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Best Western Premier The Central Hotel & Conference Center, Harrisburg

800 E Park Drive, 17111-2807, Harrisburg, United States - Ver en un mapa
Best Western Premier The Central Hotel & Conference Center - Vista del vestíbulo El Best Western Premier The Central Hotel & Conference Center se encuentra en el centro de Harrisburg. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Descubra por qué Harrisburg y Hershey, Pensilvania, son dos destinos turísticos de primer orden durante su estancia en este hotel de primer nivel. Con un cómodo acceso a la autopista de peaje de Pensilvania, la I-81 y la I-83, el Best Western Premier The Central Hotel & Conference Center le permitirá disfrutar de las numerosas atracciones de la zona. Conozca la fascinante historia norteamericana en el Museo de la Guerra Civil, el Museo de Autos Antiguos, los campos de batalla de Gettysburg o una auténtica localidad Amish. Este hotel de Harrisburg es asimismo la base idónea para explorar el parque de atracciones Hersheypark® Amusement y Hershey's® Chocolate World. Los huéspedes en viaje de negocios se sentirán como en casa en este hotel de Harrisburg situado a sólo unos minutos del centro de Harrisburg y el aeropuerto internacional de Harrisburg, así como a sólo 40 kilómetros de Lancaster, Pensilvania. Nuestro hotel proporciona un cómodo acceso a una gran variedad de salas y empresas locales. Nuestras distintivas habitaciones de servicio completo incluyen el elegante Grand Atrium, O'Reilly's Tap Room & Kitchen, una gran piscina cubierta climatizada, un espacioso gimnasio, un centro de negocios ampliado, acceso gratuito a Internet de alta velocidad, tienda de artículos variados, servicio de transporte gratuito, instalaciones de lavandería y más de 19 000 metros cuadrados de espacio para reuniones. Tanto si se encuentra en viaje de negocios como de placer, el Central Hotel and Conference Center ofrece una experiencia de alojamiento única en Harrisburg, Pensilvania y Hersheypark para los visitantes en la zona central de Pensilvania. Descubrirá rápidamente que nuestras impolutas y cómodas habitaciones, el espacio de reuniones de primera clase y un servicio altamente cordial y cortés le permitirán sentirse como en casa. Póngase en contacto con el Best Western Premier® The Central Hotel & Conference Center para realizar su reserva hoy mismo.

Best Western Premier

The Central Hotel & Conference Center

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Personal multilingüe
    Personal multilingüe
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2019
Travelers Choice 2022
 
Basado en la opinión de 2106 huéspedes
NOTA EMITIDA
Excelente
1457
Muy bueno
445
Normal
134
Malo
52
Pésimo
18
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
157
De negocios De negocios
553
En familia En familia
834
En pareja En pareja
289
En solitario En solitario
62
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Fabulous property!"

5
User 02/05/2022

The option of adjoining rooms/suites was a huge selling point for us. From the moment we arrived on property with friends, we were impressed. The grounds were well maintained and the building was well kept. When we went inside the lobby and check-in area were clean, modern, and tasteful. The rooms were well laid out with comfortable beds and were fastidiously clean. While we did not use the pool or fitness center, we did stop in to see them and were impressed by what we saw. The bar and restaurant being open later into the evening was a nice surprise.

Peter Chiccarine, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your complete recommendation of our overnight guest room accommodations, and full-service restaurant, for future visitors of the Harrisburg, Hershey Region! We appreciate your specific mention of our clean, well-maintained guest rooms, public spaces, and overall facility! We're pleased to hear we exceeded your expectations, and genuinely hope to welcome you back in the future! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Excellent hotel, better service!"

5
mdrrt56, Glassboro, New Jersey 02/05/2022

The family suite was roomy, comfortable and clean. We loved the privacy of the King bed room within the suite, and the convenience of the small kitchen like area. Perfect for simple breakfast/lunch. And bringing dinner to the room from the in house restaurant is perfect after a long day!

Peter Chiccarine, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your outstanding feedback relating to your recent stay with us! We're thrilled to hear you enjoyed our family suite, and truly look forward to an opportunity to welcome you again in the future! Thank you for providing us with an opportunity to serve you! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Best little secret in Harrisburg Area"

5
jgrinaway, New Castle, Pennsylvania 02/05/2022

This hotel is outstanding. The price is right and the amenities are great. The room accommodations are clean and functioning. The staff are pleasant and friendly. The bar has an onsite bar and restaurant which will live up to most travelers needs. The gym is clean and has up-to-date equipment. You wont go wrong with this hotel!

Peter Chiccarine, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our clean, well-maintained accommodations and full-service amenities! We appreciate your recommendation to future travelers, and hope to have an opportunity to welcome you in the future should your travels bring you back to the Harrisburg, Hershey Region! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful Staff"

5
humbertson94, Northampton, Pennsylvania 01/05/2022

Was there for a conference. The staff was wonderful and friendly. The facility is alwaus well maintained. Would definitely recommend this hotel to any group who needs to host an event. Thanks for a great conference!

Peter Chiccarine, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your recent event at the Central Hotel with the community! Our professional convention services team, led by our experienced coordinators, are committed to delivering memorable events! Thank you for your recognition, and recommendation, to future meeting and event planners! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Simply Excellent"

5
User 30/04/2022

My stay was comfortable and I had everything that I needed. In addition, this facility provided fine accommodations for the conference I was attending. Everyone who works here deserves a raise. There is nothing more that I need to say.

Peter Chiccarine, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate your kind words regarding your recent experience at the Central Hotel! Our hospitality team is committed to exceeding our guests' expectations through clean, well-maintained accommodations, and friendly personalized service! Our culture is predicated upon consistently offering a positive work environment, flexible scheduling for our team members, growth opportunities, and great pay and benefits! We believe successfully serving our guests begins with our leadership serving our incredible team members! We appreciate your recognition of our team, and we'll be certain to continue to prioritize their continued development! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Beautiful and comfortable"

4
User 26/04/2022

My kids enjoyed the pool and the location was great to get to Hershey park. Breakfast was delicious the wait was 20 mins for seating tho. We would stay again in the future. We Recommend for family stay

"Great location for those traveling to Hershey"

4
User 25/04/2022

Best part - STAFF ! Kind, accommodating, and helpful staff. Yul at the front and his female front desk supervisor- both went above and beyond to help me. Pool is great. Hotel is nice. Rooms were large.

"Stay Here"

5
User 18/04/2022

Good hotel Friendly staff and very respectful. They let me check in early and they helped me with the wi fi. Rooms were very clean and had a nice size desk for work. I would recommend it to my company and coworkers to visit it.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your kind words regarding our friendly team of hospitality professionals. We appreciate your mention of our clean, comfortable guest rooms and referral to business travelers in the area! We look forward to welcoming you, and your colleagues, during future visits to the Harrisburg, Hershey Region! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hersheypark hotel option"

5
Joseph R, West Babylon, United States 18/04/2022

This hotel is 15 minutes from the park. Great option not many people think of. Friendly, courteous staff and strong management. Indoor pool is wonderful. Exercise room has up to date equipment. It is our go to hotel when we go to Hersheypark a few times each spring/summer.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your complete recommendation of our convenient, full-service accommodations for future guests visiting nearby HersheyPark! Thank you for specifically mentioning our indoor swimming pool, and fitness facilities! Thank you for your loyalty to the Central Hotel, we look forward to welcoming you back soon! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Solid Hotel"

4
Michelle T, New York City, New York 17/04/2022

It's been a while since I've stayed at a Best Western. Since I have both Hilton and Marriott cards, I usually try to stay within those franchises. I needed a hotel to stay for our visit to Hershey Park that wasn't super expensive or super sketchy. This Best Western came highly rated on Google and Tripadvisor and wasn't terribly far from Hershey Park. I think without traffic it took about 20 minutes? It was also a very fair price. For the four of us, it was $158 for the night. We checked in around 9:30pm and got a pool view room. I wish we had time to visit the indoor pool - it looked really big and very nice. The room itself was a good size and clean. The bathroom had basic toiletries - and even a shower cap! There was a sign saying you could ask for other toiletries. Staff were very nice and friendly during check in and check out. I would definitely recommend this hotel for people who are looking for somewhere clean and cheap to say for Hershey Park.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while visiting nearby Hershey. We're pleased our guests' sentiments regarding their experience with us eased any apprehension you may have had regarding our overnight accommodations. Our team is genuine in our efforts to provide exceptional hospitality through clean, well-maintained accommodations, and friendly, personalized service. We appreciate your complete recommendation to future guests, and anticipate an opportunity to welcome you back to the Central Hotel! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Great hotel not far from local attractions"

4
jhawk73, New York City, New York 14/04/2022

Great hotel that we've started at while visiting the area, very affordable, clean, kid friendly, and not far from local attractions! Mattresses could be upgraded but not bad (i have a bad back so I'm picky about mattresses). The indoor pool is great for families with kids and has a small arcade attached with an air hockey table. I want to give special recognition to Claude at the front desk who has amazing customer service skills, friendly personality and goes over and beyond for guests of the hotel. Thank you!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experience with the travel community! We appreciate your mention of our clean accommodations, family-friendly environment, and convenient location! We'll be certain to share your specific recognition with Claude, as his commitment to exceptional hospitality is truly unmatched! Thank you for your suggestion for improvement as it relates to our guest room mattresses; our leadership team is working diligently to ensure guest room improvements remain on schedule for fall 2022! We're very excited for the improvements which will include a brand-new design, décor, and bedding! We hope to share our new guest room accommodations with you in the very near future! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Large Convenient Hotel with Pool"

5
coz711, Newtown Square, Pennsylvania 14/04/2022

Stayed here the week before Easter to be near Hershey. It was large, clean and had indoor pool open 10a to 10p! It is pet friendly, we brought the dog. Very nice people here. Has a large bar/ restaurant with breakfast. We'll be back.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a few moments to share your complete recommendation of the Central Hotel with the travel community! Thank you for recognizing our well-maintained, clean accommodations and indoor swimming pool! Our team is committed to providing friendly, personalized service; and we thank you for providing us with an opportunity to serve you! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Mehhh"

2
sbruce220082, Mahaffey, Pennsylvania 12/04/2022

There was a tupper wear lid in our hotel room. The pool was cold. The price was $350 for two night but you still had to pay for breakfast but it wasn't all you can eat. You got only 2 pancakes or 2 eggs.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience at the Best Western Premier, the Central Hotel. Our team is committed to ensuring our guests enjoy clean, comfortable accommodations; and I truly apologize that we fell short during your most recent stay. I am certain we will improve upon our inspection processes as a direct result of your feedback. The two breakfast items you have identified within your review are our Early Bird Specials, available at a reduced rate weekdays from 7am through 830am. In addition to the Early Bird Special, O'Reilly's Taproom & Kitchen also offers a complete breakfast menu with a variety of options. We recognize a great breakfast is important to travelers, and understand delivering an exceptional value is critical to exceeding expectations and enhancing guest loyalty. As it relates to the temperature of the heated indoor pool, we make every effort to maintain water temperature(s) between 82° and 86° as the exact temperature varies depending on several factors within the building. We will be certain to check our temperature log(s), and pool heating system(s) to ensure water temperatures remain within this range for the comfort of our guests. Thank you once again for taking the time to provide us with your experiences, I am hopeful we will have an opportunity to connect via telephone so that I may further share our commitment to exceeding our guests' expectations. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Stayed here for the Artisan Guitar Show"

5
User 09/04/2022

A wonderful place to stay with fine folks serving travelers. My arrival was super-late and the front desk people were of good humor. Checkout was a breeze. The convention rooms were large and easy to find. A nice venue. I'll be back next year.

"Great hotel!"

5
Aakiel13, Harrisburg, Pennsylvania 08/04/2022

Amazing, friendly staff! Great conference location. Great restaurant onsite! Elise was the bartender during both nights of our stay and she was excellent! All the hotel staff were friendly and helpful. Definitely recommend this hotel for your stay if you're in the Harrisburg area.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for acknowledging our incredible team of hospitality professionals! Our culture is predicated upon a genuine passion for hospitality, and we appreciate your recognition! We'll be certain to share your feedback with Elise; a key leader, and member of our team in O'Reilly's Taproom & Kitchen! Thank you for your complete recommendation, we hope to see you again soon! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Beautiful hotel"

5
User 07/04/2022

A beautiful place to stay. Being retired we are traveling the country and typically stay at Best Western hotels, this one is a gem. Beautiful lobby, the restaurant was very nice and breakfast was yummy, best French Toast I have ever had,

"Hershey Stay"

5
User 04/04/2022

Perfect for our Hershey Park getaway! Front desk staff super friendly and welcoming. Room very clean and kids loved the pool! Super convenient to have a restaurant to walk to inside the hotel. Definitely would stay again!

"Great hotel, not so great bed"

4
Michelle B, New Castle, Pennsylvania 31/03/2022

Love the hotel, great lobby area, wish the bar in the lobby was open again like it was years ago. Also, mattress way to hard and comforter on the bed too thin. The staff is friendly and attentive and so nice. Truly a very nice hotel. Just need to upgrade the mattresses and bedding and this place would be perfect.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a few moments to share your feedback regarding your most recent stay at the Central Hotel! We are pleased to hear you enjoyed our unique grand atrium, and incredible hospitality team! We typically receive rave reviews regarding our Serta Perfect Sleepers, yet understand mattresses truly are an amenity of preference. We are currently in the process of planning guest room renovations for fall 2022! We thank you for your recommendation to future travelers, and look forward to an opportunity to welcome you again! Thank you, Peter J. Chiccarine, CHA | General Manager Best Western Premier, the Central Hotel

"PIAA BASKETBALL"

5
User 28/03/2022

I can't begin to say how wonderful this hotel experience was!!! From the activity coordinator to the front desk, the manager & The O'Reilly Pub it could not have been better!! They all made our trip with the basketball team so great!! Morgan had a lovely treat for all the boys when we arrived! The front desk had our keys & rooms ready to go when we got there. It is a first class hotel I would recommend this beautiful hotel to everyone visiting the area! They make you feel special!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing our team with an opportunity to serve your team while competing in the 2022 state championships at nearby Hershey! We genuinely appreciate your kind words regarding our team who truly make the difference! Thank you for your complete recommendation of our overnight accommodations; we hope to welcome you, and your team, again in the future! Thank you, Peter J. Chiccarine, CHA | General Manager Best Western Premier, the Central Hotel

"Great MAHE meeting"

4
APresenter1, Melbourne, Florida 24/03/2022

Loved this group at a great event. Hotel convenient to most attendees. The front desk staff nice and effective. Facilities for an event good. Banquet staff great and helpful. The food was good at each meal.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a few moments to share your positive experiences at the Central Hotel with the community! We are pleased to hear our hospitality team was friendly, and helpful! We thank you for also recognizing our convenient location, great food, and flexible meeting space! We look forward to welcoming you again! Thank you, Peter J. Chiccarine, CHA | General Manager Best Western Premier, the Central Hotel

"Late winter getaway"

5
81JMC, Selinsgrove, Pennsylvania 10/03/2022

I wanted a place with an indoor pool & restaurant available for a getaway with my granddaughter. This was the place. It is awesome that the pool is open 10AM-10PM. Very easy to get to from the highway. The staff are very friendly and it was very family oriented. Fresh towels & clean rooms. It went beyond my expectations.

"Great stay in Harrisburg"

4
Laura S, Camdenton, Missouri 08/03/2022

We stayed in the family suite for 5 nights and it was a nice stay. Hotel staff was top notch and very responsive. Hotel is older but well kept. Fabulous old school large pool. Nice Lobby that we used to visit with family. Rooms were comfortable. Would stay again.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your recent positive experience at the Central Hotel! Thank you for recognizing our incredible team of hospitality professionals who are hard at work each and every day to ensure clean, well-maintained accommodations for our guests! We genuinely appreciate your feedback, and thank you once again for providing us with an opportunity to serve you! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"It was adequate"

3
Dan_Radin, Asheville, North Carolina 08/03/2022

My family and dog stayed at the hotel overnight at the midpoint of the return trip on vacation. I chose this hotel as many of the hotels on I-81 had reviews stating that their rooms were very noisy due to traffic. Unfortunately, upon checking in, we found our initial room to be similarly susceptible to road noise from the smaller I-83. Thankfully, the front desk rep was outstandingly understanding and helpful, moving us to another room away from the highway noise. The rooms are honestly adequate. Not gross, but I wouldn't want to stay move than a night. The hotel is located in a corporate park and I would not want to stay here if I was an employee visiting one of the companies in the park. Pros: • Friendly, proactive staff experience • Large, clean lobby • Clean, well-lit parking • Shower with door rather than a tub with a curtain • Microwave and fridge Cons: • The carpet is very worn • Towels are outstandingly scratchy and un absorbent • Rooms either have significant road noise, or overlook the lobby, and lack natural light • Smoke detector light flashing frequently bright green in the eyes of anyone in bed

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience with the travel community. We genuinely appreciate the feedback provided by our guests as it provides invaluable insight into areas of opportunity for continued improvement! We're pleased to learn our team was both friendly and helpful, yet are disappointed to learn of those detractors which ultimately led to a less than memorable experience. I appreciate you taking a few moments to speak with me via telephone so that I could share our plans for future property enhancements which will further advance the comfort of our guests. Our leadership team is working diligently to ensure our guest room improvements remain on schedule for fall 2022! We hope to have an opportunity to welcome you during future travels through the area, and thank you once again for taking the time to share your experience with us. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Not a 4 star experience"

2
User 05/03/2022

The room appeared clean, was what I reserved, and everything seemed to work. The bed was hard and uncomfortable. The mini fridge was loud enough that I used earplugs to sleep. Unfortunately I needed the fridge on for food I brought for the following day. The restaurant was overpriced, and should stick to bar food instead of overcooked salmon that tastes only of the butter glaze.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community. We appreciate your mention of our clean, well-maintained guest rooms; yet are ultimately disappointed to learn we were unsuccessful in fully exceeding your expectations. Our team has addressed the refrigerator in the guest room which you stayed by installing a new unit. In the future, please do not hesitate to let us know during your time with us if there is anything we can do to ensure a comfortable experience as our guest service team is committed to the complete satisfaction of our guests! Our food & beverage team is committed to providing our guests with a great value for breakfast, lunch, and dinner service. Our current menu has been priced competitively with local restaurants and alternative dining options in the area to support our commitment to providing an exceptional value. We appreciate your suggestions for continued improvement, and I am confident our team will leverage your feedback for the improvement of our hotel and dining accommodations. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Above average stay"

4
150thBucktailPA, Altoona, Pennsylvania 22/02/2022

Staff was polite and engaging. Lobby was large, warm, and relaxing. This is a large conference facility with indoor pool and exercise room. Rooms are fairly large with fridge and closet safe. Bathrooms are a little small with low drop ceiling over the shower. Overall cleanliness varied in the room, particularly the bathroom, but have seen worse. Parts of the room could need an update or some attention to detail. There is an in-house restaurant/bar called O'Reilly's which is a decent, well-lit place. Menu is not bad with variety. Food and drink prices are about average. Food quality is average, too. Staff was polite and attentative.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our engaging, and hospitable team members in the hotel, as well as our onsite restaurant, O'Reilly's Taproom & Kitchen. We understand clean, well-maintained guest rooms are an absolute basic guest expectation, and I am confident we will leverage your feedback for the betterment of our services. Our leadership team is currently collaborating with local design specialists, and we fully anticipate renovating our guest rooms, and guest corridors, beginning fall 2022! We are committed to exceeding the expectations of our guests and appreciate your invaluable observations. We certainly hope to have an opportunity to exceed your expectations during future travels in the Harrisburg, Hershey area. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hotel stay and dinner reservations"

5
User 22/02/2022

My husband and I would like to give a big shout out to the O'Reilly staff and the staff of the hotel for their amazing service and how they all went out of their way to make everything perfect for us. Specifically, I would like to thank the chef TJ who prepared a wonderful dinner at my husband's request everything was perfect. Also thank you Kevin and Jess for pulling everything together, front desk you guys are amazing. We are there for an extended stay and the front desk staff is very accommodating and have made us feel very welcomed, also they have made our extended stay affordable while our house is under construction. I highly recommend this establishment whether it be for one night or for an event you won't be disappointed. Miller/McDermott

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your awesome experience at the Central Hotel with the travel community! We most appreciate your specific recognition of several of our team members whose commitment to hospitality, and guest service, truly differentiate us from alternate accommodations in the area! We'll be certain to share your feedback with TJ, Jessica, and Kevin! We thank you for providing us with an opportunity to serve you while your home is under renovations! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"5 star. Great people great stay"

5
User 18/02/2022

Every morning your greatest with a smile and a goodmorning. Rooms are very clean. Restaurant connected is great, food service and drinks were all great I have not one thing bad to say about this hotel I stay every year for the outdoor show and the reason I come back is because it's a great stay overall! Highly recommended.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Our team is committed to providing Every Guest, Every Time with a memorable experience; and we genuinely thank you for recognizing our incredible team! We thank you for once again providing us with an opportunity to serve you while visiting the Harrisburg, Hershey Region for the annual GAOS! We look forward to welcoming you again! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Exceptional Experience"

5
riversonglodge, Hemlock, Michigan 15/02/2022

I stay here every year for our lodge promotional trip to The Great American Outdoor Show. We always look forward to relaxing at the end of the day with an exceptional meal and our quiet cozy room. Hotel accommodations are outstanding and the staff is hospitable and eager to make your stay enjoyable. We look forward to being back and enjoying the same experience in 2023.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your continued patronage to the Central Hotel, and are pleased to hear our comfortable guest rooms, full-service accommodations, and incredible hospitality team continue to exceed your expectations! We truly look forward to welcoming you back again in 2023! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Value and Amenities"

5
Karen M, Lafayette 14/02/2022

We had another great experience staying at this hotel for the Great American Outdoor Show. The hotel is very clean, the food delicious, and they have a free shuttle to get to the Convention Center. The Breakfast is complimentary and is a full buffet. They also serve dinner and have a full bar. Service by all was outstanding. We have brought 2 other couples with us for the past 2 years as well. We all signed up again for next year. They have a discount price and will hold the price if registered by the deadline. They do have a beautiful indoor, heated pool. We did not use it, but it is there if interested. A great value and place to visit!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for sharing your most recent experience at the Central Hotel with future visitors of the Harrisburg, Hershey Region. Our team is committed to providing consistently clean guest room accommodations, great food, and friendly, personalized service. Thank you for promoting our incredible value, and full-service accommodations! We genuinely look forward to welcoming you again! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great American Outdoor Show"

5
User 13/02/2022

The place is big! Clean well decorated and classy. Staff couldn't be happier to help with your needs, very friendly. This was my 3rd stay and each time was the same.... perfect! The GM Peter was a pleasure to speak with, his concerns for your enjoyable stay with BW were obvious. Very professional and caring. Upon exiting for home rebooked for next year's show. Can't go wrong with this BW. Great job by Pete and all his staff.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for taking a few moments to share your feedback with the travel community! It was truly a pleasure to speak with you at the property prior to your departure; and we are pleased to hear we exceeded your expectations! Our team is genuine in our efforts to consistently provide our guests with memorable experiences, and we thank you for recognizing our incredible team of hospitality professionals! We look forward to welcoming you back! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Place"

5
User 12/02/2022

Have stayed here multiple times and never disappointed. The restaurant is great and the rooms are as expected. The staff is more than helpful with any of your needs. We go to the great American outdoor show every year and stay here. Might i add we always run into other repeat customers that are staying there as well.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for recognizing our incredible team of hospitality professionals who aim to exceed our guests' expectations each and every day! We appreciate your loyalty to the Central Hotel while attending the nearby Great American Outdoor Show each year! Our full-service accommodations, convenient location, timely shuttle service, and comfortable accommodations position us as a premier venue for the show each year! We thank you for sharing your feedback with the travel community! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"A Delightful Experience from start to finish!"

5
parsleymom, Sandy Spring, Maryland 11/02/2022

My husband and I were attending a show in Harrisburg and decided to book two nights at this hotel. We had never stayed in a Best Western Premier hotel before so didn't know what to expect - just that it was close to where we wanted to be and the rates were reasonable. From the moment we arrived until well after we left, the entire trip was made delightful by the incredible staff at this hotel. The gentleman who checked us in was charming and helpful - moved us to a quiet side of the hotel with no issues at check-in. A bit later, he provided a replacement toothbrush when my husband realized he had left his at home. The room was spacious, clean and the bedding comfortable. The room featured a microwave and small fridge (really helpful for our needs) as well as complimentary coffee and tea. We travel quite a bit and have rarely, if ever, stayed in a hotel that was nearly full that was as quiet as this one! We never heard other guests even though we saw plenty of people due to a local outdoor show using this as a main hotel. The on-site restaurant had a great staff and the food was terrific. We ate breakfast there each day and had a really nice dinner on our last night. It is an Irish themed pub and has an extensive beer menu and most Irish specialities. Servers were helpful and friendly! Just outside the restaurant is a coffee station that was just the ticket to replenish my travel mug prior to leaving each morning! Our check-out was simple and accurate. Two hours after we left, I realized I had left my personal pillow in the room but we were already back in Maryland. I called the property, spoke to a very helpful gentleman named Peter. He promised to check on the pillow (even though housekeeping had already turned over the room) and call me back. I assumed it was long gone, but Peter called later in the day, apologized for taking so long to call, but assured me they had found the pillow (minus the white pillowcase that was on it- already stripped and sent to laundry - no problem there!) and he would send it back to me. I was delighted to receive the pillow less than 24 hours later via FedEx! From start to finish, the entire hotel exceeded our expectations and I would not hesitate to recommend it to travelers in the Harrisburg area! Well Done The Central Hotel !!!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your outstanding experience with the travel community while attending the 2022 Great American Outdoor Show! We appreciate your positive remarks, and are thrilled to hear we exceeded your expectations! We're pleased to hear your pillow returned home safe and sound! Our team takes great pride in providing our guests with memorable experiences, and we genuinely look forward to an opportunity to welcome you again in the future! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Weekend Stay"

5
letendre7, Charles Town, West Virginia 07/02/2022

This hotel is excellent. Very clean! Love the ambiance and the pub is great. My only complaint would be the bed was not that comfortable, but everyone is different. My husband and I continue to stay here when we are in the Harrisburg area.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent overnight experience with the travel community. We appreciate your mention of our clean guest rooms, unique grand atrium, and full-service restaurant! While mattresses may be considered an amenity of preference, we typically receive positive feedback regarding our Serta Perfect Sleepers. In the future, please do not hesitate to reach out to a member of our team if there is anything we can do to ensure your comfort! We appreciate your loyalty, and genuinely look forward to welcoming you and your husband during future visits to the Harrisburg area! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The hotel employees are top notch!"

5
User 02/02/2022

This hotel is the best! We stayed there with a large cheerleading group for two nights. The accommodations were great! The restaurant food was delicious! The employees are what makes this hotel special. Everybody we encountered for assistance with our large group could not have been any kinder or helpful to us. They served us meals in a timely manner and went out of their way to help us get breakfast on-the-go early morning! Every employee was kind and helpful. We will definitely be back!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate your feedback regarding your recent experience at the Central Hotel! Thank you for mentioning our guest room accommodations and full-service restaurant, O'Reilly's Taproom & Kitchen! As you have mentioned, it is our hospitality team that truly differentiates our accommodations from alternate properties in the area! We are sincere in our efforts to provide genuine hospitality, and we thank you for providing us with an opportunity to serve you! We look forward to the opportunity to welcome you again in the future! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great service."

5
User 30/01/2022

Mike S. was the front night time receptionist the weekend we stayed. He was very helpful. Awesome customer service. Food and service at O'Reilly's was great. Room was clean. Mike even helped us find a spot my child could practice dance routines.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experience at the Central Hotel with future visitors of the Harrisburg, Hershey Region. We appreciate your mention of our clean guest rooms, exceptional dining in O'Reilly's, and focus to guest service. Mike is an influential member of our leadership team, and his unwavering commitment to superior service, and guest satisfaction is second to none. We will be certain to recognize him for his outstanding efforts! We hope to welcome you, and your cheer team, during future competitions in the area! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Always a pleasant family stay!"

4
User 22/01/2022

As usual (we have come to this hotel every year since 2017) the staff at this hotel made the stay a complete pleasure! They're so kind and efficient and happy to help. Everything was clean and nice and just as we remembered it. Any time we needed anything (towels, pillows etc..) the staff was friendly, quick to deliver and just overall pleasant. We LOVE when we have a Hershey tournament (like literally every parent on our team gets excited) bc we get to stay here. Our kids love it, the staff doesn't treat them like hockey criminals (so many hotels do), they set up space for them to be kids and play, the pool is always clean and sparkling, the restaurant has a great selection of menu items for them (and is too). We all LOVE this hotel!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for your continued loyalty to the Central Hotel while competing in local hockey tournaments! Our full-service accommodations, flexible meeting space, and spacious public areas truly differentiate us from alternate lodging accommodations in the area! We appreciate your positive feedback, and genuinely look forward to welcoming you again in the future! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Above and beyond service"

5
chuckhs2022, Centerville, Missouri 13/01/2022

Extremely helpful, friendly and accommodating staff from the front desk to the sales staff, (shoutout to Megan and Julius) to the cleaning staff. would definitely stay there again. Nice rooms and quiet.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Central Hotel! We are pleased to hear our team, most especially Megan, and Julius, exceeded your expectations! Our team remains focused on providing superior service, and we truly thank you for recognizing the efforts of so many! We look forward to welcoming you again in the future. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent event venue"

5
User 13/01/2022

We had our company Christmas Party here, the entire experience from booking to attending was absolutely wonderful. Everyone from the mangers to the serving staff were incredibly friendly and helpful. The venue was very clean and they did a great job of decorating for our event. We have received a lot of very positive compliments from the employees that attended. We will definitely be going back.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your recent event experience with the travel community! Thank you for recognizing our clean facility! It is our incredible hospitality team, however, that truly differentiates us from alternate venues in the area! We thank you for providing us with an opportunity to serve you, and look forward to welcoming you again! Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Not the same"

3
User 01/01/2022

My family and I visit Hershey each year for the Christmas/New Year season and have stayed at the Best Western a few times. Each time we have loved staying here because it was close enough to Hershey, but far enough to be away from crazy crowds. Also, it was always beautifully decorated and very clean. However, this year we were gravely disappointed with our stay. First, the floor our room was located smelled like pot/smoke. The chair in the room had crumbs on it and was missing a wheel. Additionally, the room next to us was very loud and continued to make noise until after 4am. The next day, the front desk kindly moved our room at our request, but the room given to us had mold around the bathroom tub and there was weird hair in the corner of the bathroom sink. Having already moved once, we did not ask to move again. We also noticed that the hotel itself was not its usual clean and pristine self. There was an empty Gatorade bottle in the business center, a used and empty coffee cup in the lobby, and a piece of sheet rock in the stairway. All of these instances have made us second guess ever staying here again, which is honestly sad considering we used to love it here.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for once again providing us with an opportunity to serve you, and your family, while visiting the Harrisburg, Hershey Region. We appreciate your loyalty to the Central Hotel, and would truly appreciate an opportunity to remain your "home away from home" for the holiday season. We appreciate your observations and remarks, and are disappointed to learn that we failed to exceed your expectations during your most recent visit. Our team is committed to ensuring clean, well-maintained accommodations for our guests, and I sincerely regret to learn of the malodor, and less than satisfactory cleanliness related items, you have identified. We are committed to making it right for you, and your family; and I would greatly appreciate an opportunity to speak with you directly to reiterate our commitment to providing our guests with memorable experiences. I look forward to speaking with you privately, and thank you once again for providing us with an opportunity to serve you. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Rooms Dirty"

1
ebergstr0m, Waterford, Ireland 31/12/2021

Items left on floor from previous Guests (socks, food, wrappers, chap stick), dirty towels in the room, room smelled like a sewer when first entered. Tv didn't work for most channels in one room. Fridge in room only worked as a freezer

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent unsatisfactory experience with us at the Central Hotel. Our team is genuine in our efforts to consistently provide clean, well-maintained accommodations, and I genuinely apologize for the unacceptable cleanliness items you encountered, and have shared with the travel community. Your feedback leads me to believe we may have inadvertently registered you to a guest room with an improper status. Regardless, your experience is completely unacceptable, and I accept full responsibility for the items you have mentioned. I will be certain to follow-up, and continue to work directly with our team, to ensure similar instances do not re-occur in the future. I have attempted to reach out to you privately, in an effort to share our commitment to hospitality. While we cannot change your recent experience, we are committed to making it right for you. We wish you continued safe travels, and again, thank you for taking a moment to share your experience with us via TripAdvisor.com. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Hotel for Hershey Park Trip"

5
User 14/12/2021

This hotel was beautiful - exceeded our expectations. Very clean hotel, friendly, professional staff. Comfortable room. Restaurant on site. Great location - close to Hersey Park. Will definitely stay here again on our next Hershey Park trip!

"Very Pleased"

5
jillsconcealedshack, Latrobe, Pennsylvania 10/12/2021

Our stay was very smooth with no problems. Check in and out very easy everything explained in a very simple manner. Accommodating in all ways. Very clean - all staff very pleasant and friendly. Restaurant in hotel was a plus, food and staff were Excellent there as well.

"Very satisfied! Would recommend!"

5
User 06/12/2021

This hotel was great! The location was perfect what what me and my friends needed. Check-in and check-out was quick and easy. Staff was super nice. Zach in the restaurant/bar was very friendly and attentive! Would definitely come back!

"A few pros but this place needs a lot of work"

2
User 29/11/2021

I understand there may be a shortage of staff but things were a mess. The first room we were in 304 had a phone missing all the buttons to call the front desk, housekeeping, etc. when we got back from dinner the room smelled very badly of human waste. They quickly moved us to a new room which was very nice, however, in our second room, only one outlet in the bathroom worked, and the room safe was locked. Our dinner buffet was really too cold to eat. The chicken was rock hard and the cod was icy cold. The salad dressing was so watered down it poured like water. The desserts were good. Decaf coffee was like brown water. Breakfast buffet was ice cold. Bacon not cooked enough by about 5 minutes. The sweet rolls were still frozen when they were put out. I would not op for their buffets unless you like cold food. The lobby is beautiful. Nicely decorated for Christmas. The day we left the smell of human waste permeated entire first floor. It was gagging. This place needs a lot of work. I would never come back.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your uncharacteristic experience at the Central Hotel. We sincerely appreciate your observations, and thank you for your feedback as it provides invaluable insight into areas of opportunity. I accept complete responsibility for the missing speed dial button(s) for both the front desk, and housekeeping on the guest room telephone. Our maintenance team quickly resolved the missing keys in the guest room you have mentioned. Additionally, we have checked to ensure instructions to operate the in-room safe are both clear, and concise in all guest rooms. Our food & beverage team is committed to providing fresh, hot food during buffet service, and I genuinely apologize that we fell short during your dining experience. I am confident our team will leverage your feedback to continue to train, and develop our team members to ensure we provide fresh, hot service for our guests. Thank you for mentioning our beautiful grand atrium. I genuinely apologize for the malodor which you experienced, and have shared. The odor was a direct result of scheduled maintenance on our plumbing system, specifically the cleaning of our grease trap. Typically, we are able to schedule and perform this service during off hours to eliminate any impact to our guests. Unfortunately, as a result of a scheduling conflict, the service was completed while your group was departing the hotel. I most certainly understand clean, fresh accommodations are a basic guest exception, and any malodor will most certainly alter a guests' overall perception. I accept responsibility for the poor timing of the grease trap cleaning, and apologize your group experienced the malodor. I will be certain to work with our team to ensure future service is scheduled at a time that will eliminate any impact on our guests. Thank you once again for taking a moment to share your less than satisfactory experience with the travel community. In the future, we would appreciate communicating any concerns with us during your stay so that we may have an opportunity to make it right. We wish you a safe, and happy, holiday season. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Incrediblly Good"

5
Boeinguy737, Pocono Pines, Pennsylvania 12/11/2021

Was welcomed as a rewards member. Upgraded to a room the likes of which I've never seen before (two queens in main room, and a MB with a King); and I've stayed in many hotels working 32 years in the airline business. Great experience on check out. It was quiet and the bed was comfortable. We didn't even notice the heat going on and off. The pool was so clear, we weren't even sure there was water in it at first. Overall, a fantastic stay and no question about where to stay next time.

"Disaster / Bad business!"

1
Catyvo22, Toronto, Canada 09/11/2021

This message is directed to the manager Peter Chiccarine who made the call to shut down the bar early after we had booked dozens of rooms again this year fir our annual horse sale. We are horsemen who travel from all over the globe to assemble in Harrisburg each year for our annual yearling horse sale. Over $40 million invested in a 4 day span to buy young horses and support regional breeding programs and agriculture. Our organizers have a set of “recommended” hotels which we stay at. For years we have made the best western premier our home away from home, however the last few years we have noticed that the bar area has fluctuating closing times. Most of us are at the sale from 9am to 5pm. We rush back to the hotel, wash up, and head to dinner. After dinner we assemble at the bar inside the hotel for drinks and catch up on our industry. This year Peter “made the call” to shut down the bar at 11pm. I arrived after dinner and to my surprise the bar was closing. Let me start with the hotel. It is far from a 4 or 5 star, however the luxury of having a place to meet owners, trainers, breeders, makes it enjoyable. Removing this part of the experience really does no good for the hotel. More than several horsemen, owners and breeders were upset about this decision. We have options, and I can assure you this decision was a negative one within our community. I did try to speak with the food & beverage manager (woman). I even explained that the night before my bar tab was $1500 in 45 minutes. There was little remorse from the decision. In fact, she flat out didn't care. I can assure you this will be our last year. If you have a conference, find another spot with cleaner rooms, working AC/Heat, and pre set times die their facilities.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Catyvo22, Thank you for taking a moment to share your perspective on the decision to protect the safety, and well-being of our guests, team members, and community. We appreciate your business, and loyalty to the Central Hotel; and I most certainly hope the decision to close the restaurant at 11pm will not deter you from returning in the future. Our restaurant hours are clearly posted on our website, and in numerous locations within the hotel, to ensure visiting guests are well informed of our hours of operation. Unfortunately, as a result of staffing challenges, we were unable to safely extend the hours of operation of our kitchen, and taproom, during your time with us this year. Above all else, our team is committed to the safety of our guests, team members, and community by practicing the safe service of both food, and alcohol. While we truly appreciate your business, additional revenue does not supersede our responsibility to ensure the safety, and well-being of our guests. We are optimistic the prevalent staffing challenges within the restaurant industry today will not impact our ability to safely extend the hours of operation during your anticipated stay in 2022. If you have any additional questions, or concerns, you are welcome to reach me directly at (717) 561-2801. Thank you, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Will Definitely Be Back"

5
terracrocker, Winter Haven, Florida 18/10/2021

This was a stop over from Maine to Florida. The hotel is very pet friendly. The hotel met all our expectations and more. We will definitely make it a twice a year stop in our travels. The restaurant/bar/lounge was great. Food was delicious and portions were large while the price was very reasonable. Room was spacious and clean. Bed was perfect after a long day of driving.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience with us at the Central Hotel! We appreciate your specific mention of our full-service restaurant, O'Reilly's Taproom & Kitchen, as well as our clean, well-maintained guest room accommodations! We look forward to welcoming you during future travels to Maine, and Florida! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"MY STAY AT WESTERN"

4
bigdre82003, Philadelphia, Pennsylvania 17/10/2021

all-in-all my stay at western was a pleasure. the rooms are set up to handle your electronics. don't forget to read the welcome card in the bathroom, it states items you could receive if you forgot to bring your own.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your experience with us! Our team is committed to serving our guests with exceptional hospitality, and we thank you for your complete recommendation! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Elegant hotel"

4
User 17/10/2021

Was really nicely appointed with bar and restaurant. Was able to handle our overnight conference as well as one other conference and a large wedding. Staff were very professional and friendly as well as polite.Rooms were clean and comfortable. Restaurant could use more wait staff when so many events are going on.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community! We are pleased our professional, hospitable team members successfully executed your event with us! Our efforts are directed towards providing the highest level of hospitality, and comfort for each and every guest, and we thank you for recognizing the outstanding efforts of our incredible team! We look forward to welcoming you, and your colleagues, again in the future! Thank you, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Great Stay"

5
Bruce C, Smithtown, New York 17/10/2021

This Hotel is the best, Have been staying here the last 4-5 years, The staff at the hotel couldn't be nicer to help with any of our needs, the rooms are very clean and well maintained. The Restaurant/bar is top shelf, We have never had a bad meal there and the greeter girl at the restaurant was so nice as was the bar tender Jared. They made our stay very enjoyable. I would highly recommend the Best Western Premier.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your loyalty to the Central Hotel while traveling through the Harrisburg, Hershey Region! Thank you for personally recognizing our incredible team! Our commitment to hospitality to second to none, and we are genuine in our efforts to provide our guests with memorable experiences! We look forward to an opportunity to welcome you again, and thank you for your complete recommendation! Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Very nice hotel"

4
BrysonC, Sellersburg, Indiana 13/10/2021

The hotel on the outside does not appear to be anything special. The lobby is one of the nicest lobbies that I have been to in a hotel. Their restaurant, though we did not eat there, was rated very high and was busy. The rooms were not bad, but not great. Walls and trim appeared to be older and the decor was a bit dated. There also was no hair dryer in the room which was kind of odd. The room was clean, just dated. We also had to keep the air condition set at 64 and the room never felt like it got cold. It was comfortable, but I have never had to set the temperature that low to be adequate. However, overall we did enjoy our stay.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience with the travel community. We appreciate your specific mention of our incredible grand atrium, clean guest rooms, and overall comfortable accommodations! Our leadership team is currently planning guest room design, and décor updates aimed at further enhancing the comfort of our guests! We look forward to beginning the process, and hope to welcome you back in the near future to enjoy our renovated guest rooms! Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Overnight stay"

4
150thBucktailPA, Altoona, Pennsylvania 13/10/2021

Older property, but very clean and well kept. Restaurant/bar attached with large congregation area at front desk. Indoor pool. Attentative staff. Convenient to I-83 interstate, gas, stores, other restaurants. Fast elevators. Only negative, low ceilings in rooms (at least on 3rd floor). Some rooms have outdoor balconies, other rooms look over indoor pool area.

"Great Stay"

5
User 12/10/2021

As always we enjoyed our stay at a Best Western Hotel. We were even able to get adjoining rooms with friends so we could hang out together and watch the Patriots Game. When the house keeping found one of our wallets we were immediately called and it was mailed back to us the next day. We would recommend this Hotel chain any time.

"Lobby is nice but the rooms are another thing"

1
Alyssa_Fxx, Lewisburg, Pennsylvania 02/10/2021

Staff was friendly but in our first room the ac didn't work and the balcony door didn't lock on the first floor where people could walk up. When we got switched we noticed the rooms smelled like something rotting, our water heat didn't work along with light fixtures, and the bed was about to fall apart. Unfortunately it was one thing after another. The lobby and pool is nice but the money should go towards the rooms working properly.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your uncharacteristic experience with us at the Central Hotel. We are determined to consistently provide safe, clean, and well-maintained overnight accommodations for our guests; and I accept complete responsibility for your less than satisfactory experience. Our team has successfully identified the guest room(s) occupied during your time with us, and we are immediately investigating each of the items mentioned within your review for appropriate resolution. The safety and security of our guests is our utmost priority. At this time, I am able to report the locking mechanism on the guest room balcony door is functioning properly. While we are unable to alter your past experience with us, we genuinely appreciate your feedback, as it will help us improve upon our accommodations for future guests. I have reached out to you privately so that I may further share our commitment to hospitality, as well as apprise you of our plans for guest room improvements slated to begin within the year. I truly hope to speak with you soon, and thank you for providing us with an opportunity to serve you. Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Putting the Best in Best Western!"

5
brianagoldman719, Brooklyn, New York 28/09/2021

What a truly Premier stay, exceeded my expectations! Friendly staff & beautiful hotel. Would definitely stay again when visiting Hershey, very easy drive from the Stadium. A stunning entrance to walk into!

"Great Staff"

5
User 27/09/2021

Every employee from the GM on down was phenomenal. It is clear that there is a culture of customer service throughout the hotel. Even when the fire alarm went off, the staff staged themselves at strategic locations throughout the hotel to make sure

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recognize our incredible team members, and their unwavering commitment to hospitality! Our team is genuine in our efforts to serve our guests each and every day, and our passion for hospitality truly differentiates us from alternate facilities in the area! Thank you for your complete recommendation, we look forward to welcoming you again in the future! Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very nice stay"

4
ninibomb, La Plata, Maryland 26/09/2021

Very nice weekend stay. Room was clean and comfortable. Large room was inviting and relaxing. Staff was very friendly and accommodating. The exercise room had upscale treadmills and ellipticals. Would highly recommend and return for another stay. Good value.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing, and sharing, the exceptional value you received while staying with us at the Central Hotel! Our hospitality team aims to exceed our guests' expectations by consistently providing clean, comfortable guest rooms, and friendly, personalized service! Thank you for your complete recommendation! Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Amazing team to work with"

5
363jannetten, Harrisburg, Pennsylvania 23/09/2021

I am the event manager for my company, and I have been in the industry for over 20 years and held in events all over the United States and Europe. This team is one of the best (possibly the best) team that I have had the pleasure of working with for an event. From the pre-planning to the event, they made my job super easy. The service at the event was top-notch; the bartenders were personable and charismatic, the servers were attentive, and the food was delicious. Plus, the atrium is gorgeous!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We truly appreciate your recognition of our incredible team members, and their unwavering commitment to service! Our team's passion for hospitality is genuine, and our attention to detail while coordinating an event truly differentiates us from alternate meeting and event facilities in the Harrisburg, Hershey Region! Thank you for your complete recommendation, we look forward to welcoming you, and your colleagues, again in the future! Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Place to Stay!"

5
Melissa D, Clarksville, Tennessee 18/09/2021

This Hotel was a wonderful 5 night stay for us. The rooms were exceptionally clean. The staff was very helpful and friendly, and the overall look of the hotel was very well kept. The complementary shuttle to the airport made our lives SO much easier, and the restaurant on site was super convenient, had great service, and everything we ordered was delicious. (Best fries ever!)

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while visiting the Harrisburg, Hershey Region for the nearby RV Show! We thank you for your specific mention of our clean guest rooms, friendly team, and great restaurant experience! We wish you safe travels, and look forward to welcoming you again soon! Thank you for your complete recommendation! Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Highly Recommend!"

5
meetingplanner2015, Hartford, Connecticut 17/09/2021

What a terrific hotel! Convenient location. The lobby is beautiful and looks very high-end. The staff is very welcoming and friendly. The rooms are spacious, clean, well-appointed, and extremely quiet. The bed was so comfortable...first time my FitBit registered my sleep as good! The Irish pub was lovely and the food was delicious!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding our convenient location, unique grand atrium, and clean, comfortable guest rooms! We are pleased you enjoyed your time with us at the hotel, and in O'Reilly's Taproom & Kitchen! Our team members truly are the difference; and we genuinely thank you for recognizing their incredible effort! Thank you for your high recommendation! We look forward to welcoming you again! Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Wedding venue"

5
User 14/09/2021

I had such a wonderful experience with this vendor. Had my wedding here and everything turned out magnificent! The staff is so accommodating. All my guests just raved about everything. I had to postpone my wedding a year due to covid and I never had any issues. Highly recommend!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Happy Bride, Congratulations, and thank you for providing our team with the opportunity to be apart of your special day! We are thrilled to hear our incredible team of hospitality professionals were successful in delivering a memorable experience for you, your family, and friends! We genuinely appreciate your complete recommendation to future wedding planners, and wish you a lifetime of love and happiness! Keep us in mind for future anniversary celebrations! Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Good place to stay for Hershey park"

4
User 31/08/2021

It's about 20 mins away. It's clean, awesome pool, updated lobby and restaurant on site. Rooms were clean not as updated as the lobby but bathrooms were updated. management/ employees are super accommodating and pleasant to work with. They go above and beyond. I recommend if there is any issues talk to management before writing reviews it's not fair to not give others a chance to redeem themselves. We had a small issue nothing big and management resolved it without stress. Overall it was a very clean good experience. Pool is super nice and clean. Also, love the brick in the hotel super different and cool. The pool room is cool. They have a small game room. We enjoyed our stay and the employees really make it!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your candid remarks regarding your recent experience at the Central Hotel! It was truly a pleasure speaking with you, and we again, appreciate you providing us with an opportunity to ensure your comfort! We are pleased to learn you, and your family, fully enjoyed our large, heated indoor swimming pool and unique grand atrium! As you have mentioned, however, it is our team of hospitality professionals who truly differentiate us from alternate accommodations in the area, and we thank you for recognizing their incredible efforts! We hope to welcome you again, and wish you continued safe travels! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great stay!!"

5
dee1314, Howell, New Jersey 31/08/2021

By family and I stayed there on a visit to Hershey park. We found the hotel room spotless. The heated pool was a hit with the kids. This hotel is centrally located, 10 minutes to airport and 8 to Hershey.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recognize our convenient location to Hershey, and our clean, well-maintained guest room accommodations! We appreciate your complete recommendation to traveling guests, and hope to have an opportunity to serve you again during future travels to the area! Best Wishes, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent stay"

5
rooster66marne, Syracuse, New York 29/08/2021

The staff and the facilities were exceptional located in good area close to restaurants and amenities. The cleaning staff was very professional and friendly. The pool was wonderful clean and relaxing. The restaurant was really good especially the breakfast

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We truly appreciate your positive remarks regarding your recent stay with us at the Central Hotel! Thank you for recognizing our team members for their professional yet friendly service. Their unwavering commitment to consistent service amidst many challenges truly speaks to incredible culture, and genuine hospitality. We appreciate you sharing your experiences, and thank you for recommending us for future travelers! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Consistent Hospitality"

5
699sightseer, San Francisco, California 24/08/2021

This is not the first time I have stayed at his hotel when visiting my sister and her family, who live close by. Each time the friendly and welcoming staff have always provided a consistent level of cleanliness with their housekeeping standards and an array of amenities. Even during these daunting times while traveling during Covid.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for your loyalty to the Central Hotel while visiting the area to spend time with family! We truly appreciate your recognition of our unwavering commitment to hospitality! Our team is diligent in our efforts to provide consistently clean, well-maintained accommodations for traveling guests! We thank you for your recommendation, and look forward to welcoming you again soon while visiting family! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great visit, clean, will return!"

5
republic85, Wall Township, New Jersey 23/08/2021

Price was great. Lobby and room was new and fresh feeling. No old musky hotel smells, ac worked well, great service. Easy check in and check out. Bed was super comfortable and the wifi was great. So neat that they had smart tvs.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recognition of our clean, comfortable guest room accommodations, great service, and fast, reliable WiFi! We are pleased you enjoyed your time with us, and thank you for your complete recommendation to future travelers! Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Family Send off to College"

4
rmrk, United States 23/08/2021

We stayed two nights and rented two rooms for the five of us. The plan was to visit Harrisburg for a day and Hershey another day. The hotel was easy to get to and the lobby very beautiful. I wish I could give half stars, because the only thing keeping me from giving it 5 was the room needed a little updating and the bed. The bed had a bad dip in the middle of it. The pool looked great, and I was told the gym while small was very nice.

"Best Hotel and staff ever!"

5
mickey487, West Babylon, New York 23/08/2021

From the moment you walk in you see a clean hotel and friendly faces. All the staff from the front desk to housekeeping and the restaurant are extremely friendly, helpful, polite and genuinely nice people! They made you feel like family. The room was very clean as well as the pool. The service was fast at the front desk for check in. The food tasted great as stated by all five members of our stay and that was for every meal we ate. As my wife said to the front desk when we checked out, "Staying there was the best hotel experience we have ever had!" Best Western should use this hotel as a role model for the company. We stayed there to go to Hershey Park and will be back for the next park visit.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We truly appreciate your compliments and positive feedback regarding our clean accommodations and friendly, personable team members. Our people truly are the difference, and their unwavering commitment to genuine hospitality differentiates us from alternate accommodations in the area. We thank you for your complete recommendation to future travelers, and look forward to welcoming you again in the future while visiting nearby HersheyPark. Best Wishes, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Confused by Good Reviews, Never Again..."

2
Miller4115, Sterling, VA 22/08/2021

I'm shocked that this hotel gets anything above 3 star reviews. The only thing four star there is the lobby and my check-in experience with Yul, he was great. Full disclosure, I did not address any of these issues with the hotel when I was there so they didn't have a chance to move us or take other action. I had kids with me and a hangry wife, I couldn't add more to that without being rude. We checked in about 9:30pm after a long day of work and 2.5 hour drive to include two children under nine. Upon entry to our room, it looked like someone else had been in there, sat on the beds, pooped in the toilet and left. The bathroom toilet was not clean. The styrofoam ceiling in the entry way and shower were barely hanging on and the metal frame is rusted-anyone 6ft or taller could probably jump a bit, cut their head and try to get some money. The corner chair had stains on it and the side table had sticky residue on the sides. The shower looked barely surface clean and the drain was clogged, causing a few inches accumulation of water. My wife oddly asked my family if any of us were bleeding, which we weren't, because the towels had stains on them that were likely blood. The room is generally grungy, from the carpet and even the walls look worn, not what I expected from the reviews and the price. We had a pool-side room and while there are lite weight curtains, there is not a second layer of heavy wight curtains to completely close out the window from other rooms and the lights in the pool room on 24/7. We sleep in pitch-back rooms at home, that light was bothersome to us all. That bed was one of the least comfortable beds I've slept on in a long time. I could feel the springs every time I turned and they made a terrible noise (yes, I tried both beds). My wife and I barely slept. My wife wanted to leave after being there about 3 hours. We got up Saturday, went to O'Reilly's where for the first time in history-the pancakes were so bad my kids didn't want to eat them. And why did I get a full size kielbasa for a breakfast sausage, haha!? This restaurant is independent and not related to the hotel, for the record. We left the "Privacy Please" sign on the doorknob while we ate and prepared for the day approximately 0830-1000. We departed the hotel about 1005 and the housekeeping team was about four rooms away from our room, I thought to myself "just in time". Upon returning to the room around 8:30pm, I had just convinced myself and my wife to stay the night again as booked. We entered the room to find housekeeping skipped us. I'm confident it's because they were close enough to see the Privacy sign within 20 minutes of service so either they didn't double-check or tried to save some work. That was all we needed to change our minds-we packed up and checked-out around 9:30pm and make our 2.5 hour drive home. What a terrible experience setup but the many, many, great reviews. I wish the front desk cared to ask why we checked out at 9:30pm when we had another day there, but the individual didn't seem to care at all. I just don't understand the many good reviews, we'll never go there again.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your comments regarding your uncharacteristic stay at the Central Hotel. Our team is dedicated to providing our guests with enjoyable experiences through clean, well-maintained accommodations, and genuine hospitality. We clearly missed the mark during your time with us. I accept complete responsibility, and apologize for any inconvenience we may have caused you, and your family. I have left a voice message for you, and also reached out via email, in hopes that we may have an opportunity to speak privately. We assigned a member of our maintenance team to immediately resolve the rusted ceiling grid, and slow bathtub drain in the guest room which you occupied. A member of our housekeeping team has been assigned to deep clean the soft goods, and guest room carpet. I was able to locate the black-out curtains in the guest room, which are situated behind the decorative sheers; I apologize you were unable to locate these during your stay with us. Our restaurant, O'Reilly's Taproom & Kitchen, is operated under the same leadership team as the hotel. As such, I will be certain to follow-up with our food & beverage team concerning breakfast. We understand it is critical to provide a great start to the day with friendly service, and fresh, hot breakfast options. We'll certainly leverage your feedback for our continued improvement. We appreciate the observations and remarks of our guests, and your complete satisfaction is very important to us. In the future, please let us know during your stay if there is anything we can do to improve your experience, providing our team an opportunity to make it right! I sincerely look forward to an opportunity to speak with you soon so that I may reiterate our commitment to hospitality. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Pleasantly surprised"

5
User 20/08/2021

When my wife booked this hotel for a night when we went to Hershey, I didn't expect much from a Best Western. However, the hotel was beautiful! It was clean, the staff was friendly, and the pool was fantastic. We got a first floor room with pool access. Honestly I think the pool was the best part of our stay. It was large, clean, and warm! We would definitely stay here again.

"Perfect all around"

5
User 18/08/2021

Room was bigger than I expected. We did okay there with 2 adults on the bed and 2 teenagers on the pullout couch. Everyone was very nice. Breakfast and services there was great. Nice and close to Hershey as well as many restaurants and supermarkets. Game room was also a hit with my kids even though it was VERY small. Mini fridge was useful. Indoor pool looked really nice.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your complete recommendation of our overnight accommodations and full-service facilities for future guests visiting nearby Hershey! We appreciate your recognition of our incredible breakfast offering in O'Reilly's Taproom & Kitchen, and will be certain to share your feedback with our team! We wish you continued safe travels, and look forward to welcoming you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean hotel with friendly and professional staff!"

5
beerfam2021, Willow Grove, Pennsylvania 13/08/2021

We recently stayed in many hotels during our family road trips and this was by far one of the nicest! We stayed in a suite which had a great layout, plenty of space and most importantly was clean! The staff was friendly and professional too! We also ate dinner at the restaurant on the first floor which was fantastic! Would highly recommend this hotel!

"Great service"

5
User 12/08/2021

We spent one night there and it was great,the hotel was so clean and the service was good and they had very good open buffet breakfast on Sunday also the pool there is fun. The font dest are so friendly and helpful especially Lexi and Lindsey they were amazing and so helpful, they gave me a lot of information about PA and were to go visit since it was my first time there! Thank you ladies. Sally

"Great Hotel"

5
sitinoyeli, Plainville, Massachusetts 11/08/2021

Location was Great, many Restaurants near by, 20 minutes away from Hershey Park, hotel room were very clean, everything worked except for Cable, both nights i stayed there and at approximately 10pm we would lose signal and cant watch any TV, its not such a big deal to lose a star rating and the water pressure in the shower and sink was horrible but still manageable to use, overall still an amazing hotel stay

"No frills hotel."

3
BlueMoundsMama, Blue Mounds, Wisconsin 11/08/2021

Room was clean and beds were comfy which was most important! Coffee bad. TV connection lost halfway through the evening. Water pressure in shower was lacking. Hotel appears dated with many updates. There is a pool. No hot tub (I think most hotels have gotten rid of them. Covid or maintenance?). No free breakfast (which we knew when we reserved) but there is a restaurant attached. Would I stay again? Maybe but I would look for hotels better amenities in this price range first.

"Great stay!"

5
jamyer2018, Goshen, Indiana 06/08/2021

Rooms are very clean, friendly front desk staff! We stayed for 4 days for our family vacation, since they can't clean the rooms daily anymore (due to covid), they had everything you needed at the front desk. They sold bottled water in the lobby (inexpensive). We didn't however eat at the restaurant or the breakfast.

"Great hotel, great service, clean room, not too crowded, very friendly."

4
bsamaroo1977, South Richmond Hill, New York 04/08/2021

Definitely I will stay there again . Hersey park Was not far away. Lots of restaurants nearby. The pool was great. The room was was very clean, staff was friendly. One minute drive shopping center with lots of store and restaurants to eat.

"Top Notch Service"

5
FarAway46934125276, Shepherdstown, West Virginia 27/07/2021

If you are travelling in the Harrisburg, Pa area - I highly recommend the Premier Best Western. The staff and accommodations are nice and clean. But the general Manager Peter C. is quite simply superb. He truly knows how to make a family feel welcome. Take my word for it - you will not be disappointed if you happen to come across Peter during your stay.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your complete recommendation of our overnight accommodations for future guests traveling through the Harrisburg, Hershey Region. Our team is committed to exceeding the expectations of our guests, and we are pleased to hear you enjoyed your time with us! Genuine hospitality cannot be achieved without exceptional people who are passionate about service. Our team is sincere in our efforts to provide friendly, personalized service for each and every guest who chooses to call the Central Hotel, “home.” We appreciate your kind words, and genuinely look forward to an opportunity to serve you, and your family, again in the future. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"They put the BEST in BEST WESTERN!!!"

5
User 27/07/2021

The staff, facilities, and O'Reilly's Tap Room & Kitchen are TOP NOTCH! When I booked our rooms online (4 adults 6 kids) I did not request a conjoined room. Upon check-in I made the request but there was none available. Mike and his team were able to get us a conjoined room for the next 2 nights. After our first night in the morning we were heading to Hershey Park. The team there helped us store our luggage in a secure area for the day while they got our new rooms ready. Later that afternoon when everything was ready to go Mike called me and sent a text to let me know everything was complete. Everyone on the staff was professional and SUPER FRIENDLY! We had conversations and joked with all of them like we knew them for years. O'Reilly's Tap Room & Kitchen was also TOP NOTCH! From the breakfast buffet to their delicious food and drink all just steps away from our rooms. The staff at O'Reilly's was equally as friendly and we had a great time with them! They helped make our trip really fun! And the kids had a BLAST! Can't say enough good things about our stay. I wish I remembered everyone's name because I would give a HUGE SHOUT OUT to all of them!!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you so much for sharing your exceptional experience at the Central Hotel with future visitors of the Harrisburg, Hershey region! We appreciate your mention of our full-service accommodations, including O'Reilly's Taproom & Kitchen, and are pleased to hear we exceeded your expectations! Most importantly, we thank you for recognizing Mike for his incredible focus to guest satisfaction. His commitment to providing friendly, personalized service for our guests is unmatched, and we are proud of his unwavering commitment to hospitality! Thank you for sharing your complete recommendation for future guests! We wish you continued safe travels, and an enjoyable remainder of the summer! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Couples BEWARE"

2
YoginiAmber, Frisco, Texas 25/07/2021

Best western is always our “goto” hotel travel stops. This “Premier” caught our eye from the beautiful lobby photos, we envisioned having some well deserved drinks after a longs day drive. We walk in exhausted and excited to be there. Bar closed. Wild goose chase to find our room via front desk directions. Wet unsupervised screaming kids darting in front of us trying to just get to our room. Keys didn't work. (Third times a charm of walking back and forth trying to get the key to work) Decided to just go to the restaurant since the lobby bar didn't exist. OMG that is the loudest place I've walked into in a LONG time. Tables full of kid sports teams and such all talking louder and louder to hear over each other. Immediately walked out to get back in the car after driving all day to find some food and a drink. After getting back the key didn't work… again. Finally get in, go to get some rest… prank/accidental calls several times all through the entire night and had to unplug the phone, and somewhere between all that the clock alarm went off at 1:30am. We were exhausted when we had to get up to drive an hour to the airport first thing the next morning. If you are here with your kids sports team or Girl Scouts or whatever little kid event, I'm sure everyone had a good time and you expected an exhausting time. If you are just a couple passing through… DO NOT stay here!!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear YoginiAmber, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community. Our grand atrium, as you have mentioned, offers an exceptional first impression for our guests, and also serves as an incredible venue for weddings, events, and social functions. We genuinely appreciate your constructive feedback which will ultimately aid the continual improvement of our product and service. Most specifically, as it relates to your key deactivation and unplanned clock radio alarm, our team will further investigate each item to determine a reasonable solution to ensure similar incidents are less likely to occur in the future. Our on-site restaurant, O'Reilly's Taproom & Kitchen, offers a pub atmosphere where our guests can find friendly service, great food, and an array of beverage options. O'Reilly's is a popular gathering spot for the local community, and traveling guests; and we're sorry to learn the volume of business on Saturday evening ultimately led to your decision to seek dining elsewhere. We wish you continued safe travels, and thank you for your loyalty to Best Western. If I may provide assistance during future travels through the Harrisburg, Hershey Region, please do not hesitate to reach out directly. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Lovely service at O'Reilly's Tap Room"

5
User 21/07/2021

I have been staying at The Best Western for a family visit. I have eaten at O'Reilly's several times during this visit and have been more than impressed with the service from Zack. He's personable and attentive even with a packed house. I also recommend the Lava cake for dessert.

"Over past"

5
User 17/07/2021

Our Pastor had passed away on the 4th of July. The hotel staff catered the event. The food was spectacular! Everything from the chicken, the roast, chicken corn chowder, potatoes and vegetables! Excellent!

"Family trip to Hershey"

5
sstitt12, Indiana, Pennsylvania 14/07/2021

Our family wanted to stay at a nice place that was fairly close to Hershey Park and Chocolate World. The Premier Best Western was an extremely good value! We had clean rooms, access to an impressive pool, and very friendly and professional service from all staff members. We would deinitely stay there again if we're every traveling there.

"A nice place to stay"

5
michaelcG7899BL, Bedford, Texas 13/07/2021

We stayed 2 nights at the Central Hotel. This is an older property, but is very well kept. The front desk staff weregoing very friendly and helpful, and the room was very clean and comfortable. There is no complimentary breakfast because they have an attached restaurant/bar. The restaurant is an Irish pub style with excellent service, tasty food, and a number of local beefs on tap.

"Not even following CDC covid restrictions"

1
ALBtraveler12, Albany, New York 12/07/2021

We have stayed here before pre-covid and after our experience this time, we will never stay here again. They are not enforcing CDC mandates that unvaccinated people mask and there were kids between 5-12 everywhere unmasked. My family were literally the only masked people in the very crowded hotel. No exaggeration. There were not even signs saying you had to follow CDC recommendations. The hotel was very crowded since there was some kind of sporting event plus the Hershey Park crowd. Again, my husband, me and my two kids (who are under 12 so unvaccinated) were the only masked people in the whole hote. NOPE. Won't be staying at BW anymore if this is how their brand is handling health and safety.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you. The health, safety, and well-being of our guests is our utmost priority; and our leadership team is committed to providing a safe environment for our team members, our guests, and our local community by following all health, safety, and disinfecting guidelines issued by the CDC, AHLA, and Best Western Hotels & Resorts. In accordance with CDC guidance, guests who are fully vaccinated are no longer required to wear face coverings. Additionally, the Pennsylvania Department of Health lifted universal face mask requirements on June 28, 2021. We encourage unvaccinated individuals, or any guest who finds comfort in wearing a face covering, to continue to do so. We wish you continued safe travels, and certainly hope to welcome you back to Best Western again in the future. If I may be of further assistance, or may answer any questions regarding our health and safety guidelines at the Central Hotel, please do not hesitate to reach me directly. Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Great place to stay"

5
MIKE C, Bedford, Texas 08/07/2021

This is a lovely, well-kept property with a conference center and restaurant. The room was very comfortable and clean, and staff were friendly and helpful. O'Reillys is the attached restaurant and was one of best restaurants attached to a hotel we have been to. The wait staff was extremely friendly, the food was very good pub style, and the selection of craft beers was nice. We would definitely recommend both the hotel and restaurant.

"Exceptional Stay"

5
MrsDavis83, Clinton, Maryland 06/07/2021

The housekeeping staff have excellent service they go above and beyond. The customer service from the front desk is magnificent. The bartender was awesome at the restaurant and the food was great. My children loved the pool. If we walked out our balcony door we were in the pool area how awesome is that.

"Beautiful stay!"

5
mcarroll3131, East Haven, Connecticut 29/06/2021

The room was excellent, the team were very helpful. Overall would definitely book our stay here again! It was a great time and we can't wait to come back! It was a great feeling to come back here and relax after a busy day.

"Needs renovation"

2
User 27/06/2021

Stayed for one night while visiting Hershey Park. The rooms need some major updating. When you have to put cut out pieces of wallpaper back on the walls it's time to renovate! The bathroom was extremely small and the shower was disgusting with mold all over. The couch had white stains on the cushions. 10pm quiet hours did not exist. Maintenance was banging on the door at the room across from us at midnight and kids running up and down the halls till 1am. It wasn't just our floor either, our friends on the 3rd floor experienced the same thing. Never again, look for somewhere cleaner, newer at probably 1/2 the cost!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your candid remarks regarding your recent stay with us at the Central Hotel. Our team is committed to providing clean, quiet, well-maintained accommodations for our guests, and we genuinely apologize that we fell short of providing you with a great experience. While our property is not the newest in the market, our team remains focused upon executing appropriate preventative maintenance, and deep cleaning schedules, to ensure our facilities remain in excellent condition for arriving guests. I have sent a private message to you in hopes that we may connect to identify your specific guest room to ensure we immediately address the items you have mentioned. We recognize a good night's sleep is dependent upon several factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. Our quiet hours aim to support this initiative, and we kindly ask for our guests support of these posted hours. Our hospitality team is available 24-hours a day to support this effort, and address any concerns once reported to our team. Thank you once again for providing us with your feedback, as it is through the observations and remarks of our guests that we will continue to improve upon our product and service. We wish you continued safe travels, and hope to have an opportunity to welcome you again in the future while visiting nearby HersheyPark. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Average hotel, nothing special"

3
rrathoreus, Allison Park, Pennsylvania 26/06/2021

We took a family trip to Harrisburg and based off the reviews on Trip advisor we chose this hotel. The room was ok, attached restaurant lunch was good but breakfast was a scam. The hotel advertised a $5 early bird breakfast special, however when we went there the restaurant refused to honor it and said they were not running that special that week. They offered a buffet for $13 for adults instead . You would think after paying $ 13 for 1 buffet the food would be top quality. The pancakes were tough, the bread had mold on it, the sausages tasteless. The rooms all were around the pool which was open till 10 pm and very noisy . An ok room nothing special.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community. We regret to learn of your dissatisfaction, yet we remain committed to listening to our guests, and leveraging their feedback for the betterment of our product, and service. We are sorry to learn our Early Bird Special, which is available weekdays from 7am until 830am, was unfortunately not available during your time with us. Unfortunately, we further compounded your dissatisfaction by offering a less than satisfactory breakfast buffet. I accept complete responsibility for your uncharacteristic experience with our breakfast offerings during your time with us. We understand a great breakfast is important to travelers, and share the belief that an exceptional value is critical to exceeding expectations and enhancing guest loyalty. We sincerely appreciate your feedback, and I am certain our team will improve as a direct result of your feedback. We genuinely anticipate a future opportunity to welcome you back to the Central Hotel in the future. Thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Ok"

3
User 24/06/2021

The lobby area is very nice. The staff is friendly and polite. Room smelled musty. Two out our days we received a note saying they were unable to come in and clean the room. Breakfast could be purchased in the pub.

"Great meeting"

5
User 04/06/2021

From the time we arrived, the staff was friendly, efficient, and helpful. Must not miss meeting the General Manager upon arrival. Although he was a graduate of my rival, St. Josephs' University, Philadelphia and I a graduate of Villanova University, his assistance was unparralled. We were checked in at the Front Desk in a mate of minutes and escorted to our room. Lunch and breakfast were speedy and delicious and very lo priced for the quality. Out Convention luncheon and Banquet werr served by the nicest waitstaff I have ever encountered. Thank you, Peter. You have trained your staff well.

"Excellent experience at the Central Hotel"

5
User 02/06/2021

We stayed at the Central Hotel for a soccer tourney with a block of 40 rooms, all of which had children. The staff could not have been more helpful! Friendly and efficient service, Lexi Katie Claude Mike at the front desk and Megan in special events were amazing helping us to secure a hospitality room, helping to distribute gift bags as families arrived, and never once being flustered by the chaos a soccer club with kids this age inevitably brings with it! We will absolutely stay here again, mainly bc of the staff.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Soccer Team, Thank you for selecting us for your overnight guest room accommodations while competing in a nearby tournament! We are pleased to hear our team exceeded your expectations, and thank you for personally recognizing so many of our incredible team members! Thank you once again for recommending us for future traveling guests! We genuinely look forward to another opportunity to welcome you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Went to visit my mom and stood at this hotel with my 11 year old son and we loved it."

5
User 30/05/2021

Pool was amazing and game room as well. We met the house keeping manager named Orlando Santiago and he was of great help and was extremely friendly. Will definitely be staying here again when I visit.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate you taking the time to share your feedback regarding your outstanding experience with us! Thank you for specifically mentioning your enjoyment in our large heated indoor swimming pool, and electronic game room! As you have mentioned, however, it is our people who truly differentiate the Central Hotel from alternate accommodations in the Harrisburg, Hershey Region. Thank you for specifically mentioning Orlando who works tirelessly alongside so many in our housekeeping department to ensure our guest rooms are clean and comfortable for our valued guests. His leadership, extensive experience, and focus to hospitality fuels our team's commitment to excellence. We wish you an enjoyable summer season, and thank you for your complete recommendation of the Central Hotel! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great place for family going to Hershey"

5
carrieworkman9, West Chester, Pennsylvania 25/05/2021

Even though it's a 20 minute drive to Hershey, right next door is a Giant, a Wendy's, a Dunk'nDonuts & a Panera and mo4re. The hotel is nice, has a swimming pool and a game room. It's a conference center so it's on a quiet business street.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community! We appreciate your mention of our convenient location to Hershey, as well as our large indoor swimming pool, and electronic game room! We're pleased to learn we exceeded your expectations, and look forward to welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel!! Will be back..."

5
User 21/05/2021

Very pleasant and accommodating staff. Claude and Mike provided excellent customer service and made me and my family feel very welcomed. The hotel and rooms were very clean!!! Nice to have fridge and microwave. Great size indoor pool. The staff in O'Reillys was very nice and accommodating as well. Minutes from downtown Harrisburg - excellent pizza at Cork and Fork with a view of the Capital! We will be back to visit.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding our awesome team, and full-service amenities. We appreciate your recommendation to future visitors of the Harrisburg, Hershey Region! We will be certain to recognize both Mike, and Claude, for their outstanding contributions! Their unwavering commitment to guest service truly distinguishes our accommodations from alternate locations in the area! We look forward to an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Baseball trip"

4
jhooley65, Ashton-Sandy Spring, Maryland 17/05/2021

Ver nice hotel with great amenities. Great atmosphere and layout. Nice restaurant on the property. Proximate to attractions and restaurants. Staff was friendly and helpful. Rooms were spacious though a bit dated.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experience with us at the Central Hotel! We appreciate your specific mention of our full-service amenities, incredible team members, and spacious guest rooms! We look forward to welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Lovely place and really nice people working there"

5
User 13/05/2021

This is the nicest hotel that I've stayed at with my dogs. Very dog-friendly which was appreciated. Please clean up after your dog so the hotel will continue to allow dogs to stay. Just a great experience.

"Solid hotel experience"

5
bizekds, Coraopolis, Pennsylvania 10/05/2021

Clean, suitable amenities ... I was with a dog show and this hotel really worked out well and they gave me the exact room location I requested. It worked out well for meals, dog walking areas. I didnt have to leave my dogs for any extended time because the hotel had everything.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience with us during the DCA National Showcase! It was a pleasure to host this prestigious event, albeit outdoors, at the Central Hotel! We appreciate your specific mention of our clean, well-kept facilities and full-service amenities! We hope to welcome you again in the future when visiting the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great service"

5
hollyd3601, Chattanooga, Tennessee 09/05/2021

From the minute I walked into the hotel till the time I checked out 6 days later, I found every member of the staff at this hotel to be friendly, helpful, and extremely good at their jobs. I don't know that I've ever had a better experience at a hotel.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding our incredible team members who strive to provide genuine hospitality each and every day. Thank you for recognizing their outstanding efforts, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Above and Beyond!"

5
User 04/05/2021

I cannot say enough about this hotel and staff. Hotel was first rate but the staff is beyond first rate if that is possible. My son lost his I phone and we tracked it to a dumpster behind the hotel. I informed the front desk that we wanted to go dumpster diving for it as we knew it was in there. The battery was dead so we had to open bag after bag of trash. The hotel sent 2 members of their staff to help us which blew me away. These selfless people, joined us in going through the bags until finally through sheer determination they found it. I tried to pay them for their efforts but they both refused. I cannot say enough about people who would do that when it is not part of their job description. My hat is off - obviously when in town I know where I am staying. Hope you do too.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback regarding your experience with us at the Central Hotel. Thank you for recognizing our team members, Jose and Laurie, for their selfless support and effort to recover your son's lost item. Our culture is built upon genuine hospitality, and our team is genuine in our efforts to exceed the expectations of our guests. Thank you for your recommendation of the Central Hotel for traveling guests visiting the Harrisburg, Hershey Region. We truly hope to welcome you, and your family, again in the future. Stay Well, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Truly Premier"

5
jwhiting, Harrisburg, PA 28/04/2021

Stayed at the Best Western Premier in Harrisburg for 2 nights. We were selling our house and needed to go somewhere while the house was being shown for the weekend. This is a great property with a beautiful lobby. It was very vey quiet at night even though there were cheerleaders all over competing in a competition. Thinks quieted down by 10 PM allowing for awesome sleep. The food in O'Reilly's Pub (the hotel restaurant) was delicious. We had breakfast one morning and 2 dinners. Every meal was great! You will find the friendliest bartender in town (Jarod) and definitley ask for Zac as your server. You will be treated like royalty. Cheers!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel, and O'Reilly's Taproom & Kitchen! We appreciate you sharing your experiences with the travel community! We are committed to representing the highest level of genuine hospitality and respect for our guests and local community; and we thank you for recognizing the efforts of our team, especially Jarod, and Zac! We wish you luck with your new home! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Do not waste your money"

1
keishaocasio, New York City, New York 28/04/2021

They put all the blacks on the third floor, all the way in the rear! Many families ended up talking about it...like perfect strangers seeing the obvious . The staff was like a beautiful looking cake with worms inside. It was an interesting trip to this particular establishment. PA is amazing but NOT here!! Hair in the bathroom and the towels were like wool. Seriously horrible.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Keishaocasio, I am truly disheartened to learn of your belief that our team acted in a manner inconsistent with our core values which support a diverse environment built upon honesty, integrity, and respect. At all times, our team is committed to representing the highest level of professional hospitality and respect for each other, our guests, and our community. It is my responsibility as the leader of our organization to ensure our team is not only diverse, but also empowered to share our different thoughts, perspectives, and beliefs. Our property, located in Harrisburg, Pennsylvania, is situated in a vastly diverse market. Likewise, our hospitality team, is also diverse. I do not take this responsibility lightly, and I am proud of our team, and their commitment to supporting a hospitable culture that values each individuals' contributions every day. I understand you may be unfamiliar with the market, and our team; and I apologize that your guest room location led you to believe that our team acted despicably. I can assure you, however, our diverse team of hospitality professionals simply would not tolerate such an incident to occur at our property. I have attempted to reach you, and hope that we will connect privately so that we may further discuss your unjust accusations of our team, our establishment, and our community. Respectfully, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Lovely BW Hotel"

5
User 26/04/2021

By far the liveliest BW we've stayed at. From the moment we walked into the clean, quiet lobby and checked in and made our way up to our room. Our boys shared a pull-out sofa and and said it was the most comfortable one we've forced them ever to share. Pool was awesome. Will def be back!!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your loyalty to Best Western! We appreciate your recognition of our clean, quiet guest room accommodations, as well as our heated indoor pool! We are pleased to hear that our reservation process for the indoor pool supported a safe, and enjoyable experience! We look forward to welcoming you back again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hidden Gem of a hotel"

5
User 24/04/2021

We arrived after an 8 hour drive with our cat returning home after the winter in Florida. Every aspect of the hotel exceeded our expectations. Very clean, comfortable, pet friendly, and great amenities for the price!

"Great trip"

5
arleneb46341, Cape May, New Jersey 19/04/2021

We went to visit our daughter and granddaughters and had a wonderful time. The pool area was checked to make sure only the people that made reservations where there. The restaurant was friendly with a good and reasonable menu. Rooms were clean and quiet at night.

"Great staff and great hotel"

5
H8643TWjoshuaw, Tampa, Florida 12/04/2021

Our room was very clean. Throughout our stay the staff was carefully and tactfully cleaning and maintaining the hotel and conference center. My family had a great stay and look forward to visiting again! I actually left something in our room after checking out and leaving the hotel, but the hotel staff was super helpful to get the item back to my family. Very grateful!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you so much for taking the time to share your feedback regarding your recent experience with us. Our team is genuine in our efforts to provide memorable experiences for our guests, and we truly appreciate your positive remarks! I will be sure to share your comments with our incredible team of hospitality professionals! Without great people, your experience, and the experience of so many guests, would not be possible! It is through their commitment to hospitality that we are able to exceed the expectations of many! Thank you once again for sharing your positive remarks with the travel community! Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Finally, a hotel stay where everything came together"

5
Chris_Ransdell, Belvidere, New Jersey 11/04/2021

As many others have experienced, COVID has had a huge impact on hotels. We've had plenty of stays at various properties, Best Western or other that have had cleanliness concerns or where staffing was so reduced that rooms weren't ready until way past check-in time etc. What a breath of fresh air literally and figuratively The Central was. During our 3 night stay we didn't have a single issue or concern related to the hotel. The Lobby is very attractive and made for a nice quiet place to play games. Our room was at the end of the hallways which made for a bit of a walk to the lobby but was worth it for peace and quiet. The WiFi did everything I needed it to with great performance. Housekeeping did a great job at delivering a spotless room when we checked in and a freshened room every day of our stay. The on-site dining was satisfactory with great service and quality, but in my opinion, somewhat bland food. Being a Premier, this is one of Best Western's most full-featured properties. All my BW Premier experiences have been stellar and I always hope to find one nearby when I'm booking travel.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the outstanding efforts of our incredible, growing team! While we most certainly are not exempt from the challenges the hospitality industry faces today, we are privileged to have a great team of hospitality professionals who work concurrently towards achieving the goal of providing our guests with exceptional experiences. We thank you for your loyalty, and most certainly will share your feedback with our team members who make it happen each and every day! Thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Not good - at all"

1
User 11/04/2021

The rooms smelt horrible - like a smoker was just in there. The halls smelt of marijuana. The toilet was never clean. Really high hopes, really bad experience. I won't be staying here again in the future.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your candid remarks regarding your recent uncharacteristic experience with us at the Central Hotel. Our team is steadfast in our efforts to provide consistently clean, well-maintained accommodations; and I genuinely apologize that we fell short on this particular occasion. We are committed to the health and safety of our guests which absolutely includes maintaining a smoke-free environment. All forms of smoking, including vaping, e-cigarettes, and marijuana are prohibited within the building, most especially in our guest rooms. Ultimately, it is our responsibility to ensure that all guest rooms are clean, and fresh, prior to the arrival of a guest. I accept complete responsibility for our oversight of your particular guest room, and I can assure you, our leadership team will continue to actively monitor and immediately address any violation of our property's smoke-free pledge. I have attempted to reach out to you personally, and hope to have an opportunity to speak with you personally so that I may further share our commitment to hospitality. Kind Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"AAA picked a winner"

5
Sr_bigotes_12, Meredith, New Hampshire 08/04/2021

Stopped here on our way back from Florida. Pet friendly, this is one of the best we've found on our trips south from New Hampshire. Roomy and very comfortable, we highly recommend it. O'Reilly's Irish Pub had an early bird (7-9) breakfast special that for us was perfect. Their St. Patrick's Pot Roast was more than enough for 2 to split. We don't however, recommend the Bacon Bread Pudding.

"Great stay for our Hershey Park Visit"

4
Y5388QLdavidv, Westminster, Maryland 06/04/2021

Clean rooms, friendly staff. Host at the restaurant was not pleasant and did not make a good first impression. Overall a great hotel to stay with kids. Pool was good but needed to be cleaned. Arcade was a hit as well.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your sincere feedback regarding your recent overnight stay at the Central Hotel while visiting nearby HersheyPark! Our convenient location to Hershey, full-service amenities, and experienced hospitality professionals truly differentiate us from alternate accommodations in the area! We especially thank you for recognizing our clean guest rooms, game room, heated indoor pool, and friendly team! We genuinely value the observations, and remarks of our guests, as it provides us insight into areas of opportunity! I am confident our team will leverage your specific feedback concerning our first impression in O'Reilly's to continue to train and develop our team members. We look forward to an opportunity to serve you again in the future, and thank you again for sharing your experience with the travel community! Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Everything a family needs"

5
jhawk73, New York City, New York 02/04/2021

Excellent hotel for families visiting Hersheypark and surrounding area. Laurie at the front desk was so accomodating and knowledgeable. The place is so clean and well maintained. Kids loved the indoor pool which is larger then most and they even have a mini arcade. The pub has alot to offer and cold beer on tap! You will not go wrong here! Highly recommended

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for sharing your excellent experience at the Central Hotel with the travel community! We appreciate you taking the time to share your feedback regarding your stay with us while visiting nearby HersheyPark! Our convenient location to Hershey, paired with an incredible team of hospitality professionals, and full-service amenities truly differentiate us from alternate accommodations in the Harrisburg, Hershey Region! We will be certain to share your feedback with Laurie, whose unwavering commitment to our team, and our guests, is an inspiration to us all ! We look forward to welcoming you again soon, and thank you once again for recommending our facilities for future visitors of the area! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Harrisburg Best Western"

5
mikeoP9255YY, Rochester, New York 22/03/2021

We were traveling from the South and found a great place to stay and was a good value for the money. We looked a the reviews on line and decided to stop. We had a wonderful breakfast that was delicious

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your overnight stay with us! We truly appreciate your mention of the exceptional value you received, as well as our incredible breakfast! Our culinary team in O'Reilly's Taproom & Kitchen takes pride in providing a remarkable start to the day, and we appreciate your recognition! We hope to welcome you again very soon! Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Nice Place to Stay!"

5
rickgray2021, State College, Pennsylvania 19/03/2021

Staff very Professional and Polite Facility is very Clean and the rooms are comfortable Restaurant has Good Food and Cold Beer Pool and Fitness Center are well maintained My choice every time I'm traveling to the Harrisburg area

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Rick Gray 2021, Thank you for your continued loyalty to the Central Hotel. We genuinely appreciate your positive comments regarding our team members, clean guest rooms, and O'Reilly's Taproom & Kitchen! We thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent stay for sports teams"

5
User 14/03/2021

This is my 2nd time staying with a sports team and each time is better. Service is top notch, clean rooms, very accommodating to our needs. They provided a conference to all sports teams to use. Excellent stay!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Traveling Team, Thank you for recognizing our clean, comfortable guest rooms as well as our friendly, genuine service! Our team is committed to providing your team with memorable experiences, and we appreciate the opportunity to be your home base while competing in the Harrisburg, Hershey Region! We look forward to welcoming you again soon, and thank you for sharing your experiences with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"It wasn't bad but not extravagant"

3
Amcconnell92, South Williamsport, Pennsylvania 12/02/2021

A colleague and I went to stay overnight for a seminar. Upon entering the gentleman at the front desk was super personable and friendly. The lobby was definitely beautiful and if it weren't for covid it probably would of been a nice area to lounge in. When we got to our floor the hallway smelled like sewage. Luckily our room didn't smell that way but it was definitely something that you could tell was there for a while and wasn't going anywhere. When entering the room we put our food in the small fridge that was pretty dated, but it looked to be working. The next morning the food was completely frozen. The wall paper was peeling in the rooms.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at the Central Hotel. We genuinely appreciate the observations and remarks of our guests, as it provides invaluable insight into areas where we have an opportunity to improve upon our product, and service. We understand clean, well-maintained accommodations are a basic guest expectation. I apologize, and accept complete responsibility, for the malodourous corridor with which you were faced upon arrival, as well as the maintenance related items you have identified from your guest room. Our team is committed to addressing all guest concerns with an immediate sense of urgency, and I am confident we will improve as a direct result of your feedback. We thank you again for sharing your remarks, and hope to have an opportunity to welcome you, and your colleague, again in the near future. Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"second home"

5
User 05/02/2021

This is the only place I stay in Harrisburg. The staff is wonderful. The restaurant is very convenient. Plenty of room for multiple vehicles. Indoor pool is spectacular. They are great at what they do. will be back in a week or two

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for sharing you consistently exceptional experiences at the Central Hotel! We appreciate your specific mention of our team members who are committed to serving our guests by providing genuine hospitality each and every day! We look forward to welcoming you again very soon, and thank you once again for sharing your remarks with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"business stay during snow storm"

5
cbpjr777, Harrisburg, Pennsylvania 03/02/2021

I had to stay at hotel during a snow storm the area had. Check in was very smooth. This hotel was a best western premier so they had a lot of amenties to use. The indoor pool is the biggest hotel pool i have ever used. The hours were reduced on the pool due to covid but was understandable. They also have a pretty nice restaurant.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to provide you with safe, comfortable overnight accommodations during recent inclement weather in the area! We appreciate your mention of our full-service amenities, which remain available for traveling guests! Our full-service restaurant, O'Reilly's Taproom and Kitchen, is home to delicious and fresh comfort foods, Irish specialties and one of the best beer lists in the area! We thank you for sharing your experience with the travel community, and look forward to welcoming you again! Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Premier, the Central Hotel"

5
User 11/01/2021

Absolutely amazing staff, very accommodations and helpful. Manager really assisted us in giving us an extra day due to inclement weather and even was able to give us a discount because of it. 10/10 would recommend again.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your outstanding experience with us at the Central Hotel. We understand health and safety are paramount to today's traveler, and our team is committed to ensuring a safe travel experience by providing clean, well-maintained accommodations. Our personalized service, however, remains the differentiating factor between our hotel, and alternate accommodations in the area. We genuinely thank you for your recognition of our team, as it is through their unwavering commitment to hospitality that we will remain a top hotel in the Harrisburg, Hershey Region. We wish you continued safe travels, and look forward to welcoming you again very soon. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"It was great"

5
User 21/12/2020

We stayed the weekend and we're able to feel extremely comfortable considering the circumstances of covid19. They are very clean. we were still able to eat food from the restaurant, just had to take it to our room which wasn't a problem. Everyone was very accommodating.

"Family Stay"

5
BonnieAaron, New Tripoli, Pennsylvania 14/12/2020

Our family picked this hotel for a weekend mini vacation and had a great time. Our grandkids enjoyed the pool and everyone of the staff was friendly and professional. Being pet friendly made the stay easier for our family as well.

"Family trip to Hersheypark"

5
James R, hampton bays, United States 02/11/2020

I have stayed at this hotel numerous times in the past and as before this time was no exception. Aside from a few restrictions due to Covid-19 the accomodations were spot on. Check-in and cleanliness were a priority, and they once again fufilled my expectations. Any time we go to Hershey or other places to vacation, I always look at Best Westerns first!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you so very much for taking the time to share your outstanding experience with us! We appreciate your mention of our clean, comfortable accommodations! Our team is committed to the safety, and well-being of our guests, and we thank you for recommending us to future travelers of the area! We genuinely look forward to welcoming you again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Stayed 10/14/20-10/16/20 Awesome!!"

5
User 19/10/2020

Everything was great. I had booked a room with a King bed and noticed that there was only a shower in the room. I really wanted a tub in my room so I went down to the front desk to ask if I could have a room with a tub. They ended up putting me in a suite instead which was great. Apparently, they were remodeling all of the Kind one bedrooms to have large showers only. The staff was very helpful and friendly. I did not eat in the restaurant but my colleagues did and they said it was great. Everything was really clean and there are plenty of places to eat very close by. I highly recommend this hotel.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community! While our deluxe king guest rooms are well-appointed with a walk-in shower, and sliding glass door, we are pleased to hear that our team provided a complimentary upgrade to accommodate your request for a king-sized bed, and a bathtub! Our team's commitment to hospitality, and friendly, personalized service truly differentiates us from alternate accommodations in the area! Thank you for your complete recommendation to future visitors of the Harrisburg, Hershey Region, we look forward to welcoming you again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great people better business"

5
User 27/09/2020

Ive stayed at this (home away from home) for multiple weeks at a time. The staff is amazing from the office down to the maintenance man. They are a compliment to Harrisburg. O'Reillys is very convenient on site. The food is great.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your experience with us at the Central Hotel. We believe our culture genuinely supports health and wellness, respect, and hospitality. Our culture permeates throughout our team, and their authentic actions each and every day truly differentiate our property from alternate accommodations in the area. We appreciate your kind words regarding our team, full-service amenities, and convenient location. We look forward to remaining your home away from home. Kindest Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great cozy place"

5
User 24/09/2020

Nice friendly accommodating staff.. smallish cozy hotel.. clean.. good price..lots of parking spots.. great stay makes you feel at home..pool hours were shortened due to covid wish would be longer.. but will come again..overall great stay..

"Great Stay"

5
User 11/09/2020

Our company has been staying here because we are working in the area. The staff is very accommodating. The rooms and overall property are well maintained and very clean. Great place to call home away from home.

"Best Western Premier Harrisburg Pa"

4
LSR53, Virginia 04/09/2020

I'd say my room was just average and bathroom is Tiny. I'd recommend not getting a room on the highway side because the noise is awful. Had a couple issues which were addressed by staff. No buffet or 24 hr drinks because of covid. Price was good and employees were great.

"Excellent Experience"

5
VindexInjuriae, Manchester, Georgia 02/09/2020

Having stayed here multiple times over the last several months, I can say with confidence that the staff makes the trip and stay a pleasure every time. From the restaurant, to house keeping, front desk, and management, every person has been kind, welcoming, and takes a genuine interest in their guests and needs. If you find yourself in Harrisburg, this is the place to stay.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your loyalty to the Central Hotel over the last several months; we sincerely appreciate your continued patronage. Our team is committed to providing genuine hospitality for our guests, and we truly appreciate your recognition of our team's unwavering commitment to service. We look forward to welcoming you again soon, and thank you once again for your complete recommendation of our overnight accommodations! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Updated Review based on Hotel Response"

4
User 01/09/2020

Spoke with the hotel manager and understand more regarding the reasoning for the pools limited hours. While unfortunate, the reasoning was legitimate. They have taken my feedback and have already began improving how certain situations are handled. We discussed everything that we found wrong, and while this stay was a miss for us, I believe this was a fluke and would be happy to give another shot on our next trip to Harrisburg/Hershey. The customer service and the ability to take, and implement feedback by the hotel manager was outstanding and more reflective of our trip to the hotel last year. I will look forward to our next stay. Removing my old review as I believe it was a one time bad experience and the hotel shouldn't receive a permanent bad mark - especially when the majority of our complaints were due to other guests.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear SPuhac, Thank you once again for taking the time to speak with me via telephone regarding your uncharacteristic experience with us. We genuinely appreciate your feedback, and as I mentioned during our conversations, we are committed to ensuring our property will improve as a direct result of your candid remarks, and observations. We genuinely look forward to welcoming you, and your family, back to the Central Hotel in the near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Visit my hometown"

4
Imfsg2, Zion, Illinois 01/09/2020

This is a wonderful hotel. I love the fact that there are microwaves and refrigerators in the room. The staff was nice and personable and the hotel was very clean. The only issue I had is that I left a heating pad which was a gift in our room. I called several times but didn't get a callback. I then contacted the GM Peter Chiccarine (?) and he was truly helpful. He assured me he'd check into the matter and get back to me by noon. He did so, before noon I might add, but couldn't find my heating pad. Peter went the extra mile and sent me a new one from the gift shop. He didn't have to and rarely do you see or hear of hotel staffs doing this sort of thing. I appreciate his care and effort in the matter and he should be commended on his willingness and concern to help make his guests stay a memorable one, which he did for me. I will stay at this hotel whenever I visit my hometown bc it's the kind of 'special treatment' you want when you're away from home. The price was reasonable and comparable to other hotels in the area and overall we were very happy. We brought along our teenage kids and ut was great that they could accommodate us with adjoining rooms which many hotels don't have or "hold for special guests". Thanks again for making our stay a great one. Best regards to Mr Chiccarine and I hope I didn't butcher your name too much. Will stay here again for sure!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your memorable experience at the Central Hotel with the travel community! Our hospitality team is committed to serving our guests through genuine acts of kindness, and hospitality. Thank you for recognizing our clean, comfortable accommodations and exceptional value! We look forward to your return visit to your hometown again soon! Great job on the last name by the way! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Had a very nice time"

5
jennifergE9917QJ, Stanhope, New Jersey 29/08/2020

We were here from August 25-29. Had a very nice stay. Everyone was very nice at the hotel. Place was clean. Had one day where our room was not serviced and the staff rectified it quickly and we were very pleased. Pool hours were shortened due to covid which was probably was not needed but at least it was opened and it was very nice. We would stay here again. Thank you.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent stay at the Central Hotel with the travel community! Our team is committed to the health and safety of our guests, and we are pleased that we were able to quickly service your guest room upon request. Unfortunately, many difficult decisions and operational adjustments have been required to ensure the health safety of our guests while also supporting continued business operations. We believe reducing the availability of our indoor pool is in the best interest of both our guests, and our team members. Our leadership team is always evaluating opportunities to enhance our guests' experiences, and I can assure you, when we can safely return to extended hours of operation, we will adjust accordingly. We appreciate the understanding of so many valued guests, and we remain committed to exceptional hospitality amidst the current pandemic. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"IR"

5
Iwiwnyc, New York City, New York 24/08/2020

I spend wonderful days with my family and friends in this hotel. My stay was beyond expectation. The hotel lobby is so beautiful. The staff are top notch. They're friendly, helpful and accommodating. Rooms are very clean, spacious, comfortable and well appointed. The hotel also has complimentary bus and is able to pick you up from train station or airport. Free internet speed is really good. I would stay again without hesitation.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding our incredible team of hospitality professionals who are truly dedicated to ensuring memorable experiences for our guests! Thank you for recommending our overnight accommodations for future visitors of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Highly disappointed"

2
abigailh764, Pittsburgh, Pennsylvania 21/08/2020

We have started going to Hershey park every year, we had booked a nasty hotel last year and my husband ended up going out at 3 am and changing our hotel to the best western premier in Harrisburg. We were so thrilled with this hotel, beautiful, great employees, pool, arcade, etc We would go to Hershey and spend the rest of the night at the hotel pool..... This stay on the other hand....we booked and paid the same price as last year only to come in and find out the pool closes at 5 pm..... so I ask why and she says because of Covid.......I stated you are closing the pool at an inconvenient and unnecessary hour BECAUSE of Covid while I literally saw 8 guests WITHOUT MASKS just while walking from the lobby to the elevators! Also the room service and janitors didn't even have a mask in site according to my other family members! 10-5 is a crap time for a pool because this area esp is for families on vacation and doing other things, also the pub closes at 8pm! It's garbage! So we had to spend EXTRA money leaving the hotel to find other ways to entertain our kids! We will NOT be staying here again because of this, closing an amenity because of a pandemic and not making it mandatory for ALL staff and guests to wear masks if they want to take it so seriously! We already have to deal with Hershey cutting their hours but now have to accommodate our activities because we were expecting certain amenities stated on their website. (If you search in the fine print You CAN see the pool hours on the website but honestly they should have it posted on the main page)

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for providing us with a second opportunity to exceed your expectations while visiting nearby Hershey. We are pleased to hear a memorable stay in 2019 led you back to the Central Hotel in 2020. We too, however, are disappointed to learn of your dissatisfaction with your most recent stay. Face coverings are required by all team members, and guests except while swimming, or dining. Above all else, our team is committed to the safety and security of our guests, team members, and community. We would love nothing more than to provide full access to all hotel amenities, including our large indoor pool, and O'Reilly's Taproom & Kitchen. However, as a result of the pandemic, many difficult decisions and operational adjustments have been required to ensure the health and safety of our guests, and sustain business operations. Our leadership team is constantly assessing our processes, and we genuinely appreciate your feedback which will be used to improve upon our product, and service. I look forward to your return call, and sincerely hope for the opportunity to reiterate our team's commitment to hospitality amidst the current pandemic. We wish you and your family continued health and safety, and hope for an opportunity to welcome you again in the future. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Disappointed"

2
677edwardr, Long Island, New York 19/08/2020

After reading previous reviews on Trip Advisor, we were expecting an extraordinary hotel experience but, unfortunately, we were greatly disappointed. The outside of the hotel looks “tired” and depressing. People were sitting around in various spots smoking and drinking. From the once glamorous lobby, we surmised that the hotel had a past heyday. Because we had a small dog with us, we were given a room in the rear of the hotel, facing the interstate and an unsightly parking lot with a dumpster filled with industrial waste. To gain closest entry to our room, that's where we had to park our car. Luckily, the room seemed well-insulated as we were not bothered by any traffic noise. The room was, for the most part, quite clean although we found the drapes dirty and the very old carpet in need of replacement. The general cleanliness of the room, in these harrowing times, enabled us to stay put for the night. On a positive note, the staff at the hotel was very pleasant and concerned about our disappointment. They offered to move our room but we were already settled in and tired from our very long drive from South Carolina. We received a nice note of apology from one manager and another email note from another manager. Would we give the hotel a second chance? I very much doubt that.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your constructive comments regarding your recent overnight experience with us at the Best Western Premier, the Central Hotel. Above all else, our team is committed to providing safe, clean, and comfortable accommodations for our guests, and we thank you for identifying both the positive aspects of your stay, as well as areas where opportunities for improvement exist. I am pleased to learn our team responded to your immediate feedback, and attempted to recover your experience by displaying acts of empathy, and kindness. Ultimately, I accept responsibility for the observations you have shared, and I apologize we did not exceed your expectations. Our team remains steadfast in our efforts to provide memorable experiences for our guests, and I am confident we will utilize your feedback for the benefit of the property. Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Will defiantly stay again!"

5
twotonecase, Virgil, New York 03/08/2020

Clean, friendly and relaxing. Didn't get to use the pool but everything else was accommodated. We meant a lot of friends staff and employees and the price was awesome. Thank you to your team and we will be back.

"Excellent"

5
User 31/07/2020

I was really impressed by the hotel itself and the front desk clerk Matthew was such a great help with our stay there. Matthew did such a awesome job that we booked another stay to return. Thank you to mathew fi Or naking our stay comfortable

"Awesome Stay- Firm Mattresses"

5
User 15/07/2020

This is an exceptional hotel to stay at. I would warn anyone who needs a softer mattress to bring your own topper. However, the firm bed was the only negative thing I have to say about this hotel. The service was awesome, the amenities were awesome.The staff was awesome. You will not be disappointed.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our incredible hospitality team! It is through their unwavering commitment to hospitality that we are able to consistently provide clean, comfortable, and safe accommodations traveling guests rely upon! We typically receive rave reviews regarding our Serta Perfect Sleepers, yet understand mattress preferences vary from guest to guest. In the future, do not hesitate to let us know if there is anything we can do to improve upon your comfort, as we are committed to exceeding your expectations! We look forward to welcoming you again in the future. Stay Well, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"A Hotel That Meets All Your Travel Needs"

5
HockeyGirl2004, Harrisburg, Pennsylvania 14/07/2020

We had a group of friends and family stay at the Best Western Premier this past weekend. We were in the area to go to Hersheypark. Like many people we were concerned due to COVID-19, but the staff made us feel comfortable and safe. They are following all recommended guidelines. The hotel was very clean and staff was constantly disinfecting public areas and high traffic areas. The guestrooms are spacious, spotless and have everything you need to feel at home. We will definitely be back.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for sharing your recent experience with family & friends at the Central Hotel with the travel community! We appreciate your complete recommendation, and are pleased to hear we exceeded your expectations as it relates to safety, cleanliness, and comfort! We appreciate your business, and thank you for providing us with an opportunity to serve you! We hope to welcome you again soon! Stay Well, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Always a great experience"

5
Joseph R, West Babylon, United States 11/07/2020

Great hotel. Taking all necessary safety precautions. When I go to Hersheypark this is the hotel my daughter and I stay at. Always. First rate communication and service from the reservation to check out. Love this hotel.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your loyalty to the Central Hotel while visiting nearby HersheyPark! Our convenient location, dedicated team of hospitality professionals, and exceptional value truly differentiate us from alternate accommodations in the area. Thank you for your complete recommendation of our facilities to future visitors; we hope to welcome you, and your daughter, again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Horrible"

2
User 09/07/2020

I went specifically for the Hershey Park. The rooms were clean, but the fridge leaked. The arcade games were rigged and when we went to the front desk they claimed that they couldn't do anything! So they Key Master game just look at the bottom- it's in winnable because there is a wall blocking where the prizes fall from where the flap is. Vending machines over priced like $2 for a bag of m&ms and 2.25 for a KitKat?! And the pool closes at 5 PM. Many people use that hotel especially for the Hershey Park and we expected to go to the park and come back to take a dip in the pool to cool off, but instead they close the pool extra early. Then the workout machines don't work. Only the step and treadmill worked. The good part about this hotel however was that it was super clean and the lobby was absolutely beautiful. Rooms were nothing impressive though :) definitely wish we went to another hotel though

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us for your overnight accommodations while visiting nearby HersheyPark. We appreciate your mention of our super clean guest rooms and beautiful grand atrium, yet are disappointed to learn we ultimately did not exceed your expectations as a valued guest. We remain committed to the safety and well-being of our community while delivering safe, comfortable accommodations. Accordingly, we have limited our pool hours in agreement with CDC Guidelines to reduce gatherings and encourage social distancing. We thank you for your additional remarks regarding our electronic game room, vending area, and fitness room. We value the observations and remarks of our guests, as it provides invaluable insight into areas of opportunity for improvement. I have sent a private message to you, and genuinely look forward to an opportunity to speak via telephone so that I may personally share our commitment to hospitality excellence. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Peter and staff were so helpful!"

5
User 08/07/2020

My Dad embarked on a solo motorcycle trip and I wanted to surprise him with a drink when he arrived after a long day. I called early in the morning and Peter and his staff were quick to figure out a plan for me despite the pub closure. He even offered to personalize the gift with a note. It really made my day to be able to do this and I was so impressed that the ownership Peter took over this silly small task that could have easily been denied by them. He went above and beyond and if I'm ever in the area I'm sure to stay with this hotel. Thanks again!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with the travel community! Our team is dedicated to exceeding guest expectations by providing friendly, personalized service, and we thank you for providing us with an opportunity to serve you! We are hopeful our onsite restaurant, O'Reilly's Taproom & Kitchen, will return to daily service in the near future! In the meantime, we are pleased to offer indoor, and outdoor seating for breakfast, lunch, and dinner Tuesday through Saturday from 7am until 8pm, as well as breakfast on Sunday morning from 7am until 11am. We appreciate your recommendation to future travelers of the Harrisburg, Hershey Region, and thank you once again for sharing your experience! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"1st Trip Post Quarantine"

5
Wilson561, Lake Worth, Florida 02/07/2020

Many families are itching for a vacation but are also apprehensive because of safety and health precautions. Rest assured, this hotel lived up to all expectations with its cleanliness and safety measures. According to Best Western, all rooms are cleaned with hospital grade products and left vacant for 24-48 hrs before next booking. It smelt and felt clean and the beds are so comfy. The family suite gives the perfect amount of room. Peter (GM) and team were always out asking guests about their stay. Elka at O'Reilly's was ready to serve you for breakfast. AND your only 10 mi away from Hershey park and other great attractions. Highly recommend

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Ms. Wilson & Family, Thank you for providing our hospitality team with an opportunity to serve you! We understand health and wellness are paramount to today's traveler, and we appreciate your recognition of our clean, well-maintained accommodations! We remain committed to the safety our team members and community while delivering safe accommodations traveling guests' rely upon! We look forward to an opportunity to safely welcome additional travelers this summer, and thank you for your high recommendation! Stay Safe, Peter J. Chiccarine, CHA | General Manager Best Western Premier, The Central Hotel

"Excellent Hotel"

5
gregorik982, Harrisburg, Pennsylvania 19/06/2020

Our business stays at this hotel every month when we make a trip to our satellite office. We feel very at home here, and it has the best room service from O'Reilly's. Would highly recommend anyone to stay here if they're in the area.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate your positive response, and thank you for recommending our accommodations to future business travelers in the Harrisburg, Hershey Region! We look forward to the opportunity to welcome you, and your colleagues, again in the very near future! Best Regards, Peter J. Chiccarine, CHA | General Manager Best Western Premier, The Central Hote

"Great Hotel"

5
Anita M, New York City, New York 15/06/2020

Long time visitor to the Hershey area, first time staying at this hotel. Older hotel but very clean with exceptional staff. Stayed in a family suite which had 3 beds, fridge and microwave, made our stay very comfortable. O'Riellys tap room has really good food (large portions) at reasonable prices. Pool is very nice but you do hear all the noise if you are in a first floor room alongside.. Will definitely stay again!

"When you want the best. It's here"

5
RolandoB, Long Island City, New York 17/05/2020

This is a great hotel! Indoor pool, a restaurant on the property! The staff is great. You are close to Hershey park and shopping. My family loves this hotel, it's the only place we stay when in Pennsylvania!

"Nice hotel, great breakfast"

4
157henk157, Riehen, Switzerland 18/04/2020

Very comfortable hotel, with lots of restaurants in the neighborhood and a very nice breakfast. Ideal for a family of four if you don't mind sharing the room for one night. But it was a good place to stay on our way to Hershey's.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your experiences at the Central Hotel while visiting nearby Hershey. Our full-service accommodations, convenient location, and incredible team of hospitality professionals aim to provide traveling guests with an incredible value, and we thank you for recognizing our efforts. We eagerly await an opportunity to welcome visitors of Hershey again soon, and thank you again for sharing your memorable stay at the Central Hotel with the travel community. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel"

5
User 06/04/2020

Very nice very clean comfortable hotel beds were great restaurant was awesome hotel staff was very friendly and very accommodating to any needs that I may have had. Will definitely stay there when I am working in the area in the future

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience at the Central Hotel with the travel community. We understand health and wellness are critical to today's travelers, and we remain fully committed to the safety of our team, and community while consistently delivering safe accommodations guests rely upon. We appreciate your recommendation, and genuinely look forward to welcoming you during future business travels. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Happy Guest "

5
marktH2253VV, Hiram, Georgia 01/04/2020

This establishment is convenient and extremely clean. The restaurant is fantastic. This is a convention hotel but the staff makes you feel like a guest at a Luxury resort. My accommodations were updated, fresh and sanitized. I stay here at least twice monthly and recommend it. Chelsea and Peter J had me in the room and comfy in less than five minutes.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We understand health and wellness are paramount to today's traveler, and we appreciate your complete recommendation of the Central Hotel. Our team remains fully committed to the safety of our team members and community while delivering healthy, safe, and comfortable accommodations travelers rely upon. Our full-service restaurant, O'Reilly's Taproom & Kitchen, remains dedicated to providing Grab & Go service for our guests, and we thank you for mentioning our fantastic offerings! Thank you again for sharing your outstanding feedback with the community, we wish you continued safe travels. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Hotels Shout Out"

5
Brian H, Springfield, Vermont 27/03/2020

We traveled for 5 weeks, ending our planned trip early due to Covid19. We stayed 20 different nights at a variety of Best Westerns. I have to share how well each of these hotels met and/or exceeded our expectations. We felt confident that all was being done to protect us, that could be. We saw meetings being held with staff to update them and saw measures taken to keep us safe. Most of the buildings were either in good repair or being fixed up. Some of the rooms needed some sprucing up or updating, but cleanliness is most important to us and most were. All beds were comfortable. Most had a good choice of breakfast offerings, until the bag lunch was begun, which was understandable, and even then, some served a hot breakfast to take to your room. Staff members were always friendly and willing to help. Locations are also very good for travelers on the move. We also really appreciated that we were Best Western card members. We were shown appreciation by receiving extra points and sometimes snacks and ended up getting a few free nights in the process. I love their program. I just had to send this shout out for our appreciation. Good job.

"BWP & Elke"

5
HEARINGDOC330, Doylestown, Pennsylvania 16/03/2020

Whenever you are in Harrisburg, you must stay at the Best Western Premier and enjoy the outstanding breakfast provided by Elke and her staff. You pay a little more for the hotel. But overall, you will not be disappointed!

"Fantastic stay with Family and dogs!"

5
roscoe2020, South Williamsport, Pennsylvania 14/03/2020

We booked this room specifically so we could travel with our dogs. These folks were super accommodating and the price was very reasonable. Our boy wanted a pool and we had one a few doors down, very convenient. The room was a pet room but it was very clean anyway. The entire stay was beyond our expecations!

"Bus tour overnight"

5
CrossExperiencetours, Fredericton, Canada 07/03/2020

We have used this hotel for overnight stops nunerous times and have always received great service, from the desk staff to the maid service. The attached restaurant has always something that our passengers look forward to when they know we are stopping for the night. Recomend you get there early for happy hour

"The ONLY place to stay when in Harrisburg."

5
GregPaulson, Mountain Top, Pennsylvania 19/02/2020

Stay here every time we are in Harrisburg. Reasonably priced, clean & quite rooms. Friendly staff. Kids LOVE the indoor pool. Attached resturant is a BIG PLUS and you get 10% discount when eating in or ordering rooms service. Food is very good. Stay here. You won't be disappointed.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your loyalty to the Central Hotel, and are pleased to hear our team continues to exceed your expectations by providing an incredible value. Thank you for your complete recommendation, we look forward to welcoming you, and your family, back to the Central again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Beautiful hotel"

5
ontariocouple165, Roseneath 18/02/2020

Great hotel with friendly staff. We were traveling on Christmas Eve so a lot of places were closed. Front desk staff helped us find a great place nearby to have dinner and made sure we had a good continental breakfast before heading off on Christmas morning. Room was very clean and comfortable.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate your kind words, and thank you for acknowledging our clean, comfortable guest rooms! Our team believes in providing genuine hospitality, and we thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Place to Stay I've stayed to date"

5
351walter, Merrill, Michigan 15/02/2020

During my 9 day stay along with other outfitters in my group I received hands down excellent service and hospitality. Breakfast was outstanding and the Bar/Restaurant served the best food I've had at a hotel. We always reserve for the following year prior to our departure.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us as your home away from home while attending the GAOS at the nearby Farm Show Complex! We sincerely appreciate your positive remarks, and most especially thank you for recognizing our service, and hospitality. Our team is dedicated to engaging with our guests to ensure memorable experiences, and we are pleased to hear our genuine hospitality exceeded your expectations! Thank you for your complete recommendation of our accommodations, we look forward to welcoming you again! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Premier Harrisburg PA"

5
User 14/02/2020

This is a great hotel if you are in the Harrisburg PA area. They have clean rooms, indoor pool and fitness center, an Irish Pub, shuttle transportation and free wifi. Coffee and tea available in lobby at all hours. Friendly staff. Lots of free parking.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We believe clean, comfortable guest rooms and friendly staff members are the foundation for exceptional hospitality; and we thank you for recognizing our team for their commitment to these key initiatives. Thank you for sharing your complete recommendation to future travelers; we look forward to an opportunity to serve you again in the near future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"A Nights Stay Here Whether 1 Night or 10"

5
GAMP88, Gibsonia, Pennsylvania 13/02/2020

You won't regret a short or long stay at this Best Western Prenier property. From staff at front desk, housekeeping, restuarant, etc. all were very accomodating and pleasant. Kudos to the GM - Peter for maintaing this positive atitude year after year! As a longtime guest it makes our choice to stay here an easy one.

"Mother's day brunch"

5
charlescS355SF, new cumberland pa, United States 11/02/2020

Had a wonderful brunch with mom and family for mother's day 2019. Will definitely do it again this year. Brunch was not crowded and the food was good and well stocked. Desserts were plentiful and delicious.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your experience at the Central Hotel, and thank you for selecting us to celebrate Mother's Day with family, and friends! Mother's Day is fast approaching, and our team is working diligently to prepare for another great celebration on Sunday, May 10, 2020! We look forward to welcoming you and the family again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great stay!"

5
Besmom1015, Westminster, Maryland 10/02/2020

Traveled to Harrisburg for the NRA GAOS. We were beyond exhausted. The hotel was spotless. Beds comfortable. Food accomodations great. The game room could use some updating for older teens/young adults (pin ball machine). It would have been nice for the 2 bedroom suite to have 2 restrooms.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us for your hotel needs while visiting, and attending, the 2020 Great American Outdoor Show! We value your suggestions for improvement, and thank you for recognizing our clean, comfortable guest rooms and positive dining experiences in O'Reilly's Taproom & Kitchen! Our team is committed to exceeding the expectations of our guests, and we genuinely look forward to the opportunity to welcome you back during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great American Outdoor Show Weekend Very nice hotel"

4
JoeH80, Deptford, New Jersey 06/02/2020

We stayed 2 nights and enjoyed our time Great food at restaurant Clean room nice hotel They had a shuttle to farm show arena Huge indoor pool that families would love Easy to get to right off union deposit road I would stay here again Little bit pricey but I guess it's worth it

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand guests have many options when traveling today, and we truly appreciate the fact that our guests are searching for the best value when selecting a hotel. We believe the Central Hotel exceeds our guest's expectations for the very reasons you have shared with the travel community. Our team works diligently each day to ensure ultra clean, comfortable guest rooms are the norm; while our full-service amenities, and convenient location to the area's most popular destinations enhance the overall experience. It is our team, however, and their consistent display of hospitality, that truly differentiates the Central Hotel from alternate accommodations. We share your belief that an exceptional value is critical to exceeding expectations and enhancing guest loyalty, and we thank you for your complete recommendation of the Central Hotel. We genuinely look forward to the opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The ideal hotel experience!"

5
Hollyjodance, Petersburg, Virginia 06/02/2020

This hotel had it all! They were close to our venue, offered a shuttlebus, had an Irish pub attached to the restaurant. But what really made the difference--was the staff! Everyone was exceptional! The people at the desk, the housekeeping staff, the shuttlebus drivers, and everyone in the pub. Best overall service I have had anywhere!

"Great place to stay"

5
User 04/02/2020

This is a very clean, very nice hotel. The room was clean and the bathroom was beautiful. The hotel has has a nice pool and a game room that we enjoyed even though we are not kids. It even has a laundry room with a TV to watch while hanging out. One of the best BW's I've stayed in. It does not include the free breakfast but there is a restaurant in the hotel that does a nice breakfast buffet.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback with the travel community! We appreciate your specific mention of our clean guest rooms, and updated bathrooms. It is great to hear that you were also able to enjoy our large heated indoor pool, and newly renovated guest laundry area, and electronic game room! As it relates to breakfast, we believe the quality, consistency, and variety of our full-hot breakfast exceeds the complimentary offerings provided by alternate accommodations in the area. We understand a great breakfast is important to travelers, and share the belief that an exceptional value is critical to exceeding expectations and enhancing guest loyalty! Thank you for your complete recommendation of the Central Hotel. We genuinely look forward to the opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Affordable and very friendly"

4
User 01/02/2020

Came here for The Great American Outdoor show , a lot of people and activity . The staff were great and very helpful , room was very clean and comfotable. Sadly couldn't stay the whole weekend for the show due to work , however this is where I'm booking if I ever get back here. Everything is close by so it isn't to bad a commute to the convention center or other attractions.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear GAOS Guest, We are passionate about hospitality, and we thank you for providing us with an opportunity to serve you while visiting the area for the annual Great American Outdoor Show! Thank you for mentioning our convenient location to the complex, clean and comfortable guest rooms, and full-service amenities! Our team aims to exceed the expectations of our guests, and we hope that you will be able to extend your stay in the future to enjoy our complimentary transportation services to and from the complex during the show! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel for Business Travelers"

5
gtrheroine, Baltimore, Maryland 31/01/2020

This hotel met my requirements: clean room with no smells and quiet. They also exceeded my expectations! All the staff was on point: front desk, the restaurant staff, room service. I received great customer service all around. I stayed in the new wing and it was very cosy and comfortable. Gym was clean and had nice new machines. Food at O'Briens was excellent.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We believe in exceeding our guest's expectations by providing consistently clean, comfortable guest room accommodations and friendly, personalized service. Our team members truly differentiate the Central Hotel from alternate locations in the area, and we genuinely thank you for recognizing our outstanding efforts. We are thrilled to hear you also enjoyed O'Reilly's Taproom & Kitchen, our on-site full-service restaurant! We look forward to welcoming you again in the future, and thank you for providing us with the opportunity to exceed your expectations! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Oasis at end of long day"

5
JanBostonMa, boston ma 30/01/2020

Very inviting ambience ! After 6 hours of driving walking into this hotel was so calming. Loved the lighting and the welcome received. In house restaurant and bar no need to drive again after a long day on the road. Room was clean and comfortable very inviting. We hope to stop in again on our way North again in the spring. We did not think that such a luxurious place would allow dogs. When we stopped at the front desk to ask they smiled and said "Oh we love dogs they are welcome".WE WILL BACK !

"Great location and comfortable stay"

5
Ember329, Harrisburg, Pennsylvania 26/01/2020

A mini family reunion was held at this hotel, primarily with the purpose of enjoying the hotel restaurant/bar, O'Reilly's. We enjoyed our stay, which was not our first, and highly recommend this hotel for it's location, cleanliness, and amenities, including indoor heated pool and of course, O'Reilly's. Be sure to say hello to Taylor, the bar manager, who provides exemplary service!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for selecting the Central Hotel for your family reunion! We appreciate your specific mention of our convenient location, clean and comfortable guest rooms, and O'Reilly's Taproom & Kitchen! Taylor truly embodies the true meaning of hospitality each and every day, and his commitment to our team is genuinely appreciated! We will be certain to recognize him for his outstanding efforts! Thank you for providing our team with an opportunity to serve you, we look forward to welcoming you, and your family, again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Recent stay in Harrisburg"

4
dkline-smith, Lititz, Pennsylvania 24/01/2020

When you ask for a room with a walk in shower, the front desk should know if the room has a tub or a walk in shower. Staff should know their product! The breakfast buffet was an outstanding value expecially with the coupon that is offered at checkin. In general, very nice stay!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community. We appreciate the opportunity to serve you, and thank you for ultimately recognizing our accommodations, and full-service breakfast! We understand, and agree, it is essential for our team members to be fully knowledgeable of the product, and services we offer at the Central Hotel! I am confident our leadership team will leverage your feedback for the continued development of our team members! We look forward to the opportunity to welcome you again during future visits to the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Will stay here again next time in Harrisburg"

5
EricC56, Poland , NY USA 19/01/2020

When traveling between Florida and New York, I tried something different this time. I usually search for the cheapest hotel that has a decent rating. This time, I searched for the highest-rated hotels...that were affordable. It worked out very well, and this place is a perfect example. It's a very classy, well-appointed hotel. I have paid three times as much and stayed in places that were not close in quality. Staff was friendly and efficient. Bar/restaurant was nice and food was good. Highly reccommended.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We recognize clean, comfortable guest rooms and friendly, personalized service are important to today's traveler. We appreciate your complete recommendation to future visitors of the area, and thank you for specifically mentioning the incredible value we offer by consistently delivering a high-quality product, and service! Our full-service restaurant, O'Reilly's Taproom & Kitchen, equally exceeds guests' expectations, and we are pleased you were able to enjoy great food, and prompt service! We look forward to the opportunity to serve you again in the future, and thank you once again for sharing your feedback with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent!"

5
skvensel, Plattsburgh, New York 13/01/2020

Beautiful hotel with several amenities and exceptional service. I highly recommend. Convenient on-site restaurant with fast service & good food. Front desk was particularly helpful in answering a few questions I had upon check-in.

"Highly recommend!"

5
User 06/01/2020

This was by far the best hotel I have stayed at in a long time. The hotel was clean and the restaurant on site was amazing for the price and amount of food we got. We went for the weekend to attend the Farm Show and even though it is twelve minutes away it is worth the stay. Their pool was amazing and it was nice to relax after a long day.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your complete recommendation of our accommodations at the Central Hotel! Our convenient location, clean guest rooms, and full-service accommodations position the property as a Premier destination in Harrisburg! Thank you for specifically mentioning our heated indoor pool, and convenient location to the Farm Show Complex! Keep us in mind if you plan to visit in a few short weeks for the Great American Outdoor Show! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Pleased!"

4
350kellyr, Richmond, Virginia 02/01/2020

When I found out we had to stay at a Best Western for our hockey tournament, I was horrified. After reading the Trip Advisor reviews for this property, I felt much better. We stayed 4 nights and I have to say it was a very nice hotel. I always thought Best Western was like a Super8 but this location was more like a Marriott or Hilton. In fact, I liked it much better than some of the Marriott and Hilton's we have recently stayed at. What's to like....the lobby is very pretty. Tons of places for groups to congregate. The front desk staff was pleasant at every interaction. Our room was very clean (except for our ice bucket which I wrote off as an oversight). The beds were comfortable. The room was quiet. It had a mini fridge and microwave, blackout curtains, ample closet and drawer space. Why only 4 stars....the entire 3rd floor wreaked like cigarettes. Our room did not but the hallways did and sometimes when we opened our door the stink came in. It was not a stale smoke smell. Someone had to be smoking a lot for it to be so strong because it was even burning our eyes. The shower water pressure was not great. The WiFi was hit and miss. One of the really awesome things about this hotel was that the management gave our hockey group (7 teams) access to the conference room. The kids played knee hockey and team dinners were held in here. This was very smart on their part because it isolated the kids from the other guests, providing them with a place to hang out without disturbing the non hockey guests. I also want to mention that our room was missed by housekeeping one day (partially our fault because one of our boys was in the room until 11:45am). When we got back in the evening we were disappointed our beds were not made but mostly because we didn't have any fresh towels. I called the front desk and within just a couple minutes, fresh towels were at our door. I would definitely stay at this hotel again and I think for the most part they get it right. They do need to be more diligent in enforcing health and safety issues like the smoking and I also noticed pets on the balcony on the 2nd floor when only the 1st floor was supposed to be pet friendly. Other than that, everything else was perfectly acceptable and we were satisfied with our stay.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, We appreciate your honest feedback regarding your initial reaction to our property, and are pleased to hear the positive feedback shared by previous guest's eased any concerns, while our incredible hospitality team and exceptional full-service facilities ultimately exceeded your expectations! Thank you for specifically mentioning our unique grand atrium, clean and comfortable guest rooms, and the private gathering space designated for your team! I am confident your feedback relating to the corridor odor will assist us as we continue to teach, and train our hospitality team to addresses any future smoking concerns with immediate resolve. We will also follow-up with your comment regarding the Wi-Fi signal as reliable internet is most certainly a basic guest expectation! Overall, we thank you again for sharing your experience with the travel community, and look forward to an opportunity to host additional teams visiting the area while competing in Central Pennsylvania's frequent athletic events! We wish you, and your team, continued success with your season, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Love this place."

5
Joseph R, West Babylon, United States 01/01/2020

My daughter and I always feel so well taken care of at this hotel. This is the only place we'll stay when we go to Hersheypark. They adjusted our reservation a few days prior due to weather concerns with no problems. Love the poolside room experience.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your positive comments with the travel community regarding your most recent stay with us at the Central Hotel! We appreciate your loyalty to our hospitality team, and genuinely enjoy serving you, and your family, while staying with us! Thank you for your complete recommendation, we look forward to welcoming you again very soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel"

5
moncrief20, Clementon, New Jersey 30/12/2019

We had a pleasant experience staying at the Best Western Central Hotel and Conference Center. Our room was well appointed, the staff we came in contact with were friendly and the attached pub was nice. All in all, we had a nice stay

"Wonderful accommodations!"

5
User 28/12/2019

I stayed here in December of 2019 for a wedding held at this venue. The staff was exceptional and treated us like royalty. The food was delicious and the rooms were great too. Every detail was covered and we had a great time!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the courtesies you have extended by sharing your exceptional experience at the Central Hotel with the community! We are pleased our team and venue exceeded expectations during a recent wedding celebration, and once again wish the bride and groom the very best as they begin their journey together! Thank you for sharing your kind words with future guests of the Central Hotel! Kind Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Hershey Christmas Candylane and Short Stay"

5
justin_hamilton77, Springfield, Virginia 27/12/2019

I really liked staying at the Best Western Premier in Harrisburg! I stayed December 18-19, 2019! I came up for Hershey Christmas Candylane as part of being a Season Pass Holder and to bring a friend. When I arrived, the front desk staff member was very welcoming and accommodating. I appreciate being recognized and thanked as a Best Western Diamond Elite Member by an option of a welcome gift or points, I went for the gift. The hot beverages and cookies were great, I think as part of National Cookie Day the hotel wanted to share for holiday spirit. I was laid back at this hotel and used the room as much as possible before check out time. The beds were really comfortable in the room. There were renovations but this property did great at managing that while accommodating guests. The housekeeping staff were really nice on my last day, I liked the conversation my friend and I had with them. Best Western has a great reputation as the staff are like family. I was almost out of time to redeem my free night voucher for BW Rush promotion. I highly recommend having an account with Best Western as they treat their reward members well. I will definitely come back and stay here for my Hershey Park trips.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Guest, Thank you for your loyalty to Best Western, and for sharing such kind words regarding your recent stay at the Central Hotel while visiting nearby Hershey, and Christmas Candylane! Our hospitality team is genuine in our efforts to provide memorable experiences, and we thank you for mentioning our incredible team, and comfortable accommodations! Our new meeting room, and improved entry to our heated indoor pool are nearing completion, and will provide our guests with added opportunity to enjoy our facilities! We understand renovations may present a challenge, yet our team works diligently to minimize the impact on our guests' experience, and we thank you for recognizing our efforts! As a Hershey Season Pass Holder, we truly look forward to welcoming you again in the future! Thank you for providing us with an opportunity to serve you! We wish you a very happy, and prosperous New Year! Best Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Best Western"

4
Jennyger7, Pittsburgh, PA 27/12/2019

Good Location, the lobby was beautiful for Christmas. There is construction right now. So didn't get to enjoy the game room to what we thought it was. But, staff was very nice and accommodating. Woud stay here again.

"wedding venue"

5
User 24/12/2019

My youngest daughter had her wedding celebration at the Central Hotel this past weekend and it was fantastic! From the very beginning of the wedding planning Jess guided us step by step helping, but never overshadowing, with every detail. The wedding was as stress free as possible because everyone involved knew what they were doing! The staff was absolutely exceptional! They were on top of everything! And the food was delicious, served promptly and graciously and , just what we ordered. The whole experience was excellent and I will recommend this venue to my friends. .

"Best western Premier Central and conference Center in Harrisburg PA."

5
User 23/12/2019

Had a wonderful time at the best Western Premier in Harrisburg. Was there for a family gathering/holiday party. Staff was wonderful... both at the front desk and in our party room. The rooms are very comfortable. The central lobby is wonderful for gathering and was decorated beautifully for Christmas.

"Traveling is Tough!"

5
540jeaninet, Las Vegas, United States 20/12/2019

Traveling for work is tough, being away from home and family. This Fantastic Facility, made traveling very comfortable! Friendly Staff , Beautiful Facility, and they give you all the comforts of home! The Location is excellent!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent exceptional experience at the Central Hotel with the travel community! We appreciate your kind mention of our team, comfortable accommodations, and ideal location! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Large Group Stay"

5
User 18/12/2019

We had apx 50 football players and their families in this group outing and the hotel was beyond accommodating and it was a wonderful stay for everyone. I would stay at this hotel any time, we plan to return to the hotel in upcoming months to visit family.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Team, Thank you for sharing your accommodating experience at the Central Hotel while competing in a sporting event at a nearby facility! Our team was thrilled to provide you, and your team, with safe, comfortable accommodations during your time with us! Our full-service accommodations, large indoor pool, and attentive hospitality team truly differentiate us from alternate accommodations in the area, and we appreciate your kind words! Thank you for providing us with an opportunity to serve you, and your team! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great service"

5
drhuff2017, Lancaster, Pennsylvania 12/12/2019

I have been staying at this motel for the past 13 years for the Christmas craft show. Everyone has always been so friendly and helpful. We even got a room upgrade one year. They will do everything to make your stay a wonderful experience.

"Good clean hotel"

4
check06, Canterbury, United Kingdom 12/12/2019

Used as a stopping off point on the way to New York. Good clean hotel with plnety of parking outside. There was an Irish themed bar/resturant adjacent to the hotel that did an excellent breakfast and evening meal with good beer and an excellent atmosphere. Would stay here again if I was in the area, and great value for money at around £75

"Excellent all around!!"

5
bobhV1644SF, Minneapolis, Minnesota 09/12/2019

Stayed here for 7 nights and everything was great! Service and accommodations were excellent. Attached Irish pub and grill had excellent food and service. Will be back! Great location and excellent staff!

"Don't stay here"

1
917kevini, New Jersey 02/12/2019

My son got locked in the bathroom for an hour as the lock was on the wrong side of the door, When the incident was reported to the manager of the hotel he did not seem to care and in fact gave me the impression that he thought i was lying. I have never had a bad experience such as this at a hotel.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I appreciate you taking a moment to speak with me via telephone regarding your experience at the Central Hotel, and once again, sincerely apologize for the uncharacteristic response a member of our team displayed upon learning of the occurrence involving your son. With young children of my own, I can certainly understand your frustration, and disappointment with our team. Poor workmanship was determined to be the cause of the incident, and I accept responsibility for the inexcusable oversight of our team. A member of our engineering team resolved the issue upon notification of the incident. Additionally, we have since completed a full property inspection to safeguard against similar conditions throughout all our guest room baths. The safety and security of our guests remains our utmost priority, and while poor workmanship certainly contributed to the occurrence, proper adult supervision equally could have prevented the situation. All guests under the age of 18 are to be accompanied by an adult during their time with us to further support our efforts of providing safe accommodations. Our team genuinely cares for the well-being of our guests, and I once again thank you for providing me with an opportunity to share our commitment to hospitality via telephone. We look forward to an opportunity to regain your trust in the future, and sincerely wish you and your family a very enjoyable holiday season. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"O reillys"

5
User 30/11/2019

Watched guest in front of me attack the hostess elka and was very rude. The hostesa handled the situation very well and professional. She was great! She really handled the situation with grace and poise.

"Great hotel"

5
kgeer19, Brookville, Pennsylvania 25/11/2019

Very nice hotel with lounge that offers good food and great beer selection. There is a pool available for families, a decent gym, and they enforce a quiet time beginning at 10 pm, which is nice for business travelers

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your complete satisfaction with our full-service amenities at the Central Hotel! Thank you for specifically mentioning O'Reilly's Taproom & Kitchen, as well as our large heated indoor pool, and quiet hours! We understanding comfortable, quiet accommodations are paramount, and our team aims to exceed our guests' expectations each and every day! We look forward to an opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Convenient"

3
plazb, Arlington, Virginia 24/11/2019

Overall, we had an okay stay at this property. The location is nice as it is easy access from the highway. That said, there are not a ton of options for food nearby and the on-site restaurant is mediocre. The staff were excellent and the check-in and out process was easy. Our room was huge with updated furniture and a very nice bathroom. That said, our bathroom was not stocked with any soap and the sofa in our room was covered in cat or dog hair and the carpet did not appear to have been cleaned in some time. We were there for a quick night stay so we chose not to complain as we just wanted to sleep.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your mention of our convenient location, and excellent team who aim to provide enjoyable overnight accommodations for our guests. We are disappointed, however, to learn that our guest room accommodations did not exceed your expectations, nor our standards, as it relates to cleanliness. Clean, comfortable guest rooms are a basic expectation, and I accept responsibility for the less than perfect condition of your room. I am certain our team will improve as a direct result of your feedback, and we genuinely thank you for taking the time to share your experiences with us. We wish you, and your family, a very enjoyable holiday season, and truly hope to have an opportunity to exceed your expectations during future visits to the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Fantastic experience!"

5
User 20/11/2019

Wonderful people make this hotel THE place to stay in Harrisburg. General manager sets the tone for a culture that caters to business travelers. Meeting space for large group is ideal. Absolutely fantastic, thank you.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our culture, and the caring people you encountered during your time with us. While our full-service facilities are clean, and well-maintained, it is our people that truly differentiate the Central Hotel from alternate accommodations in the area. Our culture is the foundation of our business, and our team of hospitality professionals are unified in our efforts to exceed the expectations of our guests each and every day. Thank you again for sharing your kind words, we truly appreciate you providing us with the opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"PA Psychostimulant"

5
williamsjk2019, Upper Darby, Pennsylvania 20/11/2019

I got to the hotel late at night. I was tired and just wante to get to my roo. They had me checked in in less than 10 minutes, they were polite and frriendly. My room was neat and clean. I had no problems

"Great Stay"

5
Buehla, Bethlehem, Pennsylvania 19/11/2019

Staff members went out of their way to make my family feel comfortable and welcomed. Just amazing!!! Beverages in the lobby are great! Hotel and rooms are nicely apportioned. Good location. Enjoyable stay.

"Beautiful property and amazing staff"

5
User 16/11/2019

Rooms were extremely clean and updated. Lobby is gorgeous, but most of all the members of the staff from the front desk, caterers, waitresses, maintenance, and housekeepers went out of there way to make you feel welcomed at their property. The staff made a lasting impression.

"Amazing hotel "

5
User 13/11/2019

We love this hotel. We like to stay here on our drive from Ontario to Baltimore to catch our cruise. Entryway is beautiful, indoor pool is such a nice layout. Staff is amazing. Rooms are always clean. Coffee and fruit infused water always available in the lobby! We definitely be back again

"Wonderful Service"

5
TiffanyLynnee, Fussa, Japan 08/11/2019

Clean, affordable, wonderful service! We used the business center, which is open 24-7, and printed some needed documents for our flight. We also used the shuttle service which was beyond wonderful! Our daughter got sick in the lobby right before we left and they were so kind about it! The shuttle driver was great!! He helped us load and unload all 7 of our huge bags and a dog crate. So thankful this hotel is pet friendly and offered the free shuttle!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recognition of our clean, comfortable guest rooms and wonderful team who aim to provide exceptional service! Thank you for providing us with an opportunity to serve you and your family, we genuinely hope to have a second chance to welcome you in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice place"

4
toddkharding, Fairfax Station, Virginia 08/11/2019

We stayed while participating in a baseball tournament in Hershey. The pool is huge and the team and siblings enjoyed playing there. Lots of room for everyone. Nice pool deck, too. The arcade was fun as well. The rooms were large and comfortable. A little noisy on the interstate side with traffic. Beds were good. We did have a problem with our TV that was never resolved. Missed watching a post-season baseball game. The lobby is a great place to socialize. Do carry out from the onsite restaurant and eat in the lobby. A great time and would definitely return.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Sports Club, Thank you for taking a moment to recommend our full-service accommodations for future guests, and Sports Teams, participating in sporting events in the Harrisburg, Hershey Region! Our convenient location, full-service amenities, and unique grand atrium truly differentiate our facility from alternate hotels in the area! We regret to hear, however, that we uncharacteristically were unable to quickly resolve the TV concern during a critical MLB post season game! We appreciate your report of the incident, and have since resolved the minor software issue on the guest room TV! Thank you again for recommending our facilities to future guests, and teams visiting the area! We wish you continued success as your season draws to and end, and hope to welcome you and the Long Island Royals again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Good stopover hotel."

4
User 07/11/2019

We weren't there long. The pool was lovely. No safe in the room. No breakfast included. Coffee available in the morning. Received 10% off our meal in the Irish pub. Food was good. Close to Hershey. Price was good.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your one-night stay with the travel community! We are pleased you were able to enjoy our full-service restaurant, O'Reilly's Taproom & Kitchen, during your short time with us, as well as our large, heated indoor pool! Although breakfast is not included in the guest room, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet. We also regret to hear your difficulty in locating the in-room safe, which is a standard amenity in all our guest rooms, and is located on the shelf in the closet! In the future, please do not hesitate to contact a member of our guest service team if there is anything, we can do to enhance your experience with us! Thank you once again for sharing your feedback with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Lovely, comfortable property"

5
User 07/11/2019

The room was great-clean and comfortable. There is a good restaurant on premises. There were lots of carts to bring the luggage in. We wanted to go to the Civil War Museum and we were a 10 minutes away using neighborhood streets. I look forward to staying there again.

"the best place to stay in that area"

5
User 06/11/2019

first off the staff is the best in the world. they bend over backwards to make sure you stay is the best ever. I requested a room close to the main lobby and they did so. The pool was just the rite temp. for me, and I had the whole pool to myself. If you are haveing an affare see Meggan W ,she is the very best at what she does

"Beautiful lobby"

5
gerbear828, Farmington, Minnesota 06/11/2019

Very clean and lovely room. Restaurant/Bar was very nice. Food was excellent. We were there for a Military reunion and were disappointed in the service for our hospitality room. We were promised ice and containers for our drinks. The containers were never supplied.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to host your military reunion at the Central Hotel! Our full-service facilities, flexible meeting space, and unique Grand Atrium truly provide a perfect venue for social, and military meetings and events! We appreciate your specific mention of our clean, comfortable guest rooms and excellent food service! We regret to hear, however, of your disappointment concerning ice service for the hospitality space. Our team remains dedicated to exceeding our guests' expectations, and we apologize for the honest oversight. In the future, please do not hesitate to reach out to a member of our team if there is anything our team can provide to enhance your experience with us! We thank you for your service to our country, and genuinely hope to welcome you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"BED BUGS!!! BEWARE!!!"

1
User 30/10/2019

Me and my daughters were attacked by bedbugs. This was reported to the hotels management and I've yet to receive a response to my numerous emails and phone calls. This hotel was filthy and a total rip off. I'm my personal opinion, only a fool that likes bugs and filth and weird smells would stay here.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Ms. McBride1987, Our team works diligently each day to genuinely serve our guests while also providing clean, well-maintained guest room accommodations. We are a team whose culture is predicated on honesty and integrity, and it is truly disheartening to read your review. While we have no record of your claim regarding pests in our guest room, I will gladly share the safeguards we have in place at the Central Hotel to uphold our high levels of vigilance against these pests. Our first line of defense, our housekeeping department, attends quarterly training which aims to educate our team members who are present in our guest rooms on a daily basis. Our management team, and maintenance team, is also trained on the identification of any preliminary signs of activity. In addition, our nationally recognized certified pest control provider physically inspects thirty guest rooms per month, ensuring each guest room in the hotel is inspected by a trained professional no less than twice per year, to support our training efforts. Furthermore, we contract semi-annual inspections with a company who utilizes certified canines trained to detect the presence of these pests to reassure our team and our guests that our prevention efforts are effective. I apologize we did not deliver a memorable experience for you during your time with us in early August, and while we do not have record of your feedback shared, our prevention efforts continue nonetheless. If I may be of further assistance, please do not hesitate to reach me directly at (717) 561-2801. We wish you continued safe travels. Sincerely, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent for Events!"

5
Carissa J, Catawissa, Pennsylvania 28/10/2019

I stayed at this hotel for 3 night and worked at the PAC-TE educator conference in October 2019. I would highly recommend hosting any event here (i'm now considering having my wedding reception here!) The staff are SO sweet and accommodating. The food was great, and as a vegetarian I was especially impressed with the vegetarian meals. Vegetarian meals are often just okay at conferences, but these were delicious. The lobby is beautiful, there is free water and coffee set up in the lobby, and the pool is stunning and warm.There is a fitness center and some games. There is parking on site and a restaurant. The rooms were clean and large and there was a candy bar and handwritten note on my bed when I came in the room! I will say that I thought the beds and sheets could have been more comfy. Overall this is a beautiful place with incredible staff! I was very happy with my stay here and would 110% recommend it for a conference or event.

"Fantastic Conference Center & Banquet"

5
User 26/10/2019

From start to finish the BWP in Harrisburg was exceptional. The facility was fantastic & encouraged networking and collaboration. The banquet facility and staff were the best I've worked with. They were extremely responsive to our needs and timely with support. And, the pool, was just the right way for me to unwind and get some exercise!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recognizing our incredible team for their support during your recent event at the Central Hotel! While our flexible meeting space, full-service amenities, and ideal location position the Central as a premier meeting venue, it is our team that truly elevates the Central Hotel from alternate facilities in the area! We appreciate your recommendation, and thank you for your business! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hands Down the BEST Staff"

5
User 25/10/2019

I recently stayed at the Best Western Premier and was involved with a PA educators conference at this location. The staff was proactive and attentive. Due to the conference schedule, they were constantly changing over rooms for different events with efficiency and clear communication. The overall culture of the staff was dynamic! Wayne was very helpful with technology support as needed. Don checked in with the registration desk often to ensure any of our needs were met. Derrick facilitated the room changes with ease. The full staff, from check-in to dinner and lunch service was personable, friendly, and genuine. Thank you, again for all of your hard work and dedication!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate your positive remarks regarding your recent experience at the Central Hotel! We are thankful for your recognition of a few key members of our team who work diligently each day to ensure our guests are well cared for during their time with us! We will be certain to share your feedback with our team members, as the experience you have shared is not possible without their consistent commitment to genuine hospitality! Thank you for your business, we truly look forward to an opportunity to serve you and your colleagues again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Conference Facilities & The Staff is Amazing!"

5
User 22/10/2019

I helped to organize an HR Conference at the hotel for 200 people. The facilities and staff were amazing! The hotel is beautiful, Liz the event planner was amazing, Don the equipment and facilities staff was extremely helpful and Vincent with catering was fabulous. This is a great hotel for business events and the staff is wonderful to work with!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your complete satisfaction with our facilities and hospitality during your recent event! Our friendly, professional sales team is committed to planning a memorable event, and our operations team is equally as dedicated to ensure flawless execution! We appreciate your specific mention of both Liz, and Don, and we will be sure to share your comments with our team! Thank you for your complete recommendation; we look forward to hosting you, and your colleagues, again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"A Diamond in the Rough"

5
David_Ba928, Lafayette Hill, Pennsylvania 22/10/2019

The Best Western Premier in Harrisburg is a well-run hotel with clean rooms and strong meeting facilities. The staff is well-trained and incredibly friendly and helpful. The rooms are large with nice amenities and comfortable beds. The nightly rates are priced less than other chain hotels in the area. Don't let this fool you. This hotel holds up as nice or nicer than its competitors.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback regarding your time with us at the Central Hotel! We appreciate your recognition of our clean, comfortable guest rooms, and flexible meeting space! As you have mentioned, however, it is our people that truly differentiate the Central from alternate accommodations in the area! Our team is truly incredible, and we are fortunate to work with such amazing individuals each and every day! We look forward to your return! King Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Highly Recommended!"

5
Stacey A, Richmond, Virginia 21/10/2019

We had a great experience at this hotel from the moment we checked in until the time we left. Very attractive property with a restaurant (pub) opened for breakfast, lunch, and dinner. Breakfast is not included but you do get $4 off the buffet. You can also order off the menu. The location is close to the interstate so convenient when traveling. Our room (2 Queens) was very large and seemed to be recently updated. The lobby is very impressive as you can see in the photos. We will return to this hotel without hesitation.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We look forward to your return, and thank you for sharing such high recommendation with the travel community! We appreciate your mention of our central location, impressive grand atrium, and full-service restaurant! Thank you for providing us with an opportunity to serve you during your recent travels! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Beautiful hotel comfortable rooms Good service"

5
Elizabeth C, Medford, New York 20/10/2019

I had planned to stay just one night but extended it to another (and would have extended longer if I had the time). The staff was very friendly and helpful. The hotel itself was beautiful. The rooms were very comfortable and nicely laid out. Everything was top notch.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences at the Central Hotel! We appreciate your mention of our clean, comfortable guest rooms, and friendly team of hospitality professionals! We aim to exceed our guests' expectations each and every day, and we are pleased to hear we achieved that goal! We hope for another opportunity to welcome you soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Experience"

5
Fiore315, Oakdale, Pennsylvania 16/10/2019

Stayed with my husband and 2 young sons for a long weekend. Based on other reviews we asked for a quiet room away from the highway. Our room was on the interior, facing the pool. It was a little loud the first night but only until about 9:00 after which all the kids went to bed and there was no noise the rest of our stay. If you're staying when school is out you may want to consider a room away from the pool as I can imagine it gets pretty loud. Everyone we encountered at the hotel was very friendly and accommodating. No issues at all. The breakfast in O'Reilly's was decent and reasonably priced. There were a lot of choices and we did not have to wait to be seated ever. There was coffee/tea/water provided in the lobby 24 hours a day but in the evenings the coffee was pretty cold. I'm an evening coffee drinker so this was a little disappointing but we made do. The pool was very nice and was kept pretty warm. The day we used it we had the whole place to ourselves. Showers were hot and the water pressure strong. The beds were on the firm side, but I like that, and the pillows were very comfortable. Overall it was a great stay and I'd definitely stay here again.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Senior Trip Advisor Contributor, Thank you for taking the time to share your recent experiences at the Central Hotel with the travel community! We appreciate your recognition of our team members who are committed to serving our guests with genuine hospitality, and we thank you for also mentioning our breakfast buffet, and heated indoor pool! As a Senior Contributor to the TA Community, your feedback will serve as powerful influence, and we appreciate your complete recommendation of our accommodations! We look forward to the opportunity to serve you and your family again in the future, and will be sure to have a hot cup of coffee waiting upon your arrival! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Satisfied guest"

5
User 07/10/2019

I found the staff to be very friendly and helpful. I would appreciate more plant based items on your menu. The environment was clean and enjoyable. The rooms were comfortable and I will continue to stay at Best Western .

"Horrible Customer service!!"

1
User 03/10/2019

I am left speechless after my telephone interaction with the front desk manager, Michael. I have stayed at this exact hotel many years (back when Steve at the front desk was a shuttle driver!) He's why we came back initially! After calling to book a stay using the advertised Great American Outdoor Show (GAOS) rate of $109.95 a night I am disgusted. The woman I spoke to at first told me I need to stay at least 6 nights to get that rate. I said I have been staying there for many years and I have never stayed more than 3-4 nights and have always paid the GAOS rate. She was unaware of any changes and transferred me to Micheal, the supervisor at the time of my phone call. Michael informed me the same, when I tried to explain to him that I've stayed at this hotel for a least 4 years in a row and have always gotten that rate his response was, "Looks like you're not getting it this year." In a very arrogant tone. I said I have left many highly rated reviews on TripAdvisor for this hotel due to my past satisfaction in which his response was, "Have a nice day." He then hung up on me. I called back from the same number twice to get no answer. I called a 3rd time from a blocked number and Michael answered on the first ring. At this point I asked to speak to the Hotel Manager who he informed me was Peter. I left Peter a very detailed message and do hope Peter has a recorded phone call as Michael might be in the wrong profession. I did report my interactions with GAOS as well! It's sad that my hotel loyalty means nothing to this hotel.

"my stay at the hotel"

5
591deanm, Spokane, Washington 02/10/2019

This is a excellent place to stay. They will treat you very well. The hospitality is unreal they always make sure everything great. The food was very good and service was also very good . I used the work out facility and was very clean and they also had towels to use and wipes to clean the machines.

"My stay"

5
walkermena, Norfolk, Virginia 02/10/2019

My husband and i went to hershey for the weekend. Our stay was very nice the staff was great, room was really nice and clean i would highly recommend this hotel to anyone if u ever come in this direction.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experiences at the Central Hotel with the travel community! We very much appreciate your recommendation to future guests visiting nearby Hershey! Friendly service, and clean, comfortable accommodations are critical elements while serving overnight guests; and our team is committed to delivering these essentials each and every day! Thank you once again for sharing your feedback, we hope to welcome you again very soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Repeat Guest"

5
Explore03210905102, Indiana, Pennsylvania 30/09/2019

I have always enjoyed staying at this hotel over the past 6 years. This was the first year we ran into the hotel being dog friendly. This is good for a few, but not for this gal, especially when the animal is barking in the early morning hours and owners only yell and don't attend to their pet's needs. I understand service dogs, but they have certificates of being service dogs. I don't like staying in a Kennel, I like staying in a hotel room.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand our guests have many options in the Harrisburg area, and we would first like to take a moment to sincerely thank you for your loyalty to the Central Hotel! As it relates to your most recent stay, we appreciate your feedback, and thank you for your honest review of your less than ideal experience with us. While we offer pet-friendly accommodations, and abide by all ADA laws relating to service animals, our team is ultimately responsible to ensure our guests enjoy quiet, comfortable accommodations. Each hotel guest who registers a pet with us is reminded upon arrival of our pet guidelines, which includes maintaining quiet, comfortable accommodations. In the future, please do not hesitate to notify us of any disturbance so that we may properly address the situation with our guests! Thank you once again for your loyalty to the Central Hotel, and for consistently providing us with opportunities to exceed your expectations. Please be sure to reach out to me directly prior to your next visit to the area so that I may further share our commitment to hospitality! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Great Experiance"

5
User 26/09/2019

We found this hotel by accident last spring. Our normal hotel was being renovated and we were not able to hold our bi monthly meeting there. The Central Hotel was able to accommodate our needs on a very short notice. The sales office has worked with us to accommodate our groups needs from hotel rooms to extension cords. EVERY member of the staff from the front desk to the food servers are personable, helpful and accommodating. Very positive experience and we will continue to use this venue for meeting in Harrisburg. Also a very good value and competitive pricing. Very clean hotel rooms and meeting rooms.

"Good Place to stay"

4
Ralph S, San Mateo 24/09/2019

Well located for access to both Harrisburg and Hershey. Easy freeway access. Nice rooms and friendly, helpful staff. Good breakfast. Convenient parking. I would definitely stay at this property in the future.

"Couldn't sleep one night"

1
User 23/09/2019

Loud party outside the room after checking in, after clearly needing rest. No warning. Checked out immediately. Was told the pool was unavailable; turns out, unavailable meant a party going until 1 am. Disastrous stay.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Fadiakawar, We sincerely value the feedback provided by our guests, as it provides us with an opportunity to improve upon our accommodations, and service. I appreciate you taking a few minutes to further discuss your recent stay in more detail via telephone, and am grateful for the opportunity to make it right with you, a loyal Best Western guest. We understand quiet accommodations are a basic guest expectation, and we apologize for any disruptions that may have been caused by other guests during your time with us. Anticipating our guest's needs, and exceeding expectations are important lessons learned, and we again, thank you for your candid remarks. We wish you continued safe travels, and hope to have an opportunity to welcome you in the future while traveling between Ohio and New York. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful Visit"

5
Cowntowngrl, Arcade, New York 21/09/2019

The staff of this hotel is great. We were in the area visiting a friend (who booked the room) and when we arrived the front desk told us our reservation was for a different night. The desk person quickly got a manager involved and our reservation was changed without a hassle. This hotel is located right off the highway, but noise was never an issue. There were confrences both days we were there, so the parking lot was a little crowed. The room and restroom were clean and a good size.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recognize our team of hospitality professionals who provided courteous attention to your needs while arriving at the Central Hotel! We appreciate your specific mention of our clean, comfortable guest rooms, and are pleased to hear we exceeded your expectations. We look forward to welcoming you again in the future, and again, thank you for the recommendation of our accommodations to future visitors of the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Hotel"

5
User 20/09/2019

The Best Western Premier is a lovely hotel located a few minutes from downtown Harrisburg. The staff and rooms are great. I stay here for business a few times a month. It makes for a comfortable “second home”.

"Excellent service above and beyond"

5
pattid668, Ann Arbor, Michigan 20/09/2019

I was attending a conference on September 19 and when I went to leave my car would not start. Courtney contacted Mike Dickey the food & beverage manager and he contacted AAA for me. They helped me through a stressful expreience and waited until my car was fixed. That is going above and beyond.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to learn of your experience at the Central Hotel! Genuine hospitality is a hallmark of our team's commitment to service; and Mike and Cortney are vital leaders of our team who demonstrates hospitality each and every day. We appreciate your recognition of their efforts, and thank you for sharing your experience with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice"

4
User 19/09/2019

Great location right off Route 81 & 83. Close to places in Harrisburg and Hershey to visit. Very easy property to navigate for various meetings and meeting rooms. Nice bar/restaurant with outdoor seating.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recommending our facilities while also recognizing our convenient location, and flexible meeting and event space! We also appreciate your mention of O'Reilly's Taproom & Kitchen, where great food, and friendly service are the norm! We hope to have an opportunity to serve you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Definitely Surprised...oh my..."

3
Brandon M, Washington DC, District of Columbia 18/09/2019

There's nothing like waking up and deciding to embark on an impromptu road trip. I passed through Harrisburg one day and always wanted to visit. My wife and I loaded the car and booked this Best Western via Hotels.com. Upon arriving, I was immediately surprised by how nice the outside appearance was. The large parking lot seemed to be big enough for a stadium. There was plenty of parking to go around. The entrance of the hotel was grand. A large overhand shielded me from the sun as I walked inside with our bags. A kind lady greeted me at the front desk. She promptly gave us our room and we made our way to the room. I booked a King but due to over capacity they gave us double queens. No big deal. I received a text message from the hotel moments after I crossed the threshold. It was a live person checking to see how things were. That was a pleasant touch. Our room was very clean. It had everything you'd come to expect from a standard chain hotel. I didn't anything out of the norm and was quite pleased with the set up. Our beds were soft and had an adjustable softness thing-a-ma-jig, which made sleeping great. Overall I thought it was a decent place to stay. I would definitely stay here again. I'd avoid the breakfast at the pub connected to the hotel. Now I do recommend the pizza buffet at the shopping center next to the hotel, called Infernitos. It's worth a try. If you're looking for a great hotel in the area that's relatively cheap, this is the hotel for you.

"Patrice"

5
User 16/09/2019

Just enjoyed a delicious meal in O'Reilly's Tap Room and Kitchen. I would usually not recommend a hotel's restaurant, but this one is the exception. I experienced outstanding food and great service; everyone from the hostess to the wait staff were pleasant and helpful. Our room was well prepared for hotel guests and the Front Desk staff were eager to help. The staff passing by in the hallway all said hello with a smile. Happy to recommend this hotel to future guests.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent overnight experience at the Central Hotel! We are pleased you were also able to enjoy O'Reilly's Taproom & Kitchen, and thank you for specifically recognizing the great service, and friendly team members throughout the property! We are appreciative of your high recommendation, and thank you for providing us with the opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"As Good As It Gets!"

5
AHappyTraveler52, Black Mountain, North Carolina 12/09/2019

From the attractive lobby, to the warm welcome by Steve at the front desk, and at every step throughout the rest of our stay, we were quite satisfied. Our room was quiet, clean, comfortable and attractively decorated. Traveling with our dog, it was easy to step out of a side door on our corridor to the nearby designated pet walking area. Our favorite restaurant in the area, Harvest Grill, is just a few minutes drive away and also allows dogs (on their patio) so our overnight stop was as good as it gets!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your complete satisfaction while staying with us at the Central Hotel! Thank you for your mention of our quiet, clean, and comfortable guest room accommodations! We also appreciate you identifying Steve for his exceptional service; he truly exemplifies hospitality each and every day, and we will be sure to recognize him as well for his outstanding efforts! Thank you again for providing us with the opportunity to serve you! We look forward to welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"What an older hotel (and restaurant) should be!"

5
Louis59, Charlotte, North Carolina 11/09/2019

I stayed at the BW Premier Central Hotel for the first time, on a business trip through Harrisburg and what a treat! This hotel gets it. What's to like? Super friendly staff; spotlessly clean in the public areas, restaurant, and my room; comfortable bed; quiet and adequate AC; huge HTDV; microwave and refrigerator in my room; fast WiFi. I enjoyed dinner in O'Reilly's and see now why it has such great reviews. My server was attentive, the ambiance was just perfect (not too loud, good lighting, clean), and the 1/2 roasted chicken dinner was scrumptious. I can't say enough about this hotel. It's my new favorite in Harrisburg and I will definitely be back!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Experienced Traveler, and Valued Guest, Thank you for sharing your complete satisfaction at the Central Hotel with the travel community! Your recommendation to future visitors of the Harrisburg Region is much appreciated, and surely will be held with high esteem due to your incredible contribution to the travel community! We are very appreciative of your specific mention of our clean, comfortable accommodations, reliable Wi-Fi, and onsite restaurant, O'Reilly's Taproom & Kitchen! It is our team, as you so kindly mentioned, and their commitment to providing our guests with memorable experiences that truly defines the Central Hotel. Our team aims to provide exceptional hospitality by focusing on the details that deliver extraordinary experiences, and we appreciate your recognition of our efforts! Thank you again for your complete recommendation of our accommodations, and outstanding contribution to the travel community! We genuinely look forward to welcoming you again in the future, and hope to do so soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Above Average"

4
User 10/09/2019

Unique layout of hotel and nice decorations on the property. Employees are courteous and overall experience was positive. The room I was in needed some attention as there were signs of peeling wallpaper and loose ceiling moldings. Also, the bathtub seemed dated. The pool is maintained adequately.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to let us know about your recent experiences at the Central Hotel! Our team is committed to providing personalized, courteous service, and we thank you for recognizing our efforts as it relates to service! We are, however, disappointed to learn the guest room did not meet our standards as it relates to quality of workmanship. I appreciate you taking a moment to speak with me personally to assist us in our identification of your particular room so that we may immediately address the items mentioned. As mentioned during our conversation, we value the feedback provided by our guests, as it provides us with invaluable information regarding improvement opportunities relating to our product, and service. We thank you for selecting us while visiting the Harrisburg, Hershey Region, and look forward to welcoming you again in the future. Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great BW"

5
pugloverinyakima, Yakima, Washington 07/09/2019

This is a beautiful hotel with super friendly and professional staff. Our room was clean and beds super comfortable. There is a restaurant in house and we enjoyed the happy hour beverages and food. The only downside was there is no continental breakfast and although pet friendly, charged a $30 pet fee. For the price, at least breakfast should be included.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your recommendation of the Central Hotel, and thank you for specifically mentioning our clean, comfortable guest rooms and outstanding team of hospitality professionals! We are pleased to hear you also enjoyed O'Reilly's Taproom & Kitchen! As it relates to our full-service breakfast, we are pleased to offer an extensive hot breakfast buffet, as well as several ala carte selections, to ensure our guests are provided with a variety of options to start their day! While not included in the guest room, all hotel guests are provided with an exclusive $4 savings off the menu price for our breakfast buffet! We thank you for providing us with an opportunity to serve you, and anticipate an opportunity to welcome you again in the future! Thank you again for sharing your observations with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Experience - too short"

5
bensonm176, New York, United States 03/09/2019

We only stayed here one night, but we had a great time. Queens size bed. We got the rooms on Priceline. We have stayed here for last several trips to Hersheypark. I didn't know they have discounted tickets to Hershey Park. I have always gone to Giant Supermarket for the tickets. This last time, we went to AAA, but we had to make a trip to get it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while recently visiting nearby Hershey! While we are pleased you were able to locate the Central Hotel via an online travel agent, we recommend reserving directly with the hotel, as our guest service representatives are well versed in anticipating our guests' needs, and fulfilling requests such as admission tickets to HersheyPark! We are appreciative of your recommendation to future visitors of the area, and hope to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Nice"

5
stevenmZ1703UK, Waldorf 03/09/2019

Very nice place. We stayed in double queen bed room with 5 people. Me the wife and our three kids.Enough room for everyone. Nice pool area and game room to keep kids busy. Didn't check out till 12 noon so that gave us time to sleep in.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for sharing your recent overnight stay with the travel community! We are pleased to hear you, and your family, were able to enjoy our large indoor pool, and game room while visiting! Thank you for your complete recommendation, we are thrilled we exceeded your expectations, and anticipate an opportunity to welcome you back! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Overpriced and not close to Hershey as advertised"

2
Maria D, Philadelphia, Pennsylvania 03/09/2019

They need to let people know they are about 13 miles from Hershey instead of advertising differently. Overpriced and front desk staff not willing to help. Seemed as though it was a bother to check in. Would rather pay a little extra and actually stay closer to Hershey

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community. Our team is proud to offer consistently clean, comfortable accommodations, superior service, and an exceptional value. We are disappointed to learn of the uncharacteristic first impression our team displayed upon your arrival, and regret to hear we ultimately failed to surpass your expectations. We genuinely appreciate the observations of our guests, as such feedback provides us with a clear understanding of the areas where we have opportunity for improvement. I am certain our team will leverage your feedback in an effort to continue to train, and develop our guest service representatives, and we thank you for sharing your remarks. As it relates to our location, the Central Hotel is conveniently located near the area's most popular destinations, including Hershey, which is approximately 12 miles from the hotel. I have left a personal voice-message for you in hopes that I may have an opportunity to better understand your feedback, as well as share our commitment to guest satisfaction. We thank you again for sharing your remarks with the travel community, and appreciate you providing us with an opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"LOVE this hotel!"

5
User 03/09/2019

I love the ambiance, cleanliness and hospitality of the hotel staff. Rooms are always clean. Pool area is indoor with a feel of being outdoors. The pool is also temp controlled. Just minutes away from the theme parks and a walk away from a plethora of stores, shops and restaurants. Oh, and the price you get all this for it amazing! I always stay here whenever in Hershey and has not been disappointed thus far!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your recent overnight experience at the Central Hotel! We thank you for specifically mentioning our clean accommodations, superior service, and exceptional value! Our convenient location to Hershey offers guests with a full-service alternative that exceeds expectations while delivering an incredible value! Thank you for your complete recommendation to future visitors of the area, we look forward to an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The Best, Best Western "

5
Mike D, Rockaway Beach, NY 01/09/2019

Stayed for 2 nights in a 2 Queen Room with our 2 Kids. Room was spotless and on the 3rd floor with an inside view overlooking the pool. The hotel staff were very friendly. Pool was nice and we also really enjoyed eating dinner and breakfast at O'Reilly's, the attached Irish Pub. Location was great, about 15-20 minutes drive from Hershey Park. We will definitely return to this hotel if in the Harrisburg / Hershey Area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your complete recommendation of the Central Hotel to future visitors of the Harrisburg, Hershey Region! We appreciate your mention of our accommodations, and we will be certain to share your feedback with our housekeeping team who works tirelessly to ensure our guest rooms are consistently ultra clean! We're pleased to hear you also enjoyed O'Reilly's Taproom & Kitchen, where great food, and friendly service are the norm! We anticipate an opportunity to welcome you and your family again in the future, and thank you for providing us with an opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Mixed review"

3
User 27/08/2019

We were in Harrisburg for two nights. The city itself and nearby attractions were pretty great (well worth a visit). The hotel review is mixed however. The hotel is a former Sheraton (I think) and the lobby is pretty cool. There is a pool, gym, games room and restaurant. The hotel is a 10 min drive from the CBD. The room was nice enough however we were located facing I-83 and got truck noise all night. Ear plugs were partially helpful. The bed was comfortable. The room was unfortunately just very noisy. Some of the front desk staff were unfortunately quite dismissive when informed of an issue with a wifi outage (which lasted more than 14 hours). Some more understanding and kindness from the front desk would have been much appreciated when a guest has a genuine problem to report. I would still consider the hotel for future stays, but I would ask for a room not facing the Interstate and hope that next time the front desk staff were more helpful and kind when responding to reasonable guest issues.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while visiting the state capital, as well as many of Pennsylvania's most popular nearby destinations. While we thank you for recognizing our full-service amenities and central location, we are ultimately saddened to learn of your dissatisfaction. I accept complete responsibility for the unaccommodating response displayed by a guest service representative. While this type of response is very uncharacteristic of our team, we will be certain to utilize your specific feedback as an opportunity to coach, and develop our front-line representatives. As it relates to the Wi-Fi, I am able to confirm service was unavailable for several hours as a result of a damaged switch, caused by a nearby storm, during your stay. Thankfully, the outage occurred overnight; however, the timing also made it difficult to obtain the necessary hardware to resolve the issue. We were able to restore service early Monday morning, and we are appreciative of your understanding. Thank you again for providing us with an opportunity to serve you. We are committed to hospitality excellence, and I am confident our team will improve as a direct result of your candid remarks. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Work Conference location"

5
newbieacres, Pottsville, Pennsylvania 26/08/2019

Staff was wonderful, rooms were spacious and clean. We had a work conference in the hotel during our stay which made it convenient for our company. We would recommend this hotel for the future. It is also located near many different stores, restaurants, and venues.

"Go somewhere else"

2
katshot, Dover, Delaware 25/08/2019

Can't remember the last time I stayed at a Best Western but if this is supposed to be one of their better properties, I'm not impressed. Our king bed room was very poorly done. Crown moldings and wallpaper looked like a kid installed them. Bathroom door super squeaky and the TV service was terrible. Looked like satellite on a stormy day but it was clear weather. Drinks in the bar had us sticking to beer and iced tea. The A/C in the lobby and lounge were set to hang meat!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, I appreciate you taking a few moments to speak with us via telephone regarding your less than ideal experience. We are eager for an opportunity to welcome you back to the Central Hotel, as your most recent experience is not indicative of the comfort, and superior service that recently earned Best Western Premier a #1 rating from J.D. Power as it relates to guest satisfaction. I most certainly agree, after personally inspecting the guest room in which you stayed, the bowed crown molding and visible wall paper seams are a demonstration of poor workmanship. Our team will work together to address these cosmetic issues immediately, as well as adjust the bathroom door to resolve the squeaky hinges. We also appreciate your constructive feedback regarding our selection of mixed beverages in O'Reilly's Taproom & Kitchen. As I mentioned during our conversations, our team is finalizing our fall menu this week, and we plan to roll out our new seasonal selections just after Labor Day. We genuinely hope to have an opportunity to welcome you back to the Best Western family again in the very near future, and thank you again for taking the time to assist us in our pursuit of excellence. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Aiming to Please!"

5
User 22/08/2019

We use this facility for our corporate meetings. The staff is always willing to accommodate last minute needs. They are courteous, professional and are very helpful. We have utilized them many many times, and it is always the same! Victor and his food staff are amazing. Derek and his set up team are equally amazing. Thanks to all for another great experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the efforts of our incredible team of hospitality professionals at the Central Hotel. We especially appreciate your specific mention of Derek, and Victor, and we will be certain to recognize each of them for their consistently outstanding efforts! We are eager to welcome you, and your colleagues, back to the Central again in the very near future! Thank you for providing us with the opportunity to exceed your expectations! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"GREAT HOTEL away from crowds and high prices of Hershey"

5
User 22/08/2019

stayed 2 nites..... price very reasonable, great big indoor heated pool that was very very clean, hotel had a deal with restaurant (O'Reillys) for breakfast buffet ,and lunch and dinner... very good food... discounted Hershey tickets...only 20 minutes for Hershey but well worth it!!!!!!!!!!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with the opportunity to provide you, and your family, with memorable experiences while visiting nearby HersheyPark! It is great to hear you also enjoyed O'Reilly's Taproom & Kitchen for breakfast, lunch, AND dinner! We appreciate your value perception, and thank you for recommending our full-service accommodations to future guests of the area! We hope you enjoy the remainder of your summer, and look forward to an opportunity to see you, and your family, again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Exceptional Service "

5
Tammy K, Crossville, Tennessee 22/08/2019

We arrived at 1 AM and were greeted with a smile and helpful service. They went out of their way to accommodate us. Our room was exceptionally clean and I noticed the hallway carpets were very clean as well. The whole atmosphere is updated and pleasant. The room was spacious and the bed was comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Hospitality is a 24-hour business, and our amazing team of hospitality professionals are available at all hours to welcome our guests to the Central Hotel! Our team is comprised of countless individuals who work cohesively to provide consistently memorable experiences for our guests, and we thank you for recognizing our efforts! We'll be certain to share your feedback, and recognize our team for their unwavering commitment to hospitality excellence. Thank you for recommending our accommodations to future guests of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nothing to applaud, nothing to complain about "

3
353starj, Atlanta, Georgia 20/08/2019

I've stayed at this hotel numerous times for work. The rooms are decent, not what I deem premier. The staff are ok, it would be nice if the courtesy van would take guests to restaurants in the area (at least 3-5 miles). The pub connected is pretty good, I've arrived late and needed to eat.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Star TravelsAlot, We are pleased to hear we have welcomed you to the Central Hotel on several occasions, yet are disappointed to learn that we have failed to fully exceed your expectations. While traveling on business; clean, comfortable guest rooms and a great night's rest are paramount, and our team is diligent in our efforts to exceed these expectations each and every day. Your feedback regarding a reasonable stay is disappointing because satisfied guests are simply a measurement that our team has met basic travel needs. We are steadfast in our efforts to create memorable experiences, and I am confident we will achieve this goal during your next visit with us. I have sent a private message to you in hopes that we may have an opportunity to speak privately prior to your next visit, as I am eager to ensure a memorable experience in the future! We thank you for providing us with an opportunity to serve you, and thank you for sharing your experiences with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Courteous and helpful staff"

4
User 19/08/2019

Very courteous and helpful staff. Check in and out were very fast. Mattresses not too comfortable. Not too far from Hershey Park which was nice. The pool area was clean and comfortable. Would stay here again. Good value.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your comments with future visitors of the Harrisburg, Hershey Region! Our convenient location to Hershey, and full-service amenities, offer travelers an incredible value through consistently clean, comfortable, and well-maintained accommodations! We recognize a good night's sleep is dependent upon several factors including quiet accommodations, room temperature, and of course, the comfort of your bed! While we typically receive rave reviews regarding our Serta Perfect Sleepers, we understand mattresses can be identified as an amenity of preference! As such, our hospitality team is available 24-hours a day to ensure our guests are comfortable during their time with us! Thank you once again for taking a few moments to share your experiences with the travel community! We genuinely hope to have an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very nice hotel for a family."

5
lpp4876, Brick, New Jersey 14/08/2019

Staff was very pleasant, rooms and hotel were very clean. Good amenities, nice pool and fitness area. Service in restaurant was a bit slow from what I am used to. Good restaurants in area ( we did not eat at any chain places. Did our own internet search).

"Double Charge"

3
User 12/08/2019

The hotel was nice, restaurant was okay. Staff at hotel and restaurant was nice. My big problem with my stay was I paid cash for my stay upon checking in. I gave the desk clerk my credit card for incidental charges which should have been $25 per day for a total of $75. But what happen was my card got charged another $650.32!!! It took several hours of me contacting my bank, the hotel contacting their merchant before we settled on the hotel refunding me my cash and me authorizing them to take the credit card charge. This was after I was told there was nothing anyone could do and I was going to have to wait until the charge settled and then I could disputed with my bank. They gave my party of five a free breakfast!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Ms. BBrown283536, Thank you for sharing your experience at the Central Hotel with the travel community. Our hospitality team is genuine in our efforts to ensure the complete satisfaction of our guests, and we are surprised to hear your frustration remains following resolve of the billing error on Friday afternoon. We once again accept complete responsibility for any inconvenience you experienced as a result of the authorization to your account, and are pleased you were able to enjoy breakfast while we worked to resolve the matter with both the financial institution, and our processor. We certainly understand how frustrating the situation was for you, and we thank you once again for being compassionate, and understanding of the situation. We truly hope to have an opportunity to welcome you during future visits to the Harrisburg, Hershey Region. Should you be returning to the area, please do not hesitate to reach me directly so that I may assist with your experience to ensure your complete satisfaction. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Dog Friendly Hotel & Convenient Location"

4
Beau040715, Charlotte, North Carolina 12/08/2019

Dog friendly hotel! Our Airedale & Welsh Terrier enjoyed it. Conveniently located off I-81/83... nicely appointed rooms. Ask for room not facing highway! Large field/lawn adjacent to parking lot to exercise pets... poop stations. Full service hotel with restaurant, room service, and emnities include indoor pool, exercise equipment, etc.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear you found the Central Hotel to be clean and convenient in addition to offering exceptional full-service amenities! We appreciate your recommendation to future travelers, and while our proximity to I-81/83 is convenient for travel, it can also be a distraction for some guests. We recognize a good night's sleep is reliant on many factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. While we offer several programs at the hotel to support a good night's rest, we are ultimately responsible to ensure all our guests are comfortable. Our hospitality team is available 24-hours a day to support this effort, and I am certain our leadership team will do the same by assessing our short-term, and long-term initiatives for the property. Thank you once again for providing us with an opportunity to serve you, and man's best friend! We look forward to another opportunity to exceed your expectations in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice stay"

4
travelingmom1981, Vestal, New York 12/08/2019

This was a great hotel. Free water, coffee and tea all day. There was free popcorn and 50 cent ice cream in the lobby as well. When we called to ask for more towels or blankets they responded quickly. My only complaint was they didnt clean our room until after 330. We had already returned so we didnt have the room cleaned. Overall great experience. I would definitely stay there again

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words with the travel community! Our team is committed to providing our guests with an exceptional experience through friendly, personalized service and many value added amenities including those you have mentioned! Our diligent housekeeping team aims to fully service all guest rooms between the hours of 9 a.m. and 4 p.m. Should there be a specific service time which will fulfill the needs of our guest, we are pleased to honor time arrangements for service! In the future, please do not hesitate to let us know if we can accommodate any special requests to ensure we exceed your every expectation! Ultimately, we appreciate your recommendation to future visitors of the area, and thank you for providing us with the opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice room, decent lobby coffee, friendly desk staff "

4
travelwithtwointow, Parkville, Maryland 11/08/2019

The king room was well appointed & the complimentary lobby coffee was surprisingly good for hotel coffee. There was a significant amount of highway noise in the room, and the doors aren't particularly soundproof, but otherwise this was a perfectly pleasant overnight.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your time at the Central Hotel! We appreciate your specific mention of our well-appointed guest rooms, and friendly team members! We recognize quiet, comfortable accommodations are an absolute guest expectation, and we apologize for any inconvenience you encountered as a result of the nearby highway. In the future, please do not hesitate to reach out to a member of our guest services team if we can do anything to improve your comfort! We wish you continued safe travels, and anticipate an opportunity to serve you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful Accommodations"

5
50colleenw, Colonia, New Jersey 06/08/2019

My husband and I booked a room here because we were in town for the Mecum Car Auction. We loved the lobby, it was very inviting. The room was super clean and the bed was comfy. We also had drinks at the bar and the wait staff was very attentive. Would definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community! We appreciate your kind words regarding our unique grand atrium which provides not only an impressive entrance, but also serves as the perfect venue for social gathering! Our incredible team of hospitality professionals are dedicated to providing superior service, as evident in J.D. Power's recent survey which ranks Best Western Premier as the top hotel brand for guest satisfaction in the upscale market segment! Our team is proud of our contributions to this extraordinary accomplishment for our brand, and we appreciate your recognition of our efforts! We hope to have an opportunity to welcome you again, much sooner than the 2020 Mecum Auto Show! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent place to stay"

5
BobZ1234, Scranton, Pennsylvania 06/08/2019

Great experience staying in one of the nicest hotels in the Harrisburg/Hershey area. Manager made us feel list vip guests on first visit. Had an issue with reservation & received a call back to straighten out the matter. Even got a Hershey bar at checkin. Hotel restaurant was amazing. Great stay throughout, hope to return soon.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your kind words regarding your recent overnight experience with us at the Central Hotel! Our goal is to provide every guest, every time with memorable experiences, and we are pleased our team served you with this very goal in mind! We are thankful for your patronage, and look forward to another opportunity to serve you in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Perfect for family trip to Herseypark"

5
GBSJohn, Mickleton, New Jersey 05/08/2019

We've stayed here annually for our family trips to Hersheypark. Yes, there are a ton of hotels in Hershey that are closer, but at double the cost. It's only a 12 minute easy drive to the park and frankly at the end of the day it's a nice buffer before trying to get oversugared kids to bed LoL! The hotel is always clean with a great lobby space and nice rooms. I appreciate the refrigerator and microwave in the room, and the beds are comfortable. We always spend time at the indoor pool, which is large and has plenty of seating and tables. The workout facility is modern and clean. The restaurant is actually an Irish pub style place and the food is better than many hotel restaurants. Mostly we take advantage of the breakfast buffet once per trip, which is really affordable for my family if 5. Most importantly, I do book this place because of the fair rate, but my wife is happy and doesn't think I'm being cheap. She loves it here too, and she's a tough critic!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for providing us with another opportunity to serve you, and your family, while visiting nearby HersheyPark! We truly value your loyalty to the Central Hotel, and thank you for recognizing our facilities, and incredible hospitality team! We certainly understand the challenges of winding down after a day at the park, and quite frankly, the ice cream, pop-corn, and Hershey bars we offer potentially add to the frenzied behavior! Nonetheless, we're pleased to hear the family enjoyed each of our value-added amenities which aim to ensure complete guest satisfaction! Our hospitality team is committed to providing a superior experience through clean, well-maintained accommodations, friendly, personalized service, and full-service amenities sure to please! Thank you for your complete recommendation of the Central Hotel to future families traveling to the area to enjoy the Sweetest Place on Earth! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"At Mecum"

4
User 04/08/2019

Had an issue with the internet not working, room was a little noisy buy tolerable. Restaurant was super convenient. Service was Great. I slept comfortably, which was surprising, beds were very comfortable

"Beautiful hotel with amazing staff"

5
User 31/07/2019

As you walk into the hotel the lobby is gorgeous especially at night. Eveyone i dealt with at the front desk was super friendly and funny. I wish I got to enjoy the included restaurant but our agenda took up most of the daytime. As for the room it was clean and comfortable, carpets and wallpaper seemed outdated but I'm not complaining. If I'm ever in the area again there is no doubt I'll be staying here. Also, if your planning a trip to the park they offer $40 tickets at the front desk which is a very good deal. Thank you to the staff for being so helpful, they are the reason I'll be returning to this hotel.

"Our go to hotel when we're in Hershey"

5
ccalderon24, New Milford, New Jersey 29/07/2019

We take an annual trip with friends to Hershey every year and this is our go to hotel. Staff is great and rooms are large and clean. Some rooms open up right to the pool which is a nice for those traveling with kids. The doors have an alarm for those concerned about kids heading to the pool on their own. There is coffee and water in the large lobby area and O'Neill's is great for breakfast and dinner before or after the park. This year was busier than usual because of some local area baseball tournaments. Don't get me wrong, my kids do travel sport too but with the large number of kids, the pool was packed and there were groups of young boys running around that hotel unsupervised. Overall, still a great time and would stay again next year.

"Great hotel!"

5
Lydia H, Boyertown, Pennsylvania 29/07/2019

Family friendly, clean rooms and great staff! We couldn't have asked for a better experience. The onsite bar/restaurant was a huge plus and we really enjoyed the pool! The complimentary popcorn and 50 cent ice cream in the lobby was a bonus for our daughter as well!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your mention of our clean, comfortable guest rooms, friendly team members, and awesome on-site restaurant, O'Reilly's Taproom & Kitchen! We aim to exceed the expectations of our guests through friendly, personalized service while also providing many value-added amenities, such as our Ice Cream & Popcorn Social! Our heated indoor pool is the largest in the area, and most certainly a guest favorite! Thank you for your complete recommendation to future families traveling in the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Premier"

5
User 29/07/2019

My first stay at this particular hotel and I was very pleased. Lovely meeting spaces, attentive staff, comfortably appointed rooms, the conference food was good, some meals more than others, but the service staff was phenomenal.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear First Time Guest, Thank you for providing us with an opportunity to exceed your expectations! We are committed to providing consistently clean, well-maintained guest room and meeting accommodations; however, it is our team that truly differentiates the Central Hotel from alternate facilities in the area. We thank you for your recommendation, and appreciate your business! We hope to have an opportunity to serve you again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Made conference vene better"

4
tiantre, Denver, Pennsylvania 29/07/2019

I was in town for a conference and had never stayed at a Best Western. This hotel was beautiful - and the staff were extremely friendly and helpful. I will definitely stay here again. Quiet hallways so you could actually sleep at night and a great breakfast buffet for a reasonable price.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent conference, and overnight experience at the Central Hotel with the travel community! We are appreciative of your mention of our hospitality team, great breakfast buffet, and comfortable guest rooms! We recognize a good night's sleep is dependent upon many factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. We are pleased to hear you enjoyed a great night sleep, and appreciate your complete recommendation to future visitors! We look forward to welcoming you, and your colleagues, back to the Central Hotel for your fall conference! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"I'm going to say 3.5"

3
jburle553720, Boston, Massachusetts 25/07/2019

Pros: The hotel was convenient and clean, there was a coffee maker, small fridge and safe in the room, had a pool/small arcade room for kids Cons: had issues with fire alarm battery upon entry, air conditioner on the fritz so we had to move to a new room, first bed was average but second bed was terrible, double queen room was small for 4..better suited to 1 or 2 guests, some upkeep needed in bathroom

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate you taking a moment to share your experience at the Central Hotel with future visitors of the Harrisburg, Hershey area. Thank you for your mention of our clean accommodations, convenient location, and full-service amenities. We are disappointed, however, that we did not fully exceed your expectations; and I accept complete responsibility for any inconvenience you experienced as a result of changing guest rooms during your stay. It was a pleasure speaking with you via telephone regarding your feedback, and as I mentioned during our conversations, we appreciate the candid remarks of our guests as it is such feedback that assists us in our pursuit of excellence. We look forward to welcoming you again in the future, and wish you an enjoyable remainder of the summer. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel for families visiting Hershey!"

4
LisaLA24, Albany, New York 25/07/2019

I specifically booked this hotel after receiving a recommendation from a friend mostly since they had a very affordable suite for my family of four. The hotel is about a 15 minutes drive from Hershey and very convenient to Harrisburg. Upon entering the hotel we were surprised to find a "happy hour" of popcorn and ice cream in the lobby and we received hershey bars when we checked in. The pool is great - very warm, but this was a really nice thing to have at end of day after a hot day at Hershey. The rooms were spacious and overlooked the pool. As for the 3rd floor if you prefer not t have 1st floor access to the pool. A large sized refrigerator for our drinks was helpful, with two counter tops and sinks for all of our stuff. Both rooms had tvs and the kids' room had no windows which made it very dark. We brought a nightlight for this reason. Still they did not sleep in. :) The rooms could use some updating (cracks on the ceiling, stains on some of the walls, etc) but we felt that it was secure and clean. We ate breakfast at O'Reilly's which my daughter loved since she had the buffet and tried EVERYTHING. I found it to be typical hotel breakfast fare. We also had two dinners at the restaurant which were great. The restaurant staff was very accommodating and helpful and made great recommendations (get the smoked chicken or the wings!). This hotel is close to a grocery store (Giant) and some chain restaurants (Texas Steak House, Dunkin, McDonalds, etc) so convenience factor was high. All in all a great experience. If we ever head back to Hershey we will definitely stay here.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you based upon the recommendation from a friend, and previous guest! Our convenient location to Harrisburg, Hershey, Lancaster, and even Gettysburg cannot be overstated, and we are pleased you enjoyed your time with us! We appreciate your mention of our clean and spacious guest rooms, value added amenities, and large heated indoor pool! Our hospitality team aims to provide our guests with a value that simply cannot be matched, and it appears as though we achieved that goal! Thank you for also mentioning O'Reilly's Taproom & Kitchen, where great food and friendly service are a constant! We look forward to welcoming you again, and thank you for your complete recommendation of our accommodations to future guests! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel BUT"

2
Lisa C, Sydney, Australia 25/07/2019

We had a room on the second floor and they may as well have put our beds on the highway! So loud! Been on holiday in the US for 3 weeks now and that 1 night would've been the worst sleep we have ever had! Near on $300 AUD a night I expected better!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community. We are steadfast in our efforts to consistently provide memorable experiences for our guests, and we regret to hear your stay at the Central Hotel fell below our standards, and did not exceed your expectations. We recognize a good night's sleep is dependent upon several factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. While we offer several programs at the hotel to support a good night's rest, we are ultimately responsible to ensure all our guests are comfortable. Our hospitality team is available 24-hours a day to support this effort, and I am certain our leadership team will do the same by assessing our short-term, and long-term initiatives for the property. Thank you for visiting the United States during your recent travels. We wish you a safe return home to Australia, and thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel and decent value for the location, but a bit annoying"

3
thepoto, Reno, Nevada 24/07/2019

Stayed here July of 2019 on a visit to Hersheypark. This is one of the nicer hotels in the area that doesn't cost an arm and a leg. The hotel is decent and the room itself is nice but there were several things that just irritated us throughout our stay. The A/C unit above ours would just drip onto our A/C unit and the dripping sound was quite loud and annoying (and constant throughout our stay). The hallway and bathroom doors would also get "stuck" and be very difficult to open and close. Finally, a couple of the outlets by the bed we hoped to use to charge electronics were controlled by the light switch by the front door, which also controlled the big light by the front door. If we wanted to charge anything using those outlets, the light also had to be gone meaning we couldn't charge overnight. Overall, the hotel, room, and price are nice enough but it was also irritating enough that I'm not sure I would return.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the opportunity to serve you during a recent visit to HersheyPark! It was a pleasure speaking with you via telephone regarding your experience. Thank you again for sharing your feedback with us, as guest comments provide us with direction relating to improvement opportunities to our product and service! The water produced by the HVAC system typically runs out the back of the unit to channel water to a safe area, however, we will investigate the impacted guest room to ensure proper flashing is in place to direct the water away from the unit below as to avoid any inconvenience for our guests. We recognize several accessible power sources are a basic traveler expectation today. While our guest room lamps, nightstands, and desks all have available outlets for our guests, we appreciate your feedback regarding the light switch control, and are working with our engineering team to resolve a few rooms with this condition. Thank you once again for providing us with an opportunity to serve you. Please do not hesitate to reach me directly prior to future travels through the area, as we would much appreciate another opportunity to exceed your expectations. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Loved our stay"

5
ginabeena614, Smithtown, New York 22/07/2019

We love staying at this hotel for our yearly hershey trip, its only a 20 minute drive. The family suite is perfect for our family of 6, plenty of room. The beds are comfortable and we just ordered the pillows when we got home. The room has a refrigerator and microwave, coffee machine. Our room had a door that lead to the pool area, which was great. My kids love the flavored water, popcorn and ice cream (and coffee too) in the lobby. We cant wait to come back!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your loyalty to the Central Hotel over the last several years! We truly appreciate being selected as your lodging choice while visiting the Sweetest Place on Earth, and look forward to many more visits in the future! We're committed to providing an exceptional value, and we are pleased to learn we achieved this goal while hosting you, and your family! We wish you an enjoyable summer, and hope to see you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel!"

5
83manuele, Winchester, Virginia 19/07/2019

Very clean and welcoming hotel. Very quiet hotel after 10 pm. The pool was clean and warm. We went to the restaurant for breakfast and dinner. The meals were large and well worth the money (my husband and I shared some meals). Strongly recommend

"Pricey for middle range property."

3
joeisle17, Altoona, Pennsylvania 18/07/2019

First impression on outside appearance is excellent. Check in was easy and very friendly. During summer months they are usually booked at 98% because of Hershey Park. As a conference center they do very well booking events and meetings. Property is well kept but it is an older hotel. Hotels in this chain usually provide free breakfast - this one does not. They give you a $4 credit for hot buffet (normal price is $15).

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior Traveler & Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community. We very much appreciate your mention of our arrival process, including our friendly team of front desk associates. Ultimately, however, we are disappointed we did not deliver a memorable experience. While the Central Hotel is an established property, we are diligent in our efforts to ensure clean, well-maintained accommodations for all our guests; and we thank you for recognizing our efforts. Value perception is a direct correlation between quality of product and price paid, and we are dedicated to incorporating the feedback provided by our guests into our ever-changing product, and service. We appreciate you providing us with an opportunity to serve you, and look forward to welcoming you again in the future. If I may be of any assistance, please do not hesitate to reach me directly prior to your travel plans in the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Beat hotel yet"

5
User 18/07/2019

From start to finish the staff went above and beyond for us. We were there to visit Hershey Park. The hotel had something for everyone. Food at the bar was great. Kid friendly with popcorn and ice cream and this is not a hotel that charges for everything this is a hotel that puts guests and their families first

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand our product and service is only as good as our people; and our team of hospitality professionals are second to none! Thank you for mentioning our value-added activities such as our ice-cream social, and popcorn machine! Our team truly enjoys serving our guests, which ultimately differentiates us from alternate accommodations in the area. We anticipate an opportunity to exceed many additional family expectations this summer! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The best hotel in the Harrisburg area "

5
User 16/07/2019

This was my 12th stay at this hotel and it was great as always. We got great service from everyone here. We got a nice room at a reasonable price. The hotel itself has some great amenities (pool, restaurant, computers). There are a lot of hotels in the Harrisburg area, but this is the only one I ever stay at. I will definitely be back

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Senior Traveler, Customer loyalty is priceless, and we genuinely appreciate your patronage and mention of our incredible hospitality team! We understand there are many options to choose from while visiting the Harrisburg, Hershey area; and we are thrilled to learn that we are your preferred location! Most importantly, we are pleased to hear the service our team provided exceeded your every expectation. The reality is excellent service is rare in travel today. It is our sincere commitment to hospitality, and the guest experience, that truly differentiates our product from alternate facilities. We thank you for your referral of our accommodations to future guests, and we look forward to the opportunity to serve you again! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel"

5
Socko46, Long Island, New York 13/07/2019

The hotel and it's staff are very accommodating. Pool area is large with key card entrance only which I find is a nice security feature . The restaurant/bar was great and the breakfast buffet was delicious. The servers were attentive and caring . The hotel is reasonably close to Hershey park and the outlets

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your memorable experience at the Central Hotel with the travel community! Our hospitality team is committed to serving every guest in such a way that their expectations are not simply met, but consistently exceeded time and time again. We appreciate your kind words, and thank you for recommending our accommodations to future visitors of the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Service. Great Value"

5
Joseph R, West Babylon, United States 11/07/2019

My daughter and I have stayed at this hotel on each of our trips to Hershey over the past 4-5 years. They go out of their way to make everything great for you. We love the pop corn and ice cream in the lobby and the indoor pool is fabulous. I've used the exercise bikes in the fitness center and they worked just fine for me.

"11th Airborne reunion "

5
User 11/07/2019

We were visiting Pennsylvania from all over the US for the 11th Army Airborne division reunion. Our stay from beginning to end was unmatchable. Everyone from the front desk to the cleaning staff were friendly and helpful. It felt as though the entire team was committed to providing us with a wonderful stay. The rooms were spacious and clean and the beds were comfortable. We were provided with Hospitality room for our group and it had any and all amenities we could have wished for. The location is perfect for any sightseeing and the staff provided plenty of information about local points of interest. The restaurant is a must try! The good was delicious and the portions were HUGE!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear 11th Airborne Division, First and foremost, we would like to again thank each and every member of the 11th Airborne Division for their service to our country. It has truly been an honor to serve you. We appreciate your very kind words regarding our team members, comfortable accommodations, and full-service facilities. We're pleased to hear we were able to provide a memorable experience for such a significant reunion! It was our pleasure to host and serve the 11th Army Airborne Unit at the Central Hotel. Respectfully, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent hotel in Harrisburg"

5
dukestravels, New York City, New York 09/07/2019

If you're making the trip to Harrisburg, this is a great place to stay. Whether for an event or for visiting Hershey Park with the kids, this has what you're looking for in a hotel. Very spacious rooms with suites available for bigger groups. Indoor pool for the kids and a really nice restaurant that is family friendly in terms of price and atmosphere. The front desk staff was super helpful in terms of local places to check out.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your excellent feedback of the Central Hotel with future visitors of the Harrisburg, Hershey Region! We appreciate your recognition of our convenient location to Hershey, clean rooms, and full-service amenities; all crucial components of a great experience! In reality, however, our people differentiate us from alternate accommodations in the area. No matter how good our products and services are, we cannot achieve true excellence without the countless team members who strive to provide superior service each and every day. We will be certain to share your remarks with our team members, as it is their commitment to hospitality that truly defines the guest experience. We look forward to an opportunity to welcome you again in the future, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great experience!"

5
User 08/07/2019

Great experience from check-in to check-out. Pleasant staff, very clean rooms and lobby, great options for breakfast and fast check out. Would definitely recommend to friends and family. Will be back again soon!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your great experience at the Central Hotel with the travel community! We appreciate your complete recommendation of our clean, comfortable guest rooms and full-service restaurant! Our team takes pride in providing superior service, and we thank you for recognizing our efforts! We wish you a safe, and enjoyable summer! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean comfortable hotel"

4
kellianne1030, Newburgh, New York 08/07/2019

We had a great stay. The room needed some updating but it was very clean and comfortable. The indoor pool was enjoyable for the kids, but on Saturday afternoon there were not enough chairs to sit. This hotel is about a 20 min drive to Hersheypark. O'Reillys has great food and happy hour specials and hotel guests get discounts. The staff at the front desk were very nice. We would stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your candid feedback regarding your recent experience with us at the Central Hotel! The observations, and remarks of our guests are extremely valuable to us, as we strive for improvement each and every day. Our team is committed to offering a clean, comfortable and well-maintained atmosphere, and we appreciate your recommendations for improvement! I am certain our leadership team will leverage your feedback for the betterment of our facilities, and we hope to have an opportunity to welcome you back to the Central Hotel again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Surprisingly nice with very good food!"

5
bradl336, Reno, Nevada 27/06/2019

Here for a conference. Room was nice with more amenities than expected. Food was much better than anticipated. Had buffet meals and all were good but dinner was excellent with tender beef, tasty ham, and chicken and fish choices. Appetizers were very good - scallops, meatballs, and cheese plates with veggies. Irish pub had great ala carte food. Probably the nicest Best Western I have ever had the pleasure of staying in.

"Very clean and close to Hershey Park"

5
brittdubs88, Middletown, Rhode Island 25/06/2019

I stayed here with my husband, two small children, and family dog recently on a vacation to Hershey Park. Hotel is very clean, staff is extremely friendly and helpful, and parking is plentiful. They're located about 15min or so from Hershey Park and we found it to be just the right distance. Indoor pool was a great bonus as well as the game room. Hotel doesn't offer a free breakfast, but attached restaurant does service breakfast buffet style (with discount for hotel guests) and a la carte options.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Family, It is truly a pleasure to learn of your complete satisfaction with your recent experience at the Central Hotel! Our friendly team of hospitality professionals is committed to consistently providing clean, comfortable accommodations for our guests, and we are pleased to hear your family's experience was no exception! Our convenient location to Hershey, and full-service amenities provide guests visiting the Sweetest Place on Earth with an exceptional value! Thank you for your complete recommendation, we look forward to welcoming many more satisfied families this season! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean Room, Friendly Staff, Overall great stay!"

5
Tammy F, Boston, Massachusetts 21/06/2019

The room was extremely clean. The food at the restaurant was really good. My son LOVED the pool which was really clean. The bed wasn't bad. Location was close to Hershey Park approximately 15-20 minutes away. Overall Great Stay!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback, and recommendation of the Central Hotel, with the travel community! Our heated indoor pool is one of the largest in the area, providing guests with a relaxing, and enjoyable experience after a long day at the park! We look forward to welcoming you again in the future, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"We had our 60th high school class reunion in one of their conference rooms"

5
User 20/06/2019

From start to finish the staff was excellent to work with. They could not do enough for you. Picking the venue, making all of the arrangements over a period of months, setting up the room for our affair was all a breeze with the help of the staff. The buffet was delicious and was presented in a very appetizing manner. I would highly recommend Best Western Premier as they certainly live up to their name....Premier.

"Overnight work related"

5
Tammy W, Wilkes-Barre, Pennsylvania, United States 16/06/2019

Our room lil noisy heard traffic . Overall clean, no bugs, rooms nice, comfy beds. Mini fridge TV iron hair dryer. Outlet in table lamp didn't work but plenty other plugs to use. Check on and out was efficient. Lobby was beautiful. My favorite part and cucumber infused water available.... nice touch and tasty

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Traveler, We appreciate your mention of our clean, comfortable guest room accommodations, and are pleased to hear we exceeded your expectations during your recent business travels! We are committed to incorporating our guests' feedback into our every developing product, and we will be certain to follow-up with your comment regarding the table lamp! Thank you for providing us with an opportunity to serve you, we look forward to the opportunity to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice for the price"

4
lorettan894, Erie, Pennsylvania 16/06/2019

I have never been disappointed with a Best Western and this was no exception. Excellent service and staff. Would definitely stay again. Loved the fact that they accepted pets and also treated them as family

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Pet, Thank you for taking a moment to share your feedback with the travel community! We appreciate your kind words regarding the hospitality you experienced while staying with us! Thank you for your loyalty to Best Western, we look forward to an opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Can hear everything from lobby even from the 3rd floor. Bring earplugs!"

1
User 15/06/2019

Room has a window to the atrium not a window to outside. Terrible noise don't expect to sleep unless you have earplugs. Rooms that overlook the indoor pool even on the third floor spell like chlorine. If staying here request to have a room with a window to the outside. Terribly laid out hotel

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback regarding your recent stay with us at the Central Hotel. We understand quiet, comfortable accommodations are a basic guest expectation, and we regret to learn of your recent disappointing experience. We truly value the comments shared by our guests, and we would appreciate an opportunity to speak with you directly regarding your stay. We have sent a private message via TA, and hope to have an opportunity to speak with you in more detail to make it right. We wish you continued safe travels, and thank you for taking the time to share your experience with the travel community. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Not sure why..."

4
User 08/06/2019

...but people love this hotel. Yes, it's nice. Yes, the staff was great. Yes, the conference space was perfect. Yes, the meals were fine. I would stay again. Overall I have no complaints about this hotel. The room was clean and comfortable. The bathroom was small but was updated and the shower was really nice. As another reviewer commented there was lots of hot water and the shower head was strong, large with lots of streams, and not one of those weird skinny hard jets. However, I can't quite put my finger on it, but though modern it was old. The nightstands by the bed were old. The ceilings were low, and the window small. But the decor was fresh. The tv was huge! But it seemed, mismatched I guess. Is that enough to make me not like it. No. But enough to not give it the highest rating. I never went to the pool and was happy I had a room overlooking the parking lot so I had natural light. But the traffic on 83 is loud at times, so I wouldn't recommend it for light sleepers. I never heard any of my neighbors, which is great. So I would say, yes, stay here. But I still don't get why everyone loves it. To each his own, I guess.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for presenting a comprehensive response to your very own question of why our guests love the Central Hotel! As you have mentioned, it is our clean, comfortable guest room accommodations, incredible hospitality team, and full-service amenities that consistently exceed the expectations of our guests! While the Central Hotel is not the newest property in the market, our facilities are very well-maintained, and we are consistently updating the facilities each and every day to ensure we exceed the needs of today's travelers. Ultimately, hospitality is all about people, and our team engages genuinely with our guests to ensure memorable experiences whether our guests are traveling for business or pleasure. Our culture is predicated on true hospitality; and it is this culture of care and service that differentiates us from alternate accommodations in the area. So, why do guests love this hotel? Our people make all the difference in the world; and we truly look forward to continuing this culture of care for each and every guest who provide us with an opportunity to serve them, and exceed their expectations. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very nice hotel, convenient location"

5
User 05/06/2019

The hotel was very clean and seemed recently renovated. The staff was very nice and the check in and out was quick. Ample parking and close to local restaurants and shopping. I was pleasantly surprised that the room had a small microwave and nice size refrigerator I was there for beauty pageant my daughter and was very pleased with our experience. I would definitely stay there again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your recent stay with us at the Central Hotel, and thank you for recommending our accommodations for future visitors of the area! Thank you for your specific mention of our clean guest rooms and public areas! We look forward to welcoming you, and the entire pageant, again in 2020! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel, friendly staff, good location"

4
ericag894, Aldie, Virginia 05/06/2019

My husband and I needed a home base for a weekend spent exploring Harrisburg and the surrounding areas. This place definitely met that need. The staff was friendly, the room was clean, and it was moderately quiet when it needed to be. They even had a dvd player we could borrow when we came back to the room early to crash one evening. My only complaint is one of personal preference -- we were assigned a room on the 2nd floor that had a window facing the inner atrium and the check-in desks. While the atrium is nice in its own right, I was not comfortable opening our curtains because we had no privacy. Anyone walking in the front door could see right into our room. And I missed being able to get some natural sunshine in the room. So, I have no trouble recommending this hotel, but if you share the same desire for privacy and natural light that I do, you might want to request an out facing room.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Couples Retreat, Thank you for selecting us as your home away from home while visiting Harrisburg and the surrounding areas! We understand our guests have many overnight options while visiting the region, and we sincerely thank you for providing us with the opportunity to serve you! We are committed to incorporating our guests' feedback into our continuously evolving product, and we thank you for your specific mention, and recommendation, of our guest rooms overlooking the grand atrium! In the future, please do not hesitate to let us know if there is anything we can do to enhance your comfort during your time with us! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"great hotel"

5
THOMAS D, ALIQUIPPA 28/05/2019

By far he best hotel I ever have stayed at. Clean and fully stocked rooms .Staff was attentive and friendly would recommend any one to stay there. Real nice Irish themed bar with excellent food ate there twice. The only problem seemed they were under staffed had to wait to get seated both times and left on the third time after 10 minutes. But to be honest that happens everywhere cant find employees only left caused I was pressed for time.

"BEST HOTEL IN HARRISBURG"

5
User 26/05/2019

If you're visiting Hershey Park or any other venues in HARRISBURG, PA...Best place in stay is best Western Priemer the Central hotel & Conference Center. They have great guest rooms, an arcade for kids, swimming pool, a nice restaurant and my favorite the fitness center.. They have a great welcoming staff. I definitely enjoyed my stay.. You will not be disappointed.. And that's a promise!!!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your time with us at the Central Hotel! We are very appreciative of your genuine recommendation of our accommodations for future visitors of the Harrisburg, Hershey area. The reviews provided by our guests are not solicited by a single influential individual; rather, the feedback shared with the travel community regarding experiences with us exist because our hospitality team has a sincere passion for service. While we are also consistent in our efforts to provide clean, comfortable, and memorable experiences for our guests, it is our team's genuine desire to serve that truly differentiates our product from alternate accommodations in the area. Thank you for providing us with an opportunity to serve you. We will be certain to share your feedback with the countless individuals who work hard each and every day to serve our valued guests. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Everything I needed and more"

5
Tourist60834407733, Pittsburgh, Pennsylvania 23/05/2019

Great experience. Rooms were modern and clean. All amenities were provided. Shower was a dream. All staff were super friendly and helpful. Lobby was beautiful with free coffee and water. Bar was comfortable and reasonably price. I was at a conference so I didn't expect this level'

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your exceptional review regarding your recent overnight stay with us at the Central Hotel! Thank you for recognizing our clean, modern guest rooms, full-service amenities, and friendly team of hospitality professionals! Our team is committed to delivering a product and service which aligns with the needs of today's travelers, and we appreciate your recommendation to future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Leisure "

4
Raenray3, Harrisburg, Pennsylvania 23/05/2019

I stayed at this hotel for one week. Everyone at the front desk were extremely helpful and willing to take care of anything to satisfy you. I had a couple of the front desk people call my room just to check on me and ask if I needed anything!! I thought that was amazing! The pool was great! The room was clean! Happy Hour at the Restaurant was great also. I bought the pork barbecue nachos (huge portion) and 10 smoked barbecue wings. They both taste great and my bill was only $13. I truly enjoyed the convenience of the hotel to the highway

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent extended stay at the Central Hotel with the travel community! Our team is committed to providing today's travelers with exceptional and memorable experiences; and we thank you for sharing your observations. The feedback provided by the travel community for the Central Hotel is not a fabrication, but rather a true representation of our service culture; and we are confident our full-service property is #1 in the area! We appreciate your genuine recommendation of our accommodations for future leisure travelers visiting the Harrisburg, Hershey Region and we look forward to another opportunity to welcome you back soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice Place for a few Bucks "

5
772marilynt, Waite Park, Minnesota 19/05/2019

Stopped at this place become I could get it on My Best Western Rewards Card for free, and we were passing through. REALLY NICE PLACE! Nice Irish themed restaurant in it. Large rooms but bathroom was small. If you were to want to hold a meeting or wedding reception, this would be the perfect place for it. Lots of reception rooms and a grand ballroom all in same building with catering There was a wedding reception going on and just the first pre-reception looked good. It was in the main lobby and it didn't seem to bother anyone. When we first walked in, I felt undressed. Clerks were good, but had to get him to repeat a few things because of the noise from the party in the middle of the room. Price was good, even if we had not used points still would have stayed.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Rewards Member, Thank you so much for taking the time to share your recent stay at the Central Hotel! We are thrilled your loyalty to Best Western provided you with an opportunity to enjoy our full-service hotel accommodations! We appreciate your specific mention of our unique grand atrium which truly differentiates the Central from alternate accommodations in the area! Thank you for providing us with an opportunity to serve you, we hope to have the privilege of welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel"

5
Caljes, Pittsburgh, Pennsylvania 15/05/2019

I cannot say anything bad about this hotel. I did not have my room cleaned daily as I was only there for two nights. Room was clean, breakfast was very good. Employees were attentive and very friendly.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experience at the Central Hotel with the travel community! We appreciate your recommendation of our facilities to future visitors of the area, and thank you for specifically mentioning our clean guest rooms, exceptional breakfast, and attentive staff! We wish you safe travels, and look forward to welcoming you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great business stay"

5
Pittsburghwhitebeard, Pittsburgh, PA 13/05/2019

Relatively new facility. Absolutely spotless and having every needed amenity. The front desk staff was extremely personable and efficient. The room was large and well suited for work with a nice desk and WiFi. Plenty of outlets for laptop, telephone, etc. The bed and plentiful pillows were amazingly comfortable. Unfortunately, I was unable to take advantage of the pool and exercise area, The conference space was very comfortable and easily provided sufficient space for the 60 or so of us. I ordered take-out from the in-house restaurant and it was delicious. I wish I had more time to take advantage of the lounge area and relax, but it was a very busy stay.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your genuine feedback relating to your most recent stay at the Central Hotel! Thank you for recognizing our clean, comfortable guest room accommodations, and friendly team of hospitality professionals! Our full-service amenities aim to exceed the expectations of our guests, and we are pleased to hear we were able to fulfill this goal! We appreciate your recommendation, and look forward to an opportunity to welcome you again in the future for some well-deserved rest and relaxation! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel!"

5
User 13/05/2019

I stayed for three nights. The staff was very courteous and friendly. The hotel was very clean. I didn't have time to take advantage of any of the amenities, however a poolside room was great with access directly to the pool from the room. I would definitely recommend staying here for any trip to Harrisburg, or even Hershey!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent 3-night stay at the Central Hotel with the travel community! We appreciate your recommendation to future visitors of the Harrisburg, Hershey Region! Rated the top full-service hotel in the Harrisburg area across all social media channels, our team aims to exceed our guests' expectations each and every day by fulfilling our hospitality promise! We thank you for sharing your genuine comments with the travel community, and truly hope to have an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Absolutely Great stay"

5
aaronrU9831DB, Lake Wales, Florida 07/05/2019

I am taking the time to rate my recent stay in Harrisburg. From top to bottom, my stay exceeded my expectations. In today's day and age, we tend to expect defects and/or shortcomings of some kind when it comes to goods and services. From the moment I arrived, I felt at home and relaxed - seldom can one say that when traveling - I was relieved from the start. I can honestly say that I was treated well, felt safe and slept great! I was impressed with the state of building an all it's amenities. Neat, clean and orderly facilities. Aaron Rye

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your experience with us, and we thank you for sharing your complete satisfaction with our accommodations! Our team is passionate about providing exceptional hospitality; and while we recognize shortcomings may occur from time to time, our commitment to guest satisfaction ultimately prevails, allowing our guests to experience hospitality at its finest! We thank you for providing us with an opportunity to serve you, and wish you continued safe travels! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Pretty good"

4
Tedd K, Greenville, Pennsylvania 07/05/2019

Arrived via motorcoach. Helpful staff ready to assist driver with on site parking. Comfy rooms, clean. Only downer was no cups of any kind in room and no coffee makers. No drinking cups? Why? With such a nice place, not a great move.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your feedback regarding your recent experience with us! Our team is steadfast in our efforts to provide clean, comfortable accommodations to each and every guest; and we are pleased we achieved our goal! Our full-service guest room amenities surely include a coffee maker and drink-ware; both of which are kept in the entertainment center of each guest room. We're sorry to learn this may have been overlooked during your stay! In the future, should we have an opportunity to improve upon your experience, please do not hesitate to contact a member of our hospitality team so that we may ensure your complete satisfaction! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Extremely clean, comfortable and reasonably priced"

5
JDG56, Ottawa, Canada 05/05/2019

We stopped in for an overnight stay while vacationing. The online reservation was quick and easy and check in was fast and friendly. The room was large, clean and well appointed and the bed was very comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our clean, comfortable overnight accommodations! We genuinely appreciate your recommendation to future visitors of the Harrisburg, Hershey Region, and look forward to the opportunity to serve you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Weekend trip for Cheer Competition in Hershey Pa"

5
map23k, West New York, New Jersey 05/05/2019

Loved this Hotel from the Restaurant to the Pool...Well kept and clean. We arrived early for our check in at 300p but they allowed us to hang out in the pool area till our rooms were ready. We ordered lunch which was delivered to us..Nice large indoor heated pool Restaurant had a nice selection at breakfast...option for buffet...and nice options for lunch and dinner.....Would definitely stay here again .....the only negative was the wait for our rooms to be ready...but we had the pool at least

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Cheer Team & Family, We are pleased to hear your expectations were exceeded during your recent stay at the Central Hotel! Our hospitality team is genuine in our efforts to welcome each and every guest with friendly, personalized service; and I am pleased we were able to provide immediate access to the pool while we perfected your room! Thank you for specifically mentioning our clean, well-maintained facilities; and our full-hot breakfast buffet! Our convenient location to Hershey provides guests with an opportunity to enjoy an incredible value, and we thank you for your recommendation to future visitors of the area! We look forward to the opportunity to welcome you, and your cheer team, back in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Awesome Property Near Hershey!"

5
User 02/05/2019

Our family stayed recently while participating in a local tournament. The staff here is so friendly and willing to help anytime! The pool was perfect after a long day at the fields, and the restaurant was great for breakfast and dinner! Breakfast isn't included, but I don't mind paying when it has as many options as this one! True gem in Harrisburg, we'll be back for HersheyPark again this summer!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction while staying with us at the Central Hotel! We thank you for mentioning our hospitality team, indoor pool, and O'Reilly's Taproom & Kitchen! Our convenient location to Hershey provides families with an opportunity to enjoy the Sweetest Place on Earth while also receiving an incredible value! We anticipate your return, and thank you for recommending our accommodations to future visitors of the area! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Stay near Hershey Park"

5
Happiness62814579048, Toms River, New Jersey 29/04/2019

We had a group of 10 and booked three rooms. Very clean, great location, relaxing stay. The staff was very friendly. Great Irish Pub attached to the Hotel. Stayed for Easter weekend to celebrate at Hershey Park. Convenient for going to Hershey Park, about a 10 minute drive.I will definitely book again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recommending our full-service accommodations to future visitors of Hershey! Clean, well-maintained guest rooms are basic guest expectations, and our team is committed to ensuring each room is consistently prepared at a high level for each and every guest! Our convenient location to the park provides guests with an alternative to Hershey properties, and we are certain to provide a value that simply cannot be matched in the area! We look forward to welcoming you back in the future, and thank you for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Vacation "

5
A_kaiju, Staten Island, New York 28/04/2019

I would like to thank Mr. Peter for everything he did for me and family , for making our stay an excellent one. To Steve pleasure seeing you again and for having the time for small conversation, To the staff thanks for greeting and smile every time you came across us.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Aaron, It was such a pleasure to see you, and your family, back at the Central Hotel for another incredible stay! We are so appreciative of your loyalty, and are genuine in our efforts to ensure a memorable stay each and every time you visit! We look forward to seeing you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Nice place to stay!!"

5
User 25/04/2019

Friendly helpful staff, nice location, clean, nicely furnished, good food, lovely having a beverage station in the hotel lobby 24/7 with iced/fruited or vegetqable laden water, hot tea and coffee. One of my two favorite places to stay in the Harrisburg Area!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your most recent experience at the Central Hotel with the travel community! We are pleased to hear we are a favorite while visiting the area, and appreciate your continued patronage! We hope to welcome you again soon, and look forward to another opportunity to exceed your every expectation! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean hotel. Friendly staff. Comfy beds and plenty of pillows"

5
User 21/04/2019

Check in was fast . We got to the room and within ten minutes we got a text from the service desk asking if everything was okay and to text if we needed anything. I've never experienced service like that before. Breakfast isn't included but worth the money. Coffee, tea and cold water is served in the lobby.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Jen K, Thank you for sharing your glowing review of the Central Hotel with future guests visiting the Harrisburg, Hershey Region! Our team is genuine in our efforts to exceed the expectations of our guests by providing clean accommodations, and friendly service! We thank you for recognizing our efforts, and truly hope to see you again soon! We wish you continued safe travels! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"good value for the money"

5
lgelesh, Maryland 15/04/2019

The hotel was clean and well kept. The staff was very friendly. My only complaint was the restaurant. We repeatedly had meals come that were not what we ordered. The food was good. It was a business function and everything was well done and orderly.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your candid remarks concerning your recent overnight stay with us at the Central Hotel! We genuinely appreciate your recommendation of our services for both overnight guests, as well as meeting and event planners searching for a location for their next event! We do apologize for the confusion regarding the many meals that were delivered to your table in O'Reilly's Taproom & Kitchen… Our team was simply providing you with an opportunity to try our great food! =) We'll be sure to work on this with our team! Thank you for providing us with an opportunity to serve you; we look forward to having you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Everything I needed, when I needed it"

5
Joooles_m, New Hartford, New York 14/04/2019

I'm a frequent, frugal traveler on a budget typically looking for lodging bargain, always accompanied by Mike, now a gentle old soul of a Chocolate Lab. Recently having been treated terribly by the cheaper chains -- Super 8 and Motel 6 come immediately to mind -- I've been experimenting with paying a bit more in the hopes of having a more peaceful stay. I got a very good room for the Hotel Coupons price -- not inexpensive, but reasonable. Carlisle, PA is a competitive motel market and is an ideal choice for travelers crossing the state. This property is convenient to both I-81 N-S and I-76 E-W, with ample parking and a pet-friendly policy, with lots of room for my wandering Mike to wander. There were two desk clerks who were friendly and worked efficiently despite lots of check-ins to handle. I didn't see the conference center depicted in the glamorous looking photos -- this place definitely did not seem ultra-high class to me -- but then again, if it was, I would likely not be staying there.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your time, and courtesies while extending a favorable review of your time with us at the Central Hotel! We are proud to offer pet-friendly accommodations, and are delighted to learn Mike, your chocolate lab, also enjoyed his experience! The Central Hotel is an upscale property providing consistently clean, well-maintained accommodations for business, and leisure travelers alike. It is, however, our unrivaled team of hospitality professionals who provide friendly, personalized service that truly differentiates us from alternate accommodations. In the future, please consider reserving your overnight accommodations directly with the hotel either online, or via telephone, as we guarantee the best available rate when booking direct! We wish you continued safe travels, and look forward to exceeding your expectations again in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel theCentralHotelHarrisburg.com

"Our Stay in Harrisburg, PA."

5
811larryt, Hamilton, Canada 12/04/2019

Hotel is lovely. Very clean and updated room. The attached restaurant was a hopping spot and service was quick and great. Good food, big portions and the price was good (Happy hour even better). our check was done quickly and we used the fast express check-out. Everything there is lovely. Even the lobby is gorgeous.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community! We genuinely appreciate your recommendation of our full-service accommodations, and look forward to welcoming you back! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful value"

5
iam4pennst8, Pennsylvania 08/04/2019

Wonderful value for a Saturday night and the bar/lounge was great! Great service from the male bartenders. The music, the atmosphere, the food (we had bangers and mash with green beans) were all wonderful! We will be back again soon

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your excellent overnight experience at the Central Hotel! We appreciate your mention of the exceptional value you received at the hotel, while also enjoying dinner in O'Reilly's Taproom & Kitchen! We appreciate your recommendation to future guests, and thank you for providing us with an opportunity to welcome you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Construction at 6:30 AM and Mediocre Restaurant But..."

4
R7728REalexb, Columbia, Maryland 06/04/2019

I stayed April 4-6, 2019 and specifically picked this hotel even though it was about 30 minutes from a conference I was attending (and there were closer options) because I had been happy previously when I stayed here one other time. I was made aware in advance that the pool would be closed for renovations. My suite was overlooking the pool which I didn't think was a big deal until work began at 6:30 A.M. I contacted management and they did comp the first night as well as relocate me to another room for second night at $20 off the best available rate because they did not have another suite so I had to go to a King room. The restaurant is good for breakfast but I wouldn't bother for lunch or dinner. I went for dinner and my soup came out cold and then my entree tasted terrible and I had to reorder something else. The hotel is very clean and the staff are all very professional and willing to go above and beyond. Overall I give this hotel four stars for this stay...if management had not had their own contractor starting work at 6:30 AM (ridiculous for a hotel) or had contacted me in advance of my stay to let me know the work would be done that early and offered me other options since they had no other suites available away from pool area then I probably would've given 5 stars.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Alex B – Thank you for taking the time to share your most recent experience at the Central Hotel with the travel community. We appreciate your loyalty to our accommodations while visiting the area, yet are disappointed to learn we fell short of our goal to fully exceed your expectations during your time with us. We truly apologize for any inconvenience we may have caused by laying tile in the indoor pool prior to 9am. Our team is committed to providing our guests with comfortable accommodations, and this most certainly includes an experience without a disruption similar to what you have described. I accept complete responsibility for the disturbance, and I am confident we have made appropriate adjustments to our scheduling to ensure our guests are not disturbed while we work to complete our new pool deck. Thank you for taking the time to speak with me via the telephone, we genuinely hope to have an opportunity to welcome you back to the Central Hotel during future travels to the Harrisburg, Hershey Region! Please do not hesitate to reach me directly should you need assistance in the future! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Well Appointed Best Western"

4
529ellenr, Swarthmore, Pennsylvania 01/04/2019

This hotel has a lovely lobby, great service desk, and much potential. However, they need to work on their wedding venue services just a bit. Again, much potential. Forget the breakfast buffet - one of the worst I've ever had.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your helpful comments concerning your recent overnight experience with us while attending a wedding celebration! It was such a pleasure to host the reception for the newlyweds in our grand atrium, and Central Ballroom! We are pleased we exceeded the expectations of the bride and groom, yet would love to better understand your suggestions for improvement as it relates to our wedding services, as well as our full-hot breakfast in O'Reilly's. We genuinely appreciate the observations and remarks of our guests, as it provides us with invaluable insight into areas of opportunity where we can improve upon our product, and services! I certainly hope to have an opportunity to speak with you directly regarding your suggestions for improvement, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"I keep coming back, and back, and back!!"

5
Mutzylove56, Lock Haven, Pennsylvania 31/03/2019

I have been attending meetings and conferences in the Harrisburg area for over 12 years and as often as I can, the Best Western Premier The Central Hotel & Conference Center is my choice for comfort, relaxation, courteous staffing, excellent dining and room service, and totally professional experience.

"Great Place, Great Employees"

5
Marie L, Harrisburg, Pennsylvania 29/03/2019

We always have a positive experience at the Best Western Premier (E. Park Drive) in Harrisburg. All the front desk people are friendly and very helpful. Stacey went out of her way to accommodate our room request. The lobby is beautiful. We appreciate them having coffee and ice water available 24/7 in the lobby. The room was clean and had extra amenities. The attached restaurant/pub is a treat. The appetizers and entrees are especially good. (We got fish & chips and Irish pot roast dish. The hotel is in a prime location. Positive experience!

"Great experience"

5
User 27/03/2019

We stayed here for a volleyball tournament that was close by. The hotel was clean and inviting. The lobby was very nice and large and had ample room to sit and hang out. There is free coffee and fruit soaked water. The kids enjoyed their time in the pool which was pretty big for a hotel pool. The room was very clean and spacious. Check in and check out were quick and simple. The staff was very friendly. We ate dinner at the restaurant and the food and beverage choices were plenty. The food was delicious. I highly recommend this hotel if you are in the area. Do not be fooled from the outside it is beautiful inside. I am usually very critical of hotels but this was a good one.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experiences at the Central Hotel with the travel community! We appreciate your kind words, most specifically relating to our clean guest rooms, friendly team, and full-service amenities! Our full-service restaurant, O'Reilly's Taproom & Kitchen, is certainly a guest favorite for all meals! We appreciate you providing us with an opportunity to serve you, and genuinely look forward to an opportunity to welcome you back again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean and Quiet"

5
BPhillip, Cumberland, Md. 27/03/2019

My husband and I were here for the hearing expo last week. Accommodations were excellent and our requests were met perfectly. The place is clean and quiet... nothing but good things to say about this hotel!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear BPhillip & Spouse, We appreciate your kind words regarding your positive experience with us during the hearing expo! Our team is committed to providing friendly, professional conventions services, and we are pleased to hear we once again exceeded your expectations! Thank you for sharing your exceptional experiences with the travel community, and for recommending our services to future events in the Harrisburg, Hershey area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hearing Expo - Kevin"

5
User 22/03/2019

We had the pleasure of having Kevin take care of us throughout the entire hearing expo. He is both thoughtful and professional. The top of the food chain, this guy should be the General Manager of this hotel here in Union Deposit. My opinions are shared by my peers. What an excellent Job! Tony

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear TPHearing, Thank you for recognizing our team for their hospitality during a recent event at the Central Hotel! Our 17,000 square feet of flexible meeting space paired with a sincerely dedicated team of hospitality professionals truly differentiates the Central Hotel from alternate meeting facilities in the area! We thank you for your remarks, and anticipate welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Good, quick stay"

4
Matt S, Brighton, Michigan 19/03/2019

This was my first stay at this hotel on Union Deposit Road. The hotel, having convention/meeting space, is pretty large. The lobby is large when walking in, but nicely and tastefully done. The staff here was good during my brief interactions. The rooms were updated, and were clean and comfortable. My only gripe was that the outlets on the lamps on the bedside tables did not hold the plugs for charging my devices..the plugs would fall out. A good, comfortable stay here, and definitely would recommend.

"Awesome"

5
babble1monster, Mount Pocono, Pennsylvania 12/03/2019

I am a traveler. I have seen every type of hotel possible, but this has to be one of the top hotels I have ever stayed at. The staff was incredible. From the front desk to housekeeping, every aspect of my stay was given attention and I had no issues. I truly enjoyed my stay at this property.

"Peter is fantastic"

5
User 07/03/2019

this place and the people are fantastic. have a chance, stay there. The manager Peter is a real person, he has a great concern for you and the service you receive. The white chili is great, plus all the food, the breakfast buffet is really enjoyable

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your kind words regarding our team, and your overnight experience at the Central Hotel! We are sincere in our efforts to provide genuine hospitality for our guests each and every day, and we truly appreciate your kind words and recommendation of our hospitality services to future guests of the Harrisburg, Hershey Region. Thank you for providing us with an opportunity to serve you, we look forward to seeing you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Taylor aka Tay Bae was the best bartender ever!"

5
Nomad15483962259, Fredericksburg, Virginia 05/03/2019

Taylor in the bar was entertaining and had wonderful sense of humor. Same age as my son yet he handled our old gals with charm and professionalism. Kept our glasses filled and laughter flowing. It was like dinner and a show.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words regarding your recent experience in O'Reilly's Taproom & Kitchen located at the Central Hotel! Our team is genuine in their efforts to exceed the expectations of our guests, and we thank you for specifically mentioning Taylor for his outstanding service! We will be sure to recognize “Tay Bae” for his support, and look forward to welcoming you again during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"DISAPPOINTING"

2
User 04/03/2019

“TERRIBLE EXPERIENCE” Your help that are supposed to clean rooms slam doors are very loud in the hallways as other paying customers can hear them in their rooms early in the morning waking people up and disturbing them. The suites on the third floor have rotten very very old smelly sofa beds and a person cannot sleep on them in any comfort at all, they are disgusting and should be replaced.People let their kids run through the hallways yelling and misbehaving and no one cares to put a stop to this.It is time to do something to shape this place up starting with replacing the very very old worn out smelly, lumpy sofa beds and to get the place in decent shape. I am reporting this to CORPORATE HEAD QUARTERS. Also, the morning breakfast food area needs cleaned better and the food quality improved and shaped up. Best Western accepts AARP Memberships and I was given a hard time and they have this agreement and did not accept my AARP membership for promised discount. Reprehensible! By the way, the pictures of the rooms on the webpage are not at all that clean nor nice, all false.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community. We are discouraged to learn of your frustrations while visiting the Harrisburg area, and are committed to resolving your displeasure to ensure your complete satisfaction. While investigating the specific comments detailing your experience, it became apparent the guest room description, and breakfast area observations are not consistent with our property's offerings. While we do offer suites at the Central Hotel, we unfortunately do not offer a suite furnished with a sleeper sofa. Additionally, our breakfast is served in O'Reilly's Taproom & Kitchen, a full-service restaurant, where both ala carte items and a full-hot buffet is offered for our guests. Regardless, our team is committed to providing exceptional hospitality, and we would truly appreciate an opportunity to welcome you to the Central Hotel during a future visit to the area. I have reached out to you privately through your TA account, and am hopeful that we can ensure your complete satisfaction regardless of the location of your previous stay. Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean and Friendly"

5
User 04/03/2019

Nice experience. Friendly and great location. The interior and exterior of the building is clean and well kept. Our room was spacious and spotless. I would highly recommend this property to anyone looking for a nice hotel in the area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your observations regarding the condition of the property, and thank you for your complete recommendation to future travelers! While we admittedly are not the newest property in the market, we are dedicated to maintaining our facilities at the highest level to ensure comfortable, clean, and well-maintained accommodations. We anticipate completing our NEW pool deck in the coming weeks to further enhance our guests' experiences! Thank you for providing us with an opportunity to serve you, we look forward to welcoming you again very soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The Very Best for Conferences and Accomodations"

5
User 04/03/2019

We recently held a conference here for work- had a couple hundred people who came to the conference, ate at the hotel, stayed in rooms, etc. I cannot give the hotel and staff a high enough ranking!! They were WONDERFUL. Megan and Liz were great to work with to plan the event, helping out with every detail with the utmost patience. Once we arrived on-site to set up, Rudy and folks were amazing!! Victor, Donna, Eric, and Kristy were outstanding staff members, just to name a few. Literally every single person we interacted with over the several days we were at the hotel/conference center was immediately responsive and helpful, so professional and polite, and a true joy to work with. We had a snow storm come through the first day of the event and needed some help getting extra folks accommodated, and everyone at this facility went above and beyond to make sure our event went off without a hitch. Thanks to the fine folks at the Best Western Premier The Central Hotel and Conference center, our event was a great success. Highly recommend hosting events here, or even just staying for the night in the Harrisburg area. You can't go wrong!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, It is truly a pleasure to read of your complete satisfaction while planning a conference with our team of meeting professionals! Thank you for specifically mentioning Megan and Liz who assisted during the planning process; while Rudy, Victor, Donna, Eric, and Kristy ensured the conference was executed to perfection! We appreciate your complete recommendation to future meeting planners and professionals searching for a venue to host their next event! Rest assured, our team will be here waiting for another opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"exactly what I expected at this level of hotel"

4
User 01/03/2019

Best Western has upped their game recently and this hotel definitely hits a lot of the needs of a basic hotel. I only wish they had the breakfast included option like many of the others at this level. The coffee in the lobby is a nice amenity. I would love to be able to pick up a yogurt and banana though.

"Best Place Ever"

5
User 27/02/2019

Great hotel and friendly staff , pool great! Awesome breakfast! Beer selection great! Had a nice relaxing time. Great touch for the newly renovated bathroom, the glass shower doors were superb and the guestroom amenities were perfect!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words regarding your outstanding experience with us at the Central Hotel! We appreciate your attentive eye, and mention of our newly renovated guest bathrooms! Clean, comfortable accommodations are a basic guest expectation, yet it is our team of friendly, professional team members that truly differentiate us from alternate lodging accommodations in the area! We value your business, and thank you for providing us with an opportunity to serve you! We wish you continued safe travels, and look forward to welcoming you in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great stay during sons volleyball tournament"

5
User 25/02/2019

We had a great stay. We enjoyed dinner and drinks at O'Reillys pub after a day of our sons playing volleyball at the PA farm show expo. The hotel provided us with a hospitality room as a place to bring meals for our boys. The team parents were happy to have the room as a place to socialize as well.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent overnight experience at the Central Hotel with the travel community! No matter the event, our convenient location to the Pennsylvania Farm Show Complex, clean guest room accommodations, and full-service amenities position the Central Hotel as the Premier hotel for visitors of the complex! We appreciate your kind words regarding your time with us, and thank you for your complete recommendation to future visitors of the area! We are pleased you enjoyed your time! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Super clean, super friendly, great restaurant"

5
User 23/02/2019

I took my daughter to visit Penn State, and chose to stay here, mainly because of its proximity to the school. I'm SO glad we chose it! Spacious rooms, very clean, and the hotel staff were fantastic. The icing on the cake was having an excellent restaurant on the premises- O'Reilly's Tap Room & kitchen. Great food and beer selection, and, like the hotel, very friendly servers. The breakfast buffet gets you off to a strong start. We will definitely be staying here when we come down from Boston to visit our daughter.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Nittany Lion Parent, It is such a pleasure to read of your complete satisfaction with us while visiting Penn State's nearby Harrisburg campus! We thank you for recognizing our clean accommodations, genuine team, and full-service restaurant! We understand travelers have many options when visiting the Harrisburg region, and we appreciate your recommendation of our accommodations to future visitors! Thank you for providing us with an opportunity to serve you, we look forward to your return! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel Experience!"

5
swissarmymusic, Pittsburgh, Pennsylvania 23/02/2019

Traveling musician here. I'll stay here anytime I play in Central PA. Staff was great from check in to check out. Rooms were quiet and comfortable. Complimentary coffee and fruit water kept us going to the next gig. Thank you! #ignitehospitalityservices #travelignite

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community! We appreciate your specific mention of our clean, comfortable accommodations, and friendly team members! Our team is committed to exceeding the expectations of our guests, and we are pleased to learn of your complete satisfaction! Thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Spacious clean facility and friendly staff"

5
Peter Z, Lunenburg 21/02/2019

I had not previously stayed at a BW in quite a few years. We were traveling and needed a hotel that was pet friendly. This was the place that met all needs. Staff went above and beyond to ensure our needs were met !

"Excellent as always"

5
scraphappy28, Harrison Township 20/02/2019

We have been coming to this hotel every year for the past 8 years as we participate at Motorama. It's always very clean, front desk very friendly and helpful. And the breakfast is just simply amazing.

"Great place!"

5
Camper23591482318, Palmerton, Pennsylvania 18/02/2019

Very nice looking and welcoming. Everything was clean. The pool was awesome. The pub offers great breakfast, has good food and is a nice place to just have a drink. We stay here every year when we come to Motorama.

"Employees make the difference between good and grewf"

4
mauinokaoi1973, New Jersey 17/02/2019

Stayed in areas while visiting Lancaster and Hershey other family .. from moment we called to book direct with front desk to the moment we left the service was superb . Employees were amazing , loony is nice , well appointed . Fresh flavored fruited waters and coffee and tea service all The time. As requested room was ready with. Rollaway inside for us, they charged extra per night for it. Room was clean , housekeeping does great job , the room was perfect . No breakfast included but it was available at the adjacent restaurant reasonably priced . Pool area was great Ans good business area

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest – Thank you for providing us with an opportunity to serve you during your recent visit to Central Pennsylvania! We appreciate your mention of our clean, comfortable guest rooms, and full-service amenities! We are pleased to hear you enjoyed our large heated indoor pool, and are happy to announce we will be improving our pool deck in a few short weeks with new tile, coping, and décor! We are very excited for this improvement, and look forward to having you back again very soon! Thank you for sharing your experiences with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Place To Stay"

5
User 17/02/2019

We stay here every year. The place is Great better than a lot of higher priced hotels. The place is really clean and comfortable. The staff remembers us from year to year and is extremely friendly. With the restaurant on site you don't have to leave to get a bite to eat or a drink. We wouldn't stay anywhere else. The value far exceeds what the price is.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest – Thank you for your continued loyalty to the Central Hotel! We appreciate you selecting us again and again as your choice of lodging while visiting the Harrisburg, Hershey area! Your recognition of our outstanding team is appreciated, and most certainly will be shared with those who work hard each and every day to ensure memorable experiences for our guests! We are committed to exceeding the expectations of our guests, and genuinely look forward to an opportunity to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"100% Above and Beyond"

5
ToBeHonesty, Harrisburg, Pennsylvania 13/02/2019

Words cannot describe how great my stay was. This was my second time at this hotel. I was genuinely impressed and shocked at how far this staff goes to make you feel comfortable, welcome, satisfied, and get everything you could ever hope for. The staff will literally leave to get you something that you need if they don't have it on property. The pool was huge and the water didn't burn my eyes, the bed was clean and actually pretty comfortable, and my room didn't make me feel claustrophobic. The restaurant food was pretty good but nothing compared to the banquet food - it was absolutely phenomenal! My co-workers and I wanted to play a board game (because why not - don't judge lol) so we called the front desk - they had at least 10 to choose from! The nightly prices are without a doubt affordable compared to other full-service hotels in the area. I will most definitely stay here again. I am truly so happy with the outcome and it warms my heart that the staff at this hotel will bend over backwards to ensure that their guests are content and satisfied. Well done Central Hotel. Well done.

"Nice hotel!"

5
ChristineT12345, Bensalem, Pennsylvania 11/02/2019

Hotel was clean, modern and well maintained. The front desk staff were all very helpful. The breakfast buffet at O'Reilly's was great! Large pool and fitness center. Game room and a laundry on site too.

"The only place to stay at the GAOS."

5
michaelrN4880EO, Saylorsburg, Pennsylvania 11/02/2019

Great stay at a busy show. Great staff. Always evolving shuttle service. The food was great. Breakfast outstanding. People can't help you enough. When you have long days at a show it's great to have a great restaurant on location.

"Great so far. Above and beyond "

5
michaelr431, Stroudsburg, Pennsylvania 07/02/2019

I came Thursday 1/31 and has been 1 week so far. Here for GAOS working. The food is great. The shuttle is great and improved this year. Hotel and staff extremely helpful. 4 more days to go. More to come.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear GAOS Vendor – Thank you for sharing your positive feedback regarding your current experience with us! Our team is committed to exceeding the expectations of our guests, and we thank you for your observations! Our Central location, full-service amenities, and superior service position the Central Hotel as the premier overnight venue for guests visiting the area! As it relates to the GAOS each year, our timely shuttle transportation to and from the complex, full-service restaurant, and hassle-free parking differentiate us from alternate locations. We thank you for your continued patronage, and truly look forward to welcoming you again in 2020! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Accommodations and Service!!!!"

5
User 07/02/2019

Really my favorite hotel in the area. Nice, clean rooms, pool, and excellent restaurant/ bar attached. Kristy took great care of us and gave us lots of info that we will use to book next year's stay, thank you so much! Cheesecake was to die for!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest - Thank you for sharing your comments regarding your time with us at the Central Hotel! We appreciate your recognition of our clean rooms, large heated indoor pool, and attached full-service restaurant, O'Reilly's Taproom & Kitchen! We thank you for providing us with an opportunity to serve you, and anticipate an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Our go to hotel in Harrisburg, PA!"

5
ECVC, Benezette, Pennsylvania 06/02/2019

There is no doubt where we want to stay when our staff is in the Harrisburg area. The Best Western Premier is clean, comfortable and the pub is a plus! Always enjoy a delicious hot breakfast. Check in is always quick and efficient.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, and Staff - We are very appreciative of your kind words and specific mention of our clean, comfortable facilities, and full-service restaurant! Thank you for mentioning our awesome hot breakfast buffet! Our team is truly engaged in the guest experience, and your feedback reassures our efforts are focused in the areas that truly impact our guests! Thank you for providing us with the opportunity to serve you and your team, we look forward to welcoming you again! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Business trip"

5
Inspire49109532323, Hornell, New York 01/02/2019

This Hotel was beautiful. Everyone was welcoming and friendly. The rooms were a good size and we stayed off the pool which I highly recommend. Make sure you get to enjoy the bar and grill and take time to enjoy the free beverages at the desk. It was very good experience and I will be back.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest – We appreciate your kind words regarding your recent business trip, and overnight stay at the Central Hotel! Our central location to the area's business parks and corporate offices offer a convenient location for business travelers to call home! Our full-service restaurant, O'Reilly's Taproom & Kitchen, offers a friendly, relaxing environment with great food and personalized service! Thank you for sharing your experience with future travelers of the area, we anticipate an opportunity to welcome you again in the near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent"

5
MzButterfly L, Charlotte 24/01/2019

The staff was very pleasant, especially employee name David, he had a smile on his face and was very polite! He was very knowledgeable about the facility and made my family feel at home during our visit, we need more people like David... I highly recommended this place to anyone along with the restaurant, food was very exceptional!

"Great hotel"

5
Jerry G, Philadelphia, Pennsylvania, United States 12/01/2019

Friendly staff, very clean room. The management was very helpful and accomodating. The indoor pool was a plus. Restaurant was very good for breakfast and dinner. i would recommend this hotel in the Harrisburg area

"Great hotel"

5
Jill H, Cambridge Springs 10/01/2019

Always friendly staff, neat and neat lobby, rooms are comfortable and cozy. Check in was fast and easy. Pool area is always clean and ready for use. Love staying here when we are in Harrisburg!!!!!!!!

"Comfy and Clean"

5
User 03/01/2019

Best Western Premier The Central Hotel & Conference Center provided great service from the management and staff during my stay. Clean comfy room. Fast Wi Fi and all the electronics in the room worked. Highly recommend!

"Nice place "

4
kevinss557, Zanesville, Ohio 31/12/2018

Nice sized rooms, clean, and nice heated pool. The on-site bar is good also. Location is about 15-20 minutes to Hershey Park. Some restaurants close by and a nice grocery store is close. Quality stay.

"Great Hotel Experience"

5
Culture23109149351, Butler, New Jersey 31/12/2018

Great hotel - rooms and common areas are clean and the staff are very professional and courteous. This was a team event for a hockey tournament. The hotel provided a team hospitality room which was great. It kept the kids out of the general hotel space which was great for all the guests. They had this room to play knee hockey and we set up a big screen and projector to watch movies. The parents and kids loved it. The restaurant was great for breakfast and dinner. The bar was centrally located so the kids could be supervised while the parents relaxed. I planned a team dinner in a private banquet room and the food, accommodations and staff were great.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we exceeded your expectations, and those of your team, during your time with us at the Central Hotel! Our hospitality team is genuine in our efforts to ensure clean, comfortable overnight accommodations. Most importantly, however, it is our focus to guest service which truly differentiates our property from alternate accommodations in the area! Thank you for recognizing our efforts while accommodating many hockey teams, and their families! We are pleased to hear your entire experience was positive, and we truly look forward to welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Great family trip!"

5
Courtgail, Old Bridge, New Jersey 29/12/2018

We stayed here while visiting Hershey. The staff was very friendly and accommodating to any of our requests. They didn't mind our children turning the lobby into a giant hide and seek game and one employee even made snowmen pictures while cleaning the windows. The kids loved the indoor pool and were ecstatic to have a room that opened right onto it. This was a great value and excellent escape in the cold weather. We will definitely be returning!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment during the holiday season to share your experience at the Central Hotel with future visitors of the Harrisburg, Hershey Region! Our full-service accommodations aim to exceed expectations while also providing an incredible value! Thank you for mentioning our friendly team of hospitality professionals! We wish you a very happy and prosperous New Year! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"An excellent over night stay!"

4
GreyGhost007, Washington, Virginia 29/12/2018

We stopped here for one night on our way to upstate New York and were totally pleased with our visit. The room was quiet, very clean, and the service was top notch. Having the pub on site was an added plus. After a day of driving it was nice to kick back, have dinner and walk to our room. We will definitely stay again. Everyone was very friendly and helpful. Well done!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during your recent travels to upstate New York! We thank you for mentioning our clean, quiet, comfortable guest room accommodations, and onsite full-service restaurant, O'Reilly's Taproom & Kitchen! Most importantly, however, we appreciate your specific mention of our incredible team, as it is through their outstanding efforts each and every day that we are able to fully exceed the expectations of today's travelers! Thank you for your kind words, we hope to welcome you back during your travels through the area! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Nice and Conveniently Located Hotel"

5
Liaquat A, Tulsa, Oklahoma 17/12/2018

This is a great hotel. You'd notice a large, beautiful and elaborate lobby area as soon as you walk in. It has a nice tile work. The hotel has an indoor swimming pool, a restaurant and banquet area. They provide 24-hour coffee and tea. The staff was friendly and helpful. The room and bathroom were clean. The toilet seat was slow close, which was very thoughtful. The room had a nice sized flat-screen TV, complimentary WiFi, refrigerator, coffee maker, and microwave. They also provide you with complimentary bottled water. It's conveniently located to both I-81, and I-83. It's close to Hershey as well Harrisburg International Airport, and Harrisburg's Train and Bus Station. The hotel provides complimentary shuttle service to both. I will definitely stay here again.

"Most relaxing stay"

5
Cruiser48928394024, Baltimore, Maryland 10/12/2018

the King room was very spacious. Very clean and comfortable. The staff were all happy, well kept and very attentive to my needs. The ball room was clean and set perfect for our company christmas party.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction at the Central Hotel! We appreciate your specific mention of our attentive, happy team members! Our incredible team of hospitality professionals represent a true service culture each and every day, and we thank you for recognizing our efforts. We are pleased you, and your colleagues, enjoyed your holiday gathering! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Just an overall bad experience"

2
Stay65920864625, Douglassville, Pennsylvania 10/12/2018

The reservation for a group was not correct. The room heater did not work. Children were running and screaming in the hallway on the third floor at midnight. We ended up leaving extremely early in morning

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking the time to share your experience at the Central Hotel with the travel community. We regret to hear of your recent uncharacteristic overnight stay with us while attending a holiday gathering with colleagues, and friends. As I mentioned during our conversation, we accept fault for any rooming list confusion you faced upon arrival to the hotel. Ultimately, it is our responsibility to ensure we are prepared to welcome our guests whether reservation changes are submitted 30 minutes, or 30 days, prior to arrival. I am confident our team will leverage the feedback you have provided to ensure our readiness to welcome all guests with the utmost level of hospitality. We genuinely appreciate your comments, as it is through the remarks of our guests that we will continue to improve upon our full-service accommodations. We anticipate an opportunity to welcome you and your colleagues again in the future. Should you encounter any issues during your time with us, such as your most recent experience, please do not hesitate to contact a member of our team during your stay so that we may work to ensure your complete satisfaction and comfort. We thank you for providing us with an opportunity to serve you, and truly anticipate an opportunity to exceed your expectations during future events at the Central Hotel. Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Conference at hotel"

5
773kurtc, Clearfield, Pennsylvania 10/12/2018

Great place to have a small conference. Everything was very convenient. Staff was very professional and friendly. Went out of their way to take care of things. Free internet!! Had the breakfast buffet and was well stocked, great selection and fresh. Room was clean and staff did a great job.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recommending our superior service, professional team, and ideal conference space for future meetings and events in the Harrisburg area! Our meeting and event coordinators, Jessica Dickey and Elizabeth Smith, truly are two of the most professional and knowledgeable individuals in the industry. Their commitment to communicating the fine details of each event to our operations team truly differentiates our facility, and we are appreciative of their outstanding efforts! Thank you for your complete recommendation of the Central Hotel; we wish you a very happy holiday season! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Our "go to" hotel in Harrisburg"

5
Menzrob, Oxford, Pennsylvania 03/12/2018

We enjoy this hotel (and its adjoining restauran/pub) so much it's not only the only place we choose to stay in Harrisburg, we're now delibertly looking for excuses to go to Harrisburg so we can stay here. From the moment we arrive the staff goes out of their way to ensure we are well cared for - we are greeted warmly, our room is always clean and comfortable, and the restaurant food and service are great. One of our favorite things to do in the evening is enjoy an after dinner drink in the lovely center atrium listening to the live music of parties in the surrounding meeting rooms or the background music the hotel provides - it's like being in a very comfortable lounge.

"Great Hotel"

5
User 03/12/2018

We were very impressed with the overall presentation of this hotel . We travel to the Harrisburg area at least annually would definitely stay again and recommend All staff were courteous and friendly food was vey good

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community! We appreciate your loyalty to the Central Hotel, and thank you for recommending our property for future visitors of the Harrisburg area! We look forward to the opportunity to welcome you back soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Five star customer service"

5
User 30/11/2018

I helped to staff a conference at the Central Hotel the last few days and it's been a real dream. The Convention Services Manager, Mike (Rudy) Felty, worked with our planning team to make sure the event went off without a hitch. The team here, from front desk to housekeeping to food service team, all obviously love to work here. Everyone is so friendly - always saying hello, checking to make sure we had everything we need. I wish I could have every conference/event here. They're so wonderful!

"Best hotel in Harrisburg Pa"

5
User 28/11/2018

Staying here at the Central Best Western in Harrisburg Pa is a home away from home . The staff and management are professional and friendly and inviting I look forward to coming to this hotel because when your away from home on business the people at this hotel make me feel welcomed and missing your family gets a little easier because of them .

"Great Central Location for Harrisburg and Surrounding Area"

5
Susan354, State College, Pennsylvania, Usa 27/11/2018

Stayed here to visit some H-burg attractions. Incredibly friendly staff. Clean rooms, even the corners of the bathroom were clean. Slow close toilet lid, so no crashing down in the early morning. Comfortable beds. 24 hr coffee and tea. Convenient bar and restaurant on the premises. Fitness room had alcohol gel dispenser to clean hands after working out. Lovely indoor pool.

"Thanksgiving Dinner"

5
User 26/11/2018

This was a free dinner for Veterans in the main ballroom, all Veterans, active or retired. Many brought family members, which had to pay; but OMG, it was worth every penny! I was able to enjoy dinner with my friend and cousin. We were very pleased with the menu, it really was 'Soup to Nuts'. The staff was very friendly and accommodating. If they do this next year, I will be there. I just want to thank Best Western, for the beautiful dinner and thinking of our Veterans. Thank You

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Thanksgiving Guest, We are thankful for the opportunity to serve our Veterans, and their families, on Thanksgiving each year! We fully anticipate to provide the same offering in 2019, and are pleased to hear you enjoyed your Thanksgiving with us! We appreciate your recommendation of our facilities! Keep us in mind for any overnight needs, meetings or events, or simply a night out before your return for Thanksgiving 2019! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Great Hotel, Great Staff"

5
Quest42662650839, Baltimore, Maryland 26/11/2018

Hotel seems a bit out of date on the outside but please give it a chance, it was a great hotel. The Pool, Fitness Ceter and Rooms were all perfectly clean. The Staff that we encountered were all awesome and really went out of their way to welcome us and especially my children. I will defenetly be staying here again as soon as time permits. Next time I hope to try the bar and restaurant as they seem very nice

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your courtesy and thank you for recommending our overnight accommodations to future travelers of the Harrisburg, Hershey Region. While we are not the newest property in the area, our team of hospitality professionals are committed to ensuring clean, well-maintained accommodations and superior service remain at the forefront of our daily efforts. Thank you for sharing your remarks, and for providing us with the opportunity to exceed your expectations! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Fabulous hotel!"

5
Relax20171688391, Seven Valleys, Pennsylvania 23/11/2018

Everything about this hotel is top notch. Very pleasant staff and nice layout of hotel amenities. Food at the restaurant is very delicious along with friendly wait staff. The hotel is very modern and pleasing. Their atrium is super sweet with plenty of area to socialize and kick back and relax. The indoor pool is very clean. At my visit the water was a bit chilly, but the temps outside were cold as well! I stayed in the 2 room suite, very nice!

"Best Banquet Facilities AND Staff!"

5
Steve17109, Harrisburg, Pennsylvania 14/11/2018

For the second year in a row, the non-profit where I work held our annual fundraising banquet at the Best Western Premier Hotel & Conference Center, 800 East Park Drive, Harrisburg, PA. And once again, everything was just beautiful! From the help that they gave us during the event planning process to the beautiful and spacious ballroom, we could not have found a better venue. AND THE STAFF! Both last year and this year, our banquet guests went out of their way to tell us how pleasant and helpful the entire staff was during the event. Quite honestly, I don't think one can find a better venue in the Harrisburg/Hershey area. Many thanks to all for making our event just the way we wanted it.

"Christian Churches United Banquet"

4
User 13/11/2018

We attended the CCU Banquet at the Best Western recently and had a really wonderful time. The event was held in a one of the hotel's large conference spaces. Kristy and the entire staff were very helpful and attentive. The food was delicious and the sound & video flawless. I am very happy to recommend Best Western Premier.

"Simply incredible!"

5
User 13/11/2018

I had one last stop on my tour yesterday for a last minute private event and had to get a hotel at a moment's notice. I lucked out with this one! I got there around 11 PM and was greeted by the friendliest and most helpful staff. Noticed my travel mug and told me there was tea and coffee right behind me (which was perfect because I really wanted some more hot water for my tea!) The room was clean and quiet with nice little touches like a note about a white noise app for light sleepers! I love the “fresh remote” thing. I wish more hotels would catch on. The room was great – the only disappointment was in the fact that I couldn't stay longer!

"Field Hockey Banquet"

5
User 12/11/2018

Our school has had our field hockey banquet at this hotel for 3 years. All of the parents and players have always been please. However, this year was the best due to the help of Rudy. Rudy went above and beyond to make sure that the room was set-up exactly the way we wanted it. Rudy met me at the hotel in the morning to set everything up so that I did not need to do it an hour before as in the past. Rudy moved furniture around, hung banners and helped to organize everyting. THANK YOU RUDY!!!!

"Just a couple of days stay to keep the family(with dog!) close to Mommy while she took care of business."

5
User 09/11/2018

We wanted to get a place close to downtown Harrisburg, so that my wife could take a few necessary workshops at the Community College for her nurse teaching credentials. The location was great for other things, also. The mall was so close by and also the Hershey Zoo which was an excellent zoo for the young ones. We have a 2 and 3 year old. The room was big and clean. The coffee in the lobby was always fresh and hot. The indoor pool was so much fun, keeping the little ones happy. There was a big dog yard area with clean up bags and trash cans. It seemed like all of the guests were friendly and fun to talk to. The staff was excellent and made friends with my 2 year old that loved to wave hello and good-bye every time he passed them. We bumped into Peter Chiccarine the General Manager as we were leaving and he inquired to ensure we had a pleasant visit. We could feel his genuine concern. A great stay and we will definitely be back when in the area!

"so much better"

5
annstuart44, Northampton, Pennsylvania 08/11/2018

Working at a non-profit, when traveling, we are usually stuck at sub-par hotels. My stay at the Best Western Premier The Central Hotel & Conference Center in Harrisburg, PA was a pleasant surprise. I requested and received an accessible room in order to safely shower without having to climb over the tub. The mattress was wonderful! I was there for a conference and the lunches served were delicious. I would recommend this to anyone.

"Found a really great hotel in Harrisburg PA"

5
Tourist39077489746, Springdale, Arkansas 07/11/2018

The hotel is beautiful, the décor in the rooms are a bit dated but worked fine. Fast Internet, good food in the restaurant, an excellent breakfast buffet. I will definitely stay there again when traveling back to Harrisburg.

"WOW!!!"

5
jdaniels1977, Redding, California 06/11/2018

This hotel is very nice!!! While parking and unloading the first thing I noticed was the parking lot was well lit. There was also a very fair amount of luggage carts if you have an abundance of luggage as I do. The lobby was huge! When we got to our room it was clean and the bed had plenty of pillows so I didn't have to still any from my wife. Great friendly knowledgeable staff. The excellent friendly customer service leads me to believe I will be back here in the near future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to read of your complete satisfaction! Our team is genuinely committed to delivering exceptional overnight accommodations, and we appreciate your positive remarks, and specific mention of our clean, comfortable guest rooms! We look forward to welcoming you in the near future, and thank you for providing us with the opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Rave reviews for annual conference"

5
sallyw547, Downingtown 04/11/2018

Our association has held its conference at the Best Western Premier for 5+ years. We are always warmly greeted and treated as long time friends by all staff. Can't say enough about the catering staff, Kristy, Torrie, Kevin, Freddy, James, Victor, and Jen. They work tirelessly through out the conference handling break out rooms, refreshments, and meals. They all have a can do attitude, which trickles down from folks like Liz Smith. The conference facilities are lovely, as are the hotel rooms, always clean and comfortable. The Atrium is such a wonderful place for networking and socializing. The on-site restaurant O'Reilly's offers a wonderful breakfast buffet, with made on side eggs, not heated in a microwave in a service kitchen. Salads, sandwiches, and entrees are more than ample and delicious. Shepherd's pie, chicken pot pie, and St. Patrick's pot roast are a must. Nice beer, wine, and spirits selection. Looking forward to next year's cnference, and would definatley stay at the hotel is need an overnight in the Harrisburg area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, It is comments such as yours that provide our team with the motivation to strive for hospitality excellence each and every day. Our team members, especially those you have mentioned by name, not only support our culture of care… they ARE our culture! Liz Smith's leadership through action permeates through our entire team, and we genuinely appreciate your recognition of our superior service! We truly look forward to welcoming you, and your colleagues, back to the Central Hotel for future meetings, and events. We thank you for your continued patronage, and sincerely value the relationship we have established over the last few years! Thank you again for your business, and for providing us with an opportunity to exceed your expectations! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent Conference Venue"

5
User 02/11/2018

The Central Hotel is a wonderful venue for our PAC-TE Teacher Educator Annual Assembly. All of the staff was amazing at helping us set up and keep the conference running smoothly. A few staff members were particularly helpful. Rudy was fantastic at checking in with us at our registration table and making sure we have everything we need. He was able to move chairs last minute and even helped us locate a lost projector that one of our presenters misplaced! Victor was wonderful, as he is always is, and went on a hunt during Thursday lunch in attempt to find a chocolate dessert for my pregnant belly (he was unsuccessful, but it was the thought that counts). Donna checked in on us every time she walked past our table and kept us well hydrated! Thanks to the staff for making our conference run so smoothly and efficiently.

"Great venue for conferences"

4
User 01/11/2018

Besides the intimate environment, employees like James in banquet and everyone in housekeeping made the stay personalized by the attentive service they provided. I will definitely return for both business and personal travel.

"Hotel Nice- Restaurant Terrible"

4
User 29/10/2018

The Hotel was very nice, pool was nice, however, the Irish Pub attached, I would recommend avoiding. Got in late and went to get dinner with my kids went there because it was convenient. Irish pub so i ordered their specialty shepherds pie. It was over $15 and was the incredibly tiny. It was so dry I needed 3 glasses of water to get half of it down, except our waitress disappeared. I was starving and couldn't finish it. My daughter's ribs were mediocre and we wound up sharing them Breakfast isn't included at the hotel and we had minimal time in the morning. We gave the restaurant one more chance. The $15 per person buffet consisted of instant eggs, frozen pre cooked and dry heated potatoes, microwave bacon, dry rock hard biscuits and sausage gravy from a can, along with some brown soggy fruit, and yogurt.And again no service, no waitress for drink refills. If it was a free continental b breakfast, i would have no complaints, but being that it cost me $60 to feed my family that garbage it was disappointing.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are appreciative of the feedback you have provided regarding your recent experiences at the Central Hotel. While we are pleased to hear your positive remarks regarding our guest room accommodations, we are disappointed to learn we did not fully exceed your expectations as a result of less than satisfactory food service in O'Reilly's Taproom & Kitchen. Our team is unified in our efforts to provide a high-quality product, and friendly, professional service. I am most disappointed to learn of your concerns regarding our service. I accept complete responsibility for the shortcomings you have mentioned, and I am dedicated to working with our team to ensure we exceed each and every guests' expectations while dining, or staying with us, at the Central. We appreciate your comments, as it is through the remarks of our guests that we will continue to improve our product and service. Thank you for providing us with an opportunity to serve you, we genuinely hope to welcome you back during future visits to the area. Kind Regards, Peter J. Chiccarine, CHA General Manager │ the Central Hotel

"excellent meeting venue"

5
killerhit79, harrisburg 26/10/2018

Our team was very pleased with the level of service that was presented by the staff during our two day event at the Central Hotel and Conference Center. Rudy was very accommodation with some last minute set up adjustments in order to make my team more comfortable. Victor, Donna and the food service staff were very professional with the catering service and gracious in assisting as needed. The Chef prepared a delicious meal both days and my team stated that the food was a highlight of our meetings. Customer service for any issues that we had was excellent. As a team, we have already discussed the potential of returning to the Central Hotel and Conference center for future meetings. Thank you so all of the staff that assisted in preparations and execution for our meetings.

"Great hotel"

5
Joy C, Chicago, Illinois 23/10/2018

I wanted to spend time in Harrisburg and Hershey and this hotel was in a great location and right off the highway. The hotel is very clean and had an onsite restaurant which came in handy after driving from upstate NY. Jason checked me in and texted me shortly thereafter to make sure my room was good. Bed was very comfortable and bathroom sparkled. Jason was there again in the morning when I checked out and was extremely helpful. I highly recommend this hotel!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your genuine remarks regarding your recent stay with us at the Central Hotel. Our team is passionate about delivering exceptional hospitality each and every day, and we appreciate you sharing your recommendation of our accommodations to future visitors of the Harrisburg, Hershey region! We will be certain to share, and recognize Jason, for your kind words regarding his commitment to providing our guests with memorable service! Thank you again for your recommendation, and for providing us with the opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, great amenities and friendly staff "

4
Denise S, Old Bridge, New Jersey 22/10/2018

This was our second time staying here to visit Hershey Park. A small 10-15 min ride to Hershey Park. It is clean, has a friendly staff and very comfortable to stay away from home. Has everything we need and will continue to stay here for future trips. We have already booked for November to see all the lights for Christmas and we can't wait!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with a second opportunity to host you, and your family, while visiting nearby Hershey, PA! We appreciate your mention of our full-service amenities, friendly team, and comfortable accommodations! We look forward to exceeding your expectations again very soon, and thank you once again for sharing your recommendation with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent hotel"

5
User 21/10/2018

I was there on business. The restaurant and fitness center were clean and spacious. The restaurant is excellent. Love area is very comfortable and convenient for working. The room was spacious and the service and staff were friendly and efficient

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate you taking a moment to share your positive experience at the Central Hotel with future business travelers of the Harrisburg Region. Our full-service amenities, professional service, and convenient location to corporate offices and business parks in the area truly differentiates the Central from alternate hotels in the area. We offer a variety of corporate programs designed to maximize travel budgets without sacrificing service and quality. Our programs are personalized to suit the needs of each and every guest, and we are confident our accommodations, service, and amenities will exceed the expectations of today's business traveler. We look forward to welcoming you again during future travels through the area, and thank you for your complete recommendation of our accommodations for future business class guests! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, a bit pricy"

4
Tara G, Lake Ariel 17/10/2018

We were in the area for my son's medical testing at Hershey Medical Center. Location was good. The room was average but we had doors leading to the indoor pool which was awesome. The restaurant was not crowded but the wait staff was not very attentive. Also, it would have been nice to have discounted stay for patients at the hospital like some other area hotels.

"Beautiful Hotel and Conference Center"

5
jameslV1732NU, New York 15/10/2018

This hotel is a magnificent property in an easy to reach location off of I-83. The attached bar/grill (O'Reilly's) has very good food in a great atmosphere for dining at a table or at the bar. Bartenders and wait staff were excellent. Accommodations were excellent. Hotel staff were very also accommodating and gave our group a veterans discount which made the room rates easy on all of us. Plenty of computer terminals for access to internet and travel bookings. We've already booked for the same weekend in 2019. The images on the web site represent the hotel very well. It's actually better in person. Main atrium is beyond beautiful. There was nothing we wanted or were looking for that wasn't at our fingertips. Perfect for our annual reunion of army buddies. And we were given a back-roads short-cut to Hershey park which saved us a lot of time in traffic near the show Thanks Taylor.

"Great experience!"

5
User 14/10/2018

Everyone was so welcoming. We were part of a military reunion group. The rooms were well appointed and so quiet. Quiet hours begin at 10pm. The breakfast buffet had lots of choices. Our reunion banquet was wonderful. The staff extremely helpful and efficient. If I am ever back in this region I will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community! It was such a pleasure to host you, and the entire 98th Division, during your reunion! We are pleased to hear of your complete satisfaction, and we genuinely hope to have the opportunity to welcome you in the future! Thank you again for sharing your remarks; we appreciate your complete recommendation of the Central Hotel! Warm Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"hotel near Hershey AACA fall antique car show and swap meet"

5
User 14/10/2018

The Best Western Premier was extremely convenient to major highways (I-83 and PA Rt 39) and only about 9 miles away from the Giant Center, where the AACA event took place; when looking for accommodations, we found that many of the hotels closer to the Giant Center had already been booked, and quite honestly, were extremely expensive; not only was this hotel less expensive, it was very nice with friendly and professional staff; i.e. a call to the front desk in a panic at 5AM for two toothbrushes and toothpaste resulted in a friendly face in 5 minutes with the necessaries in hand; it had pleasant surroundings and bottomless coffee in the lobby; there was an attached Irish themed restaurant and bar where you could unwind following a day of walking; the breakfast buffet had a fairly good amount of hot and cold options; we had a king room with couch, which we enjoyed for the ability to sit and watch TV or read; the room was clean and bed/pillows comfortable; indoor pool looked nice, but we did not take advantage; we would definitely return and recommend to others

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear AACA Guest, It is such a pleasure to read your feedback regarding your recent stay with us at the Central Hotel while attending the nearby antique auto show in Hershey, PA! We are proud to serve many attending guests of the event, and hope to have the opportunity to welcome you during future travels through the region! Our convenient location to Hershey, full-service amenities, and exceptional team of hospitality professionals truly differentiate the Central Hotel from alternate lodging accommodations in the area! We are committed to providing our guests with an incredible value, and I am pleased to hear we accomplished just that while providing you with a memorable overnight experience! Thank you for your complete recommendation, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"SO friendly and welcoming"

5
ToBeHonesty, Harrisburg, Pennsylvania 12/10/2018

The staff was fantastic. The breakfast buffet offers SO much and tasted so fresh!! This hotel offers so many great amenities. Some people might think it's a little outdated but I personally loved the rustic look. Definitely my go-to.

"Fantastic Hotel!"

5
User 04/10/2018

This hotel and staff were exceptional in every way. In ~25 years of Reunions this one was perfect. Service was very professional and top notch. I would definitely go there again and highly recommend this facility to others.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete recommendation of the Central Hotel with future visitors of the Harrisburg, Hershey Region! We appreciate your generous feedback, most specifically regarding our top-notch team of hospitality professionals. We genuinely look forward to an opportunity to welcome you back in the future, and thank you for providing us with an opportunity to host your event! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"September Stay at Best Western Premier"

4
William O, Warwick, United States 02/10/2018

We were visiting family in Harrisburg after the birth of our second grand daughter. Since was have family there, we visit as often as possible. We always plan to stay at this hotel.The hotel was beautifully decorated for the fall season. The staff are consistently professional and pleasant. The rooms and hotel are always clean and comfortable. Have the restaurant there is quite convenient. The food and service are top notch. The prices are quite reasonable and the daily breakfast buffet is by far the best hotel breakfast we have ever encountered . It's always very tasty. Nice selection and very reasonably priced for what you get.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, First and foremost, congratulations on the birth of your 2nd granddaughter! We are thrilled to hear your plans to visit the area always include the Central Hotel! Clean, comfortable accommodations and friendly, professional service are the cornerstones of our success, and our team is committed to building loyal guests each and every day by providing exceptional hospitality! Thank you for your mention of O'Reilly's Taproom & Kitchen as well! We look forward to welcoming you back in the near future while visiting family, and congratulate you once more on your new addition! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"silverholder"

1
wccrross, Cincinnati, Ohio 02/10/2018

Room had Food on the floor under the coffee table, food of some sort on the back of the couch. Dirt marks on the carpeting. A half empty bottle of juice lleft in the refrigerator. Dust so thick on the bottom ledge of the coffee table you could scrape it off with your finger. Entry to back of hotel was dirty. The only thing in order was the lobby.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for the unacceptable condition of your guest room upon arrival at the Central Hotel. Cleanliness is a basic guest expectation, and we failed on many levels to provide you with well-maintained, comfortable accommodations during your time with us. I appreciate you taking the time to speak with me via telephone, and truly hope that our conversation has reiterated our commitment to superior hospitality. We are humbled by your comments, and I am certain our team will leverage your feedback to impact our daily operations and support our goal of providing ultra clean accommodations. We look forward to welcoming you back in a few weeks, and thank you for providing us with a second opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Beautiful Hotel"

5
racquelwright2016, Iliamna, Alaska 02/10/2018

This is not your standard BW. It is gorgeous. The staff was wonderful and attentive. It is a great place to stay. The are around it is quiet. There is a grocery store and shopping center close by and it's close to highways that make it easy to get downtown or to the turnpike.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your outstanding feedback regarding your most recent experience with us at the Central Hotel. We appreciate your genuine observations regarding our incredible team members, who are truly committed to providing our guests with superior hospitality. Thank you for your recommendation to future visitors of the area, and for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Terrific hotel great location"

5
goldfngr, Wilmington, Delaware 02/10/2018

This is a super hotel in a great location just off the turnpike exit. The room was clean and spacious. The hotel was sparkling clean, and the attendants were as helpful as possible. The hotel has a fantastic Irish pub with great food. Check in and out was quick and professional.

"95TH Division Legacy Association"

5
jimarcher2018, Salem, Virginia 25/09/2018

The BWP was an outstanding facility for our event. It had a variety of meeting rooms for every need. The guest rooms were clean and fully stocked. All event rooms were properly set-up ahead of schedule and the A/V equipment worked as intended. The Event Planner was detailed and the Staff followed it carefully. Any issues were very minor and quickly addressed. The Staff was efficient, hard-working, cordial, and dedicated to our guests. The Facility was clean and our catered meals were excellent to outstanding. The main difference, here, was the quality of the Staff. Strongly recommend this hotel for your event!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Honorable Veteran, First and foremost, thank you, and the entire 95th Division, for your service to our country! It was truly a pleasure to host the 69th annual reunion of your association at the Central Hotel! We are pleased to hear we exceeded your expectations during your time with us, and we thank you for sharing your detailed experiences with future guests of the Harrisburg, Hershey Region! Thank you for your complete recommendation, and for recognizing the efforts and accommodations provided by our outstanding team! Respectfully, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice place to stay."

4
kk91114, Northumberland, Pennsylvania 19/09/2018

You walk in a huge lobby.The staff was very friendly and accommodating. The first room I was in the air conditioning did not work, but they moved me to a new room. There were some cosmetic repairs that needed done, but the room was nice. The Irish pub and restaurant attached was convenient and again staff was very friendly.

"Beautiful Hotel"

5
jmstorm, Ringoes, New Jersey 19/09/2018

As the bartender at the adjoining restaurant said, "This is a top-shelf Best Western." Basically, it's a nice hotel. Rooms are arranged around a central gathering space. Outer rooms have windows that let in the sun and moon. Inner rooms face the the three-story atrium and are like cocoons. I felt so coddled and safe in mine and slept like a baby. With the full-bar, wide-food-variety restaurant, this is a self-sufficient spot several miles from downtown Harrisburg. And a total bargain, at least on quiet weekdays. My Best Western Rewards status got me a free appetizer and free snacks and drinks from the little necessities store next to the front desk. There's a refrig, microwave and coffee maker in the room, but I found it easier to get free coffee lobby. No free motel breakfast, but a real restaurant breakfast, with a four-dollar discount for hotel guests.

"Professional, welcoming"

5
Maggie M, Summerfield, Florida 18/09/2018

My hotel of choice whenever I am in the area. Excellent, accommodating staff. Fair pricing. All you expect in a room at a good hotel with amenities.Hotel goes the extra mile to let you know you are welcome and a valued customer. Irish pub attached, O'Reilly's, is good Irish food. Try the Shepherd's pie - True Irish food and it was great. Fish and Chips not the best. Stick to beer and mixed Drinks. Wine selection very limited.

"Very nice property with exceptional staff"

4
countrytravelers15, Lenox, Massachusetts 14/09/2018

When we checked in and Mike was quick and informative. He was able to give us an upgrade which was amazing since we have 2 very young kids. The lobby was very nice and clean, had a bar that was not open but lots of places to sit and relax. Our room was perfect for a family. 2 rooms, each the size of a normal hotel room. Everything in the room was clean and updated. The only thing we could find that was a little older was the tub but even that was not outdated. Housekeeping was great, we never saw them since we were out for the days we were here. For those who have kids you understand how nice it is to have someone clean up after the little ones. The hotel is also a conference center. There were some smaller groups here when we were here but they were never really noticeable. There is just about everything you need within half of a mile from the hotel. Many chain restaurants, coffee shops, stores and it is very close to highways. We would come back to this hotel. Staff is amazing and location and quality are great.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction while staying with us at the Central Hotel! Our two-room family suite aligns perfectly with the needs of a traveling family, and we are pleased to hear we exceeded your expectations! Thank you for mentioning our convenient location, superior team members, and clean accommodations! We anticipate a second opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"MOLD IN OUR ROOM"

2
Mercedesbenz, San Diego, California 14/09/2018

In the first room we stayed in there was a leak in ceiling bathroom. While my daughter was taking a shower, water was dripping down after she had finished her shower. I called the front desk and they arranged for a maintenance person to come who confirmed the leak and told us we needed to move to another room. So we packed all our stuff and moved to a different room. There was a musty moldy smell in this room and my daughter was having allergies. There were locks on the windows that did not allow it to open more than an inch. I mentioned the smell to the front desk they said that they could send someone to spray air freshener! To cut a long story short, the Manager came to look and I asked her if she could take off the window locks so we could get fresh air in the room. She arranged for the housekeepers to clean the mold with bleach too. Other than this issue, I used the gym several times. I had to walk through the indoor pool area to get to the gym and it had the strongest chlorine odor I have ever smelled. It almost knocked me out. The positives of this hotel is that the staff are friendly and helpful. And they sell cold bottled water in the lobby for 25 cents each. I would absolutely not stay at this hotel again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, comfortable accommodations are basic guest expectations, and we uncharacteristically failed to deliver either of these services during your recent stay with us at the Central Hotel. Not only did we overlook the unsatisfactory condition of your guest room after initially being relocated; yet more importantly, we failed to ensure your complete satisfaction when faced with an opportunity to provide exceptional service recovery. Our leadership team is committed to fostering improvement in all facets of our accommodations each and every day, and I am certain we will leverage your feedback to support our goal of exceeding our guests' expectations. I accept complete responsibility for the substandard guest room to which you were assigned, and I appreciate you taking the time to speak with me in more detail to assist us in the location and resolution of the deficiencies you experienced. I am hopeful our conversation has reiterated our team's commitment to providing our guests with superior hospitality. We look forward to the opportunity to deliver a much-improved experience during a future visit to the east coast, and I thank you for providing us with such honest feedback regarding your stay. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice Hotel"

5
nancy462, Philadelphia, Pennsylvania 14/09/2018

The staff was exceptionally friendly, Central Pennsylvania hospitality :) I was upgraded to a two room suite. It was very spacious and overlooked the pool. It was very clean and furnishings were fairly up to date. The bed and room were very comfortable. It was a little pricey but I think it's because there were several conferences going on at same time.

"Great customer service and clean comfortable rooms"

5
Z8340ZKthomasl, Philadelphia, Pennsylvania 14/09/2018

Dont pass up this hotel. You will be pleased with the friendly staff and their attention to detail. My room had new decor and kept clean. The lobby and halls were freshly painted and had plenty of lighting

"Excellent Place to Stay in Harrisburg"

5
keithwmcgrath, Pittsburgh, Pennsylvania 12/09/2018

We were coming off the end of a vacation to Cape May cut short by the approach of a hurricane and we had to drive through constant rain storms to reach Harrisburg. So we were extremely happy that we chose the Best Western Premier for a night's stay. The service was excellent and the room was great. My son and I got to use the pool before dinner so all in all it was very good experience.

"Nice hotel, close to Hershey"

4
User 04/09/2018

Our family stayed here for our trip to Hershey. The front desk agent, Matt, was very patient and accommodating - excellent customer service. We arrived very late because we came after a concert. Our room was on the first floor, but still very quiet and comfortable. The restaurant attached to the hotel has good food for both breakfast and dinner. The pool is nice and clean, the game room and fitness center are nice as well. We will definitely be staying here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction at the Central Hotel while visiting nearby Hershey! Thank you for mentioning our quiet, comfortable guest rooms, as well as your experience in O'Reilly's Taproom & Kitchen! Our team works diligently to provide memorable experiences for our guests, and we truly appreciate your kind words! We look forward to the opportunity to welcome you, and your family, during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Very nice and clean will be back"

5
chrissie o, Dividing Creek, New Jersey 03/09/2018

Stayed at the Hershey lodge earlier this year and then stayed here this weekend and for the price will always stay here from now on.This hotel is awesome clean rooms complimentary coffee and water in hotel lobby .Beautiful indoor pool everything you need and about a 20 minute drive to all Hershey attractions .will be back.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are grateful for your kind words relating to your recent stay at the Central Hotel while visiting nearby Hersheypark! It is such a pleasure to welcome a new guest, and we are thrilled to hear we exceeded your expectations by providing clean, comfortable guest rooms! Thank you for mentioning our large heated indoor pool, and added amenities which support our goal of providing our guests with an incredible value! Make no mistake, the Hershey Lodge undoubtedly does a great job serving many visitors to Hershey each year; however, the value, service, and full-service accommodations provided at the Central Hotel are second to none! Thank you for providing us an opportunity to serve you, we anticipate an opportunity to welcome you again during future visits to the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"good overnight stay"

4
Mechelle-1, Warwick, New York 03/09/2018

Lobby is very nice. Dated but clean. Check in was easy and professional.Rooms were clean, but my room faced the highway and was quite loud at night with highway traffic. Windows should be replaced for quieter sound. The Irish Pub has incredibly wonderful fresh food, kudos to the chef. And a huge shutout to my waiter Jarred for taking such good care of me. As a single woman that often travels alone, its important to not only feel safe, but taken care of as well. Would definitely stay here again if I could nab a room not facing the highway.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations with the travel community, and for your specific mention of our clean facilities, and friendly, professional team members! We recognize quiet, comfortable accommodations are an absolute guest expectation, and understand the nearby highway may be a distraction for some, while others are comfortable utilizing the provided white noise machine located in each guest room to mask background sound. In the future, please do not hesitate to call upon a member of our team so that we may ensure a truly comfortable experience! We appreciate your complete recommendation, and thank you for sharing your candid remarks with future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Quite pleased"

5
INGRID W, Smithsburg, MD 03/09/2018

Stayed here for one night after taking the family to Hershey Park. Arrived pretty late but check in was smooth and seamless. First time I can recall ever being addressed by my name at check-in and I know it sounds silly but it made me feel kind of important. Was given Hershey bars for the grandkids which was nice and the requested rollaway was already set up in the room before we got there. Beds were a bit hard for my taste but I realize everyone has a different preference on that so can't really complain. Was nice and quiet for sleeping. Had no noise whatsoever until morning when you could hear doors opening and closing but even then not bad.Did not get to use the pool as we arrived too late but it looked nice and of decent size.Breakfast was a choice of buffet or order from menu and while not included in the price we were given a $4 discount on the buffet for having a room key. Two of our party of seven got the buffet the rest of us ordered from the menu. Service was friendly but not very fluid. I think they staff assuming most would get the buffet and perhaps didn't count on the number of people ordering from the menu. No worries, we were not in a hurry.Overall, very pleased with our experience here and would not hesitate to stay here again.

"Exceeded My Expectations"

5
rkoutso, Freeport, New York 02/09/2018

Single Dad Review - 7 & 8 yr old boys - Stayed here two nights while at Hershey Park - Top notch customer service! - Free Hershey Bars for the kids at Check-In - Beautiful Lobby with $0.25 Ice Cold Water Bottles, Free Coffee and Flavored Waters - Nice Size Pool with shallow end and depths up to 7 Feet - Arcade and Fitness Center - Attached Restaurant offers a Buffet Breakfast at a discounted rate for Hotel Guests - Full Menu for Lunch & Dinner - 20 Min Ride from Hershey - Ample Free Parking

"Get the Hershey Park package deal !!!"

4
Jon B, Fairfax, Virginia, United States 27/08/2018

Stayed here a few weeks back with my family + an extra child to take advantage of a hotel stay, breakfast and tickets to hershey park. TBH, when we drove up, the curb appeal of the building just was lacking..this immediately went out the door once we went thru the doors (see what I did there) and saw how nice the place was! There are giant hershey kisses up high..You can tell the original building is old due to the low ceilings, but the rooms are nicely appointed. The hotel concierge greets you with a hershey's chocolate bar for each person. We opted for the (higher price) room that has a back door opens to the indoor pool deck. The pool is big and the deep end is about 7.5ft. It is open until 10pm with loud pumping house music, which I don't mind. Breakfast is a buffet in Oriellys restaurant in the building. What's nice is that there is an ice cream and popcorn social in the courtyard. Looking forward to coming back! Pro tip - the pool is indoors, but if it's storming (lightning) outside, then the pool closes due to the glass roof.

"Extremely happy with this Best Western "

5
marc4427, SI,NY 26/08/2018

My wife and I stayed here because of a car show in Carlisle PA. This was our third time at this hotel . Although we can stay closer to the show in Carlisle , this hotel is worth the half hour drive . From the minute you walk in , it has the feel of a luxury hotel . At Check In they were friendly and quick . The rooms were clean and large . Bed was very comfortable with many pillows . We had breakfast in the room which was great as well . The restaurant at the hotel has a great happy hour and excellent appetizers and food . I will definitely be back next time I'm in the area . The pick was of the lobby from our room window .

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We appreciate your trust and thank you for selecting us once again for your overnight needs while attending the nearby Carlisle Car Show. Thank you for your kind words regarding our clean, comfortable guest rooms and friendly team members! It brings true pleasure to hear that we have once again exceeded your expectations, and we appreciate your recognition and complete recommendation to future visitors of the region. Thank you for your feedback, we appreciate your business! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Lovely stay"

5
PezFish, Lloret de Mar, Spain 26/08/2018

We stayed at this hotel for three nights during our visit to the area, and it was a lovely experience. I have to say that the person who checked-in us was not nice. In fact, he just said 'Name?', not 'hello' or 'good afternoon'. He did not talk during those minutes, just gave us the key (card) for the room, saying that our room number was XXX. Then, his partner realized about it and just seid hello and wished us a pleasant stay, as well as the first member. So he amended it. Since then, we interact with the staff several times (advice for dinner, Hershey Park tickets...) and service was excellent. Facilities are very well maintained, and cleanliness is a highlight at absolutely all the hotel. Rooms are large, with comfortable beds, and a perfect quality of sleep. Perfect wifi signal. Indoor swimming pool is beautiful, we used it and it's a pool where you want to be, it's really nice. We visited O'Reilly's Restaurant, close to the hotel and where you can go by a corridor. I would recommend as well. Located near Hershey Park, about 20 minutes drive. You can purchase discounted tickets at the hotel. So, my overall impression was of a lovely stay, with a great quality of sleep, in a hotel with extremely clean facilities, and with a helpful staff that made us the idea that we would repeat if we return to this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with the travel community! It is a pleasure to hear that we exceeded your expectations while enjoying nearby HersheyPark! While I am disappointed to learn of our less than satisfactory welcome, I am pleased to hear our team recovered your first impression by providing excellent service for the duration of your stay. Thank you for specifically mentioning our clean facilities, comfortable heated indoor pool, perfect Wi-Fi signal, and full-service restaurant. We are proud to provide clean, well-maintained accommodations; yet it is people that truly defines exceptional hospitality, and our team is simply the best in the area! We thank you for providing us with an opportunity to serve you, and genuinely look forward to the opportunity to welcome you again in the future. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We keep coming back!"

5
User 23/08/2018

We discovered this place around 3 years ago and keep coming back. The staff is always courteous and attentive, the rooms and facilities are always clean, and the restaurant has great food and an even greater staff! They usually give the kids a chocolate bar and ice cream social tokens upon check-in. Overall, a great place to stay with our family!! We look forward to making our reservations here again in the future!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for sharing your complete recommendation of the Central Hotel with the travel community! We too, look forward to welcoming you again, and are proud to hear we have become your hotel of choice while visiting the Sweetest Place on Earth! Our welcome Hershey bars and Ice Cream tokens are two examples of the many value-added amenities we provide which reiterate our commitment to providing an exceptional experience, and value that simply cannot be matched! We believe hospitality begins with great people… and our team is comprised of hospitality professionals who genuinely enjoy caring for our guests each and every day! Thank you for your kind words, we look forward to the opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"10th stay and 10th great experience "

5
User 22/08/2018

I've been to this hotel on several different occasions and I love everything about it. The staff is the best here. Most of them are like family to me now. I always get a great rate and even better customer service. If there is ever a problem, it is fixed in the shortest time and resolved in the most professional way. I have been a repeat guest for a while and you can see why. So what if I can pay less for another hotel or stay closer to where I need to be? Doesn't change my mind at all. This is the best hotel in the area by far. Despite what I just said, the price here is very reasonable and I've never felt like I overpaid. The hotel is easily accessible I-83 at Exit 48 via Union Deposit Road eastbound to East Park Drive. The hotel is also within close proximity to I-81, I-283, US Route 22, US Route 322, PA Route 283, PA Route 581, and the Pennsylvania Turnpike at Exit 247. The hotel is clean, comfortable, quiet, and safe. The staff members here are the best around. You will always be greeted with a warm welcome. I guarantee that. I will definitely stay here again and again

"Great Hotel Close to Hershey Park"

4
User 22/08/2018

This is my second year staying at the Best Western Premier. My family and I stay here when we are in town for Hershey Park. Easy commute to/from Hershey Park. The rooms are very clean and updated. I look forward to our return next year.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are thrilled to hear we again provided you with a memorable experience while visiting nearby HersheyPark! Thank you for recommending our clean, well-maintained guest rooms to future visitors of the Harrisburg, Hershey Region! We anticipate a return visit, and thank you for providing us with a second opportunity to serve you, and your family! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Likely Nice 5+ Years Ago"

2
goodnightla, Harrisburg, Pennsylvania 21/08/2018

This hotel is quite dated. The room was old with a few pieces of badly damaged furniture and a poorly draining bathtub. The pool water wasn't clear, the game room for the kids only had a handful of games, & the bedroom smelled musty. Also for the price they don't even include breakfast which many hotels in the area will. Honestly, the only good thing about the stay was the nice staff but in my opinion this can't make up for the below average facilities. We will try somewhere else next time around for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your feedback, and images, relating to your recent unsatisfactory experience at the Central Hotel. We take pride in providing clean, well-maintained accommodations, and I accept complete responsibility for the deficiencies you have mentioned. The difference is in the details, and your images have identified a few specific items that simply are not acceptable by our standards, nor those of our guests. While our property is not the newest in the market, our leadership team works very closely to make sure improvement plans address building needs while also implementing enhancements for our valued guests. Regardless, guest room furniture and bathtub drains are critical items listed on our thorough preventative maintenance program, and we will be certain to address the items you have identified. As a local guest, we truly hope to have the opportunity to welcome you back for a quick overnight stay at the Central Hotel. Your recent experience is not indicative of the consistent superior service and accommodations we have become known to provide, and we would genuinely appreciate a second opportunity to exceed your expectations. If I may be of assistance, please do not hesitate to reach me directly at (717) 561-2801. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Overnight trip to Hershey Park"

5
Jessicamh, Carmel, New York 21/08/2018

Went to Hershey Park with the family and decided to book here due to all the positive feedback the hotel received. Everything went smoothly during our stay, our daughter was delighted to get a free Hershey bar after check in and she enjoyed the children's social hour held from 3-6 at the lobby(kids get free popcorn and ice cream). Was 20 minutes from Hershey Park and quick ride to a variety of stores including a Burger King, Waffle House, Starbucks and many more! Wished we could of stayed an extra night. Although they do not offer a free breakfast it's still worth the stay. I will definitely recommend to anyone heading to Hershey Park!

"One Night Stay for Hershey Park"

4
Greg H, Centreville, Virginia 15/08/2018

The hotel staff were great. My kids were given Hershey bars at check in and the ice cream and popcorn in the lobby were a great treat. The 25 cent water bottles in the lobby were a welcome site after coming back from Hershey Park. We purchased a room/Hershey ticket/breakfast deal from Kidco. We were very happy with the deal. The hotel is nice and very clean. The pool was nice. The room was nice. The restaurant is very good for dinner and breakfast. We recommend this hotel.

"Great Stay!"

5
JacquiLB, Long Beach, NY 14/08/2018

We needed a hotel close to our destination and this hotel was perfect. It is also pretty near Hershey. It was clean, comfortable and the staff were very friendly and helpful. It was also convenient to have a restaurant/pub inside the hotel so we could relax and have some good food & drinks and not have to travel around. Overall, we would definitely stay at this hotel again.

"Great Experience for Large Groups"

5
User 13/08/2018

This past weekend, we stayed at this hotel with our entire travel soccer team that included 11 families. The hotel was extremely accommodating in providing our team a space to meet. They did a great job of having our entire room block on the same floor that kept us all together. The front desk staff was extremely accommodating. The rooms and the entire facility were very clean. All families enjoyed the stay and we will be back next year.

"3 story indoor pool area - Pool view room VERY noisy and smelled of chlorine."

3
keidman, Collegeville, Pennsylvania 12/08/2018

This hotel is clean and the rooms are nice, but in general this hotel is tired. There are no USB ports in the room to charge cell phones, which have become standard in most hotels. If you don't bring your block you are out of luck. A lot of the other rooms were facing the highway, so if you like a quiet hotel, this is not the choice for you.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your observations regarding your recent stay with us at the Central Hotel. We are pleased to hear our team successfully honored your request to be positioned in a poolside room, and we appreciate your mention of our clean, well-maintained accommodations. While poolside rooms may not be the best location for a quiet stay, we understand the importance of providing comfortable, restful accommodations for all our guests, and do have locations throughout the property which are much better suited for a peaceful night. While we are not the newest property in the market, our leadership team works cohesively on the scheduling of property improvement plans to ensure future projects add value to our guests while also addressing building needs. We appreciate your feedback, as the observations and remarks of our guests ultimately provide a vision for our property improvement plans, and your comments will most certainly do the same! We hope to have an opportunity to welcome you again in the future and thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Fantastic Hotel"

5
_suetolton, Willow Grove, Pennsylvania 09/08/2018

We recently stayed at the BW Premier Hotel in Harrisburg for 2 nights and it was absolutely wonderful. This was actually our second time staying here, which is why we returned this time. We were visiting Hershey Park and Harrisburg. This was an ideal location for both, only minutes away from Hershey Park. The accommodations and service were excellent. The rooms were comfortable and clean. My grandchildren just loved the pool, arcade, free pop corn & ice cream. We would highly recommend this hotel to anyone visiting this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for once again selecting us for your overnight accommodations while visiting Central Pennsylvania! It is great to hear our team exceeded your expectations by providing clean, comfortable guest rooms and friendly service! We genuinely appreciate your recommendation to future visitors of the area! We hope to welcome you, and your grandchildren, again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Not the best stay, not the worst either"

4
hanksmomma, Pennsylvania 07/08/2018

We chose to stay here during the Mecum Auto Auction because it was the host hotel. First I should say I believe the management must be phenomenal. The hotel is obviously old, but management has kept this hotel running by having a friendly & helpful staff, extras such as flavored water and coffee in the lobby, clean and up kept rooms and lobby areas, etc. Upon check in, I was asked what floor we wanted our room on. I asked what she recommended. She said the third floor would be the most quiet, so I chose that. If you want a quiet nights sleep, I do NOT recommend room 300. We stayed 4 nights and barely slept any of those nights. It was a quiet floor, however room 300 is right by the entrance to the hotel. There is a table that sets outside and every single night there was a group of people out there until 2-3 am drinking, being loud, and yelling profanities. We didn't call in a complaint because everyone has a right to spend their evening as they choose, but I think it would be wise to move the table nearer to the entrance to the restaurant/bar so people don't gravitate to the entrance of the hotel to hold their parties. That is really my only complaint. The rest of the hotel was quiet. O'Rileys restaurant/bar is attached to the hotel and offers a great selection for everyone. The lobby is beautiful, the pool area looked nice, great staff, good parking, close to many restaurants and shopping, and the list goes on.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere observations regarding your recent stay at the Central Hotel. Our team is genuine in our efforts to exceed the expectations of our guests. While we appreciate your mention of our convenient location and full-service amenities, we are disappointed to learn that we could have done more to ensure a truly extraordinary stay. It is our responsibility to provide comfortable, quiet accommodations; and I apologize that we unintentionally suggested a location which caused a disturbance in the early morning hours. In the future, please do not hesitate to reach a member of our team, or simply send a quick text to our 24-hour digital concierge who will be happy to assist you! We truly hope to have an opportunity to welcome you back in the future! If I may be of assistance, please do not hesitate to reach out to me directly! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful hotel"

5
John_Fereira, Ithaca, New York 07/08/2018

About a year ago I booked and stayed at the BW Premier on the way home from DC. Even though I was traveling alone, they put me into a suite (I think, partially because I am a BW rewards program). The room was amazing. Based partially on that stay we booked two nights at the hotel for the beginning of a week long amusement part vacation. Although it's about 20 minutes to Hershey park it's a very pretty drive. While we didn't get the upgrade to a suite the room was large, very clean, and comfortable. The staff is excellent, the lobby very welcoming, and the Irish pub connected to the hotel is better than most restaurants you'll find in a chain hotel. Sometimes it's the little things that make the difference between a run of the mill chain hotel stay and a memorable stay. This hotel seemed to cover all the little things, as well as everything one would expect from a chain hotel. I'd most definitely stay at the BW Premier again.

"Great hotel"

5
User 06/08/2018

Excellent staff, very nice hotel. Despite the fact there was a large wedding on site we never heard any noise from them. Was a great nights sleep. Restaurant was really good food. Room upgrade was wonderful

"Excellent"

5
Llewellyn C, New Jersey 06/08/2018

Perfect for families, close to Hershey park and best of all... o'reillys Restaurant and pub attached to the hotel! Great food for breakfast, lunch or dinner. Friendly staff and service... not to mention clean and spacious rooms!

"Wonderful Family Experience!"

5
AMCAR714, Queens, New York 30/07/2018

We were going to stay for three nights, but with the unfortunate rain and flooding of the area we originally cancelled. The Hotel staff was kind and understanding of the situation and allowed us to cancel without issue. The next day, after deliberation, we took a chance and rebooked for the remaining two nights. The staff made sure we were still able to have a room located close to another family we were traveling with. The hotel is beautiful. The staff is very welcoming friendly and helpful. They offer children's happy hour with free treats for the kids. The pool and workout room were very clean and well maitained. We did not have the opportunity to try the adjacent resturant, but will on our retrun visit. Highly Recommend this hotel when traveling to the Harrisburg/Hershey area!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience at the Central Hotel with the travel community. The recent weather certainly has dampened travel plans over the last few weeks, but we are happy to hear our team was able to work with you to rearrange your travel plans! We appreciate your mention of our clean, well-maintained guest rooms and public space. We're proud to provide consistency in service excellence, and we thank you for recommending the Central Hotel for future visitors of the Harrisburg, Hershey area! When you return to the area, please do not hesitate to reach out if there is anything we can do to make your stay more enjoyable! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Convenient hotel, for hershey"

5
ginabeena614, Smithtown, New York 24/07/2018

Loved our stay. This was our second time staying at this hotel. We are a family of 6, the 2 bedroom suites are perfect. This trip we were a group of 35, and had 5 rooms, all on different floors. Rooms were clean, staff is very friendly and helpful. We had an issue with a room key and Andy quickly took care of the problem. Peter the manager is very nice and friendly greeted my daughter every time he saw her, even remembered her name. She loved looking for him in the lobby. Flavored waters and hot coffee always in lobby. Quick drive to hershey park, about 20 minutes. We loved the restaurant (O'Reillys) in the hotel, had dinner there and breakfast.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for selecting us for a second time as your accommodation of choice while visiting nearby HersheyPark! We aim to provide friendly, personalized service, and I am thrilled to hear that we exceeded your expectations. It was so rewarding to see your daughter each morning, and hear her excitement regarding her experience! We thank you for your complete recommendation, and look forward to having you and your family again! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful stay"

5
Tony R, Austin, Texas 24/07/2018

We stayed two days during a quick weekend trip to Hershey. The hotel was very nice and the staff was beyond helpful with everything we could need. We were very impressed with the location, the cleanliness and the overall feel of the hotel. We'd most certainly stay here again if we're in the area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback concerning your recent stay with us, and are pleased to hear our hospitality team was both friendly, and helpful! Our convenient location, and exceptional value makes a quick weekend trip to Hershey possible! Thank you for recommending our hotel for future visitors of the Harrisburg, Hershey Region, we anticipate an opportunity to welcome you in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Clean, quiet, nicely located place to stay"

5
User 24/07/2018

Our family of three stayed here during our two day Hershey trip. The hotel was clean, quiet and comfortable. The staff was very friendly and quickly responded to our requests (extra blanket, razor). The pool is a nice size and the kids appreciated the game room. The coffee and infused water in the lobby were a welcoming touch, and we loved the Hershey kisses hanging from the ceiling. This Hotel is a short drive to Hershey, but is minutes from anything we could have possibly needed. We would stay here again for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, quiet, and comfortable accommodations are basic guest expectations that we are committed to providing our guests at the Central Hotel! Thank you for mentioning our incredible team members who truly differentiate us from alternate accommodations in the area! Thank you for selecting us as your home away from home while visiting nearby Hershey! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place for some"

3
Murphysmom63, Cincinnati 23/07/2018

Know this hotel gets rave reviews; that's why I booked it. We had spent the day at Hershey Chocolate World and wanted a place towards home afterwards. It is a very large motel with a conference center, adjacent restaurant, and huge indoor pool which makes it a wonderful place for large groups--business, sports teams, etc. We were traveling with our younger granddaughters and had 2 rooms, adjacent. I had booked this hotel directly, requesting adjacent rooms and even called the day before to confirm this. When we arrived they were scrambling to find us adjacent rooms. They placed us on the 1st floor, with sliding doors direct into the indoor pool area. Those doors were unlocked 10 am-10 pm. I did not like that arrangement. Anyone could walk into the room from the pool. This was our only source of outside light, too, which meant you needed to keep drapes closed at all times. The restaurant was just ok, and the service was slow. The front desk staff was very professional. Rooms are small and have low ceilings, but they have tried to update the bathrooms.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Murphysmom63, Thank you for sharing your experiences, and for selecting our accommodations based upon the consistent positive feedback shared by our most loyal guests. I am pleased to hear we were able to accommodate adjoining rooms, yet apologize we misrepresented our preparation upon your arrival. Our team is committed to serving our guests, and we thank you for providing us with the opportunity to honor your request. Our poolside guest rooms allow direct access to the heated indoor pool, which we are pleased you and your granddaughters were able to enjoy! The safety of our guests is paramount, and each poolside room is equipped with appropriate locking devices which may be engaged at any time by our guests from the interior of the room. Additionally, a second lock is in place on the exterior of each poolside room to safeguard our guests during nonoperational pool hours. We genuinely appreciate your candid remarks, as it provides us with invaluable observations which ultimately support our goal of providing superior hospitality! We truly hope to have an opportunity in the future to regain your trust. If I may be of personal assistance during your experience, please do not hesitate to reach me directly, as your complete satisfaction is very important to me, and our entire team! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Place to Stay!"

5
Shanick07, Annapolis, Maryland 22/07/2018

We chose this hotel because is very close to Hershey Park. Also, it was a better deal at Groupon. We stayed on Wednesday and Thursday, so it was very quiet. The receptionist was very friendly and helpful. He also handed my son a Hershey chocolate bar, and of course he made my son happy. Around the same time (5 p.m) they were having complementary popcorn at the lobby. The beds and pillows were very comfortable. We enjoyed the heated pool, and the little arcade. Right in front of the pool they have lockers, and restrooms. I would definitely recommend this hotel. The only con is that the breakfast is not included. However, they have complementary coffee, water, hot chocolate, and the in the lobby. If you want a quick breakfast It is a Panera behind the hotel. Also, the hotel has a laundry area if you need it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Shanick07, Thank you for sharing your recent experience at the Central Hotel with the travel community! It is such a pleasure to hear that our full-service amenities, including our large indoor pool and game room, paired with clean, comfortable accommodations exceeded your every expectation while visiting nearby Hershey! It is our friendly, helpful team members; however, that truly differentiate the Central Hotel. It is this same team that has supported our growth and has helped the Central Hotel become the #1 rated full-service property in Harrisburg amongst all social media channels. Simply put, our people are the best… and we are committed to serving nothing other than the best for our loyal guests. We look forward to welcoming you again and thank you for taking the time to share your experience with the community. We wish you and your family an enjoyable remainder of the summer and thank you once again for providing us with an opportunity to exceed your expectations. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Excellent hotel"

5
69bella1, Cheshire, Connecticut 19/07/2018

Hotel staff very friendly very nice beautiful hotel the general manager Peter was awesome Melissa was very helpful very polite!!everybody's just kind and courteous They go out of their way to help you and make you feel comfortable and welcome we are definitely coming back !!! I'm a single dad of two daughters and my oldest daughter lost her iPod in air hockey table and Peter and maintenance man was able to get it out for my daughter they went above and beyond my expectations 10 star hotel!!!! Thanks PB

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear 69Bella1, It has been our pleasure to provide you, and your daughters with a truly memorable stay! We will be certain to share your feedback with our team, as it through their genuine commitment to service excellence, and Melissa's support and leadership, that we are able to provide such outstanding experiences! Thank you for sharing your thoughtful words of encouragement; we look forward to caring for you, and your family, during future travels to Central Pennsylvania! Respectfully, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Family Visit to Harrisburg, PA"

5
User 14/07/2018

This premier bw was very accommodating. Indoor pool and game room are great for families with kids. The coin laundrey was quick and not too expensive. The extra touches like popcorn, cookies, and water in lobby were nice too. Easy location to attractions at Hershey, PA

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for recommending our overnight accommodations for future guests visiting Central Pennsylvania! Conveniently located to Hershey, our full-service amenities and superior team of hospitality professionals truly provide a value that cannot be matched in the area! The experiences shared by our guests are genuine, and we are proud to provide an extraordinary product with the highest level of honesty and integrity! We thank you for providing us with an opportunity to serve you, and we anticipate an opportunity to welcome you and your family during future visits to the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Kind Staff"

3
kh0ldsw0rth, Johnstown, Pennsylvania 13/07/2018

Nice hotel. Staff were very friendly and courteous. Meeting rooms had snacks and beverages for guests at all times. Local stations for the television, nothing fancy. The location was good, near restaurants and shopping.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words and specific mention of our courteous team members who are genuinely engaged in our guests' experiences! We look forward to hosting you, and your colleagues, for a follow-up event in the coming weeks! Should there be anything we can do to enhance your comfort during your time with us, please do not hesitate to reach out to a member of our team so that we may exceed your every expectation! We wish you an enjoyable summer, and look forward to seeing you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Older hotel but nice"

4
Jessica G, Indianapolis, Indiana 13/07/2018

This is an older hotel but still adequate. The staff was friendly , I love that they are very concerned about noise in the room areas w signs . They had plenty of info in the rooms above cleaning etc. the pool area was amazing and my kids loved it. If we lived around here this would be a nice stay in winter for the pool and getting a poolside room. There was a slight musty smell and the rooms probably use some good old fashion elbow grease to clean areas that get funky but don't need cleaned every visit

"Wonderful stay with our grandchild"

4
User 12/07/2018

We recently enjoyed a three day stay at Best Western Premiere Resort, in Harrisburg Pa. We booked two rooms, one for my husband, and myself, and one for our son and grandson. Booking was very easy, during which I requested adjoining rooms. Upon arrival, the front exterior is quite pleasant. The lobby inside is extraordinary. The reception desk staff were very courteous, and very prompt with our check-in process. We did indeed receive two adjoining rooms, they were located on the 2nd floor interior to the indoor pool view. I do have to note that if we had received exterior rooms, I don't know that I would have been all that happy, especially rooms to the rear of the hotel, as they abutted the hwy. You can tell the rooms had been recently updated. The room was quite lovely. It was somewhat narrower than most standard hotel rooms, but this did not bother us. The bathroom was updated and lovely also, again it was more compact than most. The only time it bothered me was when I went to put tops on, I always hit my hand on the ceiling. This would not due for most tall men. Towels were always plenty. It came with your standard amenities, and hairdryer. The room has a safe, ironing board, iron, microwave, refrigerator and coffee maker. Coffee is always available in the lobby, as is flavored ice water. There is a breakfast buffet, that does have a fee, and although reception will tell you the price stays the same for the time its open. That does not appear to be the case. As I have receipts for three different days, at three different times, at different prices. The price varied from $45-$56…. I did not inquire why but should have. The hot buffet breakfast was huge and plentiful, eggs, bacon, sausage, grits, rolls, breads, cereal, yogurt, fruit, muffins, pastry, pancakes….My husband and I enjoyed one dinner in the Irish Pub, we had the stew and it was delicious. The appetizer was to die for, seasoned rubbed chicken wings….we got the Cajun rub. They were outstanding. The indoor pool was delightful, we thoroughly enjoyed it, there were plenty of towels early in the day. There are plenty of chairs and tables, loungers. The first-floor interior rooms abut the pool and have sliding doors to the pool area. The closing time for the pool was 10pm and seemed to be quietly followed for the most part. There was only one day a noisy group seemed to linger till 10:30. There is a Walmart nearby for last minute needs. Also some fast food places. I was disappointed their were no local restaurants such as Applebees, TGI Fridays, or anything of that nature. They were more settled in Hershey. All in all it was a lovely hotel stay and we would definitely recommend it and return ourselves

"Great Stay, Highly Recommended"

5
EyeLuvMyLife, Montgomery, Alabama 12/07/2018

This is like the nicest Best Western I've ever seen! They welcomed us with open arms after an issue with another hotel left us scrambling to find someplace to stay. The employee at the front desk even gave my daughter a candy bar for the rough time we had that evening! The service and attention to detail were top notch! The lobby is impressive and offers tons of seating. We stayed for 2 nights in a room that overlooked the pool, which was a nice surprise. My daughter enjoyed both the pool and arcade/game room. We ordered breakfast from room service with the doorknob menu/ordering card and the portions were HUGE! We also ate at the attached restaurant (very convenient) and the food was delicious! While staying here, we vacationed to the Hershey Chocolate World and it was about a 20 minute drive from the hotel. This hotel was a lot more affordable than those right by Hershey too! All in all, it was a great stay and I would highly recommend it!

"Exceeded expectations"

5
User 09/07/2018

The staff was very friendly, including the GM Peter. The lobby was pleasant and offered many nice areas for conversation. The room was clean and adequate. It's a great hotel for a mid-size conference.

"No better option for visiting Hershey Park"

5
jonmatt4nr, Wilbraham, Massachusetts 05/07/2018

You can stay 5 minutes from the park and pay 2-3 times more, but why would you do that? This hotel is only 20 minutes away and has a great indoor pool which never gets too crowded. It's clean. Parking is easy. The staff is helpful (shout out to Jasmine in housekeeping who was super helpful with my requests). Kudos: Pool was exceptionally clean and well-maintained this year. Minor problem: I've noted problems with secondary entrance doors being unlocked after 8 pm even though it is posted otherwise. It appears they have mostly fixed this problem; however, I still experienced inconsistent behavior with the doors on the south entrance at night. Sometimes both were locked. Sometimes one was locked and one wasn't. One time, I used my key to enter, went back to my car because I forgot something, and it was unlocked when I returned. Seems like they still need to take a look at what is happening with these doors.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience at the Central Hotel with the travel community! We appreciate your recommendation of our accommodations for future guests visiting the Sweetest Place on Earth! As you've mentioned, our convenient location to Hershey, clean facilities, and full-service amenities deliver an incredible value that cannot be matched in the area. We'll also be certain to complete thorough preventative maintenance on each exterior entrance to the hotel, and resolve any security issues in a timely manner. Above all else, it is our responsibility to provide safe, secure accommodations for our guests, and we will be certain to follow through on your observations. Thank you for providing us with the opportunity to host you and your family, we look forward to an opportunity to welcome you during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Loved This Hotel!!"

5
samaralkhulaidi, Detroit, Michigan 04/07/2018

Beautiful Hotel with an amazing staff. Front reception was super friendly and helpful in showing us around and telling us about all the beautiful areas of Hershey, PA to visit. Room was spotless and very comfortable; had complementary drinks as well. The staff even brought us an extra sofa bed for only $10. The lobby has a huge sitting area for the guests and welcomes you with coffee. Beautiful Hotel and Service!! Would 100% recommend it to any person or family visiting the area. -Samar Alkhulaidi

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your kind words regarding your most recent stay with us! It is such a pleasure to hear that we exceeded your every expectation while visiting nearby Hershey, PA! Thank you for sharing your 100% recommendation of the Central Hotel with the travel community, we hope to have the opportunity to welcome you back! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best hotel ever"

5
nunicuty, Harrisburg, Pennsylvania 04/07/2018

The rooms were very spacious. The workers were very nice . The reception was very nice. The entrance was very nice as well as the price. Very beautiful. Nice food super delicious. I would definitely come here again.

"Staff is great but..."

3
Sweetbaboo825, Kingston, New York 30/06/2018

I stayed here at the end of my vacation in NC (room 201). Check in was a breeze even though there was a tour bus full of customers. I had a king with a balcony. Although the balcony overlooked the parking lot it was still nice to have outdoor access. I immediately changed and headed to the pool. HUGE!! Although I would think it would get crowded quickly with kids. It was a nice swim though and afterwards went back to the room, took a nice long shower with tons of hot water and nice bath products and went to the bar. Service was great and the prices were pretty reasonable for the area. Went back to the room, had a cocktail on the balcony and ordered room service. Now all this time I had basically just done a quick glimpse at the room - everything looked clean. Room service came (FYI they add 20% to the bill, and my waiter told me that but I tipped him extra anyway). Food was really quite good (burger cooked perfectly) BUT this is not normal room service where you have a tray, real silverware and condiments in glass bottles. Everything was plastic and brought to the room in a plastic bag. While there was ketchup, there was no mustard and no s&p shakers. Disappointed because I adore room service. This was about the time I also noticed the insane water damage to the ceiling in the bedroom/living room area. It was too late to change rooms but man they need to do something about that. Bed was very comfy and I would have just loved to sleep in but someone thought that 5:55 a.m. was the perfect time for the lawn maintenance crew to go through and mow the lawns. What the heck? So I fell back to sleep, ended up oversleeping and had to scramble to hit the road before rush hour, missing breakfast, which I was not happy about. I tried to send an email to management about the events through their website but was informed the secure site was down. Then sent an email through normal channels and never heard anything back. While there were some pros about my stay, I'm not sure I would stay again considering the cons.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent stay experience with us! We are very appreciative of the feedback, as it provides us with an opportunity to improve upon our guests' experiences! I hope to have an opportunity to discuss your experiences further, as I have attempted to reach you via telephone, and email, so that I may reiterate our commitment to delivering complete satisfaction! I accept complete responsibility for the oversight as it relates to the bowed crown molding in your guest room. It is our duty to ensure each room is 100% guest ready prior to arrival, and we failed to identify this concern prior to assigning your room. We have since resolved the damaged molding, and thank you for mentioning this detail! We are committed to providing comfortable, quiet accommodations for our guests, and while I appreciate your mention of the comfortable bedding, I am just as confused as yourself as it relates to the 5:55 AM lawn crew! While we also are unsure of the source, we will be certain to reiterate our agreement with our contractors to ensure any work in the vicinity of guest rooms does not begin prior to 9:30 AM. As I have mentioned above, I anticipate your return call so that we may ensure your complete satisfaction! We genuinely hope to have the opportunity to welcome you again, as the happenings of your most recent stay are uncharacteristic of our property! I welcome the opportunity to speak with you, and thank you once again for sharing your detailed observations! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best place to stay if visiting Hershey"

5
284kristis, Columbus, New Jersey 27/06/2018

My family and I have been staying here for the past 10 years! The hotel is immaculate, modern and very welcoming. The rooms are modern, always spotless and the beds are so comfortable! This hotel is perfect for families! My kids love the spacious indoor pool, arcade, and ice cream social/popcorn cart in the main lobby area. The bar and restaurant has a great buffet breakfast and menu. The staff is always friendly, welcoming and accommodating. I consider myself a hotel snob and this hotel is one of my favorites to come to year after year. It never disappoints! With only a short drive from Hershey, it is well worth it!! Also, someone's review below commented on the dated hallways and substandard rooms..I honestly think they reviewed the wrong hotel by mistake. You can't get anymore modern and immaculate then what they provide.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are truly grateful for your continued patronage over the last 10 years, and thank you for selecting us time and time again as your lodging choice while visiting nearby Hershey! We are pleased to hear we continue to exceed your expectations, and appreciate your mention of our clean, comfortable accommodations! Thank you for your complete support, and recommendation of our facilities for future visitors of the Harrisburg, Hershey Region! We look forward to welcoming you again in the future, and thank you for providing us the opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice stay!"

4
jysp, Alexandria, Va 20/06/2018

We booked a room here to stay the night after a day at Hershey Park and the Imagine Dragons Concert. Had tried to find a place in Hershey but everything was full and way more expensive. We checked in late but was very impressed with the lobby and room; clean and spacious. Oh, and they gave us free Hershey bars! O'Reilly's, the restaurant attached to the hotel had a nice brunch at a good price too. Should we ever need to go back to Harrisburg, will definitely book a room here!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear that you enjoyed your time with us at the Central Hotel, where we aim to provide a great value, superior service, and comfortable accommodations! Thank you for recognizing the value added amenities we provide to enhance our guests' experience! We are a convenient alternative to Hershey properties, and we once again thank you for selecting us for your overnight stay! We hope to welcome you again soon! Warm Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Outstanding on All Fronts!"

5
User 19/06/2018

After having our annual member meeting at another locations for seven years, this was our first time at the Central. We have a small staff and rely heavily on the facility to support all the different aspects of a meeting that includes 200+ registrants, 35 display vendors, 24 breakouts, two general sessions, breaks, lunches and a large dinner and keynote speaker. I arrived on Tuesday to set up and the staff met me at the entrance and assisted in unloading all of our meeting materials, signs and equipment. From that moment, until we left Friday morning, we experienced a staff that was always present, easily accessible, intuitive and always willing to help us attend to the needs of our registrants, staff and presenters. More importantly, in the months and weeks leading up to the event, the staff was supportive, provided their expertise as we made catering/room decisions and were always polite and helpful. We have already booked our 2019 meeting at the Central.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our meeting and events team for their outstanding commitment to ensuring a successful conference! We thank you for providing us with an opportunity to host your important event, and we are pleased to hear that we were able to assist you in providing a welcome venue for your colleagues, and attendees! Our flexible meeting space, full-service amenities, and convenient location position the Central Hotel as a Premier venue for meeting and events! As you have so kindly mentioned; however, it is our professional team and their passion for service that truly differentiates our hotel from alternatives in the area! Thank you for your business! We look forward to a long, and successful professional relationship! Best Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Returned Phone Charger"

4
User 18/06/2018

Hotel was very clean, employees helpful, and beds comfortable. No hassle checkout leaving keys in room and calling front desk made leaving much easier especially being the furthest room from the front desk. I left my phone charger on accident and they are mailing it back to me! Now that's customer service! Only down side was there wasn't any USB ports to charge a phone and only one plug in near a table or nightstand. It's about 20 min from Hershey Stadium and Chocolate World where we went. And the drive is pretty. Also, only a couple min from Dollar Tree and Burger King in a shopping plaza.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere remarks regarding your recent experiences with us at the Central Hotel! We also appreciate your mention of our central location, clean, comfortable guest rooms, and helpful team of hospitality professionals. It is our pleasure to serve you, and we appreciate the opportunity to exceed your every expectation. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We love Best Western Central!!"

5
User 18/06/2018

We come here every year for our trip to Hershey Park. We love the atmosphere of the hotel, especially the lobby. If you have kids ask for the poolside room with direct entrance to the pool - feels like you have your private pool :) I really appreciate little things like complimentary coffee and fruit infused water available all day. I am also very impressed by "fresh remote" idea since we all know TV remote is the most contaminated item in every hotel room. And last but not least: the staff is always very pleasant and helpful. Thanl you for making our stay special :) I have never been disappointed since we started coming here few years ago. 20 minutes ride from Hershey Park but well worth it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate you providing our team with another opportunity to serve you, and you family, during your annual trip to HersheyPark! We are committed to providing our guests with a value that simply cannot be matched in the area, and we thank you for recognizing the efforts of our outstanding team! We look forward to welcoming you again in the future, and wish you an enjoyable summer season! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"One of the best stays anywhere"

5
mcmonigal, Altoona, Pennsylvania 16/06/2018

Would definitely stay here again! Room was clean, bed and pillows were comfy-I recommend the two bedroom suite-we had a door that opened right to the pool???? The staff were very attentive to our every need. O'Reilly's Tap Room is connected to the main lobby. We had drinks and late night apps, portions were big and prices were right-room service breakfast was very good and also large portions. Looking forward to a return trip.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, We are appreciative of your designation as “one of the best anywhere,” and we truly thank you for sharing your genuine feedback with the travel community! Our clean rooms, well-maintained accommodations, and full-service amenities are the foundation for a great overnight stay; yet it is our team members whose passion for superior service truly creates a memorable experience for our guests. Thank you for providing us with the opportunity to serve you during your recent visit to the Harrisburg, Hershey Region! We look forward to your return! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Frequent Businnes Traveller"

5
Jclops34, Pittston, Pennsylvania 09/06/2018

I stay here at least once a month because of proximity to my office. The staff here is fantastic and will greatly exceed your expectations. Don't waste your time searching other nearby hotels. Stay here

"Convenient Location ---Huge Lobby"

4
Choc18Chip, San Jose, California 06/06/2018

The room was adequate and comfortable. Additional light in the room would be beneficial. Obviously they cater to conferences as there were many conference rooms. The attached restaurant was quite convenient.

"This is a great hotel for a visit to Hershey or Harrisburg"

5
Michael K, Brantford, Canada 05/06/2018

I have stayed at this hotel many times over many years for work. I look forward to coming back every time. The check-in process is quick and the front desk staff are helpful and courteous. This hotel has a convention centre and a large lobby. The restaurant has an excellent breakfast buffet and evening with an obviously popular bar but not loud, great for a chat in a booth or at the bar. The rooms are nicely decorated even though a highway goes along the back, I don't find night traffic disturbing in any way and have a room in the back as I write this. Please consider this review from a happy traveller.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for your business, and for sharing your complete recommendation of our overnight accommodations for future guests of the Harrisburg, Hershey Region. Our convenient location, paired with full-service amenities, and genuine hospitality truly differentiate the Central Hotel from alternate hotels in the area. We appreciate your kind words and look forward to welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel "

5
Sean C, Succasunna, New Jersey 30/05/2018

Stay there 1 night over Memorial Day weekend. What a beautiful hotel. Very clean. Staff was very friendly. Rooms are a good size. We had a view of the pool. We were there for a soccer tournament so there was a ton of kids. The pool is one of the biggest indoor pools I have ever seen at a hotel. Plenty of room for all the kids. The Irish restaurant attached to the hotel has great food and very reasonable. We had dinner there. I will use this hotel again if I go back to Hershey.

"Prom 2018"

5
turtles1205, Harrisburg, Pennsylvania 29/05/2018

Good Morning, My contact person was Jessica Dickey. She was easy to work with, attentive to details and made sure our students had a great [PROM] evening. The kids totally enjoyed themselves! Even the Principals and teachers said it was a good evening! I felt everything was WONDERFUL!! The food was delicious and ALL of the staff was great. Mike and his setup were great to work with as well as the cleanup guys afterwards – everyone was helpful, professional and courteous, double checking anything they found, making sure we didn't forget anything. Your front desk personnel were pleasant and helpful any time I asked a question or needed anything. I am looking forward to work with you and the hotel again next year. Jessica, I would like to send an email to the hotel director or manager and let them know what a wonderful job you all did – so if you could, please, send me email their addresses. Thanks again for everything –

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, Thank you for personally recognizing Jessica, and her genuine commitment to ensuring your event was both successful, and memorable for all involved. Jessica represents genuine hospitality in her words, and actions each day and her leadership, attention to detail, and focus on guest service permeates through our entire team. We are thrilled to hear our entire team exceeded your expectations, and we look forward to serving the Harrisburg High School Community in the future. Should you wish to forward a letter which will be shared with our entire leadership team, please do not hesitate to reach me directly at Peter.Chiccarine@TheCentralHotelHarrisburg.com. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel"

4
kmdl, Hopatcong 26/05/2018

This is the second time that I have stayed in this hotel on my way down to Lexington, VA. It's about the halfway point for me so a good stopping point. It's clean, comfortable, has a restaurant attached, a water cooler in the lobby with oranges and hybiscus flowers and a friendly staff. What more do you need?

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for once again selecting us as your choice of lodging while traveling through the area on your journey to Lexington, VA! It is great to hear we have earned your trust as a consistent provider of clean, comfortable guest rooms and friendly service! Our convenient location positions the Central Hotel as a great stopping point for those traveling through Pennsylvania's Interstate 81/83 corridor! Thank you for once again providing our team with an opportunity to exceed your overnight expectations! We look forward to welcoming you on your travels home! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"A very elegant and charming chain hotel"

5
Bay-Area-Grandma, San Jose, California 25/05/2018

Our stay here was pleasant and comfortable. Our major complaint was that the hearing assistive devices we requested were not readily available. The restURnr server, Gail, and the maintainance person, Dave, were super.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your taking a moment to share your feedback regarding your recent experience with us at the Central Hotel! Thank you for personally recognizing Gail, and Dave, as their commitment to serving our guests with genuine hospitality is truly remarkable! We will be certain to recognize each of them for their outstanding efforts! Above all else, our team is committed to providing safe accommodations, and we thank you for your understanding as a member of our team worked carefully to connect the appropriate Emergency Alert System in your guest room. We have noted your reservation for future visits to ensure the Emergency Alert System is prepared in advance of your arrival, as we are committed to anticipating our guests' needs! Thank you for providing us with an opportunity to serve you, we hope to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great Hotel"

5
User 23/05/2018

This was the first time that I stayed in a Best Western Premier hotel. I was very surprised at how wonderful the hotel staff, hotel room and hotel accommodations where. I would highly recommend this hotel and I was formerly in the travel business.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your first experience at a Best Western Premier property with the travel community! As you have mentioned, it is our culture of true hospitality that differentiates the Central Hotel from other accommodations in the area! Our team genuinely cares for our guests, and we thank you for defining a Best Western Premier in the simplest of ways… clean, comfortable, well-maintained full-service accommodations paired with an outstanding team of hospitality professionals! We truly value the kind words you have shared with future visitors of the area and look forward to an opportunity to exceed your every expectation again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location and fantastic staff"

5
User 23/05/2018

I had to spend 3 months out of town for business travel and chose the Central Premier for my stay. Staff was exceptional. Rooms were clean and comfortable. Restaurant had a great menu and lots of draft beer options. I would recommend this location for both business or family travel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Extended Stay Guest, It has been such a pleasure to fulfill your need for a “home away from home” over the last several weeks at the Central Hotel! We thank you for recommending our accommodations for business, and leisure travelers alike! Our full-service amenities, convenient location, and superior staff provide our guests with a value that simply cannot be matched in the area. It has truly been our pleasure to serve you! Kindest Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Comfortable Hotel with Great Staff"

5
MikeMoAtl, Atlanta, GA 18/05/2018

Older hotel that has been maintained nicely. The staff is very professional and friendly. My room was dark, but very clean and comfortable. Great free Internet and fitness room that is a bit nicer than many. Also an indoor pool and game room for the kids. I'd return if I needed to stay in that area again.

"Hotel- 3, Customer Service- 5"

4
salexi72, New York City 17/05/2018

When my husband questioned why I had booked a Best Western, I simply said it was the Best Western PREMIER...and... told him the tripadvisor reviews were awesome. That being said, we were excited and anticipating our stay. The entrance is grand. We were greeted and checked in very kindly by David. On the way to our room we noticed the hotel itself was lackluster. Scuff marks, areas that needed paint and a little TLC- but to us, that was ok. However once we got to our room and settled, I discovered hair on the "clean" remote sleeve, the peep hole jammed closed with paper of some sort, watermarks all over the ceiling, paint chipping, and after I took a shower and grabbed a towel, I found dirty tissues behind the towels- I wondered where I went wrong. David (the gentleman that checked us in) texted me asking how our stay was thus far. I phoned him and relayed what I wrote above. David was very polite and advised me to speak with Patrice the following morning. I did as such, and Patrice was attentive, professional and accommodating. She assured me the issues we had in our room would be resolved. She was diligent in making sure she could make things right by us. Overall, the hotel could use some cosmetic TLC, but the staff takes the comments and concerns about people staying seriously, and I feel like my input was of value.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Salexi72, We welcome and truly value the observations of our guests as it is through such comments that we will ultimately continue to improve our facilities and services at the Central Hotel! I accept complete responsibility for the imperfections you have so kindly shared, and I am certain our leadership team will openly accept your remarks, and leverage your feedback for improvement. We understand our guests may be faced with a deficiency from time to time, yet we are confident in our team's ability to deliver superior guest recovery each and anytime a guest experiences an unpleasantry. Thank you for personally recognizing Randy, and Patrice for their outstanding service! We will continue to work each and every day to ensure our accommodations are both clean, and well-maintained to provide the highest level of guest satisfaction! We look forward to an opportunity to fully exceed your expectations during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place to host a business event"

5
TCole_2018, Harrisburg, Pennsylvania 17/05/2018

PAA Central has held a number of event here at the hotel. All the hotel staff is always wonderful. The conference staff is very attentive and professional. Lenny and Mike both made sure our staff had hot coffee at our registration table for us. We appreciate all the personal and one-one-one attention to our last minute details. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your loyalty to the Central Hotel and are pleased to hear our team consistently exceeds your expectations! We value your business and thank you for providing us with the opportunity to serve you! We will be certain to recognize Lenny, and Mike for their unwavering commitment to providing our guests with superior service! We look forward to welcoming you and your colleagues back to the Central for future meeting and event needs! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Extremely impressed"

5
Buddybites, Northport, New York 17/05/2018

I was extremely impressed with this facility as far as atmosphere, cleanliness and hospitality. An Irish Pub is right next door, excellent food. We traveled with our dog and the cost of her stay was minimal compared to other hotels in the area. The cost of a room in this hotel is definitely worth every penny!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel, and O'Reilly's Taproom & Kitchen with the travel community! We are thrilled to hear we exceeded your expectations and accomplished our goal of providing an exceptional value! Our full-service amenities, paired with the most genuine team of hospitality professionals, truly differentiates the Central Hotel from alternate accommodations in the area! Thank you for selecting us as your hotel of choice, and for sharing your comments with future visitors of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location"

5
Steve P, Monroe Twp, NJ 14/05/2018

We lover the wonderful indoor pool, it was warm and comfy. The hotel is well maintained and very clean. They have a great Happy Hour in the Irish Bar. The food there is very good; better than many other similar places. The location is perfect for Hershey activities.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your acknowledgement of our comfortable accommodations and are thrilled to hear you were able to enjoy the area's largest heated indoor swimming pool! Our full-service amenities, paired with clean, comfortable guest rooms and genuine hospitality truly differentiate us from alternate hotels in the region! We are confident our guests will experience the absolute BEST value in the market with us, and we are eager to unveil new value-added services this summer! We hope to welcome you again and thank you for sharing your feedback with the travel community! Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Surprising hotel for the rate"

5
User 07/05/2018

Stayed here with my son. Lobby is gorgeous. Lots of business people around. We didn't visit the restaurant next door but it seemed very convenient. Check in and checkout was super easy. Pool was huge but filled with tons of screaming kids. Our only issue was that they were remodeling rooms right outside our door. It's was a little annoying, but we understood they are just trying to improve the hotel. They should not book rooms right next to construction. Otherwise great stay for a reasonable rate. Would highly recommend.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community! We genuinely appreciate your acknowledgment of our full-service amenities, unique grand atrium, and friendly team members! Hopefully, you will find time during your next visit to join us in O'Reilly's Taproom & Kitchen where great food and great service are the standard! I most certainly agree with your observations as it relates to the remodeling project here at the hotel, and recognize how this may be a concern for arriving guests. I appreciate your complete understanding, and I am happy to report we are nearing the completion of the project which consists of beautiful contemporary tiled floors and surrounding bath walls, a glass-enclosed shower in each king room, and new fixtures for all guest baths! We typically avoid placing guests near the work area; however, on this particular occasion, the hotel was at full capacity requiring the surrounding rooms to be in use. Rest assured, we are on schedule to be fully finished with all guest rooms prior to Memorial Day 2018! We appreciate your comments, and look forward to an opportunity to welcome you, and your son, back to the Central Hotel in the future! If I can be of any assistance, please do not hesitate to contact me directly! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel Office Direct: (717) 561-2801

"Banquet Experience"

5
squeeker1d, Palmyra, Pennsylvania 06/05/2018

Yesterday, my wife and I attended a United Church of Christ event in the ballroom of the Best Western. The event included numerous tables with donated objects for a silent auction. The hotel served hordevours for guest to snack on while the silent auction was going on. There were about 125 people in attendance. The servers kept our water glasses full, served our salads, meals, and desserts. It was amazing how quickly the food was served, and tables cleared afterwards. Not only was the food served quickly, it was very good. I would highly recommend this hotel for large events.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear our team assisted in the successful execution of your charitable event where all involved provided a clear display of generosity, and friendship. We thank you for selecting the Central Hotel for this event, and look forward to working with you, and the United Church of Christ, again very soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"The obvious choice in Harrisburg "

5
User 06/05/2018

I've stayed at this hotel more than 10 times and I love it more and more each time I stay. The lobby looks extravagant. It has a few computers and a piano and popcorn and water available and it's wide open. The price is always fair here. The property is always spotless and well maintained. The rooms are always clean and comfortable. And the staff members here are like family. I'd like to say a special thanks to Claude, Ethan, Patrice, Curtis, Katelyn, Randy, Enjoli, and Cher. These are the nicest people I've ever dealt with at a hotel. And Peter is a great manager. He runs a great place and he's always been nice to me when I've talked to him and he takes care of everything. I will definitely return to this hotel every time I go to Harrisburg. I always have an A+ stay when I'm here

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, First and foremost, thank you for your loyalty to the Central Hotel! We are simply honored to remain your choice of lodging while visiting the Harrisburg, Hershey Region. We truly have great people in our organization, and you have so kindly recognized many key members by name! It is through not only those you have mentioned, but also countless others who work cohesively to provide a superior level of genuine hospitality for our guests. We are certain to thank our team each day for their commitment; and tomorrow will be no different following your exceptional review! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Phenomenal Service!"

5
LLTravels2014, Baltimore, Maryland 06/05/2018

My daughter and I live in Maryland and recently drove to Pennsylvania to this great hotel for a mommy/daughter getaway and received phenomenal customer service from its employees. Everyone was happy to help and provide information on surrounding activities and was very knowledgeable of the hotel. My daughter has asthma and the staff did not hesitate to make sure we had the best humidifier for her and especially staffer Mr. Dave went out of his way to ensure that I was taking care of when I needed assistance. If you are looking for a getaway that is fun for the kids who may enjoy swimming, the arcade and also fun for the adults there is a wonderful restaurant called O'Reillys that serves amazing wings! This is definitely your hotel with a family oriented staff it feels like a whole away from home!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to exceed your every expectation! Our team's commitment to hospitality is unmatched, and we are proud of the countless members of our incredible team who are genuine in their efforts to serve our guests! We will be certain to specifically thank Dave for the personalized service he provided to you, and your daughter! We hope to see you again soon and thank you for sharing your complete satisfaction with future visitors of the Harrisburg, Hershey Region! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Clean, Comfortable & Excellent!!"

5
Weary_Traveling_Man, Old Forge, NY 03/05/2018

Check-in was a breeze, everyone was courteous and friendly. My room was sparkling clean, and the bed was very comfortable! I did not go to the bar or restaurant, but it seemed like everyone was enjoying themselves. Ony next trip through Harrisburg, I would not hesitate to stay at this property again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our accommodations for future guests visiting the Harrisburg, Hershey region. Our team is genuine in our efforts to serve and provide our guests with the utmost level of hospitality, and comfort. We are pleased that we exceeded your every expectation and thank you for recognizing the unwavering commitment of our incredible team! We look forward to welcoming you back to the Central again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Deedee831"

5
User 03/05/2018

Recently attended conference at this hotel. Staff went out of their way to accommodate and were very friendly. Would definitely recommend for conference or leisure. Rooms were clean. Refrigerators in rooms a plus. Close to shopping and restaurants. Nice indoor pool.

"Beautiful lobby, comfortable and clean room. Hotel staff friendly."

5
kendrafrench7, Lancaster, Pennsylvania 01/05/2018

Had a good experience at this hotel. The hotel staff are great and very amenable. They went out of their way to be of assistance and make our stay pleasurable. The beds and pillows are comfortable. Especially liked the lobby with the beautiful natural light!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear KendraFrench7, Thank you for your review, and for choosing the Central Hotel! We are appreciative of your recommendation of our accommodations to future guests, and especially thank you for the specific mention of our hospitality team, comfortable guest rooms, and unique grand atrium! We hope you are able to return soon whether for business, or pleasure! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"NFP annual conference"

5
grunza6, Scranton, Pennsylvania 01/05/2018

Staff is very helpful and friendly. Hotel is neat, clean and bright. Check in was easy. Staff responded quickly to needs. Great place for a business conference. Close to attractions. Peter, from management, went out of his way several times to make sure everything is perfect!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate you taking a moment to share your recent experience at the Central Hotel with the travel community! Our entire team is committed to serving our guests with genuine smile, and we appreciate your kind words! Thank you for your recommendation to future conferences looking for a comfortable, convenient, and superior venue in the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Love this place"

5
lettyrules, New York City, New York 27/04/2018

We stay at this hotel every April for our yearly family/friends Hershey trip. It is convenient to all and a great place to stay. Beautiful rooms are all updated and kept immaculate. I really like staying in the first floor rooms that lead out onto the pool. Nice sized pool that is kep at the perfect temperature.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, It is refreshing to hear we continue to exceed your expectations at the Central Hotel while visiting nearby Hershey with family & friends! We thank you for recognizing our clean guest rooms, and comfortable guest room accommodations. Consistency is critical in any business, and we are pleased to hear that we have consistently provided you, and your family, with memorable experiences. Thank you for providing us with the opportunity to serve you, we genuinely look forward to welcoming you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Central PA Gem"

5
torino2, south carolina 24/04/2018

The room was not only clean but had also been updated. Check in was quick and easy as was also the checkout. The staff here are all terrific and really treat you like a valued customer. The food in the restaurant is excellent. No need to leave the hotel. Excellent location not far from center city and Hershey. It is my choice when visiting central PA. Hope you will also discover this Gem like I did.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us as your hotel of choice while visiting Central Pennsylvania, most specifically Harrisburg, and nearby Hershey! We are appreciative of your encouraging feedback regarding your time with us and are pleased hear we exceeded your expectations as it relates to guest room cleanliness, service, and amenities! Thank you for your recommendation and label as an authentic hospitality gem in the region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Hotel, Great Service"

5
David_Ba928, Lafayette Hill, Pennsylvania 24/04/2018

When attending a business conference, it is rare for a hotel to exceed expectations. The Best Western Premier in Harrisburg does just that. First impression: you walk into a large open atrium that really nice. The staff is very friendly when you get to registration. Nice touch; a free coffee bar open all of the time across from registration. The sleeping rooms: large, comfortable beds, and above average bathroom amenities. Meeting rooms are well staffed and maintained. Banquet and meeting foods are very good. Overall: we'll definitely return. Kudos to staff and management.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Our entire team of hospitality professionals are committed to exceeding the expectations of our guests; and we are pleased to hear we accomplished our goal! Thank you for identifying our unique grand atrium, comfortable accommodations, and well-maintained meeting facilities as product differentiation features. Whether traveling for business or pleasure, we aim to provide our guests with a great experience, and we are confident in our ability to deliver a consistent high-quality product and superior guest services. We hope to have the opportunity to welcome you again and thank you for providing us with the opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Artisan Guitar Show Review"

5
johnB9424QV, Harrisburg, Pennsylvania 23/04/2018

The Premier Best Western, Central Hotel Harrisburg proved to be an excellent venue for the Artisan Guitar Show. Exhibitors and audience members were constantly made to feel welcome—from the cheerful pansy planters at entrance doors, arts and crafts inspired atrium with complimentary beverages, meticulously clean display area and bathrooms to the friendly and accommodating staff. Hotel staff did a wonderful job of quickly and competently providing many set-up changes because of the complexity of the show. Special recognition must be given to both Mike Dickey, Food and Beverage Manager, and Jessica Dickey, Catering Manager. On several occasions, they were able to anticipate potential issues and provide excellent suggestions in order to facilitate a smooth operation. They did so in a very confidential and professional manner and provided very helpful support.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Artisan Guitar Show Guest, Thank you for sharing your observations and positive comments relating to the Artisan Guitar Show at the Central Hotel! Our team looks forward to hosting this event each year, and we thank you for sharing your kind words and recognition! Most importantly, we will be certain to share your feedback with Mike and Jess, as their exemplary leadership and hands on approach support the successful execution of events both big, and small. The difference is in the details, and our professional convention services team is honored to work with our guests to ensure a great experience. We truly look forward to welcoming the Artisan Guitar Show in the future and thank you for taking a moment to share your generous words regarding our team members, and full-service amenities. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Dog Show Extravaganza"

5
PollyPhin, Baltimore 22/04/2018

Spent three wonderful days at this hotel along with 100+ corgis and their owners for a Specialty dog show. The hotel and restaurant could not have been more pleasant and the staff could not have been more helpful. They didn't even mind the dog hair! The only negative-the beds could use better quality mattresses and pillows.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Pembroke Corgi Invitee, It was a pleasure to welcome such a notable show for the Pembroke Corgi Club! We appreciate your acknowledgement of our clean, well-maintained accommodations, and friendly, helpful team! Our housekeeping team members work tirelessly each and every day to ensure ultra clean accommodations for our guests, and we will be certain to recognize Kim, and Barbara for their leadership! Our team takes pleasure in the successful execution of challenging events, and we couldn't be prouder of the countless individuals who collectively worked together to ensure a great experience. Our flexible meeting space, unique grand atrium, and full-service amenities make the Central Hotel the perfect venue for meetings and events in the Harrisburg, Hershey Region! Thank you for your kind words, and for recommending our facilities for future events in the area! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"great stay"

5
thirdeyeblind, germantown, MD 16/04/2018

Our first time stay at this hotel. We usually stay at the Hershey Lodge when we''re in the area to catch a Hershey Bears hockey game. The Check in was quick & easy and the staff was extremely helpful. The room was comfortable. The fitness center and pool area was great. Some room open right onto the pool deck. We will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations regarding your recent experience with us while visiting nearby Hershey for a Bears hockey game! Located less than 10 miles from Hershey, our convenient location, superior full-service amenities, and exceptional guest service position the Central Hotel as an ideal alternative to Hershey lodging! We are committed to providing our guests with an exceptional value, and we appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region! Bets Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business Conference"

5
ekeane2018, Harrisburg, Pennsylvania 11/04/2018

From beginning to end the staff at the Central Hotel - Best Western Premier was outstanding! Everything we needed to host a successful conference was provided with a great customer-focused attitude. In addition, the meeting spaces /guest rooms were top notch and the food exceeded our expectations. We will definitely be looking to host at the Central Hotel again in the future!! I highly recommend for your personal and business needs.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate the recognition of our entire team of hospitality professionals, as such experiences would not be possible without their hard work, and dedication! We will be certain to share your feedback with our team, and we genuinely anticipate an opportunity to welcome you, and your colleagues, back in the near future! As you have so kindly mentioned, our facilities are ideal for guests visiting the area for business, or pleasure. We are inspired to provide memorable experiences because of such feedback that you have so kindly provided. Thank you for providing us with the opportunity to serve you, we truly appreciate your recommendation of our accommodations for future guests of the area. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Pleasantly Surprised"

5
KingSteve, Pennsylvania 09/04/2018

Stayed at The Best Western Premier over the past weekend with my daughters for an event at the State Farm Show Complex. The first thing I noted was the exceptional customer service! Every time I saw an employee, they always asked if everything was good and made sure we did not need anything. The staff was fantastic! The room was clean and comfortable - honestly nothing exceptional, but met my expectations - a great value! The 24 hour coffee/water station in the lobby was a nice extra as well. The pool and fitness areas were clean and were in good condition. We had the breakfast buffet both mornings - selection was good. The waitress we had both mornings (I unfortunately did not get her name) was fantastic! Overall, the hotel was conveniently located for us to easily get to the Farm Show Complex within 10 minutes. There were lots of great chain restaurant options within a couple minute drive of the hotel. I would certainly recommend this hotel based on the tremendous staff and the convenient location!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing such thoughtful observations regarding our full-service amenities, convenient location, and clean, comfortable guest rooms at the Central Hotel! We are most appreciative, however, of your specific reference to our outstanding team members who are genuine in their efforts to engage with our guests, and exceed expectations by providing friendly, personalized service! I am proud of the countless individuals who work hard each and every day to support our goal of providing unmatched hospitality, and I will be certain to forward your comments to the many members of our team who make our vision a reality. Thank you for your complete recommendation of our accommodations, we truly hope to have an opportunity to serve you again in the very near future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and reasonable rates"

4
MBRUNNER25, Severna Park, Maryland 07/04/2018

I once stayed at a Best Western in St. Michael's. I thought I would never stay at another after that one. This place was great. Clean, modern, comfortable, and affordable. Would totally stay here again! Maybe it's the “premier” that makes it better! Lol:)

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we have amended your perception of the Best Western Brand as a direct result of your recent experience with us at the Central Hotel! As a Premier property, we are proud to provide a refined atmosphere, first-rate amenities and accommodations, and superior guest service. Our hospitality team supports our goal of exceeding our guest's every expectation by providing a consistently exceptional level of friendly, professional service! We thank you for providing us with an opportunity to serve you, and we genuinely appreciate your kind remarks! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Spring break "

4
User 03/04/2018

I am a hotel snob but I will say this is the BEST Best Western I have ever seen. I almost said no but once I showed up it was a thumbs up for sure. The pool is great and the staff is very friendly. Best part they have two room suits!!!! Please check out the restaurant and ask for Taylor.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel with the travel community! We appreciate your mention of our heated indoor pool, professional and friendly staff, and two-room suites! Our full service amenities truly differentiate the Central Hotel from alternate accommodations in the area! We hope to have an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"GREAT overnight stay!"

4
Jesslaub, Allentown, Pennsylvania 02/04/2018

We were only in town for one night but had a great visit at this hotel. The restaurant has great food and the staff were friendly and helpful. The check in process was quick and the room we had was very clean and up to date.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your mention of our full service accommodations, and are pleased to hear you enjoyed you short stay with us! Our consistently clean, ultra-comfortable guest rooms, updated facilities and public spaces, and truly exceptional restaurant differentiate us from other top ranked full-service properties in the area! We thank you for providing us with an opportunity to serve you, and look forward to an opportunity to do so again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Annual Event extraordinarily executed by hotel staff."

5
we4singalto, Harrisburg, Pennsylvania 02/04/2018

This is the 2nd year in a row our annual fundraiser has been planned at this property. Going forward, we will always plan on coming back, as the staff is phenomenal in making the venue "perfect" even up to the last minute with changes etc. The food was liked by all guests, equipment provided had no issues, and banquet staff delivered high quality service in clearing dirty dishes and keeping food trays filled, Front desk staff also helped when necessary during the event, and overall, the event was perfectly executed in all areas of hotel responsibility.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear we exceeded your every expectation while hosting your Annual Event at the Central Hotel! Thank you for recognizing our caring, helpful team members whose dedication to genuine hospitality enables such memorable experiences! Our incredible team paired with flexible, well-maintained meeting space and a convenient location in Central PA positions the Central Hotel as a practicable option when searching for a venue in the Harrisburg, Hershey region! Thank you for recognizing the efforts of our team, and for trusting us with your main event! We look forward to hosting you and your colleagues again next year! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great hotel and staff"

5
vetter022018, Gillett, Pennsylvania 02/04/2018

Stayed with my family over easter/spring break. Very accommodating and helpful staff. We were also traveling with our puppy and the staff put us on the first floor near an exit to make it easier for our furry companion. Kids loved the big indoor pool. Attached restaurant/bar was also nice to have right there on property for the wife and I after the kids went to bed.

"Nice Front Desk Staff, Big Lobby, Good for Events"

4
Bri Z, Gaithersburg, Maryland 01/04/2018

We participated an event held in the hotel and needed three rooms. The front desk staff was very nice and helped to arrange our rooms adjacent so the kids could practice together before the competition. Thanks.

"Hidden Gem of Harrisburg "

5
User 27/03/2018

Due to the recent snow storm we had last week, I was unable to get home and booked a room here. The staff was very accommodating in all departments and my room was clean. The bathroom seemed to have been recently renovated as it was very modern looking. I was impressed with how many amenities were in the bathroom upon checking in as well as the list of more amenities I could obtain from the front desk if needed. So even though it was an unexpected stay, I definitely enjoyed it!

"Excellent oasis in the storm"

5
User 26/03/2018

My husband and I booked a last minute, dog-friendly room at this hotel during the recent snow storm to break up our drive. Boy, were we impressed! Not only is the quality of the hotel better than expected, but the service was top notch. Another highlight was the amazing Irish pub in the hotel that has dozens of unique, hard to find beers and good comfort food, just what you need after a day of driving in the snow. When I left my Kindle in the room by accident after we checked out, staff went above and beyond to mail it back to me and refused to let me pay for the shipping. Unbelievably amazing! In this day and age, it was special to find such attentive service. We will definitely be back if we're in the area again. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your genuine feedback regarding your time spent with us at the Central Hotel during a recent snow storm! Our team members and their unwavering commitment to hospitality support our goal of consistently providing our guests with comfortable accommodations, even amidst the poorest of weather conditions! Thank you for recognizing our efforts, and for sharing your recommendation of the Central Hotel with future guests of the Harrisburg, Hershey area! We hope to have an opportunity to welcome you again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Betty"

5
Betty R, Rochester, New York 25/03/2018

Walking into the hotel you feel welcome. I felt right away it was going to be a pleasant stay. Randy who checked me in was awesome. I wanted a different room location away from the elevator and he gladly took care of it. He also said we would in joy the in house restaurant and said the steak was excellent. It was. If traveling in the area again I would stay.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your mention of the superior first impression you have described while arriving at the Central Hotel. Most notably, we thank you for your specific mention of Randy, as his genuine commitment to hospitality truly is an inspiration to each and every member of our team. We are pleased you enjoyed your time with us, and thank you for recommending the Central Hotel for future visitors of the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference Stay"

5
nhilger, Jamison, Pennsylvania 25/03/2018

Stayed at the Best Western Primier for a 3 day convention. They really did a great job and the staff could not have been more caring and helpful. The food was terrific too! Overall, I think it was an outstanding experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recognizing our caring, helpful team members whose dedication to serving our guests with genuine hospitality truly differentiates the Central Hotel from alternate meeting & event facilities in the region. Coupled with flexible meeting space, a convenient location, and the most professional sales & catering team in the area, the Central Hotel is committed to delivering an outstanding experience. Thank you for recognizing our efforts, and for providing us with the opportunity to serve you and your colleagues! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Best hotel, best price!"

5
User 24/03/2018

I am a greyhound driver so I travel A LOT!! This is the only hotel I go to when I'm in Harrisburg. Exceptional rooms as far as cleanliness, level of comfort and decor. Randy at the front desk is amazing!! He knows what I need/want before I can say it and he is always smiling! O'REILLY'S restaurant inside the hotel has some of the most amazing pub style food I've had (the smoked wings are killer) a gourmet breakfast buffet and almost any kind of beer you could imagine. It's a 100% non-smoking hotel. Even though I am a smoker, I appreciate not having to smell it in my room and clothes. The hotel looks exactly like the pictures...Pool, fitness center, computer area, unlimited coffee, tea and rose water, walking distance to several shopping centers and restaurants... aIl this and more for less than $150/night. Spend the night, you won't regret it!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are appreciative of your kind words regarding your complete satisfaction with our accommodations, and service at the Central Hotel. We are genuine in our efforts to provide clean, comfortable guest rooms and friendly, professional service each and every day. Thank you for recognizing Randy for his commitment to exceptional hospitality! We appreciate the opportunity to welcome you often to your home away from home! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business trip"

4
User 22/03/2018

This is my second stay at the Best Western Premier Hotel. I found on both occasions that the front desk staff were friendly and helpful. The king bed was comfortable and the room neat and clean. My next trip to Harrisburg will find me staying at the Premier.

"Great hotel for the price"

5
SWEECIE, NJ 21/03/2018

Once a year my daughter competes at Hershey Park in a cheer competition. For the last three years we have stayed at this hotel. What a great choice! The hotel is clean, modern and the staff is very accommodating. There is always fresh coffee/tea in the lobby throughout the day. The pool area is perfect for kids and families. The rooms are always clean and large enough for a family of four. If you need extra bedding they provide a cot the size of a bed. The room is equipped with a small refrigerator and microwave to offset some of the cost of traveling. We have also had the opportunity to eat in their banquet room and the food was very tasty. Looking forward to coming back next year.

"Never again "

2
User 19/03/2018

I found it to be dirty. Also, when I checked in at 7 pm on a SUNDAY, I opened the door to my room and the housekeeper was there on the phone. Very odd. The bathroom floor was dirty and no wash cloths. I did let house keeping know and was brought some. However, the next day, no wash cloths. My room wasn't cleaned until after 2 pm the second day I was there either. Front desk staff not friendly or engaging. The conference/food staff were very nice and friendly.

"Went way above and beyond!"

5
pennsylvanialica, Greenville, Pennsylvania 19/03/2018

The office staff was wonderful to work with for our convention this past weekend but Mike and his set up crew staff were the best I've ever worked with...they were there for anything extra that was needed from microphones, to additional tables to helping me decorate etc.....they were so polite and respectful and appreciated all the hard work we put into a convention and wanted to make it as successful as possible....I can only hope they are all there next year when we go back so hopefully BW treats them well and keeps them on!

"Fairly good"

3
Michael_20120409, Gatineau, Qubec 15/03/2018

This hotel is clean and close to restaurants. We used it as a stopping point on our way to Florida. Our only disappointment was that it did not offer a complimentary breakfast. There is a restaurant within the hotel, but our past experience was not good - it was relatively expensive, and had slow service. This was an inconvenience as most other hotels on our trip offered a complimentary breakfast which was satisfying, quick and inexpensive.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Central Hotel! We are appreciative of your feedback and thank you for again selecting us as an overnight destination during your travels to Florida. We are disappointed, however, to learn of your less than exceptional experience in O'Reilly's during a prior stay with us. We recognize a great breakfast is a basic guest expectation, and our team is committed to providing great food, and friendly service each and every day. We accept complete responsibility for our service shortcomings and I am confident our team will utilize your feedback to direct our efforts as we aim for service excellence. We welcome an opportunity to have you during future travels through the area, and I appreciate your taking the time to speak with me via telephone this afternoon. Thank you for providing us with an opportunity to serve you, we look forward to seeing you again very soon. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and staff"

5
HockeyGirl2004, Harrisburg, Pennsylvania 14/03/2018

This past Saturday we had the pleasure of visiting the Best W