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Best Western Hotel Freeport Inn, Freeport

3.5/5  - basé sur 502 notations.
31 US Route 1, 04032-7000, Freeport, United States - Ver el mapa

Haga una escapada a este hotel de Freeport, Maine, que ofrece unas cómodas y asequibles habitaciones cerca de L. L. Bean, el centro comercial de tiendas directas de fábrica Freeport Outlets, el colegio universitario Bowdoin College y que se encuentra a apenas 10 minutos del centro de Portland. Bienvenido al Best Western Freeport Inn, donde el personal es cordial, el servicio es impecable y donde las habitaciones son económicas y están orientadas a las familias Ubicado en 10 hectáreas de exuberantes marismas, este hotel proporciona un cómodo acceso a una gran cantidad de atracciones, tiendas y restaurantes de Freeport y alrededores. Los huéspedes que se alojen en este hotel BEST WESTERN de Freeport podrán disfrutar de unas habitaciones ubicadas en un moderno edificio de dos plantas, algunas con vistas al río, y equipadas de forma muy completa con televisión por cable, cafetera Keurig y acceso gratuito a Internet de alta velocidad. Para mayor comodidad de los huéspedes, el Best Western Freeport Inn cuenta entre sus instalaciones con dos restaurantes. Los huéspedes podrán tomar un refrescante baño en la piscina al aire libre del hotel o disfrutar de algo de diversión con la familia en el parque infantil. Se admiten mascotas en este hotel de Freeport. No hay mejor opción de alojamiento durante su visita al Freeport, Maine, que el Best Western Freeport Inn. Los huéspedes de este hotel de Freeport podrán disfrutar de un día de compras en el cercano L. L. Bean y el centro comercial de tiendas directas de fábrica Freeport Outlets, que cuenta con más de 100 tiendas de primeras marcas. Ubicado en la región costera central de Maine, los huéspedes no se quedarán sin actividades de las que disfrutar, entre las que se incluyen el golf o la exploración de los lugares de interés locales como son el parque Winslow y el faro Portland Headlight. El colegio universitario Bowdoin está situado a poca distancia, convirtiendo al Best Western Freeport Inn en el lugar perfecto para alojarse al visitar a estudiantes. Los huéspedes suelen escoger este hotel de Freeport por su proximidad a los principales eventos de la zona, como son el Festival de la Almeja y la Lobster Triathlon. El personal cordial y eficiente del Best Western® Freeport Inn está preparado para garantizarle una agradable estancia en Freeport, Maine. ¡Haga su reserva hoy mismo y ahorre!

Best Western

Hotel Freeport Inn

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 502 huéspedes
NOTA EMITIDA
Excelente
147
Muy bueno
160
Normal
93
Malo
60
Pésimo
42
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
38
De negocios De negocios
31
En familia En familia
190
En pareja En pareja
212
En solitario En solitario
21
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"In serious need of ADA compliance!"

2
11/09/2018

We just returned home from this resort. The staff was very nice and the facility was newly-redecorated and clean. I had requested both when booking and checking-in, an ADA compliant room. We were put in a building on a different property and assured that the first floor of that building was compliant. It was not. There was only one handicap parking space. The doors were not easily navigated with a walker, it would be impossible with a wheelchair. The bathroom was small and the tub only had one vertical bar; no horizontal bar to help out of the tub, small toilet area.

"Friendly, clean but thin walls"

4
31/08/2018

We stopped here for one night en route, and we're pleased with the value for price which we have come to depend on from Best Western. The room was clean and the front desk friendly. (There are books left by travelers at the front desk that you can feel free to take/swap with.) Our kids enjoyed the outdoor pool which is about 3 feet at one end but went to 9 feet at the other end. Pool towels were provided at poolside which was handy. The only thing I didn't like was that the room walls were rather thin. We could hear people speaking and their TV next door rather clearly.

"Okay-ish"

3
26/08/2018

Stayed here for one night on family vacation to Maine. When I booked online, the place seemed nice enough. Odd set-up to access hotel rooms. Rooms have been refurbished and look nice, but the non-smoking room and and especially the sheets smelled like cigarette smoke.

"Keep your distance"

1
16/08/2018

Upon checking into our first room we saw flies and gnats flying around in the main room and bathroom. Then we proceeded to see beetles on the ceiling and another bug crawling on the ground. My husband found that the window was open and did not have a handle so it could not be closed. This is a 1st floor room so safety for ourselves and our property was also a concern. After killing multiple bugs but continuously finding more we returned to the office to relay our concerns. They offered us another room which we gladly accepted. Upon entering the room my son noticed what appeared to be a small blood stain on the comforter. We pulled back the sheets where we then found multiple hairs on both beds in the room. It looked as though no one had changed the sheets from the previous guests. We went back to the front desk where they did not offer any apology but rather suggested we may be happier else where. They said they could not offer us a refund though because we booked online. We left anyway and went up the street to another hotel. The general manager at this hotel said he had 3 guests come in the past few days because of issues at this Best Western. It's a shame that someone obviously spent a lot of money renovating the hotel but because of simple cleanliness issues and staff concerns people won't come back. After we left we looked at some reviews on Trip Advisor and it appears our experience may be becoming the norm. Unfortunately, our great experience at the BW plus in Danvers,MA (where we stayed 4 nights earlier) is overshadowed by our poor experience here. We have never complained before but we just couldn't let this one slide by. We contacted the hotel directly and they offered us a discount on our next stay but not a refund even though we were only in the hotel for 20 min. We don't ever plan on returning to this hotel.

"Disappointed"

2
27/07/2018

Not the best western I have been accustomed to. There with grandchildren and daughters rooms have a musty smell, carpet in hallway discusting,in room 209-211 cobwebs on ceiling in bathroom, but what can you expect when dogs are allowed.

BestWesternHotels, Corporate at Best Western Freeport Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Just Okay"

3
23/07/2018

So this is not the same level as other Best Westerns I am use to. The rooms had recently been renovated but were missing some touches (I.e., what is up with the seventies globe light fixture). They were just finishing the trim in the hallway. The hallway was exceptionally dark. There is no elevator, breakfast and the pool was closed. I would have stayed elsewhere for the price.

"Clam Festival!!!"

4
23/07/2018

Love this place! My family and I have been staying here for years. Since Best Western has gotten involved they have made it even nicer than years past. This year they were undergoing a renovation and our rooms were ready in time. There were some issues with some of the furnishings but nothing a call to the front desk didn't fix. Lilly at the front desk checked me in and helped with a reservation issue for my father. The staff was all friendly and accommodating. Located next to the Muddy Rudder restaurant and The Cafe, where good food is always served. Also just up th road from Days Take Out. My family and I will be back. Again and again and again and again.

"Wow"

3
22/07/2018

It seems like a shed compared to other best western hotels. It also does not have an elevator and the hallways smell very peculiar... not sure what it is??? Once you walk into the rooms, they are like any hotel rooms you would find at a best western. Strange...

"Cheap finishes"

2
22/07/2018

I thought the hotel had been recently renovated as the room numbers were paper taped to side of the wall. Renovations seemed incomplete-the handrails were unfinished and and much painting needed to be done. Also the finishes chosen were Very cheap finishes. The bathroom had a plastic insert and when you went to turn on the water in the shower- the whole insert pulls away from the wall. The shower also didn't drain- so by the end of a 5-minute shower- I was standing in my own dirty water. It was a lovely, cool night and we wanted to open our sliding door to let some cool air into the stale room and there was no screen!!! We had to keep the door closed so we did let moths and other bugs into the room. I would recommend finding another hotel.

"Stay away"

1
13/07/2018

They don't understand meaning of reservation! Pool was out of service for weeks without any notification, room door access problems everyday during our stay, over 2 hour to fill Jacuzzi tub and cleanliness of room questionable. Only positive was friendliness of cleaning staff.

"OK"

3
13/07/2018

A nice hotel; nothing great but a pretty good value. This is an older hotel but rooms were recently remodeled and a pleasant surprise when we opened the door. Unlike many Best Western's there's no breakfast provided although there is a restaurant on property.

"Disappointing"

3
10/07/2018

Whereas the room itself was very comfortable and clean there were a few points that let this Inn down for me. 1) No lift and we were two floors up. Not easy carrying a suitcase upstairs. 2) No bug screen, which meant we were unable to open the door because of the bugs coming in. We were in the annex building overlooking the river and marshes. 3) No breakfast included in the quite high price of the room. 4) Room not ready at 5pm - check in from 3pm. 5) Door entry key card not working on second day which meant we had to drive to the main building reception area to get it rectified. Apparently we had only been registered for one night when we had booked for two. Best Western will not be my choice again, wish we'd gone to the Holiday Inn Express further up the road.

"Very clean and convenient"

4
03/07/2018

This newly upgraded inn is conviently located to Eastern shore locations, restaurants, shopping and gas stations. The rooms are quiet, quaint and clean. It's within walking distance of the cafe' which is highly rated.

"Newly renovated"

4
29/06/2018

I booked this hotel not only for the price but the picture of the inn. The office is in a separate building and after checking in was told we would be in their building that was being renovated, not the building right next door to their office. The building we were in was about a mile south and actually in another township. The room was really nice and the renovation on our floor had just been completed the week before our stay. Unfortunately, the renovations did not include additional outlets for our phones and laptops. An elevator was not part of the renovations and breakfast was not included. We were happy with the hotel but we would think twice about staying at this Best Western if were are in the area in the future.

"Budget option near Freeport shopping."

3
22/06/2018

Somewhat disappointing. Room was ok, but a bit far from main office. Room was fine, but no elevator. These factors should have been disclosed at booking. Staff was friendly. Very convenient to shopping with good dining options close by.

"good place for my arrival day"

3
21/06/2018

It needs a few minor repairs, but everything was clean. The staff were friendly and helpful. The room was good size. They had a work desk that fit under a fixed shelf - this was great since it gave a shelf to put all my things and still have a desk to work at, Genius! Good location - close to Portland but near grocery and hardware stores and close to the outlet shopping.

"Kind of a quaint place when you think of chain motels"

4
14/06/2018

Most people who have reviewed this place echo what I would have to say. Large room. Quiet. Depending on the side you either get a forest view or a water view. Nice front desk staff. Easy on and off freeways and highways. Close to LL Bean stores. Cafe on site. Comfortable beds, but once again a double room has double beds. Still odd to me. Good wifi and cable. Just overall a nice place to stay.

"Good value and excellent location"

4
12/06/2018

I made reservations on the phone with a very nice person, and had an easy check with. Traveling with a friend and we each had a room, and were very happy with our accommodations. The person at the office gave us an excellent recommendation for our dinner destination in Freeport. The staff was really nice, and the location was so pretty. Very pet-friendly, too. We got an excellent breakfast at the café next door in the morning--REAL maple syrup on the pancakes!

"Clean, updated and quiet"

5
24/05/2018

Great staff, basic rooms recently updated - you can tell by the more than adequate places to recharge devices. Price was reasonable. No breakfast, but the Freeport Diner place adjoining the motel property was filled with locals.

"Unexpectedly nice"

4
23/05/2018

As far as hotels rate, the staff feel like fellow humans. They greet and treat out of personal character, not as paid staff. The walking trails from the parking lot are a hidden gem. The only distraction was this website's silly requirement that this written review be min. 200 characters.

"Great Place for an Overnight Stop While Shopping!"

5
19/05/2018

Great staff, beautiful king size room and conveniently located to everything in Freeport! Had a problem with the remote and they responded to the room immediately even though it was a weekend after 5!

"Very Nice, Reasonable, Beautiful Landscaping"

5
06/05/2018

This hotel was a very pleasant surprise. Our room was excellent: clean, big screen TV, Jacuzzi, reasonably priced. The staff was very pleasant and welcoming. The hotel is very quiet as it sits back from the highway.

"Great Destination"

5
17/04/2018

If you are looking for a great place to stay while in the Freeport area - this is it! We stay here every time we visit the area without hesitation. The rooms are well appointed, the internet coverage is great and the beds are extremely comfortable after a long day. Above excellent value!!

"L.L.Bean Bound"

5
15/04/2018

This was a shopping/hiking trip hot showers, comfortable bedspet friendly hotel right down the street from the best outlet shopping. The cafe serves hot biscuits and of course L.L. Bean is open 24/365 days a year.

"Family Trip"

4
25/03/2018

We come from SW Harbor, ME & Cape Cod MA meet in Freeport to visit. Staff was great at accommodating our need for adjoining rooms. Everyone was pleasant, helpful. Have stayed 3 times now and will definitely stay again!

"Not up to standards "

2
10/03/2018

Our experience could have been much better with a little management attention. Before we even got to our room, we identified a major security breach when the security door, which should have required a key card to gain entry, was unlock for the length of our stay making the entire facility available to anyone who wanted to gain access. Beyond that, a series of too many minor annoyances: a coffee maker (with K-cups) was provided but no coffee cups; cable TV stations that offered 4-5 ad channels (from prostate health to the right size bra to glittery jewelry to music offerings etc. etc.) for each broadcast channel; when an extra blanket was requested for our king size bed, only a queen size blanket was delivered. Just too many little things that overshadowed an otherwise acceptable stay.

Tina T, Front Office Manager at Best Western Freeport Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I am very sorry for any inconvenience this may have caused for you. Your feedback will help us grow.

"Great customer service, would highly recommend!"

5
17/01/2018

I actually didn't get a chance to stay here because my plane was cancelled, but I did have an opportunity to interact with the manager and front-desk employees. I booked the hotel through Hotels.com and had to cancel at the last minute, but the manager was really kind and didn't charge me a cancellation fee. This was a nice surprise and greatly appreciated. Will definitely stay here when I reschedule my trip to Maine.

"Best Western Freeport Inn"

5
01/01/2018

My husband and I went to Freeport with extended family and two dogs. Service here was wonderful and the amenities were perfect for family and pets. We will be back. The staff was more than helpful and the Freeport Cafe served an excellent breakfast.

"Staying in Freeport, ME"

5
12/12/2017

We like staying here away from downtown Freeport. We drive to downtown with stops along the way and there is plenty of free parking everywhere. The restaurant at the hotel has the best food, we do breakfast here every time we are in Freeport.

"In need of updates"

2
04/12/2017

This was our hotel of choice when we stayed in Freeport, ME each year for our annual Christmas shopping trip. The hotel rooms have not been updated or changed in that time. The carpet was torn, the wallpaper had stains and was patched with a piece that didn't match. The chair was old and saggy. Communication with the cleaning staff was not easy and my husband was not able to understand her question and we went without our room cleaned.

BestWesternHotels, Corporate at Best Western Freeport Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent Value"

5
30/11/2017

Stayed here years ago and it was comfortable then, but a complete refurbishing has been done and this hotel easily compares to hotels that charge 50% more!! Very impressed with the quality of the furnishings and the room cleanliness. Will definitely stay there again

"Good price, clean room, close to shops"

4
22/11/2017

Quality experience, reasonable price. The room was clean and neat with the usual amenitie. No free breakfast but higher quality meals available at cafe next to hotel. Price very reasonable for Freeport. Only a few miles from LL Bean and outlets

"Great Place to Stay"

5
22/11/2017

If you want a well priced, clean and welcoming place to stay while in Freeport, this is a great option. We have been staying here for years and have always had a first-rate experience! The staff is friendly and helpful. Enjoy!

"Freeport Inn"

3
15/11/2017

Too many rooms have now been turned over to Pet friendly tourist leaving no rooms on the first level for seniors without pets. Even though our room was updated, the bathtub and surround was not and showed signs of wear.

"Perfect location, great value."

4
10/11/2017

We have stayed in the Freeport Inn for the last 10 years we have visited Maine. The location is perfect for our day trips to Freeport and Portland. The value is excellent as they provide rates both with and without restaurant and dining coupons. We enjoy our breakfasts at the Freeport Cafe on property and have always been treated politely.

"Nice place BUT some things to keep in mind.."

4
08/11/2017

I stayed at this hotel for business and it was acceptable... HOWEVER - If I was to vacation in the area it would not be here - My wife is handicapped and this place is FAR from handicapped friendly. FIRST the building that is open right now DOES NOT HAVE AN ELEVATOR and is a 3 story unit. 2) If you don't know that before arrival and you are assigned a room there TOO BAD for you seems to be the attitude. I had a muscle sprain and due to renovations there was only one building open. Now the parking lots are on two levels - on the upper level (which because it enters on the second floor (middle) it would not have been too bad BUT I was forced to park in the lower lot which meant a 3 floor walk up. Not very pleased with that. Will not be returning if it can be helped. But if your healthy its great - Elderly or handicapped - stay away.

"Great service"

5
05/11/2017

We are reward diamond member and always stay at best western. The service is always great. It is always nice to receive point to get free nights. It make for a good trip with free rooms and free breakfast

"Enjoyed my Stay"

5
03/11/2017

We stayed two nights, would like to have stayed longer to enjoy the area. The hotel has a quaintness about it and liked the way it overlooked the pool and fountain. Set out and enjoyed the scenery. Room was clean, no problems, plenty of hot water. The hotel does not have a restaurant on site, but within easy walking distance there is a cafe that is very good. We ate breakfast and dinner there. In fact they had some meatloaf left over from previous night and we got a couple hunks to take with us for sandwiches later - good treat. Pet friendly and would stay again as well as recommend.

"Very nice hotel"

5
01/11/2017

Comfortable room, although the steps into the property were a little inconvenient with baggage. Very pet friendly. The reception office is in a separate building, so access during rainstorms can be wet! Breakfast is not included, so you have to patronize the adjacent coffee shop.

"Great hotel"

5
25/10/2017

Love this hotel, location was perfect in a small town .Quaint and has a front view. It's perfect to relax and unwind. Price was good and affordable.I just wish that it would offer free breakfast, there's a café next door that serves great breakfast. The staff was great caring and helpful. Being a Best Western member I would definitely recommend this hotel.

"All the amenities."

5
25/10/2017

Our room had a fridge, a microwave, a coffee maker complete with coffee, creamer, sweetener, plus internet access. Our dogs were welcome and there was a great place to walk them in the woods. Double-paned windows totally muffled the traffic sounds from Rt. 1. We will return!

"Convience and Comfort!!"

5
25/10/2017

The room was fantastic!! Comfy king size beds, huge in room refrigerator with a freezer and the wifi was excellent!! We ate breakfast at the onsite restaurant - soooo tasty!! Service was perfect!! We will be back!!

"Our stay @ Best Western Freeport"

5
23/10/2017

We stayed here on our last night of a 12 day trip to Maine. We selected this BW as we wanted to go to L L Bean and it was only 20 miles to the Portland airport. Our room had been updated and we found everything working properly, it was clean, quiet, and we got a good night's sleep on a comfortable bed. They are doing some repairs and remodeling but this did not interfere with our stay. They do not offer breakfast as there is a restaurant on the property that serves very good food. They offer wi-fi and there is a computer in the office that is available for your use if needed to run off boarding passes. They do not have an elevator so you will have to use the stairs.

"Not luxury but comfortable"

4
20/10/2017

This hotel is going thru renovations, what has been done is nice, the hallways and entrances are still in disrepair yet I think it will look nice when it is completed. The building is old so you're not going to get a luxury experience here yet if you want a good location at a reasonable price this may be for you. We stayed on the backside of property and it was so very quiet, the beds were exceptionally comfortable. Sits on a beautiful piece of property. Some stairs but manageable. Hotel clerk was polite and personable.

"Not the worst, but trying to be."

2
13/10/2017

Office is totally separate building from main hotel. Good luck trying to get extra cream for your coffee. You would have to drive to get it. Had to pull into back of main blg and up a steep hill to park and then go downstairs to get to the second floor, really weird. No elevator and having a bad hip, stairs were no fun. Manager on duty was very cordial and very apologetic about the renovations going on. Room was totally tile(no carpet) and floors were cold. Room A/C was dripping all over the desk and onto the floor. Had to put towels from bathroom down to keep it from spreading. No breakfast unless you went to their quaint little restaurant, which is very popular with the locals. Absolutely no place to put anything in the bathroom. Sink(tiny vanity), shower, and toilet is all you get. For the money we paid there was no value at all. Best Westerns are all separately owned and this owner needs to get his act together.

Tina T, Front Office Manager at Best Western Freeport Inn, responded to this review
We are in the process of upgrading the hotel. To make it more user friendly for guest. Thank you for tell us know, what we need to improve. Thank you, Tina Torrick

"Filthy facility administered by an inept front desk"

1
12/10/2017

Where do I start? With the death march up through the hot muggy stairwell dragging all our belongings? The fact that everything, including the ice machine & door handle was covered with a very thick coating of drywall dust? Then open the room door & wake the neighbors-it sounds like a haunted house sound effect! The Halloween theme continues in the room where you are greeted with a huge infestation of flies. Trudge back down the hill, tell the desk that the room is full of flies. They know it & inform you that they have flies "when the sun is out" (Note-reserve for a cloudy day if you don't like flies!) Your first hour will be spent happily squashing insects-yea! Then you can take notes in the dust on the fixtures. I understand that things have to be fixed, but this kind of dirt doesn't appear overnight. The shower was so bad that my husband even refused to use it (moldy grout, and is that just fungus ringing the drain or is it black mold?) Not somewhere you want your feet! The next morning I spoke to an employee who inspected the room & reported it to the desk, because when we checked out we were told there would be an adjustment to the bill for our "inconveience". No, that would be if you would have offered us a chance to shower somewhere clean before we left for the day-this is "we just don't care"! The cherry on top....checkout. It wasn't until we got home & checked to see what the charge amounted to that we realized..this is not our receipt! It is for someone who stayed down the hall & contains his name, address, phone, loyalty number and the last 4 digits of his CREDIT CARD! Gee, I wonder where our info is? Can you say Equifax? This is unacceptable-these people made some mistakes, but did absolutely nothing to correct them. You've been warned!

Tina T, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for the inconvenience this may have cause for you on your trip. We are now in the process of training our staff to be more knowledgeable to the hotel in the area around them. Thank You, Tina Torrick

"Needs Updated"

2
09/10/2017

This hotel is being updated. Lots of new fixtures, but still lots that need repair and cleaned. The wallpaper they put in the bathrooms is very nice looking, but it also shows all the dirt that spatters. One side of hotel is scenic and the other side overlooks the parking lot which isn't so great. Ask for the front side.

Tina T, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you

"Great location, rooms need an update"

3
29/09/2017

I really liked the location of the hotel. The rooms are large and comfortable. The hotel has very nice grounds, a nice view, as well as a nice outdoor pool. Price for the room is great. We had a first floor room, which opened to a nice porch area. Loved the large flat screen TV, refrigerator, and microwave in the room. However, the room is badly in need of an update, particularly the bathroom.

"Convenient"

5
18/09/2017

This hotel was convenient for our travel to Boston. I've always enjoyed staying at Best Western Hotels and this one was not a disappointment. Relatively close to downtown Freeport which is a plus as we wanted to shop.

"Quaint but efficient"

4
18/09/2017

Well maintained older building tucked into a hillside. 3 floors, rooms facing west have views. Currently being updated. Commentary breakfast would be nice as well as having front desk occupy same bldg.

"Second Year Back"

4
11/09/2017

Return visit - this year, we stayed in the building closer to the check- in and cafe. We were on the 3rd floor - a small walk up 8 steps from the upper parking lot. Room was nicely updated. New furntiure, wallpaper, and a nice flat screen TV - very nice! Bathroom was roomy and also nicely updated with plenty of light, towels and bathroom toiletries. A great return visit - great value for the price!

"Stayed when looking for housing."

4
11/09/2017

We were moving to the area for a new job contract. We needed a place to stay for 3 nights while doing an apartment search. This hotel was a convenient location for us. The front desk staff was so very helpful in placing us in a room where we could stay for the 3 nights with our dog. The room was nicely furnished, and very up to date. The common areas of the hotel are under renovation, but were still serviceable. The on site restaurant was great for breakfasts, and the food was always very good. I would stay here again, if the need arose.

"A great place to stay"

5
10/09/2017

Stayed here 2 nights in early September. . It was a great location for getting to and from the interstate as well as for visiting the shops of Freeport . Check- in went quickly and smoothly. The lobby is kind of charming - not a cookie-cutter big chain look at all. And our room was very attractive and a nice size. Very up-to-date with laminate floors and stylish furniture and fixtures. The layout of the hotel is unusual but very do-able. Our room on the second floor only involved 8 steps up/down. The setting of the hotel is very nice with a pool and lots of trees . The on-site restaurant, Freeport Inn, serves delicious breakfasts. ( They also serve lunch and dinner, but we only ate breakfast there - both mornings.). The hotel personnel were very pleasant and helpful. We would definitely stay there again.

"Good location"

4
10/09/2017

The rooms were very nice. The hotel centrally located to Freeport shopping district and about 15+ minutes from Portland. there is a little café next door which was very good and convenient. price was very good.

"perfect place to stay"

5
09/09/2017

Wonderful clean, large room with a great porch to enjoy the view. This is a pet friendly place with lots of room for our pet to roam. Close to both Portland and Freeport. We stayed just one night but would have enjoyed more. Staff were friendly and helpful.

"Freeport Inn again rated a 10"

5
07/09/2017

Always a pleasure to stay here. The staff are helpful. The rooms are clean. The price is good. The breakfast at the diner is great Try the corned beef hash. It is homemade and excellent. We will be back.

"Fell from Best Western Plus"

2
05/09/2017

We knew it as the Best Western Plus because it was one level better than a Best Western. We now know why they lost that rating. Check in was a disaster as they couldn't find our keys. They put in the motel area 1/2 mile away even when we asked to stay in the main building. The room had the stench of moldy carpet. We switched rooms to a "better" room 1/2 mile away. True, it didn't have the stench of moldy carpet. Best Westerns are usually clean and comfortable; this is not. The one saving grace is the restaurant on the property called the Freeport Cafe. You get a discount to eat breakfast there and it's worth going to. Excellent pancakes and bottomless cups of coffee. Super friendly service too.

"Continental Breakfast"

3
01/09/2017

The hotel is nice, but I always liked Best Western for the extra bonus of a continental breakfast. This location does NOT OFFER CONTINENTAL BREAKFAST. This is important to me when I am travelling. There is a restaurant in the parking lot, but now this cost extra. So beware.

"Great Stay Just Outside Portland"

5
30/08/2017

My husband and I really enjoyed our stay at the Best Western Freeport Inn! Our room looked like it was recently renovated (and very clean!!) and we had a great view of the water fountain. We felt very safe staying at this hotel. The outdoor pool was an added bonus. Having a fridge AND microwave in the room was another bonus! Don't forget to check out the café on site - they have really great breakfast and lunch options! We tried the lobster roll, and it was really fresh! I would definitely recommend staying here, and I'll be back if I'm ever in the Portland area again.

"Hard Mattresses!"

3
28/08/2017

I picked this property because it's easy on and off the highway and near the Muddy Rudder. I was shopping, but it's not that far from the outlets. Prices are high in Freeport,and this was lower than in town. I was supposed to have a river view, but the vegetation has grown so high, you can't see it. I also thought that the premium rooms got breakfast, but you don't. There is a cafe on the property but it's not great. The rooms look nice, but the mattresses are hard as a brick. Too bad. The desk is very friendly. If you don't like dogs stay away; it's almost all pet-friendly rooms.

"no customer service"

1
28/08/2017

Hello, When I went to check-in to this hotel on August 26, 2017 I was then told that the hotel did not have a room for me. I was attending my nephew's wedding in the state of Maine which is over 100 miles from my home. I was shocked that no one from the hotel called to notify me early. The hotel did relocate me to another hotel down the street. But I was not able to meet with my family members prior to the wedding at the same hotel. I was really disappointed in the Best Western customer service.

"Best Western Freeport"

4
25/08/2017

Nicely remodeled interior rooms. Well decorated. New flat screen tv, stainless frig and microwave. New furniture. Carpet and wallpaper tastefully decorated. Cafe offered a wonderful breakfast...great prices. Nice pond with fountain and a swimming pool...

"Not a true handicap room, dated and dirty"

1
24/08/2017

I thought I was getting a handicap room for my 88 year old mother. The only accommodation was a bar in a regular tub shower. The bathroom was so small they had to cut a notch in the door to let it swing past the toilet. The room smelled bad and the carpet felt wet.

, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for any inconvenience this has caused for you. We are in the process of remodeling our rooms to make them more handicap accessible. Thank You, Tina Torrick

"peaceful"

5
22/08/2017

this hotel is set up in a rural area and up on the top of a hill. The view driving up was very nice. the hotel looked almost new. the view from the room was also beautiful. Have the ability to sit out side of your room to enjoy the view if you are on the first floor. Also the pool is outside and also has a beautiful view while just relaxing by the water.

"Just a place to sleep"

3
15/08/2017

Hotel was clean, doesn't offer any breakfast, just coffee & tea all day. Check in was painless, people were friendly, hotel doesnt offer much. Great location to downtown Freeport. Just a place to sleep.

"Decent value"

3
13/08/2017

Hotel is a good location for vacationers in the mid coast of Maine just off I-295. Very dog friendly. Under going improvements and some renovations. Rooms were clean and comfortable. Twin beds in the room. Internet was slow - bandwidth throttled.

"Friendly, helpful staff, rooms leave something to be desired"

3
08/08/2017

On a recent business trip I stayed two nights at the Best Western. The room was in the back of the building on the third floor which required me to climb one flight of stairs due to the way the parking lot is situated. That was not a problem, but the odor in the hall and the room was very unnerving. The windows open, so it was easy enough to air the room out, and the weather allowed for the window to be opened. I was far enough from the ground that I felt safe with the window open all night. The second night there were rowdy people next door, who were smokers and smoked in the parking lot. Unfortunately, that meant that I had to close my window. The amenities in the room were fine, although the k cup maker made the worse cup of coffee I've ever had. As a rewards member I was entitled to free bottled water, however, the front desk didn't have any. They were courteous enough to give me money for the vending machine. I do not think I will stay there again. There is free wifi and it was strong throughout my stay, which was very helpful.

"There's good and not so good"

3
06/08/2017

First the good: room was clean, had a mini fridge/freezer, microwave, and K cup maker. Lots of towels, and there's a great restaurant on the property you can walk to. Out front is a sweet pond with a waterfall and some chairs to sit by it. The not so good: your view is either the freeway or a parking lot (we had the latter), the room or a/c smelled a bit musty, we heard dogs barking, the fridge buzzing, noisy a/c, and noisy people. Okay for a night... but we spent 3 nights there...nope.

"Vomit in hallway"

2
03/08/2017

While the room was very modern and pleasant we were greeted with vomit in the hallway outside our room. When we notified management we were told that housekeeping would not address it until the next day. We were offered another room but that does not solve the issue that EVERYONE in that area would have to maneuver around the vomit. What kind of establishment handles a problem of that nature in that way?? Horrible. Pool was being worked on and not usable in July.

, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for the inconvenience. We did have a staff member go up and take care of the problem. The spot that looks like vomit was a bleach stain that a housekeeping accidentally spilled. We do have all new carpet coming in 3 weeks. We are all sad the pool had to close. We all did are very best to repair it as fast as we could , I want to apologize again. Tina Torrick - FOM

"The price is rihgt!"

3
31/07/2017

I have stayed at the Best Western many times, formally know as The Freeport Inn. The price is right and the location is ok if you have transportation. My last experience was not a pleasant one. There was a spider in my bed, no big deal, just odd, and the carpets felt wet during my stay. Not to the fault of the business, but there was a lot of noise from the people above us. It was a ridiculous! amount of noise. My advice would be, stay on the upper level, stay in the new updated rooms and check your bed.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you for your Review as we strive to continually better our service standards to ensure a positive & relaxing stay for all of our Guests!

"Clean and easy to get to."

5
30/07/2017

We got in very late (after 2am), but the woman at the counter was very kind. Great hotel, very convenient to shops and the highway. Would absolutely stay again. The rooms were clean and cool with the summer heat.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you for your Review as we strive to continually better our service standards to ensure a positive & relaxing stay for all of our Guests!

"Great mattress and bathroom."

5
25/07/2017

Absolutely loved the mattress...unfortunately it was to big to sneak into our little car. Great bathroom sink - high enough for an adult. Desk staff was very helpful in getting our room. Liked the change of a wood-like tile on floor in room instead of the usual rug.

"Creepy!!!!"

2
24/07/2017

This place stinks, literally. The front desk clerks at check in and check out were very nice. We didn't receive housekeeping services (our beds weren't made and we didn't get fresh towels). The hallways that led to our room were disgusting: dirty, stained carpet and the whole place reeked. I got up and dressed before 7:00 am to get some fresh air. I couldn't sleep because of the dirty musty smell. And it wasn't even cheap to stay there!

, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for any inconvenience this may caused for you. I can't apologize enough to you.

"Details"

4
23/07/2017

Room was clean and had high end fixture, just little details, rust in the tub and chipped sink basin. Staff was friendly just not informative. Breakfast was not included. My husband and sons breakfast was good. but mine was OK, eggs: over cooked w/shells in them. CORNED BEEF HASH was awsome. Please don't let this discourage from staying over all plesant experience.

"Attention to details"

3
23/07/2017

We were there for a quick overnight. The room was renovated with high end finishings and nice, but it looks like in some areas they just didn't pay attention. Tub had rust in it, the bathroom sink was chipped. I thought breakfast was free in Best Westerns (NOT THIS ONE). Staff was nice just not informative, didn't mention my BWR level or offer an express check-out. Don't let me discourage you from staying, because I would stay again just little things I noticed.

"AAA++"

5
21/07/2017

The rooms are beautiful, clean and very modern. It's quiet, they have an outdoor pool and a place for your pets to run and relax. We have stayed there 3xs and love it. We will be staying there again. AAA++

"stay here every year"

5
19/07/2017

We go to Nova Scotia every summer and stay at this hotel going up from NYS and going back. We like the top floor facing the hillside -- nice and quiet. Great breakfast at 6:00 AM and also delicious dinner at the Cafe. Extremely reasonably priced for Maine at the peak of the tourist season. We even have our favorite room which we requested. Look forward to being there soon!

"Pretty basic"

3
14/07/2017

Kind of a run down hotel off the highway. Room had basic amenities but that's about it. Coffee where you checked in but that's about it. Thought I got a good deal through a 3rd party but really glad we didn't pay more for it. Hard beds and not a lot of personality.

"overnight stay"

3
10/07/2017

First impressions wasnt great ..rug going up stairs ,old and dirty . Opening door room looked great,went into bathroom not sure if it had been totally clean .Around sink looked like it had been missed . Opened closet and found dirty towel inside !

"Great dog friendly hotel"

5
07/07/2017

We love this hotel. Everyone is dog friendly, the grounds are wonderful for our elderly dog to walk. We stay here every time we travel to Maine. The diner next door has the best blueberry muffins and oatmeal ever and is even open on holidays. It is close to ll bean but not so close that you have to deal with the noise and crowds. It is right on rte 1 and 295 so you can easily drive anywhere.

"It makes you choose at least 1 star..."

1
06/07/2017

So the experience started off with Robert the friendly enough desk guy giving 2 different sets of people keys to the same room. Half way thru my aunt having a shower, a gentleman (another guest?) just swiped his card and let himself in the room... unnerving to say the least. Then upon turning back the covers to check the beds out before turning in for the night , we found that none of the sheets had been changed. There were several body hairs in all 3 beds (we rented 2 rooms) and bugs in 2 out of 3 beds. There was some sort of disgusting red stuff on the duvet of 1 bed... the hotel is disgusting. It's advertised as pet friendly, which is super, except I wouldn't even let my dog sleep there in fear of him bringing home one of the many bugs we also found in the king bed and the one double. Absolutely disgusting. The grounds are beautifully maintained but it's hiding the fact that they clearly do not take any pride in the conditions of the interior. The hallways were covered in grass and dirt, didn't look like it had been cleaned in weeks, the bathtubs had a thick filmy residue and ring around them , and the linen was disgraceful. I would not advise anyone to stay here. I wouldn't suggest this place to my enemies. They did however send us to the quality inn up the street at no additional charge, stating it had been a year since they had a bed bug issue reported, and they had nothing better than a disgusting room left in that hotel. Robert the desk guy was apologetic, however honest about the fact that they are short housekeepers which is really obvious as soon as you step foot inside. Like really, you's couldn't even change our bedding before checking us in? What a joke.

, Front Office Manager at Best Western Freeport Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 207-865-3106. Sincerely, Tina Torrick Front Office Manager Best Western Freeport Inn

"Motorcycle Group Loves Best Western!"

5
02/07/2017

Indian Valley HOG (Harley Owners Group) really liked this hotel! It looked newly renovated with really nice rooms and bathrooms. For motorcycle riders, it was great because there was a really nice restaurant called the Muddy Rudder within a short walk (5 minutes) and that meant no riding to dinner. So everybody could safely have a couple of drinks! Really nice staff and great hospitality!

"All good but the soundproofing!"

3
26/06/2017

Mostly plusses for this hotel. The desk staff was friendly and the room was clean and nice. I appreciated the fridge with separate freezer. On the downside, we arrived at 9 PM and were on the second floor. The rear parking lot, which gave us the easiest access to the room (8 steps down), was full. The view out our window was the bumpers of the cars in the same parking lot. But, neither of these things bothered me too much. What did bother me was the noise that started shortly after 6 AM. I guess our upstairs neighbors started their day early, and we could hear every footfall. There was also very little soundproofing on the doors, as we could hear every sound in the hall outside our door. So, if you have a choice, go for a room on the third floor, maybe at the end farthest from the staircase.

"Wonderful stay."

5
26/06/2017

My family stayed four nights and in 2 different rooms. Both room were recently remodeled and extremely clean. We had a king and a double pet room. Nice flat screen TVs. Modern furnishings mini frig microwave. Hotel overlooks a nice view from the front. Easy and convenient off I95 and close enough to Freeport Village. Nearby is a great custard stand for you sweet cravings. Mainely Custard

"Truly awful"

1
24/06/2017

We arrived and checked in o.k, but when we opened the door to the hotel corridor we knew this hotel was way past it's best, the carpet was very worn and dirty. On entering our room it didn't get much better as the walls were paper thin and the noise from above was unacceptable. There were children running along the corridor for long periods of time. There were hand written notices in the hotel to say it was being renovated but these notices seemed very old and water stained. I cannot recommend this hotel and advise anyone visiting Freeport to look elsewhere.

, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for any inconvenience this may cause for you. We are still in the process of upgrading the hotel. Making it more presentable for our guest. Thank You, Tina Torrick

"The best place to stay with your pet!"

5
24/06/2017

My husband and I, and now my son and I have traveled to Best Western Freeport several times. Every time we have found it to be comfortable, beautiful gardens, pool and pond with a fountain. Lots of places to walk with the dog and quiet for sleeping. I'll be back many more times!

"A good value hotel"

3
16/06/2017

Family of four with two young children. Checking in was quick and staff extremely friendly. Hotel Room was spotless. There was no carpet in the room which was a bonus as we suffer from allergies. Wifi was solid and rooms had DirectTV. The pool was nice, but a slight walking distance from the hotel. Unfortunately the windows in the odd numbered rooms on the 2nd floor are a little smaller than usual and face directly into the parking lot (Hotel is on a hill). It was a quiet lot but the view was a bunch of car grills. Recommend getting forward facing room. If the hotel can work out a deal to include Breakfast at the Cafe next door, that would be a huge bonus.

"Clean comfortable rooms, friendly staff"

5
10/06/2017

We've stayed here twice and have already made reservations for another stay in 2018. We have two dogs with us, and appreciate the large outdoor area they can use. The dog-friendly rooms are in a separate building, which is well maintained and no different than the main building. And we always enjoy the excellent food and friendly service at the restaurant.

"Pet friendly, nice clean rooms"

5
08/06/2017

Great location off the highway so room was quiet. Dog friendly with a nice pet exercise area. Bed was comfortable, wifi worked well, and small refrigerator. Coffee was in room with an individual Keurig with decaf and creamers available in the office. Would definitely stay here again.

"Under Construction"

5
31/05/2017

Looks like they are doing a great job remodeling A fridge with a separate freeze which is awesome. Very nice design. Location can not be beat. Make the trip down the hill for breakfast!! There's a little playground as well which the kids enjoyed. Very scenic.

"Nice and Clean Spot"

4
29/05/2017

The hotel is very convenient to Freeport Maine outlet shopping and a short drive to downtown Portland for strolling and dinner. Never a traffic issue and location is just off the main highway into town. If you do not mind a short drive of 20 minutes, you can save quite a bit by not staying downtown.

"Great value, nice place, no breakfast :("

4
28/05/2017

This was another last minute stay for us. The price is right for this place. Some of the room had been updated to modern decor and some was dated. It is disappointing that there is no breakfast included, but there was a cafe on the property. My one complaint about this hotel is that it is not really 100 % smoke free. We stayed on the first floor. To get to our room you had to walk down the porch past other rooms. Every time we came or left or went out to the car we had to walk through the smoke of our neighbors who were sitting outside on the porch smoking. I feel like if it's "smoke free" then people should not be allowed to smoke on the porch. Other than that, no complaints, it's a nice place for a good price.

"Very nice visit!!"

5
26/05/2017

My husband and I rarely stay at motels and don't really like them. However because of our grandson 's graduation we needed to use a motel. We were very satisfied with the Best Western in Freeport. It was clean, the bedding was freshly washed, the location was gone, and we enjoyed the next door Cafe. We would stay there again. The staff was helpful, also.

"Absolutely perfect for weary travelors - beautiful room"

5
16/05/2017

We were very tired after a full day of travel so we were glad to get here. It was easy to get to from the exit. The desk clerk was a delight. We loved the room decor. The bed was super comfy. It was quiet. Not really sure what else we could ask for at such a reasonable cost.

"Not a good choice"

2
04/05/2017

The room was clean but there is no carpet. The staff was pleasant. I was told the rooms on the first floor were for guest without pets. (It's advertised as a pet friendly property). We were there for six nights with our service dog. Everyone we saw from the first floor had a dog! There were many issues with this property. The office is located in a separate building. Not all exterior doors lock. There are stairs to get to any of the rooms. This made getting luggage to your room a hassle. One staircase does not have hand rails. Internet connection was terrible. When the front desk was called one night at 11:00 p.m. due to excessive noice, there was no answer! Best Western needs to let people know more about this property before booking a room.

, Front Office Manager at Best Western Freeport Inn, responded to this review
I am very sorry for any inconvenience this may have caused for you on your trip. We are still in the process of finish up the remodeling at our hillside building. Everything that you have said we are not in the process of fixing it. I want to apologize. I would like to offer you a 15% discount on your next stay with us. Thank you, Tina Torrick Front Office Manager

"great experience"

5
17/04/2017

Great hotel: big room, everything was working, free internet and parking. Great location near Portland if you are traveling by car. I do recommend this hotel. On of the best best western I've ever been.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you for taking the time to wright a nice review about us. We are very happy you enjoyed your stay. Thank You, Tina Torrick Front Office Manager

"Best rooms!"

5
08/04/2017

An excellent value for price with great restaurant and also a small family diner all within easy walking distance. Room decor and furnishing were best of any similar motel establishment. Great desk and reading facilities in the room and bed was very comfortable.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you. We appreciate your review and look forward to your next visit! Best Regards Tina Torrick Front Office Manager

"Quaint Hotel"

5
26/03/2017

Utilized Hotwire to book this place for 31.00 wow was I impressed! Upon entering the lobby I was greeted by a very polite young man. He gave welcomed me told me when the restaurant would be open. My room wasn't ready at the time for check in so he recommended me to head over to free port LL bean area and he would call me when it ready. But he did give me the key to the room so I could go right back to my room.He called me 30 mins later. I am glad I waited the room was immaculate! Smelled clean and fresh! The housekeeping women was very polite too. The bed was so comfortable and the bathroom was amazing too. Updated rooms with new t.vs and fast wifi. The rooms are spacious too. I would definitely stay here again.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you. We are so happy you enjoyed your stay with us. We do are very best to make it feel like home. I hope to see you again. Best Regards, Tina Torrick Front Office Manager

"Great Value for Money!!!"

5
18/03/2017

I was a little nervous coming to the Freeport Inn during an off-season trip to the area because the reviews were inconsistent. PLUS, I could get the room for $44! I have to say this hotel was excellent - no it is not the Ritz Carlton, but our room was recently renovated and definitely on par with a Hampton Inn or Marriott Courtyard. It is 8 minutes away from downtown Freeport/LL Bean, etc. The beds were comfortable, the room was tidy and the clean. Our room had a Keurig coffee maker, microwave and good sized refrigerator (not the six pack size for college dorms). The staff was pleasant. The towels were nice and fluffy, but a little small. It had typical amenities like shampoo/soap and hairdryer. The hotel does not serve food, but the "Freeport Cafe" basically on the same property, but independently owned, is pretty much the best breakfast place in Freeport according to Yelp! NOTE: this hotel does NOT have an elevator so you must be able to walk up a minimum of 8 stairs.

, Front Office Manager at Best Western Freeport Inn, responded to this review
Thank you, for choosing to stay with us and for such a nice review. We appreciate your staying with us and we do are very best to make it feel like home. I am so happy we provided you such an outstanding experience. We cannot wait to see you again. My Best, Tina Torrick Front Office Manager

"Friendly Staff"

4
12/03/2017

Hotel was great - however it does not provide a breakfast program. The rooms were quiet - the hotel does not have an elevator which might be a problem with someone with a mobility issue. We would go back

, Front Office Manager at BEST WESTERN Freeport Inn, responded to this review
Thank you for taking the time to share your review with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 207-865-3106. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tina Torrick Front Office Manager Best Western Freeport Inn

"Very Disappointed"

1
22/02/2017

We stayed at this hotel on our way home last week. Checking in was very effiecient and the girl was very mannerly. When we got to our room we were horrified. There was hair in the bath tub on the bathroom floor on the bathroom counter, inside the closet was not vacuumed for a while it looked like. the mirror doors on the closet were filthy, the whole bathroom was filthy. and to top things off our bed had sheets with stains on them. I called the office and she said she would get the housekeeper to clean the room again. When he arrived he did clean the bathroom again but that was all he did. He left the closet. the bedsheets and the bathroom was still littered with hair on the counter. We were not happy campers at all. My husband put a blanket over the stained sheet so we could at least try and get some sleep before we made the journey home the next day. Neither one of us slept well and felt like we needed to boil ourselves to feel clean the next day. We will NOT be staying here again.

, Front Office Manager at BEST WESTERN Freeport Inn, responded to this review
Thank you for taking the time to wright a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I am very sorry for any inconvenience this may have caused for you on your trip. There is no excuse for housekeeping not to clean your room properly. I can not apologize enough. Because we value your business, we would like to provide you with a 20% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 207-865-3106. Sincerely, Tina Torrick Front Office Manager BEST WESTERN Freeport Inn

"Request property adjacent to office"

2
21/11/2016

Be aware that the hotel has two properties. When I booked thought it was the main property. It appears reviewers are generally quite satisfied with the adjacent property. We were given a room in the second property in which the entry carpet area had been recently shampooed and was soaking wet resulting in wet feet upon removal of our shoes. We did not request another room as it was late and we were offsite of the office. We did however bring the concern to the staffs attention upon departure and they were very indifferent.

"Very Satisfied Stay"

5
20/11/2016

Nice room for the price. Very clean. Only issue with the room we had was the bathroom was extremely tight, especially the sink area. Both check-in and checkout staff were very accommodating and pleasant. Definitely will stay there again.

"Several problems."

3
17/11/2016

We checked in and then drove down the road to the building. Room was on 3rd floor with no elevator. Not a problem. We entered the room, which was dark, and then realized there was luggage in the room. Left immediately. My husband drove back to the office while I stayed on 3rd floor. Didn't want to walk down in case our new room was on that floor. For our new room, we had to go down 3 floors, go outside, down some steep steps. Opened the door and the carpet had not been vacuumed. And the Internet barely worked. Would not stay there again. Too many problems.

"Wonderful stay"

5
02/11/2016

I am a repeat guest with this hotel: it is super clean, comfortable, quiet, convenient in every way. The small cafe is a great bonus. I also often travel with two dogs: this hotel is pet friendly, with reasonable rates … and keeps the pet reserved rooms incredibly clean, and comfortable …. an increasingly rare set of services. The large grounds are perfect for easy walks.

"Pet friendly! People friendly!"

4
01/11/2016

We drive 800 miles to our seasonal place twice/year, with three cats. Although the Freeport inn is not midway, especially on our return trip, we almost always stop here. They are pet friendly, and somewhat renovated since we first found them, easy access off rte 1, and perfectly comfortable, tho not a "luxury" facility. Never noticed evidence...smells, fleas...of other pets. With three pets, there is always the issue of being charged some king of triple rate, but these guys don't, and are always great to deal with. What's more, the wonderful muddy rudder restaurant is just down the road, and they will deliver to guests.

"Delightful surprise!"

4
17/10/2016

What a nice surprise – although the hallway had a bit of a chemical smell, the room was recently redecorated with a calming palette of white and shades of gray – excellent lighting with abundant electrical outlets. Ample storage space in drawers and a good sized closet. Minor area for improvement – LED bulbs throughout a good choice environmentally, but would be preferable to get those with a less harsh light color. Overall, an excellent experience.

"Excellent Stay"

5
17/10/2016

We love staying at the Best Western Freeport Inn in Maine. It is so quiet yet a short drive to Freeport. There are two restaurants there both the Café that is part of the Inn and the Muddy Rudder that are both our favorites.

"Pleasant Relaxation"

5
15/10/2016

We traveled this day to have an annual reunion with former neighbors that we have been doing for many years. We meet at a location that is agreeable to all four couples, have a lunch and catchup chatter and then spate and do our own thing. We, being pleased at our last visit decided to stay overnight and chill out to end a perfect day.

"Great pet friendly hotel"

5
11/10/2016

This hotel does everything they can to accommodate you and your dog. Excellent walking area for you and your dog. The convenience of bringing our dog and yet so handy the outlet shopping area was the best feature for our trip.

"North East Trip"

4
10/10/2016

Staying at this hotel was a good experience. The rooms had a refreshing modern look. The poll and grounds were visually a pleasant sight. The adjoining restaurant was a very good breakfast place to eat- one of the best breakfast value I've had in a long time. The person at the front desk came up to our rooms to help with an internet hookup problem.

"Interesting Accessible room"

4
01/10/2016

Was in an accessible room, but it still has a tub so, no roll in shower and a very tight area for the sink. There is a plastic chair for the tub and sink so, that's a plus. Just be sure you aren't wheelchair bound if thinking of this hotel - at least room 221.

"Ups and Downs"

4
29/09/2016

Check in was fast and friendly. The property is a bit odd, its 2 different buildings that are fairly separated. We were in the building about 1/4 mile from the main building. Room was clean, bed and pillows are not very comfortable. Shower/bathroom was clean, wifi was reliable.

"Freeport stopover"

5
28/09/2016

Pleasant motel experience. Checked in early, prompt checking (delicious cookies), clean room, very well appointed with most everything a weary road traveler could need. Super comfortable bed provided a pleasant nights rest, with a super diner on premise for an early start the next day.

"Strange hotel--unclean but great view"

3
27/09/2016

So, some of the counters in my room had not been cleaned and an old towel from a prior guest hung from the back of the bathroom door, so it could only be seen from the inside with the door closed, which I guess is why they missed it... The hotel has a weird set up where you check in at one spot, and then drive about 200 yards down the highway then up a hill to the kind of run-down location where they have installed the rooms in a sort of "1985-i-don't-know-if-this-economy-in-Maine-Is-Ever-Going-To-Make-It" manner--it appears that at one time they had installed balconies off the back--the balconies are gone now, but the door is still a big sliding glass door--with a wooden ballustrade keeping guests from falling off the roof...the GREAT THING about this hotel, if you get a room on the back side of the barn-like structure--is that you can see down past the woods and along an old tidal marsh--and it is the finest view in this class of hotel that i have ever seen...the AC works really well, the internet is slow, (i used my cell phone hook up instead) and the window, as i mentioned--is humoungous---so i liked it a lot despite the uncleanliness...(which is usually a deal-breaker for me) Hallway smells musty, carpets dirty...I just had to give it the 3 stars cuz of the view--otherwise because it was so dirty it would have gotten only 1.

"wouldn't reccomend"

2
26/09/2016

room mix up to begin with(no room for one party), had to stay together for one night. Mold on the bathroom ceiling,no working fan in bathroom. Stayed for a week never had sheets replaced. wouldn't stay again.

"Convenient, just oj"

3
26/09/2016

Stayed in separate building by the pool. The rooms are ok, the hall smelled musty, needs new carpeting. The pool was nice, clean. I wouldn't stay there again, unless I needed the outdoor pool. The renovation in progress signs have been up for awhile, they need to finish up. This building is noisy, you can hear walking people upstairs.s

"Never in Freeport again."

1
19/09/2016

Place was dirty, not happy at all. AC dirty, rugs in room extremely soiled, waited way too long for another room, customers put in the dirty room after we departed, place was not well kept, bathroom had peeling paper, obvious past water damage, toilet ran over when you flush, bulbs out. Never again in Freeport, will I stay at the Best Western.

"Good Value Give it a try"

4
19/09/2016

The Best Western may not be the newest property on the block but it was clean, well run and an exceptional value. The bed was better than I experienced in much higher priced hotels. The complete internet and Directv service was great.

"Wonderful View"

4
18/09/2016

First, this hotel has an unusual layout. The main registration office and first building are in one location. The second building (where we stayed) was about a quarter mile away (you had to drive and turn into the Muddy Rudder restaurant to access the driveway to the second building). We were on the first floor of that distant building, and it was clean, quiet, and had a nice view of the river. The room was spacious and clean, and had a mini fridge and Keurig machine. The sink was separate from the bathroom which was small but had enough room to function. They also had a nice soap and shampoo. The room had nice double doors/windows overlooking the river, but also had drapes to cover them up. Only drawback was walking down a flight of outdoor stairs to get to the room.

"A uncomplicated stop"

4
12/09/2016

For $100 a night we had a newly renovated room with fast checkin and easy access to Freeport. They are still renovating so the hallway carpet smells of smoke but soon will be replaced. We travel this route and sometimes stay in fancy boutique hotels, but for an evening rest and back on the road in the morning this place works. You have a refrigerator in the room & can be on the road quickly in the AM. Also they allow dogs.

"great value"

5
12/09/2016

My stay was very enjoyable. The room was extremely clean, the bed very comfortable and the view lovely. Finding a microwave in the room, along with a refrigerator with a separate freezer was like hitting the jackpot! The bathroom was impeccably maintained, no mildew anywhere in the shower, and adequately stocked with basic toiletries. The hotel was undergoing obviously needed renovations in the stairwell areas, but it was still much nicer than many places I've stayed in that price range. The only area that I found needing improvement is the rear parking lot to service the 2nd and 3rd floors, which was a bit small and tending to get parked up. However, there was ample parking when I pulled my car around to load it upon departure. Overall, this was a very minor inconvenience.

"Nice Reno"

3
11/09/2016

We were fortunate to get one of the recently renovated rooms. Bed was comfortable, bathroom had plenty of room. There was a refrigerator and a microwave, which we appreciated. Staff was pleasant. The only downside was that the window in our room was at sidewalk level so we had to keep the curtains closed, so beware of the odd-numbered rooms on the 2nd floor of the hillside building. We were only there for one night, so we could live with it.

"Strange set up"

4
11/09/2016

When I got there with hubs, it was early evening. Person at the front desk was very nice. We were given a map and directions to our room in another building. Well, the other building was out of the parking lot and around the side of a restaurant and up the hill. I did not like that. The pool is in the other building. So we just went to the room and stayed there. No continental breakfast. There was a different restaurant on site. The room was nice.

"Very Nice Room"

5
10/09/2016

The room had just been updated and was very comfortable. It was obvious a lot of effort was put into the update. The staff was very accommodating and professional. I would recommend this hotel to anyone traveling to Freeport. The room rate was also very good.

"The worst place I've ever stayed"

1
08/09/2016

I don't even know where to start with this place. My husband and I only booked here because it was the only option available to us through our Aeroplan points (an issue to be taken up with them); we have travelled extensively through Europe and USA and the other reviews of this hotel would have sent us running. However, we have stayed at several Best Western Plus hotels in Canada so we continued with the booking, assuming they all have the same standard. BIGGEST MISTAKE EVER! I should have braced myself when I emailed them several weeks before requesting a renovated room only to get no response - immediately not impressive. The property is stupidly split into two hotels that are not close together - you have to drive to the second hotel where we stayed after checking in, which brings a whole set of annoyances listed in several of the other reviews. This building couldn't possibly have been updated since it was built - it is in dire need of a wrecking ball. The room was musty and the decor ancient and totally incompatible with the needs of today's guests. The microwave in the room didn't work nor did the outet in the vanity where you are supposed to plug in the in-room hair dryer; glad I brought my own anyway. Getting access to the limited outlets, however, in the room was kinda hard when they are located behind beds and furniture. The beds are clearly old - yuck, yuck, yuck!! - and not very comfortable. The most annoying thing about this room is definitely the idiotic and downright stupid design of the bathroom - the sink is located in the main room of the hotel so when you get up at 3am to relieve yourself you disturb your spouse by having to wash your hands. The 'bathroom' is barely big enough to turn around in and that is not an exaggeration - the bathroom door slightly touches the toilet when you open it. But there is competion for the best idiotic and stupid design from the front door - it is double-doored wall-to-wall glass, concealed by a ugly curtain which makes getting in and out of the room diffiicult if you value privacy. What kind of hotel has the door to their guest rooms all glass so anyone walking by can look in and appraise anything you have inside? Stupid, stupid, stupid. The marshland outside the property is more like a swamp and littered with mosquitoes. There really is nothing good about this property; if you have any standards at all, avoid this place like plague. It is an absolute dump. In comparison to the other hotels in the area, which all look nicer, it isn't the cheapest, which, frankly, blows my mind. It should be at least half the cost of everything else. Best Western is devaluing their brand by being affiliated with this sty.

"Great stay here!"

4
07/09/2016

After a long day of shopping in Freeport we found this hotel last minute on a busy holiday weekend. They matched the rate to another hotel over the phone. The check in staff was super friendly and helpful and gave us freshly baked cookies. We stayed on the third floor in a beautifully renovated room. Everything was new and fresh. We loved sleeping with the window open since the room was facing a forest. It was so peaceful and smelled so fresh. There was a small fridge in the room with a freezer. A Keurig coffee maker was a nice treat in the morning. The King bed was very comfy and the bedding was nice. We bring our own pillows when we travel but the ones they had seemed good. There is also an outdoor pool I noticed walking distance from the hotel and a café next door for breakfast. Lots of parking and seemed safe.

"Want some surprises.. you'll get them"

1
04/09/2016

We arrived to learn our room was located on the third floor with no elevator. The desk clerk offered to help with luggage and told us to follow him. He got into a car a drove off the property down the road to another building. As he was trying to carry two large bags up the stairs he almost fell backwards. When the door opened we were greeted by a musty smell and air condition off. We were told we could get a de-humidifier but refused it. When we opened the slider we found no balcony but did find mosquitoes. We were tired and decided not to attempt to fix everything and most likely relocate. This property is very poorly operated and managed. Would suggest looking elsewhere. This property is over priced period.

"Worst motel I've ever been"

1
01/09/2016

Dirty, with fleas and spiders. Good if you are Indiana Jones, otherwise choose a different place. I wake up with at least 15 bites of insects, and leave the room at 5:00 AM tired of be bited. Worst motel I've ever been. Take a look at the picture of the guest we meet in our room.

"Vacation in Maine"

4
25/08/2016

The room was very comfortable and clean. There is no breakfast offered which would be nice also we were two couples pulling trailers , altho we made the parking work it could have been a lot of trouble but we were early and able to park ok

"Enroute to Canada"

2
19/08/2016

We stayed here overnight while traveling to Canada. Our room was in the building apart from the main office/building so had to drive back down the road to get to it. The room was old and in need of remodeling/upgrades although all basic services provided. Hotel is pet friendly but wound up walking my dog in a dark area not lit by the few parking lights available. Breakfast was not included in room rate so had to visit nearby restaurant for food. Parking available. We wouldn't stay here again.

"Family getaway"

2
18/08/2016

I could say we were not very impressed right from the get go. We come to find out at check in time our room is at an annex building down the road away from the main building. Three floors up no elevator. No pool. The room is clean but very dated the beds ok, two full size not very big and no microwave . The ground are nothing to look at. You really don't feel like spending time here. I'd say if you were just looking to crash and get some sleep it would do.

"Getaway for shopping"

4
17/08/2016

Hotel is a bit awkward as it is divided into different buildings. Upon arrival they had to give us directions to where we would stay. Building was very hidden. Rooms show their age, they need a make over. Other than that it seemed like a good hotel.

"Comfrtable & pleasant."

5
17/08/2016

It was rather unusual to have the Inn in two separate locations but it was very comfortable and the staff was so friendly. Even house keeping was very nice. They greeted us each day as we were on our way out for the day. Registration staff would so very accommodating with giving s directions, places to see and short cuts to our destination . Would stay there again!

"Nice place"

4
17/08/2016

Stayed here three years in a row, nice clean facility and cafe close by to walk to for breakfast. Close to Freeport outlets too!! Also nice pool for swimming and they provide the towels.good place for a family or couple to stay.,also pets are welcome.

"Nice Best Western"

4
15/08/2016

Short drive into Freeport. Friendly staff. Price comparable for area. Had room in the hillside?(separate) building with semi-view of marsh from walkway outside rooms. Don't stay in lower floor if you have walking issues, there are quite a few stairs. Room nice enough, small fridge and coffee pot. My issue with room - AC that won't stay running. On and off all night makes it hard to stay asleep. You never know what kind you will have when you book a place. Too bad no breakfast but a good place next door. Would give 3.5 stars if Tripadvisor allowed, that would be more accurate.

"Friendly Staff"

4
12/08/2016

Friendly staff when checking in! Answered alot of questions about the area that we asked!! Our room had a king size bed which was very comfortable, room was very clean and somewhat renovated. Restaurant was available down the hill from hotel but within walking distance.

"Maine motorcycle trip"

4
11/08/2016

Nicely renovated room. Very clean. A bit of an odd setup where there are separate buildings. Most of us were in the main buildings, however, some of our friends got put in rooms in a building about .2 of a mile away. Main buildings have no elevators, but have parking at different levels.

"Nice Place but a few problems with out stay....."

2
07/08/2016

We had great rooms on the first floor overlooking the Cousin Lake. It was quiet and had a porch with chairs. The only complaint we had was the TV had to be programmed every time you put it on. The same with the WYFI you had to put the code in every time you logged in and using aol. I don't have aol. It was a pain to use the rest room also the door banged into the toilet, if someone had an emergency to go the bathroom their would be a problem. Also we had rooms with no smoking, and some of the guest were smoking out side so you could smell the smoke in your room.

"Fantastic Value!"

5
07/08/2016

What a great place to stay! They are in the process of re-doing the rooms, and they are spacious, modern and very clean! We loved the décor, including the roomy and beautiful bathroom. The price was great, two rooms for the price of one room for four people at a competitor just down the road. And for breakfast, eat next door at the Café - not fancy, but we all had yummy, filling breakfasts before heading out for the next leg of our trip.

"Ugh."

2
04/08/2016

We were staying at this Inn as a team for a soccer tournament. While our room was relatively clean, it did smell a bit stale or mildewy. We managed to have an uneventful stay but several other families reported having issues with bedbugs which is a dealbreaker! The staff was super nice but I would never stay there again

"Good location, nice office staff, but house keeping and a freezing pool meant, just OK"

3
04/08/2016

We stayed at this location for 2 nights and stayed in the main hotel near the office. The hotel is a mix of new and dated. Our room looked to have had some recent updates but the hallway carpet was old and badly stained. Overall I would have rated this hotel much higher, but house keeping was very poor in our bathroom. I picked this hotel because it had a pool for the kids. The pool was freezing, even my 13 year old couldn't tough it out. This is a good location if you need to be near Portland or Freeport but don't want to be downtown. I had a truck with a boat on a trailer so I did not want to go into Portland. Overall this is a good place to stop while on your trip, but I sure would not want to use it as a "destination". It is average all around, a good road side stop, but certainly nothing more.

"Awful"

1
03/08/2016

Smelt like cigarette smoke and very musty with wet carpeting. I was surprised at the stairway to carry luggage and location far from reception and pool. I mentioned my complaint to night worker and while checking out. I was not given a solution and would not stay there again. Was extremely disappointed and kept luggage in the car. It was very disappointing. View of Marsh was only good part.

"Great Value"

5
03/08/2016

I've always been wary of staying at motels but this Best Western was in the process of being renovated. Location was great - right off the highway. The outdoor pool was fairly clean. Our room was very comfortable and modern. The updated furniture and decor helped me feel right at home. Perfect for a short stay.

"Freeport Inn"

2
02/08/2016

It could have been a lot cleaner. There was a large amount of hair on the bathroom floor when we first went in. Our room was by the stairs too so we heard people coming in and out all night. The price was good though for what we got.

"Good Value"

4
28/07/2016

We have stayed at this property in the past. It's very nice for a pet friendly hotel. Overall we are always pleased. The rooms are decent sized and ours has always been very clean. The recent remodeling and room upgrades are very nice.

"Great stay"

4
25/07/2016

Room was recently renovated and modern. Beds super comfortable and air con efficient which was very important as it was very hot outside. Immaculately clean with plenty of towels and bathroom supplies. Gardens and pool well maintained . Short walk to the Muddy Rudder restaurant which serves terrific seafood or there is a cafe on site if you prefer. No complaints at all.

"My Freeport/Yarmouth Maine place"

4
23/07/2016

The room we stayed in was recently renovated. And, it was great having access to an outdoor pool. The restaurant next door to the hotel is excellent. This is our second time there. My wife, two daughters and I will come back again. We love being located in between Yarmouth Maine and downtown Freeport Maine.

"Wonderful view, dog friendly getaway"

5
22/07/2016

There are two properties with the hotel; one down the road about 100 yards. We had our dog with us, so we had a below the ground level room with a deck that looked over an inlet from the sea. Beautiful view and a nice area for the dog's 'have to' trips. Baggies and disposal bin were easily accessible. The room was clean and tidy, beds were a bit soft for my liking, but no problems. Bathroom small, but dressing area is large and well-lighted. A flat panel TV, Satellite TV, hairdryer, small fridge, Keurig single-cup brewer were provided. Sliding glass doors looked over deck and had double locks. Never felt unsafe. The view was beautiful. My only complaint is that the access to the room required descending 10 steps and I would have hoped for an easier way to go down; it is not handicapped accessible. The cafe associated with the hotel also has 6 steps going to the door, not a handicapped accessible building. Those are my only complaints; the staff was exceedingly helpful and friendly and there were no issues at all. I'd definitely stay here again!

"Do stay in the building away from the main office!"

2
20/07/2016

We stayed in the building away from the main office. No drink machines, no pool, no staff. If your key doesn't work, long walk back to the office. No hallway phones to call front desk if you lock yourself out. Sink area too small to set down any bathroom articles. Although the rooms were clean and the beds comfortable, I would avoid the remote building. Don't bother with the rooms with a view of the river - you can't see past the overgrowth. On a good note, we had a great breakfast at the attached restaurant.

"looks like new england but noisy room"

4
19/07/2016

it looks very picturesque but only the first side has porches. the other two sides of the hotel have no view or porches and are the same price. I would constantly hear anyone who was in the hallway or anyone who opened or shut he door. that was a disappointment. They had coffee 24 hours which was nice, but there was no water on the site. Not even a water fountain or water cooler. The two days we were there were over 90 degrees so that was upsetting. Additionally, even the vending machine was out of water. Many Best Westerns provide water free for bw members who are diamond or platinum which I am. The cafe next door which we were not given any discounts to coupons which many best westerns do when they do not provide a free meal. Was very good and reasonable. Great location if you want to go to outlets, LLBean, etc.

"Nice place to stay"

3
18/07/2016

This is a decent place to stay. The room itself was ok, but it's in need of updating, which they're working on. The Front Desk Staff were very nice and friendly. They have a nice outdoor pool, but it was cold and rainy, so couldn't get in it. We drove to the LL Bean Outlets, which was fun. There were no restaurants within walking distance other than the Café right next to the hotel,, which was nothing more than average. The food there was ok, but the service wasn't very good.. But we did drive down the road a short ways to Days Take Out for lobster, which was great.

"Disappointed!"

2
15/07/2016

This hotel overlooks a busy highway. The rooms were decent except the floor tiles were loose. We had to listen to a dog barking in another room for an hour. The water heater was not working so I could not have a shower before we left. I had an unpleasant experience washing my hair in the sink. I asked if they would take something off our bill for this. No apology. They just told us we had to contact the online booking company. I didn't feel like they really care about us.

"One of the worst nights of sleep. Ever!"

2
13/07/2016

This is a unique property as it consists of the original building and an annex located about a quarter mile away across a creek. We were put into the annex, which is where people with pets are put. Perhaps that was the problem. The carpet smelled like wet dog. The AC unit did not function properly, which contributed to my poor night of sleep, as I was hot and cannot sleep when I am hot. The bed was very uncomfortable, which caused my wife and I physical discomfort to the point that we spent the night looking at the clock. While their was a coffee maker in the room, there weren't any lids for the cups, so we could not take our coffee with us. This was another lodging we booked through Hotwire, but in this case the gamble did not pay off. When in that part of Maine again, I will find different lodging.

"Great Stay!"

4
13/07/2016

I've been driving by this place for years while visiting the area. As it turns out, it is a good deal more affordable than other comparable properties nearby. On a recent visit to Portland, we wound up staying here and it was just fine. Check-in and check-out were both friendly and fast. Employees were pleasant. We stayed on the top floor of the annex building out back, facing the parking lot. No view to speak of, but high up enough so that headlights were not an issue. Our room was clean, modern, and roomy. The bed was comfortable. Bathroom was spotless , a/c functional. We didn't use the pool or the onsite restaurant. Maybe one minor complaint would be that when we arrived back at the hotel fairly late, there were no parking places out back. Not a big deal, we found a spot that required only a short walk. I would stay here again in a minute. A great value!

"Very nice hotel"

4
12/07/2016

The staff was very friendly and helpful, room was very nice and clean. The cafe was very good also. It was a little weird that there was no elevator, so carrying the luggage up the stairs wasn't so fun. Overall it was a nice place to stay. Location was great. Would stay again.

"It's alright"

3
09/07/2016

Rooms are clean. They have a pool that isn't bad. The workout out room...or "wellness spa" as they call it is an air conditioned room with a Nautilus type weight machine, free weights, one treadmill and one stationary bike. Overall...near the highway and not bad considering the price. Staff is friendly

"Very Nice Hotel"

4
06/07/2016

Decor of the room was was impressive. Location of hotel was excellent . On site restaurant food was very good. My wife and i missed receiving the complimentary free breakfast we have become accustomed to @ Best Western. Overall very nice hotel.

"Love this hotel"

5
06/07/2016

I love staying at the Best Western in Freeport Maine. The staff is very helpful and the rooms are newly renovated. There is a little cafe for breakfast that is walking distance from the rooms near the check-in and there is the Muddy Rudder, a lunch and dinner restaurant walking distance from the second property. They are pet friendly for a small up-charge. I stay there whenever I visit Freeport or when I am on my way to northern Maine.

"Very good renovated room"

4
05/07/2016

The hotel was under renovation and we stayed in a pet friendly room that had recently been renovated. It was very clean and the staff was extremely helpful. It's about 5 miles south of the city shopping area in Freeport. It has an outdoor pool that is small but well-kept. If you're looking for a mid priced hotel with recent renovations, I don't think you would be disappointed.

"Got a non cleaned room"

1
03/07/2016

We got the key for a room - the room was not cleaned. When we called the front desk, they told us we have to come back to them (we had to drive as the rooms were in a different building) we had to carry our luggage down the stairs (no elevator) put it in the car, drove to the hotel reception. Here we got another key to the room next to the one we had before. We took our luggage again, carried it up the staircase to the new room. This was cleaned. But the carpet on hallway and the stairs had not seen a vaccum cleaner for at least 1 week. Dirty was also the door from the staircase to the hallway. And this hotel has 3 diamonds from AAA

"Clean, neat, and good rate- what more do you want?"

4
02/07/2016

I've never stayed at a BW before, so I wasn't sure what to expect. This property was a little dated, but the building I stayed in (off property) was clean and neat. Beds were comfortable, staff was helpful, and the rate was good considering it was summer in Vacationland! Liked that it's right off Route 1- so easy access to Freeport shopping and the Maine Coast. Would definitely stay again! It seemed the off property building behind the Muddy Rudder, was the place where the people who came with pets stayed. Not sure if they put pet people exclusively in this building, but it's something to know or ask if you don't have pets and don't want to be around them. However, we had no problems with the exception of one minor dog-barking incident our last night there- but it didn't last.

"Just ok"

3
01/07/2016

My daughter loves o stay in hotels so this was a 1/2 point from the ocean and our house got an amazing price on priceline, so we couldn't pass it up. We were assigned the room down the road (so odd) room was ok, two doubles, great vanity area, everything was very clean, our rug was damp?? but definitely dated and needs some tlc. (Wallpaper peeling off) The pool was very nice and clean. Wasn't horrible, wasn't great . I probably would've been more disappointed if I had paid more then what I did.

"Comfortable enough.."

4
01/07/2016

Odd set up with two places a quarter mile apart..with a resturant in between..we stayed in the old part away from main hotel...quiet and comfortable but if you wanted to use the pool you woild have to drive up to the main hotel complex ..we only stayed 2 nights had a refrigerator but had no microwave which would have been useful. .convenient to a short trip into Portland and surrounds

"Mixed"

2
01/07/2016

Mixed! We stayed in a room on the ground floor of the second complex of rooms located about a quarter of a mile away from reception/ the pool are. Room was ok, a bit dated but comfy bed. But there was no air con and our room overlooked the very busy and noisy road just outside. Where our room was though was down at the site's resteraunt, Muddy Rudders, which was excellent - great food and a pianist playing away, which was lovely. We didn't use the pool but it looked very small and again overlooks the busy, very noisy road outside - not shown in the hotel photos!

"Odd place"

2
30/06/2016

Odd setup. Two units about a quarter mile apart. Old place that is in pretty good condition. No breakfast. Reserved the room 3 months in advance and were assured that all in our party would be together. Didn't happen. Half were

"Great facilities, great price"

5
29/06/2016

Check in and check out staff were all very friendly, helpful, and professional. The room was large, well maintained and clean, and the beds were very comfortable. We could not hear any noise from any of the nearby rooms or from people on the walkway in front of our door. Would highly recommend this hotel.

"Nice place nice price"

4
28/06/2016

Stayed here on our trip. The rooms were remodeled and very nice! They do have an outside swimming pool. It's nice that to reach the second floor there is only nine steps. I did have some trouble with the hot water but not enough to not stay here again I would stay here again

"Very okay "

3
27/06/2016

This Best Western is like a university campus in that it is very spread out. One 'area ' is a few minutes drive down the highway and in the forest away from reception making it difficult to access. The website states laundry services which is untrue. One would expect such a massive hotel chain to be able to update their website. Cleanliness is a bit of an issue. The staff, however, are very helpful and hospitable.

"Nice stay, great staff"

5
26/06/2016

I stayed here a few weeks ago. The place is clean, fairly priced, friendly, and has an excellent restaurant. After I came home, I realized that I had left my daughter's army unit basic training T shirt in my room. It's a one-of-a-kind item I hated to lose. I phoned the front desk, and they talked with housekeeping, which found the shirt. The hotel sent the shirt back to me in the mail -- at its expense. (They didn't ask me to, but I reimbursed them, because I was grateful for the help) This kind of hospitality and concern for guests is unusual, and I am grateful for it. I look forward to staying there again.

"Freeport Inn"

5
26/06/2016

Awesome room for location, cleanliness and value! The staff were kind and the location to freeport and portland is very accessible right off of the highway. Rooms have been recently updated. Not sure if there is an elevator.

"Great Dog Friendly Hotel"

5
24/06/2016

Renovated rooms with no rugs. Who could ask for anything more? Along the coast? Yes. Near good eats, drinks, and shopping? Yes, Yes, Yes. Okay...I asked for more and got it. Staff were friendly, and there were dog treats at check-in. Small walking area for dog but that was fine. We had other places to walk. It was a wonderful experience.

"Very Nice Bargain Stay"

5
21/06/2016

We booked this on Priceline Express so the rate was amazingly affordable. The check-in was fast and efficient and the woman who helped us was able to give us some good directions to LL Bean. We got a room in the back building downstairs but didn't hear any noise from above or either side; the bed was comfortable and the pillow perfect.. The parking spaces in the back lot are tight, but at least they're free. The weather was beautiful so I'm not sure if the A/C or heat went on at all. The bathroom was spotless--as was the room--and the shower had nice brisk water pressure. Check-out was painless. I would definitely return if I went back to Freeport.

"Very Nice Stay"

3
19/06/2016

We stayed at this hotel for one night and found an updated, modern room, with the convenience of reading lights at the bedside. I do think that screens should be installed in the windows that open and there should be a security lock on these windows in case a small child were to attempt to open them. The reading lights very helpful since my husband stays up late and I go to sleep early! The front desk staff were two, cheerful women who made conversation with my grand daughter and treated us as if we were at home. Next door, at the Cafe, one can get breakfast, lunch, or dinner and this place is a standout for hearty New England fare. We have been stopping there for years on our way into or out of Freeport. I love the chicken pot pie! If you are a dog owner or a family, this is an excellent choice of hotel, as they have a playground, pool, and a large lawn for dogs to play on. We will always stay here when we come to Freeport even though we are used to far more upscale hotels, because it is clean, friendly, and a bit out of town. And the Cafe can't be beat! Have fun!

"Absolutely decent"

4
17/06/2016

A very decent hotel with clean and comfortable rooms. We were travelling in a larger group of 16 and arrived quite late in the evening – by the time we arrived there were not enough rooms left in the main building so we had to split the group and a part of us had to drive a few hundred meters to their second building. The rooms are very spacious and comfortable, and although they look as if they have seen already a few years of travelers they are well maintained and very clean. The same is true for the bathrooms. If you stay there, go and have breakfast in the Freeport Café right next to the hotel which is much better than the typical American Hotel Breakfast and reasonably priced. All in all I would stay there again.

"Best dog area "

4
16/06/2016

This hotel was clean, quiet, and close to town. It had the best dog walking area hands down. Scenic and lots and lots of green space for the dogs to explore. No breakfast, however a cafe is on premise. No laundry. If you have dogs, this is the one for you.

"Family get together "

4
14/06/2016

My husband's family own a home in Portland,Maine. Although it's a large home with a barn it wasn't big enough to accommodate everyone. So we booked a room in Freeport which is not to far away and home to outlet stores including LL Bean. We checked in around 545 Friday 6/10/16 and the desk clerk Stephanie was on the phone. Clearly she was taking a reservation but instead of placing the caller on hold she proceeded with the reservation Leaving us and another standing there for about 10-15 minutes. The hotel was clean and quiet, the lobby was neat and orderly. The parking lot was clean and close to the door,ample handicap spaces available and the hotel was handicap friendly Our room was clean and well appointed adequate toiletries and extra towels?? Breakfast the next morning was very nice and plenty of the usual breakfast fare. That evening using the hotels suggestion we dined at the Muddy Rudder. It's a fine dining restaurant and the food was awesome. We also went back the next day for brunch another awesome meal. Afterwards we left for Boston.

"very comfortable"

5
13/06/2016

A blast from the past in New England. The hotel is separate from the office which is separate from the restaurant. Rooms clean and hotel was remodeling. Café had a great breakfast and the staff were very nice. Older hotels are sometimes not so great, but I found this one charming.

"Not pleased at all"

1
11/06/2016

This was not a pleasurable experience at all. First of all, we had to stay at another part of the hotel down the road. If we had actually needed something, we would have had to get in our our car and drive down the road. Secondly, there was a gap in the door and you could actually see in and out through this crack. It also was made worse by the late night party across the hall. I do not recommend staying here at all!

"Budget motel for family"

4
07/06/2016

We stayed in the newly renovated building up the hill from the office. It was clean and comfortable. The air conditioner was a little loud and made some dripping noises. Overall, I felt I got my money's worth. It is a bigger motel with no breakfast. However, the cafe at the bottom of the hill was 5 stars!

"Advertised by price line as a three star. no where close to that"

1
06/06/2016

Booked thru Price Line as a three star hotel with two restaurants on premise..The lobby was an old house and next to it was a small building that said cafe. They said it was open but there were no cars there. The actual hotel was on a separate driveway on a hill behind the small house/lobby. We however did not stay there. We were directed to go back out to the highway and drive to the parking lot of a restaurant about a quarter to one half mile down the street and go up the hill behind the restaurant to where we were staying. The first thing I noticed was a sign telling guest to remove all property from the car?. There were no signs on the building and only a filthy rug by the door that said Best Western.. The room was poor ,wallpaper pealing , the rug patched, stuff on the floor etc. There were no amenities in the building except for one ice maker on the third floor. The motel appeared to be 40 to 50 years old. Not exactly three stars as stated by Price line. It was late and we were hungry so we had no choice but to stay. . We drove down the hill to the restaurant which was not owned by Best western!. Another lie so much for two restaurants on the property as stated in their ad and on price line. We did call price line to complain but got nothing but a three dollar coupon. Wow! have photos available

"Enjoyable Stay"

5
06/06/2016

From the time we arrived until we departed the staff was happy that we chose this location. The room was clean and had everything we needed to enjoy the stay. When we asked for suggestions, we found that the suggestions were excellent and we were glad that we took their advice.

"Family trip"

2
06/06/2016

Check in at 3 pm. Room was not ready till 4 pm. Hotel is a split property with the second building a half mile down the road. Pool and playground at main building. Girl at the hotel office could not even give a convincing apology. i am sorry I stayed here.

"A Quiet Spot"

4
05/06/2016

We found the room clean and the price very reasonable, Elizabeth, who checked us in, was friendly and welcoming. We had a first floor room facing the pond and pool - very nice. The hotel is older and in the process of renovation. Bathroom was small, but the room was VERY quiet. Some of the other chains in Freeport back on the highway and the traffic can be very loud. This is a good spot for a night or two when enjoying the Freeport shopping. There is a restaurant on site, great for breakfast, and the Muddy Rudder is located on the other part of this hotel's property, a short drive from the office.

"Probably wouldn't stay again."

1
05/06/2016

We needed a stay for one night. A pro is they cleaned our room for an early check in. Con is our room is on a different property then the main office and pool (not mentioned in their website when you book). We get to the next driveway and our relationship room is on the 3rd floor ( was excited at first), but no elevator and our "balcony " was a fence blocking a door to the outside. Pro was the girl that checked us in , Kayla, was super! Great people skills!! They really need to do something about telling people when they book about having to drive to use the pool or playground or to see the main office.

"Easy access to Freeway and shops"

4
02/06/2016

The hotel is located next to freeway, easy access to shops and restaurants in downtown Freeport. The room is clean, roomy, there is no elevators, so request ground floor if you cannot take the stairs. There is no breakfast offer, but you can walk to the Café next door to have your own breakfast.

"Great Place To Stay"

5
01/06/2016

The Freeport Inn is centrally located to so many points of interest along the coast of Maine and makes it very convenient to get to them. The Inn itself is clean and has what you need to make your stay pleasurable. It hosts a great, I mean great Freeport Cafe. The best blueberry pancakes in the country. Wonderful baked goods like muffins and cookies. The staff of the Cafe & Inn are pros, warm and friendly. You can't go wrong.

"Remodeled Spacious Rooms in a Good Location to Start Your Exploration of Freeport"

4
31/05/2016

We booked this hotel during the off season at a reasonable rate. The rooms have been updated and are more spacious than most (both the sleeping space and bathroom area). They are equipped with microwaves and mini-fridges to make a longer stay easier. Location is at the end of a frontage road (Old Highway 1) so just a bit off the beaten path but it is walking distance to a full service YMCA if you want to work out or swim. There is also an outdoor pool on site. Also on site is a popular café for breakfast (voted the best by locals) and seafood. The front desk staff was gracious and warm. It was a great place to hang out on our first night I Freeport.

"Very reasonable, good place to stay."

4
27/05/2016

Stayed here on our visit to the L.L.Bean flagship store in Freeport. Conveniently located off the highway. Clean and reasonably priced. Freeport Cafe is right next door with good breakfasts. Would visit again.

"Good room, thin walls (or noisy neighbours..)"

4
27/05/2016

Good room with thin walls, or maybe just noisy neighbours. Newly renovated with new furniture and bathroom. Our room had a little fridge with a separate freezer and microwave - very convenient. Bed was comfortable with good quality linen. Room and bathroom was clean. No breakfast included in stay. Good location to explore both Freeport and Portland. Friendly efficient staff. I would stay here again.

"Clean Accommodations"

4
20/05/2016

The hotel looks newly renovated. One small carpet between the two beds. Floors were tiled or wood laminate. No yucky carpets. Very modern lines to furnishings. Our room had a small refrigerator with a separate freezer and a microwave. There is a single cup Keurig and coffee pods and tea bags were included. We asked for a handicap accessible room. The entrance was accessible but it is up or down 8 steps to the rooms.

"LOVED our stay - Kind, Clean, Well-designed, Beautiful View"

5
16/05/2016

LOVED our stay here. My 92 year-old mum and I needed a halfway stop on our way from NY to New Brunswick, CA... we got a room facing the pond and the sunset. How Lucky! Our room was simple and clean, and my puppies were very happy to be able to watch the world go by through the floor length window and glass door that opened onto a long verandah with a clean white railing. We ate at the lovely little diner adjacent to the hotel. The food was great. I had a fresh lobster roll that had at least four claws in it and my mum had an enormous bowl of chowda - awesome!! Great price, friendly people, clean and PET FRIENDLY!!!

"Dump has gone way downhill from past years"

1
11/05/2016

I have stayed at this hotel multiple times without problems. On this occasion, when I ascended the handicapped ramp to the office, I was prohibited from going in the door and forced to go around the building and use the stairs--which is very difficult for me given my physical condition. The phone in my room had no cord connecting it to the wall. The shower didn't work. At all. Several surfaces in the room were sticky. I will never stay there again, and I will not stay in another Best Western if I have a choice.

"Great pet friendly hotel"

5
11/05/2016

Our room was clean and comfortable. There was a refrigerator and a Keurig coffee maker. We had a good size end room which worked well for our two large dogs. The hotel is older and somewhat run down, however the staff are friendly and warm and we would stay again.

"Great Room at a Great Price"

4
03/05/2016

If you're looking for a great hotel handy to Freeport this is a great spot. The rooms have been recently renovated and are very comfortable. One of the things we really liked is that there are lots of plugs in the room. The toiletries are of a good quality. The front office desk staff is also very friendly. We will definitely stay here again. This hotel is great value for the dollar but you will need a car to get around.

"I 95 Corridor"

5
03/05/2016

A newly renovated hotel 2015 the facilities were first class. The staff were cooperative and friendly and nearby are good restaurants for enjoyment by the weary traveller. I recommend as a very good value destination

"Don't Eat at the Best Western Cafe!"

2
03/05/2016

Room was clean, amenities were out dated. Food was poor. This hotel sits on a River that gives off an odor which does get into the rooms. The place was in need of painting outside the balcony door. which you cannot go out on. The key card entry failed more than once. The Best Western Cafe was awful. Food was not cooked or stored properly.

"Excellent Hotel worth the money"

5
02/05/2016

This Hotel is very good, scenic river facing rooms make the unique experience of stay here. All staff members are really friendly and they help at any time. 24 hour assistance from the staff makes the stay easy and comfy, I would say its worth the money to stay here. Close to LL Bean shopping center, close to Freeport café best in town and many more advantages.

"Surprisingly good!"

4
01/05/2016

I came up to Maine to attend a local conference and chose to stay at this Best Western as the chain typically offers good quality and value for money. I was really surprised though by the quality of the room, which had evidently been recently renovated. It was clean, spacious, and well-decorated with modern fixtures in excellent condition. I loved the addition of personal reading lamps and the wide range of TV channels. Both staff members I interacted with were pleasant and helpful. As always, it was excellent value for money. I would definitely stay here again.

"great priced hotel"

4
30/04/2016

This hotel is not fancy but it is usually reasonably priced and clean. Just acouple of miles from the center of Freeport. There is a café next to the hotel as well as another restaurant right down the road for lunch or dinner.

"You'll be suprised"

5
26/04/2016

Friendly personnel, super clean room, accessible to local shopping, grocery store, gas station and gas station. Modern fixtures, fast reliable internet, comfortable bed, fridge, microwave and super affordable. We have paid a lot more per night for a lot less comfort and amenities. One of the best affordable hotels in Freeport/Lewiston/Auburn area.

"Found a new place to stay when away"

4
18/04/2016

I had everything I needed during this stay and more. The room was plenty big, was very clean, and there were many channels to choose from while watching tv. I slept great as the bed was comfortable and so wasn't the temperature in the room. It was priced just right for what I was looking for and needed for my overnight stay.

"Excellent! "

5
17/04/2016

We feel so lucky to have landed here! It's like a compound with the Muddy Rudder ( see that review) for dinner and the Cafe for breakfast. Very nice room; all the badics, good size and very clean. Ask for a view of the marsh if you'd like. Can't recommend it enough. Good value.

"Best Western Freeport Maine"

5
10/04/2016

Excellent stay at this hotel. Great rate if you get the coupon book as you enter the State. Lovely hotel and always stay here when we are in the area. Hotel has been updated, very clean rooms. Would recommend to travellers.

"Great stay"

5
09/04/2016

This Best Western Freeport Inn, was one of the nicest we have stayed in. We usually stay in York Maine at the Best Western there or at Vacationland Inn, but found this Inn on our way through because we lost a few hours driving due to traffic/weather. I am quite pleased with this location and we will definitely be back on our trip next time through Maine.

"LLBean"

5
31/03/2016

Very nice and clean. We always try to stay here when coming to Maine. The room was very clean and the hotel is near LLBean, which is the main reason we come to Freeport. I would definitely recommend this hotel. Thank you!

"Excellent Value"

5
29/03/2016

Newly renovated room. No carpet in room, which is nice for a pet friendly hotel. Very roomy and comfortable. Walls are a little thin, so late night travelers may disturb if your a light sleeper. Great value through Priceline discount!

"Hazards"

4
28/03/2016

Soft bottom tubs are too slick and are accidents waiting to happen. When stepping out of the tub, my inside foot slipped and I hit the tile floor very hard. Fortunately I received only cuts and bruises on my left elbow and my left shin, , but had I hit the tile floor differently, I could have been dealing with a broken bone or worse. I'm sorry to have bloodied some of your towels. On checking out I told the person on the desk about my accident and I was told that the manager would be notified. It would have been a good gesture to offer me a meal ticket for breakfast, but perhaps that is not your policy. Next time I will opt for a handicapped room that I assume has a shower stall.

"Newly remodeled and clean rooms"

4
20/03/2016

Room was clean with mostly all new fixtures and furniture. Price was reasonable and the room comfortable. It was kind if disappointing that if you were on th third floor, you had to go down to the first floor to get a bottle of soda. Normally it wouldn't be bad, but at midnight, who wants to go long distances to get some done refreshments. All things considered, I would stay there again.

"Oldie but goodie"

4
17/03/2016

Truly caring folks run and tend to this place. Guests are made to feel very welcomed in a genuine country way.,much more than the usual polite "canned" greeting you get at most lodging establishments. The property though showing some age is being well cared for, the rooms are clean and comfortable. All in all , a most pleasant stay.

"A lovely property!"

4
10/03/2016

The only problem which we encountered was the lack of an elevator. If a guest does not have a problem with stairs to get to and from the room, I highly recommend this property! The location is perfect for shopping or sight seeing!

"Great place"

5
09/03/2016

I was nervous about the proximity of the highway. They must have some great sound-proofing - no traffic noises at all! Nice clean room. We had no hot water our first morning, but it was fixed very quickly. All in all, a great place to stay.

"Great value"

5
05/03/2016

Great value. Friendly staff. Pet friendly. Near outlets including L.L. Bean. Stay here night before early AM flight out of Portland or bus to Boston Logan. Renovate rooms nice. Good views overlooking river and wet lands.

"BW Freeport"

5
04/03/2016

Excellent quality and rates. second stay here and both times were great. Perfect location when visiting my daughter in the area. it is close to restaurants and shopping. Freeport and Portland has many things to do.

"Excellent"

5
22/02/2016

Excellent location off of the interstate, near restaurants, gas stations. front desk staff were marvelous, room was very immaculate, beds were comfortable. Overall, great stay . Did not use pool as it was in winter time still. We would definitely stay here again if we were to come back out this way again.

"Excellent facility and value"

5
20/02/2016

We have stayed many times at this spot but not since the interior renovations. The upgrades are excellent-decor, function and comfort. I would highly recommend this location for value and comfort.There are two restaurants near that meet most needs.

"Good location, good value"

4
16/02/2016

We stayed because of the location, price and dog friendly rooms. The location is just off the highway and a short drive into Freeport. The room was well appointed with microwave, fridge and coffeemaker. It was a frigid weekend in Maine and the heat worked very well, actually too well since we like it a bit cooler to sleep and the only lower setting was off, which we didn't want to try. But, in view of the below zero temps, it was good. We brought our dog with us and were very pleased with the dog friendliness. The room was clean and fresh. We had an outside door which led directly to a small porch then only a few steps down to the outside. Parking right outside the room was also a plus in the extreme cold. The room was a bit noisy but that was due to the folks upstairs who appeared to enjoy roller chair hockey. Can't fault the hotel for that. It was a good value. Try the on site cafe for breakfast. It was good!

"A great place to relax after a busy day"

4
12/02/2016

This hotel was situated in the perfect area that we could enjoy our first visit to L.L. Bean and Kittery Outlets, have a restful night and then meet the following day for an annual reunion with former neighbors in Portsmouth, New Hampshire. How Good is That!

"Bed was awful"

2
06/02/2016

Clean room,nice bathroom, newly renovated rooms but still old beds,not very comfortable,parking isn't good for trucks ,and kind of noisy with the traffic,he stayed at other best western and the beds are always nice but this one was not

"Extended my weekend"

5
05/02/2016

The Freeport Inn was very clean with friendly, considerate staff. They were remodeling/ updating rooms on my floor, but kept the noise level respectable, I loved the furnishings in my room! The table with wheels made it easier to move around. The entertainment center with the fridge and microwave in it made cooking easier. I appreciate them being pet friendly and my dog appreciated the treats at the front reception. The upscale fixtures were very nice. My son liked the room so much, we stayed an extra day and didn't want to leave.

"Wow, what a deal!"

5
29/01/2016

Recently and beautifully renovated room is so clean I think I might be the very first person to stay since the renovation. Super spacious area with a comfy king, fridge, microwave AND a Keurig. Heater blasted out the 75 degrees I set it to, especially helpful to this girl visiting Maine in January from Florida. Bathroom is not only super clean but had plenty of towels and toiletries. One word explains the value you get for this price: WOW!

"Jason's Review"

5
19/01/2016

All in all this is a very pretty hotel. I fell down the stairs during my stay but that was not the staffs fault. Also it was impossible to get up to my parking lot due to the snow but it was Maine so doubt that was the staff's fault as well. Looking forward to another stay.

"Need to drive from hotel building to our room!"

2
11/01/2016

We had booked a room in this hotel, based on its pictures and information on Hotels.com. When we got to the reception office, they told us to drive down the road to a building 1/4 miles away, instead of the main building, which is the only displayed building on Hotels.com. When we got there, it took us a while to realize the narrow uphill path behind the restaurant, that takes you to a 2-story building with its own parking area. It did not say Best Western anywhere. We reluctantly tried the card they gave us from the office, and surprise! It works. The only thing that says Best Western is the door mat. The room was okay, but definitely not a 3-star place. It was somewhere between Travelodge and Ramada, which should not be the case. The fact that it is a drive away from the main building means that you cannot take advantage of most amenities. You cannot walk to the front reception, or use the laundry, or the pool, etc. I have never been to a hotel like this. And without any warning! Not good value for your money...

"Very good hotel"

3
09/01/2016

My second stay in the last few weeks. Clean quiet friendly staff. Good location if driving through or shopping at Freeport. Good beds. Kerug coffee maker in rooms and in lobby. Good quality toiletries.

"Small, newly renovated"

4
27/12/2015

Nice little hotel in Freeport, Arrived late on the 25th, and greeted by two office employees, very helpful, especially being Christmas day, and no place to eat that was open, they were able to suggest a few options. Conveniently located near Freeport village Room was nice size, beds very comfortable, and above all room was clean and properly maintained. Busy Cafe on premises.

"*****Pet Friendly and Shopping!"

4
23/12/2015

We always stay here during our Christmas commute to visit family. Great shopping close by and one of the first Pet Friendly hotels that we found in Maine. Still is the best equipped for our Hairy Kid! Nice people working there as well.

"EXCEPTIONAL VALUE FOR PRICE!"

5
08/12/2015

THIS hotel was the highlight of our most recent trip to Freeport Maine! The major uphaul was phenomenal! The rooms are Hyatt-like and everything was super clean! Will definitely consider other Best Western properties in hopes they are ALL like this!

"onvenient but doubtful to return"

3
06/12/2015

The price was right on short planning and convenient for my plans. Staff on check in were very polite and helpful. However, the bed offered me little support and left my back quite sore in the morning. Shelf over sink in bathroom should be ripped out as one could easily smack their head on it. heating unit needs an automatic temperature sensor to shut off without having to keep getting up when room got too warm.

"Prt friendly"

3
27/11/2015

Another place that is pet friendly for only $15. No breakfast or anything unless one goes down the hill. Beds are great and the place is quiet. A bit out of Freeport and any places to eat. Staff is friendly and willing to help and answer questions.

"Miscommunication"

2
11/11/2015

Not worth the money, too much for nothing. When we checked in we told the Front Desk Clerk that we would be paying cash. He said "No Problem" and had my c/c in case of any charges. That's fine. But when we checked out the next day with no charges except for our room, they had charged my card. I asked them Why, she said "Oh Well". Really. Plus there are no microwaves in the room and the furniture is old, the bath room, well it was so tight that the door rubbed against the toilet. It's an old place, then I added the extra 5 dollars for a view and all i got was trees.. really. Never again.

"Always the same"

4
09/11/2015

This has been on of the most consistently pleasant hotels in which I have ever stayed. The rooms are clean and comfortable. The location is super. The staff has always been pleasant and helpful when necessary.

"Better than expected"

4
08/11/2015

Haven't stayed here in many years but it was last minute decision to get a place. I really liked the new flooring...not carpet! There were many upgrades to the room but I wash they had gone the final bit and finished all upgrades....for example...the heaters were old and rusty. The bed was great. Would stay again.

"Average"

3
08/11/2015

Not memorable nor a real value deal. It is sufficient if you can't find anywhere else. There are many others located closer to city center. Next time I will spend the extra 15 for a real 3+ star place.

"Excellent!"

5
02/11/2015

This site didn't impress us at first glance, but the area view and the rooms were five star. Everything about it was great, the room, short drive to the shopping center of town and restaurants. Our room was on the third floor (there is no elevator), but parking in the back and walking up 6-8 steps and you are on the third floor was not bad. We are looking forward to staying here again in our future trips to the Freeport.

"Great Stay in Freeport"

4
01/11/2015

Enjoyed my stay at Best Western Inn. I was up in the back building facing parking lot - no view but no noise from highway either. Would prefer 3rd floor next time. Regret I did not have time to try their "Cafe" as the parking lot full, so must be good. Will definitely visit again. Staff exceptionally friendly and helpful.

"Freeport Inn Review"

5
01/11/2015

Our experience has always been wonderful at the Freeport Inn Best Western. The staff are always friendly, courteous and professional> The Restaurant Manager was a huge bonus this trip as he was an unusually great manager, waiter, and social director all rolled into one. For a man working a 14 hour day, he was full of energy and manifested great competence and was tuned into the needs of all the guests. Give him a raise!

"Great "dog friendly" niche hotel"

5
31/10/2015

My family and I have stayed here several times while visiting daughter at Bowdoin College- great niche hotel. Friendly desk staff to help w/ local arrangement, dog friendly, coffee in lobby, great breakfast restaurant next door. Staff and owner even let us check out several hours late when we requested. Outdoor pool too. This sort of flexible cooperation will bring us back for years to come.

"Great place to stay !"

5
28/10/2015

We were so pleasantly surprised to find this! Price was more than reasonable and the staff was so friendly and helpful. The entire facility had recently been totally renovated. I have stayed there several times before so I didn't hesitate to return. Very comfortable and quiet. Great location. No breakfast served, but at such a low price, I didn't care. Definitely plan to go back.

"Check-in was a nightmare"

1
26/10/2015

We were almost late to a wedding due to check-in issues. Despite calling ahead, our room was not ready and we were informed that it may not even be ready at the official 3 pm check-in time. We were led to believe all clean rooms were filled until we overheard another guest check-in no problem. We were not offered another room until we asked. The room was clean, the bed was comfortable, and the upgrades looked good from a distance. It is too bad, had they taken more time with the renovations, the room would have been really, really nice. The check-in service was a complete and utter disappointment and that is why we ultimately will never stay here again.

"No breakfast"

1
23/10/2015

No warm breakfast was served and restaurant was over priced. Would not recommend this hotel to anyone. The check in office was one side of the lake and where we stayed at was on the other side of the lake.

"Not the best"

2
18/10/2015

We stayed here for 2 nights at the beginning of October. The reception area was tired and smelled vaguely of dogs. We were sent 500 yards down the road to the annex. Nowhere near the main hotel, advertised pool or Freeport cafe. It was tired, grubby and noisy due to the freeway. There was no safe in the room and the place felt vulnerable as there were no staff around, other than when the cleaners were there. I would have said 'motel' not hotel. Is it because we were English we were put out here? Who knows? There were certainly none of the chocolate chip cookies other reviews mentioned either!

"Shopping visit"

4
17/10/2015

Impressed with the recent upgrades at this Best Western; modern rooms with modern décor; modern bathroom refinishes including tub, toilet, and shower; all required ammeneties available; no free continental breakfast here but associated restaurant is on the grounds. Climate controlled rooms were quiet with no disturbing noises. Reasonable rate.

"Very nice in so many ways"

5
15/10/2015

This hotel worked out perfectly for where I needed to be, and was comfortable and in good shape. It's on a hillside so the view was nice from my window, and it seems to be new so it's still in fine working order. No free breakfast but since I don't like eating till I've been up a while that was no big deal. Easy to get to and plenty of parking. Recommended.

"Always reliable"

4
15/10/2015

BW always seems to be a good room for the price. WE got a room in the upper level and had a nice room, quiet, and easy access. No food at the place but the cafe right next to them serves a good breakfast but they no longer give a discount to hotel guest. Less than 15 minutes to LL bean

"Management Follow-up"

1
14/10/2015

There were fire alarm issues for 2 hours in the middle of the night in October in Maine. The management did not check in on us during or after the incident. When I asked about a refund, I was told the manager would get back to me. Six days later and still no contact from the manager. I had always stayed at this hotel because I am in Freeport several times per year. Relatively sure I will never stay again.

"Birthday Escape"

4
13/10/2015

We have stayed at this hotel many times and usually more then one time at a time. The last time we stayed here we were in a newly renovated room overlooking the pool area. Beautiful room 2nd floor. This stay we we were on the ground floor overlooking pool. Room was not renovated and showed some wear especially on carpets. We travel with two small Chihuahua's and prefer a location that isn't carpeted through out. I didn't ask at time of booking so my fault. However, our first nights sleep was interrupted by some one walking heavily on the floor in room above us. Continued until after 11:00 pm. Noise was so disturbing it made the fire sprinkler rattle and made one of our pups who is fearful of thunder hide under the night stand panting. We ended up going for an hour drive only to return to same thing. At 6:15 am heavy walking happened again waking both of us as well as dogs. I contacted front office and explained. They did not have any rooms to move us and apologized. That night and next am the same exact thing. A night manager did come but was unable to resolve issue. Left tired. One other thing we found as disappointing is they no longer offer a discount coupon for the adjoining cafe for breakfast and do not offer a continental breakfast as do other Bestwestern's do. Very disappointed that this was the case and that a reduced rate was not offered instead. When we return, and we more then likely will, I will address these concerns at time of booking.

"Best Western Freeport"

5
10/10/2015

Was very happy with my stay. They are pet friendly and clean. The people are friendly and helpful. There is no smell of smoke so I'm thinking the entire hotel is non-smoking. That is very important to me.

"Hotel Room"

5
06/10/2015

Travel with 2 small dogs, great place to walk dogs, room very nice. Large refrigerator, comfortable beds, nice shower. Friendly staff. Very happy with our stay. Great location for shopping in Freeport. ME. Friendly staff,

"Surprisingly modern inside"

4
05/10/2015

I booked this hotel through TripAdvisor mobile app while en route south through Portland. It was hard to tell what the rooms were like on my tiny phone screen, and when we pulled in and saw that the building looked like it dated from the 1960s, I wasn't hopeful. We were very pleasantly surprised, though. The rooms had recently been completely renovated with new furniture, beds, bathroom fixtures, etc., and the hallways still had that "new carpeting and new paint" smell. It felt like a brand-new hotel. There was a little bit of noise from the nearby highway, but not bad. While it was not close enough to the main drag in Freeport to walk to the shops and other attractions, it was worth the $100/night-ish savings to drive 4 minutes up the road. The cafe next door looked good for breakfast, but there was a long line so we went to the Sunrise Cafe down the street.

"Great Value for the Money"

4
05/10/2015

When you need to be in southern Maine near Freeport or Portland, this is an ideal location, and a great value for the money. Definitely will return to this hotel in the future when my business and personal needs require returning to Maine.

"Nice place to stay"

4
04/10/2015

Looks more like an Inn then motel. Beautiful room, very comfortable beds, clean with refrigerator and coffee makers in rooms. Check in offers hot chocolate chip cookies and a friendly staff, they also offer coffee and water, and free newspaper. Pretty pond to sit near. Playground for children and nice swimming pool. There is a cafe on the property, great food.

"Okay, but not as good as it used to be"

3
03/10/2015

We liked staying here because it is close to Freeport and dog-friendly. But we learned that the property has changed hands (not sure exactly when this happened) and it is definitely not as well-run as it used to be. I had made a reservation, and because we are familiar with the hotel, I knew which type of room we wanted. I thought we were all set until we arrived and had to wait for a fumbling front desk clerk to switch rooms around so we could have the room we had reserved in the first place. How many guests want to wait for half an hour to check in after driving all day? Not many, I'd wager. Then there was the room itself. They seem to have done some "refurbishing" and the results are not good. Our room felt sterile and unwelcoming with its chintzy, ultra modern furnishings. Gone are the cozy duvets we used to love, and the carpet between the two beds was stained with what looked like pizza sauce, and hadn't been vacuumed in a while. Walking my dog uncovered more disappointments. The clean-up bags they have always supplied at the dog exercise area were gone. Not sure if they were simply out or had been discontinued, but it was a good thing I had brought my own. All of the above issues are annoyances, but when I saw signs stacked against a tree, warning that the lawn had been treated with chemicals AFTER my dog had walked all over it, I was furious. If you're spraying poison on the grass, you are NOT dog-friendly, and I feel I should have been warned. So we aren't sure whether we'll be stay at this hotel again. They don't even have the discounts at the Freeport Cafe anymore. Too bad. It used to be a great hotel.