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Best Western Plus Riverfront Hotel and Suites, Great Falls

600 River Drive S, 59405-1886, Great Falls, United States - Ver en un mapa
Best Western Plus Riverfront Hotel and Suites - Vista exterior El Best Western Plus Riverfront Hotel and Suites se encuentra en el centro de Great Falls. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus Riverfront Hotel and Suites ofrece un relajante espacio para estancias junto al río Missouri y la ruta natural River's Edge Trail. Nuestra cómoda ubicación frente al río nos coloca cerca del aeropuerto internacional de Great Falls (GTF) con transporte gratuito de ida y vuelta al aeropuerto, el Parque Estatal Giant Springs, el centro explicativo Lewis & Clark, Benefits Health Systems, la Universidad de Providence, la base de la Fuerza Aérea de Malmstrom, el Great Falls Clinic Hospital y muchas otras atracciones y negocios, así como restaurantes locales. Siéntase como en casa en nuestras amplias y cómodas habitaciones. Todas las habitaciones cuentan con televisores de pantalla plana, acceso gratuito a Internet Wi-Fi de primera calidad, microondas, nevera, cafetera y mucho más. Muchas de nuestras categorías de habitación ofrecen hermosas vistas del río Missouri y algunas suites tienen balcones, chimenea y/o bañeras de hidromasaje. Comience el día con un desayuno caliente completo gratuito con una gran variedad de opciones saludables y abundantes. En verano, disfrute del desayuno en nuestro patio al aire libre mientras observa los patos y otras aves acuáticas retozando en el agua. Entre los servicios e instalaciones adicionales de nuestro hotel que admite mascotas se incluyen una piscina abierta las 24 horas, bañera de hidromasaje y gimnasio. Reúnase alrededor de la hoguera al aire libre para disfrutar de una buena conversación mientras asa sus s'mores sobre las llamas o dé un paseo a lo largo de la pintoresca ruta River's Edge Trail. Los huéspedes podrán disfrutar de un servicio y de unas instalaciones excepcionales en el Best Western Plus Riverfront Hotel and Suites en Great Falls. Nuestro cordial personal está preparado para darle la bienvenida y para proporcionarle una estancia realmente perfecta. Reserve su habitación hoy mismo en el Best Western Plus Great Falls Riverfront Hotel and Suites.

Best Western Plus

Riverfront Hotel and Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Lanzadera aeropuerto
    Lanzadera aeropuerto
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
Basado en la opinión de 1299 huéspedes
NOTA EMITIDA
Excelente
824
Muy bueno
322
Normal
95
Malo
26
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
69
De negocios De negocios
199
En familia En familia
456
En pareja En pareja
387
En solitario En solitario
57
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"river view"

5
User 22/04/2022

great location right on the river can't beat the view or location. Great for dog park right along river Dog park right down the road. Will be back Not far from shopping or interpretive center for Lewis and Clark

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel And Suites, responded to this review
Celticknotetc, Thank you for your lovely review. We are centrally located in Great Falls with easy access to shopping and site-seeing and museums. The Celtic Cowboy and Montana Club, fantastic eateries are nearby, but MacKenzie River Pizza and Applebees are a short walk away. We would be thrilled to welcome you again to the Best Western Riverfront.

"One of the best"

5
akr99, Calgary, AB 18/04/2022

We really enjoyed our stay at this hotel. The room was very comfortable with a view of the river. We were pleasantly surprised at the size of the room and a door separating the bedroom with rest of the room.

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel And Suites, responded to this review
Thank you for the excellent review, Akr99! We are glad you enjoyed staying in one of our suites on the hotel's riverside. We hope the view of the Missouri River from your very own balcony was relaxing. It would be a pleasure to welcome you again to the Best Western Riverfront in Great falls

"always enjoy the stay"

4
rickmancebo1, Great Falls, Montana 11/04/2022

the times ive stayed at riverfront have always been pleasant and the staff has always been more than acomedateing they make it worth the stay !! you can walk the river sit out on your balcony (riverside) or you can sit down at the fire pit ,go swiming or just hang out in your room ! but whatever ive done ive enjoyed

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel And Suites, responded to this review
Rickmancebol, As always, we are delighted to welcome you for another great stay! We are happy you shared your experience with fellow travelers, and we look forward to seeing you again soon!

"Great place to stay when in Great Falls Montana"

5
P674VUgeorgef, Colorado Springs, Colorado 11/04/2022

First we had to find a place that would allow a cat. They did, and didn't do an up charge. Manager was super helpful and friendly, despite I'm sure being very busy. Room was VERY clean, bed was super comfortable. The rest of the hotel was also very clean. Our room was updated.

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel And Suites, responded to this review
P674vugeorgef, We are happy to be a pet-friendly hotel. Thank you for your outstanding review and kind comments about Malissa. Our team is proud to provide the best possible experience for our guests, and we hope you will return to enjoy our hospitality again soon!

"Awesome setup"

5
User 04/04/2022

There is something special about how this hotel was designed. All amenities are right where you expect them to be unlike most hotels. Lots of areas to sit and visit on extremely comfortable furniture. Coffee room is across the hall from the breakfast area so super easy in and out. Ice cold water station a few feet away from that. It's located right on the Missouri River with outside seating, river walk trail blocks away from the traffic noise, yet still easy access to the highway. Quite impressed, and I travel a lot.

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel And Suites, responded to this review
SandmanBeaches, Thank you for your outstanding rating and review. We are glad we can offer our guests an open feel to intimate seating inside the hotel and outside the patios. We are pleased you enjoyed your stay with us at the Great Falls Best Western Riverfront hotel, and we hope to welcome you for another visit soon.

"Not the hotel it use to be!"

2
User 21/03/2022

The included breakfast and the hotel's location are the best things about this place. With that said, it is getting to be an old hotel that has changed hands now a couple of times and in need of major updating. For the price and service I think there is better places to stay.

Cyndy Wyatt, Marketing at Best Western Plus Riverfront Hotel and Suites, responded to this review
Ronald L, Thank you for taking the time to review your stay with us in great Falls. We are glad you enjoyed our riverfront location and breakfast service. Although we have changed names, our team has been under the same management umbrella since built more than 20 years ago. We keep everything fresh, and up to date as best we can and have plans for some changes soon. We hope you will return and have a better experience in the future.

"first time staying at this hotel"

5
User 21/03/2022

Our family was in town for a funeral. This was my first time staying at this hotel. Beautiful view of the Missouri River. There is a walking path behind the hotel. This was the cleanest hotel I have stayed at in Montana, employees were great.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Lori S, We are sorry for your loss and hope the life celebration you attended was beautiful and uplifting. We are delighted you enjoyed a great experience with us and hope your next stay is under better circumstances.

"Good clean place"

5
devonp925, Kalispell, Montana 12/02/2022

Stayed here for business. Rooms were good and front desk ladies were nice. Breakfast was nice. They have a pancake bobot that's fun to watch cook your flapjacks. So if you're looking for something to do in the morning. Give that a spin.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Devonp925, Thank you for a super-fantastic review. It was a pleasure to host your stay in Great Falls at the Best Western Riverfront hotel. It is lovely to offer our guests a hot and hearty breakfast every morning and jump-start the day. In addition, the "flapjack factory" is a vast source of entertainment for many of our visitors, young and old. We hope your travels bring you to our property again in the future.

"Great place to be "stuck""

5
Victoria A, Ironwood, Michigan 10/02/2022

We are pilot cars, escorting wind turbine blades. Due to closure at Canadian border we were unable to go any further. Brittany, who checked us in, went the extra mile to accommodate us. We have a small service dog and like being on first floor near a door. The hotel is very clean and comfortable. We had a riverview room. The property is very peaceful and quiet. Easy access to shopping and restaurants. The hot breakfast was very good. This will be a definite stop when in the area.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Victoria A, We are not entirely sorry you were interrupted in your journey since it brought you to our hotel. Thank you for the great review of the Best Western Riverfront hotel in Great Falls. We hope you will return to visit us again when you are in this part of Montana. Please be safe in your future travels.

"Simple stay at a clean hotel"

5
User 24/01/2022

Staff was helpful and friendly, room was clean, parking was adequate, and no complaints at all. Hotel is located in a convenient part of town with easy access to restaurants, etc. Fast check in and out.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Roam64698896253, Thank you for taking the time to review our hotel in Great Falls. Our pleasure is to make your visit to the Best Western Riverfront as worry-free as possible. We hope you will let us be of service to you again in the future.

"A Great Falls Stay Over Looking the River!"

4
Joyce T, Bozeman, Montana 17/01/2022

The staff at the hotel is very accomodating. Easy check in and nice breakfast buffet. We had a king suite & it was spacious-- a bit dated but clean. Over looked the river so the view was great. Could hear the train but didn't affect sleeping.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Joyce T, for a great rating! We are glad you enjoyed the best possible experience at the Best Western in Great Falls. Our team is happy to learn you were well served, and we hope you will return to visit us again very soon.

"Best Western was the Best!"

5
mikeharn, Olympia, Washington 10/01/2022

Cozy warm hotel in sub degree weather with an awesome breakfast each morning. All you can drink coffee was available too! I enjoyed the fitness center and wished I brought a swim suit for the 24 hour pool and hot tub. Staff was super friendly.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Mmikeharn, Thank you for your lovely review! We are pleased you enjoyed a wonderful experience at the Best Western in Great Falls. Our privilege is to offer the best service possible to our guests, and we look forward to welcoming you again to our hotel.

"Gorgeous room and views!"

5
User 10/01/2022

I definitely recommend the king suite with the fireplace and jacuzzi. The room was comfortable and the views of the river were perfect. We still stay here every time we visit Great Falls. The entire hotel was spotless.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Verkcoleman, for taking a moment to rate and review our hotel in Great Falls. We always enjoy hosting your visits and are thrilled to offer you a clean, comfortable, and soothing accommodation. The team at the Best Western Plus Riverfront will always be here for you when you visit!

"Wonderful stay"

5
GanDdncr, Saco, Montana 08/01/2022

We were celebrating our 50th anniversary with a stay at the Best Western. When we checked we were given a free upgrade on our room. The staff was so thoughtful. Our room was perfect…clean, quiet and good beds. The breakfast had everything you could want…we like staying here when we are in Great Falls!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
GanDdncr, Happy Anniversary! Fifty years is quite a milestone to achieve. Thank you for sharing it with us at the Best Western in Great Falls. It was a pleasure to host your visit, and we look forward to seeing you again in the future.

"Amazing- like always"

5
theblokefromberringa, Corryong, Australia 06/01/2022

This is the 3 rd time staying at this hotel in 2.5 years. Service is amazing, rooms clean, breakfast is very good with clean dining rooms and plenary of covid killer stations nearby the hotel common areas. Breakfast staff were the most accommodating we have met this trip. Would highly recommend

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, theblokefromberringa, for the excellent recommendation you will offer to your fellow travelers. We are happy you trust the staff at the Best Western Riverfront hotel in Great Falls to provide the best service possible to our guests. We look forward to hosting another visit for you in the future.

"Awesome staff!"

5
Cathy K, Garden City, Michigan 06/12/2021

Even with a full hotel, the girls went out of their way to help all of the guest. I was taking my granddaughter for her 8th Birthday night, all she wanted to do is swim, the pool was great. Breakfast was great choice of pancakes or waffles, biscuits and gravy.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Cathy, We are glad your granddaughter had a wonderful birthday celebration! Thank you for your amazing review and rating! We hope we can host future family gatherings for you in the future! We appreciate your comments on our team's efforts to make everyone comfortable.

"Nothing overwhelming"

3
blkjck5697, Calgary, Canada 06/12/2021

For cross border shopping, I normally drive to Spokane. I don't like driving through the Rocky Mountains during snow season, and with a need to pick up some purchases from vendors who won't deliver to Canada, I decided to use Great Falls as a receiving point, and spend a night there. We chose this hotel for our stay. It's a facility that could use a little modernizing. The fixtures in our room weren't shabby, but they have been around for awhile. The room and bathroom were clean, but wasn't happy to see a previous guest's food still in the fridge. Wasn't that happy with the queen bed I had - incredibly soft and may need to be replaced. Really disappointed with the front desk personnel. When I checked in at 3 pm, I asked what I could get for a late check out the next day. I was told I needed to ask whoever was working the desk the next morning to see what they could do for us. The next morning, one of the people who was there when I checked in was working. I asked as a Diamond Select level member how much later I could extend our stay, the front desk person said we could stay until 12 pm. Really? The hotel's website has their check out time at 12pm. So, she goes back to the office and says she'll talk to the housekeeping supervisor. After a few minutes, she comes back and says "We can let you stay until 12:30." While I took it, I wasn't happy. Thirty extra minutes wasn't much help to us. In a pinch, I wouldn't have a problem booking here again. That said, I'm not going to consider this place unless I have to. As a platinum member of Marriott's program, I'm guaranteed a 4 pm checkout if I need it. I'll have to consider the local Spring Hill Suites the next time I'm in town.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
blkjck5697, We apologize for the inability to offer you a later check-out. It would be a pleasure to accommodate it for you at a future date. We are so happy to see so many of our Canadian friends again! We try to have rooms available for guests at the 3 pm check-in time. We are glad you chose to stay with us, and we hope you will return to visit again.

"Most enjoyable motel stay ever"

5
Bruce C, Pensacola, United States 03/12/2021

My wife and I totally enjoyed our stay. The facilities were well maintained and the location - overlooking the river - was very relaxing. The staff was cheerful and extremely helpful. Will definitely stay here on our next trip to Great Falls.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Bruce, We are so glad you will return to stay with us again at the Best Western Riverfront hotel in Great Falls. It was a pleasure to provide you with an excellent experience, and we look forward to seeing you again soon!

"Pleased with stay"

5
forjetskier2017, Helendale, California 24/11/2021

Would stay again, staff was wonderful. Furniture was out dated but comfortable. the location was perfect. We enjoyed the continental breakfast; we also enjoyed the hot tub & pool. We did have a little confusion at check in. We reserved 3 rooms & one got dropped so that was one little snafu, but it was ironed out... Otherwise, good!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Forjetskier2017, We are grateful for your patience while sorting out your reservations. Thank you for taking the time to rate and review your visit to the Best Western Riverfront hotel. We hope you will return to stay again soon. It would be a pleasure to welcome you to great falls for another visit.

"Best Place to Stay in Great Falls"

5
User 22/11/2021

The room was furnished nicely with a table and two chairs and the beds were very comfortable. The breakfast was delicious. All the staff were wonderfully friendly and helpful. On top of all that, the view of the Missouri River was splendid!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
TravelingTexan2021, Thank you for the excellent rating and review! It was a pleasure to host your visit to the Best Western in Great Falls. We are delighted you enjoyed your stay at our hotel and the view of the Mighty Missouri River. We hope you will return to have another wonderful experience in the future!

"Excellent Staycation"

5
tammy3475, Cascade, Montana 08/11/2021

We needed to get away for a couple days, we also run a small motel, so it's a 24/7 job. A staycation was a perfect break for us. We stayed her before and knew this was a quiet and clean place to stay.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Tammy3475, Thank you for an excellent review! We know you appreciate the time and effort to provide guests with the best possible service. We are happy you chose to visit the Best Western Plus in Great Falls, and we look forward to hosting you again in the future!

"Excellent stay at the Best Western Riverfront Hotels and Suites!"

4
2Savvyseniors, Lincoln, Nebraska 03/11/2021

Excellent stay at the Best Western Riverfront Hotel and Suites. Hot breakfast was included in the price of our stay. Small parking lot but we were given ideas of where we could park our rig. Comfortable beds.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
2Savvyseniors, Thank you for the excellent rating! We are so glad you enjoyed your stay with us. Thank you for choosing to stay with us and we hope you will return to visit us again very soon.

"New Look same great service!"

5
User 02/11/2021

While the name and look of this property have changed, the exceptional guest service has not. Malissa and her team always provide a warm, homey environment to their travelers. i have the ability to stay at different properties with discounts, however i choose to stay with this team because of their attitude towards me and their other guests. Well Done!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
monahan2020, As always, it is a privilege to be of service to you when you visit us in Great Falls. There have been exciting changes for our hotel in the past year, but we still have the same welcoming and caring staff. Thank you for taking a moment to let us know you appreciate our service, and we hope to see you soon!

"SPETacular"

5
User 22/10/2021

Obadiah and I absolutely love BW Riverside in. The rooms are clean, updated, and so comfortable. The staff is friendly. The outside areas are clean and beautiful. It is such an enjoyable place to spend time with my boy and he loves the attention he receives. He knows the place well as this is our go to getaway hotel. He absolutely loves the king sized bed. I am still relegated a space about two inches past my body width, but it is still very comfortable.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
LdyPngn, We are always delighted to welcome you to our hotel in Great Falls. Our property has been pet-friendly from the beginning, and we are thrilled to see our 4-legged friends. We look forward to seeing you again at the Best Western Riverfront hotel

"Right on the river"

5
568kirkf, Flagstaff, Arizona 07/10/2021

Very clean, great breakfast options, walking path along river right behind the hotel and walking distance to restaurant. stayed in king suite which was very roomy. Pet friendly, nice clean pool with hot tub

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
568kirkf, We are so glad you enjoyed the location of the Best Western in Great Falls. Next to the Mighty Missouri River. We are pleased to offer a beautiful setting for our guests. Mackenzie River Pizza Company is a well-known local Montana chain and has a great menu variety. We hope you will return to stay again very soon.

"Best place to stay in Great Falls"

5
skonorth, Minneapolis, Minnesota 03/10/2021

We have stayed at this location every time we have visited Great Falls in the past 5 years and this time it is now a Best Western property (formerly a LaQuinta). The hotel is located on the river with an incredible walking path along the river and MacKenzie River Pizza next door. The property is well-kept and clean. We will be back.

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Skonorth, Thank you for staying with us in the past, and we look forward to many more visits from you in the future! We are happy to provide you our best service and comfortable accommodations. Thank you for the great review and rating!

"BW is the standard bearer."

5
cccmorris, Syracuse, Utah 02/10/2021

BW is the absolute best in consistency. Love the service, the rooms and flexibility. Always clean and very well kept rooms. They always accommodate my crazy travel schedule. The absolute best! Stay at your local BW!!

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Cccmorris, We are delighted to help you with the adjustments to your travel schedule. Thank you for your review and for being such a valuable patron. We look forward to your next visit!

"Filthy Room"

2
tm0ntes4, Indianapolis, Indiana 02/10/2021

Room was filthy! We found broken plastic pieces all over the carpet so it obviously wasn't vacuumed. Not to mention we found a dirty sock covered in hair next to the bed. Walls were dirty. Hairs in the bed. No excuse for a BW Plus room to be in this condition. Water also did not get hot even late at night. We checked in late and didn't discover most of the issues till the next morning, but the staff was not very friendly or concerned when we brought the issues up at checkout. Very dissatisfied customer and disappointed that I chose this hotel.

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
tm0ntes4, We apologize that you had an unhappy experience at our hotel. Our team is available 24 hours a day to assist our guests and to either move them to a more comfortable room or help with any issues they encounter in the room they are occupying. We hope you will return and let us offer you a better experience in the future.

"Awesome people great experiance"

5
johnheidrick, Warminster, Pennsylvania 28/09/2021

I always enjoy the stone and wood décor and this MT location nailed it. Clarissa is an awesome associate, she greeted us every morning with a smile as we ate our breakfast. She definitely enjoys her work.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Johnheidrick. Thank you for your wonderful review! We are delighted that Clarissa greeted you with her sunny disposition each morning. She is a great asset to our team. We hope you will return to enjoy our hospitality at the Best western in Great Falls again soon.

"Great place"

5
dolanorlando, Billings, Montana 23/09/2021

The room and service were great. The WiFi could have been better. I got faster service using my own data. Breakfast was great and the staff was friendly. Check in and check out was super easy. Good room for the rate.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
dolanorlando, It was our pleasure to be of service to you at the hotel in Great Falls. We are sorry the internet provider was experiencing a slow-down in their service. Normally it is quite reliable. We look forward to seeing you again in the future at the Best Western Plus- Riverfront hotel.

"Suite with balcony"

5
User 21/09/2021

We stayed in one of the riverfront suites. The room was great. We had a chair and loveseat with a large television in one room. A two burner stove, sink, dishwasher, microwave and a small refrigerator across from the bathroom dividing the living room from the bedroom. The bedroom had a medium size television and a balcony overlooking the river. The view from the balcony was nice but could have been better. The breakfast area was nice but the food was so so. The eggs were cold but we microwaved them. We would stay there again but probably not get the river view room.

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Getaway12015424623, We are so glad you enjoyed your visit to the Best Western Plus in Great Falls. We are delighted you liked the two-room suite on the riverside of our hotel. Many guests are happy with the individual balconies we offer with our river suites or the common area patios we have for all visitors to enjoy in the evening. We look forward to seeing you again in the future.

"Excellent place"

5
User 15/09/2021

Amenities are amazing, view is awesome and staff is great! Good place to stay with pets and children! Had a lil issue with the ac unit but the maintenance guy got it fixed asap, twice! Beds are good and relaxing and so is the jacuzzi

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you,729tashaa, for taking a moment to let us know you had an excellent experience at our hotel in Great Falls. We are glad we could repair the a/c unit without any inconvenience to you. We are delighted you had a relaxing visit, and we hope you will return to enjoy many more great visits to the Best Western riverfront hotel.

"favorite hotel in great falls!"

5
Freedom43330728186, Warden, Washington 05/09/2021

It is always a pleasure staying here. rooms are clean and quiet. staff is friendly. The view over the river is great while sitting on the balcony. My company puts all guests that come to see us in this hotel.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Freedom43330728186, It is indeed our pleasure to accommodate your visitors. We are delighted to make them and yourself feel at home, and we hope always to be your choice for lodging in Great Falls!

"Love this location"

5
jodigilje, Choteau, Montana 27/08/2021

Always a great stay! The rooms are very clean and quiet. The walking path and landscaping beautiful. This last stay I was in the jacuzzi room. I will definitely book this one again. Well worth the upgrade.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
As always, Jodigilje, we are so pleased when you enjoy a visit to our hotel. There are so many things to enjoy about our property. The riverside setting and trail behind the hotel extends for miles to the grounds and landscaping, patios and pool, and fire pit. We hope you will return to have more great experiences with us in the future.

"Nice location in Great Falls"

5
ThefishGod801, Salt Lake City, Utah 23/08/2021

Very clean, front desk person couldn't have be nicer! Step out the back door and you're on the river! I will for sure we staying next month when I come back out. Couldn't say enough about this place. Awesome!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
ThefishGod801, We are so happy you had a wonderful experience at our hotel in Great Falls. We would be thrilled to host your next visit to our hotel in the future and hope you will return to us soon.

"Great location"

5
pshoe0528, Edmond, Oklahoma 17/08/2021

We needed a stay for one night on a western road trip. This hotel was in a great location. The front desk staff very helpful. Room and bed were comfortable. Only negative was the sink in the bathroom had strange water pressure/flow issue. There is a MacKenzie River Pizza Co restaurant right next door that was convenient for dinner. Right on the Missouri River with walking trail.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
pshoe0528, Our team was delighted to have been of good service to you. Thank you for your wonderful rating and review. We are glad you enjoyed our location along the Missouri River. We hope Oklahoma can spare you again in the future to join us here in Great Falls for an extended visit.

"Great Falls and great trip"

5
Dean O, Bend, United States 24/07/2021

Beautiful location on the river, easy to get to and close to all main roads and the airport, great pizza place next door. The staff was friendly and professional, the rooms and hotel areas were spotless. Very happy with Best Western Plus

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Dean O. Thank you for the great 5-star review. We are glad you enjoyed our hospitality in Great Falls and our well-cared-for rooms. We hope you will be able to return in the future for another wonderful visit.

"Very comfortable"

5
User 23/07/2021

Staff was very courteous, very comfortable and clean rooms. Breakfast choices were plenty, room was clean, very beautiful scenery, yard parking lot was clean, pool area tidy with towels that were supplied and refreshed when low.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
montanagirl178, We are delighted you were our guest in Great Falls. Thank you for submitting a 5-star rating and review of our property. We would love to have you return to stay with us again.

"5+ but for one exception"

4
DPfromColorado, Boulder, Colorado 16/07/2021

This is a new or recently-updated hotel. Modern bathroom tile and fixtures. Paint seemed fresh. Carpet reasonably clean. No ceiling light, but good lighting generally. The cleanest and best-maintained guest laundry I have ever encountered! Very friendly and helpful staff. Good temp control. Good desk/chair. They were doing an order-ahead bagged breakfast which worked well for us. The only reason this is not a 5+ is because the bed was too soft and sagged towards the center. Good location with easy access to everything you need.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
DPfromColorado, Thank you for a fantastic review! We are so glad our well-appointed room was to your liking. I am sorry about the bed and will look into a replacement. We would love to host another visit for you in the future. Maybe get the elusive 5th star........

"Overnight stop with pets"

5
meganl881, Edmonton, Canada 14/07/2021

My husband and I were on our way back from the desert driving to Canada. This is the perfect stop, especially if you have dogs. It's less than 2 hours to the border, there is a beautiful park amd river walk out back with incredible sunsets. We always stop at this location. Always clean and friendly with breakfast. Comfortable beds and good showers. Everything one needs.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Meganl881, for your great review and rating! We are always happy when you visit us and are glad you can do so again. We love providing excellent service and hospitality for our visitors in a beautiful setting. we hope you can stay with us again soon.

"Great Falls Visit"

2
User 10/07/2021

The staff was helpful enough. Breakfast was limited choices with no description of the choices. You must make your breakfast choice the evening before and turn it in to the front desk. The room floor was very dirty. But the room amenities were fine.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 406-761-2600.

"Three marvalous evenings here recently."

5
eur0star, pacific northwest 06/07/2021

First visit last month. Great family hotel. Nice location with views of the river for many rooms. Make sure to ask for a river view. Nice location to many amenities. friendly staff. Room was comfortably large. Shower/bath combo were great. TV and channels all acceptable. Very clean. Front desk was very helpful with advice despite a large conference in the city. We will stay here again and again.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
eur0star, Thank you for a most excellent review! We are delighted you and your family enjoyed your visit to our hotel. We are pleased you found the rooms well-appointed and comfortable. Our team is happy to direct visitors to the best-served restaurants and attractions in the area. We hope you will add our location to the places to visit again and again.

"A FAMILY GET AWAY"

5
User 05/07/2021

we booked last minute so the kids could have some fun . the booking tok 2 minutes , checking in was a breeze . we used the hot tub, pool , fire pit and wifi. we had no issues and enjoyed our stay . would recommend for anyone looking to get away in great falls.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for you fantastic review, anicialfigueroa! We are so glad you could enjoy our property and the amenities we provide. Our team is so glad they served you well and that you will return to us again.

"Lovely hotel right on the Missouri River"

5
Gert-Jan R, Zeist, The Netherlands 02/07/2021

We have been in a few hotels now after / during this Covid period, and this is the first that was really clean. The staff were friendly and helpful. The rooms and pool and outside area were all kept clean. I would love to have every hotel like this one. Definitely recommend to anyone going to the area. Bed was wonderful, and so was the shower. Breakfast, even "grab & go" was outstanding and more than we could eat.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Gert-Jan R, for a fantastic rating and review, We are so glad we could provide you with a clean, comfortable room and filling breakfast. We also are grateful that you appreciated our efforts to keep our visitors healthy. Our property is indeed in a beautiful and relaxing setting. We would love to host another visit for you in the future.

"Nice location and great place to stay"

5
User 29/06/2021

Very friendly staff. Clean Rooms, Great Location. I have stayed there many times. Check in was very quick and easy. Grab and Go breakfast was well done by pre-ordering the night before. Really secure parking area with good lighting.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
dhamms, We are always happy to see you when you visit us in Great Falls. Thank you for a glowing review. We hope you will be back to visit soon.

"Needs updating and cleaning!"

3
takn123, Everett, Washington 29/06/2021

UPDATE THIS HOTEL ! I use Best Western because of their reputation for ensuring clean, well maintained hotels and rooms. We were traveling with a pet, but obviously this hotel "designates" certain rooms for pets, and the room we were in smelled like a thousand tomcats had been living there. The stink was overpowering, carpet full of pet hair, and worn beyond usability, torn curtains, dirty windows and slider door to balcony. Found bobby pins under bathroom sink, coffee stirrer under bed (what? Why no solid bed frame?) We reserved a king room, ended up in a king suite with a jetted tub, nice, but hot water rain out before we could fill it all the way. Small bathroom vanity, right near door, no way to lay out personal items, full length mirror on wall by door, so felt like there was no privacy. Walls in the shower area appeared to have mildew along the baseboard. There was only 1 bar of soap, and no soap dish at either the washing sink or in shower, so there was always a mess. The sink was a very shallow "bowl" sink and was useless. Old cabinetry in the kitchenette area, that didn't close all the way, missing shelves in mini-fridge. (We found out from friends that this was a former "La Quinta" Inn that BW took over. Great location, lovely from the outside, even the hall carpets and hallway paint seemed fresh, but our room itself, fell short of our expectations. Due to covid, breakfast was "modified" to be bagged, premade choices that we filled out a card for each day. No changes from day to on choice, and thank goodness the microwave actually worked because the "breakfast sandwich) was frozen and we had to go back down to get some napkins and paper plates to actually prepare them (I ended up not eating mine). Pre-packed fruit in jello, milk for cereal that had that day's date as the expiration, all "pastries", were nothing more than a pre-packed Little Debbie type cinnamon bun. I will note that the young lady at front desk was very receptive after our first night when I told her about the overwhelming smell. She sent housekeeping up right away to "spray" an odor reducer, which only masked the smell slightly. She was again very apologetic when I checked out and told her the smell never really left and I ended up buying and using an entire bottle of pet odor destroyer myself (which again, only slightly reduced the smell). She wanted to move us to another room after the first night, but due to a major event, there were no other rooms. I had to spray and steam the clothes we brought for the funeral we were attending and kept them closed up tight in a travel bag in the closet to keep them from picking up the smell. I would hope the hotel will take the time to update all the rooms, as it is a fantastic location on the river, and the staff was very friendly and attentive.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
takn123, Thank you for taking the time to write a detailed review of our hotel. We appreciate you letting us know of the issues you encountered and will address them with our maintenance and housekeeping staff. Our team works hard to make every guest feel welcome and comfortable. We hope you will accept our condolences for the loss you suffered and hope you can return at a better time and enjoy another visit to our property.

"Skimpy “free breakfast”"

3
McCoolzie, Honolulu, United States 22/06/2021

This is a nice looking property with comfortable rooms but they really skimped on "free breakfast." We visited in between stays at other Best Western properties that offered full, sit-down breakfasts with eggs, bacon, sausage, waffles, oatmeal, etc. This Great Falls BW property did not offer sit-down breakfast, just a very limited grab-and-go option of yogurt, granola bars, etc. It was a very disappointing contrast to the other BW properties that provided full breakfast service. They are delivering much less value to customers. At check-in, the front desk blamed it on staff shortages, which frankly aren't the customer's problem.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
McCoolzie, Thank you for choosing to visit us in Great Falls. We are sorry our breakfast offering was a disappointment. We are hoping to fill the position for breakfast host/hostess soon. We are grateful for your understanding of the situation and we hope you will return to visit soon.

"Beautiful hotel with amazing view of the river"

5
User 10/06/2021

This was a great hotel on the river. We had a room with a spa tub and a balcony. We were able to enjoy both. The sunsets were awesome to watch from the balcony and the spa tub was very relaxing after long days of being out and about. Our son went and enjoyed the pool and hot tub both of which were nice. For us the only thing was the odor in the room. It smell like sour water. We reported it to the front desk they did have someone come up and spray some sort of cleaner, but the smell did not go away. We opened all the windows and the balcony door which helped to eliminate the smell.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Mjwhiteside25, Thank you for the amazing review! We are thrilled you were able to enjoy the attributes of the room. Our staff is always eager to help resolve any issue that presents itself to our guests. Thank you for alerting us to a water problem. Your input will help us improve on the service we offer. We hope you will return to have another delightful visit soon.

"Very"

5
User 09/06/2021

Very clean, comfortable hotel in a great location! The rooms are spacious and the beds are comfortable. There is a beautiful walking path along the river as an added bonus! Nice artwork and decor too!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Lilnubbin, We are very pleased your visit to our hotel was a memorable one. We have to agree that our peaceful location along the river is worth visiting. The River's Edge Trail extends more than 26 miles! This team is dedicated to making every guest feel welcome and comfortable.

"A very good option for Great Falls"

4
efpatters, Los Angeles, California 07/06/2021

We recently spent 2 nights in Great Falls. I was looking for a hotel that would be centrally located and I think this BW fits the bill. The best part is that it's right on the Missouri River, so definitely book a riverfront room with a balcony - we spent quite a bit of time sitting on our balcony with that fabulous view. The hotel is a short and easy drive to the Lewis & Clark Center or downtown for the CMRussell Museum. The daytime front desk staff was extremely friendly and very helpful explaining the special circumstances in place due to COVID. The late afternoon staff - who checked us in - were polite but didn't do much to explain the processes. It makes a difference; we didn't really feel welcomed until the next morning when we spoke to the daytime staff. Due to COVID, the hotel was not doing daily maid service but made it very easy to get new towels, toiletries and empty trash cans. Instead of a breakfast buffet, they had each guest complete a menu the night before and pick up their breakfast bag the next morning. They did a very good job with this - it's not just a granola bar, there are cereal options, hot sandwiches, muffins, drinks etc. It was well done and our balcony came in very handy for eating our breakfast. \\ We selected a suite and were very happy with the modern bathroom and little bar/kitchen area, all in good condition. The suite gave us extra room but I'm not sure we'd select a suite next time. The living room area has no windows so it's very dark (plus upholstered furniture was dark and a little dingy) and a little depressing. The bedroom was much lighter because of the sliding door to the balcony. Also note that the heat/air conditioning system in the suites is a little strange. There's one thermostat, so one room is always colder or hotter than the other. Still, the BW is a good option for a visit to Great Falls - beautiful along the river and much closer to sites in town than the other hotels out on the main strip leading into town or by the airport.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you. efpatters, for a fantastic review! Your detailed description of our services and room will help anyone who is unsure of our property's attributes and make an informed decision about their stay. We are so glad you got to visit many of the attractions of the area. The CM Russell Museum is the largest western art venue in the country. We hope you will return in the future and enjoy more of the special places in Montana.

"Recommend and good location"

5
JFandSR, Murrieta, California 13/05/2021

Hotel not too far off interstate right along the river. Easy check in, clean and there is a lovely path along the rover to walk or ride bikes. Close to restaurants and town. Hotel has bikes you can check out to ride along river. Good breakfast and quiet.

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
JFandSR, We are so glad you enjoyed your visit to our hotel in Great Falls. The setting here along the Missouri River is very serene and relaxing. Our River's Edge Trail loops around the area for many miles with pull-outs and parks along the way. Thank you for your lovely review and we anxiously await a return trip from you.

"Great location for pets and great rooms"

5
468marj, Bigfork, Montana 05/05/2021

With a room on the main floor and a sliding glass door that opens up to the river walk, it is the perfect place to take your pet. The river walk is one of the most scenic areas in Great Falls. The paved walkway is safe and scenic. The rooms are spacious, clean and very comfortable. I found the staff to be very helpful.

Cyndy W, Public Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
468marj, Thank you so much for taking the time to review our hotel. We are thrilled your visit was great for you and your fur baby. The ground floor suites are really popular with families and pet parents alike. We hear from many guests how much they appreciate the location of our property and the serenity of the river walk. We hope you return soon to enjoy another visit.

"Great!"

5
beth4062021, Rudyard, Montana 25/04/2021

Very clean rooms with great staff! Definitely will be staying there again! Even with Covid restrictions it was a good stay. The bathrooms were spacious and heated worked in the room. Staff was friendly and very helpful

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Beth4062021, Thank you so much for your review. We are so glad you will be returning to our hotel in the future for another great experience!

"Nice room at a decent price , a no problem Best Western stay"

4
Rust-E-Junque, Hermiston, Oregon 24/04/2021

Nice room with a river view , a no problem Best Western stay , the trains crossing the bridge about a half-mile away were rather noisy at 10 and 2 o'clock , though! Not hotels fault , just an observation ..

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Rust-E-Junque, for your rating and review!. The view of the Missouri River from the riverside rooms is calming and gorgeous at sunset. We have one of the best locations in Great Falls. We hope you will visit us again soon.

"Very Comfortable and Clean"

5
User 16/04/2021

Room was very clean and comfortable as was the lobby of the hotel. We had a kind size bed with a fireplace and jacuzzi tub - real luxury after long day on the road. Would strongly recommend this hotel. The staff were friendly and welcoming providing great service both on checkin and check out! Will definitely be our stop over on our trip to and from Canada!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, GramaToni, for the fantastic review you wrote! We are so very glad you visited us and are hoping to see you and many of our friends from Canada again. We have missed your visits this past year. We are happy our staff was able to offer you the best service possible during your stay.

"Would stay there again"

4
912geralde, Columbus, Montana 15/04/2021

Hotel location was nice right by the river, the staff person that checked me in was pleasant and the room was fine. The grab-n-go breakfast was pretty minimal but the nice thing was that they gave you a menu to fill out and hand in ahead of time, and then when you stopped by in the morning they had your sack breakfast ready to go. Nothing outstanding overall, but nice and I would stay there again.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking the time to review our hotel, 912geralde. We are thrilled you stayed at our hotel and were pleased with the service you received. We hope you will visit again soon.

"Weekend Getaway"

5
226trishag, Columbia Falls, Montana 13/04/2021

I loved staying at this Motel, very clean, stayed in a King Suite which was so nice had a Balcony so we could look at the river. Large room, great customer service. Pool and Hot tub was in a great location.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
226trishag, Thank you for taking the time to give our Great Falls hotel a fantastic review. We are delighted your weekend getaway was a success! We do hope you will visit again soon.

"Sweet room"

5
horsepoor2021, Vale, Oregon 12/04/2021

OK really nice room we got one of the rooms over looking the river. The whirlpool and fire place was super bad a$$. My wife loved it it was worth the extra money. Now this corvid thing has the breakfast thing lets say OK it sucked.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Horsepoor2021, Thank you for the great review! We hope to be able to offer a proper breakfast again soon. Thank you for visiting us and we do hope to see you again!

"hesitation to return"

3
User 11/04/2021

I stayed in one of the king suites. It was clean enough at first but then when I opened my "new" complimentary conditioner bottle I found a hair in it, like if a man was shaving one of his hairs fell in. Did they replace the bottle of conditioner? are they rebottling old conditioner? I threw it away without taking a photo because I didn't want to freak out my family. Just wanted to give you all fair warning.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Smuggy, Thank you for staying with us and for your review. I can assure you that we didn't refill the bottle and I can see how disturbing that would be to find a hair in a new bottle of conditioner. I will reach out to my supplier and check some of the bottles from our recent shipment. Please never hesitate to let us know if there is an issue during your stay. It would take us more in labor to fill those small bottles than to replace it with new ones as well not very sanitary. Thanks again for staying and we hope you will give us another try! Happy Travels! Malissa

"Great Best Western"

5
donwayneh, Bellevue, Washington 30/03/2021

This place is every nice, I like the décor and has the best very large pool and hot tub, water temp was heated to the just right temperature for both hot tub to pool. Thanks and the staff was so friendly

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Donwayneh, we are delighted to hear that you loved our modern/rustic decor and that you had the opportunity to relax and unwind in our spacious indoor pool! Our friendly team members work hard to offer exceptional guest service and thank you for recognizing their efforts. We enjoyed having you as our guest and welcome you to stay with us again the next time you are in Great Falls. Hope to see you soon!

"Pleasant"

5
RobOT386, Burleson, Texas 23/03/2021

The front desk assistant was wonderful. Cleanliness and appearance of room was great! Riverside geound floor rooms are excellent if you have dogs with you with the room having a sliding glass door to exit thru.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
RobOT386, thank you for taking the time to share your experience with us and for your wonderful comments about our front desk team members. We are so glad that you were able to stay in one of our riverside rooms and that the easy access worked well for your fur-friend too. We are already looking forward to welcoming you back the next time you are in Great Falls. Hope to see you soon!

"Best place to stay in Great Falls"

5
BeausMom2014, Bend, Oregon 13/03/2021

Truly the best place to stay in Great Falls. Marlou is always so welcoming and genuinely happy to see us. Room 106 is our favorite - and Pepper loves being allowed to stay with us. Secured covered parking is fabulous especially when the snow flies. Quiet, clean, comfortable and historic. Celtic Cowboy serves a fantastic jaeger schnitzel for dinner and a great breakfast on Sundays. One of our favorite places to “get away”.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
BeausMom2014, we appreciate that you took the time to review your stay. It is great to hear that you had a wonderful time in Great Falls and we hope that your travels bring you back our way again soon!

"Great Hotel"

5
National05, Hogeland 12/03/2021

Our experience was good. Room was nice. Only thing was that there was only one packet of regular coffee and we didn't realize that until morning. The breakfast was good. Several choices. You are given an order sheet at check-in where you make your selections and everything is in it in the morning for pickup.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking a moment to review your stay with us National05. We are delighted that your visit with us was wonderful and that you enjoyed or current Grab and Go breakfast. We apologize about the lack of coffee in your room and will visit with our room attendants about this. We do hope that one of our friendly team members was able to take care of this for you. We enjoyed having you as our guest and welcome you to stay with us again when your travels bring you back our way. Hoping to seeing you again soon!

"Excellent quality and value"

5
User 10/03/2021

This hot tub suite with see through fireplace and walk out patio, room 127, will be one we definitely will be one we request again in the future. An excellent view of the river also. The staff was very friendly very helpful.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Kmk32tx, we are so happy that you were able to stay in one of our hot tub/fireplace suites! These rooms are so comfortable and cozy, and we agree, the beautiful view of the river makes the room that much more special. Our team members love to wow our guests and we are so glad that you were impressed by their efforts. Please come back and stay with us again and don't forget to request your favorite room. We enjoyed having you as our guest and hope to see you again very soon.

"Unfortunate stay"

1
User 02/03/2021

They need to clean rooms better found dirty sock at the top of the bed between the mattress. Holes in the bed over like a rodent got to them. I called for a play pen for my 2 month old I was told prior at check in that they would bring me one and didn't and I also went down there a second time before calling and they said They'd bring it but never did then when I called they said the no longer have any available. I was very frustrated. The baby has to sleep with us do to this and that is extremely in safe and increases the chance of SIDS. Thus causing me to get a terrible night sleep because I was worried constant checking in the baby. If I would have known prior to check in they were going to give away the play pin they said they were going to bring to my room I would have stayed some where else but by the time they let us know that we would not be getting a play pin it was late and we couldn't afford to buy a second hotel room else where.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for your review and for staying. My sincerest apologies for what sounds like a lack of communication on our part as well as the housekeeping issue you experienced. I will certainly look into your stay and share with my staff how this effected your stay. Comments such as yours helps us improve and there isn't a person on my staff that wouldn't feel terrible for the inconvenience not having the play pen had caused. In all the years that I have been at this hotel we have never ran out of pack and plays. This will hopefully never repeat itself. Again, I appreciate your feedback and really hope you will give us another try. Thank you, Malissa

"A comfortable stay in GF"

5
User 02/03/2021

If you are in Great Falls, a great place to stay is the Best Western. It has all you need plus... We reserved the pool for a family get together for an hour and were able to extend. The view was great out the river side and the room was cool enough to sleep-with all the pillows you want! My pre checkin request was not met, but no biggie. And they may be understaffed at present, but I'm sure when this Pandemic is OVER.... it will be back in the top ranking.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you so very much for the review and for staying with us. I will certainly make sure we are checking the pre arrival request. Sometimes they don't always come over, gotta love technology. However we will get much better. We hope you come see us again soon and again thank you for staying and your review. Happy Travels, Malissa

"Enjoyed our stay"

4
MacroNicole, Surprise, Arizona 12/02/2021

We enjoyed our stay here, I did knock down 1 point because though the room appeared very clean our dog did find a jerky stick under the bed skirt and my daughter found a couple toys under there. Other than that the room was enjoyable though.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
MacroNicole, thank you for reviewing your experience with us. We are pleased that you enjoyed your stay with us and apologize for the items found und your bed. Cleanliness is very important to us we let you down. We will be visiting with housekeeping and want you to know that we will do better. Thank you again for your feedback and we hope to have you as our guest again so that we can provide you with a perfect stay for which we are well known!

"The setting is outstanding"

5
C9731AXjameso, Hamilton, United States 04/02/2021

There is nothing like have a river, a bike walking park, and geese on one side and a train yard on the other. The value was great for a suite with a balcony overlooking the river. The room is well laid out, clean, and service was good.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
We are so grateful to have the location that we do C9731Ajameso! Our scenic, riverfront setting truly is amazing and we are glad that you were able to stay in one of our balcony rooms overlooking the Missouri River. We are also pleased that you were comfortable in your spacious room and our guest service made your stay even better. Thank you for choosing to stay with us and we hope to have the pleasure of serving you again in the near future.

"Good but can be GREAT!!"

4
beckyl153, Troy, Ohio 03/02/2021

Talk about a view!! This hotel has the capability of being amazing! However, they need some honest feedback and improvements: Room 127- the right side of the mattress is completely broke down. Definitely needs replaced. The sofa is a great idea, but the one in room 127 was so broke down that it was painful to sit on, also needs replaced. Lastly, there was a coffee maker and coffee but no filter tray. Please ensure the spa jets are cleaned properly after each guest leaves. When the jets came on there was “stuff” that came out of them. Had to run the spa with water in it, them drain and rinse the tub before getting in. Overall the room and service was nice; this survey is honest and sincere from a seasoned world traveler. Best of luck!

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Becky, we appreciate you taking the time to leave a very thorough review about your stay with us. We welcome all feedback, especially that from a seasoned traveler, and we want you to know that we will be looking into the condition of the mattress and sofa that are in the room that you stayed in. We will also share your comments about the jetted tub with housekeeping. Providing positive and memorable experiences for our guests are important to us and we are delighted that our amazing, river side view made an impression upon you. We look forward to your next visit with us so we can offer you another overall great stay!

"Great hotel for pets"

4
Tracy L C, Texas 01/01/2021

Super friendly staff. Large room. Super clean. Right on the river park so the dogs can do their business. Good breakfast, Jimmy Dean breakfast you hear in your microwave, voice of drink. Second time we stayed here. Very good location.

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for staying with us again Tracy! Our team is the best and we will share your kind words with them. We are pleased that you enjoyed your spacious room, our beautiful riverfront location and the convenience to restaurants nearby. We look forward to seeing you again when you are in Great Falls!

"Greatest Hotel ever"

5
Grosventrecowboy, Colbert, Washington 30/12/2020

My gal and I stayed here 12-23 2020 to 12-28-20. My girl friend and I have never had better time. Great room with view of Missouri River. Great staff. Clean rooms fully stocked. Jacuzzi, Fireplace. We were visiting family for the Holidays. It was amazing. This is best of best in Great Falls

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, thank you for the amazing review Grosventrecowboy! It brings us so much joy to know that you loved your stay with us. We are happy that you got to stay in one of our spacious rooms, with a jetted tub, and take in the beautiful river views. Have a wonderful New Year and we look forwarding to seeing you again- hopefully soon!

"Amazing River Front hotel in Great Falls"

5
grades406, Great Falls, Montana 30/12/2020

If you are visiting the Electric City, this hotel is a must. From the clean and spacious rooms to the heated pool that is available 24 hours, we will definitely be returning. It's also a 2 minute walk to Mackenzie River and a 4 minute walk to Applebee's. Walk or run off your dinner on the Rivers Edge trail right outside the door.

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, thank you for the awesome review grades406! We are fortunate to have such a beautiful hotel right on the Missouri River. Thank you also for recommending our hotel to others as this is a huge compliment for us. We hope to have the pleasure to serve you again very soon!

"Amazing room"

5
jeninmt406, Great Falls, Montana 18/12/2020

We stayed in the king whirlpool room and it truly was like an apartment! The tub was in a separate area that was sectioned off from the rest of the room, had a living room, walk out door that faced the river. For an amazing nightly rate. We will be back...often!

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you so much for the kind review Jeninmt406! We are thrilled that you we able to enjoy yourself in our whirlpool room and take in the beautiful views of the Missouri river. We welcome you back "often" and can't wait to see you again!

"Way beyond our expectations, treated like royalty!"

5
DawnCantrell, Whitehall, Montana 22/11/2020

Would recommend everyone to stay here. I have been traveling for years and I can honestly say, this was the BEST & IMPRESSIVE hotel by far. Breakfast on the go, very good selections, quality product, and fresh.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Dawn, Thank you so much for being our guest. I am very happy to hear you enjoyed your stay. I do remember your request for a shower chair and our staff wanted to make sure it was ready for you when you arrived. Please come see us again soon and Happy Thanksgiving from all of us at the Best Western Plus Riverfront Great Falls, MT. Happy Travels! Malissa

"10/10"

5
User 28/10/2020

Everything about our stay was top notch. The front desk staff are very friendly and kind. The rooms are spacious. The hotel is clean and neat. The view of the river was lovely. Would definitely stay here again.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you! Thank you! Thank you! Ipoff, we're proud to have provided you such a wonderful experience. Our entire team looks forward to welcoming you back to our hotel during your next visit to Great Falls. We hope to see you again soon!

"Left over garbage from previous guest."

1
Wisconsinites2014, Manitowoc, Wisconsin 24/10/2020

We found some garbage in the room from previous guest. It indicates that they didn't sanitized and throughly clean well. We stayed 1 night, first I found a toy(Hot wheels car at the bathroom, then my toddler found a McDonald receipt under the bed, my husband see some few bottle cups at side of lamp shade. Last, there's a milk left in the fridge. So filthy, how come they didn't pay attention the cleanliness service that now a days is needed most.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Wisconsinites2014, I'm extremely sorry and surprised to hear about the cleanliness you encountered during your stay with us. Please know that we are addressing this right away. I do hope that you give us another chance in the future. If you would like to speak about this further, please reach out to our management team at your earliest convenience. Thank you and we look forward to providing you a spotless stay in the future.

"Nice place"

5
pers0nalview, Joseph, Oregon 16/10/2020

It seems to be a very nice place with lots of manicured open space. The have a jogging trail going thru it and picnic tables. The room I had overlooked the Missouri River. The room was nice, good service checking in and out and the breakfast was acceptable as it is limited due to the pandemic.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you pers0nalview for leaving us a review. I'm glad you enjoyed our beautiful location and wonderful rooms. I do apologize that we are unable to have our normal complimentary breakfast buffet at this time. We are hoping to have this available for our guests soon. We appreciate your understanding and patience with us. We hope to see you again the next time you're in Great Falls.

"Great place on the River."

5
amazonwoman0366, Lochbuie, Colorado 28/09/2020

Friendly helpful staff members. Check in was quick and painless.. Beautiful location right on the River, room was clean and beds very comfortable. Quiet as well.. Breakfast was just a bag and go due to Covid but overall stay was very pleasant.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
We're so happy that you had such a great stay with us amazonwoman0366! I'm glad you enjoyed our beautiful location, cleanliness, comfortable beds, and amazing staff! We hope you had a wonderful time visiting Great Falls. Please come visit us again soon!

"The Nicest Hotel on our trip 5 ⭐️ "

5
SCoxygenman, Columbia, South Carolina 19/09/2020

We stayed in many hotels as we traveled across SD, WY and MT. This place was the nicest place we stayed with everything you want in a room, comfortable, clean, coffee pot, microwave, fridge and even an extra sink for mini bar or whatever which I thought was a unique room feature. The hotel offers some nice river views and is great for walkers. They have a nice outdoor hangout area with a fire pit. The pool was open, they said they would limit the number of people to time limits and groups if in high demand, but that wasn't an issue when we stayed, my mom enjoyed a nice swim. This is a 5⭐️ quality stay at a fraction of the rates you would expect to pay with the Amenities offered. Would definitely stay here again and recommend to anyone passing through or looking for a getaway. I have stayed at other Best Western hotels that were not as nice as this place. The staff were courteous, friendly and are doing a good job keeping this place up to high quality standards.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Wow, SCoxygenman thank you so much! You've truly made our day. We're proud to have provided you such a memorable and perfect stay. I'm glad you enjoyed everything that our hotel has to offer. Thank you for recommending our hotel to other travelers and we can't wait to welcome you back to our hotel the next time you're in the area!

"Great stay, excellent staff "

5
mtskygirl, Glasgow, Montana 14/09/2020

The staff at BWP Riverfront went out of their way to answer questions and provided excellent customer service. Housekeeping! You guys rock and sometimes you get the brunt of people... You will not get that from me. Thank you for what you did for us. Awesome job, everyone. We will be back.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
First, I'd like to thank you for choosing Best Western Plus while visiting Great Falls mtskygirl. We're glad to hear you enjoyed your stay and our team made a great impression! Our #1 goal is to have each guest enjoy every moment of their stay. We look forward to seeing you again soon and can't wait to welcome you back!

"Truly Great Falls"

5
doross69, Denver, Colorado 14/09/2020

Stopped due to pending snow storm and found the staff to very helpful with dinner recommendations and what side we wanted to be on to view the Missouri River. The Covid-19 protocols were strictly followed and felt very safe during our stay

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
doross69, Thank you so much for choosing to stay with us during your travels! It was a pleasure having you as a guests of ours and we're glad that you enjoyed your stay. Please come visit us again soon. We would love to welcome you back to our hotel.

"The Getaway"

4
User 10/09/2020

I found out that Best Western recently acquired a property in Great Falls. I called up and the Rewards Program was prompt and courteous. We watched our HS Football Team take on the City Team at Memorial Stadium. I took my grandchildren swimming which they have not done in a pool since March. The Missouri River was just out the back door of the property with a great walking trail, outdoor fireplace and tables for sitting around and relaxing. We needed this getaway just to restore a little sanity back in our lives. I would recommend and have already to my friends.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
820josephl, Thank you for your review! I hope you had a great time watching the football game and that your grandchildren enjoyed our awesome pool! I'm glad you enjoyed our beautiful outdoor scenery and amenities that we provide. We're happy you had a wonderful getaway and we hope to have the pleasure of hosting you and your friend again soon.

"Beautiful River Side Location"

4
Susan L, Boise, Idaho 31/07/2020

Convenient local. Along the beautiful Great Falls River Greenbelt. Very nice and relaxing spot. Paved river trail is just outside the door. Rooms are comfortable and nice. ( It was quite as clean as could be) Surprising for a Best Western + and especially during the Covid precaution era.

Brittany Kauffman, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you! Thank you! Thank you! Your review has completely made our day Susan L. We're so happy that you had such an amazing stay with us during your travels to Great Falls. We appreciate you leaving us this glowing review and we can't wait to provide you another incredible stay in the future! See you soon.

"Glutton for punishment"

1
User 18/04/2020

I think I keep coming back to this chain because the staff is amazing. However, housekeeping needs a major overhaul. I rented a two queen river view suite with a kitchenette for my son and myself. Being in the medical field and working 14 hour days during this COVID-19 crisis I knew they would not have breakfast as normal so I came prepared to cook my own. Upon entering the room I am mediately went to the restroom, because that's what you do after a long day and long drive...there was dried urine on the seat. I told the front desk about it and left for half an hour figuring they would have it cleaned by the time I got back. But, they did not! I started to put my things away, assuming they would be in eventually… I just discovered more filth everywhere. The dishes and pots and pans are thrown in a box with some newspaper, there is stuff in the bed that I am not even sure what it is, the dishwasher is disgusting and the ice bucket has a layer of...disgusting. After working out of town and driving back, I've already had a 17 hour day and I just want to kick back and relax! Sadly, the lotion is already used as well.

788malissah, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for your review and as expressed in my email I am very sorry for the condition of the room you were checked into. This room was scheduled for maintenance and should not have been on market. Again, should not of been your problem and I can't apologize enough for this mistake. We certainly have gone over protocol this morning to make sure this doesn't happen again. I appreciate your feedback and we will do much better. Please refer to my email in regards to what we are doing to make this right. We do hope you will give us another opportunity in the future. Best Regards, Malissa Hollan GM

"Overnight stay"

4
Klombardo2014, Calgary, Canada 30/03/2020

Location along the river was beautiful but trains run at night so its noisy. Attempted to provide breakfast during pandemic was very good. Bag breakfast included yogurt, muffin, apple slices, granola bar, microwavable mini quiches. Coffee available all day. Front desk staff were very pleasant and helpful.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for leaving us feedback about your recent stay with us Klombardo2014! We are happy that you enjoyed our delicious breakfast to-go bags, beautiful location, and lovely staff. It was a pleasure having you as a guests of ours during your travels and we hope to see you again in the near future.

"COVID challenges "

4
JFully7, Brackendale, Canada 25/03/2020

We had to make a quick decision to return to Canada and was lucky to find a room at this hotel. The lady at the front desk named Kathy did an incredible job. 3 of us waiting to check in and a number of phone calls while we waited. She handled everything very well and remained in control and calm in a challenging situation. Later I came down for some advice to find food and she had some great recommendations and directions to make it easy. A bag breakfast for when we left early in the morning was a very nice touch. Hope to be back under better circumstances.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking the time to leave us a review and for choosing to stay with us during your travels back to Canada JFully7. I'm glad to hear that you had a wonderful check-in experience with Kathy. She is wonderful and your review will make her day! We also hope to have the pleasure of welcoming you back under better circumstances and can't wait to provide you a wonderful stay.

"Travel during Covid-19"

5
User 25/03/2020

Hotel check in staff, appearance, quality, cleanliness, checkout, and even though their morning breakfast offer dining room was closed, they still had a bagged breakfast to go. I will be planning to stay at this Hotel in my future travels.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
BoardingPass171618, We're happy that we're your #1 choice of hotel during your visit to Great Falls! I'm glad you had a great stay with us and we can't wait to welcome you back to our hotel the next time you're in the area. See you soon!

"Great Staff"

4
User 22/03/2020

Had to make a quick return to Canada due to the pandemic and stayed at this hotel with a great location along the river walk. Staff were very accommodating and had made up pre-packaged breakfast bags for all the guests as their continental breakfast area was closed to the public.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you Tom W for taking the time to leave us a review about your recent stay with us. I'm glad to hear that you enjoyed our complimentary breakfast to-go bags and stay with us. We appreciate your kind words about our team and we hope to have the pleasure of welcoming you back again soon.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.