Hotel Spaander, BW Signature Collection

The location is fabulous, but be warned about the parking situation and the gentleman at reception with very unclear parking instructions. We initially arrived at a traffic control light, but was unable to gain access into the area where we need to go. There was a board, but it was not very clear on what it meant. For a foreigner, it was very uncertain. I called the hotel multiple times, and my call got picked up and then immediately on hold. I called multiple times and the same happened. The gentleman answered once, saying to please hold, and I waited 17 minutes before the call got dropped. We eventually re-rooted and drove to an area close to the hotel and walked to reception to ask how we can get it. He just said we should go park in front of the hotel. There was no access, unless you go through those red lights, and when I asked him about it he pretended to not know what I am talking about. I asked him how will I gain access and he said that the boom will pick up my number plate. He then told me to go. When I got back to the car, I realised he did not even take my car registration number, so had to walk all the wat back to the hotel. Luckily there was a very helpful lady this time. It took us more than 1.5 hours to figure out how the system works to gain access into the hotel parking!! Very dissatisfied with how the gentleman assisted us with not giving us correct information and also not taking calls. There were plenty guests trying to gain access like this, and had to do the same as we did. Other than that bad experience, the hotel was fab. Great location, clean and very spacious.

I came here for 2 nights for sentimental reasons as I stayed here in my youth in the 1980s and enjoyed it. So I brought my husband here and it was so disappointing. The building has a lovely charm to it as it is so old, but that is about the only thing going for it. It is totally geared to tour groups of the elderly. If you're not in a tour, forget any type of good service. Both days there were people sitting around all day playing cards or reading the newspaper and not going anywhere. They were allowed to have breakfast, but we were not. We had actually booked a meal in the restaurant for one night and in advance we were told it was cancelled as it was not open but when we got there, it would be taken over by a tour group. Quite glad now because I didn't really want to give them any more money. The first room we were given was very very dark down steps and was not very nice at all. They reluctantly changed it and although the room was a bit brighter was still not very good. It was right on the front of the hotel so we couldn't open any windows or curtains because everybody would've seen in. It was all very shabby. I couldn't believe the notice on the wall which only allowed coffee and tea for one night. After that, you had to go to reception to buy more. There was no decaf coffee, which is all we drink. We went to reception and were shouted at by the manager who was very rude and said we couldn't have any. Later a younger man who was very nice did give us some. I hope he didn't get into trouble. Can't imagine what it must be like working for that man. Our car was parked out of the back in the car park with limited spaces, so to get to it, we had to go through a corridor out to the patio at the back. In this corridor were lots of equipment, electrical items, dangerous tools etc - basically an accident waiting to happen especially as a lot of the guests are elderly. Photos should show this. I know it's taken me a while to write this review but since visiting I've just noticed that all the reviews since I was there have been negative so obviously my views were not unique. This hotel needs a complete overhaul in particular in relation to the staff and the service.

If you visited this hotel a few years ago and return now, prepare to be extremely disappointed. We chose this hotel because we had stayed here two years in a row and loved its peaceful, luxurious atmosphere by the sea. The breakfast used to be excellent, and the staff was always welcoming and professional. Sadly, this time everything changed. From the moment we entered, the hotel felt old and neglected. The lobby, which once felt elegant and relaxing, was now packed with tables and elderly tour groups, giving the entire place the atmosphere of a retirement cafeteria rather than a luxury seaside hotel. There was also a strong old smell throughout the hotel that made everything feel outdated and poorly maintained. The atmosphere was completely different from what we remembered. The Dutch manager was particularly rude and unhelpful. Our room had no proper windows, and since my partner is claustrophobic, we politely asked for a room change. For nearly four hours, the staff insisted there were no available rooms, despite the fact that we could clearly see free rooms listed both on the hotel's official website and on Booking.com for the same night. Only after a long and exhausting argument did they finally move us. Another unpleasant surprise was that regular guests are apparently no longer allowed to dine in the restaurant because the hotel is transitioning into some kind of all-inclusive/membership concept aimed mainly at retired guests. This important information was never mentioned on Booking.com. When we asked about it, the staff responded arrogantly and said that from next year the hotel would become members-only for this type of clientele. We also paid €20 per person for breakfast, which was a complete disappointment compared to our previous stays. The food felt cheap, low quality, and partly frozen. On top of that, parking costs an outrageous €17.50 per day. This hotel has completely lost the charm and quality it once had. We will never return again, and I honestly cannot recommend it to anyone looking for a relaxing seaside experience.

Check in is terrible! Arrive early and a straight out reply of check in is 3pm and then carries on what he is doing. Ask if we can leave luggage! Had to ask a few times as getting ignored. He says where is luggage. I say here. He then points to a to a room. No , this is where you put luggage. Come back at 3pm to check in. Asks for tax!! No idea why. Gave mr a room Card. Ask enter do we go. He points to that way and up the stairs! The guy couldn't be bothered. Room was lovely and clean. Breakfast was lovely. Reception need to learn manners and act like they want to be there.

Seems this hotel has been taken over by Enjoyhotels. It is no longer a Best Western. Despite the website saying it has a full service restaurant it is not open to independent guests, only booked groups. The staff seem most confused about the change of ownership. We were told to find somewhere to eat in the town despite a huge restaurant only half full!

To start with this hotel at check in wasn't very welcoming. Some teenager barely spoke, never gave us information re breakfast or where the elusive pool was etc. There's no information in the room either. Further contact with the desk proved difficult too as not manned a lot of the time. Very very unprofessional. So,up to the room we go. Tiny room overlooking a courtyard. But the matrass was good as were the blackout curtains. The bathroom wasn't fit for purpose. Tiny again, and the water from the shower leaked through the doors so then all the floor was wet. Breakfast is in a nice room overlooking the lake. On our second morning we were in a hurry , and it was supposed to start at 7 but they were nowhere near ready. Good coffee and bread. Rest okish. WIFI, fab first night then it just wouldn't work at all the second night. And I really needed to use my iPad . Didn't have an evening meal at the hotel, we did go to nearby thirty5 which was fab. Spaander we will never ever return to.

Highly recommend . The room with water view was spectacular. Room, comfortable beds , beautiful decor, coffee machines, and bathroom were top notch. Location was great despite bit of a challenge understanding how to access it;however, with the assistance of kind locals we figured it out. Best location and stay in our 14 days in the Netherlands. Only regret we were not able to stay longer there.

Tried to go for a drink, it was not busy maybe 5 tables out of 30 or so on the terrace. Sat down for c 10 minutes no service so assumed we'd misunderstood and it was order at the bar. Went to bar assured it was table service but given I was there placed order. 15 minutes later still nothing so gave up. Staff then promised service but too late.

I wanted to give high marks to this place, but there were too many reasons not to. The location is fantastic and the sea-side rooms have a great view. The rooms are spacious and comfortable. Parking available for 15 Euro per day is reasonable. The pool is nice and includes access to the sauna. Unfortunately, there are many flaws. The one elevator is creaky and every ride feels like it will be the last. Electrical outlets in the room are outdated, hard to get to and some are loose from the wall. They served us day-old bread at breakfast despite someone there baking fresh bread. The pancakes were also questionable to the day they were made. The cleaning teams clearly do not clean the terrace as the many cobwebs would attest to. The AC in the room cannot be turned off and you have to ask the front desk to do it. My compliments to the front desk team who seem to know these things and make every effort to take care of the guests.

I do not recommend to anyone. terrible attitude of the staff to the guest. boorish attitude. in the room left garbage from the guests who lived before, the remark met with aggression and demanded proof that it is not my garbage. it was terrible.

Some years ago it was a good hotel Right now this horrible HORRIBLE PERSONS WORK THERE THEY DONT SURVE AND HELP THEY CRAY DIRTY cockroaches mold stench and insanely disrespectful attitude. if anyone wants to experience these moments in life choose this hotel it is 1000% horror

The location is great: hotel placed between the water and touristic street. There are a lot of restaurants and interesting shops nearby. The hotel has high service: all staff is very friendly and always open to help. The room was very clean. Also I can say that this hotel is very beautiful on details: many paintings on the walls (some of which are presents from painters, who stayed here). And another one interesting detail: this hotel one of the oldest and most famous hotels in the country. Finally I can say, that it would be pleasure for us to stay here again. Thanks to the staff and owners!

🤮 Shameful ‼️ Last night was the worst night I've ever spent in a hotel! First of all, we wanted to admire the view from our balcony, but we got locked out. The balcony door wouldn't open from the outside, leaving us trapped outside—a truly traumatizing experience. But that was just the beginning of what turned out to be one of the worst nights ever. We called reception for assistance, and when they came to help, they immediately accused us of smoking in the room, which was completely untrue. They then asked us to leave the premises—absolutely disgraceful. They proceeded to search our room, violating our privacy in an attempt to find evidence. They found a gram of cannabis from Amsterdam, and, outraged, they insisted on throwing us out, despite it being already 10 PM. After a lengthy discussion, the manager said they would inspect the room later and confiscated our cannabis as if we were mere teenagers. Who do you think you are? The next morning, we had to endure their disdain and lack of understanding once again during a conversation with the manager and a receptionist. The staff is rude, unhelpful, and completely dishonest. Their bad faith and ill intentions were evident, even resorting to outright hostility. I cannot recommend this hotel. The staff is terrible, the decor is outdated, and let's not even talk about the drunk people singing until 2 AM. The worst hotel experience of my life.

So for the good, I don't need to tell you much because those things are in the listing. It's convenient to a ton of great dining and shopping, right on the water, very charming (and recently updated). Some things you won't read in the listing: - Breakfast is overpriced for what you get (IMO) at 17 euros in advance or 19 day-of. - But coffee from the fancy machine in the dining room is free! It has macchiatos, espressos, lattes, etc, and even to-go cups. - The town goes to bed early and wakes up late (must be nice!). We tried to find a place with coffee (before we knew about the hotel freebie) at 8:30 a.m. and the lady at the one open store (a fish shop deeper into town, there to sell to restaurants mainly) looked at me funny, like it was WAY too early for any restaurant to be open or for people to be awake and drinking coffee. But the stores all closed by 6pm and all of the fast-casual or counter service places closed too. Only the pricier sit-down restaurants are open past 6pm. We ate at Thirty5 and it was great. - Trying to get to and from the hotel using GPS was terrifying. I hope our experience was all just related to the heavy roadwork being done in the ONE road that leads to the waterfront. But the road suddenly stops when you get near the water, and there are a bunch of lanes with big metal cylinders sticking up to prevent you driving, and they have red lights on them. We tried everything to move them or to do something to make them go down. You have to drive right up to them and almost hit them, THEN they go down. Once you pass those, you realize you are on a one-lane road. And you're sure you are going the wrong way, but you're not. It fits just one car at a time, and when someone has to pass, the other person pulls off as best they can, though there is nowhere to go really. It's sooo tight between the fence and houses. Then you get past the houses and there are shops, and people are all over the plaza, which is paved in brick, and you panic that you are driving into a crowd of people and clearly cars do not belong here. But you can't turn around. Relax, cars DO come through here, just generally only to go to the one hotel (Spaander), the townspeople and staff bike there. Oh, and your room might look directly onto the street (see my photos). It's really cool and really disconcerting at the same time. Just embrace it, this is part of the small-town experience here!

The hotel's location is great, right in the old, historic area. Part of the hotel is quite old. Our room was modern, and function, but small and reminiscent of a youth hostel, down to the sleeping bag like duvets on the beds, and prison cell looking bathroom. But it was very clean, met all of our needs, and had a good dutch breakfast included. Getting to the hotel is a nightmare, you either hike a good distance from public parking, or time driving to the hotel for the short time the road is accessible (about 15 minutes every hour) , drive through the gauntlet of tourists walking in the road, (I actually walked in front of the car telling people to move for the car- people ignored honks.) The parking lot faces the Isselmeer, the view from the hotel would have been better if the parking lot was not in the view. Would we return? Probably not, but it was an acceptable value and experience.

The hotel is lovely, my room was very nice as well as the very comfortable bed and quilt. My only disadvantage is.. my opinion, a small bottle of water is only left on the 1st day. The food is very expensive here, so we ate out every day and was cheaper than the hotel. But, for the price we paid just for the room was amazing.

Refugees have hotel keys and can enter your room. Not safe. be care full! Because it's a great location. But nobody will help you. It's scary Another guest a woman with a girl got painters in the room during breakfast and all paint over her clothes. RUDE

Room dirty balcony dirty not cleaned balastry dirty noise from air o machines very loud bed mattress dirty worn toilet in bad sta te l

We have just returned from a two night stay at this hotel, and our experience was terrible. The hotel is having extensive refurbishment works done , which appear to have run over into the start of the tourist season that attracts people from all over the world wanting to see the gardens and amazing bulb displays at Keukenhof, in addition to the attractions in and around Volendam itself. We went with an organised coach trip from the UK so did not get to deal with the hotel direct. Apart from the building work that was ongoing, with the usual noise and dust you would expect when you are sharing the hotel with builders and decorators, the view from our room was none existent, just a wall about 2-3 mtr's away from our bedroom window, with a bit of sky at the top. If I had booked the room direct with the hotel I would have visited reception and insisted on moving rooms. Maybe the hotel has different room rates for rooms with views and without views, and if you are considering staying there I would ensure you investigate this before you book. Breakfast and dinner was included in our trip cost, but our dinner offered no choices, other than take it or leave it, and after our first nights experience we decided to leave it and paid to have dinner out on the 2nd night. Breakfast was a fairly chaotic affair with a long wait for a cup of tea or coffee served by one member of staff from a single machine, in fairness to the staff they seemed to be learning on the job with little instruction or help. Hopefully the builders will finish and leave and a decent level of service will return, but I can't recommend this hotel currently based on our recent experience, I've added some photos to highlight the issues raised.

Arrived around 7 pm and had booked reservation through the Best Western site where you are supposed to get 15% discount, welcome drinks, and late check out. Restaurant and bar are closed due to renovations, which are not mentioned in the web site. The pool and sauna were closed due to electrical issues. Did not receive welcome drink. Room was supposed to be a sea view but was a nice view of dumpsters. We stayed two nights. Location in volendam is nice for walking around. I complained via an email and spoke to the clerk on duty; I received no response. Stay away from this place. Breakfast is okay. The staff is nice but the management is unresponsive and I did not receive 15% off my second night, and when I asked about late check out was told it was not possible. Room was marginally clean. Bathroom needed repair.

The 3 nights we spent in hotel Spaander was the last hotel we stayed in before returning home to Australia. The atmosphere was excellent and cleanliness of the hotel was very good. It's position in Volendam was perfect. If the problem with mosquitoes was solved it would have been a five star experience in post covid Europe.

The hotel is great, the staff even better. The Volendam people are rather stubborn but I'm rather used to that being a West-Frisian… However that (in)famous attitude does not reflect in the professional and personal approach from the staff. I will choose Spaander again should I go back to Volendam.

May be the best hotel, of you like to feel a little bit of the old dutch days. And of you are interessed in art, than this hotel is number one in Volendam. Good breakfast and tonight calm. From here, you can reach the small island Marken as well as Amsterdam.

As I told the receptionist this morning at checkout who didn't really seem to care, room 215 is pestered with low frequency noise from the ventilation system. Like sleeping with an idle truck. Further, we did not enjoy standing in line at the, single, coffee machine. You need to rethink the distribution of coffee.

We loved the view from our nice balcony. Interesting old hotell, in the midle of everything in Volendam. Very nice staff and top to sitt outside by the lake for breakfast (in the sun). We will be back!

As a coeliac, getting GF food in the Netherlands can be more difficult than in the UK but this nice hotel - with great views and located in a lovely little village - was able to cater well for me and tried very hard. We had buffets meals at our conference but they had always prepared something seperate for me - Cling film covered rolls at lunch, separate meal served at dinner etc and some GF snacks at coffee breaks. I would not hesitate to stay here again.

I thought the place was beautiful. Unlike some reviews, everything looked neat as a pin. The history of the place is cool and the art on the walls was amazing. The bathrooms were clean and the staff were very friendly, We, ate at a small fishery next door called Palingrokerij J. B. Plat. It was delicious and very inexpensive.

Checked in late Sunday following travel in awful weather. First room was flooded as water had seeped in under window no doubt driven by violent wind. Given new room immediately. Small room with very little storage space for clothes and bathroom stuff. But nice view of sea front. Buffet breakfast with plenty of choice and lovely fresh rolls. Bar staff seemed inexperienced as could not find drink I asked for without asking someone else. Food adequate.

Disappointed apple pie and coffee. Too expensive also Stay away from this place Espresso bar by Brizio te Volendam Fabriek appeltaart, te nat. Niet lekker. No go. Belachelijk geprijsd ook. Er is vast beter in Volendam

Came here for lunch which was part of the tour we did with a cruise. Entree was fish and main was fish no other meal was available .. as I can't eat fish . Toilettes were filthy overflowing with paper and make no concession for people with a disability as toilettes are downstairs steep ones..