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Best Western Premier The Central Hotel & Conference Center, Harrisburg

4.5/5  - basé sur 1744 notations.
800 E Park Drive, 17111-2807, Harrisburg, United States - See map
Best Western Premier The Central Hotel & Conference Center - Welcome to the Premier Life! The Best Western Premier The Central Hotel & Conference Center is ideally located in the center of Harrisburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover why Harrisburg and Hershey, PA are top travel destinations when you stay at this premier property near Hersheypark® and the Farm Show Complex. With easy access to the Pennsylvania Turnpike, I-81 and I-83, the Best Western Premier The Central Hotel & Conference Center makes it easy to enjoy the area's many attractions. Experience captivating American history at the Civil War Museum, Antique Auto Museum and the Gettysburg Battlefields, or visit an authentic Amish village. This Harrisburg hotel is also the perfect home base for exploring Hersheypark® Amusement Park and Hershey's® Chocolate World. Business travelers are also right at home at this Harrisburg hotel, just minutes from downtown Harrisburg and the Harrisburg International Airport, and only 25 miles from Lancaster, PA. The property offers easy access to many local venues and corporations like the Farm Show Complex & Expo Center, Giant Center, VFW, J. B. Hunt®, the Pennsylvania Medical Society and Corporate Lodging Consultants. With a ballroom, 24-hour business center and more than 14,000 square feet of flexible conference space, the property is truly a premier event space in Harrisburg and the surrounding areas. Completely renovated in 2011 and one of the first premier-level Best Western hotels in the country, the hotel offers resort-like amenities with the flair of a boutique hotel. Every spacious guest room at this Harrisburg hotel can sleep at least four guests and features plush beds, 42-inch flat-screen TVs and free Wi-Fi access. With a soaring central Grand Atrium, a large indoor pool and fitness center, and an onsite restaurant, the hotel provides a unique lodging experience for visitors to South Central PA. Experience the unparalleled comfort and friendly service that is sure to make your next visit to Harrisburg unforgettable. Contact the Best Western Premier The Central Hotel & Conference Center to book your stay today!

Best Western Premier

The Central Hotel & Conference Center

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1747 guest reviews
NOTE ISSUED
Excellent
1191
Very Good
390
Average
120
Poor
36
Terrible
10
REFER TO NOTICE
Business Business
460
Couples Couples
256
Family Family
738
Friends getaway Friends getaway
143
Solo travel Solo travel
57
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Just a couple of days stay to keep the family(with dog!) close to Mommy while she took care of business."

5
09/11/2018

We wanted to get a place close to downtown Harrisburg, so that my wife could take a few necessary workshops at the Community College for her nurse teaching credentials. The location was great for other things, also. The mall was so close by and also the Hershey Zoo which was an excellent zoo for the young ones. We have a 2 and 3 year old. The room was big and clean. The coffee in the lobby was always fresh and hot. The indoor pool was so much fun, keeping the little ones happy. There was a big dog yard area with clean up bags and trash cans. It seemed like all of the guests were friendly and fun to talk to. The staff was excellent and made friends with my 2 year old that loved to wave hello and good-bye every time he passed them. We bumped into Peter Chiccarine the General Manager as we were leaving and he inquired to ensure we had a pleasant visit. We could feel his genuine concern. A great stay and we will definitely be back when in the area!

"so much better"

5
08/11/2018

Working at a non-profit, when traveling, we are usually stuck at sub-par hotels. My stay at the Best Western Premier The Central Hotel & Conference Center in Harrisburg, PA was a pleasant surprise. I requested and received an accessible room in order to safely shower without having to climb over the tub. The mattress was wonderful! I was there for a conference and the lunches served were delicious. I would recommend this to anyone.

"Found a really great hotel in Harrisburg PA"

5
07/11/2018

The hotel is beautiful, the décor in the rooms are a bit dated but worked fine. Fast Internet, good food in the restaurant, an excellent breakfast buffet. I will definitely stay there again when traveling back to Harrisburg.

"WOW!!!"

5
06/11/2018

This hotel is very nice!!! While parking and unloading the first thing I noticed was the parking lot was well lit. There was also a very fair amount of luggage carts if you have an abundance of luggage as I do. The lobby was huge! When we got to our room it was clean and the bed had plenty of pillows so I didn't have to still any from my wife. Great friendly knowledgeable staff. The excellent friendly customer service leads me to believe I will be back here in the near future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to read of your complete satisfaction! Our team is genuinely committed to delivering exceptional overnight accommodations, and we appreciate your positive remarks, and specific mention of our clean, comfortable guest rooms! We look forward to welcoming you in the near future, and thank you for providing us with the opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Rave reviews for annual conference"

5
04/11/2018

Our association has held its conference at the Best Western Premier for 5+ years. We are always warmly greeted and treated as long time friends by all staff. Can't say enough about the catering staff, Kristy, Torrie, Kevin, Freddy, James, Victor, and Jen. They work tirelessly through out the conference handling break out rooms, refreshments, and meals. They all have a can do attitude, which trickles down from folks like Liz Smith. The conference facilities are lovely, as are the hotel rooms, always clean and comfortable. The Atrium is such a wonderful place for networking and socializing. The on-site restaurant O'Reilly's offers a wonderful breakfast buffet, with made on side eggs, not heated in a microwave in a service kitchen. Salads, sandwiches, and entrees are more than ample and delicious. Shepherd's pie, chicken pot pie, and St. Patrick's pot roast are a must. Nice beer, wine, and spirits selection. Looking forward to next year's cnference, and would definatley stay at the hotel is need an overnight in the Harrisburg area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, It is comments such as yours that provide our team with the motivation to strive for hospitality excellence each and every day. Our team members, especially those you have mentioned by name, not only support our culture of care… they ARE our culture! Liz Smith's leadership through action permeates through our entire team, and we genuinely appreciate your recognition of our superior service! We truly look forward to welcoming you, and your colleagues, back to the Central Hotel for future meetings, and events. We thank you for your continued patronage, and sincerely value the relationship we have established over the last few years! Thank you again for your business, and for providing us with an opportunity to exceed your expectations! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent Conference Venue"

5
02/11/2018

The Central Hotel is a wonderful venue for our PAC-TE Teacher Educator Annual Assembly. All of the staff was amazing at helping us set up and keep the conference running smoothly. A few staff members were particularly helpful. Rudy was fantastic at checking in with us at our registration table and making sure we have everything we need. He was able to move chairs last minute and even helped us locate a lost projector that one of our presenters misplaced! Victor was wonderful, as he is always is, and went on a hunt during Thursday lunch in attempt to find a chocolate dessert for my pregnant belly (he was unsuccessful, but it was the thought that counts). Donna checked in on us every time she walked past our table and kept us well hydrated! Thanks to the staff for making our conference run so smoothly and efficiently.

"Great venue for conferences"

4
01/11/2018

Besides the intimate environment, employees like James in banquet and everyone in housekeeping made the stay personalized by the attentive service they provided. I will definitely return for both business and personal travel.

"Hotel Nice- Restaurant Terrible"

4
29/10/2018

The Hotel was very nice, pool was nice, however, the Irish Pub attached, I would recommend avoiding. Got in late and went to get dinner with my kids went there because it was convenient. Irish pub so i ordered their specialty shepherds pie. It was over $15 and was the incredibly tiny. It was so dry I needed 3 glasses of water to get half of it down, except our waitress disappeared. I was starving and couldn't finish it. My daughter's ribs were mediocre and we wound up sharing them Breakfast isn't included at the hotel and we had minimal time in the morning. We gave the restaurant one more chance. The $15 per person buffet consisted of instant eggs, frozen pre cooked and dry heated potatoes, microwave bacon, dry rock hard biscuits and sausage gravy from a can, along with some brown soggy fruit, and yogurt.And again no service, no waitress for drink refills. If it was a free continental b breakfast, i would have no complaints, but being that it cost me $60 to feed my family that garbage it was disappointing.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are appreciative of the feedback you have provided regarding your recent experiences at the Central Hotel. While we are pleased to hear your positive remarks regarding our guest room accommodations, we are disappointed to learn we did not fully exceed your expectations as a result of less than satisfactory food service in O'Reilly's Taproom & Kitchen. Our team is unified in our efforts to provide a high-quality product, and friendly, professional service. I am most disappointed to learn of your concerns regarding our service. I accept complete responsibility for the shortcomings you have mentioned, and I am dedicated to working with our team to ensure we exceed each and every guests' expectations while dining, or staying with us, at the Central. We appreciate your comments, as it is through the remarks of our guests that we will continue to improve our product and service. Thank you for providing us with an opportunity to serve you, we genuinely hope to welcome you back during future visits to the area. Kind Regards, Peter J. Chiccarine, CHA General Manager │ the Central Hotel

"excellent meeting venue"

5
26/10/2018

Our team was very pleased with the level of service that was presented by the staff during our two day event at the Central Hotel and Conference Center. Rudy was very accommodation with some last minute set up adjustments in order to make my team more comfortable. Victor, Donna and the food service staff were very professional with the catering service and gracious in assisting as needed. The Chef prepared a delicious meal both days and my team stated that the food was a highlight of our meetings. Customer service for any issues that we had was excellent. As a team, we have already discussed the potential of returning to the Central Hotel and Conference center for future meetings. Thank you so all of the staff that assisted in preparations and execution for our meetings.

"Great hotel"

5
23/10/2018

I wanted to spend time in Harrisburg and Hershey and this hotel was in a great location and right off the highway. The hotel is very clean and had an onsite restaurant which came in handy after driving from upstate NY. Jason checked me in and texted me shortly thereafter to make sure my room was good. Bed was very comfortable and bathroom sparkled. Jason was there again in the morning when I checked out and was extremely helpful. I highly recommend this hotel!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your genuine remarks regarding your recent stay with us at the Central Hotel. Our team is passionate about delivering exceptional hospitality each and every day, and we appreciate you sharing your recommendation of our accommodations to future visitors of the Harrisburg, Hershey region! We will be certain to share, and recognize Jason, for your kind words regarding his commitment to providing our guests with memorable service! Thank you again for your recommendation, and for providing us with the opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, great amenities and friendly staff "

4
22/10/2018

This was our second time staying here to visit Hershey Park. A small 10-15 min ride to Hershey Park. It is clean, has a friendly staff and very comfortable to stay away from home. Has everything we need and will continue to stay here for future trips. We have already booked for November to see all the lights for Christmas and we can't wait!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with a second opportunity to host you, and your family, while visiting nearby Hershey, PA! We appreciate your mention of our full-service amenities, friendly team, and comfortable accommodations! We look forward to exceeding your expectations again very soon, and thank you once again for sharing your recommendation with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Excellent hotel"

5
21/10/2018

I was there on business. The restaurant and fitness center were clean and spacious. The restaurant is excellent. Love area is very comfortable and convenient for working. The room was spacious and the service and staff were friendly and efficient

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We appreciate you taking a moment to share your positive experience at the Central Hotel with future business travelers of the Harrisburg Region. Our full-service amenities, professional service, and convenient location to corporate offices and business parks in the area truly differentiates the Central from alternate hotels in the area. We offer a variety of corporate programs designed to maximize travel budgets without sacrificing service and quality. Our programs are personalized to suit the needs of each and every guest, and we are confident our accommodations, service, and amenities will exceed the expectations of today's business traveler. We look forward to welcoming you again during future travels through the area, and thank you for your complete recommendation of our accommodations for future business class guests! Kind Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"Nice hotel, a bit pricy"

4
17/10/2018

We were in the area for my son's medical testing at Hershey Medical Center. Location was good. The room was average but we had doors leading to the indoor pool which was awesome. The restaurant was not crowded but the wait staff was not very attentive. Also, it would have been nice to have discounted stay for patients at the hospital like some other area hotels.

"Beautiful Hotel and Conference Center"

5
15/10/2018

This hotel is a magnificent property in an easy to reach location off of I-83. The attached bar/grill (O'Reilly's) has very good food in a great atmosphere for dining at a table or at the bar. Bartenders and wait staff were excellent. Accommodations were excellent. Hotel staff were very also accommodating and gave our group a veterans discount which made the room rates easy on all of us. Plenty of computer terminals for access to internet and travel bookings. We've already booked for the same weekend in 2019. The images on the web site represent the hotel very well. It's actually better in person. Main atrium is beyond beautiful. There was nothing we wanted or were looking for that wasn't at our fingertips. Perfect for our annual reunion of army buddies. And we were given a back-roads short-cut to Hershey park which saved us a lot of time in traffic near the show Thanks Taylor.

"Great experience!"

5
14/10/2018

Everyone was so welcoming. We were part of a military reunion group. The rooms were well appointed and so quiet. Quiet hours begin at 10pm. The breakfast buffet had lots of choices. Our reunion banquet was wonderful. The staff extremely helpful and efficient. If I am ever back in this region I will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community! It was such a pleasure to host you, and the entire 98th Division, during your reunion! We are pleased to hear of your complete satisfaction, and we genuinely hope to have the opportunity to welcome you in the future! Thank you again for sharing your remarks; we appreciate your complete recommendation of the Central Hotel! Warm Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"hotel near Hershey AACA fall antique car show and swap meet"

5
14/10/2018

The Best Western Premier was extremely convenient to major highways (I-83 and PA Rt 39) and only about 9 miles away from the Giant Center, where the AACA event took place; when looking for accommodations, we found that many of the hotels closer to the Giant Center had already been booked, and quite honestly, were extremely expensive; not only was this hotel less expensive, it was very nice with friendly and professional staff; i.e. a call to the front desk in a panic at 5AM for two toothbrushes and toothpaste resulted in a friendly face in 5 minutes with the necessaries in hand; it had pleasant surroundings and bottomless coffee in the lobby; there was an attached Irish themed restaurant and bar where you could unwind following a day of walking; the breakfast buffet had a fairly good amount of hot and cold options; we had a king room with couch, which we enjoyed for the ability to sit and watch TV or read; the room was clean and bed/pillows comfortable; indoor pool looked nice, but we did not take advantage; we would definitely return and recommend to others

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear AACA Guest, It is such a pleasure to read your feedback regarding your recent stay with us at the Central Hotel while attending the nearby antique auto show in Hershey, PA! We are proud to serve many attending guests of the event, and hope to have the opportunity to welcome you during future travels through the region! Our convenient location to Hershey, full-service amenities, and exceptional team of hospitality professionals truly differentiate the Central Hotel from alternate lodging accommodations in the area! We are committed to providing our guests with an incredible value, and I am pleased to hear we accomplished just that while providing you with a memorable overnight experience! Thank you for your complete recommendation, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager │the Central Hotel

"SO friendly and welcoming"

5
12/10/2018

The staff was fantastic. The breakfast buffet offers SO much and tasted so fresh!! This hotel offers so many great amenities. Some people might think it's a little outdated but I personally loved the rustic look. Definitely my go-to.

"Fantastic Hotel!"

5
04/10/2018

This hotel and staff were exceptional in every way. In ~25 years of Reunions this one was perfect. Service was very professional and top notch. I would definitely go there again and highly recommend this facility to others.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete recommendation of the Central Hotel with future visitors of the Harrisburg, Hershey Region! We appreciate your generous feedback, most specifically regarding our top-notch team of hospitality professionals. We genuinely look forward to an opportunity to welcome you back in the future, and thank you for providing us with an opportunity to host your event! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"September Stay at Best Western Premier"

4
02/10/2018

We were visiting family in Harrisburg after the birth of our second grand daughter. Since was have family there, we visit as often as possible. We always plan to stay at this hotel.The hotel was beautifully decorated for the fall season. The staff are consistently professional and pleasant. The rooms and hotel are always clean and comfortable. Have the restaurant there is quite convenient. The food and service are top notch. The prices are quite reasonable and the daily breakfast buffet is by far the best hotel breakfast we have ever encountered . It's always very tasty. Nice selection and very reasonably priced for what you get.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, First and foremost, congratulations on the birth of your 2nd granddaughter! We are thrilled to hear your plans to visit the area always include the Central Hotel! Clean, comfortable accommodations and friendly, professional service are the cornerstones of our success, and our team is committed to building loyal guests each and every day by providing exceptional hospitality! Thank you for your mention of O'Reilly's Taproom & Kitchen as well! We look forward to welcoming you back in the near future while visiting family, and congratulate you once more on your new addition! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"silverholder"

1
02/10/2018

Room had Food on the floor under the coffee table, food of some sort on the back of the couch. Dirt marks on the carpeting. A half empty bottle of juice lleft in the refrigerator. Dust so thick on the bottom ledge of the coffee table you could scrape it off with your finger. Entry to back of hotel was dirty. The only thing in order was the lobby.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for the unacceptable condition of your guest room upon arrival at the Central Hotel. Cleanliness is a basic guest expectation, and we failed on many levels to provide you with well-maintained, comfortable accommodations during your time with us. I appreciate you taking the time to speak with me via telephone, and truly hope that our conversation has reiterated our commitment to superior hospitality. We are humbled by your comments, and I am certain our team will leverage your feedback to impact our daily operations and support our goal of providing ultra clean accommodations. We look forward to welcoming you back in a few weeks, and thank you for providing us with a second opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Beautiful Hotel"

5
02/10/2018

This is not your standard BW. It is gorgeous. The staff was wonderful and attentive. It is a great place to stay. The are around it is quiet. There is a grocery store and shopping center close by and it's close to highways that make it easy to get downtown or to the turnpike.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your outstanding feedback regarding your most recent experience with us at the Central Hotel. We appreciate your genuine observations regarding our incredible team members, who are truly committed to providing our guests with superior hospitality. Thank you for your recommendation to future visitors of the area, and for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Terrific hotel great location"

5
02/10/2018

This is a super hotel in a great location just off the turnpike exit. The room was clean and spacious. The hotel was sparkling clean, and the attendants were as helpful as possible. The hotel has a fantastic Irish pub with great food. Check in and out was quick and professional.

"95TH Division Legacy Association"

5
25/09/2018

The BWP was an outstanding facility for our event. It had a variety of meeting rooms for every need. The guest rooms were clean and fully stocked. All event rooms were properly set-up ahead of schedule and the A/V equipment worked as intended. The Event Planner was detailed and the Staff followed it carefully. Any issues were very minor and quickly addressed. The Staff was efficient, hard-working, cordial, and dedicated to our guests. The Facility was clean and our catered meals were excellent to outstanding. The main difference, here, was the quality of the Staff. Strongly recommend this hotel for your event!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Honorable Veteran, First and foremost, thank you, and the entire 95th Division, for your service to our country! It was truly a pleasure to host the 69th annual reunion of your association at the Central Hotel! We are pleased to hear we exceeded your expectations during your time with us, and we thank you for sharing your detailed experiences with future guests of the Harrisburg, Hershey Region! Thank you for your complete recommendation, and for recognizing the efforts and accommodations provided by our outstanding team! Respectfully, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice place to stay."

4
19/09/2018

You walk in a huge lobby.The staff was very friendly and accommodating. The first room I was in the air conditioning did not work, but they moved me to a new room. There were some cosmetic repairs that needed done, but the room was nice. The Irish pub and restaurant attached was convenient and again staff was very friendly.

"Beautiful Hotel"

5
19/09/2018

As the bartender at the adjoining restaurant said, "This is a top-shelf Best Western." Basically, it's a nice hotel. Rooms are arranged around a central gathering space. Outer rooms have windows that let in the sun and moon. Inner rooms face the the three-story atrium and are like cocoons. I felt so coddled and safe in mine and slept like a baby. With the full-bar, wide-food-variety restaurant, this is a self-sufficient spot several miles from downtown Harrisburg. And a total bargain, at least on quiet weekdays. My Best Western Rewards status got me a free appetizer and free snacks and drinks from the little necessities store next to the front desk. There's a refrig, microwave and coffee maker in the room, but I found it easier to get free coffee lobby. No free motel breakfast, but a real restaurant breakfast, with a four-dollar discount for hotel guests.

"Professional, welcoming"

5
18/09/2018

My hotel of choice whenever I am in the area. Excellent, accommodating staff. Fair pricing. All you expect in a room at a good hotel with amenities.Hotel goes the extra mile to let you know you are welcome and a valued customer. Irish pub attached, O'Reilly's, is good Irish food. Try the Shepherd's pie - True Irish food and it was great. Fish and Chips not the best. Stick to beer and mixed Drinks. Wine selection very limited.

"Very nice property with exceptional staff"

4
14/09/2018

When we checked in and Mike was quick and informative. He was able to give us an upgrade which was amazing since we have 2 very young kids. The lobby was very nice and clean, had a bar that was not open but lots of places to sit and relax. Our room was perfect for a family. 2 rooms, each the size of a normal hotel room. Everything in the room was clean and updated. The only thing we could find that was a little older was the tub but even that was not outdated. Housekeeping was great, we never saw them since we were out for the days we were here. For those who have kids you understand how nice it is to have someone clean up after the little ones. The hotel is also a conference center. There were some smaller groups here when we were here but they were never really noticeable. There is just about everything you need within half of a mile from the hotel. Many chain restaurants, coffee shops, stores and it is very close to highways. We would come back to this hotel. Staff is amazing and location and quality are great.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction while staying with us at the Central Hotel! Our two-room family suite aligns perfectly with the needs of a traveling family, and we are pleased to hear we exceeded your expectations! Thank you for mentioning our convenient location, superior team members, and clean accommodations! We anticipate a second opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"MOLD IN OUR ROOM"

2
14/09/2018

In the first room we stayed in there was a leak in ceiling bathroom. While my daughter was taking a shower, water was dripping down after she had finished her shower. I called the front desk and they arranged for a maintenance person to come who confirmed the leak and told us we needed to move to another room. So we packed all our stuff and moved to a different room. There was a musty moldy smell in this room and my daughter was having allergies. There were locks on the windows that did not allow it to open more than an inch. I mentioned the smell to the front desk they said that they could send someone to spray air freshener! To cut a long story short, the Manager came to look and I asked her if she could take off the window locks so we could get fresh air in the room. She arranged for the housekeepers to clean the mold with bleach too. Other than this issue, I used the gym several times. I had to walk through the indoor pool area to get to the gym and it had the strongest chlorine odor I have ever smelled. It almost knocked me out. The positives of this hotel is that the staff are friendly and helpful. And they sell cold bottled water in the lobby for 25 cents each. I would absolutely not stay at this hotel again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, comfortable accommodations are basic guest expectations, and we uncharacteristically failed to deliver either of these services during your recent stay with us at the Central Hotel. Not only did we overlook the unsatisfactory condition of your guest room after initially being relocated; yet more importantly, we failed to ensure your complete satisfaction when faced with an opportunity to provide exceptional service recovery. Our leadership team is committed to fostering improvement in all facets of our accommodations each and every day, and I am certain we will leverage your feedback to support our goal of exceeding our guests' expectations. I accept complete responsibility for the substandard guest room to which you were assigned, and I appreciate you taking the time to speak with me in more detail to assist us in the location and resolution of the deficiencies you experienced. I am hopeful our conversation has reiterated our team's commitment to providing our guests with superior hospitality. We look forward to the opportunity to deliver a much-improved experience during a future visit to the east coast, and I thank you for providing us with such honest feedback regarding your stay. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice Hotel"

5
14/09/2018

The staff was exceptionally friendly, Central Pennsylvania hospitality :) I was upgraded to a two room suite. It was very spacious and overlooked the pool. It was very clean and furnishings were fairly up to date. The bed and room were very comfortable. It was a little pricey but I think it's because there were several conferences going on at same time.

"Great customer service and clean comfortable rooms"

5
14/09/2018

Dont pass up this hotel. You will be pleased with the friendly staff and their attention to detail. My room had new decor and kept clean. The lobby and halls were freshly painted and had plenty of lighting

"Excellent Place to Stay in Harrisburg"

5
12/09/2018

We were coming off the end of a vacation to Cape May cut short by the approach of a hurricane and we had to drive through constant rain storms to reach Harrisburg. So we were extremely happy that we chose the Best Western Premier for a night's stay. The service was excellent and the room was great. My son and I got to use the pool before dinner so all in all it was very good experience.

"Nice hotel, close to Hershey"

4
04/09/2018

Our family stayed here for our trip to Hershey. The front desk agent, Matt, was very patient and accommodating - excellent customer service. We arrived very late because we came after a concert. Our room was on the first floor, but still very quiet and comfortable. The restaurant attached to the hotel has good food for both breakfast and dinner. The pool is nice and clean, the game room and fitness center are nice as well. We will definitely be staying here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It is such a pleasure to read of your complete satisfaction at the Central Hotel while visiting nearby Hershey! Thank you for mentioning our quiet, comfortable guest rooms, as well as your experience in O'Reilly's Taproom & Kitchen! Our team works diligently to provide memorable experiences for our guests, and we truly appreciate your kind words! We look forward to the opportunity to welcome you, and your family, during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Very nice and clean will be back"

5
03/09/2018

Stayed at the Hershey lodge earlier this year and then stayed here this weekend and for the price will always stay here from now on.This hotel is awesome clean rooms complimentary coffee and water in hotel lobby .Beautiful indoor pool everything you need and about a 20 minute drive to all Hershey attractions .will be back.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are grateful for your kind words relating to your recent stay at the Central Hotel while visiting nearby Hersheypark! It is such a pleasure to welcome a new guest, and we are thrilled to hear we exceeded your expectations by providing clean, comfortable guest rooms! Thank you for mentioning our large heated indoor pool, and added amenities which support our goal of providing our guests with an incredible value! Make no mistake, the Hershey Lodge undoubtedly does a great job serving many visitors to Hershey each year; however, the value, service, and full-service accommodations provided at the Central Hotel are second to none! Thank you for providing us an opportunity to serve you, we anticipate an opportunity to welcome you again during future visits to the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"good overnight stay"

4
03/09/2018

Lobby is very nice. Dated but clean. Check in was easy and professional.Rooms were clean, but my room faced the highway and was quite loud at night with highway traffic. Windows should be replaced for quieter sound. The Irish Pub has incredibly wonderful fresh food, kudos to the chef. And a huge shutout to my waiter Jarred for taking such good care of me. As a single woman that often travels alone, its important to not only feel safe, but taken care of as well. Would definitely stay here again if I could nab a room not facing the highway.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations with the travel community, and for your specific mention of our clean facilities, and friendly, professional team members! We recognize quiet, comfortable accommodations are an absolute guest expectation, and understand the nearby highway may be a distraction for some, while others are comfortable utilizing the provided white noise machine located in each guest room to mask background sound. In the future, please do not hesitate to call upon a member of our team so that we may ensure a truly comfortable experience! We appreciate your complete recommendation, and thank you for sharing your candid remarks with future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Quite pleased"

5
03/09/2018

Stayed here for one night after taking the family to Hershey Park. Arrived pretty late but check in was smooth and seamless. First time I can recall ever being addressed by my name at check-in and I know it sounds silly but it made me feel kind of important. Was given Hershey bars for the grandkids which was nice and the requested rollaway was already set up in the room before we got there. Beds were a bit hard for my taste but I realize everyone has a different preference on that so can't really complain. Was nice and quiet for sleeping. Had no noise whatsoever until morning when you could hear doors opening and closing but even then not bad.Did not get to use the pool as we arrived too late but it looked nice and of decent size.Breakfast was a choice of buffet or order from menu and while not included in the price we were given a $4 discount on the buffet for having a room key. Two of our party of seven got the buffet the rest of us ordered from the menu. Service was friendly but not very fluid. I think they staff assuming most would get the buffet and perhaps didn't count on the number of people ordering from the menu. No worries, we were not in a hurry.Overall, very pleased with our experience here and would not hesitate to stay here again.

"Exceeded My Expectations"

5
02/09/2018

Single Dad Review - 7 & 8 yr old boys - Stayed here two nights while at Hershey Park - Top notch customer service! - Free Hershey Bars for the kids at Check-In - Beautiful Lobby with $0.25 Ice Cold Water Bottles, Free Coffee and Flavored Waters - Nice Size Pool with shallow end and depths up to 7 Feet - Arcade and Fitness Center - Attached Restaurant offers a Buffet Breakfast at a discounted rate for Hotel Guests - Full Menu for Lunch & Dinner - 20 Min Ride from Hershey - Ample Free Parking

"Get the Hershey Park package deal !!!"

4
27/08/2018

Stayed here a few weeks back with my family + an extra child to take advantage of a hotel stay, breakfast and tickets to hershey park. TBH, when we drove up, the curb appeal of the building just was lacking..this immediately went out the door once we went thru the doors (see what I did there) and saw how nice the place was! There are giant hershey kisses up high..You can tell the original building is old due to the low ceilings, but the rooms are nicely appointed. The hotel concierge greets you with a hershey's chocolate bar for each person. We opted for the (higher price) room that has a back door opens to the indoor pool deck. The pool is big and the deep end is about 7.5ft. It is open until 10pm with loud pumping house music, which I don't mind. Breakfast is a buffet in Oriellys restaurant in the building. What's nice is that there is an ice cream and popcorn social in the courtyard. Looking forward to coming back! Pro tip - the pool is indoors, but if it's storming (lightning) outside, then the pool closes due to the glass roof.

"Extremely happy with this Best Western "

5
26/08/2018

My wife and I stayed here because of a car show in Carlisle PA. This was our third time at this hotel . Although we can stay closer to the show in Carlisle , this hotel is worth the half hour drive . From the minute you walk in , it has the feel of a luxury hotel . At Check In they were friendly and quick . The rooms were clean and large . Bed was very comfortable with many pillows . We had breakfast in the room which was great as well . The restaurant at the hotel has a great happy hour and excellent appetizers and food . I will definitely be back next time I'm in the area . The pick was of the lobby from our room window .

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We appreciate your trust and thank you for selecting us once again for your overnight needs while attending the nearby Carlisle Car Show. Thank you for your kind words regarding our clean, comfortable guest rooms and friendly team members! It brings true pleasure to hear that we have once again exceeded your expectations, and we appreciate your recognition and complete recommendation to future visitors of the region. Thank you for your feedback, we appreciate your business! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Lovely stay"

5
26/08/2018

We stayed at this hotel for three nights during our visit to the area, and it was a lovely experience. I have to say that the person who checked-in us was not nice. In fact, he just said 'Name?', not 'hello' or 'good afternoon'. He did not talk during those minutes, just gave us the key (card) for the room, saying that our room number was XXX. Then, his partner realized about it and just seid hello and wished us a pleasant stay, as well as the first member. So he amended it. Since then, we interact with the staff several times (advice for dinner, Hershey Park tickets...) and service was excellent. Facilities are very well maintained, and cleanliness is a highlight at absolutely all the hotel. Rooms are large, with comfortable beds, and a perfect quality of sleep. Perfect wifi signal. Indoor swimming pool is beautiful, we used it and it's a pool where you want to be, it's really nice. We visited O'Reilly's Restaurant, close to the hotel and where you can go by a corridor. I would recommend as well. Located near Hershey Park, about 20 minutes drive. You can purchase discounted tickets at the hotel. So, my overall impression was of a lovely stay, with a great quality of sleep, in a hotel with extremely clean facilities, and with a helpful staff that made us the idea that we would repeat if we return to this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with the travel community! It is a pleasure to hear that we exceeded your expectations while enjoying nearby HersheyPark! While I am disappointed to learn of our less than satisfactory welcome, I am pleased to hear our team recovered your first impression by providing excellent service for the duration of your stay. Thank you for specifically mentioning our clean facilities, comfortable heated indoor pool, perfect Wi-Fi signal, and full-service restaurant. We are proud to provide clean, well-maintained accommodations; yet it is people that truly defines exceptional hospitality, and our team is simply the best in the area! We thank you for providing us with an opportunity to serve you, and genuinely look forward to the opportunity to welcome you again in the future. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We keep coming back!"

5
23/08/2018

We discovered this place around 3 years ago and keep coming back. The staff is always courteous and attentive, the rooms and facilities are always clean, and the restaurant has great food and an even greater staff! They usually give the kids a chocolate bar and ice cream social tokens upon check-in. Overall, a great place to stay with our family!! We look forward to making our reservations here again in the future!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for sharing your complete recommendation of the Central Hotel with the travel community! We too, look forward to welcoming you again, and are proud to hear we have become your hotel of choice while visiting the Sweetest Place on Earth! Our welcome Hershey bars and Ice Cream tokens are two examples of the many value-added amenities we provide which reiterate our commitment to providing an exceptional experience, and value that simply cannot be matched! We believe hospitality begins with great people… and our team is comprised of hospitality professionals who genuinely enjoy caring for our guests each and every day! Thank you for your kind words, we look forward to the opportunity to exceed your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"10th stay and 10th great experience "

5
22/08/2018

I've been to this hotel on several different occasions and I love everything about it. The staff is the best here. Most of them are like family to me now. I always get a great rate and even better customer service. If there is ever a problem, it is fixed in the shortest time and resolved in the most professional way. I have been a repeat guest for a while and you can see why. So what if I can pay less for another hotel or stay closer to where I need to be? Doesn't change my mind at all. This is the best hotel in the area by far. Despite what I just said, the price here is very reasonable and I've never felt like I overpaid. The hotel is easily accessible I-83 at Exit 48 via Union Deposit Road eastbound to East Park Drive. The hotel is also within close proximity to I-81, I-283, US Route 22, US Route 322, PA Route 283, PA Route 581, and the Pennsylvania Turnpike at Exit 247. The hotel is clean, comfortable, quiet, and safe. The staff members here are the best around. You will always be greeted with a warm welcome. I guarantee that. I will definitely stay here again and again

"Great Hotel Close to Hershey Park"

4
22/08/2018

This is my second year staying at the Best Western Premier. My family and I stay here when we are in town for Hershey Park. Easy commute to/from Hershey Park. The rooms are very clean and updated. I look forward to our return next year.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are thrilled to hear we again provided you with a memorable experience while visiting nearby HersheyPark! Thank you for recommending our clean, well-maintained guest rooms to future visitors of the Harrisburg, Hershey Region! We anticipate a return visit, and thank you for providing us with a second opportunity to serve you, and your family! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Likely Nice 5+ Years Ago"

2
21/08/2018

This hotel is quite dated. The room was old with a few pieces of badly damaged furniture and a poorly draining bathtub. The pool water wasn't clear, the game room for the kids only had a handful of games, & the bedroom smelled musty. Also for the price they don't even include breakfast which many hotels in the area will. Honestly, the only good thing about the stay was the nice staff but in my opinion this can't make up for the below average facilities. We will try somewhere else next time around for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your feedback, and images, relating to your recent unsatisfactory experience at the Central Hotel. We take pride in providing clean, well-maintained accommodations, and I accept complete responsibility for the deficiencies you have mentioned. The difference is in the details, and your images have identified a few specific items that simply are not acceptable by our standards, nor those of our guests. While our property is not the newest in the market, our leadership team works very closely to make sure improvement plans address building needs while also implementing enhancements for our valued guests. Regardless, guest room furniture and bathtub drains are critical items listed on our thorough preventative maintenance program, and we will be certain to address the items you have identified. As a local guest, we truly hope to have the opportunity to welcome you back for a quick overnight stay at the Central Hotel. Your recent experience is not indicative of the consistent superior service and accommodations we have become known to provide, and we would genuinely appreciate a second opportunity to exceed your expectations. If I may be of assistance, please do not hesitate to reach me directly at (717) 561-2801. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Overnight trip to Hershey Park"

5
21/08/2018

Went to Hershey Park with the family and decided to book here due to all the positive feedback the hotel received. Everything went smoothly during our stay, our daughter was delighted to get a free Hershey bar after check in and she enjoyed the children's social hour held from 3-6 at the lobby(kids get free popcorn and ice cream). Was 20 minutes from Hershey Park and quick ride to a variety of stores including a Burger King, Waffle House, Starbucks and many more! Wished we could of stayed an extra night. Although they do not offer a free breakfast it's still worth the stay. I will definitely recommend to anyone heading to Hershey Park!

"One Night Stay for Hershey Park"

4
15/08/2018

The hotel staff were great. My kids were given Hershey bars at check in and the ice cream and popcorn in the lobby were a great treat. The 25 cent water bottles in the lobby were a welcome site after coming back from Hershey Park. We purchased a room/Hershey ticket/breakfast deal from Kidco. We were very happy with the deal. The hotel is nice and very clean. The pool was nice. The room was nice. The restaurant is very good for dinner and breakfast. We recommend this hotel.

"Great Stay!"

5
14/08/2018

We needed a hotel close to our destination and this hotel was perfect. It is also pretty near Hershey. It was clean, comfortable and the staff were very friendly and helpful. It was also convenient to have a restaurant/pub inside the hotel so we could relax and have some good food & drinks and not have to travel around. Overall, we would definitely stay at this hotel again.

"Great Experience for Large Groups"

5
13/08/2018

This past weekend, we stayed at this hotel with our entire travel soccer team that included 11 families. The hotel was extremely accommodating in providing our team a space to meet. They did a great job of having our entire room block on the same floor that kept us all together. The front desk staff was extremely accommodating. The rooms and the entire facility were very clean. All families enjoyed the stay and we will be back next year.

"3 story indoor pool area - Pool view room VERY noisy and smelled of chlorine."

3
12/08/2018

This hotel is clean and the rooms are nice, but in general this hotel is tired. There are no USB ports in the room to charge cell phones, which have become standard in most hotels. If you don't bring your block you are out of luck. A lot of the other rooms were facing the highway, so if you like a quiet hotel, this is not the choice for you.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your observations regarding your recent stay with us at the Central Hotel. We are pleased to hear our team successfully honored your request to be positioned in a poolside room, and we appreciate your mention of our clean, well-maintained accommodations. While poolside rooms may not be the best location for a quiet stay, we understand the importance of providing comfortable, restful accommodations for all our guests, and do have locations throughout the property which are much better suited for a peaceful night. While we are not the newest property in the market, our leadership team works cohesively on the scheduling of property improvement plans to ensure future projects add value to our guests while also addressing building needs. We appreciate your feedback, as the observations and remarks of our guests ultimately provide a vision for our property improvement plans, and your comments will most certainly do the same! We hope to have an opportunity to welcome you again in the future and thank you for providing us with an opportunity to serve you. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Fantastic Hotel"

5
09/08/2018

We recently stayed at the BW Premier Hotel in Harrisburg for 2 nights and it was absolutely wonderful. This was actually our second time staying here, which is why we returned this time. We were visiting Hershey Park and Harrisburg. This was an ideal location for both, only minutes away from Hershey Park. The accommodations and service were excellent. The rooms were comfortable and clean. My grandchildren just loved the pool, arcade, free pop corn & ice cream. We would highly recommend this hotel to anyone visiting this area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for once again selecting us for your overnight accommodations while visiting Central Pennsylvania! It is great to hear our team exceeded your expectations by providing clean, comfortable guest rooms and friendly service! We genuinely appreciate your recommendation to future visitors of the area! We hope to welcome you, and your grandchildren, again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Not the best stay, not the worst either"

4
07/08/2018

We chose to stay here during the Mecum Auto Auction because it was the host hotel. First I should say I believe the management must be phenomenal. The hotel is obviously old, but management has kept this hotel running by having a friendly & helpful staff, extras such as flavored water and coffee in the lobby, clean and up kept rooms and lobby areas, etc. Upon check in, I was asked what floor we wanted our room on. I asked what she recommended. She said the third floor would be the most quiet, so I chose that. If you want a quiet nights sleep, I do NOT recommend room 300. We stayed 4 nights and barely slept any of those nights. It was a quiet floor, however room 300 is right by the entrance to the hotel. There is a table that sets outside and every single night there was a group of people out there until 2-3 am drinking, being loud, and yelling profanities. We didn't call in a complaint because everyone has a right to spend their evening as they choose, but I think it would be wise to move the table nearer to the entrance to the restaurant/bar so people don't gravitate to the entrance of the hotel to hold their parties. That is really my only complaint. The rest of the hotel was quiet. O'Rileys restaurant/bar is attached to the hotel and offers a great selection for everyone. The lobby is beautiful, the pool area looked nice, great staff, good parking, close to many restaurants and shopping, and the list goes on.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere observations regarding your recent stay at the Central Hotel. Our team is genuine in our efforts to exceed the expectations of our guests. While we appreciate your mention of our convenient location and full-service amenities, we are disappointed to learn that we could have done more to ensure a truly extraordinary stay. It is our responsibility to provide comfortable, quiet accommodations; and I apologize that we unintentionally suggested a location which caused a disturbance in the early morning hours. In the future, please do not hesitate to reach a member of our team, or simply send a quick text to our 24-hour digital concierge who will be happy to assist you! We truly hope to have an opportunity to welcome you back in the future! If I may be of assistance, please do not hesitate to reach out to me directly! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful hotel"

5
07/08/2018

About a year ago I booked and stayed at the BW Premier on the way home from DC. Even though I was traveling alone, they put me into a suite (I think, partially because I am a BW rewards program). The room was amazing. Based partially on that stay we booked two nights at the hotel for the beginning of a week long amusement part vacation. Although it's about 20 minutes to Hershey park it's a very pretty drive. While we didn't get the upgrade to a suite the room was large, very clean, and comfortable. The staff is excellent, the lobby very welcoming, and the Irish pub connected to the hotel is better than most restaurants you'll find in a chain hotel. Sometimes it's the little things that make the difference between a run of the mill chain hotel stay and a memorable stay. This hotel seemed to cover all the little things, as well as everything one would expect from a chain hotel. I'd most definitely stay at the BW Premier again.

"Great hotel"

5
06/08/2018

Excellent staff, very nice hotel. Despite the fact there was a large wedding on site we never heard any noise from them. Was a great nights sleep. Restaurant was really good food. Room upgrade was wonderful

"Excellent"

5
06/08/2018

Perfect for families, close to Hershey park and best of all... o'reillys Restaurant and pub attached to the hotel! Great food for breakfast, lunch or dinner. Friendly staff and service... not to mention clean and spacious rooms!

"Wonderful Family Experience!"

5
30/07/2018

We were going to stay for three nights, but with the unfortunate rain and flooding of the area we originally cancelled. The Hotel staff was kind and understanding of the situation and allowed us to cancel without issue. The next day, after deliberation, we took a chance and rebooked for the remaining two nights. The staff made sure we were still able to have a room located close to another family we were traveling with. The hotel is beautiful. The staff is very welcoming friendly and helpful. They offer children's happy hour with free treats for the kids. The pool and workout room were very clean and well maitained. We did not have the opportunity to try the adjacent resturant, but will on our retrun visit. Highly Recommend this hotel when traveling to the Harrisburg/Hershey area!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience at the Central Hotel with the travel community. The recent weather certainly has dampened travel plans over the last few weeks, but we are happy to hear our team was able to work with you to rearrange your travel plans! We appreciate your mention of our clean, well-maintained guest rooms and public space. We're proud to provide consistency in service excellence, and we thank you for recommending the Central Hotel for future visitors of the Harrisburg, Hershey area! When you return to the area, please do not hesitate to reach out if there is anything we can do to make your stay more enjoyable! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Convenient hotel, for hershey"

5
24/07/2018

Loved our stay. This was our second time staying at this hotel. We are a family of 6, the 2 bedroom suites are perfect. This trip we were a group of 35, and had 5 rooms, all on different floors. Rooms were clean, staff is very friendly and helpful. We had an issue with a room key and Andy quickly took care of the problem. Peter the manager is very nice and friendly greeted my daughter every time he saw her, even remembered her name. She loved looking for him in the lobby. Flavored waters and hot coffee always in lobby. Quick drive to hershey park, about 20 minutes. We loved the restaurant (O'Reillys) in the hotel, had dinner there and breakfast.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for selecting us for a second time as your accommodation of choice while visiting nearby HersheyPark! We aim to provide friendly, personalized service, and I am thrilled to hear that we exceeded your expectations. It was so rewarding to see your daughter each morning, and hear her excitement regarding her experience! We thank you for your complete recommendation, and look forward to having you and your family again! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Wonderful stay"

5
24/07/2018

We stayed two days during a quick weekend trip to Hershey. The hotel was very nice and the staff was beyond helpful with everything we could need. We were very impressed with the location, the cleanliness and the overall feel of the hotel. We'd most certainly stay here again if we're in the area.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your feedback concerning your recent stay with us, and are pleased to hear our hospitality team was both friendly, and helpful! Our convenient location, and exceptional value makes a quick weekend trip to Hershey possible! Thank you for recommending our hotel for future visitors of the Harrisburg, Hershey Region, we anticipate an opportunity to welcome you in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Clean, quiet, nicely located place to stay"

5
24/07/2018

Our family of three stayed here during our two day Hershey trip. The hotel was clean, quiet and comfortable. The staff was very friendly and quickly responded to our requests (extra blanket, razor). The pool is a nice size and the kids appreciated the game room. The coffee and infused water in the lobby were a welcoming touch, and we loved the Hershey kisses hanging from the ceiling. This Hotel is a short drive to Hershey, but is minutes from anything we could have possibly needed. We would stay here again for sure.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Clean, quiet, and comfortable accommodations are basic guest expectations that we are committed to providing our guests at the Central Hotel! Thank you for mentioning our incredible team members who truly differentiate us from alternate accommodations in the area! Thank you for selecting us as your home away from home while visiting nearby Hershey! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place for some"

3
23/07/2018

Know this hotel gets rave reviews; that's why I booked it. We had spent the day at Hershey Chocolate World and wanted a place towards home afterwards. It is a very large motel with a conference center, adjacent restaurant, and huge indoor pool which makes it a wonderful place for large groups--business, sports teams, etc. We were traveling with our younger granddaughters and had 2 rooms, adjacent. I had booked this hotel directly, requesting adjacent rooms and even called the day before to confirm this. When we arrived they were scrambling to find us adjacent rooms. They placed us on the 1st floor, with sliding doors direct into the indoor pool area. Those doors were unlocked 10 am-10 pm. I did not like that arrangement. Anyone could walk into the room from the pool. This was our only source of outside light, too, which meant you needed to keep drapes closed at all times. The restaurant was just ok, and the service was slow. The front desk staff was very professional. Rooms are small and have low ceilings, but they have tried to update the bathrooms.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Murphysmom63, Thank you for sharing your experiences, and for selecting our accommodations based upon the consistent positive feedback shared by our most loyal guests. I am pleased to hear we were able to accommodate adjoining rooms, yet apologize we misrepresented our preparation upon your arrival. Our team is committed to serving our guests, and we thank you for providing us with the opportunity to honor your request. Our poolside guest rooms allow direct access to the heated indoor pool, which we are pleased you and your granddaughters were able to enjoy! The safety of our guests is paramount, and each poolside room is equipped with appropriate locking devices which may be engaged at any time by our guests from the interior of the room. Additionally, a second lock is in place on the exterior of each poolside room to safeguard our guests during nonoperational pool hours. We genuinely appreciate your candid remarks, as it provides us with invaluable observations which ultimately support our goal of providing superior hospitality! We truly hope to have an opportunity in the future to regain your trust. If I may be of personal assistance during your experience, please do not hesitate to reach me directly, as your complete satisfaction is very important to me, and our entire team! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Place to Stay!"

5
22/07/2018

We chose this hotel because is very close to Hershey Park. Also, it was a better deal at Groupon. We stayed on Wednesday and Thursday, so it was very quiet. The receptionist was very friendly and helpful. He also handed my son a Hershey chocolate bar, and of course he made my son happy. Around the same time (5 p.m) they were having complementary popcorn at the lobby. The beds and pillows were very comfortable. We enjoyed the heated pool, and the little arcade. Right in front of the pool they have lockers, and restrooms. I would definitely recommend this hotel. The only con is that the breakfast is not included. However, they have complementary coffee, water, hot chocolate, and the in the lobby. If you want a quick breakfast It is a Panera behind the hotel. Also, the hotel has a laundry area if you need it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Shanick07, Thank you for sharing your recent experience at the Central Hotel with the travel community! It is such a pleasure to hear that our full-service amenities, including our large indoor pool and game room, paired with clean, comfortable accommodations exceeded your every expectation while visiting nearby Hershey! It is our friendly, helpful team members; however, that truly differentiate the Central Hotel. It is this same team that has supported our growth and has helped the Central Hotel become the #1 rated full-service property in Harrisburg amongst all social media channels. Simply put, our people are the best… and we are committed to serving nothing other than the best for our loyal guests. We look forward to welcoming you again and thank you for taking the time to share your experience with the community. We wish you and your family an enjoyable remainder of the summer and thank you once again for providing us with an opportunity to exceed your expectations. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Excellent hotel"

5
19/07/2018

Hotel staff very friendly very nice beautiful hotel the general manager Peter was awesome Melissa was very helpful very polite!!everybody's just kind and courteous They go out of their way to help you and make you feel comfortable and welcome we are definitely coming back !!! I'm a single dad of two daughters and my oldest daughter lost her iPod in air hockey table and Peter and maintenance man was able to get it out for my daughter they went above and beyond my expectations 10 star hotel!!!! Thanks PB

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear 69Bella1, It has been our pleasure to provide you, and your daughters with a truly memorable stay! We will be certain to share your feedback with our team, as it through their genuine commitment to service excellence, and Melissa's support and leadership, that we are able to provide such outstanding experiences! Thank you for sharing your thoughtful words of encouragement; we look forward to caring for you, and your family, during future travels to Central Pennsylvania! Respectfully, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Family Visit to Harrisburg, PA"

5
14/07/2018

This premier bw was very accommodating. Indoor pool and game room are great for families with kids. The coin laundrey was quick and not too expensive. The extra touches like popcorn, cookies, and water in lobby were nice too. Easy location to attractions at Hershey, PA

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, Thank you for recommending our overnight accommodations for future guests visiting Central Pennsylvania! Conveniently located to Hershey, our full-service amenities and superior team of hospitality professionals truly provide a value that cannot be matched in the area! The experiences shared by our guests are genuine, and we are proud to provide an extraordinary product with the highest level of honesty and integrity! We thank you for providing us with an opportunity to serve you, and we anticipate an opportunity to welcome you and your family during future visits to the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Kind Staff"

3
13/07/2018

Nice hotel. Staff were very friendly and courteous. Meeting rooms had snacks and beverages for guests at all times. Local stations for the television, nothing fancy. The location was good, near restaurants and shopping.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words and specific mention of our courteous team members who are genuinely engaged in our guests' experiences! We look forward to hosting you, and your colleagues, for a follow-up event in the coming weeks! Should there be anything we can do to enhance your comfort during your time with us, please do not hesitate to reach out to a member of our team so that we may exceed your every expectation! We wish you an enjoyable summer, and look forward to seeing you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Older hotel but nice"

4
13/07/2018

This is an older hotel but still adequate. The staff was friendly , I love that they are very concerned about noise in the room areas w signs . They had plenty of info in the rooms above cleaning etc. the pool area was amazing and my kids loved it. If we lived around here this would be a nice stay in winter for the pool and getting a poolside room. There was a slight musty smell and the rooms probably use some good old fashion elbow grease to clean areas that get funky but don't need cleaned every visit

"Wonderful stay with our grandchild"

4
12/07/2018

We recently enjoyed a three day stay at Best Western Premiere Resort, in Harrisburg Pa. We booked two rooms, one for my husband, and myself, and one for our son and grandson. Booking was very easy, during which I requested adjoining rooms. Upon arrival, the front exterior is quite pleasant. The lobby inside is extraordinary. The reception desk staff were very courteous, and very prompt with our check-in process. We did indeed receive two adjoining rooms, they were located on the 2nd floor interior to the indoor pool view. I do have to note that if we had received exterior rooms, I don't know that I would have been all that happy, especially rooms to the rear of the hotel, as they abutted the hwy. You can tell the rooms had been recently updated. The room was quite lovely. It was somewhat narrower than most standard hotel rooms, but this did not bother us. The bathroom was updated and lovely also, again it was more compact than most. The only time it bothered me was when I went to put tops on, I always hit my hand on the ceiling. This would not due for most tall men. Towels were always plenty. It came with your standard amenities, and hairdryer. The room has a safe, ironing board, iron, microwave, refrigerator and coffee maker. Coffee is always available in the lobby, as is flavored ice water. There is a breakfast buffet, that does have a fee, and although reception will tell you the price stays the same for the time its open. That does not appear to be the case. As I have receipts for three different days, at three different times, at different prices. The price varied from $45-$56…. I did not inquire why but should have. The hot buffet breakfast was huge and plentiful, eggs, bacon, sausage, grits, rolls, breads, cereal, yogurt, fruit, muffins, pastry, pancakes….My husband and I enjoyed one dinner in the Irish Pub, we had the stew and it was delicious. The appetizer was to die for, seasoned rubbed chicken wings….we got the Cajun rub. They were outstanding. The indoor pool was delightful, we thoroughly enjoyed it, there were plenty of towels early in the day. There are plenty of chairs and tables, loungers. The first-floor interior rooms abut the pool and have sliding doors to the pool area. The closing time for the pool was 10pm and seemed to be quietly followed for the most part. There was only one day a noisy group seemed to linger till 10:30. There is a Walmart nearby for last minute needs. Also some fast food places. I was disappointed their were no local restaurants such as Applebees, TGI Fridays, or anything of that nature. They were more settled in Hershey. All in all it was a lovely hotel stay and we would definitely recommend it and return ourselves

"Great Stay, Highly Recommended"

5
12/07/2018

This is like the nicest Best Western I've ever seen! They welcomed us with open arms after an issue with another hotel left us scrambling to find someplace to stay. The employee at the front desk even gave my daughter a candy bar for the rough time we had that evening! The service and attention to detail were top notch! The lobby is impressive and offers tons of seating. We stayed for 2 nights in a room that overlooked the pool, which was a nice surprise. My daughter enjoyed both the pool and arcade/game room. We ordered breakfast from room service with the doorknob menu/ordering card and the portions were HUGE! We also ate at the attached restaurant (very convenient) and the food was delicious! While staying here, we vacationed to the Hershey Chocolate World and it was about a 20 minute drive from the hotel. This hotel was a lot more affordable than those right by Hershey too! All in all, it was a great stay and I would highly recommend it!

"Exceeded expectations"

5
09/07/2018

The staff was very friendly, including the GM Peter. The lobby was pleasant and offered many nice areas for conversation. The room was clean and adequate. It's a great hotel for a mid-size conference.

"No better option for visiting Hershey Park"

5
05/07/2018

You can stay 5 minutes from the park and pay 2-3 times more, but why would you do that? This hotel is only 20 minutes away and has a great indoor pool which never gets too crowded. It's clean. Parking is easy. The staff is helpful (shout out to Jasmine in housekeeping who was super helpful with my requests). Kudos: Pool was exceptionally clean and well-maintained this year. Minor problem: I've noted problems with secondary entrance doors being unlocked after 8 pm even though it is posted otherwise. It appears they have mostly fixed this problem; however, I still experienced inconsistent behavior with the doors on the south entrance at night. Sometimes both were locked. Sometimes one was locked and one wasn't. One time, I used my key to enter, went back to my car because I forgot something, and it was unlocked when I returned. Seems like they still need to take a look at what is happening with these doors.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience at the Central Hotel with the travel community! We appreciate your recommendation of our accommodations for future guests visiting the Sweetest Place on Earth! As you've mentioned, our convenient location to Hershey, clean facilities, and full-service amenities deliver an incredible value that cannot be matched in the area. We'll also be certain to complete thorough preventative maintenance on each exterior entrance to the hotel, and resolve any security issues in a timely manner. Above all else, it is our responsibility to provide safe, secure accommodations for our guests, and we will be certain to follow through on your observations. Thank you for providing us with the opportunity to host you and your family, we look forward to an opportunity to welcome you during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Loved This Hotel!!"

5
04/07/2018

Beautiful Hotel with an amazing staff. Front reception was super friendly and helpful in showing us around and telling us about all the beautiful areas of Hershey, PA to visit. Room was spotless and very comfortable; had complementary drinks as well. The staff even brought us an extra sofa bed for only $10. The lobby has a huge sitting area for the guests and welcomes you with coffee. Beautiful Hotel and Service!! Would 100% recommend it to any person or family visiting the area. -Samar Alkhulaidi

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your kind words regarding your most recent stay with us! It is such a pleasure to hear that we exceeded your every expectation while visiting nearby Hershey, PA! Thank you for sharing your 100% recommendation of the Central Hotel with the travel community, we hope to have the opportunity to welcome you back! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best hotel ever"

5
04/07/2018

The rooms were very spacious. The workers were very nice . The reception was very nice. The entrance was very nice as well as the price. Very beautiful. Nice food super delicious. I would definitely come here again.

"Staff is great but..."

3
30/06/2018

I stayed here at the end of my vacation in NC (room 201). Check in was a breeze even though there was a tour bus full of customers. I had a king with a balcony. Although the balcony overlooked the parking lot it was still nice to have outdoor access. I immediately changed and headed to the pool. HUGE!! Although I would think it would get crowded quickly with kids. It was a nice swim though and afterwards went back to the room, took a nice long shower with tons of hot water and nice bath products and went to the bar. Service was great and the prices were pretty reasonable for the area. Went back to the room, had a cocktail on the balcony and ordered room service. Now all this time I had basically just done a quick glimpse at the room - everything looked clean. Room service came (FYI they add 20% to the bill, and my waiter told me that but I tipped him extra anyway). Food was really quite good (burger cooked perfectly) BUT this is not normal room service where you have a tray, real silverware and condiments in glass bottles. Everything was plastic and brought to the room in a plastic bag. While there was ketchup, there was no mustard and no s&p shakers. Disappointed because I adore room service. This was about the time I also noticed the insane water damage to the ceiling in the bedroom/living room area. It was too late to change rooms but man they need to do something about that. Bed was very comfy and I would have just loved to sleep in but someone thought that 5:55 a.m. was the perfect time for the lawn maintenance crew to go through and mow the lawns. What the heck? So I fell back to sleep, ended up oversleeping and had to scramble to hit the road before rush hour, missing breakfast, which I was not happy about. I tried to send an email to management about the events through their website but was informed the secure site was down. Then sent an email through normal channels and never heard anything back. While there were some pros about my stay, I'm not sure I would stay again considering the cons.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent stay experience with us! We are very appreciative of the feedback, as it provides us with an opportunity to improve upon our guests' experiences! I hope to have an opportunity to discuss your experiences further, as I have attempted to reach you via telephone, and email, so that I may reiterate our commitment to delivering complete satisfaction! I accept complete responsibility for the oversight as it relates to the bowed crown molding in your guest room. It is our duty to ensure each room is 100% guest ready prior to arrival, and we failed to identify this concern prior to assigning your room. We have since resolved the damaged molding, and thank you for mentioning this detail! We are committed to providing comfortable, quiet accommodations for our guests, and while I appreciate your mention of the comfortable bedding, I am just as confused as yourself as it relates to the 5:55 AM lawn crew! While we also are unsure of the source, we will be certain to reiterate our agreement with our contractors to ensure any work in the vicinity of guest rooms does not begin prior to 9:30 AM. As I have mentioned above, I anticipate your return call so that we may ensure your complete satisfaction! We genuinely hope to have the opportunity to welcome you again, as the happenings of your most recent stay are uncharacteristic of our property! I welcome the opportunity to speak with you, and thank you once again for sharing your detailed observations! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Best place to stay if visiting Hershey"

5
27/06/2018

My family and I have been staying here for the past 10 years! The hotel is immaculate, modern and very welcoming. The rooms are modern, always spotless and the beds are so comfortable! This hotel is perfect for families! My kids love the spacious indoor pool, arcade, and ice cream social/popcorn cart in the main lobby area. The bar and restaurant has a great buffet breakfast and menu. The staff is always friendly, welcoming and accommodating. I consider myself a hotel snob and this hotel is one of my favorites to come to year after year. It never disappoints! With only a short drive from Hershey, it is well worth it!! Also, someone's review below commented on the dated hallways and substandard rooms..I honestly think they reviewed the wrong hotel by mistake. You can't get anymore modern and immaculate then what they provide.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are truly grateful for your continued patronage over the last 10 years, and thank you for selecting us time and time again as your lodging choice while visiting nearby Hershey! We are pleased to hear we continue to exceed your expectations, and appreciate your mention of our clean, comfortable accommodations! Thank you for your complete support, and recommendation of our facilities for future visitors of the Harrisburg, Hershey Region! We look forward to welcoming you again in the future, and thank you for providing us the opportunity to exceed your every expectation! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Nice stay!"

4
20/06/2018

We booked a room here to stay the night after a day at Hershey Park and the Imagine Dragons Concert. Had tried to find a place in Hershey but everything was full and way more expensive. We checked in late but was very impressed with the lobby and room; clean and spacious. Oh, and they gave us free Hershey bars! O'Reilly's, the restaurant attached to the hotel had a nice brunch at a good price too. Should we ever need to go back to Harrisburg, will definitely book a room here!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear that you enjoyed your time with us at the Central Hotel, where we aim to provide a great value, superior service, and comfortable accommodations! Thank you for recognizing the value added amenities we provide to enhance our guests' experience! We are a convenient alternative to Hershey properties, and we once again thank you for selecting us for your overnight stay! We hope to welcome you again soon! Warm Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Outstanding on All Fronts!"

5
19/06/2018

After having our annual member meeting at another locations for seven years, this was our first time at the Central. We have a small staff and rely heavily on the facility to support all the different aspects of a meeting that includes 200+ registrants, 35 display vendors, 24 breakouts, two general sessions, breaks, lunches and a large dinner and keynote speaker. I arrived on Tuesday to set up and the staff met me at the entrance and assisted in unloading all of our meeting materials, signs and equipment. From that moment, until we left Friday morning, we experienced a staff that was always present, easily accessible, intuitive and always willing to help us attend to the needs of our registrants, staff and presenters. More importantly, in the months and weeks leading up to the event, the staff was supportive, provided their expertise as we made catering/room decisions and were always polite and helpful. We have already booked our 2019 meeting at the Central.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing our meeting and events team for their outstanding commitment to ensuring a successful conference! We thank you for providing us with an opportunity to host your important event, and we are pleased to hear that we were able to assist you in providing a welcome venue for your colleagues, and attendees! Our flexible meeting space, full-service amenities, and convenient location position the Central Hotel as a Premier venue for meeting and events! As you have so kindly mentioned; however, it is our professional team and their passion for service that truly differentiates our hotel from alternatives in the area! Thank you for your business! We look forward to a long, and successful professional relationship! Best Regards, Peter J. Chiccarine General Manager ?the Central Hotel

"Returned Phone Charger"

4
18/06/2018

Hotel was very clean, employees helpful, and beds comfortable. No hassle checkout leaving keys in room and calling front desk made leaving much easier especially being the furthest room from the front desk. I left my phone charger on accident and they are mailing it back to me! Now that's customer service! Only down side was there wasn't any USB ports to charge a phone and only one plug in near a table or nightstand. It's about 20 min from Hershey Stadium and Chocolate World where we went. And the drive is pretty. Also, only a couple min from Dollar Tree and Burger King in a shopping plaza.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your sincere remarks regarding your recent experiences with us at the Central Hotel! We also appreciate your mention of our central location, clean, comfortable guest rooms, and helpful team of hospitality professionals. It is our pleasure to serve you, and we appreciate the opportunity to exceed your every expectation. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We love Best Western Central!!"

5
18/06/2018

We come here every year for our trip to Hershey Park. We love the atmosphere of the hotel, especially the lobby. If you have kids ask for the poolside room with direct entrance to the pool - feels like you have your private pool :) I really appreciate little things like complimentary coffee and fruit infused water available all day. I am also very impressed by "fresh remote" idea since we all know TV remote is the most contaminated item in every hotel room. And last but not least: the staff is always very pleasant and helpful. Thanl you for making our stay special :) I have never been disappointed since we started coming here few years ago. 20 minutes ride from Hershey Park but well worth it.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, We appreciate you providing our team with another opportunity to serve you, and you family, during your annual trip to HersheyPark! We are committed to providing our guests with a value that simply cannot be matched in the area, and we thank you for recognizing the efforts of our outstanding team! We look forward to welcoming you again in the future, and wish you an enjoyable summer season! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"One of the best stays anywhere"

5
16/06/2018

Would definitely stay here again! Room was clean, bed and pillows were comfy-I recommend the two bedroom suite-we had a door that opened right to the pool???? The staff were very attentive to our every need. O'Reilly's Tap Room is connected to the main lobby. We had drinks and late night apps, portions were big and prices were right-room service breakfast was very good and also large portions. Looking forward to a return trip.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, We are appreciative of your designation as “one of the best anywhere,” and we truly thank you for sharing your genuine feedback with the travel community! Our clean rooms, well-maintained accommodations, and full-service amenities are the foundation for a great overnight stay; yet it is our team members whose passion for superior service truly creates a memorable experience for our guests. Thank you for providing us with the opportunity to serve you during your recent visit to the Harrisburg, Hershey Region! We look forward to your return! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Frequent Businnes Traveller"

5
09/06/2018

I stay here at least once a month because of proximity to my office. The staff here is fantastic and will greatly exceed your expectations. Don't waste your time searching other nearby hotels. Stay here

"Convenient Location ---Huge Lobby"

4
06/06/2018

The room was adequate and comfortable. Additional light in the room would be beneficial. Obviously they cater to conferences as there were many conference rooms. The attached restaurant was quite convenient.

"This is a great hotel for a visit to Hershey or Harrisburg"

5
05/06/2018

I have stayed at this hotel many times over many years for work. I look forward to coming back every time. The check-in process is quick and the front desk staff are helpful and courteous. This hotel has a convention centre and a large lobby. The restaurant has an excellent breakfast buffet and evening with an obviously popular bar but not loud, great for a chat in a booth or at the bar. The rooms are nicely decorated even though a highway goes along the back, I don't find night traffic disturbing in any way and have a room in the back as I write this. Please consider this review from a happy traveller.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, Thank you for your business, and for sharing your complete recommendation of our overnight accommodations for future guests of the Harrisburg, Hershey Region. Our convenient location, paired with full-service amenities, and genuine hospitality truly differentiate the Central Hotel from alternate hotels in the area. We appreciate your kind words and look forward to welcoming you again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel "

5
30/05/2018

Stay there 1 night over Memorial Day weekend. What a beautiful hotel. Very clean. Staff was very friendly. Rooms are a good size. We had a view of the pool. We were there for a soccer tournament so there was a ton of kids. The pool is one of the biggest indoor pools I have ever seen at a hotel. Plenty of room for all the kids. The Irish restaurant attached to the hotel has great food and very reasonable. We had dinner there. I will use this hotel again if I go back to Hershey.

"Prom 2018"

5
29/05/2018

Good Morning, My contact person was Jessica Dickey. She was easy to work with, attentive to details and made sure our students had a great [PROM] evening. The kids totally enjoyed themselves! Even the Principals and teachers said it was a good evening! I felt everything was WONDERFUL!! The food was delicious and ALL of the staff was great. Mike and his setup were great to work with as well as the cleanup guys afterwards – everyone was helpful, professional and courteous, double checking anything they found, making sure we didn't forget anything. Your front desk personnel were pleasant and helpful any time I asked a question or needed anything. I am looking forward to work with you and the hotel again next year. Jessica, I would like to send an email to the hotel director or manager and let them know what a wonderful job you all did – so if you could, please, send me email their addresses. Thanks again for everything –

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, Thank you for personally recognizing Jessica, and her genuine commitment to ensuring your event was both successful, and memorable for all involved. Jessica represents genuine hospitality in her words, and actions each day and her leadership, attention to detail, and focus on guest service permeates through our entire team. We are thrilled to hear our entire team exceeded your expectations, and we look forward to serving the Harrisburg High School Community in the future. Should you wish to forward a letter which will be shared with our entire leadership team, please do not hesitate to reach me directly at [email protected] Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Really nice hotel"

4
26/05/2018

This is the second time that I have stayed in this hotel on my way down to Lexington, VA. It's about the halfway point for me so a good stopping point. It's clean, comfortable, has a restaurant attached, a water cooler in the lobby with oranges and hybiscus flowers and a friendly staff. What more do you need?

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for once again selecting us as your choice of lodging while traveling through the area on your journey to Lexington, VA! It is great to hear we have earned your trust as a consistent provider of clean, comfortable guest rooms and friendly service! Our convenient location positions the Central Hotel as a great stopping point for those traveling through Pennsylvania's Interstate 81/83 corridor! Thank you for once again providing our team with an opportunity to exceed your overnight expectations! We look forward to welcoming you on your travels home! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"A very elegant and charming chain hotel"

5
25/05/2018

Our stay here was pleasant and comfortable. Our major complaint was that the hearing assistive devices we requested were not readily available. The restURnr server, Gail, and the maintainance person, Dave, were super.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your taking a moment to share your feedback regarding your recent experience with us at the Central Hotel! Thank you for personally recognizing Gail, and Dave, as their commitment to serving our guests with genuine hospitality is truly remarkable! We will be certain to recognize each of them for their outstanding efforts! Above all else, our team is committed to providing safe accommodations, and we thank you for your understanding as a member of our team worked carefully to connect the appropriate Emergency Alert System in your guest room. We have noted your reservation for future visits to ensure the Emergency Alert System is prepared in advance of your arrival, as we are committed to anticipating our guests' needs! Thank you for providing us with an opportunity to serve you, we hope to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great Hotel"

5
23/05/2018

This was the first time that I stayed in a Best Western Premier hotel. I was very surprised at how wonderful the hotel staff, hotel room and hotel accommodations where. I would highly recommend this hotel and I was formerly in the travel business.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your first experience at a Best Western Premier property with the travel community! As you have mentioned, it is our culture of true hospitality that differentiates the Central Hotel from other accommodations in the area! Our team genuinely cares for our guests, and we thank you for defining a Best Western Premier in the simplest of ways… clean, comfortable, well-maintained full-service accommodations paired with an outstanding team of hospitality professionals! We truly value the kind words you have shared with future visitors of the area and look forward to an opportunity to exceed your every expectation again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location and fantastic staff"

5
23/05/2018

I had to spend 3 months out of town for business travel and chose the Central Premier for my stay. Staff was exceptional. Rooms were clean and comfortable. Restaurant had a great menu and lots of draft beer options. I would recommend this location for both business or family travel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Extended Stay Guest, It has been such a pleasure to fulfill your need for a “home away from home” over the last several weeks at the Central Hotel! We thank you for recommending our accommodations for business, and leisure travelers alike! Our full-service amenities, convenient location, and superior staff provide our guests with a value that simply cannot be matched in the area. It has truly been our pleasure to serve you! Kindest Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Comfortable Hotel with Great Staff"

5
18/05/2018

Older hotel that has been maintained nicely. The staff is very professional and friendly. My room was dark, but very clean and comfortable. Great free Internet and fitness room that is a bit nicer than many. Also an indoor pool and game room for the kids. I'd return if I needed to stay in that area again.

"Hotel- 3, Customer Service- 5"

4
17/05/2018

When my husband questioned why I had booked a Best Western, I simply said it was the Best Western PREMIER...and... told him the tripadvisor reviews were awesome. That being said, we were excited and anticipating our stay. The entrance is grand. We were greeted and checked in very kindly by David. On the way to our room we noticed the hotel itself was lackluster. Scuff marks, areas that needed paint and a little TLC- but to us, that was ok. However once we got to our room and settled, I discovered hair on the "clean" remote sleeve, the peep hole jammed closed with paper of some sort, watermarks all over the ceiling, paint chipping, and after I took a shower and grabbed a towel, I found dirty tissues behind the towels- I wondered where I went wrong. David (the gentleman that checked us in) texted me asking how our stay was thus far. I phoned him and relayed what I wrote above. David was very polite and advised me to speak with Patrice the following morning. I did as such, and Patrice was attentive, professional and accommodating. She assured me the issues we had in our room would be resolved. She was diligent in making sure she could make things right by us. Overall, the hotel could use some cosmetic TLC, but the staff takes the comments and concerns about people staying seriously, and I feel like my input was of value.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Salexi72, We welcome and truly value the observations of our guests as it is through such comments that we will ultimately continue to improve our facilities and services at the Central Hotel! I accept complete responsibility for the imperfections you have so kindly shared, and I am certain our leadership team will openly accept your remarks, and leverage your feedback for improvement. We understand our guests may be faced with a deficiency from time to time, yet we are confident in our team's ability to deliver superior guest recovery each and anytime a guest experiences an unpleasantry. Thank you for personally recognizing Randy, and Patrice for their outstanding service! We will continue to work each and every day to ensure our accommodations are both clean, and well-maintained to provide the highest level of guest satisfaction! We look forward to an opportunity to fully exceed your expectations during future visits to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place to host a business event"

5
17/05/2018

PAA Central has held a number of event here at the hotel. All the hotel staff is always wonderful. The conference staff is very attentive and professional. Lenny and Mike both made sure our staff had hot coffee at our registration table for us. We appreciate all the personal and one-one-one attention to our last minute details. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your loyalty to the Central Hotel and are pleased to hear our team consistently exceeds your expectations! We value your business and thank you for providing us with the opportunity to serve you! We will be certain to recognize Lenny, and Mike for their unwavering commitment to providing our guests with superior service! We look forward to welcoming you and your colleagues back to the Central for future meeting and event needs! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Extremely impressed"

5
17/05/2018

I was extremely impressed with this facility as far as atmosphere, cleanliness and hospitality. An Irish Pub is right next door, excellent food. We traveled with our dog and the cost of her stay was minimal compared to other hotels in the area. The cost of a room in this hotel is definitely worth every penny!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel, and O'Reilly's Taproom & Kitchen with the travel community! We are thrilled to hear we exceeded your expectations and accomplished our goal of providing an exceptional value! Our full-service amenities, paired with the most genuine team of hospitality professionals, truly differentiates the Central Hotel from alternate accommodations in the area! Thank you for selecting us as your hotel of choice, and for sharing your comments with future visitors of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great location"

5
14/05/2018

We lover the wonderful indoor pool, it was warm and comfy. The hotel is well maintained and very clean. They have a great Happy Hour in the Irish Bar. The food there is very good; better than many other similar places. The location is perfect for Hershey activities.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your acknowledgement of our comfortable accommodations and are thrilled to hear you were able to enjoy the area's largest heated indoor swimming pool! Our full-service amenities, paired with clean, comfortable guest rooms and genuine hospitality truly differentiate us from alternate hotels in the region! We are confident our guests will experience the absolute BEST value in the market with us, and we are eager to unveil new value-added services this summer! We hope to welcome you again and thank you for sharing your feedback with the travel community! Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Surprising hotel for the rate"

5
07/05/2018

Stayed here with my son. Lobby is gorgeous. Lots of business people around. We didn't visit the restaurant next door but it seemed very convenient. Check in and checkout was super easy. Pool was huge but filled with tons of screaming kids. Our only issue was that they were remodeling rooms right outside our door. It's was a little annoying, but we understood they are just trying to improve the hotel. They should not book rooms right next to construction. Otherwise great stay for a reasonable rate. Would highly recommend.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience at the Central Hotel with the travel community! We genuinely appreciate your acknowledgment of our full-service amenities, unique grand atrium, and friendly team members! Hopefully, you will find time during your next visit to join us in O'Reilly's Taproom & Kitchen where great food and great service are the standard! I most certainly agree with your observations as it relates to the remodeling project here at the hotel, and recognize how this may be a concern for arriving guests. I appreciate your complete understanding, and I am happy to report we are nearing the completion of the project which consists of beautiful contemporary tiled floors and surrounding bath walls, a glass-enclosed shower in each king room, and new fixtures for all guest baths! We typically avoid placing guests near the work area; however, on this particular occasion, the hotel was at full capacity requiring the surrounding rooms to be in use. Rest assured, we are on schedule to be fully finished with all guest rooms prior to Memorial Day 2018! We appreciate your comments, and look forward to an opportunity to welcome you, and your son, back to the Central Hotel in the future! If I can be of any assistance, please do not hesitate to contact me directly! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel Office Direct: (717) 561-2801

"Banquet Experience"

5
06/05/2018

Yesterday, my wife and I attended a United Church of Christ event in the ballroom of the Best Western. The event included numerous tables with donated objects for a silent auction. The hotel served hordevours for guest to snack on while the silent auction was going on. There were about 125 people in attendance. The servers kept our water glasses full, served our salads, meals, and desserts. It was amazing how quickly the food was served, and tables cleared afterwards. Not only was the food served quickly, it was very good. I would highly recommend this hotel for large events.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear our team assisted in the successful execution of your charitable event where all involved provided a clear display of generosity, and friendship. We thank you for selecting the Central Hotel for this event, and look forward to working with you, and the United Church of Christ, again very soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"The obvious choice in Harrisburg "

5
06/05/2018

I've stayed at this hotel more than 10 times and I love it more and more each time I stay. The lobby looks extravagant. It has a few computers and a piano and popcorn and water available and it's wide open. The price is always fair here. The property is always spotless and well maintained. The rooms are always clean and comfortable. And the staff members here are like family. I'd like to say a special thanks to Claude, Ethan, Patrice, Curtis, Katelyn, Randy, Enjoli, and Cher. These are the nicest people I've ever dealt with at a hotel. And Peter is a great manager. He runs a great place and he's always been nice to me when I've talked to him and he takes care of everything. I will definitely return to this hotel every time I go to Harrisburg. I always have an A+ stay when I'm here

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, First and foremost, thank you for your loyalty to the Central Hotel! We are simply honored to remain your choice of lodging while visiting the Harrisburg, Hershey Region. We truly have great people in our organization, and you have so kindly recognized many key members by name! It is through not only those you have mentioned, but also countless others who work cohesively to provide a superior level of genuine hospitality for our guests. We are certain to thank our team each day for their commitment; and tomorrow will be no different following your exceptional review! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Phenomenal Service!"

5
06/05/2018

My daughter and I live in Maryland and recently drove to Pennsylvania to this great hotel for a mommy/daughter getaway and received phenomenal customer service from its employees. Everyone was happy to help and provide information on surrounding activities and was very knowledgeable of the hotel. My daughter has asthma and the staff did not hesitate to make sure we had the best humidifier for her and especially staffer Mr. Dave went out of his way to ensure that I was taking care of when I needed assistance. If you are looking for a getaway that is fun for the kids who may enjoy swimming, the arcade and also fun for the adults there is a wonderful restaurant called O'Reillys that serves amazing wings! This is definitely your hotel with a family oriented staff it feels like a whole away from home!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to exceed your every expectation! Our team's commitment to hospitality is unmatched, and we are proud of the countless members of our incredible team who are genuine in their efforts to serve our guests! We will be certain to specifically thank Dave for the personalized service he provided to you, and your daughter! We hope to see you again soon and thank you for sharing your complete satisfaction with future visitors of the Harrisburg, Hershey Region! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Clean, Comfortable & Excellent!!"

5
03/05/2018

Check-in was a breeze, everyone was courteous and friendly. My room was sparkling clean, and the bed was very comfortable! I did not go to the bar or restaurant, but it seemed like everyone was enjoying themselves. Ony next trip through Harrisburg, I would not hesitate to stay at this property again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our accommodations for future guests visiting the Harrisburg, Hershey region. Our team is genuine in our efforts to serve and provide our guests with the utmost level of hospitality, and comfort. We are pleased that we exceeded your every expectation and thank you for recognizing the unwavering commitment of our incredible team! We look forward to welcoming you back to the Central again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Deedee831"

5
03/05/2018

Recently attended conference at this hotel. Staff went out of their way to accommodate and were very friendly. Would definitely recommend for conference or leisure. Rooms were clean. Refrigerators in rooms a plus. Close to shopping and restaurants. Nice indoor pool.

"Beautiful lobby, comfortable and clean room. Hotel staff friendly."

5
01/05/2018

Had a good experience at this hotel. The hotel staff are great and very amenable. They went out of their way to be of assistance and make our stay pleasurable. The beds and pillows are comfortable. Especially liked the lobby with the beautiful natural light!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear KendraFrench7, Thank you for your review, and for choosing the Central Hotel! We are appreciative of your recommendation of our accommodations to future guests, and especially thank you for the specific mention of our hospitality team, comfortable guest rooms, and unique grand atrium! We hope you are able to return soon whether for business, or pleasure! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"NFP annual conference"

5
01/05/2018

Staff is very helpful and friendly. Hotel is neat, clean and bright. Check in was easy. Staff responded quickly to needs. Great place for a business conference. Close to attractions. Peter, from management, went out of his way several times to make sure everything is perfect!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate you taking a moment to share your recent experience at the Central Hotel with the travel community! Our entire team is committed to serving our guests with genuine smile, and we appreciate your kind words! Thank you for your recommendation to future conferences looking for a comfortable, convenient, and superior venue in the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Love this place"

5
27/04/2018

We stay at this hotel every April for our yearly family/friends Hershey trip. It is convenient to all and a great place to stay. Beautiful rooms are all updated and kept immaculate. I really like staying in the first floor rooms that lead out onto the pool. Nice sized pool that is kep at the perfect temperature.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, It is refreshing to hear we continue to exceed your expectations at the Central Hotel while visiting nearby Hershey with family & friends! We thank you for recognizing our clean guest rooms, and comfortable guest room accommodations. Consistency is critical in any business, and we are pleased to hear that we have consistently provided you, and your family, with memorable experiences. Thank you for providing us with the opportunity to serve you, we genuinely look forward to welcoming you again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Central PA Gem"

5
24/04/2018

The room was not only clean but had also been updated. Check in was quick and easy as was also the checkout. The staff here are all terrific and really treat you like a valued customer. The food in the restaurant is excellent. No need to leave the hotel. Excellent location not far from center city and Hershey. It is my choice when visiting central PA. Hope you will also discover this Gem like I did.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for selecting us as your hotel of choice while visiting Central Pennsylvania, most specifically Harrisburg, and nearby Hershey! We are appreciative of your encouraging feedback regarding your time with us and are pleased hear we exceeded your expectations as it relates to guest room cleanliness, service, and amenities! Thank you for your recommendation and label as an authentic hospitality gem in the region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great Hotel, Great Service"

5
24/04/2018

When attending a business conference, it is rare for a hotel to exceed expectations. The Best Western Premier in Harrisburg does just that. First impression: you walk into a large open atrium that really nice. The staff is very friendly when you get to registration. Nice touch; a free coffee bar open all of the time across from registration. The sleeping rooms: large, comfortable beds, and above average bathroom amenities. Meeting rooms are well staffed and maintained. Banquet and meeting foods are very good. Overall: we'll definitely return. Kudos to staff and management.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Our entire team of hospitality professionals are committed to exceeding the expectations of our guests; and we are pleased to hear we accomplished our goal! Thank you for identifying our unique grand atrium, comfortable accommodations, and well-maintained meeting facilities as product differentiation features. Whether traveling for business or pleasure, we aim to provide our guests with a great experience, and we are confident in our ability to deliver a consistent high-quality product and superior guest services. We hope to have the opportunity to welcome you again and thank you for providing us with the opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Artisan Guitar Show Review"

5
23/04/2018

The Premier Best Western, Central Hotel Harrisburg proved to be an excellent venue for the Artisan Guitar Show. Exhibitors and audience members were constantly made to feel welcome—from the cheerful pansy planters at entrance doors, arts and crafts inspired atrium with complimentary beverages, meticulously clean display area and bathrooms to the friendly and accommodating staff. Hotel staff did a wonderful job of quickly and competently providing many set-up changes because of the complexity of the show. Special recognition must be given to both Mike Dickey, Food and Beverage Manager, and Jessica Dickey, Catering Manager. On several occasions, they were able to anticipate potential issues and provide excellent suggestions in order to facilitate a smooth operation. They did so in a very confidential and professional manner and provided very helpful support.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Artisan Guitar Show Guest, Thank you for sharing your observations and positive comments relating to the Artisan Guitar Show at the Central Hotel! Our team looks forward to hosting this event each year, and we thank you for sharing your kind words and recognition! Most importantly, we will be certain to share your feedback with Mike and Jess, as their exemplary leadership and hands on approach support the successful execution of events both big, and small. The difference is in the details, and our professional convention services team is honored to work with our guests to ensure a great experience. We truly look forward to welcoming the Artisan Guitar Show in the future and thank you for taking a moment to share your generous words regarding our team members, and full-service amenities. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Dog Show Extravaganza"

5
22/04/2018

Spent three wonderful days at this hotel along with 100+ corgis and their owners for a Specialty dog show. The hotel and restaurant could not have been more pleasant and the staff could not have been more helpful. They didn't even mind the dog hair! The only negative-the beds could use better quality mattresses and pillows.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Pembroke Corgi Invitee, It was a pleasure to welcome such a notable show for the Pembroke Corgi Club! We appreciate your acknowledgement of our clean, well-maintained accommodations, and friendly, helpful team! Our housekeeping team members work tirelessly each and every day to ensure ultra clean accommodations for our guests, and we will be certain to recognize Kim, and Barbara for their leadership! Our team takes pleasure in the successful execution of challenging events, and we couldn't be prouder of the countless individuals who collectively worked together to ensure a great experience. Our flexible meeting space, unique grand atrium, and full-service amenities make the Central Hotel the perfect venue for meetings and events in the Harrisburg, Hershey Region! Thank you for your kind words, and for recommending our facilities for future events in the area! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"great stay"

5
16/04/2018

Our first time stay at this hotel. We usually stay at the Hershey Lodge when we''re in the area to catch a Hershey Bears hockey game. The Check in was quick & easy and the staff was extremely helpful. The room was comfortable. The fitness center and pool area was great. Some room open right onto the pool deck. We will definitely stay here again!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations regarding your recent experience with us while visiting nearby Hershey for a Bears hockey game! Located less than 10 miles from Hershey, our convenient location, superior full-service amenities, and exceptional guest service position the Central Hotel as an ideal alternative to Hershey lodging! We are committed to providing our guests with an exceptional value, and we appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region! Bets Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business Conference"

5
11/04/2018

From beginning to end the staff at the Central Hotel - Best Western Premier was outstanding! Everything we needed to host a successful conference was provided with a great customer-focused attitude. In addition, the meeting spaces /guest rooms were top notch and the food exceeded our expectations. We will definitely be looking to host at the Central Hotel again in the future!! I highly recommend for your personal and business needs.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate the recognition of our entire team of hospitality professionals, as such experiences would not be possible without their hard work, and dedication! We will be certain to share your feedback with our team, and we genuinely anticipate an opportunity to welcome you, and your colleagues, back in the near future! As you have so kindly mentioned, our facilities are ideal for guests visiting the area for business, or pleasure. We are inspired to provide memorable experiences because of such feedback that you have so kindly provided. Thank you for providing us with the opportunity to serve you, we truly appreciate your recommendation of our accommodations for future guests of the area. Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Pleasantly Surprised"

5
09/04/2018

Stayed at The Best Western Premier over the past weekend with my daughters for an event at the State Farm Show Complex. The first thing I noted was the exceptional customer service! Every time I saw an employee, they always asked if everything was good and made sure we did not need anything. The staff was fantastic! The room was clean and comfortable - honestly nothing exceptional, but met my expectations - a great value! The 24 hour coffee/water station in the lobby was a nice extra as well. The pool and fitness areas were clean and were in good condition. We had the breakfast buffet both mornings - selection was good. The waitress we had both mornings (I unfortunately did not get her name) was fantastic! Overall, the hotel was conveniently located for us to easily get to the Farm Show Complex within 10 minutes. There were lots of great chain restaurant options within a couple minute drive of the hotel. I would certainly recommend this hotel based on the tremendous staff and the convenient location!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing such thoughtful observations regarding our full-service amenities, convenient location, and clean, comfortable guest rooms at the Central Hotel! We are most appreciative, however, of your specific reference to our outstanding team members who are genuine in their efforts to engage with our guests, and exceed expectations by providing friendly, personalized service! I am proud of the countless individuals who work hard each and every day to support our goal of providing unmatched hospitality, and I will be certain to forward your comments to the many members of our team who make our vision a reality. Thank you for your complete recommendation of our accommodations, we truly hope to have an opportunity to serve you again in the very near future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and reasonable rates"

4
07/04/2018

I once stayed at a Best Western in St. Michael's. I thought I would never stay at another after that one. This place was great. Clean, modern, comfortable, and affordable. Would totally stay here again! Maybe it's the “premier” that makes it better! Lol:)

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we have amended your perception of the Best Western Brand as a direct result of your recent experience with us at the Central Hotel! As a Premier property, we are proud to provide a refined atmosphere, first-rate amenities and accommodations, and superior guest service. Our hospitality team supports our goal of exceeding our guest's every expectation by providing a consistently exceptional level of friendly, professional service! We thank you for providing us with an opportunity to serve you, and we genuinely appreciate your kind remarks! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Spring break "

4
03/04/2018

I am a hotel snob but I will say this is the BEST Best Western I have ever seen. I almost said no but once I showed up it was a thumbs up for sure. The pool is great and the staff is very friendly. Best part they have two room suits!!!! Please check out the restaurant and ask for Taylor.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel with the travel community! We appreciate your mention of our heated indoor pool, professional and friendly staff, and two-room suites! Our full service amenities truly differentiate the Central Hotel from alternate accommodations in the area! We hope to have an opportunity to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"GREAT overnight stay!"

4
02/04/2018

We were only in town for one night but had a great visit at this hotel. The restaurant has great food and the staff were friendly and helpful. The check in process was quick and the room we had was very clean and up to date.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your mention of our full service accommodations, and are pleased to hear you enjoyed you short stay with us! Our consistently clean, ultra-comfortable guest rooms, updated facilities and public spaces, and truly exceptional restaurant differentiate us from other top ranked full-service properties in the area! We thank you for providing us with an opportunity to serve you, and look forward to an opportunity to do so again soon! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Annual Event extraordinarily executed by hotel staff."

5
02/04/2018

This is the 2nd year in a row our annual fundraiser has been planned at this property. Going forward, we will always plan on coming back, as the staff is phenomenal in making the venue "perfect" even up to the last minute with changes etc. The food was liked by all guests, equipment provided had no issues, and banquet staff delivered high quality service in clearing dirty dishes and keeping food trays filled, Front desk staff also helped when necessary during the event, and overall, the event was perfectly executed in all areas of hotel responsibility.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear we exceeded your every expectation while hosting your Annual Event at the Central Hotel! Thank you for recognizing our caring, helpful team members whose dedication to genuine hospitality enables such memorable experiences! Our incredible team paired with flexible, well-maintained meeting space and a convenient location in Central PA positions the Central Hotel as a practicable option when searching for a venue in the Harrisburg, Hershey region! Thank you for recognizing the efforts of our team, and for trusting us with your main event! We look forward to hosting you and your colleagues again next year! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Great hotel and staff"

5
02/04/2018

Stayed with my family over easter/spring break. Very accommodating and helpful staff. We were also traveling with our puppy and the staff put us on the first floor near an exit to make it easier for our furry companion. Kids loved the big indoor pool. Attached restaurant/bar was also nice to have right there on property for the wife and I after the kids went to bed.

"Nice Front Desk Staff, Big Lobby, Good for Events"

4
01/04/2018

We participated an event held in the hotel and needed three rooms. The front desk staff was very nice and helped to arrange our rooms adjacent so the kids could practice together before the competition. Thanks.

"Hidden Gem of Harrisburg "

5
27/03/2018

Due to the recent snow storm we had last week, I was unable to get home and booked a room here. The staff was very accommodating in all departments and my room was clean. The bathroom seemed to have been recently renovated as it was very modern looking. I was impressed with how many amenities were in the bathroom upon checking in as well as the list of more amenities I could obtain from the front desk if needed. So even though it was an unexpected stay, I definitely enjoyed it!

"Excellent oasis in the storm"

5
26/03/2018

My husband and I booked a last minute, dog-friendly room at this hotel during the recent snow storm to break up our drive. Boy, were we impressed! Not only is the quality of the hotel better than expected, but the service was top notch. Another highlight was the amazing Irish pub in the hotel that has dozens of unique, hard to find beers and good comfort food, just what you need after a day of driving in the snow. When I left my Kindle in the room by accident after we checked out, staff went above and beyond to mail it back to me and refused to let me pay for the shipping. Unbelievably amazing! In this day and age, it was special to find such attentive service. We will definitely be back if we're in the area again. Thank you!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for sharing your genuine feedback regarding your time spent with us at the Central Hotel during a recent snow storm! Our team members and their unwavering commitment to hospitality support our goal of consistently providing our guests with comfortable accommodations, even amidst the poorest of weather conditions! Thank you for recognizing our efforts, and for sharing your recommendation of the Central Hotel with future guests of the Harrisburg, Hershey area! We hope to have an opportunity to welcome you again soon! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Betty"

5
25/03/2018

Walking into the hotel you feel welcome. I felt right away it was going to be a pleasant stay. Randy who checked me in was awesome. I wanted a different room location away from the elevator and he gladly took care of it. He also said we would in joy the in house restaurant and said the steak was excellent. It was. If traveling in the area again I would stay.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We very much appreciate your mention of the superior first impression you have described while arriving at the Central Hotel. Most notably, we thank you for your specific mention of Randy, as his genuine commitment to hospitality truly is an inspiration to each and every member of our team. We are pleased you enjoyed your time with us, and thank you for recommending the Central Hotel for future visitors of the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference Stay"

5
25/03/2018

Stayed at the Best Western Primier for a 3 day convention. They really did a great job and the staff could not have been more caring and helpful. The food was terrific too! Overall, I think it was an outstanding experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for recognizing our caring, helpful team members whose dedication to serving our guests with genuine hospitality truly differentiates the Central Hotel from alternate meeting & event facilities in the region. Coupled with flexible meeting space, a convenient location, and the most professional sales & catering team in the area, the Central Hotel is committed to delivering an outstanding experience. Thank you for recognizing our efforts, and for providing us with the opportunity to serve you and your colleagues! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Best hotel, best price!"

5
24/03/2018

I am a greyhound driver so I travel A LOT!! This is the only hotel I go to when I'm in Harrisburg. Exceptional rooms as far as cleanliness, level of comfort and decor. Randy at the front desk is amazing!! He knows what I need/want before I can say it and he is always smiling! O'REILLY'S restaurant inside the hotel has some of the most amazing pub style food I've had (the smoked wings are killer) a gourmet breakfast buffet and almost any kind of beer you could imagine. It's a 100% non-smoking hotel. Even though I am a smoker, I appreciate not having to smell it in my room and clothes. The hotel looks exactly like the pictures...Pool, fitness center, computer area, unlimited coffee, tea and rose water, walking distance to several shopping centers and restaurants... aIl this and more for less than $150/night. Spend the night, you won't regret it!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, We are appreciative of your kind words regarding your complete satisfaction with our accommodations, and service at the Central Hotel. We are genuine in our efforts to provide clean, comfortable guest rooms and friendly, professional service each and every day. Thank you for recognizing Randy for his commitment to exceptional hospitality! We appreciate the opportunity to welcome you often to your home away from home! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Business trip"

4
22/03/2018

This is my second stay at the Best Western Premier Hotel. I found on both occasions that the front desk staff were friendly and helpful. The king bed was comfortable and the room neat and clean. My next trip to Harrisburg will find me staying at the Premier.

"Great hotel for the price"

5
21/03/2018

Once a year my daughter competes at Hershey Park in a cheer competition. For the last three years we have stayed at this hotel. What a great choice! The hotel is clean, modern and the staff is very accommodating. There is always fresh coffee/tea in the lobby throughout the day. The pool area is perfect for kids and families. The rooms are always clean and large enough for a family of four. If you need extra bedding they provide a cot the size of a bed. The room is equipped with a small refrigerator and microwave to offset some of the cost of traveling. We have also had the opportunity to eat in their banquet room and the food was very tasty. Looking forward to coming back next year.

"Never again "

2
19/03/2018

I found it to be dirty. Also, when I checked in at 7 pm on a SUNDAY, I opened the door to my room and the housekeeper was there on the phone. Very odd. The bathroom floor was dirty and no wash cloths. I did let house keeping know and was brought some. However, the next day, no wash cloths. My room wasn't cleaned until after 2 pm the second day I was there either. Front desk staff not friendly or engaging. The conference/food staff were very nice and friendly.

"Went way above and beyond!"

5
19/03/2018

The office staff was wonderful to work with for our convention this past weekend but Mike and his set up crew staff were the best I've ever worked with...they were there for anything extra that was needed from microphones, to additional tables to helping me decorate etc.....they were so polite and respectful and appreciated all the hard work we put into a convention and wanted to make it as successful as possible....I can only hope they are all there next year when we go back so hopefully BW treats them well and keeps them on!

"Fairly good"

3
15/03/2018

This hotel is clean and close to restaurants. We used it as a stopping point on our way to Florida. Our only disappointment was that it did not offer a complimentary breakfast. There is a restaurant within the hotel, but our past experience was not good - it was relatively expensive, and had slow service. This was an inconvenience as most other hotels on our trip offered a complimentary breakfast which was satisfying, quick and inexpensive.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Central Hotel! We are appreciative of your feedback and thank you for again selecting us as an overnight destination during your travels to Florida. We are disappointed, however, to learn of your less than exceptional experience in O'Reilly's during a prior stay with us. We recognize a great breakfast is a basic guest expectation, and our team is committed to providing great food, and friendly service each and every day. We accept complete responsibility for our service shortcomings and I am confident our team will utilize your feedback to direct our efforts as we aim for service excellence. We welcome an opportunity to have you during future travels through the area, and I appreciate your taking the time to speak with me via telephone this afternoon. Thank you for providing us with an opportunity to serve you, we look forward to seeing you again very soon. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great hotel and staff"

5
14/03/2018

This past Saturday we had the pleasure of visiting the Best Western Premier. While there we dined in O'Reilly's Restaurant. If you haven't dined there you should and if you haven't stayed at the property you should. The staff was very friendly and helpful. The property is very clean and modern. Looking forward to our next visit.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of the Central Hotel, and O'Reilly's Taproom & Kitchen, with the travel community. We aim to provide our guests with clean, comfortable accommodations and friendly, personalized service, and we are pleased to hear we exceeded your expectations. We thank you for choosing the Central Hotel, and genuinely look forward to an opportunity to welcome you again in the very near future. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference "

5
13/03/2018

This hotel is great. The room was excellent and very modern. Maybe next time I will try the pool. Very great accommodation I would recommend this motel. In a safe a secure area. The Irish pun attached has great food. Also the staff is excellent can't wait to stay next month for a week stay again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your positive comments regarding your recent stay with us at the Central Hotel! Thank you for recognizing our comfortable guest rooms, full-service accommodations, and our exceptional team of hospitality professionals! We look forward to providing you with another memorable experience next month! Should there be anything we can do to enhance your comfort during your time with us, please do not hesitate to let us know! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Quick stop"

5
12/03/2018

We arrived late on march 11, coming from Washington DC en route home to Ontario and decided we'd stop for an evening to recharge and rest for the 6 hour ride ahead. The gentlemen at the front desk when we checked in... very friendly. The decor is rustic, contemporary, soft dim lighting everywhere. Loved the mini lights I. The lobby. Our room was very spacious, again decor was very contemporary(big deal for me) Great lighting in the bathroom which was small but I'd rather have a smaller bathroom and a more roomy main area. The TV was a great size. We had a main level room with the doors leading out to the pool. Kids enjoyed the pool. We used the fitness room as well, which was not bad but good enough. Fresh lemon water and coffee freshly available in the lobby for your pleasure. As we left the manager was at the door thanking us for our stay. I'd recommend this hotel for a family.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, It was truly a pleasure speaking with you for a few moments prior to your departure from the Central Hotel! Thank you for taking the time to recommend our facilities for future travelers of the Harrisburg, Hershey Region! Our dedicated team of hospitality professionals, paired with full-service amenities and clean, comfortable accommodations truly differentiate the Central Hotel from alternate lodging facilities in the area! We hope you had a safe journey back to Ontario, and we genuinely look forward to welcoming you and your family back to the Central Hotel during future travels through the area! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Conference site"

5
09/03/2018

This location was easy to access. Rooms and facility are very clean. Staff is very friendly and accommodating as well. If searching for conference site location, this hotel is worth your consideration.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a few moments to share your recommendation of our facilities for future guests of the Harrisburg area. Whether business or pleasure, our full-service amenities, convenient location, and comfortable accommodations are sure to please. It is our team of hospitality professionals, however, which you have mentioned that truly differentiate our hotel and services from other properties in the area. We appreciate your kind words, and look forward to continuing to provide our guests with superior accommodations, and service! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nice Hotel, Great Value"

5
06/03/2018

When I'm traveling I'm always looking for a clean, modern hotel. This hotel was both of those. The staff were friendly, the rooms were modern and clean, the amenities were an extra bonus. I used the workout room which had up to date equipment. They have an indoor heated pool which looked clean and the surrounding area was neat and appealing. The rooms were quiet, I never heard any of our neighbors. In the lobby is a business area with desktop computers and a printer for any business needs you may have.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent experiences with us at the Best Western Premier, the Central Hotel. Our team members are genuine in their efforts to provide our guests with clean, comfortable accommodations each and every day, and we truly appreciate your kind words regarding their outstanding efforts! We thank you for your recommendation to future visitors of the area, and look forward to welcoming you again in the future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"NRA hunting show in Harrisburg"

5
04/03/2018

I have been staying here for years . Nice clean rooms , Staff is very friendly , Built-in restaurant, Good food, Great free breakfast , buffet style something different everyday. Of course free Wi-Fi , Free coffee and tea in the lobby printing services. Over all reasonable rates very nice hotel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during the recent Great American Outdoor Show in Harrisburg, PA! Our convenient location to the Farm Show Complex, round-trip transportation, and full-service amenities position the Central Hotel as a premier location for both vendors, and attendees, of the GAOS! We appreciate your positive comments, and recommendation of our facilities for future guests of the area! We look forward to welcoming you again in 2019! Best Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Really nice place"

5
04/03/2018

I was in town for the Horse Expo a d stayed at this hotel. The front desk staff was great, check in was easy and fast. The room we beautiful and the bed is one of the most comfortable I ever slept in. I would stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are appreciative of your feedback regarding your overnight stay with us at the Central Hotel! Thank you for specifically mentioning our clean, comfortable bedding, and your fast check-in experience! We thank you for providing us with the opportunity to serve you during your visit for the Horse Expo at the nearby Farm Show Complex! We hope to welcome you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Tired"

3
03/03/2018

I don't understand all the raving reviews but selected this hotel because of them so maybe came with unrealistic expectations. The hotel is aging rapidly, bathrooms look upgraded maybe in the last 5-8 years, the beds were very uncomfortable, cheap linen, cheap pillows, horrible mattress, the room lighting is mediocre at best. if you want toiletries like shampoo you have to get them at the front desk but a mouthwash is supplied in the bathroom? the soap is so drying to the skin that you really shouldn't use it, horrible. Lots of reviews raved about the cleanliness, well then I expect that light switches and the hotel guide book and such are spotless and they were not by a long shot. The pool was nice but it is a bit strange to have all the rooms facing it. the gym has newer equipment but the 2 TVs are positioned that you can only see them from 1 weight machine. the treadmills all face the OPPOSITE direction and you stare at a wall, not the most thoughtful design. The hotel location is alright, there is no restaurant in walking distance other than the Irish Pub Restaurant that's adjacent to it and I cannot recommend their food. The staff was very friendly and helpful. Price was in line with that of the other chain hotels in the area. Ok for a night but I will not stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your candid remarks regarding your recent experience with us at the Central Hotel. We are pleased to hear our team was both friendly and helpful, yet we are disappointed to learn we failed to exceed your expectations as a seasoned traveler. I accept compete responsibility for the cleanliness, comfort, and lighting deficiencies you have mentioned. We recognize each of these items are a basic guest expectation, and I am certain we will leverage your feedback for the improvement of our offerings. As it relates to lighting, we recently met with a specialist who is working with us to transition our guest rooms, and public spaces to LED lighting. We are confident in the most recent presentation, and hope to have all our guest rooms altered to LED fixtures in the coming weeks. Unfortunately, I believe the property has been misrepresented as references to limited guest room amenities, the heated indoor pool and fitness center, and O'Reilly's Taproom & Kitchen are inaccurate, and misleading to future guests. We appreciate your feedback, however, as it provides insight into areas where we have an opportunity to improve upon the communication of our offerings to our guests. We wish you continued safe travels, and thank you for providing us with an opportunity to serve you during your visit to the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Impressive"

5
01/03/2018

Very inviting, modern and refreshing! Clean and up to date rooms. Wonderful restaurant and pool. What you should expect for the money. Close to anything you'd need. Friendly staff, nice business center, workout room and lounge area as well.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear that we exceeded your expectations during your most recent visit to the Harrisburg, Hershey area! Our convenient location, clean, comfortable guest rooms, and full-service amenities position the Central Hotel as the #1 choice while visiting the area! Thank you for recognizing our friendly team members! We look forward to welcoming you back to the Central Hotel during future visits to the region! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Good Place to Stay"

4
22/02/2018

We stopped here on our way south. The hotel was clean, comfortable, and the staff were friendly. Our room was clean as well. The lobby is quite comfortable for early risers and morning coffee. There is also an Irish Pub restaurant attached to the hotel. Breakfast has an extra charge, so we chose to stop at the Ihop on our way back to the highway.

"I'll be back"

5
18/02/2018

All good things must come to an end - as was my stay at the Best Western Premier. I wish I had booked another night in advance. Check in - Quick and easy. Room very clean and quiet. Very nice resturant ( O'Reilly's ) on premises. Nice shuttle to venue provided by hotel. I come back to this Hotel every year and never disappointed.

"Excellent Stay"

5
13/02/2018

The location was great and very central to lots of dining and activities. The accommodations that the hotel had were also very surprising. For example, I was sick and they had a humidifier at the front desk. The only con I would say about our stay is the fact that breakfast wasn't included- you had to pay for it in their pub attached to the hotel.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a few moments to share your recommendation of our overnight accommodations for future visitors of the Harrisburg, Hershey Region! We appreciate your mention of our central location, and added amenities! We are committed to providing superior guest service, and we thank you again for your positive remarks! Our full service restaurant, O'Reilly's Taproom & Kitchen, provides an expanded full-hot breakfast buffet, in addition to a full ala carte menu, to make certain our guests are provided with a variety of options to start their day. Although guest rooms are not inclusive of breakfast, overnight guests are provided with an exclusive $4 discount off the menu price to enhance the value of our breakfast offerings. We thank you once again for providing us with an opportunity to serve you, and we appreciate your kind words and recommendation! We look forward to an opportunity to welcome you back to the Central Hotel again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Very pleased visitor"

5
11/02/2018

Our room was clean and comfortable. We appreciate the convenience of the in house restaurant and the shuttle service. My husband and I were also honored to witness and be a part of the entire restaurant and bar standing for the National Anthem during the Super Bowl. It was a great experience.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your positive comments regarding your recent stay, and dining experience, with us at the Central Hotel and O'Reilly's Taproom & Kitchen! Our full-service amenities, convenient location, and clean, comfortable guest rooms position the Central Hotel as the #1 full-service hotel in the Harrisburg area! We hope to have the opportunity to welcome you to the Central Hotel again in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Conference stay"

3
10/02/2018

Hotel room was nice, however the bed seemed like it had seen better days and wasn't really comfortable. The bathroom looked somewhat unclean as I found someone's hair in the bathtub. The food and drinks at the restaurant/bar were great. The conference buffet meal was also great. The conference was nice and comfortable.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a moment to share your recent conference experience at the Best Western Premier, the Central Hotel. We are appreciative of your encouraging comments regarding our conference and food and beverage services, yet regret to hear that we ultimately did not fulfill our promise of providing you with an exceptional experience. Most importantly, we are disappointed to learn that we did not provide ultra clean accommodations, as our team works meticulously to ensure our guest rooms are ultra clean prior to our guests' arrival. I am confident our team will leverage your feedback for the betterment of our property, and thank you for sharing your constructive feedback with the travel community. As it relates to sleep quality, our guests typically provide rave reviews regarding our Serta Perfect Sleepers; yet we understand mattresses are an amenity of preference. In the future, should there be anything we can provide to ensure a restful night, please do not hesitate to let us know so that we may improve upon your comfort! Thank you once again for sharing your remarks, and for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"An excellent experience"

5
09/02/2018

My husband and I spent 2 nights at this Best Western to attend a show. Everything about our stay was top shelf. Room was cl an and very comfortable. Staff was friendly and accommodating. Restaurant was good and food quality was excellent. We thought it was a great solace to stay!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with future visitors of the Harrisburg, Hershey Region! Our dedicated team of hospitality professionals is genuine in their efforts to provide clean, comfortable accommodations and we thank you for recognizing their hard work! We also appreciate your mention of the friendly service, and great food you received while dining in O'Reilly's Taproom & Kitchen! We thank you for your recommendation of our full-service accommodations, and look forward to an opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Quick Visit"

5
06/02/2018

Though when we were there a convention was in house and use a lot of the common areas the property was still beautiful and well kept. If I am ever in Harrisburg again I would stay here again without a doubt

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the outstanding efforts of our team during a recent conference at the Best Western Premier, the Central Hotel! Our sales team and food & beverage professionals are committed to the successful planning and execution of a superior event whether we are serving 1 or 1,000 guests! Our flexible meeting space, spacious public areas, and unique grand atrium deliver a prime location for meetings and events in the Harrisburg area! We appreciate the opportunity to host your event, and thank you for your recommendation of the Central Hotel to future meeting planners! We look forward to welcoming you, and your colleagues, back to the Central Hotel in the very near future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Amazing meals, great rooms and staff!"

5
05/02/2018

This was by far my best hotel experience ever. I stayed with a 4 day conference and have no complaints. The meals were amazing. The staff was so helpful. Clean and comfortable rooms. Lots of parking. Very accommodating for all of our needs while we stayed and used the conference rooms. Shopping and food nearby if you need it. I hope to stay again in the future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, Thank you for taking a moment to share your positive lasting impression of the Central Hotel with the travel community! Business travelers, convention attendees, and overnight guests find our property is the ideal location for enjoying a relaxing, rewarding experience. We are appreciative of your particular mention of our clean, comfortable rooms, convenient location, and unbeatable guest service. We look forward to the opportunity to welcome you, and your colleagues, again in the near future! Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Great price, excellent staff, and top quality lodging "

5
30/01/2018

This is my 5th stay at this hotel and I will ALWAYS give a 5 star review. Everyone at this hotel takes great care of me and treats me with respect. I always get the best rate and a clean and comfortable room. I'm a Diamond Select member and this hotel always capitalizes on my top tier and they always treat me like royalty. If there's ever a problem, it's fixed in a matter of a minute with a sincere apology to go along with it. This hotel gets it. Hospitality matters and the guest really matters here. And I'd like to say a special thanks to Claude, Ethan, Patrice, Katelyn, Cher, Randy, and Enjoli. Each and every one of you has been outstanding every time I've stayed here and I would never want to visit this hotel and not see any of you here. This is definitely one of my favorite Best Westerns. I will return again and again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, It is a true joy to know that the Central Hotel is your favorite destination here in Harrisburg. Thank you in particular for your gracious feedback of our service team, and impressive list of many of our team by name! We will be certain to recognize each member you have mentioned, as it is their commitment to hospitality that truly differentiates our property from alternate lodging facilities in the area. Thank you for your business and your unwavering loyalty to Best Western, and more specifically, the Central Hotel! We and look forward to an opportunity to serve you again in the very near future, and greatly appreciate your recommendation to future visitors of the Harrisburg, Hershey Region. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Best hotel, amazing pool, cat friendly! "

5
29/01/2018

Fantastic hotel! We are traveling with two young boys, so a pool is a must. We were given a poolside room that was also pet friendly (traveling with cats). We were super impressed with the pool - best one we've seen in a while! Also loved the door chime that sounded when the pool was accessed (it was loud enough to be heard in the shower!) Overall a wonderful stay and definitely recommend!

"Where Is Everyone"

4
29/01/2018

We recently stayed at this Best Western for an overnight stay on a Saturday. It seemed like a ghost town except for a conference going on in one of the many conference areas. I guess there is nothing wrong with that if you like it to be quiet. Overall the hotel was very nice. The front desk staff was excellent, and the room was very well maintained. The hotel is a little on the older side. I noted that they did some renovations back in 2011, but some things still look a little dated. We had drinks the night before and breakfast at the attached restaurant. The staff was nice, but the breakfast was nothing to write home about.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your overnight experience with us. We are pleased you found our accommodations worthy of recommending, though apologize we failed to fully exceed your every expectation. Our team is committed to providing a memorable experience by providing well-maintained accommodations and clean, comfortable guest rooms. We are eager to complete the renovations of only a few remaining guest bathrooms in the next few weeks as we have some very exciting plans for other areas of the hotel! I am confident our team will utilize your insight for the betterment of our property as we continue to strive for excellence each and every day! We look forward to an opportunity to welcome you again, and I am confident a future stay will inspire you to write home about your incredible experience with us! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Excellent Hotel!"

5
27/01/2018

Whiletravelling to Florida, we look for a hotel that is 1)close to thehighway, 2) fairly priced3)has an on-premise restaurant.The Best Western Central checks off all of these boxes. The hotel is very clean, has ample parking, and is near Route 81. The food at the restaurant was excellent, both at breakfast and dinner. We would stay there again!

"Very Nice Hotel."

5
24/01/2018

I was at the BW for a three day conference and found the hotel, including rooms, restaurant, and fitness center to be a top notch facility. It's easy to access from route 83, which is a major N/S arterial through the Harrisburg area. Hotel restaurants are often not a good choice for dining, but that is definitely not the case here. There is a breakfast buffet option and the dinner fare was excellent. This is an excellent hotel choice.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experience with us at the Best Western Premier, the Central Hotel! We appreciate your positive remarks, most specifically regarding our comfortable guest rooms, full-service restaurant, and fitness center! Thank you for recommending our accommodations to future travelers, and for providing us with an opportunity to serve you! We look forward to welcoming you, and your colleagues, again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?the Central Hotel

"Beautiful Hotel and pet friendly"

5
21/01/2018

We just stayed one night to meet up with family. We had to bring our dog and the hotel accommodated us to the tee!! Our room was close to the pet walk area. The employees of the hotel were friendly and very accommodating. We are responsible pet owners, and our dog never made a "ruckus" to hotel guests and employees. I was very impressed with the hotel décor and enjoyed our room!! O'Rielly's tavern had amazing food and drinks! The breakfast was delicious!! I was definitely impressed for the affordability and accommodations!! I will definitely book this hotel in the near future!!

"Arcade Fun!"

5
14/01/2018

Had a great time here at this place. They have an arcade. That was fun to use. Rooms were clean and smelled good. The elevators and hallways were very clean. The lobby was nice and the front desk people were extremely nice. Mr. Randy was the one that checked us in, he was so helpful and gave us some good advice on places to eat at in the area as well as the hotel restaurant. The food was amazing and the waiters were really nice. Randy also checked in on us when we got to our rooms. My wife couldn't stop talking about how great his customer service skills were, she worked in the hotel industry for over 20 years and she was really impressed with Randy. He checked us in without any issues and explained everything clearly and efficiently. Great job Randy. We will be back soon.

"Great Customer Service"

5
14/01/2018

What a great hotel! Very clean, very nice atmosphere and the rooms were really nice. I was greeted by a very professional and cheerful front desk staff. One that stood out was a young man named Randy. He was very polite and engaging and made sure we had everything we needed. He checked on us a few times once we were in our rooms to make sure everything was okay. He is a great asset to the company, hope they keep him around. The only complaint I have is that I couldn't stay longer. Great job guys! I would suggest this hotel for everyone!

"Perfect place for a weekend getaway!!"

5
11/01/2018

Large family rooms located right beside the pool! With warning buzzer if pool patio door from your room is opened. Nice pub with great reasonably priced food onsite. Local pizza place in the mall right beside. Spotless with very friendly and happy to help you staff.

"PA Farm Show Visit"

4
10/01/2018

Very clean and easy to reach from major highway. Irish bar is very good, Bar food closes at 10;00 pm. Wish it was a little later but I was there on a week night and it was slow. Parking is a bit tight when the hotel is full. You may have to walk a bit after you park.

"Peter, General Manager, Excellent Guest care provider with his staff/personnel-Front Desk Associates and Sales"

5
04/01/2018

For years, Peter,General Manager has been always among the best Managers in terms of Hospitality, guest care assistance need, humility, politeness, devotion. The hotel is secure, safe and protected, The personnel most of times follow the best experience of Peter, This hotel is clean. The environment is quiet. We recommend this hotel for families, schools for junior achievement-educational functions purposes with teachers-professors- faculty members...

"Double check"

1
03/01/2018

I paid with points and was still charged. Noisy neighbors, phone not plugged in. Called to complain, no answer. Very disappointing. Patrice was helpful in resolving the financial aspect. An extra headache that should have never came about!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your comments regarding your recent overnight experience with us at the Central Hotel. We appreciate your loyalty to Best Western, and certainly understand the importance of providing comfortable, well-maintained accommodations for our guests. As mentioned during our conversation, the authorization on your account was simply a hold for any incidental charges incurred during your time with us. I am pleased to hear Patrice expedited the removal of the authorization, and thank you for recognizing her exceptional service. We understand comfortable accommodations are a basic guest expectation, and do apologize for any noise concerns from adjacent guests. In the future, please do not hesitate to let a member of our team know of the concern so we can address it immediately, and ensure a comfortable experience. We wish you a very happy, and prosperous New Year. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great staff but beyond Grossed Out!"

1
03/01/2018

First need to preface this review to say that the hotel staff I encountered that night tried to help and a.m. staff at the adjoining restaurant was awesome! The events itemized here are not fabricated and I wish I took a photos but hindsight is always 20/20. Here's incident 1: The gross part: We entered the room and it was all great until I used the bathroom and closed the door, what do I see on the corner of the bathtub and door? Hair strands and hairs from somebody's private part (meaning down there private part)!!! Had it been just normal hair, I'd be like - yeah, ok BUT that kind of hair, EEWWW. I almost went on panic mode because I didn't want my husband or kids to see it as I didn't want the hassle to change hotels or rooms anymore after driving and it was already dark, cold and snowing so I ended up cleaning it up myself. I went to the front desk and told her what happened and I was offered a voucher for free bfast (and no I didn't do it for the free bfast) and she said she was going to tell the housekeeping manager about it. Incident 2: Soiled face towel - I pulled it "fresh" fan shaped towel and what do I see? Red lipstick stain on it. How can one miss a bright red lipstick stain. There is no way you can miss it especially after you take the time to shape the towel into a fan?! I almost gave it at this point I thought it was a joke! I went to the lobby and showed it to her. I had no words at this point that I asked for alcohol spray. She offered to get me "fresh" towels and I was given Clorox wipes w/ 3 pieces of wipes left in it. I wiped down the bathroom counter, the faucet, the doorknobs, the toilet seat, the remote the tables in the room. I didn't know what to say at this point and made a mental note to put in my review so you will know that like you I thought this was a 4+ hotel but it was such a letdown. It was such an uncomfortable night since at this point; I was already disgusted that I kept thinking of the other things they not clean!!! So, like a said in the tittle, great front desk staff but absolutely grossed out, yuck!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your uncharacteristic experiences with us at the Best Western Premier, the Central Hotel. Our team is truly committed to ensuring our guests experience clean, comfortable accommodations and I truly apologize that we did not exceed your expectations during your most recent stay. Most importantly, I am disappointed that we did not provide ultra clean accommodations. We recognize hotel cleanliness is not a distinction, but an absolute basic guest expectation. Paired with industry leading tools from Best Western, we strive to consistently provide our guests with an ultra-clean and fresh experience, and I am confident we will continue to improve upon our processes and procedures to achieve excellence. Thank you once again for taking the time to provide us with your experiences. We are committed to exceeding the expectations of our guests and appreciate your invaluable observations. We certainly hope to have an opportunity to exceed your expectations during future travels in the Harrisburg, Hershey area. Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"WOW!"

5
03/01/2018

The stay at Best Western Premier The Central Hotel & Conference Center, Harrisburg, PENNSYLVANIA, was phenomenal. The staff was helpful and cordial and the rooms were excellent in preparedness. It would be impossible for me to exaggerate how delighted my wife and I were with the Premier.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback with the Travel Community! We appreciate your recommendation, and thank you for mentioning our team members who are genuine in their efforts to provide our guests with a comfortable overnight experience! We look forward to an opportunity to welcome you again in the future, and thank you again for sharing your comments! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nothing special about this hotel"

3
02/01/2018

This hotel had great reviews online and influenced me choosing it. None of my expectations were met. No general appeal to it. Rooms are very dated, you have to put each light on separately. Cold draft coming in from ac unit. I found a centipede crawling around. I would not stay here again.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your comments, and are disappointed to learn we failed to meet your expectations during your recent overnight stay with us. We thank you for your constructive comments concerning our guest rooms, most specifically our light fixtures, which are independently operated to provide our guests with the ability to set the lighting of the room to a level that is most comfortable. We are in the process of completing full renovations to each guest bathroom which includes new tile, fixtures, and finishes throughout each guest room bath. We have completed 80% of our guest rooms, and have plans to complete the remaining 35 guest rooms over the next 60 days. I do apologize for the pest which was found in your room, as our team is diligent in our efforts to ensure our guest rooms are pest free. I can assure you, this was an isolated incident, and our management team is committed to providing our guests with well-maintained accommodations. We appreciate your constructive comments, and thank you for providing us with an opportunity to serve you. We hope to have an opportunity to exceed your expectations during future visits through the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Nice Hotel!"

4
27/12/2017

This hotel was much nicer than other Best Westerns that I've stayed in. Upon entering, the lobby was kind of dark, but nicely decorated for Christmas. There was water and coffee available in the lobby. This hotel did not offer free breakfast, but offered a discounted breakfast buffet at the adjoining restaurant. My husband and I did not visit there. The room was nice and clean. Bed were pretty firm, but pillows were comfortable. The part I didn't like about the room was that the window looked out to the pool, not the outside. You could smell the chlorine in the room and hear the kids screaming below. Luckily we didn't spend much time in the room or I would have complained about that, especially because I specifically didn't book a pool view room for that reason, but that's what they gave us. The pool closed at 10, so if you need to be sleeping earlier than that, I suggest making sure you don't get a pool view room. The only other negative about this hotel was the old, scary elevator. It seemed as only one of them was working and it made terrible noises going up and down. The stairs weren't visibly marked anywhere so we didn't take them instead. I probably should have asked where they were though. We stayed here because we had plans in Hershey and I think next time we would stay somewhere closer to Hershey because it was about a 15 minute drive to Hershey from here. However, if you are spending most of your time in the Harrisburg area, this hotel would be a great choice!

"comfortable and clean"

4
27/12/2017

Hotel was clean and comfortable. 24 hour coffee in lobby was nice. Big indoor pool. There was a breakfast room service menu propped on my pillow but no room service was available. In fact there was no restaurant open . The hotel meet all my needs.

"Exceptional"

5
26/12/2017

First class service, first class lobby and seating, lounge area. Rooms are dated but exceptional in roominess, cleanliness and location. Quiet, great beds, fantastic Irish Pub adjoining for breakfast and dinner. Pool was so sparkly clean, games room for the kiddies and laundry room all together. Excellent layout to entertain everyone while getting the wash done! Always pleased with BW Premier in Canada and US. Glad we have a member card for those points !!!

"Excellent Hotel & Staff"

5
21/12/2017

Very welcoming staff at the reception. The hotel is just great!!! One of the things i won't forget and consider this hotel one of the bests is the person (forgot to get her name) who checked us in. She let us feel very welcome to stay and that's what you must get first when stay away from home. Everything comes next. Definitely we will be back and recommend this Premier Hotel to our family and friends!

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation to future travelers of the Harrisburg, Hershey Region. Thank you for sharing your observations with the travel community, and for personally recognizing our front desk team member for her hospitality upon your arrival! We wish you, and your family, a very happy holiday season! Thank you for providing us with an opportunity to serve you! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Most amazing birthday for my young son."

5
18/12/2017

Stayed there for my son's 8th birthday. Patrice the front desk manager and the entire staff made sure we had an awesome stay. I recommend this place to everyone. Taylor and Jared at the bar are amazing.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Best Western Premier, the Central Hotel! We genuinely appreciate your personal recognition of Patrice, Taylor, and Jared as each member of our team is committed to providing outstanding experiences for our guests! We will be certain to recognize each of them for their unwavering commitment to exceptional guest service! We wish your son a very happy birthday, and look forward to an opportunity to welcome you again in the future! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Great place to stay"

5
13/12/2017

Always enjoy coming to the BW! Staff are respectful and helpful. I always feel "heard". The restaurant accommodates any special dietary needs I've had in my many stays here! Rooms are clean and well stocked with what is needed.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words regarding your experiences with us at the Central Hotel! Thank you for your loyalty, and for consistently providing us with an opportunity to exceed your travel expectations! We will be certain to share your feedback with our team members, and look forward to welcoming you in the future! We wish you a very happy holiday season! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Aussie Tourists stay Overnight at Best Western, Harrisburg "

5
11/12/2017

Our touring group from Australia stayed overnight at this very comfortable hotel complex while touring various states on the East Coast of the US in October just recently. All members of the party found this hotel to have very spacious rooms with twin double queen beds in the units. Plenty room for patrons with all the usual extra facilities - coffee machine, microwave with a bar fridge available too. Pity we didn't stay here for a couple of nights so we could see around the capital of Pennsylvania. Most members of our group had dinner in the dining bar area, service was very prompt & the meal very tasty and well cooked by staff. Breakfast in the morning was also enjoyable with a good range of cereal's including toast with a cooked meal available if requested by travellers in the morning prior to continuing our tour of the US & Canada. * Tour was a TripaDeal arranged trip from Australia for our party of 51. Recommend this venue to all American or international travel groups for the future.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Group Leader, Thank you for sharing your positive observations and for recommending our facility for future groups traveling in the Harrisburg, Hershey Region! Centrally located to Pennsylvania's most popular destinations, our facilities are perfect for traveling groups as our distinctive grand atrium and spacious public areas fulfill group traveler's needs! Additionally, our team is dedicated to providing personalized, hospitable guest service, and we are pleased that we exceeded your expectations! Paired with full-service amenities and an incredible value, the Central Hotel truly differentiates itself from alternate accommodations in the area! We appreciate your recommendation, and thank you for selecting us during your recent travels through the area! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"In Town for a Hockey Tournament"

5
10/12/2017

Hotel is great. Multiple teams from different states stayed there. They did a fantastic job of taking care of the special needs of hockey teams. It has a nice bar/ restaurant, a great pool and a large lobby. Second time we have stayed there and it gets two thumbs up.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your encouraging observations and for recommending our facility for future teams participating in events throughout the Harrisburg, Hershey Region! Centrally located to the region's sporting venue's, our facilities are perfect for traveling groups as our unique grand atrium and spacious public areas fulfill group traveler's needs! Our heated indoor pool is one of the largest in the area, and our expanded game room and full-service restaurant provide plenty of activity to occupy time between events! We truly appreciate your recommendation of the Central Hotel, and thank you for selecting us during your recent event in the area! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"AWESOME Hotel!!!"

5
05/12/2017

Highly recommend this destination and the staff, rooms, and food we are EXCELLENT! Will definitely be back and this will be my place to stay when I visit Harrisburg area!! Very polite, respectful and helpful staff throughout the hotel and restaurant!

"Best place to stay in Harrisburg"

5
05/12/2017

This is by far, the best place to stay in Harrisburg. The hotel is lovely, staff is congenial, service is tremendous , food great, bed SOOOOOO comfortable. We look forward to going to PA Christmas and Gift Show just to stay there!

"Great stay after a long day at the PA Christmas Show"

5
05/12/2017

We were very pleased with our stay at Best Western Premier. The rooms were clean and well maintained and hotel staff were very professional, friendly, and accommodating. We booked rooms at this hotel for next year when we attend the PA Christmas Show. Highly recommend this hotel.

"Best Western Premier: The Innovator of Customer Service and Satisfaction"

5
04/12/2017

Based on my stay at the "Best Western Premier at Harrisburg, PA" it was absolutely amazing. The service was outstanding by all staff members. When we arrived at the Premier it was just simply beautiful with the Holiday decorations. The music was so relaxing an welcoming as you arrived. As I was greeted by Randy at the Front desk he greeted me with a smile and he answered all of my questions and concerns. Randy also, called after I checked in to see if, everything was okay with my room. He extended his customer service by making sure we were fine by periodically checking on us. Also, Katie extended her customer service to us by helping with an request for our family. Everyone was so helpful and made sure we enjoyed our stay at the Premier. In HARRISBURG, PA the Best Western Premier hotel is your it hotel. If, you want amenities, conference center, accommodations, restaurant, pool and fitness center this is the place you would want to stay.

"10 Stars!"

5
04/12/2017

This is the best hotel I have stayed at in years! The hotel is beautiful, and the staff (especially Randy at the front desk!) are so professional, kind, and accommodating. The rooms are beautiful, and they cater to all of your needs. Everyone, from Randy at the Front Desk, to the staff at O'Reilly's Restaurant, to the housekeeping staff were all so incredibly warm and friendly. Will be back time and time again!

"Excellent Stay"

4
26/11/2017

We stayed in this hotel on our way North. Harrisburg can be problematic for good hotels some were surprised to find this upscale hotel. The staff was very helpful and nice. Our room was very clean and comfortable. The restaurant and bar were a great place to watch some TV and hang out after a long drive. The breakfast cost $10 a piece but it was worth it. I would highly recommend this hotel.

"Clean, spacious, comfortable"

5
26/11/2017

My husband and I stayed here for one night on our way back home from a Thanksgiving visit. The hotel lobby is open and welcoming, and our room was spacious and well-appointed. Very comfortable bed. Our shower was large and pristine. We also stopped at O'Reilly's (bar/restaurant downstairs)for dinner and drinks — my sandwich was very tasty, and the bar had a good number of interesting beer options on tap. Would definitely stay again if passing through the Harrisburg area.

"Nicest BW we've stayed in"

5
25/11/2017

We were really impressed with this hotel. It had a lovely large lobby and well appointed rooms. We liked that it had a restaurant on site.The exercise room had top line equipment and was very clean. The staff were sharp looking and very nice. A great stay from start to finish.

"PFESI Conference"

5
22/11/2017

We have an annual Conference, this was our 27th Annual Conference for PFESI, Pennsylvania Fire and Emergency Services Institute that provides by parisian information to our elected officials. This year we added a Fire Safety Training hosted by NFPA which was a great added feature to our annual conference. The Hotel and Staff do a great job and thank them for all their hard work.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We are appreciative of your kind words regarding the execution of your recent annual conference at the Best Western Premier, the Central Hotel. Our team is dedicated to exceeding the expectations of all our guests, and we are pleased to hear we were able to do so during your recent event. We look forward to welcoming you, and your colleagues, back to the Central Hotel for future meetings and events! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Mike's crew out of town."

5
21/11/2017

We work out of town in different areas of the Mid Atlantic region. I only put my men in a hotel that I would take my wife to. I happily married 20 years. The Harrisburg area can be a challenge to find a safe very good quality room. We have it with Best Western Central. Only negative is the breakfast buffet doesn't start until 6:30. We stayed for it a couple times and it was one of the best we have seen. Too much to mention. But we skipped lunch on the days we stayed for breakfast. Very positive experience.

"Highly recommend this hotel."

5
21/11/2017

I was very pleased with the decor, cleanliness, courteous staff, as well as delicious food in the restaurant. Despite how busy the hotel was during my stay, I had a peaceful and enjoyable stay. I highly recommend this hotel.

"Great hotel and awesome value"

5
19/11/2017

We stayed here because we were going to the PSU game. This hotel was a great halfway point for us and we saw excellent reviews on Trip Advisor. The hotel was excellent. The pub had a lot of great beers and the food was very good.

"no Buffet breakfast"

3
15/11/2017

No Buffet breakfast was given at this Premier Hotel after multiple stays at Best Westerns Children were very disappointed! The staff's response was very blaze. Price in the Hotel's restaurant for breakfast changed to a higher price in a matter minutes in the morning, regardless of the fact that we came down to breakfast twice within 10 minutes, but had changed our mind.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Member, Thank you for your loyalty to Best Western, and for providing us with an opportunity to serve you and your family. We acknowledge the misunderstanding regarding breakfast service, as the majority of Best Western properties do indeed include breakfast in the guest room rate. We are fortunate to deliver a full-service restaurant experience at the Central Hotel, and we are pleased to offer both an extensive full hot breakfast buffet, and ala carte options to ensure our guests have a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet. We appreciate your comments and thank you for your loyalty to Best Western. Thank you for taking the time to speak with me via telephone in more detail, and for providing us with an opportunity to make it right! Warm Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"best western conference"

3
14/11/2017

It was nice enough but the pool does not open until 10am so don't plan on using it in the mornings.... the restaurant staff in the evenings are just fair and we had a fire alarm get low on battery and therefore beeped all night! They didn't compensate anything

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience at the Central Hotel with the travel community. We appreciate the opportunity to serve you, as we understand the area provides many overnight options for visiting guests. We appreciate your observation regarding the hours of our heated indoor pool and will be certain to discuss a possible modification to accommodate guests who wish to utilize the pool prior to 10 am. The current time has been set to accommodate our guests who are staying in poolside guest rooms, as we wish to provide quiet accommodations for all our guests. We appreciate the observations of our guests as it provides us with helpful insight into the areas where we have the opportunity for improvement. We look forward to the opportunity to welcome you during future visits to the area and thank you once again for sharing your remarks with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Enjoyed our visit. Would stay again"

5
13/11/2017

Friendly hotel staff. Clean hotel. Nice and clean amenities. Reasonably priced. Would stay here again. Near major highways for easy access to downtown Harrisburg. The adjoining restaurant O'Reilly's was convenient with decent food.

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate sharing your comments with the travel community! Thank you for specifically recognizing our central location, clean accommodations, and friendly team of hospitality professionals! We are pleased to read our full-service amenities exceeded your travel expectations, and appreciate your recommendation for future guests of the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"Excellent hotel"

5
13/11/2017

I first stayed last year for a few days and the hotel was so clean and staff was very friendly and accommodating.The restaurant on site was amazing. So when I knew I would be traveling back to the area I didnt have to search for a hotel I knew exactly where to stay.. If you are looking for a nice place to rest your head on vacation this is a great place to stay

Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Loyal Central Guest, Thank you for providing us with a second opportunity to serve you during your most recent travels through the Harrisburg area! We truly value your business, and appreciate your confident recommendation of our hotel to the travel community! We wish you continued safe travels, and look forward to welcoming you again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ? the Central Hotel

"We Couldn't Be More Satisfied!!!"

5
13/11/2017

We held our annual Year-End Conference here last week. We cannot say enough great things about our entire experience. From the staff, to the food, to the Facility. Our experience was made that much better by Curtis Wilson, Operations Manager. He went above and beyond to make sure we had everything we need. He even stayed LONG past the time he was supposed to go home on the Evening prior to our conference, staying until 9:00 PM to ensure we were ready to go the next day! The food was AMAZING and every little thing that we had asked for was there the day of the event.Liz Smith made sure every detail was taken care of. If we had a special request in the middle, all we had to do was ask Victor and he made sure we had everything we needed immediately! We just cannot say enough great things about this venue.

"Room NOT ADA, but Amazing staff"

2
08/11/2017

Room was supposed to be ADA with roll-in shower. Almost no ADA features including 6" threshold into shower. Top of mattress was about 4' high, not accessible to ADA person. Staff was beyond amazing and did everything they could to help us have a good night's stay including bringing me a step stool from their shop so I could get into bed. Do not know what else I can say except their staff is awesome.

"Ok for the price."

3
06/11/2017

Room could have been in better condition. Ceiling showed signs of water damamge with plaster that appeared loose. Tyle in bathroom wasn't as clean as it could have been. Bath drain was slow while taking shower. All that said I had a good night sleep.

"a much bigger room than expected for the price."

5
03/11/2017

Spent one night here and was happy with the experience. Check in was quick. The room was actually two rooms with 3 beds for the two of us. Big is an understatement in this case. The room was clean and in good shape. Breakfast was very nice, although not included in the room price. Didn't care for that so much. Would I stay here again? yes, without question.

"Best hotel in the Hershey/Harrisburg area"

5
01/11/2017

I come here annually for a conference and enjoy it every year. The staff is polite and very flexible--ready to help. The Breakfast Buffet is well maintained daily. We swim in the pool multiple days. Wifi, coffee, tea, and water in the lobby. It's worth the extra couple minutes to area attractions to have a comfortable, well-cared for, hotel for repose.

"Comfortable, pet-friendly"

5
31/10/2017

Very nice conference-style hotel. No free breakfast but buffet offered for $7.99 at on-site restaurant. Pet-friendly with $20.00 fee additional. Room was very clean and bed comfortable. Very large facility and required lots more walking to get from lobby to room which may impact some travellers. Nice on-site restaurant so no need to leave hotel for dinner if you don't care to.

"Nice place to stay!"

5
30/10/2017

I attended this hotel for a conference. Check in and out was smooth. Because of the staff the conference was a valuable experience.The guest rooms were clean and attractive. I would stay here with my family in the future.

"A Very Pleasant Surprise"

5
26/10/2017

My husband and I were stopping for just one night and had a grandchild along. We wanted someplace clean and inexpensive. To our surprise, the Best Western Premier was that and so much more. As we entered the beautifully appointed lobby, we were welcomed by very pleasant hotel staff with the news that they were overbooked but we'd been upgraded to a suite so no worries. Our suite was roomy, comfortable and quiet. The pool was very nice. The entire hotel seemed to be very well maintained. I'd choose this hotel again in a heartbeat.

"Great Hotel!!"

5
19/10/2017

We stayed here for a weekend trip to Hershey. This hotel is absolutely beautiful. The Irish pub restaurant was excellent, friendly with great food. The staff was outstanding . The hotel and rooms were immaculate. We enjoyed our stay here and would definitely stay again.

"Pleased with my Staff"

5
19/10/2017

I was very pleased with my stay at Best Western. Outside of the amenities, I appreciated the personal attention in the form of text messaging to follow up ti address any perceived that may have come up during my stay. They responded in a timely manner.

"Excellent...I traveled to this hotel to attend a business luncheon and came the day before"

5
18/10/2017

Extremely pleased with the Hotel, they were more than accommodating and pleasant. The staff, especially security, who worked with our group, we had gotten noisy and security helped us to find another room to have hospitality. This was so nice and I was personally grateful.

"Stay for car show in Hershey"

5
12/10/2017

We have stayed at this hotel several times for car shows in the fall and we are very pleased with the hotel and its amenities. The hotel staff are very helpful and pleasant. We bring a car trailer for the show and the parking lot suits our needs when we stay for the car meet in Hershey.

"Best Western Premier Hotel, HbB, PA"

5
12/10/2017

This is an excellent facility and I would highly recommend it for business/family stay. Staff is excellent/helpful/friendly and accommodations (on site restaurant/food/bar/pool/fitness room) are all great!

"Great Hotel and service"

5
09/10/2017

I wish there were more hotels like this around the country. I travel with my job and family extensively and this is honestly one the best! The staff is great and facilities are very nice and clean. Having the Irish Pub on the grounds is a big added bonus, great food and service as well

"Great Hotel Outside Hershey, PA"

4
28/09/2017

Traveled to Hershey, PA with family of 5. We were looking for a hotel outside of the touristy Hershey area, but still close. This hotel turned out to be a great choice! The hotel is very family friendly, offering the kids a full size Hershey bar and a coupon for their ice cream social upon registration. There was also a nice size pool that is open a little late and a game room. The room was great as well. Very updated and clean. We would certainly recommend this hotel to anyone and would stay again!

"Wedding Weekend"

5
26/09/2017

Excellent place to stay for my wedding weekend! Staff was professional, friendly, and accommodating. Beautiful facility from the time you enter the hotel lobby. Suite was spacious, clean, and comfortable. The ballroom was perfect for my wedding reception.

"2017 Reunion"

5
26/09/2017

From the front desk to the banquet and checkout all I can say is this was one of the best experiences we (USS Holland AS-32 Association) have had in 14 years of reunions. Hotel staff was the best, meals were outstanding and the accommodations were fabulous. Be sure to check out O'Rileys Irish Pub. This hotel is like no other Beswt Western I have ever been in. Be sure to say hello to Cher at the front desk, her smile will melt your heart.

"My second great stay here!"

5
26/09/2017

I love this place. I stayed here the first time with my dog, visiting family. very dog friendly, even large dogs. The hotel is lovely. Beautiful lobby. The room was great, clean, very nice. Staff was very friendly. I had several good meals at the attached restaurant/bar. Its close to a mall, and a couple of gyms- speaking of which, the fitness room was disappointing, but no biggie, theres a Golds and a huge really nice Planet Fitness a couple of miles away. Its not far from downtown. I would absolutely stay here next time if I wanted an option that wasn't downtown.

"A Great Experience Every Time"

5
20/09/2017

I stay here at least 4-6 x's per year for business and it is always the same - great service, great staff, great stay. Even though I am there on business, I noticed that there are many families that stay here as well and seem to be happy with their stay - especially with the pool. Overall, this is a great priced hotel that provides excellent service every time.

"We would come back again and again!!"

5
18/09/2017

Here we are 2017, fast-forward 6 years ago when we discovered this hotel and again it exceeded our expectations! It's spacious, it's clean, we didn't find anything to disappoint us. It has ample parking, near roads and shopping. It offered complimentary water, coffee and tea which was a nice touch and welcoming. Worth the stay!

"BEST Hotel in Harrisburg/Hershey Area"

5
18/09/2017

You can't go wrong staying at BWP Central Hotel & Conference Center in Harrisburg, PA.. They provide the most WONDERFUL staff to serve your every need and they do so in a cheerful, kind and professional manner. We will ALWAYS stay with BWP when in the Harrisburg/Hershey area!

"Great Place to Stay!"

5
13/09/2017

Great Hotel, great service, very clean, great restaurant, very polite staff, very quiet, provides coffee, tea and water all day long . Just a great experience all he way around. Close to other amenities. Close to highway.

"Good accomodations"

4
12/09/2017

This hotel was a great place! The rooms are good and the breakfast buffet is the best. It is convenient to the highway and has great locations for shopping and picking up incidentals. We really enjoyed the weekend and will likely return next year.

"Premier is the key word"

4
11/09/2017

This isn't your standard Best Western. In fact, if you're looking for the sign, it reads "BWP." The lobby is elegant. The furniture in the room may be a touch dated, but it's good quality. Comfortable beds. Nice indoor pool. My room included a mini fridge and microwave. My wife like their little mini bottles of lotion. There's not many places to eat in walking distance, but the attached Irish pub is great – specially for breakfast. My work pays the rate, so I can't speak to that.

"Fantastic"

5
11/09/2017

This place is immaculate, comfortable, beautiful. Room was huge and right by the spotless pool. Loved the orchid and citrus water in the lobby. All that could have made it better would have been spa robes and more time there! Staff was courteous and helpful. It's really a great place. Grounds are lovely and well-maintained. Plenty of green space for dogs. I hope I am fortunate enough to stay there again.

"Hershey Park Trip!!!"

5
11/09/2017

I really enjoyed my stay at this location. It was clean and very comfortable. It was actually just as described and the pictures were accurate. The staff were very friendly and ensured we had everything for our stay, if not toiletries were complimentary. The indoor pool was large and the kids enjoyed it. I recommend the poolside rooms, you walk out the back door of your room and you are directly at the pool. Lounge chairs right at your door. After a long day at the park, this was a perfect end of the day. They have a restaurant on site so you don't have to leave out after retiring for the evening. If you're in the Hershey/Harrisburg area, stay here.

"Its ok"

3
07/09/2017

The people were nice enough it was more a place to put our heads for the night. Not sure why it is considered a Premier as it is no better than the Plus we stayed at in Alabama. It was clean the beds were ok the rooms are a little tired. For the price we paid I think we could of gotten better.

"Heshey park"

4
06/09/2017

The hotel personnel was very welcoming and kind, specially Mr. STEVE, had a great time at the pool, the rooms were clean and TV was working,we had a blast at the pool and the breakfast was good but is not included in the hotel but it was ok with us. Had a great time at Hershey Park.

"A good hotel with good service"

3
06/09/2017

the rooms were great -- the service was too. check in was quick and they were quick to assist with recommendations on what we needed. the restaurant had good food - and a good breakfast special. the atmosphere was nice and the parking was convenient

"Hershey visit"

4
06/09/2017

Good hotel. stayed one night. No complaints. Nice continental breakfast. 20 minutes from Hershey so fairly quick drive to and from. Lots to eat around it. Good rate, clean, nice pool. Overall, nice stay for the night. Would stay again

"Great Stay..."

5
03/09/2017

We have been to this hotel in the past and are never disappointed. The cleanliness of the hotel and the attitude of the staff are wonderful. I have been to many hotels and this is on the top of my list. I recommend it highly!

"Great Hotel & Location"

4
24/08/2017

Great hotel for the price and area. It is near various restaurants, stores, gas stations, and is closed enough to Hershey Park. The inhouse restaurant is great, reasonably priced for the area, and serves good food. The inhouse amenities include a pool, conference rooms, computers, printers, WiFi, in-room microwave oven, and they serve up free lemon water & coffee in the lobby. House keeping didn't visit my room one day, but that may have been random.

"Business Meeting"

5
17/08/2017

I was lucky to book this wonderful hotel for a small business meeting recently. The staff went above and beyond, and made sure I had everything I needed. Great facility, and I will be back to stay for more then a few hours next time!!

"Wanted it to be better"

3
17/08/2017

Want to start by saying this was the second time we stayed here. I really was hoping it would be better than it was. It's about a 18 minute drive to Hershey and extremely reasonable. You will spend half the amount of money here then you would staying in Hershey. We didn't even mind the drive. My kids love the ice cream and the popcorn. The breakfast although isn't free, is decent enough. Kids were free one day and half price another day. I'm not sure why it was different. Pool area was pretty nice. My kids enjoyed it. What I didn't like about the hotel, it is that it is very worn. The elevators were dirty our bathroom did not look very clean. We had stuff on the carpet floor in our room. It just didn't feel super clean. I wasn't going into this hotel thinking it was five stars. I was just hoping it would be a little bit cleaner. Although we had a decent stay, I'm not sure we would stay here again. I do want to add though the employees here are wonderful.

"Business Trip"

5
17/08/2017

This location was perfect for my purpose. The hotel is close to amenities and major highways but away from all the noise of other hotels in the area. Super easy in and out, will definitely stay here again...the indoor pool is wonderful!

"Mecum Auto Auction Harrisburg 2017"

5
17/08/2017

My son and I stayed here for 3 nights during our trip to Harrisburg for the Mecum Auto Auction. The location was convenient to downtown (less than 5 miles). We stayed on the 3rd floor and our room faced the indoor pool. Although we did not use the pool, the folks that were seemed to really enjoy the experience. It looked really nice. Lots of chairs and tables around. Check-in was seamless and the lobby area was open and airy. The lobby has complimentary coffee/teas throughout the day. The evening had an ice cream social where you could make your own sundae for 50 cents. They also had free popcorn each evening from the popcorn machine. A nice touch. We are already looking forward to our stay here next year during the auction.

"Great attention to detail...."

4
16/08/2017

My family and I stayed at this hotel for three nights. Our kids it's three and seven love the pool and the special offers for afternoon snacks. They offer free popcorn and $.50 Sundaes for summer special. Pros: the room looks very nice. The linens of nice. TV is upgraded. It reminds me of a high-end hotel in Atlantic City. Cons: our room had humidity of 100%. I happen to have this little weather station. Our pillows and sheets basically wet. During our stay we saw four of the same little bugs in our room. Note that the Hotel has this text messaging system to provide feedback. I let them know and they mentioned they would rectify. I highly recommend this Hotel and would stay there again!!

"Lovely Hotel Very Close to Hershey"

5
10/08/2017

We recently stayed here with the 2 grandchildren while spending time at both Hershey Park and Echo Caverns which were only minutes away. Had a very nice time and this hotel is even dog friendly which made our trip even more enjoyable. They offer a great $7.95 buffet breakfast which we enjoyed each day. The 5 year old grandson was free and the older grandson was only $4.95. You can't beat those prices. The pool was terrific and made for a fun day when it rained most of the day.

"Business Sector"

5
10/08/2017

My business trip was completely satisfying thanks to Best Western Premier The Central Hotel & Conference Center in Harrisburg PA. Great job on all accommodations. All conveniences made the stay as comfortable for any venue. The room and bedding was super relaxing.

"Going to Hershey park and surrounding area"

5
09/08/2017

Great location, great room and really friendly staff. The name says it all CENTRAL. We enjoyed the location close to the park and attractions, has a great pool and the a restaurant called O'Neil s PUB.

"VERY GOOD CHOICE "

5
09/08/2017

Spent several nights here after staying at a place near Hershey Park. Wish we would have just stayed here and drove the 15 minutes! Great facilities and food options, and very comfortable rooms and helpful staff. Also a better bargain as compared to staying close to Hershey Park itself.

"One Night Stay"

5
02/08/2017

My wife and I attended a workshop in Harrisburg. We stayed the night before since the workshop began early the next morning. BWP was a great choice - the hotel was clean, which is super important to us, and we enjoyed the restaurant. We would stay here again.

"Perfect for a visit to Hershey Park"

4
02/08/2017

Stayed here with my daughter for a visit to Hershey Park. I'm so glad I opted for this hotel instead of the much more expensive options in Hershey itself. The hotel is a quick, easy drive to the park. Our room was quite nice -- no complaints, other than wishing there were a few more easy-access plugs for charging our phones. The staff was very friendly and helpful. The attached restaurant was OK, but not great. We opted to grab breakfast from Panera just moments down the road one morning on our way to the park instead of eating at the hotel. We didn't use the pool, but it seemed nice. I would definitely re-book for another trip to the area.

"Great stay @ Best Western"

5
02/08/2017

Great hotel, very clean. The staff was extremely helpful and friendly. Wonderful experience would definitely stay again. The kids loved the pool area and breakfast www as very reasonable, full and fresh.

"Kids loved it!"

5
01/08/2017

The lobby had a cool vibe. Our suite was comfy, spacious, and very clean. The receptionist was very cordial. The breakfast buffet was very good with a lot of options. We will definitely stay here again when we visit

"Hershey Park Trip for Birthday"

4
31/07/2017

I stayed 3 nights /4 days with my 11 yr old for her birthday to go to Hershey Park. The hotel was beautiful & well lit at night. Our room was on the first floor & basically had our own entrance to the parking lot. The room was a great size & clean. There was a little wear near the ceilings in the corners but that was about it. The shower was a good size & always had hot water. Housekeeping did a great job in our room. The bed was comfortable & had plenty of pillows. The front desk staff was always happy to help & very pleasant. We had the buffet at breakfast & was satisfied, the wait staff was great too. The restaurant made the best cheeseburgers & cooked perfect for me. I really have no complaints other than the pool was kind of cold, thought it was supposed to be heated but maybe that's only on the winter. I would definitely stay here again & recommend it to others. It was like 15/18 minutes to Hershey & only a few minutes to other restaurants & stores.

"Exceeded our expectations "

5
27/07/2017

We booked this hotel to stay at after a long day at Hershey park. Staff was helpful and pleasant, we loved the Hershey bars, nice touch. We were pleasantly surprised with the size of the suite. We didn't realize that it was a king bed in a separate bedroom from the two queen beds. We let the staff know that it was our mom's birthday and they had balloons, a cake and a hand signed card waiting in her room for her. We took advantage of the early bird special for the breakfast buffet- what a great value for $7.95. Tasty food, and plenty of choices.

"Hershey Trip"

5
27/07/2017

Stumbled across this hotel on Groupon. The rooms were nice and clean. The staff were friendly and always willing to help. We loved it! The atmosphere was great just walking in. My nieces and nephews enjoyed the pool. When we first arrived they had fun with the views into the pool and lobby area from the room. The attached restaurant provided good food and friendly staff. I would definitely stay again.

"Hersheypark/Birthday trip!"

5
27/07/2017

We travelled as a family to Hersheypark to celebrate my mothers birthday. Upon booking I let them know that it would be her birthday and didn't expect much. Upon check in, she was greeted with balloons, a cake, and a hand-signed card from the staff! I was blown away. One of the rooms we booked was a suite, and it was HUGE for the price we paid! Two rooms, two queens and one king bed. I slept like a baby! It appeared as if the room had recently been renovated, however some of the molding and bathroom had some mold/brown spots that could've been better addressed. However, this didn't stop us from having a great, comfortable stay!

"SERVICE EXCELENCE "

5
20/07/2017

Top notch. What a great place to stay during our Hershey visit. Beutifull lobby. Staff is highly trained in service. Overall hotel is spotless and has every accommodation you would need.. rooms are spotless and well equipped and up to date. Huge parking lot. Pool is indoors and clean. Stocked with towels and offers a spacious layout. Overall I have to say this place is excellent.

"Great Place to Stay if you are going to Hershey Park"

4
06/07/2017

We just returned from spending one night at the Best Western Premier The Central Hotel and Conference Center in Harrisburg. The staff was very friendly! Check in was great and they had a free ice cream and popcorn social at 3 pm (don't miss it). They also had fruited water in the lobby near check in. The highlight was the pool and good rest that we had before hitting the park in the morning. We had some trouble with our toilet and they had someone come up immediately to take care of the repair, they gave us complimentary breakfast coupons for our trouble. Outstanding customer service!!!!

"BW Stay Very Good"

4
06/07/2017

The family visited Hershey Park and stayed at the Best Western Premier The Central Hotel & Conference Center. Initially very skeptical because I normally stay at the Marriott hotels but the various customer reviews convinced me to try the Best Western Premier. The facilities, location and service was very good and I would highly recommend this hotel.

"Nice hotel...great suite"

5
28/06/2017

Great hotel with beautiful lobby, comfortable bar and staff. Recently went to this hotel overnight while attending an event at the Farm show complex. I have to say I loved this hotel. Very clean, quiet and everyone of the staff we encountered was very nice from check in to bar staff. I was in Harrisburg with some girl friends so we got the suite at this hotel. We were pleasantly surprised at how roomy it was . Beds super comfortable & most of all a large assortment of pillows that were absolutely the most comfortable I have had in a hotel. Happy at the bar had reasonable prices and the usual bar menu. The bartender was super nice and made us some great drinks. We went there also for the awesome breakfast buffet and wound up missing it to attend a presentation at the horse event. But it looked yummy and had a large assortment of breakfast items both hot and cold. Downside: It was about 15 minutes from the farm show complex. I certainly wish it had been closer . Staybridge suites is close to the farm show complex but that can't even compare to the Best Western as far as 1. Best Western has a bar/ Staybridge does not 2 . Staybridge has a free breakfast but eggs are powdered and staff seems to lag behind in feeding a large crowd. Best Western charges for breakfast but it is one of the best breakfasts I have seen 3 Staybridge suites are very expensive. I loved this hotel, it was easy in easy out. Great staff. Pleanty of parking. Can't go wrong staying here with family or friends. Very nice/ quiet and clean.

"Hotel stay"

5
28/06/2017

This is a beautiful hotel. Felt very comfortable there and safe. Rooms had great amenities. All the staff were very polite and helpful. Express check out was a great benefit, saved me time upon leaving.

"Nice hotel, great amenities and friendly staff "

4
27/06/2017

Arrived early, coming in for a police graduation for a family member. Staff was so welcoming. Asked for accommodations to be near another party we were traveling with and they provided just as we asked. Requested for extra pillows, no problem. Room was clean, spacious and comfortable. Pricing was reasonable too! Will definitely be staying here again if ever in the Hershey/Harrisburg area.

"Everything that you want in a hotel and more"

5
21/06/2017

I was here on business. I go to a lot of cookie cutter hotels and this is not typical. When I walked checked in they were very pleasant and gave me a hershey bar. They had a social in the afternoon from 3-6 where they gave out free popcorn and ice cream for 50 cents, pool was huge and the fitness center was above average. The hotel room was spacious and perfect. They gave you a discount on the above average breakfast for $10. I wish more hotels that I traveled on business were like that.

"Great deal!"

5
21/06/2017

The rooms were nice, comfortable and clean. The remote is clean! The towels are a bit stiff and nothing would dry in the room when we hung our items. Don't eat at the Irish pub on site, I got sick from the Cobb salad and sent it back nearly untouched and no one asked why I didn't eat it.

"Kids loved it"

4
21/06/2017

Clean, great customer service, good price, what's more to say. We had a poolside room. The only complain is the placement of the tables around the pool. People tend to congregate in front of guests doors to the pool. The tables should be moved to the corners of the pool room. I would stay there again.

"Stop-over on road trip; literally check-in; eat; sleep; eat & go"

4
21/06/2017

Excellent hotel; Fast efficient check in. Good food in the bar 'till late. Nice relaxed atmosphere in the bar for a drink; Very comfortable beds & quiet room for excellent sleep; Outstanding breakfast & 30 second check-out. Business centre available when I needed to download and print some documentation.

"Very good family stay"

5
21/06/2017

Our family of four just stayed here last weekend while one of our sons played in a soccer tournament in Hershey. Overall the hotel offered good value, very pleasant staff, and clean facilities. Some elements of the room and common hallways showed signs of age, but for the most part, the hotel seems well maintained. The indoor pool and deck were clean, as was the small game room, gym, and laundry facilities - those 3 areas all seem pretty new or at least recently redone. The onsite restaurant was convenient and their staff was friendly. Would stay again if in the area.

"Great stay"

5
08/06/2017

I stayed here for a business trip for two nights and couldnt have been any happier. Great staff great restaurant great rooms. We ate in the restaurant every night and the service was great food was good but our server and the manager did a great job at making sure we enjoyed ourselves.

"Excellent Choice"

5
29/05/2017

Very large King room with sofa bed though not referred to as a suite. Included refrigerator but no microwave. Clean. Comfortable. Friendly staff. Responsive housekeeping service when additional linen requested. Quick on to I-83 and restaurants.

"A Grand Hotel"

5
29/05/2017

The Best Western Premiere in Harrisburg is a large hotel and meeting centre. Rooms and services are top notch and the staff are excellent and attentive. They have a great breakfast available and I truly enjoyed it each day of my stay. The hotel is conveniently located with nearby highway access but remains quiet for a great sleep. Enjoy.

"Great time"

4
23/05/2017

Very nice hotel ! Great wedding reception facility! Food great! Staff over and above to make stay enjoyable! Food at restaurant and lounge was good! We had a great stay! Rooms had free wifi! Clean and modern facility

"Most Enjoyable & Comfortable"

5
23/05/2017

This hotel was not only pleasant to the eye with decor and lobby seating, but it was very comfortable and enjoyable. There are lots of activities to choose such as swimming, fitness, bar lounge, free wifi, etc. The staff were very helpful and polite. Rooms & beds were very comfortable and clean. The Irish Pub also offered great drinks and food. I would definitely stay here again as the price was excellent!!

"Family Trip to Hershey Park"

4
23/05/2017

We stayed here at the same time a very large group of teenagers were staying there from a church group so at first we were very worried since we have small children. The receptionist told us that our room was next to the pool and that the teenagers had extended pool time till 11pm. So she moved us away from the pool but next to the elevator which may have been worse since they were running back and forth yelling very very late. Even though there is a large sign about "Quiet Time" it was not strictly enforced. Rooms were average but clean. We told them we had a group of 6 but our room only had 2 beds with no sleeper sofa. Luckily we always bring an air mattress which took some rearranging of the room to fit the queen size version. The pool was warm, large and clean without the overpowering chlorine smell. There is a nice little game room to kill some time. The drive to Hershey only took about 15 minutes through some back roads which was nice. It is located near a lot of food and shopping. All in all it was a nice hotel which I would stay at again especially for the price.

"Penna Fire Expo show"

5
22/05/2017

In town again for this show. We had great rooms. If you want to go swimming get a room on the first floor. Rooms 101,103, etc have a patio door that opens right into the swimming pool. There is a resturarant and bar on site that serves pretty decent foos

"3 day business meeting"

5
18/05/2017

I had a wonderful stay at this hotel. The staff was excellent and so was my room and the food! The bed was very comfortable, there were plenty of towels in the bathroom. Free in room wifi. The staff was polite and helpful. The hotel bar was perfect!!!

"Surprised"

4
16/05/2017

Clean hotel. Very helpful staff. Nice restaurant on site. Clean indoor heated pool. Great gathering areas. Very large flat screen tv's in room. Upper class amenities in Bathroom. First class shower head. Lots of hot water. Extra heavy duty towels. Fridge and microwave in room. Plus more!!!

"Great value"

5
15/05/2017

I recently stayed at this hotel for 2 nights during a conference. Clean, well - appointed room. The staff were very friendly and helpful. Bed was very comfortable. Hotel atmosphere is very elegant - not what I expected in Best Western. I would definitely stay here again for business or personal travel.

"Excellent facility with great amenities"

5
14/05/2017

Having an on-premise restaurant is a big plus in my view. It saves me the trouble of starting up my car again after driving all day to get here. The indoor swimming pool is one of the best I have found at any hotel I have stayed at.

"best place"

5
14/05/2017

if you want quality, this is the place for that. For the cheap price you are paying, you are getting a 5 star treatment. I recommend this hotel for or pleasure. The atmosphere is not what you expect of your normal Best Western Hotel.

"Room is what I expected"

4
11/05/2017

Best western in near to Hershey Chocolate world. room is clean and spacious, bathroom is big and more towels.The food is good, Staffs are very nice! the only one I do not like the AC is very loud and Dunkin Donuts is nearby.This is 45 minutes to Lancaster, PA by car, but I will give very good rate of this hotels and recommend to my friends!

"Surprising. Great stay"

5
10/05/2017

The exterior and location are unassuming. However, the lobby is very pretty. The front desk staff were very polite and courteous. They even text you to make sure you don't have any issues and offer to assist if you do. They always had fresh coffee and water in the lobby. My room was clean and modern. They had a lot of nice touches around the room (free bottle of water, coffee machine, mouth wash and the typical toiletries). I have stayed at more expensive hotels and found this hotel to offer top notch service and a great room. I stayed for a training seminar that included meals. The meals were delicious and the service was above par. I hope that we continue to offer training at this location as I would love to return. The service staff were very personable and quick to clear a dirty plate. The hotel also has an attached Irish pub. Great food and a wide selection of drinks! Also, alotnof shops around the area. It's also.located far enough from Harrisburg city to be away from the traffic and hustle. However, it's close enough that you could be in the city within 10-15 mins. Would definitely return!

"Great Place to Stay at a Good Price"

5
09/05/2017

Clean hotel, staff was great and overall experience was wonderful. The restaurant had great food and great service both dinner and breakfast. The room was clean and comfortable many upgrades and the bed comfortable. Great price for a King room with taxes under $100. I would stay here again next time I'm in the area.

"Great hotel!"

5
02/05/2017

From the time we checked in we had a great experience. We had our dog traveling with us and the staff was very dog friendly and the hotel has a large area for walking and playing for your pet. Restaurant is very good and open late, loved the food, drinks and service

"Little family vacation"

5
17/04/2017

Decided to go to Hershey Park and stayed at the Best Western Premier. Very family friendly..Theere were a lot of visitors there with their dogs and they were all well behaved.The staff were very friendly and very happy to answer any questions that we had..

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, and Family - Thank you for taking a moment to share your family's positive experiences with us at the Central Hotel! Our convenient location to Hershey, full service restaurant, and friendly team provide our guests with an incredible value while enjoying the sweetest place on earth! We look forward to providing many families with exceptional experiences, and thank you for recommending our facility for future visitors of Hershey! Kind Regards, Peter J. Chiccarine, CHA General Manager

"Great hotel"

5
16/04/2017

This is a very well appointed hotel. Room was excellent. Good bathroom with excellent shower. Iced water and coffee always available in foyer. Laundry room for long term travellers. Good standard restaurant attached. Staff helpful and friendly.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region! Thank you for acknowledging our clean, well-maintained guest rooms, as we are committed to providing our guests with comfortable accommodations! We look forward to an opportunity to welcome you back during future travels to the area, and thank you again for taking the time to share your comments with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager

"Best place to stay near Farm Show, with restaurant and dog friendly"

5
16/04/2017

Very happy to have this hotel available and convenient for the Farm Show complex. A good restaurant, and comfortable rooms. Dog friendly and staff very helpful.Food surprisingly good in restaurant, and everyone very accommodating. A nice coffee bar in the lobby, and lobby is beautiful

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during your recent stay in Harrisburg while attending an event at the PA Farm Show Complex! Our convenient location, full service amenities, and superior hospitality truly differentiates the Central Hotel from alternate lodging accommodations in the area! We look forward to the opportunity to welcome you again in the future, and thank you for recommending our facilities to the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager

"A lot of Bang for my Buck!"

5
12/04/2017

We got our room for a great price, and thoroughly enjoyed the onsite restaurant and beautiful indoor pool. The hotel staff were super accommodating and responsive. Our room was located ground level and on the freeway side, which initially worried me from reviews I read. However, noise levels were still minimal and did not wake my 1-year old daughter. Great stay!

"Home away from home"

5
11/04/2017

Everyone here is up to par. .they go above and beyond for you to be accommodated, the restaurant in hotel is great food and awesome breakfast buffet. ... always a pleasure when I stay at my home away from home

"Great Place to Stay In Harrisburg, PA"

5
11/04/2017

Often when staying over in Harrisburg, my husband and I stay at THE BEST WESTERN PREMIER. This past weekend we stayed for 2 nights and reserved rooms for a group of church members and friends who stayed 1 night. As usual we were warmly received by the front desk staff. The rooms are comfortable and clean. My friends were delighted with the hotel. It is always a pleasant place to stay. A great place to stay. There are restaurants and shopping areas nearby and it is close to Hersey Park.

"Way More then Expected"

5
10/04/2017

I am a road warrior and stay in hotels 3 to 4 times a week. I am also a loyal Marriott Rewards member and rarely stray. However, my daughter had a volleyball tournament recently and the team was staying at this location, so I decided to give it a try. So glad we did! The staff was amazingly friendly and helpful. The rooms were clean, large, and comfortable. The bathroom was very functional even with 4 people in the room. The lobby was fabulous and the pool was amazing. Have the O'Reillys restaurant onsite was a bonus. So, I became a rewards member and plan of giving more properties a try. I must admit this surpassed by expectations. It's my new go to place when I have to stay in Harrisburg.

"Family Spring Vacation"

4
10/04/2017

Great place to stay when visiting Hershey. Staff were helpful and friendly. Place was clean. We would recommend this hotel to others. They should consider putting in an outdoor pool, that would enhance travels to stay there in the summer time.

"Surprise!"

4
28/11/2016

From the exterior, the hotel looks like a basic exit ramp hotel. When you approach the lobby, the twinkling lights and rich wood accents let you know you may have made a good choice. Family rooms are huge, beds comfy and quality amenities are offered.

"Great Value"

5
22/11/2016

The Best Western Premier in Harrisburg boasts clean and spacious rooms with a very courteous and gracious staff. This venue really exceeded my expectations for a Best Western. I wish I could have stayed longer, actually.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your overnight experience at the Central Hotel with the travel community. We are proud to provide our guests with clean, comfortable guest rooms, and are pleased to hear that we exceeded your expectations. We wish you, and your family, a very enjoyable holiday season, and look forward to an opportunity to serve you again in the near future. Happy Holidays, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great staff"

4
19/11/2016

Spent 3 days here for a conference and one overnight as I live nearby. The staff was fantastic. Food was good. Room was clean and comfortable. Quiet even with a soccer team and another group in house. Calvin was a tremendous help to a fellow conference attendee whose car battery died. Teresa a banquet staff member was so nice going out of her way to get me ice for an injured foot and asking me how I was feeling the next morning. Thanks for a wonderful visit!

"Accord conference"

4
15/11/2016

Hotel was very nice, comfy beds, and quiet on the seconds floor. It was clean and nice. Bathroom was small and the shower faucet was very hard to twist. Shower had great pressure. The pub had good food and drinks, but the service was not so good. Slow and forgot garnishes on drinks and seemed like he didn't really know what to do.

"Great Staff/Service"

5
15/11/2016

Love staying in this hotel when I am in the Harrisburg area. They do a wonderful job in catering and ballroom staff and waiters...The sleeping rooms are nice as well. Might need some updates slowly as wear and tear...

"Nicely done"

5
15/11/2016

This BW Premier property does it very well. Near the capitol city, but easily accessible from the highway. Plenty of parking on site for regular stays or conferences. Several exterior entrances make access to rooms more convenient. Hotel and rooms appear to recently renovated, a King + sofa room had a large shower, taking the entire tub area. Rooms are nicely appointed. Food was very good on all occasions. Small amenities like soap and shampoo were better quality than average. Prices at this time of year were great for what you get.

"Outstanding service, nicely remodeled rooms"

5
13/11/2016

I stayed at this property because I was having a medical procedure done and it was close to the doctor's office. This way, my wife could drop me off, and then return to the hotel rather than wait in the waiting area. I had stayed here several years ago and the place was showing its age then. Apparently, they completely remodeled the hotel between that stay and this one. The rooms were extremely nice for the price and well laid out. The bathroom was spacious and clean. The bed was very comfortable, and the room quiet. At check-in, I was greeted by a very nice young lady and there were no issues with the process. Shortly after arriving in my room, I received a text from the hotel welcoming me and stating to call if I needed anything. Since I was not allowed to have any food or drink, I did not get to the restaurant. I did note that the Internet connection was spotty, dropping off-line a couple of times during my stay. When it worked, it was acceptably fast. The next morning, we packed up our stuff and left for the procedure. There was no "Do Not Disturb" sign in the room, but we called the front desk to ask for a noon checkout, which was granted. The only issue was, after getting me checked for my appointment, when my wife returned to the hotel to wait, she found that the housekeeping staff had turned the room. She was basically left with the choice to return to the surgical center or drive home and wait for a call. After I found out about this (which was the next day), I contacted the hotel and spoke to the manager on duty. He was very apologetic and made the situation right for us. When mistakes like this happen, the response from the hotel makes a big difference. Frankly, the fact that the manager worked to make this situation right means that I will definitely stay here again in the future.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear William S, Thank you for sharing your most recent experiences with the travel community! It was such a pleasure to speak with you following your time with us, and I am pleased to hear that you will be staying with us again in the future! We are committed to providing our guests with an exceptional value through clean, well-maintained accommodations, and friendly service; and it is great to hear that we accomplished each of these goals! We appreciate your recommendation of our facilities for future guests of the area, and thank you for providing us with the opportunity to serve you! Happy Holidays, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Quality Place to Stay"

4
12/11/2016

I have stayed here a number of times and each time was really good. The restaurant has good appetizers. Not a bad place to go. The location didn't have much going on but enough around to get to things. The staff were extremely nice and helpful.

"Good amenities, So so service"

3
09/11/2016

Overall the hotel is okay. The atrium is really nice. The rooms are decent although the bathroom is a little small. If you're sitting on the toilet you will hit your knees if you open the door. The indoor pool is big. The game room, fitness room, and laundry room are all nice and convenient. However, I am very disappointed with the breakfast buffet. The breakfast items are the same as the "free hot breakfast" you can get at other hotels. The free breakfast at BW Plus also in Harrisburg is way better in my opinion. Also I am disappointed that our room did not get cleaned even though I did not leave the Do Not Disturb sign on the door. I had to call the front desk to have it "refreshed". Then on check out day I received a wake up call at 7:45 am THAT I DID NOT REQUEST. I have a toddler with me, I don't need a wake up call.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your kind words regarding our grand atrium, clean guest rooms, and full service amenities; yet are disappointed to hear that we did not fully exceed your expectations. Our team is committed to providing our guests with an exceptional value, and we clearly did not deliver on our hospitality promise during your time with us. I'm appreciative of the opportunity to speak with you via telephone, and I thank you for personally discussing your observations. As I mentioned during our conversations, I accept full responsibility for the deficiencies you experienced, and am confident in our team's ability to improve upon the areas which you have identified as development opportunities. We thank you for your loyalty to Best Western, and look forward to an opportunity to welcome you back to the Best Western Family of Hotels and Resorts again in the very near future. We wish you, and your family, and very enjoyable upcoming holiday season. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Coffee bar is exquisite, staff is exemplary,"

5
09/11/2016

I've been around the world, the Best Western Premier Staff goes out of their way to accommodate every facet of your needs. Their kindness and attention is amazing, from recommendations to a simple phone call, they take the time and use their expertise to give you resolutions that benefit you. The free shuttle was a true unexpected please at 11 pm, saving us a $40.00 cab ride. I've been all across Europe, Africa, Mexico and China, this hotel fills my comfort zone! Would highly recommend.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words with the travel community! We are thrilled to hear that we exceeded your expectations, and genuinely appreciate your recommendation of our accommodations for future visitors of the area! We will be certain to share your feedback with our team members, as it is through their unwavering commitment to hospitality that we are able to create memorable experiences for our guests! Thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Very Nice Experience"

4
07/11/2016

Stayed at this hotel for business meeting. Comfortable bed and nice size room. TV selection was a little small. Buffet breakfast (not included) was very good. Staff very nice. Only problem was lack of internet service for about half of the stay.

"comfortable business stay"

5
04/11/2016

this hotel is excellent. I have stayed here many times for business and conferences. rooms are comfortable, staff courteous, location convenient. Always good food and water/coffee/tea in lobby. lobby is beautiful and always decorated seasonally. family suites are especially nice. from past experience, staff who do event booking are very helpful and easy to work with

"The Best in Harrisburg"

5
02/11/2016

This was a family and friends retreat....Rave Reviews over the hospitality of the Hotel Staff, except for housekeeping..make sure you watch your stuff..... Ball Room Staff Outstanding...The Banquet we had there the food was excellent...The hotel is in the Best location for Hershey Park, The City Park, Casino, Outlets and to take a Amish Tour. I would definitely go back..The Amenities were great and the ice cream social that's hosted.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community! Our superior service, paired with a convenient location to many of the area's most prominent attractions, truly differentiates the Central Hotel from alternate accommodations! I am surprised, however, to read of your comment concerning our housekeeping team; and have sent a private message to you via your TA account in hopes of gaining a better understanding of your experience. Our team is committed to providing superior hospitality, and I accept full responsibility for any shortcomings you have experienced. I look forward to an opportunity to speak with you directly in the very near future! Thank you for providing us with an opportunity to serve you, we look forward to the opportunity to welcome you again in the future. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Best experience in the area"

5
02/11/2016

We have visited this hotel for a conference for three years and have enjoyed it every time. The local flavor is great for the family while I attend my conference. We enjoy the pool, wifi, 24/7 coffee/tea, and other amenities when we stay. There has never been a problem with our room. I stayed at a local well-known lodge for a conference and did not have nearly as pleasant an experience as we do every year at the BW Central. Next time, I'll book here and commute to the conference at the lodge. It was a business trip, but I brought the family and we all enjoyed the trip.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Conference Guest, We appreciate your kind words, and thank you for sharing your most recent conference, and overnight experiences with future guests of the area! We genuinely appreciate the feedback provided, as we are committed to utilizing our guests' comments to continue to enhance our accommodations! We anticipate hosting your conference again in 2017, and thank you once again for sharing your kind words with the travel community! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hard to Believe this is a BW. Beautiful !"

5
31/10/2016

Spent one night during the week but from entrance to exit 5 stars. Welcome with smiles and outstanding atrium decor. Business center with 5 computers. Had dinner in their restaurant with outstanding service and large choice of food and brewski's. Room was Deluxe King with mini frig, coffee and large flat screen TV on ground floor with patio. Everything in the room was perfect (coffee machine in odd place). Used the airport shuttle twice, once upon arrival (white haired driver was great) and departing back to the airport at 5 am. Front desk attendant was also driver and very nice too. I can see why this is a Premier Hotel. Will use again next time in Harrisburg.

"Outstanding staff"

5
27/10/2016

I stay at the Best Western Premier once a year for a work related conference. The staff at this hotel is always outstanding in regards to their commitment to customer service. I have particularly high regard for the staff that handle banquet services. Victor Ortiz and his crew always demonstrate outstanding professionalism while remaining friendly and approachable. Our server at our luncheon today, Brian Price, went above and beyond when he learned one of our colleagues was celebrating her birthday by bringing her a special desert. When you are away from your family for work those little touches that show a great value for your guests' experiences make a big positive impression. Kudos to the management and staff at this fine hotel.

"Our Event at The Central Hotel"

5
25/10/2016

We cannot say enough how happy we are with choosing the Central Hotel for our events. We had a dinner, breakfast, dinner reception and overnight accommodations there this past weekend. Your entire staff went above and beyond in providing service with a warmth and caring attitude that cannot be more genuine. Jessica Deimler was our coordinator and she is purely amazing! She was on top of every detail and always with a smile on her face. Curtis and Mike were also incredible with their attention and helpfulness. The entire staff including: Jessica, Curtis, Mike, Teresa (banquet captain), Sherine, Tina, Gina, Bryon, Kevin, Donna, Rana and Paul were so attentive to every detail and their caring attitude created a warm family feeling that enveloped us all weekend. We are extremely grateful to everyone at the Central for making our event so special. Our guests could not stop raving about the service and kindness of the staff. We really did get to know them on a first name basis, they are all wonderful and truly special!

"Excellent service"

5
24/10/2016

Staff when above and beyond with accommodating the family when toddler was temporarily ill and arrived a day late for a family celebration. Also banquet staff was wonderful to provide appropriate food on request (sending someone out to get some chicken soup as they did not have any in the kitchen or restaurant) without being asked to. The service and attention to detail was wonderful. A great time was had by all (including the toddler).

"Curtis Wilson"

5
22/10/2016

beautiful place with a nice restaurant/pub that has good food and a friendly staff. the manager Curtis is a true gem and will go above and beyond to help with anything.rooms are clean and lots of fall activities as well as Hershey park very close

"Hotel just OK, Don't eat at O'Reilly's"

3
18/10/2016

This hotel is just OK in my opinion, they don't offer a breakfast, just coffee. They are smoke free, which is great. I was unable to connect to their Wi-Fi. For $100, not a good value. O'Reilly's res. was substandard, rude waitress, dinner was just OK. The breakfast buffet was very disappointing, the food was dead cold.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us at the Central Hotel. Providing a value that cannot be matched is a primary initiative of our team, and I take full responsibility for not meeting that goal during your time with us. We understand fast, reliable internet service is a basic guest expectation, and are surprised to hear of your difficulties with our network, as we typically receive excellent reviews regarding the speed and reliability of our complimentary HSIA. In the future, please do not hesitate to let us know of the connectivity challenges while you are with us, as we have 24-hour support provided by our front desk team members. We also apologize for the less than satisfactory experience you have described in O'Reilly's Taproom & Kitchen, where a full hot breakfast, lunch, and dinner are served daily. We truly value the comments shared by our guests, as it provides invaluable insight into specific areas where we can improve our services. I am confident we will improve as a direct result of your feedback, and we genuinely hope to have an opportunity to exceed your expectations during future visits to the area. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"First Visit to Harrisburg"

3
16/10/2016

I truly had high hopes for this hotel based on the reviews, however I didn't have quite the same experience. First, customer service. Dave was great checking us in and Ashley was great at checking us out. What happened in the middle was no customer service. On our first night there which was 10/11/16, there were issues regarding my rental car resulting in picking it up after 6 p.m. I arrived back at the hotel to find no parking. I and many cars drove around and around trying to find a spot. Finally, after about 20 minutes of trying to find a spot or asking if someone was leaving, I parked by the front doors and went to the front desk. The person working that night stated, "I know this is an issue but you can park at another lot next door." This was a rental car and I wasn't going to leave at "some lot" to possibly find that it had been towed. When I tried to explain this to her, I got "Oh well, management is aware and there is nothing I can do." I went back to my car and if it weren't for Alvin who also works at the hotel, I could have been driving in circles for hours. Alvin helped me find spot with a smile on his face, a great attitude and apologized for this issue. He truly went above and beyond Next, we are new to the area. When asking about local restaurants and where to eat, I was handed a piece of paper and told, "These are the local restaurants." No customer service. In addition to this, this hotel should offer a continental breakfast. Other hotels in the area offer this and I think this would make it an even better reason to stay. On a positive note, the rooms were always clean and big enough for our family even though we will not be returning to this hotel.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your most recent experience with us at the Best Western Premier, the Central Hotel. We appreciate your mention of the great service provided by David, Ashly, and Alvin; and for sharing your feedback regarding our clean, well-maintained guest rooms. I regret to hear of the parking concerns you have mentioned, as well as the less than personal service provided when inquiring about local restaurants. Parking is rarely a concern at the Central, and we genuinely apologize for the inconvenience caused by the volume of guests at the hotel on this particular evening. Regarding local restaurants, we most certainly will use your feedback as a learning opportunity to further develop our team members, as we are committed to providing consistent friendly, personalized service. Although breakfast is not included in the guest room, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. In the future, please do not hesitate to contact a manager on duty if there is anything we can do to enhance your experience. We would appreciate an opportunity to welcome you back to the Central Hotel during future visits to the area, and thank you once again for sharing your comments with the travel community. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Wonderful and totally accommodating"

5
14/10/2016

We could not ask for a better room or place to stay. Our room opens up into the pool area, with beautiful ammeneties including work out room with locker and showers, and a game room for the kids. The staff couldn't be more accommodating as there was nothing more that we could ask for that wasn't available to us. We will NOT be staying anyplace but here when we come to the area. Manager Peter, and David @ the front desk are tops in their respective fields, as is the cleaning staff who are thorough and professinal. Door leading to the pool is heavy duty so the noise is minimal and alarmed so that small children cannot open after certain hours, without parental knowledge. Truly a wonderful place to stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have extended by sharing your experiences with the travel community! We truly appreciate your recommendation of our facilities for future guests of the area, and are pleased to hear that we have exceeded your every expectation! Thank you for providing us with an opportunity to serve you, we hope to welcome you back to the Central Hotel during future visits to the region! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Spotless"

5
08/10/2016

I have stayed here several times when visiting the Hershey Fall Meet each October. Have never been disappointed. Staff, Housekeeping are all very thoughtful and accommodating. The hotel is a little older but very, very well kept. The lobby is really very nice. The rooms (I had a King) are updated as is the bathrooms which are very nice. Most importantly the whole place is spotless!

"Small room"

4
07/10/2016

The hotel is very nice and if you do not need handicapped accessible room I am sure it would have been Excellent. The room was very small for my husband to walk around with a walker and if he was using a scooter he would not have been able to get around the room as all.

"Nice Hotel!"

5
04/10/2016

We stayed at the hotel for two nights. Our visit was excellent in every way. The lobby was very nice and had multiple areas to just sit and relax and unwind. We had a king room and it was located on the "corner" which meant we had a window on one side and a balcony on the other outside wall. Our room was located on the parking lot side of the building and I would suggest requesting that side. We did not experience the other side, but there is a very busy road that could be noisy. It seems the hotel has recently been renovated. The carpets were new and the bathroom was very updated. The shower was very large. We did eat at the restaurant for dinner one evening and our food was good and portion size was nice. The staff was very helpful when needed. The pool area was very large. I would recommend a stay here if in the area. The facilities was priced fairly.

"last minute booking"

3
03/10/2016

Decent rate for last minute booking. The room was actually a suite. It appeared to be well appointed, however the thermostat was not working. Could not get the temperature below 70 degrees. The window did not open, the bathroom could have been much cleaner. The bed was also extremely uncomfortable. The firmness of the mattress coupled with the roughness of the sheets....

"one day conference"

5
30/09/2016

This hotel is very nice. The rooms are large and very clean. My room overlooked a large indoor pool. The hotel has a nice Irish Bar that is directly connected to the lobby. The hotel has free parking. This is a good value.

"Convenient"

3
30/09/2016

The hotel was located in a very convenient area with an open entryway to the hotel that was impressive. An evening trip to the restaurant was very nice with a good burger accompanied by live entertainment. Breakfast was thankfully included, although very hectic. The hotel room was serviceable, but encountering two bugs, albeit harmless, was somewhat disturbing!

"AGAIN....GREAT!"

5
29/09/2016

This was my 2nd visit to this perfect hotel for our annual Hershey Park (10mins away) & Kitchen Kettle Village (30mins away) trip. This time we rented a family suite. Myself, wife, 3yr old son and brought my 2 teenage neices along. The family suite was huge. Much bigger then the hotel pictures showed. 2 large separate rooms. 2 ac units. Regular size bathroom. Tons of closet space. AGAIN check in was easy and pleasant. AGAIN the pool was perfect. AGAIN everything was clean. AGAIN staff was so nice. AGAIN the ice cream sundae station and pop corn station was perfect and fun for the kids. AGAIN soft batch cookies, coffee, tea and flavor water was in the lobby. AGAIN the restaurant on site had great food, happy hour deals for apps and drinks, and deals for hotel guest. AGAIN there breakfast buffet was great and inexpensive. SO AGAIN WE WILL RETURN!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we exceeded your every expectation during your most recent stay with us while visiting nearby Hershey! Our team is genuine in our efforts to provide superior hospitality, and we thank you for acknowledging the many aspects of our accommodations that truly differentiate us from other hotels in the area. We look forward to welcoming you back for your 3rd visit to the Central Hotel in the very near future, and thank you again for taking the time to share your comments with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Dog Friendly"

4
26/09/2016

Very nice Best Western, with a good restaurant. Hotel is dog friendly with reasonable charge for the dog. The hotel staff sent texts to us to make sure everything was going well. The room was quiet and a very nice size. The price was reasonable. We stop here every time we drive down south.

"Nice hotel near Hershey"

3
25/09/2016

Hotel is fairly nice older full service hotel. The pool was great. The room was nice and spacious. On the third and final night we found ants near the refrigerator area... Near a semi opened package of cereal. Also bathroom door would not close completely. Front desk seemed concerned when we checked out. Decent value for area.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community. We appreciate your mention of our clean, spacious guest rooms, and are pleased to hear that you enjoyed our large heated indoor pool! Thank you for bringing the bathroom hinge issue to our attention, as we have since resolved the issue! We will be certain, however, to utilize your feedback as an opportunity to improve upon our awareness to ensure our guest rooms are 100% guest ready each and every day! Thank you for sharing your comments, and for providing us with the opportunity to exceed your expectations! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Best Best Western I've ever had the pleasure of staying at."

5
24/09/2016

Check in was smooth and easy. David, front desk, was especially friendly and knowledgeable. There were no questions he could not answer, and he knew me by name, first and last, the next time I walked by the front desk. The room was large and very clean and well stocked with supplies. I had no reason to contact the front desk other than to say what a great job all the employees were doing to make my stay exceptional.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your extraordinary experiences at the Central Hotel with the travel community! We are thrilled to hear that we exceeded your every expectation, and will be certain to share your personal interactions with David, as his commitment to hospitality is evident in his everyday approach to serving our guests! We appreciate your recommendation of our accommodations for future guests of the area, and thank you again for sharing your experiences! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hershey/Harrisburg Vacation"

5
24/09/2016

BW is an upscale hotel that makes a stay lovely. We needed a suite and it was perfect as was the price. I would say it was a perfect place to stay for a family. The cost was far less than 2 separate rooms. The indoor pool would be a bonus for a rainy day with the kids.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences with us! We are pleased to hear our family suite delivered a comfortable experience during your recent visit to nearby Hershey! We are committed to providing our guests with an exceptional value, and we thank you for sharing your comments and experiences with the travel community! We look forward to an opportunity to welcome you back during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to hold a Convention!"

5
21/09/2016

Recently stayed at this hotel for the ITC (International Thunderbird Club) Convention September 6th to the 11th, 2016. Upon check in was told we would be in Room 147. It was a very clean room. Stayed in this room the first night and the noise of the traffic kept me awake from 3AM. In the morning went to desk and asked if we could be moved. Told me it was not a problem and to have everything packed in the room before the bus tour at 8:30AM. and the staff would be happy to move our belongings once the new room was cleaned. When we got back at 5:30PM stopped at the desk and got the new room number. The room was overlooking the atrium in the hotel lobby. Nice and clean room and super quiet. All of our belongings were moved and they even put our beverages in the refrigerator in the room. What great service! From check in to check out what a great hotel, great staff, great restaurant and great food. EVERYTHING about this hotel exceeded my expectations! Would definitely recommend staying here! Thanks for a great Convention in every way possible!

"Hotel stay 9/16-17/16"

4
19/09/2016

Overall a very nice hotel. My HS reunion was being held here so staying here was very convenient. I found the staff to be very cordial and efficient. We had a buffet dinner for our Saturday event. The buffet was excellent. I was expecting the usual of "ok" but it was way beyond that. The rooms are very nice and the bed was comfortable. My room was probably coming to the end of its shelf life as far as the carpet and wall covering were concerned. Nonetheless, the room was very clean.

"Great overnight stay."

5
18/09/2016

The young lady at the front desk was very sweet and quickly checked us in. Upgraded our room without hesitation. The room was clean and had extra towels!! O'Riley's Irish Pub was very good. The bartender offered recommendations on the dark beer selection and was spot on. We will definitely stay here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences with the travel community! We appreciate your mention of our clean accommodations and friendly service! Our team is committed to providing our guests with memorable experiences, and we thank you for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"5 Star Experience! Can't beat the customer service at this place"

5
18/09/2016

We stayed here with family while attending the local RV Show and it has been an excellent experience. We decided on here because my brother and dad have several small dogs we were traveling with. Very dog friendly! Everyone had dogs so even if yours bark a bit no one seems to mind, we all just laughed and talked about it in halls as you make quick friends as dog lovers. Rooms were just as in pics on website. Clean, fresh, spacious. If you have dogs best to ask for ground floor, end of hall rooms. Easy to walk your dog and easy to get to n from car. I had made a room reservation error but they were so helpful and kind in fixing my reservation. Then when we arrived we asked for a room change to a end of hall and ground floor and they quickly accommodated as if it were no problem. Would HIGHLY recommend!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of our facilities for future guests of the Harrisburg, Hershey Region! Thank you for recognizing our clean, comfortable guest room accommodations and our professional front desk team! We appreciate the opportunity to exceed your expectations as a truly valued guest, and look forward to welcoming you, and your family, back to the Central Hotel during future visits to the area! Thank you once again for sharing your remarks, and for recommending the Central Hotel to future guests of the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great Stay!"

5
17/09/2016

It was a great stay from beginning to end. The front desk won the heart of my daughter with a Hershey bar upon check in. All the staff were extremely helpful with any question or request. The Irish Pub on site it was a really nice option for drinks and meals (everything we tried was really good). Even though the breakfast buffet was not "free" as other hotel chains provide, it was worth the cost with a large variety of food including gluten free. The kids enjoyed the pool and arcade. We bought our Hershey Park tickets from the front desk and it was not that far from the hotel. Even close enough to take advantage of a "preview time" the night before you plan on going. Our room was on the 3rd floor facing the lobby, it could be noisy during busy hours but nothing kept us awake and I am a very light sleeper. Our family will definitely stay here again when we return to this area.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind words, and positive experiences at the Central Hotel with the travel community! We aim to provide our guests with clean, comfortable accommodations, and we are pleased to hear that we exceeded your expectations while visiting nearby HersheyPark! As you have pointed out, however, it is our team who truly differentiate the Central Hotel from alternate accommodations in the area. We will be certain to share your feedback with our front desk team, as it is through their efforts that we are able to exceed the expectations of so many truly valued guests. Thank you once again for sharing your remarks, we look forward to welcoming you back during future visits to the Harrisburg, Hershey area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Extremely Friendly"

5
12/09/2016

I reserved at this hotel in early September 2016 because of what it offered. Though a bit farther away from the airport, the price was definitely reasonable. Why I decided on this hotel was that it offered a free shuttle to and from the airport and it would allow my car to remain on the premises until my return in a few days. My flight was in the wee hours so I called and reserved my shuttle 48 hours in advance, as recommended when I booked. I am unfamiliar with the area and preferred "an expert driver" at this hour of the morning. From the person booking my reservation, to the person at the check-in desk, to my 1st shuttle driver taking me to the airport, to the 2nd shuttle driver that was waiting for me when I landed (I called at my connecting flight to tell them the expected time of arrival), I cannot express the pleasure it was to be treated with so much courtesy and professionalism. Their staff was a delight. As for the hotel, the lobby was elegant and the room was very clean and suitable for the night. If I have the opportunity, I would definitely stay here again.

"A delightful property"

5
07/09/2016

Super large heated indoor pool, excellent Irish Pub, strongly recommend the pot roast. Fantastic beer selection. Comfortable lobby to conduct private business. Although the usual free BW breakfast was missing, the property offers a super buffet with a wide selection of breakfast offerings. If you are considering Hershey or Harrisburg this is the hotel for maximum comfort. The surrounding area well supports family vacations for all ages just minutes drive from the property

"Good location for vacationing"

3
06/09/2016

We recently stayed here because we were attending a performance at the Giant Center. This location was perfect for that. I would recommend getting one of the larger rooms, we had one with a balcony near the stairs. Perfect for getting to our car. The décor is somewhat updated, but still hotel basic. We did have a microwave and fridge in the room which came in handy. Be aware that breakfast may not be included with the price of your room. Be sure to check. They do give you a discount in the restaurant if you're staying there.

"Excellent "

5
06/09/2016

Stayed here to unwind, from the busy life of NYC. This is an amazing hotel to stay, very courteous staff, excellent hygiene, beautiful decor. Will definitely visit again and recommend to friends and family!!

"Best Western Premiere Central"

5
04/09/2016

Been to this hotel 3 times, staff is attentive, rooms are clean, food is great, conference rooms are in good shape, wifi and Internet work well. Exercise room and pool in good shape- plenty of parking- be careful if you run here as there are no close by running paths- ( at least desk clerks were not aware of one you're running on street)

"Beyond my expectations"

5
03/09/2016

I love to travel and finding a nice hotel at a reasonable rate is challenging. I had an overnight stay while attending an insurance conference. I was just thankful to have a room for the night as opposed to making the 2.5 hour drive. This location was amazing and everything was beyond my expectations. The room was cozy, classy with a hit of elegance. The staff was amazing, and quite helpful. The lobby set it apart from your typical 4 star lobby, they have complimentary beverages, such infused water, choice of teas, coffee, it was very neatly arranged. The water had a strawberries when I arrived and blueberries the next day. They are without doubt a hotel that believe in customer service, something that many locations have lowered the standard on. When I checked in, they gave me a Hershey bar with my room, that was a nice touch. It was not a miniature, a full Hershey bar. Everyone that checked in received one. I thought that was a nice touch. When I called to report late check in I was informed that they could send a shuttle to pick me up at the train station. I had no idea how I was going to transport from the station, my job told me to get an uber car. They were waiting for me when I arrived. I am usually good with names but I have to give credit to both the male driver that picked me up on Monday, the 22nd of August at 4:40 pm and the female that drove me back to the train station. Both were extremely nice and I enjoyed talking to them. Without a doubt, I would highly recommend anyone in the area to stay at this location, the price is great, the service is outstanding and the rooms are wonderful! Customer Service at it's finest and it felt good! They truly have something special. If they were a national chain, I would look for them every time I had to book a hotel. The staff even ask if you have a preference for your room. I like the top floor because I do not like anyone over my head and families were there visiting Hershey Park. I usually have to ask for a particular room first. Thank you Best Western Premier for making my stay great. By the way, they offer you 10% off your food from the restaurant, the Belgium waffles were great. I knew I was going to write a review for this location, people need to know 1st class customer service still exists.

"Wow-Excellent customer service"

5
02/09/2016

I never write reviews but am an avid reader of reviews on TripAdvisor. This hotel and its staff, specifically Kim Thomas, the housekeeping manager went above and beyond for me. I left a valuable item at the hotel, thought it was gone forever; and in the end, I got it back in just a few days! The situation was professionally and personally handled and I felt cared for. On top of all this, the hot breakfast buffet (at $10/adult and $5/child), comfortable night's sleep, clean room, value for our money, and Hershey bars at check-in all contributed to a 5-star experience. Thank you to Kim and thank you Best Western! We know where we'll be staying every time we visit the Hershey area again.

"Amazing!! Awesome!! Highly Recommend."

5
31/08/2016

We were looking for a nice hotel, near Hersheypark, indoor pool (in case bad weather), pet friendly and served that breakfast on the property. BW Premier fit all our needs. Quick, fast and friendly check in. Nicole told me about a ice cream social they were having for the kids and gave me to passes for my daughters. Bonus! We wanted to check out the room so I went in and dropped my bags, I almost didnt leave! The room was so clean and updated, the beds were screaming "lay on me!" The ice cream for the kids was cute, they loved making there own sundae's. Me and the bf got ourselves a root beer float, yum! The kids did not hesitate to go in the pool, which was huge! I liked that there were plenty of chairs and towels and that the arcade was attached to the pool. There were some room that had a door to the pool, wish we knew about that before coming here. I should also mention the entry way to this hotel is also very pretty, just like the picture someone posted. The breakfast buffet was good, it consisted of 2 types of eggs, sausages and bacon, sausage biscuit and gravy, oatmeal, a few danishes, and different types of cereals, breads, yogurts.

"Postive experience"

5
31/08/2016

We stayed 8/27/16 & 8/28/16 and were extremely satisfied with room, the location to Hershey Park and overall attitude of employees. The indoor pool area was large and clean, we would have liked for it to open earlier to take a quick swim before venturing out for the day.

"family suite"

5
30/08/2016

very nice resort like feel will definitely refer to a friend price was modest staff was friendly clean rooms and baths thru out hotel lot of things to do right at the hotel fresh cookies 24 hr coffee and tea fusion water bar quiet hotel never heard the other guest in their rooms.

"End of the summer family getaway!"

4
29/08/2016

The Hotel staff was very accommodating. The room itself was clean but the bathroom tub drained slowly. My family and I had a great time hanging by the pool and the drive to Hershey park was about 20mins away. Overall it was a good experience and I would entertain staying here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest & Family, We appreciate the time, and courtesies you have extended by sharing your positive experiences at the Central Hotel with future guests of the Harrisburg, Hershey Region. Our team is committed to providing clean, well-maintained accommodations, and I thank you for mentioning the slow drain prior to your departure from the hotel! We have since resolved the minor repair, and appreciate your understanding during your time with us! Thank you once again for sharing you feedback, and for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Not a Single Complaint"

5
26/08/2016

The rooms were a good size and very clean. The beds were comfortable and the hotel itself was quiet. We asked for rooms away from the pool, elevator and ice machines and we were very pleased. There are washers and dryers next to the pool for travelers. The pool is inside the hotel and looked good. The Irish Pub restaurant right next to the hotel was excellent - a good choice of gluten-free items. We had the buffet and everything was fresh; service was very good. We used the coupon from the hotel for the buffet - a nice bonus. All in all, we enjoyed our stay.

"family of four/end of summer trip to Hersheypark"

5
26/08/2016

Overall the Hotel is very nice. the lobby is very attractive. the room was comfortable. Although the bathroom was a little dated, the shower pressure was excellent. The hotel and staff were inviting and friendly. With young children it was nice to see they had a 10pm quiet time policy and it was. Good value and clean, comfortable beds. Stayed in a 2 queen room that was adequate for our family. I would definitely stay here again. Alex and Dawn were exceptionally helpful.

"Great hotel with lots of room."

5
25/08/2016

Came with family of five. we were all able to stay in one room comfortably with their suites. very nice hotel, kids said it was "fancy." Had ice cream social at night for them for free, adults for 50 cents! Fantastic Irish resturant attached! Would come here again!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, and Family, We are so happy to hear that we were able to exceed your expectations during your recent stay with us! Thank you for recognizing our clean, well-maintained guest room accommodations, and our full service restaurant, O'Reilly's Taproom & Kitchen! Our team aims to provide our guests with memorable experiences, and we are thankful for the opportunity to serve you, and your family, during your recent visit to the area! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Beautiful Property"

5
25/08/2016

This was our first stay at a premier property. The hotel was beautiful, rooms were beautiful. Many restaurants in the area. Beware though, the premier property does not offer free breakfast. This particular hotel charged $9.99 each for adults and $4.95 for children under 12 for a buffet. Could be pricey if you are traveling with a large group. I have heard some of them charge $14.99 for adults......Also the writeup says it is located off of I-81. In reality you have to travel approximately 5-6 miles off I-81.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences at the Central Hotel with the travel community! Our team is passionate about providing our guests with an extraordinary experiences, and we appreciate your kind words regarding your time with us! As you've pointed out, breakfast is not included in the guest room; however, we are pleased to offer an extensive full hot breakfast buffet in addition to several ala carte options to make certain our guests are provided with a variety of options to start their day. Additionally, all hotel guests are provided with an exclusive $4 savings off the menu price for our full hot breakfast buffet to support our goal of providing our guests with an exceptional value! We look forward to the opportunity to welcome you back to the Central Hotel during future visits to the area! We appreciate your loyalty to Best Western, and thank you for providing us with the opportunity to exceed your every expectation as a truly valued guest! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"The best hotel stay ever !"

5
24/08/2016

This was one of our best stays at a hotel me and my family have ever had . Everything from the staff to the lobby to the rooms and the pool was perfect. And the restaurant that is on site was out of this world good ! We will definitely be back .

"Third time....and just gets better & better!"

5
23/08/2016

Found this hotel because of our twins middle school trip and have now stayed three times!! The staff is so friendly and show genuine concern if you have an issue or problem. The rooms are clean and well stocked with pillows, bath items and such. The indoor pool is huge and a nice added benefit. The only issue we did have that couldn't get fixed was upon making our reservation we requested a family suite right off the pool, but had a room on the 3rd floor. We did talk to the staff and they couldn't help but only because that room was already occupied. Note to self or you dear reader...worth it to show up early for a room off the pool area! Another issue happened where we had immediate attention and concern. We are still in communication as well! Our family's THANK YOU to all the staff you've done a great job again!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your most recent experiences at the Central Hotel with the travel community! We find great joy in serving our guests, and our team is genuinely committed to providing memorable experiences as you have so kindly acknowledged! We appreciate your loyalty to the Central Hotel, and look forward to your fourth visit in the coming months! THANK YOU for providing us with an opportunity to serve you and your family! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Convenient Location and Friendly Reception"

4
22/08/2016

We stayed here for two nights while visiting the Hershey attractions. This hotel is within 15 minutes of Hershey's Chocolate World and Hersheypark. Reception is very friendly and welcoming, the rooms are clean and equipped with a fridge, coffee and water are available in the lobby. We were rarely in the hotel but I believe I saw board games that were available for borrowing. What a great idea.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Future Visitors of the Harrisburg, Hershey Region, Thank you for considering the Central Hotel for your upcoming visit to the Harrisburg, Hershey Region! As so many previous guests have shared, our service team is genuinely committed to providing superior service to each and every guest who chooses to stay at the Central Hotel, and we are confident we will exceed your every expectation during your time with us! The distinction from our competition is our genuine hospitality, ultra-clean guest rooms, well-maintained facilities, and the offering of countless value added experiences as mentioned by so many previous guests. Our full service amenities, convenient location to Hershey, and comfortable guest rooms deliver a value that simply cannot be matched in the area! We look forward to welcoming you to the Central Hotel, and thank you once again for considering us for your overnight experience in the Harrisburg, Hershey Region! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to stay!"

4
22/08/2016

This is a great place to stay if your planning on spending your day at Hershey or even Lancaster. We definitely appreciated the complimentary 24/7 coffee! The elevators are fairly run down but that didn't impact our experience. Thanks for a good experience!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experience with future guests of the Harrisburg, Hershey area! We appreciate the recognition of our convenient CENTRAL location to Hershey, and Lancaster! Paired with friendly service, and clean facilities, our accommodations offer an exceptional opportunity for guests of the area to enjoy an incredible value! We thank you for your kind words, and appreciate your recommendation for improvement to our facilities! We look forward to an opportunity to welcome you back during future travels to the area, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great lodging and dining experiences!"

5
21/08/2016

I LOVED everything about my four day stay at this hotel. Attention was made to every detail. It is clean and very well laid out. I was there for a dog show but that was not always apparent because the layout was so well organized,

"AMAZING!"

5
21/08/2016

We were so impressed with this Hotel! Starting with check in...we were welcomed like family! The Atrium is bright and clean. Our room was immaculate and ready for our arrival. Each and every member of the staff always greeted us with a smile or an offer to help when we looked a bit lost. Our teens had a great time in the pool; they even got their Dad to go in...and he NEVER swims! Dad enjoyed it very much! The entire staff at the Irish Pub were also amazing!! We had two great meals during our stay. We travel to Hershey at least once a year; this will always be our place to stay!!

"Great stay"

4
20/08/2016

We are here now after a day at Hersheypark. This hotel is very nice. Check in was smooth, David at the front desk was very nice . Loved the Hershey bars - nice touch. Room is beautiful and more importantly clean. We enjoyed the pool and this will be our go to hotel when we visit Hershey. It is a few miles further than other hotels but so worth it.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to recommend The Central Hotel for future visitors of HersheyPark! Our team aims to deliver an exceptional value; and our convenient location, full service amenities, comfortable accommodations, and friendly service cannot be matched by alternate hotels in the area! We are pleased to hear we exceeded your expectations, and we genuinely appreciate your kind words! Thank you for providing us with an opportunity to serve you, we look forward to welcoming you back during future travels to the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Like a Hershey Property"

5
20/08/2016

We had to change our vacation plans at the last minute and finding hotels with great ratings at an affordable rate near Hershey was a challenge! after searching and searching we found this hotel. rate was slightly higher than we wanted but we felt that it was totally worth it!!! free Hershey bars upon arrival , free ice cream Social for kids, discounts at their delicious attached restaurant/bar OReillys. had delicious dinner for 3 adults and 2 kids for under $100. Rooms were clean and quiet , indoor pool was clean and bright with skylights above for outside feel. Just 15-20 minutes from Hershey. only complaint is our vacation was too short. thank you best western and their sweet staff for making our only short vacation so wonderful !!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear of your complete satisfaction with The Central Hotel while visiting nearby HersheyPark! We are pleased to hear that you, and your family, were able to enjoy several of our value added perks which are solely intended to enhance the guest experience! Our team is genuine in our efforts to provide superior hospitality, and we are committed to providing an incredible value! Thank you for your recommendation of the Best Western Premier, the Central Hotel for future guests of the Harrisburg, Hershey Region! We look forward to the opportunity to welcome you again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great place to stay"

5
19/08/2016

A perfect place to stay and the hotel staff were most helpful in telling us about things to see and do in Harrisburg. We would definitely come again and wished we could stay longer. The breakfast was excellent and staff were very friendly. - everything was perfect! Room was lovely. Everything was spotless.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experiences at the Central Hotel with the travel community! We appreciate your mention of our clean, well maintained accommodations. Our housekeeping, and maintenance team members are committed to providing a fresh experience for every guest; and we will be certain to share your feedback with the team! We are also pleased to hear you enjoyed our full service hot breakfast buffet in O'Reilly's; where great food, friendly service, and an exceptional value are our top priorities! We look forward to an opportunity to welcome you to the Central Hotel during future travels through the area, and thank you once again for sharing your recommendation with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"PHENOMENAL!!"

5
17/08/2016

The Best Western Premier on East Park Drive in Harrisburg is phenomenal. The hotel itself is well-kept, the rooms are spacious and well furnished, the staff is incredibly friendly, and restaurant attached has an excellent breakfast buffet (which is just another perk perk, preceded by the Hershey bar that they give you upon check-in and the wonderful staff.) Whenever I am traveling to Harrisburg for work, this is the only place that I ever consider staying...and not only because it is incredibly convenient to the office am traveling to. The hotel itself is easy to get to as well as it is right off the highway and there are plenty of restaurants and stores in the vicinity. In the summer, be sure to plan ahead and book your room early because it is close enough to HersheyPark to sell out. Once, I made this mistake and had to book a hotel 1/4 mile down the road, and though it was a nice place, can't compare with this Best Western Premier.

"Friendly, Comfortable and Affordable - Highly Recommended"

5
15/08/2016

I stayed at the Best Western Premier at the end of July 2016 while visiting Hershey park. (about 20min drive to Hershey Park) My friend booked the hotel, after shopping around we decided rather than book 2 separate rooms, we would get a suite since it cost less. We both had our children with us. The suite could comfortably sleep 6, maybe more if you got a cot. The room was clean and comfortable and central to the lobby, pool, etc. The staff at the hotel was spectacular. EVERYONE was so friendly and helpful. Every time I walked passed someone that was working (i.e. cleaning the floor or changing a lightbulb), they would stop what they were doing, smile and great us and asked if there was anything that we needed. (for REAL) In the afternoon there was free popcorn and ice-cream for the kids - a wonderful treat since it was a hot week. The restaurant on the premises was very good too. There was a very reasonable breakfast buffet and it had many choices. Dinner was good too. Even though it looked like the hotel was pretty full, parking was never a problem. I would highly recommend this hotel to everyone

"Absolutely fantastic!"

5
15/08/2016

This hotel is nothing but perfection. I've stayed there twice now and have gotten the best service I could ever ask for. From the management to the front desk and to the restaurant, everything was perfect. Especially the bartenders Taylor and Jared and waiter Jason. They are down to earth GREAT people and made us laugh so much. I would recommend this hotel in a heart beat! It's gorgeous with an amazing buffet breakfast in the AM (which is delicious) and amazingly tasty food for dinner. I can not wait to visit again and stay here and continue to see the amazing staff!

"Nice Family Hotel, Frendly helpful Staff"

5
14/08/2016

We stayed here in mid July for 4 days, mid week, wile we visited the area (Hershey/Gettysburg). We had our 2 teen age girls with us and they had a great time. The staff was helpful and very quick to respond to your every need. The hotel was clean and up to date with a friendly staff. we enjoyed the trip and the hotel was great and had a nice location for the area.

"Wonderful Pet Friendly Hotel with Comfy Beds"

5
14/08/2016

We spent two nights at the Best Western Premier to visit Hershey Park. We brought our two kids and one dog. I am always concerned about finding a nice quality hotel that allows pets. Well this fit the bill. The lobby is beautiful and we were greeted with chocolate bars, ice cream sundaes, and popcorn when we arrived. We had a room with a king size bed and a queen sized sleeper sofa for the kids. The bed was the most comfortable bed I have experienced in a hotel. The hotel was clean, pet friendly, and we had a nice breakfast in the restaurant. The staff is very friendly. Suggestion to upgrade pillows (they were a bit small) and shower curtains (slightly small) to make it perfect, but I was extremely pleased with the hotel overall. Would definitely recommend to anyone needing a hotel in that area. We will definitely stay here again on our next trip to Hershey Park.

"A trip to PA"

5
14/08/2016

We were recommended to the Best Western Premier by our son who stayed there previously. I was one of the best hotels we stayed in. Everything worked, the staff was very friendly and helpful. Maid service was excellent.

"A sleepless night"

3
12/08/2016

Every year my family plans a vacation to Hershey Park and this year was no different. We recently stayed at the Best Western Premier in Harrisburg. We figured we stay at this particular hotel once again because we had such a great stay last year...the hotel is clean, the staff is friendly and helpful, the grounds are emaculent and the location is perfect. However and I mean However the bedding was horrible...We had a hard time getting a good night sleep. The mattress was lumpy and cheap. And the pillows was small ( airplane pillow small ). I'm kind of confused the primary reason for a hotel is to provide good service and a great night sleep...THAT'S WHAT YOU PAY FOR...We stayed at this hotel last year and did not have this issues. I explained my issue to the desk manager upon checkout ( Which she seemed shocked ) by stating we never receive complaints about our mattresses...I explained to her maybe it was this particular room...but she did express she was sorry. I do not know you changed the mattresses within a year's time but one thing I can say is BIG MISTAKE...People pay for a good nights sleep....

"Great Experience for My daughter and I"

5
12/08/2016

We stayed 2 nights in July and 2 in August. Went to Hershey Park. Was about a 15 minute drive - really not bad at all. Wonderful indoor pool and chocolate and ice cream for kids. Very helpful staff. Highly recommended.

"It was a nice clean place, but the pool noise is too loud at night."

4
11/08/2016

I liked the hotel but we had an inside room with two little boys and the noise from the pool kept them up both nights until 10pm. They need to do something with the noise in the rooms from the pool. Maybe better curtains that block out the noise. Other than that we liked the hotel and thought it was a really nice place to stay.

"Great value for the price."

4
11/08/2016

I had a great time. They staff was wonderful, pleasant, professional and accommodating. The room was very clean and the price was affordable. The pool (nice size) , bar and restaurant food was also good. The hotel was close to shopping centers, tourist attractions and not too far from Hershey park. We had our family reunion there (family can from several different states) and we had a wonderful time.

"Hidden gem"

5
10/08/2016

I had the opportunity to stay at the hotel in late May 2016 to see my granddaughter attend her first prom in York, Pa. I no longer live in the area but decided to try the BW Central hotel. I was so surprised at how beautiful the lobby was and the staff were very pleasant. Staff at check in and the restaurant were fun and engaging. I think they must have done some renovations because the rooms were very clean. I would stay again in a heartbeat and very comfortable to tell others to do the same. Only a couple of suggestions: outdoor pool needed and larger gift shop area. Mark May 10-13, 2016 from Lake Wales Fl.

"Love it"

5
10/08/2016

This was a great place to stay if you want to be near Hershey but want it quiet. This was such a great stay and we love that they gave away full sized Hershey bars. The guy at the front counter was soooo nice and welcoming. We will be back

"Great location and friendly, thoughtful staff!"

5
10/08/2016

We've stayed at the Best Western Premier twice and had very enjoyable experiences both times, in fact my kids begged to go back! The pool is really the key feature for the kids, and even though it is packed at 9pm, it really is quiet by 10 when the pool closes. The chocolate bars and flavored water when you check in are an added bonus, especially after our 4+ hour car ride. The restaurant in the hotel is great for a drink and snacks for the kids and there is a Panera and grocery store right down the street. Hershey is only 10-15 minutes away and such as easy drive. In addition to the amenities and location, the staff is really wonderful. The front desk staff were helpful and after leaving a very special bunny blanket in our hotel room the general manager returned my phone call, looked for it himself and was just so thoughtful and considerate. He certainly went above and beyond his job trying to help a 6 year old reunite with her stuffed friend. Thank you! We'll have to go back to Hershey just to stay at the Best Western.

"Close to it All!"

5
07/08/2016

One of my top 10...Beautiful, clean and great amenities. Very friendly staff around the clock. Came for a long weekend with the family. Close to everything...we visited Hershey Park, State Museum/Planetarium and the Civil War Museum. We checked in pretty late and enjoyed the on-site pub for dinner. The hotel offers a buffet breakfast at the pub. This is a MUST! We were so impressed, we went twice during our stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us at the Central Hotel! We appreciate your mention of our clean accommodations, and friendly staff members, as each are essential guest expectations that our team is committed to providing for all for our guests! As you've mentioned, our full service amenities, and convenient location offer our guests a perfect option for overnight accommodations when visiting the Harrisburg, Hershey region! We thank you for your recommendation for future guests, and thank you for sharing your complete satisfaction with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"J. E. L."

5
07/08/2016

The Hotel was awesome! The front desk personnel - David, and the Guest Services Manager, Mariah, were so friendly and so helpful. Our room & bath were like being at home. The laundry room was very convenient. I recommend this Hotel highly and if ever in this area again I will indeed stay there!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Travel Community, Thank you for considering our full service accommodations at the Best Western Premier, the Central Hotel for your future visit to the Harrisburg, Hershey Region. As Joyce L has kindly acknowledged, our team members are genuinely committed to providing an exceptional value through friendly, professional service and clean, well-maintained accommodations. We understand the demands of today's travelers, and our team is dedicated to ensuring a memorable overnight travel experience! We appreciate the opportunity to provide genuine hospitality, and look forward to welcoming you to the Central Hotel! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Poor customer service"

3
07/08/2016

I always look for a Best Western Hotel when traveling to other areas of the country. I didn't hesitate to book this hotel because of the reputation of the Best Western brand. This hotel does not live up to that reputation. While the lobby area is quite impressive, the restaurant on the property leaves a lot to be desired. We had to pay for breakfast ($10/pp) and waited 10 minutes to be served. We had to ask for refills on beverages and then ask for our check. The same happened at dinner. We were seated and waited 15 minutes for service. We were about to leave when the manager came over to apologize. Service did not get any better!! I know there is another Best Western in the vicinity and will definitely try it the next time.

"Great Night Stay"

4
03/08/2016

My family and I stayed at this hotel for one night during the summer and it was great. The staff is very nice and friendly. The rooms are clean and the lobby was very nice. Overall, this hotel is very convenient and you can always expect a great, easy stay at this Best Western.

"Close to Hershey Park"

3
03/08/2016

Easy drive to Hershey Park, maybe 15 mins. Hotel was nice, rooms large Nice pool Laundry was clean Discount at restaurant Beds nice Had coffee, tea and water by front desk, cookies at night. Ice cream happy hour, free popcorn Had a room close to the highway, way too noisy , they offered to change our room but we had 4 people too much stuff to move. Ac went on and off every 4 mins very loud , they fixed it for second night was much better. Then third night it went crazy again. Nice hotel just ask for a front room if noise is a problem, The kids loved the pool Had a problem with the dryer not working, mgr took our clothes to have them dried for us. Every problem they offered to fix.

"One of the best groups fo people to work with"

5
02/08/2016

The staff deserves a big high 5, they are one of the best groups to work with in putting together a conference or event. We have had the pleasure of working with them two times, and both times they delivered a stellar performance. If you are planning a conference or an event you will not be disappointed, great food, and as I mentioned, great staff, and just a great experience.

"Great service,and staff"

4
01/08/2016

I am a driver for greyhound, i get the pleasure of staying here everyother night. The shuttle service is great, nicole is always on time and promt. The front desk staff is always very pleasant,freindly, and accomodating.Great food at the resturant,as well great staff. My overal opinion is this is a very great place to stay, i would recomend to anyone looking for a great hotel to stay.

"Great hotel, close to Hershey- you can't beat the price and service! "

5
31/07/2016

We stayed here in July of 2016 while visiting Hershey. You truly get service with a smile! The indoor pool area is great for kids and the complimentary ice cream sundaes and Hershey bars were a big hit! Rooms were clean and comfortable. Breakfast at the restaurant was a good deal- 10 dollars for adults, 5 dollars for kids over 5- eggs, bacon, sausage, bagels, yogurt, biscuits, cereal, fruit, French toast, etc. I would definitely stay here again!

"Just a bit better than adequate "

4
30/07/2016

A nice hotel with some cosmetic flaws. In general it's clean and good service. Details of hotel could use updating like peeling wallpaper and dirty molding around tub but basically was ok, just not a brand new, spotless establishment. We were here for a 3-day weekend in July so maybe that's why the pool was jam packed every night but it's a nice indoor pool. Plenty of parking. Nice touches like free cookies in the lobby. A couple of Hershey chocolate bars upon check in (our first time in Hershey and the kids first chocolate they seen since arriving, it's a nice gesture) but considering I had 3 young kids I asked if I could possibly have a third, so it'd be one for each kid and I got a "only two per room" response and, as I walked away thinking how to explain 2/3 of a candy bar to my 6 year old, as an afterthought, the front desk clerk said ok and gave us another. It was kind of them but, I was surprised that they didn't just offer that right away but not a big deal. They do give out tokens to the kids that they can exchange for an ice cream, one each day, each day from 3-6pm. Unfortunately we were never at the hotel at that time and couldn't partake but that's nice too. WiFi is free and good in lobby but we (3 rooms total in my group) had trouble getting signal at all in our rooms. Perhaps some rooms are better than others? Plenty of nice pics online (which are accurate) so pics in this post are just of some of the aged hotel details mentioned above but rooms are clean and it's a comfortable stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your time with us at the Central Hotel while visiting nearby Hershey. We appreciate your recognition of our clean, comfortable accommodations, and we are pleased to hear that overall, we satisfied your travel needs. I also, however, apologize for the few maintenance items you have mentioned, and I accept full responsibility for each deficiency. Our rooms division management team has developed an action plan to ensure our guest rooms consistently remain well maintained for every guest, every time. I am confident that we have outlined a successful plan to remain focused on preventative maintenance programs regardless of the peak season. Thank you for sharing your appreciation of the Hershey's Chocolate welcome gift, as the many unexpected pleasures we offer are intended to support our goal of providing the best value in the area. There is no limit to hospitality, and I am pleased to hear that we recognized our error, and provided your family with an additional chocolate bar! Thank you for providing us with an opportunity to serve you, and for choosing to stay with us while visiting the area's most popular attractions! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Always Excellent!!"

5
30/07/2016

Third stay here for my family and as always, an amazing time! Great customer service, clean room, nice pool, and the attached restaurant is delicious! Never a bad experience here! They were able to accommodate us to stay for an extra night which was great!

"The perfect stay"

5
30/07/2016

I was only in town for a day, to buy a car. The staff and room was great. I asked for and received a quiet room. The restaurant was very good. Shannon my server is one of those very special employees who brighten up everyone days. Thanks for the great service and stay

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your recommendation of the Best Western Premier, the Central Hotel for future guests of the Harrisburg, Hershey Region! Whether traveling for business or pleasure, we are committed to providing our guests with friendly, professional service and clean, comfortable guest rooms! Thank you for your mention of Shannon's personality, as her positive outlook is admirable, and inspires us each and every day! We hope to welcome you back during future travels through the area, and hope you enjoy your new car! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Clean and Reasonably Priced"

4
30/07/2016

We stayed here before and after our flights out of the Harrisburg Airport and this was a great place to stay. They offer a free hotel shuttle and allowed us to park our car in the parking lot for the duration of the stay. The rooms are nice, but could use an update. I felt the rooms were a little darker and could use more lighting, however, my wife disagreed with me on that. If using the Harrisburg airport again in the future this would be a place we would definitely consider staying at.

"Great place to recharge after Hersheypark"

5
29/07/2016

We spent 4 nights here while visiting Hersheypark with our two daughters. We came here after spending a couple of days in Amish country, and arrived later than we'd planned due to storms and traffic. First of all, the lobby was very welcoming when we arrived, with fresh coffee, hot water for tea, and iced water (with lemon, cucumber, or just plain) waiting across from the front desk. Check in was very smooth, and we were given 4 wooden tokens for ice cream, which is served in the lobby every afternoon from 3 to 6. (If you've used your tokens, it costs 50¢ port bowl. There's also free popcorn and fresh baked cookies.) We went to our room, and a neighboring room has a dog barking. I called the front desk, and they moved us to a different room no questions asked. The new room was immaculate, and had great air conditioning. I like to keep it cold when I'm sleeping, so this was perfect. The bed was very comfortable, and my wife and I slept better than we have in a long time. The shower had very good water pressure, and the water got nice and hot. The shower head had a nice relaxing spray pattern. The first day, we'd left our toothbrushes and my razor on the sink area, and we came back to find them nicely arranged on a little mat that housekeeping had brought in. Very thoughtful. One of my favorite things was the iHome clock radio with the iPhone dock. I was able to set an alarm with my favorite music to wake up. Worth mentioning is the hotel's quiet time policy. Between 10 pm and 10 am, guests are asked to be respectful and quiet in hallways so that people aren't disturbed. They shut down the pool and laundry areas to help keep noise down. It's very effective. I hope to come back here, great place to stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate you taking a moment to share your complete satisfaction with our accommodations at the Central Hotel! Our comfortable, full service accommodations and Central location to Hershey provide guests with a great alternative where value, and great experiences, are our number one priority. We are pleased to hear you enjoyed our many value added services we provide, as our team is genuine in our efforts to provide superior hospitality! We will be certain to share your feedback with our countless team members who are truly responsible for making such positive experiences a reality. Thank you for providing us with an opportunity to serve you, we look forward to the opportunity to welcome you again! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Awesome Facility !"

5
29/07/2016

After traveling for the past 10 days and staying in different hotels, it was refreshing to find a gem of a hotel ! The Staff was very friendly and attentive to every need. As soon you walk into the hotel lobby you are amazed how beautiful and very clean it is. Infused water and coffee is available right across from check-in. Workout room is very clean and modern with all new equipment. The pool area is ample and very clean. Overall the Hotel is a great place for family and conference venues. If I am ever in Harrisburg again this will be the first place I would be looking to make my reservation! Kudos to all your staff for an outstanding place. RH

"Great stay"

5
28/07/2016

Our stay here was t the end of a 4 day road trip. And we were not disappointed. Hotel was easy to find. Very clean. Staff was more than friendly. Beautiful lobby with lemon water, coffee and tea available. Room was large, beds comfortable. Would have no problem recommended this hotel to friends.

"Now this is customer service, wow"

5
27/07/2016

First, let me start by saying what a nice hotel this is, we thought we were on Disney property minus Mickey. The lobby big and impressive, lemon/cucumber water, coffee/tea set up for you complimentary. The fitness center, TOP NOTCH. Being a workout finatic/personal trainer this gym had everything you could ask for. New, first class equipment, weight machines and free weights, ab machine, fitness balls, towels, new water cooler, multiple TV's etc... When we we working out in the evening the worker who came to lock up because it was closing time said no rush, take your time I'll wait for you to finish, wonderful?? Room was spacious, clean and had anything we could need. OK, now on to the customer service. We arrived to a big mix up after hours of driving on our way home from Michigan it was late, we were exhausted. When I came to the desk to check in they said they didn't have our reservation they had us down for Monday and it was Wednesday. The girl at the desk said they had already charged our card because we were "no shows" and a room for the night would be $50 more then what we booked for. Of course I was so upset and in dismay. She preceeded to get us the operations manager Curtis Wilson along with another man who was wonderful as well I regret not getting his name. This is what Curtis and the other gentleman did for us. First they calmed us all down and assured they would handle this for us. They credited us for the "no show" charge, adjusted our rate for the night to the $50 lower rate that we had booked for, gave us 3 complimentary tickets for their $13 breakfast in the morning along with candy for my daughter. Curtis handed me his card and said please let me know if you need anything else. While Curtis and the great ladies at the desk resolved our issue and helped us so much, and quickly which was so wonderful because of how tired we were, the other gentleman so kindly chatted with my daughter asking her about our trip. I can't put my head on the pillow tonight, on their very comfortable bed I may add, without letting Trip Advisor know how impressed and grateful I am. I will also be calling corporate to give Curtis and his staff the accolades they well deserve. We will without a doubt recommend this hotel to friends and family and stay here on our trip to Hershey with friends this fall.

"best western conference center"

3
26/07/2016

it wasn't with the money and the pub i would not recommend the food is not very good there and they are understaffed the outside appearance of the hotel looks good the walls very thin can hear next door neighbors and guests in hallways all parts of the night i didn't feel i got my moneys worth especially the noise level and beating on walls at all parts of the night

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback with the travel community. We regret to hear of your less than satisfactory experience with us at the Central Hotel, yet value the comments you have provided. I appreciate the time you have taken to speak with me regarding your stay, and thank you for allowing me to share our commitment to hospitality excellence. As I mentioned during our conversations, we genuinely appreciate our guests providing us with the opportunity to make things right during their time with us, as we are committed to exceeding the expectations of each and every guest. In the future, please do not hesitate to contact a member of our team if there is anything we can do to make your stay more comfortable. We thank you for providing us with an opportunity to serve you, and hope to have the opportunity to welcome you back again in the near future. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Request a room away from the highway side"

4
25/07/2016

Beautiful hotel and the staff was excellent. My only complaint was my room was on the highway side which was noisy and the wall air conditioner was extremely noisy which drowned out the highway noise. My friend had a room across the hall which did not have the wall air conditioner unit which was much quieter, so I would request away from the highway side next time.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, I would first like to thank you for your loyalty to the Best Western Brand, and for choosing to stay with us at the Central Hotel during your recent overnight stay in the area. We appreciate your acknowledgement of our clean accommodations and our friendly, professional team members; yet are disappointed to hear that we did not exceed your expectations as we have with so many others. We recognize quiet, comfortable accommodations are an absolute guest expectation, and we apologize for any inconvenience you encountered as a result of the nearby highway. Our management team is actively investigating solutions that will improve the acoustics of a few of our guest rooms, and we are confident that we will have the opportunity to implement a solution in the near future. We thank you for your feedback, as the observations and remarks of our guests enable us to improve upon our accommodations. We wish you continued safe travels, and hope to have an opportunity to welcome you back during future visits to the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Nice hotel in Harrisburg/Hershey"

4
25/07/2016

Very nice hotel in the Harrisburg/Hershey area. The lobby is beautiful and the pool area was also really nice. Our room was on the bottom floor and had a door leading out to it. We were concerned about that and the noise due to that, but there looked to be a 'quiet time' starting at 10 so noise was not an issue. The attached restaurant has a daily breakfast buffet for around $10 and gives quite a lot of food. The room itself was really nice, but could use some updating. Hershey is only about 10-15 miles away so it is pretty close. The highways can be a bit confusing though. Overall, enjoyed the stay.

"2 parts, great and not so great"

4
24/07/2016

1st, I cannot say enough great things about the staff during our stay. They were just wonderfully helpful and friendly. The place was really well kept and looks so nice, I couldn't believe I was in a Best Western (not meant to be offensive.) The pool was warm and well kept. Great back way to get to Hershey Park from here. Founds lots to do. 2nd, we woke up to ants on the cabinet holding the fridge and microwave. Gross but ants are also sneaky... Needless to say, we threw out our food items (closed, but still..) and empty trash and let the staff know so they could handle. They offered to switch rooms and compensated for the concern.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for providing us with an opportunity to serve you during your most recent visit to Hershey Park. We appreciate your positive mention of our well-kept accommodations, heated indoor pool, and convenient location to Hershey. As you have stated, however, it is our outstanding team, and their commitment to superior hospitality, that truly differentiates the Central Hotel. We will be certain to share your comments with our team to provide positive reinforcement for their unwavering commitment to exceptional guest service. We do apologize for the uncharacteristic experience with ants during your stay, and we are grateful for your complete understanding. We realize changing guest rooms may have caused an inconvenience for you and your family, and we thank you for allowing us the opportunity to correct the issue during your time with us. We genuinely appreciate your contributions to the travel community, and appreciate your recommendation of our facilities for future guests of Hershey Park, and the surrounding area. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Budget hotel room"

2
23/07/2016

I can't imagine how this hotel was rated the number 2 place to stay in Harrisburg on trip advisor. I am not a fan of best western hotels, but booked this hotel for a last minute business trip because it received a high trip advisor rating and was considered a "premier" best western. I was pleasantly surprised to see the lobby area which was decorated nice. The staff at the front desk was helpful and friendly and I was feeling optimistic as I checked in. I started feeling less optimistic once I walked past the lobby into the hallway because it looked worn and had a budget hotel feel. The venting and ice machine area looked shabby. I entered my room and it was clean but smelled "musty". I'm wondering if the rooms allowed smoking at one time. The rug had a large stain and my closet doors were falling off. The walls and furniture were worn, there was rust on the shower drain, and the bathroom needed to be updated. was definitely disappointed because I expected more after reading the high ratings on trip advisor and thought that a "premier" best western meant it was a higher class hotel. I would not recommend this hotel to people who are traveling for business or who adults who usually stay at nicer hotels. It is fine for families who are visiting hershey park and not spending a lot of time in their hotel room.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are disappointed to learn of your dissatisfaction with our accommodations at the Central Hotel. I accept complete responsibility for the cleanliness, and maintenance concerns you have mentioned, as the condition of our facilities, and guest rooms lie wholly under my care. On behalf of our entire team, I apologize for the unacceptable condition of your guest room upon arrival, and I am certain your feedback will support our efforts to reach hospitality excellence. In the same regard, we are pleased to let you know we are in the process of initiating a significant property improvement plan, which includes a complete renovation of all of our guest room baths, and guest room corridors, as well as improvements to many of our public spaces. We are excited to report the feedback we have received from our guests regarding the already completed guest room baths has been nothing short of excellent, and we are eager to finish the remaining rooms. I would like to take this opportunity to address the comment regarding our rating on TripAdvisor, as the #2 property in Harrisburg. The region has much to offer, and we are located within minutes of Hershey, and the State Capital, yet are also a short drive from the history Gettysburg, and the heritage of Lancaster. There are many competitive hotels, and great accommodations in the Harrisburg Region, including both full, and limited service properties. Our incredible team of hospitality professionals are some of the very best in the industry, and we are proud of our ranking, and are committed to providing our guests with superior customer service as well as clean, well-maintained accommodations. Although we fell short on this particular occasion, we remain committed to achieving hospitality excellence, and we enthusiastically view each day as an opportunity to improve. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great service only average rooms"

3
23/07/2016

Great service and lobby looked very nice. Hallway and rooms were similar to budget hotel/ motel. My room had a large stain on the rug, closet door was falling off, and overall decor was worn and tired looking. Room smelled musty, so I am wondering if rooms allowed smoking in the past.

"In need of upgrades"

3
22/07/2016

After delayed flights changed our plans we booked this hotel fairly last minute based on a high trip advisor rating. Although we were satisfied over all with our stay I don't believe it deserved so high an overall rating. We arrived around ten o clock at night and found the spacious parking lot fairly full. This hotel has a nice large lobby that looks quite cozy but is definitely dated. Front desk staff was very pleasant and welcoming and we appreciated the free Hershey chocolate bar they gave us upon check in. By the front desk there is a nice little area with complimentary coffee and tea. The hallways were clean and neat but again fairly dated. The room was large with a king bed, couch, desk, full washroom, mini fridge, etc. Some things had been redone, such as bedding. But again a lot of it needed a modern upgrade. The bed was VERY uncomfortable and someone must have been smoking weed in the next room because we kept getting the smell of weed coming through our vents! Gross. The pillows were also small and uncomfortable. The bathroom was exceptionally dated and in desperate need of an upgrade. The ceiling in the washroom was drop tile ceiling which is definitely not a good style for a humid washroom, especially over a shower. The shower head did not work well at all and definitely needed to be replaced. It had very little water pressure. Overall we weren't dissatisfied with the hotel but probably would try another location next time.

"Comfortable, easy stay"

5
21/07/2016

We booked this hotel based on the Trip Advisor reviews. Going to a concert at Hershey Stadium and didn't want a 2 hour ride back to Philly late at night. All the hotels right in Hershey were either completely booked or too expensive. The Best Western Premier was only 15 - 20 minutes away and a great price. Got in at almost midnight - easy check in, super clean & comfortable room. We had a room on the third floor, overlooking the lobby. Heard no noise at all. Breakfast in the restaurant was good, great service and very reasonable price. From booking to check out, this hotel was perfect.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have extended by sharing your complete satisfaction with the travel community! Our convenient location to Hershey, full service amenities, and great rates provide our guests with the best value in the Harrisburg, Hershey Region. We thank you for choosing us as your lodging choice for a quick overnight stay following the concert in Hershey, and look forward to welcoming you back during future visits to the area! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Very Nice hotel - 25 minutes from Hershey Park"

4
21/07/2016

This hotel was very nice. The rooms were clean, and spacious. Our room had two queen beds, a desk, a side chair, a huge TV and a microwave and mini fridge. The hotel texted us a few minutes after we checked in to make sure the room was right and we didn't need anything. They texted again the next day to ask if everything was ok. Points for communication there. The hotel was a little off the beaten path, about 25 minutes from Hershey Park. We stayed in the back of the hotel and it was a little loud, with the road noises. Not sure how it would be in the front. However, I never heard any other guests, so it wasn't too bad. My only had two issues: 1) When entered from outside, if you don't come in the lobby, there are no signs telling you which door will lead to an elevator so that was a little annoying, but not major. 2) the web site says there is complementary water in the room. The way it was worded, or perhaps just the way I read it, I thought there would be more than one bottle of water in the room. In reality, it is really just one bottle of water. I thought that was a little deceiving. Overall, it was a good stay and we would stay here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experiences at the Central Hotel with the travel community! We appreciate your suggestions for improvement, as our team is enthusiastic in our efforts to utilize feedback provided by our guests to enhance our accommodations! I accept full responsibility to improve the directional signage at all entrances, and I will formulate a plan to address your suggestion for improvement! Regarding the complimentary bottled water in our guest rooms, we will gladly provide additional complimentary bottles upon request, as we are committed to providing our guests with an incredible value. In the future, please do not hesitate to contact a member of our team if we can do anything to improve your stay! We appreciate your positive remarks, and thank you for recognizing our NEW 24-hour texting service! The program supports our goal of providing a memorable experience by enhancing engagement opportunities with our guests during their time with us! We thank you for providing us with an opportunity to serve you, and look forward to the opportunity to exceed your expectations again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"What a place!!"

5
20/07/2016

This place is beautiful!! The lobby alone blew us away; it's the best lobby that I have seen!! When you check in, they give you a Hershey chocolate bar!!!! They also offer popcorn and fruit water in the lobby. They were both very good!! We were there to visit Hershey Park and the hotel offers discounted tickets. The room was great and clean. The beds were very, very comfortable and overall a great place. We also ate at the onsite restaurant which was delish!! Great, great place!! I would stay there again 100%!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with our full service accommodations at the Central Hotel! Our convenient location to Hershey, paired with clean, comfortable accommodations, and full service amenities provide our guests with an incredible value; and we are appreciative of your kind words regarding your experience with us. We look forward to the opportunity to exceed your expectations again in the future, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great price for 8 miles from Hershey"

5
20/07/2016

We wanted to be near Hershey but most hotels were outrageously priced. BEST WESTERN PREMIER The Central Hotel & Conference Center was just 8 miles away, a bit of a drive but well worth it. We liked the close proximity of Panera to the hotel when we were rushing to Hershey Park in the morning . The price was excellent for a beautiful suite which gave us parents a private bedroom with a door. The kids thought the hotel was "very fancy." All were made happy!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your positive remarks concerning your recent stay with us at the Central Hotel while visiting nearby Hershey Park! We are thrilled to hear you enjoyed our two room family suite, as the room provides an affordable option for families or friends traveling together! Our full service amenities are intended to provide our guests with a memorable experience, and we are pleased to hear that we exceeded your expectations! Thank you for sharing your comments with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"We were very happy with our stay!!!!"

5
18/07/2016

Beds were comfy, staff was helpful, pool was great, room was clean and spacious. Common areas clean and had a lot going on for families but if I hadn't come with my family I would have been just as satisfied. Restaurant was delish and prices reasonable. We will def be back when we visit Hershey Park again!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with our full service accommodations at the Best Western Premier, the Central Hotel! We are committed to providing our guests with a value that is unmatched in the Harrisburg, Hershey Region; and we appreciate your mention of the many family oriented programs we have in place to ensure a great experience! We genuinely look forward to welcoming you during your next visit to Hershey Park, and thank you again for taking a moment to share your comments with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Staff was awesome!!"

4
17/07/2016

Our experience at The Central was amazing. We went with 10 other family's for a tournament in Hershey. The staff was amazing at meeting our needs. Calvin, the maintenance guy, was especially kind to us and is great with people. Overall our experience at The Central was amazing.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the courtesy you have extended by sharing your amazing comments with the TA Community! We most certainly will share your comments with Calvin, our evening maintenance engineer, who lives the true meaning of hospitality each and every day! His commitment to service excellence through friendly, personalized service is an inspiration to all of us at the Central, and we are proud of his outstanding efforts! We look forward to welcoming you back during future visits to the area, and thank you once again for sharing your remarks! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Good enough, not great"

3
16/07/2016

My husband and I visited while passing through town. The room was comfortable enough and clean, nothing remarkable one way or another. The hotel offers many amenities of which we did not have time to avail ourselves. The lobby is spacious but a bit cluttered and the furniture was uncomfortable and not inviting. We went to have a drink in the bar and ended up taking it back to the lobby because the live music in the bar was so loud and obnoxious. Ultimately we had a good nights sleep and got on our way. We might stay again if passing through for one night but not longer.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the feedback you have provided regarding your experiences with us at the Best Western Premier, the Central Hotel. We thank you for providing us with an opportunity to serve you, and we value the insight you have provided regarding our accommodations. We truly believe each day brings a new opportunity for improvement, and I am confident our team will embrace your feedback, and utilize your remarks to achieve hospitality excellence. Kind Regards, Peter J. Chiccarine, CHA General Manager

"Great place to stay"

5
16/07/2016

We stayed here when we went to Hershey Park. The rooms are nice and clean. The staff was great and the hotel is nicely decorated. We had one little issue in the restaurant when one of our entrees was brought out 10 minutes after the others and one entree was cold. But the food was good and the breakfast buffet was good as well. The kids thoroughly enjoyed the pool and the arcade. The only downside of that was that the pool doesn't open until 10am and checkout is at 11. We got around this by checking out then going to the pool and changing in the locker room (has showers) before going home. We will be staying here again.

"Grandkids Bucket List"

5
16/07/2016

Most pleasant stay and facility we've stayed in for a long time. #1.....the employee's are at the top. Cher was extremely concerned and helpful in any way she could make our stay more pleasant. As a whole the employee's made the Hotel #1 for us. #2.....the Hershey Bars are the best to settle down to after and long day of driving and of course it was a big hit to the grandkids.

"Favorite Hotel Near Hershey"

5
14/07/2016

This is our favorite hotel when visiting Hershey. The staff is always friendly and attentive. The last time we stayed, we called for an extra blanket at 11pm and someone came right up. The rooms are always clean. The kids enjoy the indoor pool. We love the hearty breakfast buffet at the hotel restaurant.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with our full service accommodations at the Best Western Premier, the Central Hotel. We appreciate your mention of our clean, comfortable accommodations, as our team works hard each day to provide great experiences for our guests! We look forward to an opportunity to welcome you back during future visits to Hershey, and thank you once again for sharing your remarks with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hershey Trip"

5
14/07/2016

Very valuable hotel, with a 5 star appearance. Hotel restaurant/bar amazing service and selection, especially the $10 breakfast buffet. The location of the hotel is conveniently between Hershey Park and the downtown Harrisburg area.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are so excited to read of your exceptional experiences with us at the Central Hotel! Our convenient location to Hershey, full service amenities, and friendly service provide a value that is unmatched in the Harrisburg, Hershey Region! Thank you for also recognizing our full service hot breakfast buffet, and our heated indoor pool! We strive to provide our guests with memorable experience, and appreciate your recognition! Thank you for providing us with an opportunity to serve you, we look forward to welcoming you back again in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great Stay"

5
14/07/2016

Two of us were very pleased staying here during our trip from Ohio to New York. The room was clean and the staff were very friendly. It was also very advantageous to have such a highly rated restaurant on the property.

"The Best of the BEST"

5
13/07/2016

This has to be the BEST of the "BEST", Absolutely the greatest Staff, Hotel is beautiful, our stay was perfect, rooms were spotless, very comfortable, quiet........great restaurant in house with great food. We ordered room service the night we arrived, a mistake happened in the kitchen and they comped the entire meal.....We had breakfast the next morning down in restaurant and it was wonderful.....great service ! I can't wait to go back to this hotel........... Awesome Staff !!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your kind words regarding your most recent experience with us! We appreciate your specific mention of our clean guest room accommodations, as well as your positive experiences in O'Reilly's Taproom & Kitchen! As you've mentioned, however, it is our team that truly differentiates the Central Hotel from alternate accommodations in the area. Our genuine service may only be attributed to the countless hospitality professionals who have joined our team in an effort to exceed the expectations of every guest who chooses to stay with us at the Central Hotel! We appreciate your recognition, and thank you once again for sharing your kind words with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Visiting for a Lacrosse Tournament"

5
13/07/2016

Great hotel with friendly staff. Indoor pool and pool area was spacious. Attached Pub had good food and atmosphere. Breakfast was very nice. The 10 pm quiet time was beneficial in calming the boys down.

"Went for DECA Competition"

5
12/07/2016

I visited this hotel for my annual DECA competition which always took place in December. While I didn't actually stay at the hotel itself, I did have a great experience with this hotel while visiting. The competition took place in the conference center area of the hotel where most of my time was spent at. They had a speech and we did a written test which was followed by a role play competition. We then had lunch which was provided by the hotel. The lunch was delicious and the workers did a fine job refilling the buffet which was in the center of the lobby. There was pizza along with a salad bar and a really nice dessert bar as well. The Best Western also had a nice little store near the front desk that had all the essentials a traveler might need if they forgot an item. The lobby also had a business center that had four computers and a printer. The hotel also provided complimentary beverages including coffee, tea, and cucumber water. Best Western also had a pub and grill which I can't comment on. Overall, my experience at Best Western Premier in Harrisburg was excellent. The staff was very kind and helpful and the lunch was delicious and was of restaurant quality too. While I didn't experience the entire hotel, all the areas I was in were very clean and well kept. This included the conference center, the lobby, and the restrooms as well. The hallways leading to the rooms also appeared to be clean too. I also like how the lobby was laid out. The lobby has a bar in the center of it with lots of seating in the area. There were stairs leading into the center for easy access and there are also rooms that have a view of the lobby area. This hotel is perfect for anyone traveling to the Harrisburg and Hershey area. If I were to stay in Harrisburg, I would definitely choose this hotel. The service was excellent, the property was well kept, and the experience overall was very positive as well.

"Wonderful Overnight Experience"

5
12/07/2016

Stayed here while in town for a lacrosse tournament and had a great experience. The rooms were clean and nicely decorated. Staff was courteous. Indoor pool area was spacious and clean. Enjoyed breakfast and dinner at O'Reilly's Pub, too! Would definitely recommend and return on another visit to Harrisburg.

"Hershey park visit"

4
12/07/2016

Had a nice one night stay. The rooms were very spacious and generously sized beds. Request a bottom floor pool access room if possible. Got a Hershey's bar and ice cream when we checked in. Restaurant/ bar attached to hotel is a plus. The morning buffet was just right to hold us over at the park until 4 pm! The kids loved the indoor pool. I liked the price and close proximity to the park and other attractions. Definitely would stay there again.

"Great bang for the buck!"

5
11/07/2016

AAA+ experience. Very clean, spacious rooms, staff was super, dined at OReilly's 3 times, very pleased with each experience. Stayed here while visiting local attractions, For the price, you won't beat this motel anywhere.

"4.5 stars: Many improvements since July 2015"

5
10/07/2016

I gave the hotel 3.5 stars (rounded up to 4 based on the pool). This time I think they deserve 4.5, but I will round to 5 taking into account the options in the Harrisburg-Hershey area. I still think this is a best bet if visiting the park. Improvements since last year: rooms were cleaner and better maintained day to day after housekeeping, air conditioner was silent, common areas were well air conditioned (and it was over 90 degrees outside), new texting feature to make requests or report problems, pool still quite nice, O'Reilly's still a solid option for breakfast or a quick snack, staff all very nice and helpful, wi-fi very improved from last year. Still need to work on: security - I was still able to access a remote entry on the south side of the hotel around 10 pm even though it is supposed to be accessed only via key card after 8 pm, no free Hershey milk chocolate bar on check in this year (it was a cute touch last year and my daughter asked me why they didn't do it this year), pool was not quite as clean as last year (I had to use the skimmer to remove several large clumps of hair) but still clean overall. I will stay again the next time I am in the area to visit the park. It's only a 20 minute drive through the scenic countryside.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Senior TA Contributor, Thank you for the courtesies you have extended by sharing your most recent experience with us at the Central Hotel! We appreciate your loyalty, and thank you for choosing to stay with us again during your annual trip to HersheyPark! We're thrilled to learn that you were able to notice marked improvement in our accommodations, as we are committed to listening to our guests' feedback, and implementing change to improve upon areas of opportunity! In keeping with this commitment, we will address the items you have identified, as each directly impact the guest experience. I am disappointed to hear of our oversight regarding the Hershey's Chocolate, as it is our standard to provide Hershey bars to all arriving guests. We apologize for our oversight, yet hope your daughter will enjoy the 5 LB Hershey's Chocolate bar that we have sent to your home in appreciation of your loyalty to the Best Western Premier, the Central Hotel. We thank you for providing us with an opportunity to serve you, and look forward to welcoming you again during future travels to the area. King Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great hotel "

5
09/07/2016

My ten year old and I stayed here visiting old friends. This is by far the best hotel I've stayed at in Harrisburg. The hotel is beautiful on the inside, the restaurant is wonderful. Appetizers are half price every day from 4-6pm. Best fillet I've ever had and the best wait staff. The front desk is helpful and friendly. We had a room on the first floor that led out to the indoor pool. We liked it so much we extended our stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your recommendation of our facilities with the travel community! Our team is committed to seeking out guest interaction to enhance the service experience; and we are pleased to hear that our team was both friendly, and helpful! We truly believe the Central Hotel offers the best value in the Harrisburg, Hershey Region for overnight guests, and we are genuine in our efforts to provide superior hospitality through clean, well-maintained full service accommodations! We thank you again for your recommendation, and we embrace the opportunity to exceed the expectations of countless guests in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Nice hotel overall!"

4
07/07/2016

We stayed at this hotel while visiting the sites in nearby Hershey. The staff was very nice and accommodating. They welcomed us with a free Hershey bar. They also have free popcorn n the afternoon and 50 cent Sundaes for the kiddos. Rooms nice and spacious. We stayed two nights here. Not one complaint, when I bathed my grandchildren on the second night, I had to clean out a big clump of hair from bathroom drain before I could bathe them. I do not mind the fact that sheets are not changed every night and actually appreciate this, but I do want my bathroom cleaned. Making sure the bathroom drain is free of hair should be a daily check for housekeeping!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences at the Central Hotel with the travel community! We genuinely appreciate your recognition of our welcome reception, spacious guest rooms, and friendly service! We aim to exceed our guests' expectations by providing an incredible value that is unrivaled in the Harrisburg, Hershey Region! We also appreciate, and recognize your comment concerning the less than Premier guest room service provided during your time with us. We accept full responsibility for the shortcoming you have mentioned, and we will actively work towards improving upon our guest room service with our dedicated team. We thank you for sharing your experiences, and for providing us with an opportunity to exceed your expectations. We look forward to the opportunity to serve you, and your family, again during future visits to the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"One night stay"

4
03/07/2016

We stayed here for one night on our North American driving tour coming from Washington and having been to Gettysburg. We arrived reasonably late but check in was smooth and easy. The rooms were of excellent quality as were the bathrooms and were really clean. We had breakfast and dinner in the restaurant/bar area and the quality of the food was very good. I would not hesitate to recommend the hotel. One drawback my room was facing the nearby interstate and the traffic noise was quite loud through the night.

"Very nice"

5
01/07/2016

Best best Western I've stayed in. Very accommodating. The rooms was very clean. We had pool side rooms and you really couldn't hear the crowds at the pool. The room was more expensive one night than next which I thought was ridiculous

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We thank you for sharing your comments regarding your recent experience with us at the Central Hotel! We are proud to provide our guests with clean, comfortable accommodations, and we genuinely thank you for recommending the Central Hotel for future guests of the area! I appreciate the time you allowed to discuss your concerns via telephone regarding the rate for your stay. As I mentioned during our conversations, our pricing structure fluctuates based upon demand for accommodations in the area. Once a guest room is reserved, the rate at which the room was booked is guaranteed, and we are confident that we provide the best value in the Harrisburg, Hershey area through clean, well-maintained full service accommodations, and superior guest service! We appreciate your comments, and thank you for providing us with an opportunity to display our hospitality promise! We look forward to welcoming you back during future travels to the area, and wish you and your family a very safe, and enjoyable 4th of July! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Executive"

4
30/06/2016

I travel extensively and have stayed at many hotels. This hotel has a large pool, nice evening perks (sundaes for .50 as an example). There is no breakfast included in your price, but can be purchased for 9.99 plus tax. Rooms were a little out dated and could be cleaner. Staff was friendly. I had a problem with my original room. Was moved to another room. (Problem wasn't something minor like my bed was too hard, pillow too soft, etc.) Upon check out, I again discussed the situation with front desk. They had the General Manager call me personally. He not only addressed the issue, but he took charge and addressed my concerns and made it right. He is an asset to the company and a perfect GM! His caring attitude is what will make me stay at another Best Western.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have extended by sharing your remarks with the travel community. We strive to provide our guests with memorable experiences, and although we failed to fully exceed your expectations, I am pleased to hear that we were able to ensure your satisfaction prior to departing the hotel. We thank you for your understanding during your time with us, and appreciate you providing us with the opportunity to make it right. We genuinely look forward to welcoming you back to the Best Western Family again in the future, and appreciate your kind words regarding our service recovery efforts. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hershey Trip"

3
30/06/2016

Great hotel with a short drive to Hershey. My kids loved the indoor pool which was perfect on those rainy days when we couldn't fully enjoy Hershey Park. Alex at the front desk was awesome!!! The service was good, with quick response. O'Reilly's was a great restaurant in the hotel where the kids enjoyed food and is adults enjoyed great beer and wine!!

"Great hotel close to Hershey Park"

5
30/06/2016

We stayed here last night for a concert at Hershey Park. It is about 20 mins away with moderate traffic and roadwork. The lobby is pretty impressive. Check in was a breeze and they even gave us Hershey bard as a welcome gift. I booked through Expedia and requested a balcony, but didn't get it. No big deal. The room was big, clean, and comfy. After a day and night of doing nothing but walking and standing, the bed was a God send!! Sooooo comfy! The only recommendation I could give would be to make the smoking areas a bit more comfortable. I understand that they don't want people smoking by the doors, but a little shade and better seating would be nice. Maybe a table too

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your overnight experience with us at the Central Hotel! We value your specific mention of our convenient location to Hershey, our clean, comfortable guest rooms, and our distinctive grand atrium where daily welcome receptions greet our guests! We value your comments regarding potential opportunities for improvement, as it is through our guests observations and remarks that we will continue to raise the bar towards hospitality excellence! We look forward to welcoming you back, and thank you for providing us with an opportunity to serve you! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Summer Vacation"

5
29/06/2016

Traveling with 3 families makes it hard to find a hotel that has the space to accommodate us. 2 of the families booked their 2 bedroom suites, which were so clean and spacious. We were impressed with checking in and seeing the Hershey themed lobby and receiving the Hershey bar. We also enjoyed the indoor pool, the restaurant on site, buffet breakfast each morning (was additional, but fairly priced and delicious), the comfortable rooms and the customer service. We will be booking next year and bringing more families.

"Awesome Hotel"

5
28/06/2016

This is the best hotel we've ever stayed at! We couldn't be happier with our stay here. In fact, we are planning on staying here again on our way back from NC to NH. Great room, food, pool, and game room!!! No complaints at all. I would highly recommend this hotel to anyone.

"Traveling from Michigan to Pennsylvania "

5
26/06/2016

Rooms very clean, staff friendly. After a long day of driving it was nice to have the restaurant on site...food was so good we had breakfast there the next morning. Great variety of good..healthy options also. Fresh fruit was yummy! Great job!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Satisfied Guest, Thank you for taking a moment to share your travel experiences at the Best Western Premier, the Central Hotel with future guests of our area! We appreciate your mention of our clean accommodations, and friendly staff! We aim to provide our guests with an incredible value, and we thank you for sharing your complete satisfaction with the community! We wish you a safe return home, as well as an enjoyable summer! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"The Meeting Place"

5
25/06/2016

I have been to this hotel twice now with my job. Usually when you think of Best Westerns you think.....not a good place to stay. My mind has been changed. This hotel is a great place to have your next meeting. They have many conference rooms to accommodate many different meetings at one time. The staff here is great, they see to your every need. The rooms are pretty good sizes and clean. They have rooms that overlook the pool and they also have rooms that overlook the large lobby area. The hotel is just off Interstate 83 but you cannot hear much traffic noises. If you are in the Harrisburg area and need a place to hold your meeting, this is the place. Even if you don't have a meeting.....stay here!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your most recent experience with the travel community. We appreciate your recommendation of our meeting, and overnight accommodations for future guests of the Harrisburg, Hershey Region. With more than 4,100 hotels in over 100 countries and territories worldwide, Best Western is committed to providing memorable experiences wherever your travels take you! We are so happy to hear your experiences at the Best Western Premier, the Central Hotel have changed your perception of our brand, as we are committed to leading the industry in superior customer care! Thank you again for sharing your comments, and for providing us with an opportunity to exceed your expectations as a truly valued guest. We wish you an enjoyable summer, and look forward to welcoming you again in the very near future. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Absolutely fantastic hotel"

5
25/06/2016

I don't know how anyone could have a bad stay here, the hotel was beautiful and the room was spotless. The staff were very friendly and accommodating, I asked for a late check out and they had no problem with it. I had a single king room, and it was so nice. Great size, the bed was super comfy and the bathroom just amazing, loved the shower. I would definitely stay here again, the location is perfect if you don't want to stay right in town but still have plenty nearby.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the courtesies you have extended in sharing your experiences with future guests of the Harrisburg, Hershey Region. Thank you for recognizing our convenient location, comfortable accommodations, and friendly service as memorable parts of your time with us. Our team is genuine in our efforts to provide exceptional hospitality, and we thank you for choosing to stay with us! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"better than I thought"

4
24/06/2016

Growing up Best Western was the econo hotel, but they have upgraded this hotel. They were going to put me on the first floor and I asked to be moved to another floor...so they upgraded me to a 2 room suite!!!! Wow, it was so nice I literally jumped up and down on the bed! BUT there was a dog show going on and it smelt like DOG everywhere!!! Good thing I had my Zytec.

"Good Value"

5
24/06/2016

This property was a pleasant surprise. The value is about as good as you are going to get. I stayed one night on business. Only changed hotels as the rate went above other properties close by and equivalent for weekend and I was on tight work budget. The staff was friendly and helpful. The check in process easy. My room was modern and updated. Only complaints were location of plugs for phone charging near bed as the outlets near bed both were not functioning. There was also quite a bit of road noise though night in the room I was staying. Did not keep me awake but if you are light sleeper may be more annoying. I had dinner at the on site pub which was perfect. Did not use other services but appeared to have nice fitness facility and indoor pool. For the cost this would be a perfect choice for most anyone. Family vacationing at Hershey or individuals traveling for business. My meetings were at Hershey property and saved me almost 200 dollars staying here and I would say the accommodations were not inferior.

"Fantastic experience and value for the entire family & our friends for a great price!"

5
23/06/2016

My 13 year old son was attending an event at Hershey Park with his string orchestra and we decided to make a weekend out of the event. We used Priceline to name our own price and landed the Best Western Premier by luck! The indoor pool & arcade was a hit with our young teens while the attached Irish Pub & Restaurant was a hit with us Mom's! The restaurant even had a live singer on Friday night which made it even more fun. We had rooms/suites overlooking the pool area and could keep an eye on the middle schoolers while still making them feel like they had alot of freedom. It was relatively close to Hershey Park so the drive was not too bad to get to the parks each day we were there. The rooms were clean and comfy! I would definitely stay here again!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your complete satisfaction with the travel community while attending an event in nearby Hershey! We are pleased to hear that you enjoyed our full service accommodations, including our indoor pool, game room, and O'Reilly's Restaurant! We aim to provide our guests with a great value, and we appreciate your recommendation of our accommodations for future guests of the area! In the future, do not hesitate to reserve with us directly to take advantage of our best rate guarantee! Thank you for providing us with an opportunity to serve you, and for choosing to stay with us! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Family Weekend"

5
22/06/2016

We stayed at this hotel while visiting family over Father's Day. This hotel it an older hotel, but it is renovated, spacious, and clean. The front desk staff Is extremely helpful, and the housekeeping staff does an exceptional job keeping the rooms clean. Several sports teams were staying in this hotel during this weekend, and we never heard any extreme noise. Signs are posted at the elevators stating that after 10 p.m. is quiet time. Everyone adhered to this and the hotel was calm & quiet.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel for future visitors of the Harrisburg, Hershey Region! We are happy to hear our clean, comfortable accommodations exceeded your expectations! Our team is committed to providing our guests with an exceptional value, and we appreciate your specific mention of our front desk, and housekeeping team members! We're pleased to hear you enjoyed your time with us, and we are looking forward to having you again as our guest! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great vacation in Hershey!"

5
19/06/2016

Our family of 4 stayed comfortably an entire week. My boys (10 and 13) appreciated having their own beds and my husband and I appreciated having our own room. The hotel is clean and much more reasonably priced than hotels in Hershey proper. It is only a 15-20 minute drive to Hershey attractions. The room was also nice and cool when we arrived at the hotel after a long hot day in the park. The only thing we missed was the complimentary breakfast that is common at comparable hotels. However you can get great muffins for a reasonable price at Chocolate World.

"Harrisburg family visit"

5
17/06/2016

I was impressed with this hotel. Rooms very comfortable, Friendly staff. Hotel has a very nice resturant for breakfast that is reasonably priced. Pool is clean and of good size. This hotel will be considered for our next visit to Harrisburg.

"It was okay"

3
16/06/2016

We stayed a weekend, as we were for big event in Hershey. It's about 15 minutes from Hershey. Stayed on the 1st floor, with windows/door going out to pool. Every time we open the door to pool the crazy loud alarm would go off, and it will be going on till you close the door. It's great with little kids, but just for adults - it was quite irritating. We bought our tickets for Hershey park at the hotel with $13 discount. It was okay stay, free breakfast would make the stay even nicer. :-)

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your observations concerning your recent stay with us at the Central Hotel. We are disappointed to learn that we did not fully exceed your expectations, yet appreciate the specific items you have mentioned that contributed to your less than Premier experience. Although breakfast is not included with the guest room, we are pleased to offer a high quality, extensive full hot breakfast buffet as well as ala carte choices to ensure our guests are provided with a variety of options to start their day. In addition, an exclusive $4 savings off the menu price is offered to all hotel guests to enhance the value of our breakfast selections! We also appreciate your specific mention of the alarm associated with our pool side guest rooms. The safety and security of our guests is our utmost priority, and the alarm is fully intended to ensure our guests are alerted when the door to the indoor pool has been opened. We will, however, check the volume of the alarm to ensure it is properly adjusted in each guest room. We appreciate your observations, and thank you for providing us with the opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Close Stay to Hershey without the High rates!"

4
15/06/2016

We stayed at the Best Western Premier/Central Hotel during our recent trip to Hershey Park. The hotel, albeit a little older, is in great condition and very welcoming to weary travelers. The room was very clean and the service was very hospitable. The pool was also spotless and the hotel provided courtesy towels poolside for the guests. The Irish Pub next door makes fantastic Bangers & Mash/Shephards Pie so there's no need to go far for a good meal. Ample parking and courtesy coffee/fruit-infused drinks makes this hotel a nice alternative to the expensive options at Hershey Park. The drive to the park (east on Union Deposit Road) is a scenic smooth ride through the countryside so don't let the 9 mile drive discourage you. We loved our stay at the BW Premier and will be back the next time we crave chocolate!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction regarding your recent stay with us while visiting nearby HersheyPark! We are pleased to hear that you received an exceptional value, and appreciate your thorough review of our full service amenities! Our convenient location, paired with superior guest services, and comfortable accommodations provide our guests with an incredible value while traveling to the Harrisburg, Hershey Region. We value your comments, and thank you for recommending The Central Hotel for future guests traveling to HersheyPark! Sincerely, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Good interstate location"

4
15/06/2016

This hotel is good for out of town guests, receptions, meetings and other events. The rooms are very clean, and updated, and the staff is pleasant. It is very convenient to the local Interstate (83) so it is an easy on/off. There are also other restaurants very close as well as grocery stores and some other shops.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for mentioning our convenient location in such high regard for future travelers of the Harrisburg, Hershey Region. Our location, full service amenities, and superior guest service delivers a value that is unmatched in the area! We thank you for providing our team of hospitality professionals with an opportunity to serve you, and we look forward to the opportunity to welcome you back to the Central Hotel! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Caring staff, clean & exceptional hotel"

5
14/06/2016

Thank you to all the staff for such helpful, caring service during our stay! Melody was so supportive as we were calling to book our reservation at such a late hour. Cher was just so kind and considerate making our stay seem as though we were truly at a home away from home! Our room was exceptional all the way from the cleanliness to comfort! Our time did not allow for us to use the pool or weight room although during a walk, we were able to visit each area. Again expectations were exceeded with such quality! I have only praise to say about this Best Western location! As we travel in the area again, this will be our choice hotel. Definitely above a 5 star rating!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recognizing the genuine service provided by our team, and for personally mentioning Melody, and Cher for their outstanding efforts! Our entire team is committed to providing superior accommodations through clean facilities, and friendly, professional service! We genuinely appreciate your recommendation to future travelers of the Harrisburg, Hershey Region, and thank you for providing us with the opportunity to exceed your expectations! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"First and Last Visit"

3
13/06/2016

The hotel is beautiful, but the staff was not so great. During check in I spoke before the Guest Service Agent and when they did speak they didn't seem genuine or engaged. Also our room didn't get turned down so we didn't have any clean towels, wash cloths, etc available to us. Those items were brought up once requested but the room should have been clean. On the upside happy hour was pretty good, enough it took the bartender 5-8 minutes to acknowledge that I was at the bar. The wifi was slow as well.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent uncharacteristic experiences with us at the Central Hotel. I accept full responsibility for the service deficiencies you have identified, and apologize that we did not meet your expectations as a truly valued guest. I am confident our team will utilize your specific feedback as a training opportunity to ensure every guest, every time feels genuinely engaged. I appreciate the time you permitted to speak with me via telephone, and am pleased I was able to have an opportunity to share our teams' passion for exceptional hospitality. We hope to have an opportunity to exceed your expectations in the future, and thank you once again for sharing your comments with the travel community. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Comfortable, pleasant stop"

4
12/06/2016

Enjoyed our stay. Comfortable, clean, room. Steve, at check-in, was kind enough to give us a quiet room away from the bustling lobby. More pleasant lobby than many places, suitable for meeting with friends. Breakfast buffet at O'Reilly's was reasonable w nice variety and lovely fruit.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback with future guests of the Harrisburg, Hershey Region. We appreciate your positive mention of our clean, comfortable guest rooms, and our full service hot breakfast buffet in O'Reilly's! Our team aims to provide our guests with an exceptional value, and we are pleased to hear that we exceeded your expectations! We hope to welcome you again in the future, and thank you for recommending our accommodations! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Dawn and her staff made this a wonderful stay for Hershey Park visitors!"

4
11/06/2016

This well-appointed property is located 15 easy minutes from Hershey park and offers a lot of outstanding amenities! Dawn, who spoiled us from the moment we arrived, made sure that everything was perfect, and no details were left out. Our suite was great, and the connecting restaurant was convenient and satisfactory. We check for bedbugs extensively in every hotel we visit, and we found NONE in our room! That was another great plus! We highly recommend this property, and we hope that you have a chance to meet Dawn!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your kind words regarding your most recent experiences with us at the Central Hotel! Our team is committed to exceeding the expectations of our guests, and we are pleased to hear our clean guest rooms, and friendly service contributed to a great experience! Dawn truly embodies hospitality each and every day, and we most certainly will recognize her unwavering support of our goal to create memorable experiences for our guests! Our convenient location to HersheyPark, paired with our full service amenities, and superior commitment to guest satisfaction truly distinguishes the Central Hotel from alternate accommodations. We are persistent in our efforts to provide the area's best value for guests of the Harrisburg, Hershey Region; and we appreciate the opportunity to serve so many visiting guests. Thank you for your recommendation, and for sharing your comments with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Wonderful hotel with friendly staff"

5
11/06/2016

I spend about 70 nights per year at this hotel and its such a wonderful place to call home while I'm in the Harrisburg area. Clean, comfortable rooms with a great staff, highly recommend this property for anyone visiting this region for both business or pleasure you will not be disappointment.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Loyal Guest, First and foremost, thank you for your continued loyalty to the Central Hotel! We truly value your business, and look forward to welcoming you each visit to your "home away from home" during your frequent travels in the Harrisburg Region. We genuinely appreciate your recommendation of our facilities for future business, and leisure guests of the area; and thank you for providing us with an opportunity to satisfy your every travel need. Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"An excellent stay"

5
08/06/2016

the room was perfect very very clean and nice i had a very great nights rest the hotel management and staff i would like to say three staff members really went above and beyond there line of work the names are Dawn,Chelsea, and david and the management team thank you!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear lanceadrian, Thank you for taking the time to share your positive experiences at the Best Western Premier, the Central Hotel! We appreciate your recognition of our clean guest rooms, as our housekeeping team works hard each day to ensure ultra-clean accommodations are provided for every guest, every time! The team members you have personally mentioned truly embody hospitality, and strive to exceed the expectations of our guests through genuine, personalized service. We will be certain to recognize Dawn, David, and Chelsea for their continued commitment to exceptional hospitality! Thank you for providing us with an opportunity to serve you, we look forward to exceeding your expectations again in the future! Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Great staff, great manager, great place!"

5
08/06/2016

From the moment my wife, my son and myself pulled into the parking lot we were very pleased. Staff and manager treated my son like he was a prince. From ice cream to popcorn to cookies. Room was clean and very cool. Pool was great. Can't say anything bad about the restaurant on site. Great food, great prices. We won a contest on Facebook. Me and my son for best smile. Sent us a $25 gift card and guess what? We are returning this August. This time with my family, 2 neices and grandma and grandpa are coming along. All in all people...STAY HERE!!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have extended by sharing your travel experiences with future guests of the Harrisburg, Hershey Region! Our dedicated service team is genuine in their efforts to provide personalized service to all our guests, and we are thrilled to hear that you and your family enjoyed your time at the Central Hotel! We are pleased that the gift card awarded through Facebook provided us with an opportunity to welcome you to the Central, and we truly look forward to welcoming you back again in August! Thank you for sharing your complete satisfaction with the travel community... we'll see you again soon! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Excelente Hotel!!!"

5
08/06/2016

I would highly recommend this hotel, our church had our yearly marriage conference back in April and we cannot say enough, the venue is perfect, beautiful lobby, The staff were friendly, accommodating and helpful, the rooms were clean and spacious, room attendants always were very courteous. Security personal were great, Thank you for the warm and excellent service, you made us feel right at home.

"Great Stay!"

5
07/06/2016

Very nice hotel with excellent staff. I was upgraded to a larger room and had a wonderful nights rest for my conference the next day. The staff was extremely friendly and I would recommend this hotel to anyone who wants a hassle free stay. Thank you!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experiences at the Central Hotel with the travel community! We are pleased to hear we succeeded in providing you with a comfortable overnight experience while attending a conference at the hotel! Most notably, we appreciate your recognition of our team, who's unwavering commitment to hospitality enables a true service culture, and ensures our guests' have a memorable experience. Thank you again for sharing your comments, and for providing us with an opportunity to serve you. Sincerely, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Very Accomodating"

5
07/06/2016

Thank you for allowing the GSPCA to hold their Specialty dog show on your premises. Your venue is a prefect fit. Your staff was very accommodating and courteous. The on site restaurant is excellent and reasonable. Thank you for the privilege of allowing us to stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear GSPCA Guest, We appreciate your kind words regarding your recent experiences with us at the Central Hotel, and thank you for recognizing our accommodating, and courteous team! It was such a pleasure to host the 2016 GSPCA national event at our facilities, and we are pleased to hear such positive feedback from all the members of the GSP Club! Thank you for providing us with an opportunity to host your event, and for sharing your complete satisfaction with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Feels like home"

5
06/06/2016

My car club has been using this property for over five years. While the hotel is a 20 minute drive to the show field, the staff and facilities makes you feel like home. It is more than worth the extra drive time.

"Clean facility. Friendly staff."

5
03/06/2016

I stayed here four nights during a meeting. The rooms were large and clean. The beds were very comfortable. Everything was in working order. Everyone on the staff, from the receptionists to the cleaners, were friendly and helpful. I highly recommend the hotel.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recommendation of our full service facilities at the Central Hotel! Our team is genuinely committed to serving our guests with the utmost level of hospitality, while also providing ultra-clean, well-maintained accommodations. We sincerely appreciate your kind words, and recognition! It was a pleasure to welcome you and your colleagues to the Central Hotel, and we look forward to welcoming you again in the very near future! Kind Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"Best Wester Premier - Harrisonburg is PREMIER"

5
03/06/2016

This hotel has the best staff I have seen in years, from the front desk to the maintenance staff and everyone in-between! The service they provided was outstanding under very difficult circumstances -- a large dog show! The staff were friendly, accommodating and helpful. The rooms were clean, housekeeping was attentive and the restaurant food was very good and reasonably priced, and servers and hostesses friendly and helpful. I would not hesitate to recommend this hotel to anyone visiting the Harrisburg area. I will definitely be back.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive experiences with future guests of the Harrisburg, Hershey area. We appreciate your acknowledgement of our clean guest room accommodations, as well as the positive experiences you enjoyed in O'Reilly's Taproom & Kitchen. As you have kindly pointed out, however, our staff truly raises the bar to ensure we provide our guests with a memorable experience. Our team is built upon a foundation that supports a true service culture, and we are proud of the countless individuals who demonstrate their commitment to exceptional hospitality each and every day. Thank you for recognizing our efforts, and for providing us with an opportunity to exceed your every expectation. Best Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"Fabulous staff and service"

5
03/06/2016

We stayed at the Best Western Premier for several days for a conference, and the staff and service all around were just excellent. From housekeeping to registration and from maintenance to the restaurant and banquet staff, people were very prompt and responsive to our needs. When one of our meetings ran a little long and we needed to reschedule our evening reception and supper, they made the necessary adjustments without a hitch.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to hear we succeeded in providing you, and your colleagues, with and enjoyable overall experience during your conference at the Central Hotel. We appreciate your recognition of our responsive, professional staff who are dedicated to consistently providing our guests with memorable experiences! Thank you for providing us with the opportunity to host your event, we look forward to another opportunity to exceed your expectations in the future! Warm Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"Excellent Service, Great Room!"

5
02/06/2016

As soon as we walked in the door we were greeted at the front desk with a smile and great service. The lobby is very nice with a comfortable feeling. Really felt like a 4 or 5 star hotel instead of a 3 star. We also got a great deal via Hotel.com with average of $100 a night. Every day they have fresh coffee and flavored water with either Watermelon, Oranges/Lemons or Cucumber in the lobby. I'd say the restaurant is a 3.5 star but as a pub is closer to 5 star with a lot of Beer choices. Dinner was just ok. Loved the rooms. We had a king size bed with a couch and desk. A lot of room. The bathroom was very clean and nice. As we walked down the halls the Maids always were very Courteous. We had room service one day for breakfast and it was great.If you get a chance to stay here please do so. To me a 5 star hotel at 3 star price.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We thank you for sharing your complete satisfaction with the travel community! We genuinely appreciate the opportunity to serve you, and look forward to welcoming you again! We value your mention of our comfortable guest room accommodations, but most importantly, are proud to hear your kind words regarding our staff. Our people are our greatest asset, and we are proud of the countless individuals who work hard each and every day to maintain a true service culture at the Central Hotel. Thank you for sharing your thoughtful words, we look forward to the opportunity to exceed your expectations in the future. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Wonderful Hotel"

5
02/06/2016

This is our 'go to' hotel for the Harrisburg/Hershey area. We are season passholders for Hershey Park and travel to this area frequently throughout the year, this is where we always stay. The staff are warm and welcoming, the lobby is beautiful, the pool is never too crowded and having O'Reilly's Restaurant onsite is great. Their breakfast buffet is amazing and perfect for our picky 7 year old.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear that we have consistently provided you with an exceptional value while traveling to nearby HersheyPark! Our convenient location to Hershey, paired with our full service accommodations, and welcoming staff truly distinguish the Central Hotel from alternate accommodations in the area! We look forward to welcoming you, and your family, back to the Central Hotel throughout the summer season while you enjoy HersheyPark! Thank you for providing us with an opportunity to exceed your every expectation! Warm Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"I wasn't expecting this hotel to be as nice as it was!"

5
01/06/2016

I stayed for one night in May 2016 and found it to be an enjoyable experience. Cher helped me check in and get acquainted to the property. She was very nice and welcoming, as was the large and nicely decorated lobby, complete with orange-infused water. The room was clean, nice and comfortable. No issues with noise or any other concerns. The onsite pub was a real bonus! The food and drinks were great, and it was priced normally. Not hotel prices!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your overnight experience with the travel community. We appreciate your positive reference of our clean, comfortable guest rooms, and our onsite restaurant, O'Reilly's Taproom & Kitchen! As you've pointed out, however, it is our staff that truly distinguishes the Central Hotel from alternate lodging choices in the Harrisburg, Hershey Region. We most certainly will share your comments with Cher, and will absolutely recognize her for her dedication to exceptional hospitality. Thank you for choosing the Central Hotel, and for sharing your complete satisfaction with future travelers of the area. Kind Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"BEAUTIFUL HOTEL"

5
31/05/2016

This was probably one of the nicest Best Westerns I've stayed at. I stayed in a family suite which was perfect as my kids are now young adults and it is very difficult to find rooms for 5. I would definitely stay here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Loyal Best Western Member, Thank you for taking a moment to share your positive remarks regarding your time with us at the Central Hotel! We are committed to providing our guests with an exceptional value, and we are pleased to hear that we exceeded your expectations during your recent stay. Offering separate living quarters, our family suite is unique to the Harrisburg, Hershey Region, and is ideal for families or friends traveling together as each separate bedroom is complete with a 42? television, telephone, complimentary hi-speed Wi-Fi connectivity, substantial closet and drawer space, sitting area, and either a desk or activity table. We are pleased to hear that we exceeded your expectations, and genuinely appreciate your recommendation of our accommodations for future visitors of the Harrisburg, Hershey Region. Warm Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"Lodging for Hershey Park visit"

4
31/05/2016

Choosing this hotel for a family Hershey Park visit was a solid choice! This was a very nice, clean and convenient place to stay. The staff was polite and helpful. The overall décor and ambiance was warm and welcoming. The food was good and priced pretty well too. There were three floors in the hotel and we stayed on the third with the window over the lobby area. The room we got had two queen size beds which accommodated two adults and three children (ages 6, and 10) comfortably. The room was clean and the bathroom was in good condition as well. I'm not sure of the television size but it was a good size for the room and it swiveled. The GSPCA National Dog Show took place inside the hotel during our stay. With that being said, I would double check when making reservations to see if any type of event is happening within the hotel; especially if one is allergic to any type of animal. I would definitely stay here again in the future as well as recommend it for anyone traveling to Hershey Park (about 18-20 mins away).

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for recommending the Central Hotel for future visitors of Hershey Park! Our convenient location offers our guests with proximity to Hershey while also providing an exceptional value through well maintained accommodations, and superior guest service. We appreciate your mention of our spacious, well-appointed guest rooms, and are pleased to hear that we succeeded in providing you with a memorable experience. Thank you for providing us with an opportunity to serve you, and for sharing your positive experiences with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"GSPCA National dog show stay"

5
31/05/2016

What a wonderful stay at this hotel during the GSPCA Nationals. The staff went above and beyond to make this a great trip. The hotel was impeccably clean, service was amazing, the restaurant was great. Thank you!

"GSPCA National Dog Show: Wonderful, helpful staff"

5
31/05/2016

I was there for the national dog show for German Shorthaired Pointers. The staff was amazing, from the front desk, to the clean-up guy, to the restaurant, etc. Everyone was accommodating and pleasant. The rooms were pleasant and clean. The restaurant was nice with a good selection. My food was always good. The prices were reasonable especially with the discount for our group.

"Solid Hotel, good proximity to Harrisburg and Hershey"

4
30/05/2016

We stayed at this hotel for one night with our dog and had a generally very good experience. The location to both Harrisburg and Hershey was ideal for us. Check-in went smoothly and we were even able to check-in early which was a huge plus for us. Room - Decently appointed and contained both a small refrigerator and microwave. Bed and Pillows - Certainly not the most comfortable but OK. Local amenities - There is a great little Irish Pub attached to the hotel with a respectable selection of drafts on tap. Staff was friendly and the food selection was decent. Apparently they do a buffet breakfast here that is very good but we didn't get to try it. Why didn't I give this hotel 5 stars? I was yelled at from across the parking lot by a surly maintenance employee who reprimanded me for disposing of my pet waste in the 'wrong' trash receptacle. This is a completely unnecessary way to treat a guest. The proper way to handle this would have been to walk over to me and calmly speak to me about it. I'm happy to oblige with hotel policies but I need to know about them first. I recommend the hotel include this information during the check-in process for those who have pets with them.

"GSPCA National Specialty"

5
30/05/2016

The staff at this hotel take customer service very seriously. The staff was courteous, pleasant and beyond helpful to ensure this was a wonderful week. The facilities are lovely and clean and the staff were very responsive to any request. Banquet food was the best I have had in years at an event as large as ours. The onsite restaurant had good food and it was reasonably priced. The grounds are well maintained and attractive. Management should be proud of the staff as they are some of the best in the business. Highly recommend this for any event large or small!!!

"A Nice Hotel with Great Staff"

4
30/05/2016

I was here for a dog show and was tremendously impressed with the solicitousness and helpfulness of the staff. They extended themselves to ensure that everything was perfect for the guests. Unfortunately I became ill, but the front desk provided me written directions to the Urgent Care facility. The restaurant was fine, if a bit slow. Rooms were spacious and well cared for. It is a nice property with great service.

"Excellent all around"

5
29/05/2016

This hotel ensures that all of your needs are met and with a smile. It's clean, roomy, and comfortable. There is coffee all day and their water in the front reception area is delicious. The staff is caring and nice. They go out of their way for their customers and the hotel is very clean. I can't wait to stay there again. They are as welcoming as the Ritz.

"GSPCA National Dog Show"

5
28/05/2016

Great hotel with clean rooms, friendly staff, excellent restaurants. We enjoyed staying here very much and are looking forward to staying here again. Super convenient shuttles to the airport and and train station. Thank you Best Western!!

"Harrisburg Fire Expo"

5
27/05/2016

Our company, Choice Marketing has been staying at this facility for serveral years now and we will be back again. Easy to get to and great facilities. They have a restuarant on site with good food. Only problem we had was for breakfast on Saturday morning. They had three bus loads of kids staying there and group leader told them they only had 33 (rooms), should have been about 100 kids. Buffet was swamped, but otherwise everything was OK.

"Stayed after a trip to hershey park"

4
27/05/2016

Front desk was accomdating and nice Our room was located on the first floor. Was easy to get to. The beds are comfortable and clean. The decor was cute. Everything was clean in our room. Down the road there is a super market, liqpur store, panera bread, Dublin donuts, and other places in case you needed to get anything quickly. It was a 18 minute drive from hershey but felt shorter. The entrance and ambiance when you walk in is very relaxing and welcoming. Met all of our expectations for a quick one night stay

"Great hotel, bad timing"

3
25/05/2016

We came for a week while my boyfriend had a training to take. It happened to be the week of a dog show, so they were booked pretty full with dogs everywhere. I like dogs, but inconsiderate owners left their dogs in the rooms and they'd whine or bark the whole time. When we arrived the check in line was 10 deep, so we went for dinner at O'Reilly's and cane back when the rush was over. Then they had lost our first reservation (we had two because we had to change rooms mid-week). I called to see if we needed to move and the booking person never called back, then we got moved to a room next to a barking dog and I requested a third floor to get away from the barking. The desk ladies were very helpful accommodating that request, and we got moved to the third floor overlooking the pool, which was much quieter, until kids came in to swim, and every time we came back to the room it smelled like chlorine. This is a beautiful hotel, clean, friendly staff, and comfortable rooms. We just caught it on a bad week and I am curious who thought rooms where people could watch others swim was a good idea.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your contributions to the travel community, and thank you for providing genuine feedback regarding your recent stay at the Central Hotel. I am disappointed to hear of the misunderstanding regarding your original reservation, and we thank you for providing us an opportunity to make it right. We recognize a national dog show may present challenges for our guests, and we sincerely thank you for your consideration during your recent stay. Hosting the Dachshund Club of America National Show was a one-time opportunity, and we look forward to the occasion where we may welcome you to the Central Hotel under more ordinary circumstances. Despite the uncharacteristic environment, we are pleased to receive your positive recognition of our clean, comfortable accommodations, and the friendly service provided by our team members. Thank you again for sharing your comments, and for providing us the opportunty to serve you as a truly valued guest. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"GSPCA National Specialty Show"

5
25/05/2016

Excellent Hotel. Nice Bar with friendly staff. very convenient lunch offered in the beautiful foyer. The GSPCA did our national specialty show and it was an excellent hotel for our club. I hope we use this site again in the future.

"The best staff and clean, beautiful rooms."

5
24/05/2016

The staff goes out of their way to make your stay as enjoyable as possible. The property is nicely landscaped and clean. The rooms are large, comfortable, and clean. The pool and pool area was very well kept and clean. The restaurant staff was very attentive and the food was very good.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive remarks concerning your recent experiences with us! Our team is consistent in our efforts to deliver exceptional guest service day in, and day out to each and every guest who chooses our accommodations! We are pleased to hear that we exceeded your every expectation, and we look forward to continuing to deliver our hospitality promise to future guests of the Central Hotel! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Excellent Hotel!!"

5
23/05/2016

Extremely clean comfortable rooms, helpful and friendly staff, great restaurant in hotel all at a reasonable price!! Wouldn't hesitate to use this hotel again if I was visiting the area. Reservations, check in and check out extremely smooth and easy!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction at the Best Western Premier, the Central Hotel with the travel community! We are proud to provide our guests with clean, comfortable accommodations, and we truly appreciate your recognition of our friendly team members who are dedicated to exceeding the expectations of our guests! We thank you for providing us with an opportunity to serve you, and thank you for your recommendation of the Central Hotel for future visitors of the region! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Enjoyable Stay for Business Trip and Conference"

5
19/05/2016

I recently attended a business trip with some fellow coworkers in Harrisburg area to attend a conference and this was the host hotel. I was very pleased with both the level of amenities and caliber of service my coworkers and I encountered while there. The hotel was very nice and did not fall short of any aspect of maintenance from what I observed. The staff I encountered were very well versed in customer service and seemed dedicated to ensuring guests were having an enjoyable stay. The bed was very comfortable and I found my room to be clean and with all the basic essential I might need including toiletries of shampoo, conditioner, face and body soap bars, and lotion. There was also a small in room single cup coffee/ tea maker and an iron which both came in handy. I enjoyed the free coffee and lemon water provided in the lobby area and although I did not attend I believe they also have a happy hour/ guest reception certain evenings to enjoy. Although I did not try out the gym, my other coworkers enjoyed utilizing the equipment. I did, however enjoy the pool which was a tad chilly but perfect for swimming laps. We did eat at O'Reilly's, the Irish Pub which is attached to the hotel the first night we arrive and found it to be convenient and an enjoyable dining experience. The hotel was responsible for catering our lunch for the conference and the food was excellent both days and the staff professional and friendly. Overall, I really had a nice stay here- made me almost forget I was there on business!

"Great service!"

5
18/05/2016

Stayed 2 nights and was very pleasantly surprised. The rooms were updated and clean. All of the people I dealt with from front desk to restaurant wait and host staff, to general manager Pete could not have been more accommodating. I asked for items that were not readily available and the folks went out of there way to obtain what I needed. The conference facilities were also great! I will gladly stay there again when visiting Harrisburg.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Cheryl M, Thank you for taking a moment to share your compliments regarding your recent experience with us at the Central Hotel. We are pleased to hear that our team exceeded your service expectations, as we are genuinely committed to providing our guests with exceptional hospitality. We appreciate your kind words, and look forward to an opportunity to welcome you, and your colleagues, back to the Central Hotel in the future! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Business trip"

4
18/05/2016

I booked 7 rooms and each person was very happy with the accommodations. The food from o'reillys is ok not great. I would recommend other local restaurants. The hotel is clean, staff is friendly and would stay again. The only complaint was the hotel must allow pets because I heard dogs barking in another room. I have pets but not a fan of staying at hotels that allow them.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, Thank you for choosing to stay with us at the Best Western Premier, the Central Hotel for your recent business travel needs! We appreciate your mention of our clean accommodations, and the friendly service you received while staying with us, yet regret to hear we did not fully exceed your expectations. We truly value our guests' feedback, as it provides us with invaluable input which supports our pursuit for excellence. In the future, should there be anything we can do to enhance your accommodations, please do not hesitate to contact a front desk guest representative, and know that we are at your service! We hope to have an opportunity to welcome you back to the Central Hotel, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Empty Promises"

3
18/05/2016

We stayed here 2 nights within 5 days going to and coming from a relatives house. The first stay seemed to be going well until we found a large clump of black hair in the shower drain leading us to believe it wasn't cleaned. We found this just before departure and made the management aware of the issue. They seemed apologetic. They said they would give us some rewards points to help offset the cost of our future stay in 5 days. Also, they would place a goodie basket in our room. This appeased us as it seemed sincere so we decided to keep our reservation for the following week. When we arrived, the front desk made no mention of our previous stay, in fact they asked us if we had ever stayed at the hotel before. when they asked us what floor we preferred, i knew there was no basket waiting for us in the room. Once i took my daughter to the room i came back to the front desk to make them aware of the promises we were given. They had no idea what i was talking about and asked me who told us those things. They then said they would talk to him. On my way back to the room i passed that manager and i thought he would say something to me but just said "hi how are u doing today" in passing. About 20 minutes later, after passing him again in the hallway, he arrived at our door with a small goodie basket. The basket was very nice and we were appreciative. It just seemed to us that they told us those things when leaving just to get us out of there. I would think there would have been a note in the system that said to make sure you accommodate the guests the next time (5 days later) they are here. The Restaurant (Orielly's) let us down on food quality and cost, but the staff was amazing with out daughter.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your feedback concerning your recent uncharacteristic experience with us at the Central Hotel. Our team is dedicated to exceeding the expectations of Every Guest, Every Time by providing friendly, personalized service which ultimately encompasses following through on our every word. I take full responsibility for the shortcomings you have mentioned, and genuinely appreciate the time you have taken to personally discuss the situation in more detail via telephone. We appreciate your loyalty to Best Western, and look forward to welcoming you, and your family, back to the Central Hotel this summer. Thank you once again for providing us with an opportunity to serve you, and for choosing our accommodations for your destination of choice while visiting the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Service with a smile"

5
17/05/2016

When we got to the hotel there our registration which was made by someone else had the wrong dates, we did not have a room with a bath tub which had not been requested by the person who made the reservation. Both of these issues were handled expeditiously by the general manage. He apologized although the fault was not with the hotel. The service in the restaurant was amazing. On one occasion my wife asked if they had any cookies; our waitress brought my dessert but said nothing about my wife's request. Five minutes later, she arrived with freshly baked cookies; she said the had none so they baked some. When we were leaving she gave us a box with the rest of the cookie she baked as an apology for us having to wait. These are just examples of the exemplary service.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It was truly a pleasure to welcome you as our guest during your recent stay in Harrisburg! We appreciate your kind words regarding the exemplary service provided by our team; and we will most certainly share your feedback with our team of incredible individuals who are genuinely committed to providing superior customer care! Thank you for taking the time to share your complete satisfaction with the travel community, and for providing us with an opportunity to exceed your expectations! Respectfully, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Overnight stop"

4
17/05/2016

Stayed here on a trip back home, fairly close to the highway, with rooms that are a good value. Didn't use many of the amenities, but it looks like a great place at a reasonable price. Most (all?) rooms have fridges, and the breakfast was good.

"Great value"

4
16/05/2016

Stayed one night here and was pleasantly surprised by how nice the hotel was especially considering the very reasonable rates. Rooms are really comfortable and the lounge area is very nice. We also visited the attached restaurant which was good.

"Absolutely great!!!"

5
16/05/2016

We stayed in the two room suite over-looking the lobby. The room was beautiful. Two queen beds, flat screen TV, extremely spacious and the other room was huge with a beautiful king bed and flat screen TV! Bathroom was clean, and a nice size. Everything you could possible want was at this hotel. We enjoyed O'Reilly's Restaurant/bar in the hotel. It was a Friday night and they had a guitar player singing at the bar. The servers and bartenders were exceptionally pleasant as was everyone in the entire hotel. The place was spotless. I look forward to coming back in the future. We enjoyed the indoor pool as well. Was looking for a Jacuzzi, but didn't see one. That may be the only thing they could add.

"Hidden Gem"

5
14/05/2016

This hotel was amazing, I was completely surprised given the reasonable price. Room service options for very good and priced well, fitness center was clean and the pool area looked nice. The room was incredibly comfortable and had free wifi, mini fridge, microwave, and coffee maker, with good coffee! I was sad that my trip wasn't longer (I only stayed one night). The bed was very comfortable, but that's normal for Best Westerns these days.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction with your accommodations at the Best Western Premier, the Central Hotel. We are thrilled to hear that we exceeded your expectations, and provided you with an incredible value during your travels in the Harrisburg, Hershey Region. We are pleased you were able to enjoy our full service amenities, and we genuinely look forward to an opportunity to welcome you back! Thank you for your recommendation of our hotel for future visitors of the area; we truly value your input! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Excellent venue & service for our National Dog Show"

5
14/05/2016

Our room with a sliding glass door & enclosed patio (not many of them) was perfect for a rainy week (concrete with drain & covered by 2nd floor balcony). Generous sized rooms, mini fridge/micro. The ballroom was just big enough for the 3 rings, chairs for spectators, trophy/raffle tables. Lots of grass for walking the dogs. Indoor pool was huge, laundry worked well too. Such a bonus that free WiFi was available not only in the rooms, but throughout the hotel & ballrooms!!! The SERVICE here was outstanding...from check in to check out, they treated us like they wanted our business! Would absolutely return if ever in the area, dogs or not!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is such a pleasure to hear that we exceeded your every expectation as a truly valued guest. Our team is genuine in their efforts to provide our guests with memorable experiences, and we are pleased to hear that we succeeded in providing you with a great stay. It was truly an honor to host the DCA National Specialty, and we are pleased to hear such great feedback from so many of the attendees, staff, and organizers of the event. We certainly hope to welcome you back to the Central Hotel again in the future, and thank you once again for sharing your comments with the travel community. Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Great place to stay"

5
13/05/2016

We stay here every year and love it. The rooms are always clean The staff goes out of their way to accommodate the guests. O'Reilly's Tap Room, the onsite restaurant has excellent food and our waitress, Brittany was great!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Susan W, We appreciate the time you have taken to share your comments with the travel community! We are committed to providing our guests with clean accommodations, and friendly, personalized service; and we thank you for recognizing the outstanding efforts of our dedicated team! We are proud of the many individuals who work together as a cohesive unit each day to ensure our guests experience unparalleled comfort, and convenience! We will be certain to recognize Brittany for her continued support of our service culture, and we thank you for personally mentioning her efforts! We thank you for your loyalty to the Central Hotel, and look forward to the opportunity to welcome you again during your travels to the area. Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Dachshund Club of America National Specialty"

5
13/05/2016

Friendly staff, clean rooms, restaurant and bar had good food and plenty of seating. A plus experience. Elevators were fast and lots of door ways leading outside were helpful to get to van and to the grass areas. A really good location for a dog show.

"Terrific hotel and service!"

5
13/05/2016

Just spent a week at this hotel while showing my dogs at the Dachshund Club of America National show that was held here. The manager and staff were extremely accommodating to all of us while we were there. Excellent service, I would highly recommend!

"Dachshund Club of America show"

5
13/05/2016

I cannot say enough good things about this hotel, the staff was polite, went out of their way. The rooms were clean, spacious. I have been to many DCA nationals and this hotel made it one of the best. The show committee was one of the best but combined with the hotel, amazing. The lunch bar had a great selection. Victor made it fun every day! The bar staff was always fun. Thank you so much. Dave Temple

"Dachshund Club of American National Specialty."

5
13/05/2016

I just returned from spending 7 days at the Best Western Premier in Harrisburg, PA. The entire hotel from the front desk to the housekeeping staff to the maintenance to the kitchen went above and beyond the call of duty to make sure our stay was perfect. I know from experience that dealing with a dog show can be challenging. Thank you very much for everything!

"Wonderful week with big crowd"

5
12/05/2016

We attended a national dog show at this hotel, and everything was just perfect. It was very convenient inside and out, with easy access to parking everywhere and great stores nearby for all our needs. The staff was amazing--friendly, helpful, eager, and excellent at what they do.

"Restaurant and bar."

2
12/05/2016

We stayed there during the DCA dog show for 6 nights. We did not have a car having come by train from the city, so we had to use the restaurant and bar for food and drinks during our stay. The bar was a disgrace, serving mixed drinks that were so light on the alcohol that they should have been called sodas!! Serious rip off there! The restaurant was not bad, but could have really done with some daily or seasonal specials. I believe it is a separate entity from the hotel - so perhaps management needs to take a look. The staff and the rooms were very nice and comfortable and the staff polite. Service was excellent.

"It's a Dog's World"

5
10/05/2016

Wonderful hotel and excellent staff. Just returned from the Dachshund Club if America - National Specialty show. The hotel was perfect for our show. Accommodations were excellent and so appreciative of the shuttle they was available to and from airport.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear HawaiiDach, It is such a pleasure to hear that we exceeded your every expectation during your recent stay with us at the Central Hotel! We really enjoyed hosting the 2016 DCA National Specialty, and we look forward to the opportunity to welcome the DCA back to the Central Hotel again in the future! It was such a pleasure speaking with you during your time with us, and I am pleased to hear that you have safely returned home to Hawaii! What an incredible journey to showcase your pride and joy! It was our pleasure to serve you, and we thank you for sharing your experiences with the travel community! Kind Regards, Peter J. Chiccarine, CHA General Manager?The Central Hotel

"National Specialty"

5
09/05/2016

I just returned from our Dachshund Club of America National Specialty.I cannot say enough about how pleasant my stay was.From the moment I pulled up to check in ,the staff was AMAZING!!! The rooms were nice,clean and roomy.I ate in the restaurant 4 of the 5 nights and the food was good and once again,the staff took very good care of us.I have traveled all over the country showing dogs and this Hotel was easily the most pleasant National I have ever attended.Thank you to the Best Western Premier!!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Bobby S, Thank you for sharing your complete satisfaction with your experience at the Best Western Premier, the Central Hotel! It was such a pleasure to host the DCA National Specialty, and we are thrilled to hear that we exceeded your expectations, and those of your colleagues! We are truly committed to creating memorable experiences for our guests by providing clean, well-maintained accommodations and friendly, professional service. Thank you for recognizing the efforts of our outstanding team, and for sharing your comments with the travel community! Congratulations on a great show, we genuinely look forward to your return! Kind Regards, Peter J. Chiccarine, CHA General Manager

"The Best of the Best Western"

5
03/05/2016

It is absolutely a "premier" hotel.We are a senior couple who have travelled extensively in Canada and USA...We have stayed in numerous Best Western's over the years,and this hotel in Harrisburg exceeded our expectation and was excellent in every way.The service and room accomodation was top shelf...top notch,first class,five star...The dinner we had in their restaurant ( O'Reilly's) was the best we have eaten in months.(Pot roast dinner + Chicken Pot Pie)....An excellent experience and a great value...Highly recommended.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your Premier experiences at the Central Hotel with the travel community. We are pleased to hear that we exceeded your expectations, and thank you for recommending our accommodations for future visitors of the Harrisburg, Hershey Region! We also thank you for sharing your comments regarding O'Reilly's Taproom & Kitchen, where we make every effort to provide our guests with an exceptional dining experience! We look forward to an opportunity to serve you again in the future, and thank you once again for highlighting your complete satisfaction at the Central Hotel! Warmest Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Weekend stay/ Hotel Employees were Great/ What I thought was very different that they had security. It Help Out Alot"

5
02/05/2016

The Hotel was awesome! If you didn't have to go any where everything is there. They had a Security Guy which was very helpful, spoke highly of Pub(Food) and that was everything he said it would be! I saw him later on talking to the kids that were staying there and gave them some Games to occupy there time.This is My Place to Stay every Time I Come Back To the Area!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate the time, and courtesies you have taken to share your awesome experience with the travel community! Our full service amenities, superior guest satisfaction, and enthusiastic team of hospitality professionals truly differentiate the Central Hotel from alternative accommodations in the region. We are proud to provide our guests with a great experience, and we thank you for personally recognizing Paul, our Security Team Member, for his outstanding service! We genuinely look forward to welcoming you back, and thank you again for sharing your feedback with future guests of the area! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Hotel experience"

5
02/05/2016

I recently had my wedding at the Best Western Premiere and let me tell you it was amazing. The staff was courteous and professional at all times. The rooms were amazing and they did an excellent job with hospitality. The staff was exceptional at catering to our needs and we didnt have any problems with loud guests. I would definitely recommend this hotel to anyone as well as anyone looking for a space for events. I would give them more than 5 stars if I could. Wonderful experience.

"Where excellence means optimum"

5
01/05/2016

We stopped at this hotel last November on our trip to Florida. We were so pleased that we decided to try it for a second time this April on our way back to Canada. If excellence needs a logo this hotel and its dedicated staff members should represent it. By the way, if you are greeted by Chelsea at the front desk give her our best regards. She is the perfect example of professional service. Breakfast is an option reasonably priced with high quality ingredients and service.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences at the Central Hotel with the travel community! We are pleased to hear we were able to welcome you for a second visit during your most recent travels through the area! We appreciate your kind words regarding our professional team, and for personally recognizing Chelsea for her unwavering commitment to hospitality. Chelsea is truly a model of excellence for all of our staff, and we will be certain to recognize her for her efforts! We look forward to welcoming you back during your future travels through the Harrisburg, Hershey Region; and thank you for providing us with an opportunity to exceed your expectations! Kind Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"A different impression upstairs"

3
30/04/2016

The Center is a lovely conference hotel -- the lobby is very welcoming, with a lodge-like appeal. The meeting rooms are typical of conference hotels, and there are plenty of them. The on-site pub was busy, offering daily specials and buffets. Best Western is slightly down the road from the main strip, where plenty of shopping and chain restaurants can be found... but is not safely walkable. If you are traveling without a car, The Center makes it comfortable to stay-put if necessary, while being close enough to run errands if you needed to. Your impression of this hotel would be 4 stars if you only attended the conference and stayed off-site. However, the room leak all the noise of the outside world, until all hours of the night. You'll see many reviews advising you to stay on the other side of the hotel. Take that advice if you can. The noise level was actually shocking, and I know we have all stayed in industrial park-type business hotels like this. Best Western is so aware of this problem, they provide white noise machines for guests. At the same time, they designate post 10pm as "quiet hours" in the lobby. Not so upstairs.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your candid remarks regarding your conference, and overnight experience with us at the Central Hotel. Additionally, we thank you for identifying our convenient location, flexible meeting space, and welcoming grand atrium as positive aspects of your recent stay. We recognize the importance of delivering a great night's rest for travelers, and our team is committed to providing our guests with comfortable guest room accommodations. We truly regret to hear we failed to exceed your expectations on this particular occasion. The hotel's quiet hours, and recommendation of a popular white noise app, are services that have been implemented to support our goal of providing our guests with comfortable, relaxing accommodations free from distraction. Our team is at the service of our guests, and we are committed doing whatever we can to ensure a memorable experience. We genuinely appreciate your comments, as it is through the observations and remarks of our guests that we will continue to improve upon our accommodations. Thank you for providing us with an opportunity to serve you, and for choosing to stay with people who care. Best Regards, Peter J. Chiccarine, CHA General Manger ?The Central Hotel

"Simply amazing!"

5
29/04/2016

I was at this hotel for a conference and not only are the facilities beautiful and well maintained, the staff was phenomenal. I work with a lot of hotels all over the country for events of varying sizes and this is by among the absolute best hotels and hotel staffs I have come across.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your kind remarks regarding your complete satisfaction with our overnight accommodations, and conference services. We will most certainly share your feedback with our team members, as it is through their unwavering commitment to providing genuine service that makes our hospitality promise a reality. We truly look forward to welcoming you, and your colleagues, back to the Central Hotel in the future; and thank you again for sharing your feedback with the travel community. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Trucks & Cars"

2
28/04/2016

The hotel is clean, staff is pleasant, rooms are clean. Sleeping well that's another thing, lots of traffic is very noisy. No fine Dinning! We have stated at hotels just off of 81 and hear no traffic this is the worst. We would never stay here again, just not our thing!!! And to expensive for what you get.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your feedback regarding your recent overnight stay with us at the Central Hotel. We appreciate your mention of our clean guest room accommodations, and the friendly service provided by our team of professionals. We are disappointed to hear you did not experience a great night's rest, however, and we understand the importance of delivering this basic expectation for travelers. Our team is at the service of our guests, and we are committed to acting upon any guest request to ensure a comfortable experience. In the future, please do not hesitate to contact a member of our team, available 24 hours a day, who will surely assist to ensure a great stay. We thank you again for sharing your comments, and for providing us with an opportunity to serve you. We genuinely look forward to an opportunity to exceed your expectations during a future visit to the Harrisburg, Hershey Region. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Beautiful room even with pets"

5
27/04/2016

Too often rooms for pets are sparce and plain. This room and the rest of the hotel were lovely and clean. It was a plesure to stay there even though the cost was higher than others we have stayed at. We would definitely come back.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for your recommendation of our accommodations for future guests traveling with pets in the Harrisburg, Hershey Region! Our team appreciates your positive remarks, and we are committed to providing our guests with comfortable accommodations! We certainly hope to have the opportunity to welcome you back in the near future, and thank you once again for taking a moment to share your comments! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"My stay at the Best Western in Harrisburg."

5
26/04/2016

We stayed at this hotel on the way to Florida to our condo for the winter. This is a great hotel and we were happy to return. We love this hotel, the staff are great and I love the restaurant right in the building.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your complete satisfaction regarding your stay with us at the Central Hotel! We are pleased to hear that we are your destination of choice during your travels from Canada, to Florida! It was such a pleasure to speak with you, and your husband, during your time with us, and we appreciate you sharing your comments with the travel community! We look forward to welcoming you back in the future, and thank you again for providing us with an opportunity to exceed your expectations! Warm Regards, Peter J. Chiccarine, CHA General Manager

"stayed here when taking grandson to legofest"

5
25/04/2016

beautiful hotel and accomodations. free coffee and cookies in lobby. great breakfast buffett and bar for nighttime pleasure. close to hershey world and tangor mall. walking distance to grocery store and many restaurants in 2 block vicinity. east access from highway. trully will stay here again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your kind words, and recommendation of our accommodations for future guests of the Harrisburg, Hershey Region! As you've mentioned, our convenient location, and full service amenities distinguish the Central Hotel from alternate accommodations in the area. We are pleased you also enjoyed your time in O'Reilly's for both breakfast, and dinner service! We aim to provide our guests with an incredible value, and we thank you for sharing your comments with the community! We look forward to welcoming you, and your grandson, back this summer during your visit to Hershey Park! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"We drove from Virgina Beach to go to Hersehy Park."

3
25/04/2016

We arrived at the hotel around 9:45 after a longer than expected drive from Virginia Beach. We had 2 starving teenagers and the girl at the front desk was nice enough to call the attached restaurant which was open till 10:00 to let them know we were going to be coming in to place an order. When we got into the restaurant the hostess told us to see the bartender to place our order which is where we find Matt, the most miserable employee ever! We told him the front desk had just called over to let them know we were placing an order and he shook his head no at us and said he knew nothing about it while walking away from us. Luckily for us, Jared happened out of the kitchen at this time and Matt asked him if he got the call about us ordering to which he replied, yes, I will make you up whatever you want with a smile on his face. Matt still refused to take our order, the hostess had to go into the kitchen to get Jared to come back out and take the order himself. Matt also refused to take our payment, Jared also had to do this also. More than complain about Matt, I write this review to give a big thank you to Jared who absolutely saved our night from being horrible and who did everything to make sure we were taken care of. Thank you Jared!!!

"Excellent Property for Conference"

5
25/04/2016

Our professional association need a location in Harrisburg to have our yearly conference. After holding it downtown for many years, we moved it here. We were more than pleased. Meeting space was great, food was excellent and the staff was friendly, competent and efficient. The rooms were clean and comfortable. Parking was also a big plus compared to the paid garages downtown. This is an older property that is in good shape. The only place that the property shows it's age is the hallways to the rooms. Certainly not a issue at all.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear PHLEGG, We are pleased our team was able to fulfill our service promise by exceeding your expectations, and those of your colleagues, during your recent annual meeting at the Central Hotel! Our team is committed to providing our guests with clean guest room, and meeting accommodations, and we thank you for recognizing the efforts of our dedicated team members! We also appreciate your observations regarding our guest room corridors, and I am pleased to let you know that we are working diligently with the area's finest wall vinyl specialists to improve our facilities. We recognize the importance of providing well-maintained accommodations, and we are committed to utilizing such valuable observations to improve the guest experience. We look forward to welcoming you, and your colleagues, back for the 2017 Annual Conference, and thank you again for sharing your experience with the readers of TripAdvisor. We appreciate your loyalty to the Central Hotel, and thank you for providing us with an opportunity to exceed your every expectation. Respectfully, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Friendly and decent area"

3
25/04/2016

I made reservations over the phone because we were traveling with a small dog. The total cost of our stay quoted did not include the $20 pet fee. Not the end of the world, but I was under the impression that the total cost was the total cost (minus taxes and what not). For $200 you can stay at a decent hotel in the middle of New York City. The cost for a no-view hotel with a hallway and side entrance that reeks of smoke, I felt overcharged. The area is pretty decent, close to the highway and several places to eat. The service was very friendly and helpful. DO NOT GET A ROOM BY THE POOL! The pool doesn't close until 10:00pm, and for exhausted cross country drivers who needed to sleep right away and wake up super early, this did not make for a good full night's sleep. Not really the hotel's fault, but this felt like the punishment room for having a dog with us. Called the front desk asking for their pizza recommendations and she nailed it with Naples, who delivered directly to our room. The express check out was great (just call the front desk and say you're leaving) after getting the bill slipped under our door. Made for a quick and easy departure. The lobby is really beautiful. Didn't stay long enough to take advantage of any of the hotel's amenities.

"Not so great."

2
20/04/2016

I chose this property because of all the positive reviews on tripadvisor. I was disappointed. The staff was friendly. The atrium was lovely. The room was not dirty but dingy looking. The sheets were clean but scratchy. The furniture was stained. I had a long trip ahead of me in the morning so I grabbed breakfast at the restaurant in the hotel. The eggs were barely warm, the home fries had some sort of greasy film on them and were not good at all. The coffee was ok and the toast was ok. The wait staff was very nice. I would not stay there again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent overnight stay with us at the Central Hotel, and for acknowledging our friendly, professional staff. We recognize, however, we did not provide you with a Premier experience, and are equally disappointed we did not exceed your expectations. I take full responsibility for the shortcomings you have mentioned, and am confident that our team will work together to improve our accommodations through established preventative maintenance, and deep cleaning programs. It was a pleasure speaking with you following your departure from the hotel, and we appreciate your consideration of our facilities for future visits to the Harrisburg, Hershey Region. Thank you again for sharing your feedback, as it is through the observations, and remarks of our guests that we will continue to improve. Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Friendly"

5
17/04/2016

The Best Western Premier the Central Hotel and Conference Center is wonderful. My son was there for three days. I felt at ease with people there. The employees made us feel comfortable.They were always willing to accomodate our needs. Thank you for being a well kept secret that more people should know about. I am hoping to return to the hotel for a stay this summer.I would very much like to thank Randy Smith and the ladies at the front desk. Thank you for taking a stressful time a little easier to deal with.

"Supreme Customer service from every employee"

5
14/04/2016

From the moment we walked in, Dawn took fabulous care of our bedraggled condition, we were immediately in a comfort zone. She provided welcome emotional support and had us in our room within minutes. The room was comfortable, spotless and nicely arranged. The next morning Ashley took up the reins at the front desk. She went so far over and above the norm that it was IMPRESSIVE. Between her and Randy we were provided transportation to and from downtown, locker rooms to change in, a comfortable place to wait while recharging cell phones, a variety of refreshments and last but not least, a shuttle to the airport. The staff IS the finest I have seen worldwide!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent travel experiences with us! We are pleased to hear that we succeeded in providing you with a memorable experience! Most importantly, we appreciate your personal recognition of Dawn, Ashley, and Randy! The spirit of hospitality spirit, and positive attitude exemplified by our team members truly differentiates the Central Hotel from alternate accommodations in the area! We thank you once again for your recognition, and for providing us with an opportunity to exceed your expectations. We genuinely look forward to welcoming you back in the future! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Boys high school lacrosse "

5
12/04/2016

I highly recommend this property! We had a block of rooms for our high school lacrosse players and also the parents that came to watch. We wanted a separate dinner for the players away from the families and Tim in sales was very accommodating. They set up a wonderful buffet that the boys and coaches really enjoyed. The parents also enjoyed a great dinner at the hotels restaurant, O'Reillys. So on top of having excellent customer service the hotel was very nice and extremely clean. There is no doubt that if we are back in this area again we will definitely be staying at this Best Western.

"Excellent experience BUT..."

2
11/04/2016

The lobby of this hotel is spectacular. It's truly impressive. When we first arrived the front desk staff were AMAZING! They were professional, polite, friendly and made us feel appreciated and welcome. Our room was clean and smelled nice but then I noticed that our easy chair was spotted with stains that appeared to be body fluids. I immediately went to the front desk and brought the issue to their attention. The petite blonde staff member acted completely put out by my problem. When she suggested giving us a new room, she was annoyed when I explained to her that we did not have the time at that moment to pack up our belongings and move to another room because we were on a tight schedule. I explained that we could do it later, when we came back to the hotel. She irritatingly explained to me that we needed to vacate the room so she could resell it! I then suggested she remove the filthy chair and replace it with a clean one while we were out. Problem solved or so we thought. When we were returned to our room several hours later. I noticed that it was the same chair (because of the stains on the arm). They had simply flipped over the cushion chair. I was disgusted. I again, brought the issue to the front desk's attention. The housekeeping manager was immediately in our room to look at the chair and then had it removed immediately. She was very professional and apologetic and gave us free coupons for the breakfast buffet. The rest of our stay was uneventful. I must say that even with all of the positive interactions with the staff, the filthy chair and awful service from one staff member really dampened our entire stay. I'm still shocked and appalled by the way we were treated.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your recent experiences with us at the Central Hotel. Our team works very hard to ensure our guests experience clean, comfortable accommodations, and I take full responsibility for the shortcomings you experienced during your recent stay. Our management team is committed to working with our exceptional staff of professionals to ensure we are focused on providing Every Guest, Every Time with a memorable experience. Please be assured, we will utilize your feedback as a learning opportunity to further develop our team, our processes, and our procedures. Thank you once again for taking the time to provide us with your experiences. We are committed to exceeding the expectations of our guests and appreciate your invaluable observations. We certainly hope to have an opportunity to exceed your expectations during future travels in the Harrisburg, Hershey area. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Very nice Hotel"

5
11/04/2016

I thought the hotel was great! It was clean and there were lots of in-room amenities that I appreciated. Everyone on the staff was very pleasant and cheerful. Room Service was only a $3.00 up-charge so it was nice having breakfast in my room. It was also a very short distance into the city. Free parking, free WI-FI, free bottled water in-room and free coffee all day in the lobby. Made my business trip very enjoyable.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Business Class Guest, We are pleased to hear your recent business class experiences at the Central Hotel exceeded your expectations! Our full service amenities, convenient location, and personalized service position the Central Hotel as a Premier location for corporate, and business class travelers in the Harrisburg, Hershey Region! Thank you for recognizing our clean, comfortable guest rooms, and for sharing your recommendation of our accommodations to future guests! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Great people"

5
11/04/2016

I want to say the staff here is great. Dawn the front desk ladies helped me out and made sure i felt like i was at home and did everything possible to make my stay comfortable. Awesome hotel and awesome rooms. By far the best place i have stayed at in a long time. And the shuttle driver randy was a big help as well. He told me about places to visit while here and a was a good friend ..... Awesome people and would recommend this place to anyone. I will be back to stay here again even if to just visit with staff great people.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction regarding your time with us at the Central Hotel! We appreciate your recognition of Dawn, and Randy, as their efforts unquestionably support our goal of providing superior guest service! It is our teams' unwavering commitment to hospitality, paired with clean, well-maintained facilities that enables us to provide memorable experiences for our guests. Thank you once again for recognizing the efforts of our entire team, and for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"front desk staff, in particular, Cher, went out of their way to be accomidating."

5
09/04/2016

the 2 room suite was like unto a honeymoon suite or presidential suite. The only thing lacking was a hot tub. Every amenity you could think of was there except a monogrammed robe. It seems to have the largest indoor pool in the Harrisburg area. they had a workout room and delicious homemade cookies and bottled water for each room.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your experiences with the travel community. We are delighted to hear we exceeded your expectations in regards to comfort, and conveniences at the Central Hotel. We most certainly will share your comments with Cher, as she truly embodies hospitality in her actions each and every day. It is her commitment, and the dedication of countless others, that enables us to deliver such memorable experiences for our guests. We appreciate your recommendation of our accommodations, and we are persistent in our goal to exceed the expectations of each guest who chooses the Best Western Premier, the Central Hotel! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Wedding Reception"

5
09/04/2016

My daughter's weeding reception was held at the Best Western Central Hotel. They far exceeded our expectations in service, attention, and amenities. My daughter's special day was made even more memorable as a result. Five Star all the way!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Mother of the Bride, Congratulations on organizing, and enjoying such a memorable event at the Central Hotel! Our team is proud to hear that we were able to partake in your special day, and we are pleased to hear that our service, attention to detail, and amenities exceeded your every expectation. It was such a pleasure to welcome you, and your family, to the Central Hotel for your wedding celebration! We appreciate your recommendation of our venue to future guests, and thank you for providing our team with an opportunity to serve you! Congratulations, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"No frills gold mine if you don't mind no frills."

3
08/04/2016

I really like this place, it is simple, clean and convenient. But it lacks the "nice" or the "wow" factor. Well, let me take that back. The wow is in the administration. Pete the GM is great. The staff he has working for him in management are all about making anything possible. I had a recent string of unforeseens in my stay and I called to talk about it and the whole night was taken off my bill Great customer service! The facility is blah. It's a paradise waiting to be discovered. For example, walk into the Bar/Pub restaurant. The decor is something from a 1970's sitcom covered in paneling and tall bar stools. The hipsters they have working in there are more about texting than serving. It could use a rehaul and a new menu. It hasn't been forced to change by competition so it just stays blah. Ive been coming here for 6 years and no significant change has taken place that I can see. The lobby here is a big, spacious, gold mine of possibility. But the decor is just not exciting. The Christmas lights in the ceiling have been the most significant thing Ive seen happen there. Problematic is that the hotel rooms look into the lobby so all the noise of the lobby knocks on the windows of the guest rooms. Not sure what they lobby should be but right now the little computer use it gets is not spectacular. There is no WOW. The rooms are the same, they lack WoW. Go next door to the Fairfield Inn and compare the rooms there to the rooms here. For the same price Fairfield will give you bright, clean and here you will get blah, clean. I really like this hotel, despite what I am complaining about. It is simple. It is clean. But it lacks wow. So, best asset is that the admin is working hard to make every trip a win. The staff around the hotel in housekeeping and grounds are really great. The place is super clean. But it you want wow or bright or pretty it is not here. It is simple, clean and functional. Sheraton is near by but it is too big. BW is just the right size. Fairfield is nearby and its got bright colors and modern decor but its too small. Best Western is the right size, no frills, great staff and well priced. Enjoy the stay.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We appreciate your contributions to the travel community, and thank you for sharing your most recent overnight experience at the Central Hotel. Our team of professionals is truly committed to the guest experience. We emphasize ultra-clean guest rooms, and facilities that are maintained at a high level to ensure our guests receive an exceptional value; and I am pleased to hear that we accomplished these initiatives! Most notably, however, our team members genuinely care for our guests, each other, and the property which ultimately distinguishes the Central Hotel from alternate accommodations in the Harrisburg, Hershey Region. It is this culture of care that you have described, and it begins with our management team, yet permeates throughout each level of our organization. We are proud of our facilities, yet it is most fulfilling to work with a team of incredible hospitality professionals who genuinely strive to exceed the expectations of each guest who chooses to stay with us! Thank you for your loyalty to the Central Hotel, and for providing us with an opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Best Wedding Venue"

5
07/04/2016

Choosing this hotel for my reception was one of the best decision I made during wedding planning. The entire hotel was extremely attentive to our every need and made sure that everything went smoothly. Everyone went out of their way to make it the best night ever. After the reception, they kept the restaurant open later than normal just because we had a large group still celebrating long after the reception was over. I've had so many people tell me how great the food was and how large the portions were and I absolutely agree with them. My cake maker also said this was one of the best venues he ever worked with. They were a well oiled machine and had a person designated to help him set up. I would absolutely recommend this hotel to anyone looking for a wedding reception!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Bride & Groom, We would first like to take this opportunity to congratulate you, and your family, once again on the celebration of your marriage! We are thrilled that we were provided with an opportunity to serve you, and host such a memorable event! Our team of professionals is genuinely committed to ensuring our guests experience friendly, personalized service and clean, comfortable accommodations! Thank you for recognizing the efforts of our team, we will be most certain to share your positive feedback with the members of our banquet, and catering teams! Thank you for recommending our services for future events, we look forward to providing many memorable experiences in the future! Congratulations, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"best best western ever"

5
06/04/2016

this place was amazing. absolutely first class with no hassles. if only all hotels could rise to this level.do not even consider another hotel in this area. the restaurant was also excellent.staff could not be any better with a great staff. very clean. they run a tight ship. ample parking.looking forward to coming back again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your complete satisfaction at the Best Western Premier, the Central Hotel with the travel community. We are proud to provide our guests with an exceptional value, and are committed to doing so through clean, well-maintained accommodations, and friendly, proficient service. We look forward to the opportunity to provide many additional travelers of the Harrisburg, Hershey Region with a similarly great experience, and thank you for providing us with an opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"No complimentary breakfast, clean hotel"

4
06/04/2016

The hotel facilities were very good overall. We have no complaints in this matter. The only thing we missed was not having a complimentary breakfast included in the price of the room. I understand that they have a restaurant on the premise but for 2 people, this adds another $20 to the overnight stay. The room is already expensive with no breakfast.

"Traveling with children"

5
05/04/2016

This hotel is PERFECT for travel with children. My family (2 adults and 2 kids under 6) stayed at this hotel over spring break. We requested adjoining rooms with another couple we were traveling with (also traveling with two small children) and the hotel fixed us up. We'd put the kids to bed with a movie at night and play board games in the other room. Our room overlooked the pool, which could get loud, but not at night, so no big deal. The pool was great, but a bit cold. The rooms have everything you'd need and were very clean. The best part was the staff. They were very helpful and SO FRIENDLY! From the front desk to housekeeping, they went out of their way to talk to us and ask us about our trip and make recommendations for places to take the kids. There was some construction going on down the hall from our room, but the only reason I knew about it was because I saw the tools and other equipment. No noise or construction workers wondering about. Can't say enough good things about this place!

"Excellent location for area attractions"

4
04/04/2016

The hotel is attractive & the guest rooms comfortable. The staff at reception were professional & accommodating. It is convenient to Hershey & the Amish community. The hotel amenities were adequate. The restaurant offered many options for a buffet breakfast. The Restaurant service was also good.

"Nice place to stay..."

5
03/04/2016

Affordable and you definitely get your money's worth. We had a pool side room and it was great as we have friends with smaller children who of course wanted to swim. We could all hang out in pool area with access right to rooms. I highly recommend this perk if your party will be swimming. Hotel staff was friendly and accommodating. Quiet time at 10pm is strictly enforced and we were very appreciative of that. Here's a tip feel free to quietly hang out in the lobby. The front desk has board games and guests are permitted to hang there all night. We had an enjoyable stay. Be sure to check out O'Reilly's Pub while there and seek out Jarod. Great server and bartender!!!!

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are pleased to read your positive comments regarding your recent experience with us at the Central Hotel! Our team members are genuine in their efforts to provide our guests with memorable experiences, and we thank you for recognizing their efforts! We will be certain to share your feedback with all our team members, especially Jarod, whom you've graciously mentioned by name! We are thrilled that we exceeded your expectations, and provided you with great value. Our convenient location, full service amenities, and friendly service truly differentiate the Central Hotel from alternative lodging choices in the area; and we appreciate your recommendation of our facilities for future travelers of the Harrisburg, Hershey region! Thank you for providing us with an opportunity to serve you, we truly look forward to an opportunity to welcome you back again in the future. Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Nice Hotel, Great Location and Amazing Restaurant"

5
03/04/2016

We went for the Farm show earlier this year. The hotel is just a few minutes from the highway with a beautiful, welcoming lobby full of good cookies, fruit and infused water. More than enough to keep fellow travelers with children happy as their crew checked in. The room was the norm, our King Suite room had the road view. Clean all around, nothing needed, everything worked well and was fine. We ate at the restaurant on site twice, once due to hunger and the other largely in part to a great first impression. It was good, attentive service and really really fresh, good food. No wonder it's popular with the locals. Breakfast isn't included but you can pay the discounted price when you make the reservation. Also at the restaurant on site, well worth the $9 with a hefty buffet and beverage service. I'm more of a fruit & waffle person but DH is more the egg and meat guy and he left full with no complaints as did I. Perks: Clean pool area with a nice sized heated pool & connecting hot tub. There is a game room, fitness room, laundry and free wifi that works without a hassle. The staff are friendly and the shuttle drivers can take you where you need to go or have you follow them if you're going the same way. Typical above and beyond PA courtesy and politeness - endearing and friendly. Great stay, nice hotel. Would stay here again without hesitation.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Farm Show Attendee, We would first like to take this opportunity to thank you for choosing our accommodations while attending the 2016 Farm Show. We truly value your patronage, and thank you for providing us with an opportunity to serve you. We appreciate your mention of our clean, well-maintained guest room accommodations, and our full service amenities! We aim to provide our guests with an exceptional value, and we are pleased to hear that we met, and exceeded your expectations! We look forward to welcoming you back… preferably prior to the 2017 Farm Show! Thank you once again for your comments, and for your recommendation of the Central Hotel to future guests of the Harrisburg, Hershey Region! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Pool party"

5
03/04/2016

Enjoyed the overnight stay with my adult children and grand children. The pool kept them busy and happy, tired them out, and we all slept well! Breakfast buffet the following a.m. cannot be beat for the price, assortment and quality. We will go out of our way to stay at this hotel when we are in the area next time. Sad to leave.........

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is genuinely our pleasure to hear of your complete satisfaction at the Central Hotel! Our heated indoor pool is the largest in the area, and we certainly thank you for sharing your families' enjoyment during your recent stay with us! We also thank you for recognizing our full hot breakfast buffet in O'Reilly's, as we are committed to consistently offering our guests with high quality breakfast items to ensure a great start to the day! We look forward to the opportunity to welcome your family back to the Central Hotel during future travels to the area, and thank you once again for sharing your comments with the travel community! Best Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Get Away"

4
03/04/2016

We stayed at this hotel for only one night for a get away, Our room was upgraded and it was exceptional. All the staff was friendly and exceptional. The hotel was very clean and very reasonable. It is close to many areas of shopping and entertainment. This was one of the finest Best Western hotels we've stayed and would do so again!

"Amazing Staff, venue, and Food"

5
31/03/2016

My husband and I chose to have our ceremony and reception here in March 2016. The event coordinator, Erica, was extremely helpful and accommodating. The staff was very professional and friendly. The rooms were very clean and comfortable to stay in. The food was amazing. We have already recommended others to get married here! This venue made an already special day above and beyond what I dreamed of.

"Motels and Traveling with a pet"

3
31/03/2016

Expect to pay more and receive less. We now feel like when we travel with our pet we do not get to select where our room is or often the type of room that can be available to us. Often the room is smelly with disinfectant which affects my allergies..

"Beautiful Place with Great Service"

5
30/03/2016

We were just passing through and wanted to find someplace to just spend the night. We checked tripadvisor and found this hotel at a reasonable price. When we arrived we were greeted by Steve at the front desk. He was extremely friendly, helpful, and kind. We had a few questions about the types of rooms available and Steve explained all of the options available and provided us with a great room. The room was clean, quiet, and comfortable. The Lobby is beautiful and elegant. We would highly recommend staying here.

"Staff very friendly"

5
28/03/2016

They made our stay very pleasant. Convinent restaurant in hotel. Food excellent services good..Establishment very clean. Room service great. A quiet policy at 10:00pm is good at night. Desk service anytime is a good feature.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your complete satisfaction regarding your recent stay with us at the Central Hotel! We appreciate your recognition of our clean, well-maintained guest room accommodations, and we will be certain to share your positive remarks with our many team members who are committed to hospitality excellence! It is through their passion for exceptional service that we are able to provide our guests with memorable experiences, and we thank you again for recognizing their outstanding efforts! We look forward to welcoming you back again in the near future, and thank you for providing us with the opportunity to serve you! Warm Regards, Peter J. Chiccarine, CHA General Manager

"Thank you"

5
26/03/2016

Me and my family had an amazing time, from the time we arrived to till the time we left. The staff is top class. On behalf of my self and my family I thank you for an amazing time at the hotel and for a chance to met a wonderful staff that made us feel like home

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your positive feedback concerning your recent overnight stay with us at the Central Hotel. Our team is passionate about providing our guests with friendly, personalized service; and we genuinely appreciate your recognition of their outstanding efforts. It is their commitment to exceptional hospitality that truly differentiates the Central Hotel from alternate accommodations in the area, and we appreciate your recommendation of our facilities for future travelers of the region. We look forward to welcoming you back to your "home away from home" in the very near future! Warm Regards, Peter J. Chiccarine, CHA General Manager

"Annual Hershey Trip with Hubby"

4
23/03/2016

My husband and I travel to Hershey at least once year for the PIAA high school state championships. This time it was for basketball and this was a relatively last minute trip. We rarely stay in Hershey because the hotels are too expensive, and this hotel in Harrisburg was a short drive from Hershey. This was my first time in a long time staying at a Best Western. We had never been to this part of Harrisburg, but there were several other hotels and restaurants close by. The lobby was very nicely decorated and the room was quite comfortable (particularly the fluffy pillows and number of pillows). We also liked the hotel and microwave in the room. While it is starting to show its age a bit, I was pleased with the amenities for the one night. One thing I noted was some dirt on the sink, but it was minor...nothing really to be upset about, It may have been something that fell from the ceiling, it was just a speck. When I booked the hotel, I thought it was in downtown Harrisburg, but I'm glad that it wasn't because the parking was complimentary. Our room was overlooking the lobby, which was different. So without going to the lobby we had no idea what the weather was like. We also paid at check-in, also different, but I was paying cash so I had no complaints. Probably the best part of the stay was the breakfast buffet in the morning. Though it wasn't free, it was extensive, with all the typical tasty hot breakfast items (2 types of scrambled eggs-with and without cheese, bacon, french toast with hot syrup, sausage gravy and biscuits, oatmeal with toppings) and continental cold items (fruits, yogurt, cold cereals, danish, donuts). It includes the drinks, which is also a perk. The breakfast area is in the restaurant, so there wasn't a concern about finding a seat. Overall, this was a very good hotel to stay in. We would definitely return again.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Dana – Thank you for providing us with the opportunity to serve you during your most recent trip to Hershey for the PIAA State Championships! We appreciate your mention of our convenient location to Hershey, and are pleased to hear that we exceeded your expectations by providing you with an outstanding value! Thank you for recognizing our clean, comfortable guest rooms, as well as our extensive full hot breakfast buffet! The comfort of our guests is paramount, and we genuinely appreciate your positive remarks regarding your time with us! We look forward to an opportunity to welcome you back during future travels to the area! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Good Value"

4
15/03/2016

Large room with comfortable king bed and sofa for less than $100. Clean bathroom. Large, lovely lobby. Dog friendly with lots of green space for walks. Our room was on the first floor and near the door so it was easy to take the dog out. Free parking. No free breakfast but restaurant attached to hotel. Breakfast was good. Dinner was average.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent positive experiences with us at the Best Western Premier, the Central Hotel! We aim to provide our guests with an exceptional value, and are pleased to hear we exceeded your expectations, and those of Man's Best Friend! Although breakfast is not including in our guest room rate, we do provide all our guests of the hotel with a $4 discount to enjoy our extensive full hot breakfast buffet! Our chef's pride themselves on providing an array of fresh breakfast options to ensure our guests start their day right; and we appreciate your recognition! We look forward to welcoming you back in the future, and thank you again for sharing your comments with the travel community! Warm Regards, Peter J. Chiccarine, CHA General Manager

"Good Value"

4
15/03/2016

We stayed at the Best Western on our trip home from Florida in January. It's conveniently located on I 83 close to I 81 and pet friendly, we had our chocolate lab with us on this trip. It was only his 2nd hotel visit and better suited than his first stay at the Comfort Inn on the way down. Nicey appointed rooms with comfortable beds and good amenities, breakfast was enough to start our next day. We thought the location next to the Interstate would be loud, but we all slept well including our dog.

"Great Conference Site"

5
14/03/2016

I recently stayed while attending a conference. The room was clean and well stocked with the needed amenities. The coffee they serve is very good and having flavored ice water available at all times is delightful! We were treated wonderful by the staff and they were all very helpful. The only downside was the road noise from 83; but requesting an interior room would fix that.

"Stay here"

5
10/03/2016

Came here for a one-night stay from Chicago, I had a co ple meetings in the area. Requested a King size bed when I made my reservation. When I went to the front desk they told me all the rooms with King beds were taken. So they put me in the family suite instead! It had a room with the King bed and flat screen to the left, and another section with two queen beds and another flat screen. It also was on the first floor so I could walk right out my back door to the indoor pool. The room was enormous for one person They easily could've given me a queen bed but instead, I got this upgrade for free. Well done, will definitely stay here in the future.

"Fair to middling"

3
09/03/2016

I expected a bit more but it wasn't awful. The coffee in the lobby was welcome when I would come in from the cold each evening, too bad it was only two nights. Bed was decently comfortable but room service was spotty. Sometimes great and sometimes pretty bad. Good water pressure in the shower. Their "quiet time" starting at 10 PM was blown to pieces by some kind of party where they were howling about 1:00 AM. The breakfast buffet was comped and enough to fuel me for the day, avoid the melons, they were soured. I wouldn't go out of my way to stay here again but I won't avoid it either.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Denise B – Our team genuinely appreciates your feedback relating to your recent stay with us at the Central Hotel. I accept full responsibility for the deficiencies you have mentioned regarding your time with us, and I am certain our team will embrace the feedback you have provided to improve upon our offerings, and services. Our housekeeping team is dedicated to providing ultra clean, comfortable accommodations for our guests, and we apologize for the inconsistent daily service which you received. We recognize the significance of consistently providing our guests with a high level of service, and we will utilize your comments to continue to develop, and coach our team members! In the future, a Manager on Duty is available 24-hours a day to address any items that may cause a disturbance in our guests' comfort. Please do not hesitate to let us know if there is anything we can do to improve upon our accommodations, as we are at your service! Thank you for providing us with an opportunity to serve you, and for your loyalty to the Best Western Family. Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Good Conference Hotel in Harrisburg"

4
08/03/2016

Haven't been to this hotel in over 10 years. I only stay in hotels in Harrisburg for business and to hold conference/workshops for teachers. I've been to them all -- some not as good as they used to be and some too expensive for me. This Best Western used to be a Sheraton and is at least 30 years old. The sleeping rooms have been upgraded with refrigerator and microwave in all rooms. The meeting facilities were very nice and furniture was in good condition. The food -- we had banquet food and ate in the restaurant -- was better than average for a hotel and for the price. More choices with lighter menus would be good for group meals. Overall, for the price the quality was very, very good. The hotel staff is very friendly and accommodating and quick to fulfill requests -- as a meeting planner, if the food is good and the hotel staff help me out when I need help -- I go back. I'll definitely go back to this Best Western.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest – Thank you for taking the time to share your conference experiences with us at the Central Hotel & Conference Center! We thank you for recognizing our well maintained guest rooms, and meeting facilities! Most importantly, however, we appreciate your specific mention of the great food and service provided by our dedicated team of professionals! We are pleased to hear we exceeded your expectations, and we genuinely look forward to the opportunity to welcome you, and your colleagues, to the Best Western Premier, the Central Hotel for future meetings and events! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Amazing service and the perfect place to hold a meeting or event!"

5
07/03/2016

We recently hosted a seminar with over 150 people at the Best Western Premier and it was fantastic! The sales team and staff took care of every detail perfectly. Food was excellent, room was very comfortable and our customers were extremely pleased. We already booked our next event and are looking forward to working with such a professional team again.

"Awesome hotel"

5
02/03/2016

This was by far our favorite hotel me and my family ever stayed at. The lobby is spacious and beautiful with lots of cozy chairs, couches, tables, tvs, computers, and even a bar. We stayed in room 211 which had a gorgeous view of the indoor pool and we loved it. The mattress and pillows in our room was very comfortable. The pool is large and inviting. Off the pool area is dressing rooms with showers, an arcade for the kids, and a big fitness room with very modern equipment. Even though the hotel was busy and wehad occupants in the rooms next to us.....you could not hear them. Also, they have an Irish pub with lots of good food and many different ales and laguers right in the hotel. The only thing i wish they would change is that they would offer some type of free breakfast but i will say it is very close to places to eat my favorite being the waffle house.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for sharing your comments regarding your recent stay with us at the Central Hotel! We appreciate your acknowledgement of our clean, comfortable guest room accommodations, and our full service amenities included our large heated indoor pool, and our on-site full service restaurant, O'Reilly's Taproom & Kitchen! We also appreciate your comments pertaining to our fitness, and health equipment! As a result of the feedback provided by our guests, we recently expanded our line of fitness equipment, and are pleased to hear that you enjoyed the new cardio, and strength training equipment! We look forward to welcoming you back during future travels to the area, and thank you for your complete endorsement of our accommodations for future visitors of the Harrisburg, Hershey Region! Thank you for providing us with the opportunity to exceed your expectations! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Friendly, helpful staff; nice clean motel"

5
24/02/2016

We spent the night recently at this motel. We found it to be a great value. We stayed at this motel the night before we caught the Amtrak into New York City. The motel allowed us to park our car in their lot for four nights while we were gone. On top of that, the motel shuttle took us to the Amtrak station and picked us up when we returned. We greatly appreciated that service. The front desk staff could not have been more friendly and helpful.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking the time to share your remarks relating to your positive experiences with us at the Central Hotel. Our full service accommodations, and convenient location to Amtrak, and Harrisburg International Airport, provide our guests with an exceptional value. Our dedicated team members truly differentiate the Central Hotel from alternate lodging choices in the area, and we thank you for your recognition of the friendly, helpful service which was provided. Thank you once again for sharing your comments with the travel community, and for your recommendation of our services for future guests! Warm Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"Surprisingly Nice for a Best Western"

4
23/02/2016

I joined my husband in Harrisburg this past weekend for a Music Conference at the Best Western Premier. I wasn't expecting much...my previous experiences at Best Western's led me to believe that I shouldn't expect much except a clean place to sleep for the night. I was pleasantly surprised to discover a stylish room with a comfy bed, and nicer than expected bathroom (though it is still just a shower, no tub, but the shower was oversized with good water pressure.) The hotel itself had a large, welcoming lobby and an Irish pub serving better-than-average food, with very friendly service and an enormous selection of beers. The layout of the rooms is a bit odd - our window overlooked the lobby, with no direct window to the outdoors (the lobby has enormous windows, so you do get sunlight, but you must keep your curtains fully drawn for any privacy.) I imagine it would get noisy if you wanted to take a 3pm nap and there was a conference going on. As for us, heading to bed at midnight, everything was quiet and peaceful.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, We are thrilled to hear that we exceeded your expectations during your recent weekend stay at the Central Hotel! We are proud to provide our guests with clean, well-maintained guest room accommodations, and we appreciate the acknowledgement of your complete comfort while staying with us! Our team in O'Reilly's Taproom & Kitchen aims to provide our guests with a consistent dining experience where great food, and friendly personalized service are the norm! Thank you for sharing your comments with the travel community, and for providing us with an opportunity to serve you! We look forward to the opportunity to welcome you back prior to next year's conference! Kind Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"This hotel spoils you after staying someplace else"

5
22/02/2016

Other hotels will have to raise the bar to match the service, quality and comfort that I expereinced. Plan on coming back this summer for a longer stay. Highly recommend this Best Western for pleasure or business.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Larry W, Thank you for your very kind words regarding the high quality service and comfort you experienced while staying with us at the Best Western Premier, the Central Hotel. Our team aims to provide friendly, genuine service to each and every guest who chooses to stay with us, and we are grateful for the opportunity to provide you with such a remarkable experience. Thank you for your recommendation of our overnight accommodations for future visitors of the Harrisburg, Hershey Region. We certainly look forward to welcoming you back to the Central Hotel for another exceptional experience this summer. Visit our website where you can find the BEST rates, and great Hershey Park Packages for the upcoming vacation season! Thank you again for your feedback, and for providing us with the opportunity to serve you. Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Quick-Sight"

5
22/02/2016

The place was really good. The front desk, cleaning staff, service overall, the breakfast (included in the room price) and the Pub exceeded any hotel price) I have ever stayed in. Overall the B/W Premier in Harrisburg is a winner.

"Great Place"

5
18/02/2016

This is my second stay at this hotel and it is even better than the first time. The rooms are comfortable and the stay was great. The staff is very helpful and friendly. The Irish Pub on premises is a great asset.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Christine Z, Thank you for sharing your feedback regarding your most recent stay with us at the Best Western Premier, the Central Hotel. We appreciate your recognition of our comfortable guest rooms, and full service accommodations including O'Reilly's Taproom & Ktichen! As you've mentioned, however, it is our team of exceptional staff members that truly raises the bar, and allows us the opportunity to exceed the expectations of our guests. We aim to provide genuine service to all our guests, and we are pleased to hear that we achieved this goal for you, our valued guest. We look forward to an opportunity to welcome you back during future travels to the area, and thank you once again for sharing your feedback! Best Regards, Peter J. Chiccarine, CHA General Manager ?The Central Hotel

"Last minute booking - peaceful stay"

4
18/02/2016

This was a lovely hotel for a last minute business trip. There is an Irish Pub on site. Delicious burger / fries and a pint of Guiness! The room was clean and quiet and the location was very convenient to my route.

"Great stay!"

5
15/02/2016

I had a business trip to Harrisburg, found a good deal at this hotel, and it was very close to the capital. A beautiful hotel, an exceedingly comfortable room with many amenities and a very helpful staff. I asked about a TV schedule and it was delivered to my room, I wondered why I couldn't connect to WiFi and they sent someone to check on the router. This is a classy hotel at a reasonable rate and I will definitely stay there when visiting the capital. I would just say to the hotel clerk, if you offer a free breakfast coupon to a guest at check-in, make sure the next guest receives the same amenity especially if they overhear and ask for it.

"Team Summer Hoops Tourney"

4
15/02/2016

We had 3 teams stay here for the USJN Hershey tournament last summer. All positive feedback from the families. The hotel accommodated a group dinner buffet after a long day of games, and the food and service were phenomenal. The full restaurant was also great for our extended stay and hungry athletic girls. Tim S, Central's group coordinator, was very flexible and easy to work with .. solid customer service!

"Superb"

5
14/02/2016

We were in the best western premier on Feb. 11 with our two Yorkshire terrorists. The staff were so very nice. The hotel is very clean rooms were spacious.The resteraunts connected to the hotel is very nice.Good food at reasonable prices.The breakfast buffet is all you could ask for. We will definitely return to this find hotel.

"Another great stay"

5
14/02/2016

My husband and I attended the Great American Outdoor Show in Harrisburg. This was the second time we stayed in this hotel. The rooms are clean and attractively decorated. The staff are friendly and helpful. We also enjoyed the restaurant and lounge for breakfast and dinner. The staff here were also friendly. Both meals were reasonable in price.

"Super Hotel"

5
13/02/2016

Wonderful friendly staff! Super fitness centre with a lovely pool. Everything worked well. Lots of extra treats, like the water infusion in the lobbly. We would definitely return to this hotel if we were in the area again.

"Don't stay anywhere else in Harrisburg"

5
13/02/2016

This was my third stay at this venue and each time has been excellent. The pool is a great plus especially during the winter. The staff is always friendly and helpful. The rooms have all been super, clean and quiet with fantastic beds. You can't go wrong staying here.

"Best Western Premier The Cetral Hotel & Conference Center"

5
11/02/2016

A beautiful, clean hotel with a very friendly staff. More than willing to help in any way they can with very prompt service. I cannot say anything but good about this hotel. The restaurant had delicious food and great service. The free breakfast I had in the morning was the best I ever had at any hotel.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, It is truly a pleasure to hear of your complete satisfaction regarding your recent stay at the Central Hotel. We thank you for recognizing our incredible staff for their friendly, prompt service, and similarly appreciate your mention of your positive experiences in O'Reilly's Taproom & Kitchen. Our food and beverage team is enthusiastic in their efforts to provide an exceptional breakfast experience, and we are pleased that we exceeded your expectations. We appreciate your loyalty as a valued Corporate Business Traveler, and although breakfast is not included with the room for all our guests, we most certainly appreciate your recommendation of our full hot breakfast offerings! We look forward to welcoming you back to the Central Hotel again in the very near future, and thank you for providing us with an opportunity to serve you! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"We won't stay anywhere else in Harrisburg"

5
10/02/2016

My friend and I stayed at the Central Hotel while in town for the Great American Outdoor Show. After the experience we had, we will be booking a room here in the future. As you walk in the front door, you are greeted by the beautifully decorated lobby. Fresh coffee and water were always available in the lobby. Our room was spacious, clean and looks to have been updated recently. We were pleased with the 10pm "quiet time". This was much appreciated after bad experiences in other hotels in Harrisburg. The hotel offered a complimentary shuttle bus to the show, which was also much appreciated. Every staff member we encountered was friendly. O'Reilly's Pub, located inside the hotel, was a special treat. The complimentary breakfast was much more than we could have ever expected. Eggs, pancakes, sausage, bacon, biscuits and gravy, oatmeal, fresh fruit and much more. We also ate (and drank) at the pub each night. There was no reason to go elsewhere. The food was fantastic and the beer selection was amazing. When you go to O'Reilly's, I hope you have the pleasure of meeting Victor. His personality and friendliness will make you smile, no matter what kind of day you are having. He made me smile and laugh even before I had my first cup of coffee. The Central Hotel went out of there was to make our stay memorable. We definitely got more than our money's worth. We are already looking forward to staying here again next year.

Peter C, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experiences with us at the Central Hotel, and for recommending our accommodations for future visitors of the Great American Outdoor Show. As you have graciously mentioned, our full service amenities, comfortable guest rooms, and convenient location provide our guests with an exceptional value. It is our staff, however, that truly raises the bar, and distinguishes our property from alternate lodging options in the area. We most certainly will recognize Victor for his outstanding commitment to guest satisfaction, and thank you for personally recognizing his efforts. It was a pleasure speaking with you in O'Reilly's prior to your departure, and we thank you once again for sharing your feedback! Kind Regards, Peter J. Chiccarine, CHA General Manager ? The Central Hotel

"A Wonderful Stay At The Best Western Premier"

5
10/02/2016