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Vorteilscode

Best Western Plus Hotel The Inn at St. Albert, Saint Albert

4.5/5  - basé sur 508 notations.
460 Saint Albert Trail, T8N 5J9, Saint Albert, Canada - Karte ansehen

Willkommen im preisgekrönten Best Western Plus® The Inn at St. Albert!Dieses Hotel in St. Albert ist bei Geschäftsreisenden beliebt und bietet Tagungsräumlichkeiten für bis zu 40 Personen bei Konferenzen, Produkteinführungen, Schulungen und mehr. Es ist jedoch nicht alles Business – auch ein beheizter Salzwasser-Innenpool, ein Wannen-Whirlpool und ein durchgehend geöffnetes Fitnessstudio gehören zum Angebot. Bei TripAdvisor® steht dieses Hotel in St. Albert auf Platz 1 für die Region, und 2015 wurde die Anlage als „Travelers Choice Winner for Families“ ausgezeichnet. Mit seiner günstigen Lage am St. Albert Trail, nur wenige Minuten vom Anthony Henday Drive und Yellowhead Trail entfernt, ist es die perfekte Wahl für Naturliebhaber. Nur wenige Minuten von Servus Credit Union Recreational Center entfernt und in der Nähe aller Top-Attraktionen von Alberta. Von Medizintourismus zum Sturgeon Hospital bis zu Firmensitzen – der Standort ist entscheidend für eine angenehme Reise. Genießen Sie ein kostenloses warmes Deluxe-Frühstück mit täglich wechselndem Buffet. Frisch zubereitete Waffeln, Eier, Speck, Würstchen und frisch gebackene Muffins sind die Favoriten unserer Gäste. Die St. Albert Centre Mall liegt direkt gegenüber und die Lage am St. Albert Trail bedeutet Zugang zu endlosen Einkaufsmöglichkeiten, Restaurants und Freizeitaktivitäten wie Bowling. Vom Arden Theatre bis zum jährlichen International Children's Festival und Rainmaker Rodeo gibt es immer etwas Spannendes zu erleben. Besuchen Sie das Fire & Ice Festival oder den Servus Credit Union Place, ein modernes Fitness- und Wellnesscenter, das größte seiner Art im Westen von Kanada. Viele lokale Sportturniere finden hier statt. Außerdem ist unser Hotel in St. Albert 15 Minuten entferntvon der Militärbasis der kanadischen Truppen in Edmonton, sodass sich Arbeit und Vergnügen leicht miteinander verknüpfen lassen. Alle Zimmer sind ausgestattet mit Mikrowelle, Kühlschrank und kostenlosem High-Speed-Internet (drahtlos und per Kabelanschluss). Buchen Sie noch heute Ihren nächsten Aufenthalt!

Best Western Plus

Hotel The Inn at St. Albert

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Traveler's Choice
 
Gebildet aus de 508 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
330
Sehr gut
137
Befriedigend
26
Mangelhaft
6
Ungenügend
9
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
12
Alleinreisende Alleinreisende
21
Familie Familie
205
Geschäftlich Geschäftlich
95
Geschäfts-<br>reisende Geschäfts-
reisende
153
Geschäftsleute Geschäftsleute
100
Geschäftsreisende Geschäftsreisende
113
Paare Paare
84
Reisen mit Freunden Reisen mit Freunden
28
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Really nice place to stay. "

4
27/06/2018

Right from the start Best Western was helpful in arranging our room near the elevator and went out of the way to book our next stay at Leduc. Maybe more Vegan ?? options for breakfast would be a nice touch. Super-awesome stay though, thank you so much.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi xie420! Thank you for all of your kind comments about our property! We're happy you enjoyed your stay with us. I appreciate your comments about breakfast. We are always looking for new ways to improve. We hope we can welcome you back again soon.

"The ONLY place to stay in St. Albert"

5
19/06/2018

This hotel is PERFECT! I've stayed at several properties in St. Albert, and have paid the lowest rates, and the highest rates. The Best Western Plus the Inn at St. Albert provided the best value overall! The staff was so friendly it felt like home as soon as I walked through the doors. The hotel is perfectly maintained, and clean (which is so important), and the rooms are spacious and modern, while still comfortable and homey. I will never stay anywhere else.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Jenny! Wow! Thank you so much for leaving such a wonderful review for our property, and our team! We were so happy to welcome you to our property. We're happy you felt like you were at home during your stay with us. We hope that we get to welcome you back again in the future.

"People curious food good. Room clean"

5
18/06/2018

Excellent conditions and friendly staff. Enjoyed our stay. Had a nice room king size bed and very comfortable. Room size was very large That's enough to say everything was fine We will return again in the future

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi carolbV2555KY, Thank you so much for taking the time to share your experience with us. My team and I are happy to learn that you enjoyed your stay with us, and hope we get to welcome you back again soon. Have a great summer!

"Great Stay"

5
18/06/2018

Has to be one of the best Hotels I have stayed in a long time, so refreshing. It was clean, beautiful, excellent staff from check in to check out. without a doubt a great Hotel. I thank you all for making my stay stress free and fun.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi dannyplummer2018, Wow! Thank you so much for taking the time to leave such a fantastic review. My team and I are so grateful that you had such a great experience with us. We're glad we were able to make your stay stress free and fun. We hope we have another opportunity to welcome you back again soon. Enjoy your summer!

"Very clean and friendly"

5
08/06/2018

We had a great time. Room was very clean every day. Breakfast selection was fresh with great choices. Staff was helpful and pleasant. Pool and hot tub was always clean with towels available. The fresh cookies and fruit at the front desk was a nice surprise.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi, Terry! We're so happy to hear that you enjoyed your stay with us! We're glad you enjoyed our amenities such as the breakfast and pool area. We hope we are able to welcome you back in the future. Enjoy your summer!

"Great place to stay!"

5
08/06/2018

We stayed here when we were in the city for a softball tournament. The rooms are spacious, the beds are comfy and the breakfast was outstanding! The staff gave us a small room off the breakfast room on Saturday afternoon so we could have a team pizza meal and again that evening so we could visit and finish off the pizza! They even stored the left over pizza for us. The staff were very friendly!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Darla! Thank you so much for sharing your experience with us! We were so happy to be able to accommodate your team. We hope they did well at their games! Please let us know if we can accommodate you or your team again in the future. Enjoy your summer, and good luck on future games!

"Best Best Western I have ever stayed in"

5
25/05/2018

I have become a fan of the Best Western Brand and chose this hotel chain whenever possible. The Best Western Plus in St Albert is the standard that I compare all other hotels to. The staff is always friendly. This last trip, I arrived late after a full day's work and a 5 hour drive. Samar opened the hot tub after hours so I could relax a little before I went to bed. Thank you, it really helped remove the road trip from my mind and body.

Tyson G, Director of Operations at Best Western Plus The Inn at St. Albert, responded to this review
Thank you so much, Robyn K for being our guest and for your raving review! Samar was so excited to see today you mentioned her by name and that she had such a positive impact on your stay. We are extremely proud to be your benchmark when visiting other hotels and we sincerely appreciate your loyalty to our hotel and our brand. We look forward to helping you relax during your next trip to St. Albert.

"Good if you are looking to stay in St Albert"

3
23/05/2018

Hotel is nice, clean, well decorated and the staff is friendly. Right beside a Tim's, Wendy's and 7 Eleven which is super handy. Right off highway 2 which is super handy. Make sure you put out your Do No Disturb Sign if you want to sleep past 9am!

Tyson G, Director of Operations at Best Western Plus The Inn at St. Albert, responded to this review
Thank you, 400richeller for being our guest and for your compliments to our team and our commitment to cleanliness and providing a great experience. Again, on behalf of the entire team, we apologize housekeeping was a little proactive in attempt to clean your room. The room attendant did see someone leave the room and was hoping to surpass your expectations by having the room cleaned before expected, but we apologize this attempt did not work out as hoped. We appreciate your understanding and this opportunity to better serve our guests. We look forward to your next visit.

"Disappointed this year"

3
14/05/2018

Friday night (May 11, 2018) the front desk was left unattended for at least 20 minutes. Calls to the number indicated on the sign at the front desk went unanswered. The pool had run out of towels and no one was there to supply more. The waffle mix ran out Sunday morning and was not replaced. The pool was closed Friday, May 11, 2018 during the day when guests wished to use it and the hot tub was closed Sunday, May 13, 2018 when guests wished to use it. I would recommend doing pool maintenance when the pool is closed not when the pool should be open for guests to enjoy especially when it is the major amenity of the hotel.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi crstrand, On behalf of our entire team, we would like to apologize for not meeting your expectations. At times our front desk team is required to leave the desk to attend to other guests. While I do understand your concerns regarding pool maintenance, this was done for guests safety. This is not something we can change, as public health and safety is a main priority of ours. Chemicals needed to be added as early that morning we received a large bather load, resulting in adding additional chemicals. Again, I do understand that it can be frustrating when the pool is closed for 30 minutes, but this was done for your own safety. If I can be of any assistance, please do not hesitate to contact me directly.

"Friendly staff, ok hotel"

3
14/05/2018

The staff at this hotel were all amazing. But the fact that there is only one elevator for 4 floors made it a terrible experience to get up and down from your room. We were there during a dance competition so there was always stuff you needed to carry back and forth. The king size bed in our suite was one of the most uncomfortable, cheapest mattresses I've ever slept on in my life. The blanket that was on the hide a bed was old and felt like sandpaper I honestly can't believe they left it on the bed for someone to see it should go to a dog shelter not a hotel room where you're paying $150 a night. Due to the fact there are many other hotels around the Edmonton area I would not stay here again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi nicolekY4781DS, On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay with us. We do appreciate you sharing your experience with us, as we can use this as a training opportunity to improve for our future guests. I'm very happy to share with you that we are currently on a mattress replacement program, and have had a mattress audit completed to ensure we are replacing mattresses as needed. The fleece blankets you are referring to are placed on the pull out sofa's, as full duvets do not fit when the sofa is folded out. Our team would have been more than happy to provide you with an additional duvet should you have requested. We hope that we will have another chance to surpass your expectations in the future. Please do not hesitate to contact us at any time.

"Enjoyed our Stay"

4
12/05/2018

Arrived for the Cheremosh Ukrainian Dance Festival. First the Breakfast is wonderful especially if you have family that requires eating Gluten free. There had to be 8 selections or more to choose from

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi O4820UZchrisb, Thank you so much for taking the time to share your experience with us! We had such a great time welcoming everyone to St. Albert for the Ukrainian Dance Festival! We hope that we get to welcome you back again next year.

"Excellent stay, wonderful staff"

5
09/05/2018

I would recommend Best Western Plus in Saint Albert to all families, pet owners and business professionals. The staff were happy and helpful, breakfast had many options including gluten free. Beds were comfortable and there was no amount of noise even in the pet friendly area. Overall and excellent quality service.

"Fantastic!"

5
03/05/2018

I honestly enjoyed everything about my stay. I spent 3 nights. The staff were friendly. The hotel was very clean. Breakfast was good (hot breakfast) plenty of selection. The pool and hot tub were nice. The water in the pool was warm making it much more enjoyable! If I ever find myself in St Albert again I will absolutely be staying here.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi ADWT2008, On behalf of our entire team, thank you so much for sharing your experience with us! We're so happy to hear that enjoyed everything, from the breakfast to our salt water pool and hot tub. We look forward to welcoming you back whenever you are in the St. Albert are again.

"Nice and New!"

5
03/05/2018

Stayed here on business for 2 nights and arrived to an excellent reception. Complimentary upgrade to a fourth floor king suite with living room instead of a ground floor accessible room they had me in. Nice large complimentary breakfast room, large open free parking, excellent fast free wifi. Great pool, hot tub and gym area too. Walking to good restaurants and mall near by. Worth the extra money to stay here. Glad I did. Thank you!!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Webb! Thank you so much for the fantastic feedback! My team and I really appreciate all of your kind comments, and we're glad you enjoyed your complimentary upgrade. I'm happy to hear that you enjoyed our wifi, as we recently have upgraded to Telus Fibre Optik! We hope to see you again soon when you're in the area.

"Love this hotel"

5
02/05/2018

We love everything about this hotel and the staff the rooms are beautiful love the pool and hot tub love how helpful the staff is the breakfast is really good and if at all possible this is the only hotel that we stay in when we go to Edmonton

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi, dorinoble45! We're so happy to hear you and your family enjoyed your recent stay with us! My team and I are so grateful for your comments, and we're glad you were able to enjoy our amenities that we have to offer. We hope to see you again soon!

"Very nice hotel"

4
29/04/2018

Clean, comfortable, modern room with free wifi. The staff were friendly and helpful. The breakfast was nice and included lots of hot and cold options. My kids loved the pool. The location is convenient as well.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi, 4LuvOFood Thank you for sharing your experience with us! We're glad you enjoyed our complimentary hot deluxe breakfast! We're glad your kids enjoyed the pool as well! We hope we can welcome you and your family back soon to enjoy our amenities.

"Friendly, Helpful Staff"

5
28/04/2018

Staff were amazing. I needed to make several requests during the course of my stay and they went above and beyond. Clean, very quiet rooms; good breakfast selection; plenty of parking, easy to get in and out of. Good selection of restaurants nearby.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi tpowerson! Thank you so much for taking the time to leave us such a great review! My team and I are so happy you enjoyed your stay with us, and we look forward to seeing you in the future. If you ever feel there is something we can do to improve, please let us know.

"Very nice"

4
26/04/2018

Very happy with this choice. Great room, excellent breakfast offerings, clean, quiet and well situated next to Tim Hortons and Wendy's for quick food. Room was not very comfortable however without anywhere to sit or relax except the bed. Friendly helpful staff made this stay enjoyable.

"very pleasant and care free"

5
31/03/2018

we love how great this hotel is . Every thing runs like a well oiled clock. very relaxing and welcoming. It's location is perfect for a run into the city for some major shopping and yet just a scoot back into this wonderful town to grab supper and enjoy the nightlife.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi ccurlew, Thank you for taking the time to share your feedback! We're glad you enjoyed our property, as well as the location! We hope to welcome you back when you are ever in the area.

"Great place to stay in St. Albert "

5
27/03/2018

Excellent hotel - very friendly staff. Very clean. Only complaint - pillow to big - but should have asked for a different one because when I did mention it at checkout they had others available!! Breakfast buffet is one of the best we've had - would definitely stay again. Thanks for a great stay!!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi skfamily! Thank you so much for taking the time to share your experience with us! We're so happy to hear that you enjoyed our breakfast! We hope to welcome you back again soon.

"Hockey"

4
19/03/2018

Everything in the main room and washroom was neat and tidy. Staff was friendly and helpful. Outside was appealing as well. Pool was neat and tidy as well. There was lots of options for the breakfast in the morning

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi nyland2018, Thank you for taking the time to share your experience with us on Tripadvisor. We're happy to hear that you enjoyed our salt water pool and hot tub, as well as the breakfast. I will be sure to share your feedback with the rest of our team. We hope to see you again in the future!

"Great stay"

5
17/03/2018

Fantastic experience at this hotel. Room was clean, comfortable and large. Separate sitting room from bedroom. All the amenities. Breakfast was large selection and very good. Very very friendly staff!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
H ipeggyklassen1962, Thank you so much for the fantastic feedback! We love receiving feedback from our guests, as we use this to improve for future guests coming to St. Albert. We're glad you enjoyed breakfast, our team looks forward to welcoming you back again in the future.

"Excellent Hotel and Staff"

5
04/03/2018

Wonderful hotel in St Albert. We enjoyed our stay very much. Great breakfast with lots of gluten free options. The rooms are large, tasteful decor and very clean. Customer service was excellent. The pool was closed but that was reflected in rates this weekend and the workout room was a nice size. And the sofa bed was actually comfortable. The location was handy to most of the things we were doing in St. Albert. One complaint and I did not take a star off for it. We had a king bed studio , the king bed was rock hard and not very comfortable. Would probably try a queen bed next time and hope it was better

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi joannj403! Thank you so much for taking the time to share your experience with us! We're so happy to learn that you enjoyed our breakfast, as well as our other amenities. I'm happy to share that the pool is up and running! Hopefully we get to welcome you back again soon so you can enjoy our salt water pool and hot tub. I appreciate you sharing the feedback regarding the bed. We are currently in the process of replacing the mattresses, so we will ensure that the room you stayed in is prioritized. We hope to see you again soon!

"Great place to stay in St Albert!"

5
05/02/2018

New hotel with lots to offer! Breakfast was impressive, lots of options. Rooms are spacious, clean, tasteful decor, and the beds are comfortable. Location of the hotel is perfect. Walking distance to various restaurants, shops and gyms!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Carla! Thank you so much for sharing your experience with us! We're so happy that you enjoyed your stay, and breakfast as well! We really appreciate all of your kind comments, and hope we have the opportunity to welcome you back again in the future! Please do not hesitate to contact us for any questions or concerns, or additional feedback.

"Not the same"

2
04/02/2018

We stayed here about 6 years ago. At that time it was fairly new & very clean... now it is somewhat rundown. Our room had a extremely dirty carpet, you couldn't go barefoot, we got dirt in the bed going barefoot. We will never stay here again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi 1Luxurytraveler, Thank you for taking the time to share your feedback with us. On behalf of our entire team, we would like to apologize for not exceeding your expectations. As part of our service promise "If something is not meeting your expectations, please let us know. We want to make it right." We would have loved the opportunity to resolve any issues that had occurred during your stay with us, to ensure you are leaving satisfied. If you are able to contact me directly to discuss further, it would be greatly appreciated as we do not have any contact information for you. Thank you again for choosing to stay with us, I look forward to discussing further. Jarred Lusk General Manager 780-470-3800

"Wonderful stay. Felt like home"

5
04/02/2018

This hotel is as cute as can be. Comfortable room. Excellent staff. Other than 40 Cm of snow it was amazing. Highly recommend this property. The staff was exceptional and they accommodated an early check in so I could begin a business call. Thank you for a wonderful stay

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Kelly! Thank you so much for sharing your experience! We loved having you stay with us, even despite all of the snow we ended up getting! Hopefully during your next visit it will be a bit warmer! We're so happy you enjoyed your stay with us, and we look forward to welcoming you back again soon!

"Good place "

4
21/01/2018

Nice location with amenities close by like Tim's and 7-11 and restaurants and bars across the highway so location is really good. Free breakfast is what it is, the same everywhere mostly I only do coffee and the oatmeal so not a huge thing for me. Rooms were very clean and good size, AC didn't work great on this trip, I know it's winter but room was a touch hot and AC would only stay on for like 30 seconds at a time for some reason. All in all a real good place.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Chug48, Thank you for taking the time to share your experience with us! We're happy to learn that you enjoyed the amenities around us. We appreciate you letting us know the issues with your PTAC unit. We have since then resolved the issue, thanks to your feedback! We hope we're able to welcome you back again soon!

"Excellent stay"

4
08/01/2018

Stayed at this hotel with the recommendation of a friend to attend a function. We found it close to many restaurants and shopping. The rooms were spacious and comfortable,staff is friendly and accommodating,slow elevators

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Sunprinces32 Thank you for taking the time to leave us a review. We greatly appreciate your feedback, and hope to welcome you back in the future. If you have any additional feedback on how we can improve your score from a four to a five, it would be greatly appreciated!

"amazing stay!!"

5
08/01/2018

The staff was amazing, knowledgeable and so helpful. The beds and rooms were very comfortable felt like being at home. The complimentary breakfast was great as well food was hot and tasty and many options to choose from. I would stay again!!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi jasmineh877. Thanks for sharing your experience with us. We really appreciate you taking the time to share your feedback. We hope you can come back soon and enjoy our breakfast again! If there is anything we can do, please do not hesitate to reach out.

"Ask for Samuel"

5
08/01/2018

We stayed here as a group and from the day we booked to checking in and during our stay, I was very impressed with Samuel. He made our whole experience great. The hotel is super close to all amenities by walking. Clean and comfort exceeded my expectations. Would definitely recommend and stay here anytime I'm in St.Albert. Thanks for a great stay and remember to ask for Samuel ??

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Cindy! Wow! What a great review to read. Thank you so much for sharing your experience with us, and for your kind words about Samuel! He is a key member to our team, and is always going above and beyond for our guests! We hope to welcome you back again soon!

"Above & Beyond Service"

5
02/01/2018

I recently stayed at this hotel for my daughter's birthday party. A colleague of mine, got me in touch with the Operations Manager, Tyson and immediately the exceptional service began. I was greeted, via convenient emails, by Jarred and Tyson to arrange my stay. When I arrived at the hotel I was warmly greeted by Samuel, then shortly after Tyson had came to the front desk for another warm greeting. Tyson then also introduced me to Jarred - wonderful, now I know who I have been speaking with. I was quickly ushered to my suite, where I thought I was expecting something different (completely my fault, and not the hotel manager/ staff) and Tyson quickly showed me 2 other suites that I could choose for my liking. I had to run out to pick up some surprises for my daughter and when I came back they had left a sweet little gift on the bed for her. After that, the amazing service - both comforting friendly and professional, continued. I will happily stay at this hotel any time I may require in St. Albert or surrounding hotel. The only downfall was that I was not aware that the hotel did not have a restaurant; however, they do serve a delicious hot breakfast. But again, that was my fault for not doing research on the facility before my stay...and St. Albert has enormous choices for delivery that it worked out beautifully. Thank you Tyson, Samual, Jarred and the staff for a fun-filled stay!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Bobbee! Thank you so much for taking the time to share your experience with us! It was so great to finally meet in person. We're happy to learn that you and your daughter enjoyed your stay with us! We hope that we get to have you and your daughter stay with us again in the future. Please do not hesitate to reach out to us if need be.

"Clean rooms"

5
02/01/2018

Good rooms, just run your shower before hand for about 15 mins to get hot water. Breakfast room is spacious and ok. A few more vegan options would have been nice. Front desk staff where very curtious and friendly.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 158candace, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. During your stay, we did experience a hot water issue, but I'm happy to share that it has since then been resolved. We hope to see you again soon!

"Good value"

5
28/12/2017

I liked the hotel and location, even though my business was in Edmonton, it was very convenient. The staff were very helpful. The hotel is clean and well appointed and the breakfast is great. One of the better Best Western hotels in the Edmonton area.

"Best choice of hotels at St. Albert"

5
27/12/2017

We stayed at this hotel for the very first time & regret that why have we not stayed here earlier, we were deprived of the kind of excellent professional services offered by BW St. Albert during our earlier hotel experiences which we have enjoyed if we would have considered to stay at BW St. Albert earlier.

"Staying at old faithful"

5
20/12/2017

For some reason, each time we go there we are greeted by Samuel at the check-in desk. Samuel always takes extra care of looking after us so well. He never hesitates to use French to communicate and this is so appreciated. The rooms are clean, practical and the hotel is well situated to allow us to leave the car at the hotel and walk to many choices of restaurants and bars.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi HPerreault! Thank you so much for taking the time to share your experience with us! We always love it when you come visit! Samuel is such a key member to our team, and is always going above and beyond for our guests (In french, and in English! ) We greatly appreciate your feedback, and can't wait to welcome you back again soon!

"Great breakfast buffet "

5
20/12/2017

This hotel was clean, and the staff were friendly. The rooms were nice and had great pillows. The free breakfast buffet in the morning was a great bonus! There is also a Tim Hortons right next door and restaurants and shopping nearby.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Loao, Thank you for taking the time to share your feedback with us on Trip Advisor! We're so happy to learn that you enjoyed our breakfast! If you have any ideas on how we could improve even more, it would be greatly appreciated! We hope to see you again soon.

"Business Stay"

5
17/12/2017

I came in late and it looks great and nice and quiet area even though its right on main street. Right beside Tim Horton and Wendy's for quick food. Breakfast at the hotel had the biggest selection and it was very good

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi I3320TBmikew! Thank you for sharing your experience with us. We're happy to learn that you enjoyed your stay, as well as the amenities in the hotel, and surrounding area! We hope that we'll get to welcome you back again soon!

"Great hotel"

5
08/12/2017

This is a great little hotel on the outer edge of Edmonton. If you need a place to stay in Edmonton it's not as expensive as in town. Worth the commute to town and save some money on the hotel. I usually only stay at Best Western Plus then you always know you're getting decent comforts of home.

"Always a pleasure"

5
06/12/2017

Lovely clean friendly hotel with great staff throughout every department. Always stay here when I can because of the staff and room conditions. Best hotel in St Albert for sure and the choice of breakfast is fantastic....what ever your needs are they have it.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Robert! Thank you so much for sharing your experience with us! We always appreciate receiving our guests feedback regarding their stays with us. We're happy to learn that you enjoyed our breakfast! If there is any recommendations on how to improve, please let us know. We look forward to welcoming you in the future. Happy Holidays! :)

"xmas party"

5
04/12/2017

Stayed here for an Xmas party we were going to Nice hotel with very friendly helpful staff. The room was very comfortable with good climate control good pool etc very nice home from home feeling Central location near to shops restaurants etc

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi, 786glennh! Thank you for taking the time to share your feedback with us! We greatly appreciate all of your comments regarding your recent stay in St. Albert! We're happy that St. Albert felt like home for you, even though it can be difficult to compete with the comforts of your own home. If there is anything we can assist with, please do not hesitate to contact us. We look forward to welcoming you back in the future.

"Incredible hotel and staff!"

5
30/11/2017

Stayed one night and was blown away by everything at this property. Chelsea at front desk is outstanding! Incredibly welcoming, fantastic personality and so helpful! The whole hotel is immaculate, the breakfast was delicious and the lady in charge of breakfast was so sweet as well. Comfy quiet rooms and again, spotlessly clean. The only minor complaint I would have is that the lights in the pool/hot tub area are WAY too bright. Went in for a relaxing dip before bed and couldn't stay in - actually hurt my eyes. Will definitely be back and highly recommend staying here if you're in the area! Thank you!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Thank you for taking the time to leave us a review on Tripadvisor! We greatly appreciate all of your feedback! Thank you for your kind words about Chelsi and Mijung! They are both key members to our team, and are both always going above and beyond for our guests! We can't wait to welcome you back to our property again! Happy Holidays!

"Awesome staff/hotel/trip"

5
28/11/2017

Very impressed service with an actual smile staff were helpful an thoroughly enjoyed their jobs they really helped out in so many ways very appreciative of a business that takes that extra step thank you

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi D5965UXheathers! Thank you very much for taking the time to share you experience with us! We love receiving feedback, especially regarding smiles throughout the property! My team and I are so happy to learn that we had such a positive impact on your stay with us. We hope that we get to welcome you back in the future! :)

"Great place for families"

5
24/11/2017

Clean, cozy and comfortable, was easy to get to and close enough to everything. Service was great as well, front desk staff was very friendly, knowledgeable and helpful. Really enjoyed our stay. Salt water pool was a hit with the kids and continental breakfast was good too.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear northgrrl, Thank you for taking time out of your busy day to leave us your feedback! We greatly appreciate all of your kind comments! We're happy to learn that the kids enjoyed our salt water pool and hot tub! We hope that we get the chance to welcome you back to our property in the future! :)

"Stay was great"

5
22/11/2017

Our stay at he Best western in St. Albert was great. The room was clean, linen fresh and the breakfast in the morning was delicious. We never have any issues when we book at this hotel. It is the perfect location for us as well.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Michelle! Thank you so much for taking the time to leave us a review on Tripadivsor! We're so happy that you enjoyed your stay with us! We greatly appreciate your loyalty with our property, as well as the brand! If there is anything we can do to improve, we'd love to receive more feedback! Please do not hesitate to contact myself directly.

"Great Stay"

5
20/11/2017

I had a great experience staying at this hotel. The location is good for my business needs. My room met all my expectations. I have stayed here many times and each time is great. Would highly recommend to others.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear tammyj773, Thank you for taking the time to leave us a review! We greatly appreciate all of your feedback! We're happy to learn that our location is accommodating for your business needs! If there is anything we can assist with, please do not hesitate to contact us. We look forward to welcoming you back soon!

"Great stay!"

5
15/11/2017

We have been staying in Best Western Hotels, British Columbia, Saskatchewan and Alberta, and the Experiences have all been Great! The Staff has all been Friendly and Helpful, the rooms always clean. Definitely would recommend ! Sign up for the Best Western Rewards as well, the perks of being a Member are Awesome!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear brendapV8946XG, Wow! Thank you for taking the time to share your wonderful feedback with us! We're so happy to hear that you had such a great stay with us! We greatly value you as a Best Western Rewards member, and truly appreciate your loyalty to our brand! We can't wait to welcome you back again soon!

"Best Western In St. Albert, AB"

5
15/11/2017

I always stay at this hotel, the staff are great and I love the rooms. I never have any problems. I do wish there was a nicer restaurant within walking distance than Wendy's. It could be my fault that I haven't searched hard enough.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 185marjorieb, Thank you for taking the time to leave us a review on Trip Advisor! We appreciate you sharing your feedback with us! Next time you're in the area, please let our front desk team know, and we'd be happy to share some local restaurant favourites with you! We hope to welcome you back soon. :)

"no disappointment here"

5
14/11/2017

Very clean room. First room I have stayed in that was actually climate controlled. Didn't have to listen to an a/c or heater running all night. More than sufficient breakfast. We were not left wanting. Very good coffee. Staff friendly and helpful.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Ivy! Thank you so much for taking the time to share your experience with us! We're so happy that you enjoyed staying at our property during your time in St. Albert! We look forward to welcoming you back again in the future!

"Our #1 choice in St. Albert"

5
13/11/2017

We have always had wonderful service here. Staff are friendly and helpful. Amenities are clean. If we've had any concerns, they have always been dealt with in a timely fashion. This is definitely our first choice of places to stay when we visit St. Albert / Edmonton.

"best western plus"

5
05/11/2017

staff were very friendly helpful they gave best rate clean room lartge and spacious enough pillows towels ect excellent matress pleasant enviroment calm peaceful setting very inviting we will definately stay again reasonable rates great breakfast

"Like home"

5
02/11/2017

From the front desk to housekeeping everyone made me feel like home, watching every little detail. Thanks to the team for all their assistance, commitment and professionalism. I will definitely go back.

"Returning to our Canadian home"

5
15/10/2017

This hotel was excellent from the minute we entered the front door. Excellent, friendly and helpful staff complimented the well appointed guest rooms. Everything was done to make our stay perfect. The best breakfast variety of our 3 1/2 week holiday.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Amanda! Wow! Thank you so much for taking the time to leave us such a great review on Trip Advisor! Your review means so much to our team here, and we greatly appreciate all of your feedback! I will be sure to share your experience with the rest of our team! If there is anything I can do, please don't hesitate to contact me directly.

"It's a good choice..large rooms.. nice bed"

4
14/10/2017

We love to stay in this hotel.. everything seems nice and comfy...my family always stays with best western.. and we always get the value of our money.. clean and quite.. good breakfast and nice staff..

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear N1421LCdaniell, Thank you so much for taking the time to leave us a review on Trip Advisor! We're so happy to learn that you were able to enjoy all of the amenities that we have to offer! We hope we get to welcome you back again soon!

"Great for teams"

5
14/10/2017

We were there for a ringette tournament. The staff was very friendly and accommodating. Really appreciated having a room for team meals and meetings. The breakfast had a variety of choices and food was fresh.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear robinmK6015GB, Thank you so much for taking the time to leave us a review! We enjoyed having you and your team stay with us over the past weekend! We're happy to learn that we were able to make your stay enjoyable by offering a place for you and your team to gather for team meals! We hope that we'll be able to welcome you back again in the future! :)

"Always a great experience"

5
10/10/2017

We've stayed here many times before and it has always been a great experience. Mattress wasn't great but overall it served it's purpose. The room was clean and fresh. Staff were friendly and helpful with our late check in. It's our "go to" place to stay.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Jupitergirl38, Thank you so much for all of the wonderful comments in your review! My team and I are happy to learn that we are your "go to" place to stay when travelling in St. Albert! We hope that we're able to welcome you back again soon! If there is anything I can assist with, please do not hesitate to contact me directly.

"Great hotel just outside Edmonton!"

4
06/10/2017

Everything you could possibly want in a business hotel. Only complaint was with rooms internet, thumbs down, not a deal breaker but had to use my cell provider to conduct business in a business hotel. All staff super helpful and friendly, will be staying there again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Harry! Thank you so much for taking the time to leave us a review! We greatly appreciate all of your feedback! I'm happy to share with you that we are currently in the process of upgrading to TELUS Fibre Optik TV and Internet in all of our guest rooms, to ensure our guests have a more positive experience! We have a tentative completion date of November 13th! If there is anything I can assist you with, please contact me directly.

"Quiet and Super Clean"

5
02/10/2017

Room 106 was great, no noise to be heard. Great variety of breakfast items. Only concern would be one person working the desk Sunday morning during checkout. Hotel exterior very clean and lots of parking. Service was great during check in and fitness room and swimming pool are available but we did not use either one. I would definitely stay here again if staying in St. Albert.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear newfiegirl42, Thank you for taking the time to leave us a review on Trip Advisor! We're happy to hear that you enjoyed your quiet room, as well as our breakfast! We hope you're able to come back again soon to utilize the rest of our amenities! If I can be of any assistance, please do not hesitate to contact me directly!

"Awesome"

5
01/10/2017

Great hotel! Pet friendly but make sure to book directly with the hotel for a pet room, the reservation centre doesn't put it on the reservation. Good pool, the staff was amazing! We will absolutely stay there again!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear melfurness, Thank you for taking the time to leave us a review on Trip Advisor! We're so happy to learn that you were able to bring your furbaby with you during your trip! We hope that we can welcome you back again soon, so you're able to enjoy our amenities once again!

"great place to stay."

5
24/09/2017

awsome place. the staff was great, pool and fitness center was awesome. the hot was great.. stayed for about 40 days so it was nice to have a great room. and saint albert is a great little city. 2ould definitely stay again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi stevenbQ2608XQ! It's so great to hear that you had such a great experience with us during your 40 day stay! We understand that when you're travelling for an extended amount of time, there really is no place like home. Knowing that we were able to have such a positive impact during your stay with us, means so much! We hope that you'll come back and visit us again soon! If I can be of any assistance, please do not hesitate to contact me directly.

"St. Albert"

5
23/09/2017

Two thumbs up!! Close to the St. Albert Hospital, easy in and out to main roads. The Check in staff were so polite and the lobby smells beautiful. Would recommend to all the place to always seek out and stay is a Best Western!!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 836allane, On behalf of our entire team, I'd like to thank you for taking the time to leave us such a great review on Trip Advisor! Thank you so much for your kind words about our property! We appreciate your recommendations of us! Our team is always going above and beyond for our guests, and it's reviews like your own that show they are doing exactly that! We hope to welcome you back soon!

"Good Value"

4
22/09/2017

This a very comfortable accommodation at a reasonable cost. I've stayed here several times and have never been disappointed. Beds are comfortable, the rooms are clean, staff are friendly and the pool and exercise facilities are quite adequate. I enjoy the breakfast service which certainly satisfies that tastes of the average individual. I recommend this hotel for those looking for a comfortable space at good value.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi 874naomib! It's so great for my team and I to learn that you've always had such a great experience at our property! We appreciate all of your kind words! We can't wait to welcome you back to our property in the future! If there is anything I can assist with in the future, please let me know.

"Fall trip"

5
21/09/2017

We found this to be an excellent Hotel. For our purpose it was close to all amenities we required. The Hotel was out done only by the friendly staff who made it hard to leave after only a short while. The breakfast was is one of the best, if you leave hunger it is your own faulty. The type of hot foods are changed on a daily basis.

"Good location and friendly staff"

3
16/09/2017

I stayed for 2 nights on a work trip. The check-in was easy and the staff were friendly, I had a couple of problems with my room (broken TV) and was quickly switched to another room that also had a problem (missing iron), they again quickly brought me an iron. The staff were great. The bed was a little uncomfortable but the room was clean and hallways were quiet. I enjoyed the breakfast, great choices from hot food to fruit, breads, cereals, etc. I would suggest trying to stay on the side over the front parking lot, I stayed on the other side and it was busy all night with traffic at the Tim Hortons.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Julie O, On behalf of our entire team, I would like to apologize to you for not exceeding your expectations during your stay with us. I'm happy to learn that our team was able to provide you with a different room type, despite the tv not working. If there is any feedback you can provide in order for us to improve for our future guests, it would be greatly appreciated. We hope that you will give us another chance in the future to surpass your expectations.

"St. Albert Best Western hotel"

5
15/09/2017

What a nice hotel this is. Good atmosphere, nice people, great service, great breakfast choices, nice clean rooms, and a nice hot tub and pool to settle in and relax in. Definitely a do again hotel for us.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 397brentr, Thank you for taking the time to leave us such a great review on Trip Advisor! We greatly appreciate all of your kind words about our team, and our property! We hope that we're able to welcome you back again in the future!

"1 night's stay"

4
11/09/2017

Friendly, knowledgeable staff. Bed was fairly comfortable and the room was clean. A bit too much light coming in through the curtains, underneath the door and other electronic light pollution. Full breakfast had quite a few options although the scrambled eggs and potatoes were not very good. Coffee was though! We would stay there again as the value for money was good.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Jacquie B, Thank you for taking the time to leave us a review on Trip Advisor! It shocked me to see your comments regarding our breakfast. I apologize that we were not able to surpass your expectations in our breakfast room. We have taken your feedback, and are finding different ways to improve for our future guests! We hope that you will come back again in the future so we can surpass your expectations during the next stay!

"Good price, clean, good staff, excellent breakfast"

5
08/09/2017

I stayed 3 nights in September 2017. The hotel was clean and up to date on decor etc. The staff was friendly, and the breakfast was the best I've ever had for continental breakfast. The price was excellent.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Amanda A, Thank you so much for taking the time to review us on Trip Advisor! I love learning that you felt our breakfast was the best breakfast you've had! My team and I take great pride in our property, and it's reviews like your own that show exactly that! We hope that we're able to welcome you back again in the near future!

"Weekend away!"

5
05/09/2017

My wife and I were out of town attending a wedding. We wanted a quiet out of the way place we could relax at when we were away from all the wedding activities. The breakfast was great and the staff keep the dining area clean and well stocked. The front desk staff was friendly and helpful. The hotel was convent and easy to get in and out of but most of all we loved getting in the hot tub each morning and evening!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear N814CPgeorgec, It's such a great experience being able to share your stay with the rest of our team. It's such a warming feeling for our team to receive reviews like your own. Our team is always going above and beyond to surpass our guests expectations, and it's reviews like your own that show they are doing exactly that! We hope to welcome you back soon.

"Excellent value, comfort, and quality"

5
04/09/2017

This was our fourth stay at this Best Western and again they exceeded our expectations. Room was very clean, house keeping and front desk staff were excellent. Breakfast provided each morning, waffles, pancakes, bacon, omelet, fruit cups, yogurt, juice, coffee, and fresh fruit. We will be back again and again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Walter S, Wow! This is such a great review to read! My team and I always look forward to welcoming you back, and it's great to learn that we are still exceeding your expectations time after time! Thank you so much for your kind words about breakfast! We hope that we'll be able to welcome you back for the fifth time!! See you soon!

"Best western plus"

5
03/09/2017

Stayed at the best western plus in St. Albert, AB. Awesome staff, rooms immaculate, breakfast had many options. Pool and fitness room available. Hotel is situated among many amenities driving and walking distances. Best hotel i have stayed in.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear kennas564, My team and I would like to thank you for taking the time to leave us such a great review! I'm happy to learn that you were able to enjoy the amenities that we have to offer! We hope that we're able to welcome you back soon! If I can be of any assistance, please do not hesitate to contact me directly.

"Great stay - will definitely come back"

5
28/08/2017

I was in St. Albert on business - used Google reviews to choose this location. The reviews influence my decision to book a night. Great stay - lots of choices at the included breakfast. The bed was a 8 out of 10. Not as comfortable as I would expect. That said, the bedding and pillows were perfect. I really appreciate the accessible plugins at the desk to charge my phone and computer.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 977vincef, Thank you for taking the time to leave us a review! We're happy that you chose to stay with us during your decision making of where to stay! It's great to hear that you had such a great stay! I'm happy to share with you that we are currently in the process of replacing all of the mattresses in the building! We hope that we're able to welcome you back again soon! If there is anything we can assist you with, please let us know!

"Awesome hotel!!"

5
28/08/2017

Awesome hotel to stay in. Excellent service from the staff and great breakfast choices, nice pool and exercise room. Good location. I stay here when I am travelling to Edmonton, I feel much safer here than staying in the city, no worries about your vehicle or anything in it. It also isnt too far to get into the city to go where you need to go.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear pamelamR1929OH, Wow! This was such a great review to read! I'd like to take this opportunity to thank you for leaving us such a great review! Your feedback is greatly appreciated. It's such a warm feeling for my team and I to learn that you feel safe while staying with us. Safety of our guests is a top priority, so to receive a review in regards to safety is such a great feeling. We hope that we can welcome you back again soon! It's always such a pleasure to have you stay with us!

"Good hotel, needs more staff"

3
27/08/2017

Hotel is clean with good amenities and friendly staff. We booked a number of rooms with an arrival time of 4pm. One room was not ready until 6pm and we had an event at 630 - very inconvenient. One of our rooms would not lock, after advising the front desk the staff member went to fix it - but being that there is only one front desk staff, this left the desk completely unattended, allowing people to come and go from the property unsupervised. This seems very unsafe for not only the people staying there, but the staff as well.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Ann A, Thank you for taking the time to leave us a review on Trip Advisor. We appreciate your feedback, as it helps us improve for our future guests. When reading your comments about not being able to check in until 6:00PM, I was quite concerned as our housekeeping team is quite large, and is usually finished by 5:00PM at the latest. After reviewing the camera's during your stay dates, I'm able to say with confidence that our housekeeping team was finished by 4:30PM over the weekend. I am unable to find any history of your stay in our system, so perhaps this was posted to our property by mistake. None the less, I appreciate you taking the time to leave us a review.

"Family sporting weekend"

4
21/08/2017

The hotel was very accommodating with allowing us to bring our bmx bike and gear into the hotel. Breakfast was hot and ample enough for my young athletic son. They did a great job hosting a full hotel of two different sporting events and a wedding. I would recommend them!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 231daphneh, Thank you for taking the time to leave us a review! As I'm sure you noticed, we get quite a different variety of guests on the weekend! It's great to read reviews like your own that you found it accommodating, even with how busy it can be! We hope we get to welcome you back again next year for the BMX tournament!

"Great Staff"

5
18/08/2017

We spent 5 nights in this pet friendly hotel and were impressed with the staff and service. The breakfast was far better than you would find with the average hotel that did not have a full restaurant and included a good selection of hot and cold dishes - many gluten free. The pool was an added bonus.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear C3975SWmikeg, I'm so happy to learn that you had such a great experience with us! It was great getting to know you and your family during your 5 night stay with us! I'm glad that our pet rooms were accommodating for you and your pet! If there are any suggestions on how we could improve our breakfast even more, it would be greatly appreciated! We hope we can welcome you back in the future!

"Late night arrival"

5
16/08/2017

I arrived late of a flight and had a great experience with the front staff, bed is super comfy and the breakfast was and always is amazing. It's always a clean atmosphere. Timmys next door for a soup and coffee

"A good place to stay"

5
09/08/2017

Very nice Hotel and located in great neighborhood with amenities near by. Hotel very clean and very friendly staff. Hotel had a great breakfast and pool and fitness room was great. Whenever I'm in St. Albert I always stay there, would definitely recommend staying there while in St. Albert.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Mark L, On behalf of our entire team, I'd like to thank you for taking the time to leave us such a great review on TripAdvisor! We're so happy to learn that you were able to utilise the amenities that we have to offer during your stay with us! We hope that we're able to welcome you back again soon! If I can be of any assistance, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Very Nice & Ideally Located"

5
06/08/2017

Very nice hotel and friendly staff. Located within walking distance of good shopping and restaurants. Rooms are large with a separate bedroom and sitting area and the bed was very comfortable. I would stay there again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Mike O, Thank you for taking the time to leave us a review on Trip Advisor! My team and I are happy to learn that you had such a positive experience with us! We hope that we are able to welcome you back in the future. If we can be of any assistance, please do not hesitate to contact us. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Dishonest"

1
01/08/2017

Made a reservation for a pet room, called to modify and 3 days before were supposed to show up they said there was a mistake on their end and it was booked as no pet room. They said there was nothing they could do, Manager would not return my phone calls, front desk was like dealing with a 3 year old. Will never stay here again

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear bubba123Calgary, Thank you for taking the time to leave us a review on Trip Advisor. On behalf of our entire team, I apologize that you feel we did not meet your expectations. During your reservation process that was not reserved with our property directly, there was an error in confirming your pet friendly room. While we do our best to accommodate all requests, their are certain requests such as pets in a room that was not pet friendly that we are not able to accommodate to due to allergies. After confirming that we did not have any other pet friendly rooms available, Best Western Hotels & Resorts customer care team then contacted you to make it right. If you have any further issues or concerns, please contact me directly. Thanks, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Clean accomodations - great service"

5
31/07/2017

The staff was all very friendly and helpful, the atmosphere made me feel like this hotel really wanted us to have a great experience. The rooms were very clean, modern and comfortable. I would highly recommend this hotel to anyone.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear lorisab531, Thank you for taking the time to leave us such a great review! I'm so happy to learn that our team had such a positive impact during your stay with us! Our team is always looking for different ways to surpass our guests expectations, and it's reviews like your own that show exactly that! If I can be of any assistance in the future, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"St. Albert Best Wstern"

5
31/07/2017

If you want a clean hotel this Best Western is it. The breakfast is excellent. The staff are friendly and willing to help in any way they can. This was our first time staying here and we will be back. There are lots of restaurants in the area and shopping across the street.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Stanley G, Thank you so much for leaving us such a wonderful review on Trip Advisor! My team and I are so happy to hear that you had such a great experience with us! It's reviews like your own that show our team is always going above and beyond to surpass our guests expectations! If there is anything we can assist you with, please do not hesitate to contact us. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at. St. Albert

"Good stop point"

4
27/07/2017

Great for stopping in, local to all amenities & airport. Visiting family who live locally hotel is easy to get to & placed within the shopping areas. But also close to parks. Reception staff are very friendly & helpful.

"Great hotel!"

4
26/07/2017

Conveniently located, clean, comfortable and modern, with an awesome hot breakfast. The kids enjoyed the pool and the service was friendly and helpful. My only minor complaint is that the wi-fi was barely functional. Other than that, I was quite pleased with my stay at this hotel.

"Great for moving to a new place."

5
13/07/2017

We were getting our sold house cleaned out to move out-of-province and we stayed here. Great time. Don't know what else to say, best breakfast selection and freshness we've experienced in years. Thank you

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear amytN7197UJ, Thanks for taking the time to leave us a review! I can only imagine how busy you must be with your moving process! We're so happy that we were able to accommodate you during your move! We hope you have the best of luck with the moving process, and hope to welcome you back in the future! If there is anything we can assist with, please do not hesitate to ask. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Lighting"

4
10/07/2017

The lighting in the rooms could be better. Also the Internet service was spotty. If you left the hotel you would sometimes have to log back in. Fresh fruit at the check in desk was a good thing. All in all, a pretty good experience,

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 359joanw, Thank you for taking the time to leave us a review on TripAdvisor! We greatly appreciate your feedback. We are currently in the process of replacing our bulbs with a brighter LED to ensure that our guest have great lighting in all of our rooms! If there is anything I can be of assistance with, please do not hesitate to ask. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great customer service"

5
09/07/2017

The Best Western in St. Albert has great customer service. The beds are comfortable and the rooms are always nice and clean. Great place for business or leisure with the family. Nice to have some yoghurt and fresh fruit in the morning. I like that the coffee is always on !

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear hheystek, Thank you for taking the time to leave us such a great review on TripAdvisor! We're so happy to hear that you had such a wonderful stay with us! Thank you for your kind words about our property. We hope to welcome you back soon! With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great place!"

4
08/07/2017

We only stayed here one night because my son had a track meet. Check in was quick and room was clean and spacious. Nice bathroom and we got the suite upgrade so the kid had his own room. Breakfast buffet was decent. Found room was very crowded with tables and chairs. I don't like that feeling. Also, elevators were painfully slow which seems strange for a hotel of this size. If we needed to stay in the area I would stay here again.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Thank you for taking the time to leave us a review on Trip Advisor! We're glad that you were able to enjoy the upgrade that we provided! Despite our best efforts, our breakfast room becomes a very popular place, especially over the weekend! When we have our meeting rooms available, we like to use these rooms for overflow seating to ensure it stays less crowded. As always, if there is anything I can be of assistance with, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Away from home"

5
01/07/2017

An excellent Place to stay when away from home. Great, helpful and knowledgeable staff. Beautiful decor and very handicap capable rooms. With the hot breakfast, pool, Wifi and an actual hot jaccuzi I will be back.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 658jeffn, Thank you for taking the time to leave us a review on TripAdvisor! Thank you for your kind words about our hotel! My team and I greatly appreciate the feedback! We hope to welcome you back soon! If we can be of any assistance, please do not hesitate to contact us! Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"great place to stay"

5
30/06/2017

Clean, quiet, great rooms, wonderful staff, excellent service. On a major highway in the city and close to attractions and businesses in both Edmonton and St. Albert. will stay here again if I need accommodation in this area.

"Very nice hotel - highly recommend it!"

5
27/06/2017

We are on a 10 day road trip- this is the best hotel we have stayed at ! Bed was very comfortable with nice linens , more than adequate towels in the bathroom , very clean room , friendly helpful staff , excellent breakfast , - no cons at all. Highly recommend and would definitely stay here again if passing through St Albert . Well done !!

"Great staff and comfy stay"

5
21/06/2017

I stayed in St. Albert while on a business trip and we were all booked into the Best Western. First off, the staff are phenomenal! From the front desk staff to the staff that work the delicious breakfast they were all so friendly and helpful. The rooms are clean, comfy and quite. I would highly recommend this hotel.

"Great Location"

5
17/06/2017

Finally a modern & clean hotel chain. Located next to Tim Hortons is an added plus. There is ample amounts of parking. Hotel is very welcoming, the landscaping is beautiful. King Suite Room is extremely comfortable & priced very well.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear O7383NBmelanieh, Thank you for such a great review on TripAdvisor! We're happy to hear that you enjoyed all of the amenities that we have to offer! As always, if there's anything we can be of assistance with, please do not hesitate to ask. With CARE, Jarred Lusk General Manager Bets Western Plus The Inn at St. Albert

"Hotel is great!"

5
17/06/2017

Very clean, staff appearance is always good, place looks very nice inside and out. Would not need anything more. Definitely would recommend, and I would not stay anywhere else. The breakfast is more than just coffee and donuts, so makes any need to go anywhere else for breakfast useless. Be paying $20 somewhere else for breakfast, so take that into account. Staff and appearance of hotel is what makes this place!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Derek E, Thank you for taking the time to leave us such a wonderful review on TripAdvisor! I'm so happy to hear that you had such a great experience during your stay with us! My team and I are happy to hear that we had such a positive impact during your stay! We hope to welcome you back in the future! If there is anything I can assist with, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great Experience"

4
04/06/2017

The best hotel experiences on business trips are the ones where you have nothing to report or write about afterwards. Super friendly staff on check in. Friendly staff in the breakfast room. Clean suite. Would recommend. End of story.

"Just what you're looking for"

4
24/05/2017

This hotel is just what you're looking for, clean, modern, great staff (and I truly mean great staff) an adequate breakfast, good location and moderately priced. There is a Wendy's and Tim Hortens sharing the same parking lot as the hotel.

"Best Western Plus St. albert"

5
23/05/2017

This hotel is very clean and up to date. Pool and hot tub were amazing. Breakfast was very good! Hotel staff are very helpful and friendly and genuinely concerned you are enjoying your stay. I would definitely stay at this hotel again... and my next trip I will definitely search out the Best Western hotels.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Chris B, Thank you for taking the time out of your day to leave us such a great review! My team and I are happy to learn that you had such a positive experience during your stay with us! It's great to hear that you were able to enjoy the amenities such as the pool, hot tub, and breakfast that we have to offer! If we can be of any assistance in the future, please do not hesitate to contact us. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"While in St Albert"

5
23/05/2017

I have stayed at this hotel many times over the past 1.5 years while visiting my aging father. Staff is great. Rooms are good. Rates are reasonable. St. Albert has everything you need close but if you have to travel into Edmonton it is only a few minutes. Even the airport at Leduc is only 40 minutes via the Henday.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear PurpleR0byn, Thank you for taking the time to leave us such a great review! I'm grateful to learn that your experience at our property was so accommodating for you. Our team is always going out of our way to ensure each guests stay is a positive experience, despite the type of visit. We hope that we can be here for you in any future stays you may have planned. If there is anything we can do for you, please do not hesitate to contact us. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Stay."

5
15/05/2017

Pleasant stay slightly marred by group of Shumka dancers running wild at times. Noise at 2.20 am was enough to wake me up, but we didn't report it until am as wife was still asleep. Manager was responsive.

"Return to home"

5
05/05/2017

We stay here often as it is close to family and easy to find. The breakfast is great and everything is always clean and tidy. There are a variety of suites and rooms that make it easy for our family to travel with grandparents and children.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear christopherk156, Thank you for taking the time to leave us a review regarding your most recent stay with us. My team and I are happy to learn that you were able to enjoy the breakfast that we have to offer! It's great to hear that the location was easy for your family to find, since visiting with family while travelling is so important! If I can be of any assistance in the future, please do not hesitate to contact me directly. We hope to welcome you back to St. Albert in the future! With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Nice stay"

4
04/05/2017

It was a late check in and a early check out. Mainly only had a chance to sleep there but it was great. Also the swimming pool was down for maintenance so we did get a discount on the room rate, which was very nice.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear W9613OQjeff, Thank you for taking the time to leave us a review on Tripadvisor! I'm happy to share with you that our pool and hot tub are now up and running! We have completely re grouted the hot tub to provide a more positive experience for our guests. If there is anything I can assist with in the future, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Nice room. Great breakfast."

5
03/05/2017

Stayed here when I was in town for a wedding. Rooms were very clean and relatively quiet. I stayed in a suite room with separate bedroom. Had the rest of family over to my room for drinks after our event. Lots of room and seating for entertaining guests. The complimentary breakfast was excellent. Lots of choice for even the most picky finicky eaters in your family. Good coffee too.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear suebaby39, On behalf of our entire team, I would like to thank you for taking the time to leave us such a wonderful review here on Tripadvisor! I was happy to learn that you and your family were able to enjoy the amenities that we had to offer! Our breakfast team works very hard to ensure that there is always something for someone in our breakfast room! If there is anything I can be of assistance with, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Happy dance festival!"

5
30/04/2017

We stay at this Best western plus every year! Welcoming,accommodating & clean! Always friendly at booking & any changes need occur! Curtious to help change reservations & have specific rooms requested that we like staying in!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear tinad580, Thank you so much for taking the time to leave us such a wonderful review on Tripadvisor! We enjoy being able to welcoming you and your dance group back each year, as we enjoy having you stay with us during the busy dance season! It's great to hear that we were able to accommodate you to your favorite room! As always, if there is anything I can assist with in the future, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great place to stay!"

5
17/04/2017

This place is bright, clean and my king size bed and jacuzzi tub was great. I will definitely stay again. I didn't get to check out the pool or breakfast but from what I saw both looked excellent. Double bonus is there's a Timmies next door!!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear rhonda946, Thank you for taking the time to leave us a review! It's great to hear that you enjoyed your stay with us! Hopefully during your next stay you'll able to enjoy the other amenities that we have to offer! If there is anything I can assist with, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Staff friendly and helpful"

4
08/04/2017

Worked for a week using this hotel as our base. Friendly, accommodating staff provided conference room perfect for our needs plus very comfortable, clean and modern rooms. Will definitely stay here again. Room key gets you a free appie at Earl's nearby. Nice touch!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Katie_MCalgaryAB, Thank you so much for leaving us such a great review! We're happy to see that you were able to enjoy the amenities at the hotel, and the surroundings. We hope to welcome you back soon! If I can be of any assistance, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great place to stay"

5
08/04/2017

Conveniently located near the Arden Theatre and discount given for stays with a recreational group is a wonderful advantage. Hotel is very clean, parking is good and spacious. Thought it might be a little expensive but the cleanliness of the hotel, in general, and the room cleanliness was great.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear H5956ZLloris, Thank you for taking the time to leave us a review! We're so happy to learn that you enjoyed your stay with us! My team and I greatly appreciate your kind words about the cleanliness, and the overall experience during your stay! Being conveniently located in the heart of St. Albert, it's great for us to be able to accommodate guests like yourself, who are here for an event. If I can be of any assistance in the future, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"April"

4
05/04/2017

I enjoy staying at Best Western alone or with friends Feel comfortable with area, staff and amenities I do recommend to family & others. Would suggest a second elevator as there are times it is very slow

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 781cherylk, Thank you for taking the time to leave us a review! It's great to hear that you feel comfortable during your stays here! After all, that is the most important part! During peak times, we can experience a bit of a wait for the elevator. For in the future, please let our desk agents know if you would like to be one our 1st floor. That way there is no need for the elevator. If I can be of any assistance, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Good quality, large rooms"

4
03/04/2017

We were very pleased with the larger than average room size, the cleanliness, and the location in St. Albert. Also, there is a nice variety of food and beverage items offered for the free breakfast. If you like to shop, several stores are within walking distance and many others are a short drive away.

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 704nadinel, My team and I greatly appreciate you taking the time to leave us a review on Tripadvisor! I'm happy to learn that you were pleased with the size, cleanliness, and the amenities that St. Albert has to offer! If I can be of any assistance in the future, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Great stay, amazing breakfast!"

5
31/03/2017

Great hotel in an excellent location. We stayed here and drove to the West Edmonton Mall, which was no issue. We've never stayed somewhere that had a breakfast spread like this (other than an all inclusive) Highly recommended hotel!

Jarred L, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear 599jaime, Thank you so much for taking the time to leave us such a great review! My team and I greatly appreciate the feedback! I'm happy to learn that you enjoyed our complimentary hot deluxe breakfast! Our breakfast attendants are very passionate about it, and it's reviews like your own that show. If I can be of any assistance, please do not hesitate to contact me directly. With CARE, Jarred Lusk General Manager Best Western Plus The Inn at St. Albert

"Excellent stay, highly recommend!!"

5
31/10/2016

I stayed at the hotel for 5 nights in mid October. I usually stay at a downtown Edmonton hotel, but due to family illness I needed to stay closer to family in St Albert, so I picked this hotel. My highest compliments to the staff, I had a wonderful experience & they surpassed my expectations. The front desk staff were wonderful, caring and so very, very nice. I didn't have a chance to meet the hotel/front desk manager, but I heard wonderful things about him. The hotel room was spotless, as was the breakfast dining area and the hotel was surprisingly quiet. The hot breakfasts were great with good variety and a well stocked pantry. There was plenty of well-lit parking. When I checked out, I sent an email to their owner letting him know what a wonderful experience I had and how great his staff are. I was further impressed when he called me the next day to ask me about my experience and ensure that I had been cared for by his staff. He is truly committed to a great customer experience. They made a difficult visit for me into a wonderful stay - thanks again to everyone, especially Larissa and Emily. I need to return in December to see my family again and I have already booked my next stay. I highly recommend this hotel.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear phoenixaz06, Thank you from our entire team for your wonderful compliments, beautiful letter, and raving TripAdvisor review! My team and I are so happy to learn we surpassed your expectations. Larissa and Emily were especially excited to read they had such a positive impact on your stay. We are all so grateful to have been able to ensure you were comfortable and turn your visit into a great stay. We all can't wait to welcome you back in December. Thank you for your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Hotel met our expectations, no surprises"

4
30/10/2016

This hotel met our expectations, no surprises. It was clean and comfortable, check in clerk was cheerful, called our room to ensure everything was ok with it. Breakfast area was very nice, good choice of breakfast items. Would definitely stay here again.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Q2427WCpatriciac, Thank you for being our guest and for taking the time to write a review on TripAdvisor. I'm happy to read you enjoyed your stay and were comfortable and found plenty to eat at breakfast in the morning. My team and I look forward to welcoming you again soon and hope to not only meet your expectations, but surpass your expectations! With CARE, Tyson Ghostkeeper General Manager

"Good Rooms, Breakfast and Service"

4
26/10/2016

The breakfast is super! With everything you could ask for. Omelettes, ham, hashbrowns, french toast and more! Big indoor pool and fitness room. My room was big with a separate bedroom; however, there was a slight body odor smell. Otherwise clean and lots of towels. The location is convenient with shops, restaurants and groceries nearby. It's quiet even though I was on the 2nd floor. The front desk service was good.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Tricia T, Thank you for being our guest and for taking the time to write a review on TripAdvisor. My team and I are so happy to read you had a great stay and were able to enjoy all of our amenities! Thank you very much for your compliments about our breakfast and to our team. I apologize for any initial concerns, but we are so happy you enjoyed your stay. We look forward to welcoming you again soon. With CARE, Tyson Ghostkeeper General Manager

"Clean and comfy!"

5
26/10/2016

My family stayed here for 2 nights and we would definitely stay again! This hotel was very clean and had comfortable beds. We have 2 children so booked the family suite and it was fantastic as the kids had a bedroom with 2 beds and a tv for themselves. They loved the pool, and the breakfast was very well done with eggs, sausage or bacon, hashbrowns, pancakes and waffles.. Many choices, not just the usual bagels, muffins and cereal. It is perfectly located with shopping within walking distance as well as restaurants. Tim Hortons/Wendys is right beside the hotel. I would recommend this hotel to everyone. The staff was very nice as also!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear dyzzi72, Thank you from our entire team for your raving review on TripAdvisor! I'm so glad to learn you had a great stay with your family. The Family Suites are one of my favourite room types and am so glad your entire family was comfortable and got to have some fun in the salt-water pool! We are very lucky to be in such a great location and I'm glad everyone enjoyed breakfast and we had something to please the entire family. We look forward to welcoming you all again during your next visit to St. Albert! With CARE, Tyson Ghostkeeper General Manager

"Gluten free options - amazing breakfast bar"

5
17/10/2016

Bed was great. Quiet hotel. Gluten free and dairy free options at the breakfast bar. The breakfast was the best I have ever seen. Kitchen staff were very attentive, friendly, and very helpful. The bed was firm and good quality. Black out curtains very helpful.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear MomDawn35, Thank you for being our guest and for the fantastic review on TripAdvisor! Thank you so much for your compliments of our breakfast and the team. We want all of our guests to leave our complimentary breakfast feeling full and satisfied - including those with restricted diets or looking for healthy options. I'm so glad you were able to enjoy your stay and enjoy breakfast your way! We hope to welcome you back again soon. With CARE, Tyson Ghostkeeper General Manager

"Amazing Service!"

5
17/10/2016

The long and short of it is that my room wasn't available for the first night of my reservation which could have been extremely frustrating. However, Tyson, the GM quickly corrected the issue by not only booking me at another hotel before I arrived for check-in and found out about the issue, he also paid for the night! Although slightly inconvenient to have to move hotels during my 3 night stay, Tyson made sure I was well-taken care of when I finally did arrive for my stay. What could have been a negative experience turned into a positive!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear angiew915, Thank you so much for being our guest and for taking the time to write such a wonderful review. My team and I are all very thankful to have been able to have you with us during your trip to St. Albert! Although we were unexpectedly not able to welcome you the first night, I'm so happy you enjoyed your stay and we were able to surpass your expectations. I am very grateful for your understanding and the opportunity to make it right. Thank you again for your raving review and I look forward to welcoming you again! With CARE, Tyson Ghostkeeper General Manager

"THIS hotel"

5
12/10/2016

This is what all hotels should be. They will go out of their way to assure you have a great stay. We've been staying there ever since they were new and they just keep getting better. Their breakfast is one of the largest selections I've ever seen in a hotel and it's really good. The ONLY thing I can say negative about this hotel is their elevator is slow.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear leen414, Thank you so much for being our guest and for taking the time to write such an awesome review on TripAdvisor! We are so appreciative of your loyalty to our hotel and our brand. To read your stays continue to get better and better is such a rewarding comment for us! Thank you so much for your compliments to our hotel and our breakfast. We look forward to welcoming you for many more years to come! With CARE, Tyson Ghostkeeper General Manager

"Clean and Modern"

4
09/10/2016

If you must stay overnight in St Albert, I believe that this is definitely the place to stay. The rooms are modern and fresh. The front desk staff are very friendly and helpful. I received a great recommendation for dinner. The clerk there allowed me to check in early as I needed to change my clothing, and in fact gave the cleaning staff a heads up to clean my room first. The included breakfast seems to be what is expected these days, but it is very nicely prepared and was enjoyed tremendously.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear GPaCalgary, Thank you for being our guest and for taking the time to write a review on TripAdvisor. It was great to meet you in person this weekend during your visit to St. Albert. I am very happy to learn you had a great stay and the dinner recommendation was a success! We are very thankful this Thanksgiving for all of our wonderful guests, just like you, who make our job so fun and rewarding! I hope we can make your next stay a 5 out of 5 when you return to St. Albert. Happy Thanksgiving! With Gratitude, Tyson Ghostkeeper General Manager

"Tired Traveller"

4
03/10/2016

BW Plus in St. Albert. The location is central and easy to find. I was pleasantly surprised to find the hotel very quiet with little street noise. The room and hotel were well appointed. I liked the accessibility of the showers but the toilets were really low, felt like daycare bathroom fixtures. The staff were very pleasant and accommodating. Breakfast room is large and comfortable. Lots of choices for breakfast and good coffee!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Faith R, Thank you for being our guest and for your wonderful review about your recent stay with us! We're so glad to you enjoyed our great location and had a quiet, relaxing night. Thank you for your compliments to our team and our breakfast! We know its important to start the day with lots of healthy choices and great cup of coffee. We look forward to welcoming you again on your next stop over! With CARE, Tyson Ghostkeeper General Manager

"Excellent Value Hotel"

4
27/09/2016

Cannot beat the value of this hotel, Great rates, great location and beautiful hotel. Breakfast was great The hotel is spotless inside and out. The room had great amenities...fridge, microwave, 2 tvs, coffee maker...etc. Super professional staff...a really great place to stay...one tip ...if you are driving to airport from hotel in the a.m. leave early as Anthony Hagy freeway is badly crowded and slow...

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Williams R, Thank you for being our guest and for taking the time to write such a wonderful review on TripAdvisor. We are all so glad you felt you had such a rewarding stay! Thank you so much for you compliments of our cleanliness, breakfast, and the pride my team takes in caring for our guests and our hotel. Great tip with the Anthony Henday Drive! I drive this route each morning to work and its so easy to hop up from the airport to our hotel. We look forward to welcoming you back again very soon. With CARE, Tyson Ghostkeeper General Manager

"A great experience all around."

5
25/09/2016

We didn't know what to expect and were very pleasantly surprised. From the front desk to housekeeping and breakfast staff everyone was extremely friendly. We would definitely recommend this hotel to anyone.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Alfred B, Thank you from our entire team for your wonderful TripAdvisor review. We are all so happy we were able to surpass your expectations. Your recommendation is the biggest thank you we can receive and we are all so happy you enjoyed your stay. We can't wait to welcome you again during your next trip to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"Top notch"

5
31/08/2016

This was one of the best hotels I've ever stayed in. The rooms were well kept with our beds neatly made every day and the amenities were fantastic. A decent sized pool and hot tub, the fitness center was small but it had everything I needed for a workout. The game changer: breakfast. We stayed for three nights and each morning we woke up to a new smorgasbord. The promotion with Earls just down the street made it an easy option for appy hour and a great meeting place for family and friends that we were in town to visit.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Kate L, Thank you so much from our entire team for your raving review on TripAdvisor! My team is always watching for new reviews and they loved reading how much you enjoyed your stay. Thank you for all your compliments especially of our breakfast and the room cleanliness. I sincerely appreciate you taking the time to acknowledge our efforts to providing our guest with a memorable experience. We can't wait to welcome you back! With CARE, Tyson Ghostkeeper General Manager

"Great stay"

4
29/08/2016

We stayed 2 nights and the Rooms were very clean, smelled fresh and comfortable. Stayed on the 4th floor. Ask for south/west side rooms so you don't hear the traffic, especially if you're a light sleeper. We were on the north side and you could hear the traffic at night sometimes. Great price especially during summer time.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Nicokiyo, Thank you very much for being our guest and for taking the time to write a review on TripAdvisor. We are all very proud to learn you had a great stay, were comfortable, and you felt you definitely received great value! During your next visit, my team and I would love to know what else we can do to move your score from a 4/5 to our goal of giving you a 5/5 experience. We look forward to having you again! With CARE, Tyson Ghostkeeper General Manager

"Great Stay!"

5
29/08/2016

This hotel is one I would give high recommendations to. The front dest receptionists are very friendly and caring. The room was neat, clean, and comfortable for our needs. The bed was comfortable and had a good selection of pillows. The breakfast selections were many even to having Lite yogurt varieties. The breakfast room was comfortable in size and the only one to this point in staying at BW's that had the breakfast bar for seating as well as the tables. The fitness centre was small but had enough variety in exercise equipment to meet my needs.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear RetiredXray, Thank you from the entire team for your fantastic five star review on TripAdvisor! We are all so happy to learn we have earned your loyalty and you enjoyed all aspects of your stay. I'm so glad you enjoyed the new community table addition in our breakfast room! We love the extra seating it provides and also how great it is with the USB and power connections for many of our guests to be able to use their laptop's and enjoy coffee in the evenings. Again, thank you so much for your wonderful review and we all can't wait to welcome you again. With CARE, Tyson Ghostkeeper General Manager

"Breakfast - unparalleled selection!"

5
24/08/2016

I love the breakfast options provided by Best Western, but this was the best I've visited yet! Salsa to go with eggs, whipped cream and fruit to go with waffles, selection of yogurt including light and regular varieties.. Thoughtfully & conveniently prepared and beautifully presented!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Patricia B, Thank you so much for being our guest and for your wonderful review and compliments of our breakfast! We know how important breakfast is to adding value to our guests and as the most important meal of the day, we want you to have breakfast just the way you want it! I'm so glad you found tons of variety and enjoyed our Build Your Best Waffle, Yogurt, and Pancake stations. Thank you again for your review and compliments. We're so proud to have earned your top spot for breakfast. We hope to welcome you again very soon! With CARE, Tyson Ghostkeeper General Manager

"Great Service"

5
23/08/2016

We stayed here for 1 night and was treated like royalty! We were upgraded to an executive suite because there were no regular rooms left after we had booked one online. They were very apologetic and made us feel like we were important ! I would definitely recommend this hotel.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear GwenRandy, Thank you so much for being our guest and for your five star review on TripAdvisor! We are all very happy you enjoyed the complimentary upgrade to the Executive Suite and had a great stay. Your recommendations are the biggest thank you we can ever receive. I sincerely appreciate you taking the time to write this review and to recognize our commitment to providing superior customer care. We hope to welcome you again soon. With CARE, Tyson Ghostkeeper General Manager

"A great hotel with wonderful personnel"

5
19/08/2016

Great management and staff, with neat, clean and comfortable rooms. About 15 minutes from West Edmonton Mall and close to lots of restaurants - without being in a heavy traffic area of town. Its a great place to stay, I can speak with some authority as I have used this specific hotel for my business travel and have spent over 200 nights there in the past couple of years - I don't even consider other hotels

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Keith, From your entire Best Western family, thank you so much for taking the time to write your THIRD review of our hotel on TripAdvisor. I know I can speak for the entire team when I say we always love welcoming you each week. We can't thank you enough for your compliments and loyalty to our hotel and our brand. P.S. Thank you so much from Larissa, Emily, and I for the fantastic homemade raspberry jam! We can't wait to welcome you again very soon. With Gratitude, Tyson Ghostkeeper General Manager

"Wonderful hotel"

5
15/08/2016

My husband and myself stay in many hotels and without a doubt this is one of the best Maintained in its. Class. Fresh smelling as you walked In to such warm and friendly front desk staff. Such a delight. They were very accommodating. The room in the 3rd floor was clean bright and airy We would stay here again

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear MrsBUg1, Thank you so much for your fantastic review of our hotel on TripAdvisor. As you are a level 4 contributor who has written many other reviews on TripAdvisor, it's so exciting for my entire team to learn we surpassed your expectations! Thank you for taking the time to recognize our team's commitment to providing our guests with a great experience and superior customer care. Were all so happy to see you will stay with us again and hope it will be very soon. With CARE, Tyson Ghostkeeper General Manager

"Excellent Hotel"

5
15/08/2016

I have stayed at this hotel several times now when ever I come to St Albert, and the rooms and the service have been excellent. I like whe I come into the hotel and it smells fresh and clean and the rooms are very nice.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Kelly C, Thank you so much for your second review of our hotel on TripAdvisor! It is so rewarding for us all to see you continue to have a great experience and also that we have continue to earn your loyalty. My team and I work very hard each day to ensure our guests are comfortable and feel welcome and it's so wonderful to read you feel our efforts right when you walk through the door! Thank you again for taking the time to write another review. We are excited to to welcome you back again soon and for many more years to come. With CARE, Tyson Ghostkeeper General Manager

"Best western St. albert, Alberta"

4
15/08/2016

tGreat stay made you feel at home, Thanks to all the staff, from the front desk, breakfast room staff, housekeeping, you tell that it is a great place to work,{everyone has a smile on their faces.] Thanks again for the stay for our family, would highly recommend the BEST WESTERN PLUS ST. ALBERT,ALBERTA.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Ron J B, Thank you for being our guest and for the wonderful review on TripAdvisor! We're all happy to read you felt right at home during your visit to St. Albert. I am also so happy to read your comment of your great encounters with every team member in all departments. We are all very proud of our hotel and sincerely enjoy coming to work each day being able to spread happiness to our guests. We look forward to welcoming you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Business Trip"

5
13/08/2016

Great stay. The staff was very friendly and eager to help with any of our questions or requests. The complimentary breakfast was one of the best that I have had at staying at similar Motels. It was very clean and I can't think of any complaints. I highly recommend!!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Eric P, Thank you so much for being our guest and for your five star review! Your compliments of our team, breakfast, and cleanliness meant so much to all of us as we work so hard each day to surpass our guests' expectations. We're all so happy you will recommend our hotel and we can't wait to welcome you back during your next business trip! With CARE, Tyson Ghostkeeper General Manager

"If in St. Albert, stay at Best Western"

5
10/08/2016

Our party of three enjoyed our stay at Best Western in St. Albert because the rooms are very comfortable, clean and nicely appointed. The complimentary breakfast with much variety was a bonus.The staff are very friendly, helpful and smile a lot. All of the aforementioned is what I believe makes the other guests so courteous and friendly to each other. We would definitely stay at Best Western in St. Albert again and again.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear dmpj2016, What a wonderful review, the title says it all. Thank you from our entire team for your wonderful compliments of our hotel and for taking the time to write about your stay on TripAdvisor! I'm so happy to hear you felt cared for by our entire team. We're all so proud of our hotel and my team and I enjoy being able to share happiness with our guests! I thank you for taking the time to acknowledge our commitment to providing superior customer care. We hope to welcome you back again. With CARE, Tyson Ghostkeeper General Manager

"Friendliest place ever"

5
03/08/2016

My wife and I have stayed in many many different hotels and motels over the years from $25 per night side of the road motels to rather expensive hotels in Vegas and Niagra Falls. The Best Western Plus in St Albert, 460 St. Albert Trail, St. Albert, AB T8N 5J9 is by far the friendliest place we have ever stayed. Every single staff member takes time to stop and chat with everyone they see. It didn't matter what they were doing or how busy they were they would stop just to say "hi" and "have a great day". Every staff member was willing to help with anything and answer any questions we may have had. I would recommend this hotel to absolutely anyone. The facility is spectacularly clean, the pool is warm enough for anyone to just walk right in, the complimentary breakfast is amazing. I've been some places where their so called "complimentary breakfast" was toast and a couple different jams but at the Best Western Plus St Albert they have something for everyone. If there is something running out at breakfast the staff is so on top of it we didn't have time to tell anyone because they were replacing it already! This made our vacation even more incredible than it already was. The hotel was somewhere we wanted to be and the staff were the type of people you can see yourself befriending. Thank you to all of the staff at the Best Western Plus St Albert, you made our trip so much more than we could have expected!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear SPMSETJB8, Wow! This is such a wonderful review and my entire team and I are so grateful for your compliments and to learn we had such a positive impact during your visit to St. Albert. Thank you so much for taking the time to acknowledge our commitment to providing our guests with superior customer care. The biggest thank you we can receive is your recommendation and we are all so happy to have earned your loyalty. We all can't wait to welcome you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Stay in St. Albert"

5
25/07/2016

We stayed at the Best Western in St. Albert and were pleased with our stay. Clean rooms, air condiitoning that actually cools the room and great breakfast. There were 4 adults in one room and there was lots of room for our baggage, Breakfast was great with a wonderful variety of food. Clean area to sit and have our breakfast. Fitness room was clean with towels and a water fountain. Pool area was also very clean. Will stay again.

Jarred L, Front Office Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Philip R, Thank you so much for giving our hotel such a fantastic review on your most recent stay with us! I'm happy to hear that you enjoyed each part of your stay, from your room to the pool! It's great to hear that even with four adults in the room, you and your guests were all able to have a comfortable stay with us. We look forward to welcoming you back to our property in the future! With CARE, Jarred Lusk Front Office Manager

"If you have pets, you may not have a room"

1
12/07/2016

We had booked a pet friendly room to stay at this location. They called us at 4PM the day we were enroute to the hotel to tell us there were no pet rooms available. We had booked this a week in advance and added special comments that we had a pet. At 4pm they called and told us there were no pet rooms and there was nothing they could do for us. They told us that the special requests aren't viewed until the day of check in. So all in all. If you have pets, make plans to stay somewhere that will reserve you a pet friendly room - no questions asked.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Melissa E, We're sorry we were not able to welcome you during your recent visit to St. Albert. We recognize pets are family, too which is why we recently converted rooms on our first floor to pet-friendly rooms with laminate wood flooring. Although, as discussed, all of our pet friendly rooms were sold out the night of your arrival. Reserving a room online and writing in the comments, "Will have a pet with us" does not constitute booking a pet-friendly room. We hope to be able to welcome you and your family to our hotel in a designed pet-friendly room in the future. I am confident you will have a great experience at our hotel just like the many guests below have shared on TripAdvisor. With CARE, Tyson Ghostkeeper General Manager

"Comfort and value"

5
10/07/2016

Best Western Plus in St. Albert offered great comfort and incredible value. The complimentary breakfast was a great inclusion - we really enjoyed the fact that it was not just the standard continental breakfast that so many other hotels offer. The location was perfect - just outside of Edmonton so it was quiet and offered easy access to Edmonton.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Robert S, Thank you for being our guest and for your fantastic review on TripAdvisor! When reading your review aloud to my entire team in our morning meeting, everyone was so proud to hear you had such a great stay and that our breakfast surpassed your expectations. I'm glad you were comfortable and found great value in staying with us. We look forward to welcoming you back again during your next visit to the Edmonton area! With CARE, Tyson Ghostkeeper General Manager

"Excellent stay"

5
07/07/2016

This was our third stay at this great hotel. Again the experience was consistent and the quality of our stay excellent. The staff was attentive and courteous, the daily breakfast provided was changed each day with a good variety of healthier choices as well as the standard waffles, bacon, and eggs. Room was clean and sheets were changed daily.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Walter S, Thank you from our entire team for your second review of our hotel on TripAdvisor! We are so grateful to have earned your loyalty and it is so rewarding for us to see you consistently have a great experience. Your compliments of our hotel are sincerely appreciated as we work very hard each day to surpass our guests' expectations. We can't wait to welcome you back again for stay #4! With CARE, Tyson Ghostkeeper General Manager

"Get your credit card ready for ntheir "hold" at check in"

4
05/07/2016

Hotel is excellent in all respects except for their annoying, and dated, process of putting a "pre checkout HOLD" to your credit card at check in. We have travelled fairly extensively from Canada to the southern USA and haven't had another hotel do this for many, many years.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear J. Ian D, Thank you for being our guest and for your compliments of the "excellent" stay you had with us! Although, I do want to apologize for any surprise and confusion at check-in relating to pre-authorizing your credit card. Please rest assured this is standard practice throughout the hospitality and travel industry. Although, the difference at our property is our transparency to this. You are always informed at check-in the exact amount we are pre-authorizing. You may not have been informed at other hotels you mention you've stayed at as I can assume the front desk associate simply swiped your card at check-in. We always want to ensure our guests are aware of any pre-authorizations and approve them by using their pin number for all transactions. I hope this does not hinder you from staying with us again as you did write you had a great experience. With CARE, Tyson Ghostkeeper General Manager

"amazing as always "

5
29/06/2016

I have nothing but good reviews for this hotel. This will be my second time staying here, the first was due to bad circumstances. The staff here are nothing but friendly, house keeping is timely and polite, and don't even get me started on the breakfast buffet !! I will continue to stay at this hotel every time I'm in the Edmonton area. The staff remembered us and our puppy from the first visit and even remember his name!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear chellburgs, What an amazing review! Thank you for your loyalty to our hotel and for taking the time to share with the world about your experience on TripAdvisor. My team and I were so excited to read your wonderful praise. We are so happy to learn we have become your hotel of choice in the Edmonton area and we can't wait to welcome you and your puppy Grunt back again soon! :) With CARE, Tyson Ghostkeeper General Manager

"Enjoyed my stay in St. Albert the staff were friendly and helpful."

5
28/06/2016

Kyla(not sure of the spelling) was very helpful and kind. Tyson Ghostkeeper the Manager was very helpful. Found the salt water pool and hot tub very enjoyable. No chlorine smell was a nice change. The breakfast was very good and a great variety.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear fergi2, Thank you so much for being our guest and for your fantastic review on TripAdvisor! Thank you so much for your wonderful compliments about our team and Kayla! She was so excited to see she had such a positive impact on your stay. I'm so glad you were able to relax in our our pool and found our breakfast to be delicious and plentiful. We hope to welcome you back to St. Albert again soon! With CARE, Tyson Ghostkeeper General Manager

"Mid Week Stay"

4
27/06/2016

I headed out on a road trip with my family and was the only one staying in a hotel - I chose the St. Albert's Best Western from other reviews I read. Really glad I made the choice to stay here. I was late checking in, yet the front desk clerk was happy to see me, and was very kind. The room was clean, well stocked and quiet. I will definitely be stay here my next trip out.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Alisha D, Thank you for being our guest and for taking the time to review our hotel! It's so fantastic you chose our hotel based on our online reputation and it's very rewarding to hear we definitely lived up to all the recommendations. We're all so happy to have earned your loyalty and we look forward to welcoming you during your next visit to St. Albert! Hopefully we can connect personally as we'd love to learn what would could do to increase your next review to all 5s. With CARE, Tyson Ghostkeeper General Manager

"Great Hotel for the Price"

5
24/06/2016

I would recommend this hotel to my friends. Staff are friendly and helpful. Rooms are good value for the price. Hotel is clean and well kept. Free breakfast is a definite plus. Hotel is very quiet for being on a main thoroughfare.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Sean H, Thank you for being our guest and for your excellent five star review on TripAdvisor! Your recommendations are the biggest thank you we can receive and we loved to see you had such a great stay and enjoyed reading all your compliments. We can't wait to welcome you and/or your friends to our hotel in the future! With CARE, Tyson Ghostkeeper General Manager

"Our second favortie BEST Western"

5
21/06/2016

If you are looking for a quiet, well kept, close to everything hotel in St. Albert, this is the place! The hotel is in superb condition ... the rooms are clean and spacious ... we love this place! The complimentary breakfast is one of the best ... a good variety of food and it is SO CLEAN and inviting ... just like at home for us! The hotel is close to many restaurants ... Tim Horton's and Wendy's in their backyard! We had business in St. Albert and were 12 minutes from our business meetings ... awesome! We will return to this hotel next time we're in St. Albert!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Jacinthe G, Thank you for being our guest and for your raving review on TripAdvisor! We sincerely appreciate your compliments of our hotel, our breakfast, and cleanliness. My team and I are so proud of our hotel and take great pride in maintaining the property. It is so rewarding to read your comments. We remember you saying at check-out your #1 hotel is the Best Western Premier hotel in Calgary, and we're very thankful to be ranked #2 following a Best Western Premier hotel. We look forward to welcoming you back again during your next trip to St. Albert/Edmonton! With CARE, Tyson Ghostkeeper General Manager

"Family of 4 + 3 Large Dogs"

5
18/06/2016

3 time staying. This time with a Black Lab, great Pyrenees, and German Shepherd. Room 103. Next to side door, great for dog walks. 2 queen. Very roomy. Hard wood floors - very nice. Climate control instant and easy to change. Washroom a tad small but adequate. Lots of plugs at desk. Fridge and microwave great for family - mom, dad, a 9 and 10 yr old - lots of snacks. Breakfast A+.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear philleesah, Thank you from our entire team for your THIRD review of our hotel on TripAdvisor! It is so rewarding to read your compliments and to know you enjoyed our new pet rooms with laminate flooring. Pets are family, too! We also appreciate and are very grateful for your A+ rating of our breakfast. We look forward to welcoming you and ALL members of your family during your next visit to St. Albert! :) With CARE, Tyson Ghostkeeper General Manager

"Best BW Yet"

5
13/06/2016

This was by far the best BW I've stayed in yet. Only if every BW could be this nice. Everything from the check-in goodie bag, to the fitness center in full operation, no charge bottled water, outstanding breakfast room and selection (minus those carton scrambled eggs)... was a great stay all round!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Dan B, Thank you from all of us for your wonderful review on TripAdvisor! My entire team is so excited to learn we surpassed your expectations. Thank you so much for your loyalty to our brand and we're so grateful to have made the top of your list. We can't wait to welcome you back again in the future! With CARE, Tyson Ghostkeeper General Manager

"Great Trip"

5
10/06/2016

Stayed for two nights during the wek of June 6-June 10. Great service provided by Adeeb who helped me set up my Best Western Rewards card. Adeeb was very courteous and helpful with all my questions I had about the hotel and surrounding areas. Met Adeeb on two nights and he remembered who I was the second time we saw the next day. Keep up the good work Adeeb -M.N

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear MTravelLotsN, Thank you so much for being our guest and for your wonderful review and compliments to Adeeb on TripAdvisor! My team and I are always actively watching for new reviews and Adeeb was so happy to read your review and learn he had such a positive impact on your stay. We're so glad you are now a Best Western Rewards member and we sincerely appreciate your loyalty to our brand. Thank you again for taking the time to write a review to acknowledge our commitment to providing superior customer care. Our team and Adeeb look forward to welcoming you back! With CARE, Tyson Ghostkeeper General Manager

"Wonderful staff!"

5
03/06/2016

We stayed for two nights and the friendly front desk staff were wonderful. It was very evident that they enjoyed their job and were proud of the hotel. We were visiting for a special family event and the young lady at the front desk (sorry! I forgot to get her name in all the excitement) was very happy to take lots of photos for us! We had always stayed at another St. Albert hotel, but now that this hotel has pet friendly rooms, it will be our first choice for now on! Our room was very clean, very modern and the shower was perfect. The complimentary hot breakfast was one of the best we've had. We didn't have time to use the indoor pool or exercise room, but both were very clean. The location is great and even though it is right on the busy St. Albert Trail, we could hear no traffic noise. There was plenty of free parking on site. We highly recommend this hotel!! Thank you for a wonderful stay!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Suzy2727, Thank you so much for taking the time to write such a raving review about your recent stay. You're very right! My team is very proud of our hotel and are actively watching for new reviews. So, you can imagine how excited everyone is to read your compliments about our team, breakfast, and housekeeping. Emily, your photographer, was especially delighted to learn she had such a positive impact on your stay. Thank you so much for acknowledging our commitment to providing superior customer care. Our pets are family too, which is why we are so excited to now gladly accept pets in our new pet friendly rooms with laminate flooring. Again, we're all so happy to have earned your loyalty and we can't wait to welcome you AND your pets during your next visit. With CARE, Tyson Ghostkeeper General Manager

"Business trip"

5
21/05/2016

This hotel is ideally suited for my needs as I have stayed at this location several times during the past few years. The front desk personnel are extremely friend, courteous, helpful and very professional. Hotel has always been clean as are the rooms. Since I am on the road frequently, the beds in this hotel are extremely comfortable. Breakfast - offers both hot and cold and a very good selection. Truly a great place to stay.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Larry G, Again, my team and I cannot thank you enough for your loyalty and for taking the time to always write a review on TripAdvisor. I'm so happy you continue to have a great stay at our hotel and can see the pride my team and I take in caring for our guests and our hotel. Thank you so much for taking the time to acknowledge our commitment to providing our guests' with a great experience and superior customer care. As always, we look forward to welcoming you back during your next visit to St. Albert! With Gratitude, Tyson Ghostkeeper General Manager

"A pleasant stay in St Albert"

5
20/05/2016

The rooms are large and comfortable with high ceilings. Bathrooms are well appointed. I was concerned about the location but there was no road noise even though I was close to the St Alberta near that end of the building. The breakfast is good and there are many restaurants nearby along with shopping. A good choice for the business traveller to St Albert.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Dave R, Thank you very much for being our guest and for your great review on TripAdvisor! We are all so glad your room surpassed your expectations and you were able to enjoy a quiet sleep. I'm also happy you enjoyed our breakfast and our great location in the heart of St. Albert. We're so lucky to be surrounded by so many great local restaurants and shops. My team and I look forward to welcoming you back to our hotel again soon! With CARE, Tyson Ghostkeeper General Manager

"Three times lucky"

5
15/05/2016

We stayed at the Best Western for the third time (in four years). I have yet to find anything to complain about. Staff are professional, friendly, and responsive to needs; rooms are always immaculate; and breakfasts are great. Thank you for another great stay. Marilyn

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Marilyn, Thank you very much for being our guest and for your loyalty to our hotel and our brand. It's so rewarding for our entire team to read you consistently have a wonderful stay. Thank you for your wonderful compliments about our team, breakfast, and cleanliness. We are all very proud of our hotel and my team does such a wonderful job of keeping it just like new. We can't wait to welcome you again for visit #4! With Care, Tyson Ghostkeeper General Manager

"Very good experience"

5
08/05/2016

Stayed here for two nights for a competition with the family. Customer service was tremendous, absolutely went the extra mile. It was extremely busy as it was in the middle of the Ft.McMurray evacuation and the hotel was full of evacuees, but the staff handled the hectic situation extremely well and with more attention than I would expect! Breakfast was very good for this type of hotel. Definitely worth it. Beds weren't the most comfortable, but as an overall experience, we were thrilled. Have booked again for same time next year.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Andrew F, Thank you so much for being our guest and for taking the time to review us on TripAdvisor! We are all so happy you enjoyed your stay with us and received a quality care that exceeded your expectations. My team and I are so excited to learn we have earned your loyalty and you have already booked for the same time next year. Thank you again for taking the time to acknowledge our commitment to providing our guests with superior customer care. We can't wait to welcome you and your family back in 2017! With CARE, Tyson Ghostkeeper General Manager

"Simply Great"

5
03/05/2016

This has got to be the best ever stay we had in a BW hotel and we've been in many all over North America. There is not a single negative comment to make and my wife and I heartily promote this fantastic hotel.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Jim B, As a seasoned Best Western traveller, my team and I are so grateful for your wonderful review and compliments! Thank you for your loyalty to our brand. We are very excited to learn you will be recommending our hotel as this is absolutely the best thank you we can receive. We hope to welcome you and your wife again very soon! With CARE, Tyson Ghostkeeper General Manager

"Great place to stay during business."

4
27/04/2016

Stayed here during work trip because job site was 2 blocks away. Rooms were large, clean and modern. Many places to eat from casual to moderate upscale. Would recommend if you need to stay in north west part of Edmonton.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Victor N, Thank you for staying with us and for taking the time write about your experience on TripAdvisor! I'm so happy you had a productive stay and got to enjoy our location with all the many restaurants so close to us. Being on St. Albert Trail, we're in the heart of St. Albert just minutes away from everything you could need. We hope to welcome you back again during your next business trip! With CARE, Tyson Ghostkeeper General Manager

"The ultimate experience "

5
27/04/2016

We showed up at 4 pm got our room key and was astounded by the care and effort the staff took with our room, small little details were not missed. The front desk staff were remarkable and very accommodating and when they found out it was our anniversary wished us a happy anniversary and asked if there's anything else they could do to make our stay enjoyable but everything was spot on and perfect down to the house keeper leaving a message saying there was extra coffee for us in the morning. A very big thumbs up and will be coming back again

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Marwyn, Thank you for being our guest and for your raving review on TripAdvisor! My team is always watching for new reviews and we were all so excited to read your compliments. We sincerely appreciate you taking the time to share your experience about your stay. Again, Happy Anniversary! We hope to welcome you back again in the future! With CARE, Tyson Ghostkeeper General Manager

"Very nice stay"

5
26/04/2016

Very nice facility. It was a pleasant surprise to find a full hot breakfast that came with the room. Much better than the usual food found with continental breakfasts. Check in and out was quick and front desk personnel was extremely pleasant to deal with. Room was clean and comfortable.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Eugene S, Thank you for being our guest and for your wonderful review on TripAdvisor! We're so glad your stay surpassed your expectations and you enjoyed our complimentary hot breakfast. We have made many improvements to our breakfast recently and it is very exciting to see our efforts pay off. Again, thank you for choosing our hotel and for taking the time to acknowledge our commitment to providing superior customer care. We hope to welcome you back soon! With CARE, Tyson Ghostkeeper General Manager

"Great value"

5
22/04/2016

Very reasonable price for a king-sized bed in small suite. Had friends in to visit and was very convenient and comfortable. Didn't have opportunity to use any other amenities other than the breakfast room which was wonderful. Lots to pick from, room to relax and watch TV - could spend all day in there if allowed!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear BGfromWenniget, Thank you very much for being our guest and for taking the time to review us on TripAdvisor! We're all very proud you had a great stay during your visit to St. Albert. Our King Executive Suites are one of my favorite room types and having the separate living room is a great addition when having visitors. We're so glad you enjoyed our breakfast and felt right at home in the breakfast room. Please know for next time, our breakfast room is open with coffee on 24 hours a day to relax in and watch the big screen. Welook forward to welcoming you back again soon. With CARE, Tyson Ghostkeeper General Manager

"another great BW experience"

5
19/04/2016

another outstanding Best Western. pays to be a platinum member as I was once again upgraded when i arrived to an executive suite. Great breakfast set up and good variety of fresh food. The fitness center had new equipment and the pool was a good size. great hot tube to relax in after a day of work.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Bev O, Thank you for being our guest and for taking the time to write such a raving review on TripAdvisor! My team and I are so glad you had such a fantastic stay. I'm also happy you enjoyed the extra space in the Executive Suite and you were able to start your day off full and satisfied from breakfast. As a valued Platinum Elite Best Western Rewards Member, we thank you for your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Great Breakfast, Great Value!!"

5
19/04/2016

The rooms were very clean, good pool facility and a fantastic breakfast that was included in the room cost. All of the staff was friendly and the over all facility was great. We would definitely stay here again.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Bill B, Thank you for being our guest and for taking the time to write such a terrific review about your experience with us. It sounds like you were able to take advantage and enjoy all of our amenities during your stay! Thank you for your wonderful compliments and for taking the time to acknowledge our commitment to providing superior customer care. We hope to welcome you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Terrific"

5
13/04/2016

Great hotel! Friendly staff, clean and comfortable quarters, good location. We had our dog with us - The room was not carpeted (yay!) and It was on the ground floor next to an exit...very convenient! Across the street was a lovely park - absolutely perfect!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Stephanie Z, Thank you for being our guest and for taking the time to write such a terrific review on TripAdvisor. We are always happy to extend a warm welcome to our guests and all members of their family including beloved pets! We're so happy you and your dog were comfortable in our brand new pet friendly rooms with laminate flooring. We're in a great spot on St. Albert Trail and having the park and walking trails right across the street is such an added bonus for animals to have fun and stay in their exercise routine. We look forward to welcoming you and your dog back soon! With CARE, Tyson Ghostkeeper General Manager

"Convenient and Best Breakfast"

5
31/03/2016

Great place to stay if you want to be near downtown St. Albert or north of the river. Anything you want is close by. Staff were fast, courteous and helpful. The best complimentary breakfast we have had in a long time.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Arthur W, My team and I thank you for choosing our hotel and for taking the time to write such an excellent review about our property! We are all so happy to have learn we surpassed your expectations especially in breakfast. We continue to look for new and innovative was to improve and enhance our breakfast and it's very rewarding to hear we've ranked the top breakfast so far in your travels! We hope to welcome you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Comfortable, convenient location"

4
16/03/2016

The hotel beds are comfortable and the rooms are spacious. The rooms have large screen TVs and lots of outlets to plug in phones and other electronics. Close to restaurants, grocery stores, gas stations and freeway access. The hotel is modern and there is a large breakfast room and a nice variety of hot items available - make your own waffles and pancakes, fresh fruit and fruit cups. Coffee and tea are available around the clock and water bottles are free from the front desk.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Linda K, Thank you for being our guest and for taking the time to share your experience with the world on TripAdvisor! My team and I are so glad you found every detail of your stay to be excellent and you were sure to enjoy our complimentary breakfast. We are all very proud of our hotel and I'm glad you were able to enjoy our amenities and our great location. We look forward to welcoming you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Business Trip"

5
15/03/2016

I have stayed at this Best Western property several times in the past and have always found the staff to be very friendly and professional. The breakfast selection is very good for all ages and the location at least for me is perfect. Hotel is really clean and have never had any issues and have stayed there at least 6 times in the past couple of years.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Larry G, Thank you so much for the raving review on TripAdvisor! My team always enjoys welcoming you back to our hotel each time you visit St. Albert. It's so rewarding to see you always have a great experience including since your last TripAdvisor review in April 2015. Thank you again for your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Great Hotel!"

5
07/03/2016

Nice hotel, great staff! I am very pleased with this hotel and would stay again in a heartbeat! Amenities are nice (gym & pool), breakfast was AWESOME, and the hotel is close to a ton of other businesses and restaurants without being too busy or loud. Convenient!

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Nathan M, Thank you so much for being our guest and for your fantastic TripAdvisor review! We're all so pleased your stay exceeded your expectations and you were able to enjoy all of our amenities during your stay with us. We are very happy to have earned your loyalty and can't wait to welcome you back again during your next visit to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"Close to shopping"

4
29/02/2016

Our room was quite comfortable, however I was disappointed with the beds & bedding. Whatever mattress they use, it has no "edges" so you are constantly pulling yourself back into bed. The duvet, while quite comfortable, is too narrow and does not cover two adults sharing the same bed. For a queen-size bed, they should use a king-size comforter, so that two people can share it. The breakfast was included, and was quite tasty. We stayed for 6 nights so we were able to sample a variety of breakfast foods. The pool area and hot tub are well-maintained, though more should be done to ensure that street shoes are not permitted into the main pool area. We asked for robes so we could head to the pool modestly, and there was no issue. Overall, I would recommend this hotel to anyone looking for a clean, comfortable place to stay in St. Albert.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Jackie K, Thank you for being our guest and for your review on TripAdvisor. We were happy to host you for the week you were visiting St. Albert! My team and I are happy you enjoyed your stay with us and found our breakfast to be tasty with variety, especially staying long term! I apologize for not exceeding your expectations with your bed. During a future stay, please do not hesitate to contact any member of our team and we will be happy to provide a king duvet. We hope to welcome you back again very soon! With CARE, Tyson Ghostkeeper General Manager

"Favourite Hotel"

5
24/02/2016

We always stay at this hotel and each time is a wonderful experience. Rooms are comfortable and clean. Nice selection of food for the complimentary breakfast. Each time we arrive/leave we are greeted with a smile from very friendly staff. Very nice hotel.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Julie B, Thank you very much for your great review on TripAdvisor. It is very rewarding for our entire team to learn we have earned your loyalty. My Team and I really enjoy having you as our guest. I truly appreciate your loyalty and comments regarding the hotel and our team. We look forward to welcoming you back during your next visit! With CARE, Tyson Ghostkeeper General Manager

"Excellent stay!"

5
24/02/2016

Stayed here while attending meetings. Clean, comfortable beds and nice rooms. The staff were very friendly. Breakfast was very good with more options than I was expecting. The hotel was in a good location close to lots of restaurants within walking distance or a short drive.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Russ0723, Thank you for being our guest and for the fantastic review on TripAdvisor! My team and I were very excited to see your score of 5 out of 5 and your wonderful comments. We're all so grateful you enjoyed your stay. We hope to welcome you back again soon! With CARE, Tyson Ghostkeeper General Manager

"bestwestern plus st albert"

5
22/02/2016

excellent place, comfortable rooms, clean and premium service I always choose this location if I have to go to the city. It is nice to have somewhere comfortable to stay where you can get a good sleep and be treated like a customer that matters

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Hi Shona H, Thank you so much for being our guest and for leaving us a raving review on TripAdvisor! Shona, you are a valued guest and we always enjoy welcoming you and your family during your trips to St. Albert. Our goal is to ensure you and your family are feeling welcomed and comfortable ensuring the hotel is the last thing you'll need to worry about. We look forward to welcoming you back again very soon! Thank you again for your wonderful review and loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"A good nights sleep!"

4
22/02/2016

Stayed here for a night while attending meetings. This is a typical Best Western property, and although some are a bit below standard, this is an excellent property. Clean and comfortable (I slept through the night, which is rare while in a strange bed). I did not use the pool or other amenities so cannot comment other than to say that they are there and available. The breakfast is above the normal standard fare and although I am not a big eater, there was plenty to choose from. I will stay here again in the future.

Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Dear Kermit403, Thank you for being our guest and for the excellent review on TripAdvisor. My team and I are happy we surpassed your expectations during your recent visit. I'm also glad you found your room clean and comfortable and had a good night rest. We look forward to welcoming you back again in the future during your next business trip to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"Best hotel ever!!!"

5
11/02/2016

This hotel was the nicest hotel ive ever been at. The breakfast was outstanding. Im gluten free and there were many good choices for me. Staff were very accomidating and pleasant. Best hotel ever!!!! Clean and quiet and parking was free. Yay!!!!! Would highly highly reccommend this gem of a hotel to everyone. Staff are soo nice

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Rosanne W, Thank you so much for being our guest and for the raving review on TripAdvisor! My team and I are so grateful to learn you will recommend our hotel and we are very happy to have earned your loyalty. I'm also really glad you enjoyed our breakfast and found many great options that were gluten free. My team and I look forward to welcoming you back during your next visit to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"good location hard bed!"

3
09/02/2016

I stopped in on route to fort mcmuray. too tired to drive! Was looking forward to an awesome sleep in my king bedroom suite. I was a little disappointed when I spent the night tossing and turning. The breakfast was good. pool was closed for maintenance and I didn't use the hot tub.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Sarah H, Thank you for being our guest. We were happy to have you during your stop over to Fort McMurray and I'm glad you enjoyed our complimentary breakfast. I apologize you found the bed firm as we still can't seem to compete with one place - home! With CARE, Tyson Ghostkeeper General Manager

"Weekend Visit"

5
06/02/2016

Stayed at this Hotel before and had a good experience. It didn't disappointment the second time. Well kept facility, excellent staff, the kids loved the pool, we loved the hot tub, and great location.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Laurie B, Thank you so much for being our guest and for your great review! We're all so glad you had another excellent stay and got to have fun and relax in our salt water pool and hot tub. Thank you again for your loyalty to our hotel and our brand. We look forward to welcoming you back during your next visit to St. Albert! With CARE, Tyson Ghostkeeper General Manager

"Perfect Stay as always"

5
04/02/2016

We stay at this hotel every couple of months for our son to attend a Goalie school. Staff are always fabulous! Tyson you and your staff are doing an amazing job!! We will be back next weekend for another stay :) Kids love the pool and I enjoy the hot tub!

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear camdensmommy, I can't tell you enough how appreciative my team and I are of your wonderful comments and TripAdvisor reviews. It's very rewarding for us all to see you continue to have an excellent stay at our property since your very first stay in March 2015. My team and I always enjoy welcoming you, your best friend, and our future NHL star to our hotel! Thank you again for taking the time to acknowledge our commitment to superior customer care. We can't wait to welcome you back again next weekend! With CARE, Tyson Ghostkeeper General Manager

"Great hotel"

5
03/02/2016

I stayed at the Best Western Plus The Inn at St. Albert for four nights. I could state all the things that are good about this hotel and what you'd normally expect when travelling, for instance, the breakfast is good, the hotel is VERY clean and location is great but the best thing about this hotel is the staff. Customer service is fantastic. I cannot say enough about how helpful and accommodating the staff is. Whether it was the kitchen staff, the housekeeping staff or the front desk, they were all way beyond what I have experienced at the many other hotels that I've stayed in over the years. I needed the service of the front desk on more than one occasion and I was so pleased that they could help me out and got me out of what might have turned into a disaster for me. I would highly recommend this hotel.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear bondgirlkim, Thank you for being our guest and for sharing such a raving review on TripAdvisor! Thank you so much for taking the time to acknowledge our team's commitment to providing superior customer care. We are all so excited to learn we surpassed your expectations and earned your loyalty. My team was very excited to read your review and see your wonderful comments as they are very active on TripAdvisor watching for new reviews. I'm so pleased you found the hotel to be clean and comfortable and I'm excited to share with you we just received a 2016 Housekeeping Award by the Alberta Hotel & Lodging Association. We can't wait to welcome you back during your next visit to St. Albert! With CARE, Tyson Ghostkeeper General Manager

"Hotel Experience"

4
29/01/2016

Hotel very clean. Beds extremely comfortable. Central to lots of shopping. Good choice of food for breakfast. Usual high standard for Best Western. Would certainly use this hotel again. Tim Hortons and Wendys right next door. Walmart and Costco are a few minutes drive. Great in the Summer when St Albert has a very large market with fresh veggies and good food - 5 minute drive to town centre

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Carole S, Thank you for being our guest and for your excellent review on TripAdvisor! We're so happy you enjoyed your most recent stay and found everything to meet your expectations and high standards you're accustomed to at a Best Western branded hotel. My team and I are very proud of our hotel, our brand, and our city so your comments about the hotel cleanliness, breakfast, and location are so appreciated. We look forward to welcoming you back again in the summer for western Canada's largest outdoor farmers market in St. Albert! With CARE, Tyson Ghostkeeper General Manager

"Great hotel"

5
18/01/2016

This hotel is clean, modern and provides and excellent breakfast. Breakfast: self serve waffles/pancakes, variety of eggs (scrambled, hard boiled, mini omelettes, etc), sausage, hash browns, fruit, yogurt, cereal, baked goods, juices and coffee. Room had a microwave a small fridge, beds are comfy, showers are hot with good pressure, pool and hot tub is plain but clean and enjoyable for kids. This would be a great hotel for hockey teams.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear reviewer, Thank you so much for choosing our hotel during your recent visit to St. Albert. I am so happy to learn you had an exceptional experience and enjoyed your room and all of our amenities! I am also pleased you enjoyed the new selections we have added to our complimentary hot breakfast. I appreciate you taking a moment to share your experience on TripAdvisor, your feedback helps us to continue improving each guest experience. We hope you will come back and see us again soon. With CARE, Tyson Ghostkeeper General Manager

"A great place to stay"

5
17/01/2016

Best Western in St Albert is a great place to stay. The staff are absolutely excellent. The quality of this hotel is #1. Tim Hortons is right beside the hotel so it couldn't be any better than that! The only one thing I would like to see here is restaurant/lounge.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear 765Daveb, Once again, thank you for being our guest and for the raving review on TripAdvisor. My team and I we're so excited to see your score improve from four to five since your last review in November! Thank you so much for your wonderful comments about our team and the effort they put in to ensure our guests have a great experience. We sincerely appreciate your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Great quality hotel"

4
14/01/2016

Suite was nicely decorated. Very comfy bed. Rooms are very soundproof as we were right beside the elevator but never heard anything during our 2 night stay. Great breakfast option included. Friendly staff.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear AwayFromWorkGreg, Thank you for being our guest and for taking the time to share your experience at our hotel on TripAdvisor. My team and I were excited to read your wonderful comments about your room, our breakfast, and our staff. We hope to welcome you back again soon. During a future stay, please do not hesitate to contact myself or any member of my team as we'd love to know what you feel we can do to make your stay a 5 out of 5. With CARE, Tyson Ghostkeeper General Manager

"A Very leasurable Experiene"

5
02/01/2016

This is an excellent hotel. The price is reasonable, It is quiet. And very clean and well-appointed. The staff are very kind and friendly. The breakfast is exceprtional It Iclose to food and shoppint. You will love it.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Len S, Thank you for being our guest and for taking the time to write a such a great review on TripAdvisor. I'm so glad you enjoyed your stay and most importantly found our breakfast to be exceptional as we have been working hard to make many enhancements the past two months. We look forward to welcoming you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Christmas 2015"

5
30/12/2015

Fabulous stay at Best Western Plus in St. Albert, Alberta. First time I have stayed here and I will definitely be back! From the outdoor music piped in at the entrance , to the delicious complimentary breakfast , complimentary toiletries if you happen to forget them and complementary water at the desk - this place is top-notch! Daily cleaning of rooms and beautiful pool area! So appreciated Jared allowing us to have a very late checkout due to an evening flight! Those are the details that matter when staying at any hotel! Thank you Best Western Plus at St . Albert!

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear AMB523, My team is very active on TripAdvisor always watching for new reviews so you can imagine their excitement when we received yours. We really enjoyed reading your raving review and want to thank you so much for your wonderful comments. No detail was spared and we are so happy to learn we exceeded your expectations and have earned your loyalty. Thank you for acknowledging Jarred and our team's commitment to providing our guests with an exceptional experience and superior customer care. With CARE, Tyson Ghostkeeper General Manager

"Great value, great service"

5
29/12/2015

Stayed here over the Christmas break. Really appreciated being able to come back after all the busyness of holidays and get a good rest. Staff were excellent, room was very comfortable and we enjoyed the amenities of the dining area and the pool very much.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Stephen B, Thank you for taking the time to write a review on TripAdvisor about your most recent stay. We really enjoyed hosting you and your family during the holidays. We're so happy to see you had a peaceful rest in between all the busy holiday festivities and got a chance to relax in the salt water pool and hot tub. We look forward to welcoming you back at the next family gathering! With CARE, Tyson Ghostkeeper General Manager

"dont count on the breakfast"

3
28/12/2015

I picked this hotel, although it was more expensive then other options for the free breakfast. Well, when we went to eat (about 30 minutes before closing) there was no food left! Literally one piece of bacon! As the teen kids were starving they started to act up and fight, while I tried to get packed and out of there to get them fed. When I complained at the front desk, the pretty much shrugged their shoulders and said we should have waited around because they did slowly bring out more food. When I complained that I now had to spend more money to feed the kids, they offered to mail me a $25 gift card, which never arrived. I had avoided BW for the longest time (opting for Holiday Inn) due to bad experiences, and here I am 20 years later, and still get bad experiences from BW.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Suhelen67, Thank you for choosing our hotel during your visit to St. Albert. I see your review is for a stay in May 2015. I apologize there was little food left upon arrival to our breakfast. Our breakfast is open from 6 to 10 a.m. During peak times at breakfast, we may need to restock the hot items as they can go quickly. We commit to always restocking the hot items until 10 a.m. closing time. I'm surprised to learn about your experience at check-out and apologize if you felt dismissed. I am not aware of a travel card being offered as this does have to be provided through me so I invite you to contact me personally at the hotel at your convenience. Since your last stay was long ago, we'd love to invite you back as I am confident my team and the new enhancements to our breakfast would surpass your expectations. With CARE, Tyson Ghostkeeper General Manager

"Nice hotel clean and good breakfast included"

4
19/12/2015

Good location in St Alberta, easy to get to. Clean, friendly staff; housekeeping left us a signed note so our 6 year old responded and said "thanks for the clean room", Pool was nice, big enough to swim/exercise and not too cold to get in to. Hot tub nice. The included breakfast had everything you need from the waffle maker to eggs, bacon, toast, juice, coffee: it was one of the better help-yourself breakfasts.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear PatriciaDlm, Thank you for being our guest and taking a moment to review us on TripAdvisor. Your comments about our housekeeping team, breakfast, and amenities are so appreciated. Our salt water pool is always a hit with guests of all ages and I imagine you spent a ton of time swimming with a six year old! I'm so glad you enjoyed our complimentary breakfast and got the chance to Build your Best Waffle! We look forward to welcoming you back soon! With CARE, Tyson Ghostkeeper General Manager

"Very comfortable !"

4
15/12/2015

We had family business in town and often stay at a Best Western so this was a natural choice. We were not disappointed. The breakfast is excellent with lots of variety. Adding bagels would be a great idea. We particularly noticed the friendly and helpful staff. They are proud of their city and their hotel. It makes a difference. The rooms are just fine too. We did hear a lot of footfalls through the night. You might want to request a quiet room and ask the desk what they recommend. Perhaps a top floor.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear AstroHiker, Thank you for being our guest and for the wonderful review on TripAdvisor. It is very rewarding to read you could feel my team's pride of our city and our property. I can share they were standing proud and delighted to know you had a great stay when I read your review aloud at our morning meeting! Thank you for your comments about our breakfast as we have been working very hard recently to enhance our breakfast including a new breakfast bar layout and introducing new food items such as scrambled eggs, ham, hash browns, Build your Best - pancake, waffles, yogurt parfaits, and more! Thank you for your loyalty to our brand and we look forward to welcoming you back again. With CARE, Tyson Ghostkeeper General Manager

"Disappointed again at St. Albert Inn"

2
15/12/2015

We've stayed here on a number of occasions and found that they'll always put us on the old side ( they have a new side that is really nice) if we use our Suncor corporate rate. This last time was very disappointing in particular because we stayed on the fifth floor room number 502 and it felt like the walls were paper-thin. We could hear someone in the next room moaning all night. When I mentioned this to the front desk they did nothing about it. Nothing. She said they would someone send someone up to check it out, when I asked later if they had sent someone out to check it out, no one else seem to know anything about it. They didn't offer us a discount for our next stay or anything. I think next time we will drive a little further to Weslock as we really found a nice place there, for the same $140+tax a night price

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Hello Connie B, I'm sorry to see your last trip to St. Albert did not meet your expectations, but I believe this review is posted to the wrong hotel. As a new construction hotel built in 2010, we do not have an old or newer wing. We also only have four floors. I have reached out to TripAdvisor to ensure your review is posted to the right location so the hotel can receive your feedback. We would love to have you and your family stay with us during your next visit to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"St. Albert Stay"

5
04/12/2015

A very comfortable, clean, well-rested short visit. Will definitely stay again at a Best Western property. Although it was only one night the quality of the hotel is wonderful. Wish we would have been up early enough to enjoy breakfast but maybe next time.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Marilyn S, My team and I want to thank you for taking the time to write such a wonderful review on TripAdvisor! We're so happy to learn you had a great stay with us during your visit to St. Albert. Sorry you missed our breakfast this stay, but who can resist extra sleep in our pillow top mattresses. We hope to welcome you back again soon - we will have your fresh waffle ready! With CARE, Tyson Ghostkeeper General Manager

"A nice place to stay."

4
28/11/2015

The Best Western Plus in St. Albert is a really nice place to stay for sure. You have everything close by. My wife and I stayed in a whirlpool suite which the staff gave us a discounted price to begin with for being Gold Elite status. When we arrived the entire staff was very friendly. Our fireplace did not work for whatever reason and Tyson Ghostkeeper did his best to get it fixed but it could not be fixed so Tyson dropped the price for our room which was great! Kayla Macdonald at the front desk was also really nice when greeting us!

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear 765Daveb, It was so great having you and your wife with us! Thank you for being our guest and for your loyalty as a valued Gold Elite Best Western Rewards member. Again, I'm so sorry we were not able to have the fireplace in your suite working during your stay. Although, I am happy to report we discovered and replaced the blown fuse in the fireplace in this room! At Best Western our Service Promise is: "If something is not meeting your expectation, please let us know. We want to make it right." You are going to see our Service Promise posted at our front desk and at the front desks at all Best Western Hotels and Resorts in 2016. Thank you for giving us the opportunity to make it right to you during your stay. Kayla and I were so excited to read your review and behalf of our entire team, thank you so much for the wonderful comments. We hope to welcome you and your wife back again soon! With CARE, Tyson Ghostkeeper General Manager

"Always feel welcome"

5
21/11/2015

There are lots of hotels to choose from, but I do not even consider the others when I am in Edmonton. The Best Western PLUS in St. Albert is clean, well cared for, and the rooms are comfortable. But it comes down to the people, GM Tyson Ghostkeeper and his team are top notch. They are friendly and helpful and make you feel at home. It is obvious they take pride in their roles, and the hotel they represent I have spent well over 100 nights in this hotel for business, and have always had a good experience There are good restaurants in walking distance, and the West Edmonton Mall is only about 15 minutes away, for those who like to shop. It ticks all the boxes for a good hotel

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Keith, As you know, my team is very proud of our hotel and is always watching for new reviews on TripAdvisor so you can imagine their excitement to read your review! Thank you very much for the great comments and the raving review. It's not everyday we receive a review from such an experienced traveler and can appreciate the amount of time you spend in hotels. It's not easy to be away from home for so many nights and we are very honoured to receive 5 out of 5. It is guests like you, Keith that make it an easy task and worth the while. With CARE, Tyson Ghostkeeper General Manager

"THE STAFF ARE AMAZING HERE 10/10"

5
20/11/2015

The following have gone above and beyond and I will stay here lots and i will recommend this location to everyone Thank you Jarred Larissa and Jessica Great work everyone and your " boss " should definitely give you all a raise Thanks again everyone David

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear DJ M, Thank you for being our guest and for taking the time write such a fantastic review on TripAdvisor. Jarred, Larissa, and Jessica were elated to learn they had such a positive impact on your stay. I am very blessed to have the team that I do as they truly live our vision and our goal of leading the industry in superior customer care. Your comment about a raise is noted. :) With CARE, Tyson Ghostkeeper General Manager

"Two Great Days in StAlbert"

5
20/11/2015

A Very nice newer Hotel that is easy to get to and worth the trip. We enjoyed our stay to the fullest. Friendly courteous staff willing to help out and honest smiles to enjoy, just make your stay more enjoyable. A very spacious entry welcoming your arrival. Rooms were relaxing and everything in them was excellent. The pool area was very clean and enjoyable. No deep water made me feel relaxed and safe. The food for our breakfast was a treat with hot coffee and waffles hit the spot. Just about every thing you could ask for in a fine breakfast was there. A couple of great nights on wonderful, relaxing beds was a plus for our enjoyment. Thank you for an extremely relaxing stay. Tom Coupland

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Thomas C, Thank you for being our guest and for the raving review on TripAdvisor. I remember personally checking you in and it was so great having you and your wife with us. My team and I are so appreciative of your comments and scores of 5. Also, it is not always possible for every guest but it is fantastic you we're able to enjoy every aspect of our hotel during your stay including the salt water pool. We hope we get to welcome you back again very soon! With CARE, Tyson Ghostkeeper General Manager

"St Albert Visit"

4
17/11/2015

The hotel is conveniently located. Our king size bed was very comfortable and the room was spacious and quiet. Unfortunately, the breakfast scrambled eggs and hash browns were cold but fruit, waffles and toast were good and there was also a nice assortment of cereals and pastries to go with good coffee. Staff were friendly and ready to ensure our stay was excellent. I would definitely stay again.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear 254gerryg, Thank you for being our guest and for your wonderful review on TripAdvisor. As I have mentioned in many responses below, we've been working very hard recently to improve our breakfast by introducing new items and redesigning our presentation. We're so sorry you found some items cold. My entire team is very active on TripAdvisor and appreciates your feedback. We're glad you were able to Build Your Best Waffle! We're so happy to have earned your loyalty and are excited to welcome you again during your next visit to St. Albert! With CARE, Tyson Ghostkeeper General Manager

"Only if you like a firm matress"

3
16/11/2015

This is a new hotel and is in great shape, however the bathroom design of our room was peculiar.... This room came with a shower tray not a tub, not a problem except it employed a standard curved shower curtain generally used with a tub, which overhung the outside of the shower tray so that when you took a shower there was no way not to flood the floor which is annoying when your trying to use the washroom to get ready to go out. This bathroom also used smooth tiles which were extremely slippery when wet. We found the mattress to be very firm which is not conducive to a good nights sleep if you have a bad back. The staff was super friendly and helpful although the morning breakfast area is poorly laid out and on one occasion the hotel music being piped into the area ground out the volume of the TV.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Tim S, Thank you for being our guest and for taking the time to write a review on TripAdvisor. My team and I loved reading your comment about our hotel condition being like new as we recently turned five years old. We are all very proud of our hotel and work so hard to keep it looking new so we sincerely appreciate this comment. You'll be happy to learn I am expecting new custom ordered, longer shower curtains early next week for our rooms with showers! We do also have rooms with bathtubs upon request. I apologize you found your mattress firm as I can appreciate it can be hard to sleep away from home. unfortunately for me, home seems to be the one place I just can't compete with. :) Again, thank you for being our guest and we hope to have you stay with us again during your next visit to St. Albert. With CARE, Tyson Ghostkeeper General Manager

"A great place to stay"

4
12/11/2015

excellent amenities and a nice place to stay. do some research for food options and such around. there are lots. the breakfast was great, was really busy only one morning. The pool/hot tub was nice to unwind in. The TV kept making funny noises and shutting off randomly. I had a problem with my room and was switched immediately which was awesome

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear ladymeesh, It's so great when our guests are able to take full advantage of all of our amenities and I'm excited to learn you enjoyed our breakfast and were able to unwind in our salt water pool and hot tub! I apologize for the TV experience in your first room, but am happy my team was able to provide a suitable solution for you so quickly. Thank you for your great review. We hope we will be welcoming you back again soon! With CARE, Tyson Ghostkeeper General Manager

"5 Stars"

5
09/11/2015

Stayed in the jacuzzi suite for our first wedding anniversary. The room was incredibly clean and the king size bed with 5 huge pillows was an added bonus. The staff was very friendly and having a hot breakfast the next morning was a great way to end our stay.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Shauna100, Happy Anniversary from our entire team! We all really enjoyed reading your TripAdvisor review. Thank you for the wonderful comments and the great review. We were very excited to welcome you for such a special occasion and we are very honoured to receive a 5 out of 5. We look forward to celebrating with you again next year. With CARE, Tyson Ghostkeeper General Manager

"Good Stay"

3
09/11/2015

This hotel met all my requirements. I had difficulties booking by phone because the lounge staff were busy so I booked online. Once I was there, the stay was pleasant. I would recommend this hotel to friends and family.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Jason H, Thank you taking the time to write a review on TripAdvisor. I'm very grateful that you chose to stay with us and we were able to meet all your needs and expectations. My team and I apologize for the difficulties you experienced at time of reservation and appreciate your feedback for my front desk team. We're all so happy you enjoyed your stay when you arrived. We hope to welcome you back again soon! With CARE, Tyson Ghostkeeper General Manager

"Scramble Eggs & Breakfast Plates"

4
09/11/2015

Check in great... check out great.... room clean and quiet - smokers they have set-up a nice space outside - so you do not have to stand in front of the hotel - it is off to the side. DO NOT ask the Breakfast lady for scramble eggs or plates - she is very snappy - maybe the hotel needs to address these issues - if they do - it is an overall great hotel, great location and friendly staff.

"best location"

5
08/11/2015

called for an early check in...reception was very pleasant to talk with. very accommodating to our needs...very clean and nice menu on their breakfast Parking was great as it was free. Beddings and pillows are very comfortable and clean. The room itself smells clean. Internet though was not that strong enough to watch any videos on cellphones/laptops. Overall it was a great experience on our first stay in this hotel.

"Great Place"

5
06/11/2015

We needed a last minute place to stay, we had other family at this hotel and so we booked it. Room was great and so was the staff. Room was clean and neat, the pool relaxing. Elevator was super slow, but we learnt that pretty quick.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Brent K, Thank you for taking the time to write a review about your most recent stay on TripAdvisor. We are all very grateful for the compliments as my team and I work very hard to surpass our guests' expectations. Although it may not have been originally planned, we're glad you got to join your family and stay with us and enjoy the salt water pool. We hope to welcome you and your family back again soon! With CARE, Tyson Ghostkeeper General Manager

"Great stay for business"

5
05/11/2015

Very friendly staff and excellent comfortable, clean rooms with internet and nourishing breakfast! Jarred Lusk the Hotel Manager was outstanding as was his front desk team. The complimentary tea and cookies is a nice touch too! Thank you

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Hi Lynda Ms N, Thank you for being our guest and for your great review on TripAdvisor. My team and I are happy you found our hotel perfect for business during your trip to St. Albert! Jarred my Front Office Manager was so excited to see your review and learn he had such a positive impact on your stay. I am so grateful to have him on my team and he certainly leads his front desk associates by example. We all look forward to seeing you again during your next trip. With CARE, Tyson Ghostkeeper General Manager

"Property is fine but oh that smell!"

4
04/11/2015

The hotel property, location and staff are just fine but the smell in the room was too much. I suspect that the sink or the shower drain or both are clogged with hair and bacteria is causing a distinct odor. Other than that, I would recommend this property for your next stay in St.Albert.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear D0u6, Thank you for staying with us and for leaving a review on TripAdvisor. Also, thank you for letting us know about the odor you experienced in your room. I am hoping you can please contact me directly at 780-470-3800 so I can have your room number to ensure we have the drains snaked in that room as soon as possible. My team and I are glad you enjoyed your say and we hope to welcome you back again soon. With CARE, Tyson Ghostkeeper General Manager

"Now thats the way a Hotel needs to be run"

5
02/11/2015

I got there late around 11:00 and the front desk was very friendly and upbeat. Every time you walked by the front desk you were greeted with a smile, very odd compared to every other hotel i have been to were you are just avoided. Every part of the hotel is thought out and you have to wonder if the person that manages this Hotel must have traveled a lot and knows exactly what it takes to make a stay a delight. The most relaxing homely Hotel that i have ever stayed in between the great rooms and the friendly staff just a breath of fresh air. The management of this hotel sure could put on a clinic on how run a hotel.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Herman D, Thank you for being our guest and for being our 300th review on TripAdvisor!! My team and I were ecstatic reading your review and are so appreciative of your wonderful comments. The truth is I couldn't do it with out my team and I am very blessed to have each and every one of them. My team truly live of vision of surpassing our guests expectations by showing we care in a way to earn our guests' loyalty. Thank you for taking the time to acknowledge our commitment to providing superior customer care. We hope you will come back again soon! With CARE, Tyson Ghostkeeper General Manager

"A nice little get away"

5
02/11/2015

This hotel suited us just wonderfully. We had a king suite that had a separate bedroom for the king bed with a hida bed in the main room. Despite being beside the elevator I never heard it once. The front desk staff were very accommodating letting with an early check in for family that checked in the following day. The kids enjoyed the pool and we enjoyed the hot tub Although nothing fabulous stood out at breakfast the breakfast room was clean and well attended to. I found the hotel nice and quiet even though it is right next to the main road. Tim Hortons right next door and staying in St. Albert was a wonderful change from staying directly in Edmonton.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Sally N, Thank you for being our guest and for taking the time to write a review on TripAdvisor. Our Executive Suites are great rooms especially having extra space and I'm sure having a second TV for children is a great bonus. We're happy your family had a change to enjoy our salt water pool and hot tub and our breakfast. I am always seeking new and innovative ways to improve and enhance our breakfast and would appreciate any suggestions you may have. I can be reached directly at 780-470-3800. Also, since your stay in July we have also introduced our new Build your Best Pancake bar and Grab and Go options for breakfast. We hope to see you and your family back with us soon! With CARE, Tyson Ghostkeeper General Manager

"October 29"

5
30/10/2015

My daughter and grandson and I spent the night at this hotel. Staff were wonderful and courteous. My grandson was sick in the night and the little gal on the desk was really great in giving us a hand. Room was terrific and breakfast the next day was really nice. I would recommend the hotel and will stay again.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Jodymac55, Thank you for being our guest and for the great review on TripAdvisor. We are happy you had a comfortable stay and we're able to enjoy breakfast. Larissa was very excited to see her efforts had such a nice impact on your stay. Thank you for recognizing our team's commitment to providing superior customer care. We hope we can welcome you, your daughter, and your grandson again very soon! With CARE, Tyson Ghostkeeper General Manager

"Great place to stay"

5
29/10/2015

Comfortable rooms with fridge, microwave and comfortable beds,quiet, very clean and best complimentary breakfast that I've ever seen. Staff go out of their way to be friendly and helpful. Would recommend all hotels to be like this one!

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear kmom9663, Thank you for taking the time to write a review about your most recent stay with us! My team and I are so happy to learn you continue to have a great experience at our hotel. Again, thank you for your loyalty to our hotel and our brand. We can't wait to welcome you back again! With CARE, Tyson Ghostkeeper General Manager

"Very friendly staff, clean comfortable stay, Highly recommend"

5
28/10/2015

I came to Saint Albert for 2 weeks for business training and stayed at the best western, due to it's great location, right near everything. The staff were very friendly and helpful, there was a mix up with my corporate card and they were able to help me out and took the time to do so. I stayed there for a total of 10 days in 2 weeks and my room was always clean and very comfortable, I could even leave money on the counter in my expense folder and it was all accounted for in the morning. I trust the staff and very much enjoyed my stay and look forward to going back.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Heibidehol, Thank you very much for being our guest and for your raving review on TripAdvisor. We were very happy to be your home away from home during your trip. My team and I are very appreciative of your wonderful comments and especially to have earned your loyalty and your trust. We hope you will come back and see us again soon! With CARE, Tyson Ghostkeeper General Manager

"Excellent stay for a business trip"

5
25/10/2015

I stayed there for 2 days. Staff were excellent, helpful and courteous. Room was clean, quiet and everything is available and in place (including iron, fridge, microwave, tea and coffee makers). Tim Hortons, Safeway and other shops just next to it. Beds are so comfy. Generally, I had an excellent stay. The only downside would be the room view faced a lube shop, that's all.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Basmalahh M, Thank you for being our guest and for taking the time to leave such a great review on TripAdvisor. My team is very active on TripAdvisor watching for new reviews and we we're all so happy to learn you had a great stay during your business trip. We're in a great spot on St. Albert Trail which makes getting to work in St. Albert or Edmonton a breeze. We look forward to welcoming you back again in the future. With CARE, Tyson Ghostkeeper General Manager

"A Great stay as always!"

4
13/10/2015

We have stayed at this hotel several times & it has always been great. Very clean rooms & well appointed. The front desk staff are always friendly and very helpful. The Continental Breakfast is an added bonus & now you can get at appy at Earls and its all included. Time Horton's is an added bonus right next door. This Hotel is very handy to the Mall & a lot of restaurant's.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Cheryl W, Thank you for being our guest and taking the time to write a review on our hotel. We are so happy to see you coming back time and time again, and appreciate the feedback you provide each stay! It guests like you that make our jobs easier and help us to continue improving our guest experience. We look forward to welcoming you again soon. With CARE, Tyson Ghostkeeper General Manager

"Another Great Stay"

4
09/10/2015

This is our second visit to this Best Western property and it continues to be a comfortable, enjoyable experience. The king room with separate bedroom is a great configuration There is a sofa, a desk, closet and coffee facilities in the main room and a comfortably large bedroom with side counter and several seating spots. The room was clean and comfortable, the check-in process simple and facilitated by a friendly and efficient front desk staff, and the complimentary breakfast was not bad as well. The location of the hotel is very close to restaurants and shopping, and was easy to get to in spite of arriving from the southern part of the province

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Hello Grant D, Thank you for taking the time to share such a great review about your most recent stay with us on TripAdvisor. It is so rewarding to hear your second stay was just as great as the first. Our King Executive Suites are one of my favorite room types and I'm glad you enjoyed the extra space. My team and I look forward to welcoming you back on your third visit. We sincerely appreciate your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Great Night sleep"

4
09/10/2015

This hotel was very nice, clean, beds very comfortable. I would diffidently stay here again or at another Best Western. Continental breakfast - food was good, but I am not sure what time the breakfast goes to, but if check out is at 11, I was expecting food to be so low or put away before 10:30 am. We were at a late night functions so we were not early to rise, but did still expect breakfast. I had to ask for more food to be put out to eat.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Anna S, Thank you for being our guest and for your great comments about our rooms. Our complimentary hot breakfast is served daily from 6 to 10 a.m. I'm happy my team ensured you didn't go hungry and you were able to get some extra breakfast during your stay. We are very excited you had a great experience! We sincerely appreciate your loyalty to our hotel and our brand. With CARE, Tyson Ghostkeeper General Manager

"Perfect location with terrific front desk staff"

4
06/10/2015

Very nice, clean room, comfortable beds. Location was perfect for us travelling through, close to restaurants and gas stations and easy exit access to highway 2. The only downside was the pool was temporarily closed during our stay. The front desk staff were extremely friendly and helpful and the complimentary breakfast was very good. All in all a very enjoyable stay and would definitely stay here again.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Golf_nutsWinnipeg, My team is very active on TripAdvisor watching for new reviews from our valued guests and I'm excited to share with you my team was thrilled to learn we have earned your loyalty! My team and I are very proud of our hotel and it shows through all departments. Although, we are very sorry you were not to this visit, we trust during your next visit you will be able to relax in the salt water pool and hot tub. We look forward to welcoming you back in the future! With CARE, Tyson Ghostkeeper General Manager

"Room was nice"

3
30/09/2015

Stayed here one night prior to our flight leaving from Edmonton. Hotel is clean, modern and fairly big. Location is perfect as Tim's is next door and shopping across the street. Alot of business within walking distance. Room was a huge size but the bathroom shower was the worse ever. For this reason alone, we could never stay at this hotel.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear caribbeanchickie, Thank you for choosing our hotel on your quick stop-over during your trip and also for your great comments about our hotel's cleanliness and location. I apologize your bathroom shower did not meet your expectations. I would love the opportunity to learn more about why you did not enjoy your shower so we can ensure we continue to offer a great experience for you and other guests in the future. I am happy to share we do have room available with bath tubs upon request. My team and I would love to be your hotel of choice whenever you need to fly out of Edmonton. I can be reached directly at the hotel at 780-470-3800. I look forward to you hearing from you. With CARE, Tyson Ghostkeeper General Manager

"Excellent room"

5
28/09/2015

My stay was most enjoyable. The bed was very comfy, the internet was good, the washroom spacious, & they also offer a free breakfast. The location is also convenient to the St.Albert Mall, Tim Horton, and restaurants are near by. Most enjoyable, I would recommend this place.

Tyson G, General Manager at BEST WESTERN PLUS The Inn at St. Albert, responded to this review
Dear Jennifer A, Thank you for being our guest and for your wonderful review on TripAdvisor. My team and I are very grateful to have earned your loyalty. I agree we are in a great spot on St. Albert Trail so close to so many great restaurants and shopping with St. Albert Centre Mall just across the street! We look forward to welcoming you back again soon. With CARE, Tyson Ghostkeeper General Manager

"Great Location, Great Service"

5
27/09/2015

This is a newer hotel in a great location. Rooms are modern, staff is excellent. It's everything you need; clean and everything in working order. It's close to restaurants and easy to get to. We have stayed in standard rooms and suites and not been disappointed.

"St Albert hotel"

5
25/09/2015

A great place to stay for a couple or a family. Rooms were clean and quiet. We didn't use the pool but it looked clean. Pool towels were available. Friendly helpful staff in all areas - reception, breakfast area and housekeeping. Breakfast was varied, fresh and plentiful.