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Best Western Hotel Lakewinds, Ludington

4.0/5  - basé sur 844 notations.
5005 W US Highway 10, 49431-8692, Ludington, United States - Ver el mapa
Best Western Lakewinds - Vista Exterior El Best Western Lakewinds se encuentra en el centro de Ludington. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Reserve su próxima estancia en este hotel de Ludington y prepárese para disfrutar de una experiencia verdaderamente única, tanto si se trata de recorrer las rutas de senderismo locales como de tomar el ferry para autos del Lago Michigan. En el Best Western® Lakewinds los huéspedes podrán disfrutar de las mejores habitaciones con unas excelentes tarifas. Los hoteles de Ludington están rodeados por una impresionante belleza natural, pero una fantástica ubicación es solamente una parte de los atributos que convierten a nuestro hotel en una fantástica opción de alojamiento. A poca distancia de la playa de Ludington Beach, los huéspedes podrán pasar unas apacibles vacaciones o relajarse con deportes acuáticos. No obstante, algunos viajeros prefieren permanecer en las inmediaciones de nuestro inmenso hotel que cuenta con suites de gran tamaño, algunas de ellas con cocinas pequeñas y un amplio espacio de alojamiento en todas las habitaciones. Unas fantásticas tarifas y una inmejorable relación calidad-precio es lo que encontrarán los viajeros que realicen su reserva en este hotel de Ludington. Disfrute una gran variedad de servicios como por ejemplo una piscina cubierta y bañera de hidromasaje, algo perfecto para sentirse rejuvenecer. Nuestro hotel ofrece un desayuno gratuito todos los días con especialidades como pasteles, fruta fresca, sección de gofres e interminables raciones de café Arabica. El disfrutar de suculentos platos antes de salir a dar un paseo por la playa le permitirán comenzar su día de la mejor forma. El Parque Estatal de Ludington es otra de las principales atracciones locales, especialmente por sus rutas de senderismo y sus enclaves para acampada y para la observación de aves. Si prefiere disfrutar de las tiendas y restaurantes del centro, nuestro cordial personal estará encantado de proporcionarle todo tipo de sugerencias y recomendaciones locales. A poca distancia de nuestro hotel podrá encontrar tiendas de antigüedades y restaurantes tradicionales. Durante el verano, numerosos huéspedes en viaje de placer convierten este hotel de Ludington en su segundo hogar. En temporada baja, una gran variedad de viajeros de negocios escogen este hotel para estancias prolongadas. Los proyectos anuales con distintas empresas locales atraen a numerosos trabajadores involucrados en construcción, remodelación y reformas. Los empleados de OxyChem y del sector del transporte por carretera se encuentran también entre nuestros huéspedes habituales. Las reuniones en Consumers Power Plant y los encuentros anuales de las empresas locales atraen a una ecléctica mezcla de huéspedes hasta este hotel, por lo que estamos especialmente orgullosos de prestar nuestros servicios a todos y cada uno de ellos. Reserve su estancia en el Best Western Plus® Lakewinds hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Lakewinds

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
Basado en la opinión de 844 huéspedes
NOTA EMITIDA
Excelente
394
Muy bueno
268
Normal
112
Malo
43
Pésimo
27
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
46
De negocios De negocios
71
En familia En familia
417
En pareja En pareja
226
En solitario En solitario
22
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Always Awesome"

5
28/10/2018

We were camping in the area and our camper broke during set-up, we had to find a hotel at the last minute. We have been in a similar situation in the Ludington area before, and the Best Western was very helpful in giving us a great deal, so we headed back. Again we were offered a room at the last minute for a great low price. The room was spacious, comfortable and clean, we were able to enjoy a delicious hot continental breakfast (eggs, sausage, biscuits and gravy). I have never had a poor experience at a Best Western, I will continue to use Best Western when I travel, and recommend them to friends and family.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear kelliejo91, Thank you for a great review! We are happy to hear that we were able to help you during an unforeseen circumstance. We love that we are able to offer so much more then just coffee and donuts for our guests. Thank you again for your stay and we hope to welcome you back again soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Worked for one night"

3
25/10/2018

We spent a Saturday night at the Best Western in Ludington. Check in is 4pm which can create a bit of a line when checking in. There were 2 employees checking people in and a few couples ahead of us. Check in was like the whole experience at the Best Western Ludington was, indifferent. Our stay was very humdrum, nothing went wrong but nothing was memorable enough to encourage me to come back. Breakfast was very busy, not really enough table/chairs for the amount of guests. Waited a few to make a waffle and I had a biscuit with gravy. They do not have cranberry juice so apple it was. Just not in a hurry to comeback. Our room was clean but that was about it. The employees were not friendly but rather indifferent. Meh.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear budbrlady, Thank you for taking the time to let us know about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Weekend away"

4
21/10/2018

It was a very nice hotel! The staff were great and it was super clean. Breakfast was excellent and had lots of choices (hot and cold). One of the best hotel breakfasts I have had! The only thing my husband and I were disappointed in was the pool and hot tub. The pool was colder than a normal heated pool and the hot tub was not hot. I took a hotter shower than that in my room! Also, the jets in it were not strong..I wanted to relax my aching muscles from walking that day... other than that it was a great place to stay and I would stay again.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Tracy M, Thank you for taking the time to let us know about your stay. We do try and make sure we have enough options on our breakfast that there is something for everyone. I am sorry to hear about the problems you had during your stay. I have our Maintenance Department checking the temperature of our pool and hot tub and the jets on the hot tub. Thank you for bringing those problems to our attention. We hope to be able to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Expected more"

2
16/10/2018

Well, we stayed in Best Westerns many times last year while visiting the west and found them to be very good. This one was not up to par with those hotels. The hotel had the pool in the center of the hotel making everything smell like chlorine. The door to our room would not lock without jiggling the door up and down and then back and forth to get it to lock. We reserved a non-smoking room and it smelled like cigarette smoke when we checked in. I used Lysol in the room and it did not help. The toilet had some sort of leak that made the tank fill approximately every two minutes. This hotel wants us to help save water by not washing our towels, but lets the toilet fill every two minutes. So, not much sleep. Breakfast needs some improvement and the room could use a deep cleaning. This hotel is no where near the lake.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Adagio_Travelers, Thank you for taking the time to let us know about your stay. I am very sorry to hear about the problems you had while you were here. Our hotel did start out as a smaller one story motel with exterior doors. We have since done a few renovations throughout the years that has included added more rooms, an upper floor and the pool area. While we do have a strict non smoking policy, we unfortunately still have some guests that do not adhere to that rule. Thank you again for your stay and we do hope to welcome you back to exceed your expectations. Warm Regards, Sarah Underwood Assistant Property Manager

"A great amount of amenities!"

5
09/09/2018

We stayed at the best Western in Ludington Michigan. The rooms were clean and well stocked. We had a great Continental breakfast and there were several amenities we weren't expecting. Besides the indoor hot tub and pool there was also a pool table and ping pong available. There was a massage chair for adults, great Wi-Fi, and even a playground outside for the kids. The prices are reasonable and the service was very friendly. We would recommend to anyone, and especially the families with kids.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear northjammie, What a great review! We are pleased to hear that you and your family enjoyed your stay. We love that we have a few hidden amenities that not every hotel would have. Our outdoor playground and massage chair have been loved by all of our guests. Thank you again and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Loser in Ludington "

1
03/09/2018

Worst hotel stay in years, did not have the room we reserved, said they would adjust rate but never did. Rooms are badly in need of updating and are just dreary. There has to be much better choices in Ludington.

"Offers less and less with each visit, while rates continue to go up."

2
01/09/2018

We have stayed at this hotel many times in the past several years, but no more. At one time they were very reasonable priced, had a cool waterslide by the pool, and offered shuttle service to and from the SS Badger dock. The waterslide was gone a few years back. I had planned to do a weekend getaway to Ludington with the family on the SS Badger later this month, called to make reservation and was told they no longer offer shuttle service to the Badger dock. The clerk I spoke with on the phone said "well, you can take a taxi.". I have a better idea, I'll find a hotel that cares more about serving its customers.

"Clean and comfortable"

4
28/08/2018

The room was quite comfortable, with nice décor. The hotel was older, but the rooms were updated. There is a large area for gathering with a pool table and comfy chairs. The pool area looked clean. The entrance is a covered area with a bank of rocking chairs along the building. The breakfast had many choices and was in a nice large area.

"Western Michigan couples vacation"

1
27/08/2018

Hotel was run-down. Needed some real cleaning and elbow grease. Bathroom needed updating and major spring cleaning. Room was dark. Halls had not been sweep or vacuumed. Room prepared till we after we arrived, which was after normal check-in. Poor value for price.

"Family Vacation"

5
23/08/2018

Great hotel, loved the hot tub, pool & game area. Short drive to Lake Michigan beach. One of the best breakfast, with a great selection, eggs, sausage, bagels, waffles, and a yogurt machine. Highly recommend

"Consistently Very Good"

4
13/08/2018

My family enjoys staying here. Between the pool, which is always clean, and the playground, my daughters really enjoy their time here. The staff is polite and accommodating and the rooms are well kept. We will continue to stay here when in the Ludington area.

"BW Lakewinds"

5
12/08/2018

Close to everything, rooms clean and comfy, family friendly, smoking areas with benches. Breakfast bar was clean and well stocked. Staff was very friendly and accommodating. Pool area was clean. Would definitely stay here again.

"Clean, quiet, roomy and very nice"

4
08/08/2018

We have stayed here before and weren't disappointed. There is a nice indoor pool, hot tub and "recreation" room. There is also a nice area outside to sit on a deck, have a picnic while you watch the kids play on the playground.

"Great stay, no complaints!"

5
27/07/2018

This hotel is about a five minute drive from Lake Michigan. There was a Walmart 3/10 of a mile away, score! This hotel was about a five minute drive from Lake Michigan. There was a Walmart 3/10 of a mile away, score! the breakfast bar had anything and everything we could want; waffle maker, bagels, toast, biscuits, gravy, eggs, scrambled eggs, oatmeal, coffee, hot tea, yogurt, cereal, tiny muffins, pastries, sausage patties. Fresh fruit like apples bananas and oranges were also available. The staff was very accommodating and kind! Our beds were comfortable; our room's air-conditioner worked great no loud noises; we stayed on the second floor in room 224; the shower had great pressure and hot water! As we were in Michigan to see the lakes and sites we really only needed to be at the hotel to sleep although my husband and daughter did enjoy the hot tub and the pool. This of year, in July it was pretty busy as was to be expected. As the hotel was about booked this morning they did keep the breakfast bar bar open late to accommodate everyone which was great! PS. Our favorite part was the little packets of Nutella at the breakfast bar, yum!

"Lot of good points"

5
20/07/2018

This property offers a lot of neat features you don't see everywhere. The arcade, ping pong, pool & play place were nice. Dog biscuits at the desk for the 4-legged guests was sweet. Gift shop was very cute. We bought a deck of cards and enjoyed family time in our suite. Only downfall was breakfast, but that could've just been an off day. I'd still recommend this property to someone traveling to the Ludington area. It is a great property for traveling families. The massage chair for adults in the lobby was a nice touch as well. Tami M. at checkout was very polite and professional.

"Two day stay"

3
18/07/2018

Hotel is very nice, but the front desk staff lacks professionalism. For instance, a phone call should be placed on hold when there is a line of guests waiting for service. Hskp was great. Clean. Pool and hot tub exactly what you'd hope for.

"Returning guest"

5
18/07/2018

Clean place, comfy beds, good breakfast with plenty of options (waffles, scrambled eggs, omelets, Sausage, fresh fruit, oatmeal, yogurt, toast, bagels, coffee and tea) and friendly staff. Stayed in June 18 , July 18 and will likely return in August or September 2018

"Beach Getaway"

4
14/07/2018

The overall rating was very good, the room was clean, the breakfest was good, loved the massage chair in the lobby. Just a few things, the security spotlight was shinning right in our bedroom window which hindered sleep and the bathroom, to be shared with two bedrooms, was very small.

"Nice Pool, Terrible Room"

3
09/07/2018

We stayed in this hotel before catching the SS Badger ferry. The pool area is quite nice. There were about 4 families using the pool when we were there, but it didn't feel crowded. The free breakfast was good. There were waffles, hot item choices, cereal, fresh fruit, yogurt, juice and coffee. Our room, however, was awful. We were in an odd location behind the check-in desk (room 101). It was like 20 feet from the highway and VERY noisy. One of the outdoor spotlights shone right in my room's window. I could have read a book with the amount of light in my room. The room slept 6, but had a TINY, awkwardly shaped bathroom that didn't fit more than one person at a time. I felt like they put us in some kind of overflow room. It was really bad.

"Passing Through"

3
07/07/2018

Pleasant staff at this facility. Room was good (although the bathroom door would not close tightly). Walls were a bit thin...as noises from other rooms was discernible. We especially enjoyed the outdoor sitting area. Nice extra facilities...the pool and activities room...

"Pleasant Hotel In A Nice Setting"

4
26/06/2018

We stayed overnight in Ludington because we were taking the ferry across Lake Michigan the next morning. The hotel was clean; staff friendly. Nothing stands out as outstanding, but there was nothing deficient either. The desk clerk gave us some interesting suggestions for dinner. We followed up on one of them and had a fun dinner. The city is beautiful. Wish that we had time to see more of it. Pleasant stop.

"Mrs"

5
22/06/2018

The stay was great. The room was clean the hospitality was awesom. The breakfast presentation was nice and host was friendly and polite. I felt very welcome. The hallways smelt fresh and they were clean. The whole visit was nice

"Great location and great hotel"

5
18/06/2018

Rooms were roomy, very clean, odor free. Air unit worked well. Nice indoor pool and hot tub. Grounds of the hotel offer picnic tables and a small play area for small kids. Staff was very pleasant. Breakfast had good choices.

"Horrible Experience 5"

1
16/06/2018

This hotel's customer service is Horrible. Five minutes after checking in we run some water in the sink. Water leaks everywhere underneath the sink. Go to speak with customer service desk and they offered extra towels to soak up the water but that there's nothing they can do unless we want to up grade to another room for an additional $60.00. The room has a musty smell due to the obvious ignored problem. Can't really offered to upgrade and there are no other hotel to check into.

BestWesternHotels, Corporate at Best Western Lakewinds, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great Place to Stay"

5
14/06/2018

We stayed at the Best Western Lakewinds a few days ago. We were very pleased with our room, location, and breakfast. I would stay here again. We were not downtown, but it was not far to drive. We drove to Stearns Beach (city beach) and it is rated the #1 beach in Michigan. It was beautiful! We walked the pier to the lighthouse, and then drove to the sand dunes. Very quaint town. I would stay here again.

"Not great"

2
14/06/2018

I have stayed at many BW motels and this one falls near the bottom. Checking in was a disappointment. The people in front of me paid $99 for their room while mine was 118. I asked for the same price but was told it's not available. No other reason was given so I felt short changed here. The problems continued because there was no soap in the room so we had to go back to the front desk for that. The morning continental breakfast was very marginal. The orange juice machine was broken and the fruit selection was very poor. The door to our room did not latch unless you stood there and pulled it shut. The first time we left the room it was unlocked for quite a while until I figured out what was happening. There were several other relatively small details regarding the room that had not been attended to by the management. I would have rated this a 1 except the lady at the front desk was very pleasant and tried to be of service.

BestWesternHotels, Corporate at Best Western Lakewinds, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Relaxing"

5
29/05/2018

We stayed in a few different places this trip. BW had a Sunday night special so we took advantage of it. What a pleasant experience. The staff was friendly, the room was clean and comfortable, breakfast was filling and tasty. This was our last night before a long drive home. The pool and hot tub were a nice treat after a long work week and before a long drive home. Also, the massage chair in the lobby was nice (would be nicer if it didn't face the setting sun. It is hard to see the controls or fully relax with the sun in your eyes). We will definitely plan a stay here again.

"Clean and comfy bed"

4
04/05/2018

Spent three nights here for business. Room was clean and the bed is comfy. Good value for the price. It is the off season. I do hear the price gets really high during peak summer season so be careful. Only issue is can hear neighbors conversations clearly.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Julie R- Thank you for taking the time to let us know about your stay. We are very happy to hear that you were able to have an enjoyable and comfy stay while you were here on business. Thank you again for your review and we hope to welcome you back in the future. Warm Regards, Sarah Underwood Assistant Property Manager

"Comfy beds!"

5
03/05/2018

Beds were so comfortable, glad to see they have an elevator now. Ann at breakfast was so friendly and Sarah and Tami at the front desk were helpful and courteous. My friends and I will be back very soon!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Katertot73- What a wonderful review! Thank you for taking the time to let us know your stay was. Ann is a wonderful addition to our staff and everyday goes above and beyond for all of our guests. Thank you again for your review and we hope to welcome you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Family Fun"

5
01/05/2018

Nice hotel. Stayed for a family get away. Kids loved the pool and the game room. Also ping pong and pool games in the lobby. Nice breakfast and fast wifi. Nice location. Walmart acrossed the street. Friendly staff.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Rebecca M- Thank you for such a nice review! We are thrilled to hear that you were able to enjoy all of our amenities. Thank you again and we hope to welcome you again soon! Warm Regards, Sarah Underwood Assistant Property Manager

"Average"

3
30/04/2018

If you are looking for a place to stay in Ludington that is not a mom and pop hotel/motel, stay here but don't be impressed with it. This is your most average boring hotel out in the middle of the country, my advice would be stay up in Manistee or elsewhere where there are more options.

"Excellent Hotel!"

5
07/04/2018

We have stayed at this hotel many times and love it. My kids love the pool and I love the hottub. The breakfast is great and satisfying. The rooms are great. I would recommend this if you are in the Ludington area.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear bjpoppen78, Thank you for such a great review! We are thrilled to hear that you and your family were able to enjoy our pool and hot tub. We try to have a lot of options on our breakfast for each and every one of our guests. Thank you again for your stay and we hope to welcome you back again in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Ok"

2
18/02/2018

I liked the pool and hot tub. The rooms where small and the elevator broke . Food was ok they have a small game room. Dog friendly but you hav to pay extra for your dog. Nice people that work there and they have a Massaging chair for adults it is nice

BestWesternHotels, Corporate at Best Western Lakewinds, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Avoid this one"

2
31/12/2017

If you're planning on staying at a hotel for the purpose of getting some sleep at the end of the day, or if you're not a fan of having a ping pong ball land in your breakfast plate, OR, if you want to avoid getting out of bed every 90 minutes to try to get the heater/air conditioner to work, then avoid this place at all costs. This is the first review I've left for a hotel, but felt compelled to for the reasons outlined above. MUCH nice hotels up the street at 65% of the cost.

"Only Average"

3
20/11/2017

Black chunks frozen in the ice out of the ice machines. Room fine and appeared clean. Rest of hotel was clean. Breakfast was fine, although they didn't offer cereal, muffins, or bagels, not sure if those are supposed to be daily items or not.

"Served it's purpose."

3
08/11/2017

In the end this was nothing more than a place to spend the night and continue our fall vacation. Too far from downtown or anything within walking distance. VERY confusing layout as far as parking and getting bags to the room! It appears that this hotel had additions made a few years ago to extend capacity (which is noted by the former exterior finish inside the hallways on the easting second floor. Hot tub/jacuzzi was filthy. Staff was friendly although a bit inexperienced when we checked in. Only one of our two door keys worked, and it appeared that a large construction crew had been staying here for a few weeks. They were loud, came in late and left early. Breakfast was good, plenty of options and made the stay a bit more palatable. We had booked at the last minute based on "Pet-Friendly" accommodations in the area. Overall, you get what you pay for.

"vacation"

5
06/11/2017

Very friendly staff. A very good breakfast and plenty to chose from like waffles, eggs, sausage, sweet rolls and other items. Very comfortable bed. Enjoyed the pool and the hot tub. The area was very clean and the water was very relaxing.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Douglas W, Thank you for such a great review! We are very fortunate to be able to offer some much and to have something for everyone on our breakfast daily. I hope you were able to try our great Greek Yogurt machine and toppings bar. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice hotel, not so nice customer service"

2
04/11/2017

Our family went camping, but unfortunately our tent failed during a terrible storm. We stayed at the Best Western. The lady at the front desk was very nice and accommodating since it was 4:30AM and we were desperate. The room was nice. However, the next day they kicked us out even though they knew our situation. We asked if we could stay a bit to use the pool, but the new lady at the front desk said no. Even though the hotel was empty and we could have showered in their locker room. She needs to work on her customer service skills!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear trisha25teacher, Thank you for taking to time to let us know about your stay. I am pleased to hear that we were able to accommodate you during the bad storms. Michigan weather is so unpredictable, you never know what might happen! I am very sorry to hear about what happened the following day. We have talked with our staff about how to handle these situations should they come up again. Thank you again for your stay and we hope to have the chance to welcome you back. Warm Regards, Sarah Underwood Assistant Property Manager

"anniversary/family get away"

5
30/10/2017

Our stay at the BW was made memorable due to 2 wonderful employees prior to our arrival. Ms. Iesha was wonderful with my phone call. I had not done a reservation before and she guided me through it, making me very comfortable with confirming our stay. Ms.Tami received a phone call, from me, the day of our family stay. I mentioned that I was looking for a florist near the hotel to surprise my wife. She advised that she knew someone and that she would take care of that for me. Come to find out later that all the florist in the area closed early and that she went to a store to help me keep the weekend special. BEAUTIFUL FLOWERS. My 3 children enjoyed their stay and my wife enjoyed her sleep in times. Will stay here again when in the area.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear _mascorro199, Thank you for such a great review! I am so happy we were able to help make your anniversary memorable! Iesha and Tami are wonderful employees of ours that always go above and beyond for all of our guests. Thank you again for your review and we look forward to welcoming you back again soon. Kind Regards, Sarah Underwood Assistant Property Manager

"Best Stay at Best Western"

5
30/10/2017

I only had a day to visit with many task with my activities. The staff provides excellent service and friendly attitudes. I had to do my laundry and the front clerk helped in providing coins, guided me where to with the machine, etc. This made my task so much easier to accomplish.I really enjoyed my stay here as always!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Tina L, What a great review! We are very blessed with a great staff that makes sure all of our guests have a wonderful stay and that are willing to go above and beyond for each and everyone of them. I am glad they were able to help you during your stay. Thank you again and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Great place to stay"

4
26/10/2017

Celebrating our anniversary and I would recommend this place to stay regardless of what you have in the area. Great pool and hot spa, very good breakfast. Clean and spacious room. No problems or concerns at all.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear David G, Thank you for taking the time to leave us a review. I am glad to hear that you enjoyed our amenities during your stay with us especially the pool and hot tub. Thank you again and we hope to see you soon! Warm Regards, Sarah Underwood Assistant Property Manager

"Updated Room Was NICE! Great Stay As Always"

5
22/10/2017

We stay here 1-2 times per year. Much to our pleasant surprise, our room was updated! Very spacious, clean, fresh smelling. Breakfast was great as always. Pool and hot tub decent. Will continue to book here when visiting family in the area!

"Nice Stay"

5
17/10/2017

We had a very nice stay at the Best Western Lakewinds in Ludington Michigan. Very clean and quiet. Helpful staff and friendly. Lots of amenities offered. Complimentary breakfast, pool table, ping pong table, indoor pool, hot tub. Nice lobby to sit and relax.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear U2304CSdeborahs, Thank you for such a great review! We are thrilled to hear that you enjoyed your stay and all of our amenities. We pride ourselves on having such a wonderful and caring staff that goes out of their way to help all of our guests. Thank you again for the review and we hope to welcome you back again soon! Warm Regards, Sarah Underwood Assistant Property Manager

"unsatisfactory"

3
13/10/2017

Was not happy with this BW. I need a bar next to the toilet, and the girl (who seemed very young, and working alone) did not understand my need and did not even know if such a room was available or where it might be located. I know this was a lower rate but you didn't need to skimp on the extras (like soap, etc.). Made do, but would not return.

"Excellent and friendly staff!"

5
12/10/2017

Very pleasant staff and very professional. They were informational and knowledgeable about the surrounding new attractions. The breakfast items were fresh and the wait staff greeted us with smiles! Loved It!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear _mclaughlinsheree5, What a great review! Your comments towards our staff are greatly appreciated and will be passed along for them to read. We are thrilled to hear that you enjoyed your room and the breakfast. We are very fortunate to be able to offer so many items each and every day. Thank you again and we hope to welcome you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Moldy Smelling Room"

2
11/10/2017

We'd made reservations here because we had plans to travel on the SSBadger the following morning. The first thing we noticed when we opened the room door was an overwhelming smell of mold. We hoped the air conditioning would clean the air, but no such luck. The bed was comfortable, the room was attractive and quiet, but we did not rest well because of the smell. Breakfast was OK. We would probably not stay here again although it was conveniently located.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear maturetraveler10, Thank you for taking the time to let us know about your stay. I am very sorry to hear about the problems with your room. We would have been happy to switch you to a different room to allow you a better nights sleep. We do have our Housekeeping Department looking into the problems and they are working towards a solution. Thank you again for your stay and we hope to be able to welcome you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice place"

4
07/10/2017

Very nice stay and area. Staff was VERY helpful and accommodating. Front desk servicewoman was very helpful when asked where there was a good restaurant to go to as well. Would stay again if ever through that area.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear D2164Ocatherines, Thank you for such a great review! With all of our staff living in the area for years we know the best places to send guests for dinner and things to do. Thank you for staying with us and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Good Stay"

5
02/10/2017

The room was comfortable and clean and the staff was helpful and friendly upon check in. There were only some small issues that I had to endure during my stay but nothing to become irate about. From what little time I had with the room, I enjoyed my stay and the bed was comfortable.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear kimarric, Thank you for such a great review! Even though your visit was short, we are thrilled to hear that you had a comfortable night. Your comments towards our staff are greatly appreciated. Thank you again and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"This IS the Place to Stay in Ludington"

5
27/09/2017

Every time my husband and myself go to Ludington we stay at Best Western Lakewinds. The staff is excellent the rooms are clean the breakfast is amazing. Check -in is fast and easy, just the same for check-out. The hotel is close to the expressways and to downtown Ludington.. The price is right and the rewards are also worth while. Great Hotel! We will stay here again and again..

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Laurie S, What a great review! Your comments about our staff are greatly appreciated and we will definitely pass them on. Thank you for your stay and we look forward to welcoming you back again soon! Kind Regards, Sarah Underwood Assistant Property Manager

"terrible"

1
23/09/2017

couldn't turn air down, very hot in the room and noisy. drain in the sink and bath tub did not work shower was above ankle deep by the end of shower it sucked what more can i say left early because the breakfast was nasty !

BestWesternHotels, Corporate at Best Western Lakewinds, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western hotel of choice"

5
22/09/2017

Have been staying at Best Westerns for 4 years now & have never had a bad experience. Beds are always comfortable, rooms are clean. Employees are always polite and helpful. Price is sometimes alittle on the high side.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Alvin J, It has been great being able to welcome you back year after year! Your comments towards are staff and property are greatly appreciated. Thank you again for your stay and we hope to welcome you back again soon! Warm Regards, Sarah Underwood Assistant Property Manager

"Love this Hotel"

5
21/09/2017

love this place for family and rest very comfortable and enjoyable love the hot tub and fitness room for walking and relaxing nice friendly service very accommodating have enjoyed my stay each time they also have a massage chair in the lobby for guest use

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear toswt2sho, What a great review! It is wonderful to hear that you enjoyed all of our amenities. The massage chair has been such a great extra for all of our guests to enjoy and definitely worth having. Thank you again for your stay and we hope to welcome you back again. Kind Regards, Sarah Underwood Assistant Property Manager

"Best western"

4
15/09/2017

It was great service and a great room with amenities. Only complaint is I didn't get to use my chrome cast because the wifi wouldn't let me. Pool was nice and the room with the jacuzzis in the room were clean and in good working order.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear 419germanr, Thank you for letting us know about your most recent stay. We are thrilled to hear that you enjoyed your stay and our amenities. We are also in the process of upgrading our internet service. Once done, we will be able to accommodate all of our guests. Thank you again and we hope to welcome you back again. Warm Regards, Sarah Underwood Assistant Property Manager

"Summer getaway"

5
13/09/2017

We stay here multiple times every summer. Everyone is very kind helpful and welcoming. BW offers a great breakfast. Always has fresh coffee. Is close to all ludington has to offer and we look forward to our time here every summer!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear MelblakeMIlover, What a great review! Your comments towards our staff are greatly appreciated. We are very fortunate to be able to offer such a great breakfast to our guests each and every day with a lot of options. Thank you again for your stay and we hope to be able to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Very poor room, very dated, stick in window to keep someone from breaking"

2
11/09/2017

Front staff was not helpful at all. You could tell she hated her job. The window was next to a field and I did not feel safe because there was stick in the window to keep someone from getting in. The room had a strange smell. It was also tiny and so was the bathroom. The bathroom had places where the wall had been patched and not even the paint matched Bathroom was in need of a serious update. Very poor value for the money.

"Family Canoe Trip/Reunion"

5
11/09/2017

As always we enjoyed our stay and will be back the next time we are in Ludington. The staff is friendly and helpful. The outside playground area is nice for all ages. My favorite is the massage chair in the lobby and it's free!!!!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear sandrakH5340VB, Thank you for such a nice review! Our massage chair is such a great addition to the property and very well loved by our guests and staff! Thank you for the comments about our staff, they are greatly appreciated. Thank you again for your stay and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Friendly Staff, Dog Friendly"

4
09/09/2017

Hotel was nice, if a bit outdated. It looked like they might have been renovating the hallway, there were tiles missing from the ceiling. Room was clean. Staff was friendly & helpful. There was a nice grassy area for walking our dogs.

"Good stopover place"

3
08/09/2017

We stayed here one night after crossing the lake on the Badger. Check-in was good, the room was clean and comfortable, and the breakfast was OK. We have stayed here before, after trying other local motels, and will return.

"The inside rooms smell musty"

3
01/09/2017

The room was very musty smelling but it was clean. The bed was great but the smell was not. I wasn't in my room much so it wasn't a big deal. This was an older building where they added the outer rooms to enclose the hotel so it's not an outside access hotel. There is a nice indoor pool and breakfast area but the hotel is a crazy set up with 3 floors and stairs in weird places . Overall it was fine idk if I would stay there again. The first time I had an outside room and it didn't smell as musty.

"Comfortable room"

4
31/08/2017

Nice sized room and comfortable bed. Clean, except for around the edges of the bathroom floor. Same picture framed on two facing walls - really? But overall, it was fine for a night's stay. Pretty basic.

"A Bit Worn"

3
27/08/2017

On initial view, I was worried that the place was going to be "one of those" bug infested types. However I was pleasantly surprised to find that the bed was very comfortable. Unfortunately we were about the only people there that night and they stuck me in a room with a view of the dumpsters and a brick wall, which was a bit of a disappointment. The breakfast was sparse as well. There was no protein and all the cereals were sweetened.

"Nice Clean and Quiet"

5
27/08/2017

We have stayed here in the past & this trip was no different Rooms are clean and quiet Beds are nice Pool & hot tub, ping pong table & pool table good for all to enjoy Outdoor play area for the little ones too Typical breakfast food

"Good place to spend the night"

5
25/08/2017

We had come to Ludington from Manitowoc on the SS Badger. The experience we had at this place was excellent. They have a very good, friendly and helpful staff. In the area were also a number of places to eat if you wanted more than breakfast.

"Old and outdated - Musky Hotel"

1
21/08/2017

This is an old and outdated, musky smelling hotel. Our room smelt horrible. We had to open the windows to get the smell out. It smelt like wet carpet and mold. The ceiling in the bathroom was peeling and falling down. The bed was horrible to sleep in. Like a foam mattress on a board.

"Pool was nice"

4
19/08/2017

This place was pretty clean and neat. It had a nice pool and hot tub which my husband and I went in. They also accepted pets. That is usually why we stay at a Best Western. The breakfast was okay. There were just too many people there and not enough seats. Everything was so crowded. They also serve the same food every single day. It would be nice if they had some variety. The Wifi sucked. We could rarely pick it up when we were on the property. I think this place was way too expensive for what you got.

"Ludington"

5
18/08/2017

This is a clean Hotel, Breakfast is included, When we booked it said no elevator, It was 3 floors. When we checked in I asked for 1st floor and found out they just installed a elevator. We would stay there again

"Group Home Trip"

3
18/08/2017

The hotel was decent, no working elevator though so we were only able to get one accessible room on the first floor and had to get a regular room also. The accessible room although it looked nice it smelled of mildew and all who stayed in that room had sinus issues during our stay. Breakfast was just ok, dry biscuits, and bagels etc. The staff at check in were very nice and efficient.

"Impeccable!!"

5
15/08/2017

Amazing staff, extremely clean rooms, and delicious breakfast make this location enjoyable every time! We are return customers of this location and they continually improve year after year. Just when you think it can't get any better, it does!!

"Love ludington"

4
14/08/2017

Room was clean, bed comfortable except for little square pillows they are uncomfortable, check in and out went smoothly and there was a refrigerator in the room. We didn't get the breakfast it was a large nice room which looked well stocked. We would stay again but would prefer different pillows for a good nights sleep

"Nice play to stay"

4
13/08/2017

The staff was friendly. Hotel was clean. Breakfast buffet was very good--had many breakfast items including waffle maker and also a fresh yogurt maker! Hotel is very close to the boarding area of the Badger ferry. I thought the rate was a little high for the level of hotel, but seemed to be comparable to other hotels in the area and it is summer.

"A nice, clean place to stay"

4
09/08/2017

I found the Best Western Lakewinds to be a very good stay considering how busy summer in Northern Michiagn is. We were here for a wedding, and were able to use the upstairs "party" room after the ceremony. It was very nice and functional. The breakfast was good, and our room (134) was clean and pleasant. I would stay here again.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Thumblewort, I am very pleased to hear that our meeting room worked out for the wedding guests after the ceremony. Congratulations and many years of happiness to the bride and groom! It is good to hear that you enjoyed our breakfast and your room. Thank you again and we hope to welcome you back again soon! Warm Regards, Sarah Underwood Assistant Property Manager

"Best Western Luddington"

3
09/08/2017

Hotel was acceptable but we experienced issues with hotel wi-fi network which could not be resolved during our stay. We were sorry it was so far out of the downtown area having just arrived on the SS Badger at 7 PM.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Q7075GTcarolm, Thank you for taking the time to let us know about your stay. I do want to apologize for the problems with the wi-fi. We are in the process of getting our service upgraded within the next couple of weeks. Thank you again for the stay and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Excellent for families"

5
08/08/2017

Hotel was clean, our king suite was beautiful, all the amenities were a bonus for a group with families, playground, game room, pool. We especially loved the message chair and surprisingly delicious ice cream bars!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear amandt2017, What a great review! We are thrilled to hear that you enjoyed all of our great amenities we have to offer. Our massage chair is very relaxing and a hit with everyone. Our ice cream bars are one of our newer amenities that we are trying out and it is good to hear that they are a hit and well liked! Thank you again for your stay and we look forward to welcoming you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Beautifully redone Best Western"

5
02/08/2017

A lovely stay at a recently renovated hotel. Appreciated the shower! The location was very convenient - close to bike path and State Park. Friendly employees. Being on one floor was great. All the appliances worked great - loved the Kurig coffee maker.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Barbara F, Thank you for taking the time to leave us such a great review. Even with us being on the outside of town we are still very close to all the great restaurants and shops that Ludington has to offer. Your comments about our staff and greatly appreciated and we hope to welcome you back very soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Best Westtern - Ludington"

4
02/08/2017

Hotel is in good location close to town and restaurants, room was not ready when we arrived(4:00pm) but we were given a substitute that worked just fine. room was clean and good size. Staff was very friendly and helpful, good breakfast buffet. Would return again.

"Best Western Ludington MIchigan"

3
30/07/2017

The hotel overall is nice... Beds and room are nice except for the carpeting. The carpet is VERY DIRTY, to the point where, if you don't wear shoes in the room, your feet will become BLACK.. The breakfast is very good. The ladies do a great job and keeping up with the amount of people eating breakfast. The value for the hotel is a little high. There are cheaper hotels in the area.

"Best Wester Luddington Mi"

5
25/07/2017

Nice hotel friendly helpful staff , good location just out of town close to restaurants. Room was clean and comfortable and the Wi-Fi worked , front desk staff and breakfast buffet staff helpful and pleasant.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Q6050QUjohnr, We are very happy to hear that you had a great stay and were able to enjoy all of our amenities! Ludington is such a great little town with a lot of really nice restaurants and shops to visit. Even though we are not in the hear of downtown Ludington, we are not far from anything. Thank you again for staying with us and we hope to welcome you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Time to try somewhere else"

2
23/07/2017

My family has stayed at the Best Western in Ludington 1-2 times a year for the last 7 years. We love the family friendliness of the property with the play ground, pool and arcade. And the kids love the free breakfast. This year we received a note in our room from housekeeping that the beds could not be made because there was stuff on them. Turns out our kids had left a few small stuff animals and their kindles on the beds. Upon further review it didn't appear that much in the room had been cleaned. I assume that since the hotel was full, they were looking to cut some corners. Really left a bad taste in our mouth about the whole property.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear tagretchen, Thank you for taking the time to let us know about your stay. I am very sorry to hear about the problems you experienced during your stay. Regardless of how busy our hotel and staff are, each and every one of our guest deserves the same time and care and I am very sorry that was not the case. We will be addressing this with our Housekeeping staff to further prevent any future concerns or issues. Thank you again for your stay. If you have any further questions or concerns, please let us know. Sarah Underwood Assistant Property Manager

"Wish we stayed longer!"

5
21/07/2017

We only stayed one night but wished we could have stayed longer. The rooms were clean, had a fridge, breakfast was amazing! There was even a really nice playground and deck with picnic tables. Highly recommend.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Jessie P, Thank you for taking the time to leave us such a great review! We are very fortunate to be able to offer so many great amenities to all of our guests including our playground and picnic tables. It is nice to have a great area outside for our guest to use instead of being stuck inside. Thank you again for your stay and we look forward to welcoming you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Great Stay"

5
18/07/2017

The hotel was clean and staff was friendly. Plenty of things to do to keep kids and adults entertained, including swimming pool, hot tub, small workout room, game room, pool table, ping pong table and play ground.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Tiffany Z, What a great review! We are thrilled to hear that you enjoyed all of our great amenities including the pool, hot tub and playground. We look forward to welcoming you back again soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Nice stay"

4
14/07/2017

If you're catching the SS Badger in the morning, this is a great place to stay the night before. We've done this a few times now and have never been disappointed with the quality, comfort, and service this hotel offers.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear 95vaughng, Even though we aren't in downtown Ludington, we are not far from any of the great restaurants, beaches and the Carferry. I hope you had a good trip over to Wisconsin and we look forward to seeing you again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Great stay, small room"

5
13/07/2017

This is more about the website. The way the pictures were taken for the website made the rooms seem deceptively larger than they actually are. We were in the 2 queen bed room. We had the addition of my 2 young nephews last minute and the space was definitely cramped for us. It was my mother, 16 month old, six year old, nine year old and me. We needed to rearrange the furniture so we would all fit with all our stuff. Everything else about our stay was wonderful.

"Would not recommend this hotel"

1
12/07/2017

I stayed one night, the room had a king bed and a day bed, the day bed mattress was terrible to sleep on, the springs in the mattress poked you in the back when you laid down. The bathroom had 2 doors, one door was a pocket door, this door had no handle to open or close, you had to reach under the bottom of the door to try and close it and still the door stayed 1 inch open, when you ran water in the bathroom sink, the water would not go down the drain, clogged. This was the worst room I have stayed in.

BestWesternHotels, Corporate at Best Western Lakewinds, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"good stay in Ludington"

4
12/07/2017

We made reservations by calling a couple of days before; I thought it a bit pricey, but decided to stay anyway. They accept pets, We always like to patronize hotels that do accept pets because we sometimes travel with a therapy dog.

"Back after 4 years, and will be back again!"

5
10/07/2017

Absolutely love this hotel! This is my second visit here, and will definitely be back again in the future. The hotel is so clean, and all the employees are so nice here. Our first morning breakfast, there was an older woman who ran the breakfast area, and she was so patient with my grandsons, as they took awhile to decide what they wanted. The next morning, we had two young ladies who had to work very hard, as the area was really busy, but they managed to keep everything full. The hotel has an arcade, which the boys loved, and the pool area is so nice,(although I was very disappointed they had taken the slide out of the pool area), but it is a really nice pool and hot tub. Hotel is close to everything, and we really enjoyed our stay!

"a very high quality stay."

5
09/07/2017

the hotel achieves the comfort and satisfaction that makes you want to return. the staff is top notch, the amenities welcoming, and overall they deliver above expectation. that is a wonderful thing to experience.

"Just OK, but staff & breakfast amazing"

3
03/07/2017

I have to say the staff was wonderful, and the room quiet and bed comfortabe, but we had one problem after the next and I've never before stayed in a hotel room that had absolutely no windows--except one to the hall with a view of ... the hall!? It seemed dark & creepy. Could use some remodeling/refeshing. It did have a coffeemaker & fridge, and the entrance & meeting rooms looked nice. Maybe the other rooms were better. However, the breakfast was amazingly good...everything you can imagine and more. And the staff wonderful and helpful. Just not sure I'd stay there again...at least not in the creepy room.

"Always Wonderful!"

5
29/06/2017

We brought our grandchildren up for our annual kid's outing to Ludington. We love staying at the Best Western...our room was clean with comfortable beds, adequate towels, and generous amenities. The only thing missing was a microwave but they have one in the main lobby so all was good. We enjoyed the pool and hot tub and had several picnics at their picnic/play area on grounds. We will definitely be back.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear 283marciad, Thank you for leaving such a great review! We are thrilled to hear that you enjoyed your stay again this year. Our playground area is a great addition that we have and very well used over the summer months. Thank you again and we look forward to welcoming you back next year! Warm Regards, Sarah Underwood Assistant Property Manager

"Comfortable Room"

4
28/06/2017

Check in and check out was smooth. The very young lady manning the desk at checkout asked all the correct questions and was very well trained. Room size was good, 2 queens. Heating/AC worked and the shower was warm. Breakfast area was large, spread out but selection of items was limited. They have done several remodels over the past 4 years and it shows. Pool table and ping pong ball table for you to spend with the family. Recommended.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Delmar M, Thank you for taking the time to let us know about your stay. We are thrilled to hear that you enjoyed your stay and all of our amenities. We have been working hard over the last few years to make a lot of improvements and we are pleased to to know it has been noticed. Thank you again for your stay! Kind Regards, Sarah Underwood Assistant Property Manager

"very clean facility"

5
28/06/2017

Very clean rooms. The only downfall is the elevators were not operational at the time of my stay. The breakfast is good and the staff is very friendly and helpful. Quick check in and out. Quiet hotel. Would recommend.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear E722EXangelam, Thank you for taking the time to let us know about your stay! We are happy to hear that you had such a great stay and enjoyed our amenities. We are in the final stages of our elevator installation and do hope to have it up and running with in the next month. Thank you again for your stay and we hope to welcome you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice Place to Rest"

4
27/06/2017

The room was very comfortable however this being a three floor facility there was no elevator which made carrying luggage up stairs a bother. The pool facilities were very nice. The free hot breakfast was not very hot in my opinion. The food choices were very good but the hot items were only luke warm at best.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear unclegut, Thank you for taking the time to let us know about your stay. Our elevator is in the process of being built and should be up and running in the next month or so. I am sorry to hear that breakfast food was not hot. We have spoke with our Breakfast Attendants and are having them check the hot items more frequently and making any necessary changes, if needed. Thank you again for your stay and we hope to welcome you back again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Quick Stay"

4
26/06/2017

Very professional staff, nice rooms, well taken care of,... Easy access to state park, fishing, nature, and downtown. Fishing is the best in the state (Free Style Charters - don't make a mistake with others)!

"Nice clean motel with good breakfast"

4
19/06/2017

The hotel is reasonably priced. The beds are quite comfortable and staff is professional. Breakfast is provided and has good selection and quality' I would recommend this hotel and have stayed here often.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear B3954XMjamese, Thank you for such a great review! We are thrilled to hear that you enjoyed our amenities and from the sounds of it had a great night's sleep! We are very fortunate to offer so many items every day on our breakfast bar. Thank you again for your stay and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Good place to stay"

4
17/06/2017

This hotel is clean and very neat. It offers a lot of amenities that most hotels don't. The staff is very cordial and friendly and willing to assist you if need be. The rooms were clean, but there was no microwave but there was a fridge. The room seems a little small, especially if you get 3 - 4 people coming in the room. The bathroom was neat but really small. I truly would not have an issue staying here again.

"Updated since my last visit"

4
16/06/2017

I've noticed some changes to this place since my last visit a few years ago. There used to be a pool slide which is no longer here. The breakfast area has some improvements. I really like the yogurt machine where you can add fresh fruit and other goodies to customize your yogurt creation. This is my favorite hotel in this area.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear flintjarvis, Thank you for such a nice review! We have been working hard to last couple of years to make a lot of improvements to our hotel. When we enclosed our pool area we did unfortunately had to remove our slide. We are very fortunate to be able to offer so many items on our breakfast every morning. Our Greek Yogurt machine and toppings bar are a huge hit! Thank you again for your stay and we hope to see you back soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Excellent Value"

4
15/06/2017

This hotel is very family friendly with and indoor pool and ping pong table. A decent selection of food options was provided for breakfast. If you want to sleep in I would recommend requesting a second floor room - NOTE: there is no elevator if you are traveling with a lot of luggage.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Terry B, Thank you for taking the time to let us know about your stay. We are excited to say we are in the final stages of our elevator installation and we should be up and running in the next month! Thank you again for your stay and we look forward to seeing you again soon! Warm Regards, Sarah Underwood Assistant Property Manager

"Great Place!"

5
11/06/2017

Clean, quiet, front desk people are friendly and helpful. Bed was comfy and towels were soft and fluffy. Plenty of pillows. Would stay there again if we are ever in the area. About 10 minutes from ferry

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Vicky L, Thank you for taking the time to let us know about your stay! We are very happy to hear that you enjoyed your stay. The Carferry to Wisconsin is such a great trip to take. Thank you again for your stay and we look forward to welcoming you back. Warm Regards, Sarah Underwood Assistant Property Manager

"Older Hotel, Small Touches Help it Out"

3
04/06/2017

This place is a little older, but, its got some nice touches. We had a room with a King bed. There was a flat screen TV, and a comfortable lounge chair in the room. Everything worked, the bed was comfortable. You can sense the hotels age on some of the walls and floors of the place, but, its got some nice touches in the bathroom, and throughout the hotel. We rode our Harleys up from Indiana on this trip and were able to park right outside the entrance to building on backside of building near the playground. This was really nice, because once inside we found that there was a security camera right inside the door, so our bikes were on camera the entire night. As stated above, there was an actual playground out back for the kids, and inside there is an indoor pool and hot tub, along with a pool table and ping pong table. The highway that this hotels sits on is the main drag into town, and there are several places to eat just down the road. We gave the Ponderosa a try, as we hadn't eaten in one of those in years.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Walby, Thank you for taking the time to let us know about your stay! We have been working hard to make a lot of improvements to the hotel which does include a brand new elevator, new vanity lights and new mirrors in the bathrooms. We are very fortunate to be so close to a lot of restaurants and stores. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"NO ELEVATOR"

4
01/06/2017

We were in Ludington to sail on the SS Badger, this place is very convenient for that purpose. The rooms were clean, quiet, and a decent size. The price was good, staff was great, area seems safe, pool and hot tub were very nice. Breakfast was ready on time, hot, and good... They have Nutella, and maraschino cherries... But, be aware (we were not), there is NO elevator.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Kat H, Thank you for taking the time to let us know about your stay! We are thrilled to hear that you enjoyed our amenities, including our great pool and hot tub. We are in the final stages of our elevator and hope to have it up and running in the next couple of weeks. Thank you again for your stay and we hope to welcome you back soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Nice and Clean"

5
30/05/2017

Room was nice and clean and quite just no elevator for large luggage and children had to use stairs. Breakfast was really good, close to downtown ludington. Would recommend staying here again. Pool and spa!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear amandabM3290AY, Thank you for taking the time to let us know about your stay. We are nearing the end of our elevator installation and hope to have it up and running in the next couple of weeks. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Best Hotel in Town"

5
20/05/2017

I really enjoyed my stay at the Best Western! The room was great and comfortable for my family. The breakfast was great with lots to choose from, both hot and cold items. Best hotel in town, clean rooms, and the best rates. Will be back again soon!

"Happy Customer "

5
19/05/2017

I came to Ludington this passed March for a long weekend. When ever I come to Ludington I know Best Western will never be disappointing. Alway clean, and the staff is so very accommodating to our every need.. Especially the Front Desk Staff, always pleasant, and there with a welcome smile which means so much after a long trip.. Very well managed. So I say Thank You!! Can't wait to come back ;)

"My stay"

5
19/05/2017

My stay at best Western was beyond exceptional. The hotel staff were very kind and helpful and go out of their way,above and beyond to guarantee a great stay. this is a great place for a family to stay with the kids with a perfect location close to everything. I will always stay at best Western in Ludington after this experience I had.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear john1273876, Thank you for such a great review! Your comments towards our staff are greatly appreciated! There is so much to do in Ludington and we are in a great location to everything. Thank you again and we hope to welcome you back again soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Fishing Trip"

5
18/05/2017

This location and room nice and clean and met the needs for this fishing trip lay over. The breakfast was ready early which is a plus for us to meet our connection. We will use this location again Thank you for your services.

"Weekend away"

5
15/05/2017

Whenever we travel to the Ludington/Manistee area we choose this Best Western. Always love the clean and great service we receive here. Great location and reasonable rates are always a plus. Close driving distance to the down town area and beach.

"One of the Best I've EVER Seen!"

5
29/04/2017

A friend and I needed a relaxing weekend away from city life. We decided to visit Ludington in March in the off season. We could have stayed anywhere, we chose Best Western, and WILL be back! We spent a lot of time in our room which was spacious and our beds were heavenly. There were a mix of firm and soft pillows on the bed which was nice. There was a refrigerator in the room and a microwave is available in the lobby. The pool and hot tub were great. Always clean and well stocked with towels. There was a nice arcade and 24 hour fitness center. The staff at this hotel was so welcoming and friendly. They ALWAYS stopped to acknowledge me in the halls and spend time giving dinner suggestions and such at the front desk. GREAT CUSTOMER SERVICE! As for Ludington, even in the off season we were able to find things to do when we wanted (movie theater, salons, restaurants, shopping) and we had a great time!

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Kimberley M, Thank you for leaving such a great review! We are thrilled to hear that you had a relaxing stay and enjoyed amenities. Your comments about our staff and greatly appreciated and we hope to be able to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice"

4
25/04/2017

We shared a King suite with my sister and her hubby! It had a King bedroom that connected to a standard 2 queen room. It was pretty Nice! They had a nice pool and hot tub area! They also serve breakfast. Like eggs, sausage, cereal, yogurt, bagels, toast, and juice The only issue was upon checkout they charged us 20 more than they told us upon check in. They did refund it when I brought it to her attention.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Jamie B- Thank you for taking the time to leave us such a great review! We are thrilled to hear that you had such an enjoyable stay with us and that you enjoyed our many amenities including our breakfast. We are very fortunate that we are able to have so many options for our guests. Thank you again for your stay and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"We WILL return another time"

5
25/04/2017

Overall the room, staff and property were very good. The pool area was well kept. The breakfast items were all delicious and hot/cold as expected. the pool water temperature was pleasant. The hot tub was hot enough. The only problem was that the elevator was not working and we had a room on the second floor. Which 5 years ago wouldn't have been an issue but we both have bad knees now. We do plan to return to this property at a future date for a longer stay to take in all the sights that the area offers

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Don H- Thank you for leaving such a wonderful review! Your comments towards or staff and amenities is greatly appreciated. Our elevator is in the final stages of completion right now and should be up and running in the next few weeks. Thank you for your stay and we look forward to seeing you soon. Kind Regards, Sarah Underwood Assistant Property Manager

"Great for kids"

4
17/04/2017

This is a great hotel for kids (as long as they're supervised that is.) There is of course a pool/hot tub but it also includes a playground outside, pool table and a small arcade room inside. The property is under construction but you can't fault a place for making improvements. The only real problem was there were a group of 5-7 children ages 3-12 running rampant thru the hotel unsupervised the entire time we were there. I think the management should have stepped in and told whomever was responsible for the children that they can't allow children that little swimming in the pool unsupervised as well as raiding the breakfast buffet area. I'm sure this was an isolated incident on a holiday weekend and I would definitely come back here again with my children but not as a couple looking to relax or solo.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear Brian S, Thank you for taking the time to let us know about your most recent stay. We are very excited that our construction and elevator installation is near completion. Hopefully we will be able to welcome you back once everything is completed. On behalf of our team, I do want to apologize for the disruption that occurred during your stay. We have brought up your concerns with all of our staff and have implemented some changes in an effect to prevent that situation from happening again. Thank you again and we hope to see you soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Overnight Getaway In Ludington"

5
16/04/2017

I made plans to revisit the Ludington area for the first time in years. Being a Rewards member, I was glad there was a Best Western hotel in the area. This hotel was a GREAT value in that it was VERY reasonably priced. The staff was friendly, the room was clean, the bed was comfortable & the breakfast was filling. The only downside was a lack of an elevator, but it wasn't that big of a deal since the building is only 2 stories.

Kati G, Manager at Best Western Lakewinds, responded to this review
Dear brianbZ9482UD, Thank you for taking the time to let us know about your stay. Your comments about our staff and amenities are greatly appreciated. We are actually in the final stages of installing an elevator right now! Thank you again for your stay and we hope to be able to welcome you back very soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Unsatisfied"

2
11/04/2017

Room was clean enough but bathroom door was warped and didn't shut well. No conditioner or lotion for guests. No guide on the tv. Room was next to 'construction' that went on until after 9 pm on a Friday night. Heating up my bagel in the dining area when they started to clear things out while I was standing there. Children (which I love) in the fitness room allowed to climb all over the equipment ruining our workout and putting them in harms way. We won't be back.

"Wonderful motel. "

5
10/04/2017

I plan to stay here next time we visit ludington again. The motel offers a pool, game room & an outdoor playground. We stayed on a Sunday night & they have an amazing rate for Sunday night. The room was recently remodeled & was very welcoming spacious & clean. The bed was the comfiest I have slept in. They are in process of updating hotel. I really enjoyed my stay.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Corey W, Thank you for taking the time to let us know about your stay. We are thrilled to hear that you enjoyed our amenities and that you had a relaxing stay. We are close to finishing our renovations and hope to welcome you back once we have everything completed. Warm Regards, Sarah Underwood Assistant Property Manager

"Restful"

4
03/03/2017

As always, we choose this Best Western in Ludington....it is quiet and clean and has everything we need. We are very pleased with some of their new decorating and construction....elevator, pool enclosure and nice roomy breakfast area.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Diane C, Thank you for taking the time to let us know about your stay! We are happy to hear that you had an enjoyable stay. We are working hard to complete our renovations and improvements that we have happening right now. Thank you again for your stay and we look forward to welcoming you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Stay en route to skiing"

4
23/02/2017

Hotel is really good and the staff was great. Unique layout and nice to be able to hang out in pool area or gathering area and be able to watch kids. Excellent breakfast for the value. I would highly recommend that if your in the area to stay at this Best Western.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear angieh839, Thank you for taking the time to let us know about your stay. We are thrilled to hear that you enjoyed our breakfast and pool area. We are very fortunate to be able to offer so many options every morning. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"I recommend this hotel"

5
18/02/2017

I love everything about this hotel even though they are updating and doing maintenance on some of the property it was excellent I enjoyed the hot tub and having access to the treadmill is great, and the atrium for breakfast and family area as well

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear toswt2sho, Thank you for taking the time to let us know about your stay. We are thrilled to hear that you enjoyed your stay and our amenities. We are working hard to complete our renovations and appreciate your patience during our process. Thank you again and we hope to welcome you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Beautiful!"

5
25/11/2016

My husband and I came to Ludington as a list minute weekend getaway with no hotel plans in place. I read the Trip Advisor reviews of the Best Western and booked a room. We weren't disappointed in anything! The lobby is beautiful, the desk clerk was helpful and friendly. We had a room with a king bed and everything was clean and comfortable. We also used the hot tub and pool, both were great! The hotel limits them to over age 18 during the 10-11pm hour, which is nice! We would definitely stay here again!

"Love this hotel"

5
18/11/2016

Stay at this hotel every time we head up to ludington. It never fails me. Hotel staff is nice the breakfast is awesome and the rooms are great. Off season rates are amazing and even during the summer the rates are manageable. The pool, hot tub, and pool table are my favorites. We brought the dog which is one of the reasons I love this hotel. It's dog friendly and there aren't breed restrictions, we took our pit bull and she was great. They have us a goodie bag for the dog at check in. We had room neighbors that we didn't even know about until we went to check out and saw them going to their rooms. Very quiet and the hot tub and pool are adult only from 10-11.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear April427, Thank you for leaving such a great review! We are thrilled that you were able to enjoy our many amenities. We understand that pets are family too and love being able to allow them at the hotel. Your loyalty means a lot to us and we hope to welcome you back again soon. Warm Regards and Happy Holidays, Sarah Underwood Assistant Property Manager

"A good property"

4
17/11/2016

We had a large group of people that the staff handled very well. They were pleasant and helpful. They suggested short nearby trips and places to eat. the rooms were large, well-appointed and clean. The breakfast and wi-fi were good.

"Love Lakewinds"

5
06/11/2016

This hotel is very well maintained. nice staff. Good location. Very safe feeling. We stay here whenever we are in the area. The amenities (pool, plaground, pool table, attraction info) all enhance the stay.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Diane N, Thank you for taking the time to leave such a nice review! We are thrilled to hear that you enjoyed our hotel and amenities. Your loyalty means a lot to us and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice hotel while passing thru"

5
30/10/2016

Nice room, clean, comfortable bed, nice pool area and nice breakfast buffet. We would stay here again. Friendly staff. Easy checkin and out. good parking. We didn't have children but there is an outdoor playground for them.

"Great Weekend"

4
25/10/2016

Stayed for 2 nights, great rates, great upgrades and still working on things. It's only going to continue to get better! Breakfast selections were good. Nice that they have built a wall with lots of glass separating the breakfast area from the pool.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Mike F, Thank you for taking the time to leave us a review. We are thrilled you enjoyed your stay and our property. Thank you again and we hope to welcome you back again in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Lighthouse & Cycle Tour"

3
25/10/2016

Several interesting lighthouses in the immediate area as well as farther afield. Longest paved bicycle path (22 miles) in Michigan only 30 mins away. Hotel was well located, on a busy road but quiet in spite of it. Good parking, helpful, friendly reception staff. Arranged for safe storage of our bikes when not in use, to prevent theft or damage from the elements. Breakfast was typical but the attendant was friendly and helpful. Smooth checkin/checkout. Good wifi connection. Pool quite shallow but decent temp and size.

"Breakfast buffet is a winner!"

5
22/10/2016

Delicious breakfast buffet with a wide variety of hot and cold items; pool and hot tub were wonderful, well maintained. Very comfortable bed. Outdoor playground and deck for reading under the trees was a real nice surprise!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear 303cassie, Thank you for taking the time to leave feedback about your recent stay. We are very blessed to be able to offer such a wide variety at breakfast to please all of our guests. Your comments towards our property are greatly appreciated and we look forward to welcoming you back in the near future! Warm Regards, Sarah Underwood Assistant Property Manager

"Clean, Family-friendly and convenient"

4
21/10/2016

We were impressed by the Lakewinds on several counts. It was remarkably clean and comfortable. There's an impressive indoor pool and hot tub. Breakfast was varied and comfortable(no rush to find a seat because its overcrowded)plenty of seating! Outside, there's a playground for the little ones and picnic tables for anyone who wants to eat or drink in the fresh air. Staff was helpful with food suggestions. It's just a short ride into Ludington proper for great sunset views of Lake Michigan.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear crafty184, Thank you for taking the time to let us know about your stay. We are thrilled to hear that you were able to enjoy your stay and were happy with your accommodations. Your comments towards our staff and property are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Pretty good hotel"

4
21/10/2016

This hotel was clean. We swam in the pool and it was a little cool but not too bad. Breakfast was good and had alot of choices. It was close to town so that was nice. We only stayed one night but would go back again.

"Not safe to leave anything valuable in room because chance to steal it"

1
20/10/2016

I have stayed in Best Western lakewinds more than two weeks which my company arranged that .During my stay ; Something was wrong with my shower and asked the front desk girl to fix problem next day while I am at work . When I got back from my job to my room; I noticed my Yeti coffee cup is missing and it wasn't in my room and it seemed like somebody stole it ; I went and talked with front desk people and manager and I informed them to sort it out ; but I got no respond from them and what I got fro Manager " sarah " we can't do anything about it which is sad and not pleasant respond I got from them ; Best western in Ludington,MI is not safe to leave anything valuable in ur room because; there is chance to steal it by people who works here .

"Great stay, clean rooms good breakfast and good customer service. Stephanie helpful."

5
16/10/2016

We usually stay at Best Western's. Always satisfied with everything for the most part. We loved the whirlpool room. It was roomy and we like the whirlpool after a long day driving. We are always happy with the rooms and breakfast.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear michaelpT1041ZI, Thank you for taking the time to let us know about your recent stay. We are happy to hear that you enjoyed our breakfast. We are very blessed to be able to offer so much variety and options every morning. Thank you again and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Continued quality"

5
14/10/2016

I once again stayed at Best Western. The front desk was friendly and helpful. The room was clean and all amenities in working condition. There is a breakfast bar, swimming pool, workout room although I didn't really utilize them this visit. On past visits these things have been of good quality. I would continue to recommend this hotel for business travel or for families.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Daniel B, Thank you for taking the time to let us know about your stays with us. We are pleased to hear that you were able to enjoy your stay and the amenities that we offer. Hopefully on your next stay you will be able to enjoy our pool or fitness center. Thank you again and we look forward to welcoming you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Generally Well Maintained And Comfortable"

4
12/10/2016

Facility was generally clean and well kept. Great pool and Jacuzzi. Very good continental breakfasts. Good internet. Comfortable beds with lots of pillows. All in all a very satisfying stay. The only negatives found were in the fitness area. There were no wipes available to wipe down the machines before use. And all of the machines were in some way broken, or had issues preventing adjustment and or monitoring the users progress. Staff members were pleasant and helpful.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Manuel M, Thank you for letting us know about your stay. We are happy to hear that you enjoyed your stay and our amenities. I will have our Maintenance Department look over the machine's in the fitness center and make any repairs necessary. We will also take your suggestions about the wipes into consideration. Thank you again for your stay and we hope to welcome you back again. Warm Regards, Sarah Underwood Assistant Property Manager

"Deer!"

4
07/10/2016

I stayed at those cozy hotel for two weeks. Clean rooms, the gym needed some new equipment, but it's probably not a priority seeing how most people are adverse when it comes to staying in shape. The breakfast was mediocre, but that's to be expected when it's free. The WiFi reminded me of the old days of slow dial up Internet. The town might be small, but there are plenty of neat things to do since it's right in the lake. There are some good Restaurants and some neat bars from what I was told. I never went to the bars though, much to my chagrin. Also, be careful while driving on the roads around there. They have an out of control deer population. Anyways, give this town and hotel a try. The staff was friendly and helpful as well. That's all for now. Have a good un'.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Zachery D, Thank you for taking the time to let us know about your stay. Ludington is a great little town with a ton of little shops and restaurants to visit. We are glad to hear that you enjoyed your stay and our amenities. Thank you again for the review and we hope to welcome you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Good Value for the Money"

4
06/10/2016

Very pleasant stay. Clean, comfortable, and quiet room. Unfortunately, forgot my swimsuit so wasn't able to take advantage of the pool and spa, but did look very nice. Breakfast had numerous selections to satisfy most requests. My only ding would be on the bed ... it was kinda lumpy (soft). Just my preference liking a more firm mattress, but other than that, very nice.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear 276andreaq, Thank you for taking the time to leave feedback about your stay. We are pleased to hear that you enjoyed our breakfast. We pride ourselves on being able to offer such an extensive breakfast selection. Thank you again for the stay and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"More than what we expected"

5
06/10/2016

We have stayed at Best Westerns before and all have been nice, but this one had a very friendly and attentive staff, clean and comfortable rooms, a better than good breakfast, nice pool and good location. They did a good job updating and making an existing building work.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Karen K, Thank you for taking the time to let us know about your stay. We are very pleased to hear that you enjoyed your stay and our amenities. We have been working hard to keep our building updated. We are also in the process of installing an elevator. Your comments towards our staff are greatly appreciated and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Passing through Ludington"

3
04/10/2016

Outside and inside appearance modern and well kept. Rooms and accommodations average. Staff friendly and helpful. Overall experience good but on a very busy highway. Did have a nice breakfast. Recreation includes ping-pong table and pool table.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Larry K, Thank you for taking the time to let us know about your stay. We are very pleased to hear that you enjoyed our many amenities. We are very fortunate to be able to offer such an extensive breakfast that does include a Build your own Waffle station and a Build your own breakfast sandwich station. Your comments are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice Stay"

5
27/09/2016

Three years ago we stayed at Best Western Lakewinds when we came to Ludington for a 90th birthday party. We were happy with our visit then, so made reservations again, this time for her Memorial Service. The room was very comfortable and I immediately noticed a very fresh smell. It was quiet and clean. The staff was friendly and helpful. At our late check-in we were offered a snack and a bottle of water. The room had a refrigerator, TV and Wifi. The free breakfast buffet was adequate. It was typical of the breakfast that most hotels serve. Would definitely stay there again.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear carpentermb, Thank you for leaving such a great review. We are very pleased to hear that you enjoyed our many amenities. Your loyalty and comments towards our staff mean a lot to us and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Great Place to Stay if You are taking an early ferry"

4
21/09/2016

Great location, minutes from the ferry landing, convenient, clean, quiet, nice breakfast buffet too! The staff was friendly and it was a no hassle place to stay for a night. Visit the dunes while you are in town.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear itraveleverywhere, Thank you for such a great review! We are pleased to hear that you enjoyed your stay and our many amenities. The dunes are great to see while you are in town. Thank you again for your stay and we hope to welcome you back next year! Warm Regards, Sarah Underwood Assistant Property Manager

"OK stay"

3
21/09/2016

The room was clean but there was a strange smell to it. I thought that it smelled a bit musty -- my husband stated that he thought it was a stale cigarette smell. ALL ROOMS are supposed to be non-smoking. The breakfast was pretty typical for a chain hotel lobby breakfast. The staff was friendly.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear LeeRides, Thank you for taking the time to leave us feedback on your stay. Yes we are a full non smoking hotel. Unfortunately, we still encounter some guests that do not abide by that law and our Housekeeping staff does their best to take care of the smells in the room. Your comments towards our staff our greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Adequate but hot a hot spot on our trip"

3
21/09/2016

Following our trip across Lake Michigan on the Badger ferry: There are a number of hotels within 2 mile of the ferry dock, but nothing that looked close. We pre-booked at the Best Western Lake Wind, which is 2.5 miles from the Badger dock. The hotel is nice and directly across from the fairgrounds. There is a large indoor pool. The breakfast was SO SO – as it was in this enormous room environment next to the pool thus not real inclusive to a happy feeling (big, cold feeling and hollow). Note = The once upon-a-time water slide into the pool is now gone. Giving this a 3 hinge rating (scale of 1-5).

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Tommy599, Thank you for taking the time to leave feedback about your stay. All of our staff miss having the slide but are happy we were still able to keep our indoor pool and hot tub. Thank you again for your review and we hope to be able to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Birthday Getaway Weekend"

4
16/09/2016

I took my daughters and friends to this hotel for my daughter's birthday getaway. I was very pleased with the hotel. The staff were friendly and knowledgeable about area activities. Breakfast was amazing and the breakfast staff went out of their way to make sure we were taken care of. I would definitely stay here again.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Theresa G, Thank you for leaving such a great review. We are thrilled to hear that your daughter enjoyed her birthday! Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"On the strip leading to town, easy trip to ferry"

4
16/09/2016

Quiet and easy access to the town of Ludington and the ferry. Hotel is right across the street from the fairgrounds. Clean rooms, nice beds, roomy breakfast area. Quick trip to downtown and the lovely waterfront parks- great for walking and sitting and ice cream at House of Flavors dairy.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Anne D, Thank you for leaving feedback on your recent stay with us. We are happy to hear that you enjoyed your stay and our amenities. Ludington has a great downtown area with many local shops and businesses to visit. Thank you again for your stay and we look forward to welcoming you back. Warm Regards, Sarah Underwood Assistant Property Manager

"Great breakfast"

4
02/09/2016

The free breakfast was great. The location was pretty good, just a few minutes to downtown Ludington. The bathroom was not the greatest, but the rest of the room was average. Front desk was nice and helpful.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Jeff W, Thank you for such a great review! We are thrilled to hear that you enjoyed our breakfast. We are very fortunate to be able to offer so many options. Your comments towards are staff are greatly appreciated and we hope to be able to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Room not new"

2
31/08/2016

I saw other reviews saying that the rooms were new, but the room I got was not new. The people in the room above us made a lot of noise. I don't know if it was so loud because of them, or because of the sound quality of the room.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Tim B, Thank you for taking the time to let us know about your stay. All of our rooms have gotten new furniture, curtains and carpet during our last remodel. I am sorry for the inconvenience you experienced during your stay. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"A very good hotel"

5
30/08/2016

On august 29 this year we stayed at the Best Western Lakewinds. We had a very nice time there. The room was spacious, modern and well equiped. We enjoyed the swimming pool and in the morning we got a delicious breakfast. About the staff we can only say that they were very friendly and helpfull.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Dirk P, Thank you for leaving such a great review. We are thrilled to hear that you and your family enjoyed our many amenities. Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Children's play equip on premises."

4
29/08/2016

Very good for families. Clean and well managed. Indoor hallways. If you don't want to carry your luggage upstairs, ask for a room on the first floor. No elevator. Many rooms have a window looking onto a hallway rather than outside. Very good breakfast with four waffle irons, scrambled eggs, biscuits, sausage patties, cold cereals, juice, etc. located on the Main Street going through town. Wonderful soft sandy beach at the end of the street at a state park.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear MarthaIllinois, Thank you for leaving such a nice review. We are thrilled that you enjoyed our amenities, especially our breakfast! We are very fortunate that we are able to offer such a great breakfast that includes so many different items. Thank you again for your stay and we hope to welcome you back in the near future! Kind Regards, Sarah Underwood Assistant Property Manager

"It gets the job done!"

4
29/08/2016

This Best Western is a decent hotel with a good location only a couple miles from the beach. All of the staff was very polite and I have zero complaints about my stay. I give this a 4/5 because it was a little pricey but it's about on par with other hotels in the area. The beds were decent and the decor in the room wasn't trendy or anything but it was nice and up to date for the most part. The absolute best part of the room was that it was clean! Outdated decor never bothers me but I am a stickler when it comes to cleanliness and it met all of my expectations. Being able to park pretty close to our room was also a plus. Also there was no microwave in the room which I did not care about but I do believe there was one in the breakfast area. I heard a few people complaining about the lack of an elevator but if an elevator is required for you or any of your company it is your responsibility to check and make sure that the hotel has one. Don't get mad at the hotel because you didn't properly research it. I would certainly stay here again if I was in the area!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear bigbird94, Thank you for taking the time to leave feedback on your recent stay. We are thrilled to hear that you enjoyed your stay with us and our amenities. Thank you again for your stay and we hope to welcome you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"AC not working no elevator "

2
24/08/2016

We stayed on the 2nd floor. There was not an elevator, despite the hotel actually having 3 floors. Also the AC in the hallway was not working and the AC in our room did not work properly either. The weather was very hot and humid. The pillows were like miniature pillows, not full sized ones. It was very overpriced for a Best Western. I let the front desk know that my husband had MS and heat was an issue for him so they brought us a floor fan that we got to plug in and listen to for 150+ for the night for a double queen bed room. We typically stay in a king suite wherever we go but that was double the price here compared to most places. FYI I am from MI and this is a beautiful city to visit. Not sure what's going on with the hotels but they will be their own demise because Michigan has plenty of beautiful places to visit and the boat ride to WI I'm sure is nice but so is a drive over the Mackinac and along US2.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Mandy G, Thank you for providing feedback on your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Warm Regards, Sarah Underwood Assistant Property Manager

"All I wanted was a wake up call"

1
23/08/2016

I have stayed at Hilton resorts and the costs were less then yours and the service at this Best Western Lakewinds was terrible. All I wanted was a wake up call and never got one and almost miss the SS Badger that morning.

"A comfortable stay"

4
23/08/2016

My husband and I had a triathlon in Ludington and stayed one night at the Best Western Lakewinds. The room was comfortable, clean and relatively quiet. Service was very good; they were kind enough to allow late check-out so we'd have time to shower and pack after the race. We didn't spend much time on the hotel property and it was a quick stay, but I think we'd stay here agin.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Bethany P, Thank you for leaving feedback on your recent stay with us. I am pleased to hear we were able to accommodate your request for late check out. Thank you for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Excellent"

5
23/08/2016

The staff is very professional, hotel is clean, rooms great. I stayed 4 nights, breakfast is really good. Nice hot breakfast. The location is great. Easy to get into. Plenty of handicapped parking. the hotel is clean, updated, smells good. I enjoy staying at this hotel.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Carrie W, Thank you for leaving such a great review! We are thrilled to hear that you enjoyed our many amenities. Your comments towards our staff and property are greatly appreciated and we look forward to welcoming you back next time you are in Ludington. Kind Regards, Sarah Underwood Assistant Property Manager

"Not so good!"

3
22/08/2016

First off, how is it even legal to have a three story hotel with no elevator in 2016? Seriously? This information should be in large print when you book with them. I have a disable daughter, and we were put on the second floor. When we figured out there was no elevator, the front desk could not accommodate our booked room (king suite) on the main floor. Now if you own a motel that doesn't have an elevator wouldn't you keep several rooms for disable people? Unreal! Room was okay, needs updating. Quiet enough, but not worth having to carry our daughter up and down the stairs along with all of our luggage. We would never go back.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear shwebs, Thank you for providing feedback about your stay with us. When our hotel was first build, we were a single story motel that didn't require an elevator. We are hoping to have one in place by next year. We do have all of our handicap rooms on the ground floor for that main reason also. I am very sorry we were not able to accommodate you with a ground floor room. Warm Regards, Sarah Underwood Assistant Property Manager

"Michigan vacation"

5
21/08/2016

Hotel was in great location for our trip up the western Michigan lake shore on our way to Mackinac Island. The hotel was very clean and offered a great breakfast with a good selection of food items. The staff kept the area well stocked and very clean. The hotel was located close to the Ludington city beach and only 30 minutes from Silver Lake state park dune rides.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear F4863UZroberth, Thank you for leaving such a great review! We are thrilled to hear that you enjoyed our amenities. Our breakfast ladies are amazing and work very hard at keeping all of our guests happy. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Nice start to a couple days away"

4
19/08/2016

Very nice if a bit over priced but since it's a "resort - vaca" area I'm not too surprised. Upgraded to Jacuzzi room because they needed the room originally booked to us. Nice but we didn't use. Room clean, broken bath light quickly fixed. Staff friendly and helpful.

"Excellent Property!"

5
18/08/2016

We stayed at the Best Western Lakewinds for a couple's vacation and was really happy with the experience. We got upgraded to the apartment, which included a kitchen and bedroom. We didn't use the kitchen, other than the fridge but it was fully stocked. The rooms were clean and updated. Sleeping there was easy and it was quiet. The staff was great and the breakfast had the waffle irons that were clean and fully stocked. Coffee was good! We would stay here again!

"Awsome Hotel"

5
17/08/2016

We had a great stay here. The room was very clean and spacious. The Staff was very friendly and helpful each time we talked with them. Our daughter loved the pool area and had lots of fun. The Continental breakfast was a great selection. I recommend this Hotel for your stay. Very awesome Hotel for the value.

"ludington"

4
15/08/2016

rooms were clean, staff friendly, nice breakfast options We booked a king bed in one room and double for the other room. We were given two double rooms. We were right off registration and didn't really explore hotel, just an overnight on our way up Michigan's West coast.

"Great staff & location-pet rooms dark"

4
15/08/2016

Overall a great stay, but the pet rooms were dark and dingy. Did help us sleep in in the morning with no light coming in. Hotel staff were courteous and helpful. Nice field out in the back for walking the dog. Minutes from the beach and the beautiful city of Ludington!

"Average best western"

3
14/08/2016

Easy to find and park and very welcome reception. However first issue is there are no elevators. Carry everything upstairs. Not good. Nice pool and normal rooms. Would recommend rooms at rear as could get noisy if off lobby. Small child's playground but on this occasion lots of dog mess. Drab decor but clean.

"Not recommend this hotel for any disabled folks"

2
12/08/2016

I have MS and I purposely booked an accessible suite for a week-long stay for my family and I. In this case I didn't get to experience this ease with this room or the hotel. I should have realized this when we entered the room and my wife started crying. The room was very dark, dirty, and smelled like dog. My wheelchair wouldn't fit next to the bed and the frontdesk gave me a hard time about moving the bed. I ended up moving the bed but they would no longer clean by my bed area. The bathroom/walk-in shower was slippery and amenities were dated, worst part was the toilet wasn't even to ADA height. The doors throughout the hotel were heavy for me to open and breakfast area was too congested for me to maneuver around. While it would be fine for other families it wasn't for us, we ended up leaving mid week as it was so bad for us and ended up down the road. I would not recommend this hotel for any disabled folks, there are better choices out there.

"Not as good as last year"

4
12/08/2016

Last year, we stayed at this hotel and it was an AMAZING experience! This year, our stay was a bit disappointing. We were on the 1st floor and the people above us were extremely loud. And our room had a musty smell so we had to keep our air conditioning cranked in order to stand it. The staff were very friendly and we would consider staying there again but I'd need to make sure we were on the 2nd floor.

"Very clean and comfortable"

5
09/08/2016

This hotel was extremely clean and comfortable. The beds were very nice. It has a really nice playground for kids and picnic table area outside. The breakfast was good- above average for a hotel breakfast. The location was right on the main drag- about 10 min from the ferry. I would stay here again.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Angela S, Thank you for leaving feedback on your recent stay with us. We are happy to hear that you and family enjoyed our amenities especially the playground and breakfast. Your loyalty means a lot to us and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Renovations make a big difference"

3
08/08/2016

We've stayed at the Best Western Lakewinds for a weekend every summer, for the last 5 years. In the last 2 years, they've invested a lot of money into the rooms and common spaces. The hotel is old, but they've done a great job at making it feel more modern and fresh. On this trip, after one night, we had an issue with our room. The staff was extremely nice and understanding, and immediately switched us to another room. We found the staff to be very accommodating and pleasant at every turn. I would continue to recommend this hotel for families visiting Ludington. Book early as the area fills up, and prices rise throughout the summer.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear tagretchen, Thank you for taking the time to leave feedback on your recent stay with us. Your comments towards our staff and property are greatly appreciated! We are continuously working on keeping the renovations and hotel up to date. Your loyalty means a lot to us and we hope to welcome you back next year. Kind Regards, Sarah Underwood Assistant Property Manager

"Great family hotel"

4
06/08/2016

Our family booked four rooms and stayed five days. Our children and grandchildren loved all the amenities, playground, game room, fitness area, pool, hot tub, pool and ping pong tables. They also enjoyed the vibrating recliner in the lobby and rocking chairs in the front of the hotel. Great family hotel.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear 53647Ddennisd, Thank you for leaving such a great review! We are thrilled that you and your family we able to enjoy our many amenities. Our massage chair in the lobby is loved by everyone! Thank you for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"No Elevator"

4
04/08/2016

Again, we had a hotel on this trip without an elevator. Just be aware of that when considering this hotel. There were several doors that were available for entrance to different parts of the hotel. We drove to the back of the hotel for our closest entrance to the room. I have good sense of direction, but when leaving the room for the lobby, I was confused somewhat. So someone with poor sense of direction might have more difficulty. The breakfast area was fairly large, and the food was adequate to start the day. Our room was clean and comfortable. All of the staff were friendly and accommodating. Overall, this was a nice stay at this BW.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear DaleSwansea_IL, Thank you for taking the time to leave feedback on your recent stay with us. We are sorry for any inconvenience you experienced during you stay due to no elevator. Your comments towards our staff our greatly appreciated and we do hope to be able to welcome you back in the near future. Thank you again. Warm Regards, Sarah Underwood Assistant Property Manager

"Lovely spot, short drive to shore"

5
02/08/2016

Had a wonderful stay here! Clean, friendly, had everything we needed, including free WIFI and a fabulous breakfast buffet in the morning. My niece loved the indoor pool. The location is a little removed from the heart of town, but a super easy 5-10 minute drive to everything (including the S.S. Badger) and a much more affordable rate than other hotels we checked. I would happily stay here again. Highly recommended!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Rachel J, Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed our breakfast and pool. We pride ourselves on being able to offer such a wide variety of breakfast items including a build your own waffle station and a build your own breakfast sandwich station. Thank you again for such a great review and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Loud at night"

3
01/08/2016

People in the lobby extremely loud at 11pm at night when others trying to sleep. Called the front desk 3 times until they did something about it, after saying I was going to call Law Enforcement. Took front desk a long time to answer the phone.

"Good Points and Not so Good Points"

4
31/07/2016

I'd first like to say that the plumbing that was in the hotel room was amazing - I challenged it, but it didn't get backed up - and on this premise alone, I rank it at five out of five - why only four out of five though? Staff: I only had interactions with the front desk on 2 occasions. One to check in - which was great. They showed me a map of here I was and how to get to my room and let me look at it as long as I needed to. The second time i'll save for my room review. Breakfast: The breakfast area is built to handle a large amount of people in a reasonable amount of time - not just sitting area, but also waffle makers (4 when I was there (7/29/2016)) and 3 hot plate containers (had sausage, eggs (one day was folded egg and cheddar cheese - another day was scrambled egg), and bacon. I'm sure there'd be other things, but not for my very short stay.) Had cereal stuffs and yogurt and fruit and bagels and bread and such. If you had to wait, it wouldn't be for long. Gripes? Not really - just noticed one of the waffle irons wasn't greased up like it should be and there was nothing around to spray or wipe it down with to assist in the waffle removal - but hey, 3 out of 4 still ain't bad! Room: Very standard room. I had a 2 queen room. A/C was on when I got in and worked great for my stay. I put a Do Not DIsturb on my door, so I can't tell you how they clean/refresh the rooms. Hand soap / bath soap / conditioner-shampoo mixed bottle - and that was pretty much it for the bathroom items. I'm sure if you needed something else though, the front desk might have it. Smoke Alarm: Since when does a smoke alarm get it's own section? Well, mine was placed on the ceiling in the center of the bedroom portion - and it actually went off while I was there. Took me a while to find it to see if I could fan some fresh air to it so it'd go off. It was on for roughly a minute before it went off. The front desk called and wanted to make sure everything was ok. I said yes - but didn't understand why it went off. They said it'd be because someone lit a candle in the room - or was smoking in the room. I told them that I hadn't lit a candle, nor did i have one - and I most certainly wasn't smoking because I'm not even a smoker. She said not to worry about it and it should be ok. Does this happen frequently? Don't know - but I looked for why it could've happened - and the air conditioner is pointed in the direction of the smoke alarm. . . and I was on the side of the hotel where people were standing outside smoking... so, I'm thinking that the smell got sucked in and it was blown to the smoke alarm and that's what set it off. Moral of the story - ask for a odd numbered room. Why? Because odd numbered rooms are on the side of the building where no one parks/goes/stands/smokes - and this shouldn't be an issue. Shower water was soft - on a scale of 1 to 10, with one being ACK! My back is being attacked by daggers - to ten being Ahhhhh... i'm being pelted with cotton candy, I'd give it a 8. Water was hot but could control it to a desirable temperature. Shower pressure left a little bit to be desired, but it did the job. Floor plan: I'll be the first to admit that I'm not good at directions - but that's what Siri is for. . . but Siri doesn't do the inside of hotels yet. ha ha. My room was 228. The nice staff told me where I should park and what entrance to use and what stairs to use - it's just after I parked and hoofed up the stairs, I was lost... I walked around the entire second floor until I found that my room was actually just around the corner from the stairs! Probably bad on my part due to not taking the time to read the signs, but wanting to figure it out myself - thinking that since i was seeing odd numbered rooms, that I'd see even numbered rooms soon... but only later to realize that odd numbered rooms were on the one side, and even numbered rooms were on the parking lot side. My bad! But when I got out of my room, trying to find the stairs to go to the lobby was a lost cause on me - I just had to go out where I came in and walk outside to the front door to get to the breakfast area reliably. If I were better with directions or thought to use the map on the back of my rooms door, i might have been better Overall score was based on - this is just a room - and that's all I needed - and it met my needs. . . other than the smoke alarm going off (design of hotel, no fault of staff) and the hotel being so large that it was difficult finding my way around - it was ok! Price was to be expected since it was vacation season (July). Location was right beside a Chinese Buffet so that was awesome! Lots of restaurant chains nearby that could be walked too. like 10 minutes away by foot (I think) to the beach and the beachside downtown! . . . and my most important point - it wasn't a "Turbo" toilet, but it was pretty close!

"A decent place to stay before or after ..."

4
31/07/2016

... crossing Lake Michigan on the SS Badger. Handicap parking spaces are well-located. The room was close to that parking as requested, and was clean and in good condition. The breakfast was about average for this class motel.

"Why go anywhere else"

5
30/07/2016

The best of the best. This is the only hotel I would consider staying at, when it's available. The breakfast alone seals the deal. Other places offer coffee and donuts. Not here. Here you choose from pancakes, waffles, eggs, biscuits and gravy, plus sausage patties. Of course, a wide range of juices.

"Not worth the price!"

2
29/07/2016

Where do I start, the faucet on the sink didn't work properly,there was no cold water as it was turned off to stop the leaking. The air conditioner was making a rattling noise and was leaking water all over the carpet causing the room to have a musty smell. There were other minor maintenance problems with the room that could use attention as well. The price for this room was double what it was worth. On a good note the staff I delt with was friendly and courteous.

"Summer vacation"

3
29/07/2016

Hotel room was nice, property in nice condition, staff very friendly, but internet service was horrible. For $150 per night, expectations of a good internet don't seem unreasonable. Have been told internet service in Ludington is not very good, but this should be disclosed prior to booking a room.

"Need to do better"

3
29/07/2016

This hotel needs to do better. Thin walls make it hard to rest. Bathroom fan was loud and didn't work. Air conditioner worked but needed service and was very loud. -- The only thing first class was the price. --- Will not return.

"Pleasantly Satisfied"

4
24/07/2016

My family stayed at the Best Western in Ludington, Michigan. The hotel offers a lot for families. The rooms are nice and the staff are friendly. We spent time at the indoor pool and had fun using the pool table. Lots of area for families to hang out in. I also took advantage of the exercise room. Well equipped with different machines and weights. I would recommend this hotel to my friends and other family members. Bring along your four-legged family members and you will truly enjoy your stay.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Jill V, Thank you for such a great review! We are thrilled to hear that you and your family enjoyed your stay. The comments towards our staff and property are greatly appreciated. Thank you again and we hope to see you again soon. Kind Regards, Sarah Underwood Assistant Property Manager

"Another competent Best Western property"

4
22/07/2016

I've stayed at a number of Best Westerns recently and for the most part I've been pleased. This one is like many of the others. The place is clean, and comfortable. The breakfast is good. The staff friendly and helpful. The rate at this property was a bit higher than other similar Best Westerns, but it seems to be inline with the other properties in the area. Like many of their properties this one is nothing special - but it is a fine place to stay. The one complaint I have is about the availability of electrical outlets in the room. I found the number of outlets, and their placement to be inadequate and inconvenient for the 21st century.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Ben S, Thank you for providing feedback on your recent stay. Your comments towards our staff and property are greatly appreciated. By telling us what you liked about your stay and where we can improve, you are helping us provide a superior experience for our future guests. Thank you again and we look forward to welcoming you back. Warm Regards, Sarah Underwood Assistant Property Manager

"A nice, clean place to stay"

4
22/07/2016

The pool and hot tub were very nice. The breakfast was good. My only complaint about our room- no outside windows. You had to have the lights on or it was too dark, and we had to set an alarm to get up since it was so dark, we could have slept all day!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear judy12550, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that you enjoyed our many amenities. Thank you again and we hope to welcome you back in the near future! Kind Regards, Sarah Underwood Assistant Property Manager

"Very family friendly!"

5
20/07/2016

Our room was clean and comfortable. We enjoyed the free breakfast and family extras. With 2 little kids the playground is a very nice touch. The pool area seemed clean and the hot tub worked fine. The ping pong and game room were also a nice touch. My only complaint is the wifi was slow and that was difficult for my husband who had to do some work on his lap top.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Sarah A, Thank you for taking the time to leave a review. We are happy to hear that you and your family were happy with your accommodations. Your comments towards our property are greatly appreciated and we look forward to welcoming you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Family Hotel - Gets the Job Done"

5
19/07/2016

We needed a family type hotel for a recent weekend fishing trip to Ludington. Very few, if any of the properties in town had larger rooms to accommodate two adults and two bigger kids. We booked the Best Western as they indicated they did. They were correct. Our room had a master bedroom with a King Bed and another room with two Queen beds which fit the bill perfectly! One bathroom. but the sleeping arrangements were exactly what we were looking for... allowing both boys to sleep in their own space. Both rooms had their own tv's. One bathroom. Be cautious when showering... showers could use a mat inside the shower so you don't slip! The room had a microwave and refrigerator in it which was perfect for sodas, waters and leftovers from various meals we ate in town. If you have younger children there's a small playground on the property. There were also an indoor pool with hot tub, a pool table, ping pong table and small game room. Breakfast was a bit above the typical continental breakfast with expanded offerings. They even offered us a few things to take out fishing if we were going to miss breakfast (juice, fruit and granola bar). We didn't take advantage of that but it was available for just calling down to the desk in advance. All in all, a very decent family stay. Word of warning about traveling to Western Michigan during the summer tourist season: expect to pay in the $250/night range at most hotels in the area. It's a very nice place to go for vacations and folks there know it! lol

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear DWDRAZ, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that we could provide you with a relaxing stay and that you were able to our wonderful breakfast and amenities. Thank you again and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"You can find better for the price."

3
18/07/2016

First off they tried to put us on the second floor when we specifically asked for a second floor room. I had booked this reservation 3 months in advance. My husband and I both have bad knees and a bad back. That is why we requested the first floor. This place has NO elevator so we would've had to lug all of our stuff up a whole flight of stairs. The two girls at the check-in desk were extremely rude and basically told us they'd haul our luggage for us. That was not the point. The point was we were promised a first floor room. Not to mention there was so much noise at this place my husband and I couldn't sleep. Most of the night there were kids running up and down the halls on the first floor literally pounding on the floor. None of the staff told them to be quiet. This was way after 11 p.m. too. I will probably never stay here again as there was no elevator for handicapped people, the staff was snotty and there was way too much noise. I thought the price was outrageous for what we got too. We could've stayed somewhere cheaper and had a better nights' sleep. The beds, however, were extremely comfortable and the breakfast was very good. There was a lot of variety.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear BargainHunter623, Thank you for taking the time to let us know how your stay was. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We pride ourselves on our staff providing exceptional customer service and I am very sorry that was not portrayed during your stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Thank you again and we hope to be able to welcome you back soon. Kind Regards, Sarah Underwood Assistant Property Manager

"Not MY Favorite – But It'll Do."

3
14/07/2016

I booked the Best Western Lakewinds because I love myself some Trip Advisor. And you know…they ranked in #1 for Ludington area hotels overall. But I'm just finding myself kind of unimpressed with this particular branch. There was nothing innately WRONG with it, it was an entirely decent hotel – but it wasn't worth the #1 spot in my opinion either OR the hefty price-tag. Rooms were clean – but clearly in need of some general building maintenance TLC. Although excited about the playground from my TA reviews, I quickly realized that there were a ton of strange people loitering outside BY the playground – doing nothing except what appeared to be sucking off the wi-fi – so yeah, no playground for my kids. The pool was small – with a really strange flooring that gave me the willies since there's NO WAY they could keep that pitted tile clean and the hot tub was broken. (It was still hot, but no jets.) But enough complaining… Here are some things that I could get on board with: Our room was RIGHT off of the common area, and still, relatively quiet. In the end, I actually liked the proximity to things like the breakfast area in the morning. (More on this later.) I liked the pass-keys for the room (no inserting your key card, you just wave it in front of your door). On a personal note, I always appreciate hotel rooms that give you a separate area for washing hands/getting ready that are NOT in the same room as the toilet – with two small children, this is pretty much a necessity for me ever getting anything done to my OWN self. This Best Western provides that. And then there was the breakfast, which was awesome. Giant Belgian waffles, scrambled eggs, sausage, DIY breakfast sandwich stuff, yogurt, cereals, entirely decent coffee and fruit (but out of bananas by 9 a.m. wah.) – We would easily have spent $20-30 elsewhere on a breakfast this filling. The staff managing the breakfast area were attentive, friendly and totally on top of keeping this area well stocked and clean. I did not interact much with the front desk staff, apart to see if early check in was available. (It was.) We were initially concerned about the non-functioning climate control unit in our room until my brilliant husband realized that it had merely been unplugged. (This is why I keep him around.) Although we stayed several more nights in Ludington after this night, we chose to book somewhere else for the remainder of our stay. While I missed the Best Western's breakfast…I don't regret that decision overall. Neither does my pocketbook.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Maggie W, Thank you for taking the time to leave feedback about your stay. We are very fortunate we are able to offer so many amenities to our guests including the free Wi-Fi, the 24 hour fitness center, game room, pool and hot tub, and our wonderful deluxe breakfast. We price our rooms based on our amenities and based off of what the other chain hotels are offering to stay competitive. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. Thank you again for your stay and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Run Down Property That's Not Worth The Money"

1
13/07/2016

This is a dirty, dark, and run down property. The room was in poor working order, uncomfortable, and felt very dirty. The $150 they charge is way overpriced as it shouldn't be more then $70. When brought to the front desks attention, the lady was more concerned about talking about her casino trip then addressing the issues. Avoid this hotel!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Matt K, Thank you for taking the time to leave feedback concerning your stay. We strive everyday to provide exceptional service to each and everyone of our guests and I sincerely apologize that did not happen during your stay. By letting us know where we can improve, you are helping us deliver a superior experience for our future guests. Thank you again and we hope to be able to welcome you back. Warm Regards, Sarah Underwood Assistant Property Manager

"Very Family Friendly Hotel!"

5
11/07/2016

Our 4th stay here with extended family. Clean, well appointed rooms, very comfortable beds, well kept indoor pool, nice family gathering areas inside and out, great free breakfasts, very pleasant staff.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Sharon F, Thank you for taking the time to leave such a great review! We are thrilled you and your family were able to enjoy our many amenities. Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"quiet,clean, sleep well"

5
06/07/2016

love this place will always return, everything we asked for we got, the breakfast is awesome, the rooms are quiet, the beds are super comfy, your treated like family. amenities are perfect for families. make sure you tip your cleaning staff they deserve it.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Cindy B, Thank you for such a great review! We are thrilled that we were able to provide you with a relaxing stay on your vacation. Your comments towards our staff and property are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Perfect"

5
05/07/2016

The hotel was super nice the the fact that it was dog friendly and they only charge $10 extra per night. They have a complimentary breakfast that was pretty amazing compared to other hotels. The room was excellent. Everything was very clean. The pool was pretty nice and we loved the outside children's play area with the bbq grill. Definitely plan on returning to this hotel. It's also in a great location of you are staying in ludington and very close to restaurants and things to do!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Love_always85, Thank you for such a great review! We are happy to hear you were able to enjoy our amenities including the outdoor area and playground. Thank you again for your review and we hope to welcome you back soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Very nice place"

4
03/07/2016

The staff at this hotel were very friendly and helpful. The girl at the desk helped us locate the restaurant we wanted to visit. This is a nice hotel in a nice town. The room was clean and comfortable. I know we would return if we were back in this area.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear John T, Thank you for leaving feedback on your recent stay with us. Ludington is a great town to explore during the summer. There is so much to do and see! Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Look elsewhere"

2
27/06/2016

Not quite sure where to start. First, had trouble locating hotel because the address didn't come up on our GPS. Tried calling 3 times. No one answered. Finally found it. Hubby mentioned the problem with them not answering the phone. The desk clerk said they'd have to "look into it". Checked in and was supposed to get an accessible room which I had reserved online. They gave us keys to a room. We opened the door to find it occupied. My hubby went back to the desk and they were puzzled by it. Said they'd need to "look into it". Got keys to another room. It smelled really funky - like body odor and smoke - only it was a "non-smoking" room. Tried room spray to cover the smell. Only improved it for a short while. Bath tub was mostly clean. Shower head was coated with some kind of lime scale? Tried the breakfast in the morning. Dining area is adjacent to pool. Not sure if that is why the area seemed overly warm. Scrambled eggs were tasteless. Did have plenty of waffle makers which was a plus. Upon checkout, hubby mentioned the room smell to the clerk. The response? They'd need to "check it out". Do yourself a favor. Choose another place to stay.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear willowhoneyb, Thank you for providing feedback on your recent stay. Our phones have been down on and off since Friday. I am very sorry about the inconvenience it caused you. On behalf of the entire team, I would also like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to be able to provide a better experience to future guests. Kind Regards, Sarah Underwood Assistant Property Manager

"Good place for SS Badger the next day"

4
27/06/2016

We have stayed here many times on our way to Wisconsin. It is always comfortable for us and our dog. It is a short drive to the loading area for the SS Badger in the morning. We take advantage of the early breakfast option especially since we need to be at the loading dock for the ferry. Great stay for a family and a dog!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Julie N, Thank you for such a great review! We are thrilled that you were able to enjoy our breakfast. We do try our best to accommodate all of our early guests by having our breakfast available starting at 6:30 during the work week. Thank you again for your stay and we look forward to seeing you in the future! Warm Regards, Sarah Underwood Assistant Property Manager

"Good Choice for a Family"

4
26/06/2016

Our family group (2 grandparents, mom & dad plus 4 kids 7-12) spent two nights and it was a good choice. Plenty of parking, easy check-in, good sized rooms. Buffet breakfast had something for everyone; fresh fruit, rolls, bagels, eggs, sausage, juices, waffles with all the toppings, cereal and free daily paper. No resort fees or add on charges. Indoor pool was used daily as were the ping pong and pool tables. Small items to mention: 3 floors, no elevator. Flat screen tv's are nice if you have hi-def programming, they don't. No peanut butter at buffet breakfast. I would suggest having a notice board in the lobby with postings of daily events in and around town. We happened upon a large fishing boat parade honoring war vets by accident. All-in-all, we enjoyed our stay, we recommend it and will stay here again.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Icontrlu2, Thank you for leaving such a great review. We are thrilled that you enjoyed our amenities and were able to relax during your stay. Your comments towards our staff and property are greatly appreciated and we hope to welcome you back again in the future. Kind Regards, Sarah Underwood Assistant Property Manager

"Good Location and Good Amenities"

4
25/06/2016

This was our last night in Michigan before taking the Badger Ferry back to Wisconsin. Best Western was less than 10 minutes from the ferry. Lots of restaurants in the area to choose from. The hotel had a nice pool, hot tub, exercise room and a large open breakfast room that served a hot breakfast which was also used for playing games etc. We enjoyed the Adventure Park right in the backyard for go carting and zipline. The room had new bedding and it was clean. The mattress was too soft for my liking but that is personal taste.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear RectorRoots, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled to hear that your last night of vacation was relaxing and you were able to enjoy our many amenities. Thank you for your stay and we hope to welcome you back in the future. Warm Regards, Sarah Underwood Assistant Property Manager

"Service was top notch"

5
22/06/2016

Had an event in Ludington a week ago, one where I was finishing up an 18 hour day. I had a reservation, and got in at about 1 a.m.. I was greeted by the nicest lady at the main desk, who knew I had a long day and was expecting me. Because many of the people from the event were there also, and still trying to party. She nicely put me in a room away from any loud guests, so that I had a chance to get some undesturbed sleep before my trip back home. This is customer service. Room was cooled, nice temp, very clean. I would definitely go again when in that area!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Clint C, Thank you for taking the time to leave us a review! We are thrilled to hear that despite arriving late you were able to relax and get some uninterrupted sleep before your trip back home. We greatly appreciate the comments towards our staff and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Well maintained"

4
21/06/2016

The Best Western is a well maintained property but it is showing it's age, especially in the bath room. Low counters and sinks are really not up to todays standards. The beds were extremely soft. However, everything was clean and neat with an obvious dedication to keeping things that way. I enjoy the breakfasts at Best Western hotels because they each tend to be slightly unique. Here, the biscuits and gravy was especially good.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Mainsailhr, Thank you for leaving such a great review. We are happy to hear that your enjoyed your stay and our many amenities. We do pride ourselves on having a great breakfast with lots of options for everyone. Thank you again for your review and we hope to welcome you back again. Warm Regards, Sarah Underwood Assistant Property Manager

"close to town"

4
20/06/2016

stayed here before a morning trip on the badger to wisconsin. the hotel was clean and close by to ferry dock and park the best western lakewinds is about 5 miles or so to docks 6-7 miles from park comfortable close to restaurants and town very convienient i would stay here again next time in ludington

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear strurakjohn, Thank you for leaving such a great review. We are thrilled that we could provide you with a relaxing stay on your vacation. Your comments are greatly appreciated and we look forward to welcoming you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Charming, Reasonalble and Pleasantly Located on the Shore"

4
20/06/2016

This hotel was a very good option when taking the Ferry across from Manitowoc WI. It was reasonably priced with a great hot tub and pool to make the days end complete and ready to start a relaxed day of travel ahead the next day.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear patriciadB1938F, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that you and your family were able to enjoy our many amenities. We hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Clean, comfortable bed, poor breakfast"

3
16/06/2016

We stayed one night at this property and found it to be clean and comfortable. As with our two other Best Westerns stays on this trip, I was very happy with the bed and pillows. We also found the same poor quality breakfast and went to McDonald's instead for healthier options and much better coffee.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Barbie1957, Thank you for taking the time to let us know about your stay. By telling us what you like and where we can improve, you are helping us deliver a superior experience to our future guests. We hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"Very convenient for the ferry travel"

4
15/06/2016

We stayed here in advance of an early morning departure on the SS Badger. I was convenient, clean and comfortable. The person at the desk upon our arrival was very friendly and helpful - good customer service. We also enjoyed the pool and hot tub.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Sandra5678, Thank you for taking the time to leave such a nice review. We are happy to hear that you were happy with your accommodations. Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Kind Regards, Sarah Underwood Assistant Property Manager

"Clean room!"

4
15/06/2016

We were here recently for a one night's stay, the reception staff were very friendly, the room was spotless and roomy, we had a microwave, small fridge, coffee maker, huge king sized bed. Breakfast was good, however, did not care for the layout of the breakfast room, everything was not close together, if you didn't look carefully around you could have missed something. I would stay again.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear travelchick2, Thank you for leaving such a great review. We are thrilled to hear that your stay left a lasting impression and that you were eager to stay with us again. Your loyalty means a lot to us, and we hope to welcome you back soon. Warm Regards, Sarah Underwood Assistant Property Manager

"Not so great, disappointed."

3
06/06/2016

The staff at the desk when I checked in were nice. I usually like to park where I can see my vehicle from my room, but there is only parking on one side of the hotel, so that wasn't possible. There was no microwave in my room, which since I was staying for a week, would have been very convenient. Instead I had to go down to the lobby and use one in the gift shop. There was also no guide channel on the tv, not many channels. The heat/air is either on or off, no inbetween. Not very good cell service in my room either. Small things but they all add up. The room was clean but there were loud pipes and other noises from other rooms. The drain plug in the shower did not work. I amnot very particular but there are just to many things that will make my stay uncomfortable. I am checking out tomorrow and have booked a room at the Holiday Inn.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Meredith B, Thank you for providing feedback on your recent stay with us. On behalf of our entire team, I would like to apologizing for not exceeding your expectations. We strive every day to provide a superior experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Thank you, Sarah Underwood Assistant Property Manager

"Best Western Lakewinds"

4
05/06/2016

staff is very friendly---I have stayed there before & hope to again--good location---summer is too busy & many children though--so if you want quiet maybe look elsewhere & area gets pricey during tourist season

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Kendra D, Thank you for leaving feedback on your recent stay with us. Your comments towards our staff and property are greatly appreciated and we look forward to welcoming you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"A good place to stay but one thing you should know....."

3
01/06/2016

My wife and I and another couple traveling with us stayed here for one night. The facility was very clean, the staff was welcoming and friendly, the beds were comfortable and the rooms well furnished and equipped. The one issue we had was that there is no elevator and our room was on the second floor--no first floor rooms were available. We are seniors and carrying our luggage and a box of travel accompaniments (we were on a two week trip) up the flight of stairs was a bit of a challenge. There are three floors in the hotel. They provided a good breakfast with a range of breakfast items to choose from. So, we recommend the hotel as a good value but caution those who might need the support of an elevator.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Michael A, Thank you for leaving feedback about your recent stay with us. Your comments towards our staff and property are greatly appreciated. By letting us know what you liked about your stay and where we can improve, you are helping us delivery a superior experience for our future guests. Thank you again and we hope to welcome you back! Kind Regards, Sarah Underwood Assistant Property Manager

"Happy camper"

5
01/06/2016

Stay here a few times every year and have never had a bad experience. Pool is always clean and the water is a comfortable temperature. Playground is kid friendly with picnic tables set up in the shade.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear crazymama750, Thank you for taking the time to leave such a great review. We are thrilled that we are able to welcome you back every year. Our playground and outdoor area is one of greatest amenities for families. Your loyalty means a lot to us, and we look forward to seeing you again soon. Warm Regards, Sarah Underwood Assistant Property Manager

"average hotel"

3
01/06/2016

Nothing wrong with this place but it wasn't fantastic or anything either. The room was clean but the beds/pillows weren't very comfy. Decent assortment for continental breakfast. Pool area was nice enough.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear DanMoose, Thank you for taking the time to leave feedback concerning your stay. We are pleased to hear that you enjoyed our continental breakfast and we hope to welcome you back in the near future! Thank you again for your stay. Kind Regards, Sarah Underwood Assistant Property Manager

"Great proximity to attractions"

4
31/05/2016

The hotel was accommodating, and clean. It was great for a basic hotel stay. The room was clean, and the breakfast was more than expected. The pool and hot tub were clean as well, with a 10-11 pm adult swim. The hotel was very accommodating for our two dogs. The best part however, was the great location to Ludington State Park and the town of Ludington. Easy and quick drive!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Chelsey H, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled to hear that we were able to provide you with a relaxing stay. I am happy to hear that you were able to enjoy our many amenities. Thank you again and we hope to welcome you back in the near future. Warm Regards, Sarah Underwood Assistant Property Manager

"very good"

4
30/05/2016

Overall a very nice hotel and we would return. Had everything we needed. Location, on a very busy highway, is always extremely unattractive to me but it is in a convenient location. We did have some problems using access card/key at the rear entrance, and the toilet did not appear to be secured tightly to the floor. Minor problems and did not adversely effect our stay. The stairwell carpeting is visually difficult to maneuver as the pattern was dark and very busy. Bifocals, arthritis and carrying a suitcase made for difficult situation.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Dawn Z, Thank you for leaving feedback on your recent stay with us. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. We hope to be able to welcome you back soon! Kind Regards, Sarah Underwood Assistant Property Manager

"Over night stay while visiting Manistee National Forest area."

4
21/05/2016

My room was very clean and, organized for convenience. The beds were extremely comfortable and, the room was quite relaxing. TV and, easy chairs gave it an at home feeling. Many area services were at my finger tip. The pool was neat and refreshing. and spa was most relaxing after a hard day of travel and play. The morning wake up was very welcoming. The breakfast menu had all the favorite menu items, eggs, bacon, sausage, waffles, biscuits and gravy, rolls, toast and croissants, you name it, all hot and ready. It was laid out very well and, plenty to go around. I have already posted pictures on my Facebook page highlighting my stay and, recommended to all my friends to make sure and stay it and when they visit the beautiful city of Ludington, MI.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear lstover02, Thank you for leaving such a great review! We are thrilled to hear that you enjoyed our many amenities. We hope to welcome you back in the near future. Warm Regards, Sarah Assistant Property Manager

"Excellent Care and Service!"

5
17/05/2016

My mother had a stroke and we were released from the hospital at 3am. The front desk lady not only got us an accessible bedroom, but gave us a suite for a huge discount, met us at the door, held doors open, gave suggestions on where to move furniture for safety, gave us a late check out of 2pm, and was just so sensitive and caring! Wow, what an amazing experience.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear JoOnTheGo2016, Thank you for leaving such a great review! We are thrilled that we were able to provide you with a relaxing stay. Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the future.

"A very friendly hotel!"

5
16/05/2016

The Best Western Lakewinds was a wonderful hotel with great amenities! A large pool, hot tub, pool table and ping pong table give adults and kids so much to do! A small playground offers children an outdoor activity. Breakfast is served from 6:30-9:30, and there are plenty of choices. From yogurt to waffles, eggs, meat, fruits and cereals, and coffee and juice. The staff in the breakfast room are so accommodating and continue to replace low items, nothing ever ran out! The beds are comfortable, rooms are clean, bathrooms are very clean. The only problem is sometimes you can hear the water running in the next room. Truly a family friendly hotel!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Phyliss B, Thank you for leaving such a great review. We are thrilled that you and your family were able to enjoy our many amenities. It is very important to us to be able to offer a wide variety of options for our breakfast. Your comments towards our staff are greatly appreciated and we look forward to seeing you again in the near future. Warm Regards, Sarah Assistant Property Manager

"Excelletn"

5
16/05/2016

Staff were friendly and very helpful. The room was accessible and clean. I stayed with a wedding party that rented out a floor for after the wedding. We talked afterwards for a long time in a banquet room we were not charged for that was clean with tables and chairs. We were not told we had to go at anytime. We were in the common room and were asked to move to the private room, which was more suitable. It's near the beach and was beautiful. I loved the stay there :)

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear tiggermeows, Thank you for taking the time to leave feedback on your recent stay with us. We are happy to hear that we were able to accommodate you and your family and that you enjoyed your stay. We hope to welcome you back in the near future.

"Not a good place to be!"

2
16/05/2016

Apparently there was a motorcycle event in the area.I have no problem with this. Except when a person cannot get near the entrance because motorcycles are blocking the entrance all week end. It was a cold and rainy two days, but I could not drop my wife off under the canopy entrance due to motorcycles blocking the way ALL WEEK END! We could not walk on the sidewalk to enter the building because motorcycles parked on the sidewalk. There was plenty of parking but they choose to park under the canopy and block the entrance and Best Western staff allowed them to do so. Handicapped and families with small children had to walk in the rain to enter. Again they also could not walk on the sidewalk as motorcycles were parked there. They also allowed them to play cards, smoke and drink right outside my door in the breakfast area. The staff should be ashamed to allow this to happen. I have stayed there many times but this is probably my last!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Glennjjr, Thank you for providing feedback on your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Visit"

4
14/05/2016

Hotel was very clean! My only issue was no one was at the counter when I wanted to check in- maybe a bell or something to gain attention for the people in the back room. Staff was very friendly though!!! Plenty of parking and I thought it was great there was a playgrounds for families with children.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear LisaJ0608, Thank you for leaving feedback on your recent stay with us. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. We hope to welcome you back in the near future!

"Disappointed Anniversary Stay"

3
14/05/2016

Please make sure to list that there is no elevator so while booking on line the customer can decide to stay at your facility or not. The staff is amazing and I would recommend Tara and the other staff to anyone. They were so nice, friendly and caring they made our visit!

"Perhaps for families, but just no"

2
12/05/2016

Upon planning a vacation along the West Coast of Michigan, I really did try to find some place affordable while staying in Ludington, that didn't require a minimum two night stay but would still be nice. I now regret my decision to stay at Best Western Lakewinds. We knew as soon as we pulled into the parking lot and saw that the hotel was right next to a house, which was right next to a grand rental station store. Our room was nice enough, but my boyfriend and I decided that the hotel was clearly designed by a creeper. The pool and hottub are view-able from anywhere in the hotel, which while I made the argument may be nice for families with kids so that they could watch them without being over their shoulders, was still weird. Additionally, our hotel room had its window facing the front doors, so that I suppose if we wanted to we could have sat in the chair and just watched people come in and out of the hotel without anyone realizing it. Yeah, like I said, creepy. There was an arcade and a pools table, again I think appealing more to families than anyone else, and the breakfast was sub-standard even for a hotel chain. Ultimately, we will not be going back, and unless this is your last option, I would suggest you do the same.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Amanda H, Thank you for taking the time to leave feedback on your recent stay. When our hotel was first built, we were a small one story motel where you drove up to your room. Since our opening we have been fortunate to be able to add a pool, hot tub and game room and 2 more floors. With the current lay out of the hotel, that did mean we needed to put the pool, hot tub and game room in the center of the hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Kind Regards, Sarah Assistant Property Manager

"I'll stay again. "

4
09/05/2016

Here for work. Perfect to stay a few days. Pool looked nice. My room was clean and looked inviting. The bed was not the most comfortable but perfect for what I need a night of sleeping. Bathroom was a bit dated. I would stay again. Staff at the front desk was pleasant and welcoming. Stay for yourself. I'll be back here if I need a hotel in the area.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Mark D., Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that we could provide you with a relaxing stay during your business trip. Your comments towards our staff are greatly appreciated and we look forward to welcoming you back in the near future. Warm regards, Sarah Assistant Property Manager

"Great"

4
02/05/2016

This is a great place to send a quality family time. It is also a great place to stay when you are in a business or personal trip. The breakfast was awesome. The swimming pool and entertainment section along with the exercise room was very attractive but over all the service provided was excellent.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Juan L, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that you were able to enjoy our many amenities. We hope to welcome you back in the near future. Warm regards, Sarah Assistant Property Manager

"Great hotel and staff"

5
29/04/2016

We had a few rooms in town for a funeral and we really appreciated the discounted bereavement rate for our group. The atrium worked as a great gathering place for us with plenty of tables, pool table and ping pong table. Breakfast had a nice variety and Ann at breakfast was so friendly! The front desk staff were efficient and very helpful with directions and suggestions of where to dine. Kids had fun at the outdoor playground too! We will be back!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Momzo, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that you and your family were able to enjoy our amenities and your stay despite the circumstances. Your comments towards our staff and property are greatly appreciated and we look forward to welcoming you back in the near future. Kind Regards, Sarah Assistant Property Manager

"This Best Western Lakewinds of Ludington,Mi never disappoints..."

5
29/04/2016

Always a welcome smile is waiting to welcome you... By far always the cleanest , and most accomadating Best Western... You can tell the staff truly cares about making your stay as comfortable and enjoyable as possible.. The front desk staff is particularly helpful with their knowledge of the Ludington area, and always on top of where to go for actives and, great places to enjoy wonderful dining experiences... Oh and don't forget the beautiful sunsets!! Gen B

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Genny B, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled to hear that our staff left a lasting impression with you. Your loyalty means a lot to us, and we hope to welcome you back in the near future. Warm regards, Sarah Assistant Property Manager

"Great stay."

5
28/04/2016

I had a great stay, everyone that works here goes above and beyond everything I could ever need! Definitely will stay here again best hotel in Ludington. I thought the beds and breakfast were great staff is the number one thing that makes this hotel great, never encountered such a great staff at my stay.

"Excellent Staff.... so so hotel"

3
20/04/2016

Very helpfull and hontest staff. Left a wallet in the room that had $$ in it and we were already serveral hours away. The housekeep staff sbumitted the wallet to the front desk and the Ladies at the front desk called us to inform us and then went way out of their way to help us get the wallet shipped to our home address in Canada.... which was by no means and easy task. However they handled it extremely well with kindness and grace. The hotel it self was only average. In the middle of the hotel is the pool and a ping pong table. The rooms were a bit noisy and the bathroom fan was so loud I didn't want to use it. Also lots of noise from the youger guests haveing a ping pong tournament directly below our rooms. The beds were tooooo soft, like the mattresses were nearing their end. However I really liked the sanitary sleeve they have over the remote control for the TV. I think that's a great idea that all hotels should be using. I was thinking that the next time I would try another hotel in that area, however, due th the outstanding service and honesty we experienced I will be bringing my business back to here.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Paul K, Thank you for such a great review. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. We hope to welcome you back in the near future! Warm regards, Sarah Assistant Property Manager

"If you like dogs and the smell of dogs"

3
18/04/2016

Lots of dogs at this hotel. Not that I dislike dogs but I don't want them in the area where I will be eating and I don't care to have the smell of dog in the room that I will stay (which was supposed to be pet free). This was the case on both accounts at this hotel. Furthermore there was a pet fee charge on my bill when I went to check out, Glad I looked it over. We did not have a pet so I had to ask them to remove this fee. The desk clerks remark was that housekeeping said we had a pet. How did they know whether we did or did not had a pet? I had a do not disturb sign on the doorknob for the duration of our stay. If you stay here ask to go into the room before settling on a room. Also be sure to check your bill for appropriate charges. On the plus side: Breakfast was good, room was a nice size and the bed was very comfortable.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Susan P, Thank you for providing feedback on your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide superior customer service. I am sorry for the confusion with your bill. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Kind regards, Sarah Assistant Property Manager

"cleanest best western i have ever stayed in."

5
18/04/2016

cleanest, most beautiful, best western i have ever stayed in. the beds cured my insomnia. pristine pool and spa. staff was first rate. free breakfast was pretty good. best coffee in the world and the kids enjoyed the make your own waffle bar. nice play ground. and only a few blocks to the beach and best ice cream parlor in the world. i will stay there again. the beds and pillows were high end and comfortable. we all slept like rocks. work out room was cool too. oh, and a giant massaging lounge chair near the pool area. they had lots of little lounge rooms and a little shop if you forgot something. post cards, free wifi, and a computer you could barrow and multi business center. it was so close to all attractions and bagger ferry ship to get to wisconsin. even though a non smoking hotel, there were plenty of ports to smoke. it has a laundry or if your lazy like me you can send it out for small fee. indoor pool was fabulous parking was great. you can park pretty close to your room. each room had a fridge, coffee pot, tv and charging station for my electronics. iron and ironing board. hair dryer, ice bucket. thirsty towels.

"leisure trip with a friend"

5
18/04/2016

i would recommend this hotel. it was a wonderful visit from check in to breakfast. i stayed in the "penthouse" and it was roomy and the amenities were quite pleasant. a lot of noise from the pool area.

"This Place Loves You!"

4
10/04/2016

Ludington, Mi., part of that chain of Lake Michigan shore towns that are at the heart of the state's sunrise and sunset campaign for "Pure Michigan," is indeed part of that idyllic charm, from its turn-of-the-century Victorian "painted ladies" homes to its lighthouse beach; but those summer dreams from South Haven to Mackinac Island may lay equal claims of their own except that Ludington's tourist industry had its own ship come in a couple of decades ago; in this case, literally: a 400-foot, coal-burning steamship ferry, rescued from mothballs (or worse, scrap) a couple of decades ago by one of its own wealthy sons and turned into the last such mammoth car and people-hauling carrier crossing Lake Michigan to Wisconsin (and back, of course). And that has a lot to do with the story (and heart) behind this Best Western. Renamed the SS Badger (for the Wisconsin mascot), it is a lot better to look at from a distance with the classical lines of old school naval architecture (unlike contemporary flat and vertical cruise liners which look like their towing their own office buildings); up closer, it has a rugged, industrial style all its own with all the bolts showing beneath thousands of paint jobs. It may also be the oldest passenger ship afloat anywhere: at 63 years, it should be eligible for social security. But this plow horse makes its seasonal runs from May through October each year-- without any of those incidents that have grounded more modern cruise ships or sent them into viral quarantines or social media. But its mass appeal (2.5-million passengers and counting) is to those who can't afford the tab or the time for the high life on the high seas; this is, generously put, instead a day camp on a rust bucket-- face-painting and non-stop activities for kids, non-stop videos and movies, souvenirs and food lines, for whom even a day on the water may be too much quiet time. In other words, the grandparents looking for a quiet cocktail lounge with a view should probably wave good-bye from the shore. But the handsome Badger still has its loyal fans onshore in Ludington, too, who come out from their condo landings at each sailing to see and wave. They should: the Badger has done more than its share to keep the innkeepers and restaurants in Ludington afloat. If you get that picture of life onboard, then you will understand why the Lakewinds is also such a popular favorite. Nothing much to look at, but, boy is it fun, even for a single traveler with no intentions of boarding the Badger. If you are a picky, snippy, persnickety motorist, Best Western has some choices elsewhere for you, but not this one. It won't pass a House Beautiful test, but what simply gladdens the heart is that its rooms are as well-kept, welcoming and comfortable as they can be (certainly better than the rough quarters on the Badger they are still calling "staterooms," haha), but with an outdoor playground bigger and more playful (?) than many schools, a huge indoor all-season swimming pool and spa under a high chalet roof, an exercise room (with four screens) and several (not one) exercise machines, then a kids arcade of video and other games: note, several of those games were marked "Out of Order," two of the TV screens weren't working and the single bike was non-functional (but still, let's be at least fair: most motel fitness equipment receives such abuse from kids who use them as 'jungle gyms' to clueless seniors that there should be a humane shelter for them; this is not an excuse, good to better facilities should be much more vigilant in their operation-- and usage). But this traveler is not a theatre critic; the kids running through the place on a freak snow week in April in Michigan didn't mind at all, they were just happy to be somewhere. The motel also serves a fresh breakfast, real eggs coming from a real kitchen, two or maybe three cooks, all busy and humming, in another huge Alpine room next to the pool, plenty of space for everyone, not always the case-- and most of the license plates in the full parking lot were from Michigan, maybe just grateful locals happy to get out of a winter-bound house for a weekend. Surrounded by such general, familiar happiness, who wouldn't sleep (like a log) as I did-- while our picky, snippy, persnickety critics elsewhere may be looking at the age of the shower curtains. In fact, I would recommend that grandparents along for the Badger day trip wait right here until the kids get back. P.S. There is a famous, leather full-body massage tether chair in the lobby. Beats face-painting for the seniors.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear William M, Thank you for leaving such a great review. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. We hope to welcome you back in the near future! Warm Regards, Samantha Assistant Property Manager

"Nice room"

5
06/04/2016

We reserved a suite with a bedroom with a king, then 2 queens in other room, just what our family needed. Clean room. Decent breakfast with some hot food options. Nice Staff. Decent pool and hot tub. Boys enjoyed the game room and ping pong.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Stephanie P, Thank you for leaving feedback on your recent stay with us. We are happy to hear that you and your family found were happy with your accommodations. Your comments towards our staff and property are greatly appreciated, and we look forward to welcoming you back in the near future. Warm Regards, Samantha Assistant Property Manager

"Amplified echo of noise on 1st floor"

1
03/04/2016

Poor construction of this sub standard Motel causes a amplified noise level to 1st floor. We were both woke up several times due to the people walking and running water on 2nd floor. I was hung up on when I called the front desk for help. You will not sleep till the people above you go to sleep. Other than that this is a clean nice looking Motel. But if you want a nights sleep you must be on the second floor or don't go.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Donald R, Thank you for providing feedback on your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Kind Regards, Samantha Assistant Property Manager

"Great Stay"

5
03/04/2016

I took my wife and 1 year old out for a mini vacation. We received a wonderful price the day of arrival and all staff were more than friendly. I highly recommend this hotel to anyone wanting to take their family out for a nice relaxing night away from the house.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Sarah S, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that we could provide you a relaxing stay on your mini-vacation. Your comments towards our staff are greatly appreciated, and we look forward to welcoming you back in the near future. Warm Regards, Samantha Assistant Property Manager

"comfortable"

4
27/03/2016

I was pleased with my stay at this motel. We did not encounter any problems and were generally happy with our stay. I was further pleased with the free breakfast buffet provided. Rooms were clean and functional.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear William I, Thank you for providing feedback on your recent stay with us. We are happy to hear that you were satisfied with your stay and we hope to welcome you back soon! Warm Regards, Samantha Assistant Property Manager

"Good value, but overrun with kids"

3
17/02/2016

The room was decent, clean, reasonable FF&E; however, the heat system was messed up. Bad. Couldn't regulate the temperature in the room. Setting the thermostat to 70 produced a room that was so hot, the air conditioning had to be turned on to cool it back down. Became a vicious cycle all through the night since we were visiting in February 2016. We chose this place based on the availability of the pool and hot tub, which was supposed to be restricted to adults after 10 pm. It wasn't. When we went to the hot tub at 10:15, there were still little kids playing in it and making whirlpools. The staff had not intention of enforcing the "adults only" concept. So we ended up not being able to enjoy the hot tub and went, instead, back to our unregulated room. The hotel was sold out that night, so there wasn't much we could do about it. Disappointing, for sure. I think if it hadn't been sold out, things may have played out differently.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Smith3057, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have discussed the issues you encountered during your stay with our maintenance department, as well as our front desk staff, to ensure a better stay for our future guests. We do hope you will give us another chance to provide you with a superior experience. Warm Regards, Samantha Assistant Property Manager

"Good Hotel, Great Staff"

4
16/02/2016

Was clean. Breakfast was better than most hotels. Walls are a little thin, had first floor room, hallway noise from and noise from upstairs was more audible than normal. Bed was average. Overall happy with my 6 night stay for business.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Lee J, Thank you for leaving feedback on your recent stay with us. By telling us what you liked about our stay and where we can improve, you are helping us deliver a superior experience for our future guests. We look forward to welcoming you back in the near future! Warm Regards, Samantha Assistant Property Manager

"Hockey Time"

3
14/02/2016

Nice place to stay for my sons weekend hockey tournament. Kids had fun in the pool and breakfast was adequate. Nice area for adults to hang out. Many restaurants in the area and convenient location - especially if you are there for hockey!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Robert R, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that you and your family were able to enjoy our many amenities. We hope to welcome you back in the near future. Kind Regards, Samantha Assistant Property Manager

"Convenient and Comfortable"

4
31/01/2016

We had a nice experience with check-in. Jordyn was awesome! She got us a better rate and explained the rewards program well. The room was nice and clean with a comfortable king bed. We were on the second floor with no elevator so we had to take stairs with luggage, but nothing we couldn't handle. We had noisy neighbors the first night but the second night was better. They have a nice breakfast and an area with lots of seating. The breakfast is similar to the Holiday Inn Express - waffle maker, hot and cold food. The pool looked like it could have used a cleaning and the hot tub was nice. We didn't try the exercise room, but it looks small (typical). Lots of games, pool tables, etc. for families with children. The Best Westerns are individually owned so you don't always know what you are getting - but in this case, it was very nice.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear 243DLP, Thank you for taking the time to review our staff and property. Jordyn is a valued employee, and I will be sure to pass on your compliment to her. We hope that you will return in the near future to see the many updates that we have planned. Warm Regards, Samantha Assistant Property Manager

"Everything you need!!"

5
28/01/2016

We checked in very late at night and the front desk person was very friendly. Check in was fast. This hotel has quite a few amenities and reasonably priced. Nice pool, work out area, ping pong table, pool table and breakfast was pretty good.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear D W, Thank you for taking the time to review your recent stay with us. We appreciate your comments towards our staff and property, and we look forward to welcoming you back in the near future. Kind Regards, Samantha Assistant Property Manager

"Excellent Customer Service, Exceptional Friendly staff, and Clean"

5
28/12/2015

I will be arriving on Wednesday 12/30/15 to stay for the New Year Festivities once again. I stayed for the first time ever last year and was so pleased with the staff and hotel amenities, especially the comfortable bed's, the excellent breakfast, and my favorite the massage chair in the front lobby waiting area..lol.. I can't wait This is like my home away from home.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Danny E, Thank you for leaving such a great review. We are thrilled to hear that your previous stay left a lasting impression and that you were eager to stay with us again. Your loyalty means a lot to us, and we wish you and your family a happy New Year! Warm Regards, Samantha Assistant Property Manager

"Great Staff"

4
17/12/2015

The staff is very friendly and will do what is necessary for you to have a great visit. Rooms are clean and comfortable. Breakfast has a decent selection which changes daily. The business suites are very nice as well.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Dwayne M, Thank you for leaving feedback on your recent stay with us. Your recognition of our staff is greatly appreciated, and we hope to continuously provide you with a superior experience. Warm Regards, Samantha Assistant Property Manager

"Hockey Family Friendly Hotel!"

5
11/12/2015

For 4 years we've stayed at this hotel for an annual tournament that we participate in. Every year we have a great time! Staff is very understanding of our needs. When players get a little rowdy, they deal with them in a very nice way. The pool area is amazing and there's a nice lounge/atrium area where all the parents can gather for socializing. A nice addition to this area is the ping-pong table and pool table! This helps keep players occupied and out of trouble! Our team loves it here and will continue staying as long as we participate in the tournament!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Natalie S, Thank you for leaving such a great review. It was a pleasure to accommodate you and your team for the weekend. Your comments towards our property and staff are greatly appreciated, and we are looking forward to welcoming you back next season! Warm Regards, Samantha Assistant Property Manager

"Nice place for staying"

4
27/11/2015

We went there with our friends so we enjoyed a lot. The location of this hotel is very good. The staff was good and well behaved. The rooms are quite good in size. They serve breakfast as complimentary in the morning which includes vegetarian and non vegetarian both. Overall experience of staying there is good and comfortable.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Bschroff, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that we were able to provide you with a comfortable stay. Your comments towards our breakfast and staff are greatly appreciated, and we look forward to welcoming you back in the near future. Warm Regards, Samantha Assistant Property Manager

"Nice Hotel"

4
22/11/2015

Best Western Lakewinds is a nice hotel, close to the sight seeing places in Ludington. We enjoyed staying in the hotel. The hotel provides complimentary breakfast, access to the indoor swimming pool, and large rooms. There are several good eating joints and restaurants close by to the hotel.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear schroff, Thank you for providing feedback on your recent stay with us. It pleases us to hear that you were able to take advantage of our convenient location to the Ludington area. Your comments towards our property are greatly appreciated, and we hope to welcome you back in the near future. Kind Regards, Samantha Assistant Property Manager

"Birthday party"

5
16/11/2015

The staff was very friendly and very helpful to us. The hotel was in a very good location to stores and restaurants. The room was very clean and the bed was very comfortable. The breakfast was very good . There was a lot of different items to select from. They were kept filled and the area was kept clean.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Douglas W, Thank you for taking the time to leave feedback on your recent stay with us. We are thrilled that we were able to provide you with a clean and comfortable stay. Your comments towards our staff and breakfast are greatly appreciated, and we look forward to welcoming you back in the near future. Warm Regards, Samantha Assistant Property Manager

"Comfortable lodging"

5
08/11/2015

The rooms are spacious, comfortable and clean. Hot breakfast served in the morning which had a nice variety of items. Convienient location in Ludington to enjoy Lake Michigan shoreline. Also easy access to the SS Badger ferry.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Elaine T, Thank you for providing feedback on your recent stay with us. We are thrilled that we were able to provide you with a clean and comfortable stay. Your comments towards our property are greatly appreciated, and we hope to welcome you back in the near future. Warm Regards, Samantha Assistant Property Manager

"Terrible"

1
23/10/2015

I will never go back! The customer service at the desk (Jordan and Shannon) were beyond rude and verbally attacked not only my family and friends, but others as well. They charged the wrong rooms to the wrong credit cards and I am still trying to get this taken care of. Absolutely horrible experience and put a damper on my wedding weekend!!!!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Jennifer M, Thank you for taking the time to leave feedback on your stay with us. I was very disappointed to read about your experience on this occasion. I certainly apologize for the issues regarding billing, as well as the poor service you received. This level of service is unacceptable and will be addressed with the concerned party. I believe you have been in contact with our General Manager, and I hope that we can resolve this matter to your satisfaction. If I can be of any further assistance, please don't hesitate to contact me directly at [email protected] Warm Regards, Samantha Assistant Property Manager

"What a nice surprise!"

5
22/10/2015

This was our second stay at the Best Western Lakewinds. What a nice surprise to find upgrades to an already clean and comfortable hotel in one of our favorite towns. The breakfast room was bright and new, and we enjoyed the excellent coffee and many food choices. We will definitely be returning!

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Julie B, Thank you for leaving such a great review. We appreciate you mentioning our recent upgrades, as well as our cleanliness which we take great pride in. Thank you again, and we can't wait to welcome you back on your next trip to Ludington! Warm Regards, Samantha Assistant Property Manager

"Good Overnight Stay with our Canine Family Member"

4
21/10/2015

Spent one night during a leaf peeping west coast tour with our family dog in tow. The room was nice with clean and comfortable accommodations. There is an indoor pool which looked nice although we did not use it. The morning breakfast was also adequate. When traveling with your four legged family member your choices are very limited. Given the circumstances, this hotel exceeded our expectations.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear brightonlarry, Thank you for reviewing your recent stay with us. We are happy to hear that we were able to provide you and your kind dog a clean and comfortable stay. We hope to welcome you both back in the near future! Kind Regards, Samantha Assistant Property Manager

"Close to Everything"

5
20/10/2015

Nice hotel for one or two nights away. It's close to Lake Michigan, the North Breakwater Lighthouse and the SS Badger Car Ferry Departure. Plenty of amenities. The staff are always warm, friendly and genuinely happy to see us. Rooms are clean and have plenty of towels.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Mindy C, Thank you for providing feedback on your recent stay with us. It pleases us to hear that you enjoy our convenient location to all the great places Ludington has to offer. Our main priority is making our guests feel at home, and we appreciate your recognition. We look forward to your next visit! Warm Regards, Samantha Assistant Property Manager

"Great family retreat"

5
20/10/2015

Took our grandchildren to see the fall colors and visit Ludington State Park. The Motel was in a good location for us. The grandchildren loved the indoor pool. Breakfest was good, offered a nice variety that the children liked.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear 575wail, Thank you for leaving a review on your recent stay. We are thrilled to hear that you and your family were able to enjoy our indoor pool and hot breakfast. The Ludington State Park is beautiful this time of year, and such a great place to visit for a quick weekend getaway. We hope to welcome you back to the Ludington area very soon! Warm Regards, Samantha Assistant Property Manager

"Helpful and freindly"

5
19/10/2015

All the Employees were Very helpful and very nice to us and our little puppy Nemo. We came to town for October fest, had a great time and thanks tonthe help of employees we had no troubles getting around.

"Good Value"

4
18/10/2015

We were very happy with our stay here on October 18, 2015. Clean, good location, reasonable. Check in was well handled and smooth, and we like the recognition keys to the room. The pool and hot tub are a good perk. Very clean and good temps. The Breakfast is very adequate. Our room was very comfy. Double queen beds made a good nights sleep in the quiet room a pleasure. We would stay here again.

"Little get away"

4
17/10/2015

Nice room great location and friendly staff. My husband and I always stay here when we want a little get away. This visit there was a little problem with the room we called the front desk and the problem was solved in 15 minutes. For the inconvenience they gave us a gift card to use on our next visit.

"We enjoyed our stay"

5
13/10/2015

The hotel looked great and was very comfortable. The employees were very friendly and looked well after us. We were able to visit many interesting places in Ludington, Michigan. We did not get tired of our visit. We think that we will make plans for a trip to Ludington again.

"Awesome Family Weekend Getaway"

5
12/10/2015

We just spent a weekend at Best Western in Ludington for a family getaway. We had a suite with two rooms, across from the pool area. It was quiet, clean and very comfortable. The breakfast offerings were fantastic --we didnt feel the need to go out and spend money on breakfast. Kids enoyed the playground outside, pool and arcade, we all enjoyed the hot tub. Will def go back.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Lisa S, Thank you for taking the time to leave a review on your recent stay. We are thrilled to hear that we were able to provide you with a clean and comfortable stay. Your comments towards our property are greatly appreciated, and we hope to welcome you and your family back in the near future. Warm Regards, Samantha Assistant Property Manager

"Nice Stay"

4
09/10/2015

Nice, clean, comfortable and accommodating! Overflow parking lot a little concerning after dark, but rooms, hotel and staff were great. Hotel was booked full with what appeared to be a few large groups, but we were put in a quiet area away from the guests.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear angelamF2190GP, Thank you for leaving a review on your recent stay with us. Your comments towards our staff and property are greatly appreciated, and we hope to welcome you back soon! Warm Regards, Samantha Assistant Property Manager

"Comfortable hotel in a good location."

4
08/10/2015

Our room was a bit smaller than we are used to with only one chair & that was at the table/desk. However the room was clean & quiet and the bed was very comfortable. The location is convenient as there are lots of restaurants, grocery stores nearby & it is on the way to or from the S.S. Badger ferry. The breakfast buffet had plenty of choices and the coffee was good, even the decaffeinated.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Sharon B, Thank you for providing feedback on your recent stay with us. We are thrilled that we were able to provide you with a clean and comfortable stay. Thank you, and we hope to welcome you back in the near future! Kind Regards, Samantha Assistant Property Manager

"Too many glitches"

3
07/10/2015

1. No signage at the rear entrance hallway wall as to where my room was located! I had to back to the front desk to get specific directions about getting to my room. 2. No shampoo had been placed in the bathroom. I had to go to the front desk to get some. 3. Two of us in the room, but I discovered, the morning of check-out, that there was only one clean washcloth, so I used a hand towel to clean my face.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Lorane , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 231-843-2140. Warm Regards, Samantha Assistant Property Manager

"Good Hotel Stay"

4
07/10/2015

Check-in/Check-out was fast and accurate. The indoor pool and hot tub were open until 11 p.m. with the last hour for adults only. There is a small fitness center. For the kids, there is a small outdoor playground. The hotel is a long building so if walking is a problem I would recommend asking for a room closer to the lobby/breakfast/pool area. There is not an elevator. Our second floor room was a typical hotel room with a king bed, mini fridge, microwave, iron & ironing board, hair dryer, and coffee maker. Free wi-fi was also available. There were plenty of outlets for charging electronic devices. The room-darkening curtains are always appreciated. The bed was comfortable and the room was clean and quiet. There is a complimentary breakfast in the morning but we did not go down to it.

Kati G, Manager at BEST WESTERN Lakewinds, responded to this review
Dear Denice S, Thank you for providing feedback on your recent stay with us. By telling us what you liked about your stay and where we can improve, you are helping us deliver a superior experience for our future guests. Thank you, and we hope to welcome you back in the near future! Warm Regards, Samantha Assistant Property Manager

"Almost perfect for the common man or family!"

5
06/10/2015

The facility was in top shape ! The price was great .They have a great massage chair in the lobby, that is free. They have a pool table (one dollar). Nice workout room with many options. Beautiful pool. lot of high ceilings. Incredible breakfast including honey packets ,vanilla creamer and great coffee! The rooms have a big refrigerator but no microwave. Enjoy

"great hotel"

5
05/10/2015

I loves the quality of the room, clean towels, flat screen TV and nice pillow and lot of them too. Their breakfast is fabulous. They are one of the best hotels in the US and the world as a whole. If only they could charge me the same price like hot wire, price-line and those cheap other site that sell hotels online. I will always used best western. They are great hotel.