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Mt Hood Oregon Resort, BW Premier Collection Hotel, Welches

4.0/5  - basé sur 822 notations.
68010 E Fairway Avenue, 97067-9706, Welches, United States - See map

The Mt. Hood Oregon Resort, BW Premier Collection is located one hour above Portland, Oregon and nestled in the Salmon River Valley within the Mt. Hood National Forest. The Resort features 157 deluxe accommodations in a mountain ambiance. Our rooms are spacious with modern decor. The golf course features a 27-hole course that was first designed in 1928 and is to be named as Oregon’s first golf resort. The Resort’s Nature Concierge provides personalized service to every guest or group who wishes to maximize their recreational experience and adventuresome spirit on Resort grounds or throughout the Mt. Hood region. The Resort also operates a boutique spa with treatments of massages, facials, body exfoliations, body wraps, manicures and pedicures. The property features two full-service dining experiences. The first is our golf course pub, Mallards Cafe & Pub, which offers stunning mountain views directly from the bar. Our fine dining outlet, Altitude, offers a formal dining environment with a more sophisticated menu. Being able to cater and host events make us a perfect conference center choice with over 15,000 square feet of indoor space/25,000 square feet of outdoor space. With the capacity we may host it definitely transforms us into a romantic wedding venue and have catered many conferences & meetings.

BW Premier Collection

Mt Hood Oregon Resort, Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
based on 821 guest reviews
NOTE ISSUED
Excellent
404
Very Good
237
Average
84
Poor
57
Terrible
39
REFER TO NOTICE
Business Business
72
Couples Couples
378
Family Family
227
Friends getaway Friends getaway
61
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Do not come to the resort without a vehicle!"

3
13/09/2018

My husband, who broke his ankle a few weeks prior, and I visited this resort. While the staff was as accommodating as possible, we arrive by Uber to the resort, only to find that the rooms are located in buildings separate from the main lodge!!! The restaurant in the main lodge is only open for breakfast and dinner... lunch is available at the other restaurant at the resort... which is across a 2 lane road & then down by the golf pro shop...in other words, totally not accessible for my husband to get to! So, bring a car as we come to find that while taxi service to the Portland airport is available, there is NO Uber or lyft service back to the airport!!

"Fantastic Venue for a Wedding!"

5
04/09/2018

My son and daughter in law were recently married at The Resort at the Mountain, and the experience exceeded my expectations. I worked with the catering, event and housing staff over 18 months to plan this wedding, and the service was supportive and professional at every turn. In addition to the beautiful setting, delicious food,and flawless logistics and housing, the staff demonstrated highest integrity in finding and returning a piece of valuable jewelry lost during the reception. I am so grateful for the wonderful memories!

"Needs Renovation"

1
27/08/2018

This resort is located in a beautiful area, in the Cascade mountains. I have been familiar with this hotel for over 20 years. I very rarely ever write reviews however I could not help the need to write one this time. I'm sorry to say that this facility is in dire need of a renovation. It just looks one out in needs many updates through out the facility. The grounds are also in poor shape...unkept with weeds. The lounge and bar area near the clubhouse were very run down, carpets desperately need to be replaced, and is basically a local hangout for golfers. Service was very poor and it did not seem clean at all. I was very disappointed in our stay, especially for the amount we paid for the room.

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
jdclarizio, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have passed your comments on our maintenance and food and beverage team. We have just hired a new food and beverage manager and his main focus is training. Please feel free to contact me at the hotel directly. Thank you,

"Older but nice, quiet facility."

4
26/08/2018

Stayed here for one night on a quick getaway to Portland with the family. We dropped our bags off in the room and headed to Mt Hood Ski Bowl area to enjoy the alpine slides and other attractions. By the time we got back, we did not really get to check out the miniature golf and play areas they have though we did walk through those areas. The bocce (lawn bowling) and croquet area was very well maintained and likely would've been fun. Room 204 was clean and spacious. The bedroom is separated from the couch, counter/fridge/sink area in the other room. Both had access to a porch to enjoy the cool evening weather. Beds were comfy and air conditioning worked great. Bathroom was standard and in good condition. Overall, this is an older but nice facility worthy of an overnight stay or two. If you're an avid golfer, the courses are supposed to be quite enjoyable though I wasn't able to confirm. Thank you to the team for the prompt check-in and checkout.

"Great for the area"

4
25/08/2018

Great for the area, meaning there isn't many Resorts in this immediate area. The grounds are pretty and the meals in the restaurant are pretty good. The weekend breakfasts are great. Good for ‘just passing through' or staying a night or so.

"Beautiful Room with a lovely view"

5
24/08/2018

We were very impressed with the lovely room we had, it was large, nicely appointed probably the most comfortable King bed I ever slept in. We totally enjoyed relaxing on our little lanai over looking the pool. The pool area was very nice too. Staff at the front desk were courteous, welcoming and helpful. We will go back next time we are in the area.

"Not worth it."

1
20/08/2018

Thank goodness we didn't come here to enjoy the hotel. They booked us into the Croft suite when I asked what that was the lady just said that it was a part of their hotel. We had to drive away and off campus to an area further down the road. When we arrived it was a single story 5 unit older, dirty, unlit area off the road. When we walked in the stench dog and air conditioning hit you. When I called up to the hotel they said yes we've booked you in the pet friendly section, I told him I did not bring a pet and that I wanted to be moved into a cleaner area of the hotel. We left to go to set up for a wedding and came back around midnight or cards didn't work and we had to go up to the front desk which was locked and we had to wait for somebody to come open the door. When we were finally able to get to her room I pulled back the sheets and there were black hairs / Furs everywhere. There was peeling paint in the corners to the bathroom peeling laminate on the back of the door and multiple large spiders throughout the room. I called the front desk and nobody answered. I called for room service the next day, they didn't offer any. We left to go to the wedding service and came back to a dirty room with no towels. This is a $426 bill for 2 days, I would not recommend this hotel and I will not stay back at this hotel

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
22troupe, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please feel free to reach out to me at The Resort.

"Great breakfast and golf course"

5
12/08/2018

I went here for breakfast and a round of golf the other day. I was impressed by the friendliness of the staff and how attentive they were. Unfortunately one of the servers had called out sick that morning so they were short staffed, but I didn't notice due to the hard work of the waitstaff. The food was great. After I went for a round of golf and I felt as though the course was in great shape and the overall feel of the course was wonderful. Not too hard but certainly not easy. I was impressed by the resort and will certainly be returning

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
josephandler7, Thank you for your review! We hope to see you soon. I will pass your comments on to our F&B Team and to our Golf Team Best Wishes,

"More than the cookie cutter standard"

5
06/08/2018

We thought we were getting the usual rectangular room with two queen beds, TV ... and all the usual chain hotel offerings. And the price led us to believe that was the case. But you also get a very nice pool with a hot tub, golf courses, putting greens, croquet, volleyball and game room. We don't usually eat at the hotel because they are more expensive than locals, but we had a good breakfast for a reasonable price in the less expensive of two options. Yes, we paid for it, but the freebies don't exist at resorts and big city hotels, so look on the bright side. A huge place since it also has condos for the resort, and you can drive right by it because there is not a BW sign, or for that matter not even a Mount Hood Oregon Resort sign, anywhere. You also get a functional balconey, and reading chair in room, which most chains don't offer.

"A Last Resort"

2
03/08/2018

This was so upsetting. The Resort does not have enough staff or offerings to keep up with guests. On multiple occasions we waited to place orders and receive orders in excess of 35 minutes. In the bar there was a very nice gentleman Tom who singlehandedly took orders, seated, tended bar, and monitored kitchen. The food was overpriced, serving size was too small, and the food itself was subpar - they actually came to tell us they couldn't fulfill a fish and chips order because they only had 1 order left. They were out of multiple items and they were not even busy when we were there on a Sunday to Monday overnight. Rooms were nice - that's the upgrade from terrible rating. The beds were nice, shower is nice, and each one has a little patio with a couple chairs for relaxing. There are only 2 towels provided and only two papercups for coffee, not mugs. It was hard to find anyone from hospitality to refresh our cups or towels. Golf - the course was nice. A little overpriced for cart rental, but we will return to play. There are 3 9 hole courses and we played 2 of the 3. It was nice because the staff staggers players and the times between golfers is perfect. food-bad bed-good golf-good staff-subpar

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Kimberly, Thank you for your review. I have spoken with every department manager regarding your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Wishes,

"Dirty "

1
06/07/2018

My family and I spent three nights at this hotel. Never again. When we arrived after spending four days on the road we needed to do laundry. “Access to laundry facilities” was one of the bonuses included with the (mandatory) $20 PER DAY “Resort fee” on top of the nightly rate. I quickly discovered that the laundry facilities in our building (#7) were out of order. As was the ice machine. These facilities were also out of order in #8 next door. I went to #6 to do our laundry as these actually worked. Not super convenient to lug laundry etc to another building. There were two employees working at the front desk. The younger woman was sincerely apologetic about the lack of laundry facilities in our building. The middle aged woman barely looked at me and said “Well if nobody tells us we have no idea that equipment is broken.” Great customer service: blame the guests. The general condition (of at least our building) and room was unclean and in need of upgrading. The drain in the bathroom sink was seemingly clogged as it was extremely slow to drain. Consequently there was a constant film of soap scum in the sink. The patio looked like it had never been swept or cleaned. There were chip crumbs all over the table and I found a large cigarette butt on the floor there. The outside stairs and walkways of the building were very dirty and looked like they had never been cleaned/swept. The sliding glass door lock for our patio was broken, hence we could not lock the door. When the cleaning staff cleaned the room she failed to replace toilet paper despite there being none in the bathroom. I had to then call the front desk to request some. As we were packing up to leave I found an Amazon reader tablet under the bed. Clearly the cleaning staff are not doing a thorough job whatsoever. The owner of that tablet probably called after they checked out only to be told that no, a tablet was not found. I returned it to the front desk upon check out. Obviously this hotel is poorly managed. While I am actually not a picky traveller I had somewhat high expectations of this hotel based on their website. Don't let their slick marketing video and site fool you.

"OK but could have been so much better"

3
21/06/2018

Lovely place and the facilities were very nice. Staff was friendly but really needs upgrading our augmenting. There were no towels at the pool and none appeared even after several requests. The meal was a disaster taking one 45 minutes to appear, even though there were only two other tables filled, and one dish arrived 15 minutes after the others (not to mention the food was indifferent). Our room had only two paper cups and almost no plugs. Needs a fresh dose of money or something to live up to its potential.

"Thankful"

5
18/06/2018

We were so thankful that we chose this place. The people were friendly. The rooms are well appointed and the location was perfect. The only one thing I would change was dining at the facility was not worth it.

"Average rooms in a stunning setting"

3
18/06/2018

The view from our room was fantastic....mountains, pond, golf course. The room itself, while very spacious, was dated and a bit musty. The property is nice and conveniently located for access to Mount Hood. Staff was very friendly and accommodating. Food service was efficient and friendly (we were the ONLY family eating in the casual restaurant near the golf course).

"Golf/Spa was great!"

3
10/06/2018

This course was in excellent shape and we played all three courses. We also enjoyed a massage at the Spa which was a wonderful treat. We had a couples massage and the people went out of their way to make it special and stress reducing. Our room did not feel like a "resort" room and needs to be updated with at least 4 towels, a magnifying mirror. gas fireplace and a "do not disturb" tag. We had to call to see if the ice machine was working this visit. At our last visit, breakfast was supplied but not this time. The bartender at The Mallard was very helpful and quite friendly which I did not find with other employees at this hotel. Maybe because it was so early in the summer season or maybe because I felt like we were the only ones at this hotel, I think with packages and specials this 'resort' could be a much better destination for people from Portland and the surrounding area.

"Empty beer cans in room"

1
29/05/2018

When we arrived there were empty beer cans on the private balcony. Honestly I was a little confused about whether or not the room had been cleaned. I called the front desk and they were very polite and apologetic. They offered to give us a different room and said they would send someone over with the keys. I was having a great day up to that point and wasnt really worried about it. As long as they were apologetic and made it right it was all good. Heres where it all went bad. The woman who came over to bring the keys marched in with a ton of ATTITUDE. Apparently here position was that empty beer cans on a private balcony is not the same thing as empty beer cans in the room. I paid $369 for two nights and felt like my expectiations were more than reasonable for that amount of money. I also gave them an opportunity to make good on their mistake and avoid a negative review. The other room was the same size, but a lot further from the pool. It was certainly not an upgrade and not even equal. I cleaned up the beer cans myself.

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
adam19er, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You are correct, it does not matter where the beer cans were found they should not have been there. I will speak with the Front Desk Manager and the front desk agents to make sure our guests are treated with respect. There should never be any attitude with our staff. Please feel free to contact me at The Resort. Best Wishes, Tami Kay

"Unclean, unkept."

1
24/05/2018

The first room smelled badly like mildew, the frame of the bed was dusty with hair balls on it. When I pulled down the bed sheets you could see through to the mattress underneath- so no mattress pad and mattress had stains. The quilt was dirty with obvious smudges and dirt- it hadn't been changed. The bathroom tub had blue goop in it with hairs stuck in it- I couldn't believe this received 4 stars by other reviewers- or that they were charging almost $200 a night! I even request a different room and gave them the benefit of the doubt- but it was no better. Better off staying at a motel 6. I left and went to another cleaner cheaper hotel.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Mountainchiq90, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally speak with our head of Housekeeping to make sure this does not happen again. Please feel free to contact me at The Resort.

"Hotel quality has declined"

3
28/04/2018

I used to love this hotel but since it changed owners it has declined from its prior status. It's still very relaxing and quiet and the beds are comfortable, but there were many negatives to my stay. My bedspread had food stuck on it from a previous guest, my bathtub wouldn't drain properly so I had to stand in a lot of dirty water while showering. There were 2 hairs in my bathtub so the upkeep and housekeeping leaves much to be desired. They used to have room service but no longer do and they won't let you call in a food order, you have to walk to the restaurant and wait 20+ minutes for a to go order. I'm very disappointed in the decline of this hotel, it was always one of my go to getaways!

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Heather, Thank you for your review. I am sorry you were disappointed in your stay. We are working very hard to upgrade and maintain The Resort. I have passed your comments on to the department managers so they can address the issues with their staff. Thank you again for your feedback it will help us improve our services. Best Wishes, Tami Kay

"A great get away"

5
27/04/2018

My sister and I left the city and headed for the mountains to one of the best get away places. We read by the pool, had massages at the spa, ate delicious food, hiked, watched movies, and soaked in the hot tub. It was wonderful weather too.

"Great resort but can improve dinner service"

4
23/04/2018

Excellent resort, very nice staff and great spa experience. Their dinner service can improve, I ordered a medium rare steak and received a well done tough as nails brick instead. Rooms were very clean and spacious. We were next to the jacuzzi and unfortunately there were some very drunk guests who were starting fights.

"Great value and lovely setting with large, updated rooms"

4
19/04/2018

Visited for a conference hosted at the property in April 2018 and stayed two nights. The room rate was so reasonable that I wasn't sure what to expect (April is definitely the off season here). But my room was really a suite, quite large, comfortable and thoughtfully appointed, with a fireplace, bathrobes and higher-quality linens and towels. The bed was comfortable with a good quality mattress. I've been to a lot of conferences and I have to say the catering for this one was a LOT better than many - food was fresh, flavorful, hot and good quality. No rubber chicken! The year-round heated pool and jacuzzi looked inviting, but I did not have a chance to enjoy either of them. There are just a few things lacking that you'd expect for a resort and spa. #1 - no room service. I asked when I checked in and the manager (who was working the desk) informed me that the restaurant could do takeaway and was open till 10 pm. Great! I went to my room, unpacked and then scoured the room looking for a restaurant menu - nada. I called down to restaurant to inquire about the menu and was told that yes, they don't put menus in the rooms, and I'd have to walk over to the restaurant, look at the menu, then order. Ugh, by that time it was 930 pm and I was too tired to bother. I later discovered the menu is posted on the hotel's website, so I'm not sure why the restaurant hostess didn't offer that option when I called. #2 - housekeeping not up to snuff. When I first entered my room, I noticed a bunch of pine needles and debris on the floor inside the door. My first thought was, "Uh oh, did they give me an occupied room by mistake?" I nervously looked around, hoping I wouldn't find someone sleeping in the bed, but phew, it was indeed unoccupied. The rest of the room looked quite clean. #3 - spa scheduling. I wanted to schedule a facial for the day of checkout. A flyer in my room warned to call in advance to schedule. Okay, that's standard. What wasn't standard is that the flyer gave the spa number for reservations and noted that it did not open until 11 a.m. Unfortunately, I was in meetings when the spa opened and didn't get out until mid-afternoon, and by that time, I figured it was too late to try and book anything. At other resorts, I've been able to call the front desk and schedule spa services that way. If that option is in fact available at this property, it would be advisable to note it on the flyer given to guests at checkout. (Unlike other resorts, there is no guidebook or other resource in the room to advise what is available - the flyer is it). #4 - Attention to detail in some aspects of the room. My room had a large open closet-type area for skis, jackets, etc. and next to it was a smaller closet area with sliding doors and a hanging rod. The closet doors must have been designed for a larger space, because even with both doors slid to the side, there was a very small opening - too small to be practical to access a suitcase on the luggage rack provided. I ended up using the ski jacket area instead - good thing I didn't have a bunch of wet ski gear. The surface of the ottoman (leather or faux leather) was cracked, and the hard plastic tissue holder in the bathroom had a noticeable chunk missing from a top corner. Also, when I walked into the room, it was freezing - and that is because the heat was turned off. It took a while for the room to warm up, not very inviting on a day when it was in the 40s and heaving down rain. And when I went to check that the sliding glass door that led outside was locked, I found it completely unlatched and ajar - glad I checked! I noticed the complicated-looking clock radio was set to the wrong time, and unplugged it so that I wasn't awakened by an unexpected alarm. These last three items could easily be fixed by adding them to the housekeepers' checklist.

"Great Last Minute Easter Stay"

4
08/04/2018

My four year old kiddo and I made last minute plans to spend some time in a mountain town for Easter and this property did not disappoint. We had a blast at the Easter Egg hunt (with SUCH a beautiful backdrop of the mountains), enjoying the hot tub and heated pool, as well as Easter brunch on Sunday morning. We explored the grounds and will definitely be back to enjoy better weather, the tennis courts and the golf course! The staff was very friendly and YES - WE HAD TOWELS regularly being delivered to the pool area (something I saw complaints about before booking).

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Cayliejdesign, Thank you for your 4 star review. I am so glad you enjoyed the Easter Egg Hunt. We have plans to make it even better next year. Thank you also for you comment about the towels. We have ordered all of our replacement towels and are set. Thank you! Tami Kay

"Weekend get away"

5
26/03/2018

Rooms were clean, staff was friendly and very helpful, The location of the hotel was very close to activities. and restaurants were also very close by. I would highly recommend this hotel for the weekend or the full week.

"Family ski trip"

5
12/03/2018

We needed to book a place that was kid friendly, But nice enough to accommodate our adult friends And close enough to Mount Hood meadows. This place was perfect and we will be back this Spring for another trip but we'll be golfing.

"Not the best service!"

2
09/03/2018

We purchased this with Groupon thinking it was a good deal. I guess you get what you pay for. We were told check in was 4:00. We arrived at 7:00 and were told they didn't have our room ready. They gave us a coupon for two free drinks and said we could go get something to eat and they'll work on getting our room ready. We left and came back at 12:30. We were given our keys, drove around to our room only to find the keys didn't work. Did I mention it's 12:30 in the morning and freezing cold outside? We walked back to the front desk and nobody was there. After a ringing the bell and waiting a few min we were given two new keys and had security meet us at the room in case the new keys didnt' work. Apparently, the lock sometimes freezes up in cold weather. We finally got into our room and found out that instead of getting the king room we reserved, we ended up with a double queen. At this point, we just settled for what we had. We liked the room and the beds were comfortable however, there was no counter in the bathroom to put anything. At 11:30 next morning and woke up to a call from the front desk reminding us check out was at 11:00. We told them we needed a late check out and they agreed. 5 min later housekeeping was knocking at our door. We didn't answer right away so one person went to the room next door and starting knocking on the door that joins the room. Another person walked around to the back sliding door and began knocking on it. It wasn't important to them to have our room ready at check in but they didn't hesitate to rush us out at when it was time for check out the next morning even though we had a late check out. For a Best Western, we were quite disappointed.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Cukei, Thank you for your review. I have sent this over to our front desk manager and our head of housekeeping. I am also looking into why your room was not ready on time. Please feel free to contact me directly at The Resort. I can not find your reservation under your user name so it is hard for me to research. I would be happy to discuss this further with you. Best Wishes, Tami Kay

"Filthy, nice but unresponsive staff"

2
08/03/2018

The resort fireplace rooms are huge for the price, and include a fireplace and sitting area. No logs provided though, we had to buy our own from thriftway. The bathroom was nice and modern, though the floor was not properly cleaned and still had hair on it... Bedsheets and blanket also had hair. I always check before climbing in. I would have forgiven the dirtiness, except it's a "resort" and the 2nd day of my stay went poorly. There were no towels at the pool area. I called ahead to ensure there would be. When I arrived and there were none, I went to reception to ask for more. They said they'd bring them out soon. 1 hr later, still no towels. We already got in the hot tub so we ran back to our room shivering around 2pm. We dried off using our old towels, because nobody cleaned the room all day. We called front desk to ask for towels in our room, which never came. It took another hour and a second snippy phone call to finally get towels. But we were too cold and had already showered with our dirty ones. The cherry on top was no one came to clean our room on the second day. That took another call to the front desk at 6 pm. The woman who showed up didn't intend to clean anything, just drop off towels and soap. I had to take out my own trash, at a resort.... They do offer deals and I got a good price on my room. I wish I just stayed at a motel though, that's the quality of service I got. At least everyone was nice. The resort fee comes with absolutely nothing. Almost everything in the fitness center was old and broken.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Stephanie, Thank you for your review. I pulled the date of your stay and it looks like you were here the day of our fire in our laundry room. I am sorry that you were not informed of the situation while you were here. We lost off of our towels both room towels and pool towels. We put in emergency orders with all of our suppliers and ran into to town to buy some but some guests were inconvenienced and I am sorry that you were one of the them. As for the cleanliness of the room there is no excuse and I will be speaking with the head of house keeping so she can follow up with the staff that cleaned your room. Please feel free to contact me at The Resort. I am sorry that your stay was not up to our standards. Best Wishes, Tami Kay

"Saw the good but needs to do better"

3
26/02/2018

This is the first time we stayed at this location. Usually Best Western properties are pretty great with accommodations and amenities. This location is very nice and updated, love the grounds, the area and the rooms were clean and the bed was very comfortable. What I couldn't believe was their were no water cups in our room, It was late when our little one needed a drink and we went to get her one before we noticed. When my husband went to get some from the front desk we were given one. The next morning of our stay we decided to have coffee since they had a Keurig in the room. Well guess what no coffee cups! so much for the coffee. The other thing was the towels, we had them but for four people in the room we only had two large towels, and had to go get more from the front. Also when we checked in the clerk who assisted did not give us any indication of the area amenities, restaurants close by etc....

"Weird customer service"

3
20/02/2018

We have stayed at this resort of various events/activities over the last 10 years. It's a lovely location and has the potential to be amazing. This was our first stay since Best Western took over about a year ago. Let's hope they are still trying to figure stuff out. Customer service at the front desk was frustrating. One woman was extremely helpful , the other two, not so much. Short answers, didn't try to answer questions about the area, things to do, etc. Didn't offer much at all really. Was thankful there was a shift change when we actually checked in. Rooms have been remodeled, but super low water pressure for the shower and either scalding hot or cold. Pool and hot tub were great, even in the snow. Food at the Mallard was great as usual. Just an average stay. Our memories and the location may us back for more, but we are looking at other locations in the area.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
S M, I am sorry your stay with us was less than perfect. We had a fire in our laundry facility early in the morning of the 18th. Thankfully no one was hurt but all of our linens and towels were damaged in the fire. Our staff was having to handle several issues with trying to make sure all guests were being taken care of. We were doing everything within our powers to make sure that all guests had towels and linens in their rooms. There were some delays in getting guests into the rooms. I will speak with our head of maintenance regarding the showers. Please feel free to reach out to me directly. Best Wishes, Tami Kay

"Shockingly bad service!"

1
18/02/2018

Horrible! I booked a room with two queen beds and even called to confirm shortly before arriving that they had my room. I arrive for late check-in because of an accident coming down from Mt. Hoot and they do not have the room that I requested. They put me in a room that has NO TOWELS; they can't even provide towels because they are all in the laundry. What/?!? I've called the front desk three times already; they've been completely unresponsive and not helpful. Do they even train their staff? There are no matches for the fireplace, no cups for water. I am paying resort fees, and I am shocked and appalled at how bad my experience is!!!!! In my opinion, this hotel violates basic business practices and doesn't even provide the basic amenities one would expect at motel, let alone a resort hotel! SHOCKING!!!!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Greg, We had a fire in our laundry facility. Thankfully no one was hurt but all of our linens and towels were damaged in the fire. We were doing everything within our powers to make sure that all guests were being taken care of and had towels and linens in their rooms. I am sorry that your cups and matches did not make it into your room. I will speak to the head of our housekeeping to make sure they are double checking all supplies are in the room. I apologize that your stay was less than perfect. Please feel free to contact me directly at The Resort. Best Wishes, Tami Kay

"Couples retreat conference "

4
12/02/2018

My husband and I enjoyed our stay here. The accommodations were very clean, affordable, and comfortable. The rooms inside were updated even though the exterior looks outdated. The shower was a hand held wand, so that was a little challenging. Something overhead would've been more convenient. The grounds were gorgeous, serene, well maintained. It really is a little oasis within itself that you really don't ever need to leave. Just be aware the restaurants at the resort aren't open too late. Each room has a balcony or patio with nice green views. We would definitely come back!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Teabee34, Thank you for the review! I agree the grounds are looking amazing. We have a new landscaping team. Most of our rooms have the overhead shower. Only a few of our ADA rooms have the hand held shower heads. I hope we get to see you again soon. Best Wishes,

"Wood family"

5
07/02/2018

Big beautiful grounds with mountain views. Large rooms and ours had an open fire and faced the outdoor pool and hot tub. Was very quite on our visit in January but with no decrease in front office service. Friendly and clean with easy access to all the fun and skiing on Mt Hood. Stores and restaurants within walking or a short drive. Heated pool in winter was a hit with our children at night.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Wood Family, Thank you for your review! I am glad you enjoyed The Resort at The Mountain. Please come back and visit us soon. Best Wishes, Tami Kay

"Party Party Party"

2
05/02/2018

If you want to sleep I would find a different hotel! This property had a wedding reception on the night we stayed and the party went well after 2am! Woke me out of a dead sleep with people screaming and dogs barking.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Alisonj209, I am sorry that the wedding kept you up. We do try to keep the noise contained to our indoor ballroom. I will speak with our Banquet Manager regarding keeping the noise down. Thank you for your review,

"Good value, nice setting."

5
04/02/2018

Hotel compound looks similar to an apartment compound with multiple buildings, and you can park your vehicle directly in front of your room which is very convenient as you don't have to walk long hallways and carry bags. Staff is nice. Pool was apparently available in the middle of winter, I didn't have a chance to use it though (or any other amenities).

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Nik, Thank you for your review. Please come back and visit soon so you can enjoy everything we have to offer. Best Wishes, Tami Kay

"Not meeting the standard of a hotel"

1
29/01/2018

Our room was far from the main facilities. It wasn't part of the resort but a side street across the road where a motel like looking building had a parking strip with rooms. The roof of the building was covered with a tarp. Sliding doors opened to a small back yard that seem to provide a dog walk area since there was a dog waste bag dispenser. Unfortunately our unit had dog feces on the back porch. We had to take the car to get to the pool area and when we got there we found out that it was closed. Also no changing rooms available at he pool.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Lauren, Thank you for your review. I will speak with the head of our housekeeping department regarding the patio. That should have been cleaned up before you checked in. We did have to close our pool this past weekend because someone broke a glass bottle in the pool and we had to be sure that the pool was safe for our guests to use. We did set up pool privileges with the resort right across the street from our building 4. Guests were allowed to use their pool and hot tub. We do have changing rooms that are in the pool area. There is a building to the west of the pool that has two bathrooms. Once again I am sorry your stay was less than perfect. Please feel free to contact me at The Resort. Best Wishes, Tami Kay

"Awesome Stay"

5
23/01/2018

What a nice room with a fireplace. Wish they provided two duraflame logs rather than one though. The bed was super comfortable and room was very clean. The TV situation needs to be fixed as there were two remotes, which was confusing. Neither turned the TV on or off. Internet was very reliable and fast. The outdoor hot tub was very nice and clean and great temperature.

"I was worried and then very happily impressed!!!!!!!"

4
23/01/2018

I am a hotel snob and BW has never been on my radar. My husband is working in the PNW at the moment, so we have been exploring and first stayed at the Hood River BW and were pleasantly surprised and when this last minute ski trip came up, we had few choices, so I pulled the trigger on this and we will be back! I was quite impressed with the accommodations and rooms. Due to our last minute status, we had two different rooms (because we added a night and they were basically sold out). Our first room is my pick. A top floor King suite, with sofa bed and fireplace. We had a room overlooking the pool area and balcony with table and chairs. My daughter is only 12, but very tall and she said the sofa bed was comfy and warm. The king room shower was updated and had a tall showerhead (yeah!) and adjustable with good water pressure. Frig and microwave, they provide a dura log and matches for the fireplace. We also had a double queen room, no fireplace, but the same balcony and the bathroom has a tub combo (which I think is a good thing for accommodating those travelling with young children) instead of just a shower. There was also a large hook area for wet ski clothes, which I very much appreciated. I would have given this resort five stars, but we had problems both nights with our keys and the pool entrance, which all the staff is aware of but there are no signs alerting guests. When we were there, the only keyed door to the pool that worked was the one right off the main building where the restaurant is. Problem is there were three other doors, none of which worked with our (or any other guest) key and it also wipes your key. rendering it useless for your room. The first night, someone finally let us in, but we didn't realize it had wiped our key, so when we went back to our room, freezing and wet, my husband had to run to the lobby while we stood outside shivering and freezing wet. He said the front desk acknowledged the issue, but the next night there were still NO signs on the other two doors we tried (of course the door that worked was farthest from our room, so the last one we thought to use) that said to use the door next to the lobby. Big fail! My daughter jumped the fence to open the door for us after we tried two doors and my husband trudged through the restaurant, in a robe, before he got into the pool, so we would have a key and not freeze after going back to the room. Again, the front desk knew this is an issue, but were rather nonchalant about it. The first night we did have towels at the pool, but the second night there were no towels. Luckily my husband was going inside to fix the key, so he got towels also. Neither night was late (before 8pm), so it wasn't like we were at the end of the night. The hot tub is way too small for the number of rooms and it was literally standing room only in it the entire time we were there, but the pool is warm and still relaxing. (I think the air temp was mid 20's while we were there). The small gift shop has very reasonable prices and you can get beer and wine to go in the restaurant bar. The wifi was fast in both rooms and we had no issues with it and is included in the rate. Great breakfast ,free morning coffee and evening cookies in the lobby. Every staff member encountered were pleasant and polite. I hope the pool doors issue is a one off and the next time I come, it isn't an issue. We didn't have time for the spa, but we only heard good things and I plan to make sure we have time to use it and plan more than 16 hours in advance! Definitely a must try!

"Nice place. Housekeeping needs to up there game."

3
22/01/2018

Beautiful room. Unfortunately the room I stayed in was advertised with mountain views and robes in the room all I could see from my room was other rooms and there were no robes. Check in was a breeze. The tv was a pain we needed two remotes one for volume and one for chanel, also we found the last tennants clothing in the corner.

"Resort at the Mountain - Lovely"

4
07/01/2018

We have stayed here three times and plan to stay here on all occasions that we are in the area. It is wonderful, people are nice, rooms are adequate and quiet. Spa is wonderful...We recommend this location for relaxation, location to Mt. Hood, and the restaurant and bar are wonderful.

"Weekend getaway"

5
03/01/2018

Great hotel, beautiful location. Beautiful rooms! I would recommend this hotel to anyone going up the mountain. Also, convenient shopping mall just down the street with rentals for up the mountain. You also get a discount for staying at the Resort.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Brianna, Thank you for the review! I agree it is a beautiful location! Please come visit again soon. Tami Kay

"This place has gone DOWN HILL !"

1
01/01/2018

We have stayed here in year's past with no issues. This year the reservation was incorrect and hotel staff could not correct it as they were full. Basically gave our room away and said sorry. The service in the restaurant is beyond poor, and the servers have a bad attitude. They take your order and hide in the back for 45 min until you have to find them. Our food came out clearly sitting under heater for sometime. This was every meal experience except one. No wonder when hotel is full, the restaurant has very few people in it.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry that you did not get the room that you requested. We do not guarantee specific rooms when you book with us we only guarantee room types such as a king or queen room. I am very sorry for any misunderstanding and will train the staff that misinformed you. I will also pass on your comments to our food and beverage manager regarding the service you received in our restaurants. I hope that you will give us another try. Please feel free to contact me directly. Best Wishes, Tami Kay

"Great location and service!"

4
30/12/2017

We stayed here during a Christmas vacation trip and were very happy with the overall quality of the hotel. There is a great shuttle up to Mt. Hood and restaurants and shops are within walking distance. We would definitely come back again.

"Great Value"

5
28/12/2017

Love the Resort at the Mountain. Been going there during Chistmas break for many years...a family tradition. We always get the Fireside room...King bed & Fireplace. Snow is usually on the ground so getting to the hot tub is always fun for the kids. See you in 2018!

"Nice Place to stay but dine elsewhere."

3
27/12/2017

Great atmosphere and awesome staff, I would give it more but the restaurant Altitude needs to improve the menu choices, quality and policies for making sure guests come first before the general public.

"Better than expected! "

4
26/12/2017

After reading some mixed reviews on this hotel I wasn't sure what to expect and was pleasantly surprised! We had a wonderful stay! At the last minute we ended up needing to upgrade to a larger room and that was done for us free of charge. The pool area was wonderful, and we had a great time swimming with the kids. The room was clean, and beds very comfortable. We walked to the restaurant at the golf course and the food was delicious. We will definitely stay here again!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! We hope to see you again soon! Tami Kay

"Always a great stay"

5
19/12/2017

I love everything about staying here....the one thing that could be improved is the in-room restroom. The shower head should be moved so that one isn't standing so close to the faucet...also, the sinks are great; however, if in a smaller room, there is no place to put your toiletries.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Linda, Thank you for the review! I will pass on the note about the shower heads to our Maintenance Manager. I am glad you enjoyed your stay. Please come stay again soon! Tami Kay

"Beautiful Hotel"

5
15/12/2017

This is a wonderful hotel if you just want to get out of the city and enjoy the mountain for the weekend. We had the fireside room and it was huge. The room was well-decorated and comfortable. Overall, I had a wonderful experience at this hotel.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! Please come back and see us again soon. Best Wishes, Tami Kay

"Don't even bother"

1
11/12/2017

Waste of money and time. Went for a relaxing weekend away and it was so distressing we had to check out a night early and just come home. Not even 1 simple I'm sorry for your terrible stay. Forget the pics of a roaring fireplace that requires $5 each Duraflame logs that last less than an hour. Restaurant was out of food we really wanted. Fitness center everything was broke. Spa was booked weeks out even though I was assured it would be “no big deal” to book when we arrived. Bathroom fan sounded like a jet airplane. Toilet broke.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry for your terrible stay. I have passed your comments on the front desk manager and to our maintenance team so they can address the issues with your stay. We would love to earn your business back. Please let me know if there is anything we can do. Best Wishes, Tami Kay

"Rooms were excellent. Restaurant was not."

4
06/12/2017

We treated our employees to a Christmas party and night at the Resort. The rooms were very nice, including the golf villa. The grounds are well kept. The spa was heavenly. However, we were disappointed with the Altitude restaurant service. They did not have adequate staff to accommodate our group of 10 and the others that were in the restaurant. Service was slow, additional drinks were not offered and water not refilled until we were almost done with our meal. Breakfast was no better. The staff that waited on us were not professional servers (I believe they have other jobs at the resort) so again, we were disappointed with the service. The meals were just o.k. for the price. We will probably stay at the Resort again, however, may not utilize the Altitude restaurant.

"Great Place to Stay in Mt. Hood"

5
30/11/2017

Since you must have a permit to park at any ski resort, you are likely going to have to take a shuttle from wherever you stay, this location is a little lower therefore very unlikely you will need chains or special tires to get there. The shuttle bus is located close. The hot tub was very crowded with approx. 10 children under the age of 8 on both nights we were there. The pool is nicely heated. Beds are comfortable with several pillow options. Clean rooms.

"Disappointing"

2
28/11/2017

Cleanliness, decor, landscaping was sloppy at best. Expensive holiday buffet food was not prepared well, service was poor and they ran out of food. We will not return. So disappointed after 30 years of being a regular customer.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry to hear you were disappointed with our Thanksgiving Buffet. I have passed your comments on to the Chef and his team so they can make the appropriate changes for our next holiday buffet. Once again thank you for your comments. Tami Kay

"Best Western Resort at The Mountain"

4
24/11/2017

The staff were extremely friendly and helpful. The Golf Villa we stayed at met all of our needs and was very spacious and reasonably priced. We were happy to find that we could park inside the garage like at home. We were also pleasantly surprised to find that they provided a full size washer and dryer. The mattress was too firm for our liking but it was clean. We would have preferred better quality and quantity of pans in the kitchen to cook with. It was adequate but if we were cooking for more than 4 people it would not have been enough. We have already recommended staying here to friends and family.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! We just ordered all new pots and pans for the Golf Villa's. They should be arriving soon. Next time you stay you should be set. Thank you for taking the time to post a review. Best Wishes, Tami Kay

"Amazing hotel!"

5
18/11/2017

We got the best service even though we used out points for a free room. The staff is so nice and helpful, I wouldn't stay anywhere else near the mountain! Not only did they treat us like paying guest but the whole staff helped aid in my boyfriend proposing to me. It was such a wonderful surprise!

"Romantic birthday"

4
15/11/2017

My husband and I go here a couple of times a year in the off season and we love it! The pool is open all year, the restaurant is good, the fireplace in the room is a wonderful addition, and the staff is wonderful. Great for a romantic getaway ! The closeness to beautiful Mt Hood is the added bonus!

"Wonderful relaxing visit!"

5
06/11/2017

Great location, great staff and wonderful room. The bed was outstanding and so comfy! Would highly recommend this Resort! Spend time outdoors and enjoy the view and do some hiking while you are there!!

"DO NOT STAY HERE!"

1
01/11/2017

WORST EXPERIENCE EVER - DO NOT STAY HERE. After driving over 3 hours to stay at this “resort” we showed up to a dark, deserted and dead property. We maybe saw two other cars and no other people while we drove around and finally found the lobby. After checking in to our room we found we were the only people staying in the entire building. The room was colder than it was outside and our view was of what was supposed to be a courtyard but was more of a dead, never landscaped dirt pile with leaves. We soon discovered that the tv didn't work, the shower wouldn't turn off, and the toilet wouldn't flush. We immediately asked for our money back and still 6 days later I am stuck fighting trying to get my money back for an unusable reservation. The manager Tricia Burcio is also extremely rude and unhelpful and only makes the headache of this worse. Save yourself the money, the trip, and the headache.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Kaylynn, Thank you for your review. I am sorry you were so unhappy with your stay. We are right between our busy summer season and our busy winter season. Late October/November are our lowest occupancy times for the year. Thank you notifying us regarding what was not working properly in the room. We sent our maintenance team to the room right after you left. We really appreciate the feedback. I am sorry it is taking a long time to get a refund. When you purchase your room through a third party such as Groupon the refund comes from them, not us. Our front desk manager copied me in the email authorizing Groupon to refund your purchase. Please reach out to Groupon for your refund. Once again, thank you for your feedback. Tami Kay

"This place is more of a hotel than a resort"

4
23/10/2017

The resort consists of several housing units in a beautiful setting ..near a golf course, the mountains, etc. The $20 resort fee is inappropriate for guest are just using a hotel room and not the golf course. There are several restaurants of varying quality in town if you don't want to eat in the hotel.

"Perfect place for the weekend!"

5
21/10/2017

My group of scrapbooking friends get together at this resort twice a year and we always enjoy our stay here. The guest rooms are so nice; the beds are super comfy! The meeting room is perfect for our needs and all the staff is so helpful. We ordered food from the restaurant and are always impressed with the food and drinks.

"Disappointed"

2
17/10/2017

We have stayed at Resort at the Mountain multiple times. Unfortunately on our last trip we were very disappointed. Some of the linens in the room were soiled (a washcloth and the comforter), a pillowcase was ripped, there was a dead bug on the ceiling, and the soda holder in the fridge wasn't very clean. At checkout we told them and were met with a "sorry." However, the spa was amazing! I would highly recommend the spa!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry that the rooms was not perfect. I will pass this on to the head of housekeeping so he can better train his employees. I agree the Spa is amazing! I hope you will give us another chance. Tami Kay

"One quick overnight."

4
17/10/2017

We arrived much later than we had hoped, so we were not able to use the pool, hot tub, or anything. It was quiet and comfortable. We were disappointed that there was no breakfast offered, not even a voucher to use at the restaurant.

"Quiet Natural Beauty"

5
16/10/2017

This resort has it all for travelers who want to either stay in indoors and snuggle up by a cozy fire or get out into nature for golfing, hiking, skiing, swimming and many other outdoor activities. This is home to the first golf course built in Oregon and is very close to some of the finest skiing in Oregon.

"Weekend relaxation"

5
16/10/2017

Spent the weekend at this resort. Attentive staff, great food, clean & spacious guest rooms, and lovely location. Luxurious beds & sheets. Got buried under the bed sheets! Slept like a baby! Happy Hour menu is delicious as are the drinks.

"My stay"

4
12/10/2017

Great place. Terrific staff from front desk, housekeeping, food servers, maintenance -- caring folks. Lovely setting. Next time I'll bring my swim trunks -- the pool and hot tub looked inviting. The mountain setting, the fresh fall air, the turning of the season, all made the few days almost a spiritual renewal. Enjoyed it all.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for the review, I am glad you got a spiritual renewal!

"Lovely facility and great staff"

5
30/09/2017

The Resort at the Mountain is a well designed and simply beautiful property. Beautiful landscaping as well as setting! I appreciated having parking near my room, The staff is professional and responsive. Amenities in my room were perfect, with the exception of the heating and cooling system (too loud). I was surprised when I left a tip for housekeeping and it was not collected until I left a note expressly confirming the money was intended for them. I also appreciated the honoring of my decision to NOT request new towels daily. (I like being conscientious about unnecessary over use of natural resources).

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you your 5 start review. I will pass it on to the staff!

"Please put some signs!"

3
26/09/2017

This hotel is not a Vest Western proper - it is associated hotel, so don't expect status or points. We arrived after sunset and spent about 10 minutes driving in circles trying to find huge neon sign announcing Best Western presence. And ended up in the hotel next door - people at the reception there were so kind as to give us a map on how to drive to the reception - I reckon they direct lost motorists all the time. Once we located check-in hut, we proceeded with formalities. Firstly they said they no longer provide free breakfast - though as our reservation clearly states the breakfast is included for free, they provide ~$10 credit per person for a breakfast at the nearby golf club - they don't even have a restaurant of their own. It covered ~75% of an egg Benedict per person. As they didn't have anything on the menu that costs this $10 it was not an equivalent replacement, so no points here. Best thing to be had at the breakfast restaurant was actually a view of the mountains. Accommodations are situated in multiple buildings and are motel-like. Microwave in the room was nice, so was kitchenette with sink and fridge. Patio was very good and so the view from it. I wouldn't call it a "resort" but it is adequate as one of the hotels around the Government Camp - not the best one but not the worst - just adequate.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. We are a Best Western Premier Collection so we are little different than your standard Best Western. We do offer points and we do try to recognize status. Please let us know if you did not get your rewards number entered in on our reservation we will make sure your points are credited to you. We are working on making our signs more visible. We have just recently added more lighting around our signs. There are several places to stay in our area and we all help each other find the proper place. Please let us know if you need anything. Tami Kay

"Fun Place"

4
26/09/2017

Stayed here for a conference and it was great. Rained the whole time while I was there, but the hotel was very accommodating, providing umbrellas and hot coffee. Fun place to stay, nice clean rooms and fun bar.

"average at best"

3
25/09/2017

average at best -- show signs of aging building and neglected maintenance -- staff seamed to just be existing -- not interested in anything more that getting through their shift and going home -- less than enthusiasm at making your stay enjoyable or going above what may be expected --

"Hidden Gem in the Woods!"

4
19/09/2017

If you are looking for a getaway in the woods and love the game of golf then this is the place you want to visit. You can either stay right at the main resort or rent houses along the property. There are 3 nine hole courses where you can choose and mix and match which 2 you would like to play. In the surrounding area there are several different dining options. The best being the restaurant up at Timberline Lodge where part of the movie "The Shining" with Jack Nicholson was filmed. For kids there is a Trout Fish Farm where you can go and catch trout in all sizes in different pools.

"Excellent Location for a Golf Vacation"

4
17/09/2017

We travelled with 3 other couples for a mid-week golf vacation. This resort has a new owner, and they are remodeling, so there were a few minor inconveniences. The golf package they offer is very generous, and we had a great trip.

"So many plusses, some minuses"

4
11/09/2017

This is the second time we have stayed at this resort. It's in a beautiful location and has some decent amenities outside of a world class golf course. They have raised their prices since being bough by Best Western but haven't managed to upgrade the property to meet the prices. The food is excellent but the restaurants are understaffed and have odd hours. No room service was available so you had to walk to the Pub to get breakfast (or call for a golf cart) which had it's last seating at 10:15. I like to be leisurely on vacation so I would have appreciated (a) room service or (b) to have breakfast until at least 11. We also were not greeted, at any point, in either restaurant and had to walk around in search of someone to confirm we could sit down and eat. We had no issue with our rooms though the lighting is very dark. Could use some ceiling lights. A pickier group would definitely call them out on the old furniture, tiny towels, bathrooms in need of upgrades, fridges that barely worked. However, the staff is great. The spa is really nice (though they need to offer more than one pedi or mani at a time). The pool and hot tub were clean and clear. They just need to consider that when a group of four spends over $2000 for a two-day stay, they can up their quality and consistency to match the prices. We will definitely go back but we will ask all the questions before we do so that we can maximize the value of our dollar.

"Not worth the price"

3
10/09/2017

We had a three day weekend available for both of us to celebrate our birthdays and anniversary this month. We decided we wanted to stay at a spa resort and searched all over Oregon for a place to stay. My husband had stayed here once before snowboarding and we hadn't been to the mountains in the summer so we gave it a try--plus they had availability while most other places were booked. The grounds of the hotel are very nice. It is clear that golf is a highlight of the stay for most. We are not golfers. We were checked into a king room in their newer building which was very nice but not necessarily more luxurious than an average Best Western. It was clean, updated, well stocked with the typical amenities, microwave and fridge available. The bed was very hard and I did not get a very good night sleep either night because my back doesn't do well with a firm bed. My husband slept fine the first night but the second morning woke up more sore. The shower had some temperature regulation problems. We took advantage of the hot tub and the pool when we arrived which again was nice but nothing above average. My husband tried to use the fitness center but the hydraulic resistance equipment was not working. The only thing we could see the $20 resort fee was for might be the wifi. However, I do think they said they have equipment for playing tennis, horse shoes, croquet, etc available. We did not try the restaurants as my husband had already been to Altitude and said it was too pricey for an average meal. Overall our stay was pleasant but the resort itself did not add anything to our own good company and ability to have a good time. For the price ($169 per night plus $20 resort fee per night) the fitness center should at least be functioning. We'll leave our spa review separately but if you do reserve a spa treatment make sure you double or triple check you are booked for the right thing.

"Beautiful resort"

4
08/09/2017

We only stayed 1 night, however I have stayed here in the past prior to Best Western operating the resort. It is a great destination for skiers, and certainly is appealing year round. Comfortable, clean, and friendly.

"Decent Overall"

3
06/09/2017

Our getaway to the Resort at the Mountain was decent. The room was large and in working order. Wifi connection was good and proximity to ice was helpful. It was hot at night though and the AC unit was so incredibly loud that 2 people in our family couldn't sleep with it on. But 1 of us couldn't sleep with a hot room. So, no one slept well. The pool is very small but nice overall. Limited shade at the pool so you have to watch for a table with an umbrella and pounce when you can. Security patrols the area at night and may let you stay in the pool area after hours as long as you are quiet. I got a teeny attitude from a housekeeper for asking for more pillows for the rollaway bed, but they brought them to us quickly. There was a used open package of creamer/stir sticks left from the guests before us, but everything else looked fairly clean. We did not eat at the big restaurant, but took the kids to get burgers at the golf club/lounge. The food was mediocre, but the karaoke was horrific and therefore fun. I felt like I went back in time to the country club of the 80's so if you want modern, you'll be upset. But we all just went with it and laughed and paid the bill and moved on. This is no glamourous resort, but it is a casual place to get away with friends and relax in close proximity to some beautiful trails and lakes. Oh, and some people golf here.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! I am sorry the air conditioner kept your family from getting a good night sleep. This is something that we have been reviewing. Please come back and stay with us again.

"great stay, awful golf course"

4
02/09/2017

Great place to stay if you are not interested in golf, which is why we chose it. This is NOT a resort course. They are somewhat exclusive of each other, but are affiliated in reciprocity of golf (stay and play) and restaurants.

"Nice Hotel, gorgeous setting"

4
30/08/2017

The property itself is pretty nice. A little tired and the staff is on the nicer side. Still there is a strange vibe that is given out. I used to live in a small town on the Oregon coast, called Pacific City, and was a bartender at a "locals-only" joint. A lot of my co-workers resented it when someone from Portland or outside of PC would visit the bar. Not in a mean way, but in a subtle way that is detectable to someone who has lived it. So over all it's a really nice property and the setting is lovely. I might have just been over sensitive to the "locals only" vibe. hahaha! Will definitely stay again.

"Not as nice as advertised"

2
29/08/2017

The rooms were clean and the bed was very comfortable. The grounds were overrun with staff pretty much just lurking around. The people staying next door to us were loud and obnoxious at 2 am . No literature in the room to let people know what was on the menu at the restaurant there. A lot of drunk people wandering around at all hours. I was not impressed.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. We did have a wedding this last weekend and sometimes the guests celebrate a little too much. I am sorry that you were kept up by the guests being loud. Please feel free to contact me at The Resort. Tami Kay

"Very Beautiful Setting"

4
28/08/2017

Stunningly beautiful setting. Awe inspiring. Encourages relaxation. Would have loved to stay longer in this beautiful "in the woods" facility. Such a fabulous stay for a very surprising rate. We were so lucky to have been referred by another BW facility which was booked and did not have a room for us. We would love to return in future, stay longer, and explore the entire facility and all the trails and offerings.

"A peaceful oasis"

5
24/08/2017

We stayed here on our way to Madras, OR for the eclipse. It was wonderful! So peaceful. The room was very clean and the beds were really comfortable. My reservation request for an upstairs and quiet room was noted and honored. We also had dinner at the Mallard Cafe, with great service, really yummy casual fare, extremely good prices, and a beautiful view. Highly recommend.

"Great sleep! Questionable dinner."

4
23/08/2017

Had a wonderful drive to Resort in the Mountain. Met by friendly, helpful staff on arrival. Has a cold beverage at the pub, overlooking a glorious view of the valley. Friendly service with awesome view. Very relaxing. Lots of golfers. Made the mistake of eating at the Atrium Restaurant. Far too expensive coupled with weird food choices. For example, one of our party ordered the lamb chops but had to order veggies separately. What was served was enough for 2-3 people to share. Great taste but too expensive, limited menu and weird combinations. Won't earpt there again.

"How not to treat customers!"

1
19/08/2017

This review is in regards to the Golf Course, and specifically the management and customer service for the golf course. The resort at the mountain has 3 9 hole courses with the foxglove course considered the "signature" 9 hole course. The pinecone course is generally considered the 2nd most favorable course with the Thistle course considered the lowermost of the three courses. It was pretty disappointing to schedule a tee time for the pinecone/foxglove courses only to find out 25% of the way through the foxglove course that a shotgun tournament had been scheduled and that I would have to leave. As I explained to the course ranger who was organizing the tournament I had booked that specific combination of courses and there must be be a mistake. Although I had a written confirmation of my tee time indicating I had booked the pinecone/foxglove courses the ranger had no Idea how to help. I returned to the pro shop as the players of the tournament added additional unpleasantness as they wanted me out of their immediate way. Upon arrival into the pro shop I provided the emailed tee time confirmation reflecting that I had indeed booked the pinecone/foxglove courses. The prop shop attendant, Bryce, could only say that there was some sort of mistake with no other relief. When I asked for a refund, as I was not able to play the courses that I had agreed to pay for, Bryce presented a credit for a future 9 holes. A credit is something that is typically given when acts of mother nature (IE bad weather) prohibit someone from finishing the round of golf. A credit is not something that should even be considered when the course has facilitated the mistake. I stated that I had driven nearly 1.5 hours from Portland and would not have done so without being able to play the signature pinecone course. Bryces' failure to do anything to make up for there error was infuriating. Having worked in the hospitality business its a pretty easy avenue to provide a free round of golf and/or a free meal at the resort restaurant when the business is in the wrong in order to make amends with the customer. Unfortunately, at least Bryce does not understand that nuance of proper customer service. As Bryce refused to refund my less than round of golf I have since had to open a dispute with my credit card company in hopes of some financial reprieve. Mistakes happen and nobody expects perfection but how you treat your customers after making mistakes is an integral part of any business and one that the Resort at the Mountain surely should take heed of.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Shane, Thank you for sharing your experience at The Courses. I am sorry that you did not get to play The Foxgolve Course. I normally do not get bad reviews for our Golf Pro Bryce. I am sorry if you felt you were not treated fairly. I will have him reach out to you. We did just get a new operating system in our Golf Shop and I know that they are still working out the kinks in the system. Please feel free to contact me directly at The Resort. Tami Kay

"They never disappoint"

5
15/08/2017

I believe this is our third time staying at the Resort. Since we stayed from Sunday to Tuesday, the place was far quieter than usual. I'd totally recommend going in the beginning of the week instead of the weekend. The pool was empty except for a couple of kids and we felt like we had the place to ourselves. Any other time we've gone, the place is a mad house--a fun and enjoyable mad house--but usually super, super busy. Best of all, since we are Expedia Gold+ members, we were upgraded to a room with a fireplace. So much fun.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! The best days to come for a visit or Sunday, Monday and Tuesday's if you want a quiet getaway. Please come visit again soon! Best Wishes, Tami Kay

"Weekend "

5
15/08/2017

We stayed the weekend for a family. Is it. They upgraded our room to a fireplace room and it was clean big and nice. The bed was comfortable. We didn't get in the pool but it was very nice and lots of children were swimming. We went to the bar and heard live music. Great mountain resort.

"Definitely should not call themselves a resort!"

2
11/08/2017

It was hot, hot, hot, and smokey and no way to get fresh air in our room. It was upgraded to a fireplace room for some reason, but of course no fireplace needed. The air conditioner is something out of the 50's--super loud and if you turn it off, you can hear everybody else's running. With an 8' sliding door and NO SCREENS, we could not keep the door open to cool off or get any air because of all the bugs. Horrible. In order to get ice you have to have it delivered which takes at least half an hour. Why no ice machine? They have nice Keurig coffee machines in the rooms, but only paper cups and plastic for water or drinks. The paper cups leaked all over the place and your coffee gets cold really fast. Why no ceramic cups?? Especially since there is no continental breakfast provided, at least let us have a good coffee experience. The television was a bear to use--two remotes that did not work at first. Maintenance came and tried to fix but couldn't. We finally figured it out ourselves. Why is there a $20.00 resort fee when all there is available is a small, not well maintained pitch and putt course? (We were told on phone that there was a miniature golf course to use, not pitch and putt.) There is no "manual" in the room that tells you where anything is, what the rules, are, no phone books, no recommendations for other dining, etc. And speaking of dining: Altitude restaurant was way overpriced and not good at all. You have to pay $5 for each side you want with your entree, like veg or an another $5 for starch such as mashed potatoes or risotto. The risotto was like glue paste and terrible and no one cared at all. Our waitress said she was sorry because we could not eat our fish entrees because they were so spicy hot (she told us they were very mild when we ordered) and would see what she could do. She did nothing. After paying $80 for the only thing edible--a few sprigs of asparagus, we were disgusted. Oh, I will say the bread and butter was good.... The walk in shower sure looks good, but hardly any water pressure and takes a long time to rinse your hair and wash. Sad when they ask that you conserve water but can't because you can't take a short shower and get clean here. We told the front desk staff the next day about all these things and asked to speak with a manager, and of course there was no one available. We will never recommend this place, nor will we ever return. If you are traveling, stay in Sandy or Government Camp and skip the "resort."

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Hello, I'm the Assistant General Manager of the property and first I want to thank you for sharing your experience. I am sorry to hear it was less than perfect. We take pride in our service and when we hear things like this we make every effort going forward to investigate and ensure that our standards are being met so guests can enjoy a relaxing experience. Thank you for taking the time to reach out and rest assured we will be working to solve these issues. We are launching a new Altitude Menu October 1st. Please feel free to contact me directly. Best Wishes, Tami Kay Galvin

"good hotel"

4
11/08/2017

this hotel has lots of things to do the only down side is the front desk didnt bother to tell us the recreation center was open so we walked all the way over no one was there. nice place for outdoor adventures

"Lots of Disappointments"

2
09/08/2017

Let me start by saying the staff are mostly wonderful. Arrived during a heat wave. The Air Condtioning in the room did not work, even on the highest settings. Could not gain access to the ice machine. Called the front desk (approx 1/2 mile away) who sent ice down via two staff in a golf cart. Later learned the ice maker for the building was being replaced at some future date. NOT during our stay. The building (Croft) has seen better days as evidenced by wood rot and large tarps on the roof. (See attached photos.) No hair dryer in the room. Took 30-40 minutes to get one from the front desk. By then it was too late as hair had already dried oddly and would have been late to a dinner engagement to start over. Had hoped for better:-(

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Hello, I'm the Assistant General Manager of the property and I am sorry to hear you had a bad experience. We are working on getting the ice machines replaced. I am sorry it took so long for our staff to respond to your needs. You are correct the Croft building roof is in need of repair. We have our maintenance team working on the issue. Best Wishes, Tami Kay

"Beauty is only skin deep"

2
07/08/2017

While very inviting and warm feeling upon arrival, poor internet service, dirty rooms and barely acceptable amenities fails to impress. Internet service, while showing over 100Mbit during non-peak hours, becomes very spotty and useless during evenings or conferences. I was upgraded to a Fireplace King because my two queen had half empty wine and soda bottles, and there was dried up tooth paste all over my bathroom counter. In some situations this upgrade would have been acceptable, however, I had brought my family along, which meant my kids had to share a very uncomfortable convertable sofa, and since this was one of the hottest weeks of the year, there was no chance I was going to actually use the fireplace. The "upgraded" bathroom also included a walk-in shower for two, but the extremely short rain-style shower head required anyone who wanted a decent shower to hug the wall. I was also annoyed that this upgraded bedroom did not include a sink outside the bathroom like my double queen did. The conference rooms were decent sized and the catering was "OK" though the orange juice was warm, the (what I think were) enchiladas were dry, overcooked and looked at least a couple days old. Soft drinks were Coke, Diet-Coke or sprite. Internet access in the conference rooms were a joke. The large conference room they had us in had only a single Access point at shin level behind the catering table, which meant anytime someone walked in front of it killed the signal. The carpets outside of the conference rooms were stained, aged and patchy, like it was only partially replaced in small sections, with completely different material. Cell phone signal is very limited in this area, so if your work or personal life relies on internet access, you may want to reconsider. I was able to get better internet access using their "Business Computer", which was an aging desktop in the lobby, with a failing monitor. This hotel feels like it could be, or once was an amazing get away, but is giving way to poor execution and neglect. I can NOT recommend this venue.

"The only conference center in town"

3
07/08/2017

While the setting is beautiful, the property needs some freshening. The rooms were updated but the phone did not work, the TV system needed two remotes to control the volume and the refrigerator struggled to cool a beer or soda. When we arrived, the bathroom had not been cleaned or swept. Mountain properties are tough to stay in front of the maintenance and this one could use a little TLC.

"Service that makes you feel like a millionaire."

4
05/08/2017

Old school classy. I love this place. Walk into reception, Sinatra is playing in the background. Staff here nail customer service. Period. The well-appointed room was impressive. Huge! I had a fully functional fireplace, a microwave, fridge and a high-quality mattress. Everything was clean and well cared for. Wi-Fi in my room was exceptional. I had a deck overlooking a nice pool. Golf is a big part of this resort. They offer three beautiful 9 hole courses. We did two of the three nines. The food offerings are first rate. Altitude, the onsite restaurant, serves up a seared scallop appetizer to die for. The Mallard's Café Bison sliders are delectable. Heather, our bartender, was phenomenal! I gave her $60 in tips. She most certainly deserved more. Detractions… The overall decor and finish feels a bit tired. The in-room TV experience was confusing. I gave up. The land line phone in my room was dead. The power outlets worked in the 90's but not in 2017 with all our gadgets. I'm a stickler when it comes to giving five stars for hotel/resort stays. A lot of my rating has to do with context. In Vegas, Nassau or Maui I expect certain things. In Welches Oregon, Thibodaux Louisiana, or Rapid City, South Dakota I look for different attributes. I give the Resort at the mountain a 4. I gave the Bellagio a 4 too. Don't feel bad. This one was a tough call. The service is exceptional. The rooms are quite good. The food is amazing. The golf is fantastic. Decor was a bit dated. I will come here again!

"Restful views and rooms!"

5
04/08/2017

Spent four nights at the Resort and enjoyed every minute! Staff was very accommodating when we needed the refrigerator regulated and ice was promptly delivered when requested. The rooms are very spacious although a little dark for my taste. Views are amazing and the pool delivered much needed R&R. Only negative is no elevator and two women toting heavy luggage upstairs was quite a site!!

"Great day of Golf!"

5
01/08/2017

Wonderful stay at the Resort at the Mountain again. I got to enjoy the golf and beautiful weather! Welches, OR is such a cute place, it reminds my of Lake Placid, NY but with far better climate! Skiing at Mt. Hood all year, who knew?

"Come for comfort and enjoy nature"

5
31/07/2017

This is an obvious comfy choice for launching a ski trip on Mount Hood, but the summer season provides a fabulous way to enjoy hiking in the Mount Hood Wilderness. Many absolutely beautiful hikes are readily accessible within miles of the resort, and the pool is a great place to relax after a day's adventure.

"Conference"

5
29/07/2017

This place is absolutely gorgeous. It was my first time there, rooms are big, beautiful view from the deck, the restaurant was very good, service was excellent. I'll go back with family when I can find time to enjoy myself more. Plenty of things to do...golf, tennis, hiking/walk/run/swim

"Oregon lodging at its best."

4
28/07/2017

On our recent vacation, we discovered the Best Western Plus hotels, which included the Resort at the Mountain They all had great rooms room and great locations. Had the feel of a much more expensive facility.

"Nice property, Good value"

3
25/07/2017

Clean, modern. Has an outdoor hot jacuzzi and a outdoor large clean pool. Food slightly overpriced. Quiet rooms. But needs more light in closets. Kids were happy. Internet good access. Easy free parking.

"Needs updated and cleaned."

2
23/07/2017

The place was dirty especially mallards restaurant. The view and location is amazing but if I wanted to be dirty I would have camped. The bathroom was dusty the floor looked like it had never met a mop. The pool is nice and room size is nice. It just doesn't have good housekeeping. There is no breakfast included so when you go to the restaurant you assume it will be good and Its terrible tasted like old scramble with overcooked veggies. The service was poor and slow we waited 30 minutes just for a receipt and it wasn't busy. Not worth $230 ! Night and since we aren't golfers paying a resort fee was silly considering we arrived at 930pm and left the next morning at 1030am. We are staying at a vacahome.com place and that is the same price but so much better!!!!

"ADA beware"

2
21/07/2017

I would never stay here again with anyone needing ADA. The rooms and service do not accommodate or even understand the needs on someone in a wheelchair. Would have been o.k. if not disabled and if they had given us room with 2 beds as requested instead of dumping of a horrible rollaway with only partial ill-fitting bedding

"Quiet, comfortable, enjoyable"

4
15/07/2017

Stayed 3 nights and enjoyed the entire stay. We were on the second floor, no elevator. Had a lovely suite with a fireplace overlooking the pool. Property is dated but kept up. All the staff are very nice and helpful. Dining is reasonable.

"Inexpensive, highly competitive and extremely good value"

5
10/07/2017

We had an event at the resort at the mountain for 60 people. It was well catered, well-run and the staff and management extremely efficient. I have booked a further two events at this location. And intend on vacationing and playing golf since it is so well located and so beautiful

"Beautiful resort but.."

4
09/07/2017

My bed was 9 years old, it didn't have support, it was very soft but felt old. I hope they replace or clean the shower head as the water squirted in every direction. Other than that it is a really beautiful resort, seems they are resting on their good reputation though. I liked the upstairs room as I could sleep with the deck door open, the sound of other air conditioning sounded like a river!

"Disappointing"

2
05/07/2017

The overall experience was just disappointing. Restaurant is closed Monday and Tuesday. The beds and pillows were uncomfortable. It was like staying in a dark cave. In the plus side, they do have an amazing golf course..

"Pet Friendly"

4
03/07/2017

One night short ands sweet stay. We stayed in a Pet Friendly room. Fenced in area right out the back door. It is was shared with the other pet friendly units. It was big. It was decent. What more can I say?

"Perfect!!!!"

5
26/06/2017

Hubby and I stayed for 1 night, same day reservation. The room was so romantic and private. We enjoyed the fireplace in the room and the peacefulness of the woods. We will return and recommend this hotel/resort to family and friends visiting My Hood.

"Location good but not a decent hotel"

2
16/06/2017

I booked a two queen beds room for a weekend getaway. At the day of arrival, I requested to switch to a king room, in my experience, this is totally fine as long as the hotel has the availability at the day, plus two queen bed room is usually more expensive than a king room in my experience. However, the front desk lady seems very reluctant about this even though she said there's a king room available, and said that a king room usually charges more. She didn't actually charge me extra for switching to a king room at the end, but why would she say that to make guests feel uncomfortable? And I did a little research after this, this hotel charges the same price for king and two queen beds room. Bad communication skills from the front desk lady. Today, I saw they charged me for an extra of $70 on my credit card, I called the front desk and after 6 minutes hold, the lady told me I will get the extra charge back to my card, with no apology or anything at all. I feel like I'm calling them to ask for a big favor even though it's totally their mistake. Will not recommend this hotel to anyone unless you're looking for bad customer service, and the hotel is too pricey for its quality, probably because there's not much competition around that area...Anyways, I don't recommend it and I will never stay at this hotel ever again.

"Enjoyed the resort. The rooms seemed quite varied in quality."

4
14/06/2017

The resort campus was nice, offered lots of things to do, and was in a picturesque area of the Mount Hood area. But the rooms themselves seemed rather varied. I don't know if it was because we had a discounted room rate or the resort was just that full through the weekend (although it didn't appear to be), but our assigned room was in an old building set apart from the rest of the resort. It looked like it needed some roof work, and we definitely felt more isolated from the resort compared to other building that we passed. It's still not obvious from the web site how rooms in this isolated building are distinguished from rooms in the main buildings when booking. Although it was a bit small and definitely not what we expected, the room was comfortable and quiet enough, and we enjoyed the amenities that the resort had to offer despite having to drive a short distance to those amenities. Our young daughter loved the pool, playground and some of the other areas of the resort.

"Would not recommend"

2
13/06/2017

As BW Platinum Members, we were not recognized as such. The staff were very nonchalant and not helpful in the least. The manager upon check-out, was equally nonchalant and uncaring. This hotel needs employee training!

"Close to Mount Hood but not nearly as pricey"

5
07/06/2017

We found this hotel on Groupon. It was about half of what we would have paid at Timberline Lodge. The room was very spacious and well maintained . We were directly behind the pool and patio area. There was a a fireplace and logs for an evening fire, which we used. The grounds were well maintained. There were tennis courts and a golf course on the property. There were hiking trails on the grounds. The pub was located near the golf course. There was a more formal dining room in the main building. We had dinner and breakfast at the pub. When we were arriving at the pub, we noticed how large the portions were. We ended up sharing a house salad and an order of fish and chips, because the 3 pieces of fish were quite large. With the Groupon we both received $8 off our breakfasts. I would suggest checking on line to see if that promotion is still available.

"Beautiful setting, maintenance & way-finding, not so much."

3
06/06/2017

This hotel is beautifully situated near Government Camp, hidden by trees. The buildings are older and, even though it's clear some interior remodeling has been completed, there appears to be a limited maintenance budget for sinks, showers, and general property signage to find your way around. Once you eventually find it, the Spa offers some nice relaxation amenities. You'll need to bring your own care products, too. They provide 1 blow-dryer and disposable combs. Please add more signs, and some additional training to staff so they can provide directions to your guests, if needed. The mattress was very uncomfortable.

"Great getaway"

4
31/05/2017

As always this place is beautiful. The beds are extremely comfortable and the staff worked with me to get me closer to the pool. The pool is outdoor and a great place to relax with family. The resort has nice trails and a great rec room. The only thing that would have made it a little easier is if the restaurant or bar opened earlier in the day. If your looking for a getaway that is not too far from Portland this is the place to be. Large rooms, outdoor pool and hot tub and lots of things to do.

"The Good and the Not So Good"

4
26/05/2017

First, this property is in the most beautiful location! Mountain views from certain places, like the outdoor dining area outside the Mallard Pub, are breath-taking. The Salmon River is adjacent to the resort and adds to the over-all nature inspired atmosphere. The Mt. Hood area is also great for hiking. You can go to the ranger station in Zig Zag for information on that. There are 3 scenic nine-hole golf courses here. This time we played Thistle and Pine Cone and had a great time. The only issue was the thick, unmowed rough, which was sort of understandable since we're just coming out of a very wet season here in Oregon. We found the people who work at the resort overall very pleasant and helpful. The above are the good points about the Resort at the Mountain, but there are some not so good points, that I hope the management will take note of, because I would like to return here. My husband is not so sure about that. I agree with one of the other reviewers that the general upkeep of the Resort is not quite as pristine as it has been in years past. The room that we were in was spacious, but also very dark. I guess that can't be helped because lots of old growth trees were in front of the building. We were in building 6, so maybe go for building 4 or 5, or inquire about the light. One thing that puzzled us were that there were no screens on the door to the balcony. It was warm out, so we wanted fresh air. I called the desk and the girl said, no we don't have screens. Who has rooms in a forest setting without screens? Several bugs had already flown in. Then when we were in the lobby we again asked about the screens. Another person there, said yes they could bring us one. Someone came, installed it and everything was fine. But why would you have to ask about a screen? It seems kind of normal to have one on the sliding door, since there was no window and no other way to get fresh air. Anyway, one more not so great thing about the room was the bed. The mattress seemed not to have been changed for many years and was starting to get concave. My husband and I kept rolling into each other in the night! It would be nice if the management could spring for new mattresses! Last thing- the service at the Mallard Pub. When we were at the Resort that was the only restaurant open. It's in a nice building with a gorgeous view. However the service definitely left something to be desired! Poor planning on the part of the management. The first night we were there at the outdoor area, we were a table of seven and after 15 minutes of waiting, my husband had to go in and ask if someone were going to come out. Seems like only the bartender was working at the time, so she came out and took our order. The food was good on a whole, but I don't recommend the pulled pork tacos- inedible! The last night we were there, there must have been a convention of some kind at the resort. At one point there were at least 25 people sitting in the lawn area and one waitress! We went in and got our drinks ourselves, knowing it would take forever if we didn't. Then later went to another restaurant in the Welches area. I'm giving this Resort a 4 rating, just because overall I do like it. We have been coming here every other year for over 25 years. Perhaps it's the Best Western management that has let the quality slip. Hopefully it will get better!

"Very pleased with our stay"

5
25/05/2017

BW are not always reliable, so we always feel it is a gamble. Sometimes we are disappointed, but sometimes we feel we hit the lottery and this was one of those times. The resort is in the middle of a forest and beautifully landscaped. The rhododendrons were in bloom and just gorgeous. The room was spacious, had a balcony with a view of the grounds, microwave, refrigerator, TV and fireplace, desk, sofa, lounge chair and coffee table. The bathroom had obviously been tastefully updated recently. The bed and bedding were comfortable. The rooms are in various buildings so you feel it is a private retreat. It was so quiet, no traffic noise, no noise from other guests, that we slept with the balcony door open. The lobby is large and elegant. There are bathrobes in the room and nice cosmetics. The pool and hot tub area is just lovely and adequately stocked with fresh towels. We walked to the restaurant at the golf club for breakfast and you have amazing views of the surrounding mountains. Breakfast was custom cooked and they did a good job.

"Not what it used to be"

3
16/05/2017

The property is not as well maintained as it was in previous visits. We have stayed here a number of times and this room was the least attractive. In fairness, the room was comfortable, but things like torn bed covers, stained carpets, etc. detracted from the experience. We had a nice meal at the golf course café because the main dining room was closed (permanently?)

"Close to Portland--A World Away"

4
06/05/2017

This property is located just one hour away from the Portland airport in Welches (one of the villages of Mt. Hood.) 27 holes of resort golf (superb layout) ..If you are a player, this is well worth the short drive from Portland. We had dinner at the golf course restaurant (prime rib --which was fantastic--and served by the chef on a slow and rainy evening!) . Really good food. Pleasant rooms, friendly staff. We only stayed one evening, but shall return for a golf weekend next time we are in Oregon.

"Uninspired Surroundings"

3
03/05/2017

While the rooms are very comfortable and spacious(for a "hotel" room at least), the property on the whole is a bit run down. The main building is outdated and in need of repair. The tennis courts have huge cracks in them so if the ball hits the crack you get a spinning trick shot :) Breakfast was only being served at the Mallard Cafe & Pub the weekend we visited in April. The service is not great. Considering there weren't that many tables, service was very slow and sparse -2 waiters for the entire room and they were hard to flag down. The food was decent but we ordered orange juice for $4/glass and it was the watered-down kind that comes out of the large drink dispensers found at the continental breakfasts/waffle bars at hotels like Holiday Inn or Comfort Inn. So needless to say that was sent straight back and the kids drank water. If you are looking to just get the family away out for a weekend break, this is good enough. It's close to Mt. Hood and there is a great Thriftway just down the road. There aren't many places to eat nearby, so maybe catch a bite in Sandy before arriving in Welches. I wouldn't consider it a resort, but it's clean and always has availability.

"We had a great experience"

5
22/04/2017

We came in late and they had a great room for us. We called a head to see what they had available The room was very comfortable. The staff was wonderful. Easy access, quite. We had a nice walk around the golf course. The birds were out having good time also

"Best Western Nightmare"

2
06/04/2017

Had to switch rooms 3 times. Was kept up by a barking dog until 1:30am which resulted in the last room switch. ended the trip early and left at 10am. the remotes to the television sets didn't turn the TV on. You had to go to the television and turn it on. Then you could use the remote control.

"Wonderful Weekend in the Woods"

4
26/03/2017

We spent a weekend with 90 other scrapbookers in the very large and comfortable conference room. The staff was very accommodating going above and beyond to make the experience successful. We ate two catered meals in addition to the included breakfasts and everything was superb. Our king room was spacious, well appointed and the bed was really comfortable. We'll be back again next year for sure.

"Business and fun! "

4
11/03/2017

We love staying here. Rooms are Nice and comfortable beautiful view. We ate dinner in the restaurant and it was great food... melted in our mouth, good service. The only negative that I can tell you is this; the breakfast they offer you for free that comes with the room in our own opinion was not as good as other places.

"Not your favorite resort-?Resort at the Mountain"

3
05/03/2017

Resort at the Mountain is a sprawling place to stay on the way to Mt. Hood. We stayed there 2 nights. The room was quite large and had a large glass shower. The reason I would not call it a resort is the following: no glasses in the room - only 2 paper cups, no room service, old TV guides and minimum amount of towels. The continental breakfast they serve is not allowed to take to your room. I believe the 'Resort' has things to change before it can be called a resort.

"New Building is a Cut Above"

4
01/03/2017

We stayed in a standard king room in the new building, #4, which was rebuilt following a fire, and found it beyond expectations. The room felt spacious, everything was of high quality, including granite counters, and the bed was very comfortable. We had forgotten a couple items and called the front desk, who had them promptly delivered to us, very good service. We also enjoyed the hottub, using the room's bathrobes to walk across the courtyard, and found it very deep, with comfortable jets and a perfectly hot temperature. In the morning we took advantage of the free breakfast, which is apparently provided with the place affiliated with Best Western. It was fine, fairly basic, nothing noteworthy, but convenient and appreciated. We plan to return soon to try the pet friendly building and hope it will be just as enjoyable.

"Luxurious room accommodations!"

5
28/10/2016

I've always seen the signs to the Resort on Hwy. 26 but never drove back to see it. (I had read a review of someone who said it was hard to find? Don't believe it! It was a piece of cake...and there are MANY signs!) Attended a ministerial retreat and was impressed with the very comfortable bed and spacious room! The staff were friendly; the complimentary breakfast was quite the spread; the catering of our two evening meals provided us with delectable buffets. This would be a GREAT place to have a church women's or men's retreat, couples retreat or the like. I didn't use the hot tub (as it's outside by the pool), nor the spa...so I think we should go back and check them out!!

"Pet-friendly, quiet"

4
15/10/2016

I arrive late and the weather was rainy/cold, so I didn't see much, but the "Croft" rooms in a pet-friendly strip of rooms were very nicely appointed, including single-story rooms with a sliding door into a common but fenced dog-elimination area (about 10 meters by 50 meters). Quiet, peaceful.

"Overpriced andBeware of double charges"

1
03/10/2016

I've book this thru hotels.com so I got charge with taxes and resort fee then upon check in you will be asked for credit card for incedentals $50 which will take few days to be credited back. Upon check out I was check by the hotel with another resort fee. And the lady name Michelle on duty (10/3/16 at 11Am) said oh we cant help you with third party booking but clearly on upon entrance of the hotel they clearly associated and encourage third party booking

"Pretty setting"

4
27/09/2016

At first arrival, this seemed like a really nice resort. It is kind of but it's not exactly what I think of when thinking of a resort. The lobby and restaurant area are very nice. The pool is just okay and to get to our room we had to drive out of the main area and pull into a motel-like group of rooms. The room was quite comfortable and nice. We had dinner at the restaurant by the golf course which was a very beautiful setting, food just okay. I guess for a golf weekend it works but I wouldn't book a vacation and plan only to stay on the property. It was fine for a place to sleep if you want to see the area.

"Total incompetence"

2
27/09/2016

Firstly the signs are easy to miss, but on arrival all looks good. Then you meet the reception staff who obviously have only been trained to do the basic tasks. managing a pre-paid voucher was not one of them. After some advice all seemed well and we were directed to a block across the road overlooking the gold course, and a pretty woodland setting. The room was clean and freshly decorated, but the balcony felt as if it were falling away. The TV was hard to negotiate, but managed eventually. Fridge and microwave in the wardrobe. The restaurant in the evening was not popular. Indeed the lack of customers should have rung alarm bells. The food was imaginative, but mine had obviosly been heated up and so had dried out. My wife's just lacked flavour, Suggest you go back to main road and eat in one of the other places available as we did on the second night. far superior dining experience. Breakfast we typical Best Western and acceptable. After a fair walk or a short drive to the main lodge. Then it all went wrong. The reception staff, as a matter of course, just charged everything to my credit card without seeing what was being charged for. On seeing the bill they had charged me for, not only the food, but also the accommodation, which you will remember was per-paid. The receptionist did not know how to refund my money. Another receptionist came along and said that she had sorted it out. Well when I got home I found that not only had they not refunded the accommodation, but they had charged me all over again. A small refund had been made, but I have been left with a double accommodation bill that I should not have been charged in the first place, and could so easily have been rectified if the staff had had the correct training. needless to say the manager, who could have dealt with it,and should have been available, just would not answer her phone. So here I am a few hundred dollars out of pocket plus I have been hit with foreign currency transaction fees, so double wammy. It will be interesting to see how good Best Western are at sorting this out with my tour company. I am not holding my breath!

"Resort Serves All Seasons"

5
25/09/2016

Just an hour east from Portland, this Best Western jewel is a great place for a romantic weekend, golfing, as a home-base for exploring the local territory, or for a conference.The beds are very comfortable, and rooms are roomy with all one needs, even a log in the fireplace. The placement of buildings around a central park area results in very easy parking, close to one's room. Staff at the bar, dining room, and desk were all courteous and friendly. This was a new experience for both my wife, who was celebrating a birthday, and me, and we loved it.

"Not a resort!"

2
25/09/2016

Please don't think your coming to a resort or a room with a view. All rooms view the pool area or parking lot. The hotel is heavily tree'd but no mountain views. After reading on line about the property and paying for a view room-we spoke with management about view of the pool, not what was advertised. Our room was very spacious, clean and comfortable. It did offer a fireplace, but it was wood and we needed to purchase the wood. In the morning the front desk was out of complimentary coffee and cream, and the complimentary breakfast was OK and hot but a crowded mess. There were no employees to tell you what to do, lots of people just wondering around trying to figure it out. The staff coming out the kitchen replenished food, but didn't talk to quest. You did everything yourself, drinks, food, etc. It was really strange especially for a RESORT, not. For the price and the service it is not worth the price.

"very close to Mt Hood"

4
20/09/2016

Hotel is part of Govt camp area. Lots of shops etc. Hotel is there for skiers. No air conditioning in rooms. Fans only. Room was ok. Breakfast included. Breakfast choices ok. Close to brewery: walk right out front door.

"Very nice place"

4
18/09/2016

Quiet, wooded area. Deer walk thru the courtyard. Large, newly remodeled room. Very comfortable bed. Our first floor King had a fireplace; shower had a rain head and was high enough for a tall person. Nice pool. Onsite restaurant was good. Free breakfast was adequate. Staff were all polite and helpful.

"Pleasant Resort Nestled in the Woods"

4
18/09/2016

Stayed for two nights on a business/meeting trip and truly enjoyed the spacious rooms with fireplace and refer. Rooms are spread out in several buildings on the expansive property that also offers duplex-style houses. Staff friendly, business center available, clerk in gift shop helpful but said our group was "not spending enough money" with her...banquet food is average, though one morning we did have an omelet bar and the chef did well preparing omelets. One night we had an outdoor event with fire pit, crochet, and golf putting. Nice setting but the hamburgers prepared on a nearby grill were dry and cold.

"A resort in a beautiful setting."

4
17/09/2016

We were very satisfied with our stay in September. The resort grounds were in a beautiful wooded setting. The golf right across the street was immaculate. The bed very comfortable. The outdoor heated pool was enjoyable with very comfy lounge chairs.The breakfast was a bit disappointing . For a premier resort the selection was poor (no waffles, potatoes chewy). The staff service could have been better. They weren't very helpful in answering questions. They weren't rude, just young and unprofessional. Overall we were satisfied with our stay and would recommend it.

"Great getaway"

5
05/09/2016

This hotel is a great place to come and relax. Their front desk Associate Jack is great! very friendly and hard working. One of the nights we were there, apparently the houseman had walked off the job, Jack was rushing around to make sure guests were taken care of. This is awesome to see. Thank you Resort at the mountain, we will be back!

"Live in the woods"

5
04/09/2016

We stayed at this resort for 2 nights at building 7. The entire stay was pretty nice. Our room is big and clean. It feels like we were living in the woods. We can keep the balcony door open all night long and then breathing the fresh air and fall into sleep. This resort is big. There are a lot of free facilities. The resort staffs are really helpful. We defiantly will come back again in the future.

"Hotel Needs Some Work"

2
29/08/2016

We stayed here as part of car club event. We loved the restaurants (see separate reviews on Altitude and Mallards), but I would not stay at the hotel again. The public areas are beautiful and well-maintained. I admit we had fairly high expectations when we got to our room, and it did not come close to meeting those expectations. The room was outdated (old furniture that had newer granite tops on it, old colors such as a brown rug, etc.). Anyone who has read my reviews knows I'm not overly picky about décor, but I am a stickler for cleanliness, and this room was not clean. The toilet bowl looked like it hadn't been cleaned in a while. On the second morning there was some water on the small counter (more on that later) and when I wiped it off the tissue I used showed black dirt, as if the counter hadn't been cleaned in a while. As I mentioned above, there was almost no counter space. As for towel racks, there was one small one under the sick that would hold one bath towel. On top of the folded bath towel they placed a hand towel and a wash cloth. On the back of the toilet they placed another bath towel, hand towel and wash cloth. They had the obligatory "Save the Earth" note saying if you wanted to re-use your towel, place it on the rack. Well, great. We could place one towel on the rack (it had to be folded to keep it from touching the floor), and hope it dried during the day, but what about the others? There wasn't anywhere to put hand towels! I've never seen anything quite like it! They could have extended a counter over the back of the toilet and put some more towel racks on the wall. The bathroom was small, but someone needed to take practicality into account. It was hot while we were there, but the pool isn't heated, so it is COLD! This is up towards Mt. Hood, so it gets fairly cold at night, and an outdoor pool probably won't get much above 70 degrees Fahrenheit, which is pretty cold water to swim in. I would be giving this place one star except it is in a pretty location and most of the people were pretty nice. We stayed three nights, and when we pointed out that the room was dirty we were given a $30 credit. There are privately-owned houses that are available through a rental pool...I would consider that if I need to stay there in the future. I will go back to eat at the restaurants, but I will not stay there.

"Great affordable resort!"

4
28/08/2016

I had never been to this resort and we went on a last-minute trip. We were upgraded to a fireplace king room, which was spacious and decorated with modern furnishings, everything looked very nice. Unfortunately, the bed was very firm! I'm a side sleeper and I woke up in the night and my shoulder hurt bad enough that I couldn't go back to sleep. Also, our alarm clock/radio randomly went off at 3:20am, so that also didn't help my nights sleep. A buffet breakfast was included with the room, and it was great! Eggs, sausage, bagles, yogurt, oat meal, fruit, etc. We also had dinner at the Altitude restaurant, and it was very good. The lights were a bit bright, and eventually they dimmed them! But it was quiet and there were 4 tables with couples, and it was quite nice. I would recommend for a quick getaway close to Portland! We walked to the spa, and it looked very nice, though we didn't get to use it. Just be sure to ask about the bed, if u require anything softer than a very firm bed! Otherwise it's a really great place!

"Service should be better"

3
27/08/2016

The location is very good and quiet. The room was nice and comfortable. However, we didn't notice that we didn't have any towels until about 8:30 pm. I had to call the office three times over a period of 1 1/2 hour before I finally got some towels. Also, we were frustrated that they closed down the breakfast service half an hour early even though there were 14 people standing in line waiting for eggs and bacon. They said they had a banquet to prepare, but we paid for breakfast too! There is a mandatory resort fee.

"Bogo rate was awesome"

4
24/08/2016

End of season and no one is here. Huge comfy rooms with refrigerator, microwave and hdmi hookup to stream movies from your laptop. Pool and hot tub were awesome and free breakfast was included. Shampoo and toiletries were small size and maid device was spotty but room was clean and comfy. Nice property would go back .

"Short stay "

3
22/08/2016

We were in Welches to attend an event.. It had been years since I was here. Though I'd never stayed at the resort I was familiar with it as I had lived local many years ago. When we first arrived we went to the Mallard for lunch. Sat for close to a half hour before being waited on and receiving our order. It seemed as others were having to wait as well There should have been more wait staff.. Food was great... Checked into our room and for being a many started resort we were disappointed with a mediocre room. It was clean and all.. But only two paper cups for coffee and none for water. No hair dryer.. Very dark in the lighting.. The complimentary breakfast was only at the most on the warm side.. Nice choice of food. Did say they offered bloody Mary's and mimosas but no one came around to ask.. On the upside it is a beautiful setting.

"Excellent Overnight Getaway"

5
21/08/2016

I've lived less than an hour from here for 40 years and never knew this hotel was here. I'm glad my wife and I were gifted with a free stay. It's a beautiful facility that seems to perfectly balance the rustic outdoors with modern convenience with a hint of luxury. Easy check-in in a comfortable reception area. The rooms are located in different buildings and require a short drive. The rooms are huge. Huge. Nicely appointed, modern and comfortable...huge flatscreen with a ton of channels. Soft bed (too soft for me). Large bathroom with tile and marble. Really, just nice and comfortable. We had a fridge and microwave. The grounds are nice with old growth trees. We didn't use the pool or hot-tub, but it looked nice. We ate dinner and had drinks during happy hour in the 'nicer' restaurant. Service was polite and fun, but the food was so-so. We would certainly return again.

"Beautiful Setting"

4
21/08/2016

This hotel is just off of the Scenic Mt Hood Byway. It is a little difficult to find because the BW logo is nowhere to be seen. I was not sure that I was at the right place until i went inside to register. The rooms are large and well appointed. Very nice restaurant off of the lobby with a lounge. Also has a full service restaurant and bar at the golf course adjacent to the hotel. Beautiful wooed setting with pool and spa. Only negative is that they added a resort fee on at checkout that no one had mentioned when i made the reservation or when i checked in.

"Sadly not living up to potential "

2
15/08/2016

My husband and I stayed one night and played golf at the resort. So many things need improvement here. To begin with, when we wanted a sandwich to go when starting our round of golf, the only restaurant open said they were too busy. The little place called "Wee bites" that is supposed to be for that purpose was closed. Then we asked to use the restroom and were directed by the pro shop to where it was, and it was locked. We found some guy in another part of the resort who told us we'd have to use the one in the restaurant. There was a sign saying no coolers allowed on the golf course, but we took our little one with water in it and no one complained. Good thing as all the water jugs on the course were empty on a 90+ degree day. We saw the cart girl once and were able to buy the elusive sandwiches from her. She was nice. There was confusion at the turn as people were cutting in with no starter to control things. The course itself was nice and greens were beautiful. Once we checked into our room (#726) we found it to be huge with very dim lighting and a bed that sagged about 3 inches in the middle. It had a window air conditioner. There is no elevator and was no offer of luggage service. The bathroom was nice. We needed ice, and there was a room that said vending, ice and laundry. Inside was a washer, dryer, coke machine, and a small rusty freezer that looked like it hasn't worked in years. We went to the main building to ask for ice, and the front desk person sent someone to our room with ice. There was no bag for dirty laundry and no bath mat. There were two paper cups in the room that were not wrapped. There was the standard little Keurig with some coffee. The remote was not programmed to the TV; so had to turn it on and off manually. At breakfast, my husband asked for milk. They said they didn't have any. When complaining, there was absolutely no management on site. The place was run by college kids with no authority to do anything but keep saying how sorry they were. No way we'd ever stay at this place again, and it's a shame because the bones of the place are good. They need some management.

"Amazing grounds, nicely appointed rooms"

5
15/08/2016

We really enjoyed our four-day stay at the Resort. The room was clean, well-appointed with a balcony that had a comfortable table and chairs--nice touch. The resort takes dogs and have a nice dog area for them. The complimentary breakfasts were hot with a lot of variety. And the grounds, wow, they are gorgeous. Best of all the place is located very close to the Salmon River Trail and Wildwood Rec Area--both federal parks, which are great for families as well as serious hikers. Finally, the staff was splendid--really felt like they appreciate us! Well done.

"Last night of our trip"

4
22/07/2016

The hotel and grounds are beautiful. Comfortable bed..nice huge room with balcony and fire place. The bathroom was large with walk in shower. Clean and comfortable. After checking in we walked the trail and then walked across the street to the pub. We had a couple drinks outside. The photo is where we sat and could admire the moutains..Beautiful We also enjoyed the free breakfast. Eggs, sausage..bread. yogurt..fruit..and oatmeal..juice and coffee.

"The Good, The Bad, and The Impractical"

3
21/07/2016

Resort at The Mountain was definitely not “average”, but a distinct mix of good, bad, and impractical. THE GOOD As the name implies, this is a resort, not just a hotel. This includes golf, tennis, and a recreation consultant as well as 2 restaurants (1 fancy/expensive, 1 less so). We didn't use most of this, but got some suggestions from the recreation consultant for local scenic drives that were excellent (and not at all obvious without his help). The rooms are well supplied (fridge, microwave, iron, etc.), the staff is helpful, and there is a nice swimming pool. THE BAD The resort is quite expensive, but on top of that we were quite angered by a hidden $15 per day “resort fee” that was never mentioned or included in the up-front price. We were told this fee is to cover all the extras the resort provides. We didn't find out about it until we checked out. This is sneaky, intolerable, and just plain wrong. And then there was The Great Check-In Disaster. On Friday July 15, 2016, around 10:30 a.m., the Resort's computer systems went down. The staff is obviously not trained to cope with a long outage. I am not sure how they handled check-out, but check-in that afternoon was a real mess. People trying to check in were basically told “Our computers have never been down this long before. You can't check in now, and we cannot tell you when you will be able to check in.” They talked for hours about needing a list of rooms that were ready for new guests. How long does it take to make that list? We especially felt sorry for a couple who had a “guaranteed early check-in”, as they had a wedding rehearsal to attend. They were not checked in early. Why couldn't the staff find just ONE clean room? This chaos went on for hours and hours, and numerous guests were getting pretty testy. The worst thing was that no plan and no special procedures had been put in place for check-in, even though there was ample time to do so. No one on the staff was keeping track of who had arrived in what order, which practically guaranteed a mad rush and ugly scene once the crowd was allowed to check-in. Finally A CUSTOMER took it upon herself (bless her) to be in charge of organizing that – going around to everyone, asking them what time they had arrived, and making a list of what order everyone would go in once check-in did commence. It worked beautifully, but the staff was not involved. The big question here is WHERE WAS THE MANAGEMENT? I almost felt sorry for the 2 staffers at the desk, who were under a great deal of pressure, and keeping their cool as best they could in a situation they obviously were not trained to deal with. But the absence of management on the scene is inexcusable. They should have been right out there in the middle of things, answering questions, taking the heat, and organizing the crowd the way the customer did. I guess they were all hiding in their offices somewhere. THE IMPRACTICAL Breakfast does not start until 7:00 a.m. This is at least one hour too late. Although most guests may not eat until after 7, a significant minority will want to eat before then – like skiers headed up to Mt. Hood. Breakfast was decent, but not great – choices were somewhat limited. Also, the showers were strange. Our bathroom had a large shower (no tub), divided from the room by just a single, non-moveable, floor-to-ceiling clear glass pane. This glass covered only about 60% of the shower, with the remaining 40% open. It had a little rectangle cut out of it so you could reach in and turn on the water without getting in the shower. But you can easily guess what happens – even if you position the shower head to spray towards the wall, some water escapes the uncovered 40% as well as the little rectangular hole, and gets the floor wet. This whole setup looked pretty, but was “too clever by half”, and didn't have the utility or functionality of the good old tub/shower with full curtain. The bathroom was very short of horizontal surfaces on which to put things. We were also given no drinking cups in the room, and told that no, it wasn't a mistake. They then provided us with some drinking glasses. In summary, if I needed to stay in this area again, I would take a very hard look at all the other possibilities before I would book another stay at Resort at The Mountain.

"nicest place in Welches!"

4
20/07/2016

This is a great location to play golf and relax. It is about a 20 to 25 minute drive from Timberline resort, so be aware of that. Welches is a small town with not much there except a small strip shopping center (with grocery store, pizza place, liquor store, etc.) and not many options for eating out once you leave the Resort. That being said, the Resort is very pretty, and very nice. Not your average Best Western at all. It feels like a resort with some hotel rooms, some cottages, etc. Highly recommend for spring, summer, and fall.

"Great place to stay a few days"

4
10/07/2016

Unfortunately, I was only passing through. I could stayed there easily for a few days. Rooms are generously equipped with a patio or balcony and have all amenities. The resort has a pool and tennis courts. The golf course is not far away. The Columbia River Gorge with its many sights can be reached easily and quickly. The restaurant has a good but not too large menu selection. The service is very accommodating. For breakfast, which is included in the room rate, there is a cold and warm buffet.

"Best Western Resort at the Mountain"

5
07/07/2016

Overall, great hotel/resort and a good "purchase" for Best Western in the Mt. Hood area. Great amenities (3 golf courses, spa, recreation facilities, etc...) full breakfast available complimentary to resort guests. Ideal option for the Mt. Hood Village area for any season or guest dynamic.

"Beautiful resort to stay a night or a week"

5
06/07/2016

We were just passing through and stayed one night but we had a beautiful room overlooking the pool. There is so much to do here you could stay a week or more. The room and bedding were luxurious and so comfortable. The staff for the most part was extremely nice and informative. (One must have been having a bad morning) We enjoyed walking around the property and eating a the very nice cafe overlooking the golf course. We then went in to have drink and play some pool. Very relaxing resort.

"Truly a wonderful place to stay, the BEST"

5
23/06/2016

The prettiest place we have ever stayed. The grounds are beautiful, with golf on property. Highly manicured. Clean and the beauty can't get much better. private and quiet. Excellent room with big bath rooms. Plenty of parking and a nice drive around the area is also a must. Only wish it was closer to California for another visit.

"Theft In Room"

1
17/06/2016

My wife and I stayed for one night. The location and grounds were beautiful. The mourning breakfast was free but the eggs and oatmeal were cold. There was no orange juice. We left and later that day I got a email from American Express that someone tried to charge $2000.00 at a Target. When she looked in her purse $150 was missing. The only time she didn't carry her purse was when we went to breakfast. Someone with an key went in while we were out. We were 100 miles away when we'd got the email so we didn't report it.