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Mt Hood Oregon Resort, BW Premier Collection Hotel, Welches

68010 E Fairway Avenue, 97067-9706, Welches, United States - See on a map
Mt Hood Oregon Resort, BW Premier Collection - Mt Hood Oregon Resort, BW Premier Collection The Mt Hood Oregon Resort, BW Premier Collection is ideally located in the center of Welches. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Mt. Hood Oregon Resort, BW Premier Collection is located one hour above Portland, Oregon and nestled in the Salmon River Valley within the Mt. Hood National Forest. The Resort features 157 deluxe accommodations in a mountain ambiance. Our rooms are spacious with modern decor. The golf course features a 27-hole course that was first designed in 1928 and is to be named as Oregon’s first golf resort. The Resort’s Nature Concierge provides personalized service to every guest or group who wishes to maximize their recreational experience and adventuresome spirit on Resort grounds or throughout the Mt. Hood region. The Resort also operates a boutique spa with treatments of massages, facials, body exfoliations, body wraps, manicures and pedicures. The property features two full-service dining experiences. The first is our golf course pub, Mallards Cafe & Pub, which offers stunning mountain views directly from the bar. Our fine dining outlet, Altitude, offers a formal dining environment with a more sophisticated menu. Being able to cater and host events make us a perfect conference center choice with over 15,000 square feet of indoor space/25,000 square feet of outdoor space. With the capacity we may host it definitely transforms us into a romantic wedding venue and have catered many conferences & meetings.

BW Premier Collection

Mt Hood Oregon Resort, Hotel




Hotel advantages

  • Restaurant
  • Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
  • Tennis court
    Tennis court
  • Golf
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Guest reviews

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based on 921 guest reviews
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Sleep Quality

"Nice quiet stay but no Spa"

User 25/04/2021

Came to the hotel knowing that the Spa was closed so we were hoping the rest of the stay would be enough. The room was mostly clean yet slightly outdated. The food was very yummy at the Mallards Cafe but the menu offered at the front desk wasn't what was offered at the restaurant. The pool was dirty but the jacuzzi was clean and in order. Plenty of hikes and beautiful places to see in the area but the only real amenity at the hotel is golf.

"Relaxing resort with the most attentive staff!"

emilynelson25, Chicago, Illinois 06/04/2021

I recently stayed at this resort with a few friends for a weekend getaway from Los Angeles and it far surpassed my expectations! If you're looking for a picturesque resort in an peaceful setting with close proximity to skiing, hiking, wine tasting and top notch restaurants in nearby Portland all with top notch staff this is your place! From the time we arrived, Mr. Lee and his staff provided us world class service, going above and beyond to help us with activities, dining and any extras we needed. They truly made us feel like royalty! The resort is over 400 acres and even if you don't golf, the course offers stunning views and onsite dining. I hiked at the nearby national forest along the Salmon River while my friends drove about 20 minutes to ski. The next day went wine tasting at a few wineries in Willamette Valley and dined at a chic farm to table restaurant in Portland. The guest rooms featured cozy fireplaces and patios with views of Mt Hood. Perfect relaxing getaway with the BEST staff!

"Amazing location, quality, service, and value"

DMMAMBA, Los Angeles, California 05/04/2021

Resort is located about 20 minutes from Mount Hood ski resorts, and was easily accessible to Willamette Valley for wine tasting and downtown Portland for dining. The resort has lots of activities - three golf courses, stunning lake and Salmon River for hikes, tennis courts, basketball courts, pool, hot tub, and a full spa (closed for COVID), bar/restaurant. The views and natural surroundings are stunning - I hear it's a popular wedding spot. My room was very spacious and had a large living room area with a fireplace and a large balcony overlooking the pool. My room was very clean and comfortable, and I like that they provide separate recycling bins in the room and a Tesla charger. The staff was very attentive and had great recommendations for local hikes, activities, and ski resorts. I'll definitely be back!

"Hotel is taking advantage of COVID-19"

nate0042, Milwaukie, Oregon 21/03/2021

I basically live out of BW hotels racking in 200-250 nights a year. Even during this pandemic. Everything at this hotel is still shut down either because they are taking advantage of COVID or they are seriously incompetent. This is a premier location and is seriously over rated. This location is still not serving breakfast or even coffee. When I asked the front desk, they said oh well we haven't even hired anyone to run the coffee bar yet. We plan on hiring in April. Really? How is this acceptable? This hotel can't even figure out how to open an out door pool. I frequently stay at the Hood river BW and have been using their outdoor pool for months now. They also have an indoor restaurant that would at least run room service.... they fully opened last month to dine in. This is the case for other best westerns in this area as well. Right down the street in Sandy, that BW has a indoor pool that you can use. So this location has no excuse other than incompetence or taking advantage of COVID-19. I know I won't be staying here again and I'm seriously rethinking giving BW my 200+ nights a year if they allow businesses to run like this under their name.

"Don't recommend"

jmathews852, Austin, Texas 16/03/2021

It's definitely not a resort. It's a motel. The hotel is dirty. I had bugs in my room and cigarette burns in the blanket. And they tried to upgrade our room & it was just to another dirty room. Location is fine but everything in the hotel was not good.

"Overpriced underwhelmed "

christahelms, Portland, Oregon 06/02/2021

265 + tax + fees (don't use Expedia) no hdmi leave games at home, cold upon arrival and the up button broken (go high to heat the room), dinner prices are crazy just book timberline, old-fashioned devices some plugs don't work

Christopher Skipper, Owner at Mt. Hood Oregon Resort, responded to this review
I am sorry to hear about your experience. We take pride in providing exceptional customer service and will look into the issue you shared with us here. Thank you for bringing this to our attention so we can improve the customer experience for you and for future customers. Feel free to call me at 503.622.2207 and we can discuss this issue further. Sincerely, Christopher Skipper, Resort Manager

"Bad staff information"

User 04/02/2021

Don't stay at this hotel if you want to get the shuttle to the mountain. I was told but multiple staff it would come through their lot. Waited 45 minutes in the rain. Ruined my trip and snowboarding ☹

Christopher Skipper, Owner at Mt. Hood Oregon Resort, responded to this review
Hello, I am sorry to hear about your experience. We always do our best to give the right information to our guests. We have a bus schedule at the front desk for our guests, I am sorry that they did not pick up in our parking lot like is stated on the schedule. I can understand this would be frustrating. We would like to have you back again in the future as our guest. Feel free to call me at 503.622.2207 and we can discuss this issue further. Sincerely, Christopher Skipper, Resort Manager

"Par for the course"

User 30/01/2021

OUTDOOR pool and hot tub closed. No room service or restaurant or breakfast. Room cold upon entry. Still charged resort fee even though all the amenities were closed. Overall Disappointed based in the high rating for this resort.

"Save your money, don't stay here. "

Mz_E_Wilson, Hillsboro, Oregon 27/01/2021

I have always wanted to stay here and had very high hopes. We decided to stay for one night just to check it out. If we liked it we planned to make this “our spot” when going to Mt. Hood. We stayed in the king suite which had a beautiful view of the golf course. Unfortunately that was the only thing I liked about this place. The resort itself looks old and run down. They are definitely over charging. I paid close to $300 for one night. I could have gotten a 2 bedroom condo at Government Camp at this rate. The room smell musty, like no one had stayed in that room in months. The furniture is old and the paint chipping off. The “kitchenette” area is a huge waste of space. They could have built that into a second bedroom, and there was no fireplace like the picture showed. The staff was nice.

"Not so premiere"

448tb12, Portland, Oregon 24/01/2021

Really basic and average hotel. I've stayed at several best westerns that were $100/night cheaper and they were far nicer, newer and warmer rooms. Most best westerns charge 20,000 reward points for a free night the Premier location in welches charges 36000 and it was not worth it at all.

"Disappointing, to say the least"

corileilani, McMinnville, Oregon 18/01/2021

The property appears fairly well-maintained and is nice looking. The view was very pretty. The person who checked us in was friendly and efficient and the person who dropped of the requested roll-away bed was also friendly. The property is conveniently located near the mountain resorts. The bed was comfortable (though had a phallic drawing on the mattress that showed through the sheets). That is where the positive experience ended. There is a coffee pot, but the coffee provided is for a keurig and the pot is a standard pot. Two towels were provided for our party of five. Not a big deal, but there should be at least one towel and washcloth for each person registered to stay. When the person dropped off more towels I opened the door when he had a chance to walk away (contactless interaction) and thanked him. He looked at me like I killed his puppy, did not respond, and hopped in his truck and drove away. It was very odd. We rented a king suite that is advertised for five people. Maybe six, I can't recall. However, the bathroom is only accessible through the bedroom which is super awkward if you aren't staying with family. Obviously that's not an issue with customer service, but I wish we would have known. I'm not sure if a herd of elephants were staying above us, but between 6:45am and 11pm it sure sounded like it. We tried to talk to the elephants to no avail. When we checked out it was quick but definitely not friendly. We travel probably once every month or once every few months on a regular basis, from three star places to five star. We aren't complainers, will rarely report an “issue,” and will try to communicate with loud neighbors ourselves because we understand the hotels aren't responsible for the actions of other guests. However, this has definitely made the list of places we will not return. For the price we expected something on a completely different level and we wish we would have stayed elsewhere or even just camped instead!

"This place is terrible and against building codes"

andrewpeevy333333, Gresham, Oregon 01/01/2021

They walked in on my family at 3am the phones, wifi and tv did not work, they double charged me amd the back doors do not open, it cost me 1300 for 2 nights that I am having to sue to get back and I will be calling county building imspecters

"1980's amenities and RUDE manager Chris"

mkaspar45, Southern California 01/01/2021

The interior of the room is ancient at best. The desk area is a hodgepodge of mismatched desk parts. TV, microwave, telephone are ancient and cordless phone didn't work. For the price I would think the room would be modernized. They installed a waterfall shower head but it is right up against the wall and you cannot adjust it to spray in an area where you don't have to stand right against the wall to get wet. The entire remodel looks like it wad done by an amature. Manager Chris is a unprofessional fool and needs to be terminated.

"Just awful"

User 20/12/2020

I stayed at this “resort” over one night and had an awful experience from start to finish. The room was dirty, including food debris and dirt. The internet only worked if I stood next to the door and even then it was spotty. The heating unit did not seem to work properly as it continued to blow hot air no matter how far down I turned the temp. But the real insult was when the heavy shower curtain rod fell down on top of me during my shower. What a disappointment...I expected much more for the price.

"Unprepared for COVID"

User 12/10/2020

Resort nearly empty. Website listed amenities and breakfast in the rate. Everything was shut down, even basketball and tennis, with no people there - still charged us $25/day "resort fee" - how about waiving it for COVID since there was no "resort". Breakfast did not exist - when we asked we got a gas-station-quality plastic-wrapped $1 muffin and baby orange juice.

"Busted Down Disrepair "Resort""

User 22/08/2020

Best Western's Mt. Hood Oregon "RESORT" is a Motel 6 level property that Motel 6 would be ashamed of. This might have been a very nice property at some point in the past. It is obvious that Best Western is taking advantage of consumers looking for a decent place to stay during the ski season. We stayed in the off season (August). The place is old and busted down. Old can be very nice if properly maintained / upgraded. This place feels as if they haven't done serious maintenance since the 1990s. Rusty water, noisy vibrating vent fans, broken toilette seat, ice machine out of order, filthy balcony (bird poop everywhere), ratty old carpet, not enough electrical plug ins, no availability of in-room movies and very weird "humps" in front of each room entry that are trip hazards. What's with the humps? DO NOT pay $200 per night for this crap-tastic property.

, Owner at Mt. Hood Oregon Resort, responded to this review
Hello Sir, I'm Christopher and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me at with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! Gratefully yours,

"Ants in room"

User 20/08/2020

Stayed August 13 thru August 16, 2020. On first night ants were found in the room. Notified front desk. They came up and wiped down counter. Next day found more, including ants nest in cover maker. Ants got into baggage and medicine bag...also on bed spread. Informed front desk again. We were never offered another room. It was obvious the room was never cleaned and made ready for guests...especially considering the covid 19 issues. Management did offer one night reimbursement but refused to give me the contact of a superior to discuss these issues with. In fact, they threatened legal action if I kept asking for a contact. Totally disappointed with our experience there.

, Owner at Mt. Hood Oregon Resort, responded to this review
Hello sir, I'm Christopher, and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. At this time we take extra precautions and measures to make sure our guest rooms are cleaned to a high standard so that our guests can feel safe and restful. The guest staying in the room informed the front desk agent that they had seen ants near the coffee station. We did offer for the guest to move rooms which is our standard procedure. She said that she would prefer to stay in the room, so we had an agent go over and wipe down the area where the ants had been seen. Early the next morning we had an agent go over and remove the coffee make and replace it with a new one. After this, the front desk agent was told by the guest that the issue was resolved. We make it a point to be known for customer service. As you know we have touched base after the stay and we were able to evaluate situation. We offered compensation for the inconvenience based on the information we received. Thank you, Christopher

"Better than expected"

kacyOlympia, olympia 17/08/2020

awesome room. Huge deck and room. Very quiet. Chose the king suite on the golf course. Got early checkin. Looking forward to coming back. Wonderful bed.Didn't dine there but other in party did and said it was awesome

Christopher Skipper, Owner at Mt. Hood Oregon Resort, responded to this review
Dear Kacy, It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad you enjoyed your stay with us! We hope you'll come and see us again soon! Thank you,

"The Resort at the Mountain Disappoints"

Motherbuckof3, Eagle, Idaho 16/08/2020

This was not our first stay here. And we understood going in that it would be different because of Covid restrictions. So we called ahead to confirm what activities would be available for our family of 7. We were assured that the only things closed were the pool and spa. However, upon arrival, we learned that we had not be given an accurate picture. Golfing was still available, which was great, but that appeared to be the only activity. Through some perseverance, we were able to persuade the golf shop to give out the croquet equipment, but the horseshoes, tennis, and basketball courts were closed. That presented quite a challenging issue for energetic children. Had we known going in, we could have brought some things with us. It was not fair or prudent to not be upfront about the closures. In addition, we were disappointed to see the condition of the golf villa (house). It was covered with spider webs inside and out. The patio had not been cleaned of dead leaves and debris. Upon retrieving an item from under a bed, we discovered the carpets there were deep with dust. There was no dishwasher soap, and we were told by the front desk clerk that she was too busy to bring any. We had to wait another day to get some. With the heightened alerts about extra sanitizing because of the pandemic, I would have expected the lodging to be at its best. This was not the case. Only the golf cafe, The Mallard, was open for meals. We understood that at booking. We ate there 3 times during our stay. During 2 of the 3 meals, the manager served a nearby table of golfers and offered them a different menu from the limited one our server recited to us. Overall, we expected more from this well-established resort. We'll be looking elsewhere for our next family vacation. Such a shame.

Christopher Skipper, Owner at Mt. Hood Oregon Resort, responded to this review
Hello sir, I'm Christopher, and I work as The Resort Manager for The Resort. Thank you for taking the time to write a review. I wanted to let you know how sorry we are for the frustrations with your stay. Here at The Resort, we pride ourselves on our excellent customer service and quality accommodations. I am sorry that we did not meet your standard. We appreciate you choosing to stay with us in our Villa and having dinner at our restaurant. We will be bring up your comments with our management to help avoid these issues in the future. We hope you can come stay again and have a better experience. Gratefully yours,

"Customer service so bad - DIDN'T nor would I ever book."

MustRetireSoon, Oregon 09/07/2020

Booked to attend a wedding that cancelled (Covid) After countless calls, texts, and weeks (still waiting) there is no resolve. Others in same situation stopped fighting and are going to the hotel just to go because they cannot get refund. 1 person in this chain is trying to help but I get less optimistic with each passing day. NEVER!

, Owner at Mt. Hood Oregon Resort, responded to this review
Hello Sir, I'm Christopher and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me at with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! Gratefully yours,

"Somethings nice, somethings not"

Doc1070, Bend, Oregon 10/03/2020

Nice grounds, well-appointed lobby and dining/bar area with big quiet room. However, room was a bit dirty - mold in the bathroom, spiderwebs right when you walk in, previous guests' dirty clothes left on the floor. What was most bothersome was that a resort fee was tacked on AFTER we checked in. The fee was not included in our reservation, or on the form signed on check in. And when I called after receiving the email with the final bill with extra charges the front desk staff told me I”d have to try calling back in three days to talk to someone who might be able to help.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Doc1070, Thank you for taking the time to write a review and our apologies that we did not meet or exceed your expectation on this getaway. We will be reviewing all your notes to all appropriate departments, to ensure we resolve any/and all concerns. Safe travels on your next adventure.

"Only So-So"

ckwaggs05, Phoenix, Arizona 09/03/2020

The resort is very dated and is in desperate need of updating. The rooms were clean, but the bed sagged in the middle. It was like sleeping in a bowl. The heater went from blowing hot air to blowing cool air, so I was either roasting or freezing. In the bathroom, the sink takes up almost all of the countertop, so there's barely any room to put out your toiletries. There's not enough light by the closet, so you have to use the light on your phone to find anything in your suitcase. And last but not least - there is no elevator. I had to drag my suitcase up the cement stairs, and then pray I didn't fall down the stairs when I had to drag them back down again. Definitely not a 5-star mountain resort. The only superb thing was the restaurant. The food at Altitude Restaurant is amazing.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
ckwaggs05, Thank you so much for taking the time to write a review. Our apologies that we did not meet your expectations during your stay. The resort is an older bungalow style property, and our apologies that the communication regarding no elevators was not mentioned to you while you were here. We will be addressing the issues noted to all departments involved, for a quick remedy. Safe travels on your next adventure.

"Not the 4 star deal you expect."

Mmespelt, Salem, Oregon 24/02/2020

This may be a good 3 star hotel, but not 4, outdated rooms and overpriced. Limited food selection and out of some items, on a middle of the week day. Had to wait for service everywhere. Heater so loud I could not sleep.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Mmespelt, Thank you for taking the time to make a review. We are sorry to hear that your visit did not meet your standards. All of your concerns will be addressed with the appropriate departments, in hopes of a quick remedy. Safe travels on your next adventure.

"Long ago enjoyable resort that has lost its luster"

User 17/01/2020

We have been long time guests at the resort and have seen it change over the years. Quite frankly it was a better facility before it came under the flag of Best Western. Having stayed at many Best Western Facilities, the staff here now is far inferior to past years. This year's visit was a return from a horrid experience last year to give the resort a chance to show it had fixed the problems. If anything, this year was marginally better in some areas but significantly worse in others. We reserved a king fire side room for two nights. When we got there there was one fire log for a two-night stay with a note that any additional logs would be $5. One log for a two-night stay? There were no robes in the room, the safe was locked and there was no hair dryer. When we asked on check out about the robes we were told they were on request only, yet there was no where in the room telling you that. When we checked in, we were given a map and a handout that showed the restaurant hours (for both restaurants) and their happy hours. We had decided to go to the later happy hour at Mallards. When we got there and asked about the happy hour, the manager advised they had not had a happy hour in a week and a half. New Flyer? We have also used the resort spa for years and when we made our spa appointments we found that this year they have instituted a 20% gratuity on all services. With as much traveling as we do, that is the highest gratuity I have ever seen. We when checked out and detailed our disappointment with the services and amenities, the male at the desk, who was supposedly the front desk manager, simply said "I'm sorry.". Nothing else. We sent an email to the person we had contacted last year and the current sales manager responded so we gave a detailed outline of what happened. We have received no response. Save your money. Go else where

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
K8727LGjamese, Thank you for the detailed review, and all these concerns will be addressed to all the departments and our upper management team. We appreciate your loyalty to the Resort, and we do hope to earn your business back in this new year as we are scheduling some nice changes to the property. Safe travels on your next adventure.

"Dependable older resort, in good shape!"

Yamhillbilly, Oregon 16/01/2020

I've stayed here many times. Older resort but rooms very clean, comfortable, and efficient. Lovely grounds. Great front desk service, always hospitable. I like the outdoor hot tub. No room service (at least in the winter, which I think is their off season) but the hotel restaurant handles to-go orders nicely.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Yamhillbilly, Thank you so much for the review and we are glad to hear you enjoyed your stay, as well as had a chance to enjoy some of the onsite amenities. We hope to welcome you back in near future. Safe travels on your next adventure.

"Mt Hood Oregon Resort Stay"

smkWA, Vancouver, Washington 13/01/2020

We were here for a wedding. We needed an ADA room (ground floor). Door sticks a little so you need to push kind of hard to open. Noticed cobwebs above by the vent near the door but other than that it was pretty clean. Walls/floors are very thin as you can hear lots of stomping and foot traffic so it was a little hard to sleep even though the bed was comfortable. It was a decent room but not worth almost $200/night (depending on who you book with). Also, they have 3 different names - Resort on the Mountain, Mt Hood Oregon Resort and Best Western Premier Collection.

"Poor service and dirty room"

User 03/01/2020

This is the first time I have ever written a review for a hotel. To begin with, there was nobody else checking in, but the girl at the desk completely ignored us standing in front of her for a few minutes, then asked the name without a greeting or apology. We asked to switch the credit card we used to reserve to a different one for the charges. She took my ID and new credit card and typed for what seemed like minutes, but no idea where that info went since the charge ended up on the first card anyway. The room was NOT what anyone would call "premiere" or even updated as advertised. Bathroom door was rotting from the bottom up, all of the lamps were unplugged(took a bit to figure that one out in a dark room), remote for heat/cooling unit didn't work, sliding door to patio was so old and sticky I couldn't get it open more than foot. Fridge was warm and barely kept our beverages cooler than room temp(no controls). We walked back to registration building/desk to get pool towels as instructed on paperwork to be told they didn't have any a d would deliver some to our room within 10 minutes. After. 45 min we went to pool with the only 2 towels in our bathroom figuring they must be busy due to it being NYE. Came back to room an hour later, still no towels. We showered with hand towels. After waiting in lo g line the next morning to check out, we were late and couldn't waste any more time explaining all of this to some girl at front that can't do anything about it anyway. In the last 2 days of discussing with friends, turns out many people we know have had similar experiences there. I feel bad for my poor husband who surprised me with this romantic NYE night and for $200+ it was such a lame place. Glad we went to dinner somewhere else!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Campingmomz, Thank you so much for taking the time to submit a review, and our sincerity apologies that we did not give you an enjoyable experience while you were here. I have submitted all your concerns to our Assistant General Manager who will be addressing them with each department to remedy all of this. Again our apologies for your experience and we do wish you safe travels on your next adventure.

"Beautiful, and very close to the slopes"

User 24/12/2019

Perfect for staying the night before snowboarding. My family and I stayed in one of the fireside rooms and loved it. Heated pool, gorgeous redone rooms. They provided matches and a fire log, but we brought an extra for more light.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Icynova, Thank you so much for your review and we are so glad you enjoyed your stay. Be sure to think of us again on your way up to Mt. Hood for a weekend of riding. Safe travels on your next adventure.

"Convenient but..."

User 22/12/2019

I've stayed here many times in the last 10 years. I like that it is dog friendly and have rooms with fire places. Service has always been spotty no matter who owns the hotel. I just expect it. This trip I made an extra trip back to the front desk since after asking about the pool I was not told that you could only get pool towels from the front lobby. You can actually get pool robes too but they will not tell you this. I forgot some important work documents in a folder. I called and asked them to bring it to the front desk after confirming that they had the papers with the lead Christopher. He said it would be there in 30 minutes. When I got to the hotel a few hours later due to traffic from a car accident I waited while someone looked for the documents. She couldn't find them because they weren't there. I had to wait 25 more minutes with my kids in the car while they went to housekeeping on the golf course to locate my forgotten documents they said would be waiting at the desk. Petty maybe but irritating.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Jujubean123, Thank you so much for the review and our sincerest apologies for the inconvenience this caused you on your stay. We will be addressing all of the communication issues with the front desk team so this will not occur in the future. Safe travels on your next adventure and we do hope to see you soon.

"shockingly horrible"

calgordon46, Rhododendron, Oregon 04/12/2019

I am not in the habit of making poor travel reviews. I attended a morning breakfast banquette honoring volunteers in our community. The room was not set up to accommodate participants. The food service was was abysmal. All that was available was an egg mess of some sort and a small fruit cup that was quite small. Spoons? no spoons. Seating for a high school choir was missing! The plates for the food were dirty! I mean the plates had to be re-washed! It was a disaster. If you stay here seek food in any number of wonderful restaurants in the area. Do not eat here.

"Awesome King Suite and Location!"

ankidd05, Port Orchard, Washington 15/11/2019

Great location for hiking at Mt Hood and niice king suite! Restaurant was very good, we ate there both nights. Not quite sure why we were the only people ever there, maybe prices? A rowdy group was in the hot tub Fri night so we didnt get to use it then it was blocked off the next day? Thanks to that group we have no review of the hot tub

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
ankidd05, Thanks so much for the review, we do hope you'll be able to come back and enjoy the rest of the resort amenities in the near future. Safe travels on your next adventure.

"Worst BW experience ever"

JennyE631, Oregon City, Oregon 11/11/2019

No tub in the room despite being in description and important to me. When I called to report it within minutes of finding this, the front desk woman ask why I would want a tub. She said I could use the hot tub out by the pool. The outside jacuzzi was full of young people and this middle aged women didn't fill comfortable joining the party. I also called the Spa to make a reservation. No one called me back. I was told that there was no available reservation nor could I use the jacuzzi because it was for couples only.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
JennyE631, Thank you for the review, and our apologies that you were not given the option to have a room with a tub. The majority of our guestrooms are tile showers only, but we do have a handful of rooms with tubs to fill this requirement. We will take this issue to the front desk team, to avoid this in the future. Thank you again and safe travels on your next adventure.

"Beautiful Setting"

LCnSac, Sacramento, CA 30/10/2019

This is a Best Western Premier, and that is not an easy BW flag to obtain. The entire resort lives up to the name. I've never seen any Best Western with these amenities. Room was very nice, comfortable, super clean, comfortable bed. Common areas are generous with coffee and sometimes cookies. Landscaping is thoughtful and very well done. We were at a private gathering and had the meal prepared there. It was just suburb. Front desk was fantastic, I would not hesitate to return and the big plus is it's a great value.

"Extremely Average "

pamelaj0906, Portland, OR 26/10/2019

Visited for the weekend for a business conference. Was unfortunately quite disappointed. We were put into a room that was so far away from main building that we had to drive. This means not only did we have to drive to our conference but also any “amenities” such as the pool, main restaurant. Not sure why they did this knowing we were there for the conference. We arrived in the dark and were hungry and tired. The hotel stated that there was a restaurant near our section of hotel rooms -“Mallards” - so off we went. signage to the restaurant was minimal and it was so dark with no lighting that we had to use our cell phone flashlights to see in front of us. The restaurant was nearly impossible to find. Rooms and overall building decor are dated and worn. Towels and sheets are thin. Food: Oh boy. Think frozen food heated up or a TV dinner or airplane food.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Pamelaj0906, Thank you for the review and we are so sorry to hear you did not have an enjoyable experience during your stay. I will be taking all your points to the necessary department for review, and will be addressed accordingly. Thank you again and safe travels on your next adventure.

"Fall getaway"

T7463HCerinb, Bend, Oregon, United States 25/10/2019

Beautiful grounds - firey red maple outside our room, nice staff. Rooms are older but remodeled with upscale amenities and nice furniture. Real fire places! Great couple's get away. Good resturant. Will come back.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Erin, Thank you so much for the review and we are glad to hear you enjoyed your stay with us. We hope to see you in the near future. Safe travels on your next adventure.

"My Hood Resort"

delanglois, Bradenton, Florida 19/10/2019

Stayed on ground level as there is NO ELEVATOR ! It was clean and the grounds were beautiful with the fall foliage. Very friendly staff- I stayed 1 night on the way to Portland- No restaurants nearby- no Elevator

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Delanglois, Thank you for the review, and my apologies that you were not notified of our onsite restaurants, Mallard's has an incredible view of the golf course, so please join us over there on your next visit. Safe travels on your next adventure.

"Great location, cleanliness and service"

jmarez, Roseburg, Oregon 01/10/2019

I stayed at the Inn on the Mountain Inn Welches Oregon. The venue was perfect for a retreat/conference. Because of the location it was tranquil and there were few distractions than in the city. The staff was professional and well trained. The food was exceptional. The accommodations were just right for bringing people together. The only suggestion I might offer is to have port-a-potties available to guests during of outdoor event. Guests had to walk about 75 yards through the golf course to reach a bathroom. A port-a-potty near the pavilion would be great. Next time we will know to ask.

"A joke, not resort"

User 30/09/2019

This is not a 4-star resort. The only 4-star about this place was maybe the bed. Over-priced everything. They said we could check in whenever when we called (we had a wedding to go to) but when we did check in, they gave us a key card that didn't work. They reprogrammed and it still didn't work. We had to wait for the maintenance guy to come and let us in. We were 20 minutes late to the wedding. They didn't even apologize! There was a sign above the door across from our room that read: soda machine, laundromat, and ice machine. No soda machine....why have that sign up? Isn't that false advertising?? At least they gave us a freebie for our anniversary. When we went to use it at Mallards pub, the experience went down the hill even more. We sat down, no menus, no waters for 5 minutes. Only 2 other couples there. Guy dressed in shorts, sweatshirt, and beanie came to our table with water and asked us what we wanted to eat. We hadn't even seen the menu!!! We order the special we saw on the board anyway and told him he can bring out the anniversary desserts at the same time. 15 minutes later, a lady came and served us our special- stuffed French toast with no syrup or the extra plate we wanted. Had to ask for both plus the desserts we ordered with it. Worst part was she seemed irritated with our resquests... she was management! Every group that came in after us got menus, what's the deal? Almost $200 for this experience- one night. If you're still reading this, PLEASE airbnb. At least you'll receive free breakfast and a cheaper room. The resort fee didn't cover anything since it was raining; we couldn't do anything outside. The gym was a 10min walk in the rain from where they put us up at. Saw a groupon for $79 resort king. This will be a good deal for what you get. I will never come back or expect anyone I know to go.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Venture666190, Thank you for your review, we will be reviewing all areas of your experience from last weekend. Our sincerest apologies that your experience wasn't up to your standards or ours. We will work on all areas to avoid this for any future stay. Thank you for your time and consideration, safe travels on your next adventure.

"A terrible Night"

YachatsRena, Yachats, Oregon 22/09/2019

A friend and I were traveling through the Columbia Gorge/Mount Hood area and reserved two nights in a one bedroom suite at this hotel. The person who checked us in was quite pleasant. As we are two female friends, the plan was to have one of us stay in the bedroom and the other to sleep on the sofa bed. When I opened the bed, it had one set of sheets and a flimsy blanket on it, both of which were filthy with food crumbs and who knows what else. I searched the entire room for extra linens, blankets or even pillows, but none were to be found. We called the front desk and explained the problem and asked to have linens delivered. The maintenance man brought one set of crumpled sheets and handed them off to me. Ok. So we asked for pillows, also, which he fetched and brought back. The pillows were lumpy and atrocious. The sofa bed mattress was paper thin and it's springs were poking up through the entire mattress. The frame of the bed was bowed down on the sides and middle. I ended up using couch cushions on top of the mattress to sleep on. This was the most painful, atrocious night I have ever had. I contemplated sleeping on the floor, but there were spiders in the room. Additionally, when we checked into the room, we opened to mini-frig to discover that it was warm and the control knob was missing. We called and asked for the maintenance man to come take a look. He didn't know what to do, so we suggested he take a knob off of a frig in an unused room. He went and found one, brought it back to us and told us to give it a try to see if we could make it work. I guess the maintenance man is incapable of working on the appliances himself? Ok, so we still just wanted to make the best of things and have a nice evening, so we looked at the property map and went in search of ice. We couldn't find it on the 2nd floor, as described in the property map, so we called the front desk and asked for the location. We were told that it was indeed on the 2nd floor and we should look again. We went, but still no ice machine on the 2nd floor. We then looked on the 1st floor and discovered a room signed laundry/vending/ice, but the door was locked and had a sign that told us it was out of order and to call the front desk if we wanted ice. Seriously? So, we called and asked to have some ice brought to us. As we unpacked and prepared for the next day, we discovered that the little kitchenette had nothing other than papertowels. Not even a single coffee mug

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
YachatsRena, Thank you for the review and our sincerest apologies that your stay was less than you expected. All of the items you mentioned in the review will be addressed with each of the appropriate departments. We hope you'll give us another chance to earn your business. Safe travels on your next adventure.

"Not at all what they advertise"

Janice C, Beaverton, United States 15/09/2019

Once I realized this "Resort" was part of the Best Western line up, it answered a few concerns. Not a resort. Resembles a two star hotel at the beach. Their site boasts robes in room. Nope, you have to go to the front desk, and ask for them. Then the staff reacts like you are asking for a comp of some kind. Got back to the room, and realized there were no blankets/pillows for the pull out bed. They gave me a sheet and blanket, and had me sign for it. No pillow! Got back to the room and realized they had a Keorig coffee maker. Made coffee in the morning. Someone needs to tell these people that even if you have a Keurig, you need to put good coffee in it. This was the worst, off brand 7/11 type coffee ever. I remembered they advertised coffee in the lobby, so I headed there to get coffee. There was a large vat of coffee on the table, with other guests just tasting the coffee they dispensed. They stated, to the front desk, it was cold. She replied, It is fresh, but sometimes it cools off. I asked if she had another. She pulled another vat out from behind the desk. It was luke warm. We told her. Her reply? Sometimes it cools off at the top of the pot. Although we were not together, we all looked at eachother dumb founded, and walked out. Although this is a Resort size property, it looks and feels like aged apartment buildings. We planned to have dinner, on site, at altitude. When we went on line to look at the menu, the reviews weren't bad, they were terrible. Look for yourself. We ended up driving to Government Camp for dinner.

"Amazingly helpful & beautiful"

User 08/09/2019

My family and I showed up around 8, and the front staff was incredible, very polite, helpful, with one member even meeting us at the door to our room. Absolutely beautiful area, with rooms to match. The rooms look incredible from the start, and they are comfortable. If you enjoy golf, like I do, you would be hard pressed to find a more attractive course, and they have 3 of them there. I WILL stay there again.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Kazbraska, Thank you so much for you wonderful review and we are thrilled to hear you had a wonderful time and enjoyed the onsite amenities, especially our lovely golf course. We look forward to seeing in the near future. Safe travels on your next adventure.

"Beautiful views, 27 holes of golf, delicious food!"

User 07/09/2019

I'm local, so I have only stayed here a time or 2 to get out of the house. The rooms are nice and the staff is courteous and dependable. I golf and eat here all the time however. The golf course is beautiful and you can play 9, 18 or even 27 holes on their 3 nine hole courses. The food menus have been recently revamped and the food is delicious! I love living so close to this palce!

"Dingy, Run-down, Sad"

User 06/09/2019

The price is right on this place, but that is all. Oh, the golf course is fabulous, but expect the lodging to be suitable to jocks who don't care that everywhere you look, the place is falling apart. It's no longer kept up. It's not a high end resort. Can't be. It's a Best Western dump. The worst for business persons is that smartphone data service is non-existent. The premises wi-fi is a complete joke. Only 2 bars for cell phone service. The Mallard is a complete waste for food service. The Altitude restaurant is not good at all. Avoid this place until they renovate it properly.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Randy J, Thank you for the review and our apologies that your experience wasn't enjoyable. We just finished up some updates on the golf course as you can see, and we are currently in the process of updating our guest-rooms for a brighter look. We will be building a cell tower by the end the year to address the WiFi issues that being in a remote mountain setting present. Should your travel plans bring you back this way next year, it will be different experience. Safe travels on your next adventure.

"Our favorite place on the Mountain..."

Melissa B, Beaverton, Oregon 30/08/2019

This has been our special place for the last 30 years to celebrate special times. It has been kept up well, the rooms are clean, the spa is very enjoyable and pool/hot tub sparkling. We still love coming up here and love walking around the grounds, even though we are not golfers.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Melissa B, Thank you so much for your great review and for being a loyal patron of ours for such a long time. If there is anything we can do for you in the near future please don't hesitate to let us know. Thank you

"Jewel In Nature"

User 27/08/2019

Amazing facility, which appealed to the whole family. Time in the pool, spa, golf course, hiking 20min away, fishing on lake trillium, tennis... We enjoyed our time. And the staff were kind and tried to make the experience exceptional!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Azweifach, Thank you so much for this review. We are thrilled to hear you were able to enjoy all the splendors of the region as well as all our onsite amenities. Safe travels and we welcome you back in the near future!

"Beautiful yet rustic setting"

Robert B, Brookings, Oregon, Usa 20/08/2019

Nowhere can you tell this is a BW property as there is no BW signage even in the lobby. This made it difficult to locate. Very pricey probably due to tourist season. Staff were pleasant and very friendly.

"Very disatisfied"

pyork2, Oregon 05/08/2019

Room had a smell when we entered, we opened the doors, and enjoyed the deck and pool area. After a marginal dinner, we played cards on the deck, watched some TV, and my wife got ready for bed. When she pulled the covers back, the bed was wet with a urine smell (GROSS). We called the desk and received a different room. This ruined stay of an other wise beautiful location. The Manager was very apologetic the next morning, did give some monetary adjustments. We have stayed there many times before, not agin. This isn't Motel 6

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Pyork2, Our sincerity apologies for the room issues, this will be addressed with the appropriate departments immediately. We do hope you'll give us another chance to make this right. Thank you


jefcof65, Prineville, Oregon 03/08/2019

We arrived at the resort on a Saturday afternoon. Check in was fast and easy. We went right to our room in the Sunrise Suites building. Our room was huge and wonderful. The bed was very comfortable as was the entire room. My wife and daughter enjoyed the pool. However, they found that it was not heated. One other disappointment was the food. The food was of okay quality. There are plenty of food options in near by Sandy, Oregon. The hotel staff was great! Overall, this was a very good place to stay and relax!!! This is a beautiful resort!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Jefcof65, Thanks much for the wonderful review and we are so glad you enjoyed your stay and were able to experience the gorgeous wonders of our property. We hope you will be able to visit us again soon. Thanks so much.

"A non-GOlf vacation at a Golf Resort"

User 01/08/2019

Receptionist was great - helped us plan our non-golf activities! Bartender was also very fun to talk to. Room was fine with a small balcony and directions to find things were very clear. Pool was nice and not too crowded with kids.

"Beautiful Resort. Great rooms. Awesome pool. TERRIBLE food and beverage"

Joanne T, Vancouver, Washington 25/07/2019

I love this resort. I come every 2 to 3 months for R&R and to get out of town. The pool is amazing. The front desk STAFF is wonderful, friendly, helpful. The amenities are wonderful as is the location, scenery, etc. The rooms are comfortable and I enjoy the drive up. There are other restaurants in the area, so I would steer clear of all their restaurants, bars, etc. Horrible service and not just once. Every time I GO. The food is not good and the service is truly abominable, but I would still continue to stay here. It's truly amazing

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Joanne T, Thank you so much for the review, I will be sure to relay your concerns to our F&B team, as this is not the standard we want to present to you. Thank you for continuing to visit us, and we hope to see you in the near future. Best regards.

"Check-in issue, room not clean, didn't get refund"

User 23/07/2019

I traveled with my parents and two other friends. We booked two rooms(one king and one king with sofa bed). Issue1: We got to the hotel around 7pm and went directly to check in. it took a while to get our rooms and when I swapped the room card and open the door of my room there was still ppl staying inside and both of us were pretty shocked. There are clothes on the floor and I apologized immediately and went back to the front desk. Apparently the guy inside the room already called and complained so we were told that they were working on resolving this for us. Issue2. We sit in the lobby for about 20mins(and my parents were waiting in car during this time) and the staff lady gave us two drink tickets and told us to get a drink while waiting since they don't have the room type we booked. Finally we got an upgrade to a villa. I felt like though it took a while (probably already 8pm at that time) but we got something better. So we went back to the car and move all the stuff again to another side of the property. Entered the room and guess what. The room has not been cleaned yet. towel in the tub, messy bed, trash in the bin... I was pretty mad at that time and went straight to the front desk. Issue3. The staff lady again apologized again and promise us another room. Also they will charge us only the king size room price and the other room will be refunded. I trusted them and the staff lady went with us to check the condition of the room and we end up finally in our room ~9pm. Exhausted. What is the issue then? I never get the refund. I got a partially charge for king bed room and the other king bed with sofa bed room is never refunded. I called few times, not able to get the manager(apparently he is never around when i called). but i got the manager's answer that they can't do refund, they can waive 20$ resort fee for both of the room. Are you kidding me?? then they told me they can give me free stays but can't refund. I told them i don't need it since I am from another state. i want the refund that your staff promised! after that never heard back from them. In short, serious management issue. made mistake and made mistake again and promised something they can't keep. Avoid this place at any cost. (i have been to multiple best western hotels all over the state, none of them has this sort of issue)

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Thank you for the review, and all of these issues will be addressed immediately as this is not the normal operating procedures we hold ourselves to. As for the refund, was your room was booked through a third party, I.e. Priceline, Expedia,, etc.? We would love the chance to make this right and if you have our front office managers direct line, please call and or email. Thank you

"Nice visit, clean room, terrible check-in "process""

Z3605VNjohnp, Marion, Illinois 19/07/2019

We arrived a little before the 4pm check-in time, along with dozens more, and we all waited. We were invited to start the check-in process, but then had to mostly re-start after 4. Once situated, our room was nice, quiet, with a shaded outdoor sitting area. We walked around the property quite a bit - including to dinner at Mallard's - their golf course pub. Decent food. We stayed there because we found a Groupon, which made it nice & affordable.

"Wonderful resort with great service and scenery"

User 18/07/2019

This gold mine is located in beautiful Mt Hood. The 3 nines were a ton of fun. The scenery was incredible, the rooms were very spacious and clean. The staff was friendly and the entire experience exceeded our expectations.

"Slice of Heaven"

Reba D, Stuart, Florida 14/07/2019

We stayed 1 night during their off season. They have a main building, with check in and restaurant, then some extra buidings located on property. We had the entire building to ourselves! They strategically placed the guests in their room so you had nothing but peace and tranquility. My only complaint is we don't golf, and it was really cold (meaning no pool) so we didn't get to enjoy any of the required $25 resort fee. All in all though would 100% stay again!

"Great room, terribly dated lobby and awful restaurant"

ohdonnaoh, Mountain View, California 08/07/2019

The good - the rooms are big, comfy and lovvvveee the fireplace (you get one complimentary log so you might want to bring some more since they charge $5 a log). The bad - the restaurant altitudes - ironically named since it was so low and so bad... (See my review) the ugly - the decor looked like (and smelled like) something out of a bad 70's set. The room does take a lot of weight but it could be so much better

"Good location and setting, Disjointed property."

Octavio G, Oakland, United States 06/07/2019

Convenient location, beautiful setting. Close to trailheads. Property offers amenities, but they are scattered across a road with limited walking paths between them, and no path along the road ways. Lots of noise transfer between rooms, and very noisy ac unit. Room was in decent shape, and decor was up to date. Not sure I'd rate this a four star property, though.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Octavio, Thank you for your review and we are glad to hear you were able to enjoy some of the amenities we have to offer. We will be adding your suggestions to our list to discuss with the county regard roadside paths. All other concerns will be broached with our department heads to see about any possible remedies. Thanks so much.

"Lovely setting"

Maggie500X, Yate, United Kingdom 03/07/2019

This hotel was situated in a lovely area. The rooms were spacious and well equipped. Our room had a patio area which overlooked the grounds. The restaurant attached was very nice although I thought expensive. The menu choices were not the standard and the choice seemed to cover most tastes.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Maggie500X, Thank you so much for your review and we are glad to hear you enjoyed yourself. We do hope you'll be able to visit again sometime soon. We will be sharing your suggestions regarding our menu with our staff, so thank you for that. Thanks so much.

"Come for the View!"

J A, Portland, Oregon 02/07/2019

The great thing about this place is its only an hour or so from Portland. You can get in your car and be unpacked and ready to play in a little over an hour. The view of the mountains is incredible and there are lots of things to do here. They have a great happy hour with good food and great Pinot Noir by the glass at a very reasonable price. The one thing that could use improvement is the actual restaurant. We tried it a couple of times and the food just didn't wow us for the price. We are headed up again this weekend for the 4th so hopefully I will be able to upgrade my review to 5 stars after dining at the restaurant. Other than that this is a hidden gem that you really should check out.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
JA, Thank you so much for the review, and we are glad you'll be joining us again for the holiday. We just rolled out a new menu, so we hope you will enjoy it. Thanks again for the positive note, and if there is anything our team can do to make your stay that much better, please don't hesitate to ask. Best regards and safe travels.

"Good option"

cherimmhmm, Federal Way, Washington 21/06/2019

I was doing a show down the street and needed a place to stay. This was the only option in this gorgeous place. Resort is lovely but really for young active families. The TV has 5 crappy channels. I wasn't there long enough to try the restaurants. I'm in a wheelchair and got an ADA room but they had no shower chairs. How am I supposed to use that lovely roll in shower?

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Cherimmhmm, Thank you for the review and for the update on your accommodation we will look into this. We do hope you'll be able to come back again and be able to experience some of the additional amenities we have to offer like our wonderful spa and restaurants. Thanks so much.

"Mt. Hood Oregon Resort"

User 21/06/2019

Beautiful grounds and excellent rooms, along with major golf experience with beautiful Mt. Hood foothills filling in the background - visible from the golf club windows and pub area which adds a wonderful Pacific Northwest setting.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
GoPlaces, Thank you so much for the review and we are glad you had a wonderful experience and could enjoy the many amenities we have to offer. Hope you can visit us again soon. Thank you.

"Kept getting locked out of our room after we finally found it!"

8675309jennym, Eugene, Oregon 14/06/2019

Finding this place is hard to begin with then the front desk gave us horrid directions to our room which was away from the main hotel completely. Nice view of the golf course if only we could have enjoyed our room more. Drove in circles before finding the room so only had a short time to rest before having to work a show for the night. Had to request ice from the front desk and all we got was a small ziplock bag that was maybe a 1/4 of the ice bucket. One key card would not work after one use but we had two. After getting back from the show we did the other key card would not work! So each of our key cards worked only one time each! We had to drive to the front desk just to get back and have cards still not working! We called to have someone come help and as we waited outside as the birds started chirping and the sun started coming up! We asked if we could extend our check out to 12 instead of 11 since we have been sitting outside for over an hour and we were told we would have to call the front desk at 7 am to see about extending check out an hour! Our phone started to ring right before 11 to make sure we were leaving! We were so tired after working late then dealing with all this mess was horrible! Had a very long drive. We spent a lot on this room and barely got to be in it! Would have gotten more sleep in my car and saved a lot of money and stress!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Thank you for your response, all of these issues will be addressed with the appropriate departments. We do hope you'll considering visiting us again as we'd like for you to be able to enjoy the property on your next visit. Thanks so much and safe travels.

"Traveler Beware: Hidden Charges, Immature Staff"

medicarekev, Longview, Washington 11/06/2019

Issue with non-disclosed fees. Manager admited the web site is silent on the $25 security deposit and the fact that it may take 30 days to refund. Manager was profesional but unwaivering in his insistance of his hotels policy. Our front desk gal was is too short to put up with this noncence.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Medicarekev, Thank you for the review and our policies are being addressed as are all outlets of communication to our guest to avoid this in the future. We do hope you'll considering staying with again. Thank you

"Perfect Mt. Hood Location"

Trip00706793217, Bellevue, Washington 07/06/2019

Located just 12 miles from Government Camp, the Mt. Hood Oregon Resort is an Absolutely Perfect Location! The Rooms are Spacious, the Jacuzzi is nice and setting for the Resort is very Beautiful. The Bar is quiet and comfortable, you will really enjoy stay!!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Thanks so much for your wonderful view, so glad you had a wonderful time. Hope to see you in the near future.

"Traveler Beware: Hidden Charges, Immature Staff"

medicarekev, Longview, Washington 05/06/2019

Issue at check in: $25 per day damage and incidental fee. Asked to speak to manager. Chris Skipper said it was a fee "all hotels" charge to cover any incedental damage, which must be held on a Visa or ATM card. He said "hotel policy doesn't allow cash for this expense". I told him this wasnt listed on the web site, he agreed. I asked him to accept cash or waive the fee as he already had my Visa card numbers. He said no, as Expedia had those numbers, not the hotel. Contract Law: I had paid $118, the $20 resort fee which was my consideration, his specific performance was to supply the room to the agreed upon terms. Told him I wasn't willing to wait up to 30-days for my refund. Since it was already 5pm I had no choice but to accept the terms although they were outside our contract. I told Chris I would leave negitive feedback. I'm unable to cancel the already paid reservation without incuring a one night penality for late cancelation so check me in. At this point a young girl I hadnt noticed pipes in saying " sir, why are you being so rude, loud and unprofessional? i looked at her name badge and responded, "Kelly, who are you, and why are you interjecting anything into the conversation I'm having with your manager? She went on to explain she didnt like how I was treating Chris, and I was loud and unprofesional. (Chris and I were having an "adult to adult" conversation, young Kelly attempted to make it "Parent - Child" scolding.) My wife got involved telling Kelly that I have hearing loss (35%) and that her husband was trying to negotiate a solution. Kelly continued her verbal attack all the while with a very fake smile. She was nudged twice by another women behind the counter to stop. I held back the urge to ask her to please be quiet and allow the adults to talk. I again told Chris we would complete the check in with his additional fees, and that I would be leaving him a negitive review. Chris said no, and he would be requesting a full refund from Expedia on my behalf. On and Tripadvisor the room rents for $160 plus $20 daily resort fee. I believe the manager didnt want to honor the $118 price we paid. At this point the young girl with the hypocritical plastic smile sarcastically said "being a bully will never get you anywhere, have a nice weekend". My wife said "I hope something like this never happens to you", she said "What did you say?" The woman and manager Chris stopped her, I took my wife and we left.

"Beautiful place, beautiful setting; take a loaded cooler."

Skegger, Portland, Oregon 06/05/2019

Loaded the dog and the waifu up the truck and took a quick jaunt out of Portland to Welches, OR for the weekend. We wanted a fireplace, some cool air, a nice room and beautiful scenery for a reasonable price. It had to be dog friendly as well. They had that all, but upon arrival we realized that we might have left something out... The Resort has a great golf course, and it's in a really cool looking valley with great natural surroundings, but we noticed that every car that arrived as we walked around had one thing in common: A cooler full of food and drink. The bar at the golf course had some good pub fare, and some nice beers on draft, but when dinner came around... from their fine dining restaurant... disappointment. This was a great resort stay: with a nice, sizable room, with a fireplace and a well manicured set of trails to walk around on, but the food was sub-par, so bring food and drink. I don't know how long BW has owned this place, but it's so close to town, and so well put together, the lack of decent food is a huge surprise. Maybe we hit it on an off night. Maybe it's always been lousy (hence everybody with a YETI and bevvies) We'll give it another shot later this year, and see if they've upped their game.

"Great place"

mor2n4, Scappoose, Oregon 20/04/2019

The staff was so helpful and friendly to us. The food n the restaurant was amazing and the server was very helpful and friendly. Our room was large, clean, nicely decorated and very comfortable. I can't wait to go back.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Mor2n4, Thank you so much for your review and we are so glad to hear you had a wonderful time. We do hope you will come to visit in the near future, summers up here are fantastic!

"Maid service sucks"

Homey-Mel, Prineville, Oregon 18/04/2019

Nice place, nice amenities . . . however, their maid service sucks . . . maid service daily left out replenishing supplies as: paper coffee cups; toilet paper; tissue; soap; fire log; etc., very poor maid service, so I left no tip . . . don't do it!

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Homey-Mel, Thank you so much for bringing this to our attention, I will be notifying our team immediately that there was an issue in that department, as this is not the normal standard for the resort. I do hope you will reconsider visiting us again. Thank you.

"Welches Best Western"

Vacation12656275543, Hood River, Oregon 15/04/2019

I had a great experience during this stay. I have stayed here at least 3 other times and have always loved it. I plan on staying here again the next time that I get a chance. The location in the woods and deer wondering around made it an awesome visit.


miltonc100, Wellington, New Zealand 13/04/2019

A lovely visit to this region today. The sun was shing and the mountain top was covered with snow. Take the opportunity to go to the lookout, it is really worth the effort. The scenery here is just amazing.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Thank you so much for the lovely review. So glad you had the opportunity to explore our region and enjoy the splendors it has to offer. Hope you'll come back again.

"Disappointing and frustrating"

Wanderer09666214174, Portland, Oregon 29/03/2019

We booked one night and got a bill for two, had to have it changed. Website advertised that King fireplace suite came with "beautiful view of forest". It overlooked a bunch of kids in the swimming pool - no forest in sight. The "fireplace" could not even be used since they charged extra for toxic duraflame logs - expected a log burning or gas that we could actually use. The one chemical log that came with it was more like a candle. We had to carry our own stack of robes and towels from the main building to car then to the 2nd floor room several buildings away - in addition to our own luggage - because somehow housekeeping refuses to stock these IN the room like a normal hotel or resort. The amenities the website said came in the room (like a hairdryer) were NOT in the room either and we had to call around and wait for one, and then it hardly worked. We booked a massage and they screwed up the reservation. Seriously frustrating and a let down.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
Thank you for bringing this to our attention, and our apologies for the double billing but I'm glad to hear it was resolved quickly. We will be bringing your additional concerns to appropriate departments for review.

"Very Disappointed"

User 27/03/2019

My family has come to the Resort over the years and we were excited to spend the night yesterday. Unfortunately, we we extremely disappointed with the facilities. The staff was great and were able to check in early. Since our son loves basketball, we went to check out the hoop first to find it it was broken and the ball we brought would keep getting stuck in the net. We then decided to check out the gym. We didn't know the spa was closed on Tuesdays so was not to able to use the steam room or restroom. The gym has downsized with just a few machines — not all worked very well. Also, I couldn't help but notice a part of the ceiling was peeling off. It looked like the rec room was closed so I am not sure if we they still have the ping pong table or not. It would have been nice to use it and do some lawn bowling. Later that day we had the Tuesday prime rib special. The meat was pretty good but the mashed potatoes had some sort of strong pepper seasoning that was so overwhelming that we couldn't eat it. Since it was the special and just a side we didn't want to complain. The flourless dessert was delicious but a very small portion. The server provided great service. I decided to check out the gift shop afterwards — it used to have a lot of fun items but sadly it doesn't anymore. We went back to the room and it was very cold. We bumped up the thermostat but it never felt warm so was cold all night. The beds were not very comfortable either. In the morning I was going to make a cup of coffee in the room but the reservoir for the water in the coffee maker was so filthy I had to pass. We checked out before 11am but if the weather was a little bit warmer we probably would have checked out the pool to see if that would have made the experience better but we decided not to. Even thought it was for one night, we were disappointed overall. It was expensive for what amenities we used. It would have been better if we had a day pass to use the amenities for the day vs spend the night. I know this is not an option but it would have been more comfortable and more cost effective. Sadly, we will not be back which is a shame as we love the location and the amenities — it just needs to be updated and have better packages/offers.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
LJ, Thank you for bringing your concerns to our attentions an we are sorry to hear your experience didn't match your previous stay. We are in the transition of updating our gym equipment and recently took out quite a bit of items, so sorry this wasn't communicated, nor was the hours of our rec center as that is only open during the summer months starting in May. We will be addressing your other points with the appropriate departments to ensure they addressed. Thank you for your feedback, and we do hope you'll reconsider visiting us this summer.

"Venue Location Breathtaking - Facilities and Staff Meh"

ChantellAZ, Phoenix, Arizona 22/03/2019

We visited the Oregon Resort with the intention of booking a 300 guest wedding venue. We "saved the best for last" certain this venue was our place. Unfortunately, while the views are unparalleled, the property is dated, the party spaces are disjointed and the organization that could potentially overcome the "disjointed challenges" was missing. Sadly - the staff did little to overcome these challenges. The staff was not bad - more an omission of action. After we toured the property, not a single other person acknowledged our presence as a potential wedding. Sadly we will not be returning for the wedding or any other stay. This is a gorgeous location and we hope someone can take it over and bring it into the quality commensurate with the location.

SeekLife32, Public Relations Manager at Mt. Hood Oregon Resort, responded to this review
ChantellAZ- First off thank you for taking the time to come out and tour the property and being able to experience the gorgeous views we have to offer. Our apologies if it didn't meet your expectation, and we will be addressing some of your concerns with staff. Best of luck on your wedding search and congratulations on your engagement.

"Awesome resort for a wedding reception or any function"

krellres, atlanta 11/03/2019

We always love staying here at this resort every time we visit the Northwest. The staff were amazing from the check in staff to Marty the Bartender and especially Jenny Kunzman who was the event planner there. She did an incredible job with the decorations, the food, and making my daughters's wedding reception far exceed any expectations. The florist, Chelle who took care of the flowers did an amazing job too. We can't wait to stay here again.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Krellres, Thank you so much for your wonderful review! Jenny is an amazing wedding planner and she really does care about her wedding families. We hope you can come stay again soon.

"Wonder Time"

User 09/03/2019

The Mt. Hood Oregon Resort is an amazing experience from the moment you walk into the Lodge reception area with its crackling fire to The Altitude Restaurant and Lounge to the comfortable rooms. They also must have arranged very clean, crisp and invigorating mountain air and snow for my stay!

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Climber306256, Thank you for the great review! We hope you can come back and stay again soon. We love the mountain air up here too!

"Last Minute Saviors!"

User 28/02/2019

February 9, 2019 was a special day for our group of friends. Our friends were celebrating their 25th wedding anniversary so we planned a surprise party. The venue backed out once we showed up to set up, so we scrambled back to our rooms to plan a backup - we had 2 hours before 50 people arrived! When we got to the hotel, we asked the front desk if they had a space where we could set up. We were just looking for space for 50 (which they had) but we wanted to provide cupcakes. Although they could not allow us to have our own food, they did explain another option. THIS HOTEL MADE OUR DREAMS COME TRUE! We had previously booked 3 rooms (1 for a couple who didn't make it due to the snow). They helped us roll 2 of the 3 rooms into a golf suite FOR THE SAME PRICE as the two rooms. It ended up having a separate bed for 8 different people (though only 2 official bedrooms). We were able to quickly order pizzas, get drinks and cups, and have everyone arrive on time and set up before our guests of honor showed up. The next morning when we checked out, we let them know the 3rd room wasn't used (most had already made arrangements elsewhere) and they didn't charge us. They literally saved our party, made it even better than we originally planned, and for a fraction of the price. You guys - if you want a stay that will be amazing - you need to go here. They didn't have to help us. They didn't have to do anything but say sorry. We had our rooms and that's all they had to honor, but this resort not only helped us - they did so in a way my family and friends group will never forget.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Thank you for such a wonderful review. I am so glad we were able to help make your party perfect. We hope you can come back and stay with us again soon.

"Stunning location and great service"

nicorodr, Melbourne, Australia 11/02/2019

Rooms were great and super spacious, super clean and with a nice view. Staff is super friendly and helpful, pool area and spa are amazing too. Everything was really smooth and easy. The bar is great and has a really nice vibe,

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
nicorodr, Thank you for taking the time to review Mt Hood Oregon Resort. I will pass on your comments about the staff and the rooms to the departments. Please come back and stay again soon.

"Whew! It was good."

User 03/02/2019

We were a little worried after booking a non refundable room via Groupon, and then seeing a whole string of bad reviews, all from exactly 3 weeks before our stay.. so pretty recent. Because of this I gave everything a little closer examination on checking in but to our relief everything was all good. Noted that several reviews had reported finding bath towels stuffed in the couch cushions. So I lifted up the couch cushions and saw.. towels! But I had a chuckle upon closer examination, when I realized these were actually loose ends of the white cotton blankets on the pull-out bed. It really did look like towels at first, I'm sure this must have been what the other complaints were referring to and I can see how thinking there are bath towels stuffed in the couch cushions would make it feel like the room hadn't been cleaned. The food in the restaurant was good, and despite the staffing being obviously thin for a restaurant of that size, we received "good service, considering." We were also skeptical that the pool would be "heated to perfection year round" as claimed by the website, considering it was 35 degrees out.. But it was true! We had a great time swimming in the warm water even when it started raining. The pool water was considerably warmer than the average hotel pool, even indoor ones so didn't even have that moment of shock when jumping in. I only wished I had brought some sandals because our feet got VERY cold walking back to the room barefoot. With the Groupon price that included a dining credit, which went toward some actually good food, I felt like we got an exceptionally good value for a nice room with fireplace, well heated outdoor pool, and everyone was nice.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
GripDeviser, Thank you for taking the time to review The Resort and giving us a chance! We hope you can come back again soon.

"What a joke!!!!!"

Msleejax, Vancouver, Washington 27/01/2019

Checked in at 630pm 2.5 HRs later than 4pm check in time. Room wasn't ready the lady told my husband “oh we better get it ready, give us a couple minutes to process it......” Room was really nice... lots of space, seemed clean...gorgeous shower and huge tv... we had booked a king suite with fireplace that sleeps 5..... Unfortunately it wasn't so great AT ALL!!!! We made it clear when booking the room and upon check in we had 2 adults and 2 kids...... As we are trying to settle/get unpacked first thing we need is ICE... I go outside (you can only enter from the parking lot, as there was no hallways) searching for an ice machine and a housekeeper is cleaning another room (again, it's almost 7 now!) so I ask her where an ice machine is... she tells me it's “up above on the top floor”.... So I go up above and there's a sign on the ice machine that says “for ice please contact the front desk at extension 0”.... I go back to my room and I call extension 0. The gentleman at the front desk answers and I tell him exactly what had just happened......... He says he'll send someone up with ice...... In the meantime my husband had made reservations at “Altitude” for 8:30.... the hot tub and pool close at 10:00pm so we want to enjoy it for as long as we can before we have dinner... Ice still isn't here and it's been almost 30 minutes so we leave to enjoy a quick swim/hot tub soak...... ohhhh but we only have 2 towels!!! Ok... Maybe there's some down at the pool? Maybe the ice will be here when we get back...? :) :) :) trying to stay positive here... No luck on EITHER of those. Sooooooo when we get back from the pool we all need to shower to rinse off the chlorine and quickly get ready for dinner.... I call the front desk again and explain that we never received our ice and the same person that I spoke to the first time tells me “i put in the request I'm sorry about that... if you really want ice you can go to building 8 next to you, the top floor has it”... at this point I also mention to him that we only have 2 towels as well so if they ever do get a chance to bring ice we need towels also....since my husband and our two kids have already used them for swimming and showers now :) By the way: first of all why did the house keeper tell me to go to the top floor of building 7 if the ice machine was broken?? Second of all why didn't the gentlemen at the front desk tell me this the first time instead of making me wait for something I wasn't going to get??? Sooooooo I go outside in the freezing cold and the snow :) searching for building 8 for ice. I find it. I come back and guess what? We have a coffee maker with coffee and sugar however only 2 tiny little paper cups....... Which start to leak once we make a drink in them :) We booked a SUITE....I didn't know we needed to bring our own ice, towels and cups. why is there anyone even working at the front desk or cleaning rooms? Heck I'm sure our room wasn't even cleaned it was probably a quick job - made the bed with the sheets that were already on it. Anyway now I have the ice and I have about 20 minutes before our dinner reservation and stil no extra towels.. I made do with what we had already used.....(also made do when we went swimming!) my family left and went to dinner while I finished getting ready. I walked outside and shut the door and could see someone walking towards me but didn't think anything of it.. after I walked away a house keeper knocked on our door to deliver 2 towels.............. I asked her to put them in our room since we only got 1 key at check in and I mentioned how we only had 2 towels for 4 of us/5 person room... She said 2 towels was the norm for a 5 person room........ Dinner was good thank goodness and our waitress was very nice and patient and she did a great job....she is the only person at this resort that seemed to care about anything and she was also the only waitress working and her section was full... On my way back from dinner I stopped at the front desk to ask for another key and paper cups and to tell them that we hadn't had the greatest experience so far but I could tell the lady working was overwhelmed, over worked and probably underpaid! She seemed like she wanted to cry any second so I didn't say anything besides that I needed more paper cups and another room key. She was happy to help and I went on my way. We were all excited to use the fireplace..... it had been a very long day!!!! Fireplace was a huge factor in choosing our room..... but sadly there was only 1 log. I wasn't about to call the front desk for anything else so we lit the log and turned out the lights to call it a night. About an hour later our heater came on and for whatever reason the smoke from the fire started pouring in our room............. There was a smoke alarm but it never went off.... I opened the back sliding glass door so the smoke had somewhere else to go and I noticed 2 glass beer bottles some other garbage and an ash tray with cigarette butts from the previous guests. At this point it was to be expected I guess right?? I stayed awake until the fire went out so I could keep the back door cracked open because of the smoke coming into our room. I did turn the heat off since the smoke was worse when the beater was on but then as it burned more it was just blowing most of the smoke into our room :( Thankfully the back door was right there but it was not a relaxing feeling since it had to be open! It was so disappointing to have received that kind of service at a “RESORT” with such high expectations..... i feel bad for leaving such an awful review but this is unacceptable. I get it if you are short on staff or just super busy but seriously.....???? This all seems to be a pattern at this resort lately.... seems like there's lots of issues..... and yes the manager reads these reviews and she will respond basically with the same thing to each and every bad review....”we are sorry and we'll use this information for training purposes, improvements, and feedback” We could have stayed anywhere else up the highway.. closer to the mountain or even in an airbnb, however we chose the resort because it looked really nice and we were excited to stay somewhere new that we'd never stayed at before....needless to say we will not ever be back. And I hope that not only do you read this, but someone above you reads it and actually does something about it :) for the sake of any future guests/families.....

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Msleejax, On behalf of our entire time I would like to apologize for the issues during your stay. We just made major changes to our housekeeping leadership because of some of the issues you listed above. Our staff really does care about our guests happiness. Please feel free to contact me directly at The Resort so we can discuss this further. Best Wishes, Tami Kay

"Terrible room and service"

User 24/01/2019

I have never stayed at a worse hotel. When we arrived to our room, the fire alarm was chirping, as if the battery needed to be changed. It took 4 phone calls over the course of 2 hours to finally get someone to come look at it. Once they did, it never got fixed. They didn't know how to fix it. Their remedy was to unhook it from the ceiling, leaving my daughter's room without a fire alarm! NOT SAFE!. Then, we discovered we had no hot water. It took us running it for 30 minutes straight before it finally got warm. The staff were not very apologetic, nor did they offer to have us switch rooms. One of the bedspreads was dirty, which grossed us out. It's as if teenagers were running the hotel. To top it all off, they charged us more for the room than they quoted us! DO NOT STAY HERE!

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Lilemdog, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have made a change in our housekeeping management and we are already seeing improvements. I will also look into your room rate for me if you contact me at The Resort. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Extremely Disappointed!!! "

User 19/01/2019

This ranks as one of our worst hotel stays and we travel a lot! I should have paid attention to the previous reviews as we had many of the same issues. 1. Pull out bed had dirt and hair in the sheets, only 1 pillow without a pillow case. Requested new sheets, one more pillow and another pillow case. They came to change the sheets but forgot to bring another pillow case. 2. We upgraded to a fireplace suite so we could have a fire after skiing all day. Not fire log was in the room when we arrived. I called to request one but it was never delivered. Why would we pay more for a fireplace suite when we can't use the fireplace? 3. Went to the pool with the kids and their were no pool towels. I went to the front desk to get some and they said they would send someone out. I asked when and he said he was not sure so we would just have to sit out there and wait. We waited and waited and no one showed up with towels. The kids wanted to swim so bad so we had to walk back to the room with wet swimming suits. 4. We only had 2 towels in the room but 4 guests. I also mentioned this to the front desk and they said they would send more. No towels were delivered as of yet. We will not be coming back. It use to be such a great resort.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have made changes in our housekeeping management and are seeing improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to contact me directly at The Resort.

"Poor amenities."

Stoph6, Portland, Oregon 14/01/2019

No pool towels available. I asked for more, but never showed up. Only two towels in room and I also asked for more, but they were never delivered. No robes in room (as advertised), but got them delivered to the room the next day after I asked for some. Coffee maker in room alsondis not work.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Stoph6, Thank you for taking the time to post a review. I am sorry your stay was not perfect. We know that we did not provide the best service due to our washer and dryer going down. We have ordered a new washer and we had our dryer repaired. We also ordered more pool towels this week. I am sorry it affected your stay. I hope you can give us another try. Best Wishes,

"Well appointed rooms in beautify area"

SeattleBuster, Seattle, Washington 14/01/2019

We only stayed one night and didn't do much besides sleep. The reception area was well appointed and check-in went smoothly. They had a room ready for us early and were happy to accommodate our early check-in. The room itself was clean and stocked appropriately. The wireless Internet was fast enough for my granddaughter to stream as she pleased. The room was quiet (second floor) and the beds were comfortable. Absolutely not even the smallest thing to complain about.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
SeattleBuster, Thank you for the review. We hope you can come and stay a little longer next time. There is so much to do in the area.

"Perfect Couple's Get-Away"

Kayla K, Newberg, Oregon 14/01/2019

Great staff and wonderful property! This is the second time we have stayed at this resort and will definitely return. We love to hike at the numerous trails around the area and enjoy the outdoor heated pool, hot tub, fireplace in our room, and eating at Mallards Pub. Front desk staff was amazing, especially Jody and Kodi. Couldn't ask for a better place for a couple's weekend get-away :)

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Kayla, Thank you for your review! I agree Jodi and Kodi are wonderful. I will give them a shout out. Please come back and visit again soon.

"Very disappointing"

User 07/01/2019

I had booked our room for 6 adults. When we arrived in our room someone had smashed the drywall near the molding of the door near the entryway...drywall was all over the floor. The light fixture had no cover so the bulbs and wires were exposed. There were three towels in the bathroom. Ice machine was broke, washer was broke. The shower faucet was coming off the wall. After waiting for an hour for ice and towels we were only brought a small bag of ice. The restaurant tacked in a 21% gratuity without any notice. When we went to go to bed their were leaves/ dirt in one bed. Black hair in the other and garbage under the blankets in the sofa bed. After getting new linen and remaking the beds at 1am we were exhausted and disgusted. We arrived at the hot tub at 8am and the water was so dirty you couldn't see the bottom. Leaves, dirt and who knows what. After speaking with the manager we were informed it had just been a really rough weekend. She was amazing and wanted to make things right, even though I don't think their was a way to get past the bedding. The rooms were VERY dated and not clean. We were given a night free and breakfast for our group in the morning. I called and asked if we needed reservations for our group for breakfast we were told no. When we arrived we were told there would be a 20 min wait since we had not made any reservations. None of us slept well due to the fact the the room was not clean. We are not snooty people. We are very easy going and to be honest most people would of probably asked for a different room or simply left had they seen the conditions in our room. I believe the staff is just overworked and their simply isn't enough to accommodate the needs of the resort. Communication is poor and even though the manager was very apologetic and attempted to accommodate us we just felt really uncomfortable. Things were just not clean and cared for. This place could really be amazing and I hope things turn around because I have heard in the past it has been a really great place. However we will be giving them some time to get things figured out,maintain the facilities and hopefully hire more staff before even considering to return.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Jen, Thank you for taking the time to review The Resort and for taking the time to talk to me in person while you were here. We did have several things happen this weekend that made it hard for us to provide our normal excellent service. On behalf of our entire team we apologize that it effected your stay. We are making changes to our housekeeping department to insure that problems like this do not continue to happen. Once again, Thank you for letting us know.

"Unacceptable Stay, we left"

Surfnorthwest, Kennewick, Washington 06/01/2019

We used to love this place, it has a great location and very large rooms. However the issue encountered during this stay were so unacceptable we literally left and went to another Best Western in Hood River. Booked a Fireplace room for two nights. Arrived at the Resort at 5:30pm and our room was not ready. They said it could be up to another hour even though checkin is 4pm. We were finally given our room (311) at 7:30pm. Not fun sitting there for hours after a long road trip to wait for your room. Upon entering our room is smelled like skunk weed BAD (marijuana) Tired as we were we simply opened up to door to to try and air it out. How any house keeping staff would allow this room to be checkout to another guest smelling like it was is bad. Later that night someone from the resort pounded on our door informing us that Flowers were mistakenly placed in our room and they wanted to them, okay come in and get them. Ask for a log for the fire place since we paid for a fireplace room and they said they would bring us one, it never came. The next day issues continued. Before leaving into Portland for the day to shop we asked the front desk to please give us a log for our fireplace, she said it would be taken to the room. I ask kindly, "are you sure" because previously they did not bring one. Upon returning to the resort at 4:30pm from Portland, we entered our room which still smelled of pot, and to our amazement the room had not been cleaned. Also no log had been delivered to our room. ANOTHER trip to the front desk to ask when our room would be cleaned. We were told they did not know because they were still cleaning rooms for other guests waiting to checkin. We wanted to cleanup for the evening but with no clean towels we just had enough. No log for our fireplace, dirty room, and service was unknown when our room could be cleaned. I told the man at the front desk we were leaving to find another hotel. This experience really ruined my wifes birthday. So now at 5:30pm we drove back over icy Mt Hood pass into Hood River (80 minute drive) and found a nice clean room at the Best Western there. So disappointed that one of our favorite weekend getaway Resorts had gone so far downhill. Horrible experience.

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Surfnorthwest, Thank you for taking the time to let us know how your stay went. First let me apologize for our entire team. This is not the standard that we hold for our Resort. You are right we should have caught the smell in the room and we should have not allowed that room to be used. The Resort did have a rough weekend and I am sorry it affected your wife's birthday. Our goal is to make sure all of our guests are 100% happy and satisfied with their stay. We are making changes to our housekeeping department so that this never happens again. I hope you will be able to give us another chance to prove our excellent service. Best Wishes,

"Nice family vaca"

Quest14155436090, Newport, Oregon 05/01/2019

Large fireside room, nice to watch the fire after a day in the snow. heated outdoor pool and hot tub. Rooms are always clean. Lots or room to hand your snow gear to dry. We go every year for daughters birthday. We stayed the 1st of the year and we were not able to check in until after 6pm. Annoying but good stays surely outweigh that.

"Too slow!"

Thekuhns04, Sandy, Oregon 04/01/2019

Our room wasn't ready at the "guaranteed" check-in time. In fact, it took two more hours! Several other guests were waiting, too. The lobby was full. Compensation wasn't offered. I was told the manager would call. She didn't. When I didn't hear from her, I left a message at the front desk. Several hours later, I still hadn't heard anything, so I emailed her. Still no response. I was finally able to speak with someone as we were checking out.

"Broken bed and bathroom door"

User 03/01/2019

The bathroom door wouldnt close and our bed was broken in the middle. We took pictures to show them in the morning since our children were asleep when we laid on the bed and noticed it was broken. They did discount our stay but I still wish we would've just drove home and skipped the hotel it was nothing but a hassle and were still both dealing with back pain from the night.

Tami Kay G, Manager at Mt. Hood Oregon Resort, responded to this review
On Air, Thank you for your review. Thank you for letting us know about the bed. Sometimes guests don't let us know if something is broken. I am sorry it affected your stay. We will fix the bed right away. Thank you for letting us know.

"Exactly what we wanted!"

630nickn, Phoenix, Arizona 31/12/2018

We stayed 3 nights here while skiing Mt. Hood. The property was great and staff was even better. We had a king room with a fireplace and enjoyed winding down in the room. There is a public bus that stops across the street to take you up to the ski areas. Its crowded and disorganized but for visitors without chains, it works to get a ride up. There are plenty of good places to eat nearby the resort as well.


DarnelleL, Welches, Oregon 30/12/2018

Such a beautiful place and environment; just wish the present owners would invest in upgrading this place. It has such potential. The owners do not seem to care. Didn't even put any outdoor Christmas lights out to make it more inviting.

"Love this property!"

User 23/12/2018

Huge, clean rooms and beautiful dog friendly property! We come every year and go snow tubing with the kids. The heated pool is such a nice touch and we are excited to try this resort in the summer! Groupon was well worth it!

Tami Kay G, General Manager at Mt. Hood Oregon Resort, responded to this review
Thank you for taking the time to review The Resort. I am so glad you enjoyed the pool! It is even better in the summer. Hope you can visit again soon.

"Staff lies"

mlysne, Salem, Oregon 17/12/2018

Our family has stayed here several times for ski trips, and there is usually LT something bad that happens. Last time, there were no towels because of a laundry room fire (or so we were told). This time it was a staff lie—an absurd one. We had a standard 2 queen room. When we went in the room, there were the two beds and office chair. But there was no extra chair, and there was a big empty space. I reported the issue and staff lied in their responses. First, they said it was hotel policy that standard rooms with two queens didn't come with the extra chair. And that I would need to upgrade my room to get a chair. I pointed out that there clearly are two chairs depicted on the photo of that type of room on They ignored that. But second, when they came to the room, they explained that the extra chair was merely missing and must have been sent off to maintenance. (They delivered the extra chair). Is a chair a big deal? Actually for me it sorta is. But more than that, I have a huge problem with dishonesty. And their front desk staff appear to be fully prepared to lie to you when it suits their purposes. It took an hour or two to expose their lies, and, in the end, they never did admit to it.m (or what the real truth was). So stupid to make such a big deal about a chair.

Tami G, General Manager at Mt. Hood Oregon Resort, responded to this review
mlysne, Thank you for taking the time to write a review. It is not our policy to be dishonest with our guests. We always try to give correct and honest information. It is never our intention to be dishonest. I will personally speak with our front desk agents that had spoken to you regarding your concerns. We did have a fire in our laundry room on February 18th. We were not just saying we had a fire as an excuse for the lack of towels. I will also speak with our housekeeping and maintenance managers regarding the proper furniture in each room. Thank you again for your review. I hope we will see you again. Best Wishes, Tami Kay

"Nice stay "

cmats13, Portland, Oregon 16/12/2018

Check in process was fast, WiFi was good throughout the resort. We didn't have time to use the spa this time but in the past we have and it is very nice and relaxing. Rooms are simple, bathroom is very modern but needs to have a shelf under the sink to put your items since there is hardly any counter space. Bed was comfortable with nice pillows. Ample storage if you are using the room while you go up to the mountain in the winter.

Tami G, General Manager at Mt. Hood Oregon Resort, responded to this review
cmats13, Thank you for your review, we are glad you had a relaxing time. I will bring up the shelf idea with our team. Thank you for the suggestion. We hope you can visit again soon.

"Beautiful in the fall!"

User 09/11/2018

This is an excellent place to stay for golf, massage or just to get away. The front desk staff (especially the manager) were friendly, helpful and went out of their way to make our stay wonderful! The Spa is such a treat and our massage therapist remembered us from our last visit!

Tami G, General Manager at Mt. Hood Oregon Resort, responded to this review
Sylvia, Thank you so much for wonderful review. Tricia is amazing. We are so lucky to have her work with us. I will pass on your comments to the Spa. Thank you again for taking the time to write such a lovely review.

"Best Place To Get Married"

User 07/11/2018

My wife and I just got married at the Mt. Hood Oregon Resort and I have to say that they knocked it out of the park! It was everything we had ever imagined. Everyone loved it, and everyone continues to tell us that it was one of the most beautiful weddings that they have been to! Jenny really poured her heart into making sure we would never forget our magical day! I would highly recommend using Mt. Hood Oregon Resort as your venue. Thank you!!!

Tami G, Manager at Mt. Hood Oregon Resort, responded to this review
Brad, Thank you so much for the review. Jenny and I both enjoyed celebrating such a special day with you and your families. Please come visit us again soon.

"No wifi"

amandaph23, Beaverton, Oregon 05/11/2018

The room was nice, the view even nicer. There was no wifi at all and the phone in the room didn't work. I as well as several others called regarding the wifi and it never worked the three days we were there.

Tami G, General Manager at Mt. Hood Oregon Resort, responded to this review
Amanddaph23, Thank you for your review. I am sorry the WiFi did not work while you where here. We have our IT department looking into it now.

"New Name, Same Great Place!"

paulmY4492XP, Parkton, Maryland 04/11/2018

Mt. Hood Oregon Resort, best place on the mountain !!! Fall foliage just amazing right now. Fireplace in room, heated outdoor pool and Jacuzzi took the chill off. A mountain resort classic feel with outstanding food and beverage! Staff is unparalled. Plan to extend your stay!

Tami G, General Manager at Mt. Hood Oregon Resort, responded to this review
Paul, Thank you for the wonderful review! Please come stay with us again soon.

"Nice setting if you are on the golf course"

3Equinox, Tucson, Arizona 29/10/2018

Stayed at the Resort at The Mountain on the way to Mt. Hood which is about 40 minutes away. Had a suite on the golf course which was a nice setting. Lobby and the entrance can really use a make-over. Otherwise fine for one evening. Didn't eat at the property.

"Beautiful hotel"

vbarshis, Saint Louis, Missouri 24/10/2018

This is a beautiful facility in a beautiful spot, especially in October with the leaves turning. I really wanted this to be a 5 star place, but too many things kept cropping up for many of us who were there. I chose a fireplace room. The first night there was a duralog there, but they forgot to leave the matches; I had to wait a half hour for them. The second night the matches were still there but they forgot my replacement log. (And no, I could NOT have two.) There were several other small but annoying situations like this that added up to some frustration. There is also no cell service for ATT in the resort. Conference meals were excellent.

"Very nice hotel in area with few options in off season "

User 02/10/2018

So nice to be able to park in front of your room. Rooms had fine amenities. Very comfortable beds etc. Also a lovely golf course and tennis courts. Within easy drive of Mt Hood The restaurant had a very nice menu and attractive ambience. Enjoyed our stay. Very nice to have restaurant on premises

"Great conference site close to Portland"

JeffD915, Salem, Oregon 29/09/2018

We had our fall conference here recently and the site was very nice. Great rooms with good internet service. The resort has a great pool and hot tub outside that was very nice. The cell service here is very lacking though. The site has a 27 hole golf course with a fun facility grounds that also has an 18 hole putting course, a huge croquet area too. It is truly a beautiful area, lots of walking and hiking to be done right around the resort. Welches and Zig Zag have fun bars and eateries too close by. 45 minutes down the road is a small casino with slots and table games too.

"Do not come to the resort without a vehicle!"

Patricia D, Erie, United States 13/09/2018

My husband, who broke his ankle a few weeks prior, and I visited this resort. While the staff was as accommodating as possible, we arrive by Uber to the resort, only to find that the rooms are located in buildings separate from the main lodge!!! The restaurant in the main lodge is only open for breakfast and dinner... lunch is available at the other restaurant at the resort... which is across a 2 lane road & then down by the golf pro other words, totally not accessible for my husband to get to! So, bring a car as we come to find that while taxi service to the Portland airport is available, there is NO Uber or lyft service back to the airport!!

"Fantastic Venue for a Wedding!"

User 04/09/2018

My son and daughter in law were recently married at The Resort at the Mountain, and the experience exceeded my expectations. I worked with the catering, event and housing staff over 18 months to plan this wedding, and the service was supportive and professional at every turn. In addition to the beautiful setting, delicious food,and flawless logistics and housing, the staff demonstrated highest integrity in finding and returning a piece of valuable jewelry lost during the reception. I am so grateful for the wonderful memories!

"Needs Renovation"

User 27/08/2018

This resort is located in a beautiful area, in the Cascade mountains. I have been familiar with this hotel for over 20 years. I very rarely ever write reviews however I could not help the need to write one this time. I'm sorry to say that this facility is in dire need of a renovation. It just looks one out in needs many updates through out the facility. The grounds are also in poor shape...unkept with weeds. The lounge and bar area near the clubhouse were very run down, carpets desperately need to be replaced, and is basically a local hangout for golfers. Service was very poor and it did not seem clean at all. I was very disappointed in our stay, especially for the amount we paid for the room.

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
jdclarizio, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have passed your comments on our maintenance and food and beverage team. We have just hired a new food and beverage manager and his main focus is training. Please feel free to contact me at the hotel directly. Thank you,

"Older but nice, quiet facility."

Mike C, Texas 26/08/2018

Stayed here for one night on a quick getaway to Portland with the family. We dropped our bags off in the room and headed to Mt Hood Ski Bowl area to enjoy the alpine slides and other attractions. By the time we got back, we did not really get to check out the miniature golf and play areas they have though we did walk through those areas. The bocce (lawn bowling) and croquet area was very well maintained and likely would've been fun. Room 204 was clean and spacious. The bedroom is separated from the couch, counter/fridge/sink area in the other room. Both had access to a porch to enjoy the cool evening weather. Beds were comfy and air conditioning worked great. Bathroom was standard and in good condition. Overall, this is an older but nice facility worthy of an overnight stay or two. If you're an avid golfer, the courses are supposed to be quite enjoyable though I wasn't able to confirm. Thank you to the team for the prompt check-in and checkout.

"Great for the area"

Showustheway, Portland, Oregon 25/08/2018

Great for the area, meaning there isn't many Resorts in this immediate area. The grounds are pretty and the meals in the restaurant are pretty good. The weekend breakfasts are great. Good for ‘just passing through' or staying a night or so.

"Beautiful Room with a lovely view"

User 24/08/2018

We were very impressed with the lovely room we had, it was large, nicely appointed probably the most comfortable King bed I ever slept in. We totally enjoyed relaxing on our little lanai over looking the pool. The pool area was very nice too. Staff at the front desk were courteous, welcoming and helpful. We will go back next time we are in the area.

"Not worth it."

22troupe, Vancouver, Washington 20/08/2018

Thank goodness we didn't come here to enjoy the hotel. They booked us into the Croft suite when I asked what that was the lady just said that it was a part of their hotel. We had to drive away and off campus to an area further down the road. When we arrived it was a single story 5 unit older, dirty, unlit area off the road. When we walked in the stench dog and air conditioning hit you. When I called up to the hotel they said yes we've booked you in the pet friendly section, I told him I did not bring a pet and that I wanted to be moved into a cleaner area of the hotel. We left to go to set up for a wedding and came back around midnight or cards didn't work and we had to go up to the front desk which was locked and we had to wait for somebody to come open the door. When we were finally able to get to her room I pulled back the sheets and there were black hairs / Furs everywhere. There was peeling paint in the corners to the bathroom peeling laminate on the back of the door and multiple large spiders throughout the room. I called the front desk and nobody answered. I called for room service the next day, they didn't offer any. We left to go to the wedding service and came back to a dirty room with no towels. This is a $426 bill for 2 days, I would not recommend this hotel and I will not stay back at this hotel

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
22troupe, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please feel free to reach out to me at The Resort.

"Great breakfast and golf course"

josephnadler7, Norfolk, Virginia 12/08/2018

I went here for breakfast and a round of golf the other day. I was impressed by the friendliness of the staff and how attentive they were. Unfortunately one of the servers had called out sick that morning so they were short staffed, but I didn't notice due to the hard work of the waitstaff. The food was great. After I went for a round of golf and I felt as though the course was in great shape and the overall feel of the course was wonderful. Not too hard but certainly not easy. I was impressed by the resort and will certainly be returning

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
josephandler7, Thank you for your review! We hope to see you soon. I will pass your comments on to our F&B Team and to our Golf Team Best Wishes,

"More than the cookie cutter standard"

Tom F, Fort Atkinson 06/08/2018

We thought we were getting the usual rectangular room with two queen beds, TV ... and all the usual chain hotel offerings. And the price led us to believe that was the case. But you also get a very nice pool with a hot tub, golf courses, putting greens, croquet, volleyball and game room. We don't usually eat at the hotel because they are more expensive than locals, but we had a good breakfast for a reasonable price in the less expensive of two options. Yes, we paid for it, but the freebies don't exist at resorts and big city hotels, so look on the bright side. A huge place since it also has condos for the resort, and you can drive right by it because there is not a BW sign, or for that matter not even a Mount Hood Oregon Resort sign, anywhere. You also get a functional balconey, and reading chair in room, which most chains don't offer.

"A Last Resort"

User 03/08/2018

This was so upsetting. The Resort does not have enough staff or offerings to keep up with guests. On multiple occasions we waited to place orders and receive orders in excess of 35 minutes. In the bar there was a very nice gentleman Tom who singlehandedly took orders, seated, tended bar, and monitored kitchen. The food was overpriced, serving size was too small, and the food itself was subpar - they actually came to tell us they couldn't fulfill a fish and chips order because they only had 1 order left. They were out of multiple items and they were not even busy when we were there on a Sunday to Monday overnight. Rooms were nice - that's the upgrade from terrible rating. The beds were nice, shower is nice, and each one has a little patio with a couple chairs for relaxing. There are only 2 towels provided and only two papercups for coffee, not mugs. It was hard to find anyone from hospitality to refresh our cups or towels. Golf - the course was nice. A little overpriced for cart rental, but we will return to play. There are 3 9 hole courses and we played 2 of the 3. It was nice because the staff staggers players and the times between golfers is perfect. food-bad bed-good golf-good staff-subpar

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Kimberly, Thank you for your review. I have spoken with every department manager regarding your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Wishes,

"Dirty "

Denise D, Vancouver Island, Canada 06/07/2018

My family and I spent three nights at this hotel. Never again. When we arrived after spending four days on the road we needed to do laundry. “Access to laundry facilities” was one of the bonuses included with the (mandatory) $20 PER DAY “Resort fee” on top of the nightly rate. I quickly discovered that the laundry facilities in our building (#7) were out of order. As was the ice machine. These facilities were also out of order in #8 next door. I went to #6 to do our laundry as these actually worked. Not super convenient to lug laundry etc to another building. There were two employees working at the front desk. The younger woman was sincerely apologetic about the lack of laundry facilities in our building. The middle aged woman barely looked at me and said “Well if nobody tells us we have no idea that equipment is broken.” Great customer service: blame the guests. The general condition (of at least our building) and room was unclean and in need of upgrading. The drain in the bathroom sink was seemingly clogged as it was extremely slow to drain. Consequently there was a constant film of soap scum in the sink. The patio looked like it had never been swept or cleaned. There were chip crumbs all over the table and I found a large cigarette butt on the floor there. The outside stairs and walkways of the building were very dirty and looked like they had never been cleaned/swept. The sliding glass door lock for our patio was broken, hence we could not lock the door. When the cleaning staff cleaned the room she failed to replace toilet paper despite there being none in the bathroom. I had to then call the front desk to request some. As we were packing up to leave I found an Amazon reader tablet under the bed. Clearly the cleaning staff are not doing a thorough job whatsoever. The owner of that tablet probably called after they checked out only to be told that no, a tablet was not found. I returned it to the front desk upon check out. Obviously this hotel is poorly managed. While I am actually not a picky traveller I had somewhat high expectations of this hotel based on their website. Don't let their slick marketing video and site fool you.

"OK but could have been so much better"

Christopher L, Denver, Colorado, United States 21/06/2018

Lovely place and the facilities were very nice. Staff was friendly but really needs upgrading our augmenting. There were no towels at the pool and none appeared even after several requests. The meal was a disaster taking one 45 minutes to appear, even though there were only two other tables filled, and one dish arrived 15 minutes after the others (not to mention the food was indifferent). Our room had only two paper cups and almost no plugs. Needs a fresh dose of money or something to live up to its potential.


Damama112, Paget 18/06/2018

We were so thankful that we chose this place. The people were friendly. The rooms are well appointed and the location was perfect. The only one thing I would change was dining at the facility was not worth it.

"Average rooms in a stunning setting"

Planomama, Plano, TX 18/06/2018

The view from our room was fantastic....mountains, pond, golf course. The room itself, while very spacious, was dated and a bit musty. The property is nice and conveniently located for access to Mount Hood. Staff was very friendly and accommodating. Food service was efficient and friendly (we were the ONLY family eating in the casual restaurant near the golf course).

"Golf/Spa was great!"

User 10/06/2018

This course was in excellent shape and we played all three courses. We also enjoyed a massage at the Spa which was a wonderful treat. We had a couples massage and the people went out of their way to make it special and stress reducing. Our room did not feel like a "resort" room and needs to be updated with at least 4 towels, a magnifying mirror. gas fireplace and a "do not disturb" tag. We had to call to see if the ice machine was working this visit. At our last visit, breakfast was supplied but not this time. The bartender at The Mallard was very helpful and quite friendly which I did not find with other employees at this hotel. Maybe because it was so early in the summer season or maybe because I felt like we were the only ones at this hotel, I think with packages and specials this 'resort' could be a much better destination for people from Portland and the surrounding area.

"Empty beer cans in room"

adam19er, Eugene, Oregon 29/05/2018

When we arrived there were empty beer cans on the private balcony. Honestly I was a little confused about whether or not the room had been cleaned. I called the front desk and they were very polite and apologetic. They offered to give us a different room and said they would send someone over with the keys. I was having a great day up to that point and wasnt really worried about it. As long as they were apologetic and made it right it was all good. Heres where it all went bad. The woman who came over to bring the keys marched in with a ton of ATTITUDE. Apparently here position was that empty beer cans on a private balcony is not the same thing as empty beer cans in the room. I paid $369 for two nights and felt like my expectiations were more than reasonable for that amount of money. I also gave them an opportunity to make good on their mistake and avoid a negative review. The other room was the same size, but a lot further from the pool. It was certainly not an upgrade and not even equal. I cleaned up the beer cans myself.

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
adam19er, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You are correct, it does not matter where the beer cans were found they should not have been there. I will speak with the Front Desk Manager and the front desk agents to make sure our guests are treated with respect. There should never be any attitude with our staff. Please feel free to contact me at The Resort. Best Wishes, Tami Kay

"Unclean, unkept."

Mountainchiq90, Portland, Oregon 24/05/2018

The first room smelled badly like mildew, the frame of the bed was dusty with hair balls on it. When I pulled down the bed sheets you could see through to the mattress underneath- so no mattress pad and mattress had stains. The quilt was dirty with obvious smudges and dirt- it hadn't been changed. The bathroom tub had blue goop in it with hairs stuck in it- I couldn't believe this received 4 stars by other reviewers- or that they were charging almost $200 a night! I even request a different room and gave them the benefit of the doubt- but it was no better. Better off staying at a motel 6. I left and went to another cleaner cheaper hotel.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Mountainchiq90, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally speak with our head of Housekeeping to make sure this does not happen again. Please feel free to contact me at The Resort.

"Hotel quality has declined"

Heather C, Hillsboro 28/04/2018

I used to love this hotel but since it changed owners it has declined from its prior status. It's still very relaxing and quiet and the beds are comfortable, but there were many negatives to my stay. My bedspread had food stuck on it from a previous guest, my bathtub wouldn't drain properly so I had to stand in a lot of dirty water while showering. There were 2 hairs in my bathtub so the upkeep and housekeeping leaves much to be desired. They used to have room service but no longer do and they won't let you call in a food order, you have to walk to the restaurant and wait 20+ minutes for a to go order. I'm very disappointed in the decline of this hotel, it was always one of my go to getaways!

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Heather, Thank you for your review. I am sorry you were disappointed in your stay. We are working very hard to upgrade and maintain The Resort. I have passed your comments on to the department managers so they can address the issues with their staff. Thank you again for your feedback it will help us improve our services. Best Wishes, Tami Kay

"A great get away"

dmurray1654, Salem, Oregon 27/04/2018

My sister and I left the city and headed for the mountains to one of the best get away places. We read by the pool, had massages at the spa, ate delicious food, hiked, watched movies, and soaked in the hot tub. It was wonderful weather too.

"Great resort but can improve dinner service"

John H, Sunnyvale, California 23/04/2018

Excellent resort, very nice staff and great spa experience. Their dinner service can improve, I ordered a medium rare steak and received a well done tough as nails brick instead. Rooms were very clean and spacious. We were next to the jacuzzi and unfortunately there were some very drunk guests who were starting fights.

"Great value and lovely setting with large, updated rooms"

Snert3, Oregon 19/04/2018

Visited for a conference hosted at the property in April 2018 and stayed two nights. The room rate was so reasonable that I wasn't sure what to expect (April is definitely the off season here). But my room was really a suite, quite large, comfortable and thoughtfully appointed, with a fireplace, bathrobes and higher-quality linens and towels. The bed was comfortable with a good quality mattress. I've been to a lot of conferences and I have to say the catering for this one was a LOT better than many - food was fresh, flavorful, hot and good quality. No rubber chicken! The year-round heated pool and jacuzzi looked inviting, but I did not have a chance to enjoy either of them. There are just a few things lacking that you'd expect for a resort and spa. #1 - no room service. I asked when I checked in and the manager (who was working the desk) informed me that the restaurant could do takeaway and was open till 10 pm. Great! I went to my room, unpacked and then scoured the room looking for a restaurant menu - nada. I called down to restaurant to inquire about the menu and was told that yes, they don't put menus in the rooms, and I'd have to walk over to the restaurant, look at the menu, then order. Ugh, by that time it was 930 pm and I was too tired to bother. I later discovered the menu is posted on the hotel's website, so I'm not sure why the restaurant hostess didn't offer that option when I called. #2 - housekeeping not up to snuff. When I first entered my room, I noticed a bunch of pine needles and debris on the floor inside the door. My first thought was, "Uh oh, did they give me an occupied room by mistake?" I nervously looked around, hoping I wouldn't find someone sleeping in the bed, but phew, it was indeed unoccupied. The rest of the room looked quite clean. #3 - spa scheduling. I wanted to schedule a facial for the day of checkout. A flyer in my room warned to call in advance to schedule. Okay, that's standard. What wasn't standard is that the flyer gave the spa number for reservations and noted that it did not open until 11 a.m. Unfortunately, I was in meetings when the spa opened and didn't get out until mid-afternoon, and by that time, I figured it was too late to try and book anything. At other resorts, I've been able to call the front desk and schedule spa services that way. If that option is in fact available at this property, it would be advisable to note it on the flyer given to guests at checkout. (Unlike other resorts, there is no guidebook or other resource in the room to advise what is available - the flyer is it). #4 - Attention to detail in some aspects of the room. My room had a large open closet-type area for skis, jackets, etc. and next to it was a smaller closet area with sliding doors and a hanging rod. The closet doors must have been designed for a larger space, because even with both doors slid to the side, there was a very small opening - too small to be practical to access a suitcase on the luggage rack provided. I ended up using the ski jacket area instead - good thing I didn't have a bunch of wet ski gear. The surface of the ottoman (leather or faux leather) was cracked, and the hard plastic tissue holder in the bathroom had a noticeable chunk missing from a top corner. Also, when I walked into the room, it was freezing - and that is because the heat was turned off. It took a while for the room to warm up, not very inviting on a day when it was in the 40s and heaving down rain. And when I went to check that the sliding glass door that led outside was locked, I found it completely unlatched and ajar - glad I checked! I noticed the complicated-looking clock radio was set to the wrong time, and unplugged it so that I wasn't awakened by an unexpected alarm. These last three items could easily be fixed by adding them to the housekeepers' checklist.

"Great Last Minute Easter Stay"

cayliejdesign, Portland, Oregon 08/04/2018

My four year old kiddo and I made last minute plans to spend some time in a mountain town for Easter and this property did not disappoint. We had a blast at the Easter Egg hunt (with SUCH a beautiful backdrop of the mountains), enjoying the hot tub and heated pool, as well as Easter brunch on Sunday morning. We explored the grounds and will definitely be back to enjoy better weather, the tennis courts and the golf course! The staff was very friendly and YES - WE HAD TOWELS regularly being delivered to the pool area (something I saw complaints about before booking).

Tami G, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Cayliejdesign, Thank you for your 4 star review. I am so glad you enjoyed the Easter Egg Hunt. We have plans to make it even better next year. Thank you also for you comment about the towels. We have ordered all of our replacement towels and are set. Thank you! Tami Kay

"Weekend get away"

User 26/03/2018

Rooms were clean, staff was friendly and very helpful, The location of the hotel was very close to activities. and restaurants were also very close by. I would highly recommend this hotel for the weekend or the full week.

"Family ski trip"

Kihep P, Beaverton, Oregon 12/03/2018

We needed to book a place that was kid friendly, But nice enough to accommodate our adult friends And close enough to Mount Hood meadows. This place was perfect and we will be back this Spring for another trip but we'll be golfing.

"Not the best service!"

Cukei, Oregon 09/03/2018

We purchased this with Groupon thinking it was a good deal. I guess you get what you pay for. We were told check in was 4:00. We arrived at 7:00 and were told they didn't have our room ready. They gave us a coupon for two free drinks and said we could go get something to eat and they'll work on getting our room ready. We left and came back at 12:30. We were given our keys, drove around to our room only to find the keys didn't work. Did I mention it's 12:30 in the morning and freezing cold outside? We walked back to the front desk and nobody was there. After a ringing the bell and waiting a few min we were given two new keys and had security meet us at the room in case the new keys didnt' work. Apparently, the lock sometimes freezes up in cold weather. We finally got into our room and found out that instead of getting the king room we reserved, we ended up with a double queen. At this point, we just settled for what we had. We liked the room and the beds were comfortable however, there was no counter in the bathroom to put anything. At 11:30 next morning and woke up to a call from the front desk reminding us check out was at 11:00. We told them we needed a late check out and they agreed. 5 min later housekeeping was knocking at our door. We didn't answer right away so one person went to the room next door and starting knocking on the door that joins the room. Another person walked around to the back sliding door and began knocking on it. It wasn't important to them to have our room ready at check in but they didn't hesitate to rush us out at when it was time for check out the next morning even though we had a late check out. For a Best Western, we were quite disappointed.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Cukei, Thank you for your review. I have sent this over to our front desk manager and our head of housekeeping. I am also looking into why your room was not ready on time. Please feel free to contact me directly at The Resort. I can not find your reservation under your user name so it is hard for me to research. I would be happy to discuss this further with you. Best Wishes, Tami Kay

"Filthy, nice but unresponsive staff"

User 08/03/2018

The resort fireplace rooms are huge for the price, and include a fireplace and sitting area. No logs provided though, we had to buy our own from thriftway. The bathroom was nice and modern, though the floor was not properly cleaned and still had hair on it... Bedsheets and blanket also had hair. I always check before climbing in. I would have forgiven the dirtiness, except it's a "resort" and the 2nd day of my stay went poorly. There were no towels at the pool area. I called ahead to ensure there would be. When I arrived and there were none, I went to reception to ask for more. They said they'd bring them out soon. 1 hr later, still no towels. We already got in the hot tub so we ran back to our room shivering around 2pm. We dried off using our old towels, because nobody cleaned the room all day. We called front desk to ask for towels in our room, which never came. It took another hour and a second snippy phone call to finally get towels. But we were too cold and had already showered with our dirty ones. The cherry on top was no one came to clean our room on the second day. That took another call to the front desk at 6 pm. The woman who showed up didn't intend to clean anything, just drop off towels and soap. I had to take out my own trash, at a resort.... They do offer deals and I got a good price on my room. I wish I just stayed at a motel though, that's the quality of service I got. At least everyone was nice. The resort fee comes with absolutely nothing. Almost everything in the fitness center was old and broken.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Stephanie, Thank you for your review. I pulled the date of your stay and it looks like you were here the day of our fire in our laundry room. I am sorry that you were not informed of the situation while you were here. We lost off of our towels both room towels and pool towels. We put in emergency orders with all of our suppliers and ran into to town to buy some but some guests were inconvenienced and I am sorry that you were one of the them. As for the cleanliness of the room there is no excuse and I will be speaking with the head of house keeping so she can follow up with the staff that cleaned your room. Please feel free to contact me at The Resort. I am sorry that your stay was not up to our standards. Best Wishes, Tami Kay

"Saw the good but needs to do better"

thompros, Silverton, Oregon 26/02/2018

This is the first time we stayed at this location. Usually Best Western properties are pretty great with accommodations and amenities. This location is very nice and updated, love the grounds, the area and the rooms were clean and the bed was very comfortable. What I couldn't believe was their were no water cups in our room, It was late when our little one needed a drink and we went to get her one before we noticed. When my husband went to get some from the front desk we were given one. The next morning of our stay we decided to have coffee since they had a Keurig in the room. Well guess what no coffee cups! so much for the coffee. The other thing was the towels, we had them but for four people in the room we only had two large towels, and had to go get more from the front. Also when we checked in the clerk who assisted did not give us any indication of the area amenities, restaurants close by etc....

"Weird customer service"

S M, Corvallis, Oregon 20/02/2018

We have stayed at this resort of various events/activities over the last 10 years. It's a lovely location and has the potential to be amazing. This was our first stay since Best Western took over about a year ago. Let's hope they are still trying to figure stuff out. Customer service at the front desk was frustrating. One woman was extremely helpful , the other two, not so much. Short answers, didn't try to answer questions about the area, things to do, etc. Didn't offer much at all really. Was thankful there was a shift change when we actually checked in. Rooms have been remodeled, but super low water pressure for the shower and either scalding hot or cold. Pool and hot tub were great, even in the snow. Food at the Mallard was great as usual. Just an average stay. Our memories and the location may us back for more, but we are looking at other locations in the area.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
S M, I am sorry your stay with us was less than perfect. We had a fire in our laundry facility early in the morning of the 18th. Thankfully no one was hurt but all of our linens and towels were damaged in the fire. Our staff was having to handle several issues with trying to make sure all guests were being taken care of. We were doing everything within our powers to make sure that all guests had towels and linens in their rooms. There were some delays in getting guests into the rooms. I will speak with our head of maintenance regarding the showers. Please feel free to reach out to me directly. Best Wishes, Tami Kay

"Shockingly bad service!"

User 18/02/2018

Horrible! I booked a room with two queen beds and even called to confirm shortly before arriving that they had my room. I arrive for late check-in because of an accident coming down from Mt. Hoot and they do not have the room that I requested. They put me in a room that has NO TOWELS; they can't even provide towels because they are all in the laundry. What/?!? I've called the front desk three times already; they've been completely unresponsive and not helpful. Do they even train their staff? There are no matches for the fireplace, no cups for water. I am paying resort fees, and I am shocked and appalled at how bad my experience is!!!!! In my opinion, this hotel violates basic business practices and doesn't even provide the basic amenities one would expect at motel, let alone a resort hotel! SHOCKING!!!!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Greg, We had a fire in our laundry facility. Thankfully no one was hurt but all of our linens and towels were damaged in the fire. We were doing everything within our powers to make sure that all guests were being taken care of and had towels and linens in their rooms. I am sorry that your cups and matches did not make it into your room. I will speak to the head of our housekeeping to make sure they are double checking all supplies are in the room. I apologize that your stay was less than perfect. Please feel free to contact me directly at The Resort. Best Wishes, Tami Kay

"Couples retreat conference "

teabee34, Apple Valley, California 12/02/2018

My husband and I enjoyed our stay here. The accommodations were very clean, affordable, and comfortable. The rooms inside were updated even though the exterior looks outdated. The shower was a hand held wand, so that was a little challenging. Something overhead would've been more convenient. The grounds were gorgeous, serene, well maintained. It really is a little oasis within itself that you really don't ever need to leave. Just be aware the restaurants at the resort aren't open too late. Each room has a balcony or patio with nice green views. We would definitely come back!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Teabee34, Thank you for the review! I agree the grounds are looking amazing. We have a new landscaping team. Most of our rooms have the overhead shower. Only a few of our ADA rooms have the hand held shower heads. I hope we get to see you again soon. Best Wishes,

"Wood family"

V3642ZOianw, Melbourne, Australia 07/02/2018

Big beautiful grounds with mountain views. Large rooms and ours had an open fire and faced the outdoor pool and hot tub. Was very quite on our visit in January but with no decrease in front office service. Friendly and clean with easy access to all the fun and skiing on Mt Hood. Stores and restaurants within walking or a short drive. Heated pool in winter was a hit with our children at night.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Wood Family, Thank you for your review! I am glad you enjoyed The Resort at The Mountain. Please come back and visit us soon. Best Wishes, Tami Kay

"Party Party Party"

alisonj209, Government Camp, Oregon 05/02/2018

If you want to sleep I would find a different hotel! This property had a wedding reception on the night we stayed and the party went well after 2am! Woke me out of a dead sleep with people screaming and dogs barking.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Alisonj209, I am sorry that the wedding kept you up. We do try to keep the noise contained to our indoor ballroom. I will speak with our Banquet Manager regarding keeping the noise down. Thank you for your review,

"Good value, nice setting."

Nik S, Mercer Island, Washington 04/02/2018

Hotel compound looks similar to an apartment compound with multiple buildings, and you can park your vehicle directly in front of your room which is very convenient as you don't have to walk long hallways and carry bags. Staff is nice. Pool was apparently available in the middle of winter, I didn't have a chance to use it though (or any other amenities).

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Nik, Thank you for your review. Please come back and visit soon so you can enjoy everything we have to offer. Best Wishes, Tami Kay

"Not meeting the standard of a hotel"

User 29/01/2018

Our room was far from the main facilities. It wasn't part of the resort but a side street across the road where a motel like looking building had a parking strip with rooms. The roof of the building was covered with a tarp. Sliding doors opened to a small back yard that seem to provide a dog walk area since there was a dog waste bag dispenser. Unfortunately our unit had dog feces on the back porch. We had to take the car to get to the pool area and when we got there we found out that it was closed. Also no changing rooms available at he pool.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Lauren, Thank you for your review. I will speak with the head of our housekeeping department regarding the patio. That should have been cleaned up before you checked in. We did have to close our pool this past weekend because someone broke a glass bottle in the pool and we had to be sure that the pool was safe for our guests to use. We did set up pool privileges with the resort right across the street from our building 4. Guests were allowed to use their pool and hot tub. We do have changing rooms that are in the pool area. There is a building to the west of the pool that has two bathrooms. Once again I am sorry your stay was less than perfect. Please feel free to contact me at The Resort. Best Wishes, Tami Kay

"Awesome Stay"

123kd123, Camas, Washington 23/01/2018

What a nice room with a fireplace. Wish they provided two duraflame logs rather than one though. The bed was super comfortable and room was very clean. The TV situation needs to be fixed as there were two remotes, which was confusing. Neither turned the TV on or off. Internet was very reliable and fast. The outdoor hot tub was very nice and clean and great temperature.

"I was worried and then very happily impressed!!!!!!!"

thehighprincess, Denver, Colorado 23/01/2018

I am a hotel snob and BW has never been on my radar. My husband is working in the PNW at the moment, so we have been exploring and first stayed at the Hood River BW and were pleasantly surprised and when this last minute ski trip came up, we had few choices, so I pulled the trigger on this and we will be back! I was quite impressed with the accommodations and rooms. Due to our last minute status, we had two different rooms (because we added a night and they were basically sold out). Our first room is my pick. A top floor King suite, with sofa bed and fireplace. We had a room overlooking the pool area and balcony with table and chairs. My daughter is only 12, but very tall and she said the sofa bed was comfy and warm. The king room shower was updated and had a tall showerhead (yeah!) and adjustable with good water pressure. Frig and microwave, they provide a dura log and matches for the fireplace. We also had a double queen room, no fireplace, but the same balcony and the bathroom has a tub combo (which I think is a good thing for accommodating those travelling with young children) instead of just a shower. There was also a large hook area for wet ski clothes, which I very much appreciated. I would have given this resort five stars, but we had problems both nights with our keys and the pool entrance, which all the staff is aware of but there are no signs alerting guests. When we were there, the only keyed door to the pool that worked was the one right off the main building where the restaurant is. Problem is there were three other doors, none of which worked with our (or any other guest) key and it also wipes your key. rendering it useless for your room. The first night, someone finally let us in, but we didn't realize it had wiped our key, so when we went back to our room, freezing and wet, my husband had to run to the lobby while we stood outside shivering and freezing wet. He said the front desk acknowledged the issue, but the next night there were still NO signs on the other two doors we tried (of course the door that worked was farthest from our room, so the last one we thought to use) that said to use the door next to the lobby. Big fail! My daughter jumped the fence to open the door for us after we tried two doors and my husband trudged through the restaurant, in a robe, before he got into the pool, so we would have a key and not freeze after going back to the room. Again, the front desk knew this is an issue, but were rather nonchalant about it. The first night we did have towels at the pool, but the second night there were no towels. Luckily my husband was going inside to fix the key, so he got towels also. Neither night was late (before 8pm), so it wasn't like we were at the end of the night. The hot tub is way too small for the number of rooms and it was literally standing room only in it the entire time we were there, but the pool is warm and still relaxing. (I think the air temp was mid 20's while we were there). The small gift shop has very reasonable prices and you can get beer and wine to go in the restaurant bar. The wifi was fast in both rooms and we had no issues with it and is included in the rate. Great breakfast ,free morning coffee and evening cookies in the lobby. Every staff member encountered were pleasant and polite. I hope the pool doors issue is a one off and the next time I come, it isn't an issue. We didn't have time for the spa, but we only heard good things and I plan to make sure we have time to use it and plan more than 16 hours in advance! Definitely a must try!

"Nice place. Housekeeping needs to up there game."

Sandy S, Sandy, Oregon 22/01/2018

Beautiful room. Unfortunately the room I stayed in was advertised with mountain views and robes in the room all I could see from my room was other rooms and there were no robes. Check in was a breeze. The tv was a pain we needed two remotes one for volume and one for chanel, also we found the last tennants clothing in the corner.

"Resort at the Mountain - Lovely"

patrickbX1818VZ, Buien, United States 07/01/2018

We have stayed here three times and plan to stay here on all occasions that we are in the area. It is wonderful, people are nice, rooms are adequate and quiet. Spa is wonderful...We recommend this location for relaxation, location to Mt. Hood, and the restaurant and bar are wonderful.

"Weekend getaway"

User 03/01/2018

Great hotel, beautiful location. Beautiful rooms! I would recommend this hotel to anyone going up the mountain. Also, convenient shopping mall just down the street with rentals for up the mountain. You also get a discount for staying at the Resort.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Brianna, Thank you for the review! I agree it is a beautiful location! Please come visit again soon. Tami Kay

"This place has gone DOWN HILL !"

dianel2018, Vancouver, United States 01/01/2018

We have stayed here in year's past with no issues. This year the reservation was incorrect and hotel staff could not correct it as they were full. Basically gave our room away and said sorry. The service in the restaurant is beyond poor, and the servers have a bad attitude. They take your order and hide in the back for 45 min until you have to find them. Our food came out clearly sitting under heater for sometime. This was every meal experience except one. No wonder when hotel is full, the restaurant has very few people in it.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry that you did not get the room that you requested. We do not guarantee specific rooms when you book with us we only guarantee room types such as a king or queen room. I am very sorry for any misunderstanding and will train the staff that misinformed you. I will also pass on your comments to our food and beverage manager regarding the service you received in our restaurants. I hope that you will give us another try. Please feel free to contact me directly. Best Wishes, Tami Kay

"Great location and service!"

meganpX4510ZS, Portland, Oregon 30/12/2017

We stayed here during a Christmas vacation trip and were very happy with the overall quality of the hotel. There is a great shuttle up to Mt. Hood and restaurants and shops are within walking distance. We would definitely come back again.

"Great Value"

G8475GQtimw, Portland, Oregon 28/12/2017

Love the Resort at the Mountain. Been going there during Chistmas break for many years...a family tradition. We always get the Fireside room...King bed & Fireplace. Snow is usually on the ground so getting to the hot tub is always fun for the kids. See you in 2018!

"Nice Place to stay but dine elsewhere."

lisaannpete, Washougal, Washington 27/12/2017

Great atmosphere and awesome staff, I would give it more but the restaurant Altitude needs to improve the menu choices, quality and policies for making sure guests come first before the general public.

"Better than expected! "

em_newlywed, Seattle 26/12/2017

After reading some mixed reviews on this hotel I wasn't sure what to expect and was pleasantly surprised! We had a wonderful stay! At the last minute we ended up needing to upgrade to a larger room and that was done for us free of charge. The pool area was wonderful, and we had a great time swimming with the kids. The room was clean, and beds very comfortable. We walked to the restaurant at the golf course and the food was delicious. We will definitely stay here again!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! We hope to see you again soon! Tami Kay

"Always a great stay"

User 19/12/2017

I love everything about staying here....the one thing that could be improved is the in-room restroom. The shower head should be moved so that one isn't standing so close to the faucet...also, the sinks are great; however, if in a smaller room, there is no place to put your toiletries.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Linda, Thank you for the review! I will pass on the note about the shower heads to our Maintenance Manager. I am glad you enjoyed your stay. Please come stay again soon! Tami Kay

"Beautiful Hotel"

User 15/12/2017

This is a wonderful hotel if you just want to get out of the city and enjoy the mountain for the weekend. We had the fireside room and it was huge. The room was well-decorated and comfortable. Overall, I had a wonderful experience at this hotel.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! Please come back and see us again soon. Best Wishes, Tami Kay

"Don't even bother"

User 11/12/2017

Waste of money and time. Went for a relaxing weekend away and it was so distressing we had to check out a night early and just come home. Not even 1 simple I'm sorry for your terrible stay. Forget the pics of a roaring fireplace that requires $5 each Duraflame logs that last less than an hour. Restaurant was out of food we really wanted. Fitness center everything was broke. Spa was booked weeks out even though I was assured it would be “no big deal” to book when we arrived. Bathroom fan sounded like a jet airplane. Toilet broke.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry for your terrible stay. I have passed your comments on the front desk manager and to our maintenance team so they can address the issues with your stay. We would love to earn your business back. Please let me know if there is anything we can do. Best Wishes, Tami Kay

"Rooms were excellent. Restaurant was not."

650templeh, Milwaukie, United States 06/12/2017

We treated our employees to a Christmas party and night at the Resort. The rooms were very nice, including the golf villa. The grounds are well kept. The spa was heavenly. However, we were disappointed with the Altitude restaurant service. They did not have adequate staff to accommodate our group of 10 and the others that were in the restaurant. Service was slow, additional drinks were not offered and water not refilled until we were almost done with our meal. Breakfast was no better. The staff that waited on us were not professional servers (I believe they have other jobs at the resort) so again, we were disappointed with the service. The meals were just o.k. for the price. We will probably stay at the Resort again, however, may not utilize the Altitude restaurant.

"Great Place to Stay in Mt. Hood"

lakechiro, Lago Vista, Texas 30/11/2017

Since you must have a permit to park at any ski resort, you are likely going to have to take a shuttle from wherever you stay, this location is a little lower therefore very unlikely you will need chains or special tires to get there. The shuttle bus is located close. The hot tub was very crowded with approx. 10 children under the age of 8 on both nights we were there. The pool is nicely heated. Beds are comfortable with several pillow options. Clean rooms.


sjoj51, Clatskanie, Oregon 28/11/2017

Cleanliness, decor, landscaping was sloppy at best. Expensive holiday buffet food was not prepared well, service was poor and they ran out of food. We will not return. So disappointed after 30 years of being a regular customer.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry to hear you were disappointed with our Thanksgiving Buffet. I have passed your comments on to the Chef and his team so they can make the appropriate changes for our next holiday buffet. Once again thank you for your comments. Tami Kay

"Best Western Resort at The Mountain"

jeniferk106, Clatskanie, United States 24/11/2017

The staff were extremely friendly and helpful. The Golf Villa we stayed at met all of our needs and was very spacious and reasonably priced. We were happy to find that we could park inside the garage like at home. We were also pleasantly surprised to find that they provided a full size washer and dryer. The mattress was too firm for our liking but it was clean. We would have preferred better quality and quantity of pans in the kitchen to cook with. It was adequate but if we were cooking for more than 4 people it would not have been enough. We have already recommended staying here to friends and family.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! We just ordered all new pots and pans for the Golf Villa's. They should be arriving soon. Next time you stay you should be set. Thank you for taking the time to post a review. Best Wishes, Tami Kay

"Amazing hotel!"

918shannonp, Vancouver, Washington 18/11/2017

We got the best service even though we used out points for a free room. The staff is so nice and helpful, I wouldn't stay anywhere else near the mountain! Not only did they treat us like paying guest but the whole staff helped aid in my boyfriend proposing to me. It was such a wonderful surprise!

"Romantic birthday"

User 15/11/2017

My husband and I go here a couple of times a year in the off season and we love it! The pool is open all year, the restaurant is good, the fireplace in the room is a wonderful addition, and the staff is wonderful. Great for a romantic getaway ! The closeness to beautiful Mt Hood is the added bonus!

"Wonderful relaxing visit!"

148doreenh, aloha, United States 06/11/2017

Great location, great staff and wonderful room. The bed was outstanding and so comfy! Would highly recommend this Resort! Spend time outdoors and enjoy the view and do some hiking while you are there!!


kaylynnsmith, Olympia, Washington 01/11/2017

WORST EXPERIENCE EVER - DO NOT STAY HERE. After driving over 3 hours to stay at this “resort” we showed up to a dark, deserted and dead property. We maybe saw two other cars and no other people while we drove around and finally found the lobby. After checking in to our room we found we were the only people staying in the entire building. The room was colder than it was outside and our view was of what was supposed to be a courtyard but was more of a dead, never landscaped dirt pile with leaves. We soon discovered that the tv didn't work, the shower wouldn't turn off, and the toilet wouldn't flush. We immediately asked for our money back and still 6 days later I am stuck fighting trying to get my money back for an unusable reservation. The manager Tricia Burcio is also extremely rude and unhelpful and only makes the headache of this worse. Save yourself the money, the trip, and the headache.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Kaylynn, Thank you for your review. I am sorry you were so unhappy with your stay. We are right between our busy summer season and our busy winter season. Late October/November are our lowest occupancy times for the year. Thank you notifying us regarding what was not working properly in the room. We sent our maintenance team to the room right after you left. We really appreciate the feedback. I am sorry it is taking a long time to get a refund. When you purchase your room through a third party such as Groupon the refund comes from them, not us. Our front desk manager copied me in the email authorizing Groupon to refund your purchase. Please reach out to Groupon for your refund. Once again, thank you for your feedback. Tami Kay

"This place is more of a hotel than a resort"

T3515, Omaha, Nebraska 23/10/2017

The resort consists of several housing units in a beautiful setting ..near a golf course, the mountains, etc. The $20 resort fee is inappropriate for guest are just using a hotel room and not the golf course. There are several restaurants of varying quality in town if you don't want to eat in the hotel.

"Perfect place for the weekend!"

SallyF41, Vancouver, Washington 21/10/2017

My group of scrapbooking friends get together at this resort twice a year and we always enjoy our stay here. The guest rooms are so nice; the beds are super comfy! The meeting room is perfect for our needs and all the staff is so helpful. We ordered food from the restaurant and are always impressed with the food and drinks.


fruitlooper2017, Wilsonville, Oregon 17/10/2017

We have stayed at Resort at the Mountain multiple times. Unfortunately on our last trip we were very disappointed. Some of the linens in the room were soiled (a washcloth and the comforter), a pillowcase was ripped, there was a dead bug on the ceiling, and the soda holder in the fridge wasn't very clean. At checkout we told them and were met with a "sorry." However, the spa was amazing! I would highly recommend the spa!

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. I am sorry that the rooms was not perfect. I will pass this on to the head of housekeeping so he can better train his employees. I agree the Spa is amazing! I hope you will give us another chance. Tami Kay

"One quick overnight."

743jackier, Cheney, Washington 17/10/2017

We arrived much later than we had hoped, so we were not able to use the pool, hot tub, or anything. It was quiet and comfortable. We were disappointed that there was no breakfast offered, not even a voucher to use at the restaurant.

"Quiet Natural Beauty"

User 16/10/2017

This resort has it all for travelers who want to either stay in indoors and snuggle up by a cozy fire or get out into nature for golfing, hiking, skiing, swimming and many other outdoor activities. This is home to the first golf course built in Oregon and is very close to some of the finest skiing in Oregon.

"Weekend relaxation"

Gloria D, Vancouver, Washington 16/10/2017

Spent the weekend at this resort. Attentive staff, great food, clean & spacious guest rooms, and lovely location. Luxurious beds & sheets. Got buried under the bed sheets! Slept like a baby! Happy Hour menu is delicious as are the drinks.

"My stay"

240curtisz, Portland, United States 12/10/2017

Great place. Terrific staff from front desk, housekeeping, food servers, maintenance -- caring folks. Lovely setting. Next time I'll bring my swim trunks -- the pool and hot tub looked inviting. The mountain setting, the fresh fall air, the turning of the season, all made the few days almost a spiritual renewal. Enjoyed it all.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for the review, I am glad you got a spiritual renewal!

"Lovely facility and great staff"

cjp8784, Bend, Oregon 30/09/2017

The Resort at the Mountain is a well designed and simply beautiful property. Beautiful landscaping as well as setting! I appreciated having parking near my room, The staff is professional and responsive. Amenities in my room were perfect, with the exception of the heating and cooling system (too loud). I was surprised when I left a tip for housekeeping and it was not collected until I left a note expressly confirming the money was intended for them. I also appreciated the honoring of my decision to NOT request new towels daily. (I like being conscientious about unnecessary over use of natural resources).

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you your 5 start review. I will pass it on to the staff!

"Please put some signs!"

avsm, London, United Kingdom 26/09/2017

This hotel is not a Vest Western proper - it is associated hotel, so don't expect status or points. We arrived after sunset and spent about 10 minutes driving in circles trying to find huge neon sign announcing Best Western presence. And ended up in the hotel next door - people at the reception there were so kind as to give us a map on how to drive to the reception - I reckon they direct lost motorists all the time. Once we located check-in hut, we proceeded with formalities. Firstly they said they no longer provide free breakfast - though as our reservation clearly states the breakfast is included for free, they provide ~$10 credit per person for a breakfast at the nearby golf club - they don't even have a restaurant of their own. It covered ~75% of an egg Benedict per person. As they didn't have anything on the menu that costs this $10 it was not an equivalent replacement, so no points here. Best thing to be had at the breakfast restaurant was actually a view of the mountains. Accommodations are situated in multiple buildings and are motel-like. Microwave in the room was nice, so was kitchenette with sink and fridge. Patio was very good and so the view from it. I wouldn't call it a "resort" but it is adequate as one of the hotels around the Government Camp - not the best one but not the worst - just adequate.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. We are a Best Western Premier Collection so we are little different than your standard Best Western. We do offer points and we do try to recognize status. Please let us know if you did not get your rewards number entered in on our reservation we will make sure your points are credited to you. We are working on making our signs more visible. We have just recently added more lighting around our signs. There are several places to stay in our area and we all help each other find the proper place. Please let us know if you need anything. Tami Kay

"Fun Place"

Sandra Z, United States 26/09/2017

Stayed here for a conference and it was great. Rained the whole time while I was there, but the hotel was very accommodating, providing umbrellas and hot coffee. Fun place to stay, nice clean rooms and fun bar.

"average at best"

dalemV4471JY, astoria, United States 25/09/2017

average at best -- show signs of aging building and neglected maintenance -- staff seamed to just be existing -- not interested in anything more that getting through their shift and going home -- less than enthusiasm at making your stay enjoyable or going above what may be expected --

"Hidden Gem in the Woods!"

Dan Y, Richmond, Canada 19/09/2017

If you are looking for a getaway in the woods and love the game of golf then this is the place you want to visit. You can either stay right at the main resort or rent houses along the property. There are 3 nine hole courses where you can choose and mix and match which 2 you would like to play. In the surrounding area there are several different dining options. The best being the restaurant up at Timberline Lodge where part of the movie "The Shining" with Jack Nicholson was filmed. For kids there is a Trout Fish Farm where you can go and catch trout in all sizes in different pools.

"Excellent Location for a Golf Vacation"

Nancy L, Milwaukie, Oregon 17/09/2017

We travelled with 3 other couples for a mid-week golf vacation. This resort has a new owner, and they are remodeling, so there were a few minor inconveniences. The golf package they offer is very generous, and we had a great trip.

"So many plusses, some minuses"

treacyducks, eugene, oregon 11/09/2017

This is the second time we have stayed at this resort. It's in a beautiful location and has some decent amenities outside of a world class golf course. They have raised their prices since being bough by Best Western but haven't managed to upgrade the property to meet the prices. The food is excellent but the restaurants are understaffed and have odd hours. No room service was available so you had to walk to the Pub to get breakfast (or call for a golf cart) which had it's last seating at 10:15. I like to be leisurely on vacation so I would have appreciated (a) room service or (b) to have breakfast until at least 11. We also were not greeted, at any point, in either restaurant and had to walk around in search of someone to confirm we could sit down and eat. We had no issue with our rooms though the lighting is very dark. Could use some ceiling lights. A pickier group would definitely call them out on the old furniture, tiny towels, bathrooms in need of upgrades, fridges that barely worked. However, the staff is great. The spa is really nice (though they need to offer more than one pedi or mani at a time). The pool and hot tub were clean and clear. They just need to consider that when a group of four spends over $2000 for a two-day stay, they can up their quality and consistency to match the prices. We will definitely go back but we will ask all the questions before we do so that we can maximize the value of our dollar.

"Not worth the price"

Skeslack, Coos Bay, Oregon 10/09/2017

We had a three day weekend available for both of us to celebrate our birthdays and anniversary this month. We decided we wanted to stay at a spa resort and searched all over Oregon for a place to stay. My husband had stayed here once before snowboarding and we hadn't been to the mountains in the summer so we gave it a try--plus they had availability while most other places were booked. The grounds of the hotel are very nice. It is clear that golf is a highlight of the stay for most. We are not golfers. We were checked into a king room in their newer building which was very nice but not necessarily more luxurious than an average Best Western. It was clean, updated, well stocked with the typical amenities, microwave and fridge available. The bed was very hard and I did not get a very good night sleep either night because my back doesn't do well with a firm bed. My husband slept fine the first night but the second morning woke up more sore. The shower had some temperature regulation problems. We took advantage of the hot tub and the pool when we arrived which again was nice but nothing above average. My husband tried to use the fitness center but the hydraulic resistance equipment was not working. The only thing we could see the $20 resort fee was for might be the wifi. However, I do think they said they have equipment for playing tennis, horse shoes, croquet, etc available. We did not try the restaurants as my husband had already been to Altitude and said it was too pricey for an average meal. Overall our stay was pleasant but the resort itself did not add anything to our own good company and ability to have a good time. For the price ($169 per night plus $20 resort fee per night) the fitness center should at least be functioning. We'll leave our spa review separately but if you do reserve a spa treatment make sure you double or triple check you are booked for the right thing.

"Beautiful resort"

damond248, Castle Rock, United States 08/09/2017

We only stayed 1 night, however I have stayed here in the past prior to Best Western operating the resort. It is a great destination for skiers, and certainly is appealing year round. Comfortable, clean, and friendly.

"Decent Overall"

E8874KFrebeccaa, Sw Grand Mound, 06/09/2017

Our getaway to the Resort at the Mountain was decent. The room was large and in working order. Wifi connection was good and proximity to ice was helpful. It was hot at night though and the AC unit was so incredibly loud that 2 people in our family couldn't sleep with it on. But 1 of us couldn't sleep with a hot room. So, no one slept well. The pool is very small but nice overall. Limited shade at the pool so you have to watch for a table with an umbrella and pounce when you can. Security patrols the area at night and may let you stay in the pool area after hours as long as you are quiet. I got a teeny attitude from a housekeeper for asking for more pillows for the rollaway bed, but they brought them to us quickly. There was a used open package of creamer/stir sticks left from the guests before us, but everything else looked fairly clean. We did not eat at the big restaurant, but took the kids to get burgers at the golf club/lounge. The food was mediocre, but the karaoke was horrific and therefore fun. I felt like I went back in time to the country club of the 80's so if you want modern, you'll be upset. But we all just went with it and laughed and paid the bill and moved on. This is no glamourous resort, but it is a casual place to get away with friends and relax in close proximity to some beautiful trails and lakes. Oh, and some people golf here.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! I am sorry the air conditioner kept your family from getting a good night sleep. This is something that we have been reviewing. Please come back and stay with us again.

"great stay, awful golf course"

User 02/09/2017

Great place to stay if you are not interested in golf, which is why we chose it. This is NOT a resort course. They are somewhat exclusive of each other, but are affiliated in reciprocity of golf (stay and play) and restaurants.

"Nice Hotel, gorgeous setting"

James M, Las Vegas, New Mexico 30/08/2017

The property itself is pretty nice. A little tired and the staff is on the nicer side. Still there is a strange vibe that is given out. I used to live in a small town on the Oregon coast, called Pacific City, and was a bartender at a "locals-only" joint. A lot of my co-workers resented it when someone from Portland or outside of PC would visit the bar. Not in a mean way, but in a subtle way that is detectable to someone who has lived it. So over all it's a really nice property and the setting is lovely. I might have just been over sensitive to the "locals only" vibe. hahaha! Will definitely stay again.

"Not as nice as advertised"

Y8553GFpamm, Albany, United States 29/08/2017

The rooms were clean and the bed was very comfortable. The grounds were overrun with staff pretty much just lurking around. The people staying next door to us were loud and obnoxious at 2 am . No literature in the room to let people know what was on the menu at the restaurant there. A lot of drunk people wandering around at all hours. I was not impressed.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review. We did have a wedding this last weekend and sometimes the guests celebrate a little too much. I am sorry that you were kept up by the guests being loud. Please feel free to contact me at The Resort. Tami Kay

"Very Beautiful Setting"

190cristym, Santa Ana, United States 28/08/2017

Stunningly beautiful setting. Awe inspiring. Encourages relaxation. Would have loved to stay longer in this beautiful "in the woods" facility. Such a fabulous stay for a very surprising rate. We were so lucky to have been referred by another BW facility which was booked and did not have a room for us. We would love to return in future, stay longer, and explore the entire facility and all the trails and offerings.

"A peaceful oasis"

hollyj952, Benicia, United States 24/08/2017

We stayed here on our way to Madras, OR for the eclipse. It was wonderful! So peaceful. The room was very clean and the beds were really comfortable. My reservation request for an upstairs and quiet room was noted and honored. We also had dinner at the Mallard Cafe, with great service, really yummy casual fare, extremely good prices, and a beautiful view. Highly recommend.

"Great sleep! Questionable dinner."

Roon20, Burnaby, Canada 23/08/2017

Had a wonderful drive to Resort in the Mountain. Met by friendly, helpful staff on arrival. Has a cold beverage at the pub, overlooking a glorious view of the valley. Friendly service with awesome view. Very relaxing. Lots of golfers. Made the mistake of eating at the Atrium Restaurant. Far too expensive coupled with weird food choices. For example, one of our party ordered the lamb chops but had to order veggies separately. What was served was enough for 2-3 people to share. Great taste but too expensive, limited menu and weird combinations. Won't earpt there again.

"How not to treat customers!"

swhite393, Portland, Oregon 19/08/2017

This review is in regards to the Golf Course, and specifically the management and customer service for the golf course. The resort at the mountain has 3 9 hole courses with the foxglove course considered the "signature" 9 hole course. The pinecone course is generally considered the 2nd most favorable course with the Thistle course considered the lowermost of the three courses. It was pretty disappointing to schedule a tee time for the pinecone/foxglove courses only to find out 25% of the way through the foxglove course that a shotgun tournament had been scheduled and that I would have to leave. As I explained to the course ranger who was organizing the tournament I had booked that specific combination of courses and there must be be a mistake. Although I had a written confirmation of my tee time indicating I had booked the pinecone/foxglove courses the ranger had no Idea how to help. I returned to the pro shop as the players of the tournament added additional unpleasantness as they wanted me out of their immediate way. Upon arrival into the pro shop I provided the emailed tee time confirmation reflecting that I had indeed booked the pinecone/foxglove courses. The prop shop attendant, Bryce, could only say that there was some sort of mistake with no other relief. When I asked for a refund, as I was not able to play the courses that I had agreed to pay for, Bryce presented a credit for a future 9 holes. A credit is something that is typically given when acts of mother nature (IE bad weather) prohibit someone from finishing the round of golf. A credit is not something that should even be considered when the course has facilitated the mistake. I stated that I had driven nearly 1.5 hours from Portland and would not have done so without being able to play the signature pinecone course. Bryces' failure to do anything to make up for there error was infuriating. Having worked in the hospitality business its a pretty easy avenue to provide a free round of golf and/or a free meal at the resort restaurant when the business is in the wrong in order to make amends with the customer. Unfortunately, at least Bryce does not understand that nuance of proper customer service. As Bryce refused to refund my less than round of golf I have since had to open a dispute with my credit card company in hopes of some financial reprieve. Mistakes happen and nobody expects perfection but how you treat your customers after making mistakes is an integral part of any business and one that the Resort at the Mountain surely should take heed of.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Shane, Thank you for sharing your experience at The Courses. I am sorry that you did not get to play The Foxgolve Course. I normally do not get bad reviews for our Golf Pro Bryce. I am sorry if you felt you were not treated fairly. I will have him reach out to you. We did just get a new operating system in our Golf Shop and I know that they are still working out the kinks in the system. Please feel free to contact me directly at The Resort. Tami Kay

"They never disappoint"

JJGoodell, Portland, Oregon 15/08/2017

I believe this is our third time staying at the Resort. Since we stayed from Sunday to Tuesday, the place was far quieter than usual. I'd totally recommend going in the beginning of the week instead of the weekend. The pool was empty except for a couple of kids and we felt like we had the place to ourselves. Any other time we've gone, the place is a mad house--a fun and enjoyable mad house--but usually super, super busy. Best of all, since we are Expedia Gold+ members, we were upgraded to a room with a fireplace. So much fun.

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Thank you for your review! The best days to come for a visit or Sunday, Monday and Tuesday's if you want a quiet getaway. Please come visit again soon! Best Wishes, Tami Kay

"Weekend "

Penny M, Quinton, Alabama 15/08/2017

We stayed the weekend for a family. Is it. They upgraded our room to a fireplace room and it was clean big and nice. The bed was comfortable. We didn't get in the pool but it was very nice and lots of children were swimming. We went to the bar and heard live music. Great mountain resort.

"Definitely should not call themselves a resort!"

TravelbugGP, Grants Pass 11/08/2017

It was hot, hot, hot, and smokey and no way to get fresh air in our room. It was upgraded to a fireplace room for some reason, but of course no fireplace needed. The air conditioner is something out of the 50's--super loud and if you turn it off, you can hear everybody else's running. With an 8' sliding door and NO SCREENS, we could not keep the door open to cool off or get any air because of all the bugs. Horrible. In order to get ice you have to have it delivered which takes at least half an hour. Why no ice machine? They have nice Keurig coffee machines in the rooms, but only paper cups and plastic for water or drinks. The paper cups leaked all over the place and your coffee gets cold really fast. Why no ceramic cups?? Especially since there is no continental breakfast provided, at least let us have a good coffee experience. The television was a bear to use--two remotes that did not work at first. Maintenance came and tried to fix but couldn't. We finally figured it out ourselves. Why is there a $20.00 resort fee when all there is available is a small, not well maintained pitch and putt course? (We were told on phone that there was a miniature golf course to use, not pitch and putt.) There is no "manual" in the room that tells you where anything is, what the rules, are, no phone books, no recommendations for other dining, etc. And speaking of dining: Altitude restaurant was way overpriced and not good at all. You have to pay $5 for each side you want with your entree, like veg or an another $5 for starch such as mashed potatoes or risotto. The risotto was like glue paste and terrible and no one cared at all. Our waitress said she was sorry because we could not eat our fish entrees because they were so spicy hot (she told us they were very mild when we ordered) and would see what she could do. She did nothing. After paying $80 for the only thing edible--a few sprigs of asparagus, we were disgusted. Oh, I will say the bread and butter was good.... The walk in shower sure looks good, but hardly any water pressure and takes a long time to rinse your hair and wash. Sad when they ask that you conserve water but can't because you can't take a short shower and get clean here. We told the front desk staff the next day about all these things and asked to speak with a manager, and of course there was no one available. We will never recommend this place, nor will we ever return. If you are traveling, stay in Sandy or Government Camp and skip the "resort."

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Hello, I'm the Assistant General Manager of the property and first I want to thank you for sharing your experience. I am sorry to hear it was less than perfect. We take pride in our service and when we hear things like this we make every effort going forward to investigate and ensure that our standards are being met so guests can enjoy a relaxing experience. Thank you for taking the time to reach out and rest assured we will be working to solve these issues. We are launching a new Altitude Menu October 1st. Please feel free to contact me directly. Best Wishes, Tami Kay Galvin

"good hotel"

ronaynel, tacoma, United States 11/08/2017

this hotel has lots of things to do the only down side is the front desk didnt bother to tell us the recreation center was open so we walked all the way over no one was there. nice place for outdoor adventures

"Lots of Disappointments"

Blue911x50, Sunriver, Oregon 09/08/2017

Let me start by saying the staff are mostly wonderful. Arrived during a heat wave. The Air Condtioning in the room did not work, even on the highest settings. Could not gain access to the ice machine. Called the front desk (approx 1/2 mile away) who sent ice down via two staff in a golf cart. Later learned the ice maker for the building was being replaced at some future date. NOT during our stay. The building (Croft) has seen better days as evidenced by wood rot and large tarps on the roof. (See attached photos.) No hair dryer in the room. Took 30-40 minutes to get one from the front desk. By then it was too late as hair had already dried oddly and would have been late to a dinner engagement to start over. Had hoped for better:-(

Tami G, Manager at Resort at The Mountain, BW Premier Collection, responded to this review
Hello, I'm the Assistant General Manager of the property and I am sorry to hear you had a bad experience. We are working on getting the ice machines replaced. I am sorry it took so long for our staff to respond to your needs. You are correct the Croft building roof is in need of repair. We have our maintenance team working on the issue. Best Wishes, Tami Kay

"Beauty is only skin deep"

jairusk2017, Tillamook, United States 07/08/2017

While very inviting and warm feeling upon arrival, poor internet service, dirty rooms and barely acceptable amenities fails to impress. Internet service, while showing over 100Mbit during non-peak hours, becomes very spotty and useless during evenings or conferences. I was upgraded to a Fireplace King because my two queen had half empty wine and soda bottles, and there was dried up tooth paste all over my bathroom counter. In some situations this upgrade would have been acceptable, however, I had brought my family along, which meant my kids had to share a very uncomfortable convertable sofa, and since this was one of the hottest weeks of the year, there was no chance I was going to actually use the fireplace. The "upgraded" bathroom also included a walk-in shower for two, but the extremely short rain-style shower head required anyone who wanted a decent shower to hug the wall. I was also annoyed that this upgraded bedroom did not include a sink outside the bathroom like my double queen did. The conference rooms were decent sized and the catering was "OK" though the orange juice was warm, the (what I think were) enchiladas were dry, overcooked and looked at least a couple days old. Soft drinks were Coke, Diet-Coke or sprite. Internet access in the conference rooms were a joke. The large conference room they had us in had only a single Access point at shin level behind the catering table, which meant anytime someone walked in front of it killed the signal. The carpets outside of the conference rooms were stained, aged and patchy, like it was only partially replaced in small sections, with completely different material. Cell phone signal is very limited in this area, so if your work or personal life relies on internet access, you may want to reconsider. I was able to get better internet access using their "Business Computer", which was an aging desktop in the lobby, with a failing monitor. This hotel feels like it could be, or once was an amazing get away, but is giving way to poor execution and neglect. I can NOT recommend this venue.

"The only conference center in town"

Edward S, Portland, Oregon 07/08/2017

While the setting is beautiful, the property needs some freshening. The rooms were updated but the phone did not work, the TV system needed two remotes to control the volume and the refrigerator struggled to cool a beer or soda. When we arrived, the bathroom had not been cleaned or swept. Mountain properties are tough to stay in front of the maintenance and this one could use a little TLC.

"Service that makes you feel like a millionaire."

lyonj, Salem 05/08/2017

Old school classy. I love this place. Walk into reception, Sinatra is playing in the background. Staff here nail customer service. Period. The well-appointed room was impressive. Huge! I had a fully functional fireplace, a microwave, fridge and a high-quality mattress. Everything was clean and well cared for. Wi-Fi in my room was exceptional. I had a deck overlooking a nice pool. Golf is a big part of this resort. They offer three beautiful 9 hole courses. We did two of the three nines. The food offerings are first rate. Altitude, the onsite restaurant, serves up a seared scallop appetizer to die for. The Mallard's Café Bison sliders are delectable. Heather, our bartender, was phenomenal! I gave her $60 in tips. She most certainly deserved more. Detractions… The overall decor and finish feels a bit tired. The in-room TV experience was confusing. I gave up. The land line phone in my room was dead. The power outlets worked in the 90's but not in 2017 with all our gadgets. I'm a stickler when it comes to giving five stars for hotel/resort stays. A lot of my rating has to do with context. In Vegas, Nassau or Maui I expect certain things. In Welches Oregon, Thibodaux Louisiana, or Rapid City, South Dakota I look for different attributes. I give the Resort at the mountain a 4. I gave the Bellagio a 4 too. Don't feel bad. This one was a tough call. The service is exceptional. The rooms are quite good. The food is amazing. The golf is fantastic. Decor was a bit dated. I will come here again!

"Restful views and rooms!"

Karen K, Atlanta, Georgia 04/08/2017

Spent four nights at the Resort and enjoyed every minute! Staff was very accommodating when we needed the refrigerator regulated and ice was promptly delivered when requested. The rooms are very spacious although a little dark for my taste. Views are amazing and the pool delivered much needed R&R. Only negative is no elevator and two women toting heavy luggage upstairs was quite a site!!

"Great day of Golf!"

User 01/08/2017

Wonderful stay at the Resort at the Mountain again. I got to enjoy the golf and beautiful weather! Welches, OR is such a cute place, it reminds my of Lake Placid, NY but with far better climate! Skiing at Mt. Hood all year, who knew?

"Come for comfort and enjoy nature"

Jerri C, Vancouver, Washington 31/07/2017

This is an obvious comfy choice for launching a ski trip on Mount Hood, but the summer season provides a fabulous way to enjoy hiking in the Mount Hood Wilderness. Many absolutely beautiful hikes are readily accessible within miles of the resort, and the pool is a great place to relax after a day's adventure.


lorab452, Patterson 29/07/2017

This place is absolutely gorgeous. It was my first time there, rooms are big, beautiful view from the deck, the restaurant was very good, service was excellent. I'll go back with family when I can find time to enjoy myself more. Plenty of things to, tennis, hiking/walk/run/swim

"Oregon lodging at its best."

User 28/07/2017

On our recent vacation, we discovered the Best Western Plus hotels, which included the Resort at the Mountain They all had great rooms room and great locations. Had the feel of a much more expensive facility.

"Nice property, Good value"

Jonathan B, Anchorage, Alaska 25/07/2017

Clean, modern. Has an outdoor hot jacuzzi and a outdoor large clean pool. Food slightly overpriced. Quiet rooms. But needs more light in closets. Kids were happy. Internet good access. Easy free parking.

"Needs updated and cleaned."

User 23/07/2017

The place was dirty especially mallards restaurant. The view and location is amazing but if I wanted to be dirty I would have camped. The bathroom was dusty the floor looked like it had never met a mop. The pool is nice and room size is nice. It just doesn't have good housekeeping. There is no breakfast included so when you go to the restaurant you assume it will be good and Its terrible tasted like old scramble with overcooked veggies. The service was poor and slow we waited 30 minutes just for a receipt and it wasn't busy. Not worth $230 ! Night and since we aren't golfers paying a resort fee was silly considering we arrived at 930pm and left the next morning at 1030am. We are staying at a place and that is the same price but so much better!!!!

"ADA beware"

Sue L, Seattle 21/07/2017

I would never stay here again with anyone needing ADA. The rooms and service do not accommodate or even understand the needs on someone in a wheelchair. Would have been o.k. if not disabled and if they had given us room with 2 beds as requested instead of dumping of a horrible rollaway with only partial ill-fitting bedding

"Quiet, comfortable, enjoyable"

Ron642, Rancho Cucamonga, California 15/07/2017

Stayed 3 nights and enjoyed the entire stay. We were on the second floor, no elevator. Had a lovely suite with a fireplace overlooking the pool. Property is dated but kept up. All the staff are very nice and helpful. Dining is reasonable.

"Inexpensive, highly competitive and extremely good value"

Nik M, Portland, Oregon 10/07/2017

We had an event at the resort at the mountain for 60 people. It was well catered, well-run and the staff and management extremely efficient. I have booked a further two events at this location. And intend on vacationing and playing golf since it is so well located and so beautiful

"Beautiful resort but.."

Travelinggirly, Laguna Beach, California 09/07/2017

My bed was 9 years old, it didn't have support, it was very soft but felt old. I hope they replace or clean the shower head as the water squirted in every direction. Other than that it is a really beautiful resort, seems they are resting on their good reputation though. I liked the upstairs room as I could sleep with the deck door open, the sound of other air conditioning sounded like a river!


Vanessa U, The Dalles, Oregon 05/07/2017

The overall experience was just disappointing. Restaurant is closed Monday and Tuesday. The beds and pillows were uncomfortable. It was like staying in a dark cave. In the plus side, they do have an amazing golf course..

"Pet Friendly"

Striker701, Albany, Oregon 03/07/2017

One night short ands sweet stay. We stayed in a Pet Friendly room. Fenced in area right out the back door. It is was shared with the other pet friendly units. It was big. It was decent. What more can I say?


User 26/06/2017

Hubby and I stayed for 1 night, same day reservation. The room was so romantic and private. We enjoyed the fireplace in the room and the peacefulness of the woods. We will return and recommend this hotel/resort to family and friends visiting My Hood.

"Location good but not a decent hotel"

User 16/06/2017

I booked a two queen beds room for a weekend getaway. At the day of arrival, I requested to switch to a king room, in my experience, this is totally fine as long as the hotel has the availability at the day, plus two queen bed room is usually more expensive than a king room in my experience. However, the front desk lady seems very reluctant about this even though she said there's a king room available, and said that a king room usually charges more. She didn't actually charge me extra for switching to a king room at the end, but why would she say that to make guests feel uncomfortable? And I did a little research after this, this hotel charges the same price for king and two queen beds room. Bad communication skills from the front desk lady. Today, I saw they charged me for an extra of $70 on my credit card, I called the front desk and after 6 minutes hold, the lady told me I will get the extra charge back to my card, with no apology or anything at all. I feel like I'm calling them to ask for a big favor even though it's totally their mistake. Will not recommend this hotel to anyone unless you're looking for bad customer service, and the hotel is too pricey for its quality, probably because there's not much competition around that area...Anyways, I don't recommend it and I will never stay at this hotel ever again.

"Enjoyed the resort. The rooms seemed quite varied in quality."

RR191, Oklahoma City, Oklahoma 14/06/2017

The resort campus was nice, offered lots of things to do, and was in a picturesque area of the Mount Hood area. But the rooms themselves seemed rather varied. I don't know if it was because we had a discounted room rate or the resort was just that full through the weekend (although it didn't appear to be), but our assigned room was in an old building set apart from the rest of the resort. It looked like it needed some roof work, and we definitely felt more isolated from the resort compared to other building that we passed. It's still not obvious from the web site how rooms in this isolated building are distinguished from rooms in the main buildings when booking. Although it was a bit small and definitely not what we expected, the room was comfortable and quiet enough, and we enjoyed the amenities that the resort had to offer despite having to drive a short distance to those amenities. Our young daughter loved the pool, playground and some of the other areas of the resort.

"Would not recommend"

113lucillec, Lowell, Massachusetts 13/06/2017

As BW Platinum Members, we were not recognized as such. The staff were very nonchalant and not helpful in the least. The manager upon check-out, was equally nonchalant and uncaring. This hotel needs employee training!

"Close to Mount Hood but not nearly as pricey"

Sharon T, Mendota Heights, Minnesota 07/06/2017

We found this hotel on Groupon. It was about half of what we would have paid at Timberline Lodge. The room was very spacious and well maintained . We were directly behind the pool and patio area. There was a a fireplace and logs for an evening fire, which we used. The grounds were well maintained. There were tennis courts and a golf course on the property. There were hiking trails on the grounds. The pub was located near the golf course. There was a more formal dining room in the main building. We had dinner and breakfast at the pub. When we were arriving at the pub, we noticed how large the portions were. We ended up sharing a house salad and an order of fish and chips, because the 3 pieces of fish were quite large. With the Groupon we both received $8 off our breakfasts. I would suggest checking on line to see if that promotion is still available.

"Beautiful setting, maintenance & way-finding, not so much."

User 06/06/2017

This hotel is beautifully situated near Government Camp, hidden by trees. The buildings are older and, even though it's clear some interior remodeling has been completed, there appears to be a limited maintenance budget for sinks, showers, and general property signage to find your way around. Once you eventually find it, the Spa offers some nice relaxation amenities. You'll need to bring your own care products, too. They provide 1 blow-dryer and disposable combs. Please add more signs, and some additional training to staff so they can provide directions to your guests, if needed. The mattress was very uncomfortable.

"Great getaway"

303ursulaa, BEAVERTON, United States 31/05/2017

As always this place is beautiful. The beds are extremely comfortable and the staff worked with me to get me closer to the pool. The pool is outdoor and a great place to relax with family. The resort has nice trails and a great rec room. The only thing that would have made it a little easier is if the restaurant or bar opened earlier in the day. If your looking for a getaway that is not too far from Portland this is the place to be. Large rooms, outdoor pool and hot tub and lots of things to do.

"The Good and the Not So Good"

Barbara N, Grants Pass, Oregon 26/05/2017

First, this property is in the most beautiful location! Mountain views from certain places, like the outdoor dining area outside the Mallard Pub, are breath-taking. The Salmon River is adjacent to the resort and adds to the over-all nature inspired atmosphere. The Mt. Hood area is also great for hiking. You can go to the ranger station in Zig Zag for information on that. There are 3 scenic nine-hole golf courses here. This time we played Thistle and Pine Cone and had a great time. The only issue was the thick, unmowed rough, which was sort of understandable since we're just coming out of a very wet season here in Oregon. We found the people who work at the resort overall very pleasant and helpful. The above are the good points about the Resort at the Mountain, but there are some not so good points, that I hope the management will take note of, because I would like to return here. My husband is not so sure about that. I agree with one of the other reviewers that the general upkeep of the Resort is not quite as pristine as it has been in years past. The room that we were in was spacious, but also very dark. I guess that can't be helped because lots of old growth trees were in front of the building. We were in building 6, so maybe go for building 4 or 5, or inquire about the light. One thing that puzzled us were that there were no screens on the door to the balcony. It was warm out, so we wanted fresh air. I called the desk and the girl said, no we don't have screens. Who has rooms in a forest setting without screens? Several bugs had already flown in. Then when we were in the lobby we again asked about the screens. Another person there, said yes they could bring us one. Someone came, installed it and everything was fine. But why would you have to ask about a screen? It seems kind of normal to have one on the sliding door, since there was no window and no other way to get fresh air. Anyway, one more not so great thing about the room was the bed. The mattress seemed not to have been changed for many years and was starting to get concave. My husband and I kept rolling into each other in the night! It would be nice if the management could spring for new mattresses! Last thing- the service at the Mallard Pub. When we were at the Resort that was the only restaurant open. It's in a nice building with a gorgeous view. However the service definitely left something to be desired! Poor planning on the part of the management. The first night we were there at the outdoor area, we were a table of seven and after 15 minutes of waiting, my husband had to go in and ask if someone were going to come out. Seems like only the bartender was working at the time, so she came out and took our order. The food was good on a whole, but I don't recommend the pulled pork tacos- inedible! The last night we were there, there must have been a convention of some kind at the resort. At one point there were at least 25 people sitting in the lawn area and one waitress! We went in and got our drinks ourselves, knowing it would take forever if we didn't. Then later went to another restaurant in the Welches area. I'm giving this Resort a 4 rating, just because overall I do like it. We have been coming here every other year for over 25 years. Perhaps it's the Best Western management that has let the quality slip. Hopefully it will get better!

"Very pleased with our stay"

Sharon Z, Venice, FL 25/05/2017

BW are not always reliable, so we always feel it is a gamble. Sometimes we are disappointed, but sometimes we feel we hit the lottery and this was one of those times. The resort is in the middle of a forest and beautifully landscaped. The rhododendrons were in bloom and just gorgeous. The room was spacious, had a balcony with a view of the grounds, microwave, refrigerator, TV and fireplace, desk, sofa, lounge chair and coffee table. The bathroom had obviously been tastefully updated recently. The bed and bedding were comfortable. The rooms are in various buildings so you feel it is a private retreat. It was so quiet, no traffic noise, no noise from other guests, that we slept with the balcony door open. The lobby is large and elegant. There are bathrobes in the room and nice cosmetics. The pool and hot tub area is just lovely and adequately stocked with fresh towels. We walked to the restaurant at the golf club for breakfast and you have amazing views of the surrounding mountains. Breakfast was custom cooked and they did a good job.

"Not what it used to be"

WesH2, Albany, Oregon 16/05/2017

The property is not as well maintained as it was in previous visits. We have stayed here a number of times and this room was the least attractive. In fairness, the room was comfortable, but things like torn bed covers, stained carpets, etc. detracted from the experience. We had a nice meal at the golf course café because the main dining room was closed (permanently?)

"Close to Portland--A World Away"

salesproSanDiego_Ca, san diego, ca 06/05/2017

This property is located just one hour away from the Portland airport in Welches (one of the villages of Mt. Hood.) 27 holes of resort golf (superb layout) ..If you are a player, this is well worth the short drive from Portland. We had dinner at the golf course restaurant (prime rib --which was fantastic--and served by the chef on a slow and rainy evening!) . Really good food. Pleasant rooms, friendly staff. We only stayed one evening, but shall return for a golf weekend next time we are in Oregon.

"Uninspired Surroundings"

seasidelovers, Portland 03/05/2017

While the rooms are very comfortable and spacious(for a "hotel" room at least), the property on the whole is a bit run down. The main building is outdated and in need of repair. The tennis courts have huge cracks in them so if the ball hits the crack you get a spinning trick shot :) Breakfast was only being served at the Mallard Cafe & Pub the weekend we visited in April. The service is not great. Considering there weren't that many tables, service was very slow and sparse -2 waiters for the entire room and they were hard to flag down. The food was decent but we ordered orange juice for $4/glass and it was the watered-down kind that comes out of the large drink dispensers found at the continental breakfasts/waffle bars at hotels like Holiday Inn or Comfort Inn. So needless to say that was sent straight back and the kids drank water. If you are looking to just get the family away out for a weekend break, this is good enough. It's close to Mt. Hood and there is a great Thriftway just down the road. There aren't many places to eat nearby, so maybe catch a bite in Sandy before arriving in Welches. I wouldn't consider it a resort, but it's clean and always has availability.

"We had a great experience"

Jay C, Eagle Creek, Oregon 22/04/2017

We came in late and they had a great room for us. We called a head to see what they had available The room was very comfortable. The staff was wonderful. Easy access, quite. We had a nice walk around the golf course. The birds were out having good time also

"Best Western Nightmare"

randyhV7724II, Hillsboro, United States 06/04/2017

Had to switch rooms 3 times. Was kept up by a barking dog until 1:30am which resulted in the last room switch. ended the trip early and left at 10am. the remotes to the television sets didn't turn the TV on. You had to go to the television and turn it on. Then you could use the remote control.

"Wonderful Weekend in the Woods"

Chilidawg47, Oregon 26/03/2017

We spent a weekend with 90 other scrapbookers in the very large and comfortable conference room. The staff was very accommodating going above and beyond to make the experience successful. We ate two catered meals in addition to the included breakfasts and everything was superb. Our king room was spacious, well appointed and the bed was really comfortable. We'll be back again next year for sure.

"Business and fun! "

Nancy S, Walla Walla 11/03/2017

We love staying here. Rooms are Nice and comfortable beautiful view. We ate dinner in the restaurant and it was great food... melted in our mouth, good service. The only negative that I can tell you is this; the breakfast they offer you for free that comes with the room in our own opinion was not as good as other places.

"Not your favorite resort-?Resort at the Mountain"

Elaine B, Portland, Oregon 05/03/2017

Resort at the Mountain is a sprawling place to stay on the way to Mt. Hood. We stayed there 2 nights. The room was quite large and had a large glass shower. The reason I would not call it a resort is the following: no glasses in the room - only 2 paper cups, no room service, old TV guides and minimum amount of towels. The continental breakfast they serve is not allowed to take to your room. I believe the 'Resort' has things to change before it can be called a resort.

"New Building is a Cut Above"

DonnaPortlandOR, Portland OR 01/03/2017

We stayed in a standard king room in the new building, #4, which was rebuilt following a fire, and found it beyond expectations. The room felt spacious, everything was of high quality, including granite counters, and the bed was very comfortable. We had forgotten a couple items and called the front desk, who had them promptly delivered to us, very good service. We also enjoyed the hottub, using the room's bathrobes to walk across the courtyard, and found it very deep, with comfortable jets and a perfectly hot temperature. In the morning we took advantage of the free breakfast, which is apparently provided with the place affiliated with Best Western. It was fine, fairly basic, nothing noteworthy, but convenient and appreciated. We plan to return soon to try the pet friendly building and hope it will be just as enjoyable.

"Luxurious room accommodations!"

Denise W, Madras, Oregon 28/10/2016

I've always seen the signs to the Resort on Hwy. 26 but never drove back to see it. (I had read a review of someone who said it was hard to find? Don't believe it! It was a piece of cake...and there are MANY signs!) Attended a ministerial retreat and was impressed with the very comfortable bed and spacious room! The staff were friendly; the complimentary breakfast was quite the spread; the catering of our two evening meals provided us with delectable buffets. This would be a GREAT place to have a church women's or men's retreat, couples retreat or the like. I didn't use the hot tub (as it's outside by the pool), nor the I think we should go back and check them out!!

"Pet-friendly, quiet"

ginfizzzy, Anchorage, Alaska 15/10/2016

I arrive late and the weather was rainy/cold, so I didn't see much, but the "Croft" rooms in a pet-friendly strip of rooms were very nicely appointed, including single-story rooms with a sliding door into a common but fenced dog-elimination area (about 10 meters by 50 meters). Quiet, peaceful.

"Overpriced andBeware of double charges"

Lorela V, Texas City, Texas 03/10/2016

I've book this thru so I got charge with taxes and resort fee then upon check in you will be asked for credit card for incedentals $50 which will take few days to be credited back. Upon check out I was check by the hotel with another resort fee. And the lady name Michelle on duty (10/3/16 at 11Am) said oh we cant help you with third party booking but clearly on upon entrance of the hotel they clearly associated and encourage third party booking

"Pretty setting"

scarletb, New York City, New York 27/09/2016

At first arrival, this seemed like a really nice resort. It is kind of but it's not exactly what I think of when thinking of a resort. The lobby and restaurant area are very nice. The pool is just okay and to get to our room we had to drive out of the main area and pull into a motel-like group of rooms. The room was quite comfortable and nice. We had dinner at the restaurant by the golf course which was a very beautiful setting, food just okay. I guess for a golf weekend it works but I wouldn't book a vacation and plan only to stay on the property. It was fine for a place to sleep if you want to see the area.

"Total incompetence"

Festie, Birmingham, United Kingdom 27/09/2016

Firstly the signs are easy to miss, but on arrival all looks good. Then you meet the reception staff who obviously have only been trained to do the basic tasks. managing a pre-paid voucher was not one of them. After some advice all seemed well and we were directed to a block across the road overlooking the gold course, and a pretty woodland setting. The room was clean and freshly decorated, but the balcony felt as if it were falling away. The TV was hard to negotiate, but managed eventually. Fridge and microwave in the wardrobe. The restaurant in the evening was not popular. Indeed the lack of customers should have rung alarm bells. The food was imaginative, but mine had obviosly been heated up and so had dried out. My wife's just lacked flavour, Suggest you go back to main road and eat in one of the other places available as we did on the second night. far superior dining experience. Breakfast we typical Best Western and acceptable. After a fair walk or a short drive to the main lodge. Then it all went wrong. The reception staff, as a matter of course, just charged everything to my credit card without seeing what was being charged for. On seeing the bill they had charged me for, not only the food, but also the accommodation, which you will remember was per-paid. The receptionist did not know how to refund my money. Another receptionist came along and said that she had sorted it out. Well when I got home I found that not only had they not refunded the accommodation, but they had charged me all over again. A small refund had been made, but I have been left with a double accommodation bill that I should not have been charged in the first place, and could so easily have been rectified if the staff had had the correct training. needless to say the manager, who could have dealt with it,and should have been available, just would not answer her phone. So here I am a few hundred dollars out of pocket plus I have been hit with foreign currency transaction fees, so double wammy. It will be interesting to see how good Best Western are at sorting this out with my tour company. I am not holding my breath!

"Resort Serves All Seasons"

Don A, Portland, Oregon, United States 25/09/2016

Just an hour east from Portland, this Best Western jewel is a great place for a romantic weekend, golfing, as a home-base for exploring the local territory, or for a conference.The beds are very comfortable, and rooms are roomy with all one needs, even a log in the fireplace. The placement of buildings around a central park area results in very easy parking, close to one's room. Staff at the bar, dining room, and desk were all courteous and friendly. This was a new experience for both my wife, who was celebrating a birthday, and me, and we loved it.

"Not a resort!"

Jacque H, Vancouver, Washington 25/09/2016

Please don't think your coming to a resort or a room with a view. All rooms view the pool area or parking lot. The hotel is heavily tree'd but no mountain views. After reading on line about the property and paying for a view room-we spoke with management about view of the pool, not what was advertised. Our room was very spacious, clean and comfortable. It did offer a fireplace, but it was wood and we needed to purchase the wood. In the morning the front desk was out of complimentary coffee and cream, and the complimentary breakfast was OK and hot but a crowded mess. There were no employees to tell you what to do, lots of people just wondering around trying to figure it out. The staff coming out the kitchen replenished food, but didn't talk to quest. You did everything yourself, drinks, food, etc. It was really strange especially for a RESORT, not. For the price and the service it is not worth the price.

"very close to Mt Hood"

mmem7, Newburyport, Massachusetts, USA 20/09/2016

Hotel is part of Govt camp area. Lots of shops etc. Hotel is there for skiers. No air conditioning in rooms. Fans only. Room was ok. Breakfast included. Breakfast choices ok. Close to brewery: walk right out front door.

"Very nice place"

AnnElizabeth97123, Portland, Oregon 18/09/2016

Quiet, wooded area. Deer walk thru the courtyard. Large, newly remodeled room. Very comfortable bed. Our first floor King had a fireplace; shower had a rain head and was high enough for a tall person. Nice pool. Onsite restaurant was good. Free breakfast was adequate. Staff were all polite and helpful.

"Pleasant Resort Nestled in the Woods"

Rainier66, Ashford, Washington 18/09/2016

Stayed for two nights on a business/meeting trip and truly enjoyed the spacious rooms with fireplace and refer. Rooms are spread out in several buildings on the expansive property that also offers duplex-style houses. Staff friendly, business center available, clerk in gift shop helpful but said our group was "not spending enough money" with her...banquet food is average, though one morning we did have an omelet bar and the chef did well preparing omelets. One night we had an outdoor event with fire pit, crochet, and golf putting. Nice setting but the hamburgers prepared on a nearby grill were dry and cold.

"A resort in a beautiful setting."

Mel S, Tacoma, United States 17/09/2016

We were very satisfied with our stay in September. The resort grounds were in a beautiful wooded setting. The golf right across the street was immaculate. The bed very comfortable. The outdoor heated pool was enjoyable with very comfy lounge chairs.The breakfast was a bit disappointing . For a premier resort the selection was poor (no waffles, potatoes chewy). The staff service could have been better. They weren't very helpful in answering questions. They weren't rude, just young and unprofessional. Overall we were satisfied with our stay and would recommend it.

"Great getaway"

User 05/09/2016

This hotel is a great place to come and relax. Their front desk Associate Jack is great! very friendly and hard working. One of the nights we were there, apparently the houseman had walked off the job, Jack was rushing around to make sure guests were taken care of. This is awesome to see. Thank you Resort at the mountain, we will be back!

"Live in the woods"

HarryatLA, Los Angeles, CA 04/09/2016

We stayed at this resort for 2 nights at building 7. The entire stay was pretty nice. Our room is big and clean. It feels like we were living in the woods. We can keep the balcony door open all night long and then breathing the fresh air and fall into sleep. This resort is big. There are a lot of free facilities. The resort staffs are really helpful. We defiantly will come back again in the future.

"Hotel Needs Some Work"

Debbie S, Portland, Oregon 29/08/2016

We stayed here as part of car club event. We loved the restaurants (see separate reviews on Altitude and Mallards), but I would not stay at the hotel again. The public areas are beautiful and well-maintained. I admit we had fairly high expectations when we got to our room, and it did not come close to meeting those expectations. The room was outdated (old furniture that had newer granite tops on it, old colors such as a brown rug, etc.). Anyone who has read my reviews knows I'm not overly picky about décor, but I am a stickler for cleanliness, and this room was not clean. The toilet bowl looked like it hadn't been cleaned in a while. On the second morning there was some water on the small counter (more on that later) and when I wiped it off the tissue I used showed black dirt, as if the counter hadn't been cleaned in a while. As I mentioned above, there was almost no counter space. As for towel racks, there was one small one under the sick that would hold one bath towel. On top of the folded bath towel they placed a hand towel and a wash cloth. On the back of the toilet they placed another bath towel, hand towel and wash cloth. They had the obligatory "Save the Earth" note saying if you wanted to re-use your towel, place it on the rack. Well, great. We could place one towel on the rack (it had to be folded to keep it from touching the floor), and hope it dried during the day, but what about the others? There wasn't anywhere to put hand towels! I've never seen anything quite like it! They could have extended a counter over the back of the toilet and put some more towel racks on the wall. The bathroom was small, but someone needed to take practicality into account. It was hot while we were there, but the pool isn't heated, so it is COLD! This is up towards Mt. Hood, so it gets fairly cold at night, and an outdoor pool probably won't get much above 70 degrees Fahrenheit, which is pretty cold water to swim in. I would be giving this place one star except it is in a pretty location and most of the people were pretty nice. We stayed three nights, and when we pointed out that the room was dirty we were given a $30 credit. There are privately-owned houses that are available through a rental pool...I would consider that if I need to stay there in the future. I will go back to eat at the restaurants, but I will not stay there.

"Great affordable resort!"

carpnta, Portland, Oregon 28/08/2016

I had never been to this resort and we went on a last-minute trip. We were upgraded to a fireplace king room, which was spacious and decorated with modern furnishings, everything looked very nice. Unfortunately, the bed was very firm! I'm a side sleeper and I woke up in the night and my shoulder hurt bad enough that I couldn't go back to sleep. Also, our alarm clock/radio randomly went off at 3:20am, so that also didn't help my nights sleep. A buffet breakfast was included with the room, and it was great! Eggs, sausage, bagles, yogurt, oat meal, fruit, etc. We also had dinner at the Altitude restaurant, and it was very good. The lights were a bit bright, and eventually they dimmed them! But it was quiet and there were 4 tables with couples, and it was quite nice. I would recommend for a quick getaway close to Portland! We walked to the spa, and it looked very nice, though we didn't get to use it. Just be sure to ask about the bed, if u require anything softer than a very firm bed! Otherwise it's a really great place!

"Service should be better"

val s, Cincinnati, Ohio 27/08/2016

The location is very good and quiet. The room was nice and comfortable. However, we didn't notice that we didn't have any towels until about 8:30 pm. I had to call the office three times over a period of 1 1/2 hour before I finally got some towels. Also, we were frustrated that they closed down the breakfast service half an hour early even though there were 14 people standing in line waiting for eggs and bacon. They said they had a banquet to prepare, but we paid for breakfast too! There is a mandatory resort fee.

"Bogo rate was awesome"

pillowandfork, Reston, Virginia 24/08/2016

End of season and no one is here. Huge comfy rooms with refrigerator, microwave and hdmi hookup to stream movies from your laptop. Pool and hot tub were awesome and free breakfast was included. Shampoo and toiletries were small size and maid device was spotty but room was clean and comfy. Nice property would go back .

"Short stay "

sasi63, Eagle Point, Oregon 22/08/2016

We were in Welches to attend an event.. It had been years since I was here. Though I'd never stayed at the resort I was familiar with it as I had lived local many years ago. When we first arrived we went to the Mallard for lunch. Sat for close to a half hour before being waited on and receiving our order. It seemed as others were having to wait as well There should have been more wait staff.. Food was great... Checked into our room and for being a many started resort we were disappointed with a mediocre room. It was clean and all.. But only two paper cups for coffee and none for water. No hair dryer.. Very dark in the lighting.. The complimentary breakfast was only at the most on the warm side.. Nice choice of food. Did say they offered bloody Mary's and mimosas but no one came around to ask.. On the upside it is a beautiful setting.

"Excellent Overnight Getaway"

mlotto7, Timbuktu, Mali 21/08/2016

I've lived less than an hour from here for 40 years and never knew this hotel was here. I'm glad my wife and I were gifted with a free stay. It's a beautiful facility that seems to perfectly balance the rustic outdoors with modern convenience with a hint of luxury. Easy check-in in a comfortable reception area. The rooms are located in different buildings and require a short drive. The rooms are huge. Huge. Nicely appointed, modern and comfortable...huge flatscreen with a ton of channels. Soft bed (too soft for me). Large bathroom with tile and marble. Really, just nice and comfortable. We had a fridge and microwave. The grounds are nice with old growth trees. We didn't use the pool or hot-tub, but it looked nice. We ate dinner and had drinks during happy hour in the 'nicer' restaurant. Service was polite and fun, but the food was so-so. We would certainly return again.

"Beautiful Setting"

Ralph C, Saint Augustine 21/08/2016

This hotel is just off of the Scenic Mt Hood Byway. It is a little difficult to find because the BW logo is nowhere to be seen. I was not sure that I was at the right place until i went inside to register. The rooms are large and well appointed. Very nice restaurant off of the lobby with a lounge. Also has a full service restaurant and bar at the golf course adjacent to the hotel. Beautiful wooed setting with pool and spa. Only negative is that they added a resort fee on at checkout that no one had mentioned when i made the reservation or when i checked in.

"Sadly not living up to potential "

User 15/08/2016

My husband and I stayed one night and played golf at the resort. So many things need improvement here. To begin with, when we wanted a sandwich to go when starting our round of golf, the only restaurant open said they were too busy. The little place called "Wee bites" that is supposed to be for that purpose was closed. Then we asked to use the restroom and were directed by the pro shop to where it was, and it was locked. We found some guy in another part of the resort who told us we'd have to use the one in the restaurant. There was a sign saying no coolers allowed on the golf course, but we took our little one with water in it and no one complained. Good thing as all the water jugs on the course were empty on a 90+ degree day. We saw the cart girl once and were able to buy the elusive sandwiches from her. She was nice. There was confusion at the turn as people were cutting in with no starter to control things. The course itself was nice and greens were beautiful. Once we checked into our room (#726) we found it to be huge with very dim lighting and a bed that sagged about 3 inches in the middle. It had a window air conditioner. There is no elevator and was no offer of luggage service. The bathroom was nice. We needed ice, and there was a room that said vending, ice and laundry. Inside was a washer, dryer, coke machine, and a small rusty freezer that looked like it hasn't worked in years. We went to the main building to ask for ice, and the front desk person sent someone to our room with ice. There was no bag for dirty laundry and no bath mat. There were two paper cups in the room that were not wrapped. There was the standard little Keurig with some coffee. The remote was not programmed to the TV; so had to turn it on and off manually. At breakfast, my husband asked for milk. They said they didn't have any. When complaining, there was absolutely no management on site. The place was run by college kids with no authority to do anything but keep saying how sorry they were. No way we'd ever stay at this place again, and it's a shame because the bones of the place are good. They need some management.

"Amazing grounds, nicely appointed rooms"

JJGoodell, Portland, Oregon 15/08/2016

We really enjoyed our four-day stay at the Resort. The room was clean, well-appointed with a balcony that had a comfortable table and chairs--nice touch. The resort takes dogs and have a nice dog area for them. The complimentary breakfasts were hot with a lot of variety. And the grounds, wow, they are gorgeous. Best of all the place is located very close to the Salmon River Trail and Wildwood Rec Area--both federal parks, which are great for families as well as serious hikers. Finally, the staff was splendid--really felt like they appreciate us! Well done.

"Last night of our trip"

Apert, Houston, Texas 22/07/2016

The hotel and grounds are beautiful. Comfortable bed..nice huge room with balcony and fire place. The bathroom was large with walk in shower. Clean and comfortable. After checking in we walked the trail and then walked across the street to the pub. We had a couple drinks outside. The photo is where we sat and could admire the moutains..Beautiful We also enjoyed the free breakfast. Eggs, sausage..bread. yogurt..fruit..and oatmeal..juice and coffee.

"The Good, The Bad, and The Impractical"

RJay4, Indiana 21/07/2016

Resort at The Mountain was definitely not “average”, but a distinct mix of good, bad, and impractical. THE GOOD As the name implies, this is a resort, not just a hotel. This includes golf, tennis, and a recreation consultant as well as 2 restaurants (1 fancy/expensive, 1 less so). We didn't use most of this, but got some suggestions from the recreation consultant for local scenic drives that were excellent (and not at all obvious without his help). The rooms are well supplied (fridge, microwave, iron, etc.), the staff is helpful, and there is a nice swimming pool. THE BAD The resort is quite expensive, but on top of that we were quite angered by a hidden $15 per day “resort fee” that was never mentioned or included in the up-front price. We were told this fee is to cover all the extras the resort provides. We didn't find out about it until we checked out. This is sneaky, intolerable, and just plain wrong. And then there was The Great Check-In Disaster. On Friday July 15, 2016, around 10:30 a.m., the Resort's computer systems went down. The staff is obviously not trained to cope with a long outage. I am not sure how they handled check-out, but check-in that afternoon was a real mess. People trying to check in were basically told “Our computers have never been down this long before. You can't check in now, and we cannot tell you when you will be able to check in.” They talked for hours about needing a list of rooms that were ready for new guests. How long does it take to make that list? We especially felt sorry for a couple who had a “guaranteed early check-in”, as they had a wedding rehearsal to attend. They were not checked in early. Why couldn't the staff find just ONE clean room? This chaos went on for hours and hours, and numerous guests were getting pretty testy. The worst thing was that no plan and no special procedures had been put in place for check-in, even though there was ample time to do so. No one on the staff was keeping track of who had arrived in what order, which practically guaranteed a mad rush and ugly scene once the crowd was allowed to check-in. Finally A CUSTOMER took it upon herself (bless her) to be in charge of organizing that – going around to everyone, asking them what time they had arrived, and making a list of what order everyone would go in once check-in did commence. It worked beautifully, but the staff was not involved. The big question here is WHERE WAS THE MANAGEMENT? I almost felt sorry for the 2 staffers at the desk, who were under a great deal of pressure, and keeping their cool as best they could in a situation they obviously were not trained to deal with. But the absence of management on the scene is inexcusable. They should have been right out there in the middle of things, answering questions, taking the heat, and organizing the crowd the way the customer did. I guess they were all hiding in their offices somewhere. THE IMPRACTICAL Breakfast does not start until 7:00 a.m. This is at least one hour too late. Although most guests may not eat until after 7, a significant minority will want to eat before then – like skiers headed up to Mt. Hood. Breakfast was decent, but not great – choices were somewhat limited. Also, the showers were strange. Our bathroom had a large shower (no tub), divided from the room by just a single, non-moveable, floor-to-ceiling clear glass pane. This glass covered only about 60% of the shower, with the remaining 40% open. It had a little rectangle cut out of it so you could reach in and turn on the water without getting in the shower. But you can easily guess what happens – even if you position the shower head to spray towards the wall, some water escapes the uncovered 40% as well as the little rectangular hole, and gets the floor wet. This whole setup looked pretty, but was “too clever by half”, and didn't have the utility or functionality of the good old tub/shower with full curtain. The bathroom was very short of horizontal surfaces on which to put things. We were also given no drinking cups in the room, and told that no, it wasn't a mistake. They then provided us with some drinking glasses. In summary, if I needed to stay in this area again, I would take a very hard look at all the other possibilities before I would book another stay at Resort at The Mountain.

"nicest place in Welches!"

volkl156, Park City, Utah 20/07/2016

This is a great location to play golf and relax. It is about a 20 to 25 minute drive from Timberline resort, so be aware of that. Welches is a small town with not much there except a small strip shopping center (with grocery store, pizza place, liquor store, etc.) and not many options for eating out once you leave the Resort. That being said, the Resort is very pretty, and very nice. Not your average Best Western at all. It feels like a resort with some hotel rooms, some cottages, etc. Highly recommend for spring, summer, and fall.

"Great place to stay a few days"

Kluane, Zurich, Switzerland 10/07/2016

Unfortunately, I was only passing through. I could stayed there easily for a few days. Rooms are generously equipped with a patio or balcony and have all amenities. The resort has a pool and tennis courts. The golf course is not far away. The Columbia River Gorge with its many sights can be reached easily and quickly. The restaurant has a good but not too large menu selection. The service is very accommodating. For breakfast, which is included in the room rate, there is a cold and warm buffet.

"Best Western Resort at the Mountain"

Elizabeth G, Hillsboro, United States 07/07/2016

Overall, great hotel/resort and a good "purchase" for Best Western in the Mt. Hood area. Great amenities (3 golf courses, spa, recreation facilities, etc...) full breakfast available complimentary to resort guests. Ideal option for the Mt. Hood Village area for any season or guest dynamic.

"Beautiful resort to stay a night or a week"

Diane L, Franklin, North Carolina, United States 06/07/2016

We were just passing through and stayed one night but we had a beautiful room overlooking the pool. There is so much to do here you could stay a week or more. The room and bedding were luxurious and so comfortable. The staff for the most part was extremely nice and informative. (One must have been having a bad morning) We enjoyed walking around the property and eating a the very nice cafe overlooking the golf course. We then went in to have drink and play some pool. Very relaxing resort.

"Truly a wonderful place to stay, the BEST"

BevB205, Rancho Murieta, California 23/06/2016

The prettiest place we have ever stayed. The grounds are beautiful, with golf on property. Highly manicured. Clean and the beauty can't get much better. private and quiet. Excellent room with big bath rooms. Plenty of parking and a nice drive around the area is also a must. Only wish it was closer to California for another visit.

"Theft In Room"

Paul G, Milford, P 17/06/2016

My wife and I stayed for one night. The location and grounds were beautiful. The mourning breakfast was free but the eggs and oatmeal were cold. There was no orange juice. We left and later that day I got a email from American Express that someone tried to charge $2000.00 at a Target. When she looked in her purse $150 was missing. The only time she didn't carry her purse was when we went to breakfast. Someone with an key went in while we were out. We were 100 miles away when we'd got the email so we didn't report it.

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