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Best Western Hotel Garden Inn, Bentleyville

4.5/5  - basé sur 284 notations.
101 Gosai Drive, 15314-1049, Bentleyville, United States - Ver el mapa

Ubicado junto a la carretera interestatal 70 en el corazón de Bentleyville, Pensilvania, el Best Western® Garden Inn proporciona unas confortables instalaciones y una magnífica relación calidad-precio a poca distancia en auto de la Universidad de California en Pensilvania, el Douglas Education Center y la vibrante Pittsburgh con los partidos de los Pirates, los Steelers y los Penguins. Durante su estancia en el Best Western® Garden Inn, no olvide acercarse a la cultura local y las vibrantes atracciones del casino e hipódromo Meadows, el centro comercial de tiendas directas de fábrica Tanger Outlets y el parque de atracciones Kennywood y Sand Castle. Además, la ciudad de Pittsburgh, situada a menos de una hora de distancia, es un fantástico lugar para una visita de un día que le permitirá recorrer el recinto Heinz Field o la?Casa de la Cascada de Frank Lloyd Wright, declarada como Lugar Histórico Nacional. Los huéspedes de este hotel de Bentleyville, Pensilvania, tendrán a su disposición 83 habitaciones y suites equipadas de forma muy completa con microondas, nevera, televisión por cable con HBO® y acceso gratuito a Internet de alta velocidad inalámbrico. Entre otros servicios del hotel se incluyen desayuno caliente completo gratuito, piscina cubierta climatizada, gimnasio y servicio de lavandería. Los huéspedes en viaje de negocios que se alojen en este hotel de Bentleyville apreciarán especialmente los servicios de negocios del hotel y las salas de reuniones con capacidad para un máximo de 20 personas, además de la fantástica ubicación junto a las distintas organizaciones locales, entre las que se incluyen el parque empresarial Donora, el parque empresarial Monongahela, el parque industrial California, el parque empresarial Speers y el parque empresarial Alta Vista. Nuestro hotel está situado asimismo junto a una gran variedad de compañías del sector del gas y la explotación del yacimiento de Marcellus Shale desde la autopista. Convierta su próxima visita a Bentleyville en una experiencia inolvidable reservando su estancia en el Best Western® Garden Inn hoy mismo y ahorre. Nuestro cordial personal y nuestras cómodas habitaciones están totalmente preparados para darle la bienvenida.

Best Western

Hotel Garden Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 284 huéspedes
NOTA EMITIDA
Excelente
178
Muy bueno
73
Normal
19
Malo
10
Pésimo
4
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
16
De negocios De negocios
37
En familia En familia
132
En pareja En pareja
68
En solitario En solitario
22
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great stay"

4
10/07/2018

Room was clean, comfortable. Breakfast is good. Only negative was wet carpet under in-room air conditioner that had not been noticed by staff. When this was brought to their attention, they addressed the problem.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you very much for your feedback! We appreciate that you took the time to post your review. We're happy to know that you enjoyed your stay! Thank you for being our guest and we hope to have you stay with us again!

"Clean room, comfy bed"

4
09/07/2018

Beds here are SO comfy and the pressure of the shower is fantastic! Room was clean & breakfast was delicious. Only reason I didn't rate 5 circles was because of Marie at the front desk. She made eye contact maybe twice and I'm sure her face would have cracked if she smiled. Didn't make us feel welcome at all.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your review! We're so pleased to know that you enjoyed your stay! We apologize that you didn't feel welcomed; we will address this issue,as we want all of our guests' experiences to be positive. Thank you for being our guest and we look forward to your next stay!

"Great Stay"

5
24/05/2018

Overall, neat, and clean. We had a reservation so all of our paperwork work was printed and ready for us to sign. Easy, fast check in. Our room was large, and updated. Bed was comfortable, and everything worked. I highly recommend this property as you get real value for your money!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your great review! We're extremely happy to know that you enjoyed your stay with us. Thank you for your recommendation and we look forward to your next stay!

"Educate your staff."

1
19/05/2018

Check in was a mess. Brown foam came from inside the hot tub drain. Staff was discouraging. Elevator was broken as well as the high speed internet being down. It's is a disaster trying to get to the location. Anything we needed from front desk we had to get ourselves. The pool operational time and rules were ridiculous, not to mention a film on top of pool water. We choose that location specificalloy for the pool and hot tub room.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We apologize that you didn't enjoy your stay. We take these issues seriously and will address them with the appropriate staff. We apologize if there was any inconvenience of the elevator being down, as your room was on the first floor. The power had gone out and only came back on partially for awhile, so it was down for a few hours. Our pool is opened from 8am to 10pm and standard rules are posted. Thank you for providing your feedback!

"Nice quiet hotel"

4
12/05/2018

I stayed here with my wife and son, it was quiet (even though it is close to highway and close to a construction site where they are rebuilding the highway off ramp) and we didn't hear any road noise. comfy beds, nice free breakfast and the wifi worked well. Exercise room had elliptical, treadmill, and bike, but not much for weight machines, only a leg extension and pec fly machine with no free weights.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for posting your review! We're pleased to know that you enjoyed a quiet and comfortable stay with us. Thank you for being our guest and we hope you'll stay with us again!

"Nice comfortable hotel."

5
29/04/2018

My wife and I had a pleasant stay here this weekend. All the staff we met were really friendly and helpful. It has a really convenient access from the highway. Delicious breakfast! The indoor pool looked inviting, but wet didn't get a chance to try it out.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We are very appreciative of your wonderful review! We're thrilled to know that we provided you with a pleasant stay. Thank you for being our guest and we hope that you stay again!

"Best shower of any hotel I've ever stayed at."

4
24/04/2018

Clean, comfortable rooms in a good location. The water pressure in the shower was truly the best I've ever experienced at any hotel around the world. Wish I had it that good at home. Felt wonderful after a long day.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for posting your feedback! We're pleased to know that you enjoyed your stay, especially a great shower! Thank you for being our guest and we hope to host you again in the future!

"BW Bentleyvill, PA."

5
07/04/2018

Located right off I70, but road construction makes it difficult at present. plenty of fast food outlets. The king size bed was very comfortable. Everything was very new. Pool area looked excellent. The breakfast area was large and modern.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for providing your wonderful feedback! We appreciate your comments and are pleased that you enjoyed your stay. We look forward to your next stay!

"Beautiful room, clean, great staff, but surrounded by construction!"

5
21/01/2018

Take the time to get past the construction (go through the rotary, down the road, turn left into the gas station and family restaurant area, and find your way back to the hotel). You'll be glad you did, as the front desk staff is very helpful, the place is beautiful, and the room was perfect.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your awesome review! We're thrilled to know that you experienced an exceptional stay! Thank you for being our guest and we hope to see you again soon!

"very nice"

5
30/12/2017

Stressful week, and met my boyfriend here for a night in a jacuzzi room. the room had an odd set up with the couch being right next to the jacuzzi and the bathroom only had a small corner shower which was awkward to use. staff was very nice and room was clean.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your great review! We appreciate all of your comments and are pleased to know that you enjoyed your stay. Thank you for being our guest and Happy New Year!

"Very good"

4
29/12/2017

Quite decent hotel .... should stay here ... best location ... rooms were also perfect and the hotel is in a very superb location .... the staff here are very good and impressive .... the best part of this hotel is that Walmart is just opposite .... you should visit here

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for providing your great feedback! We appreciate your comments and for being our guest! Happy New Year!

"Nice venue when traveling with pets"

4
28/12/2017

The staff was very polite and was able to add a second pet room at the last minute. Rooms are nice but carpets could stand to be replaced in the near future. The breakfast area was clean and there was a nice selection of items to choose from. We are very familiar with the area so finding the hotel was not difficult since we have stayed here often. However, for a first time guest the extensive road construction in the area might prove to be a challenge.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your great review! We appreciate your feedback and for being our loyal guest! Thank you and we look forward to your next stay. Happy New Year!

"Nice hotel with excellent breakfast"

5
21/12/2017

We stayed 2 nights here (on Nov 24, 2017 & Dec 15, 2017). The staff members were friendly & helpful both times. The rooms were very clean & the beds were comfortable. We loved their breakfast! The bacon was thin & crispy. The ham was lean & nicely cooked. Of all the BW locations we have been to, I think this hotel served the best breakfast!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We're extremely happy to hear that you enjoyed an excellent stay with us! Thank you for taking the time to post a review and provide your feedback! Thank you for being our guest and we look forward to your next visit!

"Exceptional Hotel Stay"

5
17/12/2017

My daughter and I stayed at your hotel after a concert we saw that night at the PPG Paints Arena. We weren't sure about the 45 min drive to get there but we were certainly glad we did as our room was held for our late arrival. The beds were extremely comfy, coffee was delicious and breakfast in the morning was abundant and fresh! Very happy with our short but wonderful stay. Highly recommend.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We're thrilled with your wonderful review! Thank you for your great comments and recommendation! We're happy to know that we provided you and your daughter with a comfortable and exceptional experience. Thank you for taking the time to post your review and we look forward to your next stay!

"Diva 069"

5
09/12/2017

Excellent hotel. Very clean and friendly. Good rates. Free breakfast. Has a pool and computers. Good heat. I enjoyed my stay with my family. I recommend Best Western. Best Western is the best. My first Time staying in a Best Western hotel.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you very much for your awesome review! We appreciate your great feedback and we are thrilled that we provided a wonderful stay for you and your family! Thank you for your recommendation and we hope to have you as our guest again!

"Nice stop, but complicated for BW Rewards"

4
06/12/2017

I've stayed here twice now in six months as a dog-friendly overnight mid-travel stop. Pros: this hotel is very convenient as it is literally on the side of I-70 and next to several gas stations, convenience stores and restaurants. Rooms are clean, comfortable, and up to date. The showers and showerheads are a step up from most in this price range, although the bathrooms themselves are a little cramped. You get a few extra amenities like a shower cap and lotion, although they rely on the shampoo/conditioner combo which is disappointing. The tv has plenty of channels, pillows are a nice size, and I didn't feel that the heater was loud. The breakfast is very good--it's your standard BW eggs, waffles, yogurt, cereal, sausage, and juice, but it is executed well, stocked and served hot until 10:00 a.m. The eggs were delicious, not rubbery patties like some of the hotels, and the white coffee cup lids actually stayed on securely, unlike the black lids most of BW hotels have used, which have a tendency to pop-off or leak. They have an indoor pool, but if you want an outdoor pool during warm weather, you can use the one at the hotel literally across the parking lot. Their workout room is nicely appointed for a smaller hotel. They have a little concessions area in case of late night munchies that is a bit nicer than vending machines. The front desk clerk was pleasant. The central reservation line didn't notify her that I requested a dog-friendly room, so she waived the fee since she had already printed out the form. Cons: If you are sensitive to smoke, be careful to get a room close to the center of the hotel and only use the lobby entrance. The stairwells were incredibly warm and reeked of smoke. Once you proceeded to the hallway, it was fine, and my non-smoking room didn't smell of smoke at all either stay. But unless you use the lobby, you must enter/exit through the stairwell to get to the hallway and your room, and it was really bad. The grass and parking lot on the sides of the hotel had plenty of cigarette butts, and there were guests smoking literally in front of my car. Make sure you park away from the stairwell doors and only use the lobby during cold months. I don't remember the smell being as bad when I stayed during warmer weather, but there were still many stray cigarette butts. My bigger compliant is that neither of my stays were posted to the BW Rewards system. Both stays (with advance registrations, once directly with the Garden Inn, both times notified post-midnight check in) were listed as cancelled on the system. I called corporate and got the stays credited. They investigated and said I was reported as a no-show for both stays, cancelled in the corporate system, then never posted correctly when I arrived. Again, I was clear about my anticipated check-in time, I had email confirmation of the reservations, the staff had the rooms ready for me when I arrived, and there was no delay processing my payments. Because it's happened twice now at this hotel, while other BW's have handled the same issue without my intervention, I have to question why.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your detailed review! We appreciate all of your comments and are pleased to know that you experienced a nice stay. I apologize for any issues with you BWR, because if your BWR was attached to your reservation, your points should've automatically posted. Thank you for being our guest and we hope you stay with us again!

"Visiting Relatives"

4
01/12/2017

We have stayed at this hotel a number of times over the last 10 years as we visit relatives in the Bentleyville area. The relatives are in Roscoe and Belle Vernon so when we stay here we are in between. The hotel is always clean and comfortable with good service.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you very much for your wonderful review! We are extremely grateful for you loyalty and very pleased that we provide you a great place to stay while visiting relatives! Thank you for being our guest and we look forward to your next stay!

"Very satisfied"

5
20/11/2017

I brought my 77 year old mother up to PA for a family funeral. The staff was extremely patient and helpful. The room was clean and comfortable. Due to her health, I doubt we will ever get up there again but if we do, we will definitely stay there again! Great hotel and great price. I only give a "very good" for sleep quality because there's no place like your own bed! lol!! Thank you for your hospitality and all of your help!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We greatly appreciate your wonderful review! We're pleased to know that you experienced a comfortable stay. Thank you for taking the time to post a review and for being our guest!

"Hotel is tops on my list"

5
26/10/2017

Very nice and the location is right off the highway. The hotel offers drinks 24 x 7 in the break room where the tables are, Breakfast is really nice. The lady at the front desk will give you a nicer room if available.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your wonderful review! We're thrilled that you enjoyed a great stay! Thanks for being our guest and taking the time to post your review!

"Best Western Garden Inn Bentleyville"

4
20/10/2017

Very nice accommodations and hotel staff. Beds were comfortable and room was well maintained. Early check-in was requested and granted. Breakfast bar was good. Reasonably priced. Will stay here again in the future.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your great review! We're pleased that you enjoyed our accommodations. Thanks for being our guest and we look forward to your next stay!

"Best Western Bentleyville"

3
19/10/2017

Rooms are clean. Amenities (gym, pool) are in good repair and accessible. Opportunity to hang out after hours in lobby. Road construction leading to the hotel should be completed soon. Noise level was not noticed in our room.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your review! We're pleased that you experienced a quiet, clean, and comfortable stay! Thank you for being our guest and we look forward to your next stay!

"Best Hotel Stay"

5
16/10/2017

10/10! The staff were friendly and greeted me as we came and went, the hotel and room and pool and breakfast area were always clean, the beds were warm and comfortable, the room is extremely well insulated, and the AC/Heating unit worked great. Even the conditioning shampoo was top notch at making my hair look great after a dip in the pool. My group and I never felt unwelcome, even though we stayed up in the breakfast area until 2am. I will say this has been my best hotel experience ever and I will probably be choosing Best Western from now on!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Wow, thank you so much for your awesome review! We're beyond thrilled that we provided you with a wonderful experience! Thank you for being our guest and providing your feedback!

"My Go to hotel for Southwest PA"

5
16/10/2017

I stay here all the time when I pass through SW Pennsylvania on my way to and from Indiana & New York. It's right along I-70 and in close enough to the National Parks I visit and it is pet friendly. The hotel just underwent a remodel on the interior. The staff is very friendly and helpful. The amenities suite my needs.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you very much for taking the time to post your great review! We truly appreciate your loyalty! Thank you for being our guest and we look forward to your next stay!

"Best Western Bentleyville, Pa."

5
13/10/2017

Our stay at the Best Western in Bentleyville was very enjoyable, The hotel was clean, the service was very good, the bed was excellent, breakfast was very good with an excellent selection, and the staff was attentive to out needs.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for all of your wonderful comments! We truly appreciate your feedback and are thrilled to know that you enjoyed your stay! Thank you for being our guest and we look forward to your next stay!

"Hotel that feels like home!"

5
12/10/2017

The hotel has a "Home Sweet Home" feel, I stayed for a few nights and was treated with kindness, my stays were mostly for taking my Dad for hospital visits and surgery, the employees remembered us every time we would show up for a night or more.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your wonderful review! We're pleased to know that we provided a welcoming and comfortable stay for you and your father. Thank you for being our guest!

"Great Stay"

5
02/10/2017

We had a family event that we drove up for and staying at this BW just added to our short adventure. Staff was great, enjoyed use of the indoor pool and everything was clean and appealing. Recommend this hotel very highly for business or pleasure.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your awesome review! We're thrilled that you enjoyed your stay with us! Thank you for being our guest and for your recommendation!

"Short but nice."

5
22/09/2017

We checked in and then went to visit friends. It was a short stay but it was nice. The hotel was clean and the staff was very courteous and helpful. Looking forward to returning someday to visit our friends again.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank your for your 5 star review! We're thrilled that we provided clean and comfortable accommodations while you were in the area to visit friends. Thank you for being our guest and we look forward to your next stay!

"Excellent stay for local family reunion"

4
22/09/2017

For the most part the hotel is an excellent place to stay. The hotel staff were very friendly courteous and attentive to our needs. Only problems for anyone traveling with a disability the disability rooms in this facility are cramped but accessible for the most part. The rooms need to be a little bit larger for adequate spacing of the furniture in the room environment for mobility purposes.. Hotel staff was eager to share stories and history of the surrounding areas and also their life stories and for those that came to this country to seek a better life.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your feedback, we truly appreciate it! We're grateful for your compliments and comments and will look into the floor space issue in our accessible rooms. Thank you for being our guest and we look forward to your next stay!

"bwgarden inn"

5
18/09/2017

clean nice large room breakfast what you would expect from bw the wife asked for gravy for her biscuits which wasn't on the menu the gentleman on duty went and got her gravy she was so happy small town

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your great review! We're pleased that you enjoyed your stay with us. Thank you for taking the time to post your review and we hope to have you as our guest again!

"They make you change your own bedsheets..."

1
17/09/2017

So my stay at this disaster they bill as a 2.5 star hotel has just begun. I am returning from attending my cousins funeral. All in all over the past three days I have been on the road for nearly 30 hours. I chose this hotel because it was pretty highly rated by reviewers, and I just need d a clean place to sleep before driving the rest of the way to Philadelphia. Alas, my dreams of a clean room were just dreams. . First, although I hadn't seen anything on Hotwire or the hotel mobile website about them allowing smoking inside, they did and they stuck me in a smoking room. And anyone who has made we had the misfortune of staying in a smoking room knows how horrible the odor. Not even ozone or the fancy all natural spray that works like ozone can take away that smell. But I figure, I'll tough it out. I've been known to smoke, although I do not smoke inside houses or rooms because it's gross. Then, being exhausted from a trip that began early this morning, I start getting ready for bed only to discover that it did not seem that housekeeping had changed any of the bedsheets. I found hairs on pillows on both beds (took picture evidence) and also one of the decorative throw pillows had a disgusting spit stain on it (also took picture). So I go down and ask if I can be moved or get new bed sheets. Unfortunately it seems they are all booked up. So the front desk lady just gives me sheets and pillow cases so I can go change the sheets on the bed myself. She didn't offer anything else, except to talk to the manager about it. So then I, who am beyond irritated and tired, have to ask for gloves since it appears I have to change the sheets myself. I will say it wasn't the front desk lady's fault the room wasn't clean. Nor was it her fault that it appears upper management is too cheap to have a housekeeper on for night duty. However, she did not really offer any help other than to give me gloves and sheets. I was expected to just take care of it myself. I paid to stay in a clean room which essentially means I am contributing to this lady's earnings while she just sits behind the desk and also the house keepers', who were apparently too lazy to actually clean this room or at the very least put new bedsheets on even one of the beds. earnings. But they didn't have to do anything. I will be contacting the manager because I will be requesting a refund. I shouldn't have to do the employees work when I pay to stay there

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
First, we offer our condolences and sympathy for your loss. Obviously, this was an exhausting and difficult trip. We apologize that you weren't satisfied with the cleanliness of your room. We take these complaints seriously and have investigated your claims. The last day that room was checked out of, our long term, trusted employees stripped the dirty linen and cleaned the room. We apologize if there were hairs that stuck on the linen from the laundering process. You reserved the smoking room; we didn't choose to put you in one and we apologize that were sold out and couldn't accommodate your request for a non smoking room. Thank you for your detailed review.

"Comfort!"

5
22/08/2017

Clean, up to date and friendly employees. The only thing I haven't experienced is the pool due to lack of time. I've stayed here several times before and have never had a bad experience! It's close to Rt 70 for easy access and also has easy access to a couple of restaurants, but country roads are close too.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your wonderful review! We're happy to know that you've experienced comfortable stays with us! Thank you for being our guest and we look forward to your next stay!

"Mrs. Jennifer Mitchell"

2
19/08/2017

Hotel staff very friendly when we checked in. In the middle of the night I felt a bite. Checked under the covers to discover a flea on my leg. I flushed it down the toilet then inspected the rest of the king size bed. I found 6 more on top of the blanket. Pulled the blanket off bed and away from bed and inspected bed. Did not find anymore so tried to rest as it was 2am. Got up to use the bathroom and had 3 more fleas jump on me on to the way to the bathroom. Put them in cup with water to show receptionist. She seemed very uninterested and I asked when a manager would be in. She said maybe 10. I asked if room 124 was a pet friendly room she said she didn't think so. She wrote down fleas in room 124 and said she would give to manager. Hung around until after 10 hoping to speak with a manager but no one showed up to the room. I advised the young lady that perhaps housekeeping should wash the blanket that I have pictures of fleas on. Very disappointed with nonchalant attitude of front desk and apparently the manager. Would've been nice to actually speak to someone in charge or at least be made to feel like they cared or would rectify the situation for future guests. They sure were quick to slip the bill stating my credit card would be charged under my door!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your review. We apologize that you weren't satisfied with your stay. The manager was in, but not aware that you wanted them to come to your room. You never asked when you checked out to speak to the manager. Upon your check out, the room was thoroughly inspected and no fleas were found anywhere.

"Pet Friendly hotel, very clean and friendly"

5
18/08/2017

I have been staying at this Best Western for the past several years as it's the only hotel in the area that is pet friendly. Hotel is very clean and the staff is very friendly. Also offers a buffet breakfast.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you so much for your great review! We appreciate your loyalty and look forward to your next stay!

"Three Night Stay"

3
17/08/2017

Disappointed in housekeeping and weak breakfast selection. Beds were not made after first nights stay and tissues were empty upon arrival and not replaced the next day even after putting empty box on sink. Bed sheets and pillow cases were not changed during three night stay and possibly not changed after previous guest checked out.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We apologize that you weren't satisfied with housekeeping during your stay. These issues have been addressed with our housekeeping department. I can assure you that the sheets were changed from the previous guest as our laundry department strips all of the linens from all of the checked out rooms. Thank you for your feedback as this helps us to continually improve. We hope that you'll be our guest again!

"Comfortable, nice, clean hotel"

5
14/08/2017

Hotel is nicely maintained. Clean, comfortable rooms. Clean, modern decor in the lobby and public areas. Exterior of hotel is nicely maintained and inviting. Friendly, helpful staff. I recommend this hotel.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you very much for your awesome review! We're thrilled that you enjoyed a clean and comfortable stay, as this is our goal. Thank you for being our guest and for your recommendation!

"Another Great Stay!"

5
14/08/2017

Best Western is by far the best value and nice stay for the price of the room. I've stayed at various other chains for my business twice a month and other than a few small things, I've always enjoyed quality stays, especially at this hotel In Bentleyville, Pa. The breakfast is well stocked, thoroughly cooked and an enjoyable meal. The rooms are updated and the bed sleeps even better than my bed at home. The Internet is a bit slow and sometimes the HD channels will lag, but I've had worse experiences at the high price chains when the area I was working did not have a Best Western.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We're grateful for your wonderful review! Thank you for being our guest and providing your feedback!

"Good value. Professional service."

5
09/08/2017

I enjoyed my stay at this clean, comfortable and professionally run property. The price was very fair for what I received in return. I will consider staying at this property on any upcoming trips I have to the area.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We greatly appreciate that you took the time to post your wonderful review! We're pleased that you enjoyed your stay! Thank you for being our guest and we look forward to your next stay!

"Jubilee in Pittsburgh"

5
06/08/2017

I was enjoying my stay, the employees were great, they were very helpful. They knew customer service. They listened to your concerns and ready serve. It was a great pleasure for my friends and myself to stay there.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We're thrilled that we provided great service and a pleasurable stay! Thank you so much for being our guest and posting your awesome review!

"The Best"

5
04/08/2017

This hotel was tremendous. I recommend it highly. The hotel is very clean. Parking is good. The staff works like a team. They are connected and work in concert. We will stay at this hotel again when we are traveling to the East Coast. It is that good.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Wow, thank you very much for your awesome comments! We greatly appreciate your kind compliments! Thank you for taking the time to post your review and we look forward to your next stay!

"Overnight stay"

5
02/08/2017

Second time we have used this Best Western hotel at Bentleyville, PA. Both times have been pleasant stays, with clean rooms, courteous staff, and quality breakfast. Would recommend this hotel to anyone staying in the Pittsburgh area or just traveling through.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We appreciate that you took the time to post your great review! We're thrilled that you've been pleased with your stays. Thank you for being our guest and your recommendation!

"Very Nice!"

4
31/07/2017

We stayed in Room 128 for the cost of 94.96, to include tax. We chose this location before getting onto the Pennsylvania Turnpike as finding lodging on the turnpike can be a challenge sometimes. The woman at the front desk checked us in faster than I had ever checked-in anywhere. If you see the number of reviews that I have posted, you can see that I get to a lot of hotels. The fast check-in is quite a feat. Upon arrival, we could see that this Best Western is a newer property and not a convert from a previous hotel chain. Parking was a bit of a challenge since we arrived later in the evening. The room was clean and well-maintained. The shower has great water pressure and had a light for more illuminated cleansing. The property had a nice swimming pool – though we did not have time to use it. I did use the exercise room that had a couple of specific weight machines, but not enough to do any serious weight training. The breakfast area was spacious and the food was well-stocked. Overall, the stay was good and we would certainly stay here again.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your great review! We appreciate all of your comments and are thrilled that we provided a quick and easy check in, clean room, and nice amenities. Thank you for being our guest and we look forward to your next visit!

"A good highway motel"

4
14/07/2017

I stayed one night at this property and was satisfied. It is a good example of a better highway hotel, with large, clean, plain room, good king bed and a sofa also. Everything worked and was in good condition; I believe it is only a couple years old. Breakfast was what you expect: the usual waffle maker, basic breads, powdered eggs, etc. Edible, but definitely unexciting. I would stay there again for a night or two and was not in any way disappointed. I would suggest the hotel provide shampoo in the room, and that a grab bar for getting into and out of the shower would be a smart addition.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your great review! We appreciate all of your comments and are pleased that you enjoyed your stay. Thank you for being our guest and we look forward to your next visit!

"Best Western continues to surprise me"

4
09/07/2017

For not being a PLUS level property, this hotel was a very nice place to spend a night on the road. Used TA reviews and was not disappointed. Lobby is clean and well furnished. Staff were professional and quick checking us in. Room was clean, with a jacuzzi and very nice shower. Although there was a wedding party staying here, I heard nothing. However, early in he morning (5 ish), the shower was used in the room above me. It sounded like it was next to my bed. There is a very nice restaurant within walking distance of the hotel. We got 10% off by showing our room card. Diner food but good quality. Currently, there is lots of construction at the Bentleyville exit so follow the signs closely to get to the property. I would definitely stay here again.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your wonderful review! We're extremely pleased to know that you had a great experience being our guest. We truly appreciate all of your comments. Thank you and we look forward to your next stay!

"welcoming fur friends"

5
07/07/2017

loved the fact that our yorkie Savanna was welcome, The pool was nice .area was clean It was great to see my family have such a great time laughing and having fun! The staff was professional and friendly. The rooms were clean . We will definitely stay there a 3rd time if we return to the area.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your awesome review! We're thrilled that you enjoyed your stay with your family, including Savanna! Thank you for being our guest and we hope to see you again!

"Clean and comfortable"

4
03/07/2017

Very clean and comfortable. Not a meat option at breakfast other than gravy but nice buffet and eating area. Very nice shower/tub with good temperature control. Beds were comfortable and the extra roll-away we needed was delivered promptly with no extra charge.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed your stay and we look forward to your next visit!

"Great, Easy Stay"

5
03/07/2017

Wonderful hotel. Check in and check out were nice and easy. Great service and clean rooms! There was a nice variety for breakfast, and it looked like they were painting some of the rooms so only getting better! Would recommend to anyone looking for a hotel in the area.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We appreciate your fantastic review! We're happy to know that you experienced a great stay. Thank you for being our guest and taking the time to post a review!

"Once again, excellent job"

5
12/06/2017

Stay here yearly to visit family and never disappointed. Good breakfast at the hotel and a good restaurant nearby, Kings, along with gas and grocery store. Very convenient. Also as a guest you receive 10% off when you show your room key at Kings.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post your wonderful review! We're extremely pleased that we provide you with a great yearly stay! Thank you for being our loyal guest and we look forward to your next visit!

"Great Stay"

4
09/06/2017

Great Place... would stay again. Rooms were clean and tidy. Lots of room. We stayed one night but if need be would stay longer. If we are in the area, we would stay here for sure. Breakfast was excellent and plenty to choose from.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your wonderful review! We're thrilled to know that you had a pleasant, clean, and comfortable stay! Thank you for being our guest and we look forward to your next stay!

"Stay"

4
08/06/2017

A good hotel but a long way from the international airport without any public transport. Comfortable rooms. You cannot change or cancel an advanced booking so check the location carefully. Average breakfast.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed a comfortable stay. Some rate plans have restrictions for cancelling; however, please call the property directly and we would be pleased to accommodate any changes/cancellations if possible. Thank you for being our guest!

"Best Western Bentleyville, PA"

5
04/06/2017

This Best Western is much nicer than any other BW we've stayed at. The staff are extremely friendly and helpful. This was our second stay here as we have family in the area. There is a nice hotel next door but we prefer BW. We have found several nice places to eat within the area. Everything in this hotel is spotless. The indoor pool is beautiful, but you are able to use the outdoor one next door also. Complimentary breakfast is very good. The price is reasonable for sure.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you so much for your complimentary review! We're thrilled that you've enjoyed your stays and we've provided a friendly and clean atmosphere for you and your family. Thank you for taking the time to post a review and we look forward to your next stay!

"First time stay"

5
03/06/2017

First time staying at this hotel, very well satisfied!! The location was good, right off the interstate!! The staff was very pleasant & went out of their way to make our stay nice!! We will go back again!!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for posting your wonderful review! We're pleased that you found our location convenient and that our staff provided a pleasant stay! Thank you for being our guest and we look forward to your next visit!

"Excellent Value"

5
25/05/2017

We were impressed by the spotless facility, spacious room, and friendly staff. Complimentary breakfast was the perfect start to our day. Saw many traveling families and indoor pool was being utilized. We definitely would stay there again!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your wonderful review! We're pleased to know that you experienced a great stay! Thank you for being our guest and we look forward to your next visit!

"Great value hotel"

5
10/05/2017

I have stayed at this Best Western many times over the years and it is consistently excellent. The rooms are clean and well appointed. The grounds are very well maintained. The staff is friendly and helpful. This is also a very pet friendly property. The price is especially impressive and reflects an extremely good value. Highly recommended.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
We greatly appreciate your terrific review! We're thrilled to know that you've been pleased with all your stays. Thank you for being our loyal guest and your recommendation!

"Looked Nice but it's not!"

2
05/05/2017

The room was dirty (bugs crawling everywhere. The shower took forever to heat up, the bathroom was dirty you...the TV didn't work and some of the lights didn't work. I reported to the front desk and she said there was nothing she can do! She said the manager would reach out to me and I'm still waiting for a call!

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
I apologize for the problems that you encountered, as this is not typical. All of the issues have been investigated and addressed. We spoke and you were satisfied with the outcome. Thank you for your review and we hope that you will be our guest again, so we can provide you with a better experience!

"great stay"

5
19/04/2017

bed great for a great night slep very comfortable breakfast big choice clean area for sitting good stay woke up refreshed and ready for the rest of day good places to eat at the place next and close to best western too much road work all tore up exits great lady at check in very helpful

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for posting your great review! We're thrilled that you enjoyed a comfortable, great stay. Thank you for being our guest and we hope to see you again!

"Such a Beautiful Place"

5
14/04/2017

I recently signed up with BW, I have enjoyed my stay here everytime, the staff is very helpful, and professional the breakfest is also very nice, I would recomend to anyone it has truck parking which is nice for my husband, they care about your comfort, i did have to make a complaint one time becuse of noisey rooms on both sides, they quickly moved me to another room.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased to know that you enjoy your stays with us. Thank you for your loyalty and we look forward to your future stays!

"Outstanding value, Great hotel!"

5
14/04/2017

When I'm in this area on Business, this is now my Hotel of choice. From the great staff/reception to the comfortable bed, clean bathroom/tub/sink. Good Wifi and TV service. Hot eggs, bacon, waffles, toast, drinks, cereal... a very nice breakfast. Clean pool. For all of this I expected my first time there to pay quite a bit more than what I did. I've stayed at "elite" high priced hotels on my business and did not receive this level of service and comfort. If you plan on a trip through or around Bentleyville, I suggest staying at Best Western... it really is a great place to stay for business or with the family. I've been traveling for well over 20 years in business and I've seen far worse places, but not many as good as this Hotel is.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Wow, we are humbled by your fantastic comments! Thank you very much for all of compliments and your recommendation. Thank you for being our guest and we look forward to your next visit!

"Great Overnight"

5
10/04/2017

Spent one night there when traveling across PA. The decor was appealing, the room exceptional clean including the bathroom. We were traveling with our dog and although we were in a pet friendly room there was no indication that other animals had stayed in the room before. We were a late arrival and greeted by name by Andi who was very friendly and made us feel welcome. Breakfast is the typical hotel offering. Will definitely stay here again.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you for your wonderful review! We're pleased that you enjoyed your clean room and welcoming reception. Thank you for being our guest and taking the time to post a review!

"One of our repeat hotels"

5
07/04/2017

We always stay at Garden Inn in Bentleyville if we are in the SW PA area. Half way between home & my parents house. Pet friendly with microwave & fridge so I can heat something up in the room. Right off the interstate but still very quiet. Friendly and accomodating staff.

Jessica B, Front Office Manager at Best Western Garden Inn, responded to this review
Thank you so much for your loyalty! We appreciate your wonderful review and are thrilled that you enjoy your stays here. Thank you for taking the time to post a review and we look forward to your next stay!

" Nice but...."."

3
12/03/2017

Good food., nice place except 2 things. First of all the bathroom was rather small. you sat on the toilet and you knees were even with the door! If u were over weight your tummy would probably be in the way. Secondly, the vacuuming of the room was not complete there was dust close to the walls!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you experienced a nice stay. We appreciate your comments and will address these issues. Thank you for being our guest!

"Very impressed!"

5
27/02/2017

Great hotel. Excellent service. Nice breakfast...waffles, eggs, sausage, bacon, coffee, OJ...not too mention the things i didnt eat...cereal, yogurt, fruit, danish, pancakes, oatmeal...I'm sure im forgetting something. Laura at the front desk was great! She even recognized me at the store across the street the next day and informed me that i had left a book in the room. Will stay here every time I am in the area.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We appreciate your wonderful review! We're very pleased to know that you enjoyed your stay, hot breakfast, and the great service from Laura. Thank you for being our guest and we look forward to your next visit!

"New Year's Eve/Birthday"

5
06/01/2017

Great Experience! This was our second stay, and we enjoyed ourselves to the fullest, both times! The breakfast is delicious, and the venue is clean! The beds, and sleeping accommodations are a dream come true!! My husband and I will definitely stay here, again!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your awesome review! We are thrilled that we provided you with a great stay for the holiday and birthday! Thank you for being our guest and we look forward to your next stay!

"Over night stay"

5
15/11/2016

Stopped there for overnight stay, Nov 12th, Front desk lady super nice! Arrived late afternoon, All staff there super nice, room was clean and nice, was on the 3rd floor nice and quiet, bathroom spotless. Breakfast was excellent, All the staff was great! If passing up this way again will stay there for sure!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We greatly appreciate your fantastic review! We're very pleased that you experienced a great stay and enjoyed your room, our staff, and amenities. Thank you for taking the time to post a review and we look forward to your next stay!

"Pet friendly and very very clean."

5
03/11/2016

One of the best in that valley.There is no here else in this valley i would stay,Very Very Very clean and the evening staff and night audit are the best. The breakfast was great and the beds are very comfy.The area is very safe and quiet, shopping near a very good and safe place for a family stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your excellent review! We appreciate all of your comments and are thrilled that you had a great stay with us! Thank you for taking the time to post a review and we look forward to your next stay!

"Nothing special"

3
02/11/2016

The desk clerk at check in was super. The clerks at check out could care less. One smile might have made it a higher rating. A better place to eat would also help. Not that the place was bad, it is just that the choices are very limited.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review. I apologize that your experience wasn't great during your stay with us. We appreciate your feedback, as this helps us to improve, and we hope you will stay with us again!

"Very Clean"

5
01/11/2016

Very clean, friendly staff. The beds are comfy. Pretty quiet. Breakfast was pretty good, biscuits were a little hard but still good. The only thing I was disappointed about was the vending area down stairs, no great options and no frozen entrées as stated on website.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We're pleased that you experienced a great stay being our guest! Thank you for choosing the Best Western Garden Inn and we hope to have you as our guest again!

"Good Hotel"

5
21/10/2016

I will definitely stay here again if I come through the area. The hotel and room were very clean and nice. It was off the main road so it's not noisy. There is plenty of parking. I also enjoy a complimentary breakfast in the morning. That however could be a little better. The scrambled eggs were a little gooey and the bagel was kind of hard. But, overall.. I enjoyed this location. The staff were very friendly and helpful.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your review! We're happy that you enjoyed a quiet, clean, and comfortable stay at our hotel! Thank you for being our guest and we look forward to your next stay!

"CLC Card & Semi Parking"

5
21/10/2016

I believe it's an older hotel, but it's had extremely good care. No complaints at all. We had a king suite, which was roomy, clean, & comfy. We left before breakfast, but the food smelled good cooking! They have a large dining area compared to most hotels of this size. The staff is very friendly & helpful. At this time they accept the CLC card & have parking for larger trucks (18-wheelers). King's Restaurant, McDonald's & Subway/Cinnabon (across the road at Pilot) are within walking distance. King's offers a variety of choices & the food is very good. Meals are about $10.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're extremely pleased that you experienced a wonderful stay at our hotel. It truly makes our day to know that we've succeeded in making sure our guests are happy with their stay! Thank you for taking the time to post a review and we look forward to your next stay!

"Awesome"

5
19/10/2016

I've stayed at many hotels in my line of work. This hotel offered me more for less than even the expensive chains offer. I've paid more for less at other places. The FREE breakfast had hotcakes, other hot foods, plenty of choices in drinks. The area was clean and a staff member was present. The room was very spacious, the beds and linens clean and very comfortable. The bathroom had plenty of towels and complimentary items, it was very clean and well lit. The tv was of normal size, the only thing I didn't like and I don't even see this at other hotels is a tv guide. They tell you what the channels are, but not what's on. Overall, this hotel was very, very nice, clean and comfortable. I will definitely be staying there every time I go to that area.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful comments! We are thrilled that we provided you with clean, comfortable, and affordable accommodations. Thank you for taking the time to post a review and we look forward to your next stay!

"New facility but the customer service is poor."

2
11/10/2016

We had reserved a King room on a trip to the East Coast from Ohio because it was listed on a pet friendly website. Hotel website also indicated pet friendly. Upon arrival we noted our room had 2 queens; when we inquired, front desk informed us they saw on our reservation that we were traveling with our 2 dogs so they took it upon themselves to "switch" us to a queen double because those are the only rooms that are "pet friendly" in the hotel. We had not been informed of the change upon reservation or arrival. The next morning, a housekeeper unlocked and walked into the room without knocking, and I had just stepped out of the shower, so I was very embarrassed. Then after we got breakfast, another housekeeping guy knocked and wanted to come in saying he was told we had checked out. It was around 9:30 and checkout was 11:00. The hallway smelled like gasoline in the morning too. When I went to check out no one was at the desk, and finally someone came out, acted annoyed, and asked "didn't they leave a copy of your bill under your door?" I said "no, they didn't." So she gave me a copy. Also, they added $20 pet fee on the bill that we were not informed about in advance. Since we didn't get the King size room, I wish they would have waived the pet fee. If I'd known we were being charged the fee in advance, I would have requested that. We won't stay there again.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review. I apologize about the miscommunication within housekeeping; I will speak to them about better communication regarding rooms that have checked out. I also apologize about the misunderstanding regarding our pet friendly rooms; our website states that pet friendly rooms are available (meaning not all rooms are pet friendly), that there's a pet fee, and in the room description, it states if that room is pet friendly. Our pet friendly rooms have two queen beds and are on the first floor, near an exit door, for the convenience of our guests. Thank you for your review, as this helps us to better serve our guests.

"Good value, clean hotel"

4
04/10/2016

We stayed 2 nights at this Best Western. This was a clean hotel with friendly staff. Basic rooms, nothing fancy but our room was a nice size and the bed was comfortable. The bathroom was very small but the water pressure in the shower was great.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed your stay! Thank you for being our guest and we hope to see you again!

"Top Notch!"

5
03/10/2016

Traveling East across the country I had been staying at Motel 8's. I wanted to treat myself on my last night before getting home. So glad I found this joint. It was extremely reasonbly priced, especially for the quality. The entire hotel and room was aesthetically pleasing and spotless. Haven't had the breakfast yet, but saw the area. It looks like it's going to be extensive, ie. eggs, waffle maker etc.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your excellent review! We appreciate your comments & we're pleased that you had a wonderful stay! Thank you for being our guest and taking the time to post a review!

"Excellent Place to Stay"

5
18/09/2016

The Best Western Inn at Bentleyville, PA is an excellent place to stay when you are in in that area of the state. The Inn is spotless in appearance and has all the amenities that one could need. There is a fitness room and lovely pool. The breakfast room with its tasty breakfast treats was excellent. We had the scrambled eggs, sausage and biscuits but there were many more choices. Our room was very comfortable and we had an excellent night's sleep.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you very much for your complimentary review! We truly appreciate all of your kind comments and are thrilled that we provided you with an excellent stay! Thank you for your loyalty and we look forward to your next stay!

"Surprised"

5
06/09/2016

I was very surprised that BW accepts pets. I was impressed that this hotel was very nice and large. The staff was very helpful in getting us enrolled in the BW rewards. The room was very clean and updated with decor. Breakfast ok but wasn't a fan of the waffles but love the yogurt offered.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We're extremely pleased that you experienced a great stay and enjoyed our hotel. Thank you for choosing to be our guest and we look forward to your next stay!

"trip to best western garden inn"

5
06/09/2016

Excellent accommodation. We spent the day at nearby Kennywood. Spent the night there so the kids could swim and wind down. Staff was friendly and eager to assist. We were treated to lemonade and ice tea and popcorn on our arrival. Breakfast was fantastic for hotel fare. All in all a great experience.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your awesome review! We're thrilled that you and your family experienced a great stay with us and enjoyed our amenities! Thank you for being our guests and we look forward to your next visit!

"Very clean and great customer service"

5
03/09/2016

This hotel was a delight! Front desk staff was great the room was clean and breakfast was very good. It was also well priced. We would definitely stay again if we came to the area. If I had to make any suggestions I would say having someone help with breakfast instead of the front desk person on a busy day would help things run smoother. However the person who was doing both jobs did wonderful.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're extremely pleased to know that you enjoyed everything about your stay. Thank you for being our guest and for taking the time to post your review!

"Restful, colors are calming pastel..."

5
25/08/2016

...rather than normal hotel decor trying to make an impact. Very quiet, including A/C. Rooms are spacious with all usual amenities. Check in was quick, on the spot ready, sweet but more "agreements" to initial than usual. Management seems very attuned to assure all is going well. WiFi is strong enough but required signing in once again from time to time. Breakfast good, clean lovely dining room with all the normal treats but no meat (sausage, or bacon, or) but walnuts are a more healthy substitute. If your objective is good, uncomplicated sleep in a pleasant place, this is for you!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased to know that you had an enjoyable stay at our hotel! We do offer scrambled eggs and a breakfast meat each day (bacon, sausage, ham, & sausage gravy are rotated). Thank you for your recommendation and we hope to have you as our guest again!

"Gem of a hotel"

5
24/08/2016

This Best Western is outstanding. The front desk staff are always helpful and friendly. The hotel itself is very clean and well appointed. The grounds are attractive and well kept. I have a small dog and find the hotel to be very pet friendly. The hotel is located right off of I-70 and so is very easy to access. A Kings Family restaurant is a short distance away and provides good food at a fair price. Highly recommended.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We truly appreciate all of your comments and it pleases us to know that you experienced a great stay! Thank you for your loyalty and we look forward to your next visit!

"Clean and affordable"

4
18/08/2016

Clean. I like the easy access right off the highway. Nice big tv. Bed was firm. good water pressure. Good customer service. Outdoor pool. It was nice to have 2 doors, one went outside and the other into the hallway.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your review! We're pleased that you appreciated our easily accessible location and that you enjoyed our amenities! Thank you for being our guest and we hope to see you again!

"Happy Campers"

5
17/08/2016

Everyone very helpful and Kind from the front Desk to the porter to the housekeepers to the overall experience.What else can I say we had a good stay always do from Penn to San Diego Calif.meeting place t o pick up our 12 year old Grand daughter.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We're happy to know that you experienced another great stay with us! Thank you for continuing to be our guests and we look forward to your next stay!

"Will be staying again"

5
16/08/2016

Enjoyed a brief stay at this hotel. Pool was warm & inviting. Breakfast food choices were great. Popcorn & lemonade available after lunch. Comfy beds, quiet hotel. Limited food choices in surrounding restaurants, but did find a decent place for dinner.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're pleased to know that you had an enjoyable stay and appreciated all of our amenities! Thank you for taking the time to post a review and we look forward to your next visit!

"Nothing bent about Bentlyville."

5
16/08/2016

lovely facility, with great staff beautiful room and perfectly located close to a the casino without paying an arm and a leg.. Breakfast was free, with eggs, sausage gravy, pastrys, yogurt, cereal, oatmeal waffles, fresh fruit, coffee and tea. one could also get lemonade, iced tea and popcorn all day. very nice place to relax.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We are thrilled that you experienced such an enjoyable stay at our hotel! It truly makes our day to hear that our guests had a wonderful, comfortable, and pleasant stay! Thank you for taking the time to post a review and we look forward to your next visit!

"Great place"

5
11/08/2016

Recently had the pleasure of staying at the Garden Inn. Wanted some place close to Pittsburgh and yet close to Falling Water and Kentuck Knob. Facility was very clean and well cared for. Staff was courteous, friendly and helpful. Loved the indoor heated pool and internet. Also was so very quiet even with the road near by. A pleasurable place to stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! It is truly great to know that you enjoyed your experience! We're pleased that our location was convenient, you loved our amenities, and had a comfortable stay. Thank you for being our guest and we look forward to your next visit!

"bw garden"

4
08/08/2016

best western garden inn,,was not planning to stay in area but choose this hotel for some fun and relaxation,,,glad i did very nice would stay again lot off fun on weekend,,BW clean anand comfortable staff was wlonderfull,,,no problems at all

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review! We're so pleased that you chose to stay with us and had an enjoyable experience! Thank you for being our guest and we look forward to your next stay!

"Nice room"

4
31/07/2016

This was a very nice, comfortable, and roomy room. The only thing I would note is that the plumbing was noisy. Whenever the neighbors flushed or ran their bath, it was annoying. Also, the bathroom was not cleaned very well by housekeeping.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your review! We're pleased that you enjoyed your room and experienced a comfortable stay. Thank you for your comments, as this helps us to continually improve, and I will address these concerns with the proper departments. Thank you for being our guest and we hope to see you again!

"Great Place to stay"

5
28/07/2016

It was a lovely hotel. We were just passing through so we didn't have much choice in hotels. Everything looked new and fresh. A little pricey for the area I would assume. I wasn't sure what else was really in the area. Staff was nice.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your review! We're thrilled that your experience was great and that you enjoyed your stay! Thank you for choosing to stay with us and we hope that you'll return, if passing through our area again!

"A pleasant stay"

4
24/07/2016

We have stayed at this hotel before. The last time it was in the midst of a remodel. The main areas of the hotel were nicely redone and the lady at the front desk was very welcoming and helpful. The room had a very high ceiling which gave the room a larger feel. The beds were comfortable and I slept well, no noise from outside the room bothered me. We had some slight trouble with the tv but the front desk fixed it quickly for us (someone had changed the settings on the cable box). Breakfast was well stocked and we had a nice stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your loyalty! We're so pleased that you returned and enjoyed the renovations and experienced a comfortable stay! Thank you for taking the time to post a review and we look forward to your next stay!

"Just left due to smell"

2
24/07/2016

No smoking rooms, smelled awful like someone had been smoking in it. The hallway doesn't smell at all. We were told all smoking rooms were on top floor, we were 1st floor, room 121 by front office. Told woman at desk on way out why we were leaving early, she said she'd make note of it and went back to what she was doing. We have had many stays where non-smoking rooms do not stink, this was honestly awful.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review. I apologize that you encountered an issue with your room. I was pleased to have the opportunity to speak with you and resolve your complaint to your satisfaction. Upon check in you said you couldn't tell if the room smelled like smoke or cleaner and that when the A/C ran, it irritated your asthma. We have cleaned the A/C filter (which we do schedule periodically) and ran an odor eliminator in the room. We appreciate your feedback so that we have the opportunity to improve, however we apologize that you didn't have a great experience. We hope that you will consider being our guest again!

"Very Nice"

5
19/07/2016

We booked this room about 15 minutes before arriving. Hotel was clean, our room was clean, person checking us in was courteous, and room rate for seniors was fair. Quiet atmosphere, felt safe. Enjoyed our stay. Not that crazy about the Breakfast of eggs,sausage, normal rolls and Danish, but it the norm for most Best westerns..

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your review! We're thrilled that you had a great experience being our guest. Thank you for choosing to stay with us and we look forward to your next stay!

"clean and quiet"

4
19/07/2016

The hotel is clean and quiet. Breakfast was excellent. The road to the hotel and the surrounding construction almost deterred us from staying, but we had a good night in a clean room. Glad we decided to stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for posting your review! We're so pleased that you enjoyed your stay with us! We appreciate your comments, as we strive to provide excellent service and accommodations. Thank you for being our guest and we hope to see you again!

"Spacious rooms, but stark and outdated"

2
18/07/2016

$107/night charge for what I would expect from a $50/night hotel... Clean, but uncomfortable. Breakfast edible, but not tasty, and presented sloppily. A few renovations (new carpet and a few wall decorations) in the room would go a LONG way in making the room inviting and comfortable!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review! We appreciate your comments and will take them into consideration. Over the last few years, we have completely renovated the public areas, as well as; all new furniture in the guest rooms (dressers, headboards, nightstands, desks, sofas, chairs, ottomans, mattresses, box springs, and televisions) and installed granite sinks in all of the bathrooms. I apologize that wall decorations haven't yet been installed in the rooms, and that this took away from you being comfortable. We place high importance on comfort and cleanliness, that's why all of our rooms have quality bedding, that includes pillow protectors and mattress/box spring protectors. Our staff works diligently to provide excellent service and to ensure that our rooms are exceptionally clean for our guests.

"A night in Bentleyville, PA"

5
16/07/2016

We had a nice overnight stay. Everything was clean. The room was more spacious, probably due to the high ceilings The staff service was commendable. The free morning breakfast was excellent. The beds were comfortable, making for a restful night sleep. There was no loud outside noises that distracted one from sleeping well.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We are appreciative of your comments and are happy that you had an excellent experience! Thank you for choosing to stay with us and we hope to see you again!

"Good Best Western"

5
15/07/2016

If you want to stay at a nice clean hotel with friendly help that is right of the interstate this is the place. As soon as you walk in the entrance is clean and inviting, a pleasant greeting, a clean room, a good breakfast, fast check out what more could you want. Oh yea good internet service also.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your fantastic review! We're thrilled that we provided you with convenient, clean, and comfortable accommodations. Thank you for being our guest and we hope to see you again!

"Best Western Bentleyville, PA"

5
10/07/2016

Very nice Best Western! Rooms were very clean, employees were so helpful. Hotel was clean and pretty. Room was stocked with microwave, fridge, and a wall safe, and very nice bathroom. Indoor pool was clean and very pretty. Breakfast was hot and nice variety. Was very pleased with our stay and would highly recommend this hotel.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your complimentary review! We're thrilled that you enjoyed our accommodations and amenities, as our staff works hard to ensure satisfaction for all of our guests. Thank you for your recommendation and we look forward to your next stay!

"Very clean and comfortable beds"

5
02/07/2016

This hotel was very, very clean! The pool area was lovely, the breakfast was adequate, decor was interesting, and also very clean. It was bright and cheerful oasis in a construction zone! The work being done all the way around it makes it look like an area that you wouldn't want to stay in, but It was actually quite nice. There were just weird little things that seemed out of place....the poor annual plants in the pots outside hadn't been watered in at least 3 days (I know plants....even the spikes in the center were laying down dehydrated and that takes a long time). The woman manning the front desk was very keen to let us know every minute detail about everything......VERY enthusiastic about her job and employers. I was beginning to doubt that we were worthy. The bathroom door hit the toilet when you opened it! Weird, but a different shape of bowl would fix that properly. Like I said, the stay was really nice, there were just little things that were odd. Every other detail seemed to be well done and the management seems to be trying very hard to provide a great experience. For what we needed, this was a great hotel. When you're tired, hungry, and looking forward to another long ride the next day all you want is a clean, comfortable room.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you so much for taking the time to post your review! We greatly appreciate all of your comments and we are pleased that you had a great experience! Thank you for choosing to stay with us and we look forward to your next stay!

"Easy highway access"

5
02/07/2016

This hotel is quite new and very easy to see and get to from I-70. We had a very large and exceptionally comfortable room 214. The air conditioning unit was easy to operate and probably the most quiet we have ever experienced in a hotel or motel. Go to the restaurant across the driveway, Kings; it is excellent family, home-style and generous for the price.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We're thrilled that you enjoyed our location and clean, comfortable accommodations. Thank you for being our guest and posting a review!

"Very Nice Hotel"

5
27/06/2016

The exit feels like it's going to be a middle-of-nowhere low-rent place, but this hotel is very nice and clean, the breakfast is good, and the staff is very professional. As of the date of our stay in June 2016, there is a 24-hour Subway restaurant across the street, and a family restaurant right in front of the hotel. A good location and a good hotel.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for you awesome review! We're pleased that you enjoyed our easily accessible location and our accommodations. Thank you for choosing to stay with us and we hope to have you as our guest again!

"a great place to stay in a small town!"

5
22/06/2016

This hotel is tucked into a small town. It was quiet, clean...a great place to relax and rest prior to the drive the next day. I wish I had brought my bathing suit. The pool was clean and looked so refreshing!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you very much for your 5 star review and wonderful comments! We truly appreciate receiving feedback from our guests, as our staff strives to provide excellent accommodations and service. Thank you and we hope to have you as our guest again!

"Beautiful Hotel in a small town!"

5
22/06/2016

A very clean, beautiful, friendly hotel in a small town. We ate at Kings (as suggested by the hotel)...just a very short walk from the hotel...as a guest at the hotel...you get a 10% discount...AWESOME! The food was GREAT! I was sorry I did not bring my swimsuit...the pool looked refreshing.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your fantastic review! We're very pleased to know that you had a wonderful stay and enjoyed our local family restaurant! Thank you for being our guest and for taking the time to post a review!

"hotel stay"

5
22/06/2016

we always stay here when we come to town. it is always clean and the staff is always pleasant. the only thing i would change is the breakfast sauage was old and not able to eat it. But over all the hotel is a very nice place to stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you so much for your loyalty to our hotel! We love to know that you always choose to stay with us and that you experience great stays! Thank you for taking the time to post a review and we look forward to your next visit!

"Clean, modern, very comfortable"

4
18/06/2016

I was traveling with my dog--and even the pet room was clean and comfortable. So nice to get off the highway after a long day of traveling to find this place. Desk folks were on-the-ball, courteous and professional.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We greatly appreciate your comments! We work hard to provide our guests with a pleasant, clean, and comfortable stay. Thank you for being our guest and taking the time to post a review!

"Road Trip"

5
18/06/2016

This hotel is excellent. I often travel with my dog which they allow. The room was clean, neat and comfortable. The staff were pleasant and helpful. The hotel is right off the interstate which make it very accessible.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're glad that you found our accommodations clean, comfortable, and convenient. We're pleased to welcome our four-legged guests too! We appreciate your business and hope to provide accommodations for you again!

"great service and value"

5
18/06/2016

Not sure you can stay at a BETTER place for the price. Beds, Pillows, TV, shower / water pressure, Parking my trailer, and Breakfast made my stay affordable and relaxing with no issues. Oh and the staff was very welcoming.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your complimentary review! We strive to provide excellent accommodations for our guests and greatly appreciate your feedback! Thank you for being our guest and we look forward to your next stay!

"Awesome Experience"

5
13/06/2016

This hotel is by far, one of the nicest, clean chain properties. I highly recommend Bentleyville, Pa Best Western to anyone traveling in the area. Clean rooms, pool, breakfast area and the staff are awesome.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you so much for your fantastic review! We are thrilled that you had an awesome experience! Thank you for your comments and recommendation and we hope to have you as our guests again!

"Very nice, pet friendly property"

5
06/06/2016

We stayed here for a few days while our truck was being worked on, and we had a very pleasant stay. The lobby is a great area to relax in, as it was warmly inviting. Laura both checked us in and checked us out and she was efficient, friendly and very nice. We have a small dog and this B.W. charged only one $20 pet fee for our entire 3-night stay, instead of the $20 per night some other places charge. We appreciated that. The room was well-equipped, especially for a budget chain, and the sound-proofing seemed to be better in this property than the many other hotels/motels where we've stayed. Breakfast was a variety of hot and cold items, and they kept the coffee on in the lobby throughout the day and evening. Their WIFI was pretty solid and strong, also. I told my DH that I wish we could shrink this B.W. so that it would fit into my purse, and then I would have it anytime we needed it. Highly recommend.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you very much for taking the time to post your review! We're thrilled that you had an excellent stay with us and enjoyed our accommodations and amenities! Thank you for staying with us and we hope to have you as our guests again!

"Very impressed"

5
30/05/2016

The staff was very friendly and professional. They went out of their way to make us feel welcome. Rooms were exceptionally clean. The king size bed was perfect. It was very comfortable. The single bed, not so much. I would definitely stay at this hotel again.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We are humbled to know that our staff and accommodations were impressive. Thank you for being our guest and we look forward to your next visit!

"Terrific Staff, very nice hotel"

4
25/05/2016

Staff were very helpful with advice for dinner. Our room was very clean and the bed very comfortable. Although there is a lot of construction going on near the hotel our nights were restful. Would come here again if in this area.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We appreciate that you took the time to post your feedback. We're pleased that you found our accommodations restful and clean. It truly makes our day to know that we've provided an excellent experience to our guests! Thank you for being our guests and we hope to see you again!

"Always the Best (Western ?)"

5
23/05/2016

I have stayed here many times and have never been disappointed. Always wonderful staff, and great care. The breakfast is fantastic. If its available I will always stay at this hotel when visiting my family in Pa.

"Perfect!"

4
17/05/2016

My family was in town for a funeral and this place was perfect! It's easy to access of the highway with plenty of parking. The rooms were spacious, the beds were comfortable, the breakfast bar was delicious and plentiful. The front desk clerk Andi was stellar! She was kind, professional, helpful and so friendly. This was the first time we had stayed at a Best Western and we were impressed. We stayed two days and will stay again if in the Mon Valley area. Also, the prices were reasonable too!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We're extremely pleased that we provided a 'perfect' stay for your family! Our staff takes great pride in providing excellent accommodations and service to our guests. Thank you for being our guests and taking the time to post a review!

"Love Best Western"

5
16/05/2016

I have stayed at two different locations with my 84 year old mother. The staff in both cases went above and beyond to make mobility for her easy. The rooms are clean and the beds are very comfortable. Staff is so friendly and helpful. The rate is reasonable. Terrific breakfast. It would take a lot for me to stay at another chain now.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Wow, thank you for your awesome review! We love to know that you experienced great accommodations and service. We're thrilled that you enjoyed both Best Western properties and we appreciate your loyalty! Thank you for being our guest and taking the time to post a review!

"Pleasantly Surprised"

5
08/05/2016

While traveling to NY we chose to find hotels along the route that were easy to access and affordable. My husband just needs and bed and shower and I prefer nicer accommodations. As a compromise we found this hotel right off the interstate and when we walked in I was pleasantly surprised by the lobby's overall appearance and ambiance. Not much to do around town but a great place to stay the night traveling.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We appreciate your great review! We're pleased to know that our location and accommodations met your preferences and that you enjoyed your stay. Thank you for being our guest and posting a review!

"Better than Average Hotel"

4
04/05/2016

I thought this Best Western was pretty good for the price on a Thursday. Liked that it was a true hotel with entries on the inside and even the rooms looked like they had just be redone recently. Breakfast was pretty good, greek yogurt. Only complaint would be that I prefer sausage for breakfast instead of ham but at that point it's being pretty picky. Wifi was great. The entrance is a little further down the road and after the gas station, and it kind of through me off but it's next to a large sign and should be easy to follow. I just happened to be pretty tired from the drive. I would definitely recommend.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're happy to know that you appreciated our value and accommodations. Thank you for your recommendation and we hope to have you as our guest again!

"Excellent hotel and superb staff"

5
02/05/2016

My wife and I stay at the Bentleyville, PA Best Western whenever we are traveling in that direction. The hotel is very pet friendly and the rooms are clean, well-appointed, and comfortable. The best part of the stay is the superb staff who go out of their way to make us feel welcome and help us out. I strongly recommend this hotel.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you very much for your loyalty and recommendation! We are thrilled to know that you enjoyed everything about your stay. We strive to provide an excellent experience to our guests and love to know that we've succeeded. Thank you for taking the time to post a review and we look forward to your next visit!

"Silver in the rough"

5
02/05/2016

Bentleyville, PA is NOT the most "happening" place to say the most. However......., it is less than an hour from Pittsburgh and if you want a great stay at a great price, then you absolutely cannot beat the value of the Best Western.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We appreciate your wonderful review! We love receiving feedback from our guests and are pleased that you enjoyed your stay! Thank you and we hope to have you as our guest again!

"CLEAN"

5
02/05/2016

This was a very clean hotel with an awesome shower (hot water) and awesome water pressure! Wonderful breakfast and snacks at night! We will for sure stay at this hotel again if ever in the area...the price was just awesome for what you get!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're extremely pleased to know that you enjoyed our clean accommodations and our amenities. Thank you for being our guest and we hope to see you again!

"good stopover"

4
20/04/2016

needed a place to breakup long drive. room was very comfortable and quiet. only drawback was the breakfast was a little lacking in terms of hot items. diner right next door was a convenient alternative for both dinner and breakfast.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed our accommodations and experienced a quiet and restful stay. I apologize that the breakfast seemed lacking to you - we have continental items (yogurt, fruit, bagels, toast, muffins, danish, cereal, oatmeal, and toppings for yogurt and oatmeal.) And for hot items, we have: scrambled eggs, breakfast meat, and make your own waffles and pancakes. I'm glad that you liked King's Family Restaurant, as it is a convenient and good choice for any meal. Thank you for being our guest and we hope to provide you accommodations in the future!

"good value"

4
15/04/2016

nice rooms for the price,easy check a had a problem when check out. the price quoted was not what I was charged. still not corrected. Will check my credit card to see if they adjusted to correct price.other then that was quite happy

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed your stay and accommodations. I apologize for the issue at checkout; the rate was adjusted and a credit was applied to your credit card that day. Thank you and we hope to have you as our guest again!

"Great experience"

5
06/04/2016

We wish we had more than 14 hours to spend at this fine hotel! We find Best Western facilities to be our best choice, but the Best Western Garden Inn was exceptional. (At the superb hot breakfast, there were even "to go" bags for those who were short on time.) If we have reason to be back in this area of western PA, we will definitely stay there again.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your awesome review! It truly makes us happy to know that you experienced a wonderful stay. We strive to provide exceptional service to all of our guests and we appreciate your feedback. Thank you for your loyalty to Best Western and we hope to have you as our guests again!

"Business Trip"

5
14/03/2016

Lovely new property just off the I-70. Beautiful décor, comfortable and clean rooms, excellent amenities (pool, fitness room, lounge space) that I just didn't have the time to take advantage of. Would definitely stay here again for business or pleasure and highly recommend to others.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We are very appreciative of your wonderful review! We're thrilled that you enjoyed your stay and found our property to be conveniently located. We're flattered that you perceived our property as new; we're actually almost sixteen years old. Our owners take great pride in keeping our hotel updated and it has been recently renovated. Thank you for your recommendation and we look forward to your next visit!

"Great stay"

5
05/03/2016

This hotel was lovely, inside and out. It was a perfect stay for our last night on a cross country trip! The hotel had a clean and modern fitness center. The hotel also provided a good breakfast. The guest rooms, as well as the entire hotel, were very spacious and the beds were extremely comfortable. The bathrooms were large and very clean. It was great that they also accept pets.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your fantastic review! We work very hard to ensure that all of our guests have a great stay. We're thrilled that you enjoyed our clean and comfortable accommodations and amenities. Thank you for taking the time to post a review and we hope to have you as our guest again!

"Great place to stay"

5
02/03/2016

We enjoyed our stay. Swimming pool water was clean and comfortable. Warm breakfast was tasty. Good check-in and check-out service. Room and bed were comfortable. Pleasant help. We will stay here again next trip.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you had a great experience being our guest. Thank you and we look forward to your next stay!

"Awesome Hotel !"

5
20/02/2016

We have stayed at this hotel on a few occasions and have set up for family to stay. The hotel staff there are excellent. We have no complaints. The room are spacious and very clean. The beds are amazingly comfortable ! The staff go out of their way to help you. I would suggest this hotel to anyone who might be in the area. They have a breakfast bar that is just as amazing as any restaurant and the pool is wonderful. Just an FYI we do have hotels closer but in my opinion this specific one is 100 times better in so many ways. If your looking for a clean, affordable very nice place to stay this is it. I give them 5 *****. Awesome experience and can't wait to visit again ! When your there look up Jessica Brovey she is truly amazing. Excellent at her job and will bend over backwards to assist you in any way she can. Thank you Bentlyville Best Western.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your glowing review! We greatly appreciate all of your kind words and are thrilled that you have had excellent stays at our hotel! We constantly strive to provide wonderful accommodations and service to our guests, and it truly means the world to us to receive feedback such as yours. Thank you for your recommendation and loyalty, we look forward to your next stay!

"Pleasant stay"

5
15/02/2016

I recommend this motel to anyone going to the area. Wonderful staff, clean and comfortable rooms. Great selection for breakfast, hot and cold items. Easy access to I-70 and restaurants are close by. I slept like a baby on the very comfy bed.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post your fantastic review! We're thrilled that we provided you with an excellent stay! It is our goal to provide wonderful service and amenities to our guests, and we love to receive feedback that confirms that we achieved our goal. Thank you for your recommendation and we look forward to your next visit!

"Two swimming pools"

5
10/02/2016

Holiday Inn Express next door, allows use of their outdoor pool for Best Western guests. 2 inches of snow today, the Best Western indoor heated pool is a better choice this time of year. Easy access to the interstate freeway.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're glad that you found our location easily accessible and that you enjoyed your stay. We're pleased to offer our guests and our sister property's guests the ability to enjoy the amenities at both hotels. Thank you for being our guest and we hope to provide a comfortable stay for you again!

"Great place to stay"

4
06/02/2016

Staff was friendly, room was clean, breakfast was good fully stocked . My children loved the popcorn at check in . Pool area was clean. Overall it was comfortable and quiet. I would recommend this place to anyone. Special thanks to Andi she was very helpful & sweet!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're extremely pleased that you experienced a wonderful stay at our hotel. Thank you for your recommendation and we hope to have you as our guest again!

"welcoming"

5
11/01/2016

staying at the BW in Bentleyville was very comfortable and the staff couldn't be nicer. We will consider staying at this property on our next visit to that area. Kings restaurant is nearby. They have an excellent breakfast. Stay on rt 70 and get a treat shopping at Gabes!

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your wonderful review! We're happy that you had a comfortable and enjoyable stay with us. It makes our day to know that we accomplished our goal of providing excellent accommodations and service! Thank you and we hope to have you as our guest again!

"Very nice"

4
09/01/2016

In town for a month or so on business, company put us here, not bad , Rooms big and clean, facility clean, staff very friendly, and helpful. Close to places to eat.....good place to stay ....would deffently stay hete again .....

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're pleased that you enjoyed our accommodations and location. We strive to provide a clean, comfortable, and friendly atmosphere for our guests. We love receiving feedback and appreciate your review!

"Great for travelers with pets."

5
08/01/2016

Traveling across country with dog, and the Best Westerns that accept dogs have been the best hotels I've stayed in. Friendly, clean, comfortable, attractive, affordable, and accommodating. Chose them based on recommendations from Cesar Millan (The Dog Whisperer). Sadly, not every Best Western accepts dogs. If they did it would be my only choice in every city. One minor (temporary) complaint about this location (Bentleyville) is the whole area seems to going under major infrastructure repair, so getting to hotel and driving around is a little confusing with all the detours and road closures.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We're extremely pleased that you had a great stay at the Best Western Garden Inn! Thank you for your loyalty to our brand; we strive to provide a clean, comfortable, and enjoyable stay for all of our guests (including pets!). Thank you for taking the time to post a review and we hope to have you as our guest again!

"Great Home Away from Home"

5
05/01/2016

We have been staying here for many years and will continue to do so as this Best Western has all the amenities that we need. The breakfast buffet is very tasty and that comfort of the bed is unbeatable.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to post a review! We're thrilled that you enjoyed our amenities, hot breakfast, and comfortable accommodations. Thank you for being a loyal guest and we look forward to your next visit!

"WARNING! Extreme Health Hazard - Please read the review"

1
29/12/2015

We needed a dog friendly stopover on our way to Cincinnati. We've been using Best Western before and never had any issues. We were late for the check in. Hotel location is good, close to the I-70 highway. However, when we arrived we saw not even quarter of a mile from the hotel location, a huge burning flame with a roaring sound, which really stood out as it was lighting up almost the whole neighborhood. Since we were so tired we didn't pay much attention and decided to get our room. The front desk girl was very friendly and accommodating. Since we had our pooch with us she gave us a nice room, close to an exit at the first floor. What started OK quickly took a turn when our dog completely refused to touch the water we poured into his bowl (water we got from the faucet.) We didn't observe this first, but when my wife started to brush her teeth she got an absolute awful taste and immediately stopped using the water. Only then we realized that our dog simply didn't touch his water, even though we knew very well that he's thirsty. My wife immediately decided to go front and talk to the receptionist. When asked about the water and the flame overall, she replied "Oh, it's a new fracking mine location, here in our close neighborhood and they are burning the excess chemicals in the air." Needless to say we went nuts when we heard this. If any of you want to learn more about fracking and the health hazard it poses, just look it up. We immediately decided to cancel our stay and take off. With utmost sincerity I encourage all to avoid ALL hotels in Bentleyville, PA area as there are several fracking sites around. This hotel should be simply taken off the map and the list of offerings. Again, book at your own risk. If you do, pay attention to the water quality, taste and if you have a pet with you, TRUST THEM (their keen senses at least!)

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review. We appreciate your comments and are pleased that you liked our convenient location and accommodations. We respect the fact that you have strong feelings regarding gas well drilling; however, your accusations about our property and area are unfounded. We have contacted the operator of the site and have confirmed that the flaring is a planned stage of operations for this particular well and there is no reason to be alarmed. Their production team found that it was necessary to clean the well bore and flaring is necessary to insure that it is done safely. Exploration and production companies operating in Pennsylvania are held to rigorous guidelines and are thoroughly inspected by state agencies, including the Pennsylvania Department of Environmental Protection. The rules enforced by these agencies ensure that neighboring residents, businesses, and the site of operation itself are not impacted by air, water, or soil impurities. Our hotel has never experienced such impurities, and our water comes from public sources, which is delivered in their own pipeline and can't possibly be impacted by any water or soil impurities, even if they existed. Our local sanitation authority tests our water and releases water quality reports regularly. We hold the safety and well-being of our guests as a matter of utmost importance and take pride in the quality of our area.

"Good stopover"

4
16/12/2015

I needed a dog friendly stopover on our way to Cincinnati. This place fit the bill. It was close to the intestate, was very clean and quiet and had a restaurant that we could walk to. They had popcorn and ice tea and lemonade in the breakfast area when we checked in which was a nice touch. We had a good breakfast to start us on our journey in the am. There is an indoor pool and gym but we didn't use either.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We're extremely pleased that you found our location and amenities convenient and comfortable. We appreciate that you took the time to post a review and we hope to welcome you as our guest again!

"Friendly helpful staff"

3
23/11/2015

The friendly helpful staff was a plus for us which countered the problems which we had with the heating and telephone. The hotel is in great need of an update. We were very satisfied with the value which includes the room, and dinners. Breakfast was very good and again we had very helpful staff there to meet any requests.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your review. However, I'm not sure if you're recollecting our property. You mentioned that the value included dinners; our property does not feature an onsite restaurant. You also mentioned that the hotel is in great need of an update; our entire lobby/public areas were renovated last year and our guest rooms have been updated with granite sinks, all new furniture, and window treatments. Thank you for choosing Best Western and we hope to have you as our guest again!

"Great for overnight"

4
19/11/2015

Very pleasant check-in at this dog-friendly hotel. Room was spacious and clean with a decent view. Did not hear any traffic noise even tho freeway is somewhat close. Had two nice meals at the nearby restaurant. Did not partake of hotel breakfast just because of my own personal dietary restrictions but it smelled good! Felt safe and comfortable.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to write a review! We appreciate receiving feedback and are pleased that you had an enjoyable stay. We strive to provide an exceptional stay experience for all of our guests and love knowing that you had one. Thank you and we hope to have you as our guest again!

"Family visit"

5
29/10/2015

Excellent hotel, clean, quiet, good breakfast, excellent service, check in and check out was easy. breakfast feature I had not seen before was an automatic pancake maker. Put your plate on the right side, press a button, and out pops a pancake. cannot comment on the quality as we did not eat any. Only negative; the room was too sterile, (no artwork or pictures on the walls)

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We're thrilled that you had a wonderful stay with us! Our goal is to provide all of our guests with an awesome stay by providing clean rooms and excellent service and amenities. Thank you for taking the time to share your experience and we hope to have you as our guest again!

"Exceptional service"

5
29/10/2015

What a great hotel. The breakfast was fantastic I slept well and an all-around great hotel. Andi who works at the desk late at night is exceptional. I need to have some paperwork copied and the copier wasn't working she got the hotel next-door to do it for me. What an amazing woman and she went way out of her way to accommodate me. I think this is excellent service and I would highly recommend this hotel

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to write a review! We're thrilled that you had an exceptional stay and enjoyed a restful night's sleep and a hot breakfast. We're proud that you received excellent service, as we strive to provide every guest with this level of quality. Thank you for your recommendation and we look forward to having you as our guest again!

"More travels with our Buick, to Orlando, FL"

5
20/10/2015

This was a great hotel, quiet and comfortable. It is just off the freeway and easy access to the hotel and fuel. The receptionist directed us to a nearby eatery where we enjoyed a nice meal. The breakfast area was large and the layout and food were excellent

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We truly appreciate that you took the time to write a review and share your experience! We're thrilled that you enjoyed your stay and found our location easily accessible from I-70. Thank you and we hope to have you as our guest again in the future!

"Top notch hotel"

5
17/10/2015

I am a truck driver by trade and usually am out one night a week but this is not an area I usually deliver in that I can't get done in a days time.I was with an other driver on this load and this is where he spends the night most weeks and said it was a really nice hotel and it was. Every thing was top notch and if I have a chance I will use Best Western again.Being a truck driver I am limited to hotel/motels with truck parking and there aren't a lot to choose from some times depending on where you have to end your day

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your excellent review! We're happy that we provided you with great accommodations during your travel for work. Thank you for staying with us and for your continued loyalty to Best Western!

"motel"

5
03/10/2015

A very nice place to stay quiet, clean, breakfast. all room have what you expect. such as microwave, frig,When you check in you get a cold drink tea or lemon. You can walk to places to eat. Kings restaurant . Pilot across the street, subway. Its located only haft mile from interstate 70.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're pleased that you had a pleasant stay and enjoyed a clean and comfortable room and amenities. Thank you for taking the time to write a review and we look forward to your next stay!

"i love this place"

5
30/09/2015

I have stayed here while traveling through Pennsylvania for nine years. This hotel has never disappointed me. It's as nice now as it was the first time I stayed. I will stay here again! Marci, at the front desk, is an asset to this place! She was so nice when I was checking in (at almost 2am). She had the room key on the counter waiting for me. The rooms are nice and spacious and clean. They put the remote for the tv in a nice bag that reads, "fresh remote"! That is for some of us germ o phobs! I love it! Bathrooms are always nice and clean. They offered soup and popcorn, along with tea and lemonade for the guests. Such a nice, homey place.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Wow, thank you very much for your fantastic, 5 star review! We're beyond thrilled that we have provided you with a 'home away from home' during your travels through Pennsylvania. We are extremely appreciative of your loyalty to our hotel and we look forward to your next visit!

"Bentleyville"

5
30/09/2015

Clean rooms and Comfortable beds. Not only breakfast but popcorn and lemonade at 1PM and hot soup at 5PM. Nice indoor pool. Staff was very nice and helpful. The access to the hotel was somewhat confusing due to road construction. All in all it was a very pleasant stay.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for your great review! We're thrilled that you had a pleasant experience and enjoyed our accommodations and amenities. We strive to provide a quality stay to all of our guests and love receiving feedback confirming that we have succeeded. Thank you and we hope to have you as our guest again!

"Best Western Garden Inn"

5
27/09/2015

The Hotel is very nice , there is a little construction in the area but it was no big deal . It is very clean and the staff is wonderful. We only spent the one night there but enjoyed our sstay. The breakfast was tasty and hot.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
Thank you for taking the time to write a review and provide us with your feedback! We're happy that your stay was comfortable and enjoyable. We hope to have you as our guest again if you're in our area!

"Great Hotel to Stop at When Traveling"

5
24/09/2015

Checked on Trip Advisor for hotels to stay in this area on a trip to Ohio. Found the Best Western to be an excellent place to stop. Staff was friendly and efficient. Room and bathroom were both clean and well laid out. Nice breakfast in the morning. Would recommend this hotel as a great place to stop when traveling in the area.

Jessica B, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
We are very appreciative of your fabulous feedback! We strive to have all of our guests experience a great stay by providing excellent service, clean and comfortable accommodations, and amenities. Thank you for taking the time to write a review and provide your recommendation!