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Vorteilscode

Best Western Hotel Statesville Inn, Statesville

4.0/5  - basé sur 591 notations.
1121 Morland Drive, 28677-6973, Statesville, United States - Karte ansehen

Hotels am Lake Norman befinden sich in der Nähe des Sees, sodass Gäste unseres Hotels in Statesville verschiedene Wassersportangebote nutzen können. Sie verdienen außerdem ein Hotel in der Nähe von Race City, sodass ein spannendes Autorennen stets zur Hand ist. Hotels in der Nähe der Hiddenit-Mine liegen in Reichweite der bekanntesten Attraktionen der Umgebung. Paare, Familien und Geschäftsreisende genießen in unserem Hotel in Statesville die typische Gastlichkeit der Südstaaten. Die Hotels in der Nähe des Charlotte Motor Speedway bieten großartigen Service und geräumige Zimmer. Unser Hotel in Statesville bietet kürzlich renovierte Zimmer für noch mehr Komfort. Lokale Edelsteinminen und ein Heißluftballonfest bringen Besucher aus dem ganzen Land zu uns. Gäste auf dem Weg nach Myrtle Beach und Charleston, Hilton Head und Florida finden bei uns einen angenehmen Aufenthalt. Die NASCAR® Hall of Fame in Charlotte, NC, der Charlotte Motor Speedway in Concord, NC, sowie Barsch-Angelturniere am Lake Norman und das lokale Kürbisfest sind großartige Events für die ganze Familie. Unser Hotel in Statesville heißt Harley-Davidson-Biker, Besucher der Skateboardmeisterschaft um den Dixie Cup sowie die Teilnehmer der Southeastern Treeing Walker's Annual Coon Hunt willkommen. Lokale Unternehmen bringen viele Geschäftsreisende in unser Hotel in Statesville, darunter Mitarbeiter von Meridian, Asmo, Doosan, Freightliner und Trim Systems. Selbst wenn Sie geschäftlich unterwegs sind, steht ein breites Freizeitangebot für Sie bereit. Ein Ausflug zu einer Pferdeauktion oder zu „Camping World“ schafft stets willkommene Abwechslung. AARP-Mitglieder, AAA-Mitglieder und Senioren ab 65 können unsere Sonderpreise nutzen. Buchen Sie Ihr ruhiges Zimmer im Best Western Statesville Inn, einem Hotel mit bestem Service und perfekter Lage!

Best Western

Hotel Statesville Inn

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Vorteile des Hotels

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Gebildet aus de 589 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
227
Sehr gut
178
Befriedigend
99
Mangelhaft
42
Ungenügend
43
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
22
Alleinreisende Alleinreisende
39
Familie Familie
237
Geschäftlich Geschäftlich
27
Geschäfts-<br>reisende Geschäfts-
reisende
44
Geschäftsleute Geschäftsleute
29
Geschäftsreisende Geschäftsreisende
34
Paare Paare
203
Reisen mit Freunden Reisen mit Freunden
30
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Horrible!"

1
10/08/2018

This places was horrible from the minute we stepped in the door. After traveling over 10 hours from Florida we were exhausted. As soon as we arrived in the room there was w as water on the floor from the leaking toilet. It was about 1130pm at this time, so my husband tried to just tighten the hose because he was exhausted and didn't want to have to deal with having someone come and look at it. Once that was addressed we got ready to get in bed . In making the pull out couch for my kids, there were no sheets in the room for it. The mattress was disgusting and I had to walk back to front desk to get sheets and covers. Btly this time the kids (4 of them) and m husband and I were just ready for bed as we had an early morning the next day. As my husband and I got in bed we saw the dried blood stains on th sheets. I called the office and she offered new sheets but said I had to come and get them since no one else was in staff at night. So I did and changed the sheets and mtress cover on the bed myself. The next morning as we were trying to gtlet ready a cockroach crawled out of the socket. I have posted pictures of all of these issues. This was totally unacceptable. I did speak with the manager upon check out and showed the pictures and also have her the now dead cockroach. She did apologize, and she comp. the room. This was the worst place I have ever stayed at and will never visit again.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know about your experience. On behalf of our entire staff i apologies for the issues you had. I certainly understand your frustration. It is our hope every guest stay in enjoyable.

"Price"

3
09/08/2018

Okay for a one night stay when traveling. Needs a lot of updating in the room, mold in the bathroom. Room needs something to brighten it up. Pool was great. Breakfast was good, those waffles are always great .

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know what you like and didn't like. We are striving everyday too provide excellent service in every category. Reviews like yours let us know where we are lacking.

"Grat summer night"

4
30/07/2018

Stop here before our last leg to Georgia, easy to find but not many restaurant at walking distance. Beautiful flowers tree all around, did'nt have time for the pool but saw some kids in there. Clean, quiet and good price, what else do you need.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. On behalf of the entire staff, we appreciate your business and hope to see you in the future.

"Roadside stay"

3
02/07/2018

I booked with best western because they have been reliable in the past. This one though felt more like a roadside motel. The room was tidy but could use a proper scrub down. The pool was not much desired and the breakfast was boring and basic. The staff was friendly and welcoming though.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
We appreciate your taking the time to let us know about your stay. I am sorry to hear your stay was not satisfactory. It is our hope every guest stay in enjoyable.

"Good stay"

4
30/05/2018

Staff was friendly. Room was clean and bed was comfortable. Motel was a little off the main road and could make some travels somewhat uneasy. Breakfast was not as good as most Best western. Not the better of the Best Westerns we have stayed

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
We appreciate your feedback!

"Late night stop"

5
14/05/2018

Rooms and bathrooms were very clean. We had been on the road so we were very tired and glad to find this Hotel. The people at the desk, both on check-in and check-out were very helpful and very nice. Breakfast was very good.

"Met my needs"

2
06/05/2018

We were forced to stay here since every other place was booked. Since I didn't make a reservation we had no choice. All my needs were met though and I guess I got what I paid for. Bed was terrible and pillows were worse. This place needs leveled and rebuilt.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We apologies we did not meet your standards.

"Driving through"

3
06/05/2018

We booked this last minute as we were driving through Statesville. The price was very economical so I was a little concerned about the quality, but It was convenient and clean. The bed was a too firm for my liking and I didn't find the pillows to be comfortable, but all in all it was a good value.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know about your stay. We appreciate your business.

"Our first stopover."

4
26/04/2018

This was our first stopover at the Best Western Statesville Inn. We were very impressed with every thing, so it probably won't be the last. Each year we travel between Nova Scotia and South Carolina both directions and we enjoy the facilities at Best Westerns in general.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A few hiccups"

4
20/04/2018

This Best Western is our stopping point on our trip to Pennsylvania. As usual the hotel was good and the staff very friendly. There were however, a few things that should have been done and weren't. First and foremost there was no safety mat in the bathtub. A very dangerous situation for anyone. Hopefully the staff will make sure when cleaning the bathroom to make sure that the mat is in the tub. I made our reservation on line for the first time and it WILL BE the last time I do that. We made a request for a first floor room that was not honored. Usually it wouldn't have bothered me but times have changed. My husband and I are not able to manage the stairs too well, hence the need for a first floor room. Will I use this avenue to reserve a room again, no thank you. Will I continue to reserve a room at the Best Western yes but this time it will be done with the front desk.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time too let us know about your stay with us. I apologise for the issues you had during your stay. We appreciate you business and hope to see you in the future.

"Best Western Statesville"

4
15/04/2018

Good hotel. We travel with 2 cats so we don't get the nicest rooms but this one was good. Everything had been updated fairly recently so it had a nice feel to it. The room was quiet even though the hotel seemed packed.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Better options for a few bucks more"

3
09/04/2018

While the photos don't seem to show it, the place has the feel of a "motor lodge" vs a hotel. While relatively clean, it certainly wasn't spotless - brown spots existed on the ceilings, the walls and bathroom shower. The beds were very basic, mattresses seemed cheap. Breakfast was ok - definitely had better cheap, continental options at other chain hotels. Checking in through a locked door and plexiglass window gave the feel of the hotel being unsafe, even if that wasn't the case. Don't know if we were in a different part of the building, but the pictures don't look much like our room did. All in all, I think there are other, better, newer chain options in proximity that I would recommend.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
We are sorry we did not meet your expectations.

"brand name hotels always a sure thing"

4
03/04/2018

when you are away from home, you never know what kind of accommodations you will get unless if you book a no name hotel but if you book a brand name hotel that you know has a good reputation, you are always happy

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time too give us your feedback.

"Second Time = Better experience"

4
02/04/2018

Our first choice was already booked so we chose to give the Best Western another shot, (last year, not to impressed). We stayed here mid way home from wintering in Florida. Conveniently located off the highway close to gas stations and convenience store. Price was good but would never book with HOTLINE again - price was 30.00 cheaper had we booked directly with the hotel. Friendly staff, clean room, (second floor - no smoking, no pets), nice towels, nice comfy bed and linens. Comp breakfast was good enough to get you fueled for the rest of the road trip home.

"Our Go To Spot"

4
23/03/2018

Great stop! Clean room and comfy bed. Good breakfast too. The price was fair and we like the location. Go downtown on Friday night and dance to quality music bands, eat delicious food. Downtown vibe luring us back! Thanks staff!

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for your recent stay at our hotel. We are so excited to hear that you had such and wonderful time and our staff took such great care of you. We look forward to seeing you again on a return visit to Statesville!

"best western"

5
23/03/2018

These were the Cleanest rooms, and had the friendliest staff of most of the hotels we stay in. Will be staying at Best Western instead of Hilton Hotels now. Price was great too. the breakfast was very good

"Just OK"

3
17/03/2018

This definitely isn't even close to the best hotel that I have ever stayed in, but on the flip side, it wasn't the worst either....so that's a plus. The first room that we were given was on the first floor, down a hallway that didn't face the outside parking lot. Walking down the hallway, the noise from the air conditioning units was so loud that it was unbearable. We thought "maybe it won't be as loud once we're in the room" and in fairness, it wasn't as loud. But the room was damp and the sheets on the bed had some stains on it that looked like blood. So we asked to be moved to a different room and we were. The second room was much better. It was clean and that was what was most important to me. However, walking down the hallway (this one was an outside facing room) we noticed at least two air conditioning units that were leaking water - one of them had a container under it to catch the leak. Not the end of the world, but it was very obvious that the hotel has some maintenance issues that need to be taken care of. As for our room, it was clean but the bathroom looked pretty beat up - some chipped tiles, and the shower head was loose. We stayed for a few nights and for what we paid, I guess I can't say that we didn't get what we paid for. The price was right for what we got. I would have preferred to stay at a hotel that didn't appear to be so run down, but since we didn't spend all of our time in the room, it wasn't that awful. We would potentially stay again as long as the price remains low enough to make it worth our while.

"Disappointed"

2
12/03/2018

I usually am happy with Best Western hotels, but this one was not very good. It took me a long time to fall asleep because the showers from the room above us were so noisy, it seemed like it was in our room. It seemed like the shower was running 6 times between 11:30pm and 1 am. The people showering is not the fault of the hotel, but the piping system was so noisy. Also, when people walked overhead, it was like they were jumping. It seems like this used to be a very old motel, and Best Western just tried to update it some. I am glad the blankets were covered with a sheet, but the blanket itself seemed to be from the 70's. Ugly color and many pills/ lint balls. Also, the sleeper sofa, which was used for our daughter, did not have a mattress cover on it, which I think is very unhygenic. As for the "hot breakfast" choices, there were scrambled eggs and sausage patties, which I think were just boxed and reheated in the microwave. The one good thing is otherwise, the room seemed to be clean.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Worse hotel"

1
07/03/2018

The first thing. We made reservations before time for a room with a king size bed and when we arrived that all changed to a room with two twin size beds. Which we paid for the king size room. Also the price when I made reservations was $20.00 cheaper then when we got there. The room was filthy. The toilet stayed running all night. Outside cigarette butts and dog poop all over. The lady that was working was unpleasant and always outside smoking. Recommend not to stay there.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to bring the problems you had during your stay to my attention. I would be happy to look into your reservation if you would like to give the hotel a call directly. I am not sure why the room type and rate would have been changed, I will look into the situation. Again I apologize that your stay was not satisfactory..

"Noisy heating system!"

2
08/02/2018

We stopped at this hotel on our trip back to ny. Although we had reservations and wanted nonsmoking room we were told that the third party booking company (located in Spain) automatically reserves a smoking room . We never reserved a smoking ,since we are non smokers. We ended up with a nonsmoking room on the first floor. Although the room was clean the heating system was super noisy every time it kicked on , and my husband did not get any rest. The restaurant is average. The waffle mix was so thin that the waffles came out soft and not done in the middle. We will not be returning!

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Worst best western ever..."

1
07/02/2018

My Husband and I stay at Best Westerns only, so we stopped at Statesville NC BW on our way to Knoxville, when we arrived we waited 5 minutes after ringing the bell before anyone came to the desk, we checked in and went to the room, room 207, at first glance the room was nice, but looked nice was it, the bathroom needs to be updated, the walls were so thin, I actually could hear a man urinating in the room next.to us, when we turned down the covers to get into bed around 10pm there was a BLOOD stain in the middle of the sheet, we called the front desk and she said she can't leave to bring us a new one, but remember it took her 5 minutes to even get to the desk to check us in, we were already in our night clothes and had to get dressed and go get it ourselves, no apology at all, very disgusting!! The bed was VERY hard, so it wasn't a good night's sleep. When I checked out in the morning, the lady asked me was everything ok, I said absolutely not, I told her about the blood and she just said I'm sorry, no discounted rate, nothing. We will NEVER set foot in this hotel again!! P. S. The clean sheet was from the next morning to show it was still clean.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good nights sleep"

5
22/01/2018

The front desk personnel were outstanding and very helpful. Im used to hotels where the room doors are inside, however this Best Western had outside doors. Not that it made a difference, I still felt safe and secure. The breakfast was your typical motel continental breakfast. It was plentiful and tasted pretty good. Close to the highway but didn't hear it in the room. I would stay here again.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Reviews like yours encourage us to correct any issue if we have and push us to do more and go beyond to exceed guest expectation. We hope you will come back and see us again soon.

"Hot Air Balloon Festival"

3
18/01/2018

We stayed here during the annual Balloon Festival due to the location of the hotel. It was a fairly close drive to the festival. When we arrived we had to wait several minutes to check in as the clerk was outside smoking. Other than that experience we found the staff to be friendly and helpful. This isn't a fancy hotel by any means, but the rooms are clean and updated. The hot breakfast was good in the mornings. There is no elevator to the second floor, so if steps are a problem, be sure to ask for a first floor room. The only problem we encountered is that this property is on the outskirts of town and there are very few dining choices in the area.

"Not bad considering other hotels"

3
07/01/2018

Carpets were dirty, hot water not working on arrival, but was fixed for the morning. Breakfast is average, not a big selling point. Outsides were clean/ok. Room was modern, except for carpets were dirty. Staff ok.

"Above and beyond"

5
03/01/2018

The front desk staff of 2 ladies went above and beyond my expectations. The check in process was speedy and complete. I then asked if they .Knew of a car wash as we had just driven from the north and all the snow, sleet etc. and our vehicle was incredibly dirty. She not only looked up car wash but printed out a list of directions to this car wash. Once again Above and Beyond. The breakfast room was large with very comforting seating and delicious breakfast foods were available. thanks to all the staff at B.W. Statesville N.C. for making our 1 night stay so very much enjoyable.

"Clean and good reception"

3
02/01/2018

She stopped on our way to Florida. Clean except for bathroom floor Staff polite and friendly Bed comfortable Motel style You have to go out for breakfast.Place is small. We had to wait for a table. Not much variety but OK would return

"We keep on returning."

5
28/12/2017

We have been staying at Statesville Best Western for many years. The service is maintained at a very high level and room upgrades are on a continuing basis. The staff are polite and always helpful. Love the gal who arranges a great complimentary hot/cold breakfast. Her personality gets everyone going for the travel day ahead. Lots of energy. Will continue to stay here as long as we travel.

"Very Nice Hotel with Nice and Helpful Staff."

5
28/12/2017

Spent the night here with my wife and niece midway of my trip. We arrived late and were greeted by a nice staff person. Easy directions and parking for a pickup truck. Enjoyed a nice quiet night and awoke to hot shower and breakfast before check out. A very pleasant stay at this Hotel.

"Excellent value and location"

5
27/12/2017

Good location. Good staff. Good breakfast. Good bedding. Nice place. Very convenient on long haul trip to Florida from Canada. Best Western never disappoints. There is a certain basic standard that we like.

"Mid-way to Florida"

4
19/12/2017

Great people, nice rooms, and a complete breakfast bar. The beds were NOT rock hard like some other places, so the wife was happy. This was just what a traveler hopes for. I also noticed the hotel is pet friendly, a nice touch for many that are snowbirds in Florida.

"Best Western - Statesville, NC"

5
17/12/2017

Great location and easily accessible from Rt 77. Quiet, pet-friendly and reasonably priced. Staff very pleasant and helpful. They recommended a great restaurant within walking distance of hotel. Would definitely stay here again.

"work trip"

5
08/12/2017

Friendly staff, clean quiet room, great breakfast, easy on/off I77 Latuya does a wonderful job with the breakfast buffet..everyone was friendly and cared that I was there. I will definitely stop again when traveling in the area.

"Stay here as a last resort"

3
01/12/2017

Sheets were dirty with grease stains. No secure corridors, open to anyone to walk right up to your door. No milk or cream for my coffee in lobby just a big jug of coffee mate. Had to drive two exits to find a restaurant acceptable to us that wasn't pizza etc. We ended up going to Ruby Tuesdays, exit 51.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. I apologize your stay was not satisfactory.

"nice travel hotel"

4
20/11/2017

Stayed here in 2008 and came back 2017. Hotel was comfortable both times and have maintained it's property. Rooms were clean and updated. Breakfast was good, area clean. Staff friendly and concerned we had a nice stay.

"Great place!"

5
16/11/2017

Staff was friendly and made me feel at home. Room was clean and bed was comfy! Breakfast was good and had variety. The attendant Latoya was amazing and geniune! I will be recommending it for the company got future business trips!

"great place for the money"

5
11/11/2017

a little dated but very clean and great staff, good breakfast and ample parking right next to your room comfortable beds and quiet place to rest and stay overnight, convenient location with easy access to major highway, I will definitely stay there again

"Heading south for golf"

3
09/11/2017

Pretty basic accommodations but adequate for what was required to get a good night's rest before getting on the road in the morning. Breakfast offering was pretty much what you would expect but decent enough to start the day.

"Go Elsewhere"

1
07/11/2017

The customer service was terrible. The room was dirty. Breakfast was mediocre. No acknowledgement of Best Western rewards status. Does not meet Best Western standards. There were other properties in the area to stay.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"If you need sleep this is not the place!"

1
06/11/2017

Pump soap dispenser glued onto the tub wall. No bars of soap to take a shower. Talk about cheap! Wow! Unskilled labor did remodeling. Smelly room. (We used a glade air freshener.) Employees had an attitude of they could care less if you were there or not.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disgusting"

1
06/11/2017

This hotel was awful. The bathroom was disgusting. We were there for one night. My daughter went under the desk to pick something up that fell and came up with brown knees because the carpet was so filthy. Had this happened the night before, we would have demanded a refund and found another hotel.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Surprised"

4
05/11/2017

At first I was uncomfortable with the room but when I looked around it was clean. Parking is tight if hotel is full. People use more than one space. Rooms darker than the pictures. Door warped and had to kick it to open. BUT, staff was very nice. Water supplied. Good HOT coffee. Must be alert in finding the street. Sign very small. If at night very hard to see. Should note: If you hit the Waffle house you missed the turn.

"Too much Noise"

3
30/10/2017

Where are all the children coming from who play football in the parking lot til late PM? I believe they live there. After traveling for 13 hours straight, I really need PEAC AND QUIET. Other than that one complaint, all else was very good.

"pull up to the door in Statesville"

4
29/10/2017

The location of this hotel works for us, on our way to Florida. We love the fact that we can drive up to the hotel room. We make a lot of trips back and forth from the room to the car and it is easier than going up stairs or an elevator. We also, for the first time in this hotel, got a sofa in the room. This is so much nicer than sitting on the bed to watch the TV.

"Great Hotel Experience"

5
26/10/2017

Great Hotel Experience for an overnight stay for family wedding, Room was very clean and AC worked very well. Staff was very friendly and helpful. I would definitely recommend this hotel for anyone considering a booking at this establishment.

"Trip to WEST VIRGINIA"

5
21/10/2017

We stay at this Best Western 3 times a year on our way to West Virginia. We have been staying there for at least the last 3 years. Very clean motel with a very courteous staff and a great breakfast! Would highly recommend it!

"Ok Hotel for the money"

3
17/10/2017

Decent room...just dark location to see from the road..brekfast was ok...Room has some issue with sink & commode..Other than that everything was ok..Would stay agian just neeed to repair smaill issues within the room

"Pleasantly Surprised!"

4
04/10/2017

My husband and I had been on the road, and were just too tired to continue driving. We just pulled off on an exit, and asked for a room. Check in was a breeze, and the desk clerk was very nice. When we got to our room, I was very pleased. It was almost like a suite. It had a king bed, and an area with a sofa, coffee table and chair. There was mini fridge, and a microwave as well. The AC was also great. Our room was $85 dollars, and to me, it should have cost more! Next time we are in Statesville and need a room, we will definitely stay there.

"Nice stop"

4
26/09/2017

This was a nice place to stop. They do accept pets which was very important to us as we were returning from being evacuated due to Hurricane Irma. Only downside was when we left early we ran into bumper to bumper traffic going to Charlotte.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate your business and hope to see you in the future.

"GREAT"

5
26/09/2017

.GOOD! This was a wonderful stay! The room was ready for us after a long drive. Angela the front desk person has gotten to know us over the years and sees that the room that we like is given to us if it is available. The morning. breakfast is ready at a great time. We expect to stay there on our return trip. Dr. James K. Smith, Sr.

"Happy and content"

5
25/09/2017

Very satisfied with our stay at the BEST WESTERN. Expect to stay there again next year on a future visit to Statesville, NC. Convienent location, easy to get to all the places I wanted to go to. The staff was very friendly and helpfull on area sites to go to.

"Best Western, Statesville"

4
25/09/2017

Very good, quiet and peaceful. Rooms were clean, and well stocked, breakfast was very good with good variety. Facility was older, remodeled, but in good condition for it's age. Price was outstanding, it beat the competition.

"Great stop on the way to Hilton Head!"

4
18/09/2017

We live in Ohio and this was 8 hrs. away and perfect for a great night sleepover. The room/bed was very comfortable. Staff was very kind and helpful. Breakfast was pretty much the usual Best Western style. Very convenient off of I 77.

"Good room and Great breakfast"

4
10/09/2017

The room was good, good night sleep on king bed. Check in was easy and check out. The breakfast was best I have ever had. Hot eggs and sausage, 3 kinds of fresh fruit, yogurt, pastries, breads, oatmeal, cereal, granola bars, etc. Staff was very nice and helpful.

"Disgusting roach motel, atrocious staff"

1
07/09/2017

Disgusting staff and disgusting room. Booked through their 800#, made sure it was an exterior room since I was travelling with dogs. Upon arrival, wasn't truly external room and when I mentioned that is not what I reserved, she said no rooms within 30-40 miles (running from Hurricane Irma). I didn't necessarily believe her, but since I couldn't access their complementary wifi, I wasn't able to check her claim (which was untrue, as there WERE pet friendly rooms available within 10 miles). When I found the cockroach in the room within a few minutes of settling in (about 10:30pm on 9/7/17), I threw my dogs in the car and locked the room key in the room in my frenzy. I went to the front desk for another key, which they were very slow in producing. I mentioned I found a cockroach in the room and would be checking out. No apology or acknowledgement. I returned to the room successfully two times to retrieve my belongings and the third time the key wouldn't work. I went back to the front desk and she began arguing with me that I had entered the room three times and it was working. I mentioned that it DIDN'T work the last time. The other desk person then threw the new key down. Again, no acknowledgement or apology. I then asked if they could find me another room (not at this property) and she repeated there were none within 30 miles. I said I would travel 40-50 and they refused to help me. Again, there were some within 10 miles. For some reason, as soon as I got in my room, I checked for bedbugs, which I normally don't do, but I just had a feeling about this place. Upon check-in she mentioned my room number in front of other guests, which is a real no-no, particularly since I am a woman travelling alone. I can't recall that happening in many, many years. I had been travelling for 2 days in horrible traffic running from Hurricane Irma and have stayed at 2 delightful and wonderful Best Westerns (St. Augustine & Jonesville NC). Stay away from this horrible Statesville location.

Stattesvilleinn, Manager at Best Western Statesville Inn, responded to this review
• Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We assign interior rooms for pet near the door so that you can access dog walking area easily. All king room are in interior area with exterior access. Unfortunately we were unable to communicate that to you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Bharat Desai

"Attentive, Professional, Meticulous"

5
06/09/2017

My wife, father-in-law, and I stayed here while she was in labor. The staff exceeded expectations for attentiveness and professionalism, it took no time or stress to check in, and the facilities were immaculate. 8 minutes away from our birthing center, 13 from Davis hospital. Lots of places to eat around.

"Just fine for an overnight"

3
02/09/2017

Right off the freeway - this was just fine for a quick overnight - very nice staff, breakfast included. This is a simple hotel and gave us just what we needed as we were heading south to drop my son at school.

"BW Statesville NC"

4
28/08/2017

Good value, had some bugs in room on the floor but not a major issue. Had just enough toilet paper in room no spare roll and I ran out of Kleenex! These two items are kind of important, hotel staff needs to be more aware of this!

"2 Night Stay"

4
16/08/2017

Would definitely recommend. Rooms Newly renovated, large and very nice. Staff pleasant and will go out of their way to be helpful. Conveniently located to downtown and interstate. Pet friendly and smoke free. Breakfast was the normal hotel fare with waffle, eggs, sausage and biscuits with sausage gravy. Small fitness center but clean and adequate. Quite area. Short distance to downtown, Easy on off I 77. Not far to I 40. Would stay again. Had 2 Room One for daughter and Granddaughter. Purpose of visit was to attend a wedding. Would definitely stay again if in the area.

"Stopover on route to Florida "

3
15/08/2017

This is a late submission Visited in march 2016 Staff are very accommodating We ordered pizza from the local store And had drinks in the breakfast area late at Night Rooms are clean Breakfast is okay Recommend

"Best Western Experience"

5
14/08/2017

I was anxious about staying at a Best Western, but saw that this Best Western had received great ratings from previous guests. We were pleasantly surprised. The staff, room, and breakfast were excellent. We are adding Best Western to our list of hotels to use while on the road!

"Pleasant Stay"

4
13/08/2017

I was very pleased w/the accommodations in Statesville, NC. The room was spacious, clean, comfy and safe. The coffee was good, the biscuits & gravy delish, the scrambled eggs, not so much. The eggs although in appearance looked like scrambled but seemed to have been made from something other than real eggs.

"Business trip"

4
10/08/2017

It was a very good hotel room , I had the suite room although , they never left me any soap or lotions & the pool was a bit dirty but , Other than that it was a very pleasant stay. I would recommend this hotel to others.

"Was AWESOME!!"

5
07/08/2017

Was a very good stay. Quiet at night, the room was fantastic. The staff was very helpful and maintained our need very well. Breakfast was always hot. We were there over a week and would gladly go there again!

"On the Road Again!"

5
05/08/2017

This was a chance to visit our very Family/Friends. We stayed at BW every chance we got. We started out in Texas and went to New York and came back in South Carolina, Georgia, Louisiana and back to Texas.

"Good stay for the price"

3
01/08/2017

we actually stayed on 2 different dates at this hotel, the first visit we were able to use a coupon found in a travel book and thought we had a great room for the price we paid, it was clean and in order, only downfall was having to walk up a flight of outdoor stairs, usually not a problem but with lots of sacks and luggage, not real fun, they had a typical hotel breakfast which was nothing outstanding but served its purpose. Since we had a good stay we choose to stay again on our way home, this time it was much different, we were not able to use the coupon, was told we were getting the last room, which was untrue as I witnessed a guest getting a room after I did...I was told we were getting a deluxe king room...it was a larger room with a sofa in it but the bathroom was way smaller and they had alot of wasted space on what they would call a kitchen area, just lots of cupboards with a smaller fridge and microwave...but this room had a defective ac unit which leaked and left the carpet damp and floor slippery, the room smelled musty and there were large areas of black mold both in the bathroom and in the ceiling in the room itself...so I was not happy that I had to pay more for a room of lesser quality, I would have requested another room but since I was told I was getting the last room they had we thought it useless, I did complain the next morning and was given a $15 credit, however if I was a manager and a customer complained of black mold and a bad room, I would comp the room to them.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"sketchy location"

2
31/07/2017

Room was ok if you like exterior hallways and don't mind walking through standing water to get to your room. Check your beds as we found a couple of small spiders in them and in the corners of the room.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We apologize for not meeting your expectations.

"Great Stay"

5
30/07/2017

Really nice staff, nice room and location. Our original reservation was listed for the wrong dates, however they were able to accommodate us with two rooms instead of one. Then we asked to have adjoining rooms instead of side by side and they were able to move us.

"Good Stay - More then a Night"

4
27/07/2017

Had business in the area and needed a hotel for several nights. Got a good price, much cheaper then other hotels closer to Charlotte. However, most of the time there are laundries on site at BW, This one did not have one and I needed one. I found one near by but would have preferred onsite so I could continue working in my room. Really nothing to complain about nor to brag about with this hotel. It is safe, everything in the room worked, it was clean, front desk was fine, breakfast was ok. Given the discount I received from a BW promo multiple night and all of the above noted - I would stay here again and recommend to others.

"Damp Room"

1
25/07/2017

Dampness in the ground floor room that got worse as the night went on. A lot of rain in the area, could be from standing water in back of the hotel. At first look, the room seemed fine, clean, and no odor. It wasn't until we brought in luggage and got settled for the evening that we noticed the damp scum on the tile bath floor. Pulled back bedding, and sheets also seemed damp, as did the carpet on the floor.

Stattesvilleinn, Manager at Best Western Statesville Inn, responded to this review
• Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfort and peaceful"

5
21/07/2017

I have been at this hotel for over a month off and on... This place is filled with good staff and hospitality... Angela and T at the front desk is amazing... And Latoya is excellent with the food and full of sunshine... This is the best hotel I have stayed in... Very clean rooms, comfortable beds... Great breakfast... Very private and no noises at night besides my kids....

"Nice and Quiet..."

4
15/07/2017

We traveled through for one night and always try to stay with Best Westerns. This BW was easily accessible from the highway and made things easier when your looking to check-in, grab a quick bite around the area and go to bed. The front desk staff was phenomenal. Friendly, efficient and quick. I walked into our room and it was exactly what I requested (I.e. King bed, first floor, etc). Room was clean and A/C worked nicely. Bed and pillows were comfortable. TV was clear. Only one thing did not work well and that was the shower head and though bathroom looks updated, the shower plumbing is not. I advised front desk during check-out. Recommend this BW to other travelers.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient friendly place"

5
12/07/2017

We have come to expect great things from Best Western hotels and motels, and we were not disappointed by this one. Excellent amenities, helpful and friendly staff, generally quiet room. Easy access to the Interstate. Reasonable price. Particularly enjoyed the large number of television/video opportunities available in the room. Great coffee.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Reviews like yours encourage us to correct any issue if we have and push us to do more and go beyond to exceed guest expectation. We hope you will come back and see us again soon.

"Stop Off"

3
10/07/2017

We have stopped at this Best Western on a number of other occasions. However, this time we were a little disappointed. We did get the accomodations we asked for. We did encounter a small problem. When we opend the door we were met with an awful odor. I was tempted to go to the main desk and as for another room, but that turned out to be unnecessary. Once we turned on the air conditioner and let it run for a few minutes, the odor was gone. As I stated earlier, this is the first time we had any type of problem with this Best Western. I would still recommend it to other travelers.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking time to let us know about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Dog Friendly Thank Goodness"

4
03/07/2017

We were late driving from Florida. We mostly stay at the La Quinta because they are dog friendly. But there is no La Quinta in Statesville. I kept calling Statesville hotels and some hotels wanted up to fifty dollars for the dog. Thank Goodness I found this Best Western and they only charged 20 dollars for the dog. The mornings breakfast was good and the rooms were clean. Thank you Best Western you were a port in a storm for some weary travelers.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking time to let us know about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good value"

4
29/06/2017

Reasonably priced stop on our way north. Very clean room, free Wi-Fi. Excellent continental breakfast. Friendly staff. Can't beat it for a quick overnight stay. Wouldn't even mind staying multiple nights if need be,

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Reviews like yours encourage us to correct any issue if we have and push us to do more and go beyond to exceed guest expectation. We hope you will come back and see us again soon.

"Statesville, NC"

5
22/06/2017

I always stay at this hotel. It's right off the interstate the town is very close with nice restaurants. Even found a Steeler bar! I have never had a problem here and the staff is friendly. Continental breakfast is good with a compliment of a variety of breakfast choices. One hint, next exit north bound has a Starbucks that is very convenient.

Stattesvilleinn, General Manager at Best Western Statesville Inn, responded to this review
Thank you for your recent stay at our hotel. We are so excited to hear that you had such and wonderful time and our staff took such great care of you. We look forward to seeing you again on our return visit to Statesville!

"best motel for the money"

5
22/06/2017

After traveling for hours needed place to sleep. Checked in and was pleasantly surprised by the friendliness of the front desk clerk. very helpful. Beds were very comfortable. Took the grandchildren out to the pool. It was partly shaded and very clean. They enjoyed it very much. The breakfast was excellent. It consisted of eggs, sausage, biscuits and gravy. It was kept fresh and full. The server(cook) was super friendly and sweet. She took time to speak to everyone including the children. The best motel we have stayed at in several years. Highly recommend.

"Owner sees local business regulars as freeloaders"

1
12/06/2017

We are a local business in the area with more than 10 rooms occupied in Statesville every night of the year. The owner of this best western, who also owns the Ramada across the street has taken many steps of late to specifically express a lack of appreciation for our business. We have been encouraged by owners actions to find accommodations in Charlotte. It has been made clear that we are not the owners bread and butter, much less his preferred guests. We are generally seen as freeloaders, by this owner, who mooch off of the Best Western loyalty program, as a large portion of us are diamond elite members and earn a significant amount of points annually. Within the entire Best Western system, this owner stands completely alone and isolated in his disdain for our repeat business. Multiple employees have also apologized on behalf of the owner, and have corroborated the ownership position of our business being "the least valuable of all our guests." While we do continue to utilize this property out of convenience sake, it is very apparent that our business at the property is merely tolerated, but definitely not appreciated.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would be happy to take a look at your account, to see why you have not received points. If I can provide any assistance, please don't hesitate to contact me directly at 704-881-0111.

"very cost effective"

4
08/06/2017

very comfortable roo., fairly clean, several restaurants nearby and great breakfast. Room has conviences like coffee pot, microwave and refridgerator. Coffee packets are well stocked. Nice large TV. Bed pillows are weirdly small.

"Perhaps best housecleaning of BWs I have used"

5
05/06/2017

The title of this review says it all. Although the front desk staff is excellent as well. The entire staff went out of their way to help, as I need a hip replacement and currently have some physical limitations. Its not in the very best section of Statesville, which is my ONLY misgiving about the place. But its not in the worst either. Although ideally I would prefer it one exit North on I-77. That may be "digging" to find a downside.

"Eazy off the Interstate"

4
05/06/2017

Good location , not noisy, but if you are in the 300's those rooms are across from the tractor parking, their trailer A/C units run all the time, not a fault of the hotel however. We had our cat with us and they allow pets for 20 dollars more, so it worked for us. There is not a lot of fast food selection at this exit, so we had the front desk recommended Pizza shop deliver , and they were fast and good.

"Good stop for travelers"

3
01/06/2017

Convenient off 77 with no road noise. comfy bed,small pillows. Super friendly staff. Be aware that entry is like a motel. Plus of ground floor easy to get suitcase in room. Minus sounds of people on stairs and starting cars if you arent leaving early.

"Pleasantly surprised"

4
01/06/2017

Statesville isn't a very big area but this location was convenient and quite acceptable being very easy access to I-77 and I-40. Very comfortable room and very clean. Nice hidden surprise and dog friendly too!

"Great experience"

5
28/05/2017

We arrived a day earlier and they put us in the room we would be in the next night so we wouldn't have to move. I was extremely happy with everything until last night but it was people staying there not the fault of Best Western.

"Don't know what you want me to put here but I had a pleasant night stay!"

5
27/05/2017

When tired from driving from FL to OH it is a great place to rest, sleep, refresh and eat a good breakfast! The staff was very pleasant. I have stayed in more expensive hotels and motels and for the money Best Western was as clean, pleasant, quiet and the staff was VERY helpful.

"General"

4
26/05/2017

We have stayed in this resort only 1 time this year. We were there as a couple. The front desk staff is more than cordial and helpful at all times. The room was very clean and comfortable. . The location is great. The breakfast buffet is the best around. I cannot say enough good about this place and can't wait to return!

"Thank you Best Western"

4
24/05/2017

Due to problems out of my control, I found myself with no place to stay and two dogs. Lots of hotels but not lots of hotels accepting pets. Room was clean, no odd smells, very happy. There is a pet fee and I would call ahead, they may only have a limited number of "pet rooms" but they were a life saver!!

"OK for a night ."

3
24/05/2017

The room was spacious and clean ,plenty of pillows , Park right outside of your door, complimentary breakfast was very good , coffee was great, and the location was easy to get to off the interstate. I would stay overnight again , but only one night.

"Good enough for a nights stay"

3
16/05/2017

Average room, nothing special, the bed was as hard as a rock --we were a little concerned over the stain that was on the sheet and the hair we found in the bed. They moved us to another room with no problems. Guess things happen, its how you fix the problem that counts.

"Good value"

3
12/05/2017

When traveling north from Florida for the summer, after 11 hrs. on the road, we just want a clean place to sleep for under $100. This fit the bill. I would have rated it "Very Good" except for a problem with somebody's horrible boom box. The staff did everything to try to remedy it. We'd probably stay there again.

"Wonderful room. Comfortable bed. Very nice."

1
24/04/2017

Enjoyed the stay. Very clean and comfortable bed. Shower had good water pressure. Easy checkout. Parking a little crowded. Would stay again. Great location for where we were going and booked online. Shush we had toiletries though.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate your business and hope to see you in the future.

"Average value"

3
24/04/2017

Staff very friendly, room somewhat clean. Sheets on bed didn't seem quite clean, few had stains, and bathroom tub walls were filled with soap scum. Outdated decor. Comfortable beds. Well located off the I-77.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know about your stay.

"Should not be a Best Western"

1
24/04/2017

I have stayed in lots of Best Westerns... some new, some not so new, but all clean and comfortable. This one was one of the worst hotels we have ever experienced. If we had not been exhausted after driving in rain for 7 hours we would have packed up and left....just to list a few issues: unflushed toilet with tissue in it, hair in sink, hair on sheets, stain on top sheet, a sales receipt from the last occupant between the sheets, soap holder fell off in the shower, itched all night long!!! Don't even try the "eggs" for breakfast . Plan to send a copy of the list I left for the manager, who won't be in today, to the corporate offices of BW. Will never return.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know about your experience. I would like to apologize for the issues you had during your stay.

"Not to shabby"

3
23/04/2017

For a quick 1 night staybit was not to bad. We were surprised. Bed mattress could use to be replaced. Other reviews complain of this too. Clean, and updated furniture. No couch in our room. Just a chair. TV was a 32 flat with a good selection of channels AC sounded like a freight train. Breakfast was simple yet sufficient. Your basics.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay..

"Absolutely DISGUSTING"

1
22/04/2017

I don't know where to begin. The toilet was dirty as was the bathroom floor. I noticed a few pebbles of pet food under the sink and immediately knew our room hadn't been cleaned. The was hair in the sink, my 4 year old daughter woke up with 2 mysterious bug bites. When we went to breakfast the next morning the juice machine was malfunctioning and pouring juice all over the floor, and whatever they were trying to pass off as scrambled eggs were definitely not eggs. We were packing to leave when my boyfriend picked up his business bag and noticed three dog turds underneath it under the table. He had dog *hit all over his business bag that he uses for work everyday. It reeked- and we had another 12 hour drive with that nasty smell before we would arrive home. I was beyond angry. He informed the front desk at checkout- the ONLY thing they offered was bonus points to their hotels... because we definitely want to stay with them again... nope. Sorry- NOT EVER.

Stattesvilleinn, Front Office Manager at Best Western Statesville Inn, responded to this review
Thank you for letting us know about your experience at our property. I apologize your stay was not satisfactory

"Loved It"

5
20/04/2017

Stayed while traveling with my two dogs (Great Danes). The room was spacious which suited me and the two giant dogs (120 pounds and 190 pounds respectively) very well. The king size bed was great and comfortable for me and the dogs were happy on the floor when they slept.

"Great place to spend the night"

4
19/04/2017

You can tell this is an older BW but it it's very well kept. Our room was very clean. Breakfast was smaller than some BW I've been to but it was decent. The cost of the room was very reasonable. Only downside was no choices of restaurants in walking distance

"Tired, worn out and dirty"

2
11/04/2017

Stayed at this Motel twice in the last ten days March 31-April1 and April 8-9. Have stayed there in the past but this time we found it tired , worn out and dirty. The furniture was worn and chipped, the bed spreads were dirty and on the first stay we found potato chips on the floor. On both occasions the breakfast was lacking several things like fruit and scrambled eggs and we couldn't get anyone to refill it. On the second occasion ( the only reason we stayed the second time was we could not get into another hotel) we found three rotten eggs in the refrigerator we complained about the chips from the first occasion and the eggs on the second but nobody on staff seemed to get to excited about it. Just so people don't think I am picking on Best Western I stayed in one in Grove city on April 9-10th and it was excellent. Will not be staying at the one in Statesville again.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not fond of "pet friendly" hotels"

3
10/04/2017

Stopped here on our drive home to Canada from Florida. Hard to do proper research on an IPhone but the Tripadvisor reviews brought us here. Location is handy - right off the 77. Booked enroute through Expedia. Price was good - 100.48 Cnd taxes in. We realized that the hotel was pet friendly immediately - many pets in the parking lot. What we didn't expect was a barking boxer in the room next door. Every time someone walked by the window, it barked and howled. Seriously people??? I totally get that these animals are part of the family but my kids weren't even allowed to annoy other patrons and were taught to respect the space of others. Clean room, good towels, nice tv, microwave, toiletries, iron, blow dryers and spotty wifi. Breakfast was decent. The issue with pets is the reason we would not return to this venue.

"Snowbird stop en route home"

5
08/04/2017

Stopped at 1/2 way mark to home from FL. Room was fine: clean, quiet, good internet, good TV, no bugs, breakfast was good, very close to freeway. Will stop next year on trip home.Were too tired to find a restaurant in old part of town, within walking distance of Waffle House & one fast food chain.

"The worst Best Western I've stayed at"

1
05/04/2017

The cleaning product smell in the room was overpowering & I do not have a sensitive nose. The smell did not dissipate; it was there when I left. The low battery 'chirp' of a fire alarm could be heard at check-in & it persisted all through the night. The unsmiling woman at the front desk was alone on a busy Saturday night; she said she'd check into it. I asked her to call the owner. The fire alarm was chirping when I left. I phoned BW's Customer Care agent & shared my concerns.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. I am sorry your stay was not satisfactory. We appreciate your business . We are working hard to take care of any issues brought to our attention.

"One of our favourites"

5
03/04/2017

The quality of the building and its location are a welcoming sight. Staff have always been friendly, helpful, polite and caring. The breakfast presentation and quality has always been great but now it is excellent.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We appreciate your business and hope to see you in the future.

"Breakfast"

2
28/11/2016

Breakfast. No sausage,eggs,orange juice,waffle batter or fresh fruit. Worst continental breakfast I ever encountered. Breakfast was supposed to start at 6am I arrived at 6;45 am and they were totally unprepared

"Bad experience."

1
24/11/2016

We stopped at your hotel to sleep for the night on our way from Florida to Ohio. When we arrived, very tired, at 1:00 AM, our non-smoking room had been given away. We took a smoking room because we needed to sleep. The room had stunk horribly of smoke. We asked for air freshener, we were given "heavy cleaner" which made it worse and gave us a headache. We put towels under our heads because the pillows were so dirty and we wrapped ourselves in our own blankets. We slept for 4 hours and left because we were so uncomfortable. We should not have been charged for the room since ours was given away. When we told the desk clerk about our bad experience, her reply was, "Really?!"

"Clean, safe, easy on/off highway."

4
13/11/2016

Interstate hotel. A little tough to park a pickup truck after the lot gets full. The room was spacious, clean and replete with a mini frig, desk etc. Very reasonable pricing (80.00) Stateseville is a cool little town and you can find good restaurants and bars with live music within an easy 8 minute drive after check in.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your stay. We appreciate your feedback and hope to see you in the future.

"Business "

5
13/11/2016

Great place just out side the city off 77. I been hear many times clean rooms and hotel well maintained. The fresh linen and towels all ways a plus. The a greeting all a smile and professional. I come back anytime.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. Happy to hear your time with us was enjoyable. We appreciate your business and hope to see you in the future.

"Completely adequate"

4
02/11/2016

Since I-95 had problems, we took I-81 south this year. Leg 2 of the trip took us from New Jersey south, so we elected to drive 9 hours to Statesville. This motel was clean, well-kept and had a decent free breakfast. There are several local restaurants to select from, but get a map, as they require making several turns.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We appreciate your business and hope to see you in the future.

"TOO MUCH PERFUME"

2
01/11/2016

I have a dog AND I had to pay extra. The room is adequate but the carpeting is loaded with chemicals. I am sneezing my brains out. NEVER STAYING HERE AGAIN. RED ROOF INN FOREVER and FREE FOR PETS and CHEAPER. If the hotel reacts this way for pets then don't allow them. Its going to take us 2 days for the swelling of our sinuses to calm down.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
I am sorry your stay was not satisfactory. It is our hope every guest stay is enjoyable.

"Probably one of the better hotels at this exit"

4
30/10/2016

Of the hotels at this exit, this looked like one of the better of the bunch. It's a value hotel. Our room was clean an comfortable. Our door opened up into a hallway (my preference), but most of the rooms open up to the parking lot or a walkway open to the parking lot. We arrived late and the parking lot was packed. We managed to find a spot. The hotel had no vacancy. The breakfast looked fine, including a waffles. We didn't eat breakfast during our stay. My only complaint is the door lock on our room didn't work very well. It frustrated my wife.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Perfect overnight and can't beat the price (with breakfast and pets)"

5
30/10/2016

Stayed overnight on road trip south. Ground level room was perfect for our little dog (pet-friendly). The room was a good size and had micro, fridge, comfortable beds, big flat screen. The staff could not be more accomodating- the breakfast room was had all we wanted and they provided couple other little things happily and quickly.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thanks for taking time to let us know about your experience at our property. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Thanks again an hope to serve you again.

"Good Cheap hotel"

3
22/10/2016

Stayed here while visiting in Statesville. Nice hotel. Mid-range. Clean large rooms. In addition to 2 queen beds there was also a sleep sofa. Easy access to major roadways and downtown Statesville. Restaurants are also close by for all ranges and budgets.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
I am concerned about the no show charge problem you experienced at our hotel. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you are unhappy. Please accept my sincere apology.

"family trip"

5
19/10/2016

Had a small problem on arrival but was quickly handled by Tattyana and we and our family had a wonderful stay. Would stay here whenever we are in the area. Very clean and comfortable. Great breakfast.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western Statesville NC"

2
10/10/2016

Don't stay in this hotel. Shower curtain soiled with large amount of nasal excrement. Phone horribly filthy. Carpet frayed. Overall cleanliness bad. Please don't waste your money here. Complained to staff and they wrote a note for housekeeping. NOT HAPPY!

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
I am concerned about the no show charge problem you experienced at our hotel. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you are unhappy. Please accept my sincere apology.

"another pleasant stay"

5
01/10/2016

extremely friendly and helpful staff. facility is clean and well organized. walking distance to waffle house and a gas station. would highly recommend this facility to my friends and co-workers. have stayed here several times and will stay whenever I am in the area !

"Great! "

5
26/09/2016

First time at a Best Western in many years. Impressed with professionalism and services. Reasonable price. WiFi worked! Breakfast super. Met my "white glove test." Super clean. Will add this particular one to our Florida to Pittsburgh drive. Only here one night.

"A horrible night"

1
19/09/2016

I have written to this hotel and to Best Western. I am a long time BW traveler. This hotel was not on par in so many ways with the others. The air condition was noisy ALL night. The toilet ran ALL night. The breakfast had no fruit and cold coffee. While I was checking out the person behind me was also complaining about his room,

"Glad it was only one night"

3
10/09/2016

The staff there is excellent. Our room was the average looking hotel room. However we immediately saw a live roach in the bathroom, the remote for the tv didn't work right, and it was very noisy. The breakfast was ok, but the coffee station was dirty. The hostess Latavia was, however, very helpful and friendly. Though not the fault of the hotel there were no restaurants in the area. After driving around 20 minutes we found Carolina BBQ. (Food not great) We stayed overnight on our way to Myrtle Beach and we will stay somewhere else next time.

"Stay For Sure"

5
09/09/2016

The staff is very friendly and helpful with smiles all around. Clean rooms and towels. Comfortable beds. We left Pittsburgh late in the day to go to Darlington for a NASCAR race and we were very tired when we passed the dead zone that is Route 19 south. We thought since the hotel was so close to the Statesville Interstate 77 exit that the quality of stay would be compromised. We were pleasantly proved wrong. We would recommend anyone to stay at this hotel. It was a shame we had to leave for the race because we would have stayed another night!

"Good Coupon stay"

3
04/09/2016

I am partial to BW. This was a nice place to stay. The room was comfortable, clean and everything worked. The staff was terrific. Nice, smiling and ready to help. Breakfast was the same as most places. Staff constantly refreshing the items available. Used a coupon and was very happy with price and stay. This place could use some TLC. You can see that owner needs to spend money on clean-up, paint-up and fix-up. For the money (coupon) a good value.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about our stay with us. We apprecate your business and hope to see you in the future.

"This hotel needs repairs"

2
30/08/2016

The 1st room I was given,the commode was plugged. The 2nd room we moved EVERYTHING into the air conditioning blew only warm air. Went to the front desk and asked for a fan twice only to be told "we had one but its gone. Actually slept on the tile floor as this was the only place I found cool enough to sleep.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. I apologise for the issues you had.

"No one around"

1
26/08/2016

I called in advance and made a reservation. When I arrive no one was attending the desk. I waited for 15 minutes and called their number. Phone rang and no one answered. After another 10 minutes of waiting I left and found another hotel. I'm not sure what the issue was, but 25-30 minutes with an unattended front desk will not bring me back to thick hotel.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to bring this issue to our attention. I was not aware the Front Desk was being left unattednded. I am sorry you were not accomadated.

"Nice Surprise"

5
26/08/2016

I was traveling from Miami to NYC and all of a sudden I was exhausted. It was a long intense drive with quite a bit of traffic. I had a coupon book and found the Best Western in Statesville with a good rate. I remember a few years back stopping at this hotel, but driving past it. It just seemed off the road and a bit deserted. But this time I did some research and saw they had good reviews. It's always hard to find a place on the road especially when your exhausted and driving solo. The front desk was great, the room was clean and the mattress was very comfy. I have a hard time sleeping while traveling in hotels I'm not familiar, but that wasn't the case at this hotel. I was especially impressed with the woman who ran the breakfast room. She took pride in what she served and made sure all her guest were happy & satisfied. I'd definitely stay here again. It's nothing fancy on the outside or inside, but it's clean, quiet and comfortable. What else can you ask for when you need a good nights rest?

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We are happy to here your accommodations was satisfactory. We appreciate your business and hope to see you in the future.

"Nice Place To Stay"

4
23/08/2016

We stayed here for one night on our way to Connecticut. The staff were very pleasant and the room was very clean and fresh smelling. Very comfortable bed. No traffic noise and the complimentary breakfast was good. I would recommend this place. If your looking for a motel or inn with all of the bells and whistles then this isn't for you. However, if your looking for a place to stay for a night to rest up then recommended. Good value for the price. We had the king bed no smoking room.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about our stay with us. We are happy your time with us was satisfactory.

"Very nice stay."

5
21/08/2016

I got a room with an outside door which is always good for me since I travel with my service dog. The room was spacious and clean. The bed was comfy and I got a good nights rest. It was quiet and well lit for my dogs usual night walk. There are restaurants close by with a waffle house within walking distance. Good breakfast for a good start to the day. Will stay again if in the area.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for your feedback. We appreciate your bussiness aand hope to see you in the future.

"Vacation Stop-over"

4
21/08/2016

Decent lodging for a stop-over. Staff is very friendly and helpful. We did not use the breakfast service so I am unable to comment on the quality of the food provided. This facility is pet-friendly which is nice.

"It was ok"

4
16/08/2016

My boyfriend and I were passing through Statesville and stopped at BW to spend the night. The room was large and the bed was comfortable, but the fridge did not work and by the time we reliazed it the front desk was closed which seemed odd to us. I have worked in hotels and we never closed the front desk, but any way I don't think we will stay there again.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We appreciate your bussiness. I am sorry you had issues during our stay.

"Great experience"

5
16/08/2016

Long day traveling. Arrived about 10:30 p.m. There was staff at the desk who greeted us very warmly. Room was spacious, updated and clean. Breakfast was well stocked for all ages and needs. Breakfast staff worked hard to keep it clean and replentished. Very accommodating. Will stay here again when we travel in this area.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are happy to hear your stay stay was satisfactory. We appreciate your business and hope to see you in the future.

"Statesville Stay"

4
11/08/2016

This was our stop-over hotel for our trip from Florida to Ohio. It worked out perfectly as far as the driving distance. The bed was very comfortable - just what our aching backs needed after 10 hours in a car! The complimentary breakfast was very good and got the 2nd. day of travel off to a good start.

"Sweet deal in Statesville, North Carolina"

4
09/08/2016

This hotel deal came out of a booklet that I picked up at the Welcome Center. What a great deal!! Nice room and great breakfast Hotel staff was awesome. The hotel was a little difficult to find due to a heavy rainstorm, but once we did find it loved everything about our stay. Not too many choices for dinner, but the Waffle House had a great meal. Nice servers and fun atmosphere. On our next trip North, we will definitely consider staying here again. It is close to the Interstate and it is an easy on and off for travelers.

"So far so good"

3
09/08/2016

We stopped at this hotel on our way to Florida. Hotel was clean, room was bug enought. The hotel is close to the I-77. The hotel is understaff. The breakfast was correct, but we always had to wait for coffee, eggs, and others.

"Good hotel"

4
06/08/2016

The hotel reception area was clean, well lit, and it felt welcoming.The parking was great, near lobby door. The room was clean, well presented and comfortable. The bed was first rate. With curtains closed the room was dark which made for a good nights sleep. The bathroom was clean, well lit and stocked with everything needed for a great shower.

"Very clean and friendly staff."

5
03/08/2016

Very clean and friendly staff. Well decorated and beautiful exterior. I was surprised how well kept and nice of a hotel it was. I haven't stayed in a hotel that has stayed in a hotel that has a outside door in years and glad I did.

"Over night stay"

5
28/07/2016

Best Western has come along way. Stayed in Statesville Tennessee and Savannah and had a great time. Rooms were clean and wonderful. No complaints. Only one block from the historic district in Savannah. Walking distance to river street. Great breakfast in the morning. Great staff in both locations and great price.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We appreciate your business and hope to see you in the future.

"Passing through and stopped for the night"

3
26/07/2016

We were traveling home from Florida and stopped here for the night. The hotel is average, but very friendly at the front desk. I had issues trying to open my room door, so they gave me another room with no hassles. I did find the Wi-fi very weak in the room we had.

"Skip this one"

2
23/07/2016

We had stayed at a Best Western the night before in Shippensburg Pa that was excellent but this one was no where near the quality as the other. It was not cleaned properly the continental breakfast was not up to par either.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your stay. I apologize we did not meet you expectations. Thank you for staying with us.

"Pit stop after long drive"

2
21/07/2016

Chose this hotel based on recent reviews. Bad decision. Don't get me wrong, I'm alive and not completely grossed out, but first impressions matter and this place does not impress. It's off the highway which I wanted; it's cheap and somewhat clean - I guess. BUT, when I entered the hotel, a man was threatening a lawsuit. And weird men were circling the property on bicycles. This may sound pretentious, but it scared my children (9 and 13). I wouldn't let them go to the outdoor pool, just based on a gut feeling. Besides the strange first impressions, the property is dated and sanitation is questionable. Mirrors and headboards are full of handprints. The toilet runs. Basically, I'm scared to touch things, even if it's cleaned appropriately. I paid too much - this was not a $39.95-$89.95 cost. Ewwwwwww. Don't stay here.

"great pit stop"

4
20/07/2016

Comfortable, excellent service and breakfast items which included eggs and sausage, easy access off of highway 77. Good location for shopping and restaurants as well. We stop here regularly on our way down to Florida or back up going home.

"Affordable and clean"

5
18/07/2016

Stayed here for one night after returning from a Georgia vacation. It was easy access to the interstate. Found it to be affordable, clean and the staff was friendly and efficient. The breakfast was your basic complimentary hotel breakfast, but it was tasty and filling. The breakfast staff girl was very friendly and kept the breakfast bar filled and clean. Front desk staff was also friendly and efficient.

"Comfy bed and great front desk staff"

4
16/07/2016

The bed is very comfortable! The two ladies at the front desk were very nice and did a great job of making us feel welcomed. The room appeared clean but has not been vacuumed recently. Our room was very quiet and only after 7am did we hear any other guests. There is no elevator which was ok with us but other guests may need to be aware of this prior to booking a room.

"Met Expectations"

3
06/07/2016

The room was clean and nice for our dog friendly stay. Breakfast was decent. The attendant worked very hard to meet everyone's needs. All in all the hotel met our expectations. Hall leading to the room could have used a cleaning and the lock on the room was temperamental - needs attention.

"A very pleasant stay"

5
03/07/2016

We had the handicapped room with roll-in shower. The shower was large and well-designed, though the water sprayed into the room if you weren't careful with the hand-shower. The room was spotlessly clean, and the bed was fairly comfortable, though I needed a mattress pad as I weigh over 300 pounds. Breakfast was excellent with brand-name components; I was pleased to find real Florida's Natural orange juice, and salt for the Quaker oatmeal. The front desk clerk was kind enough to let us check in an hour early, which we greatly appreciated. Our room was near the exterior stairs, where people often smoked, but to my relief no smoke got into the room (and I am very sensitive to smoke). In general it was a quiet place with well-behaved guests. We stayed on a Friday night, and two people did decide to have an extended conversation just outside our door at midnight, but when I opened my door and asked them please to chat elsewhere they were friendly and obliging about doing so. The outdoor pool was five feet deep and several funnoodles were provided for guests' use. I would be happy to stay there again.

"Great little stop"

4
01/07/2016

While traveling in vacation we came across this hotwl. It was clean, comfortable and a great value. It was much less than comparable hotels in the area. I would recommend this stop to anyone in the Statesville/Charlotte area.

"Decent place, not a complaint."

4
01/07/2016

Me and my son stayed one night. We were in the lower corner of the U-shaped room setup which was a little weird, but the room was clean and the beds were comfortable. Breakfast was good, with the usual hot items (eggs, sausage, biscuits) and the like. Staff was friendly....no complaints.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback.

"Best Western"

4
30/06/2016

Overall the room was nice and clean. With the exception of the internet working sporadically and the shampoo dispenser broken as well as the next door's dog barking all night, we had a nice stay. The pool was very nice and the breakfast was great. The employees were very nice and helpful.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your stay with us. I am sorry for the issues you had during your stay. We appreciate your feedback. We have upgraded our internet so no more issues with going offline.

"Excellent Choice"

5
26/06/2016

I was very happy with my stay. The staff was very helpful and welcoming. My room surpassed my expectations and was very clean and comfortable. Breakfast was great and the pool area was very clean and well maintained as well. I would recommend this hotel to anyone who is passing through or using it as a hub to visit the surrounding area.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We are happy to hear your time with us was satisfactory. I will pass along the kind words you had to the staff. We appreciate your business and hope to see you in the future.

"Traveling to SOuth Carolina overnight stop"

4
19/06/2016

This was our third stay at this hotel. Very clean rooms. Staff is wonderful. Easy on and off the highway. Good breakfast. It is a great halfway stop for us on our way to South Carolina. Have stayed at other hotels in the area in the past and this one is the best so far and priced right.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. If you have any suggestions on how we can improve your experience .. Please let us know. We appreciate your business and hope to see you in the future.

"Clean and comfortable"

3
15/06/2016

not quite what we expected but it was reasonably clean and the beds were comfortable, for sure! room could have used a little re decorating but the complimentary breakfast was better than expected. this is a pet friendly hotel, and everything was still clean. pool was small but refreshing. it was a good nights sleep, a bit noisy during the day but quiet at night on the first floor. good value for the money.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback, and hope to see you in the future.

"Quick Pitstop"

5
13/06/2016

Clean, nice breakfast, comfortable bed, internet worked. Conveniently off the highway. Only here one night. Location off the highway brings in a wide variety of guest, some were a little sketchy looking to me.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are happy to hear your time at our property was satisfactory. We appreciate your business and hope to see you in the future.

"Trip north to visit family"

4
13/06/2016

The Best Western in Statesville, N.C. was very comfortable and clean. The employees were friendly and helpful. I would definitely stay there again. The hotel is easily accessible from RT 77. Easy off, easy on.

"Very nice"

5
08/06/2016

Had to change from one bad motel to Best Western and it was sooo much nicer. Large rooms and very clean and quite. Will stay there again. Friendly people too. Easy off the interstate. Had double beds and they were comfortable.

"Sorry we stayed here"

2
08/06/2016

The two biggest issues we had was no elevator. My mistake! Will be sure and NEVER do that again. Also very unhappy that apparently the TV is somehow set to only play at a certain level of loudness, which was way to low to enjoy watching. We had to periodically turn the Air conditioning fan off to hear the dialogue of the movie we were watching.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. I am sorry to hear your time at our property was not satisfactory. The sound control is set by the manufacturer Im sorry we had no control over that issue. We try our best to accomadate anyone that needs to ground floor. We are sorry to loose your business.

"Comfy clean cozy"

5
30/05/2016

Upon arrival I needed to change rooms due to recovery from a broken leg, front desk clerk very helpful and changed rooms. It was clean and made me feel relaxed normally I have sleep issues but did not have any here. In fact we wished we could have stayed another day. Continental Breakfast was pretty good and had options for all.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are happy to hear our property was satisfactory. Thank you for staying with us.

"Clean hotel"

3
27/05/2016

This hotel was O.K. It seems to be an older hotel. No elevators. No HBO on the television. All ice machines were broken and no solution was offered to guests. We are platinum B.W. guests and didn't receive a welcome snack like we usually do at other Best Westerns.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Than you or taking the time to let us know about your stay with us. I am sorry your stay was not satisfactory. We offer 250 extra bonus points to our Platinum members instead of the snack. We had ice available at the Front Desk. I apologize you were not made aware of this

"One Night Stop"

4
18/05/2016

We were pleasantly surprised about the quality of our room. It was nice and convenient for having a pet in the room. We arrived late and left early but it was easy to get in and out with our small dog. There was also a designated area for "pottying" plus they had supplies for clean up. We didn't stay for breakfast, but we grabbed a cup of coffee and it was pretty good.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. Happy to hear your time with us was enjoyable. We appreciate your business and hope to see you in the future.

"Friendly and Convenient"

4
16/05/2016

We chose Best Western for a one night stop in Statesville. First, a very helpfull front desk attendant. The room not fancy, but a nice room. The breakfast buffet was very good and the attendant Latya was exceptional. Good value, Heplfull staff.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. I will pass along your compliment to Latoya. We appreciate your business and hope to see you in the future.

"Great Best Western"

5
04/05/2016

Beautiful location and room. Pink lemonade greets you upon check in. Breakfast is a great assortment. Room was very clean and nice flat screen TV. Internet service was convenient. One of the Best Western hotels I have stayed in.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate your business. I will pass along you compliments.

"It is perfect for us"

5
03/05/2016

This hotel is perfectly located for our drive down and back from Florida. We are happy with our room, new carpets have been put down. Big TV and easy access to internet. The breakfast is good....love the biscuits and gravy. We like the fact we can drive up to the door of our hotel room

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thanks for taking the time to let us know about your stay with us. We are happy to her your stay was satisfactory. We hope to see you in the future.

"Pleasantly surprised"

4
29/04/2016

My husband and I stayed in the Best Western and were pleasantly surpised at how nice it was. We had our dog with us and the room was nice and the parking spot was right in front of the room. The breakfast was nice and varied and the staff was very helpful and pleasant.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. I am happy to hear your stay was satisfactory. We appreciate your business and hope to see you in the future.

"Ok, but could be better"

3
28/04/2016

We went there without a reservation and they were able to accommodate us. Tatyana, who checked us in, was so pleasant and friendly Our room was ok. HVAC system in the room was noisy. The bathroom walls were stained and evidently not cleaned properly. Water pressure and temp was good. Towels were plenty, but smelled as if they were folded before thoroughly dry. Bed was old and collapsed when you sat on the end of the bed. The mattress cover was stained. The room and area was noisy. We could hear people walking around and what seemed to have been a dog scratching himself and his leg hitting the floor. TV was very large and nice, however, the remote didn't work well. We loved the shower gel in the bath tub. Breakfast was your normal affair, but the attendant, LaToya, was wonderful. She set a place for you at a table, asked how we slept and was very attentive to each guest. The staff we encountered were of better quality then the rooms. That's a first!

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you fr taking the time to let us know about your stay. I am sorry it wasn't satisfactory. It is our hope to meet every guest expectations. We appreciate your business and hope if in the future you are in the area you will gives a chance to change your perception.

"Port in the storm"

5
26/04/2016

We stayed here while waiting for my sister's possessions to catch up with us from Virginia. My sister is handicapped. We were assigned to a handicapped room. I was unable to help with her bath as there wasn't a walk-in shower in our room. However, Angela, who was working the front desk, was so very patient with us. She offered us the use of an unoccupied room that did have a shower we could use. She did not charge us when we missed the check out time. When it became apparent that we needed another night, Angela was there to take care of the paperwork. Angela showed resourcefulness and compassion. She is an asset to Best Western. Latoya, the breakfast attendant, is just great. She takes care of everyone and makes you feel at home. She serves warm and tasty food and cleans after you leave. Give her a raise!

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know your experience while staying at our property. I will pass along your compliment to Angela and Latoya. We appreciate your business and hope to see you in the future

"very good service"

5
13/04/2016

this hotel had very good service, I couldn't have asked for a better stay we stayed for 3 days for a wedding they asked every morning if we would like the room cleaned. breakfast was good also. I would highly recommend the stay well worth the money and great stay.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Bharat Desai

"Positive vibes"

5
11/04/2016

Pleasant, Clean, comfortable bed, just what you need for an overnight. Left early before breakfast so can't comment. This was an overnight stay on a road trip. Separate Sink from shower and toilet, very convenient.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thnaks for taking time and letting us know about your recent stay. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Bharat Desai, GM

"Acceptable place to stop on road trip."

4
09/04/2016

We stayed at this hotel on our trip to Florida and reserved it for our return trip. Overall, it is easy access on the interstate, employees are pleasant, and the rooms are clean and comfortable. Next time, we will ask for a room that is in a more quiet area, as sleep is imperative for our trip as it involves long days driving. Complimentary wi-fi is great and the breakfast is o.k, to have something to start the day. More of a selection of hot items would be appreciated. We will be staying here in our future trips, as the price is reasonable and the accessibility is good, and the beds are comfortable! Be sure to ask directions to The Twisted Oak American Bar and Grill on Center Street in downtown Statesville, only 7 minutes from the hotel, and oh so worth it!!!

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thanks for taking time to let us know your comments. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Bharat Desai, GM

"Fine for an on the road stop!"

3
08/04/2016

This hotel was good for what we needed it for which was a nights sleep. It's definitely an older hotel with no elevator and outside stairways. The breakfast that was provided was substandard to say the least. The price was right though.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. I am sorry you found our breakfast lacking. It is our hope every guest stay is enjoyable.

"Great hotel for a long roadtrip."

5
08/04/2016

This Best Western hotel was everything you would like to see in a hotel. The rooms were fresh and very clean and nicely appointed. The staff , all included were very professional and extremely well trained as the met every need we had with an attitude and demeanor that made you feel welcomed and appreciated. Great job everyone and keep up the good work.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your experience at our property. We are happy you chose to stay with us and hope to see you in the future.

"Always Something Wrong"

2
07/04/2016

Every time I stay here there is always something wrong. Toilet doesn't flush. Toile leaks. Toilet runs. Dirty towels left in room. Shower gel dispenser falls off wall. Dangerous wiring. I've given this place plenty of opportunity to give me a good experience. I'm done

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your issues. I apologize for the issues you have when you stay at our property. It is our hope that every guest stay is enjoyable. It seems you have given our property a few chances and we have not met your expectations. I am sincerely sorry for our failure to satisfy you.

"Just Like Being At Home!!!"

5
07/04/2016

My wife and I felt like we were in good hands during our stay in Statesville Best Western Inn in North Carolina. From the moment we got there, the outward appearance impressed us and upon entering the Inn we were treated by everyone from the very professional, curtious, friendly and helpful desk personal, to the obvious professionalism of the maid staff who had the room spotlessly clean, to the fantastic hostess in the very nicely appointed breakfast hall who took great care to provide an excellent, very tasty breakfast with her warm offerings to replenish or help where she could. An A-Plus experience for the very reasonable cost of the night. We will return in the future. Rick and Sandra

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are happy to here the stay was enjoyable. We appreciate your business and hope to see you in the future.

"clean quiet and comfortable"

5
07/04/2016

I recommend the suites on the lower level, especially if you need to walk your dog(s) as they are private, away from the rest of the hotel, and very convenient for dog walking right outside your door. Suites include kitchenettes with small fridge, sink, and microwave. Hotel was conveniently located off I-77 and away from the congestion and traffic of Charlotte (hooray!). Most restaurants are located one or two exits north, which was only negative but no big deal.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We are happy to hear your stay was satisfactory. We appreciate your business and hope to see you in the future.

"Not impressed"

2
05/04/2016

Sorry, but we did not have a good experience. The reservation got mixed up and we were offered a smoking room. Ugh! To the credit of the front desk receptionist, she did call her manager to request an upgrade but the manager refused. We were left to search on our own for another place to stay. Not sure how the reservation got messed up but management did not want to keep a customer.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you are unhappy. The reservation came to our system as a smoking room and unfortunately when the Desk Clark called me we do not have any Non Smoking rooms left according to her. We would have definitely love to have you back. Please call us back if we can be of any assistance for your future reservation.

"Nice Place to Stay"

4
04/04/2016

Check in was a breeze. I asked for an early check in and the staff was happy to honor my request. Breakfast was decent. The eggs had the consistency of lima beans. Everything else was good. The breakfast attendant treated the guests as if they were in a restaurant. She was extremely pleasant and very helpful Parking was not good. Other guests had utilized two to three parking slots. Hotel should have a policy in place for this.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay encourage our employees to do more and make them feel proud about what they do. Thanks again for the encouragement you have given us to do the things right. Bharat Desai, GM

"Excellent roadside hotel"

4
04/04/2016

I would recommend this hotel for anyone needing a stay in Statesville, North Carolina. It is a pet friendly hotel with rooms that looked to be newly renovated. Our room was quiet and the bed was comfortable. The breakfast room was attended by a very competent employee who quickly replaced items that had run out and cleaned and set tables with efficiency. Highly recommend.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good clean hotel with friendly staff"

4
03/04/2016

We stayed one night here. As per usual I checked the room thoroughly for bugs but found nothing, thankfully. We stayed in suite 233. The suite is just $5 more and the extra room is nice. Bathroom was very clean. Behind the bed was dusty but nothing else but dust there. The fridge did make an annoying sound but I didn't complain about it so not sure how it would have been handled if I had. I simply pushed the fridge into the bathroom when we slept and there was no noise in the room. I did report the noisy fridge upon checkout though. The breakfast was the usual with cereal, waffles, coffee, tea and juices. The attendant Latoya was extremely helpful and asked if I would like a waffle. I said yes and she said, choose a seat and I'll bring it to you which she did, along with syrup and butter and utensils. Very friendly even though it was busy. No newspapers were left for reading though. The checkin and checkout was simple and friendly. We did reserve ahead and have a best western card so they had all our info online. I just walked in, said I had a reservation and they handed me the keys! I would return there again when in the area.

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thanks Bharat Desai

"A Great Place to stay"

5
02/04/2016

No trouble booking a room. The first room the heater didn't work but we were assigned another right away. Rooms were very clean and had everything that you wood need. At breakfast the next morning, the breakfast attendand went out of her way to provide all of the food. Couldn't beat her

Stattesvilleinn, Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for staying with us and taking time to comment on your stay. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. It always encourage us to do more by seeing a comments and guest experience at out hotel. Hope to see you soon. Thanks Bharat Desai

"old and graceful"

5
01/04/2016

While it is obviously an older property the rooms have been nicely redone to modern standards and then some! Restaurant is fabulous although somewhat dated. But the food??? You won't get better anywhere else. Try the crab cakes!!!!

"clean, friendly, comfortable sleep"

5
31/03/2016

Second stay at this hotel as I travel to and from FL...I feel safe and secure. Hotel is quiet, room very clean and bed comfortable as well as a friendly staff and priced within my budget. Look forward to my return next season..

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property.. We appreciate your business and hope to see you in the future.

"our stay at the BW in Statesville"

4
30/03/2016

The hotel is close to the interstate, which is good. It is very clean, with new carpets and the beds were very comfy. We like the fact that you can drive your car right in front of your room. It makes unpacking the car, so much easier.

"Good Overnight Stop"

3
30/03/2016

This hotel was a comfortable and clean, but not lavish overnight stop on our drive back from Florida. Room was clean, and bed comfortable. They put us in a handicapped room, but it wasn't an issue. Liked convenience of in-room microwave and fridge. Good price for the overnight thru AARP. Satisfied with our stay.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate your business,and hope to see you in the future.

"Pet Friendly"

3
30/03/2016

We were looking for a couple night stay with a pet friendly hotel. Hard to find these days. Rooms were clean. The immediate area had nothing to offer. Breakfast area was nice but they were poorly stocked. Out of fruit, had to wait on hot items to be replenished. Overall for the money it served its purpose.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thanks for letting us know about your stay. I am sorry your breakfast was not satisfactory. We appreciate your business.

"Best Western"

3
28/03/2016

the room was clean, bathroom was very small compared to other BW's, beds double not queen, breakfast was not good compared to other BW's but breakfast attendant was very nice and efficient, would not like to stay there very long, but ok for 1 night while travelling

"Great Hotel to stop enroute to Florida"

5
22/03/2016

This is a nice hotel to stop after a long drive from Ontario. The rooms were very comfortable and clean. Shanika checked us in and together with her colleague provided great customer care and service. This really made us feel very welcome at this hotel. Latoya did an amazing job with the breakfast and we all enjoyed it. I would most certainly recommend this hotel for a short or long stay. Keep up the good work

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. I will make Shanika and Latoya know you mentioned them. We are happy your stay was satisfactory and hope to see you in the future.

"Best of the Best!"

5
20/03/2016

We stayed at this Best Western and had a king, non-smoking room. Free hot breakfast that was excellent with lots of choice. Room was quiet, clean, and spacious. We rested very well here and would recommend this place for others. We were just passing through and needed a place to sleep, so I don't know much more about their other amenities. I highly recommend this hotel.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are happy you enjoyed your time here and hope to see you in the future.

"One the way to Florida"

4
20/03/2016

This is the ideal spot to stop on the way to Florida from Canada. The hotel was full so best make reservations. The room was clean and had obviously been redone. The beds were very comfortable. Only disappointment was breakfast.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your stay. We are in the process of reorganizing our breakfast. If you are in the area in the future please stop by and check out our new options at breakfast.

"Nice half way point"

5
19/03/2016

Travel between NY and Florida ...great half way point..clean quiet rooms with very friendly helpful staff. Morning breakfast hot and cold selections...staff helped with waffles and served them to us...nice

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thanks for letting us know about your stay. We are pleased to hear you enjoyed your stop.

"Great stay off the I 77"

5
07/03/2016

This hotel was very clean and accommodating. Had a small issue with the fridge, which could happen anywhere, they quickly had us change rooms. The bed was very comfortable, and no highway noise. If in the area, will certainly stay here again.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay with us. We are very happy to hear that your stay was satisfactory. My apologies for the fridge. We have taken care of the issue and appreciate you bringing it to our attention. We hope to see you in the future. Thanks for staying with us.

"Good and clean"

3
28/02/2016

We booked this hotel based upon previous reviews and needed a spot on the way to FL. The location was very convenient to I-77. We knew there were no elevators but were surprised that our second story room was on an inside corridor with no view to the outside; the window was facing the hall. But no matter. The room was spacious and clean. There were 2 issues - the night stand on one side of the bed had a lamp and clock radio, neither plugged in to an outlet, since there was no outlet anywhere near the table. Luckily we travel with an extension cord which we ran across the floor. A minor inconvenience. We also had no shower curtain in the tub, and when reported the front desk agent brought one. All in all, no real complaints.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for letting us know about your stay with us. I am sorry for the issues that you had during your stay. I have taken the situation about the alarm clock and lamp to my Maintenance person. He has fixed the issue. Thanks for bringing it to our attention. Thanks for staying with us , we hope we will see you in the future.

"Rodgers "

4
26/02/2016

. Very nice staff, clean ,quiet we enjoyed our stay also accepted coupon and senior citizen discount bed very comfortable and clean linen Close to restaurants and access to highway. We will defiantly stay again. If you want clean- quiet and a good nights rest you can't get it here. Room rates are also reasonable.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for staying with us. We are happy you enjoyed your stay. We appreciate your business and look forward to seeing you in the future.

"A night @ the Statesville Best Western"

4
24/02/2016

On our way from Oakville On to Hilton Head for our usual winter vacation we stopped overnight @ this hotel. We had a ground level suite which was clean & spacious. The staff @ reception was prompt & courteous. Altogether a very pleasant experience @ a reasonable CAA rate.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate your business. We hope to see you in the future.

"had to pull off the road due to weather conditions"

4
21/02/2016

Hotel was conveniently located right off the highway. Convenience stores within walking distance of hotel. Outdoor entrance, which i LOVe, decent breakfast and really friendly staff. Would recommend. Bed wasn't uncomfortable just too small for my husband and i (double).

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay. We hope to see you in the future.

"Half way there."

5
15/02/2016

This location is an ideal stop if you are traveling from Ft. Lauderdale or other northern locations in Florida to Toronto Canada. The city is just before you cross the elevation of the mountains north of there so you don't have to cross possible bad weather in the darc. The Best Western is clean and close enough to all the fast food and restaurants in the downtown area. The complementary breakfast area is large, clean and very bright.

"Mistakenly left item"

1
01/02/2016

Upon arriving at our next destination the night of January 2,2016, my wife realized that she had forgotten her brand new nightgown at this Inn. We phoned to ask/tell them about it. They just gave us the run around and were not in the least bit helpful. It was the only place we had stopped so we know that is where it was left. Very disappointed with the lack of customer service and integrity.

"Service made this place great"

5
31/01/2016

While the room qas nice and clean. The bed if of a good quality. The breakfast is average for a hotel of this type. But the staff is amazing. Latoya at the breakfast bar and front desk greeted me and made me feel welcome without being intrusive. The front desk at check on was quick, personable and super friendly. I am glad I got too tired to drive here.

"Disappointing overnight."

2
18/01/2016

Stayed here last year and liked it. Not this time. Hair in bathtub when we arrived. Very noisy heating unit that kept my wife awake most of the night. Reported it on leaving but the clerk didn't appear too interested. Breakfast not ready at 6:30. One toaster broken and the other very slow. As I said, disappointing. Beds were comfy and Internet was fine. TV had an excellent picture. Will not be back

"Good highway stop"

4
17/01/2016

This is a Nice stop when you need a room when traveling I77. Clean, modern rooms, nice breakfast. Bed was quite comfortable. Frig and micro in the room. very nice staff Not much else at this exit in the way of eating, but Citgo does sell beer.

"lost wallet"

2
17/01/2016

My wife left her wallet in the room after we checked out and were on the road for over one hour before we realized it was left behind. Several calls to the hotel staff for two days ware fruitless and the wallet was not turned in to hotel management. We are so disappointed with this outcome, my wife lost all her money, credit cards,health insurance cards, and state driver's license.

"Excellent value"

5
11/01/2016

This was my 4th stay and it is consistently wonderful. Service, cleanliness, professionalism.......and at a price that is an amazing value! I have highly recommended this hotel in the past and will happily continue to do so!

"Great for the price"

4
08/01/2016

This room was only $80 including tax (CAA/AAA rate) so I wasn't expecting much. Here's what we got: 1. We had a non-smoking room but the room smelled like stale smoke and there was a cigarette burn in the pullout mattress. 2. The staff at checkin was amazing. Very friendly and helpful. She got me extra sheets and blankets when I asked. Her name was Sheniqua I think. Awesome! 3. We got a parking spot right outside our room. 4. There are several options to eat near the motel. We had dinner at Carolina BBQ (they close at 8pm so don't leave it too late) 5. The free hot breakfast was pretty gross. I saw flies on the bread. The eggs looked old even though I got there early. But again, for the price I was impressed they even bothered with a hot breakfast. We had cereal. They had four kinds. Impressive. 6. The morning staff was also very friendly and asked how we slept, if we had everything we needed and even retrieved my purse for me when I forgot it on the counter. Overall, this was by far the cheapest option in the area and there's no guarantee the other 2 stars would have been any better. I would stay here again. I am really good at mouth breathing to avoid bad smells.

"Not the worst, Not the best"

3
05/01/2016

The place is clean but worn down. Staff are amazingly super friendly breakfast is ok but not that great. The town shuts down at 9pm so if your looking to eat after that just save time looming around and go to waffle house, staff are friendly and foods is good.

"Nice Hotel,Close to the Highway"

5
05/01/2016

I recently stayed at the Statesville Best Western, and It was a great experience. The room was clean, and the staff was very polite as well as professional. I found the location of the hotel to be excellent, right next to the exit of the interstate 77.

"Quiet Night's Stay"

4
04/01/2016

We enjoyed the friendly staff and clean room. We had a comfortable night's rest. Check in was quick and easy. The breakfast options were somewhat limited, but what was available was very good. The staff really made us feel welcome.

"Poor customer service."

1
01/01/2016

Already expressed our selves the page before. Given the wrong room, the furthest away from the front desk. .All alone, no one else there. Room had numerous problems, odour, broken dispensers in shower. Looked worn out, the room needs refurbishing. Staff blamed us not the person who booked us several weeks before we arrived.

"Super friendly staff"

4
16/12/2015

There are many lodging choices in the Statesville area, but the Best Western's staff make this motel a standout. EVERYONE you encounter here makes a point to greet you with a smile. The room was clean and the bed exceptionally comfortable. The complimentary breakfast is the standard BW fare, but the attendant, Lataya, provides "added value" making sure everybody's comfortable and gets enough to eat. She keeps the dining area immaculate, too. The BW Statesville is a bit awkward in its location, tucked in among other motels, but is definitely worth seeking out. Don't pass this one by!

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for taking the time to let us know about your stay at our property. We appreciate your feedback. We hope to see you in the future.

"Great staff"

5
11/12/2015

A pleasurable experience, and polite staff. Not to mention an A sanitary rating. Sheets are clean, bathroom clean, and was quiet all night. Woke up to polite maintenance and grounds crew who all said good morning. Good manners goes a long way.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Than you for taking the time to let us now about our stay with us. We appreciate your business and hope to see you again in the future.

"Nice and Economical Hotel"

5
26/11/2015

We have stayed at several Best Western's this year and have been pleasantly surprised by how nice they really are! This most recent stay was very nice as well. The room was clean, neat and very comfortable for a very reasonable price. The bed was so comfortable. Our only complaint was the a/c-heater system - it was fairly noisy and was off and on frequently throughout the night due to the cold weather. The breakfast area was small but the attendant Lataya was exceptional, helping with anything we might need.

"Worth going one more exit "

4
25/11/2015

We had driven from Sarasota today and needed a place to rest. We normally find Best Western are a good choice. We weren't disappointed. For the price it was good value. The room was very clean and the staff were friendly. We would stay here again with or without the coupon that was available at the tourist stop. Another good choice.

Stattesvilleinn, Front Office Manager at BEST WESTERN Statesville Inn, responded to this review
Thank you for choosing to stay with us. We appreciate your feedback and hope to see you in the future.

"Great check-in; but an ending not worthy of Best Western brand of hotels."

3
17/11/2015

Two major items for concern. (1) Lighting (2) Buffet Breakfast 1. There were no lights on in the workout room. Most hotels have the common rooms, such as the exercise room nicely lit and very visible. All you could see was a black window. The most crucial lighting issue to be addressed was that there was no outside lighting that leads from the rooms to the outside, open, corridor and into the lobby and breakfast room. THERE WAS NO LIGHTING. The walkway was totally dark. Two people bumped into one another because they could not see. I spoke to the front desk agent who seemed to be unaware of this problem, and could do nothing to correct this problem. 2. The breakfast was a total disaster. It opened at 6:30 AM. People were there to begin their day, grab a bit to eat and leave the hotel. However, the various food stations had not been fully set up. There were no scrambled eggs, bacon or biscuits. I prefer hot chocolate...there was none. There was no fresh fruit...bananas, apples or oranges. There were only a few yogurts available. No bagels, and a very limited amount of sweet rolls. These missing items were noticed and discussed by several hotel guests who were familiar with the Best Western brand of hotels and what they should offer.

"Welcome Stop"

5
13/11/2015

12 hours drive from our home in the Greater Toronto area is about half way to our condo in Florida. We stopped for the night in Statesville and chose the Best Western Statesville Inn. We found the room comfortable and clean. The internet worked great. There was a refrigerator for us to put our perishables that we were taking to our condo. All in all, we had everything we needed. Breakfast was more than adequate and we happily went on our way for another 11 hours of driving. We did hit Charlotte rush hour morning traffic as we continued south. Perhaps we should have gotten up earlier to miss the morning traffic.

"Fantastic place to stay with group"

5
11/11/2015

We are a tour & charter service, and whenever we stay here all the paperwork, rooms, breakfast and checking out is so awesome. Angela is a wonderful lady to deal with and everything is right on when we arrive and depart. We have stayed at many different hotels in the USA, Marriotts, Holiday Inn Express, etc. but this hotel hands down is the easiest hotel to deal with. The other hotels needs to take lessons from the Best Western in Statesville. Thanks again for all your hardwork we will see you again next year.

"Great Breakfast, Great Room!"

5
10/11/2015

Stayed here travelling home from Florida. Room was spacious and clean. The breakfast buffet was delicious and the attendant, Latoya, gave excellent service. She kept the eating area very clean and well stocked, and asked if everyone was alright each time she walked through. Very comfortable morning breakfast experience. Will be back to stay on our next trip down south. Thanks!

"Good Value"

5
09/11/2015

We enjoyed a brief (one night) stay at this hotel. We found it to be very conveniently located (next to I-77), reasonably priced and having a neat, pleasant and professional staff. They feature several hot items at the breakfast bar and the food was good. If we are in the area on another trip I would be more than happy to stay there again.

"Best Western Statesville"

4
06/11/2015

The room was neat and clean, comfortable bed. Although there are no resturants in the area of the hotel, the next 2 exits north (with in a mile) have plenty to choose from. The Outback is a good choice.

"Some good things, some not so good"

3
04/11/2015

Budget stop on the road. The good: very courteous check in, very comfy bed, handy to the highway, spacious room, very clean looking, good bathroom. The bad: very definite smell when we walked to the room - we assumed it had been a pet friendly room but were assured it wasn't. Couldn't tell if the smell was in the carpet or from the bathroom but definitely had urine smell. There was a portable air purifier in the room which helped a bit. Also, no tissues in the dispenser and they told us at the front desk they were all out of tissues until their delivery the next day. They use dispensers in the shower and both the shampoo and shower gel were empty. While the location is handy to the highway, there is nothing close in the way of places to eat. We ordered a pizza in which suited us fine as we were tired but it would have been nice to have someplace close to go eat. Breakfast was included, your standard waffles, toast and cereal type, just okay. All in all, not horrible but we were used to better from a Best Western hotel.

"Great hotel!"

5
22/10/2015

We reserved a King Suite for a weekend visit. The room was nicer than it looked in photos. Our room appeared to be completely remodeled. The Suite is nice and big and plenty of room for my husband and myself. Being an outdoor corridor hotel we were worried about noise. But our room was very quiet considering the number of vehicles parked in the lot.

"We've been lucky"

4
20/10/2015

My wife and I recently spent a Saturday night at the Best Western Statesville, NC Inn. We were going for a long-planned event but hadn't made reservations until just before travelling. The a best Western was a good price, about $90 per night but I hadn't checked any reviews before booking it.the night before stopping in Statesville I checked Yelp, Trip Advisor and other and the reviews of the hotel were brutal-check them out. I almost switched hotels after reading the horror stories but my wife said to just relax, it's only one night. Well, we arrived. Early, about 11:30 am and check-in wasn't u til 2:00. The lady at the desk couldn't have been more pleasant, although she said our room wasn't ready yet. My wife had planned to meet a friend for lunch and I was opting to watch college football on tv. The desk clerk directed me to the lounge, and also gave me the code for free wifi, which worked perfectly by the way. Within 20 minutes I was advised our room was ready. It was next to the laundry room, but was just fine. It was clean, terrific sized flat screen tv, easy chair, nice king bed, good linens, everything spotless, nice toiletries--I couldn't have asked for more. The free breakfast Sunday mo Ning was typical--pastries, waffles, juices, etc., nothing great, but price was right. The hotel is more of a motel, with doors to rooms open to the outside, rather than an indoor hall. The area appears kind of sketchy--the checkin desk has a glass front with a speaker window, like some sort of cheesy citrate loan company, not exactly the Ritz--not sure who they were expecting. But after the scary reviews, we again seemed to luck out and got a fine room for a fair price with no real complaints. I should mntion there are no dining establishmen s anywhere close by, even fast food joints, but it is just off the interstate.

"2015 Carolina Balloon Festival"

4
19/10/2015

Great value, very nice for the money. Latoya who worked in the breakfast area wasvery nice, friendly and helpful. Front desk staff was very nice and friendly too. The hotel is close to I-77 and can be noisy in the guest rooms.

"OK"

4
18/10/2015

Good stopover. There did not seem to be much close for restaurants but I did not go looking Just crashed after a long day of driving. Breakfast was good with some extras of pre-made eggs, sausage biscuits and sausage gravy. Breakfast area is a bit small but adequate

"Great Service all areas"

5
16/10/2015

From the moment I arrived to the moment I checked out. All the employees were not just courteous, they make me feel that I was the reason for their to have a job. I want to praise Latoya. She was the breakfast attendant. Her smile literally make all the guest feel comfortable and happy to be there.

"I have stayed at this property two more time since the first review still happy with it,"

4
14/10/2015

I stayed here again in June and more recently as a last minute deal in October, My most recent stay the first of October was when the hurricane threat was approaching and it was raining constantly. We were here for two days. I was here running a bass tournament on Norman but don't hold my ignorance against me. Check in was a breeze and let me say this again, the king suite rooms were cheaper than regular rooms. We got to the room and there was an issue but we were quickly put in another room. The staff at check in was great and one of these days I will remember names. The room was great and it was very spacious. The bathrooms are a little smaller but who cares, The living area was big. Everything in the room worked flawlessly and the king bed slept great. I had to cancel the second day of my tournament due to weather and even though I got back late I was not charged a second night. Also as a side note there were rooms getting a makeover. I still highly recommend this property.

"Excellent Bed"

4
12/10/2015

The bed in our room was great. The room was clean. Breakfast was good. The staff was friendly. We slept very good until a loud barking dog across the hall woke us up early in the morning. Overall it was a good stay.

"Smelly and damp"

3
04/10/2015

We spent one night here as we had an event to attend in Statesville. Check in was easy. We went to our room and encountered the smell of cigarette smoke as we entered the breezeway. Our room was on the 1st floor and smelled gross. I thought it just needed a bit of airing out. We left the room for dinner and returned later that night and the smell had not dissipated but we went ahead and went to bed. The overall smell in the room was one of dampness and just kind of grossness. I will say that NC has had rain every day for the previous 7 days but the smell should've been obvious to the person who had cleaned the room and they should've said something to management. We got up early the next morning and were greeted by a bland breakfast and an inattentive clerk at the front desk. I did alert her to the situation in the room and she thanked me for telling her. Overall not a great experience. Staff seems to use the breezeway exit for smoking and the smell wafts into the breezeway itself. One of my friends who also stayed here said that they pulled the bed cover down to get into bed and saw that the sheets were covered in hair, leaves, and dirt. Seeing as they were already dressed for bed, they just opted to get new sheets from the front desk and remake the bed.

"Dirty Beds"

2
04/10/2015

Never stay here. Beds had hair, dirt and leaves in them. We asked for clean sheets and had to go to the front desk get them and change our own sheets. We will not be staying at a best western again. At breakfast the orange juice and apple juice machine was broken.

"Okay hotel"

3
03/10/2015

Clean. hotel, but NO ELEVATOR. Breakfast was adequate but not exceptional. The TV quit working. We did not report since we were getting ready to leave. Overall, the hotel was adequate, but I am glad we didn't pay any more than we did.

"Clean, basic overnight stop with attentive staff!"

4
03/10/2015

For us this was a quick stop enroute to Atlanta. We were looking for and found a basic, clean overnight stop. The rooms and bathrooms could use an upgrade, but the price was right! The front desk clerk was very nice and our breakfast server Latoya was so attentive and welcoming. Note to management: these human faces can raise an ordinary hotel property to a much higher level of satsfaction to the guest!

"Very Nice"

5
02/10/2015

The hotel was very nice, and clean. It was easy to find,with good location. The employees were so helpful, answering any questions we had. Overall, Everything was excellent. Our room was very clean and comfortable, and everything worked fine. No complaints.