Hotel Spaander, BW Signature Collection

We have just returned from a two night stay at this hotel, and our experience was terrible. The hotel is having extensive refurbishment works done , which appear to have run over into the start of the tourist season that attracts people from all over the world wanting to see the gardens and amazing bulb displays at Keukenhof, in addition to the attractions in and around Volendam itself. We went with an organised coach trip from the UK so did not get to deal with the hotel direct. Apart from the building work that was ongoing, with the usual noise and dust you would expect when you are sharing the hotel with builders and decorators, the view from our room was none existent, just a wall about 2-3 mtr's away from our bedroom window, with a bit of sky at the top. If I had booked the room direct with the hotel I would have visited reception and insisted on moving rooms. Maybe the hotel has different room rates for rooms with views and without views, and if you are considering staying there I would ensure you investigate this before you book. Breakfast and dinner was included in our trip cost, but our dinner offered no choices, other than take it or leave it, and after our first nights experience we decided to leave it and paid to have dinner out on the 2nd night. Breakfast was a fairly chaotic affair with a long wait for a cup of tea or coffee served by one member of staff from a single machine, in fairness to the staff they seemed to be learning on the job with little instruction or help. Hopefully the builders will finish and leave and a decent level of service will return, but I can't recommend this hotel currently based on our recent experience, I've added some photos to highlight the issues raised.

Arrived around 7 pm and had booked reservation through the Best Western site where you are supposed to get 15% discount, welcome drinks, and late check out. Restaurant and bar are closed due to renovations, which are not mentioned in the web site. The pool and sauna were closed due to electrical issues. Did not receive welcome drink. Room was supposed to be a sea view but was a nice view of dumpsters. We stayed two nights. Location in volendam is nice for walking around. I complained via an email and spoke to the clerk on duty; I received no response. Stay away from this place. Breakfast is okay. The staff is nice but the management is unresponsive and I did not receive 15% off my second night, and when I asked about late check out was told it was not possible. Room was marginally clean. Bathroom needed repair.

The 3 nights we spent in hotel Spaander was the last hotel we stayed in before returning home to Australia. The atmosphere was excellent and cleanliness of the hotel was very good. It's position in Volendam was perfect. If the problem with mosquitoes was solved it would have been a five star experience in post covid Europe.

The hotel is great, the staff even better. The Volendam people are rather stubborn but I'm rather used to that being a West-Frisian… However that (in)famous attitude does not reflect in the professional and personal approach from the staff. I will choose Spaander again should I go back to Volendam.

May be the best hotel, of you like to feel a little bit of the old dutch days. And of you are interessed in art, than this hotel is number one in Volendam. Good breakfast and tonight calm. From here, you can reach the small island Marken as well as Amsterdam.

As I told the receptionist this morning at checkout who didn't really seem to care, room 215 is pestered with low frequency noise from the ventilation system. Like sleeping with an idle truck. Further, we did not enjoy standing in line at the, single, coffee machine. You need to rethink the distribution of coffee.

We loved the view from our nice balcony. Interesting old hotell, in the midle of everything in Volendam. Very nice staff and top to sitt outside by the lake for breakfast (in the sun). We will be back!

As a coeliac, getting GF food in the Netherlands can be more difficult than in the UK but this nice hotel - with great views and located in a lovely little village - was able to cater well for me and tried very hard. We had buffets meals at our conference but they had always prepared something seperate for me - Cling film covered rolls at lunch, separate meal served at dinner etc and some GF snacks at coffee breaks. I would not hesitate to stay here again.

I thought the place was beautiful. Unlike some reviews, everything looked neat as a pin. The history of the place is cool and the art on the walls was amazing. The bathrooms were clean and the staff were very friendly, We, ate at a small fishery next door called Palingrokerij J. B. Plat. It was delicious and very inexpensive.

Checked in late Sunday following travel in awful weather. First room was flooded as water had seeped in under window no doubt driven by violent wind. Given new room immediately. Small room with very little storage space for clothes and bathroom stuff. But nice view of sea front. Buffet breakfast with plenty of choice and lovely fresh rolls. Bar staff seemed inexperienced as could not find drink I asked for without asking someone else. Food adequate.

Disappointed apple pie and coffee. Too expensive also Stay away from this place Espresso bar by Brizio te Volendam Fabriek appeltaart, te nat. Niet lekker. No go. Belachelijk geprijsd ook. Er is vast beter in Volendam

Came here for lunch which was part of the tour we did with a cruise. Entree was fish and main was fish no other meal was available .. as I can't eat fish . Toilettes were filthy overflowing with paper and make no concession for people with a disability as toilettes are downstairs steep ones..