Hotel Spaander, BW Signature Collection

🤮 Shameful ‼️ Last night was the worst night I've ever spent in a hotel! First of all, we wanted to admire the view from our balcony, but we got locked out. The balcony door wouldn't open from the outside, leaving us trapped outside—a truly traumatizing experience. But that was just the beginning of what turned out to be one of the worst nights ever. We called reception for assistance, and when they came to help, they immediately accused us of smoking in the room, which was completely untrue. They then asked us to leave the premises—absolutely disgraceful. They proceeded to search our room, violating our privacy in an attempt to find evidence. They found a gram of cannabis from Amsterdam, and, outraged, they insisted on throwing us out, despite it being already 10 PM. After a lengthy discussion, the manager said they would inspect the room later and confiscated our cannabis as if we were mere teenagers. Who do you think you are? The next morning, we had to endure their disdain and lack of understanding once again during a conversation with the manager and a receptionist. The staff is rude, unhelpful, and completely dishonest. Their bad faith and ill intentions were evident, even resorting to outright hostility. I cannot recommend this hotel. The staff is terrible, the decor is outdated, and let's not even talk about the drunk people singing until 2 AM. The worst hotel experience of my life.

So for the good, I don't need to tell you much because those things are in the listing. It's convenient to a ton of great dining and shopping, right on the water, very charming (and recently updated). Some things you won't read in the listing: - Breakfast is overpriced for what you get (IMO) at 17 euros in advance or 19 day-of. - But coffee from the fancy machine in the dining room is free! It has macchiatos, espressos, lattes, etc, and even to-go cups. - The town goes to bed early and wakes up late (must be nice!). We tried to find a place with coffee (before we knew about the hotel freebie) at 8:30 a.m. and the lady at the one open store (a fish shop deeper into town, there to sell to restaurants mainly) looked at me funny, like it was WAY too early for any restaurant to be open or for people to be awake and drinking coffee. But the stores all closed by 6pm and all of the fast-casual or counter service places closed too. Only the pricier sit-down restaurants are open past 6pm. We ate at Thirty5 and it was great. - Trying to get to and from the hotel using GPS was terrifying. I hope our experience was all just related to the heavy roadwork being done in the ONE road that leads to the waterfront. But the road suddenly stops when you get near the water, and there are a bunch of lanes with big metal cylinders sticking up to prevent you driving, and they have red lights on them. We tried everything to move them or to do something to make them go down. You have to drive right up to them and almost hit them, THEN they go down. Once you pass those, you realize you are on a one-lane road. And you're sure you are going the wrong way, but you're not. It fits just one car at a time, and when someone has to pass, the other person pulls off as best they can, though there is nowhere to go really. It's sooo tight between the fence and houses. Then you get past the houses and there are shops, and people are all over the plaza, which is paved in brick, and you panic that you are driving into a crowd of people and clearly cars do not belong here. But you can't turn around. Relax, cars DO come through here, just generally only to go to the one hotel (Spaander), the townspeople and staff bike there. Oh, and your room might look directly onto the street (see my photos). It's really cool and really disconcerting at the same time. Just embrace it, this is part of the small-town experience here!

The hotel's location is great, right in the old, historic area. Part of the hotel is quite old. Our room was modern, and function, but small and reminiscent of a youth hostel, down to the sleeping bag like duvets on the beds, and prison cell looking bathroom. But it was very clean, met all of our needs, and had a good dutch breakfast included. Getting to the hotel is a nightmare, you either hike a good distance from public parking, or time driving to the hotel for the short time the road is accessible (about 15 minutes every hour) , drive through the gauntlet of tourists walking in the road, (I actually walked in front of the car telling people to move for the car- people ignored honks.) The parking lot faces the Isselmeer, the view from the hotel would have been better if the parking lot was not in the view. Would we return? Probably not, but it was an acceptable value and experience.

The hotel is lovely, my room was very nice as well as the very comfortable bed and quilt. My only disadvantage is.. my opinion, a small bottle of water is only left on the 1st day. The food is very expensive here, so we ate out every day and was cheaper than the hotel. But, for the price we paid just for the room was amazing.

Refugees have hotel keys and can enter your room. Not safe. be care full! Because it's a great location. But nobody will help you. It's scary Another guest a woman with a girl got painters in the room during breakfast and all paint over her clothes. RUDE

Room dirty balcony dirty not cleaned balastry dirty noise from air o machines very loud bed mattress dirty worn toilet in bad sta te l

We have just returned from a two night stay at this hotel, and our experience was terrible. The hotel is having extensive refurbishment works done , which appear to have run over into the start of the tourist season that attracts people from all over the world wanting to see the gardens and amazing bulb displays at Keukenhof, in addition to the attractions in and around Volendam itself. We went with an organised coach trip from the UK so did not get to deal with the hotel direct. Apart from the building work that was ongoing, with the usual noise and dust you would expect when you are sharing the hotel with builders and decorators, the view from our room was none existent, just a wall about 2-3 mtr's away from our bedroom window, with a bit of sky at the top. If I had booked the room direct with the hotel I would have visited reception and insisted on moving rooms. Maybe the hotel has different room rates for rooms with views and without views, and if you are considering staying there I would ensure you investigate this before you book. Breakfast and dinner was included in our trip cost, but our dinner offered no choices, other than take it or leave it, and after our first nights experience we decided to leave it and paid to have dinner out on the 2nd night. Breakfast was a fairly chaotic affair with a long wait for a cup of tea or coffee served by one member of staff from a single machine, in fairness to the staff they seemed to be learning on the job with little instruction or help. Hopefully the builders will finish and leave and a decent level of service will return, but I can't recommend this hotel currently based on our recent experience, I've added some photos to highlight the issues raised.

Arrived around 7 pm and had booked reservation through the Best Western site where you are supposed to get 15% discount, welcome drinks, and late check out. Restaurant and bar are closed due to renovations, which are not mentioned in the web site. The pool and sauna were closed due to electrical issues. Did not receive welcome drink. Room was supposed to be a sea view but was a nice view of dumpsters. We stayed two nights. Location in volendam is nice for walking around. I complained via an email and spoke to the clerk on duty; I received no response. Stay away from this place. Breakfast is okay. The staff is nice but the management is unresponsive and I did not receive 15% off my second night, and when I asked about late check out was told it was not possible. Room was marginally clean. Bathroom needed repair.

The 3 nights we spent in hotel Spaander was the last hotel we stayed in before returning home to Australia. The atmosphere was excellent and cleanliness of the hotel was very good. It's position in Volendam was perfect. If the problem with mosquitoes was solved it would have been a five star experience in post covid Europe.

The hotel is great, the staff even better. The Volendam people are rather stubborn but I'm rather used to that being a West-Frisian… However that (in)famous attitude does not reflect in the professional and personal approach from the staff. I will choose Spaander again should I go back to Volendam.

May be the best hotel, of you like to feel a little bit of the old dutch days. And of you are interessed in art, than this hotel is number one in Volendam. Good breakfast and tonight calm. From here, you can reach the small island Marken as well as Amsterdam.

As I told the receptionist this morning at checkout who didn't really seem to care, room 215 is pestered with low frequency noise from the ventilation system. Like sleeping with an idle truck. Further, we did not enjoy standing in line at the, single, coffee machine. You need to rethink the distribution of coffee.

We loved the view from our nice balcony. Interesting old hotell, in the midle of everything in Volendam. Very nice staff and top to sitt outside by the lake for breakfast (in the sun). We will be back!

As a coeliac, getting GF food in the Netherlands can be more difficult than in the UK but this nice hotel - with great views and located in a lovely little village - was able to cater well for me and tried very hard. We had buffets meals at our conference but they had always prepared something seperate for me - Cling film covered rolls at lunch, separate meal served at dinner etc and some GF snacks at coffee breaks. I would not hesitate to stay here again.

I thought the place was beautiful. Unlike some reviews, everything looked neat as a pin. The history of the place is cool and the art on the walls was amazing. The bathrooms were clean and the staff were very friendly, We, ate at a small fishery next door called Palingrokerij J. B. Plat. It was delicious and very inexpensive.

Checked in late Sunday following travel in awful weather. First room was flooded as water had seeped in under window no doubt driven by violent wind. Given new room immediately. Small room with very little storage space for clothes and bathroom stuff. But nice view of sea front. Buffet breakfast with plenty of choice and lovely fresh rolls. Bar staff seemed inexperienced as could not find drink I asked for without asking someone else. Food adequate.

Disappointed apple pie and coffee. Too expensive also Stay away from this place Espresso bar by Brizio te Volendam Fabriek appeltaart, te nat. Niet lekker. No go. Belachelijk geprijsd ook. Er is vast beter in Volendam

Came here for lunch which was part of the tour we did with a cruise. Entree was fish and main was fish no other meal was available .. as I can't eat fish . Toilettes were filthy overflowing with paper and make no concession for people with a disability as toilettes are downstairs steep ones..