Best Western Hotel Andersen's Inn, Santa Nella

Traveling from Las Vegas to Napa is about a 9 1/2 hour drive. This Best Western is a nice respite on Highway 5. It is an older hotel but very clean and quiet. There is nice a patio area by the pool. The hot breakfast was a good start for us to make the rest of the trip into Napa. We enjoyed our stay even though it was brief. Good value also!

Miguel R, General Manager at Best Western Andersen's Inn, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call

Good points: easy on off, next to Pea Soup, large clean rooms with patio. Not so good: hard mattress, hard pillows, noisy air conditioner, or noisy freeway. Support in tub came out in my hand as was using it to get out! They give a coupon good for food dicount at Pea Soup, so check in first.

Very pleasant and courteous staff. The room was clean and comfortable. Easy access to I5, restaurant and has stations.The rooms are accessed from outside. Full breakfast with several items to select from.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to leave the great review! We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Great location for a stop along I-5. Clean, pet friendly, nice facility. Appears to cater to truckers with plenty of easy access parking. Plus, there is an In-N-Out just down the street! Surprisingly quiet rooms.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Mark R, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to leave the great review! We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

We stayed here not long ago, and my only real problem was the cable was really bad, In fact I mentioned in my last review how nice it would be if they got Direct T.V. So I was SUPER happy to see that when we returned they now have Direct T.V.!!!! I LOVE it! I have this at home so to have it in a Hotel room not only means good picture quality, but the familiarity of home, on the road. I can sit down and punch in 206 or 356 and relax. LOVE IT! The room we got this time was a lot nicer too. Nice big T.V. and comfortable beds. and we love the sliding glass door. Vanessa at the front desk was FANTASTIC! She was the only one there when we checked in and it was BUSY! She did an amazing job to get to everyone as quick as possible, then she was there again in the morning tending to the breakfast room and kicking butt at that! She is AWESOME! Like last time we were here we were so tired from the road we wanted something quick and easy so I got In N Out burgers, but there are plenty of options including, of course Split Pea Anderson's in the parking lot. also a Starbucks just down the road. And multiple gas options. Gas up the car, coffee up the driver! There are only a couple B.W.s right off I-5 in this area that we like, this visit put the Andersens Inn right up at the top! If your on the road around here and looking to call it a day, this is the place to stay.

Always stay here on my way north or coming back to so. Cal. They have alot of truck parking.lots of choises for food nearby.always clean and comfortable room. Decent breakfast.worth the price and the added trucker discount makes it better

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to leave the great review. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Andersen's Inn is the perfect half-way place to stay when driving from San Diego area to Ashland Oregon (Southern Oregon). Not only is it an excellent Best Western with all the amenities, but as an added bonus, it's right next to Pea Soup Anderson's for your dining pleasure.

Our family has stayed at the BW Andersen's Inn twice during trips to Southern California in the last year, or so. Once for a family wedding last year, and recently on our vacation to visit Disneyland and Lego Land. Both times we were very happy with our rooms, (spacious, clean, & comfortable), the friendly customer service & helpfulness of staff, and the location to & easy access to the I5 freeway. We also love the Andersen's Pea Soup Restaurant next door. Delicious, well prepared food, along with friendly staff and nice gift shop. Fuel for you vehicle right across the street.

Good stop for our grip south. Gas and room are convenient. Service at the nearby restaurant sucks. We were not ha-pea people with our server. Hardly saw him after taking our order. They offer a special and could not do it because they ran out of material to make milkshakes.

And I would like my points for all the last times I have stayed. Every time I stayb i have to call customer service to receive my points. This is rediculous I feel they should see my name in the system and give points.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This hotel was very comfortable and reasonable in price. I would highly recommend this hotel. Got in to town a little early and they where able to get my room ready within 15 minutes. Woke up early and breakfast was already ready.

We stopped here first after a long day of driving..but I never even made it past the parking lot...this motel looked very run down. Definitely not one of the newer Best Westerns. Ended up going to Hotel Mission de Toro...which was very nice..it is an older hotel but newly remodeled and very clean/allergy friendly.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Reviewer, Thank you for leaving the review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. At this moment we are going through renovations. This week we have pavers doing our parking lot and have just hired a landscaping crew to give our courtyard a fresh new look. I hope that you will consider staying with us next time so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

The hotel location was easy to access from I-5 and also easy to re-enter the highway from the hotel. A restaurant is close by, featuring pea soup as their specialty, which was very good. As always, the Best Western room amenities made for a pleasant stay.

Rundown property badly in need of updating, very unsightly and generally junky looking exterior. Restaurant comes nowhere near the hype of its advertising. The so-called famous pea soup was OK, the rest of the meal was bland and boring.

We have been staying at this hotel while on our road trips to and from California, for years. The rooms are spacious, clean, the beds are comfortable and the complimentary breakfast is good. It includes, waffles, scrambled eggs sausage gravy and biscuits, as well as cereal, danishes, muffins, coffee, juice etc. The front desk staff are always very friendly.

The staff were friendly, room clean and comfy. Nice pool area and patio access. Enjoyed my stay very much would come back for sure. The restaurant is nice and close with good food and comfort. Second time I have stayed.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to leave the great review. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Clean. Allows pets. Smoking rooms available which is very nice. No smoke smell. Close to restaurant. Great for overnight when travelling Interstate 5. Beds comfortable. Bathrooms could be updated but the room itself was clean and decorated nicely.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to leave the great review! We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

We like the location with restaurant near and the service we receive at this motel. When we make reservations the room is always ready, no waiting and the personnel at the desk are always courteous and know how to take care of their customers.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to leave the great review. our staff appreciates your kind words and your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

i didn't expect much at the hotel because their Pea Soup Andersons restaurant is very old and very mediocre. but the hotel is Best Western so I knew it had to be okay at the very least. and it turned out to be quite nice. the room was spotlessly clean, the bed linen fresh & crisp, and the bathroom immaculate. VERY comfy bed. big work desk and good WiFi. all the good amenities, giant screen TV, fridge, microwave, iron & board, hair dryer, really nice easy chair with ottoman foot stool. will definitely stay there often in the future.

We have stayed here 3-4 times before so we know what we are getting. All we really want is an affordable room that is clean, quiet and comfortable. The good: the bed was comfortable. Good wi-fi. Breakfast was OK. As far as quiet: somehow we ended up in an adjoining room which was reasonably quiet once the neighbors went to bed and we couldn't listen to them anymore (and they weren't shouting or partying, they were just having a normal conversation). The bad: I requested a room away from pet-designated areas. Instead we had a room between 2 dogs. The explanations at the front desk were that 'they didn't tell us' and 'I didn't read that'. Who are 'they'? B/W, what is the point of having a 'special request' section in your on-line booking site if no one reads it? My main issue was with cleanliness: this room was not clean. There were visible stains on the carpet which were bad enough but as we prepared for bed my wife noticed that the bottoms of our feet were quite dirty so this carpet has not been cleaned for a while. If we were to stay here again, I would ask for a renovated room.

Excellent location just off the hwy. Restaurant food and service was outstanding at Andersen's. The rooms are dated and in need of maintenance and upgrades. Comfortable beds and an excellent pet friendly policy.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Nice, comfortable and right off I5. Large rooms and we enjoyed having the sliding glass door . We were tired from the road and didn't feel like going over to sit down to eat at Split Pea Anderson's so I just fired over to In and Out and snagged some burgers. Nice Hotel, I will say the cable was really bad and could use updating! I've noticed in this area directv is pretty common. Would be nice here. I wouldn't hesitate to stay here again.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Steve C, Thank you for leaving the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This hotel is pretty much on the I-5. It is clean and comfortable. Staff very friendly and helpful. Breakfast is a nice addition with choices for a healthy breakfast. This hotel is a great overnight for travellers.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Colleen L, Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I booked and Paid for a Hotel room on cocoa beach Florida. Looked Great on the Advt. I got a Motel room in a different building. Not Worth the Price. Breakfast was OK. Never will book best western again. also based on previous experiences.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

In-room coffee machine not working, management refused to exchange it. Nightstand lamp wasn't working; lamp shade on another light dangled; dead bolt on door didn't lock. Notified hotel office, no effort made by management to make right or reimburse. A major positive: Great breakfast!

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Great hotel for our trips from Eureka to San Diego. 1/2 way. Have stayed here many times. Most importantly, it's dog friendly. Pea Soup Anderson's restaurant is across parking lot. Food good. Room parking in front of room. Grounds well maintained. Swimming pool clean. Morning breakfast at motel very very good. Wide selection, waffles, sausage, eggs, cereal,juices, sweet rolls, bagels and great coffee.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
thank you

It was an ok visit for a Best Western but very good for hotels in general. It was an older building and not as nice as most Best Westerns but it was clean and I felt safe. Breakfast was included with the room but I had breakfast next door at Pea Soup Anderson's.... really good.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Thank you,

Perfect half way stop for us. We were traveling to Thousand Oaks for a football game and this Best Western was a great pit stop to break up our trip to get some rest for the rest of our drive. I would highly recommend staying here

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This hotel is nicely located near gas, restaurants, and other conveniences. The staff is efficient and helpful. A hot breakfast is offered but a 9:30 or even 10:00 a.m. cutoff would be helpful to road weary travelers.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
thank you

The staff is very friendly and courteous and knowledgeable.I always sleep good at this hotel and prefer this over any other hotel in the area. The restaurant is excellent as well with some of the best pea soup ever.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I have stayed in this hotel countless times during my travels from San Diego to various part north (Berkeley, San Francisco and Sacramento) This hotel is at the perfect location from San Diego because it split our trip in a little over half. In addition, the pea soup is excellent. The hotel is conveniently located off the highway. Did NOT hear highway noise, must have great insulation.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I have stayed at a lot of hotels over the years and several different Best Westerns. This was the absolute worst hotel I've been to. The non smoking room reeked of smoke, the door needed a shoulder to push it open, the carpet was torn up, covered in stains and dirty. There were ants on the counter and in the beds and the overall appearance was disgusting. We arrived at midnight for a few hours of sleep before leaving the next morning and there weren't other hotels available so we stayed through the night. I would never stay again though.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

The facility will remind many older travelers of their experiences on Highway 101 in Northern Santa Barbara County in Buellton. The Best Western facility itself is what one would expect and fits the bill with excellent service. The restaurant is a throw back to earlier times--in both look and food--to a long ago established place over on the coast.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
thank you

We stopped here for our travel from Palm Springs northward. We travel with a small well behaved dog but no matter how well behaved, we are always assigned inferior rooms with thread-bare carpet and no view other than the back parking lot. Our room here was definitely no exception to this. Even the door handle was defective on the room entrance. The accommodations are definitely in need of some upgrading and upkeep. The morning breakfast was a bare bones layout and not up to the quality or quantity of other BW hotels. The best part of the facility is the video cameras security of the parking lot which the other hotel in the area doesn't have. Maybe other units in Andersen's are better upgraded but the pet room wasn't.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Great location off of I -5. The dog enjoyed herself. The room had this stucco paint stuff all over it though, even over the outlet which was not covered with a plate very dangerous. After a long day of driving though it was comfortable room and the breakfast was very good.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This location was convenient after a long drive on I5. The hotel is outdated and not very clean. After swatting over +5 flies in our second room ( the first room had recently been renovated and the smell of toxic chemicals was too strong), we just gave up and slept for the night.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

A somewhat run down hotel across the street from Pea Soup Andersens. Truck stop on the other side (can be noisy at times). Very polite and professional staff. Good breakfast in a small breakfast room.

While it was one of the cleanest hotel rooms I've ever stayed in, a few improvements might make it better for older adults. For instance, a hand-held shower, better overhead lighting, and a grab bar in the bath/shower. Great people, pleasant atmosphere, would stay there again.

Hotel is dated and shows it's age. Rooms are clean but need updating, add plug ins, and LED lighting. Staff was attentive and helpful. Expected better for the price. Area has many meal choices and several convenience stores.

Starting with a sliding door that was pulling away from the frame (it had a security chain on it so you could open it safely) and an entry door that was old and seriously broken up around the lock area. These set the tone for the stay. Breakfast was very limited and unappealing. Overall a bad experience in a very tired location. I raised these type of comments with Best Western in April after another bad experience at this property.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

The hotel can accommodate long trucks and trailers The hotel had all the little things, but felt old and well used Could not reach the air conditioner controls without standing on a chair. The refrigerator had dents poked in it. I asked for a non adjoining room. Didn't get it.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear VALUED GUEST, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I have always liked this Hotel as a stop on our road trip to Disneyland and I am pleased to see they are up grading and modernizing the rooms. Each room has a patio or balcony facing a nice grassy area and the swimming pool which is open year round!

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I gave a 2 because they were the only hotel on sat night between them (west of Stockton) and Woodland (east of Sacramento) that was open and had rooms available at midnight. The carpet turned my socks a shade of black, the bathtub had shaving remnants, shower had no pressure, bathtub faucet was almost out of the wall and angled towards the wall, sink faucet was loose, and water was still left in the sink, I had to clean the toilet prior to use. And I was charged way above what the rate should of been. I didn't see that until I wrote this review. I believe that's enough.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

A comfortable hotel, pleasant & helpful staff, OK breakfast and a nice restaurant next door. I would recommend this hotel if you are going through this area. We were given a first floor room when we requested it, which made moving in much easier for us. Were also given directions to a nice church to go to. A good experience on our trip.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This hotel was a great place on the 5 freeway to stay overnight. It was quiet, clean, and safe. The staff was friendly and efficient. The breakfast included scrambled eggs, sausage, potatoes and fruit in addition to the usual waffle iron, cereals, yogurts and such. In spite of my Best Western discount, I thought it was slightly pricey for a spot that had little tourist attraction nearby.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear VALUED GUEST, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

The location is too noisy based on exterior and interior noises. The fridge was extremely loud and the air condition only worked when it was lower than 68 degrees even though the tempeture said it was 77 degrees in there.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Check took to long. They didn't have rooms ready and still wasn't when we got to room. Shower did not work. Couldn't get desk to answer had to walk down to find someone. Check out and the breakfast great

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Greg F, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager

A great place to stay when your traveling on I-5 very pet friendly and plenty space to walk your dog. Anderson Restaurant next door. A very good place to eat with fresh baked goods. There is a heated pool also to relax after a long day of driving. There is a charging station for you car if needed. And paper towels available if your windows needs cleaned. The staff are very friendly and treat you like family.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Good location close to I 5. Somewhat rough looking on the outside but pleasant and clean on the inside. Comfortable king-sized bed in a clean and tidy room made for a good rest. Basic Continental breakfast. Pleasant staff.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager

My little dog andI like to stay here when I am driving up or down the state of California. Easy to get to from interstate 5, comfortable rooms, space for Baxter to run around and play after a long drive, a nice swimming pool for use during summer months, good breakfast in the morning. Being located right by Anderson's Split pea soup restaurant is a plus also.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear vauled guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I didn't feel like making the drive from Southern California to Northern California in one day so decided to stay here. Located right off I-5 and behind Split Pea Andersen's Restaurant, this was a perfect location for me. It was a reasonable rate, a very clean facility and an extremely nice staff. There were a several fast food places close by. While not new, this place was very clean and comfortable. The rooms looked out on a grassy courtyard and pool area. It was a pleasant stay.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear vauled guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

I travel about 90% of the time for my job typically for the last 16 years and this is probably one of the worst hotels i have stayed at. The room had stains, the WIfi couldn't even load videos on my phone let alone be being able to use my laptop. I would never stay at this hotel again.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Bill J, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

Wasn't terrible, got what I paid for. That being said it wasn't exceptional. The breakfast was lacking in options other than biscuits and gravy and waffles, or a oatmeal packet. The rooms were not very clean. I ran a white napkin across the sink counter and turned up black with dirt and dust. Makes you wonder about the rest. It was a place to sleep and we were able to get rest. It served it purpose. If you're looking for top notch, this isn't it. Better find a 4 star + type of hotel and pay more. But for a 3 star, non - Motel 6 or Knights Inn... this is a step above. Find that across the country, BW is hit or miss.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager

The TV did not work on the lower channels when we first checked in. We had to request desk to correct problem. We were told Maint person was not available but that they would reboot direst tv input. That fixed problem. On our second visit our room reeked of pee odor and cigarette smoke. The did give us a new room. Breakfast: water dispenser empty, no plates for food, milk warm and the list goes on and on.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest,, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

My girlfriend, Janet and I stay here one weekend a year during the NorCal Ren Faire, Hollister. Accommodations are comfortable and the morning breakfast is tops. Staff is always friendly and helpful. A short walk to Andersen's Pea Soup. Yum!!! Easy access to highways.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

This was a good place to spend the night for us. I prefer Best Western's, this was nice but it certainly could stand some updates and some renovations. It is still a good place to stay at when traveling the I5 corridor.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

A lower-tier 3-star hotel that needs more investment in updating guest amenities and improving maintenance. In general, this hotel is shabby around the edges with some important guest amenities that are unpleasant.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Demi Snapp General Manager Best Western Andersen's Inn

convenient location near I-5, friendly, helpful reception staff, large clean rooms, outdoor pool & barbecue, nice breakfast area with patio tables outside, good hot breakfast and friendly kitchen staff. Just look for Anderson's windmill - Anderson's restaurant next door

I've stayed in all the hotels along HWY 5 mid California and the Santa Nella BW is the only one I will stay in now. It's well kept and accessible and the location is very good for access to the small towns along HWY 5.

My family enjoyed staying here the night of Thurs., Aug. 17th on our way to a family wedding. If we were going to stop again on the way home, we would have chosen BW Andersen's Inn. But had to drive through. Clean, friendly, close to I-5 and conveniently close to fuel and a great restaurant next door!! Rene' at the front desk was friendly & professional both in person and over the phone. Thank you Rene' for greeting us with a beautiful smile!!

This is the Bates Motel in disguise. Webs as you attempt to open curtains and as you walk into desk area. Breakfast is between 6-9 and they don't tell you, because it is in small print stamped on key card (plus it was covered with the room number that was written in. Frig ran every 15 mins and was load as a train. But what can be done at 2 to 3 AM. AVOID THIS PLACE! The reception area is the nicest location in the place to fool you.

BestWesternHotels, Corporate at Best Western Andersen's Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

This is a hotel I always look forward to staying at, The staff are superior the Friendliness and the willingness to please is superior. I will always stay at this hotel when I pass thru you should to.

The facility is a bit long in the tooth, but the room is well done. The grounds were a spotty and not as tidy as most. We were adjacent to I-5, but the room was very quiet and a good sleeper. The breakfast was good - eggs, tater tots,and sliced ham to go with the usual BW morning offerings.

It was 1:30am-ish and we were lane drifting on our way home from picking up a dog in Orange County back home to Portland. We could go no further so we pulled into a trusty BW. The front desk girl was super helpful and could tell I was mostly asleep. Check in was super quick. Weve never stayed in a hotel with a dog and so curious what the room was like. It was actually very nice. Not knowing hotel dog manners we simply drug the kennel into the room and had the dog sleep in it. Nice stay!

Let s say is in Santa Nella. Anyways the plan while you go to SF , you can stop here, and get breakfast @ the Andersen s Inn really close, and get some good stuff for your tummy. My stay here has always been really good.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Excellent value for the reasonable price. This was my first stay at a best western, and I was very pleasantly surprised at how comfortable the room was and it included an adequate breakfast with more than merely a choice of pastries and coffee.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Great place to stop half way to our destination. Pet friendly and very clean. Well appointed breakfast. No complaints, just what we needed for a refuel on our way to our final destination. Almost exactly half way.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

We decided this was a 1/2 way point on our trip home. It is an older Best Western but rooms were nice. The AC unit was noisy but kept us cool. When AC off, the freeway could be heard. Nice interior courtyard. The staff was friendly even with the AC in the office was not working. They did have a 10% discount at the Pea Soup Andersen's restaurant next door.

Family road trip stay. Close to Starbucks. Great bed. Convenient plugs fort cpap and phones Dinner at Andersons is a plus. Breakfast acceptable if you use a lot of saslsa on the eggs To get the oceanview, you w would need incredible eyesight.

The check in was easy and nice. The pool was good. Breakfast was great. loved the sliding glass doors toward the pool. Great place to stay with kids for a night. Easy access off the 1-5. heading south or going North great place to stop. Dinner at Anderson split pea soup isn't bad either.

Staff was quite friendly and room was very clean. I like that it had a refrigerator and microwave as well as coffee maker. Water was hot after a long day of travel. The breakfast was of average however, it was nice not to have to go somewhere else and could take our food to the room.

Very comfortable hotel and we slept great. The breakfast was pretty good too. Eggs, waffles, bisquits & gravy. They also had hot coffee and orange juice. Very reasonable price for the room and breakfast. I am a fan of Best Western!!

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear scottwB5662EF, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

I travel a lot (Im a truck driver) so some times i have to spend the night away from home,different hotels, but this one is my favorite,great rooms,good breakfast,exellent people,love this place 5 stars.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear S6812RIjesusa, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

I wanted to give this place a better rating. It's an old property, but they have done good things with it. Where it shines: The room was very clean. The decor was very good. Had it not been for the small things, I'd have been very impressed. Where it needs polish: It's an old property and it shows on the doors and around the windows. Attention to minor maintenance could be improved. Where it fails: I was not given internet instructions. Those should be given at checkin or in the room. One room next to me had a squeaky door. Every time it opened, it sounded like it was in the room with me. The toilet ran off and on all night. This is an easy fix of a flapper in the tank. You cannot tell me the cleaning staff didn't hear it when they were cleaning or that it just started when we got there. It happened every 15 minutes and woke me several times in the night. There was no offer of any kind of restitution for the toilet issue. Hampton inn has offered to comp my room for less.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear kathypH5640JI, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Good Value om HWY 5. Room faced outward towards a noise truck stop, but room was quiet. Rooms were being updated with new AC units. Ac units were were quiet and allows light sleepers to sleep. Internet speed was fast enough to use.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Kungi2017, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Check in was fast and easy. Rooms are clean and all the furniture matches!! A little older style but that's ok. All the rooms back to a courtyard and a wonderful pool with a sliding glass door. It really is quite delightful!! Breakfast is typical, eggs, a meat and potatoes and of course the staples, waffles, toast and cereals. A/c went down...they fixed it in less than 30 minutes!!! I love this place!!! Awesome service on all fronts!!! Staff is so friendly. They make you feel at home.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Virginia B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

This property needs a rehab. Didn't expect anything fancy, but this place needs rehab. Dirty and tired. A/C didn't work properly. Usually Best Western places are a good value. Although price was right, problems with the condition and cleanliness of the property undercut the value proposition.

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear Stanfan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Stay here every few months, and just love the food at Split Pea Andersens. The cheesecake with the Cherry Wine Sauce is just the best cheesecake I have ever had. The hotel makes this a perfect getaway. After a great dinner you can have a swim in the pool.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear 425melodyb, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

The TV didn't work properly. A wall outlet didn't work. A lampshade had rips in it. I asked for extra pillows and was told that housekeeping had left for the day. She gave a heavy wool blanket (it was 103 degrees outside) to prop up my back. The check-in/check-out service was awful. There lobby was empty when we tried to check-in. Soon a car parked in front of the lobby, a woman got out, and she asked if she could help us. Check-out was miserable. Since I had so many problems, I asked for a discount. The clerk refused. She said I already had the AAA discount. I argued and got an additional 10% off. She wrote my complaints in the maintenance log and implied it was the customers responsibility to inform them of problems!

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Stephen H, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

The rooms are clean, they have a great breakfast, and the friendly staff can't be beat! We love it! We have stopped here for years and will keep coming back. We have recommended it to all of our friends.

There is no reason for a motel to charge this amount of money and the rooms to be so bad. The name Best Western always seems to let you know you're getting a good room but this definitely wasn't the case

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear scottys945, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Nice Best Western with the added advantage of being next to the Santa Nella Pea Soup restaurant, a great place to eat that we always stop at when traveling though the California San Joaquin Valley. Also, it has a courtyard and pool which you do not see from the outside, and the upper rooms have balconies. Breakfast was just average, and the breakfast room very small, but the bed was very comfortable, and I had a great nights rest.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear maureenf343, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn 12367 S HWY 33 Santa Nella, CA 95322 Phone: 209-826-5534 Fax: 209-826-4353 For Reservations Call 1-800-527-5534

TERRIBLE - TERRIBLE - TERRIBLE!! Will never stay again. Didn't get a handicap accessible room, lights did not work, remote sticky, bedding had hair on pillows, too much to list - WATCH YOUR ID AND CREDIT CARD INFO!!

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear debraa728, Thank you for completing the TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

The property overall is not bad. My room was clean but the bathroom felt a bit grungy. I had a smoking room (the only room available) so the smell was VERY strong. I had to run the a/c all night to be able to breathe. lol. However, the a/c was VERY loud. Overall, the room was adequate. Hotel staff were polite, professional and helpful. The hotel served my purpose of an overnight stay along I-5.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Erik C, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

comfortable, quiet, well appointed room, clean, nice staff. really enjoyed the hot, complete breakfast. quiet, easy to check in, good rewards program, safe, nice pool. plenty of comfortable pillows, fridge, microwave, dogs welcome.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Virginia R, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

Stayed here for one night after a long day of travel. This place has seen better days and is in serious need of upgrades. The room was shabby and worn. The screen from the sliding glass door was broken and fell off as soon as we tried to open it. The tile floor in the bathroom area was sticky when I walked on it. The free wi fi was extremely slow and only worked if I sat next to the window. Even then it dropped off several times. I was looking forward to a dip in the pool but it was ice cold. I was told that the new owners decided to turn the heater off and are not offering a heated pool any more. The free breakfast was forlorn and I decided to skip it and pay to eat elsewhere. I would not recommend this hotel to anyone. I think there must be better options close by.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear littledarlinseattle, Thank you for completing the TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

This was a great stay all the staff there are extremely well-trained and very helpful especially Danielle I would stay there anytime I could I am a truck driver and there is ample truck parking the rooms are great

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear V8379XVmichaela, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

I have been staying here for 2 to 3 times a week for the last 4 years for work I always enjoy my stay cleaning excellent customer service. I have not had any problems like other places I have stayed...

Annoyed that confirmed booking for two rooms was not in their system and took 10to 15 minutes to resolve and then despite bill for two rooms, my credit charge charged for 3 rooms. Letting credit company sort it out as wasted enough time on this experience.

The setup around an interior courtyard is great (can hardly tell it's right off the freeway), The rooms are attractive and clean, but the exterior and parking lots need an update. The whole Santa Nella travel center needs better crossing for pedestrians. As always, I look forward to the waffles and other hot foots on the breakfast buffet. And the beds are very comfy.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear 534deeanng, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

The sheet are very soft and had a pleasant aroma, made for some good sleep... Towels too... Staff was very helpful and friendly. I usually go to pea soup restraint next door to eat but once I laid down it was lights out. I set my phone alarm in addition to get a I did cause I never got the wake up call.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear V7117NKjosephm, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

For an older motel, it was average. Fairly clean, the bedspread was not the best. It was a very busy weekend, so we were not able to use the breakfast room. The WiFi was ok. But in general, it was very average.

I always have a good experience when I stay here. It's not high end but decorated nicely and the beds are comfy. Its quiet and close to gas & food. Star bucks is close. All that you would need to get rolling again. Also gas prices are reasonable.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Calvin S, Thank you for completing the TripAdvisor Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon General Manager Best Western Andersen's Inn

We stayed here because there was truck parking and plenty of places to eat within walking distance. This hotel is nothing fancy, I almost had a stroke when I seen the only A/C was a wall unit; however after staying here 2 seperate times in different rooms, opposite sides of the building, the unit freezer us out! The water pressure does lack, but that is California as a whole. The had a nice select of toiletries that smelled good, and tons of channels on tv to choose from including HBO. They have an outdoor pool in the cute little courtyard. I recommend this hotel and would stay here again.

AndersensInn, General Manager at Best Western Andersen's Inn, responded to this review
Dear Sanorm, Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Darla Davis General Manager Best Western Andersen's Inn

Stopped in for some shut eye on our very long trip. Pleasantly surprised by the comfort and cleanliness. Bed was very comfortable as were the pillows. Food and fuel very close by as well. Very nice staff. Some tv channels were fuzzy. Will remember this for our next trip.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Kim S., Thank you for completing the TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Darla Davis General Manager Best Western Andersen's Inn

Great old school hotel tied to famous Anderson split pea soup restaurant! Just super cool back in time feel but with ALL my modern amenities like flat screen TV and wifi. Loved my stay and took long walk in the evening around the property to see the neon and lights around the hotel!

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear CharlesaS3285TV, Thank you for completing a TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Darla Davis General Manager Best Western Andersen's Inn

We were on our way to Indio, CA. Got a late start that afternoon and stopped for the night. We were looking for a Best Western because we knew the stay would give us the needed rest for tomorrows trip. We woke up refreshed, had some breakfast and continued on our trip. BW's are good for providing the relaxation necessary for long trips.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear GregorysZ2727FG, Thank you for completing a TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Assistant Manager Best Western Andersen's Inn

We stopped here on a LONG road trip expecting to sleep and rest for the next days journey... The facility, albeit clean, was rather dated and the noise from the truck yard was unbearable. I think I would have slept better in my car on the side of the freeway!

AndersensInn, Manager at Best Western Andersen's Inn, responded to this review
Dear David, Thank you for completing a TripAdvisor review regarding your recent stay at our property. We are very sorry for the noise. Unfortunately, the room you stayed in was located on the freeway side of our property adjacent to the truck stop. We do offer ear plugs at the front desk upon request, as well as quieter rooms in one of our other 3 buildings. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 209-826-5534. Sincerely, Danielle Calderon Assistant Manager Best Western Andersen's Inn

This was my 3rd stay at this Best Western. #2 for my wife & I together. We were helped greatly by Regina at the front desk at chack-in and again at breakfast the next morning. I got gas across the street for a good price and then we walked over to the restaurant and had wonderful meals.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing a TripAdvisor Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Front Office Manager Best Western Andersen's Inn

It was a business trip and the overnight stay was very nice, Up to date rooms a very clean with a great staff. Right off Interstate 5 easy on and off freeway. We had 2 pick-ups with trailers and there was plenty of parking

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Assistant Manager / Front Office Manager Best Western Andersen's Inn

Very convenient location off I5 and right beside Pea Soup Andersen's which is always a plus. The hotel is a cute charming older exterior, but it has been kept up very well on the inside. And it is pet friendly! The inside courtyard around the pool is grass just for dogs to be able to enjoy a little time walking around. Nice breakfast and great staff who were nice enough to give us a few pieces of paper when we ran out for our portable printer.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Assistant Manager / Front Office Manager Best Western Andersen's Inn

Right off I-5 and next door to a good place to eat. Very nice lawn and pool area, looked inviting but it was a terribly windy day so we stayed in and looked at it. We asked the check =in person if they had playing cards to sell and she loaned us a deck which we appreciated. Breakfast was "grab and go" and ok. Coffee not so goo.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Assistant Manager / Front Office Manager Best Western Andersen's Inn

Am on a trip that takes us down interstate 5, which anyone who has been on it is boring and offers very little in the way of places to stay. We stopped at Best Western and even though it is a truck stop, it was fairly quite and clean. We were pleasantly surprised.

AndersensInn, Front Office Manager at Best Western Andersen's Inn, responded to this review
Dear Value Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 209-826-5534. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Danielle Calderon Assistant Manager / Front Office Manager Best Western Andersen's Inn

Recommend hotel and eating at Split Pea Anderson's Restaurant. Restaurant is in walking distance. Great experience. Pool is great. Breakfast provides many options. Room very clean and comfortable. Staff friendly. Pet friendly.

Love the Anderson's restaurant across the street, the hotel staff are friendly, scrambled eggs/sausage/potatoes/waffles and the likes for breakfast included in the hotel lobby. Not the Westin but Ok for a nights stay.

The drive along I 5 is long and it is always great to have a comfy reliable place to stay for a quick rest. Being greeted by phone and the front desk with kind and helpful people can make all the difference in the experience. Have never been disappointed with a stay at a Best Western along the I -5 from CA to OR

love this place since we started to relocations we always stay here staff has always been very accommodating. the only negative I have is need more lighting. would always recommend this hotel to family and friends.

After a long day of driving, we were tired, hungry and wanted to get out of the car. We had no reservations, but after a dinner at Pea Soup Anderson's, we walked over to the hotel lobby to see if they had any availability. They sure did. Heads up, if you or your traveling partner have issues with stairs, request a room on the first floor or "ground level." There are no elevators. Since all the rooms have entry doors facing the outside (i.e., they open to the outside instead of a secure hallway or walk way, further meaning ANYONE can walk up to your door from the outside), we did drive by all the other hotel options in Santa Nella to check out how safe the motels felt. We chose this one because of its proximity to the restaurant, how well lit the parking lot was and the 24-hour front desk attendant. We have also stayed at other Best Westerns across the country and have never had any issues. The room itself was clean, no sign of bed bugs (and I checked everywhere with the flashlight on my cell phone!). There is a small refrigerator, coffee maker and basic amenities (including makeup removal toilette). The sheets and comforter feet old and worn (the cotton was pilling, the mattress saggy and super-soft, the bath towels felt super thin), This is a safe and convenient place to lay your head. It is right next to a truck stop, so you may hear truck engines idling throughout the night. Wasn't an issue for us (we sleep with earplugs), but if you are a light sleeper, ask for a room that is not next to or facing the trucks. Free breakfast in the lobby, standard breakfast with pastries, yogurt, etc. Above average for a BW. For Santa Nella it feels like the Ritz (that's good if you never stayed at the Ritz before).

Another brilliant stay at BW with my beloved doggies. Thank you for the welcome and pleasant stay. Love the grassy area outside the room with a slider door for easy access to it. The fact you offer smoking rooms also makes it a far more pleasant stay

The "special needs" room has a roll in shower but two Queen beds makes moving a wheelchair around a little difficult! The handicapped parking is very convenient to the room I was very grateful for that! Breakfast is always good with waffles! Biscuits and gravy was very good too and POG fruit juice is a pleasant surprise! Room doors are right next to each other so if someone knocks on the door you can't tell if it is for you or your neighbor. The heating unit is old fashioned and like a window unit it tends to blow cool air on you once the thermostat reaches it's goal temp. It never stops blowing. I turned it off through the night and had to use the comforter from the second queen bed to stay warm enough through the night.

It was my second stay at this hotel. It is a very convenient location. The hotel itself is aging but still very clean. The beds are comfy. Staff is helpfull. Maybe a bit expensive for a roadside motel. The backyard with the pool is inviting. The free breakfast is correct. Will be back again next time i'm in the area!

Rooms were of a good size and comfortable .. The entire property is in need of an update, to pull it out of the 1970's. Most ground floor rooms were positioned, that you can park right in front of the door ... or close by. Situated next door to LOVE'S truck stop between I-5, CA 33 and CA 152 ... I was VERY surprised .. while we had Semi Trucks immediately outside our door and over a fence line ... we could not hear them running their engines ... unless we opened the window. It was the AC unit, in the room that made the noise ! Breakfast is offered here, however, the room is TOO SMALL to accommodate even a 1/4 of those who maybe staying here, Felt as though they were attempting to discourage people from even using this area of the hotel. The asphalt parking area ... appears to have been long overlooked and in need of attention - repair. As well as some uneven surfaces, which could cause a trip and fall or damage to a wheelchair.

We stayed at this hotel and my car and 2 others were broken into that night. Merced Sheriff officer Xoing said they average 1 break in a night - that night there were THREE; that they shine a flashlight into back of car and if they see anything they steal it. Theives smashed the car window & stole EVERYTHING out of the SUV back. The hotel KNOWS this is a FREQUENT event and has no signs in lobby or parking lot stating such or that you should take ALL belongings into hotel. The lighting is very dim and their "supposed security guard" does not make regular rounds. Staff was unsympathic... but they did have cardboard and tape for people like me to tape up their car window. WHAT DOES THAT SAY? at an average of 1 breakin a night (7 a week!) you would think that the Sheriff or the 3 hotels would band together and do a "sting operation" but sadly they are appethetic and JUST DON'T CARE !!! I will never EVER stay in Santa Nella again. - Anne of Portland, Oregon

Kay7788, General Manager at BEST WESTERN Andersen's Inn, responded to this review
We are deeply sorry about your experience here in Santa Nella, and although it is true that yours was one of three vehicles broken into that night, it is not a frequent activity here in Santa Nella at our property. We worked closely with local authorities and were able to catch one of the burglars the following night. We stepped up security and we also posted a sign at the front desk alerting guests to not leave anything of value inside their vehicles. We are very hopeful that our efforts will prevent any futher burlaries at our property.

My wife and I spent the night at BW Andersen's Inn en route to the Bay Area. We chose the hotel because of our love for Andersen's Pea Soup as well as its proximity to Oakland, where we had planned a day of activities to begin the following morning. The restaurant did not disappoint, but not so with the hotel, where we were shocked to find muddy footprints on the bathroom floor, which was also quite sticky (a major grossout). Add to that the dated fixtures and furnishings and you get a three-star rating from us. Probably worth the $94 bucks, but not a penny more.

This is a great place to stay, when you need a place to stay for the night, during your journey. The rooms are easily accessible, and you can head across the interior courtyard to have complimentary breakfast in their breakfast lounge, or to pick up your food and bring it to your room.

Very clean and very close to fishing locations, bait and tackle shops. Local shops in Santa Nella as well as a variety of fast food locations. State parks are within driving distance as well. Hotel staff were very friendly and the rooms were very clean.

Coming from Southern Oregon to all points south this is our favorite stop off point. Always accommodating and pet friendly. Also recommended for extended stay when visiting near the area. breakfast is good and saves having to go far for a meal. great helpful staff.

I found the people and the room very nice. But the company is responsible for the towels. They could give them nicer ones and raise the quality of the rooms by quite bit. My husband loved the coffee in the room. (we stayed somewhere else and the room was clean but the coffee terrible. We will not stay at that hotel again. (it was not a best western)

This place seems to be the only game in town and what a TIRED old place it is. It is situated with four sides of rooms, double story and in the center is the pool. There is no elevator. Our check-in was pleasant but we were given a ground floor adjoining room and the people next door had their TV on so loudly that we immediately changed our room to one upstairs. We had to lug all our suitcases, etc. up those stairs., but we did get a very quiet room! Room: it needs so much work. The only things that looked upgraded were the granite on the sink area and the carpet, which was very nice. The rest was so worn with gouges out of the wood around the door jam, old wallpaper peeling, tile grout in bathroom dirty, old dirty windows and I think, the original sliding glass door. The LOCK ON THAT DOOR DID NOT WORK and you had to rely on a flimsy chain in groove, which was badly bent. It would seem as if you would have to sleep with one eye open! The towels were old and one of ours had a blood-like looking stain on it. The breakfast was a good one—waffle machine, scrambled eggs, sausage, yogurt, etc. I heard there are new owners and hopefully they will replace doors, door jams, tile, windows, etc. It was convenient for us as we traveled down Hwy. 5, but would not highly recommend. The staff was very pleasant and I believe and hope they were getting someone out to repair the lock on the sliding glass door.

This location is right off the freeway, next to a good and famous restaurant, it is also next to a truck stop which is good for me because I drive a big rig. The hotel offers hot breakfast every morning, it has a good size pool and plenty of parking space for trucks.

It's very clean, the staff is awesome. The rooms are outdated and the bed was terribly uncomfortable. It is the nicest place to stop in the area. The AC didn't get to the temperature I preffered, but it was very hot out that day. I wish they had DirecTV like other places.

This is a good hotel if you need a place to stop for the night, but a bit pricey for a travel-through hotel, but so are the others in the area. What should have been a $59 room, was over $100, again, so were the others at this off-ramp.

This was a great place to stay with our little dog. Area to walk her and sit outside with grassy area. We could get our breakfast and sit outside with her by the pool area, The restaurant is easy to walk to. Easy on and off the I-5.

I have stayed at this hotel before and was happy that everything was as nice as my prior visits. The staff was great, the rooms were clean and comfortable and they served a great breakfast. Close to gas stations and restaurants. Anderson Pea soup restaurant as well as others. Easy on and off of interstate 5. I would recommend this hotel.

Staff was friendly, rooms were adequate linens very clean and smelled pleasant. They offered a veterans' discount. BUT... several rodent traps were seen and appeared to be "not new". They were about 8 inches square so I'm thinking bigger than a mouse. Glad we were back from dinner before dark!

Kay7788, General Manager at BEST WESTERN Andersen's Inn, responded to this review
Thank you for your concern, our pest control service puts those out as part of their service but I can assure you we do not have a rodent problem at the property

Easy on, easy off highway 5. Friendly staff & nice facility. If I had any complaint it would be the cost of the room. I felt it was a little high considering it's not a touristy area. In-fact it's in the middle of nowhere except it's a good place to stop to break up the trip from LA to San Fran like we did. If I made the trip again I wouldn't hesitate to stay again, but I would hope for a little better price.

Over all the visit was good but was unhappy that I had to settle for a smoking room. The staff was very nice and the room clean and comfortable but this room was the only one they had down stairs. Always enjoy eating at Andersens. May stay there again in the future.

No disappointments! Room was clean and comfortable, especially the bed. I didn't use the pool but the area and pool are lovely! Breakfast was delicious and bountiful! Staff could not have been more pleasant or helpful!

While this hotel is convenient when passing down 5 to go to the Valley, it isn't worth it. It is loud and old. Staff is nice but that doesn't make up for it. Unless you are absolutely exhausted and dont have a choice .. keep on keeping on to the next spot.

Very friendly staff, clean rooms very comfortable beds, great pillows, nice breakfast served early for those of us that need to get on the road, truck parking on site, pool looked nice just wish I brought my swimsuit .

Was pleasantly surprised. I had read some mixed reviews before selecting. I was traveling with some senior, disabled relatives so I called the motel direct to request accommodations. The staff was friendly, made note of the needs and met them. The cleanliness of the rooms was better than some higher end hotels I've stayed in. Very nice and would stay there again.

We stayed here primarily because it was next door to the PeaSoup Andersen Restaurant we really like. Check in was efficient and staff was very friendly and helpful. Our room was comfortable, roomy and quiet, and a pleasant addition was the two chairs on the patio outside the room, overlooking the private green space and pool. Very pleasant to sit out in the evening. Will go back again.

For just an overnight-get off the freeway stop-this was good. It is an older hotel so rooms are small, but bed was comfortable and the Pool was clean. It is next to large Truck stop but not much noise and restaurants close by.

This hotel location is great for a stop along the freeway when traveling. It is clean, has everything you need and close to the Andersen's Split Pea restaurant, which is delicious. I will stay at this hotel again to break up the driving. Actually, I was quite impressed.

Keep driving to another hotel or save your money and stay and a cheap motel since that is basically what this is. Employees were nice. The maid cleaned the best she could but there was black mold in several places in the bathroom (we skipped taking a shower), sink did not work, needs to be updated. Had a hard time sleeping. DO NOT EAT AT THE PEA SOUP RESTAURANT next door. Overpriced and gross.

Spent the night on a southbound trip. Arrived after midnight and was met by a friendly, professional clerk who set us up with our reserved room very quickly. With the late arrival I asked for a late checkout and was given a hour later checkout. Much appreciated. The room was clean, the bed comfortable, and the shower nozzle one of the better low flow units I have seen. This hotel is not new but it appears to be in good shape.

Andersen's has been around for years and it looks the same today as 20+ years ago. I think the same beds are still in the rooms. Nothing has changed. But the time as come to update with fresh paint and appearance. The charm is there although you have to look deep.

I was driving north, to Sacramento, then Lake Tahoe; and I left in the middle of the afternoon, from the Los Angeles area; needless to say I encountered traffic coming up. It was great to arrive at the Best Western, in Santa Nella. For me, it was time to check in to my room and get some sleep. Check in went smoothly, and my room was nice and comfortable. In the morning it was great to enjoy the complimentary breakfast and get a good start on my travels. The Santa Nella area is perfect for when you need a place to stop for the night, before continuing north or south, or west to the Bay Area. This was my second stay at this Best Western. It will be one of the hotels I will consider choosing, for future travel.

This is a nice property in a key mid-California location. The restaurant next door (Pea Soup Andersen's), which I believe is associated with the motel somehow, is fantastic! We parked a trailer there, which was super easy.

A must stop for all travelers on Highway 5. This is an enjoyable getaway as well as a stop for the weary road warrior. Love to come for relaxation. Andersens has the Best food anywhere. Anything you order is delicious.

We stayed at the Santa Nella BW unplanned and we were absolutely satisfied with the stay. From the friendly staff to the warm pool and clean room, everything was great. Even the breakfast was hot and tasty. We would absolutely stay again next time we travel the I5.

Santa Nella is a convenient stop for us on the I-5 route and has several good hotels. One of our favourites is the Best Western which is right beside Andersen's restaurant, famous for its pea soup. The hotel is reasonably priced, and is a set of four buildings arranged around a central garden courtyard with swimming pool. It is a duplicate of Andersen's other hotel in Buelton CA. The lobby and breakfast room are small but attractive and service is pleasant. We typically ask for an upstairs room to avoid footsteps overhead, and these have balconies overlooking the pool and garden. Though shared with the room next door, they are very long so ‘personal space' is not a problem. The inside location of all the rooms makes them quiet at night even though this hotel is beside the freeway. The rooms are comfortably furnished and very clean, with all normal conveniences. The hotel and its neighbouring restaurant are decorated in Danish half-timbered style, and a large windmill is attached to the restaurant. We invariably have the refillable pea soup in a bread bowl in the restaurant, which is attractively done-up as a old baronial hall, quite a novelty in this location. With plenty of gas stations also nearby, this Best Western has become one of our normal stops enroute.

What a nice place to stop on a long trip! Clean, good breakfast, great staff. Added pluses - next to the Andersen's Pea Soup restaurant. Rooms have large patios or balconies, and face interior courtyard area with pool. Lots of grass in the courtyard - great for kids to run off some energy or if you have pets!

Traveling from OR to s.CA and had made a reservation here because it was in an evenly spaced location according to the miles we wanted to travel. So glad we picked this place! Nice clean rooms, comfy beds. Pretty building, it has that Old European look to it that matches the Andersen's restaurant next door. I liked how all the rooms had a back door which opened onto a central grassy area and the pool. Our son had a great time in the pool, and it was nice to sit just outside our room and relax watching the area. Lots of families seemed to be staying there at this time, everyone having a good time. Nice breakfast room with all the usual breakfast items, room enough to find seating even with a lot of people there. Our son keeps asking to go back to this motel some day he liked it so much, so I will have to keep it in mind when we travel through this area again!

The was amazing. The hotel has one side of non smoking part and the other rooms are for smoking. I like the breakfast becouse it has alot of opions. The rooms are clean. The Temperature was super hot. The lobby so clean.

We just stopped for one night on our way to San Francisco and were pleasantly surprised. Although next to a Truck Stop, it was super quiet. The breakfast in the morning has a full array of items, eggs, biscuits and gravy, waffles...and all the usual items. The staff were all very nice.

Right next door to the restarant and there is a nice pool The rooms are clean and te staff is helpful and friendly The free breakfast had hot food and also fruit and other breakfast foods!! Close to freeway too

The motel was very nice except for the noisy A/C. Light sleepers might be woken often through-out the night due to the noisy A/C. The reception and breakfast staff are very pleasant, the pool is very refreshing. The room was large although dusty in front of the closet area. I had a restless night due to the A/C constantly turning on and off. The breakfast was very good with scrambled eggs, sausage and potatoes. There was many more items for breakfast.

We needed a hotel along the freeway as part of a 2-day drive. It was convenient, clean, neat, quiet room, comfortable bed and pillows, easy check-in and check-out. We also enjoyed being right next to a Split Pea Andersens.

I needed to break up a driving trip from Azusa to San Francisco and Santa Nella was about 3/4 of the way. Had some points to use at BW so this hotel worked for us very well. An older hotel, near the freeway but the noise did not bother us at all. Some of the hotel could use some updating as the décor is somewhat dated. Friendly staff who were very helpful. Enjoyed a meal at Pea Soup Anderson's right across the parking lot.

I always try to stay here when I can. The staff is always very helpful, all of them. The rooms are comfortable, and clean. There is choices of fueling stations, and food. There is a Starbucks close by.

Great breakfast including biscuits and gravy. Only shortcoming is there is not an elevator. Me being older would like one, but is only a 2 story hotel anyway. Comfortable rooms, tv is newer flat screen, couple of ice machines and discount at Pea Soup Andersons restaurant next door.

A good place to stop on Hiway 5 before getting into the east bay traffic congestion and a good place when leaving bay area to avoid morning commute traffic. By staying there we cut several hours off our SF to San Diego trip. Easy access from 5 to get on and off and gas stations right there.

We stayed at this motel so that we could attend a graduation party for our neice. The motel was nice - we had a pool view, free wi-fi, and a nice breakfast in the morning. If we're ever in the area and need a place to stay, we will certainly condsider the Best Western Andersen's Inn again.

I travel from Oregon to Los Angeles multiple ties a year with y family. we divide the trip over two days and this best western is where we always stay. here's why -- the included breakfast has restaurant quality value -- the rooms overlooking the courtyard and pool give an appeal that feels like an unexpected bonus --The people that work there make you feel appreciated to have your business

This Best Western hotel Andersen's Inn is a very nice, comfortable stay for an overnight business trip, or a place to rest on a long drive. The staff is always friendly, the rooms clean, and there is usually no problem with availability. It might be a bit pricey for the basic accommodations, but it's comfortable and safe, and near gasoline, convenience stores and restaurants.

This is a comfortable and clean road side motel that has been carefully upgraded over the years. The bed is very comfortable, and there is a microwave and refrigerator in every room which we love. There is still more renovating to accomplish like new slider doors and toilets, but overall for the age of this property, it has been well taken care of. It is very convenient to have Pea Soup Andersen's right across the parking lot! Free Wi Fi and breakfast are offered.

Well, it's been a while since we stayed in Santa Nella. We used to stop there all the time, but usually stayed at the Holiday Inn that is now the Quality Inn. This was our first trip back down that way since 2010. A lot seems to have happened in only 6 years. For one thing, we are all so much older! The Navigator was craving Anderson's Pea Soup, so he suggested we stay at their Best Western so we could easily walk over to Anderson's for supper. Big mistake! Poor ol' Anderson's Inn-Best Western has seen better days! The towel racks were falling off the walls in our bathroom. The place had not been properly cleaned--I had to do it all over again with Lysol Wipes. I wasn't even certain that the sheets had been changed. I found that NOT changing sheets is the newest trick played on travelers, who are unsuspecting, and never pull back the top coverings to check that out. I've found the head & body hairs of others and blood and other bodily fluids on sheets in resort hotels, even. I found a pair of lace panties in the fancy cloths-closet at the Ritz Carlton in Pasadena. I caught our room attendant tromping all over the expensive duvet, that he'd tossed onto the floor of our hotel room at the Hyatt Regency in Lake Tahoe. I caught him red-footed! So, I reported him to the front desk. A heck of a lot of good that did--he was still on staff the next day. We'll never stay at that hotel again either. No wonder so many of rapidly aging Baby Boomers get fed up and buy themselves an RV to sleep in. We old folks can't see as well nor hear much either, but there we are trying to navigate our way down the interstates, all because we just can't abide paying good money for a bad room. Thank God, I learned how to clean rooms from my grandmother. In 1975, I worked at a motel, where we also had road-crews stay, as well as tourists. No elevators, and three flights of stairs, we chamber-maids (as we were then called) had to lug all the towels and bedding up and down those stairs, for each and every room. The good thing was I was YOUNG & STRONG, back then. The bad thing is, I now have no patience or tolerance for a poor cleaning job done on any room I pay good money to stay in. I want that room as clean as I always left the rooms I took care of! Chamber maids in 1975 had far more to do, and the motel I worked at was huge! I had more rooms assigned to my shifts than most room attendants have today. So, NO EXCUSES!!!!!!!! We will not stay at the Best Western-Anderson's Inn, located at Santa Nella, again. I'd rather camp out at the side of the road than stay in such a shabby, run-down place. Too bad. The pea soup still tastes good, even if it is way too high in salt for anyone who has ever had a heart attack. We won't be having their pea soup again either.

I've eaten at Pea Soup Andersen's many times, but never had the opportunity to stay at the adjacent Best Western. Saw a coupon in one of the travel booklets, and decided to check it out on this recent trip. Quite a nice surprise. It's right off I-5 so a bit noisy, but not bad. The room was very comfortable and would have been even better had the weather been warmer for sitting outside, as the sliding door opened to the pool area, and there were chairs on the small terrace. I would definitely stay here again.

This was our second stay at this hotel. During both stays we encountered very friendly and efficient staff. They have nice big rooms with comfortable beds. Pets are welcome and there are a couple of nice areas to walk your dog. The breakfast was average quality but the staff make it a nice experience. The internet was a bit slow.

This is an older property, but the rooms are nicely updated with granite bath counters, a desk and a very nice balcony to sit out on in the evening, opening up to the nice pool and courtyard. The room was clean and the shower was a hit with my 6'1" husband who was able to enjoy a shower head that was high enough for him to stand under!! The breakfast was the same as other BW's and was hot and good. We would stay here again and recommend it for others. The upper floors are nice and on the South side so you don't get the afternoon hot sun.

It all works. Nothing spectacular but one of the best "no surprises" places we stay. Usually here 2 or 3 time a year for the last 8 years. Rooms are clean and pleasant, property is well cared for, people are friendly and helpful.

I had passed through Santa Nella many times and always thought that if I ever had the time I would stop over night and this time through I did just that and I'm so glad I did.. The hotel is fantastic, there really isn't much more to add to that except that each and every room has a balcony or patio, which I love (I wish every hotel was set up that way). The Andersons Pea Soup Restaurant was outstanding.. I will definitely stay here again.

Santa Nella is a sweet spot on the I-5 between Northwest cities and Southern California. Hotel has ground-level rooms for ease of unloading and loading back to car. Hotel staff will do what they can to secure a ground-level room, if available. Location excellent for filling up the car and meals.

Just needed to spend one night as we drove from Aloha, Oregon on our way to San Diego. Our room was in the back across from the truck stop, but the noise from that area was minimal. Have a very nice stay. Stayed here over 35 years ago and recommended to my husband that we stay there this time on our trip. Very satisfied.

I have stayed there before and will again. It's not new but nice. The staff is very helpful and do a good job cleaning. There is a good gas station near by and food choices. But most important a Starbucks.

Our room was supposed to be an upgraded room. It was comfortable but needs more electrical outlets. Staff were excellent and beds were great. My internet dropped several times. My wife enjoyed her sleep that night and her shower the next morning.

If you are looking for a comfortable bed for the night, a good FREE breakfast, and staff that extends themselves to make your visit pleasant, stay at the Best Western Andersen's Inn, Santa Nella, CA. The beds are comfortable, room is clean, parking easy and well lit. The breakfast is generous.

This Best Western is very nice. Clean, convenient if travelling I-5. and the Andersons Pea Soup Restaurant next door is fantastic. All rooms face the garden and pool area. Stay here on our way to AZ every year.

Stopped for the night from So Oregon to LA. Reasonable rate, nice room. Older hotel but nice toon amenities, comfy bed, and big pool. Very welcoming & efficient staff, plus discount at Pea Soup Restaurant.

There aren't many places to stay on this lonely stretch of I-5. This Best Western is tops: Pros: Car is directly out our door, less than 40 feet away. There are paper towel dispensers for your windshield (or whatever) ! Keurig coffee maker; sliding glass door to patio which overlooks the pool and garden. It is serene and quiet, even tho we're close to the freeway. (Parking lot side is noisy, but it doesn't come into the room.) A/C provides white noise--some units cycle on and off and that disturbs our sleep. Refrigerator and microwave. Shower and toilet are separate from the sink/closet area, and have high windows that provide ventilation and light. From the shower, one can see the rotating windmill of Andersen's Pea Soup restaurant. Beds are comfortable. Rooms are freshly decorated: paint, carpet, wallpaper (yes, wallpaper) and draperies. Shower has a new plastic surround and is glistening white. Continental breakfast has a nice selection; you can add coconut and chocolate to your waffle and put on whipped cream...but we're going to Andersen's for pastry--just across the parking lot...and by the way, Andersen's food and service is tops! Breakfast room was thoughtfully designed, with items in three areas, so users didn't have to get in line to wait for others. People in the US like to get into lines, whether they want cereal or not... The containers had lids on hinges, so you don't have to struggle with where to put the lid. I know: this is minimal, but those little things add to a nice package! We can hear Mourning Doves cooing. They are adding a charge station for electric cars... Cons: Toilet tank float was out of adjustment, so water was too high and the excess trickled through the flush-handle hole, down the tank and onto the floor. At check-in, we thought the floor had just been mopped, because the grout between the tiles was wet. Had to use towels and bath mat until maintenance could arrive the following morning, but the floor was messy wet. There are four pillows on each bed, but all are the same firmness. I like soft, so take my pillow from home on trips. There is a bolster on each bed. Does anyone use a bolster, other than at the massage therapist? There are no spots to plug in an accessory at the desk because the two lamps use the outlet--we had to unplug one lamp to attach a laptop. The pros completely outweigh the cons; we recommend Andersen's BW.

The hotel is ideal for the traveller as it is within 5 minutes of Interstate 5. The room was clean, well presented and contained all necessary items. We have a dog and there is a river within 3 minutes to walk on. The breakfast is very basic, less than most other BWs and the breakfast room is tiny and was overcrowded.

We enjoyed our stay because the room was clean, the bed was comfortable, the staff was very friendly and their Pea Soup Restaurant was in walking distance. The hotel offers other amenities that we did not use, but would be nice for other guests that may be interested in those facilities. We were just interested in getting a good night's sleep and getting an early start the next day which made us appreciate the breakfast starting at 6:00 a.m.

This hotel has large rooms with patio or balcony. The staff is very friendly. The breakfast area is set up well and the lady working the breakfast area was extremely pleasant and did an excellent job of refilling items and keeping the area clean. I stay here every time that I am in the area.

There's not a lot of choice on southern I-5, but Best Western has most of it covered. The Best Western Anderson was the best of them so far. We make this trip quite often and will always shoot for the Best Western Anderson in Santa Nella as our stopping point on our way to the Mojave.

Staggeringly tired after 12 hours driving, we decided to stop here for the night. We are BW rewards members and often stay at this brand. They are usually clean, comfortable and well maintained. Not this dump. The price was a shocking $135..(About $ 170 Canadian) However we were just too tired and hot to keep looking. The pool looked inviting so we took our key to the two queen bed room. Sidestepping a large pile of dog poo, we opened the door to a single queen size bed. Back to the office where the "Assistant Manager" gave us an eyeroll and a scowl - grumbling about having to do paperwork to give us a different room, even though we had actually paid for two beds. She must have decided to punish us by giving us the worst room in the place. The room was shabby with stained carpet, a view of a wall, devoid of light.. This is, basically, a trucker stop. We had a roomfull of them next door and they were having a party with their friends. Drinking, smoking pot and shouting. We asked if this would go on all night and were told they "were regular customers" and would be quiet soon. We somehow got the impression that if they decided to party all night, nothing would be done. Well, it was still about 85 outside, so a swim before dinner seemed a good idea. There was scene of crime tape all around the sparking water- back to the office to be told the pool was closed. This had not been disclosed at check in. Back to the dark, shabby, none too clean room with the roaring noise of parked trailer trucks that was so intense the floor was vibrating, the shouting party next door we decided we couldn't stay here. Back to the office to check out and request a refund. We had been there less than an hour. We won't find out if they actually credited us the outrageous charge until we get our credit card statement. Avoid this ancient dump. There are better places for less money nearby.

Kay7788, General Manager at BEST WESTERN Andersen's Inn, responded to this review
I was able to watch the whole process on our surveillance camera. You did request two beds at the AAA rate of 98.99 plus tax plus our $20.00 non refundable pet deposit as you were traveling with your pet. When you heard the price you changed your mind to a single bed, but when you heard the price is only 5 dollars and some change cheaper you went back to wanting two beds. My front desk agent did put you in a room with a single king bed, and when you came back to tell her she made a mistake, she did apologize, as she should. I did not see any eye rolling or complaining about doing extra paperwork. Although no one specifically stated the pool was out of order, there was a big sign posted at the front desk that it was closed for the deck remodel, and it is posted on our site at bestwestern.com. The caution tape around it was for everyone's safety until the security fence could be installed. Yes we do have a lot of commercial drivers that stay with us because our rooms are clean, we are conveniently located off interstate 5 and we have truck parking. The trucks you were hearing were probably from the truck stop that is next door to us. The night you stayed with us we had an unusually high number of pets because there was a dog show in town, so it was very difficult to find a room to accommodate you and your pet, but we did the best we could. You checked in at almost 6 pm, changed rooms shortly after and checked out at 7:30, leaving me with a dirty room that I could not rent for the night because it was too noisy for you to stay. There is no noise ordinance until 10 pm here, so you really never gave it a chance, but regardless, of course we did not charge you.

Good location, right off the freeway, next to restaurants, truck stops. Rooms are good, truck parking. I am glad they are remodeling the appearance of the hotel. Staff are very friendly. I'm staying there once a week.

On the road again traveling. We were very pleased with this hotel. They are doing some upgrades to this location but it did not effect our stay in any way. Beautiful location and great food close to hotel. Easy I-5 access.

Walked into the room and felt very comfortable and it was very clean, looked great smelled good. I enjoyed it from the time I walked in to the time I departed! Great breakfast available in the morning!

I had a pleasant stay and loved the room size. I was happy to have my dogs in the room and felt very comfortable. The grassy area was very nice just outside my room and the dogs enjoyed it .. travelling with dogs in competition is difficult sometimes as a lot of hotels do not understand there are responsible dog owners who have dogs that behave themselves in the rooms. Thank you for trusting responsible dog owners to have their dogs in the room with them and providing a lovely room with all the amenties

The staff is very friendly at this hotel but the room was dirty. The mattress is on a sheet of plywood. Where the headboard area is located.....huge dust bunnies and candy wrappers were on the floor. I also took a picture of a bug crawling up the wallpaper. A motel will age with time but there is no excuse for a dirty room. I complained to the front desk, they took $15.00 off my bill but I won't stay here again. Our room was next to the truck stop area so if you don't have the fan on....you're going to get some noise. My advice: Stay at the Quality Inn across the street, it was perfect!

Kay7788, General Manager at BEST WESTERN Andersen's Inn, responded to this review
I can certainly understand your frustration, and I assure you this room was an exception, not the norm. We pride ourselves on the excellent job our housekeepers do to provide a clean room for our guests. We are all just people trying to do our best, but sometimes things get missed. This room was rented for an extended stay and was missed on our deep cleaning schedule then rented to you. We do apologize for not exceeding your expectations and wish you the best. Darla Davis

This location is has a very dingy parking area which gets tracked around related to the MANY trucks and traffic going through there. The room was acceptably clean. We were disappointed in Andersen's Pea Soup last visit, so did not try it again. We did appreciate that there are more choices of other places to eat near by now. Just ok if this is a convenient stop on the way up or down I5.

Great motel. Lots of restaurants nearby. Quiet off highway area. Great for walking pets and walking in general after a long days drive. I have stayed at this best Western many times in the past and had never had a bad experience.

Ok hotel with lots of parking for big trucks. they offer a discount rate for CDL drivers. However, the carpet in the room was filthy and the property in general needs a face lift and some TLC. The restaurant on property is excellent. Yummy split pea soup.

This site is good for the price. Bed was great. Need a little updating. They were working on the outside landscaping and grounds. A lot of truckers because of great parking. My only dislike was the carpet needed shampooed. The room otherwise was very clean and comfortable.

Friendly and courteous staff, free hot breakfast with sausage, eggs and cinnamon french toast. Pet-friendly rooms downstairs. Non-pet friendly rooms on second level. No elevators, two-story. Bed was comfortable, room was clean and quiet.

An older hotel that has been remodeled, bed very comfortable with a complimentary hot breakfast. Felt safe in the area. Did not try the restaurant. Staff very friendly and helpful. All the first floor rooms are pet friendly and there is no elevator, so not as convenient if you can't be a a pet friendly room.

Nothing special here but sometimes clean and comfortable has to be enough. The staff was very nice here. Would stay again if passing through. Nice that Anderson's Split Pea Soup Restaurant is on the same property. Not a lot of places to eat here so was convenient to just walk next door.

It is located to a famous restaurant known for having great pea soup. Loved both the hotel and restaurant. After a stressful afternoon of traffic on I-5 between Santa Nella and LA this was a welcome place to stay.

Pool is 80*. Anderson's Split Pea is right next door. You have to try the meatloaf dinner. I was impressed that they had Anchor Brewing Co.'s Anchor Steam on tap. The hotel is located in a city on the 5 and Pacheco Pass, the road over to Gilroy, Ca. and 101. I can't leave out the fact that there is also an "In and Out Burger" restaurant just down the street over the bridge on the other side of the 5.

We were only at hotel for one night but it had nice staff and restaurant near by. The bathrooms needed updating especially needed heater. The breakfast was good and included in price. The restaurant was Anderson's and staff attentive and service very good. Had a nice gift shop and food shop.

On a return trip to Oregon I made the mistake of choosing this S.hole! My wife said no but I thought Best Western ,why not? Well..... She was right. .. I think they used this "motel" in MANY very early trucker movies!!! I can put up with some expected things but NOTHING could have prepared me for this place! Stinky,run down,bullet hole looking things in the ceiling,etc... Just wait 20 minutes longer going North and enjoy the Best Western Plus in Patterson Ca.

We have stayed here many times and never had a bad experience. It is an older structure but well kept up and clean. It also breaks up the monotony of the I 5 highway. The restaurant next door (Pea Soup Andersen's) is a definite plus, a very good menu.

Bathtub caulking was cracked. One floor lamp had a broken shade the other no light bulb. Sheets are see-through. Night attendent never looked up from her magazine when I walked in to look for a spoon. Trash piled up outside hallway on east end. Plenty of workers hanging in halls shooting the breeze with each other. No security visable on grounds but plenty of wanderers from adjacent truck stop cruising the halls and parking lot. I've stayed in plenty of nice Best Western hotels but this one gave me the creeps. Once your in the room, it's best not to come out. We'll never stay here again no matter how desperate. The place needs some security gates, staff training, a deep cleaning and a remodel sooner than later.

After an exhausting day of driving, it was a pleasure to find this extraordinarily accommodating Best Western. Of all our choices, the Best Western was tops, hands down. We would choose it again if we were driving in that direction and needed a stop over. Thank you, Best Western.

Deceiving not part of Anderson's Split Pea quality. I would not recommend this place if you have a choice. We were tired and thought this would be good and associated it with the Windmill ha ha! Go up the street to a newer place.

Having stayed at this property many times in the past I was disappointed this time. The room had a bad odor. The carpet needed to be vacuumed. The internet password did not work. The TV reception was poor due to a bad cable. The sliding door jam was broken. The value was diminished by these factors.

I was extremely satisfied with my stay. The bed was lovely to look at and extremely comfortable. The down bed spread and the four fluffy pillows along with an extra blanket and body pillow was heavenly.

This is a very good hotel for a few nights stay. It's conveniently located off Hwy 5 and Hwy 152, and next to Pea Soup Anderson's. Other services (gas, convenience stores, etc.) are nearby. The staff is pleasant, check in and out quick, and the room is adequate.

A good stopping place on Interstate Hwy 5. The hotel was very clean with a very pleasant, accommodating staff. The breakfast more than adequate and nicely arranged. Coffee was good! A better-than-expected quality, and swift service restaurant is connected with Anderson's, Gas prices at this exit are usually the best around for many miles. We always plan to stop at this exit for all our travel needs when traveling on I-5.

The hotel is fine, average, but the damned A/C unit was too loud to sleep through. The rooms are bland, standard highway Hotel. I would have expected the rooms to be charming, based on the Pea Soup Anderson's brand The restaurant is ok, but no place to order a steak, which is odd, since the chain originates in Buellton home of the Hitching Post, and Santa Maria style barbecue. Apparently no one from their management has ever walked over to the Hitching Post and eaten a good steak.

The hotel is well located for travel through CA, which is why we stopped. Easy on and off of the freeway, close to gas stations. However, it is an older property, and the check in staff was quite rude, although we were booking 3 rooms. The room was comfortable, with an eyebrow window in the bathroom. The breakfast was good, with real scrambled eggs with ham and cheese, waffles, fresh fruit, cereals, Danish and good coffee. We would stay again because of the location and breakfast.

This town is midpoint to my destination and I always enjoy stopping to rest. The front staff very efficient. I have stopped when having our dog. Great room overall for the price! They have a great breakfast...love the waffles!

Pleasant environment thus hd a good sleep w/excellent bkft nicely done to start one's day. Make sure to request for a room away fm the frwy. Bring yr swimwear to enjoy a great pool right in the middle of this property. Big yard for children to play and hv a great time.