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Best Western Plus Riverfront Hotel and Suites, Great Falls

600 River Drive S, 59405-1886, Great Falls, United States - Ver en un mapa
Best Western Plus Riverfront Hotel and Suites - Vista exterior El Best Western Plus Riverfront Hotel and Suites se encuentra en el centro de Great Falls. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus Riverfront Hotel and Suites ofrece un relajante espacio para estancias junto al río Missouri y la ruta natural River's Edge Trail. Nuestra cómoda ubicación frente al río nos coloca cerca del aeropuerto internacional de Great Falls (GTF) con transporte gratuito de ida y vuelta al aeropuerto, el Parque Estatal Giant Springs, el centro explicativo Lewis & Clark, Benefits Health Systems, la Universidad de Providence, la base de la Fuerza Aérea de Malmstrom, el Great Falls Clinic Hospital y muchas otras atracciones y negocios, así como restaurantes locales. Siéntase como en casa en nuestras amplias y cómodas habitaciones. Todas las habitaciones cuentan con televisores de pantalla plana, acceso gratuito a Internet Wi-Fi de primera calidad, microondas, nevera, cafetera y mucho más. Muchas de nuestras categorías de habitación ofrecen hermosas vistas del río Missouri y algunas suites tienen balcones, chimenea y/o bañeras de hidromasaje. Comience el día con un desayuno caliente completo gratuito con una gran variedad de opciones saludables y abundantes. En verano, disfrute del desayuno en nuestro patio al aire libre mientras observa los patos y otras aves acuáticas retozando en el agua. Entre los servicios e instalaciones adicionales de nuestro hotel que admite mascotas se incluyen una piscina abierta las 24 horas, bañera de hidromasaje y gimnasio. Reúnase alrededor de la hoguera al aire libre para disfrutar de una buena conversación mientras asa sus s'mores sobre las llamas o dé un paseo a lo largo de la pintoresca ruta River's Edge Trail. Los huéspedes podrán disfrutar de un servicio y de unas instalaciones excepcionales en el Best Western Plus Riverfront Hotel and Suites en Great Falls. Nuestro cordial personalestá preparado para darle la bienvenida y para proporcionarle una estancia realmente perfecta. Reserve su habitación hoy mismo en el Best Western Plus Great Falls Riverfront Hotel and Suites.

Best Western Plus

Riverfront Hotel and Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Lanzadera aeropuerto
    Lanzadera aeropuerto
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
Basado en la opinión de 1249 huéspedes
NOTA EMITIDA
Excelente
784
Muy bueno
317
Normal
93
Malo
23
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
69
De negocios De negocios
190
En familia En familia
455
En pareja En pareja
384
En solitario En solitario
57
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great location for pets and great rooms"

5
468marj, Bigfork, Montana 05/05/2021

With a room on the main floor and a sliding glass door that opens up to the river walk, it is the perfect place to take your pet. The river walk is one of the most scenic areas in Great Falls. The paved walkway is safe and scenic. The rooms are spacious, clean and very comfortable. I found the staff to be very helpful.

Cyndy W, Public Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
468marj, Thank you so much for taking the time to review our hotel. We are thrilled your visit was great for you and your fur baby. The ground floor suites are really popular with families and pet parents alike. We hear from many guests how much they appreciate the location of our property and the serenity of the river walk. We hope you return soon to enjoy another visit.

"Great!"

5
beth4062021, Rudyard, Montana 25/04/2021

Very clean rooms with great staff! Definitely will be staying there again! Even with Covid restrictions it was a good stay. The bathrooms were spacious and heated worked in the room. Staff was friendly and very helpful

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Beth4062021, Thank you so much for your review. We are so glad you will be returning to our hotel in the future for another great experience!

"Nice room at a decent price , a no problem Best Western stay"

4
Rust-E-Junque, Hermiston, Oregon 24/04/2021

Nice room with a river view , a no problem Best Western stay , the trains crossing the bridge about a half-mile away were rather noisy at 10 and 2 o'clock , though! Not hotels fault , just an observation ..

Cyndy W, Guest Relations Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, Rust-E-Junque, for your rating and review!. The view of the Missouri River from the riverside rooms is calming and gorgeous at sunset. We have one of the best locations in Great Falls. We hope you will visit us again soon.

"Very Comfortable and Clean"

5
User 16/04/2021

Room was very clean and comfortable as was the lobby of the hotel. We had a kind size bed with a fireplace and jacuzzi tub - real luxury after long day on the road. Would strongly recommend this hotel. The staff were friendly and welcoming providing great service both on checkin and check out! Will definitely be our stop over on our trip to and from Canada!

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, GramaToni, for the fantastic review you wrote! We are so very glad you visited us and are hoping to see you and many of our friends from Canada again. We have missed your visits this past year. We are happy our staff was able to offer you the best service possible during your stay.

"Would stay there again"

4
912geralde, Columbus, Montana 15/04/2021

Hotel location was nice right by the river, the staff person that checked me in was pleasant and the room was fine. The grab-n-go breakfast was pretty minimal but the nice thing was that they gave you a menu to fill out and hand in ahead of time, and then when you stopped by in the morning they had your sack breakfast ready to go. Nothing outstanding overall, but nice and I would stay there again.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking the time to review our hotel, 912geralde. We are thrilled you stayed at our hotel and were pleased with the service you received. We hope you will visit again soon.

"Weekend Getaway"

5
226trishag, Columbia Falls, Montana 13/04/2021

I loved staying at this Motel, very clean, stayed in a King Suite which was so nice had a Balcony so we could look at the river. Large room, great customer service. Pool and Hot tub was in a great location.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
226trishag, Thank you for taking the time to give our Great Falls hotel a fantastic review. We are delighted your weekend getaway was a success! We do hope you will visit again soon.

"Sweet room"

5
horsepoor2021, Vale, Oregon 12/04/2021

OK really nice room we got one of the rooms over looking the river. The whirlpool and fire place was super bad a$$. My wife loved it it was worth the extra money. Now this corvid thing has the breakfast thing lets say OK it sucked.

Cyndy Wyatt, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Horsepoor2021, Thank you for the great review! We hope to be able to offer a proper breakfast again soon. Thank you for visiting us and we do hope to see you again!

"hesitation to return"

3
User 11/04/2021

I stayed in one of the king suites. It was clean enough at first but then when I opened my "new" complimentary conditioner bottle I found a hair in it, like if a man was shaving one of his hairs fell in. Did they replace the bottle of conditioner? are they rebottling old conditioner? I threw it away without taking a photo because I didn't want to freak out my family. Just wanted to give you all fair warning.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Smuggy, Thank you for staying with us and for your review. I can assure you that we didn't refill the bottle and I can see how disturbing that would be to find a hair in a new bottle of conditioner. I will reach out to my supplier and check some of the bottles from our recent shipment. Please never hesitate to let us know if there is an issue during your stay. It would take us more in labor to fill those small bottles than to replace it with new ones as well not very sanitary. Thanks again for staying and we hope you will give us another try! Happy Travels! Malissa

"Great Best Western"

5
donwayneh, Bellevue, Washington 30/03/2021

This place is every nice, I like the décor and has the best very large pool and hot tub, water temp was heated to the just right temperature for both hot tub to pool. Thanks and the staff was so friendly

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Donwayneh, we are delighted to hear that you loved our modern/rustic decor and that you had the opportunity to relax and unwind in our spacious indoor pool! Our friendly team members work hard to offer exceptional guest service and thank you for recognizing their efforts. We enjoyed having you as our guest and welcome you to stay with us again the next time you are in Great Falls. Hope to see you soon!

"Pleasant"

5
RobOT386, Burleson, Texas 23/03/2021

The front desk assistant was wonderful. Cleanliness and appearance of room was great! Riverside geound floor rooms are excellent if you have dogs with you with the room having a sliding glass door to exit thru.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
RobOT386, thank you for taking the time to share your experience with us and for your wonderful comments about our front desk team members. We are so glad that you were able to stay in one of our riverside rooms and that the easy access worked well for your fur-friend too. We are already looking forward to welcoming you back the next time you are in Great Falls. Hope to see you soon!

"Best place to stay in Great Falls"

5
BeausMom2014, Bend, Oregon 13/03/2021

Truly the best place to stay in Great Falls. Marlou is always so welcoming and genuinely happy to see us. Room 106 is our favorite - and Pepper loves being allowed to stay with us. Secured covered parking is fabulous especially when the snow flies. Quiet, clean, comfortable and historic. Celtic Cowboy serves a fantastic jaeger schnitzel for dinner and a great breakfast on Sundays. One of our favorite places to “get away”.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
BeausMom2014, we appreciate that you took the time to review your stay. It is great to hear that you had a wonderful time in Great Falls and we hope that your travels bring you back our way again soon!

"Great Hotel"

5
National05, Hogeland 12/03/2021

Our experience was good. Room was nice. Only thing was that there was only one packet of regular coffee and we didn't realize that until morning. The breakfast was good. Several choices. You are given an order sheet at check-in where you make your selections and everything is in it in the morning for pickup.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking a moment to review your stay with us National05. We are delighted that your visit with us was wonderful and that you enjoyed or current Grab and Go breakfast. We apologize about the lack of coffee in your room and will visit with our room attendants about this. We do hope that one of our friendly team members was able to take care of this for you. We enjoyed having you as our guest and welcome you to stay with us again when your travels bring you back our way. Hoping to seeing you again soon!

"Excellent quality and value"

5
User 10/03/2021

This hot tub suite with see through fireplace and walk out patio, room 127, will be one we definitely will be one we request again in the future. An excellent view of the river also. The staff was very friendly very helpful.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Kmk32tx, we are so happy that you were able to stay in one of our hot tub/fireplace suites! These rooms are so comfortable and cozy, and we agree, the beautiful view of the river makes the room that much more special. Our team members love to wow our guests and we are so glad that you were impressed by their efforts. Please come back and stay with us again and don't forget to request your favorite room. We enjoyed having you as our guest and hope to see you again very soon.

"Unfortunate stay"

1
User 02/03/2021

They need to clean rooms better found dirty sock at the top of the bed between the mattress. Holes in the bed over like a rodent got to them. I called for a play pen for my 2 month old I was told prior at check in that they would bring me one and didn't and I also went down there a second time before calling and they said They'd bring it but never did then when I called they said the no longer have any available. I was very frustrated. The baby has to sleep with us do to this and that is extremely in safe and increases the chance of SIDS. Thus causing me to get a terrible night sleep because I was worried constant checking in the baby. If I would have known prior to check in they were going to give away the play pin they said they were going to bring to my room I would have stayed some where else but by the time they let us know that we would not be getting a play pin it was late and we couldn't afford to buy a second hotel room else where.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for your review and for staying. My sincerest apologies for what sounds like a lack of communication on our part as well as the housekeeping issue you experienced. I will certainly look into your stay and share with my staff how this effected your stay. Comments such as yours helps us improve and there isn't a person on my staff that wouldn't feel terrible for the inconvenience not having the play pen had caused. In all the years that I have been at this hotel we have never ran out of pack and plays. This will hopefully never repeat itself. Again, I appreciate your feedback and really hope you will give us another try. Thank you, Malissa

"A comfortable stay in GF"

5
User 02/03/2021

If you are in Great Falls, a great place to stay is the Best Western. It has all you need plus... We reserved the pool for a family get together for an hour and were able to extend. The view was great out the river side and the room was cool enough to sleep-with all the pillows you want! My pre checkin request was not met, but no biggie. And they may be understaffed at present, but I'm sure when this Pandemic is OVER.... it will be back in the top ranking.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you so very much for the review and for staying with us. I will certainly make sure we are checking the pre arrival request. Sometimes they don't always come over, gotta love technology. However we will get much better. We hope you come see us again soon and again thank you for staying and your review. Happy Travels, Malissa

"Enjoyed our stay"

4
MacroNicole, Surprise, Arizona 12/02/2021

We enjoyed our stay here, I did knock down 1 point because though the room appeared very clean our dog did find a jerky stick under the bed skirt and my daughter found a couple toys under there. Other than that the room was enjoyable though.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
MacroNicole, thank you for reviewing your experience with us. We are pleased that you enjoyed your stay with us and apologize for the items found und your bed. Cleanliness is very important to us we let you down. We will be visiting with housekeeping and want you to know that we will do better. Thank you again for your feedback and we hope to have you as our guest again so that we can provide you with a perfect stay for which we are well known!

"The setting is outstanding"

5
C9731AXjameso, Hamilton, United States 04/02/2021

There is nothing like have a river, a bike walking park, and geese on one side and a train yard on the other. The value was great for a suite with a balcony overlooking the river. The room is well laid out, clean, and service was good.

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
We are so grateful to have the location that we do C9731Ajameso! Our scenic, riverfront setting truly is amazing and we are glad that you were able to stay in one of our balcony rooms overlooking the Missouri River. We are also pleased that you were comfortable in your spacious room and our guest service made your stay even better. Thank you for choosing to stay with us and we hope to have the pleasure of serving you again in the near future.

"Good but can be GREAT!!"

4
beckyl153, Troy, Ohio 03/02/2021

Talk about a view!! This hotel has the capability of being amazing! However, they need some honest feedback and improvements: Room 127- the right side of the mattress is completely broke down. Definitely needs replaced. The sofa is a great idea, but the one in room 127 was so broke down that it was painful to sit on, also needs replaced. Lastly, there was a coffee maker and coffee but no filter tray. Please ensure the spa jets are cleaned properly after each guest leaves. When the jets came on there was “stuff” that came out of them. Had to run the spa with water in it, them drain and rinse the tub before getting in. Overall the room and service was nice; this survey is honest and sincere from a seasoned world traveler. Best of luck!

Laurie Theisen, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Becky, we appreciate you taking the time to leave a very thorough review about your stay with us. We welcome all feedback, especially that from a seasoned traveler, and we want you to know that we will be looking into the condition of the mattress and sofa that are in the room that you stayed in. We will also share your comments about the jetted tub with housekeeping. Providing positive and memorable experiences for our guests are important to us and we are delighted that our amazing, river side view made an impression upon you. We look forward to your next visit with us so we can offer you another overall great stay!

"Great hotel for pets"

4
Tracy L C, Texas 01/01/2021

Super friendly staff. Large room. Super clean. Right on the river park so the dogs can do their business. Good breakfast, Jimmy Dean breakfast you hear in your microwave, voice of drink. Second time we stayed here. Very good location.

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for staying with us again Tracy! Our team is the best and we will share your kind words with them. We are pleased that you enjoyed your spacious room, our beautiful riverfront location and the convenience to restaurants nearby. We look forward to seeing you again when you are in Great Falls!

"Greatest Hotel ever"

5
Grosventrecowboy, Colbert, Washington 30/12/2020

My gal and I stayed here 12-23 2020 to 12-28-20. My girl friend and I have never had better time. Great room with view of Missouri River. Great staff. Clean rooms fully stocked. Jacuzzi, Fireplace. We were visiting family for the Holidays. It was amazing. This is best of best in Great Falls

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, thank you for the amazing review Grosventrecowboy! It brings us so much joy to know that you loved your stay with us. We are happy that you got to stay in one of our spacious rooms, with a jetted tub, and take in the beautiful river views. Have a wonderful New Year and we look forwarding to seeing you again- hopefully soon!

"Amazing River Front hotel in Great Falls"

5
grades406, Great Falls, Montana 30/12/2020

If you are visiting the Electric City, this hotel is a must. From the clean and spacious rooms to the heated pool that is available 24 hours, we will definitely be returning. It's also a 2 minute walk to Mackenzie River and a 4 minute walk to Applebee's. Walk or run off your dinner on the Rivers Edge trail right outside the door.

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you, thank you for the awesome review grades406! We are fortunate to have such a beautiful hotel right on the Missouri River. Thank you also for recommending our hotel to others as this is a huge compliment for us. We hope to have the pleasure to serve you again very soon!

"Amazing room"

5
jeninmt406, Great Falls, Montana 18/12/2020

We stayed in the king whirlpool room and it truly was like an apartment! The tub was in a separate area that was sectioned off from the rest of the room, had a living room, walk out door that faced the river. For an amazing nightly rate. We will be back...often!

Laurie Missoula, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you so much for the kind review Jeninmt406! We are thrilled that you we able to enjoy yourself in our whirlpool room and take in the beautiful views of the Missouri river. We welcome you back "often" and can't wait to see you again!

"Way beyond our expectations, treated like royalty!"

5
DawnCantrell, Whitehall, Montana 22/11/2020

Would recommend everyone to stay here. I have been traveling for years and I can honestly say, this was the BEST & IMPRESSIVE hotel by far. Breakfast on the go, very good selections, quality product, and fresh.

Malissa Hollan, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Dawn, Thank you so much for being our guest. I am very happy to hear you enjoyed your stay. I do remember your request for a shower chair and our staff wanted to make sure it was ready for you when you arrived. Please come see us again soon and Happy Thanksgiving from all of us at the Best Western Plus Riverfront Great Falls, MT. Happy Travels! Malissa

"10/10"

5
User 28/10/2020

Everything about our stay was top notch. The front desk staff are very friendly and kind. The rooms are spacious. The hotel is clean and neat. The view of the river was lovely. Would definitely stay here again.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you! Thank you! Thank you! Ipoff, we're proud to have provided you such a wonderful experience. Our entire team looks forward to welcoming you back to our hotel during your next visit to Great Falls. We hope to see you again soon!

"Left over garbage from previous guest."

1
Wisconsinites2014, Manitowoc, Wisconsin 24/10/2020

We found some garbage in the room from previous guest. It indicates that they didn't sanitized and throughly clean well. We stayed 1 night, first I found a toy(Hot wheels car at the bathroom, then my toddler found a McDonald receipt under the bed, my husband see some few bottle cups at side of lamp shade. Last, there's a milk left in the fridge. So filthy, how come they didn't pay attention the cleanliness service that now a days is needed most.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Wisconsinites2014, I'm extremely sorry and surprised to hear about the cleanliness you encountered during your stay with us. Please know that we are addressing this right away. I do hope that you give us another chance in the future. If you would like to speak about this further, please reach out to our management team at your earliest convenience. Thank you and we look forward to providing you a spotless stay in the future.

"Nice place"

5
pers0nalview, Joseph, Oregon 16/10/2020

It seems to be a very nice place with lots of manicured open space. The have a jogging trail going thru it and picnic tables. The room I had overlooked the Missouri River. The room was nice, good service checking in and out and the breakfast was acceptable as it is limited due to the pandemic.

Brittany K, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you pers0nalview for leaving us a review. I'm glad you enjoyed our beautiful location and wonderful rooms. I do apologize that we are unable to have our normal complimentary breakfast buffet at this time. We are hoping to have this available for our guests soon. We appreciate your understanding and patience with us. We hope to see you again the next time you're in Great Falls.

"Great place on the River."

5
amazonwoman0366, Lochbuie, Colorado 28/09/2020

Friendly helpful staff members. Check in was quick and painless.. Beautiful location right on the River, room was clean and beds very comfortable. Quiet as well.. Breakfast was just a bag and go due to Covid but overall stay was very pleasant.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
We're so happy that you had such a great stay with us amazonwoman0366! I'm glad you enjoyed our beautiful location, cleanliness, comfortable beds, and amazing staff! We hope you had a wonderful time visiting Great Falls. Please come visit us again soon!

"The Nicest Hotel on our trip 5 ⭐️ "

5
SCoxygenman, Columbia, South Carolina 19/09/2020

We stayed in many hotels as we traveled across SD, WY and MT. This place was the nicest place we stayed with everything you want in a room, comfortable, clean, coffee pot, microwave, fridge and even an extra sink for mini bar or whatever which I thought was a unique room feature. The hotel offers some nice river views and is great for walkers. They have a nice outdoor hangout area with a fire pit. The pool was open, they said they would limit the number of people to time limits and groups if in high demand, but that wasn't an issue when we stayed, my mom enjoyed a nice swim. This is a 5⭐️ quality stay at a fraction of the rates you would expect to pay with the Amenities offered. Would definitely stay here again and recommend to anyone passing through or looking for a getaway. I have stayed at other Best Western hotels that were not as nice as this place. The staff were courteous, friendly and are doing a good job keeping this place up to high quality standards.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
Wow, SCoxygenman thank you so much! You've truly made our day. We're proud to have provided you such a memorable and perfect stay. I'm glad you enjoyed everything that our hotel has to offer. Thank you for recommending our hotel to other travelers and we can't wait to welcome you back to our hotel the next time you're in the area!

"Great stay, excellent staff "

5
mtskygirl, Glasgow, Montana 14/09/2020

The staff at BWP Riverfront went out of their way to answer questions and provided excellent customer service. Housekeeping! You guys rock and sometimes you get the brunt of people... You will not get that from me. Thank you for what you did for us. Awesome job, everyone. We will be back.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
First, I'd like to thank you for choosing Best Western Plus while visiting Great Falls mtskygirl. We're glad to hear you enjoyed your stay and our team made a great impression! Our #1 goal is to have each guest enjoy every moment of their stay. We look forward to seeing you again soon and can't wait to welcome you back!

"Truly Great Falls"

5
doross69, Denver, Colorado 14/09/2020

Stopped due to pending snow storm and found the staff to very helpful with dinner recommendations and what side we wanted to be on to view the Missouri River. The Covid-19 protocols were strictly followed and felt very safe during our stay

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
doross69, Thank you so much for choosing to stay with us during your travels! It was a pleasure having you as a guests of ours and we're glad that you enjoyed your stay. Please come visit us again soon. We would love to welcome you back to our hotel.

"The Getaway"

4
User 10/09/2020

I found out that Best Western recently acquired a property in Great Falls. I called up and the Rewards Program was prompt and courteous. We watched our HS Football Team take on the City Team at Memorial Stadium. I took my grandchildren swimming which they have not done in a pool since March. The Missouri River was just out the back door of the property with a great walking trail, outdoor fireplace and tables for sitting around and relaxing. We needed this getaway just to restore a little sanity back in our lives. I would recommend and have already to my friends.

Brittany Kauffman, Other at Best Western Plus Riverfront Hotel and Suites, responded to this review
820josephl, Thank you for your review! I hope you had a great time watching the football game and that your grandchildren enjoyed our awesome pool! I'm glad you enjoyed our beautiful outdoor scenery and amenities that we provide. We're happy you had a wonderful getaway and we hope to have the pleasure of hosting you and your friend again soon.

"Beautiful River Side Location"

4
Susan L, Boise, Idaho 31/07/2020

Convenient local. Along the beautiful Great Falls River Greenbelt. Very nice and relaxing spot. Paved river trail is just outside the door. Rooms are comfortable and nice. ( It was quite as clean as could be) Surprising for a Best Western + and especially during the Covid precaution era.

Brittany Kauffman, Owner at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you! Thank you! Thank you! Your review has completely made our day Susan L. We're so happy that you had such an amazing stay with us during your travels to Great Falls. We appreciate you leaving us this glowing review and we can't wait to provide you another incredible stay in the future! See you soon.

"Glutton for punishment"

1
User 18/04/2020

I think I keep coming back to this chain because the staff is amazing. However, housekeeping needs a major overhaul. I rented a two queen river view suite with a kitchenette for my son and myself. Being in the medical field and working 14 hour days during this COVID-19 crisis I knew they would not have breakfast as normal so I came prepared to cook my own. Upon entering the room I am mediately went to the restroom, because that's what you do after a long day and long drive...there was dried urine on the seat. I told the front desk about it and left for half an hour figuring they would have it cleaned by the time I got back. But, they did not! I started to put my things away, assuming they would be in eventually… I just discovered more filth everywhere. The dishes and pots and pans are thrown in a box with some newspaper, there is stuff in the bed that I am not even sure what it is, the dishwasher is disgusting and the ice bucket has a layer of...disgusting. After working out of town and driving back, I've already had a 17 hour day and I just want to kick back and relax! Sadly, the lotion is already used as well.

788malissah, General Manager at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for your review and as expressed in my email I am very sorry for the condition of the room you were checked into. This room was scheduled for maintenance and should not have been on market. Again, should not of been your problem and I can't apologize enough for this mistake. We certainly have gone over protocol this morning to make sure this doesn't happen again. I appreciate your feedback and we will do much better. Please refer to my email in regards to what we are doing to make this right. We do hope you will give us another opportunity in the future. Best Regards, Malissa Hollan GM

"Overnight stay"

4
Klombardo2014, Calgary, Canada 30/03/2020

Location along the river was beautiful but trains run at night so its noisy. Attempted to provide breakfast during pandemic was very good. Bag breakfast included yogurt, muffin, apple slices, granola bar, microwavable mini quiches. Coffee available all day. Front desk staff were very pleasant and helpful.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for leaving us feedback about your recent stay with us Klombardo2014! We are happy that you enjoyed our delicious breakfast to-go bags, beautiful location, and lovely staff. It was a pleasure having you as a guests of ours during your travels and we hope to see you again in the near future.

"COVID challenges "

4
JFully7, Brackendale, Canada 25/03/2020

We had to make a quick decision to return to Canada and was lucky to find a room at this hotel. The lady at the front desk named Kathy did an incredible job. 3 of us waiting to check in and a number of phone calls while we waited. She handled everything very well and remained in control and calm in a challenging situation. Later I came down for some advice to find food and she had some great recommendations and directions to make it easy. A bag breakfast for when we left early in the morning was a very nice touch. Hope to be back under better circumstances.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you for taking the time to leave us a review and for choosing to stay with us during your travels back to Canada JFully7. I'm glad to hear that you had a wonderful check-in experience with Kathy. She is wonderful and your review will make her day! We also hope to have the pleasure of welcoming you back under better circumstances and can't wait to provide you a wonderful stay.

"Travel during Covid-19"

5
User 25/03/2020

Hotel check in staff, appearance, quality, cleanliness, checkout, and even though their morning breakfast offer dining room was closed, they still had a bagged breakfast to go. I will be planning to stay at this Hotel in my future travels.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
BoardingPass171618, We're happy that we're your #1 choice of hotel during your visit to Great Falls! I'm glad you had a great stay with us and we can't wait to welcome you back to our hotel the next time you're in the area. See you soon!

"Great Staff"

4
User 22/03/2020

Had to make a quick return to Canada due to the pandemic and stayed at this hotel with a great location along the river walk. Staff were very accommodating and had made up pre-packaged breakfast bags for all the guests as their continental breakfast area was closed to the public.

Brittany_RS, La Quinta Inn & Suites by Wyndham Team at Best Western Plus Riverfront Hotel and Suites, responded to this review
Thank you Tom W for taking the time to leave us a review about your recent stay with us. I'm glad to hear that you enjoyed our complimentary breakfast to-go bags and stay with us. We appreciate your kind words about our team and we hope to have the pleasure of welcoming you back again soon.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.