Best Western Ipswich Hotel,  Ipswich

3.5/5  - basé sur 430 notations.
Old London Road, IP8 3JD, Ipswich, Great Britain - Ver el mapa
+44 01473 209988 +44 01473 730801

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  • Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
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  • Recepción 24 horas 24
    Recepción 24 horas 24
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El Best Western® Ipswich Hotel goza de una apacible ubicación en la campiña, a tiro de piedra de las autopistas A12 y A14 con fácil acceso a las principales carretera y con la mayor comodidad a la hora de disponer de una plaza de estacionamiento. Todas nuestras habitaciones cuentan con un mobiliario de primer nivel y han sido renovadas en el mes de febrero de 2017. Las habitaciones cuentan con un inmenso televisor con pantalla de 40 pulgadas, un espacio con servicio de bebidas calientes, mullidas toallas y cómodas camas. Nuestro hotel cuenta con un restaurante con capacidad para 80 personas con vistas a nuestros cuidados jardines. Nuestro bar de estilo retro sirve comida durante todo el día y le permite disfrutar de sus canales Sky preferidos. Aquí encontrará un total de ocho salas para conferencias con un completo equipamiento para una gran variedad de eventos. Nuestro completo salón Suffolk Suite le ofrece todo lo que pueda necesitar a la hora de celebrar un banquete o una conferencia y es uno de los mayores espacios para la celebración de eventos de East Anglia. Acceso gratuito a Internet de alta velocidad para sus momentos de ocio. Nuestro equipo de profesionales está a su entera disposición para que pueda disfrutar de una experiencia realmente inolvidable.

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Habitación 1

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Basado en la opinión de 432 huéspedes
Muy bueno
Con amigos Con amigos 53
De negocios De negocios 86
En familia En familia 91
En pareja En pareja 144
En solitario En solitario 23
Calidad del sueño
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Best Western Ipswich Hotel,Ipswich
  • 5
    « Quiet and Comfortable »

    Easy to find, good location for Ipswich. The room was clean, comfortable with good working facilities. The restaurant was bright and airy, good food at reasonable prices, the staff in the restaurant are very pleasant and amiable. Overall, this was a good place to stay and I would have no hesitation in returning to this hotel.

    « A superb stay and welcome »

    We stayed here for a night this month, the room was spacious and very clean, we had an evening meal which was delicious and very tasty, I need a gluten free diet and the hotel was very good at catering to my needs, I would recommend this hotel, the only down side was windows around the place that needed cleaning and some of the umbrellas in the garden were rather tatty

    « Clean, but get your breakfast somewhere else »

    Standard motel type room , clean and modern. Restaurant stays open late and does good food if a bit expensive. Bar service very slow. But the breakfast was absolutely terrible. Buffet style (that's ok) but no one around to keep it stocked so when we turned up at 8.30 there were three old rubbery fried eggs and four rashers of bacon, and no one around to keep it topped up with freshly made food.

    « Charity Function - did not stay in the hotel »

    Didn't stay at the hotel but went to a Charity event with a meal and entertainment. Arrived to a reception with warm, cheap fizzy wine. Requested white wine for the table to be told they were running out and would have to get more from another hotel! Very poor choice of wine when it arrived. Meal mediocre. Melon starter minimal and nothing to write home about, main courses just edible, sweets - well the host comedian summed it up... I wont repeat his description of the sticky toffee pudding - but it was no better than a saver tinned pudding. Some of the tables did not receive any coffee. To sum up the banqueting management need to considerably sharpen up their act if they want to encourage people to book functions. We wont be hurrying back.

    « Filthy, noisy and no reponse from management »

    Stayed for one night, room dirty and kept awake by constant noise like an extractor fan on. Did manage some sleep but woke up covered in insect bites. Complained to reception who assured me management would contact apart from a call from a under manager that day telling me general manager would be ringing me concerning my complaint a week later I am still waiting!!

    « Filthy, would never return »

    Carpets were filthy, including broken glass, very dubious looking stains and general filth to the point it had built up round the edges of the room, asked staff to hoover, staff did eventually do this, only to the centre of the carpet with a Henry hoover which picked virtually nothing up! If this is the standards that are on show to the public, I shudder to think what couldn't be seen. Fortunately, I was only there for a day so cannot comment on rooms, food, etc. but there didn't appear to many staff about..

    « Dirty and cold »

    Was in the constable suite for a first aid course..... The floor was not hoovered, there was fluff, dirt, glitter and even a fingernail on the carpet.... First aid means we have to kneel on the floor... Water glasses were not clean Water was in an open jug, not sealed reusable glass bottles. The coffee jug didn't work, had to take lid off to pour and my colleague says it wasn't very nice either. The central heating was blowing cold air, which was really unpleasant. The whole appearance is very tired. Not very impressive for a service that is being paid for and yet all of this would have been so easy to fix....

    « Definitely not DOG FRIENDLY »

    We stayed here for 2 nights over Easter with the inclusive breakfast Winter deal - this was a bargain deal incidentally at around £95 for 2 people including breakfast. We were made to feel uncomfortable throughout our stay from where we were allowed to sit in the bar to where we had to sit outside the restaurant to eat our meals. As dinner was not included, we fortunately found a couple of very friendly nearby pubs that were dog friendly. However, with breakfast at the hotel, we had to sit outside the dining room - which is understandable and actually ok if the staff had been proactive in setting up a table for us in advance in the area they wanted us to sit in, rather than me having to scramble round asking for cutlery, butter, napkins etc to be brought into the bar area. I have since complained to Best Western as we felt very unwelcome and am assured that the hotel will take on board the issues I have raised regarding being dog-friendly, but I will not be travelling to Ipswich again although this hotel is very nice if you don't have dogs.

    « Ok, but ever so slightly disappointed by piano being out of tune »

    I was put in an adjoining room (number 513- thought it had tinges of bad luck in the number) next to a stranger -separated by 2 doors, who happened to be a ?village idiot' type, who gave out a big ?Moo!' at the adjoinment when my phone voice exceeded 20dB. My quiet keyboard practice was delayed until after he loudly slammed his door shut at 0607hours. Breakfast was good, I requested porridge and got it! On leaving the breakfast room i was delighted to see the bar I look for them everywhere, although this morning's rendition of Clair de lune on this uncared for beautiful creation made me look more like Les Dawson than Claude Debussy.

    « Dated in places »

    This is a good value best western. The communal areas are a little dated. We had an updated room which was lovely and large. Very clean nice bedding. The towels were good quality. It is very hot in the room. We had the window open all night and no heating on. Would be unbearable in the summer as no air con. The ensuite was ok. The water pressure bit rubbish and the tap was broken. The floor boards in all the rooms were very noisy. Breakfast is plentiful but they do not replenish quickly enough so kept running out of fried eggs. It appears there is not enough staff. We had a meal in the bar, fish and chips, was very nice. The wine selection was rubbish.. Not many from the wine list available. We enjoyed our stay and the staff were very friendly.

  • 3
    « Pretty average! »

    Visited Easter Sunday. Craft fair on in function room. Had lunch in the bar, decent quality and competitively priced! Baguettes £5. Service was a little amateurish, chatting about customers! Extensive car parking.

    « Doesn't look attractive, but it's actually pretty nice »

    I stay in Ipswich a lot on business, and usually use a town centre hotel close to the station. I had to stay an extra night, and decided to switch to a cheaper hotel because I was staying for my own personal use, so not on expenses. The Best Western turned out to be a little way out of the town, in quiet, lovely countryside, and was a lot nicer than the more expensive hotel I usually use. I will be staying there from now on whenever I need to be in Ipswich

    « A Good Weekend! »

    Stayed in the refurbished part of the hotel and we were very happy with it all. The rooms were clean and large and it was very quiet overnight, despite there being a party going on downstairs. Breakfast was very good, first morning we just ordered the cooked breakfast and it arrived, just as ordered and very hot! The second morning it was buffet style and again all well cooked and hot! We went on the "winter deal" and very impressed with it all for the price. Would definitely go back!

    « Disappointing »

    We stayed in a refurbished executive room. Hot scalding water came out of both taps and there was grout missing between a lot of the floor tiles in the bathroom. Could not open one of the windows. Probably painted shut. There was more paint on the glass than the frame! Two bath robe and only one drinking glass. Awful decaffeinated coffee. The attention is in the detail... not much attention taken !! At least the bed was clean. No choice of eggs at breakfast. Luke warm coffee. Ran out of bread. Hardly any pastries . No jam or marmalade offered. All in all very poor. No service from the staff eifher.....too busy talking. To top it off I misread the bill and the receptionist bit my head off. Not great

    « Overnight stop »

    Decided to make an overnight stop en route to the east coast for a break and this hotel seemed in a good location just off the A12. One night is never long enough to really make a good judgement but I have to say that despite the facilities being fairly good, bedroom, bathroom, wifi and meals, I found the place totally soul-less!. I think we were the only couple staying as I certainly didn't see any others. As with a lot of overnight hotels these days, it was full of workmen in ones and twos obviously on a job somewhere locally, and they are noisy! Doors slamming and loud raucous voices with thin walls.... and they get up early so cars leaving the car park outside our window. Staff were very pleasant but I;m afraid that I did not find this hotel welcoming at all. Sorry!

    « Good hotel, great service »

    I was very impressed with the service at this hotel. I checked in but the room was quite noisy with a air conditioning unit nearby. I asked to swap room and the receptionist Beatriz could not have been more helpful and accommodating. I was very pleased with the new room and Beatriz even brought a desert that they give to guests on arrival. I also received a goodie bag. On check out there was fresh coffee to take away which is a great idea I hadn't seen before. Well done all concerned!

    « Dinner Dance -Private Party »

    Good size room,food selection good and served hot. Serving staff disorganised,did not seem to be anyone in charge.Reasonable for the price paid. Parking easy and a lot of space.Location close to the A12

    « Fawlty towers »

    The toilet did not flush, the carpet was filthy, the WiFi did not work, the fittings were rusty, the tv had a weird screen colour, no plugs near bed head for charging phones or medical equipment. Off the main road with circuitous route into Ipswich. All in all a tired hotel overdue refurbishment or closure. Staff were not empowered to make amends for shortcomings as no manager was present I was told the manager would contact me. They have not!

    « Motown »

    8 of us piled into the hotel on Friday 16/2/18. Motown tribute. Fantastic night, Bar food good, staff friendly and helpful especially the Ed Sheeran look alike. We're already looking forward to the next one.

    « Wonderful ,friendly hotel »

    Recently stayed with extended family for our son's wedding which was held nearby .Throughout our stay the staff were very friendly and helpful .Carl and the rest of the team really went the extra mile to make us all feel welcome and nothing was too much trouble for them

  • 3
    « Ok for the price but our room was very dated. »

    Booked last minute. Our room was 505. It was ok and clean but everything was very,very dated. The shower was not the most efficient. I know that the hotel is going under refurbishment and those rooms are probably good but the unrefurbished ones are not. It certainly wasn't 4 star as advertised. The breakfast was good with the usual hot and cold items.

    « Book a different hotel »

    So disappointed. It's hard to think of any positives when there is a party of drunk men shouting and laughing like idiots in the room adjacent to mine. Wasn't expecting the Ritz, but was expecting a little more than this. Or maybe I chose the wrong time to stay here. Beds clean. Staff friendly. Overheated. Noisy. Bathroom clean. Won't stay here again. Would rather sleep in the car. Food in restaurant adequate. Walls so thin, I can hear things I'd rather not hear. Sorry Best Western Ipswich. Thumbs down from me.

    « Worst Western »

    This probably the worst hotel I have stayed in for a very long time. When you arrive the front of the hotel looks like a conservatory showroom. The receptionist was very helpful (and helpful throughout, but alas she is working in a broken system with awful facilities!) The room was in a different part of the hotel and the walk there was through a cold smelly conservatory corridor. The room was ok, nothing special but ok for the price. There were cracked flooring in the bathroom and marks on the floor but as it was an overnight it wasn't too much of an issue. I went to make a cup of tea, but the cups were dirty as were the spoons. So I called down to reception and they replaced them. My wife went to the toilet and it didn't flush. So once again I called reception who came and tried herself but admitted defeat. As it was now late we didn't want to move across the other side of hotel and we had already unpacked. So we went to bed, well we tried. The thinness of the mattress was matched by the thinness of the walls. The mattress was terrible, lumpy and uncomfortable and we could hear the TVs from next door that was drowning out our own. The shower was also as strong as a tepid hosepipe! As I write this the fire alarms are now going off as they are changing the alarm panels. When I called the reception the morning receptionist had no clue what was doing on and hung up on me. Ten minutes later they are still going off! Thankfully we didn't have breakfast as at £10 ahead it was expensive. I would suggest that you avoid the hotel like the plague, I wonder if we get a reply from the manager via Trip Advisor as he tends to ignore the bad reviews! The only saving grace was the receptionist that worked the evening shift. She really did try her best.

    « coach tour 29/1/18 - 2/2/2018 »

    first my list of complaints, oops i havent any. it is a great hotel to stay at, all the staff without exception were friendly,helpful and went out of their way to make everything happen perfectly. dietary needs were met , hotel room and facilities were excellent. if the hotel reads this, thank you for a lovely stay.

    « Frequent Stay always good »

    I frequently have to stay in hotels through work. This is a great hotel with dedicated and hardworking staff. My special dietary needs (vegan) have always been met. The head chef is creative and imaginative with my menu choice each night of my stay. The reception staff are always so willing to help and the bar and restaurant staff are very friendly and keen to please. I would highly recommend staying here, if you are in the area. Sometimes the place fills up, but often it's quiet and a discreet place to stay.

    « A night away with Dinner. »

    We booked via the Best Western website and received a great Dinner, Bed and Breakfast offer. We stayed in 304 a large room which has recently been refitted. All staff were lovely and very efficient. The meal was lovely and very good choices on the menu. The area used for the restaurant is less than ideal it is an open and unwelcoming room. Yes it is ideal for a sunny morning and Breakfast not good as a restaurant for dinner. Good prices on the bar and a wide drinks selection will stay again.

    « Night away »

    Hubby booked this hotel for a night away to chill and that's exactly what we did. Nice easy check in with all hotel facilities explained. Booked an executive room which was a recently refurbished one I believe - all amenities in the room which you would expect. Had dinner in the restaurant which was amazing. Plenty of choice with staff on hand to offer assistance when stuck between too many dishes to choose from !!! Many thanks to the young lad that served us - sorry didn't catch his name. Breakfast was also nice, hot and fresh. Lovely stay would defiantly return.

    « Keep scrolling »

    This is my second visit to this hotel, I must have tried to erase the first from memory!! Myself and 2 teenage children were put on the ground floor in a "due to be refurbished" room. I had with me my 14yo girl and 16 yo boy, clearly stated in the booking. 2 beds were available, a single and double so I guess my daughter and I are sharing??? After a couple of hours in the room, the fact that the toilet didn't flush properly was starting to tell. Picked up the phone to call reception, not working!! Go to reception, tell them about the toilet and phone and the stains on the floor!! "Oh, well you're in a room due to be refurbished, I'll get you another room and inform maintenance about the toilet, you'll still be on the ground floor though". So we pack up all our stuff and move 2 doors down, walk in to be met with a fusty smell, kids are already not happy!! So the flush works, and the phone which is good but still the stains??? (See pics) The room has heating, you can't control it so one half of the room is warm, the other half cold. At one point, my nose was numb with cold!!! I feel the need to point out at this time that there are 3 people staying in this rather small room, there are no fans or anything in the room or toilet, you are sharing whatever you do with everyone if you need to go to the toilet. You can either leave the door closed so whoever goes in next gets a full blast of poop or leave it open so everyone has to suffer until the smell has disbursed. What can I say people, everyone has to poop at some point!!! The shower, this is good. It soaks the entire room once you've worked out how to use it and of course, there's no where for the steam to go!!! No plug sockets near the beds is most frustrating but I guess it forces you to get up when the alarm goes off!!! Being on the ground floor, leaving the only window in the room open is a big no no, especially at night!! Paying the same as someone in a newer room is the real kicker here!! The smoking area is inadequate, round at the back of the hotel which can be quite scary for a woman on her own but in this case, you can't please everyone. We had dinner in the restaurant in the evening, food was fairly decent but paying £4.50 for a fizzy orange, that takes the p***!! Breakfast in the morning was pretty pants but partly due to us not getting down there until 9:45, 15 minutes before it was due to close, def not worth the money in any case both for dinner or breakfast. The most redeeming quality of this hotel is its staff. At dinner we were served by Harlen. His attitude to the several people he had to look after on his own was admirable! He was pleasant, polite and funny. At breakfast Harlen was there again and another lady we think was called Angela. Both were lovely and deserve a mention. Plus I took our jars of jams and honey home which I feel makes up some of the cost!!! All in all, I will be avoiding this place like the plaque. I can't stand another stay of my children asking if it's safe to touch the floor with bare feet!!!! The hotel needs some serious work done and the rooms not yet refurbished need to be locked down until they're done!!

    « Christmas stay »

    I stayed with a group over Christmas. We were treated very well. The staff were so friendly and helpful. Nothing was too much trouble. The food was excellent, the room was very comfortable and clean. It was a great stay and I would highly recommend it. I would certainly go back. I couldn't fault it.

    « Hard working staff »

    Stayed for two nights for New year's celebrations stayed in room 306 which was lovely. Food was Very good and the new year's eve entertainment was also very good. The staff were very friendly and hard working. I would recommend this hotel and would stay again.

  • 5
    « New Year at Copdock »

    We have been going to this Hotel now for over 8 years we don't sleep in the hotel we go on a caravan rally. the service from all the staff are just great happy faces all the time. the two things that stand out is the food the chef always serve great food. there is nothing I can fault from start to finish

    « A one night stay »

    I have stayed at this hotel many times over the last few years on business. This one night was 11 December for a business seminar and Christmas evening meal. Booked in mid-afternoon and was given room 214. When I entered the room there was a very unpleasant smell. Checking the bathroom and lifting the lid of the toilet there were two brown marks in the toilet channel and clearly this had not been cleaned. The courtesy tray of coffee and tea did not contain a spoon so I had to go to reception to obtain one. The evening then became a disaster. There were 16 delegates eating after the seminar with the food already booked. We were supposed to have non alcoholic cocktails prior to the meal which turned out to be jugs of various cordials. The starters and main course were very nice. A tomato and basil soup followed by the usual Christmas turkey and trimmings. We were supposed to have wine with the main course but there was no one available. Eventually we were handed the wine menu but at this point we had finished our main course and was anticipating the dessert. There was no wine waiter so the barman came out to take our orders. Two colleagues requested a Shiraz and a Rioja. They were given a Malbec. When questioned the barman advised that there was no Shiraz or Rioja. Why did he not tell them when they ordered. My dessert was supposed to be "Christmas pudding, ice cream with egg nog. I thought this would be a nice change from the usual Christmas pudding with brandy sauce. However what came up was not what I expected. Their menu was misprinted. The comma after "Christmas pudding, ice cream and egg nog" should not have been there. It turned out to be Christmas pudding flavoured ice cream with egg nog. Quite a difference. After total confusion there was a spare Christmas pudding with brandy sauce available so I took it! My heart went out to the poor young waitress (Millie) who had to cope with the group. She was totaly overwhelmed with the number to cope with. When you have 16 people (8 per table) all expecting to have their meal at the same time you need more than one waitress. Millie was a credit to the hotel and kept a good sense of humour throughout remembering that the customer is always right even when they aren't! This hotel is in desperate need of more staff in the restaurant. Our group were the only ones eating in the restaurant that night but that cannot be served by one waitress. Another waitress came out on a couple of occasions to assist but not for long. I thanked the chef at the end of the meal as the quality of the food was very good. Poor Millie finished at 12.10am and was there again at 7am dealing with breakfast. Please Best Western - more staff.

    « Lovely stay at great price »

    Clean rooms, good breakfast with menu choice plus buffet items and friendly lovely staff who were very helpful. Price was good value for money and even the booking staff were really helpful and accommodating Thanks

    « Party and stay »

    We got lucky and had an updated room plenty of space comfortable bed. Good size bathroom, with shower over bath. Had good breakfast the following morning, with plenty of variety to choose from. I had fried breakfast and toast all were cooked great and hot. Several choices of hot and cold drinks. Overall a great night and comfortable room. Staff very pleasant and helpful.

    « Mixed review »

    Stayed for two nights as part of a group as we were attending a family wedding. Five rooms were booked in all. Two couples including ourselves had been upgraded to superior doubles which were lovely. The other group were placed in the annex which was far inferior in every way. When they saw our rooms they asked to move which was arranged but they had to pay extra. The hotel is midway through much needed refurbishment and if you get a redecorated room you're laughing. Breakfast was lovely, staff very pleasant. Would stay again.

    « Let down not going back »

    Stayed with family for Adele night. Firstly the hotel tried to take more money off me for the room than I was quoted when I booked. I had to make a point and got my money back. Booked at same time as other members of my party and was put in a room in the old part of the hotel which was awful. Hairs in bed and shower. Rubbish left in Bin no bulb in lampshade. Coffee stains on both bedside tables and a very sticky worn out bathroom floor. As it was one night thought I would stick it out until I went to my Mum room which was in the refurbished part of hotel. The other members of our party had new rooms as well. I rang down to reception and was given a new room but missed beginning of event as I had to empty one room and then go to the other. The meal was good, bar supervisor was mouthing off about no glasses and swearing which I thought was inappropriate. The bar ran out of drinks but Adele was good. Next morning breakfast was ok but the waitress kept taking plates away very quickly. When we checked out clerk apologised for the rubbish tribute act which was ironic as that was the only good thing of the evening. It's a shame as been going for years with my family and my sister got married here.

    « Evening entertainment and nights stay »

    Went here for a sports dinner, the main room where the event took place was perfect for what was needed and with so many people there I was impressed with the quality of the food and level of staffing. Was a good atmosphere in the bar afterwards and despite it being busy, the staff were quick, efficient and very friendly. Room had recently been decorated and was well appointed with a large and very comfortable bed! Reception staff on check-in and out were very friendly and helpful. All in all, a very nice stay

    « Dated, Rushed, but a fairly nice room »

    The room was clean and the bed was comfy but dated. the breakfast was a disaster, there was an older lady running around like a headless chicken. we sat ourselves down and then waited 20 minutes for our tea and coffee. there was another girl there who didn't seem to know what planet she was on and walked around aimlessly, it was all quite uncomfortable and i felt in the way being in the restaurant.

    « Poor food and service »

    I came to this hotel for a work conference and was very disappointed by the food and the service. The only sign of green in the lunch was some pea shoots decorating the sandwiches. No salad or fruit was provided. The waiting staff were not confident which of the hot food was vegetarian. There was a lack of drinks and no snacks were provided with the tea and coffee. We ran out of water on my table and we had to ask twice before anyone brought any more. The hotel is also very dated and in severe need of refurbishment.

    « A little disappointing »

    This hotel is quite dated. The rooms need updating and the beds are very uncomfortable. Linen very thin more suited for summer. Bar staff friendly and helpful. Ok for one night but wouldn't stay any longer.

  • 4
    « Worth a look »

    The hotel boasts 4 **** so i was really looking forward to my stay. The bedroom was nice with comfy chairs and a casual table to compliment the large work desk and massive , comfy double bed. The bathroom was well laid out with a bath and shower and decent shampoo, conditioner & body wash. The downside to the room was how cold it was due to the single pane glazing, also as mentioned in other reviews there is a loud, constant drone of fans. Breakfast was buffet style and of a very good quality but suffers from being under the heat lamps too long. Dinner was also good however it was whisper quiet with no background noise at all and it made me feel like i was on the naughty step!

    « Great venue for a business meeting »

    I recently held a meeting at the Ipswich hotel and found the hotel to be very good. The meeting was held in the Lucas room. The fruit basket in the room and buffet lunch where first class with a good selection of food. The staff where professional and discreet with taking messages. We are already booking further meetings at this hotel.

    « Not a bad place to stay »

    The room and bathroom could've both done with some work, but the beds were comfortable enough and the price was cheap enough. Staff were polite and even though there was a wedding going on we weren't disturbed by noise

    « Quite good, nice staff, reasonable food, noisy fans »

    It was quite nice here. The staff were all friendly, especially on reception. My room, whilst there was no noise from the adjacent bar, did have the droning g noise of extractor fans from somewhere. Breakfast buffet was mediocre, not hot, rubber eggs etc. I asked for poached ~ which took 10minutes, but were wonderful. (please help the chef in Lowestoft...) The evening meal was OK, surprisingly, as I watched free beer going out to those who had returned unsatisfactory meals! I took mine, on a tray, to my room and ate in peace (avoiding the football) If breakfast was better, I'd stay again.


    My 5 lady friends and I were looking forward to a birthday celebration weekend away and found a really great deal for an overnight stay at this hotel. Although I had specifically requested at the time of booking, twin beds in each of the three rooms, we were told that they weren't aware of this (I had it in a written confirmation) The only rooms they had with twin beds were in the annex which had unrefurbished rooms. There was no way that, looking at the public parts of the hotel, we were going to consider unrefurbished rooms as the pace reminded us of the Crossroads Motel from the 1960's TV show!! Clean but very dated and tired, drab and run down!! Eventually, after us having to get quite stressed and angry, they agreed to put us in the main building in the modernized refurbished rooms. These rooms were actually fine, modern, very clean and quite adequate for a one night stay. It was just a shame that our arrival got our weekend off on a sour note. We went out for the afternoon and came back around 6 pm to be greeted by the overwhelming smell of boiled cabbage and/or brussel sprouts permeating all through the lounge and reception areas. We were going to stay and have some pre-dinner drinks but the smell was so unpleasant that we all retreated to our bedrooms!!!.We were told that there was a big party in the hotel that night so we would have our evening meal in a different room. It looked like a conference room with a few very basic tables, laid for dinner with no tablecloths. It could have been a works canteen! The meal was adequate although it took over two hours to serve us our three courses and although the staff were pleasant and helpful, you could see that there was no structure or guidance for them and we were left at the end of the meal served by one very young sweet girl who apologised and said she had been left to cope all on her own. The value was great although the food was so-so. I guess you get what you pay for!! Definitely would not stay there again.

    « Don't bother - you can do much better »

    6 ladies arrived having booked 3 twin rooms to be told they were doubles only. We could have unrefurbished rooms in annex which we refused. Eventually we got our (refurbished) rooms in main hotel which were spotlessly clean and comfortable. Hotel had a number of coach parties staying plus a Xmas do in main dining room so a makeshift "dining room" was set up in what can only be described as a meeting room only less interesting (or clean). A few shabby tables set in a cold uninviting room. Pervading smell of long-cooked brussel sprouts over-ran all the public areas. Our dinner started at 8.15pm, food ranged from tasteless (soup) to mediocre (vegetable tart). Please don't ask about the crumble - shockingly bad. Service was with a smile but our poor waitress was literally on her own having been deserted by colleagues. Our dinner took almost 3 hours. To top it off was a flip-pad stuck on the wall on which someone had scrawled in felt-tip "welcome to best western ipswich" and the wifi code - it gave us a good laugh. Breakfast was slightly better in that it was in main restaurant. Cooked food looked slightly congealed, cereal and toast ok. The best and worst thing was the staff. Some were completely unaware of what to do, others were better. Overall very poorly managed staff who seemed not to have a clue how to look after guests. Management should be ashamed.

    « kids trip »

    lovey room nice big bedroom lovey bathroom food was ok quite bar good tv in room i l;iked the cake in the room and bicure and lovey stuff and polite and freindliy ans orher thing and lovey day thabks for

    « Miss »

    I stayed at this hotel as a birthday treat was really impressed all round! The receptionist at check in was lovely, she was very helpful and friendly, we had a lovely refurbed room and the breakfast was great!:)

    « Lovely visit »

    Had lovely visit, the check in was quick no fuss, polite and confident receptionist. Staff were very helpful with all inquiries. Food was beyond good with great service to go with it. All staff look after there customers with genuine care and will go out there way to help in any way. The location isn't right in Ipswich but it isn't far, which makes it quite.

    « A bit tired »

    We've stayed at this hotel over a number of years for various events. This was our first stay since becoming Best Western. Our room was in a part of the hotel we'd not stayed in before. It looked very tired & the carpet was threadbare in places. The walls were so thin you could hear kettles, phones & conversations of the neighbours. The whole place is in dire need of a refurbished. On the plus side, the staff were polite & friendly and there was a good breakfast on offer in the morning.

  • 5
    « 60th anniversary celebration »

    38 of us went here for Sunday lunch to celebrate my in laws Diamond wedding anniversary. The F&B Manager was on duty to look after our party and a completely packed restaurant. The food was lovely. The carvery had a terrific selection of meats and vegetables and accompaniments. We had three vegetarians in the party and their food was terrific. Would highly recommend and will definitely return soon.

    « dont bother »

    sat in the bar at the moment having been fleeced of £12.00 for two bottles of bulmers red berry cider i thought that i might have some service for the extortionate price i have just paid. after asking the barman in the first half of the Ireland v south Africa rugby if there was any chance we could watch the Australia v wales game he said yes no problem. well at least i might get something for my money. No chance after asking 3 times i was totally ignored. absolutely the worse customer service ever. what i will say is there very good at throwing bottles in the bottle skip.. crash bang wallop.never mind the guest having to put up with this needless noise. and i feel sorry for the poor person who will rip there hands to shreds taking out the broken glass on the morning. well the match has finished and knowone bothered to turn the tv over. i asked really nicely as well ! its great when we have music on coming through the hotel music system and the tv on at the same time. clueless absolutley rubbish service and extortionate prices for drinks.

    « Great nights sleep and stay »

    Having read some recent reviews that were not totally complimentary it always has the chance to shape your views. Not sure what the other reviews were about had a grey room with a large bathroom. Treated myself to a soak in the bath nice and long enough to layback with ease. Very clean and tidy nice decor, didn't use the bar or restaurant area. Very reasonable price for the night and if travelling this way again will certainly stay over.

    « Somewhat disappointing »

    We were staying one night for a dinner and dance that was held in the Suffolk Suite. Our room, which we upgraded, for an additional £20 had a large patch of mold on the wall, and we couldn't open the window, even though we were able to unlock it. The plumbing is very noisy, so much so it was like a comedy from a 1950 film. The bath was a tad too small to be able to lay down in,even though I am of average height, but at least the water was hot. We had to walk outside to enter the Suffolk Suite, where ball was held . Fortunately it wasn't raining, but it was extremely blustery. One of the advantages of staying in a hotel where the ball is held is that you don't have to step into the open whilst wearing dance shoes, that are not made for such an activity. The dinner consisted of soup, that was of a greenish tint, that was listed as potato and leek, but if I hadn't read the description I wouldn't have guessed. The main was chicken that was dry, the roast potato's skins were hard but not crunchy. The vegetables were crisp and the gravy was good. The sweet was an apple and plum crumble tartlet that was small and very hard. In fact too hard to cut with my spoon. The custard was good but very meager in quantity. Returning to the room our bed was too soft for my liking and the duvet too thick. This made the bed too hot and we were unable to reduce the temperature in the room by opening the window. The breakfast was average although the hash browns were greasy and the large bowl of scrambled eggs was one solid lump. I asked for two poached eggs that the duly served. One was excellent and the other completely solid. I understand the hotel is in the process of refurbishment as it is sorely needed. The only bright spot was the staff, that were first rate, from the receptionist to the bar staff and all the waiters. If our room was in fact an upgrade, I hate to think what the standard level was like?

    « 2 night stay with friend »

    Just back from 2 night stay with friend. We were on line dance weekender. Our package was bed breakfast and evening meal, food very good. Menu choice at lunchtime was good if you felt you had room for this after a big breakfast. Staff very pleasant and trying to accommodate everyone. There had been a lack of communication concerning the meals which the staff were doing there very best to resolve. I understand the hotel has only recently been taken over by the Best Western chain and is in the process of a refurbishment. Some of the rooms had already been refurbished, we had one that had yet to be done, although a little dated was clean. The room score given is based on the room we stayed in. Would definitely return if we were in the area.

    « Good hotel for price »

    Stayed at this hotel for 3 nights having booked via BW to ensure we got a refurbished room. On arrival check in was swift, and out room allocated. We were given 101 on the ground floor nearest to the bar. The room has twin beds, provided the necessary comforts (tea making biscuits, iron etc). We wanted to open the secondary Windows for air, and on reporting to reception, a member of staff quickly came to our assistance, and opened both windows. Staff were friendly and understanding particularly when our remote seemed to be defective. Again quickly came back with two new remotes and resolved the issue. Couldn't fault the staff. The room had been upgraded in terms of fixtures and fittings but the bathroom was in need of upgrading/refurbing. Outside our room was a fire door which caused some disturbance with opening/closing but we were able to put up with this and didn't complain, but might annoy other guests. Breakfast was lovely with choice of cooked, cereal etc and on the Monday was cooked fresh to order as there were so few guests. Overall, this is a decent hotel and once fully refurbished should be much nicer, but for the price we paid represents good value.

    « Good Value »

    Great Service, lovely staff, very willing to help Good Food in evening restaurant, not too expensive Good English Breakfast. Great Value for money all round Large rooms Lots of parking Easy to find, just off main road Quiet (although we had to shut the window one night for an owl - but it is in the country and to be expected)

    « Amazing staff »

    There was a massive mix up (not the hotels fault) by BW over our room,but the hotel did everything to put it right. Natasha was brilliant and Kate as well went out of their way to make sure we had the best stay. The hotel is lovely and breakfast was great. We had the bar meals which were a high standard. The whole area is really nice and the hotel is extremely quiet. Despite a wedding being on, we never heard a thing. If you are planning a visit to Suffolk this is a great place to stay.

    « Weekend stay family »

    We were attending a family birthday in the area so booked into the hotel,really lovely place with good food and friendly staff.The hotel is having a refurbish but that never got in the way of the service we received all round,nothing was too much effort for the staff.Excellent value for money,definitely recommend if in the area.

    « Business Trip »

    The room was really nice and clean, and the bar food was good, but some of the prices for the drinks where a little expensive. The staff where very friendly and helpful. The hotel has some nice grounds.

  • 2
    « Disappointing »

    Excellent polite welcoming, clean but slightly outdated decor. Lovely standards room nice beds, clean and standard facilities. Unfortunately we experienced drilling/moving of furniture noises at 1.30am and 3.30am for 45 minutes at a time that woke us up and kept us awake throughout the night. It was a very intense sound and when we checked out in the morning and conveyed our disappointment, the receptionist was less than sympathetic. She explained that it might have been the night porters clearing up from a big function, the receptionist also through out the standard disregarding comment "well no one else has complained" such a dismissive comment. Instead of calling for the duty manager she said we could call the general manger on Monday. I left my number so she can call me. I would ideally like a refund for a sleepless night. I left feeling tired and very unrested I would avoid at weekends

    « Family Gathering »

    We attended a family gathering in Copdock and decided to drink and NOT drive so booked into this hotel. The reception staff were very good, very helpful with happy smiling faces. I've rated several items as average only because there is not a 'GOOD' heading and they were not quite very good - I would offer 3.5 rather than either 3 or 4. We stay on the top floor in the older section of the building, no lift and a lot of stairs. The room was spacious clean neat and tidy, we were expecting a king size bed but it was more of a queen size. The only fault was that the curtains needed some serious attention due to the odd shaped windows. We had included breakfast when booking the room and the breakfast was very good specially for a buffet, the food was excellent. Overall good value for money.

    « Very helpful! Thank you »

    I just wanted to thank the helpful and friendly staff at this hotel! I had messed up our booking, arriving a month late for our two family rooms!, however the staff could not have been more friendly and helpful. The trainee receptionist was excellent and could not have been more welcoming. The front of house manager then helped sort two rooms for us! The breakfast team and house keeping staff were equally friendly and welcoming. The GM should take credit for assembling such a lovely team! I hope he/she treats them all well! :-)

    « Fantastic! »

    Just returned home from this wonderful hotel. The staff were so friendly and could not do enough for me. Our room was lovely, clean and spacious. We had a delightful evening meal the portions sizes were just right. Breakfast was also delicious.Would definitely recommend this hotel. Hope to return very soon.

    « Good Value »

    We recently stayed at this hotel as we were on route to another destination; the location of this hotel suited us for an overnight stop off. When we arrived we were greeted warmly, which was nice as we had been on the road for some time. We were shown to our room and offered assistance with our luggage (we declined the assistance as it was just overnight stop but thoughtful of them to ask). Our room was a good size and clean with the normal TV and WiFi. We had dinner at the hotel that evening as couldn't fancy driving again - it was a good decision as the dinner was lovely and reasonably priced! There was a good choice of food on the menu which was pleasing as we were late for dinner. Breakfast was buffet style but not a disappointment as there was so much choice and there was also homemade yogurts which were very, very nice! Next time we are in the are we will be staying at this hotel, we may even have a weekend break to visit the surrounding areas.

    « Great service and very friendly staff. »

    My husband and I have just spent the last 2 nights here and found the rooms to be quiet, spacious and very well equipped. We had both evening meals and breakfasts here which we really enjoyed - highly recommend the breakfast with a great choice of both hot and cold food! The service from the friendly staff throughout our stay was excellent and we would definitely stay here again.

    « Quite dreadful »

    Where do I start, we stopped at this place with a mind to staying the night, went to the bar past the deserted reception desk and waited for 10 minutes whilst the barman made a pot of tea for a customer without even acknowledging us before we managed to finally order a drink. We sat down, had to wait another 5 minutes at the bar to get a bar menu, and ordered a cheese and pickle sandwich and a portion of chips, over half an hour later in an empty restaurant and bar our food was slapped onto the table by a surly waitress who didn't say a word, and turned around befor we could even ask her for some condiments. I had to go to the bar yet again to ask for some vinegar which the barman had to go hunting for, he brought over a bottle with a dribble of vinegar in and said the other bottle had gone missing... The food was quite frankly inedible, the chips were quite obviously reheated, soggy and totally tasteless, and the sandwich looked like it had been literally thrown onto the plate without any regard to presentation or care. We duly sent the portion of chips back to the kitchen with the request that the so called chef actually try one... the barman came back and said that the chips were triple cooked and made that day and that they had never had a complaint about their food. after I finished laughing I asked the barman if he had tried one and he said no, but he would go and try one, he came back and said, he wasn't a big chip eater... This worst western needs either a manager and staff who care about their customers and their jobs or it needs closing down as it is very very poor. Avoid at all cost.

    « Tragic establishment »

    I went here today for training through my work- the actual training was brilliant but my god this venue is an absolute shambles! The interior is just as bad as the exterior- shabby, outdated, tired and dirty. It feels like you are stuck in a time warp- crazy patterned carpets that give you a headache accompany the stale smell of cigarettes and the whole building just reeks of neglect. The staff on reception today (23/08/2017) were really unhelpful and although on more than one occasion they saw me waiting at the desk, completely ignored me. They were also really rude and unhelpful to the training facilitator- I actually felt really sorry for her. The people at front desk (once they bothered to serve me) told me to wait in reception for training, when in fact my facilitator had told them to send any delegates over to the room. Consequently I was late for my training. I would just really warn anyone thinking of booking a meeting, room for the night or event to avoid this 'establishment' at all costs. I think the word tragic best sums up this place.

    « Ipswich hotel »

    I mistakenly put the wrong date into my online booking but the reception staff sorted this out quickly. Excellent value with great service. The hotel is out from the town and in a quiet area, perfect for a business trip as it is fairly central to all the main towns in the area.

    « Could be so much better ! »

    Room was ok but wasn't prepared properly, we had to ask for another glass, coffee and milk and there was no hand soap. We had dinner in the restaurant on the first night, our waitress was Roxy who was lovely, we didn't bother with a starter but the main course took 50 mins to arrive, my husband had Gammon and chips and if you wanted peas, egg or pineapple with it it was £1.50 extra per item !! I had Ham and Leek pie which was tasty. The breakfast on the first morning was a shamble, we were asked if we wanted tea or coffee and what toast brown or white we chose brown, after a long wait we had to ask where our coffee was it was delivered to the table with white toast as they didn't have any brown bread left! It's a buffet breakfast but you have to order eggs to be cooked fresh, which we did, they were given to the wrong table so we had to ask again, by the time they came we just managed to select the other hot stuff from the buffet as they started to clear it at 9.30 exactly, good job we didn't want seconds ! We were aware breakfast was served until 9.30 and when we arrived at 8.45 thought we would have plenty of time. The breakfast on the second morning was a complete contrast, it was a different member of staff, she was very attentive and everything was fine. We were here on a Travelzoo deal so good value for money but I wouldn't pay full price.

  • 2
    « Cleanliness standards do not exist here »

    Initially I found the bin in my room to not have been emptied. Not too much of an issues as I know mistakes can be made. But then I realised there was used shampoo open in the shower, toenails and rubbish in the floor and the whole room covered in thick dust, particularly around the bed and tv. it became apparent that my room hadn't been cleaned properly. I complained and was moved to a refurbished room, which to be honest wasn't much better. Poo stains in the toilet, mould around the bath and sink taps and a yellow stained shower curtain which did not give the impression that the room had been refurbished. In the morning I complained to the manager. She told me there was an oingong issue with the cleaning staff which had resulted in many being sacked and a lot of staff were new and she blamed a lack of training. I blame this in incompetence as to me a fundamental part of cleaning a room is emptying a bin and hoovering. The manager didn't even apologise, just made excuses for her staff which lead me to believe that there is no disregard for customers or their attempt to complain. On the plus side, breakfast was ok

    « Good Place to Stay »

    Clean and comfy ; plenty of car parking ; friendly staff ; free wifi ; reasonably priced. Breafast was fine - nothing special but perfectly edible. Wifi was a bit slow. I'm happy to recommend the hotel and will certainly be staying again!

    « Weekend break. »

    Having booked a weekend package through Great Little Breaks,I would certainly return. Our room was very clean and comfortable.The restaurant was well spaced and the food was enjoyable.The staff are incredibly helpful, even with a wedding party one afternoon and evening.The duty manager,George,seemed to be always on hand keeping things running smoothly.Not air conditioned but fans are available.Great garden area for seating with under cover area for smokers. This is a great base to travel around local attractions.

    « Not an executive standard »

    I booked an executive room as away from home for a couple of days. Despite the staff being really friendly. The Exec room I had booked was really disappointing. The room was tucked up in the highest part of the building. Up several flights of stairs, through very tired and dated corridors. As much as the room was very large, the décor was certainly not of a high standard, some of the curtains were hanging off the plastic curtain tracks and it was generally not what I was expecting. The fire exit door in the room let in a lot of road noise. Looking at photos on the website, I think I would have had a better quality although possibly smaller, if I had booked a standard double.

    « I will never book a best western again! »

    This was my first and only visit to a best western!! For £80 and 1 single night stay I was gob smacked that breakfast was not included! What exactly are you paying £80 for as my room was pretty standard! When I said I couldn't believe this to the cold, unfriendly receptionist she shrugged and said well if I had booked with them direct it would have only been £75! What sort of a response is that? I then went to the bar to order food and sat at a table far to small for the chairs with a menu with about 5 things on! Luckily I thought one of the specials was fish with dauphinois potatoes and green beans, I will say the food was lovely but it was portioned for a 5 year old, needless to say as I was still hungry after waiting for a waitress for 10 minutes I asked for a pudding menu which she was shocked at and after waiting again as they were obviously understaffed I gave up! All I have to say is grumpy staff, extremely bad value for money and go and eat else where if your staying!!!!! And I stay away in hotels 3-4 nights a month for the last 15 years, worst value hotel I have been to!

    « Charity Ball »

    A really mixed night. We went for a charity ball. The function room looks like a Soviet nuclear bunker from the outside but to be fair scrubs up OK inside. The night was generally good. Well hosted and really enjoyable. However the service at the bar was terrible - watching another member of the bar staff pull yet another pint with three inches of frothy head, and then spend the next two mind slowly topping it, is worse than Chinese water torture. The food itself was also indescribably bad. The soup tasted like a cup a soup, and if it had ever been within three miles of a basil leaf I would be surprised. The main was perhaps the worst dish I have ever eaten. I accept it's difficult catering for a few hundred people at once but deep frying 'roast' potatoes and then warming them back up does not a Michelin starred meal make. Every time anyone in our party tried to cut one the whole table wobbled. Add in the most tasteless boiled veg ever (which can out long before the bowl had gone round) and a slab of admittedly reasonable pork with absolutely no sauce and it was awfulness personified. To top it off my brownie was very hard and dry and the white chocolate sauce almost nine existent. I've given this review a second star simply because, despite everything, it was actually quite a fun night with casino and disco providing plenty of entertainment.

    « Fantastic hotel »

    Having called the Ipswich Hotel [Best Western] my home, on and off, for almost 6 weeks so far this year (2017), I can honestly say that I have thoroughly enjoyed each and every one of my visits. When you stay for such duration, you really get a sense of what the hotel is trying to achieve and how much the core staff do genuinely look after their customers. I've lost count of the number of staff who have gone out of their way to be helpful, or have cheered up my day for no reason other than to be themselves, and I will only refrain from mentioning names, as this is an open forum, and I do not want to embarrass anyone. But, I will privately raise my glass to you all :-) You guys are championing hospitality. Back to the hotel itself?. Yes, the location is not Ipswich Central (although only a £9.50 taxi fare) , and yes, there is not so much in the locality to walk to, apart from a busy cricket pitch (4 minutes), a pub (15 minutes), and Tesco (30 minutes+), but it is still a great place to use as a base by car for accessing South Suffolk. With a bar and restaurant on-site, there is no real reason to wear any shoe leather down. It is generally a quiet hotel, if you are on the grounds side, away from the London road. It is reasonably priced, easy to find, has a massive car park, great staff, a good breakfast, a glorious English Summer garden, some haunted rooms (!), an improving dinner menu (new chef) and some crazy weekend nights such as Swing bands, 80s nights, Comedy acts, etc, hosted, in the main, at their Suffolk Suite (slightly separated from the main hotel, at the rear of the premises). OK, it does cater for coach tours, wedding weekends, Proms, Charity Balls and weird business breakfast meetings that might disturb you briefly, but what do you expect? It is a hotel :-) The hotel is currently in a transition phase, whereby it is in the process of upgrading its rooms to meet the standards of the Best Western brand, for which it, and its sister hotels are now part of. The pool and spa area are being refitted, and should be back in use soon in order to meet the Best Western Plus standard. If you are a runner/jogger/cyclist there are some excellent flat circuits from this location. Being a clean freak, rooms are normally an issue for me anywhere, but I have been pleasantly surprised by the high standards here. Yes, the rooms are not new (it's not a new hotel), and there is no aircon (in any of my rooms), but most of the other requirements are met?..kettle, coffee, biscuits, tv, iron, usb charging sockets etc. A safe would be nice, although there are safety deposit boxes at reception. If you like a specific room and are returning, just ask reception if it is available. If heat is an issue (on one of the two days per year it is warm in the U.K), just ask for a fan, or open a window. And generally, if you find fault, please highlight it so that the staff can get a chance to rectify it straight away. The restaurant menu is fairly consistent, with at least 4 or 5 specials added on any given day. Slightly higher priced than I would expect for this hotel, but having eaten the whole menu several times, I can say that the chicken burger is tasty and will fill you up, as will the beef lasagne which is deceiving, and if pork and asparagus is on the specials menu, just go for it. Residents are able to place drinks or sandwiches on their rooms 24/7 with a carded pre-authorisation, which can be of benefit if you return to the hotel after the restaurant closes, as last orders is at 21:15. Breakfasts vary from full on table service, if less than 10 customers (my estimate) to pick up everything yourself from a full spread (when hotel is full). Eggs or omelette are by request, as is cheese-on toast, but expect to weep at the strength of the cheese! :-) Would I stay here again. No question. Would I recommend to family, friends, colleagues? Absolutely. As a person who frequently stays in hotels throughout the UK, rest of Europe, Asia and America, I do like to think that I understand the expectations people put on hotel services, and this hotel is right up there. This place has been like a second home to me and if I'm unfortunate not to ever return, I wish all the staff well for the future.

    « Enjoyable stay »

    We stayed for 3 nights on a groupon deal and had an enjoyable stay. The hotel is in a quiet village on the outskirts of Ipswich. The hotel staff were welcoming and friendly upon arrival, our room was large and nice and clean. However, considering it was an assisted room (they don't have a disabled room) it did not have a walk in shower. The beds were really old with uncomfortable mattress and the single pillow was flat as a pancake, so not the best nights sleep. We had dinner on the first night which was tasty but a very limited vegetarian menu, so couldn't eat here all 3nights. Good choice for breakfast cereal, fruit, yogurts, juice etc plus a self service cooked breakfast. Wifi is available in all areas of hotel and also free. If the beds/pillows are upgraded we would definetly stay here again.

    « A hot stay »

    The staff were very friendly and the food was nice. We did have a problem with the room however. It was exceedingly hot and you could not have the window open because it was on a busy main road. Also the bed was not very comfortable and the shower was poor. There was a lovely garden where you could sit out and have a glass of wine.

    « not so good »

    very average hotel. service at reception desk not efficient at solving problems ( toilet that didn't work).The wethear was hot and no AC in our room which made it hard to sleep at night .Breakfast was good .

  • 2
    « 3rd time unlucky »

    This was our third visit( see previous reviews) On the basis of previous stays we brought family with us. There was a problem over the booking and our family members ended up packed into a standard room (there were four of them) despite having booked the family room ( or so my wife thought) Our room was ok but our family group suffered a major ,major housekeeping fail so gross I wont detail it here. To be fair, the duty manager was as upset by what happened as our family were and offered free accommodation for all of us for the booking, paying only for the evening meal. However at breakfast we discovered we were not the only guests that night that had an issue over the state of the room. This is such a pity. It was beginning to recover, but has been sold on and into a chain. I cannot fault the way the management responded to the issue but there is no way it should have happened.

    « great »

    lovely room with tea and coffee, and small cakes left from housekeeping, best pint of scottish stout from the pump i have ever tasted, brill dinner, superb all you can eat breakfast, staff exceptional. nothing more to add

    « Not too bad actually »

    Had I read the reviews I probably wouldn't have considered this hotel. However I booked a deal through Travelzoo which was a bargain! Many parts of the hotel are tired and under renovation. Our deal included a recently updated room so all the furniture, carpets and beds were nice and new. A view over the garden and not the road. This would have been a really quiet room had it not been for the Pre wedding guests who didn't sleep that night. Thank you not for your consideration of other hotel guests! The evening meal included in the package was wonderful. My steak was perfection on a plate. Thanks to all the staff who served us well.

    « Awful value for money »

    I paid £110 for the room. Personally it wasn't worth £50. The room was dreadful, stayed on the first floor 407. The room was that old, there was over 15 cigarette burns in the carpet from where it used to be a smoking room years ago. Very very dated. Shower didn't work. Wasn't overly clean. I was disgraced to pay this money for what I received. The evening meal and the bar though was very good and feels like two completely places. Food very good and the staff very helpful. The receptionist in the hotel was very good too. Just very over priced, not very nice room. No water, I had to buy a bottle.

    « Overall better than expected after reading other reviews! »

    OK so some of the reviews are a bit off putting! But fortunately they didn't put us off! Agree the hotel needs to improve it's customer service a little, agree the bedrooms are very warm in sunny weather, agree the hotel is a bit dated, but the owners have been improving the hotel, the bedrooms in particular. The superior rooms were good, spacious, the bathroom was tired, but the room was very clean and comfortable. We were there when they didn't have eggs on the Sunday morning but when you see real disasters on the news the eggs shortage seems extremely trivial! We stayed as part of a Travelzoo deal and enjoyed our stay, the staff were friendly, talkative, observant and hard working. The hotel has a slightly old fashioned appeal to it rather than some modern non descript utility ones. The food was well cooked, good quality and brilliant value for money. You could pay far more for the same thing in other hotels. The hotel rooms do not have air con so suggest you ask for a first floor room where the window can be left open in hot weather. (Take valuables with you though!) Would stay there again if another deal comes along.....

    « Room for improvement »

    I had just one night here and things were more or less as expected from a best western...however a few things need addressing. Food orders...pie of the day.. depending on which member of staff you speak to, you get told a different variety of pie.. curry of the day..I was told it was a madras but then a korma!. Fish and chips had run out!.. worst of all were staff wandering round with plates of food, approaching every table asking, " did you order chicken?" On top of this was the woman running the bar haranguing everyone to either join the company loyalty scheme or mention her name in a trip advisor review so she would earn a commission ( you will note that I'm deliberately NOT mentioning her name!) Breakfast wasn't bad. Nice staff and friendly, but the hash browns were quite / very greasy On the plus side there was free wifi, ample parking, reasonably priced food and comfy room Would I return? For business yes

    « Bit of a letdown!! »

    On arrival the hotel is a little dated but it was clean so couldn't complain. Check in was quick and easy, the reception manager checked us in. She was friendly and asked us if we had any plans and gave some recommendations. On finding the room (104) it was a nice surprise on how spacious it was. Modern fresh decor and a view of the garden. It was however insanely hot and the bathroom could do with a little TLC. Being on the ground floor having the window wide open wasn't really an option, but with no air con we did have to leave it open a little to get some airflow in. Would have been better for maids to leave it open prior to anyone checking in. Drinks were fairly priced but sadly we struggled to get served due to only one person working the bar and restaurant. Fully appreciate it was a Sunday, but I would expect more attentiveness. Evening meal was ok and did the job. Due to the temperature of the room sleeping wasn't the easiest of tasks, the room doors also slam very loudly!! Breakfast was a massive let down sadly as we were looking forward to this. We arrived half hour before the end to a bit of a messy and very hot dining room. We were told there were no eggs......yes, eggs..... a staple breakfast ingredient. So ended up with a "full English" of 1 sausage, 1 bit of bacon a hash brown and a shot glass of baked beans. The fruit and mini pastries weren't very appealing, and sadly the bread left out for toast had gone crusty round the edge. Probably due to the temperature (thought we were going to do the same!) Overall a mixed bag, but for the price we paid it was ok. Generally staff were friendly, but it would have been nice to have been asked how our stay was on checking out. Wouldn't go back again and it wouldn't be a hotel that I would recommend, which is a shame.

    « A Pleasant Stay »

    Stayed recently whilst in Ipswich on business. Staff were friendly enough and the room was clean. Not the best bathroom facilities, fixtures look tired and could do with being replaced. Overall though, a pleasant stay.

    « Tricky shower. »

    We booked a twin room but the room had a double and a single bed, which were both comfortable, however the carpet was stained and the over-bath shower was tricky to regulate as it was controlled by the bath taps.The towels were lovely though....thick and fluffy and a good size. The included breakfast was good although there did not appear to be fried, poached or boiled eggs, only rather dry scrambled ones. Carlos who was in charge of the dining room was friendly and helpful and very efficient, working hard to look after all the guests. It was nice to look out on the gardens from the dining room and it would have been lovely to sit at one of the tables out there if the sun had been just a little warmer! All in all it was a good stay and all the staff were pleasant and anxious to help.

    « Quiet hotel »

    Staff in this hotel are very attentative, doing whatever they can to make your stay as comfortable as possible. The hotel is currently undergoing renovation work and I think we were in the last of the rooms waiting for improvements. The bathroom was not well lit and the room was like a sauna. My advice to anyone visiting here in the near future is to ask NOT to be in room 515. Staff did provide us with a fan but the heat was unbearable and made it difficult to sleep.

  • 3
    « Bit underwhelmed »

    We arrived at 17.45pm, friendly receptionist, she offered an upgrade for £10, we said no thanks as we were not going to be in the room long before meeting family in Ipswich for a meal but after we refused she then said 'oh you are already in an upgraded room anyway' we were concerned then that had we paid the extra we would of still been in that room anyway, in future if that offer is made we will ask to see the choice of rooms. The room was lovely and spacious, comfortable bed etc, but we couldn't shut one window and the bathroom window had no lock and could be opened from inside or out. We would like to know though what the upgrade consisted of as it certainly wasn't because of the views out of the two windows! It was a roof situated a couple of feet from the window one side and a yard with some old store rooms the other side, yet when we went down for breakfast there were loads of windows overlooking the walled garden with a lovely view, the awful view wouldn't of been so bad except that when we made the booking the room description was tea,coffee making, trouser press, TV, marbled floor, double bed, etc and views so as it had been specially mentioned of course we were expecting some nice views although I suppose it did just say views not beautiful views (see pics).Now getting onto breakfast, we arrived at 9.30, breakfast ends at 10am, the majority of tables were covered in dirty crockery, we found one that had been used but just needed a wipe. After ten minutes we were offered tea or coffee and ten minutes later it arrived but we only had one teacup to drink from, we waited another five minutes for a cup then they took our order, while all this was going on one couple who had been sitting there 15 minutes and not even been acknowledged got up and said they were off to find a wetherspoons for breakfast! We were told to help ourselves to croissants, cereal, pastries, but there were no pastries or croissants so we requested some. Breakfast arrived it was nice and then they brought us over fresh croissants which were also nice, but the tables all around us remained covered in dirty plates etc, we couldn't blame the two girls working as they were the only two and were rushed off their feet, so understaffed! When we went to check out the girl on reception was not so friendly as the girl last night and said as we had pre-authorised our debit card last night that was lucky as their lines were down to pay by card and so they would take it when the lines were back on and let us know how much it was, I told her it would be £65 as per the booking as we hadn't had any extras, she was a bit gruff back when I said that, I wasn't so happy walking out with no receipt to be honest. Overall it wasn't a great experience and we have stayed up the road at The Holiday Inn in Ipswich before which was far better so in future when visiting family will go there

    « good and not so good »

    First impressions on arriving is that Hotel isn't very attractive ,on entering bar area looked quite nice..My husband and I had one of the newly refurbished rooms and on first entering was very pleased. There are two things I cannot deal with in a hotel or anywhere , and that is unclean linen and other peoples hair in the plug holes.......first one, the bed linen was really clean but then the bathroom........ewwwww!!! hairs on side of bath and clogged in plug hole, went to reception and they sent cleaners back to remedy..... Dinner was just about average, I ordered lasagne which was very watery with sloppy pasta and husbands sausages ,as he described them, were the consistancy of haggis, reminded me of food you'd get at a cheap pontins.The dining room was not an inviting area for reasons I can't describe,it was as though it was a spare unfinished room and they decided to put the tables and chairs in.....staff were really friendly in bar and restaurant. although gave up waiting for one of staff to get invoice for us to sign,then found her talking to someone else in the bar area..oh well, just a picky gripe... Breakfast faired a lot better apart from the shambles to try and serve oneself with tea or coffee,which in my experience of staying at hotels is usually served at the table, .... disappointed


    this was a hotel that my sister got married in at Easter Saturday and from start 2 finish it was amazing all the staff, function rooms, venue, bar,& outside area's was all clean friendly and helpful the only down side was the position of the disabled toilet it was between wedding suite and wedding reception area and although i asked for directions i still couldn't find it and there was no room to change in to my dress for the evening due

    « Fantastic Value for Money »

    I stayed at this hotel as it's very close to my daughter's boarding school. Initial impressions of the jaded window boxes weren't great, but this was the only negative about this whole hotel. For the amount I paid for this hotel, overall it was a fantastic experience. Bar food was great in the evening, hotel was very clean and comfortable and the staff were very friendly. I'll definitely use this hotel again when visiting my daughter. Many thanks.

    « Great value surprisingly good hotel and 3 helpful tips »

    This is a surprisingly good hotel. My room (108) seemed newly built with a great bed and lovely view over the walled lawns. It was also extremely quiet which I really need for a good nights sleep. There was a proper ironing board and iron in the room, which is a bonus in this day and age. The breakfasts was ok. The pastries were lovely and the fruit fine. However you have to ask for fried/ poached eggs - and a neighbouring table had to wait for 10 mins for their eggs though they did say how good they were. This is a decent small hotel, and really good value for money. It is In a perfect location for Ipswich, just on the edge of the town and just off the A12 David's helpful tips 1) If you book in the rooms 101 to110 you will be in the new block which is lovely 2) The rooms 102/4/6/8/10 all face the lovely rear lawns and are very quiet 3) Make sure you ask reception the long wifi code - I didn't because I didn't thing one was needed and then spent 30 minutes trying to get online 4) this is probably the best located hotel on the edge of Ipswich literally a minute off the A12 5) The Ipswich hotel is only 10 minutes away from Flatford Mill and Constable country which is gorgeous and shouldn't be missed

    « TLC needed »

    We stayed here for 2 nights but didn't book this ourselves, it was booked for us. On arrival the receptionist was very friendly and helpful. The room was quite big with a double and single bed in it, the window was very dirty on the outside. The bathroom floor was very worn , the shower was over the bath and took a bit of figuring out how to switch between bath tap and showerhead. There doesn't appear to be any sound-proofing, we were woken up the first morning before 6am by the next room's occupant using his/her TV, you could hear people using the loo and running the bath/shower. On our first night there were a lot of people for a business convention, and the restaurant appeared to be reserved for them, so we decided to look elsewhere for our evening meal and found a lovely pub within walking distance (The Brook Inn, review already done). Next morning we went for breakfast, and were told that the restauran was reserved for the business people, our breakfast would be served in the bar area. It felt a bit like being 2nd class citizens, I'm glad we hadn't paid for the hotel ourselves as I'd be rather annoyed having paid, yet not be able to have breakfast where it is normally served, as that is a much nicer room than where we had to go. That evening we decided to go back to the Brook Inn, having had a good meal there the night before. Next morning, we had breakfast in the restaurant, which was really nice. Overall, this hotel could do with a bit of TLC, as the carpet in places was vey worn, and it just looked like it had seen better days. From choice I wouldn't go back again.

    « room for improvement »

    Nice location and not too far to Ipswich. Our room was clean but we were put into a room with beautiful views of large black pipes and grotty back yards. It was stifling hot. The beds were really small doubles and did not sleep very well with my legs hanging out. The floor was very creaky and we tried to work out a way to plan a route to the bathroom during the night so as not to make a noise. The Staff were fabulous and the Hotel should be proud of them. Now the food was very up and down. We opted for the Carvery which was a big mistake! One piece of dried up pork, hard roast pots, unedible yorkshires. come on chef carveries should be a joy of choosing which meat to have a fresh vegetables to choose from. Oh and the asparagus soup should should be sieved and not have the strings of asparagus left in, my husband look like a walrus with stringy bits of asparagus hanging from his chops. Breakfast apart from the yum yum sausages was not much better Please tend to your plants outside dead is not a good look.

    « Business Overnight »

    Not stayed here before. Not a bad location, but too far out to walk into the city. The suites are nice and slightly away from the main building. Could be a problem when the weather is bad. Limited dinner menu, and breakfast is a basic. Generally though it is a good hotel. It was a bit deserted in the evening after dinner.

    « Should be better »

    Service is everything you would expect from a Best Western and this is a 5 star rating however rooms are very dated and stains on the carpets in rooms make it look untidy and unclean. My room had only one pillow so asked receptionist for another which arrived about an hour later. The food was excellent and I would highly recommend have the carvery.

    « Our wedding »

    Dear Kate, Carlos, Matthew and the whole team. We just wanted to say what a brilliant time we experienced holding our wedding at your hotel on Easter Saturday. We decided to have our wedding at the hotel after going to a few soul nights, staying over and falling in love with the Suffolk Suite. Kate was great from start to finish, answering any questions we had and advising us on various aspects of the wedding preparations, we even got to choose which bridal suite we preferred. The tasting of the food options prior to us making any definite decisions, certainly helped with the choices of food we made. Kate was very attentive throughout, helping to lay my dress out before I walked into the ceremony room and before the cake cutting and also checking everything was ok with us at various intervals during the whole day. The whole team worked tirelessly throughout the day to ensure everything went without a hitch and are a credit to the hotel. The food was absolutely amazing, with lots of positive comments about it from our guests. It was also lovely to come down in the morning, to find there were tables laid out and set aside especially for the bridal party. The only criticism we would have if any, is that when my son in law arrived at about 1.30 with my two young grandsons, the family room they'd booked wasn't ready and there was no offer of an alternative room for him to get them changed in. He therefore had to get himself and the 2 year old changed into their suits in the gents toilet and find someone else to take the 6 month old into the ladies because there was no baby changing facility in the gents (see previous review). We had supplied a list of the guests that would be traveling from afar (which included this room) and asked if these rooms could be made available by this time if at all possible and in fairness some were but the family room wasn't. All in all though, we had a fantastic time and everything went very well indeed, which is down to the great teamwork and effort of everyone that works there. We'll be back very soon for Sunday lunch and to say hi to everyone. Thank you again for making our day so special and one that we will remember for many years to come. Love and best wishes to you all Julie & Andy (Mr & Mrs Clarke) xx

  • 2
    « Overnight stay »

    Me and friends stayed overnight for a soul night special. The night was really good the band and disco and plenty of dancing. Unfortunately, the rooms we stayed in need updating. Mattress were so worn you good feel the springs in the mattress. The shower was hit and miss. The general decor about the place was also in need of redecorating. The breakfast was a bit of a shambles had to ask for replacement of empty dishes. They brought the beans out and just plonked the saucepan on the side.

    « Awful »

    The room we had was too old,dirty,really cold!you don't want to take shower because bad smell! lack of customer care,poor service,the manager looked very impassive!This is a not right place for you to stay at all!

    « Family 70th 16th April! »

    Fantastic restaurant and staff at the hotel restaurant!! Head chef Darren was very professional and polite towards our party! Definitely recommend! Food was high quality and the private room was suitable for the party size! They even made us a birthday cake which we forgot!!

    « Sunday lunch »

    Easter Sunday lunch was very impressive, 3 course carvery with a good mix of starter/dessert choice. Meat options of beef, lamb, pork or turkey, veggies roast and boiled spuds (with a mustard and honey glaze),chipolatas etc. The staff were tops, smiles and enthusiasm ( Wild man please take note), nothing was too much trouble for them, downside, if any was a tiny slice of lemon with the salmon and prawn starter and the diet coke mixer was a bit flat, but for twenty quid for 3 courses, it is a hard act to follow in the Ipswich area.

    « Wedding was fantastic but general hotel service was poor.. »

    I attended my mums wedding here last night and the wedding was fantastic, however, wen my husband arrived to check in and get himself, our 2and a half yr old and our 6mnth old ready he was told his room was not ready yet. The only explanation he got was that it wasn't her fault, dont blame her, there's nothing written down. That maybe the case but wen we booked we were told the family rooms would be ready 1st and should be fine to check in around 1. (He was there at 1.30) No other room was offered for them just to get ready so they had to resort to using the toilets.... then he finds out there's no baby changing table in the men's or a seperate disabled toilet with one so has to find someone else to take our baby to get changed in the ladies! This infuriates me that places dont have baby changing that is accessible by BOTH parents.. What happens if a single father has their children with him? Where does he go? (I was made of honour so was arriving in a limo and unavailable to help) which brings me onto my next moan... the bridal party had to be chucked out of the car and risked being seen by everyone because apparently the driver had another wedding to go to, so my mum was dropped at the suffolk suite and had to walk through once everyone had taken their seats in ceremony room and the limo swiftly left.... I later find out from my husband when telling him the story that he overheard the manager telling the driver of limo that he had to leave and get the limo off the premises immediately because we turned up 5 mins early and we were blocking the car park! How ridiculous! I was very disappointed with the service from the people involved, (even the barman didn't look like he new wat he was doin and got drinks wrong) however I must say that Kate (wedding organizer I think) and Carlos done a fantastic job, they were so friendly and went above and beyond to make the day run smoothly.

    « Good value »

    A recent three night stay here cost £220 for two people, which I thought was good value. The hotel was spacious and comfortable, the service friendly and the location great - easily accessible with loads of parking. Would stay again.

    « Good evening meal, but hotel room needs some work »

    Was recently at a function at the hotel, staff were all very polite and helpful. I had been informed the hotel had undergone refurbishment, however it appears not the block of rooms I was staying in, as very dated decor and bathroom. The double glazed window had also blown and was clouded with moisture . I also wasn't aware TVs were manufactured so small. But I would imagine the refurbishment will soon make its way to this section. Breakfast was a buffet style with a good selection, but would suggest the chef replaces the hot items when required, as it looked like the food had been sat on the hot plate couple of hours. Despite these few criticisms I would be happy to stay here again as the hotel is clean and well staffed.

    « Recommend »

    Comfortable hotel for business trip, very clean, excellent value, good parking, but best of all is food, daily evening carvery was delicious and breakfasts good too. Room was spacious. It's some way out of centre of town centre but easy to find and get in/out.

    « B.W back on form »

    I have, recently, written a less than flattering review of a Best Western hotel...I did finish it by saying I usually enjoy staying at their hotels though and this proves that point. Elegant, friendly, good service , reasonable food, clean room and ensuite, at a reasonable price. I have said it before .. (But that won't stop me now ) It ain't rocket rocket science .. The above is all we travellers want!

    « Pleasant, comfortable »

    This hotel is good value for money. (Compared with Premier Inn prices I would say excellent value). You definitely need to have transport as it's a little way out. Good position to reach Ipswich where you have access to pretty much anything you want to do. Food is a little expensive in my opinion. ( But then I tend to go for the cheaper option away from the hotel). As far as the bed and room is concerned, it's clean and comfortable. Has tea and coffee making facilities which you can replenish if you choose to. I liked it. It served my sole purpose to have somewhere to stay whilst visiting family.

  • 1
    « Chaotic booking and ill-informed staff »

    We selected the hotel for a 5 room booking for a family funeral, having checked specifically that our special need for a 3 bedded disabled-access room could be accommodated. So we reserved the rooms we needed 3 weeks in advance, including the unique room 401. However, when we arrived, we found that 401 was not available - despite the receptionist acknowledging the note on the computer saying "Do NOT switch this booking for any other room", this had indeed happened. We were therefore given a standard double. And - "no, sir, we do not allow three people to occupy any of our rooms". The curious part is that no-one on duty when we tried to check-in appeared to know that the hotel had ANY three-bed rooms, or ANY disabled access rooms. We were assured that the standard double was exactly the same as the three-bedded disabled room. They are as badly informed about their own facilities as their computer seems to be. So, the night before I buried my father, I slept on a family member's lounge floor, and our disabled guest was unable to access the bath. I declined the proferred bottle of wine. Not even close - and all of a sudden it seems I'll be driving tonight... And I'm still waiting for my fried egg.

    « Seen better days »

    Several guests attending a funeral were pre-booked. A muddle by hotel staff resulted in the son of the deceased having to sleep on the floor and a disabled teenager and her mother being given the wrong room. Our room was OK but he bathroom décor had definitely seen better days, although you would not have noticed through the steam as the extractor fan wasn't working! The evening meal was not bad although the carvery only offered one roast meat. The cheese and biscuits were not up to much not helped by one of the butter pats being rancid. The breakfast was a bit of a lottery. The dishes of cooked items ran out rapidly and took an age to be replenished, except for the scrambled eggs which most diners avoided as it was difficult to pry the dried-up offering from the dish. Requests for hot water to dilute the over-strong tea had to be repeated and a promised fried egg never arrived. We should have gone back to the Premier Inn where we had an excellent breakfast on the way down. On trying to book out we were not allowed to leave until the bill for the previous evening's meal had been paid (this was being covered by the son of the deceased, also staying at the hotel so there was very little chance of him doing a bunk without paying!). Altogether not the sort of relaxed stay that we would have all wanted during a time of loss and sadness.

    « Friendly staff and a faultless stay »

    Reception staff were friendly and helpful. Couldn't find fault with anything. Nice to have quality lined curtains. I know they may add little to the experience, but it showed that quality mattered. The bacon and sausages in the breakfast were superb. I would definitely stay again if I was in the area.


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