Best Western Plus Hotel Wilkes Barre Center City, Wilkes-barre

Don't order food at this hotel; the staff aren't trained in basic food safety. Coffee creamer for a business meeting was served in syrup dispensers. No way to maintain proper temperature in these glass containers. When I asked for fresh, properly chilled creamer, the staff just added more creamer to the tepid creamer. Food poisoning anyone? This is the place to contract it.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear travellots47, We are sorry that we caused you so much concern. We do have, however, an excellent food safety record. By the way, the creamer used is the shelf stable kind, that gets served from the fridge directly onto the table. Warmest Regards, Gus Genetti

We stayed for one night as we were attending an event at the Kirby Center. The location is perfect..less than a 5 minute walk. I was disappointed in the lobby-or lack of one. The check in area is centered in a hall close the the elevators. I didn't notice any public area. There was not a chance for early check in, so we decided to go outside for lunch. Be prepared for some culture shock. There were many vagrants about and while they were not being aggressive, it was disturbing to see so many folks living at this level in a small area. There are a few restaurants to choose from, so we settled in for lunch, as we had 2 hours to kill. Finally went back for room and went up to 4013. The room was very nice, with 2 queen beds and a nice TV,desk, arm chair and ottoman. WI-FI worked right away. I was surprised to find a refrigerator and some free bottled water. The bathroom was up to standard however the shower head was wonky causing some leakage. There was no odor in the room and A/C functioned quite well. My husband took a dip in the pool which he said was sparkling clean. The next morning we had the included breakfast buffet. Although the restaurant decor was unusual, the offerings were fine. As for hotel staff, they were all pretty nice and efficient. Another plus is that since staying in hotel, our parking was free. It was a nice lot, well lit and camera security. With some updates in the ground level, this hotel could stand out.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear neelique, Thank you so much for taking the time to review our property. We are happy to know you enjoyed your stay with us. Please come again, soon! Warmest Regards, Gus Genetti

Booked into room September 12, 2018. Went to room and found the Bathtub had mould all around the tub. Asked to be moved. Second room, found less mould, but still mould. Then looked at the tub itself. IT WAS VERY DIRTY....running your hand over it, you could feel the dirt and the powder cleanser, which was never rinsed. I would absolutely not use this tub or shower. Called for another room and was told there was none available and I offered to pay for an upgrade. Front desk said it would be $500 for a Junior Suite! Asked to speak to the Manager. Manager not in until the morning. Asked to speak to the Assistant Manager and he said that he was the Assistant Manager, but he didn't have time to come up and examine the room. Had no choice but to stay. Called Best Western.com and complained to Customer Service. The lady I spoke to was horrified. This Hotel had the nerve to post a FOUR AND ONE-HALF STAR RATING, and you couldn't even have a shower. Not that this was not bad enough but NEITHER Televisions in the two rooms showed a clear picture. It was all snowy, like it was the 1950's. This shouldn't even be a PLUS Best Western. This is the last time I'll ever stay in ANY BEST WESTERN. Heard nothing from the Manager. Went to front desk in the morning and they said she doesn't come in until 10am. So she's not here in the evening, night or the morning. What's left? Guess she just waits for all the guests to leave!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Shirleys73, Thank you so much for taking my telephone call this morning. Let me begin by extending once again to you our sincere apology for the condition of the bathroom. Obviously, our housekeeping supervisor failed to inspect all rooms that day. We are beyond embarrassed about the situation you encountered as this is not a portrayal of who we are and what we stand for. The TV has already been fixed (a cable was loose), and both housekeeping and front desk staff have been met with. We are glad you brought this problem to our attention and are looking forward to hosting you again. Sincerely, Tabitha Inman, Rooms Division Manager & Staff

To sum it up EXCELLENT STAFF!!!!! But very old fashioned decor'. Breakfast was GREAT!!!! Chef will give you a morning smile even if your not a morning person! Safe place to rest your head. Need bigger parking lot. Pool area needs to look appealing but cool to kick your feet in the water. The poolside wedding set up wasn't nice. Late night restaurant options were not good....all the good food was closed by 10 pm on a Saturday night.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear allsmiles713, Thank you so much for taking the time to write a review and for recognizing our hard working staff. We will make sure to pass on the compliments. Warmest Regards, Gus Genetti, Owner

We stayed for 3 nights. Upon check in Jeff was at the desk. He was friendly, polite and knowledgeable Jeff was especially good when it came time to handle a difficult situation with another employee, Rebecca was loud and rude and very discourteous during a very busy check in time. Jeff handle it all well with ease. Kudos to Jeff. And he even apologized again later when he saw us that evening. Our rug should have been better vacuumed before we checked in. I moved the curtain and left the rug in view full of the dirt but still the next day it was not done and I needed to ask for it to be done, which it was. We were disappointed our room did not have any chair other than the desk chair and the desk had no lamp near it. Thankfully it had a fridge and a microwave but no place but the bed eat (or one at the desk chair ) The furniture seemed to be a hodge podge of pieces similar in color. The bathroom was very nice except for the ugly light fixtures. The breakfast was ABSOLUTLEY THE BEST EVER ANYWHERE!!! The staff was wonderful too! The restaurant decor was ridiculous ! Indescribable ! The entire room needs an interior designer renovation. I would not eat dinner there because I couldn't eat 2 meals a day in the same ugly place. Would I go back? Yes, because the staff really took care of the guest.The pool was the cleanest pool I've ever seen. The location was good too, free parking too

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear NYAnge53, Thank you so much for staying with us. We are happy to know you enjoyed your stay overall and our breakfast. We are happy to let you know that we are under extensive renovations, and that our restaurant will reopen next year with a full new design. We are looking forward to hosting you again. Warmest Regards,

We were delighted with our visit to BW Genneti! The room and beds were very clean and comfortable. The entire staff was welcoming, friendly and helpful! Even our dog was welcomed with a gift bag! We enjoyed relaxing by the beautiful pool in the evening and appreciated the convenient, FREE parking. But the best part was the delicious free breakfast buffet, with made to order omelettes, and all sorts of breakfast delights including great coffee!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Marge T, WOW! Thank you so much for your wonderful review! We are so happy you and your four-legged friend enjoyed your home away from home. Please visit us again, we are looking forward to hosting you.

I have spent one night or two nights at BW Genettis in Wilkes-Barre, from the moment I check in..I am greeted as if I am a family member. The staff is wonderful, Simone is by far the best!! In my line of work I need time to get away and just breathe, and staying here I can do just that.! My room is clean, fresh and welcoming. Housekeeping is wonderful. I will be staying again soon.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Michelle S, Thank you so much for your warm comments and compliments to our staff members. We will make sure to pass those on. We appreciate you staying with us and hope to see you again in the near future!

This by far was the best hotel stay I've experienced the hospitality was outstanding and the room was super great. The breakfast was tremendous and the restaurant staff was extremely polite and courteous. Alonso was a great host greeting me and offering me a variety of choices on what type of eggs or breakfast items I loved it I would visit stay at BEST WESTERN ANYTIME, THANK FOR MAKING ME FEEL WANTED AND WELCOME

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Anthony S, WOW! Thank you so much for your wonderful review and your 5-star rating. We are happy to know our staff made you feel at home. We are certainly looking forward to hosting you again.

We stayed at this hotel to attend the Sweet concert at the F.M. Kirby Center last July and we had a wonderful time. The hotel is old and rather historic. One can tell that it was once a sizable convention center. Now its convention facilities seem more directed at hosting private parties. It would be really something to see this place fully in action. In any event, the rooms were clean and well maintained, and the breakfast was out of this world fantastic! The Kirby Center, coupled with this hotel, makes for a wonderful entertainment experience. I will definitely keep my eyes open for future shows and next time I will make a special point to have dinner in the restaurant given the high quality of their breakfast service.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear James L., Thank you so much for your splendid review of our hospitality services. We are so happy you had a good time and enjoyed your stay with us. By all means, try the restaurant on site, but make sure to reserve a table as it gets really crowed on event nights. We are looking forward to welcoming you back again!

I stayed at this hotel for my Uncle Wedding. I loved everything from the staff to the food to the music to the outdoors. I do plan to come and stay again very soon. I really love the complimentary breakfast.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear cahoeregina, Thank you so much for your wonderful review and for giving us 5 stars! We are happy you enjoyed your stay with us and are looking forward to welcoming you again!

Clean. Comfortable. Delicious breakfast. Secure parking. Directly across the street from the police station. Free bottle of water in room. The pool looked s little small but appeared to be clean. We did not visit the fitness room, so I'm uncertain about that.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Mamakinmaine, Thank you so much for your wonderful 5-star rating. We are happy you enjoyed your stay with us. Please come and visit us again!

We went there for a show. The show was at 7:30. We figured 5:30 was good , as venue was 5 minutes away. Made a reservation. When we went to desk to be seated, there was no one there. Waited a full 5 minutes before we asked the bartender how we get seated. He said Michael will seat us soon. Michael seated us shortly there after. We ordered our food, and there was Michael there to take our order! We waited a full 45 minutes for our soup and salad. Delivered by Michael! By the time our main course finally came, it was 6:50. Now we are pushing our food down so we had time to hop back to the room, then get to the theater in time. as the place was only 1/2 full, I found this very unacceptable. The food was bland and salty. On the plus side, the room and the people were very pleasant. When we visit for the next show, we will stay there but certainly not eat there.

We chose this place because they allowed us to bring our dog and because it was close to where we needed to be - It is an older hotel, but but don't be discouraged by this - our room was updated and was very nice, clean, and the beds were comfy -- the AC unit was loud and kept turning on and off during the night (annoying) but that is my one and only complaint - Every person we interacted with during our stay was friendly and accommodating..The front desk person even printed out directions to a Kielbasa Festival for us (it was a fun event, too!) ..and when I needed a new hair dryer it was brought up to me in 5 mins. The restaurant is oddly decorated, but the food was excellent and service phenomenal ...and we liked that we could just walk downstairs to it for a nice dinner- Breakfast is included and it was also very good (real eggs, not the ones from a carton)! I walked my dog only when it was light and had no issues at all with the downtown area-- In fact, two minutes from the hotel is a place called Riverfront Commons- an absolutely gorgeous park.. I travel to this area a few times a year and would definitely stay here again.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear RGS50, Thank you so much for your wonderful review! We are happy you enjoyed our customer service and our stay with us. We are looking forward to hosting you again in the near future.

We stayed for one night on a road trip. Our room was reasonably clean, but not really inviting as it felt dark and cramped. It was OK for one night - really would not have wanted to stay longer. The other areas of the hotel we saw need renovating and the lifts are in need of a darn good clean. The check-in receptionist was very curt when I asked about wi-fi, she snapped "I'm getting to that" and seemed disinterested in general. Pluses are free parking for guests on site and the hotel is very close to Wilkes-Barre's centre square.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Scopes1, Thank you so much for your time in reviewing our property. We apologize for the receptionists curt answer, we pride ourselves in great customer service. Indeed, we are currently under renovation and are looking forward to the finished results. We would be happy to have you as our guest again and can't wait to show you all our improvements.

We had driven all day, trying to get out of the stormy weather, when we stopped here. We had a coupon from the hotel brochure they have at rest stops and the CAA/AAA book had a good review. The service was excellent -- friendly, helpful, efficient. It was clean. The room smelled very musty and was hot. We put on the a/c but that air had a strange smell to it, so turned it off and opened the window to get some fresh air. The AC/Fan unit is also very loud. I happened to have my own battery operated fan in the car which I brought in to use. It is definitely older and perhaps the smell is because of the heat, humidity and old carpets. did see some evidence of more recent renovations, so perhaps they are in the process of renovating the facility. Other than that, it was comfortable. We didn't actually swim in the pool, but it looked inviting. Note: The following comments are not the hotel's fault, but should be a concern of the town. At night, it's not a particularly desirable neighbourhood and we were uncertain of safety outside (we were two women and had wanted to walk around after driving all day). The public square nearby is not well lit and only the main street in front of the hotel has adequate lighting at night. This attracts denizens -- drunks, and we were approached by men staggering across the road. There was no problem and they weren't aggressive, but we decided to stick to the area right around the hotel. The downtown seems to need upgrading badly. We previously stayed in a Motel 6 in Harrisonburg, VA, which was cheaper and the room was much newer. You do get a full hot buffet breakfast at this place, so that was why we decided to stay here and not Motel 6. The Oyster restaurant is a sweet looking place. The guest information in the room had a menu for the restaurant, however when we went down there, the bartender informed us that he normally didn't make hamburgers (on the guest menu but not the regular restaurant menu) at 8 p.m. He did oblige us however and the hamburgers were tasty and a lot of food.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Sally R, Thank you so much for your review and for your comments about our service. Yes, you are 100% right: the humidity is killing us this year and all the added rain does not help one bit. We have already started with carpet replacements - one room at a time is a long process. We hope you will give us another chance and are looking forward to hosting you again.

Excellent breakfast - easy check-in - comfortable beds and room. Pleasant staff- excellent service when booking with Simone. Would stay again during future visits to the area. Great location to downtown.

After an extended weekend with friends,stayed here for quick access to early morning departure. Property is older,but nicely and recently refurbished. Staff was polite and efficient when I did late evening check-in. Great low rate on Priceline. In my experience,a Best Western property is always a consistent-quality, good-value option. Room was clean, modern, ...with new flatscreen tv. Comfortable,firm king bed with fresh pillows. Spotless bath. Had a great nights sleep. Then enjoyed fast FREE buffet breakfast in hotel dining room. Excellent value. Very pleasant experience. Highly recommend.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear BlackIrishBuddha, Thank you so much for you 5-star review. We are happy you enjoyed your stay with us. Please come back to see us again soon! Warmest Regards, Gus Genetti, Owner

Great hotel, lots of attention to detail .I was driving a pickup truck towing a trailer and was very happy that they have an offsite lot close by to accommodate oversize vehicles. Room service from the onsite restaurant was excellent. Highly recommended.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear MattBart3975, We are so happy you stayed with us. Thank you so much for giving us a 5-star review. We appreciate it very much. Hope you had a safe trip home and that we get to welcome you again in the near future. Warmest Regards, Gus Genetti, Owner

Decided to give this review after reading previous comments regarding the loud thumping music that went on until 2 am a few weeks ago. Yes 2am ! I called down to the desk shortly after midnight to ask when it would end and they said the party was booked until 2. Mr. Gennetti knew this was happening …why does he say there's an 11pm noise cut off ? Why would a hotel do this to their guests?

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Rosetree60, Thank you so much for your review. As previously stated, the one single event we had here that lasted until 2 am was indeed a poor choice. I (Mr. Genetti) was not informed of the party and am as appalled as you are. After investigating the unfolding of the events it turned out that a very ambitious, but new employee in our sales office was not fully aware of our night time noise policy and agreed to book a party until 2 am without consideration of the hotel. By the time we realized the conflict, the contract was already signed. A retraining of all staff has already taken place in this matter. We sincerely apologize for any inconvenience this error and lack of judgment has caused to all our hotel guests.

Worst hotel in years. The hallways smell, the room smells and as I write this, I am being serenaded by a music from the party room just below my window - even more egregious considering I reqested a room in a quiet area when I made thee reservation!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Oracledelphi, Thank you so much for taking the time to review us. Since you are anonymous and we don't know in which room you stayed and when, we would like to speak with you in person. If you can, would you please contact me? Thank you so much! Gus Genetti - 570-239-4581

I love this hotel and it's proximity to downtown and Wilkes University. Second time I stayed in this hotel and it never dissappoints. Breakfast is over the top! The only negative thing I can say is they need more parking at the hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Guest, Thank you so much for your 5-stars! We are looking to welcoming you again!

Great rooms. Clean and spacious. Well located. Front desk staff friendly and efficient Bar staff unpleasant just felt he was looking for a tip. Coupons givin to us for free beer or drink just good for Corina light not anything good or a real beer. Did not have dinner since bar service was unpleasant and nothing really for vegetarians unless you like eggplant. If you are looking for a nice clean quiet room with breakfast this is a good choice

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Monique L, Thank you so much for your review. We are happy to know you enjoyed your stay with us and will make sure to pass on your compliments to our staff. While the restaurant is independently owned and operated, we appreciate your feedback on it as well and will make sure to pass it on to the owner. Please come again.

We stayed at the Best Western Genetti as a last minute option after Hilton overbooked and wouldn't honor our reservation. They were gracious, friendly, clean and very accommodating! We stayed in room 7001, the New York style suite. It was clean, the bed comfortable, and the staff was friendly. We made several more reservations there for the upcoming months. Highly recommend this hotel for anyone going to the area!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Matthew E, Thank you so much for your 5-star rating and your wonderful comments. We are happy to have you as a Best Western Rewards member and guest in our hotel and are looking forward to welcoming you again soon.

Everything was very good. It is an older but remodeled hotel. But with an older hotel the walls are thick, so it is quiet. The room was clean and the beds were very comfortable. In a nice location downtown with good restaurants a short walk away. It is a short walk to the bridge by the Susquehanna River. We took our bicycles and enjoyed biking for miles on the path around the river. There was a storage room for our bikes. Mohegan Sun casino is a short drive where there is entertainment too. The staff is great, especially

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Mrssacker, Thank you so much for wonderful review and for giving us 5 stars. We are happy you enjoyed your stay with us and the surrounding area. We will make sure to pass on your compliments to our staff. Please come again soon!

The only reason for the three points is the friendliness of the people at the front desk. Stayed for one night. The room and interiors could truly enjoy a clean coat of paint. Could not wait to checkout.

Everything was very clean! Great breakfast. We stopped without a reservation while on a trip to Maine. Everyone was very nice and we would stay there again if we are ever in the area. I have not stayed in a Best Western before but it is now in my list of places i will stay.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear TammyB198, Thank you so much for your 5-star review. We are happy we are now on your list of places to stay and are looking forward to welcoming you again!

The BW+ Genetti Hotel and Conference Center is an older hotel (that has been remodeled) located in downtown Wilkes-Barre. They had a gracious, helpful staff at check-in. Room was very nice but a bit cramped for four of us. Great breakfast in hotel restaurant - real bacon! Parking was a bit tight because the place was full. We would definitely stay there again. Reasonably priced.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Jschrier, Thank you so much for taking the time to review our Hotel. We appreciate your kind comments about our staff and will make sure to pass them along. We are looking forward to hosting you again, soon!

My family and I were booked here because my niece was getting married. We read all the reviews online, and looked at the pictures online of the hotel rooms. We thought that it was perfect. The staff was very nice at the front desk. But, once we went to our rooms, it was not the hotel we expected it to be. The rooms were dirty, hair on the bed and looked like the room had not been vacuumed in years. The refrigerator was covered in dust along with the rest of the furniture. My husband dropped something on the floor and he bent over and looked under the bed and there was trash and old candy under it. and under the beds were never cleaned. It was by far the dirtiest hotel I have ever been in. Also, the clientele was just as bad, very shady looking people. And, the Oyster Bar looked like a strip joint. I have stayed in Best Western before and they were beautiful. This one not so much.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Kcb1969, You are certainly right on both accounts. We are a Great Hotel with a Great rating. We have been ranked either one or two out of 20 Wilkes-Barre Hotels in the past 3 years on TripAdvisor. We have had hundreds of past guests sing our praises, if I may paraphrase; "Best Hotel, Breakfast, Staff and Service". Unfortunately, for whatever reason, the housekeeper for that room did not do even the basic daily cleaning that day. In addition, the room should have been inspected, as we inspect every guest room before checking in a new guest. For that, we sincerely apologize. A very regrettable occurrence. It's unfortunate that we were not able to make amends by assigning you any other room which we believe would have met or surpassed your expectations but, understandable, you left immediately without checking us out further. I probably would have done the same. There is never a redo to making a first impression. No fault of yours but certainly Shame On Us for having a room offered to a guest in that condition! We also sincerely apologize to the Bride who, I'm sure, was caused much angst on her wedding day regarding this situation. We will be contacting her soon to make amends. Best regards, Gus Genetti, owner

Parking for check in was a bit of an issue but everything was great after. The desk clerk (Jeff) was helpful and efficient. The room was up to date and clean. Enjoyed the soaps and shampoo. Fridge, micro, work space and strong internet. Beds were nice and the room was quiet. The morning breakfast is a VERY full buffet. All in all a good stay.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Jeff R, We are so happy to know you were pleased with your stay. Thank you for taking the time to review us. Please visit us again!

I planned to stay here based on good promotional rate. Based on the poor appearance of the lobby I asked to see a room before I committed to staying. The room decor and bedding was old and outdated. The hallway was slightly dark and the elevator was scuffed and slightly dirty. I therefore decided not to stay here.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Flintstone 1234, Thank you so much for going through the trouble to write a review. We so wish you would have stayed with us. Yes, traditional decor is not everyone's cup of tea, it does give however a homey feel. We apologize that one of our housekeepers used the wrong cleaning liquid for the stainless steel, leaving streaks behind. They are all shining now. - You would be proud of us. :)

The Good: Breakfast was great, the room was clean, the bed was firm. The Bad: The room key cards NEVER worked so every time we left our room, someone had to come up and use some unit to let us in which took 5 to 10 minutes each time. This was really bad Sunday morning because none of the desk staff could get us in and we waited over half an hour. (We did get a $25 gift card to use at our next stay but doubt we will use it) The UGLY: At 7 pm a loud band with a louder bass started thumping outside! This continued at an extremely annoying volume until 12:45 am. Come to find out the hotel had rented out their event center for a birthday party!! At what point do the guests' comfort and inability to sleep become a priority to this hotel?

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Acook38, Thank you so much for taking the time to review our property. We sincerely apologize for the non-working key and are happy to know you were reimbursed for your troubles. As in regards to the noise: We do have a policy of loud noise needing to end by 11:00pm. Why it wasn't enforced that night is something we earnestly need to look into. The comfort of our guests is of utmost importance to us and we want to extend our sincerest apology to you. If you want to give us more insight, please feel free to contact me personally at the Hotel: 570-823-6152. You may ask either for me, or my assistant Tabitha. Thank you so much.

The workers were the most hospitable people I have encountered on my 24 day cross country trip. We are staying in a different hotel every night. This hotel has great value. The pool is small and located outside but at least it's there. The have a Morning breakfast that is offered but I missed it. We even had to have contacts shipped to the hotel and it made it there in time for our arrival and the hotel staff made sure it got to us. That was awesome!! Well done Best Western!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Nyree C, Thank you so much for your compliments! We are happy to know that you enjoyed your stay with us so much. We are looking forward to your next stay.

Clean, comfortable, quiet room. Great amenities, nice pool. Very friendly and helpful staff. That would've been enough for me, but—wow—the breakfast! Served in the fancy (well maybe a bit gaudy) Oyster restaurant, this breakfast rivals those served in $300/night hotels. Loved the eggs, bacon, potatoes and sausage. Really loved the great selection of fruit. There was a whole lot more, too. This is one of the best hotels, at this price, I've ever stayed in. Congrats to owners, management, and staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Joe58156, WOW! Thank you so much for your kind words and compliments to the staff. We will make sure to pass them on. Looking forward to hosting you again...

There is nothing this hotel doesn't do well. Nothing. Rooms are clean, common areas and pool as well. Lots of parking, quiet location even though it's downtown. But the greatest, BY FAR, is the staff. In particular the lovely gentleman that took care of breakfast. Oh my, what a great human being! Was amazing to my Son. The day before at the pool, he was skimming it and asked my Son to make sure to go for breakfast the following morning. When we showed up, he greeted my Son with "Hey, there's my pool Buddy" and went on to help him make a waffle. The guest experience this gentleman gave us was way, way above average and he's an asset to this hotel. We loved our stay!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Stephan S, Thank you so much for your wonderful review! We are so happy your family enjoyed their time with us. We have passed on your compliments to our staff! Our goal is to provide a home away from home and it thrills us when guests recognize that. We hope to host you again soon.

This was our first visit to north east Pennsylvania and we stayed here four nights while exploring the Poconos. For the cost of an interstate motel you get a real hotel with a bar, restaurant and conference facilities. Our room was spacious and comfy. Complimentary breakfast buffet was excellent! Parking and Internet were free. Two block walk to the center of town. I thoroughly recommend this place.

For a unique, warm, friendly and comfortably stay in Wilkes-Barre stay at Best Western Plus at Genetti Hotel. The fine art prints, including Van Gogh, in the lobby got my attention. From the moment we called to make a reservation until the moment we checked out, we felt special. We were greeted by Shae and Rebecca with a big happy welcome. They even helped me look up an old high school friend who lived in town. The hotel is charming with full service including a fine restaurant. The room was exceptionally clean and the little rubber ducky was the "creme da la creme". Smiling Simone checked us out and the owner himself gave us a personal goodbye. This hotel has set the standards high. We certainly will return. Room 6010 Five star rate from Paul and Madeline in Clifton Park.

The wife n I were heading back home...we used the Priceline service n got the Best Western...staff was friendly...informative...courteous...compliments to the chef...filet was excellent..breakfast also hit the spot...its like the diamond n the rough...

Great stay while in town for a concert at the Kirby Center. Location couldn't be better...literally steps from our seats in the theater, as well as several restaurants. Staff are professional, accommodating, efficient, hard-working, experienced, caring, and friendly. Good value, as free parking and complimentary full breakfast are included in room rate. Room was clean, well-appointed, comfortable, and well-equipped, with microwave, refrigerator, ironing board, iron, hair dryer, full-length mirror, plenty of towels, and nice bath products. Even a fun yellow rubber duck for the bath! So nice to be able to be accommodated in a pet-friendly room for a modest fee ($15), as we were traveling with our dog. We arrived early, and were very willingly accommodated with early check-in. There is a fitness center, and pretty outdoor pool. Highly recommended!

This is a great place and we do our best to return as often as we pass the area. The staff is very friendly and responsive. The breakfast is among the best you will find. It is easy off and on I-81 and in a perfect part of town.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Nicolas A, Thank you so much for giving us a 5-star review and wonderful comment. We are looking forward to welcoming you again in the near future!

It was a beautiful hotel, the staff was very helpful. The halls are full of Amazing ballrooms. It's really a beautiful venue. The staff everyday was so helpful and was very interactive with my family. I loved everything about staying here...except one. I could not even control the temperature in my room. I was told to

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Volsrb8, Thank you so much for taking the time to write a review. We are happy you enjoyed our beautiful property and enjoyed your interaction with our team. We are sorry that there was such confusion with our wall heating and cooling unit. A simple switch from auto setting (energy saving, it will cycle on and off) to low would have kept your fan blowing. We are looking forward to hosting you again!

We Hotwired a night stay here on a road trip to visit our daughter. It is a couple of miles off 81 but worth the drive- big room, comfortable king-sized bed, free tasty breakfast with real food instead of the premise little egg-patties most chain motels serve. It is now our go-to overnight stop for the WB-Scranton area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Dooonerak, We are so happy you took the extra two minutes from the highway to stay with us! We are delighted to know you enjoyed your stay and our fresh cooked breakfast. Please come again soon!

I always believe the staff makes a place great or poor; this hotel has a wonderful staff. From the easiest check-in to housekeeping, to the friendly staff helping with breakfast, everyone one was incredibly polite and welcoming. The room itself was very comfortable, clean and quiet. All these things are the making of really nice experience.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear bijouxabby, Thank you for taking your time to review our property. We're glad you enjoyed your stay. We hope to host you again in the future.

Always happy when I stay here! Great service, excellent food, reasonable prices! nice touch on welcome letter and ease of check out. Only wish parking was free, but the cost is reasonable. I will definitely stay again.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Susan, Thank you for taking your time to review our property. We're glad you enjoyed your stay and our welcome letter. We hope to host you again soon.

This hotel definitely ranks an excellent recommendation. The attention to details was evident in every experience, from check in to room cleanliness, to the enjoyable breakfast we had in what looked to be an old ballroom. The hotel had a nostalgic feel and was very well maintained. The staff's attitude and demeanor were atypical of what you see in most chains today. They seemed to genuinely express consideration for their guests and we saw this with not just one employee but every employee we met. This hotel stands out as a cut above most.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Patricia, Thank you for taking your time to review our property. We're glad that you enjoyed your stay and not one but all our staff you encountered went above and beyond to make your stay enjoyable. We hope to host you again soon.

The rooms are clean and well lit. There are 2 bed covers so you can select your heat reflection for sleeping. Shampoo and soaps are made in America (per the bottles) so they do not have China additions. Staff is friendly, helpful and know where the Double Chocolate Cake is sold nearby. While the hotel is located in the city, they have their own gated parking lot. I recommend asking when Vince is the morning chef if you have that choice. The owners took the time to write notes to their boarders making us feel important to them. And they have a sense of humor as shown with the rubber duck waiting on the bathtub. =)

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear DancingBlueDragon, Thank you so much for your wonderful review. We appreciate all our guest and are happy to know you enjoyed our small tokens of attention to detail. Please come back again soon. We will be happy to have you as our guest. Best, Gus

This place was outstanding from check-in to check-out and a fabulous breakfast. Can't say enough about it. It's such as great location and walking distance to the Kirby Center, the Square as well as the riverfront. Wilkes and Kings College as very close to the hotel. Again, great location. We will definitely stay here again when we are in the area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear mommomn, Thank you so much for your great review. We really appreciate you taking the time to rate us and we are happy you enjoyed your time with us. Please see us again soon. We will be looking forward to your next visit. Best, Gus

I really thought my stay wasn't going to be a great stay and sure enough it was!! Breakfast was awesome! They had so many options!! Staff checking in, the bar, and breakfast were so nice!! I would stay here again!!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear arichtmyer84, Thank you so much for your kind review. We are happy to know you enjoyed your stay with us and for recommending us. We hope to see you again soon! Best, Gus

Older hotel in downtown Wilkes-Barre, PA. Kept up well. The staff is very friendly and helpful. The bed was very comfortable. Parking and internet are free, as is a full buffet breakfast that includes anything you would want. If you have a pet, they have an area outside for them to go to the bathroom, complete with a small fire hydrant.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Michael O, Thank you so much for taking the time to write us a review. We appreciate your feedback and are happy to know you enjoyed your stay. Please come again soon!

This hotel is all about the customer and I appreciate the service, professionalism and welcoming attitude every time I stay at this location. There are newer hotels in the area but they can't touch the level of customer service I receive every time I stay at this location!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear kathrinem929, Thank you so much for your wonderful review. We truly appreciate your kind words and heartfelt commendation. We will make sure to pass them on to our staff. We are looking forward to hosting you again soon! Best, Gus

Genetti's is in a really great location in Downtown Wilkes-Barre. The service here is great and the hotel offers a great complimentary tasty breakfast. Rooms are always clean but they do accept pets so always request a non pet friendly floor if you don't like animals nearby. We experienced dogs barking at 5am. This hotel should be upgrading the dilapidated pool area. It looks awful and this area is seen first when walking in from the parking lot area. It is an old building and it is time to say goodbye to some older decorations from the 70's in the lobby, bar and restaurant.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Robert S, Thank you so much for your wonderful rating! You are absolutely right: this winter was beyond harsh to our pool area. We have already purchased new furniture and as soon as the weather allows us, we will be out there renovating the outside. Everything should be gleaming by the time we open up for pool season! You will be happy to know that we are also in the middle of selecting new materials and decor for our lobby, bar and restaurant. We can't wait for it all to be done! We are looking forward to hosting you again soon!

I have stayed at this hotel several times. It provides a clean room with a comfortable bed. They also do a great breakfast that is included in the price of the room. The staff is very nice and the location of the hotel is great. The pet fee for my dog was only $15 a night. I think that is very reasonable. I have also been to events at this hotel. They have lots of space for meetings and weddings. They do a very good job!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear EFAmes, Thank you so much for your wonderful comment. We appreciate your 5-star rating and are looking forward to welcoming you again.

No complaints about the room and staff who were very helpful and pleasant. Unfortunate that the restaurant and breakfast were terrible. The Oyster Steak House was so bad that we didn't finish. Our meals were floating in very salty gravy. The breakfast eggs had too much onion powder, the danish were state and the fruit bowl was sour. When I told the attendant about it he had said he thought it smelled bad when he was putting it out. He then went to taste it and promptly removed the bowl. Do your self a favor and eat out of the Hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Baggysue, Thank you so much for your wonderful comments to our rooms and staff. We will be happy to share that with our team. We are sorry that you had a not so great experience in our restaurant and have shared your comment with the owner. Usually we get wonderful reviews about the food. We hope you give us another chance in impressing you.

This hotel is a trip back in time. We love the upscale (for BW) decor. The hotel is in very good repair and has a 40s jazzy atmosphere. I almost expect the Rat Pack to stop by. No crepe paper tissues here. The breakfast is huge and served in those turines you see in hotel dining rooms. Seriously, there was corned beef hash, bacon, biscuits and gravy and, two kinds of eggs, several types of fruit, oatmeal, bacon, etc. You get the picture. And the even the toiletries are better with a huge rubber ducky with Genetti on it. You never have to worry about the quality of the linens with plentiful fluffy towels. The prices are very modest for the quality of all this service. In fact, we think it's downright cheap. Everyone is so hospitable; I'll never understand if it is underappreciated. For Pete's sake, they even have room service!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Fran C, Thank you so much for your great review! We are happy to know you enjoyed your stay with us. Please come again soon! Best, Gus Genetti, Owner

We stopped in Wlikes-Barre on our way north to break up our drive. We were pleasantly surprised by the Best Western in town. The staff was extremely friendly and pleasant, the room was neat, clean and well appointed, with mini fridge, microwave, coffee maker, iron, even books to read. We were given a list of local restaurants and really enjoyed Cafe Toscana a couple of blocks away. The hotel was clean and felt safe, though some parts were a bit worn, on the whole it was a perfectly fine place for an overnight in a small city

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Anncr0w, Thank you so much for your 5-star review. We are happy you had a great stay over on your way north. We hope to see you again next time! Best, Gus Genetti, Owner

Reserved for 1 night but our car broke down while we were driving to the hotel. We called from the side of the road but there was a complete lack of understanding. Apparently you need to know 24 hours in advance if your car is going to break down leaving you stranded along the road. I left a message for the general manager to call me back. She did not return my call but had an accountant call to repeat their 24 hour cancellation policy through Expedia. Complete lack of compassion or understanding when you are going through an extremely stressful situation. I would have expected better from the Best Western.

BUT. We have tried now a couple of times to stay here. We travel 81 hwy and look for a place to spend the evening. We have a coupon book from The Welcome Center and it shows a great rate (in 2 different books) for this hotel and these are week days each time. Their ad boasts their great trip advisor reviews. Each time we come they have no rooms for that rate when you tell them you have a coupon, however they do have rooms, but at 3 times the coupon rate. The small print says "based on availability" SO if you are NEVER going to honour this coupon DON'T PUT IT IN THE BOOK AS FREE ADVERTISING. i assume you catch lots of people for the high rate when they walk in exhausted from driving all day, which is just sad.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Steph535, Thank you so much for taking the time to write TripAdvisor about your concerns. We are indeed a very popular hotel with travelers and are sorry to hear you you did not get the chance to stay with us. The Coupon Rate is a wonderful deal that we happily honor without a preexisting reservation for the date of arrival. No prior reservations can be made. Many of our happy guests have enjoyed our property this way for the first time. Here is a tip: Call on the day you wish to stay and see if we have rooms available for the coupon rate. This will save you a trip in case we are sold out. We hope to host you next time. Best, Gus Genetti, Owner

We stayed at this hotel on our way home from Florida to Canada.The staff are amazing the hotel is very clean and has a super breakfast..If you come on a Sunday restaurant is closed but you are offered a discount coupon for close by restaurant.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Guest, Thank you so much for your 5-Star Review. We are happy you enjoyed your stay with us and have passed on your warm comments to our staff. We are looking forward to hosting you again! Gus Genetti, Owner

Stayed here for 1 night. It was our fault for booking last min. This hotel was the best thing left in town for an event we were attending. At check-in as soon as we got to our room, the guests in the room next door were very loud, so we thought. We later realized the walls are paper thin. The next morning we could hear the couple having a conversation and could hear every word clearly. Wish I could post the video clip I took. It was unbelievable. Furniture fixtures and even elevators are worn and outdated. Lock on the room doors are a joke. See pics... Was really upset by the parking situation. Hotel advertises free parking but has a VERY SMALL parking lot compared to the number of rooms on the property. We returned from our event with no where to park. After waiting for someone to return to front desk, only 10:30pm, was allowed to park in 15min parking zone for the night. Buffet breakfast offered to guest 6:30am-10:00am but we woke and left early; before 11am check-out. Pros 1. Local to Mohegan Sun Arena about 2.0 miles 2. Clean Cons 1. Parking 2. Very thin walls 3. Outdated and worn

I just want to say if you are in town for an event at the Kirby Center and don't want to mess with parking, this is where you would want to stay. Nice hotel, friendly staff, decent breakfast and room but the reason we stayed to begin with was the proximity to the Kirby Center. We stayed 3 nights recently to see 2 shows and walked to both shows (cross 1 street walk to the corner, and there is the entrance to the center). Multiple places to eat within a few blocks, from pizza shops,Subway a few cafes and a restaurant in the hotel. Will stay again when we are in the area.

We've stayed at this Best Western in the past for concerts at the Kirby Center. The location couldn't be better. Right around the corner. The rooms are clean and everything was in working order. The Staff was friendly and helpful. When checking out we wre asked if we needed directions. Having a lounge available after the show is a plus. The breakfast was good and the staff kept everything stocked.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Steven, Thank you so much for giving us a 5-Star review. We are happy you enjoyed your stay with us. We will pass on your warm complements to the staff. Please come again!

Enjoy a weekend stay at the Genetti hotel with my family for my mother's 71st birthday the restaurant and bar on site have great food and drinks. There's a barber shop on the premises go see Ralph the Barber for a great haircut everyone here is very friendly and nice I would highly recommend.

Very pleasant and friendly staff members. Super clean rooms. Oyster restaurant and bar excellent. Perfect location (just around the corner) for a concert at the Kirby Center. Would definitely stay again.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear kcmao1, Thank you so much for your wonderful review and your kind words. We are happy to know you enjoyed your stay. Please come again!

My first trip to this hotel. It is an older hotel but clean and comfortable. Restaurant is a little pricey. Hot breakfast was very good. My 10 yr old granddaughter and I stayed here 2/10/18 and the experience was wonderful. The location was perfect since we were attending a concert at the Kirby center in the next block. My granddaughter woke up about 1 am, vomiting all over the place. I can't say enough about Chris and how wonderful he was. He remade her bed, brought us more towels and a deodorizer since there was no housekeeping staff until the next morning. He was very pleasant and not once gave me the impression that he didn't want to help or was aggravated at the situation. Everyone was so helpful and friendly. I would, most definitely, stay here again!!!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you so much for giving us a 5-star rating and for your kind words. We strive for the best customer service and are happy to know you were able to depend on it. Please come again soon!

Clean comfortable accommodations. Would definitely stay again when in the area. Very easy to get to, easy parking, clean lobby and halls. Very nice. Recommend for any kind of travel, mine was business, but a good hotel for family and pleasure trips

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Jammie, Thank you so much for taking the time to review us. We appreciate your kind words. Please come again!

I stay at Genetti's frequently for work and I appreciate the way I am treated by the staff. They make you feel like family. Shane,Chris,and Jeff go out of there way to make you feel at home. Recently I mistakenly booked my room for the wrong night (as i book online through my company). I showed up to no reservation on the correct night. Tabitha and Simone went far above and beyond to A) get me a room and B) help me solve my dilemna, even though it was my fault. This type of service is why I stay there. Thank you Genetti staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear ChadMckee22, Thank you so much for your 5-star review and your wonderful comments. We are happy to know our staff took care of your needs. We are looking forward to hosting you again.

This hotel is RIGHT in the middle of D/town. A neat little town w/ alot going on. The lounge & restaurant are the part that seem a little old school but the b/fast was included & had e/thing you'd expect & more. The room was really nice & modern. Fridge & micro, as you'd expect. There's a fully equipped fitness center & an o/door pool. On top of that, it's not real expensive, either. I'd probably recommend the Fairfield above all, but not disappointing AT ALL. Be blessed!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Frank, Thank you so much for taking the time to review our property. We are glad to know you enjoyed your stay with us. We are also happy to report that we are in the process of selecting design and material for a brand new restaurant and bar. All of us here are very excited about the upcoming changes. We hope you will stay with us again soon.

Great property. I was moving across the country with my (large) dog in tow, and this hotel was perfect. Reasonable price, friendly staff, great location, and tasty food selections. I don't know if I'll ever find myself in Wilkes-Barre again, but I'll definitely stay here if the opportunity presents itself.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear I2092ZCjefferyl, Thank you so much for visiting us and leaving your kind words, Were happy to have hosted you and your dog! Our staff truly goes above and beyond to make sure everyone is satisfied every time. We're looking forward to welcoming you again.

I returned to Genetti's this January, because I had spent a night there last summer and was impressed. Once again, the staff was very friendly. The breakfast was awesome. (Yes, I think it is worthy of awe.) Most importantly, though, the room was clean, and, something I look for when I read hotel reviews: there were NO bedbugs. So, I will definitely be returning to Genetti's the next time I'm in Wilkes-Barre.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Cooperg291, Thank you so much for visiting us again and for leaving your kind words. We are happy that you enjoyed your stay with us. Our staff truly goes above and beyond to make sure everyone is satisfied every time. Looking forward to welcoming you again!

Excellent hotel in Wilkes- Barre. The rooms are great, love that there is a restaurant in the hotel. Makes it a perfect place to have dinner and also for breakfast in the morning. We enjoyed our time at this hotel and will be back very soon.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Thank you so much for your wonderful review! We are happy to know you enjoyed your stay with us. Isn't our restaurant great? Please come again soon!

I have no idea why this hotel was so cheap. It's a bit older, but is a really nice hotel with large comfortable rooms with nice extras, like a heat lamp in the shower and a rubber duckie on the tub! Brekfast was the best I've ever had at a hotel. Can't believe it was free! Cite downtown location. Reasonable pet fee of $15. Have to walk down the street a bit to relieve thw dogs, but the area felt safe with cute condos, etc. Would adjust my travel route/schedule to stay here again.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Alana, Thank you so much for your great review. Honestly, sometimes we wonder ourselves why we don't charge more. We just love to make our guests happy. And it seems like we are doing great in accomplishing just that. Please visit us again.

Everything was great. Room was sparkling clean. Everything looked new. Walked in bathroom and everything shined. Had everything I could have needed. Had a wonderful brunch on new years day. I would stay again.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Thank you so much for your review! We are so happy you enjoyed spending New Year's Eve with us. Please come again!

I recommend this hotel because it is within walking distance of the college, restaurants, theatre, shopping, esp. the bookstore and the parking is so convenient. The staff are very friendly and helpful! The included breakfast is quite good, with a somewhat varied selection. I loved the King suite that I was given, since all of the double Queens were booked! The bed was comfortable, the shower head was wonderful and I appreciated the extra room to get work done.

A very nice hotel at any price but then very cost efficient on top. All-in-all a nice place to stay, close to the center of town and the restaurants there. We were there to visit family and it provided a convenient meeting place, a very good Christmas eve steak, and easy access to other local places of interest.

I have never stayed at a nicer hotel with the most courteous staff on the planet. Our family was snowed in and could not get to our final destination and Samone at the front desk could not have been nicer. Hotel was spotless and very pet friendly. We even were given dog treats when we checked in. Hotel was quiet, and the breakfast in the morning was over the top with lots of hot options. Cannot say enough great things about this pleasant stay in Wilkes Barre. Price was also fair. Stay here. You will not be disappointed.

I stayed in this hotel and found it to be a delightful place. Came back again on this trip. Very friendly staff, great location with many nearby restaurants and a bookstore, plus the town square a couple blocks away was decorated for Christmas.

Stay here even when its a little out of my way. Even if I have meetings in Scranton. The rooms are clean and the staff are more than helpful. Never had a bad experience. With in walking distance of food and adult beverages.

No secure door entrances- room key not required- heater sounded like a helicopter- much of hotel is just old and looks that way- email check out never rcvd- telephone number on many websites are a non working number

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Rhonda, All hotel entrance doors ARE secured after hours, requiring using the intercom to the front desk or a room key at all doors and all doors are signed to indicate that. There is no incorrect phone numbers on the Internet or elsewhere that we know of. The property and rooms are under renovation, new carpet installation is already in progress. Sorry about the AC/Heat being so loud in your room. It needs some TLC. I don't know why you would not have received your E-mailed receipt, it goes out automatically. I'll check on that. Thanks for staying with us. Best regards, Gus Genetti, Owner cell 570 239 4581 Gusgenetti@aol.com

Well kept older hotel with all the amenities you'd expect of a downtown hotel with a bar and restaurant on site. Excellent desk personnel. Very good breakfast buffet. Hotel is very clean. Good for any occasion.

Clean, bright, very comfortable beds, very pet-friendly, truly caring and dedicated staff; tasty food; good service in the lounge; walking distance to everything. We can't wait to visit the Best Western Genetti Hotel & Conference Center again!

Our stay was made excellent due to the caring of the staff which obviously comes from top management. Unfortunately, due to a recent back operation, the bed quality was wanting. I would still return if my husband ddn't have the back problem. Highly recommend this pet-friendly hotel.

Had a really nice experience at this hotel. Rooms were clean and comfortable. You can bring your dog here which we were pleased with. The free breakfast was one of the best we've ever had at a hotel. Very friendly and caring staff. Highly recommend this place and we will stay here the next time we are in town.

Friendly staff, walking distance to theater and restaurants, nice decor in room, if you bring kids there is a dvd in rooms, also pet friendly, which is nice to see, all in all a verry good experience, i will be staying there for the next 5 months on business, right off of rt 309 north, good parking

Centrally located. Room full of amenities. Rooms clean. Restaurant understaffed but food very good. Internet worked well. Breakfast understaffed and needed more signage at buffet. Outside signage for registration at hotel would help

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Thank you so much for your review and your tips! We love to cater to all our guests needs. Please come again soon!

Have stayed with the Genetti Hotel in Wilkes-Barre on previous occasions and was comfortable making the reservation at Genetti Hotel for this trip. We have a Labrador Retriever who was traveling with us and is welcome at this establishment. The stay went very well and we were pleased with the condition of the hotel, our room, condition of the towels (they were plush and soft) and our stay in general.

We greatly enjoyed our 3 day stay at the Best Western plus Genetti hotel in Wilkes-Barre. While the room wa not overly large, it was very comfortable with 2 beds, arm chair, desk and entertainment center. We had a small refrigerator and a microwave and what seemed to be a good coffee brewer. We never used it though because there was 24 hour coffee and tea available in the lobby. The breakfast buffet was wonderful with scrambled eggs, potatoes, bacon and sausage and pancakes, biscuits or French Toast plus oatmeal, fruit, yougurt, toast, pastries and more! Everyone on the staff was personable, friendly and helpful. My favorite things, though, were the quirky touches- the cool decorating in the restaurant, the rubber ducky in the tub (we were allowed to keep it, too) and the towel art next to the sink. I should have taken a photo of the swan, but I am attaching a photo of the fan. And you know that coffee in the lobby- it is Douwe Egberts, our hard to find favorite!

Have to travel between Maine and Ohio 3-4 times a year. Lately have been making myself get off the interstate and stay in towns I have never seen, like Wilkes-Barre. Spent a night at the BW Genetti. I was exhausted and so appreciated the kind people at the desk who seemed to genuinely take pride in the hotel. Room was very clean, bed great, pillows, linens, etc. Was too tired for the in house restaurant that looked interesting, another time. The icing on the cake was the breakfast. Wow, a truly full breakfast with excellent fruit and bakery items. The fried potatoes were particularly good. The breakfast accommodated all types of diets. I won't ever stay along the highway again when passing through W-B. Next time with my husband I will try the restaurant.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Angela, Thank you for your detailed and great review of our property. We are glad to hear you have decided to give some other hotels a try and check out the areas further from the interstate. We certainly have a lot to offer and are glad you appreciated the extra details. We're looking forward to you and your husbands return.

Was there for a Kings College event. Had a great stay with a friendly staff. The breakfast was great by far the best around. The bar was a great place to unwind after the day and the you can order from the restaurant right at the bar. Would recommend to anyone visiting the nearby Colleges. The hotel is within walking distance from Wilkes and Kings and right down the street from the square.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Frank, Thank you for taking the time to review our property and for all of your kind words. We are glad you enjoyed our breakfast and our convenient downtown location. We also appreciate your recommendation and hope to see you again soon.

We stayed here because of a last minute need, so we were unsure of what to expect. We could not have been more satisfied with our accommodations. The room was clean and had all the amenities we needed. The breakfast buffet was excellent and we both commented on the fact that every staff person was pleasant and helpful with any question. We certainly will remember the Best Western PLUS Genetti whenever we are in the area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a fantastic review of our property. We are happy to hear we exceeded your expectations and appreciate all of your compliments, especially to the staff. Hope you will have the opportunity to come back and see us again.

The hotel was nicely decorated for autumn. All staff were pleasant and polite. The bartender went out of his way to make every guest welcome. Breakfast buffet had many choices and different ones each day we ate. Staff were very helpful with special needs diets. Nicely done Best Western Wilkes-Barre.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a wonderful review of our property and for all of your compliments to the staff. We are so glad they were able to make your stay that much better. Hope to see you again.

Clean, comfortable, inexpensive, good parking, and a downtown location. The staff is friendly and means well. If that's what you're looking for, you'll like it. If you're accustomed to something more up-scale, you might find it curious, to say the least. The free breakfast sounds great, but the buffet was unappealing -- cold scrambled eggs, weak coffee, stale pastries. The bed was comfortable, but the foam pillows were not. The sink area was tiny, with no towel racks. Several signs in public areas about security cameras and non-registered guests being required to leave by 11:00 PM made us wary, rather than secure. As for the decor -- another reviewer described it as a mix of Arabian nights and something he couldn't identify. I would describe the "something else" as my great aunt's parlor -- lots of artificial plastic flowers, glitter, cutsie knickknacks. If you approach it with a sense of humor and see the atmosphere as flowery, down-home northeastern PA style, you will appreciate the management's good intentions. If not, you might look for something more generic.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Our apologies, once again, for your displeasure with your stay at our property. We have recently begun a million dollar redesign and renovations to our property that will include updates to the rooms, bathrooms, hallways, lobby and restaurant. We're looking forward to some nice change in the future. The pillows are not foam, but they are Best Western mandated. Some guests love them and others do not. Yes, we do have CCTV cameras in this day and age (and the required CCTV signage by law). Additionally, as to the 11:00 pm, visitors must leave the guest rooms. Since we have 7 ballrooms and many weddings, local guests often visit out of town guests staying here. They tend to be chatty (and louder as the night goes on) so as of 11:00 pm, we request they leave. We are sorry you got the wrong feel for our Best Western Plus hotel. Most guest feel right at home and really enjoy our breakfast buffet. We always try our best to please everyone, but are not always successful.

Great location, nice hotel at an excellent price. The rooms were clean, beds comfortable, loved the shampoo and conditioner! I used the gym which had everything I needed to get my workout done. Overall a great hotel at a great price!

We loved this hotel! The employees were so friendly and helpful. We had the pleasure of meeting Mr. Gennetti himself (the owner of the hotel). He made you feel right at home! The room was clean and nicely decorated. The breakfast was wonderful, not your ordinary continental breakfast. The hotel is right down town, close to restaurants. If you need a hotel in Wilkes Barre, DO stay here!!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property and for all of your kind words, especially to the staff. We are so glad you enjoyed your stay and really appreciate your recommendation.

We stayed here when we attended a show at the Arena, it was a good experience! Our very affordable room was on the small side but was spotless and more than enough for a 1 night stay. The staff was extremely helpful and friendly. The breakfast was more than expected; many choices.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Wanda, Thank you for your review and for all of your compliments, especially to the staff. They certainly are appreciated and we hope you will have the opportunity to come back and see us again.

What a great hotel! Friendly, helpful staff. Convenient location. We were in town for a show at the Kirby Center and were able to park at hotel and walk to restaurants and the Kirby Center. So convenient. Best bang for your buck!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Jamie, Thank you for your review of our property and for all of your great feedback. We are so glad you enjoyed your stay and our downtown location. We hope you will come back to see us again.

I travel for work a lot and have stayed in countless hotels. This one was one of my favorite. Nice big rooms, wonderful staff, Great location. My wife, Me, and our dog stayed only for one night to go to a concert right next to the hotel. We had a great time.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Alisa, Thank you for such a kind review of our property. We are so glad you enjoyed your stay and appreciate all of your compliments, especially to the staff. We hope you will have the opportunity to come back and see us again.

Great attention to detail. The staff was very nice and helpful, the room was lovely and had lots of little extra features, microwave, refrigerator, clean remote control, real books and an adorable DUCKIE in the bathroom. The included breakfast was wonderful, including hot food and terrific pastry. Extremely convenient and centrally located. Right across the street from the Kirby Center. Wonderful experience, especially for the price.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such an outstanding review of our property. We are so glad you enjoyed your stay and appreciated all of the details. Hope you will come back to see us again.

Very affordable-extremely spotless room-courteous staff-the MOST COMFORTABLE beds ever!! I will always look for a Best Western when I travel! And I will highly recommend Best Western to family and friends!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Deborah, Thank you for another fantastic review of our property. We are so glad you enjoyed your stay and really appreciate your recommendation. Hope to see you again!

Restaurants 5/5 Breakfast 5/5 Motorcycle security area Walk to town 5/5 Bar 3/5 (Free coffee in lobby goes fast) Information on what to do now or next stay: 5/5 Safe and clean neighborhood 5/5 Staff and cleaning crew: 5/5 Scenic view from room: 3/5

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your detailed review of our property. We certainly appreciate your specific ratings and all of the 5's. We hope you enjoyed your stay and will come back to see us again.

Wife and I stay at Genetti Best Western when we visit Wilkes-Barrie for concert events in Kirby Centre next to hotel. Excellent hotel, Best Western here and elsewhere are our first choices for a place to stay. Sturdy, clean buildings and friendly staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Richard, Thank you for such a great review of our property and for all of your compliments. They are very much appreciated. We are also delighted to hear you choose Best Westerns to stay and appreciate your loyalty to our brand.

I often travel with my pets....and stay in the designated pet rooms, an anachronim, meaning that the room is a bit worn out and on the list for a makeover. This was no exception. The room was small but on the floor I requested. The persons on the Registration Desk were fabulous. I have stayed here before and will probably again although it is a bit off the Interstate.

I have stayed at this hotel on a number of occasions. I end up with the same results, a good night sleep and a great hot breakfast at a reasonable price. I will say that the hotel is due a little TLC. Will I stay there again? Planning a night in May. Would I suggest to a friend? Absolutely!

Friendly staff and convenient location. Excellent food and service. Easy check in and check out. Right in the heart of Wilks-Bare and in easy walking distance to King's collage. The continental breakfast is the best.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for all of your fantastic compliments on our property and staff. They certainly are appreciated. We're glad to hear you enjoyed your stay and hope to see you again.

I Have stayed here several times and have always had a pleasant stay. The rooms are clean and the beds are comfortable. The rate can't be beat and it's nice and close to the colleges. We even had a dog on one visit, and I was pleasantly surprised that there was no evidence of 'dog smell' in that room or any of the others that I have stayed in. The parking lot has been a challenge, but that is an attestation to how busy this place is!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for coming back to see us several times and for all of your compliments. We are so glad to hear you enjoy your stays and hope to see you again soon.

A nice, clean, super friendly hotel within walking distance to Kings College. Though not super fancy, it was a great value and very convenient. Easy cancelation of one of the nights we were originally scheduled to stay. Will definately stay again!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Sally, Thank you for another great review of our property. We are glad to hear you enjoyed our location and look forward to seeing you again.

Booked this hotel to try to save a few bucks. Bad mistake. Should have known with the Buddha statue out front that we were in trouble. Checked in although lobby smelled like someone had sprayed 10 bottles of air freshener. Dog hair on luggage cart. Went up to room. After walking down dark scary hallway opened door to what looked like something in a scary movie. Room was dimly lit with low ceilings and wreaked of cheap cologne. Practically ran back to front desk with allergies flaring and asked for a refund. Front desk clerk was kind enough to oblige.

First, location is great, right in town--easy to find. Rooms were ok but need updating. Bed was comfortable. Front desk seemed under staffed. At times there was nobody there and I had to wait--sign saying be right back! Not a good idea! Bathroom needs updating! The bar and restaurant are in dire need of renovation! Decor is horrible! Badly done retro. No real theme. Restaurant is a combination of Arabian Nights and something else--don't know what the something else is!! The best part of the bar was Michael, the bar tender. He was great! Breakfast included and was good.

Ease of check in and courteous staff with a restaurant and complimentary full breakfast made this a wonderful stay for us. It is also pet friendly. Did not use the bar but this feature is a separate section from the restaurant so fine for families to dine.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Karen, Thank you for another great review of our property. We really appreciate all of your compliments and feedback and hope to see you again soon.

Of all the BW we stayed in over the past year, this has to be our favorite. Nice and clean and front desk staff were wonderful to be around. Was nice to have coffee while enjoying the gas fire in the front desk area. Breakfast was also our favorite off all BW. We had real cups for coffee and real silverware and dishes to eat off.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Judith, Fantastic! We are humbled to hear we are your favorite Best Western. All of your compliments are very much appreciated and we hope you will have the opportunity to come back and see us again.

Everything about this hotel was great. From check in to check out. Breakfast was excellent and the staff was very helpful.No problems at all with this hotel. It was quiet and got a great nights sleep. I would highly recommend this hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your perfect review and all of your compliments. We are so glad you enjoyed your stay, and most importantly had a good night's rest. Your recommendation is certainly appreciated and we hope you will come back to see us again.

Very functional hotel that was able to meet all of my needs. Staff was extremely courtesy and professional. The hotel itself is kind of like stepping back in time but in a very enjoyable way. Highly recommend this hotel again.

Had never been to the area before. Booked a room after getting in from the airport on business. Stayed 3 nights. Staff was extremely helpful and even answered questions about the history of the area and directed us toward good restaurants. Was surprised at the attentiveness for being so late at night. Breakfast was very good and above average for a hotel.

Traveling, one never knows what one will find when pulling off an interstate for the night in an unknown town. We found a GEM of a hotel when we pulled off I-81 in Wilkes-Barre. The owner, Gus Genetti met us at the check-in counter and greeted us like we were old friends. He made us feel so welcome, told us about his hotel and all the amenities. Lobby was beautifully decorated, and the restaurant was beautiful. Our waitress did everything to please us and the food was delicious. After being on the road all day, we were delighted we didn't have to go out and try to find a place to eat in an unknown town. If we ever travel in that part of the country again, we will make it a point to stay at this hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Joan, Oh my! Thank you for such a fantastic review of our property. We are so humbled by all of your compliments and glad you had the opportunity to stay with us. We hope you will find your way back to see us again. Best regards, Gus Genetti

excellent facility would recommend to my friends. for a pet friendly facility it would be nice to have a larger area for walking pets otherwise alright. room was very clean and comfortable. I was pleasantly surprised to be greeted by mr. genetti as I checked in. he was leaving for the day and stopped to talk to myself and to other guests. very funny sense of humor.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for another review of our property and for all of your compliments. It is hard to find a significant amount of green space for our furry friends in the middle of the city, so we certainly have done the best we can to make the most available. I am always humbled to have the opportunity to meet and greet with our guests and certainly appreciate the feedback. Thanks for staying with us. We hope to see you again. Kind regards, Gus Genetti

This Wilkes-Barre Best Western far surpassed expectations. Parking is handy and free. Staff members are all exceptionally friendly and helpful. Rooms are spotless, beds incredibly comfortable, and showers excellent. The free breakfast buffet is one of the best around. The Genetti Best Western is A-1.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Peter, Wow! We are certainly happy to hear we surpassed your expectations and enjoyed your stay. Your compliments to our staff and on our property are very much appreciated and I will be passing them along. We hope to see you again soon.

From the bar, restaurant, to front desk....i was impressed. Not in the best area of Wilkes Barre....but worth the stay for sure. Michael at the bar....Simone at the front desk...wow. I have not been used to this kind of service. Great breakfast too

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Richard, Thank you for your wonderful review and kind words to our staff, especially Michael and Simone. They are very much appreciated. We hope to see you again soon.

I was pleasantly surprised that such an old hotel was so updated and beautiful. The rooms are very updated and super comfortable. The staff are all extremely helpful. I asked a lot of questions and was very grateful for the willingness of the staff to answer my questions. The location is great and is within walking distance to many restaurants.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Lisa, Wow! Thank you for your review and wonderful compliments, especially to our staff. They are very much appreciated. We're glad you enjoyed your stay and hope to see you again.

Our overall stay was satisfactory. We had planned to stay at another hotel but were VERY unhappy with it. The desk clerk called BW to inquire about a handicap accessible room. Thankfully you had one and the price was somewhat reasonable (more expensive than were we planned to stay but it was worth the difference).

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your taking the time to review our property. We glad you had the opportunity to stay with us and that we were able to accommodate your needs. Hope you come back to see us again. Best regards, Gus Genetti

We stayed at the Genetti Best Western for 2 nights the beginning of September. The room was clean and the staff were friendly and helpful. The hot breakfast was wonderful and the decor of the dining area was very elegant. However, the location of the hotel upon arrival is quite difficult without adequate room to park off the street.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Joe & Kathy, Thank you for taking the time to review our property and for your wonderful compliments, especially to the staff. They certainly are appreciated. We are a little confused about the parking as we have 2 lots available for our guests, so there should be no reason to park on the street. If you are referring to the space out front, these are 15 minute parking spaces for guests to use strictly upon arrival. Thank you again for staying with us. Best regards, Gus Genetti

We were greeted by a very friendly young man on check-in. All Desk Personnel were extremely helpful and courteous. The housekeeper that cared for our room engaged in conversation and offered suggestions. The restaurant staff was friendly and accommodating. Great location - close to Kirby Center and Downtown.

This was out best hotel stay to date and we are in hotels 15-0 times a year.The Hotel and staff were phenomenal.The personal touches were so detailed.The restaurant was a blast from days gone by,such an experience.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Deborah, Wow! Thank you for such a wonderful review of our property and staff. We're glad you enjoyed your stay and hope to see you again.

There are some definite positives about this Best Western Hotel. Parking is free, easy and convenient. The nice gentleman who checked us in (sorry we didn't get his name) was fun, friendly and helpful. The hotel is in a good, downtown location. Sadly, that's about everything we can put in the "positive comment" file. This hotel is terribly dated. The hallways are dark and dreary, as was our room. Furnishings are old and worn, and we haven't seen one of those chain security locks in years. The mattress was terrible; high on one side, low on the other, and lumpy throughout. Breakfast was good, with lots of variety. But the restaurant it's served in, again, needs a lot of work. Chair cushions were dirty and stained. There are some big decorative chairs as you first walk into the room and these all had large rips through their seat cushions with stuffing exposed. We like to patronize local hotels and restaurants when we travel, and try to avoid the big chains, but we will not be coming back to this hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments on the "positives" including our location, parking, staff and breakfast. In regards to the "negatives", we have recently begun an 18 month redesign of our property to include renovations to the carpets, rooms and lobby. While the restaurant is operated by others, it is also under design for a whole new look. We agree the hallways are dark, which is why the new design includes a light over every door in addition to the current lighting. I personally checked room 4001 and found the following: one mattress looked good upon inspection and the other (closest to the window) was straight on the left side, but had a dip of about 1/2 inch on the right side. Since it is a fairly new mattress and under warranty, we are going to ask Serta to replace it for us. Their requirement is a deviation of 1/4 inch so we're sure they will consider it replaced. Thank you for bringing it to our attention. The furnishings in the room are in excellent shape with no apparent damage. The only exception would be to the bed scarves, which had a couple pullers in the fabric due to luggage being placed on the beds. Thank you again for your feedback and for staying with us. Best regards, Gus Genetti

Stayed here for the Carpatho Rusyn Conference at Kings College, which is a few blocks away. Amazing hotel! The staff has style and takes excellent care of their guests. The owners of this hotel appear to deeply care about all the people involved with this business; both their employees and their customers. Our room was clean; the breakfast is excellent. The price is very competitive. Will definitely stay here next time we visit Wilkes-Barre.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property. We are so glad to hear you enjoyed your stay and appreciate all of your kind words, especially to our staff. They are appreciated and I will be passing them along. We hope to see you again soon.

The staff was wonderful, the hotel was very quiet and comfortable with a comfortable bed and even a business center which I had to use . There is free parking in the back and a restaurant attached. If I come to this area again, I would definitely stay here.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Paige, Thank you for your great review of our property and for all of your details. We are glad you enjoyed your stay and hope to see you again.

I loved this hotel. Spacious clean, king size room. Very quiet. Bed was extremely comfortable and big soft pillows. Towels were big and soft. Absolutely loved the 2 shower heads that had strong pressure. I slept so good. Friendly staff. Would stay here again. This may be an older hotel but I would prefer staying her over a newer hotel for all the reasons I mentioned above.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property. We are so glad to hear you enjoyed your stay and really appreciate all of your compliments, especially to the staff. Hope to see you again.

This hotel needs some updating; particularly bathroom. Our toilet broke twice and there was no maintenance on staff for the weekend. The hotel was fully booked so it seems like they could afford a maintenance person. On the upside, though, the clerk at the front desk fixed our toilet TWICE and was very good natured and accommodating. I wish I had asked her name. She went above and beyond. The staff throughout the hotel and restaurant were wonderful. They need to replace their toilets with higher quality.

I would highly recommend this hotel for anyone doing business or for vacation events or visits to Wyoming Valley. Great personnel and superior attention to one's needs during stay. Rooms are exceptionally clean and breakfasts were outstanding with a wide assortment of food and pastries.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear James, Thank you for another wonderful review of our property. We certainly appreciate all of your kind words, especially to our staff, and your recommendation. We look hope to see you again soon.

This is a classy place. So many extra touches that we weren't expecting: one night stand had 2 books; the bathtub had a complimentary rubber ducky; the breakfast was served in the Oyster restaurant inside the hotel. It was a significant distance (at least when following our GPS) from I-81, but worth the detour. We enjoyed walking about a block to a restaurant. Parking is behind the building with access only by the hotel key. We were in a room at the end of the fifth floor (5002). The hallway was narrow so the luggage cart had to be left outside the room. The room's décor is dark, but comfortable. Everything was clean and in good repair. The staff were very professional. We especially enjoyed the young man who was tending the buffet breakfast. He was very polite and engaging. The food was good, but the setting was a real treat. The presentation with the covered hot dishes reminded us of something from Europe. It was a pleasant stop.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a detailed review of our property and for all of your compliments. We are glad to hear you enjoyed our downtown location and the breakfast buffet. Hope you will come back to see us again.

Best Western Genetti is always a very good experience staying in Wilkes Barre. Always helpful staff and a clean, comfortable room. Breakfast is above any hotel breakfast included in a stay that I have had. They are enthusiastically recommended for stays in the Wilkes Barre PA area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property and for coming back to see us. We certainly appreciate all of your compliments and your enthusiastic recommendation. Hope to see you again soon.

We found this place to have Easy access from highway. It is In the heart of downtown and has key card Private parking. The breakfast had fresh fruit and even hard boiled eggs. We had instant hot water in the shower and the bed was very comfortable.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your review of our property. We are glad you enjoyed your stay and hope to see you again.

From the lounge to the dining room to the breakfast, we had to keep reminding ourselves that we were at a Best Western in PA as it was a five star experience! This one really sets the high bar of standards. Good food and the breakfast was nicer than most that you get at any hotel. The check in and check out service was very service oriented. Rooms clean and at a very reasonable rate!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for another great review of our property and for all of your details. We are so glad to hear you really enjoyed your stay and appreciate your kind words. We hope you will come back and see us again.

I had a good it. The lady at the front desk her name is Shea she is the best. She us so so kind, respectful and so understanding. She is polite too. The bar and restaurant is to die for. The best....!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Rhona, Thank you for another review of our property and for your wonderful compliments, especially to Shae at the front desk. They certainly are appreciated. We hope to see you again soon.

We enjoyed our stay at this hotel. Room was lovely, clean, accommodating and decorated well. Staff was most professional, courteous, and friendly, willing to help and answer questions. We would stay here again.

This has to be the best hotel I have stay at. Very clean and the room was very comfortable. All staff was helpful and very courteous. Check in and out was a breeze. The breakfas buffet was a nice touch.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
James, Wow! Thank you for your review and wonderful compliments, especially to our staff. We are so glad you had such a great stay and hope you will come back to see us again. Best regards, Gus Genetti

This hotel was surprisingly nice. I was aware of the age of the hotel from growing up in that town, so I was pleasantly surprised that the rooms were updated and very clean. I was also happily surprised that although the hotel was located in the city, they had free, on-site parking. The last nice surprise was that the breakfast was amazing. (Better than most hotel free breakfasts)

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Deb, Thank you for your review and for all of your compliments, especially on the breakfast. We're glad to hear your stay was better than expected and we hope to see you again. Best regards, Gus Genetti

The staff at this hotel is courteous and friendly, gracious to our pets (even gave us a pet gift) and were efficient on check-in and during our stay. The room was clean and bed and pillows extremely comfortable. The in-house restaurant made it possible for us to stay in once we checked in and the spicy tuna roll the best we've ever eaten. We will definitely look for another Best Western on our travels.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Joanne, Thank you for another wonderful review of our property. We're so glad you and your pets enjoyed your stay and we hope to see you again. Warm regards, Gus Genetti

This is a great hotel, located 1 block away from the Kirby Center where we went to Il Divo.. Another employee mentioned that we might like the public market that was only 1 block away.. It was nice to leave our car and walk to everything. Employees were great..

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Deborah, Thank you for your review and for all of your compliments, especially to our staff. We're also glad you enjoyed the conveniences of our downtown location. Thanks for staying with us. We hope to see you again. Best regards, Gus Genetti

We had a coupon for this hotel that we found in HotelCoupons book. Although the hotel was not on I-81, it was close. The staff were very friendly, courteous and helpful. The hotel was welcoming and clean. It had an outdoor pool, although we didn't have time to use it. Breakfast was included. It was EXCELLENT! Our room was very large with a very comfortable King bed. The sink was separate from the toilet and shower, which we like. I would recommend this hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your review and for all of your great details regarding your stay. We certainly appreciate your recommendation and hope you will come back to see us again. Best regards, Gus Genetti

A nice, clean hotel with good, professional staff. The breakfast is very good. Location is also good: a few miles from Seven Tubs; not far from the Scranton Wilkes-Barre Rail Riders (minor league baseball team) stadium (about 15 to 20 minutes). Close to some restaurants and bars (walking distance). Within walking distance of the river which has a good running (or bike) path.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your review and for highlighting our close proximity to several different things to do in the area. We are glad you enjoyed your stay and hope to see you again. Warm regards, Gus Genetti

Traveling through the area on our way back from Cape Cod, we needed a pet friendly room. After calling 6 places, all others not having any available, we found this BW. I won't stay anywhere else in the future when in Wilkes-Barre. Chris at the front desk was amazing, pleasant, professional, courteous and this was all at a 2am check-in non-the-less... Kudos to Chris and this facility.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Chris, Thank you for another wonderful review and for all of your compliments, especially to Chris. We are glad he was able to make your stay and look forward to seeing you again in the future.

very good breakfast and better yet it was included, room very clean and comfortable, i love the pool, was clean and the layout attractive. the lobby has beautiful furniture, definitely will try WB again .

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your feedback and compliments. We're glad you had a comfortable stay and hope to see you back again.

The Best Western Plus is situated about a mile or so from highway I-81 in the city of Wilkes Barrie. The rooms are very nice with a comfortable bed and special pillows that cradle your head for a great nights sleep! the breakfast is a full buffet style with everything you need before a long journey home. The hotel was immaculate, with nice friendly staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property and for all of your compliments. We're so glad you had a great night's sleep and appreciate your kind words to our staff. We hope you will come back to see us again. Best regards, Gus Genetti

We stayed for the King's College Pinning Ceremony. The front seat staff was so nice and welcoming and everyone else we encounter was so nice as well. The dinner at the ceremony was great. The wine & beer lines were long but we still got our drinks and had a great time with family. The breakfast in the morning was great, but go early the room is very small. It was such a wonderful stay!!!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Sarah, Thank you for another review of our property and for your compliments, especially to our staff. We're glad you enjoyed your stay and hope to see you back again. Best regards, Gus Genetti

Last evening we attended our daughters pinning ceremony for the Kings College Physician Assistants program. There were seven of us in our party. We paid $35.00 dollars for the dinner and ceremony. There was an open bar cocktail hour from 5:30-6:30. We arrived at 5:40 and made our way to our table. We stood in the open bar line for over 30 minutes to get a picture of beer! Absolutely ridiculous. After a few opening remarks and the benediction dinner was served. We were table 47 out 49. When we were finally directed to the food line the true disappointment struck us. The dinner consisted of salad which was already waiting for us at our table and one can only guess how long it was placed there prior to our arrival, roasted potatoes, baked ziti, chicken francese, corn, and roast beef, and sliced French bread. There was a desert table off to the side. The Ziti was cooked so long it was like mush, the Chicken Francese was horrible and tasteless, the roast beef was tough and fatty. By the time we reached the end of the food line we were told only a few deserts remained and that they would not be bringing any more out. Genettis totally dropped the ball on what should have been a good dining experience for $35.00 per person. I'd be hard pressed to recommend this place to anyone planning an event in Wilkes Barre.

Rooms are tight and need upgrading. Breakfast was mediocre, coffee was horrible!. Beds are comfortable and although the hotel is centrally located, it was quiet and peaceful at night. Staff are helpful and friendly. Good location in tow;. easy access to downtown and walkable to many stores. Park is not far away and has great Farmer's Market with homemade goods for sale.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for another review of our property and for your compliments to our staff and on our location. We're glad you were able to enjoy our walkability to many downtown conveniences. On the other hand, we're sorry you did not enjoy our breakfast. We normally receive rave reviews, but our staff must have had a bad day. Additionally, our hotel is currently being renovated so soon we will have nice new carpets, updated bathrooms, restaurant and lobby. Thank you for staying with us. Best regards, Gus Genetti

Our family enjoyed our overnight stay on our travel to a family reunion. Professional and engaging staff, nice lounge, comfortable room for the price, and one of the best hotel breakfast buffets we've ever had a Best Western. For the price, this was a great place to stay.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Matthew, We are so glad to hear you and your family enjoyed your stay and appreciate all of your compliments, especially on our breakfast. We hope you will all come back to see us again. Warm regards, Gus Genetti

Not much positive to say. Dumpy building, tacky restaurant that wasn't open on a Sunday. The room was ok, except for the spider that was residing there with me! Carpet frayed, hallways dark, breakfast unremarkable.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Krista, Thanks for your input. Yes, our carpet is in need of replacement. In fact, the new carpet is in our warehouse and the installation will starting soon. The new bold pattern we selected will knock your socks off! Thanks for confirming that it's time. Our Best Western Design team had also asked us to add more lighting to the hallways during this renovation cycle, a new light required over every guest room door! Once again, you are right on! Our breakfast is usually rated very good or excellent by our guests. Sorry to hear our breakfast staff had a bad day. In fact, our breakfast chef did not make it in and we brought a relief fellow in to pitch hit. It was a touch and go morning :( Sorry about the spider. Thanks for staying with us. Best regards, Gus Genetti

Thinking of staying in Wilkes Barre and not sure you can find a good place to stay? Relax. Here it is. The staff of this hotel convey this message very clearly, "Relax. We care about you and we will take care of you."

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Jack, Thank you for your review and compliments. We are so glad you were able to relax and enjoy your stay with us. We hope to see you again. Warm regards, Gus Genetti

Was pleasantly surprised at this hotel, great room and fantastic complimentary breakfast. Very friendly and helpful staff. There was a wedding there and even though we were not part of that event we were still treated very nicely and staff went out of their way to be helpful.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful review and all of your compliments. We're glad you enjoyed your stay and hope to see you again. Best regards, Gus Genetti

we arrived very, very late and my elderly mom was exhausted. chris allowed us to use the last remaining handicapped parking place so she wouldn't have to walk so far. he was warm and welcoming, as was the morning staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Becky, Thank you for your review and compliments to the staff, especially to Chris at the front desk. They are appreciated and I will be passing them along. We're glad you enjoyed your stay and hope to see you again. Best regards, Gus Genetti

The desk staff as we checked in was very friendly and efficient. They let my daughter check in early after her overnight flight across the country, which was wonderful. Our room was clean and pleasant. The free breakfast was great and the staff friendly. Good location - close to everything.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Elizabeth, Thank you for taking the time to review our property and for all of your wonderful compliments, especially to the staff. They certainly are appreciated and we're glad you enjoyed your stay. Hope to see you again soon. Sincerely, Gus Genetti

The Best Western in Wilkes-Barre is a lovely hotel. It has the atmosphere and details you would expect for a guest in small inns. The breakfast is far better than usual in a hotel this price and there is a lovely restaurant and bar. We would definitely stay again when we are in the area.

Stayed here as part of Mohegan Sun casino promotion. Would do it again. Front desk receptionist excellent. Restaurant cook/manager welcoming and efficient. Extensive breakfast menu. Easy access in small city.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
James, Thank you for another review of our property and for all of your compliments. We are so glad you enjoyed your stay and hope you do come back again. Warm regards, Gus Genetti

I would recommend this hotel if you are staying in the area. We loved the complimentary breakfast buffet. Was concerned about staying downtown but for the price it was 100% worth it. Best Western was the best hotel, during our road trip family vacation.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Angie, Thank you for another wonderful review of our property. We are so glad you enjoyed your stay and our downtown location. Your recommendation is very much appreciated and we hope to see you again soon. Best regards, Gus Genetti

I stayed at Genetti's during a conference, because many friends had stayed there before. The hotel was great and in walking distance of all of down-town Wilkes-Barre. The staff was extremely friendly and helpful, too! Everything was clean (NO bed bugs, which I worry about with hotels). Finally, the icing on the cake: the complimentary breakfast was delicious!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for you wonderful review and all of the detailed compliments. We certainly appreciate your kind words to the staff and are glad you enjoyed the breakfast. Thanks for staying with us. We hope to see you again. Best regards, Gus Genetti

Our visit at the hotel began with meeting Ed at the front desk to check in. Ed or (Edward) was very nice and a pleasure with which to work. He share with us the amenities available at the hotel and breakfast included in the am. During our check in, Ed and I even caught a Dodgers extra inning win over the Giants on a double by Kyle Farmer in the bottom of the 11th. May from housekeeping gave us a tour of a few of the suites before our departure. The restaurant staff were all very helpful during our breakfast meals and all of the staff could not have been more pleasant. I even had the chance to meet Mr. G before our departure. He is a wonderful man and has done great things for the community over the years. He has tremendous respect of his employees and Wilkes Barre is lucky to have such a great community partner in the Genetti family and staff.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for your gracious and kind review. It is so good to hear you enjoyed your stay and we certainly appreciate all of your compliments to the staff. They are a real asset to this hotel. We hope your trip to NYC went well and that you will come back to see us again soon. Warmest regards, Gus Genetti

The entire staff is wonderful. Our room was spacious and the beds were super comfortable. Breakfast was amazing and the layout was fun for the kids. Fruit salad bar and make your own waffles. Hotel is right in the heart of town. Definitely a family oriented hotel.

I am writing to let you know about my recent experience at one of your hotels. This was my first stay at a Best Western hotel and will most likely be my last. I have worked in customer service for over 25 years and my husband is a manger in the hotel business (most recently with Hilton). I typically always stay at the Hilton brand hotels but decided to try your hotel due to the convenience it offered in regards to the proximity of the theatre where we were seeing a show. This was obviously a mistake. The staff (not counting the kitchen and housekeeping staff) were horrible to deal with and could not care less if they helped us or if we were satisfied with our stay. I have never had someone in the hotel business respond to me as rudely as the staff in this hotel including the owner. They thought nothing of belittling their customer (in front of other guests), mocking us and then talking about us after we had left the area. They have apparently never heard of the credo of “the customer is always right”. I made reservations on 3/31/17 for 2 rooms at the Best Western Plus Genetti Hotel in Wilkes- Barre, PA for a 2 night stay for July 14-16. These reservations were made directly thru the BW website and I received 1 confirmation # for the both rooms. We were looking forward to a mini family reunion with my sisters who were traveling from Virginia, Buffalo and New Jersey. We arrived to check in at the hotel on Friday night at approximately 10pm where we were greeted by the front desk representative named Jeff. He explained to us that our rooms were not together; one was on the 2nd floor and the other on the 5th. I explained that we were not happy with that arrangement as both rooms were booked together for a party that was traveling together but could not fit in one room. He told me there was nothing that he could do as the hotel was “completely sold out”. I asked for the manager on duty to which he told me that there was no manager present on the property. At this point he told me he could move the one room to the 5th floor as well but they were far apart (room 5001 and 5012). Again I asked for the manager. He called the assistant manager Tabatha on the phone and explained the situation while belittling us even though we were standing right there. Tabatha asked to speak to me and continued to insist that there was nothing they could do and that when I booked my rooms any requests were just requests and not guarantees. Now as I am familiar with the hotel business I am aware that room types (double/queen/king beds, non-smoking, adjoining rooms) are considered requests but I have never been told before that 2 rooms booked together would not be put together. I asked what they would do if we had been traveling with children to which they responded that we were not so it didn't matter. Tabatha continued to cut me off as we spoke and at one point began laughing at me. When I calmly told her that laughing at me was not making the situation any better she told me that “she did not have time for me or my problems” and hung up on me. I am still shocked at how these customer service professionals actually treated paying customers. At this time I had my sister contact your customer service # for assistance and insisted that Jeff contact the general manager. He pretended to look for her number. I asked who the next manager coming in would be and was told no one. I asked when the night auditor would be arriving (as they are obviously in a position of authority if the handle the money). Chris (night auditor) actually arrived a few minutes later and I asked for his assistance. He was rude and belligerent from the beginning saying to Jeff that he would not deal with problems since he just walked in; he told Jeff to contact the owner Mr. G. While Jeff did this customer service contacted Chris and he proceeded to talk rudely about us while on the phone. He kept insisting that the request was not guaranteed and if we had wanted rooms together we should have called the hotel earlier or arrived at a normal time for check in. I was on the phone with Mr. G at this point and told him that as per Jeff and Chris all adjoining rooms were taken in the hotel with people who needed them and it was what it was to just deal with it. Jeff went so far as to say he didn't see what the big deal was as anytime family traveled together they don't really want to spend time together so who cares if you're separated. He was quick to admit that it was the hotel error; that someone had missed placing us together when the rooms were “pre-assigned”. He told us that he would fix the problem in the morning as we had been at the desk for over 40 minutes and he couldn't fabricate a room for us. Chris then “conveniently” found another room on the 5th floor (5016) that was only 2 rooms away from the first room. Now if this has been the resolution from the beginning there would have been no issue. 2 rooms away would have not been that big of a deal and we could've started our trip on a much better note. Instead we were harassed and belittled by 2 employees whose job it is to make sure we have the best experience. My sister in law actually videoed Chris mocking my sister as she was on the phone with customer service hotline. So at this point we left to park our car and I returned to the front to retrieve a luggage cart and was surprised to hear Chris openly talking on the phone about me and my problems. There was another guest waiting at the desk and was now overhearing all the details about my reservations, where I was from, etc. This is completely against every customer service rule that I know of. We went up to our rooms and were shocked to see that room 5016 had an adjoining room which proves that they assigned the rooms incorrectly because the guests in that room obviously did not need the 2 connecting rooms. Mr. Genetti called me the next morning to tell me that they had found us 2 adjoining rooms on the 4th floor and we could move sometime in the afternoon. We told him we planned on spending the day at the pool so to just let us know when they were ready. We went out to the pool at 11am which was still closed even though it was supposed to have opened at 10am. Front desk sent someone to open it after we asked 2x. The pool itself was disgusting. The water was dirty, there were cigarette butts and clumps of hair visible in the pool as well as what looked like mold along the sides. The lounges beds had waterproof covers on them (that were wet) and nothing else. Mr. G. came out to introduce himself to me and when he asked why we weren't swimming we showed him the cigarettes and hair. He shrugged his shoulders and said someone should've cleaned that but oh well. I'll send someone to do it eventually. We decided to leave the pool as it was not sanitary to swim there and left the hotel for the afternoon as there was nothing for us to do there at this point. There had been signs posted in the lobby that the pool would be closed that evening from 4-7 and that the restaurant was closed all day for a private affair. We were forced to travel to the next town to eat lunch and keep us occupied for the afternoon. When we returned for the evening the hotel area had been cleaned up for this private event. When we went to check out on Sunday I spoke with Shae at the front desk to review the totals on my bill. Mr. G had given us a 25% discount for the first night but the numbers did not add up. When I asked why the rates were different she said that a 3rd guest is an additional $5/per night (which is fine) but that still did not equal to the difference on the charges. She could not explain it to me and told me to call Chris the auditor the next day. I have not done that as of yet as I know that he will not be willing to assist me. I am extremely disappointed in how these people treated us and how this is the way that you allow your brand to be represented. On top of that the fact that we were not able to utilize the facilities and still be expected to pay full price for our rooms is an outrage. When you book a hotel that offers a restaurant, a hotel, etc you expect that you will be able to use these facilities or I could have booked a much cheaper room in a motel somewhere else that did not offer those. There were no other accommodations made for the paying guests who were put out for this one private event. I also expect the hotel to be clean and well maintained. The degree of filth in the pool was unimaginable and for the owner to shrug his shoulders proves that he does not care about his guests or the condition of his hotel. He wants every dollar he can get but is not willing to work for it. When we spoke to customer service on Friday evening they informed my sister that they would follow up with us and that the owner should compensate us for our troubles. They have not contacted me as of yet but unfortunately for Mr. Genetti and his staff I am not just going to go away. I would like a reply to this email with a normal turnaround time. I have waited on contacting the Better Business Bureau with the hopes that corporate would like to handle the situation first but that has not happen, I've also contacted the Facebook page and all they tell me is someone is looking into it and it's been 2 weeks. I also have video of the employees yelling at us and making fun of us but since it has other people children in I will not post it publicly but did send it to the hotel directly!

We fly from Lax to Newark and it is an easy 2hr drive to Wilkes-Barre. PA.. Gennettie's is easy to get to from the Cross Valley and parking is very safe. We have stayed there a number of times and the rooms are always clean, comfortable. The staff is always friendly and helpful. Here is the best thing about This Best Western. The Breakfast is five star, served with banquet quality setting and food to match.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
William, Thank you for your review and for coming back to see us so often. We are so glad you enjoy your stays and appreciate all of your compliments. Hope to see you again soon. Best regards, Gus Genetti

Everything work in the room and had no issues with the staff, so good experience, would recommend to others. Close to restaurants and downtown activities. Food prices in restaurant is a little high for me.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear David, Thank you for your review of our property. We are glad you had a good experience and we certainly appreciate your recommendation. Hope to see you again. Best regards, Gus Genetti

We stayed here one night at the end of a week-long music course at King's College. The hotel is well-run and in good shape, and it was nice to be able to walk to the square downtown very easily in order to eat dinner there.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Pat, Thank you for another review of our property and for your compliments. We are glad to hear you enjoyed your stay and our convenient location. Hope you will come back and see us again. Regards, Gus Genetti

Everything was perfect. We traveled from Florida and stayed at Best Westerns all the way and Wilkes Barre was by far the best. We were treated as Special guest from the time we entered. Dinner was excellent with large servings

This hotel had many good features, was quiet, and the beds were extremely comfortable. Upscale breakfast with lots of choices. Reasonable rates. Was right downtown and within walking distance of some restaurants. Staff were very friendly and cooperative in solving a problem that we had.

I have been to this hotel several times. I look forward to visiting it because the people are warm, welcoming and kind. There is a goodness in the hotel that permeates the building. The hotel is comfortable (beds are great), and the pool is lovely. However, what sets this hotel apart is the hotel culture and the people. I feel the natural kindness, friendliness and honesty of the employees. Everyone says hello and they remember my dog, Maple. I feel that when I visit this hotel, my faith in the goodness of people is restored. I feel valued and respected and welcomed. There is nothing false about this hotel. It is humane and human. How lovely!

Stopped here on travels with 81 year old mom. After got situated with handicap room after 2nd effort, got settled for the night. The bed is so comfortable. Refigerater in room which very handy. Breakfast included which had lots of variety to include fresh fruit and yogurt. Quiet. Nice stay.

From the time I walked in I was treated like I was the most important person. From Simone at the front desk to Chef Kevin this hotel is the best . The hotel is very clean outside and inside.The rooms are clean and comfortable. I don't stay at hotel down town but this is one I will go back to.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property. We certainly appreciate all of your compliments, especially to Simone and Kevin. We are so glad to hear you enjoyed your stay and hope to see you again soon. Regards, Gus Genetti

Although the downtown location of the hotel was a distance from Interstate 81, it was well worth the drive. The staff was courteous and professional. The room was very nice, clean and comfortable. The bed was a little springy. The restaurant was beautifully decorated and served a delicious dinner. The waiter, Michael, was the best. Complimentary breakfast was excellent! The hotel was the one of the best Best Western Inn that we ever stayed at.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Manuel, Wow! Thank you for another wonderful review of our property and for all of your compliments. We are glad you made the drive to stay with us in downtown Wilkes-Barre and appreciate your kind words. It is very humbling to hear we are on the best, Best Western's you have stayed at. We hope you will come back to visit us again. Warm regards, Gus Genetti

They have the most hospitable staff! The hotel is clean and accommodating. Great free breakfasts! Nice swimming pool. You can even rent CD's for $2 for your in room viewing pleasure. I would recommend this hotel to anyone!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful review and especially your compliments to our staff. They work very hard to provide the best experience for our guests and we're glad it is appreciated. Thank you again for staying with us and for your recommendation. Warm regards, Gus Genetti

we will be back when we visit Wilkes Univ. Very close to the college you can park your car and walk .5 mile to the college..Kings is across the street..nice to walk around town and close to restaurants' and bars Hotel gives a free hot breakfast was very good...Older hotel... staff very nice and helpful

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your review and wonderful compliments. We appreciate your compliments to the staff and are glad you enjoy our walkability to several shops, restaurants, and most importantly Wilkes University. We look forward to seeing you again in the future. Warm regards, Gus Genetti

Nice place to stay. The staff is very friendly, courteous and helpful. Breakfast is great. Full breakfast with real food. Eggs, bacon, sausage - the works. All the things that most people would want to eat for breakfast.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Wayne, Thank you for your review and compliments, especially to our staff and on the breakfast. We hope you enjoyed your stay and will come back to see us again. Best regards, Gus Genetti

Room was very dusty, gloomy and outdated all rooms from floors 2-5 are extremely outdated 6 floor was more modern and more update to best western overall standard pool area need some tweaking on appearance as well

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, We're very sorry for your disappointment in our property. We agree, some renovations are in order. In fact, three weeks ago we embarked on a renovation program that is being designed with the approval of Best Western International. So soon we will have nice new carpets, and updated bathrooms, restaurant and lobby. We hope you will consider staying with us again in the future. Sincerely, Gus Genetti

The hotel is ok. Could really use some renovation and painting. Breakfast was just ok - lots of things were out even though the guy working was really working hard. (Think he needed help.). Highly recommend a cover for the cut fruit - lots of fruit flies swarming. Front desk staff very was nice.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear John, Thank you for your review and compliments to our front desk staff. They are appreciated. On the other hand, I would like to apologize for the breakfast service during your stay. We normally receive rave reviews about our breakfast, but, unfortunately, we were unprepared and understaffed so our service was not as it should have been. Additionally, our hotel is currently being renovated (we started 3 weeks ago) so soon we will have nice new carpets, and updated bathrooms, restaurant and lobby. Thank you for staying with us. Gus Genetti

Several good choices to eat around. A little far out from the highway. Staff was very friendly. Parking lot not very big. Rooms are good but decor a little dated. Overall good choice for a night stay when you are on a road trip

THE GOOD: This is a historic hotel originally built in 1926. It is also the only hotel left in center city Wilkes-Barre. The history of the building and the location made it a pretty cool place to stay. It's within walking distance of several new restaurants and the shopping area in downtown. The customer service at the hotel was very friendly and we even met Gus the owner in the elevator. He was very friendly and welcomed us to his establishment. The rooms themselves and the grounds are kind of dated but the mattress and the pillows were extremely comfortable, and the rooms all had refrigerators and microwaves inside. THE JUST OK: Like I said previously, the hotel could definitely use some renovation. The interior hallways, carpeting and guest rooms are all dated and drab. Some fresh paint, new carpeting and room furniture would definitely brighten the place up and give it a more comfortable feel. For the most part our guest room was clean however the shower floor did have some spots of mold on it. We bought a bottle of Clorox spray and cleaned it ourselves prior to using the shower. THE BAD: The hotel shares it's space with the Genetti's banquet room. Our hotel room while on the six floor was located above the banquet room. On the second night of our stay they had a party going on in the banquet room playing loud, bass heavy music. The music was so loud that it rattled our room and we actually left to go out to get some drinks hoping that the party would be over when we got back. At 11 o'clock the music was still playing extremely loud and we were unable to sleep. We called the front desk and were told that the party should be wrapping up soon. At 1:45 in the morning the music was still going full blast and we were told that the party had extended until 2 AM. I'm sure the hotel made a lot of money on the two hour extension however we got very little sleep that night. MORE GOOD: The customer care representative did contact us in the morning to inquire about our complaint. She was very courteous and took $27 off of our rental for the night. Considering we didn't get any sleep until after 2 AM we think they could have done a little bit better. Being a former resident of Wilkes-Barre, I would love to see the city succeed. If Genetti's Best Western is going to be part of the future of the city they are going to need to update their hotel, sound insulate their banquet room and modernize their property to compete with the new chains opening on the outskirts of town.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thanks for your extensive comments regarding your stay with us. Thanks for the "Good" Thanks for the "Just OK" The shower should have been clean. The rooms are slated for upgrades, new carpeting has already been delivered and in the local warehouse, repainting of halls and rooms have already started.. Thanks for the "BAD", although we were already painfully aware. The party should have been over at 11:00, as scheduled. It was little benefit to us to allow it to be extended until 2:00 AM thereby making 50% of our overnight guests unhappy, as well as me. Thanks for the "MORE GOOD" We appreciate you rooting for us in little ol' WIlkes-Barre. It's been a rocky ride, these past 54 years but this is now part of the good times. We are the number TWO HOTEL on TripAdvisor and are doing much better each passing year. People are actually moving into downtown, with a long waiting list. So, thanks, again. Hope to see you again soon. Warmest regards, Gus Genetti

Check in was a breeze. Hotel honored my requests for specific location. Elevator moved quickly. Room was clean and spacious. Television was crisp and clear. Staff was nice. Location of hotel was perfect for the FM Kirby Center just a block away. In-hotel restaurant, Oyster Restaurant, was very good. I would stay again, no doubt.

We booked this hotel because of it's proximity to the FM Kirby Center (basically right next door.) It's an older hotel, but rooms are nice, comfy, clean and well equipped, and the staff was great. There is also a very lively bar/restaurant around the corner that was the perfect place for the "after-show". I will definitely stay here again, if the situation presents itself.

We only stayed 1 night for a show at The F M Kirby , our first time at this hotel , had a wonderful stay and very good breakfast , the pool looked very nice but we didn't get a chance to swim , felt safe in the area to walk around

Staff are very friendly and helpful. The hotel was very clean and smelled fresh. The food was also very good. I'm glad I booked the reservation and would stay here again. It is also located close to a lot of local things such as the city square where there are lots of open air shopping opportunities.

Stayed here because of the location, just up the street from the Kirby Center. Glad we picked here, very nice hotel. Friendly staff. Would definitely stay here again. Will be back for another show at the Kirby Center and will book a room here again!

Found the staff very friendly and accommodating and went out of their way to make our stay a positive experience. Rooms were clean and bed was very comfortable. Maid service was excellent and we were happy with how the room was maintained during our stay. Always asked by the maid on our floor if everything met our expectations and if there was any problems to let her know. A full breakfast is offered every morning which is included during your stay.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Carl, Thank you for another great review of our property. We certainly appreciate all of your compliments, especially to the staff and are so glad to hear they made your stay that much better. We look forward to seeing you again. Best regards, Gus Genetti

Wonderful stay at the Best Western in Wilkes-Barre,PA. Staff very efficient & friendly. Hotel was lovely & very clean. All staff were eager to assist with any questions. Excellent food & breakfast buffet delicious. Highly recommend the hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful review of our property and for all of your compliments, especially to our staff. We work very hard to make every guests stay enjoyable and are glad to hear we have. Thank you again, Gus Genetti

We stayed one night to attend a concert at Kirby. Front desk staff as well as housekeeping were super friendly and polite. Room was fine and overlooked where the band's tour bus was parked. There is an outdoor pool but no one was using it the day we stayed. We had the complimentary breakfast buffet which is served in the Oyster restaurant on site. Lots of nice choices including scrambled eggs, home fries, bacon and sausage, bagels, pastries, cereal, oatmeal, fruit, juices and teas, coffee, etc. AYCE and we didn't have to stop for lunch on the way home. We would definitely recommend this hotel to people seeing a show at Kirby!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for all of your kind comments, especially to our staff. We are so glad to hear you enjoyed your stay and certainly appreciate your recommendation. Thank you again, Gus Genetti

This hotel is very old and not maintained The hallways had a musty carpet odor and were not clean. The pool area way dirty along with the complete exterior of the building. The buffet breakfast was a buffet style breakfast which is on average with most 2.5-3 star rated hotels. The hotel was also staffed at a very low level with the receptionist or other staff members missing from area's of the reception desk, bar area, or lobby.The hotel is also located in a less desirable part of town if you have children.

We needed a place to stay that took small pets. Scranton area was the half way point between DC and upstate NY. Our search presented Mr. Genetti's Best Western in downtown Wilkes-Barre. I have never stayed at a Best Western but what a pleasant surprise!! An older hotel, but the rooms were very nice and the STAFF...wow. Whether the front desk team, maintenance gent in the hallway, restaurant staff (actual chef wandering the breakfast room) or the employees working on a project near the parking lot...I have never met a staff so genuine and friendly. Such service (from all members) can only occur if the owner/operator exudes something special. I never had the opportunity to meet Mr. Genetti but his staff sure had a lot to say about him. We have now stayed at the hotel twice and will stay again. Well done, Mr. G ... oh ... I (for one) appreciated your welcome note in the room. Keep up the great work! Mike

Very clean & quiet rooms, excellent staff, close to shopping and dining. Room was a very nice & perfect for our needs. Was able to get fresh air into the room which was a bonus coming from a small town

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful feedback and compliments. We are so glad to hear your stay was perfect for your needs and hope you will come back to see us again. Best regards, Gus Genetti

Overall one of the best Best Western stays I've had in awhile. Breakfast was very good with a range of selections. For bikers, there was a "Hog Pen" out in the back parking lot which offered covered parking for about 5 large motorcycles. That came in handy during my stay as it was raining.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Bob, Wow! Thank you for taking the time to write another review of our property. We certainly appreciate all of your kind words, especially regarding the breakfast and our "Hog Pen". We hope to see you again soon. Best regards, Gus Genetti

We always stay in Wilkes-Barre traveling North from Florida but this was the first time at a best Western Plus and first time at Genetti's Best Western. We will plan to stay here in the future...loved it! The staff was so pleasant and helpful and the food was fabulous!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write another wonderful review of our property. We are so glad you decided to stay with us and that you enjoyed it. We look forward to seeing you again in the future! Warm regards, Gus Genetti

I was looking for a place to stay off I-81when I pulled off the highway in Wilkes Barre. All the immediate motels were fully booked so I put Best Western on my GPS and there was one about 5 minutes away, in downtown Wilkes Barre. I'm so glad I did! I have stayed at a lot of Best Western motels, but this was THE BEST. The rooms are spacious, comfortable and well decorated, the restaurant has good food at reasonable prices, the complimentary breakfast is extensive and the customer service is excellent. I especially liked the bedding, pillows and comforter. I will look for this hotel next time I am in the area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, We're glad you took the extra couple minutes to come stay with us as well. While we are located a little farther off the interstate, we enjoy our downtown location and pride ourselves on our service and our property. We're glad to hear you appreciated these details and took the time to write such a kind review. Looking forward to seeing you again in the future. Warm regards, Gus Genetti

I loved the hotel. A 7-story brick hotel just a block from the city center. The customer service was amazing, the room was comfortable. There is a restaurant in the hotel and that is where the breakfast is. The breakfast had everything you could want. I loved being close to everything - walked around the town where there are many restaurants, walked down to the river just a few blocks away where there is a nice walkway along the river. I would recommend this to anyone going to the area.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, We are so glad to hear you enjoyed and appreciated the conveniences of our downtown location. We also appreciate your compliments on our service and the breakfast, and your recommendation. It is great to hear you loved our property and we hope you will have the opportunity to come back and see us again. Best, Gus Genetti

Saw several questionable guests (pretty sure I witnessed several drug deals, prostitutes) one even chased us down the elevator with no pants on. Staff was excellent but overall wouldn't stay in this area again. The hotel lobby and ballroom is older but the rooms are updated and nice.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Amber, I'm sorry you were not comfortable during your stay with us. I checked with our housekeepers, front desk personnel and management to uncover what happened. No one saw anything amiss or recall any comments or complaints by any guest about suspected drug deals, prostituting or anyone running around without pants. Nothing in the security log book either. Gee, if only you had said something at the time. We have 144 recorded CCTV cameras covering most of the public space and both elevators 24/7. It would be very helpful if you could tell us where in the hotel and approximately when you saw these activities, we could confirm who was involved, identify them by room, name and address and put them on our very long "DO NOT RENT" list. So good to hear you liked our staff. They really try to be the best and I think they are! Best regards, Gus Genetti

We most always stay in Best Western hotels when they are available where we are traveling. The quality of our stays are always great. When I made the reservation I did not ask where it was located and at first I was concerned with the inconvenience it might be to travel into the downtown area. We we very happy with the ease of the parking. What a nice downtown! We loved the availability of walking around the corner to a restaurant for a bit to eat and a few drinks. What a nice downtown!! (We could not use the restaurant and bar because of a wedding so this was very convent.) The rooms was great and very clean. The beds were the best we stayed in during our 2 week road trip. The breakfast was one of the best we have ever had. The staff were genuine and so helpful. We liked the personal touches of the note under our door in the morning. It was way more personal than a copy of the bill. A little poem on the stand was appreciated and we liked seeing the photos and a little about the family who owns this location on the wall near the check in. We prefer not to stay in Bed and Breakfast locations so when you are on the road so after several days of hotel stays there can be an isolation with other people and these personal touches were very nice. In all the years we have traveled this is only the 2nd time we have seen anything like this done. We have always remembered the The Best Western in Estes Park, Co. for the same reasons. Thank you for your hospitality. The LeClairs

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Mr. & Mrs. LeClair, Oh my! Thank you for another absolutely wonderful review of our property. We are humbled by your kind words and all of your compliments as every hotel strives to continually provide the best service and experience for their guests. We're glad it was such a great stay and we hope you will have the opportunity to come back and see us again. Warm regards, Gus Genetti

Very comfortable. Breakfast was great!!! The rooms excellent. Safe neighborhood. Close to many restaurants. The hotel restaurant was incredible!! The staff very helpful and polite. I would recommend this hotel.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for all of your great compliments of our property, especially the breakfast. We certainly appreciate your recommendation and hope you will stop to see us again. Sincerely, Gus Genetti

Check-in and out was easy. Free b'fast buffet, wi-fi, free parking, room had fridge, was updated, very clean. This hotel prices itself to attract travelers and it's well worth it. A mid-level price for a higher level hotel. Some outside noise, but it was a Friday night! Beds were super comfortable - which is an important as anaything!

We stayed here recently for an event in town and didn't feel like driving far. Everything was great. From the rubber duck in the bathroom, to the service. In fact, my wife left her sweater in the room, and they called us to let us know they had it! Now that is great customer service

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for another great review of our property and for all of your wonderful compliments. We are glad to hear you enjoyed your stay and appreciated the service. Best regards, Gus Genetti

Ed at the desk was very nice as were the staff for breakfast in the morning. They took time to say hi and chat with our kids. Very pleased with our stay. Would recommend to anyone. Great breakfast lots of options hot and cold

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Traveler, Thank you for such a wonderful review of our property and for all of your kind words, especially to Ed at the front desk. We certainly appreciate your recommendation and hope to see you again soon. Warm regards, Gus Genetti

This is the best Best Western we have experienced. Service was great and rooms were updated and very clean! The breakfast was buffet style and much better than average. Our room was quiet and the complimentary happy hour was great! Chris was extremely professional as we checked in at the front desk. We will definitely be coming back!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Renee, Wow! Thank you for such a wonderful review of our property. We certainly appreciate all of your wonderful compliments, especially to Chris and the staff. Hope to see you again in the future. Best regards, Gus Genetti

This hotel is the best we've stayed at in years. Beautiful decor, friendly/helpful staff, great room. Old world elegance at a modest price. We highly recommend it as the place to stay in northeastern Pennsylvania. Its restaurant, Oyster, has excellent food and good service. We ate all meals there. Server, Michael, was especially helpful and attentive.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a wonderful review of our property. We are truly humbled by your kind words, especially to the staff. We also appreciate your recommendation and hope to see you again soon. Warm regards, Gus Genetti

great place. everyone is helpful. The breakfast is outstanding and the hotel is walking distance to banks, stores, shops, other restaurants, and the police station. The fitness area has the latest equipment and is comfortable.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Tony, Thank you for another great review of our property. We are so glad you enjoy your stays with us and look forward to your next visit. Best regards, Gus Genetti

a good place for a get together, good food, clean place, friendly staff, good location, free parking,close to stores for shopping, easy to find the hotel, computers available for private use, and a good selection of tv shows

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your kind words and detailed review. We're glad you had a great time for your high school get together and hope to see you again. Sincerely, Gus Genetti

Spent one night here. The hotel is just a two minute walk to the city square where there are numerous eating and retail options. The staff was excellent and caring. The rooms were spotless and very comfortable. The complementary breakfast was awesome. Great place to stay while in Wilkes-Barre.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
James, Thank you for taking the time to review our property and for all of your kind words, especially to the staff. We are so glad to hear you enjoyed your stay and our proximity to all of the downtown Wilkes-Barre amenities. Hope to see you again. Sincerely, Gus Genetti

We stay at BW hotels regularly. We stayed at this one in January, 2017, and, because of our experience, stopped here again in May, 2017. The room was in great shape, providing a great evening of comfortable rest. Breakfast options and food quality was perhaps the best of any BW where we have stayed......actually, no other hotel where we have stayed offered as road an option of breakfast items! If looking for a hotel in the area, you can't go wrong with this one!!

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for coming back to see us and for your wonderful compliments and for your recommendation. We certainly appreciate and value our repeat guests, and hope to see you again. Best regards, Gus Genetti

The staff was great and friendly. The room was very quiet and bed was very comfortable. The hot breakfast was also good. They had bottled spring water for guest and free news papers available for guests.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Robert, Thank you for another great review of our property. We appreciate all of your wonderful compliments, especially to the staff. We hope to see you again soon. Best regards, Gus Genetti

You are literally attached to the FM Kirby Center. Out the side door, you see the tour buses where the performing artists park. Nice room, great breakfast, adequate internet service which could be slow at times.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Robert, Thank you for taking the time to review our property and for supporting the Kirby Center. We appreciate your feedback and compliments. Additionally, we are set to have our IT guy check out the WiFi in your room because it should not be slow. We're very sorry there was an issue during your stay. We hope the rest of your stay went well and that you will come back to see us again. Best, Gus Genetti

I look forward to our stay at Ginetti's to and from Florida. Quality at every level and a wonderful restaurant so we don't have to get in the car again. Excellent breakfast to start us on the next 600 miles.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Carol, Thank you for another wonderful review of our property and for your kind words. We are so glad to hear you enjoy your stays with us and look forward to your next visit. Sincerely, Gus Genetti

Simone warmly welcomed us and cecked us in, spoke about local eateries and generally gave us the lay of the land. She could not have been more solicitous. Our housekeeper Ellen was just excellent. Helped get us settled, exchanged key card that did not work and did a great job on the cleaning. She and Simone deserve a bonus. The restaurant was fair; they made errors in our order but did try to rectify.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for another great review of our property and for all of your wonderful compliments, especially to Simone and Ellen. They are appreciated. We would like to apologize for the misteps on behalf of the restaurant. I will be informing the owner so he is aware and can make any necessary improvements. Thank you again for your kind words and feedback. We hope to see you again. Best, Gus Genetti

Everything about this hotel was superb. From the very pleasant and helpful receptionists, to the cute little rubber ducky in the bathroom, to non-denominational reading material in the room, to the full buffet for breakfast ...everything exceeded my expectations. The little touches showed that the owner really cares about his customers. In fact, he has written a personal welcoming message that is left on the pillow in every room. (If the chambermaid forgets to put it in your room, be sure to ask the receptionist for a copy.) It put a smile on my face and a tear in my eye when I read it. I will go out of my way to stay here in the future.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for another wonderful review of our property. We are truly humbled by all of your compliments and kind words and are glad to hear you noticed all the little details our property has to offer. Thank you again and we look forward to seeing you again in the future. Warm regards, Gus Genetti

Visit Misericordia University so we decided for an overnight here. Staff were very friendly as we pulled in at nearly 9:30 at night, tired and hungry. Ordered from the restaurant on sight - great burger and fries - very friendly staff again! Breakfast was a delight a eggs,bacon, sausage, French toast, sweet breads and yummy coffee. That was a surprise and sealed the deal in how good a value this was. Clean, well decorated and again great staff. The only negative was the lumpy bed pillows. Ugh - all four were lumpy but that's an easy fix I suppose.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Maureen, Thank you for another wonderful review of our property. We are so glad to hear you enjoyed your stay and appreciate all of your compliments. Our staff is checking out those pillows as they should not be lumpy because we have replaced all of our pillows very recently. Thank you again for staying with us and for your kind words. We hope to see you again soon. Best regards, Gus Genetti

We are snowbirds heading back to Canada and do not usually venture too far away from the main highway (81) but it was well worth it. They honoured a discount hotel coupon all with a friendly, courteous reception. This was a stark contrast to our experiences with Marriott and Sheraton hotels previous nights. The room was clean, updated decor and the beds were very comfortable. It is within a walking distance of several restaurants. We enjoyed a complimentary drink in the hotel's restaurant, Oyster which has a substantive menu. The complimentary breakfast was fantastique, exceeded our expectations. Everything was cooked fresh, no processed food. The staff are efficient and friendly. This hotel offers the best value given the quality of the hotel and services. We enjoyed our stay so much, this will be our hotel of choice in our future travels.

GusGenetti, Owner at Best Western PLUS Genetti Hotel & Conference Center, responded to this review
Diane, Wow! Thank you for your fantastic review of our property. We certainly appreciate all of your compliments and are so glad to hear you had such a great experience during your stay. We look forward to your next visit. Best regards, Gus Genetti

Don't understand the good reviews about this hotel. This hotel is simply outdated!!!! Old and bad smell!!! I felt living back in the 70's. The only positive thing about this place was a friendly staff and not a bad restaurant

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Guy, You asked in your comments - what do other guests see when they review our hotel? They see a well established downtown hotel with a walkability of 92. They see traditional, clean decor with quality fabric that does not consist of just bright colors and plastic cookie cutter hotels. They see extra amenities like refrigerators, microwaves, pillowtop beds, 4 pillows for each bed (2 soft, 2 hard), excellent wireless connection, books to read on the night stand, quality pillows and towels, and great HOT showers with a high quality shower head. AND, most importantly, to set the tone of each guests stay, a Rubber Duckie of your very own, greeting you as you enter the bathroom. They enjoy a free, great breakfast buffet with friendly attendants. Finally, they see a family owned and run hotel unlike any found along the highways today, where the owner often greets and shakes the hands of the guests as they are check in or leaving. We're truly sorry you missed all that :(

Wonderful staff and generally very well run hotel, Rooms are super clean and comfortable, everything was great for my stay. Breakfast was very good, well presented, plentifull and hot. good selection of breakfast foods and fresh fruits and juices. Hotel is quiet and has great stuff within walking distance.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Francois, Thank you for another wonderful review of our property. We certainly appreciate all of your compliments and hope you will come back to see us again. Best regards, Gus Genetti

My employer booked this room for me so I had no choice where I stayed. Room was comfortable. Staff was, for the most part, friendly, every place has one or two depending on the day. I did not get to have breakfast, as I had to be to work before they served, but they did give a grab and go bag that sufficed. Too early for the outdoor pool, but the weather was very nice. The coffee they offered in the lobby was great. I did not eat in the Oyster Restaurant. The prices were beyond my budget, but Oz's Pizza makes great spaghetti and lasagna and they deliver. Found the brochure in the rack in the lobby. Free parking in the lot behind the hotel was nice also. Internet was spotty at times, but you get that at other places also. It is the obstacles of the job at times. I would definitely come back if I had the opportunity.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your details. We're sorry you didn't have the best experience and are a little concerned about your comments regarding the staff and the Internet. We usually receive rave reviews about our friendly staff and service so "for the most part" is a little concerning. Additionally, if you let us know which room you were in, we could have our IT guy check out the router for the Internet to make sure there are no issues. It should not be spotty. Thank you again for your details. We're glad to hear your stay went well over all and that you would come back to see us if the opportunity were to arise. Best, Gus Genetti

I would recommend this Hotel.Staff is very friendly, Great value for your dollar. Nice hot breakfast included. I would stay there on my next trip. Very nice room and beds are super comfortable. I strongly recommend this Hotel All the Best!!! Happy Customer

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Angelo, Thank you for another wonderful review of our property. We certainly appreciate all of your compliments, your recommendation, and are glad you enjoyed your stay. We hope you will come back to see us again. Sincerely, Gus Genetti

Our son goes to school in Scranton, PA. He plays on the College baseball team with home games Sat & Monday. We took our dog, so we needed a pet friendly room. I personally know the owners of the Best Western in Cobourg, Ontario, Canada and he recommended the Best Western In Wilkes- Barre. We thank him for that as our stay was terrific.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Kevin, Thank you for your staying with us and for your kind review. We are humbled to receive a recommendation from another owner, so please send along our thank you. We hope you enjoyed your son's baseball game and hope you will come visit us again. Best regards, Gus Genetti

Everyone at this hotel was very welcoming and the service was wonderful. Clean and comfortable room. The breakfast was one of the best I've had at a hotel. I will definitely stay here whenever I'm in the area.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a wonderful review of our property. We certainly appreciate all of your compliments, especially to the staff, and hope you will come back to see us again soon. Sincerely, Gus Genetti

We've stopped at this hotel many times on Sunday, travelling home from Florida. We just canceled our reservation there for this Sunday, as we learned their restaurant in lo longer open Sundays. After spending the day in the car, a meal is an absolute must. This hotel is now off our list for the annual journey home from Florida. Shame.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Since we have never had our restaurant open on Sunday nights, you may have us confused with the former Best Western East Mountain Inn, which is now a Holiday Inn. I have checked with them and their restaurant is still open on Sunday nights. We are sorry that you aren't able to stay with us, but we are pleased you have chosen the Wilkes-Barre area for a nightly stay. Best regards, Gus Genetti

I was at the hotel because my father had passed away, it was a terrible reason for a visit. The entire staff, but especially housekeeping, was so kind and accommodating to me and my needs. Always pleasant and smiling, they made sure I still had the items I needed when I requested them, since I chose to keep the do not disturb sign on my door for the entirety of my stay. That did not detract from having fresh towels, coffee refills, etc when I needed them. I believe one of the supervisor's name was Judy? She was a wonderful person. The rubber ducky.... Can I just say what a small little something extra that had a large impact that little touch is?!! I was so sad and grieving the loss of my dad when arrived after a full day of travel from Texas, and when I walked in and saw that, it put a smile on my face. I just thought it was adorable and a great touch. I've never seen anything like it, and everyone I've told agrees what a great touch that was! Great job all around people! I've never had a better stay anywhere, and that is saying a lot when the reason for my stay was so hard.

Location was close to great hike trials and lots of places to grab food nearby. Complimentary breakfast buffet had great variety of hot and cold food . staff was very polite and accommodating will definitely return !

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your compliments, especially to the staff. They are appreciated and I will be passing them along. We're so glad you enjoyed your stay and look forward to seeing you again. Sincerely, Gus Genetti

I stayed at this hotel February 7 for my husbands funeral on the 8th April in Wilkes Barre PA. The bed and pillows are fantastic, water was HOT. The hotel was very clean and comfortable, I LOVED the fireplace in the lobby. As for the Restaurant.. The dinners were great and the buffet had everything you could want and more. The atmosphere is very relaxing and enjoyable, love the statue in the entrance way of the restaurant and the fountain in the lobby. There is coffee in the lobby free, parking free. I also had a buffet luncheon served for all my guest after the funeral and Amanda the Manager did a fantastic job of taking care of me, and the young lady who did all of the work on the actual day, well she was terrific, forgive me I do not remember her name. The front desk took such good care of the flowers I had delivered for my husbands grave. This is a really great hotel to stay in if visiting the Wilkes-Barre area. We attended a lovely church only 5 minutes away. Turned out there is a theatre 5 minutes away as well that has concerts. My boss Kevin treated us all to an Elvis impersonator concert. It was icing on the cake after such an emotional and anxious but sunny day sending my husbands on his final journey next to his Grandfather. This hotel helped make that difficult moment so much easier. I will be back in June for a few days.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Joyce, Our condolences to you and your family again. We would like to thank you for writing such an eloquent review and are humbled to hear our staff and service offered a little bit of light during such a difficult time. We look forward to seeing you again in June. Regards, Gus Genetti

Off the highway but well worth the trip downtown. Very friendly helpful staff, owner is often on site. Attractive, well equipped rooms, very clean. Great dog friendly hotel with excellent restaurant, free parking.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful compliments, especially to the staff. They are appreciated and I will be passing them along. We are glad you enjoy your stays with us and look forward to seeing you again. Best regards, Gus Genetti

The hotel is located close to Wilkes University and Kings College. Wilkes University campus is within a 3 block walking distance. The amenities at the hotel are excellent. The hotel offers a free hot breakfast to guests of the hotel. The restaurant staff are friendly and helpful. The check in/out desk personnel are extremely kind and helpful. Even the housekeeping staff go out of their way to greet guests.

GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your great details and compliments, especially to the staff. They are appreciated and I will be passing them along. We are glad to hear you enjoyed your stay and hope to see you again soon. Sincerely, Gus Genetti

Have stayed at the Genetti Hotel before and have found it to be a very good hotel. The hotel is an older establishment but has been well maintained and the guest room interior was in very good condition, linens fresh and in good condition and the shower was great. The hotel staff is very receptive to pets. I have recommended this hotel to friends and family who travel with pets as well as others who have to travel through the Scranton/Wilkes Barrre area.

I stayed for a wedding. The room and the hotel were a bit dated but very clean and the bed was extra comfy. The breakfast was good and the staff very friendly and helpful. There is no elevator but you can get a room that does not require an elevator and is not on the ground floor. Ask

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your review and kind remarks, especially to the staff. They are appreciated. We are a little confused about your comments on the elevator and ground floor rooms as we do not have rooms available on our ground floor, therefore, we do have two working elevators on our property for guests. Could we possibly be mistaken for a different property? Thank you again for your feedback. Sincerely, Gus Genetti

I have stayed at this hotel when traveling through Wilkes-Barre PA. The staff is always friendly and accommodating. Rooms are spacious, bathrooms updated. Beds are quite comfortable and cannot beat for the price. I have been at many 4-5 star hotels that are on par with this one. Oysters dining room has amazing food. A "pearl" for the city. I would stay here again without hesitation.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for such a wonderful review and for all of your compliments, especially to the staff. They are appreciated. I will be passing along your compliments to Oysters as well. Thank you, again. Gus Genetti

We arrived late evening, left early morning for a flight. Cannot comment on the area around the hotel, but it seemed to be in the middle of the downtown area. The service was quite good. Since we left before the free breakfast was available the front desk person put together a breakfast bag for us. On top of that she brought it to our room so we did not have to wait for her to put it together. Outstanding. The tv channel selection was very good. The bed was very comfortable. A pleasant stay.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Pat, Thank you for your great review. We are located downtown with many shops and restaurants nearby. Hopefully you'll have an opportunity to stop again so you can enjoy our location and our restaurant for breakfast. Either way, we are so glad to hear you still enjoyed your stay and appreciate all of your compliments. Thank you for staying with us. Best, Gus Genetti

Attended a sports award ceremony. Absolutely the worst I have ever been. Service was horrible some tables didn't get food at all. Bread came out 25 min after dinner was served. The price paid per plate was crazy for what little you got.

I called ahead to ask about a king room, and was told it would be no problem. Checked in and was given 2 queens. All because I booked through a 3rd party? Why stay for 2 nights? Never again! This is not my first time here, didn't have a problem last time... Very disappointed. Still have another night to go. Should of known better.....

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, We're very sorry for the disappointment in your room during your stay. Unfortunately, your room was booked as 2 queens, and while we could normally upgrade you to a king room for an additional $10 per night, we did not have any available at that time. We always strive to provide the best possible service for our guests, but sometimes we are not perfect. While we hope great service and extra amenities like a fee hot breakfast would make up for a room with two queens instead of a king, sometimes it does not and we are very sorry for that. Thank you for your feedback. Gus Genetti

I stayed at this hotel for 4 nights-what a great experience. I have never encountered a group of staff that were so outstanding. The facility was clean and I felt very safe. Breakfast every morning and staff working in the dining room were superb-you typically do not get this type of breakfast complimentary in a hotel. The owner made it a point to make his presence know each day.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful compliments, especially to the staff. They are very much appreciated and I will be passing them along. We are so glad to hear you enjoyed your stay and hope you will come back to see us again. Best, Gus Genetti

Everything about the Genetti was excellent - the room and various facilities, all of the staff, and the palpable sense that everyone took pride in their work and wanted (successfully) to make the guests comfortable and well served.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Larry, Thank you for your wonderful compliments, especially to the staff. They are certainly appreciated and I will be passing them along. We are so glad to hear you had an excellent stay and hope you will come back and see us again soon. Best, Gus Genetti

I completed a Best Western survey of the hotel, rating it as mediocre as this review, and I got a reply from one of the Genetti family asking for additional information about how to improve the hotel. So in fairness, they are genuinely interested in improving the hotel and are about to embark on a 5-year plan of updates and improvements. So, a big kudos to them. Undoubtedly, this has the best location of all the downtown hotels in Wilkes-Barre with a short walk to good restaurants and the Performing Arts Center. But it is an old and outdated hotel with small rooms, limited natural light and paper thin walls. We heard all kinds of noises during the night from other guests. The breakfast offering is nowhere near as good as other Best Western hotels that we have stayed in and the restaurant itself looks like a bad 80's style disco (why have a Buddha head in a restaurant called Oyster?). The staff are however very friendly and good. But, I won't be returning until the full update and improvements are completed.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property, again. We certainly appreciate your compliments to the staff and on our location. You are right, we do have some changes to make, and I appreciate all of the excellent suggestions you had emailed me on October 18th regarding updates to our property. I will be responding to you soon, detail for detail, because there is a lot of validity to your suggestions. I am sorry I did not get a chance to get back to you in a more timely manner. Best regards, Gus Genetti

When your tired and looking to end the day on an amazing note ... Or for that matter any day, I hope that Edward is at the check in desk. Most check in employees do an adequate to ok + job, but come check Edward out he is a m a z I n g!!! The room was great and I loved the crisp bacon full of flavor and all the other item I checked out on the buffet. The staff was very helpful and helped start my day on a positive path.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments, especially to Ed at the desk. We are so glad to hear you enjoyed your stay and hope to see you again soon. Best, Gus Genetti

This is an older Best Western with rooms that have recently been updated. Has all the advertised amenities, beds were comfortable with 3 pillows, and towels were plush. My first room had a ac/heater that screamed meaning a quiet night would be impossible. The front desk switched me to an adjoining room without any argument. But why was I given a room with a malfunctioning heater in the first place and have me waste time moving? Breakfast was very good with eggs, meat, fruit, yogurt, cereals and breads. The other negative was the dusty condition of the room; there was a good skim of dust on bed head and picture frames. Very quiet location.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments on the breakfast. We're glad you enjoyed it. We would like to apologize for the malfunctioning heater in your first room. Unfortunately, we were unaware that there was an issue as neither the previous guest nor the housekeeper notified us. In regards to the dust, we have notified our housekeeper and she has instructed her staff that a thorough cleaning needs to be done in EVERY ROOM EVERY TIME. Thank you for your feedback and for staying with us. Regards, Gus Genetti

A+! Amazing front desk- friendly, helpful and accommodating and even gave my doodle treats and poop bags upon arrival. I wouldn't consider the room "dated" at all actually, it is your typical Best Western traditional decor and most importantly for us- it was clean, even the pet friendly room. Other places I've stayed keep their "dog" rooms less then up to par assuming "dog" people will keep the room dirty. Anyway, I appreciated the cleanliness due to my dog being hypoallergenic and cleaner then many humans. Ordered room service from Oyster, also A+ both service and food. Noticed Dominos being delivered a couple rooms down. Overall, a great resting point for a long journey- and highly recommended! Thanks!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you very much for your great review. We certainly appreciate all of your compliments and are glad to hear you and your dog enjoyed your stay. We hope you will come back and see us again soon. Best regards, Gus Genetti

The owner, Mr. Genetti, greeted us (and seemingly all other guests) at the entrance of his hotel! We were hesitant to stay in downtown Wilkes-Barre, but they have their own parking area in back, and the area is very nice. They presented us with a nice doggie-bag for our little dog, Lucy. It was late when we arrived, so we reluctantly ate in their dining room and were so glad we did! Their Italian meatballs and lasagna and everything else we ate were delicious and extremely reasonably priced. And the breakfast buffet was the absolutely best we have had in the US - even had (on alternate days) grits or steel-cut oatmeal (which Carol enjoyed), fresh cut-up fruit salad, and too many other items to list. Not at all like the typical "hot breakfast" served at other restaurants (which used make-it-yourself Belgian waffles as their "hot" item). Their nightly cost is very reasonable! It is our destination now, whenever we are close-enough - we will drive longer or shorter to stay there!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for all of your wonderful compliments. They are very much appreciated and I will be passing them along to the staff. We are so glad to hear you thoroughly enjoyed your stay, especially the breakfast. We hope you will come back to see us again soon. Best regards, Gus Genetti

Hotel somewhat dated but very comfortable. Large rooms. Tv lacked major movie channels. Buffet breakfast was good but not great. Very good downtown location with plenty of eating options. Housekeeping could have been better in servicing room but room was very clean. Good parking.

people really make you feel welcome and want to please. directions a little off if starting at the very first light to 6th light. really friendly and helpful great. would have liked a pet friendly room on first floor so we didn't have to wait for elevator. Cleaning staff really helpful and wicked clean rooms I was impressed.

The purpose of this trip was to meet up with family from Boston. Sort of a middle meeting place. This was by far one of the best stays I have ever experienced anywhere. While checking in after a long day on the road I was greeted by the owner, Gus Genetti. He introduced himself, welcomed me to the hotel, gave me a candy and a hug. Chris at the desk was friendly and efficient and made the check-in process go very smoothly. I was checking in with my husband In a wheelchair and a dog so had my hands full, but everything was handled easily and before long we were in their wonderful restaurant having an amazing dinner with our family. The property was very clean the entire time we were there regardless of time of day. The staff in every capacity was truly dedicated to making our stay perfect. Simone at the desk and Ellen in housekeeping as well as the breakfast staff were friendly and professional at all times. I highly recommend this property to anyone looking for a good stay in Wilkes-Barre and hope I can find a reason to return and stay there again. Also, the location was perfect for the activities we had planned and the places we wanted to go.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you again for all of your wonderful compliments. It is so humbling for us to hear that you had your best stay at our property. Your recommendation and kind words are beyond appreciated and we hope you will find another reason to return again. Warm regards, Gus Genetti

My fiancé and I had the opportunity to travel to Wilkes-Bare, PA last weekend. Having stayed at the Best Western in Agusta, ME as a line haul driver in the past, and finding the employees at that hotel to be extremely courteous, we decided to search for a Best Western on this trip. We found one located on 77 E Market Street in Wilkes-Bare, PA. We were looking for a low rate for the night and we were pleasantly surprised to find out that my previous stays in Agusta, ME earned me enough points that I actually had 2 free nights coming to me. Simone and Shae at the front desk were extremely helpful and courteous, taking the time to research this for us. The room was very comfortable and the complimentary breakfast was delicious and had an unusually large assortment of hot food. My fiancé and I plan to come up to Wilkes-Bare again on 11/26 for the Red Cross Holiday Craft Show at the Kingston Armory only a few minutes away from this Best Western. We plan on staying for two nights to enjoy everything in the area including the Mohegan Sun Casino less than 20 minutes away. Clearly, Best Western is proving to be the "BEST" of all the hotel chains. Tom Ruggirello, Bayonne NJ.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Tom, All we can say is thank you! We always strive to provide the best possible service for our guests and it is so great to hear when we genuinely make our guests happy. Your details and recommendation are appreciated and we look forward to seeing you again in November. Best regards, Gus Genetti

My wife and I stayed at the Best Western Genetti last weekend when we went to a concert at the Kirby Center. The hotel is literally a half a block away from the entrance to the Kirby Center, so it's a perfect place to stay. Before the show we had dinner at Oyster (the hotel restaurant). The food was excellent, the service was terrific, and the prices were very reasonable. The hotel itself is an older building, however it had been renovated within the last 5-6 years. The room was large, clean, fresh, and had everything we needed to be comfortable. They gave us a voucher for a free breakfast brunch the next morning, it was a delicious breakfast, consisting of coffee, juice, cereal, pastries, scrambled eggs, bacon, sausage, potatoes, and a delicious yogurt and fresh fruit bar. All in all a very pleasant and comfortable stay at a very convenient hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you so much for such a wonderful review. We are glad to hear you enjoyed your stay and our convenience to downtown Wilkes-Barre and the Kirby Center. We hope you will come back and see us again soon. Sincerely, Gus Genetti

Whenever we travel, the first hotel chain we consider is a Best Western. This trip did not disappoint. We spent 14 nights in a hotel, 10 were in Best Westerns and all of them were very nice with pleasant staff and really good breakfasts.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Carol, Thank you for taking the time to review our property and for your compliments to the staff and on the breakfast. We certainly appreciate your loyalty to our brand. Best regards, Gus Genetti

We luckily happened upon this hotel and were extremely pleased with the comfortable accommodations which included old world decor mixed with modern conveniences. We didn't expect the bottled water, rubber ducky, and lovely amenities in our room nor were we expecting the free, full breakfast in a delightfully decorated and totally functional cabaret setting. The check-in was easy and fast with a really nice, professional, kind, informative person. The free, protected parking, the fitness center, the pool, the restaurant on the premises along with room service, and the 24/7 snack bar were other added bonuses. This is one of the nicest all-around hotels we've ever found and are proud to recommend it to others!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Holly, Thank you for writing such a wonderful review, again. We really do appreciate all of your compliments and attention to details. We hope you will come back and see us again soon. Best regards, Gus Genetti

Our check in was simple and the provided a complementary rubber duckie for the kids. Room was a bit cramped, but was quiet and clean. The morning breakfast buffet was really good - fresh food and all deliciously prepared.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property. I'm sorry you felt the room to be a bit cramped, but am glad your kids at least enjoyed the rubber ducky. We are also happy to hear you enjoyed the breakfast. Hope you see you again soon. Best regards, Gus Genetti

Staff was welcoming and helpful. The best in a long week of traveling cross country. We had a clean room and delicious breakfast. The dog biscuit was also a nice touch. Thumbs up to the front desk staff!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Barb, Thank you for such a great review and for all of your compliments. We are so glad you and your dog enjoyed your stay and appreciate the thumbs up to the front desk staff. Best, Gus Genetti

First time staying here but won't be our last! Booked this hotel specifically because it was pet friendly and it has exceeded all our expectations. At check in we were actually given a treat bag for our dog. It contained 2 milk bones and 2 doggie poop bags. What a tremendous idea! Our room was spacious, clean and included a rubber duck for the bath tub. We had dinner in the Oyster restaurant. Service was impeccable and the food was outstanding. Gus Genetti came through while we were dining and stopped to chat. What a nice surprise in this day and age. The atmosphere in the restaurant is warm and relaxing. The staff were all very friendly and accommodating.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Laurie, Wow! Thank you for choosing to stay with us and for all of your wonderful compliments, especially to the staff. We are so glad you enjoyed your stay and look forward to you next visit! Best regards, Gus Genetti

Found hotel on TripAdvisor and decided to stay. Our stay at the hotel exceeded our expectations. The stay was wonderful, the room and bedding were great. The hotel is only a short drive from Interstate 81, but we'll worth the short drive. If you have a cell phone , set it for this location, you will be happy you did.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a great review. We are also glad you decided to stay with us and really appreciate the recommendation. We hope to see you again soon. Best regards, Gus Genetti

Because of my fondness for the Genetti Hotel in Williamsport, I reserved a room at the Wilkes-Barre Genetti on a recent trip to attend an Elton John concert at the Mohegan Sun Arena. I liked the downtown location; took a walk after checking in, found a nice restaurant. The staff I spoke with were super friendly and helpful. The room was very nice; well appointed and I slept well, which isn't usual when you're not at home. I LOVE the Genetti breakfasts! Scrambled eggs, fried red-skin potatoes, bacon or sausage patties, plus the usual cereal, etc. GOOD coffee (so important). I had a 2-hour trip home and breakfast kept me satisfied till past lunch. It was an easy trip to and from the Mohegan Sun Arena (concert site). Well done, Genetti! I will definitely stay here again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for being such a great supporter of our properties. We are so glad to hear you have enjoyed your stays with us and appreciate all of your compliments. We hope to see you again. Best, Gus Genetti

Stayed here for one night on business, and it was perfect. Check-in took literally 3 minutes. Shea was extremely nice, and gave answers and recommendations. Room was on 2nd floor, extremely clean, very comfy bed, lots of towels, bottled water in the mini fridge, easy to operate heat/air unit. Ordered room service, which arrived in just 15 minutes and was delicious, and the waiter said not to worry about a tip, because he was taken care of in the service charge. Cheaper than eating out, and relaxing to not leave the room! Breakfast was WAY more than expected, and free. They had EVERYthing. Parking was easy, elevator was fast. Will DEFINITELY stay here on next trip to Wilkes Barre. Corporate rate was $101 - perfect!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for all of your wonderful compliments, especially to Shae at the front desk. We are so glad to hear you thoroughly enjoyed your stay and appreciate all of the details. Looking forward to seeing you again. Best regards, Gus Genetti

Night 4 of me and my husband's road trip and this has been the best stay so far. The hotel is clean. The bed was great! The breakfast was above and beyond and the staff was friendly. I would highly recommend this hotel!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! We are so humbled to hear we have been the best stay on your trip. We certainly appreciate all of your compliments and hope you will stop to see us again. Warm regards, Gus Genetti

Hands down absolutely the nicest Holiday Inn we have ever stayed at. Our King bedded suite was perfect and well maintained. The room was so quiet and the bed so comfortable we didn't want to get up in the morning. We had the breakfast buffet each morning and it offered enough options to please most people. We sat outside by the fire pit one evening with a glass of wine and had a thoroughly enjoyable conversation with a couple from VT. We would certainly return here in the future.

We stayed here when we attended a show at the Kirby Center. Perfect location with good customer service, very comfortable beds, free parking and complimentary breakfast. Close to restaurants and bars.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Barbara, Thank you for taking the time to write another great review. We are so glad you enjoyed your stay and appreciate all of your compliments. We hope you will come back and see us again. Best regards, Gus Genetti

We decided to stay at a Best Western as we enjoyed these hotels this summer on a trip out west. This hotel was a pleasant surprise as being in downtown Wilkes Barre we weren't sure what to expect. Very nice hotel. Staff was friendly and helpful. Chris welcomed us at check-in. We enjoyed the excellent breakfast in the morning. We'll definitely stay here again as we travel through this area several times a year.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a great review. Your compliments are very much appreciated, especially to the staff and Chris at the front desk. We are looking forward to you next visit. Best regards, Gus Genetti

We've known Genetti Hotel (now Best Western) for years. It is an older style hotel with narrower room entry and bathroom area.. But he staff was welcoming and helpful. The full, hot breakfast is sumptuous.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your compliments. "Best Hotel in Wilkes-Barre Center" is such a great title and we certainly appreciate it. Best regards, Gus Genetti

My mother and I stayed at the Genetti Hotel to break up our drive to and from Vermont. The staff were very friendly and especially helpful to my elderly mother. The rooms were clean, the beds were comfortable and the breakfast buffet was great.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Alice, Thank you for staying with us and for taking the time to review our property. We are so glad you and your mother enjoyed your stay and appreciate all of your compliments. We hope you will stop and see us on your next trip through. Sincerely, Gus Genetti

We stayed at the Best Western Genetti in Wilkes-Barre, while attending the Outlaw Festival at Montage Mountain, Scranton. The staff were very friendly, the complimentary breakfast was one of the best we've had, at any hotel. We would not hesitate staying there in the future. Two thumbs up!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear John, Thank you for the two thumbs and for your great review. We are glad you enjoyed your stay and appreciate all of your compliments. We hope you will come back and see us again. Best, Gus Genetti

We were at mother-in-law house and it was 8 PM in the 90s. I could not stay there since it was so hot so I called around and found this hotel 15 miles away. They took Lilly (granddaughter's dog). We were all so happy just to have a place with Air conditioning to stay. Room was wonderful. It was clean and cool. The staff was also wonderful as was breakfast. I can not think of one thing I would recommend that they do to improve.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Thomas, Thank you for taking the time to write such a great review. Air conditioning is always wonderful when you need to cool off. We're glad to hear you, your family and the dog were able to enjoy your stay. We hope you will come back and see us again. Best regards, Gus Genetti

The buffet on weekdays is delicious and quite affordable. Took 12 friends for a birthday lunch and only cost approx. $100 plus a tip. You've got that right - about $6.95 a head last time I was there. Salad bar, sandwich bar and certain days have different hot foods. We've been there when they had beef on the carving station and another time with Italian. There's a nice variety - not like some places that have rows of food but very nice and appetizing. The one thing that's wonderful - the warm bread and butter station, mmm to die for! We've had a mushroom soup that was delicious as well as some excellent sandwiches with a variety of meats and cheeses. Dessert isn't really offered on the lunch menu - but drinks are included and the atmosphere is beautiful and quiet by restaurant standards. It's like a hidden gem in the center of Wilkes Barre - I would have never thought to go here for a lunch buffet till searching for a place to take my Mother for her bday. For the price I thought I'd give it a try - we've taken a group of her friends every year for the last 5. Oh and parking -- just tell them you're having lunch and they'll let you park in their private lot for free so no street parking either! Enjoy!!

Was in town for a concert at the Kirby Center and was very happy to find the stage entrance was right across the street and short walk down the street to the main entrance. Hotel was clean and comfortable. If your in town for a show at the Kirby Center this is the place to stay!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear William, Thank you for taking the time to write another wonderful review. We are glad you enjoyed your stay and the convenience our property offers to the Kirby Center and downtown Wilkes-Barre. We hope you will come back and see us again soon. Best regards, Gus Genetti

Chose Best Western Genetti based on the hotel rankings. We were not disappointed. Everyone and I mean everyone we passed or had contact with was friendly and helpful. The free breakfast was above most hotels offerings. Parking was free, nice in the city. Room was everything we needed. We were very happy with my choice, would stay again!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Donna, First, I would like to offer my condolences for your loss. I would also like to thank you for taking the time to write another wonderful review. Your compliments, especially to the staff, are very much appreciated and I will be passing them along. We are glad you enjoyed your stay and hope you will come back and see us again soon. Regards, Gus Genetti

Nice place, is it the best? No, but it is decent enough, I have to say they have Great Breakfast though. The sleep room was okay. Didn't like the location, across from Stirwell and next to housekeeping laundry, back in a corner. But I have to say the lobby is pretty nice and the pool area is nice too. Housekeeping didn't make up my rollaway bed, all the staff at the Front Desk was very nice, cordial and helpful, even came up to kill a big spider on the ceiling in our room, he was very nice about. Great location, right in the heart of downtown Wilkes Barre.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Sheila, Thank you for your review and for your compliments, especially to the front desk staff. They are appreciated and I have passed them along. I would like to apologize for the poor location of your room. I agree, it is was not the best. We'll get you a better view the next time! Thank you for staying with us. Best regards, Gus Genetti

The lovely lady at the front desk was above and beyond wonderful. She was both professional in appearance and diction. She was genuinely caring and helpful in every set of the check-in process. The lady at check-out was charismatic and worked well under pressure since the building was operating without Wi-Fi (city outage). Patrick, the waiter at Oysters, did an impeccable job and was pleasant company during my solo dinner one evening.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Heather, Thank you again for taking the time to write such a wonderful review. I have passed along your compliments to Diandra, Simone and Patrick as they are very much appreciated. We are so glad to hear you enjoyed your stay and hope to see you again soon. Sincerely, Gus Genetti

An older rust-belt motel well situated to most needs. It has been updated in many ways, has a very helpful open staff and is very clean and comfortable. A real strength is that the #2 rated Resturant in the area, Oysters, is right in the hotel and provides super room service! Unfortunately, it was closed one of the two days we stayed there. The buffet breakfast is served there as well and is a cut above most motels. Parking was tight but okay and traffic noise penetrated our room which was on a low floor for the dog. Incidentally, the cost was $15 per day for the dog.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments. I do apologize for the traffic noise during your stay, but hope the great room service, breakfast and staff made up for it! Thanks again for staying with us. We hope you will come back and see us again soon. Best regards, Gus Genetti

If you are. attending a concert at FW hall, then this is the place to stay. One block away, Hotel was clean, employees courteous. Room was clean and neat on arrival. Ice on odd floors. Would definitely stay here again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for supporting the Kirby Center. We are so glad you enjoyed your stay and hope you will come back and see us again soon. Sincerely, Gus Genetti

The hotel is near wilkes university and kings college as well as about 20 minutes to u scranton ..What a nice hotel with a great breakfast ..The front desk was so nice CHRIS and simone were so friendly ..The breakfast was great ..would come back again

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your compliments, especially to Chris and Simone at the desk. They are appreciated and I will be passing them along. We hope the college visits went well and that you will be back to see us again. Best regards, Gus Genetti

I am unsure why this place has many good reviews. This place did not live up to the expectations set up by the reviewers. 1. We booked ahead using a “hotel reservation website”, yet when we arrived there was a big hassle getting checked in because they did not bill the room correctly 2.Maid service did not make our beds and did not give us the correct number of towels 3.Upon checking out they initially double charged us for the pet fee. Luckily my wife caught it before we had left Besides these specific issues, the whole place is badly in need of a renovation, everything looks at least two-decades old. In addition based on reviews we were excited about the breakfast buffet, however we found it to be just average for this class of a hotel. The quality of the place does not match the price in my opinion.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Mr. Nanda, This is Gus Genetti, owner of the BW PLUS Genetti Hotel in Wilkes-Barre.. You pose an interesting question, "I am unsure why this place has many good reviews." Well, we do admit we have 495 very positive reviews from happy guests. So why would your experience have been so negative compared to so many positive ones?. While it's hard to say for sure, I'll try to provide answers. For starters, not having maid service on your second day was a real bummer. Coming back to a unmade room is not pleasant. I've checked our housekeeping paperwork. It indicated you HAD received housekeeping the day in question. However, our video recording indicated that no one serviced your room. Seems like a administrative snafu. Shame on us! Our apologies for your lack of service. By copy of this response, I'm asking Tabitha, our rooms division manager, to credit you $30 on your credit card. About the confusion on billing, I can't determine why an error was made regarding the duplicate billing of $30. Of course we quickly removed it when brought to our attention. Regarding breakfast, well that 'tis a puzzlement. I travel extensively and know in "Upgrade Hotels" the breakfasts are mostly good (not always) but can cost upwards of $29.95 per person. In the lower price range of hotels, IF you get a "FREE" breakfast, it is rolls, toast, coffee, cereal and maybe plastic eggs. Our breakfast is generally rated by our guests as one of the most outstanding breakfasts included EVER in their travels. For some reason, our breakfast did not meet your expectations. Once again, maybe an off day by our staff. If so, once again, we apologize. We do see the Trip Advisor comments about our breakfast immediately before AND following your comments says "What a nice hotel with a great breakfast ..The front desk was so nice Chris and Simone were so friendly ..The breakfast was great ..would come back again" He mentioned our breakfast twice in one review! Just sayin'. Regarding the decor, we purposely decided with the renovations of 3 years ago to NOT go with the current hotel industry colors of lime and orange aka Hampton/Fairfield etc. We went with traditional decor and colors, large chairs with hassocks, burgundy drapes of high quality etc. Many guests like the upscale traditional feel. a few do not. They expect the modern look so you are not alone. Optimist, your beautiful brown Labrador seemed to have enjoyed him/her self. He/she looked like he/she might have been pleased with his/her stay when I met Optimist at check out. Pretty cool dog:) Our aim is to exceed the expectation of every guest who stays with us. We're sorry we fell far short with our goal during your stay. Hopefully, someday you'll give us another try. Sincerely, Gus Genetti Cell 570 239 4581 Gusgenetti@aol.com

We first chose Genetti's Best Western when my daughter wanted to visit Wilkes University so we could better understand what it would be like for her to live there. The hotel is only a block and a half walk to the edge of the University. We enjoyed the mixture of people we met there. It is always nice to see the people who stay there for a wedding. The Complimentary hot breakfast was terrific and had many options for our varied dietary preferences (we ate our fill). The beds are very comfortable, the rooms are nice, and the staff has always be courteous, friendly and accommodating to my occasional "extra" requests. We will stay there many times over the next four years while our daughter attends Wilkes University.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear John, Thank you again for all of your wonderful compliments and for staying with us. We are so happy to host our Wilkes University "family" and look forward to seeing you again soon. Best regards, Gus Genetti

Stayed over night to take our daughter back to Kings College. We stay once a month to visit our daughter and we have never one thing to complain about. We can only rave about the cleanliness of the rooms, the friendly staff, and the wonderful complimentary breakfast buffet! We wont stay anywhere else! Thank you again!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Kelly, Thank you again for all of your wonderful compliments and for staying with us so often. We are so glad you enjoy your visits and are looking forward to seeing you again soon. Best regards, Gus Genetti

Our bus of 47 got here expecting the usual Best Western hotel, nice, but nothing too fancy. The rooms were great,The breakfast was "out of this world". The chef even came out to meet us. We can hardly wait to return in a couple of weeks with 51 more friends. Highly recommend!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Wendell, Thank you for taking the time to write such a great review. We are so glad to hear you enjoyed your stay, especially the breakfast, and look forward to seeing you again in a couple weeks! Best regards, Gus Genetti

I always enjoy this hotel. The staff are friendly, the rooms are nice, and the breakfast is great. It's a nice place to stay in this region, even if ti takes a few minutes to get there from I-81. It's worth roaming around Wilkes-Barre a bit, too. The downtown area is a nice surprise.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Gerald, Thank you for taking the time to review our property again. We are so glad you take the extra couple minutes to come stay with us and enjoy your stay while you're here. We appreciate all of your compliments and hope you will come back and see us again soon. Best regards, Gus Genetti

This hotel is amazing. Excellent service- a home away from home. Clean, well appointed rooms, little 'extras' and a friendly staff. Highly recommended. They have nice touches, like a rubber ducky by the bathtub. Food was very good. Close to the center of Wilkes Barre and shopping.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Holly, Thank you for taking the time to write such a wonderful review. We certainly appreciate all of your compliments and hope you will come back and see us again soon. Sincerely, Gus Genetti

From Hersheypark transiting to Kalahari resorts, we decided to stay in Wilkes-Barre because of a deal I got from Priceline and with 2 small kids. This hotel is dated, but still clean and decent. The hallway's narrow and carpet is dark and wornout. The hotel ambiance is definitely not modern, but there are some remains of elegance specially in the Oyster Bar and Restaurant where this hotel got its big plus. They serve above average continental buffet breakfast. I would give them 3.5/5 but since there is no such thing here in tripadvisor, I am giving them 4.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for staying with us. We are glad to hear you enjoyed the breakfast and appreciate your compliments. Our property has been recently renovated, but we have chosen a more traditional decor as opposed to the modern look of many properties today. We are glad you saw the elegance of the decor. Thanks again for your feedback. We hope you will consider staying with us again. Best regards, Gus Genetti

Decided to begin the vacation a day earlier and booked this hotel as an almost midpoint from upstate NY to DE. Got a very nice price on the room last minute thanks to Priceline but it was the deal where they pick the hotel and you find out after you commit. A little nerve wracking I suppose but it worked out fine. Hotel was def not a Hilton but it served our needs and was very clean. They serve a fabulous breakfast that was the highlight of our mini stay in PA. Parking lot is a little dark at night and it seems to get very noisy as the night goes on. I'm not sure what exactly we were hearing but take note....when you're winding down the surroundings appear to be winding up. Good hotel for value and location if you're travel through PA to get to east coast. P.S. Don't miss breakfast??

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments, especially on the breakfast. I'm not sure what would have been going on the evening you were here that it was so much noise, but usually downtown is very quiet at night, some say too quiet. Either way, we are glad you enjoyed your stay and hope you will pass through again. Best regards, Gus Genetti

When we walked in I noticed in older gentleman in a wheelchair talking to a younger woman. I went to check in and noticed that the man was now speaking with my husband. I commented to the clerk that the hotel obviously had a "greeter." She smiled and said he was the owner! I finished and turned towards them and he greeted me with a big smile. After a few moments he said "You must have a name" so I answered "I do," trying to be funny. Then he introduced himself and we chatted a little. Our room was spacious and in good condition, comfortable furnishings. However the fan in the bathroom was old and annoyingly loud. Even worse, some roof mounted A/C units were outside our window and pretty much woke us up when they cycled on. I did appreciate that there were 2 luggage racks in the room and wish all hotels did that. Although Gus Gennetti bragged about the Oyster restaurant in the hotel, we had a poor experience there (see my review.)

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Txmeg, Oops, a bad day at the BW Plus Genetti:( Yes, my arrival "Hello" was a little awkward, wasn't it? I don't always get it right. I've recently started to track down some old noisy bathroom exhaust fans and had them replaced. We're on the cusp of replacing all remaining fans with upgrades since they were not a good quality fan to start with. Yep! Time to throw in the towel on the current ones. The two rooftop units are for the restaurant and should have been shut off during the night. Shame on us! We will work to insure those units are shut down during the night in the future. It will be saving energy as well. I like that idea! I sent a copy of the Oyster Restaurant TripAdvisor to Mr. Greco, the Oyster operator. I must say, however, that Michael is usually a crowd pleaser (according to his many rave reviews). He must have had a bummer night. I'm happy you were pleased with the entree. Our chef IS excellent! Thanks for bring these things to our attention. It helps us get better at what we do. Sincerely, Gus Genetti Gusgenetti@aol.com Cell 570 239 4581

The breakfast, the carefully chosen facilities and furnishings, the employees, and the welcoming atmosphere made this hotel unforgettable, the best deal for the money we've ever had in a hotel. Ordinarily I prefer a hotel closer to the highway, but for this excellent hotel I'll always be willing to drive a few miles.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Arthur, Wow! We are so glad to hear this was your best experience ever and really appreciate all of your compliments. We hope you will come back and see us again soon. Sincerely, Gus Genetti

This was the best stay we had on this eight day trip. The food was excellent and the staff was very friendly. The room was absolutely clean, dinner was very good, but the complimentary breakfast had everything from eggs, bacon, ham, potato, fresh fruit, cereal, breads, yogurts and all the drinks.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Roger, Thank you for taking the time to write another wonderful review. We are so glad to hear you enjoyed everything, especially the breakfast and really appreciate your compliments. Hope to see you again soon. Sincerely, Gus Genetti

Stayed overnight on our way to New England and upon arriving the friendliness of the staff set the tone for this wonderful stay. Although it was only one night, it was refreshing to have someone so welcoming upon arrival, plus finding a very clean and well kept room. I cannot say enough about the wonderful staff and the cleanliness...two of the things we feel is our top priority when staying at a hotel. The bathroom was a little small, but the rest of the room was quite roomy.

I have to say I'm pleasantly impressed with the quality of the hotel. Beds are above average, they have pillow top mattress and a good comforter. Bathroom was very clean and felt like they took care in making sure every guest was satisfied. All guests get free breakfast in the oyster restaurant which to be honest I was expecting average breakfast food. I WAS WRONG. The breakfast buffet was amazing! It had fresh scrambled eggs, sausage, bacon, pancakes, sliced potatoes, a yogurt bar, waffle maker, cereal, warm cinnamon buns, oatmeal, cut fruit...I could go on and on. Overall I was amazingly impressed at this hotel. The only downside was that even though parking was free for guests ($4.00 non guest) it was very hard to find parking. They only have a lot for about 50 cars and being a convention center in was expecting more, but I cant blame them. We will absolutely stay here again if we happen to pass thru here in the future!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Shawn, Thank you for taking the time to review our property and for all of your wonderful compliments, especially on the breakfast. We are so glad you enjoyed it! I would like to apologize for the difficulty you experienced with the parking at our property. We don't know where all of those cars came from as we have 98 spaces in our back parking lot in addition to 500 spaces in a separate lot for our convention center guests. Usually when we expect a big crowd we'll only permit hotel guests to the back lot and redirect everyone else to the convention center lot. We do appreciate your comments and hope you will come back and see us again soon. Best regards, Gus Genetti

Genetti's Best Western Plus in Wilkes-Barre PA provided my wife and me with one of our best stays ever. The place was immaculate, the staff welcoming and attentive to our needs. The rooms were roomy and with excellent TV and WiFi and the breakfast was actually luxurious in menu and service. We give it a 10 out of 10.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Richard, Thank you for taking the time to write another wonderful review. We are so glad to hear you enjoyed your stay and appreciate your great rating. Hope you see you both again soon. Best regards, Gus Genetti

I have to say that from the moment I made the reservation until the moment my spouse and I checked out, I had pretty much a flawless experience with this hotel. The customer service rep who helped me with my reservation actually saved me a decent amount on the room rate just be explaining the benefits of being a rewards member. The reservation took about five minutes. It was great to find a hotel that welcomed two pets and I think the 15 rate per pet per night was reasonable. Upon arrival, the woman at the counter was extremely welcoming, smiling, and gave off an air of friendly professionalism. My check in process was quick and easy and in no time we were headed to the fifth floor -- room 5003. The room itself was nicely appointed, very clean, and spacious. There was a microwave, mini-fridge, tv and dvd player. The room also had a coffee maker. The king size bed was so comfortable, and I wish I knew where to buy the pillows because we LOVED them! We ordered take out and were annoyed when the restaurant didn't send plastic-ware (to a hotel!!!) but a quick trip down to the front desk yielded all I needed from a male and female clerk, both smiling and seeming sincere. When morning arrived, we went to the breakfast buffet inside Oyster, the hotel's restaurant. The wait staff was great. All were friendly, said "good morning," and were attentive. I even wondered aloud if their cheerfulness was indicative of how they are treated as employees. I like to think so. The buffet was actually really good. Fresh eggs, breakfast meats, yummy potatoes, fresh fruit, danish, etc., etc., etc. My spouse wasn't a huge fan of the coffee but it was no big deal. We stayed our second night equally comfortable and happy, especially to have a clean bathroom, something which seems surprisingly rare in many hotels. Nothing was stained or worn or seemed outdated. Maybe the ceiling in the bathroom wasn't new-looking but that's the best complaint I can come up with. As we packed to leave, we noticed the note from the owner, Mr. Genetti, a heartfelt welcome and anticipated welcome back, and that was the icing on the cake for us. We would definitely be back. Check out was really a breeze because we provided a credit card at check in. We got an emailed invoice and that was it. No need to visit the front desk, not that I would have minded. Other noteworthy things not mentioned before: the lobby is nice. There are carts for guests to use to transport their luggage. There is decent parking for hotel guests, though on one night we did need to "improvise" a spot. The pool is on the smaller side but nice and not many people were there whenever we went by it. The ice machine on our floor was not working so we needed to go to the third floor but we chalked this up to things happen. There are no smoking rooms available so if you're a smoker, you must go outside. When we arrived, our dogs were given treat bags. Nice touch! In the lobby area you can get complementary coffee and ice water with lemon. There is a TV there as well. There are many restaurants close by and a lot within a short driving distance. It's comfortable, welcoming, and guest-centered. We will definitely choose this hotel the next time we visit. For a "three-star hotel," we'd rate it five stars. Mr. Genetti, thank you for being an affordable home away from home. We look forward to returning in the near future.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Holly, All I can say is wow!! Thank you for such an eloquent and wonderful review. Your details and compliments are very much appreciated and we are so glad you enjoyed your stay. We are looking forward to your next visit! Best regards, Gus Genetti

We were traveling from Maine on our way home through PA and happen to stay at Best Western Gennetti Hotel & Conference Center. It was the best place we have stayed at in a very long time. We arrived late in the evening and when we made the reservation, the person at the counter indicated they would call if we were later than we said to check on us. The room was excellent, very clean and comfortable. The four us had an excellent nights sleep. The breakfast, which was included in the price of the room, was really unbelievable. They had anything that you might want for a breakfast and it was excellent food. I would highly recommend that anyone traveling in the Wilkes-Barre area and needing a room for the night consider the Best Western Genetti Hotel & Conference Center.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Oh my! Thank you for taking the time to write another absolutely great review. Your compliments and recommendation are very much appreciated and we are so glad to hear you thoroughly enjoyed the breakfast. We hope you will come back and see us again soon. Best regards, Gus Genetti

After having been on the road for 5 hours, I needed a place to crash quickly. I am traveling with 2 small children and they were cramped and exhausted. I googled hotels in the area and landed on the Best Western Genetti. I am SO glad I did!! First off, the front desk clerk was great. He was friendly and super helpful, as well as extremely patient with 2 overtired children at almost 3am. He got us checked in quickly so we could get rest. We got to the room, which was beautiful. King sized bed, which we all fell into and instantly fell asleep. The kids wanted to watch a little TV and my one and only complaint was that the clicker was hard to use; the up button was broken - which was fine because it was 3 am! In the morning, the kids and I all took showers. The shower was awesome and the kids loved it. Breakfast was such an amazing spread! Pancakes, waffles, toppings, cereal, yogurt, fresh fruit.... you name it, they had it! Servers walked around to check and make sure everything was up to par and offered help if needed. As we were preparing to check out, I met the owner, Gus. He was so kind and asked about our experience. I had nothing but good words!! I would definitely recommend this hotel. The staff alone makes it worth the stay but the whole experience was perfection.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Erica, Wow! Thank you for such a wonderful review and for the story about your stay. We are so glad to enjoyed the quick stop and appreciate all of your kind words. We hope you will stop back and see us again. Sincerely, Gus Genetti

We stayed here last weekend. Wanted a place near the casino. We were very pleased with this hotel. Very clean, friendly staff, great breakfast and comfortable beds. We would definitely stay again. We walked to the Sussquehanna River Trail and to a Boscovs right up the street. Short distance to drive to Mohegan Sun Casino. Good location. One downfall was we asked the bartender to give us plastic as we were going to the pool and he indicated it didn't matter. Since we were the only ones at the pool (nice pool also though could have been skimmed more often) we took our drinks and promptly got yelled at by one of the staff. Then they came and posted a piece of paper saying no glass in pool area. Ok we are 60 not 16 and realize no glass should be at the pool but as I said we did ask for plastic. Just thought they could have handled that a little better and more politely.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your wonderful compliments. I would like to apologize for the poor handling of the glass situation by one of our staff members. This is certainly not a normal occurrence and we have reviewed our policies and expectations with the staff to ensure this does not happen again. We are glad to hear you enjoyed the rest of your stay and hope you will come back and see us again soon. Best regards, Gus Genetti

A smaller but very comfortable and stylish hotel with a beautiful pool and deck, great lobby and wonderful restaurant with delicious food -- even seafood, and I'm from the coast -- as well as a great bar ("The Oyster"). All the staff is always friendly, responsive, and professional, especially Chris! The rooms are spotless. I like to stay here even when I'm not on business.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Lenore, Thank you for taking the time to write such a great review and for continually choosing to stay with us. We really appreciate all of your compliments and I will be passing them along to the staff and to the restaurant. Looking forward to your next visit! Best regards, Gus Genetti

We Enjoyed Our Stay ..... My wife Loved the Bed ..... I enjoyed the Breakfast ...But they need to work on the coffee ....it was a little bitter .... I did not know they had a pool , but next time I will bring my bathing suit ....Thanks for the Good night sleep !!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear John, Thank for your taking the time to write another review. I would like to apologize for the coffee, we normally receive many great compliments on the coffee so this is something I will be looking into. On the other hand, we are glad you and your wife enjoyed your stay and had a good night's sleep. We hope you will come back and see us again. Best regards, Gus Genetti

We were very impressed with everything about our stay here, from the cleanliness and comfort of the hotel and our room to the breakfast buffet and the friendly and helpful employees. We would most definitely stay here again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Paulette, Thank you for taking the time to review our property. Your compliments are appreciated and we are happy to hear you enjoyed your stay. We hope you will come back and see us again soon. Sincerely, Gus Genetti

It is often hard to find a nice, clean hotel that accepts your fur babies! This hotel exceeded my expectations...upon checking in I let the lady up front know that I have a puppy and she handed me an adorable treat bag with doggie treats and waste bags. It had cute little puppies on it~ Parking was right behind the hotel and semi-private. Sometimes when we have stayed in big city hotels I worry about my car...not so here. The room was super clean and everything thing we needed to be comfortable was in there. Super friendly staff, great complimentary breakfast (delicious and fresh). I don't usually fill these things out but was super impressed! This will be our new regular on our way to New England from North Carolina! Thank You again!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Oh my! Thank you for such a wonderful review and for all of your compliments. We are so glad to hear you and your puppy enjoyed your stay and look forward to your next visit! Best regards, Gus Genetti

The hotel was excellent! The lobby and breakfast lounges were amazing. Very plush and luxurious! The rooms were a bit small for two bigger guys, but that's to be somewhat expected. We'd found a used razor head left behind by a previous guest on the sink, wedged behind a folded towel "sculpture." And there was dirt/grit around the edges of the room. The exhaust fan/light in the bathroom had exposed wires and cobwebs up in the duct work. The shower head was either stripped or broken, and spraying the ceiling. All in all, I'd still return to this hotel. It was quiet, and the beds were comfortable. Only the room showed some general wear and tear that's to be expected from an older hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Gareth, Thank you for taking the time to review our property and for letting us know about the issues in the room. This is certainly something we will be looking into and I apologize for the level of cleanliness. We normally receive many compliments on the cleanliness of our property so any suggestions or comments are taken very seriously. On the other hand, I am glad your stay was good overall and we certainly appreciate your compliments on the the lobby and breakfast. Thank you again and we hope you will come back and see us again soon. Best regards, Gus Genetti

My best friend and I exclusively stay at this hotel for girl's weekend (she and I meet in the middle from Buffalo, NY and Dover, DE). We love it for the price, the AMAZING breakfast, and the caring staff that always laugh at our corny jokes. This place is the best!!!!! Diandra and Shay, thank you for making this particular trip really wonderful. You ladies are why we keep coming back.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Alexis, Thank you for taking the time to write another review. Your compliments are appreciated. We are so glad to hear you and your friend come back to see us again and again, and are looking forward to your next visit. Best regards, Gus Genetti

I was really impressed when I walked in the door with my exhausted family an pup. We had been in the car for several hours on our journey back to NY. We decided to stay at genettis which was a little off the highway but the downtown atmosphere was really a nice perk since many things are within walking distance. We were greeted by a friendly woman at the front desk named Shea. She was so warm and accommodating even to our pup ( she gave him a treat bag which he loved). The lobby is clean and decor is classy. Everything from the hallways to the room are spotless. We was impressed with all the little detail from the rubber ducky on the tub , the greeting on the bed, Mr Genettis inspirational books, the list goes on. You can tell that he really does care about the guest experience and although I don't know him personally seems to be a very inspirational man. Just a couple of things upon arriving with bags in hand and my dogs leash all the lights were off and the rooms and hallways extremely hot. Also when walking around the hotel looking at all the wonderful history I was sweating and uncomfortable. Luckily after we did return to our room and the ac kicked in and another shower I was cool and relaxed. Beds are great too. Breakfast buffet was by far the best I've ever had and complimentary. Kevin the chef was so nice to everyone. Pool area nice. OVERALL great experience minus the mini heat wave .

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you again for taking the time to write another wonderful review. We are so glad to hear you enjoyed your stay, and apologize once again for the heat in the hallways. We hope you and your pup come to see us again soon. Best regards, Gus Genetti

Great hotel experience. The service was excellent, the pool was nice, room was a decent size, and the breakfast was delicious! Hot breakfast buffet included. Dinner at oysters was great too. Martinis, lobster, and filet mignon were all terrific. Can't wait to go back!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Christine, Thank you for taking the time to write such a wonderful review. We're so glad to hear you had a great experience and we can't wait for you to come back and see us again. Best regards, Gus Genetti

The rooms are run down, and the directory is filled with misinformation, so that when you call the desk and ask for services, like room service at a time specified in the book, you are actually berated for trying to give them more money. Not a fan.

The hotel was very modern and updated considering it is an older hotel. The room was clean and comfortable. Nice outdoor pool. Friendly and helpful staff. Excellent restaurant and service. Walking distance to downtown events.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Carol, Thank you for taking the time to review our property again. We are glad to hear you enjoyed your stay and were able to walk to events nearby. We hope you will come back and see us again soon. Sincerely, Gus Genetti

On a recent motorcycle trip to Lake George, NY, a small group of us happened upon Genetti's Best Western. We weren't looking for anything fancy, just a place to sleep before heading home. We typically stay in motels. What a pleasant surprise! From the girl that greeted us at the front desk to Mr Genetti himself, everyone was as friendly and helpful as I have ever witnessed. I would expect such treatment at an expensive resort. Thanks for everything. If we wander through Wilkes Barre again, we know where we are welcome.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Louie, You are very welcome! Thank you for all of your great compliments. We are glad you happened upon us as well, and really appreciate all of your kind words to the staff. We hope your group ends up in Wilkes-Barre again. Best regards, Gus Genetti

The facility is beautiful and the staff are extremely friendly, helpful, and funny! Plus, the breakfast buffet is excellent!! Highly recommend them. We attended a wedding here and the reception hall, food, and service were outstanding! One evening, we ate dinner a block away at Cafe Toscana. It was a fantastic Italian meal.

We have stayed at this hotel for 3 years on our trips to & from Maine every summer. It is always a pleasant stay, mostly because of an exceptional staff but also because of its clean, quiet rooms & wonderful breakfast. This year we have to give special kudos to Simone at the front desk, Kevin for a delicious breakfast & Chris at check out. The hotel's in-town location is another plus as you can park your car & walk to dinner. We highly recommend it!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a great review. We appreciate you staying with us every year and are glad to hear you enjoy your stay each time. Your compliments to the staff, epecially Simone, Kevin and Chris are very much appreciated and I will be passing them along. We are looking forward to your next visit. Best regards, Gus Genetti

The place was very clean and had everything I needed. Best part is, every employee was very courteous and very nice. Every single staff member said hello every time I would pass one, even if they were coming in for their shift or leaving for the day. I have never got that any other hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Matthew, Thank you for taking the time to review our property again. We are so glad to hear you appreciated our staff and enjoyed your stay. Hope you will come back and see us again soon. Best regards, Gus Genetti

My husband and I spent one night here on our way back home from Maine. This is probably one the friendliest hotels you will ever come across. The Oyster restaurant was fabulous! It was so nice to not have to leave the hotel for dinner after a long day's drive. The room was spacious, comfortable and clean!!!! I couldn't be happier that we ended our vacation trip with such a great hotel. The owner takes hospitality to a whole new level!!!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a wonderful review. We are so glad to hear you enjoyed your stay and the Oyster Restaurant on property. Hope to see you and your husband again soon. Best regards, Gus Genetti

My daughter & I attended the 2 day Freshman Orientation for Wilkes University. The staff is always kind and friendly. The complimentary breakfast is the best of any hotel I have ever stayed at. The proximity to the University was key to our decision to stay at Genetti. This was our second stay. We will come again. Highly recommend it!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear John, Congratulations to your daughter on the start of her career at Wilkes University. Also, thank you for taking the time to review our property and for coming to see us again. Your compliments on the breakfast and to the staff are very much appreciated, and I will be passing them along. We look forward to your next visit. Best regards, Gus Genetti

We stayed 2 nights on July 1 & 2. There were some issue with very small items that I wrote to Genettis about. Surprisingly I got a call from Gus Genetti who expressed concern and was sincerely interested in my experience and more so interested in correcting any deficiencies. In this age of poor customer service I found this refreshing and surprising. Clearly Mr Genetti is interested in remaining the number one hotel in the Wilkes Barre area. If the man whose name is on the building is that proactive and hands on there is no question I would stay there again.

We stopped here for the night on our way home to NC from Canada. We chose this hotel because it was rated #1 in the area and had very reasonable rates. When we arrived in the middle of a freak rain/flood storm, the owner met us at McDonald's and guided us to his hotel! The room is clean and comfortable and there is a very nice restaurant (Oyster) attached to the hotel, with delicious food and excellent service from Michael. It is a pet friendly hotel and my husband is allergic to animals, so we were alarmed to find a few dogs on our floor, especially since I mentioned this fact several times. We were assured that the pet friendly rooms are at the ends of each floor but our room was only 2 doors from the end. It's probably better to have just one lower floor dedicated to those with pets. This way they are not in the elevators and all over the hotel. Otherwise, we considered this hotel a real find and the attached restaurant a most welcome surprise. Having the owner on the premises was another perk.

Had no idea where to stay. Found this hotel within walking distance of restaurants and sports bars in downtown Wilkes-Barre. The person who checked me in was great (didn't get a name - it was the night of 7/7/16). Restaurant, pool, free parking, clean, free-wifi. Very good rate for a downtown hotel. Didn't use the pool, but it was tempting.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Steve, Thank you for taking the time to write such a great, detailed review. Your compliments to Chris at the front desk are very much appreciated and I will be passing them along. We are glad you found us and hope you will come back and see us again soon. Sincerely, Gus Genetti

Surprise of staying in downtown Wilkes-Barre was the clean, friendly and relaxed atmosphere at this Best Western. The staff was about the best I've experienced in years. The outdoor pool was quite nice for children and for relaxing. The presentation and quality of the complimentary breakfast was above average - pretty darn good. The reception and housekeeping staff were welcoming and very helpful for tourists. Parking, always an issues in downtown areas, was very easy to use for in and out.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to write such a great, detailed review. Your compliments, especially to the staff, are very much appreciated and I will be passing them along. We hope you will come back and see us again soon. Best regards, Gus Genetti

An older hotel that has been updated. Very small rooms, great staff. Although room not made up on second day until we called in the afternoon. TV remote not working. Quite even though it's inner city. At the price point that they are at overall experience should have been better.

Was in town for business, the staff was amazing and made us feel very welcome. As we were checking in, the owner saw us...he came right over and welcomed us with a smile and a hand shake. We were out and returned late, they made sure the restaurant stayed open so we could eat...the food was great but the service was even better...I highly recommend anyone traveling near Wilkes Barre stay here, you won't regret it!!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for staying with us and for your wonderful review. We really appreciate your compliments and your recommendation. Hope you will come back and see us again soon. Sincerely, Gus Genetti

In the heart of downtown Wilkes Barre, close to everything. Outdoor swimming pool, microwave & mini refrigerator in room. Complimentary Hot Breakfast Buffet included something for everyone - best home cooking away from home. Great customer service from the to front desk to the banquet hall staff . I hope there's space for hubby and I every time we come in the area as we will reserve it. Shea is simply amazing! She demonstrated such compassion and care for the residents and was very attentive to each person who walked in the hotel; very observant while being respectful to customers current at counter. Awesome job staff!!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Belinda, Wow! Thank you again for all of your wonderful compliments, especially to the staff and to Shae in particular.We hope you both will come back and see us again soon. Best regards, Gus Genetti

Beautiful and efficient hotel. Lovely restaurant & lounge. Great mattresses and super clean bathrooms. Very comfortable. Very friendly staff. Great stay. Free hot breakfast buffet was fabulous. . Food was fresh cooked. Bacon crisp, and muffins and cinnamon buns were delish.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for such a great review. Your compliments are very much appreciated and we are glad to hear you enjoyed your stay. We hope you will come back and see us again soon. Sincerely, Gus Genetti

we really enjoyed staying at the best western genetti hotel. everything was geared toward my wife and I. very personal service with us in mind. recommend to anyone a stay. great place, excellent value. the lobster bisque in the restaurant is a must.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you again for taking the time to review our property. We are so glad to hear you and your wife enjoyed your stay and we appreciate your recommendation. We hope you both will come back and see us again soon. Best regards, Gus Genetti

We loved all the personal touches at this hotel! Mr. Genetti knows how to make travelers feel welcome! Awesome buffet breakfast included with room price! Great staff at hotel and restaurant! Would highly recommend this hotel!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your recommendation. We are so glad to hear you enjoyed your stay and hope you will come back and see us again soon. Best regards, Gus Genetti

We only stayed one night but this place is a gem. It has that old school feel (NOT old and run down) from the days when hotels were special places to stay. It is a little dated, but in a good way. Everything is clean and nice - not upscale, but you can tell it has some history. The breakfast is crazy good for the price. It is literally like a breakfast at a five star hotel. The chef is constantly fussing over the fresh, delicious hot items, served in fancy stainless serving dishes. The restaurant has an awesome feel from a 60s Bond film or Dean Martin movie. Highly recommend this place.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property. It is very nice to hear your appreciation of our history and our breakfast. We hope you will come back and see us again soon. Best regards, Gus Genetti

Excellent experience. We chose to spend the night after a family wedding (6/25) even though we live within 10 miles. Everything was lovely starting with the cocktail hour,fabulous dinner and superb accommodations. Our room was quiet despite located in busy Downtown WB. We did not hear any outside noise and the inside corridors were also quiet making for a great night's sleep. Don't overlook the beautifully assembled Directory that includes local history. This hotel is part of a huge chain but it's beginnings and to this day are Gennetti family oriented. Thank You to Shea for such a warm welcome and to Chef Kevin for an outstanding breakfast.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you again for such a wonderful review. We are so glad to hear you enjoyed your stay and the wedding and appreciate all of your compliments. Best regards, Gus Genetti

Excellent hotel with the best complimentary breakfast we had ever experienced. Staff was consistently friendly and helpful. The bar was extremely relaxing and pleasant. Overall, an excellent experience.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your compliments. We are so glad to hear you enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

I travel a ton for work and stayed at many hotels but I have to say this is one of the best I've been in. I've stayed here a few times and when in Wilkes-Barre this is the go to. Shae, an employee, is always so welcoming, unbelievably helpful and so friendly. After a long day at work she welcomes you with a smile and ALWAYS asks how my day went. Goes for the whole staff. Pet friend and clean. I highly recommend.

This was without a doubt one of the best, if not the best, BW hotels we have encountered. The breakfast service and layout was great and the food all fresh and tasty. Due to location in the downtown area, the pet walking area was small and was not, during our stay, well-maintained. However, when informed of the maintenance issue, the staff at the front desk addressed the issue immediately.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property again. We really appreciate all of your compliments, yet apologize again for the dog walking area. Thanks for staying with us. We hope you will come back and see us again soon. Best regards, Gus Genetti

My husband and I along with some good friends stayed Friday night at the Best Western...The staff and owner were amazingly kind and the service was exceptional. We did not have a reservation (we were traveling and our plans changed at the last moment). We could not have picked a more friendly place to stay. The hotel accommodations were good, the location was close to the downtown night spots and an easy walk. I can't say enough just how wonderful the staff were, especially Diandra and Simone...both were hugely helpful to us. We will be back to see them sometime, guaranteed!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Darlene, Thank you for such a great review. We are glad to hear you enjoyed your stay and really appreciate your compliments, especially to Diandra and Simone. We hope you will come back to see us again soon. Best regards, Gus Genetti

This is a family-run hotel that prides itself on taking care of its guests in any way possible. I missed my flight but they still managed to have a shuttle driver waiting for me outside of the airport at 12:30 in the morning. The room was clean, the bathroom was spotless, and the food was excellent. As an added plus, Mr. Genetti's (hotel owner) vintage cars are on display on the street and hotel property. What a treat! My reason for staying at the hotel was business, but it was more like a vacation. I came back rested, relaxed and happy. I hope I have more business in Wilkes-Barre, PA as I will surely choose the Genetti Hotel to stay at in the future. A special thanks to the staff which made my stay extra special. Hats off to Ed and Simone.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear francesca, Thank you for taking the time to review our property again. Your wonderful compliments are most appreciated, especially to Ed and Simone. It is very nice to hear your stay felt like more of a vacation than a business trip. We hope you will come back and see us again soon. Best regards, Gus Genetti

I stayed at the Genetti when I went to the Ringo Starr concert. It is within walking distance of the Kirby Center. The hotel is clean and comfortable. The staff is very friendly. I got a good night's sleep and the hotel was very quiet. The breakfast was very good.

I stayed at this hotel because it was close to the Kirby Center. It is a nice clean and comfortable hotel. The staff is very friendly and attentive. The breakfast was really good. I got a good nights sleep at this hotel. The bed was comfortable and it was very quiet.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Deborah, Thank you for taking the time to review our property again. We are happy to hear you enjoyed your stay and appreciate all the compliments. We hope you will come back and see us again soon. Best regards, Gus Genetti

Although this is an older property it is very well maintained, rooms updated and the staff could not be more gracious and helpful. We have been to Wilkes Barre area many times but had never stayed downtown. We found this was so convenient to several wonderful restaurants we could walk to for dinner and a great local department store that I frequented daily! We never ate lunch since the bountiful hot breakfast served as part of the room left us too full! Very relaxing and comfortable bar. Parking was convenient as well. We were close to the high school for graduation and the stores to help our granddaughter get her supplies for college. My husband used a wheelchair and had no problems at the hotel at all. We would definitely stay again when in the area. Being greeted by Mr. Genetti at check in was a special treat as well.

Excellent caring staff both at restaurant, Michael, and desk, Dianayana et al. Not only were they professional but truly caring about our stay and wellbeing. Also the breakfast was one of the best restaurant offered breakfasts we have even seen!!! I am gluten intolerant and they even paid attention to my needs.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Darlene, Our condolences for the loss of your aunt. While I'm sure this was not the easiest stay, we are glad to hear you felt comfortable and appreciate your wonderful compliments to the staff. Thank you for staying with us. Best regards, Gus Genetti

Booked this while traveling on the highway and had no idea where the directions might take us. Well, it took us to a marvelous Best Western in downtown Wilkes-Barre, PA. Reservation desk was exceptionally pleasant and helpful. Small pool with a quaint (could use an update) patio area with many beautiful blooming flowers, which we did not use because of a limited time constraint. Dinner at the Oyster Bar (?) was great. Our server, Michael, was very helpful and informative of the many items on the menu. Room was very clean and had a "clean" remote which we like. Complimentary breakfast was very good and hot. This might be in our plans to return on our way back through again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Susan, Thank you for taking the time to write such a wonderful review. We are so glad to hear you enjoyed your stay and really appreciate all of the compliments. Hopefully we'll be in your plans for your return trip. Best regards, Gus Genetti

We were in town for a big poker tournament happening at the Mohegan Sun Casino. Not knowing the area, I booked this Best Western (BW) because of its high ratings and cost. Please note that it is located in the somewhat desolate area of downtown. It is about 15 mins away from the casino. From the arrival to checkout, the customer service was ultra friendly and welcoming. The breakfast is the best I have ever seen at a hotel considering it is complimentary. Richie, the breakfast supervisor is super sweet, and attentive. Parking was free and there is a tiny pool if you need to take a dip. My only complaint would be the size of the room. It was a little tiny. Other than that, the cleanliness and overall experience was spot on!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments, especially to the staff and on the breakfast. We hope the tournament went well and that you will come back and see us again soon. Best regards, Gus Genetti

This is a wonderful hotel. It may not be the most updated or fanciest property or in the best part of town, but this hotel is unlike most corporate hotels. The owner (Mr. Genetti ... I believe he has owned this hotel since I was a child) is very involved and greets every customer, every employee treats you like family, and they even treated my little pup fantastically! It's run like an old school family operated hotel, and I mean that in the most complimentary terms!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time again to review our property. We are so glad to hear you and your pup enjoyed your stay and appreciate all of the compliments. Hope you will come back and see us again soon! Sincerely, Gus Genetti

We had a late check-in and found a clean, quiet and well designed room with great decor. Beds were comfy and the TV had a clean remote which stated it was cleaned daily. The breakfast was prepared by a chef who greeted each guest and served as needed or suggested dining ideas for food — very unexpected for an included continental breakfast. Great stay and we have plans for two returns on other trips this year.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Jeff, Thank you for taking the time to review our property again. We are so glad to hear you enjoyed your stay and are looking forward to your next visit! Sincerely, Gus Genetti

This is basically your standard hotel in terms of facilities. It was a bit careworn, but very clean, and in my book cleanliness trumps everything. Even at that, when I say "careworn" I'm thinking of those reviewers who find fault with places on a molecular level. My room had a teeny tiny bit of rust stain around the bathtub faucet. But like I said, the room was clean. What, are they going to renovate a whole bathroom for a teeny bit of rust stain? Come on. Second to cleanliness is personnel, and I can honestly say the Best Western Genetti Hotel had one of the friendliest-without-being-overbearing desk clerks I've encountered. That is much appreciated. Last but not least are the little personal touches. I loved what the message card on the pillow said, and there was a cute surprise in the bathroom (see pictures). Yes, I would definitely recommend the Best Western Genetti Hotel as a home away from home.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your lovely and insightful review. We are glad to hear you appreciated the cleanliness, staff and extra details, and appreciate your recommendation. We hope to see you again soon. Best regards, Gus Genetti

I arrived at the hotel and they did not have the room that I had booked a 2 bed room. I was given a king size and a roll away bed which was unacceptable, but I had no choice but to take it. The third party company, whom i cannot mention, that was responsible for my reservation, never informed me the 2 beds in a room were sold out.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Wayne, Thank you very much for understanding it was a third party issue, not the hotel. We are glad you stayed with us and look forward to your next visit. Best regards, Gus Genetti

We stayed at this hotel because they are pet friendly. Our dog is 135lbs so not many places accept him. Best Western was great. The staff were all very friendly and helpful. They gave great suggestions on things to do in the area. the room was very clean, the beds were very comfortable, bathroom was modern and clean. We had a wonderful weekend away. We will definitely choose it again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Colleen, Thank you for taking the time to review our property and for your wonderful compliments. We are so glad to hear you and your dog enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

No one wants an issue when they travel. Unfortunately, that was our luck. The staff went out of their way to assist me with my concerns and made me feel like a valuable guest. The extra mile that their employees went was something I haven't experienced at other chains. Thank you!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Kristy, Thank you for taking the time to review our property again and for passing along your experience. We are so glad to hear your issue was turned right around and we certainly appreciate the compliments to the staff. We hope to see you again soon. Best regards, Gus Genetti

This is a wonderful hotel. They go above and beyond expectations to make your stay and the quality of service is beyond compare. I will not stay anywhere else when I am in this area. The pool is beautiful, the breakfast is fabulous, and the staff are so freindly, you might think you at a family get together.

Room service added an additional Tip to the room service bill, after I gave him a Dam Good Tip in cash. Don't forget to draw a Line through the tip line if you give a cash tip, he only added $4.00 but its the point

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear David, We apologize once again for the confusion with the additional room service charge. The menu and policy calls for an automatic service charge to be added to the bill when a guest orders food to their room. Many guests often add an additional tip, even though they are aware of the included service charge. We are very appreciative of your generosity to the server and would never intentionally overcharge a guest. Thank you for staying with us and for your feedback. Best regards, Gus Genetti

The hotel is the place to stay if you are visiting Wilkes Barre. It is clean, convenient, and has everything you need. We stayed there while in town for a concert - Joe Bonamassa. The hotel is right across the street from the concert hall. Great experience. The staff was excellent - Simone at the front desk was especially helpful

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for staying with us and for supporting the F.M. Kirby Center. We hope you enjoyed your stay and the concert. Your compliments to the staff, especially Simone, are very much appreciated and I will be passing them along. Thank you again and we hope to see you again soon. Best regards, Gus Genetti

Overall a very good hotel priced reasonably. It's an older facility so don't go expecting anything "fancy" but it's clean, the staff are nice and everything in the facility is functioning. I found the included breakfast to be better than average and was quite good with a nice selection!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Tom, Thank you for taking the time to review our property and for your compliments on the breakfast and to the staff. We hope to see you again soon. Sincerely, Gus Genetti

This hotel is excellent! Location off the highway and in the center of town-but with easy access, safe parking-and quiet! The staff is friendly and professional. The room was tastefully decorated, everything spotless and in working order. Super breakfast buffet. Highly recommend!

the hotel was great, clean room, helpful staff. Restaurant & bar were stellar. The location was convenient to the highway, the conference room & food were wonderful, very appetizing. The breakfast buffet was plentiful food was warm, flavorful and appealing. My only issue was my room faced a street that truck traffic could be heard. ( but I am a light sleeper)

This hotel was beautifully appointed, parking was free, the free breakfast was outstanding and the service staff was lovely. The price was great and we would definitely stay there again when we come to visit our daughter who is a student at King's. We were able to walk to our event at her school which was very convenient. Nice job!

We were returning from Raleigh NC to Ottawa Canada we planned a stop here. After a horrendous drive through rain, traffic like I have never seen and construction, the 6hour journey took 11 hours. We were greeted with a reception that was both happy to see us and sympathetic. Arriving at 10 pm we were pleased to find the restaurant open until 11pm The food and the service was supreme. In the morning I made tea and the housekeeper when requested went a returned with fresh milk. The breakfast was a full buffet with scrambled eggs, I asked if I could have two fried eggs over easy, the chef said " It would be my pleasure" After the drive there, this hotel lived up to the hoteliers creed.

All was perfect including the staff! Clean, comfortable, kind staff, usual buffet breakfast but attention to detail made it special. Parking free and on site. Also very nice restaurants in area for dinner.

This place exceeded our expectations. The room was clean and quiet and came in at under $100 with all taxes. It was walking distance to the river and downtown shops so we didn't have to drive after checking in. The breakfast was excellent and the employee there, Rich went above and beyond to make our meals perfect. Shae, at the front desk was also very pleasant and accommodating.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Marty, Thank you for such a great review of our property and for your compliments to Rich and Shae. They are appreciated and I will be passing them along. We are happy to hear you enjoyed your stay and the conveniences of our downtown location. Hope to see you again soon. Best regards, Gus Genetti

My wife and I stayed here on May 12, 2016. What a wonderful find as we exited highway 81 after a long drive from just outside Toronto, Ontario, Canada. So happy we came across you. We will definitely include your hotel in our future travel plans and will recommend it highly to others. We were greeted warmly on arrival by Shae at the reception desk and then welcomed by the owner Gus Genetti with whom we chatted for several minutes. We were made to feel at home right away. Our room was large, well appointed and comfortable with free wifi. The fridge was very handy. Our dinner at the Oyster Restaurant in the hotel was a culinary delight. We chose the spinach salad with warm bacon dressing, chicken parmagiana and chicken marsala all of which were delicious and memorable. Kudos to the chef on both the taste and presentation of the dishes. Our waiter Travis ensured we wanted for nothing and his attention to detail was meticulous. He was friendly, knowledgeable and efficient. Thank you. The hotel even provided a complimentary drink for each of us to enjoy at the bar outside the restaurant. Wow! The restaurant is so very elegantly decorated and its atmosphere inviting and warm. The complimentary breakfast in the morning offered a wide variety of choices both hot and cold - all very appetizing and nutritious. A great way to start a new day before setting out on the road again. A ten plus plus experience which we are looking forward to repeating. Best wishes, Pete and Barb Jones, Whitby, Ontario, Canada

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Pete & Barb Jones, Oh my! Thank you for such a wonderful review of our property. We really appreciate your attention to the details and your recommendation. We feel each guest should feel right at home at our property and we are glad to hear you did. I will be passing along your compliments to the staff as well. Thank you again and we hope to see you again soon! Best regards, Gus Genetti

My mom and I visited Wilkes-Barre a few weeks ago on a rather last minute trip. We were attending an event at the Kirby Center and were pleased to find this hotel is practically just yards away. (From the bus station, too, which was our mode of transportation.) We were greeted warmly by Shea ("like the stadium") at the front desk when we arrived. She assured us that she reserved one of the hotel's best rooms for us. The accommodations were lovely -- a big bed with plenty of pillows, a couch (that pulled out into a bed) with a coffee table, and a chair with a footrest. There was also a desk with an office chair. The television had all of our favorite cable channels, plus there was a fridge and microwave, which was great to have! While exploring the streets of Wilkes-Barre, we ran into Shea, whose shift was over for the day. Still, she stopped to make sure we were getting along okay and gave us some recommendations of places we might like to check out. The next morning, a lovely woman named Simone was at the front desk and she was just as peachy. She made sure our stay was up to par and offered to hold our bags after check-out, as we had a couple hours to spare before our bus home. The complimentary breakfast is served buffet style in the hotel's restaurant, which was a full breakfast that you would pay several dollars for at a diner. Eggs, bacon, sausage, pancakes, yogurt, a variety of breads and muffins, coffee and other beverages... Delicious. Everyone we encountered, from the front desk receptionists, to the cleaning crew, to the restaurant workers were all kind enough to stop and make sure we were comfortable and enjoying our stay. I don't have a single complaint about this hotel. I don't know how often we'll be making trips to Wilkes-Barre, but if/when we return, I will not hesitate to book our stay here again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Chrissy, Wow!! Thank you for such a wonderful review of our property. We really appreciate all of your details and compliments, especially to the staff. We are so glad to hear you enjoyed your stay and hope, if you are in Wilkes-Barre again, you stop and see us! Best regards, Gus Genetti

We travel to/from FL and NH several times each year. We have learned to plan our driving to be sure we can spend a night here. We stumbled on it by accident originally...lucky us! It is an older building, but they maintain it well. The rooms are extremely comfortable, well appointed, and quiet. Everything is spotlessly clean. The rooms have little touches such as welcome messages and books to read. The staff is so warm and inviting we always feel welcome. The water pressure in the shower is heaven after a long drive. This is clearly a hotel that is well run to keep standards high. Another plus is the attached restaurant. The free breakfast is a banquet of hot and cold selections, and the chef comes out to visit with guests. Dinner is unbelievable...don't miss it. Weather permitting, a dip in the outdoor pool feels great after the drive.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Wow! Thank you for the wonderful review and all the great details. Your compliments are very much appreciated - especially to the staff. We are so glad you have chosen to stay with us in your travels and are looking forward to your next visit. Best regards, Gus Genetti

Excellent accomodations, two queen size beds with lots of pillows, bathroom clean with toiletries, excellent full breakfast, exceptional food service by Kevin, -efficient registration by Shae. Comfortable dining room, easy parking

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for the great details. Your compliments to Kevin and Shae are also appreciated and I will be passing them along. We hope to see you again soon. Best regards, Gus Genetti

My stay was very comfortable. The complimentary breakfast was one of the best I have ever had. It was not microwaved food. Yes it was served buffet style but it was very good quality of food. Every bit as good if would have ordered from a menu.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments on the breakfast. We are so glad you enjoyed it and hope you will come back and see us again soon. Best regards, Gus Genetti

The staff at Genetti's is top notch and the breakfast is fantastic. Plus the location is right off Public Square and within easy walking distance of anything you need. Don't stay on the interstate, stay downtown and get more.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Ian, Thank you again for taking the time to review our property and for your wonderful compliments. We are glad to hear you enjoyed your stay and appreciate your acknowledgement of our downtown location. Hope to see you again soon. Sincerely, Gus Genetti

A very nice property to stay at. A very comfortable room, and excellent, helpful, and attentive staff highlight this property. The restaurant is surprisingly very nice, and the hotel is very conveniently located within walking distance to the central part of the city

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Dennis, Thank you again for taking the time to review our property. We are so glad you enjoyed your stay, especially the conveniences of our downtown location. We hope to see you again soon. Best regards, Gus Genetti

The room was super clean and ready. Safe parking. And the chef was not only extremely welcoming- he made the eating environment such a great experience. I would come back here for sure. We had to make a late night rest stop and I am so thankful we found this place. Thank you for such an awesome experience.

The staff at this hotel excels in service and friendliness. The rooms are very clean and the entire hotel exudes strength in service and overall eagerness to make our stay as comfortable as possible. Make sure there are no rock or rap concerts booked at the nearby performing arts center as the base speaker shakes buildings, or ask for a room that is not on the side of the Center.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear William, Thank you again for taking the time to review our property and for your kind words about our staff. We don't normally have any issues with the noise from our neighbors, but I do apologize it happened to be loud during your stay. We can ensure a room on the "quiet" side the next time. Best regards, Gus Genetti

This is an extremely nice hotel at this price point. I have stayed in a lot of hotels and I must say, this one has it going on. Great staff, great free breakfast (actual hot breakfast), super clean and comfy rooms.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Tracey, Thank you again for taking the time to review our property and for your wonderful compliments. They are very much appreciated and we hope to see you again soon. Best regards, Gus Genetti

Hotel was great as usual. Great comfortable room with accent on the little things. This was our third time staying here. Internet was good and a great breakfast. The only disappointing thing was that the hotel dining room was closed on Sunday, the day of our stay. One of the reasons for staying here was because of the dining room. Overall though it is a great hotel and would recommend this to family, friends and anyone else who is travelling.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time again to tell us how we are doing. We really appreciate your recommendation and your compliments. I do apologize for your displeasure with the restaurant being closed on Sunday, though. We are happy to hear everything else was great and hope you will come back and see us again soon. Best regards, Gus Genetti

My room was as neat and clean as always: a most comfortable bed & great shower with plenty of hot water...Delightful!!! My compliments to Mr. Genetti and the Manager, Ms. Palmer who have selected and maintained an exceptional staff. In particular, I would like to thank: The Front Desk Staff- Shae, Diandra and Simone, and Ed. The Housekeeping Supervisor, Ellen. The Oyster Restaurant Staff- Michael and Travis. The Breakfast Chef, Kevin; the Lunch Chef, Malik; the Dinner Chef, Isaiah. Thank you all for always making me feel welcome and part of your family, Peter Kurt Haarmeyer, Author of "I'm Afraid"

ellen and her trainee in housekeeping and simone and shae at the front desk made experience great they were friendly knowledgeable courteous and very great to deal with made experience very very good they would be reason i would go back again

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your wonderful compliments to the staff. We are so happy to hear you enjoyed your experience with us and hope to see you again soon. Best regards, Gus Genetti

ALL staff very friendly and helpful. Hotel is clean. Walking distance to restaurants. Great breakfast. Had our dog (small) with us and staff was very accommodating. They only charge $10 for dogs. Best hotel in the area. Stayed on the 4th floor and was very quiet. We would stay here again if in the area.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Valinda, Thank you again for taking the time to review our property and for your kind words. We are happy to hear you and your dog enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

Before we arrived we were concerned that the BW Wilkes-Barre was a distance from the highway. After our stay there we were convinced that it was worth the effort. Facilities are great and staff is the best yet. A lot to see and do in the downtown area Breakfast was a highlight

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear William, Thank you again for taking the time to review our property and for your wonderful compliments. We are glad to hear you enjoyed your stay, despite the little extra effort to get to us, and hope to see you again soon. Best regards, Gus Genetti

I stayed here with a group of friends as we were attending a performance at the Kirby center. Parking was a breeze and it was a convenient walk to the Kirby. There are many local eateries just a short walk away. Rooms were clean and the breakfast buffet was awesome...not your typical hotel breakfast. The staff was friendly and helpful. I will definitely return to this hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Trudy, Thank you again for taking the time to review our property. We are so happy to hear you enjoyed your stay and enjoy the conveniences of our downtown location.We look forward to your next visit. Best regards, Gus Genetti

wonderful staff. Breakfast was awesome. Front desk person was Shay and she was great! Loved every minute of my stay. This hotel is pet friendly and you would not know it absolutely no pet odors. We went into the Oyster rest. located in the hotel and wanted to just order hamburgers. We were told hamburgers were only offered on the in room service. The owner who just happen to be in the restaurant told the waiter to prepare the hamburgers to be eaten in restaurant, the waiter than advised that french fries come with the hamburger free if ordered through room service otherwise the price would be $4.00 per order Owner overheard waiter and told him to give us the french fries with no charge. Simply great. Thank you Mr. Owner

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Jeannie, Thank you for taking the time to review our property and Oyster restaurant. We are glad you enjoyed your stay and appreciate the compliments, especially to Shae at the front desk. The owner of the Oyster Restaurant has changed the hamburger policy because of your request. Now guests can enjoy them in the restaurant or through room service. Thank you again and we hope to see you again soon. Best regards, Gus Genetti

a wonderful surprise that offers an excellent value. The breakfast was great. It was unexpected to find real scramble eggs on the menu. Everyone was very friendly and the rooms were spacious and clean.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear William, Thank you again for taking the time to review our property and for your wonderful compliments. We are so happy to hear you enjoyed your stay and hope to see you again soon. Sincerely, Gus Genetti

This hotel far exceeded my expectations. The hotel was elegant with a touch of 1930's-40's influence. The entrance way and check in counter both had lighted fireplaces. The staff was exceptionally nice and helpful. The rooms were nicely decorated and had an added personal touch with a welcoming letter. The furnishings were all in excellent condition. The management of this hotel takes great pride in keeping it in great condition. We were greeted on our way in by the owner at 7:30 p.m. I will definitely make a point of staying there in the future. I would highly recommend this hotel for anyone staying in the area and the price was very reasonable.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your very kind review and for all of your wonderful compliments. We are so happy to hear you enjoyed your stay and appreciate your recommendation. Hope to see you again soon. Regards, Gus Genetti

From the moment we approached the front desk to our checking out, we were treated with respect and kindness. The staff was exceptionally helpful and friendly. We were made to feel welcome at all times. The décor is beautiful! So much detail was put into the lobby and the rooms. We could not have asked for a better experience! Will stay here again on our next trip!

We stayed overnight on our way from Florida to New York and were extremely pleased. From the moment we entered the beautiful lobby to the time we left, everyone on the staff was professional, friendly, and helpful. The place had an old world feel that had a touch of elegance--totally unexpected! We dined in the Oyster Restaurant, off the lobby. Our server, Michael, was charming and professional. The décor was lovely and intimate. Food was very good. This hotel was the highlight of our long road trip! Many thanks.

This was or destination for our 2nd night on the way hoe to MA from FLA. We have two small dogs, so we need to stay in pet friendly hotels. The hotel is in downtown W-B a couple of miles off of I-81. They charge a $15 fee for each dog. The rooms were clean but a little dark with a small bathroom. The staff were very pleasant and they presented us two small gift bags for our dogs; a very welcoming gesture. Another very positive amenity is the free hot breakfast buffet. It was one of the best we have experienced. One oddity we did encounter after we left the hotel was to find an open gas station nearby. The first one we went to had been shut down for a while; the second one was closed (it was 8:00 on a Sunday morning). We finally found one that was open several miles away.

This hotel is located downtown Wilkes-Barre, a short distance from I-81, which makes it convenient for Best-Western customers to stop at during Spring and Fall commute. The hotel staff was very friendly, helpful and caring for our needs. The on-site restaurant provided excellent menu items served by friendly and caring staff. I recommend this place for any type of travel in central Pensylvania.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Gilles, Thank you again for taking the time to review our property. Your compliments are appreciated and so is your recommendation. We hope you will come back and see us again soon. Sincerely, Gus Genetti

While driving from Florida to Massachusetts I saw (and stayed in) a lot of dumps! This Best Western was awesome. Clean, spacious and had everything I needed. The restaurant was great and within my budget. I will definitely stay here again in the future. A good value with a very friendly staff.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for choosing to stay with us. We are glad to hear you do not consider us a "dump" and actually enjoyed your stay :) Hope to see you again soon. Best regards, Gus Genetti

The entire staff at this hotel is extremely friendly and helpful. From the time you enter to check in you are greeted with a smile and kind words. Simone, Shae, Tabitha, Chris, or Ed are always warm and helpful. If you get the chance to see Gus Genetti, he will gladly extend his hand and thank you for staying. The hotel is centrally located and within walking distance of the public square. The buffet breakfast is head and shoulders above the typical "continental" breakfasts. I now stay at this venue frequently and sometimes will drive a few more miles to be comfortable here. Thank you to Gus and the entire staff.

My husband and I were in town for a show at the FM Kirby Center. The BW was right next door and was everything we needed. Centrally located to everything in Downtown Wilkes-Barre, we were able to park the car and walk everywhere we needed to go. All of the staff were pleasant, breakfast was excellent and the bed was very comfortable. No complaints, and would stay there again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Mary, Thank you again for taking the time to review our property and for supporting the Kirby Center. We are happy to hear you enjoyed your stay, and most importantly, had no complaints. We hope to see you again soon. Best regards, Gus Genetti

Excellent hotel; great accommodations, very clean, staff is very courteous and goes out of their way to help. Will stay again. Location is very convenient to downtown area for shopping, sightseeing, etc.

I read up on the reviews. Nice older hotel. Would recommend the hotel. Right downtown. Only negative would be was our room had scuff marks on the walls, bathroom was small and walls messy. Breakfast was good. Pet friendly. Parking lot secure.

Great hotel to stop at on return north. Great value and a good restaurant with fantastic service. Our waiter, Michael, gave a quality of service much greater than one would expect. The food portions are large so be careful unless you are really famished. Location is downtown so read directions carefully as GPS may take you to the next street behind hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Michael, Thank you for taking the time to review our property and for your compliments on the restaurant. We hope to see you again soon. Regards, Gus Genetti

We stayed here twice on a recent driving trip to/from Maine to Florida. We picked it due to TA reviews and Bring Fido reviews as dog-friendly. The hotel is very clean and comfortable and located downtown near the Public Square where there are several bars and restaurants within walking distance. I-81 is only about 5 minutes away. The complimentary breakfast was very good and included hot and cold items, buffet style. They are very dog-friendly and only charge a $15 fee for pets which is very reasonable as compared to other places that gouge you as much as $100; they even give you a pet gift at check-in with a couple of poop bags and some dog biscuits. Every member of their staff that I encountered during both stays was pleasant and smiling and went out of their way to be welcoming and friendly, including Gus Genetti himself whom I randomly encountered at check-in on my second visit. If you are traveling with a pet (or not), this is a great place to stay.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments all around. We are glad to hear you enjoyed your stay both times and hope to see you again soon. Sincerely, Gus Genetti

Great Hotel, Great Staff, Great Service, Great food. Wait staff each had a personality. Administrative staff extended themselves over and above normal. My plane was 3.5 hours late, the hotel President picked me up at the airport, himself, because the shuttle driver was done for the day.

Always stay here when visiting family in W-B area but the last stay was especially remarkable. Traveling with daughter and granddaughter and wanted us to each have a bed for good sleep before a 9 hour drive home. Asked for a cot to be added in to the 2 queen bed room. Before we got to the room with our luggage cart they were setting up the cot! They had to move a large chair to do it and it was all done cheerfully and willingly. The beds and cot were all super comfy. Simone at front desk is a gem. She knew us and even called me after I left to alert me that I had left my Bible in the room. Kudos to the housekeeping staff for rushing it to her as soon as they found it. This hotel is definitely worth seeking out from the highway. The caring is palpable. The location is perfect for shopping at Boscovs, eating at Bart & Urby's, walking to Kirby Center, movies, farmers market on the square, and of course visiting the colleges. Breakfast buffet is well tended. I know Oyster is a great restaurant -usually visiting family but have eaten dinner there as well. I hope this WB institution continues to prosper through its consummate customer service.

Upon entering the hotel, the parking was a bit of an issue, just so I could go into the lobby & get checked in. That was really the only issue I had. The man that helped me checked in was friendly as ever. I really enjoyed talking with him. When I got to the room, it was very comforting to walk into. It was clean, very well lit--once I turned the lights on. The bed was comfortable, it was just a very nice, quiet place to spend the night at after the show I saw at the Kirby. That was also another reason why I chose this hotel is that I could just walk to the Kirby and back to my hotel without having to worry about parking. The breakfast was amazing. There was a variety of choices that I could chose from and it was satisfying enough for me. I would definitely stay at this hotel again.

I can't wait to come back to PA, and this is where I'll be staying! Simone was very helpful arranging my stay and transport, Shae got me to the hotel on arrival, and Diandra made sure I got back when and where I needed! The shuttle driver not only carried me safely from the airport but also showed me around the campus where I was to be the following morning, in addition to showing me the best route and some places to eat. Thank you!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your kind words - especially to the staff. We are so happy to hear you enjoyed your stay and look forward to hopefully seeing you again soon. Best regards, Gus Genetti

Stayed for business, and had a thoroughly enjoyable stay. The icing on the cake however, was their customer service. I had unknowingly left behind a small item that had very great sentimental value, something I have carried for 3 decades. Before I even noticed its disappearance th Hotel called to advise the maid service had found it and immediately volunteered offered to mail it back to me which they promptly did. A big shout out to their maid service and an extra shout our to Diandra, who so efficiently,cheerfully and promptly remedied what would have otherwise been a very sad mistake on my part. HIGHLY recommend BW Genetti..

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments. We are happy to hear you enjoyed your stay and I will pass your compliments on to the staff that found your sentimental item. Than k you again for your kind words and recommendation. We hope to see you again soon. Best regards, Gus Genetti

This was not the first time that I had stayed at this facility. Yet, it continues to amaze me that the care and attention is spot on. I have stayed at numerous facilities, and just about all of the various hotel brands, and cannot honestly say that I have ever experience a more genuinely hospitable and welcoming property than the Best Western Genetti Hotel. From check-in to check-out the experience was superb. I love the rooms. They may be old but they are well cared for and are up to date with ammenities. I drink in the lounge, dine in the restaurant and each experience is incredibly awesome and top shelf. All aspects of the facility are high quality and are delivered with genuine care and low stress. I absolutely enjoy the restaurant and its broad selection of meal options all prepared by excellent chefs and served with a commitment to quality and individualism. The breakfast buffet is also served with that same commitment of quality foods and a wide selection of nutritional options. This hotel is well worth a trip to experience it. Like me, you will want to go out of your way to stay there regularly. It is a true gem in the rough and an incredible experience.

We stayed here on our way through PA on a trip to New York. The check in was great and very smooth. All the staff members were very attentive and friendly. The rooms are clean and well cared for. Everything seemed up to date and well maintained. The hotel was quiet. I couldn't hear any sound between rooms. The restaurant was great. I had wonderful lobster bisque. The owner was eating dinner near me, so I was able to talk with him and enjoyed that. Very good experience.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Donnie, Thank you for taking the time to review our property and for your wonderful compliments on the property and to the staff. It is always a pleasure to have the opportunity to chat with our guests and I am glad you appreciated the conversation as well. We hope to see you again soon. Sincerely, Gus Genetti

I have stayed here many times and the food just keeps on getting better.The breakfast buffet is included in your room charge and it has everything you could ever want and the service is fantastic.Ask for Rich ... He will take care of your every need...

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments on the breakfast and to Rich. We are happy to hear you enjoy your stays and look forward to your next visit. Best regards, Gus Genetti

The check-in was painless and the room was spacious and high end BW. The desk helped us with dinner plans and let us check-in early. The hotel has free parking and a garage. Only negative was tissues were cheap and rough. Breakfast was the best we've had for a hotel breakfast.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Fran, Thank you for taking the time to review our property and for choosing to stay with us. We are glad to hear you enjoyed your stay, especially the breakfast. We hope you will come back and see us again soon. Sincerely, Gus Genetti

My family had a very good visit at the Genetti in Wilkes-Barre, PA. We picked this hotel because of their location to the CYC. Everything was great and the full breakfast buffet in the morning served by the cooks Kevin & Rich was magnificent. I would definitely take my family again to this hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Tina, Thank you for taking the time to review our property and for choosing to stay with us. We are so happy to hear the family enjoyed their stay and hope the swim championships went well! Best regards, Gus Genetti

Spent an overnight here with myself, my wife, and two kids for a nearby event. The room was clean and the staff was very nice. We requested a late checkout of 1pm and it was granted which was really nice. The breakfast was also really good. Eggs, pancakes, waffles, fresh fruit bar. Excellent. Would stay again.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property. We are so happy to hear you and your family enjoyed your stay, especially the breakfast. We hope to see you all again soon. Best regards, Gus Genetti

I was totally surprised at how great this hotel was. The room was clean, with an amazing double shower head. The staff was very pleasant. Breakfast was terrific. Very nice selection. And it was very convenient to the Kirby Center. I would stay here again in a heartbeat.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Rhonda, Thank you, again, for taking the time to review our property and for your wonderful compliments. We are very happy to hear you enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

Shae at the front desk was delightfully helpful and my room exceeded my expectations. The price was right. I couldn't have been more pleased. I liked that the TV worked and the number of channels was surprising. I liked the attached restaurant.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear John, Thank you for taking the time to review our property and for your compliments to Shae. We are happy to hear we exceeded your expectations and hope you will come back and see us again soon. Best regards, Gus Genetti

We chose this hotel because it seemed close to the highway and of course the casino. It wasn't close to the highway and the casino was a big disappointment. This hotel is old, unkempt, not in a great location. The best part of the hotel is the staff. The gals at the front desk were amazing! The breakfast was great and the chef, Rich was a joy to talk with. He was gracious, kind and raved about the hotel as far as being an employee, good to hear.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for your compliments to our staff especially Rich and the front desk staff. We are also happy to hear you enjoyed the breakfast. On the other hand, I am sorry we seemed to have slipped everywhere else. Our location is not right next to the highway as we are located in downtown Wilkes-Barre, but we are only 2 miles away. Additionally, we are not affiliated with the casino, but that is unfortunate the you found it a disappointment. Lastly, did you find the entire property to be old and unkempt or was there something in particular that was wrong? While we have chosen a more traditional decor, we always pride ourselves as being very clean and take care of any issues that may arise. We are always willing to make improvements and appreciate your feedback. Best regards, Gus Genetti

Hotel was clean and comfortable with helpful staff. The breakfast was included and pretty much had everything you'd want for a meal. The restaurant was okay but had a 70s look to it which didn't appeal to me but was clean and comfortable. For our road trip, this was one of the better hotels we stayed in. We had to drive 5 mins to get to any restaurants we were interested in. We only had breakfast at the hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Russell, Thank you for taking the time to review our property and for your wonderful compliments. We are happy to hear you enjoyed your stay and hope to see you again soon. Best regards, Gus Genetti

We were skiing at JFBB over the weekend and decided to stay the night so we don't have to drive back and forth. After a while of searching online and reading reviews of econo lodge with mouse droppings and another one with bad smell of old folks home, I found this place. It is 40 min away from the slopes, but was worth the drive for the wonderful rate we got. It had 2 full (not queen) bed, and a pull out sofa. Very specious room. The place is very tired, yes, BUT it was very clean too. That to me is more important than a fancy alarm clock. The people working there were very nice too. The kids loved it. We were 5. The complimentary breakfast, was a regular one, no frills, but nice to not have to go anywhere early in the morning. The beds were not super comfortable, but then again, for 1 night, we could not care less. I highly recommend.

Stayed with my family b/c we were visiting my son at Wilkes University for a basketball game and we were so centrally located! Great Staff and great rooms Beds were super comfortable as well! Highly recommend

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Fabiana, Thank you again for taking the time to review our property and for your compliments. We are so happy to hear you enjoyed your stay and hope the basketball game went well. Hope to see you again soon. Best regards, Gus Genetti

We made same-day reservations to stop overnight in Wilkes Barre on the way to Charleston from New England, and were easily acommodated. The hotel is in the downtown area of Wilkes Barre, which is convenient. Private, on-site etiparking is available in a lot out in the back of the property. We had drinks and dinner at the small lounge; I had lemoncello martinis...this is a treat, because most hotels don't carry lemoncello, along with a delicious sausage and escarole soup. There wasn't much of a beer selection (disappointing to my micro-brew loving husband), and he rated his fried calamari appetizer as just OK. This was your typical Best Western; clean, free breakfast and helpful staff. This hotel is attached to a convention center, where they were holding a school prom, which was fun to see. The room was quiet, and we had a view of the downtown and the mountains in the distance.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for choosing to stay with us on your trip to warmer weather. The details you described are appreciated and I will be passing along your compliments and concerns on to the restaurant as well. We hope to see you again in your travels. Sincerely, Gus Genetti

Dog areas are inconvenient - heating system had two options working ON or OFF... Was told I would get a 25$ discount coupon by email for a next visit to compensate for the party upstair room had going on from 4 am to 5:30 am and was never sent the coupon. Pillow quality was very poor.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Claude, I would like to apologize for your less than perfect stay and for our misstep in following through with the $25 gift certificate. I can assure you it is now in the mail, as promised. In regards to the dog walking area, it is not located right next to the building or pool area by choice. Unfortunately, we have very limited green space due to our downtown location. Some people love our pillows and want to buy them, some hate them. They are Best Western specified and mandated. While the guest always has control of the temperature in the room with the thermostat, on our property the fan is set to continually run while the unit is on to avoid guest complaints of hearing the fan go on and off through the night. Many guests consider it to be "white noise" and seem to prefer it to the fan on and off. We are always willing to make improvements and appreciate your feedback. Sincerely, Gus Genetti

Been staying at Genetti Best Western Hotel for the past 10 months working on a project for a local company. The employees and staff are delightful. From check in to check out, everyone makes me feel welcome and at home. The morning breakfast is excellent and always ready by 6:30 every morning. I endorse staying at Genetti's the next time your are in the Wilkes Barre area!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Joseph, Thank you for taking the time to write such a kind review and for your recommendation. Your compliments to the staff are very much appreciated and I will be passing them along. We are happy to hear you have enjoyed your stays over the past 10 months and look forward to your next visit. Best regards, Gus Genetti

The hotel is dated but clean and comfortable. The service was excellent! Having a shuttle from the airport and being able to get walking distance to the colleges is a big plus too! We will definitely be back.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Lisa, Thank you for taking the time to review our property again. While we have chosen a more traditional decor for the hotel, I am glad to hear you appreciated the cleanliness and were comfortable here. Additionally, I appreciate your compliments to the staff on their excellent service. We look forward to your next visit! Best regards, Gus Genetti

Spur-of-the-moment trip to northeastern Pennsylvania during a busy Valentine's Day / Presidents' weekend, steered me to BW Genetti in Wilkes-Barre. This property is dated but it was clean and comfortable with extremely reasonable rates. Staff was friendly. There is no valet and the front driveway for check-in was filled with "illegally" parked cars. A nuisance for unloading luggage and a quick check-in process. Overflow parking lot is fairly easy to access; however, evening check-ins need to be aware that signage for the parking lot and the hotel's entrance on that side of the building has poor lighting. Breakfast buffet is bountiful. Again, friendly and accommodating staff.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Scott, Thank you for taking the time to review our property and for choosing to stay with us during your trip to the area. I apologize for the issues with the parking. We were very busy this weekend and this is a situation we'll be discussing in order to make improvements. On the other hand, your compliments to the staff and on the breakfast are very much appreciated and I will be passing them along. Thank you again for your comments and we hope to see you again. Best regards, Gus Genetti

The staff were friendly and helpful and while this is an older building and could use some serious updating, the room and lobby areas were clean. The 1970's decor of the lounge bar and restaurant are incredibly kitsch.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Dawn, Thank you again for taking the time to review our property. Again, I am terribly sorry to hear that our traditional decor put such a damper on your stay. The hotel is newly renovated and I am happy to hear you appreciated the cleanliness. Additionally, your compliments to the staff are very much appreciated. Thank you again for your feedback. Best regards, Gus Genetti

Diandra, front desk manager, is ABSOLUTELY delightful and pleasant. She made out first trip to Wilkes-Barre worthwhile. The hotel is beautiful and the breakfast is a full restaurant- style meal. Again, thanks Diandra for everything!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Erin, Thank you for you wonderful compliments and praise for Diandra. They are very much appreciated and I have passed them along to her. Additionally, we are so happy to hear you enjoyed your stay and hope you'll come back to see us again soon! Best regards, Gus Genetti

Beautiful Hotel and service. Very well decorated rooms with some little personal touches that you don't see at most hotels. Room was clean and very comfortable. Dining room and meal selection was a class act.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments. We are so happy to hear you enjoyed your stay and hope to see you again soon. Sincerely, Gus Genetti

My son is a student at King's college and had to have surgery and I wanted to stay with him for a couple days and the staff was great in helping us feel comfortable. Very clean, comfortable beds and nice hot shower. Nice restaurant and breakfast included and a great price!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, We hope your son's surgery went well and that he is doing ok. Additionally, thank you for your wonderful compliments. We are happy to hear you felt comfortable here and enjoyed the breakfast. Hope to see you again. Best regards, Gus Genetti

Great value, excellent staff that are very helpful, wonderful breakfast buffet! Located in the middle of Wilkes Barre and very convenient! The bed was very comfortable! Perfect for visiting children attending Kings College.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Carmella, Thank you, again, for taking the time to review our property. We are so happy to hear you enjoyed your stay and appreciate the compliments. Hope to see you again soon! Sincerely, Gus Genetti

The hotel is very clean and comfortable. Hot breakfast had eggs. sausage, ham, potatoes ,pancakes, fresh fruit bar, juices. Everything was warm and tasty. The outside of this hotel was in perfect order. No trash anywhere, even across the street in the alley. CLEAN and felt very safe. Walked 1 block to the inner circle and went to a couple of bars, also nice. Very good experience and would come back.

Gennetti's was home to me for two weeks while I attended the winter residency for creative writing at Wilkes University. The room was so comfortable, the food delicious but what really stood out was the service. I left my special Rosary beads behind when I returned to Texas. Ellen, the 3rd floor housekeeper found them and made sure they were mailed back to me. Love this hotel and their staff. Thanks so much!!

Maybe it was because we were there on an off-weekend, but it was quiet. Also, the beds were really comfortable, and everything was clean. The breakfast was also really good. We stayed there because it was near King's College, where we were attending the open house, so the location, within walking distance of the campus, was excellent. My son thought the wireless internet was a bit slow for his video streaming, but the speed was fine for me (browsing and email). We didn't watch any TV, so I can't comment on that. The decor was, in general, a step above the usual "hotel look." The only drawback was that the room got too warm, at night, no matter how low we set the heat, probably because people in other rooms had the temperature turned way up (it was January, after all).

The room was small and bathroom was tiny. Our upstairs neighbors came in at 2am screaming and yelling, and proceeded to rearrange the furniture and continue to scream and yell and slam the doors until 4am. The front desk said they were drunk. Got absolutely no sleep. Breakfast was very good!

We had a wonderful stay at this hotel. The staff was friendly and accommodating, even to our dog. We appreciated this location being animal-friendly and would recommend it to anyone who is traveling in the area. It was really a great experience overall.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Faith, Thank you, once again, for taking the time to review our property. We are so happy you enjoyed your stay, including your dog, and really appreciate the recommendation. Hope to see you again soon. Best regards, Gus Genetti

In town for a college visit. My kids really loved the décor of the lobby and the restaurant, and the breakfast was not your typical complimentary breakfast. The presentation made it feel like a five star restaurant. I think it's fair to stay the room was a little 'older', but it was extremely clean and cozy. A very pleasant stay.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for choosing to stay with us. We are so happy to hear you enjoyed your stay, especially the breakfast, and hope to see you again soon! Sincerely, Gus Genetti

It's always a pleasure to stay at the Best Western Wilkes-Barre, PA. The facility is upscale and comfortable and the staff is exceptional and always goes the extra mile if you need it. This is my place to stay whenever I'm in the Wilkes-Barre area.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Helen, Thank you for taking the time to review our property once again. We certainly appreciate your compliments and look forward to your next visit. Best regards, Gus Genetti

Front desk staff, housekeeping, everyone working here was helpful and friendly. They made the long stay comfortable. Breakfast was nice, a good selection. The front desk staff went out of their way one evening to help after stores had closed and it was very much appreciated.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Jennifer, Thank you for taking the time to review our property and for your wonderful compliments to the staff. They are very much appreciated and I will be passing them along. Thank you again and we hope to see you again soon. Sincerely, Gus Genetti

Front desk was very good and helpful; room was comfortable and clean. Buffet breakfast was good. Dinner was average and the general feeling was that they were trying hard to make this hotel/restaurant appear better than it really was. Also, we brought a pet, which they accept, but there was absolutely no place to walk our dog. Don't recommend if you have a pet.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your compliments to the front desk staff, the room and the breakfast. Although, we are so sorry to hear you were disappointed with your stay overall. The restaurant on property has a different owner, but they are one of the top rated restaurants in the area so I am also disappointed that your dinner was only average. Additionally, we do have a grassy dog walking area near the parking lot. Our front desk staff are more than happy to direct guests where to go because it is important for dogs to have a place to run around as well. Thank you again for your comments and we hope you'll consider giving us another chance in the future. Best regards, Gus Genetti

We stayed at this hotel twice in our travels and found it to be friendly& clean, their free breakfast for guests was unbelievable. We also had dinner there and got to meet Mr. Genetti who made us feel like we knew him all our lives. Our waiter was very friendly and accommodating. We highly recommend this hotel. We plan on bringing our friends there on our next trip to PA.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Maria, Thank you for taking the time to review our property and for your kind words and compliments. It is always a pleasure to have the opportunity to meet our guests and I am happy to hear you enjoyed the conversation. We really appreciate the recommendation and look forward to hopefully seeing you again soon. Best regards, Gus Genetti

best hotel at all and I like it very much! and the food very Awsome I liked the egg and sweet potato at the morning! I was very happy for being in the hotel its a best hotel in walks barre so I hope I came again and stay in this amazin hotel! love them all

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for all of your compliments. We are so happy to hear you enjoyed your stay, especially the breakfast. We look forward to hopefully seeing you again in the future. Best regards, Gus Genetti

the hotel is the best hotel I ever visited. all the people who work there are really friendly, and I recommend the visitors come to best western hotel in Wilkes-Barre. there are free breakfast, and free Wifi and a lot of other things. you will feel comfortable.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments. We appreciate your recommendation and your kind words to the staff. We hope to see you again soon. Sincerely, Gus Genetti

We really enjoyed our stay here after our wedding. The room was spotless and quiet for the most part. The ladies at the front desk were extremely nice and friendly. Every employee we dealt with throughout the evening and the next day trying to pickup our items from our wedding were quite pleasant and helpful! The complimentary breakfast the following day was my favorite part; it was quite delicious (pancakes, bacon, toast, sausage, etc.).

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Nicole, Congratulations! We hope your new married life is treating you well. Thank you for taking the time to review our property and for choosing us to share your special day. It is great to hear that everything went well and appreciate all of your wonderful compliments. Best wishes to you both for continued happiness! Sincerely, Gus Genetti

All staff were very courteous and attentive. Check-in and check-out staff very helpful with questions. Breakfast chef very attentive to detail. Great location downtown. Lounge and restaurant were closed.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Dwight, Thank you again for your comments and review. We appreciate your compliments to the staff and apologize that the restaurant on property was closed on New Year's Day. We hope you were able to enjoy the rest of your stay and look forward to possibly seeing you again in the future. Best regards, Gus Genetti

My husband and I and our West Highland terrier had a very pleasant stay at this hotel after the first leg of the journey on our way south to Florida. The room was very spacious, clean, and comfortable. Breakfast in the attractive dining room was excellent with lots of choices to start the day. Also, the staff was very friendly and attentive, particularly Shae at the front desk. But perhaps most memorable was the idea of having a little rubber duck to accompany the bath and take along with us. We thought it was a very charming and effective way to make guests feel welcomed. Our next overnight was also at a Best Western hotel, in Lexington, Kentucky. Also a nice room, and with another little duck (this one adorned with colorful Christmas lights). So he joined the first duck, riding on our dashboard as highway guides. Our final overnight was at the Best Western in Walterboro, SC. A pleasant-enough stay but, sadly, no rubber duck! The manager said that it was an option that apparently the previous manager had not signed on to offer. So I would like to say, as a guest who prefers to stay at BW hotels, the idea to include variously-designed little rubber ducks is an easy way to set apart the experience from other hotels. Probably a nice surprise also for guests travelling with a child. I should make note that the BW Genetti Hotel in Wilkes Barre was our best experience of the 3, since it is a large, in-town, full-service hotel and convention center. The lobby, public function rooms, and corridors were comfortable and well-appointed, and we appreciated the elevator.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Kathleen, Wow! Thank you so much for the wonderful, detailed review and compliments. We are so glad to hear you, your husband, and your terrier all enjoyed your stay - especially the rubber duck! Hopefully we'll get to see you again soon in travels. Best regards, Gus Genetti

I stay at Genetti's in Wilkes-Barre about 4-5 times per year. The rooms are always clean, breakfast is always good, and there are a number of good restaurants and bars within walking distance. Genetti's has one of the best hotel breakfasts out there. Free parking in their monitored lot has never been an issue. On this stay, I was checked in by Diandra, who was a pleasure- very friendly, helpful and knowledgeable.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear David, Thank you for taking the time to continually review our property and for choosing to stay with us on several occasions. Your compliments are very much appreciated and I will be passing them along, especially to Diandra. We look forward to your next visit. Sincerely, Gus Genetti

besides the great amennites the employess are great esp. shae and simone they went out of their way to make out stay enjoyable. The food was spectaculiar and great portions. great location walking distance to many shops and restaurants.even though this facility offers everything you need on .sight i would highly recommend to anyone travelling to the wilkes-barre area you wont be disappointed!!

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear David, Thank you again for taking the time to review our property and for your wonderful compliments to Shae and Simone. We are glad to hear you enjoyed your stay and hope to see you again soon! Best regards, Gus Genetti

My third visit. When there is a concert in town at the Kirby Center, this is the spot. Right next to the concert hall. If your lucky, as in ADAM LAMBERT , the performers also stay in this hotel. You can meet them in the elevator, as I did. No more than 100. dollars a night. Clean. Great hotel staff. Good restauarent in hotel.

GusGenetti, Owner at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
Dear Traveler, Thank you for taking the time to review our property and for choosing to stay with us on several occasions. We are glad to hear you enjoyed your stay along with the staff and the restaurant. Hope to see you again soon. Best regards, Gus Genetti