Meine Buchung und meine Punkte
Best Western Rewards
Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
I have been staying at this hotel for a few weeks now for work,and all of the staff are very friendly and always go above and beyond on helping me when I need it,they do a great job at keeping my room clean and the hotel in general is always clean.I would recommend anyone needing a hotel to stay to come here!
Rooms covered in dust, Pillows sheets and towels all had stains. Rooms smell like mold. There was a sliding barn door to restroom and you can see around the door into restroom while the door is “closed”
We were so glad to find a hotel that was nice and friendly and clean in Tuscaloosa. It is off the main roads but a couple miles away. Updates and cute decor. Breakfast was good. Huey the manager was amazing and kind helping solve a problem we had with our reservation. 24 hour camera surveillance. Clean bed and room. Nice TV and furnishings. Only suggestion is to upgrade their towels. We like nice and new properties but this one was affordable and comfortable. Thanks!
We had some very simple problems and as soon as we reported them to Hughey he made sure they were fixed in a timely manner. The staff is very friendly and welcoming. I will be coming back in the future and recommend them to anyone coming to this area.
Sure stay hotel is the best place in Tuscaloosa to stay. Friendly people, clean rooms, and an amazing atmosphere. Breakfast attendant did just that attended. Food never ran out. Next time Im in Tuscaloosa I know where I'm going to stay and that's sure stay hotel. Wish they had plant based choices is the only improvement I could suggest.
This is a motel for out of town construction workers that want a cheaper room without regard for comfort or cleanliness. Staff were friendly; Lobby smell was too much; hallway was warm and musty; carpet not vacuumed; Room was not clean, sheets not changed, floor not swept or mopped; sheets and towels thin and stained; mattress hard (worn out & thin) and uncomfortable. Staff was friendly.
The hotel was clean and safe. The rooms were a good size. The staff were friendly as usual and there was a good selection of hot and cold items at breakfast. I have stayed here a few times and would stay again.
I Really Enjoyed My Stay With Surestay Tuscaloosa. They Are Pet Friendly & Children Friendly. Give Them A Try You Won't Be Disappointed! The Room Are Really Spacious and The Beds Are Comfortable !!!!!
enjoyed our stay the price is right and the service is what drew us good vibes and nice one night rest the cheese eggs really was good. The housekeeper staff gave us towels and was nice about it i will stop in whenever i'm the area if you looking for a pool i will say no pool
Our first stay nothing to complain about. Bigger towels would be a plus but for the price and the customer service wasn't short. The lobby has been renovated and the rooms are larger than most larger brand hotels we will be staying for the first game! Roll Tide all day!!
The motel was ok. Lobby and breakfast area was very nice. The room itself was ok but the smell was overwhelming, it smelled extremely of mildew or mold. Had to go to the store to buy two different types of air freshener. I wasn't expecting a five star hotel but I did not expect the room to smell so bad.
Staff was helpful and friendly. Breakfast average with some protein options. Rooms had good space, but dingy and in need of some repairs. Shower did not work well, internet down both mornings. Price was 1/3rd the cost of other rooms in the area this weekend and almost every hotel fully booked. Easy access from interstate and walkable to Cracker Barrel.
Friendly staff clean hotel and good breakfast. I have to say thank you to Huey ( the hotel manager ) I overslept one morning and missed breakfast. But he showed me service and let me eat breakfast even when it had been shut down for 1hr ! And that's only an example of the type of service this hotel has to offer. I strongly recommend this hotel to anyone and I will definitely make another visit to this hotel in the future
I'm a student at UA moving apartments. I needed a place to stay for the night and booking this hotel was my best decision ever!! I accidentally booked the wrong date, so Mr Huey Harris not only fixed it for me on the spot, but also let me check in early with no fees!! He is so kind and compassionate and easily the best customer service worker I've ever met. If you need a hotel in Tuscaloosa, please stay here. Give this man a raise!!!
This is my first visit here and when I came back I'll def b back here. I had the pleasure of having such a nice person to help. Huey is very attentive, funny, most of gets the job done. Thank you and I'm enjoying my stay. Oh the breakfast is really good too get you some 6-9 everyday!!!
My wife and I usually stay here once or twice a year on our way to visit family. We have never once been disappointed. Huey is a warm and wonderful person who cares about the guests and the staff. He always acknowledges you and asks how everything is. The rest of the staff members are equally great. The rooms are always clean and comfortable. Having a Cracker Barrel right next door makes this hotel even better. This is our only choice when passing through. We will definitely be back
Nice soft pillows to get good comfy sleep on , very stable & in place . 4 pillows in total for a good support for shoulders and back . Don't hesitate to ask for anything you may need . Any maintenance issues , let them know.
Man I have to say one of the best Hotels I've stayed in out of being around hotels in over 40 states traveling if there was one Hotel Ran by Huey the Manager everywhere I went I would stay. Great Hospitality and service to Humanity. Rooms were extra clean, beds comfy and I feel comfortable here as a whole. Safe place for my Kids also and great location right off the interstate close to everything you need.
Hueys hotel is amazing it smells great throughout the hotel and the new renovation is beautiful its homie and comfortable a nice place to stay coming to town one of my number one recommendations breakfast was amazing
Our very first time at this hotel and it was beautiful. Very much worth the price and the location is very convenient as well. This will be my new go to hotel definitely. The rooms are very spacious and the beds are super comfy. The staff was friendly and polite and the breakfast had a great selection of things which was awesome. Woluld highly recommend.
SureStay is my go to hotel. Me and my boyfriend been coming here off and on for about 2 years now. I love that the rooms always clean and the breakfast is delicious. The Hotel manager Huey is like family to us now. He makes sure our stay there feels like home.
Huey is the best. I stayed here for 2 nights while my truck was being repaired, trying to find a place that would take my two cats was becoming impossible. Huey stepped up being a pet owner himself and got me the room we desperately needed. After agreeing to a very reasonable deposit we were saved. Finding out that I was going to need additional nights as the truck was still in the shop Huey kept my in my room and didn't even charge me any additional deposits. My thanks to Huey and the rest of the staff who made this stay the most enjoyable ever.
Huey Harris is excellent at his work an really good at training new trainers. He explains everything really well and understandable, I give him a 10/10 I most definitely recommend to come here more and makes you feel like home.
Huey Harris is Great GM he is excellent at his work ,Treat you with respect 10/10 i recommend Great view on the outside and inside in comfortably but most definitely should come on down to Surestay Hotel
Has amazing time and everyone so friendly the room was nice and kids enjoyed it as well the breakfast is great too! Highly recommend place to stay! In a quiet area as well but close to everything! Would Definitely stay again
Hotel was nice and our room was clean and spacious and the beds were comfortable. Staff was extremely helpful and friendly. Breakfast was good with plenty of options. Mr. Harris was very nice and friendly during check in. Close to the interstate so it was convenient to get where we needed to go quickly. Several food options and convenience stores close by as well. Definitely a great stay for the price. Parking lot was well lit and we felt safe coming and going. We will definitely be back.
Huey and his staff at the SureStay in Tuscaloosa have really set the bar high when it comes to affordable hotels. I travel a lot for work and every stay I've had here has went above and beyond my expectations. I've stayed at many $150+ a night hotels and almost none of them have been even close to the Service and Staff here! Twice I've opted to stay here when I'm still 30-45 minutes away from a worksite. Just the cleanliness and the great staff alone make the daily trip worth it. The rooms are cleaned and restocked daily. On site laundry is cheap and very reasonable. Anything you need or request they will go above and beyond to try to accommodate you. Anytime I'm traveling I20/I59 and need a room. This will be the only place I stop and stay. 10/10
The SureStay Hotel in Tuscaloosa Al is an amazing place for a get away weekend. The staffing was very professional and kind, they took really good care of me I will definitely be going back real soon.
Travel nurse. The treatment I received is something I've never experienced. I wouldn't wish this on anyone. I'm checking out this week to a place much closer to my worksite. I was made to feel like a criminal( a thief) because people in the past cheated Surestay Tuscaloosa. #tired of being treated like a n****r in Alabama. My money is green.
I discovered the location of this hotel by reviews. I had never heard of SureStay before coming to Alabama. I am a travel nurse, so we look for great rates with cleanliness. This hotel is wonderful! I have nothing bad to review on this platform. Mr. Huey is a great man who works very hard to help nurses with anything that they need for their stay. The beds are very comfortable, the bathrooms are clean and spacious, appliances all work. Housekeeping staff honors your privacy and asks you if you need anything. Front desk employees are very nice and can answer any questions you may have. This hotel is next to a restaurant and very close to gas stations. I would recommend this hotel to any nurse who wants comfort, cleanliness, and great rates for the SureStay. I am a nurse who stayed for 12 weeks.
Stayed here once again on my travels south from Maine in December. The recently renovated Lobby and Breakfast Room look wonderful-bright and inviting! Huey Harris and his staff are always friendly and very helpful. I am always given a comfortable room on the first floor which is easy access for me. As always the room was clean and very comfortable. quiet space so able to work and get a good night's sleep. Like that it's next to Cracker Barrel for easy dining. Always enjoy staying here!!
From the moment I walked in, I was greeted by Huey and immediately felt like a valued guest. When Huey saw my military ID, he offered to waive the deposit out of respect for the service. He was kind, respectful, and overall set a happy tone for the experience. The room accommodations were above what I expected. Everything was clean, the storage space was adequate, and the desk and wifi were perfect for the virtual meetings I had to attend. I am definitely going to return to this location in the future and I hope Huey is here when I do!
We stayed here while visiting family and friends. Abbey checked us in she was nice. We enjoyed the coffee. the only breakfast downsize, no waffles. But the eggs and bacon was delicious and Hashbrowns was good. My kids love they had frootloops cereal. We will definitely be back. We did not get a chance to meet the famous Huey ,all these positive reviews drove us to this particular hotel, as Hilton Honor members my wife was impressed. We will be back. DaveC
My stay at sure stay was very nice the staff was very friendly and helpful. Our room was always clean. I love their breakfast that was served every morning between 6 and 9 the food was always fresh and tasty. I would highly recommend this hotel to anyone I know
Definitely one of the best hotels to stay in. Quiet and very clean. GM Mr. Harris and staff are super awesome. It's been a blessing having a place to stay and do my work while dealing with natural disaster that happened to our house. Thank you for everything.
Amazing place 10/10 would definitely come back mr huey harris helped put alot and made the whole process stress free , room was really clean and instant check in will definitely stay longer with the great rates that was included
Sure Stay has been a wonderful, charming hotel for my weeks stay in Tuscaloosa. Huey Harris welcomes you with a very quiet, clean, beautifully refurbished hotel... breakfast is house made each morning, from omelets to southern grits. The staff is ultra friendly and Huey helped me with directions, and anything I needed for the week. Highly recommended!
This hotel was amazing!! It is honestly the BEST, Best Western I've ever stayed at and I've stayed at a lot of them. To me, it looks a little sketchy on the outside, but I promise you, it's a great hotel. When I checked in, Mary greeted me with a smile. She was just amazing. She was so sweet, courteous, kind, and helpful. Honestly, everyone I encountered was so sweet, kind, friendly, and helpful. Everyone was in great spirits and so positive. The breakfast was delisshhhh!!!! Everything was fresh and so good. They definitely have enough to fill you up and get your day started. The bed, omg, the bed was soooo comfortable and so were the pillows! Some of the best sleep I've gotten in awhile. The room was very spacious and we had plenty of room to move around and be comfortable. The ONLY negative, and I mean the ONLY negative was the TV and the internet. The TV was hard to figure out and the internet was not the best. I had to use my hotspot for things to work. But, it honestly wasn't a big deal. It was Thanksgiving and I wasn't about to bother anyone about the TV or the internet, especially since I had found my own solution. Other than that, honestly this place is a 9.9/10, I definitely recommend staying here and I will be back to stay here in the summer!!!
Mr. Huey is such a thoughtful and caring person. Having the kind of experience we had during our very short visit is worth sharing. I'm thankful that are people in the world like Mr. Huey who put a ton of effort into making guests feel welcomed and at home. I plan on patroning SureStay in the future just to have the level of hospitality Huey and his team offer. Very thankful
Was down here for family weekend. Even tho it was a busy weekend, the staff were extraordinary! They served an amazing breakfast, the coffee was the best part I swear. Chelly, one of the gals at the desk, was ontop of things. Had everyone organized and checked in super fast. I was impressed. Keep up the great work. We will be back!
Stayed here many times with no problems but very disappointed on his one. Front desk not welcoming & need more attention to making sure room is cleaned properly. Barn door for b/r isn't hung properly.
I truly enjoyed the time spent at sure stay the staff at the motel are tremendously helpful, respectful, polite and friendly of all things,the rooms are very nice and comfortable, breakfast was always nice and hot and served daily between 6-9, all in all my family and I are very appreciative for a service we'll done and I had the best experience with the GM@ Huey Harris one great experience so keep up the good work and we will definitely be back
Our stays at SureStay Hotel by Best Western are always amazing. This hotel is the only hotel the McGee's stay at when we're in town. The entire staff, especially Mr. Huey Harris, is very courteous, helpful, and respectful. The breakfast is the best I've had at any hotel. It is always hot and with several options. I have and always will recommend this hotel. Come stay and see for yourself, I promise you will love it.
Upon entering the hotel I was kindly greeted as if they were waiting for my arrival personally! The rooms were very clean and everything look just like the photos online. Being a travel nurse can be a bit overwhelming at times. This is the first time I got everything I needed in the first booking. I wasn't aware of sport events taking place in the area so I was a bit concerned about availability for duration of my stay. After a long day of work I approach the desk and spoke with who I now know was the GM, Mr.Huey. He assured me that everything would be taken care of and that I wouldn't have to worry about having a safe, clean, consistent place to stay. His exact words were “Don't worry we take care of our guest here and we greatly appreciate traveling nurses”, I was blown away by his hospitality. He went above and beyond to keep his word. I walked to my room in tears. There are definitely still great people in this world and I found one while on a lonely 3 month assignment. If you are traveling in the area, this place is definitely a gem! I'll be here until January with my temporary surestay family. I've never felt so welcomed. Complimentary breakfast that starts ur day just right. This is an unbelievable experience thus far. Thanks so much.
Clean Rooms, Safe Location, Great Breakfast, The Best Staff. The rooms are spacious and very clean. Always stay here when in Tuscaloosa. Located right next to interstate. Not too far from downtown and University.
I love Huey and the Sure Stay Staff. I am a plant worker so I don't always feel like driving home. I call to let them know I'm coming, they have my room ready when I get off. The new upgrades and suites are to die for!!! It makes you feel right at home. You have to stay here yourself to experience the luxury. Always clean, friendly, and accommodating to all my needs!
I enjoyed my weekend stay In Tuscaloosa at SureStay! Staff was friendly and helpful, room was clean, and I had the best breakfast! I would highly recommend staying here if you are in Tuscaloosa. Jason, Pace, FL
I cannot thank this hotel enough for their kindness and generosity. My family was in Florida and I evacuated to be with my son in Tuscaloosa. Huey, the GM took incredible care of me and welcomed me the moment I arrived along with his entire staff. They welcomed both my son and his dog. They waived the pet fees for us because we were displaced from our home. I'm still not sure what I'm going back to you at my own house, but they have made this stay as easy as possible or as anyone could. I will never stay anywhere else in Tuscaloosa upon my return here, Nor will anyone I know. This particular hotel, everyone has the most genuine of heart and intentions. I hope that many blessings come their way as much as they bless all of their community and even the community of us Floridians through hurricanes!!! And aside from all of that this hotel is incredibly clean and the rooms are absolutely beautiful. So from the bottom of my heart, my family's, and my fellow affected Floridians from Ian, we thank you Huey and your staff for your kindness.
We are currently staying here and I would recommend this hotel to anyone looking. It's clean, they serve a nice hot breakfast, and we have a son in a wheelchair who has special needs and they have been so helpful and accommodating to us. I spoke with Huey before we got here just to make sure they could accommodate us and they have. Huey has been so kind and so have the other staff members. The beds are very comfortable which is a big plus in my book. I would definitely recommend staying here to anyone looking!
A budget hotel with a 5-star service. You'll join a family of Surestay in Tuscaloosa with the personal touch from the owner itself. Thank you for the warm welcome Huel. I will definitely be back on this hotel once I am on the area or driving along this route.
Surestay is a great place to stay. The staff is very nice, esp Mr. Huey. Always keep the customers satisfied. The hotel is always clean. I see new paintings, pictures, and furniture since my last visit. If you are looking for a home away from home, I highly recommend this hotel. Thanks guys for all you do.
I have to say the customer service at this hotel was top notch. I had booked the hotel under my account for my husband to stay the night. I didn't realize that my work credit card was saved into my account and it was charged. As this wasn't a work related stay, I needed to get that room charge off my work credit card. Mr. Huey Harris was there to help me get the problem fixed. It took him several days to get the charge refunded but he kept in touch with me and informed me on his progress. My husband enjoyed his stay too. The bed was very comfortable, plenty of space in the room, and good breakfast. Thanks again, Huey!
We went to parents' weekend, and this was basically the only option because all of the Marriott Properties were priced at $1400 a night. The room was nasty and looked like it had not been updated since 1970. I dont care if it was clean but there was hair in the tub and just didnt want to take my shoes off in the room. I understand this is a lower end hotel, but it should be clean that is all I expected.
I am so happy I inadvertently found this hotel! As an out-of-state parent of a UA freshman, I have found my "go to " hotel in Tuscaloosa! Huey, the General Manager, provides excellent customer service. He is professional, accommodating, and makes me laugh! The rooms are clean and quiet, and the free hot breakfast is a nice added value. (Bacon with Real eggs - not powdered ones!!) I'm happy I don't have to decide what hotel to choose for the next four years. Decision is made! SureStay - All the Way!
Too much to say, Huey is the best manager he is always available for anything when i call and takes care of me. Rooms and Lobby clean and remodeled very beautiful by the way, clean all the time and service always friendly and nice. by far My first and only option.
Hotel is amazing. The king size bed are super comfortable. The hotel guest are great not to noisy everyone is friendly. Huey the general manager is great with it being a busy football weekend in Tuscaloosa he did not price gouging. He really has been a great help to me and my husband this week during this trying times. I told Huey what my situation was and without hesitation he insisted on helping us.I will highly recommend. Thanks for being an amazing person.
This is my stay when I'm in town. I have found you cannot beat perfection. The GM Huey and all his staff make sure you are well taken care of. Everyone always with a friendly smile and they do what they can do to brighten your day. The rooms are large and beautiful and the hotel itself is very well maintained both inside and out. In all the times that I have stayed here I can honestly say I've never seen anything out of place, staff is always on top of things. I love this hotel and I can say that those who work here care about you as a person not a dollar sign like most. They treat you like friends and family and only want you to enjoy your time here. My thumbs up and hats off to them all. Will definitely be returning on my next turnaround. Thank you Mr. Huey Harris and thank your staff for another wonderful stay.
I'm a Truck Driver broke down in the Tuscaloosa area for almost a week. The General Manager Huey Harris understood that and ended up lowering my nightly rate and even waived the $25 pet fee for my dog per night. I really appreciate that! The room itself was very spacious, with a decent size fridge/tv/microwave. The king size bed was very comfortable and the shower/bath was just the right size. I will be returning to this hotel for any future business needed in the area, a big THANK YOU to Huey Harris for making sure my stay was accommodating.
Researched all hotels in the Tuscaloosa area and Sure Stay had the best reviews. I was not disappointed! Huey and the staff were wonderful. Only disappointment was eating at the Cracker Barrel next door. Service was bad and food was cold.
First off the hotel has a beautiful lobby, love the painting of different places in Alabama. The staff has always been very friendly and Huey, the general manager always makes it feel like coming home to see family. My wife and I stay here every time we want a little time to our self and it is always a great experience. The beds are comfy and the water pressure is great! I would give more stars if I could. The hotel is also very conveniently located by a waffle house and cracker barrel.
Worst experience I have ever had at a hotel and I travel for a living. Incredibly rude manager. I was having trouble with my Best Western App and I called the hotel to make sure my reservation was still good. It was move in Weekend at University of Alabama as well as a big concert happening that weekend so everything was sold out. At first the manager, I think his name is Dave although he was not wearing a name tag, more on that later, said I did not have a reservation. I got off the phone to call the main support line and before they picked up he called back to say I did in fact have a reservation but he was going to cancel it because my credit card on file had expired. I told him I was in town and could give him the correct card when I got to the hotel. He wanted me to give it to him over the phone and I told him I couldn't because I was driving and after some argument he agreed to honor my reservation. The room smelled musty and the bed and pillows were awful but I didn't have any options so I stayed the night. the next morning my wife asked the front desk if we could have a late checkout. "Dave" said we could have 15 minutes. I have never heard of 15 minutes as a late checkout so I called back and said that Gold members usually got an hour and he told me I could have 30. This should have been the end of it but it wasn't. As I checked out and was walking out of the hotel he mocked me "Oooh there goes a Gold Member..." I was furious and walked back in the hotel and demanded his name so I could complain to Corporate. He told me to "get out of MY Hotel." At that point I lost my temper and used the F word and left. This still wasn't the end for this guy. He called my personal cell phone to continue to argue with me. I told him I was going to report him to corporate and he said he didn't care. He then texted my cell phone and signed it Management team Dave which is why I have a name at all. STAY ANYWHERE ELSE!!!!
Excellent every visit! Very professional & courteous customer service. The manager, Mr. Harris takes care of his customers as if they are his family. Definitely should pay this location a visit if you're ever in need of a place to lodge in Tuscaloosa, AL!
I stayed here for 5 nights and it was a great experience. Rooms were clean and well maintained. Huey was very welcoming and friendly. He would ask if there are any issues and address them immediately. Unless someone wants to stay in a 5 star hotel and pay a hefty price tag, this hotel should be in their list.
The hotel has great ambience, friendly staff and well maintained rooms. I had stayed in this hotel for more than 5 days and there was not any disturbance or noise which is quite unlikely on other hotels nearby. Had a great and wonderful stay.
My entire family stayed here during our son moving into the University of Alabama. The young lady at the desk was nice she check us into a clean room. I am happy we chose this place. The manager served my family breakfast. My husband said he never seen this before. Housekeeping was good at not coming into our room when we left a do not disturb sign on our door. Thanks for taking care my family and making us feel special. We will be back!!
My dad and I were going to be passing through Tuscaloosa and needed somewhere to stay for the night. Found this hotel and with the ratings and price being right in our budget, we decided to book it. The staff was very friendly but the room was terrible. It reeked of Lysol and it felt like everything was unclean. I didn't even want to use the bathroom it was that gross. On top of that, the door didn't close properly and the windows could have easily been broken. We didn't feel comfortable or safe staying the night and left right away. Trust me the 5 star reviews of this place are misleading. Spend the extra money and book a nicer hotel in the city.
We recently stayed at SureStay Hotel while in Tuscaloosa for our son's graduation from UA. We were pleased with the overall stay and have no reservations recommending it highly to those reading this review. I do want to note the high level of customer service shown to us by Huey Harris, GM & Sales Director....he waived an unexpected fee for us and made sure we were well pleased with the accommodations as we had reserved a couple rooms and had my wife's elderly parents staying in one of them. I watched him instructing what appeared to be a new employee one morning.....certainly impressed with his leadership skills and his kindness to us.
Me and my girlfriend had a marvelous experience here the guy behind the counter had great customer service and also he waited us I would definitely come back for a visit because he had a positive attitude
I was charged for the room before I arrived which had me a bit worried but I was informed it was because the hotel was sold old for the night and they were securing my room. So I'm actually thankful for that. The staff was really friendly upon check in and the room was clean and comfortable. I have no complaints and I would definitely stay here again.
The customer service is TOP NOTCH! Huey is the best. He was able to save the day for me and get a room booked for my son and his girlfriend (and their cat) while power was being set up at their new place. I HIGHLY recommend booking at this place.
The rooms are very nice and spacious, and the decor is nice. The best part of this hotel is definitely Huey, the general manager! He waived our pet fees and seriously saved our trip. Booking.com didn't tell me to call ahead for pet approval, and Huey had every right to cancel us and keep our non-refundable payment, but he didn't. I know that God put him in our path for this moment. I encourage anyone needing a room in this area to stay here! And if you have the pleasure of meeting Huey, you'll be blessed! Oh, and I hear the breakfast is amazing. I'll have to review that in the morning :)
Sure stay in Tuscaloosa Al is a great place to stay. I will highly recommend Sure stay. The rooms are clean and very nice. Sure stay is like a small apartment and it's great for the price! The manager Huey Harris is so nice and very helpful and friendly.
Ok it's not the Ritz, but the staff here is exceptional! Huey Harris my man, he is one of the nicest most helpful ppl I've ever met and I would recommend this hotel just on him and the the other staff I've encountered here! Friendly kind and just over all super nice!
Me and my family have been treated like royalty from manager Huey Harris at SureStay Hotel. Great rates as well. We are blessed to have management like Huey Harris. No complaints at all. Me and my family will always stay at his hotel whenever need be
Me and my fellow partners had a business trip planned in Tuscaloosa, Al. We traveled from Austin, Texas to here. Check in was not until 4pm but Mr. Huey let us check in two hours early. Which was appreciated. The new renovations are awesome and they have pretty good breakfast. We stayed two days and the stay was delightful. Recommended stay.
Great Staff, enjoyed the stay. The only issue was the blackout during the thunderstorm. Other than that, it was a perfect stay! Will be back again. The hotel also appears to be making improvements to the structure as well. They just installed a new floor and chanderlier in the main lobby.
We enjoyed our stay. Huey is great! Very professional. We came in for a funeral & needed a place to stay. Check in was easy and he waived our deposit. They are working on upgrading the inside. It looks nice! Will stay here again.
Hughey, the manager, greeted us with the most kindness and charisma I've ever seen the minute we walked in. After a 5 hour drive, his enthusiasm was a blessing. We arrived 30 minutes early, but Hughey didn't even charge us he just let us in to our room with so much gratitude for our choice to stay here. 10 minutes later a handyman, who promptly replaced our lamp bulb, returns with chips, candy, and water bottles from the manager, expressing his greatest appreciation for our business. The room is clean and smells great, and I can't wait for the fully stocked breakfast tomorrow from 6-9.
I just wanted to write a review for this awesome hotel, and let everyone know if you were looking for a beautiful modernized hotel in Tuscaloosa, Alabama this is the right choice. At this hotel you are greeted by wonderful customer service named Huey who will put you in a clean beautiful room. They also have wonderful housekeeping and a great breakfast. This hotel also feels very safe due to management making sure there isn't just anyone hanging around inside the hotel or outside unless they are a customer of SureStay, so you have the reassurance of safety. This is a great hotel if you ever are in Tuscaloosa Alabama make sure to visit!!
Hotel was as clean as always. My room never ceases to astound me with how clean and prepared it is. The main concern with most hotels is sometimes the bed sheets aren't always the cleanest, but Surestay is definitely not one of those hotels. It's where you don't have to examine every single part of the sheet it's that clean. Staff is always amazing and heartwarming and definitely not afraid to start conversation. Was greeted with respect and taken cared of respectfully and responsibly. Definitely no problems.
From the first time I met Mr Harris he was a nice man he always go above the call of duty for his customers if you ever in Tuscaloosa and need a place to stay check out Sure stay is the place to go! You want be disappointed
My wife and I had not stayed in anything other than a Hilton, Marriott or IHG property for many years. I always look at TripAdvisor when I'm going somewhere, just in case there is something we don't expect. Review after review gave this property high reviews, particularly in terms of value. This time I listened, and the TripAdvisor reviews were correct. Huey and his crew were inviting and accommodating. If you like your basic eggs, sausage, potatoes, bacon, yogurt for breakfast, you'll be happy. I will happily stay there again if I stay in Tuscaloosa. One caveat: get your own toilet paper. Theirs is awful, but that is a relatively minor complaint.
Just checked in and upon entry the hotel is beautiful I must say..Huey checked me in and as always he's great. When I first moved here this was the hotel I checked into and Huey checked me and my family in as well..He's great every time I come for a visit..Definitely would recommend this hotel to anyone..
Huey is great to us. We come back whenever we need a room. He is always friendly and remembers who you are. He also has a great staff. Rooms are clean and plenty of things around the hotel to eat, gas etc.
This is a really good "budget" roadside hotel option inTuscaloosa. They search "real eggs" and Starbucks coffee for the included breakfast, and the general Manager Huey is the absolute BEST manager around.
Huey Harris at SureStay in Tuscaloosa, Alabama goes above and beyond in customer service. I would highly recommend SureStay for anyone traveling through that way. The hotel is clean, safe and reasonable. The location is convenient and again, the customer service is A+.
His guest service is amazing!! I would definitely recommend this hotel for anyones needs. Excellent breakfast as well. Very great experience. Huey was a great help with our needs as well. Thank you Huey. Ask for Huey!!
Upon arrival this place is inviting as it appears to be Margaritaville by its decor. Management and front desk staff are very hospitable. Everyone goes out of their way to make your stay feel special. The hotel is very well monitored and you feel secure staying here. They provide a hot breakfast, the potatoes are to die for. The rooms are very well updated and the mattresses are actually very comfortable. A great place to spend a night or week. The GM Huey has assembled a great team that will make sure your stay is the best it can be.
The manager Huey is the best manager we have ever had to deal with at any hotel. Me and my wife travel all the time. For the past 4 years every time we come to town we stay at sure stay in Tuscaloosa, Alabama only because of Huey. He goes out of his way to make our stay enjoyable. We will never stay anywhere else as long Huey is the manager. Thank you Huey for all you do for my family.
We come through Tuscaloosa twice yearly from NC to Tx to visit family. This is our first stay at Sure Stay. It will definitely not be our last. Very clean, friendly staff, and good food. My only disappointment was no fresh fruit but I still gave it 5 stars!
I am in town for work and have stayed at this hotel for 5 or so weeks now and honestly this is the cleanest hotel in town and you won't find a better staff any where. The general manager Huey and his staff are amazing and will go out of their way to make your stay too notch. If you are looking for a hotel for work or vacation this is the one for you. From the great staff, and clean rooms to the great breakfast and the awesome location you won't be disappointed. Stop by and see for yourself.
Upon arrival this place is inviting as it appears to be Margaritaville by its decor. Management, front desk staff, and housekeeping are very hospitable. All needs are met, Gourmet breakfast included, very clean rooms with updates. Very safe and secure, very well monitored. Would highly recommend this hotel for overnight or weekly or monthly.
We stayed here during a recent visit to the area. The staff was very friendly and helpful, Our room was neat and comfortable and the hotel is not far from area attractions. Would recommend this hotel when visiting Tuscaloosa.
I highly recommend this place. The environment was very peaceful. The manager and staffs are very friendly and helpful. The rooms were clean and comfy. The parking area was well lit and clean. There is so many positive things I can say about my stay. I encourage you to Book it !!!you will definitely be glad you did.
This was a great location for us. The hotel was clean and quiet. Huey, at the front desk, was amazing. He goes over and above to make your stay a great experience. We had plans to meet with family in the area for breakfast but I think it looked really good.
The customer service was great! Our room was so spacious and clean!! Also, the breakfast was delicious!! We had a great stay and It was all thanks to Huey and his staff! They welcomed us and accommodated us well! I will definitely will be choosing surestay again next time and will be recommending it to others as well!
Great service and very clean rooms. Visiting the area with my daughter for a college visit and if she attends Alabama this will be my go to place for my family. Huey is amazing and makes the experience at the hotel one of the best I have had in a while.
Mr. Huey is the most humble and kind man I have ever met! Me and my boyfriend had a few delays while traveling and he worked with us on a quick date fix while also waving the damage deposit. The room was so nice and had everything we needed. Overall, this place is an awesome stay and we will be back! 11/10
We loved staying there, very hospitable and considering management especially Huey. Clean rooms with good complimentary breakfast. Will come again whenever in the area. Totally recommended. Good for business as well as personal trips.
Mr. Huey had by far the best hospitality/customer service I've ever encountered. He went above and beyond to make sure me and my family were comfortable. He made sure that our rooms were to our liking and had no problems. The lobby and room were both nice and clean. The location of the hotel is ideal and fairly close to everything. If needing a place to stay while in Tuscaloosa. I would definitely recommend Sure Stay.
I definitely enjoyed my stay here, it was a nice quiet atmosphere with nice people. Everything was also clean and there was also breakfast served in the mornings. Mr.Huey definitely made sure my stay was nice and comfortable I look forward to visiting here again.
Came here Sunday when I walked in the sweet lady at the front desk was nice I felt welcomed coming in. The room was amazing there was a few things with it but I went to the office and they were nice about everything they had someone come to my room first thing and they took care of the problem I had last night nothing happened after that it was amazing experience I came here before but this was months before and the experience was alright for the most part but this time it was a whole different vibe that I was totally into. Spoke to the manager Huey. He was AMAZING. His attitude is was something I was living for. You might think this is over exaggerating but it's not, it's one of the most pleasant. He took the time to ask me how I was doing and the visit was going and he made conversation and didn't try to get rid of me, lol. He was nice about everything and he made my visit even better because of his attitude. Definitely recommend if you ever come from Birmingham and are coming to Tuscaloosa definitely look into it. Personally this is my go to place to go. Thanks for the best service! Definitely love coming here.
My husband and I stayed for the weekend while visiting our daughter. The hotel was nice, my only complaint was the BLACKOUT. Spoke with Mr Harris the GM who offered to discount a future visit for us since we're unable to stay. Since we are in town a lot, I felt that was fare. Especially since it was beyond his control. I would definitely stay
I normally forget to post reviews by the time I am able to sit down and submit one. However, a lasting impression was made by Huey at SureStay Hotel in Tuscaloosa, Al. He went above and beyond to be attentive, professional, knowledable, and above, kind and patient! It's hard to find good customer service this day in time, but Huey was great and we appreciate his welcoming attitude!!
1st let me start with the room, It's absolutely beautiful. I traveled here from Indiana so the Southern interior gives way to total relaxation. And unlike most hotels that I'v stay in the shower pressure was perfect. I'm not the kind of guy who normally has time to cook breakfast in the morning. So for me while on the road and staying in Best Western hotels I have access to a very hearty breakfast every morning and even a freshly squeezed glass of Orange juice. Honestly I'm not sure if it's freshly squeezed but it does taste that way. I must admit I truly enjoyed my stay here. And to make things even better I found out that because my trip was business that my company qualified for a discount. I would not have found this information out if it wasn't for Huey. He was very knowledgeable extremely professional and it seemed like he knew everything about the business. Honestly these guys turned a small business trip into a little Mini vacation I'm so very happy I stayed here.
I love everything about this place. Anytime me and my family are in town. we stop in on Mr. Huey and his staff. they have very nice rooms so if y'all ever in Tuscaloosa Al Stop in at surestay because that's the place to stay
Great location for my trip, easy on and off interstate, but away from road noise. Has nearby gas stations and Cracker barrel next door. Warm friendly welcome when I checked in, genuine. Hotel is very clean, tidy and attractive. Rooms spacious and have everything you need. Starbucks coffee for breakfast! Manager even waved pet fee for my old kitty.
I love staying at sure stay, Mr. Huey is the best, not only is he a good Manager but he's also an amazing person to talk to. The rooms are amazing and clean, lots of space and they have a very friendly staff!
I always deal with Mr. Huey and he is always a pleasure,he is kind and has accommodated us on several occasions, the rooms are clean and updated, the beds sleep good and the breakfast is way better than most. I HIGHLY recommend staying here if you have to be near Tuscaloosa.
This hotel is fairly nice, the beds and pillows are so comfortable. But the owner of the hotel is very friendly and cut us a great deal! All of the receptionist have been kind to us, we've been there twice now. The first stay, there was a nice hot breakfast.
Huey was excellent. Was very kind and helpful, 5 stars for these kinds of people. I look forward to staying again soon. I have family here and need to visit often and would prefer staying somewhere like here.
I'm a commercial vehicle operator. I had to find a place to stay as to avoid a violation of hours of service rules. After looking at several options, I chose this location because of price, accessibility to the interstate hwy, and room to park the trailer I was pulling. I was pleasantly surprised with the facade of the building, bright and cheery New Orleans style. We had a good stay, were not disturbed, and had a decent breakfast. I would stay here again.
Thanks for the great clean stay .. great hospitality.. Every since I started staying in sure stay hotel , it's the only rooms I book .. very kind workers & very neat rooms. Thanks a lot for the great stay!!
Great stay, clean rooms, staff were kind, professional, great price. the location allows me to be close to family. good location. Huey is a great manager, knows how to take care of guests. will return to this hotel.
I really enjoyed my stay; room was very clean, the atmosphere of the place was calm/relaxing (no disturbances), and manager (Huey) was kind and provided good service! I genuinely recommend to everyone.
All high ratings are lies or someone with really low expectations!! Customer service: Before arriving the manager/owner was very pleasant. But after arriving and the fire alarm went off several times in the middle of the night he appeared rattled and hostile. He even asked a guest concerned husband to come down and talk to him face to face. Excuse me?? When we returned to retrieve our belongings I entered the lobby before my husband but as soon as my hubby came in he started apologizing and explaining the issue looking past me directly talking to my husband as though I was not impacted. Even my husband was like why was he so focused on him and not our entire party who did not sleep because of the alarm. When I explained we had traveled from Georgia for hours and all we wanted was some rest which did not happen. He apologized and asked shockingly if i didn't sleep! Not sure what he expected given we had to stand outside in cold with a kid until fire department cleared reentry. Then the alarm continued to go for at least an hour. The owner says I'm if dust or a spider gets into it that's is what happens. Wouldn't it make sense to dust it daily to prevent waking guests in the middle of the night???. I asked him if he was planning to compensate us in any way he appeared shocked and proceeded to tell me that All the other guests just said ok it happens. No big deal. Your point? The room: The room smelled musty and they didn't have any air/heat flowing before he arrived so that made it worst. The tub mat was filled with black spots. We were all afraid to use it. The bed and shower had someone's hair. I hope she still had some left as many sheddings we saw. One bed was significantly taller than the other. The tv was so small my son called it a tablet. The room phone did not work due to rewiring. Is it legal for the guest to not be able to make calls in an emergency? (may reach out to the city to confirm if their are any building codes violations around this) So we had to go downstairs if we needed anything. The breakfast was basic. I would not recommend this hotel to someone who is used to having basic things like shampoo and conditioner.
Mr. Huey and staff go above and beyond to make your stay an enjoyable experience. Clean rooms, good breakfast and a friendly atmosphere. Good location, convenient to the University and downtown, but for enough away to just relax. David S.
Huey was so helpful and patient in getting us a last minute room on a crowded football weekend. Customer service is excellent. Breakfast was also good, actually, better than most hotels at which we've recently stayed.
This hotel was outstanding. From the minute I called to ask about a room rate to when we checked out, we got friendly and helpful folks. Everyone here cares about the guests and their jobs. The room was clean and the bed was extra comfortable. The shower had very good water pressure and stayed hot the whole time. I also have to rank this hotel high because there's a Cracker Barrel right next door. The hotel is easily accessible from I-20/I-59 at Exit 76. We would definitely stay here again
The people was very friendly The rooms are very clean and great prices I'm working at Mercedes and Huee the manager is such a great guy 10 out of 10 hotel to stay at breakfast was great too and There are places to eat around you too
Sure Stay is always a must for me when traveling. I frequently travel the southeast and have stayed here multiple times. Huey is a wonderful asset and so personable, the hotel has a fun and vibrant aesthetic and the rooms always clean. Great service and affordability!! 10 stars!
Booked a reservation here in September due to my job and having to travel for work. With little to no expectations of anything being outside of the "norm" hotel stay. Right off the bat upon entrance I was greeted by Huey Harris (Manager) and another receptionist at the front desk. He took care of me and made sure that I had all of the amenities at my fingertips for a nice and pleasurable stay, It is hard nowadays to find a crew who genuinely cares for your needs during you're stay and check off all the blocks but Sure Stay has done it all. Long story short I now frequent this hotel when I'm in T Town whether it is for business or just to have a night out with friends. If you are ever in Tuscaloosa searching a place to lay you're and have an enjoyable experience ten look no further than Sure Stay in Tuscaloosa. Tell Huey that Ervin sent you!!
The hotel and our room was very clean, and comfortable, and the complimentary breakfast was good. The staff there are very nice and helpful! Restaurants and shops are close by and the location is convenient to the University of Alabama as well. Will stay here again in the future!
Huey provided great customer service with a pleasant outlook and an excellent rate offering. This guy knows how to make people comfortable and keep people happy! Rooms were clean. Area was quiet. Couldn't have asked for a better experience! ROLL TIDE!
Huey was amazing! I had spent hours online searching for a decent rate for a hotel for my husband and boys going to their first UA football game. Everything was SO expensive. Huey was able to give me a great deal and also accommodate our large family with 2 adjoining rooms. I will be recommending this hotel to everyone I know who's traveling to Tuscaloosa. Personal service is so hard to find these days. Thank you, Huey!
Huey was a pleasure to work with. I had booked a two night stay at this hotel ahead because there was a big sporting event in town. Unfortunately I did not book the stay long enough and needed to add an extra day. Huey was able to extend the extra night AND also saved me $100 for the night. YAY HUEY.
All members of staff I encountered were very friendly. Huey ,Andrea, and Leslie who manned the check-in counter were friendly and hospitable, and in fact knew and spoke to me by name each time I entered and exited the building. The rooms were clean and comfortable. Its location is convenient to and from all points of travel in the Tuscaloosa area.
Not only was this property exactly as described, the employees were so customer-focused from check-in to check-out. The general manager Huey happened to be there when we were there and even gave our daughters Alabama necklaces, which we love. Thank you so much!
The room were Very clean, very comfortable, and the staff was Amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel! One of the biggest suites we have stayed in !!
I figured stayed in at least 2 other hotels with a king suite. This one was the largest of them all. Internet was reliable. Breakfast was good- biscuits and gravy, yogurt, some fruit. The bed was nice and the room was very clean. I will stay here again.
I had a less than stellar experience at a neighboring establishment and called Sunday afternoon because there was no way in Hades I was staying at the other place. I knew almost nothing about this hotel, and mainly called because it was right next door to me and they had great reviews on Google. Leslie was so kind and had a room available on the first floor for me immediately at a great rate! So firstly, I was very impressed with that. Secondly, the outside of the building is really pretty, but the inside is just as beautiful. I can tell they've had recent renovations and everything looks fantastic. Even the hallways are gorgeous. My room is so cozy and I sleep better in the bed here than I do at home. Plus, they have a pool and a Cracker Barrel right next door if you're so inclined. It's right off the interstate, close to various gas stations, and only minutes to the heart of Tuscaloosa. Thirdly, I was just so impressed with the quality of care and customer service. I've worked customer service myself for almost a decade and have several years of managerial experience, and I was so impressed with Huey and his team. He's warm and personable and runs his hotel very well. I can't remember the last time someone on the other side of a desk asked me about my day/life/whatever and genuinely cared. That is so rare to find these days, and I really appreciate that. I'm here for work, and the fiancé is an Auburn fan so I don't know the next time I would be in the area (sorry y'all!), but I would definitely and happily stay here again. Also, let me reiterate that the nightly rate here is a great price for everything you get. Kudos to Huey and his staff for making my stay so pleasant.
SureStay by Best Western, Tuscaloosa, Al is, by far, the best hotel experience I've ever had. In particular, Huey, the GM, is top notch. He was extremely personable, yet professional. He was definitely a “working” manager. I witnessed him performing in all areas. From the front desk to food services, housekeeping, security, etc. He made the stay a very pleasant experience ! Every hotel needs a Huey !
We were in town for a college visit to Alabama and the game vs Ole Miss. Huey was at the front desk and was so welcoming- he provided the best hotel greeting we have had! He even surprised us with a fun gameday gift for me and my daughter. Breakfasts were a combo of hot and cold options- the gentleman working that area, a Navy veteran, we enjoyed chatting with each morning as he kept the breakfast bar well-stocked for the game day crowd. Great value hotel for the price- we will be back!
Set me and my son up with the best deal around to stay for a night. Coming from Knoxville first time in 50 years for me and first for my son. Security 24 hours one of the safest hotels in the city. Cracker Barrel close. No vaccination required Stadium 10 minutes away. Roll Tide Roll God Bless him.
This was my first time staying in Tuscaloosa. This hotel was the absolute best! After a long day of classes and business, I wanted to wind down and relax. The hotel was quiet. The living room and bedroom were separated with a door. Totally convenient. Mrs. Leslie at the front desk was the sweetest. I need an extra blanket and she was on it. She checked on me during my stay. Manager Huey was the best as well. He was visible throughout the property. I had a chance to meet him during breakfast. He helped with cleaning and stocking items and greeting guests. I will definitely be staying here for business and personal. Please visit. Convenient to highway, UA, shopping, food. Keep up the great job Huey.
This hotel is great! Such great customer service from Huey. He is so accommodating and was so sweet when helping me pick a room. I would definitely recommend this clean and nice hotel! It's only 10 minutes from Alabama's campus and super close to the city of Tuscaloosa.
The hotel, was not, in any way worth the $350 per night price tag we paid.The room smelled musty and needed a complete overhaul. The carpets were filthy. The shower faucet would not completely shut off causing a constant drip. We conbatted that issue by turning the air conditioning fan on the continuous setting. We were up most of the night by what I would describe as "Al" (the Alabama University mascot) running back and forth from one end of his room to the next, above us. I would definitely not stay here again. The only saving grace was the exceptional staff, they were amazing!
This hotel was very reasonably priced and we learned why. There was no pool or gym and the breakfast was pretty limited because of COVID. When I arrived I was told it was too early to check in. I didn't realize I had crossed over from Eastern Time to Central! They let me check in anyway. The room was clean and comfortable.
This a very nice hotel. Its very clean. The staff is very polite and helpful. They have a pretty good breakfast also. I've stayed here many times, and will continue to use this hotel for my visits to Alabama.
This hotel is on point. Huey at the desk was very polite,Nice and efficient. The check in process went smooth and quick. The lobby was nice and inviting and the rooms are immaculate. Bed was comfortable. Room was clean and free of any odors. I love it. This was my first time staying there's different not my last!! Kudos!!!!
We have stayed at this hotel previously. In October, we were scheduled to stay again but due to a scheduling conflict we had to cancel. We made the reservation via expedia.com. The General Manager, Mr. Huey, went above and beyond for us and did not charge us Expedia.com's one day room change since we cancelled within 31 days of original hotel stay. Mr. Huey is a man of integrity who listened to my situation, understood the reason for our cancellation and made it right. People like Mr. Huey are hard to find these days. If you are looking for a well run, easy to get to, clean hotel with people who truly care, this is the hotel for you!!
I booked for this hotel when I was moving my daughter in for college in early august and we loved it just was amazing and accommodating. So when we planned to go Back we new we would be staying there again. I booked 3 weeks in advance and I got a call as I always do the day of the visit to put a card on file and there was a small situation about me having a dog. And I told Huey the problem and explained my situation and he was great he took care of the problem and I just love this hotel I will always book here. The hotel is clean, nice, friendly, great customer service, great location and a delicious breakfast. I recommend this place to anyone 5 stars ask for Huey.
We were forced from our homes because Hurricane Ida. Most guest here were evacuees. Huey from the front desk has an amazing ability to calm a lot of anxious people and take great care of his guest here at the Sure Stay. So great !
We evacuated during Hurricane Ida and they were nothing but accommodating! Huey was amazing, the customer service was wonderful and the hotel was just what we needed during a tumultuous time. Thanks Huey!
I rely on Trip Advisor reviews pretty heavily when choosing where to stay when I'm traveling from Mississippi to/from Nova Scotia. I was wondering if this would be the first time that Trip Advisor let me down when the Sure Stay in Tuscaloosa was so highly rated and was less than $75 a night. I was pleasantly surprised that this hotel was in fact clean and safe. Andrew at the front desk checked us in and he was very friendly and efficient. I met the famous Huey from theseTrip Advisor reviews when I checked out and he too was a pleasure to work with. I didn't have breakfast at the hotel (the Cracker Barrel next door drew us in) This hotel is older, but it's been updated. The bed was comfortable. The king room we had was really large. There was one minor concern I had with my room and I told Huey about it and he was genuinely happy to know about the issue (and I feel confident that it would be addressed quickly) I would definitely stay at this hotel if in Tuscaloosa again.
This is by fair the best place to stay in Tuscaloosa I would recommend it to anyone the rooms the staff and their breakfast is better than anyone in town I will definitely be back if you go talk to HUEY you won't find a better guy any where I'll de Difinitely be back
The staff is very sweet. Huey was able to check me in early due to my work schedule, he is very sweet and funny! The room is very nice and that bed is worth all of it! Definite recommended. Very clean.
We stayed here during UofA freshman orientation in July because it was inexpensive. I came back during move-in in August because Huey made this place feel like home. Don't let the great rates fool you! It's super convenient and close to everything, including the interstate, with very little traffic otherwise. This will be my family's go-to “home away from home” when visiting our student!
We had a great stay at this amazing hotel, Huey is amazing! He helped a lot when we were trying to find a hotel. We went to tour a college and he got us a room when no one else could. Definitely recommend staying here!
I had a truly outstanding experience at the SureStay Hotel in Tuscaloosa AL. The hotel's GM Huey Harris was a breath of fresh air. Throughout the stay he showed sincere concern for my wife's and my comfort and enjoyment. He was very genuine. He is the best and most approachable hotel GM I have ever dealt with. Mr Harris took the time to show us great individual care even though the hotel was fully booked. As for the hotel, it was clean, smelled good, had a great HVAC that worked quietly and as programmed, excellent plumbing that provided hot water with strong pressure, and the price was unbelievable. There are times in Tuscaloosa where hotels inflate their prices to an almost ridiculous level and then require a two night minimum. When I found this hotel on line, there was no price inflation. I then determined the hotel was just off the interstate and only 4 miles from the Alabama campus. Based on that I assumed the hotel would be substandard. Having little choice I booked the room. Instead of the one star experience I expected I got a five star experience. From a money standpoint I believe the value I received was unbeatable.
Stayed here 3+ nights - it is near the interstate exit and right next door to a Cracker Barrel. Housekeeping staff are friendly, very hard working and thorough with the rooms. Huey at the front desk got me a better rate than the online prices.
The energy and comfortability of this hotel cannot be understated. I have been staying here on business and I cannot be more thrilled with the kind service I have received. Huey at the front desk is an absolute joy to chat with and he even hooked me up with some waters and extra keys for my room. Huey is truly a living testament to this hotels commitment to excellence. I could not be more satisfied with my experience thus far and recommend anyone staying in the Tuscaloosa to stay at The Surestay hotel.
I stayed here while I was doing my travel nurse assignment. Most bang for your buck! Quiet (important because I work 3rd shift). Huey took great care of me during my stay as well! Nice and accommodating. Highly recommend!
Very friendly and clean hotel. The staff was super friendly. Huey was the most friendliest helpful person even saved us $40. He cared about his hotel and guest!!! Will definitely be back when we travel!!
My husband went to the hotel next door to wood springs suites and was greeted with a big attitude and rude people. He then came over to Sure Stay and was immediately greeted like he was apart of the family. He checked in almost a week prior to my arrival and explained that I would be coming. Mr. Huey was very very kind and explained that it was fine for my husbands kids and I to come stay. This hotel is beyond family oriented. I can't even explain. I get to the hotel and was greeted by Mr Huey and omg he was so kind and I feel as though I've known him forever. He has made sure the whole stay has been perfect. So some about the actual hotel although I can not say enough about Mr Huey, the hotel at first look is very cute and quiet. It's very clean as you enter and has a patio type area with a gas and electric grill that you're more than welcome to cook on with some beautiful furniture. The room is beautiful and the staff who clean those rooms are amazing. I have not found one thing to complain about. We had a small issue with our air conditioner (my fault for turning it too low) and was immediately remedied. It was fixed within a few minutes of me letting staff know. There are vending machines and the location of this hotel is actually great. I'm within minutes of everything including shopping. The thing is I was always greeted with a smile by the entire staff so had there have even been an issue, I couldn't even complain in the slightest. This place is beyond kid friendly and mr Huey went out of his way to speak to my 12 year old and 13 year old like young men. 10 out of 10 would recommend and would definitely stay here again.
Came for work and this place is certainly a home away from home. Huey was very inviting and such a nice gentleman. The room was clean and smelled good. Was always taken care of from the moment of arrival!
Checked in today with Huey. He has great customer service. After being on a drive for over 7 hours with just me and a 5 year old, Huey made us feel right at home. Even from behind his mask I could tell there was a warm smile.
I was having a bad day but a staff member name Mr.Huey made things so great ! After a quick and easy experience getting in my room, I came back downstairs and he made my day, the room was very nice, clean and comfortable. The lobby was beautiful and staff was great !
We had a great stay at this hotel! Huey did an excellent job of making sure my family was comfortable. They offered convenient breakfast bags every morning and my children were excited each day to run down and grab some breakfast! Huey and the young man (evening employee) never failed to meet my expectations. The rooms were very clean and I loved the farm house theme in my room. Xfinity services were top notch and my children had all the cartoon channels they wanted. Internet was also fast and convenient to have in the room. Very quiet and professional hotel. We also enjoyed going outside to the patio. Grills are available as well as lounge areas and we really loved spending time there while my husband worked. Five star review and will be staying again next time we are in Tuscaloosa!
Checked into this hotel on 7/7/21. This is my first time staying here. The gentleman by the name of Huey, at the front desk was so genuine and professional. This is the quickest checkin that I've ever had at a hotel. My room is very modern, neat and clean. I had one special request before I came to the hotel. When I got here they honored my requested and had already implemented it for my stay. I surely will come back here when I travel through in this area! :)
I've stayed at this hotel twice in 2021 for a total of four nights. It is inexpensive for a quite big, very clean room. The beds are comfy and the bathrooms are roomy. The staff is friendly and attentive. There is a distinct musty, mildewy odor in this hotel that the housekeeping department tries its best to cover with heavily scented products like burning candles and spray deodorizers. The result of this is that there is always a strong perfume smell in the hotel's public areas and guest rooms which bothers my nose/sinuses, and there is a still an unmistakeable smell of mildew throughout. The hotel's decorative theme is colorful, cutesy, and overly religious. It's not a bad choice for a budget hotel.
Huey Direct Marketing Manager is kind professional thorough friendly and knows hospitality!! He made our stay worry free. The hotel rooms are super clean, beds are very comfortable and it's a great location! Family friendly with ample space. Will be staying here when in Tuscaloosa! Thank you Huey!!!
I recently booked with the Sure Stay by Best Western in Tuscaloosa Alabama. I called to confirm my reservation for the upcoming week. Me. Huey, took call and went over and beyond to accommodate my reservation. Huey has a Great Personality, Great Customer Service, and Very Knowledgeable about the hotel industry. Every question I asked was answered and every concern was addressed. Thank You for Great Customer Service and I look forward to my upcoming visit in Tuscaloosa and 7 day stay at SureStay by Best Western Hotel. Dawncember Willis, 06/23/21
Hotel is super cute on the outside, clean homey atmosphere when you walk in. Huey (the front desk guy - owner) is by far the nicest and easiest person I have ever worked with when checking in or booking a room. Staying for work and booked the 1st week, now I am booked for the 2nd week. As if this wasnt enough reason to stay, CRACKER BARRELL is RIGHT NEXT DOOR.
Wow!! Outstanding service ! Met with the receptionist Huey ! Top notch ! man of the hour! I got here early to check out the facility and insure parking for my truck and trailer; Huey hooked me up with “early access” to my room at no additional charge even Waved irrelevant fees! The quality of this hotel is outstanding! Extremely modern eating area. Beautiful Chandeliers￼ and counter tops! Also an outdoor recreational seating area, with outdoor sink and grill! A beautiful area to spend the night with friends and or family. By far the best hotel experience I've ever had ! Can't forget about CRACKER BARREL!! With Steps leading from hotel leading right into the parking lot of Cracker Barrel, so no need to fire up the grill if your looking for a prepared home cooked meal! A+ I will definitely be back!
A great hotel to stay at, very neat and clean the staff is professional and friendly. The manager Mr Harris is awesome and he made sure our stay was as comfortable as possible. We'll definitely go back next time we're in Tuscaloosa, Al.
My friend and I were on a looong journey from CT to TX and were in need of a place to stop for the evening that allowed pets. We found SureStay. The greeter that evening couldn't have been sweeter. She directed me not only to our room, but where I could take the dog outside and was very courteous of our several requests for extra towels, where we could find water, etc. The next morning, we were exhausted and wanted to eat breakfast at Cracker Barrel before taking off. However, we were not going to be able to do so before checkout time and did not want to leave to dog in a hot car while we ate. So, my friend asked Huey who happened to be working the front desk... and he very graciously extended our checkout from 11am until 12:30pm at no extra charge!!!!!! After a nice relaxing brunch, I walked up to the front desk to check out and Huey addressed me by my name without him ever meeting me (he knew who I was because he knew I was the one who had checked in and he had already met my friend and knew I wasn't her), but I was SO SURPRISED he knew my name! :) I couldn't thank him enough for making our morning go smoothly! Now we were well rested, well fed and the beloved little dog we brought was sitting in the room waiting to continue the rest of the trip as well. Huey, if you read this....we sure do appreciate you and all you do for your clientele! Love your patient smile! You and your hotel truly are "The Best"!!!!!!!!
the manager helped me and my family out. he is a very down to earth person and he was full of positive energy the moment I Walked the the door. the other staff was nice people as well my family and I slept very comfortable at sure stay thanks so much MR HUEY
I stayed at the Sure Stay for one night. The room was pretty nice for the price. I loved the turquoise decor. I could hear a little traffic from the interstate, but nothing from the hotel itself. Huey saw me the next morning with some to go style breakfast, and he was very friendly.
GREAT HOTEL & WONDERFUL STAFF. Arrived earlier than expected and Mr. Huey let us check in early. Not only that but upgraded my husband, baby and I to a King suite with no up charge besides giving us a great rate! Overall hotel is clean, quiet and in great location. We will definitely recommend hotel and stay here every time we visit! Special thanks to Mr. Huey for the great service he provides and to all staff that make the stay perfect!
Stayed here for my daughter's orientation at UofA. Staff was really helpful when I had a mixup on the booking through booking.com! Manager Huey made everything right, and his help sorting the situation was a big relief! Mention this review for $10 off booking. :-)
Mr. Huey and his staff are great, very helpful. They didn't have hot breakfast but they breakfast bags. The coffee was the best. Rooms are clean and comfortable. The location is close to the interstate but very quiet.
This hotel is quiet. Mr. Huey and his staff are some of the nices people in the hotel business. We were planning on staying a few nights and ended up staying more than expected and Mr. Huey gave us great rate.
The hotel is clean, rooms are spacious newly remodeled and all the staff are nice. They offer fresh coffee in the morning and these breakfast bags are a plus. Lobby is pretty and we had a great experience please tell Huey this will be our go to hotel when visiting Tuscaloosa. Faith
I came from out of town, and was very excited! Mr. Huey helped me out quite a bit! He's a very nice and down-to-earth person! He really does help out the younger people when they need a place to stay! My room was very clean and the king bed was the cherry on top! Definitely one of the safest hotels in town. This is going to be my go-to spot, as well as recommendation for my family and friends!
We really enjoyed our night at this hotel on our trip home. Clean comfortable and just what we needed. Thank you to the staff for their excellent care. Right next to a Cracker Barrel for easy restaurant access. Convenient to the freeway.
We booked this hotel 10 months before our trip as we knew it was the University of Alabama's graduation. A week before the trip I called to let them know we would be checking in late and they did not have our reservation. Previously this hotel was under a different chain and it switched to SureStay. Their computer system did not transfer third party reservations. The manager, Huey, took care of us with a similar room for a lesser price. Lesson learned -- call to be sure they have your reservation! The room was a King Suite with a closing bedroom door and a large living room area. It was big enough for 4 adults using a pull out couch. The room was neat although a little dated. It was clean and for the few hours we were there at night, it was perfect. It had a large kitchen counter, microwave and refrigerator; 2 tvs (one in the living room and one in the bedroom). This hotel is not on the main street in Tuscaloosa so you are outside of the town's hustle and bustle. It is located right off the highway though which makes it extremely easy to get to all the University locations! Right next to gas stations, fast food, and Cracker Barrel. Would recommend this hotel for famiiles and those looking for a reasonably priced room.
Nice and clean, they are updating at present and I love the barn doors and decor. The Crackerbarrel is right next door which is convenient. They have starbucks coffee and offer breakfast. The manager was great , he personally made sure we were happy with our stay! Thanks Huey, it was a pleasure. I would stay again (and probably will since I travel alot). I took one star off due to a strong old spice smell in the room that I couldn't get rid of, Huey said he would be sure to address and remedy that.
When we pulled up to the hotel, we thought the place looked very cute. It did not look like a typical Best Western. Although we are diamond members, we had not really known what a Sure Stay hotel was. My husband even asked me if it was a Best Western hotel when we arrived. Upon check-in, the nice manager, Mr. Huey, told us that Sure Stay was a budget Best Western hotel. If you've never stayed at one before, Best Western describes it on their website as “value focused with free wifi, continental breakfast, and Best Western rewards.” In other words, budget friendly with no special perks, such as a hot breakfast or gym. The price clearly reflects that. The room was generously sized, with a full-sized couch. The room was basic with its office-style furnishings. Instead of a comforter there was a blanket. If the management is reading, please note that the blanket was too small for the bed. There was no carpeting on the floor, which guests with allergies might appreciate. The bed wasn't the most comfortable, but it wasn't bad, either. The lobby was really pretty, and they served Starbucks coffee. There is no breakfast, which might help keep the price of the hotel down. There is a Cracker Barrel next door. It is only a two-story hotel, but it does have an elevator. Most two-story Best Western hotels do not have one. Be sure to ask for a room that does not face the Interstate. We forgot to ask for one and it was noisy. If you aren't looking for luxury and just a bed to sleep in, this place is probably going to be fine for you.
Great stay , very comfortable. Clean rooms breakfast bags to go and everyone friendly my room 100. Was big and the housekeepers kept it clean and my son loves the pull out sofa it's big enough for 3 people will return soon
Mr. Harris truly went above and beyond to help me and my family move across the country. Couldn't be more blessed to have people like that in the world. Thank you so much Mr. Harris!!! Highly recommend for all family and friends!
This hotel is absolutely gorgeous!! I had stayed here in the past but a friend suggested I give it another chance and recommended I call Mr. Huey, the Manager. The new renovations have made this a true hidden gem in Tuscaloosa. When I called early in the morning inquiring if early check in was possible, Mr. Huey told me to come right over!! I was not charged a fee and Mr. Huey is so kind and friendly! The rooms are ahhh mazing!! No need to bring your pillows or blankets in because they have you covered. The bed is very comfortable and my room also had a couch with coffee table. There are USB ports basically on every wall. Plenty of free electrical outlets available, a refrigerator, microwave, coffee maker and coffee. All appliances are very clean, well maintained and operable. The TV has USB and HDMI ports to connect all your gadgets. Also a desk with all the ports you need to connect hard wired internet if necessary. Plenty of space and it's so clean and fresh. No lingering odors from previous guests at all. The AC is low noise and very cold. No musty smells or dust blowing from the unit and it's pollen season in Alabama too! Outside they have a patio with nice furniture and grills available. Plenty of parking for cars, RV's and Big Trucks as well. I just can't say enough how surprised I am and ecstatic with my choice to stay at SureStay Tuscaloosa. Thank you so much Mr. Huey and ALL the staff I had the opportunity to interact with. THIS is the definition of southern charm and hospitality. You will not regret staying here at all!!
The Host Mr. Huey was amazing to me and my children! He took care of us and was super courteous!! He takes pride in his job with a great attitude!! The hotel was clean with a comfortable atmosphere! The room was super clean and more than I expected!! Best hotel I've stayed in, in quite some time!! Rhonda Dronette
I can honestly say I am blessed to have chosen this place to stay. So accommodating and goes above and beyond what is asked or expected. Rooms clean and will stocked. I would certainly recommend anyone passing through or staying in Tuscaloosa to choose this place you will not be disappointed. A BIG thanks to Huey the Manager he made check in very smooth and made me feel welcome.
This is a great hotel with excellent beds, and friendly professional staff. Good rates, and daily cleaning. A very nice stay, and super close to the interstate for travel to work. I've very much enjoyed my stay and can recommend it to anyone travelling to the Tuscaloosa area!!!
This was one night stay, but staff treated me great as always. this was 4th time at this hotel and everyone remembered me and called me by name. Each stay was pleasant and each time stayed facility had new updates, all of them very nice.
Great value and I would recommend this hotel. It's an older hotel so don't expect perfection, but it's clean, the beds are very comfortable and the staff was friendly and accommodating. Cracker Barrel right next door, you could walk there easily.
Very clean and very spacious. Staff is super sweet and outgoing as to accommodate anything you may need. Would definitely recommend to anyone looking for clean room with affordable prices. Huey, the owner goes above and beyond to make sure guests needs and wants are met without a problem at all.
We hoped to travel as far east as possible before the snowstorm began, and as luck had it, we arrived at this charming hotel in the nick of time! Chosen based on its proximity to Cracker Barrel, we were impressed with the spaciousness of our 1st floor room. The bed was super comfortable too!
Listen yall!!!! the general manager Huey was very helpful from the beginning of the call to the end! I called in because the internet was giving me all different prices. And needed to know if I would be able to check in earlier then the check in time now granted that I was not able to he at that moment started to help me figure out the best way that would work for me he even went into deal about the difference in the rooms he had available that would work best for my stay.Looking for great deals as we all do and he Beat the price and gave me the best deal! And I was nothing but smiles on my end!
My family and I were very impressed by this wonderful hotel!!! Lovely & sweet place. The GM Huey, was so helpful he lowered the deposit & he was very polite it is a very pleasant stay. Highly recommend!!!
We stayed two nights and were very impressed. Huey and his staff went out of their way to be friendly and helpful. They helped me print some documents that I had forgotten and then wouldn't let me pay for them. The room was clean and comfortable. I loved the recliner chair that was in our room. I want one at home just like it. The rate was decent, the location is good and being right next door to Cracker Barrel was also a plus. A couple of small negatives - the water temperature was hard to regulate and there is no breakfast due to covid. Next trip to Tuscaloosa, we will stay here again!
Stayed there last night. Wonderful experience. Clean and responsive to our needs. Huey does a great job of keeping things going to meeting customer needs. It's hard to find this kind of service and friendliness after Covid. I will return.
I cannot say enough about how helpful the general manager was at this hotel. After being stranded due to automobile troubles and having two unpleasant hotel experiences I was desperate for a safe, clean, reasonable and convenient place to stay in Tuscaloosa. When I phoned SureStay, manager Huey Harris ensured me I would be pleased with his hotel, that it was clean and safe and he was willing to waive the pet fee. Because of my situation having to leave another hotel he also allowed me to check in early. I was more than pleased when I arrived to a bright impeccably clean room that was very roomy and comfortable with fridge and microwave. Mr Harris was friendly, greeting me each time I passed the desk and checking if everything was okay. I extended my stay for four days! There was no need to go anywhere else as long as I am in Tuscaloosa. Thanks to management for treating me like I mattered. If I am ever back in this area I will be back.
I had to book a room last minute for a friend traveling through Tuscaloosa. I called and spoke with Huey. He was very helpful and friendly with superior customer service. He did all he could to help me out. He even was able to let me check in early. The room itself was perfect very clean. Although the hotel was under renovation it did not interfere with my stay. I will definitely be staying here again and again
The hotel is amazing me and my boyfriend loves it here! We stay here as much as we can the rooms and clean and it's quite, Huey was so nice and professional about everything I would definitely recommend!
low price and nice front desk staff. I would definitely recommend these guys. The hotel is safe and comfortable. Clean rooms, Extremely nice staff, and they are also pet friendly. Huey made my fiancé and I's night. He was really helpful and easy to work with. A little renovation was going on but it didn't bother me I excited to return after work is completed. They really are a hidden gem.
This a phenomenal hotel, and Huey is an awesome manager that truly cares about his customers. He's always pleasant, and he's definitely willing to assist with gget needs of the customer. It's a blessing to have a manager like Huey.
If you are looking for a hotel on a budget, I would definitely recommend these guys. There's no other hotel that can offer the safety and comfort as SureStay. Clean rooms, Extremely nice staff, and they are also pet friendly. Huey made my fiancé and I's night. He was really helpful and easy to work with. I was able to bring in my little Yorkie without some ridiculously expensive pet fee. Unlike the other hotels in the area, they are not outdated and what you see in the pictures is literally what you get. They really are a hidden gem.
I enjoyed my stay here and front desk was super helpful! I would recommend this place. It's very comfortable bed. I would stay here again.Great customer Huey. When out of his way to help me. Give 5 stars and for sure!
Mr. Harris and the staff were great. Beds were comfortable. Room was clean. Recently remodeled. Looks great. Nice and quiet at night. Will stay there again next visit. Keep up the good work. Looking forward to our next stay.
Mr.Huey and staff are very helpful and friendly. They welcome us like we're family. The renovated rooms are modern and cozy. We enjoyed our stay. We have stayed here before and we'll be staying here again.
Every time we go to this hotel we're greeted so warmly and feel very welcomed. Mr Huey is amazing and very cheerful and the rooms have been recently updated and are extremely nice and comfortable and homey! I'm so glad to know Mr Huey and his amazing staff.
Needed a new Go-To hotel halfway between Texas and North Carolina, since I've made several trips already and my previous hotel in the Tuscaloosa area was expensive and inconvenient. This place worked perfectly for me. Convenient location-- easy to get off/on highway. Clean room and bathroom, easy free parking and a great price. People in the office were friendly and helpful. I'll be staying here again.
I would have to say this is the best place I ever stayed..I came in n the guy at the front desk Huey is so wonderful..He prayed for me n I truly appreciated that..It's a great place to stay!! Gotta come back..
A clean and Comfy stop on a family road trip. The room was nice and clean, and the shower was nice and hot. The staff was very friendly, and helpful. The only issue we had was the only coffee in the room was decaf, and the nice lady at the from test took care of that in a jiffy.
Huey is the king of customer service. We stayed at this hotel last December (2019) when it was still Centerstone, and Huey was incredibly gracious and took great care of us, as we had to plan a semi-impromptu trip from NC to TX. This December, Huey has hooked us up again. I am excited about the renovations throughout. If you need a nice place to stay in Tuscaloosa, give Huey a call. He'll take excellent care of you!
The staff are welcoming and kind, and take care of guests well. Rooms just renovated- no drawers, which is a little weird, but plenty of space. Beds and couch are comfortable and the room was very clean. Shower pressure was good, and housekeeping wore masks; I only had them come every few days in my long stay, just for extra precaution, but they were quick every time. Staff at the front 24/7 and always greeted me with a smile. There was some construction renovating the other wing of the hotel, but it didn't bother me on my end of the hall. No breakfast available during covid precautions, but Huey offered me OJ a few times; masks required in common spaces and people were mostly good about it. Hand sanitizer at the front desk. The windows have blackout curtains that were pretty good, but there are no sheers, so if you open the blinds for sunlight, people can see right in your room, and there are no drawers to hide things like a laptop or jewelry, so plan to put that stuff in your suitcase or in the bathroom, or keep the blinds closed. This is not a fancy hotel, but it is comfortable, reliable internet, clean, with good staff. I felt safe staying here and knew I could ask the staff if I needed anything. Great value. Close to the highway exit and major shopping areas and the university and VA are accessible without getting on the highway. I'll definitely stay here again if I am in town for business again.
May stay was amazing from management to employees everyone was so nice.. Its always a great experience when i stay.. Always my family first request. Huey awesome guy great spirit i recommend any one that plans to come to visit tuscaloosa this is the go to place thanks again huey for the remarkable experience
We arrived early to our room and Huey checked us in without an early arrival fee, he was very friendly and welcoming, good spirits soon as you walk through the door. Our room was very clean upon arrival, tv/WiFi, coffee maker, microwave, fridge. The rooms have also been updated recently so no dirty carpets. Drinks/snacks/ice machine available near the lobby, located right next door to Cracker Barrel and other fast food restaurants. Only recommendation would be for them to get new sheets/towels. Other than that, no complaints. Great for the price and we will be staying there again!
Every time me and my family have stayed we had nothing but the best service and the manager is very nice and always smiling this is the only hotel I come to when I visit Tuscalossa they have always made it convenient
SureStay is a very nice hotel. Huey, the manager, was so helpful and friendly. He made my husband and I feel like family. If you're looking for friendly staff, a great price, and a comfortable bed; stay here. I can't wait to see the new remodeling additions.
Awesome find!!! I'm a travel nurse and live about 200 miles from this assignment. Wanting to be home on my days off, I'm not interested in short term rentals and paying for a month when I'll be there 12 days. I spent my first week next door at woodspring suites....avoid this!!!!! I arrived to a dirty room and a roach outside the door. Not to mention the marijuana smell that knocks you down. So I called Huey and not only did he offer a great rate, he's so incredibly nice. Customer service is top notch!!! There is construction going on, but it's quiet and has not interfered with napping!!! The new rooms are clean and very comfortable. I'm so happy to have found my home away from home for the next 12 weeks!!!! I'd definitely recommend this place for a comfortable place to sleep!!! Huey is awesome!!!! Thanks for making my time in Alabama pleasant!
Our day started out full of excitement as we were in route for a college visit to AL. Since we were traveling from out of state, we took a rapid Covid test in our state prior to crossing state lines. Much to our disappointment, one of us tested positive. I immediately called to cancel our reservations. Huey became our HERO!! As manager, he was able to cancel our reservation at no cost to us the day of so we did not bring this across state lines. Thank You Huey for providing me peace of mind and doing your part to protect your community!! We will be booking again!
My Huey will make sure you are taken care of!. He let me checked in early for my room and accommodated me for everything I asked for. Great hospitality and the rooms are very cozy You could never go wrong staying here!
A FOREVER LASTING IMPRESSION @ SURE STAY HOTEL!!! ... A young man named Mr. Marcus greeted me upon my arrival with the most "BEAUTIFUL SMILE" -- in the wee hours of the morning too -- a smile I encountered EVERYDAY that I was there (8-days)... He was soooo - oh RESPECTFUL... Ms. Mina & her husband serviced our rooms with the utmost care & attention to detail... They checked w/me every single day of my stay, and cleaned me and my brother's rooms thoroughly... They were a SHEER DELIGHT and most HUMBLE in their approach and encounters with me... They both have "SERVANT HEARTS"... I had the distinct pleasure of meeting the General Manager, Mr. Huey, by phone first... I took him at his word in relation to the room accommodations and what I could expect during my stay there... He honored EVERY WORD he spoke to me which is extremely rare when it comes to sales, because most people will say anything just to get your money... His presence was there EVERY DAY & ALL DAY which exemplifies the epitome of PERSONABLE... He went above and beyond his call of duty as it relates to customer care & service, and most certainly he is an EXAMPLE that all of his employees may MODEL themselves after both in deed and demeanor... My experience with Mr. Huey and my observation of him brings me to the conclusion that Mr. Huey is a BONIFIDE TRUE SERVANT in heart that aims to do nothing but provide QUALITY SERVICE at a REASONABLE & FAIR PRICE to his customers -- that they may feel comfortably at home while being away from home. I HIGHLY RECOMMEND CHOOSING AND STAYING AT THIS PARTICULAR HOTEL.... A SERENE ENVIRONMENT... YOU WILL IN NO WAY BE DISAPPOINTED!!! I LOVED IT!!!
I recently moved here and I am styaing in hotels until I find a home. I have been in 3 different hotels in the past 2 months of being in Alabama. Each one kept getting worse than the one before. I had really lost hope on finding a good hotel while also trying to find a home. Well that was until i found this place. The outside is very unique. The inside is so clean. The staff has been like family especially the owner MR. Huey. He is so understanding and very down to earth not like I have ever experienced with a business owner before. He actually works here and does the job just like his other employees. Thank yall so much for being like family!!!
My husband and I recently moved our family here from VA because he got a job here in Alabama. For one moving down here away from my family living in a small town all my life was the scariest thing i have ever done. So until we found a house we had to live in hotels with our 2 kids. That in its self is a nightmare lol being in a small room with 2 small children. We had stayed at a hotel previous to this one and is was awful it really made me regret moving here and about had me moving back home. But my husband asked me to give it one more shot. So we checked in here, at first for only one week but that turned too 2 weeks. This whole experience here at SureStay has been amazing. They are just like family here. The hotel is so clean the staff are so friendly and so understanding to our circumstances. The owner is the most down to earth person I have ever met. The last hotel we had been at complained about how the kids was loud and they needed to be quiet or else I needed to take them outside. No one has complained at all about our kids and I know they can be loud sometimes. I can keep bragging on and on about how great this hotel is. You would just have to experience it for yourself I can guarantee you will not regret staying here!
If find a double bed for two people quite small. first hotel I have ever stayed in with double beds . quite difficult with a family with kids . I have nothing else to say about this room very low budget. Tv to small room to small. stay some place else.
I just booked with sure stay based upon the reviews of the motel and I must say that the manager huey was so nice, professional & more than accommodating to our needs. By booking directly with him he saved us over 140.00 on our extended stay and was more than happy to do so. We are looking forward to our stay with Surestay best Western thanks to his kindness and consideration.
Huey is the best he was so nice and friendly I would recommend u go by there he will get you together thanks again Huey please anyone reading this check this place out this is my first time here and I must say Very impressed
I titled this review a true blessing because that's just what it was I previously had a horrible experience at another hotel in the city so I left the poor excuse of a hotel in search of decent logging which is how I met a great guy by the name of Huey Harris and it's because of this blessed man all was not lost he waved fees allowed me to check in early and did everything he could to help and it was right on time the room was clean and comfortable and his customer service skills are excellent in all a wonderful experience and I would definitely recommend this hotel to anyone
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