habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Plus Hotel Frontier Inn, Cheyenne

4.5/5  - basé sur 603 notations.
8101 Hutchins Drive, 82007-1847, Cheyenne, United States - Ver el mapa

Nuestro hotel de Cheyenne se encuentra situado a poca distancia del órgano de gobierno estatal y se ha convertido en un enclave de referencia para los aficionados a la historia y aquellos huéspedes que deseen descubrir las principales atracciones de Wyoming. El colegio universitario comunitario del condado de Laramie está situado en las inmediaciones, lo que convierte a nuestro hotel de Cheyenne en el espacio de alojamiento idóneo para todos aquellos huéspedes que tengan previsto asistir a un partido o a alguna actividad en este centro educativo. El Museo del Estado de Wyoming, el Museo Messenger y los enclaves históricos de la zona le permitirán conocer nuestro estado con una perspectiva única. Nuestra excelente ubicación entre dos estados le permitirá acceder con toda facilidad a todo tipo de enclaves culturales y educativos. Situado junto a la carretera interestatal 80, nuestro hotel de Cheyenne le permitirá disfrutar de un apacible espacio de escapada lejos de las vías férreas de la ciudad. De igual forma, nuestro hotel se encuentra junto a numerosos ranchos y atracciones relacionadas con el "viejo oeste", entre las que se incluye el evento de Cheyenne Frontier Days, una de las atracciones favoritas de los habitantes locales y los visitantes. Si se encuentra de visita en la ciudad para disfrutar de una auténtica experiencia fronteriza, gracias a nuestra fantástica ubicación no tendrá ningún tipo de problema para hacerlo. El centro municipal de Cheyenne ofrece interesantes actividades artísticas locales y es el lugar idóneo para adquirir obras de arte regional. En las inmediaciones del hotel, los ranchos Terry Bison, Wyoming Hereford, Bitowyo y Riatta le permitirán acceder a fantásticas actividades en familia. El Parque Estatal Curt Gowdy,situado a poca distancia en auto, es el lugar perfecto para disfrutar del paisaje local. El Wyoming Super Computing Center atrae también a numerosos huéspedes hasta nuestro hotel, especialmente a aquellos en viaje de negocios. Igualmente, los huéspedes en viaje de negocios en la ciudad estarán situados junto al Capitolio del Estado. La base aérea Warren está situada asimismo en las inmediaciones y nuestro hotel de Cheyenne también da la bienvenida de manera regula a empleados de Union Pacific Railroad, Lowe's® y Echostar®. Tanto si se encuentra en Cheyenne para descubrir la zona fronteriza como para hacer negocios, el desayuno corre de nuestra cuenta. Cada día podrá disfrutar de huevos calientes y carne de desayuno de manera totalmente gratuita. El bufé incluye también un surtido de panes, fruta y cereales. Complete su comida con una taza de café 100% Arabica o su jugo frío preferido. Reserve su próxima estancia en el Best Western Plus® Frontier Inn y disfrute de una confortable y apacible escapada.

Best Western Plus

Hotel Frontier Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basado en la opinión de 604 huéspedes
NOTA EMITIDA
Excelente
339
Muy bueno
186
Normal
62
Malo
13
Pésimo
4
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
29
De negocios De negocios
82
En familia En familia
207
En pareja En pareja
227
En solitario En solitario
36
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Stay"

5
12/09/2018

The hotel is located a distance from town but very convenient to the interstate. However the interstate is being repaired and travel can be difficult. However the hotel is great. Quiet with all the items needed in the room. Good continental breakfast. Friendly and courteous service. Disappointed that many things are closing intown getting ready for winter. But the hotel as great.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi there! You're right about our location, it's really great for our guests who love easy access on and off of I-80! We're so glad you enjoyed your stay with us and we hope you have a great trip ahead of you. Happy travels!

"I want this place to adopt me"

5
11/09/2018

What a difference a day makes. Unlike our stay at the roach motel in Alamosa, Colorado, where I felt I needed a biohazard suit, this place has it all. Has a new appearance and is fresh and clean. Quiet comfortable room with all the amenities. The staff is courteous and highly attentive. The breakfast is unlike most hotel breakfasts with so many good choices. You simply must try this place out. It's just awesome!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow, thank you so much (although we're really sorry to hear about your previous hotel stay, yikes!). We're so glad that you thought of us during your travels and enjoyed your room, our staff, and our breakfast! Did you get to try the green chili? Come see us again soon. Happy trails!

"Great staff"

4
09/09/2018

Room was very clean. Hotel is by the interstate so if the noise bothers you you might want a room on the opposite side. The interstate traffic did not bother me or my wife. Breakfast was good. Chris who is in charge of breakfast in the morning is very personable. Mike the maintenance man was wonderful when he had to come in after hours to fix our TV. Ladies at front desk were very nice. Gas station and subway are right across the street. Very convenient. This is a pet friendly hotel.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to leave a review about your stay, we appreciate this! We will be sure to pass your sentiments onto Chris and Mike; they will be happy to see it! Happy trails!

"Great hotel"

5
09/09/2018

Traveling with a bus tour, we stayed one night at the Best Western Plus Frontier Inn. The room was very nice, the entire hotel was clean and neat, mattresses and pillows in good shape. We had a good night's sleep. Our luggage was delivered to our rooms but that may have been because of the bus tour. In our room was a small bag of goodies: a pkg of gum, a small pkg of cookies and one other item, can't remember, may have been a granola bar. Also two bottles of water. That was much appreciated. Can't say I got to sample the cookies. The cookie bar was empty when we got there. But the breakfast, the next morning was very good. Lots of choices, including several hot items. the staff were very helpful and friendly. Management should be proud of this hotel and its staff. It is modern and up to date. I highly recommend this hotel.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow, thank you so much for this wonderful review! We hope you had a great time on your bus tour and we're so glad that you enjoyed your stay with us. We're bummed to hear you didn't get a delicious cookie (we always try and bake more when we run out, sometimes it takes a few minutes) but are thrilled that you loved your bed, pillows, goodie package, breakfast and our staff! We hope to see you again soon!

"Nice Place to Stay"

5
27/08/2018

This was a nice place to stay, right off interstate and not too far from town. It was on the outskirts but was a nice 10 minute drive from everything. Not a lot of traffic and easy to get to restaurants and things to see. I thought it was quiet there even though they were working on the interstate right there, you didn't hear any noise.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We're so glad you had a nice quiet stay with us Barbara! We know how important a good night's sleep is, trust us. Enjoy your travels, and come see us again soon!

"Nice room"

4
15/08/2018

After an argument with the front desk over the fact that we were a Best Rewards Member and we did not book through a third party and they had a coughing fit and couldn't talk (they need to quit smoking) we were upgraded to a larger room. The regular rooms are very small especially the 2 Queen bed rooms. Pool was very nice and warm. Breakfast was good and had great bacon.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Debby, we are so sorry to read your review. We realize that coughing can be quite a nuisance. We'd like to know a little more about your argument with the Front Desk Agent so we can ensure it doesn't happen again. Please reach out to our General Manager, Jeana at [email protected] and let her know the details so we can make it right with you. We're glad you enjoyed the pool and breakfast and want to ensure each one of your future stays are great. We look forward to hearing from you soon.

"Very Nice Hotel"

5
13/08/2018

I always stay here when I am in town for business, just a bit outside of down town but not far enough to make a difference. great breakfast. easy access from interstate, but not so close you hear trucks all night.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for your patronage Kevin! We're so glad you visit while you're in town and take advantage of our breakfast and interstate access! We look forward to seeing you again soon, drive safe!

"The best place we stayed during our 2 week vacation!"

5
02/08/2018

Check-in was painless. The room was clean and well organized. If I hadn't overheard a conversation during breakfast, I would have sworn this was a new hotel. Beds were comfortable, no noise issues, WiFi worked fine. It's been about 15 years since I thought of Best Western as a solid hotel option, but I was impressed. I didn't catch the name of the gentleman running the breakfast area, but he was amazing. We stayed at 7 different locations and that role is so vital to the customer experience. It's the last significant interaction you have with the hotel. Most of the breakfast staff we encountered seemed unhappy. But the service at this hotel was great and a perfect way to start our vacation.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Your headline made our week, thanks Kevin! We're so glad you enjoyed your room, check-in, wifi and Chris (our Breakfast Attendant)! We strive to make every guest feel like they are as close to 'home' as they can get and we're glad we could be a great place to stay for you. Enjoy your vacation and we hope you'll come see us again when you're traveling through! Happy trails!

"nice and clean!"

5
31/07/2018

We stayed at this Best Western on our way to Colorado. Lovely rooms, great and friendly staff. We had dinner at Wasabi Japanese Grill & Bar in town which was totally awesome too! We had a great time! I also find that if I book the hotel on their actual website, I can get a better deal.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
You're absolutely right! If you book directly with us, we give you the best rates! Thanks so much for staying with us during your journey to Colorado. We're so glad you enjoyed your room and our staff (Wasabi is a great place to eat too, nice choice!). Come see us again soon and travel safe!

"Wow! Wonderful Stay."

5
22/07/2018

This hotel was full of pleasant little surprises. I will absolutely be staying here for every trip to Cheyenne. The amenities were on point. You have to have the green chili at breakfast, it was restaurant quality. The staff was friendly, the beds were comfy, and we truly enjoyed every minute of our stay. If you're in Cheyenne, don't hesitate to stay here, you won't be disappointed.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow! Thank you so much for this review! We can't help but agree about the green chili, it's amazing! Thank you for all of your kind words, and we look forward to seeing you again!

"Spectacular Staff"

5
16/07/2018

Passing through Cheyenne and we experienced car trouble which caused us to stay in Cheyenne for several days. We were exhausted and the hotel desk clerk was extremely kind and helpful. Our room was clean and very comfortable and the cleaning staff was always available if we needed anything. Breakfast was delicious and the kitchen/dining area manager was terrific. He takes great pride in his work. We can't say enough about how well every one of the hotel staff took care of us. In fact, we found kind and helpful people throughout the entire city of Cheyenne and we appreciate each and every one of them.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Car trouble is the worst, but we're glad you were able to stay with us while it was getting fixed (better safe than sorry we always say)! We're thrilled you had a great stay, and we will definitely pass your comment along to Chris, our Breakfast Attendant as he will love to hear it. We appreciate you! Happy trails!

"Nice stay"

5
03/07/2018

We stopped here on our way home to California. The location was great, the rooms were clean, the beds were comfortable and the staff was friendly. The breakfast was the usual hotel offerings, eggs, sausages, breads, waffles, but sufficient enough for our trip. Stayed on the third floor which was pretty quiet. Would most definitely stay here again!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for thinking of us along the way, we appreciate it! We're so glad you enjoyed our location, rooms, beds, staff and breakfast! Have a safe trip, and we look forward to seeing you again soon!

"Great place to sleep and enjoy the free breakfast!"

5
26/06/2018

We stayed here for one night while on 2 week vacation through the Midwest. The rooms were nice. However, the free breakfast was outstanding. The attendant kept everything stocked and asked everyone if they had what they wanted. He helped our niece figure out the waffle maker and provided chocolate chips too. Great service!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
What a fun trip! Thanks for thinking of us along the way! We'd have to agree about breakfast, it's one of the best in the state if you ask us! Chris is great, we will be happy to pass your comments along to him as they really make his day (he also strongly believes that you can't go wrong with chocolate chips on a waffle)! Travel safe!

"Fairly new hotel"

4
24/06/2018

Very nice hotel and was pleasantly surprised. The hotel chain I normally stayed in was full so this one was a little outside of town and available and turned out to be a quiet and very clean place to stay. Evening receptionist was very nice and recommended a good steak place just down the road which was also good

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
T-Joe's Steak House is pretty amazing, isn't it? We're so glad you took advantage of our recommendation Hatso! We're thrilled that you had the opportunity to stay with us and see what we're all about - we hope you'll come see us again! Cheers!

"Best BW we've stayed in"

5
21/06/2018

We've been on a cross-country driving trip for nearly 2 weeks and have stayed in BW properties wherever possible. The Frontier Inn is one of, if not the, nicest BW we've been in. The little extras make it stand out from the others. E.g., 2 bottles of water awaiting us at check in, the largest bathroom of any, one of the most efficient AC units we've encountered, a hairdryer (unlike the last two we stayed in), an extra bar of soap. BW's lamps with the outlets in the base are also very appreciated for charging devices and electrical appliances like CPAP machines.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow, thank you so much for your review! It sounds like you are having a great time on your 2-week road trip and we're so glad you thought of us along the way! Hopefully you're a Best Western Rewards Member and earning points for each of your stays! Thanks again for this kind review and we hope to see you again in the future! Travel safe!

"Very nice place "

5
05/06/2018

We stopped at this motel on our way home from vacation and were very happy with it! We got a great room with cold air conditioning and a soft bed! The breakfast was also very good. I would recommend this motel to anyone!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow, thank you so much! We appreciate you staying with us and are so glad you enjoyed your AC, comfy bed and delicious breakfast! We hope you had a great vacation full of fun and sun, cheers!

"Great room"

4
02/06/2018

As others have mentioned this hotel is close to the interstate and on the eastern edge of town. It's pretty quiet considering the closeness of the interstate but you can still hear some road noise at times. The room was modern, spacious and clean. There is plenty of parking available. It's a ten minute drive into town for food but there is a gas station opposite that has a Subway too.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We are quite fond of our quiet location too, thank you for your comments! If you'd like to cut out even more road noise during your next visit, ask for a room facing the north, this definitely helps cut out a bit more, although it's very quiet as-is. Also, be sure to ask our Front Desk Agent for a list of restaurants that deliver, it makes dining in a whole lot easier! Thanks again and safe travels!

"Best breakfast of any hotel"

4
01/06/2018

Hotel was nice and staff great especially breakfast. Very good and employee was so helpful and personable. I would give hotel 5 stRzsif it had swimming pool with saline solution. it's dog friendly. Yes that is really nice

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We love our breakfast and are so glad you did too Marcia! Our staff is what makes our hotel one of the best in Wyoming, and we're very thankful for your wonderful comments. We will definitely take your recommendation for saline solution into consideration for future upgrades. We love our furry friends here just as much as our human friends and we're proud to be pet friendly! Come see us again soon, happy trails!

"Great"

5
01/06/2018

We enjoyed our stay at the hotel. It was very clean, spacious, and the help was great. I would stay here again. The bed was comfortable and I loved the sheets. A friend of mine had stayed there before and he recommended it and he was correct, it was well worth the stay and price.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for your wonderful comments in regard to your room and our staff! We're so glad your friend made the recommendation and you got a chance to stay with us. Come see us again soon, we'll keep the cookies warm. Safe travels!

"Great!"

5
23/05/2018

We try to stay at a Best Western Hotel everytime we travel. Of all the hotels that we have stayed, we find the Best Western Hotels to be the best to stay in when traveling. We have never had any problems. The staff members have always been very pleasant. The rooms have always been satisfactory and breakfast always good. And also very important to us, they except pets.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for your patronage to the Best Western Brand! We're so glad you enjoyed your stay with us and we look forward to your return. Happy trails!

"Great for a quick pit stop"

5
20/05/2018

The staff at this location were all very friendly! The breakfast was above average continental breakfast and the breakfast attendant was attentive and personable. The cookies in the lobby at check-in were a nice bonus. The room was clean and modernized and the overall experience was smooth for us on our quick pit stop through Cheyenne. The only downside with the hotel is the location; the hotel is located outside of the city center and in a more industrial area.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Our staff members are certainly one-of-a-kind, thank you for the kind compliments Anne! We like to think our breakfast is one of the best in Cheyenne, and the Otis Spunkmeyer cookies are a really nice perk of staying with us! Our location is really great for those wanting a more quiet place to stay; next time you're in town ask our Front Desk Agent about things to do or places that deliver to our hotel, you won't be disappointed! Thank you for taking the time to leave this awesome review! Cheers!

"Nice motel, great staff"

4
15/05/2018

Stayed here while traveling north. The motel was very clean, the beds were comfortable and the staff was friendly and helpful. Didn't try the breakfast, had to leave too early. It is a bit out of the way, away from restaurants, on the east end of town.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Alan! Thanks so much for reviewing your stay with us. We're happy to hear that you had a great experience with our cleanliness, staff and beds! We're so sorry you didn't get a chance to try our breakfast, it's top-notch! There's always next time though. Next time you're in town, be sure to ask our staff about restaurants that deliver to our hotel, that way you can enjoy dinner right from you room! Cheers!

"Nice place, easy location"

5
15/05/2018

Everyone here was easy to talk with and very friendly. The location is perfect and the person who checked us in was helpful in finding us a restaurant to eat at. Also the breakfast was very good and it was nice and warm. I highly recommend this Best Western!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Tom, Thank you so much for the wonderful review. We hope you come back soon.

"Convenient "

3
13/05/2018

Inn is right off the highway . It is clean and I really loved that the laundry room is on the second floor. The dog area has a lot to be desired but we managed. They had warm cookies upon check in which was nice and added to the comfort of staying. It wasn't too noisy even though we were close to the highway.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for your review! We're glad that you enjoyed our location, laundry services and cookies! We're sad to see that you had a three-star stay and would like the opportunity to provide a five-star stay next time. We will definitely take your "dog area" comment into consideration for future planning. Please let us know when you are in Cheyenne next so we can ensure a five-star stay. Yours in hospitality.

"Friendliest Hotel of our road trip"

5
04/05/2018

This hotel is clean and modern. The desk person greeted us warmly, and upgraded our room. She gave us a great restaurant recommendation for dinner. The hotel is pleasantly quiet, being set back a ways from the interstate.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Aren't free upgrades the best? Thanks so much for your wonderful review Jim! We're so glad you had a great stay! Enjoy your trip and come see us again soon!

"The very best of the West "

5
25/04/2018

My wife and I decided to stay here during our cross country trip from Massachusetts to California and we were definitely impressed with this hotel. The hotel was immaculate. The staff was amazing. The room was huge and spacious. We were given a complimentary upgrade because it was a special occasion and for the fact that I'm a Diamond Select Member. Sharon was a delight, as well. Anything we asked her, she delivered and exceeded our expectations. She was friendly and knowledgeable and this hotel wouldn't be the same without her. And the hotel is easily accessible from I-80 at Exit 367. We will definitely return again and again.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to write this wonderful review. I agree, having Sharon here is definitely one of our strengths. I am sincerely happy that everything went so well for your visit. We hope to see you here again soon.

"Clean and Friendly"

5
17/04/2018

Hotel is clean and staff is friendly. Pool wasn't working during the stay. Just made it in time from Colorado because high winds shut down the interstate. Had a cookie on arrival! Breakfast is available. Hotel is a couple miles from the downtown area but easily reached within about 8 to 10 minutes. Would stay again.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi there! You're right about our pool, what a bummer! We are getting new heaters and unfortunately we had to have it closed down for a while (nobody likes a cold pool)! Aren't our cookies the best? We're glad you enjoyed your breakfast as well. Thank you for staying with us, and we look forward to seeing you again!

"Great Stay"

5
15/04/2018

Great place to stay and very convenient. Staff was very welcoming and couldn't have been nicer. Great with pets and even have treats for them! Very clean and comfortable. Quite, which is always a big plus.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We love our four-legged friends, so we're excited to be able to offer them a little welcome gift as well. Thank you for your compliments, they sure do mean a lot to us. We look forward to seeing you again in the future!

"Great stay"

4
26/03/2018

Our stay was great. The only negative was that the pool was closed and we had been telling our 3 year old daughter all day that she could swim when we get to our destination. Overall, it was nice and we would stay again.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
I am so sorry the pool was down. I know how heart breaking that would be to a 3 year old. We are working very hard on getting the pool back into working order. It should be done soon.

"Nice stopping place approaching Cheyenne from the east on I-80"

4
17/03/2018

We had a very good experience. Convenient location, exceptionally friendly and competent staff, up to date rooms and first rate Internet access. The breakfast was excellent and a cut above other BW locations we have visited. BW has fine tuned their checkin-checkout process and it worked very well for us. The heating/cooling unit in our room was cranky, but the temp outside was in the 20's, so we were happy with what we had.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the nice review. We look forward to your return.

"AMAZING STAY!"

5
09/03/2018

Sharon at the front desk is extremely polite and willing to go above and beyond what is expected. Chris, in the kitchen, is so friendly, kind, and courteous. If you want something that isn't out, all you have to do is ask, and he's got it for you. The complementary breakfast is hands down the best I've had from any hotel. The entire staff is wonderful, but Sharon and Chris really went out of their way for us. Thank you

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for the nice review. I will make sure Sharon and Chris get to see it.

"Cheyenne, Wyoming Best Western (I-80, exit 367)"

5
13/02/2018

The staff was very pleasant. The food services guy (free Breakfast) was very conscientious. The food was good, the breakfast area immaculately clean. He was pleasant to us and other guests, asking if we needed anything.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the review. We are really glad you liked your stay.

"Stay here I-80 traveler"

5
09/02/2018

We have stayed at many different hotels through the years, but this one surpassed the others because of the staff. Every staff person we encountered during our stay was exceptionally nice & helpful, from the front desk, to the breakfast attendant, to the maintenance man. Our beds were comfortable, the room was clean. Breakfast included omelets & bacon, waffles & the usual other offerings. We filled our travel mugs with fresh, hot coffee & we were on our way after a quiet, restful night's sleep.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Honestly, I don't think I could have written such a nice review. Thank you so much for your great comments.

"Best in Cheyenne"

5
18/01/2018

We have stayed at hundreds of hotels over 35 years. This stay in Cheyenne was bar none the greatest place we have ever stayed. Check in was less than 30 seconds. Warm cookies. Hot breakfast. Extremely friendly staff. Room was exceptionally clean. Seemed brand new. Will definitely stay again when we travel to Denver.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for your awesome comments. I do believe you wrote a better review than I could have! :) Thanks for making my day!

"Quite little place off the highway."

3
04/01/2018

Clean, quiet, hotel located right off I-80. Extremely courteous and helpful staff. The hotel itself is very convenient and excellently maintained, however it doesn't have any draw to it. There are not very many restaurants nearby and there is no real reason to get off at that exit unless you need gas or a place to sleep.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Jason, Quiet, clean, excellently maintained, courteous staff and a great place to sleep. We'll take that as an extreme compliment. Thank you.

"Pet friendly!"

5
04/01/2018

My first stay at a pet friendly hotel. Perfectly clean quiet and wonderful! And very accommodating of our big dog! A special thanks for the breakfast manager who pointed out the green chili. Dinner at TJoes down the road was great too!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Mary, Thank you for the great review!

"Cheyenne Best Western"

5
01/01/2018

We were greeted promptly and courtesy. Being pet friendly made our decision to stay easier and the charge for our pet was very reasonable as well. Our room was very clean and comfortable. Easy access to the outdoors for our pet as well.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the nice review. We hope you come back soon.

"Brand New Hotel - Great Internet!"

4
28/12/2017

A friendly greeting from the start! my check-in was very late, so it was nice to receive a nice greeting when you're tired from driving. The hotel is new enough that my GPS didn't give me the right directions (neither on my phone or in my car!) It was necessary to put in the exact address, instead of the "Best Western Plus Frontier Inn - They may not be aware, but there is a "Frontier Inn" in downtown Cheyenne! Otherwise, It was a good stay! The TV didn't work - it was stuck on the Dish Network 101 channel, and only 1 local channel from Nebraska! Thank goodness for the Internet. Since I was there on business, I could get my work done! CLEAN Hotel, as I have come to expect from Best Western! Top Quality hotel, Top Quality brand! If you're driving through, this is a must stay place!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for the tip on Google! I will have our marketing director look into it immediately. And, thank you for taking the time to send us a review. We take your comments seriously as they always help us improve our service. Happy New Year!

"Customer Service at its best."

5
26/12/2017

We have stayed at this property several times. The customer service is always top notch. Love the location, and breakfast. The most recent December stay, we had a heater issue in the room, the front desk clerk immediately put my parents in a different room, and made sure they had everything they needed.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Gregory, Thank you so much for noticing how hard the staff tries to offer the absolute best service we can possibly provide. We look forward to seeing you next time you are in town.

"Very nice hotel, excellent breakfast"

5
21/12/2017

A very good Best Western Plus Hotel on the outskirts of Cheyenne with unusually good breakfast thanks to chef Christ Munoz. The rooms were spacious, clean, comfortable with a good internet connection.. The pool and hot tub were well maintained, as was the small fitness room.

"Spent 4 days here, for family funeral, was greeted by kind words every day."

5
08/12/2017

Our room was clean and lacked nothing. All of the employees were friendly, helpful. The desk clerk even took the stairs, while we were on the elevator to bring us extra coffee for our room. The morning breakfast cook was amazing, food was hot fresh and he even filled special requests. There were fresh cookies in the lobby every evening. Definitely would recommend this hotel and would be our first choice the next time we need a room in Cheyenne.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
How absolutely exhilarating it is to know we have achieved our number one goal with your family, making our guests feel at home and comfortable. We will be looking forward to your return.

"Cross Country Stop"

5
07/12/2017

My Friend who was travelling from South Carolina up back to Washington State made a stop here on his way for the night. Said that his room was absolutely lovely and the staff was friendly too. Made sure to stop and grab breakfast in the morning which he said was delightful as well.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to submit this review. As silly as it sounds, we look forward to getting comments like yours. Thanks for making our day!

"Excellent experience"

5
03/12/2017

I would definitely stay at this Best Western again. Clean, friendly, caring staff. The breakfast was very good! Loved the ham, eggs and chili sauce and items to make breakfast burritos. It was nice to have fresh baked cookies available upon check-in. They were delicious!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
There's nothing like a good breakfast burrito to start your day! We're so glad you enjoyed your stay (and your cookies) with us during your travels and we look forward to seeing you again! Cheers!

"One of the best"

5
27/11/2017

As always best western never lets me down. Always very clean and hospitality at its finest. The employees will go out of their way to make sure you enjoy your stay. And A+ for housekeeping doing a wonderful job

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Kegw08, Thank you for your awesome comments. This one is posted on the bulletin board! The staff here works very hard at providing a memorable experience and these reviews mean a lot to them.

"Truly Awesome"

5
20/11/2017

Ill be back in March and will for sure stay a this place. This is truly a pet friendly hotel and happily spend our money with them ever time we are traveling I80. The staff was fantastic and the coffee. We didnt get to try the BBQ because they are closed on Monday's which is understanding.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Awesome! We will see you again in March! Thank you for the nice review.

"Would Stay Again"

5
16/11/2017

Chris in the breakfast service area was excellent. Made sure we had what we needed and was very friendly and helpful. Make our morning breakfast an extra pleasure. Food was good too! Rooms nice and comfortable.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you so much, we love Chris as well and will be happy to pass your sentiments on to him! He really makes our guests feel like family. We're so glad you had a great stay with us and look forward to seeing you again when your travels bring you through Cheyenne. Happy trails!

"Great Choice"

4
13/11/2017

Very friendly staff. Room was very clean, comfortable, and quiet. Spa was out of service, but the front desk clerk offered a sincere apology and a goody bag for the inconvenience. Nice selection for continental breakfast. Very nice gentleman working in the breakfast room. Convenient location. Will stay here again.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thanks for sharing your experience Sherry, not having a hot tub is a real drag after a long day. We periodically schedule maintenance procedures to keep our pool area top-notch for our guests, thanks for hanging in there with us! We will send your comments along to Chris, our Breakfast Attendant - isn't he great? We will see you next time when your travels bring you through Cheyenne!

"Terrible noise in the heating system. Everything else at this hotel was excellent."

3
12/11/2017

The hotel was being reviewed by a Best Western representative. The appearance could not be altered for a quick visit, so the appearance is in excellent condition. The heating system should be fixed or I would never recommend this hotel.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hello Loren! Thanks for your feedback on your heating unit - we will definitely take your comments into consideration and be sure we send maintenance up to your room to ensure everything is running properly! We have Best Western Representatives come to our hotel to see all the amazing things we are up to and train our staff on occasion and we're glad you noticed them and hopefully had a chance to say hello! Safe travels!

"On The Road Again"

5
10/11/2017

The location is convenient to interstate travelers. Facilities and staff were excellent. I was in the process of visiting family members (including new great-grandsons) in several western states. I also had my dog with me, and he was a welcomed guest,too.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Congratulations on your new great-grandsons, what a great time in your life! We're glad we could accommodate you and your furry family member while traveling through. Safe travels on your way back home!

"Very welcoming comfortable place to stay!"

5
05/11/2017

We's driven for over 14 hours, so this hotek was a very welcome relief. And all the accommodations couldn't have been better. Breakfast was really good, and the gentleman standing by/serving in the breakfast area was very helpful with selections. Be sure to try the green chili sauce! Yum!!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Isn't the green chili amazing? We couldn't agree more! We will be sure to pass your compliments along to Chris, our Breakfast Attendant, he will be delighted to hear your review! Thanks for staying with us!

"Nice Hotel"

4
31/10/2017

Nice hotel and great location. My room was on the 3rd floor (top floor) at the end and it was a bit noisy. I could hear people moving in their rooms as well as doors opening an closing. The room was clean & very spacious and loved the bathroom with lots off counter top space. I had a nice size desk to work at and there was a frig and microwave. Bed was very comfortable, but pillows were a bit hard. Breakfast was excellent, eggs and Canadian bacon, lots of different breads and coffee was very good. Would have liked some fresh fruit, but that is just me. No restaurants withing walking distance, but I did find a great Thai restaurant a little farther west just off the 80. Took me 6 minutes to get there. Anong's Thai Cuisine. They also do carry-out. Was disappointed that I could not use the pool (it had foamy bubbles all over the top), but the hot tub was available. My rating of 4 was because of the pool and the noise.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Judy - thank you so much for your review! We're so glad to hear that you had an overall comfortable and great stay with us. We will definitely think about fresh fruit for breakfast and thank you for your input. We were sorry to hear about the pool, we will be sure this is addressed and taken care of right away for our valued guests. We hope you enjoyed your Thai food and happy travels!

"Great Stay"

5
30/10/2017

This was a great stay with a warm welcome. Breakfast really was a hot breakfast with fresh choices. All of the staff went out of their way and we had a great laugh with them. We were on a road trip and this was a welcome stop!!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear MrsMUP, Thank you for the awesome review. Making a stay memorable is one of the ultimate compliments. We hope tto see you again soon>

"Wonderful Wyoming Best Western Plus"

5
28/10/2017

Wonderful facility, kind and friendly staff, great food for breakfast! Best Western is our preferred chain, but some locations are too expensive. This one was an excellent value. We very much enjoyed our stay!!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi David! We're so glad to hear about your recent stay, it made our day! We hope to see you back again when your travels bring you through the area!

"Nice people - must be Wyoming"

4
26/10/2017

Very friendly welcome and fast check in. Conveniently located off of I-80 east of Cheyenne. A little far from good eating. Breakfast is disappointingly the regular fare that can be expected at medium priced hotels. Oven warmed eggs with American cheese that they call omelets. I would like herbal tea for a change.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear FisherJR, Thank you for the review. We are taking your suggestion and getting some herbal tea. Sending these reviews really does work! Thank you for staying with us.

"I am now a fan of Best Western"

5
23/10/2017

I was looking for hotels to stay at during my cross country trip home. This hotel's location to the interstate and perceived newer age were what attracted me most, along with breakfast in the morning. This hotel did not disappoint. The front desk staff was very friendly and recommended a good local restaurant. The rooms were clean and the bathroom had good water pressure. The guy running the morning breakfast was super friendly and helpful and was definitely going above and beyond normal service. Check-out was painless as well.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear X5502FNwilliamp, What an awesome review! Thank you! We are so glad you have discovered the Best Western brand! We are dedicated to providing great service and it is the ultimate compliment when our guests notice.

"Chris at breakfast understands customer service!!"

5
17/10/2017

Everything about this place was fabulous but what stands out most was our breakfast host, Chris, who absolutely was the most helpful and positive person I've ever encountered. He does his job so extremely well and makes everyone feel welcome like a friend. Give this man a raise. He is doing wonderful work. People remember how someone makes them feel, and he makes guests feel special and appreciated. He's a true asset to the company that I hope management recognizes and rewards as he's a rare find these days. You won't find a kinder human being in this world than Chris. Really. He made our day and his genuine smile lights up the room.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for all this awesome review. I agree, Chris is an outstanding employee and I will be sure to share your compliments with him. His outgoing and positive attitude is the perfect way to start the day.

"Cheyenne"

3
17/10/2017

Fairly average, nothing special. I was surprised that the staff did not offer a room upgrade (all previous BW hotels upgraded our room automatically.) Not even sure if I received my double points and bonus point for the BW Fall promotion. Will be calling BW Rewards program about it.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear 975leeannc, I am really sorry you were not offered an upgrade. Our policy is to upgrade our members when we have the rooms available. As for your points, our system is set to automatically award the points, but I would be happy to check on it for you. Please call me directly at 307-638-8891 and I will check on it for you.

"If you need sleep in day and work at night? Don't stay here."

2
16/10/2017

Dogs are allowed here which is fine ,but when all you can hear is barking for hours on end ,it gets aggravating. Sleeping in day time?lol forget it .sign was in door everyday but still they try to get in room at 11 and 13:00 and clock is set for 16:00.i call front desk then the next day they park their cleaning cart outside of my room and have a weekend reunion there. I was one beer away of committing a felony. Maids were 2 girls two guys.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hello Mark, thanks for your review. While we are disappointed to hear about your stay, we are grateful you let us know as this is a wonderful training opportunity for our staff. We would love to make this right, please call our General Manager, Patty at your earliest convenience. Again, thank you!

"Wonderful Stay"

5
13/10/2017

Can't say enough good things about this hotel! It is our second stay and I know why I kept this place on my list. Pet friendly (even give treats and poop bags), clean, quiet, comfortable beds, great breakfast, awesome service. Extra kudos to Sharon, who baked cookies and made sure some were left for us! We will definitely be back!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Cindy! Thank you for this amazing review - we're so glad you enjoy your stay with us time and time again. We love making our furry guests feel just as important as our human guests so thank you for this shoutout! We will pass your comments along to Sharon (she really does make the best cookies!) and look forward to seeing you again when your travels bring you through Cheyenne!

"Clean, Modern Property"

5
08/10/2017

We enjoyed our stay at this property immensely. The staff was friendly, professional and courteous during check-in and check-out. Would definitely stay again if we visited this area again. Highly recommended

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Wow! Thanks Melanie! This means the world to us and we love hearing "Would definitely stay again.." Cheers!

"A clean, comfortable hotel on the edge of Cheyenne"

4
08/10/2017

Being somewhat at the eastern edge of town, this hotel is in a relatively safe and quiet spot. Our double queen room was comfortable and relatively updated. The breakfast items were pretty typical for Best Westerns these days -- some variety, but don't expect freshly cooked items. Staff were friendly and helpful. Our pet-friendly room was indistinguishable from a normal room.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you so much for your review Privateerwa! We're so glad you noticed our renovation as it was just completed this year in all public spaces; we also renovated our third floor rooms! Our staff is great and we are so glad you got to experience our western hospitality. Enjoy your travels and come see us again when life brings you through Cheyenne!

"Quiet place with excellent breakfast"

5
04/10/2017

Great hotel for just passing through Cheyenne. Very easy to find. Quiet,very clean. Great fresh cookies on check in. Outstanding free breakfast. Located on edge of town, but that made it very quiet. I liked the steak house at the next exit that they recommended for dinner. Received discount at the restaurant for staying at Best Western.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thanks for your review! We're so glad you enjoyed T-Joe's Steak House and received your Best Western Plus discount! Our amenities are pretty great as well as our location and we're happy you found it so easily! Come see us again when your travels bring you through Cheyenne! Happy trails!

"Outstanding in every way."

5
04/10/2017

The staff was excellent as was our room and breakfast. Staff was great with our pet. Just good folks. We will stay with them every time we are in Cheyenne. The Inn is well located, easy to get to, very clean and well maintained.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for the nice review. We pride ourselves in trying to provide superior customer service and it makes all of us feel really good when someone notices. Your review made our day.

"Comfy with King suite ..had booked a queen"

4
01/10/2017

Very accommodating staff, we needed early check-in and that was NO problem. They asked if a King suite would be OK instead of the queen I'd booked.. well of course! Plus our little dog was welcomed and loved on. (I think Sydney? checked us in) The room was spotless, nice amenities--microwave, refrigerator, long vanity in bathroom, walk-in shower, and 24-hr coffee station. Breakfast was hot & well-stocked; wish I'd have seen the green chilli before I was full~ Chris is exceptional -- get him in management training; if I were still in work-a-day world he'd be MY employee now! He was courteous, friendly, and knowledgeable. I had occasion to see him be 'nice' when he got a 'ration of ...' from an obnoxious guest -- he handled it with a smile and a remedy ... he didn't know I saw the exchange.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Free upgrades are one of life's little special moments, and we're glad you got one here with us! Our furry friends mean just as much to us as our human guests so make sure to post a picture of him on our Facebook page and tag us, we'd be happy to show him some love! Sydnee and Chris are wonderful, we will be sure to pass your comments along to them both. Happy travels!

"Better than average hotel"

5
01/10/2017

The standard of décor and cleanliness was excellent. We were given a disabled room although didn't need one which made it more spacious, especially the bathroom. The breakfast was better than average with really tasty omelettes with additional toppings. The chef, Chris was very helpful in letting us know where everything was and even heated up the butter for toast for us. He took the time talk to us, which is unusual at a buffet breakfast.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Martin! Chris is such a great Breakfast Attendant isn't he? We will be sure to pass your comments along to him, thank you for taking the time to jot them down in this review! On behalf of our entire staff, thank you for staying with us and we hope to see you back soon!

"Above average BW"

5
29/09/2017

We stayed at yet another BW, but this one was above average with very decent rooms and appeared to be very well maintained. The location was a bit awkward though with some distance to grocery shopping.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you for this wonderful review and the nice compliments! Come see us again when your travles bring you through Cheyenne!

"Thought we had a good place to stay, how they changed"

2
25/09/2017

We have stayed at this place twice before and were happy. This time was completely different. The reservation was made and military discount issued. The fact that the senior discount was not is a great source of irritation. The girl at the front desk was not even able to get us to a room without getting help. She and the manager refused to give the discount and the manager refused to even talk to me. When they did get us to a room it was at fortieth and plumb. Forty miles from no where and plumb next to nothing. We are seniors and don't walk so swell. We took it as we did not want to waste even more time. I had reserved two queen beds. We found a king bed. As much as I hated to I had to go back to the front desk and wait even more and get things right, the clerk just was unable to perform and again no help from the manager, Patty (the phantom) Ramsey. We had planned on staying here on the way back, that will not happen. We had planned on using Best Western another 9 times on this trip while on the move. After dealing with the people at Best Western customer service I think we will find a decent place that cares about the customer.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi DJ - first, thank you so much for taking the time to write this detailed review; it not only helps us with our training efforts, but also shows us how we can improve our property at all levels. I want to be the first to apologize for your experience, we can assure you this is not an ordinary occurrence and we take it seriously. We would love to make it right with you, so please let us know how we can do that. We hope you'll give us another chance on your next stay since you've been here before and have had the great hospitality that you're used to. Thanks again!

"Excellent Hotel"

5
25/09/2017

Best Western is an excellent hotel! I have stayed there twice on separate occasions in the month of September 2017. I am thoroughly impressed with their customer service, the cleanliness of their rooms, and their yummy breakfast. Thank you and I will be back time and time again.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thanks so much for this wonderful review! We love to hear that you've stayed with us multiple times and hope to see you many times over! Happy trails!

"Good Hotel, Clean Rooms"

3
25/09/2017

Stayed here for business for two nights. Hotel and rooms were very clean and well kept up. Breakfast had a very good variety and was well taken care of and presented. Breakfast staff did an outstanding job each morning. Front desk could have used a little more training on the computer system; couldn't figure out how to send me confirmation emails or print the correct receipts upon checkout. Overall a good stay.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Andy! Thanks so much for your review as these are always so important to us when looking for feedback. We're so glad you enjoyed your stay, our Breakfast Attendants do a great job don't they? We will definitely look into your front desk experience as this is a wonderful training opportunity! Come see us again soon!

"Returning from PowWow"

5
24/09/2017

We attended the St Joseph Indian school PowWow in Chamberlain S.D. & were on our way home. We stopped here for the night. We were given very good information about a place just down the road for supper. Staff was very helpful with every thing we asked.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We can't imagine how cool the PowWow must have been, Butch300! We're so glad you thought of us for a stay over on your way home and enjoyed T-Joe's Steak House that night as well. Travel safely!

"Hidden Treasure"

5
23/09/2017

Excellent hotel! Perfect for the traveler with easy access to two major interstates. Also good for the business traveler with proximity to local businesses. Staff is friendly and helpful. Located on the eastern edge of Cheyenne you do not expect such a beautiful, modern hotel.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you so much for your 5-star review! We think our location is great for the I-80 traveler and so convenient to get back on the road in the morning! We hope you had a great commute and hope to see you again in the future! Cheers!

"Good facility "

5
20/09/2017

We always stay at this facility when we are in the area. It is reasonable and yet comfortable. The facility is clean and the employees are friendly and helpful. It is located on the outskirts of the city but is still close enough that you can get to anywhere you want to go quickly. The room was well appointed and the bed was very comfortable. The breakfast had a good selection and there was plenty to eat. I would highly recommend this facility when you are on area.

"Nice Hotel"

4
20/09/2017

This was a very nice and very clean hotel, The Beds Were Comfortable, the breakfast had some variety and was tasty good. The hotel staff was very nice, helpful and courteous. Would definitely recommend.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Kimberly, Thank you for all of your nice comments. We are really trying hard to provide superior customer service and it is always nice when someone notices our efforts.

"Clean rooms, terrible location"

3
19/09/2017

First off this hotel is five miles from Cheyenne. Fine is just sleeping but inconvenient if a tourist. Staff was nice and room very clean, but for new hotel too many problems. One room too small to put comfortable sitting chair. Dining room chair in corner. Two, bathroom sink drain very poorly.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Good morning, thank you for your feedback. Next time you make your reservation, be sure to ask about our shuttle service! We know it doesn't make downtown Cheyenne any closer, but it does alleviate the hassle of driving there. Thanks for staying with us and we hope to see you again in the future!

"Made Reservation on the Road"

5
16/09/2017

BWP Frontier Inn is an indoor entrance property. The Plus means it has extras the regular Best Westerns do not have. I called and got one of the last rooms for that night. Sharon was a great help at the front desk when we arrived. This was overall a great hotel. We did have two negatives that did not affect my rating however. First, the keys would not open the door. Apparently they were having a problem with the key programmer. Chris was kind enough to let me in with his pass key from housekeeping when he saw me waiting for my husband to come back with working key cards. The second set did not work either, so Sharon moved us to a room two doors down where the keys worked. It was early so no worries. We settled in and then went down to eat somewhere. Sharon had recommended a restaurant nearby that was excellent and would give us 10% off our meal. So we took her advice and went. She was right; it was delicious and we got the discount. We got back to our third floor room which was very quiet on the back side of the building. Everything was clean and the bed was get comfy. The other negative was the narrow tub floor when taking a shower. It made it a little uneasy on me trying to stand there. The breakfast was good with all the usual items. Sidney was checking us out in the morning and gave us the "grab and go" bags with water, fruit and cereal bars. That was a nice extra. We also got the senior rate. Theirs starts at 55 years. Everyone there was friendly and very helpful.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Good morning! Thank you for your review! Isn't Sharon great? We will be sure to pass your comments along to her. We are so sorry to hear about your keys, we know how frustrating it is to have to walk all the way back to the front desk to get them re-programmed. We will look into this to ensure it doesn't happen to future guests. Our Grab-N-Go Bags are perfect for running out the door to get back on the road and we will pass your comments along to Sydnee as well! We hope to see you back soon!

"Very Good Hotel, needs Landscaping"

5
16/09/2017

Was an easy to find Hotel just off I-80, and after a long drive passing many many trucks, it was a welcome relief. The room mattress and pillows were extremely comfortable and clean. However, the exterior landscaping was pretty meager and better 'greenery' or some attractive stonework, or horse sculptures would go a long way into making the Hotel seem more welcoming.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
We're so glad you decided to stop and stay with us and thank you for providing your feedback! We will definitely take your comments into consideration when it comes time for new landscaping and we're glad you were able to find us easily. Enjoy your travels!

"Business Travel"

5
12/09/2017

This facility has always had a very gracious, courteous, friendly, professional staff that are very helpful. The rooms are very clean and quiet and comfortable. As a frequent business traveler I will not hesitate to stay at this facility anytime that I am in the area. Would also make a nice place to stay with family as well.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Thank you so much Kodia298, we are so thankful for comments like this in regard to our staff as they really go above and beyond to make our guests feel like they are home. You are welcome here anytime for business travel and we hope to see you again soon!

"One night stay"

4
07/09/2017

My wife and I stopped here on our way back home during a cross country road trip. The desk staff was very nice and prompt in their service. We even checked in early enough for free cookie service. Our room was very nice. The breakfast service was great. There was a very attentive staff member that greeted everyone, offered suggestions and made sure we knew he could help us find whatever we needed. That morning there was even a pork green chili to try! My only warning to travelers is that the hotel isn't near any restaurants so either be prepared to get back in the car to go get dinner, get dinner before you check in or have something delivered (we ended up getting pizza delivered to our room no problem).

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Sara B! A cross country road trip sounds like so much fun, thanks for thinking of us during your travels! Our complimentary cookies are served every day and we're glad you enjoyed them (it's really hard not to eat them all ourselves). We hope you made it home safely, and thanks for thinking of us!

"Great stay in Cheyenne"

5
05/09/2017

We stayed over Labor Day weekend. Hotel was very clean. Beds are comfortable. Hotel was very quiet even though it is right off the interstate. Breakfast was very good with omelettes, pork chili, bacon, waffles, biscuits and gravy, yogurt, cereals, muffins, danishes, milk and juices. There was also a sign to ask for gluten free options.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Midwestcouple_12! We're so glad you enjoyed your stay with us over Labor Day and were able to take in our amazing breakfast! Our convenient and quiet location is great for those looking for a great night's sleep, and we're glad you were able to do just that. We hope to see you again when your travels bring you through Cheyenne!

"a little out of town but freeway close."

5
03/09/2017

very clean. looked new but they said it was 10 yrs old. room is the usual. nothing special. good parking. a little above average breakfast for the usa. quiet though it is close to the freeway. the staff was very helpful and friendly. was there two nights before the eclipse so it was crazy and the staff still made it a pleasant visit. 24 hour coffee , tea, and lemon water.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
The three days of the eclipse was truly a crazy event! I have been in the industry for over 20 years and never experienced anything like it. I am so happy that your stay was enjoyable.

"Great place to stay in Cheyenne"

5
02/09/2017

Great hotel and staff. Rooms well appointed. The beds are great. The breakfast is a cut above the norm and well presented. All the staff are extremely helpful and courteous. I travel a lot and always look to stay at this hotel when in Cheyenne. Value is competitive but could be better.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you very much for the very nice review. You have made my day!

"very nice"

5
29/08/2017

Right off I-80 at the east edge of Cheyenne, the location is handy, thought not a lot of things right next door. Great facility, courteous staff, spotless room, clean, and comfortable. Everything I needed or wanted for the last night of an exhausting trip.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the "very nice" review! We are sincerely happy that you enjoyed your stay with us. We hope to see you again soon.

"Great place to stay"

5
27/08/2017

Friendly staff and easy on off location. Room had a nice setup with good shower and good breakfast! Bathroom had handicap rail and high toilet ( not handicap room). Would highly recommend this hotel to others.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Candace, Thank you for the really nice review. We look forward to you coming back and staying with us again.

"Super Nice Staff and Convenient Location"

5
27/08/2017

This is a well-managed and comfortable property that is convenient to downtown Cheyenne and northern Colorado. We found the staff to be warm, attentive, and friendly and they contributed to the pleasure we experienced in our stay. Our room was well-appointed, the bed was very comfortable, and there was no noise from nearby roads or train tracks. We would definitely stay here again when visiting the Cheyenne area. It was a wonderful experience.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Angela, Thank you for the awesome review. We look forward to your return.

"Wouldn't Recommend"

2
26/08/2017

Terribly messy breakfast area, overflowing trash cans, uncaring breakfast host, not customer oriented, out of food, tepid "hot" water, warm coffee, and to top it all off our bill was over $50.00 too much and the credit still hasn't come through. Not impressed and wouldn't stay there again.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for taking the time to let us know about your stay. We have made personnel changes in that department. We recognized the problem, but it took a few days to get someone new in. I have not heard about your billing issue until now. Please contact me directly at the hotel and I will look into the matter. I hope you will give us a second chance.

"Been Here Before"

5
23/08/2017

Stayed here on our way to Colorado. This is a nice, clean, no frills motel. The lady at the desk during the day was exceptionally friendly and helpful, even when I made the reservation. Have stayed here before. They have a free breakfast. They are on the outskirts of Cheyenne so not much for eating places by the motel. There is a Subway across the street. It is very accessible and is right off the interstate.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi Zevah93! Our Front Desk Agents are great, and we're glad you had a chance to spend some time with them. Thanks for choosing us during your stay and have a great time in Colorado!

"Vacationers "

5
23/08/2017

A beautiful facility. Exceptionally clean, a testament to the housekeeping staff since this was the day after a full hotel for the eclipse. Very spacious rooms, and quietest hotel I've ever stayed in. Loved the fact that vending and ice are in their own enclosed area muffing any noise. Staff couldn't have been more attentive, particularly one lady whose name I missed, heading up breakfast at 7 a.m., always checking to see if I needed anything. Unable to muster up anything negative whatsoever. Highly recommend and would definitely stay there again.

"Don't Be Fooled by the "Front Cover""

2
20/08/2017

An upfront admission is I have not stayed in a Best Western Hotel in a long time. So I was pleasantly surprised when I checked in and found what appeared to be a freshly remodeled Hotel! The room was also very nice and seemed to also have experienced a recent updating. Ms Sharon was wonderful at check-in understanding we had made a long drive to chase the eclipse and my special needs son needed to get into a room as quickly as possible! She ensured we had an opportunity to grab a fresh cookie and had the basic information about the hotel amenities and breakfast. The front cover of the book looked GREAT! Unfortunately the rest of the book quickly lost its appeal. And to the GM reading this, I know the property was sold out to those silly people hoping to see the eclipse totality. I only make this last statement as being sold out may be offered as an excuse for what follows! The Pool. It was FREEZING! Even my son who will swim in just about any temperature water wouldn't get in. I went to the front desk and asked if they could turn on the heat in the pool and after some "hemming" and "hawing" she told me it had, "something to do with a pump." However, please note this same issue was raised in another previous review and the response to this review was the management team would be on it. If the problem is long-term due to a mechanical issue, then some sort of notification should be found on the reservation page. I would recommend something akin to, "our pool is partially inoperable and exceptionally cold due to a mechanical issue." Breakfast. A complete disaster. We got to the breakfast bar at 8:00 and ... there was no food available. The young lady told me, "eggs would be ready in 12 - 20 minutes." The cereal tubes were empty and looked like ravaging Huns had attacked the area as cereal was everywhere! No biscuits, bread, or even yogurt! Bottom line, the promised free breakfast was not provided. When a property is sold to capacity, a lot of extra planning is required to properly achieve expectations which were obviously not met for my family and those who followed us. Lastly, I reserved my room using an AARP rate. I was shocked to see that this rate exceeded the price that is listed on the placard on the back of the door. The card on the door states, "Maximum Room Rate To: $375.00." However, even my AARP rate was above this amount! I understand that demand for rooms exceeded the available supply due to the special nature of the eclipse event but I feel taken advantage of and that the hotel staff almost did something unconscionable by charging this rate. I did not know, when making the reservation, that the daily room rate that was quoted exceeded the maximum allowed. Someone in this hotel's management determined the max rate and posted it on the back of the hotel's door. However, the max rate stated was obviously an untruth. There are several other reviews which comment on the high rate charged for this property in comparison to other local hotels. I feel used! This book lost all appeal unfortunately and wasn't even close to being a bestseller!

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi MarkDr777! You are correct! We just finished up a major renovation of all public spaces and 3rd floor rooms in April of this year! Thank you for referencing it, we are very proud of the results. Sharon is wonderful isn't she? We will be sure to pass this along to her! In regard to the pool, we sincerely apologize for this and are working to remedy the issue ASAP, this message should have been conveyed to you and we are truly sorry (nobody likes to swim in an icebox). We will put this message on our website today and will be sure to update our guests via website and social media when it is back up and warm again. As for the breakfast, this is a tremendous learning opportunity for our staff, so again, thank you for bringing it up. We will be happy to look into the rate issue and reach out to you directly to resolve it. Thanks for your honest feedback here, it is so important. Look forward to hearing from us soon! Thanks! Amanda D.

"ok but not the best value"

3
17/08/2017

everything is nice and new. and you will pay for it. not the best value (of the 3 places we stayed on our 5 day end of summer trip). pool was cold, they said there was a part on order. Hot tub was kind of cool as well. Rooms were nicely made up and a bit tight on space. Over all though, I would probably stay somewhere else next time.

Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Good day SamSofnNad! While we thank you for your wonderful comments about our newest renovation, we are sad to hear about your pool and hot tub experience. We can assure you that guest satisfaction is our number one priority and our pool and hot tub area are no exception. This is a wonderful training opportunity for our staff and we will be sure to look into this issue immediately. We hope you'll give us another chance during your next stay in Cheyenne! Yours in Hospitality, Amanda D.

"Rest stop"

5
16/08/2017

Was Headed for Greeley for a meeting. It was late and decided to stop an hour short of my Destination. I called staff was very friendly and even gave me a better rate than was advertised on internet. Great sleep, Awesome Breakfast. Made for a great meeting that morning.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Walter, We are thrilled that your meeting was successful and that we were able to help. Come back anytime! We appreciate your business.

"Nice but overpriced"

4
12/08/2017

Our family stayed here one night on our way back home. Overall, it's a very nice hotel however for the location (Cheyenne, WY) I thought it was a bit overpriced even with the AAA discount. We have stayed at other Best Westerns around the US that were just as nice for less money. This is a pretty new one. I prefer BW hotels as they have great rooms and amenities.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for taking the time to review our hotel. I am sorry you felt the rooms were overpriced. We go to great lengths to make sure we are competitive in the market. We loved having you here and hope to see you again soon.

"Very nice"

5
07/08/2017

Stayed for 3 nights with 2 kids on a road trip around the west. Perfectly fine stay here. Clean and convenient. The guy running the breakfast buffet was very friendly. We visited the Frontier Days festival which was a great experience - rodeo and rides for the kids.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
We are thrilled you had a great time at Frontier Days. Everyone should experience it at least a couple of times. We hope to see you back next year.

"Bad Experience"

3
07/08/2017

Over charged for this kind of service, Although the breakfast was great and the dining area was clean. Rooms were very clean. But the noise from room above was to much to go to sleep After the third night I was ready to leave. Although I did stay at best western on my trip back to South Carolina. They debited my account the next day for four days only stayed three the fourth day took a week to get money back.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Jerry, I am so sorry that we did not meet or exceed your expectations. I sent you a message on the other website you responded to please call us directly so we can arrange to have you on the top floor at a discount. Again, we are sorry.

"Pleasantly Surprised by This Best Western Plus"

5
04/08/2017

This was my first time staying at a Best Western in years, and I was pleasantly surprised by the experience at this Best Western Plus. The hotel was very clean and comfortable and the room decor was really, really cute! I would love to have that couch in my living room! Breakfast was fine (not a ton of stuff that I liked, but it was a pretty good selection). Bathroom was spacious and features a shower (not tub/shower). The toilet appeared to be placed off center - it was closer to the shower than the sink area, which meant it was a bit of a reach for the toilet paper, but it was do-able. Would definitely recommend to folks looking for a nice hotel in Cheyenne.

"Great hotel"

5
02/08/2017

Clean friendly place to stay. They had a great breakfast included also. Well kept place and comfortable beds. They do accept pets which is a great plus. However there is an extra charge per pet. I would recommend this hotel

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the great review. We sincerely appreciate it. Come back soon!

"Great stay - Big Rig friendly!!"

5
30/07/2017

The hotel is located right off the I-80 on the eastern outskirts of town. Check in was fast and easy. They have a food pantry in the lobby where you can buy stuff to microwave or snack on in the room at reasonable prices. My room was very clean, spacious, comfortable and quiet. WiFi signal was great. The shower had plenty of hot and powerful stream of water. The bed was awesome - slept very well. Breakfast was a good buffet spread with a very efficient and friendly attendant on duty. Lots of parking including a large dirt lot opposite for Big Rig parking. They had an indoor pool and spa and a coin operated washing machine. I will stay here again for sure.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to give us such an awesome review. Simply said, I could not have written a better marketing message. :) You mentioned most everything that is important to most of our guests. Thank You

"Perfect"

5
25/07/2017

The staff at this motel went above and beyond to make us feel welcome. Very friendly staff.........Breakfast was great and the staff serving was going out of their way to make sure everyone had everything they need and were bright and cheery....Was a very refreshing stay.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you Laura! It is reviews like this one that keep us trying to always provide superior customer service. Thanks for noticing and thanks for staying with us. We hope to see you again soon!

"The Bestest Plus"

5
24/07/2017

Let's make it simple. The BEST WESTERN PLUS in CHEYENNE WY. is OUTSTANDING, A WONDERFUL place to stay. VERY RELAXING. PEACEFUL. QUIET. EXCELLENT STAFF. Have you ever got stuck in Wyoming during the winter when all the highways are closed due to weather conditions? If that happens - this is where you want to hang your hat. It is the closest thing to being home and that detour in your journey won"t seem so bad. Safe travel. (Road trip)

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
What an absolutely heartwarming and perfect review. Thank you so much for making my day. I plan to enlarge this and hang it where the entire staff can see their efforts are appreciated. Please come back soon!

"A little disappointed"

3
23/07/2017

This was the first time we have stayed at this hotel and we were slightly disappointed. The hotel is on the edge of town so it was a bit of a drive back in to town for food. We thought this would mean it would be quiet but the land out the back seemed to be used for lorry parking so their engines were running. Upon check in the receptionist neglected to tell us that the pool was out of use - which was one of the reasons why we chose the hotel. She didn't even apologise when we asked if it was a temporary closure... it was just a shoulder shrug. The room was of average size and was generally clean but there was some bits and pieces around the bed that shouldn't have been there. When we switched the lights off to go to sleep we discovered one of the main room lights wouldn't switch off, it stayed on a dim orange.... which obviously disturbed our sleep a little. When we told reception in the morning (we were literally ready to go to sleep and didn't want to get out of bed and change rooms in the middle of the night!) they didn't seem to believe us - in daylight you wouldn't have noticed it was permanently on.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear PotentialVorticity, I am so sorry you did not have a great stay. A couple of the issues I cannot change but I am most concerned with the indifference you were met with at the front desk. I appreciate you bringing it to my attention. If you are planning on coming back, please call me directly at 307-638-8891 so that I can ensure your stay is better.

"Not terrible but not what I expect from Best Western"

3
22/07/2017

I stay mostly at Best Western hotels when traveling and feel like I know what to expect. This hotel fell a little short of the mark. It is obviously an older property and needs some improvements. There were stains on the bathroom counter and caulking patches that were unsightly. The elevator was really slow for only 3 floors. The management of the breakfast was lacking. Things ran out several times while I was eating. This hotel is also on the very outskirts of town and not close to any restaurants. I stayed here because of the Best Western brand but I think if I was to visit Cheyenne again I would look for something else.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to send in a survey. I am very sorry that we did not exceed the expectations that you are accustomed to. If you are ever in the area again, please contact me directly so that I can ensure you will be happy with your stay.

"No Restaurant or Bar on site"

4
20/07/2017

No Restaurant or Bar on site, nearest one 2.8 miles away which is reached by either the interstate or an unlit back road. This means someone HAS to drive! Hotel very nice but its position fails it. Also if you are given room 230 and are light sleepers, ask to change, it is above the generator room!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear David, Thank you for the review. I believe it is helpful for future travelers to know that we are not within walking distance to a restaurant. On the positive side, perhaps we are positioned perfectly for Cheyenne's future growth and restaurants will start popping up around here.

"Great place!"

5
18/07/2017

I booked this hotel based on reviews from other Trip Advisors. It did not disappoint. The desk clerk greeted me by name. Fresh citrus- infused ice water complimentary in lobby. Room was clean, bed and pillows , decent TV and pool. And they allow dogs! The best part was breakfast- hot eggs, sausage, and green chili pork was delicious. Chris was an excellent host. I will definitely be back.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you Virginia! I am so glad you enjoyed your stay with us.

"Good service, fair room, nasty pool and hot tub"

3
18/07/2017

This is a clean, nice roadside stop. The staff are all friendly and the room was nice. The only major complaint is that the swimming pool and hot tub were pretty nasty. The hot tub smelled like it was really old unclean water. On the wall was a failed inspection report from a month ago saying they needed to close the hot tub until the chemicals were at a regular level - at the time of the inspection it just had a very small trace of bromine. It was nasty... So, if you, like us, were planning on using the swimming facilities I'd recommend bringing your own chemical testing equipment and enjoy using facilities that are not regularly maintained.... It was like being in a tub that was used regularly, but never drained or cleaned. Needless to say, we all showered after the experience.... The hotel could fix this pretty easily and I recommend they post the result of their regular chemical testing so that people can see that they are not swimming in months of other peoples dirtiness...

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
I am so embarrassed. I am so sorry that you were here that weekend. We were experiencing a problem with the automatic bromine feeder. We have since purchased a new feeder, bought a new testing kit and we are testing it frequently. Please be assured the problems have been corrected and we now have beautiful blue water. I want to thank you for allowing me the opportunity to make this up to you. Please contact me directly the next time you are in town and I extend a room at 50% off the regular price. You can reach me at 307-638-8891.

"Great value"

4
18/07/2017

Pleasantly surprised by the quality of this hotel. Staff went out of their way to assure the whole family was welcomed including our dog. The bedding was quality clean and comfortable, breakfast was the best we had on our travels so far and it was convenient to the high way

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you Jean!

"Very pleased"

4
15/07/2017

I have been staying at the best Western plus due to us having a pet and few hotels except them. I have been very pleased with the BW Plus regarding the quality of the room, the quality of the breakfast, and quality of the service

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you ! We hope you come back soon.

"In good shape for a 10 year old hotel"

3
13/07/2017

We checked in to this hotel and we're impressed with the cleanliness and updated furnishings. We inquired how old the hotel was and we're told it was 10 years old and had previously been a Sleep Inn before being renovated by Best Western. They staff still needs more training particularly at the front desk and in the breakfast area. The breakfast area was not kept well stocked not just food but plates and utensilespecially. The breakfast area was small and not laid out in an orderly fashion.

"Cheyenne Best Western"

5
07/07/2017

I scheduled my stay at Cheyenne Best Western during my vacation to Branson Missouri. My wife and I were extremely impressed with the hospitality of the front desk clerk who helped us find a place to eat as we were late checking in. The rooms were very elegant and accommodating. This hotel was a great stopping point in our trip and we really enjoyed our stay there.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for the wonderful review. We hope to see you again on the way back home.

"Great Stay"

4
06/07/2017

We really enjoyed our night here. The only thing we wished was that restaurants would have been closer to this hotel. We really enjoying just walking to various places if possible after a long day of riding. Overall, the hotel was nice and would definitely stay here again once we are in this area again.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the nice review. And, we look forward to having you stay with us again.

"one night stay"

4
05/07/2017

Nice room, hard pillows (a plus.) Easy to find and park. We went downtown on the way out to Rapid City, SD. It was convenient. Good breakfast - waffles! It was clean - even the parking lot ! ! I would stay here again.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the review. We look forward to seeing you again soon.

"Thank you"

5
05/07/2017

We had a wonderful trip! The hotel was clean. The staff was friendly. The pool and hot tub were warm and well maintained. I would recommend this hotel to anyone looking for a comfortable place to stay. The welcome cookies were a pleasant addition.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
We are really glad you enjoyed your stay.

"Good place for a stopover along the highway"

4
02/07/2017

The hotel is spotlessly clean and comfortable. It is very convenient to I-80. It's not convenient to any restaurants, however, except a truck stop. The pool is a pleasant little lap pool, only about four strokes long. Staff was efficient, if not particularly friendly. I'd recommend it as a stopover, not a destination. Eat before you check in.

"Hidden surprise!"

5
23/06/2017

The property looks like many "ordinary" motels. The surprise is inside. The breakfast was one of the best included breakfasts I have had, including the ones where a cook prepares the food in front of you. The eggs were tasty and fresh. The bacon was thick and delicious. But the real surprise was the house specialty condiment, pork green chili. This salsa-like sauce was flavorful with a back-of-the-palate kick and bite that brought out more taste in the food. Chris, the attendant, was friendly, professional, and made sure that everyone was happy (except the one old crab who complained there was no cream cheese -- they ran out and were waiting for resupply).

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much! We are proud of the breakfast we serve and Chris is one of the best at making people comfortable and starting their day on a good note.

"Travel to Wyoming Territory"

5
20/06/2017

Staying at Best Western Plus made our trip more restful, enjoyable and within our price range. Service was friendly and helpful. Also, rooms were clean and the food was very well prepared and presented to the customers.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you! It really makes us happy that you enjoyed your stay with us. We hope to see you again soon!

"Very clean and pet friendly"

5
18/06/2017

Want a clean, pet friendly, human friendly hotel right off the highway? This is the place but, make sure u have a reservation, it fills up and I've seen them have to turn people away. Great coffee and breakfast too

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for your very nice words. We try really hard to make everyone feel welcome including all of the pets that are a part of the family. Please come back soon!

"Staff just busting in your room"

1
12/06/2017

I would not recommend this hotel to anyone! The air conditioner did not work, the staff just opens your room door in the middle of the evening after one knock caught my husband in his underwear(not Cool). Then they charged my Credit card twice and made my account overdraw could not use my card all the way home (500 miles)

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Dear Tammy, Thank you for bringing this to my attention again. After you brought the issue to my attention I spoke to the housekeeping department about the three knock rule. Again, I am really sorry that your stay with us did not meet your expectations.

"Cheyenne"

4
11/06/2017

Staff at the hotel was great! The location was not ideal for us based on the activities we had scheduled for our visit as it is too far from the center of town. Next time we will choose a hotel nearer the area where we plan to spend most of our time.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thanks for noticing how great the staff is here. They try very hard to make everyone's stay memorable. It is true that we are not in the center of town, but we are only ten minutes away. We hope you will come back for the service.

"Traveling West to Grand Tetons"

4
05/06/2017

Clean, convenient, right off I80. Excellent breakfast and friendly service from Chris and Kelsey. Stayed in a king room that was clean and comfortable. The staff were helpful and friendly. Easy drive to downtown.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you! And, I agree, Chris and Kelsey are awesome!

"Commodity Motel With Great Staff"

4
01/06/2017

Like every Best Western I've stayed in, I would rate this as a commodity motel, clean, neat, comfortable, but nothing special. With that said, this motel stands well above all others we have stayed in. The staff is wonderful. They are knowledgeable of the area, helpful, courteous, and above all, excited about what they are doing. This is especially true of Chris, the young man taking care of breakfast. He turns the usual, bland, semi-continental breakfast into an event. I will stay at this motel again and recommend it to anyone traveling through Cheyenne.

"Road Trip to CA"

4
30/05/2017

This Best Western had very friendly staff, both at check in and in the breakfast area. Fitness Center had a few pieces which met my needs. There was an indoor pool and water temperature was satisfactory. Great sunset view. Right off the highway and easy to get back on in the morning.

"Great Place to Stay"

5
28/05/2017

We spent the night here after a long day of driving. The staff was friendly and our room was exceptionally clean. The breakfast was simple but the eggs were real (not powdered) and everything was fresh.

"A Nice Rest from Severe Winter Weather"

5
26/05/2017

We got settled about 2 AM after driving east on I-80 over Laramie Pass at 20 mph in the snow. The pass was closed for 28 hours after we crossed and I finally got to bed at 3 AM. The lady (during the day) at the front desk helped us a lot with weather information. The food was good. Lots of choices. They had a new green chili (nice and with a kick) item on the menu to which you could add cheese and green onions and ham chunks which was suggested to be added to the eggs. Biscuits and gravy were ok. Chris was very helpful with the food and continue to ask if there's anything else we needed. Canned whipped cream was available for the waffles and there were 4 flavors of syrup. The room was clean, updated and nice. They upgraded our room to include a couch. The sheets felt starched and I liked that. Very good overall and everything you would expect from a Best Western Plus including lemon flavored water in the lobby.

"Graduation this time"

5
23/05/2017

This is the third time we have stayed at this hotel. There are several other selections available but we keep returning to this Best Western It is conlvient off I 80 and yet quiet. The staff is excellent and Chris the Breakfast Room attendant is one of the nicest in the business.

"Very nice first impression"

5
21/05/2017

Very classy hotel, great staff and a great breakfast. There is very good parking for those with towable type trailers. nice room. We had to stay for awhile until the snow closed roads opened. the only dissatisfaction we had was the $ 22.00 pet fee for our tiny traveling companion.

"Great place to stay"

4
20/05/2017

This hotel had a great indoor pool and hot tub. It was located right off Interstate 80. The staff for breakfast was great and the food was good also. I slept well in the bed and I will stay here again....

"."

5
16/05/2017

Great location along our vacation route in Cheyenne Wyoming,. Friendly, helpful staff. Room was nice and clean and per request, was in a quiet part of the hotel.. Nice, well lit bathroom and shower. Comfortable bed. Will definitely stay with Best Western again the next time we travel.

"Great service!"

4
10/05/2017

My sister and I have stayed in 3 Best Western Plus on our way from Houston to Waitsburg. We found them all to be very good value - safe, clean, comfortable, good service, with a good hot breakfast at around $100 a night. But the breakfast manager here (Chris) was outstanding. I've never seen a hot breakfast bar handled better anywhere - everything topped off with smiling, gracious service. This was on a par with 4 and 5 star hotel food service. Kudos to you, Chris!

"Great stay"

5
04/05/2017

We stopped here on the way to Texas. The lady at the front was really nice. The room was very clean. I enjoyed all the toys they had in the pool for my daughter to play with. The water and cookies at the front were an added bonus but I will say that there were not many restaurants in the area to eat.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for the compliments!

"Great value, great comfort"

5
02/05/2017

Great value, great comfort. Traveled at an off-time of the year, so hotel was basically empty. Enjoyed the pool, the room and the breakfast. Would definitely recommend BW for the casual traveler anytime.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
We are delighted that you liked the hotel! Come back soon!

"Fantastic service"

5
30/04/2017

All staff went above And beyond to make our stay wonderful. We will stay again when in the area. They recommended local places to go too that were excellent! Other family stayed at a different property. It was nice, but this best western was far better!!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you! We are really trying to deliver superior service and we really appreciate it when our guests notice our efforts. You Rock!

"Good basic and clean hotel"

4
26/04/2017

Good place off 80. Clean hotel and nice staff. Breakfast (excellent) included. Has coin op laundry too. Many, like us, had dogs. Gotta love a dog friendly hotel. But of a schlep to downtown Cheyenne, though.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to post a nice review. We are glad that you enjoyed the hotel. Come back soon! And, bring your dog again!

"Nice place"

4
24/04/2017

This is a very nice hotel. Really like the lobby and breakfast area layout. It's on the far end of town but it's still a quick drive to all the local stores. It's also very clean. I would stay here again the next time I am in Cheyenne.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you so much for your nice comments. We are really glad that you enjoyed your stay. Come back soon.

"Nice place, friendly staff, clean rooms, and cookies"

5
17/04/2017

Wonderful place to stay...within walking distance of many places to eat and cabelas...highly suggest..internet was fast, free cookies and look aid at check inn..nice pool and fitness center..looks like a huge log cabin

"Nice Hotel"

4
14/04/2017

Nice and clean. Rooms were small and crowded. Would not want 4 people with the 2 queens. We had 2 dogs and the floor space was limited. A little small compared to the other BW rooms we had on our travels.

"BW Plus Frontier Inn,Cheyenne, WY"

5
10/04/2017

Great hotel and great staff, good value for the money. we really felt welcome the moment we arrived to nice hotel. The location of the hotel could not be better. The room was clean and comfortable. The Internet connection was perfect. we didn´t experience any difficulties during our stay. I totally recommend this hotel.

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
How Awesome! Thank you very much for the nice comments! We try, you notice--Life is Good!

"Comfortable, attractive, quiet"

5
05/04/2017

A very nice, clean quiet hotel with super beds. The location is far enough off the freeway to be quiet. My only complaint was I thought the price at over $110 with tax was a little high given the out of the city location. Would be nice if someone who do a business model where they could offer a quality hotel for less than $75 a night - I'm not buying the room, only renting it!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for taking the time to leave a comment. We track our rates daily and try to remain competitive while still providing quality service and ammenities. Thank you for staying with us and we hope to see you back again soon.

"Clean rooms and friendly staff"

5
31/03/2017

We enjoyed our stay at this hotel and were very impressed by the staff friendliness. Our room was neat, clean and spacious. Breakfast was great. We recommend this hotel for a stop if you are in Cheyanne!

Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
Thank you for staying with us. We appreciate your business. Come back soon!

"Great Room & Service"

5
30/03/2017

The hotel was very clean and comfortable. Came in late at night and the woman behind the desk was friendly and helpful. I needed a car mechanic and she gave me the name of her mechanic! A very simple and elegant Best Western. Nice breakfast too!

"Very Nice Hotel"

5
28/03/2017

This was the second time we've stayed at this Best Western because we were so please on our 1st visit. Everything was perfect again and will definitely stay here again next year when we pass through Cheyenne.

"Great place for a long trip"

5
27/11/2016

Moving across the country with pets this is a great place for an overnight stay. The rooms are clean and well appointed. The staff is friendly and accommodating. The hotel is easily accessible to the highway.

"Clean and friendly Best Western "

5
20/11/2016

Stayed with my family for two nights here. Very clean room and a friendly front desk staff checking in and out! Free breakfast was also good! Would stay here again if I was going through Cheyenne. Convenient to interstate.

"Great Facility - Front Desk Lady was Great!"

4
20/11/2016

This is a nice facility and looks brand new. It was a little pricier than other BW's we have stayed in but only $10 or so. Our room was really nice and it had a gorgeous bathroom with a walk-in shower. The shower is a nice plus for larger-than-average and/or handicapped folks. Breakfast area was a little cramped... Meal was a pretty standard B/W day starter. Sharon at front desk was really super and directed us to "T Joe's" for dinner, (see separate review).

"Lovely Stay"

5
19/11/2016

Loved the room and the amenities. The room was clean, comfortable, affordable and peaceful. Got a very good nice rest and recoup from my long rode trip and was ready for the rest of the journey! Thank You so much.... DCA

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your kind review! We greatly appreciate it. Our staff here at Best Western try to truly make every guests experience here with us one to remember! I'm glad to see that we accomplished that with you!

"We only stay here"

5
17/11/2016

When traveling from Jackson to Omaha twice a year we always stay here because of the service, cleanliness and all around pleasant atmosphere. Sharon is welcoming and over the top helpful, the super nice guy (sorry, can't remember his name) that works the continental breakfast really seems to care about you and your happiness. It's always the same so we look forward to our stay each time. Kudos to you!!! Thanks.

"Great Value"

4
17/11/2016

Clean and comfortable. No free breakfast. First floor has cigarette smell from casino. Great Value. I would certainly check this place out again and if I could get less than $100 I would definitely stay there again.

"Great Clean Hotel in Cheyenne"

5
16/11/2016

This hotel seems to be out of downtown but is actually very close to shopping, dining etc. It is extremely clean and well appointed. Staff is helpful and will go out of their way to make you feel welcome! Breakfast is complimentary and there was really good variety. Highly recommended at a great price.

"Great place to stay"

5
16/11/2016

We spent 6 nights recently at Best Western hotels and this one was the best. From check-in to check-out it was a great experience. Hotel is pretty new and in great shape and appearance. Breakfast was great, just what was needed to start the day.

"Moving Cross Country"

5
10/11/2016

Hi! My wife of 26 years and I are in the process of moving from Portland, Oregon to New York with a 20 ft UHaul, car carrier, 1 black Lab, and 2 cats. We love staying at Hampton Inn, but they don't accept animals. We stayed at this Best Western, and it ranks right up there with Hampton Inn! We experienced: Excellent customer service, a very nice, comfortable room/bed, awesome breakfast provided by Chris (great guy); a lot of parking in a good area, and all for a reasonable price. I highly recommend! Last, they are located next to a Pilot gas station with the best gas prices I've seen in a long time ($1.87 compared to $2.54 in Portland). If in/passing thru Cheyenne, Wy---stay here! ????

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your review! We greatly appreciate that here at Best Western! We always strive to make every guest have a memorable experience with us, and I like to hear that we have done that with you and your wife! Please come stay with us again through your travels! Also enjoy your new home!

"Great stop over for one night"

5
05/11/2016

I didn't have a plan on where I'd be staying on my way to South Dakota...but had been thinking about Cheyenne and so when I got close I googled a Best Western near me and this place popped up. I walked in without a reservation and the staff was great and friendly and quickly had me checked into a room. They also gladly provided recommendations for local places to grab some dinner. The only down-side was and relatively limited TV channel options.

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your feedback Scott! I am so glad to hear that you enjoyed your time with us here. We always strive to make every guest have a memorable experience here with us every time! Again thank you, Schyler Stracener Front Office Manager

"A Great Spot to Stop in Cheyenne along Interstate 80"

5
29/10/2016

Excellent hotel, close to Interstate 80. Clean hotel and room, courteous staff. Accepts dogs. Very helpful in providing advice on local activities. Close to Interstate intersection but far enough away to be quiet. Truly one of few good places to stay between Salt Lake and Omaha. Like a Desert Oasis.

"Road trip"

4
18/10/2016

Drove from Salt Lake. Decided to stop and get a room for the night. I am a platinum member and the gal at the front desk updated us to a suite. Was very big with a couch and table. Very clean and comfortable. A little noisy because it was on the interstate. Would recommend.

"Headed home"

5
06/10/2016

It's been a long trip. This was one of the better nights sleep I've had all trip. The staff here is very nice. Chris was very helpful with presenting breakfast and even gave us some travel toys for our boys to travel with today. He even cam over to our table and talked with us asking if everything was ok and if we needed anything to let him know. He even reassured our son that everything was ok when he spilled his drink and was helping us clean it up. Thank you for having a great staff member like Chris.

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your kind words about our breakfast attendant Chris. I am glad to hear that you had a wonderful stay here with us! Hopefully you'll get the chance to come back and see us again in the future! Best Wishes, Schyler Stracner Front Office Manager

"Great parking and outstanding room!"

5
02/10/2016

Wonderful sheets, beds, and clean room/bathroom. The complementary breakfast was unbelievably great. Attendant kept everything clean, and fresh, and was wonderfully cheerful. I will definitely stay here again. I would even adjust the trip to make sure I stayed there!

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Dear Anne, Thank you so much for your feedback on your recent stay with us! We greatly appreciate it more than you know! We look forward to seeing you again soon! Best Wishes, Schyler Stracener Front Office Manager

"Not located near tourist sites"

4
27/09/2016

I believe this is a new BW, but it is located 2 to 3 miles east of Cheyenne without any restaurants, stores, sites, etc within walking distance. So a great hotel with a good breakfast, but if you don't mind travelling 2 to 3 miles to a restaurant, this is a good place to stay. So we stayed 2 nights and got used to the drive.

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your kind review about our hotel! I am glad that we made such a good experience for you. We also appreciate your comments about our breakfast. Unfortunately we are a little bit farther from town but I hope to see you again in the future. Thank you, Schyler Stracener Front Office Manager

"wild west feel"

5
25/09/2016

Loved this Best Western as it had an old school wild west feel.The lobby was decorated with taxidermied bears and other wild animals.Really a treat.The room was our favorite at a BW.An older oldschool feel but very comfortable.large.and pretty too.Breakfast at the restaurant was included as long as you picked from the menu provided for free.Parking was right in front of your door and it was very quiet.Hope they don't ever remodel this one.It has it all

"Best Western, Cheyenne, WY"

5
22/09/2016

I enjoyed my time there. The employees were so friendly and made my solo trip feel not quite so solo. The breakfast was great, I had a good night's sleep, I enjoyed some of the amenities while there, such as the hot tub & pool. It rained VERY hard the night I checked in. The gal at the front desk was trying to help figure out a way to take my little dog out to go potty. I thought that was so sweet of her...not to mention that she remembered my dog from the previous year! : )

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for recent stay at the Best Western Plus Frontier Inn. Thank you for your wonderful review of our hotel. We are so happy that you and your dog enjoyed your visit with us! We hope that we will see you both again soon! Safe Travels, Christine Stephens General Manager

"Great Place to Stay in Cheyenne"

5
19/09/2016

The checkin staff was extremely helpful after a long and hard day of motorcycle riding, mostly in the rain. Sidney was personable, friendly and caring. She directed me to the place I should park my motorcycle out of the rain and out of the way. She gave a list of places to get food and recommended the best to be delivered. Two thumbs up for Sidney and her service!

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Dear Ward, Thank you so much for your kind words about our front desk clerk Sydnee! We always try to make every guest have an experience to remember when they visit us. I hope that with such nice things to say about Sydnee and her service we achieved that goal with you. We appreciate your feedback on Tripadvisor!! Hope to see you again soon. Thank you, Schyler Stracener Front Office Manager

"ON THE ROAD"

5
17/09/2016

The hotel was clean and quiet. The building was pretty and convenient to get to. Rooms were attractively decorated. The desk staff was most helpful. Breakfast bar had excellent choices and was kept refreshed.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am so happy to see that you enjoyed your visit with us and our breakfast in the morning! We hope to see you again on your next visit to the area! Happy Travels, Christine Stephens General Manager

"Nice hotel on the edge of town"

4
14/09/2016

Suited us well as it was out of town but very convenient for the Interstate. We had already eaten but did not notice too many restaurants nearby. Reception staff were welcoming. Room was fine and everything worked. Breakfast was adequate. No complaints and would happily stay there again.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. We appreciate your kind words in your review. We are happy to see that you will stay with us again on your next trip to Cheyenne. We do have some great recommendations for food for your next visit! Happy Travels, Christine Stephens General Manager

"OK, But no cigar"

3
12/09/2016

For the money, sub-par hotel. Very clean and very comfortable beds. Cramped and out of date. Television Channels very limited which sucked. No choices of restaurants. Breakfast was OK but very limited in choices. In an industrial area which is ok I suppose since it was close to our satellite office. I felt the room was too small and the price was about $30 too high. I've stayed in better Best Westerns.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
We thank you for your recent stay at the Best Western Plus Frontier Inn. I am sorry to see that you did not love your stay with us. We are always looking for recommendations to add to our complimentary breakfast if there was something that you saw missing. Thank you for your feedback and we hope that you will give us another try. Safe Travels, Christine Stephens General Manager

"Cheyenne Best Western"

4
10/09/2016

Located on the east end of town right off the main highway, this was easy to find. Check-in and check-out were both very easy and the staff were all very pleasant, The room was very nice, and clean and the bed was comfortable. We had a problem with the air conditioning in the room, which I didn't report until we checked out the next morning. But, the management offered us a discount on the room and points on our Best Western account which I thought was fair.

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Dear Don, Thank you for completing a review regarding your recent stay at our property. We appreciate your kind words about our staff and business. I'm sorry that you had troubles with the air but glad we could make it right for you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 307-638-8891. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Schyler Stracener Front Office Manager BEST WESTERN Plus Frontier Inn

"Entirely average"

3
09/09/2016

This hotel is very convenient from the highway just outside of downtown Cheyenne. There is also a gas station right across the street. Checking into the hotel was efficient. Overall the rooms were quiet and clean. The mattress on the bed was very worn & uncomfortable. The air conditioning wasn't working well. There wasn't central air in the hotel & it was very hot outside so the in-wall units were clearly struggling to keep up. The heat was unbearable in the hallways but the room was marginally cooler. The included breakfast was good and included omlettes, bacon, sausage, biscuits & gravy, waffles, juices, coffee etc. Very similar to other Best Westerns I've stayed at. Overall not a bad experience just not great.

Schyler S, Front Office Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Dear Laurie, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 307-638-8891. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Schyler Stracener Front Office Manager BEST WESTERN Plus Frontier Inn

"beware of Cheyenne Thieves"

4
09/09/2016

Hotel was great food bed services Building has digital cc cameras certainly did not stop thieves from breaking into our trailer and removing entire contents even though he was clearly seen, nor does the police dept. seem care.

"Hotel is great, but crime in the area along 80"

4
07/09/2016

Hotel was quite nice, good service. Be aware Cheyenne has a problem with cars being cleaned out in the parking lots at hotels along 80. Cameras don't mean a thing. Our vehicle was broken into in the middle of the night right in front of the camera. Police and the hotel are aware there are robberies happening in multiple hotel parking lots along 80.

"Last outpost of civilization."

4
07/09/2016

Good location off I-80 yet quiet. Out away from downtown, but just 10 minutes to get anywhere. Polite, helpful staff. Nice pool. Clean room and bath. Slow elevator. Leave Cheyenne with a full tank if you are going north.

"Nice hotel, good breakfast, funky lighting issue."

3
05/09/2016

It is a fairly new hotel a bit away from town, but not a bad location. The rooms are a bit small, but functional. The breakfast is better then expected. For some reason, and it think it has to do with their light up light switch, the florescent light by the entry was flickering all night.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for the review for which you took your valuable to do about your most recent stay here at the Best Western Plus Frontier Inn. Our breakfast items have been turned into Build Your Breakfast for the convience of our valued guest to have to variety and opportunity for selections. We have turned this review over to our maintence team to look into the flickering light in the entry way. Again, Thank your for taking the time to express how your stay was and hope you choose any BW brands for future travel plans. Safe Travelings- Natasha P. AGM

"Newer Hotel filled with local workers"

4
04/09/2016

When I booked the room I didn't realize the exact location & wasn't very familiar with Cheyenne. We were passing through Labor Day weekend and many hotels were full. This area has many factories, warehouses, etc. With that being said, this seems to be the only hotel in the immediate area so it ended up getting full throughout the night with out of town workers. They upgraded us to a suite for free since we had kids which was really nice. The only complaints I have are the A/C didn't work very efficiently bc it was blowing into the curtain and giving a false temp reading, and therefore shutting off. We had to open the curtains for it to work effectively. Also, in the large but very clean shower, there was only single soap dish with nowhere to put shampoo or rags or anything else. I had to put things on the shower floor which was pretty gross. However, the floor did appear clean and the shower and bathroom were very large. Comfy beds, pillows & linens, clean room and a great but busy breakfast area.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for taking the time to write a review about your most recent stay here at the Best Western Plus Frontier Inn and that you were able to enjoy your stay. We have given this suggestion to our maintence team to look into making additions to the stand up showers and helping the air conditioning units effective. Your more than welcome about the upgrade which we are pleased to see that you enjoyed this just as much as our team enjoyed giving you that opportunity for a suite. Please choose any BW brands for future traveling. Safe Travels and Again Thank you for taking your time express your thoughts and opinions. Safe Travels; Natasha P. AGM

"Convenient stopover"

4
03/09/2016

The hotel is a little way out of town overlooking what seemed to be a lorry parking area but very close to the I-80 so ideally located for an overnight stay on our road trip. We received a very warm welcome - we were greeted as if we were old friends and offered lots of tips for our journey. We weren't travelling with pets but noticed doggie treats on the counter for those who were. Clean, comfortable room, the decor a little dated but with everything we needed - fridge, microwave, good wifi and plenty of sockets to recharge phones and iPads. There was a complimentary breakfast with a reasonable selection of hot food, waffles, fresh fruit, cereals, yogurts, bagels etc. The staff worked very hard to keep each section clean and fully stocked. Despite being so close to the main road, we didn't have any problems with road noise.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our staff is pleased to see that you as valued guest enjoyed your most recent stay at the Best Western Plus Frontier Inn. Our team goes above and beyond to make sure all accommodations are met satisfactory. Thank you for noticing about the hotel being pet friendly with the doggie treats. Please choose any BW brand for any future travel plans and safe travels. Sincerely, Natasha P. AGM

"Great staff, decent hotel"

4
29/08/2016

Two night stay, with a day in Cheyenne. Hotel is in an industrial area, so not pretty area, but close to Sierra Trading Post and convenient to drive into town. Hotel was clean, quiet; breakfast was very good. Bed was not the best but was adequate. Breakfast staff was very helpful and friendly. Filled my thermos with hot water for tea and got me some almond milk.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team is very much appreciated of your review about your review about your stay here at the Best Western Plus Frontier Inn. We are pleased to see that Chris, our Breakfast Host, was able to accommodate and meet your expectations with your experiece during breakfast. Please choose our hotel or any Best Western Brand for any future travel plans. Safe Travels, Sincerely, Natasha P. AGM

"Standard Hotel! "

3
26/08/2016

A standard best western! Staff kind and friendly! You pay for what you get, the pool was rather green didn't really want to get in, the spa wasn't that warm but the pool room was really hot! Breakfast was a standard breakfast not much variety, but a good hotel for a passing by stop over.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for taking the time to express your experience during your stay with our hotel here at the Best Western Plus Frontier Inn. Our staff takes all what is said into consideration to make sure we are able to better serve you as a guest please contact us to discuss more in detail about your thoughts and opinions at 3076388891. We hope you choose any BW brand for any future travel plans. Have a safe trip. Safe Travels Natasha P. AGM

"Nice Place"

5
17/08/2016

This was a nice place to stay. It is very convenient to interstate 80. There was free continental breakfast. They have mini fridges and microwaves in the room. They also have elevators and high speed internet access.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our staff is pleased to see that you as a valued guest enjoyed your most current stay here with us at the Best Western Plus Frontier. We strive to make sure each guest has their accommodations met during your stay. Please choose Best Western Brands for any future travel plans along with being a Best Western Rewards Member being rewarded for being a loyal guest. Thank you for the amazing review. Safe Travels Sincerely, Natasha P. AGM

"pricey"

1
16/08/2016

They were terrible they didn't listen to me and got the dates wrong, and was charged a different price then was told on the phone. Then was accused of smoking in the room. Bad place to stay. Over priced

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay here with us at the Best Western Plus Frontier Inn. We are very sorry to hear that your stay did not meet expectations. Please email us with a phone number and/or email address at [email protected] or contact via phone 307-638-8891 to be able to further assist you as a valued guest with a solution. Thank you for taking the time to express your thoughts and opinions. Safe Travels Natasha P. AGM

"Thank you Best Western Plus Frontier Inn"

5
15/08/2016

Excellent place & dog friendly. The breakfast was fine, and the hot tub was operational. The room was very comfortable for my wife & I and our two Shihtzu's. The concrete walk way around the Hotel makes it easy to walk the dogs.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Best Western Plus Frontier Inn is pleased to see that you enjoyed the outside surrondings for your furry friends during your experience with your most recent stay here at our hotel in Cheyenne, WY. Thank you for taking the time to express your thoughts and opinions. Please choose the BW brand for any future stays. Happy Travels, Natasha P. AGM

"Great rooms!"

5
10/08/2016

Just outstanding comfort and room amenities! Clean, comfortable, quiet, quality, good service and, best of all, everything seemed new. Only drawback was there wasn't much around the hotel in terms of eats, shopping, etc. But it you are only looking for a place to stay, this is the place!

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our staff is pleased to see that you as valued guest enjoyed every aspect of your stay here with our hotel at the BW Plus Frontier Inn. We strive to make sure that you experience is one of a home away from home with a peaceful and relaxing environment. Please choose the BW brand again for any future travel plans. Happy Travels Natasha P. AGM

"Nice, new, clean"

4
05/08/2016

Staff was supper friendly, hotel was very clean and nice. The free breakfast was delicious and the service was second to none. My only complaint was the AC was not working in our room, being late we sector live with it rather then have to deal with moving or having someone in our room working on it. I mentioned it to the front desk on check out but there was no discount.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team would like to say how much our staff appericates you amazing review about your most recent stay here with us at the Best Western Plus Frontier Inn. Our staff strives to make sure you as a valued guest had an amazing stay experience which we see that there was an incident that happened during your stay and would love to resolve this. Our team hopes you choose the Best Western Plus Frontier Inn for any future travel plans. Safe Travels, Natasha Patnode

"Good stop!"

4
03/08/2016

It was a nice hotel. Staff was extremely nice and helpful, especially when I thought we lost my son's phone( which was in the car. It was a few miles from downtown and the ride wasn't bad. Room was clean and suitable for an overnight stop. Breakfast was pretty good in the morning also.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for the great review about your most recent stay here at the Best Western Plus Frontier Inn. Our staff strives to make sure you as a valued guest has an amazing stay all the way down to try coming across your personal belongings. Please choose our hotel again for any future travel plans to have another great experience. Safe Travels. Sincerely, Natasha Patnode AGM

"great stay"

5
01/08/2016

great staff everyone went out of way to make your stay great, if you asked for something they tried to make it happen, there during Cheyenne Frontier Days, hotel crazy busy yet staff remained professional and cheerful ,really great stay

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our staff is pleased to see that you as a valued guest enjoyed your most recent stay here at the Best Western Plus Frontier Inn. Cheyenne Frontier Days is always a busy time of year that we enjoy because our staff has the opportunity show you as a valued guest that we strive for your accommodations and expectations. Our team hopes you choose our hotel again for Cheyenne Frontier Days for another GREAT EXPERIENCE. Safe Travels. Sincerely, Natasha Patnode AGM

"Breakfast with a smile "

5
01/08/2016

Chris was very cordial and efficient in the dining room. Made us feel welcome and checked on his guests to insure their satisfaction. This is a pet- friendly hotel. A barking dog woke us this morning but it was quieted by the hotel staff when it was reported. The staff is friendly and helpful.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Chris, our breakfast attendant, is an amazing assest to our company and even more for you as a valued guest. Thank you so much for taking the time to express your most recent stay with us here at the Best Western Plus Frontier Inn. We value your thoughts and opinions. Safe Travels. Sincerely, Natasha Patnode AGM

"Nice stay in Cheyenne"

5
29/07/2016

We booked this hotel for our first visit to Frontier Days in Cheyenne. We decided about a month prior to attend, so finding a hotel was not easy as most were booked up for the first weekend of Frontier Days. It seems that most hotels hike up their price during Frontier Days, so we did pay more than I wanted to but the hotel and service were very good. This looks to be a newer hotel on the east edge of town. Cheyenne isn't that big, so it wasn't a big deal to drive to the west side of town for Frontier Days or even to the center of town to the downtown area. The outside of the hotel is pleasing to the eye and clean. The lobby was clean and well decorated, with a plate of cookies awaiting guests at check in, along with water (with lemon) and coffee. The lady who checked us in was very helpful about places to eat, how to get around, and gave us a map and brochures about Frontier Days. The room was clean, comfortable, and well decorated. There was a 1-cup coffee maker, refrigerator and microwave. WiFi was free and easy to use and worked well. The continental breakfast was abundant and well stocked. The gal was diligent in keeping food replenished, along with plates, utensils, and drinks. Items included scrambled eggs, bacon, sausage, biscuits, waffles, cold cereals, juices, muffins, bagels, toast, yogurt, coffee and tea...one of the better continental breakfasts we've seen. There was a free shuttle than ran three times a night, I think, to take people to and from the evening show at Frontier Days.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team would like to say how much we appreciate you as valued guest took the time to express a review about your most recent stay here at the Best Western Plus Frontier Inn. Frontier Days is a great time to visit Cheyenne for the first time because there are many activities through out the week. Please choose our hotel for any future travel plans. Our staff strives to make sure your accommodations are met during your stay and is pleased to see that we met your expectations. Safe Travels. Sincerely, Natasha Patnode AGM

"Nice place"

4
29/07/2016

This is a nice Best Western. Staff is friendly and helpful. Breakfast area is great with a large selection. Hotel is a little bit out of town, but still worth the drive. I would stay again if I was in town.

"Service"

5
28/07/2016

Service, cleanliness, staff from check in to breakfast the next day were above and beyond. Would definitely stay here again. I appreciated the shuttle service to and from cheyenne frontier days. Carrie was great. Thank you all for make our stay great and stress free.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team would like to say thank you very much for taking the to express your experience with us here at the Best Western Plus Frontier Inn and knowing your stay was wonderful. We appericate that your accommodations were met also going above and beyond from our team. Please choose our hotel for any future travel plans. Happy Travels, Natasha P. Assist. General Manager

"Like Family"

5
27/07/2016

At check-in Sharon was very helpful. This is a nice hotel and it also accommodates pets. Sharon put us on the top floor at the end of the hall away from kids and pets. Maybe we had the 'harried ' look of tired travelers. Everything was clean and well maintained. We slept well and enjoyed the large well lit bathroom. In the morning Chris was exceptionally helpful and attentive in the breakfast room. Breakfast was good! We enjoyed our overnight stay here and would do it again.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
We are extremely pleased to see that you as a valued guest enjoyed your experience here with us at the Best Western Plus Frontier Inn. Our employees Chris and Sharon are passionate about serving our guest. Please choose our hotel for any future travel plans and thank you so much for the amazing review. Happy Travels, Natasha P. Assist. General Manager

"Decent stay - staff a little harried"

3
25/07/2016

Location seems a little [visually] unappealing as you approach on Interstate from the W. However, the property itself is in good shape, and while it seems remote, it's actually just a quick drive away from downtown Cheyenne. The room had a blown circuit but front desk staff member fixed promptly. She seemed a bit harried - as if lots of things were going wrong at the same time and there weren't enough staff on hand to handle it. One issue we had is that this property refused to honor the corporate rate my employer had negotiated. Both by phone and in person they simply said they would not agree to offer the negotiated rate. A little odd. Apart from rate issues, a good stay overall.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team appreciates and would like to say thank you the amazing review about your most recent stay here at the Best Western Plus Frontier Inn. Sharon, our front desk attendant is amazing which we are pleased to see that shje was attentive to you as a valued guest. Please choose our hotel again for any future travel plans. Happy Travels, Natasha Patnode Assist. General Manager

"Staff is so friendly and accommodating."

5
23/07/2016

The hotel was nice and clean. Best western has come a long way. I was very pleased with my stay. The breakfast extremely was over the top. Chris works the breakfast area and he was so attentive to everyone. Made sure everyone had what they needed. The breakfast area was the cleanest I have seen and he kept it full. Constantly wiping counters to make sure everything was sanitary. He kept a smile on his face and very friendly. I was already having a great stay and he over exceeded my expectations. Thank you!

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for the amazing review about your most recent stay here at the Best Western Plus Frontier Inn. We are pleased to see that you as valued guest enjoyed Chris the breakfast attendant just as much as a our company values him as an asset. Please choose our hotel for any future travel plans. Happy Travels, Natasha P. Assist. General Manager

"Don C"

5
20/07/2016

We have stayed at this hotel a number of times and have never been disappointed. We stayed there again this month and were again pleased. Our stay was very pleasant. The room was pleasant, comfortable, and very well appointed. The breakfast was very good with a tremendous selection. The employees were very helpful and friendly. We would highly recommend this hotel to anyone.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team is pleased to see that you enjoy our hotel each and every time you stay with us. Our staff goes above and beyond to make sure you as valued guest recieves all the accommodations that you are in need of in the hospitality business. We look forward to having you as a guest again for any future travel plans. Thank you so much for the amazing review. Happy Travels, Sincerely, Natasha P Assist. General Manager

"Nice overnight stop"

4
20/07/2016

We had a long day of traveling and stopped in Cheyenne for the night. It was dark when we arrived, so not sure what the surrounding area is like. We did have a reservation, so check-in was quick and easy. In the morning we jumped back on the highway, so again not sure about the surrounding area as far as restaurants, etc. The hotel itself is very nice - clean rooms, comfortable beds, and good internet connection. Not sure if they have a pool, exercise room, etc. Would definitely recommend.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for taking the time to write an amazing review about your stay with us at the Best Western Plus Frontier Inn. We value that you suggest our hotel even though you had a short trip and stay. Please stay with us again for any future travel plans and get to see the amazing surrounding area. Happy Travels, Natasha Patnode Assist. General Manager

"nice clean on the highway"

4
20/07/2016

We stayed one night. We were happy with the whole hotel. We enjoyed warm cookies in the evening, and good breakfast in the morning.(eggs, waffles, ham, potatoes, cold cereal) The vanity in the bathroom was big, which is nice to place all the stuff a family needs on vacation.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
We value your amazing review about your stay with us at the Best Western Plus Frontier Inn and pleased to see that our team was able to give you as a valued guest a great experience. We strive to make sure you are satisfied the entire stay and hope you choose our hotel for any future travel plans. Happy Travels Natasha P. Assist.General Manager

"Nice room"

4
20/07/2016

Our room was clean and comfortable. The front desk was friendly and helped us find a place for supper. Breakfast offered many choices, including some hot options like bacon and eggs. The room was a bit more expensive than I would expect for the area and type of hotel.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for the amazing review about you recent stay with us at the Best Wesetern Plus Frontier Inn. Our staff is grateful to see that you enjoyed our staff including our breakfast attendant Chris. Please stay with our hotel for any future travels. Happy Travels Natasha P. Assist. General Manager

"Best Breakfast, Good stopover"

4
20/07/2016

The beds were comfortable, clean, and safe. The breakfast addition of the chili was great. The breakfast guy was the best we saw in 9 days of all Best Westerns. Re-booked this hotel on the return trip because it was so good. Good I-80 stopover but a little pricey for a stopover.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team is pleased to see that your stay with us at the Best Western Plus Frontier Inn was a joyful one and best one also. We strive to make sure you as a valued guest receives the best service. Our staff hopes to see you stay with us again in the future for any travel plans. Happy Travels Natasha P. Assist. General Manager

"Excellent Hotel"

5
18/07/2016

My husband and I stayed here for 5 days. The room was clean,the bathroom had a tub as well as a shower. The bed was comfortable.There was a guest laundry which I find invaluable. The free breakfast was very good, with lots of choice. Chris who overseen the breakfast, made sure everything was kept topped up. He was very helpful and had lots of ideas of what to do and where to go in the area. Thanks, keep up the good work Chris ??. In fact all the staff were very friendly and helpful??. We would recommend this hotel??.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for an amazing review about your most recent stay with us here at the Best Western Plus Frontier Inn. Also, we are pleased to see you enjoyed our Breakfast Attandent Chris just as much as we value him with being an asset to our company. We hope you choose our hotel for any future travel plans. Happy Travels Natasha Patnode Assist. General Manager

"Best Western"

4
15/07/2016

This hotel was a pleasant surprise. I was traveling with my two dogs and they were very attentive to our every need. The room was VERY clean and comfortable. The breakfast was an average breakfast. Decor was pleasant, good location right off the highway.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
We appreciate such a great review about your current stay with our hotel here at the Best Western Plus Frontier Inn. We strive to make sure your experience is one as home away from home. Our team hopes that you stay with our hotel for any future traveling and have another amazing experience. Happy Travels Natasha P. Assit. General Manager

"Excellent service"

5
13/07/2016

This is a nice, clean hotel. The staff was very helpful. The breakfast was delicious and the gentleman who was working in the breakfast area was exceptional. He was one of the most helpful and professional hotel employees I have encountered. A great stay for our family!

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for the amazing review about your most recent stay with us here at the Best Western Plus Frontier Inn. Our team is pleased to see that you enjoyed your stay including breakfast with Chris the breakfast attendant. We hope that you plan any stays in the future for traveling with our hotel. Happy Travels Natasha P. Assit. General Manager

"Shining star in the wild west"

5
11/07/2016

When we arrived we were greeted by one of the most friendly, conscientious front desk operator that exemplifies what you really need when you have been driving uphill all day. Smiling, offering hot baked cookies, asking if we needed anything else. She always greeted us, no matter how many times we came in and out. This is a new Best Western Plus hotel that really has the emphasis on plus. One of the best rooms we have seen, the housekeeping service had every detail in place - the staging of the room maximized the walk around room, crisp bedding, the bathroom was fresh and ready. Easy access from I-80 at exit on the east side, but easy to get downtown quickly without being downtown. Have you ever had the staff invite you to come back? Sure that quick insincere thing thrown out. Not this one, looked us right in the face and it was genuine. We will be back!

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you Kim for such an amazing review about your current stay. Our staff appreciates that you feel that our hotel strives to make sure you are satisfied with your stay and also enjoy our staff. Please come stay with us again here at the Best Western Plus Frontier Inn for any future traveling plans. Happy Travels Natasha Patnode Assistant General Manager

"Clean and Friendly"

4
08/07/2016

My husband and I visit Cheyenne often. We've stayed here the last few times in the area. This is now our favorite hotel in the area. Very clean, nice rooms, friendly staff and pet friendly. Located off of Highway 80 and easy access to Highway 25.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your stay and your review of the Best Western Plus Frontier Inn. Our location is great for just a quick pass through of the area, or exploring the town. I am so happy to hear that we will be your go to hotel on future trips to Cheyenne. We look forward to your next stay! Happy Travels, Christine Stephens General Manager

"Very nice hotel"

5
06/07/2016

Enjoyed our stay, very nice hotel. Places to eat close by so liked staying on the edge of town. Very good breakfast. Lady at front desk very pleasant as was the gentleman in the breakfast area. Room clean and comfortable. Highly recommend.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Our team is pleased to see that you enjoyed your most recent stay here at the Best Western Plus Frontier Inn. We strive to make sure every guest has a wonderful experience staying with our hotel. Thank you for the great review and hope you decide to stay with us again for any future travel plans. Happy Travel, Natasha Patnode Assistant General Manager

"Stay Here"

4
05/07/2016

Located East of Cheyenne about 10 miles. Hotel is very nice and has plenty of parking. There a truck stop across the street and we didn't hear any noise from there or the highway. If you want a good nights rest with no worries then I would stay here.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your review. I am glad to see that you had a quiet night with us during your stay with us. Our location away from the city center and the railroad tracks helps make for a quiet night. We hope you will be our guest again soon! Happy Travels, Christine Stephens General Manager

"Looks Brand New"

5
02/07/2016

Super clean, new looking hotel just off the interstate. Convenient truck stop across the road. Very nice front desk lady could tell I was worn out from traveling all day and after my inquiry about laundry facilities offered to move me closer to them IF I wanted to, which I did. Nice, comfortable bed. Would definitely stay again and recommend!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am so glad that you had a great stay with us! A comfortable bed and a place to do laundry if you need are always important after a long day of travel. We hope to see you again soon on your next visit to Cheyenne! Happy Travels, Christine Stephens General Manager

"Nice and quiet"

4
30/06/2016

Enjoyed our stay. Clean hotel with a friendly staff. It is a pet friendly hotel. With that said, there were some obvious pet stains on carpet. But the rim didn't smell and overall was very clean. The hotel staff recommended a local dinner spot and were extremely friendly.

Natasha P, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review about your most recent stay at the Best Western Plus Frontier Inn. We are pleased to see you enjoyed your stay and also the recommendation for dinner. Our staff hopes that you keep our hotel in mind for future travelling plans. Natasha P. Assistant General Manager Best Western Plus Frontier Inn

"Very clean and comfortable hotel"

5
30/06/2016

We were just finishing up a very long motorcycle trip across the western states. This motel was the last leg of our journey and we were exhausted! The motel staff were very nice and even upgraded our motel room to a suite, which was very comfortable for us to relax in. We would definitely stay here again.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review! We are so glad that you chose the Best Western Plus Frontier Inn. Our location is a great stopover for travelling across the county so I am so glad you found us! We do hope to see you again soon! Happy Travels, Christine Stephens General Manager

"Nice hotel"

4
29/06/2016

The hotel was nice, with clean rooms along with a nice breakfast area. We enjoyed the stay, but watch out for too many dogs in the hotel. Our room was fine, but while getting onto the elevator near the breakfast area, we encountered a lady with three dogs. Really!! We love our dogs as well, but where I sleep and eat.

"Good Experience"

4
28/06/2016

This hotel is on the outskirts of Cheyenne next to the interstate but the hotel was very quiet. The room was very nice and clean and updated. The bathroom was spacious and Kia in the breakfast room was extremely friendly and helpful! We made sure to leave her a tip in her tip jar. She was always making sure everyone found everything they were looking for and even softened our butter for our waffles for us! She was amazing, the best breakfast that we had during our whole trip. The fresh cookies and ice water at the front desk were also an added plus. The pillow top beds were extremelyMy only complaint about this hotel was that the pool water smelled merky and looked dirty. There was a bandaid on the bottom of the pool. We just made sure we took nice long showers :) Other than that the hotel was great!

"Very Nice Stay"

4
25/06/2016

Enjoyed our stay at this hotel. The property seemed fairly new and well taken care of. The staff were all very friendly and attentive to our needs. The beds were comfortable. The breakfast area was very nice and plenty of food to choose from. If we are ever back in Cheyenne, we would not hesitate to stay here again.

"Always a Great stay!"

5
24/06/2016

The room was comfortable, spacious and laid out well. Breakfast was quite good, but the space was a bit crowded. Breakfast selection was great as well. I did not try the pool, but it looked inviting. The Guest Laundry was a nice feature and priced below local Laundromats (thank you!). An overall great experience and recommend the property to anyone traveling through Cheyenne. It is located a good distance from the City, but that is not important enough to stop me from choosing it.

"Great place to stay"

5
22/06/2016

Located on outskirts of town. Very clean. Excellent staff--very helpful. Suggested things to do in the area. We were headed to Yellowstone. Staff member loaned us a book about Yellowstone Breakfast was great. I wish I could remember persons name that was working (Carlos??). He was so upbeat and on top of things. Great way to start a morning.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your great review of the Best Western Plus Frontier Inn. We hope you enjoyed your visit to Cheyenne and to Yellowstone. Thank you for your kind words about our team! We have a great staff and love to hear when they do great work. I hope you will come see us again on your next visit to the area. Safe Travels, Christine Stephens General Manager

"Cheyenne"

5
22/06/2016

The staff was extreme friendly and helpful in giving us direction in places we wanted to see and things we wanted to do. The rooms were very comfortable and clean. the breakfast was good but all hotel breakfasts seem to be about the same. The main advantage was the quality of the rooms and the staff.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your stay at the Best Western Plus Frontier Inn. We are so glad you had a great visit and a comfortable and clean room. We do hope that we will see you again on your next visit to Cheyenne! Happy Travels, Christine Stephens General Manager

"We will be back!"

5
22/06/2016

My wife and I stayed at your hotel during our drive to the East Coast. Upon entering the facility we were welcomed by the friendly hostess at the front desk. We were amazed by the cleanliness of the hotel and overall demeanor of the staff that was present during our stay. We were pleasantly satisfied with the comfort of our bed, and presentation of breakfast the following morning. The chili verde in addition to the omelets for breakfast was delicious. The breakfast host was also friendly and presented well. We will recommend this hotel to all friends and family, and plan on staying here during trips in the future.

"Wyoming"

5
21/06/2016

Great stay! This was our first visit to this location and very much enjoyed it! The staff made us feel at home from the time we walked it. This location is also one of the few in town that is not next to the train tracks.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent visit. I am glad to hear that you had a great stay with us. We know our location is a bit further from downtown Cheyenne but think the benefit is being away from the trains. We hope you will come visit us again on your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Wonderful room, great price"

5
16/06/2016

We rented the King suite for $149.00. Room was beautiful clean, large, huge bathroom, great place to stay. Check A/C - ours was set at 65! Wish it were closer to downtown, but I'm sure the drive-thru customers are glad it's not. Tisha at the desk was very helpful and friendly as was the gentleman who was also at the desk. Breakfasts was standard hotel fare; breakfast room was airy and clean.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your review of the Best Western Plus Frontier Inn. I appreciate hearing kind words about our team members. We are so lucky to have Tisha and John at our hotel. We do hope to see you again on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager

"Excellent facility, caring staff"

5
15/06/2016

I have stayed at this hotel three times before as I was crossing Wyoming on my way west, or to return. I will continue to stay here and would recommend it to anyone traveling this way. The staff are caring and efficient, especially the breakfast staff, but generally everyone we have met. The rooms are clean and modern and reasonably priced. The breakfasts have been excellent with a full array of items like omelets, bacon or sausage, waffles, biscuits and gravy, cereal and so on. And their coffee is well above the average for most any hotel I have stayed in.

"Very comfortable, but ..."

4
13/06/2016

We used this hotel during our road trip, on arrival the front desk were very helpful & friendly, BUT we discovered that there is nowhere to eat without at least a 3 mile drive. The rooms were comfortable and we nearly slept well, apart from a fire alarm at 6.15am - minimal explanation from the staff, and only an apology from the breakfast waitress - could do better - so this BW loses a mark for these negatives.

"Extra special attention by staff"

4
13/06/2016

We stayed a little further out of town than I had hoped but it turned out to be what was needed at this point of our trip. The room was clean and new providing an adequate night's rest. The morning breakfast was expected to be the usual free fare but were given that extra attention by Chris which made the food a little tastier. Staff with his personality are needed for weary travelers.

"Clean and quiet"

5
10/06/2016

This was a very clean and quiet place and it was packed. The room and barrooms were bigger then normal. The breakfast was likely the best hotel breakfast we've ever had. Chris and Kia were hopping and they keep everything full and clean and there was bacon :). Kia asked the kids if she could clear the plates and they just looked at her, no ones ever done that in a hotel before. Seemed to be a safe area and there is a truck stop close for gas.

"Great stay!"

5
04/06/2016

Friendly, professional staff. Clean, bright, spacious lobby and overall decor. Ample parking and room for oversize vehicles and trailers. Very comfy beds for a great night's sleep. Wish every hotel could be such a pleasant experience.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for stay at the Best Western Plus Frontier Inn We are so glad that you enjoyed your stay with us! A great night's sleep is so important and we always love to hear that our guests had a good night! We hope we will see you again on your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Nice stay"

4
29/05/2016

Very clean rooms, quiet and reasonably priced. Breakfast area was clean and had plenty to choose from. Friendly staff. Little out of the way but we were spending only 1 night as we traveled to the Tetons and Yellowstone. Would stay here again.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that you enjoyed your visit with us. We are a bit away from downtown Cheyenne, but we hope we make up for it with our quiet location and our staff! We look forward to your next visit to the area! Happy Travels, Christine Stephens General Manager

"Stop en-route to Utah "

5
27/05/2016

Enjoyed our stay overall. Friendly front desk, kitchen and cleaning staff. Hotel is clean and has a nice breakfast with great pork green chile. Fairly close drive to restaurants and downtown Cheyenne. The pool & hot tub are currently undergoing maintenance which we were not aware of prior to our arrival.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review. I am so sorry that our pool an hot tub were down during your stay with us. We are up and running again with a fresh coat of paint so I hope we see you again on your next visit to Cheyenne. I am glad our staff and the delicious pork green chile helped to make your stay memorable. Happy Travels, Christine Stephens General Manager

"Nice Best Western Stay"

4
25/05/2016

I'm surprised by some of the negative reviews regarding breakfast here. It is the best selection I've experienced at a Best Western and certainly the best service. This hotel IS secluded so if you're looking for nightlife or restaurant selection this isn't for you. But great for an overnight escape from an I-80 roadtrip. We called about this in advance and the helpful night auditor directed us to a great chop house in town before we checked in. Breakfast attendant and auditor were AWESOME! Our only minor complaint would be the service provided at check out. Agent didn't seem to understand how a 3rd party last minute booking works and reluctantly gave us a receipt for our credit card which THEY had charged. She rolled her eyes and did so "even though she isn't supposed to". Oh well, wasn't enough to keep us from returning, just kind of a bummer after a great stay.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
I am so glad to hear that you enjoyed our breakfast! We think it is pretty great but are always looking for ways to improve on it. I am sorry to hear about your strange check out experience. There are so many third party booking sites that they can get confusing-but that is definitely a training issue on our end! We do hope you will come see us again! Happy Travels, Christine Stephens General Manager

"Great staff "

5
24/05/2016

I have stayed here several times and every time the staff are awesome. The beds are very welcoming after a long day of driving or a long day of work. Thanks everyone for making my stay great. The breakfast has lots to offer. Something for everyone.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. A comfortable bed and a good breakfast are so important after a long day. I am glad you enjoy staying with us. We look forward to your next visit! Happy Travels, Christine Stephens General Manager

"great stay"

5
15/05/2016

great staff good complimentary breakfast. the location suited us for sightseeing around the area. it is near a truck stop,but even though our room faced the front we were not disturbed at all. it has a swimming pool which although not to big was very clean.

"Nice if only looking for place to sleep then a quick checkout."

4
14/05/2016

It was a long day of driving and looking forward to unwind. This Best Western was a nice hotel (nice staff, complimentary breakfast and easy check out - Pet friendly!). Unfortunately, not located next to any restaurants or such amenities for a weary traveler. So, good hotel for a quick sleep and early check out but nothing around the hotel to unwind.

"Probably as good as it gets."

4
11/05/2016

As good as it gets in the area. Inconveniently located however next to a truck stop. Asked at the front desk about the closest restaurant. They recommended T Joes Steaks, 3 miles away. That was a very good recommendation. Hotel is newer, rooms clean, beds comfortable and staff is friendly. It it's late and your hungry, frozen food selection and microwave in your room.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay. I am glad to hear that you enjoyed your dinner at T-Joes. We are lucky to have such a great restaurant so close to us. I am glad you enjoyed your visit with us and I hope we see you again on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager

"Cheyenne stay"

5
08/05/2016

Staff was magnificent except breakfast lacked We were given great rooms. The staff did a good job of keeping our rooms ready for us each night. The only problem was the tractor trailer truck parking was a mud hole and breakfast lacked

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review. I am sorry to hear that you did not like our breakfast. We are always looking for suggestions, so please let us know what items you would like to see on our complimentary breakfast. Unfortunately the lot behind the hotel is not ours, so we always recommend for our guests with oversized vehicles to park on the road behind the hotel. Happy Travels, Christine Stephens General Manager

"to expensive"

3
02/05/2016

I never thought I would pay more than 100.00 for 1 nights stay at a Best Western in a non destiny TOWN like Cheyenne, WY, or any state like the following NE, KS, OK, SD, ND, IA, MO, AL,MS, LA, ID, MN , AK. All I wanted was a quality sleep for a reasonable price I guess next time I will shop around more.

"Great hotel close to I80"

5
02/05/2016

We stopped at the Best Western in Cheyenne on our way to California from Nebraska and we couldn't have asked for a better hotel! The staff was great, the rooms were clean and big and best of all, they are pet friendly! We saw a lot of uhauls in the parking lot, so this must be a popular spot for people driving across the country via I80.

"Bugs in bed"

1
27/04/2016

My son and I stayed at this hotel and both of us had bites on our bodies the next day. The bites appeared to be in clusters located on our backs, shoulders, and legs. I'm guessing there were some sort of bed bugs in the sheets. I won't ever book this hotel again because of that reason. Also our room was on the interstate side of the hotel and we heard truck traffic all night. Not an enjoyable stay for sure!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for letting us know about your experience. I am so sorry to hear that you ended up with bites during your visit with us. We did have the room checked after we heard about your experience. We did not find traces of bed bugs, but did however find fleas, which we believe were left behind by a guest travelling with a pet. We did have the room sprayed and will definitely keep a better eye out for what our furry friends can leave behind.

"Very Accomodating"

5
23/04/2016

I got stuck in Cheyenne driving through due to a storm. Best Western was super easy to work with when we decided to stay an extra night and continued to be easy to work with when we decided to trek out instead of staying another night. They were willing to give discounts and un-charge us for a second night. The room was clean and the hotel smelled good.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your review! We appreciate the kind words about our hotel. Travelling through Cheyenne in the spring can be tricky. I am glad we were able to get you on your way during the storm. We hope to see you again soon! Happy Travels, Christine Stephens General Manager

"Traveling on vacation to IL and WI"

5
20/04/2016

Staff was exceptional and Chris in the dining room was very helpful with information on our next stop and very helpful with our food needs. Day staff person Christina was also very kind and helpful. The women on at the time we registered was a 1st class worker and she is a keeper. Forgot to write her name down, but one of a kind. I was very impressed over the phone and when we arrived at the motel. Thanks for a wonderful stay! Patricia and Steve Frymire

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am so glad that you had a great stay with us. We are so lucky to have the team that we do here. Sharon is a first class worker and so is Chris. We hope that you will stay with us again on your next trip through Cheyenne. Happy Travels, Christine Stephens General Manager

"Only Best Western Cheyenne"

5
20/04/2016

The Continental Breakfast is the best I've ever experienced. The cook go out of his way to accommodate and cook the best breakfast of any I have stayed at. The internet was fast and rooms clean with fridge and microwave. I wouldn't stay anywhere else!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
I am so glad to see that you liked our breakfast. We have worked hard on making it better than a typical hotel breakfast. We are so lucky to have Chris taking such good care of our breakfast. We look forward to you staying with us again! Happy Travels, Christine Stephens General Manager

"Excellent service!!! "

5
20/04/2016

I absolutely loved our stay at this hotel. Chris Munoz, was amazing and helped us with everything we needed and showed amazing customer service skills. I will defiantly recommend this hotel to others traveling through this way. Thanks so much to all the staff for all the smiles and friendly services. Room was great also! Comfy beds and very clean. :)

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your kind words about Chris. We are lucky to have him working with us! We are glad that you enjoyed your stay at our hotel. We always appreciate the recommendations! We hope to see you again soon. Happy Travels, Christine Stephens General Manager

"Good find"

4
20/04/2016

A little off the beaten path, but very clean and a decent price! Definitely a great find in the Cheyenne Wyoming area! Will definitely use again when I'm working in the area again. Very friendly staff as well!

"A quiet place along Interstate 80 outside of Cheyenne"

5
18/04/2016

Clean convenient and quiet motel. Friendly courteous staff. Clean well cared for and appointed rooms. Just off Interstate. Close to Walmart for microwave dinners. If you are on Interstate for a stop along the route, this is a good convenient stop two days out of San Francisco. We stayed the night before at Best Western Elko NV--550 miles out of San Francisco.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. We do have a great location for those long stretches of travel on I-80. Thank you for kind words about our hotel and our staff. We hope to see you on your next trip though Cheyenne. Happy Travels, Christine Stephens General Manager

"Great hotel "

5
17/04/2016

Amazing friendly front desk when checking in and when checking out! Room was very nice, and very clean! We have two dogs, they made sure we got a room on The first floor by a door to make it easy to walk the girls. Breakfast was just ok. The biscuits and breads weren't as fresh as they could have been, but the pork chile gravy was great! They also had a waffle maker, eggs, potatoes and Canadian bacon. Staff was super friendly and came out to pet the dogs. I was extremely pleased with the hotel and service and would highly recommend!

"Great overnight stay"

4
17/04/2016

This motel is east of town just off I-80. It's in a non-congested area and is very quiet. We had a room on the back, so we didn't have to deal with any interstate noise. Had a small but very interesting breakfast bar with items you don't often see, such as green chili sauce. Staff was very friendly and helpful. The only downside on the location is that there aren't walking distance restaurants.

"Great Place to Stay"

5
12/04/2016

This hotel offers great service, staff is courteous and kind, very quiet place to rest ,the rooms are very clean, internet connection is good, convenient laundry room and fitness room. The breakfast choices are awesome! This is a good place to stay. Very clean and outgoing staff.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn! I am so glad that you enjoyed our amenities and your stay with us. We are so lucky to have a team that loves the hospitality business. We look forward to your next visit to Cheyenne! Happy Travels, Christine Stephens General Manager

"Perfect Spot To Stop"

5
10/04/2016

I can't say enough about the staff at this location. They're all warm, friendly and helpful. The hotel is extremely clean. The rooms are quiet, well appointed with comfortable beds and great pillows. The location is a bit outside of Cheyenne but perfect for getting back onto the interstate.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review! We agree that our location is great for easy interstate access to get into downtown Cheyenne or to keep moving on your journey! Thank you for your kind words about our team. We hope to see you again on your next trip to Cheyenne. Happy Travels, Christine Stephens General Manager

"If It Wasn't For The Staff. . . ."

3
08/04/2016

The main thing this hotel has going for it is a wonderful staff. If it wasn't for that you kinda have to wonder why it's even there. The closest thing to it is a truck stop that has a Subway and a Cinnabon. Other than that you say that this hotel is in Cheyenne is a stretch. There are other restaurants the closest being about 3 miles away to the East and the rest in town about six miles to the West by the time you're done with the drive. The rooms are clean but small and the bathrooms have just been redone so they are quite up-to-date. No tubs tho. Very European. I can't say much for the HVAC. While mine wasn't noisy it certainly did not seem to want to obey the temperature settings. The in-room lighting is very dark. If you're going to use CFC bulbs at least use hundred watters. The breakfast was adequate if not inspired. The breakfast bar is small and cramped especially when there are lots of people there. The gentleman who serves breakfast is very pleasant and accommodating as was the entire staff that I met. These people are what make the place. The hotel itself is clean and well-maintained. One thing that really turned me off is that the room rate changed three times in the five nights that I was there, increasing thirty dollars for three of the nights. To me that is gouging and I'm not very pleased with any accommodation that does that. Pick a rate and stay with it! Would I stay there again? Only if there was no other place available. I wish I could transplant the staff to some hotel that was closer to town and didn't give me the idea they were out for every buck they could make. These people deserve a better venue!

"A upscale place to stay"

4
07/04/2016

Room was not spacious but did have two beds. Would not call it cramped though. All was good. The only downside was that the hotel says they are green pushers but it does take a lot of gallons of water to get the shower warm.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. We appreciate you letting us know about the problems you had with your shower. When our guests make us aware of issues, that helps make us a better hotel! We hope to see you again. Happy Travels, Christine Stephens General Manager

"Decent hotel"

3
06/04/2016

I travelled on a vacation with my family and we planned to stay the night in Cheyenne for our last leg of that day's trip. We pulled in to Cheyenne at about 9:30 PM. We searched online for an affordable, yet decent hotel. A double occupancy, 2 queen bed room cost around $107 per night. The price was comparable to other similar hotels in Cheyenne. The breakfast was good. They actually have bacon, sausage, scrambled eggs, waffles, etc. The biggest downside we found was the location. For a nighttime stay, there were no restaurants or fast food places close. We had to drive across town just to find a McDonald's. But all in all, it was a decent hotel.

"Very accommodating staff"

5
04/04/2016

We were in Cheyenne, on our way home from a month in Phoenix, to see our nephew at the Air Force base. We had booked 2 nights (Fri and Sat) because we didn't know what time of day we could see him on Sat. To our surprise we were able to see him in the morning, have lunch and tour the base all before 2pm. I called the hotel right away as we left base to see if we could get a late checkout and be on our way home to Wisconsin. They were understanding and helpful and had our bill ready for us when we arrived there to pack up our stuff.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to see that you had a great visit to Cheyenne and were able to see your nephew. We hope to see you on your next visit to the area! Happy Travels, Christine Stephens General Manager

"Very helpful staff"

5
04/04/2016

We had planned to stay 2 nights but were able to visit with our Air Man nephew earlier than planned. We were anxious to return home to Wisconsin (we had been on the road for over 5 weeks alreay) and staff were very accommodating about a late check-out after our 1 night stay.

"Best Western Plus - Cheyenne"

5
02/04/2016

Staff truly care about their guests! Room was very clean and beds were very comfortable. Internet service very reliable and quick. Great breakfast served. Would recommend this motel to anybody - easy to get to. Had originally planned to spend 2 nights, but due to a winter storm, needed to stay a third night - no problems in extending our stay. Can't say enough good things about their staff!!!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank your for your recent stay at the Best Western Plus Frontier Inn. Thank you for your lovely review of our hotel. I am sorry that one of our winter storms caught you in Cheyenne longer than you had planned, but I am glad you got to spend the storm with us! It is always an adventure this time of year. We hope to see you again! Happy Travels, Christine Stephens General Manager

"For a place to crach when traveling through, It works well"

4
31/03/2016

My wife and i hit this place on our move form KC to SLC. The property is very nice and clean and well maintained. Easy access to I80 and to the shopping (food) areas. they are a little bit of a drive away but nothing to bad. Our room was clean and comfortable. I will say we were not a fan of the pillows but that's a personal preference thing. We'd stay again if we were traveling through.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of our hotel. I am so glad to see that you enjoyed your room and your stay with us-despite our pillows. Good luck on your new adventure in Salt Lake City. We look forward to your next visit!

"Very Friendly and Clean!"

5
30/03/2016

We stayed one night on our way to Colorado and was very pleasantly surprised how nice this place was. The staff was very friendly and helpful. Our room was really big, clean and comfortable. The Wi-Fi worked great and the kids loved the pool. The breakfast was awesome, the area was very clean and Chris made sure we had everything we needed and was very nice to us. We'll be back next year!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am so glad to hear that you had a great stay with us. Thank you so much for your kind words about our breakfast and about Chris. We are so lucky to have Chris on our team! We look forward to your next stay with us! Happy Travels, Christine Stephens General Manager

"Very Impressed"

5
28/03/2016

My three athletic teenage daughters were very impressed with the exercise room. All of us agreed that the breakfast assortment was delicious and unique, we had never had green chile before. The front desk staff were very accommodating and friendly. The maintenance man went above and beyond to help guests clean snow from on and around their cars after an unexpected blizzard arrived during the night.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am so glad to hear that you enjoyed our pork green chile. We love it on top of the eggs and the potatoes. I have even seen a few people put it on the biscuits. Thank you for your kind words about our maintenance man Rick. That blizzard definitely gave him a work out. We hope to see you again on your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Blizzard"

5
26/03/2016

We stopped for the night during a Spring Break trip and woke to to a Wyoming style blizzard the next morning. By 9am we knew the storm was going to last through the day and we kept our room for a second night. Staff members were not able to leave and worked 2 or 3 shifts to take care of the guests and the hotel. To the hotel owner & managers; your staff working on March 22nd & 23rd were awesome! They were kind and helpful and certainly tired but a staff to be proud of. Thank-you to all of them!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I hope our spring blizzard did not scare you from a future visit to Cheyenne! Thank you for your kind words about our team. Blizzard days do add some challenges to our regular routine, but I am glad that you were well taken care of! We look forward to your next visit with us. Happy Travels, Christine Stephens General Manager

"Nice big rooms are, well, nice!"

5
11/03/2016

Was very surprised with this hotel! Rooms are huge with a big sitting area. Bed is wonderful, slept like a rock! Bathroom is big with a walk in shower, though the curtain doesn't work too well, needs a door instead but no big deal. Very clean with a nice breakfast! Price reasonable around 90 bucks, definitely recommend and will stay here again!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am glad to see that you had a great night sleep and a great breakfast with us. We look forward to your next stay with us! Happy Travels, Christine Stephens General Manager

"Excellent stay, Awesome staff twice"

5
09/03/2016

I waited until our return trip to write this review because I wanted to see if the excellent service we received the first time on our way west was consistent over time. I am pleased to say that it was. The rooms were clean and very comfortable (great nights' sleep) and the staff was superb. Chris in the kitchen served a great breakfast both times we stayed at Frontier. The check in was efficient and the staff were friendly and very helpful. On the second stay we had a bit of a computer glitch with our reservation and the front desk staff member was extremely helpful in getting it resolved quickly and getting us into our room. Any time I am going west or coming home I will stay at this hotel. I would recommend it over most Best Westerns and similar hotels.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that you had a great stay with us on both of your trips through Cheyenne. Thank you so much for your kind words about Chris and our breakfast. He has worked so hard on making our breakfast memorable. He is such a great asset to our team. I am glad we were able to take care of your reservation glitch quickly as well. We look forward to your next stay with us! Happy Travels, Christine Stephens General Manager

"Great stay "

5
09/03/2016

Stayed here one night traveling on I80 to head down south from Salt Lake. Very nice room, updated,clean, comfortable bed, fridge, microwave, room a little smaller but worth it to have a bigger bathroom. Nice for our cat to put the litter box in than in the sleeping area on the carpet. Super friendly staff, Chris, thank you for the great breakfast. Had a nice chat with the lady front desk too, didn't get her name. FYI, Pool was out of order. Not a big issue for us as we were wiped out from traveling anyway. Will be stopping and staying here on the way back home in a couple of weeks.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am glad to see that you enjoyed your room. Thank you for your kind words about our breakfast attendant, Chris. He works so hard making sure that all of our guests leave with "full bellies and smiles." We look forward to your return trip with us! Happy Travels, Christine Stephens General Manager

"Great hotel, even better staff!"

5
23/02/2016

This is the best Best Western I've ever stayed in. It's new, clean, modern and has great amenities. The breakfast is wonderful, even had a green chile stew which was a nice surprise for a New Mexico native. The guy who runs the breakfast room (didn't get his name) should be given a huge raise. He always checked on us to make sure we were getting everything we needed and offered to help in any way possible. Our last morning there (after a family funeral) we had a late checkout and got back to the hotel just as they were putting the food away. The guy offered to bring food back out and even cook us something before we hit the road. When we got about 500 miles away we realized we'd left our son's treasured pillow pet in the room. I called the front desk and the woman who answered was as helpful as could be (again, really wish I'd gotten her name). She boxed our items up and mailed them to us. Everyone there was super helpful. We will definitely stay there again if we need to go back to Cheyenne.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your wonderful review of our hotel. I am glad that you were able to enjoy your stay with us, even though the reason you had to come to town was a sad one. I am so glad to see that Chris took such good care of you during our breakfast. The pork green chile was a great find for us and is especially delicious on our eggs and potatoes! I am glad we were able to reunite you with your pillow pets. I know how important those are. We do hope to see you again! Happy Travels. Christine Stephens General Manager

"Pleasantly Surprised Nice Hotel!!!!"

5
28/01/2016

Our family of 4 just spent 4 nights in Cheyenne. The Best Western Frontier Inn did not disappoint. The front desk staff was very friendly and helpful. The breakfast attendant Chris was super nice and helpful. You can tell that he loves his job. The hotel is super clean, and our room was always perfect. We enjoyed the Cheyenne area so much that we are returning in the fall, and staying at this Best Western. Thanks guys for superior service.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I am so glad to hear that you had a great visit with us and a wonderful visit to Cheyenne. Chris is a wonderful asset to our team. We are so luck to have someone so dedicated to every guest-making sure everyone leaves "with smiles and full bellies." We look forward to your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Great 2 day stay!"

5
25/01/2016

We had a great two day stay at the Best Western Frontier Inn. The rooms are updated and nicely decorated. The room was clean and spacious. We had a walk-in shower. The beds are comfortable pillow top beds with soft updated linens. The breakfast was very good. They had scrambled eggs, fried potatoes, Canadian bacon, fixings for breakfast burritos (including very good pork green chili), biscuits and gravy as well as all the usual fare of the cold cereals, pastries, toast, etc. The breakfast attendant was very friendly and attentive. Location seems to be the problem with most reviews I read on this hotel. Yes the hotel is on the eastern edge of Cheyenne. Perhaps this is difficult for some travelers but it did not bother us at all. College Drive exit is 3 minutes away on the I-80 with a Wal-Mart right there. Central exit only took us 5 minutes on the Interstate. Turn left and there are a half dozen or more restaurants/fast food places. Turn Right and drive 2 minutes and you are in the heart of Cheyenne. There is a Pilot truck stop right across the road from the hotel. So look at a map and check out the location if you are unsure. Perhaps if you need a amenities within a very short walking distance this hotel will be a problem for you. Otherwise this is a very friendly, comfortable, updated hotel at which I would definitely stay again.

"Nice stopover"

5
25/01/2016

Nice stop clean rooms . Plenty of parking The breakfast fresh biskuit's gravy, eggs, homefries , fresh bacon and all the usual A little of the path but nice quite. Try T-Joes steak house near by for a great steak and a real Wyoming experience.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that you enjoyed your visit with us, our breakfast and your Dinner at T-Joe's Steakhouse! We hope that you will stay with us again on your next visit to the area. Happy Travels, Christine Stephens General Manager

"Eh"

3
25/01/2016

It's okay if you need a quick place to stop and sleep. Breakfast good, Gym is poor and hopefully your room keys and refrigerator work. Its not close to Cheyenne but it is next to Walmart and a truck stop.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay. I am sorry to hear that your refrigerator did not work during your visit with us. Thank you for letting us know so we can fix it. Our location on the quiet end of town is not for everyone but with the new Wal-Mart on this end of town, I think you will see more things being built in the area. We do hope you will give us another opportunity to serve you. Happy Travels, Christine Stephens General Manager

"It doesn't feel like a motorway hotel. Neat and updated"

3
18/01/2016

Even though the hotel is right next to a busy high way, they have done a very good job at keeping it clean and up to date. We used it as a stop-over between Denver and Mount Rushmore and it did the trick to get a decent night sleep. It's not walking distance to anywhere, so need to drive out for dinner. Nothing wrong with it, next time in Cheyenne we will look for something more central

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am glad to see that you had a good night's sleep on your trip through the area. Our location on the end of town is not for everybody, but I hope that you will try us again on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager

"Cheyenne"

4
15/01/2016

Nice breakfast. Hotel clean. Staff at front desk need more training. They were not very attentive to our check-in. Breakfast bar was excellent and breakfast staff person was excellent. Rooms nice and have updated bedding. Room was very quiet.

C_Stephens8101, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay. I am sorry to hear that you did not have an excellent check in experience during your visit. We always appreciate hearing that feedback so we can correct any issues. I am glad that you had a great breakfast experience and enjoyed your quiet night with us. We do hope that you will give us another opportunity to serve you on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager

"No Heat in Bathroom"

2
12/01/2016

Our hand towel was dirty, the sheets were inside out on the bed and worst of all There was no heat in the bathroom. Not very nice at -10 Very noisy with people slamming doors at all hours. The semi trucks parked across the street were a problem as well

"No sleep"

2
08/01/2016

We loved the hotel but my daughter's asthma kicked in, when we got into our room, because the hotel didn't have a pet free room. Instead of getting a restful sleep we were up most of the night trying to get her asthma under control. When did fall asleep then the dog in the next room started barking and woke us up. After traveling for 12 hours it would have been nice to have slept for a few hours before we started on our long trip again. Other than that breakfast was ok but loved the way the hotel was kept clean and beautiful.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review. I am so sorry that we were not able to put you in a pet free room upon your arrival. I know how important it is to get a good night's sleep after a long day on the road and that you didn't get that during your stay with us. We do hope you will stay with us again and we can get you pre-assigned to a room free from allergens. Happy Travels, Christine Stephens General Manager

"Emergency stay"

5
05/01/2016

I stayed at this hotel on Christmas night as an emergency stop. I couldn't get home to Nebraska due to bad weather. The staff were very courteous and accommodating and the room was extremely comfortable. It was easily accessible from the interstate and the grounds staff had the parking lot plowed and ready for customers.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review! I am sorry to hear that the roads kept you from getting home on Christmas but I am glad we were able to keep you safe from the weather. We hope the next time you are in the area, you can stay with us under nicer conditions. Happy Travels, Christine Stephens General Manager

"quite a way out of town"

3
04/01/2016

there was nothing really wrong with this hotel except that it is 6 miles east of I25 off of I80. Way out of town. We ordered in Pizza because we couldn't face getting into the car again. The room was small and either too hot or too cold but that is a personal preference. The breakfast was fine but the pool was small and overcrowded so not worth getting wet over.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am sorry to hear that our Interstate 80 location was not ideal for your travel destination. We know our location away from is not ideal for everybody, but we hope that you will stay with us again if I-80 is in your travel plans! Happy Travels, Christine Stephens General Manager

"Hot and Cold"

3
03/01/2016

Visited Cheyenne for some nearby ice fishing. We arrived and I asked for a 1st floor room which the attendant said was not available and I wouldn't want it anyway, thats where most if the pet rooms are. Okay, I guess- not sure if that was a reflection of the housekeeping staff effort. I then had a choice between second and third floor and he recommended second floor because the third floor room made noises out of the heater. At that point I was a little nervous about what I might find. Turns out the room was clean and fine with a couple notable exceptions the room was hot- I ended up cracking the window open (-8 outside) and the sink leaked over the countertop. The positive points included friendly staff and a well stocked good breakfast.

"Christmas Stay"

5
28/12/2015

We stayed for several nights during the Christmas holiday. The staff are very nice and the hotel is very clean, the room was nice and spacious. They had given their staff Christmas Day off, which I thought was amazing! I gladly went without housekeeping and other services so those folks could spend time with their families! Good job BW!! We would stay again for sure.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am happy to hear that you enjoyed your Christmas visit with us. Thank you for your understanding for our small crew on Christmas day. It is usually a 24/7/365 business we are in so those days off are appreciated when they can happen. We look forward to your next visit with us! Happy Travels, Christine Stephens General Manager

"not bad for one night"

3
21/12/2015

The hot tub was cold and no one let us know it was out of service. There was some mold on the tub that we noticed. We all thought the sausage patty tasted like cardboard. Also the weight machine needs to be fixed. Other than that everything was pretty good.

"Very positive experience "

5
16/12/2015

We stayed at this motel during a snowstorm and were unable to get to our destination , all the employees were just so friendly and helpful that they made the delay worthwhile . The breakfast was very good and the gentleman working there was so careful to see if we needed anything and kept all the food fresh and well stocked . Everything was very clean . All in all ,I would stay there again just due to their wonderful employees

C_Stephens8101, Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent visit to the Best Western Plus Frontier Inn. I am glad to hear that you enjoyed your stay with us during one of our last storms. We know it is not fun to not be able to get to your destination on time! Thank you for your kind words about our employees, especially Chris in our breakfast area. We do hope that you are able to stay with us again during better weather. Happy Travels, Christine Stephens General Manager

"great stay !"

5
11/12/2015

helpful staff and nice clean rooms with a large bathroom. breakfast was delicious with many different items to choose from ... cookies & coffee were offered in the lobby at night. very nice place to stay !

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to see that you enjoyed our breakfast. We have been working hard on making breakfast a can't miss part of your stay with us. We do hope to see you again on your next visit to the area! Happy Travels, Christine Stephens General Manager

"best option in bleak city"

4
10/12/2015

very nice hotel. BW+ has stepped up its game in the mid-tier category. very conv location to I80, fuel, etc. stayed with our pup and had no issues. bfast was better than expected. very nice surroundings/decor.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that you enjoyed your stay with us. We know Cheyenne can get pretty windy and cold this time of year-so we are glad you found us to be a nice place out of the weather. We hope to see you again if you find yourself out this way again! Happy Travels, Christine Stephens General Manager

"Very good experience"

5
07/12/2015

Great experience. Great facility. Great staff. Standard breakfast. Chris at the front desk helped us immensely with his attitude and helpfulness. Although it's on the eastern edge of town, it's location didn't affect our stay.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am glad that you had a great visit with us. Our location is great for easy Interstate access and keeps our guests away from the train tracks that crisscross town. Thank you for your kind words about Chris. He is a wonderful asset to our team. We do hope you will stay with us on your next trip through the area. Happy Travels, Christine Stephens General Manager

"One night stop on way to new home out west "

4
06/12/2015

The hotel is nice and it is in a great location(right next to I-80). There were some hiccups, such as the hot tub not working and the wifi which is mediocre at best. This was a pretty good hotel though. It's nicely appointed and clean. I wasn't a fan of the heating/cooing system as it didn't work with the curtains. We had to Jerry rig a fix so the hot air wasn't blowing the curtains up and warming up the windows. The breakfast is above average and although quite busy in the morning, there was ample seating. They have a large amount of luggage carriers so unpacking is a piece of cake. The Staff was nice and was able to direct us to some restaurants about ten minutes away.

"just what we needed"

4
30/11/2015

this is going to be our get away place for shopping trips to Cheyenne. Easy to find with a great access. The pool and spa were great , as the water quality was the best i have seen for a long time. Very nice.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review and your recent stay at the Best Western Plus Frontier Inn. We are glad that you enjoyed your visit, and we are happy to become your go to hotel for trips to Cheyenne. Happy Travels, Christine Stephens General Manager

"Great Place"

5
30/11/2015

We'll stay here from now on. We travel through Cheyenne about twice a year - this will be our hotel! The staff was friendly and courteous. Very good breakfast, even good coffee! The room was very clean; very comfortable hotel!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that we will be your go to hotel on your way through Cheyenne! Thank you for your compliments on our staff and our coffee. We know that some hotel coffee can leave a lot to be desired-so we are happy to hear ours is enjoyable. We look forward to your next trip through town. Happy Travels, Christine Stephens General Manager

"Very nice place"

5
26/11/2015

On our way to Las Vegas to spend thanksgiving with relatives. Very nice Best Western. Has been updated and is very clean. This is a definite stay again and for anyone traveling. It is on eastern side of Cheyenne easy access off I80 Evening gentleman at desk was very helpful. Morning staff was very friendly and helpful. The gentleman in charge of breakfast went out of his way to help me. Both he and lady at front desk looked up the weather and radar for us for our day of travel to Salt Lake City. We like the personal touch.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay. I am glad you enjoyed your visit with us! Thank you for your kind words about the hotel and our team. I am glad our location worked well for you. Travelling in the wind and snow is always an adventure this time of year, so we are always glad to help people get to where they need to go! We hope to see you on your next trip to the area. Happy Travels, Christine Stephens General Manager

"Staff is proud of their work"

4
20/11/2015

Great stay. Very helpful staff. Super breakfast which is very well supervised. Front desk personnel was very well informed about restaurants and shopping. The room was comfortable and the beds were conducive to a good nights sleep.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am so glad to hear that you had a great stay with us. We are proud of our hotel and I love to see that it showed to you during your stay with us! We are lucky to have Sierra Trading Post so close to our hotel. It is a fun place to visit after getting their catalogs for so many years. We hope you will visit us again on your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Great place to stay in Cheyenne"

5
19/11/2015

Newly acquired and renovated by Best Western; quality construction made it feel like it was brand new; great bed and pillows; thick towels and hot water; clean, quiet and comfortable in spite of being in a busy truck traffic area on the outskirts of Cheyenne. Breakfast was standard fare - not great but OK.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your review of the Best Western Plus Frontier Inn. I am glad to hear that you have noticed all of the improvements that we have made to our hotel! I am sorry to hear that you did not love our breakfast, so if you have any suggestions for us, we love to hear them. We are always looking to make our breakfast a delicious experience as well. We hope to see you soon! Happy Travels, Christine Stephens General Manager

"Great Stay"

4
14/11/2015

Stopped for the night while driving to NC and was very impressed with Brian, the desk clerk. He was very professional and receptive. The hotel was clean and updated. The room was well equipped, spacious, and comfortable.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay, and your kind words about Brian. He is a wonderful asset to our team. I am glad to hear that you enjoyed your stay with us. We do hope you will stay with us again on your next visit to Cheyenne! Happy Travels, Christine Stephens General Manager

"Terrific hotel"

5
11/11/2015

Found this hotel on an overnight stop. Beautiful hotel and very, very clean. Staff was excellent to deal with. Rooms are clean and very comfortable. Found this to be one of the nicest Best Western Plus hotels we stayed at during our two week trip to Colorado. Very good breakfast also. A little pricey but worth the money. Not in congested area but convenient for the town of Cheyenne.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay! We are happy to hear that you had a great stay with us. We know we are a bit away from downtown Cheyenne, but we think we are worth the extra little drive! I do hope that you will find us again on your next trip to Wyoming! Happy Travels, Christine Stephens General Manager

"Great bedding, quiet rooms"

4
07/11/2015

Bedding was great. The mattress was a bit like a La Quinta mattress, though. Breakfast area pretty small. No oatmeal. Friendly staff. They interacted with the guests very well. Rooms were quiet, even though close to an interstate.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay at the Best Western Plus Frontier Inn. I am glad that you enjoyed a quiet room and our bedding. We know how important that is for a great night's sleep. I am sorry that you didn't find the oatmeal on our breakfast buffet. We will make sure it is in a more prominent location for our guests. We hope to see you again on your next trip to Cheyenne! Happy Travels, Christine Stephens General Manager

"Best Western Plus in Cheyenne, WY"

5
28/10/2015

This hotel is in very good condition and the rooms are clean, neat, and very comfortable. The breakfast is very good with good selections. If traveling through Cheyenne I would recommend staying here.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay and your review of our hotel! I am glad that you had a clean and comfortable stay with us. We have been working hard on making our breakfast what it is today, and love when our guests notice. Thank you for recommending us, and we look forward to your next visit! Happy Travels, Christine Stephens General Manager

"Very nice facility - great stay!"

4
21/10/2015

After a very long day of driving, this Best Western Plus was a welcome respite. Located just off I-80 east of Cheyenne, it was convenient & easy to locate. Our room was very quiet, roomy and comfortable. The bed was great with plenty of pillows & made for a restful night. The staff were friendly & efficient; even the customer service rep who helped me when I called that afternoon to plan for a late arrival was excellent! The breakfast is above-average in choices & taste; the staff person attending to this area was super-efficient & very friendly. There is a large gas station & Subway just across the road; numerous other restaurants were a short drive away. The Subway was adequate for us since it was already late and we just wanted something quick & light. Overall we had a great experience - thanks!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
I am so glad to hear that you enjoyed your stay at the Best Western Plus Frontier Inn. We are a few miles away from Downtown Cheyenne, but we are lucky to have the Pilot/Subway next to us for those quick stops and light meals. I am glad to hear that you enjoyed your room and your breakfast with us. We hope that you will be our guest again on your next trip through Cheyenne! Happy Travels, Christine Stephens General Manager

"Outstanding breakfast!"

4
13/10/2015

The bed was comfortable, the room was quiet (top floor), the bathroom was spacious with a ring for a hand towel (!!!!) and a spare hand towel hung on it. The linens and toiletries were good quality and we enjoyed a fine night's sleep. We wish the air conditioner had been more cooperative -- it would run briefly, then shut off for 10 or 15 minutes, then run again very briefly, and we couldn't set the fan to run continuously. Fortunately, the night was cool and we were able to open the window a few inches, so our room remained comfortable overnight. Breakfast astonished us! There were omelets in a chafing dish, and they were excellent -- filled with cheese and pimento and very, very tasty. The gravy that accompanied the biscuits was delicious and well-seasoned, much better than what one often finds in restaurants. There was pork green-chile sauce for those who like huevos rancheros. We've paid more and received less for breakfast in any number of restaurants, and this breakfast was included as part of our stay. Don't miss it!

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your recent stay. I am so glad to hear that you enjoyed your stay with us. We have really worked hard to improve our breakfast so I am always happy to hear that are guests love dining with us. I am sorry to hear that you had issues with your air conditioning during your visit with us. I know that can put a damper on a good night's sleep. We hope to see you again soon! Happy Travels, Christine Stephens General Manager

"Great Service!!!"

5
10/10/2015

I'm traveling on a long road trip, so a great stay at night with all the comforts one needs after a long day of driving is so important. This BW Plus was wonderful in every way! All the staff I interacted with were as helpful as humanly possible, Chris K. the front office manager went way beyond the call of duty.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay at the Best Western Plus Frontier Inn. I hope the rest of your trip is fantastic. Thank you for your kind words about our staff and Chris K. I am glad to hear that we had the comforts of home here after a long day on the road. We hope to see you again on your next trip to Cheyenne. Happy Travels, Christine Stephens General Manager

"Good location"

4
01/10/2015

Great breakfast and nice rooms. Right by highway but rooms are really quiet. Across from good gas station. Good for walking around the hotel area. Near Cheyenne East side. Takes pets and they have a place for them to be walked. Ice available nearby the room. Internet could be better, has some problems. The waiter at breakfast was very good and conscientious. The air conditioner in the room was acting sporadic and I did report it to the person at the desk when checking out. I had to trade rooms with my daughter who needed it more than I did. I am a member of the Best Western Rewards Club and I have stayed at this hotel before when visiting Cheyenne. I like the fact that it is a little out of town especially when Frontier Days are going on. It's only two exits to get into the center of town. It was easy to book my two rooms here by calling.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your recent stay with us! I am sorry to hear that you had some issues with your internet during your stay with us. It is always good if you can tell us when that happens if it is something that we can reset, or figure out for you. It is never good when you can't be connected when you are away from home. I am glad that our location works for you when you visit Cheyenne. We are an easy drive into the city center. We hope to see you again soon! Happy Travels, Christine Stephens General Manager

"Nice place to stay"

4
30/09/2015

The staff was very friendly & helpful. It was just off I-80 convenient. The room was clean and in good order. We would stay again. There was a variety of breakfast items that covered all of my families needs.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for your review of the Best Western Plus Frontier Inn. I am glad to hear that you had a great stay with us and found your room to be clean and everything in good working order. We know how important that is when traveling. We look forward to your next stay in Cheyenne. Happy Travels, Christine Stephens General Manager

"Drcoonjr"

5
28/09/2015

We had a very good stay at this facility. The room was great and the staff was very pleasant and helpful. The breakfast had many items and they were very good. We have stayed at this facility before and have always had a pleasant experience. We would highly recommend it.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for you recent stay with us and your review of the Best Western Plus Frontier Inn. We are so happy to hear that you had a great stay with us. We have been working hard at adding items, and are looking to add a few more in the upcoming months! We do hope you will stay with us again on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager

"GREAT PLACED TO STAY"

5
27/09/2015

Out of 13 Best Westerns and 1 other motel where Best Western was not available, this was the BEST motel overall. Very comfortable in bed and room, extra large bathroom, everything worked including the elevator, very clean, exceptionably quiet and by far the best breakfast we had on our 15 days vacation for choices, taste, cleanliness, presentation and a breakfast employee that actually greet and talk to people.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you so much for staying with us on your trip. I love hearing that you had a great experience with us on your vacation. We are lucky to have a great staff in our breakfast area and we know how much that can make a difference when starting the next part of a long journey. We hope your travels bring you back through Cheyenne for another visit. Happy Travels, Christine Stephens General Manager

"Westward Ho!"

5
26/09/2015

I originally wondered about booking in this close to a large city. I prefer to stay close to the Interstate and away from downtown. This turned out to be a surprising delight. From the moment when Mary started checking me in, through the comfort of the room, and the great breakfast the next morning, you couldn't want more. On checking out, I remembered some last minute things I needed done and Chris took over to make sure they were done.

C_Stephens8101, General Manager at BEST WESTERN PLUS Frontier Inn, responded to this review
Thank you for your stay at the Best Western Plus Frontier Inn. I am glad to hear that you had a great stay and that you enjoyed our location. Sometimes a location away from the city center is much easier than the hustle in the downtown area. I am glad to hear that Mary, Chris and the entire team took good care of you during your visit with us! We hope to see you again on your next visit to Cheyenne. Happy Travels, Christine Stephens General Manager