habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Plus Bathurst Hotel & Suites, Bathurst

4.5/5  - basé sur 363 notations.
150 Main Street, E2A 1A4, Bathurst, Canada - Ver el mapa
Best Western Plus Bathurst Hotel & Suites - Vista Exterior El Best Western Plus Bathurst Hotel & Suites se encuentra en el centro de Bathurst. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Aquellos viajeros que necesiten estar situados junto al KC Irving Centre o tomar un vuelo nocturno en el aeropuerto de Bathurst podrán disfrutar de una inmejorable ubicación en este hotel de Bathurst. Nuestro hotel se encuentra en el centro Bathurst, lo que le permitirá acceder en solamente unos minutos a las principales atracciones, tiendas y restaurantes de la zona. Si desea disfrutar de una escapada, visite la Bahía de Chaleur, situada igualmente en las inmediaciones. Tanto si prefiere la ciudad como el campo o un poco de ambas cosas, los huéspedes podrán disfrutar de todo lo que buscan en el hotel adecuado. Al ser un establecimiento totalmente nuevo con un exquisito restaurante con una excelente valoración, estamos orgullosos de aportar la mejor experiencia hotelera en Bathurst, Nuevo Brunswick. Disfrute de una piscina cubierta abierta durante todo el año, el lugar perfecto para relajarse o pase una noche de diversión en la ciudad. Disfrute de una escapada al gimnasio con los últimos adelantos, algo perfecto para no renunciar a su rutina de ejercicios. Las impresionantes vistas a la Bahía de Chaleur desde muchas de las habitaciones y nuestros paquetes de golf son un auténtico sueño hecho realidad para muchos de nuestros huéspedes. Durante su visita a nuestro hotel de Bathurst, Nuevo Brunswick, visite la playa local o el Village Acadien para disfrutar de una magnífica experiencia cultural. Tanto si ya tiene previsto visitar el Acadien Village como si prefiere disfrutar del Hospitality Days Festival, en las inmediaciones de este establecimiento podrá encontrar siempre vibrantes actividades. Nuestro personal multilingüe estará encantado de proporcionarle todo tipo de recomendaciones. Los huéspedes en viaje de negocios podrán disfrutar especialmente de su estancia en el Best Western Plus® Bathurst Hotel & Suites. Nuestras salas de reuniones son perfectas para encargarse de sus tareas de trabajo y todo tipo de viajeros, desde funcionarios públicos del gobierno de Canadá hasta mineros con proyectos en la zona, cuentan con nosotros para disfrutar de un segundo hogar durante su viaje. Tanto si se encuentra aquí para asistir a una boda, una feria comercial o una reunión en Providence of New Brunswick, disfrute de un fantástico descanso en una excelente ubicación en el centro de la ciudad, unos cómodos desplazamientos y lujosos servicios. Reserve su próxima escapada en el Best Western Plus® Bathurst Hotel & Suites. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Bathurst Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 363 huéspedes
NOTA EMITIDA
Excelente
227
Muy bueno
90
Normal
27
Malo
11
Pésimo
8
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
21
De negocios De negocios
151
En familia En familia
74
En pareja En pareja
81
En solitario En solitario
15
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"great weekend"

5
13/10/2018

a beautiful new hotel with a great adjacent restaurant. it is ideally located in the downtown core.of the city. walking distance to many local shops, services and seaside walk way. a great tourist stopover .

ElliottS241, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you OnAir48888 for the great rating and wonderful comments, we are glad you enjoyed your stay with us!

"Clean and friendly "

4
02/10/2018

I stayed here on a business trip for one night. Staff was welcoming and helpful. Rooms are spacious, well laid out to allow for a working visit, relaxing arm chair, desk and chair, complimentary water, very comfortable bed and pillows! Blackout curtains to provide a great sleep. Bathrooms are reasonable size and have a spacious shower! There is a restaurant attached for simple meals. There is a bar area that serves on tap local craft beers as well as international beers. Rates are reasonable

ElliottS241, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "surf_seekers" for the great rating and wonderful comments, we are glad you enjoyed your stay with us and look forward to seeing you again in the near future!

"Skating Trip"

1
01/10/2018

I was travelling with a group and we booked a bout 10-12 rooms. The service was awesome and the friendliness of the staff was 10 out of 10. The breakfast was a solid 8, but the service in the restaurant was another 10 out of 10. Great Job!!!

ElliottS241, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "samrbates" for your wonderful comments and are happy you enjoyed your stay with us! Is it possible you entered the rating incorrectly, we only got a 1 out of 5 :-).

"Business trip"

5
22/09/2018

Check-in was fast and friendly. Room was very clean. Restaurant has good food and breakfast buffet is good and convenient. I stay here frequently for business and it is always a pleasant stay. Beds are comfortable. Have stayed for pleasure also and my daughter enjoyed the pool and especially access to a candy store next door. The suits are excellent and roomy. Not far from stores and other restaurants. Close to water with nice walkway along the water.

ElliottS241, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Brigitte B for the great rating and wonderful comments, we are glad you enjoyed your stay with us and took advantage of our great amenities, we look forward to serving you again in the near future!

"Nice room, Firm beds"

4
26/08/2018

The room were nicely decorated room, nice furniture, the room has a microwave, tv, small bar fridge, ideal for family and those traveling with spacial need s !. The room we had didn't have a good view. The pool at hotel was a small pool not god for an adult to swim. The front desk staff were great. I do however do not recommend their restaurant 150 Main Street! Other then breakfast. Their restaurant is high prices and food isn,t up to the standards to match the price they charge. I review restaurant separately.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Wallace C for your review and comments, we appreciate your feedback and look forward to serving you again in the near future!

"Great place"

4
24/08/2018

Great hotel, very clean and with firendly staff. Gym is also pretty good, but starting to get dated !!Hotel is clean and the restaurant is good. It's located located neer a few new restaurants and bar which make your visit very enjoyable !!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Francois B for the great rating and comments, I agree the fitness centre is due for some upgrades and it is in our plans in the very near future!

"Nice hotel"

5
03/08/2018

We stayed here after traveling in the Gaspe region on a motorcycle. We were tired and able to get the last room at the hotel. The hotel was clean, staff were friendly, we were given two tickets for free drinks at the restaurant. Breakfast is served there and it was a better than standard hotel breakfast with hot eggs, potatoes, bacon, fresh fruit, cheese, yogurts, pancakes. Great service by restaurant staff. Comfortable beds and air conditioning that worked. Plenty of outlets for our many needs.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you jcmcgg13 for the great rating and sharing your comments with other travelers. We are glad you enjoyed the welcome drinks/complimentary hot breakfast, along with our service and amenities!

"Great place to stay"

5
01/08/2018

I loved being downtown and a walk from the water and great restaurants. The coupon for a free drink was a very nice touch. The staff were extremely accommodating and professional. Fantastic bed for a great night sleep!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you CynthiaDunlap for the great rating and wonderful comments, we are glad you enjoyed you stay, service and added touches, we look forward to serving you again in the near future!

"Home away from home"

4
26/07/2018

Beautiful room,Iexceptionally clean ( light fixtures. ,door frames, lamps,trimming all well dusted) bed was very comfortable and close to everything you would want in a downtown relaxed atmosphere......very quiet for sleeping.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "fergusonlinda13" for the great rating and wonderful comments, we are glad you enjoyed your stay and look forward to serving you again!

"Very pleasant stay"

5
24/07/2018

The hotel is extremely clean and very well maintained. The staff are all very friendly and helpful. Providing the free breakfast and the free evening drink at the bar are appeciated added touches. Found this to be a reasonable rate for what you got. Will definitely stay again.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "MrsKL9999" for the great rating and comments, we look forward to serving you again in the near future!

"I like this hotel"

5
16/07/2018

It is a very clean hotel with super friendly staff. Breakfast is fantastic within the night package. Free parking is provided and the location is just a 5 minutes away to the city center and water front.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "Yu C" for the great rating and wonderful comments, our location is definitely a PLUS, we try hard to give our guest great value and that includes a fantastic breakfast!

"Good value for money "

5
30/06/2018

Clean, quiet, free parking, decent enough breakfast (coffee aside but that's true of all hotels in Canada to date) polite, friendly and pleasant staff -all that you could need from a chain hotel. Recommended.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "533debra" for the great rating, wonderful comments and recommendation, we are glad you enjoyed your stay, other than the Canadian style coffee :-).

"New building and rooms, VERY large bathrooms, complimentary breakfast and drinks at the bar"

5
24/06/2018

This hotel happened to be the same price as every other hotel in Bathurst this past weekend (usually it's a little more expensive since it's higher-end), so we decided to stay here and it was totally worth it!! Top of the line facility, which is newly built so everything looks very modern and sleek in the lobby/common area. The rooms have all the basic standard fare, but go above and beyond with the bathrooms (which are QUITE large compared to the typical hotel bathroom and have terrific water pressure), as well as a luxury Keurig coffee maker in each room. Saturday night was also very quiet and allowed easily for sleep, I don't know if this is soundproofing or just our luck regarding quiet neighbors! You also get a complimentary alcoholic drink for each adult in the room for each night of your stay at the on-site bar, and complimentary breakfast which has some delicious selections if I do say so myself. The pool was undergoing maintenance so was not available during our stay, however the check-in representative immediately offered complimentary access to a local pool just down the road. Very good customer service to automatically offer an alternative to a service which is usually available but is temporarily down. Staff was very friendly, always made sure to offer things before I even asked, and was willing to accommodate any needs. I will definitely look to stay here again when in Bathurst, as even though it's often pricier than the competitors, it's also a better hotel.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Jane W for the great rating and wonderful comments, we are so happy you enjoyed your stay with us and great news, the pool will be back in service in the next couple of days, we appreciate your understanding! We do our best to offer good value for the rate..

"Great for business travelers"

5
18/06/2018

Always enjoy staying at this location for all my business travel to Bathurst. They have a great restaurant on site, a small pool and fitness center, and nice large rooms. Staff is friendly and helpful in the event of any last minute changes to bookings required.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "Stéphane L" for the great rating and wonderful comments, we appreciate your business and look forward to serving you again in the near future!

"Clean and Spacious, with a Couple of Glitches"

4
29/05/2018

A spacious room with an easy chair. The shower area was huge with the tap handle away from the shower head, so you can adjust the temperature easily before stepping into the stream–a nice touch. One inconvenience was that the air conditioner was positioned close to the bed and blew right onto it. There being no extra blanket, we had to improvise by piling clothes on the bottom corner. I have one major complaint. The TV was very confusing. A multitude of available channels comprised many repeats of Canadian network stations from different cities across the country. A few channels did not work, just static. Most infuriating, however, was the power button would not turn off the set. Ultimately I had to pull the plug to shut it off for the night. Management, see if you can contract for a better package. The gym was adequate for my workout, however, I would have welcomed a wider range of free weights. Missing 5 lbs. and top was only 35 lbs. The adjoining restaurant was convenient and offered good food. A great deal was that our room charge included a hot breakfast and two free drinks the night before if we dined there. We did! The reception staffer was very friendly. She took the time and effort to mark up a map of the area with suggestions for attractions.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you voyager075 for sharing your comments with us and your fellow travelers, this helps make us better, I agree the digital TV can be confusing, the benefit of the extra channels is offset by a complicated remote (even though we provide detailed instructions and channel listing :-)) and we'll re-evaluate the lineup as well, we will have a look at the air conditioner in your room to see if any modifications are needed. I am glad you enjoyed the added amenities and our amazing staff, we appreciate your business and look forward to serving you again in the near future, hopefully with some improvements!

"Little Gem I. Bathurst"

5
10/05/2018

From Checkin to Checkout was a wonderful experience the staff were so courteous and professional the property is very well appointed the rooms the same and spacious The restaurant was exceptionally good I would stay at this Property again

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you How1234 for the great rating and wonderful comments, we try hard to please our guests and we look forward to serving you again in the near future!

"Stay away if you have a pet"

1
09/05/2018

I'm a commercial traveler and have stayed at many Best Westerns across the Maritimes. Sometimes I bring my pet and there are no issues. Best Western in Bathurst is the exception. At 9pm I was advised to vacate my room because apparently this hotel is not pet friendly. I can understand that some hotels can have this policy but I feel like I could have had a warning and make an exception since I was already settled into the room. This goes without saying that I will never stay at this property again.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you for taking the time to share your concerns and I am glad that I had the opportunity to speak with you last night. - You signed the registration card at check-in that stated that pets are not allowed. - When you checked in, the front desk agent noticed your dog in your car and asked you directly if you had a dog and you responded "no". - You are correct, some Best Westerns accept pets, but not all, this is a decision taken by each property. - We clearly state on all our reservation channels that we are not "pet friendly". - We have to respect guests that may have allergies or concerns staying in a room that was occupied by a pet. We are sorry for your inconvenience, but we are very transparent about our policies and if you had advised us that you had a pet, we would have been more than happy to help you locate a pet friendly hotel in the area.

"An awesome stay!"

5
05/05/2018

Enjoyed immensely the 3 nights at the Best Western in Bathurst N.B. I very much appreciated also the complimentary full breakfasts and complimentary drink with dinner. I give this hotel a 5 stars rating!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Francoise B for the wonderful comments and great review, we are thrilled that you enjoyed your stay with us and look forward to serving you again in the near future!

"Fine"

4
25/04/2018

All good but 2 things missing: room service breakfast and a Jacuzzi in the pool area. Bed is perfect, hot shower, decent restaurant adjacent, easy to log on to internet. staff friendly. The pool is a square heated area but I gave it a miss as what I really needed was a jacuzzi. I got the handicapped room although I have no handicap, but no difference for me, just a bit more space in the bathroom probably.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Praecox for taking the time to share your comments, this helps make us better and improve our guest experience. We are glad you enjoyed your stay with us and look forward to serving you again in the near future!

"Convention"

5
08/04/2018

Excellent throughout in all respects Staff helpful and friendly ,food was excellent and room was imaculate.I couldnt wish for more in any place .Excellent value for moneyand I would recomment this hotel to anyone visiting Bathurst

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "sailorcirce" for your wonderful comments, we are so pleased that you enjoyed your stay with us and look forward to serving you again in the near future!

"Comfort away from home"

5
30/03/2018

Comfortable bed and pillows in well-arranged room for business purposes where desk is away from the TV and there's a couch to sit on for viewing TV (instead of the bed).Restaurant on-site had excellent menu selection and food was delicious and more than ample portion sizes! Breakfast was timely for a quick exit for business purposes.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "scrappinggranny" for the great rating and wonderful comments, we are very happy that you enjoyed the guest room layout as well has the offering and service in the restaurant, we look forward to serving you again in the near future!

"Tall ceilings, clean and spacious room, awesome service!"

5
06/03/2018

This is BY FAR the best hotel in Bathurst. The rooms are big and clean. Beds are comfortable. The breakfast is on par with what you pay. Already planning on going back! Love that you are walking distance to Subway, the little shops as well as the beautiful walkway right on the water.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Sharonstp for taking the time to review our property and share your experience with your fellow travelers, we are happy that we exceeded your expectations and look forward to serving you again in the near future!

"AWESOME STAY - VERY CLEAN AND EXCELLENT SERVICE"

5
02/03/2018

I stayed two nights for work related purposes. The room was very clean and the hotel front desk staff were super helpful. Having been at the restaurant previously - (year ago) I was a bit hesitant as the food and service was not very good at my last visit. I was pleasantly surprised as the food was excellent and the service was awesome. Being a former waitress myself, I can be a bit more picky but they certainly exceeded my expectations. Waitress ANNIE is doing a super good job. I WILL BE BACK for a stay and will certainly eat at the restaurant instead of venturing out.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "Moniquma" for the great review and sharing your comments with your fellow travelers. I am glad you gave the restaurant another chance, We have a new name, team and menu in place and happy to see all our hard work is paying off. We look forward to seeing you again next time you travel to the area.

"Worst Service"

1
23/02/2018

The rooms were dirty and the bottles of body cream and shampoo were almost empty. The top sheet of one of the two queen bed had a weird brown stain on it. Also, the service at the restaurant/bar was very poor to say the least and there was a pile of vomit outside the restaurant's front entrance (manager/I don't know what) was drinking a pint at the bar while apparently working, not super professional. The check in was really slow and inaccurate.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Desgardens for taking the time to share your experience, this is not typical of our property and we are sorry that we fell short of your expectations, please feel free to call the property and ask for the General Manager, we will do our best to get a better understanding of what happened and try to resolve your concerns,

"Bathurst Hotel Stay"

3
22/01/2018

I wish I could send my picture of the meal I was presented with and a copy of how it reads on the menu. It was an absolute dining disaster. I paid $24.00 for a plate of veggies and a tiny piece of saline preservative chicken that was pink...undercooked and in no way matched the description of the menu. I tasted it and sent it back and the wait staff never blinked an eye. She just shot an, "Are you done with that?" and scooped it up and took it away. I made sure I cut it in half so they wouldn't re-serve it to someone else. That's the vibe I got. Terrible!! I will stay at the hotel again but I will never set foot in that restaurant again! The restaurant is "150 Main". Once again, the hotel and staff were great...good job!

"Great place to stay"

5
09/01/2018

This is the first time at this hotel and I can say that it will not be our last. Great looking place, with great room, great service and very comfortable environment. We ate at the restaurant for breakfast and it was very good and great service.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you theguyfrommoncton for taking the time to share your comments with your fellow travelers, we are glad you enjoyed your stay with us and look forward to serving you again in the near future.

"Pleasantly Surprised"

5
05/01/2018

I was in Bathurst for work related purposes but had never had to stay overnight before. Spent 2 nights at BW. It was excellent and i was pleasantly surprised with the hotel, it's rooms, cleanliness and parking. The restaurant food was excellent and well priced! I enjoyed my stay so much i am writing this review. Normally i do not post reviews.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you C5144MLcindyl for taking the time to post this review, we are glad you enjoyed your stay with us!

"One of the best places to stay in Bathurst!"

5
02/01/2018

Even though Bathurst is my hometown, my family and I stayed at the Bathurst BW for a week end visit. This was a GREAT hotel to travel with my kids. We stayed in a larger suite (two queen beds with a larger living room/sitting room). The room was very clean, spacious and really up to date. The beds were very comfortable. The AC/heat was easy to control and not too noisy. The pool was small, but my kids were quite happy with it. I would suggest an upgrade would be to get a water slide for the kids. Although I didn't go in, the gym looked adequate as well. The staff were kind and helpful. The complementary breakfast the next morning was pretty good, too. There is a restaurant attached to the hotel, but we did not go. I hear it's pretty good, too. lots of free parking is nice. This hotel is located in the downtown core. There are a few quality shops across the street for shopping, and some decent restaurant a short walk away. The "Bootlegger" is a great local craft beer bar 10 steps from the hotel's front door. Bathurst has a great beach, and this hotel could only be better if it was on it.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you freddymom for the positive rating and comments, we are very happy that you enjoyed your stay with us, I agree, it would be great to be located on the beach and have a water slide :-) we look forward to seeing you again in the near future.

"Great Place to Stay"

5
21/12/2017

Was in Bathurst for business and stopped during a storm. The service was great and the room was very nice. Staff was friendly and helpful. A restaurant was attached so I did not have to leave the building again during the storm in order to have supper. Breakfast was included through the restaurant.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Wayne P for sharing your experience with fellow travelers, we are glad you enjoyed your stay with us, having the restaurant onsite is definitely an added bonus, especially during winter, we look forward to serving you again in the near future!

"Very nice"

5
11/12/2017

Easy to find with ample parking. Room was spacious and clean. bed was comfortable .... not too firm! Breakfast was very good. Quiet area but close to everything. Easy checkin and checkout. Stayed here for business. Felt secure and safe.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you brucebJ3855VB for sharing your comments with other travelers, we are very pleased that you enjoyed your stay with us, we appreciate your business and look forward to serving you again in the near future!

"Excellent Stay All Rund"

5
08/12/2017

Clean rooms, satellite tv, comfortable beds, clean bathrooms, very quiet. OIne of the better BWs. I would definitely stay there again. Well situated downtown. Decent restaurant. Helpful staff . Sleep quality very good. The lobby is very well layed out and staff are very attentive to any needs, .The tv channel selection is really second to none for any hotels.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Mike G, we are very happy that you enjoyed your stay with us, we appreciate you sharing your comments with other travelers, we look forward to serving you again in the near future!

"New, clean and quiet!"

5
21/11/2017

I was pleasantly surprised at check-in when I encountered a lovely lobby which was festively and tastefully decorated for the holidays. This was my first time visiting this hotel; first time in Bathurst for work. The hotel is situated right in the old 'downtown', with a few restaurants and shops in close walking proximity. Check-in was a breeze! The room has a nice sitting chair for reading, a desk, tv, mini fridge and microwave. Although I didn't use them, I checked out the pool and gym - no one was using them, and they looked very clean and well maintained/new. The hotel was nice and quiet and there is a restaurant attached (it was still closed when I was looking for an early supper, so didn't get to try it). Complimentary breakfast in the morning that sure did the trick! Will definitely be staying here again!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you eharm for sharing your experience with other travelers, we are glad you enjoyed your stay with us and the holiday decorations, we look forward to serving you again in the near future.

"Dreadful Breakfast"

2
20/11/2017

Dreadful Breakfast ! If you have traveled to different Best Western hotels, you know their normal cooked breakfast buffet is superb - sausage, eggs, beans, waffles, toast, pancakes, yoghurt, fruit etc, etc. However, at this hotel you had to go next door to a small restaurant for breakfast. Very limited menu - and you could only chose 1 meal (I had sausage, egg & toast) but that was it ! I was not allowed to have any pancakes, fruit, yoghurt, oatmeal & all the other things. You just make 1 choice & a line cook prepares it & you're done ! 1 glass of juice/cup of tea/coffee. You want more ? You gotta Pay extra ! Whilst the king size room we were in was superb, next time in Bathurst I'll save $30, go to Comfort Inn & head to McDonalds for breakfast !

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you for taking the time to fill out a review and share your experience with other travelers, we take our guest comments very seriously and helps us to improve, after careful consideration, we moved from a buffet to a complimentary made to order breakfast with multiple options, prior to this change a lot of our guests complained about the quality of the offering on a buffet, we now offer fresh cooked to order eggs, with unlimited fresh brewed coffee, juice, home fries, breakfast meat and toast, most of the feedback has been positive but realize that we can't please everyone, we hope you will give us another chance and appreciate your business.

"Great Place to Stay"

5
31/10/2017

We had a great stay at this hotel. Staff very friendly. Breakfast tasty and the location was clean. The staff went out of their way to make our stay memorable. Close to downtown and easily accessible from the highway.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you dianneb884 for sharing your experience with other travelers, we are very happy that you enjoyed your stay with us and look forward to serving you again in the near future!

"Excellent!"

5
27/10/2017

The Best Western in Bathurst was one of the best hotels I've ever stayed at. It was super clean and comfortable. The pillows were so soft! I love that we were able to open the windows some for fresh air too. I would definitely recommend this hotel to everyone. It was in a convenient location as well.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you 143heidif for sharing your comments with other travelers, we are glad you had a good experience and agree being able to open the windows to get fresh air is a PLUS.

"Very good choice-professional level"

5
23/10/2017

We stayed at this location during a recent trip to New Brunswick for a funeral. Having enjoyed BW Plus in Europe in 2016 we were aware of the quality at a reasonable cost. The Hotel is quiet, clean and near many services that one might want in Bathurst. Of particular note are the beds which we found to be super comfortable with great choice of pillows. The shower was big enough for two and the entire room was spotless. There is a pool, though we had not brought swim suits to our chagrin and there are work out machines to suit. Of particular note is the attached restaurant, the "Chaleur" which we enjoyed due,in part, because of the superb service from Brenda. This is a very good hotel and we will stay there again.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you MichaelHM for your comments, we are glad that you enjoyed your stay at the property and agree that Brenda does a great job at the restaurant.

"Place for improvement"

4
20/10/2017

Nice room, but better cleaning wiill be good. Restaurant need improvement. Nice location close to river. Stay 2 nite and room wasn't clean after first one---only the bed was made. Nice restaurant with average food

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you G7635HDmichelt for taking the time to share your comments, we are very sorry that we fell short of your expectations, we are in the process of re-branding the restaurant with a new menu and Chef, I would appreciate it very much if you can call the hotel (506-548-8888) and ask for me (Elliott - General Manager) so I can better understand the housekeeping issues.

"very clean and extremely friendly staff"

5
19/10/2017

very clean room, pool was great, food at breakfast was good but the internet was disconnecting too often BUT the hotel was full so maybe too many people at the same time on it. asked for a late checkout and got it right away.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you lucd728 for your comments and we are very happy that you had a good stay other than the internet, we are in the process of conducting a full high speed upgrade and should be installed in the next 60 days, our guest's comments help make us better. We look forward to seeing you next time you are in the area.

"Great place to stay"

5
14/10/2017

One of the friendliest, most helpful, cleanest motels we've stayed in. We were well taken care of fom the moment we arrived, to the time we left. We had left a watch in our room and missed it the next day. We called the hotel, they found it and shipped it to us.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you RSOrr for your wonderful comments, we are glad you enjoyed your stay with us and look forward to serving you again in the near future!

"Beyond Expectations"

5
09/10/2017

My husband and I prefer to use the Best Western chain when we travel. We have a good idea of what to expect. This particular Best Western went even beyond our expectations. We arrived just around midnight and when we walked in, thankfully, the gentleman on duty was ready for us and had all the paperwork and keys ready for us. Very comfortable room at the end of the hall. I loved having the small fridge and microwave. Perfect for evening snacks. The concierge we met on most days was Bonnie, friendly and very helpful, exactly what one would hope for in a concierge. The included breakfast was just what a traveler needs to get going in the morning. The only negative was the scrambled eggs, they were dry and did not taste like real eggs. It was a short walk to the boardwalk where there are some very quaint little shops. Pretty views from the top of the tower. The hotel has a fantastic restaurant attached. We ate there 4 out of the 7 nights we were there. All in all, I thoroughly enjoyed our visit thanks to, in large part, our stay at this hotel.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "marie s" for your wonderful comments, we have a great staff and appreciate the recognition, in regards to the eggs, we are planning to move the complimentary breakfast into the restaurant where the eggs will be made to order, we look forward to serving you on your next travels to the Chaleur region!

"Best Western Bathurst"

4
09/10/2017

Very nice hotel. Convenient that there is a restaurant connected to the hotel. Bed was very comfortable and room was very nicely decorated. Wasn't aware that there was a Best Western in Bathurst. Will be staying here again!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Gerard P for sharing your comments with other travelers, we are gad you enjoyed your stay with us and look forward to serving you again on your next trip to the area.

"Bathurst Best Western"

5
30/09/2017

Great service from check in to check out.. Room was very clean with very comfortable bed. Enjoyed a hot delicious breakfast before continuing on my business trip. Would definitely stay again and recommend to my colleagues.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Sylvina M for sharing your experience with other travelers, we have been working hard too improve the breakfast quality and offering, we look forward to serving you again in the future and thank for recommending us to your colleagues!

"Poor policy"

1
29/09/2017

I guess it is partly my fault, I have stayed at many best westerns and they allowed pets, this one doesn't. I was not aware when I booked it and I was turned away at the door even with no other hotels available. I will never ever come here again.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Duane C for letting us know about your experience at the hotel, we are sorry that we were unable to accommodate you and your pet and that you left disappointed.

"Significant improvement at the BW"

5
29/09/2017

I recently stayed at the Best Western Plus in Bathurst. I was incredibly impressed with everyone I encountered during my stay. I had heard about some issues in prior years. I can personally attest that everyone I encountered during my stay--whether the front desk staff, the housecleaning staff, the restaurant/conference staff, maintenance (yes I did have an issue with my room but it was quickly rectified), management, ... everyone--were incredibly friendly, helpful, and genuinely interested in making my stay the best possible. A shout out to the chef who has already done much to improve the quality and service of the food at the hotel but also has many plans to continue to do so in future--he's a find! Thank you all!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you BATGBT for your wonderful comments, we are a new management team and so happy that our efforts and hard work is paying off, we look forward to seeing you again soon!

"welcome"

5
24/09/2017

Here is a hotel that we tried hard to get into and finally did on line and we were not disappointed we were leary because of the price but it was clean and centrally located and easy to find it included free wifi and breakfast which was great as I said for the price. they have a restaurant on the premises and the service there was A1 and the portions were great. we would highly recommend a stay here.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Mikelee99 for sharing your comments with other travelers, we are thrilled that we met your expectations, we look to forward to seeing you next time you are in the area!

"Business/Conference"

5
24/09/2017

This is a very nice hotel, it is very clean and easy to find! It was my first time at this hotel and I was very impressed with the overall stay. I would definitely stay at this hotel again, and thank you to the wonderful staff!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Charlene B for your wonderful comments, it was our pleasure serving you!

"Great stay"

5
20/09/2017

Best place I've stayed in Bathurst! Clean, modern room, friendly staff. Very easy to get to with ample parking. The restaurant in the same facility is nice so when you arrive you don't have to leave again, your home for the night. The only thing missing was a hot tub in the pool area

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Y7689JJjamesm for your great comments, I am glad you enjoyed our facility and amazing location!

"Great place to stay!"

5
11/09/2017

I really love the stay at Best Western. When it come to choose a hotel, I never go wrong by choising the Best Western. Really Clean, Nice breakfast and really confortable. The hotel is a very nice location in Bathurst.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you U9627ERtinad for sharing your comments with other travelers, we are very happy that you enjoyed your stay with us!

"Great location, service, comfort and value"

4
10/09/2017

Great location and easy to get to from the airport - around 15 minutes. Within easy reach of a few nice bars and also a bar/restaurant on site. Spacious rooms, which are clean, comfortable and to a good standard. Staff are very friendly and helpful. Only reason for four rather than five stars is the breakfast. The breakfast choice and standard is good. However, it lacks the green/environmentally friendly aspect. Plastic cutlery and paper plates. Does make it all feel a bit cheap, but also seems very wasteful. Some proper metal cutlery and hard plates would make a big difference.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you FishySteff for taking the time to share your comments and experience, we are glad you enjoyed your stay with us and will discuss with the team your concerns regarding the use of disposable for the breakfast service.

"Nice Clean and Welcoming Stay at Best Western"

4
01/09/2017

We recently stayed at the Best Western in Bathurst NB, while visiting family.The Place was centrally located in town to the water front and banks. Place was very clean and comfortable with a small but sufficient breakfast area. Staff were very friendly and check in was quick. We would definitely stay again

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "dianadG9374LS" for sharing your experience with other travelers, we are very glad you enjoyed your stay with us and look forward to seeing you again!

"Excellent Location and Good Value"

4
28/08/2017

This hotel is right downtown, close to waterfront , shopping, restaurants and is a great value for the $ as breakfast included. Staff are friendly...small glitch with power off at checkout, but handled well by staff. Would definitely recommend this hotel!!

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "49barb2015" for sharing your experience with other travelers, we are very happy that you enjoyed your stay and our great location, we look forward to seeing you on your next trip to the area!

"Great place to stay in Bathurst, NB"

5
21/08/2017

If you are travelling to or through Bathurst, NB this is a great hotel to consider. It has a great location and very helpful staff. The breakfasts, while very informal, are well stocked and looked after. The staff were very helpful with questions about what to do in the area.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "stephenj313" for taking the time to share your experience with other travelers, most of all, we are happy you enjoyed your stay with us!

"An excellent choice of hotel"

5
21/08/2017

Our stay at this hotel was a very good experience. The rooms were very well appointed with modern decor and we spent a very enjoyable night here. The bathroom was upgraded to a very high standard....one of the best of our many stays at Best Western Hotels in Canada.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "SnowingDelboy" for your wonderful comments, we really try hard to make our guest feel comfortable, we look forward to seeing you on your next stay to the area!

"Excellent stay in Best Western Plus Bathurst, NB"

5
14/08/2017

Excellent accommodations. Would recommend this hotel to anyone visiting the Bathurst area. Located in the downtown center of the city and has all the amenities required. Very comfortable and quiet rooms.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you 366ginettel for taking the time to fill out the survey and sharing your experience with other travelers, we are very pleased that you enjoyed your stay with us.

"Noisy, poor management to let people screem in hallway till 4 in the morning"

1
13/08/2017

Nice clean hotel, but did not sleep at all thanks to some people having some kind of party and screeming in the hall way til 4am, don't know why managemen or staff let that one go, don't care about customers I guess.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "Joey M" for taking the time to to share your experience with us on Tripadvisor and taking my call to discuss in more detail, we apologize that we fell short of your expectations and will work hard to make sure that this situation does not repeat itself in the future.

"Lovely hotel"

5
10/08/2017

I have nothing but praise for this hotel, it's wonderful, the hotel is clean and in the center of Bathurst. Great quality for your money, would recommend this hotel to everyone, wonderful experience. The beds are big and comfortable and the complimentary breakfast is fantastic

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thanks you Lisa J for your wonderful comments and sharing your experience with other travelers, we try hard to make all of our guests have a great stay!

"Great value and location"

5
31/07/2017

We went to Bathurst for a wedding and this hotel was recommended. Very clean and great service. Location is great and easy to get around town. Would definitely return to this hotel next time we are in New Brunswick. Other family stayed here as well and enjoyed it.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you benjamindW1227LZ for taking the time to post this review and share your experience with other travellers! We are very pleased to hear you enjoyed your stay with us and look forward to seeing you next time you visit Bathurst!

"Best in town"

5
28/07/2017

This hotel is very clean and well maintained. They offer a great hot breakfast in the morning. The fitness facility is basic, but they have all you need for a good training. The staff is very friendly and most of them are perfectly blilingual.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you Francois B for taking the time to share you experience with other travelers, we are very happy your enjoyed your stay with us, I agree, we have a great staff!

"Outstanding"

5
28/07/2017

We spent several days at the Best Western Plus, Bathurst and it was a very good stay. The hotel reception was helpful and informative, our room was very good and we found the hotel to be on a main street, right in the middle of town. Despite this the hotel was not noisy. Free breakfasts were good, with a good range of choices and drinkable coffee…. We recommend this hotel – also try the restaurant it is also good

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "josiow" for taking the time to share your experience with us, we appreciate your comments and are very glad that you enjoyed our service and location, we look forward to welcoming you back on your next trip to Bathurst!

"A good place to stay"

4
25/07/2017

The hotel is located very near the waterfront with views of the water from some rooms. It is right on the Main Street of the town and within walking distance of the shops! We totally enjoyed staying here.

Elliott S, General Manager at Best Western Plus Bathurst Hotel & Suites, responded to this review
Thank you "car0lnj" for your comments, I am glad that you were able to take advantage of our proximity to the waterfront and downtown Bathurst!

"The visit of Bathurst"

5
22/07/2017

The hotel had a nice and calm feeling. The staff was incredibly helpful and kind. The internet connection in the rooms where horrorabel but the rest was pretty good. The gym was small but had enough equipment to keep me buissie.

"Great Hotel"

5
19/07/2017

I always pick Best Western Plus Bathurst for my visit. The location is great, it is near my office. I always had great service. Breakfast is good and free :) The rooms are big, beds are comfortable and washroom is just what I need. I am recommending this hotel to anyone, either for work or pleasure. Nice pool for the kids and fairly good size gym if you want to pump some biceps :)

"Best night sleep"

5
12/07/2017

Bed was excellent room was awesome, super clean, two televisions quiet free parking close to downtown staff very knowledgeable. Would definitely stay there again. Town had lots of stuff going on the night we were there.

"Poor service, cheap uncomfortable rooms."

2
11/07/2017

Well this hotel is well located if you must go to Bathurst but that's the only thing positive I have to say. The staff is unprofessional, they barely say hello when you first arrive and just ignore you the rest of the time. They are not helpful and just look like they are hanging out and couldn't care less about you. Also the cleaning lady complains about having to do your room after 11 am, because she's busy "doing the wash". At 150 a night, this is definitely not a good value for the cheap looking rooms and the terrible service.

"Expectations Fail"

3
10/07/2017

We had stayed at another Best Western Plus 2 nights prior to this stay and had had a great experience. The previous hotel had set the bar pretty high for a Best Western Plus and so we were very disappointed with this property. The room was clean and satisfactory except for the fact that the drapes did not close and we were located on the first floor. The Continental Breakfast area was small and staff were slow to replenish the food.The pool was small and did not look very clean.

"Worst breakfast at a Best Western"

4
08/07/2017

The hotel itself is clean and comfortable. I could not figure out how to use the remote control for the tv. I thought the battery was dead. They should have instructions in the room on how to use the remote (I have never seen one like it!). Breakfast was a huge disappointment for a BW. Cold hard scrambled eggs and cold sausage.

"Clean Room, Good Sleep"

4
02/07/2017

Had a good experience here. The room rate seemed high but I had a comfortable sleep. The whole room was clean, the amenities good and hallways were quiet. Seems like business travellers. Breakfast was modest.

"Great place to stay"

4
02/07/2017

Great place to stay and reasonably priced. Beds were comfortable as were the pillows. Rooms were clean and well appointed. This is our go to hotel when staying in Bathurst. Will stay here again without a doubt.

"Friendly"

5
01/07/2017

Even though they were fully booked they helped us find a room in the area. Second night we booked at BEST Western. Comfortable bed ,clean suite,spacious bathroom with a wonderful shower. Breakfast was free!

"Group stay. Wedding"

5
30/06/2017

Well located, nice hotel, neat. Nice people and bilingual. Good size rooms. Breakfast not great (if you like fruits, think again) & very crowded on a Sunday in June. I would recommend since it is only 3 years new

"beautiful hotel but"

3
26/06/2017

it is our second stay at the BW Bathurst. It is a very beautiful hotel, with all the amenities we need but not enough staff to deserve us at the hotel. good localisation.. we needed to call the reception it takes a long time .....to have someone answered, sometimes we had to call back. Finally it is a good hotel but they have interest to ameliorate the service at the front desk (missing staff)

"Room was nice all else failed"

2
24/06/2017

We stayed here June 21, 17 on a motorcycle trip. Check in was fairly slow with only one clerk so waited about 20 minutes until finally a second person came out. We got to the room and was very nice. Large open suite with nice sitting area and large shower. It went downhill from this point. The view looks out over a parking lot next door which was not purpose of stay, so not huge deal. The TV didn't work so called the front desk at 845pm. Said would be up shortly to check. I finally unplugged the cable box and reset everything then came on after about half hour. Clerk never did show up or call back to ensure it was fixed. We went to the hotel restaurant for dinner. We both ordered a margarita and the bar tender said he had never made one but would try! He was acting bar tender/waiter for entire place. My girlfriend ordered mussels. He brought out a half of plate saying would bring out the rest once they finished cooking. I ordered steak and cheese flat bread. I requested it come plan with no sauce just steak and cheese. It came out with spicy mayonnaise so had to send back and took another 15-20 minutes to get it back. The margaritas were terrible! Never heard of bartender who couldn't make a common drink like that. I booked the room through hotels.com. They said I'd get receipt under door in morning. We used my girlfriends credit card to secure incidentals at check in. In morning there was no receipt, but I did get an email from hotels.com showing the rooms were charged to my credit card which was used to reserve the rooms. That was fine except the hotel also charged my girlfriends card so double billed us for the night. Not only on our room, but for room friend of ours stayed in as well! I confronted the clerk on duty who said I'd need to contact Hotels.com to fix problem. However, they are the ones to make the charge. Now I've paid an extra $230 and need to fight with them to get it refunded. This was our first time visiting Bathurst. Not many options here, but I'd check them out if coming here before dealing with this type of troubles. They said breakfast was served until 1030. When we got down there at 9 everything was out. The bacon and sausage was gone. The attendant said could cook more sausage if we'd like so she cooked 4 patties for 3 people! There was other stuff like bread and waffle maker, but really wanted some meat as well.

"BIG rooms! Tall ceilings! Great breakfast!"

5
22/06/2017

Love this place. The rooms are big and clean. I never heard any noise from outside the room. Most quiet hotel I've stayed at. Service was great. Breakfast included waffles, eggs, beans and continental choices. The pool is great for kids. The exercise room has weights and basic equipment. Already booked our next stay!

"nice place to stay"

4
20/06/2017

would stay there again anytime clean and close to everything staff was very friendly place was very secure for parking rooms were clean internet worked fine beds were very comfortable rooms were modern had an indoor pool but did not use also a fitness center also looked very clean

"Most likely your best option if visiting the area"

4
18/06/2017

The Best Western Plus in Bathurst is a relatively new hotel, right in downtown Bathurst so it is likely one of the best place to stay when visiting the area. What I liked: Friendly check-in agent, very nice and large room, comfortable bed spacious bathroom, stable and reliable wifi. The hotel offers an onsite pool, adequate conference and meeting facilities, a standard and adequate complimentary breakfast. There is also an onsite restaurant with a varied menu and friendly service. Bathurst itself is fairly compact but being in Downtown Bathurst means being fairly close to a few dining options and near the Via Rail train station. It is also relatively close to the airport. What to watch for/could be improved: Onsite gym is fairly basic, but most likely adequate given its fairly light use, rooms appear to have fairly limited view. The room assigned was right above the pool, which was noisy at times during the day. AC/heating unit is through the wall - temperature control was adequate but these units tend to be a bit noisier than central air style system. All in - this is your standard, newer Best Western Plus. It is not luxurious - but everything looks good and you will get a good night of sleep. If in Bathurst, this is the place

"Great Hotel"

5
12/06/2017

The hotel is very nice and clean. The staff are very helpful and smiling. The only complaint I would have is that the internet connection was terrible. We couldn't connect for more than 30 seconds before it would boot us off. We needed to use a computer program for work however it was impossible as it kept kicking us off.

"Business/Conference meetings"

4
06/06/2017

I enjoyed my stay at Best Western Plus in Bathurst. The staff were very courteous and accommodating. The only problem I endured was at check out time. I went to pay the final bill for all the NBAFRC rooms and it took an half hour. The reservations were made in advance under a block of rooms for the NBAFRC so I don't know what happened but it took a long time to get the final amount. Thank you.

"Stay"

5
05/06/2017

Always a pleasant stay at the Best Western, my go to hotel. Great to see them expand into the Bathurst market. Employees very friendly and helpful, great recommendations on local eating spots. Thank you

"Great BW Plus"

5
22/05/2017

The location is right downtown Bathurst so it's great for business travel. We were there for vacation and found it central to get everywhere. Lots of places around to eat and shop, except on a Sunday. Parking is free and we had no trouble finding a spot. The room was spacious, nicely decorated, comfortable and clean. The room had all the amenities you'd come to expect Staff were friendly and accommodating despite the fact that they seemed understaffed. The free breakfast was great. They had two choice for eggs (scrambled & fried), two choices for meat (sausage & bacon), waffles, plus all the other usual items. It was not at all busy on a Sunday morning at 8:00 PM. The have a gym and a small pool.

Guest Service A... f, Night Auditor/Front Desk Agent at Best Western Plus Bathurst Hotel & Suites, responded to this review
We are so happy to hear you thoroughly enjoyed your stay with us. Thank you so much for your kind review We are glad to hear our staff was helpful and you were comfortable in our modern rooms. We hope to see you again in the near future during your next trip to Bathurst. Megan Doucet

"Great for business, plan to come back for pleasure!"

5
10/05/2017

First visit to this hotel. Everything you want in a hotel: central location, parking included, breakfast included, on site restaurant, really comfy beds, quiet, clean and very friendly staff! Great job Best Western!

"TRIP TO BATHURST-LASTING MEMORIES"

4
08/05/2017

Excellent room cleaned everyday exceptional front desk staff Felt like home away from home. Breakfast disappointing Great central location Nice restaurant and helpful staff there too Will definitely visit again

"Good hotel, dated decor but clean and friendly staff"

3
06/05/2017

Only issue was housekeeping loud and knocking on my door to clean an hour prior to checkout (twice). I felt rushed and the noise made it difficult to get work done. Front desk staff very accommodating. Restaurant ok...I have Celiac and need GF meal. They tried their best but only one menu optiOn available.

"Met high expectations of Best Western!"

5
27/04/2017

Spent one night at Bathurst BW while in training. As pleased as always with Best Western experience. Compare to this week's experience at similar priced motel (BW was full)...hallway smelled much better at BW.

"Great stay"

4
05/04/2017

Staff was friendly, great atmosphere.Check in was fast and efficient. Room was good size as I didn't feel cramped. Bed and pillows were excellent. Complementary breakfast was great and not too busy. They offered a good variety. Would like to see more fresh fruit options. Parking was no hassle.

Guest Service A... f, Front desk agent at Best Western Plus Bathurst Hotel & Suites, responded to this review
Good morning Cindy, Thank you for your wonderful review.We're glad to hear that you had a great experience durring your stay with us as it was our pleasure to have you as a guest. We will bring up the variety of fresh fruit to management as we are open to suggestions to make improvements to assure our guests satisfactions and expextectations as well.Thank you for choosing our hotel durring your stay with us and we do look forward to seeing you on your next visit to Bathurst. Thank you ! Cynthia.D Guest Service Agent.

"Great Value and Comfortable"

5
03/04/2017

The staff are friendly, the rooms very comfortable and the restaurant served delicious food. In the heart of the downtown and only a 10 minute drive from the airport. I highly recommend staying here on your business trip or vacation.

"Very good experience"

4
01/04/2017

Was very happy with everything from the minute we entered the hotel until we left. Very clean, comfortable, affordable and staff was helpful\\polite. The room was spacious and very comfortable, beds and pillows were amazing, bathroom very big and clean and provided everything a person needed. View of downtown was very nice. Location is great, can walk and find everything you need from shopping and dinning. Excellent experience.

"Return visit to a new hotel showed signs of poor construction features"

2
23/11/2016

Though promised an early check-in, my spouse was given a key into a suite that had yet to be cleaned, with an unmade bed! He waited in the lobby for almost an hour with an apologetic front desk clerk failing to offer an alternate room. Later, an afternoon nap was interrupted by someone trying to get into the room with a key, but luckily the safety latch didn't allow access, though the door was left ajar. After a long meeting, I arrived to use a bathroom that was less than ideal. There was only cold water in the sink (and no plug to pool the water), floor tiles were bulged so the door wouldn't fully open beyond half-way, and the floor tiles snapped loudly when stepped on. The next morning I reported the 'lack of hot water' for showering/sink use & heard a few guests talking about the same experience in the breakfast room (which has a sign stating that food is to be eaten there in that space only... so that taking it to your room is perhaps frowned upon). I couldn't wash my hair in cold water to go out on a November morning. The only good feature was that the breakfast was decent & they'd kept an item we'd left at our previous stay. My last booking was a suite with 2 queen beds with 2 TVs for viewing. Expecting similar, I was disappointed that the King suite only had one TV centred between the couch and bed, making it harder to work quietly at the desk.

"Nice stay!"

5
15/11/2016

Arrived to a very friendly and helpful front desk! Room was a good temperature, very clean, it was all good! Beds were comfy, pillows galore and tv reception good. Included breakfast was awesome! My four year old is always down for waffles so that was easy but my spouse is gluten free so its often we are leaving these places looking for something for her to eat. Not here, there was a good selection of 0% yogurts, eggs, bacon, fruit and the coffee was good! Very attentive friendly staff, kept the place clean and foods well stocked. No issues, will be back when in Bathurst area!

"Very comfy bed"

3
14/11/2016

After a long day of travelling and a 5 hour meeting, that pillow top bed was amazing. The room was clean, coffee maker worked well but the extra long pillows and very comfortable bed is what made this a good stay for me.

"No Hot water in some rooms - since January"

2
12/11/2016

I recently stayed at this hotel in Bathurst NB. The room was OK, but had no hot water. I asked the front desk staff and they informed me that it has been an issue since January, and they have yet to get it resolved. They said that they have had a couple local plumbers in but have not been able to fix it. 11 months should be ample time to find someone that can.

"Good hotel"

3
03/11/2016

I was travelling for work and stayed at this hotel 1 night. Prior to my arrival, I contacted the hotel and requested a top floor room, upon check-in my request was not granted. The front desk staff was nice. The room was a good size and clean. The free breakfast was okay. Food options is limited. We ate at the restaurant located in the hotel for lunch and for supper we walked a bit and no luck in finding a restaurant that was close and open except Subway. Good place to stay for 1 night.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good evening, Thank you so much for your review. We are so sorry to hear your request for a top floor room was not granted and we will be passing this onto management, but we are happy to hear the front desk staff that assisted you was nice. It makes us glad to hear our rooms are a good size and clean. Once again thank you for your review and we hope to see you again in the near future. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Very Good Place!"

5
27/10/2016

Everyone was welcoming! The hotel and the rooms are clean and spacious! The pillows are the BEST ... king size pillows for a king size bed ... somebody gets it! There's actually a plug near the big mirror ... YEAH! Breakfast room is clean and well designed! Timmy's practically across the street for 'my' preferred coffee in the morning! It was a really good experience!

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon, We are so happy to hear everyone at our hotel was welcoming and our rooms were clean and spacious. Thank you so much for your kind review of our hotel. It makes us glad to hear you enjoyed the breakfast area. We hope to see you again in the near future. Thank you, Lacey S. Guest Service Agent Best Western Plus Bathurst

"Very nice and friendly"

5
20/10/2016

Very nice place and friendly people, I was going to get there late, but my parents were coming out of town early, the staff was going to make sure they were left in when they arrived before me. Very nice gesture. I will recommend this hotel to all my friends and family.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Gilles, Thank you so much for your kind review of our hotel. We are so happy to hear you were pleased with our staff. We hope to see you again in the near future and thank you for recommending our hotel to your friends and family. Thanks again, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Awesome hotel, well pleased."

5
13/10/2016

Great property and was evident as we drove in. Very nice outdoor appeal.The lobby was very new and modern, nicely furnished.Concierge was friendly and very knowledgeable. Got our room key and were pleased we were on the first floor. The room was grand,roomy and modern. Bathroom was awesome. The shower was grand and so clean. Toiletries were plentiful and good quality. The bed was superb,great night's rest. Thank you. Breakfast was very good,room was large and had a few TVs. waitresses were helpful and courteous. Nice selection of food. We used the laundry room. Clean room, machine and dryer. Folding table available in the room.

Guest Service A... f, Front Desk Supervisor at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hi MFFisher, Thank you so much for the wonderful review. We are extreamly happy that you enjoyed your stay with us. We hope to see you again on your next visit to our beautiful city. Bonnie, Front Desk Supervisor

"Just plain AWESOME"

5
11/10/2016

I could not be happier! After a total debacle, on MY part, with the reservation, Lacey, on the front desk, took over and fixed everything. Outstanding hospitality! The hotel is clean and comfortable and they have a great food coming out of the kitchen. Couldn't want for more.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Simon, Thank you so much for your kind review. It was my pleasure to help you with your problem. Thank you so much for choosing Best Western Plus Bathurst and we hope to see you again in the future. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Last minute overnight"

4
03/10/2016

Last minute change of plans and we ended up in Bathurst NB for the night. We had such a good experience with the Best Western in Fredericton, we decided we could try this one too. The beds and pillows were comfy and clean, same sterilized remote (thank you) And decorated nicely. The pool is very small, but the temperature of said pool was PERFECT! I appreciated that. The breakfast buffet was good too. It is organized oddly, with things places you wouldn't expect them, but I think it had more to do with space than anything. It just collided with my OCD ways. ;-) Thank you Best western

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon mamasmith62, We are so happy to hear you enjoyed your stay with us and thank you so much for the kind review. It makes us glad to hear you had a good experience at our hotel and enjoyed our modern rooms (with sterilized remote, of course). We are also glad to hear you got a chance to enjoy the pool and appreciated the "perfect" temperature. We are sorry if out breakfast area was a little confusing, but we are happy to hear you enjoyed it regardless. Thank you so much for choosing Best Western Plus Bathurst. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Very Nice"

5
03/10/2016

We thoroughly enjoyed our stay at the Best Western. It Is a fairly new hotel in the middle of downtown Bathurst. The immediate neighborhood that surrounds the hotel is a bit rundown, but we heard there was a nice waterfront area just a few minutes walk away. The staff was very helpful. Our room was comfortable and included a refrigerator and a microwave. We particularly liked the spacious walk-in shower. Everything was very clean. Breakfast was fine - typical BW fare that was enough to get us going each day. They have self-service laundry facilities, which we appreciated. The hotel was full both nights we were there as there was a conference going on, but it was so quiet that you'd never know there were so many guests there. It was a great base for seeing the area.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon catem, We are so happy to hear you thoroughly enjoyed your stay with us. Thank you so much for your kind review, we really appreciate it. We are also happy you could take advantage of the beautiful waterfront only a five minute walk away from our hotel. We are glad to hear our staff was helpful and you were comfortable in our modern rooms. Even when our hotel is full we always like for it to be completely quiet for our guests so that they may get a good night's sleep. Once again thank you so much for your kind review and we hope to see you again in the near future during your next trip to Bathurst. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Best in Bathurst"

5
02/10/2016

This is the best hotel in Bathurst. I get to travel to Bathurst for business 5 to 6 times a year and I always end up at the BW for the excellent quality of this hotel. They have everything you need for a comfortable stay !!

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good Afernoon Francois, Thank you so much for your kind words. We are happy to hear you travel to Bathurst often and choose to stay with us. We hope to continue being "excellent" and to see you again in the near future. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Dirty room, unimpressive service"

3
01/10/2016

The room I was given was very dirty - the carpet was filled with rice-like stuff all over, and yet the cleaning lady couldn't be bothered to vacuum it. When I told the front desk person, she gave me another room but was unconcerned. The second room was fine. This is not my first stay in this hotel; the staff at the front desk is not very cordial, just ok. The breakfast food has poor choices. Just meat and eggs (I eat neither).

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
We are so sorry to hear your room was unclean. We have passed this information onto housekeeping and we assure you this will not happen again. We can understand why you were distraught by this occurrence, but we are happy to hear the second room was fine. We are sorry to hear you missed out on our vegan options at breakfast. Once again we apologize for the inconveniences but we hope to see you again in the future. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"A real friendly Maritime experience"

5
28/09/2016

Such a nice hotel. The staff went out of their way to provide a gluten free breakfast. Very close to the main square for the summer evenings entertainment. The line dancing demonstrations by the local talented were most entertaining and the band great. The room was modern and comfortable. A highly recommended hotel to stay in.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon , Thank you for your wonderful review. We do appreciate all reviews as it helps us to make sure that all of our guests are well taking care of or if there is an issue we would be able to take care of it right away.We're glad to hear that you had a great experience with both our hotel and our town.Thank you for your business and we look forward to seeing you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Nice hotel"

5
28/09/2016

Downtown hotel. Within 5 km radius of all the necessities. Nice rooms, well maintain, mini frig, microwave, Coffee maker. Pool is more for kids. You cant really do any laps. You are from walking distance to a park and walking trail. Enlist in the reward program to get some benefits. Internet access allows you to get your emails to work in your room. Secured outside parking included in room price.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Claude, Thank you for the wonderful review.As mentioned , we're situated in an area that is very accessible to all of our guests needs .We're glad to hear that you had a great experience with us and we do hope to see you again in the future. Sincerely. Cynthia.D Guest Service Agent.

"The Gaspe Swing"

4
21/09/2016

Awesome stay. Clean, recently renovated, friendly staff, clean pool area, peaceful, great place to land after a long drive. Bed was very comfortable and the restaurant was in the same building. It was good too.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Joannie, Thank you for such a kind review. We are so happy to hear you enjoyed our hotel and restaurant on site. Thank you for choosing to stay with us and we hope to see you again. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Best Western Plus Bathurst"

4
20/09/2016

The hotel was very clean. No extra towels/cloths available, The pool was extremely small (very misleading on the website pictures). Staff were very friendly and absolutely bilingual. No true "late checkout" was available (we were "allowed" one extra hour).

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Jodi, Thank your for your kind review. We are sorry if our hotel did not meet your expectations, but we are glad to hear you enjoyed our staff. We hope to see you again and thank you for staying with us. Thank you, Lacey Sullivan Guest Service Agent Best Western Plus Bathurst

"Super Place"

5
15/09/2016

Too bad they are not listed yet in the book. This place is exceptionnally neat, clean and well maintained. Very new (2 yrs) you don't expect that kind of hotel when getting to Bathurst (no offense to residents), Beds were very comfy, place very clean, nice indoor pool, and restaurant on-site. Stop there if you go by.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Andre, Thank you so much for your very kind review. It makes us happy to hear your stay exceeded your expectations. It is true our hotel is very new; the newest in Bathurst actually. We do hope to see you again in the near future and we are so thankful you decided to stay with us during your trip. Thank you, Lacey Sullivan Guest Service Agent

"Nice hotel overall"

4
14/09/2016

There is a nice big parking lot behind the hotel where we were told to park, however I was not told that there was a fee. It wasn't very much $5 I think but I was irritated that the hotel didn't tell us this. And it's not like it was a busy part of town, the lot was mostly empty in the middle of the summer. I was also irritated about the rate - I had booked the day before with the hotel directly (not a third party) and got a rate that was $20 higher than someone checking in before me as a walk-in. I asked if I could get the same lower rate and she gave it to me but she was not very pleasant about it. Overall the hotel was fine - nice and spacious, comfortable beds, great breakfast.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good evening Sandy Sue, Thank you for choosing our hotel during your stay in Bathurst.Our hotel does provide free parking for our costumers, all you need is your room keys to exit the parking lot.As for the rates, they do vary depending where you make your reservation especialy if it is a 3rd party. We do apologize for any inconveniences that this may had caused you .Thank you for your business and we do hope to seeing you on your next visit . Sincerely, Cynthia.D Guest Service Agent

"Very nice BW, great front desk"

4
11/09/2016

I would rate this hotel a 4.5 stars if I could. This is a very nice hotel, very clean and modern and free easy parking. The receptionist was excellent with lots of friendly tips for the area. The hot water in the shower seemed minimal, just short of how hot a shower should be. The complimentary breakfast was very good, a lot of hot and cold selections and plenty of tables in the dining area. I would definitely stay again.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good evening , Thank you for your wonderful review.We're glad to hear that you had a great stay with us and that the staff were able to be as much of a help as you needed .Thank you for choosing our hotel and we do look forward in seeing you in the future. Sincerely, Cynthia.D Guest Service Agent

"One night stay, great reception and nice quiet room!"

5
09/09/2016

Stayed one night. We were greeted by a very nice young women who checked us in quickly. She also recommended a nice restaurant which was within walking distance which we did eat at and it was wonderful. Our room was clean quiet and very comfortable and overlooked the front parking area. Should we visit again we will stay here again.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon b c, Thank you for your kind review. We like to keep the check in process as quick as possible so that the guest may get to their room after a long day. We are glad to hear you were happy with our recommendations, our modern hotel rooms and the amenities provided. We hope to see you again, Lacey Sullivan Guest Service Agent

"Great place to stay!"

5
09/09/2016

Clean, modern, new hotel! Great staff and breakfast, would highly recommend. Didn't eat at the restaurant on site but others say it's good, just an overall awesome experience here! Would definitely stay here if we are ever back in Bathurst.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Tammy, Thank you for the wonderful review ! We're glad to hear that you had an awsome experience with us as it was our greatest pleasure to have you as our guest.Thank you for choosing our hotel durring your stay in Bathurst and we do look forward to seeing you again in the future. Sincerely, Cynthia.D Guest Service Agent.

"Great place to stay!"

5
08/09/2016

We stayed at the Best Western for two nights. The rooms were incredibly nice,big and clean. The only drawback was there is only one restaurant near by. Again the rooms were like brand new. The staff was very helpfull.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Jerry6004, We are so happy to hear you enjoyed our brand new hotel and modern rooms during your stay. It is true many restaurants near by have closed, but we do hope you enjoyed our restaurant. Thank you so much for your kind review. We hope to see you again, Lacey Sullivan Guest Service Agent

"Gorgeous rooms and decor"

5
06/09/2016

Room had a large flat screen television. Wifi. A refrigerator, microwave and coffee maker. Bathroom was big. Nicely decorated. Very clean. Leather furniture. Large wardrobe for hanging clothes. Beautiful tile bathroom. Wonderful lobby. Restaurant attached to building as well as conference center. Indoor pool.

Guest Service A... f, Bonnie Front Desk Supervisor at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good Morning jlynn, Thank you so much for the wonderful review . Our goal here at the Best Western Plus is to make all of our guests as comfotable as possible with all the ammenities of home. I am so happy that you enjoyed your stay with us and we look forward to seeing you again on your next visit. Bonnie, Front Desk Supervisor

"nice hotel but pricy"

4
02/09/2016

nice hotel and location but certainly pricey to stay there. I find that it's very pricey to stay at this location especially in the summer time, not sure the value is there, but very clean, and friendly staff.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Bryan M, Thank you for your kind review. We are sorry if we did not completely live up to your expectations, but we do hope to see you in the future again. Thank you for staying with us, Lacey Sullivan Guest Service Agent

"OK - it's a best western, but a god motel (except for the drag-strip outdoors)"

4
31/08/2016

rooms are quality, clean and pleasant. staff are professional and helpful, and there is ALWAYS coffee. trip advisor wants more, but what else can i say; free wifi?, tv?, good continental breakfast?? anything else??

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon ctagCanada, Thank you for your kind review. We appreciate your feedback and take pride in the amenities available at our hotel for our guests. We hope to see you again in the near future. Thank you, Lacey Sullivan Guest Service Agent

"Very good service and quality"

5
19/08/2016

This hotel is very nice, the staff is great and friendly. Hôtel rooms are very clean and comfortable. Free breakfast is great. The hotel is nicely located near the water which makes running or walking very interesting.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Francois B, Thank you for your kind review, it is much appreciated. We are glad you took advantage of the beautiful Bathurst views during your visit with us. Thank you for staying at the Best Western Plus Bathurst. Sincerely, Lacey Sullivan Guest Service Agent

"August"

4
18/08/2016

Take your own or ask for a blanket if you find a duvet too warm!! The hotel was clean and had all of the things that one might need - iron & board - coffee pot - restaurant - good mattress - good selection of TV channels - WIFI that works

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning 396claudinev, Thank you for your kind review. We are happy to hear that you enjoyed your stay with us and took advantage of all the amenities our hotel has to offer. We hope to see you again! Thank you for staying with us, Lacey Sullivan Guest Service Agent

"One night stopover..."

5
14/08/2016

We stopped here for one night on our way up the Eastern coast of New Brunswick. Check-in was a breeze and front desk staff were very helpful in regards to local amenities/directions. Our room was spacious and clean. Beds were very comfortable. The complimentary breakfast was fresh, plentiful and easily accessible. Very large parking lot. Great rate for a family of four. Highly recommended by us.

"Will be our first choice when we come back!"

5
13/08/2016

We booked this place after an awful night at another hotel. What a pleasant surprise that they let us check in our room early (11am). The service was impeccable! The room is stunningly beautiful, up to date, so so clean, amazingly QUIET and comfortable. We almost missed breakfast as we slept in, our preschooler too! Room a service (I ordered wine) was very fast. Though they only had one type of white and no red, it was still good. The high ceilings even while on the top floor is a big bonus. The shower stall (no bath) is so roomy and the shower head is placed high which is great for tall people. Continental breakfast was a pleasant surprise as it included scrambled eggs, bacon, sausage and waffles. Delicious! They have a pool and a gym too. We will definitely be coming back!

"Friendly, comfortable environment"

4
10/08/2016

Great placement in downtown Bathurst, includes a conference center and restaurant/bar "Chaleur". Fish n chips was good, service, alright. The hotel staff were very polite and welcoming. Our room was excellent, exactly what we asked for! Pool was clean and the gym was small but held all the essential equipment that worked as well h2o, tv's with the remotes and cleaning equipment for the apparatuses. Will definitely stay there again !

"Good value for your money"

5
10/08/2016

Very good value for your money. Nice location in downtown Bathurst. Large room and very large shower. Room was cleans and comfortable. Good breakfast. Included parking located behind the hotel. Probably the best choice in Bathurst. Don't hesitate.

"Very nice."

4
10/08/2016

This very nice new hotel is located downtown Bathurst. Parking was never an issue. Hotel is new and fresh. Cleaning staff is obviously organized. Shared the weekend with a few sports events and was not disturbed. The offered breakfast is very good. Enough to satisfy all. Lots of room for families. Room had Bell ExspressVu on a large flat screen TV. AC was quiet and worked very well. Front desk personnel,especially Bonnie, know what they are doing and resolve issues quickly.

"Not as good as before "

3
06/08/2016

My first visit was after they first opened and everything was excellent, 5 stars. This time we went for lunch. There is ample parking but they were late opening and with only one server who was not totally bilingual. Luckily we knew enough French to fill in the gaps so it was not an issue and she was very friendly. The service was excellent except that when she removed the extra place setting she left it on the table beside us I assume to be used later. This was after she was cleaning behind the bar. She was also very loud. She turned the music up after we came in and we could hear every word she said when she was in the kitchen. It was very odd and felt more like a truck stop than a hotel restaurant. The hotel lobby and restaurant were very clean. I didn't check the washroom. We ordered the clubhouse and cheeseburger plate and both were prepared quickly. I wanted the sandwich which came on a ciabatta bun. When my husband requested a ciabatta for his burger he was told they did not have them anymore. It's still on the menu and she said nothing when I ordered mine. After my husband's question I changed my order. Both orders were about $12. The clubhouse was good and made with chunks of grilled chicken breast. However they used baby greens instead of lettuce and a few of them were rotten. I left them on my plate but the server didn't comment on them. The burger was good but on the salty side. Both came with fries which were the cheap shoestring variety; nothing special. The clubhouse came with a small dish of coleslaw which looked dried and tacky on the surface as if it had been in the fridge for a couple days. I didn't eat it after the first bite since it also tasted like the fridge. I would only recommend this place right now for breakfast if they are open. We went on Friday and they opened at 11 AM. Until I hear they have improved I think I will spend my money elsewhere.

"A Gem"

5
05/08/2016

Bathurst is a town which has seen better days but this motel would be top shelf in any setting. The building is attractive from the outside and very well appointed in the public areas. There is an indoor heated swimming pool and a restaurant on the grounds. Our room was very spacious and the beds were among the most comfortable we have ever experienced. Staff was friendly and professional. The Continental Breakfast was very good, with a good variety of choices. The rates were higher than we might have liked but the rate of exchange is favorable right now, which took some of the pain away.

"Excellent after 650 km of driving"

4
03/08/2016

This hotel is located in the old downtown of Bathurst. It offers spacious rooms, free parking and helpful staff. Breakfast is included in the room rate, although the buffet is quite simple. Good value!

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Gioram, Thank you for choosing our hotel during your stay in Bathurst as it was our greatest pleasure to have you as guest. Thank you for your business and we hope to see you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Very comfortable fine place"

4
01/08/2016

Very very comfortable beds in large rooms Nice air conditioning. Good tv selection. Excellent morning coffeemaker in room. Good feeling. Breakfast buffet excellent but the breakfast area a bit crowded not well laid out. No drinks in bar fridge and Bathurst is very "dry" ( wine and beer nowhere convenient) so come prepared. One negative is paper plates and bowls for breakfast. Definitely not appropriate for a good hotel.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Fred, Thank you for the great review! We're glad to hear that you had a great experience with us as it was our pleasure to have you as a guest .Can I recommend for your next visit that we do have a bar in the restaurant with a wide variety of drinks .We also have a NB Liquor store that is roughly 5 minute drive from the hotel. If you have any other question regarding anything at all, please contact the front desk and we will be more then happy to provide with any information you would need. Thank you for your business and we look forward to seeing you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Excellent quality/price"

5
01/08/2016

Newly renovated hotel. Very clean. Friendly staff. Comfortable bed. The bathroom is beautiful. I only stayed one night, but I wish I would have booked more nights. Overall it was a fantastic experience!

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Daniel, Thank you for your wonderful review. It was our greatest pleasure to have you as a guest as we look forward to seeing you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Great Stay"

4
27/07/2016

Clean rooms, great welcome and the room came with all that we needed and more. The breakfast was decent, good variety. Really liked the central location, small walk to the promenade, shorts drives to most of the area highlights.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Micheal, Thank you for choosing our hotel during your stay here in Bathurst. We're glad to hear that you had a great experience with us as it was our pleasure to have you as our guest . Thank you for your business and we hope to see you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Beautiful rooms, gross pool"

4
27/07/2016

Stayed here with my son and husband while my husband was there for work. We decided to entertain ourselves by heading to the pool, while daddy finished work. The pool is great size for toddlers, but it is desperately dirty, the sides are green. There is a great resturant attached and a great playground/ splashpark nearby. If you never we t near the pool, this would have checked all the boxes. Very comfy room and bed

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Stacey, Thank you for choosing our hotel during your stay in Bathurst. We're glad to hear that you enjoyed your stay with . We apologize for the pool as we approached maintenance to have this issue fixed right away. Thank you for your business and we hope to see you in the future. Sincerely, Cynthia.D Guest Service Agent.

"Great Stay!"

4
26/07/2016

Came home to Bathurst from Sydney Australia to visit family and friends and to enjoy Hospitality Days. Great rooms, bathrooms are HUGE. The bar staff were attentive and the mussels? AWESOME! I would say that they were short staffed for the amount of people there, but other then that, a great stay!

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good Darren, Thank you for the wonderful review. We're glad to hear that you had a great experience with both the hotel and restaurant. We do apologize for any inconveniences that occurred due to the short staff we had on hand on that day. Thank you for your business and we hope to see you on your visit. Sincerely, Cynthia.D Guest Service Agent.

"Very good with one gripe"

3
25/07/2016

The good news is that this is a large and modern facility with large and comfortable rooms, well appointed bathrooms, excellent wifi and a pretty good restaurant. Indeed, it is very comfortable. My only disappointment was that, at breakfast, paper plates and plastic cutlery was provided. This is the first hotel or motel I have stayed in where throw away plates and cutlery has been provided. I have probably stayed in over 1,000 properties. I felt this detracted from the experience to a remarkable extent.

"Wonderful hotel"

5
25/07/2016

Best Western is a clean and well staffed hotel. They rectify any problems quickly and efficiently and their first priority is always the traveler. There is enough to do that you can keep busy admiring the view of Bathurst as the hotel is in the center of town. My family enjoyed our stay and the breakfast option was amazing. Thank you for a wonderful stay.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Elena, Thank you so much for your wonderful review. It gives us big smiles to hear these comment as we always try to do our 100% to serve our guest with the greatest respect and to accommodate everyone as much as we can. We're glad to hear that you and your family enjoyed your stay with us as we hope to see you again in the future. Sincerely, Cynthia.D Guest Service Agent

"stay"

5
25/07/2016

Great place to stay. nice and clean and comfortable. I would not hesitate to stay there again if the opportunity presents itself. The staff was great.. The hotel was perfectly situated for my needs. The price of the rooms were comparable to many other hotels in the area.

Guest Service A... f, Guest service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Kathleen, Thank you for the wonderful review. It was our pleasure to have you as our guest and we're glad to hear that you had a great stay with us. Thank you for your business and we do hope to see you on your next visit. Sincerely, Cynthia.D, Guest Service Agent

"Helpful Staff"

4
18/07/2016

We checked in very late at around 11:00pm. We encountered a problem that Booking missed sending the 3rd room I reserved. The staff helped to find a room to accommodate us all even they were fully booked.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Hannah, We're are glad to hear that our staff were able to accommodate you during your stay. Our #1 goal is to make sure all of our guests are satisfied and well taking care of during their stay .It was our pleasure to have you as a guest and we do hope to see you on your next visit. Sincerely, Cynthia.D Guest Service Agent.

"Well kept, comfortable beds, spacious rooms, quiet environment"

5
18/07/2016

There are very few places to stay in Bathurst, so we were quite pleased to get a room at the Best Western. It is close to the waterfront, the shops and the few restaurants. Bathurst is a charming community with a wonderful waterfront, nice golf courses,and pleasant people. We thoroughly enjoyed our three day stay.

"Beautiful, new hotel, great facilities"

5
16/07/2016

Double room, away from main street in upper floors. Had all the amenities of a very good chain hotels. Great staff, welcoming, helpful, even managed to confirm a waitlist as completely full. Complementary breakfast was a full one with a variety of options. A busy business hotel with conference facilities

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning , Thank you for the wonderful review ! We are happy to see that our staff were able to be as helpful as you needed as our #1 priority is to make sure all of our guests are well taking care of as we would like for you to feel as comfortable to home as possible. Thank you for your business and we're looking forward to seeing you on your next visit. Sincerely, Cynthia.D Guest Service Agent

"great"

5
13/07/2016

amazing , beautiful hotel, brand new, very pleased with hotel and staff. They did forget to the do the express check out that I requested, that was the only issue. Everything else was perfect and I would stay there again in a heart beat. Thanks for the great stay.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Laurie, Thank you for choosing our hotel during your stay here in Bathurst. We're glad to see that you had a great experience with us .We do apologies for forgetting to give you your express checkout as our #1 priority is to make sure all of our guests request are fulfilled. Thank you for your business and we look forward to see you again on your next visit with us. Sincerely, Cynthia.D Guest Service Agent

"Excellent"

5
11/07/2016

Everything was great, Breakfast complete not only continental, room was big big screen ty with cable bathroom facility was really nice room clean all service available internet easy to used. I will not hesitated to stay there again

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Yves, Thank you for choosing our hotel during your stay here in Bathurst. We're glad to see that your experience was a great one. It was our pleasure to have you as a guest and we look forward to seeing you on your next visit. Sincerely, Cynthia.D Guest Service Agent.

"Most comfortable bed!!"

5
08/07/2016

Loved staying here, after an initial mix up with the reservation, front desk staff handled it with professionalism and solved the whole thing. Loved the walk in shower! Breakfast was very good and so had a lot to choose from.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good afternoon Johanne, Thank you for the wonderful review. We are glad to see that we were able to help you in every way possible and that the outcome was a succes.Our #1 priority is to make sure all of our guest are well taking care of as we would like for your stay to be as comfertable to home as possible.Thank you for your business and we do hope to seeing you on your next visit. Sincerely, Cynthia.D Guest Service Agent.

"counter"

3
06/07/2016

the counter Lady told me I could cancel the night but I had to do it before noon I had to fight over the phone with expedia for an hrs and before I got the right number after 5 difrent numbers that the lady at the counter could not give me and she said she could not help me cancel this night this was cheap shot!!

Guest Service A... f, Front Desk Supervisor at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good Morning Luc L , I am so sorry to hear about the issues you were having while staying with us. I would like to explain a little about how reservations work . When you book directly with our hotel , you have until 4 pm on the day of your arrival to cancel your reservation without any penalty. If you are already in the hotel and you decide sometime during your stay that you do not want to stay for all the days that you have booked , then you must notify front desk to let them know. It is required that you check out at the regular check out time without being charged. You have mentioned above that you have made a reservation through Expedia. Thier cancellation policy is that they require 72 hours notice of cancellation. If you were already in the hotel then unfortunatly you would have to be charged for the days that you have been booked , because Expedia was not notified 72 hours in advance. I hope this clears things up for you ! We do hope to see you again ! Bonnie

"good solid accomodations"

4
29/06/2016

we always know what to expect from the Best Western chain. The Bathurst location was no different. Clean, comfortably appointed rooms, with all amenities, including a free breakfast, this was one of the better sleeps I've had on this road trip. We would definitely return.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning RoxxLarry, Thank you for your wonderful review ! We are glad to hear that we were able to exceed all of your expectations and that you will be returning again. It was our greatest pleasure to have you as our guest as we look forward to your next visit. Sincerely, Cynthia.D Guest Service Agent.

"Stopover in Bathurst, NB"

4
28/06/2016

The Best Western Plus Hotel and Suites in Bathurst, NB was very good. It was comfortable and clean and we had a very good dinner (surf and turf) in the hotel restaurant after a long day of driving in the rain from Charlottetown, PEI. We also had a good night's sleep and a good breakfast at the hotel the next day prior to another long day's driving.

Guest Service A... f, Front Desk Supervisor at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good Morning Mr. Jack R. Thank you for the wonderful review. Our goal is to exceed your expectations and I am so happy that we were able to do that for you. It was our pleasure to have you as our guest and I hope that we will see you again on your next visit. Bonnie

"Bathurst"

4
23/06/2016

Very good place to stay, good hotel with nice facilities. Clean & Comfortable with helpful staff. Very close to the Bay, 5 minutes walk only. Car Park just off the street and easily seen. This is a conference centre also with a reasonable restaurant with fair prices. Would recommend if you are driving the Acadian Route or off to Fundy.

Guest Service A... f, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Mardsen, Thank you for the wonderful review ! We're happy to see you enjoyed your stay with us and that we were able to exceed all of your expectations . Its was our pleasure to have you as a guest and we do hope to see you on your next visit. Sincerely Cynthia.D Guest Service Agent.

"Great place to stay in Bathurst."

5
14/06/2016

This hotel is good value in a good spot and is an excellent place for business meetings. It boasts a good fitness room and small pool for the kids. The hotel has a convention centre attached which makes it very convenient for meetings. The internet needs a password input every day but is reliable. Even though downtown it is very quiet at night. Fridge, microwave in the room and within walking distance of a good restaurant , Nectars.Rooms were spotless as were common areas. Reception staff were pleasant and professional. Breakfast had some special items added which really added to the enjoyment.Recommended.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
God morning Raymond, Thank you for the wonderful review. We're glad to hear that the hotel and staff were able to exceed all of your expectations as it was our pleasure to be able to make your stay as comfortable and pleasant as possible. It was our pleasure to have you as our guest and we do look forward to seeing you on your next visit to Bathurst. Sincerely, Cynthia.D Guest Service Agent

"good night stay"

5
10/06/2016

Just stayed the one night passing through staff very friendly hotel quite new very clean plenty of parking and nice pool, Used the ajoing restaurant and had a nice meal with a good choice Free buffet breakfast was ok

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Kingylee, We are glad to see that you enjoyed your stay with us as it was our pleasure to have you as our guest .Thank you for your business and we look forward to seeing on your next visit to Bathurst. Sincerely, Cynthia.D Guest Service Agent.

"Friday Night in May."

4
03/06/2016

Reserved several weeks in advance as i was told a lot of rooms in Bathurst had been already been for the annual Fire Chiefs conference. I Thought it expensive for the area and time of year. Registrtion went well and staff were courteous.. Room size was good and in fairly new condition.Room was very clean. Bathroom room size larger than most and had a high ceiling with attractive tile. Tub had slanted back but was a bit shallow. We ate in the restaurant and despite how busy it was we had good service and meal was good. Wait staff friendly but could have used more support. Despite being fully booked the hotel was quiet and there wasn't any hallway noise.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Quincy, Thank you for your wonderful review.We're glad to hear that you enjoyed your stay with us and that our staff were able to exceed your expectations . Thank you for choosing our hotel and we do hope to see you on your next visit. Sincerely, Cynthia.D Guest Service Agent

"Really great hotel!"

5
31/05/2016

We really took advantage of the reviews for this place. The clerk was outstanding, room was large, clean, and comfortable. The bed was really great and the pillows hit the spot...best night of sleep so far for me. It was almost like we were the only ones there. The breakfast was great, hot food and the regular, would highly recommend.

Cynthia D, Guest Sevice Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning AdMackoske, Thank you for your wonderful review.We're happy that you chose to give our hotel a chance and that we were able to exceed all of your expectations.It was our pleasure to have you as our guest and we do look forward to seeing you on your next visit to Bathurst. Sincerely, Cynthia.D Guest Service Agent.

"Business meeting"

3
28/05/2016

Well it is a nice place as far as hotels go. My room smelled. The coffee pot wasn't cleaned out the tub did not drain so I had a little foot soak. Was in a little sketchy part of town but there was a Tim hortons down the road. I would stay here again but if there had been another hotel available I would have stayed there.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Shelley, We apologize for any inconvienences that accured durring your stay with us.All of these issus have been brought up to management and will be looked into to asure it will not accure again. We do hope that you will give us another chance to show you our greatest and fullest services that we can provide you .Our #1 priority is our guests satisfaction as we would like for you to feel as comfertable and feel the closer to home as possible.Again we do apologize and we hope to see you on your next visit. Sincerely, Cynthia.D Guest Service Agent.

"Perfect spot for our event"

4
24/05/2016

The hotel-I booked this hotel to stay and to host my husband's surprise 40th. It was a great location for all the out of town guests, the kids loved the pool and everyone was happy with their accomodations. I had no problem checking in early to help organize everything, it was a nice surprise that they asked how many guests may also arrive early so that they could try and have rooms ready for them. Banquet hall- I can't thank Sandy enough for everything that she did. The party was a huge success and Sandy was there to make sure every detail was attended to. The Food-I did a custom buffet with the entrées being carved roast beef, salmon and pasta. They were all very good! We had more than enough and many guests enjoyed extra portions.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Cakegirl, Thank you for choosing our hotel to be part of your event.We're glad to hear that we were able to exceed all your expectations and that all of your guest had a wonderful time. Thank you for your business and we do hope to see you again on your next visit to Bathurst. Sincerely, Cynthia.D Guest Service Agent.

"Great place to stay"

5
16/05/2016

Very clean, great friendly staff, very comfortable beds, clean room. The breakfast is included good choice but. The only thing that would be nice if the restaurant le Chaleur re-opened for breakfast like before.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Sabatino, Thank you for choosing our hotel during your stay in Bathurst.We're glad to hear that you enjoyed your stay as it was our pleasure to have you as our guest.Thank you for your business and we look forward to seeing you on your next visit. Sincerly, Cynthia.D Guest Service Agent.

"Best Western Minus"

2
08/05/2016

I travel to Bathurst many times a year and usually stay at the very comfortable Comfort Inn. Decided to give the Best Western Plus a shot - bad mistake. My reservation was made directly through the Best Western website. I was given a first floor room, right next to the main entrance from the parking lot. The walls and ceiling are paper thin. I was able to hear every single guest that arrived and left the hotel, not to mention vehicles in the parking lot. The person above me, who was being exceptionally loud, could be heard loud and clear, every footstep was heard. During the 2nd night there was an event in the hotels conference hall, which was adjacent to my room. I was kept awake by loud music for a good part of the night. The bathroom door could not stay open on its own - it had to be propped open by a garbage can - which when I arrived already had some garbage in it. The check in process was fine, however, the person was not all that pleasant. I have stayed at many Best Western hotels- this was the worst. Upon check out I was asked how my stay was, when I mentioned all of the above, plus the fact that I spend at least 20 nights a year in Bathurst and that I would not be returning to this hotel, the response was simply: "I'm sorry to hear that, have a nice day". So therefore, customer service does not really exist either. The only positives that I can say about the hotel is that the bed was comfortable and the choice of tv channels was good. In the end I am very sorry to have tried this hotel and can stay without a doubt I will be returning to the trusted, comfortable, quiet and cheaper Comfort Inn.

"Great stay"

5
03/05/2016

I love Bathurst NB, and this hotel is a gem. It is a good location, easy to get to and from the highway. The people who work there are all friendly and helpful. I am an English speaker and everyone was able to speak both English and French, so there were no issues! It was a lovely stay!

Cynthia D, Guest SErvice Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good evening Jennifer, We are glad to hear that you enjoyed your stay with us . It was our pleasure to have you as a guest and we do hope to see you on your next visit . Sincerely, Cynthia.D Guest Service Agent.

"Older French lady lacking customer service skills"

2
02/05/2016

I visited the chlaleur restaurant bar for the last time today. I love the food and with the recent change in kitchen staff the food has got even better! Unfortunately they have a great group of waitresses working there with the exception of one particular lady. Each time i visit and this lady is working i get the feeling i am annoying her. This older lady with dark hair is very unpleasant to deal with and she really needs to work on making her customers feel welcome. The other day i visited she was at the bar drunk on wine (i assume she was off the clock ) but still in uniform. Today she was rude to not only myself when i ordered but was very rude to her coworker in front of the whole restaurant. The entire place was uneasy as she discussed what needs to be done in the bar ,loudly in front of everyone .When she could have easily talked to this young lady in the kitchen as to not cause a scene for her customers to watch. I have also seen on facebook that i am not the only one with this opinion towards this waitress. She hurts your business. No matter how good the food .Sadly I will not be returning.

"Wonderful conference."

5
02/05/2016

The hotel is new and offers nice rooms with the breakfast .very nice dining area.The personnel was very pleasant .There should be more info and promotion on what to do in downtown Bathurst .Enjoyed our stay.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Anne-Marie , Thank you for the wonderful review . We do have pamphlet in the lobby with various activities and the front desk would be more then happy to help you in anyway possible. It was our pleasure to have you as a guest and we are looking forward to seeing you on your next visit. Sincerely, Cynthia.D Guest Service Agent

"Excellent !!!"

5
30/04/2016

Good location ... the hotel was very clean and beds are comfortable. The staff was very helpful in directions and recommending restaurants in town. The restaurant staff was very accommodating when needing to borrow different things to help with our in room suppers and tea time. We would definitely return to this Best Western Plus!

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Jacinthe , We are glad to hear that you enjoyed your stay with us. It was our pleasure to have you as our guest and we look forward to seeing you on your next visit. Sincerely , Cynthia.D Guest Service Agent

"Cold Shower"

3
17/04/2016

This hotel was comfortable - included breakfast was fine. Our issue was that we had to take our showers in cold water, as there was almost no hot water available. At the front desk, the person looked surprised and apologized, although I suspect that we weren't the firsts to complain - many others said at breakfast time that they had no or almost no hot water for their morning shower. Now, if this is a one time technical problem and it has been or will quickly be fixed, then this isn't a major issue. But if the problem is that their hot water system cannot handle peak hours when the hotel is full, then this is a major problem.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning, We apologize for any inconveniences that occurred during your stay. This issue is being looked into . Again we do apologize and we hope to see you on your next visit. sincerely, Cynthia.D Guest Service Agent.

"Weekend in Bathurst"

5
11/04/2016

Stayed at this hotel over the weekend with my volleyball team and the parents, players and myself were very satisfied with our stay! This is a brand new hotel with great amenities and a friendly staff. If I am in the Bathurst area again, I will definitely come here!

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Annie, Thank you for the wonderful review . It was our pleasure to have you and the rest of the team as our guets. Thank you for choosing pur hotel and we do hope to see you on your next visit here in bathurst. sincerely, Cynthia.D Guest Sevice Agent.

"Maybe Best Bang for Buck in NB"

5
03/04/2016

Stayed here for the weekend with son while in town for a tournament. I was actually shocked to see how nice and how well appointed this hotel is. Very clean and modern with great staff and facilities. The pool is small but great for a bunch of 12/13 year olds. As far as value for money goes this has to be just about the best I have experienced anywhere in New Brunswick. If you have business or leisure in Bathurst area there is no better hotel in the area.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Jimmy, Thank you for the wonderful review ! Our #1 priority is to take care of our guest as we would like for everyone to feel right at home. It was our pleasure to have you as our guest and we do hope to see you on your next visit. Sincerely, Cynthia.D Guest Service Agent.

"Great value and service"

5
24/03/2016

Very nice hotel well situated great rooms & breakfast. Situated downtown The staff very hospitable Atlantic style. .great value business or pleasure. Pool & Fitness well maintained. High speed internet Highly recommended

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning Sofia, Thank you for your wonderful review. We are glad that you enjoyed your stay with us and it was our pleasure to have you as a guest. Thank you for your business and we do hope to see you again on your next visit. Sincerely , Cynthia .D Guest Service Agent.

"Lack of customer service"

1
24/03/2016

I'm not impressed with the management of this property at all. I made an online reservation for the Best Western Plus Bathurst NB through the BestWestern.Com website. Due to a weather forecast that is telling people not to travel on March 25th, I called the hotel to cancel the reservation. They told me that there would still be a charge because the booking was made through Expedia. At no time did I book through Expedia. The confirmation I received does not mention Expedia or an Expedia Partner anywhere. The hotel told me to call Expedia and discuss it with them so I called the number they provided to me. The first person I spoke to said I called the wrong number and there was nothing he could do except transfer me to another number. When I explained to the second person the situation she said she would call the hotel and ask them if they would cancel the booking without penalty. After a couple of minutes on hold, she returned to tell me the hotel was willing to cancel the reservation but they would not waive the cancellation charge. I stay in a number of different hotels throughout the year and I have never had this happen before. Not only are they not willing to help because of the poor travelling conditions, the hotel told me it was Expedia's decision not theirs (Expedia doesn't seem to agree). Also the fact the this seems to be an Expedia booking without me having one item that refers to Expedia gives me doubts about Best Western's online booking system. I guess the next time I have to visit Bathurst I will stay at one of the other hotels and stay far away from the Best Western.

"Exceeding expectations without knowing it"

5
21/03/2016

I don't usually give five stars to hotels because most brands will have good service, friendly staff, comfortable, accommodations etc... rarely will they exceed expectations. This is my second time staying here in the past year, they haven't disappointed and they exceed expectations without even knowing it. It's more than just a comfortable environment and feeling when you walk in. Front desk staff is very polite and they actually strike up a conversation with you as opposed to the robotic responses and interaction you receive from other hotels. They are apologetic if they have to quickly tend to a ringing phone and are there to answer all your questions. (Thanks Cynthia!) Rooms: The beds are comfortable, rooms are clean, almost with a 'Euro' feel to them. After driving through a snow storm, arriving at this location was more than welcome. I'd definitely return here without hesitation!

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Mposzt, Thank you so much for the wonderful review. It was my pleasure to be able to help you in any way possible. Here at Best Western Plus in Bathurst, our # 1 goal is to make sure that all of our guest are well taking care of as we want them to feel right at home. It was our pleasure to have you as a guest and we do hope to see you on your next visit to Bathurst. Sincerely, Cynthia Doucet, Guest Service Agent.

"Best Sleep of the trip"

5
10/03/2016

Had a great night at Best Western in Bathurst. Restaurant is attached to the hotel. Huge bonus as the weather here sucked and I didn't want to drive anymore having driven almost 6 hours to get there. Nice, nice people. The room was massive and super clean. I would totally go back here if I every go back to Bathurst, though I will fly next time!

Cynthia D, Front Desk Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Lovemytravels121, Thank you for the wonderful review.It was our pleasure to have you as guest .We are glad to hear that you had a great experiece with us as we are always more then happy to provide all of our guests with the greatest services we can provide to make your stay a wonderful experiece.Thank you for your business and we do hope to see you on your next visit to Bathurst.

"Very impressed"

5
07/02/2016

From the reception to the beautifully decorated room this hotel surpassed our expectations for $107 (used our CAA card). Location is ideal. Had nachos at hotel restaurant which were awesome, got there at closing time and were able to take it to our room. I highly recommend.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Saint-Antoine, Thank you for the wonderful review.It was our pleasure to have you as guest .We are glad to hear that you had a great experiece with us as we are always more then happy to provide all of our guests with the greatest services we can provide to make your stay a wonderful experiece.Thank you for your business and we do hope to see you on your next visit to Bathurst. Sincerely, Cynthia Doucet, Guest Service Agent.

"friendly staff"

4
03/02/2016

Nice Hotel where the staff is very friendly. What I like the most is the bar/restaurant which is attached to the hotel where you can find a good menu at very competitive price. Large TVs as well for those who likes sport. I recommend this hotel . Located right downtown.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Mario, Thank you for the wonderful review.It was our pleasure to have you as guest .We are glad to hear that you had a great experiece with us as we are always more then happy to provide all of our guests with the greatest services we can provide to make your stay a wonderful experiece.Thank you for your business and we do hope to see you on your next visit to Bathurst. Sincerely, Cynthia Doucet, Guest Service Agent.

"Not my favorite BWPlus"

3
22/01/2016

Stayed here a 3 times and every time there seem to be something hapening to make me question if i will return. 1st. Stay-- air conditioner would loudly drip on windows sill outside(minor) 2nd.stay-- they had a restaurant on the premises and waited 15 minutes to get a coffee, understafed, left without eating. Staying on free nights I had to argue with front desk for not paying for lodging fees plus taxes. 3 rd. -- front desk again tried to swindle money when I was staying on points, breakfast buffet area was dirty and missing most of what is regularly available. There was hockey players the prevoius night but they were all gone when i visited the buffet area. It was not the employees fault as she was running between front desk and buffet area.Worst Best Western experience for me.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Denys, We deeply apologize for any inconveniences that you experienced with us and we can assure you that it will not accure again.It was our pleasure to have you as a guest and we do hope that you will give us another chance to show you our fullest services as we would like to make your stay as injoyable and pleasent as possible.Again, we apologize and we hope to see you on your next visit to Bathurst. Sincerely, Cynthia Doucet, Guest Service Agent.

"Broken promises"

3
18/01/2016

On 2 different occasions, requested "wake-up" calls. No wake-up calls received. Requested a room with bath when room was booked. They gave me a room with shower only. They advised me that a shuttle service was available, but I was charged a fee of $7.00, for a 2 minute drive. It would have been less by taxi. Most shuttles elsewhere do not charge.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Louis, On behalf of our entire team at the Best Western Plus in Bathurst,we would like to apologize for failing your request for your wake up calls. I have approached maintenance and management to have this problem fixed.The probleme was found and was fixed right away.We can ensure you that this probleme will never accure again and we do hope that you will give us another opportunity at showing you our full 100% custumer care that we know we can provide you.Again we apologize for not exceeding all your expectations and we do hope to see you on your next visit. Sincerely, Guest Service Agent Cynthia Doucet,

"Very comfortable and reasonable price"

5
18/01/2016

Very comfortable, friendly service and price was reasonable. My kids loved it. Will definitely go back with the family. Restaurants and shopping district very close by. parking was great. No noise. had no problems with Check in and check out.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Mary, We're glad to hear that we were able to meet all your expectations.It was our pleasure to be able to make your stay a pleasent one and we do hope to see you on your next visit. Thank you ! Cynthia Doucet, Guest Service Agent.

"Oh for some heat!!!!"

3
18/01/2016

I am a business traveller that spends approximately 100 nights / year in a hotel. Needs are basic - clean, ac, heat. One week ago, I stayed in a king suite room. After 2 hours of trying to heat the room, I called the front desk whom agreed the heater was not working after checking the system. No heat, -10 c night. Was not offered an extra blanket, or offered to be moved. I wrote a note to the manager as I was surprised to be charged full price and charged for a bottle of water. I have not been contacted by the hotel. This hotel does not honour CPSA discount rates. Disappointing as there are other BW's in the province that cater to travellers.

Cynthia D, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Good morning lynhan, On behalf of our hotel,we apologize for the inconveniences that you experienced .All of these issuse are being looked into .We thank you for your business and we do hope to see you on your next visit as we would like to show you that these issuse will not accure again. Sincerely, Cynthia Doucet Guest Service Agent.

"Very Nice Hotel"

5
15/01/2016

The hotel is a newer hotel. The hotel staff were very nice and helpful. The rooms both mine and my business associate were beyond the normal clean! I really appreciate spotless rooms as I spend 160+ nights a year in hotels. We arrived on Jan 12 just before a snowstorm was to hit the area. We decided to eat at the hotel resturant and was pleasantly surprised the food and service were excellent! Good hotel and if in Bathurst I will be at the Best Western.

Hillary W, Guest service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Travler21536, We're pleased to hear that you enjoyed your visit with us at the Best Western Plus in Bathurst.We do our 110% to make sure that all of our guest are well taking care of ,wether its the hotel or the restaurent.We thank you for choosing our hotel as we thank you for your business.See you on your next visit. Cynthia Doucet, Guest Service Agent.

"Beautiful Hotel with huge bathrooms"

4
07/01/2016

The staff was very friendly and willing to help satisfy your needs. Rooms and hotel are beautiful, new, well maintained with huge bathrooms. Complimentary breakfast was good. Be SURE to ask when the complimentary breakfast starts and finishes though. 2nd and 3rd floor ice machines were not working. Pool is fairly small. Overall a very nice hotel.

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear David, It was our pleasure to help you in anyway possible as our number 1 priority is to make sure that you feel as comfertable and satified as possible.We thank you for choosing our hotel and we do hope to see you on your next visit. Thank you ! Cynthia Doucet, Guest Service Agent.

"Excellent"

5
07/01/2016

Excellent, friendly staff. They go out of their way to make sure customers are cared for. Staff recognize and make repeat guests feel welcome. The rooms are always clean and I always look forward to the comfortable bed. The rooms have a cozy feel and the hotel is usually quiet. Great facilities for professionals and families.

Hillary W, Guest Service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Kristy, We are glad to hear that you enjoyed your stay with us,it was our pleasure to have you as a guest. Here at the Best Western Plus in Bathurst, we take care of our guest just like they are part of our family.We thank you for your business and we do hope to see you on your next visit. Thank you ! Cynthia Doucet, guest Service Agent.

"Best Western Bathurst"

5
07/01/2016

Was very pleased with my stay at this hotel First time at Bathurst, Best Western. Room was nice and large, bed was really comfortable and clean. Loved the glassed in shower. The breakfast was excellent. Staff were great. Would stay here again in a heart beat.

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Karen, We are glad to hear that you had a first and many more great experience with us at the Best Western Plus in Bathurst.It was our pleasure to have you as a guest .Thank you for your business and we're looking forward to your next visit. Thank you! cynthia Doucet, Guest Service Agent.

"Best customer service by far"

5
01/01/2016

We have been here for a week and I've never ever seen such good customer service. My friend asked for a fan they send an employee home to get one.last night my son wanted cereal they gave us a 2 litre of milk free they gave us a bigger room at a very good deal...everyone is so nice and want to make your stay as comfy as possible..the service here and the price and the food is highly good..if your looking to bring your family on a nice vacation best western is the place to be..they go out of there way to make sure your happy...I've met the owner she is amazing and wanted to make sure we had everything we needed..we were gona stay 2 days we have been here a week. I wAna say thank you to all the staff because everyone of them have such a nice personality...

Hillary W, Guest serice agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Veronica, Thank you for choosing our hotel durring your stay here in Bathurst.We're honored that we were able to help you in everyway possible as our # 1 priority is our guests as we want to make your stay feel as close to home as possible.It was our pleasure to have you as our guest and we do hope to see you again on your next visit. Thank you! Cynthia Doucet, Guest Service Agent.

"Highlight of our vacation"

4
21/12/2015

This year our family decided to spend our summer vacation in Canada. We searched for an area with nearby beaches and settled on northern New Brunswick. The hotel we booked for a week in late July was the Best Western Plus in Bathurst. While the beaches and the cool weather were a huge disappointment the hotel was not – it was the highlight of our trip. The outside and inside of the hotel building are very attractive. Plenty of parking spaces as well. Everywhere we went in the hotel was very clean and looked great. The staff in the hotel and its restaurant were all very pleasant, friendly, knowledgeable, and professional. Our room was excellent. Beds very comfortable. Really good TV with a large number of channels. Very fancy looking bathroom with a huge shower stall ! This was a great room to relax in. The hotel's one restaurant (called Chaleur) was top notch. It served the best food we ate in the area. (and we tried several nearby restaurants). There were numerous breakfast choices – we tried several and all were very good. Supper choices included a number of very fancy choices which were outstanding. The hotel's location was also a huge plus – it was a 5 minute walk from a big fireworks show we saw one weekend, 5 minute walk from the Promenade Waterfront which has really nice specialty shops including a place that served delicious ice cream treats (we went there several times during the week). A very entertaining Hospitality Days parade passed right in front of the hotel one weekend. A farmer's market was also set up across the street from the hotel one weekend. In addition there was an old car exhibition on the street right in front of the hotel one weekend. The hotel is also located very close to route 134 (a secondary highway that you can take to get to many nearby towns) The hotel has an indoor pool. We did not use it during our stay because on one side of the pool there are large windows facing the street. People walking along the sidewalk can look right in and see hotel guests in their bathing suits. To sum up, the prices of the rooms are very reasonable and are a bargain for what you get. We would definitely recommend this hotel.

Hillary W, guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear traveling famlily, We're so glad to hear that we were able to be part of your vacation.It is always our pleasure to be able to make sure that our guests stay with us is as pleasent and comfertable as possible.Thank you for your business and we do hope to see you in the future. Thank you! Cynthia.D Guest Service Agent

"Great spot!"

5
20/12/2015

Very nice, clean hotel located in downtown Bathurst. Staff was very friendly, each floor has convenient guess laundry room, decent restaurant and breakfast is much better than most hotel this class that offers a free Breakfast. Only issue: pool is extremely small.

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Gino, Thank you for choosing our hotel.We're so glad to see that you enjoyed your stay with us at the Best Western Plus in Bathurst.As for the pool size,unfortunetly it is the required size for the size of the hotel that we have.It was our pleasure to have you as a guest and we're looking foreward to your next visit. Thank you! Cynthia.D Guest Service Agent.

"An Excellent Hotel"

5
08/12/2015

Very modern hotel with all the amenities you could want. A very modern and clean feel/look. The hotel is centrally located and easy to find - the Parker is around the back and has plenty of room - the attached restaurant is reasonably priced and a great menu and the beds were so very comfortable - usually at a hotel i toss and turn all night.....for this stay i slept like a baby!

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello, Thank you for the wonderful comments with regards to your stay with us. We do strive to give 100% customer service to all of our guests. Hoping to see you again in the near future. Sincerely, Monique Luczanko Guest Service Agent Best Western Plus Bathurst, NB

"Clean, convenient, great amenities and excellent staff"

5
04/12/2015

Five stars, all the way! Great staff, very clean, zero problems. The breakfast was delicious, too! Our family loved our stay, and we will return on our next family adventure! I highly recommend this hotel if you're planning a stay in the Bathurst area.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Kathaleen, We thank you for choosing our hotel.We're glad that you and your family enjoyed your stay with us.It was our pleasure to have you as our guests and we're looking foreward to your next visit. Thank you! Cynthia.D Guest Service Agent

"The Visit was out standing"

5
30/11/2015

Well Best Western Plus Bathurst has done it again they have put on a fantastic Gala to raise money to give back to our very own seniors and sick kids at the hospital They Also gave cookies and hot chocolate at the Santa parade. This is a great hotel that gives back to the community . I would stay at this Hotel anytime!!!!!!

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Roger, Thank you for this wonderfull review.Your right ! This hotel is part of this community and we will help in anyway we can . we thank you for your business and we hope to see you soon. Thank you ! Cynthia.D Guest Service Agent.

"Great little hotel!"

4
26/11/2015

My family and I stayed here one night, as my daughter had a volleyball tournament. The pool was small, but very clean with no strong chlorine smell. The breakfast was very good. The rooms were spacious and clean with modern decor. The hotel front desk staff were very friendly and helpful. One complaint... cold shower in the morning. However the hotel staff apologized and gave me 50% off my room rate (which I thought was very fair).

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello, Thank you for the wonderful review.We are glad you and your family enjoyed your stay with us.We do apologize for the cold water and this issue was brought to management so they can ivestigate the probleme .Thank you for your business and we do hope to see you again soon. Thank you , Cynthia.D Guest Service Agent.

"Nice!!"

5
22/11/2015

Nice, new, clean hotel. Friendly staff. Good value. Spacious room, breakfast was okay, lots of choice, though. Located in downtown area. Great place for teams, pool was nice. Stretching the response to meet minimum 200 characters.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Brenda, We're happy to hear that you injoyed your stay with us and for choosing our hotel.We thank you for your business and hope to see you in the near future. Thank you ! Cynthia.D Guest service agent.

"Not pleasurable and slightly chaotic."

2
10/11/2015

First thing check in took twenty minutes and we were the only people at the desk. Our room reservation had been given to someone else as those people had their room given away previously! Clearly there were management and or information system issues and front desk staff were rude. We waited twenty minutes for 2 cleaning staff to finish their current room to which we were assigned and their thoroughness was disappointing. A thick coat of dust along the top of the mirror and headboards, toilet seat was still wet, and we found multiple insects in the room including live flies. Further disappointment yet was the lack of screens on the openable windows thus we couldn't get frsh air. The one redeeming quality was the large glass enclosed shower which was amazing. Later that might we encounters trouble connecting to the free WiFi and contacting front desk by phone was impossible so we went directly to the desk. The staff member appeared to be making a personal call and was irritated with our interruption to her call and dealt with us abruptly. We felt like a bother and nuisance. Better yet the information provided was incorrect and we had to revist the desk and "bother" her some more. Pool appears to be rough painted concrete and is a poor excuse for recreational or fitness use, the fitness room next door is also quite lacking. Given the smaller attraction of traveling to the area, yes they likely would have fewer guests utilising these facilities but never the less the rooms they occupy are small. Breakfast was also lacking. The continental offered had few choices and when we questioned the staff on ingredients (due to allergies) they had no clue. We ate eggs and fruit and could not touch anything else. Overall lacklustre and disappointed. The entire stay left a bad taste in my mouth. Even after contacting the company privately and directly with my complaints I received a standardized reply along the lines of, "I'm disappointed with the staff and how they treated you. We're sorry your stay was disappointing. We'll do better next time."

Hillary W, Guest Agent Service at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello , We are so sorry to hear about this unpleasent stay .This is upsetting as our staff are here to make our guests stays as pleasent and injoyable as possible.Our guest are our # priority and we can assure you that if you would come and stay with us again you'll have that pleasent stay . We thank you for your business and hope to see you again. Thank you, Cynthia.D Guess Service Agent

"Wonderful hotel"

5
05/11/2015

Staff is excellent, rooms are lovely and the overall experience was very good. I travel a lot for business and would stay here again and again. Nice pool and fitness center and it is well situated in town.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Lori.P We are glad that you injoyed your stay with us.All of our staff are always ready to help and serve you in anyway as they can.We thank you for your buisness and hope to see you soon. Thnank you , Cynthia.D Guest service agent

"Great Place & Amazing Staff"

5
04/11/2015

I have been staying at the Best Western Bathurst for about 5 months now every two weeks. Every stay is great and the staff is always friendly and helpful. The restaurant staff is also amazing and I enjoy the food selection.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Janick.C We thank you for the wonderfull comments. It is our pleasure to have you as a guest and we are glad that we were able to make your stay as pleasent as possible.Thank you for your buisness and we hope to see you soon. Thank you, Cynthia.D Guest service agent

"No large issues"

4
23/10/2015

Everything at this hotel was great except that, when I was checking in, the phone rang, and the attendant made the telephone a priority over the customer in front of him. Stayed on the phone for 5 minutes taking a reservation. That was the only negative. Overall great experience, as usual with a Best Western Hotel.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Mr.Kent, We apologize for the delay at your checkin.The situation will be reviewed by management as we always make sure that all of our guests are satistfied with their stay.Thank you for your buisness and we hope to so see you again in the future. Cynthia.D Guest service agent.

"nice place to stay in downtown bathurst."

4
20/10/2015

the staff and facilities make this hotel very good.the staff are polite,helpful,and very friendly,making it a pleasure to deal with them.the breakfast room has a buffet style hot or cold selection.the adjoining restaurant is open for lunch,dinner or just to sit at the bar and have a drink.all the meals i had there were very good,especially the fish and chips,and seafood chowder.there is also a gift shop called a few splinters,andreas novelty sweet shop,a Subway and another restaurant called Phantoms less than 5 minutes walk away.

Hillary W, guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello Charlie, We are happy to hear that you enjoyed your stay with us. Our number one priority is to always make sure that our guests have the most comfortable stay as possible. It was our pleasure to have you as a guest and hope to see you soon. Thank you ! Cynthia.D Guest service agent.

"Clean & Comfortable!"

5
16/10/2015

After travelling for 4 weeks, this hotel was a wonderful find. Clean, quiet & comfortable, best sleep I had on this road trip. If I was coming out this way again I would definitely stay here. Excellent service, they go out of their way to accommodate you. Thank you Kamini & Staff.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Dear Christine.M We are so happy that you injoyed your stay with us. We are gald that we were able to make your stay as comfortable as possible. It was our pleasure to help you as much as we were able to provide you .It was also pleasure to have you with us and hope to see you again i the future. Cynthia.D, Guest service agent.

"great way to finish a 5 day vacation"

5
12/10/2015

Our stay was stay was excellent..great staff..very quiet...loved it.. really clean, very nice rooms and great layout of the hotel, pool was nice and warm, love it, love it, love it..we would stay here again anytime

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
hello ! We are so happy that you injoyed your stay with us.We value your opinion and hope to see you in the future. Cynthia.D

"Wedding"

5
08/10/2015

On September 25th my son and his beautiful wife held there wedding there. I am very pleased to say the service and food was amazing. They went out of there way to make this night excellent for us. The food was excellent hats off to Mike and his staff thank u so much. The servers and bartenders did a outstanding job. Kamini made sure our ever need was taken care of. Thank u so much for making there night they will never forget.

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
hello ! Thank you for choosing Best Western Plus Bathurst to be part of your son and your new daughter in laws beautiful day.We are happy that everything went well as we made sure that everything went as planed .We had the pleasure of having everyone with us. We are happy for the new groom and his bride and wish them many years of happyness !! Thank you ! Cynthia.D

"Very good chain of Hotels"

5
07/10/2015

I travel all over North America and this is one of the best hotel chains as they are situated in almost all of the areas I travel. Very comfortable rooms, very clean and always an awesome breakfast choice

Hillary W, Guest Service Agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello Ron ! We are glad that you enjoyed your stay with us. We take great pride in our staff as they always make sure that all of our guests stays are as comfertable as possible.Thank you for choosing our hotel and we hope to see you in the future. Thank you ! Cynthia.D

"Great stay"

5
04/10/2015

New hotel. Maybe 1 yr old. Nice spacious rooms and nice decor. Kinney room has a very nice shower. Staff is very efficient Roomy shower. Very reasonable rates. Would highly recommend it shower. Shower very roomy. Shower very roomy. Good staff. S

Hillary W, Guest service agent at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Hello !! we are happy that you enjoyed your stay with us. We are also glad that you liked the showers as we hoped that our guest felt right at home. Thank you for your services and we hope to see you in the future. Guests services agent Cynthia .D

"Sleep but don't eat!!!"

4
02/10/2015

I did not stay ar the best western in Bathurst nb but ate there as I live in Bathurst. I went for dinner at their chaleur restaurant. My experience the time before that was soo God that I invited a local friend to eat there with me. We both were happy with the combo platter .we both ordered the New York strip steaks. My friends steak was great but mine was horrible. After cutting off nearly 50% of my steak worth of fat I ate the rest of a rather tough piece of meat.. I mentioned it respectfully to the server in hopes that the chef would pay more attention to his cuts of meat.The server returned and told me that the chef agreed with my evaluation of the steak. Nothing was offered in the form apoogy or compensation.and I was charged full price..that left a sour taste in my mouth .

Hillary W, Front Desk Associate at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Thank you for taking the time to give us your opinion as it is imortant to us.We are sorry for your bad experience and we are sure to check into it.Thank you for your service and we hope to see you in the future.

"Best place to stay in Bathurst by leaps and bounds!"

5
01/10/2015

This new hotel is a welcome addition to Bathurst, providing travelers with a great place to stay in an amazing downtown location . The only hotel in town that is not "tired". It has big restaurant but I did not have a chance to try it or the breakfast included in the lobby. Nice, modern, clean, great prices. Awesome and the nicest Best Western I have ever stayed at and I am a BW Platinum member. Great job!

Hillary W, front desk associate at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Thank you for taking the time to give us your opinion as it is important to us so we can make sure all of our guest are comfertable and to make sure that everyones stay is injoyable.Thank you for your service and we hope to see you in the future.

"Great hotel in Bathurst"

5
01/10/2015

Hotel is only about a year old. Very nicely decorated. Spacious room. Great free hot breakfast. The restaurant serves one of the best mussels I've had thus far. The staff service is superb and friendly. Will be returning.

Hillary W, front desk associate at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
Thank you for taking the time to give us your opinion as it is important to us so we can make sure that every guest feels comfertable and injoy their stay.We are glad that you injoyed your stay and hope to see you in the future.