habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Glasgow Livingston Hilcroft Hotel, Livingston

4.0/5  - basé sur 352 notations.
East Main Street, EH47 0JU, Livingston, Great Britain - Ver el mapa

El hotel de gerencia familiar Best Western Glasgow Livingston Hilcroft Hotel goza de una excelente ubicación entre Glasgow y Edimburgo. A sólo 1,5 kilómetros de la salida 4 de la M8, tendrá fácil acceso a todas clase de atracciones, desde centros comerciales y boutiques a museos, galerías y la extensa campiña. El hotel ofrece un bar y un restaurante muy modernos en los que se sentirá muy cómodo cuando regrese al hotel después de pasar un fantástico día fuera. Las habitaciones cuentan con instalaciones modernas y están bien equipadas de modo que deseará que llegue la hora de decir buenas noches. Las bodas celebradas aquí son memorables y nuestro servicio de primera clase también es inolvidable. Disfrute de su estancia en nuestro hotel.

Best Western

Glasgow Livingston Hilcroft Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 350 huéspedes
NOTA EMITIDA
Excelente
172
Muy bueno
116
Normal
35
Malo
14
Pésimo
13
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
48
De negocios De negocios
115
En familia En familia
78
En pareja En pareja
77
En solitario En solitario
6
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Staff"

5
17/09/2018

My two sisters and I recently spent 4 nights at the hotel. One sister has mobility problems and the staff went to great lengths to find her a room on the ground floor as she had trouble with the two flights of stairs. This hotel does not have a lift. This was sorted out immediately after our arrival and we were very grateful for their efforts. The rooms were very clean with good amenities, apart from lack of drawer space - only one drawer which housed the hairdryer. However, what the hotel lacked in drawer space it more than made up for by the hospitality shown by the staff. They were courteous, very friendly and extremely helpful. There was a good breakfast choice and food was served with a smile. Only down side to breakfast was that it took three days of asking for crispy bacon for it to arrive to my liking!!! All in all, a really good stay and would definitely consider this hotel again, should we return to the area.

"Disappointing service at breakfast"

3
15/09/2018

We booked 2 rooms and both we fine - disappointed with my evening meal having to be returned because the chicken was overcooked and the lack of service at breakfast. We waited 40 minutes for the breakfast to arrive and then it was only luke warm. Such a shame as it's a nice hotel.

"Good food"

5
08/09/2018

We were staying 2 nights as we were attending a wedding there. Very attractive hotel inside. I didn't see a lift (I don't know if there is one or not) which is ok as we don't need one but our case was on the heavy side so for less able people a ground floor room might be advisable. Our room was very nice. Huge bed and a bath in the bathroom which I always like. Ironing board in room was great as my husband's shirt had been a bit creased on our journey. We had a meal in the restaurant the first night and the food was excellent. Breakfast was good. I had Eggs Benedict on th Friday morning but when my husband asked for the same on the Saturday we were told it is not available at the weekend which is a little peculiar. Wedding was very well organised and flowed very smoothly. Nice little garden area with wooden gazebo at back of reception room where photos were taken. Lovely meal.All in all, really enjoyed our stay.

"Vacation"

5
31/08/2018

Absolutely fanstic service from the bar keeps Chris, Douglas and louis extremely professional and fantastic attitude will be back! Great french martini suggestion from bar staff all were a great laugh

"Enjoyable "

4
28/07/2018

Stayed here on business for 3 nights. Warm welcome, good service and well trained staff who were attentive to customers needs. The bed was a little hard for me however I requested a topper and extra quilts when I return from work it was all there. The manager also checked to make sure I was happy with it. Huge breakfast with a good selection to choose from. The room was a little dated and there was some traffic noise which is why I have not given a 5. Overall I would return.

"Afternoon tea"

5
22/07/2018

Fabulous afternoon tea had by my husband and myself would highly recommend x the food was delicious and the staff were great nothing was too much trouble x I have had a few afternoon teas in the past in different places and this is by far the best

"Could Not Have Been Happier"

5
19/07/2018

I moved to this hotel last minute after accidentally booking into a hotel elsewhere that made Fawlty Towers seem like luxury. I came here feeling apprehensive and rather upset at being 350 miles from home and having had a bad experience leading me to be here as a last minute alternative. As I pulled up I thought "this doesn't look much" which, from the outside, there's nothing remarkable about it or that makes it stand out but the inside is lovely. Clean, bright and tasteful. I was immediately greeted by a lady as I came through the door (not to the desk. Literally as I walked in she immediately acknowledged me) and she was friendly and polite throughout the checking in process and, most importantly, she made me feel at ease. She directed me to the room with good clear directions and I found my room no problem. When I did I almost cried with relief. The room was spacious beyond what I could have imagined. I had free bottled water and fox's sweet, the bed was huge (five foot wide!) and the whole place including the bathroom was clean, tidy and well decorated with no signs of wear. Earlier in the year I'd stayed at a 4 star hotel in Uphall and that room was half the size of this one with a lot of wear and tear. I went down for dinner and the staff there were equal to the lady on reception (who I think was the manager by the way). The bar staff were friendly and polite and the restaurant manager (I think her name was Marion) was superb. Great customer service and a lovely warmth about her. The food was LOVELY. Really tasty and great value - the fajitas, the trifle, the scampi, the lentil soup, the minestrone soup, the burger, all were lovely. After the first night meal, off I went to my room to try to get an early night but it was still light and sunny outside. No worries, the room had a blind and curtains that totally blocked out the sun and made the room perfectly dark to sleep. The bed was comfortable and there was even an alarm clock in yhe room so I could turn my phone off and enjoy a good nights sleep. Following morning I had a cuppa and ironed my shirts before jumping in the best shower I've every experienced in a hotel. It was a proper power shower like at home! There is not a single negative to this hotel that I could find and I WILL stay here again when I'm next in the area. THANK YOU FOR RESCUING A DISASTROUS BUSINESS TRIP WITH BOTH A NICE ROOM BUT A WELCOMING TEAM. I felt at home despite being 350 from my actual home.

"Fantastic Hotel"

5
17/07/2018

I have stayed here a few times now as it's close to a number of my clients for work, I can honestly say that the staff make such a huge difference to any stay, the room was very spacious itself with fantastic facilities, there is a restaurant onsite with more than ample parking, there are some electric car charging points as well. The staff were friendly, polite and professional at all times, and the food in the restaurant I would consider to be really good. Breakfast was also a real treat, thank you for your great hospitality, I really have enjoyed my stay and I will always make it a choice of mine whenever I can go there.

"Friendly hotel"

4
26/06/2018

Really friendly staff, helped me with my bags as there isn't a lift. Pleasant room, decorated to a good standard and very clean, albeit a little on the small side - but being a single traveller this wasn't an issue for me. I didn't eat in the restaurant in the evening, but the cooked breakfast was excellent.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind comments. It is good to hear this as the team works really hard. Regards, Colin

"A good stay"

4
25/06/2018

This hotel is fine if you just want somewhere to lay your head. It's not amazing but it's ok and the parking is good. It's dinner menu isn't spectacular and I thought it was a little dated with gammon and pineapple and choux pastry buns as specials but we ate there once and the food was ok. Breakfast was ok too, although I found the bacon and sausage very undercooked. The next day I asked for it to be cooked well and all was good.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thank you for bringing up the issue with breakfast. This has now been resolved. Regards Colin

"Pretty decent food, good service, slightly overpriced for West Lothian!!"

3
10/06/2018

Visited for quick bite to eat before heading to Glasgow for Ed Sheeran. Ordered two burgers, beef and chilli burger and two pints, bill about £30. Service good, surroundings look modern and fresh. Had a 30 min wait even although the place was quiet but was fine. Both burgers were lovely, served on slate platters and not too much trouble when I ask if I can have a plate, never enjoy eating off slate, more ends up on the table. Lovely time and a good start to our day, Only point is food is quite pricey and drinks for out of town, think it would put people off and remember you pay these prices in Edinburgh/Glasgow, rethink on pricing strategy. Visited YB 03/06/18 Ed Sheeran Pre Dinner Drinks.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for all your points and I will definitely take these on board. Regards, Colin

"Good accommodations for a good price"

5
07/06/2018

Staying here before we fly home tomorrow out of Glasgow. We've been very pleased with the room and the staff. The room is very clean with nice amenities. Scott at the front desk has been very helpful and informative. He's printed out maps to help us find places. Recommended a golf course that was perfect for our needs. He's friendly and welcoming. Everyone here is obviously trained in customer service. Would definitely stay here again!

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind comments.I do have a great team here. Regards, Colin

"Hair Emergency"

5
06/06/2018

A great big thank you to Marion, we were attending a wedding at the weekend and having such a small hand bag I didn't have room for a brush but Marion came to the rescue and supplied me with a comb in a matter of seconds!! Super Star!!! Thank you again :)

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, I am delighted that Marion was able top help. Regards Colin

"6 SCOTS Ball"

5
22/05/2018

Excellent venue, well presented and great value for money. The customer service was fantastic, as was the food. Our room was spotless and really big. We'll definitely stay again. Well recommended. Thank you.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you, I am delighted you chose the Hilcroft for such a special occasion. Regards, Colinn

"Business Lunch"

4
17/05/2018

We called when in the area on business en route to the airport. The food was nice, wholesome and Scottish, and the service quick and friendly. The dining room was busy with locals as was the outside seating, which is always a positive sign.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
We get a good trade locally most days. I am delighted you enjoyed your visit. regards, Colin

"Deceptively Good "

5
19/04/2018

Welcoming, genuine and friendly staff. Rooms are well turned out and very clean. Desk area and good Wi-fi helpful for business travellers. Excellent restaurant food and neat bar area with sky sports. Perhaps not what you would expect from the outside. Excellent stop over.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you, we are working with an older building, but I am delighted that our interior and staff make the hotel stand out. regards, Colin

"Recommended"

5
18/04/2018

Great stay clean and pleasant throughout the whole hotel. Staff were friendly and approachable and keen to help especially as the hotel was so busy. Decor of hotel was very good and the rooms very clean

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank yopu for your comments and feedback. Regards, Colin

"Second home"

4
11/04/2018

I have been staying at the Hilcroft whilst working away Monday to Friday. The staff are friendly and helpful, the food is excellent if not a little bit repetitive after staying in it so often, I have stayed in about 8 different rooms. They do vary in size however all were clean and adequate as I was a single traveller. Some of the rooms I would not have liked to stay in if I was with my partner due to size. The bathrooms are all modern, water pressure is good and plenty of hot water. The only fault I have had was being put in a room above the function room whilst a Christmas party was on, however, when I went down to reception they moved me straight away just a shame they hadn't put me in that room to start with.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your review and comments. Regards, Colin

"Lovely Stay"

4
09/04/2018

Warm welcome and quick early check in. Room was clean and bathroom was lovely with separate walk-in shower. Seated quickly at breakfast and service was good. Breakfast was fine, fair selection, full-Scottish, cereals etc. Would definitely stay again if we were attending another wedding.

"Monday Night Dinner"

5
09/04/2018

Visited with family group including young baby. Staff were wonderful and couldn't do enough for us. Service was quick and attentive, high chair supplied for the baby, half portion no problem for the granny!! Food was lovely and well presented from the mussels to the meringue everything was great and the portions are very generous. Plenty parking available and all facilities very clean. Will definitely return

"Lovely overnight stay"

4
03/04/2018

Staff were really friendly and food was delicious , our room had huge tv , ironing board ,iron , trouser press ,hairdryer and was very clean .We had bottled water in the room as well as tea and coffee i would definately go back and stay here again .

"Hilcroft Hotel"

5
01/04/2018

Beautiful hotel with great amenities and very friendly staff. Enjoy Excellent food and drink and plenty of parking. Would fully recommend 100%. Located off Whitburn and cater for many occasions. Loved our stay and will definitely be back.

"Afternoon tea"

5
30/03/2018

Had a fantastic afternoon tea here two weeks ago food was delicious the woman who was looking after us was fab and very pleasant and friendly will definitely be back soon. Restaurant was clean and comfy

"Excellent"

5
13/03/2018

Nothing was too much trouble for the staff at this hotel. Warm, welcome and comfortable stay with great food. Good menu choices all day from snacks to full menu. There is a lovely wedding room as well as a function room with too. I can thoroughly recommend the haddock for breakfast !

"Superb Wedding Venue"

5
12/03/2018

Just spent 3 nights here for a family wedding and would recommend the hotel as a venue. The hotel was spotless, the function areas were terrific and the staff were very tuned in to make sure a special day was all it should be. Room and bar prices will not break the bank. The only small gripe would be that no "Residents Bar" arrangements were in place although a polite request for a "continuance" of our pre wedding celebrations was accommodated without too much fuss. Super breakfast served each morning by the ever smiling Pedro.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind comments. I am delighted you were looked after and the bar was kept open! Thanks again, Colin

"Mothers day lunch"

3
12/03/2018

Went for mothers day just myself daughter granddaughter soon as wee got table asked if wanted a drink but just wanted to relax have time got exactly that tòok food order champagne was included had to ask for it starters came was nice both had pate dinner came 15mns later broth had beef but was tough and dry no one came asked if needed more drinks waitress serving at nxt table so I got her attention then wee got puddings 20 mins later asked to pay then had to ask again shame won't be back had better and better service too

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments. I am sorry you did not receive our usual high level of customer service on Sunday. I do wish you could have said at the time about your meal and given me the chance to rectify this on the day. You should have been asked and I am sorry you were not. We did have over 300 customers, but I will bring this up with my team. I would appreciate it if you could get in touch with me directly. Regards, Colin

"great value for money!!"

5
12/03/2018

stayed here two nights for a family wedding. got checked in earlier than stated as our room was ready. the rooms are spacious, clean and have all the added touches (fans, sweets, bottles of water, ironing board iron etc) to make your stay a comfortable one. the breakfast and lunches were very nice in the hotel. the wedding itself went very well and the staff were very friendly and pleasant. the meal at the wedding was lovely and all are family spoke highly of the food. fully enjoyed r stay here and would certainly reccommend it and wil make a point of returning here in the future.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to leave your review. It is very much appreciated. Regards, Colin

"our daughters wedding"

5
04/03/2018

well were do i start ,. These guys went above and beyond to make everything so magical for us and the bride and groom would like to thank everyone Margaret, Scott and all the other amazing staff we couldn't have done it without use. the rooms, food amazing. if anyone is thinking of having any function i would highly recommend they have it in the Hilcroft hotel .can't thank you guys enough

"""Great to night date"""

5
19/02/2018

Well,booked table for two. thought we should have visit here.had really good experience . Great fresh food. chicken peri peri was delicious. service from pedro is good.the place in really tidy and transparent which is very comfortable. just looking forward to go again.....

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments. All the team are encouraged to read Trip Advisor. Regards, Colin

"Comfort and availability"

5
19/02/2018

The hotel was central to my area of work and the staff at reception were friendly and very helpful. The room was on the ground floor and was very comfortable with all the amenities of shower ,toilet and hand basin.There was fresh towels provided on request as well as shampoo and body wash. The restaurant was clean with helpful staff and a good choice of food on the menu for Dinner as well as breakfast. overall a good stay.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind review. It is appreciated. Regards, Colin

"Overcharged "

1
01/02/2018

I was overcharged so much that according to their advertised prices for starter and main, my pudding came in at £10.70 to match their bill. I wish a had more time during checkout to query it, but had to get to work

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments. As you know, we have been in touch and resolved this situation and refunded to your card the overcharged amount of £2.15. Your large glass of complimentary wine is waiting for you on your next stay as an apology. Regards Colin

"Little gem of a place"

5
28/01/2018

Booked this hotel as it was cheap for a night's bed and breakfast at £36. Needed a one night stay to attend a funeral in Edinbugh the following day. Very friendly staff, informative and attentive. Very impressed with table-service breakfast, too! Delicious hot, fresh cooked breakfast to set us up for the day. This really was a little gem of a place. Highly recommended!

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Many thanks for your kind comments. Regards Colin

"New year stay"

5
05/01/2018

Once again a brilliant time was had by us all. Rooms are clean. Plenty hot water and a nice powerful shower. Nothing is a problem to the staff and breakfast next morning is fab. Best way to party and nit have to drive home. Chef even had dairy free ice cream !!! Small thing for some but massive for me as never had ice cream before and happy to say I was rather excited

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for taking the time to post your review. I am delighted you enjoyed your night. Regards Colin

"Friendly hotel"

4
28/12/2017

Had a night here and it was very pleasant ,the staff very friendly and helpful my room was a good size and very clean and modern it's a good location just 5 mins off the main motorway between Edinburgh and Glasgow

"Xmas Day Lunch at the Hilcroft"

5
26/12/2017

Had a wonderful Xmas Day lunch at the Hilcroft. Table setting was just right and the food was delicious. Every member of staff made us welcome and are a credit to the hotel. The whole experience was thoroughly enjoyable and I cannot give praise enough to the Hilcroft for making our Xmas Day a special one. Thank You!

"Christmas Party Night"

5
16/12/2017

Brilliant night. Well done to all the staff and management for a fantastic night. Menu was fabulous and suited everyone. Delicious food all served by friendly efficient staff. ABBA tribute was excellent everyone enjoyed the sing a long and a dance to the music. Great fun. The function suite was decorated beautifully. The whole evening got everyone in the festive mood. Great time had by all.

"Just 1 night at the Hilcroft"

4
06/12/2017

The hotel was busy with a wedding but staff still found time for a warm welcome. Very clean modern room with a lovely ensuite. After midnight the hotel was very quiet leading to a good night's sleep. Didn't have breakfast so can't give an opinion.

"Best value for money hotel"

5
06/12/2017

We stayed at this hotel, before attending a funeral. The staff were extremely professional and helpful; allowing us an early check in. The room was comfortable and warm; and breakfast very tasty and plentiful. Great value for money. Far better than hotels charging significantly more. We would definitely recommend this hotel.

"Very Central with excellent breakfast!"

5
03/12/2017

I stayed here for one night on Business and was pleasantly surprised. For the price, you get an excellent room and the service was second to none. The room was spacious and had a huge and comfortable bed. The bathroom was spotless and was well appointed. I had breakfast and was very impressed with the service. There is a continental selection available and the hot foods were made to order. I was very impressed with my full Scottish breakfast. All in all, excellent stay! I will be back now that I've found this place. Ideal location in the central belt. Thank you :)

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind comments and we look forward to seeing you again soon. Regards Colin

"The Invisible Biscuits!!"

3
01/12/2017

Popped in at 9.20 pm tonight for coffee with my 3 sisters (aged 55-66). Waitress came over and we were told we couldn't eat our own biscuits!! Firstly we didn't have our coffees at that point and secondly we didn't have any biscuits. What she saw was a box of chocs I had given to my sister as a gift to take home. I would suggest staff check their facts first before throwing accusations!! It was very unpleasant and totally unnecessary. It seemed like a very nice restaurant but if that's the level of their customer service and welcome we will not be returning.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your review. I am sorry that this misunderstanding occurred. As you can see from our reviews, we have a high level of customer service. A second chance would be greatly appreciated. Regards Colin

"Two night stay to attend wedding at hotel"

4
13/11/2017

My elderly mother and I stayed at the Hilcroft for two nights earlier this month to attend a wedding which was being held in the hotel. We arrived on the Friday evening and as my mother walks with a stick we were allocated room 2. This is just off reception and has easy access to the function rooms, bar and restaurant. However the traffic noise at night woke us up a few times. As our stay was only for two nights not much of problem really. As is normal, you can request extra bedding etc and my mother needed a nonslip bath mat for showering. This was placed in the room whilst we were at breakfast on the Saturday. In the wardrobe we found an iron and ironing board which was good as we could give our outfits a quick once over before the wedding. There's also coffee and tea making facilities. The breakfasts can't be faulted, plenty of choice and served by pleasant staff. The bar meals too were excellent although the bar was somewhat cold. Then again it was November! The setting in the function room for the wedding was beautiful. Although we were disappointed with the food served. All I can say is starter was dry - melon unripe and certainly not juicy. Main courses were also dry - lack of gravy. Desserts were dry - lack of pouring cream. Such a pity as bar and restaurant meals were very good. All facilities were very clean and tidy. Staff very pleasant and helpful. Would definitely recommend to friends and family.

"Very good "

4
03/11/2017

Stopped over for a couple of nights, nothing to really complain about, it's clean, neat and tidy, staff pretty good, food pretty good, rooms pretty good... it's not a "WOW" place but it serves its purpose well, probably a little expensive if anything, but all in all, no problem.

"Gem of a hotel "

5
02/11/2017

I stay in hotels about 100 times a year. This hotel is new to me. I like the Best Western brand. Indie hotels but a good standard. This hotel is a great ambassador for the brand. Ask any business traveller. A clean comfortable bed, a bit of space to sit down, good Wi-fi, decent food, good bar, friendly staff, peaceful surroundings and easy parking. This hotel has it all. It's not the ritz, it lacks a pool or gym but it is a cracking hotel and not too expensive. I'll be back!!

"Autumn bteak"

5
26/10/2017

We stayed at the Hilcroft Hotel for 4 nights on our first trip to Scotland. Brilliant service from all the staff and cleanliness could not be faulted. Would definitely recommend and definitely would not hesitate to stay agai

"seeing grandad"

4
16/10/2017

A family visit, this hotel was nearby and no mistake, a nice clean room with ironing facilities and you could make a cup of tea and coffee. The breakfast excellent and on the monday even more choise than on the sunday. We even had a meal on Sunday night, very special. We liked it very much it. On our next family visit. we will come again.

"3 day stay"

5
16/10/2017

Extremely helpful staff, breakfast was excellent, room a little on the small side and the main road on which the hotel is situated was noisy on occasions. Would stay again, but ask for a room at the back of the hotel. Loads of parking

"good hotel"

5
12/10/2017

Know this hotel from living in the area, but this is the 1st time I stayed in it. Decent sized room. Looked like a recently renovated bathroom. Cleaners were quiet around guests like myself, who prefer to sleep, rather than eat breakfast. The rest of the staff were helpful but unobtrusive. Good food. When living in the area, I ate in the Restaurant a few times, including having a 25th Wedding Anniversary meal there. All in all, a pleasant, friendly establishment. I would certainly stay there when in the area again.

"One night stay"

4
06/10/2017

Just stayed for the one night. Relaxing hotel with friendly staff. Room was small but as not on holiday it wasn't an issue. Overall quality of room and food was very good. Plenty of parking on the grounds and cleanliness of hotel was excellent

"Very pleasant and relaxed "

4
05/10/2017

One night business trip. Pleasant hotel, comfortable clean room. Fairly quiet taking account of the usual suspects who talk loudly and bang doors late on (same at all hotels). Nice touches in room eg sweets and water etc. Good range of cooked to order breakfast (I just had poached eggs on toast). Nicely priced evening meals , tasty too.

"Business Trip"

4
06/09/2017

Check in was friendly and efficient. The room was clean, pleasantly decorated, well equipped and quiet and the bed was very comfortable. The cooked breakfast is an impressive spread with a wide selection of items. The staff are all friendly and attentive.

"stay while visiting the Edinburgh Tattoo"

5
28/08/2017

a very comfortable one nights stay on way to the tattoo. we had a fantastic welcome from all the staff who couldn't do enough for us. as we were in a group our meal was a set menu which couldn't be faulted. Our stay from start to finish was a lovely experience . We would recommend this small hotel to anyone. Thank you all staff.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thanks for your kind comments. I am delighted your stay was comfortable and you were well looked after. Regards Colin

"30th wedding anniversary vow renewal"

5
27/08/2017

Fantastic.We had quite a time last night,and what a fantastic venue run by great staff from front of house to bar,waiting staff. The room was very comfortable with plenty space a large bathroom with shower and a bath. But what made it really special for us was how Margaret Gill and everyone at the Hilcroft really looked after us.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Margaret is aware of your review and I have also thanked her for the great customer service she provides and instills in all the team. Regards, Colin

"Great customer service! "

5
27/08/2017

Just home from a stay at the Hilcroft last night and I can't say enough good things about the staff, in particular Clair and Margaret! We had a few issues checking in which were all our own fault but these two ladies dealt with everything for us! What could have ruined our weekend was rescued by their brilliant customer service! The hotel itself was also lovely and great value for money! Our room was clean and perfect for our stay! There is a nice bar and restaurant attached! We would definitely stay again!

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thanks for your comments and specifically those regarding Claire and Margaret. It is very much appreciated. Regards, Colin

"Fantastic Staff and Hotel "

5
16/08/2017

I wanted to take the time to say a BIG thank you to Claire and staff. My wife left her electric toothbrush and laptop charger behind and after ringing the hotel not having much hope she would get them back Claire was fantastic to deal with. She offered to take the items to the post office out of her own time and sent them back to us recorded delivery, ringing us to check up we received them. It's not all about the service at the hotel but also the after service. We really appreciate the effort she went too and with that alone the next time she is in Livingston for a business meeting she will be sure to use this hotel again. Well done Claire you really deserve alot credit for your customer services as it was top class :)

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thank you for your comments. I have spoken to Claire personally and made her aware of your review. Regards Colin

"special private function"

5
15/08/2017

cannot praise the staff enough for a fabulous night 12th august 40 guests and not one complaint food and service first class bar staff brilliant and disco spot on cannot that you enough for making it a very special night

"Comfortable,clean,welcoming"

4
15/08/2017

Well located family owned small hotel. The entire place is very clean, corridors and rooms are all very well maintained, and the staff are professional. Breakfast was freshly cooked and everything was brought to the table including toast so no standing around for ages waiting for White toast to pop out of an industrial toaster.

"Great lunch"

5
19/07/2017

We took 3 important guests from London to the Hilcroft for lunch. We explained we were on a tight deadline for their flight back and asked what was a better option for the chef. Everything was perfect, the fish and chips was excellent and one of our party had the fajitas which he rated as one of the best he had ever had and her travels worldwide so that is a positive. So great lunch, peaceful, prompt and highly professional staff.

"Nice and clean"

4
12/07/2017

Stayed here as it was a bit out from Edinburgh where we were visiting. Was delighted with the room as it was nice and clean. Could of done with more tea, coffee and sugar making facilities in the room, but that would be my only complaint.

"First class stay yet again"

5
06/07/2017

We stay here when we visit relatives in the area and yet again the staff went out of their way to be helpful and accommodating. The room was perfect and very clean. The hotel hosted a function for our family in the conservatory and the food and service was excellent. Breakfasts are great too. We will certainly be back.

"No sleep!"

1
18/06/2017

Although the staff were very friendly, my husband and I were very disappointed by our stay. The hotel is right on the Main Street and has a lot of road noise. There was also a sign in the bathroom saying don't drink the tap water! What!? We asked, and the person at the front desk said it would be okay if we boiled it - I do that when I'm camping- not at a hotel!! So I asked if they provided bottled water. I was told I could purchase some at the bar. The last nail in this coffin was the amount of yelling the hotel allowed their wedding guests to do right in front of the hotel under our window! Oh, and the 4 am wake up call we asked for didn't happen - thank goodness we never got to sleep anyway! Slept on the plane!!

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your comment regarding the staff. The team do work hard to make all our guests' experiences positive. The water is stored in tanks and this is why we recommend not drinking it. I think what Katrina meant was that it was fine for using for tea or coffee, not to boil then leave to cool for drinking water. We offer both bottled water chargeable and jugs of ice cold tap water free of charge for all our customers both resident and non resident. Noise can be an issue at closing time, which our porter does try to keep under control. Your wake up call was booked but not programmed into the system, hands up, we got it wrong. I know are from overseas, however, if you are ever passing, please contact me directly before hand and I am more than happy to make amends by way of a free overnight stay. Regards, Colin

"Great Hotel"

5
16/06/2017

Great Hotel, Staff great and facilities fantastic. Location also good right off the main route. Rooms clean and great selection of complimentary drinks and sweets. WiFi also good here had no issues with working.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thanks for your positive comments. I am delighted you enjoyed your stay. Regards, Colin

"A fantastic week stay"

5
09/06/2017

I stayed here as I was on training within the area. The hotel is clean, modern and tidy. The food is nice and have a good choice to choose from and they are good size portions. Claire at reception was very friendly and polite. All the bar staff were more than accommodating and gave great service and Scott the manager was an absolute Gem who made the stay even better. The rooms have t.v, kettle, iron board and iron with ample hanging space and the bathrooms are nice size with bath & shower.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Many thanks for all your kind comments which are greatly appreciated by all the team here. Regards, Colin

"Grease v dirty dancing/ family gatherings"

5
21/05/2017

This show is yet to fail me I attend every year and never once been let down all the staff go out their way to make sure you have the best night ever and all songs from grease and Dirty dancing are played along with a few more that isn't.The band interact with the crowd also at the end of the night they come round and thank everyone that came to their show also the food has always been lovely and hot as well.i have also had family gatherings here within the 108 bar and again never been let down good size portions for the meals staff are friendly and helpful all times and are great with kids would defo recommend this hotel to anyone.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your positive comments. These have been relayed to the team here. Regards, Colin

"Crap avoid going to functions "

1
20/05/2017

Went to a grease v dirty dancing night with 3 course meal for £35 pp. arrived in plenty time put to a table with pillar. When complained that we wouldn't be able to see anything we were assured we will that the group come out on the floor !! However that never happened. Couldn't see anything. Meal was cold. Chocolate cake dry & very small portions. Only 6 relevant songs to grease / dirty dancing played before band took 1 hour 30 mins break. Through out that time they played dance tunes. When complained we were told they'd be back on and it would be better. However 15 mins later they went back on 1 dirty dancing song and 2 nothing at all to do with grease or dirty dancing. By that point we got up and left. The night was really poor, and a disappointed time was had by us all. We weren't the only ones who left. Don't recommend their functions. Really disappointed as food is usually fab in there as we've been several times. We feel so let down and duped as was expecting a fantastic meal and time.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your review. I believe you have spoken with the general manager and have resolved you issues. Regards, Colin

"great staff"

4
12/05/2017

Very friendly and helpful staff throughout my stay. Rooms could do with an update but for the price its very good. The restaurant is excellent.. great value and the food during my stay was very very good.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your review. There is a continuous rooms upgrade programme in place which will be finished by the end of 2017. I will pass your kind comments onto the staff. Regards, Colin

"Traffic noise and toilet fan noise"

3
26/04/2017

The room and staff fine but the traffic all night the fan all night sleep poor if you want a sleep I suggest asking for a room at the rear of the hotel the traffic was all night so loud and the smell of petrol fumes very bad

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments. When you return, please ask for room 13 to 20, which are at the back. Regards, Colin

"Nice hotel "

4
25/04/2017

I stayed overnight for work purposes and was impressed. Whilst the outside doesn't look very impressive, inside is quite modern and clean, and the rooms have been recently done to a good standard with large comfortable bed, and large bathroom with power shower, and have all amenities you need with complimentary bottled water a nice touch. I ate in the bar and the staff and food were excellent, with a good range of meals and snacks. My only complaint is that when I came to check in and out there were no staff on reception and I had to wait a good few minutes both times, but overall I would stay again.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments and positive feedback. Being a smaller hotel, I have only one receptionist on duty at a time and so sometimes they have to leave the desk. Apologies for this. I am delighted you will return. Regards, Colin

"Terrible"

1
31/03/2017

We had a large family booking the evening before my Gran's funeral as the family had travelled from various points across the U.K. We checked in without a hitch and I was pleasantly surprised by the spacious room that more than accommodated the travel cot that the hotel had provided. The family then congregated at the bar where the staff were only too happy to cater for our party by setting up a large table for us. Unfortunately there was hardly any staff around and we were often waiting for over ten minutes to get a drink which only worsened as the bar filled up. The staff that periodically popped up didn't acknowledge you or your wait and certainly offered no explanation. When we tracked the waiter down to take our order we waited over an hour for the food to arrive and some members of our party were ready to cancel their order. Again no explanation and certainly nothing in the way of an apology. The staff we could see were extremely busy to their credit, there just learly wasn't enough of them. Now to breakfast.....55 minutes from sitting down to getting a coffee, frozen eggs benedict, all breakfast orders wrong in the first instance, not enough cutlery, not enough butter, cold toast, need I go on? Our main gripe was the complete lack of empathy from the staff, they seemed incapable of apologising and the waiter seemed more bothered by the fact that he was rushed off his feet rather than providing satisfactory customer service to us. It is the hotels obligation to provide enough staff, we felt let down and disappointed by the whole experience and can only hope that the reception to my gran's funeral runs more smoothly.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to feed back on your experience. I believe you had a good conversation with Margaret, the General Manager and resolved the above issues. Regards, Colin

"Attended a family wedding - super day"

5
20/03/2017

I attended a family wedding (C&C) on 18 March. We all had a great time. We were staying in the hotel the night of the wedding and as we travelled a wee bit to our destination the hotel was able to accommodate our request for an early check-in. This was much appreciated and the room allocated (Room 24) was perfect for my husband and I and our 12 year old daughter) . The wedding itself was excellent. The function room where the service was held was beautifully set up, the hotel staff (right from check in) were friendly and helpful and the wedding meal was lovely. Breakfast was also excellent. A great day was had by all.

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your positive comments. I am delighted you had a great stay. Thanks Colin

"Good overnight stay"

4
19/03/2017

Made welcome after a stressful journey and looked after throughout our visit. Restaurant had a good selection of reasonably priced food although drinks were a little on the high side. Waiting staff attentive but not overwhelming . h quietly and wellProblen we had dealt wit

hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you very taking the time to feed back on your experience. It is very much appreciated. Regards Colin

"Nice Hotel but noisy at night"

4
28/02/2017

Stayed for a wedding. Hotel was lovely, rooms were good size. Food was good. Only down side is its noisy at night in your room. Rooms could do with sound proofing. Great power shower in the room. Staff were very friendly and helpful.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your comments. All our rooms now have "power " shower pressure. Thanks again, Colin

"Nice Hotel but Noisy Rooms"

4
27/02/2017

Stayed here for one night after a wedding held there. Wedding facilities and food served at wedding were first class. Hotel itself had decent sized bedrooms with ample essential facilities, but beware the walls are 'paper thin'! Could quite clearly hear conversations going on in adjoining room. Traditional Scottish breakfast in morning although good sized portions was a bit on the greasy side but no real problems there. Bar prices were reasonable and locals use this as a restaurant which showed main meals come well recommended. Ok for a one or two night stay but any longer and you'd probably struggle to find anything to do in the immediate vicinity.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your review. Its very much appreciated. I am delighted you enjoyed your visit. Regards, Colin

"Nice hotel but...."

4
21/11/2016

Stayed here for one night before heading back home. The hotel itself is really impressive from the outside and we loved the Christmas decorations on the roof. The receptionist was really welcoming and we loved our room which was small but immaculate. The decor was lovely and everything spotless. The night we stayed we were meeting friends in the restaurant and sadly that's where it went downhill. We had booked a table for 8pm and it took 15 minutes before we had to ask if someone would take a drinks order from us. We then got flat lemonade for the kids which had to go back. One of the child meals was sent back 3 times because they kept getting the order wrong. The vegetables weren't al dente but rock hard. After our meal we headed to the bar for a few drinks and that was really enjoyable - no problems at all. Our room was right above a dinner dance but that's to be expected on a Saturday night so we weren't too bothered. Just make sure you know where your room is and if noise bothers you then you may want to move. Again, lovely receptionist when we left the following morning. The only let down was the service in the restaurant but that wouldn't stop us from booking again. We would eat elsewhere though and maybe try the breakfast instead next time.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for all your lovely compliments. I am disappointed you felt the restaurant experience was not up to standard. Could you contact me at the hotel at your convenience? Regards Colin

"Business trip"

5
18/11/2016

Stayed for three nights, very nice hotel, friendly staff nothing was a problem to them. Room was clean and tidy. Bar area very nice meals were top notch standard. had no complaints at all. I have stayed in higher star hotels not as good as this one.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your kind comments. These will be passed onto the team here. Regards Colin

"Friends weekend away"

2
09/11/2016

I stayed here for 2 nights. I am from the area however we had friends coming up from England that we met abroad earlier in the year, so we decided to book three rooms. The hotel in itself is lovely, very well decorated and set out. Also liked the room interior, even tho compared to my friends bathrooms mine was old and discoloured, however very clean which is the main thing. My biggest issue with the hotel is that i feel we were looked at differently from the other guests as we are in our 20s, didn't feel very comfortable when speaking with staff as i felt they were maybe looking down at me. At night the room was absolutely freezing, i travel a lot and have stayed in many hotels. However i have never been in my life been in one so cold. My teeth were literally chattering and thats no exaggeration. The heater was up as full as it would allow, however the room remained that cold i couldn't take off my outer clothes. Had the staff been more approachable i maybe could have spoke with someone regarding the issue. Also i wasn't happy at the room service not been 24hr. The £25 room charge as well for any alcohol in the room is ridiculous. I have never came across this before. I was also confronted by one of the night staff - security i think. For noise that was made the night before. I was told if the was any noise again i would be chucked out there and then. I can say for 100% that there was no noise from my room that night. I always, no matter where i stay have full respect for other guests. Again I feel like my age, was the reason for this comment and i was being looked down on. I won't be returning again which is shame because we have a few more nights planned.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your review. I am sorry you felt you were treated differently because of your age. I have never heard of this happening before and can only apologise. Again, complaints from other guests pointed to excess noise from your rooms, but if they were wrong, I apologise. All customers get treated with the same respect as they treat my team. If you would like to discuss this further, I would be more than happy to speak with you? Regards Colin

"One night only"

5
01/11/2016

Stayed over for one night only. Very welcoming reception area and lovely staff. The room was very well presented clean and comfortable. The bathroom was spotless and decor was beautiful. Went down for dinner to restaurant where we had a lovely meal with excellent service. Good selection on the menu and well priced. Decided to join the club for points as we would definitely use this hotel again well done

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi , thank you for your review. I am delighted you enjoyed your time here and I will make sure your comments are passed on. Regards Colin

"Unhospitable rules?"

1
30/10/2016

As someone who has travelled extensively with my occupation I have stayed in many hotels and seen a lot.. I HAVE NEVER SEEN A HOTEL IN THE WORLD WHO FINES YOU £25 if they catch you drinking alcohol in your room that was not purchased in their hotel! (You can take your trash home with you when you leave?) Try having a burger and chips in their restaurant. They will not leave the ketchup bottle. The foreign waiter comes and puts 2 or 3 teaspoons of the red sauce on your plate... as if they were grinding pepper. It was unpleasant to have wait staff and management hanging out together 2-3 feet from table while trying to eat. Day old bread on a very nicely hand formed and seasoned burger! You get your choice of 2 Big Brekkies... meat or veggie. Same ol' same ol'. DEFO FIND SOMEWHERE ELSE TO STAY.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, I received you letter with no way to respond to you. How about you get in touch ? Colin

"Confortable room"

5
25/10/2016

Only slept a few hours before going to Edinburgh Airport. Nice room with modern bathroom. Did not try the breakfast. In my room the wifi was good. Overall a good value hotel with convenient location, if you need to be in the airport.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your kind review. As you found out, we are only 18 miles from Edinburgh International airport. Regards Colin

"Wedding venue and overnight stay."

5
25/10/2016

My daughter was married here on Saturday and I can't recomend the venue highly enough, from the beginning to the very end all staff were extremely friendly and nothing was too much for them, meal was beautiful and rooms were fantastic and very clean. We will hopefully visit again soon.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thank you for your kind words. I am delighted you were looked after by all the staff. Regards Colin

"Room comfortable, but small disappointing Wi-Fi"

3
21/09/2016

Have stayed here a few times, the rooms are comfortable but on the small side and do not have air conditioning which means they can be a little on the warm side at night. Opening the window did not help a great deal. The Wi Fi, although free is disappointingly slow and during the evening was too slow to open up a number of Web sites which is awkward if you are working. Breakfast service was a little abrupt.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to give feedback on your experience. Unfortunately, there is no fibre broadband in the local area, however, we are looking into bringing in a dedicated leased line to improve our wifi. Thanks again Colin

"Great food let down by service! No wine of the week!"

3
30/08/2016

Visited on a Thursday night in August for a girls catch up night. Sea bass and red thai curries were both complimented. Service a bit hap hazard, each time we wanted a fresh bottle of wine we approached the bar to be told we had to wait on table service which meant we at up to 15-20 at times and the restaurant relatively quiet. Same goes for when asking for the cheque sat for 20 mins and asked 3 times. One bug bear was we ordered our third and final bottle and no one mentioned we would be ousted in 20 mins so felt rushed to drink it, at £15 a time not great. Finally, where is wine of the week? Cheapest bottle of wine in a local place £14 should rethink. £87 pounds later on food and drink and not felt had a great experience with the service. Visited 11/08/16.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, I am delighted that you enjoyed your meal when you were in. I have looked into your comments and can only apologise. The one member of staff got caught out as it was particularly busy when you were first in. Licencing dictates that customers must be off site for 11.15pm, however, I have now instructed our team to make customers aware of this when they purchase drinks near the end of the night. I hope you will not let this one experience put you off returning. Kind regards, Colin

"recommended"

5
28/08/2016

clean and quiet hotel. the breakfast was good. location was convenient. less than 20 mins from Edinburgh airport reserves it as a value for money option for accommodation after an midnight arrived flight.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your review. Regards, Colin

"Great Place"

5
26/08/2016

I have attended numerous functions here over the years but only stayed over night once during my sisters wedding. The hotel is VERY efficiently run by a VERY hands on management team. Nothing is too much trouble for the staff here with Margaret at the helm. The food is excellent and consistently excellent the service is great and the rooms were spotless and comfortable.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your lovely comments. I will make sure these are passed on to all the team here at the hotel. Thanks Colin

"overnight stay"

4
25/08/2016

overnight stay for out bus trip to the milatary tattoo. Arrived early and found the hotel room lovely I would think just had a refurb carpets smelt new and the bathroom was lovely. we had a set meal at night which was very nice. The breakfast in the morning was cereals toast and a cooked breakfast, no choice on the cooked breakfast everything came on the plate even if you didnt want it. maybe easiest for them to do with a coach trip.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for your time in writing your review. With larger parties eating at once, the platter is the most efficient way to serve breakfast. However, please mention if your back in the future any specific request you may wish for. Regards, Colin

"Bus trip"

5
21/08/2016

Stayed here last week as part of a bus trip visiting the Edinburgh tattoo, from start to finish we were very impressed, good meals, very pleasant staff, clean comfortable rooms, nice outside area where we enjoyed a drink in the sun, I asked for a fan for the room as it was a warm evening, no problem at all, thanks again, and keep up the good work.

hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thank you for your kind comments. I am delighted you found the hotel and the staff to be pleasant. Thanks again Colin

"Very very decent hotel"

5
07/08/2016

Attended a wedding here yesterday as a guest and also was the dj forbevening function. The meal was spot on, lots of meat in the steak pie and was presented very well. I found the staff excellent, helpful and made guests very welcome. I found the duty manager excellent and she did ab excellent job of making sure the day went without any hitches. Everything ran absolutely perfect. As i dj mostly weddings i sometimes find the co ordinators pretty hard work and unhelpful and sometimes a little rude with contractors coming into their venue. I was shown best way to load in, where to park etc and she sidnt pressure bride and groom into cutting cake at a time to suit the staff. Have dealt with some genuinely horrible stuck up co ordinators over the years and yours is a credit to your hotel Was a pleasure to be here as a guest and also to work in at night. Room had good atmosphere and nice for older guests to venture into adjacent suites for a quiet drink and reat their ears Would thourougly reccomend your venue.lovely day

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your review. I will pass on your comments to all the team here. I am delighted you enjoyed the day. Regards Colin

"6th Birthday party"

5
03/08/2016

There was 27 of us celebrated one of our friends birthday. We had a 3 course meal for £20. Every course was plentiful and it was all made to perfection.The service was outstanding. Waiters and waitresses are the best ever. Nothing was a bother they got you anything you wanted to go with our meal.Would really recommend it to anyone.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind comments. I will pass this on to all the team here. Regards Colin

"Hilcroft Hotel"

4
27/07/2016

Stayed one night. Great value. Good Reception Staff and very pleasent Bar Staff. Good Food. Dining Room service available until 9.30 pm, good to know. Don't stay in ROOM 27 if you are going to bed early - a Bar Cooler Pump is on till 10pm on the floor underneath. Room very comfortable thought.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thanks for your review. I am pleased you enjoyed your stay. The cellar cooler system goes off at 10pm, however, this can be adjusted to suit. Regards Colin

"Hilcroft Hotel, LIVINGSTON"

5
25/07/2016

Stayed one night while in Edinburgh for a night out. Great location just off the M8. ( Far enough to be quiet . ) Staff very friendly and helpful. Room was excellent, breakfast very nice. Sure I'll stay again. :)

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind review. I will pass this on to our team here. Regards Colin

"Great"

5
20/07/2016

I had my wedding here and it was amazing. The staff could not have been more helpful. I would totally recommend it to anyone wishing to get married here. All you have to do is turn up on the day and the staff will do the rest.

hilditch, General Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your comments. I am delighted you had an amazing day. I will pass this on to all the team here. Regards, Margaret Gill

"Fantastic family wedding"

5
18/07/2016

We almost took over the entire hotel for a family wedding, many staying the night after and some of us staying the night before too. The accomodation was excellent, spacious rooms, very comfortable beds, well appointed bathrooms and plenty of storage. Free wi-fi throughout the hotel too. The public areas were lovely with a comfortable bar leading into a restaurant where breakfast was served. We didn't have dinner here ourselves but other family members who did were full of praise. We did have a light lunch in the bar and it was just what we were looking for - soup and a sandwich. Breakfast itself was a table service fully cooked Scottish or vegetarian which was lovely with a small buffet continental also available. Coffee, tea and toast were included. The buffet was slightly disappointing - no croissants! The staff were amazing - coping effortlessly with the usual chaos that (our) family weddings tend to be. They were all very helpful and efficient. The wedding itself was held entirely in the hotel. The ceremony was in one function room, beautifully decorated, then we were ushered professionally through to a separate function room with a bar whilst the first room was reset for the meal and the photographs were taken in a small private garden. The dinner and speeches were again handled with quiet flawless efficiency. The food was first rate with generous portions and clearly freshly cooked. Pleasing everyone at such functions is not easy - but I didn't hear a single complaint on the night or since. Finally we were whipped back through to the other room whilst things were reset for the disco. Later on bacon rolls and chips were laid on for supper for the evening guests (and anyone who had any room after dinner - not us!). The morning after the night before - breakfast time was a shambles - old and new friends and family swapping tables arriving, leaving, coming back again .... and the breakfast staff just calmly got on with it! The Hilcroft Hotel and their staff helped make a special occasion great.

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to write your lovely review. All you comments are very much appreciated. Unfortunately, croissants didn't seem to be popular at breakkfast, however, this can be easily rectified. Thanks again, Regards Margaret Gill General Manager

"very good value"

4
17/07/2016

we my family attended a wedding at the hilcroft hotel this week and booked 3 rooms so we could enjoy the night without worrying about drink driving. the food was good the rooms were large and very clean toiletries and tea and coffee was included in room price as was the excellent breakfast. staff were friendly all in all a great day/night.

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind words. I will pass on your comments to my team. Regards, Margaret Gill

"Great Medium sized hotel"

4
12/07/2016

We stay here often and is a clean and easily accessible hotel with personal service although the only drawback is the lack of air conditioning in the rooms which can get very hot.Rooms on the front of the hotel are opposite a main road which is the only other downside.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind review. We now provide fans in all rooms to help with the warmer nights (which are few and far between in Scotland!!) Regards Colin

"Exceptional reception staff"

4
06/07/2016

I couldn't decide what rating to give as we ended up in 4 different rooms over the night. Always ask to be in a quiet room if you're not involved in the function they have on - weddings etc are very noisy if you're trying to sleep above the reception! Other problems out of the hotel's control but dealt with incredibly well by polite friendly staff. Very clean and well kept.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your time on the phone. I appreciate your comments and apologise again for the noise. Regards Colin

"Vegetarian"

4
04/07/2016

The last time I went here was before Christmas and I was very disappointed. The manager did ask me to contact him but I have not gotten around to it. This time my meal was lovely. I had vegetable fajitas. The service was a little slow but this did not stop me thoroughly enjoying my lunch. The way the meal was displayed was attractive and it was as delicious as it looked. A great improvement.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for giving us a second chance. I am delighted you enjoyed your visit. Thanks again Colin

"Pleasant business hotel"

4
22/06/2016

I recently stayed here for one night in advance of a business meeting I was pleasantly surprised by the room which was well appointed and with a fantastic comfortable king size bed. The usual facilities including free view tv and Internet access were available. The bar and restaurant were very good, service was very attentive and prices reasonable. Overall a pleasant experience and one I would be happy to repeat

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your comments. It is good to hear that we are keeping our guests' happy. We look forward to seeing you again, Regards Colin

"Working trip"

5
18/06/2016

Great hotel for business trip handy for Glasgow and Edinburgh the rooms were comfortable the staff were extremely helpful as we were working late shifts the night porter staff was excellent making sure we had all the stuff we needed

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind comments. I will pass these onto the team. Regards Colin

"just a bed and breakfast"

3
17/06/2016

in the middle of nowhere, some rather good looking from outside, and quite average looking inside hotel. Absolutely no entertainment available, except for few tv's and alcohol in the pub area. Very poor acoustic of the place, in the restaurant toilet, you can hear voices from the kitchen, and when in your room, you can absolutely hear everything from the corridors. I guess people in corridor may hear you as well.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to review your recent visit. I am pleased you thought the hotel was " Some rather good looking," from the outside. We have just had our front tower re roughcast. Our location is 1.5 miles from the main motorway linking Scotland's two largest cities, Glasgow and Edinburgh. Perhaps your next visit should be to a city centre property? Thanks for letting me know about our sound insulation. This has never been mentioned before, however, it is good to know. With regards to entertainment, we do have cabarets acts on twice monthly in our 108 Bar. Please refer to Facebook for these dates. Regards Colin

"My wedding"

5
12/06/2016

The venue was amazing! From start to finish they knew what they were doing and kept us right when we didn't. Every one was super friendly and the food was excellent everyone was singing there praise. The kids were extremely well catered for too they had as much fun as everyone and there meals were excellent too. Id like to thank Margaret for all the planing and help and also Scott for making it run smoothly it truly was the best day of are lives, thank you so much

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind comments. Margaret and Scot do a great job and are very much appreciated here. Regards Colin

"One night stay"

4
11/06/2016

Stayed overnight whilst attending a wedding reception. Hotel is really nice, friendly staff. Double room was clean, big bathroom with powerful shower. Complimentary toiletries provided, tea, coffee etc. Had a meal in the restaurant before reception - food was ok. Breakfast, however, was really enjoyable with a good selection.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to let us know about your stay. I am pleased that you enjoyed the wedding. Regards

"Another excellent stay"

5
11/06/2016

This is a really nice hotel.. I have used this twice now for business, for myself and work colleagues. Nice relaxing bar area, lovely food and staff all very friendly.Rooms are top class. I stay in allot of hotels around the country, for the price this is excellent value. Thinking of taking the family as it makes a good base for visiting. Short taxi and train gets is only 20 mins from Edinburgh.

"Outstanding customer centred service"

5
08/06/2016

Stayed here for 3 nights, and I will be here again, comfortable rooms, all you need, great focus on customer service and satisfaction ! Don't skip breakfast worth getting up for ! Food, two menus great choice on both traditional and modern with twist ! Try the haggis scotch egg, lamb kebab on a secure is good, all the food has been tasty ! Good range of drinks and reasonable prices !!

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind words. The team here really do try to make our guests' stay as pleasant and comfortable as possible. Regards Colin

"Good Lunch"

4
07/06/2016

We were in Whitburn visiting the Owl centre. We stopped here just to have a drink but while we there we decided to have lunch. Wife had a jacket potato and I had a coronation chicken sandwich. Both were really nice in pleasant surroundings. Not much too choose in Whitburn but this place is nice.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind comments. I am delighted you enjoyed your visit. Regards Colin

"Ghastly meal, worse service"

1
04/06/2016

We were passing by on Saturday 4 June and spotted the hotel. Some friends had considered it for a birthday function so we thought we would have lunch and check it out. Restaurant was deserted, we thought it was closed, but a grumpy looking male appeared and said they were open. Given worst table in place, even though we were the only diners. A more pleasant female took our order, but when asked could not tell me what seafood was in the seafood linguini special. Not surprised, cos when it came, it was a gelatinous mass of longuini in what I can only describe as a sauce of tomato soup. A florid orange colour. Hidden in it was a pack of frozen mixed seafood, chewy and rubbery in equal portions. Hunt by had steak pie. We asked if the booming dance music could be lowered, which got another huffy look and a minute reduction, so we still could not chat. Took away my barely touched plate without asking if I had enjoyed. Same when paint bill which we did quickly. Went elsewhere for desert and emailed friends that our function would not take place in this hotel for sure. Just a little customer service and I can forgive a dodgy meal, but sadly, this lot do not know the score. And us the only diners!

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to express your opinion of your recent visit. First of all, my sincere apologies. You clearly have not been happy. I have discussed this with the staff involved and discussed how to avoid this type of situation in the future. Unfortunately, as you review is with Trip Advisor, I have no way of contacting you directly to try and resolve this. Perhaps as you say, your friends were thinking about using us, they would know your experience is not our norm and you will also see this from the majority of previous reviews. I would be more than happy to discuss this further if you care to contact me directly, Regards Colin

"Another Great Stay"

5
03/06/2016

Once again a great stay at The Hilcroft , nothing is too much trouble ,excellent value for money and very friendly staff. Located just a few minutes off the M8 Motorway .Rooms are very spacious and very comfy beds. Menu choice is very good and the food Excellent , and if you just want a Snack and a drink the bar is perfect. You can see why not just me but a lot of people return to the Hilcroft time after time.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind comments, they are very much appreciated by all here at the hotel. Regards, Colin

"Very Nice hotel but......."

2
30/05/2016

The hotel is very nice and pleasant with nice decor and a very clean room. The staff were mostly nice and the breakfast was excellent. We stayed Thursday to Sunday and the first night was great but on the weekends the hotel is really for wedding guests and the music went on until 1am, so if your there for a relaxing break, it's not so relaxing. We ask to move but the wedding guests were in the quieter part of the hotel, which made no sense since they are at the function. We should have been informed of this upfront or they should put the non wedding guests in the quiet part. I won't stay here again unless I was at the function.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your review. I am delighted you found our team to be friendly and enjoyed your breakfast. I will take on board your comments regarding noise and non function guests. Regards Colin

"Pleasant place to stay"

3
30/05/2016

Stayed here on a business trip for 1 night. Reception is pleasant and helpful as are the rooms and there are plenty of parking spaces. The Bar is not really the place for sitting at itself but the restaurant, '108', was roomy and the staff were very pleasant and helpful, there are plenty of places to sit. Reasonable choice of food on the menu and the prices are what you might expect from a hotel.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your review. I am delighted you found the team here at the hotel helpful and friendly. Regards Colin

"A large party stayed for 3 nights"

5
25/05/2016

20 members of The Royal Scottish Forestry Society stayed at the Hilcroft for 3 nights in May 2016. 15 guests joined us for a drinks reception and formal dinner on two evenings. The hotel was comfortable and clean; the food was excellent. Most important of all was that every member of the staff was friendly and helpful. Our members were unanimous in their praise.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind comments. I will make sure these are conveyed to all the team here. Regards Colin

"A Wedding."

5
21/05/2016

Was at my friends daughters wedding.This hotel was amazing, the meal was brillant.Nothing was to much bother for the staff they were all brillant. Would recommend this hotel for any special occasion. Beautiful grounds for photos to be taken.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed the wedding. Regards Colin

"Very handy"

4
20/05/2016

If you need somewhere to have a coffee or lunch meeting in west Lothian give the Hilcroft Hotel a try. Free WiFi good choice of food from breakfast old to lunch and dinner.just off the M8,and plenty of parking as well. They also have meeting rooms if you need them.Seem to do evening Cabernet as well.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thanks for your feedback regarding your recent visit. We hope to see you again soon. Regards Colin

"Excellent service"

5
17/05/2016

Attended a charity ball and decided to stay over, the room was excellent, clean and very comfortable. The breakfast was also excellent and staff very supportive . A huge thank you to all involved from kitchen, front desk and waiting staff. Would highly recommend this little gem to anyone and it's on the bus route to Edinburgh or Glasgow. Or a very short taxi ride to the train stations available.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Your review is very much apopreciated and I am delighted you enjoyed the experience. Regards Colin

"Really good and friendly"

4
17/05/2016

stayed for one night for a business trip to the area, the hotel was quiet, very friendly staff and excellent service, its well situated near the mway and little town, the room was large, clean and very comfortable, even the free wifi was fast. Breakfast was cooked fresh, full Scottish and excellent

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. It is very much appreciated by all the team here at the Hilcroft. Regards Colin

"Outstanding "

5
05/05/2016

Stayed at this hotel on numerous occasions for both work and pleasure , I've got to say the professionalism and dedication of the staff is faultless, Margaret and Marion Have a great eye for detail and make you feel very welcome. Well done to the Hilditch family for a first class hotel.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you on behalf of Marion and Margaret. Your comments are very kind and it is a pleasure to have you as our guest. Regards, Colin

"Good Size for Birthday Partys"

4
28/04/2016

I attended a Birthday party at this hotel, the hall was decorated well and was massive, the event also have a photographer really polite young lad and and all the staff i spoke to were really friendly, the manager was a polite and knew the hospitality industry really well. Great location as its close to a main road.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind review. I am pleased your night went well. Regards, Colin

"Amazing Service"

5
11/04/2016

We recently celebrated my dads 80th birthday with a party at the Hillcroft Hotel. From the initial enquiry to the event itself we had absolute excellent service. The staff were so helpful and conducted the evening with complete professionalism. Everyone deserves credit from the receptionist, waiting and bar staff, the night porter and especially the lady who guided us through the evening. Sorry I don't have your names I have never written a review before but felt that you were all outstanding. We also stayed overnight - my husband and I had a terrific double room with a really lovely bathroom but some of our group had ground floor family rooms which were great for prams etc. We finished our stay with a hearty breakfast before heading home . Thank you all.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
I am delighted you and your family had a great evening. I will pass this on to all the staff here at the Hilcroft. Thanks again, Colin

"Butterfly Charity Ball"

5
11/04/2016

The Butterfly Charity Team, Wish to express our thanks to the amazing staff at The Hillcroft Hotel. Margaret and Scott are the calmest and reassure you from the booking to the event. I cannot believe the calmness not only over all the staff, but you managed to pass that onto ourselves before we start our ball. Our numerous calls, e mails and just popping in to reception, was always met with, do not worry we will sort out. Yip that's not a problem. I have never met been in such a dedicated, open, warming welcoming hotel and team. When you walk into the hotel it is like opening your front door and meeting family. Thank you for making our ball an amazing night. Elizabeth, Charlotte and Margaret The Butterfly Charity Team

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you so much for your positive and kind comments. It is a pleasure to have you here at the hotel and I am sure Margaret and Scot will be delighted to hear what you have said. Regards, Colin

"Hilcroft review"

3
29/03/2016

easily found on main road, restaurant/bar have no separation and as such service is poor. Breakfast service was poor, no real co-ordination and order not as requested. room was small but nice decor reception staff pleasent

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi Paul, thanks for taking the time to tell me about your stay. I will look into the service issue you had. I am delighted you found your room to be comfortable and will pass on your comment to the reception team. Regards Colin

"Yummy"

5
26/03/2016

Wee visit to catch up with friends. The meet and greet was very friendly. ,the menu choices was second to none. Very helpful staff. The food was amazing and just the right portion size. The prices were bang on as well. Will definitely be back

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind comments. These are all read by our team here. Regards Colin

"lovely stay"

5
20/03/2016

Accommodated at short notice with walk in shower, lovely room, good service and good food. Very nice hotel. Only one drawback no lift and had a little difficulty going upstairs due to recent operation.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for taking the time to let us know about your stay. I am delighted you enjoyed it. We do have 5 down stair rooms, so next time you come, we can have you booked into one of these. Regards Colin

"I will be back for another visit...."

5
11/03/2016

I have just spent a two night stay in this hotel completing exams for my work and I just wanted to say that the staff are marvellous. From the reception staff, bar staff and the maids - you are a credit to the hotel and made a nerve wracking trip like a home away from home! There knowledge of the local area, friendly advice and comforting support after finding out the reason for my trip has really been beneficial to me and I will certainly recommend to my family and friends. I can see why the NAFD continue to use your premises for examinations! Thanks again! Amanda

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind comments which have all been passed to the team here. Hope the exams went well. Regards Colin

"Noise at Hilcroft"

3
01/03/2016

Book at the weekend and enter the lottery of whether there is a function taking place or not. Noise travels everywhere in this hotel - prepare for little sleep if at all before midnight and after. I can't fault many other aspects of the hotel stay however if you want a one night stay and a good nights sleep try to avoid the weekend.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi thanks for your review and your positive comments. As said in the email sent to you separately, I wish you would have said on the night and an effort could have been made to make the situation better at the time. However, I do apologise that you found the room noisy. Regards Colin

"good grub in whitburn"

4
28/02/2016

usually come in here for a few drinks as passing through on way home.as it was reasonably quiet decided to stay for food.staff were very friendly,and our order came in a reasonable time.had steak which was pricey but was excellent with the usual trimmings.got busy later with we assumed were regular people who live local as a lot of them knew staff and were on first name terms.stayed for a few drinks as they had a couple of singers on in the bar area as entertainment.it is a nice bar area ,very clean and spacious,and does get busy later on as does the restaurant.all in all a nice friendly relaxed place,with attentive staff and a good place to chillm out on a saturday night....

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind review. Its great to hear you choose ourselves while passing the area. Thanks again. Regards Colin

"Good Business Stay-Over"

4
28/02/2016

Good value and met the requirements of my business trip. Restaurant could have been better but Bar meals were again good value with friendly helpful staff. Location suited our requirements mid way between Edinburgh and Glasgow although morning travel on the M8 was always going to be problematic. We will book again.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your review. It is very kind of you to take the time to write it. I hope to see you again soon. Regards Colin

"Mr David coleman"

4
23/02/2016

Excellent service, team display real empathy towards guests. Food excellent and comfortable accommodation would advise anyone to stay real value for money tourist or business. Located just off M8 10 mins from Livingston busy industrial estates and 25min from Edinburgh centre.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to write your review. It is very kind of you and I hope to see you again soon. Regards Colin

"long weekend stay to catch up with friends"

5
10/02/2016

great three night stay bed and breakfast all staff very attentive pleasant and polite additional resterant with good food available bed clean and very comfortable this was our second stay here and didn't disappoint good access to Glasgow and Edinburgh via citylink bus so no worries about parking when you get to the city

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thanks again for your review. It is great to hear that you had a pleasant trip. Regards

"Weekday stay"

4
09/02/2016

Stayed for one night. Plenty of parking. Room had been decorated and was good. Bed however did need a new mattress. Food room service was good and fair price. Much better than my previous stays where I found rooms tired and wifi not as good.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your kind review. I have invested in the wifi and I am pleased this has paid off. There is a continuous programme in place to upgrade all our rooms by end of this year. Thanks again

"Unhappy Customer"

3
08/02/2016

Went for Celebration meal with family last I ordered Mussels starter when it came I noticed the pot lid was icey cold very strange as these are generally served piping hot they were only warm I didn't like to complain at first and spoil families night but after eating a few Luke warm I hit Ice in shells this is not acceptable the waitress then took back to kitchen who came back and told me I would be alright as they were precooked well this is not so as I have been wakened most of the night with tummy upset and still not feeling right this morning In my experience with seafood its debatable if there was a chef no proper chef would have presented them like that.When wine is put on a table in a cooler the top is normally removed by waiter Very disappointed M

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to let me know about your experience on Sunday. As a valued and regular visitor, I am grateful that you took time out of your day to come into the hotel today to speak with Margaret Gill, Manageress. As discussed, we got it wrong and we apologise for this. Regards Coln

"So disappointed"

1
05/02/2016

Mushroom starter was so disappointing! Steak, tasteless, mushrooms greasy and chips undercooked!! Would most definitely not recommend the Hilcroft for a meal. The surroundings were lovely, the staff were friendly and helpful, but the meal was so overpriced that it ruined the whole evening!

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for taking the time to write your review. I have spoken with my chef and have highlighted your points. I am disappointed you made no comment on the evening of your visit, however, I understand some people just do not like to say. It is good to hear you found the staff were a credit to the hotel and enjoyed the atmosphere. If you look at many of our previous reviews, you will see that your experience was out of character. That said, you have left unhappy, so I would ask you get in touch and I can try and resolve this. Regards Colin

"Inspection visits"

5
01/02/2016

Very good value for the cost paid,staff helpful and courteous clean and comfortable will use again next time in area by the way this survey requiring 200 character takes up to much of my time I will not reply again in the future

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind review. A one one liner is quite sufficient! Regards Colin

"Ok hotel food average"

3
31/01/2016

Stayed for business. Rooms small, furniture quite old. Nice bathroom though. Didn't like the bar area, dated and dim. Evening food very average, wholesome rather than special. Breakfast good plenty of choice. Staff variable, some attentive, some not so, forgot to bring menu one day, bread roll the next etc etc. Minor points but even so. Would not choose to stay here again, simply because there are better hotels for the money, better rooms and food. Also very noisy, lots of door slamming hence awake at around 6am every day. Wifi free, but very slow.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to feed back your comments. I have spoken with my team in order to tighten up on the small points you make. I appreciate you bringing the poor wifi signal to my attention, this is now resolved. Unfortunately, I cannot tell which room you stayed in and so cannot contact you to discuss your other points. I am genuinely sorry you do not want to come back and so I wish you all the best in which ever hotel you decide to visit when you are in this area. Regards Colin

"Family time "

4
25/01/2016

Had a nice family meal food was good staff were really nice will definitely be back at some point Very nice place It is wheelchair friendly and family friendly even an indoor play area for the little ones to keep them occupied between courses when you enjoy your meal

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your kind comments. I am pleased the play area was enjoyed by the little ones. I hope to see you again soon. Regards Colin

"Business stay January 2016"

5
17/01/2016

The staff were all friendly, helpful and made my stay memorable. Rooms are clean, warm and good Wifi signal. The menu is varied and food presentation and taste exceptional. .I have a dairy allergy but required no special attention as the menu was so varied.

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for taking the time to write your review. I am pleased that we catered for your allergy. Thanks again Colin

"Faultless"

4
16/01/2016

Excellent value for money, food and service spot on. Nice room, did not have a chance to try the shower (quick visit) Very reasonable price in bar for an Hotel.! Could not fault anything. Breakfast cooked to order, pretty quick and very tasty.

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for taking the time to review our property. Hopefully see you agin soon. Regards Colin

"A great friendly hotel"

5
14/01/2016

Stayed on business and will certainly be back - excellent restaurant with fresh prepared food. Easy hotel to find with comfortable warm rooms and beds. Quite inside so I got a good night sleep - everything you need basically as well as very friendly staff. Brilliant

"Pity about the lack of Tea/Coffee in the rooms"

3
06/01/2016

Nice hotel friendly staff good location. First time I have stayed at a hotel that didn't have tea/coffee facilities in the bedroom... Food was good the service was good, breakfast was nice Located 20 miles from Edinburgh

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi thanks for your kind comments. As I said in my email to you, I am sorry you did not find the hospitality tray in your room but I can assure you, all 32 bedrooms have this. Thanks again for taking the time to comment on your stay. Regards Colin

"Great place to bring in new year"

5
05/01/2016

Had an amazing Hogmanay with an excellent meal, ceilidh band and disco and piper and drummer at midnight where every table was given bottles of bubbly to toast the New Year. We stayed the night in a very spacious room and had a lovely Scottish breakfast served by very friendly staff. An experience I'm sure we will repeat.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you! It is really great to know that the customers enjoyed the night and thanks for taking the time to write your review. Regards Colin

"christmas day dinner was amazing"

5
25/12/2015

thisnis the second year in a row my family and i have went for christmas dinner and again the food was lovely and the place was set up for familiea at xmas time the staff was lovely and even had santa come round one last time before he rested for the year again. staff were so attentive and food was amazing will definatly ve making it 3 year in a row for next year

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your lovely review. I am delighted you enjoyed Christmas day at the Hilcroft again. Hope to see you next year! Regards Colin

"Judith Dennison"

5
20/12/2015

Just spent another marvelous night at this very friendly hotel. This time it was a very enjoyably Christmas party night. The hotel was looking so pretty with its new decor + festive decorations. The 3 course dinner was so delicious all our table commented on it.Beautfully presented +perfect size portions served so efficiently by friendly staff. It was a very busy function but just ran like clockwork..+the cabaret was so much fun. The welcome from the extremely friendly + helpful staff + the comfortable rooms made it a very enjoyable stay. Many thanks to owner Colin who even went out of his way to make me comfortable + supplied a footstool for my bad leg. A huge thank you to General Manager Margaret Gill who always seems to go that extra mile to make each visit special+to all her wonderful staff. Can't wait to come back ! ;-)

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind review. I am pleased you enjoyed your night and hope your leg is better! Regards Colin

"Good value for money"

4
30/11/2015

I spent 3 days in this hotel as part of a business trip. The room was clean and tidy and well equipped although the shower was frustrating! the water literally trickled out! The rooms had a huge TV on the wall and a good selection of channels to chose from. The bed was a little uncomfortable, the mattress was rock hard but I think more people prefer this than not, so you can't please everyone. Food in the hotel was lovely, and Dougie delivered fantastic customer service every time he was working. The staff were generally welcoming throughout my stay. Overall, great location, nice atmosphere and good value for money! I would stay again

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thanks for your comments and your kind feedback. I will let Dougie know. Regards Colin

"Excellent hotel on all levels"

5
29/11/2015

Spent last night at this lovely hotel for a party. The function suite was beautiful and very sparkly, the buffet of rolls on sausage, bacon and chips were fresh and piping hot. The room was spotless, very modern with a lovely jacuzzi bath, and to top off a great overnight stay the full Scottish breakfast was amazing. It was freshly cooked to order and the quality of the food was excellent. We would most definitely go back to this hotel.

"Mrs Julie Inches"

3
22/11/2015

This was the worst bed we've ever slept in...not a double as advertised, but two singles pushed together. The left side sloped to the floor and the springs were felt ,making sleep very broken and uncomfortable. It's a shame because this let the hotel down. Please take note.

"Great place for events with friends and family"

5
07/11/2015

Just been to a family birthday at the Hilcroft hotel and I can't rate it highly enough. Great staff, fantastic food and the rooms were very welcoming and relaxing. We had wonderful service, great value for money. Breakfast was very hearty too. Thumbs up!

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your kind comments. I am pleased you had a great night. Regards Colin

"Family meal"

5
31/10/2015

What a great night out with our family - fantastic meal, staff are outstanding There was nine off us out for dinner and the service was brilliantly My sister has a gluten allergy and they make gluten free fish and chips - extended their menu to have gluten free fajitas- brilliantly Thanks

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thanks for your review. We try and cater for all customer food preferences / allergies. Regards Colin

"Wedding "

5
25/10/2015

Myself and wife had wedding here and it was amazing. Venue was excellent, freshly decorated, clean and all round very nice all areas. Food was great. Rooms were great. Staff were excellent from the day we booked Margaret who organised everything for wedding was amazing. Made us feel so at ease and told us not to worry. On the day they had everything running so smoothly and there was nothing to worry about. Had an amazing day and so did all our guests. Would highly recommend the hillcroft and their team for a wedding.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Thanks for your kind review. Your comments are much appreciated. Regards Colin

""Scottish Hospitality""

3
22/10/2015

Four adults agreed on this hotel as a central meeting point, and an opportunity to discuss our plans over lunch. The restaurant was not at all busy, and we were quickly shown to a table, and supplied with menu's. Drink selections were brought over, and our food order was taken. Three choices were not a problem, however, one of the party wanted soup, then a sandwich and some chips, but this request was outwith the menu and could not be delivered. " You need to take the soup and the sandwich together in order to qualify for the deal price ? " we were readily informed So instead of making things difficult, my friend had the soup, the sandwich and the chips all delivered at the one time. How difficult can it be to serve the bowl of soup, and then bring the sandwich and chips? whether it's part of "the deal" or not. Overall, the food was hot, however the pulled chicken is served in a soft bun and the bun goes soggy and disintegrates before you can get time to eat it. Empty plates were left a considerable time on the table before clearing away. The coffee served after the food, was very good. Considering the place was almost empty, it is puzzling to understand the problem my friend caused, by not ordering his food, exactly as it read on the menu. No major complaints, however, would not rush back.. As always, should you have any questions, just ask. Alistair..

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your review. I am sorry the service was not up to our usual high standard. I have discussed this with the team and that of the sandwich offering. Thanks again for taking the time to comment on your experience. Regards Colin

"Business Trip"

5
17/10/2015

This hotel is very nice and in a good location, The food was very nice and the staff were very polite and helpful. I would recommend this hotel for both the restaurant and the hotel. Overall great experience.

hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review
Thank you for your review. Regards Colin

"Excellent"

5
15/10/2015

Room neat and tidy, bathroom modern and clean, food was divine although slightly pricey. Also slept like a log in a lovely comfy bed. No noise from nearby roads at all. Definitely go again when I'm up that way.

"Wedding"

5
15/10/2015

We had our wedding at the Hilcroft in July 2015. From start to finish Margaret and the team could not do enough. Nothing is a hassle and the stress is non existent. The food was amazing and guest continue to compliment our meal, the running of the day was very smooth and ran with military precision. Would not have wanted to be anywhere else and wouldn't change a thing. Honeymoon suite was beautiful with a lovely breakfast served in the morning. Don't think twice about booking for a wedding... You will have a great day!

"Excellent Stay 25th September"

5
28/09/2015

First time staying overnight. Room was immaculate with a huge bathroom. Meal was excellent as always. Cocktails in the bar were good. The staff are excellent especially Colin. Cannot fault a thing about our stay. Breakfast was excellent. Coming back on 2nd October for a meal in 108 with the family for my husband Shaw's birthday.

"Our first anniversary ."

5
21/09/2015

Well what can I say. Once again Margaret, Scott and The Hilcroft Staff have gone above and beyond for us. Yesterday was our first wedding anniversary and we have planned a trip to York. We decided to start the trip with an overnight stop in at The Hilcroft for a celebratory meal. We managed to get the honeymoon suite, which was no hassle at all. Having stayed at the hotel the night before our wedding and previously for my husbands 30th I must commend all of the rooms here. I have stayed in both sides of the hotel and seen 4 different rooms. All of a high standard with all of the amenities needed. The beds are comfy. The room was warm but nothing an open window didn't solve. Food was first class (as usual) and the ba4 service for cocktails after words was lovely. The jacuzzi bath in the honeymoon suit is awesome. The full bathroom is perfect. The room is just lovely. Every time I have stayed overnight in The Hilcroft I have been well taken care off an to that end I will continue to make sure I recommend to everyone how wonderful, welcoming and great this establishment is. Be it for dinner, an overnight, a special function or of course a wedding. Thank you Hilcroft. You have not failed to impress us yet. :)

"Nice"

5
20/09/2015

Nice hotel, great staff. I found my room looking a little tired to be fair, the bathroom was lovely and modern, great shower and I love my showers. I did eat in the restaurant and found the food superb and the prices great. I would definitely stay here again for sure.

"Fantastic hotel "

5
19/09/2015

I would recommend this hotel to anyone who wants to stay outside edinburgh. The staff are friendly and helpful and go out of their way to help you. The rooms are large and clean. The food is fantastic. I started out early and they made sure I had a packed lunch so I would not miss breakfast. The night porters were great and mitch went out of his way to explain travel routes. But fantastic hotel I would stay here again.

"Food was perfectly acceptable .. seriously let down by staffing levels."

3
17/09/2015

A group of 8 of us had booked for lunch here and arrived earlier than initially planned but we had warned the hotel in advance. Service was v-e-r-y slow and largely worked best when we requested attention. To be fair to the bar/waiting staff - we felt that they were simply overwhelmed by the numbers attending. Drinks were delivered exactly as requested; mains (the only course we ate) were all tasty and the fish and chips and the steak pie certainly offered generous portions. The coffees were also delivered as requested albeit later than we would have wished .. see previous comment about staffing levels.. We'd happily return for the food but would like to know that service was better staffed to encourage us to go back.

hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review
Hi, thank you for your review. I am delighted you enjoyed your meal. I take on board your comments regarding staffing levels and will look at this. Thanks again Colin