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Best Western Hotel Rama Inn, Ephrata

4.0/5  - basé sur 208 notations.
1818 Basin Street SW, 98823-2100, Ephrata, United States - Ver el mapa

Bienvenido al Best Western® Rama Inn. Los huéspedes procedentes de todo el mundo visitan este lugar para contemplar la grandiosa presa de Grand Coule, situada a solamente unos minutos de nuestro cómodo hotel de Ephrata. No obstante, otros muchos se encuentran aquí para asistir a un magnífico concierto en el anfiteatro Gorge. Desde Sun Lakes hasta los festivales de música de varios días de duración, todos los viajeros podrán encontrar algo de su interés en las proximidades de nuestro hotel de Ephrata. Tanto si prefiere disfrutar de actividades de ocio en la fantástica naturaleza de los alrededores o relajarse escuchando a su grupo favorito, podrá disfrutar de una lujosa estancia en nuestro hotel. Disfrute de unas cómodas e impolutas habitaciones con unas lujosas camas durante su estancia. Nuestra piscina cubierta le proporciona el espacio perfecto tras un día tomando el sol o disfrutando de aventuras. Los huéspedes que se alojen en nuestro hotel de Ephrata podrán disfrutar de una excelente relación calidad-precio. Con un cordial personal y una excelente reputación por nuestro nivel de limpieza, este hotel es plenamente consciente de que los huéspedes merecen disponer de solamente lo mejor durante su viaje. Nuestra ubicación como el único hotel de Ephrata atrae a numerosos viajeros hasta nuestras instalaciones. El legendario festival Basin Summer Sound atrae a una gran cantidad de viajeros procedentes de distintos lugares. Otros muchos escogen nuestro hotel para disfrutar de actividades acuáticas o las impresionantes rutas de senderismo por el desfiladero del río Columbia. La pesca, la caza y las actividades al aire libre conforman un auténtico estilo de vida en las inmediaciones de nuestro hotel de Ephrata. Al ser además la capital del condado, aquí podrá encontrar también los únicos juzgados en un radio de 160 kilómetros. Con unas instalaciones recién renovadas, durante su estancia en nuestro hotel de Ephrata podrá disfrutar de un fantástico día de recorridos por la zona. Con un cómodo proceso de registro de llegada, en este hotel podrá disfrutar de todas las comodidades propias del hogar. Disfrute de un desayuno gratuito de lujo con suculentos gofres, fruta fresca, pasteles, cereales y yogur y jugos o café 100% Arabica. Los huéspedes en viaje de negocios que tengan previsto visitar la sede del gobierno del condado de Grant, el Departamento de Fauna y Pesca o los militares de servicio en la región cuentan con nuestro hotel para disfrutar de las amplias e impolutas habitaciones que merecen durante su viaje. Reserve su próxima estancia en el Best Western® Rama Inn para disfrutar de actividades al aire libre y de aventuras. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Rama Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina cubierta
    Piscina cubierta
  • Aparcamiento gratuito
    Aparcamiento gratuito
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 208 huéspedes
NOTA EMITIDA
Excelente
107
Muy bueno
66
Normal
20
Malo
8
Pésimo
8
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
33
De negocios De negocios
59
En familia En familia
62
En pareja En pareja
40
En solitario En solitario
8
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Surprisingly good"

4
14/09/2018

Pickins are slim in Ephrata and, frankly, "Best Westerns" without the "Plus" added are a crap shoot. Sometimes you get a fifties era motel with rooms that open into the parking lot that has never been updated since, well, the fifties. But this place is really great and deserves the "Plus" moniker. Quite adequate breakfast, nice room (with a couch!), and completely modern in every respect.

"Manager is a fraud"

1
22/08/2018

They had another man checked into our room and yelled at us for having to give another person 50% off because our dog barked at the random homeless man they let into our room. Not a family friendly place at all. The manger charged us for a broken sofa bed because we pulled out the mattress and put in on the ground so our baby could sleep. They are also charging us for a dish washer that we reported broken before check out. The manger is extremely unprofessional and immature because she didn't like my comment on Google review she kicked us out and called my place of business to get me fired. She is a fraud and a child dont go here!!!

BESTWESTERNRamaInn, Guest Relations Manager at Best Western Rama Inn, responded to this review
>>>>>Not Able To Respond<<<<<<< Police were involved>>>>>

"Great Place to Stay"

5
20/08/2018

Its a nice hotel to stay at. Its got everything you need for a business trip, even the printer worked at the business office. The staff were friendly and always said hello as they passed me in the hall. Plenty of staff!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your review and rating of our hotel and the staff. It truly can make all the difference when it comes to the hotel staff interaction, Please feel free to join us again anytime. And a wonderful rest of your summer.

"great place to stay"

5
31/07/2018

Will recommend Best Western Rama Inn to my friends clean quiet and staff was pleasant to work with . Resisted on line and check in was quick and simple ,Have stayed in many place over years and would rate my stay with Rama as number one

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So wonderful to hear of your stay here with being just what you needed. Thank you very much for the great review and comments. Please come see us again.

"End of Town"

4
30/07/2018

You are at the West end of town here. It's by far the best place available although it was more than I really wanted to pay, there wasn't a lot out there for a Saturday in July. I didn't take pictures, but it was a nice large room with air conditioning & good wi Fi which was nice considering the region was in a heat wave & it was 100 degrees outside. You have to drive back into downtown for services, but you should find what you are looking for.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your input , and the great review and comments. Glad to know that you were accommodated and your needs were meet for your stay with us here in Ephrata. Hope to have you come again if ever in the area.

"Rama Inn Ephrata Washington"

5
24/07/2018

Great stay.. This Best Western consistently has courteous, helpful personnel and clean, comfortable facilities. Everyone ( especially the kids) love the pool and the courtesy breakfast has a great variety of food and drinks. This is always the whole family's first choice!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the great comments and we are so glad your stay was good. please feel free to come join us again. Enjoy the rest of the season.

"Clean and awesome staff"

5
08/06/2018

I had a lower room and could kind of hear the train. Room was clean. Pool was toasty warm and the pool and hot tub were clean. Breakfast room was huge and standard breakfast with lots of tables not to be squished together. The bed was Comfy and I slept fantastic. The next morning when I went to leave the hotel was bombarded by the new mattress deliveries. The housekeepers were unloading as were the maintenance guys. This owner should be very pleased with his safe. Everyone smiled, laughing and saying HI. Everyone looked you in the eye and didn't try to avoid you. I hope I am right in assuming that the owner must take care of his employees because it was a great group of people working. Clean hotel and everything worked fantastic. KUDOS!!!!!!!!!!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you so very much, it means a lot to hear all the kinds words. and yes we do love and put a lot of time and respect into our staffing. Thanks again and sorry about the inconvenience of the mattresses. Glad your night was good. Hope to have you return again if ever needing a place in our town . Have a wonderful summer season and safe. Form all the staff!! Thank you!!!

"Great Hotel"

5
29/05/2018

Great hotel, best/most filling complimentary breakfast I've ever had at a hotel, eggs, bacon, bread, pancakes, cereal, etc. Fast internet, great friendly staff. I would recommend this hotel to anyone staying in this area.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So wonderful to hear that your stay was good. please come back soon. Love to see and hear the great comments. Have a great summer season.

"trip"

5
13/05/2018

Nice room, easy check in and out. I have stayed here before. It has always been nice. Good rate. The rooms have always been clean . Breakfast was nice. It is close to my work and easy to get back to the main highway.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you so very much for the grear rating and commetn. Glad to hear that you are a returning guest! Have a great and safe summer.

"Great Stay"

1
11/05/2018

We have stayed here several times and found the hotel very clean and the staff very friendly. Best hotel in Ephrata. Rooms are roomy and comfortable. Check in and out was efficient and the WiFi worked great.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
I thank you for the kind words, but why did you give us a 1 out of 5 for your overall stay? Please let us know if we did something wrong. But thanks again for the great comment.

"Best hotel in Euphrata"

5
11/05/2018

We stay here annually with a large group. This hotel always has the cleanest, most comfortable rooms. A great breakfast is included every morning. It always amazes me how friendly and happy the staff seem here.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very nice to hear of your stays here being clean comfortable! thank for the wonderful comments. And please come see us again! And have a wonderful , safe and cool summer.

"Best in the area"

5
30/04/2018

It's a nice hotel in a small town without a lot of new business construction. I've stayed at a few other hotels in the area and this is way above the rest. Fast internet, clean newer rooms with coffee maker, micro and refer. Quite. The thing I was most impressed with was something you almost only see in small town business. Sincere friendliness. Always saying hello, asking if you need anything and I will say the one thing that stood out was as I was checking out at 3:30 am I had mentioned to the young lady I had to drive an hour to the airport to catch an early flight. Unprompted she got me a Togo coffee and a pastry for my trip as the free breakfast room didn't open until 6am. That was very appreciated on my drive thru the beautiful farm land of eastern Washington that early morning and for that reason alone i will stay at this hotel my next trip to that area. Thanks for the great service. 4/26/2018

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you so much for the wonderful review and rating. We welcome your thoughts and comments. I will be passing on this great information to my staff as well. Please feel welcome anytime again to join us here in Ephrata. Have a good week. Drive safely thorough your travels.

"Seen better, seen worse"

3
28/04/2018

There's not much at all in this area so this is probably the best you're getting. They were unable to attach my rewards points at check in, and I had to follow up with a different employee at check out who was able to take care of it. Breakfast was actually pretty good. The ice bucket was across the hall from my room so ice noise and conversations were heard pretty late into the evening. I'd stay here again if I had to, but I wouldn't seek it out.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your comments, If you are able or have to need to stay in Ephrata again, please join us again, the newer section of the hotel is not by ice machine and the beds are great!!!. Sorry about the Points rewards not being applied at check in I will investigating this issye as well. But thank you for staying and have a wonderful summer season of travels.

"Pleasantly Surprised"

5
15/04/2018

My wife and I didn't have many expectations when visiting Ephrata. We were in town to visit family. Check in was fast, and the staff was friendly. Our room was clean, the bed was comfortable, and the swimming pool was just the right temperature. Breakfast was about par for the course when it comes to an included breakfast. I had no complaints. The Best Western was also located in a fairly good spot down the road from where we were meeting with family for a birthday party. That worked out great for us!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So great to hear that our property fit all your needs . We love to hear feedback, the wonderful rating as well. I will be sharing these comments with my staff this week. Please join us again if need be. And thank you for staying in our little big town.

"Great place for a Canadian Snowbird to stop on way home from US"

5
30/03/2018

Very clean well kept property - obviously the owners take pride in the property. Rooms are very comfortable - bed comfortable, great shower. The breakfast was very good. First time at this property and will stop here again.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the wonderful kind comments and review, yes please come join us again . Have a great weekend from all the staff here at the Best Western Rama Inn Of Ephrata

"Great stay, again!"

5
22/03/2018

Hotel was clean and bed very comfortable. Check in and check out was easy. I've stayed in a few Ephrata hotels and this the best one for sure. Breakfast included is adequate. I didn't use the pool or sauna but it looked nice.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your stay, and the wonderful comments and rating, please come join us again

"Great Room & Breakfast"

5
04/03/2018

This is a very nice hotel with a nice friendly staff with one of the best morning free breakfast i have had in any hotel and will plan to stop there again soon.Staff gave me great advice for a local restaurant for dinner .

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the great comments, and yes please join us again!!

"Best hotel in Ephrata bar none!"

5
25/01/2018

If you haven't been to Ephrata, it's a small town that hasn't grown much over the years. The Best Western Rama Inn is the most modern business in town and the by far, the best hotel to stay at. The staff are very nice and the rooms were very nice, modern and clean! We will definitely stay there again.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the wonderful comment, and please feel so welcome to come stay again.

"Best Western"

3
09/01/2018

Tis is a small hotel in an even smaller town, The room was nice and the pool was good as well. Everything seemed to work as it should. There were no troubles with this stay. The snow outside was fitting for the time of year and it brought a beauty to the landscape surrounding the hotel property.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your comments, please join us again if ever in the area.

"A great stop half-way through our trip"

5
27/12/2017

This was a clean, friendly, comfortable hotel with all the amenities we needed. They earned our business by being welcoming to our dog! The long hours for the pool was great! The breakfast was clean and complete! The rooms were well organized, allowing 4 + the dog to get around well. I hope they move to a softer bed style. (if you like Firm you will LOVE this place!!) We will be back

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your business. And yes we are changing out bedding in this coming spring... At least half the hotel , the newer section has been done. Thanks again for the great review and please feel welcome to join us again. Have a wonderful new year.

"Best Western does nice job."

4
25/12/2017

Nice quiet motel, good value, no competition in this small town. Enjoyed the staff and cleanliness of rooms and lobby areas. Fresh cookies were appreciated late at night! Pretty good breakfast, too. We have family in the area and stay here when we need lodging.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the kinds words, so glad that your stay with us here was good. We love to please!!!! Have a great new year and we hope you can join us again.

"Decent hotel for the price"

3
11/12/2017

if you are headed to Leavenworth this is not terribly far and great price ..decent stay, good breakfast, not too far from Ellensburg and Leavenworth..service was a little below par, great breakfast though

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the review, sorry to hear that our service was not up to the normal standards. I will looking at getting to bottom of that. Glad the rest of your stay was worth the drive. Thank you Please join us again if ever need be.

"Nice hotel with outstanding service!"

4
05/12/2017

Clean, quiet, comfortable and a nice breakfast. In room keurig machine, refrigerator and micro if needed. A popular stop for workers in the central WA area. Indoor pool (heated) and a spa available. Ephrata has some good restaurants as well so this is a good stop if traveling through or hanging out in the area for a while.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So great to know that your stay with us here in Ephrata was good, your welcome back any time. Thank you for the nice rating.

"Ephrata"

5
21/11/2017

If you have to stay in Ephrata WA this is the ONLY place to stay?? the pool spa and sauna were a welcome sight after traveling 5 hrs in our car! Our room was very comfortable but I should have brought my own pillow

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for joining us, Please feel welcome back anytime. Happy Holidays

"Road trip "

5
03/11/2017

Very pleased with this place Just stopped in on our way to Las Vegas after a bad day on the road This was great nice and clean good service and nice pool and great little pub next door great bar food and cold beers What more do you need ??

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very nice to here of your stay with us being to your liking, please join again if ever need. And safe travels to you and yours during these holiday seasons.

"Overall vey clean and friendly staff"

4
01/11/2017

I would definitely stay here again as beautiful friendly girls with positive attitudes and a very clean hotel. Easy access overall great job accept the few things I addressed about updating a few things and tv's with quality of cable services. Internet seemed to always work and no problems there.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for staying with us and your recommendations. I will pass on the comments of all to my staff and ownership. Thanks again and please come again.

"Pleasantly surprised!"

4
25/10/2017

I wish all small town hotels were as nice as this one. After a few bad experiences with small town hotels, my expectations were low, but I was pleasantly surprised. It was very nice and well maintained. The staff was very friendly and the breakfast was better than I expected. I held back one star because there was no outlet for my phone charger next to the bed. My whole life is on my phone, so I don't like to have to get up and walk across the room to check a message in the middle of the night. The other minor quibble is that they built it right next to the railroad tracks, so if you are a light sleeper, like me, you are gonna get woke up when a train goes by. It happened twice that I remember. Other than that it a very good choice if you are in Ephrata and I'd certainly stay there again.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Very sorry for the out let and your right there should of been one so that you can charge up. Thank you for the comments and great review, please come again.

"Very comfy and outstanding customer service"

5
17/10/2017

I was completely impressed with the rooms, staff and breakfast. I think every staff member that I pasted was friendly and greeted me. Very impressed. The breakfast had some great options and was clean and everything was fresh and very tasty.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you kindly for all the dear words. I will let all me staff know. Please feel welcome again.

"Hidden Gem in Ephrata!"

5
16/10/2017

Have been staying here for years during our fly fishing trips and can't beat the deal or the hotel. Recommend this place to all my friends due to the free breakfast, comfortable beds, pool and hot tub.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very wonderful to hear of your stay with us. Please come again, and FISH ON!

"Clean & Friendly"

5
02/10/2017

My experience start to finish was great. Friendly staff over the phone and in person. Very nice rooms and common areas. Treat bag for myself and my dog upon check-in. I would stay here again. I do wish that the cost of the rooms were just a little cheaper.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the rating. Glad to hear that you enjoyed the treats. Its always a good feeling to be welcomed for sure. Thank for the comments and As of Oct through April we are now in our winter season with a little cheaper rate. Hope that helps you out in the future. Thank you for staying and please feel welcome to join us again.

"Pricey but all you got"

4
29/09/2017

Only decent hotel if you want to be in town Ephrata, which I did. It's a pretty standard higher end hotel. Our main issue was it was a tad pricey and that we were not able to use the pool or hot tub due to kids clogging it constantly. An "adults only" time for the pool/hot tub would have increased my satisfaction with my stay significantly as my elderly mom was with me and was very disappointed to not get to sit in the hot tub. Overall, you get what you pay for and I am sure I will be back as I go into town regularly.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry to hear of the pool issues and children. Please keep in mind we are now in our winter season with cheaper rates. I hope you are able to join us again. Thank you for the comments

"Best place in Ephrata"

5
28/09/2017

I was on my business trip in Ephrata and I stayed in Best Western, Rama Inn. Employees was so friendly, I enjoyed my stay and breakfast in the morning had good variety of food and internet connection was excellent and i was be able to finish my work.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very great to hear that your stay here in Ephrata went well. Please feel welcome back anytime. Thank you for the great review.

"A comfortable mid-size hotel in the heart of fruit country"

4
24/09/2017

This facility was clean with a large swimming pool. Rooms come fully equipped with a microwave, guest laundry room, and a large fridge. The hotel is located on the main road. check-in was smooth and fast.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the great rating . Hope you can join us again.

"Should be a plus"

5
09/09/2017

The Best Western Rama inn is excellent and provides a 'plus' experience even though it is not classified as one. Very pet friendly. Pool is large. Definitely would stay there again when in the Ephrata area.

BESTWESTERNRamaInn, Manager at Best Western Rama Inn, responded to this review
Thank you for all the kind in sight regarding your stay here with us in Ephrata. please feel welcome to join us again anytime. Thank you for the rating

"Pleasant Hotel"

5
05/09/2017

My wife and I were pleasantly surprised with our stay here. The staff were very welcoming and pleasant from the front desk to housekeeping and grounds people. Room was just right and the breakfast was just right with a combination of cold and hot food that didn't taste like cardboard. Fully recommend this property if you are in the area.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Oh how wonderful to hear of your stay here with us was to your liking. In hopes that you may be in the area again, your welcome back at any point. I will pass along the nice comments to my staff. Thank you the rating, have a wonderful rest of your summer.

"Inconveniently located out of town"

3
30/08/2017

This is a standard BW with no distinguishing characteristics. Unfortunately, it is located on the south edge of town with no acceptable restaurant choices nearby. (There is a honky-tonk bar with bar food next door at a gas station. All male clientele and not a good place for families. This required us to jump back on motorcycles in our "civies".

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry for the inconvenience of the location of which the hotel was build. But thank you for your feedback. We appreciate your business, and again sorry for the lay out of the location. The small is growing and we are in hopes that something like a family type of restaurant will be located by us with in the next couple of years.

"Great amenities & perfect spot to stay close to the Gorge"

5
30/08/2017

Comfy King bed, indoor pool, full breakfast. There was a passing train that periodically passes by outside but we didn't hear the noise from our room once. We drove from Seattle and opted to get a room at the Best Western rather than drive back after seeing a concert at the Gorge. So glad we did. Very comfortable nice room with A/C, pool, spa. I was surprised how nice the breakfast was. Two types of eggs, biscuits with sausage gravy, waffles, cereal options, yogurt, juice & more!!! Great value.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for noticing our updated breakfast items. Love that type of feedback. In hopes that you are wanting to enjoy another show at the Gorge, your welcome back. Thank you for the great rating.

"Great value and best place to stay in Ephrata"

5
29/08/2017

We only stay at this hotel when in Ephrata because it is the best place in that small town. The room is just fine and the bed was just like we like it. The only drawback is that the sink is in the main room not with the toilet. Org wise everything was just as we expected for a good value hotel.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Glad to hear of your stay here with us was good. Thank you the great rating . Please feel welcome back anytime, and thank you for staying.

"Great Staff! Comfy Room!"

5
23/08/2017

Everyone is very friendly. They get very busy and they work very hard, so just be patient. They go over and above. We did have a maintenance issue and were inconvenienced and the management made it right! Much appreciated! Next trip to the Gorge, this is the right place to stay! Thanks so much!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So wonderful to hear of your stay here with us being a memorable one. Hope the show was good too. Thank you for your comments and please come see us again if ever need be.

"Broken pool"

3
21/08/2017

This stay would have been perfect if the pool and hot tub were working. I was in town for one night just for a funeral and decided to pay $45.00 more just to have the pool and hot tub for the kids, however they did not tell me the pool and hot tub were closed for the night due to some rainstorm the night before until after I paid and asked when the pool closed. The stay was still nice, beds were comfortable, and breakfast was good but I could have paid $45.00 less and stayed at another hotel with no pool. I just wished they had told me before hand so I could make that decision.

"Best quality hotel in Ephrata"

5
18/08/2017

Best Western in Ephrata is a very nice hotel with all the amenities I have come to expect with this brand. Breakfast had a full range of options including waffles and fresh fruit. Our king bed was very comfortable and the room was clean. They even had an elevator to access the second floor. Perhaps the only negative would be the train tracks running behind the hotel that might create a problem for light sleepers as several trains did pass by.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very nice to hear of your stay here with us was good. Thank you for the nice comments and we hope you can come again to our little of Ephrata.

"Terrible beds."

1
17/08/2017

Beds need replaced. Breakfast was cold. Powder eggs,, place needs Corporate Inspection. Hot tub &pool inoperable ,, in door pool ect. Check in staff very attentive, makes sure your on latest rewards program ,,

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Beds are being replace in the older section, but there are 36 new renovated rooms with new beds, sorry you had a older room. We don't carry powered eggs? I will be bring these matters up the staff in regards to the other issues you had here, very sorry that your stay was a unenjoyable one. Thank you or bring this to my attention.

""BEST-Western!!""

5
16/08/2017

To put a specific name to "an employee" is non existant due to the fact ALL were above and beyond.... as always! This BW has always proven to be there in many times of spur of the moment issues, with open arms and hospitality above any. The rooms are always clean smelling fresh and designed neutral to all. When I wake my back feels great on the mattresses and the pillows keep me from the morning neck strain that brings on headaches. The breakfast is nicely done and presented very good to all, even at busy times with multiple people...keeping the "flow" regulated thru the lay out of the breakfast so as to not make one feel rushed. At any given time passing thru the hallways, staff (even doing their daily obligations) would inquire to assist along with kindhearted smiles. I whole heartedly recommend this business that treats all like family to everyone I can reach out too!! This BW reaches out as "family" to all who are fortunate enough to stay! Im truly Blessed!!~~

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you dearly for the very kind review and rating. Its meaning so must to be able to give our guests the best stay while here. I will be passing this onto my staff at our meeting this coming Monday. Thank you again, please feel at home and welcome to join us again anytime.

"Had problems but staff was excellent"

4
15/08/2017

Pool needed repairs during stay but staff was very helpful. Others in our party had problems that were Members of our group has problems which the staff addressed promptly and we were compensated for no pool access on the second day of our trip after calling the manager the next day.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry for in inconvenience during you and your family member stay . There were a few issues that were our of reach but tried very hard to get in touch with them and fix them to best of our ability with in a timely matter. Again sorry for the pool issue. And we Hope that you are able to join us again. Thank you for the rating .

"Small Town Wonder"

5
08/08/2017

We stopped here for one night and we were very pleasantly surprised. Very nice hotel for a chain hotel. The desk staff was very pleasant and friendly. Clean room. Well lit parking. But the best part was the nice breakfast room. I've gotten to where I don't expect much from the chain hotel breakfasts with the cramped spaces and limited food selections, but this was an exception. The room was large, very clean, and staffed with a very nice lady who was making sure everything was just right. The food selection was very good with hot food, cereals, waffles, biscuits, danish, fruits, juices, yogurt, etc. Excellent value.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the wonderful comments, please join us again. So good to hear that you were able to enjoy some of the amenities of this property. Thank you for putting in a good work for us here, and we welcome you back anytime.

"Great place to stay"

4
07/08/2017

I recently stayed at the BW in Ephrata during a family reunion, which was held in their meeting room. All staff I interacted with were wonderfully helpful and friendly. I have stayed here in the past and will do so again, it is a well-maintained, up to date facility.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very nice to hear that your stay with is here was an enjoyable one. Your family and your self are welcome back anytime we have room. Its nice to be able to help families get together in one location. Thank you for your feedback, stay and cool this summer . Thanks again for the comments

"My stay"

5
31/07/2017

The pool and the breakfast were the favorites The room was relaxing and very clean. Great place for families the staff was always smiling and very helpful. Definitely recommend this place to others for a stay.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Great to hear of your stay with us here was good. Your welcome back anytime. Thank you for completing the survey and have a cool wonderful summer.

"Great Stay in Ephrata!"

5
30/07/2017

Well appointed room with a Keurig, small fridge, microwave, good wifi and a comfy bed! Really good breakfast includes waffles and biscuits and gravy. Hotel décor updated- love the carpets. Unexpectedly nice stay in a small town!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the nice comments, and So glad you enjoyed your stay with us here. Please feel free to join us again if ever in the area. Have a wonderful rest of your summer season.

"Last minute stay"

5
27/07/2017

We checked in late in the evening around 10pm. Found the staff to be very friendly and helpful in finding discounts to apply to our room fee. Also was the only place that had a room available at the last minute in the area. Other hotels nearby were very small in size and were sold out.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for your review and comments, so glad we were able to accommodate you in the last minute. Feel free to come join us again if ever need be .

"Unhepful staff, amenities not working"

2
25/07/2017

Paid extra for a suite with an in room jacuzzi. The water never got hot and we couldnt use it. I told the lady at the front desk at checkout and she didn't apologize or try to ammend the situation at all. Terrible customer service.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry to hear of your stay with us here at the Best Western was not up to par. I will be investigating to whom spoke with and will be looking into the issue of the hot water. Thank you for bring it up to our attention. Very truly sorry again and I will be in contact you before the end of this week because this is not a normal standard response for an over all stay. This is not how we run things... Again , we will be in touch

"Very Very Nice"

5
23/07/2017

This has been a very nice stay. From what I needed I am very happy with this stay. The people that helped me were very nice and helped when i needed help they were so very courteous. The rooms are very clean. There are other questions I think should be asked but I admit it would have to be a persons preference on where things are.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the wonderful review, and yes please feel welcome to give us idea and comments for use on our property. Thank you again.

"Great hotel in Ephrata, WA"

5
16/07/2017

Ephrata is an out of the way town in eastern Washington. I wasn't expecting to find this modern, very clean hotel with all the usual and expected amenities. Room was very nice, very clean, and very quiet. We were very pleased with our stay, and I would definitely recommend this hotel for its location, cleanliness and comfort, as well as the very friendly and helpful staff.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Wonderful to hear about your stay with us here. Please come again anytime.

"Nice Place to Stay"

4
16/07/2017

After a bad experience at the Liberty Lake location over the 4th of July weekend, this location was a pleasant surprise. My son and I shared a king room. We were there for the Babe Ruth state playoffs. Room was relatively large and comfortable. Very clean and up-to-date. My only complaint was the bed which felt like sleeping on a sheet of plywood. At one point, I reached down and touched the mattress to determine if there was actually any padding... For a moment, I thought we might be sleeping on the box spring. Others in our group did not have a similar experience with their beds. Our room was 225 for those interested... Breakfast was great. Especially the eggs with salsa and cheese folded in. Unfortunately for the boys, the pool had been drained prior to our arrival. Overall a great experience and recommended.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the great comments, please join us again.

"Horrible Just Horrible!"

1
15/07/2017

A very poor stay! Although the staff was cordial they were absolutely unresponsive! On returning to the hotel after a wedding we found the hotel doors, although card keyed, locked. As the hotel's parking lot is located at the opposite end of the building this required about a hundred yard walk from where we parked to the lobby and then a walk back down to our room at the other end of the building near where we parked. On noting this to the evening staff I got more or less "This is the way it is." As walking is painful for me I found this take it or leave it attitude poor at best. Sunday morning we went down to breakfast at 9 AM only to find no food, not even scraps. It was obvious that they had started shutting down around 8:30 AM. The person running the breakfast (and the front desk) told us breakfast closed at 9 AM. However we were told when we checked in that breakfast closed at 9:30 AM. Subsequently three or four other families who were traveling with small children were also told the same thing. Even though we all voiced the same concern the person running the breakfast just smiled as she continued to shut everything down. It was very obvious that she didn't give a d*** about the hotel's guests. I would avoid this hotel at all costs. It is obvious by their egregious behavior that their guest's comfort is not a priority to them.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry you were having to walk, but for security reasons and safety for all guests and employees after ten pm daily all guests must come through the front doors. As for the Breakfast times, it is stated in the directory, on line, and also on the door of the breakfast room, and all guest all told at check in where and when the breakfast is located and the time frames. I m am very sorry about your stay with us here. I will speck with my staff to insure that issues or problems like these don't come again. Thank you for the comment , I wish there was something said to management before exiting property. Will be improving.

"Best Experience"

5
26/06/2017

I've been staying at various hotels and so far staying at Best Western was the best experience thus far. It was a fast check-in and speedy check-out. I'm definitely going to be using Best Western hotels again for my future stays.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
That's great news, so very glad to hear that your stay with us here in Ephrata was good. Your welcome back anytime, Again thank you for the great review, and have a fun and safe holiday weekend from all of us here at the BEST WESTERN Rama Inn Of Ephrata

"Great service and great people! Loved the weekend stay!"

5
26/06/2017

Forgot the girls name but she was blond and had a feather tattoo on her forearm. Her and the other stuff made this stay great. The staff at night were also friendly and very helpful! There was someone around at all times to help out, really cool!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Wonderful to hear that our staff was welcoming, I will let them hear about this during our next team meeting, please come again if ever in the area. Thank you again for the nice comments and review.

"Go Best Western!!"

5
24/06/2017

The staff was friendly and helpful; the rooms were nicely appointed and spotless and everything functioned well; the pool area was clean and tidy; the rooms were quiet. I liked that you could open the windows for fresh air and the sheets were unscented. There is also plenty of light where you need it - a rare thing in motels.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So very good to know that our property provided you with the amenities you needed and more.... Please join us again , from all the staff here, have a great summer season stay cool out there.

"Bacon at Breakfast"

4
23/06/2017

Solid Best Western local.When in Ephrata, I'd be surprised if there's a more comfortable/polite hotel. Slept well on rear facing side. Either I showered too late (9am+) or couldn't operate lever precisely enough to get a really warm shower. Best Western Breakfast Report: Above average on a whole. Breakfast Manager was very attentive. No Melon but there is BACON! Actual Bacon strips cooked nicely-Redeemed everything.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So nice to know that your stay with us was ok. Thank you for the comments and review. We will work on getting some in season fruit, sounds great!!! Have a great summer , please join us again when in the area.

"No pool , I should have been told at check in that the pool area and jacuzzi was out of order, before I checked in."

2
12/06/2017

I think we were away all the time but I love them just because of the amp a theater also the lady did not know if the pool and jacuzzi where not working before we checked in and paid this ridiculous price.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Sorry that your stay was during our time of the pool closer. The websites states dates of closer. And there are signs at the front desk and on the pool area. The hotel was hit by lighting and we have been having the repair for the roof. This was an act of god and our of ours hands to control. We placed the signage online last month. sorry for the inconvenience. I hope you understand. And are willing to come see us again.

"Clean & Comfortable book early"

5
18/05/2017

This is the cleanest and most comfortable place to stay in the area. It fills up fast for good reason so book early. The breakfast is about on par with most options and the beds are firm. The staff are very friendly and pleasant.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for the comments and thank you for staying with us, please come again

"Very good rooms and great service"

5
16/05/2017

Part of a fishing trip, we stayed here for 4 nights in early May. The hotel was really much better than we expected, the rooms were large (we had a double queen bed room) there was a sitting area, the vanity was a good size and the bathroom was fine. The hotel staff were very helpful and pleasant, also a good "included" breakfast that started service at 6am, so we could fill up before our fishing day. We also had a fridge in the room for our beverages.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Thank you for staying with us, We do hope to have you again! How was fishing? Have a great season. Thanks again for the wonderful comments

"Quality Service Every Time"

4
07/05/2017

The hotel is clean and has most amenities yet the service is excellent. Each time I call to get a reservation they are helpful and never mess anything up. They are pleasant upon arrival and for anything you may need. My last trip to this location was the sixth in the last year and I continue to stay at that location rather.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So great to know that you like staying with us here, Please feel welcome anytime.

"Decent but nothing great"

3
28/04/2017

It was a decent hotel, with average food and rooms. We had a suite with a jacuzzi tub, but the tub was dirty and the toilet only worked about 50% of the time. Front desk however, made up for the room problems. They were both very nice and helpful.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Very sorry to hear of your stay not being clean,,,,, And the toilet has since been replace, thank you for your comments, its good to be able to get the guest experience good or bad. Again thank you for staying with us. Hope you can come again.

"Friendly Staff! "

4
17/04/2017

The staff here are great. They are very welcoming and helpful. I walked into my room and was surprised at how nice the room smelled. My room was clean and well stocked. Had everything I needed for a quick overnight work trip.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So great to hear that your stay with us here was good. Welcome back anytime. Have a good spring.

"Amazing Staff!"

5
10/04/2017

When you are stopping over at a small town, you just don't really expect to find such an amazing hotel. The Staff was super and went above the call on a few questions we had. The room was super clean, and the breakfast area was clean and kept replenished with whatever food ran out. Again, the staff was super friendly and just cheered up your morning! Don't think we will be ever coming back thru this way again, but would highly recommend it if you find yourself here!

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
So glad to hear of your stay with us here was a great one. Thank you for the wonderful comments, and have safe , fun travels to you and your family throughout the year.

"Clean, comfortable, quiet"

5
08/04/2017

Very nice hotel. Best in this small town. We had one of the pet friendly rooms and I appreciated the easy access for walking the dog. Good breakfast. Very friendly staff. I have never been disappointed at a Best Western.

BESTWESTERNRamaInn, General Manager at Best Western Rama Inn, responded to this review
Wonderful to hear of your stay here with us was good. Please feel welcome back.

"Lovely stay"

1
17/03/2017

Will stay in the feature and recommend to all friends and family this was this most enjoyably night I've had in a while it was very peaceful my family enjoyed our stay and were very relaxed and at ease

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the wonderful comments. But why was a 1 marked in every area? Please let me know if this was a mistake, we get scored on this reviews and if there was everything wrong with your stay then please let us know. If not I think Trip advisor should repost your score on our property.

"Pleasant Stay, Comfortable"

4
13/03/2017

The room was spacious, comfortably furnished, nicely appointed with up-to-date flat-screen television, microwave, refrigerator, granite countertops, good lighting, and nice linens. The bathroom is smallish, but adequate. As others point out, there is a main line train track very close to the hotel. Light sleepers might be bothered by noise. Otherwise, I found the property quite in a second floor room. The breakfast room seemed a little small for this size of property, but was also never crowded. The offerings are standard mid-range hotel with make-your-own waffles, buffet service eggs, sausage, cereals, biscuits & gravy, fruits, limited pastries, yogurt, juices, coffee, tea, milk, etc.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for your most recent stay with us here at the Rama Inn in Ephrata. I will be bringing your concerns and comments to our staff meeting , thank you for bringing a few items to our attention. Please feel welcome anytime.

"best western"

3
19/02/2017

Stayed For A Volleyball Tournament. Super loud highly used train tracks a couple hundred feet from hotel ( not good for someone who has insomnia). Pool and hot tub closed for renovations and no discount offered FOR that ( I'm sure total cost is increased because they normally offer this ) or they could inform you of this when you make reservations

BESTWESTERNRamaInn, Front Office Manager at BEST WESTERN Rama Inn, responded to this review
I apologize for the inconvenience of the noise of the train. Also for the pool, our renovations are completed and we did compensate the rate for this inconvenience. We have posted the renovations on line and it was posted on the front desk upon arrival. We offer earplugs upon request. Again, apologies for your inconvenience.

"Best Choice in Ephrata"

5
27/11/2016

When traveling to Ephrata, in the past, we have stayed in surrounding towns, assuming that Ephrata did not have a "nice' choice. We tried the Rama Inn on this trip and was extremely happy ... we will now stay here every time we come we visit.

"work"

3
10/11/2016

nice place to stay ...if they can keep the hot tub running.I drive for a living and , when I get to the motel the first thing I want is a good soak . unfortunately the last three times I've been there It's been on the fritz.

"Great Place to stay in Central Eastern Washington"

5
09/11/2016

Have stayed here on numerous occasions when traveling to Eastern WA. Always clean and comfortable. Relatively close to Grand Collee Dam, Moses Lake, Quincy and Soap Lake. 2 story, really clean rooms! (Good job Heather!!! ??)

"Best hotel in Ephrata"

5
27/10/2016

Of all the hotels in the very small town of Ephrata the best western is the only hotel i will stay in. Great breakfast, friendly staff, hot tub, and pool. Very well kept and clean The rates are reasonable and it is close to many lakes, hiking trails, and outdoor fun. Only 20 minutes to Moses Lake

"nice stay"

5
21/10/2016

great hotel, would stay again. Had a nice pool area. Rooms where clean and was not noisey at all. I would stay again. Breast fast was not bad. Had a lot of tea options for me. You could get the tea all day long, this was a bonus for me.

"Always a Great Stay at the BW"

4
14/10/2016

Rooms are clean, beds are comfy and staff is exceptional in service, friendliness, and overall helpful in every way. I would certainly recommend to anyone traveling to or through Ephrata WA to stay at the Best Western

"Clean, Comfortable, Not bad for the price."

4
10/10/2016

Stayed in the new section on the far end of the hotel. Very clean, comfortable stay. Decent pool but no workout facility. There is an option to check out a key for an Anytime Fitness gym two or three miles down the road, though. Breakfast wasn't bad. Pretty much what you might expect for free/complimentary, maybe a little better. Noticed some footsteps/door closures from second floor, otherwise fairly quiet. Good TV channel line up. Pleasant stay overall.

"Sleeping Ephrata, Washington"

3
01/10/2016

The check-in was rushed though we were the only people in the "Lobby". The person at the desk dumped a bunch a useless info on us. We would have caught it but her tongue stud got in the way. Didn't matter. The room had a toxic smell to it so we had air on right away to try to get rid of it, that didn't work. The bed was okay, the plumbing worked and the water was hot. The trains didn't wake us up. The breakfast looked pretty So So, so we passed on everything. Just a pretty run of the mill BW. As good as it's going to get in Ephrata and would stay again if the need came up. If this is the improved version of this hotel it must have been pretty bad before.

"Greatly improved!"

4
19/09/2016

I stayed here a year ago and was very disappointed in the cleanliness of the room and how much it smelled of cigarettes. The changes in the last year have completely turned the hotel around! My room was very clean and well-kept, and smelled fresh. I would not hesitate to stay here again or to recommend that others do so.

"Ephrata Quick Trip"

4
12/09/2016

This Hotel was the nicest place I have stayed at in town. Great people working their, Comfortable, Nice Room, And the sound of trains. Loved it. Great B-Fast Buffet. Nice room with Fridge, Microwave, and every thing you need. I'll be back. Easy to find, and great parking.

"Impeccable Service"

5
12/09/2016

Service was phenomenal along with the morning breakfast! The hotel is clean! I choose to stay away from the side of the hotel wing that does not have the railroad tracks. The train did go by multiple times when I was there but was before I went to bed at night. My stay has been four to five days at a time so I know this hotel well!

"Best Western in Ephrata, Washington"

5
05/09/2016

We enjoyed our stay. Affordable. Would stay again! They allowed us to have our dog in the room. The beds were super comfy. Breakfast was not the greatest, but had good variety. Hot and fresh cookies were kept out with good selection of tea and coffee. Nice location!

"I slept just fine"

3
22/08/2016

It was ok. Breakfast wasn't that great, but not completely awful. Can't really think of much else to say. I parked in the parking lot and my car still had all 4 wheels the next morning. That was cool. There was a bible in the night stand next to the bed, but not a Koran. That was kind of weird. Why a Christian bible but not a Koran? Got a problem with Islam?

"Best Place to Stay In Ephrata"

4
19/08/2016

Ephrata does not have much choice in places to stay, but unless you want to stay in Moses Lake this is clearly the best place in town. The upkeep may not be 100% (carpet stains in the room, entrances other than the main one were not working) but the people are great. May be a little expensive for where it is but I would stay there again.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for you most recent stay with us here. Sorry to hear of the carpets stains in fthe room. We are slowly being able to update many of our older rooms and will be finshing them up by this winter, Thank you again for your response, looking forward to seeing you again here in Ephratya.

"Beds were comfortable (2 rooms)"

3
18/08/2016

Breakfast was good, staff pleasant. Beds were very comfortable, fridge, micro, tiny coffee pot (NOT Keurig). If arriving early, you get what's available - so if a specific room was booked, don't arrive too early. We needed a first floor room close to lobby due to elderly family member having breathing difficulties. Arriving 2 hours early, the only available room was as far away as possible from lobby and on 2nd floor. Thankfully there was an elevator, but the walk was almost too much. Also thankful for air conditioner!

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Sorry to hear that you didn't get a closer room, when we run fuller its harder to accomdate early before the check in time. Thankyou for working with us on this. Please feel free to come again anytime.

"BEST Western hotel in Ephrata is the best choice."

4
04/08/2016

Although I did find a few minor things, the Best Western is still my top pick. The rooms are spacious with new TVs, microwave, mini refrigerator, coffee makers, and nice work station. The Ac works great, its 82* at 9:30 pm and my room is cool. My minor complaints are as follows: There was a wad of chewing gum stuck on the top of my bed headboard. The carpet in my room has numerous stains, needs at the least cleaned. The king bed mattress is very hard for my old body. On a good note the desk people are wonderful, and even though I'm leaving before breakfast starts they offer you a breakfast to go bag. I would definitely stay here again!

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Great to know that your stay was good, and thank you for the feedback to ensure a even better stay for the future guests. Your welcome back anytime.

"Good Stay"

3
04/08/2016

A great stay for the price. Comfortable bed. The cleanliness could improve and the cable had no HD channels. The room served it's purpos. There wasn't many other options in Ephrata. This hotel is great for business, I wouldn't stay there for pleasure.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
We will be looking into the HD Channels, I know I pay for them and some TV may need to reprogrammed for them, Thank you for the heads up . Thank you for doing the survey and have a good rest of your summer.

"Clean, quiet, great continental breakfast"

5
03/08/2016

Clean hotel, staff know hospitality! The continental breakfast in the morning is excellent along with the staff working to keep all food filled up. My room was clean with refrigerator and microwave along with nice flat screen TV.

"Good Stay and Clean"

5
18/07/2016

I had a very nice stay at the BW Rama Inn. My room was clean, the neighborhood is safe, nice room, clean sheets and a comfortable bed. All the equipment function as expected and free breakfast in the morning. They even have an indoor pool, hot tub and sauna!

"Sporting event"

5
13/07/2016

The hotel was more than accommodating to our Baseball group - top notch service from beginning to end! Despite changes, at the last minute - hotel was more than accommodating with a "can do" attitude. We will be back!

"Never again"

1
11/07/2016

always stayed there 12 time a year. But I don't know what has happened but the room was terrible dirty will not stay there anymore. The price is terrible. People were nice but the room looked like it was never cleaned

"Clean and affordable"

5
01/07/2016

Very clean and well decorated. Great morning breakfast that was well prepared and had a great selection. Beds were very comfortable. Very nice to get the military discount. We would definitely come stay again Thank you!

"Wedding party"

4
25/06/2016

The stay was pleasant, staff helpful and rooms pretty clean. The one downside was that when making reservations only 1 person was able to help with group reservations. Which resulted in some confusion and frequent phone calls to confirm the reservation.

"Nice Place"

5
13/06/2016

I have stayed in several best western properties and this is one of the nicer ones. Bed was too firm for us, but that's the only bad thing I can say. Don't know why I have to use 200 characters, let me say what I want and be done!

"Rama Inn"

3
02/06/2016

very slow to check you in.House cleaners talk loudly when on the floor,lots of bumping and banging.Spa/pool always down or being repaired.never seem to remember to put my points on my member card even when giviin to them

"the property"

5
17/05/2016

very nice, comfortable beds , breakfast good, nice pool, wth hot tub staff was nice, an helpful nice to have a elavador to go upstairs, Outside of motel wes clean, an attractive, nice patio to have a little bit of sun

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the kind words. Glad to have you be a part of our best western family, please come again.

"A nice comfortable place to stay"

4
16/05/2016

We always choose this hotel when coming to Ephrata. The beds are comfortable and the room is clean and nicely decorated. The pool is kept comfortably warm and is very enjoyable to swim in. Breakfast always has hot items along with waffles. Plus coffee and other hot drinks are available all day. It costs a little more than other hotels in the area, but for the amount of time we spend there it is worth it to us.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Blad to hear that your stay with us was a good one. If your ever in the area again, please feel free and right at home to stay with us again. Our renovations are nearly complete! Thanks again and have a wonderful summer. Safe travels

"Ephrata Best Western"

5
28/04/2016

Nice, clean, cheerful helpful staff. Hotel lobby remodel is nice. Room was very quite and even the AC was quite so was easy to sleep even with it on. Express check nice feature. Breakfast room is spacious with lots of tables. Have both WiFi and hard wire for computer which you don't see much anymore, and is nice to have if your computer WiFi is acting up. Convenience store and restaurants and bait and tackle shops near by

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for staying /glad to hear your stay was an enjoyable one/ Come back anytime

"Above average clean hotel but"

3
25/04/2016

Above average hotel for cleanliness and service but a terrible continental breakfast. Very plain, very minimal. The usual bland continental breakfast. But there are enough options in the area to make up for it. From what I hear this is one of if not the nicest lodging in area

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
The breakfast is free and hot! Sorry to hear that breakfast was not to your liking, we have improved in our scores over the years on making breakfast a great experience for all. Thank you for your option and we will be updated this department this month. Hope to see you again at the BEST WESTERN Rama Inn

"Friendly and Added More Rooms"

4
25/04/2016

What a great Best Western!! All of the staff were friendly and helpful. Great, clean rooms. An inside pool for swimming. And a free breakfast that was really good. The staff were really customer service oriented. We will come here again.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for staying here in our little Town of Ephrata. Thank you for the great comments and hope you return again with the same or even better reviews. Glad that our staff is above the norm as hotel go. Have a great summer!!!

"Not what was promised, also"

2
17/04/2016

The unfortunate experience started at check in when our room was DOWNGRADED. I booked a king suite at Best Western's web site (m.bestwestern.com) for two adults and two children. The site said the room sleeps four. We checked in, received our room assignment, and when we opened the door, it was a standard small room with two queen beds. I immediately went back to the front desk. She said she changed our room because the king suite doesn't sleep four and tried to blame the online error to a third party site, where I immediately corrected her and stated it was Best Western's site with the error. The worst part of her bait and switch was she tried to keep out rate at the higher king suite rate. While the hotel is fine (good beds, clean room, nice indoor pool) I will never stay here again because of the shady way they do business.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Not what I expected to hear about my staff > I have looked into this staff member and now they are aware of the room type and rates. Your rate was booked through Best Western, and they are not allowed to change rates they are booked online. I was able to adjust this online at a later date. We are not by far shady in anyway. Most of us here have been here for many years and if you look back at our reviews you can see that this is not the way we do business at any of our hotels. Pleased to know that the room. beds and pool area was to your liking. In the future if you are in need of a hotel in the Ephrata, I wish for you to give us another change to make it right. Thank you for the comments , it helps improve our hotel in many ways.

"Not what was promised"

2
13/04/2016

The bill was totally messed up even after verifying a group rate at check in. Additional percentage for BW membership was not given, and the adjusted billing that they made still was over the quoted group rate. Bed was hard as the floor and fridge did not have a door on the freezer section freezing some fruit that we put in to keep cool.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
We here at the Best Western would like to apologize for any inconvenience regarding the rate mishap. We have two type of beds here, if you were needing a softer one, one could of been assigned to you. We have a lot of requests for harder beds . Just depends on the guest for sure. Very sorry to hear of the freezer not having the cover, that could of been a easy fix at anytime during your stay. But I have investigated this room and the problems have been resolved. Thank you for letting us know how your stay was, we wish to continue to improve in the everyway.

"Great place..."

5
26/03/2016

We have stayed here many times, and really enjoy our stay. Nice clean rooms, breakfast is good, people are wonderful. Apart from the railroad track just a stones throw away this is a nice place to stay. We always enjoy the swim pool and hot tub.

"Great place to stay"

4
25/03/2016

We have stayed here often, love the place and the staff. The breakfast is nice, love the pool and hot tub. They are remodeling and the front looks wonderful. We always stay here when we go to Ephrata.

"Suprisingly enjoyed it"

4
08/02/2016

When I drove up I wasn't expecting much. There was construction going on. But the staff was SO nice, the rooms were fine, beds comfortable. Good free breakfast. Easy parking. I would definitely stay there again.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for your response, very nice to hear that you enjoyed your stay, and the construction will be completed for the Lobby in two weeks, please come again. Thanks again from all the Staff.

"Nowhere else to stay"

2
10/12/2015

I hope I don't need to return to this area and/or property. It's not that the hotel is that bad, but it needs much improvement. I am a BW Diamond member...I don't need a free upgrade to the nicest room in the property, but I expect more than being placed in a room right next to the bar and railroad tracks. To top it off, there were actually 2 dog biscuits, a beer bottle cap, and a old disposable coffee cup in my room upon check in. I have been here 5 nights and had the room serviced twice. I posted the photos of the trash day 1....guess what, the trash is still here. Gross.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Sorry your stay was not the best, the construction of the property improvement is two weeks from being. I do that your are able to come again and try out the property and or town. Thank you for the comments we must have some to improve in the areas needed.

"Great Stay In Ephrata"

5
08/12/2015

I had to do long days of working often returned late into the night. The front Desk clerk always greeted my return with a warm cookie and a pleasant smile. The.Hotel and staff were excellent and caring. They provide me with a great stay during a tiring business trip

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for staying and the wonderful comments, please come again anytime and every time while in the Ephrata area.

"good for families and groups"

5
30/11/2015

a bunch of wedding attendees stayed here, we were all happy and content w the accommodations, we wished the breakfast ended a little later than 9 am as we had a late night the night before, the rest of the stay was pleasant and the kids had a ball in the pool and the adults had a good time visiting. The staff was pleasant and very accommodating , and let us in early which was very appreciative ! would stay here again , no problem.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the wonderful comments, hope to have you back again this summer when the weather is a bit warmer. Happy Holidays

"Whirlpool Suite"

5
29/11/2015

Looking at the Best Western website while planning an overnight getaway for my wife and I. I came across the whirlpool suite option. For a few extra dollars it was money well spent. More than enough room for two in the tub and a little Mr. Bubble made it even more fun. Staff was great and hot breakfast was pretty good too.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Sorry that your cards don't work after tem pm , and yes its for the safety of the guests. Our new signs are on back order, thank you for staying and would like to have you and family back again real soon. Thank you for staying

"Ephrata trip"

5
23/11/2015

Good property. Side doors are disabled after 10 pm and you may have to may a fast dash to the lobby in the cold if you come in late. BNSF mainline is 100yards from this property but this applies to all motel properties in the town of Ephrata, WA

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
We just removed the signs and the others are being deliveried this next coming week. Sorry you had to come through the lobby , but it's for the property, guest, and staffs safety that this policy is in effect. Good to hear that the stay was good besides that. Thank you for coming , and please come again.

"Our home away from Home"

5
19/11/2015

We have stayed at this property many times while visiting our children in Ephrata. It is a great location with a clean rooms and friendly staff. My only concern is that on the weekend the management do no honor military discounts, but the staff will go out of their way to ensure you get a great rate without it. Not happy with the management on that point, but the staff is great. Always a welcome smile at the desk.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank youfor your comments. As for the Discounts , your better off during winter season to have a different deeper discount then military. Glad to know that the staff was able to offer you them. Please come again, happy holidays

"Stuck in Ehprata"

4
10/11/2015

Our RV lost a wheel bearing and we ended up being towed to Ephrata for repairs. We chose the Best Western Rama Inn as it was the only hotel in town that offered an enclosed pool for our 6YO grandson. The rates were the highest in town but the hotel was very nice with a good breakfast service, clean rooms and a great pool as reported by our grandson. The hotel is located on the SW end of town so it's inconvenient to walk to restaurants. Also, it backs up to relatively busy RR tracks so expect some noise at any hour. It was not loud enough to wake us up but quite noticable.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for staying with us here at the property. Sorry it had to be because of emergency with your RV. Glad to know we were able to help you out. Thank you for the comments. I hope your next trip to Ephrata will ubder better conditions.

"clean and excellent place to stay"

4
31/10/2015

My husband and I usually stay at this hotel when we come to town. They are always pleasant. The rooms are always clean and tidy and they serve a good breakfast in the mornings and we love to use their swimming pool.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the comments. I do hope your able to come again. Happy Holidays

"The Best Western with hard mattress"

4
11/10/2015

I have stayed at this establishment several times when I go to Ephrata, WA. The staff in this hotel is very nice and know their jobs very well. The rooms are always clean and this room is very quiet. Even with the train going by during the night, it's still quiet. Plus, they welcome pets. The ONLY problem I have with this hotel is, that both times I have stayed there, the bed was so hard, I had problems trying to sleep. So, next time I will bring a foam mattress to sleep on. Then it will be perfect.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for letting us know about your stay. Glad to know that you like the rooms and staff here. We try our best to enforce the best costumer guest in the Columbia Basin. As for the bed, I would suggest that you request to stay in the newer wing if you are planning on being in the area of staying with us again. The beds are softer in that part of the hotel. Some people love the firmer side of the hotel, I myself agree with you to have a softer mattress. So please, just ask the front when making your reservation and place in the request. Thanks again for letting us know. Have a great fall and winter season from all of us here at the Best Western Rama Inn.

"Small town, great hotel"

5
14/09/2015

Hotel was a convenient location and easy to get to for the concert we enjoyed at The Gorge. Everyone was nice and very helpful if you needed. Rooms were great, spacious and easy to share with 4 adults. Didn't get to enjoy the pool but looked very clean and larger than some hotels I have stayed in.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Great to hear that your stay was an enjoyable one. Looking forward to having our staff service you again. Thank you for staying.....

"Modern and clean"

5
03/09/2015

The staff is very friendly and courteous, the breakfast is great for being a free breakfast, close to town and the major Highways, comfortable mattress, clean carpet and clean bathroom. Nice little refrigerator in room, TV with satellite cable, lots of channels. Overall I would highly recommend this hotel

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the wonderful comments, please come again if your ever in the area. We love to accommodate.

"Very nice stay"

5
04/08/2015

Before arrival I reviewed the reviews like I always do. I was very pleased with my stay and would absolutely stay here over any other hotels in the area. The staff was very helpful, the pool and gym have late hours to accommodate those of us on business trips. I was extremely pleased and felt they are one of the friendliest hotels in the area.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for your response . We are very pleased to hear that your stay here with us was an enjoyable one. Your welcome back on any given day. Have a wonderful rest of your summer from all the staff here at the BEST WESTERN Rama Inn of Ephrata.

"Best Place in Ephrata"

4
02/07/2015

Spent 3 nights in this nice hotel. Room was clean, well appointed and a very comfortable bed. Daily free breakfast was very good. Not a lot of activities in the area but a lot of beautiful scenery in the area. Leavenworth WA is only an hour and twenty minutes away.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for the kind words. We are happy that your stay was an enjoyable one, hope to see you again.

"Bathroom smelled"

1
23/06/2015

Upon arrival the room seemed clean, but the bathroom had a strong urine smell. I wiped down the entire bathroom with Clorox wipes and left the fan going while we went out to dinner. The room still smelled upon our return. I complained to the front desk and the desk clerked came to the room and re-cleaned the bathroom, but it didn't resolve the smell. The only room left had been reserved for the Best Western Manager. I was told there was nothing else they could do to accommodate us and not even a discount was offered for our inconvenience [poor customer service]. We survived our one night, but will not be back.

BESTWESTERNRamaInn, General Manager at BEST WESTERN Rama Inn, responded to this review
Thank you for your comments, I do want to clarify two things, the room that was set aside in my name was for emergency purposes only. I asked the front desk to offer to move you into that room and have the HK staff come reclean you room for reselling purpoeses. And as for your rate and being offered a discount, you were giving a discount upon departure, I found out that next moring of the inconvience you and family had at our property and automaticly gave you a 25% off credit back onto your CC on file.if you have any other concerns, questions , comments , please dont hesitate to contact me anytime. GM And again thank you for staying, sorry it was not to your standards and satisfaction.