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Best Western Plus Hotel Brunswick Inn & Suites, Brunswick

4.0/5  - basé sur 727 notations.
126 Venture Drive, 31525-9794, Brunswick, United States - Ver el mapa

Ubicado a sólo 13 kilómetros de hermosas playas, este hotel de Brunswick, Georgia, ofrece un fantástico servicio y una fantástica ubicación junto a las principales empresas y atracciones de la zona, entre las que se incluyen el Parque Estatal Jekyll Island, St. Simons Island y el centro de formación Federal Law Enforcement Training Center. Escoja una de nuestras habitaciones estándar equipadas de forma muy completa o seleccione una de nuestras 24 relajantes suites equipadas con televisión por cable vía satélite, cafetera, un elegante mobiliario, escritorio, microondas, nevera, acceso a Internet de alta velocidad y mucho más. Disfrute cada mañana de un desayuno completo gratuito con salchichas, huevos, tocino, estación de gofres, fruta fresca y muchas otras especialidades que permitirán a nuestros huéspedes comenzar el día de la mejor forma en este hotel de Georgia. Este hotel BEST WESTERN de Georgia está situado asimismo a poca distancia a pie de cinco restaurantes. Relájese bajo el sol de Georgia en este hotel de Brunswick, Georgia, en nuestra resplandeciente piscina al aire libre y el solario. Nuestros huéspedes también podrán aprovechar nuestras instalaciones de gimnasio, el servicio de lavandería, salas de reuniones, estacionamiento gratuito y nuestro centro de negocios. Ubicado a poca distancia de la carretera interestatal 95, este elegante y asequible hotel de Brunswick, Georgia, proporciona a los huéspedes de negocios una céntrica ubicación junto a las principales organizaciones y empresas de la zona. Saque el máximo partido a su estancia con una magnífica ubicación junto al centro de formación Federal Law Enforcement Training Center, Southeast Georgia Health System, Gulfstream Aerospace, el Puerto de Georgia y RichCorporation. Si desea disfrutar de una fantástica estancia en Brunswick, Georgia, con un cordial personal y una gran variedad de servicios, realice su reserva en el Best Western Plus® Brunswick Inn & Suites hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Brunswick Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2015
Basado en la opinión de 727 huéspedes
NOTA EMITIDA
Excelente
350
Muy bueno
218
Normal
81
Malo
46
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
42
De negocios De negocios
54
En familia En familia
262
En pareja En pareja
285
En solitario En solitario
44
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Another great stay at this hotel"

5
05/09/2018

I have stayed before and once again was so impressed by the staff and cleanliness. Great breakfast. Hats off to the manager of the breakfast room. Hot coffee 24/7. Just a pleasure to stay. Right off I95, terrific place to stop before heading home.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Brunswick Inn. Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcome your referral guests. Sincerely, Hotel Manager.

"A/C was too much. Read why"

2
31/08/2018

The bed is placed within inches of the air conditioner, which means you have cold air blowing up your nose all night. Why? The room is massive—big sitting area! So rearrange the furniture! Not sure if this applies to all rooms, but it is so in room 303. Also, the carpet is wet under the AC. Staff probably isn't aware of this, but guests walk on their bare feet. Yuchh. Rated 2, not 1, because all else was OK. But I'll not be back.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you for stay at the Best Western Plus Brunswick Inn and the review. We also have initiated a complete check up of the amenities like AC based on your remark. We are glad and relieved that the staff hospitality did a good job to earn your appreciation. Please visit us again and experience a nice stay. Regards, Hotel Manager.

"Wish we could have slept."

2
28/08/2018

The hotel was easy to get to. The whole place was oddly narrow, but the room was quite attractive. Unfortunately the narrowness meant if you were sharing the room and so much as a closet door was open, you had to wait for that door to be closed to get wherever in the room you were going. The room was very clean. Our main problem was with the way the hotel handled a problem with the people next door. The first knock on the door, we opened it and there was a kid there who seemed to have gotten the wrong room. No problem, except that the door banging continued and we were tired, having been on the road for hours. We eventually called the desk and staff said they could see them on camera and did come up to speak to them. The problem guests were the children of the family next door who claimed they weren't doing it. Eventually, the banging on the hallway door stopped, but the noise continued as things were dropped, thrown or banged into in the room next door (we couldn't tell which). It was impossible for either of us to sleep more than a little. The next morning we asked a staff member why they weren't moved and the staffer said there was nowhere else for them. We realized we were putting her on the spot and she was working hard with no authority over the situation so we let it go. The hotel needs a way to deal with guests who create problems for other guests. It would appear that these guests right to not control their kids was worth more to the hotel than ours to get a night's sleep. If they had no where to move them and for some reason couldn't ask them to leave, we should have been comped at least part of the cost of our room. Then there was breakfast. Let's just say choices were limited and off we went to find breakfast. The room was nice, the staff did their job but it was not a good experience.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Plus Brunswick Inn & Suites. We value your review with appreciation of the cleanliness. Sorry we disappointed you with the stay due to other issues in spite of a nice room and hospitality. We understand guest requirements and shall keep in mind your comment always. Once again thanks for your stay and hope to see you back soon. Regards, Hotel Manager.

"Excellent Hotel"

5
21/08/2018

This was my first time staying at a Best Western Plus (8-11-18) and I must say I was very impressed. The room was excellent and the amenities great. The staff was friendly. The breakfast buffet the following morning was excellent! Ms. Pat was one of the friendliest breakfast room directors I have ever come across during my travels. All in all, an excellent stay and when I come back to the St. Simon's area again, I will stay again. (P.S. Not far from St. Simon's beach--10-15 min, ride.)

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Plus Brunswick Inn. We are really delighted to see your feedback. For any hotel, cleanliness and dedicated and honest hospitality wins the guests hearts. Ms.Pat rightly deserves and your appreciation has been conveyed to her. It is our privilege to have guests like you. Sincerely, Hotel Manager.

"Decent"

4
19/08/2018

Nothing Special but clean and comfortable. The breakfast did include eggs and sausage although they were microwaved. Hot coffee and hot water (for tea and cocoa) are available all the time and there is single serve coffee int he room. A little outdated but a good value.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Plus Brunswick Inn. Thanks for the mixed feedback with the positives and not so much. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Just OK - Nothing Great"

3
15/08/2018

We stopped for one night at the Best Western so we did not have to drive all the way home. It was OK - nothing special. The hotel is pretty dated. Definitely book through Priceline - the prices were about $30 less for the same room!

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Hello Guest, Thanks for the stay and overall feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Poor service!!"

2
03/08/2018

I had late check out which was noon. Bob from housekeeping would not stop knocking on my door even with the do not disturb sign. He kept saying this was his last room, I don't care if its your last room to clean you're knocking on my door even before regular check out time. The front desk lady only kept saying sorry. I don't need someone knocking on my door while I'm trying to shower and change. Worst service from a hotel! The front desk people when i checked in were nice no problems there. The bed was firm and pillows were so small. The AC was sooo noisy and walls were soo thin!

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Brunswick Inn. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Consistent with BW standard, one night stop w family"

5
02/08/2018

Stop over with family, very nice, "safe" location, super clean, breakfast staff was absolutely superb, food was fine, rooms very nice, very nice rooms, super clean too, looks new, but I do believe the property is 8 years old, but maintained awesome

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Hello Guest, Thank you very much for your four star rating of our Best Western Plus Brunswick Inn & Suites. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We enjoy sharing these reviews with our staff and we all look forward to seeing you again. Sincerely, Hotel Manager.

"Disgusting"

1
28/07/2018

We made reservations at this Best Western for a quick getaway. We are Platinum Best Western Members so we usually stay in a Best Western and have rarely had a problem. First we didn't get the type room we requested. When we entered the room we were hit by a musty smell but thought maybe it was because the air conditioner was not on. When I opened the bathroom door I found water on the bathroom floor and pee on the toilet seat! ???? since there were no other King bed rooms available and we didn't trust the cleanliness at that point, we checked out and found a room at another hotel.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Esteemed Guest, Greetings from the Best Western Brunswick Inn & Suites. We are very sorry for your experience while staying with us and these issues are being addressed and we are doing our absolute best to assure nothing like this happens again. We hope you can give us a second chance to make it right. We appreciate your feedback and business. Sincerely, Hotel Manager.

"A great hotel for the budget minder traveler."

4
24/07/2018

This is a good hotel choice for Brunswick, GA. It's just enough off Hwy 95 so that you don't hear traffic. The hotel itself is modern looking, clean and has all the necessary amenities. The Hot breakfast in the morning is better than most comparable hotels. I recommend a larger suite with a wet bar for just a couple dollars more, if you're into that. If not, I'm sure the other rooms will be fine.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for the stay and the review. Glad to note that you liked the stay and endorsing your good experience here. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one. Please do visit us again. Sincerely, Hotel Manager.

"The worst hotel experience ever"

1
22/07/2018

Do not stay here. The room we stayed in was dirty, the air conditioner didn't work properly so the room was humid, musty and had a smell. But the worst was that they had't changed the bedsheets from the previous guests and they were soiled. When I asked for another room - was told there weren't any. I left a handwritten note for the general manager open checkout and didn't get a response. Which reinforces that this BW property doesn't care about the guest experience. I sent an email "I care Reflections @ best western" and am interested in what there response might be.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Brunswick Inn & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Florida trip."

3
21/07/2018

Hotel is old. Mirror was dirty. Sink had a sticky film on counter top. There was a hair on the pillow. Would benot stay here again.microwave had food crumbs on the turntable. Need more detail to the cleaning. Staff at desk were very friendly. Tub was filthy. Had to Clean it before we could use it.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for the stay at the Best Western Plus Brunswick and the comments. We regret the all around mess as per your observations. Guest satisfaction is one of our primary responsibility and there has been a serious breach. We shall check and take corrective steps to avoid such things in future, Shall appreciate your understanding. Sincerely, Hotel Manager.

"Good value, clean"

4
13/07/2018

Hubby and I stayed here driving from NC to Florida based on Trip Advisor reviews. Would stay here again because of the rates, location, condition and cleanliness of the hotel. Check-in was easy and fast. Bed linens were fresh and in new condition. 4 pillows on each queen bed. The room was compact but adequate. Included 2 chairs: a comfortable office chair at the desk plus an easy chair. Luggage rack and ironing board in the closet, working microwave and coffee pot. Large flat screen TV. Slept well on our overnight stop. 5-minute walk to Toucan Ale House and Waffle House. Slept in and did not eat the free breakfast. A recommendation to Best Western: please improve your comp shampoo, conditioner, lotion — I had a hard time squeezing the contents out of the small hard bottles. Not complaining about the amount, just the container. The citrus soaps were really nice and smelled great.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments about our clean, affordable and friendly hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We appreciate your good observations and shall endeavor to better it further. Hope to see you back soon! Sincerely, Hotel Manager.

"Decent place just off of I-95"

3
08/07/2018

Stayed here for 11 nights while attending a training class nearby. When all the dorm rooms are full at the training academy, students are housed in various hotels off-campus. Great location just off the exit ramp of I-95, and close to many restaurants and not too far from St. Simon's Island and Jekyll Island. Check in was quick and friendly, although I was disappointed I couldn't use my loyalty membership and get points even though my employer was paying for the room. Room was nice sized, and clean, although water pressure in shower was very low and room had a musty smell. Large size TV was excellent. Breakfast is good, with both a waffle maker AND a pancake maker...Never seen a pancake maker in these hotels before. Breakfast staff were always friendly and very helpful. Issues I had were with trash in parking lot (one bag with old food sat out there for 4 days before someone at desk asked me about any issues. Surprised they don't have someone checking outside grounds for trash daily. On weekend I tried to do laundry and only one machine worked. I inquired at front desk, and female clerk just told me that other machine was probably "full of money" and that there was nothing she could do about it...I came back later, when I realized I needed more quarters, and she just told me she has "no change" but I could go across street to their sister hotel (Quality Inn) and try to do my laundry over there...A couple days before I left, I noticed a leak in the ceiling above my A/C unit at the window, possibly from the A/C unit above my room. I informed the front desk before I left for dinner and they had it checked by the time I returned from dinner. Unfortunately the repair required some major work to the ceiling area and they couldn't get to it until the next day. The issue was repaired by the time I returned from class the next day, and the moldy smell has also dissipated a little bit. Without those issues, the hotel was much better than the dorm rooms, and a decent choice for travelers in this area.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, We are glad to know that you liked our hospitality and also thank you for appreciating your stay at our hotel. It is nice to note that you found the place, room features and the price great. We are privileged to serve guests like you. We shall always try to offer you the finest stay experience and hospitality. Once again thank you for your nice words and we look forward to see you back here soon!!! Best Regards, Hotel Manager.

"Clean Well Run Hotel"

4
05/07/2018

Checked in as we decided not to drive through the night to get home. Good rate with AAA, very clean rooms and nice beds with lots of pillows. Breakfast was very good and yay!! a waffle iron. Staff at front desk upon arrival and checkout very pleasant people. I think for general travel Best Western is my new go to hotel.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. We try to give the best hospitality to every guest and proud that you found the room, cleanliness and hospitality which were matching to your expectation. We are glad to serve clients like you always. Please do visit us again. Sincerely, Hotel Manager.

"Motorcycle friends"

4
27/06/2018

We went to this hotel with a group of motorcycle friends. It was clean, comfortable and the staff was friendly and helpful. It has a nice place next to it for food and the harley shop is next door also.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for choosing the Best Western Plus Brunswick Inn & Suites for your recent stay. We feel proud to know that you liked the hotel and the stay. We are continuously checking and improving the amenities. Glad to note that you liked the staff hospitality. We shall offer a still better stay experience next time. Once for thanks for the review and we are eagerly awaiting your next visit. Sincerely, Hotel Manager.

"Comfy room"

4
17/06/2018

Room/bath and furnishings were clean and comfortable. Tastefully decorated. Clean lobby, breakfast room, and halls. Everything worked, including the a/c. Pool didn't look too clean, but they just had rain for several days and this could have added to that factor. Breakfast is included; however, no hash browns. Convenient to interstate. All rooms accessible from inside the lobby - a definite plus. Big screen tv, coffee maker, mini microwave, fridge.

bwplusbrunswickinn, Hotel Manager. at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for the stay at the Best Western Plus Brunswick Inn and the feedback with four stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

"clean and attractive room"

4
11/06/2018

When traveling along I95 you have to stop sometimes. This was not far off the interstate at all. We were welcomed with fresh cookies before going up to the room. Dinner places were close by also. Room was attractive and comfortable. Breakfast was nice and filling.

"My go to hotel in Brunswick"

4
01/06/2018

This is my go to hotel whenever I visit Brunswick. It's always clean (though not always impeccable), quiet, convenient and comfortable. I usually have trouble sleeping well in hotels, but not here. Comfy beds and pillows and the AC allowed me to get the room almost as cool as I would like it (68-70). . . but I like it quite cold when I sleep, so that's a relative statement. It's a little more than I want to spend, but I don't think it's expensive. I've probably stayed there about six times in the last 3-4 years. There was one hitch on my most recent visit (23-27 May 2018). I was in room 122 and it smelled of mildew. Sure GA is very humid, but I had never had this problem before on any of my stays at this hotel. I mentioned it at check out and left it in my survey response to the company, so hopefully they will fix it soon and prevent it from happening again. If not, I'll find a new

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. Specifically, I'm pleased that you like our hotel well enough to stay again and again. I do apologize for the mildew or humidity issue. We checked on it and have resolved the problem. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager

"Never the 2nd floor"

2
30/05/2018

The TVs in the cafeteria never go off, way to loud, 3rd floor or above or do not stay, we could have gotten better sleep out in the median on I-95, when we got there it seems they had given our room to someone else, so we got the room over the noise box.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We recognize that we failed you in some ways during your visit, and we apologize. We could have handled the noise issues better has we realized your concerns sooner, and I understand you were dissatisfied. We strive for 100 percent satisfaction, and I deeply regret that we let you down. Please stay with us again in the future and see that your negative experience was an isolated situation. We try our best for every guest, every day. Sincerely, Hotel Manager

"Nice Hotel"

4
29/05/2018

Nice Hotel in convenient location near interstate 95. Good service and very clean. Appeared to be a recently built facility with excellent appearance inside and out . I would book a room again on next trip in the area but request a more firm bed..

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for taking time to offer positive comments about our hotel. I'm glad you like our convenient, modern hotel. I'm sorry the bed wasn't firm enough, but we can probably find an alternative for you in the future. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

"Convenient location on exit."

5
27/05/2018

Great pLace for overnight stay. Hotel is well maintained, great breakfast, great staff and overall had a pleasant stay, Room condition is excellent, location is great will definitely stay next time I visit the area, owners is doing is great job maintaining the property.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Additionally, we thank you that you like our great breakfast, well-maintained rooms and excellent location. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

"Near I95"

3
27/05/2018

Hotel was good for a Best Western. Breakfast area Is VERY small, pool small but will work if only a few are outdoors. Will work if passing through Brunswick GA. Resturant Toucans nearby has GREAT karaoke on Saturday nights!

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We're grateful that you noticed our great location and availability. I apologize to you that the size of the breakfast room and pool detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We'll be here when you need us. Sincerely, Hotel Manager

"Great stay in Brunswick"

5
16/05/2018

The staff were GREAT!! Very friendly and helpful the whole time of our 2 night stay. Always ready to help. I highly recommend this location. Even on the phone they were helpful. They remembered me when I checked in. I was very impressed.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, All I can say is that I deeply thank you and appreciate your overwhelmingly positive comments about our hotel here in Georgia. We strive for perfection and are pleased that we're coming close to meeting that goal. Nothing means more to us than satisfying our guests, so you've made our day. We invite you to stay with again whenever you're in the area – for another excellent experience you're sure to enjoy. Sincerely, Hotel Manager

"Comfortable"

4
11/05/2018

The hotel room was very nice and clean. But there was an odd musty smell coming from the air conditioner. The breakfast buffet offered lots of variety. But the coffee was not very good. The staff was very kind and helpful.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Your positive feedback is important to us and shows us that we're on the right track toward satisfying every guest, every day. I'm especially pleased that our cleanliness and great breakfast contributed to the pleasantness of your stay. I apologize that you noticed a problem with the AC and didn't like the coffee, which detracted from your stay. We take serving guests seriously and appreciate your kind and candid comments. We'll be here for you when you need to stay in the area again and look forward to welcoming you again. Sincerely, Hotel Manager

"Staff NEED Training"

2
10/05/2018

All staff including those at front desk, those in housekeeping and those in maintenance need training. Front desk staff seemed unaware of how to look up Best Western Members. I had to call up my own account on my smart phone to show them my account. Either she really didn't know how or was too lazy to look. Some grease was present at the bottom of a stair case on which I slipped after coming down the stairs with a guest from another room who witnessed the event along with your front desk staff. I had difficulty getting up. No one other than the other guest came to my assistance. When I asked to file an accident report, neither of the two front desk staff knew anything about such reports. Fortunately, my knee that swelled at the time was better the next day. A phone call was made and an incident report was semi-completed. No one asked later that day nor the next how I was. The carpet in the hallways is frayed and not glued down. It appears to have been patched together to create a pattern. As it is not secured, it is a hazard and people are tripping on it.. The ONLY staff member who seemed to know what she was doing and to care about her job was the woman who was responsible for the breakfast and for cleaning up the breakfast area. I suspect that she worked somewhere else before being hired at this Best Western. She was a delight and should be promoted or given a raise. My guest room was clean and the towels were fresh, but the toilet seat was somewhat soiled when we first entered the room. The bed was comfortable.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that you found some of our staff uncaring when you injured yourself and that you found other faults in our staff and your overall experience at our hotel. I'm glad you soon felt better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"property showing its age"

2
09/05/2018

Our room smelled less than fresh, it was musty . Air conditioner put out less than fresh air. The curtains and bedding are showing their age. printer didnt work to print receipt on departure. They emailed it to us.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that you detected musty smell, some maintenance issues and other concerns and could find nothing good to say about our well-regarded hotel. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"My "Go to" spot."

4
27/04/2018

I normally book this hotel during my many trips to Brunswick/ Saint Simons each year. Conveniently located near the interstate (I-95). It is clean, near the shopping mall and several restaurants. Can't go wrong here!

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our hotel well enough to come back again and again. That means a lot to us. It's our pleasure to serve you and want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Dissapointing"

1
17/04/2018

This hotel had good reviews, but I found few good points to justify. The hotel was conveniently located, and plenty of parking. The staff was polite. However, the room was in disrepair. When you opened the door, the musty odor took over. The floor was filthy, and the bed linen was torn. The bath fixtures were broken. I'll pay a little more for a better stay elsewhere in the future.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Plus Brunswick. Our apologies for all the inconveniences you had with your stay like amenities and cleanliness. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"Excellent place to stay"

5
15/04/2018

Looking for a place safe, and comfortable motel to stay during leisure, work, or just passing through. This is it!! Everyone is pleasant and couteous. The rooms were nice and comfortable. They also have internet and a small fitness center.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We are glad to read you have appreciated our services and hotel location! We love to welcome people and make them feel at their ease and satisfied. It would be an honor to have the chance to serve you again in the future. Sincerely, Hotel Manager

"Perfect overnight"

3
09/04/2018

Nice size room. Stayed in the king room with pullout-couch, didn't need, but a nice option to kick up and relax with the free wifi or watch tv on the flatscreen. Pillows were small but no problem to get an extra. The room also has coffee, microwave & the important mini fridge. All the staff was super friendly and helpful. Typical BW breakfast and area was kept tidy. There's also an outdoor pool for nicer weather.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel, and I will definitely share your positive feedback with the entire Team, as I'm sure they will be equally pleased to know their efforts have been noticed and appreciated. Sincerely, Hotel Manager

"good for an overnight stop"

4
07/04/2018

After traveling all day, this was a good stop. There is a great restaurant within walking distance. There was an elevator which was important for my husband who was recovering from knee surgery . We will probably stop there again on our way to Florida next winter.

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"One Month Stay Experiance"

5
06/04/2018

Based on the Shift and who is present at the front desk is how your stay will be determined. Only Person that really showed she cared and was concerned would be Daziah she went over and beyond any customer service we have been provided by any other Best Western , We first checked in late at night with an Older Woman she was totally rude and didn't want to be bothered there are a couple of these woman that work for this Hotel it is like a task not there job every answer is a NO!! because it involves work. But like Life how it works you cannot have couple people ruin your stay we Met With Daziah and she made it a personal attention and accommodated to our needs .Something all Hotels usually do . Daziah went over and beyond to make sure our month stay was smooth and Pleasurable Outstanding Customer Service saved this hotel from having me rate Horrible Thank You Again Daziah !!!

bwplusbrunswickinn, Hotel Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Daziah that she made an impact during your stay. We hope to welcome you back to the hotel soon! Sincerely, Hotel Manager

"Rudeness "

1
04/04/2018

We arrived at this hotel only to be told by a very rude lady at the front desk that we didn't have reservations when we gave her our confirmation number she said we were supposed to have been there the day before which originally we were but that had been changed the week before and I have the confirmation email to prove it . She looks at it and tells me that it's not from best western even though it clearly states it was sent from best western.com she then hands me the receipt for the charges for the room the night before and tells me they were sold out and because we didn't change our reservation she had to charge me for the room when I ask why I'm paying for a room I didn't use she told me that it's my fault it didn't get changed and good luck getting my money back she didn't even tell me that even though we had reservations through to the following mon (6 nights )we were only checked in for 2 nights because the hotel was sold out ! Eventually she told me if I had problems I should call customer service because she couldn't help me ! I did just that and customer service was understanding and had the reservations correct but couldn't understand why the hotel didn't customer service called the hotel for me trying to figure out what happened and after an hour of talking to them still didn't know so I'm out on the street after 2 nights I'm a diamond member of best western rewards and spend on average 125 nights a year in hotels most are best westerns I have never been treated this badly at one I will continue to stay at best westerns but can honestly say I will never return to this one !

"Horrible!"

1
20/03/2018

We arrived at 2:45 (check in at 3) and was told our room would be ready in 30 minutes. We came back at 3:45 and was told it would be 15 more minutes. We did not get into our room until 5:00. There were 4 other couples experiencing the same issue. We then get into our room and I had ants in my bathroom, and my shower did not drain properly (my entire shower I was standing in about an inch of water). The bath tub was extremely slick and unsafe considering I slipped a few times. The shower had to run for 7 minutes before the water was even luke warm. I called down to the front desk 3 times until someone finally picked up. I asked for 2 towels to be sent to my room and the receptionist told me I had to walk down to the lobby to get the towels. The hotel smelled like body odor. When we went to check out at 4:30 am, there was no one at the front desk. We were talking to ourselves and said “hello” three times in hopes that the receptionist was in the office and would hear us. Eventually the woman came out from the office and did not even apologize for making us wait. I'm fact, all she said to us was “here you go” when she handed us our receipt. My friends bathroom floor was sticky and the bottom of her feet were black after walking into the bathroom. Her shower water also did not get hot. I had crumbs all over the desk and menu. I did not receive shampoo and the lotion was 3/4 empty. I would NOT recommend this hotel.

bwplusbrunswickinn, Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for the review. We expected our suites to be ready by the time of your arrival, and it is unfortunate that we experienced some housekeeping delays that could not be avoided I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

"Usually stay here ,but the last couple of times we had issues"

2
20/03/2018

Not a clean experience for us. Will give it another chance since we allways stay at the best western whenever we travel but will check to make sure things are right. Never had such an experience like this in any other best western. I did complain to front desk and they did take 20 dollars off our bill.We are going to Fredericton for 5 days and would usually stay there but I'm going to staying elsewhere for now.

bwplusbrunswickinn, Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations because of cleanliness issue. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can every day to improve and enhance the guest experience. Sincerely, Hotel Manager

"ok"

4
15/03/2018

The room smelled musty when we opened the door, like the room had been closed up for a long period of time. We would loose the internet several times. Other than that it was good,and they changed nights for me with no problem because of weather. That was nice of them.

bwplusbrunswickinn, Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear that you had nice stay at our hotel. Management and maintenance staff were consulted about the smell of smoke in the room which you encountered. It was suggested that ways to eliminate it be looked into.We look forward to welcoming you back real soon! Sincerely Hotel Manager

"Be aware "

1
10/03/2018

Arrive to find we did not have the room that was reserved. Had to cut open and remove plastic from the couch mattress. Told by surly front desk staff that we had to come down for linens that didn't fit then told they ‘didn't have' pillows or blankets. At least an hour (until 2 am) multiple groups of other travelers rattled the door, having been sent to the wrong room by above noted front desk staff. Heat was not adequate at making room tolerable without blankets. Apologies and refusal to fix matters in the morning after more than an hour getting manager to phone in. Breakfast not edible. Room loud.

bwplusbrunswickinn, Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for commenting. I apologize that you were here when the property was not at its best. We're involved in efforts to further clean and improve it. front desk staff was trained in allotting the room so that our other guest didn't get disturb. I also hope you'll choose us again in the area. Sincerely, Hotel Manager

"Clean, Convenient, and a Friendly Staff"

5
08/03/2018

We stayed at Best Western Plus Brunswick for three nights while doing some local sight seeing in Brunswick, Darien, St. Simons, and a bit further afield in Waycross and Jessup. The staff was very friendly, the room comfortable, and the location convenient to I-95, shopping and dining. The free breakfast was kept well-stocked by the attendants and offered something for most everyone. We plan to stay here again the next time we go exploring in southeast Georgia.

bwplusbrunswickinn, Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for the Positive comment. I am glad you like our easily accessible location for near local attraction.Your review was shared with our staff and they received our commendation for friendly and helpful customer service. Thank you for your valuable feedback for breakfast.We appreciate you highlighting the key features of our property and look forward to welcoming you back in the future. Sincerely Hotel Manager

"Best Western Plus brunswick"

4
04/03/2018

Very nice place to stay, easy to find off I-95. Walk to Toucan Ale House for dinner. Check in clerk was slightly overwhelmed with her tasks. Room was comfortable, well furnished and very clean. No outside noise,but there is some minimal noise from adjoining rooms, not enough to bother us. Staff was excellent & well-trained. Breakfast was above average, very nice, clean and well run.This is not the cheapest place in Brunswick, but we enjoyed our 2 night stay while visiting Jekyll Island during the days. It is a 3 story hotel with 72 rooms which were fully booked both nights. No pets, thankfully.

"This PLUS is a Minus"

1
09/02/2018

After a long day on the road we opted for the BW Plus. Usually we find them to be very good but a walk into this very spartan lobby should have clued us in. The front desk person first gave us a key to a room that was already occupied! The room we had was okay at first glance but further looking revealed a stained bathroom ceiling, crumbly wall and mildew in the shower area, worn frayed towel, a faucet that sprayed everywhere, and a torn and stained shower curtain. The next morning the cleaning crew walked in while I was getting ready for the day, fortunately, I was already dressed. Breakfast was nice and Patricia tried hard to make it special with her friendly attentive manner. She amped up the eggs with a meat and onion concoction that was very good. She was the bright spot in our stay. Travelers need to find another hotel and by pass this one.

"Front Desk Clerk in Evening Soured Things for Us"

3
25/01/2018

Check in was fine but I found the front desk attendant to be surly and not too interested in helping guests. I was also very taken aback by the way she spoke to me at one point. I returned to my room on the third afternoon of our three night stay and found that my keys wouldn't work. At check in I pointed out that I had two separate reservations and was told “all is set, they've got you in the same room for all three nights”. Apparently my keys weren't set for all three nights. I went to the front desk to ask for for my key to be reset and the clerk said “Didn't you get that fixed this morning when you checked out?”. I told her “No - I didn't realize, I needed to check out and back in again”. Her next reply was “Well, you were told at check in that you needed to check out of this reservation and into the next and then get new keys”. I responded “Unfortunately that didn't happen - can you give me new keys please??”. I got the keys. I do not know why she felt the need to chastise me; particularly since she was the person who initially checked me in. I also knew that she made no mention of the need to check out and check back in again. Regardless, it was very inappropriate for her to tell me what I should have done. She should have simply reset my key so I could enter my room and been done with it. I'd have asked for a manager than and there but knew one wasn't available. Our stay was OK and the room was spacious and comfortable enough. All seemed clean and the bed was fine. The AC worked and I liked the microwave and refrigerator but they were located in an awkward spot - just inside the door on the way to the bathroom. You had to ensure the bathroom door was closed to use appliances. Breakfast was unremarkable but I liked the one morning when they offered sausage gravy. The other two days of my stay they had chunky scrambled eggs and sausage with sautéed chopped peppers. I wish they offered skim milk!

"Slow staff, and someone else was given a key to our room!"

3
07/01/2018

Stayed here and check in took forever as there was only one person on the desk who was incredibly slow and showed no interest in speeding up. Went to our room and discovered there was no hot water from the bath taps at all (although there was some in the taps on the sink). Mentioned this to the receptionist who suggested we swap rooms which we did, only to discover the new room was really, really noisy. Moved back to the previous room, got undressed and were watching t.v. on the bed when a couple walked into the room as they had been given the same key! Quite a shock.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We are very much concerned with your feedback. Our apologies for the bad experience during check-in. We apologize for it. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely yours Hotel Manager

"The bathroom was dirty, I took pictures, barely any hot water, the bed was very uncomfortable, with my bad back, I didn'"

1
03/01/2018

The bathroom was dirty, I took pictures there was barely any hot water, the bed was very uncomfortable, with my bad back, I didn't sleep at all, so I was miserable, the breakfast was ok, I couldn't use my points for the hotel, we stayed at 3 best western, and out of 3 of them, only one we liked,

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Esteemed Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

"Travelling back to Canada"

5
03/01/2018

We always stop in Brunswick so we can visit Fox's for pizza and pasta. Room was very clean and comfortable. Breakfast was excellent. My husband said it was the best bed ever! We will stay again, next trip!

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We are really very overwhelmed by the wonderful feedback and 5 Star rating you have given us for our hotel. We are happy to know that you and your husband enjoyed your stay at our hotel in Brunswick and it is very close to your area of interest. Your appreciation means lot to us. Also, glad to know that you be visiting us again. You are welcome again. Sincerely yours Hotel Manager

"best western brunswich, GA"

3
03/01/2018

Ok stay . TV selection was not optimal and channels listed were not accurate. Thermostat on wall did not work as I was told at check-in. Used control on unit instead. Staff very pleasant. Toilet handle was partially broken

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your stay and nice comments for our friendly staff. We are really sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. We will make sure that this does not happen next time you visit us. Please reconsider us and give us an opportunity to serve much more better, Sincerely, Hotel Manager

"poor"

2
03/01/2018

the room was average, but the sheets were dirty...everything else was average.very disappointed in best western, usually they are good...probably should have gone yo quality inn across the parking lot

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We are extremely sorry for the inconvenience caused to you. We truly apologize for the very bad experience you had to go through. We'd like to discuss more about the situation and make things right. room. We will surely work on your suggestions for improving our hotel, so next time you visit us, you have a very good experience with us. Please visit us again. Sincerely Yours Hotel Manager

"Diffrence Between Day and Night"

3
30/12/2017

Place was adequate, beds need attention...old and noisy...day staff pleasant but night staff needs some customer service attention. The person at the desk checking us in around 9 PM made us feel like we were an interruption and putting her out, very uncomfortable check in experience. Overall for location it was fine. We were pleased with the breakfast presentation and the attentive staff in the daytime hours.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Good Location"

4
12/12/2017

Good Location near interstate and food. Everything was OK, not great & not bad. Front desk clerk wasn't very helpful with trying to find a place to eat dinner. However, she did have everything ready when I walked in which was only about 10 minutes after I made the reservation.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Good night"

4
12/12/2017

Bed, shower, breakfast. Good stop. Easy reservations. Clean room. Friendly staff. A little hard to get to but easy to figure out, a sign at the intersection would be helpful. Next to the interstate so you get some road noise but not to much.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm happy that our hotel impressed you.I'm glad we could satisfy you.When you're in the area again, I hope you will make us your first choice. Sincerely, Hotel Manager

"Worst Best Western we have stayed at"

2
09/12/2017

Mattress was very uncomfortable along with pillows that went flat when head was laid upon them. Breakfast was mediocre and tables were not wiped clean by breakfast lady on duty at the time.Had to grab a napkin to wipe our table off. The next couple next to us wiped their table also with a dry napkin. Not very sanitary or welcoming!

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm very sorry that we failed to meet your expectations. I'm disappointed that we could not satisfy you. I hope when you visit the area again you will give us another chance to meet your needs. I'm certain we'll do better for you next time. Sincerely, Hotel Manager

"Great Hotel Deal in Brunswick GA"

4
04/12/2017

Nicely renovated hotel with comfy bed/pillows and free continental breakfast, plus Wi-Fi. The only thing I found that needs to be FIXED was to have maintenance clean up some coffee splatter near coffee maker and wall paint touch ups above beds are needed. Hotel Manager should check all rooms and create a punchiest of these simple fixes to ensure all hotel rooms are up to par. Otherwise, I thought the BW was a good deal for the $100 per night rate.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Pleasant Stay"

5
01/12/2017

We have stopped at this Best Western on our several trips between Florida and North Carolina. The location is handy off I 95. The staff is friendly. There is a casual restaurant within walking distance. On our last stay the only negative thing was the lighting in the bathroom. It seems that the lights are some sort of energy efficient bulbs and they did not work properly.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, I appreciate your comments. I'm glad there were many good things about your stay with us. I apologize for any lapses detracted from your stay. We take pride in offering the best possible experience, and I regret any ways we let you down. Still, I hope you will make us your first choice in the area. Sincerely, Hotel Manager

"Best in the East is a great way to describe this hotel"

5
23/11/2017

When I travel on 95 through Georgia, heading south, I always stay at this hotel. The personnel are great here. The cleanliness, appearance, location, room, and breakfast are great. I will suggest anyone in this area looking for a great place to stay, this is it.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words and for being frequent guests. We enjoy getting to know our guests and conversing with you every time you're here. I'm pleased you also refer others to our hotel. We stay busy because of great referrals from repeat guests like you. And we'll always be here for you when you need us. Sincerely, Hotel Manager

"BWP Brunswick GA"

4
22/11/2017

nice comfortable place, great staff, decent breakfast. overall good value for the money. Area is golden isles many restaurants and shopping including the mall within a mile. extremely convenient to route 95. nice quite location.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so very much for your kind words. I will be sure to share this with the staff as they work hard to make our guests feel at home. So glad you enjoyed your stay and we look forward to you staying with us again soon. Sincerely, Hotel Manager

"Poor customer service!"

2
18/11/2017

After driving 10 hours all you want is a smiling face to welcome you to a hotel! Not only did I have to wait several minutes for someone to appear at the counter, but then she wasn't even friendly! The hallways smelled like pets and there were cob webs on the ceilings in my room. Bed was comfortable enough, but green satin bedspreads have to go! Breakfast was ok but the attendant seemed bothered when another guest asked for some help with the waffle maker. At check out, I asked for a receipt and was told since I booked it through hotels.com, I would get an email receipt only to see the hotel charged me for my stay, too, so then I had to deal with that issue upon returning home! There are several hotels at this exit off I95, don't choose this one if you want good customer service!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for commenting. I apologize that you were here when the property was not at its best. We're involved in efforts to further clean and improve it. Corrective steps has been taken to solve the issues which you have reported.. I also hope you'll choose us again in the area. Sincerely, Hotel Manager

"Great spot for an overnight stay!"

5
07/11/2017

Very friendly staff, very nice hotel. We stopped for an overnight while on a longer trip and found location convenient and nice value for quality of property and room. Would definitely stay here again.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Basic, No Plus"

3
04/11/2017

Pro: Clean room adjacent to highway. Older hotel renovated with comfortable beds and attractive decor. Quick stop for us so this was sufficient. Con: Reception area is small and furniture shows wear. Breakfast area was crowded, uncomfortable, food was bare bones and not attractive. Staff were not friendly. Training needed for customer service. Generally I am a fan on Best Western Plus. I'm not sure how this hotel qualified for the franchise. It is not a place I will stay again.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us and for bringing your concern to our attention. I'm very sorry to hear about your experience on your recent stay, particularly the reception area, breakfast area and non friendly staff. Again, thank you for the feedback and our apologies for the shortcomings. Sincerely Hotel Manager

"Dirty hotel with rude desk staff"

1
31/10/2017

If I could give zero stars, I would. When I arrived in my room after checking in the couch looked so gross I would never had sat on it. Additionally it was clear that the room was not cleaned properly. There was small debris on the floor, which made it clear the room was not properly vacuumed. Also there was a piece of a clothing tag on the coffee table and dust/dirt on the coffee table. The clothing tag wasn't a big deal from a cleanliness standpoint in and of itself but if it was still sitting on the table after the room being cleaned, it's clear the room wasn't fully cleaned. I went downstairs and said "I really hate to do this but I don't think my room was fully cleaned, are there any other available rooms I could switch to". Instead of an apology for my room not being cleaned I was questioned on what exactly wasn't clean (even though I had already explained it to the first woman at the desk) and then was told that it was on the list as cleaned. They did give me another room but were very rude about it. I apologized 3 times because I felt bad requesting a change, even though I shouldn't have felt bad, and was not given one apology for the inconvenience by the staff. I felt extremely uncomfortable by the attitude I was given. I will never stay at a Best Western again. I receive much better service at other chains.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for your review and staying at the Best Western Plus,Brunswick. I have taken note of your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay like the cleanliness,bad hospitality and so on. Your observations has been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay this time. If you would like to get away in future, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one. Regards, Hotel Manager.

"Pleasant stay"

4
27/10/2017

Inexpensive, quality hotel with an adequate breakfast included. The room was on the small side but had convenient amenities - desk, wifi, microwave and small fridge. The beds need an upgrade; one of them was quite squeeky - neither very comfortable, but ok for one night's stay.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay at the Best Western Plus Brunswick Inn & Suites. We are thrilled to read that you loved our Inexpensive, quality hotel with an adequate breakfast included and your well-equipped room as well. We appreciate your kind comments and look forward to welcoming you back very soon. Sincerely, Hotel Manager

"Overnight Stop Over"

3
16/10/2017

Very Close to I-95; traffic noise made it difficult to sleep. Breakfast was fair, I would have rather paid less and used the extra money to stop for breakfast. Location is right off I-95 exit, hotel was clean

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that our hotel and the surrounding area didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Visiting Brunswick"

5
04/10/2017

First time in Brunswick and Best Western was my place to stay. Always my first choice is a Best Western Plus. Great place, awesome front desk attendant and clean, white and roomy. I firmly enjoyed my stay and recommend anyone this location.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a good experience with us. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Great Stop on Way to Maine"

5
30/09/2017

Stopped here on our way to see our first Great Grand-baby. Hotel and staff were all very nice. Was a coupon room, but made no difference. Breakfast was the usual hotel fare. Overall a very nice stay at an affordable price.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for the review and your kind comments. I appreciate the opportunity to serve you while you were in the area. We've taken comments about our staffing to heart and are already working to make improvements. We're working to make sure every aspect of this hotel is soon better than ever before, and I hope you'll be able to give us another try soon. Sincerely, Hotel Manager

"Great place to stay"

5
29/09/2017

The quality of the property, and the attentiveness of the staff, exceeded my expectations, I highly recommend this hotel to fellow travelers. The overall value that I received by staying at his property was excellent.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us again. I'm very glad that our hotel impresses you in so many ways that you often return to us. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Beware of the breakfast"

3
21/09/2017

overall, nice room, great staff and awesome location. my fridge did not get cold in the room. but the big problem is the breakfast. the cereal was stale, the bread had mold on it. after i saw that, i stopped and never went back to breakfast. the good thing, waffle house was walking distance.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that our breakfast didn't appeal more to you. We take great pride in our hotel, and I hope that shows. We're also always working to get better, and I hope you have the opportunity to stay with us again soon. Sincerely, Hotel Manager

"Mandatory evacuation"

3
19/09/2017

We had to evacuate our boat because of hurricane Irma. The power went out the 2nd night but no other hotels were available so we were stuck for 3 nights with no power. We received no compensation for degraded conditions.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I regret that there was a power failure beyond our control that detracted from your stay with us. We take real pride in providing the best possible guest experience, and I apologize that we let you down. If you reconsider and stay with us again, we'll do better for you next time. Sincerely, Hotel Manage

"Awful Experience!!!"

1
18/09/2017

Would never stay here again! During hurricane Irma we had no breakfast, no power, no room service, and very poor service!!! No discounts for terrible service! We paid full quoted rates!!! Other hotels gave discounts to their customers...

Gloria B, Guest Relations Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Jeanette E, During this hurricane we all had an awful experience, this was "mother natures' rath on our area. Due to no fault of the hotel, we had no power, we never have room service at a limited service hotel, we could not cook but we shared what we had available. and you paid the normal rate for the date you stayed. We were only open due to evacuees begging for a safe place to stay, we stayed open and housed more than 300 families. Most stayed more than 3 days with no power. Due to complaints like this, we plan to shut our doors next time there is a hurricane in our area. Most sincerely Best Western Plus Brunswick Inn & Suites Brunswick, GA

"direct bill"

1
18/09/2017

horrible service by the general manager-were corporate customers and had a direct bill account. sanjay was the name of the general manager. there were other peoples items left in the room in the nightstand

Gloria B, Guest Relations Manager at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Johnnyte983, We do not understand the confusion. Let me explain. 1. Your reservations was guaranteed by direct bill. You did not cancel nor check into the room we had reserved. Therefore, you were charged as a "no show" since we held the room until check out the next day. 2. Since you did not stay at the hotel, how do you know the condition of the room? 3. Sanjay is the owner and was not in town at the time. He certainly did not give you horrible service. 4. We have addressed the "no show" charges on the direct bill with the company in question. They were pleased with the outcome. Please review this and correct your statement. Most sincerely, Best Western Plus Inn & Suites Brunswick, GA

"Rude just plain out Rude!"

1
17/09/2017

On the morning of my checkout I woke feeling I needed a little more rest so I called the front desk @ (10:40 ish a.m.)and requested a later check out .. The lady said mam if you are here after 3:00pm we will have to charge you .. I said oh no maybe until 1:00-1:30 p.m... she said that is fine.. I said thank u and hung the phone up. At 11:30am my door was being beat down with 3 harsh knocks I called the phone desk and said mam I requested a later check out and there is this man beating on my door telling me checkout is at 11:00pm she then said mam you did not come sign the late check out paper.. I said what? I was never informed of this paper she said yes I told you mam on the phone when you called earlier I said no you did not or I would have did what was expected. Take it the man is still at my door hollering mam I knocked 3 times why did you say you had a late check out and mam late check out is no later than 12:00 noon .. I said sir I chose to call the front desk when I heard u BEATING the door down to see what the confusion was about... All he could say was mam late check out is at 12:00 noon and remind you the hotel receptionist approved 1:00 or 1:30pm was fine as long as I was gone before 3:00 so no charges would have to be applied. But since I didn't sign a late checkout paper that I was never informed of The man that I'm assuming is hotel manager said he would need to look at the camera to see if his staff was telling the truth or I.. I'm like really.. hell who can rest now I will pack my things this minute and will not be back.. I've stayed here 4 nights all together passing through on buisness trips.. because of the connivence and hotel is clean but the customer service and hospitality of this place stinks.. rudest man ever! Especially when He is the one in accommodation! The receptionist was very kind in every conversation but plainly said she told me to come sign paper when she did not! If she had I would have did so but I know I would have remembered because I would have said well I might at well just get up and check out if I got to go down to front desk to sign a paper .. kinda defeats the whole reason for my request! My rant is over it's just disappointing when the amenities are in check but customer service Tude.. ruins it! I will not be back the time to make it up was then not in a reply so the rest of us travelers can read something that most likely is not the way you would or will respond! To my fellow travelers I would not ever recommend this hotel not even to my worst enemy!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. I also apologize that actions by other guests detracted from your experience here despite our efforts. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely, Hotel Manager

"Hotel Stay"

5
14/09/2017

We booked the room on our way from Ft. Lauderdale to Atlanta. We were heading out due to Hurricane Irma making her way to South Florida. I was looking for something with easy access off the freeway and that had a wheelchair accessible room. We found that at the Best Western Plus Brunswick Inn & Suites. The room was very comfortable and met our needs for the wheelchair. The staff couldn't have been nicer, they very helpful and courteous. We did take advantage of the Breakfast the next morning and there was a decent selection to choose from, I personally enjoyed the waffles!! Thanks for making a stressful trip a bit more relaxing.

"Great Trip"

5
10/09/2017

Enjoyed my stay at Best Western Brunswick, the rooms were clean, great staff, very friendly always asking if you need anything and not hard to find them. Location is great as well right off the freeway.

"Nice, clean, comfortable"

4
07/09/2017

We got a good rest at this clean, comfortable hotel. Lost one star because they only had one desk clerk so took a long time to get checked in. Part of problem was that they were receiving an influx of travelers evacuating from FL. I would stay there again.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Great stay in Brunswick, GA"

4
05/09/2017

We had a great stay and were close to the outer islands along the Georgia coast line. Easy to find, the staff were all very helpful. Rooms were clean and the bed was comfortable and the AC worked great.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm very pleased you had great stay at our friendly hotel. I am happy you like our clean and comfortable bed. I hope you will recommend us to others, and we look forward to having you with us again soon. Sincerely, Hotel Manager

"Family Trip"

3
04/09/2017

Hotel appearance was great and the breakfast was terrific. My family had plenty of room to rest on our trip, and the breakfast was offered a good variety to refuel. The breakfast staff added extra attention to the guests to ensure everyone had what they needed.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks very much for your kind feedback about our your stay with us. I'm glad you found the hotel appearance great. We take real pride in providing the best possible experience, including a great free breakfast that's well-stocked for every guest. I hope you will be able to stay with us again soon. Sincerely, Hotel Manager

"Don't waste your time"

2
23/08/2017

We stayed here on our way down to Florida for one night. The hotel was dirty, and not well maintained.The beds were squeaky and uncomfortable. The walls were thin as we heard our neighbors squeaking away in the evening. Try explaining that noise to your kids - it was not enjoyable. We tried the fitness room and every piece of equipment was faulty (as well as the tv). The breakfast was below par with not many options. We stayed here because it was a bit lower in price than surrounding hotels. The Hampton Inn is right next door - and next time we plan to pay a bit extra to stay there instead.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your stay at the Best Western Plus Brunswick and comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

"Overnight Stay "

5
19/08/2017

We stayed overnight on our way to Florida. Check in was quick and easy. They accept AAA and gave us a discount so the room was $89 for 2 Queen beds( I think they were actually full but that's ok). Room was very clean. Bathroom had toiletries available and was well stocked with towels. AC worked great. Beds were comfy. Well stocked free breakfast with waffles, cereal, bagels, muffins, oatmeal, fruit, yogurt, juice, Coffee and tea. Breakfast room was spacious, clean and had plenty of seats. I would absolutely stay again!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Nice Property"

4
14/08/2017

We had an overnight stay and was pleased with everything. Front desk staff was friendly, efficient and detailed and that means a lot when it's past 9pm and you're tired. Room was excellent on the 2nd floor. Very clean, comfortable bed, plenty of towels and spacious. The only thing I would do differently is not get a room towards the back...heard the city garbage truck at 6:30am. Property is well taken care of and breakfast was very good. The host was attentive, maintained everything stocked and clean. Plenty of parking and it's nicely located right off I95. Lots of restaurant options all around the area. Highly recommend for travelers and business people.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Disappointed Stay"

3
12/08/2017

Our stay was disappointing because our room was extremely damp. Our shoes felt wet in the morning along with our clothes being damp. Upon checking out the clerk asked if every thing was okay and I mention how damp and uncomfortable the damp room was. She asked if we had been told on check-in that the carpet had been cleaned that day. That had never been mentioned.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. I'm glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Do not stay here!!! Rooms on main floor smell moldy"

1
11/08/2017

We stayed here 2 times but on the upper top floors. The 3rd time was a very, very bad experience!! We booked using Priceline. Our room given was on the main floor. We asked to be moved as I am sensitive to mold. We were given the room beside it. I asked if we could move up a floor. We are here on business weekly and have stayed here 2 times before. Keysha at front desk was very, very rude and said no. The parking lot and hotel was empty. I called Best Western head office and they tried to get her to move us one floor up. They could not understand why she would not. Keysha told us that Priceline would have to reimburse us. My husband booked the Hilton next door as we knew we could not stay in the room. When we called Priceline to be reimbursed they had to have consent from Keysha and she said no. I called Best Western head office again and they said she had told them she would tell Priceline yes. My husband talking to Priceline and me Head office we walked over to the lobby. She called her boss and he told her to tell Priceline yes. What an experience because she would not give us a room that smelled horrible. Some of the rooms have a very bad smell!!! Before you pay, give the room a smell check!!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm sorry for the problems you encountered. This is simply unacceptable. You can be sure that we've already taken action to make sure this experience isn't repeated. We're making changes that will result in a better overall guest experience, and I apologize that we let you down. Nothing means more to us than providing a great experience. Sincerely, Hotel Manager

"Pleased"

5
09/08/2017

Very clean, very comfortable sleeping. Good pillows and bedclothes. Internet always accessible. Restaurant very closely is very good. Tucon Ale..I think. We always drop our bags off and walk to this restaurant for dinner.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for the review. I'm pleased you had a great stay with us in our clean, comfortable and well-appointed hotel. We'll be here you in the future if you need us. And if you ever have any questions while staying with us, please don't hesitate to contact us at the desk. We'll be happy to fill you in. Sincerely, Hotel Manager

"Overnight Stop"

5
07/08/2017

The price was very reasonable. The staff was very friendly, they even kept the continental breakfast open for us cause we were a little late getting down and check in was very quick as well as check out. The whole place looks like it's been remodeled or updated. Would stay again for sure.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Worth a stay"

4
06/08/2017

Pros. STAFF. The woman in charge of the desk the night of Aug 5 to 6 and the woman in charge of the desk on Aug 6 morning are wonderful, genuine, and warm people. The building is decent enough. The hot breakfast is a bit better than the median. Con. A bit shop worn but nothing that cannot be fixed.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Clean, comfortable, with nice breakfast"

4
04/08/2017

Very clean and comfortable. Has a nice outdoor pool and fitness room -- neither are large but neither were crowded and both were clean and easily accessible. The breakfast area was also clean, with a good variety and the attendant was wonderful!! (They have dairy-free and gluten-free options available upon request.) Staff were consistently friendly and helpful.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean and comfortable hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. Sincerely, Hotel Manager

"Experience"

4
03/08/2017

This was a clean hotel, nice staff, comfortable bed. However, compared to the Best Western in Gatlinburg (close to the Dixie Stamped) that I have stayed in on three different occasions, the breakfast was lacking and not up to par to the Gatlinburg BW. But if breakfast is not important to a traveler, the hotel works!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience at our clean hotel, nice staff, comfortable bed.. We're here to do whatever we can to make your experience as nice as possible. We'll be here for you in the future when you need us. Sincerely, Hotel Manager

"One of the Best"

5
02/08/2017

Tina the the Front Desk was terrific and extremely helpful. She is the reason I would definitely use this hotel if ever I needed a room in Brunswick, GA. I think I said all I have to right now so I am just trying to use 200 characters to make this report good!

"Needs attentions"

2
29/07/2017

In general this hotel is fine just a few issues in certain rooms. My room was very musty and believe the air conditioner needs attention and the soft floor needs to be replaced. The pool needed some attention on the clarity and filter may have needed attention. Very small pool and lots of kids on a hot day.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm very sorry that we failed to meet your expectations. I'm disappointed that we could not satisfy you.we will continue to improve our services and infrastructures.I hope when you visit the area again you will give us another chance to meet your needs. I'm certain we'll do better for you next time. Sincerely, Hotel Manager

"No hot water"

1
28/07/2017

I went for the Beaches near Jekyll island but t it was not close at all....there was no hot water and the breakfast was cold at 7:30 am I was scheduled to stay 3 days left after one night. Don't book this hotel

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm sorry we could not satisfy you. I apologize. We're always working to get better. I hope you will give us another chance when you're in the area the next time. We'll do better for you. Sincerely, Hotel Manager

"Pretty Good"

3
26/07/2017

We stayed one night here as a break from our 18hr road trip. Check in was easy and front desk staff was very friendly. Price was good too. The room was nice and clean, but there were a few ants roaming and I wasn't 100% convinced they were ants at first. I had one on my hand while I was laying in the bed that I had to take a pic to enlarge it to make sure. Had I not been exhausted traveling for so long, I probably would've left because of it, but ants aren't too harmful as other things could be. (still hoping thats what it was) I nicely notified the front desk upon check out. That kind of made it uncomfortable for me to sleep. But then again the springy noise of the bed every time you moved kept us all up anyway. Breakfast was exactly what I would expect an included breakfast to be, so that was fine. The options were there and we didn't have to stop elsewhere as we began our trip again.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Ok, for a night but no more"

3
16/07/2017

Stayed at this hotel while in town for a family gathering and wished I had booked elsewhere. One night would have been ok but more than that is a no go. On our first morning we were awaken by the cleaning staff coming to clean the room. We had no door hanger so could not put it out. On our last morning the same thing happened. It was like we were in there way and needed to get out both times so that they could do their thing even though we were the paying customer. The beds made noise all night long every time you moved and were has hard as a rock. The breakfast was better at McDonald's that there and that says a lot.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Great place to stay"

5
15/07/2017

Very accommodating and the rooms were nice, clean and fresh. The front desk staff (Tiva, Lakeysha, Allen) were extremely helpful and informative. Breakfast left a little to be desired. It seemed the biscuits one morning were not done. But all in all, a tremendous place to stay while traveling. Right off I-95 with plenty of restaurants and gas statons nearby.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Nice Highway-side Hotel"

5
13/07/2017

Great place to stop for the night when driving along I-95. There are a couple of restaurants walking distance and many just a short car ride away. Very good breakfast selection. TIP: Stop at a rest area and get a hotel coupon book. I paid $30 less than the person in front of me without a coupon.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel in a great location. I'm sorry the ample parking was too compact for you. We take providing a great guest experience seriously and I appreciate your thorough and thoughtful comments, which will be considered as we change and improve the hotel. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Family Vacation"

5
11/07/2017

Starts our family vacation out of Florida late in the day. Made it to Brunswick, Ga and found this hotel to rest our tired heads. Very friendly and helpful staff even late at night. The breakfast was nice with many choices. The rooms are very clean.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"A Place You Don't Want To Leave"

5
04/07/2017

We enjoyed our stay here as it was so comfortable and clean. the staff was very friendly and the breakfast person was a very hard worker keeping up with the heavy crowd for breakfast. No one went without. The hotel is beautifully decorated and we really hated to leave. I hope we are able to return some day.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Not what website pictured!!!!"

2
02/07/2017

If you like staying at a facility that has half the staff living at the hotel, staying up at all hours of the night partying in the pool allowing their kids to run wild, unattended, screaming, with absolutely no resolution after several complaints, then this place is for you!!! I have never had an experience with any property we have stayed at, as with this one. I was refused a refund, 24 hour in advance, of my last night stay due to government discount given on the room rate, this was after 3 nights of continuous chaos. The day desk clerk, not early morning, was rude, impersonal, hateful and was appalled that we asked to have the pool unlocked at 11:00 am on the second day, AFTER having to sign our life away for pool towels and room linens and lectured to immediately bring them back after use. I believe the sign in the pool stated 9am-10pm for the pool hours which they didn't abide by for opening or closing. The morning after the pool had beer bottle caps, cigarette butts and ashes everywhere. We had to clean an area and open the umbrella"s for the poolside tables. There was no offer of help, apology, to get the grounds keeper to assist us or if we needed anything further. She let the gate slam and walked off. However, I will give housekeeping and the groundskeeper kudos! The rooms are very dated and worn but they were clean. The grounds keeper mowed the whole property in sweltering humid heat with a push mower that ran like it should have been retired 20 years ago. The continental breakfast was sufficient. Front lobby was less than desireable.

bestwesternbrunswick, Consult at Best Western Plus Brunswick Inn & Suites, responded to this review
Good day traveler. We are sad to hear of your experience, unfortunately you may have mix the properties as none of the above relates to this location. We serve a hot breakfast; no one lives on property. We have had a full week of rain and overcast conditions as seen on the weather channels, it just let up on 7/2/2017. Our guest only sign the registration card when check-in in, nothing else requires signature at our location, not even at check-out. Our pool closes at Dusk, and it is written as such on the sign. All guest can checkout early without a charge if done so by 11am at our location. The only exception are guests who book and pay a 3rd party site online. They have to call that 3rd party and inform them that they wish to leave early in order to get their money back because they paid them and not the hotel. I hoped that helped so the correct location can be informed of the issues their guest are having to further improve their product and service. Thank you as always for traveling.

"Paper thin walls"

2
02/07/2017

Clean, but felt like the bedding was not all the way dry. Walls are thin and every noise from all rooms around you can be heard including water running through the plumbing. Breakfast was good. Giant big screen TV was nice. Bathroom door wouldn't shut all the way.

BestWesternHotels, Corporate at Best Western Plus Brunswick Inn & Suites, responded to this review
We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

"Good stay at Best Western - Brunswick, GA"

4
02/07/2017

We stayed one night on our way back to Augusta from a trip to Florida. The hotel staff was friendly and accommodating. We didn't have hot water but immediately on calling the desk we had someone in the room that figured out that someone had shut off our hot water. Up and running very quickly. Breakfast at the hotel was good and the breakfast room was clean. There were plenty of places to eat dinner near the hotel.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for the positive comments. I sincerely appreciate you taking time to offer these comments.I'm happy that you like hotel staff,breakfast. I apologize for the issues you mentioned. Again, I really appreciate your comments and hope you'll be a frequent guest at our property in the future. Sincerely, Hotel Manager

"Repeat Visit"

3
27/06/2017

and would again. This unit is in need for some TLC and consistency in the rooms. This visit there was only one chair in the room. Several energy efficient light bulbs were on their last legs (flickering). Everything was clean, the breakfast Ok and the staff very friendlya nd helpful.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words and staying with us again. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking.Maintenance staff was informed about the flickering bulb and suggested to necessary repair. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"NOT a suite!"

4
26/06/2017

Bed clean & nice - but loveseat in room looked very worn and not at all inviting! Would do better to just keep bedroom part of room, definitely not a suite!. Complimentary breakfast outstanding and help in breakfast room extremely pleasant.

"And a sitting room"

4
16/06/2017

This BW in Brunswick, Ga. filled the bill for weary travelers. Our room was spacious, and had a sitting room with a couch and a table for my suitcase. Sitting rooms are great if one of the travelers stays up to read while the other sleeps. This room had a lovely hyacinth scent that was pleasant. The staff was helpful and friendly, the facility is clean and easily accessed from the highway, and very close (walking distance) to 3 restaurants. For an overnight stay it filled the bill for all that we needed.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel here in Brunswick. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Nice Clean Updated Hotel"

5
14/06/2017

Visiting the area for a golf tournament. Great location. Clean and updated rooms and lobby. Staff is friendly. Overall it's a basic breakfast menu...the only down side was the hot breakfast was the same for 3 days...scrambled eggs and sausage. Otherwise, great value for the quality.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus,Brunswick It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better especially the breakfast. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Comfy"

4
08/06/2017

This was a clean, comfortable place to stay after a long drive with breakfast available in the morning. The receptionist was welcoming and provided all the information we required. We would definitely stay here again.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager

"An ok stay"

3
08/06/2017

The hotel was clean and quiet. The staff was very friendly. Room was clean. The bed was very uncomfortable. Hotel is in the flight path of the airport, so it can be a little noisy but it isn't too bad.

bwplusbrunswickinn, webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for the review.We take serving our guests very seriously and are very pleased that we met your needs. we apologize for the some inconvenience you experienced during your stay. I hope you stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Best Western Plus Brunswick Inn & Suites, Brunswick, GEORGIA"

4
05/06/2017

I have stayed at at least 2 other Best Western Plus properties in the past 12 months. This property, even though it is fairly nice, is my least favorite considering the cost for the stay is higher than the others.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. I am sorry you will not stay with us as you find our room rate higher than other best western property. Management was informed about the comment and instructed to check whether we can offer some discount. You can call our front desk for any Discounted offer before booking the room. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Best Western Plus was a Minus"

3
05/06/2017

This hotel did not measure up to a Best Western Plus to those I have stayed at in the past. Air conditioner was next to the bed and very uncomfortable with strong air constantly blowing on you. Beds need to be relocated to the other side of the room. Towels were not soft and felt like they had been washed thousands of time already. The pool was very small for the size of this hotel. Looked more like a kiddy pool. Internet in room was very slow at certain times. On the plus side, the location is excellent for travelling to St. Simons and Jekyll Island. The staff was very helpful and friendly. Rooms were very nice and bed comfortable.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Brunswick Inn & Suites for your recent stay in our area. Thank you for giving us a review about our friendly staff. Upon receipt of your review, the following steps were taken: Maintenance was informed of the problem you experienced with the Air conditioner, Internet problem, hard towel in your room and instructed to see to its repair or replacement. I hope that the next time you visit our area; you will once again choose to stay at Best Western Plus Brunswick Inn & Suites. I think you will be very pleased. Sincerely, Hotel Manager

"Great value, Good location"

4
02/06/2017

Stayed overnight Saturday for event on St. Simons, about 10 min. car ride to get to island. Rooms typical of Best Western, clean, roomy, comfy bed, etc. Typical breakfast incl the ubiquitous waffle maker, hot eggs & sausages, cereals, yogurts, fresh fruits, etc, etc. Plenty of seating in breakfast room and staff very attentive to keeping everything stocked and neat. Several restaurants within walking distance. Great shopping just down the road. Had two problems with room which I brought to front desk attention upon checkout - hair dryer began smoking when I turned it on (definite fire hazard) and sink faucet leaked like crazy (didn't have an aerator). Since we stayed only one night, can't speak to how quickly they remedied these problems although I brought hair dryer to front desk so they would have to replace it. Overall, good place to stay and at a great price if the location meets your needs, for us, it did!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Maintenance staff was informed about the hair dyer and Sink faucet leaked and instructed to repair or replace. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"best western"

3
18/05/2017

me and my wife were on a vacation we shearched all over brunswick for a hotel that had vacency .we finly found the best western plus that only had two rooms avaliable,each for 140.00 a pieace,a little on the high end for one night but we took it.the room was very clean and spacious.we went to the vending machines and every one was out of order.overall it was a good night rest and a good breakfest.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Pricing is interesting......"

3
04/05/2017

I stayed here twice in the space of two weeks. There was confusion on my part and the hotel. When I said I thought I'd been there they said no I hadn't. I had been there in the SAME room. How do I know? The toilet rocked. When I mentioned it at the front desk, it turns out my name was incorrectly entered into the computer - which is a concern because you don't get points for that! I like the place. The breakfast and its staff were wonderful. I wonder why the first visit I was charged $119 and the second visit $99. Wish I had noticed this at the time.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for stay at the BW Brunswick and the review. At the outset, we feel glad to note that you liked the stay and for repeatedly trusting us. We note the confusion with the name registering and billing issue. Honestly we shall be looking into that lapse howsoever and take corrective actions. Your comments make us run that extra mile and its our privilege to serve you. We shall correct it for sure and visit us again soon. Sincerely, Hotel Manager.

"Passing through on our way to Savannah"

5
02/05/2017

Check in was fast and efficient, staff recommended a great restaurant close by. Room was clean and comfortable. Breakfast was good. Close to outer islands and easy on/off of I 95. Good home base for exploring that area.

bwplusbrunswickinn, Wemaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Brunswick. It is nice to know that you enjoyed the stay and services. We are always trying to better our over services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Its our privilege to serve you. Regards Hotel Manager.

"PERFECT STAY!"

5
27/04/2017

It was a rest stop stay on a trip up North and a perfect stay for a long trip. The staff were professional, courteous and friendly, the hotel was clean and the room as comfortable as could be! I would definitely stay here again!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus. Glad to note that you liked the location, cleanliness and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Recommended, clean, friendly, good breakfast"

5
24/04/2017

Check in was friendly, helpful, and quick. Breakfast hostess was also friendly and helpful. Plenty of room to sit. We like the scrambled eggs and sausage patties, and yogurt choices. Good coffee 24/7. Yogurt and fruit was available even after the breakfast bar was closed. Everything in the room was clean. They sanitize the tv remotes. There was no dust even on the lamp shades. Bathroom was clean, beds were comfortable. Good selection of tv channels. Wifi didn't quite handle skype... there was some stuttering and dropped call. Hot water required running the water st the sink for several minutes for some reason. Otherwise, no complaints and a lot of positives!

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and breakfast. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We shall improve on a couple of your observations on skype and the hot water release. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"get your wallet out"

4
24/04/2017

We have stayed at this location on many occasions, dating back to when it was a Baymont (I think). As usual, the amenities were well apportioned. Granted, it was a weekend night, but the price for some reason had almost doubled. Ask for an odd numbered room. We were in an even numbered room. The even numbers are on the street side, and the road noise is bothersome.

bwplusbrunswickinn, Webmaster at Best Western Plus Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus during your recent visit to our area. We appreciate your review and the observations. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely Hotel Manager.

"Great overnight hotel driving to/from Florida"

4
20/04/2017

2nd time staying at Best Western Plus, Brunswick GA. Reserved online, good rate. Check-in was quick and friendly. Donna, the receptionist, was an outstanding example of gracious Southern hospitality. Highly recommended hotel. Reserve ahead of time to avoid disappointment.

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus and expressing your satisfaction through the review. Your review is very much encouraging and motivating for all the hotel staff. We continuously make efforts to upgrade our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Awesome stay"

5
17/04/2017

We were traveling to Florida and when we finally decided to stop for the night we stumbled across the Best Western. Check in was quick and easy and the lady at the front desk was very friendly. The bed was comfy and the room quiet. Up early the next morning, quick breakfast in their dining room and a quick check out. Would definitely stay here again

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"On our way home"

4
09/04/2017

Called ahead to make reservations, a good thing we did as they only had one room left, people heading north and people heading south for spring break. We had a king suite that was very nice an clean. The bed was extremely comfortable. The one thing we were very disappointed was the morning breakfast, it was not close to what we would expect for the price we paid for the room. Donna at the front desk did an excellent job of checking us in, answering all our questions and was very friendly.

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Inn,Plus and expressing your satisfaction through the review. Your review is very much encouraging and thanks for appreciating Donna. Shall definitely look into your observation about the breakfast. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Good choice"

4
06/04/2017

This hotel just off route 95 was very convenient as we were traveling home to Massachusetts and the trip was mostly done on this interstate. We also enjoyed the close proximity to a very good restaurant only a few steps away.

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you like our convenient hotel. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Short stay but great"

5
06/04/2017

We only stayed one night, but we were very happy with our stay. The room was clean and nicely furnished. Had a special request which was accommodated. The night clerk was especially nice when our key did not work.

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus. It is nice to know that you enjoyed the room and the hotel staff hospitality. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Just your typical hotel"

3
04/04/2017

You always get what you pay for with hotels. And while this was a clean hotel it still has its quirks. The shower faucet would just turn. There was no definite hot or cold, you just had to play with it while showering for best results. Their WiFi was terrible. It would barely load anything, first world problems. But besides those things, it was a pretty quiet stay for a completely booked hotel. There's a bar within walking distance. Would stay here again.

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Best Western a Plus"

5
01/04/2017

Stayed 1st year this location opened & since pending our itinerary. Continues to be a Plus! Large rm w King bed & largest screen we ever had in motel/hotel!! Location also plus w good restaurant easy walk across the way! How convenient not to have to get back in car!!

bwplusbrunswickinn, Webmaster at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"A Great Place to Stop on the Road"

4
26/11/2016

After a long day on the road, this hotel was a welcome stop for the night. Beds were good, the room was clean, and a easy location off the I-95. Staff recommended a great restaurant within walking distance. We did not eat breakfast as we slept in. My wife has a broken foot and the handicapped had some nice amenities for her.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Pamtrey: We are so glad that you found us to be a great place after a long day on the road. Thank you for choosing Best Western Plus in Brunswick for this visit. We do hope your wife's foot heals quickly and that you will choose to stay with us when you travel to our area. Best Western Plus Brunswick Inn & Suites Brunswick, GA

"Great for the price"

5
25/11/2016

The place was quiet and very clean.It is right next to the 95 and there is at least 20 restaurants around. It is a good price for this type of hôtel. The staff was vert friendly and heplful. We would go back anytime!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Josee We are so glad that you found us to be a great value and that our facility was quiet and clean. Thank you for choosing Best Western PLUS Brunswick Inn & Suites and for posting this review. We look forward to seeing you again soon. Best Western Plus Brunswick Inn & Suites Brunswick, GA

"Best Western Brunswick"

2
06/11/2016

Terrible internet service. Creaky beds and very small, uncomfortable pillows - it was like sleeping on a big marshmallow. The breakfast food is okay but not very healthy. I asked them for some oatmeal but all they had was one lonely old packet of Quaker Oats oatmeal.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Scott We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We are so sorry that we did not meet your expectations and you were not happy with our services. We will certainly address the issues you mentioned and make the necessary improvements. We will also make sure we have oatmeal available. We do hope you will choose to stay with us again. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Great Room Best staff"

5
04/11/2016

The room was very clean, comfortable and the breakfast bar was good. Also left my computer, no problem staff shipped it to me. Donna was soooo helpful and so kind. Great place to stay. The mattress amd pillows were new I think I am sure you will find house keeping and front desk is some of the best for sure.....

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Grace Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. Thank you for sharing this review and thank you for choosing our hotel. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Disappointed"

3
01/11/2016

We tend to stay at Best Western hotels and are usually very satisfied. Not this time. The room was clean and spacious but the mattress was very spongy and we both awoke with aching backs. The real problem was that there was no tv or internet service. Although that was the fault of the cable company and not the hotel, we should have been told of the problem before we checked in so we could find another place to stay, even if it meant traveling further. I needed to conduct some business over the internet and was unable to do so. We were always being assured by the staff that the service would be restored shortly, but it didn't return until after we were asleep. This is the worst customer service i ever received at a BW property. And there was no offer to comp our stay in full or in part. Never stay here again and we travel through there often.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are so very sorry about the TV and Internet service outage. We expected it to be restored immediately and for some reason it just took a long time. We apologize for the inconvenience to you. This is certainly not typical of our hotel. Thank you for staying with us. Best Western PLUS Brunswick Brunswick, GA

"Great Value"

4
28/10/2016

This hotel is clean, friendly, professional, and reasonably priced. Often when traveling it is just a matter of "any old port in a storm" - not so here. The check in was quick, friendly, and professional. She was very busy with three more groups behind me waiting to check in but never showed that she felt pressure or was in a hurry. My questions were answered completely with a smile. (sorry, I don't remember the name). The rooms were clean and comfortable. There was plenty of parking for large rental trucks. Check out and breakfast was a joy because of Donna who also was friendly, helpful, and professional. We will return if ever in Brunswick.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Bondville We are so proud that you found us to be a great value with friendly services and comfortable accommodations. Thank you for this review so others know of your experience. We do hope you will make us your home when you visit the Brunswick area Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Disney stay"

5
24/10/2016

We found this hotel very nice, clean , comfortable bed and friendly staff. The location was perfect as we were traveling south to Orlando, FL. I would recommend this hotel to all my friends. The breakfast was really good as well.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Terry We are so pleased that your found us to be a clean and comfortable place to stay with a little southern hospitality. Thank you for choosing our hotel as you travel to Orlando and for posting this review. Please make us your home when you travel in our area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Matthew"

5
21/10/2016

Hats off to the Best Western Plus in Brunswick, Georgia. Where do you go when you get a phone call at 5 A.M. that you must evacuate now? I called the Best Western in a panic. I talked to Eva ( I think this was here name) and she did everything possible to get the room I requested for three days that turned into five. She even called me back in the mean time to tell me not to worry that I would get my two queen size beds for the three days. I was totally taken back and elated. From 1:00 that day to the fifth day that I was there everyone that worked there went above and beyond to take care of their guests and pets. The employees worked around the clock checking everyone in. The manager was in and out taking care of more than one hotel. He was very entertaining and made everyone comfortable while the storm was bearing down on us. He made sure that there was food for the guests to eat and even took good care of his crew. I did not mean to go on and on but I cant help myself. Thank you Allen, Eva, Mary Ann my friend from breakfast and I'm sorry there were more but I do not know their names. Thank you Best Western.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Shirley First of all, we are sorry that you had to evacuate, we cannot imagine your feeling at that time. However, we are so proud that we could help you and that our staff make you feel safe and at home. We will certainly share your comments so everyone here knows their hard work was recognized. Our hope is that you found your home safe from the storm and that you will visit us again when you need a home away from home in Brunswick. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Great hotel"

5
20/10/2016

I was unsure about staying here. I went to the front desk and asked about seeing a room before paying for it. The gentleman took me to a room and I checked the bedding with a black light. The place is very clean. I was impressed by how neat everything was at this hotel. The gentleman at the front desk was very helpful and courteous and make my experience great. The breakfast was good. They had a gluten free cereal option which made me happy. Hotel is right of interstate 95 with restaurants in walking distance.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Kathryn Thank you for this review. We are so glad that we exceeded your expectations and that you found us a great pleace to stay. We sincerely appreciate your business and hope you will make us your home when you travel to the Brunswick area Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Hurricane Matthew Stay"

5
18/10/2016

The employees of this hotel handled the impending storm, the actual cat 2 hurricane and the aftermath with the utmost professionalism. Accommodating the guests the best they could with extra meals and update information even when the electricity went out!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Liz Thank you for this review. It is very rewarding to know that you were pleased with our services under unusual circumstances. We do hope your home, friends and family are safe and free of the storm's effect. Thank you for staying with us. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Very nice and Clean Hotel"

5
15/10/2016

This hotel is one of the best hotel in the area. They have great amenities in the room, nice, clean and cozy room. Good free breakfast, and also good service. This is one of my favorite hotel in Brunswick. I can't thank enough the owner and the crew who work hard to make all their guest happy and always meet the satisfaction. I salute their southern hospitality.

"Evacuation made Comfortable"

5
10/10/2016

During evacuation for Hurricane Matthew, we were fortunate to get a room at the friendly and comfortable Best Western. The manager and staff extended their welcome to people, children and pets and went way above any expectations to make everyone feel safe and cared for during a 3 day stay that turned into 6. Extra food was offered in the afternoons, housekeeping worked tirelessly and staff slept on premises or nearby to keep everything running smoothly. Manager Alan always had a smile and positive attitude during this stressful time.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We appreciate you giving your feedback about your recent experience in our hotel. Your satisfaction and comfort are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We all hope that your found your home and family safe and without damages from this hurricane. It was our pleasure to serve you during this time. Best Western Inn & Suites Brunswick, GA

"room not as represented-staff needs training"

2
01/10/2016

Booked a king bed room with a fold out sofa--got a king bed room with a fold out chair. Stayed in a Best Western the night before in Clarksville TN and had booked the same type of room and it had a lovely fold out full size sofa so I am pretty sure this is inaccurately represented in their room description. The desk person was extremely rude, abrupt and needs some serious customer service training. Will not stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Sheril We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Best Western PLUS Inn & Suites Brunswick, GA

"Great With Groups"

4
24/09/2016

The hotel was nice and clean. This location was also very quiet although it is right off the interstate. There was a large group staying at the hotel at the same time and the staff did an excellent job of taking care of everyone. Nice safe place to stay while traveling.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Ellen Thank you for this review of your recent visit at our hotel. We are so pleased that you enjoyed your visit and that our staff did a great job. Your business is important to us and is greatly appreciated. Please make us your home when you travel to the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Comfort cleanliness and space."

4
16/09/2016

I needed to stop for the night. I needed a clean room, a clean bed (bed was a bit squeaky), a clean bathroom and I got what I wished for. Breakfast was good but for the eggs. Tasted like 'fake' eggs. Sausage was good. Good choices of breads, cereals, even yogurt. Plenty of coffee, juice, milk too. Staff was efficient and friendly. Easy access to the interstate. Plenty of dinning possibilities in the area - one very close by and several about 4 miles east at a large mall. Prices was right. This is a hotel and not a motel. Parking lot is well lit.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Barbara Thank you for choosing our hotel and for posting this review of your visit. Your business is very important to us and is always appreciated. Best Western PLUS Brunswick Brunswick, GA

"Good for the price"

4
07/09/2016

This was a good stay for my family. We stayed at this location for three nights. The pool was on the small side. We had to move rooms due to the elevator being so close to our first room. The front desk staff, other than Mary Ann was great. Mary Ann was at the front desk when we checked in, and she was rather negative, and not very polite. That was not the best way to start off our vacation. The breakfast was mostly microwavable eggs, sausage, and bacon. It was not for me. There is a waffle house right across from the hotel, and we ate there. Overall, I would recommend staying at this location.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for this review of your visit. We apologize for the employee that did not make you feel welcome, we will certainly address that issue. We do hope you will visit us again soon. Best Western PLUS Brunswick Brunswick, Ga

"A Good Place to Stay"

3
31/08/2016

My wife & I recently stayed at the BW Plus in Brunswick. We were only there for an overnight stay. The room was clean and comfortable, as was the property. The staff was friendly. Our bed was not as comfortable as expected and the free breakfast was disappointing. Overall, I agree with some of the other reviewers, that while this property is branded as a BW Plus, it is not of the same quality as other BW Plus properties. Based on our experience, you can comfortably stay here, just don't set your expectations too high.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Robb Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"This Hotel is not a Best Western PLUS"

2
23/08/2016

This hotel is not a Best Western Plus. False advertising. We have stayed in many Best Westerns, many of which were not a Plus, and most were better than this BW hotel in Brunswick. Lobby was a joke; breakfast did not include fruit. AC was very noisy. Room and Bathroom quite small. Refrigerator had no freezer compartment for ice pack.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Robert We are so sorry that we did not meet your expectations of a Best Western PLUS. Rest assured that your comments have been heard and we will make the necessary corrections. Thank you for staying with us. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Stolen Fuel"

3
20/08/2016

Motel was nice, clean and a convenient place to stop off of I95. Our problem happened between 1 am and 7 am when someone helped themselves to at least 15 gallons of diesel fuel from our truck. We notified the motel but the woman wasn't concerned. I asked to be contacted by the owner but have not heard from him at this point. I don't expect compensation or reimbursement. I did think they should be informed and take steps to keep other customers from having their fuel stolen.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the situation. We do appreciate your business and hope you will visit again. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"A good place to stay "

5
19/08/2016

For our anniversary my wife and I visited St. Simons and Jekyll Islands. We stay at the Best Western Plus Brunswick Inn & Suites. Or two night stay was a pleasant time. The room was clean and up to Best Western usual standard. The breakfast was hot and good. Even though the hotel was full up the breakfast items was in good supply. The room price was below many other places we checked. A good value. Road construction made it a little hard at times to get to the hotel. They could use a bit more parking.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Wayne Congratulations on your anniversary and thank you for choosing our hotel for your two night stay. We appreciate your business and hope you will come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Nice hotel"

5
17/08/2016

We stayed here for two nights. Our room was clean and quiet, even though it is close to the interstate. The breakfast was very good, and the attendant was efficient. The staff was very helpful, and the location was good.

"Clean comfortable right off 95"

4
14/08/2016

We drove from NJ and needed a place for the night, we had the kids so we booked a double Queen room. The hotel is remodelled and clean, the rooms were clean and the beds were comfortable, glad they had the Queen size beds since we had to share beds.... Definitely would stay at best western again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Lucia Thank you for choosing our hotel and for posting this review of your visit. We do hope you will make us your home as you travel in our area. Best Western PLUS Inn & Suites Brunswick, GA

"Ok for what it is"

2
13/08/2016

Hotel was OK for what it was: an overnight stay while on the road. We had three rooms and only one of the three had no issues. My brother-in-law had to get a new room because the a/c went out as soon as he started to settle in. Our room had no hot water... Just lukewarm in the sink after running for 15 minutes and none in the shower. The breakfast was barely edible, even for this level of hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Sara It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Inn & Suites Brunswick Brunswick, GA

"Good Quality"

5
01/08/2016

We stayed in a clean comfortable room, with friendly staff, and a continental breakfast. This is always my experience with Best Western - they don't disappoint. I would highly recommend this hotel to travelers along the I95 corridor

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Carl We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Brunswick Brunswick, GA

"Adequate for a one night stop-over"

2
31/07/2016

No one at the front desk when we arrived. Turns out the desk clerk was in the "breakfast area engaged in conversation with some and it took him quite a few minutes to return to the desk. Beds are HORRIBLY uncomfortable. No soap AT ALL in the room and no apology when we went to the front desk to get some. Internet is pitiful. It is not a place I would stay for more than a single night on a road trip and then ONLY because of it's convenience to the interstate.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Melanie Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Not to Bad"

2
29/07/2016

The room was spacious, plus the hotel is located near a variety of stores and restaurants. The low points were that it was not as clean as I would have liked and the couch was worn and appeared old. A day or two wasn't that bad but anything over that I wouldn't recommend it.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Jaye Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. We wish you safe and happy travels. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"?"

5
27/07/2016

We were driving from NH to Florida and made our usual stop in Brunswick, GA. This is the first time we have stayed in this nearly new Best Western. The staff was friendly and helpful. The price was reasonable. The accommodations were beautifully decorated, clean and comfortable. We were directed to Toucan's Ale House for dinner, a short walk away, which was perfect as we had driven all day. I highly recommend this hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Hilda We are so glad that you chose our hotel as you traveled from NH to Florida and that you found us to be a good place to stay. Thank you again for your business and we do hope you will come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Not clean at all"

2
26/07/2016

Rooms were very dusty, no hot water. Has to get clean pillow cases the ones that were on the bed was dirty and smelled like someone just got out the bed. not impressed at all! They also said online the beds were queen but they were double! Will not be back!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Paula It is disheartening to hear that we did not meet your expectations during your recent visit. We have not had problems with hot water, and our beds are queen size. If, indeed, this review is for our hotel, we apologize for any inconvenience to you. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Neat and tidy, almost excellent."

4
26/07/2016

This motel is an old design, with outdoor room access. As it is located on a major thoroughfare, the noise level at dawn is high with loud truck traffic. Otherwise, accommodations are very good, and the continental breakfast is good.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

""The Best at Brunswick""

5
25/07/2016

Robert and I were very tired after a day of site-seeing and walking. It was a blessing to find a nice hotel at the last minute.Then we met Abram! A nicer soul that you would ever expect to meet. We stood outside and chatted with him for quite awhile.Our room was fine,beds clean and comfortable. Note to owners: you have an ashtray out front but no where to sit. Why am I paying you $119.00 for a night and I am sitting on a curb like a homeless person?Either put some sitting out front or designate a smoking area.Thank You.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Kas We appreciate your feedback about your recent experience in our hotel. We appreciate that you have taken the time to let us know how you perceived our accommodations. We will certainly consider your suggestion about seating in a smoking area. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Very nice Best Western"

4
25/07/2016

This is a very clean Best Western. They have a helpful staff. The breakfast is adequate. Small outdoor pool that needs to be cleaned and no whirlpool. The queen double bed room was small, so we got the king size bed room which was much larger. If you want your room cleaned, be prepared to leave your room before 11 am. Housekeeping leaves at 12 everyday. Near a grocery store, gas stations and restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Dee Thank you for choosing our hotel and for posting this review of your visit. We apologize for the pool not being clean as expected, this has been addressed and should not happen again. Again, we appreciate our business and hope you will visit again when you travel to the Brunswick area. Best Western PLUS Inn & Suites Brunswick, GA

"Mini beach vacation"

5
23/07/2016

The hotel was was in a great location! The islands were only 15 to 20 minutes away! The whole hotel staff was very friendly and helpful! The hotel room and bathroom was very clean and decent sized! The breakfast in the morning was your typical free hotel breakfast! The food was well stalked and the prep area was clean and kept cleaned while we were eating! If I had to pick one thing that was lacking it would have been the Wifi it was horrible slow and needs to be upgraded!

"Lovely hotel"

5
21/07/2016

Rooms are comfortable, clean and spacious. The staff are so friendly and accommodating. Good breakfast with many choices and it's included in the price. Very reasonable. It's a bit of a drive - not walking distance to Brunswick. But it's in a central location to go to Freeport, Bath and the beach.

"My stay"

5
16/07/2016

This motel goes out of their way to make their customers happy. The motel is very clean. The service of the personnel is excellant. Some food and beverages are available twenty four hours. The breakfast is presented well and the food is delicious,

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Patricia Thank you for choosing our hotel and for posting this review. We are so glad that you found us to be a clean and comfortable place to stay and that you enjoyed our Southern Hospitality. We look forward to seeing you again when you visit the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"a good deal"

5
12/07/2016

Well decorated and clean hotel with good access to the interesting local area. Worth staying at again.The rooms are spacious and well appointed . It is near to a very good bar with wide choice of beer!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Chris We are so glad that you found us to be a good deal with clean rooms and a convenient location. Thank you for choosing our hotel and for posting this review of your visit. Please come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Value"

3
10/07/2016

Great value for the money on a holiday weekend. Easy access to the I95 corridor and eating establishments. The check in was quick with very friendly customer service. Pleasant décor, but couch and furniture was dirty in the room. The tub filled up with water while taking a shower.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Alvin Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western PLUS Brunswick Brunswick, GA

"Just ok"

3
05/07/2016

Stay at the hotel was just ok. Corridors (hallways) and lobby area was warm and muggy. July 4th weekend and only one waffle maker worked during breakfast time. Things happen, but people had to wait a long time in a line for something that should take 2 mins per person. You can't have a huge crowd with only one waffle maker. Made the section where the waffle maker was, that had other breakfast items very congested in an already small area. Not to mention repeated power outages during breakfast time. Wifi was basically non existent. Extremely slow and this was a topic at the pool with other guest that had the same problem with wifi like we did. Drainage in the sink in our room was also very slow. On a positive note, the house keeping staff was very friendly and helpful. If you are looking to book this hotel to enjoy St.Simons Island beaches it is 25 minutes from the Island.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Jalayna We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Best Western PLUS Brunswick Brunswick, GA

"Nice Place to Stay"

4
03/07/2016

Conveniently located with many restaurants to choose from. The room was very clean, bed comfortable, huge TV, nice staff, good location, and reasonably priced. The safe didn't work and the breakfast was okay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you so much for this review of your visit at our hotel. We are so glad that you found us to be a nice place to stay. We appreciate your business, please come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Good comfort and value"

5
02/07/2016

Good room, very clean and comfortable. Continental breakfast was very good. Short drive to Jekyll and St Simons Islands and lots of good restaurants and shops. Great value versus staying on one of the islands for hundreds of dollars per night.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Sean We are so glad that you enjoyed your visit at our hotel. We appreciate your comments. Also, your business is important to us and is greatly appeciated. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Good trip to Brunswick"

4
30/06/2016

Overall everything on this trip was good. The location was only minutes away from the college and all the staff were pleasant. The only thing that I would change is a bigger pool and have it indoors. Will stay at a Best Western again in the future.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Dexter Thank you for choosing our hotel and for posting a review of your visit. Your business is important to us and is greatly appreciated. Please come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Convenient, but don't expect Georgia Visitor Guide coupon discounts"

4
27/06/2016

Get there early if you plan to use coupon in Georgia visitor's guide. You cannot reserve ahead, it needs to be presented at front desk. We were told it was based on availablity and there were no rooms available at the discounted rate. I asked about AAA, only to be told No again. I had to go out to my car and reserve online to get AAA discount. Hotel is convenient on/off 95, clean and comfortable. However, I was not happy with the check in process. We have walked into other Best Western hotels and we have been asked/offered AAA rate even for last room available.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Maureen We are sorry that there was confusion with using a Visitor's Guide coupon. It states that rates are subject to availability. The AAA should have been honored at the desk. We sincerely apologize for the confusion and the inconvenience to you. We do hope you will choose to stay with us again Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Weekend getaway "

4
26/06/2016

Hotel was very clean, customer service was excellent and staff very attentive. But the beds were NOT comfortable. The mattress has a plastic cover and made a loud notice every time you moved. Not much rest for us this weekend. We will start asking if mattress have plastic covering on all future hotel stays.

"Great breakfast comfy beds"

5
25/06/2016

Stayed here on an overnight stop on our way from metro NYC area to Ocala. Kids enjoyed the pool and the hot breakfast the following am. Great rates and very close to the interstate. Breakfast was well stocked and supervised with plenty of room for lots of guests. Some noisy guests did wake us up late at night but quieted down quickly.

"Great stay"

4
23/06/2016

Everything was great. My mom and I stayed for a week. The owner was on site and he even wanted our thoughts on how he could improve the hotel. If the pool had lights and was in doors it would have gotten five stars. The pool closes at dusk and I wanted more time in the evening to relax in the pool area. I have health problems that the cool water helps. The property is clean. They need more area friendly broachers. There were some for stone mountain ga. Which is about 4-5 hours away. Great restaurant right by the hotel called toucans. You get a hotel discount for them. Food is good and affordable. Also there is great shopping near by. But back to the hotel the staff was great. Beds are comfortable and the bathroom gleamed.

"Pleasantly Surprised"

5
09/06/2016

In town for a family trip and due to season and date couldn't stay at my usual Comfort Inn. Found this this facility to be well managed and kept. Beds were comfortable. Bathroom was cleaned and recently upgraded. I would recommend to management the addition of some handicap grab bars in the tub and shower area. Breakfast was substantial. Many offer continental breakfast but I found a full hot breakfast. I highly recommend this facility.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Richard Thank you for choosing our hotel and for posting this review of your visit. Your business is very important to us and is greatly appreciated. We look forward to you making us your home when you have hotel needs in Brunswick. Best Western PLUS Inn & Suites Brunswick, GA

"A Clean Place To Stay Off I95"

3
07/06/2016

Easy on and off from I95. Reserved a suite as my husband tends to wake up & wants to watch TV middle of night sometimes. This certainly was a mini suite and guess what TV in bedroom side not sofa side so this did not help us out at all. We paid $40 more than we did for other hotels where we stayed in a suite. I am beginning to think Brunswick not the best spot to stay overnight on trips south. Think due to Beaches in area slightly east they get higher rates for mediocre hotels. Room was clean so no complaints in that area. Check in was fine. Breakfast was below average. The biscuits were like hockey pucks. I think they were made days before. Eggs were tasteless. We had similar breakfast set up at another chain in WPB the next morning and both eggs and biscuits were yummy & fresh. We did like that we could walk to a restaurant in area. Front Desk suggested 1 that gave us a discount. We appreciated this gesture.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Ruth: We are so sorry that our suite did not meet your needs. We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We will certainly address the issues you mentioned. We do hope you will visit again. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Wonderful Visit "

4
05/06/2016

We visited Memorial Day weekend. Found a very reasonable rate and a really clean room. Staff person, Ms Rebecca was so nice and such a blessing to us. It was close to the beach and convenient for shopping. Enjoyed our breakfast. We plan to use this motel for our visits.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Joann We are so pleased that you enjoyed your Memorial Day visit and found us to be clean, comfortable and convenient. We will certainly tell Ms. Rebecca that she was an important part of your visit. We look forward to seeing you again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Very nice stay"

5
05/06/2016

Traveling home and got very tired. I need a place for the night. The hotel staff was very nice and the hotel clean. I also enjoy the breakfast that was provided the following morning. I would stay there again

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Teressa We are so pleased that you found us a good place to rest after a long day of traveling. We appreciate your business and hope you will come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Visiting Family"

5
04/06/2016

Oh my , what an outstanding hotel, not real expensive,but not so cheap any & all would want to pay. Which is perfect. Checked in with a BW rewards card. Front Desk lady was very informant & quick to get the job done..great worker there BW. She was even folding laundry. than came up & reprogrammed our TV. Great stay will recommend

"Best of the Best"

4
01/06/2016

Stayed at this location during a work trip. The room was very spacious and well kept. The breakfast was your average hotel fare, and the gym was perfect for my needs. Wish the pool was larger. I Will definitely book again if I am back in the area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest It is an honor to be listed as "the best of the best". Thank you for choosing our hotel and for posting this review of your visit. We look forward to having you stay with us again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Nice hotel - Thin Walls"

4
31/05/2016

It was a labor day trip to seem my family... we usually stay super cheap when we go to Brunswick because most of our time is spent at my sisters; Therefore we just need a place to sleep. I wanted to stay in something a bit nicer, just cause we could. The room was fantastic, high ceilings, very clean, up to date and other than a few cosmetic things in the bathroom a great room oh and two queens as advertised. The staff was very friendly and full breakfast was good. The beds were OK not great but not bad either. Not long after I put my head down.. I found the walls were very very thin. None of our neighbors were being overly loud, we could hear the people above us, the baby started crying at 1am, the couple in the room behind out head board were having a normal conversation but I could hear all of it and the people on the other side I could hear them, I was really shocked. I am a cheap hotel/motel person. I was really dumb founded that the BW plus I could hear everything every night.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Buffalo Joe Thank you for your review of your recent visit at our hotel. We are so sorry that you were disturbed by other guest. Always let us know these things immediately and we will do all possible to handle the situation. Your business is important to us and is greatly appreciated. Please visit us again. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"nice visit"

5
30/05/2016

staff is very friendly very clean rooms easy to get in and out I enjoyed my stay. I also had a late check out which was great for me. I didn't have time to enjoy all the extras there but I will on my next visit

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. It is rewarding to hear that our guest have enjoyed their visit. We do hope you will visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Great experience"

4
27/05/2016

We enjoyed our stay at the Best Western Plus in Brunswick. The entire staff was very pleasant and the rooms met our needs. The quality/taste of some of the breakfast items (eggs, sausage) could be improved, but there is plenty to eat and a good variety of items.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Connie We are so glad that you had a great experience at our hotel. We want everyone to feel at home and enjoy their time with us. We do hope you will make us your home when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Good lodging without the huge price tag"

4
22/05/2016

The hotel is located just a short drive between Jekyll and St.Simon island. It makes for a great base location if you are exploring surrounding areas. 1. It was clean....didn't see anything that would make me run. 2. Staff was friendly.....check in was a breeze, (can't remember his name, something with an A) 3. Breakfast was good....keep in mind it is breakfast at a hotel not at home. 4. Room did not smell.....even though the water throughout Brunswick just had a funny taste. 5. Located within walking distance to descent restaurants. One in particular had happy hour all day....everyday and pretty responsible daily specials (under $10) 6. If you forget something, there is a 24 hour store open 10 minutes down the street (we all know the name of it ) 7. We were able to explore Historic Brunswick with just a quick on and quick off the interstate. 8. I am happy we booked here.....the fridge and microwave came in really handy. I was able to heat up my left overs for a midnight snack.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Recent Guest Thank you for this very informative and valued review of your recent visit with us. We are so proud that you found us to be a great place to stay at a reasonable price. We do hope you will make us your home when you visit our area. We truly appreciate your business. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"One of the best in Brunswick"

4
20/05/2016

The hotel is just off Interstate 95 and convenient to all events, restaurants and attractions available in Brunswick. The staff is friendly and the rooms are quiet, clean and spacious. The breakfast provided was very good even with the number of people staying at the hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear John Thank you for choosing our hotel and for posting this review of your visit. We are proud that you found us to be one of the best in Brunswick. Your business is very important to us and is always appreciated. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Brunswick's Best"

5
17/05/2016

Best Western Plus usually never disappoints But this one is an exception. We did received a warm welcome when we arrived along with suggestions of where to go for dinner . When we got to our floor it was obvious that construction was taking place, along with the unfinished walls there were large areas of the walls that were covered with dark mold. Our room was fine, seemed clean and inviting. Unfortunately the king bed had seen better days,it was very soft and an had an uncomfortable valley in the center. Please upgrade the bed. On the positive side the breakfast was appealing and the indoor saltwater pool quite nice. Call ahead to make sure the construction is completed and the mold has been remediated.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Traveleenie Thank you for choosing our hotel and for posting a review of your visit. We apologize for any inconvenience during our upgrades. We do hope you will visit us again when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, Ga

"Excellent Property: Beyond Expectations"

4
08/05/2016

Property is right next to place we've stayed three times before... easy to find. Receptionist was efficient though not exactly friendly. Room looked like a recent renovation and was super clean with lots of towels. Nice bath and room finishings. Really a step above the Hampton and Holiday Inn offerings. Plenty of parking along the building. One problem in the morning in the breakfast area, no AC. They opened the lobby front doors and soon all the Georgia bugs arrived quickly for breakfast! I assume a temporary condition. Breakfast was the normal fare including omnipresent grits. And room was exceptionally quiet even though facing the local main drag across I95. Be sure to go to the Millhouse Steakhouse down the road a mile or less for some of the best cooking you will find on the road at a hugely reasonable price! We will try the Best Western Plus on the Florida return trip.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Yes, the air conditioner was a temporary thing, parts had to be ordered. We apologize if this was an inconvenience to you. We appreciate your business and look forward to seeing you again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"wi-fi stunk. Don't use your points because you'll have to pay taxes!"

2
08/05/2016

This is the only Best Western I have ever stayed at where I was charged room taxes when I used my points. Wi-Fi sucked. Just don't bother. Not worth it. The walls are paper thin. Kids running up and down the halls screaming. I actually had to tell 3 ladies (grown) to shut up at the elevator. This world is now a me-me-me world.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Monica Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. We wish you safe and happy travels. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Best Western Plus, Brunswick, GA"

5
05/05/2016

We had a pleasant stay and we were very happy with the staff. The room was clean and comfortable and had all the amenities that we were looking for. We will definitely consider this Best Western Plus if and when we return to this area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Annette Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Hot Hot Hot Hotel"

2
04/05/2016

Hot , Hot, Hot. The hallways and every area other than the rooms are not air conditioned. I read some expedia reviews beforehand about the lack of a.c. and should have listened. We were sweating just getting to our room. Went to eat breakfast in the morning and the breakfast area felt like a sauna. We walked in and right out. Sleeping accomodations were ok. Bed was nice. Room was clean. Pull out couch is only a twin with a very thin mattress with lots of noticeable springs. We went to front desk to get sheets and pillow for pull out bed and was told they were out of pillows but we could go to the neighboring hotels and ask for some...??? WTH.Really! Next time I'll pay the extra $30 and stay at Embassy Suites for ac, pillows and cook to order breakfast. Paid $101.00 through expedia

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear JC We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services. This was an unusual situation with the air conditioner in common areas. As we explained, parts had to be ordered and we were waiting for the shipment to arrive. There was nothing we could do but wait. Again, we apologize for the inconvenience to you. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"We'll be back"

4
03/05/2016

A very pleasant stay. We had a King suite. The room was clean and the bed comfortable. They offered a great breakfast and there was plenty of food for all the guests The staff was friendly and helpful in suggesting places to have dinner. We look forward to booking a stay here again on our way down south next winter.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again next winter Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Convenient hotel for passing through or stopping for a few days"

4
03/05/2016

This hotel is right alongside the I 95 and is convenient for staying in Brunswick. The rooms were spacious, clean and most important for a traveller, it has a guest laundry. Friendly and efficient staff, nice breakfast. Several smaller eating places, shops and petrol station close by. An easy run down the I 25 to more shops, restaurants and the Golden Isles.

"It's birthday day "

5
01/05/2016

We stayed for two nights the room was very clean. The front desk staffs was very nice continental breakfast was good both days. I was very happy with everything. I will definitely use this hotel again.

"Great stay"

4
25/04/2016

Nice, clean hotel room. The mattress was a little too firm for my liking but it wasn't something that would keep me from coming back. Great accommodations for the price. Location is convenient to everything. Will definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Clean. Need I say more?"

5
24/04/2016

I will anyway. Family friendly, store and ale house within walking distance. Clean. Breakfast for the kiddos saves money. Clean. Friendly service -- ESPECIALLY Ms. Calvinetta, who takes such pride in her work. And... Nice and clean for the money that you spend. A real deal. This visit took me back to road trips with my family growing up in a time when hotels took pride in the service they offered for road weary families. Left feeling ready to tackle the next leg of the trip refreshed.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Heather Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Best Western Plus Brunswick Inn & Suites Brunswick, GA

"second stay here"

4
24/04/2016

We stayed here for an overnight stay on the way home this time. The last time we were here was a year and a half ago. They are still very friendly, clean and the breakfast is great! The room we stayed in this time had two small issues: the shower must have had a connection to some other water source because it would get hot and then cool while the shower head was loose from its base so it didn't stay in one spot; the other was the sofa-it was stained and looked like the pullout was off its track a bit. Even though it was stained it wasn't dirty. Overall, still a. great place to stop for the night.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you for your repeat business. We apologize for the shower and sofa issues. We will address these problems immediately. Please make us your home when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Personal"

5
22/04/2016

The Best Western in Brunswick Georgia is a very nice place to stay.well located and a lot of places to get a bite to eat after a long haul. Then go back to a excellent room to relax and sleep to start the next day trip.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Richard, We are so glad that you enjoyed your visit with us. Thank you for choosing our hotel and for posting this review. Your business is important to us and is greatly appreciated. Please come back soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Quick stop before Florida"

4
20/04/2016

The room was ok, nothing fancy. Everything was clean! The man who check my family and I in, was very pleasant, however the woman the next morning not so much. Continental breakfast had great selections! I would stay again if in the area!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Lisa Thank you for choosing our hotel on your way to Florida. We also appreciate your comments about your visit. Please make us your home when you travel in our area. Best Western Brunswick Inn & Suites Brunswick, GA

"great hotel"

4
14/04/2016

very nice hotel with fridge, micro and safe. Would definitely stay here again on another overnight stay on our way to Florida.Very convenient to I-95. Couch in our room had a big rip in it and needs to be fixed. Just a minor complaint,

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Anne: We are so glad that you found us to be a great hotel. Thank you for posting this review and rating of your visit. Also thank you for letting us know of the couch, we will address this immediately. We look forward to having you visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Brunswick, GA"

5
14/04/2016

We wanted an overnight stay outside of Savannah en route to our Florida destination. We have had success with Best Western Hotels in the past, so we tried this one sight unseen. It is situated in a complex off i- 95 (easy on and off) amid a number of hotels and a few restaurants. The suite allowed my husband to sleep undisturbed while I read and prepared the details of our trip the next day. The beds and pillows are more comfortable than my ones at home making sleep away from home very easy. The free all- you- can- eat breakfast included everything you might want- scrambled eggs, sausage, gravy, waffles, cold cereal, oatmeal, pastries, juices and of course coffee and tea. No restaurant or bar on the property, but there are a number of options within walking distance. We thoroughly enjoyed the Toucans Ale House.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are delighted that you found us to be a good stop on your way to Florida. Thank you for taking time to post this review and rating of your visit. Please come visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Best Hotel Stay Yet"

5
13/04/2016

This hotel was very clean and quiet. Everyone was friendly and I would definitely stay here again. Also, I will consider any other best western from here on out. The price for the room we got was a great deal. My husband and I needed a small inexpensive get away and this was the perfect choice.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review. We are certainly pleased that you found us to be a good place to stop at a reasonable rate. Please make us your home when you visit the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"good place to stop"

4
07/04/2016

We stayed one night on our way home. The room was quite spacious , clean a nice king size bed.The only thing we found strange is the closet where you hang your clothes the rack is very low. The breakfast is the typical breakfasts included in many Hotels, buffet with eggs, sausage toast muffins nothing great but okay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Jacqueline Thank you for your review and rating of your visit with us. We also appreciate your business and hope you will visit again when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"A comfortable stop on my way to the Rolex 24hrs."

5
05/04/2016

Checked into a king size suite and the room was spacious and very comfortable. Would definitely stay at this property again. Number of restaurants close by either in walking distance or in a very short drive. Slept well and their complimentary breakfast more than adequate.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are so glad that you found our hotel and it met your needs with comfortable and spacious rooms. Please visit again when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Clean Room and Great Breakfast"

5
04/04/2016

We stopped at this location coming back from the Keys. Fast check in and a very clean Hotel, Great location off of 95 with places near to eat. The breakfast was good and plentiful. Waffles, eggs, Sausage patties, Sausage gravy, biscuits, pasties, cereal, oatmeal, yogurt and Fruit.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Kim Thank you for choosing our hotel and for posting this review. It is rewarding to learn that our guest were pleased with clean rooms and a great breakfast. Please visit us again when you travel in our area. Best Western PLUS Brunswick Inn & Suites Brunswick, SC

"Great Find!"

5
03/04/2016

We stayed here to break up our trip from Key West to Columbus, Ohio. It was a great choice. It was more than we wanted to spend for an overnight stop, but we didn't regret it. The room was clean. The hotel was quiet. The lot was well lit and much better than the surrounding hotels. The night front desk guy (sorry not sure what the official title is) was polite and acknowledging. The breakfast was well above average. It runs form 6am to 9am so get down there early. When we stayed they had warm biscuits, sausage patties, sausage gravy, and scrambled eggs. Included was the typical waffle batter/maker, cereal, coffee, and juices. Bottom line it was good to wake up to more than bagels and butter. We do plan to say at this location again next year.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest We are so glad that your found us and enjoyed your visit. Your comments are very important since it give us your view of the facility. We appreciate your business and hope you will visit again. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Good stop!"

4
01/04/2016

Very clean and convenient to I95, petrol, restaurants, etc. Check in was a breeze, the room was well appointed and quiet. We did not get a suite, so were a bit concerned about the room being too small; however, it was quite roomy.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. It always rewarding when our guest find our hotel to be a good place to stop. Please come back the next time you are in our area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Pleasant overnight stay"

5
30/03/2016

Convent lay located off of 95, easy to find. Staff pleasant and helpful Room clean and nicely decorated. Ample parking, very well lighted. Restaurants nearby within walking distance Free WiFi was easily accessible

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Brennie: We are so proud that you found us to be convenient, helpful and clean rooms. Thank you for choosing our hotel and for posting this review. We do hope you will return when you are in the Brunswick area. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Our recent stay at Best Western"

5
30/03/2016

Our stay was as in the past, very uneventful. We have no complaints with anything. Will continue to stay with Best Western. The rooms were very spacious with appropriate seating, the TV was easy to operate, the room was very clean,and the continental breakfast was great. Food was well stocked and tasty.

"On our way home from a great trip to Florida."

4
20/03/2016

This Best Western is another good one. We try to get Best Western Hotels when we travel. The room was clean and everything worked ! The gentleman at the desk was very friendly and helpful. We received a discount for a place near by to have dinner.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Debbie Thank you for choosing our hotel and for posting this review. It was a pleasure to have you as a guest. Please make us your home when you are in the Brunswick area Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Convenient location"

4
11/03/2016

Nice hotel with good rate. Convenient to restaurant and easy access off I 95. Hotel was very clean. Staff very helpful. Breakfast typical hotel breakfast. No problems with our stay. Would stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest: Thanks you for choosing our hotel. We are so glad you found us convenient as well as clean place to stay. We appreciate your business and look forward to seeing you again when you visit our area Best Western PLUS Brunswick Inn & Suites Brunswick. GA

"Wonderful accommodations!"

4
08/03/2016

We highly recommend this hotel to stay in for any reason. Both my husband and I have stayed several times at this hotel and have never experienced any problems. The room is comfortable, the staff is wonderful, and the breakfast is plentiful! Recently, the hotel coordinator was instrumental in arranging room accommodations for a large party of our out of town guest. All were very satisfied and happy!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Marshall & Cindy We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"overcharged twice for same room"

1
03/03/2016

Very poor service from expedia. Given the runaround from one person to next. Noone able to take charge and resolve my problem at check in. Paid room in advance but was charged again by the hotel since no one at expedia would help me resolve the problem. Require an immediate resolution and a complete refund for the amount I was charged for my stay. Jean Fournier

"Friendly Staff"

5
02/03/2016

We stop here every year as we move back north and the staff is always so helpful and courteous. The rooms and clean and well organized and everything works. The Breakfast Bar is well stocked and fresh. All in all a great place to stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Delvin Thank you for your repeat business. We ate so glad that you found us to be a great place to stay and come back every year. It is our honor to have you stay with us. Best Western PLUS Brunswick Inn & Suites Brunswick. GA

"Very clean"

4
21/02/2016

Room was clean. Beds were comfortable. Front desk Maryann was very helpful and nice when we checked in about 11:30 last night. We had a problem with the water being only lukewarm; called the front desk and maintenance came within 10 minutes. Seems he turned the water heater up and TaDa...fixed. Nice breakfast. We would definitely stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Cynthia: Thank you for this review and rating of your visit with us. We apologize for the water situation but glad we could make repairs immediately. We appreciate your business and look forward to having you visit again. Best Western PLUS Brunswick Inn & Suites Brunswick

"Great Overnight Stop!"

5
20/02/2016

We decided to stop in Brunswick, GA on our way back to NJ from FL. Even though it was after 8 p.m. when we arrived, the woman behind the desk very friendly and accommodating. We had a late dinner in a restaurant that was an easy walk from the hotel...a welcome relief after driving so many hours. The room was large, clean, and fresh smelling. The king bed was comfortable, but given the amount of space in the room, it might have been better if it were moved a little further away from the air conditioner. The hot and cold complementary buffet provided a good variety, including both scrambled and hard boiled eggs, good sources of protein often missing from other hotels' breakfast fare. The attendant always was present and constantly replenished any items as they were taken by guests. All in all, this hotel was an excellent choice.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Robin: We are so glad that you found us to be a great overnight stop. Thank you for choosing our hotel and for posting this review and rating of your visit. We do hope you will visit again when you travel NJ/FL route. Best Western PLUS Brunswick Inn & Suites Brunswick

"Awful!"

1
13/02/2016

Booked this hotel room thru a third party vendor (Oribitz). Our room was at the top of the stairs on the second floor, which meant that anyone using the stairs came up and down directly across from our door (open stairwell). Bed was NOISY. They put something like 3 different mattress protectors on it, some plastic and some rubbery, so when you rolled over it made a very loud crunchy/squeaky rubber-against-plastic-and-vinyl noise. There was just no escaping it. Also, the bed frame itself was not tight, so every time you moved it squeaked. We hardly slept at all as a result. Shower head leaked UP, so there was no way to get the water to not go on the floor regardless of how the shower curtain was positioned. Water smelled like rotten eggs, which also affected the coffee and juices that were served at breakfast. Speaking of breakfast, woman in charge of stocking the breakfast items apparently couldn't make coffee, because it was mostly rotten egg water that was slightly brown. She handled the breakfast items with her bare hands instead of using plastic gloves or a utensil (e.g., tongs). We will not stay there again and certainly wouldn't recommend it.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Recent Guest: On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western PLUS Brunswick Inn & Suites Brunswick

"Great Stay"

4
04/02/2016

I attended a family member's graduation in the area, and found a good deal with the Best Western Plus. I was pleasantly surprised with the accommodations, and highly recommend this hotel to others who want to stay in the area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Brenda: We are so glad that you found us to be a good value and that you were surprised with the accommodations. We appreciate your business and look forward to seeing you again. Best Western PLUS Brunswick Inn & Suites Brunswick

"Its Okay --Nothing Out of Ordinary"

4
20/01/2016

A smooth easy night was spent at this hotel --Its quite reasonable -Nothing really special but would stay again -Size of room was average -breakfast was okay -Gavy on a bun which evidently is a southern favorite --Eggs and sausage also

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Andrea: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Brunswick Inn & Suits

"Friendly & Clean"

4
15/01/2016

Nice clean facility with a friendly staff that made the check-in process a breeze. They had a nice breakfast with a good selection of food, including fresh fruit! For lunch and dinner there are Restaurants near by for easy dining.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Anthony: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Brunswick Inn & Suites.

"Great"

5
12/01/2016

I have visited this hotel before on a previous trip with family & I wasn't disappointed then. This trip I visited with a friend & again I wasn't disappointed. The staff was great, the room was very clean, all the appliances worked, the location was very convenient to St. Simons Island & the breakfast was delicious. I would highly recommend this to any type of traveler

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Samantha: Thank you for your recommendation, review and rating of your recent visit with us. Your continued business is very important to us and is also greatly appreciated. We look forward to seeing you again soon. Best Western PLUS Brunswick Inn & Suites

"Very Good Value"

4
08/01/2016

Stopped on way to Florida. Very easy on/off I-95. Room & hotel very clean. Bed comfortable. Staff friendly and helpful, especially with information on local Chinese restaurant with delivery. The hotel was an excellent value for the money and I would not hesitate to return.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Recent Guest: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Brunswick Inn & Suites

"Comfortable Hotel"

3
07/01/2016

We stayed here on a trip to Florida. Convenient location off Rt95. Our room was clean, comfortable and larger than most hotel rooms. The staff was friendly. The hotel offers free breakfast and WIFI. There are several restaurants nearby for dinner.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Terry We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Brunswick Inn & Suites

"Great resting place"

5
06/01/2016

Very clean hotel from top to bottom The bed was super comfy and the room was spacious. All staff members were pleasant and welcoming. Breakfast offered lots of choices and the food was not only good but also hot. Great job with keeping everything clean and filled. We plan on returning on our way home and plan on making this our spot each year while traveling to and from FL and PA

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Recent Visitor: We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Brunswick Inn & Suites

"Good Value"

5
04/01/2016

My husband and I stopped here as a halfway point on our way home from North Carolina. Our double Queen room was comfortable. The bathroom was one of the best motel bathrooms we've had - the sink plug worked and the lighting was perfect (so often the bathrooms are dimly lit and creepy). Only one disappointment - the TV was an HDTV, but the stations weren't HD so everyone looked short and wide. It is just off the Interstate and close to a good selection of restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Kristen: Thank you for this review. We will check the TV to insure the problem is fixed. We appreciate your review and comments, most of all, we appreciate your business and look forward to your next trip. Best Western PLUS Brunswick Inn & Suites

"Nice rooms"

5
03/01/2016

The rooms are really nice and clean and the beds are very comfortable. The is a really nice hotel on the way to FLA, my family and I will stay here again on out trips to and from FLA they even have places to park trailers and they are very secure

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Paul: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Brunswick Inn & Suites

"Epected better based on TripAdvisor reviews --Nothing Special"

3
22/12/2015

This was OK for an overnight stay. Large room with comfortable beds. Carpet shows it's age. Breakfast was adequate. Check in was quick, but we weren't provided information about breakfast or the WiFi--we had to ask for that information. We just didn't get that typical friendly "welcome" by the desk staff. This is a good place to stay overnight very convenient to I-95 at a very competitive rate, just don't expect much in the line of luxury.

Gloria B, Public Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
We are glad you enjoyed your stay with us. Your comments are very important so we know of your experience. We sincerely apologize that your did not get a warm welcome and the necessary information. We will certainly address this issue immediately.. We appreciate your business. Best Western PLUS Brunswick Inn & Suites

"Way better than 2 1/2 stars "

5
22/12/2015

Great rate, very friendly staff, clean comfortable rooms. All that plus, breakfast, guest laundry, and a fitness center. On a side note, I called here 2 days before my trip trying to get an early check-in. I was told that they wouldn't know until the actual day, but that they would write a note. On arrival, my room was ready early, and the lady at check-in even stated that a note had been left regarding my wanting early check-in. Awesome customer service!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Brunswick Inn & Suites

"Great New hotel "

4
19/12/2015

We liked the hotel very much. It is a new 3-4? storey building. Everything looking new. Very good breakfast included. I would rate it excellent if it was not for the shower drain to be a bit clogged. I reported it and they said that they would take care of it. Will be back.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations.We apologize for the shower drain, we have made the necessary repair. We truly appreciate your business, please make us your home away from home when you come to the area Best Western PLUS Brunswick Inn & Suites

"Information trip"

4
05/12/2015

Wanted to use a coupon I found at the GA welcome center on 95 N., I called ahead to check and when we got there, I was not able to use the value coupon because I was told It was considered a reservation. The front desk person did take my name and information, and I was only a few miles away. This is very unfair. I should have been told the coupon would not be honored.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Ruth: Thank you for choosing our hotel and for posting this review and rating of your experience. We are so sorry there was confusion with the coupon, we will do further training so our employees are up to date the coupons. We appreciate your business and hope you will visit us again soon. Best Western PLUS Brunswick Inn & Sites

"Good for overnight stay"

3
03/12/2015

We were driving to Florida and chose this hotel. I called for a . reservation and was quoted a price higher than I saw on internet. When I asked the desk clerk, she said she doesn't handle that the hotel manager does. I hung up and made my reservation using my I-phone and saved more than 10.00. It should be easier to make a reservation without having to be inconvenienced.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Harriet: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Brunswick Inn & Suites

"Stayed overnight"

5
02/12/2015

On our drive to Florida, we spent one night at this Best Western in Brunswick, GA. The room was large, clean and well maintained. It had a small fridge and a microwave. There was a complimentary breakfast the next morning. We're going to stay there again on our way back north.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Sammy: On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Wonderful overnight experience"

5
29/11/2015

BW Brunswick GA all anyone could ask for over a busy Thanksgiving week-end. Staff knowledgeable and helpful for a tired person finding a decent dining experience near the BW. Check-in quick with no hitches as was check-out. All in all, a memorable experience. Would go out of my way to stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Frederick: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Convenient"

5
28/11/2015

Right off I95, this was a great value for the money. It was very clean; breakfast was good (and attractively arranged), staff was courteous and helpful when asking questions about the area. We will definitely stay here again when in the area or traveling south on I95.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Louis: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Bradbury Inn & Suites Brunswick, GA

"Clean, quiet, convenient..? "

5
25/11/2015

We enjoyed this hotel very much. Rooms were quiet and clean, staff polite, breakfast surprisingly well prepared (could have used bacon for variety, but the eggs were not dry). Our two kids slept like champs. I'm glad we found a decent place to break our Florida drive. Will stay here on our next trip.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Surgey: Thank you for your comments and rating of your recent visit with us. We are so proud that you found us to be a good value and a great location. We truly appreciate your business and look forward to your next visit. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Value"

4
22/11/2015

Good value......Rooms were quiet....love seat was a little tired but comfortable for reading and watching TV. The breakfast was excellent....the breakfast room hostess was plesant and food was hot and tasty.......All in all a plesant experience

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Robert I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Brunswick Inn & Suites Brunswick, GA

"Great value ??"

5
18/11/2015

Comfortable, clean, quiet, with very nice desk clerks. We enjoyed our stay on our trip northbound so much that we stayed here on our way home! Large room on 3rd floor was perfect for us. Left too early for breakfast both visits. Really appreciated the money we saved compared to where we would normally stay. ( Only other time we stayed @ a BW was in Fairbanks, Alaska & we were more than satisfied with that hotel.)

"Very Comfortable rooms, clean and quiet decent breakfast"

5
18/11/2015

Good size rooms, nicely furnished very clean and quiet. Close to a few restaurants and they offer 10% off at the two within walking distance. Decent breakfast with eggs, sausage, biscuits, waffles etc.

"Worth the money"

4
11/11/2015

Comfortable beds, clean rooms. Was a little taken aback that housekeeping didn't service our room on the second full day we were there, but the night manager gave us clean towels and toilet paper. The breakfast is decent but I have to say, I wish they'd vary it a bit. Scrambled eggs, sausage patties, and gravy is the extent of the hot food. Maybe bacon could be used instead of sausage sometime.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Valued Guest: We sincerely appreciate your time and effort to write this review. We are so sorry about the confusion with the rate and the inconvenience to you . Rest assured this been addressed in order for us to improve our services. Again, we are so sorry this happened to you. Your business is important to us and is greatly appreciated. We hope you give us a chance to serve you again. Best Western Riverside Macon

"Very Nice Stay"

4
07/11/2015

We were here for two nights. The hotel is very modern and clean. Our room was also very nice, clean and up to date. The carpet was clean and the furniture was very modern. There was a nice size closet and a safe in the room, which made us feel comfortable leaving valuables in the room. The breakfast was the typical Best Western breakfast. There was a good variety and my husband really enjoyed the bisquits and gravy. The lady who worked in the breakfast ares was, very friendly and is a nice job keeping things cleaned up and in order. If we return to the area, we will certainly stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear JW: It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and look forward to having you visit again. Best Western Riverside Macon

"Perfect hotel for trip to/from Florida"

5
06/11/2015

Our AAA travel coordinator highly recommended this hotel and we are happy we took her advice. The hotel is easily accessible, very clean and well maintained. The room was a good size and nicely furnished. The bed was extremely comfortable with nice linens and pillows. Every staff member we encountered was polite, friendly and professional. The hot breakfast that is included with the room was also very nice; much better than most hotel free breakfasts. We will definitely stay at this hotel on our return trip from FL and on all future travels through this area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Ellen: Thank you for such a wonderful review. As always it is a exciting to learn that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Best Western Riverside, Macon

"best western in Brunswick GA"

4
27/10/2015

The hotel was very clean, friendly staff and very helpful when you needed something. Breakfast pretty good with a helpful staff maintaining all of the items. Good staff on checkin and checkout. Felt very comfortable staying overnight there. Good area also with a lot of restaurant in walking distance. would return.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Margaret I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Plus Brunswick Inn & Suites

"On the road to Florida from NYC"

4
26/10/2015

Very good value. Pleasant clean room with very comfortable mattress. We were on the road for 12 long hours and it was a pleasant surprise to see a Best Western right off of Route 95 making the on/off easy. Will definitely seek out Best Western in future travels.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Joy Bennett: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Plus Brunswick Inn & Suites Brunswick

"Anniverisary Stay"

5
22/10/2015

Hotel was neat, clean. Staff was extremely helpful. Breakfast was great. Will definitely stay again. We Love Best Western Hotels and always stay at if they're available where we're travelling. So I highly recommend this Hotel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Harley: Thank you for choosing our hotel to celebrate your anniversary. We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated

"Exceptional place for the price!!"

5
18/10/2015

The hotel rooms were quiet and comfortable, the staff was very friendly and the breakfast was great!! For the price, you can't beat this hotel. The internet reception was fast and easy. The beds were very comfortable. The breakfast had a very good variety of food from cereals, to eggs and sausage, waffles and hot syrup to the breads, muffins and the pastry buns. A good way to start the day for free!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Cruiser 05 Thank you for your review and rating of your recent visit with us. Our guest comments are very important to us since is gives us a measure of how the guest experience our facility Thank you for choosing our hotel Best Western PLUS Brunswick

"After a rude initial phone call, we decided to book elsewhere"

2
17/10/2015

Travelling up 95, we were looking for a place to spend the night in Brunswick before continuing north thru the SC flood detours. After a brief rude telephone conversation with "MaryAnn", we decided to stay elsewhere. The first impression is the last impression, and you're not going far in the hospitality industry if you're able to chase away customers in a 20 second initial phone call.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear TJ On behalf our entire staff, we sincerely apologize of for being treated rudely on the phone. This is not typical of our hotel nor our employees. We will use your comments for customer service training. Please give us another chance to prove we are a good place to stay Best Western PLUS Brunswick

"Snowbirds returning to Florida"

5
17/10/2015

I stay here every year while on the way home to Florida and am always delighted with the facility, the service, and the closeness to I95, stores, and gas stations. The staff makes you feel like family.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Steve We love our Snowbirds and look forward to their return each year. Thank you for your continued business and for posting your experience while visiting with us. We hope to see you in the Spring. Best Western Plus Brunswick

"Just ok"

3
12/10/2015

Small hotel on noisy highway. Clean and comfortable bed but breakfast not much. Very low quality and only a few pieces of fresh fruit. Small uninviting lobby. Staff not overly friendly. Have enjoyed other best western hotels. Would not stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Brunswick Inn & Suites, responded to this review
Dear Heidelgs1 On behalf of the entire staff, we are sorry that we did not meet your expectations. We will certainly use your comments for further training. Your business is important to us and is greatly appreciated. Best Western PLUS Brunswick

"overnight stop"

4
07/10/2015

A relaxing stop over after along drive. A comfortable bed in a quiet room.. Breakfast was OK by British standards but typical in the USA. Would stay here again. I thought it a tad overpriced but met our needs.

"Great place"

5
25/09/2015

Needed a stop for the night, considered other hotels this was right off the highway. Cost of this one was very reasonable. We quickly got a room from very polite front desk. There were several places to eat dinner that we walked to. Room was clean and comfortable. Breakfast was good had nice variety.

"Home Away From Home"

5
21/09/2015

My family and I often use this wonderful motel for weekend stays to recover from long days at the beach and riding the gorgeous bike trails on Jekyll Island. I have read negative reviews of this place and understand that not every person/family has the same experience. We have always had the best and most accommodating experiences here. There are more expensive and closer rooms to be had to the islands, but we have found through great trial and error that this Best Western is top of our list. The rooms are always very clean and comfortable. The desk staff are always helpful and eager to assist. In fact, Mary Anne (hope I got that correct) saved us a bundle of money by letting us know that our favorite restaurant was now charging ALL patrons a fee for providing the availability of prime rib EVEN IF we didn't order it! She suggested a closer restaurant similar to that one and we really enjoyed the dining experience there. The facilities at this motel are top notch...great workout area with weights and flat screens to take your mind off the pain, a computer room, great Wi-Fi coverage, excellent and clean pool, and safe restricted access through the main lobby only. The included free breakfast is awesome! Cereal, hot cakes, eggs, bacon, toast, muffins, bagels, fruit, selection of coffees, juices, cold milk, and nearly every condiment you can imagine such as jellies, cream cheese. They even had yogurt which we love. We no longer search for deals when we are spending a weekend on the islands. We simply find the site offering the best deal HERE and book. That simple!

"RUN!"

2
21/09/2015

THIS HOTEL Looks great from the outside except the lizards every walking with you everywhere .... Beds uncomfortable! Shower sucks! Staff rude! and easy to screw up reservations- - - your better off camping

"Best Western to the Rescue!"

5
21/09/2015

I had a reservation at the Microtel at this same exit off I-95. When I saw the inside of the Microtel and went as far as looking at the room, I quickly drove to the Best Western to see if they had a room. This was after 4 on a Saturday night and the three other hotels I had tried across the street from the Microtel were all booked. To Microtel's credit, the clerk cancelled my reservation without charge. The Best Western has been a good experience in the past but in light of seeing the Microtel I felt like I was in Shangri-La!

"Hotel nice. Night staff awful"

3
16/09/2015

When we arrived there was a couple in front of us waiting and no one at the front desk. We sat there at least 15mins waiting. There's no bell and saying hello loudly did nothing. Then the night desk guy finally comes out of the breakfast area. In another room. And is on the phone. Very obviously a personal call because he says hold on and then finally says I'll call u back after having to talk to me for more than 2 minutes. They cancelled our online reservation because we weren't there by 6. But of course could give us a room but not at the price we made the reservation for. No phone call. Nothing. Convenient wouldn't u say??? So we ended up paying $25 more a night for the same room. Cuz it was 1am and we were tired and didn't feel like driving around for a better place. 20mins later I have to come down for sheets for pull out couch and guess who wasn't there. Again. I waited another 10mins. He comes back out of the breakfast area. On the phone again. What the heck. I asked if there was anyone else working he said no just me. So I said well don't u think u should be here at the desk then??? No reply and just gets me the sheets. So yeah the hotel is nice just don't show up late and expect someone to be there. However the next night there was an older lady at the desk and she was always available.