Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
Yikes! Don't even consider this place — our two night stay was a nightmare. Dilapidated 1950's style, threadworn motel vibe. Water slide out of commission due to repairs, pool area unusable if you can't stand the din of workmen and machinery, rooms not cleaned, belligerent front desk manager who loudly threatened to throw us out when we complained, then chased us down on the street to apologize for his unhinged outbursts. We were promised a refund for this mess, but it was cancelled the moment we left. We've often stayed at a Best Western, but man, this place is way below their usual standards. Try the Radisson next door instead.
Thank you for taking the time to share your feedback regarding your recent stay. I'm very sorry to hear that your experience did not meet your expectations. I understand how disappointing it would have been to encounter renovation work during your visit, particularly with the water-slide being unavailable and work taking place around the pool area. I was also concerned to read your comments regarding the condition of your room, the housekeeping, and your interaction with the front desk. Providing a welcoming atmosphere, courteous service, and a comfortable stay are priorities for me, and I'm sorry that your experience did not reflect those standards. I would appreciate the opportunity to discuss your concerns with you directly. If you're willing, please contact me at your convenience so I can better understand what happened and address the concerns you raised. Thank you again for taking the time to share your feedback. I appreciate the opportunity to learn from your experience and hope to hear from you.
Walking distance to McDonald's and BostonPizza. Yummy continental breakfast, lots of options including green tea selection. Outdoor patio to eat at. Lovely fluffy pillows. Loved that we could access the room from outside. Mix of workers and families. The pool and waterslide were great but needed to be cleaned. The room was dated but comfortable.
Thank you for taking the time to share your feedback! I'm glad to hear you enjoyed our convenient location, the breakfast selection, and the outdoor patio. It's also wonderful to know you found the pillows comfortable and appreciated the convenience of having direct outside access to your room. I'm happy you enjoyed the pool and waterslide, and I appreciate your comments about the cleanliness of the pool area. I also appreciate your feedback about the room. While I'm glad you found it comfortable, your comments help me identify areas where I can continue to improve. Thank you for choosing to stay with us. I truly appreciate your feedback and hope to welcome you back to SureStay Drumheller again soon!
This hotel is a dump - no two ways about it. Our room was not cleaned. The furniture is from 1992. The curtains are tattered. The beds squeak. We came back to find our keys didn't work and now we're stuck in line behind several other people with similar complaints and one guy working the front desk. The waterside was broken during our stay. I was told they don't have enough staff. It's a complete disaster. Do not stay here!
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience and the number of issues you encountered during your stay, including the room condition, housekeeping concerns, key access problems, and the wait at the front desk. I also understand how disappointing it must have been to find the waterslide out of service during your visit. This is not the standard of experience we aim to provide, and I can appreciate how frustrating this all would have felt, especially when several things went wrong at once. I appreciate you bringing these concerns forward, as feedback like this helps me understand where urgent attention is needed. Thank you again for your honesty, and I'm truly sorry your stay did not meet expectations.
Stayed for 2 nights Sink not draining complained to front desk they did send repair person problem not solved Again complained nothing done or offered room change Will not stay again!
Thank you for sharing your feedback. I'm very sorry to hear about your experience with the sink in your room. While I appreciate that the issue was reported and an attempt was made to repair it, it's clear that the problem was not resolved to your satisfaction, and I understand how frustrating that must have been during your stay. I'm also sorry that you felt your concerns were not adequately addressed afterward. When a maintenance issue impacts a guest's comfort, I always want to ensure it is either properly resolved or that an alternative solution is offered whenever possible. I appreciate you bringing this to my attention. Feedback like yours helps me identify where we can do better, and I'm sorry that we did not provide the experience you expected.
The staff is happy to go out of their way to make your stay the best. Rooms are very nice, the bed and linens are super comfy and the breakfast was very good.
Thank you for your wonderful feedback. I'm so glad to hear you enjoyed the service, amenities, and found the room comfortable with a great breakfast to start your day. It means a lot to know our team helped make your stay a positive one. We truly appreciate you staying with us and hope to welcome you back again soon.
Very clean and comfortable Convenient location for Royal Tyrrell museum Staff very helpful Decent free breakfast Good free parking Good amenities
Thank you for your thoughtful review. It is wonderful to hear you enjoyed the comfort and cleanliness of your room, found our location convenient for the Royal Tyrrell Museum, and appreciated the amenities, parking, and breakfast. I am especially glad our team was able to make a positive impression on your stay. We hope your visit to Drumheller was a memorable one and look forward to welcoming you back the next time you are in the area.
Stayed with 2 seniors, 2 kids and 1 adult during our visit to Drumheller. We booked one Suite (with kitchen) and one regular room. The regular room was fine - as expected for a SureStay property. The suite had a good sized kitchen with full sized fridge, and stove/oven. There was a raised bar for sitting at to eat. The rooms were mostly clean, although the suite hadn't been fully cleaned when we checked in and there was no staff available to help. Eventually we got it sorted, but it was very hard to find a staff member as there were very few and the hotel was very busy. When we were able to track down staff they were helpful. The hotel was very busy with lots of families coming in/out but no problems with noise at night. Breakfast was great but crowded during our June stay. There was a conveyer belt machine that made pancakes that the kids enjoyed a lot and there were lots more options for food than I was expecting. The pool was packed every time we went there and the water was not clean. The pool was part of why we picked the hotel so it was a big disappointment that it was so dirty. Overall, I would say that it was a good place to stay in Drumheller, but next time I would pick a different hotel to see if any of the others in town have cleaner pools.
Thank you for sharing such a detailed review of your stay with us — we truly appreciate the feedback. We're glad to hear that the suite's kitchen setup worked well for your group and that you enjoyed the breakfast, especially the pancake machine — it's definitely a hit with the kids! We do apologize for the issues you encountered with the suite not being fully cleaned upon arrival and the difficulty in locating staff during a busy time. Your comments have been shared with our team so we can improve both our housekeeping checks and staffing availability during peak periods. We're also sorry to hear that the pool did not meet your expectations. Cleanliness in all areas of our hotel is a priority, and we'll be addressing this concern with our maintenance team to ensure it doesn't fall short again. We're grateful for your honest feedback and hope you'll consider giving us another try in the future. We'd love the opportunity to provide you with a smoother, more enjoyable experience.
We stayed at the Best Western in Drumheller during our Alberta road trip and came away a bit disappointed. The hotel was clean, which we appreciated, but the property overall felt old, dark, and dated. Drumheller is an amazing destination, but hotel options are limited, and this one seems to lean heavily on location. For the price we paid, we expected more. While check-in was smooth and the basics were covered, the value just wasn't there compared to other stops on our trip. Convenient location, yes — but it doesn't quite justify the cost, and we'd look elsewhere next time.
Thank you for sharing your experience with us. I am glad to hear that you found our hotel clean and that check-in went smoothly, but I am truly sorry to learn that the overall impression of your stay did not meet expectations. We know our location is a strong point, but we also want our guests to feel that the value matches the price they pay. Your feedback about the property feeling dated and the overall experience not being in line with your other stops is important to us, and we will keep it in mind as we continue to make improvements. I do hope that despite the disappointment, you were still able to enjoy your time in Drumheller and all that the area has to offer.
We booked a room for two adults and two children a few months before our stay, via the hotels website. We checked-in early Monday afternoon and were assigned a room on the ground floor with two doors. One was for access to the hallway, and the other was for access to a sidewalk and parking lot outside. It was very convenient to park our vehicle right out the rooms exterior door and unload our luggage. In the mornings we enjoyed the continental breakfast provided by the hotel. The hotel is situated within easy walking distance to restaurants we like and a grocery store. Overall, our experience with this hotel was very good.
Thank you so much for sharing such a thoughtful review. I am glad to hear that your stay was a positive one and that you found the ground-floor room with both indoor and outdoor access so convenient, especially for unloading luggage. It is also great to know that you enjoyed the continental breakfast each morning and that our location worked well for you with restaurants and a grocery store nearby. We are very happy your overall experience with us was a good one, and we hope you will visit us again the next time you are in the area.
My wife and I stayed at the Sure Stay Hotel in Drumheller, AB for 3-nights (June 6-9, 2025). We had a fantastic experience! The hotel's location is superb - very close to restaurants & shopping. Easy to find and access and plenty of parking. We were greeted & welcomed immediately - our room was ready and very clean. Throughout our stay we received excellent care and service. Special mention to FO staff member Brondwin and housekeeping supervisor Karen who went above and beyond to make our stay a great one. We also chatted with Mr. Leon Grower the GM who took time to engage us and ensured that our stay was excellent. Would recommend this hotel and we will stay there on our next visit to Drumheller. Well done Sure Stay Team! :)
Thank you so much for the kind and thoughtful review! We're thrilled to hear that you and your wife had a fantastic three-night stay with us. It's wonderful to know our location, parking, and clean rooms made things easy and comfortable for your visit. I'll be sure to pass along your compliments to Bronwyn and Karen, both of them take a lot of pride in what they do, and your recognition means a lot. It was also a pleasure chatting with you during your stay, and I'm glad I could be part of making your trip a memorable one.
I just finished taking 33 students and 11 chaperones for an overnight trip to Drumheller. Our school has stayed at this hotel 3 other times over the last 12 years for our Grade 4-6 trip we plan every 3 years. We will definitely be back. From the moment I contacted the hotel to block off a certain number of rooms I was impressed with the process. The manager Leon and his staff were available to help with all of my requests. The check-in process was smooth and quick which allowed our students to get into their rooms with ease. The hotel allowed our group to eat our preordered pizza in the breakfast area even though it was already closed. Leon himself went around putting chairs down and making us feel welcome. The students loved the pool and waterslide. They spent over 2 hours enjoying it. In the morning, the breakfast room filled up quickly but there was ample seating outside as well. Leon arranged to bring out an additional pancake machine so every guest could get their breakfast quickly. He also put out some games and brain teaser puzzles for the students to try to solve. The food selection was great even for our two gluten free students. After we checked out, one of the students realized he had forgotten his charging cable. When I called the hotel, someone went up promptly to the room and called me back to say they found it. Big thanks to all of the staff at SureStay Drumheller for helping make our school trip a big success!!
Thank you so much for this incredible review and for trusting us once again with your school group's overnight trip to Drumheller! It was a true pleasure hosting your group, and I'm so glad to hear that everything from the room blocking process to check-in, breakfast, and even retrieving a forgotten item went smoothly. We know how much planning and coordination goes into organizing a trip like this, and we're thrilled we could help make it a memorable and stress-free experience for both students and chaperones. It was a joy seeing the kids enjoy the pool and waterslide, and I'm glad the extra touches; like the pancake machine and games; made the stay even better. Thank you as well for recognizing the team; I'll be sharing your kind words with everyone here.
I, the wife and the kids decided to stay here as we had a family get together Christmas party to attend, the lady that checked us in that night was very friendly and helpful explaining where our room, the pool, etc., was the complementary breakfast, etc. The room was very nice. The kids enjoyed it. We enjoyed the pool and the water slide and the hot tub. And the free breakfast in the morning. The only problems that we had were at the pool there must've been hockey parents and kids there and they were very rowdy in the pool and on the water slide not letting my kids go down . And when we got back to her room, we had to listen to hockey kids, parents running up and down the hall, yelling and screaming and partying until three in the morning . When we want to check out in the morning, the lady at the front desk house how my stay with I said I enjoyed the hotel room. The kids enjoyed the breakfast in the pool. The only issue was the noise that we had to listen to parents and kids running up and down the hall until three in the morning . The lady at the desk said oh so sorry, sir you are a Best Western member so you do get a discount on your room and that was it . I think that they could've handled the complained a little bit better as I was not the only guest checking out that complained about the noise..
Thank you for taking the time to share your experience with us. I'm glad to hear that your family enjoyed the pool, waterslide, and breakfast, and that our staff provided a warm welcome at check-in. It's always wonderful to hear when the little ones have a good time! That said, I'm really sorry about the noise disturbances during your stay. I strive to ensure all our guests have a comfortable and relaxing experience, and it's disappointing to hear that the behaviour of other guests disrupted your evening. Our team should have handled the situation more proactively during the night and addressed your concerns more thoughtfully at checkout. Your feedback is invaluable, and I'll be reviewing this with our team to ensure we manage such situations more effectively in the future. Please know that your comfort and satisfaction are very important to us. We'd love the opportunity to welcome you back and provide a much more peaceful and enjoyable experience for you and your family.
Nice room with two bedrooms and two bathroom plus a living room and a full kitchen at really good rates. The breakfast was good and the staff were all very friendly. The pool looked good and they seem to have lots of exercise equipment. I would definitely stay here again
Thank you for the fantastic review! We're so glad you enjoyed the spacious room setup and found it to be a great value. It's awesome to hear you liked the breakfast, and our team appreciates your kind words. The pool and fitness area are here whenever you're ready to relax or break a sweat! We'd love to welcome you back again—hopefully soon! Safe travels!
If you are visiting Drumheller this is a great place to stay. Friendly staff, clean room, close to amenities and the pool was great. I would stay here for leisure as well as business travel in the future. Say hi to Leon and be sure to have him tell you some stories.
Thanks for the awesome review! We're thrilled you enjoyed your stay with us. It's great to hear that the friendly staff, clean rooms, and pool made your visit to Drumheller even better. Whether you're here for business or leisure, we'll always make sure you feel right at home. Oh, and I'll be ready with some good stories next time you're in town! Safe travels until then!
Clean rooms and fast enough internet. Good location around plenty of food to walk to. Any and all the staff I spoke to were very nice. Good breakfast with plenty of options, you could see the chef cooking so I felt kinda bad for him but his food was good. The tables sucked though, the tables have metal bars crossed at knee level so its impossible to tuck into. A small detail but sucked as a tall person
Thank you for your review! We're glad to hear you enjoyed our clean rooms, fast internet, and convenient location near plenty of dining options. It's great to know the staff made a positive impression, and we're happy you enjoyed the breakfast. We appreciate your feedback about the tables and understand how that could be uncomfortable, especially as a tall person. We'll take this into consideration as we strive to improve our guests' experience. Hope to welcome you back soon!
A bit disappointed after 2 excellent stays at Best Western in Edmonton and Calgary recently. First, at check in, the lone front desk staff was tied up on the phone for quite a bit, I don't know why there weren't 2 desk staff on a Saturday, she was a bit flustered checking us in hurriedly. Room was clean but only one paper coffee cup and one regular coffee pod, very little cream and sugar packets, and no hand soap by the sink. When my husband went down to ask about coffee pods and a mug she was surprised , gave him a few coffee pods and waved him over to the breakfast room to get a mug himself, he had to pick through to find one clean with no stains. Typically we expect to be told they'll have everything sent up to the room. For the price we paid for one night we expected better service. Upon checkout I said I'd like my receipt emailed. Usually I receive it immediately, I have yet to receive it 10 hours later and will be contacting them in the morning. We did not have breakfast or use the pool. The beds were comfortable with good pillow choices.
Thank you for taking the time to share your feedback. I'm sorry to hear that your recent stay didn't meet the same high standards you've experienced at other locations. We'll review the staffing and service concerns you mentioned to ensure our guests receive the attention and care they deserve, especially during busy times. I'm glad to hear the room was clean and the beds were comfortable, but we'll work on improving the smaller details like coffee supplies and timely receipt delivery. We appreciate your feedback and hope to provide a better experience on your next visit.
Great location, clean room and hotel. The staff were all super friendly. The setup of this hotel is very nice, I especially liked the fact that there was an outdoor space for breakfast. I had a fabulous sleep, the climat was comfortable, the bed and pillows were also super comfortable.
Thank you for the fantastic review! We're thrilled to hear that you enjoyed our great location, clean rooms, and friendly staff. It's wonderful that you appreciated the outdoor space for breakfast and had a fabulous sleep. Comfortable beds and pillows can make all the difference, so we're glad you found them just right. We hope to welcome you back for another restful and enjoyable stay soon!
The bed sheets and top covers were dirty, the room carpet was not clean. The bathroom floor was not clean. The hallway carpets were dirty. The hotel was understaffed and under great pressure trying to satisfy myself and other unhappy guests.
I'm sorry to hear about the cleanliness issues and the overall experience you had during your stay with us. This is not the standard I aim to uphold, and I understand your frustration. I appreciate you bringing this to my attention and hope you might consider giving us another chance to provide the level of service and cleanliness that we strive for.
The welcome at check-in was quite nice, the room was super clean, and the breakfast was much more than I expected for free (eggs, sausage, pancakes, pastries, yogurt,etc). The pool and water slide were super fun too. The hotel is also walking distance to downtown and even in 30C weather we easily walked it with our two younger kids. It took about 15 mins. There's also several fast-food places plus a Boston Pizza in the same area.
In the heart of Drumheller, where hospitality shines bright, We're delighted to hear your check-in was a warm and welcoming sight. Your praise for our clean rooms and breakfast spread, Fills us with pride and joy as we look ahead. Eggs, sausage, pancakes, pastries, and more, Our complimentary breakfast is something we adore. The pool and water slide added to your fun, Making your stay memorable for everyone. Our convenient location, walking distance to downtown, Made exploring easy, even with little ones around. In 30C weather, a 15-minute stroll, With fast-food options and Boston Pizza to fulfill your soul. If you have a moment, we'd love for you to share, Your experience on TripAdvisor or Google, with travelers everywhere. Your feedback helps guide others and supports our quest, To ensure every guest's stay is simply the best. Thank you once again for your kind words and cheer, We look forward to welcoming you back year after year. Safe travels and warm wishes,
We hit a deer on the way up and lost my son in the museum. This hotel was the best part of the trip, and while we did set a low bar, the clean rooms, and comfy beds in our 3 bed, 2 bedroom, 2 bathroom suite exceeded our expectations, the hot tub soothed sore muscles caused by the deer hit, the pool and waterslide entertained the four year old until closing time and the breakfast was very good and the facilities clean. The staff were amazing, cheery, chatty (but not overly so, just the right amount to make us feel like we were welcome) and clearly happy to be there and I would absolutely recommend and stay again.
In the heart of Drumheller, where comfort and care are key, We're so glad to hear our hotel was a bright light for your family. Amidst the challenges you faced on your vacation's way, We're pleased our clean rooms and comfy beds made your day. The suite with three beds, two bedrooms, and two baths, Brought comfort and peace in the aftermath. Our hot tub soothed muscles from your deer-hit plight, And the pool and waterslide kept your four-year-old's delight. We're thrilled our breakfast and clean facilities met your needs, And that our staff's cheerful welcome planted happy seeds. Your kind words about their demeanor and care, Mean the world to us and inspire our flair. Thank you once again for your kind words and praise, We look forward to welcoming you back on future days. Safe travels and warm wishes,
Sure Stay is a well situated hotel with a great breakfast and nice rooms and a fun pool ,hot tub and water slide that we all enjoyed.The staff are friendly and helpful We were a party of 11 and we were all impressed.
Thank you so much for your kind review! We're thrilled to hear that your group had a fantastic stay and enjoyed our breakfast, rooms, pool, hot tub, and water slide. It's wonderful to know our friendly and helpful staff made a great impression on you. We look forward to welcoming you all back for another enjoyable stay!
We absolutely loved this hotel. The pool and hot tub were amazing, the rooms were comfortable and spacious and the location was perfect as it is right nearby tons of food options and within walking distance from downtown. The staff are friendly and amazing and we had a great experience! We stayed here as a group of 37 people in 12 rooms
Thank you so much for your glowing review! We're thrilled to hear that you and your group had such an enjoyable stay. It's fantastic that you loved our pool and hot tub, found the rooms comfortable and spacious, and appreciated our convenient location. We're especially glad to hear our friendly staff made your experience even better. Hosting your group was a pleasure, and we look forward to welcoming you all back again soon!
We absolutely loved staying here. The staff is amazing and very helpful. The rooms are very clean and well maintained. The breakfast is awesome with fresh cooked hash browns and scrambled eggs. We absolutely loved staying here.
Thank you for your wonderful review! We're delighted to hear you loved your stay and that our staff, clean rooms, and awesome breakfast made a great impression. We can't wait to welcome you back for another fantastic visit!
Friendly staff and super helpful. The kids had a blast in the pool and on the waterslide. The beds were so comfy we wanted to take them home. We Will 100% go back again.
Thank you so much for your fantastic review! We are thrilled to hear that you and your family had such a wonderful stay at SureStay Plus Hotel by Best Western Canalta. It's great to know that our friendly and helpful staff made a positive impact on your visit. We're delighted that your kids enjoyed the pool and waterslide, and that you found our beds so comfortable. We truly appreciate your kind words and your intention to return. We look forward to welcoming you and your family back for another enjoyable stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
Hotel is clean and closely located to restaurants and fuel. Staff very friendly. Great place to stay.
Thank you so much for taking the time to share your positive experience at SureStay Plus Hotel by Best Western Canalta! We are thrilled to hear that you found our hotel clean, conveniently located, and our staff friendly. Providing a great place to stay is our top priority, and your kind words reaffirm the hard work we put into maintaining high standards. Your feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back on your next visit to Drumheller.
Really enjoyed our stay this weekend! The kids had so much fun in the pool! Ok ur room was so clean and in the s to add were amazing! It snowed the one night and although I can't confirm, I think the hotel cleaned the snow from all our vehicles windshields!!!
I'm absolutely thrilled to hear that you and your family had a fantastic weekend stay with us! Your kind words have warmed our hearts. It sounds like the pool became the epicenter of fun for the kids; making a splash is what we're all about! And I'm delighted to know that our clean and cozy rooms, along with the amazing staff, added that extra sparkle to your experience. Ah, the magic of snow! It's like nature's way of sprinkling enchantment around us. While I can't reveal all our secrets, your suspicion about the windshields might just be true. We love surprising our guests with a little extra care! Looking forward to hosting you and your family again for more snowy adventures and cozy moments!
Junior hockey teams here EVERY WEEKEND. Seriously? Quiet time is supposed to be 10pm. Yelling and partying until well past 11pm. What a shame because the beds are super comfy, room is clean and you get an awesome breakfast with very friendly staff. The front desk person said teams are here every weekend all winter long. I will never book here again in winter if it's on a weekend. If quiet time is 10pm, management should enforce it at 10:01.
Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind words about our comfortable beds, clean rooms, and the quality of our breakfast. However, we sincerely apologize for the noise disturbance caused by the junior hockey teams during your stay. Your concerns are important, and we understand the impact a lack of enforcement of quiet hours can have on the overall guest experience. We will address this issue with our Front Desk team to ensure that proper measures are taken to enforce quiet hours effectively. I value your feedback, and hope you might reconsider staying with us in the future.
We stayed at this hotel for a pre Christmas December break. Always a warm welcome from the reception staff. Room was great with cooking facilities comfy beds and a good hot shower. Perfect for a relaxing stay. Breakfast was busy but the staff kept it well stocked with a selection of hot and cold food. We did not get to try the pool on this occasion but definitely be back again. Plenty of parking spaces right outside.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your pre-Christmas December break at our hotel. It's wonderful to know that you received a warm welcome from our reception staff and found the room to be great, equipped with cooking facilities, comfy beds, and a good hot shower. We're delighted that your stay was relaxing and comfortable. We appreciate your positive feedback about the breakfast. We strive to provide a variety of hot and cold food options and ensure that our staff keeps it well stocked, even during busy times. It's great to hear that you felt satisfied with the breakfast experience. We're sorry to hear that you didn't get a chance to try the pool this time, but we look forward to welcoming you back in the future so you can enjoy all the amenities, including the pool. It's fantastic that you found plenty of parking spaces right outside. We aim to make our guests' stays as convenient as possible, and we're glad to hear that the parking met your expectations. Once again, thank you for choosing our hotel, and we can't wait to have you back for another enjoyable stay. If there's anything specific you'd like during your next visit, feel free to let us know, and we'll do our best to accommodate your preferences. Safe travels, and we look forward to hosting you again!
We recently stayed at this hotel with our U18 hockey team. The hotel is somewhat dated, but clean. It's not fancy, but makes up so much more in other areas. The hotel staff was extremely accommodating to our team. Providing us with a parent room, that had a full kitchen allowing for us to have team meals. They also gave us a kids team room, where our older boys could hangout on their own. They kept the pool open late for our team to come back for a swim, after their late hockey game. They were quick and efficient with their breakfasts in the morning for the kids, with an array of hot and cold choices. The staff is pleasing to talk with, and deal with. The amount of respect that went both ways this weekend was a breath of fresh air. I would recommend this hotel for large families, and teams. Lots of different kinds of accommodation with space. Thank you again to the staff at SureStay Drumheller. U18 Raiders hockey parent.
Thank you immensely for taking the time to share your recent experience at SureStay Drumheller. We are thrilled to hear that our dedication to cleanliness and service shone through and positively impacted your stay. We're delighted that our team was able to provide accommodations that suited the needs of your team so well. It was our pleasure to offer a parent room with a full kitchen and room for the older boys, ensuring everyone had a comfortable and enjoyable stay. Extending the pool hours to accommodate your team after a late hockey game was the least we could do to contribute to your experience. We understand the importance of a good breakfast to fuel up for the day, especially for a team, and we're glad our breakfast offerings, both hot and cold, were satisfactory and efficiently served to your kids. It warms our hearts to hear that our staff's interactions with you and your team were positive, as fostering a respectful and welcoming environment is one of our top priorities. Your recommendation to large families and teams means the world to us. We take pride in providing various accommodation options with ample space to cater to different needs. Once again, thank you for choosing SureStay Drumheller. We hope to have the pleasure of hosting you and your team again in the future.
Had a one night stay at the Sure Stay Plus as we were in Drumheller for a basketball tournament. The section of the hotel that I was in was fairly new looking and was well appointed. Only issue was that there was no hot food items for breakfast when I was going thru line. The hotel might have underestimated the numbers of guests, but this would have been a typical weekend imo
Thanks a bunch for choosing SureStay Plus during your basketball tournament stay. I'm glad to hear you found our section well-appointed and fairly new-looking—that's music to our ears! I'm sorry to hear about the breakfast snag. We're working on our breakfast game to ensure everyone gets a hearty start to the day. Your understanding is greatly appreciated, and we're taking notes to make sure we're ready for the typical weekend hustle. If there's anything else you'd like to share or any specific improvements you have in mind, feel free to reach out. We're always shooting for a slam dunk guest experience! Looking forward to hosting you again for another winning stay.
Let us check in early. Great staff. Went above and beyond. The lady at breakfast this morning was cheerful even though is was crazy busy and some people were really messy. Pool clean and warm . Even for a two and four year old . Nice pillows. Full of small hockey players and loud partying parents but staff made sure everyone quiet by 10:00 pm so all the other paying customers in the hotel could also sleep.
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our staff went above and beyond to ensure you had a pleasant stay. We're thrilled you appreciated our efforts to accommodate an early check-in and that our breakfast team maintained a cheerful attitude, despite the busy morning rush. Your recognition of our team's dedication means a lot to us. Maintaining a clean and warm pool for our younger guests is a priority, and we're pleased to know that your two and four-year-old's enjoyed their time. Your feedback about the pillows is also appreciated; we aim to provide a comfortable and relaxing experience for all our guests. While we strive to accommodate various groups and events, it's important that all guests can enjoy a peaceful stay. We apologize for any disturbance caused by the noise and are glad our team was able to address it promptly, ensuring a restful environment for everyone. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything specific we can do to enhance your next visit, please feel free to let us know.
The place is a dump. Very run down, hallways dirty. Pool wasn't working, told that Health dept. made them drain it. Looked nothing like the rooms that were advertised on line. King Room also didn't have a bathtub. I looked at the room and went to the desk and cancelled.
Thank you for taking the time to share your feedback about your recent experience at our hotel. We are genuinely sorry to hear that your stay did not meet your expectations, and we deeply regret the inconveniences you encountered. First and foremost, we would like to apologize for the condition of the property and the cleanliness issues you mentioned. We take these concerns seriously, and your comments have been shared with our housekeeping and maintenance teams to ensure that such issues are promptly addressed. Regarding the pool, it is to be drained and cleaned on a regular basis to ensure the health and safety for all. I am sorry that your stay was affected by this regular maintenance and we understand how disappointing this can be. We also apologize the room you were assigned did not meet your expectations. Your reservation was for one of our accessible rooms that do not come with a tub and we are sorry for any confusion this may have caused you and that we were not able to rectify it for you. We understand your decision to cancel your reservation given these circumstances, and we are truly sorry that we couldn't meet your needs during this visit. If you are willing to give us another chance, we would be more than happy to work with you to ensure a more enjoyable stay in the future. Once again, we appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a much better experience.
We stayed 1 night in the Family Suite. A very large room that comfortably fit our family of 6. Only complaint would be that the AC unit when it cuts in/out is very, very loud. We found it disruptive at night. The pool area is great, breakfast was amazing with loads of selection, hotel was clean and comfortable.
Thank you for sharing your feedback about your stay at the Family Suite in the hotel. We appreciate your valuable input, and we're delighted to hear that you enjoyed your stay overall. Your comments about the AC unit noise have been noted, and we'll certainly look into ways to address this issue to ensure a more comfortable night's sleep for our guests. We're pleased that you had a positive experience in our pool area and enjoyed our breakfast offerings. Guest satisfaction is our top priority, and we're committed to providing a clean and comfortable environment for our guests. Should you have any further comments or suggestions, or if there's anything else we can do to enhance your next stay, please don't hesitate to reach out. We look forward to welcoming you and your family back for another enjoyable stay in the future.
Great location, close to popular restaurants easy access to local attractions. Indoor pool and water slide are good for families. Light breakfast included. I would definitely return for a stay over in our future travels. Place was clean and so was the room.
Thank you so much for taking the time to leave such a positive review of your recent stay with us! We're delighted to hear that you had a great experience and enjoyed our prime location near popular restaurants and local attractions. It's wonderful to know that you and your family made good use of our indoor pool and water slide. We strive to provide a comfortable and enjoyable stay for all our guests, especially families, and it's heartening to know we succeeded in doing so during your visit. We're also pleased that you found our place and rooms to be clean. Cleanliness is a top priority for us, and our dedicated housekeeping team works diligently to ensure all areas are well-maintained for our guests' comfort. We look forward to welcoming you back on your future travels. Your feedback is greatly appreciated, and we can't wait to host you again and provide another memorable stay. If you ever have any specific requests or preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them. Safe travels!
Location is absolutely perfect but other than that, Not Worth the Price Tag for extremely run down rooms. Requires major facelift. Breakfast space is too small, options extremely basic, technology options really old.. Staff could be a bit more polite/helpful
We want to express our gratitude for choosing to stay with us and for sharing your feedback. Your comments are invaluable to us as they help us improve our services. We're delighted to hear that you appreciated our central location. However, we regret that your overall experience did not meet your expectations. We take your comments seriously and will review our facilities and services to identify areas where we can make improvements. Your comments about the rooms, breakfast space, and technology have been noted, and we will discuss these concerns with our management team to consider potential updates and enhancements. We also apologize if you encountered any issues with our staff. We take pride in offering top-notch customer service and will use your feedback to address any areas where we may have fallen short. We truly appreciate your input, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.
Good hotel, good location, steps away from several fast food varieties and access to indoor pool and hot breakfast. Booked room with 2 bedrooms and 2 bathrooms that also included a full kitchen and free coffee.
Thank you for taking the time to leave such a positive review of our hotel! We're delighted to hear that you had a great experience during your stay. It's wonderful to know that you found our hotel's location convenient, with easy access to fast food options and amenities like the indoor pool and hot breakfast. Choosing a room with two bedrooms and two bathrooms along with a full kitchen was a smart decision, and we're pleased to hear that it met your needs. Having the option to prepare meals and enjoy complimentary coffee in the comfort of your own space can make a significant difference in the overall experience. We truly appreciate your feedback, and we hope to have the pleasure of hosting you again in the future. If you have any suggestions or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
Staff were friendly enough...until we brought up issues at checkout, then they got very snappy. There was no food left at breakfast, still 30+ minutes before it ended. Toilet didn't flush properly, then ran all night, keeping us up. Bathroom fan squealed so loud it was awful. It was connected to the light switch so you couldn't turn it off. Hot tub was not working. Stay at The Ramada in the same parking lot, don't waste your money here.
I'm sorry to hear about the issues you experienced during your stay at our hotel. Please accept our sincerest apologies for the inconveniences you faced. We deeply regret that your checkout experience wasn't as positive as you expected, and we understand how important it is for our staff to maintain a high level of professionalism at all times. The problems you encountered with the breakfast service, such as the lack of available food and the issues with the toilet, bathroom fan, and hot tub, are certainly not up to our standards. We take these matters seriously and will investigate each of them thoroughly to prevent such incidents from occurring in the future. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We're committed to addressing the issues you mentioned to enhance the quality of our services and amenities. We would like to extend our invitation to you to give us another chance in the future. We are actively working on improving our facilities and services, and we hope to provide you with a much more enjoyable experience during your next visit. If you decide to stay with us again, please feel free to reach out to our management team directly, and we'll do our best to ensure your stay is comfortable and hassle-free. Thank you for taking the time to share your concerns, and we hope to have the opportunity to make things right and regain your trust in our hotel.
We were put in a room that had recently had water damage. The odor was awful, everyone left feeling I'll. Most of the high touch surface areas were covered in muddy hand prints at check in. Front deck did provide me with cleaning supplies so could wipe down these areas (within 30 mins of check in). Front deck attendant lied (white lies) at least 3 times in face to face interactions. Stay in Calgary and drive in for the day. Far better hotel options with much better pricing. This hotel is worth about $85-115/night not $250.
I sincerely apologize for the negative experience you had during your stay at our hotel. Your feedback is incredibly valuable to us, and I want to address your concerns directly. First and foremost, I am truly sorry for the issues you encountered with the room you were assigned. Water damage and an unpleasant odor are not the standards we aim to uphold. This situation should not have occurred, and I understand how uncomfortable it must have been for you and your companions. It's also disappointing to hear about the state of high-touch surfaces upon your arrival. Our housekeeping team should have thoroughly cleaned and sanitized all areas prior to check-in. Your feedback highlights a breakdown in our cleaning protocols, and we will investigate this further to prevent such incidents in the future. Regarding your interactions with our front desk staff, I'm sorry to hear that you felt they were not honest with you. This is definitely not the level of service we strive to provide. We will address this issue internally to ensure our team members are providing accurate and helpful information to our guests. I understand your frustration with the pricing as well. Your comments about the value of your stay are well-noted, and we'll take this into consideration as we review our pricing strategy moving forward. Please know that your feedback is taken seriously and will be used to improve our services and guest experience. We are committed to delivering a better experience for our guests, and I hope you will consider giving us another chance in the future. If you would like to discuss your experience further or have any additional feedback to provide, please feel free to reach out to our management team. Thank you for bringing these issues to our attention.
This was our first time visiting Drumheller. The town gets very busy during the summer months. The hotel was also very busy but the front desk staff were quick and friendly during check in. There is ample parking on site and the room was well-appointed. The pool area was great for the kids but just needed some additional cubbies or hooks to store things as the pool deck was wet or would get splashed. The breakfast that was included offered a decent variety of hot and cold items and was well stocked. The pancake machine wasn't working properly and the coffee could have been better, but other than that was fine. The interior and exterior of the hotel was clean and you could tell that efforts were made to keep it that way throughout the day.
Thank you for sharing your valuable feedback regarding your recent stay at our hotel. We're thrilled to hear that you chose us for your first visit to Drumheller and that your overall experience was positive. It's wonderful to know that our front desk staff made a positive impression on you with their quick and friendly service during check-in. We understand that summer months can bring a lot of visitors to the area, and we strive to ensure that our guests have a seamless and comfortable experience. We appreciate your comments about the pool area and will certainly take your suggestion into consideration regarding additional storage space. We're glad to hear that the kids enjoyed the pool, and we'll work on improving the setup for added convenience. We apologize for any inconvenience caused by the pancake machine not working properly and the coffee not meeting your expectations. Your feedback is important to us, and we'll use it to make necessary improvements. Thank you for acknowledging our efforts in maintaining a clean and inviting atmosphere both inside and outside the hotel. Our team takes pride in providing a welcoming environment for all our guests. We hope you had a great time exploring Drumheller, and we would be honored to welcome you back on any future visits. If you have any additional feedback or suggestions, please feel free to let us know. We're here to ensure that your stay is as enjoyable as possible.
Just way to Expensive for what one gets, there are other more reasonable accommodation around, they have over priced this facility. Just because it has an overcrowded swimming pool, it might attract locals but those passing through swimming pools in other places are everywhere, they need some competition. Support locals.
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize that your experience did not meet your expectations. We take your comments seriously and will use them to improve our offerings and pricing structure. Your feedback about the pricing and value of our accommodations is duly noted. We aim to provide a fair and competitive pricing structure for our guests. We appreciate your suggestion about offering more competitive rates and supporting local businesses. We understand that you found our swimming pool to be overcrowded. While we strive to offer a convenient amenity for our guests, we will certainly consider your feedback as we assess our facilities and services. If you have any additional comments or suggestions, we welcome the opportunity to hear more from you. Your feedback helps us make meaningful improvements, and we hope to have the chance to provide you with a better experience in the future. Thank you again for your feedback.
Very pleased with our stay. Rooms were a tiny bit dated, but overall good. We splurged and got a large room, and because of it being a bit dated is the only reason I didn't feel it met the value of the room. We also don't travel often, and are adjusting to the price increases everywhere. The beds are very comfortable. Sounds did not travel through the walls a great deal, making it fairly quiet. Loved the outside door access, especially as we traveled as a family and had a lot of stuff to haul in. We didn't realize that all rooms are pet friendly. I was impressed that there was little to no animal smell in the rooms.my husband said he could smell it a bit, I could not. It was not noticeable in the bedding at all. Very pleased on that note. Staff were good and went beyond at times, In particular the staff in the complimentary breakfast room. Nice variety of food for breakfast. Something for everyone in hot and cold options. Nice hot tub and pool. Water slide was a bit too fast for our toddler, but we had fun watching the older kids and parents have a blast on it. Great proximity to a beautiful grocery store, and a few fast food restaurants. Also located in a quiet part of the city. Good internet access as well.
We are delighted to hear about your recent stay with us and greatly appreciate you taking the time to share your experience. Your feedback is truly valuable to us as we constantly strive to improve our services and offerings. We're glad to learn that you had an overall positive experience during your stay. While you mentioned that the rooms had a slightly dated feel, we're pleased that you found them comfortable and well-equipped for your needs. We apologize if the room's value didn't entirely meet your expectations due to this aspect. Your insights are essential for us to continually enhance our accommodations. It's wonderful to hear that the sound insulation in the rooms contributed to a quiet and comfortable atmosphere. We're pleased that you found the outside door access convenient, especially for your family's needs. We're also delighted to learn that you found our pet-friendly policy well-managed and that any potential animal smells were minimal to non-existent. Ensuring a clean and pleasant environment for all our guests is of utmost importance to us, and we're glad we succeeded in this regard. We're thrilled that you enjoyed the breakfast offerings and appreciated the efforts of our staff, particularly in the complimentary breakfast room. Providing a diverse range of options for all our guests is a priority, and we're pleased you found something for everyone. Thank you for mentioning the hot tub, pool, and water slide. It sounds like you had a fun time watching the activities, even if the water slide was a bit fast for your toddler. We're glad that our amenities added to your enjoyment. Lastly, we're grateful for your kind words about our location, internet access, and staff. We strive to provide a comfortable, convenient, and enjoyable experience for our guests, and your feedback reassures us that we're on the right track. We look forward to welcoming you and your family back in the future, should your travels bring you to the area again. Thank you once again for choosing to stay with us and for sharing your feedback.
The rooms were clean and comfortable. All of us had fun at the water slide and pool. The continental breakfast was full of options and delicious. Even our picky eater enjoyed the breakfast. Great place to stay!
Thank you so much for sharing your wonderful experience during your recent stay at our hotel. We are thrilled to read your positive feedback and are delighted that you had such a fantastic time with us! We're glad to hear that you found the rooms clean and comfortable. Providing a comfortable and welcoming environment for our guests is a top priority, and we're pleased that we met your expectations. It sounds like the water slide and pool added a lot of enjoyment to your stay. We love hearing that you and your group had a great time making use of these facilities. Our team works hard to provide a variety of amenities that cater to all ages and preferences. We're especially glad that you enjoyed the continental breakfast and found it both delicious and full of options. It's fantastic to know that even the picky eaters in your group were able to find something satisfying. Our breakfast team takes pride in offering a diverse spread to suit everyone's tastes. Thank you for your kind words and for considering our hotel a "great place to stay." Your positive feedback is truly motivating and reminds us of the importance of delivering exceptional experiences to our guests.
I have stayed at the hotel several times now, as I love Best Westerns! But I have seen the quality of breakfast, dwindle, as well as the rooms deteriorate. Specifically, the carpets are saturated and smell, like mold! They need to be removed. The staff is always extremely friendly and helpful, a big shout out to the breakfast lady as she was great! The front desk clerks were also fantastic!
Thank you very much for taking the time to share your thoughts regarding your recent stays at our hotel. We truly appreciate your continued loyalty to Best Western and your valuable feedback about your experiences. We're pleased to hear that you find our staff to be consistently friendly and helpful. Our team takes great pride in providing exceptional service, and it's wonderful to know that their efforts have made a positive impression on you. We will make sure to pass on your kind words to the breakfast lady and the front desk clerks. We sincerely apologize for the issues you encountered with the quality of our breakfast and the condition of the rooms during your recent visits. Your feedback about the deteriorating rooms and the condition of the carpets is concerning, and we take this matter seriously. Please rest assured that we are actively addressing these concerns to ensure a more comfortable and enjoyable stay for all of our guests. We are committed to enhancing the overall guest experience, and your input is invaluable in helping us identify areas for improvement. Your continued patronage means a lot to us, and we will do our utmost to address the issues you mentioned and ensure a positive change going forward.
Easy to get to, lots of parking checkin quick and easy. Room clean and spacious and quite. property has elevator. Walking distance to several restaurants and shopping. Only downside is Breakfast room Is small and was too busy for us to use. Tim Hortons just up the street.
Thank you for choosing our hotel for your recent stay in Drumheller, and for taking the time to share your feedback with us. I am pleased to hear that overall, you had a good experience during your time with us. I'm glad you found our location convenient and that you appreciated the ease of check-in and the cleanliness and spaciousness of your room. We strive to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations in these areas. Your kind words regarding our property's amenities and its proximity to restaurants and shopping are greatly appreciated. We are delighted that you found our location convenient and that it added to the enjoyment of your stay. Once again, thank you for choosing our hotel, and for sharing your thoughts with us. Your feedback is valuable, and it helps us improve and tailor our services to better meet the needs and preferences of our guests. We hope to have the pleasure of welcoming you back in the future for another great stay.
Stayed here over the Canada weekend. Lovely clean room with everything we needed Friendly staff and we felt welcome. Parking was right outside and it's in east walking distance of downtown and local shops. Breakfast was well set out and there was a good selection. We have stayed here whenever we visit Drumheller.
Thank you for choosing to stay with us and for taking the time to share your wonderful feedback. I am thrilled to hear that you had a lovely experience during your Canada weekend stay. Our team takes great pride in providing a clean and welcoming environment, and it is rewarding to know that our efforts were appreciated. We are delighted that you found our location convenient and enjoyed the breakfast selection. Your loyalty as a returning guest means a lot to us, and we can't wait to welcome you back on your next visit to Drumheller. If there is anything specific you would like for your future stays, please don't hesitate to let us know. Once again, thank you for your kind words, and we look forward to providing you with another exceptional experience.
We stayed one night on a family trip. For drumheller the price was comparable to other hotels, but was 2x what we paid at a SureStay a week later in Lethbridge. The Breakfast was great with lots of options, but limited seating. The rooms were clean and comfortable but not much extra space. Not much room to open a large suitcase on the floor.
Thank you for choosing to stay with us during your family trip to Drumheller. We appreciate you taking the time to provide feedback on your experience. We're glad to hear that you found our breakfast to be great with lots of options. However, we apologize for the limited seating during your visit. We understand the importance of having sufficient space for our guests to enjoy their meals comfortably, and we will take your comments into consideration to improve in this area. We're also pleased to know that you found the rooms clean and comfortable. While we strive to provide comfortable accommodations, we understand that the room size may vary and may not always offer ample space for larger suitcases. We apologize for any inconvenience caused by this. Regarding the pricing, we appreciate your feedback. Our rates are determined based on various factors such as location, amenities, and market demand. We continuously evaluate our pricing to ensure it remains competitive within the local market. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.
My family wanted to see the dinosaurs and this hotel fit our requirements - a room that fit all of us (3 beds), a pool (with an awesome waterslide), breakfast, a laundry facility, and friendly staff (thank you, Gabe!)
Thank you for choosing our hotel for your recent stay and for taking the time to leave a positive review. We're delighted to hear that our hotel met your family's requirements and that you had an enjoyable experience. It's fantastic to know that our spacious room, pool with the awesome waterslide, breakfast, laundry facility, and friendly staff, especially Gabe, made your stay even more memorable. We strive to provide excellent service and create a comfortable environment for our guests, and we're glad we were able to meet your expectations. We appreciate your kind words and recommendation. Should your future plans bring you back to the area, we would be thrilled to welcome you and your family again. Thank you for choosing us, and we look forward to serving you in the future.
The hotel is a bit dated, but clean. All the staff were super helpful, truly going beyond the norm. The pool area is nice. It was quiet. There are lots of restaurants within walking distance; even downtown is just a nice walk away.
Thank you, I'm glad you had a good stay. Yes, our team is amazing and I'll share your feedback with them this morning. Please come back soon!
This hotel is very dated and needs a complete reno. For $250 a night it is really not worth it. The toilets barely flush and the pool area is way too small for the amount of people using it. The breakfast area is so tiny you have to eat in your room. The front desk is no where near the elevators and you have to use a different door. Do not recommend staying here if you have a better option. Very disappointing for a Best Western.
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your comments as they provide us with an opportunity to improve our services and facilities. We're sorry to hear about the issues you encountered with the toilets and the size of the pool area. Your feedback is valuable to us, and we will address these concerns with our maintenance and management teams to find immediate solutions. Regarding the breakfast area, we understand your frustration with the limited space available. We are constantly exploring ways to improve and expand our breakfast area to better accommodate our guests. Your feedback will help guide us in making the necessary changes. We appreciate your feedback, as it allows us to identify areas for improvement. We hope you will reconsider and give us another chance to provide you with a better experience in the future. If you would like to discuss your concerns further or if there is anything else we can do to address the issues you encountered, please do not hesitate to contact us directly. Thank you for your understanding, and we value your feedback as it helps us grow and improve as a hotel.
We stayed here the Canada Day weekend along with everybody else! We were not impressed with the hotel. Our room (103) was noisy, smelly, and the carpet was old and stained. The lighting in the room was subpar. We were not overly impressed with the front desk staff. We chose not to have breakfast even though it was included. The room was far too small to accommodate the number of people there. For the amount of money charged a night, approximately $250, it is definitely not good value. Parking was always an issue - fortunately parking is shared with Ramada next door.
Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered and any inconveniences caused. We appreciate your honesty in highlighting areas where we can improve. We apologize for the noise, smell, and carpet condition in your room. Your comments will be shared with our housekeeping and maintenance teams to address these concerns and ensure a better experience for our guests in the future. We understand that lighting is an important aspect of comfort, and we will review the lighting in the rooms to ensure it meets our guests' needs. Regarding the front desk staff, we apologize if your experience did not meet your expectations. We strive to provide friendly and efficient service, and we will address this feedback with our team to improve our overall guest experience. We understand your concerns about breakfast and the size of the room during the busy Canada Day weekend. Your feedback will be taken into consideration as we evaluate and make necessary adjustments to ensure a smoother experience during peak periods. Parking availability is important to us, and we apologize for any inconvenience caused by the limited parking space. We will continue to work on optimizing the parking arrangements to better accommodate our guests. Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
Great January Stay Visited Drumheller and stayed at the Best Western Hotel. It's located near the shops and restaurants and only a short walk to the old town. Room had everything we needed and the breakfast was good and well presented. We didn't get a chance to use the pool but looked nice. Plenty of parking outside too
Great feedback and rating, thanks! Next time you're in town, stop in and say hi, even if it's just to finally have a go at the pool.
Not what I expected since this hotel is affiliated with the Best Western chain. Bed had springs poking through and were uncomfortable. Cable tv is something I haven't seen in years and it was constantly coming in and out, which baffles me as it is a coex cable into the tv… fridge was extremely small and froze our lettuce and lunch meat.called the front desk several times before someone finally answered to inform them we didn't need housekeeping daily. I know it sounds like a lot, but I'm not making this up.
Thank you for your review. I am so sorry that your stay was less than exceptional. I will bring your review to the team so that we can do better in bringing the high standard of service each and every guest of ours deserves. I hope that you give us another chance in the future.
Room was visibly dirty...and in hindsight we should have changed rooms but whos to say the next one would have been better. We were in a pet friendly room so not their best room but could have been clean. Beds are tired and need to be updated. Kitchenette didn't have enough dishes or cutlery for 2 people to have a meal. Eventually got that sorted but I would have expected better. Pool was good, slide is very fast. Hot tub was waaaay too hot for me but others were in it so perhaps I'm a wimp. Breakfast was good, lots of variety and gluten free options were advertised as available although we didn't need them. Staff were great!
Thank you so much for the feedback. I'm sorry our hotel and team were unable to live up to your expectations. We do try to maintain a high standard of cleanliness and provide ample cutlery for the kitchen suites, so I'll have a word with our housekeeping team to make sure our standards are kept up for future guests.
Our bathroom door jammed shut and they told us to use the lobby bathroom for the night! We were on the third floor and I have three children! One whom had an upset stomach! They wouldn't give us a key to the adjoining room that was vacant just so that we could just use the bathroom for the night. Instead, I had to pack up 5 peoples belongings and move to a different room and by this time it was midnight! I had to wake my children! Which is no parents dream!! I didn't get to sleep until 2am! And the desk manager treated me like it was no big deal! So frustrating! O and to add fuel to the fire!! They didn't offer the room that actually had enough beds for us until my brother in law went to talk to the front desk person!! So why was it that because I'm a woman, who was trying to be nice and not raise a stink, trying not to be a “Karen”, was told there was no screw driver to try to open the door, and that the only room they had available was a one king bed? (We we're staying in a room with 3 beds… 5 people). Didn't make me feel very good about trying to be a nice person!
Thank you for the detailed review of your experience at our hotel. We are using this as a learning opportunity for our team and I will be contacting your directly to discuss this in more detail. Our sincerest apologies for the discomfort your late-night move has caused you. Thank you again, this sort of feedback is very helpful.
Gabriel, at the front desk, went out of his way to help my wife and I when we had an issue with our Expedia reservation. He quickly ensured that we had a comfortable room for the evening and followed through with Expedia to clear things up. We were really impressed at the lengths Gabriel and the staff went through to make sure we had a memorable stay in Drumheller. In terms of customer service, it was one of the best experiences we've had. Thanks a million to Gabriel and the SureStay staff.
Thank you so much for your comments about Gabriel. I will be sure to share this review with him and let him know I too think he is doing an amazing job. I am happy to hear you enjoyed your stay and we hope to see you again.
Sorry, to leave a poor review. I find Best Western Hotels can vary in quality, some are just OK, others are great but this one was terrible. The hotel is in need of updates, better lighting and do something about people smoking in the place. It really reeked (especially after turning on the A/C. Just really disappointed and I do not expect to return to this hotel on my next trip to Drumheller.
I'm very sorry to hear your experience was less than desirable, especially with the smell of smoke. We are a non-smoking hotel and my team needs to be more diligent in watching for any smells so they can be addressed. Thank you for your feedback.
We had a terrible night due to the awful beds. Very hard squeaky and old. Terrible odor in the room coming from the bathroom sink. Breakfast was average except for the coffee. Clear as water and no taste.
I'm sorry we didn't manage to exceed your expectations and make your stay an amazing experience. Thank you for the feedback it provides us with an opportunity to improve our hotel for future guests. If you do stay in the Drumheller again, I do hope you'll give us another chance.
Nice location, nice room, comfortable bed, Shame the breakfast room is so small that it is crowded and guests are queueing to get in. Food runs out quickly and the layout is poor so much so that eveyone gets in each others way.
Thank you for the rating and feedback. Yes, the breakfast area can get a little congested when we are fully booked. I do hope this didn't cause too much of an issue for you. Overall, I'm glad you enjoyed your stay with us and hope to see you again soon.
Location is great, the staff beyond wonderful and helpful and terrific with young kids. When we come back we will stay here again. Rooms were clean and spacious. Great having full size fridge and microwave for prepping picnic lunches. Rooms were quiet. Really no complaints!
Thank you for taking the time to provide us your feedback, I will be sure to tell my team how wonderful you found them. Glad you were comfortable and were able to take advantage of the kitchenette. We look forward to welcoming you back.
Our room was huge with the kitchen and love that we can even bake chicken wings in the oven. The place was close to everything with grocery stores and fast food restaurants just walking distances. Love the experience and will stay here again
So glad to hear you enjoyed the suite you stayed in while you were visiting Drumheller. We look forward to seeing you again. Thank you for your review.
Overall excellent service provided by front desk and room service staff. Hotel is in a very central location, very convenient. Easy to get around the city and sight seeing locations. Delicious hot breakfast and best value. Good quality coffee and tea. Will stay again next time
Thank you for that great review, feedback and rating. I'm so glad you had a good stay and I'll pass your compliments onto our team. Thanks again.
They let this hotel go it is not very good lots of maintenance problems and lots of things don't work. I'm suppose to report them? I don't have time for all their run down maintenance problems and lack of upkeep in the place. The door handle came right off in our hands to our door just as we entered the room. They told me they could make me something for gluten-free allergy and when I got here they said they did not have gluten free options. I booked 6 months in advance to make sure they had gluten free options
I'm sorry your experience at our hotel was less than ideal. We do pride ourselves on providing a high level of customer service and aim to make all guests feel welcome and comfortable. I've reviewed our gluten free options with the breakfast staff to make sure they're aware of the choices we provide for our guests. I'm sorry the various options were not communicated to you clearly.
Rooms were dingy and not very clean. Staff were mostly nice but there was one guy that was very rude and unhelpful. You could feel each individual spring on the beds - not comfortable at all. The rooms also aren't very well lit. The pillowcases had brown stains on them. Good location, and the pool is decent. We decided to cut our two night stay short and leave after the first night as we didn't want to spend another night at the hotel.
On behalf of myself and my team I'm sorry your experience at our hotel was less than ideal. We appreciate the honest feedback and I'll be using this to improve our standards for future guests.
The hotel was nice the pool was good for the kids they enjoyed the stay. Good location close to McDonald's, A&W, Subway andBoston Pizza. The location was good not far from the attractions we would stay here again.
Thank you for great rating and excellent feedback. I'm glad you enjoyed your stay with us and I'll pass your compliments onto our team.
We love to stay at this hotel when we visit Drumheller. The staff are always friendly and professional. The room had everything we needed and was clean and fresh when we checked in. We had an issue with the water temperature but the reception staff member sorted this out to our satisfaction. Breakfast was included in the room rate and was well set out with plenty of choice. The pool was good especially for families There is a small outside space too. It's in a good location close to restaurants and shops. A short walk to downtown. We will definitely be returning.
Thank you so much for your review, we try really hard to make sure every guest has a wonderful experience and it's great to hear that you enjoy it so much you return again and again. We look forward to your next visit!
We had a very upsetting experience with a staff member at the SureStay Plus Hotel by Best Western Drumheller. We got through our stay there. When we got home, I used the Best Western customer care option on the Best Western website to share our experience and concerns. No response from Best Western. I sent another note a few days later - still no response from Best Western. We would never go back to this hotel. Drumheller is a great place to visit - there are other hotel options and so I would steer clear of this place. Based on the way in which Best Western demonstrates its "customer care" I would also steer clear of any Best Western hotel.
I'm so sorry to hear you had a bad experience with any of my team members and on top of that that Customer Care didn't pass along your concerns. I would try to reach out but have no information based off of your Trip Advisor user name to locate your reservation in my system, so please contact me or the assistant manager at the hotel or via email at [email protected] and we can certainly discuss your concerns.
In addition to the friendly staff we appreciated the signage at the breakfast indicating the sausage, bacon were gluten free and the availability of gluten free bread and a dedicated toaster. I have not seen this previously at a hotel and for our son who has a gluten allergy it was a feature that made his stay much more enjoyable. Well done!
We just came home from our holiday in Drumheller and it was one to remember. On the last night we had mine and my daughters birthday in the continental breakfast area (of course we asked first). The night manager came over with a gift for me and my daughter - how amazing!
Yes, our team really love it when guests are having a celebration. I'm glad you had a great stay and everything went well. I'll be sure to pass your compliments onto the team.
Took our grandkids to drumheller to see dinosaurs and in the evening at the pool, hot tub. The morning breakfast was great! Clean, friendly place to stay! Located close to restaurants (walking), grocery store with deli and liquor store.
Thank you for the outstanding rating and excellent feedback. I'm so glad you enjoyed your stay with us, please come back soon.
This is our second year coming to this hotel. The pool is great for the kids, and they are located 10 minutes from the museum. The staff is friendly and the hotel has ample parking. It is within walking distance to McDonald, A&W, and 5 minutes from Walmart. Great place to stay
Thank you for the positive rating and great review. I'm glad you enjoyed your stay and look forward to you coming back again soon.,
The room was great and the staff were amazing. Will 100% return. The room was clean and very spacious for our large family, the breakfast was amazing and delicious. The pool was perfect as well.. The staff is very kind and knowledgeable
I will be sure to share your comments with my team, they will be encouraged to hear your feedback. We look forward to seeing you again.
Room was small but beautiful clean and everything we needed! Very quiet on the third floor and we were in room 310. It was not ready at check in time but we were able to go with family until it was ready!
Thank you for taking the time to review your stay with us. I'm so happy to hear you enjoyed your stay so much even though your room wasn't quite ready at check in.
We had relatives visiting us from out of country and stayed here. I stayed on the 3rd floor with my daughter in a King suite it was nice and clean - dated but okay. The rest of the family stayed on the main floor and they found their rooms had a bad odor - we had 3 rooms on the main floor and they all had the smell, they likely need some updates. Manager was super nice and friendly. I know it's high season but I found the hotel a bit pricey for how dated it was - Breakfast was so crowded - it was raining so the outdoor space was not available - a plan should be in place for high season and breakfasts. Other than that it was an okay stay.
The staff was courteous and helpful. The room had all the amenities including a fridge, Keurig coffee machine and tv. We did find some dirt and a plastic cup on the floor behind the night table. We did not notify the staff when we saw it and forgot to tell them about it when we left. The hotel was close to a McDonalds and gas station. The hotel does offer a complimentary breakfast but we did not try it. Overall our room had everything we needed. For a budget concise family of four it was ok.
I'm so happy you found the staff helpful and courteous, I will be sure to share your comments with them. Thank you for your review.
Thos a well loved property. Staff are very nice and do their best but appear under staffed during busy summer rush times. This is definitely fa.ilt friendly, good breakfast but very busy. This is sefinitely not for people who are doing business or are looking for quiet sleep in the evening.
Thank you for the positive rating and review. Yes, we are definitely a family oriented hotel, especially at this time of year in a tourist town. I do hope you managed to get some rest and it wasn't too busy for you.
Stayed here while in town for a vacation. Hotel is in a good location just off the main road. Check in for us was smooth, there were some other guests in the lobby that were waiting for their rooms to be ready (and were not please as it was right at check in time). We had a main floor room with outside access which was very handy. Room wasn't overly big but clean and comfortable. Pool area was nice, kids enjoyed the slide. Breakfast area is not overly large but there is outside seating available which was nice. It was very busy each time we were in it. All in all a nice stay. A few restaurants in walking distance as well.
Thank you for the great review and positive feedback. I'll pass your compliments onto our team in the morning, they love hearing from satisfied guests.
So we stayed here for three days for a family vacation. I guess this hotel may be perfect for some people. It has a huge indoor water slide which is great for those who love to use it, but it cuts the pool in half and little ones get scared by the insane spray that it throws. The pool therefore is very crowded. My kids had fun, the rooms are comfortable enough but dated, it is not the cleanest. We requested an early check in and actually weren't even allowed to check in at the regular time as our room wasn't clean. They have a good breakfast included, better than most but not enough space to accommodate everyone there. Staff were pleasant and friendly. It is an older hotel, so dated and some things didn't work (ice machines, bathtub didn't drain, some old room smell when you arrive. Yet, it did have blackout curtains, really functional ac (it gets hot in drum) and it was pretty quiet.
I'm glad your overall stay was enjoyable and that the kids had fun in the pool. .Thank you for the constructive feedback, it really helps keep us running smoothly. I'll pass your compliments onto our team and your feedback onto our maintenance crew.
Very friendly and helpful staff! Nice water park and located in the same parking lot as Boston Pizza and O'Shea's. Parking stalls right outside the back of your hotel room on the main floor make for easy loading. Loved our stay and would highly recommend!
I'm thrilled to hear my team was so friendly and helpful, they have been working so hard this summer and I will be sure to share your comments with them. It is nice to hear you had fun in the pool and enjoyed the location among other things regarding your stay with us.
We loved the room so much we wished we could have stayed longer. The room was very clean and inviting. The hotel was in a great location, close to grocery store and restaurants. Easy access from highway.
It's awesome to hear you had such a great stay with us and we wish you could have stayed with us longer too!
We found the rooms dated and filthy. The pullout couch had stains on the cushions and the sides of the bed and carpet were grimy. The staff weren't wearing masks like the description stated they would. Not worth almost $250 a night
I'm saddened to hear the room was not up to our standards of cleanliness that we train our staff to provide our guests. As for the masks, I must apologize for any miscommunication regarding that as our government COVID mandate is that masks are no longer required and anyone that still wants to wear one can.
Overall we had a great stay. The room was on the older side and the mattresses could use an upgrade but the rooms were clean. We arrived to the hotel for check in at 4pm but didn't get into our room until almost 530 as our rooms weren't cleaned yet. Staff was friendly however and pool was great for kids
Thank you for the constructive feedback and review. I'll share this with the team during our morning meeting.
Good location in town, but not directly in downtown, shops are about 5-10 min drive away. Museum about 10 min drive away. We got the two queen suite, comes with full kitchen and sofabed. Room was very spacious but recycling wasn't removed. Kitchen was handy but no scrubber to wash dishes with. Did not use pool but it had a water slide, and hot tub. Used the gym, it was small but had some weights and equipment. No cleaning wipes though so not sure how clean it was. Full breakfast had hot items as well as breads and cereals. Good selection but line up for waffles was long. Overall was satisfied with stay.
Thank you for that wonderful review and feedback. I'm glad you enjoyed your stay with us and hope the rest of your travels are equally comfortable.
I do not recommend this hotel! The staff are very rude, and rooms are not ready at check in time and even when told you will get a discount for the inconvenience, they will go back on that and tell you that rooms can be ready anytime after 4pm. Hotel is run down, beds are uncomfortable and pool is over chlorinated but the hotel is conveniently located.
I appreciate your feedback regarding your stay. I am sorry you felt my team was rude to you as that is not what I teach them and I will certainly address it. I would like to apologize for your experience of a delayed check in we have been incredibly short staffed in our little tourist community of Drumheller and everyone is struggling to ensure we give the best service to our guests and tourists when they visit our town. I'm sorry you felt the effects of that and I hope you will give us another try to show you our true hospitality.
Comfortable stay and decent room, for a family of 4. The breakfast was satisfying. The pool was very fun, and a good temperature. There was a strong cigarette odour but we left the window open for the night and it was fine after.
Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed everything despite the initial smell when you walked in your room. My apologies for that, we will do better.
Perfect hotel for a family stay. Clean, updated rooms, full breakfast, and pool with waterslide. Every staff member had a smile and hello for our young family. Price was reasonable, especially since it included breakfast. Close to a few fast food reataurants as well as sit down restaurants. Perfect central location! We stayed 5 days and didn't have any complaints!
I'm thrilled to hear you found every team member with a smile on their face, that is our goal to make everyone feel welcome when they stay with us. We hope to see you again sometime.
I would not normally review a Best Western as you pretty much know what to expect, but this one was just what we needed. We stayed here in the middle (or a bit past) of a cross-Canada road trip. We stayed at every type of accommodation imaginable during the trip and this one hit the spot as much as any. It is not updated, but it is neat and clean. The staff were really friendly and helpful. They had onsite laundry facilities which we desperately needed. Best of all, we could walk across the parking lot for soft serve ice cream while the laundry was drying.
We are happy to hear you found the staff friendly and helpful and that you enjoyed your stay during your cross-Canada trip. Thank you for posting a review.
We have stayed here many times and they never disappoint. Staff is friendly, accommodating, and try to do whatever they can to make your stay enjoyable. The hotel is also conveniently located for access to restaurants and downtown. Rooms are clean and quiet.
I'm so happy you enoyed your stay. I'm going to pass this review onto the team, they love hearing from guests who've had a great experience.
My husband and I spent one night at SureStay plus hotel in drumheller with our two young kids. We really enjoyed our stay, the pool was lots of fun with other kids to play with. The room was clean and everything in the kitchenette/full kitchen was very clean. The breakfast had lots of got and cold options and was tasty. My only complaint was the overcrowding in the breakfast area and it not being big enough for the tables, people in the line ups to physically distance at all. I would definitely stay here again with my family
Thank you for taking the time to review your recent stay. I am happy to hear your family enjoyed your visit and we hope to see you again.
Our family stayed at the SureStay Best Western over the May long weekend. The hotel room was clean and the staff were nice. My kids enjoyed the pool. The hotel staff were so nice. We requested a play yard, an extra pillow and extra blankets for our room and they were able to deliver on all requests. The only downside was that they ran out of waffle mix at breakfast and it wasn't replenished. My kids were disappointed that they weren't able to have waffles. That said, I think the breakfast area was busier than anticipated and with the waffles being as delicious as they were they quickly got gobbled up. Otherwise we had a fantastic stay. The hotel is very family friendly.
I do recall your visit and I'm glad you had a good stay. My appologies for the Waffle Mix, I thought we'd prepared enough however we'll be increasing our prep for the summer months. Best Regards,
With a pool with a waterslide, hot tub, and a great breakfast, this is a nice place to stay while seeing the Dinosaurs and Badlands. There is an awesome breakfast with lots of options as well. I think its a nice place to stay for families as lots of dining options outside the hotel are within walking distance.
Thank you for your review, wonderful to hear you enjoyed the great breakfast we provide our guests and had fun in the pool during your stay.
The room is a 3 star but service bumped it up to 4! Kelsey was great with getting us out of a bind. My husband “thought” he booked it but didn't - she saved the day!! Everything was clean - just outdated - and I prefer all white linens. Breakfast was extremely crowded cause it was a very small area - thank goodness for the patio area. It was a Sunday morning… Regular hotel breakfast- the usuals.
Thank you for the feedback, I'll pass your compliments on to Kelsey as she loves to hear from previous guests who've enjoyed their stay. I'm so glad she was able to accomodate you.
Usually I stay at a different hotel when in Drumheller, but now that there's a Best Western here, I think this may be my new go-to place. We stayed on the main floor, so we had an outside door and could park right in front of our room, which was so great for constantly coming and going. Breakfast was good, and I really enjoyed that the waffle irons made four little waffles instead of one big waffle! My only gripe was that the hot water in the shower took forever to arrive, and the shower head had low water pressure. Pool was awesome, kids really enjoyed the water slide!
I'm so glad we will be your new choice when you come to Drumheller, that you enjoyed the ground floor access and the breakfast we provide. We look forward to seeing you again!
Easter week five family members stayed at this hotel and were able to stay in a room with three double beds--a perfect alternative to renting two rooms! The room was comfortable, quiet and clean. Additionally, the younger members really enjoyed the waterslide and pool and the continental breakfast had hot foods and coffee made as required by a very conscientious woman who staffed the breakfast room. Also, this hotel is a short walk to either Mcdonalds or Boston Pizza for food beyond breakfast. We plan to go back to Drum this summer and will definitely stay at this hotel again!
Wonderful to hear you enjoyed your stay, your room was confortable and were able to enjoy the hot breakfast and pool area while you were here. I will be sure to tell Tara, our breakfast hostess your kind words. Thank you for taking the time to review our hotel.
I found all the staff very good and helpful. They were able to accomodate a playpen for a small child 2 yrs to sleep in as their cribs were all pre booked. A idea would be to NOT forget about the little toddlers. and their needs. perhaps more cribs should be available?? at all hotels. .
Thank you Ms. Kerekes for your review. I'm so happy you found my team helpful during your stay and we got you a play pen for your toddler. I am working on getting more ordered so that we can try and have many on hand for anyone that may need one. I appreciate your feedback and we hope to see you again.
Be faire warned - this hotel needs a HUGE makeover. Chipped paint, broken tiles, old carpet and bedding. There were private swimming lessons in the main pool that took up prime swimming space. The location is horrible - very run down/deserted. The only silver lining was an amazing waitress at breakfast.
Thank you for your review and comments, I will be sure to let Tara know that you found her amazing at breakfast. We do not have an agreement with anyone to have private swimming lessons in our pool as it is for guest use only, so that must have been a guest staying at the hotel. I will take your comments regarding needing a renovation to my head office. Thank you.
We had to plunge our own toilet, there was hair in the bathtub, half of a toast under the bed and poo on the bathroom light switch. Although the water slide and breakfast was great, because of the gross room it was not a good experience.
Hi Taryn, my sincerest apologies that your room was certainly no where near the standard of cleanliness that I train my staff to provide our guests. If I had been made aware of this, I would have moved you rooms immediately and I certainly will be addressing this with my team. I have discounted your stay and refunded that back to your card. I do hope you will give us another try next time you are in Drumheller so we can show you our true standards of cleanliness.
This was our first trip to Drumheller AB. We took our grandkids to the Museum and other sites in and around Drumheller. This time of year not as much open but that didn't stop us. Late spring & summer would be awesome!
I'm so glad you enjoyed Drumheller for your first trip here. I hope you'll come back and see us again.
Had a great experience at the Sure Stay in Drumheller. The front desk staff went over the top to accommodate us. Jordan helped us take the bags to the room for us and recommended a great restaurant! would def stay there again!
Thank you for taking the time to post a review about your recent stay at the SureStay Plus in Drumheller. I am thrilled to hear that my team made your stay excellent and I will be sure to share your comments with them and compliment Jordan for his excellent customer service.
Great place to stay, awesome pool, great breakfast! Great location, good restaurant close by. Easy to get to. Great staff, overall a very nice stay. The only negative is not the best bed's and pillow...
Thank you so much for your feedback on the beds as we want everyone to have a comfortable stay. Happy to hear you enjoyed breakfast and the pool while you were here.
Good value compared to rest of drumheller. Loved the main floor rooms that have a direct door to outside. Like a motel and has a door to hallway inside. Great location. Busy on weekends fairly quiet thru the week
Thank you Rob, for not just staying with us but for writing a review of yor stay with us. We appreciate your stay and we are happy that we could accommodate you with your needs.
Staff were extremely professional and personable. The breakfast was excellent, the rooms were clean and the staff could not have been more accommodating. I would definitely recommend this hotel and I look forward to staying there again.
Thank you for your amazing review of your stay with us. We truly appreciate your visit with us and that were were able to accommodate you with all your needs.
We enjoyed staying at this facility during a brief trip away from home for a weekend night. We especially appreciated the hot tub & pool and the breakfast selection. We experienced some very nice extra effort from some staff members.
We are very pleased that you had a pleasant weekend getaway. We do hope that you will be able to do the same in the future.
My family & I stayed at Drumheller after a hockey game this past Friday & I am so happy we did. Hotel was clean, & pool was super fun for kids to enjoy while we enjoyed the hot tub haha! Staff were friendly & eager to help any way they could. Will definitely stay again!
We are so thrilled that you and your family had such a good time, especially in the hot tub while the kids enjoyed the pool. It was our pleasure to have you stay with us and we look forward to your next visit.
I was happy with our stay at the SureStay Plus. Staff was very friendly and helpful. The breakfast in the morning had a wide selection. The kids enjoyed the pool. Overall we had a please stay in Drumheller.
Thank you for taking the time to write a review of your stay with us. We are very pleased that the children had an enjoyable time in the pool and that you enjoyed our breakfast. We look forward to a return visit with you and your family.
Hotel was fine but internet was weak. Breakfast was good pets are allowed location was good pool was good but the shower at pool was icy cold. The kids had fun on the water slide and it was nice they didn't time limit your stay at the pool.
We are thrilled that the kids had such a great time in the pool. Thank you so much for staying with us. Maybe we will have the pleasure of another visit with you in the future.
The staff here are incredibly friendly and helpful from the moment you enter the doors till the time you leave. Customer service makes any stay more enjoyable... and the staff here are the best. Nice clean rooms, and THE BEST fluffiest hotel robes... the fireplace... just all of it was so enjoyable. My kids wanted to move there. :) highly recommended!
It was certainly our pleasure to have you stay with us. We are so pleased that you and your family enjoyed your accommodations. We look forward to your next family visit!
It has been a few years since my business has taken me to Drumheller and as a result my last visit did not have a Best Western. This visit I was able to stay at my hotel chain of choice wherever possible and found that this Best Western had some positives and a few issues that I found just did not meet my usual expectations. It may have had something to do with a retrofit as this property was previous a Super 8.
We wish to thank you for staying with us and writing a review of your stay. We appreciate your views as we have most recently changed our brand and still trying to achieve our higher standards especially with Covid still in the picture. We do hope that you might give us another try when you are in the area.
I stayed here for two nights over the Thanksgiving long weekend. It was a busy weekend for them, but you would not know it in terms of how well they provided services. The rooms were clean, the entire site was clean, the food in the breakfast area was fresh and temperature appropriate. The staff were friendly and helpful. I would stay here again. My only real issue in terms of value is that the rooms were a little more pricey than I would have liked. Maybe $20-30 more per night than I would have liked but it was a long weekend with many people in town and so was the going rate. My room was one door away from the pool, and it was very loud there. It didn't bother me but it might bother others who sleep lighter. The pool hours are great, open early and open which is great if you want to swim but not so great if you are right beside trying to sleep in, so I would just recommend asking to be further away if that is an issue.
We are very pleased that we could provide you with customer service that was satisfactory to your needs. Hopefully we will have the opportunity to provide you with the same in the the future but in a room that is further away from the pool area. Thank you so much for staying with us.
Drumheller is a small, quiet town. This hotel is central and the staff do an excellent job to make your stay enjoyable. The hotel is clean. Beds are a bit soft. The room is a good size. Just stayed for one night but felt it was a good choice for the area. Hotel is good for families with young children.
We are very pleased that you enjoyed your stay with us and that we were able to accommodate you with your needs. We hope you enjoyed the Drumheller attractions.
Staff are always friendly, providing great service. We stay at this hotel often. Breakfast is always good, with plenty of choice. Breakfast room is very small and overcrowding ocurrs during peak breakfast periods which goes against genertally accepted Covid protocols. Recommend an early breakfast to avoid peak periods.
We appreciate your stay with us especially during these ongoing Covid times. We hope you enjoyed the attractions in Drumheller and we look forward to perhaps seeing your again.
Stayed here with my 13 year old son in Aug 2021 on a mini getaway from Calgary. It was extremely busy when we came. But room was spacious and clean with all required amenities. It smelt a bit musty but I just opened the windows. Also very loud at nighttime with rowdy families and car alarms going off in the parking lot - both things that the hotel doesn't have much control over. I used the gym - pretty good for a small hotel. We went down to breakfast at around 830am and we couldn't get a table and decided not to wait for hot food as it was so busy. We just took toast back to the room. Same with the pool - tried at 5pm again at 9am and both times it was a bit too busy to swim. Again, not the hotel's fault. Buffet breakfast looked good - bacon eggs bagels yoghurts etc. Our room had a king bed and a sofabed and air conditioning etc and I was pleased with the space. Its exactly as I expected from a motel in Drumheller :)
We truly appreciate your stay with us. As this is the wind down of our summer season it is very busy and we are sorry that you were unable to enjoy our facilities without the crowds. Perhaps we could enjoy another visit with you and your son in our more quiet season. We would love to see you again!
The whirlpool suite was awesome! So spacious. The shower has 2 shower heads with amazing water pressure. The staff were helpful. The bed was comfy. The mini fridge was an excellent size for a mini fridge. We had a large mixing bowl with leftover food in it and it fit in there easily.
We are certainly very pleased that you enjoyed your stay with us and that we were able to provide you accommodations suitable for your needs. We also hope you had the opportunity to see the attractions in Drumheller. Perhaps will will be able to have the pleasure of another visit with you.
Decent hotel, but unfortunately no COVID 19 measures were in place. No mask wearing, Dining area full of people, Swimming pool full of people. I would expect a hotel chain (Best Western) to follow safety measures during a global pandemic.
We do thank you for staying with us. As the restrictions have been totally lifted in the entire Province of Alberta, we still follow the Health Departments regulations in regards to Covid measures. Presently there are no restrictions in regards to the swimming pool and we are very sorry that you found it to be overcrowded. Hopefully you might return to Drumheller when Covid subsides and pay us a visit.
Friendly staffs. Stayed there for three nights. Checkin took a long time due to the shortage of staffs. Only one receptionist. Which I do understand doing this Covid time. Staffs friendly and rooms were clean. Can not expected like Fairmont but well maintained place to stay. Did not try swimming pool due to lots of people. I would stay again.
Thank you for taking the time to write a review of you stay with us. We appreciate your visit and more so your understanding of our situation being so short staffed after Covid and with the regulations being lifted. We hope you had a pleasant time seeing Drumhellers' amazing attractions.
Check in was at 3 pm. We arrived at approx 5:45pm and the line to check in was approx 12 families long outside the main door. 45 minute wait to check in. Once we finally reached check in most of us were then informed that even though check in was hours prior that it would be at least another hour to get in our rooms as they were not fully staffed with cleaners and cited CoVid as rationale. The ladies at the front counter were pleasant and obviously trying their best, appears to be a lack of management issue
Our apologies for your unpleasant stay with us. As like most of the service industry we are performing with skeleton staffing and trying our very best to have all our guests have an enjoyable stay with us. The issue of being understaffed is an after effect of Covid and we are seeking every possible means seeking new team members. During you stay in The Drumheller Valley we do hope you were able to enjoy the wonderful attractions.
Awesome staff, great service, full breakfast included, hot and continential , microwave, sink , 3 beds, clean rooms, lots of towels. Location to this property have gas station, liquor store, 2 restaurants and bar, close to scenic route and park close by
We appreciate your kind words. We are so pleased that your enjoyed your stay with us and that we were able to accommodate your family with all your needs. We hope to see you again!
Even when very busy and only one employee at the desk (Laura) we had great service. Very social, kind, all while working as hard as she can. Lots of breakfast options, all yummy! Clean rooms, fun pool
Thank you for your kind review. Laura will be thrilled with your compliment. We are also happy that you had a great time and enjoyed our breakfast.
Not only did this hotel serve hot breakfast, the pool was opened with no restrictions and staff were all so kind. The room was so big and had a kitchen which I didn't expect. Hallways and elevators and parking were all great.
We are thrilled that we were able to accommodate you with all your needs. We certainly look forward to your next visit.
Signed posted indicating there was a shortage in staff due to covid. This lead to an unclean room at checkin, garbage weren't emptied and fresh towels weren't put out between nights. Wish we were told in advance that there were a staff shortage so we could either switch locations or come prepared for lower than normal service level. Very little changes to operations for covid which I found surprisingly. Wasn't expecting restrictions but a packed pool and a lot of congestion at the breakfast area are things that could have been considered.
We truly appreciate your stay with us and also your comments on social distancing. We can assure you that we are following our local health guidelines in distancing and anything Covid related. Having a skeleton staff issue is quite an issue with all the service industry, which is actively being monitored daily. Perhaps when and if we can arrive at something better with Covid you will pay us a visit again when we are not so busy in our peak times.
Front desk staff seemed very disorganized, and check out staff was extremely rude. Our room wasn't ready, had to wait over 30 mins outside the room with all of our luggage. There wasn't any breakfast left at 9am, even though they said it went till 10am.
We appreciate your review of your stay with us. We apologize that we have encountered situations with skeleton staffing after Covid. We do hope that you enjoyed the attractions in Drumheller.
Stayed at this hotel in Drumheller with my family (2 rooms) for a one night stay on route to Saskatoon. Room felt very damp and smelt musty, like carpets were wet. The hotel pool was crowded and beyond hot. The breakfast in the morning was served by a very sweaty and runny nosed man and the layout to get your breakfast had people climbing over people. Will not every stay here again.
We are very sorry you had such a bad experience during your stay with us. Our apologies again if you found our breakfast attendant not presentable. This is our busy high tourist season for families who enjoy the pool. Perhaps you will give us another chance to redeem ourselves in the future.
Not a negative experience, but nothing to set this property apart from the others in the area. A very Beige experience. Food staff could have been a bit more cautious in regards to Covid prevention (no masks, and handling food with bare hands) I realize restrictions have lifted, but consideration would have been great.
We thank you for sending a review and appreciate your comments concerning your stay with us. These comments have been taken in to consideration and changes made accordingly. We also hope you enjoyed your stay in Drumheller Valley and saw some of our amazing attractions.
My wife and I recently stayed at this hotel for two nights to celebrate our anniversary. The staff, beginning with Bonnie ( a most delightful manager), and all the rest of the staff that we encountered were very friendly, caring, and accommodating. For example, the breakfast room was very busy, yet the wonderful lady looking after it, despite the challenge of looking after so many guests, kept her smile and congenial attitude (very commendable). We truly enjoyed our stay there, and would choose this hotel for when we next visit.
What an awesome review for me to share with the entire team. We are thrilled that you had such a good time during our most busy season and even more thrilled that we could accommodate you with all your needs.
We rented 3 rooms for our family of 13. Staff was wonderful and very accommodating. The kids loved the pool and water slide. Breakfast was well organized and much better than we are accustomed to at hotels that include breakfast.
How exciting that you have a family of 13 and we had the pleasure of your family staying with us. It was really a pleasure to know that everyone had a great time and perhaps we will have that experience with you again.
Very clean, suitable for families. It was very busy, but quiet at night. Great location—walking distance to restaurants, fast food, grocery store. Lots of attractions a short drive away. Every staff member I encountered was very friendly and welcoming. We would definitely stay again.
Thank you for taking the time to write a review of your stay with us. We truly appreciate your visit with us and also look forward to the next one. We hope you had a great experience seeing the attractions in Drumheller.
Hotel was great, staff are friendly as ever and probably happy that business is back to usual.I enjoyed the coffee in the room. And even guests were friendly as you walked thru the building. I will return at a later date
We certainly look forward to your next visit and we are thrilled that we could provide you with accommodations to suit your needs.
Nice hotel, clean rooms, friendly staff and adequate breakfast. We requested to have our rooms close and they were....wished we could have a suite but hotel was full. Comfy beds & pillows...would stay again
We are thrilled that we could accommodate your stay and requests were a pleasure to do for you. We are glad that you were comfy and hope you had a great time seeing the attractions in Drumheller. We hope to see you again in the future.
We definitely made the most of our stay in the hotel! The breakfast was great & we were able to take the kids swimming each night we stayed. Towels were provided by the pool which was awesome! 2 of the adults in our group of 7 (3 adults and 4 kids) were able to use the internet to get school work and business done in the evenings when the kids were asleep. The location of the hotel was perfect too. Easy to find, access, and close to a lot of attractions. The staff were very friendly and attentive as well.
It was certainly a pleasure to have your family stay with us. It is terrific that we were able to accommodate your family with everything that you needed and expected. We look forward to your next visit.
We really enjoyed our stay! Room was clean and comfortable, pool was great, breakfast was excellent, and it was pet friendly for our dog. The front staff were also very helpful and kind. Would definitely return again!
We are thrilled that you had such an enjoyable stay wit us. The entire team wishes to thank you for staying with us and we are also glad that your dog was comfortable too. We do hope to see you again!
Nice size room, clean, friendly staff. A bit of a walk to downtown, but central to the hotel strip. Good value. Breakfast was a bag to go, but coffee was provided in room. Crisp cool sheets. Air conditioning worked well. Get a ground floor room to avoid the slow elevator.
Thank you Karen for taking the time to write a review of your stay with us. We want you to know how much we appreciate your visit with us and we are also happy that you enjoyed Drumheller. We look forward to your next visit with us.
To the good -- the front desk/reception and cleaning staff were all very pleasant, helpful and accommodating. Concerns -- our room had an extremely noisy air-con, and air-con is a necessity in Drumheller! The air-con was also not functioning correctly and had only one level -- high -- working, plus the stop function did not work. I mentioned this to the front desk receptionist and she said someone would have a look; however, that did not happen. I was disappointed that no one got back to us on this, with even just an apology (since they were totally booked and probably could not have given us another room). The other concern was with what seemed to be overcapacity in the swimming pool.
We wish to thank you for your letting us know that we did not live up to our normal great service and accommodation. We extend our sincere apologies regarding your stay. In regards to the pool capacity we certainly followed every Provincial mandated rule concerning the pool occupancy and at most times it was well below what was mandated. Once again our apologies.
Good Hotel, very convenient location. Very clean, Friendly helpful staff. close to downtown within walking distance. close to many different restaurants. Great place to stay. it was incredibly quiet during our stay, comfortable beds. Even dealing with Covid restrictions the breakfast provided was very good.
Thank you so much for not just staying with us but also for taking the time to write a review of your stay. We are so pleased that we were able to accommodate you with all your needs during these Covid times. We certainly look forward to another visit with you in the future.
Great bang for your buck! Definitely would stay here again. The staff were extremely friendly and helpful with our breakfast needs, our coffee supplies, and helping us with local attractions, restaurants, and golf.
We are very pleased that you enjoyed your stay with us. We hope you had a great golf game and enjoyed the beautiful scenery at our golf course. We do hope you will consider visiting us again and we look forward to that time.
Amazing, and big covid breakfast! Swimming pool was amazing and the water slide was awesome, staff is friendly and helpful, room was clean and beds were really comfortable. I would definitely recommend staying here.
Your review of your stay with us was also amazing! Thank you so much for staying with us during these restricted times and we so much look forward to having you return hopefully when things get better. Stay Well and Stay Safe!
It was my daughter's 2nd birthday and they had a big balloon in the room waiting for us, it was very appreciated and thoughtful. We had a great time in the pool, the water slide was a highlight. We really enjoyed the breakfast to go, particularly the delicious banana bread. The hotel exceeded our expectations - thank you for making our stay so special.
We are thrilled that you and your family had such a great time with us and that we were able to provide you with a great memory for your daughter's 2nd birthday. We hope to see you again for her 3rd birthday. Stay Well Stay Safe!
Friendly and efficient staff upon checking in and out. Also very helpful when we requested anything. Our rooms and other areas of hotel were clean and pleasant atmosphere. Will surely stay here again.
We are very pleased that were able to provide you with accommodations and customer service that was satisfying to you and your family. We look forward to your next visit and hopefully that will be without all these restrictions. Stay Well and Stay Safe!
We had a wonderful 1 night stay at the SureStay Plus Hotel by Best Western in Drumheller. Just a little road trip to enjoy sights in the smaller towns in this and surrounding area. Drove to the Hoodoos and did a bit of climbing. Though this hotel is older and has changed names, it was well kept and the room was very clean and comfortable! We definitely enjoyed the upgrade to the Jacuzzi suite!!
It is thrilling that you folks had such a great time. We are pleased that we were able to offer you service and cleanliness that you expected and that you visited some of our Drumheller area sights. We look forward to your next visit.
It was my 4th stay there. Conveniently located in downtown, pet friendly, pool , hot tub and slide were amazing. Also the staff are really friendly to accommodate your stay fun n relaxing. There are always deals .
It was certainly a pleasure to have you stay with us and to know that you enjoyed your stay. Even more so that you had fun in the pool. We look forward to your next visit.
Staff and room were great. Just had a issue with housekeeping but over all good and great location. Staff dealt with issue and were very helpful. Would stay again if we needed to be in the area for business or leisure.
We thank you for your visit with us and the Drumheller Valley. We are pleased that you enjoyed your stay and once again I apologize for the mishap in the housekeeping department. We look forward to your next visit with us.
We got a family suite for a night and was pleasantly surprised at the amount of space. Two bedrooms, two bathrooms in the suite. Rooms are nice and clean and comfortable. Would definitely stay here again!
We are so pleased that we were able to provide you with the accommodations that suited your needs. We hope you enjoyed the area as well during your stay and we certainly look forward to a return visit with you.
We had just been to Watertown National Park. We stayed at Lethbridge and our stay there was very disappointing. When we were driving home we saw this motel decided to stop for one more night and hopefully get to go swimming and have a nice stay. We were not disappointed. From checking in to check out we were treated very good. They made sure we got all the discounts for our room and that we got our time in the pool. I recommend this motel for the service alone. The rooms were clean and spacious. We enjoyed our night here.
Thank you so much for your great review of your stay with us. It was our pleasure to provide you with wonderful service.and that your were not disappointed. We are glad that you stopped in on your travels and we look forward to seeing you again.
We had a great stay with our 3 kids at SureStay! The room was clean, staff were friendly and very helpful. The pool and water slide was a ton of fun for the kids. We live the surrounding hiking areas in Drumheller and this was a great place to stay for our mini family vacation.
It is heartwarming to know that the kids had a great time in the pool, especially during these Covid times. We appreciate having you and your family stay with us and we look forward to your next visit.
This was by far the best experience my partner and I have ever had while travelling! Jordan was working and heard that We had just had the worst experience possible at another hotel in town and he did everything he could to fix our night & Valentine's Day!! The room was beautiful, breakfast was amazing despite new covid regulations and the bed was comfy and warm! We will definitely stay here again and even considered staying a few more nights before leaving it was so nice
Hi Beccaodair, We are certainly very pleased that we were here for both of you during your difficult time in Drumheller. We are glad that you were comfortable and received the best care and service we can offer. We wish you well for your continuing journey and look forward to once again to be able to accommodate you.
Always a safe place to visit. Cleanliness and food prep precautions are always in place. Towels are exchanged as required w/o anyone in your room as we request in a multiday stay. The staff are always friendly and caring about your well being. We always enjoy our stays at this hotel.
Hello Rosemary, It is always such a pleasure to have you and your husband stay with us. We look forward not to just your next stay with us but also when you move to our area and become part of our community. Until next time... stay safe and stay well.
The hotel is clean and comfortable with the usual welcoming features of a Best Western. Several good restaurants are within a five minute walk and it's central to mostly everything. Rooms are comfortable with fridges and coffee makers but during Covid, no room amenities are available. Hotel is doing a great job of making guests feel safe.
We really appreciate the time you took to write a review of your stay with us. We want you to know that your visit with us during these Covid times is appreciated. Our goal is to make sure that you are comfortable and safe without any worries. We are glad that we were able to satisfy your needs. Hopefully the next time you are in Drumheller we will have the pleasure of having you stay with us.
We went here during the partial covid lockdown in November. The staff were super friendly and helpful, the room was excellent (we had the multi room suite which was awesome). The hotel was fairly empty but they still made sure all services were available. Pool had a limit of 15 people, which was perfect. Breakfast was a self serve, everything individually wrapped, but better selection then most places during covid. Super friendly staff.
Dear Henbrink 2012, We are thrilled that we were able to provide you with accommodations and friendly service that you expect during these Covid times. We are also pleased that you were able to safely enjoy the pool and that you enjoyed our self serve breakfast. We certainly look forward to your next visit. Stay well and stay safe!
This was our third stay at the Drumheller Super 8. Six nights this time. Even though the covid situation has changed how they do things it was just as pleasant as ever. The beds and pillows are more comfortable than our own at home. Affordable for a family of six and in the middle of the best little town on Earth. I have no complaints at all. It's become our family's home away from home.
Thank you so much for staying with us and the best little town on Earth. I would like you to know how much we appreciate your return visits and we certainly look forward to the next one. Until then please take care! Stay Safe!
Stayed with our family (5 adults and 2 children). It was clean and the staff were very nice and kind! They were helpful with my questions, and took care of us. One of the two rooms we stayed in had a small smell when we first arrived, but it faded with time. All in all, a nice place to stay!
We wish to thank you so much for not just taking the time to write a review of your stay with us but also for staying with us during these Covid times. Hopefully you were able to see and enjoy the attractions in Drumheller and we certainly look forward to another visit with you in the future.
Free breakfast 5:30am to 9am.:Covid bagged breakfast option was great. frozen breakfast bagel(Just warm and eat)or muffins,yogurt,juice,granola bar,fruit,coffee,hot chocolate,tea.... The room and customer service: we had a friend book us a room with his Wyndham points. Since we had a horrible experience with the econo lodge the night before. Pre authorizing debit card without telling us and taking all our money and it is still on hold at bank.not impressed....anyways .super 8 rooms are very clean ,nice, and spacious.we ended up in a room with a kitchenette and an exterior door. The original room our friend booked was only a king bed and we have 2 kids.so the hotel switched us no problem...very friendly staff at front desk. Welcoming atmosphere.... Now the cost of a night is a little costly if on a budget ,and we got lucky to get get a free night and they didn't even ask for a credit card or deposit from us.....however if u want a headache free stay this is the place. The pool is nice .just enough for the kids. But due to covid has a limit of people...it was full first time in morning . Opened at 730am. But thats OK we understand. Kids waited there turn.. Would deff return. thanks super 8
Thank you so much for taking the time to write a review of your stay with us. We are so pleased that you and your family had such enjoyable accommodations. And even more so that the kids were able to go swimming during these Covid restrictions. Perhaps when things return to normal we could have the pleasure of another visit with your family.
To get the minor negative things out of the way, we weren't told about the Covid procedures when we checked in, such as what to do with dirty towels, or how to get coffee refills etc., but everytime I called down to the front desk, they were very pleasant and accommodating. The pool has a water slide, which is great but kind of blocks off being able to swim in half of the pool. Aside from those complaints, I would definitely stay here again. Room was clean and fairly modern. We didn't ask for one so maybe its standard, but there was a little kitchen area with a bar fridge, sink and some cupboards. We stayed for 3 nights so was nice to bring food to the room. Hotel was within walking distance to restaurants. Hallways and common areas were clean and quiet. The staff were pleasant and helpful. They were letting 25 people in the pool at a time, so had to go to the front desk to get a key and towels, hot tub was shut down for now. Since they couldn't do a buffet breakfast, we just went to the desk and they gave us a bagged breakfast and you could get a few extra items so there was fruit, yogurt, muffins, juice and granola bars. This place was perfect for what my family was looking for.
Thank you very much for staying with us and we are pleased that you enjoyed your stay and your accommodations.
Friendly service, clean and comfortable rooms, great pool and waterside for the kids. Great value for a vacation stay! Location is central and quick access to many amenities and tourist attractions, very recommended !
We are pleased that the kids had such a good time! We h;ope to see you again one day.
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