Best Western Hotel Lapeer Inn, Lapeer

Very convenient and comfortable hotel. Staff (especially front desk) was great. It was nice to have a restaurant/lounge on site. Some renovations/remodeling were ongoing which will make this stay even better in the future.

Very nice hotel. Hot tub was wonderful. Staff was accomadating. I cant wait to see the new rooms. Lots of nature trails near by. Lots of shopping center within walking distance. I will be back again..

Not a single complaint about our stay. The room was exceptional in cleanliness, decor and amenities. We chose this motel based on the limited availability of others during the Labor Day weekend,. It exceeded our expectations. The town of Lapeer was not a disappointment either.

I come to Lapeer every year to visit my daughter and her family. This year was extremely important because my granddaughter was getting married and my great-grandson from another granddaughter turned 2. Lots going on, but the staff at the Best Western made sure my stay was stress-free.

We traveled from Pittsburgh, PA to Lapeer, Michigan. After a 6 hour trip the Bestwestern staff was soooooo accommodating. Very nice ppl. The hotel is under construction for improvements but you could not tell, it was very quiet. Rooms were very, clean and huge. The pub in the hotel was great as well. Thumbs up all around from the service, cleanliness, breakfast and amenities. Thank you Bestwestern staff.

Stayed here for a family wedding- hotel staff was wonderful and the bar/tavern staff was awesome, very accommodating for our large group. The beds were comfortable and the rooms were nicely decorated.

We had an "incident" across the hall at 2:30 a.m. until 3:20 a.m., where a man with a sawzaw was trying to saw through the deadbolt. I called the desk and they were sorry for the "inconvenience." In the morning I asked for a reduction on the room and management refused. They offered late check out. Absolutely unacceptable. Small town, small mind, completely unprofessional hiding behind the hired help. Get an elevator!

Best W, Manager at Best Western Lapeer Inn, responded to this review
Gretchen S, I am sorry to hear your stay was not a enjoyable one. You were given a discount and offered the late check out also.We never refused to give you one. You were given a discount that night and offered a late check out in the morning. Thank you Kelly

Driving in from Tennessee, first bad thing was no elevator... when we arrived at 1:30 a.m. Friday morning. Clerk said “oh, I forgot to tell you! There's no elevator! Then there was no one to help us take all our luggage up a very steep flight of steps to the second floor. We had booked two rooms for 4 days, we thought. My husband passed away and we were for the Memorial. We had confirmation number and name of lady we talked to. On Saturday, I got a phone call from the desk clerk to “Leave the room now!” They had booked to someone else. Of course, I'm in shock and tried to explain that we had reservations. She wouldn't listen to me and kept telling me to leave now,...our whole party. We asked to speak to someone with authority and she refused. My daughter tried to talk to this clerk also and she told her also “leave now! She must have told us 4 to 5 times to “leave now”. We had never had problems at any hotel so this was a first! To top it off, we found that she had charged us a higher rate for the rooms we were staying in than we were told. After we we we're rudely and unjustly “thrown out “, we fortunately found a room in the the same area for the remainder of our trip. We definitely didn't need this after the loss of my husband and my daughter and son losing their dad. After the Memorial, I called the Best Western Corporate office and reported the incident. The same day, my daughter, still upset, called the Best Western Hotel where we stayed and asked for a manager. We found out that the hotel had already planned to move us to different rooms before this incident and the clerk hadn't bother checking with management. She took it upon herself to tell us to get out of there immediately. We were so embarrassed and humiliated, and then found out the mistake was right there at the front desk. At this point, my family or I will never again stay at a Best Western Hotel.

Best W, Manager at Best Western Lapeer Inn, responded to this review
AEROB123. The reservations you had made were for 2 nights only, we had no vacancy for you on Saturday,your daughter was told that upon making reservations,then at check in you were told and you signed your registration card at check in.The staff offered to take your bags for you and you told her no and at no point and time did my staff ever tell you to get out or leave. We have all spoken with the both of you and again we have told you that you never had a reservation for Saturday,unfortunately we could not make you a room of which if we could we would have. Your rate was never changed and you did receive a discount of which you are well aware There were never any plans to move you to a different room,as there were NO vacancies. The staff and I have taken everyone of your multiple phone calls about your dissatisfaction of not having any vacancy for you when we were sold out of our rooms.,again if we do not have any rooms to offer you, then we could not make the reservation. Thank you

It was a very lovely hotel, the ladies at the desk were very helpful and friendly , internet worked great there was no lagging. The bar had good food and our server was very friendly, we will definitely stay here again.

Best W, Manager at Best Western Lapeer Inn, responded to this review
dcappy2,Thank you for your review, we are glad you enjoyed some of our amenities and we look forward to your return. Thank you, Kelly

Very nice hotel with great pool and hot tub area it was under renovations but we didn't hear anything , the rooms were nice and clean and the bed was comfortable, the area around the hotel has lots of restaurant options and its far enough away from the main roads that you don't hear any traffic , we will stay here again

Used the bar/restaurant, breakfast area, and pool. All were very nice and room was great. The parking lot entrance is a little tricky but manageable. The bar/restaurant was very convenient and very good.

Best W, Manager at Best Western Lapeer Inn, responded to this review
AFLEMI01. Thank you for your wonderful review, we appreciate your feedback and we are very glad to know you enjoyed all of our amenities, We look forward to your return visit. Thank you Kelly

For the last couple of years, this hotel has been under renovation. It never seems to be completed. It needs work and the rooms could be brought up to date. Breakfast is ordinary and nothing to make you want to stay for.

Best W, Manager at Best Western Lapeer Inn, responded to this review
liz4565 Thank you for your review We are currently redoing our suites and I hope to see you on another visit to check on the progress. Thank you Kelly

The front desk staff where extremely pleasant and quick to check me (CLC user here), which is wonderful when your tired, beat and ready to shower and get to bed. AC worked great, room had a relaxing smell (big deal to me), bed was soft and comfortable, and shower had plenty of water pressure!

Best W, Manager at Best Western Lapeer Inn, responded to this review
shawnmartinez360, We appreciate your feedback and we are happy to hear you enjoyed your stay and we look forward to your return. Kelly

The Lapeer Inn BestWestern in Lapeer Michigan is an excellent place to stay. The staff could not have been friendlier or more helpful constantly making sure that our stay was perfect. If you are in the area stay there

Best W, Manager at Best Western Lapeer Inn, responded to this review
knwebb2018, We appreciate all your feedback and your wonderful review. We look forward to seeing you on your return visit. Thank you Kelly

Great Hotel. Great Location. Average Priced. POOR on recognizing Rewards Members and offering them either a bag or extra points. Security cameras everywhere, and looks like remodeling is going on!!!!!

Best W, Manager at Best Western Lapeer Inn, responded to this review
Brandon O. I appreciate all your feedback and I can assure you we value all our members and we lokk forward to your return. Thank you Kelly

Room 1 smelled very strongly of cleaner and pet, after I had just been asked to sign a form acknowledging no pets and no smoking. Requested a room that smelled fresher. Hallway smelled very strongly of cigarette smoke. Room also smelled a bit off. Floor could use vaccuuming. At this point we were really too tired to switch motels or ask to see another room. Blankets are thin, but heating does work well. Pool area was noisy and crowded, towels, inconveniently were not supplied in area but apparently needed to be requested at front desk. Fitness room was very warm (?) with 3 dirty towels thrown on floor. Was not offered wi-fi code, however, when used, wi-fi was very very slow. Next time I will try Holiday Inn Express for $20 less. I do not feel this room is good value for a BW, and for a motel room in this area. Was at Southfield's BW around 2 weeks ago, which, in contrast to this, was pristinely clean, well appointed and with a regular comforter. (ok, only small complaint there was no tub and low-flow shower which was difficult to wash hair with).

Best W, Manager at Best Western Lapeer Inn, responded to this review
Martha-young1, I am sorry that your stay was not a pleasant one. Our wi-fi sign on is located on the map of the Hotel that you were given and also on your key holder. I am sorry that they were missed .I am happy to hear we could move you to a different room and that you had a good nights rest. We have currently started renovations, please feel free to call our front desk at anytime. we have staff on hand 24 hours. Thank you, Kelly

Customer service was great. Rooms were clean. Breakfast had a good selection. Hotel is close to every thing. Room and hall smelled of smoke the whole time we were here. Rooms and the rest of hotel is like an OVEN had to turn on the air conditioner every day. We were here in the middle of winter. No place to hang up wet things in room after going to pool. So by the second day the bath room was completely wet. THERE IS NO ELEVATOR IN THIS PLACE!!!!! Could not get the window open pretty sure this could be a problem if there was a fire and can't get out of the room.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Ireland is love, Thank you for your review .I am sorry to hear you had problems with the heat. We do have staff on hand and we would be glad to help. There is a hook located on the back of your bathroom door to hand your wet clothing on and a pull string that is located in the shower to also hand wet clothing on. I hope to see you again in the future. Thank you, Kelly

This is our second stay at this hotel. Friendly staff, clean hotel and rooms, but could not get the temperature adjusted....our room was a sauna. The other couple we were with had the comments. Will need to stay there again this summer, hopefully temperature will be adjusted.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Kelly R, Thank you for your review, We appreciate your input and look forward to your return visit. Thank you Kelly

I stayed at the Best Western Lapeer Inn from Jan 4-6, 2018 and had an excellent experience. The staff is extremely pleasant and helpful, from the front desk, the maids and the breakfast room attendant Pam. The accommodations are very good, the breakfast is wonderful, the workout room well-appointed, the pool, whirlpool, game room and gathering room by the pool are first class. I cannot say enough good things about this Best Western and I will not stay anywhere else when I visit Lapeer, MI. Well done BW!

Best W, Manager at Best Western Lapeer Inn, responded to this review
Myra F, Thank you for a great review. We are happy to hear that you enjoyed our amenities and our staff was always there. We hope to see you again soon. Thank you, Kelly

Due to the extreme cold, we needed an outdoor outlet to plug our diesel pickup truck in. Two staff at this hotel went out of their way to help us with this and it truly helped us enjoy our stay even more, and give us peace of mind. The hotel chain where we always stay at, couldn't assure us of this service, so we didn't stay there.

Best W, Manager at Best Western Lapeer Inn, responded to this review
70henriettav, Thank you for submitting your review. Our guest are our first priority and we are glad to know that you were happy with your stay. We hope to see you again soon in your future travels Thank you Kelly

We stay at The Best Western often and the Lapeer BW is one of our favorites. Great pool area and hot tub. Beautiful rooms with plenty of space. I highly recommend this location for your next hotel stay.

Best W, Manager at Best Western Lapeer Inn, responded to this review
tina20182018, We appreciate your loyalty to us and your feedback is appreciated. Thank you, Kelly

I stayed in this Hotel October 23 and received a charge on my Credit card for a dinner at Ted's December 21, 2 months later. Not sure how and why they keep my credit card info on hand to be able to do this. When I confronted the Hotel they just said they did an audit and found I owed it, when I checked out I signed it was all set. Customer service here is terrible when you have a problem.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Norm 3. I appreciate your feedback on this. We hope to see you in the future. Thank you, Kelly

Very nice in every way even during a snowstorm. Staff courteous, rooms clean and well appointed. Although we didn't use the fitness center, it looked quite nice as well as a game room for children. Had both an indoor and outdoor pool.

Large, quiet clean comfortable room Had a refrigerator but no microwave; one was available 24 hours in breakfast room Laundry room has 2 washers and dryers; $1.25 each. Dryers worked well Free hot breakfast: eggs, sausage and gravy, sausage links. waffles, cereal, fruit. Sports bar in motel has decent food at reasonable price; I had BLT and it was pretty good. Several places to eat close to motel: Buffalo Wild Wings on corner next to motel, Burger King, Wendys, McDonalds a short walk and other places to eat a short drive away.

Best W, Manager at Best Western Lapeer Inn, responded to this review
James H, Thank you for your review. We appreciate your feedback and happy to hear you enjoyed our amenities. We hope to see you in your future travels. Thank you , Kelly

We have had continuous too quality stays. Staff is great and rooms are clean and comfortable. We ordered carry out food from the attached restaurant, Ted's, and that is always good as well. The staff is professional from booking until check out.

Best W, Manager at Best Western Lapeer Inn, responded to this review
660clifform,Thank you for such a wonderful review. We appreciate all your input and look forward to seeing you on your future visit. Thank you Kelly

I stayed in this hotel many years ago, and found it to be dingy. Clearly, upgrades and renovations have taken place, and everything is much brighter and cleaner. There was a mixup with our room assignment, but it was quickly resolved. The outlets in our room stopped working, and we were unable to get that resolved prior to checkout. The staff were helpful with the problem, and I am sure the issue was addressed. The beds were large and clean, with an assortment of pillows. As is often the case, the heating system/fan was noisy. The breakfast room was fairly small for the size of the facility, but was not overrun when I was there. The food selection was typical. I would happily stay here again, when I return.

Best W, Manager at Best Western Lapeer Inn, responded to this review
s195, Thank you for your review. We appreciate your input and we will use this to enhance our customer service to better serve you in the future. Thank you Kelly

Needs elevator to second floor. Thought it a little expensive for an older hotel. Stayed here several times in the past, was not offered $20voucher to Ted's which was always offered.in past. Used hot tub. Close to Meijer's and Krogers Tim Horton's ans Starbucks. On main road toward Detroit.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Bernard J, Thank you for your review we hope to see you again soon in your future travels. Thank you, Kelly

Nicest Best Western I have stayed in. I usually stay in Marriotts and this was clean, well managed and up-to-date. The countertops in the bath and kitchenette area were relatively new and very clean. Modern flat screen TV, breakfast down the hall and excellent WiFi. I would for sure recommend this to anyone playing in a tournament down the street at Polar Ice.

Best W, Manager at Best Western Lapeer Inn, responded to this review
NLLM0fr. Thank you for a great review . We are happy to hear you enjoyed your stay. We look forward to seeing you on your next tournament near us. Thank you, Kelly

Staff is extremely caring, helpful and friendly. Rooms were clean. Items that I had forgotten were available from hotel. Bar tenders even helped to open our bottles of wine that we brought with us. The layout is nice. Pool area is clean and calming

Best W, Manager at Best Western Lapeer Inn, responded to this review
E4722KEallisons,I appreciate your feedback and we are happy to hear you enjoyed your stay, We look forward to a return visit. Thank you, Kelly

The breakfast really was lovely compared to the more expensive comfort inn hotel at the airport during our stay. Nice fixings for oatmeal or yogurt. Hot food with actual protein choices. Coffee and other fluids all the time. It was really helpful to have the small gym. Weight machine is limited but the 2 treadmills, 1 elliptical and 1 recumbent bike was useful as the area is too congested to run. Lots of shopping and eating options within walking distance. We were always able to park near the door. And military discount is significant much appreciated, made a big difference in the choice of this hotel. The pool is really pretty, warm, and hot tub that is acutally hot!. Play and game area too. It's really cozy and different from a chain hotel.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Shirley C ,We are happy to hear you enjoyed all our amenities and we look forward to seeing you again on your next visit. Thank you, Kelly

Don't stay here, dumpy, smelly rooms, old ,no elevator.room a good size, but a typical inconsistent best western.not worth 130 bucks. Coffee in roomgross,tried to get coffee at breakfast, mmmm powdered cream yum yum

Best W, Manager at Best Western Lapeer Inn, responded to this review
Hockey 2015. We appreciate all your feedback. I'm sorry you missed the liquid creamer we do have available in regular flavored and French vanilla in our breakfast bar it is located next to the coffee machine and we do have powdered available also. We have staff available twenty four hours for all your needs, we would of gladly moved to another room. We hope you give us another chance again in your future travels. Kelly

Always a pleasant place to stay. Good service and amenities Enjoy the water features hot hub ans the pool Close to shopping and restaurants. I have visited this area at least two times a year with my family and is the only place I stay at after staying a another hotel in Lapeer.

Best W, Manager at Best Western Lapeer Inn, responded to this review
johnoU7215PP,Thank you for your wonderful review, we are happy to hear you enjoy our amenities and all the local shopping. Looking forward to your return. Thank you, Kelly

Staff was friendly but the hotel carpets needed some TLC and the TV remote and hair dryer did not work. The breakfast was standard. The hallway carpets were stained and worn. The TV control had to be replaced. We showered before leaving when we discovered the hairdryer didn't work. There is a light that normally glows so staff don't look to see if it is operational when cleaning.

Best W, Manager at Best Western Lapeer Inn, responded to this review
True N, Thank you for writing your review. We appreciate your feedback and we will use this to better serve our guest. Look for renovations soon. Thank you, Kelly

Worst stay ever at any hotel I have ever been at. And I have been to alot of hotels. Ac broke first night and it was surface of the sun hot outside. Called the next day to get it fixed while we were at my son's wedding. Got back to the hotel at 1130pm and the room was a sweat box. Called the desk and the only thing they said is we don't have anyone who can fix it so you have to move to another room. After a reseption and just having had a triple bypass in the last year or so that was fun. So the room had air YEA. fast forward to 330 am and what can only be described as the cast from Cirque de Soleil decide to start a passionate love making session. Their bed mush have been directly next to us on the same wall. The pictures above out heads were swinging. I tried knocking on their door and the wall between us to no avail. Finally I called the front desk and about 45 minutes later I thing the wore out. Talked to the desk when I checked out and they gave me a whopping 25 dollars off. Now after 2 nights of no sleep I get to drive 9 hours home to PA. All I can say is last time for me. This is not a fake review, I stayed there September 22 and 23, and my name is David Gregory.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Scott G, I'm sorry your stay was not an enjoyable one. I hope you will give us another chance during your future travels. Thank you, Kelly

very clean rooms with a great staff, spectacular pool that you can actually do laps in a large hot tub, work out area with treadmills, walking distance to good restaurants and probably the best motel breakfast we have had

Best W, Manager at Best Western Lapeer Inn, responded to this review
John B ,Thank you for your great review we appreciate all you feedback and we are happy to hear you enjoyed our Hotel amenities. We hope to see you again soon. Thank you, Kelly

Usually I stay at Holiday inn Express or the Marriott but the rooms and facility areas are about same quality maybe slightly better but nothing to justify charging 3x as much. Food was good, pool was clean, bar was reasonably priced and had great food.

Best W, Manager at Best Western Lapeer Inn, responded to this review
anthonymhernandezZ2, Thank you for your survey. We appreciate all your feedback andare happy that you enjoyed our amenities. Thank you, Kelly

Returning to home from Maine, was quite a trip. We left Freeport Maine on Friday with the plan to stop in Buffalo NY. The traffic was crazy, bumper to bumper all the way. With the traffic, we decided to drive a little farther. This end up being Lapeer due to traffic. The Best Western was a welcome site. The room we got was a whirlpool room. Not what we planned. The room was very nice and very comfortable. As we were exhausted, we went right to bed. The next morning we went to breakfast, which was ok. The area was small and many people had to take their food back to their rooms. All in all a welcome stop.

Best W, Manager at Best Western Lapeer Inn, responded to this review
michbird, Thank you for your review. We hope to see you again in your future travels. Thank you, Kelly

We stayed overnight for a wedding in the area. The room was clean, the staff friendly. Bar and grill great service and great food. Mixed drinks were pretty weak, I could see thru my Jack and Coke. Very nice pool area. Breakfast had a very good selection. I would stay here again if an occasion to do so came up.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Ruthann P, Thank you for your input and I will certainly pass this on to the restaurant. We hope to see you in your future travel. Thank you, Kelly

Other than a squeaky door, the stay was excellent. The pool and hot tub are nice. Pool is open from 7 am to 11 pm. Breakfast offered a nice selection. The room was clean. Everything worked fine. All I had to do for checkout was return the room keys.

Best W, Manager at Best Western Lapeer Inn, responded to this review
ronaldn128ht, Thank you for your review.We are happy to hear you were able to use our amenities, we appreciate your input and look forward to your return. Thank you, Kelly

Compared to other hotels in the area, the Best Western is decent choice. Nothing special, but clean and comfortable. NOTE: This hotel has two floors and does not have an elevator. So if you have trouble getting up and down stairs or don't prefer to carry all your luggage up to the second floor, then this may not be the hotel for you.

Best W, Manager at Best Western Lapeer Inn, responded to this review
RWL719. Thank you for writing your review we appreciate your input and will gladly take your luggage up to the second floor, our staff is here to help 24 hours a day. Thank you ,Kelly

We really love this hotel. The front desk staff is wonderful, the housekeeping staff is also wonderful. If we need anything they will gladly direct us to the right spot or they will if they can go get it for us. The rooms are always clean and fully stocked with towels and things for the bathroom. Would definitely recommend this hotel. Convenient to local shopping and restaurants.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Pamela C, Thank you for your wonderful review. We look forward to your return visit. Thank you ,Kelly

Very nice staff, excellent breakfast, excellent room amenities and room is nice and cozy! We always enjoy our stay here. There is also a nice warm pool and a really nice hot tub after a long day shopping! Breakfast is included and is more than just the average ! The front staff do everything in their power to make your stay a wonderful experience! Sometimes they even bake cookies!

Best W, Manager at Best Western Lapeer Inn, responded to this review
davidsM2949MC, Thank you for your wonderful review. We are happy to hear you enjoyed all the amenities our full service Hotel has to offer. We look forward to your return visit. Thank you, Kelly

I've stayed in this Best Western almost every year since 2005. Before that, I took whatever was available. Once I stayed here, I knew that I had found a reliable, reasonably priced, clean place to stay when I came to visit my daughter and her family. I'll stay there again next year.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Stephen S, Thank you for your continued loyalty to us, we look forward to your return visit. Thank you, Kelly

Grat place they offered myself and my wife 2 movie passes and a 25 dollar dinner. Amazing will send anyone here. Had an ok breakfast not to impressed with that. Got a good deal being rewards members though.

Best W, Manager at Best Western Lapeer Inn, responded to this review
n3456NXmichaelm, Thank you for all of your feedback. We appreciate your review and we look forward to your return. Thank you Kelly

We were just passing through. Checked in late (11:00pm) and checked out at 9:00 am. Lobby was a bit dated but clean. Staff was friendly. Room was clean, but tight for 4 people. Bathroom was nice, but tight. I appreciate the fact they were trying to maximize space, but there wasn't much room for toiletries. Fitness center was good.....4 machines, a weight machine, and a yoga mat with stability balls. Pool looked nice, though we didn't take advantage. Breakfast was typical "meh". Hallways are dated......trippy carpet. Overall, a good place to stay for a night.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Erin R, We appreciate your feedback on your stay We will use this to better improve our guest experience. Our renovations are on the way. Thank you, Kelly

Old and dated but staff are great, rooms clean, easy access to several restaurants in the local area hotel lounge is good and friendly. Stayed here for last 4 years for a week at a time each year. Rates are reasonable. Will stay there again next year.

Best W, Manager at Best Western Lapeer Inn, responded to this review
97edwin/ Thank you for your review. We appreciate your loyalty and look forward to your return.

The room was quiet until wedding guests came back, phoned the night clerk about noise, still carried on for 80 minutes. He said just getting home. Wonderful front desk checking in and leaving. Pool was very cool, hot tub comfortable, waterfall in swimming area, nice touch. Had to get towels from front desk. Breakfast was a bit scarce compared to other BW's. Wonderful clean, comfortable room, would go back, if not on weekend. Would check first to see if wedding parties are booked. Morning wedding party breakfast, just as noisy as the night before. Night noise kept 2 out of 3 of us awake

My husband and I have stayed at the Best Western in Lapeer, Mi. for many years for staycations. I have also taken my grandchildren for the night on several occasions. The staff is very friendly. the rooms are very clean and the breakfast bar is awesome.

Our July 7th Trip back to Nova Scotia, We had the pleasure of staying at the Lapeer Inn, Lapeer Michigan. We found this BW a very great choice, will probably be our main stay when traveling through. Accommodations were very nice and the staff very helpful, There is a sports bar attached, and it's ok, we found the bar food to be quite salty so if you have a sodium problem, you might want to look around the area for a better choice to eat. Now, the place was busy, so if you just want to stay at the hotel and have a drink and relax, this might be a great place to do that.

Overall rated excellent. We were treated very courteously from front desk to housekeeping. The continental breakfast was very tasty and well presented. I have stayed at this motel previously and would still recommend staying there.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Q1966WE, We appreciate all your feedback and your loyalty to us. We hope to see you soon on your return visit.

best western lapeer is a really nice hotel ,staff is great and helpful . pool is clean and weight room is great. local is perfect not far from Pontiac and birchrun areas. lots of great restaurants to choose from within walking distance of hotel as well as shopping just across the street.

Best W, Manager at Best Western Lapeer Inn, responded to this review
larrye184, Thank you for your great review. We are glad to be centrally located around all our shopping centers and wonderful restaurants. We are happy to hear you also enjoy all the amenities we have to offer. We are looking forward to a return visit. Thank you, Kelly

The hotel was good and the beds are very comfortable. The indoor pool was very soothing because it contained a waterfall. The staff were professional and courteous. The breakfast was the usual and nothing was outstanding.

Best W, Manager at Best Western Lapeer Inn, responded to this review
AB463WMInancy1, We appreciate all your feedback and we are glad to hear you enjoyed your stay. We are glad to know you were able to enjoy the amenities that our full service Hotel has to offer. We look forward to seeing you again in your future travels. Thank you, Kelly

These people really watch out for their guests. I had cookies saved for me, and help with maps and directions for places I needed to be. The rooms were spotless and very comfortable. I recommend Best Western Lapeer Inn highly.

The nearby competition was a mess of dust and renovation, and wouldn't budge on their high price, so the BW just became my go-to place in the Lapeer area. Nice, clean, comfortable room and bathroom, with a working iron! Good breakfast and coffee.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Big George 1,Thank you for choosing our location. We appreciate your loyalty to us and we look forward to your return visit. Thank you, Kelly

We stay here year after year for our golf outings. The location is great for our needs and is within easy walking distance of Meijer, Home Depot, Kohls etc, as well as restaurants. We enjoy the attached bar/restaurant very much (so you really don't have to leave the hotel if you don't want to do so). The indoor pool and exercise areas are very nice, as it the garden/patio area. We sometimes like to sit around in that area to discuss our game and enjoy a beverage. Great place to stay, wonderful staff that accommodate any requirements we have and consistently clean and welcoming.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Rennie V, Thank you for your review. We are always happy to have our golf groups in every year and always happy to accommodate them. Thank you, Kelly

Traveling across Ontario for first time and didn't realize that there would be long distances between accomidations on the 401 expressway. The facility was a last minute find. We were pleased that it was quiet and clean. Great indoor pool with large lounge area and interesting waterfall. Stafff were friendly and thoughtful. Will definitely stay here on our return trip.

Best W, Manager at Best Western Lapeer Inn, responded to this review
KarenlP6583KM, Thank you for your review. We are happy to hear you enjoyed your stay. We look forward to your return visit. Thank you, Kelly

excellent stay, nice hotel clean, great breakfast. beds very comfortable. staff were friendly and very helpful. will stay here again. rates are very good. internet works well. nice flat screen tv with lots of channels.

Best W, Manager at Best Western Lapeer Inn, responded to this review
242joycew, Thank you for taking the time to write a review. We appreciate all the positive feedback and we look forward to your return visit. Thank you, Kelly

Very clean and the staff was super friendly. I will definitely stay here again. It was a little pricey but you get your money's worth. The pool and hot tub area was very clean and the breakfast was amazing.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Jennifer A, Thank you for your review. We hope to see you back again soon. Thank you, Kelly

Attended a wedding over the weekend at the Lapeer Country Club. This location was very close to the venue - a quick on/off the expressway. I was pleasantly surprised at how large our room was and how CLEAN! The staff at the desk was very helpful and pleasant! I would absolutely recommend this location for an overnight stay. The breakfast buffet wasn't bad either, although I think it was in a temporary location. The staff kept the items well stocked and the area clean. Very nice!

As it turned out, using Priceline phone (mobile) was half the price of using Priceline on the computer. It was a special mobile rate $54 vrs $105. So check around. I bid $49 and got it. It was a pleasant surprise. The hotel was clean, quiet, and had a great variety and quality breakfast. I would glady return.

Attended a wedding over the weekend. This was within the mile. Clean, pleasant staff, beautiful pool comfy bed and very spacious bathroom. Loved the noon checkout. Breakfast wasn't as hot as I like but overall a great night's stay.

Rooms were clean. Shower heads put out good flow. WiFi was no issue, Breakfast was only fair as fruit was a limited selection and there was no bacon either day. Checkout/in was simple and fast. Cookies were average in the evening.

This hotel was clean, inviting and comfortable. The staff was friendly and helpful. Breakfast had variety and the area was clean. It was nice to have a fridge and microwave in the room. Our king bed room was large and had three chairs as well as the bed. There were plenty of towels and the bathroom amenities were great.

Best W, Manager at Best Western Lapeer Inn, responded to this review
Sharon N, Thank you for your input .We appreciate all the positive feedback.We are happy to hear you enjoyed all our amenities. We will see you again soon. Thank you Kelly

The front desk staff was always helpful and made sure we were well taken care of. I had a great stay here and I travel a good deal. I would not stay anywhere else if in the area. The game room was nice with pool and air hockey. The bar/rest had good food and great specials.

Best W, Manager at Best Western Lapeer Inn, responded to this review
marcusg803,Thank you for your wonderful review. We appreciate your feedback and look forward to your return.

Simply an amazing place!! The staff, the facility, the breakfast and the pool/hot tub were amazing. I would highly reccomend this hotel! I have stayed here several time in the last 20 years and the quality has always been top notch from day one!!!!!!!

Best W, Manager at Best Western Lapeer Inn, responded to this review
18700csscotts, Thank you for such a great review. We are happy to hear you always have a great stay. Our guest happiness is our main focus.

A recent 4 day stay at the hotel turned into a 2 week stay due to a family medical emergency. The staff at the hotel and restaurant were very kind and made this additional stay very comfortable and the best it could be considering the circumstances. I stay at the hotel about every 4 months and have nothing but the best to say about every experience. Excellent. Thank you!!!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Diddi122017, Thank you for taking the time to write your review. We appreciate all your kind words and I will pass this on to the staff. Our guest are our first priority and we are happy to hear you enjoy your stays with us. We appreciate your loyalty and look forward to your return. Thank you, Kelly

Great breakfast bar, beds very comfortable and service is great. The only problem we had was a 2 hr delay on having our rooms ready! I would recommend this hotel because this is the first time we have had a long wait for rooms, usually they are ready when we arrive and we usually stay here at least twice a year!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
brendaDP52552E, Thank you, we appreciate your feedback and look forward to your nest stay .

Has all the features mentioned above and reasonable priced, even thought they do seem to be going up recently. You will have a refrigerator in your room which is all most necessary when traveling anymore.

Best W, Front Office Manager at BEST WESTERN Lapeer Inn, responded to this review
Dearjkn371, Thank you for your review. We are happy to hear you enjoyed your stay and look forward to your return. Thank you, Kelly

Arrival was good room was ready for check in front desk was very helpful and friendly. Check-in area was clean and well-maintained. No elevator was hard for me to get to the second floor. Thought I was getting a suite with a separate room for the kids and it was one room combo. Wasn't too happy with that. Lot of choices for breakfast. Check out was easy everybody was friendly. Use room service and they brought it right up when I need an extra towels.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Dear pattyhowey, We appreciate all your feedback and are happy to hear you enjoyed your stay. We have plenty of room type options and we would be glad to show you when you arrive on your next visit or visit our site to look at some of the room types we offer. Thank you ,Kelly

We arrived in the middle of the night after a long drive. When we arrived at the hotel, there was someone passed out drunk in the stairwell waiting to be picked up. Not the best way to arrive with 3 young children in the middle of the night. When we entered our room, it smelled like it had previously been a smoking room at some point in the hotel's history. Much of the hotel smells like it was previously a smoking hotel. The decor is very dated, the carpet isn't clean, especially in the stairways. We found the hotel to be dirty overall, and even one of our folded "clean" towels had lipstick on it. The breakfast was okay, however one morning I noticed that the oatmeal packets had been chewed by a mouse and there was mouse poop on them. I alerted the breakfast person who removed the package, but left all the rest of them, and didn't bother to wash the container they were in. The same egg omlets and sausage were served on Saturday and Sunday, and it looked like the omlets had been re-heated from the day before. The breakfast area was small and there were never enough chairs for everyone to sit down. The cleaning staff were complaining about guests in the hallways as we walked by. We asked to have extra towels brought to our room one night, and were told to come pick them up at the front desk. The next day, the cleaning staff took all of our towels including the extras, and didn't replace them with even the regular amount. Every time we tried to enter our room, it look at least 5-10 tries of putting the key card in. It didn't seem to matter how fast or slow we did it. The front desk staff were quite respectful, especially the woman who was working on 11/27.

Was a relaxing environment! We enjoyed the pool area with the hot tub. They had breakfast in the morning with eggs, biscuit and gravy , waffles, yogurt, etc. The staff was very helpful with directions in the area.

As a Best Western Rewards member, I only stay at Best Western Hotels. I have tried other hotel chains, but find that the standards of Best Western exceed my expectations. This property in Lapeer, Michigan, however, is an exception. I used my rewards for a free night stay and paid for an upgrade to a jacuzzi suite. Upon entering the room, I noticed marijuana residue and stems on the bathroom counter. Then I ran water in the hot tub only to find a big clump of hair floating around. The mirrors had hand prints and smears everywhere. The trim and moulding were water damaged and the doors that opened from the hot tub area into the bedroom were falling off the track. I brought the condition of the room to a member of management, and she immediately had us move to a cleaner room. She said she would check on adjusting our rate, but couldn't change it because of the room upgrade, and tried to get permission from her manager, who I assume is the owner, for a few complimentary drinks at the attached bar, Teds. She called a few minutes later to say that unfortunately the owner wouldn't agree to the complimentary drinks because we checked in at 4pm. The manager we worked with was very friendly and did all she could to resolve the issue, but unfortunately this property is very run down and outdated. The entrances in back have burned out lights, the stairways are under some kind if construction and the place does not, in my opinion, meet Best Western standards.

Very clean and great staff. Was located conveniently to our dining location. Made for and enjoyable night out. Hotel staff was very helpful and amenities were centrally located. Would highly recommend

We had a camp wedding to participate in, in Lapeer, Michigan. A block of rooms were secured and we enjoyed our stay at the Best Western Hotel there. Our grandchildren frolicked in the pool with us and enjoyed a quick snack afterwards, The next morning, we found the breakfast appealing and delicious, with fruit, waffles, eggs and sausage, followed by flavorful, abundant coffee. Yum! It was quite and comfortable for us all. Thank you for a good time for family! The Roberts'

Older hotel but adequate and good value and I have been here several times large pool and hot tub.Had $20 coupon for lounge bar. Needs elevator to second floor.Close to shopping including large Meijer store and Tim Horton's

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Bernard J, Thank you for your loyalty, we appreciate your feedback and look forward to your next stay. Thank you, Kelly

The staff from check-in/out, the cleaning personnel and the lady working the breakfast area were so incredibly friendly that I felt very comfortable there. The room and bathroom were clean, including the corners, and very large for a hotel room. My only complaint is the instant coffee, but Starbucks is across the parking lot. It was also quiet, no road noise and I didn't hear the neighbors.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Diane R, We appreciate your feedback and look forward to a return visit with you. Thank you, Kelly

We stayed here for only one night as we were driving back from Ontario to Vancouver. Small town, bur very pleasant and a comfortable for a One Night Stay. Easy access to places to eat, shopping etc. Room was clean and had a fridge, would have been nice to have a microwave as well.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Tenman60, Thank you for taking the time to write a review. We appreciate your feedback. Thank you, Kelly

I stayed at the Best Western Lapeer for a wedding with several other family members of all ages. There was something to entertain everyone! The kids loved the pool w/ waterfall, the arcade games, the air hockey table, and the Game Stop next door. The adults loved the hot tub, pool table, and the bar (great food). The rooms were large and clean and the beds were comfy. Microwaves are only in some of the rooms and fridges are in all (as far as I know).

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Carl D, We appreciate your feedback and we are glad to know that everyone had a great stay and we were happy to be apart of such a wonderful day. Thank you, Kelly

This Best Western was located near all sorts of shopping stores and entertainment venues. Our accommodations were very nice and staff was exceptionally helpful. Rooms are clean and everything in our room was in working order. We had no problems during this stay.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Richard S We appreciate your wonderful review. We are located in the middle of our lovely Lapeer and we do appreciate all your feedback on all the shopping and restaurants ,entertainment options readily available. Kelly

The Best Western Lapeer Inn was nice. The hotel was clean; the rooms were big; and we sleep very well. The bathroom vanity is small and they do not have any elevators. We will stay at this hotel again if we make it back to Lapeer.

okay. nothing special. the staff are pleasant. the coffee is awful. no amenities like bottled water. the pool is clean and well maintained. breakfast no so great but okay. cable channels are okay. guess all I can say is okay. you cannot get room service or bring alcohol back to your room from the restaurant.

I stayed here for a couple of nights with my children while my power was out at my house from a storm. I was very surprised as to what a hidden gem this place is...it is much nicer inside than I would have ever guessed. The pool area is quite nice and I now know where I will hold my daughter's next birthday party. The court yard is very relaxing, convenient location to everything. place is clean and very friendly staff.

What a pleasant surprise to find a bar/restaurant on site. You can walk 100 yards at be at the shopping mall, which was of interest to us. The room was comfy, with good beds and a large TV. The only negative, were the hall carpets, which need to be replaced. Good value for the price.

We experienced great customer service both at the front counter and in the restaurant...meal was great & very filling! room was clean, well looked after and we heard no noise at all during our stay. Quick efficient check-in, great beds and pillows...everything you need when you are away from home. We would stay there again anytime.

This was a great hotel to stay at. The staff was very helpful. They recommended places to eat and things to do nearby. There are many places to go that are either walking distance or a few minute drive. I would definitely stay at this location again.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Amber G, Thank you for your great review. Our guest are our top priority and we are happy to hear you enjoyed your stay. We look forward to your return. Thank you, Kelly

This hotel is a good place to stay in Lapeer. It has a lounge/bar/restaurant attached and works as a good spot to meet up with fellow travellers. The hotel is clean, offers many amenities and has a great staff. There are places to which you can walk in the evening, including a Meijers, Home Depot, Kohls etc and restaurants to enjoy outside the hotel. Very nice, comfortable rooms and a good breakfast included. Recommend this hotel.

The hotel was excellent. But the carpet and lighting thru out the hallways was in very poor condition. I recommend that they remove the carpet and get floors that are washable and better lighting. This was the firs bad impression when I was going to my room; however the rooms were clean and nice.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Stanley N, We appreciate your input on how we can improve and what you liked about your stay. We hope to see you again during your next visit. Thank you, Kelly

Nice big room. Had an additional sink in the room. Breakfast was good. The room had a couch,chair and a table with two chairs. It had a refrigerator and a microwave. Coffee pot with coffe you could brew

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
robinadi,Thank you for your review. We are happy to hear you enjoyed your room and hope to see you on your next travels.

Clean and quiet room with a comfortable bed. Friendly service from all staff members.. Decent food selection at the restaurant. Could do a better job on the wine list. Will likely stay again at this location.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Salvatore T, Thank you for writing your review, We appreciate your input on how we excel and where we can improve. We look forward to your return visit. thank you, Kelly

This is the cleanest hotel I've ever stayed at, and the service was wonderful :) I paid more than I wanted to, but spent less by being a rewards member and staying in Lapeer instead of a more "convenient" location. It was still close to everything, and walking distance from Meijer!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Rachael C, Thank you for your review, we appreciate your input and are happy to hear you enjoyed your stay. We hope to see you on your next visit. Thank you , Kelly

My mother passed in June of 2016. A memorial for July 31st, 2016 was scheduled for the family. Lodging plans went sour and we were very sad. Karen at Best Western rescued our failed lodging and turned a bad situation into a wonderful experience. Many thanks to Best Western and their staff!

Best W, Front Office Manager at BEST WESTERN Lapeer Inn, responded to this review
aleaston. Thank you for taking the time to write your review. On behalf of our staff we appreciate your input . Our guest are our number one priority and we are happy to know we could help at this difficult time. Thank you, Kelly

Nice, average hotel. Staff was nice and rooms were clean. There aren't many options in the area. This is likely the best hotel you will be able to find. It's a busy area traffic wise. There are a lot of restaurants and shops in the area. We stayed there during while visiting relatives. We will likely stay there again.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Melanie S,Thank you for your review, we appreciate your loyalty and look forward to your return stay with us.

Very nice property. Well kept. Excellent housekeeping!! Super breakfast. . Very CLEAN!! Excellent room and great beds! We have stayed often. This time was a bit of disappointment because of our room placement but we are certain that desk person probably is no longer there! Guess 1 bad experience out of many is not real bad. The faciilty is one of the BEST

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
GypsyJasper, Thank you for writing your review, we appreciate all your input on how we can improve and where we excel. Please feel free to let us know of any issues so that we can accommodate you .We appreciate your loyalty to us and we will see you on your next travels. Thank you, Kelly

Good for family's and cost little high for the area, large increase in room rate from last year with no improvement in rooms . Side door to hotel is unsecured, smokers and trash near out side door Not sure security is very good after dark. Side door had tape on lock. .

Justin was great! When I made the reservation, I mentioned to him that we wanted to visit some of the local parks. We had never visited any place in lower Michigan. By the time we arrived, he had gone out of his way to printoff a list & map of all city & state maps, & left them at the front desk for us. He deserves a raise!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Michael S , We appreciate all you feedback. Our guest are our top priority. I will pass on your compliments to Justin and know that we appreciate him also. Thank you, Kelly

The stairs were insanely creaky. Then the room smelled like smoke even though it was supposedly a non smoking room. Breakfast was alright, not the biggest selection. Omelets were oddly crunchy but they did offer gluten free bread which was nice.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Veggienugget, I appreciate your feed back on how we can improve nad where we excel. We look forward to yur return visit. Thank you,Kelly

I was on Harley and had done 300 + miles. This property was excellent in any category you choose. Friendly staff ,cleanliness, comfort. proximity to restaurants. easy access. Maybe the finest BW I have stayed at, no it was the finest

The whole family stayed here. It was a nice room. The desk clerks are great. There is a nice bar/restaurant attached so you don't even have to go out for dinner or drinks. The beds are comfortable and clean. I recommend this hotel.

After a much needed night away with my fiance, we were pretty excited to have a suite here at the Best Western Lapeer and felt better about staying local. We booked the suite with the swiss shower and whirlpool. When we walked in our room I believe the first words out of my mouth were along the line of "This is disgusting" and my fiance thought it was "nasty". After turning on 3 lamps just to kill the darkness, we still were in a gloomy room, with wallpaper from the late 80's, a yellow ceiling that made it look like they held a smoking club in there at one point, and lamps that looked like they had been picked up off the side of the road. Upon looking around, we noticed their was no swiss shower. We asked the lady at the desk, and said this was an upgrade they gave us. How? When we purchased a room with a swiss shower and whirlpool, it's missing the swiss shower, so tto me that isn't an upgrade. I thought we would be spending most of our time in our room, just relaxing and watching tv - however it was so dingy as I said above, we spent most our time across the road at applebees just for the environment. Also sometime upon arrival, we noticed our fridge didn't work and was leaking water. The pool was a really nice good size and clean, half the bulbs in the pool room were out but it wasn't to bad as it was still day light. Game room was a hunting and fighting game, an air hockey table that wanted quarters, along with pool tables that wanted your money too. The only positive thing about the night was a very comfortable king sized bed and the pillows, I contemplated asking them if I could purchase them because they were awesome. At the end of the day, I won't be returning. To see they had a 4 (Very good rating) award from tripadvisor was shocking to me.

We stayed for the 5th time at the Best Western in Lapeer with our group of 8 golfers. The hotel has made a number of updates and as always the staff were friendly and professional. Morning breakfast is good with many choices.Walking distance to stores and restaurants . Pool and hot tub a welcome after a day of golfing. We'll be back next year.

Room was clean we enjoyed swimming in the pool. The kids and I had a great time playing some pool. Staff is friendly and always very helpful. My kids and enjoy getting time away and relax at the Best Western. The prices are very affordable for there rooms too. My family and I are looking forward to our next stay there.

A little difficult to find The hotel itself is very good, quiet, clean. Breakfast was good. The beds are comfortable and clean Staff are helpful and friendly. Check in is easy and we like the express check out.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Karin Leonard B, Thank you for your writing your review. We appreciate your input and we look forward to your return. Thank you, Kelly

Called a couple days ago to make a special request... spoke with Kelly (?) . If her attitude is reflective of the hotel... it is going to be WONDERFUL visit. She was warm, friendly and very accommodating!! Kudos!!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Diane G, Thank you for such a wonderful review. We appreciate all your kind words. Our guest are our first priority in every aspect. I hope you enjoy your stay and always looking forward to a return visit from you. Thank you, Kelly

This was by far the best hotel we've ever stayed in. Our room was very close to the pool, dining area and lobby. It was clean, comfortable and cozy. The staff was friendly and helpful. The pool was very nice and clean - it would have been helpful to have towels at the pool, but otherwise was perfect. The breakfast was very good and there was plenty of food for everyone. We WILL stay here again the next time we are in Michigan.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Carolyn R, Thank you for such a wonderful review. We are happy to hear you enjoyed all our amenities and we look forward to your return. Thank you, Kelly

This is our third time of using this facility for our 4 day pen pal reunion. Friends from 12 different states came, some having been to the previous 2. The staff was very friendly, very helpful and very accommodating to everyone. The daily breakfast is quite substantial with both hot and cold items and plenty of it. There's a really nice, indoor pool and a welcoming gazebo area that is outside. We were allowed to hold our evening fun activities in the breakfast room without any issues or problems. The hotel is very close to businesses such as fast food, restaurants, Starbucks, a winery business, supermarkets, gas stations and more - all within walking distance. The rooms were clean and the beds were extremely comfortable. The desk clerks were exceptionally helpful in putting our rooms pretty much in one wing and on ground floor as well. There is also a bar/grill on premesis with good food and reasonable prices and seating outside on the nice days and evenings. There is complimentary fresh baked chocolate chip cookies each afternoon in the lobby and free USA Today newspapers for the hotel guests. There's a business area with computer, laundry facilities and a small work out room. There's also free Wi-Fi. Just a nice and friendly hotel in a nice and friendly town! Thank you Kelly and staff for making our reunion another success!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Rosie Tholl, Thank you for such a wonderful review. We appreciate you and your group and its always a pleasure to have you all as our guests We hope to have you back again next year. Thank you, Kelly

It had been nearly 4 years since I last stayed at this hotel and it has greatly improved. Rooms have been refurbished and the lobby is quite pleasant. Everything worked but the mattress could be changed as it tended to slope. Price was very reasonable and the hall was quiet. Breakfast ok but nothing special. No elevator so you need to be able to carry luggage upstairs.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Liz 4565, Thank you for your great review. We appreciate your loyalty and we are glad you had chose to visit again. We are starting more renovations soon. Looking forward to your return. Thank you, Kelly

It had been about 3 years since I stayed at this property and it has greatly improved. Room was good, mattress needed replacing. Internet worked fine. Breakfast was ok but nothing special. No elevator so this is not a good location if you can't climb stairs.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Liz4565, Thank you for your review. We appreciate your input on how wecan improve and how we excel. We look forward to your return visit. Thank you, Kelly

i recently stayed here for 4 nights whilst on business, and i wouldnt hesitate to stay here again. i had a room on the first floor (right at the top of the stairs), and the room was more than adequate. All of the staff were very pleasant and answered any questions i had in a very cheery and efficient manner. Great breakfast with a few hot items (sausage, eggs and biscuits etc). i would definitely stay here again.

My family, along with many other wedding guests, stayed here for one night following a family wedding at the Lapeer Country Club. The hotel was clean and comfortable and we experienced no problems during our stay. There was a nice-looking pool (did not use) and a typical continental breakfast. The hotel was large and the layout was a bit confusing at times, but everything was well marked. There were many restaurants and fast food options close by. Overall, I would recommend this hotel. I have never had a bad experience with a Best Western hotel.

Beautiful rooms, nicely decorated, some with Jacuzzi Bathtubs, great service and friendly staff. Someone at the front des at all times. Very secure and safe. They do have room service from the Restaurant on site if you need like me. I was working and didn't have time for Restaurant so they brought to me in a carryout container which I didn't mind at all. They are extremely close to a Meijers if you forget anything. Only thing that was hard for me was the beds are quite soft. Feels good at first, but not good to sleep in if you have a bad back.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Joanna E, Thank you for your review, we appreciate your input on what you enjoyed about your stay and how we can improve. We look forward to your next visit. Thank you, Kelly

Check the room before making a commitment to this hotel. The hotel requires updating in the carpets in the rooms. The front desk personnel are very kind and helpful in finding your way around the area and considerate.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Glenda C, Thank you for your input and taking the time to write a review. We will gladly show you another room on your next stay and we look forward to seeing you again. Thank you, Kelly

Will not stay again but the other good hotel in town was booked. Went for a wedding. Stayed for 4 days. Beware hard to find a good hotel in the fall in that area. It was wedding season. The A. C. Unit was full of dust. Had allergies. It stunk. Had them change filter and they put a dryer sheet on the filter to make it smell better. Carpet was old. T. V. Was okay. Request 1st floor unless you like lugging luggage up & downstairs. No elevator. Stairs were a bit old and steep. Indoor Pool looked fine. Didn't use it. Bar was fine. A small courtyard in the middle was fine. Continental breakfast with waffles, yogurt, milk, juice, cereal, bagels satisfied Location was okay & near to grocery & clothing stores like khols. Hard to find. No big sign. I was disappointed but they did let us have a later check out. Staff was nice and fixed our main complaints like lightbulbs & broken carbon monoxide detector.

I usually don't write a review but I though this was time I should. One of the cleanest and well kept hotel you would find. We rented two rooms and each was clean and well taken care of. Every little thing you would think of this had. We had a time change and they have the radio clock adjust for the new time automatically. Even the remote control for the TV was what they call a sanitize remote. They had a large pool with a water fall and a whirlpool. It did have a lot of families with there children. You entered into an area that had 5 tables with chairs and a pool table, air hockey. Had 2 game machines that you had to pay for. a 4 foot brick wall separated this area from the pool. The continental breakfast had everything you could think of (cheese omelet, sausage, waffles, cereal, biscuit and gravy etc. I know I sound like a

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Thomas K, Thank you for writing such a great review and I am so happy to hear we were the first to receive such an honor. We appreciate your feedback and we appreciate you as a guest. We hope to see you in your future travels. Thank you, Kelly

Awsome place to stay and party. Nice friendly people, very clean place. Very nice landscaping and patio areas.....Clean rooms and clean linen in the rooms. I recommend this hotel to anyone and everyone.

Whenever the weather is bad, I stay at this hotel. I have a long commute, 100 miles roundtrip. Its nice to know I have a place to stay that is close to my office. Plus it is always clean and comfortable. Checkin and out is always fast and easy. Breakfast is good too.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Jessica W, Thank you for your kind words.We appreciate your loyalty and look forward to your return stay.

We've stayed at this hotel several times. We live in Lapeer and like to come to this hotel just to get away from it all when we can afford to. As far as we're concerned it is the best hotel in Lapeer! We love the hot tub and the pool and always have a good time. We also love the breakfast! We were disappointed though that there was not a microwave in the room. I didn't think to ask if there was one when we checked in because every other time we've stayed here there's been one in the room. We were in room 111 which was close to the breakfast area where there was a microwave so we just used that. The only downside was having cold leftovers for my midnight snack because I didn't want to get "presentable" to go out into the breakfast area to heat it up. Ihad a great time and will be staying again soon. I'll just remember to ask about micro and fridge. Thanks, Chris

Stay here for the friendliness not the facilities. I was disheartened when I walked in and immediately noticed that the common areas really needed vaccuming. I feared the rooms would also have that unfinished, unclean feel. Fortunately the rooms were clean, yet underwhelming. Parts of the hotel feel very drab and dated, while the rooms feature updated tv screens, refrigerators and microwaves. Nevertheless, this will not be my first choice in the future. The saving grace? Friendly staff like karen at the front desk who really try to make guests feel welcome.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
J.L, Thank you for taking the time to write your review. We appreciate your input on where we excel and where we need to improve. We would like to let your know renovations are in the works and we hope to see you on a return visit. Thank you, Kelly

The room was very clean, HUGE, and had all the amenities required. My only complaint was that I was on the second floor, and it was extremely hot up there--even in January. I ended up shutting off the heat and opening the window when it was 30 degrees outside. Even the hallways were like an oven. Everything else was great. Ample parking. Room service from the bar & grill downstairs was yummy and delivered hot. Typical hotel free breakfast. Good coffee. I will stay here again, but request first floor.

Best W, General Manager at BEST WESTERN Lapeer Inn, responded to this review
21AvidTraveler, Thank you for your review.We appreciate your input and how we can improve and how we excel. Our staff are always here to help with any issues you might of had,I will make sure to relay this to them. We are looking forward to a return visit. Thank you, Kelly

Nice Hotel. Treated Staff extremely friendly and helpful. Good value for the money. Would definitely stay there again. Quiet little town. Hotel right in the middle of it.....good location. Walking distance to stores, Tim Hortons.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
C7990FVjohnf, Thank you for writing a great review. We appreciate all your input and we look forward to your next stay with us.

chose this best western as a group of 18 rooms. Hotel managed the reservations just fine offering a good rate for the area. The hotel is clean and up to date and the staff is friendly and offering smiles. Hotel served its purpose and was fairly close to the hockey rink. Area offers restaurant close by.

I would highly recommend this hotel. The stay is very comfortable and pleasant. Everyone goes out of their way to make your stay the best it can be. The hotel is very clean and well taken care of and the staff are very outgoing and friendly.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Kimberley P, Thank you for your wonderful review. We appreciate all your comments and we look forward to a return visit.

I have always booked at Best Western because they have the most comfortable beds I can find! I have found that most hotels have very hard mattresses but Best Western makes me feel like I am sleeping on a feather bed. I always get a good nights sleep.

Have stayed here for Business and Family a very nice and clean place will stay here when passing thur Lapeer Mi all the time great place for kids nice pool and game room .. Restaurant very good with bar and plenty of T.Vs for game night great food at good price

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Jeff R, Thank you for your great review. We are very happy to hear that you and your family are enjoying all the amenities our facility offers and we are grateful for your loyalty to us. We are looking forward to your return. Thank you, Kelly

I recently stayed one evening here. I found the room to be very clean and all amentities working fine. The staff was extreamily friendly and courtious. The bar/restraunt was nice, deciently priced and not so loud you couldn't talk. I didn't use the pool or whirl pool. Other then the smell of stale cigarettes I would give this place a 10.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Jim B Thank you for taking the time to write your review, We appreciate all your comments on where we can improve and where we excel. We hope to see you on a return visit. Thank you, Kelly

I had never stayed at this hotel before. I was glad that I did. The hotel was extremely clean in all areas and the room had everything we needed in it. It was worth the higher rate due to the Thanksgiving holiday.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Ed B, Thank you for the wonderful review, We appreciate your comments and use them to better service our guest. We are looking forward to a return visit. Thank you, Kelly

I only stayed here 1 night with my family for a wedding. Everything was nice, nothing that stood out super negative or positive. I appreciated we got a discounted rate by booking in the wedding block of rooms. I also saw the bride and her wedding party were given a meeting space room to get ready in before the ceremony. That seemed convenient! Pool was outdoors, so depending on the time of year that's awesome, or not so awesome.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Meg S, Thank you for your review we appreciate everyone. I did want to let you know that we do have a indoor pool we do not have an outdoor pool , there is also a game room area with it. We hope you can comeback and enjoy it. Thank you, Kelly

DO NOT STAY HERE! Far from highway(1.2 miles) in a strip mall. Rather than help customers, employee chose to ignore us as he was smoking at front door. Everything is VERY worn and/or splintered. Stained brown and gold carpeting with very dark wood. 24 steps to second floor with no elevator. Giant hot tub one foot away from bed with open shutters to bathroom and large gap under shutters = no privacy = sex motel !?! Mold everywhere, bugs crawling across floor. Tiny plastic shower stall has broken door. Towels and sheets badly worn out. Smoking employee was actually wearing his pajamas while washing floor the next morning. And the room cost us $135. YUUUUUUUUCK!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
This facility has always been a BEST WESTERN since 1984, not a Court Yard by Marriot. You are right, we are 1.3 miles from the express way but we are not a highway Hotel so we are not getting all the noise. We are not in a strip mall however; we are centrally located on West St. centered around all the wonderful businesses in our City. We do not have an elevator but we are looking at putting one in soon and we appreciate you bringing that to our attention, however the steps we do have in our facility are 15 not 24. Our whirlpool suites are mostly used for romantic getaways and enjoyed by all our guest. The shutter doors on our tubs do have a gap on the bottom but less than ½” so they slide and they close in the middle with no gap. We have always worked very hard on the cleanliness of our facility and have ranked very high on our trip advisor scores. I would recommend if you were to stay in a facility that isn't that way you would ask to be moved to another room or not stay all .We do not have any employees that smoke out in front of our Hotel, nor are they allowed to work in their pajamas, although they might enjoy the comfort it certainly isn't allowed. All employees in this facility are uniformed at all times and are ready to be of assistance. I can only assume you seen a guest that had a spill they were cleaning up. Upon investigating this review of our Hotel I could not find any form of mold/ bugs or issues within our facility at this time. Our guest is our top priority and we always appreciate any feedback given. You are entitled to your opinion, but from all the reviews we receive this is not the norm. We stand by our record of being the #1 Hotel in Lapeer and we have been that way for over 30 years with several remodels and looking at going through one again. If you would like to discuss this matter please call 1-810-667-9444. Thank you, Kelly

we paid good money for a romantic night with a hot tub room ,and the tub did not work properaly ,jets were poor and and the pump was shooting out flakes. the hotel did refund 20.00 dollars ,but we would have liked to have been compt a diff room

DO NOT STAY HERE! Far from highway(1.2 miles) in a strip mall. Skinhead employee was crouching and smoking at front door. Everything is VERY worn and/or splintered. Stained brown and gold carpeting with very dark wood. 24 steps to second floor with no elevator. Giant, creepy hot tub one foot away from bed. Open shutters to bathroom with large gap under shutters = no privacy = brothel !?! Mold everywhere, bugs crawling across floor. Tiny plastic shower stall has broken door and was moldy. Towels and sheets badly worn out. Smoking skinhead was actually wearing his pajamas while washing floor the next morning. And the room cost us $135. YUUUUUUUUCK!

Updated hotel I found to be very clean no smoke odor found. rooms very relaxing cozy warm colors and comfy beds.. Breakfast was excellent many choices and lasted well beyond the stated end time which I like... Staff was excellent answered many questions and asked how we enjoyed our stay we had no complaints lovey property

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
D3126RISUSANJ, Thank you for your review. We are happy to hear you enjoyed your stay and that you enjoyed the amenities .Our guest are very important to us and we look forward to your return. Thank you, Kelly

After a round of golf we were very well taken care of and had a relaxing plastic glass of wine by the poolside. Golf was poor so this made up for my mistakes. Eating at Luckys was only a block away and was excellent.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Judy M, Thank you for writing your review. We appreciate all your feedback. I'm sorry the weather did not cooperate buti'm happy to hear you enjoyed our amenities. Thank you, Kelly

Have enjoyed staying at this hotel several times before. The location is perfect for our needs. Shopping at meijers, kohls, and home depot is easily withing walking distance. Also within walking distance are several restaurants, fast food places, a cinema and several small shops. The facilities are good with an indoor pool and exercise room available. The staff is excellent and go out of their way to make the stay most pleasant. Recommend!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
RennieV, Thank you for such a wonderful review. We are glad to know you enjoyed your stay and we appreciate your loyalty to us. We are very happy to be the only full service Hotel in Lapeer. We look forward to your return visit. Thank you, Kelly

nice place to stay, great service, nice restaurant, great golf courses--had a golf trip with 12 friends in September, 2015 stayed at the best western and enjoyed every minute--nice accommodations friendly staff and very reasonable prices with the convenience of shopping malls restaurants and specialty stores all within walking distances from the hotel.

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
joeKR398CD, Thank you, for you terrific review. I am very happy to hear you enjoyed all the amenities our full service Hotel has to offer. We are always happy to have our golf groups and enjoy them every year they return. Weare looking forward to your return visit. Thank you Kelly

We've been coming back to this Best Western in Lapeer, MI for nearly a decade. The staff is always fantastic and the suite and amenities are always fabulous. Even though we have an oxygen machine, walker and power chair, everything is very easy to use and/or maneuver around. 5 star quality staff makes the yearly visit the most enjoyable!

Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
James D, Thank you for such a wonderful review. We appreciate all your great feedback and i will share this with the staff. We appreciate your loyalty to us and we look forward to seeing you next year. Thank you, Kelly