The Hub Middletown Red Bank, BW Signature Collection

We booked the two queens on the 2nd floor b/c we wanted a balcony but those were not queen beds, more like doubles. The rooms were very clean, so that was good, though there were strange and unappealing brown stains on the floor of the tub. I could not rub them off though, so not sure what that was. Not rust. The mattress was okay otherwise, but the pillows were tough. I wish they had king beds (or normal sized queen beds) on the 2nd floor, it is an odd arrangement that it is reserved for only doubles. The free breakfast: do whatever you can to avoid. Specifically avoid the free breakfast coffee. It is one of those automated machines but they put sweetener in a lot of the options, but not like sugar sweetener, something artificial. The coffee itself was very sour, which might be why they were sweetening. Any of the food options here are going to be really processed, not good at all. Even the food that looks like real food does not turn out to be quite right -- i think they glazed the bacon in artificial maple syrup. I say this as someone with a sweet tooth: this was inedible. Nobody was eating it, and we shouldn't have tried. The food to purchase is like cheap microwave pizzas and cup-a-noodles. We ate elsewhere.

clean relatively quite hotel next door to outback steakhouse. 20 minutes from the north jersey beaches and plenty of good restaurants nearby.

We had a wonderful stay as usual. This is our go to place in Middletown, we have family in the area and this is the place we choose every time. Very clean, friendly and welcoming. The price you can't beat, I was a little nervous with this room being so close to the back door, never heard a thing. The beds were so comfortable well made tight and clean I would easily give a 5 stars but still needs updating. Karen at the front unbelievable sweet, I needed help with some issues she easily took care of them Just a really comfortable, breakfast is good and it is always nice having a cup of tea late day. See you in March

This is a great place to stay and is close to the northern part of the Jersey Shore. Our room was very modern, comfortable and kept clean by housekeeping. Our favorite amenity was the outdoor pool. It was heated and very clean. My only suggestion would be to provide umbrellas for the pool area. The hotel is also very close to numerous shopping areas and restaurants. There is a Outback Steakhouse on the property. The beach is not that far away and even Point Pleasant and Seaside Heights are less than hour away by car. This hotel is a better choice instead of taking your chances with a mom-and-pop motel which will charge you much more and not even provide breakfast as this hotel does. We very much enjoyed our stay and will be back.

Clean hotel, clean rooms. AC worked great. Beds were good. Slept on my back without a pillow. Pillow had my chin at my chest. There is a nice heated outdoor pool. The staff was pleasant. The included breakfast was good and had a varied selection. The room could use a little more light after dark. Was looking for a large Best Western sign, but this place is called The Hub. It is next to an Outback restaurant. Would stay again.

I went last minute to Sandy Hook for the day & wanted to stay the night & not rush back to NY. Price was right, location only a 10-15 minute drive from the beach, free continental breakfast, staff was nice, very clean rooms & comfy beds! A.C. was cranking too! Lol.. My only negative ( had nothing to do with the staff) was that the following morning I went out to the pool area and the slobs (guests) had pizza boxes all over & left the pool area a mess. Staff was cleaning up while I was out there. People are slobs! Outback restaurant right next door too👍👍

It's been harder and harder to find a place to stay in Red Bank, and we just stumbled over this hotel and thought we would give it a try. It's very convenient to everything we had planned to do. While it's not walkable to downtown Red Bank for us, it's a quick drive to see our newborn grandson and his big sister. We were told by family members that live in the area that it was recently redone, and you could tell. The pool was beautiful and is lovely to sit outside your room and look at even if it wasn't hot enough to swim. Looking forward to my next visit, which is already booked, to maybe dipping my toes in the water.

Very modern hotel. Very spacious bathroom immaculate the basic setup of the hotel is very nice. Ample parking even for coach buses and have excellent staff that are very knowledgeable of the area from housekeeping to your front desk personnel. Cordette was very helpful with checking out all the teams that I had to driven down from from Canada

The rooms are small. It's just a renovated motel, but it is clean and comfortable. It is touted as being a boutique hotel but the food is the same as any cheaper motel. The prices high for what you get But there is nothing close by in the area that I know of.

While the lobby, breakfast area and guest rooms are updated, our room smelled like previous guests had been chain smoking inside for years. Absolutely unbearable smell of cigarettes. It was so bad that we had to send our child to a family member's house because it was aggravating her asthma. We asked to be moved but were told they were full even though I asked first thing in the morning and was supposed to be contacted by phone since we would be out. By the time we got back and a competent and very nice employee was on shift, we were told it was too late to change and even she was appalled by the smoke smell when she came to see us in our room. We were compensated somewhat upon checkout when by chance it appeared the manager was on duty, but I would never stay there again. A family member who was staying in a separate room also had a mild smoke smell in hers.

Room and overall hotel experience was below my standards. The room AC was awful. Hotel had to replace our refrigerator and TV. Asked for early make up of and request was ignored by maid who did not speak English. Not a good value for 350/night!

Security concerns. Another guest was checked into the same room I was already in second day of my stay. The way the manager handled was very poor. Waited 40 minutes to speak with him. He didnt even offer compensation until I asked and then it was substandard given the extent and mishandling. He dismissed the concerns for safety and potential theft because they didnt actually happen. After reporting issue went back to my room and Also my keys were deactivated in the process but he didnt tell me that. Had to go all the way back to front desk after already wasting over and hour. Tried to say it deactivated from being near my phone but i didnt have both keys with me. Then they said when they checked other guest in it deactivated mine but then I said if you knew that why was I not given new keys. He said he didnt know what was done. Lots of excuses. Corporate doesnt do anything about the incident they let the local hotel management who is the problem self police. I was told i can leave if im so unhappy. I took them up on that and they have still charged my credit card which should be zero charge. Manager wont call me back. Also used points and they were not credited back or the cash value of them.

Hotel was very nice. However when you're in NJ in July and the hotel claims to have a pool it's nice if the pool is usable. We were very disappointed that the beautiful pool with very clear water was closed for maintenance. Stayed 4 days never saw anyone working on the pool. We had a room with a balcony overlooking the pool that we couldn't use. Very disappointed!

On our second visit, we had a very different experience. No pool in July. A very abrasive manager asserted that (1) it was the fault of the municipal inspector who would not issue a permit, and (2) room prices had been adjusted with this deficiency in mind neither of which could be independently verified, and (3) a notice was posted on their Website which I did not see when I visited it. There was only a small sign on the check-in counter. She made an empty offer to release us from our prepaid reservation so we could book elsewhere. Thanks for nothing. Other than this (major) deficiency, the Hub was on a par for what you would expect from a mid-level Best Western. The management requested me to sign a two-page, fine-print mostly irrelevant boilerplate (I skimmed it) which was highly unusual and unnecessary. Hopefully, it will be innocuous, but it was suspicious. This visit will be our last and hopefully you can avoid your first.

Clean room and John at the front desk was very helpful and nice. We would come back again. Breakfast taste like microwave eggs so that could use some improvement. Other than that very nice place. The Manager on at check out Kristin was very nice and we hope the pool gets fixed for our next trip of there.

No room key for over 48 hours. Pool was out of service for our 5 day stay. Reported problems to BW corporate office. I was assured they would speak to management and I would be compensated for the problems and contacted by management. It has been 6 days and still no response.

This hotel used to be a gem. The renovation does not match the jacked up prices. We were willing to give it one more try and we arrived to the key system not working. Everytime we left the room and came back we would have to go to the front desk and ask someone to escort us to our room. This was during our entire stay. No one was working on fixing the system. The pool was not open and we were not notified ahead of time or during our check in. As part of the amenities it should be clear what is not in working order when you arrive for check in or through email. Not worth the new pricing schedule at all.

Awful experience. Only booked for the pool which was shut down by the township. Moments after checking in power was lost and they do not have a backup generator. Room got to about 115 degrees and after an hour still no power even though we were told they had a generator and power would be back in minutes. Went and asked for a refund and that said it would be fine. I would get an email shortly to confirm. Next day still no email. Called hotel and I was blown off, told they are very busy handling issues and hopefully I would be contacted by Monday. What??? You took 700$ from me, I want my money back. By Monday evening I still have not heard from anyone at the hotel. Worst experience ever

The staff here genuinely cares about their guests. I had a booking mishap and every staff member I was in contact with went above and beyond to assist me and helped to make the situation right. Robert specifically spent a LOT of time with not only me but the central booking line to ensure that everything was taken care of. I appreciated his humanistic approach to customer care and will always recommend this location to friends and family staying in the area

The staff is courteous and professional. The rooms are clean and up to date. Great beds and pillows!

I was interrupted twice by a man to clean the room- barged in twice. Lights did not all work in my room and did not seem clean. Overpriced for the poor quality.

The BW is amazing. I've stayed in several hotels (25 this year) and I will return to this hotel. The room was clean, beautifully decorated & very comfortable beds. The bathrobes are the best I've ever worn! High end spa quality! Only downside is if your room is near the basketball court at night. If the sound would be a deterent, let the staff know. .

False comment below : TOM C I recently had booked a night at “The Hub Middletown”hotel, and arrived to great service, clean room & organized receptionist manager Kristina. She had instructed nicely, and respectfully about the policy and details of my room. Continuously offering any additional assistance during my arrival and departure at my stay at the hub hotel.

Kristina is the best manager I have ever met in my life. She is so kindhearted and polite. She helped me with every question I had and also gave me suggestions on where to eat. Thank you so much Kristian for everything! I will be coming back to this hotel.

Held my business meeting here with my team. Very clean facility and were able to address any issues we had. Will definitely come back! The General manager Kristina was the best! Very communicative throughout the whole process. My team also enjoyed there stay and said they would love to come back

I really enjoyed my stay and would recommend the hotel to others. The cleaning staff are very accommodating and thorough. The people at the front desk are friendly. The breakfast is delicious. And the room came with a small private patio.

Door to the outside secure 24/7. Homeless, let all their friends in around midnight so there's a lot of noise at that time of night. if you call for assistance to the front desk, they will not answer their phone. So if you go to the front desk, you find the staff sitting in the lobby just hanging out with their friend

I came to town to go see Kevin Smith do an engagement at his theater. I decided to stay here, even though it was an 11-minute drive from the cinema, and I'm usually more of an IHG girl. I was not disappointed with my choice. The accommodations are modern and updated. The room was comfortable, clean, and spacious. The only thing I could nitpick about is the exterior door nearest my room had the locking mechanism removed, so no guest key was required to enter the building. It is pretty isolated and dark in that part of the parking lot, so that was a bit creepy. But overall, my stay was great.

Not a good experience. For almost $300 for a one-night stay, I would have expected a better room. The "barn door" on the bathroom stinks (no privacy). The room smelled bad, and the breakfast was less than mediocre. When we tried to call to let the hotel know that we'd be arriving late for check-in, nobody answered the phone (we tried 3 times).

Our experience with this hotel was just awful! Housekeeping did not clean our room, make the bed or replenish towels, washcloths and hand towels until our third day there. There wasn't a luggage rack in the room, so our suitcases were placed on the floor instead. When we asked the front desk for a luggage rack, the front desk agent told us “We will look into it.”

The room had a very odd burning chemical smell at check in. If it hadn't been so late and with two young children, I would have asked to move. We kept the balcony door open until we had to lock it to go to sleep. It was slightly better by day 2, but you could still smell it. It wasn't the air conditioner/heater either. On check out day, the maid just opened the door without knocking at 9:00am. Check out is 11am. At 10am she was outside our door listening. She then knocked to see if we were out. We were still taking trips to the car with luggage and getting the kids ready. We still had over an hour until check out time. We felt a bit stalked and uncomfortable like they wanted us out immediately. Not the best way to make guests feel welcomed. I told the front desk when I checked out (at 10:30) and he could have cared less. They need a system to notify the cleaning crew when guest have checked out other than stalking them.

We enjoyed our stay. The staff was extremely friendly, breakfast options were good, the air conditioning was quiet and consistent - didn't kick on and off, and there was room to park our truck and trailer! We'd stay again.

booked a birthday trip here for their pool for 3 days and pool was closed the entire time mid August. room smelled funky. breakfast offered was not it(make ur own waffles) and the selection for breakfast looked like it had been there a few days

I was pleasantly surprised. The hotel was spotless and quiet. The bed was extremely comfortable. The breakfast is complementary and had everything:make-your-own waffles and pancakes, bacon, sausage, cereal,yogurt, etc.

What most people don't realise is that what makes or brakes a hotel experience is the reception team. The receptionist at Middletown Hub went above and beyond in ensure that me and my partner felt welcome. Being our first time in this particular hotel, she explained the amenities and things that we can see end explore within the vicinity. When we checked out, it was early in the morning (around 5:30am). She went out of our way to make me and my partner a cup of coffee each for the road. Great service!

My wife and I enjoyed our one-night stay here. We were looking for a quiet, clean, safe room, hopefully at a reasonable price. The Hub Middleton delivered in spades! The room had a couple minor issues that the Best Western's feedback process seems very interested in understanding and correcting. It is refreshing to stay in a great room that is managed by a company that really seems to care about how its customer feels. We will return.

Chose this property for beach proximity and pool pics looked beautiful. And it was… but…IT WAS CLOSED! When questioned front desk we were told “because workers are working on it”. Then tried gas grill but it would not light yet we could smell the gas. Front desk said “there's no workers here”. Gas fire pit same, wouldn't light. Again, “there's no workers here”! Lastly, before going in for the night, we noticed that the exterior doors to hotel were unlocked so anyone could walk in without key card. We thought this was a little sketchy. What did front desk say…”they're unlocked for the workers!” Lol, WHAT WORKERS?! So basically the outside was beautiful but we didn't get to enjoy any of it. Bummer! Front desk staff useless and rude. Cleaning staff couldn't have been friendlier! Room was clean but has a very strong air freshener smell. Found deodorizer crystal packets stuffed in a/c vent. I popped them out and put them outside for the night, pooped back in when leaving. Too strong to smell all night. Mattress was very firm. Shower amazing…crazy water pressure! Breakfast…ick but we are foodies. Lastly, we had the small room with just one bed. All good but the air from a/c is right in the face of the person on that wall and vent is not adjustable. I put desk chair and a pillow in front to divert air and it was fine. For a hotel in Monmouth County @ $150 a night, we got what we paid for!

We stayed two nights at this hotel when we came up for a show at the nearby PNC Arts Center. The room was small, but very clean and modern. It was well designed so that we had plenty of room for our stuff, and had a microwave and mini fridge. There is a small private balcony for each room, which provided a nice place to sit. Unfortunately the pool was closed while we were there. Staff was helpful and knowledgeable. The breakfast bar was pretty typical, but was well tended. We would definitely return to this hotel if we're back in the area.

Had a disappointing stay! Our first room needed to be changed because our toilet was broken. We were 4 in a room and we always had to call in more towels, our room was cleaned and NO towels were given, once when we called for some we were told they were in the dryer and then had to call a second time to get some. Our shower door would not close. Walls are not sound proof and you can hear everything from rooms next door. We were not told about pool being closed until check in. We had an issue at check out and the girl at front desk told us the manager doesn't work on weekends and to call back on Monday.

This hotel is very clean, the staff is very friendly & knowledgeable. The free breakfast is very hot and has an array of items from yogurts, bagels, pastries, cereal, fruit, hot breakfast items, make your own waffles/pancakes, coffee, juice.

My review isn't about the hotel it's about the staff. First they gave us a room with with people already accupying the room. Once that situation was fixed the stay was good. Until i forgot my engagement ring and two other rings in the room. when i realized i left it i called and they claim they didn't find anything and really won't help with at all acting like o left behind a toy instead of my engagement ring. I am angry and heartbroken. I told them exactly where i left my rings.

We needed a place to stay for a family funeral and The Hub was conveniently located. The service was excellent and everyone was so kind. Best sleep of my life. Our room was clean, cozy, and had the perfect amount of storage for our stay.

I recently stayed at The Hub Middletown Hotel for a business trip and was thoroughly impressed with my experience. The hotel is located in a convenient and central location in Middletown, making it easy for me to access all the local amenities and attractions. The rooms were spacious, clean, and well-appointed with all the modern amenities I needed for a comfortable stay, including a comfortable bed, a flat-screen TV, and high-speed Wi-Fi. One of my favorite things about the hotel was the on-site restaurant, which served delicious meals that were both filling and flavorful. I also appreciated the hotel's fitness center and outdoor pool, which were great for staying active during my trip. The staff at The Hub Middletown Hotel was friendly and helpful throughout my stay. They were always available to answer any questions I had and provide recommendations for local activities and attractions. I highly recommend The Hub Middletown Hotel for anyone visiting the area. With its convenient location, comfortable rooms, and excellent facilities, this hotel is the perfect choice for a relaxing and enjoyable stay.

We stayed at the HUB for 10 days between Christmas & the 1st week in January. we stayed in a double queen on the first floor. Room was large, clean & comfortable. Contrary to other reviews I read, the first floor was not noisy & the internet worked great! I work remotely & worked a full 40 hour week during my stay with no internet issues or interruptions. The manager, Tyler, was friendly and more than helpful with any request we had! Free breakfast was great & the entire hotel was spotless! Cannot wait to return in the summer to enjoy the outdoor amenities!

Review says it all. Nice building and staff, clean and modern. Try to avoid staying on the first floor or near the garbage pickup area, it's really noisy in the morning. There's a basketball court inexplicably near several first floor rooms as well that's close enough to make annoying noise. And a greenskeeper brought a leafblower up to my window at like 8 am. No thank you! There's bad cell reception in the area and the wifi sucked, so beware of that as well. It's probably the best option in the area, and as a place to lay your head, it's fine. But there are problems too. Definitely no luxury spa.

Lovely clean hotel. Luxurious bedding. Delicious free breakfast with nothing in short supply. Thick terry robe in bathroom was lovely after showering. Staff were very welcoming and helpful. Easy check in.

My first night to check-in 10/10/2022 I was greeted by a super friendly desk clerk. Wish I had gotten his name he was awesome. The room was clean and the bed was comfortable. If I ever have to travel to Middletown, NJ again I would stay at The Hub.

Fresh look of building as well as decor & furniture! I wouldve though I was in a chic hotel in NYC but with a beach twist! Loved every minute from cleanliness to staff they surpassed all! Will 100% be coming back here year to year!

Hotel was great, staff was knowledgeable & gave us many great recommendations on where to eat! Room was clean and bed was comfy! Front desk staff and house keeping are super nice. They helped me with everything and was so pleasant to deal with! Sadly we are just passing through but if we're ever in the area this is where we'll stay!

Stayed there after concert at PNC It was perfect as the room was renovated and very clean. Also convenient to the shore if you intend on spending a day at the beach after enjoying an evening at a concert. The free breakfast also had a good variety of items and was decent. All in all, a pleasant stay. We did not try the pool but looked good.

The renovation at The Hub is gorgeous. The rooms are spacious and comfortable. Pool/grill area are resort quality. Housekeeping staff keeps the entire location spotless. The meeting room was perfect for our family reunion. It was a short drive to the shore. Tyler and his staff are top of line. This location is a 10 in my book.

Great weekend trip. I went to see Incubus on 8/6 at PNC and the Hub was right near by. We got to stop at Outbacks for drinks right next door. The Hub offers free breakfast and the beds were sooooo comfortable. Tyler, the GM, even let me check out late since I was a little hungover. I will definitely be back for my next concert.

Everything was clean and tidy. A really nice outdoors around the pool including a spotless grill and seating area. A nice breakfast. Will definitely stay there again. The surrounding area was nice as well not crazy traffic and an Outback Steakhouse next door

Great weekend getaway, newly renovated with many perks! Free breakfast, cute robes & friendly staff! Beds were very comfortable as well as cleanliness being held at its highest! Highly recommend booking pool view room & or even the suite as all the rooms are spacious & well appointed!

The room was clean, beautiful, and classy. You can tell that it was newly renovated. The tile is really pretty. The bed was very comfortable and it had a cute patio outside. The breakfast was great with both hot and cold food options. It was well stocked and the dining room was clean. The staff were really helpful whenever I needed anything. They were really sensitive when there were multiple guests there to make sure that everybody got equal attention. Great stay.

Updated property. Extremely clean. Staff Excellent. Walls very thin so u can hear conversations. Breakfast very good. Also very ckean- fresh food- well attended by nice staff. Pool area also quite nice w a seating area & barbecue. Close to shore points.

Very nice location 1 mins to the bus stop to downtown 5 mins walk to the shopping mall 5 mins drive to the train station heading to NY Penn station Room and staff are great that beyond The breakfast is nice too. you can make your own waffles, Fun! Except the wifi is not very stable if you come here for business trip this may be a big concern

At the time of booking we were not made aware that the location was undergoing renovations. It made our first impression very poor. Many times in the morning we were woken up by foot steps from the roof. Our room had many issues. Our rug was a tripping hazard, our tv was grainy. The hotel entrances were not secure. Anyone could get into the hotel. Breakfast was not fully served during the hours of stated operation. If you didn't get there early enough there was hardly any selection for the rest of the breakfast period. The only plus was the comfortable beds, and the AC. Would not recommend staying here.

This is a re-model of an old Howard Johnson. The plan seems to have been ambitious, but the execution leaves opportunity for improvement. At first glance it looks lovely. The bathrobes are luxurious - really comfy to an extreme. But no good towel for shampoo, only 2 bath towels in room, no tissues for 2 days, ??? who tested this plan out? Bed is also comfy - but too close to the side wall if you want to feel like an up-scale boutique place. It doesn't work for this very experienced road warrior. Rooms have no surface to put luggage on, so bending over to the floor to get things, or lifting the luggage from floor to bed or (white!) chair becomes the norm. Some set-up at the breakfast room is awkward. Not so bad if you drink coffee, terrible if you like tea or cocoa. No bath tubs, showers only. Shower head is to high up it is impossible to adjust the water flow. Shower stall is only 27.5 inches deep, so those tall people who can reach the shower head will bang their elbows if they try to move normally.

The hub is in a great location in middletown nj close to the beach and shopping very clean rooms great staff good breakfast outback steak house swimming pool and gym worth a stay with them very happy with this lovation

stayed Friday evening and Saturday evening as part of a nearby Craft show event. Overall a good experience. Redecorated Rooms were quiet and comfortable. Only negative was the broken coffee maker at the breakfast bar.

Stayed here while visiting family in the area, and really couldn't have enjoyed my stay more. There was a small shop in the lobby with lots of snacks and drinks which really came in handy! Can't wait to visit again!

We stayed here while our son was competing at the middletown sports complex. It's close in proximity and looks like it has been recently updated however there are people who live there full time with their families, it's like low income housing of some kind, kids running through the halls and loud people in the rooms with paper thin walls. They advertise free breakfast but all they gave us was a corn muffin and a juice. Theres better locally.

I stayed at this hotel for business and had a pleasant experience. I am surprised this is a Quality Inn. It seems that they just went through renovations. Very beautiful lobby/ rooms. Clean, friendly staff and reasonable rates. Would come back!

Room is clean and very friendly to pet, staff were friendly and right next to Outback. Although we really don't like the bed it's too hard for me and my husband. We woke up with back pain and neck pain. The coffee maker inside the room needs washing. Overall the place is between average to very good.

I like this hotel a lot. They have remodelled some since I last visited. It's so quiet and clean. The staff have always been helpful in directions to places I need to get to on my visit. Because I use a cane, I asked about the availablity of a room near a door and they accomodated me with no trouble.