Best Western Plus Executive Residency Nashville

i went to nashville to watch my hometown eagles vs the titians we stayed at this hotel when we checked i the room had a machine spraying an unbearable amount of fragrance i unplugged the machine we left when we came back the machine was gone the next morning when the smell wasn't as strong the room and everything in it including us and our clothes smell of smoke even the cords on my Cpap machine i went to the front desk the clerk said give them a minute i waited about an hour i when back to the front desk after we killed a roach i told the new clerk of the problem he said get them a minute he called on hour later and said he had no rooms and i was just trying to get out of paying and to check out and hung up on me. he called back a half an hour and still nasty we checked out and had to pay an additional 428 dollars

My experience was horrible. Front desk clerk rage baited me into an argument. And got me kicked out. Very rude.

Location is fenced which made us apprehensive, but the rooms and interior were okay. Our room was clean, but there were some maintenance issues. The accessible shower seat was 1/2 detached from the wall, and the accessible shower hose/head had a connection leak. The breakfast was wiped out when we arrived, and staff had to come replenish several things. The buffet area needed a thorough cleaning, the microwave did not work, and the juice machine needed the spill tray drained, washed, and replaced. The coffee machine in the buffet area made equivalent to espresso, while the machine in the lobby was probably more suited to regular strength coffee. Overall, it was a decent place to stay.

A friend and I came to Nashville for a concert at Nissan Stadium. We chose this hotel because it's only a 10 minute drive to the stadium parking. We booked it several months in advance and prepaid for the room a couple days ahead of the stay. As soon as I walk in, I'm harassed by a man trying to sell me on his shuttle services to the stadium. I explain to him that I've already paid for parking at the stadium and will drive myself. I have to explain this 3 more times before he leaves me alone and I can actually speak with the front desk about checking in. Who did nothing, by the way, the entire time this man was pestering me. 3pm I check in and my friend and I head up to start our makeup, hair, and outfit changes to get to the stadium by 4:30p. We leave the hotel by 4:15p. At this point we've only spent time at the bathroom sink and just enough time in the main sleeping area to drop off our bags and change clothes for the concert. At this time, we did not get a good look at the space due to time constraints, but one thing was obvious and that's the carpet that was missing with exposed nails as soon as you walk in the door. Yikes. We decided not to confront the front desk with this due to our time constraints. After the concert, we pick up food and head back to the room just after 12am and eat. As we start getting ready for bed, we realized just how dirty the room was. There were stains everywhere; some more strange than others. I first turned the lamp on that's above the chair in the corner of the room and immediately see that there is some residue on the chair. It's so disturbing we decide to check the beds for bed bugs and start pulling the sheets back. Although we did not spot any bugs, we found more stains on both beds. At this point we start contemplating how we want to proceed with our booking (change rooms or leave) but we're both exhausted and decide to at least try to shower first. My friend attempts to shower but the drain of the tub will not remain open so the tub would just fill with water. Not to mention the pink mildew on the walls and black mold on the ceiling. We opted out of showering and at this point, decide we just want to leave but not before spotting all the stains on the wall by the toilet. We pack our bags, load up the car and drive down to the front desk. We turn in our keys and request a refund which they refused because we checked in at 3pm and it was now 1am. We spent a maximum of 3 hours on the property and tried to explain how dirty the room was and our timeline of things but alas, that didn't matter.

AVOID BOOKING HERE AT ALL COSTS!!! What should have been a relaxing stay turned into an absolute nightmare. When we arrived, the hotel had apparently been taken over by a massive group of around 150 bikers. Throughout the evening and late into the night, the constant roar of motorcycle engines echoed through the property, making it impossible to relax. The hallways, common areas, and even parts of the hotel felt more like a rowdy biker rally than a hotel. Guests were drinking beer openly throughout the property, cigarette smoke drifted through areas where it absolutely should not have been, and loud music blasted from multiple locations well into the night. The atmosphere became increasingly chaotic and intimidating. Instead of feeling like paying guests, we felt trapped in an environment that was completely out of control. Most concerning of all was the sense of insecurity this created. We genuinely did not feel safe. The noise, the drinking, the smoking, and the complete lack of respect for other guests made the entire experience deeply uncomfortable. We brought our concerns directly to the hotel manager, hoping that some action would be taken to restore order. Unfortunately, our complaints were met with indifference. No meaningful effort was made to address the situation, and we were essentially left to endure it. I didn't stay there and never he would pay me back

Please don't stay at this hotel unless you bring your own breakfast, towels and a plumber!

Our room was cleaned ok, but had a funny smell to it. The carpet was dirty. Amenities were missing. Stains on the towels. Garbage was left for two days on the floor by the elevator. Swimming pool looked unkempt. Not a safe neighborhood. Never would I recommend this hotel to anyone.

This place is horrible and ruined my trip to Nashville. The pool was out of order, the room was dirty and the staff are not trained. The front desk staff could not figure out my bill. Multiple requests had to be given to the maids to get towels. It was the worst hotel that I have ever stayed at. I talked with other people staying there who experienced the same and agreed they would never stay there again.

DO NOT USE THIS HOTEL. The hotel was filthy and smelt so badly of weed and stale cigarettes. Mold on the ceilings, sheets smelt of cigarettes. Thick dirt on the surfaces of the room. Was there roughly 30 minutes and left after the manager shouted at us for wanting to change rooms. The whole place is smelly, dirty and feels completely u safe.

Great hotel - great staff - neighborhood is questionable.

I have thought about doing this review for a day or so. Lets go, the doors to the rooms are at least one inch from the ground . So much for privacy. And the homeless people sleeping around everywhere. In the parking lot on the patio that I assume is for guests but the chairs have no cushions to even sit in the chairs. And if you wanted to sit you would have to run the homeless off

Room was clean but run down, the sink was super high I'm 5 foot and it came up to my chest. Barely any hot water all weekend, beds box spring shredded, Heat/AC unit filthy... Breakfast in the morning was totally out of food by 9am, only toast and yogurt left, area was also dirty no cups for juice, not maintained at all

The room has a strong cigarette smoke smell. We arrived late at night for an overnight stay, so didn't bother getting a different room (I'm assuming they all smelled anyway). Broken beer and wine bottles scattered in the parking lot. Don't stay here.

The hotel was clean and in good order. My only challenge was its proximity to the interstate... exactly where the trucks need to slow down/ "jake brake" for traffic... so ask for a room on the side "away from" the road... or use an app for whitenoise and set it louder than you might normally. Staff was courteous and professional. I'd stay there again!

Room Carpets were dirty, hair in tub, 1 of 2 elevators were not working, very noisey room as it was on the side of the hotel facing I-24, breakfast tables are not cleaned in between guests nor was the breakfast adequately stocked. If you are coming down to enjoy Nashville, stay elsewhere.

We reserved for 2 days. We went in room, and included was a little kitchen area. Missing Keurig.. Bathroom toilet bowl was filthy, Dressing mirror was also filthy. New tv would not show visual, only audio. Complained to staff, and later on that 1st nite a man attempted to knock as he was walking in on my husband and I on bed. Next day while away, nothing was fixed. I demanded another room at this point. Also, that second nite staff were in lobby sitting, watching sports instead of helping travelers. I was disgusted. Will not stay here again

No Customer Service what so ever. Our room was not cleaned and the Checkin desk could not care less. Secondly, the in room Internet is useless. Suggest you stay elsewhere and this property once again supports no confidence in the Best West brand in the USA.

I'll get straight to the point. The pros: the rooms are modern and comfortable, and the price was affordable. Maid service made the bed and emptied trash every day. Cleanliness was a mixed bag. I found two pubes on the tub. One on the inside, one on the outside. Aside from that, the room and common areas appeared clean. The cons: the neighborhood is trash. The breakfast was low quality. And people smoking weed everywhere which really irritates me.

The mattress in the pull out sofa disgusting. I took pictures and asked the man at the front desk if he would want his children to sleep on it and was told no, but still they couldn't refund our money. The said we could check out and be charged 50%. We opted to leave and were charged slightly less, but still paid $100 for the room.

Checkin experience on the 10th was horrible I was checked in around 2 pm by an older guy and he was so rude. I simply asked if I would qualify for the gift card and instead of answering my question he made rude remarks asking me “how does that make any sense “ and “how can you expect a discount with a discount “ just be was using points . I asked a simple yes or no question and he blasted off on me and looking at me with disgust. I bet if it was a white customer he would have been super polite but because I'm black I guess I don't deserve respect. I didn't feel welcomed and definitely won't be coming back.

Proximity to downtown Nashville was outstanding. A great value and a short trip into town. The breakfast area was huge, it was nice having things spread out. Breakfast was really good and the hotel added little touches that we are not accustomed to seeing.