ZIMMER  1
ZIMMER  2
ZIMMER  3
Vorteilscode

Best Western Hotel Inn Florence, Florence

4.0/5  - basé sur 740 notations.
7821 Commerce Drive, 41042-1569, Florence, United States - Karte ansehen

Dieses preisgekrönte Hotel ist nur wenige Minuten vom Stadtzentrum von Cincinnati entfernt und ist ideal für Geschäfts- und Urlaubsreisende. Dieses Hotel in Florence, Kentucky, befindet sich in günstiger Lage, ganz in der Nähe der Interstate 75 und der Interstate 71, Abfahrt 181, in der Nähe des Flughafens Cincinnati (CVG) und nur wenige Minuten von wichtigen Unternehmen, regionalen Attraktionen und beliebten Sportveranstaltungsorten entfernt. Genießen Sie bei Ihrem Aufenthalt im schönen „Dreistaatengebiet“ unsere attraktiven Gästezimmer, den Komfort und die freundliche Gastlichkeit, für die Best Western bekannt ist. Praktisch für Geschäftsreisende ist die Nähe zu großen Unternehmen wie z.  B. Toyota, DHL, Fidelity® Investments, Citigroup, Proctor & Gamble, General Electric, Northern Kentucky University (NKU), Johnson Controls und anderen. Beliebte Ausflugsziele in der Umgebung sind das Creation Museum, das Newport Aquarium®, der Great American Ballpark, Riverbend und der Zoo von Cincinnati. Fragen Sie unser freundliches Personal noch heute nach unseren erschwinglichen Paketangeboten für Spaß mit der ganzen Familie. Ganz gleich, ob Sie geschäftlich, privat oder als Teil einer Reisegruppe unterwegs sind, genießen Sie die günstige Nähe unseres Hotels zu verschiedenen Einkaufsmöglichkeiten und Restaurants sowie die ausgezeichnete Ausstattung, mit Business Center und Fitnessstudio (beide rund um die Uhr geöffnet), saisonalem Außenpool sowie gut ausgestatteten Gästezimmern, jeweils mit Kühlschrank, Kabel-Satellitenfernsehen mit HBO® und kostenlosem High-Speed-Internet (drahtlos und per Kabelanschluss). Unseren Gästen wird morgens ein kostenloses komplettes Frühstück serviert. Im Best Western Inn Florence erleben Sie den besten Aufenthalt im Tri-States-Area vonCincinnati/Nord-Kentucky.

Best Western

Hotel Inn Florence

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Gebildet aus de 743 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
352
Sehr gut
254
Befriedigend
84
Mangelhaft
28
Ungenügend
25
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
21
Alleinreisende Alleinreisende
32
Familie Familie
308
Geschäftlich Geschäftlich
70
Geschäfts-<br>reisende Geschäfts-
reisende
87
Geschäftsleute Geschäftsleute
75
Geschäftsreisende Geschäftsreisende
79
Paare Paare
204
Reisen mit Freunden Reisen mit Freunden
68
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great stay"

5
16/07/2018

Checking into the hotel was a breeze. Staff was very friendly and helpful with all of the people staying for the race. The room was very clean and there was alot of space in the bathroom. The internet service was great. We had no issues with checkout and the breakfast was very good. Would return again if we need to stay near kentucky speedway.

Kary M, General Manager at Best Western Inn Florence, responded to this review
We love race week! Thank you for such a wonderful review. Hope you ate some cheese coneys, that we served Friday evening or Loaded Nachos on Saturday with any of the sweet desserts we had also. It was so nice to have such beautiful weather this year, even if it was a hot one. We look forward to your future visit with us. Have a Blessed Day. Kary Moore

"Great Hotel, but entire area seems pricey."

4
13/07/2018

Enjoyed everything about our stay and would recommend this BW, but was a little surprised at the price. $185 for Florence, KY seemed a little much, but to their credit all hotels in the area are at that price. Who knew Florence, KY was the vacation capital of the world. :-)

Kary M, General Manager at Best Western Inn Florence, responded to this review
Thank you for writing a review. We do offer many different discounts, from our AAA members to our AARP members. If you are a Best Western Rewards member that is even a better discount and if you are not enrolled that is perfectly fine also, just let us know and we will sign you right up so we can apply that discount toward your stay. We also have special discounts for our military. We hope you will come back and see us in the future. Have a Blessed wonderful day. Kary Moore

"So quiet and comfy!"

5
13/07/2018

We loved our stay here. The pool was lovely and there were always plenty of towels outdoors. It was amazingly quiet considering it is do close to the interstate and the airport. There was a good selection at breakfast and the evening snacks we're a nice touch too. The employees were so friendly, kind, and helpful. I would definately stay here again if I were to return to the area. It is conviently located to the Creation Museum and the Ark Encounter and the Interstate, and there are nearby gas stations, restaurants and shopping. Loved it!

"Mrs"

4
02/07/2018

We stayed here with several friends while visiting The Ark Encounter. The staff went above and beyond with customer service. They called us before we arrived to make sure it was ok to change one of our rooms from a king to 2 doubles due to plumbing issue. Never had that happen before, usually just take what you get! They recommended a great restaurant nearby, printed off directions, etc. Breakfast had many special touches. Room was clean and roomy.

"Nice "

4
25/06/2018

I thought this hotel was ok my husband liked it better than I did. The rooms have been refurbished with tile bathroom floor and walls. The bed was comfy soft. It was quiet. The pool was decent size and outdoors. The gal who checked us in was very nice and efficient. My biggest complaint was that the breakfast area is way too small. I had to stand at the water and fruit table to eat. The breakfast did have eggs and sausage and waffles and potatoes. There wasn't a lot of sweet food. Overall a good stay.

"Ok, could be better"

3
12/06/2018

First all, this hotel was clean and a decent stay. But, has some hiccups. The place is small. The breakfast area is WAY too small. Not enough room for the amount of people they serve. The entire breakfast area, food service and seating, was about the size of other hotel's food service area alone. Gave me claustrophobia and I couldn't enjoy my breakfast. Our room, although seemed clean, smelled a little musty. It looks like an older hotel that they are trying to improve. The pool was not open for the summer season, yet, as of June 1 because of delays in improvements. My kids were very disappointed as this was the only time during our vacation trip that we had extra time to enjoy a pool.

"Big breakfast improvement"

4
08/06/2018

After complaining in my last review about the poor breakfast and coffee at this perfect location hotel, we were delighted to experience the changes this spring in April. The breakfast was fresh and more varied and the new coffee maker made excellent coffee. There were several hot and cold choices and everything was ready on time. Best Western should be commended for making these changes.

"Wow just wow"

5
04/06/2018

Probably my best overall Hotel experience ever. The staff goes way above and beyond to make sure that loyalty members are recognized and that you have everything you need. We had a gift bag waiting in our room and they were all so quick to get us other things we needed like shampoo conditioner and razors. The rooms were clean and had everything you could possibly need including refrigerator, microwave, hair dryer, coffee maker, ironing board. The breakfast selection was one of the most amazing I have seen at any hotel and included waffles, bread, muffins at least three different kinds of fresh fruit, scrambled eggs, scrambled eggs with sausage, biscuits, yogurt, at least six different kinds of cereal and many other items. The surrounding area has tons of shopping and restaurants.

"Nestled right between the Ark and the Creation museum"

5
28/05/2018

We were there for 4 nights, Wed-Sun. The room was clean and comfortable. The staff was extremely hospitable. They never once made us feel like we were interfering in any way. Greeted us to and from our room daily. Had snacks of an evening daily. Warm cookies and popcorn. Overall, the stay was excellent. The breakfast was exceptional! Hot eggs, waffles, fresh fruit, etc. Zach and Jeff were especially nice and helped us tremendously. We were there for 4 nights. While we left for church, they helped keep our leftover restaurant food cold so we could pick it up on our way out of town. They found my pillow (a sentimental one) and are going to send it to me. My husband and I couldn't have had a more accommodating or friendly staff. We really appreciated their hospitality.

"Very impressed!"

5
28/05/2018

The hotel staff was very polite when checking in. The room was very clean. This hotel was serving guest a snack around 6pm each night which was a plus. The staff was very helpful when asked about things in the area and gave good recommendations. I enjoyed our stay. No loud noises and very quiet.

"Great staff, nice snacks"

5
27/05/2018

Modern, clean, comfortable rooms. Jeff kept the breakfast area served and was a great host, taking very good care of us and checking with everyone to make sure their needs were met. Also enjoyed the evening snacks. Close to the freeway but quiet rooms.

Kary M, General Manager at Best Western Inn Florence, responded to this review
As another guest said in his review "Jeff is the Mayor of Breakfastville," and indeed he is. Breakfast without Jeff just is not the same. Thank you for recognizing him and his hard work and leaving this review for our future guests. Have a Great day. Kary Moore

"Best staff, clean convenient quiet hotel"

5
27/05/2018

Spent 2 nights at the Best Western in Florence because it was near the Creations Museum and the Ark Encounter and our stay could not have been better. Our room although near the elevator was quiet. The bed/room was clean and comfortable. Breakfast met our expectations with plenty of selections. Snacks were also provided in the evening. Fresh baked cookies one night. Zach and Jeff were most helpful. Zach was kind enough to lend his phone charger to one of our friends who had left their's at home. Thanks to all.

Kary M, General Manager at Best Western Inn Florence, responded to this review
Zach is new to our BW family and I am thrilled to see his name on your review. He has worked extremely hard and this shows it paying off. Same with Jeff, I can say we are truly blessed with an incredible staff. (Please tell your friend Thank You for returning it.) We are happy you chose to stay with us during your trip in to see the Ark Encounter and Creation Museum. We try to welcome our guests with a treat in the evenings, thank you for enjoying it. Have a Wonderful day. Kary Moore

"very convenient location, clean room, good breakfast and great staff!"

4
23/05/2018

quite satisfied with my stay, and would visit again on my next chance. Very convenient location right off the freeway, close to everything - shopping malls, restaurants, markets, movie theaters, etc. Rooms were clean, and quiet, and good size. very friendly staff, and very helpful.

Kary M, General Manager at Best Western Inn Florence, responded to this review
You got straight to the point and letting our future guest know how wonderful your stay was with us. Thank you very much for that. We do hope you visit with us again when you are in the area. Have a Blessed day. Kary Moore

"Helpful Staff, Quiet Hotel"

5
21/05/2018

We stay at the Best Western in Florence as it was close to both the Ark Encounter in Williamstown and the Aquarium in Newport. All of the Best Western staff were very helpful, the hotel was quiet, the room was fine (big enough for four gf's with outlet purchases, the a/c worked, the beds were fine) and the breakfast had a good variety (eggs, bacon, sausage, cereal, yogurt, pastries, waffles, fresh fruit). The hotel is on a quiet street, yet close to the main highway. Florence has lots of restaurants (we enjoyed City BBQ), Costco and we found the Danbarry Dollar Saver movie theatre during a wrong turn; new movies and admission is $3.00...sweet.

"Black mold"

1
20/05/2018

Have stayed many times before and enjoyed it. It is close to places we like to visit. But no more. Black mold in bathroom.cramped room and unfriendly staff. Cold breakfast. This hotel has fallen down and is no longer a pleasant place to stay.

Kary M, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that you had experienced this while staying with us. As you can read by other reviews this is not the service we provide to our guest. We have been blessed with an incredible staff that give their 110% to make each and every guest feel at home, I'm unsure what had happened during your stay with us to give you the impression as unfriendly staff. But I will be reviewing our cameras to see what had happen and discuss with staff as to what could have been handled differently. Some of our rooms do have more than 2 queen beds. We have added a Queen size pullout sofa to some of those rooms for larger families, and many guest enjoy that we offer that. Staff would have gladly, if available, switched you rooms if you would have rather had one that has the table and chairs instead. Breakfast will also be addressed to staff as to why it was served cold on the morning you had stayed with us, it is not acceptable and we deeply apologize that this happened while your stay with us. We do hope in the future you will consider staying with us again when in the area. Have a Blessed Day. Kary Moore

"Good food and wonderful time!"

5
19/05/2018

The staff members help a lot with any concern. The hotel is clean and they have a food station open all day with tea, fruit and cookies for you to take without any extra cost. They are friendly, and you can count with their support for any information, they even called an uber from their personal account for us to help us cause the taxi was very expensive. Gloria Amenabar Guatemala

Kary M, General Manager at Best Western Inn Florence, responded to this review
Thank you Gloria for the amazing review. Our staff members do try to make each and every guest feel at home, even if they do have a concern we try our best to help in anyway we can. Our housekeeping staff works very hard to provide a clean room for each guest to kick off their shoes and relax. Providing tea, coffee, hot chocolate, apple juice, orange juice, whole fruit, and our evening snack is a thank you to all our wonderful guests. We greatly appreciate you all for choosing us for your lodging needs. Have a Wonderful Day. Kary Moore

"Weekend Trip"

4
15/05/2018

Stayed for the weekend Room was clean, things were quiet at night, good location off freeway. Close to shopping, restaurants and Wineries just south. Breakfast was good- Standard scrambled eggs, bacon, ect.

Kary M, General Manager at Best Western Inn Florence, responded to this review
Thrilled you enjoyed your weekend stay with us. Thank you for letting others know the services we provided to you. We hope on your next weekend trip in the area you choose to stay with us again. Have a Great Week. Kary Moore

"Comfortable, good value"

5
15/05/2018

This hotel had the best value, friendly employees, clean rooms, comfortable beds, and fresh cut strawberries and blueberries, etc,! We stayed there twice one week apart, on the approach and return of our trip from GA to NY and Niagara Falls. Our first stay was convenient to visiting the Ark Encounter. Jeff, the breakfast attendant, was very friendly. Jake (I think that's his name) at check in was clear with instructions and welcoming. We also enjoyed the cookies, popcorn and coffee and tea in the lobby.

Kary M, General Manager at Best Western Inn Florence, responded to this review
Wow what a wonderful review you have left for our future guests. We are thrilled you loved staying with us so much and you have acknowledged all the hard work our staff puts in to make you feel at home. Thank you for taking time out of your day and letting others know all the great things about us. Have a Wonderful Weekend. Kary Moore

"Very pleasant, comfortable stay"

5
14/05/2018

Check in clerk was cheerful; room clean and comfortable. Quiet environment overnight. Well located among several tourism sites on my list with easy access to highway. Highway signage makes hotel easy to find.

Kary M, General Manager at Best Western Inn Florence, responded to this review
We just love our new Best Western Signs and we are glad that they helped you find your way to us. We are just conveniently located off of 71/75, exit 181. Thank you for letting guest know what you loved about your stay with us. We hope next time you are in the area you just follow our sign and choose us for your lodging needs. Have a Blessed Weekend. Kary Moore

"Thanks to Jeff"

4
12/05/2018

Breakfast was great! Waffle was perfect and the breakfast selection was wonderful. The room was clean and quiet. Wish the pool had been open, but thanks Best Western. We had a good night's sleep. Thumbs up!

Kary M, General Manager at Best Western Inn Florence, responded to this review
We are definitely working to get that pool open, we are doing minor renovations to it. Glad you enjoyed our breakfast and service Jeff provided. We hope you come back to enjoy are pool when you are in the area again.' Have a Great Day. Kary Moore

"Good value"

1
11/05/2018

This hotel had the best value, friendly employees, clean rooms, comfortable beds, and fresh cut strawberries etc, ! We stayed there twice one week apart, on the approach and return of our trip from GA to NY and Niagara Falls.

"Would Book Again"

4
08/05/2018

Stayed two nights. Had a clean, comfortable room. Hotel has friendly staff. Typical hotel breakfast fare. Place is in good repair, and there are several good resturants in short driving distance. Enjoyed our stay

Kary M, General Manager at Best Western Inn Florence, responded to this review
We look forward to you booking with us again in the future. Our room attendant staff works very hard to keep the rooms clean and comfortable for all of our guests. Next time you are in the area give us a call, if there is something for breakfast you would like special let us know, we try to accommodate for everyone. Have a Blessed Day. Kary Moore

"Very impressed with staff..and everything else."

5
07/05/2018

So, my stay was as random as could be. Rain was approaching, I was on my motorcycle. I was at the end of my travel day. So I pulled up Priceline and did an Express Deal. The location and the price were right. My experiences doing this are hit and miss. More 'hit' when I pay attention to the 'guest satisfaction' numbers than the number of stars (good hint). This was a hit, from the moment I walked in. All because of Amy. I'm not sure what title you give the only person on staff in the evening. Shift manager, hostess, concierge, reservation clerk? They do it all, and not very many wear all those hats very well. Amy does. (In conversation, found out that she has another job as a server. I bet she's a good one. Hey, hotel owners/HR people! Here's a job history requirement for this job - experience as a server) As far as everything else. Great recently remodeled room. Great free full breakfast.

"Can Not Do Better"

5
06/05/2018

If you are interested in visiting The Ark and the Creation museum, this is the very best place to stay. It is about as close to half way between the two as you can get and it is a very nice motel for the money. There are bigger and costlier but no better hospitality. Most evenings when you come in they provide a snack and the breakfast is as good as you can get. Jeffery will even give you table side service and anything else you need. What a staff!!

"Church Group touring the Ark Encounter"

5
02/05/2018

AWESOME Staff that went above & beyond to assist in our needs. This staff wrote the book on”How to Achieve Great Customer Service.” ???? They even served us a hot batch of chocolate chip cookies & milk for a afternoon snack. O Later we ask to purchase a postcard postage stamp, the office was out but the Front Desk was able to find one in her car. Thank you Best Western for making our trip wonderful??????

Kary M, General Manager at Best Western Inn Florence, responded to this review
I have to agree I have been blessed with such an amazing staff and truly does know how to make each and every guest feel at home. We are happy to accommodate your group and hope in the future when in our area we are your first choice. We will make sure to have postage stamps next time. Have a Wonderful day. Kary Moore

"Best anniversary weekend"

5
01/05/2018

From the moment we booked our room with DAT to the moment we left, everyone at this hotel went above and beyond their duties to make sure our anniversary was amazing! Welxoming us with our names on the board at the entrance and the welcome, congratulations letter & balloons on the bed were the icing on the cake! Can't wait to be back and see Amy, Jeff, and everyone there again soon! Thank you so much from the Perez family!!

Kary M, General Manager at Best Western Inn Florence, responded to this review
I was thrilled to write that Welcoming letter about your anniversary and putting it in your room for you arrival with the balloons. We love celebrating special events with our guests especially the love for two people. We are glad you enjoyed your trip and look forward to future trips back to our area. Have a Blessed day. Kary Moore

"A Monthly Girls Nite out"

5
21/04/2018

My girlfriend & I have a monthly girls night out & this is the best place to spend the night. We have been coming several months There are three special people who make our stay extra special, Jessica as she makes ease with check in & out, Jeff. akes sure the room is right for us & Jean gives us extra towels & lotions to pamper ourselves, The breakfast is very good, Jeff & Jessica make sure very thing is full & [email protected] empty, I wouldnt want to stay anywhere else,, The rooms are very spacious, I really cant find anything wrong with this place except the planes flying over,

Kary M, General Manager at Best Western Inn Florence, responded to this review
We always look forward to your stay with us. Hope you ladies had a wonderful night out last month. The 3 Js in our staff, Jessica, Jean, and Jeff are absolute assets to us and thank you for letting others know about their hard work. We look forward to you both staying with us this month. Kary Moore

"Good Stop Off the Highway"

4
20/04/2018

The Best Western Inn Florence is clean and friendly staff with free breakfast in the morning. A great stop after a long day driving. Its a quick exit from I75. A few minutes drive to a large Mall with restaurants, bars and shopping. There is a Wal-mart and Olive Garden among the many retail services.

Kary M, General Manager at Best Western Inn Florence, responded to this review
You are absolutely correct, we are right off the highway but you certainly will not hear any highway traffic. Exactly 3 minutes from the Mall, with over 25 restaurants around us. Thank you for letting others know about your stay with us and about the Florence area. You have a wonderful day. Kary Moore

"."

5
20/04/2018

Great Hotel, friendly staff, clean rooms. I normally dont go for the "free" breakfast but this hotel has an excellent (and varied) breakfast every morning provided by staff member Jeff. Overall a good value. Hotel is often booked so make arrangements early.

Kary M, General Manager at Best Western Inn Florence, responded to this review
Thank you for the great review and letting others know about our staff member Jeff and his hard work. We try to offer a variety for all guest. We change our hot items daily. We certainly do book up fast, making early reservations is a great idea. Have a Blessed day. Kary Moore

"Very enjoyable stay."

5
17/04/2018

Easy on and off of interstate without the noise of traffic. Very friendly staff. Best free breakfast I have had at a hotel. They also had evening snacks. Clean spacious room. Close to restaurants and shopping , only a few minutes to downtown Cincinnati.

Kary M, General Manager at Best Western Inn Florence, responded to this review
Happy Tuesday, Thank you for the wonderful review letting others know our location is convenient, our staff is friendly, breakfast was great, we offer evening snacks and our rooms are clean and spacious. The employees we have are true assets to us and I couldn't be more proud to be their manager. We hope next time you are in the area we are your first choice to accommodate your stay. Have a Blessed Day. Kary Moore

"Very rude front desk and dirty"

1
13/04/2018

I don't know how this hotel has been rated how it is. We booked here based on ratings and were extremely upset we decided on this location. Upon check in we noticed the bathroom had a lot of hair on the floor by the tub and behind the door. We notified the front desk girl as we were heading back out for our conference and she said that it would be taken care of. Well, we get back that evening and it is still there untouched. We leave the next morning to continue at our conference and when we return housekeeping again left all the hair! We let a different front desk girl know and she was extremely rude to us. She actually accused us of lying and making it up and would not come to the room to see the condition of the bathroom for herself. We even showed her the picture we took, and she still thought we were making it up! Unbelievable. Breakfast was just ok, but get there early since if there is a big group they will not restock things such as pastries. We will never stay here again and since we don't stay at Best Western hotels often, I think we may just stay away from the entire chain if this is the standard corporate holds them to. There are plenty of other options out there that appreciate their guests and don't accuse them of making up stories.

General M, Front Office Manager at Best Western Inn Florence, responded to this review
Dear Valued Guest, I sincerely apologize that our hotel did not meet your standards. I have followed up with this complaint with our staff and reviewed our videos. Would you please forward the time stamped pictures to the email address that was provided to you at check out so that we may follow up with this appropriately. Sincerely, Jessica McDaniel Front Office Manager

"College Tour Through Kentucky"

5
09/04/2018

On a recent college tour through KY for my daughter, we stayed here at the BW Florence, which was super convenient to the highway with great restaurants nearby and close to the colleges and nearby attractions we were visiting. The fresh cookies and nachos upon arrival were also a wonderful surprise for us all.

General M, General Manager at Best Western Inn Florence, responded to this review
We hope your daughter chose a wonderful college here in Kentucky. If so we look forward to your future stays when you come down to visit with her. Just let us know and we will make sure to provide those favorite evening snacks of yours. Have a Blessed Day. Kary Moore

"Repeat guest"

5
09/04/2018

The breakfast has hot and cold options. Vegetarian - fruit, cereal, and oatmeal, nothing warm. Beds very comfortable. If you want a darker room ask not to be housed on the front - as the lights outside are very bright.

General M, General Manager at Best Western Inn Florence, responded to this review
We apologize that the lights were to bright for you in the front. We will most certainly find a solution for this problem, as we like to keep the parking lot bright for late night and early morning guest going out to their vehicles. We try to offer numerous options for all of our guests, something warm for vegetarian we will look into also. Have a wonderful day. Kary Moore

"Excellent Stay"

5
08/04/2018

Very clean and spacious room, obviously renovated and up-dated . This hotel is on a quiet, dead end street but just a minute or so off the Interstate . We were impressed by the staff serving a free evening “snack” of home made fruit cobbler and ice cream in the lobby. The bed was very comfortable with a great shower, and the breakfast buffet was complete with fresh fruit. Would definitely stay here again.

"Nice Best Western"

4
20/03/2018

We booked this BW due to the location as were we going to the Ark Encounter. We were greeted kindly by the Front Desk staff. The room was clean and comfortable. We heard no noise from airplanes as other reviewers have stated. The breakfast was adequate. We would stay here again.

"Great place to stay"

5
12/03/2018

We enjoyed staying here. It was 25 minutes from the Ark and 15 from the Creation Museum. And 15 from Cincinnati Ohio. Great location to get to anything including shoppping. Would stay again if we ever go back.

"Great for a night on the road"

4
29/01/2018

We found this Best Western had great staff, great rooms and an adequate breakfast. The room was clean and the bed was comfortable. It is on a flight path so overhead planes can be a bit noisy. The scrambled eggs were really good but no bacon.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for a wonderful review and letting others know about your stay with us. We apologize we did not have bacon at the time of your stay with us. We change our breakfast up daily, but do take requests from guest to provide the very best service to them. Have a Great Day! Kary Moore

"road trip"

3
04/01/2018

room small but comfortable, booked with BW because of past experience ,but this time the breakfast was a great let down . the price was high compared to other motels in the area .not a great value for travellers .

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that our breakfast was not up to par. We offer a large variety to all our travelers, from hot items, waffles, yogurt, bagels, sweets, fresh fruits etc. We change our hot items up daily either Ham, Bacon, Sausge or Canadian Bacon, scrambled eggs, Sausage Pepper mix, Sausage Bake, or Biscuits and Gravy. Our prices are comparable to our competition in the area. Again we send our sincere apologies. Have a wonderful day. Kary Moore

"Great stay, excellent staff!"

4
03/01/2018

I stayed here with my family for a wedding. The staff was excellent and eceryone left very impressed with their stay. Even though the bride and groom decided to leave a night early they made up their room amd really pulled out the stops. The staff was very accomodating and aware of the group and their needs. Very nice and personabke group. Would recommend!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for recommending. As the manager I could go on and on about how blessed we are here with such an incredible staff. Its so nice when the guest acknowledges it. Thank you! Have a Great Day! Kary Moore

"very nice"

4
02/01/2018

Our room was very clean, but the bagel for breakfast was very dry. We went there for new years eve and new years day it was real close to Cincinnati we had a blast would definitely go back to this hotel.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We apologize about the dry bagel, we will definitely improve this. When you are back in the Florence/Cincinnati area we hope you will stay with us again. Have a Wonderful Day Kary Moore

"Overall Good Place to Stay - But Be Upfront about Pet Fees"

4
31/12/2017

I had made the reservation by calling the hotel directly, and stated we were traveling with our cat. There was no mention of a pet fee, so I was a little put out when I was told there was a $20 nonrefundable pet fee. However, the good points are these: an impeccably clean room, in which everything works. There's not a hint of mold or mildew anywhere. The bed was extremely comfortable. There were sufficient electrical outlets for our electronics. The room had a refrigerator, coffee maker and microwave. While the hotel does not have a restaurant per se, there are many nice restaurants nearby and the hotel serves a passable--free--breakfast in the morning. You could get scrambled (most likely powdered) eggs, biscuits (a bit cold and hard), waffles, cereal, coffee, tea, orange juice and pastries. This hotel is very conveniently located off I-75 and is close to the airport. A few jets passed overhead, but after about 9 p.m. we didn't hear anything. The rooms were very quiet--you could not hear anything from the adjoining rooms. The bathroom had a great shower--plenty of hot water with great water pressure. The night manager told us about a car wash only about a mile away, which was open 7 days a week--something you can appreciate after having to drive on salted Ohio roads! The wi-fi was good, probably above average for most hotels. This review would have been a 5-star one if the pet fee had been stated upfront--no one likes surprises after eight hours on the road! We plan to stay here again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that you were not told about the $20 dollar pet fee when making the reservation. I have went over this with all staff to make sure they are aware that no one, not even myself, likes surprises like that. Our room attendants work very hard to provide an above average clean room, thank you for recognizing that and all of the other wonderful things. Glad our breakfast was "passable", but thank you, with letting me know there can be improvements. Have a Blessed Day! Kary Moore

"Nice experience"

5
31/12/2017

The girl at the desk was very friendly and pleasant to deal with. I checked in around 3 o'clock in the afternoon. I'm sorry but I don't remember her name. I will definitely stay at this hotel every time I come through Florence Kentucky.

"Overnight for early flight"

4
28/12/2017

Location 10 minutes from Cincy airport and room was under $100. Quick check in and check out. Would definitely stay here again. Clean and updated room and facility from what I saw. Easy to get to off interstate.

"Love this pet-friendly hotel"

4
27/12/2017

We have stayed at this hotel numerous times on our trips between North Carolina and Illinois. It is very convenient and a great place for us to stay with our dogs. Being able to have our dogs is a determining factor in our selection of hotels as we travel. Sometimes one has to settle for a lessor quality to have the dogs. Not so here. This is a very good quality place that also welcomes our pets.

"Excellent Motel"

4
10/12/2017

The staff are excellent and service is excellent. The breakfast was very good with an excellent variety and choice of items. Quick and efficient service with care in preparation eggs and sausage nice and hot and drink ice cold very well done.

"Perfect location but poor breakfast"

4
03/12/2017

This hotel is at the perfect location for our travel. We stay here twice a year for the past 4-5 years and know we will have a clean, quiet comfortable room. Up until this year there were many takeouts to choose from. Now there is one menu for ordering and we found our dinner very good and quick. Our big disappointment was the morning breakfast. We get on the road early so we need good coffee and toast at least. The bread items were stale and the coffee was undrinkable. We had to stop again for coffee.

"Clean and Quiet"

4
02/12/2017

I needed a room one night while traveling alone. Wanted somewhere safe and nice but not too expensive. I was delighted with this hotel. The rooms were well decorated and had everything I needed. The bed and shower were excellent, comparable to more expensive hotels. The room and common spaces was very clean. While breakfast was not very special, it was hot and free. Definitely would recommend.

"Florence Inn"

5
02/12/2017

Very comfortable and clean room. Check in clerk was very welcoming. Snack available at check in -- fresh cookies and popcorn. Hotel located for easy on and off interstate. Clerk helped us with finding a nearby restaurant.

"Not up to Best Western Standards"

3
26/11/2017

The service of front desk was good. The room was dusty and poorly maintained as far as clean. The shower's grab bar and soap dish were in the worst place possible. Not what I expected for a Best Western

"newly updated"

5
26/11/2017

Excellent choice. Very good breakfast. Added a waffle makers. Had snack items in the evening. They even had items left at 9PM, many motels don't provide for late comers. Thank you for the extras! Lobby and rooms updated this year. Rooms are very clean.

"Heading home"

4
23/11/2017

Traveling home for Thanksgiving and needed to stop for the night. Great staff, location under renovation but room was clean. Great price and location right off interstate, would recommend this location.

"pleasant staff"

5
21/11/2017

Ashley and Jennifer were way above most hotel employees. Nice hotel, good breakfast, will stay again. Recently remodeled and all staff were friendly. Check out was easy and beds were comfortable and all linen was fresh and clean.

"In middle of renovation"

4
19/11/2017

The lobby was in middle of renovation but still useable.The room was clean, the breakfast was good although dining room is small in this hotel. The mattress was worn out, a big valley in it. The location is very accessible to Interstate 75.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that the mattress in your room was not the best. All of our pillow-top mattresses are not even a year old as we just completed room renovations. We would have definitely accommodated you and moved you rooms. Our renovations to our lobby and breakfast area are complete. We tried our hardest to not to inconvenience our guest while improving our hotel. Have a Great Day. Kary Moore

"Best Western in Florence KY is the best!!!??"

5
15/11/2017

This hotel is always very clean, the staff is very nice & helpful and the food is always fresh, hot & good.The beds are very comfortable!! The whole experience is just welcoming and COMFORTABLE from check-in to check-out. It is convenient to EVERYTHING, the interstate, food, shopping, gas or whatever your heart desires!! I cannot express enough how COMFORTABLE it is. All this at a great affordable price!! The money you pay is beyond worth it!! One of the BEST hotels we've ever stayed at!! We always stay here when my husband is at drills. I HIGHLY recommend this hotel!!!?????

"A visit to the Ark & Creation Museum"

4
15/11/2017

Great trip to Kentucky. The location of the hotel in Florence was perfect to cover both the Creation museum and the Ark. Found the hotel to be a good accommodation for the venues to be seen. I would recommend it highly.

"Nice stay"

4
13/11/2017

The employees here were very friendly. The breakfast was average. The bed was very comfortable. The property is close to many restaurants and shopping. This hotel is about twenty five minutes from the Ark Encounter.

"Nice, Small and Quiet place to rest"

5
12/11/2017

The hotel is a typical chain hotel that looked good both inside and out. The hotel worker were all pleasant and friendly and the accommodations were very good. I did notice that this hotel is not as large as many other buildings but sometimes you don't have to be a giant in order to provide your guest with a great experience. The hotel is very close to many major restaurants, gas stations and a nearby mall. It is also just seconds from I-75 but not so close that you hear the traffic. We picked it because it is within 20 mins from the Ark Encounter.

"Excellent Hotel & Friendly Staff"

5
12/11/2017

Second stay in 11 months and both stays were excellent. Check-in fast and friendly, room clean and modern, and breakfast was excellent with many choices. They always give military discount (other chains offer discount but often have no rooms available for that rate on the weekend) which is much appreciated. Will be staying again in a month or so.

"Business Man Believer"

4
08/11/2017

Good hotel at a reasonable rate, ask for a bible if you can't find one in your room they have them at the front desk. Located very nicely for Cincinnati Reds and Kings Island Amusement park. Close to shopping at Florence Mall and has many food options within a mile radius.

"Great room for affordable price"

4
06/11/2017

Good location near Florence Mall and I-71/75. Easy travel to The Ark Encounter, Creation Museum, Airport, etc. Room was great. Clean, fresh, newer decor in room and bath. Very good breakfast. Had breakfast taco makings. Nice. Staff very helpful and friendly. Shower very nice. Towels very good.

"Trip with cousins"

5
31/10/2017

Friendly staff, clean motel and rooms, good breakfast. The rooms were very comfortable and the motel staff ensured your stay was great. They provided an evening snack from 6-8, couple of nights were popcorn and one night was nachos. Just to provide some social time with other travelers.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We are thrilled you enjoyed your stay with your cousins. Thank you for taking the time out of your busy day and letting others know about your experience with us. The staff we have here in Florence,KY I could not say enough wonderful things about them. Thank you acknowledging their hard work. Our snack do vary in we are glad you enjoyed them and had social time with other travelers. Have a Blessed Day. Kary Moore

"Hotel was okay"

3
30/10/2017

Room was clean. The location was easily accessible to restaurants and shopping. Did not have a directory in the rooms to show what was in the area. Had to drive around. Was having stripping and painting done on the parking lot which caused some parking issues.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay with us. In our directories we do not include local area attractions. In the lobby we do indeed have a pamphlet station to show our area attractions and we do have a restaurant guide located at the front desk showing all the restaurants in the area and the directions from the hotel to them. I apologize this was not presented to you. We have staff at the desk 24/7 to help with any questions or in need of any directions to help assist our guests. We did have our parking lot blacktop redone during your stay with us, it is now complete. We are happy your enjoyed the clean room and our location. Have a Wonderful Day. Kary Moore

"Very Pleased"

5
28/10/2017

It can be daunting to choose a hotel in an unfamiliar area. But once I spoke with the hotel directly, I was comfortable with this choice. Previous Trip Advisor reviews helped. The location was perfect, with easy access to I-75. Our room was immaculate, quiet, and comfortable. Evening treats in the lobby (popcorn and freshly-baked cookies) completed our pleasant stay.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for choosing to stay with us and for the wonderful review! We are delighted that you had a immaculate, quiet, and comfortable stay and appreciate that you chose to share your experience with other travelers. We sincerely appreciate your business and hope to welcome you back soon. Have a Great Day. Kary Moore

"Great except breakfast"

4
25/10/2017

Literally right off interstate, yet very quiet hotel (even near elevator). Clean. Coffee/hot drinks/water available all day and snacks in evening in lobby. Near hundreds of restaurants! Mall, Target, groceries, and all kinds of shopping within a mile drive. Would recommend except bring your own breakfast to supplement the “free buffet”.....not much selection, dried out pastries, watered-down juices. Super, helpful staff. Would stay again & skip free breakfast.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for sharing your feedback regarding your stay and our location! We are continually trying to improve the variety and quality of food items that we offer and will take your feedback and use it. . Thank you for staying at the Best Western Inn Florence, and we hope that you will consider us next time you are in the Florence area. Have a Wonderful Day. Kary Moore

"Excellent Place to stay"

5
23/10/2017

If you want to visit Creation Museum and the Ark Encounter and want a nice place to stay, this is it. Professional staff, clean and spacious rooms and a good hot breakfast every morning. Coffee available 24/7

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for the great review. We are located right between the Ark and Creation Museum, perfect spot. We hope you consider us next time you are in area. Have a Blessed Day. Kary Moore

"Friendly service at a great price."

4
18/10/2017

I thought the stay my wife and I had was very good. From the moment we checked in, the staff was always friendly. Breakfast was good with a nice selection of fresh fruit. Room was clean and served the purpose it was intended to do. Overall, a very good stay and, if in the area, will stay there again.

"Great place to stay!"

5
11/10/2017

My family & I stayed here for 3 nights for a long weekend as it is centrally located between the Creation Museum and the Ark Encounter, which we were visiting. Upon our late arrival (1:00 am) our check in was quick and easy and the girl at the front desk was efficient and friendly. We were a little nervous about noise when we found we were given a room right next to the elevator, but our fears were unfounded as we didn't hear the elevator at all. Our room was spacious enough that our family of 4 (including 2 teens) didn't feel crowded at all as we often do on hotel rooms. Everything was clean and well cared for and the beds were very comfortable. Breakfast was mostly the typical hot & cold "hotel fare," however we really appreciated the fact that the hot items changed each day, which is unusual for hotel breakfasts. All of us really liked the sausage & pepper mix offered the one day. Two of the nights we were there were sold out, making for a very busy breakfast area, but the food was kept well stocked. There are several restaurants nearby as well as a mall & a Walmart yet the hotel is far enough off the highway that road noise isn't a problem. If you are staying on the top floor, you may want to keep the a/c or heater fan on to drown out the noise of the planes that regularly fly overhead as this hotel seems to be directly under the flight path of the nearby airport. Will definitely return here again the next time we are in the area.

"Florence, Ky Ark Visit"

3
11/10/2017

Older hotel. Very small breakfast area. Near everything you will need. Pool, hot tub closed. OK hotel for quick stay. Fire alarm went off at 2AM. Had to leave room in the rain. Caused by guests smoking vapors. Would not issue partial refund.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time and writing a review about your stay with us. We apologize that the fire alarm had went off due to a guest using a vapor cigarette and since a refund of any kind could not be made we did offer an hour late check out and we extended breakfast an hour with no additional cost. Our pool is outdoors and it is closed for the season. Have a wonderful day. Kary Moore

"3am wake up call with fire alarm"

1
08/10/2017

The hotel really isn't worth the money and doesn't deserve the stars it has. Breakfast was gross none of my kids would eat it. U can have dogs but if they bark u can be kicked out without refund. No laundry services. And our last night there the fire alarm went off at 3am waking everyone there, hotel was completely booked, because someone had to smoke apparently. Should've gotten some type of refund for that esp since we stayed there for 3-4 nights. But desk clerk said not her problem. Poor service and will not stay at a best western again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that you did not enjoy your stay with us. We love when guest bring their fur babies but upon checking in we ask you fill out our pet policy and read throughly. We have many guests and sell out almost every night. We do not allow the dogs to bark continuously and disturb other guest. And when we get complaints about a dog continually barking we have to address it with the owner. We do not just ask you to leave, we talk to the owner to resolve the issue. We do have laundry services it is 20 dollars a load that we wash, dry and fold and bring to your room. However we do not offer self guest laundry, we have a laundry mat within 1 minute of us that we can give directions to. Your last evening with us we were sold out. Our hotel is a non smoking facility however sometimes you have guest that do not follow the rules. The fire alarm had went off due to someone smoking in their room. We however did extend checkout to noon instead of 11am without additional cost and also extended breakfast an hour later to accommodate guests for something we could not control. We serve many options for breakfast such as scrambled eggs, sausage, ham, sausage pepper mix, biscuits and gravy, waffles, three different kinds of cereal, gluten free options, danishes, cinnamon rolls, muffins, two kinds of bread, different bagels, oatmeal, fresh fruit, yogurt, whole fruit and more. If we have a special request for something we try our best to get it. Again we sincerely apologize from the whole staff that your stay was not enjoyable. Have a Great day. Kary Moore

"Enjoyable and clean"

5
08/10/2017

The hotel was clean, staff was very friendly, and helpful. Beds were comfortable had a restful night. Plenty of restaurants in close proximity of hotel by car. Would highly recommend and would stay again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for highly recommending us and letting others know how well you enjoyed your stay. We do have many restaurants within a 3 minute drive from us. Have a Good day. Kary Moore

"Very Satisfied with our Stay"

4
07/10/2017

Our room was clean, the bed was very comfortable and the staff was very obliging, friendly and helpful. The hotel is conveniently located near shopping, restaurants, and highway. Because I am celiac I needed to be careful at breakfast so I asked about ingredients in the sausage and the staff member on duty checked for me. She also gave me a box of gluten free CHEX cereal which I enjoyed. Breakfast was not elaborate but it did the trick. We would definitely stay here again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for letting others know about your stay with us. We enjoy to hear you acknowledging the work that our staff does to accommodate our guests. We do take special requests for certain items our guest can only have at breakfast, next time you are in the area upon checking in let us know and we will definitely accommodate your request. Have a Blessed day. Kary Moore

"Not so great"

3
03/10/2017

Hotel very "smelly" not sure what it is - makes you think it is covered up Great staff - breakfast not good - breakfast room reallllly small - can not seat very many The hotel was not that clean - gave my allergies a fit with the smell Would not stay there again - pricy

"Permeating Stench"

1
01/10/2017

The rooms and hallways smell like mold. We rented three rooms on two different floors and each one of them smelled the same. The breakfast was cold and poorly refilled. The happy hour was a mockery. Please, avoid this hotel. We have stayed here in the past, but never again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We apologize that your feel this way. We are number 3 as you can see in Florence out of 27 hotels. Our staff works very hard to accommodate every guest. Ashley would have gladly moved you if she had known there was a problem with your room. In which as soon as your checked out the housekeeping supervisor went up to the rooms and checked for the mark in the bathroom and could not find it. We have had trouble with smell in certain rooms and we are in the process of correcting that. But our staff will accommodate best they can to help a situation and make our guest happy. We send our apologizes that this happened to you. Have a Blessed Day. Kary Moore

"Great hotel and I75 location"

5
29/09/2017

From our home in Ontario this is the perfect stop for our first night on our journey south. There is every food option available within a very easy distance from the hotel. We love Best Western rewards and the hotel quality is very consistant. This one is great!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We are glad that we are the perfect stop for you when you are heading south. With over 50 restaurants within 3 minutes of us we are sure anyone will find what they are looking for for dinner or a quick bite to eat. All of our staff will help anyone that needs directions also. Thank you for being a Best Western Rewards member and loyal to the brand. We all are independently owned but share the same values. Have a Fantastic Trip down south. Kary Moore

"Great Location and very comfortable"

4
26/09/2017

Located just off of 1-75. Can be tricky to find. Our GPS took us a street further than necessary. Very comfortable beds and clean room. If you are a rewards member, you may have to ask for your gift or points, they didn't offer to me.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize that you were not recognized. This has been addressed to our staff and they send their apologies. We are located right off the highway exit 181 and have two streets that you can go down to get to our hotel. Thank you for taking the time out to write a review about our hotel. Have a Wonderful day. Kary Moore

"Clean, Friendly Staff, Good Breakfast"

4
25/09/2017

Needed a clean hotel with decent breakfast to stay in during trip to Creation Museum & Ark Encounter. Florence KY was perfect location between the two, but many hotels in area received low reviews for cleanliness -- this BW was recently remodeled. Staff was excellent and friendly; property very clean and tidy; breakfast included normal assortment plus fresh waffles, almond milk, etc. Definitely would stay here again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We hope you enjoyed your trip to the Ark Encounter and Creation Museum. Our location is the perfect location between the two. WE have remodeled and still have some things in the works to remodel this year. Our guest rooms we have remodeled within the past 2 years. I couldn't agree more with you about our staff. I am thrilled with the staff we have here and love to see that they get recognized from the guest for their hard work, thank you. Have a Great Day! Kary Moore

"Better than expected"

3
23/09/2017

Older property that has been well maintained near interstate hwy. Room was clean & comfortable. Most of the people were leisure travelers going to or from Arc Encounter & Creation Museum. Personable receptionist was also responsible for evening snacks of cookies & ice cream. Breakfast buffet was more than adequate.

"Short trip for Ark encounter"

4
20/09/2017

Booked this hotel because it was in between the Ark Encounter and the Creation Museum that are located about an hour from each other. It ended up being a perfect location to visit those sites. We also really enjoyed going to the local restaurants and an antique mall nearby. It is also close to Cincinnati and if we had stayed longer we would have taken advantage of things to do there as well. The hotel staff was friendly, especially a Middle Aged man that was running the continental breakfast the morning we left (didn't get his name). He asked us many times if he could help and is the breakfast was good. The breakfast was good every morning with many selections. The only thing I didn't like was our room had a large tub and shower that was the only separation between the bedroom and the bathroom, I would definitely like a wall there versus just a shower curtain. If I had known it was like that I would've picked a different room. We would definitely come back to this hotel again and enjoyed our trip!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Our location between the Ark Encounter and Creation Museum is wonderful and thank you for acknowledging it and letting others know as well. Jeff, was the middle aged man helping with Breakfast that morning. We are very happy to have him a part of our team here, truly an asset to us. We try and mix breakfast up especially for people that stay more than 1 night with us. We try to have options for everyone. We are in the process to making our Whirlpool rooms even better and replacing the curtain with Barn Style doors. We did have a wall in the room there, many suggested they wanted the whirlpool tub in the room with them and not separated by a wall is to why this was done. But we have been in discussion and believe the Barn Style doors to where it can be closed off or opened, depending on the guest will work better. Sorry this was not completed before your arrival. Hopefully next time you are in the area or come this way to do some attractions in the Cincinnati Area you will stay with us again. Have a Great Day! Kary Moore

"Great hotel for the price"

5
20/09/2017

We had a great time in Florence, Kentucky. This Best Western Hotel was a nice place to stay for what we wanted. For the different excursions we took, this hotel make it very reasonable to get where we needed to go. The breakfast was good too!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time to write a review about our hotel, breakfast and our location. We are glad you enjoyed your stay and hope you will come back again when you are in the area. Have a Wonderful Day!\\ Kary Moore

"Not people friendly"

1
18/09/2017

If you have a pet this is your place but it's not kept as clean as most best westerns. The room was closet size and was very dusty and the sheets and pillows had permanent stains and smelled. The handicapped entrance is also not near the front entrance but around the side and up hill in the parking area.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize, we are a pet friendly hotel and have certain rooms on the first floor that we do allow pets in. Many guests are traveling and bring their "fur babies" along with them that we do like to accommodate as well as guests that do not have a pet. If rooms are available on the first floor, we would greatly accommodate any guest if they request a first floor room. We have 2 Single Queen rooms available throughout the whole hotel. These rooms run cheaper but are smaller rooms with only having 1 Single Queen sized bed in them, and are located right behind the elevator. We gladly upgrade any guest to a Single King if available in which on Saturday they were not available. I have addressed with housekeeping and Front Desk about this review and they send their apologies. Our handicap spots are located on the side of our building to the closest entrance to the get into the building and sidewalk, after checking in. We do have an awning for guests to park under (it fits 4 compact cars) and unload and load their vehicles if needed. Which our staff would be more happy to help anyone that needed it. We sincerely apologize for all the inconveniences you had during your stay with us. Have a Blessed Day! Kary Moore

"Best ever."

5
18/09/2017

The Best Western Inn Florence, KY is a great place to stay when in the northern Kentucky/ southern Ohio area. We have stayed at this location a number of times, the last stay was 8 days straight. The staff were great and very caring and professional. We will definitely stay here again each time we are in the area.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We look forward to your next stay with us. Our staff we are very proud of, they are very to the guests and we aim to make our guests feel at home when staying with us. Thank you for such a great review. Have a Great Day! Kary Moore

"Excellant"

5
14/09/2017

The hotel was clean and rooms were comfortable. The location was perfect to everything. Only a couple blocks from the Mall or to several restaurants. It was very easy to get onto I 75 to go wherever we needed to go!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for a great review. We are right off the highway close to many restaurants within 3-5 minutes of us. We appreciate you taking the time out of your day to write a review on us. Have a Wonderful Day. Kary Moore

"Stay at Best Western Florence, KY"

4
11/09/2017

we traveled to KY to visit the Ark Encounter and Creation Museum. This was an ideal location to stay. It was a good place to stay because it was about 1/2 way between both sites. There is a lot of convenience there; resturants, shopping, gas, etc. The accommodations were satisfactory. Pat

"Nice Room"

4
09/09/2017

The hotel itself was nice. Clean for the most part. The door to our bathroom seemed to stick and would not close without pushing it really hard. The bed was a very FIRM mattress. A little too firm for my liking. I will definitely reserve a double queen next time, single queen rooms are a bit small. All in all the stay wasn't bad. Just minor things that could be improved upon..

"Excellant hotel"

5
07/09/2017

The hotel was really good, nice room and free breakfast. I would recommend this hotel to family and friends. It was also centrally located for us to visit the Ark Encounter and the Creation museum. The entire staff was very helpful and polite.

"Good rooms, great location, friendly staff."

4
05/09/2017

We booked three rooms for two nights. Our family went to Ark and then to Creation Museum over Labor Day w/e. The first room they gave us smelled like dog urine. So we asked for another room, which they obliged. Second room very nice and clean. BW had good variety of food at breakfast. Helpful and friendly staff. We had noisy people staying across from us in adjoining rooms that kept visiting each other at 10:00+ that kept slamming doors with each visit. We contact the front desk to give us some relief. Staff handled situation as we got a good nights sleep. Would go back.

"Clean but air conditioner ruined the experience"

3
28/08/2017

The check-in was quick and easy, although we had to wait while someone was assigned a new room for some reason. The hotel is older but appeared to be clean. As soon as we opened the door to our room we were hit in the face with the smell coming from the air conditioner. It reminded me of a urine, mold, Fabreeze combination. We were tired and it was late, so we decided not to ask for a different room. Because of the smell, I had began to question the cleanliness of the hotel. The beds had rubberized sheets, which were indeed hot to sleep on. (Had read this in a previous comment.) However, sleeping on top of the bedding helped. The bathroom appeared to be newly remodeled and was very clean. The next morning, with the light of day, we could see that the room was very clean. The shower pressure (mentioned in a previous comment) was OK. It didn't beat the water into me, but it wasn't a trickle either. We skipped breakfast because we slept in. We were apprehensive the night before about eating breakfast because of the room smell/cleanliness issue, but once we saw that the room was very clean, we would have given it a try had we gotten up early enough. Checkout was fast and easy. The staff seemed very friendly. We didn't use the pool or other amenities. The price was reasonable. I would have given this hotel a much higher rating if it weren't for the smell from the air conditioner. We were in room 319 and I see from other reviews that rooms on the third floor had similar issues with the air conditioner smell.

"Best Western Florence Ky"

4
28/08/2017

Hotel is near freeway and easy to get to. Staff was very helpful and friendly. Bed was comfortable and room was clean. Breakfast was good with some hot selections (waffles, eggs, sausage). I would stay again if the need arose.

"Older but clean"

3
27/08/2017

Didn't appear to be in a good area, motel6 across the street seemed a little shady, our room was clean, other than a little mold in the shower. Room was noisy due to our room on first floor near the lobby where breakfast was served.

"wonderful"

5
24/08/2017

Staff went out of their way to make our stay comfortable. Very friendly. Took the time to chat with us. Recommended sights to go see. Asked us how we enjoyed the sights they suggested. Treated us like family. Tea, coffee, fruit and snacks offered in the evening in the lobby. Great touch to make you feel at home. Would recommend this hotel to any one travelling in the Kentucky area.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
These are the kind of reviews that I love to read. Our staff here at the Best Western Inn- Florence, KY are wonderful and very hard workers. I couldn't be happier with a team that we have together. One of our top rules here is Make our Guest feel at Home. I am thrilled that they did that for you. Have a Blessed Day. Kary Moore

"Musty "

2
18/08/2017

The overall feel of the entire hotel was an unclean one. Front desk check in person had little to no personality. I couldn't even get her to smile. Got to my room that was hard to find because it was in a little cubbie hole. Room was small and extremely musty smelling. Had to go buy some Frebreze and used almost the entire bottle spraying the room down. I left and returned several hours later but the musty smell had returned. Luckily I had bought a can of Glade on my way back but it didn't help much either. I tried even spraying inside the air conditioner but to no avail. No express checkout was offered. In fact I had to wait about 5 mins or so for someone to come to the front desk so I could check out. I'll be returning to Florence same time next year for the North South 100 at Florence Speedway but I won't be returning to this BW

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We sincerely apologize these are not the reviews we like to hear. It is unlike our guests to not enjoy their stay with us. The musty smell we have figured out what had happened and are fixing the problem as I write this response. I apologize this problem happened while you were staying with us. The rooms we have in the small hallways we only have 2 of those rooms and that are the single Queen size rooms, we gladly upgrade people for a small fee if we have the availability. I would really like to speak with you directly about your stay. Please email me at [email protected] with your name and contact information and I will gladly be in touch with you. Again we are truly sorry for inconveniences you had during your stay with us. Have a Great Day. Kary Moore

"Good quality and friendly staff"

4
18/08/2017

I would definitely stay here again. The staff is extremely nice and helpful. We had an AC problem and it was fixed that day as we were out and about. Came back to a nice cool room. Breakfast was decent, good variety. Room was comfortable, bathroom floor and tile could have used a better cleaning.

"small breakfast area"

3
16/08/2017

The staff and room were fine. Breakfast area was small, no where to sit, crowded. Food was ok. Liked the cookies and ice water in the lobby in the afternoons. Pool was fine. Hotel was clean and comfortable.

"Wonderful, clean, comfortable"

5
12/08/2017

We stayed one night on our way east. The room is modern and in great shape. Everything is clean and the sheets are soft. They have a good breakfast and also put out an early evening snack. Today was nachos and salsa. This is a quite area, but easy access to interstate. I recommend this hotel and we enjoyed our stay.

"Average hotel"

3
12/08/2017

We enjoyed our stay there. Few problems were reported and one was met to my expectation. We went out doing our things all day both days and came back to the hotel exhausted. Otherwise we enjoyed our stay.

"Too much money for what you get!"

3
12/08/2017

It's not that the hotel is bad but it was worth about $100/night but instead it was almost $300/night. I would have stayed at the Hilton instead (for the same price) but it was booked. The room was clean but they put a waterproof mattress pad on the bed and I assume that's what made the noise and made us sweat during the night. We turned down the AC to 60 degrees to offset this. Next time, I'll make sure to book earlier and get into a Hilton!

"Nice place"

5
08/08/2017

Really enjoyed our stay. Convenient to the Creation Museum (about 15min) and the Ark Encounter (25min) Close to restaurants, shopping, interstate. Hotel was clean, well staffed, breakfast was nicely done and was continuously replenished. Overall, great place to stay and I would recommend it if staying in the area.

"Great except for the odor"

4
06/08/2017

Love the location, amenities and service, but the room has had a musty sour odor both times that we've stayed there. Rooms 315 and 311 I think. Did not report and just put up with it so we could stay near other family. Too bad, because price is reasonable, pool and facilities are clean, decent breakfast was provided. Love the fresh fruit provided in the lobby. Located about 20-30 minutes from the Ark, Creation Museum, Riverbend, Newark on the Levee.

"One night in Florence Ky."

5
06/08/2017

This hotel is located in a quiet area and right off the interstate. The room had been updated. It was a very quiet sleeping experience. The hotel was sold out the night we stayed. The check in process was easy as well as the check out process. Breakfast was ample and the staff was very friendly.

"Best Western Worth Your Stay"

5
06/08/2017

Very pleasant staff. Rooms very clean and maintained. A very quiet atmosphere. Great variety offered at continental breakfast. The only slight hitch in our trip was trying to get onto the lane leading up to the hotel parking area. Lots of traffic at times and we had to sit and wait to get turned in. Would be nice if the entrance was better located.

"Cincinnati vacation"

3
04/08/2017

Overall.... it was okay. Front desk staff didn't meet our expectations of quality service. Breakfast could've been better. Coffee stayed cold. Shower water pressure weak. I would probably stay again for ther location.

"Comfy bed / reasonable price"

4
28/07/2017

not much more to say, comfy / clean room for a reasonable price. Even though space is an issue for breakfast, the staff stays on top of it and it actually went smoothly. Was there for business, so did not get the chance to visit the pool and relax but when passing, saw many smiling faces, so could not have been bad.

"Would stay at this hotel again if in the area"

5
22/07/2017

Everyone at this hotel were very friendly and helpful. Helped us as much as they could find a good restaurant all 4 nights we were there. Breakfast was great. Snacks each evening were yummy too!! When we first arrived we asked about a place to eat and they gave us a listing of the eating places on the 2 main streets there - Mall & Houston. It helped a lot although sometimes we had a difficult finding those that were sitting back on the main roads. So the last night there we suggested they add a map to the back of the restaurant listing showing the location of each eating place. They thought this was a good idea and said they would work on getting that accomplished!!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
I am very thankful for that suggestion about the maps. What a wonderful idea, it would definitely help our travelers. We love the feedback and suggestions we get from our guests. With being right in Florence and so many restaurants Mall Road and Houston would be our main picks to find all kinds of restaurants. Thank you for helping us make it an even better stay for our guests. Have a GREAT day. Kary Moore

"Love Kentucky!"

4
21/07/2017

Was so amazed, visiting the Creation And the Beautiful Ark... we also ate at Big boys we even took a pic of Him afterwards... on our way out of town, We stoped at the Col. Sanders cafe & museum... took pic's & ate there!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
So glad you loved your visit to the Bluegrass state. Big Boys is a favorite and not that far from our hotel either. Have a Wonderful day and come back to Kentucky to visit when you can. Kary Moore

"Nice clean rooms!"

4
21/07/2017

This being the half way point between Maryland and Florida most of the really nice hotels were booked. We were pleasently surprised on how nice and clean the rooms were. We were greated and check in was pleasent!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for acknowledging the hard work of all the staff here. Room Attendants and Maintenance work extremely hard to make the rooms clean and comfortable, and the front desk staff works hard to make check in and out as smooth as possible. Your family is welcome back anytime when passing through. Have a Blessed Day. Kary Moore

"Great hospitality"

5
21/07/2017

I just want to compliment the hotel staff. First time in the area and each one went out of their way to help and answer questions. Loved the fresh ice water in the lobby with different fruits each day and the snack in the afternoon. Rooms were clean and comfortable. Nice breakfast in the am. Will definitely stay at this hotel if back in the area again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Our guest are our top priority! We love to hear where everyone is from and help them get around our "home" with the best directions we know. Its been so hot out we thought the Fresh ICE water would be great for our guests. Thank you for such a wonderful review, we can not wait to have you as our guest again. Kary Moore

"Bowling tournament in Cincinnati, Ohio"

4
19/07/2017

We were in town for a bowling tournament in Cincinnati, Ohio. Although there were other hotels closer to the venue, I always stay at this Best Western when I am in the Cincinnati-Northern KY area. It is always clean; the staff are very friendly and the breakfast is always top notch

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for our guests. I am very proud to have the team we have here. From Housekeeping, Maintenance, Breakfast Attendant to Front Desk they strive to see the smiles on the guests face. Thank you for acknowledging them. We look forward to your next visit with us next time you are in the area. Kary Moore

"Better than camping"

3
17/07/2017

This hotel is clean, the beds are decent (a little firm), the staff is freindly, and the outdoor pool was nice to sit around at night while the kids play. I chose this hotel because of it's location between the Ark Encounter and the Creation Museum. The hot breakfast was also a plus ...... until I tried to eat it! There are two reasons this hotel lost points with me. First, the breakfast was terrible. Second, our room was very humid. I rented 4 rooms for 3 nights and everyone had the same problem. Sleeping here was like camping with a mattress and indoor plumbing. You know how it feels waking up in a tent and everything is damp? It was the same here.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
I do sincerely apologize for the mishaps of the humidity of the rooms. I will be getting those 4 rooms checked immediately and fixed, and we would have gladly addressed this problem with maintenance after the first night. We also apologize the breakfast was not the best for you. We offer a wide variety of items and our hot items change daily, in which I hope you did find something. Hope you enjoyed your trip to the Ark Encounter and the Creation Museum. Have a Blessed Day. Kary Moore

"Most Interesting Room"

3
15/07/2017

We paid extra for a whirlpool room, which was the first problem. they had remodeled the room, which is a good thing!!, but they opened the whirlpool up into the room, but it was still part of the bathroom, which meant you had a shower curtain on both sides of the bath tub, which meant the bathroom was not overly private. i prefer my bathroom to have 4 walls, please. they did serve a hot breakfast, but their breakfast area was so small & crowded the 2 mornings we were there we didnt even get breakfast!! the room was clean & the staff was friendly, but for the $150 a night..... it was not what i hoped for!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We do sincerely apologize that you did not like the lay out of the room booked, our King Whirlpool Non-Smoking room. We get many requests of the Whirlpool in the room in which we decided to open it up so that can happen. However we do have plans for a better solution using barn doors instead of a shower curtain. We also have plans about expanding our breakfast area during the slower months of the winter. We are looking forward to that happening and deeply apologize that it did not before your stay with us. Have a Blessed Day. Kary Moore

"An excellent choice for a pet friendly hotel"

4
13/07/2017

We recently stayed at this hotel and had to bring our pet due to lack of kennel availability in our area. The room was clean and comfortable, and the staff was friendly and helpful.The breakfast was very good. We would definitely stay in this hotel again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for writing a review about your stay with us. We do love our Fur Babies! Glad you had a wonderful stay and we look forward to having you and your pet for future stays. Kary Moore

"BW"

5
10/07/2017

it was very convenient. location and check in times. Check In Time was the #1 reason. the Price was well worth the stay. The pool outside stayed open a little late for the kids and they gave extra towels quickly. location makes it safe and great for getting dinner locally.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We try to make check in a breeze for our guests, as we know that its probably been a long day of traveling when all you want to do it get to your room and relax. We have worked and trained our staff very well to make it a fast and easy process. We like for our guests to enjoy the pool as much as possible with the hours of 7am-11pm. We do not have many restaurants in walking distance but within a 3 minute drive you will hit over 25 restaurants. Hope you enjoyed a meal at one of those locations. We look forward to you visiting us again in the future when in the area. Have a wonderful day. Kary Moore

"Great Place"

5
07/07/2017

Stayed here 3 nights, check in was a breeze, room was clean and smelled awesome. Hot tub was nice size. Bed was comfortable. Always coffee and lemon water in lobby. We stayed here one time before a couple years ago. Staff were all friendly and cordial We were a little disappointed that the outside hot tub had been concreted shut. Pool area was nice and pool was clean with clear water.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you very much for such a wonderful review. We sincerely apologize though that the hot tub, out by the pool, is no longer available. We are glad that you did enjoy the refreshing clear pool though. Letting future guests know what to expect while staying with us is very much appreciated from all the staff here. Have a wonderful blessed day. Kary Moore

"Wonderful as usual"

5
05/07/2017

Will stay again. Also will advise other travelers to use your facility. Breakfasts were awesome. The bed was very comfortable. The lobby always seemed to have coffee, lemon water and fruit, which was a nice touch.....thank you!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for filling out a survey about your stay with us. Letting other know about your stay and even recommending out hotel to friends and family. Many people love our beds and how comfortable they are. We do have coffee 24/7 as well as some type of fruit ice water. We even offer a snack every evening from 6pm-8pm. You are certainly welcome for a wonderful stay. And we look forward to your next stay with us. Have a GREAT day. Kary Moore

"Exceptional"

5
04/07/2017

Tyler the manager on duty when we checked in went above and beyond the job to make sure my daughter and I were happy with our stay and also the other guests in the hotel. Amazing and very good at managing and handling many tasks at once. Very pleased with the hotel and with Tyler. He deserves a raise, or have him train the new employees they should all be like him.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for acknowledging Tyler's assets to the hotel. We are thrilled to have him a part of our team. We are very glad that you enjoyed your stay with us. Have a Blessed day. Kary Moore

"accomodating staff nice breakfast"

4
04/07/2017

they arranged for me to have a first floor room which exceeded my expectations. desk staff was ffriendly, and the breakfast was much better than other hotels in this class. location had its advantages too

"Friendly staff"

5
27/06/2017

Tyler did a great job, morning staff very friendly. Enjoyed watching the huge airplanes fly over, but we did not hear them in our room. Before you make a reservation, you might want to check to see if there is a bus tour of people staying there, it was very loud in the breakfast area and could not even get a cup of coffee.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for the special comments about the employees. Tyler and the other employees work very hard to make it a perfect stay for each of our guests. We do apologize for the tour group being here when you stayed with us. We are planning renovations, to make the breakfast area larger, for the end of this year. We would have gladly brought you a cup of fresh coffee to your room for you. Sorry you did not get to enjoy a nice cup before traveling. Have a Wonderful day. Kary Moore

"Florence Y'all!"

4
24/06/2017

We extended our Indy 500 trip by making a side vacation to the Ark Encounter and Creation Museum. We had a great two nights at this friendly Best Western. The water tower says, " Florence Y'All." But, it used to say Floirence Mall (which is very large). The city didn't appreciate the ad for the mall, and required the water company to change or remove the word "Mall." So the "M" was changed to a "Y" by erasing the vertical bars of the "M." Thus, the "friendly greeting!" The location was great for seeing these places and still be near Indianapolis Airport for flight home.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We are so glad you extended your stay and were able to stay with us. We have many travelers stop by to see the Ark Encounter and Creation Museum, especially since we are in the middle. We enjoyed having you for those two nights. Thank you for taking the time and writing a wonderful review about your stay with us in Florence. Have a Blessed day. Kary Moore

"Excellent price to quality"

4
19/06/2017

My wife and I stayed here on a Wednesday night in June. Check-in was quick and friendly. The room was smallish but clean and with like new furnishings. Bathroom was very clean, the shower worked great. Breakfast is below average. Coffee was very weak. Check-out was electronic and worked smoothly. Price to quality of this place is excellent. Great for a quick overnight if in the area.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for letting future guest know what you liked about your stay with us and what could use some improvement. We will certainly take your requested improvements and apply them. Stronger coffee has already been fixed. You have a wonderful day and we look forward to your stay with us again when you are in the Florence area. Kary Moore General Manager

"Excellent place"

5
18/06/2017

we really enjoyed our stay. We only stayed the one night, but we enjoyed it. The breakfast was one of the best breakfasts that we've had offered by a hotel. The variety of the food was wonderful, the quality of the food was great.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We are glad that you stayed one night with us. Thank you for writing a review, our breakfast we have been trying to strive in to make it even better, thank you for acknowledging and commenting of our wonderful it was for you. We look forward to your next visit with us the next time you are in the Florence area. Have a Great Day. Kary Moore General Manager

"Great place to stay."

5
17/06/2017

Tyler was very helpful and pleasant. We had a great stay while visiting the Ark and Museum. We visited the Ark and enjoyed the pool one day and then went to the Museum the next day. The children were fours years old and three years old so that was just right for them.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for your kind words about Tyler. Glad you enjoyed your visit to the Ark Encounter and the Creation Museum and cooled the little ones down in our outdoor pool. Thank you for taking the time out of your day to tell us about your stay. Have a Blessed Day. Kary Moore General Manager

"Comfortable, accomodating staff, super convenient!"

4
08/06/2017

Rooms are very clean and comfortable, excellent housekeeping staff, front desk staff friendly and helpful, breakfasts are good with waffles and eggs, location very convenient to the Ark, Creation museum, downtown Cincinnati (just over the bridge), mall and restaurants within 5 minutes. I would recommend to friends and family!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time out of your day and writing a review about your stay with us. Your kind words lets us know that the hard work of all the employees is paying off. We all take pride in our career choice. Thank you for not only pointing out all the wonderful things about your stay with us at the hotel but also the area attractions. We look forward to meeting your friends and family. Kary Moore

"Comfortable stay"

4
04/06/2017

We pulled in on a Saturday evening without a reservation and got one of the last rooms they had, which was a king bed. Price was about what I expected since I had looked at several in the area. Our room was clean and comfortable. I liked that they give you extra pillows so that you can get just the right support. The bathrooms were nicely done with newer plank tile on floor and around tub. The breakfast buffet was fairly standard: eggs sausage cereal muffins etc and fresh fruit.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
We are thrilled that we could accommodate you just in time. Thank you for acknowledging our newly renovations to our rooms. Have a wonderful day. Kary Moore General Manager

"Centrally located--Good Service"

4
01/06/2017

If you are traveling to Kentucky, then consider staying at the Florence Best Western. The service was good; the check in process quick, the hotel was clean, and the staff was professional. The price was economical and the surrounding environment is good--the hotel is basically around everything.

"Traveled with pets"

3
31/05/2017

Average hotel. Booked for two nights. Had received a lower nightly rate via one of the travel sites and had phoned BW to confirm I could bring my 4 and 5 pound dogs. Was quoted one rate by BW and when I went to check in was quoted a different rate. Was questioned by the staff on who exactly did I speak with and what number did I call...didn't think I needed that info and that there would be any issues. The manager was phoned by staff, however I did end up paying more than the amount I was originally quoted.

"Good stay in Florence"

3
30/05/2017

We stayed for three nights while visiting family. We booked a king room which was clean and spacious. It came with a mini fridge and a microwave which is nice for a multi-night stay. We only ate breakfast at the motel one morning, and it was disappointing. The egg was in a patty form which I've never seen before. Not good! The next day, we went out to breakfast to avoid the one in the motel. On the last day, the eggs looked scrambled, but we were leaving to have breakfast with family. Overall, the Best Western is reasonably priced and provides good lodging. A consistently good breakfast would bring it up a notch.

"Never a disappointing experience "

5
30/05/2017

From start to finish, this has once again, been a wonderful experience. First off, I would like to compliment Jessica at the front desk who was professional, friendly, and went a step above to help two ladies who had driven 13 straight hours from Florida to see that they were able to check in early and even called to check and make sure that everything in the room was up to my standards. This Hotel has everything....its in a great location with stores and restaurants nearby, the beds, pillows, and bed linens are comfortable, the room is clean and comes with a microwave, a mini fridge, hair dryer, a nice size bathroom, and the room was already cool when we entered. This Hotel offers a nice pool, a workout room, and a hot breakfast each morning. The room rates were very reasonable and I would recommend this Hotel to anyone that is looking to travel to Kentucky to see the Ark Experience and the Creation Museum which are both within 25 minutes of the hotel.

"Excellent! Just excellent! :-)"

5
27/05/2017

An absolutely wonderful stay. Staff kind and friendly, everything clean and very well laid out. Thank you for the one night stay on May 20th, 2017. We will be back. Put their number into my cell phone. Made the stay and trip great! Could not have been more pleased. Bill Vessels (stayed on room 107) Ekron Kentucky

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you so much for the positive review of our hotel. We are certainly very happy that you enjoyed everything about your stay with us. We look forward to your return should you be in the Northern Kentucky area any time in the future. Have a wonderful Day Mr.Vessels. Kary Moore

"Half Room, Full Price"

2
25/05/2017

Arriving in town during evening rush hour, this hotel is not easy to get to. Traffic made it impossible to turn into their parking lot so we had to circle around from behind. Like almost every place, the people we dealt with were friendly. The facility is quite old and in need of a refreshment although the exterior suggests a more recent construction. We were sent to the second floor and were surprised that the room was behind the elevator - a short hall led to our door only. Surprise, you have half a room! There was 1 queen-sized bed - there was no room for a second bed. Other than that, the room was a typical hotel room, just cut in half. Staying for only 1 night and arriving very tired, we ordered pizza and went to sleep. Breakfast was OK and started at 6 am. We departed at 6:10, coffee in hand. We paid $142. through Booking.com and that got us half a room. This room should be removed from the hotel inventory or the customer informed that is not a typical room but is offered at half-price. Buyer beware!

"A great place to spend some time"

5
24/05/2017

Beautiful clean room - frig and microwave in room. We had a handicap room, walk in shower, etc. Halls are lighted - great breakfast in the morning! Great ice cream place right down the street! Half way between the Ark Encounter and the Creation Museum. Very very nice!

"Okay"

3
21/05/2017

Our room was on the 2nd floor. It was okay, except for smelling a little stale. It was pretty humid in the room and the air conditioner didn't help Apparently, they are having trouble with people smoking in the room and they will charge you $250 if it smells smokey in their when you check-out. Everything else was fine. The people were nice and the breakfast was normal.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you so very much for filling out an online survey about your stay with us. We did however have someone this past weekend smoke in the room and we are a Non Smoking property. Our policy is a $250 cleaning fee if you were to smoke in the room in which is signed at the time of check in. We do sincerely apologize for your room smelling a bit stale and will address that immediately on all three floors. Thank you again for taking the time to fill out the survey. Kary Moore

"Unexpected Experience."

5
08/05/2017

I have stayed away from Best Westerns in the past because of a bad experience in Orlando, FL a number of years ago. But this Best western was a great experience. Check in staff was very helpful. Room was very clean and bed was comfortable. The best part of the trip was the gentleman in the morning that was in charge of breakfast. Happy, enthusiastic, energetic and had a great outlook on life. His singing voice was great also. He made my day!!! I recommend this hotel to anyone in the Cincinnati area.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time and writing a review about your experience with us here. On behalf of the staff and management we thank you for all your kind words as well as your 5 star rating. A special thanks for the wonderful words about Jeff, he works extremely hard and is a true asset to us here. Sincerely, Kary Moore

"Extremely pleased"

5
02/05/2017

We were very pleased with our experience at this hotel. It was exceptionally clean, and the general area felt safe. It was close to restaurants/shops, and it was pet friendly. We will definitely stay there again.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for such a wonderful review and letting people know the hard work our employees put into their careers to make our guests feel at home. We do love our fur baby guests too. We look forward to you visiting with us again when you are in the Florence, KY area. Sincerely, Kary Moore

"Disappointed..."

3
30/04/2017

This stay was just okay. They moved us twice before we found a room that met our cleanliness standards. The front desk was very accommodating but training should occur in the housekeeping dept. It takes an entire team to make a guests experience near perfect.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking your time and writing a review. Your opinion is very valuable to our staff so that we may be of better service in the future. We have addressed your concerns with housekeeping and we sincerely apologize you were moved multiple times. I couldn't agree with you more that it takes an entire team to make it a perfect stay for our guests. As you can see from previous reviews, these issues are not common for our property. We deeply apologize for your experience. Kary Moore

"Great place to stay!"

5
24/04/2017

Great place to stay! Very accessible to Newport and Downtown Cincinnati. The hotel is very clean and the beds are very comfortable! The staff is utmost accommodating and go out of their way to be of assistance!

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for taking the time and writing a review. Reading your comments excites me to know that we have made such a great impression upon our guests. We thank you for letting our future guests to know about your experience. Sincerely, Kary Moore

"Sleep "

4
23/04/2017

An old BW that has been updated. It was clean easy to get to and the staff was outgoing to answer questions. Stayed four days, would stay again. Was a better price than the others along here. The ARK is driving up prices till the new wears off.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
Thank you for acknowledging our renovations we have completed in our guest rooms. With us being only 30 miles from the Ark Encounter and 16 miles from Creation Museum we are a perfect stop in between, and like you said easy to get to off exit 181. Thank you for staying with us for four days. We hope you come back to visit us when you are in the Florence area again. Thanks again, Kary Moore

"Hidden Gem"

5
21/04/2017

I consider myself picky about hotels and rarely give a five star review. They seem to be lacking in one area or another. I was pleasantly surprised by this Best Western. Very clean room with friendly staff and the breakfast was very good. I was skeptical because the breakfast area is small and I couldn't imagine how they could serve a good, hot breakfast there but they sure did! Everything was fresh and plenty of options. Great price too. I will come back again whenever I'm in Florence.

BESTWESTERNFLORENCE, General Manager at Best Western Inn Florence, responded to this review
First off we want to thank you so very much for the kind wonderful review you have given us, secondly thank you for writing a review letting others know your experience with us here in Florence, KY. We strive to make our guests stay with us special. We like to give our guests options when it comes to that first meal of the day, we try to please everyone. Thank you noticing that. Have a wonderful day. Sincerely, Kary Moore

"Convenient location within sight of interstate."

5
20/04/2017

This hotel very conveniently located next to interstate. Front desk staff very professional and friendly. Room very clean with very comfortable beds, nice fluffy towels. Appears newly decorated. Cookies, coffee, and limeade available on arrival, hot breakfast was excellent. Highly recommend.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
It is wonderful to know you had such a pleasant stay with us. Thank you for your kind words about our hotel. We look forward to seeing you on your next trip to Northern Kentucky! Thank you, Kelsey Pyke

"Great Place!"

5
17/04/2017

We stayed here for one night on our way to Tennessee. Clean, affordable hotel. Comfortable beds and very good breakfast. Better food than we have had at most high end hotels. Friendly staff and quiet location. We will be back again. Thank you for a great stay!

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
First off I hope you have enjoyed your vacation in Tennessee and we are thrilled you chose our hotel for your drive through stop. Thank you for your very kind words about your whole stay with us. Especially the wonderful words about our breakfast. We look forward to your next stay with us. Sincerely, Kary Moore

"Very good value"

4
17/04/2017

The hotel was extremely clean and the staff super friendly, helpful and polite!! The bed very comfortable!! Our room had a microwave and quite large fridge. The breakfast was average/adequate. Very good place for the price! Will stay here again

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for taking the time and letting us know about your overall stay. In your review you mentioned the staff, on behalf of the staff I would like to thank you for taking the time and extending such kind words about their performance. I know that they love to know when they are doing a great job; thank you. Again Thank you for the kind review and as your review mentioned, we do hope that on your next trip you will choose to stay with us. Sincerely, Kary Moore

"Good Value"

4
12/04/2017

Best Western Florence, Kentucky is just South of Cincinnati off I75. The Hotel, although older, is clean and quiet. The suite had ample space and all the amenities - internet, hair dryer, TV, AC and free breakfast resulting in good value for the cost.The Florence Mall has several good restaurants within 15 minutes of the Hotel. I will stay at this hotel again.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Reading over your review I am so thrilled to see that you enjoyed your stay in every aspect. We thank you for taking the time to do this review and we look forward to have the pleasure of having you again in the near future.

"Pleasant Suprise"

5
12/04/2017

We booked this hotel after looking at many others. We were pleasantly suprised when we checked in, the staff was friendly and helpful,our rooms were very nice. Anytime we needed anything the front desk staff were more than helpful with where to eat, an very knowledgeable about the local attractions, ie. Noah's Ark, The Creation Museum, where to park for the Reds Game and where to view the Fireworks. We will definitely stay here again!

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your TripAdvisor review. Very pleased that you chosen our hotel to accommodate you while you were in the area. Our staff are true assets to us here, thank you for recognizing their hard work. Have a wonderful day.

"The place to stay in Florence, KY"

5
11/04/2017

Our favorite place to stay in Florence, KY. We periodically visit my husbands family and found this to be the place we prefer. We've always had a great room and the staff is great. Close to main shopping, restaurants and the Florence antique mall.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Glad to read that you will be one of our returning guests. Thank you for all your wonderful comments. My staff, guests, and I all appreciate your time.

"Good quality"

4
10/04/2017

Myron at check in desk was helpful and pleasant! Seems like an older and smaller hotel but a Decent place to stay. Clean, good value... Easy access to highways. Close to plenty of restaurants and services.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your pleasant comments about Myrion. He truly adds a positive mood to the hotel and we appreciate you recognizing him. The hotel just celebrated 21 years and we have just remodeled our 51 rooms with all new furnishings. Have a blessed day.

"Best of the best"

5
02/04/2017

Great service. Best westerns can range a great deal on appearance and service but this one is quite nice. Looks clean and up to date. Everything worked perfectly. We were very pleased with the room and beds.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Dear Guest! On behalf of my entire team, please allow me to express our gratitude for holding our property in such high esteem! We hope to see you again on your next trip to Florence.

"Southern hospitality"

5
26/11/2016

Love the hotel, we stay here every time we visit our family in Kentucky. The staff is always friendly yet professional. The rooms are always clean and comfortable. Great location to stores and restaurants.

"Excellent service, great room, great breakfast!"

5
20/11/2016

Check in was smooth and staff extremely nice. At 6 pm they sat out chips, salsa, and nacho cheese. Room was very modern and clean. Breakfast was better than expected. Eggs, sausage, biscuits, potatoes with bell pepper and sausage, waffles, donuts, muffins, toast, cereal, fruit, milk, coffee, and juice. We will stay here again!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
It is such a pleasure to know you had a wonderful stay with us! We always aim to exceed our guests expectations. Knowing that we were able to do that, we hope to see you on your next visit to Florence, Kentucky. Sincerely, Kelsey Pyke

"Quiet and convenient"

4
12/11/2016

This hotel is conveniently located near a highway exit. The hotel is clean. It was quiet the nights we were there. It is conveniently close to the Creation Museum and the Ark Encounter. Breakfast was what you would typically expect. Our room was located alongside and behind the elevator shaft which made it difficult to maneuver the luggage cart.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for the nice review. We are thrilled that you enjoyed your stay with us. Best Western wants to always go above and beyond for ever guest. Next time you come to Florence Kentucky, we hope you stay with us again! Sincerely, Kelsey Pyke

"Best Western Inn - Florence, KY"

4
04/11/2016

Easy access from the Interstate. Plenty of secure parking. Friendly and efficient check-in. Clean, spacious and well appointed room. Bathroom is well equipped and clean. Room contained all amenities (i.e. hair blower, ironing table and iron, etc). Small fitness room, but equipped with the essentials for a good workout. Not many dining options in walking proximity to the hotel but, plenty of restaurants within a 5-10 minute drive. 24/7 coffee, tea, fruit, yogurt, cookie availability. Comfortable mattresses. Excellent hot breakfast with plenty to choose from. Would not hesitate to stay at the Best Western Inn Florence again and would highly recommend this hotel.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good afternoon! We appreciate your wonderful review. It is so nice to know that you enjoyed your stay with us and all the amenities we offer! Best Western tries to make sure that every guest feels at home when they stay with us! Make sure to stop back in on your next trip to Florence, Kentucky! Sincerely, Kelsey Pyke

"FALL GETAWAY"

5
03/11/2016

We were in northern Kentucky to see the "Ark Experience" and "Creation Museum". The Florence BW was very convenient to see both museums. If you are going to these two museums Florence is just off the expressway which gives you 16 miles to the Creation Museum and 41 miles to the Ark Experience.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning! We appreciate your review. There are many travelers that stop here when they are headed to those two exhibits. Hopefully you enjoyed them! Make sure to come back and stay with us again, next time you visit Florence Kentucky. Have a beautiful day! Sincerely, Kelsey Pyke

"Very nice"

4
31/10/2016

Room clean and comfortable. Myrion the night manager was so nice and accommodating. Because of him I would definitely stay again. He represented the hotel very well. The hot breakfast was very good and plentiful.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good afternoon. Your review is very much appreciated! We do believe that we have employees here that want our guest to feel at home. Next time you visit Florence Kentucky, we hope you stay with us! Have a pleasant evening.

"Best Western Inn"

4
30/10/2016

Clean rooms,verycomfy beds,super friendly staff,great hot breakfast!??Enjoyed our stay and would stay again! Easy to find,great restaurant nearby called "Cheddars" Great food,awesome service and prices!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, we appreciate your review. Our staff here at Best Western works hard to make sure all of our guests have a pleasant stay. There are multiple restaurants around that are similar to Cheddars. Hoping you come back and stay again, have a wonderful day! Sincerely, Kelsey Pyke

"good experience at this motel"

4
24/10/2016

I used points and a voucher and paid very little difference, it all worked out well, breakfast was great and right off the freeway. It is close to the latest exhibit - Noah's Ark. It was nice to have some fruit to take with us and also breakfast was available to take with us also if necessary.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good afternoon, We appreciate your review. It is great knowing you enjoyed your stay with us! We are in between Noah's Ark and the Creation Museum, so we get many guests coming to visit those places. We offer our grab and go breakfast every morning, for who ever may need a snack on the road! In hope that you visit us in the near future, have a lovely rest of your day. Sincerely, Kelsey Pyke

"Friendly"

4
22/10/2016

A good price for a nights stay. Easy access off of I-75. Clean rooms and the staff friendly. Decent breakfast. Would recommend to others that are price conscious. Nice surrounding area for restaurants. Jeff worked the breakfast and was friendly and took care of the customer needs.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, Thank you taking the time out to write a review! We are happy to know that you enjoyed your stay, and to know that Jeff helped you with all of your needs! it would be wonderful to see you, your friends and family on your next trip to Florence, Kentucky! Have a blessed day. Sincerely, Kelsey Pyke

"Clean Hotel"

4
21/10/2016

After a long day of a family wedding and late reception we opted to stay here instead of driving home. Quick check-in and the night shift employee at the front desk was very sweet and accommodating. She understood our 5 and 6 year old were worn out and needed bed soon. Very clean room and comfortable bed. The breakfast was nice too. We will stay again if we're in town.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, thank you for writing a response. We love knowing that all of our guests have a comfortable stay. It was understanding that you had sleepy little ones, so we tried to make your check in as smoothly and quickly as possible. Hopefully we will see you on your next trip to Florence Kentucky! Have a lovely day. Sincerely, Kelsey Pyke

"Another satisfied customer"

5
20/10/2016

Although just stopping for one night on our way to Missouri, we were pleased with our stay, as we have been in the past. We will be staying here again on our way back and expect the same quality again

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning! It is wonderful to know that you have stayed with us in the past and have enjoyed your stay every time. We hope to always exceed your expectations for all of your future visits at Best Western. Thank you and have a wonderful day. Sincerely, Kelsey Pyke

"Noah would have loved it. dogs are allowed here."

5
16/10/2016

Clean, restaurants nearby, easy to get to ARK ENCOUNTER. I cannot rate the swimming pool because I did not use it. Loved the place. easy to find. use teh stoplight around the corner to get in and out onto the main highway. safer than pulling out near speedway.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, Thank you for taking the time out to write a review! It delights us knowing that you had a pleasurable stay and we were easy to find for you! Next time you visit Kentucky, make sure to bring your puppy! We look forward to seeing you again and meeting your fur baby. Have a lovely day. Sincerely, Kelsey Pyke

"Clean and nice"

5
14/10/2016

The hotel was very clean, the beds were comfortable and the blankets adequate for the season. There was some highway noise, but not unduly. The room was small. The chairs in the room really were not well placed for using, but that is so minor. I moved the chairs to our needs. The staff was helpful and pleasant, even though it was a busy night. By the time we arrived, the hotel was sold out. It was not in a location that was easy to access. Breakfast ready and hot in the morning and very tasty.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, we are so glad to know that you enjoyed your stay with us. It is in our apologies for the chairs not being placed correctly, and we will look into that. Thank you for your feed back! We hope to see you in the future. Have a great day. Sincerely, Kelsey Pyke

"Convenient and Clean"

4
02/10/2016

After driving for five hours through traffic jams and construction zones, I was relieved to finally reach our hotel. It was easy to see the Best Western sign from the expressway, and it was easy to get to it, too. We arrived after midnight, and there were signs on the doors saying they were fully booked for the night, so I was glad to have made reservations in advance. The clerk at the front desk was friendly, and we were quickly on our way to our room. The room itself was clean and comfortable. We got a good night's sleep, and we were glad the hotel offered a free breakfast so we could eat quickly and get back on the road. Unfortunately, this is my only negative impression of the hotel. I had eggs, which tasted like they were made from powdered eggs, some overcooked sausage patties and sausage gravy. The biscuits were burned, so I didn't bother with them. The woman running the buffet was unfriendly. There were three kinds off coffee offered, but the only container with any coffee in it was the decaf, which was not what I wanted. I waited and waited, but the coffee was never replenished. I ended up going back to my room to pack. As we left, I looked again at the coffee area, and all that was there was the decaf, so I had to go to the nearby Speedway to get my morning coffee. Still, everything else had been fine. When we checked out, the woman at the desk was friendly, and our checkout was quick and easy. So, overall, aside from the less-than-expected quality of the breakfast, this is a hotel I'd recommend. You will be pleased with the convenient location, the easy parking, and the clean, comfortable rooms. You may want to plan some extra time to go out for breakfast and skip the breakfast that's offered here. That's what I'll do next time.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, Thank you for giving us your review and letting us know how we can improve! On Best Western behalf, I do sincerely apologize that we did not making your breakfast experience with us the best. It will certainly be resolved so we can exceed your expectations on your next visit to Northern Kentucky. We enjoy knowing that everything else about your visit was wonderful! Have a lovely rest of your day! Sincerely, Kelsey Pyke

"Great Place To Stay"

5
29/09/2016

This Hotel was a great place to stay. It also was very easy to get off the freeway and to get back on the freeway. This Hotel was within 30 minutes of the "Ark" Museum which we attended. The staff made you feel like they appreciated you staying at this Hotel.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, we hope you are having a pleasant start to your day. It is very appreciated to have guests from all over come to stay with us. Hopefully we will see you again if you viit stage 2, 3, and 4 or the ark encounter! Have a great day. Sincerely, Kelsey Pyke

"A Good Night's Stay!"

4
27/09/2016

This was a good place to spend the night. It was clean and comfortable with a hot breakfast to start the day. They even offer to prepare a breakfast-to-go if you have an early flight. The only negatives were a very small eating area and a very small work-out room; but as a place to stay for one night, it served our needs very well.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, It is such a pleasure to know that you enjoy your stay even though we could not accommodate a large enough breakfast and work out area. We hope that this does not stop you from visiting us again. Have a great day! Sincerely, Kelsey Pyke

"Great hotel! Outside of Cinncinnati"

5
19/09/2016

Loved our stay at the Best Western. It's location it a little off the beaten bath - but what a hidden gem. The staff was extremely friendly and helpful. The hotel is clean and nicely decorated. Our room was great. Lots of parking and good breakfast options. I would definitely stay at this hotel again.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, thank you for your response. It is such a pleasure knowing that your stay with us went well. Here at Best Western, we try to make each guest feel as if they were at home. We hope that you come and visit us again! Have a wonderful day. Sincerely, Kelsey

"Outstanding stay"

5
14/09/2016

This was my best ever experience staying at a Best Western hotel. Staff were friendly and helpful and the room was comfortable with a refrigerator, microwave, free wi-fi and breakfast included. I chose to stay at this Florence hotel because it was within 10 miles of Cincinnati airport, close to restaurants and shopping and just over 30 miles from the Ark Encounter in Williamstown KY. I was pleasantly surprised at how wonderful my stay was and how exceptionally friendly the staff were.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning. We appreciate your review. It is good to know that you had such a pleasant stay with us. Here at Best Western, we try to make each individual guest feel as if they were at home. Hoping that you come back to visit us again, we hope you have a wonderful rest of your day. Sincerely, Kelsey

"Nice place"

5
10/09/2016

We didn't have reservations but they still gave us a nice, clean room. The girl at the front desk gave a better rate than we could find anywhere online. only down side is that they do not have cribs for babies. other than that, I'd stay here again

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning. We appreciate your review. It is wonderful to know that you had a pleasant stay. Hoping to make your future stay with us even more wonderful, have a lovely rest of your day. Sincerely, Kelsey

"Good stay"

5
04/09/2016

We stayed here for three nights and overall would recommend this hotel. The rooms are nicely decorated, very large, clean. The breakfast is very good, the only problem is finding a place to sit .........the breakfast area is way too small. Although we had a three day reservation through a third party, on the second day our door opens and in walks some folks who the hotel gave our room to. Even though at check in, it was confirmed for three nights, the front desk only had us for one night. The staff at the front desk did not apologize, they blamed the third party, that bothered me and I went back in the morning. The morning staff were very apologetic for what happened, I appreciated that. Would come again.

"Best Staff Anywhere"

5
03/09/2016

You will not find any better staff in all of Florence. We know because we have been to every hotel in the area. Kary, Jeff, Jean and all the rest are absolutely fantastic and will go out of their way to make your stay as pleasant as they possibly can. The rooms are always very clean and breakfast is nice and fresh. We are always very pleased, as we come to visit family several times a year. This is truly our "home away from home", and the staff never disappoints. We couldn't be happier with Best Western Florence. You won't be either. They are truly the best!!

"Overall Great Room... Fantastic Breakfast!!"

5
31/08/2016

Overall Great Room... Fantastic Breakfast!! Very Quiet... Very Clean. I had a very nice stay... Florence Kentucky is a great place to visit and staying at Best Western made my experience a successful one indeed.... Breakfast was excellent and the variety was huge... Loved the fresh waffles and the coffee was absolutely fantastic!!

"Best Western Inn in Florence Ky."

4
31/08/2016

The rooms were nice, clean and roomy. The bathroom was spotless and the towels smelt fresh and clean. The breakfast was tasty and fresh, however the heated food could have been much hotter. A little difficult finding the street into the property and the traffic at times would block the entrance.

"Great Location and Fabulous Staff"

5
29/08/2016

Everyone was a pleasure to come across. They are very accommodating and this is a great location. Many dinner options, shopping and things to do. They have a nice outdoor pool, but the hot tub was empty, that was the only thing I like to do. But I look forward to going back in September.

"Mediocre at Best"

3
28/08/2016

Room was clean, beds very uncomfortable. Breakfast was mediocre. The room we stayed in last year was much more comfortable. Room was clean. i would not walk alone outside of hotel. Area does not seem safe.

"Great experience"

5
22/08/2016

Great place to stay. The price of this location was reasonable, and a great location for visiting the Ark Encounter, or the Creation Museum. The check-in was smooth and the front desk staffing was always pleasant. The rooms were good size, clean, and good housekeeping. The breakfast was excellent, with a lot of hot and cold items. This location has an outdoor pool, but we did not have time to use it. There are numerous locations for restaurants ranging from walking distance to driving 1- 5 miles. Something to please everyone.

"Great family experience"

5
22/08/2016

The friendliness of the staff and quality of the room and amenities were outstanding. We chose this Best Western based on location and rewards points. Based on our experience with this stay, we will stay here again when in the area.

"Best BW I have been to."

5
20/08/2016

The staff was excellent and went out of there way in all ways to make and see that our stay was pleasureable. The location of the motel was perfect for all types personal/business needs that that are needed, also plenty of near by restruants to choose from for any meals. Excellent location.

"Clean and friendly"

5
15/08/2016

I recently completed my 4th stay here and we will keep coming back :) Always a friendly staff and super comfortable beds!! Slept great during my stay. Fresh food in the morning for breakfast, great pool area and all around relaxing spot.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you so much for all your kind words. Our staff takes a lot of pride in welcoming our guests and we are happy to have welcomed you 4 times now. Our beds are brand new and it warms our hearts to know you had a wonderful sleep during your stay with us. We are looking forward to your 5th stay. Have a wonderful day. Kary Moore-GM

"My first experience at Best Western was overall an excellent excperience"

5
08/08/2016

Clean, friendly environment. Awesome breakfast and very helpful staff. Great location if you need to zip into Cincinnati to catch a game or riverboat ride. Convenient to many great locations and restaurants. Front desk staff went out of their way to help in any way possible.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for taking the time to give us your thoughts on your stay! I am please to here that you had a wonderful time and that our staff took great care of you! We hope that you will return on your next trip to Cincinnati area! Have a wonderful day! Sincerely, Destiny Feeley - Front Office Manager

"good price, friendly staff"

4
07/08/2016

Our first stay at a Best Western: very reasonable price for five nights (reserved 4 months in advance). Bed was comfortable enough for us to sleep, noise level was good, staff were very friendly and mostly helpful. The room didn't seem fresh and clean, just a little of a smell (not cigarette). Breakfast food, what was offered, was plentiful. Not much variety from day to day, area wasn't sufficient to serve everyone graciously. Best sausage gravy we've ever had at a hotel, biscuits among the worst. If you're a tea drinker (anything other than regular Lipton), you need to bring your own. The good price tends to make up for the atmosphere. But we prefer an itemized bill/statement at the end of our hotel stays.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your review! I am sorry that not everything meet your needs or expectations, we do strive to give all of our guest an excellent experience. Also anytime you need a copy of your bill, the clerk at the front desk would be happy to print a receipt out for you! We hope to see you on your next stay in Northern Kentucky! Sincerely, Destiny Feeley - Front Office Manager

"Awesome!"

5
01/08/2016

Everything was great! Chelsie at the front desk was friendly and very nice, rooms were super clean, Jean in housekeeping did a fine job! the pool was great too! I will stay here again. They offer breakfast and a snack in the afternoon, rates were reasonable also. Thanks Again!

BESTWESTERNFLORENCE, Public Relations Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for this wonderful review! So glad to hear that you had a very pleasant stay and we hope to see you again soon! Sincerely, Destiny Feeley - Front Office Manager

"Clean & Decent "

4
31/07/2016

My family & I stayed here last night, in 2 separate rooms. Every decent hotel/motel was nearly booked, so when BW had the 2 rooms available, I was a little skeptical. We had to accommodate 2 adults & 5 children. BW was a clean, decent place to stay & had a pool. I would stay there again with my family! Nice staff, too!

"Nice place to stop overnight"

4
28/07/2016

I wouldn't stay here long term, but it's a good place close to freeway on the way south from Michigan. Rooms could be cleaner and cameras in hallways make you wonder how unsafe it is. Breakfast was good. Lady at the desk was very friendly and welcoming.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! I assure you that this is a very safe hotel and area! Glad to hear that you enjoyed your breakfast and that are staff took care of you! We hope to see you again the next time you are in town! Sincerely, Destiny Feeley - Front Office Manager

"An Average Best Western "

3
28/07/2016

The room was OK, but showing some wear. The hallways were dimly lit, and the hot tub was broken. Our room was quiet and clean. The staff was friendly and helpful. The popcorn was a nice treat. Although this was an average Best Western, the price was too high.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your review. I apologize for the hot tub being down, we have had some maintenance issues with it. Sorry your experience with us was not what you expected it to be but we do hope you will give us another try the next time you are in town. I hope you have a great day! Sincerely, Destiny Feeley - Front Office Manager

"Fun Weekend- with husband"

5
27/07/2016

We stayed here while we were in Cincinnati for the Jazz Festival. The hotel was 11 miles from Paul Brown Stadium an it was a quick drive. The hotel was clean, rooms had microwaves and a mini-fridge. The staff was really nice and helpful. We had help getting our bags in from the car (which doesn't happen a lot) and the manager was very nice. They serve popcorn in the evenings and the hot breakfast was really good. I would stay here again. I was very pleased with my stay. The only negative was that the shower was really slow to drain but that was very minor.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your wonderful review! I love hearing that your time here at the BW and in Cincinnati was a great experience! We hope to see you for Jazz fest 2017! Just give us a call when you're ready to book! Have a wonderful day! Sincerely, Destiny Feeley - Front Office Manager

"Good stay"

3
26/07/2016

Room was clean! Breakfast was just ok, had cold gravy! Beds were comfy. There was a pool but we didn't use it. Outside area was not real appealing but why do people throw trash down? I felt safe and slept well here.

"Nice Property"

4
24/07/2016

We stayed here for the close proximity to the Ark Encounter. Makes for a great nights rest before a short drive to the Ark the next day. Hotel is nice, quiet, and convenient. Many great restaurants are also nearby with large variety of food. Recommend.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review and your recommendation! We hope you will stay with us again when you are in the area! Have a great day! Sincerely, Destiny Feeley - Front Office Manager

"Kentucky Travels"

3
23/07/2016

Nice quite room. Seemed pretty clean. I would stay here again, but very disappointed that when I check rates this one was very competitive, then realized I had put in wrong month went up almost thirty dollars a night for a month earlier than first quote. That seems really unfair.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning, hope you are having a great day! I apologize that you were dissatisfied with the rates, this is a busy season for us so the rates do fluctuate. We hope that you will come see us again on your next trip to Northern, Ky! Sincerely, Destiny Feeley - Front Office Manager

"Great Night Sleep"

4
23/07/2016

We chose this hotel because we were headed south out of Cincinnati the following morning and did not want to get caught up in traffic. The hotel was in a perfect location. When we arrived the young man at front desk was very helpful. Our room was clean and the beds were very comfortable. If you want a good nights sleep and are in the area around the Cincinnati airport I would definitely recommend the Best Western in Florence

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for your review! Glad to hear that the location, amenities, and staff meet all your needs and helped you during your stay with us! And thank you for the recommendation, we value your business and hope to see you again soon! Sincerely, Destiny Feeley -Front Office Manager

"Great staff, good room, overall great value"

4
19/07/2016

We had a nice stay, the room seemed recently updated, was clean & comfortable. The in-room AC was a little quieter than some other places we've stayed (but still a bit noisy). The staff is extremely friendly and helpful; we felt very welcome. If we come again next year, this is where we'll stay and I would not hesitate to recommend this hotel to friends. We booked our room in December for a 3 night stay for NASCAR race weekend and got a super rate (cancelable until 4pm day of arrival!). We checked and the price went up considerably as time went on, so it pays to book early!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! We are happy to hear that you enjoyed your stay with us and look forward to seeing you next year at race time! Have a wonderful day! Sincerely, Destiny Feeley- Front Office Manager

"Great stay!"

5
16/07/2016

This hotel was easy to find, clean, and the beds were awesome! It isn't often I find beds that are comfortable, but this one hit the spot! They also served a full breakfast of eggs, sausage, biscuits, and gravy, along with the usual waffles, muffins, fruit, etc. I would definitely use this hotel chain again!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Glad to hear your enjoyed your sleep and breakfast while staying with us and we hope to see you the next time you are in town! Sincerely, Destiny Feeley - Front Office Manager

"Never stay anywhere else"

5
15/07/2016

I love staying at this hotel! We always have a great stay. The staff is always very friendly and helpful. They got out of their way to help make your stay more enjoyable. The rooms are always clean and in great shape.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good afternoon! I just wanted to say thank you for your loyalty to this hotel and for this wonderful review! We appreciate your business and look forward to your next stay with us! I hope you are having a great day! Sincerely, Destiny Feeley- Front Office Manager

"4 night stay near Ark Encounter"

3
10/07/2016

Rooms were nice and bed was great. Hotel in desperate need of better lobby and breakfast area. Florence area is great location between Cincinnati, OH, and in Kentucky's New Port area, Ark Encounter, Creation Museum, Speedway,St. Louis and other attractions.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for your review! I am glad you had a pleasant stay! Sorry for the inconvenience of the small lobby and breakfast area, but we do hope that you will visit us again! Hope you have a wonderful day! Sincerely, Destiny Feeley - Front Office Manager

"Very Pleased!"

5
10/07/2016

Rooms were clean and a nice size! We had two queens and a pull-out couch. Beds were better (more comfortable) than my own top-brand mattress at home! Extremely good breakfast - breakfast burritos, waffles, yogurt, fruit, breakfast bars and a variety of other choices! The staff was helpful and pleasant when booking the rooms over the phone!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for this wonderful review! I am pleased to hear that you had a great experience while staying with us here at the BW and we hope to see you again on your next trip! Have a great day! Sincerely, Destiny Feeley -Front Office Manager

"Friendly and clean"

4
09/07/2016

Our family was up for a week. It was the perfect distance between the Creation Museum and the Ark Encounter. The breakfast is a full breakfast. This adds value to the stay. The pool was nice and warm. They also have a couple to look up items on the internet if you have such a need

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning Mr. Rose! Thrilled to hear that you enjoyed your stay, it was a pleasure having you stay with us! We hope that you will visit us again! Have a great day! Sincerely, Destiny Feeley - Front Office Manager

"Dissatisfied with hotel service"

2
27/06/2016

Had to wait 40 minutes along with 3 other guest to try and get checked in due to hotel attendant not being on premises of hotel at 7:40pm on 6-24-16. No one at desk on checkout at 6:50a on 6-25-16. Breakfast wasn't available at 6:00a finally they had some of the breakfast items ready at 6:40a, 2 other guest left they were tired of waiting for breakfast. No one seemed to care about how the hotel was ran.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for bringing this to our attention. I sincerely apologize for no one being at the desk to help you when you arrived and that breakfast was not ready on time. This is not acceptable. Please give me at call at 859 525 0090, to further discuss this matter or if there is anything else I can address for you! I hope you have a wonderful day! Sincerely, Destiny Feeley - Front Office Manager

"Quick stop "

4
26/06/2016

Stayed while visiting Northern Kentucky University. Room had everything we needed and the breakfast got is going. The gentleman waiting on everyone during breakfast was super nice! Room smelled a little of smoke. As did the hallway. Overall, we were happy.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for choosing to stay with us while visiting NKU. We are pleased to hear that your stay was wonderful. Jeff, breakfast attendant, is a true asset to us here and we are so glad that you acknowledged his wonderful customer service skills. I apologize about the smoke smell, we are 100% smoke free property. Have a blessed Monday. Kary Moore-GM

"Enjoyable stay while visiting our son"

5
26/06/2016

We spent five nights at the Best Western Florence while visiting our son, who had just moved to the area. All aspects of our stay here were very pleasant - the room was clean and the bed very comfortable. The hot breakfast was much appreciated, and all of the staff were extremely friendly and helpful - especially when the smoke alarm in our room went off one morning at about 1 a.m. They quickly moved us to another room and followed up on the problem later that day (it was a faulty battery).

"Staff pleasant"

3
26/06/2016

Another Best Western but with good beds! Front desk took care to put all of my blue ice from my cooler into their freezer (that was a huge plus). They had 18 rooms filled with a youth group on our visit and only briefly heard the kids.

"Nashville stop"

5
25/06/2016

Everything was great. Room was ready and clean,when we arrived. The front desk person was friendly and effecient. Our morning breakfast was very good! The price was in the range we were looking for. We were traveling to Nashville from northern Ohio and this was about a half way stop for us. We wanted to break the trip up a bit as we were traveling with a 10 and 2 year old. Thanks for the nice stay!

"Some disappointments"

3
23/06/2016

I was in Cincinnati on business and had a flight out of CVG. I figured on staying at an hotel near the airport and chose this hotel knowing it had no shuttle service to the airport. It has good ratings, a good rate, looked nice and is near the airport. Near enough I thought that the cab fare would be cheap. However the cab ride was $25 which made the stay more expensive than hotels with shuttle service (though less attractive). Other negatives were the nonchalant personnel, blah locale and so-so breakfast. With that rant aside however the hotel itself was very nice and the room itself clean and comfortable. Everything worked properly (tv, fridge, microwave, climate control). Although there was a surge of people arriving it was quiet and I had a great sleep. Unfortunately in the future if I require transport to CVG I will stay elsewhere.

"Best Western-Florence a Great Value !"

5
19/06/2016

Managers and Desk staff are fast, friendly & helpful - good selection at hot breakfast - rooms updated - great beds, air-conditioner, microwave, refrigerator & TV. Great location just off I-75 south of I-275, and close to area attractions.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning, I would like to personally thank you for your kind words about the hotel and the staff. We are glad you enjoyed your stay with us. Have a blessed day. Kary Moore-GM

"Excellant Hotel"

5
13/06/2016

Great motel to stay at. A great location near many restaurants Manager checked us in and had a form printed up showing all the restaurants in the area including the distance to each with directions. We arrived a little early and they got us in our room right away with a lady from the laundry room finishing up with the correct pillows.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for the wonderful review, we strive to make sure our guest feel like they are at home. We enjoy having a list of the area restaurants for our guests ready for them at check in. Have a wonderful day. Kary Moore-GM

"Very Nice"

5
29/05/2016

Great room, comfy bed.. Outlets on all lamps for C-paps or other devices. Large bathroom, well decorated, clean, fridge and microwave. Office staff was very accommodating. Automatic lights and green policy. Energy efficient. Great location across from "Florence Y'All Mall" and every restaurant of you Choice.. I highly recommend the Mexican restaurant on hwy 18 and Houston. We have been going there for years when it was the only building in the area.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for kind words about our hotel and recognizing our "Go Green" Policy and all the details about your stay with us. I would also like to agree with your recommended Mexican restaurant, Rio Grande is my pick. Sincerely, Kary Moore-GM

"Pleasantly Surprised"

4
23/05/2016

Although we normally stay in Marriott Hotels, because this was only a 9-hour overnight stay passing through this area, we decided to stay at a more wallet-friendly hotel. This Best Western got really good reviews, was offered at a good price, so we decided to stay. We were VERY pleasantly surprised...... Super nice staff, super comfy beds, clean room & breakfast included. We would DEFINTELY stay here again when passing through the area. The only "down-side" to the hotel is the free coffee they offer is definitely a value-type coffee. An upgrade to a better coffee would be nice but, other than that, great place to stay!

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Good Afternoon, we are glad you enjoyed your stay with us here in Florence, Kentucky and even more glad that you gave our hotel a chance to accommodate you. We sincerely apologize about the coffee that we offer. We will be looking forward to you return next time you are in the area. Sincerely, Kary Moore-GM

"Decent but nothing outstanding"

3
20/05/2016

The hotel is basic in my opinion, the bed was good/firm. The A/C worked and was quiet. Bathroom was Very Clean. The hotel hallways smell odd. The carpeting the hallways needs to be cleaned or changed, dirty. The room smell was a bit the same but you can live with it. Check in staff that day we arrived was Very Nice. We used points so it was worth it for us. Not sure how much the rate for a night stay would be to determine if worth the wild to stay here or try a more upscale hotel. Location is great, easy to drive over to downtown Cincinnati.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning, thank you for your review. We appreciate you pointing out the positives and negatives about your stay with us. We definitely will be using the negatives you had during your stay and making sure they are fixed immediately, we apologize that you had some. Thank you for the positive compliments you gave about our staff and hotel. Have a wonderful day.

"Good choice for a hotel"

4
17/05/2016

Clean & comfortable . Nice breakfast with good variety of items . Extremely friendly and helpful staff . Bed was comfortable . Was surprised to find refrigerator and microwave in the room as well . Everything about our stay was just enjoyable & would certainly recommend this hotel .

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning. Thank you for your review! We are very pleased to know that you have a wonderful stay with us. Have a great day and we hope to see you back soon!

"Affordable and clean hotel"

5
15/05/2016

This hotel is very affordable. I was very happy with the cleanliness of our room. The Wi-Fi worked great and the staff was very helpful. The beds were comfortable as well. My only complaint was that the breakfast was not the greatest. The eggs and sausage gravy were cold. We did not complain as we were in a hurry. But, they did have a variety of cereal, yogurt, bagels and danishes.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good evening, It is a pleasure to know you enjoyed your stay with us. We do apologize for the inconvenience of the breakfast you had. The issues have been resolved and we hope to see you back soon! Have a lovely night. Sincerely, Kelsey

"Good hotel"

3
15/05/2016

Stopped here to sleep for the night on the way to NC. Clean and updated, easy check in. Slept well, staff was friendly and helpful breakfast in AM was OK. Would stay again. 200 words minimum 200 words minimum 200 words minimum 200 words minimum

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good evening! We appreciate your review and are pleased to know you enjoyed your stay with us. We hope you visit again soon!

"Good as an inexpensive two night stay"

3
11/05/2016

As seen by the title this is a national chain hotel. As such the room was adequate, the bed comfortable, the desk attendant great and it was clean. On the downside, the room was small, although equipped with a microwave and refrigerator but seating at the business desk was nearly impossible because of crowding. The free breakfast was good but nothing special. The breakfast area also suffered by being too small to accommodate the guests.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good evening. Thank you for your review. We our improving our breakfast, and getting guests feedback to see how we can make this the best stay for you. Hoping to see you again soon, have a blessed night.

"Nice"

5
09/05/2016

Very nice clean rooms reasonable pricing,a lot of parking space...breakfast incredible beautiful comfortable...pool clean and nice...it wowed me..its on a Main Street with restaurants walking distance..I'll recommend to anyone...lovely hotel...VERY NICE

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you very much for your review about your stay with us here in Florence, Ky. We are pleased that you recognize everything we work very hard to do for our guests and we look forward to meeting everyone you recommend us to. Have a wonderful blessed Sunday. Kary Moore-GM

"Nice place"

4
09/05/2016

Nice clean place with comfortable beds. The only downfall I saw was the hallway had a bad oder. Not sure where it came from as it appeared to be clean. Employees were friendly and helpful. Breakfast ba was pretty good.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for the compliments about our hotel and we are glad that you had a comfortable, well rested stay with us. I do apologize about the odor in the hallway, and we will have this issue fixed immediately. Our employees are some of the best and I thank you for acknowledging them. You have a wonderful blessed day. Kary Moore-GM

"Traveling through"

4
05/05/2016

We knew this place was a good choice immediately. The staff was very pleasant and lobby area clean and neat. Our room was exceptional with all the bells/whistles. We asked for directions to eateries and were directed to lots real close. The breakfast in the morning was great. All in all this is a great place and will definately stay again!!

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your review. We love knowing that our guests enjoy their stay with us. Here at Best Western, we strive for nothing but the best. Hoping you visit us again for another wonderful stay, have a great day. Kary Moore-GM

"Cozy, Well-Rennonvated, Large Rooms and Excellent Hospitality"

5
04/05/2016

We arrived to be greeted by Christine a very professional and hospitable receptionist. She was super accommodating and informative, and provided us with extra coffee on request. She met our special room request, and ensured all was in order. My husband loved the breakfast that was varied everyday. The rooms were beautifully renovated and quiet. Great value. We plan on staying here every month when we come back on business.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Your review is so helpful to our guests and I thank you for that. Your comments allow my guests to make sure they have a great stay. Thank you for the kind words about Christy she is a true asset to our property. I thank you for taking your time to do this. We love to hear that your stay was great. We will see you again! Kary Moore-GM

"Brand New Furniture"

5
02/05/2016

This Best Western wasn't real big but it is big on Hospitality. Very Very Clean and nice staff. Room was brand new and they have a popcorn machine on lower level for guests between 3 and 6 I believe. I noticed this place got awards and I could see why. The breakfast had a nice selection. Highly recommend this place. Lots of nice restaurants around also.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your wonderful compliments on our property. We try our hardest to ensure 100% satisfaction. We enjoy seeing reviews like yours. Comments as these allow us to see we are achieving our goal. Have a wonderful day. Kary Moore-GM

"Good Stay at a decent price"

4
23/04/2016

We had to overnight in Cincinnati due to unavailability of rental car to go to Louisville, KY. At the last minute, we found this hotel which offered us a decent price. The only drawback was lack of a courtesy shuttle to/from the airport. Still, overall, we were pleasantly surprised with quality of the room and then again, with breakfast in the morning. It is a little pricey when you add up the taxi charges ($25/way) but if comfort is a factor, you can consider this well.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good afternoon. It is such a pleasure to know that you had a good stay with us! We try to make every guest feel as if they were home. Hoping you stay with us again, have a wonderful rest of your day. Sincerely, Kelsey

"Should of Slepted on the Floor"

2
18/04/2016

We booked a room here because of the price. Overall the size of the room was good, plenty of space for the two of us. Included a microwave & refrigerator, it had a King Size. We also requested a room on the first floor which they did provide. The shower was great, plenty of water flow! No little fine mist that doesn't do anything. The breakfast was pretty good considering the breakfast area was somewhat small. Fair selection of items. Not just cold cereal & rolls. What we didn't like about the room, not enough lighting. The bedside lamps had energy saving bulbs that did not give off many lumens. Same with the one walk lamp and desk lamp. One corner was very dark because there was no lighting there. My wife commented that trying to read in bed was a challenge because of the poor lighting. But our main complaint was the lousy bed. Very uncomfortable, we both woke up with back aches, which never happens in any of the other multiple hotels we've stayed in. also the fitted sheet did not fit and overall the sheets were not comfortable. I was not rested when I got up. I don't know if we just got a room with a bad bed or what. But we would think long and hard before booking here again.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning. We are pleased that you enjoyed the size of our room, however please accept our sincerest apologies that you experienced bad lighting and an uncomfortable bed at our hotel. Our beds are brand new and we do get a lot of compliments about them. We will be checking the room to make sure that this gets fixed immediately. We want to thank you for telling us about your experience with us. Hope you have a wonderful day. Sincerely, Kary Moore-GM

"Restfull relaxing"

5
01/04/2016

After 2 days on the road I was ready for a relaxing evening.. This was achieved thanks to this newly renovated room and the suggestion by Kay Moore to take this room.. This room was also equipped with a shower chair for those who could not stand. it also had a hand held shower head as well as the ordinary on the wall.. Very good thinking. Only thing that would make it easier to maneuver would be to have a computer chair on wheels such as they have in Athens Alabama.. All in all I would not hesitate to stay here again if my trips lead me in that direction.. Easy to find and easy to get to restaurants thanks to their handy guide Hi five to Florence Kentucky

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning, I hope you are having a wonderful day so far. We are very pleased to know that you enjoyed your stay with us. Here at Best Western we strive to make sure all of our guest feel as if they were at home when they stay with us. Hoping to see you back, thank you for your review. Sincerely, Kelsey

"Great place to stay"

5
23/03/2016

We were traveling to GA, and needed to stop for the night, after driving through Cincinnati. We did not want the morning rush hour. This BW was clean, and had comfy beds. Breakfast was typical hot breakfast. Close to I-75.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning! We are happy to know that you enjoyed your stay with us. At Best Western, we want out guests to feel as if they were at home. Hoping to see you again, enjoy the rest of your day. Thank you, Kelsey

"A standard Best Western. Does the job"

3
12/03/2016

Not too nice Breakfast is standard The room is clean and nice Everything is just right. But nothing more The "fitness center" could be improved (no recline on the walker) Stuff is very nice and helpful

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your review! I am sorry that everything did not meet you expectations, there are plans in the near future though for many great renovations to our hotel though! Glad to here our staff treated you well though. I hope you will consider staying with us again! Sincerely, Destiny Feeley Front Office Manager

"GREAT hotel!"

5
07/03/2016

This place was awesome! It was right off the interstate and was really easy to find. It is also a short drive from downtown Cincinnati and downtown Newport.The exterior and interior are in need of some small repairs, but it was very clean. The staff was super friendly and check in/check out was quick and easy. The room was really clean and fairly modern. The bathroom was also clean and had a huge counter top and mirror. They even provided make-up remover wipes. The bed was really comfy and there were lots of different pillows provided. Breakfast was complimentary and offered bagels, yogurt, eggs, potatoes, cereal, oatmeal, and a waffle maker. I would definitely recommend this hotel to anyone staying in Cincinnati.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you very much for this wonderful review! Pleased to here that you enjoyed your stay here at the BW! We strive to give the best experience we possibly can for all of our guest and yes I agree it is a very convenient location. Hope to see you again soon! Sincerely, Destiny Feeley Front Office Manager

"Disappointed"

3
06/03/2016

We arrived late after a very long drive and the check-in process took almost 20 minutes. We were then directed to a room that had not been cleaned or made-up after the previous guest. We had to make our way back down to the lobby and after another 10 minutes were finally given another room. The bathroom was "old". Cold breakfast items were good, hot items horrible.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your review. I am very sorry to here than your stay with us was not satisfactory. I apologize that the room they sent you to was not ready when you went in. I assure you this is not a reoccurring situation here. I hope that you will consider staying with us again and if you have any questions or any other concerns, please give me a call at 859 525 0090. Thank you again and have a wonderful day! Sincerely, Destiny Feeley Front Office Manager

"solid motel just off I 75"

4
24/02/2016

This is a very good motel as are most Best western motels. The room was spacious with a king bed and a good mattress. Motel has all the usual amenities although we did not stay long enough to experience them. Has an excellent hot breakfast. The only cons were that the bathroom could use some touching up re tile, etc and the WiFi was extremely slow, probably the worst that I have encountered in a long time.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for taking your time to write a review! I am sorry to here the bathroom was not up to standard and that the WIFI lagged that evening. We are doing some remodeling on the hotel this year though! I am glad to hear you enjoyed your stay though and I hope you will come see us again! Sincerely, Destiny Feeley Front Office Manager

"Nice place. I would go back."

5
23/02/2016

Our room was recently updated. The bed and the linens were quite nice. The breakfast room was a little crowded but the selections were good. It is located within a quarter mile of the expressway. Good stopping point for an overnight.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for your review! I am glad to hear that you enjoyed your stay here with us and we hope you choose to stay again with us on your next trip. Have a great day! Sincerely, Destiny Feeley Front Office Manager

"Glad we stayed here!"

5
22/02/2016

Our experience here was only positive! From the moment Kelsey greeted us in her very pleasant way, everything and everyone made us feel at home. Cookies and nachos were available from 6-8pm in the lobby in the evening. Board games were also available for some family fun time. Our room was spacious and the bed was comfortable. Kelsey helped us find the area with the most restaurant choices, which was only a short distance away. There were discounts or perks available at several places if you show your room key. The location was handy to the freeway, too.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for this wonderful review! Glad you enjoyed our hospitality and that our staff helped you with all your needs! Hope you will stay again soon! Sincerely, Destiny Feeley Front Office Manager

"Helpful and Friendly Staff (Thank you Kelsey!)"

4
21/02/2016

I'm writing to say a BIG thank you to Kelsey and her manager Kary for resolving an issue that Expedia could not! I was caught up in a big ice storm that grounded all flights out of Washington, DC. When I called Expedia to inquire about either changing my reservation for the following day or canceling the room, I was told that the hotel had refused to accommodate the request and that I was out of luck. However, the following day I spoke with Kelsey at the front desk at Best Western and she assured me that NO ONE from Expedia had called her or her manager. She went on to tell me that she'd be happy to speak to her manager about the matter and help get it resolved. True to her promise, the following morning, she'd slipped a letter under my room door assuring me that they would issue a refund but because I had booked my rooms through Expedia I'd have to call Expedia and ask them to issue the refund. Thanks to her efforts, I was able to finally receive a refund (after three and a half hours on the phone with Expedia). BTW, I strongly advise anyone who is traveling to try and book flights and hotels directly through the airline or hotel. Also, the rooms were clean and the breakfast was great since we were on a business trip and had little time in the morning.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Afternoon! Sounds like you had some troubles when you first arrived! I'm glad that Kary and Kelsey were able to help you resolve this issue quickly! If you have any questions or future reservations you'd like to make do not hesitate to call! Hope you have a wonderful day! Sincerely Destiny Feeley Front Office Manager

"Pretty Nice!"

4
19/02/2016

We stayed here for 2 days last weekend and it was very nice. Rooms were clean, staff was pleasant, and it is probably the best value for the money in the Florence Kentucky area. Breakfast was above average, and beds were comfortable. Highly recommended!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! Having another satisfied customer is what we strive for! Thanks for the recommendations as well! See you next time! Sincerely, Destiny Feeley Front Office Manager

"Clean, disappointing breakfast"

3
19/02/2016

Stayed previous night at Best Western in McDonough. Bed did not compare to the comfort at McDonough. Breakfast food sounded better than it tasted. Eggs over cooked and dry. Waffles not cooked in center. Orange juice was soured. Yogurt was warm. No butter. Just discolored margarine. Bedding was very nice. Was expecting same quality that I had at the Best Western in Mcdonough. Did not happen

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Afternoon! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Destiny Feeley Front Office Manager

"Clean and friendly, a great value for good night's sleep"

4
17/02/2016

We stayed one night in February 2016 while headed south on the I-75. The hotel was easy to find from the highway and there was plenty of parking. The hotel is very clean and the staff was very friendly. While it is a little dated, everything is well maintained and worked properly. The wifi worked well, the beds were comfy and the bathroom was nice enough. The breakfast in the morning was great, with a waffle maker, a selection of cereals and breads and some hot food options. We were very happy with our stay and feel like we got a great deal on our room.

"Decent hotel, clean room"

4
14/02/2016

We were passing through and stopped here overnight. The hotel is decent and the room was clean. The only thing that was not great was the room smelled like cigarette smoke, but the room was non-smoking. The breakfast was good and a nice variety. The staff were very friendly too.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Afternoon and thank you for your review! I do sincerely apologize for the smoke smell. Yes we are a completely non-smoking facility, so I am very sorry if someone broke that rule while you were staying with us. We hope that you will come stay with us again! Sincerely, Destiny Feeley Front Office Management

"Would stay here again"

4
11/02/2016

Was on business in Cincinnati. It was only a short 10 minute commute to downtown. And less than 1/2 the price of the downtown hotels. Decided to Although the non-smoking room had a smoke smell it was clean and comfortable with a good deal of space. Staff here are very helpful & friendly.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning! We are very pleased to know that you enjoyed your stay. It is in our sincere apologies that your room smelled of smoke, and we do aim to fix it promptly. Hoping to see you back again soon, have a wonderful rest of your day!

"Good Value"

5
09/02/2016

This Best Western motel was nice. The room was clean and the bed comfortable. The breakfast selection was varied and good. The staff was very friendly and helpful. I think it was a very good stay for the price.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! We strive to give our guest the best experience they can have while staying with us! Glad to hear we meet your expectations! Please visit us again soon! Sincerely, Destiny Feeley Front Office Manager

"Great quick stay"

4
09/02/2016

We were traveling and only stopped for a few hours to sleep and get showered up before continuing on. We would come back to this location and probably will shortly. Staff for the most part were very pleasant. There was a lady in the morning that we were not sure worked there or not. She was kinda gruff and a little miffed that we wanted a receipt, but quickly got us someone to assist in our check out.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for taking the time to write a review! On behalf of the team member you came in contact with at check out, I do apologize for any rudeness. I hope that you will come back soon though, we look forward to having you again! Sincerely, Destiny Feeley Front Office Manager

"Lifesavers!!! GREATEST CUSTOMER SERVICE!! Clean rooms"

5
09/02/2016

We went for a college visit and stayed the first night at this location. We decided to stay an extra day and because of the cleanliness and great breakfast. The morning we left I locked my keys in the car. I asked at the front desk if they knew any reasonable locksmiths. I was greeted by Ashley and Kelsey and they first suggested the maintenance man.. He was unable to help and they then suggested the auto dealership next door. (they offered to help crack into the car as a last resort!!) I was able to get help there and was on my way. Both ladies were so friendly and helpful I will never forget the great way I was treated. I can recommend this Best Western wholeheartedly!!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for this wonderful review! I am not one to brag but I will say I feel that we do have a wonderful staff here at the BW in Florence, Ky and I am glad that they were able to help you resolve your problem! We hope that you will come stay with us again your next time in town! Sincerely, Destiny Feeley Front Office Manager

"good place to stay"

4
29/01/2016

This hotel is a good place to stay. The location is quiet but close to the Interstate. Service is excellent.When the room was checked out, found that the room was not made up and smelled of smoke. Requested a room change and was immediately upgraded to a much better room for the same price. Breakfast was good.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for taking time to write a review. I would like to apologize that the room you were first assigned was not ready for you to go in but I am glad to hear it was quickly resolved and that you were satisfied with you stay here at the Best Western Inn! We hope that you will stay with us again! Have a wonderful day! Sincerely, Destiny Feeley Front Office Manager

"Clean, affordable and nice staff"

5
25/01/2016

If you want a clean room with refrigerator, microwave, blow dryer and coffee maker at an affordable price, then this is the place for you. Staff were very friendly and helpful. Coffee and fruit in lobby 24/7.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for your review! I am glad you found everything to be accommodating for you and that you enjoyed your stay! We strive to make sure our guest have everything they need and want to make sure you feel like you are at a home away from home! Hope to see you again soon! Have a great day! Sincerely Destiny Feeley Front Office Manager

"A Greta Play To Stay"

5
21/01/2016

Have staying at this motel for approximately 12 years on our way to and from Florida. It is a very clean and well kept motel and the staff is nothing but great. We plan to stay here for many more years.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning ma'am and thank you for taking the time to write a review! We appreciate your loyalty and love for our hotel and can't wait to you see you next time! Sincerely, Destiny Feeley Front Office Manager

"Business trip great hotel"

4
17/01/2016

A typical mid range American hotel, large rooms ( 2 queen beds) table big bathroom. What made it was the staff, really nice genuinely friendly people, couldn't do enough to help. The hotel breakfast was adequate, typical buffet style, reasonable times in the week and weekend. The hotel has no food in the evenings but across the road is a popeyes and Subway, a little further on a steakhouse (great ribs and wings), easily walkable, as is the Mall which is across the car park from the steakhouse, inside the usual food court stuff. Hotel is only 20 minutes from the airport by taxi.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for your review! We are pleased to hear that you had an enjoyable stay and hope to see you again soon! Sincerely, Destiny Feeley Front Desk Manager

"Front desk staffing "

4
12/01/2016

BRING KELSEY BACK! Where has she been? She's a full time worker yet I haven't seen her lately. She's the most incredible people person I've ever met. No one else that works the front desk is even comparable. She the most helpful, polite, makes the stay 100xs more enjoyable. If she's gone we're never coming back, and we've been here a couple months. She's came to our room late at night just to vacuum, very helpful with directions when needed. She's just simply amazing, professional, well mannered. Hotel wouldn't be top of my list if not for her.

BESTWESTERNFLORENCE, General Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your wonderful compliment on our team member; we strive to have members that enhance our guests experiences. We are thrilled to have Kelsey enlighten our guest with true customer service. We hope that you give our other team members an opportunity to enhance your stay as Kelsey has in the past. Thank you again for the wonderful compliment on Kelsey and her attributes towards your stay. Sincerely, Kary Moore General Manager

"Poor air quality - mold/dust issues?"

2
07/01/2016

Waited a few weeks to write this review, as I wanted to fully think through my thoughts. After staying at this property, I was very surprised at the high TA ranking. Background: I did not pay for my two nights, instead I redeemed points from a credit card rewards program. If I had indeed paid, I would have talked with management and most likely asked for a refund. The Good: Breakfast look fresh and varied, nice selection. Property provides good details on the surrounding area, including food delivery to the hotel. Bed was very very comfortable and very very clean. The Bad: Hotel lobby air just smelled bad/musty when I walked in. Property didn't clearly state it allows smoking. When I checked in and realized smoking was allowed, I nicely tried to ask that my room be far away from smoking. Clerk just said that they could move me if there was an issue. I HATE moving after unpacking, that's why I asked upfront - to avoid a ton of back and forth. I would have expected the staff to know the property enough to understand which rooms were farthest away from smoke. Later, I realized my symptoms were actually tied to my dust and mold issues - and I saw mold in the floor tiles of the bathroom. The room was also extremely musty. Room furnishings, outside of the bed and tv, were extremely worn - scratches on furniture, etc. The Ugly: Air quality in this hotel was sub-par at best. I had trouble breathing and sleeping. My allergies are under control for the most part, so I notice when they flare up. I have not experience such a flare-up in a year, even the air quality in the hotel I stayed at in Las Vegas in October was much much better - even with all the smoking! I've worked in the service industry and try not to be high-maintenance. Mainly want to warn others if they have allergies, so they aren't as completely uncomfortable as I was for two nights.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us at 859-525-0090 Sincerely, Destiny Feeley Front Office Manager

"We found our Florence, KY home-away-from-home"

4
05/01/2016

It's great to find a reliably clean and comfortable motel in a place that you visit several times a year - that's what we've found at this Best Western. The rooms, and motel in general, are clean, with well-functioning amenities. The welcome was professional and friendly, with quick attention to needs (there was no luggage rack in our room - the desk clerk got us one right away). Jeffery, who seemed to do a variety of things there, was warm, friendly, and obviously took pride in the place. A slight late-night staff issue was addressed properly and quickly, by the way. I wouldn't hesitate to make this our go-to place in Florence, KY. The breakfast could use some minor tweaks, but this is definitely a good place to stay, with reasonable rates and attention to the needs of travelers. As long as they keep that combination going, they've got me as a customer!

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good Morning, I hope you are doing well today! Thank you so much for this kind review. I'm glad you have found a home away from home with us here at the Best Western. Also glad I could take care of your small issues you had and that Jeff helped make your stay pleasant as well! Again thank you for the review and we will see you on your next trip through! Sincerely, Destiny Feeley Front Office Manager

"Location great"

3
03/01/2016

The hotel room were large and clean. Felt a little uneasy at times when travelling back late at night and travelling just with my son. It wasn't the cheapest BW I had stayed at but again it is probably down to the location. Would I stay here again - probably not.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review. I am sorry that you felt uncomfortable with the location of the hotel but I assure you that this is actually a very safe area but I understand your concern with traveling alone! I hope that everything else was accommodating for you and that you might choose to stay with us again in the future! I hope you have a wonderful day! Sincerely, Destiny Feeley Front Office Manager

"Amazing "

4
30/12/2015

It was an amzing hotel.. The hotel was amazing the people where super nice and they where so welcome.. The breakfast was amazing also everything was close by and all the restaurants where so close shopping center everything is right there I love it and again I would Love to stay

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your wonderful review, we greatly appreciate it and we do hope to see you again soon! Sincerely, Destiny Feeley Front Office Manager

"nice place to stay"

5
27/12/2015

At the Best Western Hotel in Florence Kentucky you will be assured of a clean, room, good breakfast and a very friendly staff. This hotel is conviently located to shopping plenty of good restaurants in the area and very easy to find, right off the freeway.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your wonderful review! Glad you had a pleasant stay and we hope to see you again soon! Sincerely, Destiny Feeley Front Office Manager

"great service"

5
27/12/2015

The room was large and comfortable, the desk staff was extremely helpful and the hotel was quiet. Breakfast was well presented and a good variety for a free continental buffet. Internet worked well and as always was included with the room rate. Restaurants close by.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Thank you for your review regarding your recent stay at our property! Delighted to hear that your expectations were meet and you had a pleasant stay. We hope you stay with us again in the future. Sincerely, Destiny Feeley Front Desk Manager

"Comfortable and Good Value"

5
07/12/2015

We stayed here overnight going south. Friendly staff and problem-free check-in. The rooms are spacious and the beds are vey comfortable. There are lots of places to eat nearby. Breakfast was varied and decent for being included in the room cost.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for staying with people who care! I appreciate you taking the time to share your experience with us. I am pleased to hear that your stay with us was convenient and most accommodating. We look forward to having you as our guest again in the future. Sincerely, Ashley Mullins Front Desk Representative

"Best Western, Florence"

5
04/12/2015

We were greeted with a friendly Hello and a smile. The lady that checked us in made sure it was expedient and accurate. The room was very spacious & clean and the bed was comfortable. The breakfast in the morning was offered hot eggs, biscuits & gravy, cold cereals, breads, waffles, juices and coffee. We would stay there again if we are in the area.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for your review! I am glad to hear that you enjoyed your stay here and to know that you will be coming to stay again on your next trip through! We hope to give you another wonderful experience! See you next time! Sincerely, Destiny Feeley Front Desk Receptionist

"Nice stop after long day of driving"

4
02/12/2015

It was warm and dry after driving in the rain for hours. The beds were very comfortable and breakfast was good. When at all possible I stay at Best Western, they always take care of us no matter where we are. Their rewards program is awesome.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good morning ma'am! I am glad to hear you enjoyed our accommodations during your stay and we hope to see you again on your next travels! Thank you for taking the time to write a review and I hope you have a great day! Sincerely, Destiny Feeley Front Desk Receptionist

"I had a very good experience at best western in florence KY"

5
25/11/2015

It was very clean and relaxing. The staff was very helpful, especially the girl named Kelsey at the front desk. She was very genuine. I would recommend staying here and if I ever visit this area I will choose this Best Western again.

BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review
Good morning! Thank you for your review. It is such a pleasure knowing that you had a wonderful stay with us. We hope to see you again here at Best Western. Have a great day and a Happy Thanksgiving! Sincerely, Kelsey

"Great stay!!"

5
25/11/2015

My fiance and I have been recently staying here for his job. Our first day I needed a few things and went down to the clerk and met Kelsey Pyke. She was the most generous person there. She helped me with everything. She stayed busy while helping several people walking n at a time she still managed to keep a smile on her face and others. :) She always had everything cleaned and made everyone an evening snack. It was very easy to become acquainted with her. Our room was n great condition our housekeepers were awesome. I felt at home here. Thanks Best Western and thanks Kelsey for an incredible stay :) P.S :) Great breakfast, lots of parking and very clean!!

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good Morning and thank you for taking the time to let us know about your stay! We are very pleased to know that during your time you have been here with us, that all your expectations have been and that our staff has took great care of you! Hope to see you all again soon! Have a great day! Sincerely, Destiny Feeley Front Desk Receptionist

"Double charges"

1
21/11/2015

My husband just show me his CC bill where this Best Western charging double for the same day for 1 room. Shady operation! A call went unanswered now we'll take up the issue with the CC company. A place to avoid.

BESTWESTERNFLORENCE, front desk receptionist at BEST WESTERN Inn Florence, responded to this review
Good Morning ma'am! Please give us a call at 859 525 0090 and ask for Kary or myself and we will be happy to look into this for you and any other concerns you may have. I hopw you have a great day and to see you again on your next trip through! Sincerely, Destiny Feeley Front Desk Receptionist

"NIce but need improvements"

3
12/11/2015

First time in this area, this is not a brand new hotel, and need some renovations.(TV, bathrooms) The breakfast is good, and the staff is helpful, nice and gentle . Is good for the business traveler, if you do not want to do work in the room. Still can be recommended for the price.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Thank you for taking your time to give us a review! I am pleased to hear that you enjoyed our continental breakfast and that our staff was most helpful and accommodating during your stay. I do apologize that we did not meet your expectations of our interior property. I would gladly like to share with you that in the coming year of 2016 we are going to undergo some new renovations to the interior. We will be renovating the lobby and breakfast area as well as updating our furniture in our guest rooms to a more modern and accommodating standard. I hope that you will enjoy our upgrades the next time you stay with us. Thank you for staying with people who care. We look forward to having you as our guest again in the future. Sincerely, Ashley Mullins Front Desk Representative

"Pre early morning flight"

4
10/11/2015

I try to stay in Best Western whenever I can. This hotel was perfect location for me this trip as I flew out of CVG very early in the morning. It was clean and comfortable. My room was near the elevator and was a bit noisy early in the night. The internet was strong. Breakfast was the usual and quiet okay. I would stay here again.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! I would like to start off by saying thank you for your loyalty to our brand. We are pleased to hear that and greatly appreciate guests like you. I would like to apologize for the noise that you experienced during your stay, with that being said, during your future stay please don't hesitate to address any issues you experience with us to the staff because it is important to us and we will do our best to accommodate you in any way that we can. Overall I am pleased that you enjoyed your stay with us and that we were conveniently located for you. Thank you for staying with us. We look forward to having you as our guest again in the future. Sincerely, Ashley Mullins Front Desk Representative

"Good stay, nice facility."

4
04/11/2015

I am a Bestwestern loyalty club member, so I tend to stay at them when I can. This was a typical hotel, not a Plus. My stay was comfortable, quiet and predictable. I would recommend this hotel. Breakfast tends to be fairly passable food, but some of it gets you going for the next day. I would stay here again the next time I am passing through.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Thank you for your review! I appreciate you taking the time to let us know how your stay was with us. We are happy to have you as a loyalty club member and are pleased to hear that your stay was comfortable and quiet. We look forward to having you stay with us again in the future! Sincerely, Ashley Mullins Front Desk Representative

"Stopover"

5
03/11/2015

This stay was just a stopover after the class reunion (Hilton) and a drive to Southwest Pennsylvania (Bentlyville Best Western) and a return to Florence to catch our return flight to Denver. (cheaper than an open jaws). The hotel was clean, quiet, and well run. The service was great. The breakfast was also very good. The front desk was very helpful. We would definitely stay there again and highly recommend it unless you primary interest was Cincinnati. Easy access to I75 and I71.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Thank you for a wonderful review! I am happy to hear that your stay was a pleasant and very accommodating one. Although your stay was short and sweet we are grateful that you chose us! We look forward to having you as our guest again and thank you for staying with people who care.

"Hit and Miss Property"

3
03/11/2015

We stayed at this property twice within a weeks period, going and coming north then back south on a trip. We found the amenities really hit and miss, so I'm giving this a middle rating. Before our first stay, we were called in advance regarding an adjoining room request we had made on our reservation. Nice service, BUT they mentioned room types we hadn't selected when we reserved! On check-in, when handed the form to sign to confirm our rate, the rate listed was not what we booked for!!! So already the service was spotty regarding reservations and check-in. Staff was pleasant, but question the accuracy. The good thing was the A/C-heater unit was blessedly quiet in our room, and the curtains hovering above the unit were short but stayed put even with the air blowing! Unfortunately, the refridgerator was noisy, and cycled all night with a ticking sound. There was a nice big counter for laying out your toiletries in the bathroom. We had booked two rooms, and the second room had a TV that was not working. On our return trip, we again didn't have perfect sleep, this time because the A/C-heater unit was noisier. We had to keep adjusting it downward just to get it quiet enough for us to fall asleep. Again, a problem in the second room we booked as there was no TV remote! The breakfast was just okay, but we did appreciate finding lids for the coffee cups so we could safely grab a cup for the road. Not sure if I'd stay here again on our trips north, but it was convenient.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for taking the time to give us a review! I would like to apologize for the minor issues you kept having during your stay but pleased to hear that you were overall satisfied with your stay and were pleased with our convenient location. It is important that we are made aware of any issues that our guests have during their stay so we can address them immediately and accordingly. We appreciate you staying with us and hope to have you as our guest again in the future. Sincerely, Ashley Mullins Front Desk Representative

"Great hotel for Snowbirds travelling to Florida"

5
01/11/2015

My husband and I spent the night at this hotel on our way to Florida.Great location-close to restaurants, shopping etc.The hotel was clean and very quiet!! We enjoyed the breakfast in the morning!We will stay at this hotel next year!

BESTWESTERNFLORENCE, Front Desk Clerk at BEST WESTERN Inn Florence, responded to this review
Thank you for taking your time to give us a review. We greatly appreciate it! I am pleased to hear that your stay with us was pleasant and accommodating. That is what we strive for with each and every guest. Thank you for staying with us, we look forward to having you as our guest again. Sincerely, Ashley Mullins Front Desk Receptionist

"Nice stopover on the way south"

4
30/10/2015

Very strategic location just off I-75. Lots of places to grab a meal nearby. Wi-fi is "really" high-speed. Room is roomy. Although airport is nearby, but did not hear airplane landing/departing at night. Breakfast is very good and adequate. Especially grateful that the hotel provides lactose free milk and sugar free condiments for breakfast.

BESTWESTERNFLORENCE, Front Desk Clerk at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! I am pleased to hear that your stay with us was nothing but satisfying and that we were able to accommodate your breakfast needs with our new breakfast items. Thank you for staying with us, we look forward to having you as our guest again in the future. Sincerely, Ashley Mullins Front Desk Representative

"Nice place to stay"

4
26/10/2015

The hotel was quiet, the room was very clean, and it was in a safe area. I appreciated that the room cleaning didn't start until after 9 am. The breakfast was typical and the breakfast area was also clean.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Thank you for your review! We love hearing the feedback from our guests both positive and negative because it helps us to see what we are doing right and where improvements need to be made. I am pleased to hear that your stay with us was nothing but positive! Here at Best Western we strive to think what is best for our guests and put them first as you noticed by your comment about the time our housekeeping staff starts cleaning. Its the little things like that that we try to think about. We look forward to having you as our guest again in the future and we appreciate you staying with us. Sincerely, Ashley Mullins Front Desk Representative

"Great place to stay"

5
19/10/2015

Great, friendly, clean, beautiful place to stay. Had no problem what so ever with this hotel. This hotel had an easy on and off exit from interstate and a great location just south of Cincinnati Ohio.

BESTWESTERNFLORENCE, Front Desk Representative at BEST WESTERN Inn Florence, responded to this review
Thank you for taking the time to give us your review! We appreciate your feedback. I am pleased to hear that we met and accommodated all your needs. Thank you for staying with us and we look forward to having you again in the future as our guest. Sincerely, Ashley Mullins Front Desk Representative

"In Cincinnati for a 90th birthday and family reunion"

5
15/10/2015

Needed a handicapped bathroom. Was given a large bathroom and a seat for the shower. Stayed 6 quiet and comfortable nights. A lounge chair in the room would have been a bonus. Staff was courteous, especially the young man on the third floor who cleaned our room. Breakfasts were basic but provided for a variety of diets with gluten free rice checks, almond milk, plain yogurt, along with eggs, sausage, waffles, biscuits n gravey, bagels and toast. Would stay again if we come back to this area.

BESTWESTERNFLORENCE, front desk representative at BEST WESTERN Inn Florence, responded to this review
Thank you for taking the time to share your experience with us! We greatly appreciate your feedback. We strive to accommodate all of our guests needs and take all of the requests given into consideration, with that being said, in the near future we will be upgrading all our furniture to a more modern and accommodating standard. We look forward to having you again and greatly appreciate your patronage. Sincerely, Ashley Mullins Front Desk Representative

"Close to Cincinnati"

5
11/10/2015

Just south of Cincinnati, Ohio. Easy on and off the Interstate. Nice property. Room was clean, quiet, and comfortable. Staff was very friendly and professional. Good basic breakfast. Great place to stay on the way south after getting through the terrible Cincinnati traffic. Easy check in and out. Only problem was it was fully booked on our way back north and we had to stay at a lesser quality motel.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good Afternoon Sir! Thank you for taking the time to give us a review about your stay! I'm sorry to hear that we could not accommodate you with a room on your way back home but I'm glad to know that we did meet your expectations and needs while you did stay with us! We hope that you give us a call when your ready to book another room for your next trip through! Have a great day! Sincerely, Destiny Feeley Front Desk Receptionist

"Great highway Stop"

5
06/10/2015

This was a stop on a trip to Nashville. This is a nice clean hotel with friendly staff. It is located just off the interstate and has places to eat within walking distance. Also has free parking and a nice breakfast.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Thank you ma'am for taking the time to give us a review of your stay with us. Pleased to hear you enjoyed your stay with us and that we meet all your needs! We hope that you stay with us again! Sincerley, Destiny Feeley Front Desk Receptionist

"Deja Vu All Over Again-Great Room, Breakfast Needs Work"

4
05/10/2015

This is our second time at this hotel, visiting family in the area. The hotel was full and I believe we were given an overflow room, which was actullay sort of a Handicap room. No complaints, though, about the room as it was clean, comfortable, and we enjoyed 2 peaceful nights sleep. The staff, as usual, was very courteous and professional. The only down side was again the breakfast, which didn't seem to have a lot of effort put into it, the meat was greasy and the selection was somewhat limited. It wasn't all bad, though, and was included in the price of the room. All that being said, we have been satisfied with our stays here and will likely seek this hotel out when we are in the area.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Sincerely, Destiny Feeley Front Desk Receptionist

"Just passing through"

4
03/10/2015

We were just passing through on our way home and needed a dog friendly place to stay. It's an older property, nothing fancy. The bed was so comfortable that I didn't want to get up this morning. I loved the mattress, the bedding and the pile of little fluffy pillows! The shower had great water pressure! There is a large yard suitable for dog walking. When we checked in, the desk clerk gave us a printout containing the wifi password, information on area restaurants, and delivery options. A nice touch. And they had popcorn in the lobby. The only downside was the motion activated light in the room. When the dog got up in the night, she turned on the brightest light in the room. I could have done without that!

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good morning Ma'am! I hope you are doing well today. Thank you for taking the time to tell us about your stay here at the Best Western. We are glad to know that you had a pleasant stay here but do apologize for the light which disturbed you while sleeping. Your feedback helps us to know what you think works great and what we can better improve in! We hope to see you and your pet(s) again on your next trip through! Sincerely, Destiny Feeley Front Desk Receptionist

"Half way stop"

4
29/09/2015

We like to stop here on our vacation trips as it is convenient to interstate and a side trip to Lawrenceburg where we can drop a few dollars. Staff is friendly, and facilities are clean. Nice breakfast and reasonable room rate will keep us coming back.

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Hello and thank you for your review! We love hearing from our longtime loyal guest! It's a pleasure to have you stay here with us and glad to hear that your expectations are meet each time. We look forward to seeing you on your next trip through! Hope you have a wonderful day! Sincerely, Destiny Feeley Front Desk Receptionist

"A great place to stay"

5
28/09/2015

The hotel is a well kept property. The staff was very friendly and the made quite sure I was happy with my room. The location was easy access to the highway and lots of places to eat around the area. The room was exactly what I reserved and it was ready, clean, quiet and updated. The free breakfast exceeded my expectation. I would stay here again for sure!

BESTWESTERNFLORENCE, Front Desk Receptionist at BEST WESTERN Inn Florence, responded to this review
Good morning and thank you for letting us know about your stay here with us! We are pleased to know that you had a comfortable, pleasant stay and that all your needs and expectations were meet! We strive for nothing but the best here for our guest and always want them leaving completely satisfied! We also do take pride in our efforts to get everyone to recycle and donate to the bottle cap fund. A local school is collecting them and donating them to be made into a park bench! Again thank you for your review and we look forward to seeing you on your next trip through! Sincerely, Destiny Feeley Front Desk Receptionist