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Vorteilscode

Best Western Hotel Clermont, Cincinnati

4.0/5  - basé sur 367 notations.
4004 Williams Drive, 45255-4909, Cincinnati, United States - Karte ansehen

Das Best Western Clermont ist nur wenige Minuten vom Stadtzentrum von Cincinnati entfernt und bietet erstklassige Unterkünfte und ein unschlagbares Preis-Leistungs-Verhältnis, in der Nähe von Riverbend Music Center, Newport Aquarium, Coney Island und des Vergnügungsparks King's Island. Cincinnati hält für jeden Reisenden etwas bereit, und das Best Western Clermont ist das perfekte Hotel, um all dies zu erleben. Aktivurlauber können am Ufer von Lake Harsha im East Fork State Park herrlich wandern, Rad fahren und tausend Abenteuer erleben. Sportbegeisterte sind nur wenige Minuten von den Spielen der Cincinnati Bengals oder Reds entfernt, während Familien die Nähe zum Zoo von Cincinnati, der nur 14 km entfernten Northern Kentucky University und der University of Cincinnati Clermont Branch lieben. Das Best Western Clermont ist auch für einen Besuch von College-Studenten perfekt. Die erstklassigen Unterkünfte des Hotels sind geräumig und komplett ausgestattet, mit Mikrowelle, Kühlschrank, Kabelfernsehen mit HBO® und kostenlosem drahtlosem High-Speed-Internet. Dieses haustierfreundliche Hotel bietet auch ein tägliches kostenloses komplettes Frühstück, Außenzugang und Swimmingpool im Freien (Ende Mai bis Anfang September). Geschäftsreisende schätzen auch die hoteleigenen Geschäftsdienste sowie die Nähe des Best Western Clermont zu den Kongresszentren von Cincinnati und Northern Kentucky und zu Unternehmen wie Medlab, Zimmer Power Plant, Total Quality Logistics, Proctor & Gamble, Great American Insurance und Duke Energy. Die Flughäfen Lunken Airport und Cincinatti/Northern Kentucky International Airport sowie das Mercy Anderson Hospital sind ebenfalls nicht weit entfernt. Erleben Sie den Charme und freundlichen Service dieses Hotels von Clermont, abseits der I-275 und in Reichweite von Kentucky, Indiana und der Region von Greater Cincinnati. Reservieren Sie noch heute im Best Western Clermont. Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Clermont

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Freibad
    Freibad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 370 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
180
Sehr gut
111
Befriedigend
44
Mangelhaft
19
Ungenügend
16
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
15
Alleinreisende Alleinreisende
32
Familie Familie
163
Geschäftlich Geschäftlich
20
Geschäfts-<br>reisende Geschäfts-
reisende
44
Geschäftsleute Geschäftsleute
22
Geschäftsreisende Geschäftsreisende
26
Paare Paare
86
Reisen mit Freunden Reisen mit Freunden
31
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Unbelievable Stench, Sopping Dirty Wash Cloth Left Hanging in the Bathroom"

1
19/07/2018

I need to start this with a disclaimer. I have never, in all of my years travelling, written a negative review on a property. I really am not one to complain. That being said, here we go. When we first arrived, we were impressed with how nice the outside and front desk area looked. Very up to date, modern and comfortable. However, the moment we stepped into our room, we were met with a disgusting smell that we could not get over. It smelled of chemicals, but not a bleach or ammonia smell. Straight up stunk, y'all. After dealing with it for a few minutes, even letting our door hang wide open to get the smell to dissipate, we couldn't get it to go away, so we called the front desk. They told us it was

"Recommend this one"

4
19/07/2018

Convenient location to interstate. Wide variety of restaurants close by. Comfortable beds. Very pleasant and helpful staff. Breakfast included which my husband was very pleased with. No issues whatsoever

"Clean and Friendly"

5
19/07/2018

This is the place to stay if you're in Cincinnati! The rooms are clean and fresh, everything works properly, and the staff couldn't be more friendly and helpful. The value for the price can't be beat!

"Very Pleased"

5
09/07/2018

This hotel was perfect for us. The location could not have been better. Close to the Newport Aquarium and the Cincinnati Zoo. Many food choices, grocery, any shopping that we needed. The hotel is extremely pet friendly. We don't have a dog, but many people had their dogs. Infact our only issue is our room smelled like pet accidents when we got there. I bought a candle the next day and that solved the issue. The cleaning staff did an excellent job. Breakfast was very good. The staff were very nice. It is hard to find a nice hotel with outside rooms which I prefer. I am very pleased we stayed here.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Daytonakidd! I just wanted to take a moment to thank you for choosing to stay with us at the Best Western Clermont and for your five out of five review! We are located at Exit 65 on I-275, which is Beechmont Avenue. Right around us are lots of dining options for every palate and price range and stores of every type. It is a great location for easy and quick access to Cincinnati proper, Clermont County, and Northern Kentucky. Since we are only five to ten minutes away from Riverbend Music Center, it is also the ideal place to stay for concerts. We love it when our guests bring their furry family members with them. If we happen to find an accident has happened, we have shampoo with special enzymes that takes care of it. I am glad that you like the exterior corridors, I love them, too! One of the things I look for when traveling is safety, and in the care of a fire or emergency, it is easy to get out of the rooms quickly. Please feel free to reach out to us if there is anything you may ever need! Again, we really appreciate that you chose to stay with us, and we hope to see you the next time you are in the Cincinnati area! All the best, Theresa

"Nan"

5
28/06/2018

This Best Western is as convenient as you can get. Being located at 275 and Beechmont Avenue, you have immediate access to the outer belt and Beechmont has many restaurants, stores — just about anything you need. I stay here often. The staff is always friendly and they go out to their way to make certain that I have a pleasurable stay.

"Clean and easy"

3
27/06/2018

We stayed here for a local soccer tournament. The rooms were clean and there was free breakfast included in the price which was decent. I didn't realize it was a hotel with outdoor access to every room. So, just beware, if you have an aversion as I do, this may not be the place for you!

"Very nice"

5
24/06/2018

Friendly and quick check in. Breakfast had eggs, sausage, bacon, waffles, fruit, etc. Very good. Room was clean, beds comfortable. Plenty of towels. Plenty of space to walk dogs with bags available. Had room in building by interstate and facing interstate but did not notice any noise.

"Great Budget Hotel"

4
24/06/2018

This hotel doesn't stand out from the outside, but the rooms are great! They look like they've been remodeled recently, and are very clean. Each room has a mini-fridge and microwave and is quite comfortable. The beds are very firm, but comfortable. Housekeeping does a great job, both in the rooms and at breakfast. We checked in late (11:30 p.m.) and Debbie was very welcoming. Breakfast consisted of make-your-own waffles, scrambled eggs, and meat (sausage or bacon), as well as cereal, fruit, etc. It was very good and well maintained. Our room faced the highway, but we could not hear anything. The hotel was very quiet. My one complaint is that the pool area kept running out of towels. We walked back to the room dripping, but it couldn't be helped! I also wish there was an adults-only time later in the evening, but that's not a big deal. The price for this hotel was great, and it's located right off of 275. I recommend this hotel to others staying in the area!

"Driving thru for hiking "

4
12/06/2018

I chose this place because it popped up as dog friendly. Wow what a nice place. The nice reviews were accurate. Quaint as it was like a motel from the 50's, even had a drive up check in window. VERY WELL MAINTAINED! New landscaping. Very pretty outdoor pool (from a distance for us) Clean, new furnishings. Comfortable beds. Nice staff. Typical breakfast, good coffee. Keep in mind it's motel style where the rooms are accessed from outside. Wasn't a problem for us as there was ample parking. Also there is no elevator also not a problem for us. Only complaint was a aged shower curtain.

"Great place to stay!"

4
05/06/2018

We were visiting family in rural southwestern Ohio, and this was a reasonably close location, with very easy on-and-off highway access. We really appreciated the warm welcome we received on arrival. This makes such a difference when you stagger in stiffly after a long drive. The grounds are meticulously maintained and the room was immaculate. Breakfast offered an excellent variety - Greek yogurt and fresh fruit were my choice, while my husband opted for eggs. The hotel was quite full, and I was concerned that breakfast seating might be too limited, but somehow things flowed very smoothly as some people left as others were arriving. The attendant did a great job keeping the food supply replenished as the guests rolled in. We were a bit too early for pool season, but the pool area looked very nice. There's also a spacious grassy area for exercising pets, playing with children, or picnicking. The hotel is in close proximity to dozens of eateries - walking distance, but I don't advise walking on Route 125. For great walking, running, and general recreation, take a short drive to Woodland Mound Park. We were really impressed with how quiet our room was — no noise from other guests OR the busy highways nearby. This is a great choice for visits to the Cincinnati area and points east.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, TheatreCouple! I want to thank you for choosing to stay with us at the Best Western Clermont and for taking the time to share your experience! We work tirelessly to make sure our hotel rooms and grounds are clean. Since we have ninety-six rooms and are located on approximately 3.5 acres of green space, it takes a lot of time, but is so worth it! We really listen to what our guests say regarding breakfast, and that is how we choose what to offer. We always offer two types of meat proteins, but also have plenty of healthier options, as well as vegan, gluten free, and other specialty products. The women in charge of breakfast take so much pride in making quality food, setting it up in a way that makes the line move quickly, and keeping the dining area tidy. They do a fantastic job. The really nice thing about our hotel's location is that it is secluded, but you are absolutely right, there are tons of restaurants to fit any taste and budget right around us. I am so glad that we are convenient for visiting your family, and we hope that you had a great time while visiting them, and we hope to see you again the next time you are in the area. Again, thank you for choosing to stay with us and thank you for your glowing review!

"Nice place to stay while visting the area"

4
01/06/2018

The breakfast was good with scrambled eggs and bacon cooked just the way I like it! There was no elevator for any upstairs rooms, but the room was clean and comfortable. Nothing special, but did the job. The air conditioner was a bit too active and we had to turn it off to stop from being too cold, but I would rather it be that way than too hot in an upstairs room. Staff was friendly.

"Excellent Stay"

5
01/06/2018

This was our first time at this hotel and the stay was wonderful. The front desk staff were extremely accomodating and helpful. Although this is an older hotel, the rooms are all updated, clean and comfortable. The hotel is quiet and the free breakfast is always a plus! We will be staying here again!

"Worn property - stiff management."

2
30/05/2018

We stayed for three nights to attend the geocaching event at Coney Island. The room we had, although clean, was very small, and greatly overpriced. There were no discounts, ie, Sr, Vet, AARP, AAA available, so we ended up paying almost $475 USD for the 3 nights. I nearly disemboweled myself when I entered the room, as the chair was left right in front of the doorway. The beds were barely double-sized - I'm 6' and my feet were over the edge. Despite that, the mattresses were comfortable. There were only toiletries for a single person. The was a working microwave/coffeemaker and refridgerator, as well as a good flat-screen. Outlets were few and far between. Good thing I brought a power bar. Breakfast was okay - typical for this setting. On the second day there was no fruit available. I suppose this was an improvement over the withered apples that looked like they'd been on display for months. Staff was pleasant, but i was not impressed with this facility, especially after staying in other properties under the Best Western/Plus brand in North America and Europe. Definitely overpriced for the value we received. Suggest you try one of the many newer properties in the area first.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, jiggs111, I am sorry to hear that you did not enjoy your experience at our hotel. I would love to speak with you on-on-one regarding what specifically you felt was "worn." We just finished putting new furniture in the rooms last week, and are in the process of putting up the new drapery. For all intents and purposes, the rooms during your stay are brand new. We use Serta Perfect Sleeper double beds in our double doubles with extra long mattresses. Double beds are three inches less wide than a queen. It is important to us that all travelers, no matter what size, have the best rest possible away from home. This is included in the breakfast. We purchase our breakfast items once a week, and twice a week on sold-out weeks, such as the Geocache event. Electronics are extremely important to the modern traveler, and I can assure you that we have not less than eight outlets per room, including multiple on the lamp, as well as USB ports and aux cables on our radio alarm clocks. If you happen to need more, we do have power strips at the front desk for guest use! We hope that you had a safe trip home and we hope to see you the next time you are in the area. If I may be of assistance, please feel free to reach out! We always welcome guest insights, that is how we decide what amenities and products to offer!

"Met the need"

3
28/05/2018

This was just an average hotel. Has some age on it. The pool looked nice although we didn't use it. The room was clean. My wife thought the beds were uncomfortable, but I didn't notice too much. The breakfast was quite good; they even had bacon, which I don't often see. Staff was nice and efficient. I would stay here again if I was in the area.

"GeoWoodstock 2018"

4
28/05/2018

Would stay again. A little pricey for my taste, was the difference for 3 days vs. 4 days. Breakfast and WiFi was good. Son enjoyed the pool one day that we had free time. Staff was friendly and helpful. Easy access to food and gas and the Interstate I-275

"Terrible customer service"

1
20/05/2018

Our air conditioner did not work, they couldn't do anything until maintenance arrived at 8 am, finally fixed by 12 the next day. Manager avoided me, wouldn't discount the room and gave me a $5 gift card for a future stay, which will NEVER happen.

"Adequate Hotel"

3
19/05/2018

This hotel is satisfactory in every way, superior in no ways. Room is average size. Breakfast is average in quality and variety--no bacon or sausage but plenty of other stuff. Reception was fine--the woman there in the morning more helpful and cheerful than the one on duty during the evening.

"Good option, especially for the east side of Cincinnati."

4
04/05/2018

Close to major roadways, but still a quiet stay in a good location for east Cincinnati. Parking is adequate with easy access. The hotel is aging but maintenance and updates keep this a comfortable hotel. Good room design, average to slow internet. An electrical outlet for plug-in hybrid and electric car owners would be a nice addition.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, DirkD346! Thank you so much for staying with us at the Best Western Clermont and taking the time to share your experience! I can see how many reviews you have written, and on a personal level, I think it is just amazing how many of your fellow travelers you have helped in this way. Thank you so much for your kind words. We are located on Beechmont Avenue, at exit 65 off of I-275, but we are fenced off on a few acres of green space. It feels like a serene little oasis here. We have a great maintenance department, and they are finishing room remodels, which include all new furniture. In the next couple weeks, our pool will be opening soon. It is an exciting time at the Best Western Clermont! I cannot make any promises, but I will look into the possibilities of hybrid plug-ins. If there is any way any of us may be of assistance, please feel free to reach out to us. Otherwise, we hope that you are taking good care of yourself and we hope to see you the next time you are in the area! Kindest Regards, Theresa Tesno

"Hidden Gem, Happy Wedding Memories"

5
26/04/2018

If you would have told me one of my happiest memories tied to my wedding would be a hotel, I would never have believed you. The Best Western Clermont is a wonderful hotel, in a great location, with super clean rooms, and excellent staff. Beginning with setting up my group block a few months ago through our stay, everyone cared. I mean genuinely cared. No fake smiles, no over the top congratulations, it was genuine. The people that work at this place really truly care that you have everything you need, and I even overheard an employee ask a guest if she needed a hug (I think they were there for a funeral). Theresa, who handles sales, went out of her way to make sure we had everything we needed, and even made suggestions for vendors when I asked and shared neat ideas other brides had shared with her. A lot of places will gouge you if you mention you need anything for wedding, but not this place. I really appreciate that the rate was absolutely fair; it speaks to the "character" of the hotel. Being local, I knew this place was there, but never really thought of it much. This is because it is right there on Beechmont Avenue and a stone's throw from I-275, but it is hidden and fenced off. The grounds are kept really well maintained, and there is a lot of grass and trees. My uncle loved walking around in the morning, he said it was super relaxing. My aunt could not find anything to complain about, which, trust me, is huge. Well, the pool is outdoor and doesn't open for a few weeks, but she got over that. She said she will be using it in a couple of months when she comes back to Cincinnati. I read a lot of reviews but have never written one. I am so impressed with this hotel, I felt I should let others know how great it is. If you are having your wedding, coming for vacation, or even if you are just passing through, consider the Best Western Clermont. It was the best hotel experience I have ever had.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Cincinnati Queen! It seriously warms my heart that you took the time to share your experience. Weddings are such important events in a person's life, and that we could be such a large part of that is humbling. All of us at the Best Western Clermont truly care that our guests are comfortable and happy, and if there is something within our power to make a person's stay special, we absolutely will. I am so pleased that you found us and our paths crossed. If there is any way we may be of assistance in the future, please feel free to reach out to us and we are happy to help. Congratulations on the wedding, and from all of us, we wish you a very long, happy, prosperous marriage to come.

"Fine stay right off the highway"

5
15/04/2018

Staff was very accommodating and friendly. Room was clean and had good appearance. Very satisfied overall. Breakfast options were average and what i would expect. Read a complaint about highway noise but I did not hear any at all.

"It all adds up!"

5
09/04/2018

I have stayed at this facility several times now, as I travel back and forth to Florida in the fall, returning again in the spring when I migrate back to northern Michigan. I'm a retired business owner, so I look for the smallest details that tell me how a business is run, beginning with the people that work there,and the business itself thereafter. Beginning with my very first contact on the phone with Theresa, and later when I checked in with Azat, I have been consistently impressed with the staff and their energetic, positive attitude. And then there's the grounds, and of course the rooms. The grounds are impeccably clean, and well manicured,even the oversized dog park, with pick up bags provided. The areas around the outside are well lit at night, and there's a generous amount of parking. ...The rooms are the best part. You can tell someone really thought it through when they designed, and finished these rooms. Everything is well coordinated, with the color scheme,the bedding, and especially the daylight quality of the interior lighting. When I was there, they were even going further, with the installation of bright,angled bar lighting that extends over the work area where a lap top would likely be.A nice addition that is just now being added is flexible shaft lighting that can be adjusted to provide lighting if you're trying to read in bed. Showers are brisk, and can be adjusted to suit every user, and the water isn't just warm,it's as hot as you might like it. And the best part, after a restful sleep, is the breakfast they put on every morning from 6 AM to 9:00. This is a real, hot breakfast, with scrambled eggs,sausage,and bacon.Also included are two types of fresh juice,coffee,bagels,different types of toast,yogurt, and cereal.Hot waffles as well! ...This isn't some skimpy,cold arrangement of muffins,cereal, and watery coffee! It's the real thing. And a wonderful,happy gal named Debbie makes it all possible, every morning for you to enjoy. What more can I say,than this is the place to stay, because if it's the “little things” that count,they all add up at the Best Western Clermont!

"Very clean"

5
08/04/2018

The rooms were very clean and neat. The front desk help was very helpful and quick. The breakfast was one of the best i have had a hotel. You can tell they take a lot of pride in the appearance and the landscaping was in great shape.

"Nanlovessnoopy"

5
31/01/2018

I stay at this Best Western often. The staff is always very friendly and accommodating. When I walk through the lobby for breakfast, they always greet me. It's quiet, convenient and White Castle is right there. Lol.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings! Thank you so much for being a loyal guest of ours and sharing your sentiments with your fellow travelers. We take it to heart when we refer to people who stay with us as "guests" and not "customers." We strive to make our guests feel as welcome at our hotel as they would if they were old friends visiting our homes. If you ever would have any suggestions, or if there is anything we may be able to do for you, please let us know. Otherwise, we will have a room ready for you the next time you are in Cincinnati! Stay warm, take care, and thank you, Theresa Tesno

"Great Positioning."

5
03/01/2018

Clermont is party of Cincinnati which is a huge city. We took the exit #65 off I-275 and to our surprise, there it was right across the street from us, no searching required. The B.W. Clermont is an older facility, however the staff has done a remarkable job at keeping up with the times. Example: It started snowing that evening and we immediately heard a staff member blowing the light snow from all walkways. No chance of slippage or a fall. Katie, in the office was extremely well trained and made our check in very pleasant. We thank everyone involved at this hotel.for making our 1 night stay a very rewarding experience. Keep up the great work every body.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, William! Thank you so much for staying with us at the Best Western Clermont! Our staff is just wonderful and they put their all into making sure our facilities are clean and safe and that our guests are happy. As cold as it currently is in Cincinnati is as warm as my heart is that you had a rewarding experience and took the time to share it. We hope to see you again in the future and wish that you have a happy and prosperous 2018! All the best, Theresa T.

"Awesome"

5
27/12/2017

friendly crew . Clean room. Plenty of towels. Execellent breakfast. Strong internet signal. I have always enjoyed my stay here. Easy access to interstate. Lots of things to do near by. Shopping and restaurants

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Jeffrey! Thank you so much for choosing to stay with us at the Best Western Clermont and taking the time to share your experience. Your assessment of our hotel and the surrounding area is spot on! We are so glad you had a great stay, and we look forward to seeing you in the future. If we may be of assistance, please feel free to reach out to us! All the best (and a Happy New Years), Theresa T

"Wonderful friendly staff, great stay!"

5
26/12/2017

I love this place. Immaculate, inexpensive, very helpful staff. My son moved to a home nearby, and they just had their first baby. Chose this Best Western for convenience, and really like it. I've traveled a lot, stayed at the best hotels, but I sleep better here than anywhere. I left my iPad in my room last visit. They called me as soon as they found it, and sent it to me immediately, along with a Christmas card from the Manager (she's wonderful). We will keep returning,

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Pgoldberg7! Congratulations on the grandbaby! I am so happy you had a great stay with us, and especially happy you got your iPad back so quickly! We are not the type of hotel with room service and spas, but we do our best to provide five star cleanliness and customer service. Congratulations again to your growing family and we hope to see you again the next time you visit Cincinnati. If we may be of assistance, please let us know! All the best and a very happy 2018, Theresa

"Excellent stay"

5
11/12/2017

Was a wonderful stay, everyone was very professional and courteous. Lots of great places to eat within a short distance. Was a good distance from downtown, not to far away but enough to be out of the city

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Chris! I am so glad you stayed with us and took the time to share your experience. You are absolutely right! We are located on the southeast side of the city where State Route 125 and I-275 intersect, so it is about a fifteen minute drive to get to downtown. Being that we are located near such a major intersection, there are a ton of restaurants, everything from sit-down to fast food. We hope you have a great holiday season, and we hope to see you again the next time you are in the area! All the best, Theresa Tesno

"Nice Hotel!"

4
11/12/2017

Staff were extremely helpful and accommodating. Would recommend this hotel to anyone! The beds could be better, but that was my only concern. For an older hotel, this place is very nice and well taken care of.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, 102nicke! We really appreciate that you chose to stay with us and will be recommending people stay with us, too! It makes us happy when our guests are happy, and when our guests are happy enough to share their experiences online, that is just the cherry on top of knowing we are doing a good job. Please have a safe and happy holiday season, and reach out to us if you may need anything. We hope to see you again soon. All the best, Theresa Tesno

"In a class by itself"

5
08/12/2017

This place continues to amaze me with both its staff, and the facility itself. When I checked in on November 29th. after eight hours of driving,I was enthusiastically greeted by both Jessica, and my favorite,Theresa,that I've dealt with before on previous stays. I got my favorite room, that I reserved almost a month before, with “Azzat”,another outstanding staff member who listens well and does his best to please. The rooms here are amazingly quiet,impeccably clean, and tastefully appointed. Lighting is bright,the TV remote is easy to use,and the beds are so comfortable, it's hard to stay awake! The bathroom offers chair height toilets, and an invigorating shower that finishes up with thick thirsty towels. ...Nothing gets overlooked, and the free breakfast is the best I've had at a hotel,ever. A unique blend of meticulous planning and design, matched with an unparalleled professional staff, that produces the optimum experience, unequaled in the area for the discerning traveler. A rare find it remains, and in a class by itself, it shall stay!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, CurmudgeonOne! Wow, what a great testament to our hotel! We are so glad to have you stay with us. What I love about TripAdvisor is that people can share their experiences. We work really hard to make sure our hotel is clean, safe, and maintained, and we work hard to make sure everyone is treated like a VIP and has everything they may need. We take so much pride in our job and in our hotel, and it means a lot that you have such wonderful things to say about us. Please have a happy and safe holiday season, let us know if there is anything we may be able to do for you, and we look forward to seeing you again in the future. All the best, Theresa Tesno

"Very nice"

5
05/12/2017

Stayed here while on the road. Very nice hotel. Great location. Restaurants within walking distance. in them morning, the breakfast was the best I've had in a hotel!!! Was terrific. If in the area, will for sure stay here again.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Patty! We appreciate that you took the time to share your experience and impressions of the Best Western Clermont with others. You have quite a number of reviews under your belt! We work really hard to make sure our guests have a superior experience. I am glad you had a great time and that you had the opportunity to enjoy our breakfast! Best breakfast you have ever had a hotel is high praise. We do our best to include offerings ranging from the traditional to the healthier side of the spectrum. And, of course, you are right about the restaurants--if you feel like grabbing a bite elsewhere, there are plenty of options around us. We do you hope you will be in the area again, and we hope you will stop in and say hello! Thanks, Theresa T.

"May come back "

4
05/11/2017

We stayed here on our way south. We needed a midway stopping point. We were very unsure where to stay but chose here based on reviews. Confusing to get to a little but convenient. Friendly staff. Very updated. Good all around! Reviews really appropriate!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Britta! I am so glad you chose to stay with us and took the time to share your experience with your fellow travelers! We work really hard to make sure our hotel has five star cleanliness and service, and our maintenance engineer does a great job keeping our property updated and in working order. We hope to see you again the next time you pass through.

"Great hotel!"

5
30/10/2017

Check-in and chexk out were fast and easy. Hotel is right off of the highway, which is nice. It was also relatively quiet, and we were on the 1st floor. Teresa was very nice, always answered the phones, and took the time to print out a list of local restaurants. Breakfast was hot, and nice....they offered a to-go breakfast when we woke up after it ended, which was cool. Beds were a little too firm for my liking, but I was pleasantly surprised at how nice the furniture was. It was also clean to the level you'd get at a 4 or 5 star place. Overall, no complaints!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Greetings, Victoria! Thank you so much for your kind words! The Best Western Clermont is rated as a 2 1/2 star (star ratings are based on amenities, not quality), but we strive to give 5 star service and cleanliness, at a good value. We hope to see you in the future, and if there is anything we may be able to do for you, please just let me know!

"A surprising find!"

5
17/10/2017

Went there without reservations. Front desk personnel very nice and accommodating. This location is a motel rather than a hotel. Our room was clean, quiet, nicely appointed, great beds (2Q) and linens. Bathroom small but very nice; good shower, nice shampoo, conditioner, lotion. Good breakfast. Was a little tricky finding the place at first (it's tucked away off a small street), but once we knew where it was, it was no problem getting onto the highway from there. Would definitely stay there again. Much more reasonable price-wise than other places in the area.

"Great Stay!"

5
17/10/2017

WOW! I had the pleasure of staying at the Best Western Clermont Hotel and I was overwhelmed with the staff and cleanliness. Breakfast was great and the attendant was wonderful. The rooms were quiet and clean, but most of all the beds were SO comfortable! I will be staying here again on my next visit to Cincinnati.

"Manager went over and beyond for everyone"

5
17/10/2017

We booked two rooms here for three nights while visiting the ark encounter. We met Teresa at front desk and what a joy. She is pleasant and willing to help in any way. The rooms were clean and the bed although just full size were comfortable. The breakfast is great with full line of breakfast items and not prepackaged stuff. Well presented and hostess very nice. I observed a checkin of a bus load of seniors citizens and they had not designated that they needed all ground floor rooms when booking and Teresa handled it with such grace and ease. Great job to all.

"Excellent Stay - Can't Wait to Come Back"

5
14/10/2017

Don't let the exterior entrances fool you, this is a high quality, extremely comfortable property with an outstanding staff! I was impressed from the moment that I pulled in and saw the fresh paint on the exterior and the incredibly clean and modern design in the lobby and breakfast room. The room did not disappoint either. I slept better on that wonderful mattress than I have at home in months! I can't recommend this property enough and I can't wait to visit again for my next trip to Cincinnati!

"CLEAN CLEAN CLEAN"

5
08/10/2017

Cleanest , best maintained hotel I have ever stayed in. Staff are top notch working hard to ensure a great experience. All outside and inside facilities were very well maintained. Staff were busy pressure washing outside and checking rooms and taking care of them , ensuring all remained top notch. Check in was fast and professional, area was very clean... Breakfast is served in a nice clean room off of the office area. Great value and many options for food/shopping nearby.

"Hospitality first"

5
05/10/2017

We stayed in this nice hotel. The reception we got was warm and we got good information over what you can do in Cincinatti. We received an upgrade and had a spacious room. In the morning they serve a wonderful breakfast. Every staffmember we met was always very friendly and helpfull.

"NOISY"

3
25/09/2017

If staying on 1st floor be prepared for a noisy night if there is someone above you sounded like a herd of elephants walking above bed or something upstairs was squeaking 1st room was dirty and rug was threadbare I won't be stay there again

"Best Western Clermont"

5
19/09/2017

The staff is professional, courteous and helpful. They go out of their way to ensure your stay is going well. Free high speed internet and breakfast make the value even better. Clean rooms and comfortable beds make it a relaxing stay. Pet friendly so all family members can stay.

"Critique"

5
15/09/2017

I stayed here before on my way back from Washington on my way back to Virginia. A friend and I rode up just for the weekend. I was married to a girl from the area and have always liked it so I came back for a visit.

"Clean motel"

4
15/09/2017

Extremely clean and fairly comfortable. Lobby and breakfast area seem newly remodeled. Breakfast items were hot, good quality and nice selection. $100 for a weeknight seemed pricey though for an outdoor entrance Motel room, but compared to others in the area it was a decent price.

"Pick This One!"

5
15/09/2017

Very friendly and helpful staff. This was one of the cleanest and nicest hotels we have stayed in. The breakfast was over the top in quality and variety. Value far exceeded the price we paid for our stay. Highly recommend this hotel.

"Nice Place"

4
15/09/2017

Grounds and parking lot were clean w/no holes or trash. Dog area spacious w/ bags & disposal container. Felt very safe. My second stay at this hotel. Room clean and comfortable. We were able to get later check out.

"spending night for event in town"

4
13/09/2017

My husband and I came to Cincinnati for a concert and I found this hotel online while comparing prices and location. We didn't want to stay too far away because we like to taxi most of the time. The hotel was very reasonable in price and clean. The staff was very friendly.

"First-time stay"

5
12/09/2017

Had a great stay clean and comfortable room. Outstanding breakfast. Outstanding service great location everything during our stay was within 10 minutes. I will be going back next year and will be staying here again .

"Better than expected"

4
08/09/2017

Hotel was better than expected. Rooms nicely updated. Breakfast area is a little small, but accommodating. Typical breakfast items. Access to hotel is a little difficult to find. But easy access to highway.

"Great place for teams to stay at!"

5
05/09/2017

Very accommodating, very clean, friendly, great location, would stay again if we go back for tournaments! Wish it had a hot tub but pool was nice. Would stay again... wish they served breakfast till 930 but it was still a nice spread

"Best hotel and stay I've had in a long time"

5
04/09/2017

Everything at this hotel was geared toward the sucessfull stay of the guest. Everything was quality and done to perfection. Not a hotel that cuts every corner they can. This was all quality in every expect from the room to the breakfast. Great stay and would do it again.

"Trip for Eclipse"

3
29/08/2017

Staff at front desk was friendly & helpful gave us help about traffic for the next morning to be on our way home. Room was comfortable and clean, bathrooms need updating. Lots of choice for breakfast, need to pay more attention to keeping hot food filled.

"The Only Place to stay!!"

5
28/08/2017

This staff puts the BEST in Best Western......They are always helpful, informing us of Rewards or specials going on and upcoming. From the front desk, housekeeping and maintenance, they all have wonderful personalities....

"concert at Paul Brown stadium"

5
23/08/2017

Excellent stay, I wold stay here again while visiting in Ohio.The staff was excellent the suite was just right for the two of us I felt safe here. The grounds were well kept. There were restaurants all in the area of our stay shopping mall near by we slept good ate good shopped and had a great time at the concert. Perfect weekend

"BYOfan"

3
22/08/2017

Air conditioner only goes down to 70 so you need to bring your own fan. You need to get up early to get food and juice that is not watered down. Room was quiet. No extras...just average. OK for the $$.

"Awesome For the price"

5
21/08/2017

We stayed overnight on our way to view the eclipse and had a great stay. The hotel was awesome for the price. It was clean and decently updated! I was not nervous walking into the place. We stayed with my 3 year old son and our 9 week old service dog in training (they do allow pets). Breakfast was your normal continental and was overlooked by a worker. Not busy at all. Very impressed and would definitely stay again.

"Updated and Clean, Noisy on side facing 275"

4
19/08/2017

I spent one night at the BW on my way to the tennis tournament in Mason. The bed was very comfortable. The shower had hot water, and the bathroom was clean. My room faced I-275, which was quiet through the night, but got noisy about 6 am.The hotel has two levels, with the second level only accessible by stairs. If you have mobility issues, ask for a room on the ground floor, facing the inner parking area. The breakfast was the usual: waffles, hard-boiled eggs, cereal, juice, and breakfast breads. Check-in and check-out were pleasant experiences. I'd stay here again. Normally my husband tries to book a Marriott Courtyard or Residence Inn. Although this hotel is a bit more dated, the updated room was nice.

"Very pleased"

5
18/08/2017

I was very pleased with this motel. I was fearful it would not be clean, on the contrary the room was very clean and nicely decorated. The staff was incredibly helpful and kind. I would stay here again if I pass thru Cincinatti. I was pleasantly surprised.

"great meal"

5
12/08/2017

The staff was extremely helpful. The room was very clean and comfortable. The full breakfast was incredible. I cannot say enough about the staff. They gave us very helpful information on attractions in the area and how to find them.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, Edward M, Thank you so much for staying at The Best Western Clermont and taking the time to share your sentiments with your fellow travelers! I am so glad to hear you liked the breakfast and our suggestions for things to do. Helping our guests uncover neat things in Cincinnati and the surrounding area in line with their interests is one of my favorite parts of the job. Again, thank you so much, and I hope you come stay with us again in the future. Best Regards, Theresa T.

"Excellent considering the price"

5
11/08/2017

Place was clean and everything worked great. Bed was comfortable. Pool was very nice (there was areas to sit in the sun or shade). Breakfast was great (scrambled eggs, bacon, sausage, fruit, bagels/muffins). Parking right in front of your door.

"Like the place"

5
11/08/2017

It's close to riverbend. Like the outdoor pool. Very affordable. If you're looking for luxury, this isn't the place for you. But it is clean. Lots of pizza delivery places around. Easy to get to off the interstate. *&%$#@#$%^()&^%

"Very comfortable in E Cincinnati"

5
11/08/2017

We have come twice to visit family in E Cincinnati and were very pleased to have discovered this Best Western Clermont hotel. It has been remodeled extensively since were were there in 2015, and we enjoyed it even more in 2017. Very convenient to our family as well as restaurants, convenience stores, and such on Beechmont Ave. In 2017 we were attending a funeral, and the hotel staff offered a bereavement discount as well as compassion. Really super breakfast and even 4 "to go" breakfast bags because we left so early for the airport.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Paula H, We set up the bereavement and care discounts to help guests of The Best Western Clermont defray travel costs associated with the loss of loved ones, visiting the sick, and coming for medical procedures. These are unexpected expenses, and it is our way of showing we care. On behalf of all of us, we are so sorry for your loss. Thank you for choosing to stay with us again, and if there is anything we may be able to do to help you in this time of loss, please let us know. Best Regards, Theresa T.

"4 star"

5
07/08/2017

Very nice, very co0nvenient, staff was very helpful.......only problem was the shower faucet and water spout was very loose...notwell constructed.....needs some attention......room was confortable and clean.....can'tget any better thanthat

"Good choice"

5
06/08/2017

Pleasantly surprised by this hotel! Newly remodeled, clean comfortable, quiet room. Nice breakfast area (although small) with decent selection, & a clean pool. Friendly staff. Close to many dining options & activities.

"Good for the value"

5
31/07/2017

We enjoyed staying at this hotel overnight. Everything was clean and as expected. We did not try the breakfast in the morning as we were headed out early. The staff was friendly and we were happy with the overall appearance with the hotel. Would like if they had elevators however for the second floor rooms.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, Melanie R., Thank you for sharing your experience with the TripAdvisor community and for your kind words! We do not have elevators, but we do take guest suggestions and track them. If someone needs first floor, more often than not that isn't a problem, and we are also happy to assist with luggage. If you are back in the area, please stop by and have breakfast with us. We would love to see you again! Thank you, Theresa T.

"Very good breakfast"

4
26/07/2017

I recently stayed at this BW. I was impressed with the breakfast. However, I checked in at approximately 940PM local time and was told both the pool and the fitness center close at 10. I was also told they both open at 9am. I was surprised and disappointed about the fitness center. The next morning at check-out the manager asked about my stay and I voiced that I thought the fitness center should have longer hours. He made a noise but did not even acknowledge my statement. Why ask how everything was but not even recognize my statement???

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, kiki c! Thank you so much for taking the time to share your experience at The Best Western Clermont with the TripAdvisor community! I am glad to hear that we impressed you with our breakfast. We have a ton of offerings on the buffet, and if you have any dietary restrictions (turkey meats instead of pork, dairy free, gluten free, etc), just let us know. We have additional items available upon request! The fitness center's hours are from 6AM until 10PM and our outdoor pool's hours are from 9AM until 10PM. The hours are set at 10PM so as not to disturb sleeping guests. Part of my role is tracking guest sentiment, so I really appreciate you sharing your experience and that you voiced extended hours for the fitness room. Please feel free to call me at 513-528-7702 to let me know if you have any other suggestions or insights. We do not just seek to meet, but to exceed guest's needs and expectations. Everything we do, we do for our guests. Best Regards, Theresa T.

"Beautiful Hotel"

5
26/07/2017

They lady that checked us in was very helpful. I accidentally book my reservation for the wrong month but she fixed it and we was able to stay. The rooms were clean and we loved the pool. We will Definitely stay here again!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, Z8791NVdannys, I appreciate that you stayed with us at the Best Western Clermont and am pleased you had such a wonderful stay! The woman who checked you in says hello, and she is glad she could help get everything straightened out for you. Our housekeepers do a wonderful job, as does the man who cleans our pool every morning. We look forward to seeing you again, and if there is anything we may be able to do for you, please always feel free to reach out. Thank you, Theresa T.

"Great pet-friendly hotel"

4
26/07/2017

This was a great place to stay with our Labrador retriever. There was a very nice place to walk the dog. It is conveniently located right off of I-275. The staff was very friendly. The breakfast was a typical breakfast buffet with scrambled eggs, bacon, sausage, waffles, assorted muffins, seasonal fruit, yogurt, cereal, and juice.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Hello, Heronmom! Thank you so much for staying with us at The Best Western Clermont and for writing a review! We are more than pet friendly, we love pets. They are a part of the family, and it just feels right that they should be able to come along. For those with allergies, we keep certain rooms pet free. We would love to see you the next time you are in the area, and please feel free to swing by the lobby with your Labrador retriever, belly rubs are always free! Thank you, Theresa T.

"Comfortable and Convenient"

5
25/07/2017

We stayed at the Best Western Clermont because of its convenient location near I-275. For me, it's most important that a hotel have good mattresses and comfortable room temperature. The mattresses were great, and the thermostat made it possible to adjust the room temperature precisely. The rooms were very clean and the staff was friendly. The breakfast (typical hotel breakfast) was great, but the hours need to be adjusted later. 6-9 is too early for weekend travelers. This led to a lack of seating on Saturday morning as families with young children hurried in just before 9:00. Our family enjoyed swimming in the outside pool, which was clean and well-maintained.

"Clean, old-fashioned motel"

5
23/07/2017

I am very particular about cleanliness and I would definitely stay here whenever I am in the area. Room was quiet. I parked in front of my room door. The staff was friendly and professional. Breakfast was clean and had variety.

"Nan"

5
19/07/2017

I had a wonderful stay at Best Western. The staff was very helpful and sensitive to my needs. The room was clean and cool on a very hot and humid day. Breakfast was hot and fresh. The location can't be more convenient. I will be back.

"Very dated"

3
15/07/2017

This is a motel style hotel that we chose because of its proximity to a regatta venue where my son was rowing at. The property is very dated. Bathroom small and "plastic" style. Covers, sheets and bed linen all very old fashioned. Bath towels old and relatively small. I didn't expect much truthfully, but this was sub standard at the rate they charged. (And I get it that once that massive regatta is on that's their time to jack up the rate). If not for the great front service I would give this property a two.

"A great deal"

4
13/07/2017

We stayed over spring break and just loved it. Very convenient, right off the freeway,.Glad I read the reviews before we went, because finding the entrance was a little tricky. Breakfast was great and the staff was very welcoming. Would stay again if we are out that way.

"July trip"

4
11/07/2017

Staff was friendly, helpful and efficient in providing directions and getting around the area. Breakfast area was clean and well-stocked. Beds were not too soft. Overall appearance was good and I would recommend this hotel.

"Great hotel!!"

4
10/07/2017

We had an amazing stay at this hotel. We Came for a concert at riverbend. The pool is so clean and top notch! Everyone that works here is so Accommodating and we will all certainly return. We usually stay at another hotel nearby, but the hospitality, and care of this property makes me feel like we can come back year after year. And it is very easy to access from the highway

"Nice, clean, cool"

5
08/07/2017

We enjoyed that our room was on the first floor and our vehicle was parked right outside the door. Room was clean and the air conditioning was cold. We were in town for a family getaway and we enjoyed our stay.

"Great place to stay!"

5
23/06/2017

Very helpful and friendly staff. Love the location. Great breakfast and the rooms are very nice with comfortable beds. Nice pool that is taken care of very well. I have stayed here many times and have never had a bad experience.

"Arrival was not a good experience"

3
19/06/2017

They tried to recharge me the 430.00 again and spent 15 to 20 minutes trying to get it figured out. Thank god I saved my proof of paying in my email even tho it took the clerk forever to get all straightened out.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, Ms. H, Thank you for letting us know about your experience. I want to assure you that we did not want to double charge you. There were issues out of our control due to how your reservation was booked. Hotel employees are every bit as frustrated as our guests when there are issues with reservations. When a reservation comes from a website other than Best Western, especially when they are prepaid reservations, hotel employees are often lacking the information needed to rectify the situation quickly. We often cannot access any information about the reservation, and are left doing online searches for phone numbers to try to track down the company that made the booking. We then have to sit on hold waiting for a customer service representative from that website who can explain to us why the reservation is not showing valid and how to fix the problem. Please accept my apologies for the frustration, and feel free to reach out to me directly if you would like to discuss this further, or would like insights into how to prevent this from happening in the future, be it at our hotel or others. Thank you, Theresa

"Motel"

2
19/06/2017

This Best Western was closer to an old motel. They all had outside room access. My room was 82 degrees when I entered later at night. It took it all night to cool the room into the mid seventies. The carpet was coming up just inside the doorway. The room did seem to be clean. The wifi kept going in and out (too far from access point). I woke up with two bug bites on my arm. I don't think this hotel deserves the 2.5 star rating. The room wasn't worth the cost. The best thing about this motel, was the location to the freeway. I didn't try the breakfast.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, V6464LO, Thank you for taking the time to share your experience and again, accept my apologies for the issues you encountered. When I received your email, I took the room out of order and issued a thorough inspection by our maintenance engineer. No bug issues turned up, but we did notice the air conditioner was a little weak if it was turned to 'Auto' instead of 'On.' We reset the air conditioner and it blew cold very quickly, then we removed the unit and washed it. I appreciate you bringing it to my attention so we could get it fixed! We do have a great location and our rooms are very clean. Please feel free to reach out to me directly if you would have other concerns you would like addressed. We would love to have you stay with us again. Best Regards, Theresa

"Not what expected"

2
19/06/2017

Well. Do not out a family with 3 kids in a room that clearly has been smoked in, had no padding under the carpet as the flooring was carpet tile and had water damage as the door casing was swollen and had nails exposed over 1/2" put of the wood. We were given another room that did not smell like smoke, did have actual carpet with padding and no exposef nails but when the manager says they would give me a discount for the issues I do not feel like 20.00 for a 3 day stay is very customer accommodating.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, DavidsX8089CN, Thank you for choosing to stay with us! I want to commend you for calling the front desk as soon as you noticed the issue, so we could get you moved to a different room. I am so happy you were in a room that was not to your liking for only minutes instead of three nights. Maintenance was dispatched first thing in the morning and addressed the issue. Best Regards, Theresa

"vacation stay"

5
18/06/2017

clean hotel and good service. visited the cincinnati area to attend a concert; looked for a Best Western hotel as i have had great service with Best Western and i am a Best Western Rewards member so i also wanted to get reward points. Very satisfied with the hotel and staff and would select this hotel again in the future.

"Quiet and clean"

4
06/06/2017

I have stayed here a lot over the last 7 years . for the area you cant beat the price and quality you get . Room is cleaned daily .Quiet for the most part . Convenient as in close to a lot of restaurants , and stores

"Nice except the Pressure Washing above my head!"

3
30/05/2017

Nice, clean, somewhat reasonable rates with AAA discount. Placed me and the people behind me beside each other right down from the office. The other building was seeminly empty due to zero cars parked in front of it. A little while into my stay, they started pressure washing directly above my room. Called and suggested I move my car so it didn't get wet. Was trying to rest up for a big dinner presentation. Moved my car, tried to sleep again, the noise was too much. Left and went to another hotel. Ridiculous to not have placed me in the empty building when they had to know they were going to be pressure washing exactly above the room they put me in.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good afternoon, 722sharig, Thank you so much for sharing your experience with your fellow travelers! The Best Western Clermont is a peaceful and clean property, especially so during the midafternoon hours. During this time, most guests are out-and-about, those who are checking-out have already done so, and those who are arriving have not yet checked-in. As there are generally few guests on the property during this time, we perform regular maintenance and cleaning of our common spaces. I remember calling all guest rooms as a courtesy before we began the pressure cleaning (we certainly do not want anyone's cars dirty or having water spots on our account!). Had I known about your situation, I would have happily moved you to a different room or checked with maintenance to see what options would have been available. Our guests' comfort is our utmost concern, and I know how I feel when I am interrupted when preparing for presentations. Please accept my most heartfelt apologies, and if you would like to discuss your experience in greater detail, just reach out to me. Best Regards, Theresa

"Good value"

4
23/05/2017

Stayed here for two nights. Nothing super-fancy, but a good value--especially for a pet-friendly hotel. Clean, recently redecorated, so looked great. Bed comfort was great. Staff was very accommodating.

"Very Helpful"

4
22/05/2017

Their staff was amazing and helpful . The lobby is very updated , they had a great breakfast arrangement. Had very comfortable beds. Would definite stay again! The location was great to restaurants, shopping, and our teams regatta! Thanks

"Good value"

3
18/05/2017

This is an older "motel" type inn. But don't let that deter you. It was very well kept up with fresh paint on everything including the inside of the rooms. The grounds were neat and well- maintained. The neighborhood felt safe as well. It is right next to the interstate, so there is some highway noise, but it didn't bother us.The rooms were just average hotel décor, but they were very clean and everything worked as it should. We had five rooms and they were all clean and well-maintained. The breakfast buffet was very nice and well- presented. The staff was very friendly. This is a good value for the money. I would stay there again.

"Room"

3
15/05/2017

I reserved on line an called the hotel to verify a first floor room. When we arrived,I was told Room was on the 2nd floor, the Night Manager said she (they) can't change a reservation. I volunteered to pay the extra charge if there was one. Motel couldn't have been half full, it was after midnight. She was almost nasty. She needs to talk to the manager about their policy. Really poor customer service!

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear williamrO5080JD, Thank you for sharing your experience. I know I would be frustrated if I have a special request that was not fulfilled (it happened to me before, it is not pleasant). Though we take special requests, we cannot guarantee them. Unfortunately, when reservations are made through third party booking channels, hotels are contractually obligated to provide the room type and dates as booked. It is similar to subcontracting. Had the reservation been booked through Best Western, we may have been able to change the room type with a click of the button and had you on the first floor. In situations such as yours, it is as frustrating for the guest as it is for the staff. We truly want our guests to have the best experience possible and we take a great amount of pride in making our guests feel comfortable. We all feel let down when we cannot accommodate a special request. Please accept my most heartfelt apologies, and feel free to reach out to me directly so we can discuss this in real time. Best Regards, Theresa

"Very safe and comfortable"

5
14/05/2017

This was my first time traveling alone and I felt very safe. It was convenient to my plans. The room was clean and very comfortable. Breakfast was delicious with great selection. I will stay here again.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Dear WendyWoo1011, Thank you so much! The Best Western Clermont is conveniently located on the southeast side of Cincinnati right off I-275. We are at the end of a side road and have a fence separating us from Beechmont Avenue (State Route 125). That, combined with a multilayered security system, has prevented us from having any kinds of issues. A lot of our guests like the exterior corridors so they can keep an eye on their boats, cars, motorcycles, and possessions. And thank you for noticing the cleanliness and breakfast. We note what our guests like and what they do not when making our breakfast selections. If you ever need non-dairy, gluten free, or turkey meat options, let us know! We hope to see you again the next time you are in the area. Thank you so much for taking the time to share your experience, it is so truly appreciated! Best Regards, Theresa

"OK for overnight stop over"

3
07/05/2017

En route to nashville we needed a stop over near Cincinnati and our preferred one in the SW was full. Went 15 minutes out of our way to find another BW, this in the south east quadrant. This is one of the low end BW's i.e. old thin wall motels, recently renovated and cleaned up. Good points; short notice availability, all staff really friendly, clean large rooms. Bad points; noise from people accessing their room, poor beds and terrible sheets or mattress covers that cause sweating, thin walls.

"Very clean and comfortable"

5
04/05/2017

they staff was great at check in and very friendly. I found the room in excellent condition, very clean and without any of those "hotel odors" you sometimes run across. The bed was very comfortable and shower pressure was fantastic!

"Best Western Near Lake Harsha"

4
01/05/2017

Hotel is always clean, desk personnel helpful and prompt during check-in and check-out. Beds are very comfortable, room larger in size vs standard hotel rooms. Air conditioner/heater was very loud but provided "white noise" which we appreciated. Request a room facing away from freeway to limit noise. Breakfast has standard options with some hot foods.Price was high for this weekend - not a great value when only staying for 8 hours.

"Can't Go Wrong"

5
27/04/2017

We stop at this hotel each year on our way back from our annual golf and are never dissatisfied with the value or the service we receive. Shopping; Services and Restaurants are all close by for your convenience.

"Smells"

1
23/04/2017

We stayed here for a soccer game in the area booked thru a sports travel company. All the rooms facing the Big Boy restaurant smell, smoky and musty. People stand outside and smoke and the smell comes in the rooms. Even the staff smoke right outside the front entrance. Rooms are shabby, walls paper thin and you can hear everything from every other room. Do not stay here! I would have left if not staying with the soccer team.

Theresa T, Director of Sales at Best Western Clermont, responded to this review
Good evening, I would like to apologize for the issues you encountered. The smell of cigarettes is extremely invasive. All of our rooms are non-smoking, and to reinforce this, we verbally advise and have our guests initial agreement at check-in to the $100 cleaning fee if a guest smokes in the room. Additionally, every room has a placard serving as a reminder of the room's non-smoking designation and the penalty for smoking in it. This is to deter smoking in the room in the first place, and to cover the expense of taking a room out of order to perform a deep clean, including the use of an industrial air sanitizer. If we see a guest outside smoking with the door open, we kindly ask they close the door while smoking and give that room special attention after check-out. I have reviewed the deep cleaning logs. The rooms in the area you mentioned are currently occupied, and as such, I am currently unable to do an inspection. When they are free, I will inspect them myselves. It is our policy that our employees who smoke do so in the designated smoking area, wash their hands after, and Febreeze their garments. That designated area certainly is not right in front of the front door. We do not want our guests walking through smoke or have the smell in the lobby any more than our guests want that smell in the room. Thank you for bringing this to my attention, it will be investigated and addressed. Please feel free to reach out to me directly at 513-528-7702 so we can discuss your experience in real time. We have operating procedures in place to prevent guests from having your experience. I would welcome any input you may have on how we can fortify these. Yours, Theresa Tesno

"Good value, friendly service, find another breakfast"

4
10/04/2017

Don't write off this place because it is a 'motel'. This property has been recently renovated and my family and I did not feel unsafe at all. The location was convenient to Lake Harsha (for a regatta) and Cincinnati. Staff incredibly friendly. Fitness center brand new. Rooms clean, but pullout bed not comfy and full size beds a bit uncomfortable. If you have gadgets to plug in, you won't find many outlets and none at nightstand. Consider skipping the breakfast if place is full -- not worth the hassle unless you're only going for the Greek yogurt or bagged instant oatmeal.

"Pleasantly Surprised."

5
09/04/2017

I really classify this hotel as a motel. It was clean. The staff was very courteous and accommodating. I was skeptical going in as this was the only place we could find a room available. But the experience was great and I would stay here again!!

"A rare find!"

5
04/04/2017

It's rare, but every so often you stay at a hotel that is so perfectly planned, and perfectly managed, that you want to keep it a secret, but that wouldn't be fair to travelers that are looking just for what I found, nor to those who worked so hard to make it a reality, including the wonderful staff. Starting with a direct phone call, I got a clear speaking young lady named Theresa, who meticulously took my reservation, and who listened to my needs, then promptly sent a confirming E mail, just seconds later that accurately detailed my stay in every way. When I checked in, on April 1st, I was greeted by an equally impressive, articulate young man named “Azat”, who gave me a nice quiet room,just like I asked for when I made my reservation. ...No surprises, no excuses! The room was impeccably clean, professionally decorated,and with subtle,but significant improvements compared to the other places I've stayed, that promise everything, but then fall short. The lighting was uniformly bright,with white light,not dim yellow. The TV remote was easy to understand, and internet access was fast and easy. The toilet was quiet and quick,not like other places, where the toilet sounds like Niagara Falls. The shower head had numerous settings from brisk to gentle,and nothing was cramped. The bed was like sleeping on a cloud, and the pillows held your head perfectly level. For those that have learned to stay away from anything close to the ice machines, and vending area,you'll appreciate that the ice machine, the laundry facilities, and the vending machines are all enclosed in a separate annex, at the end of the facility, and behind sound proof doors. I was only about a 100 yards away from a busy interstate,but once you're in your room you'd never know it. ...It was quiet. Somebody gave this place a lot of thought in the planning process. But, the best part was the next morning, when the hotel serves what I consider a gourmet breakfast in a sparkling clean dining area, complete with everything you'd want to start the day. Waffles, scrambled eggs, sausage, bacon,bagels,muffins, several kinds of toast, choices of juice,coffee,etc.and even fruit and yogurt. ...I was stuffed! As I left for the final leg back home to northern Michigan, my last conversation was with Debbie, who wanted to know how things went during my stay. I told her what I'm telling everyone now, this is a first class place, with first class staff. I can't wait to return next fall. It's a rare find, that's going to be hard to keep secret. So, I won't even try. Stay here, you'll be as impressed as I was. And that's coming from an old Curmudgeon.

"Ok...just okay"

3
30/03/2017

Booked this site online, but pictures were not totally truthful. The hotel was an older style, exterior entrance facility. Room was musty smelling and small. Desk staff was friendly. Location was ok, but entrance was awkward - through a neighborhood. Lots of mid-range/low end shopping and restaurants.

"Horrible Customer Servicewe"

2
27/03/2017

Room was clean and everything in good working order. Pull out bed in suite was terrible. Breakfast ended one day just because...?? Stayed on a weekend yet there was never any biscuits and gravy? I received zero points for a 2 night suite stay?? This hotel was rude inconsistent and uncomfortable post check in.We will never stay in this area or hotel again.

Theresa T, Director of Sales at BEST WESTERN Clermont, responded to this review
Good afternoon, Mommyof4hoosier, To begin, thank you for sharing your experience. I reached out to you to see if you have a convenient time so we can discuss your stay. Your experience seems to be atypical for our hotel, so I would really value your insight. Points typically post three to five days after check-out. I pulled a report and it shows your points posted on March 27th. Please check your point balance again, and if it is not showing your points, I am happy to reach out to our rewards department directly to rectify this. Our breakfast, like most hotels, is offered for three hours, because that is how long we are licensed to serve food. Our breakfast hours are from 6AM - 9AM, and we happily pack breakfasts for those who were unable to make it during regular breakfast hours. I have reviewed security footage and the breakfast did not end early, but I understand how it can seem to just disappear. We do offer biscuits and gravy at times, but during your stay, bacon and sausage were the meat offerings. We are in a renovation process which will include new sofa sleepers. I am very disheartened to hear you felt uncomfortable and treated rudely. I will try to reach out to you again to find out what exactly happened during your stay. Please also try to reach out to me, because I truly want to know. Best Regards, Theresa

"Pleasant comfortable stay"

4
21/11/2016

I had a very comfortable 3 night stay. I could bring my dog which is why I chose this hotel. The room was clean and the bed was comfortable. Loved having a warm breakfast as it was rather chilly outside. The location was great and easy on and easy off to go site seeing, Being by myself I felt very safe. Room was quite even those the hotel is close to the highway.

"Stay at Best Western in Cincinnati"

5
19/11/2016

This hotel just seems to get better every time we stay. Very clean and helpful staff makes the stay pleasureable. One of the best breakfast bars around. Always look forward to staying here. We have been using this hotel everytime we visit our daughter. Very quiet and efficient staff. They have all the amenities you could ever need.

"A great hotel with awesome staff that care"

5
13/11/2016

My mom and I were looking for a place to stay south of Cincinnati so that we could visit my Uncle who had just had a stroke. We felt at home as soon as we walked into the hotel. Over the course of three days we were so impressed with the owners and every staff person that we met from the front desk to housekeeping. I made one suggestion and a change was made within 5 minutes. There is a Central Asian proverb that says " A guest is more important than your father." and that is how we felt we were treated. Thank you Nitu and Sue for putting your heart into seeing your guests have a blessed stay in your hotel.

"Awful"

1
05/11/2016

Doesn't really deserve even one star. Unbelievably bad customer service. Non-smoking room reeked of smoke. If the area hadn't seemed so dangerous, I would've gone to sleep in my car. Drive about 20 minutes north and you'll be in a much better area.

"Perfect!"

5
28/10/2016

BW hits it out of the park again!!! Go BW and World-series contenders, the Cle Indians! Clermont BW was Perfect stop after visiting the new ARK! And so convenient for traveling north to hometown too! Great room, so clean and nice! Folks like Jessica, Avet, and the breakfast lady make it homey and pleasant! GO THERE!

"The room smelled smoke, musty and outdated"

2
27/10/2016

The room smelled like smoke, very musty I called to make my reservation and was informed that the rooms were updated. The one we had was outdated. We didn't have maid service we left the room at 11 am returned 10 pm we found the room same as we left. The sheets and pillow cases looks like they have been hand wash (old stains visible)very wrinkled. continental breakfast was disappointing not much food available at 7am

"Quality and Value - Can't be beat!"

5
21/10/2016

We stay at this hotel when in town to visit relatives. Have never been disappointed. The hotel staff is always welcoming, rooms are spacious, and breakfast has a variety of choices. For the location, quality, and value wouldn't consider any other hotel in the area.

"Very Pleased"

5
20/10/2016

For the budget this place was very pleasing. Everyone was very friendly and helpful, they all really seem to go out of their way to please us and meet all our needs..location was great also, will stay again easily.. breakfast was very good...

"Good Motel for Basic Need"

3
11/10/2016

Stayed here one night; hotels were hard to find with a vacancy. Definitely this motel is doing upgrades which made it clean, comfortable, and neat appearance. Breakfast was basic and ok; staff were friendly and helpful.

"Rooms"

5
06/10/2016

We enjoyed our stay with your motel. The room was clean with lots of towels, the breakfast was good, the staff were friendly.The highway was close to the show we were going to, which made it easy to get to. Would stay there again.

"Very nice hotel"

5
06/10/2016

Convienent and clean, helpful front desk staff and many nice offerings for breakfast. They do need to turn on the tv in breakfast area it's way to quiet and uncomfortable feeling. Other than that no complaints in any of the times I have stayed there.

"Nice Surprise"

4
26/09/2016

We have stayed at other hotels in the same area. We were wonderfully surprised when we got to this hotel. They were doing extensive remodeling the hotel was very clean very friendly and the breakfast was excellent.

"Riverbend Concert"

4
21/09/2016

Stayed at the Best Western Clermont with the wife and friends for the Dead & Co. show at Riverbend. The cleanliness and convenience of the motel was beyond our expectations. We took advantage of the pool area before the concert, which was wonderful. There are a couple cab companies that will run you out to Riverbend for under or around $20, but good luck finding one to bring you back. They will be lined up at the venue when the show lets out. My suggestion would be to head for the road before the show is over if you need a cab. There is also a Big Boy and a White Castle next door for your post-concert munching needs!

"Older hotel in a great location"

4
21/09/2016

This is an older hotel in a GREAT location. Pros: -- nice staff -- nice breakfast -- provided free access to gym off site (the fitness room is small with a few pieces of equipment) -- internet access excellent -- tv excellent with lots of channels -- right off of I-275 (our room faced the highway but noise was not a problem) Cons: -- old type a/c unit -- noisy -- blows cold air over top of you -- older hotel -- clean but not extremely comfortable -- not like other Best Westerns we have stayed at This is a good value hotel for the price -- location -- internet/tv -- breakfast. If you are not spending a lot of time in your room -- this is a good choice.

"Very Clean and room was nice and cool"

5
15/09/2016

Booked this hotel last minute as we had to attend a funeral and the staff, hotel complex very nice. Very clean. No trash around hotel at all. It was a very pleasant and comfortable experience. Would recommend

"Clean hotel"

4
14/09/2016

Room clean, bed comfy, ac worked great, about 15-20 minutes from downtown. Rate was reasonable. Free hot breakfast. I would recommend this hotel to anyone needing a reasonably priced hotel near Cincinnati.

"loved this place"

4
04/09/2016

staff was super friendly and helpful, property was well maintained, great breakfast , adorable pool area, we stopped here fro a night on way to Atlanta and will keep in mind if we ever head that way again, both my husband and I were impressed!

"The Only Place to stay!!"

5
29/08/2016

Customer service here is always amazing. They are courteous and helpful whether in person or on the phone. This is the only place we stay when we are in Cincinnati! I would highly recommend to this to everyone looking to stay in the area

"very comfortable"

4
22/08/2016

good location, near lots of restaurants, close to highway nice breakfast in the morning including waffles, eggs, bacon, juice and coffee staff cordial and accommodating clean pool area, good furnishings around pool convenient laundry room

"The right price"

5
22/08/2016

This is a very nice well maintained hotel that has reasonable rates. The rooms are clean and neat. The price includes a very nice breakfast selection (nothing fancy) and all of the food was freshly prepared each morning.

"Great place to stay for leisure or business"

5
21/08/2016

room was very nice and clean, staff was very pleasant, bed was super comfortable, quite at night, great breakfast.. a very nice pool but did not use.. large refriderator and microwave.. staff was excellent during breakfast and very pleasant during check out.

"Nice People, Nice Place"

5
15/08/2016

These is a nice place, with nice staff, and service. Close to Riverbend Music Center. I would suggest this place to anyone in the area. Nice Pool, Laundry service, and lots of food places near by. ****

"Just OK"

3
13/08/2016

Stopped for a night on the way to Tennessee from the North. Reservation clerk was unable to accommodate us with our first request in the area and stated this hotel was "close" to 71. In actuality it was 15 minutes. I don't consider that close. However, It was right off 275. As for the room, the carpets are filthy, the beds were really small and the shower is super loud. I did not hear any road noise from our room. Despite being small, the bed was comfortable and I left well rested. For a night it was fine. They serve breakfast, but we didn't try it.

"Great for pet owners or overnight stays"

4
10/08/2016

Spacious well kept lawns for walking dogs. Great location on East side of Cincinnati. Close to fast food restaurants, shopping and easy access to I-275. Reasonable rates. Clean. Very friendly and helpful staff.

"Phenomenal staff, good breakfast, good facilities"

5
02/08/2016

I travel a fair bit and this hotel had the best manager and staff that I've come across in years. The facilities are a little older, but extremely well maintained. All of the staff were cheerful and went out of their way to be helpful and accommodating. They had high-end breakfast items (Chobani and Yoplait yogurt, Philadelphia cream cheese, waffles, cereal, pastries, oatmeal, fruit, etc.). Grounds were well maintained and pool area was clean and neat. We were quite pleased with the entire experience with this hotel. Great value for the price.

"the room reeks to high heaven"

1
30/07/2016

THe filters in the air conditioning unit probably has to be changed. THe smell was bad enough to make my eyes water,Mohicans makes me think that there are mold spores being spread. Discussed with front desk in the morning of July 30. NO action was taken, nor was housekeeping done to my room. note to management...take ownership of these issues and find some new people. Plusses...the breakfast was good and the pool was in decent shape. Location also great near quite a few restaurants.

"Hotel unprepared"

3
25/07/2016

They were unprepared at check-in and did not have a clean room available at 5:00 pm. The reservation was made well in advance. Even at check-out the front desk was unprepared. They appeared overwhelmed in both instances. The room was generally OK, nothing special but everything worked.

"Poor review"

2
21/07/2016

Well than mediocre very poor facility does not meet basic standards i would not recommend it at all. needs a lot of upgrading to be reviewed as 2 stars hotel. Location is somewhat acceptable as it is close to a highway

"Great Budget-friendly hotel"

4
20/07/2016

We stayed here when visiting the Creation Museum (about 30 mins away). The room was nice and appeared to be clean overall. When preparing to check out, I found a tobacco can under our bed. That was quite disgusting to us. The housekeeping staff needs to make sure to check under the beds when cleaning the rooms. Other than that, we were very happy with our stay. Breakfast was wonderful. We didn't get a chance to use the pool and fitness center but did go by to look at them. The pool was a little small. However, the deck area appeared to be a nice area to relax. The gym equipment appeared to be in very good condition. The employees that we interacted with around the property were friendly and helpful.

"One night business stay"

3
14/07/2016

Hotel a bit dated décor-wise. Reception area smelled badly of stale cigarettes but was otherwise clean. Staff experience mainly OK. Duty manager could have been a bit more pleasant. Breakast OK. Bed very comfortable. Room carpet stained badly in places but room otherwise OK. Very over-priced in my opinion. The nightly rate I got was 55 Dollars more expensive than people checking in in front of me. Something isn't right there.

"Mecca"

4
14/07/2016

Like actually the room compared to anything else in the area is incredible. We moved across from the "God Awful" red roof inn and into a four seasons. Rooms were clean. Bathrooms were well done. There was a decent breakfast in the morning. And most importantly, they have non smoking rooms. Although this doesn't seem like a huge difference when booking, they offer great air quality and assist their great beds in providing a quality nights sleep. Right now this hotel has a 4.1 star rating. However with a few improvements, I feel as if the hotel could be at a 4.5-4.7 rating. It's worth the stay when you're up here so give it a shot.

"Sad and overpriced. "

2
09/07/2016

I was greeted by a strong unpleasant smell of some sort of disinfectant or deodorizer every time on opening the door to my room. The carpet was sticky and probably hadn't been deep cleaned in ages. Unbelievable that this sort of a dump is priced at $100 , that too given its location which is neither here nor there.

"Best Western Clermont"

5
06/07/2016

This hotel is very nice for the price. They offer a wonderful complimentary breakfast which is really a full meal! waffles, sausage, eggs, toast, various juices and fruit etc. The rooms are clean and the family suite is perfect for a family of 6!

"Adequate"

4
05/07/2016

It was pleasant, although very difficult to access. It's tucked behind a Big Boy and White Castle and across the street from a residential area. You enter the rooms from the outside instead of the inside, more like a motel than a hotel. I got a second-floor room facing the interstate and you could hear traffic during daylight but not very much at night. The motel didn't look very full on 3 July and I suppose I could have asked for a room away from the traffic and on the first floor, but I didn't. Bed, shower were very good, also good TV channel selection (about 50) and microwave and refrigerator. Did not do the pool (rain) or breakfast (wanted to sleep in and not walk across the driveway) It's about 20-25 minutes from downtown Cinci and about 10-15 minutes from Coney Island/Riverbend/Belterra, and the main road near the hotel is full of restaurants, stores, gas stations, etc.

"Older hotel but well maintained."

3
30/06/2016

Pros: Right off exit, good access. Well maintained and clean. Friendly staff. Decent price. Cons: Old hotel with motel layout, 2 stories, doors open to outside. Small and uncomfortable beds. Outdoor, unheated pool was very cold. This hotel is older than I would have thought by their website, however updated and pretty well maintained. We were given an upstairs room (no elevator) and told they could not switch us to a 1st floor room due to being full. I was disappointed by this, but it was Memorial Day weekend. Mattresses were not comfortable at all and the bed size seemed smaller than standard double beds at most hotels. Noise level from next room and outside was higher than I would have liked (could hear neighbors taking and getting ready in the morning). The price I got on Priceline was good, but I would not stay here again and opt yo pay a little more for a better place.

"Great Stay"

5
30/06/2016

Reasonable prices, amazing staff, well maintained - newly remodeled, pet friendly. I had a great stay, room was clean, breakfast was very good and the staff was very friendly and helpful. I will stay here anytime I'm in the area again.

"After the show"

5
30/06/2016

I went to a concert at Riverbend and chose this as the place to stay afterwards. It was in a good location about eight miles from the show. I was able to leave my room get on the interstate and drive directly to the show and then come back. The hotel was typical Best Western. The internet, breakfast, coffee and other amenities were what I have come to expect from my favorite hotel chain. The price was reasonable and the staff, room and service quite good.

"Very nice hotel!"

4
28/06/2016

Though I try to stay away from hotels that have doors that open to the outside, this was the only option for our family that evening. I felt better though because the parking area was very well lit. Because we have a lot of people in our family, we had to book a suite. Upon entry I noticed that it smelled of smoke. The room clearly used to be a smoker room. The hotel opened up the wall and connected two rooms. They made one a sleeping area and the other a sitting area. You still get both bathrooms on each side. The breakfast was very good. A lot of variety in the food. Perfect for lots of little kids.

"Better than it first appears"

4
28/06/2016

While this is clearly an "older" building, it has been renovated and updated. The hotel is comfortable, well-located, decently-priced, and the staff is helpful. I'm glad we stayed here, and would recommend to friends.

"Pleasant Softball Weekend"

5
27/06/2016

Due to lack of scheduling, we chose a hotel a bit pricier than we would normally. It was worth every penny. A large 2 room, 2 bath suite with a king sized bed. Sofa bed was what sofa beds are, and my daughter and her friends loved the pool. Breakfast was good and the overall conditions were extremely clean. We enjoyed every moment we were there.

"Softball tournament "

5
27/06/2016

Clean hotel, helpful staff, great breakfast daily. Pool is small. Air conditioning is amazing. Beds are comfortable. Good shower. Rooms come with microwave and refrigerator. Great place to eat across the street. Approx. a 15 min. Drive to Tealtown park.

"softball weekend"

5
27/06/2016

very nice if not pricey stay for a family that spends 15 weekends traveling for softball each year. The king suite was spacious w/2 rooms and baths. Only drawback was the sofa bed for obvious reasons. Wife and daughter loved it and other than the price, I was also totally satisfied with our stay.

"Comfortable and Clean"

4
25/06/2016

In an area where the other hotels are horrid, this is an oasis of good service, comfort, and cleanliness. The owners have recently done updates and put in work on the landscaping as well. It is in a great location, right off 275. The woman at the front desk was extremely friendly and helpful. She obviously loves her job and giving good service to the visitors. I can't comment on the breakfast, because I didn't partake, but they do offer it.

"Overall Nice Hotel"

3
23/06/2016

I stayed here for the night while passing through Cincinnati for work last month. This hotel is set up so that you can enter the rooms from the outside which is nice and convenient. There is room In the parking lot for a moving truck. This hotel allows pets for a fee of $20 which is very nice. I arrived late and was able to book a room on tripadvisor.com. I was able to eat dinner at the Freish's Big Boy located behind the hotel. The food was delicious. The Big Boy is open until very late which was perfect for me. Overall this was a very clean and comfortable hotel.

"Special Find"

4
22/06/2016

Really one of the best motels I've stayed in over the years. The rooms are immaculately clean, nicely furnished, with comfortable beds. The grounds are manicured, trees and shrubbery mulched. Obviously , the owners and friendly staff take pride in their motel in providing a lovely, peaceful, and comfortable Oasis for the weary traveler. This is my second stay, and I would definitely return when traveling through Cincinnati again.

"Wonderful place to stay. Terrific breakfast."

4
20/06/2016

The lobby was very busy when we came to check in. The clerks handled each guest in a timely fashion. The room was quite adequate. The lighting in bathroom could have been a little brighter. The breakfast was terrific, both hot and cold items. The cook/server was very attentive and made sure everyone got whatever they needed. The beds were comfortable. The area was not noisy. Internet was available if you wanted to use it. Parking was not the best. The spots were quite filled when we came back in the evening.

"GREAT, CLEAN, REASONABLE PRICED HOTEL!!!"

5
05/06/2016

Probably the cleanest and friendliest hotels I have stayed at for the price! We HIGHLY recommend this hotel as it was very well kept inside and out. Staff was great and was very attentive to our stay.

"Great experience!"

5
31/05/2016

The hotel was clean and the staff was helpful and friendly. We arrived at 3am, but did not have to wait for staff to be able to check in. They were available instantly, even at that time of night. It was fast and easy, which we needed after a 12 hour car ride! The hotel was also quiet at night even though it was a full house on a holiday weekend. Thank you for a great stay!!

"Clermont Best Western"

3
31/05/2016

Hotel really needs to address their room key system. Card kept losing the code to open door. Every time I went back to my room I had to go to the front desk to get the card recoded to open my room door. Their excuse was I put my card near magnets or other electronics. If that was true how come myself and next room folks just walk out of their room and found they could not return. Card would not work!!! Very frustrating and they didn't seem to care. I have asked for compensation but have yet to hear from their management. If you don't mind not having access to your room then stay here...otherwise hotel was average for this type of accommodations.

"Great Place to Stay"

5
23/05/2016

There are so many good things I could say about this hotel. The main points of this hotel was that the location is perfect and the rooms are clean. I mean you are right by the interstate and the parking lot joins White Castle and Big Boy. You can't go wrong here!

"Best Western"

5
09/05/2016

The hotel definitely exceeded my expectations! It was super clean, easy accessible and good amenities. The hotel staff was extremely friendly, helpful and knowledgable. I really enjoyed the easy layout of the hotel. Overall great experience!

"Well run and clean!"

5
22/04/2016

Really well run hotel with very courteous staff! From the moment we arrived until we left we were well taken care of and attended to with care. We were not in town to make a hotel our "destination" so the desire was for a less expensive clean hotel that was easy to get to and from.... This was the place!

"Overnight Stay While Traveling"

3
11/04/2016

This place is NICE. It has TWO lamps! ---my three-year-old In all seriousness, we found the room to be very clean and comfortable. The area was quiet. The hotel itself is fairly average, and I would rate it as a good "passing through" place to stay one night, rather than a "destination". The staff was friendly and very helpful. My family was pleased with our stay.

"Trip to Cincinnati Regatta"

4
04/04/2016

My husband and I were in Cincinnati to watch our son row in the Regatta. This hotel was pretty status quo, as far as rooms go-but was very clean, with comfortable mattresses. Karen, at the front desk was friendly and helpful. She provided menus for restaurants that delivered to the hotel and also gave us paper plates. We will stay again.

"Best Western Clermont"

4
04/04/2016

This was an enjoyable place for me to stay. The hotel employees were great. They were super hospitable. The complimentary breakfast filled me up. The beds were a bit two hard for my liking but that is my personal preference. It was quiet and the internet was fast. It is located near a lot of great dining choices as well.

"Nice Hotel, Great Dog area"

4
04/03/2016

This hotel is located close to the interstate to facilitate easy on/off. The room while not overly large was comfortable. There are lots of restaurants close by and a Super WalMart/Sam's club within easy driving distance. The hotel has a large area at one end of the property where you can exercise your pet. They also provide doggie "poop" bags as well as a garbage disposal bin that you can use.

"Road Warriors ... Keep Traveling"

1
24/02/2016

The property photos are well-crafted and misleading. Had I been familiar with the area I would not have stayed here. The night clerk (shady) would not let me back out of this unfortunate reservation. My biggest regret was not taking the loss and feeling compelled to stay even after seeing the layout of the motel and creepy room with lights and thermostat regulated by automatic timers. Never again. There are better places to stay.

"Great place to stay"

5
19/02/2016

My sister was in OH when she had a heart attack. She was in a hospital in Dayton, but due to the critical nature of her condition, she was transferred to University of Cincinnati Hospital. We went to Cincinnati to be with her and called Best Western Clermont to make a reservation. Due to the fact that we were there for a sick relative, they were kind enough to give me a bereavement rate on the room. The room was wonderful, as always with Best Western, and the people were so kind. When the hospital wasn't able to reach us on our cell phones, they called the hotel and the front desk called and made sure we got the message immediately. We cannot thank them enough because, had it not been for them getting us that message, we would not have arrived at the hospital before my sister passed away. We will forever be grateful to the wonderful staff for this. Thank you, from the bottom of our hearts.

"Business"

3
18/02/2016

Average in every way. Counter person was busy watching something on computer. No restroom in breakfast area. Chose to stay elsewhere on second night in area for same rate. This place worked in a pinch but we will use HDI for work in this area in the future.

"good experience"

5
30/12/2015

very nice motel and will stay there again when in Cincinnati The breakfast was very healthy, glad they had bananas and Apples for in between snacks and good coffee...The bed was very comfortable...good chair for sitting and reading...and plenty of towels ...good location for walking to restaurants

"Convient and Clean"

4
21/12/2015

I've stayed here twice in the past few months and both stays have been great! Each time the room was clean and well presented and everything was in good order. The check in has been friendly and quick as well. During my Summer visit I enjoyed the pool area and loungers. The guest laundry is a real help during longer stays. The free breakfast is fine and offers a small variety of standard fare. There are several places to eat close by two within a 2-3 min walk through the parking lots. This hotel is my go to place for the East side of Cincinnati. I'll be back for sure!

"Thanksgiving 2015"

5
27/11/2015

Stayed for a quick night before traveling on for Thanksgiving Day. Checked in after 10 pm Had breakfast next morning and went on for Family Thanksgiving meal at noon. Staff was prompt. Had food to place in refrigerator overnight. Slept great.

"Clean and acceptable"

3
23/11/2015

Room was clean and had all the basic needs covered (less hair conditioner). Comp breakfast was too short (6-9am) for a weekend visit. However, the facilities looked as if it might not have been worth the trip across the parking lot on a very cold and damp morning anyway. Carpet was worn and patched and ready for replacement. I'd give it another try for an overnight place to rest my head on a decent pillow.

"Happy to stay here"

5
23/11/2015

My parents live in the area, so finding a "go to" hotel in their section of Cincinnati that is NOT near a mall is a plus. The first time we stayed here decades ago, it needed work &/or new management. It got what it needed. The service is fabulous and friendly with little overturn of staff. The beds are comfortable and the rooms are clean.

"Best in Area"

5
16/11/2015

We visit family in the area a couple of times a year and always stay at this Best Western. Clean, reasonable, nice breakfast and great service. Only problem we encountered this time is had requested 1st floor room but ended up on the 2nd floor.

"Great Experience"

5
06/11/2015

We always enjoy our stay at this Hotel. It is close to everything you need and the hotel is clean. The staff is friendly. We like that it is right next to Big Boy's Restaurant so we can walk right over and get food any time.

"Nice clean hotel"

5
30/10/2015

Nice , clean hotel with good value in the Cincinnati area. I have stayed here several times and have never been disappointed with the quality of service. Nice comfortable beds. Decent breakfast. Would recommend this hotel for anyone spending a 1 or 2 night stay in the area.

"Good for overnight"

4
19/10/2015

If your on the road and need a nice place to stay, this works. It has smoking rooms, which I like, and accepts small pets, which I need. It is convenient to restaurants, gas stations and the interstate. The rooms are clean and comfortable for a short term stay. Breakfast was good as well.

"Good/Great value for your $"

4
19/10/2015

Very clean and quiet. It is not luxurious but great for value. High priority of keeping facility looking good very evident. Very little signs of being run down or neglected. Evident that the no smoking room was a non smoking room with no stale air. A very good basic hotel with amenities.

"great help"

5
08/10/2015

its hard to find great help...but u guys nailed it...thank u for making our stay comfortable. And all ur staff was eager to help...be proud.i will refer u to all of our friends and associates.. we will be coming back.

"GREAT HOTEL"

4
08/10/2015

My wife and I stayed at this hotel because it was close to where I was having eye surgery. The room was clean and quiet and had a very comfortable king size bed. The breakfast was excellent. The scrambled eggs must have been fresh cracked because they were superior to anything coming out of a bag. all around great stay.

"Reasonably priced and clean"

4
04/10/2015

Very easy access, right off the highway.Room was clean and comfortable, although it smelled as if it had once been a smoking room. We ran the exhaust fan all night.The free continental breakfast ends at 9:00, but there is a Frisch's right next door. The staff was very friendly and helpful

"Good place"

5
25/09/2015

Place was clean, friendly and very reasonably priced. A little tricky to find. The staff was very welcoming and friendly. The breakfast was good, fresh and hot. Good water pressure in shower. We would stay here again.

"Great trip"

5
25/09/2015

I was very happy with the price and comfort of the room. I felt safe in the neighborhood and there were some some stores, convenience stores, restaurants, and bars in the area. White Castle restaurant and Big Boys were next to Best Western. Had a wonderful experience.