Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
I first walked in the room and it wasn't cleaned from the last person, then when i brought it too their attention they came up took the sheets off and left them outside the door and didn't actually clean anything since the front desk lady "didn't know where the cleaning supplies were" then i had to go down and get the sheets from the front desk because she didn't bring them up or put them on and when i went to put them on she also gave me the wrong size. The bed was also caked in dust which i accidentally came across when i tapped my hand against it to see a big cloud fill the air from it. To add to all of that they left stuff in the fridge from the previous guest and didn't restock the bathroom with towels or anything else either.
Dear C f, Please accept our sincerest apologies for the unacceptable condition of your room upon check-in. We are deeply disappointed to learn that your room was not clean, and we understand the frustration and inconvenience this caused you. There is no excuse for the room not being prepared to our usual high standards, and we are taking immediate steps to address this issue with our housekeeping team to ensure this does not happen again. We are reviewing our procedures and implementing additional checks to guarantee that all rooms are thoroughly cleaned and inspected before guest arrival. We value your patronage and are truly sorry that your experience fell short of your expectations and ours. We understand that a clean and comfortable room is essential for a pleasant stay, and we regret that we failed to provide that for you. We hope you will give us another opportunity to provide you with the exceptional service you deserve. We are committed to regaining your trust and ensuring your next stay is a truly positive one. Please feel free to contact me directly at (325) 884-1011 or [email protected] if you would like to discuss this further. Again, we sincerely apologize for the inconvenience and disappointment you experienced. Sincerely, Jylina Evans General Manager Best Western Plus
I just want to share my experience at this hotel. I have to say it was very good. The manager, Jylina, is very attentive. When I stayed, my TV wasn't working, so I called the front desk at 9:00 PM, and within 15 minutes, the maintenance staff arrived at the hotel and fixed my TV. The rooms were clean, and the service was excellent. I definitely recommend this hotel!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do apologize for the television not working properly during your stay, but it was a pleasure to be of assistance to you at the time of need. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 325-884-1011. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jylina Evans General Manager Best Western Plus Big Lake Inn
The elevator was out, which put me in a bad mood. A prior review said it was out last month, but it didn't list a specific date. I'm listing August 15, so make a note when it gets repaired. Fresh finishes. Looks new, but open about 8 years. (The desk chair works and has some spring, which is not the case in all hotels.) Beautiful lobby & breakfast room. Tiny pillows. I hate that. For a "plus," and an expensive one at that, I expect King or Queen-sized pillows. My room (even number) overlooked a service yard. The trucks were loud until at least 10 p.m. and started again at 6 a.m. The card in the room says ice and vending is available in the room by the elevators on each floor. Second floor room was empty. The indoor pool was closed for maintenance. The elevator is broken. Is this a pattern or a coincidence. Someone post a review when you notice one of them gets fixed. I wish fridge had freezer compartment. Top-notch mattress! Remote t-stat gives good temp control. Good breakfast. Neat trick to use moist towel to keep biscuits from drying out. Tall ceilings. A good amount of light with a bright one in the ceiling by the door. The shower head is high up, about 7 feet, which I like.
Hi Mr Allen, First off, on behalf of our entire team I'd like to apologize for not exceeding satisfactory of your stay, I have to say it is very much so a coincidence. We have been waiting for parts for the elevator, and that is out of our hands. I wish we had more control on the elevator situation. When it comes to the swimming pool, again waiting on a part, should be up and running in a few days. Our pillows are hotel standard pillows. I do apologize for not having a ice machine on the second I will look further into that. I do have to agree with the loud noise from these big trucks though, perks of living in an oil field town. Thank you for your great and honest feedback, it really helps us for our future guest. We hope to see you again. If you ever need anything in the future don't hesitate to contact me. General Manager Jylina Evans (325) 884-1011 [email protected]
Best option for a stay in Big Lake. Not the best price, but the best location. I wanted to us the fitness center but could not due to a guest already using the instrument. The breakfast was really good. Staff was friendly. Internet was a lot more stable than other places in the area. The inter net was also a secure connection unlike what you normally see.
We are delighted to hear that you consider us the best option for a stay with us, and that you appreciated our location. It's also wonderful to know that you enjoyed our breakfast, found our staff friendly, and experienced stable and secure internet – a feature we take pride in, especially knowing the connectivity challenges in the area.
thank you highly recommended the BW hotel. good attention very clean good job thanks? Muy buen hotel muy bien recomendado. La limpieza la limpieza el restaurante el personal mucha atención el internet muy devil
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus in Big Lake. It is always a pleasure to receive positive feedback. Providing the highest level of hospitality is our number one priority and we thank you for recommending our hotel. We appreciate the remarks on the cleanliness . Here at Best Western Plus in Big Lake, Texas, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Gracias por tomarse el tiempo para contarnos sobre su experiencia en Best Western Plus en Big Lake. Siempre es un placer recibir comentarios positivos. Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y le agradecemos por recomendar nuestro hotel. Agradecemos los comentarios sobre la limpieza. Aquí, en Best Western Plus en Big Lake, Texas, nos esforzamos continuamente para superar sus expectativas. Gracias nuevamente por compartir su experiencia, y esperamos poder servirle en el futuro. Sincerely, Caleb Chaney Assistant General Manager Best Western Plus - Big Lake, TX [email protected] (325)884-1011
Second time we stayed here. It in my opinion the best place in town to stay. It is clean and friendly. We found it quiet. It is easy to get to. The breakfast was about what most hotels offer now.
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus in Big Lake. It is always a pleasure to receive positive feedback. Providing the highest level of hospitality is our number one priority and we are thrilled you had a good night sleep and honored to think we are the best place in town. Here at Best Western Plus in Big Lake, Texas, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Caleb Chaney Assistant General Manager Best Western Plus - Big Lake, TX [email protected] (325)884-1011
Clean rooms, well kept hotel. Staff is super friendly. It's quiet, I don't hear the people in the rooms around me. Perhaps they're sleeping like I am. Lots of pillows. Was visiting family in town and this sure beat the sofa bed. I've stayed her multiple times. A little on the pricey side, but the entire town is like that. Strangely, since it's the middle of nowhere. But the overall experience is something I would love in all my hotel stays.
We appreciate your great review :)
My number one choice hotel when travel, never have any problem with best Western In Big lake. Overall excellent comfortable. This is one of our favorite hotels. We have stayed here multiple times and it has always been a great experience. The location is great, lots to do. I highly recommend this hotel
Thank you for your kind words, thank you also for choosing to stay with us. You are important to us, we value all your thoughts and feedback. We hope you have an amazing weekend. We look forward to seeing you again soon..
It was clean with enough electrical outlets and towels. These are often a problem but not here. Very friendly reservations and check in. Breakfast was the typical not much to brag about but it was a starter for the day. Parking was good and well lighted.
Thank you Sir for the awesome review, we are glad to hear you enjoyed your stay. We work hard to meet the needs of our guests and hard work pays off. We hope you will stay with us again. Have a great week and thank you again.
I slept great! The bed was comfy with nice new appearing linen. The room was very very clean. The staff was wonderful. Great location right off the main highway with a few decent local restaurants nearby. I will stay here again!
Thank you for staying with us. Thank you also for the great review. We are excited your stay was a good one, We value your feedback, you are important to us. We hope to see you again soon, Have a great week and thank you again.
Big Lake was located well as we were bird watching in the area, as we wanted to be close to Mertzon the next morning. The hotel was clean, quiet, well-appointed and appeared pretty new. The room with a king bed was roomy, with a sofa and desk chair. Well-lit also. Next time I'd ask for a room away from the highway as there was some noisy truck traffic, but we did not notice it after about 10 p.m. We did not eat breakfast but it looked fine and well-stocked. Check in and out were quick.
Thank you for staying with us. Thank you also for letting us know how we are doing. We are glad to hear your stay was a good one. Thank you for all your kind comments I will pass them on to my team.We hope to see you again soon. You have an amazing week and thank you again.
Upon arrival I was not greeted and employee sat on her phone until I got up to the front desk... this was a common habit upon all the employees here. No one was ever standing up ready to help anyone. They hid behind the corner on their phone... During my 3 night stay I had to get 4 different keys because they kept NOT working!- and they weren't put up against electronics to deactivate them.. I stayed in a king suite and there were stains on the sofa bed, toilet paper had barely any on it and there were poop stains on it. I went downstairs after noticing it and asked for a different roll and two more towels to fit my family of 4. Girl didn't really acknowledge the fact the room was not clean. We also did not have a sticker that other doors did that said cleaned and sanitized for your protection.. and that was clear! Cleaning services were never offered the entire stay and they were very loud cleaning other rooms and slamming doors.. Also not happy I spent 400$ and prepaid for this hotel so it wasn't able to be cancelled. We drove 5 hours to be with my working husband and the pool was broken and ICE cold and maintenance never showed to look at the issue. So my kids were VERY upset and I was upset with the cost and talk about being able to swim and not get to when we got there. When I asked about the pool issue the employee snapped an attitude and said idk what to tell you there's no one I can call and idk when maintenance is coming it's been broke for weeks. This would have played a big role in staying at this facility.
We are sorry and do apologize Ms. Montgomery that you did not enjoy your stay. Thank you for letting us know your concerns, you are very important to us and we value all your feedback. This is how we learn and improve our service to you and all of our guests. I have discussed with my team the proper time and place to use a cell phone, again thank you for bringing this to my attention. We are sorry for the inconvenience of having to come to FD to replace keys locked in room and pool area, we will definitely try to come up with a solution to make this more accessible to our 2nd and 3rd floor rooms. Thank you for this inspiration and idea. I would also like to apologize that your room was not to your liking, we would have been happy to move your room to another if you would have let us know you were not comfortable. We work very hard to meet the needs of all our guests because you are important to us. We do our best to let all guests know at time of reservation and or check in that our pool is not heated. I do apologize if anyone on my team spoke to you in any way except a professional manner and have followed up and discussed this with them as well. Again, we would like to apologize to you and your family and are truly sorry to you that your stay was not a great one. Thank you for all your feedback and for taking the time to let us know about these things. We do hope you will stay with us again and give us another opportunity to provide you with a good, comfortable and relaxing stay. Have an amazing week and thank you again.
Good hotel great place in a remote area. Friendly staff. Comfortable rooms great location next to hey and restaurants. Very nice hotel in a smaller community. Will stay again if need be. I recommend this
Thank you for the great review. Thank you also for choosing to stay with us. We are glad to hear you enjoyed your stay. We do work hard to meet the needs of our guests and to make you feel at home. We hope to see you again sometime, have a great day and thank you again.
When in Big lake this is the only place I will stay unless they are booked full, and most of the time they are booked , so call ahead and get your room. The staff is always accommodating and friendly . the beds are comfortable and always feel at home here.
Thank you for choosing to stay with us, We enjoyed having you. Thank also for letting us know how we are doing. We are working hard to meet all of our guests needs as well as keeping you safe in these uncertain times. We look forward to seeing you again soon. Have an awesome day, thank you again.
Highly recommend this hotel. It's clean and the staff is amazing. We went during Covid, so we were unable to try out the all the amenities, but the staff went out of their way to make sure we felt welcomed and safe!
We are grateful that you chose to stay with us. You are important to us and we value your feedback. Thank you for your kind comments. I will pass them on to all the team. We do work hard to meet the needs of our guests and work very hard to keep you safe. We are glad to hear you enjoyed your stay. We look forward to seeing you again soon. Have a great weekend and thank you again.
This hotel is amazing. From the second you walk in the door to the second you walk out. Every staff member is friendly and helpful, and goes out of their way to make you feel right at home. Rooms are very clean, breakfast was great, the lounge was amazing
Thank you so much for the great review. We do work hard to meet our guests needs and are glad to hear you enjoyed your stay. We hope to see you again soon. Have a awesome day and thank you again.
this facility was very well run and the rooms are very comfortable and the staff was very helpful, you can tell they care about the customer and do all they can to make you feel at home . The beds are very comfortable.
Thank you sir for choosing to stay with us. Thank you also or taking time to let us know how we are doing. You are important to us and we value all your feedback. We do work hard to make your stay a great one. We hope to see you again soon. Have an awesome day and thank you again.
We were in Big Lake to visit a dying relative. Emotions were high but Angela (the manager) helped use more than any other facility we've stayed in! This is a very friendly and helpful BW! It was clean, safe and comfortable as well!
Thank you for your kind words. Thank you for choosing to stay with us. We did enjoy having you. We do work hard to meet all the needs of our guests and are glad to hear your stay was a great one. We look forward to seeing you again. Have an amazing Christmas and a great day. Thank you again.
Great stay from start to finish. Entire staff was pleasant and helpful. Angela was great! Will definitely stay here again. Extremely comfortable and clean. They put the plus in Best Western plus. The breakfast was delicious too.
Thank you so much for the amazing review. Thank you for choosing to stay with us. We did enjoy seeing you and are glad your stay was a great one. We do work hard to make all of our guests feel at home. We look forward to seeing you again in the future. Have an awesome day, a beautiful Christmas and thank you again. Angela Quintero
Big Lake Best Western is always a pleasant end to a rough work day. Super clean and super friendly and helpful staff. Good start to the day as well with a great breakfast selection and super clean. Would definitely recommend if working in the area.
Thank you so much for your kind words and for choosing to stay with us. We do work hard to meet the needs of our guests and to make your stay is a great one. We are glad to hear you enjoyed your stay and hope to see you again soon. Have an amazing week and thank you again.
This hotel was perfect from the location to the front desk, the rooms was well maintained and clean the beds was comfortable, the internet was fast and upon leaving the breakfast was great and the staff treated us like family.
Thank you so much for your kind comments. And thank you for the great review. We take pride in meeting the needs of our guests. We are so glad you enjoyed your stay with us. We look forward to seeing you again. Have an amazing weekend and thank you again.
This is a great hotel. Staff is very friendly and very helpful. Very clean, quite and I would defiinately stay here again. Rooms spell good and up to date. The price is average as long as you have thier rewards program which is really good.
Thank you so much for your 5 star review. We are pleased to hear you enjoyed your stay with us. Your business is important to us and we take pride in meeting the needs of all our guests. We hope to see you again soon. Have an amazing day, and thank you again.
charged $200.00 for the night, in a 3 star motel with a 1 star breakfast. checked in at appx 5pm , mud in lobby and hall ways, when i checked out same mud not cleaned up. work up with a sore back sorry mattress for 200$, hdcp room but toilet to low not for hdcp, other wise room clean. breakfast cold watered down eggs, meat from a roll also cold, no biscuts for cream gravy, frozen potatoes. would expect a real meal for what i was charged. manager did call me and said she would get things corrected, and would insure i do not have to pay such a high price, but i told her u got me once never again
We are sorry that your stay was not up to par. As we discussed our prices do reflect all hotels in this area. We hope you do find accommodations that better suit you next time you are in our area. We do have a lot of oilfield traffic in and out all day; so yes, the floors do get tracked, we do clean them several times during each shift, and will work harder to do this more often.We offered ham, eggs and croissants on the morning you had breakfast with us. Our eggs are real and the ham is not processed. We do apologize we could not provide you with a made to order breakfast, and that you did not enjoy what we offered. We are working to better our breakfast selection. We thank you very much for your feedback, it does help us to provide better service and learn how to better meet the needs of our guests. We value your opinion and any and all feedback you provide. Have an amazing day. Thank you again.
From the maids to the manager Christina, the attitude and the service were above reproach and the most customer concentric company I have seen in a long time. I would highly recommend whether you are staying one night or weeks in Big Lake that you make this hotel your regular stop. This is by far one of the cleanest hotels with the nicest and most courteous staff you will ever experience. They actually care about your stay and your experience. A must see and experience property and staff.
Jeff! I cant believe my response never went through! I cannot thank you enough for this kind review! I did pass it along to my staff and they were very please to hear it! It means the world to us that you have taken the time to review our property, its always a pleasure hearing from you!
Great hotel, a little pricy for Big Lake, however well worth it. Great service, clean, great breakfast. I have stayed at most every hotel in the area, Best Western Plus in Big Lake is by far the best hotel in the area.
We thank you kindly for leaving such a wonderful review! We are glad to hear you enjoyed our hotel, we hope to see you again at our Best Western Plus Big Lake Inn!!
I was really happy with the hotel room was very clean internet worked well bed was really comfy definitely will come back next time I'm in the are. Oh and the breakfast was great different variety not the same as the other Best Western.
Thank you for leaving us such a kind review! We are glad you enjoyed your stay with us and hope to see you again! Christina Juarez
Stayed in room #103. Reserved ahead rate was $125 Plus Taxes=$140. This is a newer hotel but rooms show sub par workmanship, especially with a "plus" designation. Large room but no way to keep parking lot lights from coming in around curtain edges. Breakfast was not up to usual BW standards. Offered burnt toast and cold eggs.
I apologize that we did not meet your expectations. We do make sure to keep up with all BW Plus Standards and try our best to go above and beyond that. Our Full Hot Buffet breakfast is always a work in progress for us and we take any help in making it the best for our guest! We hope you can give us another try in the future, we are always a call away for any of your needs! Thank you again for the review, we use it to improve the services offered to our guest. See you next time! -Christina Juarez
We really enjoyed our stay. There was just enough space for my kids and I while we visiting my husband who is working in the area. We loved the indoor pool and breakfast was the best. If you need to just get away, best western big lake will help take care of your relaxation.
I would like to thank you so much for taking the time to leave us such a kind review! We are so glad to hear you enjoyed your stay! We look forward to seeing you next time you're in Big Lake! -Christina Juarez
In town for bussiness and the town is packed. The room was clean, the staff was friendly, everything I could ask for. Good quality breakfast. Close to resturant and fuel, book early, I checked out before 10 am and they were already booked for the day.
Just stayed at this property for a couple of days and it was pretty comfortable. The overall property reminded me of a Holiday Inn Express. Rooms were new and comfortable, great internet and the housekeepers did a fantastic job. I didn't have the breakfast while there but it looked like it was busy and people were enjoying it. The only cons were minor; - face cloths were clean but dirty, I guess the oil fields (which this hotel caters to) is extremely tough on the linens and bleach can't return the whiteness. Not a big deal as the towels and face cloths are clean. - a major distraction, the elevator buzzing sound on each floor. I have never heard an elevator buzz when it reaches your floor all the way down the hall. The poor people near the elevator must have been driven crazy all night. Overall, a pretty good hotel, my biggest complaint is the super loud elevator buzz when it reaches each floor. Management, please lower the volume, guests will be so much happier.
Thank you so much for your response Jeff!! We will take a look to see if we can lower that elevator chime! We thank you for allowing us to work on this issue! I'm glad to hear that you enjoyed your stay here with us, we are looking forward to seeing you again! We've teamed up with our suppliers to take a look at our products so we can get the best product to ensure our linens come out nice & white! I thank you again for your feedback!
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