Best Western Hotel Inn Florence,  Florence

4.0/5  - basé sur 726 notations.
7821 Commerce Drive, 41042-1569, Florence, United States - Ver el mapa
+1 859 525 0090 +1 859 525 6743

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Situado a sólo unos minutos del centro de Cincinnati, este galardonado hotel es el lugar perfecto para huéspedes en viaje de placer o de negocios. Con una excelente ubicación junto a la carretera interestatal 75 y la salida 181 de la carretera interestatal 71, a poca distancia del aeropuerto CVG de Cincinnati, este hotel de Florence, Kentucky, está situado a sólo unos minutos de las principales empresas, atracciones regionales y recintos deportivos. Disfrute de unas habitaciones recién renovadas y la hospitalidad marca de la casa de Best Western durante su visita a la hermosa área de confluencia de los tres estados. Los huéspedes en viaje de negocios apreciarán especialmente la proximidad a las principales empresas de la zona, como por ejemplo Toyota, DHL, Fidelity® Investments, Citigroup, Proctor & Gamble, General Electric, la Universidad Northern Kentucky (NKU), Johnson Controls y muchas otras. Entre los lugares de interés situados junto al hotel se incluyen el Museo de la Creación, el acuario de Newport Aquarium®, el campo Great American Ballpark, Riverbend o el zoológico de Cincinnati. Póngase en contacto hoy mismo con nuestro cordial personal para obtener más información sobre nuestros asequibles paquetes familiares. Tanto si se encuentran en viaje de placer o de negocios o forman parte de un grupo o viaje organizado, los viajeros valorarán nuestra ubicación a poca distancia de una gran variedad de tiendas y restaurantes de la zona y de unos magníficos servicios, entre los que se incluyen un centro de negocios abierto las 24 horas, piscina al aire libre de temporada, gimnasio abierto las 24 horas y habitaciones equipadas de forma muy completa con nevera, televisión por cable vía satélite con HBO® y acceso gratuito a Internet de alta velocidad (Wi-Fiy con cableado). Damos la bienvenida a los huéspedes a nuestro desayuno completo gratuito. Si desea disfrutar de una fantástica estancia en el área de los tres estados de Cincinnati/Northern Kentucky, alójese en el Best Western® Inn Florence.

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Basado en la opinión de 731 huéspedes
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Excelente
 
345
Muy bueno
 
250
Bueno
 
83
Mediocre
 
28
Horrible
 
25
Con amigos Con amigos 67
De negocios De negocios 87
En familia En familia 301
En pareja En pareja 201
En solitario En solitario 31
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Best Western Inn Florence,Florence
  • 4
    « very convenient location, clean room, good breakfast and great staff! »

    quite satisfied with my stay, and would visit again on my next chance. Very convenient location right off the freeway, close to everything - shopping malls, restaurants, markets, movie theaters, etc. Rooms were clean, and quiet, and good size. very friendly staff, and very helpful.

    5
    « Helpful Staff, Quiet Hotel »

    We stay at the Best Western in Florence as it was close to both the Ark Encounter in Williamstown and the Aquarium in Newport. All of the Best Western staff were very helpful, the hotel was quiet, the room was fine (big enough for four gf's with outlet purchases, the a/c worked, the beds were fine) and the breakfast had a good variety (eggs, bacon, sausage, cereal, yogurt, pastries, waffles, fresh fruit). The hotel is on a quiet street, yet close to the main highway. Florence has lots of restaurants (we enjoyed City BBQ), Costco and we found the Danbarry Dollar Saver movie theatre during a wrong turn; new movies and admission is $3.00...sweet.

    1
    « Black mold »

    Have stayed many times before and enjoyed it. It is close to places we like to visit. But no more. Black mold in bathroom.cramped room and unfriendly staff. Cold breakfast. This hotel has fallen down and is no longer a pleasant place to stay.

    5
    « Good food and wonderful time! »

    The staff members help a lot with any concern. The hotel is clean and they have a food station open all day with tea, fruit and cookies for you to take without any extra cost. They are friendly, and you can count with their support for any information, they even called an uber from their personal account for us to help us cause the taxi was very expensive. Gloria Amenabar Guatemala

    4
    « Weekend Trip »

    Stayed for the weekend Room was clean, things were quiet at night, good location off freeway. Close to shopping, restaurants and Wineries just south. Breakfast was good- Standard scrambled eggs, bacon, ect.

    5
    « Comfortable, good value »

    This hotel had the best value, friendly employees, clean rooms, comfortable beds, and fresh cut strawberries and blueberries, etc,! We stayed there twice one week apart, on the approach and return of our trip from GA to NY and Niagara Falls. Our first stay was convenient to visiting the Ark Encounter. Jeff, the breakfast attendant, was very friendly. Jake (I think that's his name) at check in was clear with instructions and welcoming. We also enjoyed the cookies, popcorn and coffee and tea in the lobby.

    5
    « Very pleasant, comfortable stay »

    Check in clerk was cheerful; room clean and comfortable. Quiet environment overnight. Well located among several tourism sites on my list with easy access to highway. Highway signage makes hotel easy to find.

    4
    « Thanks to Jeff »

    Breakfast was great! Waffle was perfect and the breakfast selection was wonderful. The room was clean and quiet. Wish the pool had been open, but thanks Best Western. We had a good night's sleep. Thumbs up!

    1
    « Good value »

    This hotel had the best value, friendly employees, clean rooms, comfortable beds, and fresh cut strawberries etc, ! We stayed there twice one week apart, on the approach and return of our trip from GA to NY and Niagara Falls.

    4
    « Would Book Again »

    Stayed two nights. Had a clean, comfortable room. Hotel has friendly staff. Typical hotel breakfast fare. Place is in good repair, and there are several good resturants in short driving distance. Enjoyed our stay

  • 5
    « Very impressed with staff..and everything else. »

    So, my stay was as random as could be. Rain was approaching, I was on my motorcycle. I was at the end of my travel day. So I pulled up Priceline and did an Express Deal. The location and the price were right. My experiences doing this are hit and miss. More 'hit' when I pay attention to the 'guest satisfaction' numbers than the number of stars (good hint). This was a hit, from the moment I walked in. All because of Amy. I'm not sure what title you give the only person on staff in the evening. Shift manager, hostess, concierge, reservation clerk? They do it all, and not very many wear all those hats very well. Amy does. (In conversation, found out that she has another job as a server. I bet she's a good one. Hey, hotel owners/HR people! Here's a job history requirement for this job - experience as a server) As far as everything else. Great recently remodeled room. Great free full breakfast.

    5
    « Can Not Do Better »

    If you are interested in visiting The Ark and the Creation museum, this is the very best place to stay. It is about as close to half way between the two as you can get and it is a very nice motel for the money. There are bigger and costlier but no better hospitality. Most evenings when you come in they provide a snack and the breakfast is as good as you can get. Jeffery will even give you table side service and anything else you need. What a staff!!

    5
    « Church Group touring the Ark Encounter »

    AWESOME Staff that went above & beyond to assist in our needs. This staff wrote the book on?How to Achieve Great Customer Service.? ???? They even served us a hot batch of chocolate chip cookies & milk for a afternoon snack. O Later we ask to purchase a postcard postage stamp, the office was out but the Front Desk was able to find one in her car. Thank you Best Western for making our trip wonderful??????

    5
    « Best anniversary weekend »

    From the moment we booked our room with DAT to the moment we left, everyone at this hotel went above and beyond their duties to make sure our anniversary was amazing! Welxoming us with our names on the board at the entrance and the welcome, congratulations letter & balloons on the bed were the icing on the cake! Can't wait to be back and see Amy, Jeff, and everyone there again soon! Thank you so much from the Perez family!!

    5
    « A Monthly Girls Nite out »

    My girlfriend & I have a monthly girls night out & this is the best place to spend the night. We have been coming several months There are three special people who make our stay extra special, Jessica as she makes ease with check in & out, Jeff. akes sure the room is right for us & Jean gives us extra towels & lotions to pamper ourselves, The breakfast is very good, Jeff & Jessica make sure very thing is full & [email protected] empty, I wouldnt want to stay anywhere else,, The rooms are very spacious, I really cant find anything wrong with this place except the planes flying over,

    4
    « Good Stop Off the Highway »

    The Best Western Inn Florence is clean and friendly staff with free breakfast in the morning. A great stop after a long day driving. Its a quick exit from I75. A few minutes drive to a large Mall with restaurants, bars and shopping. There is a Wal-mart and Olive Garden among the many retail services.

    5
    « . »

    Great Hotel, friendly staff, clean rooms. I normally dont go for the "free" breakfast but this hotel has an excellent (and varied) breakfast every morning provided by staff member Jeff. Overall a good value. Hotel is often booked so make arrangements early.

    5
    « Very enjoyable stay. »

    Easy on and off of interstate without the noise of traffic. Very friendly staff. Best free breakfast I have had at a hotel. They also had evening snacks. Clean spacious room. Close to restaurants and shopping , only a few minutes to downtown Cincinnati.

    1
    « Very rude front desk and dirty »

    I don't know how this hotel has been rated how it is. We booked here based on ratings and were extremely upset we decided on this location. Upon check in we noticed the bathroom had a lot of hair on the floor by the tub and behind the door. We notified the front desk girl as we were heading back out for our conference and she said that it would be taken care of. Well, we get back that evening and it is still there untouched. We leave the next morning to continue at our conference and when we return housekeeping again left all the hair! We let a different front desk girl know and she was extremely rude to us. She actually accused us of lying and making it up and would not come to the room to see the condition of the bathroom for herself. We even showed her the picture we took, and she still thought we were making it up! Unbelievable. Breakfast was just ok, but get there early since if there is a big group they will not restock things such as pastries. We will never stay here again and since we don't stay at Best Western hotels often, I think we may just stay away from the entire chain if this is the standard corporate holds them to. There are plenty of other options out there that appreciate their guests and don't accuse them of making up stories.

    5
    « College Tour Through Kentucky »

    On a recent college tour through KY for my daughter, we stayed here at the BW Florence, which was super convenient to the highway with great restaurants nearby and close to the colleges and nearby attractions we were visiting. The fresh cookies and nachos upon arrival were also a wonderful surprise for us all.

  • 5
    « Repeat guest »

    The breakfast has hot and cold options. Vegetarian - fruit, cereal, and oatmeal, nothing warm. Beds very comfortable. If you want a darker room ask not to be housed on the front - as the lights outside are very bright.

    5
    « Excellent Stay »

    Very clean and spacious room, obviously renovated and up-dated . This hotel is on a quiet, dead end street but just a minute or so off the Interstate . We were impressed by the staff serving a free evening ?snack? of home made fruit cobbler and ice cream in the lobby. The bed was very comfortable with a great shower, and the breakfast buffet was complete with fresh fruit. Would definitely stay here again.

    4
    « Nice Best Western »

    We booked this BW due to the location as were we going to the Ark Encounter. We were greeted kindly by the Front Desk staff. The room was clean and comfortable. We heard no noise from airplanes as other reviewers have stated. The breakfast was adequate. We would stay here again.

    5
    « Great place to stay »

    We enjoyed staying here. It was 25 minutes from the Ark and 15 from the Creation Museum. And 15 from Cincinnati Ohio. Great location to get to anything including shoppping. Would stay again if we ever go back.

    4
    « Great for a night on the road »

    We found this Best Western had great staff, great rooms and an adequate breakfast. The room was clean and the bed was comfortable. It is on a flight path so overhead planes can be a bit noisy. The scrambled eggs were really good but no bacon.

    3
    « road trip »

    room small but comfortable, booked with BW because of past experience ,but this time the breakfast was a great let down . the price was high compared to other motels in the area .not a great value for travellers .

    4
    « Great stay, excellent staff! »

    I stayed here with my family for a wedding. The staff was excellent and eceryone left very impressed with their stay. Even though the bride and groom decided to leave a night early they made up their room amd really pulled out the stops. The staff was very accomodating and aware of the group and their needs. Very nice and personabke group. Would recommend!

    4
    « very nice »

    Our room was very clean, but the bagel for breakfast was very dry. We went there for new years eve and new years day it was real close to Cincinnati we had a blast would definitely go back to this hotel.

    4
    « Overall Good Place to Stay - But Be Upfront about Pet Fees »

    I had made the reservation by calling the hotel directly, and stated we were traveling with our cat. There was no mention of a pet fee, so I was a little put out when I was told there was a $20 nonrefundable pet fee. However, the good points are these: an impeccably clean room, in which everything works. There's not a hint of mold or mildew anywhere. The bed was extremely comfortable. There were sufficient electrical outlets for our electronics. The room had a refrigerator, coffee maker and microwave. While the hotel does not have a restaurant per se, there are many nice restaurants nearby and the hotel serves a passable--free--breakfast in the morning. You could get scrambled (most likely powdered) eggs, biscuits (a bit cold and hard), waffles, cereal, coffee, tea, orange juice and pastries. This hotel is very conveniently located off I-75 and is close to the airport. A few jets passed overhead, but after about 9 p.m. we didn't hear anything. The rooms were very quiet--you could not hear anything from the adjoining rooms. The bathroom had a great shower--plenty of hot water with great water pressure. The night manager told us about a car wash only about a mile away, which was open 7 days a week--something you can appreciate after having to drive on salted Ohio roads! The wi-fi was good, probably above average for most hotels. This review would have been a 5-star one if the pet fee had been stated upfront--no one likes surprises after eight hours on the road! We plan to stay here again.

    5
    « Nice experience »

    The girl at the desk was very friendly and pleasant to deal with. I checked in around 3 o'clock in the afternoon. I'm sorry but I don't remember her name. I will definitely stay at this hotel every time I come through Florence Kentucky.

  • 4
    « Overnight for early flight »

    Location 10 minutes from Cincy airport and room was under $100. Quick check in and check out. Would definitely stay here again. Clean and updated room and facility from what I saw. Easy to get to off interstate.

    4
    « Love this pet-friendly hotel »

    We have stayed at this hotel numerous times on our trips between North Carolina and Illinois. It is very convenient and a great place for us to stay with our dogs. Being able to have our dogs is a determining factor in our selection of hotels as we travel. Sometimes one has to settle for a lessor quality to have the dogs. Not so here. This is a very good quality place that also welcomes our pets.

    4
    « Excellent Motel »

    The staff are excellent and service is excellent. The breakfast was very good with an excellent variety and choice of items. Quick and efficient service with care in preparation eggs and sausage nice and hot and drink ice cold very well done.

    4
    « Perfect location but poor breakfast »

    This hotel is at the perfect location for our travel. We stay here twice a year for the past 4-5 years and know we will have a clean, quiet comfortable room. Up until this year there were many takeouts to choose from. Now there is one menu for ordering and we found our dinner very good and quick. Our big disappointment was the morning breakfast. We get on the road early so we need good coffee and toast at least. The bread items were stale and the coffee was undrinkable. We had to stop again for coffee.

    4
    « Clean and Quiet »

    I needed a room one night while traveling alone. Wanted somewhere safe and nice but not too expensive. I was delighted with this hotel. The rooms were well decorated and had everything I needed. The bed and shower were excellent, comparable to more expensive hotels. The room and common spaces was very clean. While breakfast was not very special, it was hot and free. Definitely would recommend.

    5
    « Florence Inn »

    Very comfortable and clean room. Check in clerk was very welcoming. Snack available at check in -- fresh cookies and popcorn. Hotel located for easy on and off interstate. Clerk helped us with finding a nearby restaurant.

    3
    « Not up to Best Western Standards »

    The service of front desk was good. The room was dusty and poorly maintained as far as clean. The shower's grab bar and soap dish were in the worst place possible. Not what I expected for a Best Western

    5
    « newly updated »

    Excellent choice. Very good breakfast. Added a waffle makers. Had snack items in the evening. They even had items left at 9PM, many motels don't provide for late comers. Thank you for the extras! Lobby and rooms updated this year. Rooms are very clean.

    4
    « Heading home »

    Traveling home for Thanksgiving and needed to stop for the night. Great staff, location under renovation but room was clean. Great price and location right off interstate, would recommend this location.

    5
    « pleasant staff »

    Ashley and Jennifer were way above most hotel employees. Nice hotel, good breakfast, will stay again. Recently remodeled and all staff were friendly. Check out was easy and beds were comfortable and all linen was fresh and clean.

  • 4
    « In middle of renovation »

    The lobby was in middle of renovation but still useable.The room was clean, the breakfast was good although dining room is small in this hotel. The mattress was worn out, a big valley in it. The location is very accessible to Interstate 75.

    5
    « Best Western in Florence KY is the best!!!?? »

    This hotel is always very clean, the staff is very nice & helpful and the food is always fresh, hot & good.The beds are very comfortable!! The whole experience is just welcoming and COMFORTABLE from check-in to check-out. It is convenient to EVERYTHING, the interstate, food, shopping, gas or whatever your heart desires!! I cannot express enough how COMFORTABLE it is. All this at a great affordable price!! The money you pay is beyond worth it!! One of the BEST hotels we've ever stayed at!! We always stay here when my husband is at drills. I HIGHLY recommend this hotel!!!?????

    4
    « A visit to the Ark & Creation Museum »

    Great trip to Kentucky. The location of the hotel in Florence was perfect to cover both the Creation museum and the Ark. Found the hotel to be a good accommodation for the venues to be seen. I would recommend it highly.

    4
    « Nice stay »

    The employees here were very friendly. The breakfast was average. The bed was very comfortable. The property is close to many restaurants and shopping. This hotel is about twenty five minutes from the Ark Encounter.

    5
    « Nice, Small and Quiet place to rest »

    The hotel is a typical chain hotel that looked good both inside and out. The hotel worker were all pleasant and friendly and the accommodations were very good. I did notice that this hotel is not as large as many other buildings but sometimes you don't have to be a giant in order to provide your guest with a great experience. The hotel is very close to many major restaurants, gas stations and a nearby mall. It is also just seconds from I-75 but not so close that you hear the traffic. We picked it because it is within 20 mins from the Ark Encounter.

    5
    « Excellent Hotel & Friendly Staff »

    Second stay in 11 months and both stays were excellent. Check-in fast and friendly, room clean and modern, and breakfast was excellent with many choices. They always give military discount (other chains offer discount but often have no rooms available for that rate on the weekend) which is much appreciated. Will be staying again in a month or so.

    4
    « Business Man Believer »

    Good hotel at a reasonable rate, ask for a bible if you can't find one in your room they have them at the front desk. Located very nicely for Cincinnati Reds and Kings Island Amusement park. Close to shopping at Florence Mall and has many food options within a mile radius.

    4
    « Great room for affordable price »

    Good location near Florence Mall and I-71/75. Easy travel to The Ark Encounter, Creation Museum, Airport, etc. Room was great. Clean, fresh, newer decor in room and bath. Very good breakfast. Had breakfast taco makings. Nice. Staff very helpful and friendly. Shower very nice. Towels very good.

    5
    « Trip with cousins »

    Friendly staff, clean motel and rooms, good breakfast. The rooms were very comfortable and the motel staff ensured your stay was great. They provided an evening snack from 6-8, couple of nights were popcorn and one night was nachos. Just to provide some social time with other travelers.

    3
    « Hotel was okay »

    Room was clean. The location was easily accessible to restaurants and shopping. Did not have a directory in the rooms to show what was in the area. Had to drive around. Was having stripping and painting done on the parking lot which caused some parking issues.

  • 5
    « Very Pleased »

    It can be daunting to choose a hotel in an unfamiliar area. But once I spoke with the hotel directly, I was comfortable with this choice. Previous Trip Advisor reviews helped. The location was perfect, with easy access to I-75. Our room was immaculate, quiet, and comfortable. Evening treats in the lobby (popcorn and freshly-baked cookies) completed our pleasant stay.

    4
    « Great except breakfast »

    Literally right off interstate, yet very quiet hotel (even near elevator). Clean. Coffee/hot drinks/water available all day and snacks in evening in lobby. Near hundreds of restaurants! Mall, Target, groceries, and all kinds of shopping within a mile drive. Would recommend except bring your own breakfast to supplement the ?free buffet?.....not much selection, dried out pastries, watered-down juices. Super, helpful staff. Would stay again & skip free breakfast.

    5
    « Excellent Place to stay »

    If you want to visit Creation Museum and the Ark Encounter and want a nice place to stay, this is it. Professional staff, clean and spacious rooms and a good hot breakfast every morning. Coffee available 24/7

    4
    « Friendly service at a great price. »

    I thought the stay my wife and I had was very good. From the moment we checked in, the staff was always friendly. Breakfast was good with a nice selection of fresh fruit. Room was clean and served the purpose it was intended to do. Overall, a very good stay and, if in the area, will stay there again.

    5
    « Great place to stay! »

    My family & I stayed here for 3 nights for a long weekend as it is centrally located between the Creation Museum and the Ark Encounter, which we were visiting. Upon our late arrival (1:00 am) our check in was quick and easy and the girl at the front desk was efficient and friendly. We were a little nervous about noise when we found we were given a room right next to the elevator, but our fears were unfounded as we didn't hear the elevator at all. Our room was spacious enough that our family of 4 (including 2 teens) didn't feel crowded at all as we often do on hotel rooms. Everything was clean and well cared for and the beds were very comfortable. Breakfast was mostly the typical hot & cold "hotel fare," however we really appreciated the fact that the hot items changed each day, which is unusual for hotel breakfasts. All of us really liked the sausage & pepper mix offered the one day. Two of the nights we were there were sold out, making for a very busy breakfast area, but the food was kept well stocked. There are several restaurants nearby as well as a mall & a Walmart yet the hotel is far enough off the highway that road noise isn't a problem. If you are staying on the top floor, you may want to keep the a/c or heater fan on to drown out the noise of the planes that regularly fly overhead as this hotel seems to be directly under the flight path of the nearby airport. Will definitely return here again the next time we are in the area.

    3
    « Florence, Ky Ark Visit »

    Older hotel. Very small breakfast area. Near everything you will need. Pool, hot tub closed. OK hotel for quick stay. Fire alarm went off at 2AM. Had to leave room in the rain. Caused by guests smoking vapors. Would not issue partial refund.

    1
    « 3am wake up call with fire alarm »

    The hotel really isn't worth the money and doesn't deserve the stars it has. Breakfast was gross none of my kids would eat it. U can have dogs but if they bark u can be kicked out without refund. No laundry services. And our last night there the fire alarm went off at 3am waking everyone there, hotel was completely booked, because someone had to smoke apparently. Should've gotten some type of refund for that esp since we stayed there for 3-4 nights. But desk clerk said not her problem. Poor service and will not stay at a best western again.

    5
    « Enjoyable and clean »

    The hotel was clean, staff was very friendly, and helpful. Beds were comfortable had a restful night. Plenty of restaurants in close proximity of hotel by car. Would highly recommend and would stay again.

    4
    « Very Satisfied with our Stay »

    Our room was clean, the bed was very comfortable and the staff was very obliging, friendly and helpful. The hotel is conveniently located near shopping, restaurants, and highway. Because I am celiac I needed to be careful at breakfast so I asked about ingredients in the sausage and the staff member on duty checked for me. She also gave me a box of gluten free CHEX cereal which I enjoyed. Breakfast was not elaborate but it did the trick. We would definitely stay here again.

    3
    « Not so great »

    Hotel very "smelly" not sure what it is - makes you think it is covered up Great staff - breakfast not good - breakfast room reallllly small - can not seat very many The hotel was not that clean - gave my allergies a fit with the smell Would not stay there again - pricy

  • 1
    « Permeating Stench »

    The rooms and hallways smell like mold. We rented three rooms on two different floors and each one of them smelled the same. The breakfast was cold and poorly refilled. The happy hour was a mockery. Please, avoid this hotel. We have stayed here in the past, but never again.

    5
    « Great hotel and I75 location »

    From our home in Ontario this is the perfect stop for our first night on our journey south. There is every food option available within a very easy distance from the hotel. We love Best Western rewards and the hotel quality is very consistant. This one is great!

    4
    « Great Location and very comfortable »

    Located just off of 1-75. Can be tricky to find. Our GPS took us a street further than necessary. Very comfortable beds and clean room. If you are a rewards member, you may have to ask for your gift or points, they didn't offer to me.

    4
    « Clean, Friendly Staff, Good Breakfast »

    Needed a clean hotel with decent breakfast to stay in during trip to Creation Museum & Ark Encounter. Florence KY was perfect location between the two, but many hotels in area received low reviews for cleanliness -- this BW was recently remodeled. Staff was excellent and friendly; property very clean and tidy; breakfast included normal assortment plus fresh waffles, almond milk, etc. Definitely would stay here again.

    3
    « Better than expected »

    Older property that has been well maintained near interstate hwy. Room was clean & comfortable. Most of the people were leisure travelers going to or from Arc Encounter & Creation Museum. Personable receptionist was also responsible for evening snacks of cookies & ice cream. Breakfast buffet was more than adequate.

    4
    « Short trip for Ark encounter »

    Booked this hotel because it was in between the Ark Encounter and the Creation Museum that are located about an hour from each other. It ended up being a perfect location to visit those sites. We also really enjoyed going to the local restaurants and an antique mall nearby. It is also close to Cincinnati and if we had stayed longer we would have taken advantage of things to do there as well. The hotel staff was friendly, especially a Middle Aged man that was running the continental breakfast the morning we left (didn't get his name). He asked us many times if he could help and is the breakfast was good. The breakfast was good every morning with many selections. The only thing I didn't like was our room had a large tub and shower that was the only separation between the bedroom and the bathroom, I would definitely like a wall there versus just a shower curtain. If I had known it was like that I would've picked a different room. We would definitely come back to this hotel again and enjoyed our trip!

    5
    « Great hotel for the price »

    We had a great time in Florence, Kentucky. This Best Western Hotel was a nice place to stay for what we wanted. For the different excursions we took, this hotel make it very reasonable to get where we needed to go. The breakfast was good too!

    1
    « Not people friendly »

    If you have a pet this is your place but it's not kept as clean as most best westerns. The room was closet size and was very dusty and the sheets and pillows had permanent stains and smelled. The handicapped entrance is also not near the front entrance but around the side and up hill in the parking area.

    5
    « Best ever. »

    The Best Western Inn Florence, KY is a great place to stay when in the northern Kentucky/ southern Ohio area. We have stayed at this location a number of times, the last stay was 8 days straight. The staff were great and very caring and professional. We will definitely stay here again each time we are in the area.

    5
    « Excellant »

    The hotel was clean and rooms were comfortable. The location was perfect to everything. Only a couple blocks from the Mall or to several restaurants. It was very easy to get onto I 75 to go wherever we needed to go!

  • 4
    « Stay at Best Western Florence, KY »

    we traveled to KY to visit the Ark Encounter and Creation Museum. This was an ideal location to stay. It was a good place to stay because it was about 1/2 way between both sites. There is a lot of convenience there; resturants, shopping, gas, etc. The accommodations were satisfactory. Pat

    4
    « Nice Room »

    The hotel itself was nice. Clean for the most part. The door to our bathroom seemed to stick and would not close without pushing it really hard. The bed was a very FIRM mattress. A little too firm for my liking. I will definitely reserve a double queen next time, single queen rooms are a bit small. All in all the stay wasn't bad. Just minor things that could be improved upon..

    5
    « Excellant hotel »

    The hotel was really good, nice room and free breakfast. I would recommend this hotel to family and friends. It was also centrally located for us to visit the Ark Encounter and the Creation museum. The entire staff was very helpful and polite.

    4
    « Good rooms, great location, friendly staff. »

    We booked three rooms for two nights. Our family went to Ark and then to Creation Museum over Labor Day w/e. The first room they gave us smelled like dog urine. So we asked for another room, which they obliged. Second room very nice and clean. BW had good variety of food at breakfast. Helpful and friendly staff. We had noisy people staying across from us in adjoining rooms that kept visiting each other at 10:00+ that kept slamming doors with each visit. We contact the front desk to give us some relief. Staff handled situation as we got a good nights sleep. Would go back.

    3
    « Clean but air conditioner ruined the experience »

    The check-in was quick and easy, although we had to wait while someone was assigned a new room for some reason. The hotel is older but appeared to be clean. As soon as we opened the door to our room we were hit in the face with the smell coming from the air conditioner. It reminded me of a urine, mold, Fabreeze combination. We were tired and it was late, so we decided not to ask for a different room. Because of the smell, I had began to question the cleanliness of the hotel. The beds had rubberized sheets, which were indeed hot to sleep on. (Had read this in a previous comment.) However, sleeping on top of the bedding helped. The bathroom appeared to be newly remodeled and was very clean. The next morning, with the light of day, we could see that the room was very clean. The shower pressure (mentioned in a previous comment) was OK. It didn't beat the water into me, but it wasn't a trickle either. We skipped breakfast because we slept in. We were apprehensive the night before about eating breakfast because of the room smell/cleanliness issue, but once we saw that the room was very clean, we would have given it a try had we gotten up early enough. Checkout was fast and easy. The staff seemed very friendly. We didn't use the pool or other amenities. The price was reasonable. I would have given this hotel a much higher rating if it weren't for the smell from the air conditioner. We were in room 319 and I see from other reviews that rooms on the third floor had similar issues with the air conditioner smell.

    4
    « Best Western Florence Ky »

    Hotel is near freeway and easy to get to. Staff was very helpful and friendly. Bed was comfortable and room was clean. Breakfast was good with some hot selections (waffles, eggs, sausage). I would stay again if the need arose.

    3
    « Older but clean »

    Didn't appear to be in a good area, motel6 across the street seemed a little shady, our room was clean, other than a little mold in the shower. Room was noisy due to our room on first floor near the lobby where breakfast was served.

    5
    « wonderful »

    Staff went out of their way to make our stay comfortable. Very friendly. Took the time to chat with us. Recommended sights to go see. Asked us how we enjoyed the sights they suggested. Treated us like family. Tea, coffee, fruit and snacks offered in the evening in the lobby. Great touch to make you feel at home. Would recommend this hotel to any one travelling in the Kentucky area.

    2
    « Musty »

    The overall feel of the entire hotel was an unclean one. Front desk check in person had little to no personality. I couldn't even get her to smile. Got to my room that was hard to find because it was in a little cubbie hole. Room was small and extremely musty smelling. Had to go buy some Frebreze and used almost the entire bottle spraying the room down. I left and returned several hours later but the musty smell had returned. Luckily I had bought a can of Glade on my way back but it didn't help much either. I tried even spraying inside the air conditioner but to no avail. No express checkout was offered. In fact I had to wait about 5 mins or so for someone to come to the front desk so I could check out. I'll be returning to Florence same time next year for the North South 100 at Florence Speedway but I won't be returning to this BW

    4
    « Good quality and friendly staff »

    I would definitely stay here again. The staff is extremely nice and helpful. We had an AC problem and it was fixed that day as we were out and about. Came back to a nice cool room. Breakfast was decent, good variety. Room was comfortable, bathroom floor and tile could have used a better cleaning.

  • 3
    « small breakfast area »

    The staff and room were fine. Breakfast area was small, no where to sit, crowded. Food was ok. Liked the cookies and ice water in the lobby in the afternoons. Pool was fine. Hotel was clean and comfortable.

    5
    « Wonderful, clean, comfortable »

    We stayed one night on our way east. The room is modern and in great shape. Everything is clean and the sheets are soft. They have a good breakfast and also put out an early evening snack. Today was nachos and salsa. This is a quite area, but easy access to interstate. I recommend this hotel and we enjoyed our stay.

    3
    « Average hotel »

    We enjoyed our stay there. Few problems were reported and one was met to my expectation. We went out doing our things all day both days and came back to the hotel exhausted. Otherwise we enjoyed our stay.

    3
    « Too much money for what you get! »

    It's not that the hotel is bad but it was worth about $100/night but instead it was almost $300/night. I would have stayed at the Hilton instead (for the same price) but it was booked. The room was clean but they put a waterproof mattress pad on the bed and I assume that's what made the noise and made us sweat during the night. We turned down the AC to 60 degrees to offset this. Next time, I'll make sure to book earlier and get into a Hilton!

    5
    « Nice place »

    Really enjoyed our stay. Convenient to the Creation Museum (about 15min) and the Ark Encounter (25min) Close to restaurants, shopping, interstate. Hotel was clean, well staffed, breakfast was nicely done and was continuously replenished. Overall, great place to stay and I would recommend it if staying in the area.

    4
    « Great except for the odor »

    Love the location, amenities and service, but the room has had a musty sour odor both times that we've stayed there. Rooms 315 and 311 I think. Did not report and just put up with it so we could stay near other family. Too bad, because price is reasonable, pool and facilities are clean, decent breakfast was provided. Love the fresh fruit provided in the lobby. Located about 20-30 minutes from the Ark, Creation Museum, Riverbend, Newark on the Levee.

    5
    « One night in Florence Ky. »

    This hotel is located in a quiet area and right off the interstate. The room had been updated. It was a very quiet sleeping experience. The hotel was sold out the night we stayed. The check in process was easy as well as the check out process. Breakfast was ample and the staff was very friendly.

    5
    « Best Western Worth Your Stay »

    Very pleasant staff. Rooms very clean and maintained. A very quiet atmosphere. Great variety offered at continental breakfast. The only slight hitch in our trip was trying to get onto the lane leading up to the hotel parking area. Lots of traffic at times and we had to sit and wait to get turned in. Would be nice if the entrance was better located.

    3
    « Cincinnati vacation »

    Overall.... it was okay. Front desk staff didn't meet our expectations of quality service. Breakfast could've been better. Coffee stayed cold. Shower water pressure weak. I would probably stay again for ther location.

    4
    « Comfy bed / reasonable price »

    not much more to say, comfy / clean room for a reasonable price. Even though space is an issue for breakfast, the staff stays on top of it and it actually went smoothly. Was there for business, so did not get the chance to visit the pool and relax but when passing, saw many smiling faces, so could not have been bad.

  • 5
    « Would stay at this hotel again if in the area »

    Everyone at this hotel were very friendly and helpful. Helped us as much as they could find a good restaurant all 4 nights we were there. Breakfast was great. Snacks each evening were yummy too!! When we first arrived we asked about a place to eat and they gave us a listing of the eating places on the 2 main streets there - Mall & Houston. It helped a lot although sometimes we had a difficult finding those that were sitting back on the main roads. So the last night there we suggested they add a map to the back of the restaurant listing showing the location of each eating place. They thought this was a good idea and said they would work on getting that accomplished!!

    4
    « Love Kentucky! »

    Was so amazed, visiting the Creation And the Beautiful Ark... we also ate at Big boys we even took a pic of Him afterwards... on our way out of town, We stoped at the Col. Sanders cafe & museum... took pic's & ate there!

    4
    « Nice clean rooms! »

    This being the half way point between Maryland and Florida most of the really nice hotels were booked. We were pleasently surprised on how nice and clean the rooms were. We were greated and check in was pleasent!

    5
    « Great hospitality »

    I just want to compliment the hotel staff. First time in the area and each one went out of their way to help and answer questions. Loved the fresh ice water in the lobby with different fruits each day and the snack in the afternoon. Rooms were clean and comfortable. Nice breakfast in the am. Will definitely stay at this hotel if back in the area again.

    4
    « Bowling tournament in Cincinnati, Ohio »

    We were in town for a bowling tournament in Cincinnati, Ohio. Although there were other hotels closer to the venue, I always stay at this Best Western when I am in the Cincinnati-Northern KY area. It is always clean; the staff are very friendly and the breakfast is always top notch

    3
    « Better than camping »

    This hotel is clean, the beds are decent (a little firm), the staff is freindly, and the outdoor pool was nice to sit around at night while the kids play. I chose this hotel because of it's location between the Ark Encounter and the Creation Museum. The hot breakfast was also a plus ...... until I tried to eat it! There are two reasons this hotel lost points with me. First, the breakfast was terrible. Second, our room was very humid. I rented 4 rooms for 3 nights and everyone had the same problem. Sleeping here was like camping with a mattress and indoor plumbing. You know how it feels waking up in a tent and everything is damp? It was the same here.

    3
    « Most Interesting Room »

    We paid extra for a whirlpool room, which was the first problem. they had remodeled the room, which is a good thing!!, but they opened the whirlpool up into the room, but it was still part of the bathroom, which meant you had a shower curtain on both sides of the bath tub, which meant the bathroom was not overly private. i prefer my bathroom to have 4 walls, please. they did serve a hot breakfast, but their breakfast area was so small & crowded the 2 mornings we were there we didnt even get breakfast!! the room was clean & the staff was friendly, but for the $150 a night..... it was not what i hoped for!

    4
    « An excellent choice for a pet friendly hotel »

    We recently stayed at this hotel and had to bring our pet due to lack of kennel availability in our area. The room was clean and comfortable, and the staff was friendly and helpful.The breakfast was very good. We would definitely stay in this hotel again.

    5
    « BW »

    it was very convenient. location and check in times. Check In Time was the #1 reason. the Price was well worth the stay. The pool outside stayed open a little late for the kids and they gave extra towels quickly. location makes it safe and great for getting dinner locally.

    5
    « Great Place »

    Stayed here 3 nights, check in was a breeze, room was clean and smelled awesome. Hot tub was nice size. Bed was comfortable. Always coffee and lemon water in lobby. We stayed here one time before a couple years ago. Staff were all friendly and cordial We were a little disappointed that the outside hot tub had been concreted shut. Pool area was nice and pool was clean with clear water.

  • 5
    « Wonderful as usual »

    Will stay again. Also will advise other travelers to use your facility. Breakfasts were awesome. The bed was very comfortable. The lobby always seemed to have coffee, lemon water and fruit, which was a nice touch.....thank you!

    5
    « Exceptional »

    Tyler the manager on duty when we checked in went above and beyond the job to make sure my daughter and I were happy with our stay and also the other guests in the hotel. Amazing and very good at managing and handling many tasks at once. Very pleased with the hotel and with Tyler. He deserves a raise, or have him train the new employees they should all be like him.

    4
    « accomodating staff nice breakfast »

    they arranged for me to have a first floor room which exceeded my expectations. desk staff was ffriendly, and the breakfast was much better than other hotels in this class. location had its advantages too

    5
    « Friendly staff »

    Tyler did a great job, morning staff very friendly. Enjoyed watching the huge airplanes fly over, but we did not hear them in our room. Before you make a reservation, you might want to check to see if there is a bus tour of people staying there, it was very loud in the breakfast area and could not even get a cup of coffee.

    4
    « Florence Y'all! »

    We extended our Indy 500 trip by making a side vacation to the Ark Encounter and Creation Museum. We had a great two nights at this friendly Best Western. The water tower says, " Florence Y'All." But, it used to say Floirence Mall (which is very large). The city didn't appreciate the ad for the mall, and required the water company to change or remove the word "Mall." So the "M" was changed to a "Y" by erasing the vertical bars of the "M." Thus, the "friendly greeting!" The location was great for seeing these places and still be near Indianapolis Airport for flight home.

    4
    « Excellent price to quality »

    My wife and I stayed here on a Wednesday night in June. Check-in was quick and friendly. The room was smallish but clean and with like new furnishings. Bathroom was very clean, the shower worked great. Breakfast is below average. Coffee was very weak. Check-out was electronic and worked smoothly. Price to quality of this place is excellent. Great for a quick overnight if in the area.

    5
    « Excellent place »

    we really enjoyed our stay. We only stayed the one night, but we enjoyed it. The breakfast was one of the best breakfasts that we've had offered by a hotel. The variety of the food was wonderful, the quality of the food was great.

    5
    « Great place to stay. »

    Tyler was very helpful and pleasant. We had a great stay while visiting the Ark and Museum. We visited the Ark and enjoyed the pool one day and then went to the Museum the next day. The children were fours years old and three years old so that was just right for them.

    4
    « Comfortable, accomodating staff, super convenient! »

    Rooms are very clean and comfortable, excellent housekeeping staff, front desk staff friendly and helpful, breakfasts are good with waffles and eggs, location very convenient to the Ark, Creation museum, downtown Cincinnati (just over the bridge), mall and restaurants within 5 minutes. I would recommend to friends and family!

    4
    « Comfortable stay »

    We pulled in on a Saturday evening without a reservation and got one of the last rooms they had, which was a king bed. Price was about what I expected since I had looked at several in the area. Our room was clean and comfortable. I liked that they give you extra pillows so that you can get just the right support. The bathrooms were nicely done with newer plank tile on floor and around tub. The breakfast buffet was fairly standard: eggs sausage cereal muffins etc and fresh fruit.

  • 4
    « Centrally located--Good Service »

    If you are traveling to Kentucky, then consider staying at the Florence Best Western. The service was good; the check in process quick, the hotel was clean, and the staff was professional. The price was economical and the surrounding environment is good--the hotel is basically around everything.

    3
    « Traveled with pets »

    Average hotel. Booked for two nights. Had received a lower nightly rate via one of the travel sites and had phoned BW to confirm I could bring my 4 and 5 pound dogs. Was quoted one rate by BW and when I went to check in was quoted a different rate. Was questioned by the staff on who exactly did I speak with and what number did I call...didn't think I needed that info and that there would be any issues. The manager was phoned by staff, however I did end up paying more than the amount I was originally quoted.

    3
    « Good stay in Florence »

    We stayed for three nights while visiting family. We booked a king room which was clean and spacious. It came with a mini fridge and a microwave which is nice for a multi-night stay. We only ate breakfast at the motel one morning, and it was disappointing. The egg was in a patty form which I've never seen before. Not good! The next day, we went out to breakfast to avoid the one in the motel. On the last day, the eggs looked scrambled, but we were leaving to have breakfast with family. Overall, the Best Western is reasonably priced and provides good lodging. A consistently good breakfast would bring it up a notch.

    5
    « Never a disappointing experience »

    From start to finish, this has once again, been a wonderful experience. First off, I would like to compliment Jessica at the front desk who was professional, friendly, and went a step above to help two ladies who had driven 13 straight hours from Florida to see that they were able to check in early and even called to check and make sure that everything in the room was up to my standards. This Hotel has everything....its in a great location with stores and restaurants nearby, the beds, pillows, and bed linens are comfortable, the room is clean and comes with a microwave, a mini fridge, hair dryer, a nice size bathroom, and the room was already cool when we entered. This Hotel offers a nice pool, a workout room, and a hot breakfast each morning. The room rates were very reasonable and I would recommend this Hotel to anyone that is looking to travel to Kentucky to see the Ark Experience and the Creation Museum which are both within 25 minutes of the hotel.

    5
    « Excellent! Just excellent! :-) »

    An absolutely wonderful stay. Staff kind and friendly, everything clean and very well laid out. Thank you for the one night stay on May 20th, 2017. We will be back. Put their number into my cell phone. Made the stay and trip great! Could not have been more pleased. Bill Vessels (stayed on room 107) Ekron Kentucky

    2
    « Half Room, Full Price »

    Arriving in town during evening rush hour, this hotel is not easy to get to. Traffic made it impossible to turn into their parking lot so we had to circle around from behind. Like almost every place, the people we dealt with were friendly. The facility is quite old and in need of a refreshment although the exterior suggests a more recent construction. We were sent to the second floor and were surprised that the room was behind the elevator - a short hall led to our door only. Surprise, you have half a room! There was 1 queen-sized bed - there was no room for a second bed. Other than that, the room was a typical hotel room, just cut in half. Staying for only 1 night and arriving very tired, we ordered pizza and went to sleep. Breakfast was OK and started at 6 am. We departed at 6:10, coffee in hand. We paid $142. through Booking.com and that got us half a room. This room should be removed from the hotel inventory or the customer informed that is not a typical room but is offered at half-price. Buyer beware!

    5
    « A great place to spend some time »

    Beautiful clean room - frig and microwave in room. We had a handicap room, walk in shower, etc. Halls are lighted - great breakfast in the morning! Great ice cream place right down the street! Half way between the Ark Encounter and the Creation Museum. Very very nice!

    3
    « Okay »

    Our room was on the 2nd floor. It was okay, except for smelling a little stale. It was pretty humid in the room and the air conditioner didn't help Apparently, they are having trouble with people smoking in the room and they will charge you $250 if it smells smokey in their when you check-out. Everything else was fine. The people were nice and the breakfast was normal.

    5
    « Unexpected Experience. »

    I have stayed away from Best Westerns in the past because of a bad experience in Orlando, FL a number of years ago. But this Best western was a great experience. Check in staff was very helpful. Room was very clean and bed was comfortable. The best part of the trip was the gentleman in the morning that was in charge of breakfast. Happy, enthusiastic, energetic and had a great outlook on life. His singing voice was great also. He made my day!!! I recommend this hotel to anyone in the Cincinnati area.

    5
    « Extremely pleased »

    We were very pleased with our experience at this hotel. It was exceptionally clean, and the general area felt safe. It was close to restaurants/shops, and it was pet friendly. We will definitely stay there again.

  • 3
    « Disappointed... »

    This stay was just okay. They moved us twice before we found a room that met our cleanliness standards. The front desk was very accommodating but training should occur in the housekeeping dept. It takes an entire team to make a guests experience near perfect.

    5
    « Great place to stay! »

    Great place to stay! Very accessible to Newport and Downtown Cincinnati. The hotel is very clean and the beds are very comfortable! The staff is utmost accommodating and go out of their way to be of assistance!

    4
    « Sleep »

    An old BW that has been updated. It was clean easy to get to and the staff was outgoing to answer questions. Stayed four days, would stay again. Was a better price than the others along here. The ARK is driving up prices till the new wears off.

    5
    « Hidden Gem »

    I consider myself picky about hotels and rarely give a five star review. They seem to be lacking in one area or another. I was pleasantly surprised by this Best Western. Very clean room with friendly staff and the breakfast was very good. I was skeptical because the breakfast area is small and I couldn't imagine how they could serve a good, hot breakfast there but they sure did! Everything was fresh and plenty of options. Great price too. I will come back again whenever I'm in Florence.

    5
    « Convenient location within sight of interstate. »

    This hotel very conveniently located next to interstate. Front desk staff very professional and friendly. Room very clean with very comfortable beds, nice fluffy towels. Appears newly decorated. Cookies, coffee, and limeade available on arrival, hot breakfast was excellent. Highly recommend.

    5
    « Great Place! »

    We stayed here for one night on our way to Tennessee. Clean, affordable hotel. Comfortable beds and very good breakfast. Better food than we have had at most high end hotels. Friendly staff and quiet location. We will be back again. Thank you for a great stay!

    4
    « Very good value »

    The hotel was extremely clean and the staff super friendly, helpful and polite!! The bed very comfortable!! Our room had a microwave and quite large fridge. The breakfast was average/adequate. Very good place for the price! Will stay here again

    4
    « Good Value »

    Best Western Florence, Kentucky is just South of Cincinnati off I75. The Hotel, although older, is clean and quiet. The suite had ample space and all the amenities - internet, hair dryer, TV, AC and free breakfast resulting in good value for the cost.The Florence Mall has several good restaurants within 15 minutes of the Hotel. I will stay at this hotel again.

    5
    « Pleasant Suprise »

    We booked this hotel after looking at many others. We were pleasantly suprised when we checked in, the staff was friendly and helpful,our rooms were very nice. Anytime we needed anything the front desk staff were more than helpful with where to eat, an very knowledgeable about the local attractions, ie. Noah's Ark, The Creation Museum, where to park for the Reds Game and where to view the Fireworks. We will definitely stay here again!

    5
    « The place to stay in Florence, KY »

    Our favorite place to stay in Florence, KY. We periodically visit my husbands family and found this to be the place we prefer. We've always had a great room and the staff is great. Close to main shopping, restaurants and the Florence antique mall.

  • 4
    « Good quality »

    Myron at check in desk was helpful and pleasant! Seems like an older and smaller hotel but a Decent place to stay. Clean, good value... Easy access to highways. Close to plenty of restaurants and services.

    5
    « Best of the best »

    Great service. Best westerns can range a great deal on appearance and service but this one is quite nice. Looks clean and up to date. Everything worked perfectly. We were very pleased with the room and beds.

    5
    « Southern hospitality »

    Love the hotel, we stay here every time we visit our family in Kentucky. The staff is always friendly yet professional. The rooms are always clean and comfortable. Great location to stores and restaurants.

    5
    « Excellent service, great room, great breakfast! »

    Check in was smooth and staff extremely nice. At 6 pm they sat out chips, salsa, and nacho cheese. Room was very modern and clean. Breakfast was better than expected. Eggs, sausage, biscuits, potatoes with bell pepper and sausage, waffles, donuts, muffins, toast, cereal, fruit, milk, coffee, and juice. We will stay here again!

    4
    « Quiet and convenient »

    This hotel is conveniently located near a highway exit. The hotel is clean. It was quiet the nights we were there. It is conveniently close to the Creation Museum and the Ark Encounter. Breakfast was what you would typically expect. Our room was located alongside and behind the elevator shaft which made it difficult to maneuver the luggage cart.

    4
    « Best Western Inn - Florence, KY »

    Easy access from the Interstate. Plenty of secure parking. Friendly and efficient check-in. Clean, spacious and well appointed room. Bathroom is well equipped and clean. Room contained all amenities (i.e. hair blower, ironing table and iron, etc). Small fitness room, but equipped with the essentials for a good workout. Not many dining options in walking proximity to the hotel but, plenty of restaurants within a 5-10 minute drive. 24/7 coffee, tea, fruit, yogurt, cookie availability. Comfortable mattresses. Excellent hot breakfast with plenty to choose from. Would not hesitate to stay at the Best Western Inn Florence again and would highly recommend this hotel.

    5
    « FALL GETAWAY »

    We were in northern Kentucky to see the "Ark Experience" and "Creation Museum". The Florence BW was very convenient to see both museums. If you are going to these two museums Florence is just off the expressway which gives you 16 miles to the Creation Museum and 41 miles to the Ark Experience.

    4
    « Very nice »

    Room clean and comfortable. Myrion the night manager was so nice and accommodating. Because of him I would definitely stay again. He represented the hotel very well. The hot breakfast was very good and plentiful.

    4
    « Best Western Inn »

    Clean rooms,verycomfy beds,super friendly staff,great hot breakfast!??Enjoyed our stay and would stay again! Easy to find,great restaurant nearby called "Cheddars" Great food,awesome service and prices!

    4
    « good experience at this motel »

    I used points and a voucher and paid very little difference, it all worked out well, breakfast was great and right off the freeway. It is close to the latest exhibit - Noah's Ark. It was nice to have some fruit to take with us and also breakfast was available to take with us also if necessary.

  • 4
    « Friendly »

    A good price for a nights stay. Easy access off of I-75. Clean rooms and the staff friendly. Decent breakfast. Would recommend to others that are price conscious. Nice surrounding area for restaurants. Jeff worked the breakfast and was friendly and took care of the customer needs.

    4
    « Clean Hotel »

    After a long day of a family wedding and late reception we opted to stay here instead of driving home. Quick check-in and the night shift employee at the front desk was very sweet and accommodating. She understood our 5 and 6 year old were worn out and needed bed soon. Very clean room and comfortable bed. The breakfast was nice too. We will stay again if we're in town.

    5
    « Another satisfied customer »

    Although just stopping for one night on our way to Missouri, we were pleased with our stay, as we have been in the past. We will be staying here again on our way back and expect the same quality again

    5
    « Noah would have loved it. dogs are allowed here. »

    Clean, restaurants nearby, easy to get to ARK ENCOUNTER. I cannot rate the swimming pool because I did not use it. Loved the place. easy to find. use teh stoplight around the corner to get in and out onto the main highway. safer than pulling out near speedway.

    5
    « Clean and nice »

    The hotel was very clean, the beds were comfortable and the blankets adequate for the season. There was some highway noise, but not unduly. The room was small. The chairs in the room really were not well placed for using, but that is so minor. I moved the chairs to our needs. The staff was helpful and pleasant, even though it was a busy night. By the time we arrived, the hotel was sold out. It was not in a location that was easy to access. Breakfast ready and hot in the morning and very tasty.

    4
    « Convenient and Clean »

    After driving for five hours through traffic jams and construction zones, I was relieved to finally reach our hotel. It was easy to see the Best Western sign from the expressway, and it was easy to get to it, too. We arrived after midnight, and there were signs on the doors saying they were fully booked for the night, so I was glad to have made reservations in advance. The clerk at the front desk was friendly, and we were quickly on our way to our room. The room itself was clean and comfortable. We got a good night's sleep, and we were glad the hotel offered a free breakfast so we could eat quickly and get back on the road. Unfortunately, this is my only negative impression of the hotel. I had eggs, which tasted like they were made from powdered eggs, some overcooked sausage patties and sausage gravy. The biscuits were burned, so I didn't bother with them. The woman running the buffet was unfriendly. There were three kinds off coffee offered, but the only container with any coffee in it was the decaf, which was not what I wanted. I waited and waited, but the coffee was never replenished. I ended up going back to my room to pack. As we left, I looked again at the coffee area, and all that was there was the decaf, so I had to go to the nearby Speedway to get my morning coffee. Still, everything else had been fine. When we checked out, the woman at the desk was friendly, and our checkout was quick and easy. So, overall, aside from the less-than-expected quality of the breakfast, this is a hotel I'd recommend. You will be pleased with the convenient location, the easy parking, and the clean, comfortable rooms. You may want to plan some extra time to go out for breakfast and skip the breakfast that's offered here. That's what I'll do next time.

    5
    « Great Place To Stay »

    This Hotel was a great place to stay. It also was very easy to get off the freeway and to get back on the freeway. This Hotel was within 30 minutes of the "Ark" Museum which we attended. The staff made you feel like they appreciated you staying at this Hotel.

    4
    « A Good Night's Stay! »

    This was a good place to spend the night. It was clean and comfortable with a hot breakfast to start the day. They even offer to prepare a breakfast-to-go if you have an early flight. The only negatives were a very small eating area and a very small work-out room; but as a place to stay for one night, it served our needs very well.

    5
    « Great hotel! Outside of Cinncinnati »

    Loved our stay at the Best Western. It's location it a little off the beaten bath - but what a hidden gem. The staff was extremely friendly and helpful. The hotel is clean and nicely decorated. Our room was great. Lots of parking and good breakfast options. I would definitely stay at this hotel again.

    5
    « Outstanding stay »

    This was my best ever experience staying at a Best Western hotel. Staff were friendly and helpful and the room was comfortable with a refrigerator, microwave, free wi-fi and breakfast included. I chose to stay at this Florence hotel because it was within 10 miles of Cincinnati airport, close to restaurants and shopping and just over 30 miles from the Ark Encounter in Williamstown KY. I was pleasantly surprised at how wonderful my stay was and how exceptionally friendly the staff were.

  • 5
    « Nice place »

    We didn't have reservations but they still gave us a nice, clean room. The girl at the front desk gave a better rate than we could find anywhere online. only down side is that they do not have cribs for babies. other than that, I'd stay here again

    5
    « Good stay »

    We stayed here for three nights and overall would recommend this hotel. The rooms are nicely decorated, very large, clean. The breakfast is very good, the only problem is finding a place to sit .........the breakfast area is way too small. Although we had a three day reservation through a third party, on the second day our door opens and in walks some folks who the hotel gave our room to. Even though at check in, it was confirmed for three nights, the front desk only had us for one night. The staff at the front desk did not apologize, they blamed the third party, that bothered me and I went back in the morning. The morning staff were very apologetic for what happened, I appreciated that. Would come again.

    5
    « Best Staff Anywhere »

    You will not find any better staff in all of Florence. We know because we have been to every hotel in the area. Kary, Jeff, Jean and all the rest are absolutely fantastic and will go out of their way to make your stay as pleasant as they possibly can. The rooms are always very clean and breakfast is nice and fresh. We are always very pleased, as we come to visit family several times a year. This is truly our "home away from home", and the staff never disappoints. We couldn't be happier with Best Western Florence. You won't be either. They are truly the best!!

    5
    « Overall Great Room... Fantastic Breakfast!! »

    Overall Great Room... Fantastic Breakfast!! Very Quiet... Very Clean. I had a very nice stay... Florence Kentucky is a great place to visit and staying at Best Western made my experience a successful one indeed.... Breakfast was excellent and the variety was huge... Loved the fresh waffles and the coffee was absolutely fantastic!!

    4
    « Best Western Inn in Florence Ky. »

    The rooms were nice, clean and roomy. The bathroom was spotless and the towels smelt fresh and clean. The breakfast was tasty and fresh, however the heated food could have been much hotter. A little difficult finding the street into the property and the traffic at times would block the entrance.

    5
    « Great Location and Fabulous Staff »

    Everyone was a pleasure to come across. They are very accommodating and this is a great location. Many dinner options, shopping and things to do. They have a nice outdoor pool, but the hot tub was empty, that was the only thing I like to do. But I look forward to going back in September.

    3
    « Mediocre at Best »

    Room was clean, beds very uncomfortable. Breakfast was mediocre. The room we stayed in last year was much more comfortable. Room was clean. i would not walk alone outside of hotel. Area does not seem safe.

    5
    « Great experience »

    Great place to stay. The price of this location was reasonable, and a great location for visiting the Ark Encounter, or the Creation Museum. The check-in was smooth and the front desk staffing was always pleasant. The rooms were good size, clean, and good housekeeping. The breakfast was excellent, with a lot of hot and cold items. This location has an outdoor pool, but we did not have time to use it. There are numerous locations for restaurants ranging from walking distance to driving 1- 5 miles. Something to please everyone.

    5
    « Great family experience »

    The friendliness of the staff and quality of the room and amenities were outstanding. We chose this Best Western based on location and rewards points. Based on our experience with this stay, we will stay here again when in the area.

    5
    « Best BW I have been to. »

    The staff was excellent and went out of there way in all ways to make and see that our stay was pleasureable. The location of the motel was perfect for all types personal/business needs that that are needed, also plenty of near by restruants to choose from for any meals. Excellent location.

  • 5
    « Clean and friendly »

    I recently completed my 4th stay here and we will keep coming back :) Always a friendly staff and super comfortable beds!! Slept great during my stay. Fresh food in the morning for breakfast, great pool area and all around relaxing spot.

    5
    « My first experience at Best Western was overall an excellent excperience »

    Clean, friendly environment. Awesome breakfast and very helpful staff. Great location if you need to zip into Cincinnati to catch a game or riverboat ride. Convenient to many great locations and restaurants. Front desk staff went out of their way to help in any way possible.

    4
    « good price, friendly staff »

    Our first stay at a Best Western: very reasonable price for five nights (reserved 4 months in advance). Bed was comfortable enough for us to sleep, noise level was good, staff were very friendly and mostly helpful. The room didn't seem fresh and clean, just a little of a smell (not cigarette). Breakfast food, what was offered, was plentiful. Not much variety from day to day, area wasn't sufficient to serve everyone graciously. Best sausage gravy we've ever had at a hotel, biscuits among the worst. If you're a tea drinker (anything other than regular Lipton), you need to bring your own. The good price tends to make up for the atmosphere. But we prefer an itemized bill/statement at the end of our hotel stays.

    5
    « Awesome! »

    Everything was great! Chelsie at the front desk was friendly and very nice, rooms were super clean, Jean in housekeeping did a fine job! the pool was great too! I will stay here again. They offer breakfast and a snack in the afternoon, rates were reasonable also. Thanks Again!

    4
    « Clean & Decent »

    My family & I stayed here last night, in 2 separate rooms. Every decent hotel/motel was nearly booked, so when BW had the 2 rooms available, I was a little skeptical. We had to accommodate 2 adults & 5 children. BW was a clean, decent place to stay & had a pool. I would stay there again with my family! Nice staff, too!

    4
    « Nice place to stop overnight »

    I wouldn't stay here long term, but it's a good place close to freeway on the way south from Michigan. Rooms could be cleaner and cameras in hallways make you wonder how unsafe it is. Breakfast was good. Lady at the desk was very friendly and welcoming.

    3
    « An Average Best Western »

    The room was OK, but showing some wear. The hallways were dimly lit, and the hot tub was broken. Our room was quiet and clean. The staff was friendly and helpful. The popcorn was a nice treat. Although this was an average Best Western, the price was too high.

    5
    « Fun Weekend- with husband »

    We stayed here while we were in Cincinnati for the Jazz Festival. The hotel was 11 miles from Paul Brown Stadium an it was a quick drive. The hotel was clean, rooms had microwaves and a mini-fridge. The staff was really nice and helpful. We had help getting our bags in from the car (which doesn't happen a lot) and the manager was very nice. They serve popcorn in the evenings and the hot breakfast was really good. I would stay here again. I was very pleased with my stay. The only negative was that the shower was really slow to drain but that was very minor.

    3
    « Good stay »

    Room was clean! Breakfast was just ok, had cold gravy! Beds were comfy. There was a pool but we didn't use it. Outside area was not real appealing but why do people throw trash down? I felt safe and slept well here.

    4
    « Nice Property »

    We stayed here for the close proximity to the Ark Encounter. Makes for a great nights rest before a short drive to the Ark the next day. Hotel is nice, quiet, and convenient. Many great restaurants are also nearby with large variety of food. Recommend.

  • 3
    « Kentucky Travels »

    Nice quite room. Seemed pretty clean. I would stay here again, but very disappointed that when I check rates this one was very competitive, then realized I had put in wrong month went up almost thirty dollars a night for a month earlier than first quote. That seems really unfair.

    4
    « Great Night Sleep »

    We chose this hotel because we were headed south out of Cincinnati the following morning and did not want to get caught up in traffic. The hotel was in a perfect location. When we arrived the young man at front desk was very helpful. Our room was clean and the beds were very comfortable. If you want a good nights sleep and are in the area around the Cincinnati airport I would definitely recommend the Best Western in Florence

    4
    « Great staff, good room, overall great value »

    We had a nice stay, the room seemed recently updated, was clean & comfortable. The in-room AC was a little quieter than some other places we've stayed (but still a bit noisy). The staff is extremely friendly and helpful; we felt very welcome. If we come again next year, this is where we'll stay and I would not hesitate to recommend this hotel to friends. We booked our room in December for a 3 night stay for NASCAR race weekend and got a super rate (cancelable until 4pm day of arrival!). We checked and the price went up considerably as time went on, so it pays to book early!

    5
    « Great stay! »

    This hotel was easy to find, clean, and the beds were awesome! It isn't often I find beds that are comfortable, but this one hit the spot! They also served a full breakfast of eggs, sausage, biscuits, and gravy, along with the usual waffles, muffins, fruit, etc. I would definitely use this hotel chain again!

    5
    « Never stay anywhere else »

    I love staying at this hotel! We always have a great stay. The staff is always very friendly and helpful. They got out of their way to help make your stay more enjoyable. The rooms are always clean and in great shape.

    3
    « 4 night stay near Ark Encounter »

    Rooms were nice and bed was great. Hotel in desperate need of better lobby and breakfast area. Florence area is great location between Cincinnati, OH, and in Kentucky's New Port area, Ark Encounter, Creation Museum, Speedway,St. Louis and other attractions.

    5
    « Very Pleased! »

    Rooms were clean and a nice size! We had two queens and a pull-out couch. Beds were better (more comfortable) than my own top-brand mattress at home! Extremely good breakfast - breakfast burritos, waffles, yogurt, fruit, breakfast bars and a variety of other choices! The staff was helpful and pleasant when booking the rooms over the phone!

    4
    « Friendly and clean »

    Our family was up for a week. It was the perfect distance between the Creation Museum and the Ark Encounter. The breakfast is a full breakfast. This adds value to the stay. The pool was nice and warm. They also have a couple to look up items on the internet if you have such a need

    2
    « Dissatisfied with hotel service »

    Had to wait 40 minutes along with 3 other guest to try and get checked in due to hotel attendant not being on premises of hotel at 7:40pm on 6-24-16. No one at desk on checkout at 6:50a on 6-25-16. Breakfast wasn't available at 6:00a finally they had some of the breakfast items ready at 6:40a, 2 other guest left they were tired of waiting for breakfast. No one seemed to care about how the hotel was ran.

    4
    « Quick stop »

    Stayed while visiting Northern Kentucky University. Room had everything we needed and the breakfast got is going. The gentleman waiting on everyone during breakfast was super nice! Room smelled a little of smoke. As did the hallway. Overall, we were happy.

  • 5
    « Enjoyable stay while visiting our son »

    We spent five nights at the Best Western Florence while visiting our son, who had just moved to the area. All aspects of our stay here were very pleasant - the room was clean and the bed very comfortable. The hot breakfast was much appreciated, and all of the staff were extremely friendly and helpful - especially when the smoke alarm in our room went off one morning at about 1 a.m. They quickly moved us to another room and followed up on the problem later that day (it was a faulty battery).

    3
    « Staff pleasant »

    Another Best Western but with good beds! Front desk took care to put all of my blue ice from my cooler into their freezer (that was a huge plus). They had 18 rooms filled with a youth group on our visit and only briefly heard the kids.

    5
    « Nashville stop »

    Everything was great. Room was ready and clean,when we arrived. The front desk person was friendly and effecient. Our morning breakfast was very good! The price was in the range we were looking for. We were traveling to Nashville from northern Ohio and this was about a half way stop for us. We wanted to break the trip up a bit as we were traveling with a 10 and 2 year old. Thanks for the nice stay!

    3
    « Some disappointments »

    I was in Cincinnati on business and had a flight out of CVG. I figured on staying at an hotel near the airport and chose this hotel knowing it had no shuttle service to the airport. It has good ratings, a good rate, looked nice and is near the airport. Near enough I thought that the cab fare would be cheap. However the cab ride was $25 which made the stay more expensive than hotels with shuttle service (though less attractive). Other negatives were the nonchalant personnel, blah locale and so-so breakfast. With that rant aside however the hotel itself was very nice and the room itself clean and comfortable. Everything worked properly (tv, fridge, microwave, climate control). Although there was a surge of people arriving it was quiet and I had a great sleep. Unfortunately in the future if I require transport to CVG I will stay elsewhere.

    5
    « Best Western-Florence a Great Value ! »

    Managers and Desk staff are fast, friendly & helpful - good selection at hot breakfast - rooms updated - great beds, air-conditioner, microwave, refrigerator & TV. Great location just off I-75 south of I-275, and close to area attractions.

    5
    « Excellant Hotel »

    Great motel to stay at. A great location near many restaurants Manager checked us in and had a form printed up showing all the restaurants in the area including the distance to each with directions. We arrived a little early and they got us in our room right away with a lady from the laundry room finishing up with the correct pillows.

    5
    « Very Nice »

    Great room, comfy bed.. Outlets on all lamps for C-paps or other devices. Large bathroom, well decorated, clean, fridge and microwave. Office staff was very accommodating. Automatic lights and green policy. Energy efficient. Great location across from "Florence Y'All Mall" and every restaurant of you Choice.. I highly recommend the Mexican restaurant on hwy 18 and Houston. We have been going there for years when it was the only building in the area.

    4
    « Pleasantly Surprised »

    Although we normally stay in Marriott Hotels, because this was only a 9-hour overnight stay passing through this area, we decided to stay at a more wallet-friendly hotel. This Best Western got really good reviews, was offered at a good price, so we decided to stay. We were VERY pleasantly surprised...... Super nice staff, super comfy beds, clean room & breakfast included. We would DEFINTELY stay here again when passing through the area. The only "down-side" to the hotel is the free coffee they offer is definitely a value-type coffee. An upgrade to a better coffee would be nice but, other than that, great place to stay!

    3
    « Decent but nothing outstanding »

    The hotel is basic in my opinion, the bed was good/firm. The A/C worked and was quiet. Bathroom was Very Clean. The hotel hallways smell odd. The carpeting the hallways needs to be cleaned or changed, dirty. The room smell was a bit the same but you can live with it. Check in staff that day we arrived was Very Nice. We used points so it was worth it for us. Not sure how much the rate for a night stay would be to determine if worth the wild to stay here or try a more upscale hotel. Location is great, easy to drive over to downtown Cincinnati.

    4
    « Good choice for a hotel »

    Clean & comfortable . Nice breakfast with good variety of items . Extremely friendly and helpful staff . Bed was comfortable . Was surprised to find refrigerator and microwave in the room as well . Everything about our stay was just enjoyable & would certainly recommend this hotel .

  • 5
    « Affordable and clean hotel »

    This hotel is very affordable. I was very happy with the cleanliness of our room. The Wi-Fi worked great and the staff was very helpful. The beds were comfortable as well. My only complaint was that the breakfast was not the greatest. The eggs and sausage gravy were cold. We did not complain as we were in a hurry. But, they did have a variety of cereal, yogurt, bagels and danishes.

    3
    « Good hotel »

    Stopped here to sleep for the night on the way to NC. Clean and updated, easy check in. Slept well, staff was friendly and helpful breakfast in AM was OK. Would stay again. 200 words minimum 200 words minimum 200 words minimum 200 words minimum

    3
    « Good as an inexpensive two night stay »

    As seen by the title this is a national chain hotel. As such the room was adequate, the bed comfortable, the desk attendant great and it was clean. On the downside, the room was small, although equipped with a microwave and refrigerator but seating at the business desk was nearly impossible because of crowding. The free breakfast was good but nothing special. The breakfast area also suffered by being too small to accommodate the guests.

    5
    « Nice »

    Very nice clean rooms reasonable pricing,a lot of parking space...breakfast incredible beautiful comfortable...pool clean and nice...it wowed me..its on a Main Street with restaurants walking distance..I'll recommend to anyone...lovely hotel...VERY NICE

    4
    « Nice place »

    Nice clean place with comfortable beds. The only downfall I saw was the hallway had a bad oder. Not sure where it came from as it appeared to be clean. Employees were friendly and helpful. Breakfast ba was pretty good.

    4
    « Traveling through »

    We knew this place was a good choice immediately. The staff was very pleasant and lobby area clean and neat. Our room was exceptional with all the bells/whistles. We asked for directions to eateries and were directed to lots real close. The breakfast in the morning was great. All in all this is a great place and will definately stay again!!

    5
    « Cozy, Well-Rennonvated, Large Rooms and Excellent Hospitality »

    We arrived to be greeted by Christine a very professional and hospitable receptionist. She was super accommodating and informative, and provided us with extra coffee on request. She met our special room request, and ensured all was in order. My husband loved the breakfast that was varied everyday. The rooms were beautifully renovated and quiet. Great value. We plan on staying here every month when we come back on business.

    5
    « Brand New Furniture »

    This Best Western wasn't real big but it is big on Hospitality. Very Very Clean and nice staff. Room was brand new and they have a popcorn machine on lower level for guests between 3 and 6 I believe. I noticed this place got awards and I could see why. The breakfast had a nice selection. Highly recommend this place. Lots of nice restaurants around also.

    4
    « Good Stay at a decent price »

    We had to overnight in Cincinnati due to unavailability of rental car to go to Louisville, KY. At the last minute, we found this hotel which offered us a decent price. The only drawback was lack of a courtesy shuttle to/from the airport. Still, overall, we were pleasantly surprised with quality of the room and then again, with breakfast in the morning. It is a little pricey when you add up the taxi charges ($25/way) but if comfort is a factor, you can consider this well.

    2
    « Should of Slepted on the Floor »

    We booked a room here because of the price. Overall the size of the room was good, plenty of space for the two of us. Included a microwave & refrigerator, it had a King Size. We also requested a room on the first floor which they did provide. The shower was great, plenty of water flow! No little fine mist that doesn't do anything. The breakfast was pretty good considering the breakfast area was somewhat small. Fair selection of items. Not just cold cereal & rolls. What we didn't like about the room, not enough lighting. The bedside lamps had energy saving bulbs that did not give off many lumens. Same with the one walk lamp and desk lamp. One corner was very dark because there was no lighting there. My wife commented that trying to read in bed was a challenge because of the poor lighting. But our main complaint was the lousy bed. Very uncomfortable, we both woke up with back aches, which never happens in any of the other multiple hotels we've stayed in. also the fitted sheet did not fit and overall the sheets were not comfortable. I was not rested when I got up. I don't know if we just got a room with a bad bed or what. But we would think long and hard before booking here again.

  • 5
    « Restfull relaxing »

    After 2 days on the road I was ready for a relaxing evening.. This was achieved thanks to this newly renovated room and the suggestion by Kay Moore to take this room.. This room was also equipped with a shower chair for those who could not stand. it also had a hand held shower head as well as the ordinary on the wall.. Very good thinking. Only thing that would make it easier to maneuver would be to have a computer chair on wheels such as they have in Athens Alabama.. All in all I would not hesitate to stay here again if my trips lead me in that direction.. Easy to find and easy to get to restaurants thanks to their handy guide Hi five to Florence Kentucky

    5
    « Great place to stay »

    We were traveling to GA, and needed to stop for the night, after driving through Cincinnati. We did not want the morning rush hour. This BW was clean, and had comfy beds. Breakfast was typical hot breakfast. Close to I-75.

    3
    « A standard Best Western. Does the job »

    Not too nice Breakfast is standard The room is clean and nice Everything is just right. But nothing more The "fitness center" could be improved (no recline on the walker) Stuff is very nice and helpful

    5
    « GREAT hotel! »

    This place was awesome! It was right off the interstate and was really easy to find. It is also a short drive from downtown Cincinnati and downtown Newport.The exterior and interior are in need of some small repairs, but it was very clean. The staff was super friendly and check in/check out was quick and easy. The room was really clean and fairly modern. The bathroom was also clean and had a huge counter top and mirror. They even provided make-up remover wipes. The bed was really comfy and there were lots of different pillows provided. Breakfast was complimentary and offered bagels, yogurt, eggs, potatoes, cereal, oatmeal, and a waffle maker. I would definitely recommend this hotel to anyone staying in Cincinnati.

    3
    « Disappointed »

    We arrived late after a very long drive and the check-in process took almost 20 minutes. We were then directed to a room that had not been cleaned or made-up after the previous guest. We had to make our way back down to the lobby and after another 10 minutes were finally given another room. The bathroom was "old". Cold breakfast items were good, hot items horrible.

    4
    « solid motel just off I 75 »

    This is a very good motel as are most Best western motels. The room was spacious with a king bed and a good mattress. Motel has all the usual amenities although we did not stay long enough to experience them. Has an excellent hot breakfast. The only cons were that the bathroom could use some touching up re tile, etc and the WiFi was extremely slow, probably the worst that I have encountered in a long time.

    5
    « Nice place. I would go back. »

    Our room was recently updated. The bed and the linens were quite nice. The breakfast room was a little crowded but the selections were good. It is located within a quarter mile of the expressway. Good stopping point for an overnight.

    5
    « Glad we stayed here! »

    Our experience here was only positive! From the moment Kelsey greeted us in her very pleasant way, everything and everyone made us feel at home. Cookies and nachos were available from 6-8pm in the lobby in the evening. Board games were also available for some family fun time. Our room was spacious and the bed was comfortable. Kelsey helped us find the area with the most restaurant choices, which was only a short distance away. There were discounts or perks available at several places if you show your room key. The location was handy to the freeway, too.

    4
    « Helpful and Friendly Staff (Thank you Kelsey!) »

    I'm writing to say a BIG thank you to Kelsey and her manager Kary for resolving an issue that Expedia could not! I was caught up in a big ice storm that grounded all flights out of Washington, DC. When I called Expedia to inquire about either changing my reservation for the following day or canceling the room, I was told that the hotel had refused to accommodate the request and that I was out of luck. However, the following day I spoke with Kelsey at the front desk at Best Western and she assured me that NO ONE from Expedia had called her or her manager. She went on to tell me that she'd be happy to speak to her manager about the matter and help get it resolved. True to her promise, the following morning, she'd slipped a letter under my room door assuring me that they would issue a refund but because I had booked my rooms through Expedia I'd have to call Expedia and ask them to issue the refund. Thanks to her efforts, I was able to finally receive a refund (after three and a half hours on the phone with Expedia). BTW, I strongly advise anyone who is traveling to try and book flights and hotels directly through the airline or hotel. Also, the rooms were clean and the breakfast was great since we were on a business trip and had little time in the morning.

    4
    « Pretty Nice! »

    We stayed here for 2 days last weekend and it was very nice. Rooms were clean, staff was pleasant, and it is probably the best value for the money in the Florence Kentucky area. Breakfast was above average, and beds were comfortable. Highly recommended!

  • 3
    « Clean, disappointing breakfast »

    Stayed previous night at Best Western in McDonough. Bed did not compare to the comfort at McDonough. Breakfast food sounded better than it tasted. Eggs over cooked and dry. Waffles not cooked in center. Orange juice was soured. Yogurt was warm. No butter. Just discolored margarine. Bedding was very nice. Was expecting same quality that I had at the Best Western in Mcdonough. Did not happen

    4
    « Clean and friendly, a great value for good night's sleep »

    We stayed one night in February 2016 while headed south on the I-75. The hotel was easy to find from the highway and there was plenty of parking. The hotel is very clean and the staff was very friendly. While it is a little dated, everything is well maintained and worked properly. The wifi worked well, the beds were comfy and the bathroom was nice enough. The breakfast in the morning was great, with a waffle maker, a selection of cereals and breads and some hot food options. We were very happy with our stay and feel like we got a great deal on our room.

    4
    « Decent hotel, clean room »

    We were passing through and stopped here overnight. The hotel is decent and the room was clean. The only thing that was not great was the room smelled like cigarette smoke, but the room was non-smoking. The breakfast was good and a nice variety. The staff were very friendly too.

    4
    « Would stay here again »

    Was on business in Cincinnati. It was only a short 10 minute commute to downtown. And less than 1/2 the price of the downtown hotels. Decided to Although the non-smoking room had a smoke smell it was clean and comfortable with a good deal of space. Staff here are very helpful & friendly.

    5
    « Good Value »

    This Best Western motel was nice. The room was clean and the bed comfortable. The breakfast selection was varied and good. The staff was very friendly and helpful. I think it was a very good stay for the price.

    4
    « Great quick stay »

    We were traveling and only stopped for a few hours to sleep and get showered up before continuing on. We would come back to this location and probably will shortly. Staff for the most part were very pleasant. There was a lady in the morning that we were not sure worked there or not. She was kinda gruff and a little miffed that we wanted a receipt, but quickly got us someone to assist in our check out.

    5
    « Lifesavers!!! GREATEST CUSTOMER SERVICE!! Clean rooms »

    We went for a college visit and stayed the first night at this location. We decided to stay an extra day and because of the cleanliness and great breakfast. The morning we left I locked my keys in the car. I asked at the front desk if they knew any reasonable locksmiths. I was greeted by Ashley and Kelsey and they first suggested the maintenance man.. He was unable to help and they then suggested the auto dealership next door. (they offered to help crack into the car as a last resort!!) I was able to get help there and was on my way. Both ladies were so friendly and helpful I will never forget the great way I was treated. I can recommend this Best Western wholeheartedly!!

    4
    « good place to stay »

    This hotel is a good place to stay. The location is quiet but close to the Interstate. Service is excellent.When the room was checked out, found that the room was not made up and smelled of smoke. Requested a room change and was immediately upgraded to a much better room for the same price. Breakfast was good.

    5
    « Clean, affordable and nice staff »

    If you want a clean room with refrigerator, microwave, blow dryer and coffee maker at an affordable price, then this is the place for you. Staff were very friendly and helpful. Coffee and fruit in lobby 24/7.

    5
    « A Greta Play To Stay »

    Have staying at this motel for approximately 12 years on our way to and from Florida. It is a very clean and well kept motel and the staff is nothing but great. We plan to stay here for many more years.

  • 4
    « Business trip great hotel »

    A typical mid range American hotel, large rooms ( 2 queen beds) table big bathroom. What made it was the staff, really nice genuinely friendly people, couldn't do enough to help. The hotel breakfast was adequate, typical buffet style, reasonable times in the week and weekend. The hotel has no food in the evenings but across the road is a popeyes and Subway, a little further on a steakhouse (great ribs and wings), easily walkable, as is the Mall which is across the car park from the steakhouse, inside the usual food court stuff. Hotel is only 20 minutes from the airport by taxi.

    4
    « Front desk staffing »

    BRING KELSEY BACK! Where has she been? She's a full time worker yet I haven't seen her lately. She's the most incredible people person I've ever met. No one else that works the front desk is even comparable. She the most helpful, polite, makes the stay 100xs more enjoyable. If she's gone we're never coming back, and we've been here a couple months. She's came to our room late at night just to vacuum, very helpful with directions when needed. She's just simply amazing, professional, well mannered. Hotel wouldn't be top of my list if not for her.

    2
    « Poor air quality - mold/dust issues? »

    Waited a few weeks to write this review, as I wanted to fully think through my thoughts. After staying at this property, I was very surprised at the high TA ranking. Background: I did not pay for my two nights, instead I redeemed points from a credit card rewards program. If I had indeed paid, I would have talked with management and most likely asked for a refund. The Good: Breakfast look fresh and varied, nice selection. Property provides good details on the surrounding area, including food delivery to the hotel. Bed was very very comfortable and very very clean. The Bad: Hotel lobby air just smelled bad/musty when I walked in. Property didn't clearly state it allows smoking. When I checked in and realized smoking was allowed, I nicely tried to ask that my room be far away from smoking. Clerk just said that they could move me if there was an issue. I HATE moving after unpacking, that's why I asked upfront - to avoid a ton of back and forth. I would have expected the staff to know the property enough to understand which rooms were farthest away from smoke. Later, I realized my symptoms were actually tied to my dust and mold issues - and I saw mold in the floor tiles of the bathroom. The room was also extremely musty. Room furnishings, outside of the bed and tv, were extremely worn - scratches on furniture, etc. The Ugly: Air quality in this hotel was sub-par at best. I had trouble breathing and sleeping. My allergies are under control for the most part, so I notice when they flare up. I have not experience such a flare-up in a year, even the air quality in the hotel I stayed at in Las Vegas in October was much much better - even with all the smoking! I've worked in the service industry and try not to be high-maintenance. Mainly want to warn others if they have allergies, so they aren't as completely uncomfortable as I was for two nights.

    4
    « We found our Florence, KY home-away-from-home »

    It's great to find a reliably clean and comfortable motel in a place that you visit several times a year - that's what we've found at this Best Western. The rooms, and motel in general, are clean, with well-functioning amenities. The welcome was professional and friendly, with quick attention to needs (there was no luggage rack in our room - the desk clerk got us one right away). Jeffery, who seemed to do a variety of things there, was warm, friendly, and obviously took pride in the place. A slight late-night staff issue was addressed properly and quickly, by the way. I wouldn't hesitate to make this our go-to place in Florence, KY. The breakfast could use some minor tweaks, but this is definitely a good place to stay, with reasonable rates and attention to the needs of travelers. As long as they keep that combination going, they've got me as a customer!

    3
    « Location great »

    The hotel room were large and clean. Felt a little uneasy at times when travelling back late at night and travelling just with my son. It wasn't the cheapest BW I had stayed at but again it is probably down to the location. Would I stay here again - probably not.

    4
    « Amazing »

    It was an amzing hotel.. The hotel was amazing the people where super nice and they where so welcome.. The breakfast was amazing also everything was close by and all the restaurants where so close shopping center everything is right there I love it and again I would Love to stay

    5
    « nice place to stay »

    At the Best Western Hotel in Florence Kentucky you will be assured of a clean, room, good breakfast and a very friendly staff. This hotel is conviently located to shopping plenty of good restaurants in the area and very easy to find, right off the freeway.

    5
    « great service »

    The room was large and comfortable, the desk staff was extremely helpful and the hotel was quiet. Breakfast was well presented and a good variety for a free continental buffet. Internet worked well and as always was included with the room rate. Restaurants close by.

    5
    « Comfortable and Good Value »

    We stayed here overnight going south. Friendly staff and problem-free check-in. The rooms are spacious and the beds are vey comfortable. There are lots of places to eat nearby. Breakfast was varied and decent for being included in the room cost.

    5
    « Best Western, Florence »

    We were greeted with a friendly Hello and a smile. The lady that checked us in made sure it was expedient and accurate. The room was very spacious & clean and the bed was comfortable. The breakfast in the morning was offered hot eggs, biscuits & gravy, cold cereals, breads, waffles, juices and coffee. We would stay there again if we are in the area.

  • 4
    « Nice stop after long day of driving »

    It was warm and dry after driving in the rain for hours. The beds were very comfortable and breakfast was good. When at all possible I stay at Best Western, they always take care of us no matter where we are. Their rewards program is awesome.

    5
    « I had a very good experience at best western in florence KY »

    It was very clean and relaxing. The staff was very helpful, especially the girl named Kelsey at the front desk. She was very genuine. I would recommend staying here and if I ever visit this area I will choose this Best Western again.

    5
    « Great stay!! »

    My fiance and I have been recently staying here for his job. Our first day I needed a few things and went down to the clerk and met Kelsey Pyke. She was the most generous person there. She helped me with everything. She stayed busy while helping several people walking n at a time she still managed to keep a smile on her face and others. :) She always had everything cleaned and made everyone an evening snack. It was very easy to become acquainted with her. Our room was n great condition our housekeepers were awesome. I felt at home here. Thanks Best Western and thanks Kelsey for an incredible stay :) P.S :) Great breakfast, lots of parking and very clean!!

    1
    « Double charges »

    My husband just show me his CC bill where this Best Western charging double for the same day for 1 room. Shady operation! A call went unanswered now we'll take up the issue with the CC company. A place to avoid.

    3
    « NIce but need improvements »

    First time in this area, this is not a brand new hotel, and need some renovations.(TV, bathrooms) The breakfast is good, and the staff is helpful, nice and gentle . Is good for the business traveler, if you do not want to do work in the room. Still can be recommended for the price.

    4
    « Pre early morning flight »

    I try to stay in Best Western whenever I can. This hotel was perfect location for me this trip as I flew out of CVG very early in the morning. It was clean and comfortable. My room was near the elevator and was a bit noisy early in the night. The internet was strong. Breakfast was the usual and quiet okay. I would stay here again.

    4
    « Good stay, nice facility. »

    I am a Bestwestern loyalty club member, so I tend to stay at them when I can. This was a typical hotel, not a Plus. My stay was comfortable, quiet and predictable. I would recommend this hotel. Breakfast tends to be fairly passable food, but some of it gets you going for the next day. I would stay here again the next time I am passing through.

    5
    « Stopover »

    This stay was just a stopover after the class reunion (Hilton) and a drive to Southwest Pennsylvania (Bentlyville Best Western) and a return to Florence to catch our return flight to Denver. (cheaper than an open jaws). The hotel was clean, quiet, and well run. The service was great. The breakfast was also very good. The front desk was very helpful. We would definitely stay there again and highly recommend it unless you primary interest was Cincinnati. Easy access to I75 and I71.

    3
    « Hit and Miss Property »

    We stayed at this property twice within a weeks period, going and coming north then back south on a trip. We found the amenities really hit and miss, so I'm giving this a middle rating. Before our first stay, we were called in advance regarding an adjoining room request we had made on our reservation. Nice service, BUT they mentioned room types we hadn't selected when we reserved! On check-in, when handed the form to sign to confirm our rate, the rate listed was not what we booked for!!! So already the service was spotty regarding reservations and check-in. Staff was pleasant, but question the accuracy. The good thing was the A/C-heater unit was blessedly quiet in our room, and the curtains hovering above the unit were short but stayed put even with the air blowing! Unfortunately, the refridgerator was noisy, and cycled all night with a ticking sound. There was a nice big counter for laying out your toiletries in the bathroom. We had booked two rooms, and the second room had a TV that was not working. On our return trip, we again didn't have perfect sleep, this time because the A/C-heater unit was noisier. We had to keep adjusting it downward just to get it quiet enough for us to fall asleep. Again, a problem in the second room we booked as there was no TV remote! The breakfast was just okay, but we did appreciate finding lids for the coffee cups so we could safely grab a cup for the road. Not sure if I'd stay here again on our trips north, but it was convenient.

    5
    « Great hotel for Snowbirds travelling to Florida »

    My husband and I spent the night at this hotel on our way to Florida.Great location-close to restaurants, shopping etc.The hotel was clean and very quiet!! We enjoyed the breakfast in the morning!We will stay at this hotel next year!

  • 4
    « Nice stopover on the way south »

    Very strategic location just off I-75. Lots of places to grab a meal nearby. Wi-fi is "really" high-speed. Room is roomy. Although airport is nearby, but did not hear airplane landing/departing at night. Breakfast is very good and adequate. Especially grateful that the hotel provides lactose free milk and sugar free condiments for breakfast.

    4
    « Nice place to stay »

    The hotel was quiet, the room was very clean, and it was in a safe area. I appreciated that the room cleaning didn't start until after 9 am. The breakfast was typical and the breakfast area was also clean.

    5
    « Great place to stay »

    Great, friendly, clean, beautiful place to stay. Had no problem what so ever with this hotel. This hotel had an easy on and off exit from interstate and a great location just south of Cincinnati Ohio.

    5
    « In Cincinnati for a 90th birthday and family reunion »

    Needed a handicapped bathroom. Was given a large bathroom and a seat for the shower. Stayed 6 quiet and comfortable nights. A lounge chair in the room would have been a bonus. Staff was courteous, especially the young man on the third floor who cleaned our room. Breakfasts were basic but provided for a variety of diets with gluten free rice checks, almond milk, plain yogurt, along with eggs, sausage, waffles, biscuits n gravey, bagels and toast. Would stay again if we come back to this area.

    5
    « Close to Cincinnati »

    Just south of Cincinnati, Ohio. Easy on and off the Interstate. Nice property. Room was clean, quiet, and comfortable. Staff was very friendly and professional. Good basic breakfast. Great place to stay on the way south after getting through the terrible Cincinnati traffic. Easy check in and out. Only problem was it was fully booked on our way back north and we had to stay at a lesser quality motel.

    5
    « Great highway Stop »

    This was a stop on a trip to Nashville. This is a nice clean hotel with friendly staff. It is located just off the interstate and has places to eat within walking distance. Also has free parking and a nice breakfast.

    4
    « Deja Vu All Over Again-Great Room, Breakfast Needs Work »

    This is our second time at this hotel, visiting family in the area. The hotel was full and I believe we were given an overflow room, which was actullay sort of a Handicap room. No complaints, though, about the room as it was clean, comfortable, and we enjoyed 2 peaceful nights sleep. The staff, as usual, was very courteous and professional. The only down side was again the breakfast, which didn't seem to have a lot of effort put into it, the meat was greasy and the selection was somewhat limited. It wasn't all bad, though, and was included in the price of the room. All that being said, we have been satisfied with our stays here and will likely seek this hotel out when we are in the area.

    4
    « Just passing through »

    We were just passing through on our way home and needed a dog friendly place to stay. It's an older property, nothing fancy. The bed was so comfortable that I didn't want to get up this morning. I loved the mattress, the bedding and the pile of little fluffy pillows! The shower had great water pressure! There is a large yard suitable for dog walking. When we checked in, the desk clerk gave us a printout containing the wifi password, information on area restaurants, and delivery options. A nice touch. And they had popcorn in the lobby. The only downside was the motion activated light in the room. When the dog got up in the night, she turned on the brightest light in the room. I could have done without that!

    4
    « Half way stop »

    We like to stop here on our vacation trips as it is convenient to interstate and a side trip to Lawrenceburg where we can drop a few dollars. Staff is friendly, and facilities are clean. Nice breakfast and reasonable room rate will keep us coming back.

    5
    « A great place to stay »

    The hotel is a well kept property. The staff was very friendly and the made quite sure I was happy with my room. The location was easy access to the highway and lots of places to eat around the area. The room was exactly what I reserved and it was ready, clean, quiet and updated. The free breakfast exceeded my expectation. I would stay here again for sure!

 

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·Desde la carretera interestatal 71/75: si viene a Cincinnati desde el norte, tome la salida 181. Gire a la DERECHA al final de la salida y a continuación a la IZQUIERDA en Commerce Dr. Nuestro hotel estará situado a espaldas de la gasolinera Speedway. si viene a Cincinnati desde el sur, tome la salida 181. Gire a la IZQUIERDA al final de la salida y a continuación a la IZQUIERDA en Commerce Dr. Nuestro hotel estará situado a espaldas de la gasolinera Speedway. ·Desde la carretera interestatal 275 sur: tome la la salida para la interestatal 71/75 y continúe en dirección sur 3 kilómetros. tome la salida 181. Gire a la IZQUIERDA al final de la salida y a continuación a la IZQUIERDA en Commerce...

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