SureStay Plus Hotel by Best Western Drumheller, Drumheller

Overall excellent service provided by front desk and room service staff. Hotel is in a very central location, very convenient. Easy to get around the city and sight seeing locations. Delicious hot breakfast and best value. Good quality coffee and tea. Will stay again next time

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for that great review, feedback and rating. I'm so glad you had a good stay and I'll pass your compliments onto our team. Thanks again.

They let this hotel go it is not very good lots of maintenance problems and lots of things don't work. I'm suppose to report them? I don't have time for all their run down maintenance problems and lack of upkeep in the place. The door handle came right off in our hands to our door just as we entered the room. They told me they could make me something for gluten-free allergy and when I got here they said they did not have gluten free options. I booked 6 months in advance to make sure they had gluten free options

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm sorry your experience at our hotel was less than ideal. We do pride ourselves on providing a high level of customer service and aim to make all guests feel welcome and comfortable. I've reviewed our gluten free options with the breakfast staff to make sure they're aware of the choices we provide for our guests. I'm sorry the various options were not communicated to you clearly.

Rooms were dingy and not very clean. Staff were mostly nice but there was one guy that was very rude and unhelpful. You could feel each individual spring on the beds - not comfortable at all. The rooms also aren't very well lit. The pillowcases had brown stains on them. Good location, and the pool is decent. We decided to cut our two night stay short and leave after the first night as we didn't want to spend another night at the hotel.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
On behalf of myself and my team I'm sorry your experience at our hotel was less than ideal. We appreciate the honest feedback and I'll be using this to improve our standards for future guests.

The hotel was nice the pool was good for the kids they enjoyed the stay. Good location close to McDonald's, A&W, Subway andBoston Pizza. The location was good not far from the attractions we would stay here again.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for great rating and excellent feedback. I'm glad you enjoyed your stay with us and I'll pass your compliments onto our team.

We love to stay at this hotel when we visit Drumheller. The staff are always friendly and professional. The room had everything we needed and was clean and fresh when we checked in. We had an issue with the water temperature but the reception staff member sorted this out to our satisfaction. Breakfast was included in the room rate and was well set out with plenty of choice. The pool was good especially for families There is a small outside space too. It's in a good location close to restaurants and shops. A short walk to downtown. We will definitely be returning.

Lisa Polny, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you so much for your review, we try really hard to make sure every guest has a wonderful experience and it's great to hear that you enjoy it so much you return again and again. We look forward to your next visit!

We had a very upsetting experience with a staff member at the SureStay Plus Hotel by Best Western Drumheller. We got through our stay there. When we got home, I used the Best Western customer care option on the Best Western website to share our experience and concerns. No response from Best Western. I sent another note a few days later - still no response from Best Western. We would never go back to this hotel. Drumheller is a great place to visit - there are other hotel options and so I would steer clear of this place. Based on the way in which Best Western demonstrates its "customer care" I would also steer clear of any Best Western hotel.

Lisa Polny, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm so sorry to hear you had a bad experience with any of my team members and on top of that that Customer Care didn't pass along your concerns. I would try to reach out but have no information based off of your Trip Advisor user name to locate your reservation in my system, so please contact me or the assistant manager at the hotel or via email at surestaydrum@canalta.com and we can certainly discuss your concerns.

In addition to the friendly staff we appreciated the signage at the breakfast indicating the sausage, bacon were gluten free and the availability of gluten free bread and a dedicated toaster. I have not seen this previously at a hotel and for our son who has a gluten allergy it was a feature that made his stay much more enjoyable. Well done!

We just came home from our holiday in Drumheller and it was one to remember. On the last night we had mine and my daughters birthday in the continental breakfast area (of course we asked first). The night manager came over with a gift for me and my daughter - how amazing!

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Yes, our team really love it when guests are having a celebration. I'm glad you had a great stay and everything went well. I'll be sure to pass your compliments onto the team.

Took our grandkids to drumheller to see dinosaurs and in the evening at the pool, hot tub. The morning breakfast was great! Clean, friendly place to stay! Located close to restaurants (walking), grocery store with deli and liquor store.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the outstanding rating and excellent feedback. I'm so glad you enjoyed your stay with us, please come back soon.

This is our second year coming to this hotel. The pool is great for the kids, and they are located 10 minutes from the museum. The staff is friendly and the hotel has ample parking. It is within walking distance to McDonald, A&W, and 5 minutes from Walmart. Great place to stay

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the positive rating and great review. I'm glad you enjoyed your stay and look forward to you coming back again soon.,

The room was great and the staff were amazing. Will 100% return. The room was clean and very spacious for our large family, the breakfast was amazing and delicious. The pool was perfect as well.. The staff is very kind and knowledgeable

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I will be sure to share your comments with my team, they will be encouraged to hear your feedback. We look forward to seeing you again.

Room was small but beautiful clean and everything we needed! Very quiet on the third floor and we were in room 310. It was not ready at check in time but we were able to go with family until it was ready!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for taking the time to review your stay with us. I'm so happy to hear you enjoyed your stay so much even though your room wasn't quite ready at check in.

We had relatives visiting us from out of country and stayed here. I stayed on the 3rd floor with my daughter in a King suite it was nice and clean - dated but okay. The rest of the family stayed on the main floor and they found their rooms had a bad odor - we had 3 rooms on the main floor and they all had the smell, they likely need some updates. Manager was super nice and friendly. I know it's high season but I found the hotel a bit pricey for how dated it was - Breakfast was so crowded - it was raining so the outdoor space was not available - a plan should be in place for high season and breakfasts. Other than that it was an okay stay.

The staff was courteous and helpful. The room had all the amenities including a fridge, Keurig coffee machine and tv. We did find some dirt and a plastic cup on the floor behind the night table. We did not notify the staff when we saw it and forgot to tell them about it when we left. The hotel was close to a McDonalds and gas station. The hotel does offer a complimentary breakfast but we did not try it. Overall our room had everything we needed. For a budget concise family of four it was ok.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm so happy you found the staff helpful and courteous, I will be sure to share your comments with them. Thank you for your review.

Thos a well loved property. Staff are very nice and do their best but appear under staffed during busy summer rush times. This is definitely fa.ilt friendly, good breakfast but very busy. This is sefinitely not for people who are doing business or are looking for quiet sleep in the evening.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the positive rating and review. Yes, we are definitely a family oriented hotel, especially at this time of year in a tourist town. I do hope you managed to get some rest and it wasn't too busy for you.

Stayed here while in town for a vacation. Hotel is in a good location just off the main road. Check in for us was smooth, there were some other guests in the lobby that were waiting for their rooms to be ready (and were not please as it was right at check in time). We had a main floor room with outside access which was very handy. Room wasn't overly big but clean and comfortable. Pool area was nice, kids enjoyed the slide. Breakfast area is not overly large but there is outside seating available which was nice. It was very busy each time we were in it. All in all a nice stay. A few restaurants in walking distance as well.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the great review and positive feedback. I'll pass your compliments onto our team in the morning, they love hearing from satisfied guests.

So we stayed here for three days for a family vacation. I guess this hotel may be perfect for some people. It has a huge indoor water slide which is great for those who love to use it, but it cuts the pool in half and little ones get scared by the insane spray that it throws. The pool therefore is very crowded. My kids had fun, the rooms are comfortable enough but dated, it is not the cleanest. We requested an early check in and actually weren't even allowed to check in at the regular time as our room wasn't clean. They have a good breakfast included, better than most but not enough space to accommodate everyone there. Staff were pleasant and friendly. It is an older hotel, so dated and some things didn't work (ice machines, bathtub didn't drain, some old room smell when you arrive. Yet, it did have blackout curtains, really functional ac (it gets hot in drum) and it was pretty quiet.

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm glad your overall stay was enjoyable and that the kids had fun in the pool. .Thank you for the constructive feedback, it really helps keep us running smoothly. I'll pass your compliments onto our team and your feedback onto our maintenance crew.

Very friendly and helpful staff! Nice water park and located in the same parking lot as Boston Pizza and O'Shea's. Parking stalls right outside the back of your hotel room on the main floor make for easy loading. Loved our stay and would highly recommend!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm thrilled to hear my team was so friendly and helpful, they have been working so hard this summer and I will be sure to share your comments with them. It is nice to hear you had fun in the pool and enjoyed the location among other things regarding your stay with us.

We loved the room so much we wished we could have stayed longer. The room was very clean and inviting. The hotel was in a great location, close to grocery store and restaurants. Easy access from highway.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
It's awesome to hear you had such a great stay with us and we wish you could have stayed with us longer too!

We found the rooms dated and filthy. The pullout couch had stains on the cushions and the sides of the bed and carpet were grimy. The staff weren't wearing masks like the description stated they would. Not worth almost $250 a night

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm saddened to hear the room was not up to our standards of cleanliness that we train our staff to provide our guests. As for the masks, I must apologize for any miscommunication regarding that as our government COVID mandate is that masks are no longer required and anyone that still wants to wear one can.

Overall we had a great stay. The room was on the older side and the mattresses could use an upgrade but the rooms were clean. We arrived to the hotel for check in at 4pm but didn't get into our room until almost 530 as our rooms weren't cleaned yet. Staff was friendly however and pool was great for kids

Leon Gower, Other at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the constructive feedback and review. I'll share this with the team during our morning meeting.

Good location in town, but not directly in downtown, shops are about 5-10 min drive away. Museum about 10 min drive away. We got the two queen suite, comes with full kitchen and sofabed. Room was very spacious but recycling wasn't removed. Kitchen was handy but no scrubber to wash dishes with. Did not use pool but it had a water slide, and hot tub. Used the gym, it was small but had some weights and equipment. No cleaning wipes though so not sure how clean it was. Full breakfast had hot items as well as breads and cereals. Good selection but line up for waffles was long. Overall was satisfied with stay.

Leon Gower, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for that wonderful review and feedback. I'm glad you enjoyed your stay with us and hope the rest of your travels are equally comfortable.

I do not recommend this hotel! The staff are very rude, and rooms are not ready at check in time and even when told you will get a discount for the inconvenience, they will go back on that and tell you that rooms can be ready anytime after 4pm. Hotel is run down, beds are uncomfortable and pool is over chlorinated but the hotel is conveniently located.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I appreciate your feedback regarding your stay. I am sorry you felt my team was rude to you as that is not what I teach them and I will certainly address it. I would like to apologize for your experience of a delayed check in we have been incredibly short staffed in our little tourist community of Drumheller and everyone is struggling to ensure we give the best service to our guests and tourists when they visit our town. I'm sorry you felt the effects of that and I hope you will give us another try to show you our true hospitality.

Comfortable stay and decent room, for a family of 4. The breakfast was satisfying. The pool was very fun, and a good temperature. There was a strong cigarette odour but we left the window open for the night and it was fine after.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed everything despite the initial smell when you walked in your room. My apologies for that, we will do better.

Perfect hotel for a family stay. Clean, updated rooms, full breakfast, and pool with waterslide. Every staff member had a smile and hello for our young family. Price was reasonable, especially since it included breakfast. Close to a few fast food reataurants as well as sit down restaurants. Perfect central location! We stayed 5 days and didn't have any complaints!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm thrilled to hear you found every team member with a smile on their face, that is our goal to make everyone feel welcome when they stay with us. We hope to see you again sometime.

I would not normally review a Best Western as you pretty much know what to expect, but this one was just what we needed. We stayed here in the middle (or a bit past) of a cross-Canada road trip. We stayed at every type of accommodation imaginable during the trip and this one hit the spot as much as any. It is not updated, but it is neat and clean. The staff were really friendly and helpful. They had onsite laundry facilities which we desperately needed. Best of all, we could walk across the parking lot for soft serve ice cream while the laundry was drying.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
We are happy to hear you found the staff friendly and helpful and that you enjoyed your stay during your cross-Canada trip. Thank you for posting a review.

We have stayed here many times and they never disappoint. Staff is friendly, accommodating, and try to do whatever they can to make your stay enjoyable. The hotel is also conveniently located for access to restaurants and downtown. Rooms are clean and quiet.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm so happy you enoyed your stay. I'm going to pass this review onto the team, they love hearing from guests who've had a great experience.

My husband and I spent one night at SureStay plus hotel in drumheller with our two young kids. We really enjoyed our stay, the pool was lots of fun with other kids to play with. The room was clean and everything in the kitchenette/full kitchen was very clean. The breakfast had lots of got and cold options and was tasty. My only complaint was the overcrowding in the breakfast area and it not being big enough for the tables, people in the line ups to physically distance at all. I would definitely stay here again with my family

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for taking the time to review your recent stay. I am happy to hear your family enjoyed your visit and we hope to see you again.

Our family stayed at the SureStay Best Western over the May long weekend. The hotel room was clean and the staff were nice. My kids enjoyed the pool. The hotel staff were so nice. We requested a play yard, an extra pillow and extra blankets for our room and they were able to deliver on all requests. The only downside was that they ran out of waffle mix at breakfast and it wasn't replenished. My kids were disappointed that they weren't able to have waffles. That said, I think the breakfast area was busier than anticipated and with the waffles being as delicious as they were they quickly got gobbled up. Otherwise we had a fantastic stay. The hotel is very family friendly.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I do recall your visit and I'm glad you had a good stay. My appologies for the Waffle Mix, I thought we'd prepared enough however we'll be increasing our prep for the summer months. Best Regards,

With a pool with a waterslide, hot tub, and a great breakfast, this is a nice place to stay while seeing the Dinosaurs and Badlands. There is an awesome breakfast with lots of options as well. I think its a nice place to stay for families as lots of dining options outside the hotel are within walking distance.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for your review, wonderful to hear you enjoyed the great breakfast we provide our guests and had fun in the pool during your stay.

The room is a 3 star but service bumped it up to 4! Kelsey was great with getting us out of a bind. My husband “thought” he booked it but didn't - she saved the day!! Everything was clean - just outdated - and I prefer all white linens. Breakfast was extremely crowded cause it was a very small area - thank goodness for the patio area. It was a Sunday morning… Regular hotel breakfast- the usuals.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for the feedback, I'll pass your compliments on to Kelsey as she loves to hear from previous guests who've enjoyed their stay. I'm so glad she was able to accomodate you.

Usually I stay at a different hotel when in Drumheller, but now that there's a Best Western here, I think this may be my new go-to place. We stayed on the main floor, so we had an outside door and could park right in front of our room, which was so great for constantly coming and going. Breakfast was good, and I really enjoyed that the waffle irons made four little waffles instead of one big waffle! My only gripe was that the hot water in the shower took forever to arrive, and the shower head had low water pressure. Pool was awesome, kids really enjoyed the water slide!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm so glad we will be your new choice when you come to Drumheller, that you enjoyed the ground floor access and the breakfast we provide. We look forward to seeing you again!

Easter week five family members stayed at this hotel and were able to stay in a room with three double beds--a perfect alternative to renting two rooms! The room was comfortable, quiet and clean. Additionally, the younger members really enjoyed the waterslide and pool and the continental breakfast had hot foods and coffee made as required by a very conscientious woman who staffed the breakfast room. Also, this hotel is a short walk to either Mcdonalds or Boston Pizza for food beyond breakfast. We plan to go back to Drum this summer and will definitely stay at this hotel again!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Wonderful to hear you enjoyed your stay, your room was confortable and were able to enjoy the hot breakfast and pool area while you were here. I will be sure to tell Tara, our breakfast hostess your kind words. Thank you for taking the time to review our hotel.

I found all the staff very good and helpful. They were able to accomodate a playpen for a small child 2 yrs to sleep in as their cribs were all pre booked. A idea would be to NOT forget about the little toddlers. and their needs. perhaps more cribs should be available?? at all hotels. .

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you Ms. Kerekes for your review. I'm so happy you found my team helpful during your stay and we got you a play pen for your toddler. I am working on getting more ordered so that we can try and have many on hand for anyone that may need one. I appreciate your feedback and we hope to see you again.

Be faire warned - this hotel needs a HUGE makeover. Chipped paint, broken tiles, old carpet and bedding. There were private swimming lessons in the main pool that took up prime swimming space. The location is horrible - very run down/deserted. The only silver lining was an amazing waitress at breakfast.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Thank you for your review and comments, I will be sure to let Tara know that you found her amazing at breakfast. We do not have an agreement with anyone to have private swimming lessons in our pool as it is for guest use only, so that must have been a guest staying at the hotel. I will take your comments regarding needing a renovation to my head office. Thank you.

We had to plunge our own toilet, there was hair in the bathtub, half of a toast under the bed and poo on the bathroom light switch. Although the water slide and breakfast was great, because of the gross room it was not a good experience.

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
Hi Taryn, my sincerest apologies that your room was certainly no where near the standard of cleanliness that I train my staff to provide our guests. If I had been made aware of this, I would have moved you rooms immediately and I certainly will be addressing this with my team. I have discounted your stay and refunded that back to your card. I do hope you will give us another try next time you are in Drumheller so we can show you our true standards of cleanliness.

This was our first trip to Drumheller AB. We took our grandkids to the Museum and other sites in and around Drumheller. This time of year not as much open but that didn't stop us. Late spring & summer would be awesome!

Lisa Keough, General Manager at SureStay Plus Hotel By Best Western Drumheller, responded to this review
I'm so glad you enjoyed Drumheller for your first trip here. I hope you'll come back and see us again.

Had a great experience at the Sure Stay in Drumheller. The front desk staff went over the top to accommodate us. Jordan helped us take the bags to the room for us and recommended a great restaurant! would def stay there again!

Lisa Keough, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for taking the time to post a review about your recent stay at the SureStay Plus in Drumheller. I am thrilled to hear that my team made your stay excellent and I will be sure to share your comments with them and compliment Jordan for his excellent customer service.

Great place to stay, awesome pool, great breakfast! Great location, good restaurant close by. Easy to get to. Great staff, overall a very nice stay. The only negative is not the best bed's and pillow...

Lisa Keough, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you so much for your feedback on the beds as we want everyone to have a comfortable stay. Happy to hear you enjoyed breakfast and the pool while you were here.

Good value compared to rest of drumheller. Loved the main floor rooms that have a direct door to outside. Like a motel and has a door to hallway inside. Great location. Busy on weekends fairly quiet thru the week

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you Rob, for not just staying with us but for writing a review of yor stay with us. We appreciate your stay and we are happy that we could accommodate you with your needs.

Staff were extremely professional and personable. The breakfast was excellent, the rooms were clean and the staff could not have been more accommodating. I would definitely recommend this hotel and I look forward to staying there again.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for your amazing review of your stay with us. We truly appreciate your visit with us and that were were able to accommodate you with all your needs.

We enjoyed staying at this facility during a brief trip away from home for a weekend night. We especially appreciated the hot tub & pool and the breakfast selection. We experienced some very nice extra effort from some staff members.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very pleased that you had a pleasant weekend getaway. We do hope that you will be able to do the same in the future.

My family & I stayed at Drumheller after a hockey game this past Friday & I am so happy we did. Hotel was clean, & pool was super fun for kids to enjoy while we enjoyed the hot tub haha! Staff were friendly & eager to help any way they could. Will definitely stay again!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are so thrilled that you and your family had such a good time, especially in the hot tub while the kids enjoyed the pool. It was our pleasure to have you stay with us and we look forward to your next visit.

I was happy with our stay at the SureStay Plus. Staff was very friendly and helpful. The breakfast in the morning had a wide selection. The kids enjoyed the pool. Overall we had a please stay in Drumheller.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for taking the time to write a review of your stay with us. We are very pleased that the children had an enjoyable time in the pool and that you enjoyed our breakfast. We look forward to a return visit with you and your family.

Hotel was fine but internet was weak. Breakfast was good pets are allowed location was good pool was good but the shower at pool was icy cold. The kids had fun on the water slide and it was nice they didn't time limit your stay at the pool.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are thrilled that the kids had such a great time in the pool. Thank you so much for staying with us. Maybe we will have the pleasure of another visit with you in the future.

The staff here are incredibly friendly and helpful from the moment you enter the doors till the time you leave. Customer service makes any stay more enjoyable... and the staff here are the best. Nice clean rooms, and THE BEST fluffiest hotel robes... the fireplace... just all of it was so enjoyable. My kids wanted to move there. :) highly recommended!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
It was certainly our pleasure to have you stay with us. We are so pleased that you and your family enjoyed your accommodations. We look forward to your next family visit!

It has been a few years since my business has taken me to Drumheller and as a result my last visit did not have a Best Western. This visit I was able to stay at my hotel chain of choice wherever possible and found that this Best Western had some positives and a few issues that I found just did not meet my usual expectations. It may have had something to do with a retrofit as this property was previous a Super 8.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We wish to thank you for staying with us and writing a review of your stay. We appreciate your views as we have most recently changed our brand and still trying to achieve our higher standards especially with Covid still in the picture. We do hope that you might give us another try when you are in the area.

I stayed here for two nights over the Thanksgiving long weekend. It was a busy weekend for them, but you would not know it in terms of how well they provided services. The rooms were clean, the entire site was clean, the food in the breakfast area was fresh and temperature appropriate. The staff were friendly and helpful. I would stay here again. My only real issue in terms of value is that the rooms were a little more pricey than I would have liked. Maybe $20-30 more per night than I would have liked but it was a long weekend with many people in town and so was the going rate. My room was one door away from the pool, and it was very loud there. It didn't bother me but it might bother others who sleep lighter. The pool hours are great, open early and open which is great if you want to swim but not so great if you are right beside trying to sleep in, so I would just recommend asking to be further away if that is an issue.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very pleased that we could provide you with customer service that was satisfactory to your needs. Hopefully we will have the opportunity to provide you with the same in the the future but in a room that is further away from the pool area. Thank you so much for staying with us.

Drumheller is a small, quiet town. This hotel is central and the staff do an excellent job to make your stay enjoyable. The hotel is clean. Beds are a bit soft. The room is a good size. Just stayed for one night but felt it was a good choice for the area. Hotel is good for families with young children.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very pleased that you enjoyed your stay with us and that we were able to accommodate you with your needs. We hope you enjoyed the Drumheller attractions.

Staff are always friendly, providing great service. We stay at this hotel often. Breakfast is always good, with plenty of choice. Breakfast room is very small and overcrowding ocurrs during peak breakfast periods which goes against genertally accepted Covid protocols. Recommend an early breakfast to avoid peak periods.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We appreciate your stay with us especially during these ongoing Covid times. We hope you enjoyed the attractions in Drumheller and we look forward to perhaps seeing your again.

Stayed here with my 13 year old son in Aug 2021 on a mini getaway from Calgary. It was extremely busy when we came. But room was spacious and clean with all required amenities. It smelt a bit musty but I just opened the windows. Also very loud at nighttime with rowdy families and car alarms going off in the parking lot - both things that the hotel doesn't have much control over. I used the gym - pretty good for a small hotel. We went down to breakfast at around 830am and we couldn't get a table and decided not to wait for hot food as it was so busy. We just took toast back to the room. Same with the pool - tried at 5pm again at 9am and both times it was a bit too busy to swim. Again, not the hotel's fault. Buffet breakfast looked good - bacon eggs bagels yoghurts etc. Our room had a king bed and a sofabed and air conditioning etc and I was pleased with the space. Its exactly as I expected from a motel in Drumheller :)

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We truly appreciate your stay with us. As this is the wind down of our summer season it is very busy and we are sorry that you were unable to enjoy our facilities without the crowds. Perhaps we could enjoy another visit with you and your son in our more quiet season. We would love to see you again!

The whirlpool suite was awesome! So spacious. The shower has 2 shower heads with amazing water pressure. The staff were helpful. The bed was comfy. The mini fridge was an excellent size for a mini fridge. We had a large mixing bowl with leftover food in it and it fit in there easily.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are certainly very pleased that you enjoyed your stay with us and that we were able to provide you accommodations suitable for your needs. We also hope you had the opportunity to see the attractions in Drumheller. Perhaps will will be able to have the pleasure of another visit with you.

Decent hotel, but unfortunately no COVID 19 measures were in place. No mask wearing, Dining area full of people, Swimming pool full of people. I would expect a hotel chain (Best Western) to follow safety measures during a global pandemic.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We do thank you for staying with us. As the restrictions have been totally lifted in the entire Province of Alberta, we still follow the Health Departments regulations in regards to Covid measures. Presently there are no restrictions in regards to the swimming pool and we are very sorry that you found it to be overcrowded. Hopefully you might return to Drumheller when Covid subsides and pay us a visit.

Friendly staffs. Stayed there for three nights. Checkin took a long time due to the shortage of staffs. Only one receptionist. Which I do understand doing this Covid time. Staffs friendly and rooms were clean. Can not expected like Fairmont but well maintained place to stay. Did not try swimming pool due to lots of people. I would stay again.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for taking the time to write a review of you stay with us. We appreciate your visit and more so your understanding of our situation being so short staffed after Covid and with the regulations being lifted. We hope you had a pleasant time seeing Drumhellers' amazing attractions.

Check in was at 3 pm. We arrived at approx 5:45pm and the line to check in was approx 12 families long outside the main door. 45 minute wait to check in. Once we finally reached check in most of us were then informed that even though check in was hours prior that it would be at least another hour to get in our rooms as they were not fully staffed with cleaners and cited CoVid as rationale. The ladies at the front counter were pleasant and obviously trying their best, appears to be a lack of management issue

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Our apologies for your unpleasant stay with us. As like most of the service industry we are performing with skeleton staffing and trying our very best to have all our guests have an enjoyable stay with us. The issue of being understaffed is an after effect of Covid and we are seeking every possible means seeking new team members. During you stay in The Drumheller Valley we do hope you were able to enjoy the wonderful attractions.

Awesome staff, great service, full breakfast included, hot and continential , microwave, sink , 3 beds, clean rooms, lots of towels. Location to this property have gas station, liquor store, 2 restaurants and bar, close to scenic route and park close by

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We appreciate your kind words. We are so pleased that your enjoyed your stay with us and that we were able to accommodate your family with all your needs. We hope to see you again!

Even when very busy and only one employee at the desk (Laura) we had great service. Very social, kind, all while working as hard as she can. Lots of breakfast options, all yummy! Clean rooms, fun pool

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for your kind review. Laura will be thrilled with your compliment. We are also happy that you had a great time and enjoyed our breakfast.

Not only did this hotel serve hot breakfast, the pool was opened with no restrictions and staff were all so kind. The room was so big and had a kitchen which I didn't expect. Hallways and elevators and parking were all great.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are thrilled that we were able to accommodate you with all your needs. We certainly look forward to your next visit.

Signed posted indicating there was a shortage in staff due to covid. This lead to an unclean room at checkin, garbage weren't emptied and fresh towels weren't put out between nights. Wish we were told in advance that there were a staff shortage so we could either switch locations or come prepared for lower than normal service level. Very little changes to operations for covid which I found surprisingly. Wasn't expecting restrictions but a packed pool and a lot of congestion at the breakfast area are things that could have been considered.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We truly appreciate your stay with us and also your comments on social distancing. We can assure you that we are following our local health guidelines in distancing and anything Covid related. Having a skeleton staff issue is quite an issue with all the service industry, which is actively being monitored daily. Perhaps when and if we can arrive at something better with Covid you will pay us a visit again when we are not so busy in our peak times.

Front desk staff seemed very disorganized, and check out staff was extremely rude. Our room wasn't ready, had to wait over 30 mins outside the room with all of our luggage. There wasn't any breakfast left at 9am, even though they said it went till 10am.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We appreciate your review of your stay with us. We apologize that we have encountered situations with skeleton staffing after Covid. We do hope that you enjoyed the attractions in Drumheller.

Stayed at this hotel in Drumheller with my family (2 rooms) for a one night stay on route to Saskatoon. Room felt very damp and smelt musty, like carpets were wet. The hotel pool was crowded and beyond hot. The breakfast in the morning was served by a very sweaty and runny nosed man and the layout to get your breakfast had people climbing over people. Will not every stay here again.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very sorry you had such a bad experience during your stay with us. Our apologies again if you found our breakfast attendant not presentable. This is our busy high tourist season for families who enjoy the pool. Perhaps you will give us another chance to redeem ourselves in the future.

Not a negative experience, but nothing to set this property apart from the others in the area. A very Beige experience. Food staff could have been a bit more cautious in regards to Covid prevention (no masks, and handling food with bare hands) I realize restrictions have lifted, but consideration would have been great.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We thank you for sending a review and appreciate your comments concerning your stay with us. These comments have been taken in to consideration and changes made accordingly. We also hope you enjoyed your stay in Drumheller Valley and saw some of our amazing attractions.

My wife and I recently stayed at this hotel for two nights to celebrate our anniversary. The staff, beginning with Bonnie ( a most delightful manager), and all the rest of the staff that we encountered were very friendly, caring, and accommodating. For example, the breakfast room was very busy, yet the wonderful lady looking after it, despite the challenge of looking after so many guests, kept her smile and congenial attitude (very commendable). We truly enjoyed our stay there, and would choose this hotel for when we next visit.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
What an awesome review for me to share with the entire team. We are thrilled that you had such a good time during our most busy season and even more thrilled that we could accommodate you with all your needs.

We rented 3 rooms for our family of 13. Staff was wonderful and very accommodating. The kids loved the pool and water slide. Breakfast was well organized and much better than we are accustomed to at hotels that include breakfast.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
How exciting that you have a family of 13 and we had the pleasure of your family staying with us. It was really a pleasure to know that everyone had a great time and perhaps we will have that experience with you again.

Very clean, suitable for families. It was very busy, but quiet at night. Great location—walking distance to restaurants, fast food, grocery store. Lots of attractions a short drive away. Every staff member I encountered was very friendly and welcoming. We would definitely stay again.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you for taking the time to write a review of your stay with us. We truly appreciate your visit with us and also look forward to the next one. We hope you had a great experience seeing the attractions in Drumheller.

Hotel was great, staff are friendly as ever and probably happy that business is back to usual.I enjoyed the coffee in the room. And even guests were friendly as you walked thru the building. I will return at a later date

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We certainly look forward to your next visit and we are thrilled that we could provide you with accommodations to suit your needs.

Nice hotel, clean rooms, friendly staff and adequate breakfast. We requested to have our rooms close and they were....wished we could have a suite but hotel was full. Comfy beds & pillows...would stay again

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are thrilled that we could accommodate your stay and requests were a pleasure to do for you. We are glad that you were comfy and hope you had a great time seeing the attractions in Drumheller. We hope to see you again in the future.

We definitely made the most of our stay in the hotel! The breakfast was great & we were able to take the kids swimming each night we stayed. Towels were provided by the pool which was awesome! 2 of the adults in our group of 7 (3 adults and 4 kids) were able to use the internet to get school work and business done in the evenings when the kids were asleep. The location of the hotel was perfect too. Easy to find, access, and close to a lot of attractions. The staff were very friendly and attentive as well.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
It was certainly a pleasure to have your family stay with us. It is terrific that we were able to accommodate your family with everything that you needed and expected. We look forward to your next visit.

We really enjoyed our stay! Room was clean and comfortable, pool was great, breakfast was excellent, and it was pet friendly for our dog. The front staff were also very helpful and kind. Would definitely return again!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are thrilled that you had such an enjoyable stay wit us. The entire team wishes to thank you for staying with us and we are also glad that your dog was comfortable too. We do hope to see you again!

Nice size room, clean, friendly staff. A bit of a walk to downtown, but central to the hotel strip. Good value. Breakfast was a bag to go, but coffee was provided in room. Crisp cool sheets. Air conditioning worked well. Get a ground floor room to avoid the slow elevator.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you Karen for taking the time to write a review of your stay with us. We want you to know how much we appreciate your visit with us and we are also happy that you enjoyed Drumheller. We look forward to your next visit with us.

To the good -- the front desk/reception and cleaning staff were all very pleasant, helpful and accommodating. Concerns -- our room had an extremely noisy air-con, and air-con is a necessity in Drumheller! The air-con was also not functioning correctly and had only one level -- high -- working, plus the stop function did not work. I mentioned this to the front desk receptionist and she said someone would have a look; however, that did not happen. I was disappointed that no one got back to us on this, with even just an apology (since they were totally booked and probably could not have given us another room). The other concern was with what seemed to be overcapacity in the swimming pool.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We wish to thank you for your letting us know that we did not live up to our normal great service and accommodation. We extend our sincere apologies regarding your stay. In regards to the pool capacity we certainly followed every Provincial mandated rule concerning the pool occupancy and at most times it was well below what was mandated. Once again our apologies.

Good Hotel, very convenient location. Very clean, Friendly helpful staff. close to downtown within walking distance. close to many different restaurants. Great place to stay. it was incredibly quiet during our stay, comfortable beds. Even dealing with Covid restrictions the breakfast provided was very good.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you so much for not just staying with us but also for taking the time to write a review of your stay. We are so pleased that we were able to accommodate you with all your needs during these Covid times. We certainly look forward to another visit with you in the future.

Great bang for your buck! Definitely would stay here again. The staff were extremely friendly and helpful with our breakfast needs, our coffee supplies, and helping us with local attractions, restaurants, and golf.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very pleased that you enjoyed your stay with us. We hope you had a great golf game and enjoyed the beautiful scenery at our golf course. We do hope you will consider visiting us again and we look forward to that time.

Amazing, and big covid breakfast! Swimming pool was amazing and the water slide was awesome, staff is friendly and helpful, room was clean and beds were really comfortable. I would definitely recommend staying here.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Your review of your stay with us was also amazing! Thank you so much for staying with us during these restricted times and we so much look forward to having you return hopefully when things get better. Stay Well and Stay Safe!

It was my daughter's 2nd birthday and they had a big balloon in the room waiting for us, it was very appreciated and thoughtful. We had a great time in the pool, the water slide was a highlight. We really enjoyed the breakfast to go, particularly the delicious banana bread. The hotel exceeded our expectations - thank you for making our stay so special.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are thrilled that you and your family had such a great time with us and that we were able to provide you with a great memory for your daughter's 2nd birthday. We hope to see you again for her 3rd birthday. Stay Well Stay Safe!

Friendly and efficient staff upon checking in and out. Also very helpful when we requested anything. Our rooms and other areas of hotel were clean and pleasant atmosphere. Will surely stay here again.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are very pleased that were able to provide you with accommodations and customer service that was satisfying to you and your family. We look forward to your next visit and hopefully that will be without all these restrictions. Stay Well and Stay Safe!

We had a wonderful 1 night stay at the SureStay Plus Hotel by Best Western in Drumheller. Just a little road trip to enjoy sights in the smaller towns in this and surrounding area. Drove to the Hoodoos and did a bit of climbing. Though this hotel is older and has changed names, it was well kept and the room was very clean and comfortable! We definitely enjoyed the upgrade to the Jacuzzi suite!!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
It is thrilling that you folks had such a great time. We are pleased that we were able to offer you service and cleanliness that you expected and that you visited some of our Drumheller area sights. We look forward to your next visit.

It was my 4th stay there. Conveniently located in downtown, pet friendly, pool , hot tub and slide were amazing. Also the staff are really friendly to accommodate your stay fun n relaxing. There are always deals .

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
It was certainly a pleasure to have you stay with us and to know that you enjoyed your stay. Even more so that you had fun in the pool. We look forward to your next visit.

Staff and room were great. Just had a issue with housekeeping but over all good and great location. Staff dealt with issue and were very helpful. Would stay again if we needed to be in the area for business or leisure.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We thank you for your visit with us and the Drumheller Valley. We are pleased that you enjoyed your stay and once again I apologize for the mishap in the housekeeping department. We look forward to your next visit with us.

We got a family suite for a night and was pleasantly surprised at the amount of space. Two bedrooms, two bathrooms in the suite. Rooms are nice and clean and comfortable. Would definitely stay here again!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are so pleased that we were able to provide you with the accommodations that suited your needs. We hope you enjoyed the area as well during your stay and we certainly look forward to a return visit with you.

We had just been to Watertown National Park. We stayed at Lethbridge and our stay there was very disappointing. When we were driving home we saw this motel decided to stop for one more night and hopefully get to go swimming and have a nice stay. We were not disappointed. From checking in to check out we were treated very good. They made sure we got all the discounts for our room and that we got our time in the pool. I recommend this motel for the service alone. The rooms were clean and spacious. We enjoyed our night here.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you so much for your great review of your stay with us. It was our pleasure to provide you with wonderful service.and that your were not disappointed. We are glad that you stopped in on your travels and we look forward to seeing you again.

We had a great stay with our 3 kids at SureStay! The room was clean, staff were friendly and very helpful. The pool and water slide was a ton of fun for the kids. We live the surrounding hiking areas in Drumheller and this was a great place to stay for our mini family vacation.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
It is heartwarming to know that the kids had a great time in the pool, especially during these Covid times. We appreciate having you and your family stay with us and we look forward to your next visit.

This was by far the best experience my partner and I have ever had while travelling! Jordan was working and heard that We had just had the worst experience possible at another hotel in town and he did everything he could to fix our night & Valentine's Day!! The room was beautiful, breakfast was amazing despite new covid regulations and the bed was comfy and warm! We will definitely stay here again and even considered staying a few more nights before leaving it was so nice

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Hi Beccaodair, We are certainly very pleased that we were here for both of you during your difficult time in Drumheller. We are glad that you were comfortable and received the best care and service we can offer. We wish you well for your continuing journey and look forward to once again to be able to accommodate you.

Always a safe place to visit. Cleanliness and food prep precautions are always in place. Towels are exchanged as required w/o anyone in your room as we request in a multiday stay. The staff are always friendly and caring about your well being. We always enjoy our stays at this hotel.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Hello Rosemary, It is always such a pleasure to have you and your husband stay with us. We look forward not to just your next stay with us but also when you move to our area and become part of our community. Until next time... stay safe and stay well.

The hotel is clean and comfortable with the usual welcoming features of a Best Western. Several good restaurants are within a five minute walk and it's central to mostly everything. Rooms are comfortable with fridges and coffee makers but during Covid, no room amenities are available. Hotel is doing a great job of making guests feel safe.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We really appreciate the time you took to write a review of your stay with us. We want you to know that your visit with us during these Covid times is appreciated. Our goal is to make sure that you are comfortable and safe without any worries. We are glad that we were able to satisfy your needs. Hopefully the next time you are in Drumheller we will have the pleasure of having you stay with us.

We went here during the partial covid lockdown in November. The staff were super friendly and helpful, the room was excellent (we had the multi room suite which was awesome). The hotel was fairly empty but they still made sure all services were available. Pool had a limit of 15 people, which was perfect. Breakfast was a self serve, everything individually wrapped, but better selection then most places during covid. Super friendly staff.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Dear Henbrink 2012, We are thrilled that we were able to provide you with accommodations and friendly service that you expect during these Covid times. We are also pleased that you were able to safely enjoy the pool and that you enjoyed our self serve breakfast. We certainly look forward to your next visit. Stay well and stay safe!

This was our third stay at the Drumheller Super 8. Six nights this time. Even though the covid situation has changed how they do things it was just as pleasant as ever. The beds and pillows are more comfortable than our own at home. Affordable for a family of six and in the middle of the best little town on Earth. I have no complaints at all. It's become our family's home away from home.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you so much for staying with us and the best little town on Earth. I would like you to know how much we appreciate your return visits and we certainly look forward to the next one. Until then please take care! Stay Safe!

Stayed with our family (5 adults and 2 children). It was clean and the staff were very nice and kind! They were helpful with my questions, and took care of us. One of the two rooms we stayed in had a small smell when we first arrived, but it faded with time. All in all, a nice place to stay!

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We wish to thank you so much for not just taking the time to write a review of your stay with us but also for staying with us during these Covid times. Hopefully you were able to see and enjoy the attractions in Drumheller and we certainly look forward to another visit with you in the future.

Free breakfast 5:30am to 9am.:Covid bagged breakfast option was great. frozen breakfast bagel(Just warm and eat)or muffins,yogurt,juice,granola bar,fruit,coffee,hot chocolate,tea.... The room and customer service: we had a friend book us a room with his Wyndham points. Since we had a horrible experience with the econo lodge the night before. Pre authorizing debit card without telling us and taking all our money and it is still on hold at bank.not impressed....anyways .super 8 rooms are very clean ,nice, and spacious.we ended up in a room with a kitchenette and an exterior door. The original room our friend booked was only a king bed and we have 2 kids.so the hotel switched us no problem...very friendly staff at front desk. Welcoming atmosphere.... Now the cost of a night is a little costly if on a budget ,and we got lucky to get get a free night and they didn't even ask for a credit card or deposit from us.....however if u want a headache free stay this is the place. The pool is nice .just enough for the kids. But due to covid has a limit of people...it was full first time in morning . Opened at 730am. But thats OK we understand. Kids waited there turn.. Would deff return. thanks super 8

Bonnie Walbourne, Owner at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you so much for taking the time to write a review of your stay with us. We are so pleased that you and your family had such enjoyable accommodations. And even more so that the kids were able to go swimming during these Covid restrictions. Perhaps when things return to normal we could have the pleasure of another visit with your family.

To get the minor negative things out of the way, we weren't told about the Covid procedures when we checked in, such as what to do with dirty towels, or how to get coffee refills etc., but everytime I called down to the front desk, they were very pleasant and accommodating. The pool has a water slide, which is great but kind of blocks off being able to swim in half of the pool. Aside from those complaints, I would definitely stay here again. Room was clean and fairly modern. We didn't ask for one so maybe its standard, but there was a little kitchen area with a bar fridge, sink and some cupboards. We stayed for 3 nights so was nice to bring food to the room. Hotel was within walking distance to restaurants. Hallways and common areas were clean and quiet. The staff were pleasant and helpful. They were letting 25 people in the pool at a time, so had to go to the front desk to get a key and towels, hot tub was shut down for now. Since they couldn't do a buffet breakfast, we just went to the desk and they gave us a bagged breakfast and you could get a few extra items so there was fruit, yogurt, muffins, juice and granola bars. This place was perfect for what my family was looking for.

Bonnie Walbourne, General Manager at SureStay Plus Hotel by Best Western Drumheller, responded to this review
Thank you very much for staying with us and we are pleased that you enjoyed your stay and your accommodations.

Friendly service, clean and comfortable rooms, great pool and waterside for the kids. Great value for a vacation stay! Location is central and quick access to many amenities and tourist attractions, very recommended !

Bonnie Walbourne, Owner at SureStay Plus Hotel by Best Western Drumheller, responded to this review
We are pleased that the kids had such a good time! We h;ope to see you again one day.