SureStay Hotel by Best Western Orange, Orange

Aside from Veronica, all of the staff is friendly & will go above & beyond to see to it you have the best experience during your stay. The rooms were clean & housekeeping was offered daily, breakfast wasn't the usual, mist likely due to Covid: the pool & spa were both clean& staff made sure to warm the spa before we came.

Don't pay 100.00$ for a 35.00$ looking room . The room was below average and I paid top dollar for this room. I was really piss.don't go to this motel it's not worth the money they are selling it for no

Found a tic in my bed. Brought the pillow it was on to front desk. Rude women acted like she never saw a bug before. There was no offer of a new room. Housekeeping at least trip to clea room. Roach in bathroom.

Traveling cross country during the Covid19 crisis so I was not expecting top notch hotel accommodations. The staff at the front desk were friendly/nice, and they provided coffee and some breakfast snacks in the morning which was fine during the epidemic and understandable. My big problem was the room condition - trash on the floor, and I found some marijuana buds on the couch. The beds were clean and comfortable though. The bathtub was stained but clean. Better housekeeping and some upgrades needed.

With out a doubt one of the best value for money hotels I've stayed in. Newly remodeled; good continental breakfast, indoor pool, fast secure internet, good shower, awesome beds (brand new and great quality) lots of pillows, and on and on. Awesome front desk staff, both day and night. Easily accessible even with all the construction on I-10 in Orange, TX.

Quiet and comfortable stay. Ease in getting to the rooms and easy To get to parking. Close proximity to food areas. A few food establishments directly by the hotel. Very convenient. Easy to work with staff

Surestay_by_BW, General Manager at SureStay Hotel by Best Western Orange, responded to this review
Thank you for your review as it helps us better meet your expectations. We appreciate your business and look forward to seeing you again soon.

There were dents in the walls and floor of the room. The air conditioner had the knobs pulled off so the room was stuck at one warm temperature. The fan in the bathroom made a loud screeching noise every time it was turned on - and if we turned the light on, the fan came on with it. Outside doors were unlocked, so people could come in at any time. The doors were never locked, because we stepped out once in the middle of the night. I wish we'd driven a little farther to another hotel.

Nice and clean rooms, comfortable bed and free large truck parking. I️ was traveling to south Texas, then back to the eastern United States and needed a good place to sleep for a night, and also a place that could accommodate a large truck pulling a large trailer. This place had both. The staff was very friendly and helpful. I️ would stay here again.

When I arrived to check in the person at the front desk was shivering wrapped in a blanket. She could not find the booking we made 6 months previously. I showed my paid for reservation. They were very unhelpful. The place appeared quite run down, although might have been OK if we got the chance to stay.

Clean and the lady. She was very friendly and was working on her birthday. She was very helpful and was able to answer my questions. I did arrive late and was glad she could help me. Made me feel like we have known each other longer than this night.