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Best Western Ocean City Hotel & Suites, Ocean City

4.0/5  - basé sur 419 notations.
5501 Coastal Highway, 21842-1344, Ocean City, United States - Ver el mapa

Durante sus próximas vacaciones, puede contar con el BEST WESTERN de Ocean City, Maryland, para convertirse en su segundo hogar. Disfrute todas las mañanas de un desayuno continental gratuito con bufé de tortitas o tostadas francesas, panes, pasteles, huevos revueltos, salchichas, cereales, yogur, café 100% Arabica y jugos. Nuestro cordial personal y nuestras completas habitaciones le permitirán disfrutar de la escapada perfecta. El Best Western Ocean City Hotel & Suites proporciona a los viajeros unas amplias y confortables habitaciones, la mitad de ellas suites con salas de estar y dormitorios independientes. Todas las habitaciones cuentan con microondas, nevera, televisor con pantalla plana de 32 pulgadas y acceso gratuito a Internet de alta velocidad inalámbrico. Entre nuestros servicios e instalaciones adicionales se incluyen un gimnasio, un centro de negocios y estacionamiento gratuito (limitado a una plaza por habitación). Al ser el único hotel BEST WESTERN de Ocean City, Maryland, todos aquellos viajeros que desean disfrutar de unas instalaciones de calidad y un cordial servicio confían plenamente en nuestro establecimiento. Situado junto a la bahía, a solo una manzana de la playa y a poca distancia a pie de populares enclaves locales como Seacrets®, Fager’s Island y Macky’s Bayside Bar & Grill, los huéspedes podrán disfrutar de la ubicación perfecta para pasar unos días al sol en la playa o socializar con otros huéspedes y degustar exquisitas especialidades gastronómicas. Con una fantástica ubicación en el centro de la ciudad, durante su estancia estará situado a poca distancia del parque de atracciones Jolly Roger, donde podrá disfrutar de grandes dosis de diversión en familia, recorrer el paseo marítimo, explorar el área natural de Assateague Island National Seashore o el Museo Ward, realizar un recorrido de golf en uno de los campos de competición o visitar el Casino Ocean Downs. El centro de convenciones de Ocean City está situado en las inmediaciones y permitirá a nuestros huéspedes disfrutar de un cómodo acceso para sus reuniones y eventos. Tanto si se encuentra de viaje en Ocean City, Maryland, para relajarse en la playa, disfrutar de la vida nocturna o celebrar eventos como el Memorial Day, el 4 de julio o el Labor Day, el Best Western Ocean City Hotel & Suites se encargará de hacerle sentir como en casa.

Best Western

Ocean City Hotel & Suites

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Los puntos fuertes del hotel

  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 420 huéspedes
NOTA EMITIDA
Excelente
149
Muy bueno
140
Normal
77
Malo
32
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
70
De negocios De negocios
30
En familia En familia
148
En pareja En pareja
130
En solitario En solitario
15
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Just stay away. Worst hotel ever!"

1
13/09/2018

This sleazy place has zero customer service. Without getting into disgusting details I will just implore you to find another place. Thee are so many options in Ocean city. No need to be miserable.Stay away!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Bob E, I am sorry that you felt the need to leave us this review since you never did stay at our property. I do apologize again that you could not cancel your reservation. As stated in my previous conversations with you, you did choose a steeply discounted rate when you made your reservation through Expedia. You also agreed to the conditions of receiving that discount, which were that your reservation is "pay in full" and "non-refundable". You were offered the option of a refundable booking, which you did not reserve. Had you reserved a refundable reservation, your deposit would have been returned to you when you called us to cancel last month. I'm sorry that you could not cancel, but your reservation is still currently active if you change your mind. Thank you, Alexis

"OCJW"

3
02/09/2018

Went down for ocjw. Wish pricing matched quality. Carpets were very dirty and staff was not the most helpful. Bed comfort was nice and the hotel is in the perfect location. Parking lot needs to be redone.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear cldrake83, Thank you for choosing to stay with us at the Best Western Ocean City Hotel & Suites. I appreciate your review and I'm sorry you found our staff to be less than helpful. We pride ourselves on our customer service and I'm sorry you did not experience the best. I also apologize that the carpets in your room were dirty. I will certainly forward your comments to the appropriate person and have that issue addressed. I'm glad you found the bed in your guest room to be comfortable and that you enjoyed our location! Our location is perfect and so many places are within walking distance! Thank you again for taking the time to leave a review about your stay with us. I hope you will choose to visit us again in the future so we can provide you with superior customer service. Thank you, Alexis

"Nice surprise"

4
25/08/2018

While we rent a condo every summer, getting to Ocean City can be a beast. Traffic on the weekends can be herendous. So we decided to go a couple of days early and beat the traffic. This Best Western was so affordable, it was clean, comfortable and provided us with a free breakfast. We will continue to do this every year from now on. Wish they had a pool, they do offer the use of one at a nearby hotel. It was very small and located on top of a marsh, that was riddled with flying insects. So, I'd go to the beach and. Are a fun day of it. The staff here were really. Ice, and helpful. Plan to go there next year to once again avoid traffic. We are seniors, so the only issue would be staying on the other side of coastal highway. For us, we have to drive across the highway. For you young people, no problem. Great place.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear leslieisaac326, Thank you very much for your wonderful review! I am so glad you were able to extend your vacation by a few days and miss the horrible traffic! Thank you for your compliments of our staff, it really means a lot to us! I hope you enjoyed the rest of your vacation and I hope you will choose to stay with us again! Thank you again for leaving a review and for deciding to stay with us at the Best Western Ocean City Hotel & Suites! Thank you, Alexis

"Nice room great reception desk staff "

3
16/08/2018

This is a nice hotel on the bay side of OC. The room was good size with the only issue being the bathroom door essentially had to be slammed to close it. I asked the hotel cleaning room staff to clean our room while we were out. We returned to a still Dirty room and were upset. Thankfully when we stopped by the front desk they apologized and when we returned from dinner the room was clean with new towels. Thanks to the desk staff for their help.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Gburgabe, Thank you for choosing to stay with us at the Best Western Ocean City Hotel & Suites! I am sorry that you did not receive your stay-over service while you were out for the day, but I am glad that we were able to take care of that for you later that evening. I can certainly understand your frustration about coming back to a dirty room. If you wouldn't mind, could you send me an email with your name and room number? This way I can try to find out what happened with your stay-over service and I can have the issue with the bathroom door addressed. Again, I do apologize about the issues you experienced during your stay with us. We welcome all feedback as this helps with our training and lets us know what we need to work on. Any additional information I will welcome! Thank you again for choosing the Best Western and for leaving a review about your stay with us! Sincerely, Alexis [email protected]

"Once again....the best!"

5
16/08/2018

This hotel has become our place to stay every time we are in Ocean City. It is a nice beach hotel, great location, clean and good continental breakfast. With every year visit we have noticed the eager to improve their stellar service. Breakfast is better than before, staff is attentive and make you feel welcomed, rooms are remodeled every off season and they are nice. Beds are comfy! A big praise to Alexis, Ritchie and all the staff! Good job guys.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear fxkj, Thank you for your wonderful review and continuing to choose the Best Western Ocean City Hotel & Suites! I appreciate your compliments of our staff as we do try very hard to provide excellent customer service to all of our guests! It is so nice to hear when we have accomplished that! I am glad you like the upgrades we have done to our guest rooms and our breakfast as well! Thank you again for choosing the Best Western and for leaving feedback about your stay with us! Thank you, Alexis

"Great location, clean hotel, helpful staff...poor wifi"

4
15/08/2018

We had a great stay. The location is great - close to the beach, convenient to good food and some shopping, but just a bit out of the huddle and bussle around the board walk. Staff were helpful and friendly. Breakfast included some hot options, which was nice. My only trouble was the wifi didn't work during the weekend when the hotel was more full. During the week the connection was weak but workable.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Mary, Thank you for taking the time to leave a review about your stay with us at the Best Western! I am glad you enjoyed your visit and our location as well! I appreciate your compliments of our staff and I will be sure to share your comments with everyone. I do apologize you had trouble with our Wi-Fi. I'm not sure of the exact dates you stayed with us, but I do not recall any of our guests mentioning have issues. I appreciate your making me aware and I will look into the matter. Thank you again for choosing the Best Western! Thank you, Alexis

"Enjoyable"

4
14/08/2018

Close to the beach and other fun family activities for young kids. This was far enough from hustle and bustle of board walk to not be overwhelmed with that but close enough you can still go down and enjoy it.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed our location and your visit to Ocean City! Please remember that you are now entitled to our "repeat guest" discount on all future stays! I hope you will decide to stay with us again. Thank you, Alexis

"Not bad at all!"

4
06/07/2018

Stayed here 7/4 - 7/7. First time in OC not in a condo in decades (just wife and I this time). Staff was uniformly great, from the woman who handles breakfast to the front desk staff who hooked me up with everything from food recos to use of his bottle opener for my beer. Stayed on fourth floor. Room was great. One elevator, but no issues with it. Room had king bed, was redone, ac worked great, liked the little frig. Be aware that if you crank it to "6", your beer will freeze. Little issues -- fourth floor hallway is g-d awful hot - no ac in hallway - wtf. As for the bathrooms, two issues - please, please, please, put in the curved shower curtain - cant stand when the curtain hits my leg. Also, the bathroom door doesnt stay - it always swings towards the shower, and bangs against it (which sucks at night when others are sleeping). Beyond these minor issues, good stuff. Breakfast is sufficient - its free and good enough. Parking is plentiful, park whenever you want. Location is great - middle of OC, can walk to Seacrets, next to OC Brewing Company (pretty empty, might be on way out?), Dunkin Donuts, pizza place, fractured prune, sunsations and bad monkey (good subs) all within two blocks. cross street to beach, no biggie. Would love a pool but you get what you pay for. would stay here again.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear stuckinnj, Thank you for taking the time to leave a review about your stay with us at the Best Western Ocean City Hotel & Suites! I am happy to her that you enjoyed your visit to Ocean City, MD! Thank you for your compliments of Mrs. Martha and the rest of our staff! I will be sure to make everyone aware of your comments! I appreciate your suggestions as well and I will pass your comments along to the appropriate person. Please remember that you are now entitled to our "repeat guest" discount on all future stays! Thank you, Alexis

"Great location, nice cool and spacious rooms."

4
28/06/2018

This was our first stay here but won't be our last. The hotel is in a great location for beach access, far enough away from the busyness of the boardwalk, but only one block over from a great strand of beach. The room was pleasantly large, it was awesome for my son to have the sofa bed and his own TV. He said the sofa bed was ok after he found for the right spot to sleep in, and the large closet, kitchenette type area and bathroom were very nice. The jetted tub was amazing and made for a great relaxing night after a long drive. Breakfast was good with standard fare and the staff was all extremely friendly and helpful. Overall a fantastic value for a great stay.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear mystic69, Thank you for choosing to stay with us at the Best Western in Ocean City, MD! I am so glad that you enjoyed your visit! Thank you for your compliments of our staff, we really do try our best to make sure everyone feels at home! I am glad you enjoyed your guest room and our location as well. I think our location is perfect also! Please remember that you are not entitled to our "repeat guest" discount! I hope to see you again soon! Thank you, Alexis

"A short walk down Memory Lane!"

5
12/06/2018

It had been a long time since we vacationed in Ocean City MD. and we were just spending the night. We needed suggestions for everything!! The staff in the Lobby had great suggestions for dinner and ice cream! Next morning breakfast was a real treat-real food, prepared well! We look forward to returning to OC and BW!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear babspeak1, Thank you very much for choosing the Best Western Ocean City Hotel & Suites! I appreciate your feedback about your stay with us and I am glad we were able to assist you with recommendations! Please remember that you are now entitled to our "repeat guest" discount on all future stays as well! I look forward to seeing you again! Thank you, Alexis

"Best Stay"

4
22/05/2018

Great people, very friendly and helpful. They assisted me with some help on the computer because mine would not work. Needed it for the next morning and helped me at 10:30 at night. They saved the day!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear ng0ggin, Thank you for choosing the Best Western Ocean City Hotel & Suites! I appreciate your compliments of our employees and I will be sure to share your comments with all of them! I am glad that we were able to assist you with your computer as well. Please remember that you are now entitled to our "repeat guest" discount on all future stays! I look forward to you staying with us again. Thank you, Alexis

"Always a good stay."

1
12/05/2018

Recently renovated, nice large rooms . Have stayed here many times .Reasonable rates , especially during the off season, nice location. Note No pool, or view from room ,not an issue for us. . Nice hot breakfast. Would definitely recommend.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear rustydog1, Thank you for staying with us again as we truly appreciate our repeat guests! Thank you for noticing the renovations we have made as well! I would like to make sure you had no issues during your stay with us. The comments you have made tell me you had a great time, however, you did score our property very low. If you did experience any issues during your stay, please feel free to contact me at [email protected] I do hope that you continue to stay with us at the Best Western Ocean City Hotel & Suites! Thank you, Alexis

"Nice Comfy Place to Stay!"

5
06/05/2018

Arrived Friday, May 4th, 2018 and stayed til Sunday May 6th. The front desk check in staff were awesome. Very attentive and they upgraded my room to a nice suite because I am a rewards member! My room was clean and newly renovated. Had a nice living room and the bathroom was clean!! The bed was comfy. I caused my toilet to clog (LOL) and they came right over and fixed it! All stays include breakfast. Coffee was awesome and they offer eggs, sausage, breads, pastry, oatmeal, cold cereals, fruit, yogurt, juices, pancakes and just about any breakfast food! Overall I have enjoyed my stays over the years at Bestwestern Hotels. With the rewards program, good service, clean rooms.why stay anywhere else! Oh and one more thing, this hotel is right across the street from the beautiful well maintained Maryland beaches!!!!!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear iras02, Thank you so much for being a loyal Best Western Rewards member! I appreciate you taking the time to leave a review about your stay with us and for choosing the Best Western Ocean City Hotel & Suites! Thank you for your compliments of our front desk staff, that really means a lot to all of us and I will be sure to share your comments with everyone! I am glad to hear that you enjoyed our complimentary breakfast and your newly renovated suite! Again, thank you for choosing the Best Western and for leaving feedback about your stay with us! Best, Alexis

"Off season experience"

5
05/05/2018

I decided to go there during the off season to avoid all the summer crowd. The only thing that kind of annoyed me its that they didn't have the pack n play crib I requested, ready for my baby. It was fixed later though :) Other than that We can say we have a really nice experience. The stuff was really nice and helpful. I highly recommend this place. It's a block away from the beach. We would definitely stay there again.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear anxita2018, Thank you for your review and for choosing the Best Western Ocean City Hotel & Suites! I do apologize that your pack n play was not already set up in your room when you checked in, but I am glad that we were able to correct that for you. I appreciate your comments about our staff and I agree our location is perfect! Again, thank you for staying with us and for taking the time to leave feedback about your stay! I look forward to you visiting us again! Thank you, Alexis

"Best Gluten Free Breakfast ever!"

5
22/04/2018

I stayed here and absolutely loved it! All the employees are very nice and super helpful. They had a sign that said they had gluten free options. When I asked about then I was so delighted to learn that ALL of their bread- white, wheat, raisin, and bagels were gluten free. I had to ask again to make sure I heard correctly. The bread were all normal sized, soft, and the taste was like heaven on my palette. If you are allergic to gluten or have celiac disease, this is the place for you to stay!!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Patty M, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites! I am so glad that you enjoyed your visit! I appreciate your comments about our staff and I will be sure to share your comments with everyone! I am also happy that you enjoyed our breakfast! We are constantly changing items on our breakfast bar, so next time you stay with us, please make sure our gluten free options have not changed. Please remember that you are now entitled to our "repeat guest" discount on all future stays! I hope to see you again! Thank you, Alexis

"Excellent experience"

5
16/04/2018

The hotel was excellent. The room was more than we expected. We were there for a conference and thoroughly enjoyed our stay. We will definitely be returning here for next years conference. Thank you..

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear RonaldSatterfield, Thank you very much for choosing to stay with us at the Best Western Ocean City Hotel & Suites! I am so glad that you enjoyed your visit to Ocean City, MD! Please remember that you are now entitled to our "repeat guest" discount on all future stays! I hope to see you again next year! Thank you, Alexis

"Ocean city"

5
09/04/2018

Great employees....Richie can suggest the best places for out of towners to enjoy. All the employees are friendly and helpful. Great place to rest up after a busy day-the beds are beyond comfortable and the big jet bathtubs are worth a try??

"St. Patrick's Day Weekend"

5
20/03/2018

We have stayed at the Best Western for St. Patrick's Day weekend for many years. The staff are very welcoming and personable, especially Alexis, Devin, James, Richie, Victoria, Nelly, Miss Martha and Paige. The rooms looked great with the recent renovations. The artwork featured by a local artist accented the rooms. We look forward to our stay each time we visit the Best Western!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Shamrock2018, Thank you for continuing to stay with us at the Best Western Ocean City Hotel & Suites! We love having our repeat guests stay with us year after year! I appreciate your comments about our staff as we try very hard to provide excellent customer service! I am also glad that you enjoyed the room upgrades we have made, the artwork is definitely a favorite of mine as well! Thank you again for staying with us and for leaving a review about your stay. I look forward to seeing you again next year! Thank you, Alexis

"St. Pattys Day Weekend 2018"

5
19/03/2018

I really enjoyed my stay at the Hotel. The front desk people, James and Richie were so helpful and were very friendly. The housekeeping staff, pretty much everyone were friendly and helpful. My favorite place to stay in Ocean City! Keep up the good work! Sue W., Wind Gap, Pa

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Sue, Thank you so much for continuing to stay with us at the Best Western Ocean City Hotel & Suites for St. Patrick's weekend! You have a great group of friends and we all look forward to your group coming every year! I appreciate your compliments of our staff. We do try to make all of our guests feel at home during their stay. I will be sure to forward your comments to the rest of our staff! Thank you again for taking the time to leave a review and for choosing to stay with us at the Best Western! I am already looking forward to next year! Thank you, Alexis

"Great staff"

5
19/03/2018

The staff was great. Bubba, Richy, Devin, and Alexis was great. The room was clean and nicely updated. Morning breakfast was enjoyable and they gave you enough time to come down when your ready to. We already book for next year.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear tognettiproperty2018, Thank you for taking the time to leave a review about your stay with us at the Best Western Ocean City Hotel & Suites! I am glad that your enjoyed your visit to Ocean City, MD! I appreciate your compliments of our staff and I will be sure to make everyone aware of your comments! Again, thank you for staying with us and for leaving a review about your visit! Thank you, Alexis

"St. Patrick's Weekend!!"

5
18/03/2018

This was our 2nd year staying here and we've booked again for 2019. What a great experience, nice clean updated rooms and I can't say enough about the staff we've never felt so welcomed at a hotel as this one. Alexis, James(Bubba) and Richie we welcoming, friendly and made us feel at home. We already recommend this hotel to everyone we know and will continue. These 3 employees are an asset to Best Western.Thank You!!!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Deborah C, Thank you so much for continuing to stay with us for St. Patrick's Day festivities! This is definitely one of our favorite weekends and we have been so lucky to have had great groups of guests for this weekend! Thank you for your compliments of our staff and of the upgrades we have done to our guest rooms! We are very excited to kick off the start to our next season. I appreciate you taking the time to leave a review about your stay with us at the Best Western Ocean City Hotel & Suites and I am so happy that you enjoyed your weekend. I look forward to next year! Thank you, Alexis

"Highly Recommend"

5
15/01/2018

Very clean hotel, would highly recommend. Check-in and check out staff was very polite. They offer breakfast every morning but we only had the coffee we didn't make it down in time for breakfast.. The area for breakfast was also very clean.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear 359ramonak, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I appreciate your feedback and I am glad that you enjoyed your visit to Ocean City! I am sorry you didn't make it for breakfast in the morning but I am happy to hear that you felt our staff to be very polite. We try very hard to provide excellent customer service! Thank you again for staying with us and I hope to see you again! Thank you, Alexis

"Fantastic Stay"

5
21/12/2017

the rooms were were extremely clean , Staff was knowlegable of events in the city will definitely book again at this hotel the price was great (offseason) pancakes were not homemade but nice variety of breakfast items

"Off season getaway "

5
11/12/2017

Haven't been to Ocean City for quite some time. We enjoy going down at off season with less crowds and great rates. We usually stay with Best Western and this was our first stay at BW Ocean City. We stayed in a two room suite. Giving us plenty of room. Free breakfast to start the day always makes your stay great. We encountered the first snow storm of the season but still had a great time. Plenty of restaurants within walking distance. Even in the winter months there is plenty of places to go and things to do. The room was clean and hotel staff accommodating. We enjoyed our stay and to go back again soon.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Verna S, Thank you for taking the time to leave a review about your stay with us. I am glad that you enjoyed your suite and your visit to Ocean City! I agree that even in the off-season, there are still things to do! Thank you for staying with us at the Best Western Ocean City Hotel & Suites and I look forward to you visiting us again! Thank you, Alexis

"Great stay for a great price!"

5
09/12/2017

I paid $50 for a nights stay. Amazing . Clean room . Friendly & professional staff. You can't be the location . Walkable to many restaurants , 7/11 & Dunkin' Donuts . I would surely go there again. I would recommend this hotel to family & friends!

"Good value"

4
04/12/2017

We have stayed here many times. Nice place for the price. They are currently undergoing some room renovations. Good breakfast. Friendly staff. Always coffee available in breakfast room. There is no pool & not much of a view depending on which side of the hotel you stay on. This is not an issue for us.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear rustydog1, Thank you very much for continuing to stay with us at the Best Western Ocean City Hotel & Suites! We love having our repeat guests visit us time and time again! I appreciate your comments about our breakfast and our staff. All of us work very hard to make our guests feel at home! We are currently doing renovations in our guest rooms. I look forward to you staying with us again to see the changes we have made. Thank you, Alexis

"Overnight in Ocean City Md"

4
18/11/2017

We needed a place to stay for one night and this was the closest BW to our destination. The price was very reasonable (IT is the off season) We got a 2 bed suite which was much more than we needed but was very clean and roomy. The hotel looks well maintained and even though it is on the bay side I would consider it during the summer season. Had to leave early so we missed the breakfast but BW has never disappointed. overall very good value.

"Getaway Weekend"

4
13/11/2017

Came down to OC for an oyster event and the hotel was in perfect location. Close to everywhere. Check in and out was a breeze and our room was clean and quite large. Perfect choice for quick getaway down beach!

"Halloween getaway"

2
30/10/2017

Rooms need desperate remodeling. Tv cable was terrible few channels. Toiletries were poor quality. The mattress was old and very lumpy. Fan didn't work in the bathroom. I wouldn't recommend this hotel.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Lilgroundhog, Thank you for staying with us at the Best Western Ocean City Hotel & Suites. I appreciate your comments about your stay with us. I do apologize that you did not enjoy your stay with us. I am sorry that the fan in your bathroom was not working. I certainly hope we were able to fix that for you. We do also have a plan in place to start our guest room re-model next week. I do hope you will consider staying with us again to see the improvements we have planned. Thank you again for staying with us and for leaving a review about your stay. Thank you, Alexis

"Nice Ocean Getaway"

5
24/10/2017

The Best Western Hotel was a great deal for a great price. The staff were friendly and professional. It was a great location and within walking distances of shops and restaurants. The rooms were neat and beds comfortable. The continental breakfast was an extra perk. The only draw back was the furniture in the rooms were a little outdated. I would definitely recommend this for a nice get away at the beach.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear kimkat3, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites and also for your compliments of our staff! I am glad you enjoyed your stay with us and we appreciate you taking the time to leave a review! I agree that our location is in the perfect spot! There are so many places within walking distance and just a block from the beach! We actually will start our remodel for our guest rooms in two weeks. When we re-open for Thanksgiving, all of our rooms will have new furniture. I hope you will decide to stay with us again to see the changes we will be making! Thank you, Alexis

"Not bad at all"

4
23/10/2017

We usually go once a year off season to OC and have stayed at plenty of the hotels - I think our favorites are the Hampton Inn, Holiday Inn Express, and the bigger Holiday Inn, and while I would gravitate to those in the future if the price was right, this did the job. The room was plenty big and comfortable/quiet enough, fitness room looked decent although I didn't end up using it, and breakfast did the job. It was clean and the wi fi, room key, and elevator all worked pretty efficiently. Window views seemed to be mainly of the parking lots. Not a standout hotel among the others, but fine with no issues.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear hawknoah, Thank you for staying with us at the Best Western and I appreciate you leaving a review about your stay. I am glad you enjoyed your guest room. Our rooms are quite spacious and this time of year is very quiet and relaxing! Since we are located on the bayside of Ocean City, we do not have the ocean views as some of the other properties you mentioned. However, we still have an excellent location! So many restaurants are within walking distance and we are right in the middle of the two most popular night spots! Please remember that you are now entitled to our "repeat guest" discount on all your future stays! I do hope you will decide to visit us again. Thank you, Alexis

"excellent review"

5
17/10/2017

Place is excellent to stay. Has good service and staff is always pleasant an helpful. Also Alexis the manager is helpful with us planning to stay at another Best Western when traveling out of state to make sure that we get good accommadations.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear eugenet479, Thank you so much for continuing to stay with us at the Best Western Ocean City Hotel & Suites. I appreciate you comments about our staff. We all try very hard to provide excellent customer service and it really means a lot to all of us to hear when we have accomplished that. I am glad that you enjoyed your stay and I look forward to you visiting us again! Thank you, Alexis

"Best Western OC"

3
16/10/2017

This was not the Best Western I've come to know. Very bland. No lobby. First floor hall crowded with racks. More expensive than off season should be. It did the job. Nothing bad. Good location. Not what I'm used to with Best Western.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear esther20, Thank you for taking the time to leave a review regarding your stay with us. I do apologize that you felt our property to be "bland". We have been working with a design team and plan to have our remodel done by the end of November. I am sorry that you were not able to see our changes during your stay. I do hope you will give us another chance so you can see the improvements we have planned! We appreciate you staying with us and do hope you will visit again. Thank you, Alexis

"Nice"

4
15/10/2017

Very nice hotel. Comfortable beds- lots of extras - fridge, microwave, whirlpool tub. I would stay here again. Close to many restaurants and other shopping places. Nice assortment of foods for breakfast

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear 390tonij, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am happy to hear that you enjoyed your visit to Ocean City! I am glad that you had time to enjoy our jetted bathtubs and our breakfast! Please remember that you are now entitled to our "repeat guest" discount on all future stays. Again, thank you for choosing our property and for leaving a review! Thank you, Alexis

"Great stay"

5
09/10/2017

My husband and I love staying here. The rates are competitive and the rooms are clean , every one is so pleasant . Thank you for being so courteous. I love the upgrades to the floors and the decor ,very nice.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear sueRn610, Thank you so much for staying with us again at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us and we really appreciate your compliments of our staff! I am also glad that you noticed the new flooring in our guest rooms! We are scheduled to finish up our re-model next month with new furnishings! I look forward to seeing you again and appreciate you taking the time to leave a review about your stay! Thank you, Alexis

"Vacation room"

4
07/10/2017

We stayed here during the week. It was very nice. The room was cleaned everyday and the breakfast was really good. The only thing was the hallway was warm and the windows on the outside of our room were not clean so it was hard for us to look out.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Melissa E, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am glad that you enjoyed your visit to Ocean City! I am happy to hear that you enjoyed our breakfast in the morning! I do apologize that the outside of your window was dirty. Unfortunately, our windows can only be cleaned from the outside since most of them do not open. This can only be done after our busy season. I do thank you again for taking the time to leave a review and I hope you will decide to visit us again! Thank you, Alexis

"Chapter 12"

4
02/10/2017

Booked this hotel for the price value and location. Older décor, but room was clean and well appointed. Entire staff was excellent, from the reception to the breakfast service. Very attentive. Visited during off season, so guessing rates would be much higher during peak. Will definitely visit Ocean City again, and will specifically consider this property.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear James M, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your visit to Ocean City! I appreciate your comments about our staff and I will be sure to make everyone aware of your compliments! We do have plans for our guest rooms to be remodeled in November. I do hope you will consider staying with us again to see the changes we have planned! Thank you again for staying with us and also for leaving feedback about your stay. Thank you, Alexis

"Loved it"

5
29/09/2017

I highly recommend this place!! I had a wonderful time with friends staying here and Richie was extremely helpful, professional and friendly. The breakfast was great as well which is hard to find at a hotel sometimes. I'll definitely come back.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Crystal R, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am so glad you enjoyed your stay with us and your visit to Ocean City! I appreciate your comments about Richie and I will certainly make him aware of your compliments. I am also glad you enjoyed our breakfast! Thank you again for choosing the Best Western and for leaving a review about your stay! Please remember that you are entitled to our "repeat guest" discount on all future stays! Thank you, Alexis

"Really relaxing"

5
18/09/2017

After a bad experience at another BW, we were totally surprised at the excellent facilities and staff. After a day of driving, relaxing was the key and relaxing it was. Would recommend it for all. This was our first trip to Ocean City and it was a great experience.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Marvin C, Thank you for taking the time to leave a review about your stay with us. I am glad you enjoyed your visit and that you had the time to relax! I am sorry that you had a bad experience at another property, but I am glad that you decided to stay with us! I appreciate your comments about our staff as well. We all try very hard to provide excellent customer service to all of our guests. Please remember that you are now entitled to our "repeat guest" discount on all future stays! I look forward to you staying with us again. Thank you, Alexis

"convenient"

5
18/09/2017

Was there for bike week and was very close to everything.First time in the area and realized was a great spot to crash at the end of a long day.Just wished they offered a free continental breakfast but was a great stay

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear G9538LCdavidf, Thank you very much for staying with us at the Best Western Ocean City Hotel and Suites! I am glad you enjoyed your stay with us and Ocean City's Bike Week festivities! I am sorry that you were not aware that we offer a free breakfast every morning. We have a continental breakfast every day from 7am - 10am in our hospitality room. Breakfast information is located inside your key packet as well as inside our guest directories. Thank you again for staying with us and for leaving a review about your stay! Thank you, Alexis

"Facility is starting to get tired . . ."

3
14/09/2017

The staff and service were great, but the condition of the facility is starting to wane. I had room 205. It was dark, rather smelly, and had old paint and ripped and repaired couch cushions. The worst part of my three-day stay was waking up in bed to find a big bug crawling on me. I thought it was a bed bug, but the manager said she inspected the room and could not find any bedbugs. The hotel seems to be quite noisy . . . noise coming from the street, the hall and from the other rooms. I would also say the quality of the mattresses is not very good. They were too hard. It was difficult to get a good night's sleep in this hotel. I've stayed at this hotel three years in a row, but I think it is time for me to move on . . .

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear sir_flea, Thank you for staying with us and for your loyalty to our brand. I appreciate you taking the time to leave a review about your stay. Thank you very much for you compliments about our staff, all of us try very hard to make our guests feel welcome and we want you to enjoy your stay with us. I do apologize for the issues you experienced in your guest room. We do have plans to re-model our guest rooms this fall, which will include new furniture. As I mentioned when I spoke to you on the phone after you checked out, I do appreciate you making me aware that you found an insect in your room. Your room was inspected and nothing was found. Unfortunately, a few hours had passed from the time you checked out until we were made aware of the situation. In the future, I do recommend making the front desk aware of any situation you are experiencing during your stay whether it is when you first check-in or before you check-out. We could have certainly moved you to a different room so you could have had a good night's sleep. The room you were in was closer to the street and the elevator and I can understand those rooms being noisier, especially with the motorcycles coming into town for our annual bike rally. I do hope you will decide to stay with us again to see the changes we have planned! Thank you, Alexis

"Nice place to stay"

4
06/09/2017

Newly reminded and clean. Staff was friendly and professional. Room was nicely decorated with little to no carpet which I like better than carpet. Room was attended to each day and restocked. Breakfast was basic and enough variety. Would stay here again.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear BkrGrl59, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us! I do appreciate your comments about our staff and I am happy that you enjoyed your guest room. Please remember that you are entitled to our "repeat guest" discount on all future stays! Thank you again for taking the time leave a review about your stay. -Alexis

"Family vaca"

4
02/09/2017

The hotel was clean, beach is a block away and boardwalk a few minutes away by car. Free breakfast was good but limited on items. The staff was nice. The only issue for some might be the wifi so I had to use my phone as a modem for my laptop. Needs renovations in the rooms but other than that it was a very good experience.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear T5230MDpamelam, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us and your visit to Ocean City. We do have plans in the coming months to re-model our guest rooms. I do hope you will decide to visit us again to see our improvements! Please remember that you are not entitled to our "repeat guest" discount on all future stays! Thank you, Alexis

"Choose a different hotel"

2
01/09/2017

The only good thing I can say is the front desk staff is friendly. The hallways are extremely hot. We walked into the bathroom of our room to find a used wash cloth on the shower road. Looked over on the kleenex box to find a pubic hair. The mattress was horrible. We were trying to get our luggage rack through the hallway. The maid's cart was in the way. She was sitting inside the room looking out into the hall. She watched us move her cart and never offered to help. The breakfast area is small and cramped. Can't hardly get to the food and finding a seat next to impossible. It is not close to anything and the price we paid was more than we had paid at other hotels which were a lot nicer.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Lori B, I would first like to apologize about the condition of your guest room upon check-in. I certainly hope we were able to address that for you. Personally, I was not aware of your situation but I will forward your comments to our housekeeping supervisor. I also apologize about the maids cart being in your way. Our housekeepers do normally try to keep their carts along the wall and out of the way. I also agree that breakfast can be very busy, especially during the last hour. We do have a limited number of seats in our breakfast area, but we also provide every guest room with a tray if you prefer to take your breakfast to your room. We try very hard to make it clear on all of our booking sites where our hotel is located. There are many restaurants and stores within walking distance of our hotel. I am sorry that you did not notice them. I do hope you still enjoyed your visit to Ocean City and I appreciate you taking the time to leave a review. I also appreciate your compliments of our staff. Thank you, Alexis

"Adequate"

3
31/08/2017

My wife sister and myself booked for 4 nights at this place because of the offer of breakfast being included, that was a big letdown with the cold french toast scrambled eggs that looked like powdered eggs. coffee so light and weak with no test. Then there are the rooms with there 1990's furniture the lack of outlets in the rooms very uncomfortable beds that left us with back pain. the only saving grace for our stay there was the staff, they were great courteous and helpful. as far as everything else it was just adequate.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Joe G, Thank you for staying with us at the Best Western Ocean City Hotel & Suites and I do hope you enjoyed your visit to Ocean City. I also appreciate your compliments of our staff. We try very hard to make all of our guests feel welcome! I am sorry that you did not care for our breakfast and that the french toast was cold. Normally, we do receive very good feedback on our breakfast and coffee. We do also have plans to re-model our guest rooms this fall. I hope you will give us another chance and stay with us again to see the improvements we have planned! Thank you, Alexis

"Fantastic location in Ocean City"

5
30/08/2017

Stayed here for 2 nights and got a great deal with booking.com. The hotel isn't 5 star luxury but it is a great hotel for the location in Ocean City. Very close to main bars and close to the beach. The breakfast was good and had plenty to offer. We would definitely return at the right deal to this hotel in Ocean City

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Shane R, Thank you for taking the time to leave a review about your stay with us at the Best Western Ocean City Hotel & Suites! I am happy to hear that you enjoyed your stay with us and I agree that we have a great location! Please remember that you are not entitled to our "repeat guest" discount on all future stays! Thank you, Alexis

"Great Experience"

5
28/08/2017

Great hotel, great experience and great price. I would definitely stay at this hotel again. Its a great price for the room amenities. The location is excellent is terms of walking to the beech. The beech is also not too crowded in this location.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear John A, Thank you very much for leaving a review about your stay, we really appreciate it! I am glad you enjoyed your visit to Ocean City and also your stay at the Best Western! I agree that our location is perfect. We are very close to the beach and many popular nightlife spots in town. I do hope you will visit us again! Thank you, Alexis

"Great stay, super staff!"

5
24/08/2017

My sister and I were just planning a day trip to the beach. I looked for last minute deals and found this midweek. The staff was friendly and helpful. They called us when our room was ready as we arrived really early. The room was large, quiet and clean. We has two queen beds and a sleeper sofa. The room had a coffee maker, fridge and microwave. The location is a short walk to the beach and there are some good places to eat within walking distance. DD and Fractured Prune are next door. We would stay here again.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear pjhart2015, Thank you so much for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us! I appreciate your comments about our staff. We do try very hard to make all of our guests feel welcome. Please remember that you are now entitled to our "repeat guest" discount on all future stays! Thank you again for taking the time to leave a review about our property. I look forward to you visiting us again! Thank you, Alexis

"Luv it here!"

5
21/08/2017

Stayed at this same place 4 years in a row. Staff is exceptionally friendly. The first time we stayed here there was a problem with our AC and they had to move us but comped us for that night. They went out of their way to accommodate us!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Pagambler Thank you for continuing to stay with us at the Best Western Ocean City Hotel & Suites! I am happy to hear that you enjoyed your stay with us and I also appreciate your compliments of our staff! We do try very hard to provide excellent customer service to all of our guests, so it is nice to hear when that has been accomplished. I look forward to you staying with us again! Thank you, Alexis

"Great customer service!"

4
21/08/2017

Thanks for making our stay in ocean city great! The location of the hotel was only a block from the beach, which made trips very easy. Loved the all inclusive breakfast option, large rooms, and free parking. Management was very attentive to our needs!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear aalrifai88, Thank you so much for leaving a review about your experience! I am glad you enjoyed your trip to Ocean City and your stay at our property. I agree that we do have a very convenient location! I am happy to hear that you enjoyed your guest room and our breakfast. We did just change over to a hot breakfast, so I do appreciate the feedback! I also appreciate your compliments of our staff! Please remember that you are entitled to our "repeat guest" discount on all future stays! I do hope you will decide to visit us again! Thank you, Alexis

"OC getaway"

5
21/08/2017

the Best Western in OC is wonderful and affordable if you want to get away for a few days. the rooms are very clean, the breakfast is filling and tasty, the hotel is a walk across the road to the beach. it is warm and friendly. the value is exceptional.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear John H, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us and I appreciate you taking the time to leave a review. I look forward to you visiting again! Thank you, Alexis

"OC 2017"

4
20/08/2017

Great location even though it's not ocean front. Convenient walking to many great restaurants.Breakfast is included but it's very basic and crowded with cold food. The bedding is very simple but clean.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Loretta H, Thank you for taking the time to leave a review about your stay! I agree that our location is very convenient and I hope you enjoyed your time with us. I am sorry about your experience at breakfast. The food should certainly not be cold and I will forward your comments to the appropriate person. I do apologize about that. I hope you will consider staying with us again. Please remember that you are entitled to our "repeat guest" discount on all future stays! Thank you, Alexis

"Great location...Not up to BW standards, however."

3
04/08/2017

Let me first start by saying that this property is one block from the beach. It is in a great location, especially if you want to stay a little bit further away from the hustle and bustle of the boardwalk. With that being said, that was about all that is good about this property. The staff was friendly and checkin/out was quick and painless. We did not complain about anything during our stay but I am sure that the staff would have been attentive to our needs. The room was a very adequate size with two full sized beds (not queens), and a sofa bed. The mattresses on all of the beds were very well worn and not very comfortable. There was a very noticeable sag in the center of the bed I slept on. The bath towels were small and extremely well worn...probably should have been replaced months ago. They were very rough and not soft on the body. There was also a very heavy layer of dust covering the dressers. I wrote "dust me" on it before we left. It's hard to believe that this room would have passed inspection by a Housekeeping supervisor...if there even was an inspection. There was also a large amount of exterior noise. Whether it was birds in the morning or construction people erecting a sign out front, you heard it. The furniture, mattresses, and bath towels all need to go. This hotel is in dire need of a makeover ASAP. Now lets get to breakfast. It had the usual continental breakfast, which was fine. The website says that there are pancakes, but there never were any pancakes. They did have pretty decent French Toast, however. Their eggs were fake and runny. They were not very appealing to look at and did not taste very good either. The coffee was fair but not all that great. The free in-room WiFi was so terribly slow that it was pointless to even try to log onto it. It took minutes for a simple web page to load. Then it took a few minutes more to navigate around the site. It was better just to use my cell phone. All in all, this property needs a lot of work...and quick.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Lpd56, Thank you for staying with us at the Best Western Ocean City Hotel & Suites and appreciate you leaving a review about your stay. Thank you for your compliments of our staff, that really does mean a lot to us considering that we try very hard to provide excellent customer service! I am sorry that you did not enjoy your stay in your guest room. There is no excuse for a dusty room and I will certainly forward your comments to our Housekeeping Supervisor. We do have plans to update the furniture and items inside our guest rooms this fall. I also apologize that you did not enjoy our breakfast. We did just recently switch over from a continental breakfast to a hot breakfast. We do swap out our pancake machine with french toast when we are extremely busy to avoid a long wait in line. We also do not use "fake eggs", we use Papetti's brand table ready eggs. They are real eggs with butter. I do hope that you will stay with us again to see the changes that we have planned! Thank you again for your honest comments about your stay. Thank you, Alexis

"Just what we needed"

4
04/08/2017

The room was very spacious, the staff was incredible. We tried to keep the sand to a minimum, but staff left the floor spotless every day!! Front desk employees had recommendations for us on where to eat, and even though this hotel didn't have a pool, they were able to send us to their sister hotel! Perfect hotel for the price! No bells and whistles, but a nice room and friendly staff!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Alyson P, Thank you so much for staying with us at the Best Western Ocean City Hotel & Suites! I appreciate your feedback and I am glad you enjoyed your stay with us! Thank you for you compliments of our staff, I will be sure to make all of them aware as well! I do look forward to you staying with us again! Thank you, Alexis

"Vacation"

5
03/08/2017

I really enjoyed my stay at the Best Western, Ocean City, Md. The staff, room and parking was excellent. The room was very clean and the atmosphere was great. The location was great only one block from the beach.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear coraleezet, Thank you very much for taking the time to leave a review of our property and for staying with us at the Best Western Ocean City Hotel & Suites! I appreciate your comments about our staff and I will surely share your remarks with all of them! I am glad you enjoyed your stay with us and I do hope you consider staying with us again. Please remember that you are eligible for our "repeat guest" discount on all future stays! Thank you, Alexis

"Comfortable and Affordable"

4
02/08/2017

Location is not far between the bay and the ocean, and plenty to do in the surrounding area. Clean, affordable option in OCMD. If you have stayed at Best Western elsewhere in the US, this is par for the course, in an exciting town

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear christiansX6830IJ, Thank you for staying with us at the Best Western Ocean City Hotel & Suites and also for completing a review about your stay. I am glad you enjoyed all the things Ocean City has to offer and I do hope you will consider staying with us again in the future! Thank you, Alexis

"Good Ocean City Hotel."

5
02/08/2017

We decided to stay in this hotel while we were in Ocean City. Checking in was easy, we stayed in room 319. When you first walk in to the room, there is an ice bucket and some other stuff. There are also free toiletries in the bathroom. The jetted tub was a little weird. The beds are comfortable. The next morning, we went to the breakfast room, the breakfast was good and they had free newspapers for guests to read. Later that day, we went to the beach, while we were gone, housekeeping only made one of our two beds. The Next day we checked out and went to Washington DC. There were a few pros and cons of this hotel though, Pros •Big Room •2 TV's •Free Breakfast •Small Kitchenette in room with sink, microwave, and mini fridge •Bus Station is close •Convenient Store is next door Cons •No Pool •No TV Channel Guide in Room •Boardwalk is kind of far •Not too many restaurants nearby

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Aaron H, Thank you for staying with us and for leaving a review about our property! I am glad that you enjoyed your suite, they are quite large and having the second television is great especially when you have children! I am sorry that you did not notice our Guest Directory that was in your room. This directory has a channel lineup and also area restaurants. There are about 7-8 very nice restaurants within a 10 minute walk of the hotel. However, the Boardwalk is a little further. The Boardwalk is downtown, where we are midtown. Thank you again for staying with us at the Best Western Ocean City Hotel & Suites! Thank you, Alexis

"Fantastic Hotel; Front Desk Staff Is Amazing"

5
28/07/2017

Loved this hotel! Price was great! The room was very spacious and accomdating as well as the breakfast was delicious. The front desk staff girl Payton was a sweetheart. Answered any questions I had! Def would stay here anytime im back in the OC area and will recommend it to all my friends!

"Not up to BW Standards"

2
27/07/2017

We go to Best Westerns a lot. This hotel did not keep up with what we are used to. Let me start with a positive: the staff was respectful, courteous, and when we requested something they delivered to our room quickly. They gave us the towels we needed for girls with long hair. Now for an Ocean hotel, it had palm trees for the decoration instead. (Although they were nice). But it was so dull in colors and drab. Not uplifting. The breakfast was not good and it was cold. We had to heat it up with the microwave. The eggs were extremely salty.(although, that is Ocean City's motto stay salty;lol) Something was going on and off all night under our room with a loud grumbly sound, like a compressor, which kept us up. We could not hook up a DVD player or game system to the tv since all the input buttons were broken. The sofa bed dipped way down in the middle and slanted to one side while the head and feet went up. The queen beds you roll into the middle. And the pool is 4 blocks away!! We will not return to this hotel.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Toni M, Thank you for taking the time to leave a review of our property. I'm sorry that you did not enjoy your stay with us. I wish you had mentioned the issues you experienced during your stay since they certainly could have been addressed. I also apologize you felt the pool at our sister property was too far away. We do not have a pool on property, which is why we do not advertise we have a pool. As a courtesy, we allow our guests to the pool at our sister property. I do recommend researching hotels before you book your stay to be sure the property has all the amenities you prefer. Again, thank you for leaving a review and for also staying with us at the Best Western Ocean City Hotel & Suites. Thank you, Alexis

"The Beah"

3
24/07/2017

This hotel is very old and it need some upgrades the bathroom the carpet and most all the breakfast is terrible. But overall if you want to be close to the beach you could staying in this Hotel and they do not have bugs.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear mauriceb993, Thank you for taking the time to leave a review of our property and also for staying with us at the Best Western Ocean City Hotel & Suites. I appreciate your honest comments of our guest rooms and our breakfast. We do have plans to upgrade our guest rooms this fall. I am sorry that you did not enjoy our breakfast. We did just recently change over from a continental breakfast to a hot breakfast and we have had wonderful feedback on that. I do hope you will decide to stay with us again. Thank you, Alexis

"Terrible"

2
23/07/2017

Reception staff seemed bothered when checking in, rooms were very outdated . Couch was not stable Cleaning staff rude, again bothered if you asked for something, Waited outside rooms to clean, felt very rushed in the morning A lot to be desired..never coming back

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear W4879JJteresal, Thank you for taking the time to leave a review of our property. I am sorry that you did not enjoy your stay with us. We do try very hard to provide great customer service and we normally receive very good reviews about our staff. I'm sorry you felt that you had to wait outside for your room to be cleaned. You are permitted to stay in the room during your housekeeping service. I am also a little unsure of what made you feel rushed? Was it your housekeeping service or was it that our checkout time is 11am? If you would like to further this discussion, my email address is [email protected] I do like to be made aware of any issues that one of our guests experiences during their stay. This assures that it will not continue to happen in the future. Thank you, Alexis

"Hard beds"

3
21/07/2017

Room was clean, hard hard beds so uncomfortable, no room service (which sucked) big & spacious tho, no pool, pulled back the sheets on the bed & the beds look gross, people at desk were helpful, quick easy check-out

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear U7325NUvanessaj, Thank you for staying with us at the Best Western Ocean City Hotel & Suites and also for leaving a review of our property! I also appreciate your compliments of our employees. I do apologize that you felt your bed to be too hard. We normally do receive good reviews of our mattresses. I do apologize that you were expecting room service. We do not have a restaurant at our property, so we would not offer room service. However, there are plenty of restaurants in Ocean City that will gladly deliver right to your door. I do hope that you will consider staying with us again in the future! Thank you, Alexis

"Great trip to the beach"

4
20/07/2017

The kitchenette was small but functional. The pancake machine was yummy but slowed down the breakfast line a little. The staff was very friendly and helpful. They could spruce up the rooms with some new decor. Overall enjoyed our trip.

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Rebecca R, Thank you for staying with us at the Best Western Ocean City Hotel & Suites and also for taking the time to write a review. I also appreciate your compliments of our staff. We do try very hard to provide excellent customer service! I am glad you enjoyed our pancake machine! I do agree that it can slow down the line. We do alternate between our pancake machine and french toast to try and avoid that situation. We do also have plans to replace the furnishings in our guest rooms this fall. I hope you will stay with us again to see our improvements! Also, please remember that you are now entitled to our "repeat guest" discount for all future stays! Thank you, Alexis

"Great Location to The Beach!"

4
20/07/2017

We stayed her 3 nights after a baseball tournament in Delaware. Check in was fast. The suite was very nice! It was spacious and very clean. Latoya, our housekeeper did a great job each day. She even vacuumed for us which is rare in a hotel until someone checks out. The other staff was great too. The breakfast buffet was excellent each morning with a wide selection to choose from. The hotel is in a great location because you can walk to the beach using the crosswalk to cross the coastal highway. It is not on the boardwalk so it is a little quieter. The internet went in and out. We had to sign in a lot. The parking lot was very tight here, so don't park near the poles. This hotel only has one elevator and we had to wait for it for up to 5 minutes sometime. This is one of the only hotels in the area that offers a free breakfast which saves you a lot of money with a family of 5. The air conditioning worked great. The room was a little run down for the money. We will stay here again but look elsewhere too as this hotel can be a little pricey for the run down rooms.

"Our place to go in OC"

5
19/07/2017

This is our third time staying here. It is always a great place to stay. We noticed that the breakfast and some room were improved since our last stay (2 years ago). Only small complaint, it is a little expensive but worth it. Good location as well.

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear fxkj, Thank you for staying with us again at the Best Western Ocean City Hotel & Suites! I am glad you noticed the changes we are making with the breakfast and our guest rooms. We do still have more improvements to do in our guest rooms, so I hope you will stay with us again to see the changes we will be making! Also, I do suggest to book as early as possible. Summer rates in Ocean City can be expensive, especially for last minute travelers. We do offer an Early Bird Special in the beginning of the year, which is a 20% discount off of your summer vacation. Maybe that could be an option for you next year. Thank you again for taking the time to leave a review of our property! Thank you, Alexis

"Best quality hotel in OC"

5
18/07/2017

Coming here for years and won't change. Upgraded breakfest menu. Now includes scrambled eggs and sausage. Great location. Walking distance to Mackey's and Secrets. The only negative is the Wi-Fi is terrible.

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear GoPhillies2011, Thank you very much for continuing to stay with us at the Best Western Ocean City Hotel & Suites, we appreciate your business! I hope you enjoyed the additions we have made to our breakfast menu as the feedback has been very positive. I do apologize that you had issues with our WiFi. We are working to replace that as well in the coming weeks. Thank you again for taking the time to leave a review and we look forward to you staying with us again! Thank you, Alexis

"Bachelorette party weekend "

5
08/07/2017

Devin was the best front desk person ever. I asked him for some suggestions for dinner and things to do in the area because we've never been here. He made some really great suggestions, and was so helpful. I will definitely be back here because of him!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Christina G, Thank you so much for taking the time to leave a review about the Best Western Ocean City Hotel & Suites! I am happy that you enjoyed your stay with us! I appreciate your compliments of Devin, our Assistant Manager and will happily share your comments with him! Please remember that you are now entitled to our "repeat guest" discount! Thank you again for staying with us and also for leaving a review for our future guests. Alexis

"Nice place to stay and great breakfast."

4
05/07/2017

Had a lovely room big enough for 2 adults and 2 children..love the coffeepot in the room.Not on the Boardwalk but that might have been a good thing. Service was wonderful and free breakfast was a time saver and it was a good selection. Jacuzzi tub was nice also.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Cls2855, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us and thank you for taking the time to write a review. I appreciate your compliments of our staff as we try very hard to provide excellent customer service! I am also happy that you enjoyed our breakfast in the morning and also your jetted bathtub! Please remember that you are entitled to our "repeat guest" discount for your next visit to Ocean City! Thanks again, Alexis

"Excellent"

5
28/06/2017

Great staff especially ty,Kimble went out there way to accomadate us very nice place I would recommend to family and friends very clean good breakfast good house keeping good location good management thank you for good time

"Ocean City Average"

3
28/06/2017

One night for business. Convenient location, but the property is in desperate need of a renovation. Apparent wood framed construction in this hotel is getting saggy and you can feel it as you walk down the corridors and when you see the cracked floor tiles in the bathroom. Noisy through the wall HVAC. Very friendly staff. Nice breakfast selection. Free parking.

"20th anniversary"

4
21/06/2017

Came for our 20th wedding anniversary for 3 days, it was a very very nice hotel. Room was clean and hotel staff were very nice. Breakfast was great too. Have stayed here before and will continue to stay here, one of the nicest in mid-town OC.

"Great Staff"

4
19/06/2017

Loved staying here. Staff was awesome. Shout out to Ty at the front desk who checked each night to see if I beat my son at mini golf. Front desk staff was great. Cleaning staff courteous. Breakfast had nice selection,.

"Great Stay!"

5
17/06/2017

We stayed here for one night and it was perfect. The hotel was clean and updated, our room was very clean and well maintained. The staff was very friendly. Ty at the front desk was awesome! He helped us find a great seafood restaurant and Miss. Martha in the breakfast room was very friendly and took pride in her job and making sure all the breakfast guests were happy and taken care of. The complimentary breakfast was perfect and had a nice selection. For the price, it was above what we expected.

"Friendly staff but horrible smell"

2
16/06/2017

We came to Best Western as an add on to our weekend getaway we already had planned and just needed a room for an extra night. The front desk staff was friendly and helpful, room was clean and decent upon arrival. Except my pregnant wife and I were highly disappointed upon exiting the elevator onto the 3rd floor. The entire hallway reeked of marijuana. At first our room was fine but then around 1115pm the smell made its way into our room. Highly disappointed in this. It is uncalled for and hotel staff should be more aware of what is going on in their "100% smoke free" rooms/ building. Will never return.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Zach Z, Thank you for taking the time to leave a review about our property. While I certainly appreciate your comments about our staff, I do want to apologize about the marijuana smell on your floor. Unfortunately, this is one of the biggest challenges we face. Our property is 100% smoke free, which means that we do not allow smoking inside the hotel. If we find that someone is smoking in our hotel, there is a $250 fee that is applied to their bill and they will be asked to leave. One of the main problems we have is that it is very difficult to determine which occupants of what room are disobeying our policies. Unless we inconvenience every guest room on a floor by knocking on doors, it is very difficult to pinpoint a specific room. Please understand that it is impossible for us to know what goes on inside every room in our hotel. Smoking is something that is unable to be addressed until the situation occurs, no matter how many signs are posted. Unfortunately, not everyone follows policy. Many people think that rules do not apply to them. In this situation, the best thing we can do for our other guests is to remove the occupants of the room from the property. I do apologize again, this was an unfortunate situation. Thank you, Alexis

"Ocean city family trip! #SpringBreak"

5
07/06/2017

The hotel and service was awesome! We enjoyed eating together at the continental breakfast! Servers and Staff were friendly and helpful! We really enjoyed our stay and would gladly stay there again!!!

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Kesha S, Thank you very much for taking the time to leave a review of the Best Western Ocean City Hotel & Suites and I am glad you enjoyed your stay! I appreciate your comments about our staff and I will be sure to make everyone aware of your compliments! I certainly hope you decide to stay with us again. Best Regards, Alexis

"Excellent Hotel"

5
05/06/2017

Excellent Hotel. Very helpful staff. Very convenient location. We came up to attend a wedding and the staff help us find every locations we needed to be and made great recommendations for things to do in between.

"Definitely would recommend this hotel to stay at! It is in the middle of the city's best attractions. Excellent service!"

5
03/06/2017

Spacious, rooms, comfortable bed, upgraded wood flooring, and great seperate living room area! The rooms are very clean. Their don't deal staff go above and beyond. The complimentary breakfast is great!

"perfect"

5
30/05/2017

Would not pick any other hotel - employees are a hoot! and has a prime spot (few blocks from seacrets) i would come back again and only come back to best western - they have an automatic pancake maker :)

"Very Nice Hotel - Definitely Will Stay There Again!!"

5
27/05/2017

Upon arrival, we were greeted warmly by the gentleman at the front desk. The decor of the hotel was very nice, and our room was spacious and clean. We enjoyed a delicious continental breakfast, and I especially liked being able to choose the strength of the coffee. All of the members of the staff we encountered were pleasant, and I look forward to staying at this Best Western again.

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Travel_for_Gail, I appreciate you taking the time to write a review of our property and thank you for deciding to stay with us at the Best Western Ocean City Hotel & Suites! Thank you very much for your compliments of our staff. I will be sure to make everyone aware of your comments! I am glad you enjoyed your stay with us and I do hope you will visit again! Please remember that you are entitled to our "repeat guest" discount! Best Regards, Alexis

"Decent hotel in great location"

4
24/05/2017

My husband and I stayed here recently. The room and hotel were very clean. The staff was friendly. The location was great. Check in and out was easy. The cons were that if you are staying in a room towards the highway, it can be noisy. There were no screens in the windows. The elevator was beyond slow. Last but most definitely not least was the bed was the most uncomfortable bed I've ever slept in. Definitely needs to be upgraded. Overall, I'd recommend a stay here if you can handle the uncomfortable bed. I however won't stay again until the beds are upgraded!

"Great Location, but needs an upgrade."

3
14/05/2017

Hotel is in a prime OC Md. Location. Rooms were good, however they are in dire need of a makeover. The "04" line was very noisy due to the hydraulic elevator. Hotel staff was very helpful during the check in/out process, but they had no identifying name tags nor uniforms depicting that they were staff. Only that they were behind the counter.

"My stay"

3
12/05/2017

The hotel staff was very nice. The room need a upgrade new furniture while it wasn't bad I have stayed at many other Best Western's for me on a scale of 1-10 I give this hotel a 5 while it wasn't bad it could us a up grade.

"worst beds ever"

2
11/05/2017

first of all the suite i had was nice.suite with 2 beds and a couch .. the room was spotlessly clean ,actually the whole hotel is...my room featured a temperature controlled room worked great to your liking.. small fridge with microwave .... and a tub with jets . and a daily morning buffet style breakfast with limited options was offered was also great... the parking is also good especially for those who dont like hot cars , you can park underneath the building where it is shady a plus for 100 degree summer days... the staff at this hotel is top notch friendly.... the management Alexis and her team are awesome ....... now here's the bad on the hotel a staff member cant fix ,, the reviews on the beds being hard are true... and if your overweight you will not fit in the small tub..other wise if u like extra firm beds and don't take baths this is a perfect hotel....

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear elkridgeElgin, Thank you for staying with us! I appreciate you taking the time to write a review about your stay at the Best Western Ocean City Hotel & Suites! I would like to thank you for your compliments of our staff, we try very hard to provide excellent customer service and I will be sure to make everyone aware of your comments! I do apologize that you found our beds to be hard. Unfortunately, everyone prefers something different and most people do give very good reviews of our mattresses. Also, our jetted bathtubs are standard size bathtubs. Quite a few people expect a Jacuzzi type tub and that is not the case. I do apologize if the tub was too small, but it is standard size. Thank you again for reviewing our property! We certainly welcome good and bad reviews. It is always nice to receive the good, but I do like to know what we can improve on. I hope you will choose to stay with us again! Thank you, Alexis

"A worthwhile get away"

4
05/05/2017

This Best Western is a clean, well managed, friendly hotel. But it sure is a weird looking property! From outside its more functional ... its a building in a parking lot. Inside its what you expect. The place is clean, staff inviting...all of them. Rates were reasonable, just wish the breakfast bar had more options, because its in a resort area a pool would be nice. Overall we would stay again, I 'trust' the place

"Great place to stay in OC"

5
04/05/2017

An excellent experience in all respects. Friendly, helpful staff; clean, spacious rooms; comfortable beds; wireless internet; breakfast room with lots of food choices, not just a continental. Conveniently located near the OC Convention Center.

"one night stay"

4
17/04/2017

We stayed here for one night and the hotel was vey affordable. The room is very large and very comfortable. Very centrally located and had all that we needed for an overnight stay. I would recommend this place again and would revisit if in the area

"Great stay"

4
15/04/2017

Affordable hotel in great area. Close location to johnnys pizza, amazing donuts at fractured prune. Best western is located in between seacrets and fagers island! Walking distance to Maui miniature golf

"Great stay"

4
14/04/2017

The staff was extremely attentive. Thw room is large, clean, and thw jetted tub is a plus. Breakfast is carb heavy continental. Coffee, tea, fruit and hot chocolate were available all day. The double queen was nice. The HVAC in out room had a problem and Alexis manager and Devin Asst. Manager were amazing!

Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear Shanie J, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites and I am glad that you enjoyed your stay with us. I appreciate your compliments and I thank you for your patience in regards to the heating issue you experienced in your room. I certainly hope you decide to stay with us again as it was pleasure to have you both as our guests! Best Regards, Alexis

"Excellent stay, although beds are too hard!"

5
20/03/2017

I've stayed at this hotel several times. The rooms are clean and spacious. The staff are always super helpful and nice. Breakfast is great. It really is a great price for the size of the room in the off season. The only complaint I have is that the mattresses on the beds are much too hard!

Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Dear C7625QEheatherb, Thank you very much for staying with us and for reviewing the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your visit to Ocean City, MD! Thank you for your compliments of our staff. We all try very hard to provide excellent customer service, so we appreciate your comments! I do apologize that you felt our mattresses were too hard. Unfortunately, it is very difficult to find a mattress that suites everyone! In the future, if your first nights' sleep is not as comfortable as you would like, we absolutely have no problem moving you to a different room. Please keep that in mind for your next visit! Thank you, Alexis

"ST Patty's weekend"

4
15/03/2017

The front desk very friendly at check in. The hotel is at a great a location for the St. Patty's parade. Our room was clean and the bed was comfortable. The room faced the street so you could watch the parade from the window. Breakfast had many selections and the coffee was good. A suggestion would be to hand out some sort of St. Patty's accessories. The room fee increased about $30 from last year.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear 460daphneb, Thank you for your review and also for staying with us at the Best Western Ocean City Hotel & Suites! I am happy you enjoyed your stay and had a fun St. Patty's weekend! I do apologize if you did not notice the beads and headbands we had available at the front desk. We have them set out every year and are available for all of our guests! Our rates are based on availability. I always recommend to book early to receive a cheaper rate. As rooms are sold, the price per night will increase. St. Patty's weekend is our first big weekend of the year and our guests book months in advance, some have already booked for next year. Thanks again, Alexis

"Good Hotel And Awsome Guest Service Staff"

5
15/02/2017

We just got back from a get away weekend the hotel was very clean and so was are room. Our room was very large it held to queen beds and a pull out sofa and you could still move around with out running in to anything or anyone. The breakfast was good my husband and several other guest that we talk to loved the pancake machine I was happy with my coffee and bagels with cream cheese. Everyone at the front desk were always helpful and were awesome to talk too they were always helping us with info om what do to do and places to go eat since it was off season and a lot of places were still closed, Price of the room were great. We will definitely go back. Also would recommend this to friends and family as a great and relaxing place to stay

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear mslisa45, Thank you for reviewing our hotel and also for staying with us at the Best Western Ocean City Hotel & Suites! We appreciate your feedback! I am glad you enjoyed your time in Ocean City and thank you for your compliments of our staff! Please remember to use your "repeat guest" discount next time you stay with us! Thank you, Alexis

"Great place"

5
14/02/2017

We always like staying here. Great location, good staff. We will be going back. Alexis is awesome. Breakfast good could go up a notch and comfort of the beds too but overall it's great. Price is good too. I like what they've done to the fitness area.

"Average stay"

3
10/01/2017

My friends and I stayed here over the Labor Day weekend for 4 days. The checkin was quick. The room was average an decent with all the regular amenities coffee maker, iron, tv, alarm clock. We didn't have any issues with our stay. The fitness center is a joke with 1 weight machine, 1 eliptical and a fitness ball. The breakfast was decent with the usual muffins, cereal, hard boiled eggs, toast, oat meal coffee and juice. I would recommend this location for a quick inexpensive and no frills stay.

"Served Its Purpose"

3
15/11/2016

We stayed here for a weekend in OCMD with friends. Older hotel, but it was very clean and within walking distance to everywhere we went. If you're looking for a decently priced, clean hotel - this is it!

"Pleasant stay better than expected"

4
09/11/2016

Although the hotel can use some updates, the room was very clean and comfortable. Beds are older and firmer than most. We were on the top floor. Plenty of sunlight. Spacious. We loved that the bathroom and the "kitchen" amenities were in a separate space, and the "kitchen" counter space was a big plus. The complimentary breakfast was limited. There were peeled boiled eggs in the fridge otherwise no other forms of protein, but the quality of the spread was good. Staff was courteous and helpful. The hotel is close to the convention center and situated in the middle of the strip convenient either to the inlet/boardwalk or to Delaware.

"Older Hotel Could Use Some Updating"

3
29/10/2016

Got into town late and selected this hotel because of the price and the fact that it had covered parking and the ability to check in and unload without having to get wet--there was a driving rainstorm when I arrived. Front desk was very helpful and receptive, but the hotel was obviously old and could use some updating, both in the public areas and guest rooms.

"Okay for the Price"

4
24/10/2016

The Best Western was okay for the price paid. It was close to everything. There were these 4 Drunk guys in the hotel that were running up and down the hallway making all this noise. Breakfast was good. Coffee machine was not working well. Coffee was very light colored.

"Still the Best"

5
18/10/2016

My husband and I stayed here for our Anniversary and Endless Summer Cruise week. Again the staff are awesome. Alexis without saying is a great manager. I met Devin and he is great too. Very personable. I like that. Lady doing Breakfast is a sweetie. See y'all soon :)

"One night getaway"

4
16/10/2016

First visit to this hotel just for a night trip to Ocean City. Picked here for its walking distance to Secrets. Clean simple hotel but the rooms were large and had 2 beds and a couch which was nice. All we needed for the night.

"Great Value and Location on the OC Strip"

4
14/10/2016

We've stayed at this BW many times before, though this was our first "off-season" stay here. The hotel is next door to the OC Brewery with easy access to very good (though not great) craft beer. Easy to catch a beautiful sunset by a quick walk to the foot bridges that go to Fager's just one block uptown. Cross the avenue to get to easy ocean beach access at 56th or 55th. In season parking is strictly enforced to one car per room, keeping parking ample and safe. Off season it's a free for all as you'd expect. High clearance to leave the bikes on the roof with no concerns. Staff is always very pleasant and accommodating. Breakfast is fair with limited, modest quality selections, though add a half star for the friendly b'fast server, very willing to make your machine-made pancakes for you. Coffee is available all day and also fair quality and taste. Beds are comfortable and the rooms are quiet. Like many others, they should get rid of the unnecessary bedspreads which we throw on the floor every night. Everything in clean and working order including our fridge and microwave which we get a lot of use out of. In season or off this is a very good value, especially considering the 72 hour cancelation policy, which not many OC hotels offer. Especially due to the high value, empty boardwalk and beaches and absolutely no traffic, we will likely switch to Oct OC trips and stay at this BW for a comfortable and inexpensive off-season OC vacation.

"Good for a Night"

3
11/10/2016

We stayed one night. Front desk staff were very friendly and helpful. Our room was comfortable but we were near the elevator and found it a bit noisy. The breakfast could use some improvement and the space was quite small.

"Happy in NJ"

4
11/10/2016

This hotel is centrally located a block from the beach. There is no pool. It is value for the money since they offer suites with sofa kitchenette and microwave/refrigerator. Room nicely decorated and bathrooms spacious. Good value for the money

"Family trip"

3
11/10/2016

I was hoping for some type of beach, water, garden or lawn view since it was on the beach peninsula, and it appears to be a summer tourist town There was none! The view we did get was of the hotel's parking lot...(forget the water) not even a garden or lawn. Breakfast was okay, but the pancake machine (yes a machine) was not functioning. When it did work, the pancakes were great. No hot breakfast...no eggs other than boiled, bacon, omelette, hot cereal goodness. We ended up going to breakfast a Denny's for the rest of the stay. Staff was nice, helpful and accommodating. Room was clean. WiFi worked, but you have to log back in every time you return to the hotel/room.

"Smelly rooms"

2
04/10/2016

It's a budget motel, so the price is right and the desk ladies were nice. It goes downhill sharply from there. The street noise and the smelly rooms are both unbearable. The breakfast was pretty bad. Don't waste your time staying here.

"Comfortable "

5
26/09/2016

We loved our stay here. The room was big as was the bathroom. It's right across the street from the beach, which is very convenient. There are many different places to eat although some can be pricey. The front desk lady suggested a few places that we could walk to. We ended up going the Touch of Italy. The front desk lady was spot on with her recommendation. We would stay here again.

"love ocean city MD"

5
23/09/2016

what a great place to hang out & ride our harleys! it was very crowded but still very exciting to participate in the festivities. Great places to eat & shop. and the ocean was just a short walk from the hotel. we went down to the end of the boardwalk by the inlet & took the $3.00 tram ride .

"I had a favorable stay."

4
21/09/2016

My stay at the Best Western was good. The customer service is always great. The breakfast had good choices, however I had to remind the lady at the breakfast bar that there was no creamer and to please refill the water pitcher. I always like to get into the bathtub when I stay at the motel and the tub was not as clean as I thought it should be especially when I turned on the jets, foam appeared with an unpleasing color... the TV in the standard room was placed in a way that it was not good viewing to the entire room. Maybe a bigger TV would solve that issue. Overall I would still recommend this Hotel for a brief stay. Economical, best buy for my buck. I will return next year.

"Plenty of other places to stay in Ocean City"

1
20/09/2016

I wish there were something good to say about this property, but there just isn't. The rooms are deteriorated, smelly, and generally uncomfortable. The staff is uncaring, the complimentary breakfast is disgusting....this was one of the worst travel experiences we've ever had. Shocked that this is a Best Western property.

"Great room"

4
18/09/2016

Room was great. Very big, much more then expected. Elevator was slow so we used the stairs. lol. Continental breakfast was ok, but opted to eat out. Check in was quick, check out was quick. Expensive by $70 in my opinion, but earlier the driving home to come back the next day,

"Clean room with short walk to beach, enough room for family of 5"

3
03/09/2016

This hotel was fine. Good for families with young children but would be better if it had a pool. It was clean with a short walk to the beach and comfortably fit our family of 5. Breakfast was okay. Front desk staff was friendly. AC worked great. Overall, we had a great mini vacation!

"Clean and adequate for the budget conscious"

3
01/09/2016

My wife and I stayed 4 nights at this hotel for our annual trip to ocean city. It's a lower cost hotel, so it doesn't have the frills, but it was clean, staff was friendly and everything worked. We had a room with a king bed and sleeper sofa. Plenty of room for a couple. The bathroom was on the small side, but it was clean, functional and had a whirlpool tub. Read many reviews complaining about the continental breakfast, but hey, there was cereal, pancakes, pastries, breakfast breads, fruit and hard boiled eggs, And it was FREE. The only negatives were no pool and being a lower cost hotel, there were families with little kids that you could hear running the halls, but can't really hold hotel responsible for them. Would have no problem staying again.

"Ocean City Md Best Western"

5
29/08/2016

this hotel is one of the best in the Best Western Chain. the staff is excellent, the rooms are very nice and clean. the AC works well, the internet is very fast, and the front desk clerks make it a mission to see you have everything you need to make your stay warm and pleasurable.

"Perfect for a family beach getaway"

4
25/08/2016

A good hotel for families, right across the street from the beach (a 3 minute walk). A few miles from the boardwalk, and close to arcades, restaurants, markets, and mini-golf. Staff was incredibly friendly and helpful. Only downside was very slow WiFi (not the biggest thing in the world, but noticeable).

"Nice stay "

4
24/08/2016

This hotel is very straightforward. Simple rooms and decor, nothing fancy, which is what we were looking for. The room was nice, though sheets were a bit scratchy and towels seemed past their prime. Overall clean though. The breakfast was fine. All carbs (pancakes, bagels, etc). The breakfast area is a makeshift collection of chairs and tables. It got fairly loud with all the screaming kids, but that's the fault of parents letting their children cry, not the hotel's. The staff was fantastic (and the reason for four stars instead of three). One of the front desk clerks, Amanda, was extremely kind and helped my boyfriend I and navigate to the boardwalk for dinner one night. They also allowed us to leave our car in the parking lot after we checked out while we enjoyed the beach for a few more hours. The cleaning staff was also very polite and welcoming. Overall, we wanted this trip to be a budget beach getaway, and this hotel fit the bill.

"Great beach hotel"

4
23/08/2016

Although this hotel was across the street from the beach, it was easy to access the beach via a pedestrian crosswalk. Staff was very friendly and accommodating. Decor is a bit dated, but for a family beach vacation it was fine.

"One Day Trip"

4
21/08/2016

Were staying here for one night the front desk check in is very helpful and pleasant we arrived so early but was able to change into our swim wear and enjoy the beach before the rain. The room is clean and very spacious has all the amenities for and over nite stay for left overs from the beach or Restaraunt..also the free breakfast in the morning

"mr."

3
21/08/2016

the hotel is beautiful on its appearance. the room is large enough. but its floor and the furnature doesn't match very well. they make the room it not as clean as it should be. the decoration of the bathroom is also not good enough. the work on the corner of the floor is bad. the tub is beautiful but it doesn't look clean enough to bath in. the staff is nice in the hotel though.

"Very Nice and comfortable"

5
19/08/2016

My family and I recently stayed at this Best Western this week. Our room was very clean and cozy and the beds were very comfortable. My kids liked the fact that they both had their own bed to sleep in and actually fought over who would sleep on the pull out sofa. I loved the fact that the tub was actually a jacuzzi tub, it was very relaxing to come back from the beach and be able to shower to get the sand off and then be able to soak in the jacuzzi tub. The staff was also very friendly and very informative. We were able to get an early check-in and they even left us have a late check-out, (even though they were sold out that night) since we wanted to go to the beach one last time and didn't want to have to drive 4 hours covered in sand. Breakfast was excellent. No, they don't have eggs or any type of breakfast meat but for my family it was the perfect selection of food. The hotel is perfectly located between the Assawoman bay and within walking distance to the beach. We didn't have a view of either from our room but that didn't matter to me, because as soon as you walked down the hallway to where the elevator was located you could see the beach from there. If we stay in the area again we will definitely be back to stay at this hotel. We thoroughly enjoyed ourselves

"Clean and close to the beach"

4
19/08/2016

This hotel was clean and very close to the beach. For the price, it was a great location. The only complaint I have is that the internet was very slow. Otherwise, the rooms were clean and quiet. There was a great restaurant right next door.

"Last Minute Trip"

3
18/08/2016

We arrived to Ocean City without reservations and came across the vacancy sign. For $183 a night, it wasn't a bad deal. Beds were comfortable, showers hot, staff friendly, continental breakfast. I appreciated the line to dry swimsuits in the shower. The room is a bit weathered with paint chips and not as clean as I would have preferred but it was manageable. The rooms had a lot of space and decent amentities (wifi, fridge, microwave, DVD player, cable TV). You do have to walk across a major highway to get to the beach and you absolutely MUST use the crosswalk as traffic is always busy. The elevators are EXTREMELY slow. We walked the stairs most of the time. There is no view of anything from your room besides the neighboring hotel. There is no pool either. I agree that parking spots are tight. The only entrance is from the highway so if you are at the back end of the hotel, you are doing a lot of walking. You can exit out the back but not enter. We presume they do this to control the younger adults who get a room for a bunch of friends so they can monitor who is coming and going. It met our needs, but I doubt we would stay again. P.S. Get better coffee. The coffee from the machine in the morning was awful as part of the continental breakfast, I expected better.

"Very nice hotel and great staff"

4
15/08/2016

Our experience with this hotel was very positive. We did a long weekend with family and the entire family stayed here. The front desk personnel were happy, helpful and kind. The hotel is clean, pretty modern, and affordable. Parking is a bit tight, but the positive experience made it worth it. I would definately recommend if looking for a good hotel that is not right on the beach.

"Good location to beach but dirty property"

2
12/08/2016

Just stayed two nights paying $179 per night (booked the trip last March so there were few reasonable deals). Our room was just so-so; it was adjacent to the elevator (room 202), so we could hear it running very loudly. Complained this to the manager, but she said no other rooms were available. (Also, the A/C made strange noises, but the elevator's was worse.) The room just seemed dirty (we always wore our shoes in the unit). We came here last year (had a better room), but this visit taught me that I should spend a few more dollars and experience a much nicer stay for my money. Won't be coming back to this property.

"The Best Western in Ocean City is a great value."

5
09/08/2016

I truly enjoyed my stay at the Best Western in Ocean City. Amanda and all of the other staff went above and beyond. The rooms could use some updating, but the location is great, and provides easy access to the beach, restsurants, the boardwalk and mini golf.

"Best Western"

5
02/08/2016

No matter what time of year I stay here, I am happy. The staff is always helpful, courteous. One thing for sure, I see some of the same faces each time so that tells me they like working there. I am happy with the suite when I have four of us, gives us some space. When I take the kids, they love having their own TV and sitting area. Thank you again for taking such good care of us.

"Best value for families"

3
30/07/2016

My family and I have been coming to this Best Western in Ocean City for the last years. We go to Ocean City for about 5 days each time and have found that it is the best value for our money and what we are looking for during our beach stay. Here is what to expect: 1. Recently updated lobby and breakfast room 2. Daily breakfast with hot and hot options (good amount of tables and chairs). The lady that runs the breakfast room is so sweet and friendly. She remembers us ever year! 3. Four floors of rooms. We like to stay on the 4th floor because the walls and ceiling are NOT very sound-proof. You will hear guests in the hallways, but not above your head. 4. The rooms are a good size for a family of four. I like the layout with the bathroom and the kitchenette separating the bedroom area from the living room/TV room area. 5. The bedding is not very high-end, but comfortable enough. 6. The bathrooms are spacious enough and clean, but not updated for a while. 7. House keeping comes every day and does a pretty good job of cleaning and making sure the sand is out of the carpet and bathroom (especially the tub). Tough job!!! :) This hotel is a great value - not fancy, but nice and comfortable enough since most of our time is spent at the beach and getting out to restaurants, etc. It's in a great location (mid-town) with a short walk across the highway to the beach. There are also a ton of good dining options near-by.

"Awesome hotel for the price"

3
29/07/2016

I realized this was not a five-star hotel when my husband made our reservations, so my expectations were not high with this hotel. We needed a clean hotel to fulfill the need for our three kids, my mother, and the two of us. We had 2 queen size beds, a sofa bed, and had to purchase a inflatable bed since they don't provide extra beds. The staff were awesome, the hotel room was clean, and the breakfast was good. Yes, the breakfast is all starches except hard boiled eggs but hey it was free. We went to Walmart and purchased some fruit and veggies and stocked up in our room mini fridge. It was a great location, not too far from the beach and several restaurants. My only complaint was the weird smell the room had when we first arrived, like smoke maybe. I just got a febreeze plug-in and went on with our vacation. No other issues! We stayed for almost a week, and I would recommend if you don't need any thrills or extras :-)

"Beach Stay"

5
27/07/2016

Excellent Hotel. Close to the beach and entertainment! The staff was friendly and highly professional. I wish that the breakfast had a few more choices, with higher health/nutrition value, but it was adequate. The rooms were clean and well stocked. Beds were very comfortable. A plethora of information was provided on the local attractions and features.

"UNACCEPTABLE- INROOM RAINFALL"

2
26/07/2016

Upon checking in, Kelly at the front desk was friendly. The room smelled fresh. However, the bed was EXTREMELY hard. For the two nights I been there, I woke up both mornings with my back hurting. The first night I stayed which was a Saturday was a miserable night. Approximately around 1:00am I woke up hearing a storm that sound like it was inside my room. I laid there thinking I was dreaming. As I try to go back to sleep the waterfall was getting louder. I then jumped up out the HARD bed to walk toward where I heard a waterfall. Just what I thought! There was a waterfall in my room coming from the inside window seal. I immediately removed my bags and contacted the front desk. The front desk sent up two security guys. The one security guy with curly hair, shoulder length asked the other guy to go get a tool as if a tool can seal the cracks in the ceiling. It need serious caulking or drywall done. The security guy said there was nothing he could do and that they were sold out. In the mean time he gathered some towels and cleaned up the rain. Thank god the storm finally stopped. My daughters and I had to sleep in a room for $300.00 a night with rain falI in our room. I cannot be the only one who experienced an waterfall in this room I stayed in. Sunday morning I called the front desk to speak with the manager, Alexis. The manager was not aware of the incident. In addition to that, she wasn't apologetic. She did not apologize, all she asked was did I want a room change. After the fact I did not need a room change. It was not calling for rain today "Sunday" and I am due to check out Monday morning. The manager did not offer any accommodation toward my $300.00 a night rate. I was credit $50.00 dollars on my bill.... .$300. for a room to sleep in rain. If the manager was in my shoes she would not want to pay $300. to stay in a room with rain. It was a horrible experience!!!!!!!!! I should be credited more than $50.00... UNACCEPTABLE. I would not recommend this hotel based on my experience and the attitude I was given from the manager.

Alexis M, Front Office Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Annie102177, Thank you for staying with us at the Best Western Ocean City Hotel & Suites. I am sorry that you experienced issues during your stay. I do appreciate you making me aware of the situation with your window leak and I also appreciate your compliments of Kelly, our front desk agent. I am sorry that you felt I was unapologetic toward you. I clearly remember apologizing to you multiple times, even making sure your belongings were not ruined. I offered you a $50 credit, which you accepted. I also offered to move your room and you declined. I felt the credit was appropriate, as I still do. I would have appreciated it if you told me you still felt that amount to be unfair, but you did not. I even spoke with you later when you called me to tell me you did not feel the need to move. Unfortunately, the issue with the mattress was never mentioned. Since that was an issue, a switch of rooms could have fixed that. This issue was resolved before you checked out of our hotel. If you were not happy with the outcome, I apologize. I did what I felt was fair. Please don't say I never apologized to you and I gave you attitude, that is absolutely untrue. You accepted the credit to your bill and you even thanked me. Best Regards, Alexis

"Clean hotel, friendly staff"

5
25/07/2016

The rooms were super clean, the staff was really friendly, and the location was fantastic. We were less than half a mile walk from everything we wanted to do. We didn't need any special amenities, so this was perfect for a place to rest and wash up before heading back out to the busy city. Would definately stay here again!

"WORSE EXPERINCE EVER!!!"

1
19/07/2016

I got a room on this hotel want to be, i think privately own, it was all good at the beginning, suddenly late at night i heard a door knock, did not pay attention to it, figured it was someone at the wrong room, a few mins later an employee of this hotel open the door and asked me to get out of the room, because there was "marijuana" consumption inside the room. I suggested maybe it was the door next to me, he did not believe me and search my room for evidence. finally after searching and not finding anything, not even smell, the employee leaves, but not without treat me to call the cops if i do it again! REALLY? It was obvious the kids down the hole, yet they picked on me. This was a very frustrating experience, very upsetting and way out of place. I will strong recommend people NOT to use this hotel. YOU CAN GET KICK OUT OF THE ROOM AT THE MIDDLE OF THE NIGHT FOR NO REASON!!!

"Nothing special about this hotel, and some of the rooms are quite loud"

2
17/07/2016

The hotel is located very close to Coastal Highway - perhaps 30 ft. away at the closest end, so you get quite a lot of road noise in the rooms on that side of the building. In addition, the rooms near the elevator are very loud. The hydraulic drive of the elevator makes a loud humming sound which is pretty overwhelming in the rooms closest to it. Parking is very tight and limited to one car. The breakfast was fine. The rooms were decent, not great. There are no water views from any room. My main complaint, however, is that the manager on site was not very accommodating nor seemed to acknowledge that the property is substandard. I often stay in Best Western Hotels when I travel and like this hotel chain a lot, but I would not recommend this particular property.

"clamey"

2
16/07/2016

The hotel was sufficient, but damp. true it's at the shore but the air circulation did nothing to keep the air, and therefore the room, did not keep things dry. The elevator was extremely slow and noisy in the room. The breakfast was all starches. The only protein was hard boiled eggs.

"horrible experience"

1
07/07/2016

staff is not helpful and paid more attention to their phones then to the issues at hand.. my family and i had to sleep on a floor where a bus load of people were parting and smoking marijuana... unacceptable.. i got no help from the staff..

"Best hotel!"

5
30/06/2016

Great room, very clean, and modern. The free breakfast was also very good. It was in a great location and in walking distance to stores, restaurants, and the beach. Next time I'm in Ocean City I will return.

"Long weekend business stay"

4
29/06/2016

This hotel is one block from the ocean. Busy front road with easy crossing due to well placed and abundant traffic lights. Opening windows and AC. Ok breakfast and good Keurig in room coffee. Nice staff.

"good hotel"

4
28/06/2016

All in all was a good stay. Little musty smell when you first walk in and a little bit of racket now and then at night But, close to the beach and a good location. Breakfast was good.. service was good. helpful great time

"Good "

4
25/06/2016

Great hotel--- modern rooms--- clean BUT no pool or patio area on property must go 5 blocks to "sister" hotel. Continental breakfast served fresh - friendly staff. Excellent customer service. I would stay here again. Overall the visit was nice. The hotel is near many stores which was great.

"Cindy S"

5
20/06/2016

I really enjoyed staying at the Best Western in Ocean City, MD. The room was clean, the staff was very friendly and helpful and the hotel in a central area in OC. Convenient to restaurants, after dinner yogurt and other fun OC activities. One of the highlights of my stay was Nelly who runs the morning Continental breakfast. She is so sweet and helpful. The breakfast is perfect your vacation day. Delicious pancakes, hard boiled eggs, a couple different cereals, muffins, fresh fruit. Nelly cares about the guests and will make your experience happy.

"Affordable for 2 day Getaway "

3
14/06/2016

This was an affordable place to stay for 2 day getaway. Not high end but clean and good breakfast. Parking we thought was tight with our truck. If planning on walking to boardwalk it's too far so that was just bad planning on our part. Only a block from beach but must cross highway first.

"Wonderful Stay"

5
01/06/2016

Very pleased with my first stay at this location. Because of the quality of service, the spacious rooms and the reasonable rates, Best Western is always my first choice when looking for a hotel. Thanks for a great stay!

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Arthur C, I appreciate your review of our hotel and thank you for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay with us and I certainly hope you visit us again! Please remember that we do offer a "repeat guest" discount. All you have to do is ask for that discount when you call to make your reservation. Thanks again, Alexis

"Nice Stay"

3
28/05/2016

We spent two nights at this location prior to Memoriakl Day. The traffic was light and the accomodations were comfortable. It is in a convienient location and we enjoyed our stay. The Continental Breakfast offered a good variety and a plesant arrangement in a nice sized room. The facility is an older property that has been well maintained. Great value for the price.

"Nice surprise"

5
26/05/2016

Only needed a room for one night Tuesday for an overnight getaway. The front desk staff were very friendly. Our room was clean. There was a coffee machine also in the room. The only thing I could complain about is that the towels were very rough and scratchy. A small fitness room was available with 3 cardio pieces and a weight machine. We decided to run outside since it was a beautiful day. A continental breakfast was provided until 10:00 a.m. Very nice lady was available to make sure everything was supplied/stocked. Cereal, breads/bagels, yogurt, hard boiled eggs and some fruit. The most unique thing I saw was a Pancake Machine. Yes...push a button and POOF, two pancakes come out hot and ready.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Itritz, Thank you for your review of the Best Western Ocean City Hotel & Suites! We appreciate you staying with us! I am glad you enjoyed your stay with us. Thank you very much for your compliments of Nellie, our breakfast attendant and also our front desk staff! The pancake machine is amazing! So many of our guests say that makes their breakfast more enjoyable! I do hope you consider staying with us again. Thank you, Alexis

"Very Clean"

5
23/05/2016

This has been our go to hotel for the past 2 years. And every time the staff is friendly and very nice. The hotel is very clean! Not very expensive either. Definitely will stay here next time we go back

"Very nice place with nice employeses"

5
18/05/2016

My stay at the Best Western was very nice. It was off season and very quiet. The Best Western is centrally located on the Bay side. All the staff was very nice and helpful. The free breakfast offered lots of options and everything was very good. I will definitely go back.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear MissMarySue, Thank you for staying with us and for reviewing our hotel! I am glad you enjoyed your visit to Ocean City, MD! I appreciate your comments about our staff and I will be sure to make all of them aware of your nice words. When making your next reservation, please remember that we do offer a "repeat guest" discount! Best Regards, Alexis

"Love My OC"

5
17/05/2016

The suite was clean. The staff are friendly and helpful. Everything was as it should be. I will definitely use the Best Western for future stays at the beach. The beach is pristine. The boardwalk is lovely. All in all a much needed pause in a way too busy life.

"Excellent Hotel"

5
12/05/2016

Alexis and her staff were great. I used reward points to pay for my 3 night say. I was expecting to be in a regular QQN room, but when I arrived Alexis had upgraded me to a QQN suite. Very thankful for the outstanding service. Hotel was beautifully decorated. Good breakfast. Very pleasant stay. I would highly recommend this hotel to anyone visiting Ocean City Maryland.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Laura R, Thank you very much for staying with us at the Best Western Ocean City Hotel & Suites during your trip to Ocean City! I also appreciate you leaving a review. We do welcome all reviews whether they are good or bad. Good reviews assure us of a job well done, and not so good reviews show us where we can improve! Thank you so much for your kind words about our staff, I will be sure to make everyone aware! I am also glad you enjoyed your upgraded room. We do try to upgrade our Best Western Rewards members when we get the chance! I do hope you will come and visit us again! Thank you so much, Alexis

"oceant city MD"

4
02/05/2016

went for bike week. weather was awful but we made the most of it. lots of great places to eat. walked the main streets & boardwalk. this hotel was very reasonably priced. got a complimentary upgrade to a king suite . very comfortable king bed with lots of pillows. 2 flat screen tvs so my husband & I could each watch our own.

"What a beautiful place to stay!!!!"

5
21/04/2016

We stayed here for three days ocean view king room. So beautiful to wake up to the sunshine overlooking the ocean. Two balconies one facing ocean in the living room the other in the bedroom. So pretty. Worth a trip we will be coming back next year. Very reasonable pricing

"Pleasant Stay"

5
18/04/2016

As always, my stay at the Best Western is very pleasant. I would definite recommend staying at a Best Western when traveling, on business or vacation. The service is very good. Staff are accommodating and helpful when needed. Clean, convenient and a very good location, as it relates to the Convention Center. Good food near by.

"Average Hotel"

3
17/04/2016

Changed my room location to accommodate someone else after I have made reservations a month in advance. Good thing it had an elevator. Gym was too small and did not have an exercise bike. But overall, it was an average place to stay for the 2 nights.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Markanthony27, Thank you for your review of our hotel and for staying with us at the Best Western Ocean City Hotel & Suites! I apologize if you were not in the area of the hotel you would have preferred. We are usually able to accommodate all of our guest requests, unless we were not made aware. However, even if you made your reservation a year in advance, we still do not assign you a room until your day of arrival. I'm a little confused on why you believe we moved your location to accommodate another guest. I also apologize if you did not notice our exercise bike in our Fitness Center, we do have one. I do hope you enjoyed your stay in Ocean City and I hope you will visit us again! Thank you, Alexis

"Needs some TLC"

3
08/04/2016

Booked here because of other favorable visits to Best Western properties. On arrival I was immediately alarmed by the condition of lobby area and had second thoughts about staying. This place needs some serious renovation work. Everything I saw from the lobby, to the elevator and hallways were rundown and quite like walking through a bad B movie about hotels. The room was clean but again really run down. Old bath-fitter type tub and shower. Even the towels needed help. The staff were polite and provided helpful answers to our questions about the area in general. The hotel location is mid-city and there were several stores and shops within easy walking distance. The location and efficient hotel staff are the saving factors of this review.

"Yuck "

2
03/04/2016

This hotel is very run down. The price was cheap but honestly there are other hotels in the area with low prices that are much better. Although the linens were likely clean the room seemed very dirty! ! On a positive note the staff was friendly and it was close to nightlife like secrets and fagers island.

"Not one of the better stays with Best Western..."

3
16/02/2016

We were in Ocean City on one of the coldest days of the year, off season. The first room they put us in blew cold air, no heat. The second room blew warm, but had a broken vent, that we had to open to allow the heat to come out. The towels were very rough & scratchy. The complimentary breakfast left a lot to be desired...we have stayed with other Best Westerns with much better food, & choices! As far as the good points go - the room was quiet, and clean.

"Good place to stay in Ocean City Maryland."

4
09/02/2016

Good place to stay in Ocean City. The hotel is really clean for a beach hotel and at a very decent rate. The staff was polite and very helpful. The hotel wasn't that busy so they upgraded my reservation to a suite..sweet..

"Good experience"

4
11/01/2016

I stayed 2 nights. I was very comfortable and satisfied, although I didn't really have much time to enjoy the amenities. Staff was very nice and attentive. This sentence is being added because I got notification that my review was too short. Very aggravating!!

"What a hotel should have"

4
15/12/2015

Hello, we only stayed one night in December. But the room was clean, the staff was friendly. Our room had a mini fridge, microwave, hairdryer, couch, king bed and TV. We did not spend much time there but the bed slept well and the shower pressure was nice. Oh and the tub had jets, but we did not have time to use it. We were on the 4th floor and elevator ran quickly. All in all would recommend. In summer, it would be a good location near all the best bars and restaurants and easy walk to the beach at the cross walk at the light (do not jaywalk on coastal highway!).

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Heather B, Thank you so much for your review of our hotel! I am pleased that you enjoyed your stay with us at the Best Western Ocean City Hotel & Suites! I appreciate your comments about our hotel and staff. We do try very hard to provide exceptional customer service! I do hope you will stay with us again! Thank you, Alexis

"A Trip to Berlin and overnight stay"

5
13/12/2015

Very good, clean, quiet, safe. I go to Berlin to clean my parent's home. All I need is a clean quite safe place to sleep. I was pleasantly surprised to find the Best Western Very clean The carpet looked fresh, I could not hear anyone else in the hotel but as I was 2 doors down from the elevator- I could hear it twice only. It was a quick and easy departure.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Bonny K, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I hope you enjoyed your stay and thank you for your honest comments about our hotel. I am glad your stay was quiet and you felt safe with us. We are in a very good mid-town location. I do hope you will stay with us again in the future! Best Regards, Alexis

"Excellent Service and Value"

5
18/10/2015

We took advantage of the mid week, "Stay 2 Nights, and Get one night free deal". This could not be beat. My family of 4, 2 adults, 2 teenagers, came to the beach for a mini Fall vacation. The automatic upgrade to a suite fit our family perfectly. We were very comfortable. The room was clean and spacious. The continental breakfast saved us the cost of having to pay for breakfast, and the hot fresh coffee, 24 hours a day, was a fantastic perk! The entire staff was always helpful and friendly. This is the best deal in town, if you are looking for a getaway on a budget. The location was great too; just one block away from the beach, and a fairly short drive to the boardwalk. We cannot wait to come back and stay at the Best Western Ocean City Hotel and Suites!!!!!!!!!

"Awesome Hotel Awesome Front Desk People"

5
17/10/2015

The Hotel rooms are very clean the housekeeping staff were top notch professionals. We was there 2 years ago and really enjoyed the Breakfast. I was a little disappointed to discover they don't have the waffle maker anymore but the breakfast was still ok with them now having a pancake maker, What stood out to me the most was Alexis and Amanda at the front desk. From the first time I called to check on the room availability until the time I checked out 5 nights later I was treated with the utmost RESPECT and always Greeted with a smiling face and a friendly "How Are You"? They also helped us with SUGGESTIONS on places to eat and things to do for entertainment!!! THANK YOU ALEXIS AND AMANDA for your kindness it went along way in determining what Hotel we will be returning to for a future stay.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Hi Joe E, Thank you so much for reviewing our hotel! I am glad you enjoyed your stay with us at the BEST WESTERN Ocean City Hotel & Suites and I also appreciate your comments about our staff! We do try very hard to provide our guests with the highest level of customer service so I am glad we were able to do that for you! I look forward to you both coming back to visit! Best Regards, Alexis

"Great Motel"

4
16/10/2015

This was a pretty good motel. The staff were friendly. The room was clean and well maintained. There was a good hot breakfast. The only problem that I had was getting my bike and gear inside the motel/hotel. The main lobby wasn't handicapped accessible. You have to go into the parking garage on the South side and go up a ramp. The elevator was big enough to get my bike upstairs.

"Another Great Stay"

5
14/10/2015

This is a great Hotel , don't let the appearance fool you . The staff are awesome ,the rooms are comfy and clean. Yes the beds need an upgrade,but when your tired and want to get away it will do. My husband and I have been staying there for about 3-4 yrs now twice a yr and the service and Atomospere is so great that we can't pull ourselves to stay anywhere else.

Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review
Dear Susan F, I am so glad you enjoyed your stay with us at the BEST WESTERN Ocean City Hotel & Suites! I appreciate your compliments of our staff, also! It is so nice to see you both year after year! Thank you for letting me know about your mattress. I will certainly express your concern to our ownership! Best Regards, Alexis

"Great breakfast! 7 to 10 am. Loved it."

4
13/10/2015

Loved my big room. Staff was very friendly, dispite the crowds and wind and rain. I was there 2 nights in the midst of a major storm that closed schools and a car rally! Very noisy because of the car rally. All in all it was a good experience. Their breakfast was great! I especially liked the pancake maker which I had never seen before! Oh, and it was only 2 lights off Rt. 90 on Coastal Hwy. OC Brewery right next door plus a dunkin donuts a block away.

"Clean rooms"

3
27/09/2015

This is an older building located directly on the Coastal Highway. The rooms were clean and well maintained.The air conditioning units are somewhat noisy though. They offer a continental style breakfast included in the price. Although it is nothing special and consists of mostly pre- packaged goods. The staff was cheery and polite enough.

"great location"

4
26/09/2015

Great staff all day long. Breakfast was great and plenty but do not look for breakfast meat as it was a true continental spread with a great variety. The suites are your best bets especially if you have little ones with you. Refrigerator, microwave and a sink area.

"Wonderful Stay"

5
26/09/2015

My husband and I were on our way up here and I was looking for hotels and without seeing them and the area I was kind of sketchy about doing one through expedia. It turned out lovely and it is absolutely clean, very nice room, very nice staff, no weird smells, everything was great. Definitely will be staying here again.

"Totally satisfied"

5
22/09/2015

Staff was very courteous and informative, rendering service with a smile, even though it was a very busy weekend. Rooms were clean and accurately described online. Would recommend Ocean City Best Western on Costal Highway to anyone wanting affordable accommodations. KUDO!

"BW made our stay great"

4
20/09/2015

of significant interest is the hospitality room.The lady who managed it was superb & congenial.She kept everything filled & available.You need to see the pancake maker which is automatic.The rooms were very nice however the furniture needs repair or replacement.My companion felt the mattress was very hard.The front desk personnel were helpful & on the ball