Hotel Spaander, BW Signature Collection, Volendam

The 3 nights we spent in hotel Spaander was the last hotel we stayed in before returning home to Australia. The atmosphere was excellent and cleanliness of the hotel was very good. It's position in Volendam was perfect. If the problem with mosquitoes was solved it would have been a five star experience in post covid Europe.

The hotel is great, the staff even better. The Volendam people are rather stubborn but I'm rather used to that being a West-Frisian… However that (in)famous attitude does not reflect in the professional and personal approach from the staff. I will choose Spaander again should I go back to Volendam.

Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this review
Thank you for staying with us. Glad to see you enjoyed it. We are looking forward welcoming you back!

May be the best hotel, of you like to feel a little bit of the old dutch days. And of you are interessed in art, than this hotel is number one in Volendam. Good breakfast and tonight calm. From here, you can reach the small island Marken as well as Amsterdam.

Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this review
Thank you for choosing to stay with us. Great to see you have enjoyed it! We do indeed have many art works in our entire 140 year old hotel.

As I told the receptionist this morning at checkout who didn't really seem to care, room 215 is pestered with low frequency noise from the ventilation system. Like sleeping with an idle truck. Further, we did not enjoy standing in line at the, single, coffee machine. You need to rethink the distribution of coffee.

Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this review
Thank you for your stay and feedback. Our technician will have a look where the noise is coming from. We are sorry for this. When staying, it was very busy. If you are in a hurry, you can order express breakfast and have a cup of coffee at the bar.

We loved the view from our nice balcony. Interesting old hotell, in the midle of everything in Volendam. Very nice staff and top to sitt outside by the lake for breakfast (in the sun). We will be back!

Mark Lankveld, General Manager at Hotel Spaander, BW Signature Collection, responded to this review
Great to hear, thank you so much. We are looking forward welcoming you back again!

As a coeliac, getting GF food in the Netherlands can be more difficult than in the UK but this nice hotel - with great views and located in a lovely little village - was able to cater well for me and tried very hard. We had buffets meals at our conference but they had always prepared something seperate for me - Cling film covered rolls at lunch, separate meal served at dinner etc and some GF snacks at coffee breaks. I would not hesitate to stay here again.

TeamS16, Reserveringen at Hotel Spaander, BW Signature Collection, responded to this review
Dear guest, Thank you very much for your email and perfect review! We are really glad to see that you had a great experience. We do our utmost to make everyone happy! We would love to welcome you again! Kind regards, Team Spaander

I thought the place was beautiful. Unlike some reviews, everything looked neat as a pin. The history of the place is cool and the art on the walls was amazing. The bathrooms were clean and the staff were very friendly, We, ate at a small fishery next door called Palingrokerij J. B. Plat. It was delicious and very inexpensive.

TeamS16, Reserveringen at Hotel Spaander, responded to this review
Dear guest, Thank you very much for your time and effort to write us a such a nice review. We always like to hear that you enjoyed your stay and that you enjoyed the atmosphere! Concerns the eel smokers; I certainly agree with you. My favorite here in Volendam! Thank you for your recent visit and I hope we may welcome you soon again! Kind regards,

Checked in late Sunday following travel in awful weather. First room was flooded as water had seeped in under window no doubt driven by violent wind. Given new room immediately. Small room with very little storage space for clothes and bathroom stuff. But nice view of sea front. Buffet breakfast with plenty of choice and lovely fresh rolls. Bar staff seemed inexperienced as could not find drink I asked for without asking someone else. Food adequate.

TeamS16, Reserveringen at Hotel Spaander, responded to this review
Dear Miccksw, Thank you for staying with us and for taking the time to write us a review on TripAdvisor. We greatly appreciate all comments made by our guests. How annoying for you to have to move to another room immediately upon arrival in the room! I hope, in addition to the limited space in the room, that you enjoyed your stay and the beautiful view of the IJsselmeer! We are happy to hear that you enjoyed the breakfast buffet! We do indeed have new employees, who unfortunately have not yet been fully trained. But they do their utmost to provide the guests with their drinks. We hope to welcome you again in the near future! Kind regards,

Disappointed apple pie and coffee. Too expensive also Stay away from this place Espresso bar by Brizio te Volendam Fabriek appeltaart, te nat. Niet lekker. No go. Belachelijk geprijsd ook. Er is vast beter in Volendam

TeamS16, Reserveringen at Hotel Spaander, responded to this review
Dear 103pieterr, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations on our appelpie. The apple pie is indeed not handmade in our hotel, but comes from the pastry bakery. What was wrong with the coffee? We will of course have this checked and adjusted if necessary. I hope to have the opportunity to welcome you back to art hotel Spaander! Kind regards, art hotel Spaander

Came here for lunch which was part of the tour we did with a cruise. Entree was fish and main was fish no other meal was available .. as I can't eat fish . Toilettes were filthy overflowing with paper and make no concession for people with a disability as toilettes are downstairs steep ones..

TeamS16, Reserveringen at Hotel Spaander, responded to this review
Dear Medula80, Thank you for taking time to share your experience! I find it very strange to read that you have had no other option than fish. Dietary requirements, allergies etc. are always communicated in advance by the guide! As a result, other options are offered, such as meat. We apologize that this has not been the case! Our adapted toilets are indeed in the basement. But these can be reached by elevator.We apologize for the hygiene on the toilet.The toilets are cleaned several times a day. This probably had to happen again shortly after your visit. You can indicate this at all times at the reception. Then a colleague is sent immediately to clean everything again. I do hope to get the chance to welcome you again as our guetst in the future! Kind regards, art hotel Spaander