Sure Hotel by Best Western Allen, Gothenburg

Very clean and basic room with TV, desk, good Wifi. The bathroom was also clean and spacious. The staff is very friendly and helpful. The area around the hotel is quiet with a lovely park nearby. A grocery store and shopping district 5 minutes away on foot, city centre is 10 minutes away on foot. When entering the hotel, you have to take your luggage up 10 steps, and then 5 steps down to reach reception. Another 5 steps up to reach the lift.

I booked modern room showed in photos but receptionist gave older room with old furniture and old little bathroom. When checking online there is only photos of the new rooms with modern furniture and new bathroom. It was not possible to get the room of the photos only the old room even the hotel was almost empty. There was better rooms available but not given to everyone by cold worker. Lobby has free drinks but that won't help with the poor experience. I didn't feel like spending time in the little old room when booked new modern room and it was expensive.

Everything was good, except from the noise from the street (even with closed windows) kept us from sleeping and the heat in the rooms - because you couldnt open the windows during night time (too loud).

The room we got was smaller than the room we had selected on booking.com. This was a family room for two adults in addition to two children who were supposed to share a bed-sofa. The price was rather stiff (2425 SEK) for one night. The beds were good but the windows were poor sound insulated, so an outdoor concert in the nabourhood was heard rather loud with the windows shut. There was no air conditioning. Breakfast was very good and we could make waffels, coffee and tea when we arrived in the afternoon. We parked our car on the premises for 150 SEK a day.

Comfortable and friendly. Close to main city, only 7 min walk. They invite guest to participate in baking waffles in the afternoon. It was easy to park the car for a low amount of money and if I needed any supplies/facilities during my stay then they were happy to help.

Easy check in and out. Friendly service. Rooms are useful and have enough space. Breskfast was ok. The location is very good and near to the city. We would come back. The price is good for these kind of hotel.

Beds were good, thats about it. Breakfast was ok. Lightswitches broken, tv not working properly. No AC and bad ventilation. Lots of traffic in the area. Staff was nice and friendly. Run down hotel that could be a pearl if they did some renovations.

From the outside, the hotel looks like a concrete block. Well located on Parkgarten, fairly near to the station and with a lovely park opposite. It was much better inside the hotel. We had a lovely welcome from the receptionist who pointed out all the things we could have 24/7 from the breakfast room. That afternoon, there were make your own waffles, along with drinks, biscuits, cake, fruit etc. The room was quite compact but well appointed. Wi-fi was very good. Breakfast was a buffet, with not a huge choice but adequate. Only downside, having to carry bags up and down steps to/from the front door. I'd stay again in the future.

This hotel is only 10 - 15 mins from the city centre or central station. The staff were very welcoming and friendly. Rooms are nicely appointed and spotless. Good selection at the buffet breakfast. Also there is free tea, coffee or juice 24hrs from the breakfast room that you can take back to your room. When we were there, you could make free waffles with jam and cream between 4pm -9pm. Damn tasty they were too!