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Best Western Plus Elmendorf Hotel, Elmendorf

4.5/5  - basé sur 76 notations.
20015 Eagle Ford Way, 78112, Elmendorf, United States - Ver el mapa
Best Western Plus Elmendorf Hotel - Vista Exterior El Best Western Plus Elmendorf Hotel se encuentra en el centro de Elmendorf. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus® Elmendorf Hotel goza de una excelente ubicación en la carretera interestatal 37 sur y Anderson Loop 1604. Este hotel se ubica a solo unos minutos del centro de San Antonio, que acoge el Álamo y el equipo de baloncesto San Antonio Spurs. Tanto si se encuentra en viaje de placer como de negocios, aquí podrá disfrutar de todas las comodidades propias del hogar. Nuestro cordial personal le dirigirá hasta su habitación, donde encontrará una mullida cama con acolchado doble y una lujosa ropa de cama. Relájese con el televisor con pantalla plana LED de alta definición de 40 pulgadas y una variada programación con más de 30 canales. Manténgase en contacto con amigos, familiares o contactos de negocios gracias al acceso gratuito inalámbrico y con cableado a Internet de alta velocidad. Tras un largo día, relájese en nuestro gimnasio o con un baño en nuestra piscina al aire libre. A la mañana siguiente y tras un apacible descanso, comience su día de la mejor forma con nuestro desayuno caliente completo gratuito con huevos, tocino, autoservicio de gofres, harina de avena, pasteles, surtido de panes, jugos variados y café. Nuestro hotel de Elmendorf está situado junto a las principales compañías de petróleo y gas, así como algunos de los personajes más importantes de la zona. Las actividades de pesca en Lago Braunig son obligadas para aquellos que deseen pasar un buen rato. El Best Western Plus® Elmendorf Hotel se enorgullece de su acogedora hospitalidad sureña y le invita a disfrutar de una estancia que le permitirá comprobarlo en persona.

Best Western Plus

Elmendorf Hotel

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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 76 huéspedes
NOTA EMITIDA
Excelente
58
Muy bueno
12
Normal
3
Malo
1
Pésimo
2
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
2
De negocios De negocios
24
En familia En familia
28
En pareja En pareja
16
En solitario En solitario
4
NOTAS RESUMEN
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Relación calidad-precio

"A welcome sight after a very long drive"

5
17/11/2018

Kansas City, MO to Elmendorf, TX is a very long drive by any measure, made even longer by the abysmal traffic situation in...Texas, generally, especially Austin. What the heck, Texas? Does TxDOT require everyone in the state use I-35 through Austin at the same time? Worst. Traffic. Ever. Owned by Ashwin Gajera, and managed by Kunal Patel, the Best Western Plus Elmendorf Hotel was a welcome sight. A little off the path and kind of by itself behind the Pilot Travel Center, the property is well-lit and well-maintained. The hotel parking lot was sufficient but not spacious; you cannot drive around the building nor is the parking area trailer-friendly so if you are pulling a trailer you will have to be creative. The long edges of the parking lot (if you pull a trailer regularly you know what I mean) are marked as fire lanes, so no parking there. The alternative is parking along Eagle Ford Way with the overflow trucks that could not park in the Pilot Travel Center parking lot. Seriously, Eagle Ford Way was lined, both sides, with OTR heavy trucks. By morning the only lane open on Eagle Ford Way was the center (turn) lane. Traffic is virtually non-existent on Eagle Ford Way so using the center lane for travel wasn't a huge issue, but it could have been interesting if there was even light 2-way traffic. Check-in was a breeze. I had pre-booked so I did not expect anything else. The lobby was clean and well-lit. Staff was friendly, courteous, and neat. My room was spacious and well-appointed, containing all of the usual amenities one expects to find. The king bed was comfortable, the bedding clean. Good selection of channels on the flat screen TV. I do think that they need to step up their in-room housekeeping a bit. If I could, I would knock off half a star for the long black hair(s) I noticed in the bathroom and the stains of unknown origin I saw on the bathroom wall and sides of the dresser and nightstand. Being a little off the path there wasn't a lot of noise to deal with during the night but being on the ground floor a couple rooms down from the lobby meant I did not need a wake-up call. As soon as they started getting the breakfast area ready in the morning there was quite a bit of rattling and clanging going on. A really minor annoyance, but if you plan on sleeping past 5:00 AM or so consider asking for a room that isn't somewhat adjacent to the food prep area. No stars off for that. Breakfast was fairly typical hotel fare. I enjoyed the sausage rolls, which were a little different, but the scrambled eggs-in-a-bag were the same as you get at almost every other hotel. I did avoid the breakfast potatoes; there was a LOT going on in that dish. No stars off for that, either. Check out was seamless. The clerk was friendly and efficient. I was offered either a hard-copy of my receipt, an emailed receipt, or both. 132 words about services in the area: fuel is no problem since there is a Pilot Travel Center literally up the road, but pickins are slim as far as food & services. There is a Sonic, a Burger King, and a Frank's Tacos nearby. There is also "Bill Miller Bar-B-Q," a 4-star rated BBQ restaurant but I arrived too late to try it. Nearest Walmart is about a 20 minute drive, nearest medical facility is about the same distance, and if you need a mechanic you are probably staying in the wrong area. I wanted to take a star off for food and services in the area, but that lack is absolutely NOT the fault of Best Western Plus Elmendorf. If access to certain services is or becomes important during your visit you need to plan ahead. Overall I would stay at the Best Western Plus Elmendorf Hotel again if I have to be in that area. I thought it an excellent value in a secure location, and would recommend the establishment to friends and family who have the misfortune of travelling to south Texas. I always thought Dallas traffic was bad, but traffic through Austin is BAD. Make sure you have plenty of fuel, recommend topping off in Georgetown, 30 miles north of Austin, if you have less than a half-tank.

"Very clean"

4
18/09/2018

Hotel was very clean if it wasn't for the strong mildew smell would give them a 5 stars I enjoyed my stay and the staff was awesome the breakfast was just okay nothing special Wright about I did not use the pool or Fitness area

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time to leave an excellent review of our property. Our entire team is so glad that we impressed you by offering such a great stay, that it resonated in your review. We'll definitely look into the scent you experienced as mentioned in your review. We hope you visit us again in the future.

"Best western plus (Elmendorf)"

5
25/08/2018

This hotel is amazing. The front desk is awesome, and they can even work with you during check it if need be. My husband and I were very impressed with the room size and the bathroom size (king suite) the best was comfortable, the pillows were comfortable! Great shows on the tv. The internet worked great! The a/c works amazing and it can get very cold. Over my stay here was beyond amazing!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"The best lillte place to stay"

5
22/08/2018

This hotel always prides themselves on customer satisfaction. They go out of their way to get you yoor room options and the breakfasts are very good. Its quiet and comfortable.The staff is always greeting and checking on you to ensure that your stay is the best.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests' needs during their stay with us. I am happy to hear that your stay with us was a pleasant one. We hope to see you again real soon.

"Fun Stay"

5
30/07/2018

Stay was an outstanding experience from check in to check out. People were friendly, pool was clean, mini gym was available for my boys to continue with their workouts. Rooms were awesome, that included internet and Direct TV with many channels not basic local channels like other hotels. Overall excellent!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the amazing amount of detail in your review! We truly appreciate you taking the time to let your fellow travelers know more about our hotel. I do like to mention that our all of our TV's come with a channel guide with over 150 channels to choose from including the local channels. Again, thank you for staying with us and safe travels!

"Summer Vacation"

5
13/06/2018

WOW! What a lovely hotel. From the start, you walk into a clean beautiful hotel. Check in was very easy, the room was fantastic! Couldnt asked for a better hotel. In the morning the breakfast was wonderful as well. Great job to everyone at the hotel!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the very generous review, Mr. Smith. The team really appreciates your taking the time to share your experience. We certainly hope to you stay with us again!

"Not 100% satisfied."

4
28/05/2018

Check-in took super long because the reception lady was a new hire. Only 2 people working and lots of guest checking in. Room was nice however there was a bug on the bathroom floor. Comfortable beds and very quiet. Breakfast was good and the host was wonderful.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for sharing your experience. I sincerely apologize for the long check-in that occurred during your visit and unexpected visitor in the bathroom floor. We will get these issues corrected! Please give us a chance in earning back your business as we wish in seeing you again!

"Last minute visit"

4
28/05/2018

Clean and comfortable hotel. We had a restful night's sleep which was much needed. We were not able to enjoy the free breakfast as our trip was for bereavement purposes. The staff was very helpful and accommodating.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time in leaving a great review of our otel and we're sorry for your loss We are proud to have a team that provide superior customer care & the cleanest rooms. We understand the importance of value for money and this is why we offer these extra amenities of Free Hot Breakfast with many choices and great comfy beds! We hope to see again in the near future!

"love this place!"

5
04/05/2018

everything is great here. breakfast is awesome. room clean -- yep i checked the bed and the bathroom -- excellent my remote didn't work -- but the hotel staff came to the room and discovered a problem with the cable hook-up. they fixed it then and there. room is quiet . -- will stay here every time i come to San antonio! and would def recommend to others.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for staying with us here at the Best Western Plus Elmendorf hotel. I apologize the issues with your room regarding the remote but was glad a team member was able to fix it immediately and will definitely have that looked at again. We do everything in our power to make sure our guests have a great experience staying with us and will take your feedback into consideration. Thank you for taking the time to leave your review. We take all reviews, good and bad to heart, and try to learn from each of them. We hope to see you again soon. Thank you once again.

"Great place to stay!"

5
29/04/2018

The clerk looked at my requests and actually filled them! I am impressed and glad that this hotel is available in a location that works for me and my job. Thank you Zeb I appreciate the job you do. I have stayed here many times and the service has been good and keeps getting better.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel! I will be sure to share your great comments with not only Zeb but with the rest of the team as well. We hope to see you again soon sir.

"Great hotel!"

5
17/04/2018

Overnight stop. Great place to stay, very clean and staff was phenomenal! Would definitely stay here again when in the area. Only suggestion is wish they would serve breakfast until 10am. Would make it easier since we usually eat as we are leaving! But great hotel!!!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests' needs during their stay with us. I am happy to hear that your stay with us was a pleasant one. We hope to see you again real soon.

"Recommendation confirmed"

5
04/03/2018

Friends we met in South Padre recommended this hotel when they heard we planned to get about this far on our first day's drive. Very nice decor, good breakfast and coffee. We stayed in a "wide" king room that was handicap accessible in order to get the rate my phone showed. Desk clerk helped find a solution Would stay here again.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for giving us a shot in earning your business and also to your friends you gave us a recommendation. We are certainly glad you enjoyed our hotel and one of team members was able to get you into the room you desired. We hope you visit us again when driving through!

"Great Hotel That is Near San Antonio"

5
31/01/2018

I chose to stay here because it is south of San Antonio and I didn't want leave during morning rush hour. The hotel is near !-37 but is off the road enough that you don't hear the traffic. The hotel is like new and very nice. The desk clerks were all very helpful.The room was very clean and quite. The breakfast was excellent. The morning I was there they had Chorizo and Eggs scrambled together, as well as fried potatoes and bacon as sides. They had Waffles with three different kinds of syrup. The yogurt and oatmeal both had different things you could stir into them. you also had Continental breakfast items. The breakfast is great and the lady in charge of it kept the area clean well stocked all the time. I highly recommend this location.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
We here at the Best Western Plus in Elmendorf, TX would like to extend a warm thank you for the glowing review. We strive to make each and every guest feel like this is their home away from home. We are delighted to know that you enjoyed all of our accommodations, amenities and free hot breakfast that we have to offer. We do hope to see you again soon!!

"Things to note and consider"

4
10/01/2018

Bes hotel in Elmendorff. The staff was very professional ! You won't find another hotel in Elmendorff with these services. Room looks and feels great compared to others. Great parking area too and proximity to highway. Also, conveniently located near food amenities.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Let us start off by saying thank you for your kind words and that we appreciate your feedback. We are delighted to hear that you were able to enjoy all of our accommodations as well as our excellent customer service. We do hope you join us again on your next visit when passing by Elmendorf, TX! Thank you.

"Christmas Break Escape!!!!!!"

5
04/01/2018

My first time at this hotel and i enjoyed staying. Excellent hospitality and cleanliness. The room was very comfortable, the breakfast was good and everything was fresh. I will come over and over when I come visit my family and friends.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
All of us here at the Best Western Plus-Elmendorf Hotel would like to say thank you for your kind review. We value all of our guests feedback and are delighted to hear that you enjoyed all of our accommodations and amenities. We hope to you again soon!

"Great!"

5
03/01/2018

It was a great stay, worth the price which was not high at all. Good people and great atmosphere. Breakfast was delicious and provided us with cookies throughout the day with cucumber water. Lobby was great

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for choosing and continuing to stay with us at the Best Western Plus Elmendorf. We are happy to learn your stay with us was an enjoyable one. We appreciate you taking the time to leave us a review and we wish to see you again!

"Utilities didnt work properly"

3
02/01/2018

I had a very disappointing experience, arrived late to the hotel and could not report these problems because I had to hit the road in the early morning . No hot water, heater was not working properly and toilet did not flush

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for staying with us here at the Best Western Plus Elmendorf hotel. I apologize for your issues with your room regarding the hot water and will definitely have that looked at. We do everything in our power to make sure our guests have a great experience staying with us and will take your feedback into consideration. Thank you for taking the time to leave your review. We take all reviews, good and bad to heart, and try to learn from each of them.

"Family trip"

5
30/12/2017

Best western was good just the location was a hidden place but everything was good. My family like the breakfast and the room. I become a member just waiting for book my next trip for another opportunity

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Let us start off by saying thank you for your kind words and that we appreciate your feedback. We are delighted to hear that you were able to enjoy all of our accommodations as well as our excellent customer service. We do hope you and your family join us again on your next visit!

"Sons dorm room is cleaner"

1
11/12/2017

Hairs all over the restroom, scratchy linens, house keeping knocking on doors at 9am to collect towels “in case anyone needs extras” but I asked for a blanket on Friday, Friday night, Saturday morning and evening and again on Sunday... never got one. This was for our daughters State Finals in soccer so I get it... your booked. But don't lie to me and tell me you will be right there with one, or give me a minute and I will call you to come back down, or let me get housekeeping... you have one job... customer service! Horrible beds and I was up all night. I would have rather stayed 35 minutes further away at the LaQuinta like we have across the country then to ever EVER subject my family to this again!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time to rate our hotel. We always aim to exceed expectations and are saddened to see that you did not feel this was the case. This is not a normal complaint and we understand everyone has their preferences and we cherish our guests comfort. Ensuring that we provide high standards is important to us, this is why you were compensated, as we had fallen short in one main area. We hope that you will still give Best Western Plus another try. Have a nice day.

"Best Best Western for Miles!"

5
20/11/2017

Exceptional Best Western!! In All aspects!!! Extremely clean, friendly and helpful staff, and the price was great for all amenities! The free breakfast was very impressive as well! We will most definitely stay here again whenever we are in the area and will (and already have) recommended this Best Western to others!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. I am pleased to hear you had such a wonderful experience while your stay here. I am also glad our staff offered our services to you to ensure your belongings made its way back to you. We hope to see you again in the future. Thank you again.

"Recommend this place"

5
12/11/2017

Staff was very nice and helpful and attentiveness . Room was excellent cleanliness was extremely good. Housekeeping,Great job!!! I really do recommend this hotel and if you become a BW rewards member even great you star earning points towards your next promotion free nights..

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"Brand New, great service, very comfortable"

5
28/10/2017

I recently stayed at this BW Plus and I was very happy with my stay. From the moment I arrived, the check in employee was very professional and courteous. The room was immaculate and comfortable. The breakfast could use better selections but it was good for my needs. Overall, I definitely recommend staying here if you are in need of a hotel while visiting the San Antonio area.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for this great review on our hotel in beautiful Elmendorf, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. We are here to create an experience for our guests that they will remember forever, and we are pleased we managed to do that for you. We hope to see you again soon.

"Very clean and spacious!"

5
27/10/2017

Although it was a bit difficult to locate the hotel, I'm glad I chose this place to stay. The room was very spacious and extremely clean! Looked like we were the first to use the room, I highly recommend it and will definitely stay here again in the future.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel! I will be sure to share your great comments with my team and we hope you enjoyed the show you came into town for. We hope to see you again soon!

"Very nice!!"

4
07/10/2017

Absolutely only concern we had was difficulty finding..you need more signage visible once exiting off Interstate. Would recommend to others & will probably stay again next yr same time when we travel from MN to Rio Grande Valley

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel. I am sorry it was a struggle finding out property but we'd like to consider our place a hidden gem. We hope to see you in the near future when traveling to the Valley.

"Nice hotel with efficient staff"

4
27/09/2017

We enjoyed our stay (one night, in town for family funeral). Staff was attentive and friendly. Service was efficient. Only issues were one bedside lamp was nonfunctional, and bathroom floor could have been cleaner.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for staying with us here at the Best Western Plus Elmendorf Hotel. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback to help in staff training. Thank you again for staying with us, and thank you for this review.

"Hurricane Escape"

5
01/09/2017

Loved our stay at this Best Western friendly staff, clean rooms, comfortable beds, WiFi I was great helped me alot for working online, the outside was very clean, helped alot during our stay also helped us with directions to a place we need information Thank You Very Much

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel. We are delighted to hear your stay with us was such a positive one. Thank you for taking the time to leave your review, and for leaving such nice words for me, in particular. I really do appreciate the positive feedback. Can't wait to have you back whether on business or pleasure. Thank you again.

"Excellent value for money and great service quiet and beautiful location extremely friendly staff and close to all kind"

5
31/08/2017

Excellent value for money extremely friendly staff beautiful location quiet very close to all kind of day fast food restaurants convenience stores and truck stop, I have been traveling all over the world and is staying in the best hotels but this little hotel took my heart

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. We are glad you had a memorable stay and from our team here at the Best Western Plus-Elmendorf Hotel we're proud to serve you anytime. We hope to see you again in the future.

"Harvey"

3
29/08/2017

This hotel looks very nice but is lacking in the customer service area. I choose Best Western Plus because most of them are pretty nice have not been impressed last two visited to Best Western Pluses. I know things could be improved if manager was on site regularly never did see a manager.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel and taking the time in leaving us a review. I am sorry I wasn't available but I have the upmost trust in my staff. I hope you give you another chance to earn your business and I would personally help you with any matters that may arise. Thank you again.

"Happy we Found YOU"

5
17/08/2017

Great staff, helpful security person to find parking for large moving truck, warm and welcoming. Staff were responsive to advance calls and supportive during stay. We felt right at home, away from home. We are grateful we took the drive to find this hotel.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"clean"

5
14/08/2017

hotel is very clean and beds very comfortable. Bathrooms clean and nice. Staff is very courteous and kind. Front staff is friendly and helpful. They have a security guard at night that walks around parking lot. He is very friendly and kind and professional.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"A Short Drive from San Antonio"

5
02/07/2017

The hotel is about 15-20 minutes outside of SanAntonio in a small, quiet community. The hotel can be hard to find since the street is new and not in our GPS, but it was worth finding. The accommodations were clean and comfortable, the staff was friendly, and they served a great breakfast buffet. They even had shredded cheese to sprinkle on the scrambled eggs, which was a nice touch! We recommend this location if you like to stay a little out of town in a quieter setting.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank You for choosing to stay with us and giving us your feedback regarding your stay! We are glad to hear you loved our BREAKFAST and we apologize for the GPS issue. Google Maps is the go-to app we ask people to use when navigating to our hotel. Please come see us again soon!

"Very good"

5
30/06/2017

It's a very good hotel within 30 miles of San Antonio. It's less expensive than hotels in downtown SA, but a lot cleaner and quieter. It's a 20 minute Uber ride to downtown - so if you jsut want to spend the night in a comfortable, quiet and clean location - this is the hotel for you :-)

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
We are glad you enjoyed your stay and were not disappointed, we take great pride on been a great value and providing awesome hospitality! Once again, thank you for choosing to stay with us.

"Lacking cleanliness in the room"

2
30/06/2017

First it was difficult to find if you are not from Texas. It in the middle of nowhere. We have our own car and still got lost several times, several exits and going around in circles on freeway. Room looks clean upon checking in. But as you start lying on the bed you can see small smudges of eyeliner and make up. I ask for extra pillow and indeed there's that eyeliner skid again. It cant come from me bec i don't wear make up at all. There was small take away container at the bottom of the aircon. It was already there when we arrive. We left it there to see if housekeeping next day will pick it up BUT its still there when we return that night, and it stayed there until we checked out LoL. They don't clean the bathroom floors either so during out stay the water foot stains just stays in the bathroom and sink area the whole time. One time they left a plastic of trash on the carpet, in the middle of the room. Likes - Laundry in your own time is convenient for a fee of $2 per load (wash $2 + dryer $2). - Breakfast selection is decent with waffle maker (you make your own) bagels, bread, oatmeal, scrambled egg, sausage (same kind mc donalds serve on their sausage mc muffin). - Parking is free, in front of the premises. - Printing document is free, you do it on your own in the business center. - Lady at check in front desk is patient and helpful. - staff always smiling

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time to tell us about your stay at our hotel. I am truly sorry for the negative experience you encountered in your room at our hotel. I certainly agree that your unsatisfactory experience does not represent the level of service and quality we strive to provide. We will take the necessary steps to correct our mistakes and hope you will give our hotel another chance to correct this and stay with us.

"Awesome Stay!!"

5
11/06/2017

This hotel is a little gem!! Stephanie and Mary were awesome. The rooms were big, clean, and super comfortable. We had no issues with anything. The breakfast was delicious!! The waffles are a must have!!! We will not stay anywhere else but this location from now on!! The military rates were great too!!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel and taking the time to leave us a wonderfully positive review and for your kind words regarding our team here. I'll be sure to pass them along your kinds words to them all. We're pleased your stay with us was so enjoyable and we hope to see you again in the near future.

"Perfect for us"

4
05/06/2017

Went to San Antonio for parents anniversary. Perfect price and location for what we were looking for. Quiet area off the busy road. The staff was extremely helpful an knowledgeable. The breakfast was ok. If back in the area will probably return.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. I am pleased to hear you had such a wonderful experience while your stay here. I am also glad our staff offered our services to you to ensure your belongings made its way back to you. We hope to see you again in the future. Thank you again.

"Great Team Work"

5
16/05/2017

Outstanding personnel what a Great weekend. Will stay here again very soon! Thank's for making our stay complete. We could not have been closer to family than we were with you guys at BW. I will definitely tell all my family and friends how our stay was here with BW

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for this great review on our hotel in beautiful Elmendorf, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. Rest assured, I will be passing on your kind words to our team. We are here to create an experience for our guests that they will remember forever, and we are pleased we managed to do that for you. We hope to see you again soon.

"Best Western Review"

5
08/05/2017

Great place to stay. The hotel was clean and felt new. The staff was very helpful and friendly. I appreciate how well they took care of us and our soccer team while we were there for a tournament. We ordered food in and ate in the lobby. We had plenty of room for the whole team plus all the parents. The only issue was that there are no places to eat close by, but I am sure that will change soon.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for choosing our hotel as your choice of stay in the area and for the kind words you expressed about our staff. We strive to make each and every guest feel like this is their home away from home. We look forward to seeing you again very soon.

"Avarage"

3
05/05/2017

Very nice quiet and clean really comfortable only front receptionist at morning weekend very rude no empathy or customer service and breakfast forget it .. no food ..!!! Guest making a line at lobby waiting on food and server not bring enough for all person waiting .. breakfast at this place very bad idea ..!!! And also please fix your survey it's very hard to summit

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for your review. I was sorry to hear our front desk associate was unwelcoming as that is not how we want to be represented and again I apologize for that. Also, I am also sorry to you had wait to get your hot breakfast items due to the fact that we were sold out for a soccer tournament and we were doing our best to feed everyone and keep all our of other items stocked as well. We will do better that this going forward as we value your input. Lastly, I want to apologize for the survey issue you experienced as I have no control over that but I will may note of this review and send it over to my regional manager. Thank you and we hope you give us a chance in the future to correct our mistakes.

"Clean Hotel"

5
30/04/2017

The hotel was very clean! The housekeeping service was great! We did not have any problems the whole time that we were there. The breakfast area in the morning got a little messy, but with everyone fixing their breakfast in a buffet style setting, this was expected!

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel! I will be sure to share your great comments with my team and we hope you enjoyed the show you came into town for. We hope to see you again soon!

"Perfect stay"

5
23/04/2017

Spent one night with son during soccer tournament. Close to fields,Mission City Soccer Complex. Super clean, spacious room. Would 100% recommend if passing thru. Sonic and Subway are close. Not too many "sit down" places to eat near hotel. Great hot breakfast in AM.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel. I will be sure to share your great comments with our team here and we hope your son's team luck in the future as well!.We hope to see you again soon!

"Right at home"

5
24/03/2017

Was very happy and very pleasant with the the hotel . The employees were very well educated and make you feel right at home . The rooms were very comfortable and organized . I Was very happy to stay with the family at a safe hotel .I and my family Was very happy and very pleasant with all the help that with need it .

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
We here at the Best Western Plus in Elmendorf, TX would like to extend a warm thank you for the glowing review. We strive to make each and every guest feel like this is their home away from home. We are delighted to know that you enjoyed all of our accommodations and amenities that we have to offer. We do hope to see you again soon!!

"Fantastic Stay"

5
03/03/2017

This is a place that the staff and the manager work very hard to make your stay a pleasant one. The facilities are excellent and well kept and breakfast is always good. Thank you to the staff, especially Mr. Patel with his assistance booking. And Mary for helping with any problems.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you for the review. We strive to bring the best comfort, quality and service to our guests every day at a value that is superior to our competition. I also pleased in hearing we made your Get Away trip a perfect one. Thank you for staying with us at Best Western Plus Elmendorf Hotel. I hope we can be of service to you again soon.

"Just here for the night. "

4
10/12/2016

The hotel is new and very nice. Unfortunately my shower was disappointing. The water was not very warm. It is cold outside and I was looking forward to warming up with a hot shower. The beds were comfortable.

Kunal P, General Manager at Best Western Plus Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel. I am sorry our water was not warm enough for you. We will look into this matter and resolve the issue. Please consider giving us a chance to earn your business and we hope to see you in the near future.

"Best Western, Elmendorf,TX"

5
21/11/2016

Nice new hotel. Very quiet, pretty isolated, not much nearby other than a pilot and a BBQ place. Staff was great, room was clean. Don't stay in room 123 unless you get up early, its right next to kitchen so I was woken up by kitchen staff preparing breakfast at 6 am. Not the day of sleeping in I was hoping for. Other than that however it was a nice clean place to stay.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. I am sorry about the noisy breakfast prep and personally want to apologize if any disruption we may have caused you. We will do better a job at keeping our prep work noise down. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"Fantastic Stay"

5
04/11/2016

As usual, the staff and location of this hotel make it a fantastic place to stay. Glad I found it. I stayed in different locations before and did not care for the amenities. (they were poor) This place is great. I will always stay here when I travel to this location.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
We want to thank you for staying at our hotel. We are so glad to hear you had a fantastic stay and that our staff took care of you. We take great pride in making the stay for our guest a good one. We look forward to seeing you again.

"Great Place to stay"

5
21/10/2016

I stay at this Hotel anytime I come into the area, the entire staff is very friendly, they always have a smile on there face and you can tell they really care about people which is really bard to find nowadays,

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for choosing our hotel as your choice of stay in the area and for the kind words you expressed about our staff. We strive to make each and every guest feel like this is their home away from home. We look forward to seeing you again very soon.

"Depends what you want"

4
17/10/2016

I'll start by saying this is probably the best service I've ever had at a BW, or any chain hotel for that matter. It has no highway noise since it's away from the main road, though this also makes it a little hard to find (from 1604, take the road between Sonic and the Pilot Truck Stop). The room was spacious and clean, bed comfortable, and breakfast had a great selection of hot and cold options. The only downsides were a noisy AC unit and wifi so weak it was nonexistent. As I only needed a place to sleep this was a minimal problem for me, but could be a problem for others. I was on the 3rd/top floor which might have been the cause. It is also out of the way for exploring northern/central SA, resulting in about a 30-45 minute drive.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. We are glad you received great service from our staff. We are sorry to hear that the AC unit was noisy and the Wifi had weak signal during your stay. We will look into these issues and make sure we correct them right away. We hope you are able to come stay at our hotel again so we can make up for your last stay. We want every guest to have a great stay and take pride in doing so. If you are coming to stay at our hotel again please call the hotel at 210-621-9436 and ask for me directly so we can your next stay better than the last.

"Fantastic Stay"

5
16/09/2016

The staff is fantastic at this place. After staying in other hotels I tried BW and was amazed. This is the only place I will stay in this area. The food was well prepared and there is no issue with parking or security.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
We here at the Best Western Plus in Elmendorf, TX would like to extend a warm thank you for the glowing review. We strive to make each and every guest feel like this is their home away from home. We are delighted to know that you enjoyed all of our accommodations and amenities that we have to offer. We do hope to see you again soon!!

"Sad time with sad service"

1
05/09/2016

We came out of state for a funeral called ahead to confirm special needs person said no problem. We get there as stated we wait 2 hours 2am to finally get our room no blankets, cold breakfast broken microwave, waffle maker and no compensation for the inconvenience. We were a sad family left with a sad situation.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
First and foremost, I'd like to say sorry for your loss and secondly for your hotel experience while staying at our property. I am truly sorry for the service and issues you faced while staying at our property. While this has never happened here, I'd like to make things right. I have tried contacting via email and phone but never received a response back. I know you mentioned you were from out of town and wouldn't be back in the area for awhile but please call me to further discuss this matter over the phone and have the chance the make things right. Again, this is unusual as our team takes great pride in servicing ALL of our guests. Please contact me directly at 210-621-9436.

"Loved my stay!"

5
04/09/2016

I had a great stay in Elmendorf thanks to this hotel. The bed was comfy and the shower was perfect - great water pressure. I loved the breakfast. The staff made the stay though! When I was getting ready for a wedding I needed a sewing kit and April had just what I needed. She went the extra mile by helping me cut a string afterwards when I needed a scissor. Thanks for everything!

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
All of us here at the Best Western Plus-Elmendorf Hotel would like to say thank you for your kind review. We value all of our guests feedback and are delighted to hear that you enjoyed all of our accommodations and amenities. We hope to you again soon!

"Two Separate 4-Day Stays in a month"

5
03/09/2016

Staff, breakfast, check-in and out, the room and everything about these two stays were consistently outstanding. You guys have a brand new hotel and that helps a lot but your attitude and friendliness goes a long way. Thanks for making both stays a pleasant experience!

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you so much for completing this review. All of us here at the Best Western Plus-Elmendorf Hotel join together in saying thank you for the glowing comments. We are delighted to hear them! We will take this as words of encouragement to continue our superior service. We hope to see you again soon!

"Nice hotel just hidden hard to fine"

5
16/08/2016

The hotel was nice it a smaller hotel. Had no problems with the hotel it self. The rooms were nice and clean. It was quiet there is a lot people oil field worker's staying there. They were no problems. The hotel is hidden off some side street you have to make you GPS it. My only problem with the hotel is the street it is on the street has big potholes and big trucks park on both sides of the street so you have drive in the turn lane. There is a truck stop near by so I guess they park on street if there is no room. There is a few fastfood restaurants nearby. Other then that not a lot of choice for eating out in the area.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Our staff and team here at the Best Western Plus - Elmendorf Hotel would like to extend a warm thank you for taking the time to complete this survey and provide us with valuable feedback. We have taken your critique into consideration and I have relayed this message to the IT department at Best Western Corporate to help with this matter. Everyone here joins me in saying we hope to see you again soon!

"Family trip"

5
16/08/2016

Best hotel so far after visiting San Antonio for a few years now. Location to us was great, a little hidden but all we needed was right there close by. Price was great, staff was very good. Will definitely have this place in mind for our next trip.

"Awesome Customer Service"

5
06/08/2016

Second time at this hotel. Had an issue earlier this year, and management resolved the issue promptly. Two rooms were booked, and both were very spacious, comfortable and clean. The breakfast selection is awesome, especially with the fact that they have two waffle makers which helps with the flow of the line. Customer service was amazing, especially from Vick P. Would definitely stay at this hotel again.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. We are glad you had a memorable stay and from our team here at the Best Western Plus-Elmendorf Hotel we're proud to serve you anytime. We hope to see you again in the future.

"Exceptional Value"

5
24/07/2016

We discovered Best Western Plus last year while we were on vacation in CO and loved it. Your are our 1st choice now when we travel. Your people are friendly and helpful, your hotel is spotless, the rooms are comfortable, your breakfast is terrific and your rates are reasonable. You are a 5 star hotel at a 3 star price. What more could I want? Thank you.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel. We are delighted to hear your stay with us was such a positive one. Thank you for taking the time to leave your review, and for leaving such nice words for me, in particular. I really do appreciate the positive feedback. Can't wait to have you back whether on business or pleasure. Thank you again.

"Newer Hotel with great service"

5
19/07/2016

This is one of the best Best Westerns I have stayed at. The building is newer and very well kept. The staff was professional and friendly. A little hard to get to, but well worth it. Highly recommend this place, but when you get there ask for a room away from the ice machine.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests' needs during their stay with us. I am happy to hear that your stay with us was a pleasant one. We hope to see you again real soon.

"Great Hotel"

5
17/07/2016

The housekeeping is awesome in coming in and cleaning your room. The pool is really nice, well stocked on the pool towels and super clean. Just Awesome all the way around! Stay you will not be DISAPPOINTED!

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for this great review on our hotel in beautiful Elmendorf, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. We are here to create an experience for our guests that they will remember forever, and we are pleased we managed to do that for you. We hope to see you again soon.

"Amazing place!"

5
12/07/2016

We stayed here for a couple of days while our ac went out. The staff was amazing! Brenda and April went above and beyond to make sure our stay was great! They have a great breakfast selection and everyday was something different. Very quiet hotel and spacious rooms and bathrooms. Definitely one of the best hotels we've stayed at.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel! I will be sure to share your great comments with my team and we hope you enjoyed the show you came into town for. We hope to see you again soon!

"Vacation "

5
04/07/2016

Had a very nice time here at Best Western Plus. April, the receptionist that checked us in, was very kind and helpful with our needs. She made us feel like we were at a place that felt like home. I would definitely come back and I recommend this place to anyone traveling through.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear that April was helpful during your stay. We as a hotel take pride in helping our guest out in any way we can. Glad to hear you enjoyed your stay with us. We hope to see you again soon.

"Fantasic place!"

5
30/06/2016

The staff is exceptional, the ammenities are of the highest quality and the hotel is quiet and extremely well kept. I will definately be staying here in the future. The location is easy to get in and out of.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for this review. We strive to bring the best comfort, quality and service to our guests every day at a value that is superior to our competition. Thank you for staying with us at Best Western Plus Elmendorf Hotel. I hope we can be of service to you again soon.

"Good clean and new"

5
27/06/2016

Large parking. Clean room. Hard to get but worth it. Good place to stop while traveling truck stop and Whataburger real close by for food and fuel. It is a plus BW so it has a elevator. The breakfast there is the standard hotel deal good coffee and juice. Staff was friendly.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal is to make sure our guests are fully taken care of. Thank you for choosing to stay with the Best Western PLUS. We hope to see you again.

"Excellent To Perfection"

5
27/06/2016

This hotel is perfect in every way. From front desk greeting to final check out I was amazed at the perfection of this property. Friendly, helpful, informative staff, beyond excellent accommodations and at a price well below that of comparable hotels. The property is a bit 'hidden' but well worth the discovery.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel. Thank you again for taking the time to leave us a wonderfully positive review and for your kind words regarding our team here. I'll be sure to pass them along your kinds words to them all. We're pleased your stay with us was so enjoyable and we hope to see you again in the near future.

"WOW"

5
22/06/2016

Fairly new hotel...everything on point! Helpful, friendly staff. Food was good. Everything very clean and organized. Was recommended by the business I was visiting, and they were correct in how pleasant the hotel was.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for choosing to stay with us at Best Western Plus Elmendorf Hotel. We are delighted to hear your stay with us was such a positive one. Thank you for taking the time to leave your review, and for leaving such nice words for me, in particular. I really do appreciate the positive feedback. Can't wait to have you back whether on business or pleasure. Thank you again.

"Great hotel"

5
30/04/2016

We stayed at ths Best Western on Thursday, April 28. Our room was a 2 queen bed, accessible room on the third floor. The bathroom has plenty of grab bars, and a fold-down seat in the shower. Very quiet.... Never heard any noise or other guests in the hall. The room with the ice machine and soft drink machine is just a few doors down. There is a hot breakfast offered which is good. Staff is very helpful. We accidentally left an item in the room when we left and didn't realize it till we were well on our way down the road. Since we would not be going thru Elmendorf anytime soon, they offered to send the item to our home. The hotel is very near several restaurants fairly easy access off the freeway.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for taking the time in reviewing our hotel. I am pleased to hear you had such a wonderful experience while your stay here. I am also glad our staff offered our services to you to ensure your belongings made its way back to you. We hope to see you again in the future. Thank you again.

"great customer service!"

5
11/04/2016

zoila at the front desk was wonderful in helping us find the hotel. its a little off the grid and siri got us lost on an abandoned forest road. i called the hotel and she was gracious and patient. it set the tone for the whole stay. nice, new, great beds, cant hear through the walls, excellent breakfast. would stay again. :)

Kunal P, Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear that Zoila was able to help give you directions to our hotel. We as a hotel take pride in helping our guest out in any way we can. Glad to hear you enjoyed your stay with us. We hope to see you again soon.

"Wedding Trip"

4
04/04/2016

We had a wedding to attend 10mi from the Hotel. We stayed one night and it was the perfect location for us. The check in person was super nice and helpful got us the extra bed we needed for our daughter. The breakfast was great even though we showed up late the lady provided everything we needed. The room was nice, comfortable beds. The kids also enjoyed the pool. It's a new hotel therefore things are nice.

Kunal P, Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for your review. We are glad to hear you had a perfect stay at our hotel. We are happy that we wear able to accommodate you with an extra bed. We hope to see you again.

"Great Place and people"

5
04/04/2016

I don't remember her name but the girl that checked us in was awesome as was the on that checked us out. Everyone that we met that worked there were really great. You know when you travel as much as I do, you always find that one employee that is very disagreeable. This was a leisure trip and the staff at this hotel is truly one of the best that I have stayed with.

Kunal P, Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for the review. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"Best hotel BY FAR!"

5
22/03/2016

My husband and I went to SA looking to get away from our daily lives. We wanted adventure, yet to be alone. We found this beautiful hotel in Elmendorf, TX. It was about 15 minutes away from crazy downtown SA but still close enough to avoid long commutes. Upon entering the hotel we were greeted by front desk staff and, who I presume were, housekeepers. It was a pleasure staying at this beautiful hotel. Everything was perfect for us. If I ever find myself in SA again I will definitely come back without hesitation! Thank you for a great stay!

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for this review. We strive to bring the best comfort, quality and service to our guests every day at a value that is superior to our competition. I also pleased in hearing we made your Get Away trip a perfect one. Thank you for staying with us at Best Western Plus Elmendorf Hotel. I hope we can be of service to you again soon.

"Very disappointed"

2
17/03/2016

We booked the two rooms hoping to get them both in the same floor, they ended being next to each other. When I opened the room I thought someone was in the room because the sheets were in a position in the middle of the bed where it looked like someone was in it. There was a whataburger cup on the counter, used towels in the restroom floor, and paper in the toilet. We checked in after 8pm, a couple of hours after check in time. Either they didnt clean the room or someone was checked in to the same room. We spoke to the receptionist, (we showed her pictures of the room) who apologized, and gave us a room in a completely different floor. We then had to get our luggage and move it. We bought food before getting to the hotel which got cold by the time we got everything settled. We had an amazing day with the family and that experience just ruined the night.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Sorry to hear that your stay was not up to our standard and checking you in to a dirty room. We will do everything in our power to make sure this does not happen again for any guest staying at this hotel. As per our phone conversation I would like to host you and your family to stay at our hotel again. We would like for you to give us a chance to make up for this issue. Again, as per our phone conversation we look forward in setting up your next stay. Thank you for giving us a chance to make this right.

"No room service"

4
14/03/2016

The hotel room seems like it is in the middle of no where. We were there 2 night and we did not receive maid service at all. The hotel specified daily maid service but apparently it was a lie. The hotel room is every nice I guess because it is new so the real test would be if they can maintain it. The location is basically it a very isolated area but it about 20 min from down town and 10 min from major business and restaurants.

"Could be excellent"

4
16/02/2016

This is a beautiful new property, very tastefully furnished, and for the most part very clean. Great breakfast variety. The staff is exceptional and very professional and friendly. The location is close to Brooks City Base, Downtown San Antonio and southeast outlying areas.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for the review on our hotel in beautiful Elmendorf, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. If there is anything else I can do to make your stay an excellent one for not only yourself but others as well, please do not hesitate to tell me. Thank you for your kinds words of our team at the BEST WESTERN PLUS Elmendorf Hotel. We hope to see you again soon.

"Excellent "

5
14/02/2016

We arrived around 5 pm we were greeted excellent and given all the information needed for our trip! The food was excellent and the room was excellent! I had forgot to pack a toothbrush and it was provided. I will be back and hope anyone traveling will do the same. Thank you to everyone Especially April she was extremely accommodating like a FIVE ST AR HOTEL!

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests' needs during their stay with us. I am happy to hear that your stay with us was a pleasant one. We hope to see you again real soon.

"Amazing place"

5
14/02/2016

The great customer service began as soon as I walked in. Front desk lady even went out of her way to help me plan out my family outing to san Antonio river walk. The lady cleaning my room over heard me say I was going to go swimming with my girls. When I walked into my room she had left me a cute towel structure and a note stating she had left us extra towels to go swimming so sweet?? the entire staff seemed happy to be there everyone was smiling and greeted us really well. They made us feel at home which is exactly what we need when we are on vacation. Breakfast was stocked and very good. Hotel wad well kept up an room was clean and kept up loved every aspect of my stay thank you so much for a wonderful stay best western ??

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for staying with us at Best Western Plus in Elmendorf, TX. We appreciate taking your time to leave a review of our property. We're so pleased to hear such wonderful things about your stay with us and to know that you were treated so well by our team and room attendant. We hope to see you in the future!

"Wow"

5
13/02/2016

I stayed here for a couple of days and i loved it. .... Breakfast was great and had a good selection... The front desk clerk April was really nice and helpful during my stay. Definitely coming back soon.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for staying with us at Best Western Plus in Elmendorf, TX. We appreciate taking your time to leave a review of our property. I'll be sure to pass on the complements to April at our front desk and we're glad you enjoyed our complimentary hot breakfast. We hope to see you again in the future.

"Great place!!"

5
06/02/2016

This hotel is brand new so everything is clean and great. The breakfast was really good. We had the place to ourselves for breakfast. The staff was so friendly. I highly recommend staying here. Loved the fireplace as you walk in.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Hi Joan B. Thank you so much for choosing to stay with at the Best Western Plus-Elmendorf Hotel! I will be sure to share your great comments with my team and we hope you enjoyed the show you came into town for. We hope to see you again soon!

"The best hotel around!!"

5
26/01/2016

Every time I stay I always enjoy it in here. They help accommodate breakfast to my schedule, and the staff is always helpful and courteous. Specially a very nice lady named April at the front desk takes care of any issue that my crew may have.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for this great review on our hotel in beautiful Elmendorf, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. Rest assured, I will be passing on your kind words for April to her. We are here to create an experience for our guests that they will remember forever, and we are pleased we managed to do that for you. We hope to see you again soon.

"Great Hotel"

5
22/12/2015

This is a very, very nice hotel. My husband and I were amazed at how updated, impeccably clean, and inviting the hotel. The rooms are nice and big I will definitely be staying here again over the Days Inn.

Kunal P, General Manager at BEST WESTERN PLUS Elmendorf Hotel, responded to this review
Thank you for this review. We strive to bring the best comfort, quality and service to our guests every day at a value that is superior to our competition. Thank you for staying with us at Best Western Plus Elmendorf Hotel. I hope we can be of service to you again soon.