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Best Western Premier The Central Hotel & Conference Center, Harrisburg

800 E Park Drive, 17111-2807, Harrisburg, United States - Ver en un mapa
Best Western Premier The Central Hotel & Conference Center - Vista exterior El Best Western Premier The Central Hotel & Conference Center se encuentra en el centro de Harrisburg. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Descubra por qué Harrisburg y Hershey, Pensilvania, son dos destinos turísticos de primer orden durante su estancia en este hotel de primer nivel situado a poca distancia de Hersheypark® y el complejo ferial Farm Show Complex. Con un cómodo acceso a la autopista de peaje de Pensilvania, la I-81 y la I-83, el Best Western Premier® The Central Hotel & Conference Center le permitirá disfrutar de las numerosas atracciones de la zona. Conozca la fascinante historia norteamericana en el Museo de la Guerra Civil, el Museo de Autos Antiguos, los campos de batalla de Gettysburg o una auténtica localidad Amish. Este hotel de Harrisburg es asimismo la base idónea para explorar el parque de atracciones Hersheypark® Amusement y Hershey's® Chocolate World. Los huéspedes en viaje de negocios se sentirán como en casa en este hotel de Harrisburg situado a sólo unos minutos del centro de Harrisburg y el aeropuerto internacional de Harrisburg, así como a sólo 40 kilómetros de Lancaster, Pensilvania. Nuestro hotel proporciona un cómodo acceso a una gran variedad de empresas locales, entre las que se incluyen el complejo ferial y de exposiciones Farm Show Complex, Giant Center, VFW, J. B. Hunt®, la Pennsylvania Medical Society y Corporate Lodging Consultants. Con un salón de baile, un centro de negocios abierto 24 horas y más de 1. 300 metros cuadrados de espacio flexible para conferencias, nuestro hotel proporciona el espacio idóneo para la celebración de eventos en Harrisburg y las inmediaciones. Recién renovado en el año 2011 y convertido en uno de los primeros hoteles BEST WESTERN de gama alta del país, nuestro establecimiento ofrece unas instalaciones tipo centro vacacional con un marcado estilo boutique. Las amplias habitaciones de este hotel de Harrisburg ofrecen capacidad para un máximo de cuatro personas y cuentan con mullidas camas, televisores con pantalla plana de 42 pulgadas y acceso gratuito a Internet Wi-Fi. Con un impresionante atrio central, una extensa piscina cubierta, un gimnasio y un restaurante, nuestro hotel le permitirá disfrutar de una exclusiva experiencia durante su viaje a la zona central del sur de Pensilvania. Disfrute del incomparable confort y el cordial servicio que convertirá su próxima visita a Harrisburg en una experiencia inolvidable. Póngase en contacto con el Best Western Premier® The Central Hotel & Conference Center para realizar su reserva hoy mismo.

Best Western Premier

The Central Hotel & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Personal multilingüe
    Personal multilingüe
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2019
Basado en la opinión de 1982 huéspedes
NOTA EMITIDA
Excelente
1368
Muy bueno
427
Normal
128
Malo
46
Pésimo
13
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
157
De negocios De negocios
524
En familia En familia
818
En pareja En pareja
281
En solitario En solitario
62
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Stay"

5
User 11/09/2020

Our company has been staying here because we are working in the area. The staff is very accommodating. The rooms and overall property are well maintained and very clean. Great place to call home away from home.

"Best Western Premier Harrisburg Pa"

4
LSR53, Virginia 04/09/2020

I'd say my room was just average and bathroom is Tiny. I'd recommend not getting a room on the highway side because the noise is awful. Had a couple issues which were addressed by staff. No buffet or 24 hr drinks because of covid. Price was good and employees were great.

"Excellent Experience"

5
VindexInjuriae, Manchester, Georgia 02/09/2020

Having stayed here multiple times over the last several months, I can say with confidence that the staff makes the trip and stay a pleasure every time. From the restaurant, to house keeping, front desk, and management, every person has been kind, welcoming, and takes a genuine interest in their guests and needs. If you find yourself in Harrisburg, this is the place to stay.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your loyalty to the Central Hotel over the last several months; we sincerely appreciate your continued patronage. Our team is committed to providing genuine hospitality for our guests, and we truly appreciate your recognition of our team's unwavering commitment to service. We look forward to welcoming you again soon, and thank you once again for your complete recommendation of our overnight accommodations! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Updated Review based on Hotel Response"

4
User 01/09/2020

Spoke with the hotel manager and understand more regarding the reasoning for the pools limited hours. While unfortunate, the reasoning was legitimate. They have taken my feedback and have already began improving how certain situations are handled. We discussed everything that we found wrong, and while this stay was a miss for us, I believe this was a fluke and would be happy to give another shot on our next trip to Harrisburg/Hershey. The customer service and the ability to take, and implement feedback by the hotel manager was outstanding and more reflective of our trip to the hotel last year. I will look forward to our next stay. Removing my old review as I believe it was a one time bad experience and the hotel shouldn't receive a permanent bad mark - especially when the majority of our complaints were due to other guests.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear SPuhac, Thank you once again for taking the time to speak with me via telephone regarding your uncharacteristic experience with us. We genuinely appreciate your feedback, and as I mentioned during our conversations, we are committed to ensuring our property will improve as a direct result of your candid remarks, and observations. We genuinely look forward to welcoming you, and your family, back to the Central Hotel in the near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Visit my hometown"

4
Imfsg2, Zion, Illinois 01/09/2020

This is a wonderful hotel. I love the fact that there are microwaves and refrigerators in the room. The staff was nice and personable and the hotel was very clean. The only issue I had is that I left a heating pad which was a gift in our room. I called several times but didn't get a callback. I then contacted the GM Peter Chiccarine (?) and he was truly helpful. He assured me he'd check into the matter and get back to me by noon. He did so, before noon I might add, but couldn't find my heating pad. Peter went the extra mile and sent me a new one from the gift shop. He didn't have to and rarely do you see or hear of hotel staffs doing this sort of thing. I appreciate his care and effort in the matter and he should be commended on his willingness and concern to help make his guests stay a memorable one, which he did for me. I will stay at this hotel whenever I visit my hometown bc it's the kind of 'special treatment' you want when you're away from home. The price was reasonable and comparable to other hotels in the area and overall we were very happy. We brought along our teenage kids and ut was great that they could accommodate us with adjoining rooms which many hotels don't have or "hold for special guests". Thanks again for making our stay a great one. Best regards to Mr Chiccarine and I hope I didn't butcher your name too much. Will stay here again for sure!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your memorable experience at the Central Hotel with the travel community! Our hospitality team is committed to serving our guests through genuine acts of kindness, and hospitality. Thank you for recognizing our clean, comfortable accommodations and exceptional value! We look forward to your return visit to your hometown again soon! Great job on the last name by the way! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Had a very nice time"

5
jennifergE9917QJ, Stanhope, New Jersey 29/08/2020

We were here from August 25-29. Had a very nice stay. Everyone was very nice at the hotel. Place was clean. Had one day where our room was not serviced and the staff rectified it quickly and we were very pleased. Pool hours were shortened due to covid which was probably was not needed but at least it was opened and it was very nice. We would stay here again. Thank you.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent stay at the Central Hotel with the travel community! Our team is committed to the health and safety of our guests, and we are pleased that we were able to quickly service your guest room upon request. Unfortunately, many difficult decisions and operational adjustments have been required to ensure the health safety of our guests while also supporting continued business operations. We believe reducing the availability of our indoor pool is in the best interest of both our guests, and our team members. Our leadership team is always evaluating opportunities to enhance our guests' experiences, and I can assure you, when we can safely return to extended hours of operation, we will adjust accordingly. We appreciate the understanding of so many valued guests, and we remain committed to exceptional hospitality amidst the current pandemic. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"IR"

5
Iwiwnyc, New York City, New York 24/08/2020

I spend wonderful days with my family and friends in this hotel. My stay was beyond expectation. The hotel lobby is so beautiful. The staff are top notch. They're friendly, helpful and accommodating. Rooms are very clean, spacious, comfortable and well appointed. The hotel also has complimentary bus and is able to pick you up from train station or airport. Free internet speed is really good. I would stay again without hesitation.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding our incredible team of hospitality professionals who are truly dedicated to ensuring memorable experiences for our guests! Thank you for recommending our overnight accommodations for future visitors of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Highly disappointed"

2
abigailh764, Pittsburgh, Pennsylvania 21/08/2020

We have started going to Hershey park every year, we had booked a nasty hotel last year and my husband ended up going out at 3 am and changing our hotel to the best western premier in Harrisburg. We were so thrilled with this hotel, beautiful, great employees, pool, arcade, etc We would go to Hershey and spend the rest of the night at the hotel pool..... This stay on the other hand....we booked and paid the same price as last year only to come in and find out the pool closes at 5 pm..... so I ask why and she says because of Covid.......I stated you are closing the pool at an inconvenient and unnecessary hour BECAUSE of Covid while I literally saw 8 guests WITHOUT MASKS just while walking from the lobby to the elevators! Also the room service and janitors didn't even have a mask in site according to my other family members! 10-5 is a crap time for a pool because this area esp is for families on vacation and doing other things, also the pub closes at 8pm! It's garbage! So we had to spend EXTRA money leaving the hotel to find other ways to entertain our kids! We will NOT be staying here again because of this, closing an amenity because of a pandemic and not making it mandatory for ALL staff and guests to wear masks if they want to take it so seriously! We already have to deal with Hershey cutting their hours but now have to accommodate our activities because we were expecting certain amenities stated on their website. (If you search in the fine print You CAN see the pool hours on the website but honestly they should have it posted on the main page)

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for providing us with a second opportunity to exceed your expectations while visiting nearby Hershey. We are pleased to hear a memorable stay in 2019 led you back to the Central Hotel in 2020. We too, however, are disappointed to learn of your dissatisfaction with your most recent stay. Face coverings are required by all team members, and guests except while swimming, or dining. Above all else, our team is committed to the safety and security of our guests, team members, and community. We would love nothing more than to provide full access to all hotel amenities, including our large indoor pool, and O'Reilly's Taproom & Kitchen. However, as a result of the pandemic, many difficult decisions and operational adjustments have been required to ensure the health and safety of our guests, and sustain business operations. Our leadership team is constantly assessing our processes, and we genuinely appreciate your feedback which will be used to improve upon our product, and service. I look forward to your return call, and sincerely hope for the opportunity to reiterate our team's commitment to hospitality amidst the current pandemic. We wish you and your family continued health and safety, and hope for an opportunity to welcome you again in the future. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Disappointed"

2
677edwardr, Long Island, New York 19/08/2020

After reading previous reviews on Trip Advisor, we were expecting an extraordinary hotel experience but, unfortunately, we were greatly disappointed. The outside of the hotel looks “tired” and depressing. People were sitting around in various spots smoking and drinking. From the once glamorous lobby, we surmised that the hotel had a past heyday. Because we had a small dog with us, we were given a room in the rear of the hotel, facing the interstate and an unsightly parking lot with a dumpster filled with industrial waste. To gain closest entry to our room, that's where we had to park our car. Luckily, the room seemed well-insulated as we were not bothered by any traffic noise. The room was, for the most part, quite clean although we found the drapes dirty and the very old carpet in need of replacement. The general cleanliness of the room, in these harrowing times, enabled us to stay put for the night. On a positive note, the staff at the hotel was very pleasant and concerned about our disappointment. They offered to move our room but we were already settled in and tired from our very long drive from South Carolina. We received a nice note of apology from one manager and another email note from another manager. Would we give the hotel a second chance? I very much doubt that.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your constructive comments regarding your recent overnight experience with us at the Best Western Premier, the Central Hotel. Above all else, our team is committed to providing safe, clean, and comfortable accommodations for our guests, and we thank you for identifying both the positive aspects of your stay, as well as areas where opportunities for improvement exist. I am pleased to learn our team responded to your immediate feedback, and attempted to recover your experience by displaying acts of empathy, and kindness. Ultimately, I accept responsibility for the observations you have shared, and I apologize we did not exceed your expectations. Our team remains steadfast in our efforts to provide memorable experiences for our guests, and I am confident we will utilize your feedback for the benefit of the property. Stay Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Will defiantly stay again!"

5
twotonecase, Virgil, New York 03/08/2020

Clean, friendly and relaxing. Didn't get to use the pool but everything else was accommodated. We meant a lot of friends staff and employees and the price was awesome. Thank you to your team and we will be back.

"Excellent"

5
User 31/07/2020

I was really impressed by the hotel itself and the front desk clerk Matthew was such a great help with our stay there. Matthew did such a awesome job that we booked another stay to return. Thank you to mathew fi Or naking our stay comfortable

"Awesome Stay- Firm Mattresses"

5
User 15/07/2020

This is an exceptional hotel to stay at. I would warn anyone who needs a softer mattress to bring your own topper. However, the firm bed was the only negative thing I have to say about this hotel. The service was awesome, the amenities were awesome.The staff was awesome. You will not be disappointed.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our incredible hospitality team! It is through their unwavering commitment to hospitality that we are able to consistently provide clean, comfortable, and safe accommodations traveling guests rely upon! We typically receive rave reviews regarding our Serta Perfect Sleepers, yet understand mattress preferences vary from guest to guest. In the future, do not hesitate to let us know if there is anything we can do to improve upon your comfort, as we are committed to exceeding your expectations! We look forward to welcoming you again in the future. Stay Well, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"A Hotel That Meets All Your Travel Needs"

5
HockeyGirl2004, Harrisburg, Pennsylvania 14/07/2020

We had a group of friends and family stay at the Best Western Premier this past weekend. We were in the area to go to Hersheypark. Like many people we were concerned due to COVID-19, but the staff made us feel comfortable and safe. They are following all recommended guidelines. The hotel was very clean and staff was constantly disinfecting public areas and high traffic areas. The guestrooms are spacious, spotless and have everything you need to feel at home. We will definitely be back.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for sharing your recent experience with family & friends at the Central Hotel with the travel community! We appreciate your complete recommendation, and are pleased to hear we exceeded your expectations as it relates to safety, cleanliness, and comfort! We appreciate your business, and thank you for providing us with an opportunity to serve you! We hope to welcome you again soon! Stay Well, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Always a great experience"

5
Joseph R, West Babylon, United States 11/07/2020

Great hotel. Taking all necessary safety precautions. When I go to Hersheypark this is the hotel my daughter and I stay at. Always. First rate communication and service from the reservation to check out. Love this hotel.

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your loyalty to the Central Hotel while visiting nearby HersheyPark! Our convenient location, dedicated team of hospitality professionals, and exceptional value truly differentiate us from alternate accommodations in the area. Thank you for your complete recommendation of our facilities to future visitors; we hope to welcome you, and your daughter, again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Horrible"

2
User 09/07/2020

I went specifically for the Hershey Park. The rooms were clean, but the fridge leaked. The arcade games were rigged and when we went to the front desk they claimed that they couldn't do anything! So they Key Master game just look at the bottom- it's in winnable because there is a wall blocking where the prizes fall from where the flap is. Vending machines over priced like $2 for a bag of m&ms and 2.25 for a KitKat?! And the pool closes at 5 PM. Many people use that hotel especially for the Hershey Park and we expected to go to the park and come back to take a dip in the pool to cool off, but instead they close the pool extra early. Then the workout machines don't work. Only the step and treadmill worked. The good part about this hotel however was that it was super clean and the lobby was absolutely beautiful. Rooms were nothing impressive though :) definitely wish we went to another hotel though

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us for your overnight accommodations while visiting nearby HersheyPark. We appreciate your mention of our super clean guest rooms and beautiful grand atrium, yet are disappointed to learn we ultimately did not exceed your expectations as a valued guest. We remain committed to the safety and well-being of our community while delivering safe, comfortable accommodations. Accordingly, we have limited our pool hours in agreement with CDC Guidelines to reduce gatherings and encourage social distancing. We thank you for your additional remarks regarding our electronic game room, vending area, and fitness room. We value the observations and remarks of our guests, as it provides invaluable insight into areas of opportunity for improvement. I have sent a private message to you, and genuinely look forward to an opportunity to speak via telephone so that I may personally share our commitment to hospitality excellence. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Peter and staff were so helpful!"

5
User 08/07/2020

My Dad embarked on a solo motorcycle trip and I wanted to surprise him with a drink when he arrived after a long day. I called early in the morning and Peter and his staff were quick to figure out a plan for me despite the pub closure. He even offered to personalize the gift with a note. It really made my day to be able to do this and I was so impressed that the ownership Peter took over this silly small task that could have easily been denied by them. He went above and beyond and if I'm ever in the area I'm sure to stay with this hotel. Thanks again!

Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with the travel community! Our team is dedicated to exceeding guest expectations by providing friendly, personalized service, and we thank you for providing us with an opportunity to serve you! We are hopeful our onsite restaurant, O'Reilly's Taproom & Kitchen, will return to daily service in the near future! In the meantime, we are pleased to offer indoor, and outdoor seating for breakfast, lunch, and dinner Tuesday through Saturday from 7am until 8pm, as well as breakfast on Sunday morning from 7am until 11am. We appreciate your recommendation to future travelers of the Harrisburg, Hershey Region, and thank you once again for sharing your experience! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"1st Trip Post Quarantine"

5
Wilson561, Lake Worth, Florida 02/07/2020

Many families are itching for a vacation but are also apprehensive because of safety and health precautions. Rest assured, this hotel lived up to all expectations with its cleanliness and safety measures. According to Best Western, all rooms are cleaned with hospital grade products and left vacant for 24-48 hrs before next booking. It smelt and felt clean and the beds are so comfy. The family suite gives the perfect amount of room. Peter (GM) and team were always out asking guests about their stay. Elka at O'Reilly's was ready to serve you for breakfast. AND your only 10 mi away from Hershey park and other great attractions. Highly recommend

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Ms. Wilson & Family, Thank you for providing our hospitality team with an opportunity to serve you! We understand health and wellness are paramount to today's traveler, and we appreciate your recognition of our clean, well-maintained accommodations! We remain committed to the safety our team members and community while delivering safe accommodations traveling guests' rely upon! We look forward to an opportunity to safely welcome additional travelers this summer, and thank you for your high recommendation! Stay Safe, Peter J. Chiccarine, CHA | General Manager Best Western Premier, The Central Hotel

"Excellent Hotel"

5
gregorik982, Harrisburg, Pennsylvania 19/06/2020

Our business stays at this hotel every month when we make a trip to our satellite office. We feel very at home here, and it has the best room service from O'Reilly's. Would highly recommend anyone to stay here if they're in the area.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate your positive response, and thank you for recommending our accommodations to future business travelers in the Harrisburg, Hershey Region! We look forward to the opportunity to welcome you, and your colleagues, again in the very near future! Best Regards, Peter J. Chiccarine, CHA | General Manager Best Western Premier, The Central Hote

"Great Hotel"

5
Anita M, New York City, New York 15/06/2020

Long time visitor to the Hershey area, first time staying at this hotel. Older hotel but very clean with exceptional staff. Stayed in a family suite which had 3 beds, fridge and microwave, made our stay very comfortable. O'Riellys tap room has really good food (large portions) at reasonable prices. Pool is very nice but you do hear all the noise if you are in a first floor room alongside.. Will definitely stay again!

"When you want the best. It's here"

5
RolandoB, Long Island City, New York 17/05/2020

This is a great hotel! Indoor pool, a restaurant on the property! The staff is great. You are close to Hershey park and shopping. My family loves this hotel, it's the only place we stay when in Pennsylvania!

"Nice hotel, great breakfast"

4
157henk157, Riehen, Switzerland 18/04/2020

Very comfortable hotel, with lots of restaurants in the neighborhood and a very nice breakfast. Ideal for a family of four if you don't mind sharing the room for one night. But it was a good place to stay on our way to Hershey's.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your experiences at the Central Hotel while visiting nearby Hershey. Our full-service accommodations, convenient location, and incredible team of hospitality professionals aim to provide traveling guests with an incredible value, and we thank you for recognizing our efforts. We eagerly await an opportunity to welcome visitors of Hershey again soon, and thank you again for sharing your memorable stay at the Central Hotel with the travel community. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel"

5
User 06/04/2020

Very nice very clean comfortable hotel beds were great restaurant was awesome hotel staff was very friendly and very accommodating to any needs that I may have had. Will definitely stay there when I am working in the area in the future

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience at the Central Hotel with the travel community. We understand health and wellness are critical to today's travelers, and we remain fully committed to the safety of our team, and community while consistently delivering safe accommodations guests rely upon. We appreciate your recommendation, and genuinely look forward to welcoming you during future business travels. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Happy Guest "

5
marktH2253VV, Hiram, Georgia 01/04/2020

This establishment is convenient and extremely clean. The restaurant is fantastic. This is a convention hotel but the staff makes you feel like a guest at a Luxury resort. My accommodations were updated, fresh and sanitized. I stay here at least twice monthly and recommend it. Chelsea and Peter J had me in the room and comfy in less than five minutes.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We understand health and wellness are paramount to today's traveler, and we appreciate your complete recommendation of the Central Hotel. Our team remains fully committed to the safety of our team members and community while delivering healthy, safe, and comfortable accommodations travelers rely upon. Our full-service restaurant, O'Reilly's Taproom & Kitchen, remains dedicated to providing Grab & Go service for our guests, and we thank you for mentioning our fantastic offerings! Thank you again for sharing your outstanding feedback with the community, we wish you continued safe travels. Be Well, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Hotels Shout Out"

5
Brian H, Springfield, Vermont 27/03/2020

We traveled for 5 weeks, ending our planned trip early due to Covid19. We stayed 20 different nights at a variety of Best Westerns. I have to share how well each of these hotels met and/or exceeded our expectations. We felt confident that all was being done to protect us, that could be. We saw meetings being held with staff to update them and saw measures taken to keep us safe. Most of the buildings were either in good repair or being fixed up. Some of the rooms needed some sprucing up or updating, but cleanliness is most important to us and most were. All beds were comfortable. Most had a good choice of breakfast offerings, until the bag lunch was begun, which was understandable, and even then, some served a hot breakfast to take to your room. Staff members were always friendly and willing to help. Locations are also very good for travelers on the move. We also really appreciated that we were Best Western card members. We were shown appreciation by receiving extra points and sometimes snacks and ended up getting a few free nights in the process. I love their program. I just had to send this shout out for our appreciation. Good job.

"BWP & Elke"

5
HEARINGDOC330, Doylestown, Pennsylvania 16/03/2020

Whenever you are in Harrisburg, you must stay at the Best Western Premier and enjoy the outstanding breakfast provided by Elke and her staff. You pay a little more for the hotel. But overall, you will not be disappointed!

"Fantastic stay with Family and dogs!"

5
roscoe2020, South Williamsport, Pennsylvania 14/03/2020

We booked this room specifically so we could travel with our dogs. These folks were super accommodating and the price was very reasonable. Our boy wanted a pool and we had one a few doors down, very convenient. The room was a pet room but it was very clean anyway. The entire stay was beyond our expecations!

"Bus tour overnight"

5
CrossExperiencetours, Fredericton, Canada 07/03/2020

We have used this hotel for overnight stops nunerous times and have always received great service, from the desk staff to the maid service. The attached restaurant has always something that our passengers look forward to when they know we are stopping for the night. Recomend you get there early for happy hour

"The ONLY place to stay when in Harrisburg."

5
GregPaulson, Mountain Top, Pennsylvania 19/02/2020

Stay here every time we are in Harrisburg. Reasonably priced, clean & quite rooms. Friendly staff. Kids LOVE the indoor pool. Attached resturant is a BIG PLUS and you get 10% discount when eating in or ordering rooms service. Food is very good. Stay here. You won't be disappointed.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate your loyalty to the Central Hotel, and are pleased to hear our team continues to exceed your expectations by providing an incredible value. Thank you for your complete recommendation, we look forward to welcoming you, and your family, back to the Central again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Beautiful hotel"

5
ontariocouple165, Roseneath 18/02/2020

Great hotel with friendly staff. We were traveling on Christmas Eve so a lot of places were closed. Front desk staff helped us find a great place nearby to have dinner and made sure we had a good continental breakfast before heading off on Christmas morning. Room was very clean and comfortable.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate your kind words, and thank you for acknowledging our clean, comfortable guest rooms! Our team believes in providing genuine hospitality, and we thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Place to Stay I've stayed to date"

5
351walter, Merrill, Michigan 15/02/2020

During my 9 day stay along with other outfitters in my group I received hands down excellent service and hospitality. Breakfast was outstanding and the Bar/Restaurant served the best food I've had at a hotel. We always reserve for the following year prior to our departure.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us as your home away from home while attending the GAOS at the nearby Farm Show Complex! We sincerely appreciate your positive remarks, and most especially thank you for recognizing our service, and hospitality. Our team is dedicated to engaging with our guests to ensure memorable experiences, and we are pleased to hear our genuine hospitality exceeded your expectations! Thank you for your complete recommendation of our accommodations, we look forward to welcoming you again! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Premier Harrisburg PA"

5
User 14/02/2020

This is a great hotel if you are in the Harrisburg PA area. They have clean rooms, indoor pool and fitness center, an Irish Pub, shuttle transportation and free wifi. Coffee and tea available in lobby at all hours. Friendly staff. Lots of free parking.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We believe clean, comfortable guest rooms and friendly staff members are the foundation for exceptional hospitality; and we thank you for recognizing our team for their commitment to these key initiatives. Thank you for sharing your complete recommendation to future travelers; we look forward to an opportunity to serve you again in the near future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"A Nights Stay Here Whether 1 Night or 10"

5
GAMP88, Gibsonia, Pennsylvania 13/02/2020

You won't regret a short or long stay at this Best Western Prenier property. From staff at front desk, housekeeping, restuarant, etc. all were very accomodating and pleasant. Kudos to the GM - Peter for maintaing this positive atitude year after year! As a longtime guest it makes our choice to stay here an easy one.

"Mother's day brunch"

5
charlescS355SF, new cumberland pa, United States 11/02/2020

Had a wonderful brunch with mom and family for mother's day 2019. Will definitely do it again this year. Brunch was not crowded and the food was good and well stocked. Desserts were plentiful and delicious.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your experience at the Central Hotel, and thank you for selecting us to celebrate Mother's Day with family, and friends! Mother's Day is fast approaching, and our team is working diligently to prepare for another great celebration on Sunday, May 10, 2020! We look forward to welcoming you and the family again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great stay!"

5
Besmom1015, Westminster, Maryland 10/02/2020

Traveled to Harrisburg for the NRA GAOS. We were beyond exhausted. The hotel was spotless. Beds comfortable. Food accomodations great. The game room could use some updating for older teens/young adults (pin ball machine). It would have been nice for the 2 bedroom suite to have 2 restrooms.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us for your hotel needs while visiting, and attending, the 2020 Great American Outdoor Show! We value your suggestions for improvement, and thank you for recognizing our clean, comfortable guest rooms and positive dining experiences in O'Reilly's Taproom & Kitchen! Our team is committed to exceeding the expectations of our guests, and we genuinely look forward to the opportunity to welcome you back during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great American Outdoor Show Weekend Very nice hotel"

4
JoeH80, Deptford, New Jersey 06/02/2020

We stayed 2 nights and enjoyed our time Great food at restaurant Clean room nice hotel They had a shuttle to farm show arena Huge indoor pool that families would love Easy to get to right off union deposit road I would stay here again Little bit pricey but I guess it's worth it

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand guests have many options when traveling today, and we truly appreciate the fact that our guests are searching for the best value when selecting a hotel. We believe the Central Hotel exceeds our guest's expectations for the very reasons you have shared with the travel community. Our team works diligently each day to ensure ultra clean, comfortable guest rooms are the norm; while our full-service amenities, and convenient location to the area's most popular destinations enhance the overall experience. It is our team, however, and their consistent display of hospitality, that truly differentiates the Central Hotel from alternate accommodations. We share your belief that an exceptional value is critical to exceeding expectations and enhancing guest loyalty, and we thank you for your complete recommendation of the Central Hotel. We genuinely look forward to the opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The ideal hotel experience!"

5
Hollyjodance, Petersburg, Virginia 06/02/2020

This hotel had it all! They were close to our venue, offered a shuttlebus, had an Irish pub attached to the restaurant. But what really made the difference--was the staff! Everyone was exceptional! The people at the desk, the housekeeping staff, the shuttlebus drivers, and everyone in the pub. Best overall service I have had anywhere!

"Great place to stay"

5
User 04/02/2020

This is a very clean, very nice hotel. The room was clean and the bathroom was beautiful. The hotel has has a nice pool and a game room that we enjoyed even though we are not kids. It even has a laundry room with a TV to watch while hanging out. One of the best BW's I've stayed in. It does not include the free breakfast but there is a restaurant in the hotel that does a nice breakfast buffet.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback with the travel community! We appreciate your specific mention of our clean guest rooms, and updated bathrooms. It is great to hear that you were also able to enjoy our large heated indoor pool, and newly renovated guest laundry area, and electronic game room! As it relates to breakfast, we believe the quality, consistency, and variety of our full-hot breakfast exceeds the complimentary offerings provided by alternate accommodations in the area. We understand a great breakfast is important to travelers, and share the belief that an exceptional value is critical to exceeding expectations and enhancing guest loyalty! Thank you for your complete recommendation of the Central Hotel. We genuinely look forward to the opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Affordable and very friendly"

4
User 01/02/2020

Came here for The Great American Outdoor show , a lot of people and activity . The staff were great and very helpful , room was very clean and comfotable. Sadly couldn't stay the whole weekend for the show due to work , however this is where I'm booking if I ever get back here. Everything is close by so it isn't to bad a commute to the convention center or other attractions.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear GAOS Guest, We are passionate about hospitality, and we thank you for providing us with an opportunity to serve you while visiting the area for the annual Great American Outdoor Show! Thank you for mentioning our convenient location to the complex, clean and comfortable guest rooms, and full-service amenities! Our team aims to exceed the expectations of our guests, and we hope that you will be able to extend your stay in the future to enjoy our complimentary transportation services to and from the complex during the show! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel for Business Travelers"

5
gtrheroine, Baltimore, Maryland 31/01/2020

This hotel met my requirements: clean room with no smells and quiet. They also exceeded my expectations! All the staff was on point: front desk, the restaurant staff, room service. I received great customer service all around. I stayed in the new wing and it was very cosy and comfortable. Gym was clean and had nice new machines. Food at O'Briens was excellent.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We believe in exceeding our guest's expectations by providing consistently clean, comfortable guest room accommodations and friendly, personalized service. Our team members truly differentiate the Central Hotel from alternate locations in the area, and we genuinely thank you for recognizing our outstanding efforts. We are thrilled to hear you also enjoyed O'Reilly's Taproom & Kitchen, our on-site full-service restaurant! We look forward to welcoming you again in the future, and thank you for providing us with the opportunity to exceed your expectations! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Oasis at end of long day"

5
JanBostonMa, boston ma 30/01/2020

Very inviting ambience ! After 6 hours of driving walking into this hotel was so calming. Loved the lighting and the welcome received. In house restaurant and bar no need to drive again after a long day on the road. Room was clean and comfortable very inviting. We hope to stop in again on our way North again in the spring. We did not think that such a luxurious place would allow dogs. When we stopped at the front desk to ask they smiled and said "Oh we love dogs they are welcome".WE WILL BACK !

"Great location and comfortable stay"

5
Ember329, Harrisburg, Pennsylvania 26/01/2020

A mini family reunion was held at this hotel, primarily with the purpose of enjoying the hotel restaurant/bar, O'Reilly's. We enjoyed our stay, which was not our first, and highly recommend this hotel for it's location, cleanliness, and amenities, including indoor heated pool and of course, O'Reilly's. Be sure to say hello to Taylor, the bar manager, who provides exemplary service!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for selecting the Central Hotel for your family reunion! We appreciate your specific mention of our convenient location, clean and comfortable guest rooms, and O'Reilly's Taproom & Kitchen! Taylor truly embodies the true meaning of hospitality each and every day, and his commitment to our team is genuinely appreciated! We will be certain to recognize him for his outstanding efforts! Thank you for providing our team with an opportunity to serve you, we look forward to welcoming you, and your family, again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Recent stay in Harrisburg"

4
dkline-smith, Lititz, Pennsylvania 24/01/2020

When you ask for a room with a walk in shower, the front desk should know if the room has a tub or a walk in shower. Staff should know their product! The breakfast buffet was an outstanding value expecially with the coupon that is offered at checkin. In general, very nice stay!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community. We appreciate the opportunity to serve you, and thank you for ultimately recognizing our accommodations, and full-service breakfast! We understand, and agree, it is essential for our team members to be fully knowledgeable of the product, and services we offer at the Central Hotel! I am confident our leadership team will leverage your feedback for the continued development of our team members! We look forward to the opportunity to welcome you again during future visits to the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Will stay here again next time in Harrisburg"

5
EricC56, Poland , NY USA 19/01/2020

When traveling between Florida and New York, I tried something different this time. I usually search for the cheapest hotel that has a decent rating. This time, I searched for the highest-rated hotels...that were affordable. It worked out very well, and this place is a perfect example. It's a very classy, well-appointed hotel. I have paid three times as much and stayed in places that were not close in quality. Staff was friendly and efficient. Bar/restaurant was nice and food was good. Highly reccommended.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We recognize clean, comfortable guest rooms and friendly, personalized service are important to today's traveler. We appreciate your complete recommendation to future visitors of the area, and thank you for specifically mentioning the incredible value we offer by consistently delivering a high-quality product, and service! Our full-service restaurant, O'Reilly's Taproom & Kitchen, equally exceeds guests' expectations, and we are pleased you were able to enjoy great food, and prompt service! We look forward to the opportunity to serve you again in the future, and thank you once again for sharing your feedback with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent!"

5
skvensel, Plattsburgh, New York 13/01/2020

Beautiful hotel with several amenities and exceptional service. I highly recommend. Convenient on-site restaurant with fast service & good food. Front desk was particularly helpful in answering a few questions I had upon check-in.

"Highly recommend!"

5
User 06/01/2020

This was by far the best hotel I have stayed at in a long time. The hotel was clean and the restaurant on site was amazing for the price and amount of food we got. We went for the weekend to attend the Farm Show and even though it is twelve minutes away it is worth the stay. Their pool was amazing and it was nice to relax after a long day.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your complete recommendation of our accommodations at the Central Hotel! Our convenient location, clean guest rooms, and full-service accommodations position the property as a Premier destination in Harrisburg! Thank you for specifically mentioning our heated indoor pool, and convenient location to the Farm Show Complex! Keep us in mind if you plan to visit in a few short weeks for the Great American Outdoor Show! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Pleased!"

4
350kellyr, Richmond, Virginia 02/01/2020

When I found out we had to stay at a Best Western for our hockey tournament, I was horrified. After reading the Trip Advisor reviews for this property, I felt much better. We stayed 4 nights and I have to say it was a very nice hotel. I always thought Best Western was like a Super8 but this location was more like a Marriott or Hilton. In fact, I liked it much better than some of the Marriott and Hilton's we have recently stayed at. What's to like....the lobby is very pretty. Tons of places for groups to congregate. The front desk staff was pleasant at every interaction. Our room was very clean (except for our ice bucket which I wrote off as an oversight). The beds were comfortable. The room was quiet. It had a mini fridge and microwave, blackout curtains, ample closet and drawer space. Why only 4 stars....the entire 3rd floor wreaked like cigarettes. Our room did not but the hallways did and sometimes when we opened our door the stink came in. It was not a stale smoke smell. Someone had to be smoking a lot for it to be so strong because it was even burning our eyes. The shower water pressure was not great. The WiFi was hit and miss. One of the really awesome things about this hotel was that the management gave our hockey group (7 teams) access to the conference room. The kids played knee hockey and team dinners were held in here. This was very smart on their part because it isolated the kids from the other guests, providing them with a place to hang out without disturbing the non hockey guests. I also want to mention that our room was missed by housekeeping one day (partially our fault because one of our boys was in the room until 11:45am). When we got back in the evening we were disappointed our beds were not made but mostly because we didn't have any fresh towels. I called the front desk and within just a couple minutes, fresh towels were at our door. I would definitely stay at this hotel again and I think for the most part they get it right. They do need to be more diligent in enforcing health and safety issues like the smoking and I also noticed pets on the balcony on the 2nd floor when only the 1st floor was supposed to be pet friendly. Other than that, everything else was perfectly acceptable and we were satisfied with our stay.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, We appreciate your honest feedback regarding your initial reaction to our property, and are pleased to hear the positive feedback shared by previous guest's eased any concerns, while our incredible hospitality team and exceptional full-service facilities ultimately exceeded your expectations! Thank you for specifically mentioning our unique grand atrium, clean and comfortable guest rooms, and the private gathering space designated for your team! I am confident your feedback relating to the corridor odor will assist us as we continue to teach, and train our hospitality team to addresses any future smoking concerns with immediate resolve. We will also follow-up with your comment regarding the Wi-Fi signal as reliable internet is most certainly a basic guest expectation! Overall, we thank you again for sharing your experience with the travel community, and look forward to an opportunity to host additional teams visiting the area while competing in Central Pennsylvania's frequent athletic events! We wish you, and your team, continued success with your season, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Love this place."

5
Joseph R, West Babylon, United States 01/01/2020

My daughter and I always feel so well taken care of at this hotel. This is the only place we'll stay when we go to Hersheypark. They adjusted our reservation a few days prior due to weather concerns with no problems. Love the poolside room experience.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your positive comments with the travel community regarding your most recent stay with us at the Central Hotel! We appreciate your loyalty to our hospitality team, and genuinely enjoy serving you, and your family, while staying with us! Thank you for your complete recommendation, we look forward to welcoming you again very soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel"

5
moncrief20, Clementon, New Jersey 30/12/2019

We had a pleasant experience staying at the Best Western Central Hotel and Conference Center. Our room was well appointed, the staff we came in contact with were friendly and the attached pub was nice. All in all, we had a nice stay

"Wonderful accommodations!"

5
User 28/12/2019

I stayed here in December of 2019 for a wedding held at this venue. The staff was exceptional and treated us like royalty. The food was delicious and the rooms were great too. Every detail was covered and we had a great time!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the courtesies you have extended by sharing your exceptional experience at the Central Hotel with the community! We are pleased our team and venue exceeded expectations during a recent wedding celebration, and once again wish the bride and groom the very best as they begin their journey together! Thank you for sharing your kind words with future guests of the Central Hotel! Kind Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Hershey Christmas Candylane and Short Stay"

5
justin_hamilton77, Springfield, Virginia 27/12/2019

I really liked staying at the Best Western Premier in Harrisburg! I stayed December 18-19, 2019! I came up for Hershey Christmas Candylane as part of being a Season Pass Holder and to bring a friend. When I arrived, the front desk staff member was very welcoming and accommodating. I appreciate being recognized and thanked as a Best Western Diamond Elite Member by an option of a welcome gift or points, I went for the gift. The hot beverages and cookies were great, I think as part of National Cookie Day the hotel wanted to share for holiday spirit. I was laid back at this hotel and used the room as much as possible before check out time. The beds were really comfortable in the room. There were renovations but this property did great at managing that while accommodating guests. The housekeeping staff were really nice on my last day, I liked the conversation my friend and I had with them. Best Western has a great reputation as the staff are like family. I was almost out of time to redeem my free night voucher for BW Rush promotion. I highly recommend having an account with Best Western as they treat their reward members well. I will definitely come back and stay here for my Hershey Park trips.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Guest, Thank you for your loyalty to Best Western, and for sharing such kind words regarding your recent stay at the Central Hotel while visiting nearby Hershey, and Christmas Candylane! Our hospitality team is genuine in our efforts to provide memorable experiences, and we thank you for mentioning our incredible team, and comfortable accommodations! Our new meeting room, and improved entry to our heated indoor pool are nearing completion, and will provide our guests with added opportunity to enjoy our facilities! We understand renovations may present a challenge, yet our team works diligently to minimize the impact on our guests' experience, and we thank you for recognizing our efforts! As a Hershey Season Pass Holder, we truly look forward to welcoming you again in the future! Thank you for providing us with an opportunity to serve you! We wish you a very happy, and prosperous New Year! Best Regards, Peter J. Chiccarine, CHA General Manager | The Central Hotel

"Best Western"

4
Jennyger7, Pittsburgh, PA 27/12/2019

Good Location, the lobby was beautiful for Christmas. There is construction right now. So didn't get to enjoy the game room to what we thought it was. But, staff was very nice and accommodating. Woud stay here again.

"wedding venue"

5
User 24/12/2019

My youngest daughter had her wedding celebration at the Central Hotel this past weekend and it was fantastic! From the very beginning of the wedding planning Jess guided us step by step helping, but never overshadowing, with every detail. The wedding was as stress free as possible because everyone involved knew what they were doing! The staff was absolutely exceptional! They were on top of everything! And the food was delicious, served promptly and graciously and , just what we ordered. The whole experience was excellent and I will recommend this venue to my friends. .

"Best western Premier Central and conference Center in Harrisburg PA."

5
User 23/12/2019

Had a wonderful time at the best Western Premier in Harrisburg. Was there for a family gathering/holiday party. Staff was wonderful... both at the front desk and in our party room. The rooms are very comfortable. The central lobby is wonderful for gathering and was decorated beautifully for Christmas.

"Traveling is Tough!"

5
540jeaninet, Las Vegas, United States 20/12/2019

Traveling for work is tough, being away from home and family. This Fantastic Facility, made traveling very comfortable! Friendly Staff , Beautiful Facility, and they give you all the comforts of home! The Location is excellent!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent exceptional experience at the Central Hotel with the travel community! We appreciate your kind mention of our team, comfortable accommodations, and ideal location! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Large Group Stay"

5
User 18/12/2019

We had apx 50 football players and their families in this group outing and the hotel was beyond accommodating and it was a wonderful stay for everyone. I would stay at this hotel any time, we plan to return to the hotel in upcoming months to visit family.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Team, Thank you for sharing your accommodating experience at the Central Hotel while competing in a sporting event at a nearby facility! Our team was thrilled to provide you, and your team, with safe, comfortable accommodations during your time with us! Our full-service accommodations, large indoor pool, and attentive hospitality team truly differentiate us from alternate accommodations in the area, and we appreciate your kind words! Thank you for providing us with an opportunity to serve you, and your team! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great service"

5
drhuff2017, Lancaster, Pennsylvania 12/12/2019

I have been staying at this motel for the past 13 years for the Christmas craft show. Everyone has always been so friendly and helpful. We even got a room upgrade one year. They will do everything to make your stay a wonderful experience.

"Good clean hotel"

4
check06, Canterbury, United Kingdom 12/12/2019

Used as a stopping off point on the way to New York. Good clean hotel with plnety of parking outside. There was an Irish themed bar/resturant adjacent to the hotel that did an excellent breakfast and evening meal with good beer and an excellent atmosphere. Would stay here again if I was in the area, and great value for money at around £75

"Excellent all around!!"

5
bobhV1644SF, Minneapolis, Minnesota 09/12/2019

Stayed here for 7 nights and everything was great! Service and accommodations were excellent. Attached Irish pub and grill had excellent food and service. Will be back! Great location and excellent staff!

"Don't stay here"

1
917kevini, New Jersey 02/12/2019

My son got locked in the bathroom for an hour as the lock was on the wrong side of the door, When the incident was reported to the manager of the hotel he did not seem to care and in fact gave me the impression that he thought i was lying. I have never had a bad experience such as this at a hotel.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I appreciate you taking a moment to speak with me via telephone regarding your experience at the Central Hotel, and once again, sincerely apologize for the uncharacteristic response a member of our team displayed upon learning of the occurrence involving your son. With young children of my own, I can certainly understand your frustration, and disappointment with our team. Poor workmanship was determined to be the cause of the incident, and I accept responsibility for the inexcusable oversight of our team. A member of our engineering team resolved the issue upon notification of the incident. Additionally, we have since completed a full property inspection to safeguard against similar conditions throughout all our guest room baths. The safety and security of our guests remains our utmost priority, and while poor workmanship certainly contributed to the occurrence, proper adult supervision equally could have prevented the situation. All guests under the age of 18 are to be accompanied by an adult during their time with us to further support our efforts of providing safe accommodations. Our team genuinely cares for the well-being of our guests, and I once again thank you for providing me with an opportunity to share our commitment to hospitality via telephone. We look forward to an opportunity to regain your trust in the future, and sincerely wish you and your family a very enjoyable holiday season. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"O reillys"

5
User 30/11/2019

Watched guest in front of me attack the hostess elka and was very rude. The hostesa handled the situation very well and professional. She was great! She really handled the situation with grace and poise.

"Great hotel"

5
kgeer19, Brookville, Pennsylvania 25/11/2019

Very nice hotel with lounge that offers good food and great beer selection. There is a pool available for families, a decent gym, and they enforce a quiet time beginning at 10 pm, which is nice for business travelers

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your complete satisfaction with our full-service amenities at the Central Hotel! Thank you for specifically mentioning O'Reilly's Taproom & Kitchen, as well as our large heated indoor pool, and quiet hours! We understanding comfortable, quiet accommodations are paramount, and our team aims to exceed our guests' expectations each and every day! We look forward to an opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Convenient"

3
plazb, Arlington, Virginia 24/11/2019

Overall, we had an okay stay at this property. The location is nice as it is easy access from the highway. That said, there are not a ton of options for food nearby and the on-site restaurant is mediocre. The staff were excellent and the check-in and out process was easy. Our room was huge with updated furniture and a very nice bathroom. That said, our bathroom was not stocked with any soap and the sofa in our room was covered in cat or dog hair and the carpet did not appear to have been cleaned in some time. We were there for a quick night stay so we chose not to complain as we just wanted to sleep.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your mention of our convenient location, and excellent team who aim to provide enjoyable overnight accommodations for our guests. We are disappointed, however, to learn that our guest room accommodations did not exceed your expectations, nor our standards, as it relates to cleanliness. Clean, comfortable guest rooms are a basic expectation, and I accept responsibility for the less than perfect condition of your room. I am certain our team will improve as a direct result of your feedback, and we genuinely thank you for taking the time to share your experiences with us. We wish you, and your family, a very enjoyable holiday season, and truly hope to have an opportunity to exceed your expectations during future visits to the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Fantastic experience!"

5
User 20/11/2019

Wonderful people make this hotel THE place to stay in Harrisburg. General manager sets the tone for a culture that caters to business travelers. Meeting space for large group is ideal. Absolutely fantastic, thank you.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our culture, and the caring people you encountered during your time with us. While our full-service facilities are clean, and well-maintained, it is our people that truly differentiate the Central Hotel from alternate accommodations in the area. Our culture is the foundation of our business, and our team of hospitality professionals are unified in our efforts to exceed the expectations of our guests each and every day. Thank you again for sharing your kind words, we truly appreciate you providing us with the opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"PA Psychostimulant"

5
williamsjk2019, Upper Darby, Pennsylvania 20/11/2019

I got to the hotel late at night. I was tired and just wante to get to my roo. They had me checked in in less than 10 minutes, they were polite and frriendly. My room was neat and clean. I had no problems

"Great Stay"

5
Buehla, Bethlehem, Pennsylvania 19/11/2019

Staff members went out of their way to make my family feel comfortable and welcomed. Just amazing!!! Beverages in the lobby are great! Hotel and rooms are nicely apportioned. Good location. Enjoyable stay.

"Beautiful property and amazing staff"

5
User 16/11/2019

Rooms were extremely clean and updated. Lobby is gorgeous, but most of all the members of the staff from the front desk, caterers, waitresses, maintenance, and housekeepers went out of there way to make you feel welcomed at their property. The staff made a lasting impression.

"Amazing hotel "

5
User 13/11/2019

We love this hotel. We like to stay here on our drive from Ontario to Baltimore to catch our cruise. Entryway is beautiful, indoor pool is such a nice layout. Staff is amazing. Rooms are always clean. Coffee and fruit infused water always available in the lobby! We definitely be back again

"Wonderful Service"

5
TiffanyLynnee, Fussa, Japan 08/11/2019

Clean, affordable, wonderful service! We used the business center, which is open 24-7, and printed some needed documents for our flight. We also used the shuttle service which was beyond wonderful! Our daughter got sick in the lobby right before we left and they were so kind about it! The shuttle driver was great!! He helped us load and unload all 7 of our huge bags and a dog crate. So thankful this hotel is pet friendly and offered the free shuttle!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recognition of our clean, comfortable guest rooms and wonderful team who aim to provide exceptional service! Thank you for providing us with an opportunity to serve you and your family, we genuinely hope to have a second chance to welcome you in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice place"

4
toddkharding, Fairfax Station, Virginia 08/11/2019

We stayed while participating in a baseball tournament in Hershey. The pool is huge and the team and siblings enjoyed playing there. Lots of room for everyone. Nice pool deck, too. The arcade was fun as well. The rooms were large and comfortable. A little noisy on the interstate side with traffic. Beds were good. We did have a problem with our TV that was never resolved. Missed watching a post-season baseball game. The lobby is a great place to socialize. Do carry out from the onsite restaurant and eat in the lobby. A great time and would definitely return.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Sports Club, Thank you for taking a moment to recommend our full-service accommodations for future guests, and Sports Teams, participating in sporting events in the Harrisburg, Hershey Region! Our convenient location, full-service amenities, and unique grand atrium truly differentiate our facility from alternate hotels in the area! We regret to hear, however, that we uncharacteristically were unable to quickly resolve the TV concern during a critical MLB post season game! We appreciate your report of the incident, and have since resolved the minor software issue on the guest room TV! Thank you again for recommending our facilities to future guests, and teams visiting the area! We wish you continued success as your season draws to and end, and hope to welcome you and the Long Island Royals again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Good stopover hotel."

4
User 07/11/2019

We weren't there long. The pool was lovely. No safe in the room. No breakfast included. Coffee available in the morning. Received 10% off our meal in the Irish pub. Food was good. Close to Hershey. Price was good.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your one-night stay with the travel community! We are pleased you were able to enjoy our full-service restaurant, O'Reilly's Taproom & Kitchen, during your short time with us, as well as our large, heated indoor pool! Although breakfast is not included in the guest room, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet. We also regret to hear your difficulty in locating the in-room safe, which is a standard amenity in all our guest rooms, and is located on the shelf in the closet! In the future, please do not hesitate to contact a member of our guest service team if there is anything, we can do to enhance your experience with us! Thank you once again for sharing your feedback with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Lovely, comfortable property"

5
User 07/11/2019

The room was great-clean and comfortable. There is a good restaurant on premises. There were lots of carts to bring the luggage in. We wanted to go to the Civil War Museum and we were a 10 minutes away using neighborhood streets. I look forward to staying there again.

"the best place to stay in that area"

5
User 06/11/2019

first off the staff is the best in the world. they bend over backwards to make sure you stay is the best ever. I requested a room close to the main lobby and they did so. The pool was just the rite temp. for me, and I had the whole pool to myself. If you are haveing an affare see Meggan W ,she is the very best at what she does

"Beautiful lobby"

5
gerbear828, Farmington, Minnesota 06/11/2019

Very clean and lovely room. Restaurant/Bar was very nice. Food was excellent. We were there for a Military reunion and were disappointed in the service for our hospitality room. We were promised ice and containers for our drinks. The containers were never supplied.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to host your military reunion at the Central Hotel! Our full-service facilities, flexible meeting space, and unique Grand Atrium truly provide a perfect venue for social, and military meetings and events! We appreciate your specific mention of our clean, comfortable guest rooms and excellent food service! We regret to hear, however, of your disappointment concerning ice service for the hospitality space. Our team remains dedicated to exceeding our guests' expectations, and we apologize for the honest oversight. In the future, please do not hesitate to reach out to a member of our team if there is anything our team can provide to enhance your experience with us! We thank you for your service to our country, and genuinely hope to welcome you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"BED BUGS!!! BEWARE!!!"

1
User 30/10/2019

Me and my daughters were attacked by bedbugs. This was reported to the hotels management and I've yet to receive a response to my numerous emails and phone calls. This hotel was filthy and a total rip off. I'm my personal opinion, only a fool that likes bugs and filth and weird smells would stay here.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Ms. McBride1987, Our team works diligently each day to genuinely serve our guests while also providing clean, well-maintained guest room accommodations. We are a team whose culture is predicated on honesty and integrity, and it is truly disheartening to read your review. While we have no record of your claim regarding pests in our guest room, I will gladly share the safeguards we have in place at the Central Hotel to uphold our high levels of vigilance against these pests. Our first line of defense, our housekeeping department, attends quarterly training which aims to educate our team members who are present in our guest rooms on a daily basis. Our management team, and maintenance team, is also trained on the identification of any preliminary signs of activity. In addition, our nationally recognized certified pest control provider physically inspects thirty guest rooms per month, ensuring each guest room in the hotel is inspected by a trained professional no less than twice per year, to support our training efforts. Furthermore, we contract semi-annual inspections with a company who utilizes certified canines trained to detect the presence of these pests to reassure our team and our guests that our prevention efforts are effective. I apologize we did not deliver a memorable experience for you during your time with us in early August, and while we do not have record of your feedback shared, our prevention efforts continue nonetheless. If I may be of further assistance, please do not hesitate to reach me directly at (717) 561-2801. We wish you continued safe travels. Sincerely, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent for Events!"

5
Carissa J, Catawissa, Pennsylvania 28/10/2019

I stayed at this hotel for 3 night and worked at the PAC-TE educator conference in October 2019. I would highly recommend hosting any event here (i'm now considering having my wedding reception here!) The staff are SO sweet and accommodating. The food was great, and as a vegetarian I was especially impressed with the vegetarian meals. Vegetarian meals are often just okay at conferences, but these were delicious. The lobby is beautiful, there is free water and coffee set up in the lobby, and the pool is stunning and warm.There is a fitness center and some games. There is parking on site and a restaurant. The rooms were clean and large and there was a candy bar and handwritten note on my bed when I came in the room! I will say that I thought the beds and sheets could have been more comfy. Overall this is a beautiful place with incredible staff! I was very happy with my stay here and would 110% recommend it for a conference or event.

"Fantastic Conference Center & Banquet"

5
User 26/10/2019

From start to finish the BWP in Harrisburg was exceptional. The facility was fantastic & encouraged networking and collaboration. The banquet facility and staff were the best I've worked with. They were extremely responsive to our needs and timely with support. And, the pool, was just the right way for me to unwind and get some exercise!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recognizing our incredible team for their support during your recent event at the Central Hotel! While our flexible meeting space, full-service amenities, and ideal location position the Central as a premier meeting venue, it is our team that truly elevates the Central Hotel from alternate facilities in the area! We appreciate your recommendation, and thank you for your business! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hands Down the BEST Staff"

5
User 25/10/2019

I recently stayed at the Best Western Premier and was involved with a PA educators conference at this location. The staff was proactive and attentive. Due to the conference schedule, they were constantly changing over rooms for different events with efficiency and clear communication. The overall culture of the staff was dynamic! Wayne was very helpful with technology support as needed. Don checked in with the registration desk often to ensure any of our needs were met. Derrick facilitated the room changes with ease. The full staff, from check-in to dinner and lunch service was personable, friendly, and genuine. Thank you, again for all of your hard work and dedication!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate your positive remarks regarding your recent experience at the Central Hotel! We are thankful for your recognition of a few key members of our team who work diligently each day to ensure our guests are well cared for during their time with us! We will be certain to share your feedback with our team members, as the experience you have shared is not possible without their consistent commitment to genuine hospitality! Thank you for your business, we truly look forward to an opportunity to serve you and your colleagues again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Conference Facilities & The Staff is Amazing!"

5
User 22/10/2019

I helped to organize an HR Conference at the hotel for 200 people. The facilities and staff were amazing! The hotel is beautiful, Liz the event planner was amazing, Don the equipment and facilities staff was extremely helpful and Vincent with catering was fabulous. This is a great hotel for business events and the staff is wonderful to work with!

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your complete satisfaction with our facilities and hospitality during your recent event! Our friendly, professional sales team is committed to planning a memorable event, and our operations team is equally as dedicated to ensure flawless execution! We appreciate your specific mention of both Liz, and Don, and we will be sure to share your comments with our team! Thank you for your complete recommendation; we look forward to hosting you, and your colleagues, again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"A Diamond in the Rough"

5
David_Ba928, Lafayette Hill, Pennsylvania 22/10/2019

The Best Western Premier in Harrisburg is a well-run hotel with clean rooms and strong meeting facilities. The staff is well-trained and incredibly friendly and helpful. The rooms are large with nice amenities and comfortable beds. The nightly rates are priced less than other chain hotels in the area. Don't let this fool you. This hotel holds up as nice or nicer than its competitors.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback regarding your time with us at the Central Hotel! We appreciate your recognition of our clean, comfortable guest rooms, and flexible meeting space! As you have mentioned, however, it is our people that truly differentiate the Central from alternate accommodations in the area! Our team is truly incredible, and we are fortunate to work with such amazing individuals each and every day! We look forward to your return! King Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Highly Recommended!"

5
Stacey A, Richmond, Virginia 21/10/2019

We had a great experience at this hotel from the moment we checked in until the time we left. Very attractive property with a restaurant (pub) opened for breakfast, lunch, and dinner. Breakfast is not included but you do get $4 off the buffet. You can also order off the menu. The location is close to the interstate so convenient when traveling. Our room (2 Queens) was very large and seemed to be recently updated. The lobby is very impressive as you can see in the photos. We will return to this hotel without hesitation.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We look forward to your return, and thank you for sharing such high recommendation with the travel community! We appreciate your mention of our central location, impressive grand atrium, and full-service restaurant! Thank you for providing us with an opportunity to serve you during your recent travels! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Beautiful hotel comfortable rooms Good service"

5
Elizabeth C, Medford, New York 20/10/2019

I had planned to stay just one night but extended it to another (and would have extended longer if I had the time). The staff was very friendly and helpful. The hotel itself was beautiful. The rooms were very comfortable and nicely laid out. Everything was top notch.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences at the Central Hotel! We appreciate your mention of our clean, comfortable guest rooms, and friendly team of hospitality professionals! We aim to exceed our guests' expectations each and every day, and we are pleased to hear we achieved that goal! We hope for another opportunity to welcome you soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Experience"

5
Fiore315, Oakdale, Pennsylvania 16/10/2019

Stayed with my husband and 2 young sons for a long weekend. Based on other reviews we asked for a quiet room away from the highway. Our room was on the interior, facing the pool. It was a little loud the first night but only until about 9:00 after which all the kids went to bed and there was no noise the rest of our stay. If you're staying when school is out you may want to consider a room away from the pool as I can imagine it gets pretty loud. Everyone we encountered at the hotel was very friendly and accommodating. No issues at all. The breakfast in O'Reilly's was decent and reasonably priced. There were a lot of choices and we did not have to wait to be seated ever. There was coffee/tea/water provided in the lobby 24 hours a day but in the evenings the coffee was pretty cold. I'm an evening coffee drinker so this was a little disappointing but we made do. The pool was very nice and was kept pretty warm. The day we used it we had the whole place to ourselves. Showers were hot and the water pressure strong. The beds were on the firm side, but I like that, and the pillows were very comfortable. Overall it was a great stay and I'd definitely stay here again.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Senior Trip Advisor Contributor, Thank you for taking the time to share your recent experiences at the Central Hotel with the travel community! We appreciate your recognition of our team members who are committed to serving our guests with genuine hospitality, and we thank you for also mentioning our breakfast buffet, and heated indoor pool! As a Senior Contributor to the TA Community, your feedback will serve as powerful influence, and we appreciate your complete recommendation of our accommodations! We look forward to the opportunity to serve you and your family again in the future, and will be sure to have a hot cup of coffee waiting upon your arrival! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Satisfied guest"

5
User 07/10/2019

I found the staff to be very friendly and helpful. I would appreciate more plant based items on your menu. The environment was clean and enjoyable. The rooms were comfortable and I will continue to stay at Best Western .

"Horrible Customer service!!"

1
User 03/10/2019

I am left speechless after my telephone interaction with the front desk manager, Michael. I have stayed at this exact hotel many years (back when Steve at the front desk was a shuttle driver!) He's why we came back initially! After calling to book a stay using the advertised Great American Outdoor Show (GAOS) rate of $109.95 a night I am disgusted. The woman I spoke to at first told me I need to stay at least 6 nights to get that rate. I said I have been staying there for many years and I have never stayed more than 3-4 nights and have always paid the GAOS rate. She was unaware of any changes and transferred me to Micheal, the supervisor at the time of my phone call. Michael informed me the same, when I tried to explain to him that I've stayed at this hotel for a least 4 years in a row and have always gotten that rate his response was, "Looks like you're not getting it this year." In a very arrogant tone. I said I have left many highly rated reviews on TripAdvisor for this hotel due to my past satisfaction in which his response was, "Have a nice day." He then hung up on me. I called back from the same number twice to get no answer. I called a 3rd time from a blocked number and Michael answered on the first ring. At this point I asked to speak to the Hotel Manager who he informed me was Peter. I left Peter a very detailed message and do hope Peter has a recorded phone call as Michael might be in the wrong profession. I did report my interactions with GAOS as well! It's sad that my hotel loyalty means nothing to this hotel.

"my stay at the hotel"

5
591deanm, Spokane, Washington 02/10/2019

This is a excellent place to stay. They will treat you very well. The hospitality is unreal they always make sure everything great. The food was very good and service was also very good . I used the work out facility and was very clean and they also had towels to use and wipes to clean the machines.

"My stay"

5
walkermena, Norfolk, Virginia 02/10/2019

My husband and i went to hershey for the weekend. Our stay was very nice the staff was great, room was really nice and clean i would highly recommend this hotel to anyone if u ever come in this direction.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experiences at the Central Hotel with the travel community! We very much appreciate your recommendation to future guests visiting nearby Hershey! Friendly service, and clean, comfortable accommodations are critical elements while serving overnight guests; and our team is committed to delivering these essentials each and every day! Thank you once again for sharing your feedback, we hope to welcome you again very soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Repeat Guest"

5
Explore03210905102, Indiana, Pennsylvania 30/09/2019

I have always enjoyed staying at this hotel over the past 6 years. This was the first year we ran into the hotel being dog friendly. This is good for a few, but not for this gal, especially when the animal is barking in the early morning hours and owners only yell and don't attend to their pet's needs. I understand service dogs, but they have certificates of being service dogs. I don't like staying in a Kennel, I like staying in a hotel room.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand our guests have many options in the Harrisburg area, and we would first like to take a moment to sincerely thank you for your loyalty to the Central Hotel! As it relates to your most recent stay, we appreciate your feedback, and thank you for your honest review of your less than ideal experience with us. While we offer pet-friendly accommodations, and abide by all ADA laws relating to service animals, our team is ultimately responsible to ensure our guests enjoy quiet, comfortable accommodations. Each hotel guest who registers a pet with us is reminded upon arrival of our pet guidelines, which includes maintaining quiet, comfortable accommodations. In the future, please do not hesitate to notify us of any disturbance so that we may properly address the situation with our guests! Thank you once again for your loyalty to the Central Hotel, and for consistently providing us with opportunities to exceed your expectations. Please be sure to reach out to me directly prior to your next visit to the area so that I may further share our commitment to hospitality! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Great Experiance"

5
User 26/09/2019

We found this hotel by accident last spring. Our normal hotel was being renovated and we were not able to hold our bi monthly meeting there. The Central Hotel was able to accommodate our needs on a very short notice. The sales office has worked with us to accommodate our groups needs from hotel rooms to extension cords. EVERY member of the staff from the front desk to the food servers are personable, helpful and accommodating. Very positive experience and we will continue to use this venue for meeting in Harrisburg. Also a very good value and competitive pricing. Very clean hotel rooms and meeting rooms.

"Good Place to stay"

4
Ralph S, San Mateo 24/09/2019

Well located for access to both Harrisburg and Hershey. Easy freeway access. Nice rooms and friendly, helpful staff. Good breakfast. Convenient parking. I would definitely stay at this property in the future.

"Couldn't sleep one night"

1
User 23/09/2019

Loud party outside the room after checking in, after clearly needing rest. No warning. Checked out immediately. Was told the pool was unavailable; turns out, unavailable meant a party going until 1 am. Disastrous stay.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Fadiakawar, We sincerely value the feedback provided by our guests, as it provides us with an opportunity to improve upon our accommodations, and service. I appreciate you taking a few minutes to further discuss your recent stay in more detail via telephone, and am grateful for the opportunity to make it right with you, a loyal Best Western guest. We understand quiet accommodations are a basic guest expectation, and we apologize for any disruptions that may have been caused by other guests during your time with us. Anticipating our guest's needs, and exceeding expectations are important lessons learned, and we again, thank you for your candid remarks. We wish you continued safe travels, and hope to have an opportunity to welcome you in the future while traveling between Ohio and New York. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful Visit"

5
Cowntowngrl, Arcade, New York 21/09/2019

The staff of this hotel is great. We were in the area visiting a friend (who booked the room) and when we arrived the front desk told us our reservation was for a different night. The desk person quickly got a manager involved and our reservation was changed without a hassle. This hotel is located right off the highway, but noise was never an issue. There were confrences both days we were there, so the parking lot was a little crowed. The room and restroom were clean and a good size.

Peter C, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recognize our team of hospitality professionals who provided courteous attention to your needs while arriving at the Central Hotel! We appreciate your specific mention of our clean, comfortable guest rooms, and are pleased to hear we exceeded your expectations. We look forward to welcoming you again in the future, and again, thank you for the recommendation of our accommodations to future visitors of the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Hotel"

5
User 20/09/2019

The Best Western Premier is a lovely hotel located a few minutes from downtown Harrisburg. The staff and rooms are great. I stay here for business a few times a month. It makes for a comfortable “second home”.

"Excellent service above and beyond"

5
pattid668, Ann Arbor, Michigan 20/09/2019

I was attending a conference on September 19 and when I went to leave my car would not start. Courtney contacted Mike Dickey the food & beverage manager and he contacted AAA for me. They helped me through a stressful expreience and waited until my car was fixed. That is going above and beyond.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to learn of your experience at the Central Hotel! Genuine hospitality is a hallmark of our team's commitment to service; and Mike and Cortney are vital leaders of our team who demonstrates hospitality each and every day. We appreciate your recognition of their efforts, and thank you for sharing your experience with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice"

4
User 19/09/2019

Great location right off Route 81 & 83. Close to places in Harrisburg and Hershey to visit. Very easy property to navigate for various meetings and meeting rooms. Nice bar/restaurant with outdoor seating.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recommending our facilities while also recognizing our convenient location, and flexible meeting and event space! We also appreciate your mention of O'Reilly's Taproom & Kitchen, where great food, and friendly service are the norm! We hope to have an opportunity to serve you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Definitely Surprised...oh my..."

3
Brandon M, Washington DC, District of Columbia 18/09/2019

There's nothing like waking up and deciding to embark on an impromptu road trip. I passed through Harrisburg one day and always wanted to visit. My wife and I loaded the car and booked this Best Western via Hotels.com. Upon arriving, I was immediately surprised by how nice the outside appearance was. The large parking lot seemed to be big enough for a stadium. There was plenty of parking to go around. The entrance of the hotel was grand. A large overhand shielded me from the sun as I walked inside with our bags. A kind lady greeted me at the front desk. She promptly gave us our room and we made our way to the room. I booked a King but due to over capacity they gave us double queens. No big deal. I received a text message from the hotel moments after I crossed the threshold. It was a live person checking to see how things were. That was a pleasant touch. Our room was very clean. It had everything you'd come to expect from a standard chain hotel. I didn't anything out of the norm and was quite pleased with the set up. Our beds were soft and had an adjustable softness thing-a-ma-jig, which made sleeping great. Overall I thought it was a decent place to stay. I would definitely stay here again. I'd avoid the breakfast at the pub connected to the hotel. Now I do recommend the pizza buffet at the shopping center next to the hotel, called Infernitos. It's worth a try. If you're looking for a great hotel in the area that's relatively cheap, this is the hotel for you.

"Patrice"

5
User 16/09/2019

Just enjoyed a delicious meal in O'Reilly's Tap Room and Kitchen. I would usually not recommend a hotel's restaurant, but this one is the exception. I experienced outstanding food and great service; everyone from the hostess to the wait staff were pleasant and helpful. Our room was well prepared for hotel guests and the Front Desk staff were eager to help. The staff passing by in the hallway all said hello with a smile. Happy to recommend this hotel to future guests.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent overnight experience at the Central Hotel! We are pleased you were also able to enjoy O'Reilly's Taproom & Kitchen, and thank you for specifically recognizing the great service, and friendly team members throughout the property! We are appreciative of your high recommendation, and thank you for providing us with the opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"As Good As It Gets!"

5
AHappyTraveler52, Black Mountain, North Carolina 12/09/2019

From the attractive lobby, to the warm welcome by Steve at the front desk, and at every step throughout the rest of our stay, we were quite satisfied. Our room was quiet, clean, comfortable and attractively decorated. Traveling with our dog, it was easy to step out of a side door on our corridor to the nearby designated pet walking area. Our favorite restaurant in the area, Harvest Grill, is just a few minutes drive away and also allows dogs (on their patio) so our overnight stop was as good as it gets!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your complete satisfaction while staying with us at the Central Hotel! Thank you for your mention of our quiet, clean, and comfortable guest room accommodations! We also appreciate you identifying Steve for his exceptional service; he truly exemplifies hospitality each and every day, and we will be sure to recognize him as well for his outstanding efforts! Thank you again for providing us with the opportunity to serve you! We look forward to welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"What an older hotel (and restaurant) should be!"

5
Louis59, Charlotte, North Carolina 11/09/2019

I stayed at the BW Premier Central Hotel for the first time, on a business trip through Harrisburg and what a treat! This hotel gets it. What's to like? Super friendly staff; spotlessly clean in the public areas, restaurant, and my room; comfortable bed; quiet and adequate AC; huge HTDV; microwave and refrigerator in my room; fast WiFi. I enjoyed dinner in O'Reilly's and see now why it has such great reviews. My server was attentive, the ambiance was just perfect (not too loud, good lighting, clean), and the 1/2 roasted chicken dinner was scrumptious. I can't say enough about this hotel. It's my new favorite in Harrisburg and I will definitely be back!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Experienced Traveler, and Valued Guest, Thank you for sharing your complete satisfaction at the Central Hotel with the travel community! Your recommendation to future visitors of the Harrisburg Region is much appreciated, and surely will be held with high esteem due to your incredible contribution to the travel community! We are very appreciative of your specific mention of our clean, comfortable accommodations, reliable Wi-Fi, and onsite restaurant, O'Reilly's Taproom & Kitchen! It is our team, as you so kindly mentioned, and their commitment to providing our guests with memorable experiences that truly defines the Central Hotel. Our team aims to provide exceptional hospitality by focusing on the details that deliver extraordinary experiences, and we appreciate your recognition of our efforts! Thank you again for your complete recommendation of our accommodations, and outstanding contribution to the travel community! We genuinely look forward to welcoming you again in the future, and hope to do so soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Above Average"

4
User 10/09/2019

Unique layout of hotel and nice decorations on the property. Employees are courteous and overall experience was positive. The room I was in needed some attention as there were signs of peeling wallpaper and loose ceiling moldings. Also, the bathtub seemed dated. The pool is maintained adequately.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to let us know about your recent experiences at the Central Hotel! Our team is committed to providing personalized, courteous service, and we thank you for recognizing our efforts as it relates to service! We are, however, disappointed to learn the guest room did not meet our standards as it relates to quality of workmanship. I appreciate you taking a moment to speak with me personally to assist us in our identification of your particular room so that we may immediately address the items mentioned. As mentioned during our conversation, we value the feedback provided by our guests, as it provides us with invaluable information regarding improvement opportunities relating to our product, and service. We thank you for selecting us while visiting the Harrisburg, Hershey Region, and look forward to welcoming you again in the future. Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great BW"

5
pugloverinyakima, Yakima, Washington 07/09/2019

This is a beautiful hotel with super friendly and professional staff. Our room was clean and beds super comfortable. There is a restaurant in house and we enjoyed the happy hour beverages and food. The only downside was there is no continental breakfast and although pet friendly, charged a $30 pet fee. For the price, at least breakfast should be included.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your recommendation of the Central Hotel, and thank you for specifically mentioning our clean, comfortable guest rooms and outstanding team of hospitality professionals! We are pleased to hear you also enjoyed O'Reilly's Taproom & Kitchen! As it relates to our full-service breakfast, we are pleased to offer an extensive hot breakfast buffet, as well as several ala carte selections, to ensure our guests are provided with a variety of options to start their day! While not included in the guest room, all hotel guests are provided with an exclusive $4 savings off the menu price for our breakfast buffet! We thank you for providing us with an opportunity to serve you, and anticipate an opportunity to welcome you again in the future! Thank you again for sharing your observations with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Experience - too short"

5
bensonm176, New York, United States 03/09/2019

We only stayed here one night, but we had a great time. Queens size bed. We got the rooms on Priceline. We have stayed here for last several trips to Hersheypark. I didn't know they have discounted tickets to Hershey Park. I have always gone to Giant Supermarket for the tickets. This last time, we went to AAA, but we had to make a trip to get it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while recently visiting nearby Hershey! While we are pleased you were able to locate the Central Hotel via an online travel agent, we recommend reserving directly with the hotel, as our guest service representatives are well versed in anticipating our guests' needs, and fulfilling requests such as admission tickets to HersheyPark! We are appreciative of your recommendation to future visitors of the area, and hope to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Nice"

5
stevenmZ1703UK, Waldorf 03/09/2019

Very nice place. We stayed in double queen bed room with 5 people. Me the wife and our three kids.Enough room for everyone. Nice pool area and game room to keep kids busy. Didn't check out till 12 noon so that gave us time to sleep in.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for sharing your recent overnight stay with the travel community! We are pleased to hear you, and your family, were able to enjoy our large indoor pool, and game room while visiting! Thank you for your complete recommendation, we are thrilled we exceeded your expectations, and anticipate an opportunity to welcome you back! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Overpriced and not close to Hershey as advertised"

2
Maria D, Philadelphia, Pennsylvania 03/09/2019

They need to let people know they are about 13 miles from Hershey instead of advertising differently. Overpriced and front desk staff not willing to help. Seemed as though it was a bother to check in. Would rather pay a little extra and actually stay closer to Hershey

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community. Our team is proud to offer consistently clean, comfortable accommodations, superior service, and an exceptional value. We are disappointed to learn of the uncharacteristic first impression our team displayed upon your arrival, and regret to hear we ultimately failed to surpass your expectations. We genuinely appreciate the observations of our guests, as such feedback provides us with a clear understanding of the areas where we have opportunity for improvement. I am certain our team will leverage your feedback in an effort to continue to train, and develop our guest service representatives, and we thank you for sharing your remarks. As it relates to our location, the Central Hotel is conveniently located near the area's most popular destinations, including Hershey, which is approximately 12 miles from the hotel. I have left a personal voice-message for you in hopes that I may have an opportunity to better understand your feedback, as well as share our commitment to guest satisfaction. We thank you again for sharing your remarks with the travel community, and appreciate you providing us with an opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"LOVE this hotel!"

5
User 03/09/2019

I love the ambiance, cleanliness and hospitality of the hotel staff. Rooms are always clean. Pool area is indoor with a feel of being outdoors. The pool is also temp controlled. Just minutes away from the theme parks and a walk away from a plethora of stores, shops and restaurants. Oh, and the price you get all this for it amazing! I always stay here whenever in Hershey and has not been disappointed thus far!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your recent overnight experience at the Central Hotel! We thank you for specifically mentioning our clean accommodations, superior service, and exceptional value! Our convenient location to Hershey offers guests with a full-service alternative that exceeds expectations while delivering an incredible value! Thank you for your complete recommendation to future visitors of the area, we look forward to an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The Best, Best Western "

5
Mike D, Rockaway Beach, NY 01/09/2019

Stayed for 2 nights in a 2 Queen Room with our 2 Kids. Room was spotless and on the 3rd floor with an inside view overlooking the pool. The hotel staff were very friendly. Pool was nice and we also really enjoyed eating dinner and breakfast at O'Reilly's, the attached Irish Pub. Location was great, about 15-20 minutes drive from Hershey Park. We will definitely return to this hotel if in the Harrisburg / Hershey Area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your complete recommendation of the Central Hotel to future visitors of the Harrisburg, Hershey Region! We appreciate your mention of our accommodations, and we will be certain to share your feedback with our housekeeping team who works tirelessly to ensure our guest rooms are consistently ultra clean! We're pleased to hear you also enjoyed O'Reilly's Taproom & Kitchen, where great food, and friendly service are the norm! We anticipate an opportunity to welcome you and your family again in the future, and thank you for providing us with an opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Mixed review"

3
User 27/08/2019

We were in Harrisburg for two nights. The city itself and nearby attractions were pretty great (well worth a visit). The hotel review is mixed however. The hotel is a former Sheraton (I think) and the lobby is pretty cool. There is a pool, gym, games room and restaurant. The hotel is a 10 min drive from the CBD. The room was nice enough however we were located facing I-83 and got truck noise all night. Ear plugs were partially helpful. The bed was comfortable. The room was unfortunately just very noisy. Some of the front desk staff were unfortunately quite dismissive when informed of an issue with a wifi outage (which lasted more than 14 hours). Some more understanding and kindness from the front desk would have been much appreciated when a guest has a genuine problem to report. I would still consider the hotel for future stays, but I would ask for a room not facing the Interstate and hope that next time the front desk staff were more helpful and kind when responding to reasonable guest issues.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you while visiting the state capital, as well as many of Pennsylvania's most popular nearby destinations. While we thank you for recognizing our full-service amenities and central location, we are ultimately saddened to learn of your dissatisfaction. I accept complete responsibility for the unaccommodating response displayed by a guest service representative. While this type of response is very uncharacteristic of our team, we will be certain to utilize your specific feedback as an opportunity to coach, and develop our front-line representatives. As it relates to the Wi-Fi, I am able to confirm service was unavailable for several hours as a result of a damaged switch, caused by a nearby storm, during your stay. Thankfully, the outage occurred overnight; however, the timing also made it difficult to obtain the necessary hardware to resolve the issue. We were able to restore service early Monday morning, and we are appreciative of your understanding. Thank you again for providing us with an opportunity to serve you. We are committed to hospitality excellence, and I am confident our team will improve as a direct result of your candid remarks. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Work Conference location"

5
newbieacres, Pottsville, Pennsylvania 26/08/2019

Staff was wonderful, rooms were spacious and clean. We had a work conference in the hotel during our stay which made it convenient for our company. We would recommend this hotel for the future. It is also located near many different stores, restaurants, and venues.

"Go somewhere else"

2
katshot, Dover, Delaware 25/08/2019

Can't remember the last time I stayed at a Best Western but if this is supposed to be one of their better properties, I'm not impressed. Our king bed room was very poorly done. Crown moldings and wallpaper looked like a kid installed them. Bathroom door super squeaky and the TV service was terrible. Looked like satellite on a stormy day but it was clear weather. Drinks in the bar had us sticking to beer and iced tea. The A/C in the lobby and lounge were set to hang meat!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, I appreciate you taking a few moments to speak with us via telephone regarding your less than ideal experience. We are eager for an opportunity to welcome you back to the Central Hotel, as your most recent experience is not indicative of the comfort, and superior service that recently earned Best Western Premier a #1 rating from J.D. Power as it relates to guest satisfaction. I most certainly agree, after personally inspecting the guest room in which you stayed, the bowed crown molding and visible wall paper seams are a demonstration of poor workmanship. Our team will work together to address these cosmetic issues immediately, as well as adjust the bathroom door to resolve the squeaky hinges. We also appreciate your constructive feedback regarding our selection of mixed beverages in O'Reilly's Taproom & Kitchen. As I mentioned during our conversations, our team is finalizing our fall menu this week, and we plan to roll out our new seasonal selections just after Labor Day. We genuinely hope to have an opportunity to welcome you back to the Best Western family again in the very near future, and thank you again for taking the time to assist us in our pursuit of excellence. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Aiming to Please!"

5
User 22/08/2019

We use this facility for our corporate meetings. The staff is always willing to accommodate last minute needs. They are courteous, professional and are very helpful. We have utilized them many many times, and it is always the same! Victor and his food staff are amazing. Derek and his set up team are equally amazing. Thanks to all for another great experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the efforts of our incredible team of hospitality professionals at the Central Hotel. We especially appreciate your specific mention of Derek, and Victor, and we will be certain to recognize each of them for their consistently outstanding efforts! We are eager to welcome you, and your colleagues, back to the Central again in the very near future! Thank you for providing us with the opportunity to exceed your expectations! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"GREAT HOTEL away from crowds and high prices of Hershey"

5
User 22/08/2019

stayed 2 nites..... price very reasonable, great big indoor heated pool that was very very clean, hotel had a deal with restaurant (O'Reillys) for breakfast buffet ,and lunch and dinner... very good food... discounted Hershey tickets...only 20 minutes for Hershey but well worth it!!!!!!!!!!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with the opportunity to provide you, and your family, with memorable experiences while visiting nearby HersheyPark! It is great to hear you also enjoyed O'Reilly's Taproom & Kitchen for breakfast, lunch, AND dinner! We appreciate your value perception, and thank you for recommending our full-service accommodations to future guests of the area! We hope you enjoy the remainder of your summer, and look forward to an opportunity to see you, and your family, again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Exceptional Service "

5
Tammy K, Crossville, Tennessee 22/08/2019

We arrived at 1 AM and were greeted with a smile and helpful service. They went out of their way to accommodate us. Our room was exceptionally clean and I noticed the hallway carpets were very clean as well. The whole atmosphere is updated and pleasant. The room was spacious and the bed was comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Hospitality is a 24-hour business, and our amazing team of hospitality professionals are available at all hours to welcome our guests to the Central Hotel! Our team is comprised of countless individuals who work cohesively to provide consistently memorable experiences for our guests, and we thank you for recognizing our efforts! We'll be certain to share your feedback, and recognize our team for their unwavering commitment to hospitality excellence. Thank you for recommending our accommodations to future guests of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nothing to applaud, nothing to complain about "

3
353starj, Atlanta, Georgia 20/08/2019

I've stayed at this hotel numerous times for work. The rooms are decent, not what I deem premier. The staff are ok, it would be nice if the courtesy van would take guests to restaurants in the area (at least 3-5 miles). The pub connected is pretty good, I've arrived late and needed to eat.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Star TravelsAlot, We are pleased to hear we have welcomed you to the Central Hotel on several occasions, yet are disappointed to learn that we have failed to fully exceed your expectations. While traveling on business; clean, comfortable guest rooms and a great night's rest are paramount, and our team is diligent in our efforts to exceed these expectations each and every day. Your feedback regarding a reasonable stay is disappointing because satisfied guests are simply a measurement that our team has met basic travel needs. We are steadfast in our efforts to create memorable experiences, and I am confident we will achieve this goal during your next visit with us. I have sent a private message to you in hopes that we may have an opportunity to speak privately prior to your next visit, as I am eager to ensure a memorable experience in the future! We thank you for providing us with an opportunity to serve you, and thank you for sharing your experiences with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Courteous and helpful staff"

4
User 19/08/2019

Very courteous and helpful staff. Check in and out were very fast. Mattresses not too comfortable. Not too far from Hershey Park which was nice. The pool area was clean and comfortable. Would stay here again. Good value.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your comments with future visitors of the Harrisburg, Hershey Region! Our convenient location to Hershey, and full-service amenities, offer travelers an incredible value through consistently clean, comfortable, and well-maintained accommodations! We recognize a good night's sleep is dependent upon several factors including quiet accommodations, room temperature, and of course, the comfort of your bed! While we typically receive rave reviews regarding our Serta Perfect Sleepers, we understand mattresses can be identified as an amenity of preference! As such, our hospitality team is available 24-hours a day to ensure our guests are comfortable during their time with us! Thank you once again for taking a few moments to share your experiences with the travel community! We genuinely hope to have an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very nice hotel for a family."

5
lpp4876, Brick, New Jersey 14/08/2019

Staff was very pleasant, rooms and hotel were very clean. Good amenities, nice pool and fitness area. Service in restaurant was a bit slow from what I am used to. Good restaurants in area ( we did not eat at any chain places. Did our own internet search).

"Double Charge"

3
User 12/08/2019

The hotel was nice, restaurant was okay. Staff at hotel and restaurant was nice. My big problem with my stay was I paid cash for my stay upon checking in. I gave the desk clerk my credit card for incidental charges which should have been $25 per day for a total of $75. But what happen was my card got charged another $650.32!!! It took several hours of me contacting my bank, the hotel contacting their merchant before we settled on the hotel refunding me my cash and me authorizing them to take the credit card charge. This was after I was told there was nothing anyone could do and I was going to have to wait until the charge settled and then I could disputed with my bank. They gave my party of five a free breakfast!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Ms. BBrown283536, Thank you for sharing your experience at the Central Hotel with the travel community. Our hospitality team is genuine in our efforts to ensure the complete satisfaction of our guests, and we are surprised to hear your frustration remains following resolve of the billing error on Friday afternoon. We once again accept complete responsibility for any inconvenience you experienced as a result of the authorization to your account, and are pleased you were able to enjoy breakfast while we worked to resolve the matter with both the financial institution, and our processor. We certainly understand how frustrating the situation was for you, and we thank you once again for being compassionate, and understanding of the situation. We truly hope to have an opportunity to welcome you during future visits to the Harrisburg, Hershey Region. Should you be returning to the area, please do not hesitate to reach me directly so that I may assist with your experience to ensure your complete satisfaction. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Dog Friendly Hotel & Convenient Location"

4
Beau040715, Charlotte, North Carolina 12/08/2019

Dog friendly hotel! Our Airedale & Welsh Terrier enjoyed it. Conveniently located off I-81/83... nicely appointed rooms. Ask for room not facing highway! Large field/lawn adjacent to parking lot to exercise pets... poop stations. Full service hotel with restaurant, room service, and emnities include indoor pool, exercise equipment, etc.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear you found the Central Hotel to be clean and convenient in addition to offering exceptional full-service amenities! We appreciate your recommendation to future travelers, and while our proximity to I-81/83 is convenient for travel, it can also be a distraction for some guests. We recognize a good night's sleep is reliant on many factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. While we offer several programs at the hotel to support a good night's rest, we are ultimately responsible to ensure all our guests are comfortable. Our hospitality team is available 24-hours a day to support this effort, and I am certain our leadership team will do the same by assessing our short-term, and long-term initiatives for the property. Thank you once again for providing us with an opportunity to serve you, and man's best friend! We look forward to another opportunity to exceed your expectations in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice stay"

4
travelingmom1981, Vestal, New York 12/08/2019

This was a great hotel. Free water, coffee and tea all day. There was free popcorn and 50 cent ice cream in the lobby as well. When we called to ask for more towels or blankets they responded quickly. My only complaint was they didnt clean our room until after 330. We had already returned so we didnt have the room cleaned. Overall great experience. I would definitely stay there again

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words with the travel community! Our team is committed to providing our guests with an exceptional experience through friendly, personalized service and many value added amenities including those you have mentioned! Our diligent housekeeping team aims to fully service all guest rooms between the hours of 9 a.m. and 4 p.m. Should there be a specific service time which will fulfill the needs of our guest, we are pleased to honor time arrangements for service! In the future, please do not hesitate to let us know if we can accommodate any special requests to ensure we exceed your every expectation! Ultimately, we appreciate your recommendation to future visitors of the area, and thank you for providing us with the opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice room, decent lobby coffee, friendly desk staff "

4
travelwithtwointow, Parkville, Maryland 11/08/2019

The king room was well appointed & the complimentary lobby coffee was surprisingly good for hotel coffee. There was a significant amount of highway noise in the room, and the doors aren't particularly soundproof, but otherwise this was a perfectly pleasant overnight.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your time at the Central Hotel! We appreciate your specific mention of our well-appointed guest rooms, and friendly team members! We recognize quiet, comfortable accommodations are an absolute guest expectation, and we apologize for any inconvenience you encountered as a result of the nearby highway. In the future, please do not hesitate to reach out to a member of our guest services team if we can do anything to improve your comfort! We wish you continued safe travels, and anticipate an opportunity to serve you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful Accommodations"

5
50colleenw, Colonia, New Jersey 06/08/2019

My husband and I booked a room here because we were in town for the Mecum Car Auction. We loved the lobby, it was very inviting. The room was super clean and the bed was comfy. We also had drinks at the bar and the wait staff was very attentive. Would definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with the travel community! We appreciate your kind words regarding our unique grand atrium which provides not only an impressive entrance, but also serves as the perfect venue for social gathering! Our incredible team of hospitality professionals are dedicated to providing superior service, as evident in J.D. Power's recent survey which ranks Best Western Premier as the top hotel brand for guest satisfaction in the upscale market segment! Our team is proud of our contributions to this extraordinary accomplishment for our brand, and we appreciate your recognition of our efforts! We hope to have an opportunity to welcome you again, much sooner than the 2020 Mecum Auto Show! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent place to stay"

5
BobZ1234, Scranton, Pennsylvania 06/08/2019

Great experience staying in one of the nicest hotels in the Harrisburg/Hershey area. Manager made us feel list vip guests on first visit. Had an issue with reservation & received a call back to straighten out the matter. Even got a Hershey bar at checkin. Hotel restaurant was amazing. Great stay throughout, hope to return soon.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your kind words regarding your recent overnight experience with us at the Central Hotel! Our goal is to provide every guest, every time with memorable experiences, and we are pleased our team served you with this very goal in mind! We are thankful for your patronage, and look forward to another opportunity to serve you in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Perfect for family trip to Herseypark"

5
GBSJohn, Mickleton, New Jersey 05/08/2019

We've stayed here annually for our family trips to Hersheypark. Yes, there are a ton of hotels in Hershey that are closer, but at double the cost. It's only a 12 minute easy drive to the park and frankly at the end of the day it's a nice buffer before trying to get oversugared kids to bed LoL! The hotel is always clean with a great lobby space and nice rooms. I appreciate the refrigerator and microwave in the room, and the beds are comfortable. We always spend time at the indoor pool, which is large and has plenty of seating and tables. The workout facility is modern and clean. The restaurant is actually an Irish pub style place and the food is better than many hotel restaurants. Mostly we take advantage of the breakfast buffet once per trip, which is really affordable for my family if 5. Most importantly, I do book this place because of the fair rate, but my wife is happy and doesn't think I'm being cheap. She loves it here too, and she's a tough critic!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for providing us with another opportunity to serve you, and your family, while visiting nearby HersheyPark! We truly value your loyalty to the Central Hotel, and thank you for recognizing our facilities, and incredible hospitality team! We certainly understand the challenges of winding down after a day at the park, and quite frankly, the ice cream, pop-corn, and Hershey bars we offer potentially add to the frenzied behavior! Nonetheless, we're pleased to hear the family enjoyed each of our value-added amenities which aim to ensure complete guest satisfaction! Our hospitality team is committed to providing a superior experience through clean, well-maintained accommodations, friendly, personalized service, and full-service amenities sure to please! Thank you for your complete recommendation of the Central Hotel to future families traveling to the area to enjoy the Sweetest Place on Earth! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"At Mecum"

4
User 04/08/2019

Had an issue with the internet not working, room was a little noisy buy tolerable. Restaurant was super convenient. Service was Great. I slept comfortably, which was surprising, beds were very comfortable

"Beautiful hotel with amazing staff"

5
User 31/07/2019

As you walk into the hotel the lobby is gorgeous especially at night. Eveyone i dealt with at the front desk was super friendly and funny. I wish I got to enjoy the included restaurant but our agenda took up most of the daytime. As for the room it was clean and comfortable, carpets and wallpaper seemed outdated but I'm not complaining. If I'm ever in the area again there is no doubt I'll be staying here. Also, if your planning a trip to the park they offer $40 tickets at the front desk which is a very good deal. Thank you to the staff for being so helpful, they are the reason I'll be returning to this hotel.

"Our go to hotel when we're in Hershey"

5
ccalderon24, New Milford, New Jersey 29/07/2019

We take an annual trip with friends to Hershey every year and this is our go to hotel. Staff is great and rooms are large and clean. Some rooms open up right to the pool which is a nice for those traveling with kids. The doors have an alarm for those concerned about kids heading to the pool on their own. There is coffee and water in the large lobby area and O'Neill's is great for breakfast and dinner before or after the park. This year was busier than usual because of some local area baseball tournaments. Don't get me wrong, my kids do travel sport too but with the large number of kids, the pool was packed and there were groups of young boys running around that hotel unsupervised. Overall, still a great time and would stay again next year.

"Great hotel!"

5
Lydia H, Boyertown, Pennsylvania 29/07/2019

Family friendly, clean rooms and great staff! We couldn't have asked for a better experience. The onsite bar/restaurant was a huge plus and we really enjoyed the pool! The complimentary popcorn and 50 cent ice cream in the lobby was a bonus for our daughter as well!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your mention of our clean, comfortable guest rooms, friendly team members, and awesome on-site restaurant, O'Reilly's Taproom & Kitchen! We aim to exceed the expectations of our guests through friendly, personalized service while also providing many value-added amenities, such as our Ice Cream & Popcorn Social! Our heated indoor pool is the largest in the area, and most certainly a guest favorite! Thank you for your complete recommendation to future families traveling in the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Western Premier"

5
User 29/07/2019

My first stay at this particular hotel and I was very pleased. Lovely meeting spaces, attentive staff, comfortably appointed rooms, the conference food was good, some meals more than others, but the service staff was phenomenal.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear First Time Guest, Thank you for providing us with an opportunity to exceed your expectations! We are committed to providing consistently clean, well-maintained guest room and meeting accommodations; however, it is our team that truly differentiates the Central Hotel from alternate facilities in the area. We thank you for your recommendation, and appreciate your business! We hope to have an opportunity to serve you again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Made conference vene better"

4
tiantre, Denver, Pennsylvania 29/07/2019

I was in town for a conference and had never stayed at a Best Western. This hotel was beautiful - and the staff were extremely friendly and helpful. I will definitely stay here again. Quiet hallways so you could actually sleep at night and a great breakfast buffet for a reasonable price.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent conference, and overnight experience at the Central Hotel with the travel community! We are appreciative of your mention of our hospitality team, great breakfast buffet, and comfortable guest rooms! We recognize a good night's sleep is dependent upon many factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. We are pleased to hear you enjoyed a great night sleep, and appreciate your complete recommendation to future visitors! We look forward to welcoming you, and your colleagues, back to the Central Hotel for your fall conference! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"I'm going to say 3.5"

3
jburle553720, Boston, Massachusetts 25/07/2019

Pros: The hotel was convenient and clean, there was a coffee maker, small fridge and safe in the room, had a pool/small arcade room for kids Cons: had issues with fire alarm battery upon entry, air conditioner on the fritz so we had to move to a new room, first bed was average but second bed was terrible, double queen room was small for 4..better suited to 1 or 2 guests, some upkeep needed in bathroom

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We genuinely appreciate you taking a moment to share your experience at the Central Hotel with future visitors of the Harrisburg, Hershey area. Thank you for your mention of our clean accommodations, convenient location, and full-service amenities. We are disappointed, however, that we did not fully exceed your expectations; and I accept complete responsibility for any inconvenience you experienced as a result of changing guest rooms during your stay. It was a pleasure speaking with you via telephone regarding your feedback, and as I mentioned during our conversations, we appreciate the candid remarks of our guests as it is such feedback that assists us in our pursuit of excellence. We look forward to welcoming you again in the future, and wish you an enjoyable remainder of the summer. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel for families visiting Hershey!"

4
LisaLA24, Albany, New York 25/07/2019

I specifically booked this hotel after receiving a recommendation from a friend mostly since they had a very affordable suite for my family of four. The hotel is about a 15 minutes drive from Hershey and very convenient to Harrisburg. Upon entering the hotel we were surprised to find a "happy hour" of popcorn and ice cream in the lobby and we received hershey bars when we checked in. The pool is great - very warm, but this was a really nice thing to have at end of day after a hot day at Hershey. The rooms were spacious and overlooked the pool. As for the 3rd floor if you prefer not t have 1st floor access to the pool. A large sized refrigerator for our drinks was helpful, with two counter tops and sinks for all of our stuff. Both rooms had tvs and the kids' room had no windows which made it very dark. We brought a nightlight for this reason. Still they did not sleep in. :) The rooms could use some updating (cracks on the ceiling, stains on some of the walls, etc) but we felt that it was secure and clean. We ate breakfast at O'Reilly's which my daughter loved since she had the buffet and tried EVERYTHING. I found it to be typical hotel breakfast fare. We also had two dinners at the restaurant which were great. The restaurant staff was very accommodating and helpful and made great recommendations (get the smoked chicken or the wings!). This hotel is close to a grocery store (Giant) and some chain restaurants (Texas Steak House, Dunkin, McDonalds, etc) so convenience factor was high. All in all a great experience. If we ever head back to Hershey we will definitely stay here.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you based upon the recommendation from a friend, and previous guest! Our convenient location to Harrisburg, Hershey, Lancaster, and even Gettysburg cannot be overstated, and we are pleased you enjoyed your time with us! We appreciate your mention of our clean and spacious guest rooms, value added amenities, and large heated indoor pool! Our hospitality team aims to provide our guests with a value that simply cannot be matched, and it appears as though we achieved that goal! Thank you for also mentioning O'Reilly's Taproom & Kitchen, where great food and friendly service are a constant! We look forward to welcoming you again, and thank you for your complete recommendation of our accommodations to future guests! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel BUT"

2
Lisa C, Sydney, Australia 25/07/2019

We had a room on the second floor and they may as well have put our beds on the highway! So loud! Been on holiday in the US for 3 weeks now and that 1 night would've been the worst sleep we have ever had! Near on $300 AUD a night I expected better!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with the travel community. We are steadfast in our efforts to consistently provide memorable experiences for our guests, and we regret to hear your stay at the Central Hotel fell below our standards, and did not exceed your expectations. We recognize a good night's sleep is dependent upon several factors including bed comfort, quality of pillows and linen, room temperature, and of course, quiet accommodations. While we offer several programs at the hotel to support a good night's rest, we are ultimately responsible to ensure all our guests are comfortable. Our hospitality team is available 24-hours a day to support this effort, and I am certain our leadership team will do the same by assessing our short-term, and long-term initiatives for the property. Thank you for visiting the United States during your recent travels. We wish you a safe return home to Australia, and thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel and decent value for the location, but a bit annoying"

3
thepoto, Reno, Nevada 24/07/2019

Stayed here July of 2019 on a visit to Hersheypark. This is one of the nicer hotels in the area that doesn't cost an arm and a leg. The hotel is decent and the room itself is nice but there were several things that just irritated us throughout our stay. The A/C unit above ours would just drip onto our A/C unit and the dripping sound was quite loud and annoying (and constant throughout our stay). The hallway and bathroom doors would also get "stuck" and be very difficult to open and close. Finally, a couple of the outlets by the bed we hoped to use to charge electronics were controlled by the light switch by the front door, which also controlled the big light by the front door. If we wanted to charge anything using those outlets, the light also had to be gone meaning we couldn't charge overnight. Overall, the hotel, room, and price are nice enough but it was also irritating enough that I'm not sure I would return.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the opportunity to serve you during a recent visit to HersheyPark! It was a pleasure speaking with you via telephone regarding your experience. Thank you again for sharing your feedback with us, as guest comments provide us with direction relating to improvement opportunities to our product and service! The water produced by the HVAC system typically runs out the back of the unit to channel water to a safe area, however, we will investigate the impacted guest room to ensure proper flashing is in place to direct the water away from the unit below as to avoid any inconvenience for our guests. We recognize several accessible power sources are a basic traveler expectation today. While our guest room lamps, nightstands, and desks all have available outlets for our guests, we appreciate your feedback regarding the light switch control, and are working with our engineering team to resolve a few rooms with this condition. Thank you once again for providing us with an opportunity to serve you. Please do not hesitate to reach me directly prior to future travels through the area, as we would much appreciate another opportunity to exceed your expectations. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Loved our stay"

5
ginabeena614, Smithtown, New York 22/07/2019

We love staying at this hotel for our yearly hershey trip, its only a 20 minute drive. The family suite is perfect for our family of 6, plenty of room. The beds are comfortable and we just ordered the pillows when we got home. The room has a refrigerator and microwave, coffee machine. Our room had a door that lead to the pool area, which was great. My kids love the flavored water, popcorn and ice cream (and coffee too) in the lobby. We cant wait to come back!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your loyalty to the Central Hotel over the last several years! We truly appreciate being selected as your lodging choice while visiting the Sweetest Place on Earth, and look forward to many more visits in the future! We're committed to providing an exceptional value, and we are pleased to learn we achieved this goal while hosting you, and your family! We wish you an enjoyable summer, and hope to see you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel!"

5
83manuele, Winchester, Virginia 19/07/2019

Very clean and welcoming hotel. Very quiet hotel after 10 pm. The pool was clean and warm. We went to the restaurant for breakfast and dinner. The meals were large and well worth the money (my husband and I shared some meals). Strongly recommend

"Pricey for middle range property."

3
joeisle17, Altoona, Pennsylvania 18/07/2019

First impression on outside appearance is excellent. Check in was easy and very friendly. During summer months they are usually booked at 98% because of Hershey Park. As a conference center they do very well booking events and meetings. Property is well kept but it is an older hotel. Hotels in this chain usually provide free breakfast - this one does not. They give you a $4 credit for hot buffet (normal price is $15).

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior Traveler & Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community. We very much appreciate your mention of our arrival process, including our friendly team of front desk associates. Ultimately, however, we are disappointed we did not deliver a memorable experience. While the Central Hotel is an established property, we are diligent in our efforts to ensure clean, well-maintained accommodations for all our guests; and we thank you for recognizing our efforts. Value perception is a direct correlation between quality of product and price paid, and we are dedicated to incorporating the feedback provided by our guests into our ever-changing product, and service. We appreciate you providing us with an opportunity to serve you, and look forward to welcoming you again in the future. If I may be of any assistance, please do not hesitate to reach me directly prior to your travel plans in the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel (717) 561-2801

"Beat hotel yet"

5
User 18/07/2019

From start to finish the staff went above and beyond for us. We were there to visit Hershey Park. The hotel had something for everyone. Food at the bar was great. Kid friendly with popcorn and ice cream and this is not a hotel that charges for everything this is a hotel that puts guests and their families first

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We understand our product and service is only as good as our people; and our team of hospitality professionals are second to none! Thank you for mentioning our value-added activities such as our ice-cream social, and popcorn machine! Our team truly enjoys serving our guests, which ultimately differentiates us from alternate accommodations in the area. We anticipate an opportunity to exceed many additional family expectations this summer! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The best hotel in the Harrisburg area "

5
User 16/07/2019

This was my 12th stay at this hotel and it was great as always. We got great service from everyone here. We got a nice room at a reasonable price. The hotel itself has some great amenities (pool, restaurant, computers). There are a lot of hotels in the Harrisburg area, but this is the only one I ever stay at. I will definitely be back

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Senior Traveler, Customer loyalty is priceless, and we genuinely appreciate your patronage and mention of our incredible hospitality team! We understand there are many options to choose from while visiting the Harrisburg, Hershey area; and we are thrilled to learn that we are your preferred location! Most importantly, we are pleased to hear the service our team provided exceeded your every expectation. The reality is excellent service is rare in travel today. It is our sincere commitment to hospitality, and the guest experience, that truly differentiates our product from alternate facilities. We thank you for your referral of our accommodations to future guests, and we look forward to the opportunity to serve you again! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel"

5
Socko46, Long Island, New York 13/07/2019

The hotel and it's staff are very accommodating. Pool area is large with key card entrance only which I find is a nice security feature . The restaurant/bar was great and the breakfast buffet was delicious. The servers were attentive and caring . The hotel is reasonably close to Hershey park and the outlets

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your memorable experience at the Central Hotel with the travel community! Our hospitality team is committed to serving every guest in such a way that their expectations are not simply met, but consistently exceeded time and time again. We appreciate your kind words, and thank you for recommending our accommodations to future visitors of the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Service. Great Value"

5
Joseph R, West Babylon, United States 11/07/2019

My daughter and I have stayed at this hotel on each of our trips to Hershey over the past 4-5 years. They go out of their way to make everything great for you. We love the pop corn and ice cream in the lobby and the indoor pool is fabulous. I've used the exercise bikes in the fitness center and they worked just fine for me.

"11th Airborne reunion "

5
User 11/07/2019

We were visiting Pennsylvania from all over the US for the 11th Army Airborne division reunion. Our stay from beginning to end was unmatchable. Everyone from the front desk to the cleaning staff were friendly and helpful. It felt as though the entire team was committed to providing us with a wonderful stay. The rooms were spacious and clean and the beds were comfortable. We were provided with Hospitality room for our group and it had any and all amenities we could have wished for. The location is perfect for any sightseeing and the staff provided plenty of information about local points of interest. The restaurant is a must try! The good was delicious and the portions were HUGE!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear 11th Airborne Division, First and foremost, we would like to again thank each and every member of the 11th Airborne Division for their service to our country. It has truly been an honor to serve you. We appreciate your very kind words regarding our team members, comfortable accommodations, and full-service facilities. We're pleased to hear we were able to provide a memorable experience for such a significant reunion! It was our pleasure to host and serve the 11th Army Airborne Unit at the Central Hotel. Respectfully, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent hotel in Harrisburg"

5
dukestravels, New York City, New York 09/07/2019

If you're making the trip to Harrisburg, this is a great place to stay. Whether for an event or for visiting Hershey Park with the kids, this has what you're looking for in a hotel. Very spacious rooms with suites available for bigger groups. Indoor pool for the kids and a really nice restaurant that is family friendly in terms of price and atmosphere. The front desk staff was super helpful in terms of local places to check out.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your excellent feedback of the Central Hotel with future visitors of the Harrisburg, Hershey Region! We appreciate your recognition of our convenient location to Hershey, clean rooms, and full-service amenities; all crucial components of a great experience! In reality, however, our people differentiate us from alternate accommodations in the area. No matter how good our products and services are, we cannot achieve true excellence without the countless team members who strive to provide superior service each and every day. We will be certain to share your remarks with our team members, as it is their commitment to hospitality that truly defines the guest experience. We look forward to an opportunity to welcome you again in the future, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great experience!"

5
User 08/07/2019

Great experience from check-in to check-out. Pleasant staff, very clean rooms and lobby, great options for breakfast and fast check out. Would definitely recommend to friends and family. Will be back again soon!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your great experience at the Central Hotel with the travel community! We appreciate your complete recommendation of our clean, comfortable guest rooms and full-service restaurant! Our team takes pride in providing superior service, and we thank you for recognizing our efforts! We wish you a safe, and enjoyable summer! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean comfortable hotel"

4
kellianne1030, Newburgh, New York 08/07/2019

We had a great stay. The room needed some updating but it was very clean and comfortable. The indoor pool was enjoyable for the kids, but on Saturday afternoon there were not enough chairs to sit. This hotel is about a 20 min drive to Hersheypark. O'Reillys has great food and happy hour specials and hotel guests get discounts. The staff at the front desk were very nice. We would stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your candid feedback regarding your recent experience with us at the Central Hotel! The observations, and remarks of our guests are extremely valuable to us, as we strive for improvement each and every day. Our team is committed to offering a clean, comfortable and well-maintained atmosphere, and we appreciate your recommendations for improvement! I am certain our leadership team will leverage your feedback for the betterment of our facilities, and we hope to have an opportunity to welcome you back to the Central Hotel again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Surprisingly nice with very good food!"

5
bradl336, Reno, Nevada 27/06/2019

Here for a conference. Room was nice with more amenities than expected. Food was much better than anticipated. Had buffet meals and all were good but dinner was excellent with tender beef, tasty ham, and chicken and fish choices. Appetizers were very good - scallops, meatballs, and cheese plates with veggies. Irish pub had great ala carte food. Probably the nicest Best Western I have ever had the pleasure of staying in.

"Very clean and close to Hershey Park"

5
brittdubs88, Middletown, Rhode Island 25/06/2019

I stayed here with my husband, two small children, and family dog recently on a vacation to Hershey Park. Hotel is very clean, staff is extremely friendly and helpful, and parking is plentiful. They're located about 15min or so from Hershey Park and we found it to be just the right distance. Indoor pool was a great bonus as well as the game room. Hotel doesn't offer a free breakfast, but attached restaurant does service breakfast buffet style (with discount for hotel guests) and a la carte options.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Family, It is truly a pleasure to learn of your complete satisfaction with your recent experience at the Central Hotel! Our friendly team of hospitality professionals is committed to consistently providing clean, comfortable accommodations for our guests, and we are pleased to hear your family's experience was no exception! Our convenient location to Hershey, and full-service amenities provide guests visiting the Sweetest Place on Earth with an exceptional value! Thank you for your complete recommendation, we look forward to welcoming many more satisfied families this season! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean Room, Friendly Staff, Overall great stay!"

5
Tammy F, Boston, Massachusetts 21/06/2019

The room was extremely clean. The food at the restaurant was really good. My son LOVED the pool which was really clean. The bed wasn't bad. Location was close to Hershey Park approximately 15-20 minutes away. Overall Great Stay!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive feedback, and recommendation of the Central Hotel, with the travel community! Our heated indoor pool is one of the largest in the area, providing guests with a relaxing, and enjoyable experience after a long day at the park! We look forward to welcoming you again in the future, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"We had our 60th high school class reunion in one of their conference rooms"

5
User 20/06/2019

From start to finish the staff was excellent to work with. They could not do enough for you. Picking the venue, making all of the arrangements over a period of months, setting up the room for our affair was all a breeze with the help of the staff. The buffet was delicious and was presented in a very appetizing manner. I would highly recommend Best Western Premier as they certainly live up to their name....Premier.

"Overnight work related"

5
Tammy W, Wilkes-Barre, Pennsylvania, United States 16/06/2019

Our room lil noisy heard traffic . Overall clean, no bugs, rooms nice, comfy beds. Mini fridge TV iron hair dryer. Outlet in table lamp didn't work but plenty other plugs to use. Check on and out was efficient. Lobby was beautiful. My favorite part and cucumber infused water available.... nice touch and tasty

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Traveler, We appreciate your mention of our clean, comfortable guest room accommodations, and are pleased to hear we exceeded your expectations during your recent business travels! We are committed to incorporating our guests' feedback into our every developing product, and we will be certain to follow-up with your comment regarding the table lamp! Thank you for providing us with an opportunity to serve you, we look forward to the opportunity to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice for the price"

4
lorettan894, Erie, Pennsylvania 16/06/2019

I have never been disappointed with a Best Western and this was no exception. Excellent service and staff. Would definitely stay again. Loved the fact that they accepted pets and also treated them as family

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Pet, Thank you for taking a moment to share your feedback with the travel community! We appreciate your kind words regarding the hospitality you experienced while staying with us! Thank you for your loyalty to Best Western, we look forward to an opportunity to welcome you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Can hear everything from lobby even from the 3rd floor. Bring earplugs!"

1
User 15/06/2019

Room has a window to the atrium not a window to outside. Terrible noise don't expect to sleep unless you have earplugs. Rooms that overlook the indoor pool even on the third floor spell like chlorine. If staying here request to have a room with a window to the outside. Terribly laid out hotel

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback regarding your recent stay with us at the Central Hotel. We understand quiet, comfortable accommodations are a basic guest expectation, and we regret to learn of your recent disappointing experience. We truly value the comments shared by our guests, and we would appreciate an opportunity to speak with you directly regarding your stay. We have sent a private message via TA, and hope to have an opportunity to speak with you in more detail to make it right. We wish you continued safe travels, and thank you for taking the time to share your experience with the travel community. Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Not sure why..."

4
User 08/06/2019

...but people love this hotel. Yes, it's nice. Yes, the staff was great. Yes, the conference space was perfect. Yes, the meals were fine. I would stay again. Overall I have no complaints about this hotel. The room was clean and comfortable. The bathroom was small but was updated and the shower was really nice. As another reviewer commented there was lots of hot water and the shower head was strong, large with lots of streams, and not one of those weird skinny hard jets. However, I can't quite put my finger on it, but though modern it was old. The nightstands by the bed were old. The ceilings were low, and the window small. But the decor was fresh. The tv was huge! But it seemed, mismatched I guess. Is that enough to make me not like it. No. But enough to not give it the highest rating. I never went to the pool and was happy I had a room overlooking the parking lot so I had natural light. But the traffic on 83 is loud at times, so I wouldn't recommend it for light sleepers. I never heard any of my neighbors, which is great. So I would say, yes, stay here. But I still don't get why everyone loves it. To each his own, I guess.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for presenting a comprehensive response to your very own question of why our guests love the Central Hotel! As you have mentioned, it is our clean, comfortable guest room accommodations, incredible hospitality team, and full-service amenities that consistently exceed the expectations of our guests! While the Central Hotel is not the newest property in the market, our facilities are very well-maintained, and we are consistently updating the facilities each and every day to ensure we exceed the needs of today's travelers. Ultimately, hospitality is all about people, and our team engages genuinely with our guests to ensure memorable experiences whether our guests are traveling for business or pleasure. Our culture is predicated on true hospitality; and it is this culture of care and service that differentiates us from alternate accommodations in the area. So, why do guests love this hotel? Our people make all the difference in the world; and we truly look forward to continuing this culture of care for each and every guest who provide us with an opportunity to serve them, and exceed their expectations. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very nice hotel, convenient location"

5
User 05/06/2019

The hotel was very clean and seemed recently renovated. The staff was very nice and the check in and out was quick. Ample parking and close to local restaurants and shopping. I was pleasantly surprised that the room had a small microwave and nice size refrigerator I was there for beauty pageant my daughter and was very pleased with our experience. I would definitely stay there again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your recent stay with us at the Central Hotel, and thank you for recommending our accommodations for future visitors of the area! Thank you for your specific mention of our clean guest rooms and public areas! We look forward to welcoming you, and the entire pageant, again in 2020! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice hotel, friendly staff, good location"

4
ericag894, Aldie, Virginia 05/06/2019

My husband and I needed a home base for a weekend spent exploring Harrisburg and the surrounding areas. This place definitely met that need. The staff was friendly, the room was clean, and it was moderately quiet when it needed to be. They even had a dvd player we could borrow when we came back to the room early to crash one evening. My only complaint is one of personal preference -- we were assigned a room on the 2nd floor that had a window facing the inner atrium and the check-in desks. While the atrium is nice in its own right, I was not comfortable opening our curtains because we had no privacy. Anyone walking in the front door could see right into our room. And I missed being able to get some natural sunshine in the room. So, I have no trouble recommending this hotel, but if you share the same desire for privacy and natural light that I do, you might want to request an out facing room.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Couples Retreat, Thank you for selecting us as your home away from home while visiting Harrisburg and the surrounding areas! We understand our guests have many overnight options while visiting the region, and we sincerely thank you for providing us with the opportunity to serve you! We are committed to incorporating our guests' feedback into our continuously evolving product, and we thank you for your specific mention, and recommendation, of our guest rooms overlooking the grand atrium! In the future, please do not hesitate to let us know if there is anything we can do to enhance your comfort during your time with us! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"great hotel"

5
THOMAS D, ALIQUIPPA 28/05/2019

By far he best hotel I ever have stayed at. Clean and fully stocked rooms .Staff was attentive and friendly would recommend any one to stay there. Real nice Irish themed bar with excellent food ate there twice. The only problem seemed they were under staffed had to wait to get seated both times and left on the third time after 10 minutes. But to be honest that happens everywhere cant find employees only left caused I was pressed for time.

"BEST HOTEL IN HARRISBURG"

5
User 26/05/2019

If you're visiting Hershey Park or any other venues in HARRISBURG, PA...Best place in stay is best Western Priemer the Central hotel & Conference Center. They have great guest rooms, an arcade for kids, swimming pool, a nice restaurant and my favorite the fitness center.. They have a great welcoming staff. I definitely enjoyed my stay.. You will not be disappointed.. And that's a promise!!!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your time with us at the Central Hotel! We are very appreciative of your genuine recommendation of our accommodations for future visitors of the Harrisburg, Hershey area. The reviews provided by our guests are not solicited by a single influential individual; rather, the feedback shared with the travel community regarding experiences with us exist because our hospitality team has a sincere passion for service. While we are also consistent in our efforts to provide clean, comfortable, and memorable experiences for our guests, it is our team's genuine desire to serve that truly differentiates our product from alternate accommodations in the area. Thank you for providing us with an opportunity to serve you. We will be certain to share your feedback with the countless individuals who work hard each and every day to serve our valued guests. Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Everything I needed and more"

5
Tourist60834407733, Pittsburgh, Pennsylvania 23/05/2019

Great experience. Rooms were modern and clean. All amenities were provided. Shower was a dream. All staff were super friendly and helpful. Lobby was beautiful with free coffee and water. Bar was comfortable and reasonably price. I was at a conference so I didn't expect this level'

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your exceptional review regarding your recent overnight stay with us at the Central Hotel! Thank you for recognizing our clean, modern guest rooms, full-service amenities, and friendly team of hospitality professionals! Our team is committed to delivering a product and service which aligns with the needs of today's travelers, and we appreciate your recommendation to future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Leisure "

4
Raenray3, Harrisburg, Pennsylvania 23/05/2019

I stayed at this hotel for one week. Everyone at the front desk were extremely helpful and willing to take care of anything to satisfy you. I had a couple of the front desk people call my room just to check on me and ask if I needed anything!! I thought that was amazing! The pool was great! The room was clean! Happy Hour at the Restaurant was great also. I bought the pork barbecue nachos (huge portion) and 10 smoked barbecue wings. They both taste great and my bill was only $13. I truly enjoyed the convenience of the hotel to the highway

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent extended stay at the Central Hotel with the travel community! Our team is committed to providing today's travelers with exceptional and memorable experiences; and we thank you for sharing your observations. The feedback provided by the travel community for the Central Hotel is not a fabrication, but rather a true representation of our service culture; and we are confident our full-service property is #1 in the area! We appreciate your genuine recommendation of our accommodations for future leisure travelers visiting the Harrisburg, Hershey Region and we look forward to another opportunity to welcome you back soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Nice Place for a few Bucks "

5
772marilynt, Waite Park, Minnesota 19/05/2019

Stopped at this place become I could get it on My Best Western Rewards Card for free, and we were passing through. REALLY NICE PLACE! Nice Irish themed restaurant in it. Large rooms but bathroom was small. If you were to want to hold a meeting or wedding reception, this would be the perfect place for it. Lots of reception rooms and a grand ballroom all in same building with catering There was a wedding reception going on and just the first pre-reception looked good. It was in the main lobby and it didn't seem to bother anyone. When we first walked in, I felt undressed. Clerks were good, but had to get him to repeat a few things because of the noise from the party in the middle of the room. Price was good, even if we had not used points still would have stayed.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Rewards Member, Thank you so much for taking the time to share your recent stay at the Central Hotel! We are thrilled your loyalty to Best Western provided you with an opportunity to enjoy our full-service hotel accommodations! We appreciate your specific mention of our unique grand atrium which truly differentiates the Central from alternate accommodations in the area! Thank you for providing us with an opportunity to serve you, we hope to have the privilege of welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great hotel"

5
Caljes, Pittsburgh, Pennsylvania 15/05/2019

I cannot say anything bad about this hotel. I did not have my room cleaned daily as I was only there for two nights. Room was clean, breakfast was very good. Employees were attentive and very friendly.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experience at the Central Hotel with the travel community! We appreciate your recommendation of our facilities to future visitors of the area, and thank you for specifically mentioning our clean guest rooms, exceptional breakfast, and attentive staff! We wish you safe travels, and look forward to welcoming you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great business stay"

5
Pittsburghwhitebeard, Pittsburgh, PA 13/05/2019

Relatively new facility. Absolutely spotless and having every needed amenity. The front desk staff was extremely personable and efficient. The room was large and well suited for work with a nice desk and WiFi. Plenty of outlets for laptop, telephone, etc. The bed and plentiful pillows were amazingly comfortable. Unfortunately, I was unable to take advantage of the pool and exercise area, The conference space was very comfortable and easily provided sufficient space for the 60 or so of us. I ordered take-out from the in-house restaurant and it was delicious. I wish I had more time to take advantage of the lounge area and relax, but it was a very busy stay.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your genuine feedback relating to your most recent stay at the Central Hotel! Thank you for recognizing our clean, comfortable guest room accommodations, and friendly team of hospitality professionals! Our full-service amenities aim to exceed the expectations of our guests, and we are pleased to hear we were able to fulfill this goal! We appreciate your recommendation, and look forward to an opportunity to welcome you again in the future for some well-deserved rest and relaxation! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel!"

5
User 13/05/2019

I stayed for three nights. The staff was very courteous and friendly. The hotel was very clean. I didn't have time to take advantage of any of the amenities, however a poolside room was great with access directly to the pool from the room. I would definitely recommend staying here for any trip to Harrisburg, or even Hershey!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent 3-night stay at the Central Hotel with the travel community! We appreciate your recommendation to future visitors of the Harrisburg, Hershey Region! Rated the top full-service hotel in the Harrisburg area across all social media channels, our team aims to exceed our guests' expectations each and every day by fulfilling our hospitality promise! We thank you for sharing your genuine comments with the travel community, and truly hope to have an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Absolutely Great stay"

5
aaronrU9831DB, Lake Wales, Florida 07/05/2019

I am taking the time to rate my recent stay in Harrisburg. From top to bottom, my stay exceeded my expectations. In today's day and age, we tend to expect defects and/or shortcomings of some kind when it comes to goods and services. From the moment I arrived, I felt at home and relaxed - seldom can one say that when traveling - I was relieved from the start. I can honestly say that I was treated well, felt safe and slept great! I was impressed with the state of building an all it's amenities. Neat, clean and orderly facilities. Aaron Rye

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to learn of your experience with us, and we thank you for sharing your complete satisfaction with our accommodations! Our team is passionate about providing exceptional hospitality; and while we recognize shortcomings may occur from time to time, our commitment to guest satisfaction ultimately prevails, allowing our guests to experience hospitality at its finest! We thank you for providing us with an opportunity to serve you, and wish you continued safe travels! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Pretty good"

4
Tedd K, Greenville, Pennsylvania 07/05/2019

Arrived via motorcoach. Helpful staff ready to assist driver with on site parking. Comfy rooms, clean. Only downer was no cups of any kind in room and no coffee makers. No drinking cups? Why? With such a nice place, not a great move.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are very appreciative of your feedback regarding your recent experience with us! Our team is steadfast in our efforts to provide clean, comfortable accommodations to each and every guest; and we are pleased we achieved our goal! Our full-service guest room amenities surely include a coffee maker and drink-ware; both of which are kept in the entertainment center of each guest room. We're sorry to learn this may have been overlooked during your stay! In the future, should we have an opportunity to improve upon your experience, please do not hesitate to contact a member of our hospitality team so that we may ensure your complete satisfaction! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Extremely clean, comfortable and reasonably priced"

5
JDG56, Ottawa, Canada 05/05/2019

We stopped in for an overnight stay while vacationing. The online reservation was quick and easy and check in was fast and friendly. The room was large, clean and well appointed and the bed was very comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our clean, comfortable overnight accommodations! We genuinely appreciate your recommendation to future visitors of the Harrisburg, Hershey Region, and look forward to the opportunity to serve you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Weekend trip for Cheer Competition in Hershey Pa"

5
map23k, West New York, New Jersey 05/05/2019

Loved this Hotel from the Restaurant to the Pool...Well kept and clean. We arrived early for our check in at 300p but they allowed us to hang out in the pool area till our rooms were ready. We ordered lunch which was delivered to us..Nice large indoor heated pool Restaurant had a nice selection at breakfast...option for buffet...and nice options for lunch and dinner.....Would definitely stay here again .....the only negative was the wait for our rooms to be ready...but we had the pool at least

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Cheer Team & Family, We are pleased to hear your expectations were exceeded during your recent stay at the Central Hotel! Our hospitality team is genuine in our efforts to welcome each and every guest with friendly, personalized service; and I am pleased we were able to provide immediate access to the pool while we perfected your room! Thank you for specifically mentioning our clean, well-maintained facilities; and our full-hot breakfast buffet! Our convenient location to Hershey provides guests with an opportunity to enjoy an incredible value, and we thank you for your recommendation to future visitors of the area! We look forward to the opportunity to welcome you, and your cheer team, back in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Awesome Property Near Hershey!"

5
User 02/05/2019

Our family stayed recently while participating in a local tournament. The staff here is so friendly and willing to help anytime! The pool was perfect after a long day at the fields, and the restaurant was great for breakfast and dinner! Breakfast isn't included, but I don't mind paying when it has as many options as this one! True gem in Harrisburg, we'll be back for HersheyPark again this summer!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction while staying with us at the Central Hotel! We thank you for mentioning our hospitality team, indoor pool, and O'Reilly's Taproom & Kitchen! Our convenient location to Hershey provides families with an opportunity to enjoy the Sweetest Place on Earth while also receiving an incredible value! We anticipate your return, and thank you for recommending our accommodations to future visitors of the area! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Stay near Hershey Park"

5
Happiness62814579048, Toms River, New Jersey 29/04/2019

We had a group of 10 and booked three rooms. Very clean, great location, relaxing stay. The staff was very friendly. Great Irish Pub attached to the Hotel. Stayed for Easter weekend to celebrate at Hershey Park. Convenient for going to Hershey Park, about a 10 minute drive.I will definitely book again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recommending our full-service accommodations to future visitors of Hershey! Clean, well-maintained guest rooms are basic guest expectations, and our team is committed to ensuring each room is consistently prepared at a high level for each and every guest! Our convenient location to the park provides guests with an alternative to Hershey properties, and we are certain to provide a value that simply cannot be matched in the area! We look forward to welcoming you back in the future, and thank you for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Vacation "

5
A_kaiju, Staten Island, New York 28/04/2019

I would like to thank Mr. Peter for everything he did for me and family , for making our stay an excellent one. To Steve pleasure seeing you again and for having the time for small conversation, To the staff thanks for greeting and smile every time you came across us.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Aaron, It was such a pleasure to see you, and your family, back at the Central Hotel for another incredible stay! We are so appreciative of your loyalty, and are genuine in our efforts to ensure a memorable stay each and every time you visit! We look forward to seeing you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Very Nice place to stay!!"

5
User 25/04/2019

Friendly helpful staff, nice location, clean, nicely furnished, good food, lovely having a beverage station in the hotel lobby 24/7 with iced/fruited or vegetqable laden water, hot tea and coffee. One of my two favorite places to stay in the Harrisburg Area!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your most recent experience at the Central Hotel with the travel community! We are pleased to hear we are a favorite while visiting the area, and appreciate your continued patronage! We hope to welcome you again soon, and look forward to another opportunity to exceed your every expectation! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean hotel. Friendly staff. Comfy beds and plenty of pillows"

5
User 21/04/2019

Check in was fast . We got to the room and within ten minutes we got a text from the service desk asking if everything was okay and to text if we needed anything. I've never experienced service like that before. Breakfast isn't included but worth the money. Coffee, tea and cold water is served in the lobby.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Jen K, Thank you for sharing your glowing review of the Central Hotel with future guests visiting the Harrisburg, Hershey Region! Our team is genuine in our efforts to exceed the expectations of our guests by providing clean accommodations, and friendly service! We thank you for recognizing our efforts, and truly hope to see you again soon! We wish you continued safe travels! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"good value for the money"

5
lgelesh, Maryland 15/04/2019

The hotel was clean and well kept. The staff was very friendly. My only complaint was the restaurant. We repeatedly had meals come that were not what we ordered. The food was good. It was a business function and everything was well done and orderly.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your candid remarks concerning your recent overnight stay with us at the Central Hotel! We genuinely appreciate your recommendation of our services for both overnight guests, as well as meeting and event planners searching for a location for their next event! We do apologize for the confusion regarding the many meals that were delivered to your table in O'Reilly's Taproom & Kitchen… Our team was simply providing you with an opportunity to try our great food! =) We'll be sure to work on this with our team! Thank you for providing us with an opportunity to serve you; we look forward to having you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Everything I needed, when I needed it"

5
Joooles_m, New Hartford, New York 14/04/2019

I'm a frequent, frugal traveler on a budget typically looking for lodging bargain, always accompanied by Mike, now a gentle old soul of a Chocolate Lab. Recently having been treated terribly by the cheaper chains -- Super 8 and Motel 6 come immediately to mind -- I've been experimenting with paying a bit more in the hopes of having a more peaceful stay. I got a very good room for the Hotel Coupons price -- not inexpensive, but reasonable. Carlisle, PA is a competitive motel market and is an ideal choice for travelers crossing the state. This property is convenient to both I-81 N-S and I-76 E-W, with ample parking and a pet-friendly policy, with lots of room for my wandering Mike to wander. There were two desk clerks who were friendly and worked efficiently despite lots of check-ins to handle. I didn't see the conference center depicted in the glamorous looking photos -- this place definitely did not seem ultra-high class to me -- but then again, if it was, I would likely not be staying there.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your time, and courtesies while extending a favorable review of your time with us at the Central Hotel! We are proud to offer pet-friendly accommodations, and are delighted to learn Mike, your chocolate lab, also enjoyed his experience! The Central Hotel is an upscale property providing consistently clean, well-maintained accommodations for business, and leisure travelers alike. It is, however, our unrivaled team of hospitality professionals who provide friendly, personalized service that truly differentiates us from alternate accommodations. In the future, please consider reserving your overnight accommodations directly with the hotel either online, or via telephone, as we guarantee the best available rate when booking direct! We wish you continued safe travels, and look forward to exceeding your expectations again in the very near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel theCentralHotelHarrisburg.com

"Our Stay in Harrisburg, PA."

5
811larryt, Hamilton, Canada 12/04/2019

Hotel is lovely. Very clean and updated room. The attached restaurant was a hopping spot and service was quick and great. Good food, big portions and the price was good (Happy hour even better). our check was done quickly and we used the fast express check-out. Everything there is lovely. Even the lobby is gorgeous.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community! We genuinely appreciate your recommendation of our full-service accommodations, and look forward to welcoming you back! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Wonderful value"

5
iam4pennst8, Pennsylvania 08/04/2019

Wonderful value for a Saturday night and the bar/lounge was great! Great service from the male bartenders. The music, the atmosphere, the food (we had bangers and mash with green beans) were all wonderful! We will be back again soon

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your excellent overnight experience at the Central Hotel! We appreciate your mention of the exceptional value you received at the hotel, while also enjoying dinner in O'Reilly's Taproom & Kitchen! We appreciate your recommendation to future guests, and thank you for providing us with an opportunity to welcome you! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Construction at 6:30 AM and Mediocre Restaurant But..."

4
R7728REalexb, Columbia, Maryland 06/04/2019

I stayed April 4-6, 2019 and specifically picked this hotel even though it was about 30 minutes from a conference I was attending (and there were closer options) because I had been happy previously when I stayed here one other time. I was made aware in advance that the pool would be closed for renovations. My suite was overlooking the pool which I didn't think was a big deal until work began at 6:30 A.M. I contacted management and they did comp the first night as well as relocate me to another room for second night at $20 off the best available rate because they did not have another suite so I had to go to a King room. The restaurant is good for breakfast but I wouldn't bother for lunch or dinner. I went for dinner and my soup came out cold and then my entree tasted terrible and I had to reorder something else. The hotel is very clean and the staff are all very professional and willing to go above and beyond. Overall I give this hotel four stars for this stay...if management had not had their own contractor starting work at 6:30 AM (ridiculous for a hotel) or had contacted me in advance of my stay to let me know the work would be done that early and offered me other options since they had no other suites available away from pool area then I probably would've given 5 stars.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Alex B – Thank you for taking the time to share your most recent experience at the Central Hotel with the travel community. We appreciate your loyalty to our accommodations while visiting the area, yet are disappointed to learn we fell short of our goal to fully exceed your expectations during your time with us. We truly apologize for any inconvenience we may have caused by laying tile in the indoor pool prior to 9am. Our team is committed to providing our guests with comfortable accommodations, and this most certainly includes an experience without a disruption similar to what you have described. I accept complete responsibility for the disturbance, and I am confident we have made appropriate adjustments to our scheduling to ensure our guests are not disturbed while we work to complete our new pool deck. Thank you for taking the time to speak with me via the telephone, we genuinely hope to have an opportunity to welcome you back to the Central Hotel during future travels to the Harrisburg, Hershey Region! Please do not hesitate to reach me directly should you need assistance in the future! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Well Appointed Best Western"

4
529ellenr, Swarthmore, Pennsylvania 01/04/2019

This hotel has a lovely lobby, great service desk, and much potential. However, they need to work on their wedding venue services just a bit. Again, much potential. Forget the breakfast buffet - one of the worst I've ever had.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your helpful comments concerning your recent overnight experience with us while attending a wedding celebration! It was such a pleasure to host the reception for the newlyweds in our grand atrium, and Central Ballroom! We are pleased we exceeded the expectations of the bride and groom, yet would love to better understand your suggestions for improvement as it relates to our wedding services, as well as our full-hot breakfast in O'Reilly's. We genuinely appreciate the observations and remarks of our guests, as it provides us with invaluable insight into areas of opportunity where we can improve upon our product, and services! I certainly hope to have an opportunity to speak with you directly regarding your suggestions for improvement, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"I keep coming back, and back, and back!!"

5
Mutzylove56, Lock Haven, Pennsylvania 31/03/2019

I have been attending meetings and conferences in the Harrisburg area for over 12 years and as often as I can, the Best Western Premier The Central Hotel & Conference Center is my choice for comfort, relaxation, courteous staffing, excellent dining and room service, and totally professional experience.

"Great Place, Great Employees"

5
Marie L, Harrisburg, Pennsylvania 29/03/2019

We always have a positive experience at the Best Western Premier (E. Park Drive) in Harrisburg. All the front desk people are friendly and very helpful. Stacey went out of her way to accommodate our room request. The lobby is beautiful. We appreciate them having coffee and ice water available 24/7 in the lobby. The room was clean and had extra amenities. The attached restaurant/pub is a treat. The appetizers and entrees are especially good. (We got fish & chips and Irish pot roast dish. The hotel is in a prime location. Positive experience!

"Great experience"

5
User 27/03/2019

We stayed here for a volleyball tournament that was close by. The hotel was clean and inviting. The lobby was very nice and large and had ample room to sit and hang out. There is free coffee and fruit soaked water. The kids enjoyed their time in the pool which was pretty big for a hotel pool. The room was very clean and spacious. Check in and check out were quick and simple. The staff was very friendly. We ate dinner at the restaurant and the food and beverage choices were plenty. The food was delicious. I highly recommend this hotel if you are in the area. Do not be fooled from the outside it is beautiful inside. I am usually very critical of hotels but this was a good one.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your positive experiences at the Central Hotel with the travel community! We appreciate your kind words, most specifically relating to our clean guest rooms, friendly team, and full-service amenities! Our full-service restaurant, O'Reilly's Taproom & Kitchen, is certainly a guest favorite for all meals! We appreciate you providing us with an opportunity to serve you, and genuinely look forward to an opportunity to welcome you back again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean and Quiet"

5
BPhillip, Cumberland, Md. 27/03/2019

My husband and I were here for the hearing expo last week. Accommodations were excellent and our requests were met perfectly. The place is clean and quiet... nothing but good things to say about this hotel!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear BPhillip & Spouse, We appreciate your kind words regarding your positive experience with us during the hearing expo! Our team is committed to providing friendly, professional conventions services, and we are pleased to hear we once again exceeded your expectations! Thank you for sharing your exceptional experiences with the travel community, and for recommending our services to future events in the Harrisburg, Hershey area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Hearing Expo - Kevin"

5
User 22/03/2019

We had the pleasure of having Kevin take care of us throughout the entire hearing expo. He is both thoughtful and professional. The top of the food chain, this guy should be the General Manager of this hotel here in Union Deposit. My opinions are shared by my peers. What an excellent Job! Tony

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear TPHearing, Thank you for recognizing our team for their hospitality during a recent event at the Central Hotel! Our 17,000 square feet of flexible meeting space paired with a sincerely dedicated team of hospitality professionals truly differentiates the Central Hotel from alternate meeting facilities in the area! We thank you for your remarks, and anticipate welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Good, quick stay"

4
Matt S, Brighton, Michigan 19/03/2019

This was my first stay at this hotel on Union Deposit Road. The hotel, having convention/meeting space, is pretty large. The lobby is large when walking in, but nicely and tastefully done. The staff here was good during my brief interactions. The rooms were updated, and were clean and comfortable. My only gripe was that the outlets on the lamps on the bedside tables did not hold the plugs for charging my devices..the plugs would fall out. A good, comfortable stay here, and definitely would recommend.

"Awesome"

5
babble1monster, Mount Pocono, Pennsylvania 12/03/2019

I am a traveler. I have seen every type of hotel possible, but this has to be one of the top hotels I have ever stayed at. The staff was incredible. From the front desk to housekeeping, every aspect of my stay was given attention and I had no issues. I truly enjoyed my stay at this property.

"Peter is fantastic"

5
User 07/03/2019

this place and the people are fantastic. have a chance, stay there. The manager Peter is a real person, he has a great concern for you and the service you receive. The white chili is great, plus all the food, the breakfast buffet is really enjoyable

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your kind words regarding our team, and your overnight experience at the Central Hotel! We are sincere in our efforts to provide genuine hospitality for our guests each and every day, and we truly appreciate your kind words and recommendation of our hospitality services to future guests of the Harrisburg, Hershey Region. Thank you for providing us with an opportunity to serve you, we look forward to seeing you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Taylor aka Tay Bae was the best bartender ever!"

5
Nomad15483962259, Fredericksburg, Virginia 05/03/2019

Taylor in the bar was entertaining and had wonderful sense of humor. Same age as my son yet he handled our old gals with charm and professionalism. Kept our glasses filled and laughter flowing. It was like dinner and a show.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words regarding your recent experience in O'Reilly's Taproom & Kitchen located at the Central Hotel! Our team is genuine in their efforts to exceed the expectations of our guests, and we thank you for specifically mentioning Taylor for his outstanding service! We will be sure to recognize “Tay Bae” for his support, and look forward to welcoming you again during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"DISAPPOINTING"

2
User 04/03/2019

“TERRIBLE EXPERIENCE” Your help that are supposed to clean rooms slam doors are very loud in the hallways as other paying customers can hear them in their rooms early in the morning waking people up and disturbing them. The suites on the third floor have rotten very very old smelly sofa beds and a person cannot sleep on them in any comfort at all, they are disgusting and should be replaced.People let their kids run through the hallways yelling and misbehaving and no one cares to put a stop to this.It is time to do something to shape this place up starting with replacing the very very old worn out smelly, lumpy sofa beds and to get the place in decent shape. I am reporting this to CORPORATE HEAD QUARTERS. Also, the morning breakfast food area needs cleaned better and the food quality improved and shaped up. Best Western accepts AARP Memberships and I was given a hard time and they have this agreement and did not accept my AARP membership for promised discount. Reprehensible! By the way, the pictures of the rooms on the webpage are not at all that clean nor nice, all false.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community. We are discouraged to learn of your frustrations while visiting the Harrisburg area, and are committed to resolving your displeasure to ensure your complete satisfaction. While investigating the specific comments detailing your experience, it became apparent the guest room description, and breakfast area observations are not consistent with our property's offerings. While we do offer suites at the Central Hotel, we unfortunately do not offer a suite furnished with a sleeper sofa. Additionally, our breakfast is served in O'Reilly's Taproom & Kitchen, a full-service restaurant, where both ala carte items and a full-hot buffet is offered for our guests. Regardless, our team is committed to providing exceptional hospitality, and we would truly appreciate an opportunity to welcome you to the Central Hotel during a future visit to the area. I have reached out to you privately through your TA account, and am hopeful that we can ensure your complete satisfaction regardless of the location of your previous stay. Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Clean and Friendly"

5
User 04/03/2019

Nice experience. Friendly and great location. The interior and exterior of the building is clean and well kept. Our room was spacious and spotless. I would highly recommend this property to anyone looking for a nice hotel in the area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your observations regarding the condition of the property, and thank you for your complete recommendation to future travelers! While we admittedly are not the newest property in the market, we are dedicated to maintaining our facilities at the highest level to ensure comfortable, clean, and well-maintained accommodations. We anticipate completing our NEW pool deck in the coming weeks to further enhance our guests' experiences! Thank you for providing us with an opportunity to serve you, we look forward to welcoming you again very soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"The Very Best for Conferences and Accomodations"

5
User 04/03/2019

We recently held a conference here for work- had a couple hundred people who came to the conference, ate at the hotel, stayed in rooms, etc. I cannot give the hotel and staff a high enough ranking!! They were WONDERFUL. Megan and Liz were great to work with to plan the event, helping out with every detail with the utmost patience. Once we arrived on-site to set up, Rudy and folks were amazing!! Victor, Donna, Eric, and Kristy were outstanding staff members, just to name a few. Literally every single person we interacted with over the several days we were at the hotel/conference center was immediately responsive and helpful, so professional and polite, and a true joy to work with. We had a snow storm come through the first day of the event and needed some help getting extra folks accommodated, and everyone at this facility went above and beyond to make sure our event went off without a hitch. Thanks to the fine folks at the Best Western Premier The Central Hotel and Conference center, our event was a great success. Highly recommend hosting events here, or even just staying for the night in the Harrisburg area. You can't go wrong!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, It is truly a pleasure to read of your complete satisfaction while planning a conference with our team of meeting professionals! Thank you for specifically mentioning Megan and Liz who assisted during the planning process; while Rudy, Victor, Donna, Eric, and Kristy ensured the conference was executed to perfection! We appreciate your complete recommendation to future meeting planners and professionals searching for a venue to host their next event! Rest assured, our team will be here waiting for another opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"exactly what I expected at this level of hotel"

4
User 01/03/2019

Best Western has upped their game recently and this hotel definitely hits a lot of the needs of a basic hotel. I only wish they had the breakfast included option like many of the others at this level. The coffee in the lobby is a nice amenity. I would love to be able to pick up a yogurt and banana though.

"Best Place Ever"

5
User 27/02/2019

Great hotel and friendly staff , pool great! Awesome breakfast! Beer selection great! Had a nice relaxing time. Great touch for the newly renovated bathroom, the glass shower doors were superb and the guestroom amenities were perfect!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words regarding your outstanding experience with us at the Central Hotel! We appreciate your attentive eye, and mention of our newly renovated guest bathrooms! Clean, comfortable accommodations are a basic guest expectation, yet it is our team of friendly, professional team members that truly differentiate us from alternate lodging accommodations in the area! We value your business, and thank you for providing us with an opportunity to serve you! We wish you continued safe travels, and look forward to welcoming you in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great stay during sons volleyball tournament"

5
User 25/02/2019

We had a great stay. We enjoyed dinner and drinks at O'Reillys pub after a day of our sons playing volleyball at the PA farm show expo. The hotel provided us with a hospitality room as a place to bring meals for our boys. The team parents were happy to have the room as a place to socialize as well.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent overnight experience at the Central Hotel with the travel community! No matter the event, our convenient location to the Pennsylvania Farm Show Complex, clean guest room accommodations, and full-service amenities position the Central Hotel as the Premier hotel for visitors of the complex! We appreciate your kind words regarding your time with us, and thank you for your complete recommendation to future visitors of the area! We are pleased you enjoyed your time! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Super clean, super friendly, great restaurant"

5
User 23/02/2019

I took my daughter to visit Penn State, and chose to stay here, mainly because of its proximity to the school. I'm SO glad we chose it! Spacious rooms, very clean, and the hotel staff were fantastic. The icing on the cake was having an excellent restaurant on the premises- O'Reilly's Tap Room & kitchen. Great food and beer selection, and, like the hotel, very friendly servers. The breakfast buffet gets you off to a strong start. We will definitely be staying here when we come down from Boston to visit our daughter.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Nittany Lion Parent, It is such a pleasure to read of your complete satisfaction with us while visiting Penn State's nearby Harrisburg campus! We thank you for recognizing our clean accommodations, genuine team, and full-service restaurant! We understand travelers have many options when visiting the Harrisburg region, and we appreciate your recommendation of our accommodations to future visitors! Thank you for providing us with an opportunity to serve you, we look forward to your return! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Great Hotel Experience!"

5
swissarmymusic, Pittsburgh, Pennsylvania 23/02/2019

Traveling musician here. I'll stay here anytime I play in Central PA. Staff was great from check in to check out. Rooms were quiet and comfortable. Complimentary coffee and fruit water kept us going to the next gig. Thank you! #ignitehospitalityservices #travelignite

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community! We appreciate your specific mention of our clean, comfortable accommodations, and friendly team members! Our team is committed to exceeding the expectations of our guests, and we are pleased to learn of your complete satisfaction! Thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Spacious clean facility and friendly staff"

5
Peter Z, Lunenburg 21/02/2019

I had not previously stayed at a BW in quite a few years. We were traveling and needed a hotel that was pet friendly. This was the place that met all needs. Staff went above and beyond to ensure our needs were met !

"Excellent as always"

5
scraphappy28, Harrison Township 20/02/2019

We have been coming to this hotel every year for the past 8 years as we participate at Motorama. It's always very clean, front desk very friendly and helpful. And the breakfast is just simply amazing.

"Great place!"

5
Camper23591482318, Palmerton, Pennsylvania 18/02/2019

Very nice looking and welcoming. Everything was clean. The pool was awesome. The pub offers great breakfast, has good food and is a nice place to just have a drink. We stay here every year when we come to Motorama.

"Employees make the difference between good and grewf"

4
mauinokaoi1973, New Jersey 17/02/2019

Stayed in areas while visiting Lancaster and Hershey other family .. from moment we called to book direct with front desk to the moment we left the service was superb . Employees were amazing , loony is nice , well appointed . Fresh flavored fruited waters and coffee and tea service all The time. As requested room was ready with. Rollaway inside for us, they charged extra per night for it. Room was clean , housekeeping does great job , the room was perfect . No breakfast included but it was available at the adjacent restaurant reasonably priced . Pool area was great Ans good business area

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest – Thank you for providing us with an opportunity to serve you during your recent visit to Central Pennsylvania! We appreciate your mention of our clean, comfortable guest rooms, and full-service amenities! We are pleased to hear you enjoyed our large heated indoor pool, and are happy to announce we will be improving our pool deck in a few short weeks with new tile, coping, and décor! We are very excited for this improvement, and look forward to having you back again very soon! Thank you for sharing your experiences with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Best Place To Stay"

5
User 17/02/2019

We stay here every year. The place is Great better than a lot of higher priced hotels. The place is really clean and comfortable. The staff remembers us from year to year and is extremely friendly. With the restaurant on site you don't have to leave to get a bite to eat or a drink. We wouldn't stay anywhere else. The value far exceeds what the price is.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest – Thank you for your continued loyalty to the Central Hotel! We appreciate you selecting us again and again as your choice of lodging while visiting the Harrisburg, Hershey area! Your recognition of our outstanding team is appreciated, and most certainly will be shared with those who work hard each and every day to ensure memorable experiences for our guests! We are committed to exceeding the expectations of our guests, and genuinely look forward to an opportunity to welcome you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"100% Above and Beyond"

5
ToBeHonesty, Harrisburg, Pennsylvania 13/02/2019

Words cannot describe how great my stay was. This was my second time at this hotel. I was genuinely impressed and shocked at how far this staff goes to make you feel comfortable, welcome, satisfied, and get everything you could ever hope for. The staff will literally leave to get you something that you need if they don't have it on property. The pool was huge and the water didn't burn my eyes, the bed was clean and actually pretty comfortable, and my room didn't make me feel claustrophobic. The restaurant food was pretty good but nothing compared to the banquet food - it was absolutely phenomenal! My co-workers and I wanted to play a board game (because why not - don't judge lol) so we called the front desk - they had at least 10 to choose from! The nightly prices are without a doubt affordable compared to other full-service hotels in the area. I will most definitely stay here again. I am truly so happy with the outcome and it warms my heart that the staff at this hotel will bend over backwards to ensure that their guests are content and satisfied. Well done Central Hotel. Well done.

"Nice hotel!"

5
ChristineT12345, Bensalem, Pennsylvania 11/02/2019

Hotel was clean, modern and well maintained. The front desk staff were all very helpful. The breakfast buffet at O'Reilly's was great! Large pool and fitness center. Game room and a laundry on site too.

"The only place to stay at the GAOS."

5
michaelrN4880EO, Saylorsburg, Pennsylvania 11/02/2019

Great stay at a busy show. Great staff. Always evolving shuttle service. The food was great. Breakfast outstanding. People can't help you enough. When you have long days at a show it's great to have a great restaurant on location.

"Great so far. Above and beyond "

5
michaelr431, Stroudsburg, Pennsylvania 07/02/2019

I came Thursday 1/31 and has been 1 week so far. Here for GAOS working. The food is great. The shuttle is great and improved this year. Hotel and staff extremely helpful. 4 more days to go. More to come.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear GAOS Vendor – Thank you for sharing your positive feedback regarding your current experience with us! Our team is committed to exceeding the expectations of our guests, and we thank you for your observations! Our Central location, full-service amenities, and superior service position the Central Hotel as the premier overnight venue for guests visiting the area! As it relates to the GAOS each year, our timely shuttle transportation to and from the complex, full-service restaurant, and hassle-free parking differentiate us from alternate locations. We thank you for your continued patronage, and truly look forward to welcoming you again in 2020! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent Accommodations and Service!!!!"

5
User 07/02/2019

Really my favorite hotel in the area. Nice, clean rooms, pool, and excellent restaurant/ bar attached. Kristy took great care of us and gave us lots of info that we will use to book next year's stay, thank you so much! Cheesecake was to die for!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest - Thank you for sharing your comments regarding your time with us at the Central Hotel! We appreciate your recognition of our clean rooms, large heated indoor pool, and attached full-service restaurant, O'Reilly's Taproom & Kitchen! We thank you for providing us with an opportunity to serve you, and anticipate an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Our go to hotel in Harrisburg, PA!"

5
ECVC, Benezette, Pennsylvania 06/02/2019

There is no doubt where we want to stay when our staff is in the Harrisburg area. The Best Western Premier is clean, comfortable and the pub is a plus! Always enjoy a delicious hot breakfast. Check in is always quick and efficient.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, and Staff - We are very appreciative of your kind words and specific mention of our clean, comfortable facilities, and full-service restaurant! Thank you for mentioning our awesome hot breakfast buffet! Our team is truly engaged in the guest experience, and your feedback reassures our efforts are focused in the areas that truly impact our guests! Thank you for providing us with the opportunity to serve you and your team, we look forward to welcoming you again! Kind Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Business trip"

5
Inspire49109532323, Hornell, New York 01/02/2019

This Hotel was beautiful. Everyone was welcoming and friendly. The rooms were a good size and we stayed off the pool which I highly recommend. Make sure you get to enjoy the bar and grill and take time to enjoy the free beverages at the desk. It was very good experience and I will be back.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest – We appreciate your kind words regarding your recent business trip, and overnight stay at the Central Hotel! Our central location to the area's business parks and corporate offices offer a convenient location for business travelers to call home! Our full-service restaurant, O'Reilly's Taproom & Kitchen, offers a friendly, relaxing environment with great food and personalized service! Thank you for sharing your experience with future travelers of the area, we anticipate an opportunity to welcome you again in the near future! Best Regards, Peter J. Chiccarine, CHA General Manager | the Central Hotel

"Excellent"

5
MzButterfly L, Charlotte 24/01/2019

The staff was very pleasant, especially employee name David, he had a smile on his face and was very polite! He was very knowledgeable about the facility and made my family feel at home during our visit, we need more people like David... I highly recommended this place to anyone along with the restaurant, food was very exceptional!

"Great hotel"

5
Jerry G, Philadelphia, Pennsylvania, United States 12/01/2019

Friendly staff, very clean room. The management was very helpful and accomodating. The indoor pool was a plus. Restaurant was very good for breakfast and dinner. i would recommend this hotel in the Harrisburg area

"Great hotel"

5
Jill H, Cambridge Springs 10/01/2019

Always friendly staff, neat and neat lobby, rooms are comfortable and cozy. Check in was fast and easy. Pool area is always clean and ready for use. Love staying here when we are in Harrisburg!!!!!!!!

"Comfy and Clean"

5
User 03/01/2019

Best Western Premier The Central Hotel & Conference Center provided great service from the management and staff during my stay. Clean comfy room. Fast Wi Fi and all the electronics in the room worked. Highly recommend!

"Nice place "

4
kevinss557, Zanesville, Ohio 31/12/2018

Nice sized rooms, clean, and nice heated pool. The on-site bar is good also. Location is about 15-20 minutes to Hershey Park. Some restaurants close by and a nice grocery store is close. Quality stay.

"Great Hotel Experience"

5
Culture23109149351, Butler, New Jersey 31/12/2018

Great hotel - rooms and common areas are clean and the staff are very professional and courteous. This was a team event for a hockey tournament. The hotel provided a team hospitality room which was great. It kept the kids out of the general hotel space which was great for all the guests. They had this room to play knee hockey and we set up a big screen and projector to watch movies. The parents and kids loved it. The restaurant was great for breakfast and dinner. The bar was centrally located so the kids could be supervised while the parents relaxed. I planned a team dinner in a private banquet room and the food, accommodations and staff were great.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we exceeded your expectations, and those of your team, during your time with us at the Central Hotel! Our hospitality team is genuine in our efforts to ensure clean, comfortable overnight accommodations. Most importantly, however, it is our focus to guest service which truly differentiates our property from alternate accommodations in the area! Thank you for recognizing our efforts while accommodating many hockey teams, and their families! We are pleased to hear your entire experience was positive, and we truly look forward to welcoming you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Great family trip!"

5
Courtgail, Old Bridge, New Jersey 29/12/2018

We stayed here while visiting Hershey. The staff was very friendly and accommodating to any of our requests. They didn't mind our children turning the lobby into a giant hide and seek game and one employee even made snowmen pictures while cleaning the windows. The kids loved the indoor pool and were ecstatic to have a room that opened right onto it. This was a great value and excellent escape in the cold weather. We will definitely be returning!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment during the holiday season to share your experience at the Central Hotel with future visitors of the Harrisburg, Hershey Region! Our full-service accommodations aim to exceed expectations while also providing an incredible value! Thank you for mentioning our friendly team of hospitality professionals! We wish you a very happy and prosperous New Year! Warm Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"An excellent over night stay!"

4
GreyGhost007, Washington, Virginia 29/12/2018

We stopped here for one night on our way to upstate New York and were totally pleased with our visit. The room was quiet, very clean, and the service was top notch. Having the pub on site was an added plus. After a day of driving it was nice to kick back, have dinner and walk to our room. We will definitely stay again. Everyone was very friendly and helpful. Well done!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during your recent travels to upstate New York! We thank you for mentioning our clean, quiet, comfortable guest room accommodations, and onsite full-service restaurant, O'Reilly's Taproom & Kitchen! Most importantly, however, we appreciate your specific mention of our incredible team, as it is through their outstanding efforts each and every day that we are able to fully exceed the expectations of today's travelers! Thank you for your kind words, we hope to welcome you back during your travels through the area! Best Regards, Peter J. Chiccarine, CHA General Manager |the Central Hotel

"Nice and Conveniently Located Hotel"

5
Liaquat A, Tulsa, Oklahoma 17/12/2018

This is a great hotel. You'd notice a large, beautiful and elaborate lobby area as soon as you walk in. It has a nice tile work. The hotel has an indoor swimming pool, a restaurant and banquet area. They provide 24-hour coffee and tea. The staff was friendly and helpful. The room and bathroom were clean. The toilet seat was slow close, which was very thoughtful. The room had a nice sized flat-screen TV, complimentary WiFi, refrigerator, coffee maker, and microwave. They also provide you with complimentary bottled water. It's conveniently located to both I-81, and I-83. It's close to Hershey as well Harrisburg International Airport, and Harrisburg's Train and Bus Station. The hotel provides complimentary shuttle service to both. I will definitely stay here again.

"Most relaxing stay"

5
Cruiser48928394024, Baltimore, Maryland 10/12/2018

the King room was very spacious. Very clean and comfortable. The staff were all happy, well kept and very attentive to my needs. The ball room was clean and set perfect for our company christmas party.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction at the Central Hotel! We appreciate your specific mention of our attentive, happy team members! Our incredible team of hospitality professionals represent a true service culture each and every day, and we thank you for recognizing our efforts. We are pleased you, and your colleagues, enjoyed your holiday gathering! We wish you a very happy holiday season, and look forward to an opportunity to welcome you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Just an overall bad experience"

2
Stay65920864625, Douglassville, Pennsylvania 10/12/2018

The reservation for a group was not correct. The room heater did not work. Children were running and screaming in the hallway on the third floor at midnight. We ended up leaving extremely early in morning

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking the time to share your experience at the Central Hotel with the travel community. We regret to hear of your recent uncharacteristic overnight stay with us while attending a holiday gathering with colleagues, and friends. As I mentioned during our conversation, we accept fault for any rooming list confusion you faced upon arrival to the hotel. Ultimately, it is our responsibility to ensure we are prepared to welcome our guests whether reservation changes are submitted 30 minutes, or 30 days, prior to arrival. I am confident our team will leverage the feedback you have provided to ensure our readiness to welcome all guests with the utmost level of hospitality. We genuinely appreciate your comments, as it is through the remarks of our guests that we will continue to improve upon our full-service accommodations. We anticipate an opportunity to welcome you and your colleagues again in the future. Should you encounter any issues during your time with us, such as your most recent experience, please do not hesitate to contact a member of our team during your stay so that we may work to ensure your complete satisfaction and comfort. We thank you for providing us with an opportunity to serve you, and truly anticipate an opportunity to exceed your expectations during future events at the Central Hotel. Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Conference at hotel"

5
773kurtc, Clearfield, Pennsylvania 10/12/2018

Great place to have a small conference. Everything was very convenient. Staff was very professional and friendly. Went out of their way to take care of things. Free internet!! Had the breakfast buffet and was well stocked, great selection and fresh. Room was clean and staff did a great job.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recommending our superior service, professional team, and ideal conference space for future meetings and events in the Harrisburg area! Our meeting and event coordinators, Jessica Dickey and Elizabeth Smith, truly are two of the most professional and knowledgeable individuals in the industry. Their commitment to communicating the fine details of each event to our operations team truly differentiates our facility, and we are appreciative of their outstanding efforts! Thank you for your complete recommendation of the Central Hotel; we wish you a very happy holiday season! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Our "go to" hotel in Harrisburg"

5
Menzrob, Oxford, Pennsylvania 03/12/2018

We enjoy this hotel (and its adjoining restauran/pub) so much it's not only the only place we choose to stay in Harrisburg, we're now delibertly looking for excuses to go to Harrisburg so we can stay here. From the moment we arrive the staff goes out of their way to ensure we are well cared for - we are greeted warmly, our room is always clean and comfortable, and the restaurant food and service are great. One of our favorite things to do in the evening is enjoy an after dinner drink in the lovely center atrium listening to the live music of parties in the surrounding meeting rooms or the background music the hotel provides - it's like being in a very comfortable lounge.

"Great Hotel"

5
User 03/12/2018

We were very impressed with the overall presentation of this hotel . We travel to the Harrisburg area at least annually would definitely stay again and recommend All staff were courteous and friendly food was vey good

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your remarks with the travel community! We appreciate your loyalty to the Central Hotel, and thank you for recommending our property for future visitors of the Harrisburg area! We look forward to the opportunity to welcome you back soon! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Five star customer service"

5
User 30/11/2018

I helped to staff a conference at the Central Hotel the last few days and it's been a real dream. The Convention Services Manager, Mike (Rudy) Felty, worked with our planning team to make sure the event went off without a hitch. The team here, from front desk to housekeeping to food service team, all obviously love to work here. Everyone is so friendly - always saying hello, checking to make sure we had everything we need. I wish I could have every conference/event here. They're so wonderful!

"Best hotel in Harrisburg Pa"

5
User 28/11/2018

Staying here at the Central Best Western in Harrisburg Pa is a home away from home . The staff and management are professional and friendly and inviting I look forward to coming to this hotel because when your away from home on business the people at this hotel make me feel welcomed and missing your family gets a little easier because of them .

"Great Central Location for Harrisburg and Surrounding Area"

5
Susan354, State College, Pennsylvania, Usa 27/11/2018

Stayed here to visit some H-burg attractions. Incredibly friendly staff. Clean rooms, even the corners of the bathroom were clean. Slow close toilet lid, so no crashing down in the early morning. Comfortable beds. 24 hr coffee and tea. Convenient bar and restaurant on the premises. Fitness room had alcohol gel dispenser to clean hands after working out. Lovely indoor pool.

"Thanksgiving Dinner"

5
User 26/11/2018

This was a free dinner for Veterans in the main ballroom, all Veterans, active or retired. Many brought family members, which had to pay; but OMG, it was worth every penny! I was able to enjoy dinner with my friend and cousin. We were very pleased with the menu, it really was 'Soup to Nuts'. The staff was very friendly and accommodating. If they do this next year, I will be there. I just want to thank Best Western, for the beautiful dinner and thinking of our Veterans. Thank You

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Thanksgiving Guest, We are thankful for the opportunity to serve our Veterans, and their families, on Thanksgiving each year! We fully anticipate to provide the same offering in 2019, and are pleased to hear you enjoyed your Thanksgiving with us! We appreciate your recommendation of our facilities! Keep us in mind for any overnight needs, meetings or events, or simply a night out before your return for Thanksgiving 2019! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Great Hotel, Great Staff"

5
Quest42662650839, Baltimore, Maryland 26/11/2018

Hotel seems a bit out of date on the outside but please give it a chance, it was a great hotel. The Pool, Fitness Ceter and Rooms were all perfectly clean. The Staff that we encountered were all awesome and really went out of their way to welcome us and especially my children. I will defenetly be staying here again as soon as time permits. Next time I hope to try the bar and restaurant as they seem very nice

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your courtesy and thank you for recommending our overnight accommodations to future travelers of the Harrisburg, Hershey Region. While we are not the newest property in the area, our team of hospitality professionals are committed to ensuring clean, well-maintained accommodations and superior service remain at the forefront of our daily efforts. Thank you for sharing your remarks, and for providing us with the opportunity to exceed your expectations! Happy Holidays, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Fabulous hotel!"

5
Relax20171688391, Seven Valleys, Pennsylvania 23/11/2018

Everything about this hotel is top notch. Very pleasant staff and nice layout of hotel amenities. Food at the restaurant is very delicious along with friendly wait staff. The hotel is very modern and pleasing. Their atrium is super sweet with plenty of area to socialize and kick back and relax. The indoor pool is very clean. At my visit the water was a bit chilly, but the temps outside were cold as well! I stayed in the 2 room suite, very nice!

"Best Banquet Facilities AND Staff!"

5
Steve17109, Harrisburg, Pennsylvania 14/11/2018

For the second year in a row, the non-profit where I work held our annual fundraising banquet at the Best Western Premier Hotel & Conference Center, 800 East Park Drive, Harrisburg, PA. And once again, everything was just beautiful! From the help that they gave us during the event planning process to the beautiful and spacious ballroom, we could not have found a better venue. AND THE STAFF! Both last year and this year, our banquet guests went out of their way to tell us how pleasant and helpful the entire staff was during the event. Quite honestly, I don't think one can find a better venue in the Harrisburg/Hershey area. Many thanks to all for making our event just the way we wanted it.

"Christian Churches United Banquet"

4
User 13/11/2018

We attended the CCU Banquet at the Best Western recently and had a really wonderful time. The event was held in a one of the hotel's large conference spaces. Kristy and the entire staff were very helpful and attentive. The food was delicious and the sound & video flawless. I am very happy to recommend Best Western Premier.

"Simply incredible!"

5
User 13/11/2018

I had one last stop on my tour yesterday for a last minute private event and had to get a hotel at a moment's notice. I lucked out with this one! I got there around 11 PM and was greeted by the friendliest and most helpful staff. Noticed my travel mug and told me there was tea and coffee right behind me (which was perfect because I really wanted some more hot water for my tea!) The room was clean and quiet with nice little touches like a note about a white noise app for light sleepers! I love the “fresh remote” thing. I wish more hotels would catch on. The room was great – the only disappointment was in the fact that I couldn't stay longer!

"Field Hockey Banquet"

5
User 12/11/2018

Our school has had our field hockey banquet at this hotel for 3 years. All of the parents and players have always been please. However, this year was the best due to the help of Rudy. Rudy went above and beyond to make sure that the room was set-up exactly the way we wanted it. Rudy met me at the hotel in the morning to set everything up so that I did not need to do it an hour before as in the past. Rudy moved furniture around, hung banners and helped to organize everyting. THANK YOU RUDY!!!!

"Just a couple of days stay to keep the family(with dog!) close to Mommy while she took care of business."

5
User 09/11/2018

We wanted to get a place close to downtown Harrisburg, so that my wife could take a few necessary workshops at the Community College for her nurse teaching credentials. The location was great for other things, also. The mall was so close by and also the Hershey Zoo which was an excellent zoo for the young ones. We have a 2 and 3 year old. The room was big and clean. The coffee in the lobby was always fresh and hot. The indoor pool was so much fun, keeping the little ones happy. There was a big dog yard area with clean up bags and trash cans. It seemed like all of the guests were friendly and fun to talk to. The staff was excellent and made friends with my 2 year old that loved to wave hello and good-bye every time he passed them. We bumped into Peter Chiccarine the General Manager as we were leaving and he inquired to ensure we had a pleasant visit. We could feel his genuine concern. A great stay and we will definitely be back when in the area!

"so much better"

5
annstuart44, Northampton, Pennsylvania 08/11/2018

Working at a non-profit, when traveling, we are usually stuck at sub-par hotels. My stay at the Best Western Premier The Central Hotel & Conference Center in Harrisburg, PA was a pleasant surprise. I requested and received an accessible room in order to safely shower without having to climb over the tub. The mattress was wonderful! I was there for a conference and the lunches served were delicious. I would recommend this to anyone.

"Found a really great hotel in Harrisburg PA"

5
Tourist39077489746, Springdale, Arkansas 07/11/2018

The hotel is beautiful, the décor in the rooms are a bit dated but worked fine. Fast Internet, good food in the restaurant, an excellent breakfast buffet. I will definitely stay there again when traveling back to Harrisburg.

"WOW!!!"

5
jdaniels1977, Redding, California 06/11/2018

This hotel is very nice!!! While parking and unloading the first thing I noticed was the parking lot was well lit. There was also a very fair amount of luggage carts if you have an abundance of luggage as I do. The lobby was huge! When we got to our room it was clean and the bed had plenty of pillows so I didn't have to still any from my wife. Great friendly knowledgeable staff. The excellent friendly customer service leads me to believe I will be back here in the near future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to read of your complete satisfaction! Our team is genuinely committed to delivering exceptional overnight accommodations, and we appreciate your positive remarks, and specific mention of our clean, comfortable guest rooms! We look forward to welcoming you in the near future, and thank you for providing us with the opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Rave reviews for annual conference"

5
sallyw547, Downingtown 04/11/2018

Our association has held its conference at the Best Western Premier for 5+ years. We are always warmly greeted and treated as long time friends by all staff. Can't say enough about the catering staff, Kristy, Torrie, Kevin, Freddy, James, Victor, and Jen. They work tirelessly through out the conference handling break out rooms, refreshments, and meals. They all have a can do attitude, which trickles down from folks like Liz Smith. The conference facilities are lovely, as are the hotel rooms, always clean and comfortable. The Atrium is such a wonderful place for networking and socializing. The on-site restaurant O'Reilly's offers a wonderful breakfast buffet, with made on side eggs, not heated in a microwave in a service kitchen. Salads, sandwiches, and entrees are more than ample and delicious. Shepherd's pie, chicken pot pie, and St. Patrick's pot roast are a must. Nice beer, wine, and spirits selection. Looking forward to next year's cnference, and would definatley stay at the hotel is need an overnight in the Harrisburg area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, It is comments such as yours that provide our team with the motivation to strive for hospitality excellence each and every day. Our team members, especially those you have mentioned by name, not only support our culture of care… they ARE our culture! Liz Smith's leadership through action permeates through our entire team, and we genuinely appreciate your recognition of our superior service! We truly look forward to welcoming you, and your colleagues, back to the Central Hotel for future meetings, and events. We thank you for your continued patronage, and sincerely value the relationship we have established over the last few years! Thank you again for your business, and for providing us with an opportunity to exceed your expectations! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent Conference Venue"

5
User 02/11/2018

The Central Hotel is a wonderful venue for our PAC-TE Teacher Educator Annual Assembly. All of the staff was amazing at helping us set up and keep the conference running smoothly. A few staff members were particularly helpful. Rudy was fantastic at checking in with us at our registration table and making sure we have everything we need. He was able to move chairs last minute and even helped us locate a lost projector that one of our presenters misplaced! Victor was wonderful, as he is always is, and went on a hunt during Thursday lunch in attempt to find a chocolate dessert for my pregnant belly (he was unsuccessful, but it was the thought that counts). Donna checked in on us every time she walked past our table and kept us well hydrated! Thanks to the staff for making our conference run so smoothly and efficiently.

"Great venue for conferences"

4
User 01/11/2018

Besides the intimate environment, employees like James in banquet and everyone in housekeeping made the stay personalized by the attentive service they provided. I will definitely return for both business and personal travel.

"Hotel Nice- Restaurant Terrible"

4
User 29/10/2018

The Hotel was very nice, pool was nice, however, the Irish Pub attached, I would recommend avoiding. Got in late and went to get dinner with my kids went there because it was convenient. Irish pub so i ordered their specialty shepherds pie. It was over $15 and was the incredibly tiny. It was so dry I needed 3 glasses of water to get half of it down, except our waitress disappeared. I was starving and couldn't finish it. My daughter's ribs were mediocre and we wound up sharing them Breakfast isn't included at the hotel and we had minimal time in the morning. We gave the restaurant one more chance. The $15 per person buffet consisted of instant eggs, frozen pre cooked and dry heated potatoes, microwave bacon, dry rock hard biscuits and sausage gravy from a can, along with some brown soggy fruit, and yogurt.And again no service, no waitress for drink refills. If it was a free continental b breakfast, i would have no complaints, but being that it cost me $60 to feed my family that garbage it was disappointing.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are appreciative of the feedback you have provided regarding your recent experiences at the Central Hotel. While we are pleased to hear your positive remarks regarding our guest room accommodations, we are disappointed to learn we did not fully exceed your expectations as a result of less than satisfactory food service in O'Reilly's Taproom & Kitchen. Our team is unified in our efforts to provide a high-quality product, and friendly, professional service. I am most disappointed to learn of your concerns regarding our service. I accept complete responsibility for the shortcomings you have mentioned, and I am dedicated to working with our team to ensure we exceed each and every guests' expectations while dining, or staying with us, at the Central. We appreciate your comments, as it is through the remarks of our guests that we will continue to improve our product and service. Thank you for providing us with an opportunity to serve you, we genuinely hope to welcome you back during future visits to the area. Kind Regards, Peter J. Chiccarine, CHA General Manager │ the Central Hotel

"excellent meeting venue"

5
killerhit79, harrisburg 26/10/2018

Our team was very pleased with the level of service that was presented by the staff during our two day event at the Central Hotel and Conference Center. Rudy was very accommodation with some last minute set up adjustments in order to make my team more comfortable. Victor, Donna and the food service staff were very professional with the catering service and gracious in assisting as needed. The Chef prepared a delicious meal both days and my team stated that the food was a highlight of our meetings. Customer service for any issues that we had was excellent. As a team, we have already discussed the potential of returning to the Central Hotel and Conference center for future meetings. Thank you so all of the staff that assisted in preparations and execution for our meetings.

"Great hotel"

5
Joy C, Chicago, Illinois 23/10/2018

I wanted to spend time in Harrisburg and Hershey and this hotel was in a great location and right off the highway. The hotel is very clean and had an onsite restaurant which came in handy after driving from upstate NY. Jason checked me in and texted me shortly thereafter to make sure my room was good. Bed was very comfortable and bathroom sparkled. Jason was there again in the morning when I checked out and was extremely helpful. I highly recommend this hotel!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your genuine remarks regarding your recent stay with us at the Central Hotel. Our team is passionate about delivering exceptional hospitality each and every day, and we appreciate you sharing your recommendation of our accommodations to future visitors of the Harrisburg, Hershey region! We will be certain to share, and recognize Jason, for your kind words regarding his commitment to providing our guests with memorable service! Thank you again for your recommendation, and for providing us with the opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, great amenities and friendly staff "

4
Denise S, Old Bridge, New Jersey 22/10/2018

This was our second time staying here to visit Hershey Park. A small 10-15 min ride to Hershey Park. It is clean, has a friendly staff and very comfortable to stay away from home. Has everything we need and will continue to stay here for future trips. We have already booked for November to see all the lights for Christmas and we can't wait!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with a second opportunity to host you, and your family, while visiting nearby Hershey, PA! We appreciate your mention of our full-service amenities, friendly team, and comfortable accommodations! We look forward to exceeding your expectations again very soon, and thank you once again for sharing your recommendation with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent hotel"

5
User 21/10/2018

I was there on business. The restaurant and fitness center were clean and spacious. The restaurant is excellent. Love area is very comfortable and convenient for working. The room was spacious and the service and staff were friendly and efficient

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate you taking a moment to share your positive experience at the Central Hotel with future business travelers of the Harrisburg Region. Our full-service amenities, professional service, and convenient location to corporate offices and business parks in the area truly differentiates the Central from alternate hotels in the area. We offer a variety of corporate programs designed to maximize travel budgets without sacrificing service and quality. Our programs are personalized to suit the needs of each and every guest, and we are confident our accommodations, service, and amenities will exceed the expectations of today's business traveler. We look forward to welcoming you again during future travels through the area, and thank you for your complete recommendation of our accommodations for future business class guests! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, a bit pricy"

4
Tara G, Lake Ariel 17/10/2018

We were in the area for my son's medical testing at Hershey Medical Center. Location was good. The room was average but we had doors leading to the indoor pool which was awesome. The restaurant was not crowded but the wait staff was not very attentive. Also, it would have been nice to have discounted stay for patients at the hospital like some other area hotels.

"Beautiful Hotel and Conference Center"

5
jameslV1732NU, New York 15/10/2018

This hotel is a magnificent property in an easy to reach location off of I-83. The attached bar/grill (O'Reilly's) has very good food in a great atmosphere for dining at a table or at the bar. Bartenders and wait staff were excellent. Accommodations were excellent. Hotel staff were very also accommodating and gave our group a veterans discount which made the room rates easy on all of us. Plenty of computer terminals for access to internet and travel bookings. We've already booked for the same weekend in 2019. The images on the web site represent the hotel very well. It's actually better in person. Main atrium is beyond beautiful. There was nothing we wanted or were looking for that wasn't at our fingertips. Perfect for our annual reunion of army buddies. And we were given a back-roads short-cut to Hershey park which saved us a lot of time in traffic near the show Thanks Taylor.

"Great experience!"

5
User 14/10/2018

Everyone was so welcoming. We were part of a military reunion group. The rooms were well appointed and so quiet. Quiet hours begin at 10pm. The breakfast buffet had lots of choices. Our reunion banquet was wonderful. The staff extremely helpful and efficient. If I am ever back in this region I will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community! It was such a pleasure to host you, and the entire 98th Division, during your reunion! We are pleased to hear of your complete satisfaction, and we genuinely hope to have the opportunity to welcome you in the future! Thank you again for sharing your remarks; we appreciate your complete recommendation of the Central Hotel! Warm Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"hotel near Hershey AACA fall antique car show and swap meet"

5
User 14/10/2018

The Best Western Premier was extremely convenient to major highways (I-83 and PA Rt 39) and only about 9 miles away from the Giant Center, where the AACA event took place; when looking for accommodations, we found that many of the hotels closer to the Giant Center had already been booked, and quite honestly, were extremely expensive; not only was this hotel less expensive, it was very nice with friendly and professional staff; i.e. a call to the front desk in a panic at 5AM for two toothbrushes and toothpaste resulted in a friendly face in 5 minutes with the necessaries in hand; it had pleasant surroundings and bottomless coffee in the lobby; there was an attached Irish themed restaurant and bar where you could unwind following a day of walking; the breakfast buffet had a fairly good amount of hot and cold options; we had a king room with couch, which we enjoyed for the ability to sit and watch TV or read; the room was clean and bed/pillows comfortable; indoor pool looked nice, but we did not take advantage; we would definitely return and recommend to others

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear AACA Guest, It is such a pleasure to read your feedback regarding your recent stay with us at the Central Hotel while attending the nearby antique auto show in Hershey, PA! We are proud to serve many attending guests of the event, and hope to have the opportunity to welcome you during future travels through the region! Our convenient location to Hershey, full-service amenities, and exceptional team of hospitality professionals truly differentiate the Central Hotel from alternate lodging accommodations in the area! We are committed to providing our guests with an incredible value, and I am pleased to hear we accomplished just that while providing you with a memorable overnight experience! Thank you for your complete recommendation, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"SO friendly and welcoming"

5
ToBeHonesty, Harrisburg, Pennsylvania 12/10/2018

The staff was fantastic. The breakfast buffet offers SO much and tasted so fresh!! This hotel offers so many great amenities. Some people might think it's a little outdated but I personally loved the rustic look. Definitely my go-to.

"Fantastic Hotel!"

5
User 04/10/2018

This hotel and staff were exceptional in every way. In ~25 years of Reunions this one was perfect. Service was very professional and top notch. I would definitely go there again and highly recommend this facility to others.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete recommendation of the Central Hotel with future visitors of the Harrisburg, Hershey Region! We appreciate your generous feedback, most specifically regarding our top-notch team of hospitality professionals. We genuinely look forward to an opportunity to welcome you back in the future, and thank you for providing us with an opportunity to host your event! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"September Stay at Best Western Premier"

4
William O, Warwick, United States 02/10/2018

We were visiting family in Harrisburg after the birth of our second grand daughter. Since was have family there, we visit as often as possible. We always plan to stay at this hotel.The hotel was beautifully decorated for the fall season. The staff are consistently professional and pleasant. The rooms and hotel are always clean and comfortable. Have the restaurant there is quite convenient. The food and service are top notch. The prices are quite reasonable and the daily breakfast buffet is by far the best hotel breakfast we have ever encountered . It's always very tasty. Nice selection and very reasonably priced for what you get.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, First and foremost, congratulations on the birth of your 2nd granddaughter! We are thrilled to hear your plans to visit the area always include the Central Hotel! Clean, comfortable accommodations and friendly, professional service are the cornerstones of our success, and our team is committed to building loyal guests each and every day by providing exceptional hospitality! Thank you for your mention of O'Reilly's Taproom & Kitchen as well! We look forward to welcoming you back in the near future while visiting family, and congratulate you once more on your new addition! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"silverholder"

1
wccrross, Cincinnati, Ohio 02/10/2018

Room had Food on the floor under the coffee table, food of some sort on the back of the couch. Dirt marks on the carpeting. A half empty bottle of juice lleft in the refrigerator. Dust so thick on the bottom ledge of the coffee table you could scrape it off with your finger. Entry to back of hotel was dirty. The only thing in order was the lobby.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for the unacceptable condition of your guest room upon arrival at the Central Hotel. Cleanliness is a basic guest expectation, and we failed on many levels to provide you with well-maintained, comfortable accommodations during your time with us. I appreciate you taking the time to speak with me via telephone, and truly hope that our conversation has reiterated our commitment to superior hospitality. We are humbled by your comments, and I am certain our team will leverage your feedback to impact our daily operations and support our goal of providing ultra clean accommodations. We look forward to welcoming you back in a few weeks, and thank you for providing us with a second opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Beautiful Hotel"

5
racquelwright2016, Iliamna, Alaska 02/10/2018

This is not your standard BW. It is gorgeous. The staff was wonderful and attentive. It is a great place to stay. The are around it is quiet. There is a grocery store and shopping center close by and it's close to highways that make it easy to get downtown or to the turnpike.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your outstanding feedback regarding your most recent experience with us at the Central Hotel. We appreciate your genuine observations regarding our incredible team members, who are truly committed to providing our guests with superior hospitality. Thank you for your recommendation to future visitors of the area, and for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Terrific hotel great location"

5
goldfngr, Wilmington, Delaware 02/10/2018

This is a super hotel in a great location just off the turnpike exit. The room was clean and spacious. The hotel was sparkling clean, and the attendants were as helpful as possible. The hotel has a fantastic Irish pub with great food. Check in and out was quick and professional.

"95TH Division Legacy Association"

5
jimarcher2018, Salem, Virginia 25/09/2018

The BWP was an outstanding facility for our event. It had a variety of meeting rooms for every need. The guest rooms were clean and fully stocked. All event rooms were properly set-up ahead of schedule and the A/V equipment worked as intended. The Event Planner was detailed and the Staff followed it carefully. Any issues were very minor and quickly addressed. The Staff was efficient, hard-working, cordial, and dedicated to our guests. The Facility was clean and our catered meals were excellent to outstanding. The main difference, here, was the quality of the Staff. Strongly recommend this hotel for your event!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Honorable Veteran, First and foremost, thank you, and the entire 95th Division, for your service to our country! It was truly a pleasure to host the 69th annual reunion of your association at the Central Hotel! We are pleased to hear we exceeded your expectations during your time with us, and we thank you for sharing your detailed experiences with future guests of the Harrisburg, Hershey Region! Thank you for your complete recommendation, and for recognizing the efforts and accommodations provided by our outstanding team! Respectfully, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice place to stay."

4
kk91114, Northumberland, Pennsylvania 19/09/2018

You walk in a huge lobby.The staff was very friendly and accommodating. The first room I was in the air conditioning did not work, but they moved me to a new room. There were some cosmetic repairs that needed done, but the room was nice. The Irish pub and restaurant attached was convenient and again staff was very friendly.

"Beautiful Hotel"

5
jmstorm, Ringoes, New Jersey 19/09/2018

As the bartender at the adjoining restaurant said, "This is a top-shelf Best Western." Basically, it's a nice hotel. Rooms are arranged around a central gathering space. Outer rooms have windows that let in the sun and moon. Inner rooms face the the three-story atrium and are like cocoons. I felt so coddled and safe in mine and slept like a baby. With the full-bar, wide-food-variety restaurant, this is a self-sufficient spot several miles from downtown Harrisburg. And a total bargain, at least on quiet weekdays. My Best Western Rewards status got me a free appetizer and free snacks and drinks from the little necessities store next to the front desk. There's a refrig, microwave and coffee maker in the room, but I found it easier to get free coffee lobby. No free motel breakfast, but a real restaurant breakfast, with a four-dollar discount for hotel guests.

"Professional, welcoming"

5
Maggie M, Summerfield, Florida 18/09/2018

My hotel of choice whenever I am in the area. Excellent, accommodating staff. Fair pricing. All you expect in a room at a good hotel with amenities.Hotel goes the extra mile to let you know you are welcome and a valued customer. Irish pub attached, O'Reilly's, is good Irish food. Try the Shepherd's pie - True Irish food and it was great. Fish and Chips not the best. Stick to beer and mixed Drinks. Wine selection very limited.

"Very nice property with exceptional staff"

4
countrytravelers15, Lenox, Massachusetts 14/09/2018

When we checked in and Mike was quick and informative. He was able to give us an upgrade which was amazing since we have 2 very young kids. The lobby was very nice and clean, had a bar that was not open but lots of places to sit and relax. Our room was perfect for a family. 2 rooms, each the size of a normal hotel room. Everything in the room was clean and updated. The only thing we could find that was a little older was the tub but even that was not outdated. Housekeeping was great, we never saw them since we were out for the days we were here. For those who have kids you understand how nice it is to have someone clean up after the little ones. The hotel is also a conference center. There were some smaller groups here when we were here but they were never really noticeable. There is just about everything you need within half of a mile from the hotel. Many chain restaurants, coffee shops, stores and it is very close to highways. We would come back to this hotel. Staff is amazing and location and quality are great.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction while staying with us at the Central Hotel! Our two-room family suite aligns perfectly with the needs of a traveling family, and we are pleased to hear we exceeded your expectations! Thank you for mentioning our convenient location, superior team members, and clean accommodations! We anticipate a second opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"MOLD IN OUR ROOM"

2
Mercedesbenz, San Diego, California 14/09/2018

In the first room we stayed in there was a leak in ceiling bathroom. While my daughter was taking a shower, water was dripping down after she had finished her shower. I called the front desk and they arranged for a maintenance person to come who confirmed the leak and told us we needed to move to another room. So we packed all our stuff and moved to a different room. There was a musty moldy smell in this room and my daughter was having allergies. There were locks on the windows that did not allow it to open more than an inch. I mentioned the smell to the front desk they said that they could send someone to spray air freshener! To cut a long story short, the Manager came to look and I asked her if she could take off the window locks so we could get fresh air in the room. She arranged for the housekeepers to clean the mold with bleach too. Other than this issue, I used the gym several times. I had to walk through the indoor pool area to get to the gym and it had the strongest chlorine odor I have ever smelled. It almost knocked me out. The positives of this hotel is that the staff are friendly and helpful. And they sell cold bottled water in the lobby for 25 cents each. I would absolutely not stay at this hotel again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, comfortable accommodations are basic guest expectations, and we uncharacteristically failed to deliver either of these services during your recent stay with us at the Central Hotel. Not only did we overlook the unsatisfactory condition of your guest room after initially being relocated; yet more importantly, we failed to ensure your complete satisfaction when faced with an opportunity to provide exceptional service recovery. Our leadership team is committed to fostering improvement in all facets of our accommodations each and every day, and I am certain we will leverage your feedback to support our goal of exceeding our guests' expectations. I accept complete responsibility for the substandard guest room to which you were assigned, and I appreciate you taking the time to speak with me in more detail to assist us in the location and resolution of the deficiencies you experienced. I am hopeful our conversation has reiterated our team's commitment to providing our guests with superior hospitality. We look forward to the opportunity to deliver a much-improved experience during a future visit to the east coast, and I thank you for providing us with such honest feedback regarding your stay. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice Hotel"

5
nancy462, Philadelphia, Pennsylvania 14/09/2018

The staff was exceptionally friendly, Central Pennsylvania hospitality :) I was upgraded to a two room suite. It was very spacious and overlooked the pool. It was very clean and furnishings were fairly up to date. The bed and room were very comfortable. It was a little pricey but I think it's because there were several conferences going on at same time.

"Great customer service and clean comfortable rooms"

5
Z8340ZKthomasl, Philadelphia, Pennsylvania 14/09/2018

Dont pass up this hotel. You will be pleased with the friendly staff and their attention to detail. My room had new decor and kept clean. The lobby and halls were freshly painted and had plenty of lighting

"Excellent Place to Stay in Harrisburg"

5
keithwmcgrath, Pittsburgh, Pennsylvania 12/09/2018

We were coming off the end of a vacation to Cape May cut short by the approach of a hurricane and we had to drive through constant rain storms to reach Harrisburg. So we were extremely happy that we chose the Best Western Premier for a night's stay. The service was excellent and the room was great. My son and I got to use the pool before dinner so all in all it was very good experience.

"Nice hotel, close to Hershey"

4
User 04/09/2018

Our family stayed here for our trip to Hershey. The front desk agent, Matt, was very patient and accommodating - excellent customer service. We arrived very late because we came after a concert. Our room was on the first floor, but still very quiet and comfortable. The restaurant attached to the hotel has good food for both breakfast and dinner. The pool is nice and clean, the game room and fitness center are nice as well. We will definitely be staying here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction at the Central Hotel while visiting nearby Hershey! Thank you for mentioning our quiet, comfortable guest rooms, as well as your experience in O'Reilly's Taproom & Kitchen! Our team works diligently to provide memorable experiences for our guests, and we truly appreciate your kind words! We look forward to the opportunity to welcome you, and your family, during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Very nice and clean will be back"

5
chrissie o, Dividing Creek, New Jersey 03/09/2018

Stayed at the Hershey lodge earlier this year and then stayed here this weekend and for the price will always stay here from now on.This hotel is awesome clean rooms complimentary coffee and water in hotel lobby .Beautiful indoor pool everything you need and about a 20 minute drive to all Hershey attractions .will be back.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are grateful for your kind words relating to your recent stay at the Central Hotel while visiting nearby Hersheypark! It is such a pleasure to welcome a new guest, and we are thrilled to hear we exceeded your expectations by providing clean, comfortable guest rooms! Thank you for mentioning our large heated indoor pool, and added amenities which support our goal of providing our guests with an incredible value! Make no mistake, the Hershey Lodge undoubtedly does a great job serving many visitors to Hershey each year; however, the value, service, and full-service accommodations provided at the Central Hotel are second to none! Thank you for providing us an opportunity to serve you, we anticipate an opportunity to welcome you again during future visits to the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"good overnight stay"

4
Mechelle-1, Warwick, New York 03/09/2018

Lobby is very nice. Dated but clean. Check in was easy and professional.Rooms were clean, but my room faced the highway and was quite loud at night with highway traffic. Windows should be replaced for quieter sound. The Irish Pub has incredibly wonderful fresh food, kudos to the chef. And a huge shutout to my waiter Jarred for taking such good care of me. As a single woman that often travels alone, its important to not only feel safe, but taken care of as well. Would definitely stay here again if I could nab a room not facing the highway.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations with the travel community, and for your specific mention of our clean facilities, and friendly, professional team members! We recognize quiet, comfortable accommodations are an absolute guest expectation, and understand the nearby highway may be a distraction for some, while others are comfortable utilizing the provided white noise machine located in each guest room to mask background sound. In the future, please do not hesitate to call upon a member of our team so that we may ensure a truly comfortable experience! We appreciate your complete recommendation, and thank you for sharing your candid remarks with future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Quite pleased"

5
INGRID W, Smithsburg, MD 03/09/2018

Stayed here for one night after taking the family to Hershey Park. Arrived pretty late but check in was smooth and seamless. First time I can recall ever being addressed by my name at check-in and I know it sounds silly but it made me feel kind of important. Was given Hershey bars for the grandkids which was nice and the requested rollaway was already set up in the room before we got there. Beds were a bit hard for my taste but I realize everyone has a different preference on that so can't really complain. Was nice and quiet for sleeping. Had no noise whatsoever until morning when you could hear doors opening and closing but even then not bad.Did not get to use the pool as we arrived too late but it looked nice and of decent size.Breakfast was a choice of buffet or order from menu and while not included in the price we were given a $4 discount on the buffet for having a room key. Two of our party of seven got the buffet the rest of us ordered from the menu. Service was friendly but not very fluid. I think they staff assuming most would get the buffet and perhaps didn't count on the number of people ordering from the menu. No worries, we were not in a hurry.Overall, very pleased with our experience here and would not hesitate to stay here again.

"Exceeded My Expectations"

5
rkoutso, Freeport, New York 02/09/2018

Single Dad Review - 7 & 8 yr old boys - Stayed here two nights while at Hershey Park - Top notch customer service! - Free Hershey Bars for the kids at Check-In - Beautiful Lobby with $0.25 Ice Cold Water Bottles, Free Coffee and Flavored Waters - Nice Size Pool with shallow end and depths up to 7 Feet - Arcade and Fitness Center - Attached Restaurant offers a Buffet Breakfast at a discounted rate for Hotel Guests - Full Menu for Lunch & Dinner - 20 Min Ride from Hershey - Ample Free Parking

"Get the Hershey Park package deal !!!"

4
Jon B, Fairfax, Virginia, United States 27/08/2018

Stayed here a few weeks back with my family + an extra child to take advantage of a hotel stay, breakfast and tickets to hershey park. TBH, when we drove up, the curb appeal of the building just was lacking..this immediately went out the door once we went thru the doors (see what I did there) and saw how nice the place was! There are giant hershey kisses up high..You can tell the original building is old due to the low ceilings, but the rooms are nicely appointed. The hotel concierge greets you with a hershey's chocolate bar for each person. We opted for the (higher price) room that has a back door opens to the indoor pool deck. The pool is big and the deep end is about 7.5ft. It is open until 10pm with loud pumping house music, which I don't mind. Breakfast is a buffet in Oriellys restaurant in the building. What's nice is that there is an ice cream and popcorn social in the courtyard. Looking forward to coming back! Pro tip - the pool is indoors, but if it's storming (lightning) outside, then the pool closes due to the glass roof.

"Extremely happy with this Best Western "

5
marc4427, SI,NY 26/08/2018

My wife and I stayed here because of a car show in Carlisle PA. This was our third time at this hotel . Although we can stay closer to the show in Carlisle , this hotel is worth the half hour drive . From the minute you walk in , it has the feel of a luxury hotel . At Check In they were friendly and quick . The rooms were clean and large . Bed was very comfortable with many pillows . We had breakfast in the room which was great as well . The restaurant at the hotel has a great happy hour and excellent appetizers and food . I will definitely be back next time I'm in the area . The pick was of the lobby from our room window .

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We appreciate your trust and thank you for selecting us once again for your overnight needs while attending the nearby Carlisle Car Show. Thank you for your kind words regarding our clean, comfortable guest rooms and friendly team members! It brings true pleasure to hear that we have once again exceeded your expectations, and we appreciate your recognition and complete recommendation to future visitors of the region. Thank you for your feedback, we appreciate your business! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Lovely stay"

5
PezFish, Lloret de Mar, Spain 26/08/2018

We stayed at this hotel for three nights during our visit to the area, and it was a lovely experience. I have to say that the person who checked-in us was not nice. In fact, he just said 'Name?', not 'hello' or 'good afternoon'. He did not talk during those minutes, just gave us the key (card) for the room, saying that our room number was XXX. Then, his partner realized about it and just seid hello and wished us a pleasant stay, as well as the first member. So he amended it. Since then, we interact with the staff several times (advice for dinner, Hershey Park tickets...) and service was excellent. Facilities are very well maintained, and cleanliness is a highlight at absolutely all the hotel. Rooms are large, with comfortable beds, and a perfect quality of sleep. Perfect wifi signal. Indoor swimming pool is beautiful, we used it and it's a pool where you want to be, it's really nice. We visited O'Reilly's Restaurant, close to the hotel and where you can go by a corridor. I would recommend as well. Located near Hershey Park, about 20 minutes drive. You can purchase discounted tickets at the hotel. So, my overall impression was of a lovely stay, with a great quality of sleep, in a hotel with extremely clean facilities, and with a helpful staff that made us the idea that we would repeat if we return to this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with the travel community! It is a pleasure to hear that we exceeded your expectations while enjoying nearby HersheyPark! While I am disappointed to learn of our less than satisfactory welcome, I am pleased to hear our team recovered your first impression by providing excellent service for the duration of your stay. Thank you for specifically mentioning our clean facilities, comfortable heated indoor pool, perfect Wi-Fi signal, and full-service restaurant. We are proud to provide clean, well-maintained accommodations; yet it is people that truly defines exceptional hospitality, and our team is simply the best in the area! We thank you for providing us with an opportunity to serve you, and genuinely look forward to the opportunity to welcome you again in the future. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We keep coming back!"

5
User 23/08/2018

We discovered this place around 3 years ago and keep coming back. The staff is always courteous and attentive, the rooms and facilities are always clean, and the restaurant has great food and an even greater staff! They usually give the kids a chocolate bar and ice cream social tokens upon check-in. Overall, a great place to stay with our family!! We look forward to making our reservations here again in the future!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for sharing your complete recommendation of the Central Hotel with the travel community! We too, look forward to welcoming you again, and are proud to hear we have become your hotel of choice while visiting the Sweetest Place on Earth! Our welcome Hershey bars and Ice Cream tokens are two examples of the many value-added amenities we provide which reiterate our commitment to providing an exceptional experience, and value that simply cannot be matched! We believe hospitality begins with great people… and our team is comprised of hospitality professionals who genuinely enjoy caring for our guests each and every day! Thank you for your kind words, we look forward to the opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"10th stay and 10th great experience "

5
User 22/08/2018

I've been to this hotel on several different occasions and I love everything about it. The staff is the best here. Most of them are like family to me now. I always get a great rate and even better customer service. If there is ever a problem, it is fixed in the shortest time and resolved in the most professional way. I have been a repeat guest for a while and you can see why. So what if I can pay less for another hotel or stay closer to where I need to be? Doesn't change my mind at all. This is the best hotel in the area by far. Despite what I just said, the price here is very reasonable and I've never felt like I overpaid. The hotel is easily accessible I-83 at Exit 48 via Union Deposit Road eastbound to East Park Drive. The hotel is also within close proximity to I-81, I-283, US Route 22, US Route 322, PA Route 283, PA Route 581, and the Pennsylvania Turnpike at Exit 247. The hotel is clean, comfortable, quiet, and safe. The staff members here are the best around. You will always be greeted with a warm welcome. I guarantee that. I will definitely stay here again and again

"Great Hotel Close to Hershey Park"

4
User 22/08/2018

This is my second year staying at the Best Western Premier. My family and I stay here when we are in town for Hershey Park. Easy commute to/from Hershey Park. The rooms are very clean and updated. I look forward to our return next year.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are thrilled to hear we again provided you with a memorable experience while visiting nearby HersheyPark! Thank you for recommending our clean, well-maintained guest rooms to future visitors of the Harrisburg, Hershey Region! We anticipate a return visit, and thank you for providing us with a second opportunity to serve you, and your family! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Likely Nice 5+ Years Ago"

2
goodnightla, Harrisburg, Pennsylvania 21/08/2018

This hotel is quite dated. The room was old with a few pieces of badly damaged furniture and a poorly draining bathtub. The pool water wasn't clear, the game room for the kids only had a handful of games, & the bedroom smelled musty. Also for the price they don't even include breakfast which many hotels in the area will. Honestly, the only good thing about the stay was the nice staff but in my opinion this can't make up for the below average facilities. We will try somewhere else next time around for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your feedback, and images, relating to your recent unsatisfactory experience at the Central Hotel. We take pride in providing clean, well-maintained accommodations, and I accept complete responsibility for the deficiencies you have mentioned. The difference is in the details, and your images have identified a few specific items that simply are not acceptable by our standards, nor those of our guests. While our property is not the newest in the market, our leadership team works very closely to make sure improvement plans address building needs while also implementing enhancements for our valued guests. Regardless, guest room furniture and bathtub drains are critical items listed on our thorough preventative maintenance program, and we will be certain to address the items you have identified. As a local guest, we truly hope to have the opportunity to welcome you back for a quick overnight stay at the Central Hotel. Your recent experience is not indicative of the consistent superior service and accommodations we have become known to provide, and we would genuinely appreciate a second opportunity to exceed your expectations. If I may be of assistance, please do not hesitate to reach me directly at (717) 561-2801. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Overnight trip to Hershey Park"

5
Jessicamh, Carmel, New York 21/08/2018

Went to Hershey Park with the family and decided to book here due to all the positive feedback the hotel received. Everything went smoothly during our stay, our daughter was delighted to get a free Hershey bar after check in and she enjoyed the children's social hour held from 3-6 at the lobby(kids get free popcorn and ice cream). Was 20 minutes from Hershey Park and quick ride to a variety of stores including a Burger King, Waffle House, Starbucks and many more! Wished we could of stayed an extra night. Although they do not offer a free breakfast it's still worth the stay. I will definitely recommend to anyone heading to Hershey Park!

"One Night Stay for Hershey Park"

4
Greg H, Centreville, Virginia 15/08/2018

The hotel staff were great. My kids were given Hershey bars at check in and the ice cream and popcorn in the lobby were a great treat. The 25 cent water bottles in the lobby were a welcome site after coming back from Hershey Park. We purchased a room/Hershey ticket/breakfast deal from Kidco. We were very happy with the deal. The hotel is nice and very clean. The pool was nice. The room was nice. The restaurant is very good for dinner and breakfast. We recommend this hotel.

"Great Stay!"

5
JacquiLB, Long Beach, NY 14/08/2018

We needed a hotel close to our destination and this hotel was perfect. It is also pretty near Hershey. It was clean, comfortable and the staff were very friendly and helpful. It was also convenient to have a restaurant/pub inside the hotel so we could relax and have some good food & drinks and not have to travel around. Overall, we would definitely stay at this hotel again.

"Great Experience for Large Groups"

5
User 13/08/2018

This past weekend, we stayed at this hotel with our entire travel soccer team that included 11 families. The hotel was extremely accommodating in providing our team a space to meet. They did a great job of having our entire room block on the same floor that kept us all together. The front desk staff was extremely accommodating. The rooms and the entire facility were very clean. All families enjoyed the stay and we will be back next year.

"3 story indoor pool area - Pool view room VERY noisy and smelled of chlorine."

3
keidman, Collegeville, Pennsylvania 12/08/2018

This hotel is clean and the rooms are nice, but in general this hotel is tired. There are no USB ports in the room to charge cell phones, which have become standard in most hotels. If you don't bring your block you are out of luck. A lot of the other rooms were facing the highway, so if you like a quiet hotel, this is not the choice for you.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your observations regarding your recent stay with us at the Central Hotel. We are pleased to hear our team successfully honored your request to be positioned in a poolside room, and we appreciate your mention of our clean, well-maintained accommodations. While poolside rooms may not be the best location for a quiet stay, we understand the importance of providing comfortable, restful accommodations for all our guests, and do have locations throughout the property which are much better suited for a peaceful night. While we are not the newest property in the market, our leadership team works cohesively on the scheduling of property improvement plans to ensure future projects add value to our guests while also addressing building needs. We appreciate your feedback, as the observations and remarks of our guests ultimately provide a vision for our property improvement plans, and your comments will most certainly do the same! We hope to have an opportunity to welcome you again in the future and thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Fantastic Hotel"

5
_suetolton, Willow Grove, Pennsylvania 09/08/2018

We recently stayed at the BW Premier Hotel in Harrisburg for 2 nights and it was absolutely wonderful. This was actually our second time staying here, which is why we returned this time. We were visiting Hershey Park and Harrisburg. This was an ideal location for both, only minutes away from Hershey Park. The accommodations and service were excellent. The rooms were comfortable and clean. My grandchildren just loved the pool, arcade, free pop corn & ice cream. We would highly recommend this hotel to anyone visiting this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for once again selecting us for your overnight accommodations while visiting Central Pennsylvania! It is great to hear our team exceeded your expectations by providing clean, comfortable guest rooms and friendly service! We genuinely appreciate your recommendation to future visitors of the area! We hope to welcome you, and your grandchildren, again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Not the best stay, not the worst either"

4
hanksmomma, Pennsylvania 07/08/2018

We chose to stay here during the Mecum Auto Auction because it was the host hotel. First I should say I believe the management must be phenomenal. The hotel is obviously old, but management has kept this hotel running by having a friendly & helpful staff, extras such as flavored water and coffee in the lobby, clean and up kept rooms and lobby areas, etc. Upon check in, I was asked what floor we wanted our room on. I asked what she recommended. She said the third floor would be the most quiet, so I chose that. If you want a quiet nights sleep, I do NOT recommend room 300. We stayed 4 nights and barely slept any of those nights. It was a quiet floor, however room 300 is right by the entrance to the hotel. There is a table that sets outside and every single night there was a group of people out there until 2-3 am drinking, being loud, and yelling profanities. We didn't call in a complaint because everyone has a right to spend their evening as they choose, but I think it would be wise to move the table nearer to the entrance to the restaurant/bar so people don't gravitate to the entrance of the hotel to hold their parties. That is really my only complaint. The rest of the hotel was quiet. O'Rileys restaurant/bar is attached to the hotel and offers a great selection for everyone. The lobby is beautiful, the pool area looked nice, great staff, good parking, close to many restaurants and shopping, and the list goes on.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere observations regarding your recent stay at the Central Hotel. Our team is genuine in our efforts to exceed the expectations of our guests. While we appreciate your mention of our convenient location and full-service amenities, we are disappointed to learn that we could have done more to ensure a truly extraordinary stay. It is our responsibility to provide comfortable, quiet accommodations; and I apologize that we unintentionally suggested a location which caused a disturbance in the early morning hours. In the future, please do not hesitate to reach a member of our team, or simply send a quick text to our 24-hour digital concierge who will be happy to assist you! We truly hope to have an opportunity to welcome you back in the future! If I may be of assistance, please do not hesitate to reach out to me directly! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful hotel"

5
John_Fereira, Ithaca, New York 07/08/2018

About a year ago I booked and stayed at the BW Premier on the way home from DC. Even though I was traveling alone, they put me into a suite (I think, partially because I am a BW rewards program). The room was amazing. Based partially on that stay we booked two nights at the hotel for the beginning of a week long amusement part vacation. Although it's about 20 minutes to Hershey park it's a very pretty drive. While we didn't get the upgrade to a suite the room was large, very clean, and comfortable. The staff is excellent, the lobby very welcoming, and the Irish pub connected to the hotel is better than most restaurants you'll find in a chain hotel. Sometimes it's the little things that make the difference between a run of the mill chain hotel stay and a memorable stay. This hotel seemed to cover all the little things, as well as everything one would expect from a chain hotel. I'd most definitely stay at the BW Premier again.

"Great hotel"

5
User 06/08/2018

Excellent staff, very nice hotel. Despite the fact there was a large wedding on site we never heard any noise from them. Was a great nights sleep. Restaurant was really good food. Room upgrade was wonderful

"Excellent"

5
Llewellyn C, New Jersey 06/08/2018

Perfect for families, close to Hershey park and best of all... o'reillys Restaurant and pub attached to the hotel! Great food for breakfast, lunch or dinner. Friendly staff and service... not to mention clean and spacious rooms!

"Wonderful Family Experience!"

5
AMCAR714, Queens, New York 30/07/2018

We were going to stay for three nights, but with the unfortunate rain and flooding of the area we originally cancelled. The Hotel staff was kind and understanding of the situation and allowed us to cancel without issue. The next day, after deliberation, we took a chance and rebooked for the remaining two nights. The staff made sure we were still able to have a room located close to another family we were traveling with. The hotel is beautiful. The staff is very welcoming friendly and helpful. They offer children's happy hour with free treats for the kids. The pool and workout room were very clean and well maitained. We did not have the opportunity to try the adjacent resturant, but will on our retrun visit. Highly Recommend this hotel when traveling to the Harrisburg/Hershey area!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience at the Central Hotel with the travel community. The recent weather certainly has dampened travel plans over the last few weeks, but we are happy to hear our team was able to work with you to rearrange your travel plans! We appreciate your mention of our clean, well-maintained guest rooms and public space. We're proud to provide consistency in service excellence, and we thank you for recommending the Central Hotel for future visitors of the Harrisburg, Hershey area! When you return to the area, please do not hesitate to reach out if there is anything we can do to make your stay more enjoyable! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Convenient hotel, for hershey"

5
ginabeena614, Smithtown, New York 24/07/2018

Loved our stay. This was our second time staying at this hotel. We are a family of 6, the 2 bedroom suites are perfect. This trip we were a group of 35, and had 5 rooms, all on different floors. Rooms were clean, staff is very friendly and helpful. We had an issue with a room key and Andy quickly took care of the problem. Peter the manager is very nice and friendly greeted my daughter every time he saw her, even remembered her name. She loved looking for him in the lobby. Flavored waters and hot coffee always in lobby. Quick drive to hershey park, about 20 minutes. We loved the restaurant (O'Reillys) in the hotel, had dinner there and breakfast.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for selecting us for a second time as your accommodation of choice while visiting nearby HersheyPark! We aim to provide friendly, personalized service, and I am thrilled to hear that we exceeded your expectations. It was so rewarding to see your daughter each morning, and hear her excitement regarding her experience! We thank you for your complete recommendation, and look forward to having you and your family again! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful stay"

5
Tony R, Austin, Texas 24/07/2018

We stayed two days during a quick weekend trip to Hershey. The hotel was very nice and the staff was beyond helpful with everything we could need. We were very impressed with the location, the cleanliness and the overall feel of the hotel. We'd most certainly stay here again if we're in the area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback concerning your recent stay with us, and are pleased to hear our hospitality team was both friendly, and helpful! Our convenient location, and exceptional value makes a quick weekend trip to Hershey possible! Thank you for recommending our hotel for future visitors of the Harrisburg, Hershey Region, we anticipate an opportunity to welcome you in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Clean, quiet, nicely located place to stay"

5
User 24/07/2018

Our family of three stayed here during our two day Hershey trip. The hotel was clean, quiet and comfortable. The staff was very friendly and quickly responded to our requests (extra blanket, razor). The pool is a nice size and the kids appreciated the game room. The coffee and infused water in the lobby were a welcoming touch, and we loved the Hershey kisses hanging from the ceiling. This Hotel is a short drive to Hershey, but is minutes from anything we could have possibly needed. We would stay here again for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, quiet, and comfortable accommodations are basic guest expectations that we are committed to providing our guests at the Central Hotel! Thank you for mentioning our incredible team members who truly differentiate us from alternate accommodations in the area! Thank you for selecting us as your home away from home while visiting nearby Hershey! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place for some"

3
Murphysmom63, Cincinnati 23/07/2018

Know this hotel gets rave reviews; that's why I booked it. We had spent the day at Hershey Chocolate World and wanted a place towards home afterwards. It is a very large motel with a conference center, adjacent restaurant, and huge indoor pool which makes it a wonderful place for large groups--business, sports teams, etc. We were traveling with our younger granddaughters and had 2 rooms, adjacent. I had booked this hotel directly, requesting adjacent rooms and even called the day before to confirm this. When we arrived they were scrambling to find us adjacent rooms. They placed us on the 1st floor, with sliding doors direct into the indoor pool area. Those doors were unlocked 10 am-10 pm. I did not like that arrangement. Anyone could walk into the room from the pool. This was our only source of outside light, too, which meant you needed to keep drapes closed at all times. The restaurant was just ok, and the service was slow. The front desk staff was very professional. Rooms are small and have low ceilings, but they have tried to update the bathrooms.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Murphysmom63, Thank you for sharing your experiences, and for selecting our accommodations based upon the consistent positive feedback shared by our most loyal guests. I am pleased to hear we were able to accommodate adjoining rooms, yet apologize we misrepresented our preparation upon your arrival. Our team is committed to serving our guests, and we thank you for providing us with the opportunity to honor your request. Our poolside guest rooms allow direct access to the heated indoor pool, which we are pleased you and your granddaughters were able to enjoy! The safety of our guests is paramount, and each poolside room is equipped with appropriate locking devices which may be engaged at any time by our guests from the interior of the room. Additionally, a second lock is in place on the exterior of each poolside room to safeguard our guests during nonoperational pool hours. We genuinely appreciate your candid remarks, as it provides us with invaluable observations which ultimately support our goal of providing superior hospitality! We truly hope to have an opportunity in the future to regain your trust. If I may be of personal assistance during your experience, please do not hesitate to reach me directly, as your complete satisfaction is very important to me, and our entire team! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Place to Stay!"

5
Shanick07, Annapolis, Maryland 22/07/2018

We chose this hotel because is very close to Hershey Park. Also, it was a better deal at Groupon. We stayed on Wednesday and Thursday, so it was very quiet. The receptionist was very friendly and helpful. He also handed my son a Hershey chocolate bar, and of course he made my son happy. Around the same time (5 p.m) they were having complementary popcorn at the lobby. The beds and pillows were very comfortable. We enjoyed the heated pool, and the little arcade. Right in front of the pool they have lockers, and restrooms. I would definitely recommend this hotel. The only con is that the breakfast is not included. However, they have complementary coffee, water, hot chocolate, and the in the lobby. If you want a quick breakfast It is a Panera behind the hotel. Also, the hotel has a laundry area if you need it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Shanick07, Thank you for sharing your recent experience at the Central Hotel with the travel community! It is such a pleasure to hear that our full-service amenities, including our large indoor pool and game room, paired with clean, comfortable accommodations exceeded your every expectation while visiting nearby Hershey! It is our friendly, helpful team members; however, that truly differentiate the Central Hotel. It is this same team that has supported our growth and has helped the Central Hotel become the #1 rated full-service property in Harrisburg amongst all social media channels. Simply put, our people are the best… and we are committed to serving nothing other than the best for our loyal guests. We look forward to welcoming you again and thank you for taking the time to share your experience with the community. We wish you and your family an enjoyable remainder of the summer and thank you once again for providing us with an opportunity to exceed your expectations. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Excellent hotel"

5
69bella1, Cheshire, Connecticut 19/07/2018

Hotel staff very friendly very nice beautiful hotel the general manager Peter was awesome Melissa was very helpful very polite!!everybody's just kind and courteous They go out of their way to help you and make you feel comfortable and welcome we are definitely coming back !!! I'm a single dad of two daughters and my oldest daughter lost her iPod in air hockey table and Peter and maintenance man was able to get it out for my daughter they went above and beyond my expectations 10 star hotel!!!! Thanks PB

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear 69Bella1, It has been our pleasure to provide you, and your daughters with a truly memorable stay! We will be certain to share your feedback with our team, as it through their genuine commitment to service excellence, and Melissa's support and leadership, that we are able to provide such outstanding experiences! Thank you for sharing your thoughtful words of encouragement; we look forward to caring for you, and your family, during future travels to Central Pennsylvania! Respectfully, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Family Visit to Harrisburg, PA"

5
User 14/07/2018

This premier bw was very accommodating. Indoor pool and game room are great for families with kids. The coin laundrey was quick and not too expensive. The extra touches like popcorn, cookies, and water in lobby were nice too. Easy location to attractions at Hershey, PA

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for recommending our overnight accommodations for future guests visiting Central Pennsylvania! Conveniently located to Hershey, our full-service amenities and superior team of hospitality professionals truly provide a value that cannot be matched in the area! The experiences shared by our guests are genuine, and we are proud to provide an extraordinary product with the highest level of honesty and integrity! We thank you for providing us with an opportunity to serve you, and we anticipate an opportunity to welcome you and your family during future visits to the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Kind Staff"

3
kh0ldsw0rth, Johnstown, Pennsylvania 13/07/2018

Nice hotel. Staff were very friendly and courteous. Meeting rooms had snacks and beverages for guests at all times. Local stations for the television, nothing fancy. The location was good, near restaurants and shopping.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words and specific mention of our courteous team members who are genuinely engaged in our guests' experiences! We look forward to hosting you, and your colleagues, for a follow-up event in the coming weeks! Should there be anything we can do to enhance your comfort during your time with us, please do not hesitate to reach out to a member of our team so that we may exceed your every expectation! We wish you an enjoyable summer, and look forward to seeing you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Older hotel but nice"

4
Jessica G, Indianapolis, Indiana 13/07/2018

This is an older hotel but still adequate. The staff was friendly , I love that they are very concerned about noise in the room areas w signs . They had plenty of info in the rooms above cleaning etc. the pool area was amazing and my kids loved it. If we lived around here this would be a nice stay in winter for the pool and getting a poolside room. There was a slight musty smell and the rooms probably use some good old fashion elbow grease to clean areas that get funky but don't need cleaned every visit

"Wonderful stay with our grandchild"

4
User 12/07/2018

We recently enjoyed a three day stay at Best Western Premiere Resort, in Harrisburg Pa. We booked two rooms, one for my husband, and myself, and one for our son and grandson. Booking was very easy, during which I requested adjoining rooms. Upon arrival, the front exterior is quite pleasant. The lobby inside is extraordinary. The reception desk staff were very courteous, and very prompt with our check-in process. We did indeed receive two adjoining rooms, they were located on the 2nd floor interior to the indoor pool view. I do have to note that if we had received exterior rooms, I don't know that I would have been all that happy, especially rooms to the rear of the hotel, as they abutted the hwy. You can tell the rooms had been recently updated. The room was quite lovely. It was somewhat narrower than most standard hotel rooms, but this did not bother us. The bathroom was updated and lovely also, again it was more compact than most. The only time it bothered me was when I went to put tops on, I always hit my hand on the ceiling. This would not due for most tall men. Towels were always plenty. It came with your standard amenities, and hairdryer. The room has a safe, ironing board, iron, microwave, refrigerator and coffee maker. Coffee is always available in the lobby, as is flavored ice water. There is a breakfast buffet, that does have a fee, and although reception will tell you the price stays the same for the time its open. That does not appear to be the case. As I have receipts for three different days, at three different times, at different prices. The price varied from $45-$56…. I did not inquire why but should have. The hot buffet breakfast was huge and plentiful, eggs, bacon, sausage, grits, rolls, breads, cereal, yogurt, fruit, muffins, pastry, pancakes….My husband and I enjoyed one dinner in the Irish Pub, we had the stew and it was delicious. The appetizer was to die for, seasoned rubbed chicken wings….we got the Cajun rub. They were outstanding. The indoor pool was delightful, we thoroughly enjoyed it, there were plenty of towels early in the day. There are plenty of chairs and tables, loungers. The first-floor interior rooms abut the pool and have sliding doors to the pool area. The closing time for the pool was 10pm and seemed to be quietly followed for the most part. There was only one day a noisy group seemed to linger till 10:30. There is a Walmart nearby for last minute needs. Also some fast food places. I was disappointed their were no local restaurants such as Applebees, TGI Fridays, or anything of that nature. They were more settled in Hershey. All in all it was a lovely hotel stay and we would definitely recommend it and return ourselves

"Great Stay, Highly Recommended"

5
EyeLuvMyLife, Montgomery, Alabama 12/07/2018

This is like the nicest Best Western I've ever seen! They welcomed us with open arms after an issue with another hotel left us scrambling to find someplace to stay. The employee at the front desk even gave my daughter a candy bar for the rough time we had that evening! The service and attention to detail were top notch! The lobby is impressive and offers tons of seating. We stayed for 2 nights in a room that overlooked the pool, which was a nice surprise. My daughter enjoyed both the pool and arcade/game room. We ordered breakfast from room service with the doorknob menu/ordering card and the portions were HUGE! We also ate at the attached restaurant (very convenient) and the food was delicious! While staying here, we vacationed to the Hershey Chocolate World and it was about a 20 minute drive from the hotel. This hotel was a lot more affordable than those right by Hershey too! All in all, it was a great stay and I would highly recommend it!

"Exceeded expectations"

5
User 09/07/2018

The staff was very friendly, including the GM Peter. The lobby was pleasant and offered many nice areas for conversation. The room was clean and adequate. It's a great hotel for a mid-size conference.

"No better option for visiting Hershey Park"

5
jonmatt4nr, Wilbraham, Massachusetts 05/07/2018

You can stay 5 minutes from the park and pay 2-3 times more, but why would you do that? This hotel is only 20 minutes away and has a great indoor pool which never gets too crowded. It's clean. Parking is easy. The staff is helpful (shout out to Jasmine in housekeeping who was super helpful with my requests). Kudos: Pool was exceptionally clean and well-maintained this year. Minor problem: I've noted problems with secondary entrance doors being unlocked after 8 pm even though it is posted otherwise. It appears they have mostly fixed this problem; however, I still experienced inconsistent behavior with the doors on the south entrance at night. Sometimes both were locked. Sometimes one was locked and one wasn't. One time, I used my key to enter, went back to my car because I forgot something, and it was unlocked when I returned. Seems like they still need to take a look at what is happening with these doors.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience at the Central Hotel with the travel community! We appreciate your recommendation of our accommodations for future guests visiting the Sweetest Place on Earth! As you've mentioned, our convenient location to Hershey, clean facilities, and full-service amenities deliver an incredible value that cannot be matched in the area. We'll also be certain to complete thorough preventative maintenance on each exterior entrance to the hotel, and resolve any security issues in a timely manner. Above all else, it is our responsibility to provide safe, secure accommodations for our guests, and we will be certain to follow through on your observations. Thank you for providing us with the opportunity to host you and your family, we look forward to an opportunity to welcome you during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Loved This Hotel!!"

5
samaralkhulaidi, Detroit, Michigan 04/07/2018

Beautiful Hotel with an amazing staff. Front reception was super friendly and helpful in showing us around and telling us about all the beautiful areas of Hershey, PA to visit. Room was spotless and very comfortable; had complementary drinks as well. The staff even brought us an extra sofa bed for only $10. The lobby has a huge sitting area for the guests and welcomes you with coffee. Beautiful Hotel and Service!! Would 100% recommend it to any person or family visiting the area. -Samar Alkhulaidi

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your kind words regarding your most recent stay with us! It is such a pleasure to hear that we exceeded your every expectation while visiting nearby Hershey, PA! Thank you for sharing your 100% recommendation of the Central Hotel with the travel community, we hope to have the opportunity to welcome you back! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best hotel ever"

5
nunicuty, Harrisburg, Pennsylvania 04/07/2018

The rooms were very spacious. The workers were very nice . The reception was very nice. The entrance was very nice as well as the price. Very beautiful. Nice food super delicious. I would definitely come here again.

"Staff is great but..."

3
Sweetbaboo825, Kingston, New York 30/06/2018

I stayed here at the end of my vacation in NC (room 201). Check in was a breeze even though there was a tour bus full of customers. I had a king with a balcony. Although the balcony overlooked the parking lot it was still nice to have outdoor access. I immediately changed and headed to the pool. HUGE!! Although I would think it would get crowded quickly with kids. It was a nice swim though and afterwards went back to the room, took a nice long shower with tons of hot water and nice bath products and went to the bar. Service was great and the prices were pretty reasonable for the area. Went back to the room, had a cocktail on the balcony and ordered room service. Now all this time I had basically just done a quick glimpse at the room - everything looked clean. Room service came (FYI they add 20% to the bill, and my waiter told me that but I tipped him extra anyway). Food was really quite good (burger cooked perfectly) BUT this is not normal room service where you have a tray, real silverware and condiments in glass bottles. Everything was plastic and brought to the room in a plastic bag. While there was ketchup, there was no mustard and no s&p shakers. Disappointed because I adore room service. This was about the time I also noticed the insane water damage to the ceiling in the bedroom/living room area. It was too late to change rooms but man they need to do something about that. Bed was very comfy and I would have just loved to sleep in but someone thought that 5:55 a.m. was the perfect time for the lawn maintenance crew to go through and mow the lawns. What the heck? So I fell back to sleep, ended up oversleeping and had to scramble to hit the road before rush hour, missing breakfast, which I was not happy about. I tried to send an email to management about the events through their website but was informed the secure site was down. Then sent an email through normal channels and never heard anything back. While there were some pros about my stay, I'm not sure I would stay again considering the cons.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent stay experience with us! We are very appreciative of the feedback, as it provides us with an opportunity to improve upon our guests' experiences! I hope to have an opportunity to discuss your experiences further, as I have attempted to reach you via telephone, and email, so that I may reiterate our commitment to delivering complete satisfaction! I accept complete responsibility for the oversight as it relates to the bowed crown molding in your guest room. It is our duty to ensure each room is 100% guest ready prior to arrival, and we failed to identify this concern prior to assigning your room. We have since resolved the damaged molding, and thank you for mentioning this detail! We are committed to providing comfortable, quiet accommodations for our guests, and while I appreciate your mention of the comfortable bedding, I am just as confused as yourself as it relates to the 5:55 AM lawn crew! While we also are unsure of the source, we will be certain to reiterate our agreement with our contractors to ensure any work in the vicinity of guest rooms does not begin prior to 9:30 AM. As I have mentioned above, I anticipate your return call so that we may ensure your complete satisfaction! We genuinely hope to have the opportunity to welcome you again, as the happenings of your most recent stay are uncharacteristic of our property! I welcome the opportunity to speak with you, and thank you once again for sharing your detailed observations! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best place to stay if visiting Hershey"

5
284kristis, Columbus, New Jersey 27/06/2018

My family and I have been staying here for the past 10 years! The hotel is immaculate, modern and very welcoming. The rooms are modern, always spotless and the beds are so comfortable! This hotel is perfect for families! My kids love the spacious indoor pool, arcade, and ice cream social/popcorn cart in the main lobby area. The bar and restaurant has a great buffet breakfast and menu. The staff is always friendly, welcoming and accommodating. I consider myself a hotel snob and this hotel is one of my favorites to come to year after year. It never disappoints! With only a short drive from Hershey, it is well worth it!! Also, someone's review below commented on the dated hallways and substandard rooms..I honestly think they reviewed the wrong hotel by mistake. You can't get anymore modern and immaculate then what they provide.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are truly grateful for your continued patronage over the last 10 years, and thank you for selecting us time and time again as your lodging choice while visiting nearby Hershey! We are pleased to hear we continue to exceed your expectations, and appreciate your mention of our clean, comfortable accommodations! Thank you for your complete support, and recommendation of our facilities for future visitors of the Harrisburg, Hershey Region! We look forward to welcoming you again in the future, and thank you for providing us the opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice stay!"

4
jysp, Alexandria, Va 20/06/2018

We booked a room here to stay the night after a day at Hershey Park and the Imagine Dragons Concert. Had tried to find a place in Hershey but everything was full and way more expensive. We checked in late but was very impressed with the lobby and room; clean and spacious. Oh, and they gave us free Hershey bars! O'Reilly's, the restaurant attached to the hotel had a nice brunch at a good price too. Should we ever need to go back to Harrisburg, will definitely book a room here!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear that you enjoyed your time with us at the Central Hotel, where we aim to provide a great value, superior service, and comfortable accommodations! Thank you for recognizing the value added amenities we provide to enhance our guests' experience! We are a convenient alternative to Hershey properties, and we once again thank you for selecting us for your overnight stay! We hope to welcome you again soon! Warm Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Outstanding on All Fronts!"

5
User 19/06/2018

After having our annual member meeting at another locations for seven years, this was our first time at the Central. We have a small staff and rely heavily on the facility to support all the different aspects of a meeting that includes 200+ registrants, 35 display vendors, 24 breakouts, two general sessions, breaks, lunches and a large dinner and keynote speaker. I arrived on Tuesday to set up and the staff met me at the entrance and assisted in unloading all of our meeting materials, signs and equipment. From that moment, until we left Friday morning, we experienced a staff that was always present, easily accessible, intuitive and always willing to help us attend to the needs of our registrants, staff and presenters. More importantly, in the months and weeks leading up to the event, the staff was supportive, provided their expertise as we made catering/room decisions and were always polite and helpful. We have already booked our 2019 meeting at the Central.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our meeting and events team for their outstanding commitment to ensuring a successful conference! We thank you for providing us with an opportunity to host your important event, and we are pleased to hear that we were able to assist you in providing a welcome venue for your colleagues, and attendees! Our flexible meeting space, full-service amenities, and convenient location position the Central Hotel as a Premier venue for meeting and events! As you have so kindly mentioned; however, it is our professional team and their passion for service that truly differentiates our hotel from alternatives in the area! Thank you for your business! We look forward to a long, and successful professional relationship! Best Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Returned Phone Charger"

4
User 18/06/2018

Hotel was very clean, employees helpful, and beds comfortable. No hassle checkout leaving keys in room and calling front desk made leaving much easier especially being the furthest room from the front desk. I left my phone charger on accident and they are mailing it back to me! Now that's customer service! Only down side was there wasn't any USB ports to charge a phone and only one plug in near a table or nightstand. It's about 20 min from Hershey Stadium and Chocolate World where we went. And the drive is pretty. Also, only a couple min from Dollar Tree and Burger King in a shopping plaza.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere remarks regarding your recent experiences with us at the Central Hotel! We also appreciate your mention of our central location, clean, comfortable guest rooms, and helpful team of hospitality professionals. It is our pleasure to serve you, and we appreciate the opportunity to exceed your every expectation. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We love Best Western Central!!"

5
User 18/06/2018

We come here every year for our trip to Hershey Park. We love the atmosphere of the hotel, especially the lobby. If you have kids ask for the poolside room with direct entrance to the pool - feels like you have your private pool :) I really appreciate little things like complimentary coffee and fruit infused water available all day. I am also very impressed by "fresh remote" idea since we all know TV remote is the most contaminated item in every hotel room. And last but not least: the staff is always very pleasant and helpful. Thanl you for making our stay special :) I have never been disappointed since we started coming here few years ago. 20 minutes ride from Hershey Park but well worth it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate you providing our team with another opportunity to serve you, and you family, during your annual trip to HersheyPark! We are committed to providing our guests with a value that simply cannot be matched in the area, and we thank you for recognizing the efforts of our outstanding team! We look forward to welcoming you again in the future, and wish you an enjoyable summer season! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"One of the best stays anywhere"

5
mcmonigal, Altoona, Pennsylvania 16/06/2018

Would definitely stay here again! Room was clean, bed and pillows were comfy-I recommend the two bedroom suite-we had a door that opened right to the pool???? The staff were very attentive to our every need. O'Reilly's Tap Room is connected to the main lobby. We had drinks and late night apps, portions were big and prices were right-room service breakfast was very good and also large portions. Looking forward to a return trip.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, We are appreciative of your designation as “one of the best anywhere,” and we truly thank you for sharing your genuine feedback with the travel community! Our clean rooms, well-maintained accommodations, and full-service amenities are the foundation for a great overnight stay; yet it is our team members whose passion for superior service truly creates a memorable experience for our guests. Thank you for providing us with the opportunity to serve you during your recent visit to the Harrisburg, Hershey Region! We look forward to your return! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Frequent Businnes Traveller"

5
Jclops34, Pittston, Pennsylvania 09/06/2018

I stay here at least once a month because of proximity to my office. The staff here is fantastic and will greatly exceed your expectations. Don't waste your time searching other nearby hotels. Stay here

"Convenient Location ---Huge Lobby"

4
Choc18Chip, San Jose, California 06/06/2018

The room was adequate and comfortable. Additional light in the room would be beneficial. Obviously they cater to conferences as there were many conference rooms. The attached restaurant was quite convenient.

"This is a great hotel for a visit to Hershey or Harrisburg"

5
Michael K, Brantford, Canada 05/06/2018

I have stayed at this hotel many times over many years for work. I look forward to coming back every time. The check-in process is quick and the front desk staff are helpful and courteous. This hotel has a convention centre and a large lobby. The restaurant has an excellent breakfast buffet and evening with an obviously popular bar but not loud, great for a chat in a booth or at the bar. The rooms are nicely decorated even though a highway goes along the back, I don't find night traffic disturbing in any way and have a room in the back as I write this. Please consider this review from a happy traveller.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for your business, and for sharing your complete recommendation of our overnight accommodations for future guests of the Harrisburg, Hershey Region. Our convenient location, paired with full-service amenities, and genuine hospitality truly differentiate the Central Hotel from alternate hotels in the area. We appreciate your kind words and look forward to welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel "

5
Sean C, Succasunna, New Jersey 30/05/2018

Stay there 1 night over Memorial Day weekend. What a beautiful hotel. Very clean. Staff was very friendly. Rooms are a good size. We had a view of the pool. We were there for a soccer tournament so there was a ton of kids. The pool is one of the biggest indoor pools I have ever seen at a hotel. Plenty of room for all the kids. The Irish restaurant attached to the hotel has great food and very reasonable. We had dinner there. I will use this hotel again if I go back to Hershey.

"Prom 2018"

5
turtles1205, Harrisburg, Pennsylvania 29/05/2018

Good Morning, My contact person was Jessica Dickey. She was easy to work with, attentive to details and made sure our students had a great [PROM] evening. The kids totally enjoyed themselves! Even the Principals and teachers said it was a good evening! I felt everything was WONDERFUL!! The food was delicious and ALL of the staff was great. Mike and his setup were great to work with as well as the cleanup guys afterwards – everyone was helpful, professional and courteous, double checking anything they found, making sure we didn't forget anything. Your front desk personnel were pleasant and helpful any time I asked a question or needed anything. I am looking forward to work with you and the hotel again next year. Jessica, I would like to send an email to the hotel director or manager and let them know what a wonderful job you all did – so if you could, please, send me email their addresses. Thanks again for everything –

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, Thank you for personally recognizing Jessica, and her genuine commitment to ensuring your event was both successful, and memorable for all involved. Jessica represents genuine hospitality in her words, and actions each day and her leadership, attention to detail, and focus on guest service permeates through our entire team. We are thrilled to hear our entire team exceeded your expectations, and we look forward to serving the Harrisburg High School Community in the future. Should you wish to forward a letter which will be shared with our entire leadership team, please do not hesitate to reach me directly at Peter.Chiccarine@TheCentralHotelHarrisburg.com. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel"

4
kmdl, Hopatcong 26/05/2018

This is the second time that I have stayed in this hotel on my way down to Lexington, VA. It's about the halfway point for me so a good stopping point. It's clean, comfortable, has a restaurant attached, a water cooler in the lobby with oranges and hybiscus flowers and a friendly staff. What more do you need?

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for once again selecting us as your choice of lodging while traveling through the area on your journey to Lexington, VA! It is great to hear we have earned your trust as a consistent provider of clean, comfortable guest rooms and friendly service! Our convenient location positions the Central Hotel as a great stopping point for those traveling through Pennsylvania's Interstate 81/83 corridor! Thank you for once again providing our team with an opportunity to exceed your overnight expectations! We look forward to welcoming you on your travels home! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"A very elegant and charming chain hotel"

5
Bay-Area-Grandma, San Jose, California 25/05/2018

Our stay here was pleasant and comfortable. Our major complaint was that the hearing assistive devices we requested were not readily available. The restURnr server, Gail, and the maintainance person, Dave, were super.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your taking a moment to share your feedback regarding your recent experience with us at the Central Hotel! Thank you for personally recognizing Gail, and Dave, as their commitment to serving our guests with genuine hospitality is truly remarkable! We will be certain to recognize each of them for their outstanding efforts! Above all else, our team is committed to providing safe accommodations, and we thank you for your understanding as a member of our team worked carefully to connect the appropriate Emergency Alert System in your guest room. We have noted your reservation for future visits to ensure the Emergency Alert System is prepared in advance of your arrival, as we are committed to anticipating our guests' needs! Thank you for providing us with an opportunity to serve you, we hope to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great Hotel"

5
User 23/05/2018

This was the first time that I stayed in a Best Western Premier hotel. I was very surprised at how wonderful the hotel staff, hotel room and hotel accommodations where. I would highly recommend this hotel and I was formerly in the travel business.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your first experience at a Best Western Premier property with the travel community! As you have mentioned, it is our culture of true hospitality that differentiates the Central Hotel from other accommodations in the area! Our team genuinely cares for our guests, and we thank you for defining a Best Western Premier in the simplest of ways… clean, comfortable, well-maintained full-service accommodations paired with an outstanding team of hospitality professionals! We truly value the kind words you have shared with future visitors of the area and look forward to an opportunity to exceed your every expectation again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location and fantastic staff"

5
User 23/05/2018

I had to spend 3 months out of town for business travel and chose the Central Premier for my stay. Staff was exceptional. Rooms were clean and comfortable. Restaurant had a great menu and lots of draft beer options. I would recommend this location for both business or family travel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Extended Stay Guest, It has been such a pleasure to fulfill your need for a “home away from home” over the last several weeks at the Central Hotel! We thank you for recommending our accommodations for business, and leisure travelers alike! Our full-service amenities, convenient location, and superior staff provide our guests with a value that simply cannot be matched in the area. It has truly been our pleasure to serve you! Kindest Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Comfortable Hotel with Great Staff"

5
MikeMoAtl, Atlanta, GA 18/05/2018

Older hotel that has been maintained nicely. The staff is very professional and friendly. My room was dark, but very clean and comfortable. Great free Internet and fitness room that is a bit nicer than many. Also an indoor pool and game room for the kids. I'd return if I needed to stay in that area again.

"Hotel- 3, Customer Service- 5"

4
salexi72, New York City 17/05/2018

When my husband questioned why I had booked a Best Western, I simply said it was the Best Western PREMIER...and... told him the tripadvisor reviews were awesome. That being said, we were excited and anticipating our stay. The entrance is grand. We were greeted and checked in very kindly by David. On the way to our room we noticed the hotel itself was lackluster. Scuff marks, areas that needed paint and a little TLC- but to us, that was ok. However once we got to our room and settled, I discovered hair on the "clean" remote sleeve, the peep hole jammed closed with paper of some sort, watermarks all over the ceiling, paint chipping, and after I took a shower and grabbed a towel, I found dirty tissues behind the towels- I wondered where I went wrong. David (the gentleman that checked us in) texted me asking how our stay was thus far. I phoned him and relayed what I wrote above. David was very polite and advised me to speak with Patrice the following morning. I did as such, and Patrice was attentive, professional and accommodating. She assured me the issues we had in our room would be resolved. She was diligent in making sure she could make things right by us. Overall, the hotel could use some cosmetic TLC, but the staff takes the comments and concerns about people staying seriously, and I feel like my input was of value.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Salexi72, We welcome and truly value the observations of our guests as it is through such comments that we will ultimately continue to improve our facilities and services at the Central Hotel! I accept complete responsibility for the imperfections you have so kindly shared, and I am certain our leadership team will openly accept your remarks, and leverage your feedback for improvement. We understand our guests may be faced with a deficiency from time to time, yet we are confident in our team's ability to deliver superior guest recovery each and anytime a guest experiences an unpleasantry. Thank you for personally recognizing Randy, and Patrice for their outstanding service! We will continue to work each and every day to ensure our accommodations are both clean, and well-maintained to provide the highest level of guest satisfaction! We look forward to an opportunity to fully exceed your expectations during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place to host a business event"

5
TCole_2018, Harrisburg, Pennsylvania 17/05/2018

PAA Central has held a number of event here at the hotel. All the hotel staff is always wonderful. The conference staff is very attentive and professional. Lenny and Mike both made sure our staff had hot coffee at our registration table for us. We appreciate all the personal and one-one-one attention to our last minute details. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your loyalty to the Central Hotel and are pleased to hear our team consistently exceeds your expectations! We value your business and thank you for providing us with the opportunity to serve you! We will be certain to recognize Lenny, and Mike for their unwavering commitment to providing our guests with superior service! We look forward to welcoming you and your colleagues back to the Central for future meeting and event needs! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Extremely impressed"

5
Buddybites, Northport, New York 17/05/2018

I was extremely impressed with this facility as far as atmosphere, cleanliness and hospitality. An Irish Pub is right next door, excellent food. We traveled with our dog and the cost of her stay was minimal compared to other hotels in the area. The cost of a room in this hotel is definitely worth every penny!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel, and O'Reilly's Taproom & Kitchen with the travel community! We are thrilled to hear we exceeded your expectations and accomplished our goal of providing an exceptional value! Our full-service amenities, paired with the most genuine team of hospitality professionals, truly differentiates the Central Hotel from alternate accommodations in the area! Thank you for selecting us as your hotel of choice, and for sharing your comments with future visitors of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location"

5
Steve P, Monroe Twp, NJ 14/05/2018

We lover the wonderful indoor pool, it was warm and comfy. The hotel is well maintained and very clean. They have a great Happy Hour in the Irish Bar. The food there is very good; better than many other similar places. The location is perfect for Hershey activities.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your acknowledgement of our comfortable accommodations and are thrilled to hear you were able to enjoy the area's largest heated indoor swimming pool! Our full-service amenities, paired with clean, comfortable guest rooms and genuine hospitality truly differentiate us from alternate hotels in the region! We are confident our guests will experience the absolute BEST value in the market with us, and we are eager to unveil new value-added services this summer! We hope to welcome you again and thank you for sharing your feedback with the travel community! Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Surprising hotel for the rate"

5
User 07/05/2018

Stayed here with my son. Lobby is gorgeous. Lots of business people around. We didn't visit the restaurant next door but it seemed very convenient. Check in and checkout was super easy. Pool was huge but filled with tons of screaming kids. Our only issue was that they were remodeling rooms right outside our door. It's was a little annoying, but we understood they are just trying to improve the hotel. They should not book rooms right next to construction. Otherwise great stay for a reasonable rate. Would highly recommend.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community! We genuinely appreciate your acknowledgment of our full-service amenities, unique grand atrium, and friendly team members! Hopefully, you will find time during your next visit to join us in O'Reilly's Taproom & Kitchen where great food and great service are the standard! I most certainly agree with your observations as it relates to the remodeling project here at the hotel, and recognize how this may be a concern for arriving guests. I appreciate your complete understanding, and I am happy to report we are nearing the completion of the project which consists of beautiful contemporary tiled floors and surrounding bath walls, a glass-enclosed shower in each king room, and new fixtures for all guest baths! We typically avoid placing guests near the work area; however, on this particular occasion, the hotel was at full capacity requiring the surrounding rooms to be in use. Rest assured, we are on schedule to be fully finished with all guest rooms prior to Memorial Day 2018! We appreciate your comments, and look forward to an opportunity to welcome you, and your son, back to the Central Hotel in the future! If I can be of any assistance, please do not hesitate to contact me directly! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel Office Direct: (717) 561-2801

"Banquet Experience"

5
squeeker1d, Palmyra, Pennsylvania 06/05/2018

Yesterday, my wife and I attended a United Church of Christ event in the ballroom of the Best Western. The event included numerous tables with donated objects for a silent auction. The hotel served hordevours for guest to snack on while the silent auction was going on. There were about 125 people in attendance. The servers kept our water glasses full, served our salads, meals, and desserts. It was amazing how quickly the food was served, and tables cleared afterwards. Not only was the food served quickly, it was very good. I would highly recommend this hotel for large events.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear our team assisted in the successful execution of your charitable event where all involved provided a clear display of generosity, and friendship. We thank you for selecting the Central Hotel for this event, and look forward to working with you, and the United Church of Christ, again very soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"The obvious choice in Harrisburg "

5
User 06/05/2018

I've stayed at this hotel more than 10 times and I love it more and more each time I stay. The lobby looks extravagant. It has a few computers and a piano and popcorn and water available and it's wide open. The price is always fair here. The property is always spotless and well maintained. The rooms are always clean and comfortable. And the staff members here are like family. I'd like to say a special thanks to Claude, Ethan, Patrice, Curtis, Katelyn, Randy, Enjoli, and Cher. These are the nicest people I've ever dealt with at a hotel. And Peter is a great manager. He runs a great place and he's always been nice to me when I've talked to him and he takes care of everything. I will definitely return to this hotel every time I go to Harrisburg. I always have an A+ stay when I'm here

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, First and foremost, thank you for your loyalty to the Central Hotel! We are simply honored to remain your choice of lodging while visiting the Harrisburg, Hershey Region. We truly have great people in our organization, and you have so kindly recognized many key members by name! It is through not only those you have mentioned, but also countless others who work cohesively to provide a superior level of genuine hospitality for our guests. We are certain to thank our team each day for their commitment; and tomorrow will be no different following your exceptional review! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Phenomenal Service!"

5
LLTravels2014, Baltimore, Maryland 06/05/2018

My daughter and I live in Maryland and recently drove to Pennsylvania to this great hotel for a mommy/daughter getaway and received phenomenal customer service from its employees. Everyone was happy to help and provide information on surrounding activities and was very knowledgeable of the hotel. My daughter has asthma and the staff did not hesitate to make sure we had the best humidifier for her and especially staffer Mr. Dave went out of his way to ensure that I was taking care of when I needed assistance. If you are looking for a getaway that is fun for the kids who may enjoy swimming, the arcade and also fun for the adults there is a wonderful restaurant called O'Reillys that serves amazing wings! This is definitely your hotel with a family oriented staff it feels like a whole away from home!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to exceed your every expectation! Our team's commitment to hospitality is unmatched, and we are proud of the countless members of our incredible team who are genuine in their efforts to serve our guests! We will be certain to specifically thank Dave for the personalized service he provided to you, and your daughter! We hope to see you again soon and thank you for sharing your complete satisfaction with future visitors of the Harrisburg, Hershey Region! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Clean, Comfortable & Excellent!!"

5
Weary_Traveling_Man, Old Forge, NY 03/05/2018

Check-in was a breeze, everyone was courteous and friendly. My room was sparkling clean, and the bed was very comfortable! I did not go to the bar or restaurant, but it seemed like everyone was enjoying themselves. Ony next trip through Harrisburg, I would not hesitate to stay at this property again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our accommodations for future guests visiting the Harrisburg, Hershey region. Our team is genuine in our efforts to serve and provide our guests with the utmost level of hospitality, and comfort. We are pleased that we exceeded your every expectation and thank you for recognizing the unwavering commitment of our incredible team! We look forward to welcoming you back to the Central again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Deedee831"

5
User 03/05/2018

Recently attended conference at this hotel. Staff went out of their way to accommodate and were very friendly. Would definitely recommend for conference or leisure. Rooms were clean. Refrigerators in rooms a plus. Close to shopping and restaurants. Nice indoor pool.

"Beautiful lobby, comfortable and clean room. Hotel staff friendly."

5
kendrafrench7, Lancaster, Pennsylvania 01/05/2018

Had a good experience at this hotel. The hotel staff are great and very amenable. They went out of their way to be of assistance and make our stay pleasurable. The beds and pillows are comfortable. Especially liked the lobby with the beautiful natural light!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear KendraFrench7, Thank you for your review, and for choosing the Central Hotel! We are appreciative of your recommendation of our accommodations to future guests, and especially thank you for the specific mention of our hospitality team, comfortable guest rooms, and unique grand atrium! We hope you are able to return soon whether for business, or pleasure! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"NFP annual conference"

5
grunza6, Scranton, Pennsylvania 01/05/2018

Staff is very helpful and friendly. Hotel is neat, clean and bright. Check in was easy. Staff responded quickly to needs. Great place for a business conference. Close to attractions. Peter, from management, went out of his way several times to make sure everything is perfect!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate you taking a moment to share your recent experience at the Central Hotel with the travel community! Our entire team is committed to serving our guests with genuine smile, and we appreciate your kind words! Thank you for your recommendation to future conferences looking for a comfortable, convenient, and superior venue in the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Love this place"

5
lettyrules, New York City, New York 27/04/2018

We stay at this hotel every April for our yearly family/friends Hershey trip. It is convenient to all and a great place to stay. Beautiful rooms are all updated and kept immaculate. I really like staying in the first floor rooms that lead out onto the pool. Nice sized pool that is kep at the perfect temperature.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, It is refreshing to hear we continue to exceed your expectations at the Central Hotel while visiting nearby Hershey with family & friends! We thank you for recognizing our clean guest rooms, and comfortable guest room accommodations. Consistency is critical in any business, and we are pleased to hear that we have consistently provided you, and your family, with memorable experiences. Thank you for providing us with the opportunity to serve you, we genuinely look forward to welcoming you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Central PA Gem"

5
torino2, south carolina 24/04/2018

The room was not only clean but had also been updated. Check in was quick and easy as was also the checkout. The staff here are all terrific and really treat you like a valued customer. The food in the restaurant is excellent. No need to leave the hotel. Excellent location not far from center city and Hershey. It is my choice when visiting central PA. Hope you will also discover this Gem like I did.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us as your hotel of choice while visiting Central Pennsylvania, most specifically Harrisburg, and nearby Hershey! We are appreciative of your encouraging feedback regarding your time with us and are pleased hear we exceeded your expectations as it relates to guest room cleanliness, service, and amenities! Thank you for your recommendation and label as an authentic hospitality gem in the region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Hotel, Great Service"

5
David_Ba928, Lafayette Hill, Pennsylvania 24/04/2018

When attending a business conference, it is rare for a hotel to exceed expectations. The Best Western Premier in Harrisburg does just that. First impression: you walk into a large open atrium that really nice. The staff is very friendly when you get to registration. Nice touch; a free coffee bar open all of the time across from registration. The sleeping rooms: large, comfortable beds, and above average bathroom amenities. Meeting rooms are well staffed and maintained. Banquet and meeting foods are very good. Overall: we'll definitely return. Kudos to staff and management.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Our entire team of hospitality professionals are committed to exceeding the expectations of our guests; and we are pleased to hear we accomplished our goal! Thank you for identifying our unique grand atrium, comfortable accommodations, and well-maintained meeting facilities as product differentiation features. Whether traveling for business or pleasure, we aim to provide our guests with a great experience, and we are confident in our ability to deliver a consistent high-quality product and superior guest services. We hope to have the opportunity to welcome you again and thank you for providing us with the opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Artisan Guitar Show Review"

5
johnB9424QV, Harrisburg, Pennsylvania 23/04/2018

The Premier Best Western, Central Hotel Harrisburg proved to be an excellent venue for the Artisan Guitar Show. Exhibitors and audience members were constantly made to feel welcome—from the cheerful pansy planters at entrance doors, arts and crafts inspired atrium with complimentary beverages, meticulously clean display area and bathrooms to the friendly and accommodating staff. Hotel staff did a wonderful job of quickly and competently providing many set-up changes because of the complexity of the show. Special recognition must be given to both Mike Dickey, Food and Beverage Manager, and Jessica Dickey, Catering Manager. On several occasions, they were able to anticipate potential issues and provide excellent suggestions in order to facilitate a smooth operation. They did so in a very confidential and professional manner and provided very helpful support.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Artisan Guitar Show Guest, Thank you for sharing your observations and positive comments relating to the Artisan Guitar Show at the Central Hotel! Our team looks forward to hosting this event each year, and we thank you for sharing your kind words and recognition! Most importantly, we will be certain to share your feedback with Mike and Jess, as their exemplary leadership and hands on approach support the successful execution of events both big, and small. The difference is in the details, and our professional convention services team is honored to work with our guests to ensure a great experience. We truly look forward to welcoming the Artisan Guitar Show in the future and thank you for taking a moment to share your generous words regarding our team members, and full-service amenities. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Dog Show Extravaganza"

5
PollyPhin, Baltimore 22/04/2018

Spent three wonderful days at this hotel along with 100+ corgis and their owners for a Specialty dog show. The hotel and restaurant could not have been more pleasant and the staff could not have been more helpful. They didn't even mind the dog hair! The only negative-the beds could use better quality mattresses and pillows.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Pembroke Corgi Invitee, It was a pleasure to welcome such a notable show for the Pembroke Corgi Club! We appreciate your acknowledgement of our clean, well-maintained accommodations, and friendly, helpful team! Our housekeeping team members work tirelessly each and every day to ensure ultra clean accommodations for our guests, and we will be certain to recognize Kim, and Barbara for their leadership! Our team takes pleasure in the successful execution of challenging events, and we couldn't be prouder of the countless individuals who collectively worked together to ensure a great experience. Our flexible meeting space, unique grand atrium, and full-service amenities make the Central Hotel the perfect venue for meetings and events in the Harrisburg, Hershey Region! Thank you for your kind words, and for recommending our facilities for future events in the area! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"great stay"

5
thirdeyeblind, germantown, MD 16/04/2018

Our first time stay at this hotel. We usually stay at the Hershey Lodge when we''re in the area to catch a Hershey Bears hockey game. The Check in was quick & easy and the staff was extremely helpful. The room was comfortable. The fitness center and pool area was great. Some room open right onto the pool deck. We will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations regarding your recent experience with us while visiting nearby Hershey for a Bears hockey game! Located less than 10 miles from Hershey, our convenient location, superior full-service amenities, and exceptional guest service position the Central Hotel as an ideal alternative to Hershey lodging! We are committed to providing our guests with an exceptional value, and we appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region! Bets Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business Conference"

5
ekeane2018, Harrisburg, Pennsylvania 11/04/2018

From beginning to end the staff at the Central Hotel - Best Western Premier was outstanding! Everything we needed to host a successful conference was provided with a great customer-focused attitude. In addition, the meeting spaces /guest rooms were top notch and the food exceeded our expectations. We will definitely be looking to host at the Central Hotel again in the future!! I highly recommend for your personal and business needs.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate the recognition of our entire team of hospitality professionals, as such experiences would not be possible without their hard work, and dedication! We will be certain to share your feedback with our team, and we genuinely anticipate an opportunity to welcome you, and your colleagues, back in the near future! As you have so kindly mentioned, our facilities are ideal for guests visiting the area for business, or pleasure. We are inspired to provide memorable experiences because of such feedback that you have so kindly provided. Thank you for providing us with the opportunity to serve you, we truly appreciate your recommendation of our accommodations for future guests of the area. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Pleasantly Surprised"

5
KingSteve, Pennsylvania 09/04/2018

Stayed at The Best Western Premier over the past weekend with my daughters for an event at the State Farm Show Complex. The first thing I noted was the exceptional customer service! Every time I saw an employee, they always asked if everything was good and made sure we did not need anything. The staff was fantastic! The room was clean and comfortable - honestly nothing exceptional, but met my expectations - a great value! The 24 hour coffee/water station in the lobby was a nice extra as well. The pool and fitness areas were clean and were in good condition. We had the breakfast buffet both mornings - selection was good. The waitress we had both mornings (I unfortunately did not get her name) was fantastic! Overall, the hotel was conveniently located for us to easily get to the Farm Show Complex within 10 minutes. There were lots of great chain restaurant options within a couple minute drive of the hotel. I would certainly recommend this hotel based on the tremendous staff and the convenient location!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing such thoughtful observations regarding our full-service amenities, convenient location, and clean, comfortable guest rooms at the Central Hotel! We are most appreciative, however, of your specific reference to our outstanding team members who are genuine in their efforts to engage with our guests, and exceed expectations by providing friendly, personalized service! I am proud of the countless individuals who work hard each and every day to support our goal of providing unmatched hospitality, and I will be certain to forward your comments to the many members of our team who make our vision a reality. Thank you for your complete recommendation of our accommodations, we truly hope to have an opportunity to serve you again in the very near future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and reasonable rates"

4
MBRUNNER25, Severna Park, Maryland 07/04/2018

I once stayed at a Best Western in St. Michael's. I thought I would never stay at another after that one. This place was great. Clean, modern, comfortable, and affordable. Would totally stay here again! Maybe it's the “premier” that makes it better! Lol:)

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we have amended your perception of the Best Western Brand as a direct result of your recent experience with us at the Central Hotel! As a Premier property, we are proud to provide a refined atmosphere, first-rate amenities and accommodations, and superior guest service. Our hospitality team supports our goal of exceeding our guest's every expectation by providing a consistently exceptional level of friendly, professional service! We thank you for providing us with an opportunity to serve you, and we genuinely appreciate your kind remarks! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Spring break "

4
User 03/04/2018

I am a hotel snob but I will say this is the BEST Best Western I have ever seen. I almost said no but once I showed up it was a thumbs up for sure. The pool is great and the staff is very friendly. Best part they have two room suits!!!! Please check out the restaurant and ask for Taylor.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel with the travel community! We appreciate your mention of our heated indoor pool, professional and friendly staff, and two-room suites! Our full service amenities truly differentiate the Central Hotel from alternate accommodations in the area! We hope to have an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"GREAT overnight stay!"

4
Jesslaub, Allentown, Pennsylvania 02/04/2018

We were only in town for one night but had a great visit at this hotel. The restaurant has great food and the staff were friendly and helpful. The check in process was quick and the room we had was very clean and up to date.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your mention of our full service accommodations, and are pleased to hear you enjoyed you short stay with us! Our consistently clean, ultra-comfortable guest rooms, updated facilities and public spaces, and truly exceptional restaurant differentiate us from other top ranked full-service properties in the area! We thank you for providing us with an opportunity to serve you, and look forward to an opportunity to do so again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Annual Event extraordinarily executed by hotel staff."

5
we4singalto, Harrisburg, Pennsylvania 02/04/2018

This is the 2nd year in a row our annual fundraiser has been planned at this property. Going forward, we will always plan on coming back, as the staff is phenomenal in making the venue "perfect" even up to the last minute with changes etc. The food was liked by all guests, equipment provided had no issues, and banquet staff delivered high quality service in clearing dirty dishes and keeping food trays filled, Front desk staff also helped when necessary during the event, and overall, the event was perfectly executed in all areas of hotel responsibility.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear we exceeded your every expectation while hosting your Annual Event at the Central Hotel! Thank you for recognizing our caring, helpful team members whose dedication to genuine hospitality enables such memorable experiences! Our incredible team paired with flexible, well-maintained meeting space and a convenient location in Central PA positions the Central Hotel as a practicable option when searching for a venue in the Harrisburg, Hershey region! Thank you for recognizing the efforts of our team, and for trusting us with your main event! We look forward to hosting you and your colleagues again next year! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great hotel and staff"

5
vetter022018, Gillett, Pennsylvania 02/04/2018

Stayed with my family over easter/spring break. Very accommodating and helpful staff. We were also traveling with our puppy and the staff put us on the first floor near an exit to make it easier for our furry companion. Kids loved the big indoor pool. Attached restaurant/bar was also nice to have right there on property for the wife and I after the kids went to bed.

"Nice Front Desk Staff, Big Lobby, Good for Events"

4
Bri Z, Gaithersburg, Maryland 01/04/2018

We participated an event held in the hotel and needed three rooms. The front desk staff was very nice and helped to arrange our rooms adjacent so the kids could practice together before the competition. Thanks.

"Hidden Gem of Harrisburg "

5
User 27/03/2018

Due to the recent snow storm we had last week, I was unable to get home and booked a room here. The staff was very accommodating in all departments and my room was clean. The bathroom seemed to have been recently renovated as it was very modern looking. I was impressed with how many amenities were in the bathroom upon checking in as well as the list of more amenities I could obtain from the front desk if needed. So even though it was an unexpected stay, I definitely enjoyed it!

"Excellent oasis in the storm"

5
User 26/03/2018

My husband and I booked a last minute, dog-friendly room at this hotel during the recent snow storm to break up our drive. Boy, were we impressed! Not only is the quality of the hotel better than expected, but the service was top notch. Another highlight was the amazing Irish pub in the hotel that has dozens of unique, hard to find beers and good comfort food, just what you need after a day of driving in the snow. When I left my Kindle in the room by accident after we checked out, staff went above and beyond to mail it back to me and refused to let me pay for the shipping. Unbelievably amazing! In this day and age, it was special to find such attentive service. We will definitely be back if we're in the area again. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your genuine feedback regarding your time spent with us at the Central Hotel during a recent snow storm! Our team members and their unwavering commitment to hospitality support our goal of consistently providing our guests with comfortable accommodations, even amidst the poorest of weather conditions! Thank you for recognizing our efforts, and for sharing your recommendation of the Central Hotel with future guests of the Harrisburg, Hershey area! We hope to have an opportunity to welcome you again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Betty"

5
Betty R, Rochester, New York 25/03/2018

Walking into the hotel you feel welcome. I felt right away it was going to be a pleasant stay. Randy who checked me in was awesome. I wanted a different room location away from the elevator and he gladly took care of it. He also said we would in joy the in house restaurant and said the steak was excellent. It was. If traveling in the area again I would stay.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your mention of the superior first impression you have described while arriving at the Central Hotel. Most notably, we thank you for your specific mention of Randy, as his genuine commitment to hospitality truly is an inspiration to each and every member of our team. We are pleased you enjoyed your time with us, and thank you for recommending the Central Hotel for future visitors of the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference Stay"

5
nhilger, Jamison, Pennsylvania 25/03/2018

Stayed at the Best Western Primier for a 3 day convention. They really did a great job and the staff could not have been more caring and helpful. The food was terrific too! Overall, I think it was an outstanding experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recognizing our caring, helpful team members whose dedication to serving our guests with genuine hospitality truly differentiates the Central Hotel from alternate meeting & event facilities in the region. Coupled with flexible meeting space, a convenient location, and the most professional sales & catering team in the area, the Central Hotel is committed to delivering an outstanding experience. Thank you for recognizing our efforts, and for providing us with the opportunity to serve you and your colleagues! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Best hotel, best price!"

5
User 24/03/2018

I am a greyhound driver so I travel A LOT!! This is the only hotel I go to when I'm in Harrisburg. Exceptional rooms as far as cleanliness, level of comfort and decor. Randy at the front desk is amazing!! He knows what I need/want before I can say it and he is always smiling! O'REILLY'S restaurant inside the hotel has some of the most amazing pub style food I've had (the smoked wings are killer) a gourmet breakfast buffet and almost any kind of beer you could imagine. It's a 100% non-smoking hotel. Even though I am a smoker, I appreciate not having to smell it in my room and clothes. The hotel looks exactly like the pictures...Pool, fitness center, computer area, unlimited coffee, tea and rose water, walking distance to several shopping centers and restaurants... aIl this and more for less than $150/night. Spend the night, you won't regret it!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are appreciative of your kind words regarding your complete satisfaction with our accommodations, and service at the Central Hotel. We are genuine in our efforts to provide clean, comfortable guest rooms and friendly, professional service each and every day. Thank you for recognizing Randy for his commitment to exceptional hospitality! We appreciate the opportunity to welcome you often to your home away from home! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business trip"

4
User 22/03/2018

This is my second stay at the Best Western Premier Hotel. I found on both occasions that the front desk staff were friendly and helpful. The king bed was comfortable and the room neat and clean. My next trip to Harrisburg will find me staying at the Premier.

"Great hotel for the price"

5
SWEECIE, NJ 21/03/2018

Once a year my daughter competes at Hershey Park in a cheer competition. For the last three years we have stayed at this hotel. What a great choice! The hotel is clean, modern and the staff is very accommodating. There is always fresh coffee/tea in the lobby throughout the day. The pool area is perfect for kids and families. The rooms are always clean and large enough for a family of four. If you need extra bedding they provide a cot the size of a bed. The room is equipped with a small refrigerator and microwave to offset some of the cost of traveling. We have also had the opportunity to eat in their banquet room and the food was very tasty. Looking forward to coming back next year.

"Never again "

2
User 19/03/2018

I found it to be dirty. Also, when I checked in at 7 pm on a SUNDAY, I opened the door to my room and the housekeeper was there on the phone. Very odd. The bathroom floor was dirty and no wash cloths. I did let house keeping know and was brought some. However, the next day, no wash cloths. My room wasn't cleaned until after 2 pm the second day I was there either. Front desk staff not friendly or engaging. The conference/food staff were very nice and friendly.

"Went way above and beyond!"

5
pennsylvanialica, Greenville, Pennsylvania 19/03/2018

The office staff was wonderful to work with for our convention this past weekend but Mike and his set up crew staff were the best I've ever worked with...they were there for anything extra that was needed from microphones, to additional tables to helping me decorate etc.....they were so polite and respectful and appreciated all the hard work we put into a convention and wanted to make it as successful as possible....I can only hope they are all there next year when we go back so hopefully BW treats them well and keeps them on!

"Fairly good"

3
Michael_20120409, Gatineau, Qubec 15/03/2018

This hotel is clean and close to restaurants. We used it as a stopping point on our way to Florida. Our only disappointment was that it did not offer a complimentary breakfast. There is a restaurant within the hotel, but our past experience was not good - it was relatively expensive, and had slow service. This was an inconvenience as most other hotels on our trip offered a complimentary breakfast which was satisfying, quick and inexpensive.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Central Hotel! We are appreciative of your feedback and thank you for again selecting us as an overnight destination during your travels to Florida. We are disappointed, however, to learn of your less than exceptional experience in O'Reilly's during a prior stay with us. We recognize a great breakfast is a basic guest expectation, and our team is committed to providing great food, and friendly service each and every day. We accept complete responsibility for our service shortcomings and I am confident our team will utilize your feedback to direct our efforts as we aim for service excellence. We welcome an opportunity to have you during future travels through the area, and I appreciate your taking the time to speak with me via telephone this afternoon. Thank you for providing us with an opportunity to serve you, we look forward to seeing you again very soon. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and staff"

5
HockeyGirl2004, Harrisburg, Pennsylvania 14/03/2018

This past Saturday we had the pleasure of visiting the Best Western Premier. While there we dined in O'Reilly's Restaurant. If you haven't dined there you should and if you haven't stayed at the property you should. The staff was very friendly and helpful. The property is very clean and modern. Looking forward to our next visit.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel, and O'Reilly's Taproom & Kitchen, with the travel community. We aim to provide our guests with clean, comfortable accommodations and friendly, personalized service, and we are pleased to hear we exceeded your expectations. We thank you for choosing the Central Hotel, and genuinely look forward to an opportunity to welcome you again in the very near future. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference "

5
User 13/03/2018

This hotel is great. The room was excellent and very modern. Maybe next time I will try the pool. Very great accommodation I would recommend this motel. In a safe a secure area. The Irish pun attached has great food. Also the staff is excellent can't wait to stay next month for a week stay again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your positive comments regarding your recent stay with us at the Central Hotel! Thank you for recognizing our comfortable guest rooms, full-service accommodations, and our exceptional team of hospitality professionals! We look forward to providing you with another memorable experience next month! Should there be anything we can do to enhance your comfort during your time with us, please do not hesitate to let us know! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Quick stop"

5
Energiahealth, Stoney Creek, Canada 12/03/2018

We arrived late on march 11, coming from Washington DC en route home to Ontario and decided we'd stop for an evening to recharge and rest for the 6 hour ride ahead. The gentlemen at the front desk when we checked in... very friendly. The decor is rustic, contemporary, soft dim lighting everywhere. Loved the mini lights I. The lobby. Our room was very spacious, again decor was very contemporary(big deal for me) Great lighting in the bathroom which was small but I'd rather have a smaller bathroom and a more roomy main area. The TV was a great size. We had a main level room with the doors leading out to the pool. Kids enjoyed the pool. We used the fitness room as well, which was not bad but good enough. Fresh lemon water and coffee freshly available in the lobby for your pleasure. As we left the manager was at the door thanking us for our stay. I'd recommend this hotel for a family.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It was truly a pleasure speaking with you for a few moments prior to your departure from the Central Hotel! Thank you for taking the time to recommend our facilities for future travelers of the Harrisburg, Hershey Region! Our dedicated team of hospitality professionals, paired with full-service amenities and clean, comfortable accommodations truly differentiate the Central Hotel from alternate lodging facilities in the area! We hope you had a safe journey back to Ontario, and we genuinely look forward to welcoming you and your family back to the Central Hotel during future travels through the area! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Conference site"

5
rlscavts, Pittsburgh, Pennsylvania 09/03/2018

This location was easy to access. Rooms and facility are very clean. Staff is very friendly and accommodating as well. If searching for conference site location, this hotel is worth your consideration.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a few moments to share your recommendation of our facilities for future guests of the Harrisburg area. Whether business or pleasure, our full-service amenities, convenient location, and comfortable accommodations are sure to please. It is our team of hospitality professionals, however, which you have mentioned that truly differentiate our hotel and services from other properties in the area. We appreciate your kind words, and look forward to continuing to provide our guests with superior accommodations, and service! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nice Hotel, Great Value"

5
R6046JRkarenk, Brevard, North Carolina 06/03/2018

When I'm traveling I'm always looking for a clean, modern hotel. This hotel was both of those. The staff were friendly, the rooms were modern and clean, the amenities were an extra bonus. I used the workout room which had up to date equipment. They have an indoor heated pool which looked clean and the surrounding area was neat and appealing. The rooms were quiet, I never heard any of our neighbors. In the lobby is a business area with desktop computers and a printer for any business needs you may have.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent experiences with us at the Best Western Premier, the Central Hotel. Our team members are genuine in their efforts to provide our guests with clean, comfortable accommodations each and every day, and we truly appreciate your kind words regarding their outstanding efforts! We thank you for your recommendation to future visitors of the area, and look forward to welcoming you again in the future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"NRA hunting show in Harrisburg"

5
krazyhik, Glen Burnie, Maryland 04/03/2018

I have been staying here for years . Nice clean rooms , Staff is very friendly , Built-in restaurant, Good food, Great free breakfast , buffet style something different everyday. Of course free Wi-Fi , Free coffee and tea in the lobby printing services. Over all reasonable rates very nice hotel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during the recent Great American Outdoor Show in Harrisburg, PA! Our convenient location to the Farm Show Complex, round-trip transportation, and full-service amenities position the Central Hotel as a premier location for both vendors, and attendees, of the GAOS! We appreciate your positive comments, and recommendation of our facilities for future guests of the area! We look forward to welcoming you again in 2019! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Really nice place"

5
LScottOz, Philadelphia, Pennsylvania 04/03/2018

I was in town for the Horse Expo a d stayed at this hotel. The front desk staff was great, check in was easy and fast. The room we beautiful and the bed is one of the most comfortable I ever slept in. I would stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are appreciative of your feedback regarding your overnight stay with us at the Central Hotel! Thank you for specifically mentioning our clean, comfortable bedding, and your fast check-in experience! We thank you for providing us with the opportunity to serve you during your visit for the Horse Expo at the nearby Farm Show Complex! We hope to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Tired"

3
User 03/03/2018

I don't understand all the raving reviews but selected this hotel because of them so maybe came with unrealistic expectations. The hotel is aging rapidly, bathrooms look upgraded maybe in the last 5-8 years, the beds were very uncomfortable, cheap linen, cheap pillows, horrible mattress, the room lighting is mediocre at best. if you want toiletries like shampoo you have to get them at the front desk but a mouthwash is supplied in the bathroom? the soap is so drying to the skin that you really shouldn't use it, horrible. Lots of reviews raved about the cleanliness, well then I expect that light switches and the hotel guide book and such are spotless and they were not by a long shot. The pool was nice but it is a bit strange to have all the rooms facing it. the gym has newer equipment but the 2 TVs are positioned that you can only see them from 1 weight machine. the treadmills all face the OPPOSITE direction and you stare at a wall, not the most thoughtful design. The hotel location is alright, there is no restaurant in walking distance other than the Irish Pub Restaurant that's adjacent to it and I cannot recommend their food. The staff was very friendly and helpful. Price was in line with that of the other chain hotels in the area. Ok for a night but I will not stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your candid remarks regarding your recent experience with us at the Central Hotel. We are pleased to hear our team was both friendly and helpful, yet we are disappointed to learn we failed to exceed your expectations as a seasoned traveler. I accept compete responsibility for the cleanliness, comfort, and lighting deficiencies you have mentioned. We recognize each of these items are a basic guest expectation, and I am certain we will leverage your feedback for the improvement of our offerings. As it relates to lighting, we recently met with a specialist who is working with us to transition our guest rooms, and public spaces to LED lighting. We are confident in the most recent presentation, and hope to have all our guest rooms altered to LED fixtures in the coming weeks. Unfortunately, I believe the property has been misrepresented as references to limited guest room amenities, the heated indoor pool and fitness center, and O'Reilly's Taproom & Kitchen are inaccurate, and misleading to future guests. We appreciate your feedback, however, as it provides insight into areas where we have an opportunity to improve upon the communication of our offerings to our guests. We wish you continued safe travels, and thank you for providing us with an opportunity to serve you during your visit to the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Impressive"

5
4GivenMuch, Plattsburgh, New York 01/03/2018

Very inviting, modern and refreshing! Clean and up to date rooms. Wonderful restaurant and pool. What you should expect for the money. Close to anything you'd need. Friendly staff, nice business center, workout room and lounge area as well.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear that we exceeded your expectations during your most recent visit to the Harrisburg, Hershey area! Our convenient location, clean, comfortable guest rooms, and full-service amenities position the Central Hotel as the #1 choice while visiting the area! Thank you for recognizing our friendly team members! We look forward to welcoming you back to the Central Hotel during future visits to the region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Good Place to Stay"

4
PVR75, Bethel, Maine 22/02/2018

We stopped here on our way south. The hotel was clean, comfortable, and the staff were friendly. Our room was clean as well. The lobby is quite comfortable for early risers and morning coffee. There is also an Irish Pub restaurant attached to the hotel. Breakfast has an extra charge, so we chose to stop at the Ihop on our way back to the highway.

"I'll be back"

5
Larry W, Cumberland md, United States 18/02/2018

All good things must come to an end - as was my stay at the Best Western Premier. I wish I had booked another night in advance. Check in - Quick and easy. Room very clean and quiet. Very nice resturant ( O'Reilly's ) on premises. Nice shuttle to venue provided by hotel. I come back to this Hotel every year and never disappointed.

"Excellent Stay"

5
User 13/02/2018

The location was great and very central to lots of dining and activities. The accommodations that the hotel had were also very surprising. For example, I was sick and they had a humidifier at the front desk. The only con I would say about our stay is the fact that breakfast wasn't included- you had to pay for it in their pub attached to the hotel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a few moments to share your recommendation of our overnight accommodations for future visitors of the Harrisburg, Hershey Region! We appreciate your mention of our central location, and added amenities! We are committed to providing superior guest service, and we thank you again for your positive remarks! Our full service restaurant, O'Reilly's Taproom & Kitchen, provides an expanded full-hot breakfast buffet, in addition to a full ala carte menu, to make certain our guests are provided with a variety of options to start their day. Although guest rooms are not inclusive of breakfast, overnight guests are provided with an exclusive $4 discount off the menu price to enhance the value of our breakfast offerings. We thank you once again for providing us with an opportunity to serve you, and we appreciate your kind words and recommendation! We look forward to an opportunity to welcome you back to the Central Hotel again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Very pleased visitor"

5
H9823TMrebeccam, Uniontown, Pennsylvania 11/02/2018

Our room was clean and comfortable. We appreciate the convenience of the in house restaurant and the shuttle service. My husband and I were also honored to witness and be a part of the entire restaurant and bar standing for the National Anthem during the Super Bowl. It was a great experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your positive comments regarding your recent stay, and dining experience, with us at the Central Hotel and O'Reilly's Taproom & Kitchen! Our full-service amenities, convenient location, and clean, comfortable guest rooms position the Central Hotel as the #1 full-service hotel in the Harrisburg area! We hope to have the opportunity to welcome you to the Central Hotel again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference stay"

3
Greg R, Coatesville, Pennsylvania 10/02/2018

Hotel room was nice, however the bed seemed like it had seen better days and wasn't really comfortable. The bathroom looked somewhat unclean as I found someone's hair in the bathtub. The food and drinks at the restaurant/bar were great. The conference buffet meal was also great. The conference was nice and comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a moment to share your recent conference experience at the Best Western Premier, the Central Hotel. We are appreciative of your encouraging comments regarding our conference and food and beverage services, yet regret to hear that we ultimately did not fulfill our promise of providing you with an exceptional experience. Most importantly, we are disappointed to learn that we did not provide ultra clean accommodations, as our team works meticulously to ensure our guest rooms are ultra clean prior to our guests' arrival. I am confident our team will leverage your feedback for the betterment of our property, and thank you for sharing your constructive feedback with the travel community. As it relates to sleep quality, our guests typically provide rave reviews regarding our Serta Perfect Sleepers; yet we understand mattresses are an amenity of preference. In the future, should there be anything we can provide to ensure a restful night, please do not hesitate to let us know so that we may improve upon your comfort! Thank you once again for sharing your remarks, and for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"An excellent experience"

5
merrilyh2018, Honeoye, New York 09/02/2018

My husband and I spent 2 nights at this Best Western to attend a show. Everything about our stay was top shelf. Room was cl an and very comfortable. Staff was friendly and accommodating. Restaurant was good and food quality was excellent. We thought it was a great solace to stay!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with future visitors of the Harrisburg, Hershey Region! Our dedicated team of hospitality professionals is genuine in their efforts to provide clean, comfortable accommodations and we thank you for recognizing their hard work! We also appreciate your mention of the friendly service, and great food you received while dining in O'Reilly's Taproom & Kitchen! We thank you for your recommendation of our full-service accommodations, and look forward to an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Quick Visit"

5
User 06/02/2018

Though when we were there a convention was in house and use a lot of the common areas the property was still beautiful and well kept. If I am ever in Harrisburg again I would stay here again without a doubt

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the outstanding efforts of our team during a recent conference at the Best Western Premier, the Central Hotel! Our sales team and food & beverage professionals are committed to the successful planning and execution of a superior event whether we are serving 1 or 1,000 guests! Our flexible meeting space, spacious public areas, and unique grand atrium deliver a prime location for meetings and events in the Harrisburg area! We appreciate the opportunity to host your event, and thank you for your recommendation of the Central Hotel to future meeting planners! We look forward to welcoming you, and your colleagues, back to the Central Hotel in the very near future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Amazing meals, great rooms and staff!"

5
User 05/02/2018

This was by far my best hotel experience ever. I stayed with a 4 day conference and have no complaints. The meals were amazing. The staff was so helpful. Clean and comfortable rooms. Lots of parking. Very accommodating for all of our needs while we stayed and used the conference rooms. Shopping and food nearby if you need it. I hope to stay again in the future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a moment to share your positive lasting impression of the Central Hotel with the travel community! Business travelers, convention attendees, and overnight guests find our property is the ideal location for enjoying a relaxing, rewarding experience. We are appreciative of your particular mention of our clean, comfortable rooms, convenient location, and unbeatable guest service. We look forward to the opportunity to welcome you, and your colleagues, again in the near future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Great price, excellent staff, and top quality lodging "

5
User 30/01/2018

This is my 5th stay at this hotel and I will ALWAYS give a 5 star review. Everyone at this hotel takes great care of me and treats me with respect. I always get the best rate and a clean and comfortable room. I'm a Diamond Select member and this hotel always capitalizes on my top tier and they always treat me like royalty. If there's ever a problem, it's fixed in a matter of a minute with a sincere apology to go along with it. This hotel gets it. Hospitality matters and the guest really matters here. And I'd like to say a special thanks to Claude, Ethan, Patrice, Katelyn, Cher, Randy, and Enjoli. Each and every one of you has been outstanding every time I've stayed here and I would never want to visit this hotel and not see any of you here. This is definitely one of my favorite Best Westerns. I will return again and again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, It is a true joy to know that the Central Hotel is your favorite destination here in Harrisburg. Thank you in particular for your gracious feedback of our service team, and impressive list of many of our team by name! We will be certain to recognize each member you have mentioned, as it is their commitment to hospitality that truly differentiates our property from alternate lodging facilities in the area. Thank you for your business and your unwavering loyalty to Best Western, and more specifically, the Central Hotel! We and look forward to an opportunity to serve you again in the very near future, and greatly appreciate your recommendation to future visitors of the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Best hotel, amazing pool, cat friendly! "

5
JenAusch, Rockville, Maryland 29/01/2018

Fantastic hotel! We are traveling with two young boys, so a pool is a must. We were given a poolside room that was also pet friendly (traveling with cats). We were super impressed with the pool - best one we've seen in a while! Also loved the door chime that sounded when the pool was accessed (it was loud enough to be heard in the shower!) Overall a wonderful stay and definitely recommend!

"Where Is Everyone"

4
Tom C, West Chester, Pennsylvania 29/01/2018

We recently stayed at this Best Western for an overnight stay on a Saturday. It seemed like a ghost town except for a conference going on in one of the many conference areas. I guess there is nothing wrong with that if you like it to be quiet. Overall the hotel was very nice. The front desk staff was excellent, and the room was very well maintained. The hotel is a little on the older side. I noted that they did some renovations back in 2011, but some things still look a little dated. We had drinks the night before and breakfast at the attached restaurant. The staff was nice, but the breakfast was nothing to write home about.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your overnight experience with us. We are pleased you found our accommodations worthy of recommending, though apologize we failed to fully exceed your every expectation. Our team is committed to providing a memorable experience by providing well-maintained accommodations and clean, comfortable guest rooms. We are eager to complete the renovations of only a few remaining guest bathrooms in the next few weeks as we have some very exciting plans for other areas of the hotel! I am confident our team will utilize your insight for the betterment of our property as we continue to strive for excellence each and every day! We look forward to an opportunity to welcome you again, and I am confident a future stay will inspire you to write home about your incredible experience with us! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Excellent Hotel!"

5
danomoe, New Hampshire 27/01/2018

Whiletravelling to Florida, we look for a hotel that is 1)close to thehighway, 2) fairly priced3)has an on-premise restaurant.The Best Western Central checks off all of these boxes. The hotel is very clean, has ample parking, and is near Route 81. The food at the restaurant was excellent, both at breakfast and dinner. We would stay there again!

"Very Nice Hotel."

5
User 24/01/2018

I was at the BW for a three day conference and found the hotel, including rooms, restaurant, and fitness center to be a top notch facility. It's easy to access from route 83, which is a major N/S arterial through the Harrisburg area. Hotel restaurants are often not a good choice for dining, but that is definitely not the case here. There is a breakfast buffet option and the dinner fare was excellent. This is an excellent hotel choice.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Best Western Premier, the Central Hotel! We appreciate your positive remarks, most specifically regarding our comfortable guest rooms, full-service restaurant, and fitness center! Thank you for recommending our accommodations to future travelers, and for providing us with an opportunity to serve you! We look forward to welcoming you, and your colleagues, again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Beautiful Hotel and pet friendly"

5
Marjorie M, Pepperell, Massachusetts 21/01/2018

We just stayed one night to meet up with family. We had to bring our dog and the hotel accommodated us to the tee!! Our room was close to the pet walk area. The employees of the hotel were friendly and very accommodating. We are responsible pet owners, and our dog never made a "ruckus" to hotel guests and employees. I was very impressed with the hotel décor and enjoyed our room!! O'Rielly's tavern had amazing food and drinks! The breakfast was delicious!! I was definitely impressed for the affordability and accommodations!! I will definitely book this hotel in the near future!!

"Arcade Fun!"

5
JeffyBoy22, New York City, New York 14/01/2018

Had a great time here at this place. They have an arcade. That was fun to use. Rooms were clean and smelled good. The elevators and hallways were very clean. The lobby was nice and the front desk people were extremely nice. Mr. Randy was the one that checked us in, he was so helpful and gave us some good advice on places to eat at in the area as well as the hotel restaurant. The food was amazing and the waiters were really nice. Randy also checked in on us when we got to our rooms. My wife couldn't stop talking about how great his customer service skills were, she worked in the hotel industry for over 20 years and she was really impressed with Randy. He checked us in without any issues and explained everything clearly and efficiently. Great job Randy. We will be back soon.

"Great Customer Service"

5
UmarJ88, Philadelphia, Pennsylvania 14/01/2018

What a great hotel! Very clean, very nice atmosphere and the rooms were really nice. I was greeted by a very professional and cheerful front desk staff. One that stood out was a young man named Randy. He was very polite and engaging and made sure we had everything we needed. He checked on us a few times once we were in our rooms to make sure everything was okay. He is a great asset to the company, hope they keep him around. The only complaint I have is that I couldn't stay longer. Great job guys! I would suggest this hotel for everyone!

"Perfect place for a weekend getaway!!"

5
Mike B, Smiths Falls, Canada 11/01/2018

Large family rooms located right beside the pool! With warning buzzer if pool patio door from your room is opened. Nice pub with great reasonably priced food onsite. Local pizza place in the mall right beside. Spotless with very friendly and happy to help you staff.

"PA Farm Show Visit"

4
donaldy57, Erie, United States 10/01/2018

Very clean and easy to reach from major highway. Irish bar is very good, Bar food closes at 10;00 pm. Wish it was a little later but I was there on a week night and it was slow. Parking is a bit tight when the hotel is full. You may have to walk a bit after you park.

"Peter, General Manager, Excellent Guest care provider with his staff/personnel-Front Desk Associates and Sales"

5
camillebroulaw, Saint Paul, Minnesota 04/01/2018

For years, Peter,General Manager has been always among the best Managers in terms of Hospitality, guest care assistance need, humility, politeness, devotion. The hotel is secure, safe and protected, The personnel most of times follow the best experience of Peter, This hotel is clean. The environment is quiet. We recommend this hotel for families, schools for junior achievement-educational functions purposes with teachers-professors- faculty members...

"Double check"

1
cheyenned135, Harrisburg, Pennsylvania 03/01/2018

I paid with points and was still charged. Noisy neighbors, phone not plugged in. Called to complain, no answer. Very disappointing. Patrice was helpful in resolving the financial aspect. An extra headache that should have never came about!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your comments regarding your recent overnight experience with us at the Central Hotel. We appreciate your loyalty to Best Western, and certainly understand the importance of providing comfortable, well-maintained accommodations for our guests. As mentioned during our conversation, the authorization on your account was simply a hold for any incidental charges incurred during your time with us. I am pleased to hear Patrice expedited the removal of the authorization, and thank you for recognizing her exceptional service. We understand comfortable accommodations are a basic guest expectation, and do apologize for any noise concerns from adjacent guests. In the future, please do not hesitate to let a member of our team know of the concern so we can address it immediately, and ensure a comfortable experience. We wish you a very happy, and prosperous New Year. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great staff but beyond Grossed Out!"

1
User 03/01/2018

First need to preface this review to say that the hotel staff I encountered that night tried to help and a.m. staff at the adjoining restaurant was awesome! The events itemized here are not fabricated and I wish I took a photos but hindsight is always 20/20. Here's incident 1: The gross part: We entered the room and it was all great until I used the bathroom and closed the door, what do I see on the corner of the bathtub and door? Hair strands and hairs from somebody's private part (meaning down there private part)!!! Had it been just normal hair, I'd be like - yeah, ok BUT that kind of hair, EEWWW. I almost went on panic mode because I didn't want my husband or kids to see it as I didn't want the hassle to change hotels or rooms anymore after driving and it was already dark, cold and snowing so I ended up cleaning it up myself. I went to the front desk and told her what happened and I was offered a voucher for free bfast (and no I didn't do it for the free bfast) and she said she was going to tell the housekeeping manager about it. Incident 2: Soiled face towel - I pulled it "fresh" fan shaped towel and what do I see? Red lipstick stain on it. How can one miss a bright red lipstick stain. There is no way you can miss it especially after you take the time to shape the towel into a fan?! I almost gave it at this point I thought it was a joke! I went to the lobby and showed it to her. I had no words at this point that I asked for alcohol spray. She offered to get me "fresh" towels and I was given Clorox wipes w/ 3 pieces of wipes left in it. I wiped down the bathroom counter, the faucet, the doorknobs, the toilet seat, the remote the tables in the room. I didn't know what to say at this point and made a mental note to put in my review so you will know that like you I thought this was a 4+ hotel but it was such a letdown. It was such an uncomfortable night since at this point; I was already disgusted that I kept thinking of the other things they not clean!!! So, like a said in the tittle, great front desk staff but absolutely grossed out, yuck!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your uncharacteristic experiences with us at the Best Western Premier, the Central Hotel. Our team is truly committed to ensuring our guests experience clean, comfortable accommodations and I truly apologize that we did not exceed your expectations during your most recent stay. Most importantly, I am disappointed that we did not provide ultra clean accommodations. We recognize hotel cleanliness is not a distinction, but an absolute basic guest expectation. Paired with industry leading tools from Best Western, we strive to consistently provide our guests with an ultra-clean and fresh experience, and I am confident we will continue to improve upon our processes and procedures to achieve excellence. Thank you once again for taking the time to provide us with your experiences. We are committed to exceeding the expectations of our guests and appreciate your invaluable observations. We certainly hope to have an opportunity to exceed your expectations during future travels in the Harrisburg, Hershey area. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"WOW!"

5
E2173UUdavidw, Butler, United States 03/01/2018

The stay at Best Western Premier The Central Hotel & Conference Center, Harrisburg, PENNSYLVANIA, was phenomenal. The staff was helpful and cordial and the rooms were excellent in preparedness. It would be impossible for me to exaggerate how delighted my wife and I were with the Premier.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback with the Travel Community! We appreciate your recommendation, and thank you for mentioning our team members who are genuine in their efforts to provide our guests with a comfortable overnight experience! We look forward to an opportunity to welcome you again in the future, and thank you again for sharing your comments! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nothing special about this hotel"

3
Swiftmagic, Commack, New York 02/01/2018

This hotel had great reviews online and influenced me choosing it. None of my expectations were met. No general appeal to it. Rooms are very dated, you have to put each light on separately. Cold draft coming in from ac unit. I found a centipede crawling around. I would not stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your comments, and are disappointed to learn we failed to meet your expectations during your recent overnight stay with us. We thank you for your constructive comments concerning our guest rooms, most specifically our light fixtures, which are independently operated to provide our guests with the ability to set the lighting of the room to a level that is most comfortable. We are in the process of completing full renovations to each guest bathroom which includes new tile, fixtures, and finishes throughout each guest room bath. We have completed 80% of our guest rooms, and have plans to complete the remaining 35 guest rooms over the next 60 days. I do apologize for the pest which was found in your room, as our team is diligent in our efforts to ensure our guest rooms are pest free. I can assure you, this was an isolated incident, and our management team is committed to providing our guests with well-maintained accommodations. We appreciate your constructive comments, and thank you for providing us with an opportunity to serve you. We hope to have an opportunity to exceed your expectations during future visits through the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nice Hotel!"

4
nikkielynn07, Johnstown, Pennsylvania 27/12/2017

This hotel was much nicer than other Best Westerns that I've stayed in. Upon entering, the lobby was kind of dark, but nicely decorated for Christmas. There was water and coffee available in the lobby. This hotel did not offer free breakfast, but offered a discounted breakfast buffet at the adjoining restaurant. My husband and I did not visit there. The room was nice and clean. Bed were pretty firm, but pillows were comfortable. The part I didn't like about the room was that the window looked out to the pool, not the outside. You could smell the chlorine in the room and hear the kids screaming below. Luckily we didn't spend much time in the room or I would have complained about that, especially because I specifically didn't book a pool view room for that reason, but that's what they gave us. The pool closed at 10, so if you need to be sleeping earlier than that, I suggest making sure you don't get a pool view room. The only other negative about this hotel was the old, scary elevator. It seemed as only one of them was working and it made terrible noises going up and down. The stairs weren't visibly marked anywhere so we didn't take them instead. I probably should have asked where they were though. We stayed here because we had plans in Hershey and I think next time we would stay somewhere closer to Hershey because it was about a 15 minute drive to Hershey from here. However, if you are spending most of your time in the Harrisburg area, this hotel would be a great choice!

"comfortable and clean"

4
penelopes287, Washington, United States 27/12/2017

Hotel was clean and comfortable. 24 hour coffee in lobby was nice. Big indoor pool. There was a breakfast room service menu propped on my pillow but no room service was available. In fact there was no restaurant open . The hotel meet all my needs.

"Exceptional"

5
IslandCowgirl1961, Charlottetown, Canada 26/12/2017

First class service, first class lobby and seating, lounge area. Rooms are dated but exceptional in roominess, cleanliness and location. Quiet, great beds, fantastic Irish Pub adjoining for breakfast and dinner. Pool was so sparkly clean, games room for the kiddies and laundry room all together. Excellent layout to entertain everyone while getting the wash done! Always pleased with BW Premier in Canada and US. Glad we have a member card for those points !!!

"Excellent Hotel & Staff"

5
Erwin S, Baltimore, Maryland 21/12/2017

Very welcoming staff at the reception. The hotel is just great!!! One of the things i won't forget and consider this hotel one of the bests is the person (forgot to get her name) who checked us in. She let us feel very welcome to stay and that's what you must get first when stay away from home. Everything comes next. Definitely we will be back and recommend this Premier Hotel to our family and friends!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation to future travelers of the Harrisburg, Hershey Region. Thank you for sharing your observations with the travel community, and for personally recognizing our front desk team member for her hospitality upon your arrival! We wish you, and your family, a very happy holiday season! Thank you for providing us with an opportunity to serve you! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Most amazing birthday for my young son."

5
Joseph O, Fredericksburg, Virginia 18/12/2017

Stayed there for my son's 8th birthday. Patrice the front desk manager and the entire staff made sure we had an awesome stay. I recommend this place to everyone. Taylor and Jared at the bar are amazing.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Best Western Premier, the Central Hotel! We genuinely appreciate your personal recognition of Patrice, Taylor, and Jared as each member of our team is committed to providing outstanding experiences for our guests! We will be certain to recognize each of them for their unwavering commitment to exceptional guest service! We wish your son a very happy birthday, and look forward to an opportunity to welcome you again in the future! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place to stay"

5
X8039KVsandys, Malvern, United States 13/12/2017

Always enjoy coming to the BW! Staff are respectful and helpful. I always feel "heard". The restaurant accommodates any special dietary needs I've had in my many stays here! Rooms are clean and well stocked with what is needed.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your experiences with us at the Central Hotel! Thank you for your loyalty, and for consistently providing us with an opportunity to exceed your travel expectations! We will be certain to share your feedback with our team members, and look forward to welcoming you in the future! We wish you a very happy holiday season! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Aussie Tourists stay Overnight at Best Western, Harrisburg "

5
style7, Laurieton, Australia 11/12/2017

Our touring group from Australia stayed overnight at this very comfortable hotel complex while touring various states on the East Coast of the US in October just recently. All members of the party found this hotel to have very spacious rooms with twin double queen beds in the units. Plenty room for patrons with all the usual extra facilities - coffee machine, microwave with a bar fridge available too. Pity we didn't stay here for a couple of nights so we could see around the capital of Pennsylvania. Most members of our group had dinner in the dining bar area, service was very prompt & the meal very tasty and well cooked by staff. Breakfast in the morning was also enjoyable with a good range of cereal's including toast with a cooked meal available if requested by travellers in the morning prior to continuing our tour of the US & Canada. * Tour was a TripaDeal arranged trip from Australia for our party of 51. Recommend this venue to all American or international travel groups for the future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Group Leader, Thank you for sharing your positive observations and for recommending our facility for future groups traveling in the Harrisburg, Hershey Region! Centrally located to Pennsylvania's most popular destinations, our facilities are perfect for traveling groups as our distinctive grand atrium and spacious public areas fulfill group traveler's needs! Additionally, our team is dedicated to providing personalized, hospitable guest service, and we are pleased that we exceeded your expectations! Paired with full-service amenities and an incredible value, the Central Hotel truly differentiates itself from alternate accommodations in the area! We appreciate your recommendation, and thank you for selecting us during your recent travels through the area! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"In Town for a Hockey Tournament"

5
paulhR9542UQ, Parkville, Maryland 10/12/2017

Hotel is great. Multiple teams from different states stayed there. They did a fantastic job of taking care of the special needs of hockey teams. It has a nice bar/ restaurant, a great pool and a large lobby. Second time we have stayed there and it gets two thumbs up.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your encouraging observations and for recommending our facility for future teams participating in events throughout the Harrisburg, Hershey Region! Centrally located to the region's sporting venue's, our facilities are perfect for traveling groups as our unique grand atrium and spacious public areas fulfill group traveler's needs! Our heated indoor pool is one of the largest in the area, and our expanded game room and full-service restaurant provide plenty of activity to occupy time between events! We truly appreciate your recommendation of the Central Hotel, and thank you for selecting us during your recent event in the area! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"AWESOME Hotel!!!"

5
353kurtk, Pittsburgh, United States 05/12/2017

Highly recommend this destination and the staff, rooms, and food we are EXCELLENT! Will definitely be back and this will be my place to stay when I visit Harrisburg area!! Very polite, respectful and helpful staff throughout the hotel and restaurant!

"Best place to stay in Harrisburg"

5
Louise C, Reynoldsville, United States 05/12/2017

This is by far, the best place to stay in Harrisburg. The hotel is lovely, staff is congenial, service is tremendous , food great, bed SOOOOOO comfortable. We look forward to going to PA Christmas and Gift Show just to stay there!

"Great stay after a long day at the PA Christmas Show"

5
adriennem946, Saint Leonard, MD, United States 05/12/2017

We were very pleased with our stay at Best Western Premier. The rooms were clean and well maintained and hotel staff were very professional, friendly, and accommodating. We booked rooms at this hotel for next year when we attend the PA Christmas Show. Highly recommend this hotel.

"Best Western Premier: The Innovator of Customer Service and Satisfaction"

5
Hewlett106, Baltimore, Maryland 04/12/2017

Based on my stay at the "Best Western Premier at Harrisburg, PA" it was absolutely amazing. The service was outstanding by all staff members. When we arrived at the Premier it was just simply beautiful with the Holiday decorations. The music was so relaxing an welcoming as you arrived. As I was greeted by Randy at the Front desk he greeted me with a smile and he answered all of my questions and concerns. Randy also, called after I checked in to see if, everything was okay with my room. He extended his customer service by making sure we were fine by periodically checking on us. Also, Katie extended her customer service to us by helping with an request for our family. Everyone was so helpful and made sure we enjoyed our stay at the Premier. In HARRISBURG, PA the Best Western Premier hotel is your it hotel. If, you want amenities, conference center, accommodations, restaurant, pool and fitness center this is the place you would want to stay.

"10 Stars!"

5
christinetyler2017, Sykesville, Maryland 04/12/2017

This is the best hotel I have stayed at in years! The hotel is beautiful, and the staff (especially Randy at the front desk!) are so professional, kind, and accommodating. The rooms are beautiful, and they cater to all of your needs. Everyone, from Randy at the Front Desk, to the staff at O'Reilly's Restaurant, to the housekeeping staff were all so incredibly warm and friendly. Will be back time and time again!

"Excellent Stay"

4
SlowPoke59, Apex, North Carolina 26/11/2017

We stayed in this hotel on our way North. Harrisburg can be problematic for good hotels some were surprised to find this upscale hotel. The staff was very helpful and nice. Our room was very clean and comfortable. The restaurant and bar were a great place to watch some TV and hang out after a long drive. The breakfast cost $10 a piece but it was worth it. I would highly recommend this hotel.

"Clean, spacious, comfortable"

5
Amanda G, Brooklyn, New York 26/11/2017

My husband and I stayed here for one night on our way back home from a Thanksgiving visit. The hotel lobby is open and welcoming, and our room was spacious and well-appointed. Very comfortable bed. Our shower was large and pristine. We also stopped at O'Reilly's (bar/restaurant downstairs)for dinner and drinks — my sandwich was very tasty, and the bar had a good number of interesting beer options on tap. Would definitely stay again if passing through the Harrisburg area.

"Nicest BW we've stayed in"

5
matmul45, Loudon, Tennessee 25/11/2017

We were really impressed with this hotel. It had a lovely large lobby and well appointed rooms. We liked that it had a restaurant on site.The exercise room had top line equipment and was very clean. The staff were sharp looking and very nice. A great stay from start to finish.

"PFESI Conference"

5
24Redman, New London, Pennsylvania 22/11/2017

We have an annual Conference, this was our 27th Annual Conference for PFESI, Pennsylvania Fire and Emergency Services Institute that provides by parisian information to our elected officials. This year we added a Fire Safety Training hosted by NFPA which was a great added feature to our annual conference. The Hotel and Staff do a great job and thank them for all their hard work.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We are appreciative of your kind words regarding the execution of your recent annual conference at the Best Western Premier, the Central Hotel. Our team is dedicated to exceeding the expectations of all our guests, and we are pleased to hear we were able to do so during your recent event. We look forward to welcoming you, and your colleagues, back to the Central Hotel for future meetings and events! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Mike's crew out of town."

5
E4751ALmichaels, Boonsboro, Maryland 21/11/2017

We work out of town in different areas of the Mid Atlantic region. I only put my men in a hotel that I would take my wife to. I happily married 20 years. The Harrisburg area can be a challenge to find a safe very good quality room. We have it with Best Western Central. Only negative is the breakfast buffet doesn't start until 6:30. We stayed for it a couple times and it was one of the best we have seen. Too much to mention. But we skipped lunch on the days we stayed for breakfast. Very positive experience.

"Highly recommend this hotel."

5
B9778VEtinad, Cambria, United States 21/11/2017

I was very pleased with the decor, cleanliness, courteous staff, as well as delicious food in the restaurant. Despite how busy the hotel was during my stay, I had a peaceful and enjoyable stay. I highly recommend this hotel.

"Great hotel and awesome value"

5
joserV4076JP, Lawrenceville, United States 19/11/2017

We stayed here because we were going to the PSU game. This hotel was a great halfway point for us and we saw excellent reviews on Trip Advisor. The hotel was excellent. The pub had a lot of great beers and the food was very good.

"no Buffet breakfast"

3
nancykD9308XE, Freehold, United States 15/11/2017

No Buffet breakfast was given at this Premier Hotel after multiple stays at Best Westerns Children were very disappointed! The staff's response was very blaze. Price in the Hotel's restaurant for breakfast changed to a higher price in a matter minutes in the morning, regardless of the fact that we came down to breakfast twice within 10 minutes, but had changed our mind.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Member, Thank you for your loyalty to Best Western, and for providing us with an opportunity to serve you and your family. We acknowledge the misunderstanding regarding breakfast service, as the majority of Best Western properties do indeed include breakfast in the guest room rate. We are fortunate to deliver a full-service restaurant experience at the Central Hotel, and we are pleased to offer both an extensive full hot breakfast buffet, and ala carte options to ensure our guests have a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet. We appreciate your comments and thank you for your loyalty to Best Western. Thank you for taking the time to speak with me via telephone in more detail, and for providing us with an opportunity to make it right! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"best western conference"

3
User 14/11/2017

It was nice enough but the pool does not open until 10am so don't plan on using it in the mornings.... the restaurant staff in the evenings are just fair and we had a fire alarm get low on battery and therefore beeped all night! They didn't compensate anything

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience at the Central Hotel with the travel community. We appreciate the opportunity to serve you, as we understand the area provides many overnight options for visiting guests. We appreciate your observation regarding the hours of our heated indoor pool and will be certain to discuss a possible modification to accommodate guests who wish to utilize the pool prior to 10 am. The current time has been set to accommodate our guests who are staying in poolside guest rooms, as we wish to provide quiet accommodations for all our guests. We appreciate the observations of our guests as it provides us with helpful insight into the areas where we have the opportunity for improvement. We look forward to the opportunity to welcome you during future visits to the area and thank you once again for sharing your remarks with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Enjoyed our visit. Would stay again"

5
User 13/11/2017

Friendly hotel staff. Clean hotel. Nice and clean amenities. Reasonably priced. Would stay here again. Near major highways for easy access to downtown Harrisburg. The adjoining restaurant O'Reilly's was convenient with decent food.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate sharing your comments with the travel community! Thank you for specifically recognizing our central location, clean accommodations, and friendly team of hospitality professionals! We are pleased to read our full-service amenities exceeded your travel expectations, and appreciate your recommendation for future guests of the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Excellent hotel"

5
kerryv427, Taunton, Massachusetts 13/11/2017

I first stayed last year for a few days and the hotel was so clean and staff was very friendly and accommodating.The restaurant on site was amazing. So when I knew I would be traveling back to the area I didnt have to search for a hotel I knew exactly where to stay.. If you are looking for a nice place to rest your head on vacation this is a great place to stay

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for providing us with a second opportunity to serve you during your most recent travels through the Harrisburg area! We truly value your business, and appreciate your confident recommendation of our hotel to the travel community! We wish you continued safe travels, and look forward to welcoming you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We Couldn't Be More Satisfied!!!"

5
AngiePTHarrisburg, Mechanicsburg, Pennsylvania 13/11/2017

We held our annual Year-End Conference here last week. We cannot say enough great things about our entire experience. From the staff, to the food, to the Facility. Our experience was made that much better by Curtis Wilson, Operations Manager. He went above and beyond to make sure we had everything we need. He even stayed LONG past the time he was supposed to go home on the Evening prior to our conference, staying until 9:00 PM to ensure we were ready to go the next day! The food was AMAZING and every little thing that we had asked for was there the day of the event.Liz Smith made sure every detail was taken care of. If we had a special request in the middle, all we had to do was ask Victor and he made sure we had everything we needed immediately! We just cannot say enough great things about this venue.

"Room NOT ADA, but Amazing staff"

2
laceymom, Salem, Virginia 08/11/2017

Room was supposed to be ADA with roll-in shower. Almost no ADA features including 6" threshold into shower. Top of mattress was about 4' high, not accessible to ADA person. Staff was beyond amazing and did everything they could to help us have a good night's stay including bringing me a step stool from their shop so I could get into bed. Do not know what else I can say except their staff is awesome.

"Ok for the price."

3
N1423DRkenl, Island of Hawaii, Hawaii 06/11/2017

Room could have been in better condition. Ceiling showed signs of water damamge with plaster that appeared loose. Tyle in bathroom wasn't as clean as it could have been. Bath drain was slow while taking shower. All that said I had a good night sleep.

"a much bigger room than expected for the price."

5
wetnorthwest, mayberry, Washington 03/11/2017

Spent one night here and was happy with the experience. Check in was quick. The room was actually two rooms with 3 beds for the two of us. Big is an understatement in this case. The room was clean and in good shape. Breakfast was very nice, although not included in the room price. Didn't care for that so much. Would I stay here again? yes, without question.

"Best hotel in the Hershey/Harrisburg area"

5
David T, Philadelphia, United States 01/11/2017

I come here annually for a conference and enjoy it every year. The staff is polite and very flexible--ready to help. The Breakfast Buffet is well maintained daily. We swim in the pool multiple days. Wifi, coffee, tea, and water in the lobby. It's worth the extra couple minutes to area attractions to have a comfortable, well-cared for, hotel for repose.

"Comfortable, pet-friendly"

5
mmslms, Ponte Vedra Beach, Florida 31/10/2017

Very nice conference-style hotel. No free breakfast but buffet offered for $7.99 at on-site restaurant. Pet-friendly with $20.00 fee additional. Room was very clean and bed comfortable. Very large facility and required lots more walking to get from lobby to room which may impact some travellers. Nice on-site restaurant so no need to leave hotel for dinner if you don't care to.

"Nice place to stay!"

5
User 30/10/2017

I attended this hotel for a conference. Check in and out was smooth. Because of the staff the conference was a valuable experience.The guest rooms were clean and attractive. I would stay here with my family in the future.

"A Very Pleasant Surprise"

5
User 26/10/2017

My husband and I were stopping for just one night and had a grandchild along. We wanted someplace clean and inexpensive. To our surprise, the Best Western Premier was that and so much more. As we entered the beautifully appointed lobby, we were welcomed by very pleasant hotel staff with the news that they were overbooked but we'd been upgraded to a suite so no worries. Our suite was roomy, comfortable and quiet. The pool was very nice. The entire hotel seemed to be very well maintained. I'd choose this hotel again in a heartbeat.

"Great Hotel!!"

5
User 19/10/2017

We stayed here for a weekend trip to Hershey. This hotel is absolutely beautiful. The Irish pub restaurant was excellent, friendly with great food. The staff was outstanding . The hotel and rooms were immaculate. We enjoyed our stay here and would definitely stay again.

"Pleased with my Staff"

5
161deannam, Temple Hills, United States 19/10/2017

I was very pleased with my stay at Best Western. Outside of the amenities, I appreciated the personal attention in the form of text messaging to follow up ti address any perceived that may have come up during my stay. They responded in a timely manner.

"Excellent...I traveled to this hotel to attend a business luncheon and came the day before"

5
RosalieDanchanko, Johnstown, Pennsylvania 18/10/2017

Extremely pleased with the Hotel, they were more than accommodating and pleasant. The staff, especially security, who worked with our group, we had gotten noisy and security helped us to find another room to have hospitality. This was so nice and I was personally grateful.

"Stay for car show in Hershey"

5
Molly D, New Stanton 12/10/2017

We have stayed at this hotel several times for car shows in the fall and we are very pleased with the hotel and its amenities. The hotel staff are very helpful and pleasant. We bring a car trailer for the show and the parking lot suits our needs when we stay for the car meet in Hershey.

"Best Western Premier Hotel, HbB, PA"

5
673gayles, North Canton, United States 12/10/2017

This is an excellent facility and I would highly recommend it for business/family stay. Staff is excellent/helpful/friendly and accommodations (on site restaurant/food/bar/pool/fitness room) are all great!

"Great Hotel and service"

5
scottbG9306RP, Mill Creek, United States 09/10/2017

I wish there were more hotels like this around the country. I travel with my job and family extensively and this is honestly one the best! The staff is great and facilities are very nice and clean. Having the Irish Pub on the grounds is a big added bonus, great food and service as well

"Great Hotel Outside Hershey, PA"

4
User 28/09/2017

Traveled to Hershey, PA with family of 5. We were looking for a hotel outside of the touristy Hershey area, but still close. This hotel turned out to be a great choice! The hotel is very family friendly, offering the kids a full size Hershey bar and a coupon for their ice cream social upon registration. There was also a nice size pool that is open a little late and a game room. The room was great as well. Very updated and clean. We would certainly recommend this hotel to anyone and would stay again!

"Wedding Weekend"

5
User 26/09/2017

Excellent place to stay for my wedding weekend! Staff was professional, friendly, and accommodating. Beautiful facility from the time you enter the hotel lobby. Suite was spacious, clean, and comfortable. The ballroom was perfect for my wedding reception.

"2017 Reunion"

5
lspenterp, Rocky Mount, North Carolina 26/09/2017

From the front desk to the banquet and checkout all I can say is this was one of the best experiences we (USS Holland AS-32 Association) have had in 14 years of reunions. Hotel staff was the best, meals were outstanding and the accommodations were fabulous. Be sure to check out O'Rileys Irish Pub. This hotel is like no other Beswt Western I have ever been in. Be sure to say hello to Cher at the front desk, her smile will melt your heart.

"My second great stay here!"

5
brindlelover28, charlotte nc 26/09/2017

I love this place. I stayed here the first time with my dog, visiting family. very dog friendly, even large dogs. The hotel is lovely. Beautiful lobby. The room was great, clean, very nice. Staff was very friendly. I had several good meals at the attached restaurant/bar. Its close to a mall, and a couple of gyms- speaking of which, the fitness room was disappointing, but no biggie, theres a Golds and a huge really nice Planet Fitness a couple of miles away. Its not far from downtown. I would absolutely stay here next time if I wanted an option that wasn't downtown.

"A Great Experience Every Time"

5
928maryjanef, bROOMALL, United States 20/09/2017

I stay here at least 4-6 x's per year for business and it is always the same - great service, great staff, great stay. Even though I am there on business, I noticed that there are many families that stay here as well and seem to be happy with their stay - especially with the pool. Overall, this is a great priced hotel that provides excellent service every time.

"We would come back again and again!!"

5
Arlene M, Bayside, New York 18/09/2017

Here we are 2017, fast-forward 6 years ago when we discovered this hotel and again it exceeded our expectations! It's spacious, it's clean, we didn't find anything to disappoint us. It has ample parking, near roads and shopping. It offered complimentary water, coffee and tea which was a nice touch and welcoming. Worth the stay!

"BEST Hotel in Harrisburg/Hershey Area"

5
Betsy M, Mercersburg, Pennsylvania 18/09/2017

You can't go wrong staying at BWP Central Hotel & Conference Center in Harrisburg, PA.. They provide the most WONDERFUL staff to serve your every need and they do so in a cheerful, kind and professional manner. We will ALWAYS stay with BWP when in the Harrisburg/Hershey area!

"Great Place to Stay!"

5
karenoI8508DR, Larksville, United States 13/09/2017

Great Hotel, great service, very clean, great restaurant, very polite staff, very quiet, provides coffee, tea and water all day long . Just a great experience all he way around. Close to other amenities. Close to highway.

"Good accomodations"

4
Sandra L, Lexington, Kentucky 12/09/2017

This hotel was a great place! The rooms are good and the breakfast buffet is the best. It is convenient to the highway and has great locations for shopping and picking up incidentals. We really enjoyed the weekend and will likely return next year.

"Premier is the key word"

4
User 11/09/2017

This isn't your standard Best Western. In fact, if you're looking for the sign, it reads "BWP." The lobby is elegant. The furniture in the room may be a touch dated, but it's good quality. Comfortable beds. Nice indoor pool. My room included a mini fridge and microwave. My wife like their little mini bottles of lotion. There's not many places to eat in walking distance, but the attached Irish pub is great – specially for breakfast. My work pays the rate, so I can't speak to that.

"Fantastic"

5
susanaR5544IE, Lamoine, Maine 11/09/2017

This place is immaculate, comfortable, beautiful. Room was huge and right by the spotless pool. Loved the orchid and citrus water in the lobby. All that could have made it better would have been spa robes and more time there! Staff was courteous and helpful. It's really a great place. Grounds are lovely and well-maintained. Plenty of green space for dogs. I hope I am fortunate enough to stay there again.

"Hershey Park Trip!!!"

5
MrsTNP, District Heights 11/09/2017

I really enjoyed my stay at this location. It was clean and very comfortable. It was actually just as described and the pictures were accurate. The staff were very friendly and ensured we had everything for our stay, if not toiletries were complimentary. The indoor pool was large and the kids enjoyed it. I recommend the poolside rooms, you walk out the back door of your room and you are directly at the pool. Lounge chairs right at your door. After a long day at the park, this was a perfect end of the day. They have a restaurant on site so you don't have to leave out after retiring for the evening. If you're in the Hershey/Harrisburg area, stay here.

"Its ok"

3
belrangodoucet, Almonte, Canada 07/09/2017

The people were nice enough it was more a place to put our heads for the night. Not sure why it is considered a Premier as it is no better than the Plus we stayed at in Alabama. It was clean the beds were ok the rooms are a little tired. For the price we paid I think we could of gotten better.

"Heshey park"

4
chairac2017, Washington DC, District of Columbia 06/09/2017

The hotel personnel was very welcoming and kind, specially Mr. STEVE, had a great time at the pool, the rooms were clean and TV was working,we had a blast at the pool and the breakfast was good but is not included in the hotel but it was ok with us. Had a great time at Hershey Park.

"A good hotel with good service"

3
oelfkedad, Leominster, Massachusetts 06/09/2017

the rooms were great -- the service was too. check in was quick and they were quick to assist with recommendations on what we needed. the restaurant had good food - and a good breakfast special. the atmosphere was nice and the parking was convenient

"Hershey visit"

4
User 06/09/2017

Good hotel. stayed one night. No complaints. Nice continental breakfast. 20 minutes from Hershey so fairly quick drive to and from. Lots to eat around it. Good rate, clean, nice pool. Overall, nice stay for the night. Would stay again

"Great Stay..."

5
D4950MTloris, Seaford, United States 03/09/2017

We have been to this hotel in the past and are never disappointed. The cleanliness of the hotel and the attitude of the staff are wonderful. I have been to many hotels and this is on the top of my list. I recommend it highly!

"Great Hotel & Location"

4
snoopy4trips, Boston, Massachusetts 24/08/2017

Great hotel for the price and area. It is near various restaurants, stores, gas stations, and is closed enough to Hershey Park. The inhouse restaurant is great, reasonably priced for the area, and serves good food. The inhouse amenities include a pool, conference rooms, computers, printers, WiFi, in-room microwave oven, and they serve up free lemon water & coffee in the lobby. House keeping didn't visit my room one day, but that may have been random.

"Business Meeting"

5
meeson, Reading, Pennsylvania 17/08/2017

I was lucky to book this wonderful hotel for a small business meeting recently. The staff went above and beyond, and made sure I had everything I needed. Great facility, and I will be back to stay for more then a few hours next time!!

"Wanted it to be better"

3
JBB2007, Monroe, CT 17/08/2017

Want to start by saying this was the second time we stayed here. I really was hoping it would be better than it was. It's about a 18 minute drive to Hershey and extremely reasonable. You will spend half the amount of money here then you would staying in Hershey. We didn't even mind the drive. My kids love the ice cream and the popcorn. The breakfast although isn't free, is decent enough. Kids were free one day and half price another day. I'm not sure why it was different. Pool area was pretty nice. My kids enjoyed it. What I didn't like about the hotel, it is that it is very worn. The elevators were dirty our bathroom did not look very clean. We had stuff on the carpet floor in our room. It just didn't feel super clean. I wasn't going into this hotel thinking it was five stars. I was just hoping it would be a little bit cleaner. Although we had a decent stay, I'm not sure we would stay here again. I do want to add though the employees here are wonderful.

"Business Trip"

5
kathrinem929, Amberson, Pennsylvania 17/08/2017

This location was perfect for my purpose. The hotel is close to amenities and major highways but away from all the noise of other hotels in the area. Super easy in and out, will definitely stay here again...the indoor pool is wonderful!

"Mecum Auto Auction Harrisburg 2017"

5
beaut001, Raleigh, North Carolina 17/08/2017

My son and I stayed here for 3 nights during our trip to Harrisburg for the Mecum Auto Auction. The location was convenient to downtown (less than 5 miles). We stayed on the 3rd floor and our room faced the indoor pool. Although we did not use the pool, the folks that were seemed to really enjoy the experience. It looked really nice. Lots of chairs and tables around. Check-in was seamless and the lobby area was open and airy. The lobby has complimentary coffee/teas throughout the day. The evening had an ice cream social where you could make your own sundae for 50 cents. They also had free popcorn each evening from the popcorn machine. A nice touch. We are already looking forward to our stay here next year during the auction.

"Great attention to detail...."

4
mjoleksy, Fairfield, Connecticut 16/08/2017

My family and I stayed at this hotel for three nights. Our kids it's three and seven love the pool and the special offers for afternoon snacks. They offer free popcorn and $.50 Sundaes for summer special. Pros: the room looks very nice. The linens of nice. TV is upgraded. It reminds me of a high-end hotel in Atlantic City. Cons: our room had humidity of 100%. I happen to have this little weather station. Our pillows and sheets basically wet. During our stay we saw four of the same little bugs in our room. Note that the Hotel has this text messaging system to provide feedback. I let them know and they mentioned they would rectify. I highly recommend this Hotel and would stay there again!!

"Lovely Hotel Very Close to Hershey"

5
LeeElla269, Yonkers 10/08/2017

We recently stayed here with the 2 grandchildren while spending time at both Hershey Park and Echo Caverns which were only minutes away. Had a very nice time and this hotel is even dog friendly which made our trip even more enjoyable. They offer a great $7.95 buffet breakfast which we enjoyed each day. The 5 year old grandson was free and the older grandson was only $4.95. You can't beat those prices. The pool was terrific and made for a fun day when it rained most of the day.

"Business Sector"

5
mariamF1492JK, United States 10/08/2017

My business trip was completely satisfying thanks to Best Western Premier The Central Hotel & Conference Center in Harrisburg PA. Great job on all accommodations. All conveniences made the stay as comfortable for any venue. The room and bedding was super relaxing.

"Going to Hershey park and surrounding area"

5
thesandman2015, Staten Island 09/08/2017

Great location, great room and really friendly staff. The name says it all CENTRAL. We enjoyed the location close to the park and attractions, has a great pool and the a restaurant called O'Neil s PUB.

"VERY GOOD CHOICE "

5
sc2sc, san diego 09/08/2017

Spent several nights here after staying at a place near Hershey Park. Wish we would have just stayed here and drove the 15 minutes! Great facilities and food options, and very comfortable rooms and helpful staff. Also a better bargain as compared to staying close to Hershey Park itself.

"One Night Stay"

5
corkvonn, Wilkes-Barre, Pennsylvania 02/08/2017

My wife and I attended a workshop in Harrisburg. We stayed the night before since the workshop began early the next morning. BWP was a great choice - the hotel was clean, which is super important to us, and we enjoyed the restaurant. We would stay here again.

"Perfect for a visit to Hershey Park"

4
Rachel P, Chapel Hill, United States 02/08/2017

Stayed here with my daughter for a visit to Hershey Park. I'm so glad I opted for this hotel instead of the much more expensive options in Hershey itself. The hotel is a quick, easy drive to the park. Our room was quite nice -- no complaints, other than wishing there were a few more easy-access plugs for charging our phones. The staff was very friendly and helpful. The attached restaurant was OK, but not great. We opted to grab breakfast from Panera just moments down the road one morning on our way to the park instead of eating at the hotel. We didn't use the pool, but it seemed nice. I would definitely re-book for another trip to the area.

"Great stay @ Best Western"

5
Lateshia M, Rochester, New York 02/08/2017

Great hotel, very clean. The staff was extremely helpful and friendly. Wonderful experience would definitely stay again. The kids loved the pool area and breakfast www as very reasonable, full and fresh.

"Kids loved it!"

5
pieroterranova67, Ledgewood, New Jersey 01/08/2017

The lobby had a cool vibe. Our suite was comfy, spacious, and very clean. The receptionist was very cordial. The breakfast buffet was very good with a lot of options. We will definitely stay here again when we visit

"Hershey Park Trip for Birthday"

4
lori0921, new jersey 31/07/2017

I stayed 3 nights /4 days with my 11 yr old for her birthday to go to Hershey Park. The hotel was beautiful & well lit at night. Our room was on the first floor & basically had our own entrance to the parking lot. The room was a great size & clean. There was a little wear near the ceilings in the corners but that was about it. The shower was a good size & always had hot water. Housekeeping did a great job in our room. The bed was comfortable & had plenty of pillows. The front desk staff was always happy to help & very pleasant. We had the buffet at breakfast & was satisfied, the wait staff was great too. The restaurant made the best cheeseburgers & cooked perfect for me. I really have no complaints other than the pool was kind of cold, thought it was supposed to be heated but maybe that's only on the winter. I would definitely stay here again & recommend it to others. It was like 15/18 minutes to Hershey & only a few minutes to other restaurants & stores.

"Exceeded our expectations "

5
User 27/07/2017

We booked this hotel to stay at after a long day at Hershey park. Staff was helpful and pleasant, we loved the Hershey bars, nice touch. We were pleasantly surprised with the size of the suite. We didn't realize that it was a king bed in a separate bedroom from the two queen beds. We let the staff know that it was our mom's birthday and they had balloons, a cake and a hand signed card waiting in her room for her. We took advantage of the early bird special for the breakfast buffet- what a great value for $7.95. Tasty food, and plenty of choices.

"Hershey Trip"

5
User 27/07/2017

Stumbled across this hotel on Groupon. The rooms were nice and clean. The staff were friendly and always willing to help. We loved it! The atmosphere was great just walking in. My nieces and nephews enjoyed the pool. When we first arrived they had fun with the views into the pool and lobby area from the room. The attached restaurant provided good food and friendly staff. I would definitely stay again.

"Hersheypark/Birthday trip!"

5
Sara B, Edison, New Jersey 27/07/2017

We travelled as a family to Hersheypark to celebrate my mothers birthday. Upon booking I let them know that it would be her birthday and didn't expect much. Upon check in, she was greeted with balloons, a cake, and a hand-signed card from the staff! I was blown away. One of the rooms we booked was a suite, and it was HUGE for the price we paid! Two rooms, two queens and one king bed. I slept like a baby! It appeared as if the room had recently been renovated, however some of the molding and bathroom had some mold/brown spots that could've been better addressed. However, this didn't stop us from having a great, comfortable stay!

"SERVICE EXCELENCE "

5
Mcoh9570, Freeport, New York 20/07/2017

Top notch. What a great place to stay during our Hershey visit. Beutifull lobby. Staff is highly trained in service. Overall hotel is spotless and has every accommodation you would need.. rooms are spotless and well equipped and up to date. Huge parking lot. Pool is indoors and clean. Stocked with towels and offers a spacious layout. Overall I have to say this place is excellent.

"Great Place to Stay if you are going to Hershey Park"

4
BusinessTraveler977, Washington DC, District of Columbia 06/07/2017

We just returned from spending one night at the Best Western Premier The Central Hotel and Conference Center in Harrisburg. The staff was very friendly! Check in was great and they had a free ice cream and popcorn social at 3 pm (don't miss it). They also had fruited water in the lobby near check in. The highlight was the pool and good rest that we had before hitting the park in the morning. We had some trouble with our toilet and they had someone come up immediately to take care of the repair, they gave us complimentary breakfast coupons for our trouble. Outstanding customer service!!!!

"BW Stay Very Good"

4
O5387BVrobins, Bowie, Maryland 06/07/2017

The family visited Hershey Park and stayed at the Best Western Premier The Central Hotel & Conference Center. Initially very skeptical because I normally stay at the Marriott hotels but the various customer reviews convinced me to try the Best Western Premier. The facilities, location and service was very good and I would highly recommend this hotel.

"Nice hotel...great suite"

5
User 28/06/2017

Great hotel with beautiful lobby, comfortable bar and staff. Recently went to this hotel overnight while attending an event at the Farm show complex. I have to say I loved this hotel. Very clean, quiet and everyone of the staff we encountered was very nice from check in to bar staff. I was in Harrisburg with some girl friends so we got the suite at this hotel. We were pleasantly surprised at how roomy it was . Beds super comfortable & most of all a large assortment of pillows that were absolutely the most comfortable I have had in a hotel. Happy at the bar had reasonable prices and the usual bar menu. The bartender was super nice and made us some great drinks. We went there also for the awesome breakfast buffet and wound up missing it to attend a presentation at the horse event. But it looked yummy and had a large assortment of breakfast items both hot and cold. Downside: It was about 15 minutes from the farm show complex. I certainly wish it had been closer . Staybridge suites is close to the farm show complex but that can't even compare to the Best Western as far as 1. Best Western has a bar/ Staybridge does not 2 . Staybridge has a free breakfast but eggs are powdered and staff seems to lag behind in feeding a large crowd. Best Western charges for breakfast but it is one of the best breakfasts I have seen 3 Staybridge suites are very expensive. I loved this hotel, it was easy in easy out. Great staff. Pleanty of parking. Can't go wrong staying here with family or friends. Very nice/ quiet and clean.

"Hotel stay"

5
am62692, Connellsville, Pennsylvania 28/06/2017

This is a beautiful hotel. Felt very comfortable there and safe. Rooms had great amenities. All the staff were very polite and helpful. Express check out was a great benefit, saved me time upon leaving.

"Nice hotel, great amenities and friendly staff "

4
Denise S, Old Bridge, New Jersey 27/06/2017

Arrived early, coming in for a police graduation for a family member. Staff was so welcoming. Asked for accommodations to be near another party we were traveling with and they provided just as we asked. Requested for extra pillows, no problem. Room was clean, spacious and comfortable. Pricing was reasonable too! Will definitely be staying here again if ever in the Hershey/Harrisburg area.

"Everything that you want in a hotel and more"

5
User 21/06/2017

I was here on business. I go to a lot of cookie cutter hotels and this is not typical. When I walked checked in they were very pleasant and gave me a hershey bar. They had a social in the afternoon from 3-6 where they gave out free popcorn and ice cream for 50 cents, pool was huge and the fitness center was above average. The hotel room was spacious and perfect. They gave you a discount on the above average breakfast for $10. I wish more hotels that I traveled on business were like that.

"Great deal!"

5
JMP0331, Derby, Connecticut 21/06/2017

The rooms were nice, comfortable and clean. The remote is clean! The towels are a bit stiff and nothing would dry in the room when we hung our items. Don't eat at the Irish pub on site, I got sick from the Cobb salad and sent it back nearly untouched and no one asked why I didn't eat it.

"Kids loved it"

4
User 21/06/2017

Clean, great customer service, good price, what's more to say. We had a poolside room. The only complain is the placement of the tables around the pool. People tend to congregate in front of guests doors to the pool. The tables should be moved to the corners of the pool room. I would stay there again.

"Stop-over on road trip; literally check-in; eat; sleep; eat & go"

4
Paul H, Cork, Ireland 21/06/2017

Excellent hotel; Fast efficient check in. Good food in the bar 'till late. Nice relaxed atmosphere in the bar for a drink; Very comfortable beds & quiet room for excellent sleep; Outstanding breakfast & 30 second check-out. Business centre available when I needed to download and print some documentation.

"Very good family stay"

5
amen1986, Delran, New Jersey 21/06/2017

Our family of four just stayed here last weekend while one of our sons played in a soccer tournament in Hershey. Overall the hotel offered good value, very pleasant staff, and clean facilities. Some elements of the room and common hallways showed signs of age, but for the most part, the hotel seems well maintained. The indoor pool and deck were clean, as was the small game room, gym, and laundry facilities - those 3 areas all seem pretty new or at least recently redone. The onsite restaurant was convenient and their staff was friendly. Would stay again if in the area.

"Great stay"

5
User 08/06/2017

I stayed here for a business trip for two nights and couldnt have been any happier. Great staff great restaurant great rooms. We ate in the restaurant every night and the service was great food was good but our server and the manager did a great job at making sure we enjoyed ourselves.

"Excellent Choice"

5
alisone97, Hillsborough, United States 29/05/2017

Very large King room with sofa bed though not referred to as a suite. Included refrigerator but no microwave. Clean. Comfortable. Friendly staff. Responsive housekeeping service when additional linen requested. Quick on to I-83 and restaurants.

"A Grand Hotel"

5
Michael K, Brantford, Canada 29/05/2017

The Best Western Premiere in Harrisburg is a large hotel and meeting centre. Rooms and services are top notch and the staff are excellent and attentive. They have a great breakfast available and I truly enjoyed it each day of my stay. The hotel is conveniently located with nearby highway access but remains quiet for a great sleep. Enjoy.

"Great time"

4
402amyz, Harrisburg, Pennsylvania 23/05/2017

Very nice hotel ! Great wedding reception facility! Food great! Staff over and above to make stay enjoyable! Food at restaurant and lounge was good! We had a great stay! Rooms had free wifi! Clean and modern facility

"Most Enjoyable & Comfortable"

5
User 23/05/2017

This hotel was not only pleasant to the eye with decor and lobby seating, but it was very comfortable and enjoyable. There are lots of activities to choose such as swimming, fitness, bar lounge, free wifi, etc. The staff were very helpful and polite. Rooms & beds were very comfortable and clean. The Irish Pub also offered great drinks and food. I would definitely stay here again as the price was excellent!!

"Family Trip to Hershey Park"

4
User 23/05/2017

We stayed here at the same time a very large group of teenagers were staying there from a church group so at first we were very worried since we have small children. The receptionist told us that our room was next to the pool and that the teenagers had extended pool time till 11pm. So she moved us away from the pool but next to the elevator which may have been worse since they were running back and forth yelling very very late. Even though there is a large sign about "Quiet Time" it was not strictly enforced. Rooms were average but clean. We told them we had a group of 6 but our room only had 2 beds with no sleeper sofa. Luckily we always bring an air mattress which took some rearranging of the room to fit the queen size version. The pool was warm, large and clean without the overpowering chlorine smell. There is a nice little game room to kill some time. The drive to Hershey only took about 15 minutes through some back roads which was nice. It is located near a lot of food and shopping. All in all it was a nice hotel which I would stay at again especially for the price.

"Penna Fire Expo show"

5
Firefighter17, Poinciana, Florida 22/05/2017

In town again for this show. We had great rooms. If you want to go swimming get a room on the first floor. Rooms 101,103, etc have a patio door that opens right into the swimming pool. There is a resturarant and bar on site that serves pretty decent foos

"3 day business meeting"

5
MrG019, Wyomissing, Pennsylvania 18/05/2017

I had a wonderful stay at this hotel. The staff was excellent and so was my room and the food! The bed was very comfortable, there were plenty of towels in the bathroom. Free in room wifi. The staff was polite and helpful. The hotel bar was perfect!!!

"Surprised"

4
User 16/05/2017

Clean hotel. Very helpful staff. Nice restaurant on site. Clean indoor heated pool. Great gathering areas. Very large flat screen tv's in room. Upper class amenities in Bathroom. First class shower head. Lots of hot water. Extra heavy duty towels. Fridge and microwave in room. Plus more!!!

"Great value"

5
Kim B, Port Matilda, Pennsylvania 15/05/2017

I recently stayed at this hotel for 2 nights during a conference. Clean, well - appointed room. The staff were very friendly and helpful. Bed was very comfortable. Hotel atmosphere is very elegant - not what I expected in Best Western. I would definitely stay here again for business or personal travel.

"Excellent facility with great amenities"

5
33lawrencem, Winchester, MA, United States 14/05/2017

Having an on-premise restaurant is a big plus in my view. It saves me the trouble of starting up my car again after driving all day to get here. The indoor swimming pool is one of the best I have found at any hotel I have stayed at.

"best place"

5
User 14/05/2017

if you want quality, this is the place for that. For the cheap price you are paying, you are getting a 5 star treatment. I recommend this hotel for or pleasure. The atmosphere is not what you expect of your normal Best Western Hotel.

"Room is what I expected"

4
Mary Ann J, Berkshires, Massachusetts 11/05/2017

Best western in near to Hershey Chocolate world. room is clean and spacious, bathroom is big and more towels.The food is good, Staffs are very nice! the only one I do not like the AC is very loud and Dunkin Donuts is nearby.This is 45 minutes to Lancaster, PA by car, but I will give very good rate of this hotels and recommend to my friends!

"Surprising. Great stay"

5
Theresa S, Lititz, Pennsylvania 10/05/2017

The exterior and location are unassuming. However, the lobby is very pretty. The front desk staff were very polite and courteous. They even text you to make sure you don't have any issues and offer to assist if you do. They always had fresh coffee and water in the lobby. My room was clean and modern. They had a lot of nice touches around the room (free bottle of water, coffee machine, mouth wash and the typical toiletries). I have stayed at more expensive hotels and found this hotel to offer top notch service and a great room. I stayed for a training seminar that included meals. The meals were delicious and the service was above par. I hope that we continue to offer training at this location as I would love to return. The service staff were very personable and quick to clear a dirty plate. The hotel also has an attached Irish pub. Great food and a wide selection of drinks! Also, alotnof shops around the area. It's also.located far enough from Harrisburg city to be away from the traffic and hustle. However, it's close enough that you could be in the city within 10-15 mins. Would definitely return!

"Great Place to Stay at a Good Price"

5
Penni M, San Diego, United States 09/05/2017

Clean hotel, staff was great and overall experience was wonderful. The restaurant had great food and great service both dinner and breakfast. The room was clean and comfortable many upgrades and the bed comfortable. Great price for a King room with taxes under $100. I would stay here again next time I'm in the area.

"Great hotel!"

5
michaelrW8487CL, Lewiston, Maine 02/05/2017

From the time we checked in we had a great experience. We had our dog traveling with us and the staff was very dog friendly and the hotel has a large area for walking and playing for your pet. Restaurant is very good and open late, loved the food, drinks and service

"Little family vacation"

5
kathymX7484TW, Waldorf, Maryland 17/04/2017

Decided to go to Hershey Park and stayed at the Best Western Premier. Very family friendly..Theere were a lot of visitors there with their dogs and they were all well behaved.The staff were very friendly and very happy to answer any questions that we had..

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, and Family - Thank you for taking a moment to share your family's positive experiences with us at the Central Hotel! Our convenient location to Hershey, full service restaurant, and friendly team provide our guests with an incredible value while enjoying the sweetest place on earth! We look forward to providing many families with exceptional experiences, and thank you for recommending our facility for future visitors of Hershey! Kind Regards, Peter J. Chiccarine, CHA General Manager

"Great hotel"

5
sharonmgray, Edinburgh, United Kingdom 16/04/2017

This is a very well appointed hotel. Room was excellent. Good bathroom with excellent shower. Iced water and coffee always available in foyer. Laundry room for long term travellers. Good standard restaurant attached. Staff helpful and friendly.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region! Thank you for acknowledging our clean, well-maintained guest rooms, as we are committed to providing our guests with comfortable accommodations! We look forward to an opportunity to welcome you back during future travels to the area, and thank you again for taking the time to share your comments with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager

"Best place to stay near Farm Show, with restaurant and dog friendly"

5
waldengate, phoenixville pa 16/04/2017

Very happy to have this hotel available and convenient for the Farm Show complex. A good restaurant, and comfortable rooms. Dog friendly and staff very helpful.Food surprisingly good in restaurant, and everyone very accommodating. A nice coffee bar in the lobby, and lobby is beautiful

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during your recent stay in Harrisburg while attending an event at the PA Farm Show Complex! Our convenient location, full service amenities, and superior hospitality truly differentiates the Central Hotel from alternate lodging accommodations in the area! We look forward to the opportunity to welcome you again in the future, and thank you for recommending our facilities to the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager

"A lot of Bang for my Buck!"

5
davidhC6690GY, Edgemere, United States 12/04/2017

We got our room for a great price, and thoroughly enjoyed the onsite restaurant and beautiful indoor pool. The hotel staff were super accommodating and responsive. Our room was located ground level and on the freeway side, which initially worried me from reviews I read. However, noise levels were still minimal and did not wake my 1-year old daughter. Great stay!

"Home away from home"

5
User 11/04/2017

Everyone here is up to par. .they go above and beyond for you to be accommodated, the restaurant in hotel is great food and awesome breakfast buffet. ... always a pleasure when I stay at my home away from home

"Great Place to Stay In Harrisburg, PA"

5
myrarouse53, Philadelphia, Pennsylvania 11/04/2017

Often when staying over in Harrisburg, my husband and I stay at THE BEST WESTERN PREMIER. This past weekend we stayed for 2 nights and reserved rooms for a group of church members and friends who stayed 1 night. As usual we were warmly received by the front desk staff. The rooms are comfortable and clean. My friends were delighted with the hotel. It is always a pleasant place to stay. A great place to stay. There are restaurants and shopping areas nearby and it is close to Hersey Park.

"Way More then Expected"

5
JennE1101, Fort Washington, Pennsylvania 10/04/2017

I am a road warrior and stay in hotels 3 to 4 times a week. I am also a loyal Marriott Rewards member and rarely stray. However, my daughter had a volleyball tournament recently and the team was staying at this location, so I decided to give it a try. So glad we did! The staff was amazingly friendly and helpful. The rooms were clean, large, and comfortable. The bathroom was very functional even with 4 people in the room. The lobby was fabulous and the pool was amazing. Have the O'Reillys restaurant onsite was a bonus. So, I became a rewards member and plan of giving more properties a try. I must admit this surpassed by expectations. It's my new go to place when I have to stay in Harrisburg.

"Family Spring Vacation"

4
anthonytR2154WB, Melville, New York 10/04/2017

Great place to stay when visiting Hershey. Staff were helpful and friendly. Place was clean. We would recommend this hotel to others. They should consider putting in an outdoor pool, that would enhance travels to stay there in the summer time.

"Surprise!"

4
ocshaffer, Hanover, Pennsylvania 28/11/2016

From the exterior, the hotel looks like a basic exit ramp hotel. When you approach the lobby, the twinkling lights and rich wood accents let you know you may have made a good choice. Family rooms are huge, beds comfy and quality amenities are offered.

"Great Value"

5
Marcellino D, Dallas, Texas, United States 22/11/2016

The Best Western Premier in Harrisburg boasts clean and spacious rooms with a very courteous and gracious staff. This venue really exceeded my expectations for a Best Western. I wish I could have stayed longer, actually.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your overnight experience at the Central Hotel with the travel community. We are proud to provide our guests with clean, comfortable guest rooms, and are pleased to hear that we exceeded your expectations. We wish you, and your family, a very enjoyable holiday season, and look forward to an opportunity to serve you again in the near future. Happy Holidays, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great staff"

4
ARGjj1992, Harrisburg, Pennsylvania 19/11/2016

Spent 3 days here for a conference and one overnight as I live nearby. The staff was fantastic. Food was good. Room was clean and comfortable. Quiet even with a soccer team and another group in house. Calvin was a tremendous help to a fellow conference attendee whose car battery died. Teresa a banquet staff member was so nice going out of her way to get me ice for an injured foot and asking me how I was feeling the next morning. Thanks for a wonderful visit!

"Accord conference"

4
User 15/11/2016

Hotel was very nice, comfy beds, and quiet on the seconds floor. It was clean and nice. Bathroom was small and the shower faucet was very hard to twist. Shower had great pressure. The pub had good food and drinks, but the service was not so good. Slow and forgot garnishes on drinks and seemed like he didn't really know what to do.

"Great Staff/Service"

5
Mary C, Leetsdale, United States 15/11/2016

Love staying in this hotel when I am in the Harrisburg area. They do a wonderful job in catering and ballroom staff and waiters...The sleeping rooms are nice as well. Might need some updates slowly as wear and tear...

"Nicely done"

5
User 15/11/2016

This BW Premier property does it very well. Near the capitol city, but easily accessible from the highway. Plenty of parking on site for regular stays or conferences. Several exterior entrances make access to rooms more convenient. Hotel and rooms appear to recently renovated, a King + sofa room had a large shower, taking the entire tub area. Rooms are nicely appointed. Food was very good on all occasions. Small amenities like soap and shampoo were better quality than average. Prices at this time of year were great for what you get.

"Outstanding service, nicely remodeled rooms"

5
William S, Halifax, PA, United States 13/11/2016

I stayed at this property because I was having a medical procedure done and it was close to the doctor's office. This way, my wife could drop me off, and then return to the hotel rather than wait in the waiting area. I had stayed here several years ago and the place was showing its age then. Apparently, they completely remodeled the hotel between that stay and this one. The rooms were extremely nice for the price and well laid out. The bathroom was spacious and clean. The bed was very comfortable, and the room quiet. At check-in, I was greeted by a very nice young lady and there were no issues with the process. Shortly after arriving in my room, I received a text from the hotel welcoming me and stating to call if I needed anything. Since I was not allowed to have any food or drink, I did not get to the restaurant. I did note that the Internet connection was spotty, dropping off-line a couple of times during my stay. When it worked, it was acceptably fast. The next morning, we packed up our stuff and left for the procedure. There was no "Do Not Disturb" sign in the room, but we called the front desk to ask for a noon checkout, which was granted. The only issue was, after getting me checked for my appointment, when my wife returned to the hotel to wait, she found that the housekeeping staff had turned the room. She was basically left with the choice to return to the surgical center or drive home and wait for a call. After I found out about this (which was the next day), I contacted the hotel and spoke to the manager on duty. He was very apologetic and made the situation right for us. When mistakes like this happen, the response from the hotel makes a big difference. Frankly, the fact that the manager worked to make this situation right means that I will definitely stay here again in the future.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear William S, Thank you for sharing your most recent experiences with the travel community! It was such a pleasure to speak with you following your time with us, and I am pleased to hear that you will be staying with us again in the future! We are committed to providing our guests with an exceptional value through clean, well-maintained accommodations, and friendly service; and it is great to hear that we accomplished each of these goals! We appreciate your recommendation of our facilities for future guests of the area, and thank you for providing us with the opportunity to serve you! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Quality Place to Stay"

4
Jonte T, United States 12/11/2016

I have stayed here a number of times and each time was really good. The restaurant has good appetizers. Not a bad place to go. The location didn't have much going on but enough around to get to things. The staff were extremely nice and helpful.

"Good amenities, So so service"

3
User 09/11/2016

Overall the hotel is okay. The atrium is really nice. The rooms are decent although the bathroom is a little small. If you're sitting on the toilet you will hit your knees if you open the door. The indoor pool is big. The game room, fitness room, and laundry room are all nice and convenient. However, I am very disappointed with the breakfast buffet. The breakfast items are the same as the "free hot breakfast" you can get at other hotels. The free breakfast at BW Plus also in Harrisburg is way better in my opinion. Also I am disappointed that our room did not get cleaned even though I did not leave the Do Not Disturb sign on the door. I had to call the front desk to have it "refreshed". Then on check out day I received a wake up call at 7:45 am THAT I DID NOT REQUEST. I have a toddler with me, I don't need a wake up call.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your kind words regarding our grand atrium, clean guest rooms, and full service amenities; yet are disappointed to hear that we did not fully exceed your expectations. Our team is committed to providing our guests with an exceptional value, and we clearly did not deliver on our hospitality promise during your time with us. I'm appreciative of the opportunity to speak with you via telephone, and I thank you for personally discussing your observations. As I mentioned during our conversations, I accept full responsibility for the deficiencies you experienced, and am confident in our team's ability to improve upon the areas which you have identified as development opportunities. We thank you for your loyalty to Best Western, and look forward to an opportunity to welcome you back to the Best Western Family of Hotels and Resorts again in the very near future. We wish you, and your family, and very enjoyable upcoming holiday season. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Coffee bar is exquisite, staff is exemplary,"

5
monausmc, Bangor, California 09/11/2016

I've been around the world, the Best Western Premier Staff goes out of their way to accommodate every facet of your needs. Their kindness and attention is amazing, from recommendations to a simple phone call, they take the time and use their expertise to give you resolutions that benefit you. The free shuttle was a true unexpected please at 11 pm, saving us a $40.00 cab ride. I've been all across Europe, Africa, Mexico and China, this hotel fills my comfort zone! Would highly recommend.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words with the travel community! We are thrilled to hear that we exceeded your expectations, and genuinely appreciate your recommendation of our accommodations for future visitors of the area! We will be certain to share your feedback with our team members, as it is through their unwavering commitment to hospitality that we are able to create memorable experiences for our guests! Thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Very Nice Experience"

4
OKemmler, Newton Hamilton 07/11/2016

Stayed at this hotel for business meeting. Comfortable bed and nice size room. TV selection was a little small. Buffet breakfast (not included) was very good. Staff very nice. Only problem was lack of internet service for about half of the stay.

"comfortable business stay"

5
Lizanne W, upper darby, United States 04/11/2016

this hotel is excellent. I have stayed here many times for business and conferences. rooms are comfortable, staff courteous, location convenient. Always good food and water/coffee/tea in lobby. lobby is beautiful and always decorated seasonally. family suites are especially nice. from past experience, staff who do event booking are very helpful and easy to work with

"The Best in Harrisburg"

5
LASIMS, Columbia, South Carolina 02/11/2016

This was a family and friends retreat....Rave Reviews over the hospitality of the Hotel Staff, except for housekeeping..make sure you watch your stuff..... Ball Room Staff Outstanding...The Banquet we had there the food was excellent...The hotel is in the Best location for Hershey Park, The City Park, Casino, Outlets and to take a Amish Tour. I would definitely go back..The Amenities were great and the ice cream social that's hosted.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community! Our superior service, paired with a convenient location to many of the area's most prominent attractions, truly differentiates the Central Hotel from alternate accommodations! I am surprised, however, to read of your comment concerning our housekeeping team; and have sent a private message to you via your TA account in hopes of gaining a better understanding of your experience. Our team is committed to providing superior hospitality, and I accept full responsibility for any shortcomings you have experienced. I look forward to an opportunity to speak with you directly in the very near future! Thank you for providing us with an opportunity to serve you, we look forward to the opportunity to welcome you again in the future. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Best experience in the area"

5
David T, Philadelphia, United States 02/11/2016

We have visited this hotel for a conference for three years and have enjoyed it every time. The local flavor is great for the family while I attend my conference. We enjoy the pool, wifi, 24/7 coffee/tea, and other amenities when we stay. There has never been a problem with our room. I stayed at a local well-known lodge for a conference and did not have nearly as pleasant an experience as we do every year at the BW Central. Next time, I'll book here and commute to the conference at the lodge. It was a business trip, but I brought the family and we all enjoyed the trip.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate your kind words, and thank you for sharing your most recent conference, and overnight experiences with future guests of the area! We genuinely appreciate the feedback provided, as we are committed to utilizing our guests' comments to continue to enhance our accommodations! We anticipate hosting your conference again in 2017, and thank you once again for sharing your kind words with the travel community! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hard to Believe this is a BW. Beautiful !"

5
herbieBme, Phoenix, Arizona 31/10/2016

Spent one night during the week but from entrance to exit 5 stars. Welcome with smiles and outstanding atrium decor. Business center with 5 computers. Had dinner in their restaurant with outstanding service and large choice of food and brewski's. Room was Deluxe King with mini frig, coffee and large flat screen TV on ground floor with patio. Everything in the room was perfect (coffee machine in odd place). Used the airport shuttle twice, once upon arrival (white haired driver was great) and departing back to the airport at 5 am. Front desk attendant was also driver and very nice too. I can see why this is a Premier Hotel. Will use again next time in Harrisburg.

"Outstanding staff"

5
User 27/10/2016

I stay at the Best Western Premier once a year for a work related conference. The staff at this hotel is always outstanding in regards to their commitment to customer service. I have particularly high regard for the staff that handle banquet services. Victor Ortiz and his crew always demonstrate outstanding professionalism while remaining friendly and approachable. Our server at our luncheon today, Brian Price, went above and beyond when he learned one of our colleagues was celebrating her birthday by bringing her a special desert. When you are away from your family for work those little touches that show a great value for your guests' experiences make a big positive impression. Kudos to the management and staff at this fine hotel.

"Our Event at The Central Hotel"

5
danekaye, Hershey, Pennsylvania 25/10/2016

We cannot say enough how happy we are with choosing the Central Hotel for our events. We had a dinner, breakfast, dinner reception and overnight accommodations there this past weekend. Your entire staff went above and beyond in providing service with a warmth and caring attitude that cannot be more genuine. Jessica Deimler was our coordinator and she is purely amazing! She was on top of every detail and always with a smile on her face. Curtis and Mike were also incredible with their attention and helpfulness. The entire staff including: Jessica, Curtis, Mike, Teresa (banquet captain), Sherine, Tina, Gina, Bryon, Kevin, Donna, Rana and Paul were so attentive to every detail and their caring attitude created a warm family feeling that enveloped us all weekend. We are extremely grateful to everyone at the Central for making our event so special. Our guests could not stop raving about the service and kindness of the staff. We really did get to know them on a first name basis, they are all wonderful and truly special!

"Excellent service"

5
Sandra G, Jamesville, United States 24/10/2016

Staff when above and beyond with accommodating the family when toddler was temporarily ill and arrived a day late for a family celebration. Also banquet staff was wonderful to provide appropriate food on request (sending someone out to get some chicken soup as they did not have any in the kitchen or restaurant) without being asked to. The service and attention to detail was wonderful. A great time was had by all (including the toddler).

"Curtis Wilson"

5
cityknight71, Patchogue, New York 22/10/2016

beautiful place with a nice restaurant/pub that has good food and a friendly staff. the manager Curtis is a true gem and will go above and beyond to help with anything.rooms are clean and lots of fall activities as well as Hershey park very close

"Hotel just OK, Don't eat at O'Reilly's"

3
Leland H, Port Charlotte, United States 18/10/2016

This hotel is just OK in my opinion, they don't offer a breakfast, just coffee. They are smoke free, which is great. I was unable to connect to their Wi-Fi. For $100, not a good value. O'Reilly's res. was substandard, rude waitress, dinner was just OK. The breakfast buffet was very disappointing, the food was dead cold.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us at the Central Hotel. Providing a value that cannot be matched is a primary initiative of our team, and I take full responsibility for not meeting that goal during your time with us. We understand fast, reliable internet service is a basic guest expectation, and are surprised to hear of your difficulties with our network, as we typically receive excellent reviews regarding the speed and reliability of our complimentary HSIA. In the future, please do not hesitate to let us know of the connectivity challenges while you are with us, as we have 24-hour support provided by our front desk team members. We also apologize for the less than satisfactory experience you have described in O'Reilly's Taproom & Kitchen, where a full hot breakfast, lunch, and dinner are served daily. We truly value the comments shared by our guests, as it provides invaluable insight into specific areas where we can improve our services. I am confident we will improve as a direct result of your feedback, and we genuinely hope to have an opportunity to exceed your expectations during future visits to the area. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"First Visit to Harrisburg"

3
Jo L, Streamwood, Illinois 16/10/2016

I truly had high hopes for this hotel based on the reviews, however I didn't have quite the same experience. First, customer service. Dave was great checking us in and Ashley was great at checking us out. What happened in the middle was no customer service. On our first night there which was 10/11/16, there were issues regarding my rental car resulting in picking it up after 6 p.m. I arrived back at the hotel to find no parking. I and many cars drove around and around trying to find a spot. Finally, after about 20 minutes of trying to find a spot or asking if someone was leaving, I parked by the front doors and went to the front desk. The person working that night stated, "I know this is an issue but you can park at another lot next door." This was a rental car and I wasn't going to leave at "some lot" to possibly find that it had been towed. When I tried to explain this to her, I got "Oh well, management is aware and there is nothing I can do." I went back to my car and if it weren't for Alvin who also works at the hotel, I could have been driving in circles for hours. Alvin helped me find spot with a smile on his face, a great attitude and apologized for this issue. He truly went above and beyond Next, we are new to the area. When asking about local restaurants and where to eat, I was handed a piece of paper and told, "These are the local restaurants." No customer service. In addition to this, this hotel should offer a continental breakfast. Other hotels in the area offer this and I think this would make it an even better reason to stay. On a positive note, the rooms were always clean and big enough for our family even though we will not be returning to this hotel.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent experience with us at the Best Western Premier, the Central Hotel. We appreciate your mention of the great service provided by David, Ashly, and Alvin; and for sharing your feedback regarding our clean, well-maintained guest rooms. I regret to hear of the parking concerns you have mentioned, as well as the less than personal service provided when inquiring about local restaurants. Parking is rarely a concern at the Central, and we genuinely apologize for the inconvenience caused by the volume of guests at the hotel on this particular evening. Regarding local restaurants, we most certainly will use your feedback as a learning opportunity to further develop our team members, as we are committed to providing consistent friendly, personalized service. Although breakfast is not included in the guest room, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. In the future, please do not hesitate to contact a manager on duty if there is anything we can do to enhance your experience. We would appreciate an opportunity to welcome you back to the Central Hotel during future visits to the area, and thank you once again for sharing your comments with the travel community. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Wonderful and totally accommodating"

5
User 14/10/2016

We could not ask for a better room or place to stay. Our room opens up into the pool area, with beautiful ammeneties including work out room with locker and showers, and a game room for the kids. The staff couldn't be more accommodating as there was nothing more that we could ask for that wasn't available to us. We will NOT be staying anyplace but here when we come to the area. Manager Peter, and David @ the front desk are tops in their respective fields, as is the cleaning staff who are thorough and professinal. Door leading to the pool is heavy duty so the noise is minimal and alarmed so that small children cannot open after certain hours, without parental knowledge. Truly a wonderful place to stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have extended by sharing your experiences with the travel community! We truly appreciate your recommendation of our facilities for future guests of the area, and are pleased to hear that we have exceeded your every expectation! Thank you for providing us with an opportunity to serve you, we hope to welcome you back to the Central Hotel during future visits to the region! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Spotless"

5
Joseph C, Stamford, United States 08/10/2016

I have stayed here several times when visiting the Hershey Fall Meet each October. Have never been disappointed. Staff, Housekeeping are all very thoughtful and accommodating. The hotel is a little older but very, very well kept. The lobby is really very nice. The rooms (I had a King) are updated as is the bathrooms which are very nice. Most importantly the whole place is spotless!

"Small room"

4
Gale R, Elgin, United States 07/10/2016

The hotel is very nice and if you do not need handicapped accessible room I am sure it would have been Excellent. The room was very small for my husband to walk around with a walker and if he was using a scooter he would not have been able to get around the room as all.

"Nice Hotel!"

5
Karen R, Monroe, Ohio 04/10/2016

We stayed at the hotel for two nights. Our visit was excellent in every way. The lobby was very nice and had multiple areas to just sit and relax and unwind. We had a king room and it was located on the "corner" which meant we had a window on one side and a balcony on the other outside wall. Our room was located on the parking lot side of the building and I would suggest requesting that side. We did not experience the other side, but there is a very busy road that could be noisy. It seems the hotel has recently been renovated. The carpets were new and the bathroom was very updated. The shower was very large. We did eat at the restaurant for dinner one evening and our food was good and portion size was nice. The staff was very helpful when needed. The pool area was very large. I would recommend a stay here if in the area. The facilities was priced fairly.

"last minute booking"

3
User 03/10/2016

Decent rate for last minute booking. The room was actually a suite. It appeared to be well appointed, however the thermostat was not working. Could not get the temperature below 70 degrees. The window did not open, the bathroom could have been much cleaner. The bed was also extremely uncomfortable. The firmness of the mattress coupled with the roughness of the sheets....

"one day conference"

5
mag2mat, Philadelphia, Pennsylvania 30/09/2016

This hotel is very nice. The rooms are large and very clean. My room overlooked a large indoor pool. The hotel has a nice Irish Bar that is directly connected to the lobby. The hotel has free parking. This is a good value.

"Convenient"

3
Carol H, Scranton, United States 30/09/2016

The hotel was located in a very convenient area with an open entryway to the hotel that was impressive. An evening trip to the restaurant was very nice with a good burger accompanied by live entertainment. Breakfast was thankfully included, although very hectic. The hotel room was serviceable, but encountering two bugs, albeit harmless, was somewhat disturbing!

"AGAIN....GREAT!"

5
Eugene P, Staten Island, New York 29/09/2016

This was my 2nd visit to this perfect hotel for our annual Hershey Park (10mins away) & Kitchen Kettle Village (30mins away) trip. This time we rented a family suite. Myself, wife, 3yr old son and brought my 2 teenage neices along. The family suite was huge. Much bigger then the hotel pictures showed. 2 large separate rooms. 2 ac units. Regular size bathroom. Tons of closet space. AGAIN check in was easy and pleasant. AGAIN the pool was perfect. AGAIN everything was clean. AGAIN staff was so nice. AGAIN the ice cream sundae station and pop corn station was perfect and fun for the kids. AGAIN soft batch cookies, coffee, tea and flavor water was in the lobby. AGAIN the restaurant on site had great food, happy hour deals for apps and drinks, and deals for hotel guest. AGAIN there breakfast buffet was great and inexpensive. SO AGAIN WE WILL RETURN!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we exceeded your every expectation during your most recent stay with us while visiting nearby Hershey! Our team is genuine in our efforts to provide superior hospitality, and we thank you for acknowledging the many aspects of our accommodations that truly differentiate us from other hotels in the area. We look forward to welcoming you back for your 3rd visit to the Central Hotel in the very near future, and thank you again for taking the time to share your comments with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Dog Friendly"

4
User 26/09/2016

Very nice Best Western, with a good restaurant. Hotel is dog friendly with reasonable charge for the dog. The hotel staff sent texts to us to make sure everything was going well. The room was quiet and a very nice size. The price was reasonable. We stop here every time we drive down south.

"Nice hotel near Hershey"

3
Katie H, Ramsey, New Jersey 25/09/2016

Hotel is fairly nice older full service hotel. The pool was great. The room was nice and spacious. On the third and final night we found ants near the refrigerator area... Near a semi opened package of cereal. Also bathroom door would not close completely. Front desk seemed concerned when we checked out. Decent value for area.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your mention of our clean, spacious guest rooms, and are pleased to hear that you enjoyed our large heated indoor pool! Thank you for bringing the bathroom hinge issue to our attention, as we have since resolved the issue! We will be certain, however, to utilize your feedback as an opportunity to improve upon our awareness to ensure our guest rooms are 100% guest ready each and every day! Thank you for sharing your comments, and for providing us with the opportunity to exceed your expectations! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Best Best Western I've ever had the pleasure of staying at."

5
rpmullen44, Pensacola, Florida 24/09/2016

Check in was smooth and easy. David, front desk, was especially friendly and knowledgeable. There were no questions he could not answer, and he knew me by name, first and last, the next time I walked by the front desk. The room was large and very clean and well stocked with supplies. I had no reason to contact the front desk other than to say what a great job all the employees were doing to make my stay exceptional.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your extraordinary experiences at the Central Hotel with the travel community! We are thrilled to hear that we exceeded your every expectation, and will be certain to share your personal interactions with David, as his commitment to hospitality is evident in his everyday approach to serving our guests! We appreciate your recommendation of our accommodations for future guests of the area, and thank you again for sharing your experiences! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hershey/Harrisburg Vacation"

5
Cindy G, Wantagh 24/09/2016

BW is an upscale hotel that makes a stay lovely. We needed a suite and it was perfect as was the price. I would say it was a perfect place to stay for a family. The cost was far less than 2 separate rooms. The indoor pool would be a bonus for a rainy day with the kids.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences with us! We are pleased to hear our family suite delivered a comfortable experience during your recent visit to nearby Hershey! We are committed to providing our guests with an exceptional value, and we thank you for sharing your comments and experiences with the travel community! We look forward to an opportunity to welcome you back during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to hold a Convention!"

5
NancyJ_54, Somerdale 21/09/2016

Recently stayed at this hotel for the ITC (International Thunderbird Club) Convention September 6th to the 11th, 2016. Upon check in was told we would be in Room 147. It was a very clean room. Stayed in this room the first night and the noise of the traffic kept me awake from 3AM. In the morning went to desk and asked if we could be moved. Told me it was not a problem and to have everything packed in the room before the bus tour at 8:30AM. and the staff would be happy to move our belongings once the new room was cleaned. When we got back at 5:30PM stopped at the desk and got the new room number. The room was overlooking the atrium in the hotel lobby. Nice and clean room and super quiet. All of our belongings were moved and they even put our beverages in the refrigerator in the room. What great service! From check in to check out what a great hotel, great staff, great restaurant and great food. EVERYTHING about this hotel exceeded my expectations! Would definitely recommend staying here! Thanks for a great Convention in every way possible!

"Hotel stay 9/16-17/16"

4
Tom Mr R, Somerdale, NJ, United States 19/09/2016

Overall a very nice hotel. My HS reunion was being held here so staying here was very convenient. I found the staff to be very cordial and efficient. We had a buffet dinner for our Saturday event. The buffet was excellent. I was expecting the usual of "ok" but it was way beyond that. The rooms are very nice and the bed was comfortable. My room was probably coming to the end of its shelf life as far as the carpet and wall covering were concerned. Nonetheless, the room was very clean.

"Great overnight stay."

5
Love2Cooki, Marlboro, NY 18/09/2016

The young lady at the front desk was very sweet and quickly checked us in. Upgraded our room without hesitation. The room was clean and had extra towels!! O'Riley's Irish Pub was very good. The bartender offered recommendations on the dark beer selection and was spot on. We will definitely stay here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences with the travel community! We appreciate your mention of our clean accommodations and friendly service! Our team is committed to providing our guests with memorable experiences, and we thank you for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"5 Star Experience! Can't beat the customer service at this place"

5
User 18/09/2016

We stayed here with family while attending the local RV Show and it has been an excellent experience. We decided on here because my brother and dad have several small dogs we were traveling with. Very dog friendly! Everyone had dogs so even if yours bark a bit no one seems to mind, we all just laughed and talked about it in halls as you make quick friends as dog lovers. Rooms were just as in pics on website. Clean, fresh, spacious. If you have dogs best to ask for ground floor, end of hall rooms. Easy to walk your dog and easy to get to n from car. I had made a room reservation error but they were so helpful and kind in fixing my reservation. Then when we arrived we asked for a room change to a end of hall and ground floor and they quickly accommodated as if it were no problem. Would HIGHLY recommend!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our facilities for future guests of the Harrisburg, Hershey Region! Thank you for recognizing our clean, comfortable guest room accommodations and our professional front desk team! We appreciate the opportunity to exceed your expectations as a truly valued guest, and look forward to welcoming you, and your family, back to the Central Hotel during future visits to the area! Thank you once again for sharing your remarks, and for recommending the Central Hotel to future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great Stay!"

5
ejwines, South Lyon, Michigan 17/09/2016

It was a great stay from beginning to end. The front desk won the heart of my daughter with a Hershey bar upon check in. All the staff were extremely helpful with any question or request. The Irish Pub on site it was a really nice option for drinks and meals (everything we tried was really good). Even though the breakfast buffet was not "free" as other hotel chains provide, it was worth the cost with a large variety of food including gluten free. The kids enjoyed the pool and arcade. We bought our Hershey Park tickets from the front desk and it was not that far from the hotel. Even close enough to take advantage of a "preview time" the night before you plan on going. Our room was on the 3rd floor facing the lobby, it could be noisy during busy hours but nothing kept us awake and I am a very light sleeper. Our family will definitely stay here again when we return to this area.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words, and positive experiences at the Central Hotel with the travel community! We aim to provide our guests with clean, comfortable accommodations, and we are pleased to hear that we exceeded your expectations while visiting nearby HersheyPark! As you have pointed out, however, it is our team who truly differentiate the Central Hotel from alternate accommodations in the area. We will be certain to share your feedback with our front desk team, as it is through their efforts that we are able to exceed the expectations of so many truly valued guests. Thank you once again for sharing your remarks, we look forward to welcoming you back during future visits to the Harrisburg, Hershey area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Extremely Friendly"

5
blakeou812, Jersey Shore, Pennsylvania 12/09/2016

I reserved at this hotel in early September 2016 because of what it offered. Though a bit farther away from the airport, the price was definitely reasonable. Why I decided on this hotel was that it offered a free shuttle to and from the airport and it would allow my car to remain on the premises until my return in a few days. My flight was in the wee hours so I called and reserved my shuttle 48 hours in advance, as recommended when I booked. I am unfamiliar with the area and preferred "an expert driver" at this hour of the morning. From the person booking my reservation, to the person at the check-in desk, to my 1st shuttle driver taking me to the airport, to the 2nd shuttle driver that was waiting for me when I landed (I called at my connecting flight to tell them the expected time of arrival), I cannot express the pleasure it was to be treated with so much courtesy and professionalism. Their staff was a delight. As for the hotel, the lobby was elegant and the room was very clean and suitable for the night. If I have the opportunity, I would definitely stay here again.

"A delightful property"

5
Steven G, New York State, United States 07/09/2016

Super large heated indoor pool, excellent Irish Pub, strongly recommend the pot roast. Fantastic beer selection. Comfortable lobby to conduct private business. Although the usual free BW breakfast was missing, the property offers a super buffet with a wide selection of breakfast offerings. If you are considering Hershey or Harrisburg this is the hotel for maximum comfort. The surrounding area well supports family vacations for all ages just minutes drive from the property

"Good location for vacationing"

3
Carol L, Parker 06/09/2016

We recently stayed here because we were attending a performance at the Giant Center. This location was perfect for that. I would recommend getting one of the larger rooms, we had one with a balcony near the stairs. Perfect for getting to our car. The décor is somewhat updated, but still hotel basic. We did have a microwave and fridge in the room which came in handy. Be aware that breakfast may not be included with the price of your room. Be sure to check. They do give you a discount in the restaurant if you're staying there.

"Excellent "

5
User 06/09/2016

Stayed here to unwind, from the busy life of NYC. This is an amazing hotel to stay, very courteous staff, excellent hygiene, beautiful decor. Will definitely visit again and recommend to friends and family!!

"Best Western Premiere Central"

5
Davedog14, Norwood, Massachusetts 04/09/2016

Been to this hotel 3 times, staff is attentive, rooms are clean, food is great, conference rooms are in good shape, wifi and Internet work well. Exercise room and pool in good shape- plenty of parking- be careful if you run here as there are no close by running paths- ( at least desk clerks were not aware of one you're running on street)

"Beyond my expectations"

5
jgill704, Bensalem, Pennsylvania 03/09/2016

I love to travel and finding a nice hotel at a reasonable rate is challenging. I had an overnight stay while attending an insurance conference. I was just thankful to have a room for the night as opposed to making the 2.5 hour drive. This location was amazing and everything was beyond my expectations. The room was cozy, classy with a hit of elegance. The staff was amazing, and quite helpful. The lobby set it apart from your typical 4 star lobby, they have complimentary beverages, such infused water, choice of teas, coffee, it was very neatly arranged. The water had a strawberries when I arrived and blueberries the next day. They are without doubt a hotel that believe in customer service, something that many locations have lowered the standard on. When I checked in, they gave me a Hershey bar with my room, that was a nice touch. It was not a miniature, a full Hershey bar. Everyone that checked in received one. I thought that was a nice touch. When I called to report late check in I was informed that they could send a shuttle to pick me up at the train station. I had no idea how I was going to transport from the station, my job told me to get an uber car. They were waiting for me when I arrived. I am usually good with names but I have to give credit to both the male driver that picked me up on Monday, the 22nd of August at 4:40 pm and the female that drove me back to the train station. Both were extremely nice and I enjoyed talking to them. Without a doubt, I would highly recommend anyone in the area to stay at this location, the price is great, the service is outstanding and the rooms are wonderful! Customer Service at it's finest and it felt good! They truly have something special. If they were a national chain, I would look for them every time I had to book a hotel. The staff even ask if you have a preference for your room. I like the top floor because I do not like anyone over my head and families were there visiting Hershey Park. I usually have to ask for a particular room first. Thank you Best Western Premier for making my stay great. By the way, they offer you 10% off your food from the restaurant, the Belgium waffles were great. I knew I was going to write a review for this location, people need to know 1st class customer service still exists.

"Wow-Excellent customer service"

5
User 02/09/2016

I never write reviews but am an avid reader of reviews on TripAdvisor. This hotel and its staff, specifically Kim Thomas, the housekeeping manager went above and beyond for me. I left a valuable item at the hotel, thought it was gone forever; and in the end, I got it back in just a few days! The situation was professionally and personally handled and I felt cared for. On top of all this, the hot breakfast buffet (at $10/adult and $5/child), comfortable night's sleep, clean room, value for our money, and Hershey bars at check-in all contributed to a 5-star experience. Thank you to Kim and thank you Best Western! We know where we'll be staying every time we visit the Hershey area again.

"Amazing!! Awesome!! Highly Recommend."

5
wizeazzgurl, Madison, New Jersey 31/08/2016

We were looking for a nice hotel, near Hersheypark, indoor pool (in case bad weather), pet friendly and served that breakfast on the property. BW Premier fit all our needs. Quick, fast and friendly check in. Nicole told me about a ice cream social they were having for the kids and gave me to passes for my daughters. Bonus! We wanted to check out the room so I went in and dropped my bags, I almost didnt leave! The room was so clean and updated, the beds were screaming "lay on me!" The ice cream for the kids was cute, they loved making there own sundae's. Me and the bf got ourselves a root beer float, yum! The kids did not hesitate to go in the pool, which was huge! I liked that there were plenty of chairs and towels and that the arcade was attached to the pool. There were some room that had a door to the pool, wish we knew about that before coming here. I should also mention the entry way to this hotel is also very pretty, just like the picture someone posted. The breakfast buffet was good, it consisted of 2 types of eggs, sausages and bacon, sausage biscuit and gravy, oatmeal, a few danishes, and different types of cereals, breads, yogurts.

"Postive experience"

5
T020, NJ 31/08/2016

We stayed 8/27/16 & 8/28/16 and were extremely satisfied with room, the location to Hershey Park and overall attitude of employees. The indoor pool area was large and clean, we would have liked for it to open earlier to take a quick swim before venturing out for the day.

"family suite"

5
Diane W, hillside, United States 30/08/2016

very nice resort like feel will definitely refer to a friend price was modest staff was friendly clean rooms and baths thru out hotel lot of things to do right at the hotel fresh cookies 24 hr coffee and tea fusion water bar quiet hotel never heard the other guest in their rooms.

"End of the summer family getaway!"

4
Kphisticated, Willingboro, New Jersey 29/08/2016

The Hotel staff was very accommodating. The room itself was clean but the bathroom tub drained slowly. My family and I had a great time hanging by the pool and the drive to Hershey park was about 20mins away. Overall it was a good experience and I would entertain staying here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, We appreciate the time, and courtesies you have extended by sharing your positive experiences at the Central Hotel with future guests of the Harrisburg, Hershey Region. Our team is committed to providing clean, well-maintained accommodations, and I thank you for mentioning the slow drain prior to your departure from the hotel! We have since resolved the minor repair, and appreciate your understanding during your time with us! Thank you once again for sharing you feedback, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Not a Single Complaint"

5
Gramsx2, Staten Island 26/08/2016

The rooms were a good size and very clean. The beds were comfortable and the hotel itself was quiet. We asked for rooms away from the pool, elevator and ice machines and we were very pleased. There are washers and dryers next to the pool for travelers. The pool is inside the hotel and looked good. The Irish Pub restaurant right next to the hotel was excellent - a good choice of gluten-free items. We had the buffet and everything was fresh; service was very good. We used the coupon from the hotel for the buffet - a nice bonus. All in all, we enjoyed our stay.

"family of four/end of summer trip to Hersheypark"

5
James R, hampton bays, United States 26/08/2016

Overall the Hotel is very nice. the lobby is very attractive. the room was comfortable. Although the bathroom was a little dated, the shower pressure was excellent. The hotel and staff were inviting and friendly. With young children it was nice to see they had a 10pm quiet time policy and it was. Good value and clean, comfortable beds. Stayed in a 2 queen room that was adequate for our family. I would definitely stay here again. Alex and Dawn were exceptionally helpful.

"Great hotel with lots of room."

5
meagley201, Palmyra, New York 25/08/2016

Came with family of five. we were all able to stay in one room comfortably with their suites. very nice hotel, kids said it was "fancy." Had ice cream social at night for them for free, adults for 50 cents! Fantastic Irish resturant attached! Would come here again!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, and Family, We are so happy to hear that we were able to exceed your expectations during your recent stay with us! Thank you for recognizing our clean, well-maintained guest room accommodations, and our full service restaurant, O'Reilly's Taproom & Kitchen! Our team aims to provide our guests with memorable experiences, and we are thankful for the opportunity to serve you, and your family, during your recent visit to the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Beautiful Property"

5
Donna M, Newington 25/08/2016

This was our first stay at a premier property. The hotel was beautiful, rooms were beautiful. Many restaurants in the area. Beware though, the premier property does not offer free breakfast. This particular hotel charged $9.99 each for adults and $4.95 for children under 12 for a buffet. Could be pricey if you are traveling with a large group. I have heard some of them charge $14.99 for adults......Also the writeup says it is located off of I-81. In reality you have to travel approximately 5-6 miles off I-81.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences at the Central Hotel with the travel community! Our team is passionate about providing our guests with an extraordinary experiences, and we appreciate your kind words regarding your time with us! As you've pointed out, breakfast is not included in the guest room; however, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet to support our goal of providing our guests with an exceptional value! We look forward to the opportunity to welcome you back to the Central Hotel during future visits to the area! We appreciate your loyalty to Best Western, and thank you for providing us with the opportunity to exceed your every expectation as a truly valued guest! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"The best hotel stay ever !"

5
Ehrin D, Pawtucket, United States 24/08/2016

This was one of our best stays at a hotel me and my family have ever had . Everything from the staff to the lobby to the rooms and the pool was perfect. And the restaurant that is on site was out of this world good ! We will definitely be back .

"Third time....and just gets better & better!"

5
denise p, Hackettstown, New Jersey 23/08/2016

Found this hotel because of our twins middle school trip and have now stayed three times!! The staff is so friendly and show genuine concern if you have an issue or problem. The rooms are clean and well stocked with pillows, bath items and such. The indoor pool is huge and a nice added benefit. The only issue we did have that couldn't get fixed was upon making our reservation we requested a family suite right off the pool, but had a room on the 3rd floor. We did talk to the staff and they couldn't help but only because that room was already occupied. Note to self or you dear reader...worth it to show up early for a room off the pool area! Another issue happened where we had immediate attention and concern. We are still in communication as well! Our family's THANK YOU to all the staff you've done a great job again!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your most recent experiences at the Central Hotel with the travel community! We find great joy in serving our guests, and our team is genuinely committed to providing memorable experiences as you have so kindly acknowledged! We appreciate your loyalty to the Central Hotel, and look forward to your fourth visit in the coming months! THANK YOU for providing us with an opportunity to serve you and your family! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Convenient Location and Friendly Reception"

4
rhiaus, Welland, Canada 22/08/2016

We stayed here for two nights while visiting the Hershey attractions. This hotel is within 15 minutes of Hershey's Chocolate World and Hersheypark. Reception is very friendly and welcoming, the rooms are clean and equipped with a fridge, coffee and water are available in the lobby. We were rarely in the hotel but I believe I saw board games that were available for borrowing. What a great idea.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Future Visitors of the Harrisburg, Hershey Region, Thank you for considering the Central Hotel for your upcoming visit to the Harrisburg, Hershey Region! As so many previous guests have shared, our service team is genuinely committed to providing superior service to each and every guest who chooses to stay at the Central Hotel, and we are confident we will exceed your every expectation during your time with us! The distinction from our competition is our genuine hospitality, ultra-clean guest rooms, well-maintained facilities, and the offering of countless value added experiences as mentioned by so many previous guests. Our full service amenities, convenient location to Hershey, and comfortable guest rooms deliver a value that simply cannot be matched in the area! We look forward to welcoming you to the Central Hotel, and thank you once again for considering us for your overnight experience in the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to stay!"

4
User 22/08/2016

This is a great place to stay if your planning on spending your day at Hershey or even Lancaster. We definitely appreciated the complimentary 24/7 coffee! The elevators are fairly run down but that didn't impact our experience. Thanks for a good experience!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience with future guests of the Harrisburg, Hershey area! We appreciate the recognition of our convenient CENTRAL location to Hershey, and Lancaster! Paired with friendly service, and clean facilities, our accommodations offer an exceptional opportunity for guests of the area to enjoy an incredible value! We thank you for your kind words, and appreciate your recommendation for improvement to our facilities! We look forward to an opportunity to welcome you back during future travels to the area, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great lodging and dining experiences!"

5
User 21/08/2016

I LOVED everything about my four day stay at this hotel. Attention was made to every detail. It is clean and very well laid out. I was there for a dog show but that was not always apparent because the layout was so well organized,

"AMAZING!"

5
User 21/08/2016

We were so impressed with this Hotel! Starting with check in...we were welcomed like family! The Atrium is bright and clean. Our room was immaculate and ready for our arrival. Each and every member of the staff always greeted us with a smile or an offer to help when we looked a bit lost. Our teens had a great time in the pool; they even got their Dad to go in...and he NEVER swims! Dad enjoyed it very much! The entire staff at the Irish Pub were also amazing!! We had two great meals during our stay. We travel to Hershey at least once a year; this will always be our place to stay!!

"Great stay"

4
elsylynnd, Long Island, NY 20/08/2016

We are here now after a day at Hersheypark. This hotel is very nice. Check in was smooth, David at the front desk was very nice . Loved the Hershey bars - nice touch. Room is beautiful and more importantly clean. We enjoyed the pool and this will be our go to hotel when we visit Hershey. It is a few miles further than other hotels but so worth it.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recommend The Central Hotel for future visitors of HersheyPark! Our team aims to deliver an exceptional value; and our convenient location, full service amenities, comfortable accommodations, and friendly service cannot be matched by alternate hotels in the area! We are pleased to hear we exceeded your expectations, and we genuinely appreciate your kind words! Thank you for providing us with an opportunity to serve you, we look forward to welcoming you back during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Like a Hershey Property"

5
Jimnlorri, Bohemia, New York 20/08/2016

We had to change our vacation plans at the last minute and finding hotels with great ratings at an affordable rate near Hershey was a challenge! after searching and searching we found this hotel. rate was slightly higher than we wanted but we felt that it was totally worth it!!! free Hershey bars upon arrival , free ice cream Social for kids, discounts at their delicious attached restaurant/bar OReillys. had delicious dinner for 3 adults and 2 kids for under $100. Rooms were clean and quiet , indoor pool was clean and bright with skylights above for outside feel. Just 15-20 minutes from Hershey. only complaint is our vacation was too short. thank you best western and their sweet staff for making our only short vacation so wonderful !!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear of your complete satisfaction with The Central Hotel while visiting nearby HersheyPark! We are pleased to hear that you, and your family, were able to enjoy several of our value added perks which are solely intended to enhance the guest experience! Our team is genuine in our efforts to provide superior hospitality, and we are committed to providing an incredible value! Thank you for your recommendation of the Best Western Premier, the Central Hotel for future guests of the Harrisburg, Hershey Region! We look forward to the opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to stay"

5
User 19/08/2016

A perfect place to stay and the hotel staff were most helpful in telling us about things to see and do in Harrisburg. We would definitely come again and wished we could stay longer. The breakfast was excellent and staff were very friendly. - everything was perfect! Room was lovely. Everything was spotless.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experiences at the Central Hotel with the travel community! We appreciate your mention of our clean, well maintained accommodations. Our housekeeping, and maintenance team members are committed to providing a fresh experience for every guest; and we will be certain to share your feedback with the team! We are also pleased to hear you enjoyed our full service hot breakfast buffet in O'Reilly's; where great food, friendly service, and an exceptional value are our top priorities! We look forward to an opportunity to welcome you to the Central Hotel during future travels through the area, and thank you once again for sharing your recommendation with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"PHENOMENAL!!"

5
Lisa B, Olyphant, United States 17/08/2016

The Best Western Premier on East Park Drive in Harrisburg is phenomenal. The hotel itself is well-kept, the rooms are spacious and well furnished, the staff is incredibly friendly, and restaurant attached has an excellent breakfast buffet (which is just another perk perk, preceded by the Hershey bar that they give you upon check-in and the wonderful staff.) Whenever I am traveling to Harrisburg for work, this is the only place that I ever consider staying...and not only because it is incredibly convenient to the office am traveling to. The hotel itself is easy to get to as well as it is right off the highway and there are plenty of restaurants and stores in the vicinity. In the summer, be sure to plan ahead and book your room early because it is close enough to HersheyPark to sell out. Once, I made this mistake and had to book a hotel 1/4 mile down the road, and though it was a nice place, can't compare with this Best Western Premier.

"Friendly, Comfortable and Affordable - Highly Recommended"

5
dianesC8444XH, Long Island, New York 15/08/2016

I stayed at the Best Western Premier at the end of July 2016 while visiting Hershey park. (about 20min drive to Hershey Park) My friend booked the hotel, after shopping around we decided rather than book 2 separate rooms, we would get a suite since it cost less. We both had our children with us. The suite could comfortably sleep 6, maybe more if you got a cot. The roo