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Best Western Hotel Clermont, Cincinnati

4004 Williams Drive, 45255-4909, Cincinnati, United States - Ver en un mapa
Best Western Clermont - Vista Exterior El Best Western Clermont se encuentra en el centro de Cincinnati. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Ubicado a solo unos minutos del centro de Cincinnati, el Best Western® Clermont ofrece una excelente relación calidad-precio y unas habitaciones de primera clase a poca distancia del Centro para la Música de Riverbend, el acuario de Newport y el parque de atracciones King's Island. Cincinnati ofrece algo de interés para todos los viajeros y el Best Western® Clermont es la vía de entrada a las vibrantes atracciones de la zona. Los entusiastas de las actividades al aire libre apreciarán especialmente las numerosas posibilidades de actividades de senderismo, ciclismo y aventura en el Lago Harsha, ubicado en el Parque Estatal East Fork. Los entusiastas de los deportes adorarán especialmente estar situados a sólo unos minutos de los vibrantes partidos de los Cincinnati Bengals o los Reds, mientras que las familias estarán situadas a poca distancia del zoológico de Cincinnati, ubicado a 14 kilómetros de la Universidad Northern Kentucky y el campus de Clermont de la Universidad de Cincinnati. El Best Western® Clermont ofrece también el espacio de alojamiento idóneo para aquellas familias que deseen visitar a estudiantes en los colegios universitarios de la zona. Nuestro hotel ofrece a los huéspedes unas amplias habitaciones de primera clase equipadas de forma muy completa con microondas, nevera, televisión por cable con HBO® y acceso gratuito a Internet de alta velocidad inalámbrico. Este hotel que admite mascotas también proporciona un desayuno completo gratuito todos los días, habitaciones con acceso desde el exterior y piscina al aire libre abierta en temporada entre el Memorial Day (último lunes de mayo) y el Labor Day (primer lunes de septiembre). Los huéspedes en viaje de negocios que se alojen en el Best Western® Clermont podrán disfrutar de los servicios de negocios ofrecidos en el hotel y de nuestra magnífica ubicación a poca distancia de los centros de convenciones de Cincinnati y Northern Kentucky, así como las distintas empresas locales, entre las que se incluyen Medlab, Zimmer Power Plant, Total Quality Logistics, Procter & Gamble, Great American Insurance, Duke Energy, Lunken, los aeropuertos internacionales Northern Kentucky y Greater Cincinnati y el Hospital Mercy Anderson. Disfrute de un cordial y acogedor servicio en este hotel de Clermont situado junto a la carretera I-275 con fácil acceso a Kentucky, Indiana y el área metropolitana de Cincinnati. Realice su reserva en el Best Western® Clermont hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Clermont




Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina al aire libre
    Piscina al aire libre
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2019
Basado en la opinión de 425 huéspedes
Muy bueno
Con amigos Con amigos
De negocios De negocios
En familia En familia
En pareja En pareja
En solitario En solitario
Calidad del sueño
Relación calidad-precio

"Best Western Clermont"

User 16/08/2019

Room was clean but had a slight odd odor. High speed internet kept cutting out and cell reception was poor. I would stay again, my wife wouldn't. I requested a ground floor long due to wife's disability and they could not out would not accommodate.

"Ripped off"

User 13/08/2019

The lady at the office sucked. She screwed up royally. Advised at check in that we would pay cash. Card on hold I understand that. 3 time we clarified card would not be charged. At checkout said card charged. Ok fine. But they have 3 holds on my checking for the stay and could care less. Holding a lot of my money Tried to have them remove 2. They can't do that. Have to have me do it. When will he be in. Not till tomorrow sometime and not set hrs. I work and cannot play phone tag all day. They suck. No blanket or bedspread on bed. Coffee at breakfast WAY too strong. Enough rant but I am extremely phased.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience and your review. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We appreciate your time in pointing out the areas in most need of attention especially with our front desk, beddings and the breakfast as we work towards improving upon our accommodations. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to our management team to address the issue and improve everything on priority. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

"Smelled like smoke"

User 13/08/2019

Basic motel. Decor is updated, but all fixtures are older. That is all fine and to be expected at a Best Western. However, what is really unfortunate is that this was clearly a SMOKING room that has been rebranded a NONSMOKING room. You can still smell it and it gets on everything - clothes, your hair, etc. Gross.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience and your review. I am sorry your stay did not meet our standards especially with the unpleasant smell. Please rest assured that we will work toward addressing the issue with our rooms and ensure no future guest will experience the same. I want to personally thank you for staying at our hotel and hope you will return to stay with us again in the future.

"Freshly repainted"

Bearsdomin8, Anna Maria Island, Florida 11/08/2019

The exterior of the buildings has been freshly painted and the parking lot has been newly repaved and striped. The grounds were very well maintained including the expansive pet friendly areas. The pool area seemed comfortable, although we did not use it. The rooms appear to be freshly painted and have updated decor. Only downside are the full size beds which we were aware of at booking. They were small, however very comfortable. The room was clean. Bathrooms (although not new) were adequate. Great location near I275.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Bearsdomin8, Thank you so much for your sweet review and for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our newly updated place, clean rooms, and the pool. Thank you for your feedback to our beds and will definitely work on your observations. We are glad you enjoy to stay with us and we hope to see you again very soon.

"Nice place"

User 25/07/2019

Friendly, helpful staff. Nice clean, quiet rooms. Very comfortable bed, didn't want to get out of it. Was fairly close to our destination of River Bend music center. The only downside was we were under the impression they had a full breakfast but it was only continental which was still good.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi by blhall1989, Thank you so much for taking the time to tell us about your wonderful experience with us. We are really appreciative of your generous compliments about our friendly and helpful staff, nice and clean rooms, and comfortable bed. We appreciate your feedback regarding our breakfast, we will definitely work on your observations and improve our breakfast option. We are glad you enjoy to stay with us and we hope to see you again soon.

"The best stay ever!"

Guide47889067918, Batavia, Ohio 07/07/2019

Best Western Clermont was very attentive. The rooms were perfectly clean. There staff from front desk to house keeping handled everything perfectly for us. And we are not easily pleased. The pool was always clean. You always see the workers doing something not just standing around twirling there thumbs. You don't see drug addicts walking around. May have a few partiers on weekends for the concerts but never out if control. I will never stay at another hotel in this area again. For the price and breakfast can't beat it. Only problem I had was I put in a wake up call for work which I didn't receive and was 2 hrs late for wwmker

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you very much for your sweet and flattering review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home. We are sorry that you did not receive any wake up call, we will address this immediately and ensure it will not happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again soon.

"Clean and Inexpensive"

446raymondr, Livonia, Michigan 04/07/2019

The hotel was a standard no frills hotel. The checkin lady was friendly. The room standard fare. The breakfast area is small. okay otherwise. IF you are looking for a budget place this is nice for that

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi 446raymondr, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

"Attention to details needed"

User 04/07/2019

Our room was poorly cleaned with hairs in the beds, stains and beer caps on the floor. It had broken faucet parts in the bathroom. We had to be moved out of the room. The next room we were provided had a broken nozle on the shower and you could not get the water hot or cold.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you for rating your recent experience at our hotel. It is disheartening to learn that your room and the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

"Very comfortable clean stay"

User 30/06/2019

I stay here quite often . Their is a friendly staff ,clean and accommodating. You wont find a better deal in the area for what you get .Its close to most of my interest in the area.I refer all my friends and family to this place.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Joey, Thank you for the kind review and for always choosing our hotel. We are so glad that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our staff efforts to provide a friendly, clean, convenient stay. Thank you for giving our hotel a five-star and we look forward to serving you again soon.

"So clean! "

dardill210, Cumberland, Rhode Island 21/06/2019

We really enjoyed our stay here. The room & service were excellent! Towels were replenished and service was good. The breakfast was good although it was the same thing each day. The only thing that we wish was more selections, other than that we would stay again if we come back to the area.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi dardill210, Thank you for the wonderful review. We are delighted to hear that you had an excellent stay and found our hotel to be nice and clean. Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

"Unwilling to accomodate a change in date."

User 17/06/2019

We had a scheduling conflict and tried to switch from a Saturday to a Saturday one week later. The corporate office said that they were able to accomodate us, but it was up to the individual chain as to whether or not they would. The chain in Clermont Ohio would not help us to change our reservation. Rooms were available and there was no cost difference between weekends, but they still said no because it was their policy. The room was non-refundable so they just kept our money and didn't attempt to try and help. We have never had a situation like this before where the hotel was able to help, but completely unwilling. Very poor customer service. Will not stay at a Best Western again.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Dreamer42538829107, Thank you for taking the time to share your review. Please accept our deepest apology for the inconvenience regarding your reservation. I am sorry for the bad experience. I have communicated and forwarded your issue to management head to look into this issue and address it as soon as possible. Once again we apologize for the inconvenience caused. Thank you for your feedback and we value your business.

"Everything is new..."

User 11/06/2019

Even though shows 2 star..we decided to stay based on low price of $85 total for 1 night..beds are new and comfortable..rooms clean...overall very impressed!! This is definitely the hotel for a quiet relaxing night or two...

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Journey03464883311, Thank you for letting us know how impressed you were with our services and amenities here at Best Western Clermont. We are so glad that we were able to give you a clean, comfortable and convenient experience. We are very happy to learn that you had a great stay, and we hope to see you again soon!

"Comfortable night's stay"

Brenda C, Baltimore, United States 20/05/2019

Room was clean, comfortable and well organized, especially for someone needing universal access. Staff at check-in was polite, professional, courteous and helpful to someone not familiar with the local area. Breakfast area, included with stay, was well organized and food was hot and fresh. It was a bonus that the hotel was just off the I-75 beltway around Cincinati. Overall, it was a very comfortable night's stay.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Brenda, Thank you for sharing your kind and flattering review. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star rating is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We are happy that and we were able to provide you with a great experience and a comfortable stay. We look forward to your next visit.

"Use Your Deadbolt !"

User 27/04/2019

My wife and I stayed here a few weeks back , my sons school had booked a bunch of rooms here for a sporting event. We got in very late and and had to leave very early the next morning. We got to the room and crashed, needing a good sleep, at 2:30 am someone opened the door to our room!! We called the front office and she said "sorry I didnt know you were in there"? So getting back to sleep and leaving by 5 am was NOT happening, so i rented a room for 2 hours of sleep. Upon returning to the room that afternoon, our room keys did not work. Went to the front office again where i had to give my ID, credit card again was told this was common practice to kill off the room keys every day no matter how long the stay(that is a first for me) When i complaind about how it seemed as if the hotel coundt get the reservations correct and had given our room to someone else in the middle of the night before with us in it, I was told, "just use your deadbolt and it wont be a problem"!!! With my newly programmed key in hand we went to our room, despite having the do not disturb tag still on the door handle, our room had been made up and our things moved around. Once home I found my credit card had been charge for a third night when I had only booked for 2, refund took 2 phone calls and a week to recieve. Do not stay here,This place is a complete Joke, and not a funny one!

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear William, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression during your stay. I am sorry for the inconvenience and for misunderstandings at that time. Our guests feedback is very important to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Thank you so much for bringing this matter to our attention.

"Setting the Gold Standard!"

CurmudgeonOne, Williamsburg, Michigan 18/04/2019

I'm just the “light side” of 70 now,and I've traveled extensively in my lifetime,and stayed in dozens,if not hundreds of different hotels,and the Best Western Clermont just keeps on amazing me. Now that I'm firmly entrenched in retirement,I travel to and from Florida, twice a year. First in the late fall, and returning to northern Michigan the following spring. The Best Western Clermont is then either the first leg of my journey,or the last,depending on the time of the year. In either case,after driving almost eight hours,I'm ready to relax at the end of the day,and I don't want any surprises! ...Which is exactly why I always stay at the Best Western Clermont. Coming off I-275 in either direction,at exit 65,you'll want to go west a few hundred feet on OH-125,and then turn left onto Williams Drive (4004 Williams Dr.).There's a White Castle on the corner,and a Big Boy restaurant next to it. Check in is quick,and hassle free, with Theresa's remarkably well trained,and competent staff,and that's just the beginning. The rooms are impeccably clean,and aesthetically very pleasing.Colors are well coordinated,and bright white lighting is plentiful,including a flexible bar lamp to position over your laptop,and the internet is fast and dependable. The TV,and its remote are easy to use,and both the furnishings,and especially the bed, are very comfortable. The toilet is chair height,and the shower controls are easy to use,and there's plenty of hot water. Next to the vanity is a coffee maker,and both regular coffee and decaffeinated are provided. The ice and vending area is in a separate room,adjacent to the pool area,and separated by sound proof doors, so as not to disturb nearby guests in their rooms. There's also a huge grassy area off the side of the main entrance to walk your dog,and there are two refuse containers in the dog area that also offer complimentary plastic bags to clean up after your dog. ...Please use them,as this area is usually pretty clean. The best part, after a restful sleep,is the next morning, when either Jessica,or Debbie, put out a generous,and very tasty breakfast that has everything.Waffles,cereal, hard boiled eggs,bacon,hot sausage,scrambled eggs,fruit,bagels,toast,yogurt,and different juices,and coffee. ...It's all you can eat,and it's complimentary. I always arrive here with great anticipation,and I always leave never being disappointed. The Best Western Clermont continues to set the gold standard for other hotels to follow. ...And I speak from a lifetime of experience,so stay here,and share mine.

Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear CurmudgeonOne, Our hearts overflow with joy for all the kind and flattering words you wrote. We can't thank you enough for this amazing review! We are so pleased to hear that you enjoyed your stay. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Thak you for the aesome review and king compliments to our staff, services and amenites. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Great place to stay if you have a pet with you"

User 31/03/2019

We found this hotel via BringFido.com...We were given a room on the first floor with door that opened directly across from grassy area...made it easy to carry in kennel and deal with needs of our dog.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Camper130141, Thank you for rating our hotel so highly! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to serving you again!

"Quiet and Comfortable"

George W, Davenport, Iowa 24/03/2019

Needed a place to stay near Northern Kentucky University and this one fit the bill. Asked for a quiet room on the ground floor and got one in the back building. Only suggestion would be that the second story would have possibly been quieter as we could hear people above us.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Thank you so much George for taking the time for sharing your review. It was our pleasure having and serving you. We are lucky that you choose our hotel and glad that we were able to provide a quiet and comfortable stay. I want to let you know that we take your suggestions to heart and rest assured we will address this immediately. We look forward to serving you again!

"Great place to rest and relax, fabulous breakfast,"

wallyp2017, London, Canada 23/03/2019

We were on our way home from New Orleans to London, Ontario. After being on the road 12 and 1/2 hours this was a perfect place to get get some well needed rest. Would stay again if we were in the Cincinnati area.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear wallyp2017, Thank you for letting us know how satisfied you were with our services and accommodations. We appreciate your awesome review and we look forward to serving you again on your next visit.

"Dirty. Bugs in bed."

User 16/03/2019

We reserved this hotel months in advance of our trip and had a late arrival. Upon check In we found bugs and hair in our bed, and the room was dirty. We left immediately. Very disappointed. And tired as we couldn't get another room in the area at the late hour on spring break.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Stephanie , Thank you for taking the time to share your review. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly with the bugs. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. I want you to know that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Extremely clean! "

ToriLeslie, Varazdin, Croatia 04/03/2019

We don't usually stay at Best Western hotels but the room was booked for us and we were pleasantly surprised. The room was remodeled and EXTREMELY clean. The hotel is right off the loop on Cincinnati and there are several restaurants in the area. We also had a great time visiting Salem Baptist Church while in the area. We would stay here again!!

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi ToriLeslie, Thank you so much for your heartwarming review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our hotel. It means a lot to receive your great feedback regarding our services. We hope to impress you during another visit with every level of service, thank you for sharing.

"Great place!"

YulSvirs, Moscow, Russia 25/02/2019

We just run in to the hotel after a terrible experience in Red Roof (we were bitten by bed bugs!!!). These two hotels are very close to each other but what a difference!!! The room in Best Western was very clean, comfortable bed and no any bed bugs!!! This is what we needed!!! Friendly and helpful staff. Good breakfast. Fast checkin. Cant ask for more! Definitely will recommend this hotel to stay!

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear YulSvirs, It is always a pleasure to receive positive feedback from our valued guests! Thank you for taking the time to share your wondeful experience, I am pleased to hear that our hotel was clean and our customer service was great. Thank you for rewarding our efforts with these awesome compliments from our staff, to breakfast and for the recommendation. A big THANK you for the five-star rating and we look forward to serving you again.

"Very nice hotel"

Culture53425610480, Columbus, Ohio 23/02/2019

The hotel was clean and conveniently located to shopping, movies and restaurants. The beds were very comfy. Overall a great experience for a great price. The only issue during my stay was the person in the room above me, stomping across the floor the entire morning, starting at 6am.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Culture53425610480, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our place. I was our pleasure of providing a great experience to our guests. We also appreciate your feedback for improvement and look forward to impressing you during future stays. e are so grateful for giving our hotel a five star.

"clermont best western"

Cynthia B, Fishers, Indiana 18/02/2019

Fast checkin, ground room floor as requested, clean room, good breakfast, fast checkout. Cant ask for more. Good soundproofing as no neighbor noise could be heard. Enough room to stretch legs and area for my therapy dog to comfortably potty.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Thank you Cynthia for letting us know how satisfied you were with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear your flattering comments to our rooms and breakfast. Thank you for the five star review and we look forward to your next visit.

"great place to stay !!"

User 17/02/2019

We stayed here during a transition time to a new home. It was the best !! Offered a great location!! Excellent breakfast!! Clean !! Friendly, helpful staff!! And offered lots of room to walk our 2 little dogs!!!! Thank you.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Traveler59434019231, Thank you so much for your heartwarming review. We are so delighted that you enjoyed your stay. Thank you for your appreciation and an awesome compliment to our staff and breakfast. Thank you for the five star review and we look forward to serving you again.


Companion29724349017, Toledo, Ohio 28/01/2019

This hotel was amazing! Breakfast was great, good wifi, our room was cleaned well, and checking in and out was easy. If I am back in Cincinnati anytime soon, I already know where I will be staying. Best Western Clermont it is!

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Companion29724349017, Thank you so much for your utmost appreciation and kind compliment to our amenities and breakfast. We are so happy that we were able to provide an amazing experience. We are so excited for your next visit.

"Clean Hotel room and Friendly Employees"

User 12/01/2019

Made a last minute reservation the night before we needed to stay. We only needed to stay one night. Theresa was very helpful when making the reservation over the phone. Got the e-mail confirmation quickly. Theresa was also very helpful when we checked in with pointing out where to eat that was close by. There are lots of Fast food restaurants within walking distance if the weather is nice. We went to Red Lobster to eat which was only a couple miles away by an Olive Garden. The room was clean and had a Coffee maker, Refrigerator and Microwave which came in handy as we brought back food from Dinner. Also Laundry and Work out areas. The beds were comfortable. They even had the room warming up before we checked in. The breakfast had a good variety of food for every one. The girl also made sure to keep it stocked as people were eating. Fresh Coffee or tea in the Lobby 24 hours. We didn't get a chance to use the pool because it was only 25 degrees outside. There are suites for Families that have beds and a couch that opens up to another bed and 2 bathrooms. All rooms are accessed from the outside and lots of lighting. The Hotel is also Pet Friendly which is nice for people traveling with pets. I will definitely stay there again if ever in that area.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Bandit1420, On behalf of my entire team, we would like to thank you for your wonderful review and for your awesome feedback to our staff, especially with Theresa. We appreciate your kind remarks to our hotel's cleanliness and glad that you love the breakfast. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"What a great place to stay!"

Jet62812563066, Easley, South Carolina 10/01/2019

Traveling with my daughter from Indiana we stopped for the night to rest. The place was extremely clean and inviting. The breakfast bar was plentiful and clean also. I will definitely remember BW when I travel in the future.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Jet62812563066, Thank you for the great review! I am happy that you enjoyed your stay and I am very pleased to hear that we're able to provide a clean and comfortable accommodation. We appreciate your awesome feedback and we are looking forward to seeing you again.

"Excellence That Never Disappoints"

CurmudgeonOne, Williamsburg, Michigan 10/12/2018

I stay at this place twice a year,when I head down to Florida in the fall,and again when I return in the spring,and every time I do, I'm never disappointed with the facility,or the staff. This place is very well maintained,the grounds are impeccably clean,and spend a few minutes with any of the staff,and you'll know why. Theresa is the general manager,and she runs a tight ship,that never lists. When I checked in a couple of weeks ago,I met Christine,and she was just great to talk with, after eight hours on the road. The room was clean,and everything was in its place. Lighting was abundant and bright,there were no unpleasant odors,or malfunctioning equipment,and these rooms are quiet! The pet area is very generously sized at the rear of the property,and is kept well maintained,and clean. My exterior door light burned out overnight,and just after sunrise,Azat had it promptly changed. ...You can tell these people take a lot of pride in their work,and how they present themselves to the general public. I slept like a rock,but the next morning, I couldn't wait to pop out of bed,and get Debbie's great breakfast,with scrambled eggs,sausage,bacon,fresh fruit and juice,along with pastries and waffles. A great breakfast like this, really sets your mood for the day ahead,and for me,it's just another stay with these folks, that never disappoints.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear CurmudgeonOne, Thank you so much for your awesome feedback to our staff, glad you liked the breakfast and loved our facilities. We are all pleased to know that you had a great experience and that our services and accommodations lived up to your expectations.We really appreciate your five star review, and we can't wait to serve you again soon!

"Thanksgiving trip"

Getaway64107967750, Dalton, Georgia 29/11/2018

I was greeted with professionalism and courtesy upon arrival. The receptionist asked multiple times if there was anything additional needed for my stay. Very pleasant staff from check in to breakfast, cleaning staff and check out.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Getaway64107967750, We are overjoyed to discover the positive impression we made with our service and hospitality of Best Western Clermont Hotel. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. Thank you for your rating of the five star service, and accommodations you experienced during your recent stay with us! We look forward to the next !

"Nice little hotel with excellent customer service!"

Melismass1, Akron, Ohio 12/11/2018

I chose this hotel because it was pet friendly. I have never traveled with a pet before so this was a new experience for me. I was turned away from another hotel that was advertised as pet friendly, but when I arrived they said they are not. So, I was stuck in Cincinnati with a dog, a husband and 3 boys. I called the Best Western Clermont to make sure they were pet friendly as advertised and they were. I received the very best customer service from the lady at the front desk. She made my reservation over the phone and was ready and waiting to check us in when we arrived. The hotel was in excellent condition, very clean and appealing. Everything was modern and very nicely maintained. We thoroughly enjoyed our stay at this hotel and we truly appreciated the excellent customer service provided by the front desk staff.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Melismass1 Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly service, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.


Safari51560689115, Martinez, California 11/11/2018

Basic but very nice- plenty of outlets for charging devices, clean, nice water pressure in shower, near lots of shops & restaurants. Staff very nice and helpful. Plenty of parking, vending machines on site, and my husband loved the fitness room!

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Safari51560689115 Thank you so much for your compliments to our friendly services. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we thank you for sharing your experience!

"Nice room at a good price"

Karl Z, Beverly Shores, Indiana 10/11/2018

Nice room at a good price. We booked it through Booking.com sight unseen as we knew we wanted to see some things in Cincinnati. Room was quiet and seemed to be recently redone. We had a good stay. Just be aware that this motel has outdoor entrances to all rooms. We don't have a problem with that, but I hear some do.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Karl Z, I am happy to learn that you enjoyed the value and the room that we were able to provide you a comfortable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Avoid Best Western Clermont if at all possible"

naj23188, Summerton, South Carolina 18/10/2018

If you check in at stated check-in time, perhaps your experience would be different, but checking in late, after 9:30p and being on the road all day, even though you call and let the motel staff know you will be late, was a disaster. The night clerk was half awake and not at all interested in giving any customer service and he had given our requested room away and at first said he only had 1 room left and it was on 2nd floor - my husband has bad knees and took the time to ask for a 1st floor room when he reserved the room. Finally was given a 1st floor handicap room which was completely unacceptable as far as room, comfort and livability. Great location, but disappointed in the room and the service. We won't stay here again. Also, the clerk told us they don't take reservations.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear naj23188, I am so sorry to hear about your experience while staying with us! We do our best to accommodate special requests, but we cannot guarantee they will be fulfilled. Our front desk is staffed 24/7/365, as is central reservations, and we are always happy to take reservations! We were not overbooked on any room type in the past couple of weeks, so it seems the room was not given away, but the special request was unable to be accommodated in the type of room you booked. Although I am disappointed to hear the handicap room was not to your liking, it is arranged in such a way as to comply with the Americans with Disabilities Act. The room is setup differently from other rooms to accommodate wheelchair use, has a walk-in shower with a seat molded into the wall, has a wardrobe instead of dressers, fire alarms for the deaf, different style of furniture from other rooms, as well as other modifications. During the summer time when our pool is open, we even have a handicap lift, so those who cannot use stairs can still swim while staying! Though it was not to your liking, I am, however, glad that we had an open ADA room and could accommodate your request to be on the first floor! I am very sorry to hear that you do not plan on staying with us again. If you should ever change your mind, we certainly would love to accommodate you the next time you are in Cincinnati. We hope you will reconsider!

"Family Fall Fun"

b0ym0m5, Graham, Kentucky 13/10/2018

Standout breakfast! Great variety that all my children could enjoy without complaint. Worker was ghelpful at check-in to provide restaurants close to hotel. Rooms were clean and could and looked rexently remodeled. The only complaint I had was the grout around the tub appeared old and dusty/dirty. The bathroom was very small but functional. A good place just to stay the night. I would not want to stay much longer since it was small.

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Thank you for taking the time to share your great experience at Best Western Clermont Hotel. We are truly pleased to learn that our team member provided excellent service to you and your fellow family. I apologize for the tub and your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We welcome you to visit our hotel again in the near future. Have a great day!

"Family Reunion"

Sanjy, Titusville, FL 08/10/2018

This is an older hotel/inn but in very good condition. The location is great, the room was clean and updated. The internet worked perfectly. The bed was very comfortable and I loved all the pillows! I will definitely come back to this Best Western.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Sanjy! I hope you had a great time at your family reunion! I am touched that we could accomodate you while you got to spend time with your family. Our maintenance department is proactive and we work closely with an interior designer to make sure our rooms are up to date without being trendy (I LOVE the crown molding and the snake reading lights mounted in all of the rooms). We have very fast password secured email with access points in every other room. I am so happy to hear that you will be coming back to our hotel; we always love to see familiar faces! Thank you again and please reach out to us if there is anything you may need!

"I'll always choose Best Western"

jessicacJ655EB, Charleston, West Virginia 29/09/2018

Service was amazing from staff, room was immaculate! When we come back to Cincinnati to revisit the zoo, we will most definitely stay here again! We slept late and missed breakfast, but next time we will be sure to get up for it because I hear it's great!!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, jessicacJ655EB! I am very happy to hear you had a great stay and we are looking forward to seeing you when you come back to the Cincinnati Zoo! From our housekeepers to our front desk, we love making sure our guests have outstanding experiences while with staying with us. We especially love it when our guests tell us what brings them to town or what they are looking for out of their Cincinnati vacation because then we can make additional suggestions and provide "insider tips." We love our city and all that it has to offer, and we want our guests to be comfortable and love Cincinnati as much as we do. We can set up to three wake up calls for you so you will get to experience our breakfast the next time you are with us. Thank you for choosing to stay with us at the Best Western Clermont and for sharing your experience with others. We can tell people how great our hotel is, but there is nothing like hearing it from someone who has stayed here. Please feel free to reach out to us if there is anything you may need!

"Returned because of a previous great stay!"

User 26/09/2018

Stayed here because of past experience. I will return again anytime I go to the area. It is close to Connect Christian Church, and is right off of the freeway. The staff is excellent! The rooms are clean!

Nerissa M, Guest Relations Manager at Best Western Clermont, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Clermont Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We appreciate your loyalty and we are looking forward to your next visit!

"Great Bang for the Buck"

daves37215, Jasper, Indiana 25/09/2018

I went there with 3 buddies for a golf weekend, we had (2) rooms with 2 beds. I asked for adjoining rooms which they accommodated us with no problem. This is not a luxury property but we did not pay for one. When we go back for another golf weekend I will definitely stay here again.

"Fantastic "

Toronto_CanadaEurope, Toronto, Canada 18/09/2018

Great hotel, close to I275, lots of restaurants within few minutes drive. Big Boy and White Castle within walking distance. Hotel is very clean, nice landscaping, great dog area. Rooms are good size, updated, plenty of parking. Very pleasant front desk. Hot breakfast buffet (included in the room price) available 6am to 9am. Scrambled eggs, hard boiled eggs , bacon, sausage, cereal, hot waffles, fruits, juices, coffee. Everything you need to start your day. Definitely a hotel to consider when visiting Cincinnati

"Clean and right off the highway"

VickyS210, Findlay, Ohio 16/09/2018

We found our room very clean and comfortable. The breakfast was good. It was easy to get to from the highway. The only negative was that the walls are paper thin and you can hear your neighbors. We would stay there again.

"Give this place a try!"

davwillathens973, Athens, Ohio 15/09/2018

Went to a Bengals game with some friends, downtown was too expensive, this motel was 15-20 min out from downtown, right off the beltloop, good neighborhood, plenty of restaurants nearby, staff great, rooms excellent. A downtown feel for about $100 cheaper!

"Lied to in cincy"

coachcampton, Knightstown, Indiana 13/09/2018

They took my card and promised they wouldn't take any money out since I was paying in cash. They took out 3 separate charges totaling $160 wich they could not remove or explain. I tried to talk to the manager for 5 days and had to call corporate to even get him to call me. They finally refunded most of my money, but still owe me $24. All this not to mention they charged me $50 more than they told me when I made the reservation .

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear coachcampton, When paying cash, hotels still require a credit card for incidentals. This is for people who extend their reservation by telephone, services such as shipping lost and found articles, as well as the rare smoking violation fee. People sometimes use debit cards, which can have the potential to lead to a host of problems. Though we did everything in our power to assist you, there are things that are out of our control. One of these things is debit card holds. When you checked in, there was a hold placecd on your debit card. This means the funds were neither taken out of your account nor accessible at the time. Card networks (Visa, MasterCard, etc) set outside limits on how long holds can last, then individual card-issuing banks set the actual length of holds. Length of holds varies by bank, retailer, type of purchase and transaction, and cardholder. Unfortnately, the dollar amounts you showed did not match dollar amounts we had in our system. We reached out to multiple sources to try and find out what was going on. When a person pumps gas, it shows one dollar amount as preauthorized in online banking, but the next day, it shows the actual amount pumped. Mr. Compton, if we had the power to reverse pending bank holds immediately, we would be absolutely elated. Our mission is to make our guests happy and comfortable, not surprise them in their pocket books! I spoke with you, as well as the woman whose name was on the reservsation and debit card, when you brought this to my attention the evening of September 11th, as well as on the phone with corporate customer care a few minutes after we spoke in person. I am looking at documentation that the hotel's manager, Azat, spoke with you, as well as with the bank, the morning of check-out date, September 12th, as promised. He is the highest representative of management, and though you expressed you waited five days to hear from a manager higher than him, you were, in fact, in contact with the manager. I want to apologize again for the frustrations you experienced with the debit card and held funds during your stay. We hope that you will consider giving us another try the next time you are in the Cincinnati area.

"Stay Elsewhere!"

User 09/09/2018

We stayed at this hotel for one night while attending a concert. Arrived around 1:30pm, seeing if we could check in early. The lady said yes, but it would be a $15 charge OR we could wait until 2:00pm & a room would be ready. Left to get a snack & came back at 2:45pm. The lobby was full of people & the lady told everyone they had to wait until 3pm. Ok, fine. Got checked in & went to the room. There was a beer can in the bathroom garbage & urine in the toilet. Disgusting! Room smelled old & the TV remote did not work. The bed was hard & pillows were small & uncomfortable. Highly disappointed!!! Stay elsewhere!!!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear Michele K, I want to offer my most heartfelt apologies for the issues you encountered during your stay regarding cleanliness and the early check-in fee. Being that we are less than ten minutes away from Riverbend Music Center and PNC Pavillion, concert days are a very exciting time here! Check-in is guaranteed at 3PM and check-out is at 11AM, which makes a standard hotel room rental period of twenty hours. On the day of the Kid Rock concert, all of our ninety-six rooms were occupied the night before and all guaranteed reservations fully occupied our hotel the day of the concert. Our front desk interrupts our housekeepers beginning sometimes as early as 11AM asking for clean rooms. As humans, we have all made mistakes or forgotten where we were. Please understand I am not dismissing the state of your room at all, and I would be upset if I found the bathroom in the state you did. It should not have happened in the first place. I wish we had we been made aware of this, we could have moved you to a different room and dispatch housekeeping to finish the oversights. When we are aware of an issue, we do whatever we can to take care of it! I hope you can accept my apology and know I have passed this on to the housekeeping supervisor. Early check-in is based upon availability for a nominal fee, which is waived for Best Western Rewards members who have reached elite status and is currently offered complimentary to the general public at 2PM. Not being able to deliver on your word breaks trust, which is why the only promise we make is that check-in is guaranteed at 3PM. On this particular day, we had reached maximum capacity for early check-ins and had to give housekeeping a chance to catch up. We want to accomodate whatever guest request is possible, but have to be able to meet our obligation to have each person's room clean and ready at the promised time. Please feel free to reach out to me directly if you would like to share additional insights. I really appreciate that you chose to stay with us, hope you had a fantastic time at the concert, and we hope that you would choose to stay with us again.

"Average remodeled motel"

User 08/09/2018

The room was fairly clean, some mildew in the tub and the blankets were dirty. The breakfast was good, with a wide assortment of food and beverages, from fruit, yogurt, toast, waffles, cereal, eggs, etc.

"Best Western Clermont"

User 28/08/2018

I traveled with a group and this hotel was a great place to stay being that q+t was close to restaurants and other places. Hotel staff members Debbie and Adrian were the absolute best in their dedication to professionalism, caring and having an esprit de corps attitude! Only thing missing and it was a Biggie...was all you got was One shampoo and One little bar of soap!!! Don't expect Any conditioner to go along with that shampoo as you would at ANY other hotel/motel because this location figures YOU don't need it!

"Reviews were correct."

OrlandoCyclist, Orlando 21/08/2018

Older hotel next to Interstate. Restaurant attached was very good but this BW did not supply breakfast so you are pretty much stuck there. We had a room facing traffic....big mistake but it was easy to park and walk to restaurant. A better room would have been on the other side, maybe not as noisy. Location is good as it is easy to get on and off Interstate.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, OrlandoCyclist! Thank you for sharing your review! I just wanted to check in and make sure you meant to review The Best Western Clermont, because we do offer a complimentary breakfast buffet daily from 6AM until 9AM and we do not have an attached restaurant. We are, however, very close to the Interstate and there are a number of great restaurants in the immediate vicinity! If you stayed with us, we hope to see you again and are happy to assist you in making it to breakfast! If you stayed at a different hotel, please feel free to come by ours, we would love to have you stay the night!

"Average hotel"

RDCS40, Wichita, KS 11/08/2018

Average, middle of the road hotel, with hotel doors going to the outside. I didn't know this when I booked it. There are no elevators to the second floor so our daughter with an injured ankle had to navigate the stairs. The front desk clerk said the room size we requested was not available on the first floor. The room was requested for five. It came with two rooms, two bathrooms, two double beds on one side & a sleeper sofa on the other. I did like the spacious suite as the two bathrooms makes it much easier to get ready in the morning. The sinks are part of the open room though so early risers getting ready will disturb any guests still sleeping. The first night the room was not cleaned. We asked the cleaning lady to come back because we were still getting ready in the morning but she could not speak English. I called and complained & the next night it was cleaned. It should be a requirement that employees need to learn some English if they work at an English speaking establishment as miscommunication leads to poor customer service. The pool is outside. There is a washer/dryer, ice & vending machine at the end of the hotel next to the pool. The breakfast area in the lobby is the smallest I have ever been to at a BW. The best thing to do at this hotel is to get your food and bring it back to your room. The location is great as it is located right next to the freeway with plenty of places to eat. Right next door is a White Castle & Bob's Big Boy. We stayed here to visit Kings Island which was about a 25 minute drive from the hotel.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, RDCS40, Thank you so much for choosing to stay with us and for your review! I hope that your daughter is recovering well and that you had a nice trip to Kings Island. You are describing one of our family suites! We do our best to accommodate special requests, but are not always able to do so. We do have a number of suites on the first and second floor, but it seems the ones on the first floor were all occupied. I can definitely understand how frustrating that would be (I had a similar situation while on crutches in high school). I absolutely agree with you regarding the communication breakdown that can occur with language barriers. Our housekeeping staff does have varying levels of mastery of English and are instructed if they do not understand, that they are to contact the housekeeping supervisor to translate. I apologize that this did not happen during your stay. I would be frustrated. Again, thank you for your review, and we hope that all is well with you! Please feel free to reach out if there is any way we may be of assistance, and we hope to see you the next time you are in the Cincinnati area!

"Very nice weekend at the hotel!"

Michi S, Ulm, Germany 07/08/2018

We've been to a big Geocaching Event in Cincinnati and choosed the Best Western. We arrived really late (around midnight) and got a very warm welcome. The room was really nice with a little bathroom. We had a fridge, TV, good internet, and (thank god) air condition. We tried the really good and fresh breakfast and enjoyed our stay very much!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Michi S! Thank you so much for staying with us at the Best Western Clermont and for taking the time to share your experience! It was such a pleasure having the Geocachers with us. I am glad to hear that you had a nice stay and a warm welcome! It warms my heart to hear what a nice time you had while with us. If there is anything we may be able to do for you or if you have any additional insights, please feel free to reach out to me! Otherwise, we hope all is well and hope to see you the next time you are in Cincinnati!

"Very Tired Hotel"

User 05/08/2018

This hotel was very expensive ($250 USD per night) for what you got. The room was clean but that's the only good thing that I can say. The furnishings were worn as were the light fixtures. The rooms are not very well insulated. The complementary breakfast ends promptly at 9:00 every day of the week.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Alida F, Thank you for your choosing to stay with us and for your review. We take a great amount of pride in our hotel, and our housekeepers make sure the rooms are absolutely immaculate. The rates do vary based on a variety of factors, but rest assured, they are in line with the rates found at similar hotels in our area. This means that the rates can be much higher on certain dates due to events or lower, for example, midweek during off-season. We just finished a remodel, so every room has brand new furniture in it! One of my favorite aspects of the furniture is the "snake" reading lights affixed to the wall next to the beds. This means that if someone wants to stay up a bit later to read, the full on lamp does not need to be on. Thank you again for your review, and if we may be of assistance, please feel free to reach out any time!

"Excellent and Pet Friendly"

User 04/08/2018

The hotel was a perfect place to stay for me and my 1 year old Australian Shepherd. There is a dog park right next to the hotel which was extremely accommodating! The breakfast was really good and the fitness center offered what a person needs to get a good work out. Staff was great! Highly recommend!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, LoriJKEvans! Thank you for choosing to stay with us and for sharing your (and your doggy's) experience while with us! We do whatever we can to make sure our humans and their fur babies are comfortable and happy while with us. We have a great grassy area with doggy stations on the end of our hotel, and being on three and a half acres of landscaped land means there is plenty of room to stretch their legs. Our fitness center features an elliptical, bicycle, treadmill, as well as weights, balance ball, and a yoga mat. We want to make sure that every stays healthy and happy while on the road! Thank you again for your kind words, and if there is any way we may be of assistance, please let us know! Otherwise, we hop to see you and your beautiful dog again very soon!

"Road tripping "

_ab63ethereal, Liberty Hill, Texas 23/07/2018

We had a Good nights rest and would have no problem staying again.. Had no issues with the staff and it was pet friendly. Plenty of hot water. And coffee was always fresh... no noise problem either.....

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, _ab63ethereal! From all of us at the Best Western Clermont, thank you for choosing to stay with us and for sharing your experience! I am very happy to hear that you had a good nights rest and would stay again! We use Farmer Brothers coffee, which is available throughout the day. We also work hard to make sure our guests have a quiet, peaceful, and rejuvenating experience. If you ever encounter anyone here being loud, please let us know and we will address it! All of the employees here are pet lovers and we jump at the chance to give our furry guests a little pet and treat when we can. We have a wonderful pet area where the doggies can stretch their legs and "do their business," as well as 3.5 acres of green space for walks. Again, thank you so much for choosing to stay with us, and we look forward to seeing you the next time you are in the Cincinnati area!

"Good Place to Stay"

chuynh207, Boston, Massachusetts 23/07/2018

I stayed here for one night. The room was clean, amenities were fine, and space was generous. Location is off the highway, however you have to turn onto a side street to access the hotel. Walking distance to a few eateries, but it's a short Uber ride to anywhere else you'd need to go. I would stay here again

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Chuynh207, I wanted to take a moment to thank you for choosing to stay at the Best Western Clermont and taking the time to share your experience! I am glad to hear that you had a great experience! The nice thing about being off the access road is that there is a lot of peace and privacy on our hotel grounds, but we are still easily accessible to the Interstate, and just a stone's throw to downtown, Riverbend, the Cincinnati Zoo, Lake Harsha, Batavia, Kings Island, and all the destinations one would want! There are also a lot of stores and restaurants surrounding us. If there is anything we may be able to do for you, please feel free to reach out to us at your convenience! Again, I am glad to hear you had an excellent stay, and we look forward to seeing you the next time you are in the Cincinnati area!

"Unbelievable Stench, Sopping Dirty Wash Cloth Left Hanging in the Bathroom"

alilovesthebeach426, Portsmouth, Ohio 19/07/2018

I need to start this with a disclaimer. I have never, in all of my years travelling, written a negative review on a property. I really am not one to complain. That being said, here we go. When we first arrived, we were impressed with how nice the outside and front desk area looked. Very up to date, modern and comfortable. However, the moment we stepped into our room, we were met with a disgusting smell that we could not get over. It smelled of chemicals, but not a bleach or ammonia smell. Straight up stunk, y'all. After dealing with it for a few minutes, even letting our door hang wide open to get the smell to dissipate, we couldn't get it to go away, so we called the front desk. They told us it was

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear alilovesthebeach426, I want to thank you for choosing to stay with us and apologize for your less than satisfactory stay. It is extremely important to us that our guests have five-out-of-five experiences, and I wish I had something to say beyond an apology. I have brought this to the attention of both the housekeeper and the housekeeping supervisor, as well as upper management. Everyone makes a mistake, but it is important that a room is perfect when a guest checks in. I am unsure if the room was not inspected before check-in (at times rooms are checked-in without inspection in cases of early check-in), but we are taking the necessary steps to make sure this does not happen again. I hope that you will consider giving us another chance the next time you are in the area. I will happily go to any room you would check in to and do a thorough inspection with you prior to your rental.

"Recommend this one"

User 19/07/2018

Convenient location to interstate. Wide variety of restaurants close by. Comfortable beds. Very pleasant and helpful staff. Breakfast included which my husband was very pleased with. No issues whatsoever

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello there! From all of us at the Best Western Clermont, thank you so much for choosing to stay with us and for your recommending our hotel! The nice thing about our location is that our guests have easy access to everything they need, a clean and comfortable room, as well as a great breakfast in the morning. We have plenty of special dietary items available upon request (such as gluten free, kosher, and vegan). I have passed on your kind words to our staff, and we are all looking forward to seeing you the next time you are in the Cincinnati area!

"Clean and Friendly"

User 19/07/2018

This is the place to stay if you're in Cincinnati! The rooms are clean and fresh, everything works properly, and the staff couldn't be more friendly and helpful. The value for the price can't be beat!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Mbrowngolf, You are awesome, thank you! I means a lot to us that you had such a wonderful experience while staying here and took the time to share that with the world! Everyone here takes so much pride in their jobs and I am glad you could see that. It is important that our guests have everything they may need and that we provide a good value. If there is something we may be able to do for you, please feel free to reach out to us! Thank you again, and we look forward to seeing you the next time you are in the area!

"Very Pleased"

Daytonakidd, Lexington, Kentucky 09/07/2018

This hotel was perfect for us. The location could not have been better. Close to the Newport Aquarium and the Cincinnati Zoo. Many food choices, grocery, any shopping that we needed. The hotel is extremely pet friendly. We don't have a dog, but many people had their dogs. Infact our only issue is our room smelled like pet accidents when we got there. I bought a candle the next day and that solved the issue. The cleaning staff did an excellent job. Breakfast was very good. The staff were very nice. It is hard to find a nice hotel with outside rooms which I prefer. I am very pleased we stayed here.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Daytonakidd! I just wanted to take a moment to thank you for choosing to stay with us at the Best Western Clermont and for your five out of five review! We are located at Exit 65 on I-275, which is Beechmont Avenue. Right around us are lots of dining options for every palate and price range and stores of every type. It is a great location for easy and quick access to Cincinnati proper, Clermont County, and Northern Kentucky. Since we are only five to ten minutes away from Riverbend Music Center, it is also the ideal place to stay for concerts. We love it when our guests bring their furry family members with them. If we happen to find an accident has happened, we have shampoo with special enzymes that takes care of it. I am glad that you like the exterior corridors, I love them, too! One of the things I look for when traveling is safety, and in the care of a fire or emergency, it is easy to get out of the rooms quickly. Please feel free to reach out to us if there is anything you may ever need! Again, we really appreciate that you chose to stay with us, and we hope to see you the next time you are in the Cincinnati area! All the best, Theresa


nancyhH4550RJ, Columbus, Ohio 28/06/2018

This Best Western is as convenient as you can get. Being located at 275 and Beechmont Avenue, you have immediate access to the outer belt and Beechmont has many restaurants, stores — just about anything you need. I stay here often. The staff is always friendly and they go out to their way to make certain that I have a pleasurable stay.

"Clean and easy"

SusanT29, New York City, New York 27/06/2018

We stayed here for a local soccer tournament. The rooms were clean and there was free breakfast included in the price which was decent. I didn't realize it was a hotel with outdoor access to every room. So, just beware, if you have an aversion as I do, this may not be the place for you!

"Very nice"

antlerville, Columbus, Ohio 24/06/2018

Friendly and quick check in. Breakfast had eggs, sausage, bacon, waffles, fruit, etc. Very good. Room was clean, beds comfortable. Plenty of towels. Plenty of space to walk dogs with bags available. Had room in building by interstate and facing interstate but did not notice any noise.

"Great Budget Hotel"

DiscoveryOnADime, Midland, Michigan 24/06/2018

This hotel doesn't stand out from the outside, but the rooms are great! They look like they've been remodeled recently, and are very clean. Each room has a mini-fridge and microwave and is quite comfortable. The beds are very firm, but comfortable. Housekeeping does a great job, both in the rooms and at breakfast. We checked in late (11:30 p.m.) and Debbie was very welcoming. Breakfast consisted of make-your-own waffles, scrambled eggs, and meat (sausage or bacon), as well as cereal, fruit, etc. It was very good and well maintained. Our room faced the highway, but we could not hear anything. The hotel was very quiet. My one complaint is that the pool area kept running out of towels. We walked back to the room dripping, but it couldn't be helped! I also wish there was an adults-only time later in the evening, but that's not a big deal. The price for this hotel was great, and it's located right off of 275. I recommend this hotel to others staying in the area!

"Driving thru for hiking "

User 12/06/2018

I chose this place because it popped up as dog friendly. Wow what a nice place. The nice reviews were accurate. Quaint as it was like a motel from the 50's, even had a drive up check in window. VERY WELL MAINTAINED! New landscaping. Very pretty outdoor pool (from a distance for us) Clean, new furnishings. Comfortable beds. Nice staff. Typical breakfast, good coffee. Keep in mind it's motel style where the rooms are accessed from outside. Wasn't a problem for us as there was ample parking. Also there is no elevator also not a problem for us. Only complaint was a aged shower curtain.

"Great place to stay!"

TheatreCouple, Pittsburgh, PA 05/06/2018

We were visiting family in rural southwestern Ohio, and this was a reasonably close location, with very easy on-and-off highway access. We really appreciated the warm welcome we received on arrival. This makes such a difference when you stagger in stiffly after a long drive. The grounds are meticulously maintained and the room was immaculate. Breakfast offered an excellent variety - Greek yogurt and fresh fruit were my choice, while my husband opted for eggs. The hotel was quite full, and I was concerned that breakfast seating might be too limited, but somehow things flowed very smoothly as some people left as others were arriving. The attendant did a great job keeping the food supply replenished as the guests rolled in. We were a bit too early for pool season, but the pool area looked very nice. There's also a spacious grassy area for exercising pets, playing with children, or picnicking. The hotel is in close proximity to dozens of eateries - walking distance, but I don't advise walking on Route 125. For great walking, running, and general recreation, take a short drive to Woodland Mound Park. We were really impressed with how quiet our room was — no noise from other guests OR the busy highways nearby. This is a great choice for visits to the Cincinnati area and points east.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, TheatreCouple! I want to thank you for choosing to stay with us at the Best Western Clermont and for taking the time to share your experience! We work tirelessly to make sure our hotel rooms and grounds are clean. Since we have ninety-six rooms and are located on approximately 3.5 acres of green space, it takes a lot of time, but is so worth it! We really listen to what our guests say regarding breakfast, and that is how we choose what to offer. We always offer two types of meat proteins, but also have plenty of healthier options, as well as vegan, gluten free, and other specialty products. The women in charge of breakfast take so much pride in making quality food, setting it up in a way that makes the line move quickly, and keeping the dining area tidy. They do a fantastic job. The really nice thing about our hotel's location is that it is secluded, but you are absolutely right, there are tons of restaurants to fit any taste and budget right around us. I am so glad that we are convenient for visiting your family, and we hope that you had a great time while visiting them, and we hope to see you again the next time you are in the area. Again, thank you for choosing to stay with us and thank you for your glowing review!

"Nice place to stay while visting the area"

marianneb1960, Orangevale, California 01/06/2018

The breakfast was good with scrambled eggs and bacon cooked just the way I like it! There was no elevator for any upstairs rooms, but the room was clean and comfortable. Nothing special, but did the job. The air conditioner was a bit too active and we had to turn it off to stop from being too cold, but I would rather it be that way than too hot in an upstairs room. Staff was friendly.

"Excellent Stay"

kmacoz, Fairport, New York 01/06/2018

This was our first time at this hotel and the stay was wonderful. The front desk staff were extremely accomodating and helpful. Although this is an older hotel, the rooms are all updated, clean and comfortable. The hotel is quiet and the free breakfast is always a plus! We will be staying here again!

"Worn property - stiff management."

jiggs111, Belleville 30/05/2018

We stayed for three nights to attend the geocaching event at Coney Island. The room we had, although clean, was very small, and greatly overpriced. There were no discounts, ie, Sr, Vet, AARP, AAA available, so we ended up paying almost $475 USD for the 3 nights. I nearly disemboweled myself when I entered the room, as the chair was left right in front of the doorway. The beds were barely double-sized - I'm 6' and my feet were over the edge. Despite that, the mattresses were comfortable. There were only toiletries for a single person. The was a working microwave/coffeemaker and refridgerator, as well as a good flat-screen. Outlets were few and far between. Good thing I brought a power bar. Breakfast was okay - typical for this setting. On the second day there was no fruit available. I suppose this was an improvement over the withered apples that looked like they'd been on display for months. Staff was pleasant, but i was not impressed with this facility, especially after staying in other properties under the Best Western/Plus brand in North America and Europe. Definitely overpriced for the value we received. Suggest you try one of the many newer properties in the area first.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, jiggs111, I am sorry to hear that you did not enjoy your experience at our hotel. I would love to speak with you on-on-one regarding what specifically you felt was "worn." We just finished putting new furniture in the rooms last week, and are in the process of putting up the new drapery. For all intents and purposes, the rooms during your stay are brand new. We use Serta Perfect Sleeper double beds in our double doubles with extra long mattresses. Double beds are three inches less wide than a queen. It is important to us that all travelers, no matter what size, have the best rest possible away from home. This is included in the breakfast. We purchase our breakfast items once a week, and twice a week on sold-out weeks, such as the Geocache event. Electronics are extremely important to the modern traveler, and I can assure you that we have not less than eight outlets per room, including multiple on the lamp, as well as USB ports and aux cables on our radio alarm clocks. If you happen to need more, we do have power strips at the front desk for guest use! We hope that you had a safe trip home and we hope to see you the next time you are in the area. If I may be of assistance, please feel free to reach out! We always welcome guest insights, that is how we decide what amenities and products to offer!

"Met the need"

bbred14, Orrville, Ohio 28/05/2018

This was just an average hotel. Has some age on it. The pool looked nice although we didn't use it. The room was clean. My wife thought the beds were uncomfortable, but I didn't notice too much. The breakfast was quite good; they even had bacon, which I don't often see. Staff was nice and efficient. I would stay here again if I was in the area.

"GeoWoodstock 2018"

scottbU1923ZZ, Lancaster, Pennsylvania 28/05/2018

Would stay again. A little pricey for my taste, was the difference for 3 days vs. 4 days. Breakfast and WiFi was good. Son enjoyed the pool one day that we had free time. Staff was friendly and helpful. Easy access to food and gas and the Interstate I-275

"Terrible customer service"

User 20/05/2018

Our air conditioner did not work, they couldn't do anything until maintenance arrived at 8 am, finally fixed by 12 the next day. Manager avoided me, wouldn't discount the room and gave me a $5 gift card for a future stay, which will NEVER happen.

"Adequate Hotel"

OdieStPaul_MN, Brooklyn, New York 19/05/2018

This hotel is satisfactory in every way, superior in no ways. Room is average size. Breakfast is average in quality and variety--no bacon or sausage but plenty of other stuff. Reception was fine--the woman there in the morning more helpful and cheerful than the one on duty during the evening.

"Good option, especially for the east side of Cincinnati."

DirkD346, Central Kansas 04/05/2018

Close to major roadways, but still a quiet stay in a good location for east Cincinnati. Parking is adequate with easy access. The hotel is aging but maintenance and updates keep this a comfortable hotel. Good room design, average to slow internet. An electrical outlet for plug-in hybrid and electric car owners would be a nice addition.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, DirkD346! Thank you so much for staying with us at the Best Western Clermont and taking the time to share your experience! I can see how many reviews you have written, and on a personal level, I think it is just amazing how many of your fellow travelers you have helped in this way. Thank you so much for your kind words. We are located on Beechmont Avenue, at exit 65 off of I-275, but we are fenced off on a few acres of green space. It feels like a serene little oasis here. We have a great maintenance department, and they are finishing room remodels, which include all new furniture. In the next couple weeks, our pool will be opening soon. It is an exciting time at the Best Western Clermont! I cannot make any promises, but I will look into the possibilities of hybrid plug-ins. If there is any way any of us may be of assistance, please feel free to reach out to us. Otherwise, we hope that you are taking good care of yourself and we hope to see you the next time you are in the area! Kindest Regards, Theresa Tesno

"Hidden Gem, Happy Wedding Memories"

User 26/04/2018

If you would have told me one of my happiest memories tied to my wedding would be a hotel, I would never have believed you. The Best Western Clermont is a wonderful hotel, in a great location, with super clean rooms, and excellent staff. Beginning with setting up my group block a few months ago through our stay, everyone cared. I mean genuinely cared. No fake smiles, no over the top congratulations, it was genuine. The people that work at this place really truly care that you have everything you need, and I even overheard an employee ask a guest if she needed a hug (I think they were there for a funeral). Theresa, who handles sales, went out of her way to make sure we had everything we needed, and even made suggestions for vendors when I asked and shared neat ideas other brides had shared with her. A lot of places will gouge you if you mention you need anything for wedding, but not this place. I really appreciate that the rate was absolutely fair; it speaks to the "character" of the hotel. Being local, I knew this place was there, but never really thought of it much. This is because it is right there on Beechmont Avenue and a stone's throw from I-275, but it is hidden and fenced off. The grounds are kept really well maintained, and there is a lot of grass and trees. My uncle loved walking around in the morning, he said it was super relaxing. My aunt could not find anything to complain about, which, trust me, is huge. Well, the pool is outdoor and doesn't open for a few weeks, but she got over that. She said she will be using it in a couple of months when she comes back to Cincinnati. I read a lot of reviews but have never written one. I am so impressed with this hotel, I felt I should let others know how great it is. If you are having your wedding, coming for vacation, or even if you are just passing through, consider the Best Western Clermont. It was the best hotel experience I have ever had.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Cincinnati Queen! It seriously warms my heart that you took the time to share your experience. Weddings are such important events in a person's life, and that we could be such a large part of that is humbling. All of us at the Best Western Clermont truly care that our guests are comfortable and happy, and if there is something within our power to make a person's stay special, we absolutely will. I am so pleased that you found us and our paths crossed. If there is any way we may be of assistance in the future, please feel free to reach out to us and we are happy to help. Congratulations on the wedding, and from all of us, we wish you a very long, happy, prosperous marriage to come.

"Fine stay right off the highway"

Greg R, Fort Myers, Florida 15/04/2018

Staff was very accommodating and friendly. Room was clean and had good appearance. Very satisfied overall. Breakfast options were average and what i would expect. Read a complaint about highway noise but I did not hear any at all.

"It all adds up!"

CurmudgeonOne, Williamsburg, Michigan 09/04/2018

I have stayed at this facility several times now, as I travel back and forth to Florida in the fall, returning again in the spring when I migrate back to northern Michigan. I'm a retired business owner, so I look for the smallest details that tell me how a business is run, beginning with the people that work there,and the business itself thereafter. Beginning with my very first contact on the phone with Theresa, and later when I checked in with Azat, I have been consistently impressed with the staff and their energetic, positive attitude. And then there's the grounds, and of course the rooms. The grounds are impeccably clean, and well manicured,even the oversized dog park, with pick up bags provided. The areas around the outside are well lit at night, and there's a generous amount of parking. ...The rooms are the best part. You can tell someone really thought it through when they designed, and finished these rooms. Everything is well coordinated, with the color scheme,the bedding, and especially the daylight quality of the interior lighting. When I was there, they were even going further, with the installation of bright,angled bar lighting that extends over the work area where a lap top would likely be.A nice addition that is just now being added is flexible shaft lighting that can be adjusted to provide lighting if you're trying to read in bed. Showers are brisk, and can be adjusted to suit every user, and the water isn't just warm,it's as hot as you might like it. And the best part, after a restful sleep, is the breakfast they put on every morning from 6 AM to 9:00. This is a real, hot breakfast, with scrambled eggs,sausage,and bacon.Also included are two types of fresh juice,coffee,bagels,different types of toast,yogurt, and cereal.Hot waffles as well! ...This isn't some skimpy,cold arrangement of muffins,cereal, and watery coffee! It's the real thing. And a wonderful,happy gal named Debbie makes it all possible, every morning for you to enjoy. What more can I say,than this is the place to stay, because if it's the “little things” that count,they all add up at the Best Western Clermont!

"Very clean"

Joel H, Kearney 08/04/2018

The rooms were very clean and neat. The front desk help was very helpful and quick. The breakfast was one of the best i have had a hotel. You can tell they take a lot of pride in the appearance and the landscaping was in great shape.


nancyhH4550RJ, Columbus, Ohio 31/01/2018

I stay at this Best Western often. The staff is always very friendly and accommodating. When I walk through the lobby for breakfast, they always greet me. It's quiet, convenient and White Castle is right there. Lol.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings! Thank you so much for being a loyal guest of ours and sharing your sentiments with your fellow travelers. We take it to heart when we refer to people who stay with us as "guests" and not "customers." We strive to make our guests feel as welcome at our hotel as they would if they were old friends visiting our homes. If you ever would have any suggestions, or if there is anything we may be able to do for you, please let us know. Otherwise, we will have a room ready for you the next time you are in Cincinnati! Stay warm, take care, and thank you, Theresa Tesno

"Great Positioning."

WILLIAM B, Saint Thomas, Ontario, Canada 03/01/2018

Clermont is party of Cincinnati which is a huge city. We took the exit #65 off I-275 and to our surprise, there it was right across the street from us, no searching required. The B.W. Clermont is an older facility, however the staff has done a remarkable job at keeping up with the times. Example: It started snowing that evening and we immediately heard a staff member blowing the light snow from all walkways. No chance of slippage or a fall. Katie, in the office was extremely well trained and made our check in very pleasant. We thank everyone involved at this hotel.for making our 1 night stay a very rewarding experience. Keep up the great work every body.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, William! Thank you so much for staying with us at the Best Western Clermont! Our staff is just wonderful and they put their all into making sure our facilities are clean and safe and that our guests are happy. As cold as it currently is in Cincinnati is as warm as my heart is that you had a rewarding experience and took the time to share it. We hope to see you again in the future and wish that you have a happy and prosperous 2018! All the best, Theresa T.


Jeffrey L, Amarillo 27/12/2017

friendly crew . Clean room. Plenty of towels. Execellent breakfast. Strong internet signal. I have always enjoyed my stay here. Easy access to interstate. Lots of things to do near by. Shopping and restaurants

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Jeffrey! Thank you so much for choosing to stay with us at the Best Western Clermont and taking the time to share your experience. Your assessment of our hotel and the surrounding area is spot on! We are so glad you had a great stay, and we look forward to seeing you in the future. If we may be of assistance, please feel free to reach out to us! All the best (and a Happy New Years), Theresa T

"Wonderful friendly staff, great stay!"

pgoldberg7, Cleveland, Ohio 26/12/2017

I love this place. Immaculate, inexpensive, very helpful staff. My son moved to a home nearby, and they just had their first baby. Chose this Best Western for convenience, and really like it. I've traveled a lot, stayed at the best hotels, but I sleep better here than anywhere. I left my iPad in my room last visit. They called me as soon as they found it, and sent it to me immediately, along with a Christmas card from the Manager (she's wonderful). We will keep returning,

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Pgoldberg7! Congratulations on the grandbaby! I am so happy you had a great stay with us, and especially happy you got your iPad back so quickly! We are not the type of hotel with room service and spas, but we do our best to provide five star cleanliness and customer service. Congratulations again to your growing family and we hope to see you again the next time you visit Cincinnati. If we may be of assistance, please let us know! All the best and a very happy 2018, Theresa

"Excellent stay"

CHRIS H, Cincinnati, Ohio 11/12/2017

Was a wonderful stay, everyone was very professional and courteous. Lots of great places to eat within a short distance. Was a good distance from downtown, not to far away but enough to be out of the city

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Chris! I am so glad you stayed with us and took the time to share your experience. You are absolutely right! We are located on the southeast side of the city where State Route 125 and I-275 intersect, so it is about a fifteen minute drive to get to downtown. Being that we are located near such a major intersection, there are a ton of restaurants, everything from sit-down to fast food. We hope you have a great holiday season, and we hope to see you again the next time you are in the area! All the best, Theresa Tesno

"Nice Hotel!"

102nicke, London, KY, United States 11/12/2017

Staff were extremely helpful and accommodating. Would recommend this hotel to anyone! The beds could be better, but that was my only concern. For an older hotel, this place is very nice and well taken care of.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, 102nicke! We really appreciate that you chose to stay with us and will be recommending people stay with us, too! It makes us happy when our guests are happy, and when our guests are happy enough to share their experiences online, that is just the cherry on top of knowing we are doing a good job. Please have a safe and happy holiday season, and reach out to us if you may need anything. We hope to see you again soon. All the best, Theresa Tesno

"In a class by itself"

CurmudgeonOne, Williamsburg, Michigan 08/12/2017

This place continues to amaze me with both its staff, and the facility itself. When I checked in on November 29th. after eight hours of driving,I was enthusiastically greeted by both Jessica, and my favorite,Theresa,that I've dealt with before on previous stays. I got my favorite room, that I reserved almost a month before, with “Azzat”,another outstanding staff member who listens well and does his best to please. The rooms here are amazingly quiet,impeccably clean, and tastefully appointed. Lighting is bright,the TV remote is easy to use,and the beds are so comfortable, it's hard to stay awake! The bathroom offers chair height toilets, and an invigorating shower that finishes up with thick thirsty towels. ...Nothing gets overlooked, and the free breakfast is the best I've had at a hotel,ever. A unique blend of meticulous planning and design, matched with an unparalleled professional staff, that produces the optimum experience, unequaled in the area for the discerning traveler. A rare find it remains, and in a class by itself, it shall stay!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, CurmudgeonOne! Wow, what a great testament to our hotel! We are so glad to have you stay with us. What I love about TripAdvisor is that people can share their experiences. We work really hard to make sure our hotel is clean, safe, and maintained, and we work hard to make sure everyone is treated like a VIP and has everything they may need. We take so much pride in our job and in our hotel, and it means a lot that you have such wonderful things to say about us. Please have a happy and safe holiday season, let us know if there is anything we may be able to do for you, and we look forward to seeing you again in the future. All the best, Theresa Tesno

"Very nice"

patty f, Storm Lake, Iowa 05/12/2017

Stayed here while on the road. Very nice hotel. Great location. Restaurants within walking distance. in them morning, the breakfast was the best I've had in a hotel!!! Was terrific. If in the area, will for sure stay here again.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Patty! We appreciate that you took the time to share your experience and impressions of the Best Western Clermont with others. You have quite a number of reviews under your belt! We work really hard to make sure our guests have a superior experience. I am glad you had a great time and that you had the opportunity to enjoy our breakfast! Best breakfast you have ever had a hotel is high praise. We do our best to include offerings ranging from the traditional to the healthier side of the spectrum. And, of course, you are right about the restaurants--if you feel like grabbing a bite elsewhere, there are plenty of options around us. We do you hope you will be in the area again, and we hope you will stop in and say hello! Thanks, Theresa T.

"May come back "

User 05/11/2017

We stayed here on our way south. We needed a midway stopping point. We were very unsure where to stay but chose here based on reviews. Confusing to get to a little but convenient. Friendly staff. Very updated. Good all around! Reviews really appropriate!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Britta! I am so glad you chose to stay with us and took the time to share your experience with your fellow travelers! We work really hard to make sure our hotel has five star cleanliness and service, and our maintenance engineer does a great job keeping our property updated and in working order. We hope to see you again the next time you pass through.

"Great hotel!"

Victoria J, Denver, Colorado 30/10/2017

Check-in and chexk out were fast and easy. Hotel is right off of the highway, which is nice. It was also relatively quiet, and we were on the 1st floor. Teresa was very nice, always answered the phones, and took the time to print out a list of local restaurants. Breakfast was hot, and nice....they offered a to-go breakfast when we woke up after it ended, which was cool. Beds were a little too firm for my liking, but I was pleasantly surprised at how nice the furniture was. It was also clean to the level you'd get at a 4 or 5 star place. Overall, no complaints!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Victoria! Thank you so much for your kind words! The Best Western Clermont is rated as a 2 1/2 star (star ratings are based on amenities, not quality), but we strive to give 5 star service and cleanliness, at a good value. We hope to see you in the future, and if there is anything we may be able to do for you, please just let me know!

"A surprising find!"

Linda C, Wilton, CT 17/10/2017

Went there without reservations. Front desk personnel very nice and accommodating. This location is a motel rather than a hotel. Our room was clean, quiet, nicely appointed, great beds (2Q) and linens. Bathroom small but very nice; good shower, nice shampoo, conditioner, lotion. Good breakfast. Was a little tricky finding the place at first (it's tucked away off a small street), but once we knew where it was, it was no problem getting onto the highway from there. Would definitely stay there again. Much more reasonable price-wise than other places in the area.

"Great Stay!"

Jason P, New Orleans, LA 17/10/2017

WOW! I had the pleasure of staying at the Best Western Clermont Hotel and I was overwhelmed with the staff and cleanliness. Breakfast was great and the attendant was wonderful. The rooms were quiet and clean, but most of all the beds were SO comfortable! I will be staying here again on my next visit to Cincinnati.

"Manager went over and beyond for everyone"

Judie1, Camp Hill, Pennsylvania 17/10/2017

We booked two rooms here for three nights while visiting the ark encounter. We met Teresa at front desk and what a joy. She is pleasant and willing to help in any way. The rooms were clean and the bed although just full size were comfortable. The breakfast is great with full line of breakfast items and not prepackaged stuff. Well presented and hostess very nice. I observed a checkin of a bus load of seniors citizens and they had not designated that they needed all ground floor rooms when booking and Teresa handled it with such grace and ease. Great job to all.

"Excellent Stay - Can't Wait to Come Back"

766ryano, Lancaster, United States 14/10/2017

Don't let the exterior entrances fool you, this is a high quality, extremely comfortable property with an outstanding staff! I was impressed from the moment that I pulled in and saw the fresh paint on the exterior and the incredibly clean and modern design in the lobby and breakfast room. The room did not disappoint either. I slept better on that wonderful mattress than I have at home in months! I can't recommend this property enough and I can't wait to visit again for my next trip to Cincinnati!


bradcR9202MJ, Haines city, United States 08/10/2017

Cleanest , best maintained hotel I have ever stayed in. Staff are top notch working hard to ensure a great experience. All outside and inside facilities were very well maintained. Staff were busy pressure washing outside and checking rooms and taking care of them , ensuring all remained top notch. Check in was fast and professional, area was very clean... Breakfast is served in a nice clean room off of the office area. Great value and many options for food/shopping nearby.

"Hospitality first"

Dirk P, Savannah, Georgia 05/10/2017

We stayed in this nice hotel. The reception we got was warm and we got good information over what you can do in Cincinatti. We received an upgrade and had a spacious room. In the morning they serve a wonderful breakfast. Every staffmember we met was always very friendly and helpfull.


E8828RUmichaels, Dunkirk Ohio, United States 25/09/2017

If staying on 1st floor be prepared for a noisy night if there is someone above you sounded like a herd of elephants walking above bed or something upstairs was squeaking 1st room was dirty and rug was threadbare I won't be stay there again

"Best Western Clermont"

User 19/09/2017

The staff is professional, courteous and helpful. They go out of their way to ensure your stay is going well. Free high speed internet and breakfast make the value even better. Clean rooms and comfortable beds make it a relaxing stay. Pet friendly so all family members can stay.


User 15/09/2017

I stayed here before on my way back from Washington on my way back to Virginia. A friend and I rode up just for the weekend. I was married to a girl from the area and have always liked it so I came back for a visit.

"Clean motel"

477blanchet, Taylorsville, United States 15/09/2017

Extremely clean and fairly comfortable. Lobby and breakfast area seem newly remodeled. Breakfast items were hot, good quality and nice selection. $100 for a weeknight seemed pricey though for an outdoor entrance Motel room, but compared to others in the area it was a decent price.

"Pick This One!"

User 15/09/2017

Very friendly and helpful staff. This was one of the cleanest and nicest hotels we have stayed in. The breakfast was over the top in quality and variety. Value far exceeded the price we paid for our stay. Highly recommend this hotel.

"Nice Place"

User 15/09/2017

Grounds and parking lot were clean w/no holes or trash. Dog area spacious w/ bags & disposal container. Felt very safe. My second stay at this hotel. Room clean and comfortable. We were able to get later check out.

"spending night for event in town"

LINDA D, Chesapeake, Ohio 13/09/2017

My husband and I came to Cincinnati for a concert and I found this hotel online while comparing prices and location. We didn't want to stay too far away because we like to taxi most of the time. The hotel was very reasonable in price and clean. The staff was very friendly.

"First-time stay"

J5727NVmichaelm, Lakeville, Indiana 12/09/2017

Had a great stay clean and comfortable room. Outstanding breakfast. Outstanding service great location everything during our stay was within 10 minutes. I will be going back next year and will be staying here again .

"Better than expected"

Shawn T, Corning, New York 08/09/2017

Hotel was better than expected. Rooms nicely updated. Breakfast area is a little small, but accommodating. Typical breakfast items. Access to hotel is a little difficult to find. But easy access to highway.

"Great place for teams to stay at!"

V2940NLjenniferf, Canton, Ohio 05/09/2017

Very accommodating, very clean, friendly, great location, would stay again if we go back for tournaments! Wish it had a hot tub but pool was nice. Would stay again... wish they served breakfast till 930 but it was still a nice spread

"Best hotel and stay I've had in a long time"

A9298USdennish, Fort Wayne, Indiana 04/09/2017

Everything at this hotel was geared toward the sucessfull stay of the guest. Everything was quality and done to perfection. Not a hotel that cuts every corner they can. This was all quality in every expect from the room to the breakfast. Great stay and would do it again.

"Trip for Eclipse"

User 29/08/2017

Staff at front desk was friendly & helpful gave us help about traffic for the next morning to be on our way home. Room was comfortable and clean, bathrooms need updating. Lots of choice for breakfast, need to pay more attention to keeping hot food filled.

"The Only Place to stay!!"

User 28/08/2017

This staff puts the BEST in Best Western......They are always helpful, informing us of Rewards or specials going on and upcoming. From the front desk, housekeeping and maintenance, they all have wonderful personalities....

"concert at Paul Brown stadium"

496robbinb, Chicago, United States 23/08/2017

Excellent stay, I wold stay here again while visiting in Ohio.The staff was excellent the suite was just right for the two of us I felt safe here. The grounds were well kept. There were restaurants all in the area of our stay shopping mall near by we slept good ate good shopped and had a great time at the concert. Perfect weekend


Jbmcmunn, Lambertville, Michigan 22/08/2017

Air conditioner only goes down to 70 so you need to bring your own fan. You need to get up early to get food and juice that is not watered down. Room was quiet. No extras...just average. OK for the $$.

"Awesome For the price"

User 21/08/2017

We stayed overnight on our way to view the eclipse and had a great stay. The hotel was awesome for the price. It was clean and decently updated! I was not nervous walking into the place. We stayed with my 3 year old son and our 9 week old service dog in training (they do allow pets). Breakfast was your normal continental and was overlooked by a worker. Not busy at all. Very impressed and would definitely stay again.

"Updated and Clean, Noisy on side facing 275"

TennisFan8, Atlanta 19/08/2017

I spent one night at the BW on my way to the tennis tournament in Mason. The bed was very comfortable. The shower had hot water, and the bathroom was clean. My room faced I-275, which was quiet through the night, but got noisy about 6 am.The hotel has two levels, with the second level only accessible by stairs. If you have mobility issues, ask for a room on the ground floor, facing the inner parking area. The breakfast was the usual: waffles, hard-boiled eggs, cereal, juice, and breakfast breads. Check-in and check-out were pleasant experiences. I'd stay here again. Normally my husband tries to book a Marriott Courtyard or Residence Inn. Although this hotel is a bit more dated, the updated room was nice.

"Very pleased"

Anita P, Orland Park, Illinois 18/08/2017

I was very pleased with this motel. I was fearful it would not be clean, on the contrary the room was very clean and nicely decorated. The staff was incredibly helpful and kind. I would stay here again if I pass thru Cincinatti. I was pleasantly surprised.

"great meal"

Edward M, Libertyville 12/08/2017

The staff was extremely helpful. The room was very clean and comfortable. The full breakfast was incredible. I cannot say enough about the staff. They gave us very helpful information on attractions in the area and how to find them.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, Edward M, Thank you so much for staying at The Best Western Clermont and taking the time to share your sentiments with your fellow travelers! I am so glad to hear you liked the breakfast and our suggestions for things to do. Helping our guests uncover neat things in Cincinnati and the surrounding area in line with their interests is one of my favorite parts of the job. Again, thank you so much, and I hope you come stay with us again in the future. Best Regards, Theresa T.

"Excellent considering the price"

hershboy, Franklin, Ohio 11/08/2017

Place was clean and everything worked great. Bed was comfortable. Pool was very nice (there was areas to sit in the sun or shade). Breakfast was great (scrambled eggs, bacon, sausage, fruit, bagels/muffins). Parking right in front of your door.

"Like the place"

Ellen A, Bardstown, Kentucky 11/08/2017

It's close to riverbend. Like the outdoor pool. Very affordable. If you're looking for luxury, this isn't the place for you. But it is clean. Lots of pizza delivery places around. Easy to get to off the interstate. *&%$#@#$%^()&^%

"Very comfortable in E Cincinnati"

User 11/08/2017

We have come twice to visit family in E Cincinnati and were very pleased to have discovered this Best Western Clermont hotel. It has been remodeled extensively since were were there in 2015, and we enjoyed it even more in 2017. Very convenient to our family as well as restaurants, convenience stores, and such on Beechmont Ave. In 2017 we were attending a funeral, and the hotel staff offered a bereavement discount as well as compassion. Really super breakfast and even 4 "to go" breakfast bags because we left so early for the airport.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Paula H, We set up the bereavement and care discounts to help guests of The Best Western Clermont defray travel costs associated with the loss of loved ones, visiting the sick, and coming for medical procedures. These are unexpected expenses, and it is our way of showing we care. On behalf of all of us, we are so sorry for your loss. Thank you for choosing to stay with us again, and if there is anything we may be able to do to help you in this time of loss, please let us know. Best Regards, Theresa T.

"4 star"

User 07/08/2017

Very nice, very co0nvenient, staff was very helpful.......only problem was the shower faucet and water spout was very loose...notwell constructed.....needs some attention......room was confortable and clean.....can'tget any better thanthat

"Good choice"

Michelle W, Toledo, Ohio 06/08/2017

Pleasantly surprised by this hotel! Newly remodeled, clean comfortable, quiet room. Nice breakfast area (although small) with decent selection, & a clean pool. Friendly staff. Close to many dining options & activities.

"Good for the value"

Melanie R, Dayton, United States 31/07/2017

We enjoyed staying at this hotel overnight. Everything was clean and as expected. We did not try the breakfast in the morning as we were headed out early. The staff was friendly and we were happy with the overall appearance with the hotel. Would like if they had elevators however for the second floor rooms.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, Melanie R., Thank you for sharing your experience with the TripAdvisor community and for your kind words! We do not have elevators, but we do take guest suggestions and track them. If someone needs first floor, more often than not that isn't a problem, and we are also happy to assist with luggage. If you are back in the area, please stop by and have breakfast with us. We would love to see you again! Thank you, Theresa T.

"Very good breakfast"

User 26/07/2017

I recently stayed at this BW. I was impressed with the breakfast. However, I checked in at approximately 940PM local time and was told both the pool and the fitness center close at 10. I was also told they both open at 9am. I was surprised and disappointed about the fitness center. The next morning at check-out the manager asked about my stay and I voiced that I thought the fitness center should have longer hours. He made a noise but did not even acknowledge my statement. Why ask how everything was but not even recognize my statement???

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, kiki c! Thank you so much for taking the time to share your experience at The Best Western Clermont with the TripAdvisor community! I am glad to hear that we impressed you with our breakfast. We have a ton of offerings on the buffet, and if you have any dietary restrictions (turkey meats instead of pork, dairy free, gluten free, etc), just let us know. We have additional items available upon request! The fitness center's hours are from 6AM until 10PM and our outdoor pool's hours are from 9AM until 10PM. The hours are set at 10PM so as not to disturb sleeping guests. Part of my role is tracking guest sentiment, so I really appreciate you sharing your experience and that you voiced extended hours for the fitness room. Please feel free to call me at 513-528-7702 to let me know if you have any other suggestions or insights. We do not just seek to meet, but to exceed guest's needs and expectations. Everything we do, we do for our guests. Best Regards, Theresa T.

"Beautiful Hotel"

Z8791NVdannys, Mount Vernon, United States 26/07/2017

They lady that checked us in was very helpful. I accidentally book my reservation for the wrong month but she fixed it and we was able to stay. The rooms were clean and we loved the pool. We will Definitely stay here again!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, Z8791NVdannys, I appreciate that you stayed with us at the Best Western Clermont and am pleased you had such a wonderful stay! The woman who checked you in says hello, and she is glad she could help get everything straightened out for you. Our housekeepers do a wonderful job, as does the man who cleans our pool every morning. We look forward to seeing you again, and if there is anything we may be able to do for you, please always feel free to reach out. Thank you, Theresa T.

"Great pet-friendly hotel"

Heronmom, North Tonawanda, New York 26/07/2017

This was a great place to stay with our Labrador retriever. There was a very nice place to walk the dog. It is conveniently located right off of I-275. The staff was very friendly. The breakfast was a typical breakfast buffet with scrambled eggs, bacon, sausage, waffles, assorted muffins, seasonal fruit, yogurt, cereal, and juice.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Heronmom! Thank you so much for staying with us at The Best Western Clermont and for writing a review! We are more than pet friendly, we love pets. They are a part of the family, and it just feels right that they should be able to come along. For those with allergies, we keep certain rooms pet free. We would love to see you the next time you are in the area, and please feel free to swing by the lobby with your Labrador retriever, belly rubs are always free! Thank you, Theresa T.

"Comfortable and Convenient"

P6585ERbrucer, Canton OH, United States 25/07/2017

We stayed at the Best Western Clermont because of its convenient location near I-275. For me, it's most important that a hotel have good mattresses and comfortable room temperature. The mattresses were great, and the thermostat made it possible to adjust the room temperature precisely. The rooms were very clean and the staff was friendly. The breakfast (typical hotel breakfast) was great, but the hours need to be adjusted later. 6-9 is too early for weekend travelers. This led to a lack of seating on Saturday morning as families with young children hurried in just before 9:00. Our family enjoyed swimming in the outside pool, which was clean and well-maintained.

"Clean, old-fashioned motel"

cathydawnn, Pt. Pleasant WV 23/07/2017

I am very particular about cleanliness and I would definitely stay here whenever I am in the area. Room was quiet. I parked in front of my room door. The staff was friendly and professional. Breakfast was clean and had variety.


User 19/07/2017

I had a wonderful stay at Best Western. The staff was very helpful and sensitive to my needs. The room was clean and cool on a very hot and humid day. Breakfast was hot and fresh. The location can't be more convenient. I will be back.

"Very dated"

User 15/07/2017

This is a motel style hotel that we chose because of its proximity to a regatta venue where my son was rowing at. The property is very dated. Bathroom small and "plastic" style. Covers, sheets and bed linen all very old fashioned. Bath towels old and relatively small. I didn't expect much truthfully, but this was sub standard at the rate they charged. (And I get it that once that massive regatta is on that's their time to jack up the rate). If not for the great front service I would give this property a two.

"A great deal"

sunnymo05, Springfield, Missouri 13/07/2017

We stayed over spring break and just loved it. Very convenient, right off the freeway,.Glad I read the reviews before we went, because finding the entrance was a little tricky. Breakfast was great and the staff was very welcoming. Would stay again if we are out that way.

"July trip"

689darceld, Dayton, United States 11/07/2017

Staff was friendly, helpful and efficient in providing directions and getting around the area. Breakfast area was clean and well-stocked. Beds were not too soft. Overall appearance was good and I would recommend this hotel.

"Great hotel!!"

User 10/07/2017

We had an amazing stay at this hotel. We Came for a concert at riverbend. The pool is so clean and top notch! Everyone that works here is so Accommodating and we will all certainly return. We usually stay at another hotel nearby, but the hospitality, and care of this property makes me feel like we can come back year after year. And it is very easy to access from the highway

"Nice, clean, cool"

brendalE5455IA, Louisville, Kentucky 08/07/2017

We enjoyed that our room was on the first floor and our vehicle was parked right outside the door. Room was clean and the air conditioning was cold. We were in town for a family getaway and we enjoyed our stay.

"Great place to stay!"

T4943XEjohnw, Cincinnati, Ohio 23/06/2017

Very helpful and friendly staff. Love the location. Great breakfast and the rooms are very nice with comfortable beds. Nice pool that is taken care of very well. I have stayed here many times and have never had a bad experience.

"Arrival was not a good experience"

Melissa H, Winchester, indiana 19/06/2017

They tried to recharge me the 430.00 again and spent 15 to 20 minutes trying to get it figured out. Thank god I saved my proof of paying in my email even tho it took the clerk forever to get all straightened out.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, Ms. H, Thank you for letting us know about your experience. I want to assure you that we did not want to double charge you. There were issues out of our control due to how your reservation was booked. Hotel employees are every bit as frustrated as our guests when there are issues with reservations. When a reservation comes from a website other than Best Western, especially when they are prepaid reservations, hotel employees are often lacking the information needed to rectify the situation quickly. We often cannot access any information about the reservation, and are left doing online searches for phone numbers to try to track down the company that made the booking. We then have to sit on hold waiting for a customer service representative from that website who can explain to us why the reservation is not showing valid and how to fix the problem. Please accept my apologies for the frustration, and feel free to reach out to me directly if you would like to discuss this further, or would like insights into how to prevent this from happening in the future, be it at our hotel or others. Thank you, Theresa


User 19/06/2017

This Best Western was closer to an old motel. They all had outside room access. My room was 82 degrees when I entered later at night. It took it all night to cool the room into the mid seventies. The carpet was coming up just inside the doorway. The room did seem to be clean. The wifi kept going in and out (too far from access point). I woke up with two bug bites on my arm. I don't think this hotel deserves the 2.5 star rating. The room wasn't worth the cost. The best thing about this motel, was the location to the freeway. I didn't try the breakfast.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, V6464LO, Thank you for taking the time to share your experience and again, accept my apologies for the issues you encountered. When I received your email, I took the room out of order and issued a thorough inspection by our maintenance engineer. No bug issues turned up, but we did notice the air conditioner was a little weak if it was turned to 'Auto' instead of 'On.' We reset the air conditioner and it blew cold very quickly, then we removed the unit and washed it. I appreciate you bringing it to my attention so we could get it fixed! We do have a great location and our rooms are very clean. Please feel free to reach out to me directly if you would have other concerns you would like addressed. We would love to have you stay with us again. Best Regards, Theresa

"Not what expected"

davidsX8089CN, Lewis Center, Ohio 19/06/2017

Well. Do not out a family with 3 kids in a room that clearly has been smoked in, had no padding under the carpet as the flooring was carpet tile and had water damage as the door casing was swollen and had nails exposed over 1/2" put of the wood. We were given another room that did not smell like smoke, did have actual carpet with padding and no exposef nails but when the manager says they would give me a discount for the issues I do not feel like 20.00 for a 3 day stay is very customer accommodating.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, DavidsX8089CN, Thank you for choosing to stay with us! I want to commend you for calling the front desk as soon as you noticed the issue, so we could get you moved to a different room. I am so happy you were in a room that was not to your liking for only minutes instead of three nights. Maintenance was dispatched first thing in the morning and addressed the issue. Best Regards, Theresa

"vacation stay"

Kenneth L, Elizabethtown, United States 18/06/2017

clean hotel and good service. visited the cincinnati area to attend a concert; looked for a Best Western hotel as i have had great service with Best Western and i am a Best Western Rewards member so i also wanted to get reward points. Very satisfied with the hotel and staff and would select this hotel again in the future.

"Quiet and clean"

User 06/06/2017

I have stayed here a lot over the last 7 years . for the area you cant beat the price and quality you get . Room is cleaned daily .Quiet for the most part . Convenient as in close to a lot of restaurants , and stores

"Nice except the Pressure Washing above my head!"

722sharig, Cincinnati, United States 30/05/2017

Nice, clean, somewhat reasonable rates with AAA discount. Placed me and the people behind me beside each other right down from the office. The other building was seeminly empty due to zero cars parked in front of it. A little while into my stay, they started pressure washing directly above my room. Called and suggested I move my car so it didn't get wet. Was trying to rest up for a big dinner presentation. Moved my car, tried to sleep again, the noise was too much. Left and went to another hotel. Ridiculous to not have placed me in the empty building when they had to know they were going to be pressure washing exactly above the room they put me in.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, 722sharig, Thank you so much for sharing your experience with your fellow travelers! The Best Western Clermont is a peaceful and clean property, especially so during the midafternoon hours. During this time, most guests are out-and-about, those who are checking-out have already done so, and those who are arriving have not yet checked-in. As there are generally few guests on the property during this time, we perform regular maintenance and cleaning of our common spaces. I remember calling all guest rooms as a courtesy before we began the pressure cleaning (we certainly do not want anyone's cars dirty or having water spots on our account!). Had I known about your situation, I would have happily moved you to a different room or checked with maintenance to see what options would have been available. Our guests' comfort is our utmost concern, and I know how I feel when I am interrupted when preparing for presentations. Please accept my most heartfelt apologies, and if you would like to discuss your experience in greater detail, just reach out to me. Best Regards, Theresa

"Good value"

Denise D, Danville, United States 23/05/2017

Stayed here for two nights. Nothing super-fancy, but a good value--especially for a pet-friendly hotel. Clean, recently redecorated, so looked great. Bed comfort was great. Staff was very accommodating.

"Very Helpful"

Peace H, Toledo, Ohio 22/05/2017

Their staff was amazing and helpful . The lobby is very updated , they had a great breakfast arrangement. Had very comfortable beds. Would definite stay again! The location was great to restaurants, shopping, and our teams regatta! Thanks

"Good value"

967melh, Columbus, Mississippi 18/05/2017

This is an older "motel" type inn. But don't let that deter you. It was very well kept up with fresh paint on everything including the inside of the rooms. The grounds were neat and well- maintained. The neighborhood felt safe as well. It is right next to the interstate, so there is some highway noise, but it didn't bother us.The rooms were just average hotel décor, but they were very clean and everything worked as it should. We had five rooms and they were all clean and well-maintained. The breakfast buffet was very nice and well- presented. The staff was very friendly. This is a good value for the money. I would stay there again.


williamrO5080JD, Naperville, Illinois 15/05/2017

I reserved on line an called the hotel to verify a first floor room. When we arrived,I was told Room was on the 2nd floor, the Night Manager said she (they) can't change a reservation. I volunteered to pay the extra charge if there was one. Motel couldn't have been half full, it was after midnight. She was almost nasty. She needs to talk to the manager about their policy. Really poor customer service!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear williamrO5080JD, Thank you for sharing your experience. I know I would be frustrated if I have a special request that was not fulfilled (it happened to me before, it is not pleasant). Though we take special requests, we cannot guarantee them. Unfortunately, when reservations are made through third party booking channels, hotels are contractually obligated to provide the room type and dates as booked. It is similar to subcontracting. Had the reservation been booked through Best Western, we may have been able to change the room type with a click of the button and had you on the first floor. In situations such as yours, it is as frustrating for the guest as it is for the staff. We truly want our guests to have the best experience possible and we take a great amount of pride in making our guests feel comfortable. We all feel let down when we cannot accommodate a special request. Please accept my most heartfelt apologies, and feel free to reach out to me directly so we can discuss this in real time. Best Regards, Theresa

"Very safe and comfortable"

WendyWoo1011, Chambersburg, Pennsylvania 14/05/2017

This was my first time traveling alone and I felt very safe. It was convenient to my plans. The room was clean and very comfortable. Breakfast was delicious with great selection. I will stay here again.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear WendyWoo1011, Thank you so much! The Best Western Clermont is conveniently located on the southeast side of Cincinnati right off I-275. We are at the end of a side road and have a fence separating us from Beechmont Avenue (State Route 125). That, combined with a multilayered security system, has prevented us from having any kinds of issues. A lot of our guests like the exterior corridors so they can keep an eye on their boats, cars, motorcycles, and possessions. And thank you for noticing the cleanliness and breakfast. We note what our guests like and what they do not when making our breakfast selections. If you ever need non-dairy, gluten free, or turkey meat options, let us know! We hope to see you again the next time you are in the area. Thank you so much for taking the time to share your experience, it is so truly appreciated! Best Regards, Theresa

"OK for overnight stop over"

GreatLakesroadster, Hamilton, Canada 07/05/2017

En route to nashville we needed a stop over near Cincinnati and our preferred one in the SW was full. Went 15 minutes out of our way to find another BW, this in the south east quadrant. This is one of the low end BW's i.e. old thin wall motels, recently renovated and cleaned up. Good points; short notice availability, all staff really friendly, clean large rooms. Bad points; noise from people accessing their room, poor beds and terrible sheets or mattress covers that cause sweating, thin walls.

"Very clean and comfortable"

L8135RYamandaw, Wilmington, United States 04/05/2017

they staff was great at check in and very friendly. I found the room in excellent condition, very clean and without any of those "hotel odors" you sometimes run across. The bed was very comfortable and shower pressure was fantastic!

"Best Western Near Lake Harsha"

Lynn F, Willoughby Hills 01/05/2017

Hotel is always clean, desk personnel helpful and prompt during check-in and check-out. Beds are very comfortable, room larger in size vs standard hotel rooms. Air conditioner/heater was very loud but provided "white noise" which we appreciated. Request a room facing away from freeway to limit noise. Breakfast has standard options with some hot foods.Price was high for this weekend - not a great value when only staying for 8 hours.

"Can't Go Wrong"

Rocco L, Oakville 27/04/2017

We stop at this hotel each year on our way back from our annual golf and are never dissatisfied with the value or the service we receive. Shopping; Services and Restaurants are all close by for your convenience.


User 23/04/2017

We stayed here for a soccer game in the area booked thru a sports travel company. All the rooms facing the Big Boy restaurant smell, smoky and musty. People stand outside and smoke and the smell comes in the rooms. Even the staff smoke right outside the front entrance. Rooms are shabby, walls paper thin and you can hear everything from every other room. Do not stay here! I would have left if not staying with the soccer team.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, I would like to apologize for the issues you encountered. The smell of cigarettes is extremely invasive. All of our rooms are non-smoking, and to reinforce this, we verbally advise and have our guests initial agreement at check-in to the $100 cleaning fee if a guest smokes in the room. Additionally, every room has a placard serving as a reminder of the room's non-smoking designation and the penalty for smoking in it. This is to deter smoking in the room in the first place, and to cover the expense of taking a room out of order to perform a deep clean, including the use of an industrial air sanitizer. If we see a guest outside smoking with the door open, we kindly ask they close the door while smoking and give that room special attention after check-out. I have reviewed the deep cleaning logs. The rooms in the area you mentioned are currently occupied, and as such, I am currently unable to do an inspection. When they are free, I will inspect them myselves. It is our policy that our employees who smoke do so in the designated smoking area, wash their hands after, and Febreeze their garments. That designated area certainly is not right in front of the front door. We do not want our guests walking through smoke or have the smell in the lobby any more than our guests want that smell in the room. Thank you for bringing this to my attention, it will be investigated and addressed. Please feel free to reach out to me directly at 513-528-7702 so we can discuss your experience in real time. We have operating procedures in place to prevent guests from having your experience. I would welcome any input you may have on how we can fortify these. Yours, Theresa Tesno

"Good value, friendly service, find another breakfast"

davidpA5482DE, Atlanta, United States 10/04/2017

Don't write off this place because it is a 'motel'. This property has been recently renovated and my family and I did not feel unsafe at all. The location was convenient to Lake Harsha (for a regatta) and Cincinnati. Staff incredibly friendly. Fitness center brand new. Rooms clean, but pullout bed not comfy and full size beds a bit uncomfortable. If you have gadgets to plug in, you won't find many outlets and none at nightstand. Consider skipping the breakfast if place is full -- not worth the hassle unless you're only going for the Greek yogurt or bagged instant oatmeal.

"Pleasantly Surprised."

AndreaHam, Cleveland, Ohio 09/04/2017

I really classify this hotel as a motel. It was clean. The staff was very courteous and accommodating. I was skeptical going in as this was the only place we could find a room available. But the experience was great and I would stay here again!!

"A rare find!"

CurmudgeonOne, Williamsburg, Michigan 04/04/2017

It's rare, but every so often you stay at a hotel that is so perfectly planned, and perfectly managed, that you want to keep it a secret, but that wouldn't be fair to travelers that are looking just for what I found, nor to those who worked so hard to make it a reality, including the wonderful staff. Starting with a direct phone call, I got a clear speaking young lady named Theresa, who meticulously took my reservation, and who listened to my needs, then promptly sent a confirming E mail, just seconds later that accurately detailed my stay in every way. When I checked in, on April 1st, I was greeted by an equally impressive, articulate young man named “Azat”, who gave me a nice quiet room,just like I asked for when I made my reservation. ...No surprises, no excuses! The room was impeccably clean, professionally decorated,and with subtle,but significant improvements compared to the other places I've stayed, that promise everything, but then fall short. The lighting was uniformly bright,with white light,not dim yellow. The TV remote was easy to understand, and internet access was fast and easy. The toilet was quiet and quick,not like other places, where the toilet sounds like Niagara Falls. The shower head had numerous settings from brisk to gentle,and nothing was cramped. The bed was like sleeping on a cloud, and the pillows held your head perfectly level. For those that have learned to stay away from anything close to the ice machines, and vending area,you'll appreciate that the ice machine, the laundry facilities, and the vending machines are all enclosed in a separate annex, at the end of the facility, and behind sound proof doors. I was only about a 100 yards away from a busy interstate,but once you're in your room you'd never know it. ...It was quiet. Somebody gave this place a lot of thought in the planning process. But, the best part was the next morning, when the hotel serves what I consider a gourmet breakfast in a sparkling clean dining area, complete with everything you'd want to start the day. Waffles, scrambled eggs, sausage, bacon,bagels,muffins, several kinds of toast, choices of juice,coffee,etc.and even fruit and yogurt. ...I was stuffed! As I left for the final leg back home to northern Michigan, my last conversation was with Debbie, who wanted to know how things went during my stay. I told her what I'm telling everyone now, this is a first class place, with first class staff. I can't wait to return next fall. It's a rare find, that's going to be hard to keep secret. So, I won't even try. Stay here, you'll be as impressed as I was. And that's coming from an old Curmudgeon.

"Ok...just okay"

User 30/03/2017

Booked this site online, but pictures were not totally truthful. The hotel was an older style, exterior entrance facility. Room was musty smelling and small. Desk staff was friendly. Location was ok, but entrance was awkward - through a neighborhood. Lots of mid-range/low end shopping and restaurants.

"Horrible Customer Servicewe"

Mommyof4hoosier, Greenwood, Indiana 27/03/2017

Room was clean and everything in good working order. Pull out bed in suite was terrible. Breakfast ended one day just because...?? Stayed on a weekend yet there was never any biscuits and gravy? I received zero points for a 2 night suite stay?? This hotel was rude inconsistent and uncomfortable post check in.We will never stay in this area or hotel again.

Theresa T, Director of Sales at BEST WESTERN Clermont, responded to this review
Good afternoon, Mommyof4hoosier, To begin, thank you for sharing your experience. I reached out to you to see if you have a convenient time so we can discuss your stay. Your experience seems to be atypical for our hotel, so I would really value your insight. Points typically post three to five days after check-out. I pulled a report and it shows your points posted on March 27th. Please check your point balance again, and if it is not showing your points, I am happy to reach out to our rewards department directly to rectify this. Our breakfast, like most hotels, is offered for three hours, because that is how long we are licensed to serve food. Our breakfast hours are from 6AM - 9AM, and we happily pack breakfasts for those who were unable to make it during regular breakfast hours. I have reviewed security footage and the breakfast did not end early, but I understand how it can seem to just disappear. We do offer biscuits and gravy at times, but during your stay, bacon and sausage were the meat offerings. We are in a renovation process which will include new sofa sleepers. I am very disheartened to hear you felt uncomfortable and treated rudely. I will try to reach out to you again to find out what exactly happened during your stay. Please also try to reach out to me, because I truly want to know. Best Regards, Theresa

"Pleasant comfortable stay"

ladyluckwisconsin, wisconsin 22/11/2016

I had a very comfortable 3 night stay. I could bring my dog which is why I chose this hotel. The room was clean and the bed was comfortable. Loved having a warm breakfast as it was rather chilly outside. The location was great and easy on and easy off to go site seeing, Being by myself I felt very safe. Room was quite even those the hotel is close to the highway.

"Stay at Best Western in Cincinnati"

earlsb2016, Colliers, United States 19/11/2016

This hotel just seems to get better every time we stay. Very clean and helpful staff makes the stay pleasureable. One of the best breakfast bars around. Always look forward to staying here. We have been using this hotel everytime we visit our daughter. Very quiet and efficient staff. They have all the amenities you could ever need.

"A great hotel with awesome staff that care"

User 13/11/2016

My mom and I were looking for a place to stay south of Cincinnati so that we could visit my Uncle who had just had a stroke. We felt at home as soon as we walked into the hotel. Over the course of three days we were so impressed with the owners and every staff person that we met from the front desk to housekeeping. I made one suggestion and a change was made within 5 minutes. There is a Central Asian proverb that says " A guest is more important than your father." and that is how we felt we were treated. Thank you Nitu and Sue for putting your heart into seeing your guests have a blessed stay in your hotel.


User 05/11/2016

Doesn't really deserve even one star. Unbelievably bad customer service. Non-smoking room reeked of smoke. If the area hadn't seemed so dangerous, I would've gone to sleep in my car. Drive about 20 minutes north and you'll be in a much better area.


SummerDakotaBandit, KENT 28/10/2016

BW hits it out of the park again!!! Go BW and World-series contenders, the Cle Indians! Clermont BW was Perfect stop after visiting the new ARK! And so convenient for traveling north to hometown too! Great room, so clean and nice! Folks like Jessica, Avet, and the breakfast lady make it homey and pleasant! GO THERE!

"The room smelled smoke, musty and outdated"

User 27/10/2016

The room smelled like smoke, very musty I called to make my reservation and was informed that the rooms were updated. The one we had was outdated. We didn't have maid service we left the room at 11 am returned 10 pm we found the room same as we left. The sheets and pillow cases looks like they have been hand wash (old stains visible)very wrinkled. continental breakfast was disappointing not much food available at 7am

"Quality and Value - Can't be beat!"

User 21/10/2016

We stay at this hotel when in town to visit relatives. Have never been disappointed. The hotel staff is always welcoming, rooms are spacious, and breakfast has a variety of choices. For the location, quality, and value wouldn't consider any other hotel in the area.

"Very Pleased"

User 20/10/2016

For the budget this place was very pleasing. Everyone was very friendly and helpful, they all really seem to go out of their way to please us and meet all our needs..location was great also, will stay again easily.. breakfast was very good...

"Good Motel for Basic Need"

donsha2016, Carrollton, Texas 11/10/2016

Stayed here one night; hotels were hard to find with a vacancy. Definitely this motel is doing upgrades which made it clean, comfortable, and neat appearance. Breakfast was basic and ok; staff were friendly and helpful.


Roy S, Amherstburg, Canada 06/10/2016

We enjoyed our stay with your motel. The room was clean with lots of towels, the breakfast was good, the staff were friendly.The highway was close to the show we were going to, which made it easy to get to. Would stay there again.

"Very nice hotel"

Wendi M, West Carrollton, Ohio 06/10/2016

Convienent and clean, helpful front desk staff and many nice offerings for breakfast. They do need to turn on the tv in breakfast area it's way to quiet and uncomfortable feeling. Other than that no complaints in any of the times I have stayed there.

"Nice Surprise"

William D, Charleston, United States 26/09/2016

We have stayed at other hotels in the same area. We were wonderfully surprised when we got to this hotel. They were doing extensive remodeling the hotel was very clean very friendly and the breakfast was excellent.

"Riverbend Concert"

IslandTime78, Oxford, Ohio 21/09/2016

Stayed at the Best Western Clermont with the wife and friends for the Dead & Co. show at Riverbend. The cleanliness and convenience of the motel was beyond our expectations. We took advantage of the pool area before the concert, which was wonderful. There are a couple cab companies that will run you out to Riverbend for under or around $20, but good luck finding one to bring you back. They will be lined up at the venue when the show lets out. My suggestion would be to head for the road before the show is over if you need a cab. There is also a Big Boy and a White Castle next door for your post-concert munching needs!

"Older hotel in a great location"

Mark Z, Annapolis, United States 21/09/2016

This is an older hotel in a GREAT location. Pros: -- nice staff -- nice breakfast -- provided free access to gym off site (the fitness room is small with a few pieces of equipment) -- internet access excellent -- tv excellent with lots of channels -- right off of I-275 (our room faced the highway but noise was not a problem) Cons: -- old type a/c unit -- noisy -- blows cold air over top of you -- older hotel -- clean but not extremely comfortable -- not like other Best Westerns we have stayed at This is a good value hotel for the price -- location -- internet/tv -- breakfast. If you are not spending a lot of time in your room -- this is a good choice.

"Very Clean and room was nice and cool"

kappellisaa, Albany, Indiana 15/09/2016

Booked this hotel last minute as we had to attend a funeral and the staff, hotel complex very nice. Very clean. No trash around hotel at all. It was a very pleasant and comfortable experience. Would recommend

"Clean hotel"

amyrt97, Iuka, Mississippi 14/09/2016

Room clean, bed comfy, ac worked great, about 15-20 minutes from downtown. Rate was reasonable. Free hot breakfast. I would recommend this hotel to anyone needing a reasonably priced hotel near Cincinnati.

"loved this place"

User 04/09/2016

staff was super friendly and helpful, property was well maintained, great breakfast , adorable pool area, we stopped here fro a night on way to Atlanta and will keep in mind if we ever head that way again, both my husband and I were impressed!

"The Only Place to stay!!"

User 29/08/2016

Customer service here is always amazing. They are courteous and helpful whether in person or on the phone. This is the only place we stay when we are in Cincinnati! I would highly recommend to this to everyone looking to stay in the area

"very comfortable"

rochelle36, los angeles 22/08/2016

good location, near lots of restaurants, close to highway nice breakfast in the morning including waffles, eggs, bacon, juice and coffee staff cordial and accommodating clean pool area, good furnishings around pool convenient laundry room

"The right price"

dick r, Roanoke, Virginia 22/08/2016

This is a very nice well maintained hotel that has reasonable rates. The rooms are clean and neat. The price includes a very nice breakfast selection (nothing fancy) and all of the food was freshly prepared each morning.

"Great place to stay for leisure or business"

Lisa W, indianapolis, United States 21/08/2016

room was very nice and clean, staff was very pleasant, bed was super comfortable, quite at night, great breakfast.. a very nice pool but did not use.. large refriderator and microwave.. staff was excellent during breakfast and very pleasant during check out.

"Nice People, Nice Place"

User 15/08/2016

These is a nice place, with nice staff, and service. Close to Riverbend Music Center. I would suggest this place to anyone in the area. Nice Pool, Laundry service, and lots of food places near by. ****

"Just OK"

Kim B, Erie, Pennsylvania 13/08/2016

Stopped for a night on the way to Tennessee from the North. Reservation clerk was unable to accommodate us with our first request in the area and stated this hotel was "close" to 71. In actuality it was 15 minutes. I don't consider that close. However, It was right off 275. As for the room, the carpets are filthy, the beds were really small and the shower is super loud. I did not hear any road noise from our room. Despite being small, the bed was comfortable and I left well rested. For a night it was fine. They serve breakfast, but we didn't try it.

"Great for pet owners or overnight stays"

User 10/08/2016

Spacious well kept lawns for walking dogs. Great location on East side of Cincinnati. Close to fast food restaurants, shopping and easy access to I-275. Reasonable rates. Clean. Very friendly and helpful staff.

"Phenomenal staff, good breakfast, good facilities"

Monica G, Springfield, United States 02/08/2016

I travel a fair bit and this hotel had the best manager and staff that I've come across in years. The facilities are a little older, but extremely well maintained. All of the staff were cheerful and went out of their way to be helpful and accommodating. They had high-end breakfast items (Chobani and Yoplait yogurt, Philadelphia cream cheese, waffles, cereal, pastries, oatmeal, fruit, etc.). Grounds were well maintained and pool area was clean and neat. We were quite pleased with the entire experience with this hotel. Great value for the price.

"the room reeks to high heaven"

Mark H, Ashwaubenon, Wisconsin 30/07/2016

THe filters in the air conditioning unit probably has to be changed. THe smell was bad enough to make my eyes water,Mohicans makes me think that there are mold spores being spread. Discussed with front desk in the morning of July 30. NO action was taken, nor was housekeeping done to my room. note to management...take ownership of these issues and find some new people. Plusses...the breakfast was good and the pool was in decent shape. Location also great near quite a few restaurants.

"Hotel unprepared"

David W, Louisville, United States 25/07/2016

They were unprepared at check-in and did not have a clean room available at 5:00 pm. The reservation was made well in advance. Even at check-out the front desk was unprepared. They appeared overwhelmed in both instances. The room was generally OK, nothing special but everything worked.

"Poor review"

Nirda S, North York 21/07/2016

Well than mediocre very poor facility does not meet basic standards i would not recommend it at all. needs a lot of upgrading to be reviewed as 2 stars hotel. Location is somewhat acceptable as it is close to a highway

"Great Budget-friendly hotel"

Amanda T, Flatwoods, United States 20/07/2016

We stayed here when visiting the Creation Museum (about 30 mins away). The room was nice and appeared to be clean overall. When preparing to check out, I found a tobacco can under our bed. That was quite disgusting to us. The housekeeping staff needs to make sure to check under the beds when cleaning the rooms. Other than that, we were very happy with our stay. Breakfast was wonderful. We didn't get a chance to use the pool and fitness center but did go by to look at them. The pool was a little small. However, the deck area appeared to be a nice area to relax. The gym equipment appeared to be in very good condition. The employees that we interacted with around the property were friendly and helpful.

"One night business stay"

Iain C, Plainfield, United States 14/07/2016

Hotel a bit dated décor-wise. Reception area smelled badly of stale cigarettes but was otherwise clean. Staff experience mainly OK. Duty manager could have been a bit more pleasant. Breakast OK. Bed very comfortable. Room carpet stained badly in places but room otherwise OK. Very over-priced in my opinion. The nightly rate I got was 55 Dollars more expensive than people checking in in front of me. Something isn't right there.


User 14/07/2016

Like actually the room compared to anything else in the area is incredible. We moved across from the "God Awful" red roof inn and into a four seasons. Rooms were clean. Bathrooms were well done. There was a decent breakfast in the morning. And most importantly, they have non smoking rooms. Although this doesn't seem like a huge difference when booking, they offer great air quality and assist their great beds in providing a quality nights sleep. Right now this hotel has a 4.1 star rating. However with a few improvements, I feel as if the hotel could be at a 4.5-4.7 rating. It's worth the stay when you're up here so give it a shot.

"Sad and overpriced. "

bongtraveler, Singapore 09/07/2016

I was greeted by a strong unpleasant smell of some sort of disinfectant or deodorizer every time on opening the door to my room. The carpet was sticky and probably hadn't been deep cleaned in ages. Unbelievable that this sort of a dump is priced at $100 , that too given its location which is neither here nor there.

"Best Western Clermont"

Carl S, Pittsburgh, United States 06/07/2016

This hotel is very nice for the price. They offer a wonderful complimentary breakfast which is really a full meal! waffles, sausage, eggs, toast, various juices and fruit etc. The rooms are clean and the family suite is perfect for a family of 6!


gottaregatta, Indianapolis, Indiana 05/07/2016

It was pleasant, although very difficult to access. It's tucked behind a Big Boy and White Castle and across the street from a residential area. You enter the rooms from the outside instead of the inside, more like a motel than a hotel. I got a second-floor room facing the interstate and you could hear traffic during daylight but not very much at night. The motel didn't look very full on 3 July and I suppose I could have asked for a room away from the traffic and on the first floor, but I didn't. Bed, shower were very good, also good TV channel selection (about 50) and microwave and refrigerator. Did not do the pool (rain) or breakfast (wanted to sleep in and not walk across the driveway) It's about 20-25 minutes from downtown Cinci and about 10-15 minutes from Coney Island/Riverbend/Belterra, and the main road near the hotel is full of restaurants, stores, gas stations, etc.

"Older hotel but well maintained."

buckndee, Peoria, Illinois 30/06/2016

Pros: Right off exit, good access. Well maintained and clean. Friendly staff. Decent price. Cons: Old hotel with motel layout, 2 stories, doors open to outside. Small and uncomfortable beds. Outdoor, unheated pool was very cold. This hotel is older than I would have thought by their website, however updated and pretty well maintained. We were given an upstairs room (no elevator) and told they could not switch us to a 1st floor room due to being full. I was disappointed by this, but it was Memorial Day weekend. Mattresses were not comfortable at all and the bed size seemed smaller than standard double beds at most hotels. Noise level from next room and outside was higher than I would have liked (could hear neighbors taking and getting ready in the morning). The price I got on Priceline was good, but I would not stay here again and opt yo pay a little more for a better place.

"Great Stay"

Karen S, Ashland City, Tennessee 30/06/2016

Reasonable prices, amazing staff, well maintained - newly remodeled, pet friendly. I had a great stay, room was clean, breakfast was very good and the staff was very friendly and helpful. I will stay here anytime I'm in the area again.

"After the show"

Joseph B, Versailles, United States 30/06/2016

I went to a concert at Riverbend and chose this as the place to stay afterwards. It was in a good location about eight miles from the show. I was able to leave my room get on the interstate and drive directly to the show and then come back. The hotel was typical Best Western. The internet, breakfast, coffee and other amenities were what I have come to expect from my favorite hotel chain. The price was reasonable and the staff, room and service quite good.

"Very nice hotel!"

Jodi T, Fort Walton Beach, United States 28/06/2016

Though I try to stay away from hotels that have doors that open to the outside, this was the only option for our family that evening. I felt better though because the parking area was very well lit. Because we have a lot of people in our family, we had to book a suite. Upon entry I noticed that it smelled of smoke. The room clearly used to be a smoker room. The hotel opened up the wall and connected two rooms. They made one a sleeping area and the other a sitting area. You still get both bathrooms on each side. The breakfast was very good. A lot of variety in the food. Perfect for lots of little kids.

"Better than it first appears"

Eva C, Westville, United States 28/06/2016

While this is clearly an "older" building, it has been renovated and updated. The hotel is comfortable, well-located, decently-priced, and the staff is helpful. I'm glad we stayed here, and would recommend to friends.

"Pleasant Softball Weekend"

Thomas K, Mt. Gilead, Oh, United States 27/06/2016

Due to lack of scheduling, we chose a hotel a bit pricier than we would normally. It was worth every penny. A large 2 room, 2 bath suite with a king sized bed. Sofa bed was what sofa beds are, and my daughter and her friends loved the pool. Breakfast was good and the overall conditions were extremely clean. We enjoyed every moment we were there.

"Softball tournament "

Casey R, Sweetwater, Tennessee, United States 27/06/2016

Clean hotel, helpful staff, great breakfast daily. Pool is small. Air conditioning is amazing. Beds are comfortable. Good shower. Rooms come with microwave and refrigerator. Great place to eat across the street. Approx. a 15 min. Drive to Tealtown park.

"softball weekend"

Thomas K, Mt. Gilead, Oh, United States 27/06/2016

very nice if not pricey stay for a family that spends 15 weekends traveling for softball each year. The king suite was spacious w/2 rooms and baths. Only drawback was the sofa bed for obvious reasons. Wife and daughter loved it and other than the price, I was also totally satisfied with our stay.

"Comfortable and Clean"

User 25/06/2016

In an area where the other hotels are horrid, this is an oasis of good service, comfort, and cleanliness. The owners have recently done updates and put in work on the landscaping as well. It is in a great location, right off 275. The woman at the front desk was extremely friendly and helpful. She obviously loves her job and giving good service to the visitors. I can't comment on the breakfast, because I didn't partake, but they do offer it.

"Overall Nice Hotel"

User 23/06/2016

I stayed here for the night while passing through Cincinnati for work last month. This hotel is set up so that you can enter the rooms from the outside which is nice and convenient. There is room In the parking lot for a moving truck. This hotel allows pets for a fee of $20 which is very nice. I arrived late and was able to book a room on tripadvisor.com. I was able to eat dinner at the Freish's Big Boy located behind the hotel. The food was delicious. The Big Boy is open until very late which was perfect for me. Overall this was a very clean and comfortable hotel.

"Special Find"

NewDaysJourney, Birmingham, Alabama 22/06/2016

Really one of the best motels I've stayed in over the years. The rooms are immaculately clean, nicely furnished, with comfortable beds. The grounds are manicured, trees and shrubbery mulched. Obviously , the owners and friendly staff take pride in their motel in providing a lovely, peaceful, and comfortable Oasis for the weary traveler. This is my second stay, and I would definitely return when traveling through Cincinnati again.

"Wonderful place to stay. Terrific breakfast."

Robert B, San Diego, United States 20/06/2016

The lobby was very busy when we came to check in. The clerks handled each guest in a timely fashion. The room was quite adequate. The lighting in bathroom could have been a little brighter. The breakfast was terrific, both hot and cold items. The cook/server was very attentive and made sure everyone got whatever they needed. The beds were comfortable. The area was not noisy. Internet was available if you wanted to use it. Parking was not the best. The spots were quite filled when we came back in the evening.


User 05/06/2016

Probably the cleanest and friendliest hotels I have stayed at for the price! We HIGHLY recommend this hotel as it was very well kept inside and out. Staff was great and was very attentive to our stay.

"Great experience!"

User 31/05/2016

The hotel was clean and the staff was helpful and friendly. We arrived at 3am, but did not have to wait for staff to be able to check in. They were available instantly, even at that time of night. It was fast and easy, which we needed after a 12 hour car ride! The hotel was also quiet at night even though it was a full house on a holiday weekend. Thank you for a great stay!!

"Clermont Best Western"

User 31/05/2016

Hotel really needs to address their room key system. Card kept losing the code to open door. Every time I went back to my room I had to go to the front desk to get the card recoded to open my room door. Their excuse was I put my card near magnets or other electronics. If that was true how come myself and next room folks just walk out of their room and found they could not return. Card would not work!!! Very frustrating and they didn't seem to care. I have asked for compensation but have yet to hear from their management. If you don't mind not having access to your room then stay here...otherwise hotel was average for this type of accommodations.

"Great Place to Stay"

User 23/05/2016

There are so many good things I could say about this hotel. The main points of this hotel was that the location is perfect and the rooms are clean. I mean you are right by the interstate and the parking lot joins White Castle and Big Boy. You can't go wrong here!

"Best Western"

Sharon J, Cuyahoga Falls, Ohio 09/05/2016

The hotel definitely exceeded my expectations! It was super clean, easy accessible and good amenities. The hotel staff was extremely friendly, helpful and knowledgable. I really enjoyed the easy layout of the hotel. Overall great experience!

"Well run and clean!"

Jeffrey G, Solomons, MD, United Kingdom 22/04/2016

Really well run hotel with very courteous staff! From the moment we arrived until we left we were well taken care of and attended to with care. We were not in town to make a hotel our "destination" so the desire was for a less expensive clean hotel that was easy to get to and from.... This was the place!

"Overnight Stay While Traveling"

Annie S, Cedar Rapids, Iowa 11/04/2016

This place is NICE. It has TWO lamps! ---my three-year-old In all seriousness, we found the room to be very clean and comfortable. The area was quiet. The hotel itself is fairly average, and I would rate it as a good "passing through" place to stay one night, rather than a "destination". The staff was friendly and very helpful. My family was pleased with our stay.

"Trip to Cincinnati Regatta"

Karen K, Springfield, United States 04/04/2016

My husband and I were in Cincinnati to watch our son row in the Regatta. This hotel was pretty status quo, as far as rooms go-but was very clean, with comfortable mattresses. Karen, at the front desk was friendly and helpful. She provided menus for restaurants that delivered to the hotel and also gave us paper plates. We will stay again.

"Best Western Clermont"

Brian H, Rochester Hills, United States 04/04/2016

This was an enjoyable place for me to stay. The hotel employees were great. They were super hospitable. The complimentary breakfast filled me up. The beds were a bit two hard for my liking but that is my personal preference. It was quiet and the internet was fast. It is located near a lot of great dining choices as well.

"Nice Hotel, Great Dog area"

Brian H, Welland, Canada 04/03/2016

This hotel is located close to the interstate to facilitate easy on/off. The room while not overly large was comfortable. There are lots of restaurants close by and a Super WalMart/Sam's club within easy driving distance. The hotel has a large area at one end of the property where you can exercise your pet. They also provide doggie "poop" bags as well as a garbage disposal bin that you can use.

"Road Warriors ... Keep Traveling"

D_Franklin2016, Toledo, Ohio 24/02/2016

The property photos are well-crafted and misleading. Had I been familiar with the area I would not have stayed here. The night clerk (shady) would not let me back out of this unfortunate reservation. My biggest regret was not taking the loss and feeling compelled to stay even after seeing the layout of the motel and creepy room with lights and thermostat regulated by automatic timers. Never again. There are better places to stay.

"Great place to stay"

Vicki M, Louisville, Kentucky 19/02/2016

My sister was in OH when she had a heart attack. She was in a hospital in Dayton, but due to the critical nature of her condition, she was transferred to University of Cincinnati Hospital. We went to Cincinnati to be with her and called Best Western Clermont to make a reservation. Due to the fact that we were there for a sick relative, they were kind enough to give me a bereavement rate on the room. The room was wonderful, as always with Best Western, and the people were so kind. When the hospital wasn't able to reach us on our cell phones, they called the hotel and the front desk called and made sure we got the message immediately. We cannot thank them enough because, had it not been for them getting us that message, we would not have arrived at the hospital before my sister passed away. We will forever be grateful to the wonderful staff for this. Thank you, from the bottom of our hearts.


User 18/02/2016

Average in every way. Counter person was busy watching something on computer. No restroom in breakfast area. Chose to stay elsewhere on second night in area for same rate. This place worked in a pinch but we will use HDI for work in this area in the future.

"good experience"

699chris, Marietta, Georgia 30/12/2015

very nice motel and will stay there again when in Cincinnati The breakfast was very healthy, glad they had bananas and Apples for in between snacks and good coffee...The bed was very comfortable...good chair for sitting and reading...and plenty of towels ...good location for walking to restaurants

"Convient and Clean"

rebelyell, Phoenix, Arizona 21/12/2015

I've stayed here twice in the past few months and both stays have been great! Each time the room was clean and well presented and everything was in good order. The check in has been friendly and quick as well. During my Summer visit I enjoyed the pool area and loungers. The guest laundry is a real help during longer stays. The free breakfast is fine and offers a small variety of standard fare. There are several places to eat close by two within a 2-3 min walk through the parking lots. This hotel is my go to place for the East side of Cincinnati. I'll be back for sure!

"Thanksgiving 2015"

User 27/11/2015

Stayed for a quick night before traveling on for Thanksgiving Day. Checked in after 10 pm Had breakfast next morning and went on for Family Thanksgiving meal at noon. Staff was prompt. Had food to place in refrigerator overnight. Slept great.

"Clean and acceptable"

User 23/11/2015

Room was clean and had all the basic needs covered (less hair conditioner). Comp breakfast was too short (6-9am) for a weekend visit. However, the facilities looked as if it might not have been worth the trip across the parking lot on a very cold and damp morning anyway. Carpet was worn and patched and ready for replacement. I'd give it another try for an overnight place to rest my head on a decent pillow.

"Happy to stay here"

cinjubar, Raleigh, North Carolina 23/11/2015

My parents live in the area, so finding a "go to" hotel in their section of Cincinnati that is NOT near a mall is a plus. The first time we stayed here decades ago, it needed work &/or new management. It got what it needed. The service is fabulous and friendly with little overturn of staff. The beds are comfortable and the rooms are clean.

"Best in Area"

User 16/11/2015

We visit family in the area a couple of times a year and always stay at this Best Western. Clean, reasonable, nice breakfast and great service. Only problem we encountered this time is had requested 1st floor room but ended up on the 2nd floor.

"Great Experience"

Edmond J, Winterville, United States 06/11/2015

We always enjoy our stay at this Hotel. It is close to everything you need and the hotel is clean. The staff is friendly. We like that it is right next to Big Boy's Restaurant so we can walk right over and get food any time.

"Nice clean hotel"

Douglas L, Shakespeare, Canada 30/10/2015

Nice , clean hotel with good value in the Cincinnati area. I have stayed here several times and have never been disappointed with the quality of service. Nice comfortable beds. Decent breakfast. Would recommend this hotel for anyone spending a 1 or 2 night stay in the area.

"Good for overnight"

Daniel S, Buffalo, NY, United States 19/10/2015

If your on the road and need a nice place to stay, this works. It has smoking rooms, which I like, and accepts small pets, which I need. It is convenient to restaurants, gas stations and the interstate. The rooms are clean and comfortable for a short term stay. Breakfast was good as well.

"Good/Great value for your $"

Thomas K, Medina, United States 19/10/2015

Very clean and quiet. It is not luxurious but great for value. High priority of keeping facility looking good very evident. Very little signs of being run down or neglected. Evident that the no smoking room was a non smoking room with no stale air. A very good basic hotel with amenities.

"great help"

Danny C, o fallon, United States 08/10/2015

its hard to find great help...but u guys nailed it...thank u for making our stay comfortable. And all ur staff was eager to help...be proud.i will refer u to all of our friends and associates.. we will be coming back.


User 08/10/2015

My wife and I stayed at this hotel because it was close to where I was having eye surgery. The room was clean and quiet and had a very comfortable king size bed. The breakfast was excellent. The scrambled eggs must have been fresh cracked because they were superior to anything coming out of a bag. all around great stay.

"Reasonably priced and clean"

User 04/10/2015

Very easy access, right off the highway.Room was clean and comfortable, although it smelled as if it had once been a smoking room. We ran the exhaust fan all night.The free continental breakfast ends at 9:00, but there is a Frisch's right next door. The staff was very friendly and helpful

"Good place"

Micheal V, Port Angeles, United States 25/09/2015

Place was clean, friendly and very reasonably priced. A little tricky to find. The staff was very welcoming and friendly. The breakfast was good, fresh and hot. Good water pressure in shower. We would stay here again.

"Great trip"

Patti S, Luthersburg, United States 25/09/2015

I was very happy with the price and comfort of the room. I felt safe in the neighborhood and there were some some stores, convenience stores, restaurants, and bars in the area. White Castle restaurant and Big Boys were next to Best Western. Had a wonderful experience.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.