Best Western Plus Jekyll Island

Hi oldballcoach, Thank you so much for being a loyal guest and for taking the time to share such a wonderful review. We are thrilled to hear that after many years of staying with us. Your continued support means a great deal to our entire team. We are especially pleased that you continue to find our rooms and grounds well-kept and appreciate our convenient location as a great starting point for exploring Jekyll Island. It is wonderful to know that our staff consistently helps make your visits enjoyable and that you find our rates reasonable as well. We also appreciate your kind reminder about being responsible pet owners. We are proud to welcome guests traveling with their furry companions, and keeping our grounds clean and pleasant for everyone is an important part of maintaining that pet-friendly experience. Thank you again for your continued loyalty and for choosing to stay with us year after year. We are delighted to know you will be returning next year and look forward to welcoming you back to Jekyll Island for another great stay!

Hi Gage113, Thank you so much for taking the time to share your wonderful experience! We are delighted that you decided to stay with us for your extra night and that booking online made the check-in process easy and convenient. It is great to hear that you enjoyed your upstairs room and found it comfortable and welcoming. We are also pleased that you enjoyed our breakfast selection, including the eggs, sausage, yogurt, oatmeal, waffles, coffee, and fruit. Having a good variety of options is important, and we are happy that you were able to start your morning with a satisfying breakfast. We especially love hearing about your chess match at the court outside! Thank you for your enthusiastic recommendation and for encouraging others to give us a try. We truly appreciate you choosing to stay with us and are so happy your visit was a wonderful one. We hope to welcome you back again on your future travels!

Hi Tiffany H, Thank you so much for taking the time to share such a wonderful and heartfelt review! We're thrilled to hear that you and your family had such an enjoyable trip and that our hotel helped make your visit memorable. It's great to know that you appreciated our convenient location and the easy access to nearby beaches, Horton Pond, restaurants, and the playground. We're especially happy that the location worked well for your family getaway with your grandchildren and helped create a fun and relaxing experience for everyone. We truly appreciate your kind words about our team. We're delighted to hear that our staff was friendly, helpful, and able to assist with resolving the booking issue. We know how stressful reservation concerns can be, and we're glad our team was able to help make the process smoother. Your generous recognition of our manager and staff means so much, and we will be sure to share your compliments with them. We're also pleased that you enjoyed our breakfast service and noticed the care and dedication of our breakfast team. Keeping the breakfast area stocked, welcoming, and enjoyable for our guests is something they work hard to achieve, and your appreciation is truly valued. Thank you again for your kind words, and for choosing to stay with us. We look forward to welcoming you, your family, and your grandchildren back for another wonderful visit in the future.

Dear suzan42, Thank you for taking the time to share your feedback. We truly appreciate your review and are pleased to hear that you had an enjoyable stay overall. We're delighted that you enjoyed our pool, complimentary breakfast, and comfortable bed, and that these amenities helped make your visit a pleasant one. It's always rewarding to know our guests had a relaxing experience. At the same time, we sincerely apologize that the room you received did not include the roll-in shower and shower chair you had specifically requested prior to your arrival. We understand how important accessible accommodations are, and we regret that we did not provide the room configuration you were expecting. We appreciate your patience and understanding in choosing to stay despite this inconvenience. Your comments have been shared with our management team to help us review our reservation and room assignment processes so that accessibility requests are handled more accurately in the future. We are committed to providing accommodations that meet our guests' individual needs and recognize the importance of ensuring these requests are fulfilled whenever possible. Thank you again for your valuable feedback and for choosing to stay with us. We are grateful for your understanding and are pleased that, despite the room assignment issue, you were still able to enjoy your time with us. We hope to have the opportunity to provide you with an even better experience in the future.

Dear 767PauL, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that your stay did not meet even the most basic expectations for cleanliness, comfort, and overall quality. We are especially concerned by your comments regarding the condition of the room, including cleanliness and odor. This is not reflective of the standards we strive to uphold, and your feedback has been shared with our housekeeping and management teams for immediate review and corrective action. We also apologize for the issues you encountered with the exterior lighting, grounds, and breakfast offerings. Guest comfort and satisfaction are very important to us, and we understand how these concerns impacted your stay. Your comments regarding the breakfast quality and variety have been noted as we continue working to improve our offerings. We regret that your experience led you to shorten your stay and that the booking process limited flexibility regarding your reservation. We understand how frustrating that situation must have been. Your feedback is invaluable and helps us identify areas where we must do better. We sincerely apologize for the inconvenience and disappointment you experienced.

Dear Don C, Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your stay did not meet expectations and that you experienced several inconveniences during your visit. Please accept our sincere apologies for the issues you encountered with the heating, room odor, telephone, and furnishings. We understand how frustrating this must have been, especially when the room did not reflect what was expected based on the photos. While we're glad our staff was able to assist in getting the heat working, we regret that the overall experience fell short. We also apologize for the confusion regarding your reservation and the difficulty you experienced with the request to adjust your stay. Additionally, we understand your concern regarding the information shared about the bathroom fan and alarm system, and we appreciate you bringing this to our attention. Your comments regarding the condition of the property and areas that still need improvement are very important to us. While updates have been made over time, we recognize there is more work to be done, and feedback like yours helps guide those efforts. Thank you again for your honest review. We truly regret that your stay was not as comfortable as it should have been.

Hi hessmiester, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found your room clean, spacious, and comfortable, and that our location worked well for your visit. We're also glad that you enjoyed the breakfast offerings and that the front desk team made a positive impression. Our staff works hard to provide friendly, helpful service, and it's always rewarding to hear that their efforts contributed to a great stay. It's wonderful to know that you would stay with us again, and we look forward to welcoming you back for another enjoyable visit in the future!

Hi sdm7201, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the property lovely. It's great to know that your second-floor room was spacious and clean, and that the breakfast area added to your experience. Being just steps from the beach is one of our favorite features, and we're glad you were able to take advantage of it. We can't wait to welcome you back for a longer stay next time so you can enjoy even more of everything our location and property have to offer!

Dear christenat2026, Thank you for taking the time to share your experience. We are truly sorry to hear how upsetting and distressing this situation was for you. What you described is understandably alarming, and we sincerely regret the discomfort and frustration you experienced during your stay. Our smoke detection system is designed to ensure the safety of all guests, and on rare occasions, steam from showers can unintentionally trigger an alarm. That said, we fully understand how frightening and invasive it must have felt to have an alarm activated and for emergency personnel to respond while you were in a private moment. Guest privacy and dignity are extremely important to us, and we are very sorry that you felt those were compromised. When an alarm is triggered, local authorities are required to respond as part of established safety protocols. However, we recognize that this does not lessen the emotional impact of the experience you described. We are carefully addressing our procedures and communication regarding the sensitivity of the detectors to help prevent similar situations in the future and to ensure we are handling all responses with the utmost respect for our guests. Please know that we take feedback like this very seriously. Your comments have been shared with our management team as we continue to evaluate our safety systems and internal processes. We genuinely regret that your stay was affected in this way and appreciate you bringing this matter to our attention.

Hi distancetraveler, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a great experience with us. We're especially happy that you enjoyed our unique 2-bedroom suite. As you mentioned, it's the only one of its kind at the hotel, and we're glad it provided the space and comfort your group needed. The layout, with two queen beds in one room, a king bed in the other, and three separate sinks including the additional vanity outside the bathroom really does make it ideal for two families or larger groups traveling together. It's great to know you found it spacious, very clean, and incredibly comfortable. We take a lot of pride in maintaining our rooms and providing beds that help our guests get a truly restful night's sleep. We're also delighted that you enjoyed the breakfast and noticed how quickly our team refilled items. Our staff works hard to keep everything fresh and well-stocked, so your kind words mean a lot. It's wonderful to hear that the location was another highlight of your stay, with easy walking access to a great restaurant and two separate beach entries, plus the relaxing sound of the ocean nearby. That coastal atmosphere is something we're very proud to offer. Thank you as well for mentioning the cleanliness and air quality of your room. We're glad you did not experience any issues and felt comfortable throughout your stay. And of course, we truly appreciate your compliments about our front desk receptionist. Providing friendly and helpful service is very important to us, and we're so pleased that it made a positive impression. Thank you again for your thoughtful recommendation. We hope to welcome you and your family back for another relaxing beach getaway in the future!

Hi Jayjay099, Thank you so much for taking the time to share such a thorough and thoughtful review! We're thrilled to hear that your stay was enjoyable and that our team made such a positive impression. It's wonderful to know that our front desk staff greeted you with warmth and professionalism. Our goal is always to provide service that makes guests feel valued and welcomed. We're glad you enjoyed your room, the comfortable bed and pillows, the spacious layout, and the amenities like the TV and hot shower. It's also great to hear that the hotel's location and quiet atmosphere contributed to a relaxing stay. We appreciate your honest feedback about breakfast and the water offering. Comments like yours help us identify ways to enhance the guest experience, and we will keep them in mind as we continue to improve. Thank you again for choosing to stay with us and for your kind words about our property and team. We're so happy you enjoyed your three-day visit, and we look forward to welcoming you back to another great stay in the future!

Hi C5841HVjeffj, Thank you so much for taking the time to share your kind feedback. We're truly delighted to hear that you and your wife had such a pleasant stay with us. It's wonderful to know that our team made a positive impression and that you found the grounds and facilities to be clean and well-maintained. We take great pride in providing a welcoming environment and attentive service, so your comments mean a great deal to us. We sincerely appreciate your support and hope to have the pleasure of welcoming you both back again in the future for another enjoyable stay. Safe travels, and thank you for choosing to stay with us!

Hi Passenger14088857530, Thank you so much for taking the time to share your experience! We're thrilled to hear that you and your furry friend enjoyed your stay with us and that our King room with a kitchenette met your needs perfectly. It's wonderful to know that you appreciated having a convenient spot to walk your dog and that the bed was comfortable for a good night's rest. We truly value your loyalty and kind words, and we can't wait to welcome you back on your next visit to Jekyll Island. Thank you again for choosing to stay with us!

Hi Explorer0745452538, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great stay with us. It's fantastic to know you enjoyed our clean and comfortable rooms, and we truly appreciate your kind words about our front desk team. They love making guests feel welcome from the moment they arrive. We're also glad you enjoyed the breakfast! We do our best to offer a satisfying start to the day, and it's great to hear it stood out compared to other hotels. As proud supporters of pet-friendly travel, we're delighted that your furry family members were able to join you. It's wonderful that you were able to take advantage of the nearby pet-friendly beaches; being just steps from the shoreline is one of our favorite features too. Thank you again for taking the time to share your experience. We're so happy you enjoyed your stay with us, and we hope to welcome you and your pets back again soon!

Hi V7153Wlheidib, Thank you so much for your kind words and wonderful feedback! We're delighted to hear that our caring and friendly staff made such a positive impression on your stay. They truly take pride in providing warm and genuine hospitality. It's also great to know you enjoyed our beautiful property and found the pool area sparkling and inviting. It's one of our favorite spots to relax and unwind! We're happy that breakfast met your expectations, and we appreciate you mentioning it as part of your overall experience. Your comments mean a lot to our team, and we hope to have the pleasure of welcoming you back soon for another relaxing and enjoyable stay!

Hi carolel5444TM, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that Jessica made such a great impression. She takes a lot of pride in making sure our guests feel welcome and well cared for, and we'll be sure to share your kind words with her, it will mean a lot. It's also great to know that you found your room spotless and the bed so comfortable. We want every guest to feel completely at ease during their stay. We're glad you enjoyed our hot breakfast as well; starting the day with eggs, ham, biscuits, and gravy is always a favorite among our guests. We truly appreciate your kind recommendation and can't wait to welcome you back the next time you're in the area!

Dear D8983PNpatt, Thank you for sharing your detailed feedback with us. While I'm glad to hear that you enjoyed our clean rooms, comfortable beds, and great location, I want to sincerely apologize for the frustrations you experienced during your stay. I'm very sorry that the air conditioning in your room was not working properly and that this caused you a restless night. I also regret that you were initially assigned a second-floor suite, which created additional difficulty for you with your knee. Your comfort and safety are very important to us, and I understand how this situation prevented you from fully enjoying your trip. I'm also truly sorry to hear about the interaction you described with our evening team member. We expect our staff to treat all guests with patience, respect, and empathy, and I apologize if this was not the case during your stay. Your comments will be reviewed with our team so we can ensure we handle situations like these with greater care and understanding moving forward. Regarding your bill, please don't hesitate to reach out to our front desk or management team directly so we can review the charges and make sure everything is accurate. We greatly appreciate you noting the positives of your experience despite the challenges, and I hope you will consider giving us another opportunity in the future to provide you with the comfortable, stress-free stay you deserve. Safe travels, and thank you again for your honest feedback, it helps us improve.

Thank you so much for your wonderful review! We are so glad you enjoyed your stay with us and we appreciate you taking the time to share your experience. We are so proud of the positive changes since becoming a Best Western Plus. Our staff works hard to keep the property pristine and ensure our guests feel at home, so your kind words mean a lot to us. We are delighted your found your room clean and comfortable and that you enjoyed our breakfast offerings. We hope to welcome you back to the "hidden jewel" of Jekyll Island soon!

Hi Mary G, Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you had a great time during your stay with us. It's wonderful to know that the check-in process was smooth and that our team was able to accommodate your early arrival, it's always our goal to make things as convenient and welcoming as possible for our guests. We're also so glad you enjoyed your clean and spacious room, as comfort and cleanliness are top priorities for us. Your kind words mean a lot to our entire team, and we're thrilled we could help make your visit enjoyable. We truly appreciate your choosing to stay with us and look forward to welcoming you back for another great experience in the future!

Thank you for sharing such a positive and detailed review! We are delighted to hear that we exceeded your expectations. We take great pride in maintaining a clean and comfortable environment for our guests, and your feedback confirms that our efforts are worthwhile. We love hearing that the full kitchen was a game-changer for your stay and that you enjoyed the easy walk to the beach. The pool is a favorite spot for many of our guests, and we're so glad you were able to relax there. We look forward to welcoming you back for another great stay in the future!

Dear sarasmom, Thank you for taking the time to share your experience with us. While we're truly disappointed to hear that your stay did not work out as planned, we greatly appreciate your detailed feedback and the kind words you shared about our staff and certain aspects of the property. We are sincerely sorry for the issues you encountered with the musty odor and moisture in your room. Your comfort and well-being are our top priorities, and we understand how this situation made it difficult for you to enjoy your time here. We are grateful to our front desk associate for responding politely and promptly, offering an alternative room and even checking for availability at our sister property. Although we wish we could have provided a resolution that met your needs, we respect your decision and are glad we could quickly process your refund. We're also pleased to hear you found the kitchen area, living space, and bathroom to be nice, and that you noticed the friendly and active atmosphere around our pool area. Your comments about the odor and moisture have been shared with our maintenance and housekeeping teams so that they can investigate and address the matter thoroughly to prevent future occurrences. We truly hope you might consider giving us another opportunity in the future so we can provide the comfortable, welcoming experience we strive for with every guest.

Hi Brenda R, Thank you so much for sharing your wonderful review! We're thrilled to hear that you and your husband had such a great time with us. It sounds like you made the most of your island getaway from enjoying the beautiful, clean beaches to relaxing by our well-kept pool area. We're especially pleased to hear that our team helped make your stay even more enjoyable. Providing warm and attentive service is something we take great pride in, and your kind words truly mean a lot to us. It's great to know you found so much to see and do on the island and we completely agree about the sunsets! There's nothing quite like the view at the end of a perfect day. We're sure your photos are just as stunning as the memories you made! Thank you again for your kind words and for choosing to stay with us. We can't wait to welcome you both back for another visit filled with sunshine, relaxation, and more unforgettable sunsets.

Dear Vacations51844741034, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we regret that your stay left you feeling dissatisfied. We aim to create a welcoming and comfortable environment for all our guests regardless of age or background and we're disappointed to learn that the atmosphere did not resonate with you. Guest comfort, safety, and satisfaction are always top priorities for our team, and we strive to accommodate a wide range of travelers, including solo guests, families, professionals, and seniors alike. Your comments about breakfast and the overall vibe have been noted. While many guests enjoy our complimentary breakfast offerings, we understand taste and expectations can vary, and we'll certainly review your feedback with our team to explore where improvements can be made. We also want to acknowledge the strong language used in your review. While we appreciate honest feedback, we hope future comments can be shared in a constructive manner to better help us understand and address specific concerns. We wish you all the best in your future travels and thank you again for your candid input.

Hi Inspire57493976166, Thank you for choosing to stay with us and for sharing your feedback! We're delighted to hear that you and your family enjoyed your time here and that you found your room spacious and comfortable. It's also wonderful to know that our staff made a positive impression with their kindness. We sincerely apologize for the inconvenience regarding the early check-in. While we always try to accommodate such requests, sometimes availability or prior bookings can affect timing, and we regret that we weren't able to meet your expectations on this occasion. We appreciate your understanding and your overall positive outlook despite this hiccup. Your willingness to stay with us again means a lot, and we look forward to welcoming you and your family back in the future.

Hi vincer833, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was accommodating and helpful, and that your King Suite was both perfect and refreshing so much so that you chose to extend your stay. That's one of the highest compliments we could receive! It's great to know you found the property clean, quiet, and conveniently located near the beach. We're also glad the overall environment helped you relax and enjoy your time with us. We do appreciate your honest feedback regarding the carpets and sofas. Your comments have been noted and shared with our housekeeping and maintenance teams so we can address those areas promptly. We're always looking to improve, and input like yours helps us do just that. Thank you again for staying with us. We look forward to welcoming you back the next time you're in the area!

Hi 101lueannm, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that we met your expectations and more from the clean and comfortable space to the walk-in shower, plush bedding, and cold A/C. We're always happy to hear when guests feel right at home, and your kind words truly motivate our team to continue delivering that level of quality and comfort. We're also glad you enjoyed the pool and our daily breakfast, it's always our goal to provide a relaxing and refreshing experience, and we're delighted everything from the amenities to the hospitality of our staff made your stay even more enjoyable. Thank you for the recommendation, it means the world to us! We appreciate you choosing our hotel and look forward to welcoming you back whenever your travels bring you our way again.

Hi P8172QPmichelleh, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and truly appreciate your kind words about our staff. It's always our goal to make every guest feel welcome and well taken care of, so knowing you found our team friendly and helpful both over the phone and in person means a lot. We're also glad you enjoyed the convenience of our location being just a couple of miles from Driftwood Beach and the fishing pier makes it easy for guests to explore some of the best that St. Simons Island has to offer. It's wonderful to hear that our suite layout suited your family's needs as well. Yes, when we say “suites,” we mean it two separate bedrooms, a spacious living area, and a layout designed with families in mind! Thank you for noting the renovations too. We've been working hard to upgrade features like windows and furnishings to enhance comfort and functionality for our guests, and we're thrilled you noticed. We appreciate your feedback on breakfast. While we offer a selection designed to get your day started, we understand it may not have met all expectations, and your comments are helpful as we look at ways to improve our offerings. Thank you again for your thoughtful review and for staying with us. We hope to welcome you and your family back again soon for another relaxing visit to the island!