Best Western Ipswich Hotel and Spa

Not a good experience 1076204356 The whole hotel is in need of a make over. Carpets throughout are dirty and worn and require replacing. It needs a good clean. Stayed in family room which is a good size. But carpets were very dirty and stained. Bathroom hadn't been cleaned. Bath panel was dirty and broken. Bath itself was dirty and decided we were cleaner not showering in room. Hairs all over the room including the head board and the bed. Stairs leading up to room were dirty. Swimming pool was ok although lots of loose tiles and tiles at bottom of pool. Once again in need of a good clean. Sauna and steam room were clean and tidy. No available lockers to use. The bar wasn't staffed and you had to search for staff to get a drink. Bar not very well stocked and had to make do with what they had. Breakfast was the highlight and was well stocked with fresh food. Although we had to change tables as the one we were given was dirty and floor beneath was dirty and sticky under foot.

Friendly staff but the disrepair could not compete! The room was is disrepair, especially the bathroom and windows. The bathroom tiles were broken, nearly all sealant had thick mould. The windows we could not open & had to call management to address issues, who eventually through thick cobwebs slide it open slightly, which was a significant safety concern. The Tv was intermittent with the remote broken being held together with duct tape. On calling management they did their best by replacing with a new battery but this was again held in place by duct tape. The overall disrepair of the whole hotel was staggering and by far the worst I've stayed in. I think the friendly staff could would do well with a cash injection from BW!

Stayed for one night after a nearby wedding. The room was very big, clean and comfortable. It was also nice and quiet, real value for money. For £10 the breakfast was also very good. Only one quibble, the restaurant was not accessible, I was able to get down the 3 steps, but I noticed a wheelchair user had to sit outside the room.

It is not much to comment on, it is what you pay for, but the cherry on top is waking up in the morning, trying to get a cup of coffee with my morning cig and finding the night porter...tired shall we say :)) See photo.

Great hotel, good location, excellent staff. Will definitely visit again.

I had a lovely stay with my family over a cuple of days. Both days monday and Tuesday we had 2 lovely waitresses both working reception also incredibly hard working and polite. Food at breakfast and dinner was nice. And rooms clean and lots of room.

We had such a wonderful stay here, and we have to give a special mention to Teisha — she was absolutely amazing! She went above and beyond to help us, answered every question, gave great local tips, and made us feel so welcome. It's rare to get such kind, thoughtful service — she's a real credit to the hotel. Thank you so much Teisha!

The 2 ladies that work Monday nights are friendly,professional,polite and a credit to the hotel

I stay at the best western often for work. The staff are incredible with a special shout out to Teisha and kirstie, very welcoming, always smiling and give amazing service. Food is lovely and the room is very comfortable.

Lovely hotel, clean and comfy with a good breakfast.

Avoid this hotel. We had an absolutely horrendous stay. Upon arriving early for a wedding, we asked if our room was ready and it was. We wasn't allowed it unless we paid £20, which the receptionist rudely demanded Upon returning later that evening, the night porter was on shift and checked us in. Very rude and very abrupt. We asked if there was water in our room, he said yes. After going to our room, we found no water. I went to ask if we could buy some bottled water and he shouted at me, telling me no and I had to go back in the morning at 8am if I wanted some. Upon going for breakfast the next morning, we arrived at 9.25am. Breakfast stops at 9.30am. The waitress shouted across the dinning room, your too late. Breakfast has finished! Then went on to say, chef is still here I'll see if you can have some. We managed to get breakfast. Very quickly and very rushed. Felt very uncomfortable. Upon check out, no receptionist so couldn't report our issues. Very run down hotel. Dirty rooms. Bathroom full of mould. For the price they charge, its disgusting!

Hotel is run down, no air conditioning, joinery in the bathroom has completely rotted away as there is no working extractor fan and presumably hasnt been working for many years by the state of the bathroom. Was very expensive for the quality of the hotel, room wasnt very clean, bed was broken. The walls and art on the walls were covered in a childs drawings.

It's very rare that I'd write a review of a budget hotel but my experience at Best Western Ipswich was bad enough that I feel compelled to do so. I was booked in for one night attending a wedding nearby, there was a group of us staying that were arriving at a similar time. I called at around 12pm to see if I could check in early around 1pm just to drop my bags into the room, after twice being cut off, I eventually reached someone who said my room wasn't ready but I could check in early (?) for a fee of £20.. I later found out my friends that arrived around 20 mins before me were allowed to check in without issue for free? When I got to the room it had the worst smell, almost unbearable.. yet every time I went past reception to speak to someone there was no-one there. In the morning I went down for breakfast, granted it was in a heatwave but the dining room was beyond sweltering, the aircon seemingly on but having zero effect. There were also ants crawling all over the floor. Upon checking out I spoke to someone about my concerns, whilst she was helpful enough to cancel the fee for my breakfast, I was given a card for the manager to handle any other complaints. I sent an e-mail to the manager on Saturday morning but haven't had any response as of Monday evening.

Stayed for two nights for a family wedding. Yes the hotel is tired, and sadly no Aircon last weekend 🥵 but we did have a fan. Room was really big, clean and tidy. I did move the tea tray to the opposite side so it was near the plug. Would be nice if there was Yorkshire tea bags in the room like in the breakfast buffet. Bed very comfortable, don't know about the pillows I took my own. Breakfast was lovely everything you could want. Two things though, please separate the bacon when you cook it, the middle slices weren't very warm. Also the handles on the tongs etc get very very hot. The bathroom does need some TLC, shower not very powerful, toilet flush needs some attention and the sink surround definitely needs to be replaced. We found the staff very friendly and helpful ordering taxi's for our party. Sadly the garden looked a bit unloved, and the front does need a sweep. It does have a gym and a pool which non of us realised.My husband has been in touch with the owner and she has explained the reason, very sad. We were in room 106. Would we stay again yes. Is it the Ritz no but for around £120 odd for 2 people for 2 nights bed and breakfast, you really can't grumble.

I was travelling solo but as part of a larger group - we stayed here for four nights. We were warmly welcomed, and waved off at the end of our stay, by Moira. My bedroom was very clean, well-furnished, and with a very comfortable bed. It would be helpful for older and/or less able guests if a wall-mounted diagonal grab rail could be installed by the bath. I have raised this issue. Breakfast buffet choices were good, and our pre-ordered evening meals were varied and generally very appetising. Compared to some hotels I have stayed in, the bar prices were reasonable and not overpriced. All the staff were very friendly and attentive.

This place sucks big time. Misrepresented location- it is 10 minutes by car to Ipswich and in a field near a village called Copdock. No elevators and dingy looking old hotel. Looks like it will close down soon.

Stayed here for one night whilst working away from home. Hotel was pleasant and clean. Staff were polite, friendly and helpful. Had dinner and breakfast in the restaurant lovely food and reasonable priced. Plenty of car parking, next to a main road so I would request a back room if you are a light sleeper. Room was clean and comfortable but maintenance let it down, secondary glazing but couldn't close the outside windows, bathroom sink plug seized and toilet flush didn't work properly. Luckily didn't affect my stay as only one night. Room had the usual tea and coffee facilities, iron and board, tv, plenty of hangers. No lifts. Would I stay here again, yes I would.

This was a 1-night stay for work. I was in room 220 which was a long walk from reception. Car park was free, but at the front of the hotel, filled up quickly. The room however was huge as was the ensuite. TV and Wifi okay. Decor a bit dated. Staff were friendly and helpful.

So bad I couldn't stay. First room was dirty, window broken, noisy, smelt mouldy and the bathroom cracked and dirty. Asked to move, second room the lights flickered so fast like a rave, hairs in the bed, filthy surfaces and fittings. It was disgusting. Was also incredibly noisy, doors slamming car park noise etc. Very rundown and not cleaned or kept properly at all. Decided it was too disgusting to stay in and left for another hotel nearby. Avoid.

Very clean room, quiet as rear of property. Attentive reception or manager staff. Parking was easy. Bed comfortable and a good nights rest was had. Breakfast was buffet style and very tasty and delicious. A big well done to all staff

Having visited your restaurant a couple of weeks ago, had a very nice roast, the lady that served us was very pleasant, told my husband and I there was no to book on another occasion, as we would always be able to be accommodated. On arriving today, the restaurant was empty apart from a group of ten, all other tables were empty, was told by the waitress as we hadn't booked they could not accommodate us, when pointed out there were so many empty tables, and we had been regulars previously, the waitress told us it was not her fault . We would never return. Previously speaking to regulars, were told the hotel heeded to be supported to keep it going, so how can you support a hotel/restaurant with that sort of attitude. Very very disappointed.

Tisha was so helpful and the room was superb. Good food and great service

I stayed at the hotel just recently and although the room was lovely the noise during the night wasn't. The windows aren't completely sound proof as we heard people outside quite clearly and the doors in the corridor were banging rather loudly when people went through them, resulting in us both getting very little sleep.

Went for Sunday lunch, it was really nice lovely surroundings polite and friendly staff, very good value for money and excellent food. Just one small complaint they only take card. Which could cut them out of the market a bit.

This was a very pleased stay, staff were great, room perfect and an excellent breakfast ...... very reasonable rates. Highly recommend.

We had a very pleasant overnight stop at the Best Western Ipswich, staying in a twin room on the ground floor that was nicely furnished and quiet. Breakfast was excellent as was the service, and there was a lovely view from the dining room. Thank you.

It was a basic room but clean and pleasant. The staff were unbelievable! So efficient, professional and responsive. Breakfast was decent. What great value for money

We stopped for a one night stay. We were put in room 601 which was on the 2nd floor right opposite the lift. On opening our door we noticed a damp, foisty, stale smell. Everything was dusty, cobwebs and spiders in every corner, the radiators were full of dust and the window area was disgusting with mould and dirt. We double checked the bed linen which seemed clean and ok. After returning to our room from breakfast we could not get into our room and had to return to the reception. Staff were peculiar. This place is like a dirty Faulty Towers! Would never return.

Staff very friendly and helpful. Breakfast average. Pretty clean. But a very disappointing stay. Very dated, bed frame very odd and kept stubbing my toes. Hard mattress with flat hard pillow. No air con and difficult to open window so hard to get fresh air so smelt stale.

We stayed 1 night arrived and receptionist was very pleasant . Room was very nice and clean bedding was very comfortable. Would recommend staying here We did not get time for a sauna as we arrived late evening and early morning start but will definitely be using next time

The hotel room was gross, there was still hair/gunk from the last guest, the water pressure is negligible, and the whole bathroom was covered in rust and limescale. Also there is no lift, so you have to drag your suitcases up the spiral stairs.

This is our second visit to this hotel. Nice quiet location with quick access to A14 & A12. Really handy for Jimmys Farm and Ipswich. Clean comfortable room, nice bar / lounge area. We stayed 2 nights. Had dinner ( decent selection should suit the majority of people) & breakfasts, all good, well cooked, nicely presented, good portion size. Staff are all friendly, helpful and professional. I couldn't fault this hotel for a pleasant stop over. Overall good value. Would recommend and we will be back when in this area. Thank you again to all at BW Ipswich.

Very friendly staff, we did have a lovely large room we booked the executive room, unfortunately due to high winds we didn't get much sleep due to rattling windows and an extremely noisy rattling fire door that rattled all night long! We stayed with our dog, who unfortunately was on edge all night due to the noisy windows and fire door. I do appreciate it was unfortunate that the winds were so high. The fire door and windows do need to be looked at immediately. I have contacted the hotel who said they would get maintenance to look into these issues.

Frustratingly, despite good disabled access, there are no walk in showers, except on the top floor (and no lift). A shower over the bath no,longer does it for me with my limity mobility, and i had to leave somewhat unclean at the end of my stay

This hotel is the best I have stayed in for a long time this is my first stay with best western the room was very clean the bath room was clean and bright there were a couple of problems one the fan in the bathroom did not work and the upper glazed window had blown and there also was no hair dryer but have to say first class nice bar fantastic breakfast all nicely presented a very worth while stay for two nights well done all at best western copdock

Lovely hotel - spotless facilities- comfortable bed. Quiet with no noise disturbance. Friendly helpful reception staff. A pleasure to stay

Lovely room, very, very excellent staff. Very attentive and helpful. We have stayed there about 3 times now. This time we took our dog and it worked out well. Very large portions in the restaurant, I would have been happy with half that amount, but for a hard working man it might have been a good size. We will stay there again.

Stop over. From visiting a local attraction.staff really helpful and friendly changed rooms for me without asking have some slight mobility problems. The room was fabulous light modern very clean and big , iron and ironing board in room had dinner there food was really good and very reasonable for an hotel.Breakfast was buffet but had full English as well as continental very good. Would stay here again if up that part of the world.

As someone who has to stay here quite regularly, it is a pleasant enough hotel and stay and the staff are lovely. The shower pressure and toilets flushers could do with being looked at. The food menu however has never been changed and the only decent thing on there is chicken and chips. Also the rooms don't get cleaned at all, I've had dirty bed sheets and food on my floor, neither from me and when asked for it to be cleaned they only make the bed.

Room stink of dog, felt itch and got rashes on my legs. Smell was unbearable. Toilet flush took 20 minutes to refill after flushing. No action taken after reporting toilet issue.

Kettle base missing day one.one towel not changed by room service and two cups and spoons not changed day two. Staff very friendly, polite and helpful.

Interesting place, feels a bit back in time, floors creak, room windows hanging by a thread ( however please keep them so can be opened wide as now, especially in these hot days with no air con). Restaurant was pleasant with a good view to the large lawn, some tables a bit rickety. Food was ok, service the same, breakfast buffet was good. The bed was comfortable, shower water pressure was low, TV was a disaster, remote held together by Duck tape and wouldn't turn TV on, used button on TV, but then couldn't find any channels, remote had mind of its own.

Friendly and helpful staff who made our stay pleasant, and although we had a little hiccup with the shower in both rooms we had booked ,the staff sorted this out to our satisfaction . We would certainly stay with them again next time we are in that area.

Arrived midnight poor man in reception suffering abuse from other drunken arrivals, auto check on didn't work, wrong room originally but immediately rectified, room was dated but very clean and beds were comfortable. Breakfast in morning was spot on fresh and plenty of choice

Firstly, the young lady on reception (blond hair, big glasses) was absolutely lovely, helpful and welcoming - perfect! But overall, this hotel was certainly not up to the standard we have grown to expect from Best Western. As a member we got a fairly good price but that didn't compensate for the low quality of the hotel. The whole place looks very dated, tired and in desperate need of a good makeover. We had red graffiti on one of the lamp shades and also in pencil on the picture. Beds were ok. Shower was passable but the crazy curved bath is dangerous (though a mat was provided) The breakfast was just ok but some way below the likes of Premier Inn. Orange juice tasted like squash not juice. We travel a lot and so stay in a lot of hotels. This one would not be on our list to re visit through choice.

Really good value. Nice, big and clean rooms. Great layout and large family room. Great breakfast and friendly staff. Recommended.

We stayed here for one night with our little dog and couldn't fault the hotel for the price we paid - it was fantastic value for money. Yes, the pool and spa were closed for refurbishment but the website made this very clear and we knew about this at the time of booking - we weren't planning on using these facilities during our stay so it didn't make a difference to us. We had an executive room, which was very spacious. The bed was enormous and very comfortable! Breakfast was excellent - the food was hot and very fresh. All of the staff members we came into contact with were incredibly friendly and went above and beyond to make you feel welcome and ensure that you had everything you needed. We would definitely stay again if we are in the area.

We stayed here for one night, arriving late after a concert. This is definitely not a 4 star hotel. We had a family room in an annex at the back of the hotel. The room is dated (much more so than the photos on the website), poorly maintained and worst of all - dirty! The mugs hadn't been washed - sticky mess inside one of them plus an eyelash 🤢. The table had sugar all over it, bedding was ripped, lights covered in dust and cobwebs. My son dropped his water bottle on the floor and picked it up with a cobweb stuck to it. The light pull in the bathroom was yellow and sticky with dirt. The breakfast was ok - pretty standard. On the plus side, the 3 staff members that we spoke to were very friendly. When I raised my concerns, the receptionist was very apologetic and said that she would ask someone to contact me on Monday regarding a refund, so let's hope that happens.

it is in desperate need of investment to update and renovate. it states maintenance is in progress and we were made aware of this when booking online and that the swimming pool was closed 'that month' but in truth it has been closed for five years and the only evidence of maintenance were taped signs to windows stating 'maintenance in progress' but there was zero actual work in progress! The room was really hot and stuffy, as is most of the hotel. Do not venture behind the hotel. Staff were very good and it must be very hard for them as it is not their fault that the investment is not coming in from management. We would definitely not stop here again.

Was due to go 5/7/25 but cant go as wife has been taken in to hospital i know my room was none refundable so phoned to say will have to cancel due to above thought hotel may have said under the circumstances you can move date but only got told they cant do anything so bit dissapointed its their policey.

A very hot few days but was moved to a cooler side. Nice breakfast included and bar price was reasonable Staff always helpful and polite

As always the staff were very friendly & helpful & we were delighted to have been chosen for the VIP basket with goodies and a free drink when we arrived at our room. Thank you for another stay with a comfy bed, good breakfast & great value for money.

Room was very quite and bed lovely and comfy. Everywhere was clean and breakfast great. Don't be put off by the looks outside it does look a little run down but it was perfect for a good nights sleep. Staff are very helpful and friendly. You just need a few more cartons of milk and sugar in the rooms.

Excellent 5 day stay at this hotel. Very friendly, attentive staff. Breakfasts and dinners were delicious. The restaurant is particularly nice looking over the garden and the lounge is spacious with quiet corners. We enjoyed sitting in the nook with the yellow armchairs and the piano. Our bedroom was spotless with tea/coffee and biscuits. The bed was extremely comfortable. There was plenty of hot water and the room was serviced daily. It is a good base for exploring Suffolk.

We had the most enjoyable and relaxing time on our overnight stay. Just what we needed. The staff were so helpful. They couldn't do enough. The food was good and rooms very comfortable. Extra pillows and comfy bed, and even a fan. Will definitely be staying again soon.

Booking stated £80 per night, pay now. Two nights =£160 but £98+ added for ‘fees' - this didn't appear in the initial invoice, and the money was deducted from my account without my approval via my card app! No explanation is offered to explain the ‘extra charges' on the website or on the rate page! Dishonest hidden charges

We were made welcome by the staff. The room was nicely furnished and we loved the big comfortable bed. The bathroom was clean. The evening meal menu was a bit basic but the breakfast was lovely with plenty of choice. The hotel was in the process of being reburbished so the spa area was closed. It was well located for visiting Jimmy's Farm. There was plenty of parking. Overall we felt it was good value and would stay again.

Poor sound insulation between rooms and was kept awake by next door neighbours TV when trying to get to sleep and during the night. Otherwise rooms good and clean good breakfast clean hotel good parking Lovely staff nice outdoor area previous stay no problems with noise from next door room

This hotel is very tired. Booked an Excutive double room and I'm not even sure what we paid extra for? Only a standard double bed in the room - not even a king size bed! Pressure in the shower wasn't great, as it's a shower over the bath. Breakfast was a disappointment - very little choice, first morning it was ordered from the kitchen and second morning was buffet style. Hot water for tea came out of the coffee machine and was only just luke warm. Staff were very polite throughout- only saving grace! But definitely wouldn't book here again.

This is the worst hotel that I have ever stayed at. 1. The rooms are extremely hot with no apparent temperature controls in the room. The only option is to open a window and then your sleep is disturbed by noise from the car park which goes on for most of the night 2. There is a small dome on the room ceiling, presumably a smoke alarm or something similar. This emits a pulse of bright white light every few minutes which although not noticeable during the day, lights up the whole room at night time. Again no way to switch it off. 3. The hotel appears to be frequented by contractors who happily communicate with walkie talkies or something similar for the most part of the night. These can be clearly heard through the paper thin walls. After complaining to my neighbour, he stopped making a noise at 11:30pm, only to start up again at 4am in the morning. 4. There are no phones in the room so I could not call reception, and given the standard of service I received I doubt that it would have been manned anyway. 5. The general condition of the room is poor with cobwebs and encrusted dirt on the inside of the windows and gaps in the skirting board in the bathroom 6. The hot water temperature is fine, however the water pressure in the bathroom basin is so low that you get barely more than a trickle. 7. Breakfast was acceptable but some of the advertised items were unavailable eg porridge and as the breakfast bar was not properly manned there was no one to ask I raised my main concerns on checking out and was told that someone would call to try to put things right. Around 3 weeks later no one has called. A number of these issues have been raised by other reviewers going back more than 6 months, so it is clear that the management do not take them seriously and have absolutely no intention of raising their game. Enough said; an expensive and nasty hotel, avoid like the plague.

What a beautiful hotel. The friendly, staff gave us a warm welcome. The cleaners made made sure we had what we needed. The room was spacious , clean and the bed was soooo comfortable. The breakfast was yummy too! A 10 minute walk to our wedding venue, great location, 10 minutes drive to Tesco extra.

Really easy to find. Great location to use as a travel base. Fabulous breakfast. Clean and spacious rooms. Very friendly staff. Will definitely use again. The dog friendly room had a window seat which was a great touch. Nice grounds. Very quiet.

Stay was pleasant and the staff very helpful. Clearly the hotel is in need of a little updating. This is underway and rooms are clean the problem is the building fabric in cold weather. The room was very cold first nights stay due to airing the room all day. Once I arrived closed the Windows but the room did not warm up all night. I survived and told them in the morning and bless them they found a small heater for the next evening. Well Done to the staff, this is a old concrete structure building and old 1960 windows. With poor insulation not the whole hotel just part of it. I reckon it's hard for them to heat the area in very cold weather I am sure it's fine most of the year. Winter seems very short on front of house staff but I do understand for the few guests. All I would say is remember the other chain hotels can do it. Was nice to see the odd dog around the hotel. Made it homely..

This is our 3rd visit to the hotel over a few years and it has never disappointed. We ate here both nights and the food was good but the portions are large. We always enjoy the breakfast plenty of choice. This is our stay place for a day in Felixstowe and a shopping trip into Ipswich

Nice comfortable bed, serviced every day which is a pleasant surprise. Breakfast was good quality and tasty. Helpful polite staff made this a great stay. Didn't try out the gym but the facilities I could see looked good quality. Plenty of car parking and within easy reach of Ipswich town centre.

The only reason I would give this a 4 is due to the duvet on the bed being flat as a pancake and gives no warmth. This is the only negative I have found you in my stay. So the first night I was cold but thankfully the staff then gave me four blankets which made my trip then pleasurable. The hotel is in a great location for exploring the area, the staff are all fantastic very friendly and will help you in anyway they can. Great cooked breakfast and we will definitely be returning again soon.

Located near all major routes. Plenty of secure parking.The staff were very helpful the rooms were modern.clean and warm. (Mine had a full size bath too). The bar and restaurant area spacious. The evening meal menu options and the breakfast buffet were fantastic

Lovely hotel stay! Friendly staff, especially Moira who was very welcoming Our superior Room was spacious, clean, and warm with a comfortable bed. Plus, they're dog-friendly, which made our stay with our greyhound even more enjoyable. The hotel was also very quiet, making for a peaceful and relaxing stay. Highly recommended! Thank you

Hi there, I love this hotel for many reasons. Moira and the team make you feel so welcome from the moment you walk in the door. Any request you have they will facilitate you. The rooms are very spacious, private, entrance hallway. You hear no corridor activity, great night's sleep. The pillows are very good too alongside room amenities. Breakfast is delightful with a table service, lots of smiles and a lovely choice of menu. Then there is the spa and pool. Wow. Private changing rooms and lockers. Steam room, sauna and a fantastic pool. It ticks every box. It has what other hotels don't. You get so much for your money, very affordable too. I stay there every weekend due to my work commitments. I highly recommend this hotel. Enjoy

Convenient location for the site I was working on, very quiet. Room was large with comfortable bed, TV and tea making facility. Staff were helpful and good choice of menu at the restaurant. Reasonably priced too. Plenty of parking in front of the hotel

This was a good hotel with pleasant staff. The room was well appointed. Breakfast was good with plenty of choice. Our only complaint was that there was no means of reducing the heat, in our room, from the radiator which was too hot to touch. Easy to check in and out.

Staff friendly and helpful. Good food ....dinner & breakfast. Not ideal if relying on. public transport. Taxi from Ipswich station costs approx £15.Bus stop on road outside hotel. Bus into Ipswich Is infrequent. Check timetable before booking.

I like this hotel and have stayed here a few times. Its clean, comfortable and quietly situated. The staff are friendly and professional. There is ample parking and the room rates are much cheaper than other hotels in the area of a similar standard.

The room we had was amazing, it was a very large room and bathroom. It was clean but looked a bit dated. Couldn't sign in automatically had to wait for a member of staff, this was a bit of a pain. Breakfast was not great, was asked what type of egg we wanted, this was a nice touch, but the bacon and sausage were certainly overcooked, the apple juice had a very odd taste. A new drinks machine is needed as they t takes so long to make a drink. Overall the room was really good, breakfast let it down.

Do not recommend. Our room was in the annex which must have had an issue with the heating as it was so hot. Our room was adequate but noticed a number of cobwebs and cracks in the ceiling. As we were staying due to a party close by we headed straight out after dropping our bags and did not notice that our toilet did not flush properly. Obviously this was not a nice experience overnight and in the morning checked out and made the staff aware. We received a verbal apology but on asking if we could have a coffee for compensation was told no and that we should have reported it in the middle of the night.

Sadly not the best experience and we've stayed at a few Best Westerns. Very much a motel, and Hotel and the team seemed very tired. Initially we'd booked a dog friendly room but later when we'd had to change the date we specified no dog, which the lady said made it easier for her to accommodate the date change. the room we had was a nice size but probably a dog friendly room as dog was still expected, and was overpoweringly smelly from a plug in “air freshener” The shower was un usable the first morning as the control unit fell off the wall when trying to turn it, it was later just pushed back on by the maintainence man who “ was visiting today “ and we could use it the following day but only by pushing it towards the wall whilst in use to stop it coming off again! The bed and pillows were sadly rock hard, matress 6” shorter than the chunky wooden bed frame leaving sharp corners very exposed, duvet 18” narrower than the duvet cover meaning it barely covered the bed side to side. Smoke alarm over the bed with bright white light that flashed 3-4 times a minute. We only had breakfast at the hotel which was adequate with well presented hot options and basic cereal / cold choices. We stayed midweek, and The hotel overall was very quiet despite apparently being fully booked so we had no disturbance overnight and despite being on a main road there was no traffic noise.

I think this place is a ‘work in progress.' Judging by the posters on entrance, there is a significant maintenance programme. We had room 106. There was a definite ‘damp smell' when I entered the room and behind the chair some of the wall paper had literally started to come off the wall. I tried to open a window and to my amazement the latch on the window just came off in my hands. Radiators came on at 5am so I the room was extremely hot. My son's room (104) was nicer and no damp smell, but his bath cabinet has literally fallen off. Breakfast was fine in a nice room and the staff seem genuinely pleasant. I don't leave poor reviews very often but this is just by way of feedback.

If you like warm hotels, this ones for you. Literally an oven, so hot. Décor has been improved but overall it's a tired old hotel that lacks any character. Staff were friendly enough, but you can tell they didn't want to be there. Room wise, large double was just that, Curtains falling off rails, heating permanently on full, windows that were jammed shut, paint peeling off the ceiling. Food - atrocious at best. The breakfast was buffet style, would have been ok if EVERYTHING wasn't overcooked. Even the orange juice... Coffee machine only dealt in super strong tasting weak coffee. a contractors haven, but certainly no more

Stayed here for one night and it was shocking. I got there late so couldn't change my hotel or else I would see photos. At checking they asked for credit card after you've paid upfront and when you get to your room, yeah not the best. Hotel is full of contractors so stay clear if you want something decent.

The room was so big. We had an executive room which was amazing. Very comfortable. Only one slight problem, no heating as was a bit cold. Would definitely rebook again.It makes a good base if visiting places in Suffolk as we do. We would recommend this hotel.

From the first day a mention at the reception theat the TV remote control is not working, I was asure theat the technician will come to inspect. At the last two days I was switching on and of TV from the socket, with not the smallest chance to control it. One day I came to the room and the bathroom floor was full of water. I report to the reception. They clean the flor , they put a buchet with a towel inside, and I was assured that someone will come to fix it, as is leaking from the roof. Next day the house keeping clean the room, but they left the bucket in the middle of the bathroom with the dirty water inside. I was speechless. And few more " good" bites, like.....buy a drink at the bar but you need to go and pay by the reception, staff looking bored. I will not recommend.

We stayed three nights and found the staff attentive, caring and helpful. The food, both breakfast and evening meal, was well prepared and presented and was plentiful and tasty. The room was spacious, clean and well serviced. We couldn't fault it. Excellent stay. Can't wait to return.

The bedrooms are clean and large with seating provided . The service and food in the restaurant was of a very high standard, and we had very attentive staff. I would recommend this Best Western hotel with confidence based on my four night stay.

We were a group of 20 people who stayed earlier this week . We were greeted warml, welcomed with tea and coffee. The hotel may look plain from the outside but the rooms are sapcious, very comfortable, and very well equipped. The staff, amongst whom were 3 generations of the one family, Lynn, her daughter and grandaughter, were truly excellent. The food was delicious, the menu much varied with breakfast a high standard each day. We would return.

When arriving at the hotel we were instructed by a passing member of staff that we had to check-in using the automatic check-in facility. Unfortunately, the automatic check-in facility was not functioning properly as it was unable to produce the key cards for the room. We then had to wait for a member of staff to carry out a manual check-in. Having been delayed with the check-in, we were surprised to find in the very spacious room, what appeared to be a cigarette burn in the window seat. This was not a good first impression as it immediately indicated that someone has probably been smoking in the room and with the two of us being non-smokers it presented an uncomfortable feeling. There were notices in the hotel stating that the hotel had a 100% no-smoking policy within the hotel. On the positive side the room was of a good size and the staff were very pleasant. The breakfast was very good and on the Saturday and Sunday breakfast was cooked to order.

Lovely clean crisp white bedding .comfortable bed ,with tea coffee making facilities in room .Nice hot water for shower and bath . Nothing negative at all staff friendly ,food good . Very quiet area . nice bar area as well. Also car parking is available at hotel.

The hotel is very dated with no air con in the rooms and can barely open the windows. It was stifling during the night. The bed was also very small. On the Saturday night we were kept awake by rowdy guests in a nearby room. We complained twice but nothing seemed to happen. The next morning we were told that there was nothing staff could do as they were wedding guests. Well so were we and we weren't making a racket at 2am. No offer of anything from the hotel to make up for the lack of sleep.

We stayed here for a wedding that we attended locally and found the hotel good value for money and would stay here again. The breakfast was nice and plenty of variety although when we asked for a particular time slot we was told they were fully booked and when we went the dining room was half empty . We found that a little strangex

The beds were so uncomfortable it felt like we were laying on cardboard, we hardly slept. The toilet was blocked and the rooms were not clean (lots of bugs and insects). The gym was out of use due to the building having a leak and the carpark was small and filled up quickly. I would not recommend this hotel.

I was concerned about some of the reviews I read before arriving but I was not unhappy with my room or the service. Its true the windows dont open enough to climb out of them but you can open them sufficiently for ventilation. Some reviews said the rooms are too but mine was fine, I didnt need the fan provided. Ample teas and coffees provided. The shower was a bit dated, it had seen better days but overall I was satisfied. in places the hotel IS a bit dated and as facilities were closed I would not agree its 4 star. The staff were nice. Bar prices were high. If you want to find minor things to moan about in your room you will be able to but if you want perfection then go to a very expensive hotel. Breakfast was adequate but a bit limited. The hot food was cooked to perfection. Only 2 kinds of cereal available but I enjoyed breakfast for my 3 night stay it was sufficient. I had no trouble parking. Be aware the hotel does not have a lift so the stair climb is hard for the infirm. Room TV was very nice, limited channels. Bed was very comfortable, curtains really blacked out the room and it was really quiet even though room opposite was being refurbished. I was not unhappy with my stay - would have like a fridge in my room. Take negative reviews with a pich of salt, you cant please everbody all the time

Complete mess up on the extended booking. Even though all confirmed as sorted well before we arrived.and note on system We originally booked 2 nights and several days before added an extra night. Making sure they knew we are already staying so we don't get rooms swapped May as well not bothered telling them as all has to be sorted on night and only lucky we managed to stay in same room. Even after that receiving call next morning asking when are we leaving the hotel. I said we are here for another two days. They thought we are just Kate booking out. So a mess on several levels of internal communication

Stayed at this Best Western hotel for one night in Aug 2024 after a wedding close by. Our room was very quiet with an extremely comfy bed and a fan to keep the room cool. We enjoyed a lovely breakfast the next day with views of the garden. Overall great value for money, would definitely recommend to others!

This is the first time back since before 2020. Renovations are being done but there was absolutely no impact whilst we were there. Clean with a very comfortable bed. Breakfast was good. Table service on the Saturday and Buffett on the Sunday. Plenty of choice and very tasty. The only negative was on Saturday when the waitress was taking a large table order and the chef was calling for plates to be delivered.

Normally I write very positive reviews. However, this hotel is the worst we have stayed in. It should be shut until fully refurbished or shut permanently! You can hear floorboards creaking when people are moving around in the room above. Pool and spa facilities closed, no cold water in bathroom, broken tap, window would not open in bedroom, shabby and many corners cut on workmanship - poor value for money. I would definitely not return to this hotel. I complained to the manager who was not particularly bothered. We booked through booking.com The manager of the hotel said it stated in the small print that the pool and spa are shut for refurbishment. So why advertise a picture of it? Very misleading. Couldn't comment on the meals as stopped severing food at 9pm on a Friday and Saturday night (concerning) and wouldn't take an order any later than 845pm. Also ordered a hot chocolate from the bar at 1030pm but the machine takes 30 minutes to warm up and the bar shuts at 11pm so was told I couldn't order one. It was like being on a school trip not a hotel getaway that we had paid for. Feel free not to pay any attention to this review but as you drive in and see the state of the car park you will realise what I mean.

excellant service - staff very helpfull evan when asking for a cup of hot water . room very clean and tidy and asked for a fan was recieved in 2 mins , due to a warm day . thankyou staff x breakfast was fantastic with a great selection including fruit

We booked four rooms for after a wedding nearby. We arrived late and though there is 24/7 front desk there was no late bar. They were happy for us to sit and chat in a lobby area. The hotel is due a refurb but rooms were clean and comfortable. Very friendly staff. We didn't order breakfast as we had to ferry drivers back for car collections etc. Very cheap and suited our purposes.

Food very good. Great stay. They were short of staff but apart from delay at one meal, all staff really helpful and friendly. Only criticism was room hoovering. Edges by skirting board hadn't been attended too. Will definitely stay again and hopefully pool and spa will be open.

Received a very warm reception when walked in to see if a room was available, the lady was very kind and there was no problem booking for the night, the room had everything required and the bathroom was clean, breakfast was exceptional and overall for the price the hotel exceeded expectation so much so stayed a second night

Although the hotel is rather tired, it was in a good location, decent staff, and fair price. Some of the carpets need a deep clean, and windows, the garden is nothing to disk of, but could be fab with a little tlc. Breakfast was ok, hot, tasty and plenty of it. Evening meal was a little lack lustre.

So many issues…..if you read nothing else know that this hotel would be suitable for people seeking refuge who have fled appalling circumstances, but aside from that I would suggest staying well clear. Main issues- - Refund promised in writing was delayed, resulting in the credit card company (thank goodness we paid using that protection) refunded us and took upon the query themselves as the hotel just kept telling us it takes X amount of days which then took a month and still nothing! - Awful staff- basically all of them have given up all hope themselves and it is shown with their attitude and sense of work ethic .They seem to be waiting for the place to close down. - Advertised as having a pool but was told it wasn't in use when we arrived.This was the whole reason we booked this hotel as wanted to use pool facilities. We were told that it said on the booking website. The receptionist showed us where it said it on the website which was hidden in the smallest of small print on a page seperate from the main hotel page actually used to tell you about the facilities! - Check in was abysmal. There is a screen to self check in. Two receptionists were disinterested and rude (also gave the same disrespect to two other guests needing help/advice while we were there) - Room had a layer of dust everywhere and had clearly not been used in a very long time - lights were off around the main areas of the hotel and the bar closed, looked like a closed derelict hotel in places (3pm on a Saturday in June!) - when we requested the refund due to the absolute state of the place the receptionist said yes but didn't come forward with any evidence. We asked for evidence to which she then rang the boss (nobody was onsite at all in terms of staff/management- why!) She reluctantly sent us an email (which was used as evidence with credit card company) - Stairwells full of old furniture/wood/paint pots - on arrival was met with windows of the hotel rammed full of old bedding etc pushed into the window Sadly the whole situation was so poor and I couldn't wait to leave which meant I failed to take photos, just one of the windows outside the hotel. Overall disgusting, inadequate and is a far cry from the glory days when they used to host events and be an option for local people to hold proms/weddings in the events room!

Was not advised on booking that the hotel is having refurb, which it needs as looking very tired and unkept. And pool and spa area was closed. Having stayed there before I have to say it has gone downhill a lot. Hopefully once the refurb is complete it should be back to a Best Western Standard.

Was undergoing a refurb so could use the spa or gym. Would have been lovely to try them, but not being able to didn't take away from the hotel. Is there a completion date? As I would return to see it. Breakfast was a buffet style, all cooked nicely and good choices. Rooms were clean, had coffee facilities and free biscuits which was nice. Nice and bright inside, and extremely quiet. The hotel is a short 10 minute walk from copdock village which has a lovely village pub. My only suggestion would be the outside needs a little work as it doesn't reflect how nice the hotel actually is.

I was the beneficiary of a Best Western deal around £40.00 per night but I made a mistake on my booking and had to pay for another night. The Hotel insisted that I paid over £ 80.00 for one night and according to the staff, there was nothing they could do about it, not a free dinner or breakfast to sweeten the pill. Suffice it to say I'm staying somewhere else this week. Generally the Hotel is OK, but you have to do the booking on a screen, there is a receptionist, but if if I am booking into a hotel I expect the staff to do the work, not me. There is a renovation programe in progress but the pool is not ready, and the Gym is only just coming on stream, the gardens and areas outside could do with some care and attention, and the overall appearance of the public rooms and stairways is shabby. It's not very welcoming but it is cheap. The bar is only half open.

Great stay. Better than expecting and staff really good. Friendly and good parking is free. You need a car to get about to the nice places on the doors step They do need to get the spa up and running again as no need to wait for all the rooms to be done up before they do the spa up. It's just shut

Staff very polite and friendly. Room clean but looking tired and need of updating. Mattress not particularly comfortable and another well known chain is much better Breakfast was adequate and once again staff were welcoming and helpful.

This is a terrible hotel. There was no atmosphere, it was run down, the bed linen had not changed after previous guests, cold cooked breakfast buffet. It is a really tied hotel. The photos on the website where taken along time ago and bare no resemblance to reality. This is not even a three star hotel, let alone the four star it claims to be.

Comfortable, spacious, bright, clean room with plenty of tea/coffee and biscuits as part of the room facilities. Excellent service by the staff at dinner time. Food tasted great for each of the 2 nights I was there. Hotel was easy to find, signposted on nearby roads, the setting is pretty with a spacious garden. Other communal areas could do with a lick of paint. There is a gym on site, which, I was not able to take advantage of on this occasion.

Just checking in and told there is no restaurant available, it's a big disappointment ?. Reception says breakfast will be available lol. Room is lovely thankgoodness. Looks run down from outside but nice inside, pleasant staff although no lift she offered to help with bags.

Nice friendly staff and very helpful from the beginning of the stay until leaving. Nice tidy rooms and good room service. The room was nice and tidy and very clean. I stayed for 2 nights and on the second day the room was tidy with fresh bedding and towels. All the items were topped up. Excellent could ask for anything better. I enjoyed the stay.

The hotel from the outside isn't very appealing and dated. The hotel is currently undergoing a makeover with the gym and spa closed. Rooms are priced cheaply and rooms large and modern for the price. I would visit again in the future upon completion of all Works

Awful. When turning into the driveway it actually appeared to be closed. No cars in the car park. The outside looked very drab and neglected. We did go in to see if anyone was around. There were refurbishment works going on which we were not informed of. It did not look like there were any other guests. I did ask the receptionist if the bar was open and she said yes but they were putting in a new ceiling!! Didn't venture in. I don't think it should be open to the public until the refurb is finished. We did go to our room to see what it was like. It was nice enough, clean and newly decorated. However in the end we decided not to stay. We weren't sure whether we would have had breakfast in the morning due to no one being around apart from the receptionist who was very friendly. Personally though I would not stay here until all the works have been carried out.

The hotel was better than I expected when you see Tripadvisor with an average of 3.5. I had a superior room which was clean and comfortable and large compared with other hotel chains that I have used in the area. Staff at the hotel were friendly and the breakfast was good and sets you up for the day.

My girlfriend and I stayed for one night. Although hotel has just been reopened and they are still working on the Gym & Spa which I'm sure will be up and running soon, it was a great value hotel! Staff were fantastic and friendly, Lisa at the front desk especially. The rooms were spacious and beds were comfy. We got a lot of value for the price we paid and only 10minute drive from Ipswich town centre and also correct side of town if travelling on the A12 back to london like we were.

Hotel sold out and my booking and many others too as you can see from the reviews. Sold out to the Government for overseas visitors. Lets hope when this mess is sorted out no-one ever uses this hotel again

Booked a one night stay months in advance only to be phoned up with a month to go to tell me booking has been cancelled leading to a load of wedding guests needing a last minute booking. The whole experience made worse by a half hearted apology from a disinterested employee who and some dubious reason about a hotel refurbishment. Other guests were given different reasons so a bunch of lies were thrown in to add insult to I jury. No offer of compensation was made, not even a discount voucher.

Booked the hotel a few months back, due to go on Thursday 17th February 2021 today if the Saturday 12th February, this hotel knows it is closed for bookings until the 4th April due to a government contract, I only new my reservation was cancelled by looking on here that raised my suspicions and by contacting the hotel myself to see what was going on ! I had booked through buy a gift. I think this is very poor not to be contacted about my booking which the clearly they know of the circumstances that the hotel is closed, least they can have the decency to let people know!

Stayed at this hotel for a wedding. Our rooms had been booked for nearly two years, as the first wedding date was postponed due to Covid. On arrival we were told that we did not have a booking on the system, (we knew we did). Several other wedding party guests arrived and were told the same. Eventually the manageress came to the reception and gave us a story that our booking was for the previous night so we did not have a room, and none were available. This was a total lie. They had either double booked the rooms or had made a mistake on the date, but it was not our mistake. There was no apology or any admission of fault on their part, and she couldn't care less. Bearing in mind that the rooms were part of the wedding event which they were hosting on the evening, how could they say the rooms were booked for the previous night? Sometime later another guest turned up who was not with the wedding party and he was told the same fairy story that he had also booked the previous night and didn't have a room. The father of the bride went to great lengths to sort out accommodation for several couples by moving single people from double rooms and asking them to share to free up rooms. This was the last thing he needed when he should have been enjoying his daughter's wedding day. We didn't let it spoil our evening though, and the celebration was lovely. The bar and catering staff were great, and the young man on the bar, who was often on his own worked hard all-night serving guests, great stuff. It's just a pity the manageress is so poor and dishonest.

Had multiple bookings for Feb and March for both spa and hotel which was booked in November last year. Both bookings for birthday surprises, one of these is for an 18th Birthday present next week. Received a call to advise all cancelled has taken on bulk contract. Left me high and dry with 4 days to sort an alternative present, clearly no regard or respect for customers already booked. Given all the reviews seen cannot believe they only knew to inform me today. Absolutely would not be rebooking and clearly do not know the meaning of Treating Customers Fairly!!

Booked an afternoon tea & a spa afternoon to find out it had been cancelled as the hotel have taken on a bigger contract. Was left a voice message stating I could receive a refund or rebook but after April. I found this very unprofessional & would not recommend booking anything at this establishment.

Booked a 2 night spa break, the spa was closed when we first got there. 2nd day we spent a bit of time in the spa in the morning but explored the area. We were then intending on spending all the next day relaxing in the spa before coming home. When we came back from exploring to book our pool slots for the next day we were told spa, gym and pool would all be closed. Hotel staff loudly boasted to us about how they had taken a whole hotel booking just 3 days ago which meant they were very busy as had to cancel lots of other people's bookings at very short notice to accomodate the large booking. They seemed to forget we had paid for a spa break ourselves so weren't happy to find a booking that came in a few days ago meant the spa wasn't actually available to us. Initially reception just shrugged when we spoke to them and gave us their HO number to call and deal with it ourselves. Thankfully the area manager was there later so we were able to speak to him to get a partial refund. I was appalled at their attitude to cancelling guests at short notice. Torn bedsheets, stain on the chair and the TV remote covered in dust despite Best Western's "enhanced cleaning" for covid didn't fill us with confidence either. Overall really not a great experience. The restaurant food and waiting staff were all lovely at least.

Booked 5 night stay on the 19th December for 3rd to 8th January. Received a call from the hotel this afternoon (31st Dec) to say they have cancelled my booking as a large contractor has booked the whole hotel. What a way to treat clients!!!!

For the price and what you get for your money its a no brainer, don't expect the hilton because your not paying that kind of money, the spa is really nice can't fault anything there the rooms had cobwebs and stuff but overall really impressed

My stay was terrible, from my room, too the bar, to the food. Room was disgusting, dust and mould everywhere! Food was very dry and bland, just tasteless! The manager Kate needs to think of a new line of work! Clearly has no clue how to run a hotel, just so unprofessional for a manager! Staff were all in need of training, most of them didn't have the answers to the questions I asked them! I would advise everyone to stay away from this hotel, many better options around Ipswich and Suffolk!!

Bedrooms not up to standard. Dated, uncomfortable beds and room cleanliness poor particularly in the bathroom. Small television and limited service. Excellent Breakfast and Good Evening Menu. Service Staff were very helpful. Wine glasses were not clean. Overall our experience on this last occasion was disappointing and we are unlikely to stay again.

My room was spacious and clean with a very comfortable bed. I thoroughly enjoyed the dinner-disco in the Suffolk Suite, delicious dinner, prompt service from the waiting staff and the bar staff, I was very pleasantly surprised to see Boddington's bitter at the bar, too. Breakfast was delicious although the waiting staff ought to have replenished the food for self service quicker, it rapidly ran out. But I paid a very reasonable price to stay here and I would definitely return.

It was a while that I have been there but I came and it was as if I have never left. Their professional approach is outstanding . The moment I came in I felt good. And had a good talk a better breakfast and a good sleep after work thanks for let me feel special every time I come back

Absolutely filthy room, food not cooked properly, bar understocked, hardly any staff. The bed was really hatd and uncomfortable, we lifted the the sheets before we left, (i seriously wish i hadn't) the bed was heavily stained, the fleece, half mattress protector was coverd in pubic hairs of all colours, the extra blanket and pillows supplied smelt like stale sweat, no pillow protectors, semen stains up the bed valance, what looled like blood splattered up the curtains. Broken chair, mouldy bathroom, the toilet flush was broken, the walls and Ceilings were covered in cracks and stains. The room looked nothing like the pictures on the website. This room should never of been let out , when i informed the receptionist, she wouldn't offer is another room. I just feel disgusted i stayed there. AVOID AVOID AVOID

Was contacted by best Western hotel and sold a voucher for a spa day with my wife with a night's stay in a superior room with a 3 course meal and bottle of wine! We turned up very excited as had travelled from Eastbourne and was looking forward to a relaxing weekend only to find out that the company had NOT booked us a room and was already full up! As you could imagine the SHOCK we felt and the anger! The supervisor was unhelpful in this matter and told us to leave the hotel or she would ring the police because we were angry! We did not get our spa day, a refund was not given and after 3 attempts and 3 days to contact the general manager who has not bothered to reply!! AVOID AT ALL COST!!

Lovely room,good breakfast and a good 3 course meal.pool is small but adequate with sauna and steam room,we purchased the stay on Wowcher for eighty pounds and it was great value and would definatley stay again

I always stay at the Ipswich Hotel, the staff are always very helpful. Their spa facilities are great to unwind after a long day. Their rooms are so comfortable and I love their breakfast. A great hotel to stay.

Stayed for1 night for an event and have to say the room was fabulous,,, huge room, huge comfy bed, never had any problems with springs or being nosiy when turning over and huge bathroom, fluffy robes, and towels. We had a swim and sauna which was lovely and breakfast was good. The actual building isn't 5 star then again the prices aren't either...There is no lift

We bought vouchers when the hotels were just opening after Covid in support of getting them back on their feet. The stay was booked for the 30th November 2021 and a couple of weeks before I booked the spa treatments for 4 of us, whilst making the spa aware that 2 guests who were elderly did not want to have those particular treatments. I asked if one guest could have a back and shoulder massage instead and was told this needed to be referred to the hotel manager for authorisation. My partner knows the Manager and sent a text alerting her to who the guest in question was and highlighted their support of the hotel having spent a great deal of money with them pre Covid. She then replied with confirmation that this would be referred to the Area Manager. We received no answer and I then called the hotel and left a message asking the hotel manager to call me. That call was never returned and the spa treatment was not forthcoming. The spa itself was OK, music in the swimming pool area would have enhanced the feeling of relaxation and the spa Manager was pleasant and welcoming. Rooms are tired and overall the hotel would benefit from being modernised and fixtures and fittings upgraded. Dinner was disappointing, mostly microwaved dishes and the knowledge of serving staff poor on what we would consider the basics ie soup of the day and house wines. One member of the staff was outstanding and very apologetic when she realised that service at our table had fallen short. In attendance that evening was Ed who I assume was the area manager. He was approaching tables to check in with guests, I assume trying to gain feedback on their stay. When it was our turn I took him away from our table so as to not dampen the evening and made him fully aware as to how disappointed we were with the lack of communication over the requested spa treatment and general service at dinner. We were given a complimentary bottle of wine which whilst very nice, was not the response I wanted when I made him aware that the least they could do was contact our elderly guest and offer a complimentary massage at another time. I am adamant that we will never return to the hotel again and will not be recommending it to any friends or family.

Booked a spa and overnight stay with evening meal and breakfast package for a party of 6 of us.... what a total let down from begin to end. The only spa “treatment” included was the floatation or razul which 2 of our group didn't want so we contacted the hotel in advance to see if there was an option to have a massage... we never got a reply!!! The 4 of us had the razul and use of the pool and steam and sauna which was very nice and the spa manager was lovely. After the “treatment” we had to wait till 3 o'clock to check into our room so decided to have a drink in the bar. When the waitress finally turned up I asked for a hot chocolate and a piece of cake was told we don't do cake even though there was coffee and cake advertised for £5.95. She didn't know how to make the hot chocolate and had to get another member of staff to make it and had to ask the chef if they do cake. Said I would like my cake warmed up but both drink and cake came back cold!My husband asked for a receipt after ordering our drinks to which she tutted and said oh I've rung it off now. Checking into our rooms was straight forward and we had 3 rooms next door to each other. Bathroom needs updating and our tv didn't work but had a comfortable nights sleep. Evening meal was very disappointing, staff had no knowledge of the soup of the day or even what the house wine was and the meals although hot were definitely microwaved. Paying £14.95 for a microwave meal is totally unacceptable. The waitress had no customer service skills whatsoever and really didn't look like they wanted to be there. We ordered desserts and asked for custard but got ice cream. During the meal a man called Ed came over to see if everything was ok and a friend in our group took him to one side to say how disappointed we were by the whole stay. Although he was very apologetic the damage had been done and judging by the reviews I guess he must be use to disappointed customers. We have been here many times before but this will definitely be our last. The whole experience was a sham apart from the company of very good friends and family. The Best Western needs a total shake up with some new friendly experienced staff as this hotel definitely hasn't got it. I sincerely hope to receive a personal reply to this as you will know who we are with an apology at the very least.

Purchased a “deal” through Best Western which included Bed, breakfast, 3 course evening meal with a bottle of wine and a spa treatment for two. It came at a very good price and was initially really pleased with the offer. We were issued room 220 upon arrival which is a long way from reception which wasn't a problem but you immediately realise what the room may be like as you walk along a thread bare second set of stairs. Very spacious room but that's all. Very cold so turned the bedroom radiator on immediately which consistently made a very loud, constant noise (sounded like a kettle about to boil……all of the time) and released a poor amount of heat for the size of it, needs a good bleed I think. The bathroom radiator never worked at all. Double bed was ok but very noisy with the simplest of movements in bed turning over, also very “springy” in places. The bathroom was very tired with a net curtain only up covering a very damp and mouldy window. What we can only see as “ dirt” on the toilet cistern, sink and tiles we wiped off. Reception and bar areas we ok albeit buying a drink was a little expensive. The three course meal also was just ok. Starters were good, the garlic mushrooms and pate/ toast were very tasty and enjoyable. The curry of the day was explained as a chicken korma it was most definitely not that and albeit edible the chicken was very “plastic” and quite dry. My wife's sausage and mash had tough sausages with some of that left also. The mash and veggies that accompanied it were good however. The deserts were very tasteless. At breakfast there was plenty to choose from and it's hard to say but all the items that were not cooked, tea, coffee, yoghurts, fruit, cereal were all good but the bacon was hard, sausages tough, scrambled egg watery and mushrooms and tomatoes cold. The finest part was the spa treatment and the floatation, nice set up and really relaxing, would definitely recommend this!! All in all it's a fairly negative review, but staff were all nice and welcoming but like some of the other reviews definitely not a 4 star hotel. At the absolute best a 3 star.

This little gem of a hotel was delight to stay at. Went with my daughters for a spa break to relax and unwind. The staff were friendly and helpful. The atmosphere was quiet and relaxed. The rooms are spacious and nicely decorated. The food was great. We had the most relaxed stay, had used the spa and had the rasul treatment and relax we did

Loud customers Noisy room Expensive menu and awful Put complaint in still waiting and I'm home cleanliness wasn't great either Staff not smiley that's important Spa was ok and relaxing In general not a great stay got up early to go home with a banging headache from noise in room all night

We did not choose to stay at this hotel, but were there with a party of friends as it was the only hotel reasonably close to a celebration event we were at. The whole hotel is in an awful state of décor and disrepair. Rooms are decorated sparsely and need significant updating and redecoration. Due to the age and state of the rooms, it is impossible to get and keep them clean, which seemed not really to have been attempted anyway. The staff attempt to be friendly, but this seems like a huge effort for them and there are not enough of them to assist with anything that is wrong any way. The first room we were allocated was in a small building across the back of the property, which was a long walk across a very dark, unlit car park with an uneven floor surface. There was no lighting outside the building as we approached and the signage was non-existent so we had no idea if we were in the right place. The external door to the building was locked, so we couldn't even get in! on returning from the long return walk back from reception, we found the electronic panel outside the external door, which was activated with our room key. There was no sign or instructions on the door about this so how were we to know in the dark?! Once we got into this room we immediately went back to reception and requested a change of room as there was paint peeling from the wall, stains on the toilet, the mirror had something spattered all over it and many other cleanliness issues, as well as our concern of returning to the room in the dark late at night after a drink or two! The alternative room we were moved to was only just acceptable, but we presumed this was the best they had so accepted it in spite of its similar awful state of décor. Throughout the night the radiators made terrible noises, probably not having been bled since the 1970s and the bathroom light came on automatically when you entered whether you wanted it on or not!!! Breakfast was ridiculously expensive for a basic buffet-style cooked Full English. After the 'event' that we attended when we and the full party returned to the hotel we found the bar closed having been assured it would be available to us whenever we wanted it. After some guests being told it would not be opening we did persuade the one member of staff on site to open up. Not her fault, but it then took almost an hour for everyone to be served a drink as she was working alone. I could go on, but all in all not a great experience!

Checked in for a 2 night stay for my Fathers funeral. We travelled down from the Midlands and arrived late in the evening . Reception staff polite and really helpful. This is what we found. Family room floorboards all creak. Sink filthy and backed up when used. Shower not fit for purpose, low pressure, Toilet needed a good clean, filthy. Cobwebs everywhere. Bathroom tiles thick in dust. Strip light buzzing so loud it had to be turned off. Our room was above the reception and when you looked out of the window the roof was littered with smashed plant pots and other rubbish. This place was probably really nice 30 years ago. It needs refurbishing or demolishing. We did not raise any of the issues to reception as I'm sure they have heard it all before. We did complain to customer service online, but the response was disappointing, no surprise.

If you want broken windows and threadbare stained carpets on the way to your room as well as a grubby room with mould encrusted windows, a rust ridden shower which, together with the central heating, makes nearly as much noise as an air-raid warning, then this is the place for you. Well this was what was in Room 220 (Suite).

In a quiet situation but only 2 mins from A12. Lovely room and excellent breakfast. Would stay longer in future. A good base for Constable country. Not far from the ast coast too. Ipswich marina area is only minutes away

We booked this hotel as we were attending a spa nearby and wanted somewhere to stay the night. It was ridiculously cheap so we didn't have high expectations. The positives are that the staff were very friendly and helpful, and the breakfast (included in our room rate) was excellent, loads of choice, not busy, everything hot and tasty. The biggest negative was how old the hotel looks, it's like you're being transported back in time. The floor looks like pub carpet, the rooms stank of smoke and dogs (again, like being in a grotty pub), there was mould in the corner of one of the rooms and the showers barely worked. The amount of condensation that built up on the windows was crazy! We didn't bother complaining as we hadn't paid much at all and expected all the rooms to be the same, so can't comment on whether these issues might have been solvable. But I think it's pretty embarrassing to find these rooms acceptable. Such a shame as the rest of our stay was really pleasant, the decor really lets this place down.

Stayed for one night to attend a charity function. The hotel itself is like most hotels of this era is in need of a refurbishment. The staff a nice and friendly doing their best. The hotel is clean generally throughout. Would have nice to have time to use the swimming pool as looked very good. We had a double (room 602) which had and extra single bed the beds were comfortable. Large LCD TV (this was trying to be in keeping with the hotel as date on screen 1970), tea tray and two bottles of water. The net curtain had several holes in the bottom and windows dirty on the outside. The bathroom shows the age a newish basin in an old aged marked top but works. The WC would not flush properly and need several flushes filled slow and stained on front flushing hole. The shower worked but I did not have an enjoyable shower as kept running hot or cold depending on usage by other guests. Buffet breakfast again OK nothing special.

Staff was polite however what was meant to be a superior room was disgusting. Room stunk had to ask reception for spray. Shower filthy. The floors and doors squeaked all night the bathroom was filthy the windows had condensation water dripping on the floor. The only good thing was the plastic cups were in a seal plastic bag. Purchased the deal via Wowcher and they were not helpful. Disappointing. Contacted both the hotel and WOWCHER and neither were helpful. Money down the drain

What a great experience, so many compliments to pay to this hotel……… from GREAT STAFF , DELICIOUS FOOD , very comfortable bed , large airy room , housekeeping girls very helpful & polite , waiting staff Bar & restaurant-100% nothing was too much trouble for any of them , they all work so hard & we want to say a BIG Thank you all , we will return often ( & soon hopefully)

Was ok needs a lick of paint . Food wasn't up to much they say mash but was smash . And wasn't worth the money really. Spa good lady on reception was brilliant overall ok rooms were nice an big just the food was a big let down

We stayed one night this week and that was enough! The temperature was 8 degrees outside and almost as cold inside. There was no heating in the bedrooms, corridor, dinning room or bar and we had to sit in our room with our coats on. The staff were very friendly but none of them wore masks or exercised social distancing. The hotel was very tired with a hole in our bedside cabinet. This had been covered with a piece of cardboard Sellotaped in place.

Only stayed one night but everything was perfect.Room spotless,bed comfy and full hospitality tray including biscuits.The breakfast room was very well decorated and a fantastic selection of food all looked after by a lovely friendly lady,Shirley. Would recommend this hotel to anyone.

We stayed for two nights and we had a lovely time. Dinner and breakfast were delicious with lots of choice offered. The staff were really helpful and friendly. It was just a real relaxing hotel and we will be returning again.

The room was cheap and that should have been the warning sign we needed ...but we was only staying 1 night and the kids wanted a hotel with a swimming pool so we chose this one, plus it said it's a 4 star hotel so surely it was going to be ok?..big mistake. Upon arrival we was notified that the spa facilities were closed for maintenance. This was one of the main reasons why we booked this hotel. We stayed in the lodge and all the signage outside pointed out that there was lake nearby and was potentially dangerous. It was amazing to see that when it got dark there was no lighting at all leading up to the lodge, absolutely pitch black. Not great when something so dangerous is close by and you can't see it let along the signage that warns about the problem when it's dark... The room was decent enough, nothing spectacular but usuable although unbearably hot despite the radiators being off. I've never used a fan in October before but they say there's a first for everything!... There was this strange smell throughout the hotel, a kind of mothball smell, old a sort of stale aroma...the room was like it too although situated off the main premises and in a different block. Back to the room...the toilet and shower wasn't cleaned properly upon arrival and there was thick yellow gunk around the fixings of the toilet seat which was either glue of congealed urine...there was also hair in the shower which is never nice to find... The hotel itself is nowhere near Ipswich town centre so look at the location properly if you need to be close by anything in Ipswich. There's not many local amenities either so get what you need before you arrive. All in all, I was disappointed with the hotel experience sadly but then what should have I expected for £65?

We were given our room key and when we opened the door it had not been cleaned from the previous occupants. The bed was a mess and used towels were on the bathroom floor. When we complained the manager apologised and said they were short staffed. We asked how they could give out keys to rooms that hadn't been cleaned , didn't they have some sort of system in place? The manager snapped at us that she had apologised and they were doing their best. We were told to sit down and they would get it done as soon as they could. 25 minures later we were told it was ready, There were hairs on both mugs so they went back (no apology this time just "I'll change them for you .") The bathroom bin had not been wiped down, the top of it was dirty and sticky so I cleaned it myself, the floor could not have been mopped as it was completely dry. There was dust on the headboard. A light switch in our room was not working so we reported that but it hadn't been sorted by the time we left. The window frames were covered in cobwebs and had clearly not been cleaned for years and the net curtain was tatty . The hotel is dirty and dated with a fusty smell throughout and the carpets on the stairs and corridor haven't been hoovered for days. The window frames in the stairwell are absolutely disgusting. I am not sure how the hotel got it's covid ready status with the dust and cobwebs around the place. The manager needs training in how to manage staff and hotels and also how to interact with customers. I wish we'd read the reviews before we booked but we wrongly assumed that Best Western was a good hotel group. How can it still be so bad after so many bad reviews ?

I can't speak for all the rooms in this hotel but the room we stayed in was very poor indeed. I would never come back here again. From what we saw of other areas, the whole Hotel needs updating. Threadbare carpets on the stairs, stains on the ceilings and doors, bad plumbing and poorly thought out room layouts and lighting. This is the first Best Western we've stayed in and if this is the standard quality of their hotels we won't be booking into another anytime soon.

Wouldn't even rate it 1 out of 5 more a zero! Rooms very dated, bathrooms tired and in need of a good clean, receptionist is clueless and unhelpful. Would not recommend a stay here and won't be coming back in a hurry, very disappointing and unfortunately have to spend a week here due to work commitments

This is by far the worst hotel I think I've stayed in. When we got there they had no idea that I had even booked it. Although the lady gave us a room, there was no apology but more of an inconvenience. When we got to the room the bathroom was disgusting. Pubic hairs on the toilet!! Whilst getting ready to go out the door started to open and a lady walked in. A guest had been given a keycard to our room!! Luckily we had bloody clothes on!! When I told the front desk they really didn't seem to fussed. The girl simply said. Oh sorry. When we got a drink from the bar there was pink lipstick left on my husbands pint glass. No apology given. Just a ‘let me change it' They have no idea on how to deal with the public or how to apologise. I will not be coming back here.

Hotel needs updating especially the bathroom. (not a superior room as promised) Staff did not seem to know anything about the offer it was all a bit disorganised- wish we had known that 2 coachloads were staying as not enough staff to cope. Spa was good as no one else there.

Where should i begin !!!! We visited as my partners son was getting married at a nearby venue, so was convenient for us, and other guests. We were booked in for 5 nights...and had a superior room booked with breakfast.. The room was average...but very dated....but ok for our stay. The shower wasnt great due to the water pressure... Restaurant looked inviting, and on our 1st evening, had booked a meal ,as we were tired from a very long train journey.. The menu was uninspiring, But we ordered and the Starters were nice, Main courses were average.....The waitress took our drink orders, then i was told they didnt have the wine id ordered from the menu...so i settled for 2nd choice.. Breakfasts for the next2 days were pretty good....choice wise.... Then it gets worse.. The Brides mum had asked 3 different members of staff in advance if we could have 2 tables together on the day after the wedding, so we could all be together for breakfast...and some Just Married Banners put round the tables.. We all came down looking forward to this, and found nothing had been done !!! After finding a member of staff, they hurriedly laid up 2 tables, with just a brief apology...... There was a different Chef over the weekend, and the food was awful...Burnt dry Sausages, Greasy Eggs, and a chef that looked like he didnt want to be there...Also there were no glasses, cups and Juices etc were mostly empty... It could have spoilt what was a beautiful weekend. .The day after that, our breakfast was even worse....The fried eggs were sitting in grease, and every one had been broken..YOU DO NOT SERVE FOOD LIKE THAT !!!!! we didnt return for breakfast on our last day... We realise Covid has made staff problems.....But it seems like most of the staff need serious training in Customer service as most dont seem to have a clue how to deal with things. Or cant be bothered.. The Only Good thing we can really say about the staff ,Was our Lovely Housekeeping Lady Gemma, who truly was a star, and a pleasure to chat with. She made sure we had all we needed, and the young man behind the Bar on Friday Lunchtime, who found the wine id wanted straightaway, which no one else could. .It had been in the fridge all week strangely enough.!!!!!! This is a lovely Building that needs to be updated, And staff that need to be trained properly...Then things may improve...

Very pleasant 1 night getaway. Good dinner and breakfast. Nice restaurant overlooking the garden. Tablecloths and linen napkins. Friendly helpful staff. Expected bigger bed in a superior room. Very comfortable, spacious, lounge/bar area with winding staircase. Hotel has lift but serves only one end of the hotel so caused bit of a problem as we had stairs to negotiate - my partner has bad knee and I am visually impaired. Had we asked I feel sure they would have changed our room if possible. However, nice view over the garden. Had been previously and would stay there again.

Stayed for 3 nights and enjoyed 3 great breakfasts. Rooms were clean, adequately furnished and comfortable. The TV sets are a bit on the small size but we didn't come away to stay in the room all the time. Had one evening meal in which was tasty from a decent selection. The hotel could do with a lick of paint on the outside and at some time some internal modernisation but it represents great value and was well positioned for all out needs on the A12 and A14. This was our third stay and we will definitely stay again when we next visit the area - which we do twice a year.

I was visiting my friend of over 50 years on and off, who lives locally, so it was very convenient. Unfortunately there was a wedding reception on this night which pushed the price up. Only problem was the TV remote which did not work at all, replaced by reception. The replacement was not the one for the TV in the room and the buttons did not correspond to the commands. Not really the hotel's fault it's the guests that steal them! Otherwise no complaints very quiet even though there was a wedding reception did not hear a thing and both had a good nights sleep. Plenty of variety for breakfast and the sausages are very nice. I was lucky to get a room on the ground floor because my wife would not have managed the stairs.

Booked the superior room, unfortunately the rooms had cobwebs in corners of it and spiders there upon arrival. The receptionist didn't seem to want to acknowledge the spiders when I mentioned. the location there was questionable due to heat there was an awful lot of bugs flying everywhere. Even in their nice outside garden. Was looking forward to enjoy my food out there but was forced to eat in the room due to the bugs everywhere. The wowcher advert we had used to book this trip promised us a jacuzzi which was out of service the entire stay. It had promised 2 complimentary glasses of champagne upon arrival which was never received and slippers to take home which they had run out of. However the rest of wowcher advert it had delivered fine. But the rest of the expected service was poor.

Went with the family for a Sunday Carvery at the restaurant. Firstly service was slow when ordering a drinks and waitress was t aware of prices of things! The worst thing however ( we are mid COVID) the chef dishing up our food at the Carvery was coughing - no mask- was wearing gloves and dishes up the vegetables with hands- he did not pick up a serving spoon or tong - I found it disgusting and very in hygienic . I did speak to the manager who stated that half my party were not wearing masks either! I stated that they were not coughing nor were they serving up food. If things do not change then I certainly would not recommend eating here. I have contacted environmental health because I actually feel that this is a health risk.

I stayed here with my family on Monday the 20th September. Room was ok, and we slept so did the job, food wasn't great but the restaurant staff were lovely, helpful, polite and competent so made up for that. The lady on the reception however…. Was awful!! Spoke to her on 2 separate occasions and she was Rude, unhelpful, had a face like thunder, an attitude as if she didn't want to be there and got the impression she couldn't care less. Considering this is probably the first person you see on arrival at the hotel I'm shocked she's who you've picked. My husband does not complain usually but actually made a point to specifically Find out her name for this review as he felt so strongly about how poor her attitude with us was. Her name is Kelsey. Overall wasn't a completely unpleasant stay only thing that really let it down was the receptionist and that is why we have rated so low on the satisfaction scale.

As a businessperson, requiring an overnight stay which is comfortable, clean and quiet, I was sorely disappointed. Late arrival saw me put in a dreadfully tired room on the farthest corner of the premises. Thinking this may be for me to benefit from an undisturbed sleep, I couldn't have been more wrong. Throughout the night, I woke at every clunk from toilets flushing and other plumbing noises. Adding insult to injury, my own morning shower was a no go when I turned it on (despite the shower head which had had numerous apparent fixes made to it) to be met with a dribble pouring from one end of the head. Not ideal for anyone, let alone someone on business in the area. Every inch of the hotel brought me to threadbare carpets and decor well passed its sell by date. How can owners of such an establishment expect their staff to take pride in themselves? The answer is that they cannot. At Breakfast, I was greeted very nicely but by someone who clearly had no pride in a fresh (clean) appearance. It goes without saying that I cut breakfast short and made a stop for something once I went on my way. Never to return!

Room was not very clean, smell of damp, window were so wet in morning due to poor ventilation, breakfast bacon and sausage were hard very chewy pastries were dry and tasted of nothing. Had to ask for my arrival drinks myself were not given on arrival has it stated

Room was dusty with cobwebs. Shower didnt work. Cracks in walls Flooring missing in bar. No disabled facilities in suffolk suite. Wallpaper peeling off walls. Mould on walls. Bar ceiling falling down.

Unfortunately we only had one night at this lovely hotel. The service was brilliant from the moment we walked in the door. We were upgraded to a Superior room and it was lovely. Clean, comfortable and spacious. The Reception staff were very friendly and helpful too. We ate in the Restaurant in the evening and the food was beautiful. Very flavoursome, good portions and quickly served despite there being 2 coach party guests. If we are back in Ipswich again, we will definitely stay here .

superb staff ,limited dinner menu ,great breakfast good easy parking easy road link into Ipswich and the surrounding area , no traffic noise to be heard in the bedroom , on the down side the bathroom lighting was useless and the TV was smaller than my laptop ,as always a good stay but some areas do need a refurb

We booked a double room some time ago via Booking.Com for 7 nights at £38 a night - a good price.In the days immediately prior to journeying from The West to the hotel,Best Western sent 7 unsolicited different emails asking me to upgrade at extra cost - we didn,t.We arrived at our room - No:513 - traveling through corridors that had not seen a hoover in days,dead flies proliferated,and all the rest of it.Not a professional welcome we thought.The room was fine,plenty big enough for us for a week,modern more or less,though well used,though again dirty.An unhoovered carpet,cobwebs hanging from the ceiling, long hair and more dead flies behind the bathroom door,(which I guess are still there)....and purple hair blocking the hand wash sink which we had to remove and clean to allow the water to drain.Being immediately above the swimming pool the temperature was tropical.A small fan was eventually brought which was of some use.A disappointing experience,though for the money we paid satisfactory....just.

Bad smell in the room. Taps didn't mix the hot and cold water properly. No towels in the room on our arrival. Mistakes from the receptionists by giving us another room to move in. We found guests already inside the room. Etc. Etc... I do not recommend unfortunately!

What was a good Hotel in June has become a bad Hotel. If you are on a coach trip you get some service. BUT couples booking are treated to bad service not getting what you booked dogs around you at meal times and the door for smokers left open

Sadly the hotel seems very run down, and staff have a real lack of pride in their workplace- when working is hospitality that is a real shame! The bar was poorly stocked and lacked choice. Would not probably choose to stay here again.

I never write reviews. We arrived on a beautiful morning for a wedding nearby. We asked at reception anywhere we could get changed. They were very polite and said sorry no rooms but could use toilets or spa. We checked OK to check in after 2300hrs and she said fine we have a night portor. We arrive back after a lovely day 2330hrs only to find that night portor says they are full and have no booking for us. He phoned service manager and he told us they had contacted last minute. Com that morning to say no available room for us even though we booked a week ago. We ended up sleeping in our car. I respect we booked through a 3rd party however what I am annoyed at is why did the women in the morning not check our names to ensure had a booking for us. The night portor said handed over all full no further bookings. Why was he not warned from day staff that maybe a problem as she knew we were coming back to book in? Did not get sincere apology from Florence on reception next morning she had not even been handed over what had happened, sorry she came across as not bothered. I phoned to speak to manager today, my phone disconnected. I phoned back leaving my number so she could phone me back and she has not even bothered. Terrible terrible experience.

I just wanted to start with a big thank you to all the staff that worked tirelessly to make our wedding go seamlessly from Kate the general manager to the housekeepers that literally couldn't do enough for us you were all amazing. We had the best day and won't forgot any of you ❤️ The room I had was huge and fantastic for myself and my girls to get ready. It was clean spacious and the beds were so so comfortable. All my guests were happy and commented on what a lovely hotel it is was, a lot of my out of town guests said they will be returning. Thank you so much again love Mr and Mrs Mills x

I stayed here for 2 nights for my best friend's wedding. Kate the manager, I cannot fault her hard work and dedication, working tirelessly to ensure the wedding went seamlessly. Your hard work has not gone unnoticed, thank you so much to you and the team for making everything perfect. Jenna and Danielle you worked your little socks off and were lovely and friendly. Thank you to everyone for a memorable weekend.

Possibly the 'Worst' Western. This place makes any youth hostel feel like a 'Shangri-La'. Dirty beyond belief. We were one of 4 couples staying Friday through to this morning for convenience to the beautiful Copdock Hall for a wedding. It was so bad, one couple checked out at 6.30 yesterday morning and moved up the road to the Holiday Inn. Remarkably 3 of us had toilets that didn't flush and we had a shower that didn't work and a bath with a tap missing. That said, if you're over 25 stone, hate customer service and fancy a really unpleasant experience, this place could be for you..... Whole place needs bulldozing.

Spent the night wide awake due to noise from another room. We weren't offered another room and nothing was done with our complaint. The manager didn't care enough to take any action and fobbed us off by saying it's bank holiday no one is available. And there was someone else blood on the shower curtain

Rooms at front of the hotel are quite noisy with traffic and continuous loud talking from other guests outside the front reception area. Suggest booking a room far away from the front of the hotel. Otherwise experience was relatively good.

I've just spent one night at this hotel and overall enjoyed the experience. I don't normally sleep that well when staying in a hotel, but did on this occasion - so that must say something! The room was clean and breakfast was good. The only downside was that I couldn't get the window to open. The room (108) was rather stuffy as a result and given covid, the air felt a little stale. However, good value for money - ask for a room at the back as you overlook the gardens rather than the main road.

Summer and Paul are such an asset to the team. Although our rooms were quite hot, Summer helped us find a fan and Paul helped us with settling in. A unique hotel with amazing team members, especially Summer and Paul.

Very busy hotel with people waiting to check in with the friendly receptionist. Room was clean and tidy and the bed was very comfy. Getting extra teas and coffee's wasn't a problem. Spent the evening in the bar with the friendly bar staff called Kyle and Rose. Breakfast was very nice with good coffee. I would stay again.

My husband daughter and my self stayed at this hotel for 1 night and had a great stay. We received a nice welcome at reception with in formation given about the pool. Our room was nice and clean with a good prize tv. The room was a little warm but it is the summer. Booking in to have a swim was very simple my daughter had a great time. When we get the time we will be staying again.

the hotel bedroom hadnt been hoovered, and base cover had so many stains on it. We got moved to another room and the bin looked like it had been used as a toilet for a few years and stunk, amazingly a member of staff had put a bin bag in it. The toilet where the water flushes was so black and in the room same problem with bed base cover, i asked a member of staff if they could change it they never did. Went for a meal in the evening underneath the table was old food, when we went down for breakfast it was still there. So you would think when you put your complaints in to the staff you would get a friendly reply , well you dont rude staff, no good morning nothing. they just stand around chatting, all the corridors need hoovering and have a look at the ceiling in the dining room botched up with odd bits of wood. The place is in need of painting, a good clean, and change of staff attitude. If our dog wasnt having an operation that day we would have gone home because although dog friendly there is no way i would have my dog on that filthy carpet

This is the 3rd time I have stayed here and Ive just booked again for a 2night stay rasul, spa and afternoon tea. Would highly recommend this hotel for an inexepensive weekend away. Staff work really hard and although service can be slow at times you can clearly see staff are all working hard including the manager who also multi tasks. Rooms are lovely, spotlessly clean and beds are really comfortable. Spa, rasul and relaxation area are again spotlessly clean and Spa Staff are really helpful. Food was lovely. Find it difficult to read such poor reviews as its just not fair.....if you want 5* pay for 5*. Great overall value and service for a lovely hotel.

We stayed in the lodge about 150 yards from the hotel. We were on the top floor, in the eaves of the roof. The bedroom was spacious enough but the bathroom was very poor. The shower was virtually impossible to use - unless you were happy to stand with your head out of the skylight. The bar was incredibly expensive - a pint of lager (as no real ales) and a small glass of Prosecco was over £12 Terrible tasting orange juice at breakfast and very fatty bacon. No soap in the bathrooms. No aircon in rooms making it very uncomfortable to sleep in. Very disappointing experience with this hotel.

Shocking service at the bar, poor attitude towards us and really felt like they couldn't be bothered for our custom or not. Reception team were lovely which made check-in easy and stress free!! Room was generally clean and well presented. Room came with showergel/shampoo but no soap which was a bit puzzling! All in all room was satisfactory.

Helpful, staff at the spa, heavenly treatments. Pre-booking are advisable. Superior room was extra large, very clean, crisp, white bedsheets, pillow choices, comfy bed - we had the best night sleep in there. Fantastic selection of breakfast from cooked English to continental. The hotel a bit outdated (ceiling in dining room needs to be modernised - it is in sharp contrast to the tastefully painted/decorated wall) hence the 4 star. But makes up for it with spaciousness, comfort it provides, value for money and staff hospitality. Happy to come back again.

Booked 2 rooms for a one night stay while attending a family function. Have to say rooms very comfortable and I liked the fact that their is a door that separates the sleeping quarters from the bathroom. Staff very helpful

Poor stay only 1 night thankfully and that was one to many. Room uninspiring and in a tired state of repair. NO SOAP in bathroom apparently waiting for a delivery for the whole hotel! Bathroom had water stains all over the mirror. Awaiting an answer for an upgrade which we had little to no response. Bar area only 2 packets of crisps on offer both plain. Outside seating area very boring dirty seating no real view . Won't be staying again.

Worst hotel I've ever had the pleasure of staying in! The hotel was filthy! The spa was full and they could not accommodate us, check in was 3pm but the room was still not ready at 4:30pm. Was promised a refund and still waiting for it a week later.

Well where do I start best western doesn't like anyone who books with booking.com they must hate them we where put in the worst room at the furthest point of the hotel the shower was a waste of time the decor from 70,s they certainly don't want you to come back again!!!!

Tatty scruffy needs renovation urgently. Didn't use spa but looks more modern Young staff need training in restaurant Food ok. Remote location. Nearest eating several miles so you're stuck here. Food ok not hugely overpriced £13 fish n chips etc. Huge car park you could park a jet ! Had to ask to get soap etc .. lazy. Clean but everything shabby. Mould on ceiling in restaurant. Carpets tatty. Long dark walk to the annexe I stayed in. If I was 80 I'd have broken my neck. Lights please. Not recommended

Booked superior room for a one night stay to allow us to attend a funeral of a friend. No way was the room a superior room. Very drab, furnishings very dated. Drawer with hairdryer In Was swimming with water. Decor was poor .

Stayed here for my husbands birthday. First impressions are its a bit dated. Definitely needs a face lift. The staff were amazing, nothing too much trouble. Drink selection at the bar was limited and the hotel location is not in Ipswich but in Copdock which makes for a very quiet stay. Great value for money and food was lovely. Would not recommend the Spa with Spabreaks. Spa manager on site had a poor attituded and information provided was poor. The treatment itself was lovely

Stayed here for two nights with friends just for a mini break. What can I say, STAFF: Couldn't do enough for us. Helpful, efficient, polite and lovely. ROOM: Comfy, really clean loads of tea and coffee, gorgeous shower. (Was a bath just didn't use it) SPA: Small but great. Staff lovely again. We all had a Rasul (mud treatment) and one of our party had a massage and said it was gorgeous. Used the pool, jacuzzi, sauna and steam rooms too. Make sure you book this so you don't miss out! All in all a fab break in a lovely hotel. All the staff worked so hard to make everyone happy and comfortable. Have booked again as have my friends so I think they will be seeing lots more of us. Thank you all.

Staff and hotel amenities are excellent. Only thing that let's it down is the cleanliness of the rooms. Food was excellent again and the spa facilities were used and couldn't fault it. Quiet location but close enough to Ipswich.

We really enjoyed our stay. The room was quiet and comfortable . The staff were friendly and professional and always ready to help. The breakfast was good, variety of choices with cooked breakfast. The spa and gym were also good.

We got married here 2 years ago and recently went back for a visit. As always the food was exemplary, the staff were lovely, the room was spacious. We also enjoyed the spa. We had an incredible flotation experience and used the pool afterwards which was lovely and not too busy. Already wanting to visit again.

From moment I walked in to when I left, staff were very helpful and nothing was too much trouble rooms comfortable, food was fantastic. Definitely recommend and will be returning with family in the near future.

Amazing stay at this hotel, very friendly and helpful staff. Used the spa with my wife what a great experience. Breakfast and dinner was amazing. Would recommend to anyone going on a little break away from home.

We stayed at the hotel for a VIP experience in July. The spa was nice if a bit noisy. Dinner and breakfast were good but the hotel needs a bit of love. The staff were charming and hard working. In fact, one of them did 4 jobs. Our room was Spotless but the water in the bathroom was extremely hot, so take care. It was a bonus to have a pet chicken in the garden.

Admittedly, when we arrived we were apprehensive as the exterior looked like it needed some TLC. However, our minds were quickly changed once we entered: all staff were friendly and helpful throughout, the room was clean and spacious with a nice view, noise issues were addressed by reception, the spa facilities were excellent as were the gym. My partner and I used the spa facilities and booked a Rasul treatment which was relaxing and well-thought out. The food, both breakfast and dinner, was reasonably priced, well cooked, good portion sizes. Service throughout was very quick and done with a smile. Overall, if you're looking for a quiet escape, whether young or old, with no disturbances and nice views and a good feel, this is the place to stay.

Just had a most enjoyable stay at this hotel,spacious room,good fresh cooked breakfast,nice grounds and pleasant staff,unbelievably good value for money,would recommend to family and friends and would return when in that area.

We had a brilliant stay. All the staff were very helpful. The beds were very comfortable and the rooms were very clean. It was nice to be able to have a full english breakfast when other hotels were only offering a packed breakfast

I am sat in this hotel at the moment and it's unbearably hot,the heated towel rail in the bathroom will not switch off despite staff trying on 2 occasions to turn it off,I was assured that today a maintenence worker would come and remedy the problem, however on my return I find that hasn't happened.on reporting it (again) to the manager I was told there is nothing she could do.I would advise you to avoid room 304 as its stifling and I am not looking forward to another sleepless night.

Service was reasonably good but room was smelly and didn't look like it had been cleaned for a while. There was other peoples hair in the Bath and on the bathroom wall. Avoid the food at all costs including breakfast - expensive, overcooked, cold, hard, tasteless and had a hair in my desert Looks quite shabby and old from the outside and the room wasn't much better!

The hotel itself is not too far from Ipswich however there is nothing close by in terms of shops. It is dated and could do with a good clean. The room itself was spacious with adequate towels but we had a shower over a bath which I found strange in this day and age. There was also an anti slip bath mat which in my opinion is not hygienic. The toilet struggled to flush most of the time and we only had hot water twice in the days we stayed. We didn't eat or drink in the hotel but found a small pub about 15 minutes walk away. I'm not sure I would stay at the Best Western Ipswich again but I guess you get what you pay for. Some of the staff looked very young and reluctant to even acknowledge you but on the whole the staff were pleasant.

How has this hotel got such high reviews? So many give it 4 or 5 stars but when you read the reviews themselves they are full of complaints. Let me begin with the good. The staff are on the whole very nice. They seemed to be working hard at all times. The welcome was very friendly and the catering team seemed to be overworked at the weekend. However. As the man dishing out the breakfast for any egg other than the wet scrambled egg, you will get a “tut” a role of eyes and a disappearing act. Parking. There is plenty of parking behind the hotel. There is an iron in the room and one pack of two biscuits for two guests. The bad. I only have 460 character left. The hotel is dirty. Photos attached. Bathroom shower head so blocked I had baths each day. The beds were small double beds. This is fine for a victorian B&B but not for a room of this price. There is no way this hotel would meet and AA four star rating today. It may have met that rating back in the 1980s when the hotel was last refurbished. The 5 am fire alarm ensured that we did not get a good nights sleep on the first of my three nights. No explanation or apology given whe at 5:30am we were allowed back to out rooms. The second night we shared the hotel with a number of drunk women who were allowed to stay up drinking late into the the night and loudly. Finally in the third night the man I. The next room spent if throwing up all night. The smell was still clearly wafting thought out the hotel the next morning. I overheard another customer complaining and being fobbed off that they had not had any complaints about the hot before. I highly doubt it. There are lots of hotels in and around Ipswich which are far better maintained and better value. Seriously consider any of them before you book this hotel.

Do not be put off by the outside look, the interior and staff are much better than average and have a pleasant attitude that customers are there to be helped. well thought out Covid taken into account felt very safe.

The fabric of the hotel is a little bit tired, but some work was in progress while we were there. The linen and beds beds are clean and very comfortable. The food is great, huge portion sizes, and ALL the staff are friendly, helpful & pleasant. I would definitely stay again.

First the positives. Staff in the hotel were very nice. Afternoon tea was fantastic and evening meal was very good. That's where the good ends. The hotel itself needs a lot of work. It is very rundown. The room had water coming out of the bath overflow and water running from the shower tap on the wall. The room was large and nice enough apart from when I picked up a teaspoon and it was sticky and dirty. We could overlook this as we were only there for a night. What we had booked for was a relaxing spa experience. It was far from relaxing. In fact it was awful and I came away feeling worse than when I went in. The Rasul treatment was good. We then could only book an hour slot in the pool an hour and a half after our treatment. Not the end of the world during the issues with Covid and we were at least allowed to sit on loungers next to the pool while we waited for our slot. The problems were that the steam room door didn't shut, so the steam room wasn't great, the sauna didn't work, the pool was small and it was hard to get into the spa pool as other guests refused to leave after their timeslot and would not get out. We were even abused by them when we asked if we could have some time in it. The pool was treated by families and some other guests as a wild leisure pool rather than a relaxing spa. This is a hotel with pool and some spa treatments, not a relaxing spa hotel.

We had a 2 night stay here as we were about to book in a family in reception were complaining about the cleanliness of their room which sent my alarm bells ringing but the solitary receptionist handled the problem well and organised a refund for them. Fortunately our room was spotlessly clean but very basic with no tolitaries and desperately tired in need of a refurb, which the whole building exterior is in great need of tlc the public rooms were fine and the breakfast was barely warm but adequate

We chose to have Sunday lunch at this restaurant with friends we hadn't seen for many months. On arrival there was a grotty looking sanitiser at the entrance, no staff on reception. As we waited for our friends arrival several different members of staff passed us, not wearing masks. We were greeted on arrival in the restaurant & shown to our table. The restaurant was empty. We ordered our starters & they arrived in good time. This restaurant used to be a help yourself carvery (pre COVID) but the person who carves the meat also dishes up the vegetables yorkshires etc. Considering there are 8-10 additional items to dish up this took some time. Once at the table the whole meal was luke warm & in parts very salty. For dessert 2 of us chose fresh fruit salad which arrived in a bowl with no additional cream/ice cream. There was no finesse, especially with the mis matched cutlery, some of it looked worse for ware. Two of us ordered coffee to have in the lounge, it was dreadful. The whole hotel looked on the cusp of needing a good clean & update. They certainly need to look at their COVID measures which are not up to standard. The reason we chose this as a place to meet is because you are able to sit & chat for as long as you like, we seriously need to find an alternative venue.

This hotel is not all bad but it has areas that requre remedial work. First the good bits: the room we had ( ground floor)was well designed and larger than most of its competitors, very clean and all the staff were helpful but... ( see later) there is adequate off road parking and , apart from some loutish guests, its fabulously quiet with just the sweet country sounds of birdsong and the occaisional rooster. Not so good is the shower, which reminded me of an iconic Amsterdam statue. The decor is tired and shabby both inside and out and then theres the internet......its virtually non existent. Despite continuous complaints to various members of staff , I was given anodyne platitudes that it would be sorted out. In the four days we were there , there was no improvement. okay there's always the personal hot spot but if you advertise free internet it's not unreasonable for your guests to expect it. We did not eat here so cannot comment

Clearly undergoing a much needed refurb. We had no complaints. The spa is lovely and new and couldn't fault it. Our room was satisfactory. The best thing the hotel have got is their staff. They're lovely and only too happy to help. As a place to crash for a quick stop it's fine. Not somewhere you'd go for a break really.

Just finished a 2 night break at this hotel with my partner. It was our first time staying here and this hotel did not disappoint. Room was lovely and spacious and lovely inside. The grounds were beautiful, we sat outside and had some lunch and a glass of Prosecco which was lovely. We also visited the spa and had treatments. The spa was absolutely gorgeous and was so impressed with how modern it all was and how nice the facilities were. Would really recommend the flotation pool which was amazing!! Also the facials that we had were so relaxing. We would defiantly visit again. Great hotel, great facilities and great management. Thanks so much to Kate and Lucy who were excellent and great customer service during our stay :)

I advise you don't stay. It's not worth the money, it's not a luxury spa break at all. I thought it had shut down when we arrived as it is so run down. It's grubby and old. But, the room we stayed in was clean and freshly painted. No air-con and windows that wouldn't stay open for ventilation. The spa treatment was the saving grace. The therapist Gabby is amazing. We had use of the facilities but the jacuzzi or experience showers not working. Staff were pleasant though, just not enough of them!

Our room was huge which was great as we needed the space for our babys cot etc. We also had a fantastic view our over the gardens. The bed was comfortable and we had a peaceful night's sleep. The breakfast was delicious and the staff very tentative. Special thanks to Lucie for making us feel so welcome.

Family were visiting and staying in the hotel, the general manager was more than helpful and staff sorted it so I could have breakfast with them in the morning. Lovely food and great service from our waitress Lucie Sara

Stayed for 1 night, the room was very spacious and clean! breakfast was lovely with great service. The general manager Kate was a massive help giving a tour of the spa facilities and booking us in. loved the pool! Will be visiting again soon

This hotel is absolutely disgusting! The food was horrible the spa smelt of urine, the room was dirty, phone didn't work, it was like a run down care home!! Staff were rude and not helpful at all, wasn't shown where anything was! Avoid!

Visited the new gym and pool facilities and was impressed. The changing rooms are newly refurbished so are nice and clean! The gym has new equipment too. The staff were very helpful and accommodating!

Spent the afternoon in the new flotation pool yesterday - what an incredible relaxing experience. Upon arrival to departure the customer service was outstanding ensuring that I had a great time. These brand new facilities at the hotel also feature a mud treatment chamber which I'm looking forward to trying next time. Everything is immaculately clean and pristine. I would urge you all to try this out at this outstanding hotel.

The girls on reception were lovely, friendly and helpful, the hotel was spacious and the rooms clean and of a good size. The facilities were of a good standard, by one issue was getting out the shower due to the location of the glass partition.

The gym and pool facilities where very clean, sanitiser available everywhere. Very easy to book a slot to use the facilities Hotel and spa staff where very friendly and helpful Would recommend to everyone

I arrived at the hotel and was given my room key quickly by the nice girl on reception. I ordered a vegan breakfast. I went to my car later and overheard the office staff talking about the vegan items for the breakfast. I told them not to worry about it but they were prepared to source the vegan items, this to me is priceless, a hotel willing to go the extra mile for a customer. I stay in hotels every night through out the week and I dont often see this kind of service. The radiator in my room was making a noise so I reported to reception and they moved my room. Also I was having problems with the WiFi connection. The reception gave me a password and I'm now connected. I really don't mind things going wrong and it's all about how it's dealt with. The staff are a credit to this hotel and could not have been more helpful. True customer service I thought was dead until I arrived here. I hope the staff are given credit for how they treat their customers. I don't get this level of service in the Ritz or the Dorchester which are expensive hotels in our capital.

5 Star's simply isn't enough! Warm and friendly staff, from the manager, to reception clerk and even the cleaner! Warm and bright Radient smiles that light up the building! Nothing asked seemed to be too much trouble, very accommodating and extremely helpful. Not the first time I've stayed and it certainly won't be the last, can't recommend this place enough. Excellent all round service!

I stay here 2 or 3 nights a week, most weeks. I have always had decent food. They do gluten free off menu dishes for me as I am coeliac. The staff are great, amazingly friendly and always helpful. Nothing is too much trouble. The rooms are generally big. The beds comfy and it's quiet. I don't understand negative reviews. It's good value, the facilities are good and I've never had a bad room. Access to Ipswich is easy. It's a good place to stay.

Attended a meeting here. Tables sticky, dirty, awful place. Smelt like it had not been cleaned. Room cold. Definitely not Covid secure. Dread to think what it's like to stay there! Sorry Best Western.

Stated here for 2 nights, Kate on reception was very professional checking me in, went through all the covid rules in place, explained very clearly on how breakfast was being served. Really friendly staff throughout my stay, and it was very peaceful and quiet surroundings. The room was excellent, and had an email the day before asking if I wanted to upgrade room at ní extra charge, excellent communication and felt at home. Highly recommend, and Kate is a great ambassador to the hotel

Never use this place.... Stayed here for work for 1 night 19th April 2021. ROOM: The room was big which was OK. I turned on the massive TV but could only get blank or pixelated channels. Phoned reception at around 6:00 pm and was told there would send someone in a few minutes. at 7:30 pm when my food arrived at my room the waiter had a quick look then said he would get maintenance.......they never showed up so I had no TV all night so had to use my phone for entertainment. Went to use the shower. The water was only a trickle as was leaking from behind the spray head so turned the spray setting ring, This was only slightly better so turned it again, only for the spray head to fall off. I managed to get it back on enough to have a shower. When I entered room I thought a radio was on quietly. Turned out to be the radiator. Got in bed, light off but all I could hear was a noisy radiator...sound of water rushing through the pipe which kept me awake most of the night. FOOD: Food was ordered to room from reception as requested. Had the 6oz bacon cheese burger with lettuce & tomato with chips & coleslaw. I asked for a plain burger, no tomato or lettuce. The burger came with sliced tomato & onions so took them off. Was surprised that no sauce came with the meal (only salt, pepper & vinegar). Too a bite out the burger only to find thick tomato burger relish on bottom of bun, not liking tomato I ended up scraping off & eating without the roll. Desert was supposed to be chocolate brownie with ice cream & choc sauce. The brownie looked like someone had trodden on it. It was about 5mm thick & had rice Crispies in for some reason & was burnt on bottom .I managed a couple of bites and left the rest. The glass of Coke i ordered was flat. The food was included in my companies payment or it would of gone straight back. Breakfast...ordered on arrival was a sandwich with either sausage/bacon/egg as requested ( I had sausage & bacon), a tiny piece of what looked like flapjack, an apple & a small bottle of water. This was left outside your room. Again, no sauce to go with my sandwich so it was too dry. Again had a couple of bites and left the rest. CONCLUSION: No TV, unless you take your own device. No shower unless you can fix it yourself. Noisy radiator when trying to sleep. Order take out.

Recently visited the new spa and leisure facilities here and it was incredible. The pool was nice to relax in, enjoyed sitting in the lounge area by it too. Also used the gym which had everything needed for a little workout. When I came through hotel reception, I was greeted by the General Manager, she was really friendly, we had a good laugh. I also had a bite to eat (outside of course) the sandwich I had was incredible! 100% recommend here again.

Collected our takeaway Sunday roast yesterday. Big portions, meat was tender, six different vegetables, lovely gravy served in a separate container. Meals remained hot for quite some time so no need to reheat. Excellent value for money and compliments to the Chef. Great way to have a Sunday lunch without the work! Will be returning but also looking forward to your reopening and enjoying the Carvery again.

We have just had the most excellent afternoon tea at the hotel. A good number and selection of sandwiches with tasty fillings and also sausage rolls and pigs in blankets! The scones, we think, had cranberries in them and the cakes were a great festive selection of mince pie, Yule log and a mulled berry trifle. The menu said the trifle was in a shot glass, but was actually in a small tumbler glass which made it even better. We had the extra glass of fizz and the pots of tea were a very good size. Overall an excellent tea with good festive theming and very good value for money. Service was discreet but very good and friendly.

The bathroom was dirty and despite asking at check-in about whether breakfast was in clued in the rate (which it was) neither of the check in staff told us we needed to pre order with them there and then. There was no breakfast available therefore in the morning. Also the staff had not cleaned and changed over the “sanitised” and “used” pens at reception.

Booked into hotel. Staff were friendly. Went up to our superior double room.the bed had been changed as the headboard was for a kingsize looked out if sorts. It was at back of hotel thought yes it will be nice and quiet .... creaky floors . The room was hot but we had fans. The rooms next to us were playing in and out the rooms till around 1am then the big extractor fan outside started. So not much sleep. When we went down for breakfast. It was what would you like. There was no menu so has to ask what was available. I realise boris is saying lockdown from Thursday and it will affect you but .....I have stayed in a few best western hotels and I am sorry to say this fell short of the normal expectations.

The place is very tired looking, but it is cheap, it is clean, apart from the car park. The many restrictions that are in place at present, were being observed. The staff are friendly, if sometimes rather hard to track down. The best thing is the amazing breakfast, it is really very, very good. Not cheap and nasty ingredients, and plenty of everything. For a one night stay in the area We highly recommend.

Business trip required a stop near Ipswich and this hotel fitted the bill. Nothing too exciting about the place, bedroom was average but with everything needed for a single night. COVID measures in place and obvious. Staff very pleasant and friendly despite the restrictions. Dining area all correctly socially distanced tables and staff wearing PPE. Full English breakfast and coffee ordered and appeared without delay. Would stay here again if it was only for a night-stop.

Second visit to this hotel,it suits us fine,a bit dated but has all you need in these troubled times. We had a limited menu for dinner but had something we liked.Breakfast is superb,two of everything its an effort to get through it all,next morning my wife and I asked for one of everything! The guy on reception,Paul,was the general dogsbody bless him,receptionist,barman and waiter. Rooms are dated and were chilly as no control over the heating in the rooms,great shower and an iron and hairdryer are provided. Will stay again and special thanks to Paul who looked after us on our two night stay.

The place from the outside looks like a prison of some sorts and whilst the reception is fine, the staff were friendly there's a MAJOR massive issue with the building. Every single footstep you make sets off a cacophony of creaks as the floorboards are old and knackered, if the person in the floor above me so much as shifted their feet on the floor, the entire sound went through my room. Additionally no sound proofing whatsoever as I could hear every single word they spoke about (and they were drinking) I just can't recommend this place as you'll never get any sleep.

The staff at the "Best Western - Ipswich" are brilliant and will help with any issue. The general Manager is always around and very friendly. The cooked breakfasts were superb. The room and bed were very comfortable. The location is perfect for exploring the area and this hotel provides very easy access to the major routes without any of the traffic congestion associated with staying in a city centre but you really do need to have a car to make the most of it. Huge free car park. Nothing really not to like.

Cannot understand some of the negative reviews. We were a little apprehensive about staying in an hotel in the current climate. We needn't have worried, everything was faultless. Great location, excellent value, superb breakfasts and staff going the extra mile. We stayed for four days and would thoroughly recommend.

Have stayed here a number of times and used to enjoy it. Over the last year or so it's really gone down hill. Stayed here last night, was disappointed breakfast wasn't being served even though I paid for it through Hotel.com. Masks are required in lobby which is fine, plenty of hand sanitizer available in lobby. Considering they had made efforts for Covid I was surprised my room was as dirty as it was, especially the bathroom. Not exactly hotels fault but I was kept awake until nearly 5am thanks to the people above me arguing. I would have complained at check out but desk unmanned. Will not return again.

We have stayed at this hotel a few times this year for a lengthy stay and the staff are all wonderful and very accommodating. Always smiling and happy to help. During the pandemic it means for the hotel a shortage in staff but this has not stopped the workers. They all do a wonderful job. We would return and we would recommend. We stayed in a lovely room that was so spacious and comfortable. We enjoyed the carvery a couple of times during our stay and 10/10 it was cooked to perfection and we thoroughly enjoyed every bite. Kate and the team we applaud you, your all doing great. Look forward to returning and seeing you all soon. All the best :) V & A

Whilst fully understanding Covid-19 limitations the manager and all her tightly knit team did all they could to make us feel welcome and safe. This lasted from check in and dinner on the first night through to breakfast on the third morning of our stay.

A really nice hotel with easy access to Ipswich centre. It offers very comfortable rooms but the hotel itself would benefit from a little TLC as it is looking a little tired and outdated, but is extremely good value for money

I booked a week here partly for work and partly for leisure. Given the Covid 19 restrictions and reduced staffing they provided excellent service and I was so pleased with the stay here I booked another week. I would certainly recommend the hotel. The price for a week was excellent. There was a limited food offering and reduced staffing but it worked well enough for me. The staff couldn't be more helpful delivering service over and above what I expect from hotels nowadays.

The staff are very polite and professional, the hotel is very clean and tidy, but it was the worst hotel stay I've ever had..... Room 220 (superior) - The road noise is very very loud, the smoke detector above the bed has a strobe light that goes off every 5 seconds, more water comes out the side of the shower head than the front, outside the window (on ledge) is hundreds of cigarette ends, the bed is like a trampoline and the faults just continue... If a reply says “did you tell reception”, then they clearly haven't heard of quality control! I'll tell reception for the odd fault, but there's a limit - we left after just one terrible night... A trusted Best Western, never again.

We have stayed at this hotel over quite a few years and have to say it is need of a refurbishment. Luckily we arrived quite late so did not have long here. Carpet had not been vacuumed ,cobwebs in corners,bathroom very shabby and no shower gel etc. A lot of noise from people arriving back late and door outside slamming plus people on grass below chatting into the early hours. Must say that breakfast you could not fault took a while to arrive but probably one chef and only 2 serving, the breakfast was lovely and hot and cooked well unlike when it was help yourself. Probably we had a lower grade room as only paid 50.00 but we were surprised how it all needs a good clean as shabby now.

This has got to be the worst hotel I've stayed in for a long time. 6 of us came to Ipswich to visit family and 1 night here was definitely enough. It was clear as soon as we got there that this hotel is severely understaffed, with one poor woman running everything alone on the hottest weekend this year! The room my boyfriend and I were given had not been cleaned since the last guests left, the place was filthy which considering the importance of sanitising during this pandemic we think it is ridiculous to have an uncleaned room. My dad went down to complain and we got changed to a different room. My parents had paid for 3 double rooms but our room had a significantly smaller bed to the others but they still paid the same amount for it which I don't understand. We went to ask for more pillows and towels and after getting back from dinner they had still not arrived, luckily the night shift receptionist was a very helpful man and sorted the issue immediately. Once finally getting to sleep we were welcomed to a fire alarm going off at 3am which my heavily pregnant sister in law did not appreciate. The windows in our room were also a safety hazard seen as there was nothing in place to stop you falling out, not very family friendly at all. Ultimately, we were all very glad to leave the next morning and I would not recommend this hotel to anyone.

We have stayed at a variety of best western hotels but this is by far the worst. We arrived and the receptionist answered my hi with "name" not a good start, we had booked earlier that day for dinner in the restaurant and had it confirmed to be told it wasn't open and we could have food in our room or in the bar. We were given the key to our room which when we walked in smelled like stale tobacco so back down to reception, no apology, given another room. It was ok ish but only had one towel folded on the bed and two used towels hanging on the bathroom door. I took them downstairs and they sent up a fresh one. We overlooked the hair in the bath and the paper cups for tea and the dust on every surface but then realised there was no bath or shower gel. They had run out! Make your own mind up but definitely not up to best western standards

Having recently having stayed here! I can honestly say that my partner and I had a wonderful stay. The staff_: chefs/chamber ladies/bar staff are pleasant professional and a joy to deal with! Kate Sewell in particular was exceptional in looking after Andy and myself in the beautifully appointed dining room. Our amazing chef made me exceptional whitebait and haddock in our first evening! Andy and I really enjoyed our traditional English breakfast complete with black pudding. Paul our friendly barman was lovely. Brenda our gorgeous chamber lady was delightful. The dining room is surrounded by lovely lawns and a walled garden. The hotel was very reasonable and comfortable. In particular Ipswich hotels have parking issues. Loads of parking here large Tesco here for provisions. I am so looking forward to meeting Frank Bruno before Christmas! My sister her husband Tony and Andy and I plus my Father are so looking to our pre Christmas treat!!!!! It is my new favourite guilty pleasure! Give this lovely little gem of a place a try. Really good value for money. My friends and I are looking forward to coming to visit within the next month.

Had to attend a funeral in Ipswich. The hotel was ideally situated. The grounds were pleasant and the room was clean and functional. Staff were very good and made me feel welcome. Would stay again if needed to.

Me and my husbands stayed for a night and what a lovely stay it was. We was greeted by a lovely lady on reception who was very polite and helpful. The room was lovely and clean and all items sanitised. Felt very at ease and really enjoyed our stay.

stayed here as I was working in the area, first time staying away since returning back to work felt totally at ease with all the measures hotel has put in place.Bedroom was clean items in the room had been sanitised would definitely stay again

most furniture very tired. broken lights bulbs flickering or barely on at all. Wall lights not working. tv remote didn't work . rooms smelt like death thr smell was actually over powering bathroom filthy

Ok where to start first checked in the lady at the front said room had just been cleaned after having no one stay in it for almost 3 months and yet the room still had the same sheets I bet before lockdown as I found a black pube on the pillows and the food is so overpriced 13 £ for a lasagna and chips the food tasted like it was made 3 months ago and just put in the microwave so not worth the price at all ...

This was a fantastic experience for the whole family and we are so pleased that we picked Ipswich Best Western. The room was great, the breakfast yummy and the staff were amazing- they went out of their way to make our stay memorable!

Dirty and Scruffy - need a total overhaul or knocking down and starting again dirt all over the floor and hairs on the bathroom floor as well as a dirty toilet !!! Staff were ok, beer and breakfast were good although everything was in different random places

We held our annual Presentation Evening at the Ipswich hotel on Saturday 29th February. The Suffolk suite was an ideal venue for the numbers involved, the room was very nicely decorated and the food was good. Feedback from all attending is that enjoyed it!!

Pleasant one night stay but place could have done with a Hoover everywhere and in our room. Got an unexpected upgrade but did not see much different. Brekkie was ok. Receptionist was pretty and very chatty. Tea coffee milk was sparse.

I was in room 203 last week, room 206 this week. Very convenient for my work and the bed, breakfast and evening meal good value. Two buckets in the foyer last week to catch the rain water was not the welcome I was expecting. But my biggest grumble is the evening menu which seems to be written in a tablet of stone. Lacking a specials board nothing changed in my 2 week stay, not even the soup. Must be boring for the chef let alone the customers. Come on guys, please spice things up.

Stayed at this hotel many times. Had a few issues in the past but this time the hotel room was excellent and good breakfast. Stayed for an evening seminar and the buffet was excellent quality. Breakfast was good and the room was very spacious and clean.

Attended a bowls dinner the venue was lovely and clean. The bar was well stocked all the Staff were very helpful and friendly. Food was excellent and exceptional value my wife's dietary requirements were met without any problems. Would definitely recommend

We chose the hotel because it provided good value and good location to explore the coast. The hotel is incredibly dated and in need of urgent upgrade, with very tired decor, very tired rooms and very old appliances, furnitures, etc... However staff was very helpful and polite, bed was very comfortable and had lovely sleep. So it is a great place if you just want a place to sleep. Wifi was great, breakfast was nothing to shout about, with a lot of stuff running out, some very sad looking pastries and generally nothing exceptional, but nothing too bad either.

Decided to have a night here for valentines for a bit of peace and quiet and to chill. Firstly the price was very reasonable and we got upgraded to a superior room. Secondly the staff were very welcoming and helpful. The waitress Summer was very nice and chatty and the food was really good and again reasonably priced. Room was comfortable and clean . Definitely going back .

Our room was 309 upstairs, to start with every where you walked in the room the floor board's squeaked which got very annoying in the end. Our curtain was coming off so didn't close properly, and what can I say about the view as you can see in the picture. The room was so hot we tried to undo a window but couldn't, there was also aloose tile in the bathroom which was dangerous, I reported these to the receptionist next morning who said she would report it to the maintenance team, she also said that the windows do not open anyway. No apology was given which I was disappointed as we have stayed here recently and had a lovely room that's why we booked again.

Great food..not staying in hotel..been here several times for lunch . don't think that this is expensive..very reasonable extremely friendly service..huge menu ..have had breakfast here wonderful for £10

Spent Christmas Day here with the family and had a lovely dinner, came back again for New Years Eve celebrations with a party of 10 and had a fantastic night, food was delicious, music was excellent and the staff were brilliant. We also stayed the night and brought our dog. Rooms are clean and comfy although bathroom and shower could do with an update. We also returned 2 weeks later to celebrate my Dads 75th birthday, we hired the constable suite and had a sit down meal for 40 people, again the food was delicious and the staff were brilliant. A huge thank you to the chef and the staff for making everything so special but a special thank you to Kate for dealing with all our needs and making sure all went to plan and for clearing up all our mess on nye. We will definitely return as we also love the Sunday lunches.

Being a returning guest for the Christmas party night just had to say what a great time we had, the venue is perfect for bringing a large group of friends together, we meet in mid afternoon in the bar for drinks with bar food on offer if you want. We all go to change and meet back before going through to the main all joining some of the other revellers. The food is good and always hot well done to cater for so many people. The party goes on till 1am. The next morning breakfast is included in your room and is all good. A big thank you to Kate and her team.

We used a room for a teaching day that we has set for our staff, it was fine. Good amount of room heat was controlled, lighting was good, the Tea and Coffee was alright. Overall no issues, would use again.

An afternoon tea booked as a treat for a mum who deserves the best was a disgusting disaster. Rude unhelpful staff, miss matched crockery, stale sandwiches, mouldy cake, cream that was off and a cheese scone that had a whole clove in it - not that any of the staff knew what a clove was. A chef who didn't understand or spear to speak English was dragged out. The area was cold the cake stand was dirty. They then offered us to go through the whole horrible process again which to avoid anymore upset we said we would go back the following week. When I called to politely advise them that we would not return I was assured that this was not normal and the Manager would call me, this has never happened. Stay away, not an experience I would want anyone else to go through. Yuk

Excellent food, venue, service and parking. Staff were all very friendly. We were a large group and everything appeared to flow seamlessly. Very good choices of food and reasonably priced. Will certainly go again.

My large group were very well looked after and was excellent value for money. The location suited us being on the outskirts of Ipswich. The staff were very helpful and considerate of our needs. This was certainly good value for money and we would certainly go back again.

This is the sixth time we have organised a Christmas networking dinner event and the help we are given gets better! Everything we ask for is provided and any misunderstandings are dealt with promptly and cheerfully. Have already booked for 2020.

Visited twice during the Xmas period as Father Christmas made Sunday lunch time visits. As always, the service came with a smile. Nothing was to much to ask for. Carvery was good in a very relaxed atmosphere. Will be frequenting this year again with family. Keep up the good work Allen

We booked very last minute for NYE party, since I have an allergy we thought it might be a nightmare for them to accommodate at short notice but totally the opposite! We booked Monday NY was on Tuesday we went to the hotel, the chef came out walked through my (very complicated allergy) and 10mins later we had a menu just for me. We didn't really know what to expect on the night but it was really good. Started with a drinks reception then we went into the main room had our own table,with our friends, in fact everyone did which was really nice rather than being stuck on big tables with strangers. The room looked good and was well decorated and best of all my food was yummy (makes a total change for me as usually I end up with something really bland) so big thank you to the chef. The band was good and the event very well organised. Would recommend for people with allergies and for people looking for something to do for a a special occasion.

Me and my sister attended the Christmas Day Carvery at the Hotel in the Suffolk Suite. and what a fantastic experience we had the food was excellent and service was great we had a lovely table by the christmas tree making it feel vey special as we had never been away for lunch before. We highly recomend the Hotel for a special occassion such as this. And have all ready started to look at this christmas lunch with hopefully more family members.

Came to the carvery for Christmas lunch with elderly parents and son. Wine was preordered and brought to the table as we sat. There was a lovely atmosphere in the room and it was a very nice temperature to sit in a blouse. The bar staff (Lucy) coped very well considering the numbers. The starters were amazing, 2 had the salmon which was really nice and a very big portion. My mother had the pear and parsnip soup which was to die for, parsnip chips and very tasty. I had the goats cheese mousse with beetroot and it was stunning looked pretty and tasted better. Eve and Dan made sure we were comfortable at all stages of the meal. The chef serving the carvery done an amazing job on her own. The meats were tender and there was plenty of selection on the vegetables think we had 4 different ones, crispy roasts and Yorkshires and gravy were plentiful. Lovely pigs-in-blankets too. Onto the favourite course. Dessert. Chocolate terrine enjoyed by 3 and i had the Eton mess, rhubarb and ginger. Totally awesome and would have gone back for more if I could. After talking to another customer she had the ginger left out at her request but I loved the little bits bringing a surprise to the odd mouthful. Tea and coffee was available at the end of the meal along with the must have mince pie. Would I go again. YES. Well worth the money. All staff friendly and nothing to much trouble. Well done on making Christmas so special.

Lack of staff meant waiting ages to get served for drinks , only 2 staff on the bar trying to serve over 100 people. Food service was slow 7.30 start stated on party menus actually served our starters at 8.30. Then the same 2 bar staff had to try & clear all the tables ready for the main course which arrived a good 40 minutes later. Only 1 bowl of vegetables swimming in water per table of 8 adults also main content of bowl was Brussels sprouts. Very outdated , not well managed or organised will not be wasting money going back.

excellent friendly hotel breakfast superb parking ample my only complaint was the room was too warm had to open window mid winter the parking is right outside ,lovely quiet bar area on outskirts of town so very quiet

Understaffed, clean rooms but need redecorating. Food wasn't great and menu needs more information as to what is on offer. Felt we were just a number. Wasn't friendly atmosphere unfortunately. Front desk should have had someone who knew about the hotel but because of being understaffed he wasn't being shadowed. He didn't know where our room was or where we had to eat our meals.

The meal was very nice, the table set out well, with festive napkins and streamers etc - the bedroom was everything you want for an overnight stay: clean and comfortable, decent bathroom - the breakfast buffet had a choice of dishes.

Rooms were very comfortable, staff were polite and friendly, food in restaurant excellent. Not the most up market hotel, but for a night or two, it's good. It was a little difficult to get to, thank heavens for the day nav

It was clean and was in a perfect location for me . The High Speen Internet was not working, so I couldn't connect to the wifissuend to do my paperwork. The staff were lovely and friendly. Bed was comfortable and nice bug pillows.

Me and a couple friends came to the hotel for a party and we both really enjoyed the night. Very clean hotel, The bar staff were amazing and done really well with getting everyone there drinks. Amazing night well done to all the team.

Yet again this hotel was wonderful from start, Thank you Olivia @ reception, to finish. This hotel really does 'Think of it ALL' They put their heart & soul in to making your stay with them 100% in every way. Our room was perfect , huge !!!! Nicely decorated , warm along with fresh & airy , lovely toiletries in bathroom , nice tea , coffee kettle etc , hairdryer , 'Home from Home' #Perfect (our bed was massive & very comfortable too) All of the staff at this hotel are so , naturally, friendly & helpful & they work so hard at all times & always with a smile. Our evening meal was delicious , service great too & breakfast Wonderful . All very fresh , local tasty food. Bars have a large selection of wines , spirits, beers etc @ very reasonable prices AGAIN, ALL in all I LOVE THIS HOTEL & all it does & has to offer , here's to our next visit, Thank you all @ The Ipswich Hotel

We were a family party of five just returning from an "Excellent weekend break" at the Best Western Ipswich Hotel" Check in was a breeze with a huge smile from Kelsey the receptionist. All our rooms were spacious and extremely clean with lots of tea/coffee/hot chocolate & biscuits. Wi-Fi was strong all over the hotel. After settling in we all toddled off to a local pub called the Brooke Inn for a very yummy lunch. We were on a Superbreaks deal with DB&B with chocolates and wine included. On the first night we enjoyed pre dinner drinks in the bar served by the extremely attentive Shaun then had dinner served in the spacious restaurant. On the second evening we were again spoiled by the lovely Summer & Jack who were our servers. The food on both evenings was delicious with lots of choices for everyone's taste. A big thankyou to Andrew & Kate the manager who could not do enough for us. Finally, a mention to Holly in reception who was extremely sweet and also made check out a breeze. Well done "The Best Western Ipswich Hotel" we will be back.

The poor bits: Bed very uncomfantable, you roll to the middle of the bed the shower does not work very well. Toilet difficult to flush, does not flush very well. Good bits Staff very helpful. Food was outstanding Second visit this year, same problems

There was about 30 of us stayed for 2 nights for a wedding so many of us were up very late. The late bar staff were amazing. We then got up 9am for Rugby World Cup semi finals and the breakfast and bar staff were amazing again and deserve a commendation from their management. The staff really did enhance the quality of our experience at BW Ipswich.

With its good value for money friendly staff spotless rooms and excellent breakfast there is really nothing to criticise about this hotel I would certainly recommend staying here if you require accommodation in the Ipswich area

Stayed overnight with Travel Zoo Deal. 3 course meal, bottle of Prosecco; box chocolates plus Breakfast in the morning. Young man who served us our meal on Friday evening was very good. Friendly & polite. Reception staff very good & helpful. Meal was delicious & great bar. Spotlessly clean. Credit to the staff. Would have preferred shower cubicle rather than over bath. Not keen on shower curtains or having to stand on old bath mat. Overall stay was fab & would definitely recommend. We stayed in Room 102 & had best nights sleep. Well done BW

Stayed overnight for work. The room was spacious, the staff were very friendly and attentive to my needs. Had room service, the service was prompt and the food very tasty. Would stay again when I am back in Ipswich.

Very friendly plenty of parking great breakfast Romeo Dunn dj was playing so it was very busy we weren't there for that but was very quiet outside considering the time it finished so we'll organized didn't hear any noise and we were close to the venue

Attended an event and stayed for one night. Event organization was 1st class. hotel staff friendly and approachable. excellently led by Kate Room very clean and comfortable with all you need for a enjoyable stay tea,coffee,hairdryer etc. Many thanks

20 if us stayed here for the evening for a local gala dinner. Perfect position just off the A12, excellent friendly service room was spotless bar area spotless. Breakfast was delicious huge choices first class food Thank you so much to all at the hotel x

On arrival the Hotel entrance was covered in muddy footprints- our room 110 was in need of redecoration - the bathroom was dirty the sink didn't drain quickly the WC was in need of a good bleaching - the bath needed a good clean.On a positive note the bed was comfortable.All the defects were reported to reception in writing but no actIon was taken by the hotel.The Hotel displays a 4 star “AA” accreditation was I think is out of date.

The building is now a little tired but the rooms are clean and comfortable. Well-stocked tea/coffee facilities and a nice "welcome" gift of cakes from Brenda in housekeeping. The check-in was fast & easy, reception clean & welcoming. Plumbing is noisy when running a bath & flushing could be better. Toilet paper was poor quality (enough said!) Toiletries provided.Difficult to fill kettle from washbasin. Bed was comfortable, adequate hanging wardrobe space, drawers & open shelves. There was a low noise from, maybe, a boiler system but it was not obtrusive. The bar area was clean & comfortable with friendly, courteous staff. The roof over the entrance steps leaked heavily during rainstorms. (Currently there are roadworks on the London Road and many of the access gaps are closed) Overall, good value for money & friendly staff.

We booked this hotel for the Ed Sheeran concert weekend. Nice small hotel with grounds in a lovely road. Room spacious, clean and comfortable which is all you need. Limited parking. Good breakfast selection of hot and cold food. Overall good and we would stay again.

A superb hotel. Warm welcome, delightfully staff, delicious dinner, lovely room, very clean. Top recommendation. Other benefits; easy parking, good location, tea and coffee facilities, biscuits included, all rooms en-suite.

Originally dumped in a smelly shed at the back of the car park (701). Not fit for a dog. Then after being given a double when we asked for a twin we were 3rd time lucky with a ground floor room in the main building. Staff very helpful but why not offer a decent room to start with. Restaurant was acceptable with good ‘pub grub' rather than fine dining. Looking a bit tired in places but overall not too bad for the cost.

We stayed here for the 2nd time and wouldn't go anywhere else when we visit Ipswich. The staff are so friendly especially Kelsey who goes out of her way to help and make sure you have an excellent holiday

Wonderful stay , lovely rooms, food amazing, staff very friendly and most helpful. New chef Adrian very helpful Manager Kate outstanding, staff Paul and Eve couldn't do enough for us service excellent.Hotel very clean. Decided to hold daughter's wedding there next year.

We stayed this weekend to taste the menu we have chosen for our wedding. Kate and her team did a great job over the weekend. The new head chef who had been there less than week was a really nice guy and the food was fabulous. Really looking forward to having our wedding here. All 6 of us were really impressed with the quality of the food. The breakfast was lovely as well.

We stayed here this weekend as we were visiting friends, was very dubious about staying after reading some of the reviews but I have to say I think they are very harsh. I agree that there are areas which are looking tired but our room was very clean and comfortable. The staff are a credit nothing is too much trouble and a lovely touch that we were called after check in to make sure everything was okay with our room. Breakfast was good with a large choice. We will definitely stay here again.

Another dated Best Western! No double glazing, only old, dirty secondary glazing that took two people to slide it closed in order to stop noise from dual carriageway 10 mtrs away! Only 3 cars in car park and only 2 at dinner, so why put us in rooms facing road at all? Why not give us rooms at rear overlooking beer garden?? Bath dated and needed TLC, shower over bath was pathetic. Never seen toilet paper SO thin! Worst of all was the food - the dinner was so bad we were given one meal free. Breakfast was just as bad-we walked in at 08:01 only to find hot food had been under the lights for so long that everything was totally dried out. Dug down and managed to find some baked beans still edible and put them on a piece of toast!! Had more fruit and cereal! Staff could not get WiFi to connect at all on either of our (new) mobiles. Hardly any mobile signal from O2 or EE here either - that didn't help. Did not appreciate American rock blaring out over dinner, fighting to compete with the footy reviews on the big screens - all just a racket!

Stayed in separate block near carpark.room freezing Heating - was told couldn't put heating on cause maintenance man had the key at home !! Offered a quilt.not what I wanted when I wanted to sit and watch tv in a chair.didnt wanna sit in bed.rang first time told heating be sorted.No heaters to give out I Rang bk an hr later to be told sorry cant switch it on .( surely a call bk would have helped ) . It's not been on all week !!! Looks run down middle of a bypass nothing close by unless u have transport

Our room wasn't cleaned over the course of our two day stay. Breakfast was £8 - £12 and the eggs were grey... They initially messed up our room and then moved us to one with a broken TV. (Wonky on the wall). We paid over £180 for two nights for a superior double.. we got two single bed shoved together... disappointing from start to finish for what we paid. This was a budget hotel, pretending to be a premium.

Stake bread used for sandwiches. Short staffed as barman doing food in kitchen too. Receptionist argued that we had to pay when we had a package deal already paid for by friends. Felt like we were in prison as not allowed to leave. No apology sent. Staff were having a party in the garden making lots of noise so got no sleep. Other guests said the same. Would not recommend this hotel

We stayed 4 nights at this hotel which was located some way out of Ipswich, fortunately we were previously aware of this beforehand. The room was pleasant but dated & the bathroom certainly needed upgrading - the toilet did not flush properly among other things. After the first night's stay, the room was not replenished, however, this could have been because we did not put the Make Room Up sign ?? Nevertheless, as we had no coffee/milk, I asked Reception for supplies which were handed over in silence! The reception staff & Dining Room staff would benefit from a training course on Communication skills and Hospitality which were definitely not evident during our stay. Courtesy & manners were non-existent in this hotel, a prerequisite I would think in the competative Hospitality industry. I have previously stayed at 4 Best Western hotels and have always been entirely satisfied and enjoyable.

Stayed here a few times and great location whilst working around Ipswich and Colchester. The hotel is located about 2 miles from the A14. Lounge/ restaurant is fine with the usual hotel menu. The room I had was spacious and even at the front of the hotel it was very quiet. Only slight downside was the internet reception, stop start issues. Also,hotel has BT sport,not in the room but in the bar.

Awful food. I attended a Summer Ball held for a social club for special needs adults. Food was appalling. The vegetables were hard, almost unpalatable. I had a "dumpling" which was more like a rock cake and that's not an exaggeration. The hotel should hang their heads in shame. If i held ac wedding reception here i would be mortified.

Myself and husband booked for one night for the Ed Sheeran concert, we booked a superior room it was run down and not even clean it was far from superior.lots of spiders, shower dirty. I did complain on checkout and was just told sorry I will let housekeeping know not good enough when you paid over £200 for 1 night!

I didn't like the room at all. Some dated fittings and the shower was poor. You know a hotel doesnt have money when the TV is barely 28 inches. The room was also very hot (during 1st september) so I couldn't sleep well at all. Also the walls were thin, and people coming at 1am drunk were making noise.

This is a poor hotel- there is no ventilation and the rooms were incredibly hot and stuffy- so we opened the double window and I wish we hadn't- there were so many dead insects and cobwebs in between the two windows and the windows themselves looked like they haven't been cleaned since the hotel was built. The shower has no pressure and neither did the flush on the toilet- our mattress was too big for the bed base so the mattress sloped around the sides- the food is not good, the wine resembles vinegar and the 'rola cola' was flat. Avoid this hotel at all costs.