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Vorteilscode

Best Western Plus Hotel Red Deer Inn & Suites, Red Deer

4.5/5  - basé sur 492 notations.
6839 66th Street, T4P 3T5, Red Deer, Canada - Karte ansehen

Dieses Hotel in Red Deer, Alberta, ist ideal für Geschäfts- und Urlaubsreisende und bietet eine günstige Lage in der Nähe von Einkaufsmöglichkeiten, Freizeitangeboten und Firmenzentralen. Ganz gleich, warum Sie sich in Alberta aufhalten, die Region hält für jeden etwas bereit. Dieses Best Western-Hotel befindet sich in der Nähe des erstklassigen Einkaufszentrums „Parkland Mall“ und des lebhaften Stadtzentrums. Aktivurlauber schätzen die unmittelbare Nähe zu den Stränden von Sylvan Lake, zu Discovery Canyon, zum Skigebiet Canyon und zu den vielen Grünflächen und Spazierwegen in der Stadt. Sportanhänger haben es nicht weit vom Hotel zu Sportarenen wie Collicutt Centre, GH Dawe Centre, Westerner Park/Enmax Centrium, Pidherneys Curling Center/Kinex Arena und Edgar Athletic Park. Dort sind oft unzählige Sportler und Mannschaften aller Altersgruppen und Sportarten anzutreffen. Geschäftsreisende schätzen den hauseigenen Sitzungssaal für kleine Geschäftstreffen. Zusätzlich bieten wir Gästen eine gute Anbindung an ortsansässige Unternehmen, zum Beispiel Firmen in Edgar Industrial Park und in Burnt Lake Business Park. Dieses Best-Western-Hotel ist gut vom QEII Highway aus zu erreichen, und es liegt zentral zwischen Calgary und Edmonton, sodass Tagesausflüge in die größeren Städte möglich sind. Die kürzlich renovierten Gästezimmer sind ausgestattet mit High-Speed-Internet, Mikrowelle, Minikühlschrank, komfortablen Matratzen mit extra gepolsterter Auflage und einem ergonomischen Bürostuhl, perfekt zum Arbeiten oder Entspannen. Schwimmen Sie eine Runde im Hallenbad, entspannen Sie sich im Wannen-Whirlpool, oder nutzen Sie das Fitnessstudio. Gäste können ihre freie Zeit auch vor dem Flachbildfernseher mit Kabelsendern und Spielfilmen verbringen. Für ultimativen Luxus mit extra viel Platz fragen Sie nach unseren Executive-King-, Premiere- oder Whirlpool-Suiten. Unsere Gäste können jeden Morgen mit einer kostenlosen Zeitung und dem kompletten warmen Frühstück beginnen. Unser freundliches Team ist bestrebt, Gästen einen hervorragenden Service zu bieten, und wir freuen uns darauf, Sie bald in diesem ausgezeichneten Hotel in Red Deer willkommen zu heißen. Reservieren Sie noch heute zu einem günstigen Preis im Best Western Plus Red Deer Inn & Suites.

Best Western Plus

Hotel Red Deer Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Hallenbad
    Hallenbad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 490 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
298
Sehr gut
137
Befriedigend
34
Mangelhaft
9
Ungenügend
12
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
7
Alleinreisende Alleinreisende
16
Familie Familie
129
Geschäftlich Geschäftlich
125
Geschäfts-<br>reisende Geschäfts-
reisende
196
Geschäftsleute Geschäftsleute
136
Geschäftsreisende Geschäftsreisende
152
Paare Paare
90
Reisen mit Freunden Reisen mit Freunden
40
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Hockey Alberta Leadership"

5
10/09/2018

A very good stay! We were booked here for a conference at the Red Deer College. Reasonable access to that facility. BW was a good choice for accomodation, great staff, good rooms. Overall a posistive experience!

""Great Place to Stay""

5
28/08/2018

I stayed here for one night while attending a conference in Red Deer. This has been the best hotel I have stayed at in Red Deer. I usually come for overnight stays in Red Deer at least 8 times a year for meetings. Rooms a spacious and pristine with all amenities. All staff that I encountered were terribly friendly and courteous. They have an awesome continental breakfast which has just about everything one needs. hot food was great. Access to Highway 2 is right there which save a host of time if you are travelling. Reasonably priced as well. Good job Best Western on this one

"Welcoming and clean."

5
15/08/2018

We made a last minute booking for two nights in a jacuzzi suite. I didn't think the hotel would be able to accommodate our two dogs in a jacuzzi room but they made it work. Our stay was fabtastic. We will be back again. We had a much better experience here than at two of the other hotel chains this trip. The pool was clean and a good temperature as was the hot tub. The fire place in the room worked well. The staff appeared to happily accommodate our request for a later cleaning time. Definitely recommend.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there is so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Red Deer and that my amazing team took such great care of you. I'll be happy to share your compliments with them all.

"Great hotel stay"

5
15/08/2018

We always stay here now when in the Red Deer area. This is the best place to stay, great rooms and staff ad the breakfast is a great way to start your day. This hotel is clean, well cared for and easy to access.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for this great feedback, we are delighted you had such a fabulous time at our property. We pride ourselves on creating unique and personal experiences for each one of our guests. I will be sharing your wonderful comments with our teams.

"Girls Trip after Mud Hero"

5
13/08/2018

We enjoyed a nice night at the hotel after completing the 6km Mud Hero obstacle course race at Canyon Sky Hill. It was a great location close to restaurants, liquor stores and a great spa we went to for a massage. The rooms are nice, the staff friendly, the hotel was clean. We were disappointed that there were no corkscrews available - we had to go back to the liquor store which was quite inconvenient. Also, we were really looking forward to sitting in the hot tub and relaxing, but it is very small and at 10:10 pm it was full of kids, so no hot tub for us. The breakfast was good, I loved the little cups with cheese, salsa and green onions - allowed you to doctor up your eggs a little. Nice and fresh.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 403-346-3555. Sincerely, Dawn Mellings-Kynoch General Manager Best Western Plus Red Deer Inn & Suites

"Staff are friendly and the place is clean"

5
06/08/2018

M y trip was part business and part pleasure. The staffs ( the desk,breakfast servers,room-chambermaids) are friendly and helpful. They all had cheerful smiles. It surely help you to forget your misfortune in this difficult world.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in the future.

"We Love this Hotel!!!"

5
04/08/2018

Last summer we stayed here 1 one night on our travels and loved the family suite so much, this summer we decided to make it part of our summer vacation. We stayed 2 nights this time, all the staff we encountered were very friendly, we checked out the complimentary breakfast and enjoyed the pool and hot tub both nights. The family suite is spacious, clean, 3 beds are perfect when travelling with teenagers, and these beds were the most comfortable of all our hotel stays on this vacation. I think stopping in Red Deer and staying at this hotel might end up being a permanent part of our summer vacations.

"Pleasant Stay"

1
19/07/2018

While in Red Deer, my husband and myself thoroughly enjoyed our stay at the Best Western. During check in and check out, all the the staff was extremely friendly and helpful. Enjoyed having a hot breakfast, not rushed at all. Would definitely stay at this hotel again.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your feedback. I am delighted that you had an excellent experience staying with us from start to finish! We hope to welcome you back soon! We were chuckling here because you gave us a 1 out of 5....but clearly your intent was #1!! Thank you again and enjoy the rest of your summer. Stop by anytime should you find yourself in Red Deer!!

"Best describes it"

5
19/07/2018

I have stayed at this Best Western before, and chose to stay again because of my previous experience. Staff here are friendly and helpful. Rooms were clean to detail. and a choice of pillows from firm to soft to choose from. Breakfast was a hot meal and the kitchen staff were efficient at keeping food well supplied, and tables were cleaned off immediately. They even came around with coffee pot and asked if you wanted more coffee. Outside was clean, with lots of parking, with a Tim's and a restaurant very close by. Stay here again in the future, that's an absolute yes. Easy to get to from Highway 2.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your wonderful review. I am so pleased that you enjoyed your stay in our hotel and found all the services and amenities to be comfortable and welcoming. You've given our readers a wonderful overview of the property and services; I am grateful to know that the efforts of all my team members are being appreciated.

"Nice newer hotel"

5
05/07/2018

Chose them because they are pet freindly, great service, good breakfast and nice staff. Plenty of parking and reasonable rate for a long weekend. Clean and comfortable room, bathroom a little small but otherwise all good.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
On behalf of our entire Best Western Plus family, thank you for your lovely review. We take great pride in ensuring all our guests, human and fur babies alike, have a fabulous experience during their stay with us. We hope to be host to you again, should you find yourself visiting Red Deer again. Enjoy your summer!!

"An Alberta Road Trip"

5
29/05/2018

Good sized room with excellent amenities. Hotel provides a breakfast as part of the deal by way of a buffet which just adds to the overall satisfaction of staying here. The hotel is easily accessed off Alberta HWY 2, though nearby restaurants are few. Definitely a recommendable stop-over.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are thrilled to know that you enjoyed your stay with us. It is our hope that all our guests enjoy their stay and have nothing but positive memories.

"circle trip home from jasper"

4
09/05/2018

We have stayed here years ago and it was very go then. The front desk staff was warm and welcoming, The rooms are a good size with comfortable beds and clean. Did not have breakfast,but had coffee and the breakfast looked pretty good. There is some green space around the hotel to walk the dog. you will note I always include the dog.with that being said our room was on the first just down from housekeeping so it was a little noisy in the morning. This was the only little draw back from a very nice stay. Will definitely stay here again

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for wonderful review. We are thrilled to learn that you enjoyed your time with us. We absolutely love our pet visitors and hope that they too enjoy their stay. I am so sorry that your room was noisy. I did remind housekeeping to be mindful of our guests in the rooms directly across from the laundry room. We hope to welcome you back on your next adventure.

"Clean room and good sleep"

4
29/04/2018

This was a typical best western -clean, continental breakfast (with lots of variety), and good value. My one disappointment is that I was on the fourth floor and the wifi didn't work there for me. It showed signal strength on 4th floor, but no connection. When I went to the first floor, it started working (without my intervention), but I wanted to use wifi in the room. Maybe stay on a lower floor?

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for leaving a review for us. I am so sorry that the WIFI caused you grief. We are expecting our brand new Wifi and TV services to be up and running for July 27th, 2018. The new services will ensure a better WIFI/TV experience for our guests.

"An excellent hotel. Clean, Quiet, and a Good Breakfast"

5
21/04/2018

We enjoyed our stay at this hotel. The front desk staff was friendly and efficient and the woman working the buffet breakfast in the morning was excellent. Our hotel room was clean, even the bathtub. (Which some hotels barely clean.) The bathtub in our room was SPARKLING. Hooray! The bed was also very good, and the Wifi was good, too. It has a convenient location, just off the highway, and our drive to the Westerner Convention Centre was fast. We will definitely be staying here again the next time we're in Red Deer.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a lovely review. Thank you for sharing your experiences with us. We can only hope that our guests enjoy their time while staying with us and I can clearly see that you did!!!

"Great value!"

5
16/04/2018

This hotel is a simple, basic hotel but it is clean, great comfortable beds, plentiful hot breakfast buffet with friendly, hard working staff. I was on the main floor during a volleyball tournament and was not disturbed by noise. This hotel is definitely worth the money you pay. Great value!

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Your review is appreciated. Thank you for sharing your experience with us. We most certainly are grateful for your loyalty to us.

"Great hotel"

5
30/03/2018

Had a great stay. Clean and comfortable. Great service and location. Upgraded room was nice with elite status. Have stayed here before and definitely will again. No problems or concerns whatsoever. Convenient.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your continued loyalty, especially when there are so many hotels to choose from. We appreciate you and are thrilled to know you enjoy your time with us!

"Outstanding Hotel"

5
30/03/2018

Management and staff are exceptional. Above and beyond customer service. Rooms are very clean and well decorated. Extremely comfortable beds and pillows. Breakfast is always fresh and tasty. Location is very convenient, just off of Highway 2. Truly our favourite hotel!

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you so much for the excellent review. We strive to ensure our guest have the very best experience possible. It is great to know that you enjoyed your stay with us!!

"Poor Management, incredibly rude staff"

1
21/02/2018

My partner and I stayed there this past family day long weekend. (Feb 17-19, 2018) He was equally unimpressed. The property itself, the rooms and the structure was very well cared for. Clearly, the maintenance staff care about the guests. However, the daily-use common areas were not kept clean or even safe. When I asked the front desk to address this issue their behavior does not bear repeating - except to say that if it didn't involve their cell phones or the computer keyboard the front desk staff were completely unwilling to bother themselves. The housekeeping staff barely provided the minimum I would expect at a one star establishment. They would make snide quiet comments in their own language - unfortunately for them it is also the language of my family, so I clearly understood every disrespectful utterance. The guest abuse and chaos continued in the morning breakfast room. The management is clearly asleep at the wheel. There was an abundance of staff but no one was willing to provide any service. If the management does not soon provide the staff with basic training on hospitality and core politeness I suspect this hotel will not maintain it's rating for long. Unfortunately, for this chain I am a North American manager at my employment and I will take steps to make sure that my valued staff are not exposed to this sort of treatment.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
I am sorry that you experienced this. Please, If you would like to discuss things further, I would encourage you to contact me at the hotel.

"Best of the Best"

5
10/02/2018

Great hotel with exceptional staff who are friendly, helpful, and always prepared to make your day with a smile and positive comments. Great location close to many amenities and also close to the major hiway in Alberta. Even when your room faces the guest you never hear the noise associated with traffic!

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your feedback. I am delighted that you had an excellent experience staying with us from start to finish! We hope to welcome you back soon!

"It was a great experience. I will always stay at Best Western hotels if . I always suggest to friends to stay t"

5
04/01/2018

If it possible always suggest them to other friends. The fire place was nice to use. My puppy liked laying in front of it. The jacuzzi was nice to use after a very cold day of -40 and the long drive. See you again soon.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a delight to read your review and know we were able to create such a memorable experience for you. Thank you for taking time to post a review and we hope to welcome you again.

"Always assured best when staying in this hotel"

5
20/12/2017

We have stayed at this hotel more than 10 times and have always been able to rate it as a excellent stay each and every time. In our opinion its one of the 3 most enjoyed stays of all the Best Westerns that we visit throughout the year As my hubby works across Canada and US he does stay at several others And we use Best Western hotels when holidaying as well.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in the future.

"Great accommodation and terrific staff"

5
03/12/2017

Stayed here twice now on business. Attentive, friendly staff. Very welcoming feeling. Comfortable bed and nice breakfast location. Rates are pretty good for this area and location is close to major roads and restaurants.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you very much for your lovely review. I am happy to know that you enjoyed your stay with us and that our wonderful front desk and breakfast teams took such great care of you! I will be happy to share your compliments with them.

"Always a great stay"

5
29/11/2017

Have stayed in this hotel many nights in the past 9 years for business. I have always had a great stay. Rooms are clean, staff are friendly. I have worked for several different companies in the last few years and it is the first choice on there list of hotels in Red Deer.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there is so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Red Deer and that my amazing team took such great care of you. I'll be happy to share your compliments with them all.

"Experience the best in service"

5
22/11/2017

One of the very good properties in Red Deer. I was used to staying at Leva Avenue hotels but this time I made an exception and did not regret it at all. Nice place in a quiet location in the heart of city. Excellent staff smiling check in and check out. Clean rooms. Although breakfast could be improved, no options for a vegetarian guest. In all would recommend this hotel for business or personal travel.

"Best Western Means Great Quality"

4
19/11/2017

I've always been a fan of all BW locations. Had a bit of a slow check-in experience because the sole person working at front desk got caught up in pool servicing. The room was a bit musty but very clean. I habitually check mattresses for bed bugs and they were nearly spotless, which was a relief. Breakfast service was amazing - the selection was fabulous with non-dairy (almond) milk and gluten-free options. Everything from omelettes to oatmeal, I was impressed with the variety offered.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you again for taking the time to review our hotel. We certainly appreciate the feedback. We hope to welcome you back soon!

"Nice stay"

4
13/11/2017

Awesome staff :) The woman at the front desk was super friendly, and great with the kids; I would stay again just because of that! The rooms were nice and clean, and the housekeeping ladies were kind. Breakfast busy, but it was good; staff were really good at keeping up on everything. Pool was fine, and same with hot tub. Overall good stay.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for taking the time to share your feedback with us. We are delighted you enjoyed your stay and hope to welcome you back soon!

"Business/shopping trip"

4
12/11/2017

Room was the jacuzzi suit, king size bed & sitting room...very nice! Reasonably priced. Pleasant staff. Good breakfast with lots of extras for toppings, strawberry, blueberries, flax,coconut,etc. They could improve the quality of toilet paper & tissues.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for sharing your comments regarding your stay. We look forward to welcoming you back again on your next visit to Red Deer.

"Nice Hotel"

5
10/11/2017

Lots of parking space. Close to QEII (also known as highway 2) for travellers. Convenient in the corner of Red Deer so whole city is available. Transit just a block away if needed. Tim Hortons also just a block away if that's important to you. Pool and hot tub included. Hot breakfast in mornings.

Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for sharing your comments and we look forward to welcoming you back again on your next visit to Red Deer.

"October visit"

5
09/11/2017

Well we were in Red deer again for the annula fall dog show and our hotel of choice was the Best Western. They have great staff, great rooms and they treat us like family. the grandkids came for a visit and we enjoyed the pool and hot tub amenities as well as the spacious guest rooms allowed us to visit without being cramped.

"close to Red Deer College"

4
07/11/2017

This motel was chosen for its proximity to Red Deer College. It is on a busy main street, but the room was quiet & not much traffic noise. It is across the street from Bower Mall, a MacDonalds & Wendy's restaurants. Breakfast is included which is very helpful.

"we are very impressed with the Best Western hotels"

4
07/11/2017

we can appreciate how hard the staff of each hotel are trying to help, we found the front desk staff are usually exceptional, the breakfast menus are good, staff again very pleasant, keep up the good work, it pays off to recognize how important the travelors are.

"Great Choice!"

5
02/11/2017

Would choose this hotel again! Awesome service and a nice hot breakfast! Rooms are very clean and loved the fact that they offered a pet-friendly room! Overall it was a great experience! Also a really good location...close to everything and close to highway.

"Always friendly & welcoming staff"

4
31/10/2017

I used to stay here regularly on business for 7 or 8 years and was always impressed with the quality of the hotel staff. This visit was no different and in some ways it felt like a homecoming after not having had stayed here for more than a year. The staff have always worked hard to make my stay pleasant and thus I did not hesitate to take my wife here on a weekend getaway. It was another pleasant stay at a very nice facility with exceptional staff.

"Best so far!"

5
29/10/2017

Great place, great service and superior staff. The location is excellent as it is right beside exit to Calgary and the place is quiet as well as friendly. The rooms give you great sleep and I am sure to book this place again and make it my regular stop over.

"Post Harvest Holiday"

5
28/10/2017

Great staff - great place - fabulous breakfast We really enjoyed our stay and highly recommend this hotel. The reception staff were extremely professional and polite, helpful. Room was very clean, beds were comfortable. Wifi worked fine and we enjoyed our stay.

"Excellent!!"

5
27/10/2017

This hotel is likely one of the best! They were very helpful and efficient in reservations, check-in and check-out. The staff are friendly, cheerful and welcoming. The hotel and rooms are super-clean, spacious and warm. Breakfast was plentiful and hot. Great place to stay on business or vacation. They make your business trip into a Vacation!

"Great stay at BW Plus"

5
23/10/2017

Have stayed here before and never a complaint. Service, room are great and highly recommend. They have a good choice of breakfast and also nice to have the fridge, microwave and coffee maker. rooms are a good size.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for sharing you wonderfulr comments regarding your recent stay with us. We look forward to welcoming you back again on your next visit to Red Deer.

"Great place to stay"

5
19/10/2017

This Best Western is clean, very friendly staff, excellent breakfast included and great appearance all around.....Quiet area. The beds are so comfortable. This hotel is pet friendly which is great. I have stayed at this Best Western a few times and each time I stay it is the same. Exceptional Hotel.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
I truly do appreciate the time taken to submit your comments to Trip Advisor. I am glad your stay was comfortable and I have to agree that our Guest Services staff, along with our Breakfast Attendants, sure do a super job trying to ensure each and every guest is tended to! Thank you for your wonderful review.

"one night stay at BW Plus Red Deer"

5
19/10/2017

After a rather frightening drive from Edmonton in high winds, it was an absolute delight to arrive at the hotel and to be greeted in such a warm, friendly manner by the front desk staff who quickly verified my booking and answered all my questions in a sincere, cheerful manner. As the 'first point of contact', the staff here go 'way beyond the mark' to make their guests feel welcome and this tired, stressed traveler was very appreciative of their kind welcome!

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you very much for your lovely review. I am happy to know that your experience with us was positive and memorable. It means a lot knowing you enjoyed your stay with us and that our wonderful front desk took such great care of you! I will be happy to share your compliments with them.

"Top Notch as Always"

5
15/10/2017

Staying at any Best Western Plus is a guarantee for top notch service and rooms. Hot breakfast downstairs as well as a pool and fitness rooms are all so convenient, very time saving features. Additionally, there is a discount card for a meal at an adjoining or a nearby restaurant. If you're a CAA member, more savings. After staying at Best Western Plus, it's the only hotel you want to be at!

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there is so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Red Deer and that my amazing team took such great care of you. I'll be happy to share your compliments with them all.

"Happy Traveler"

5
05/10/2017

This hotel supplied me with excellent service by all of the friendly staff in their areas of work. A desk clerk who remembered and called me by name hours after meeting. Excellent room service. Fantastic breakfast, a number of choices. A Manager who went out of her way to locate a left behind article and held it for pickup.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in the future

"good location"

3
02/10/2017

well, the price is right for sure. in a great spot beside the highway with a few restaurant options withing a two or three minute drive. Disappointed that I got the absolute worst room in the hotel - second floor directly over the lobby in front of the elevator. I heard every guest arrive and didn't get a view from the window - it looked directly at the stucco'd rear of the portico over the front door. My wife reported that the breakfast was good. easy to park. very pleasant staff.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
I am so sorry that your experience with us wasn't top-notch. It is definitely unfortunate that a very few select rooms are not the most ideal, with restricted views and / or near an elevator.

"Best hotel in Red Deer!!!"

5
30/09/2017

You cannot go wrong with staying here. The place is very clean, breakfast is great, pool is small but it is a pool and has a hot tub with a exercise room. Very good for what you pay and what you get. They are constantly cleaning and keeping the place nice. Extra kudos for the breakfast room staff, they are outstanding!

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in the future.

"Sept. 27, 2017"

5
27/09/2017

Very friendly staff. Building seems to be very new, and is well maintained. Comfy room. Didn't have breakfast at the hotel, but looked quite good. One of the most comfortable hotel beds I have ever slept on!

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for taking the time to share your experience and we look forward to your next visit should you ever find yourself travelling to Red Deer.

"Well located and great service"

5
24/09/2017

Not a planned stop, but the staff when contacted en route were helpful and when we arrived everyone was welcoming and the hotel was well located clean and well maintained. The view was nothing to write home about but considering the location no surprise.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for sharing your comments and we look forward to welcoming you back again on your next visit to Red Deer.

"Best Western Red Deer"

5
24/09/2017

As always, the best hotel in Red Deer!! Fantastic staff, well kept up property and very comfortable rooms. Whenever I'm passing through Red Deer, if it makes sense in my schedule, I make a point of staying here. It's always a great experience, both people-wise and facility wise.

"Great place to stay with very friendly and personable staff!"

4
18/09/2017

Staff here is fantastic, wish they would have allowed a cot in the room that was very disappointing. Especially since we requested one on the booking but were not informed there would not be one until we checked in.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you very much for your lovely review. I am happy to know that you enjoyed your stay with us and that our wonderful front desk and breakfast teams took such great care of you! I will be happy to share your compliments with them. Please know that we do not have cots at all. I am so sorry. Please feel free to contact me if you would like as I am curious how you booked your reservation. I would like to ensure this is not an issue in the future. 403-346-3555

"Great hotel"

4
18/09/2017

Location is convenient although a bit of construction on access road on September. Beds are very comfortable and the staff very friendly and welcoming. Had a nice hot breakfast. Would recommend as a inviting and comfortable stay.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are thrilled to know you enjoyed your stay. Thank you for your comments and we hope to welcome you back again on your next visit to Red Deer.

"Another great 7 night stay..."

5
14/09/2017

This is my usual place to stay when in Red Deer for many reasons. Easy access, good restaurants close, gas station, quiet, dark rooms, good breakfast, Great confortable bed, good price for what i get and fantastic frendly helpful staff. I will be back...

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a delight to read your review and know we were able to create such a memorable experience for you. Thank you for taking time to post a review and we hope to welcome you again.

"Nice clean convenient to QE2 highway"

4
11/09/2017

We got a great deal on a king room suite. It was spacious with a sofa bed & chair with room to spread out. There was a coffee machine & mini frigde which was great to keep drinks cool. It was clean and kept that way during our 3 night stay. It was not far off QE2 so very convenient going from there to Ponoka for their stampede. Despite to proximity to the railway & highway it was very quiet and did not hear any outside noise. They have a nice breakfast nook with the usual Best Western breakfast, which was satisfying to get you going in the morning. Also close to Tim Hortons and Macdonalds if late night snacks needed.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
I truly do appreciate the time taken to submit your comments to Trip Advisor. I am glad your stay was comfortable and that you enjoyed all we had to offer. It is definitely a cozy place.

"Best Western Red Deer Stay"

5
11/09/2017

We had joined our friends for a weekend get-a-way at your hotel & decided to play some board & card games. The staff were extremely accommodating & let us use the breakfast room for playing the board & card games. It made things a lot easier & more comfortable for us all.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for this great feedback, we are delighted you had such a fabulous time at our property. We pride ourselves on creating unique and personal experiences for each one of our guests. I will be sharing your wonderful comments with our teams. Thank you for taking the time to share your experience and we look forward to your next visit.

"Home away from home!!"

5
07/09/2017

The rooms are very comfortable, clean, pet friendly and the beds are pillow top which allowed us to relax for a great nights sleep. The staff was great!! We would highly recommend The Best Western Plus in Red Deer, Alberta to everyone!!!

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in the future. Thank you so much for your loyalty!!

"Would stay again - Leisure"

5
07/09/2017

Clean guestrooms, pet friendly, friendly staff and professionally dressed staff. Shower has bulk shampoo, conditioner and body wash. Lots of food delivery options close to hotel. Good cable TV service. Stayed here for one night after a camping trip to have a comfy bed and hot shower and to relax before heading home. Would stay again.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your feedback! I am delighted to hear that your stay was memorable and that you enjoyed our convenient location! Thank you again for taking the time to review our hotel. We hope to welcome you back soon!

"Last Minute Decision"

5
06/09/2017

We decided to stop in Red Deer on our travels and chose this hotel, at first I thought it was a King bed, twin bed and a pullout couch but we got a family suite that had a bedroom with 2 twins and the King and couch in a separate room. This is such a great setup when you're travelling with older kids. Even though it was a little dated, it was very clean and all 3 beds were super comfortable. There was even a small jetted tub in the bathroom. Travis at the front desk was very friendly and helpful. There was a spacious parking lot that was really convenient since we were towing a boat. The beds were so comfy we slept in and didn't make it to breakfast. I wish more hotels had these kinds of rooms available, it will definitely be a stopover point on our travels in the future.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for this great feedback! We are delighted you had such a fabulous time at our property. We pride ourselves on creating unique and personal experiences for each one of our guests. I will be sharing your wonderful comments with our teams and specifically Travis.

"Red Deer Rendezvous"

5
05/09/2017

An exceptional place to meet with plenty of room in the hotel and lots of activities to do while in town. Friendly staff, large rooms, pool, hot breakfast... secure parking lot, well lit... and very quiet rooms and hallways.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a delight to read your review and know we were able to create such a memorable experience for you. Thank you for taking time to post a review and we hope to welcome you again.

"Clean, comfortable stay"

4
02/09/2017

Comfortable bed, room a bit dated but clean. Breakfast was good, a short walk to a great restaurant for dinner. Would stay there again. Even though the parking lot was full of oil riggers' trucks we never heard any noise. Very peaceful stay

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a delight to read your review and know we were able to create such a memorable experience for you. Thank you for taking time to post a review and we hope to welcome you again.

"Always an Enjoyable Stay"

5
31/08/2017

My wife and I made a trip to Red Deer for a Scent Detection Competition with our dog. We stayed here in April and definitely wanted to stay here again on this trip. The staff are very pleasant and the king room we always ask for was great. We plan to stay here on any future trip we make to Red Deer. Thanks for doing such a great job of making our stays so pleasant.

"Excellent in every way"

5
30/08/2017

We stayed for one night in a room with 2 queen beds. The hotel has ample parking spaces available. The front desk area is clean with modern/tasteful decor. They have newspapers and fresh fruit as well as comfortable couches in the main lobby for the guests. We enjoyed the swimming pool and hot tub: both clean and well-cared for. We didn't use the exercise room but we could see it through the pool windows and it looked decent. Thumbs up for the pillow-top beds! We had a wonderful sleep. The air conditioning worked well and the bathroom facilities were up to date and functional. Having the single-pod coffee maker in our room for the morning as we packed was also very convenient! We were happy with the quality of the hot breakfast and the variety of items offered. Thank you to the cooks for the yummy cheese omelets: really tasty! The breakfast room had enough space for everyone dining at the time we were there. Every staff member we encountered was friendly and genuinely warm and welcoming. We plan on staying here again when we need a hotel in Red Deer.

"Great Stay"

4
26/08/2017

Another great hotel with the Best Western family. Clean new and modern hotel which was nice. Great suites and amazingly friendly staff. Pool was decent and hot tub was ok. Kids were running around free but it was a weekend. The breakfast was decent but I hope they get the coffee machine fixed. Waiting on a keurig was not overly good but hey it is what it is. Will stay here again

"great place not bathroom freindly"

3
23/08/2017

very clean and up-to-date just need to be a trapeze artist to navigate the bathroom door opens and stops in front of toilet need to squish in to close door to shower or use the toilet. breakfast staff were great nice and friendly . wide selection of goodies to eat.

"Enjoyed every minute."

5
21/08/2017

My family and dog stayed at this best western location as we were travelling home. Every staff member we encountered was helpful and accomodating, from reservation to check in, breakfast and check out. The kids enjoyed the pool, and we enjoyed being able to have accomodation for our Chihuahua too. Thanks for a great stay. This will now be our stay over hotel when on travels :)

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a delight to read your review and know we were able to create such a memorable experience for you. Thank you for taking time to post a review and we hope to welcome you and your lovely again.

"Red Deer Business"

5
18/08/2017

Customer service in this hotel is by far the best service I have encountered in a hotel. From check in to check out, staff went out of their way to ensure comfort. Staff clearly enjoy their jobs here.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for completing the survey and for your kind words. I would have to agree with you; we all enjoy being here and are grateful to all of our valued guests for bringing out the best in us each and every day!

"Great place"

5
14/08/2017

It was a nice stay away from home for business. All the counter staff were very friendly and helpful and the rooms while maybe a little dated were very comfy and cozy. I would highly suggest staying here.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thanks again and we hope to welcome you back again on your next visit to Red Deer.

"HAPPY STAY"

4
14/08/2017

the people at the front desk where extremely friendly and helpful the breakfast was great. The swimming pool nice and clean. The room very spaces and clean with comfy beds and pillows. We didn t know how the AC worked but somebody from the front desk helped us right away

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you very much for your lovely review. I am happy to know that you enjoyed your stay with us and that our wonderful front desk and breakfast and housekeeping teams took such great care of you!

"best western red deer"

5
12/08/2017

Exceptional,value, service, great pool,great room,great experience! Very large rooms. hot tub as well as pool good breakfast ,very comfortable air conditioned rooms ,very quiet,close to amenities.Tim Horton's next door! :)

"Pleasantly surprised"

4
11/08/2017

Staff were excellent, helpful and considerate, room was very large and clean, only complaints would be the washroom was rather small and the bed was a little firm for my taste, however it was not uncomfortable at all. Had our 2 large dogs along and they were welcomed by the staff who even offered to care for them if we wished to use the pool area. Overall we were very impressed.

"Good for travel"

5
10/08/2017

The room was clean, the hotel staff were friendly, the bed was comfortable, the hotel was quiet and the rate was reasonable. I've stayed at this location before and I will again. It met all of my expectations and was good value for a business stay.

"Great as usual"

5
09/08/2017

Great staff and excellent stay.Nice to stay at a place that is like home in regards to feeling good and being remembered when you check in and check out. Always look forward to coming back. Think they should find a new place to partner with other than the Mojave Grill as it lacks with their standard of service. State and Main comes to mind. Other than that, will be back in a couple of weeks like clockwork

"excellent front desk staff"

4
07/08/2017

would recommend this hotel for the quality of service from the staff: it stands out! in addition, it was dog friendly, close to take out restaurants and had good, safe parking. the breakfast service had a good selection of items

"Great value and nice, clean hotel to stay at!"

5
06/08/2017

We were upgraded to a king suite, had 2 gift cards, enjoyed a great sleep in a king bed, had a delicious breakfast, and this was excellent value! The staff were all very friendly and helpful and the breakfast staff were especially cheerful. I recommend this hotel for the value and price paid, including a full breakfast!

"Great place to stay"

5
05/08/2017

This hotel is always a good hotel to pick. They do take care of their customers. There is usually a Best Western near and it's worth it to stay. We use their facilities when and where we can. The pool if fun too.

"Front desk staff Jen is excellent"

5
01/08/2017

Jen at the front desk always had a smile and a hello every time I passed through the lobby. She is a great asset to this location. The room was comfortable and I enjoyed my stay. Thank you for the motorcycle parking and allowing several of us to park under the canopy and close to the building when severe weather was threatening. Definitely stay at this location again when visiting the area.

"Excellent hotel"

5
17/07/2017

We have stayed at this hotel many times in the past when my husband had business in Red Deer. Because we know it and it is conveniently located close to the major highway, it is a hotel of choice when we plan to stay overnight in Red Deer.

"Spacious, Clean And Affordable"

5
11/07/2017

The hotel had all the amenities, and our suite was spacious and felt super clean. The staff were extremely friendly, yet professional and above all, helpful. I would definitely go back and/or recommend this hotel. This would be my first choice.

"Great hotel"

5
09/07/2017

great place always clean great staff always there to help, rooms clean nice with a pool and hot tub with a normal hot breakfast and bag lunch for those who are in a hurry or cant male breakfast will go again . location around other hotels and close to the hwy . Dont know why this has to be 200 words to reply not like its a car review

"ANOTHER PLEASANT STAY"

4
04/07/2017

When in Red Deer we always choose this Best Western. It is always our first choice. Nice environment and the front end staff are so pleasant and helpful, always a pleasure. Keep up the great work, appreciate your smiling faces

"Great Location, Great Staff"

4
04/07/2017

Great hotel, wonderful staff, very economical and close to major roadways to get around Red Deer (if you have kids the hotel is next to the trampoline park) and to go to Sylvan Lake. Rooms are clean and the beds are very comfortable!

"great service"

5
04/07/2017

we arrived around noon to hotel and were extremely surprised that they could check us in early. We enjoyed a very relaxing stay and would definitely recommend this hotel. Front Desk staff were friendly and helpful.

"Family stay"

4
26/06/2017

The staff was very friendly and helpful. They accommodated us so that we were just across the hall from the family we travelled with. The kids loved the pool. The breakfast staff was very efficient and were constantly refilling items so the breakfast bar was fully stocked.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for completing the survey. We certainly appreciate all comments and feedback that we receive from our guests. It is our goal to ensure your experience with us is nothing less than positive. We look forward to having you all visit again.

"Very nice stay"

5
26/06/2017

Our stay in the Best Western in Red Deer was very pleasant. The staff at check in gave excellent advice on restaurants close by. The room was very clean and quiet and there was a nice variety at breakfast. I would definitely stay again at this hotel in the future.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for taking the time to complete the survey. We appreciate all feedback. We are thrilled to read that you had a pleasant experience during your recent stay here with us. We look forward to your return in the future!!

"Best western plus?"

4
25/06/2017

Nice place but pool wasn't what I thought it would be. Rooms and bed were great. Bathroom was small and hard to get around in. Television Cale was horrible, but all in all rooms and service was excellent.

"Night Away"

4
23/06/2017

Night away with the wife was wonderful. The staff upgraded our room adding to the experience. I would recommend staying at Best Western Red Deer. I travel for work and stay in a lot of hotels and this was one of my favourites.

"Excellent"

5
23/06/2017

Loved my stopover in Red Deer, AB. Jennifer was very nice at check-in, ate at the Mojave restaurant next which was delicious, and relaxed the evening in the very clean Jacuzzi. Breakfast just needs some fresh fruit assortment choices.

"Awesome place"

5
20/06/2017

Very nice property under the Bast Western flag. Clean rooms, great staff, awesome bed. What more can ya ask for when travelling right? Would highly recommend. If ya need a good night stay here is the place!

"You can never go wrong with a Best Western Plus"

5
16/06/2017

Great Location. Clean. I would highly recommend if your in the Red Deer area to stay here. Restaurants are close within walking distance. Free breakfast is always a bonus as well. Rooms are huge and staff was always polite.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for your kind comments. We certainly appreciate you taking time to do so. We strive to provide the best experience possible, for our guests!

"Hotel Review"

3
13/06/2017

The room was disappointing for the usual Best Western Hotels..It looked dated with the carpet that looked like "Should I walk on them in bare feet"? The TV's are too low for watching while lying in bed. The staff were great. The breakfast was very nice. The all day coffee was delicious.

"Best Western is Best"

5
13/06/2017

I have stayed in dozens of hotel all over North America. I am always amazed at the friendliness of the Best Western staff. However the one in Red Deer Alberta exceeded even their expectations. Great staff enjoyed it very much.

"great overall stay!"

5
12/06/2017

The staff are friendly and go out of their way to ensure your stay is comfortable. Best hotel experience in Red Deer. The breakfast is great - everything you need for a good start to the day. Rooms are spotless.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for taking the time to complete the survey. We are thrilled to know that you enjoyed your time here with us. We thrive on ensuring our guests have an outstanding experience.

"Driving by"

4
10/06/2017

Great stop for the night. Have been traveling for 26 days. At which some of the hotels were Best Western. This is the first one that in the 8 years I've been a platinum member has offered me an upgrade. So delighted. Room was wonderful. King suite and great bed. Hotel staff great. Breakfast was really good. Ham, sausage, pancakes, eggs. Would definitely recommend.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We certainly appreciate you taking the time to complete the survey. One can only imagine how exhausted you are from all your travels. We are most happy to know that you had such a wonderful experience during your recent stay with us. It pleases us to know that you left feeling appreciated.

"Great Stay"

5
30/05/2017

Excellent place to stay, everything you need is close. Pool is larger thank unusual. Great exercise room. Super breakfast and staff. Best Western standards are exceeded. Will stay here again when in Red Deer

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
What a great review! Thank you so much. We truly appreciated you taking the time to post it. We look forward to welcoming you again when you require accommodations in Red Deer in the future.

"Great stay!"

5
28/05/2017

Booked online as usual. Checked in with 2 wonderful staff at the front desk. In fact the one was there the next morning as well.... Really comfortable bed and a great shower which is a must when on the road. Breakfast hit the spot as well! Second time staying there and will again someday.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review, we truly appreciate it. We continually strive to provide our guests with a superior experience and we are truly honored you chose to stay with us.

"Best desk staff ever!"

4
27/05/2017

The Best Western desk staff are the best ever!! So friendly and helpful! I did get sandwiched between a lacrosse team, and as I had to be in bed and up early was afraid they'd be running around all night long. But they settled down around 10:00, and all was good.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review, we truly appreciate it. We continually strive to provide our guests with a superior experience. We are thrilled that you enjoyed your stay!

"EXCELLENT"

5
24/05/2017

This hotel is the first hotel that took us all in during the evacuation last year take during the Wild Fire of Fort McMurray, 4 animals 3 adults. They released our stress and feed us, clothed us and made us feel like family-if we needed anything they would of bent over backwards for us. The reason why I'm writing this again because we recently stayed here again, with flowers presented to them and give them business to say THANK YOU with all of our hearts in mind.

381ALBERTA, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
You two ladies will always remain in our hearts, as will all or Fort McMurray friends. We are just so honored to have had the opportunity to meet you all, pet children too. It was our pleasure to help out in any way possible.

"Great Experience"

5
23/05/2017

This was definitely a great experience for us. We were down in Red Deer for the Woody's Marathon and the hotel staff were so accommodating with early breakfast setup and late checkout. This is so much appreciated by the runners. We have stayed at this hotel before, and it's always this way. All the staff are friendly, happy people. The hotel is well kept, clean and comfortable. We would recommend this hotel to anyone looking for good accommodation at a very reasonable price.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review, we truly appreciate it. We continually strive to provide our guests with a superior experience and we are truly honored to know, your experience was top-notch. It is all the wonderful guests that bring out our smiles!!

"Home away from home"

5
19/05/2017

My wife and I have been staying here once a month for the past 21 months as we prepared for her bariatric surgery at the Red Deer Hospital . We can't say enough positive things about this hotel, the reception desk people( Lisa, Jenn,Dawn, just to name a few) go over the top pleasing us and all the hotel guests. Maintenance man was busy all day and really tried to accommodate the guests and still get all his daily routines completed. We have at least 3 more post surgery appointments and we know if we need to stay , this is our home away from home! Rooms are always clean, they have a great staff there also and the breakfast is very good.

"Fantastic Room!"

5
15/05/2017

Really great design and décor in room. It had 2 TVs and 2 phones! Had a nice little kitchenette and huge bed with a variety of pillows. Bathroom was a tad small but otherwise fantastic room! The staff were also fun, helpful and very engaging.

"Dissatisfied With Best Western"

1
13/05/2017

First off let me state that I always stay at Best Westerns and have stayed at this one in particular multiple times without issues. I had reserved a room here for May 13th a week in advance with my credit card for my wife and daughter as they needed to stay for rugby tryouts in the area. My wife had forgotten her credit card at home (6 hours away) so the lady at the front desk named Annie told her there is nothing they could do to accommodate her and she will not be able to stay there. The wife had offered her a $500 cash deposit or whatever they needed to secure her stay with no success. My wife then called me where I in turn told my wife not to worry I will call and fix this. I called the front desk (Annie) and was told the same thing there is nothing they can do that would allow them to stay the night, she even seemed happy with this like she won and I lost it was unbelievable. When I asked to speak to the manager I was told she was away for the day. I then called Hampton Inn and Suites and they accommodated me within minutes!! One email sent to me and a reply with some scanned info. from myself my wife and daughter were in a room. No more Best Western for me looks like I will be at the Hampton for all my travels from here on in. Thank You Hampton for taking care of my wife and daughter!!!!

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We are sorry about this experience – it is hotel policy to have a Valid Credit Card and ID present at time of check-in. This is crucial to our efforts to eliminate credit card and ID fraud at our hotel.

"Nice place to stay in Red Deer."

3
13/05/2017

Chose because of TripAdvisor. Not disappointed. Outside of city centre, but not isolated. Check in easy in a typical BW lobby. Clean and inviting. Room: typical BW. Clean, reasonable size, good layout. Bed: Average. Bathroom: well appointed, and shower was decent. Amenities are basic. Check out was simple and accurate. Breakfast was good. All in all a fine place.

"Best Place to Stay in Red Deer"

5
12/05/2017

I stay at the Best Western in Red Deer several days each month for business. My experience has always been wonderful, with friendly and competent staff, well equipped gym, clean and comfortable rooms and good value for dollar. I wouldn't stay anywhere else in Red Deer and would recommend this hotel to anyone!

"Swap meet trip"

5
08/05/2017

Husband went for swap meet, I went for shopping, for Grandson. His Grad suit. All in all we enjoyed this trip. Hotel was easy to find and staff very friendly, even the dog loved it. Would go again one of better hotels

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
We certainly enjoyed having you all visit!!

"April 2017 Hotel Stay"

5
01/05/2017

This is a good hotel and great value for your money. Pool and rooms were clean and nice. Stayed in a family suite which had two rooms one with a king bed and pullout sofa and the other room with 2 twin beds. Was super handy for our family. Would definitely stay here again.

"Overnight to watch Roy Forbes"

5
29/04/2017

Drove up from Calgary to visit friends and take Roy Forbes at the Elks Club. Check in was a breeze with the young lady at the front being totally engaged and ensuring we had everything we needed. Room was large, clean and comfortable and breakfast was excellent. The absolute best part was the young lady in charge of the breakfast room. She always had a smile, kept the buffet fully stocked and sang to herself as she cleaned the tables. Truly someone who enjoys her work...made my day.

"Comfortable beds"

5
18/04/2017

We got here late at night on our way home from calgary airport. After a week in Mexico the beds in this hotel were like heaven and it was nice to have full pillows. We booked the family suite and the boys liked having their own room with twin beds and our daughter didn't complain about the pullout. I tried the Jacuzzi but it was very loud and with it being so late I just decided not to use it in case someone in another room was bothered by the noise. Breakfast was good the next day as well.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for placing your review. I am extremely pleased to hear that you and your family had a wonderful experience with us. I do, however, apologize that the jetted tub was loud; I am looking into this! I hope you have all settled back into your routine and are rested up from your vacation.

"away for work"

4
18/04/2017

My work took me to Red Deer AB. Upon check in staff were very helpful. Provided me with a selection of restaurants nearby, very cheerful and helpful. Later in my stay provided me with directions to a local address. The room was very comfortable- the bed was dreamy. The décor was modern.

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Thank you for placing your review. I am pleased to hear that you had a pleasant experience with us. We look forward to seeing you again.

"Friendly staff and great stay"

5
13/04/2017

Close to the highway, although they are still doing construction so you need to pay attention. Room was great and had everything you would need for a lengthy stay but super for a only a night too. Staff friendly and helpful. No restaurant in facility but a nice selection of restaurants in close proximity. The provided morning breakfast had an array of choices with great coffee (better than the coffee in the room.)

381ALBERTA, Guest Relations Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
Your review is greatly appreciated, thank you. The coffee in the Breakfast Room is indeed delightful!!

"Enjoyable Weekend"

5
11/04/2017

I've stayed here before, but my wife joined me this time and was blown away with the size and cleanliness of the King room we had. We also appreciate that you accept pets because we were here for a Scent Detection Trial with our male Rottie. The front reception staff are very personable and we enjoyed Lisa's friendly attitude whenever walked by the front desk. We'll be back and stay here again.

381ALBERTA, Guest Relations Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am thrilled to hear that both you and your wife had an enjoyable stay. We look forward to having you come visit us again!

"Best western Rewd Deer"

5
09/04/2017

The best western red Deer is a very nice clean hotel with a good breakfast and a good exercise room, I don't use the pool but it looks very nice in there, the staff are always friendly and helpful its a pleasure to walk into their building and see there friendly faces.

381ALBERTA, Guest Relations Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
What a lovely review, thank you! We strive to ensure our guests feel at home while visiting us. We look forward to seeing you in the future.

"Great Place to stay"

5
07/04/2017

Whether it is for business or pleasure, this is a great hotel to stay at. The staff is friendly and helpful. The manager is awesome and supportive. There has never been an issue and it is the only place I stay at when I am in Red Deer. I look forward to my next trip back.

381ALBERTA, Guest Relations Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We enjoyed having you visit us. It was a pleasure to chat with you and look forward to seeing you soon!

"Excellent service"

5
03/04/2017

The staff at the Best Western Plus in Red Deer was phenomenal during our recent stay there. We were in town for a dog show and they were able to accommodate some last minutes changes to our reservation. They were very professional with us and went out of their way to have cookies for the dogs at reception. A genuinely caring environment.

381ALBERTA, Guest Relations Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Having you and your family stay with us is our pleasure. We are all dog lover's and thoroughly enjoy all the fur babies who come to stay here.

"Great rooms, lots of space and amenities for longer stays."

5
26/03/2017

Lots of choices for hotels right in this area. Best Western has always treated me well and their hotels offer good value. This location is no different, spacious clean rooms, fast wifi, plenty of parking, self serve laundry if needed as well. I would have liked a pillow with less loft. No other concerns at all during my stay.

"Love this hotel!"

5
07/11/2016

This was our 2nd stay and this hotel and it was just as nice this time as last. The person at the front desk moved us to the 4th floor (from a room on the main floor) when we checked in and she realized we had no kids or dogs with us. There was a large group with children around 9-11 by the looks of them and we were told they were all on the 2nd floor. We didn't ask to be moved, she offered right away. She also suggested that we come down for breakfast after 8 a.m. as the teams would all be gone to their games by then.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus in Red Deer for a second stay. We truly appreciate that you took the time to post your review so other travelers know what type of service to expect. Since we strive to ensure we deliver superior customer care to all our guests, I'm so pleased we were able to foresee your needs and take care of them right away.

"Never disappoints!"

5
24/10/2016

Never disappointed with best western plus attention to customers!!!! Stayed for two nights in king executive room. Front desk staff prompt and efficient. Rooms clean and quiet. Breakfast was up to par. Will return again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review, it's greatly appreciated. I'm very pleased to read you had a great stay with us recently and that you'll be returning. Our staff look forward to welcoming you again.

"Went to pick up restored barber chair "

5
24/10/2016

I am a regular at the Best Western in FORT SASKATCHEWAN and I love the rooms clean great free hot breakfast friendly service great hot tub pool gym. Close to restaurants and malls. I have been a member of there rewards program and I am a platinum rewards card holder. So when I planed this trip I called and booked a room they reduced the going rate upgraded me to a AMAZING room. The food was good nice fresh and hot. You will be very happy if you book at this hotel.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I'm very pleased we were able to upgrade your recent stay with us to an AMAZING room and that you were able to enjoy a good breakfast. Thank you for being a loyal guest with Best Western and we look forward to welcoming you again, should you require accommodations in Red Deer in the future.

"Feel like home"

5
24/10/2016

This is my 1st time transit in Red Deer for company business. Was very impress by the booking, check in, pleasant stay & easy check out. All the staff are very friendly, helpful, caring and they try to assist in any way they can.Room is clean, nice & comfortable.Wireless internet, continental breakfast, pool, hot tub, gym and ample parking.Makes the stay just like home.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review of your recent experience at our property. We truly strive to ensure our guests are made to feel welcome from the moment they choose to book at our hotel. I'm so pleased to read your stay felt just like home. This is what we strive for......'Superior Customer Care'. Thank you.

"Very nice, great price "

4
23/10/2016

This was the first time we have stayed at this hotel. It was a very pleasant surprise, easy to find, just off the QE2 highway, and lots of parking. The place is very clean, and modern. Our room was very reasonably priced, super clean, lots of room, quite, the bathroom was very clean, but very compact, not that it was missing anything, very well appointed, just no waisted space I guess. We didn't hear any noise from outside even though you can see a railway from our window.... One of the best sleeps I have ever had, the bed and pillows were amazing. Room was all you would need. The free hot breakfast was excellent, and the staff were very helpful and friendly... We will be staying here again, and would highly recommend it to anyone

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
What a great review! Thank you so much. We truly appreciated you taking the time to post it. We have many guests that tell us what a great sleep they had due to the comfort of our beds. We look forward to welcoming you again when you require accommodations in Red Deer in the future.

"Pleasant Experience"

5
19/10/2016

We use this hotel when attending the Queen City Marathon each year. We have always enjoyed our stay and having the breakfast available at 5 a.m. is a plus for us on marathon morning. The staff have always been very pleasant and accommodating. Just a great experience.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I'm pleased to read you had a great experience during your recent stay at our property. We strive to ensure our guests receive superior customer care and all the little things we need to do to make that happen is truly what it's all about. We will look forward to welcoming you again for the next Queen City Marathon.

"Great place to stay"

5
17/10/2016

Your might think I work for Best Western but I don't and never have. We arrived in the late evening and we're greeted with a very pleasant check in . The king room was nicely appointed, spacious and clean. We did have the breakfast buffet the next morning which was well stocked, clean and had great coffee. The check out was quick and easy. I would recommend this hotel to anyone travelling on the QE2, Alberta's busiest hi-way. Great place to take a break from the ever busy traffic and it's always nice to be greeted by a smiling face!!

"GREAT STAY!!"

4
12/10/2016

Great customer service. The front desk even found a pillow that I could use after discovering the room pillows were a bit too high. Hot tub was awesome, nice and hot. Pool was cool. Very nice continental breakfast. Room was very clean and comfortable.

"Great staff, ok hotel"

3
09/10/2016

This hotel is located close to other hotels and some restaurants. The staff is lovely, the rooms are clean. The hotel feels dated, with small bathrooms and an average breakfast. The pool area has a nice small pool and hot tub. The breakfast area is tiny and has an older feel.

"fantastic"

5
06/10/2016

Fantastic hotel in a new and developing area. I checked in and the front desk clerk was very nice and professional. good spacious and clear room and well laid out. good for either business or personal

"AMAZING BREAKFAST! Excellent value for room, great location"

5
28/09/2016

Myself, husband and two children (2yrs&7yrs) stayed here last night. Beds were very comfortable, lots of pillows. Room was very quiet, staff was all very friendly. We used the pool very early in the morning (6am) and my boys loved it. Breakfast was phenomenal for a free breakfast. Seriously, they had pretty much anything you could want to eat for your morning meal (my seven year old's favourite was the 'pancake machine') they did not cheap out on this, believe me. -honestly, the reason I even took the time to review was just to commend the incredible breakfast Also, room was a really good price and hotel was in a great location. *suggestion to manager: relocate clock in workout room to opposite wall so that guests using pool can see it! Thanks Best Western Plus for a lovely stay

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are so pleased you and your family enjoyed your stay at our property and appreciated the value of our breakfast. Your suggestion regarding relocating the clock in the fitness room is a great suggestion. We do have a clock in the pool room, however it's located around the corner by the hot tub. Thank you for your suggestion and taking the time to post your review, it's truly appreciated.

"Best Western Wins Again"

5
24/09/2016

Nice hotel, staff very friendly and efficient. Rooms nice size, relaxing décor and comfy beds. The Hotel is in a easy to access location just off Highway 2. Pool and fitness centre clean and in good condition.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay at our property. Thank you for posting your review. We truly appreciate it.

"Exceptional staff"

5
16/09/2016

The staff at the Red Deer Best Western were incredible! Friendly smiling faces and they were eager to assist with directions about the city, and anything we needed to make our stay a great one! The rooms were very clean and comfortable. Great pillows!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay at our property. We are pleased you enjoyed your stay. We look forward to welcoming you again should you require accommodations in Red Deer in the future.

"Business Trip"

5
14/09/2016

I have stayed at this property several times and each time I have been treated in a very professional manner. The front desk have always been extremely pleasant and courteous. The rooms have always been clean and the beds are second to none. Breakfast is good nothing extraordinary but lots of food items to choose from. Location is near the highway from Calgary to Edmonton so very convenient for business and pleasure travellers.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review, it's truly appreciated. It's our goal to ensure our guests receive superior service. We appreciate your loyalty and look forward to welcoming you during your next visit to Red Deer.

"Solid reliable hotel"

4
13/09/2016

Stayed in an executive suite. It was roomy and clean. There was road construction ongoing during our stay but it did not affect our comfort at any time. Solid breakfast provided in the morning. Easy location off the highway. Staff were friendly and gave good advice. Not sure why there are two TVs in the exec suite with no wall inbetween but nice to have an option.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review of our property. We are pleased your recent stay was comfortable and your received friendly service. We know that the small details matter and strive to ensure all our guests enjoy their stays.

"Satisfied."

4
12/09/2016

Stayed here for two nights while watching the Spartan races in Red Deer. Check in was a breeze, the receptionist, l think her name was Jenn was very helpful and efficient. Our room was clean as was the whole hotel. There are about 5 different hotels bunched together as well as a Tim Horton's and a restaurant/bar called Mojaves. They include a breakfast which had a good selection of cereals, yogurt,fruit, bagels and muffins. On the hot side they had cheese omelette and sausage one day and scrambled eggs and ham the other. Recommended.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay at our property. Our entire team strives to ensure our guests receive superior service and we are pleased that our front desk agent provided helpful and efficient service. Thank you for posting your review, it's truly appreciated.

"Clean, modern decor, good amenities"

4
06/09/2016

We had a junior suite, so we enjoyed the extra space and bath robes. The ceramic mugs and real glassware were also nice to have. The hotel's art was very good and appropriately regional. The staff were very friendly, and all aspects of the hotel worked well, and it was very clean. The pool is a bit on the small side, but otherwise fine. A little twist for breakfast was their pancake machine, not the regular waffle machine. The pancakes were okay, but I wouldn't write home about them. Waffles were available for the toaster. As of this date (early Sept 2106), there was a lot construction in the area, so there's a dusty detour to get onto the hotel grounds. This is just temporary, of course.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate that you took the time to post your review, thank you. We are pleased to read you enjoyed your recent visit to our property. We look forward to welcoming you again should you find yourself requiring accommodations in Red Deer in the future.

"Best Western Red Deer"

5
06/09/2016

Great hotel for very moderate price. We had a room with king bed and pull out couch. Excellent room, nice décor and very functional with a separate desk. Internet service was very good. Breakfast was more than adequate with variety of hot food as well as traditional breads and pastries and dairy products. Pool was nice. As it was during the week, it seemed there were no other families and we had the pool to ourselves and our granddaughter. It was heated and she had a wonderful time. Staff were very friendly and efficient. would certainly recommend.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for posting such a wonderful, honest review. We are pleased you were able to enjoy our breakfast and pool during your recent visit. We would love to welcome anyone you recommend to our property. Again, thank you for taking the time to post your review.

"Excellent Location and Value"

5
22/08/2016

The BW Red Deer was a great choice for our family while attending a family event in Red Deer. Easy access from the highway and to shopping. The hotel was quiet and had excellent amenities (pool, hot tub, hot breakfast). You can not beat the value. Most importantly - excellent, friendly, helpful employees! All we encountered were just great. I would stay there again and recommend this property.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Your review is greatly appreciated, thank you so much for taking the time to write it. We truly strive to ensure our guests receive outstanding service. We look forward to welcoming you again, should you find yourself requiring accommodations in Red Deer, in the future.

"Outstanding service for a monthly patron"

4
21/08/2016

I always experience excellent service from caring and helpful staff when I stay at this facility and the latest stay was no different. The room is always clean and well maintained and everything is in good working order.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We have truly appreciated your loyalty. We hope you will be able to stay with us again in the future, whether business or leisure.

"The Only One"

5
19/08/2016

This is the only hotel I book when in Red Deer. I don't look anywhere else. The prices/ location/ staff/ room/ breakfast are the best. I stay there once a month for business, its the real deal. I had a small issue about my room bill last time and DAWN was very professional and I call it top shelf. Thanks DAWN. Cheers.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your excellent review. We truly appreciate your loyalty. Thank you for recognizing Dawn. We agree she is an amazing asset to our team.

"Great stay"

5
25/07/2016

A great hotel,very clean neat and we'll taken care of. All of the staff were friendly and helpful. The complimentay breakfast was well prepared, everything fresh snd clean with fantastic variety, a really good cup of coffee. Location close to everything makes for a great stay.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am so pleased you enjoyed your recent stay at our property. All the staff strive to ensure our guests experience a superior stay with us, in all areas of the hotel. We truly appreciate you taking the time to post your review, thank you so much.

"Always Awesome"

5
25/07/2016

Did our Edmonton, Red Deer, Airdrie, Calgary Stampede trip. Had a great stay in every BW we stayed in. Staff was awesome. Rooms were clean and comfortable. Breakfast was good and plentiful. Love staying at Best Westerns. Construction made getting into it a bit of a problem so make sure you follow the signs. I'm sure by the time everyone reads this the construction should be done.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you experienced great stays in every Best Western you stayed in during your recent trip throughout Alberta. I apologize for the inconvenience of the construction in our area and know that it should be complete in the near future. Thank you for taking the time to post your review, we are truly grateful.

"RV in the shop"

5
21/07/2016

We had to stay here for a week and it was one of the best hotels I have ever stayed in. Large clean room, pet friendly, excellent staff throughout the hotel. Special thanks to Dawn for helping with a vet. Great hotel!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for posting your review. We truly strive to ensure our guests receive outstanding service. I'm pleased to read Dawn was able to help you with you need of a vet. Thank you for choosing our hotel for your accommodation needs. We would love to welcome you again, should you require to stay in Red Deer in the future.

"Weekend outing with family"

5
19/07/2016

This was my first time to stay at this Best Western Plus. The moment you enter the door you are warmly greeted and made to free at home. The room was very large and comfortable. Due to road construction it was interesting getting to the place, but well worth the effort. The buffet breakfast is bountiful and very delicious. I look forward to my return trip in December. The way to go Best Western Plus!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am so pleased to read you enjoyed your recent stay with us and you'll be returning in December....the road construction will be long finished by then. Thank you for taking the time to post your review. It's greatly appreciated. We look forward to welcoming you with our warm, friendly greetings during your next stay with us.

"Lisa at Best Western Plus Red Deer is THE BEST!!"

5
17/07/2016

At the end of a totally draining day, I found myself needing a room. Lisa got me all set up with her incredible professionalism and caring and totally changed my day back into a great experience. Best Western Hotels are always good places to stay, but Lisa took the service level to an all-time high as far as I'm concerned.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for posting your review and recognizing Lisa as an outstanding Guest Services Agent. I'm pleased to read she was able to turn your draining day into a great day. We are extremely proud to have Lisa as part or our team, whom all strive to provide incredible customer service to our guests, so they experience a superior stay.

"awesome service"

4
10/07/2016

We stop there for a night and I can say that the personnel were very helpfull and nice. ready to help you all the time. if we go back there for sure it's where we going to stay again. they have a pool too and in room fridge. Right beside trampoline park..try it it will make you some good memories! Thank you to them to help some families come from Fort Mac! Breakfast is fantastic!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I'm so pleased you enjoyed your recent stay with us. The trampoline park next door has been a huge hit with our guests. They opened during the time we had displaced Fort MacMurray families staying with us and it gave the kids a little extra. We would love to welcome you again, should you require accommodations in Red Deer in the future. Thank you so much for taking the time to post your review. It's truly appreciated.

"Bittersweetzing"

5
02/07/2016

Me and 2 friends booked in to this best western in red deer ab for a 5km foam fest. When booked in advance we got a great room 2 queen beds. We asked for extra towels they didnt hesitate to be prompt. We used the in room coffee and needed cream and sugar and an additional decaf they were speedy to deliver. The room was clean and fully stocked. We asked for a late checkout but there were too many as many people were in town for the same event as us. But as a courtasy after our race we asked if we could use the showers on main but they made us keys for our original room after we checked out; there where we could shower in a calm and comfortable. We advised the front desk when we were finished and went on our way. Really amazing service. Definately will be returning..

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We strive to meet or exceed the needs of our guests. I'm so pleased our staff were able to do that for you. I hope you enjoyed the Foam Fest and look forward to welcoming you again to our property.

"New hotel. Bright, clean, spacious rooms"

5
28/06/2016

This hotel has the best person on the desk for the evening shift. Annie is so friendly, helpful and customer oriented. She really made us feel welcome from the minute we walked in the front door. She also helped sort out our reservations at other BW hotels we were booked at t/o our trip across Canada. Thank you Annie for all your knowledge, help and laughter. You truly are a positive asset to BW Hotels. (Comfy beds too)

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I would like to take this opportunity to thank you for taking the time to post your review and to recognize Annie as one of our shining stars. Annie is dedicated to ensuring our guests needs are taken care of. All our staff strive to provide every guest with a superior stay and are eager to go above and beyond to deliver a welcoming atmosphere. Again, thank you for your review and we would love to welcome you again should you require accommodations in Red Deer in the future.

"Best Western Plus Red Deer"

4
22/06/2016

Best Western hotels are always a good bet. Clean, comfortable and good value. Decent breakfast and strong coffee which is a Plus for me. We used the pool and the temperature of the hot tub was perfect.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I'm pleased to read you enjoyed your recent stay at our property and you were able to use the pool and hot tub. Our entire team strives to ensure all our guests needs are taken care of from the moment you walk through our doors. I truly thank you for taking the time to submit your review. It's greatly appreciated.

"Nice hotel "

5
18/06/2016

Stayed for one night on part of a fly drive holiday from the UK and wish it had been longer, this is a very comfortable hotel, all the staff are extremely helpful and happy to deal with any request. We were upgraded to room 402 which had a hot tub, it was spotlessly clean with a great bed and all the amenities required. A good breakfast was provided, a nice selection of food with something for everyone. I would fully recommend this Best Western hotel.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We are truly pleased you enjoyed your recent stay and would fully recommend the Best Western Hotel. We would love to welcome you again should you find yourself needing accommodations, if you're ever in Red Deer in the future.

"A good week"

4
15/06/2016

Had to travel to Red Deer to deal with an estate and perform a funeral service. The staff are exceptionally friendly and courteous. "Annie" (front desk) has an infectious smile and warmed our days, lighening our load everytime we saw her. Indeed, the staff respond like you are family just arriving for a visit. We had a suite with a table in the kitchen area which made this an ideal setting for a considerable amount of papperwork we had to deal with during the week. This would be perfect for a businessman who had to do such on his trips. No need to sit with. Your briefcase, binder or computer on you knees.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am truly pleased Annie was able to make you stay with us warm, welcoming and provide whatever assistance she could to lighten your load. It's the goal of all the staff to ensure every guest that stays with us, has the best stay possible. Perhaps you'll able to stay with us again in the future, but under happier circumstances. We would love to welcome you back.

"Fort Mcmurray evacuees"

5
01/06/2016

Due to the wild fie and subsequent evacuation of Fort Mcmurray, we required a pet friendly hotel and required extended stay. The hotel provided a family room for the entire time. Very comfortable and clean. This hotel extended excellent service and extra amenities to Fort Mcmurray families. A fund raiser and barbecue was put on for Fort Mac in the parking lot. We will always be thankful for the kindness shown by all staff at this hotel. 10 out of 10

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are all so pleased you enjoyed your time with us. We wanted to ease the panic and make you all feel welcome, comfortable and most of all, like you had a place to call home during the uncertain times. Thank you for choosing our property for that. We wish you all the best during the rebuild process. We truly appreciate you taking the time to post your review. Again, thank you so much and please stop in anytime should you find yourselves in Red Deer again.

"Very Good Experience"

4
28/05/2016

Other than some noise on the weekend stay and intermittent wireless, I would highly recommend this hotel. The staff were very friendly and helpful during my stay. Hot breakfast was excellent and included a good variety of items.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We appreciate you taking the time to post your review, thank you so much. We are truly pleased to read that you enjoyed your recent stay with us and would highly recommend our property to others. It's our goal to provide every guest with a superior stay. We look forward to welcoming you again in the future.

"Always a pleasurable stay!"

5
26/05/2016

I recommend this home away from home at any time! During the Fort McMurray fires, I was observing the welcoming smiles and sense of comfort the Staff provided to the affected forest fire victims and their pets. Always clean, always fresh, up to date decor and amenities and most of all a pleasant staff!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. We truly want every guest to feel welcome and have a place to call home, when away from home. Thank you for recognizing our efforts during the horrific experience our Fort McMurray families had to endure during their recent mandatory evacuation. Again, thank you for your positive review.

"red deer BW staff"

4
20/05/2016

As a seasoned traveller, I find the staff exceptionally courteous, polite, and always available to ensure I am comfortable. There is an agent named Annie at the front desk that really puts her all into the job, makes the stay , from greeting to departure, a pleasurable stay. The building is well kept, and clean.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We are delighted to read, Annie makes it a pleasure to stay with us. It's our goal to ensure all our guests experience a superior stay. Again, thank you for posting your review.

"Best of the Best"

5
20/05/2016

Great location, excellent friendly helpful staff with a positive attitude. Great rooms and great amenities. Very positive experience. Family and Business Friendly. Breakfast options are somewhat limited for people like myself who are 'Celiacs' but other than that it was a location I will book again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you enjoyed your stay and will book again in the future. Our staff are always ready and eager to welcome and help our guests in any way they can. Thank you for taking the time to post your review, we truly appreciate it.

"Excellent service"

5
13/05/2016

Front desk staff very knowledgeable, and friendly. Room as expected, and breakfast typical of a Best Western. Hotel located on the west side of Red Deer, and easy to find, and get back on highway. Would definitely stay again and recommend

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review, thank you. We're pleased to read you enjoyed your recent stay and would definitely stay again. We would love to welcome you back should you find yourself requiring accommodations in Red Deer in the future.

"Hospitable and enjoyable"

5
13/05/2016

We had an opportunity to use this facility and found the staff very accommodating and friendly as well as very helpful at this great location. I would definitely use them again. My wife and I found the room very clean and comfortable. A great place to rest my head and enjoyable breakfast.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We're pleased you enjoyed your recent stay with us as all our staff strive to provide our guests with a superior stay. We feel our breakfast offers something for everyone and is an upgrade from the standard continental breakfast. Thank you so much for taking the time to post your review.

"Great nite in Red Deer"

5
12/05/2016

Would highly recommend a stay here. Great room, very quiet, exceptional bed, which my wife wanted buy on the spot. Air conditioner a bit noisy but tolerable. Staff in the evening and morning checkouts were exactly how we expect to be treated. On this stay would have to rate a 9 outta 10. No kidding!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank so much for taking the time to post your wonderful review. We strive to provide all our guests with a superior stay and I am pleased to read you enjoyed yours. I will be having the maintenance staff check the air conditioning unit in the room, as perhaps it requires service. Again, thank you for your review and we would love to have you again should you require accommodations in Red Deer in the future.

"Best Western Red Deer"

5
12/05/2016

Great place to stay. Nice clean rooms with friendly staff, WiFi works Great. Great Gym and nice breakfast. Fast check in and express checkout are offered. I would highly recommend this hotel and would stay here again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We will look forward to welcoming you again, should you stay with us in the future. Thank you so much for taking the time to post your review, it's greatly appreciated.

"Great staff and hotel"

5
11/05/2016

Just a one-night stop-over but it made an impression. Excellent, extremely pleasant, professional and helpful front desk staff, a great breakfast and a large, clean and comfortable room. Will stay again if ever in Red Deer.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for your review. We strive to provide all our guests with a superior stay. I'm pleased you enjoyed your stay. We look forward to welcoming you again should you require accommodations in Red Deer in the future.

"Great Front Desk Staff"

4
26/04/2016

Anna was working the night I was in town. She was happy, helpful and just had such a lovely personality that it set the mood for my stay. She exuded a caring attitude towards her guests without being over the top. My stay itself was lovely as always. I stay here for business and have always found the room very comfortable and pleasant.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. It's truly appreciated. We strive to ensure all our team members are delivering every guest with outstanding service. The warm genuine greeting and friendly smile go along way for setting the atmosphere of what to expect during your stay. Again, thank you for posting your review and we look forward to welcoming you again in the future.

"Middle of the road"

3
25/04/2016

Stayed king suite ground floor. Hotel is very modern, nicely decorated. Rooms are clean, average in size. Fairly quiet at night. Lots of parking. Good in room coffee makers (Kuerig) Breakfast was fine, normal standard stuff. Internet was bad. Started out 5mbps (a slow standard) early afternoon and went downhill from there....to the point that by 8pm it was so slow it was unusable at 1mbps. I called tech support, better wasn't possible. TV had no guide built into programming. I hate that. It means I have to scroll thru all the channels to try to find something to watch. I stayed for 4 nights, I had a second week of work in Red Deer, but I didn't stay here. Average rooms and lousy internet/ TV don't cut it anymore.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. Please know that we are looking at our options in regards to improving our internet connection. We are hoping to have a solution in the near future. Unfortunately, our cable provider does not offer us a guide for our guest room tv's. This will be something we address with them as well.

"Great hotel"

4
25/04/2016

Awesome experience! Very friendly staff, great clean room, and a great hot breakfast. We had no problem getting a late check-out at no extra charge. Lots of parking, easy to access from the highway. Highly recommend!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. We are pleased to know your stay with us was awesome. We always strive to ensure all our guests experience a superior stay. Often times it's about the little things, whether it's giving a late check-out (if possible) to taking note of special requests on reservations. We recently upgraded our breakfast and are please to read you enjoyed that as well. Again, thank you for taking the time to post your review. It's truly appreciated.

"Great Staff"

3
22/04/2016

Received a complimentary upgrade which was very nice and appreciated. The room was well equipped but I did have an issue which was not reported so this is fact and by no means meant as a complaint that might otherwise have been addressed. I have allergies and some hotels don't bother me, some so-so, and others really bother me. With this one, it was the latter. I don't know if it was the room, or the building but evenings were unpleasant. The building air system seemed to be always on, i.e., the bathroom ventilation was on steady. Dust stirred up from the rest of the building came in under and around the door and I ended up cheating the system by placing a sheet of paper up against the vent thereby limiting air infiltration around the door. -------Breakfast was so-so, nothing special. Parking space is plentiful. Access is good. Road noise is minimal but I did feel the building move as the train, I suspect, went by.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. I'm sorry to read that you had allergy issues during your stay with us. We do have an ionizer on site that we have used in the past to purify the air. I'm not sure if this would have solved the issue, however it's our goal to ensure every guest experience is superior. Our complimentary hot breakfast bar is one of the best in the area, offering three 'build your own' stations. This includes mixed berry topping for the pancakes, granola for the yogurt and shredded coconut & dried cranberries for the oatmeal. Again, thank you for posting your review.

"Amazing Hotel"

5
17/04/2016

This is a great hotel with amazing staff. The front desk lady who works weekday (forget her name) was absolutely amazing! She was enthusiastic and very welcoming. The hotel looks brand new (not sure if it is or not), but everything is very clean and modern. The rooms are spacious with lots of room. I was here for business and this will be my new go-to hotel in Red Deer

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Our front desk team member will be pleased her efforts are recognized. We did a complete renovation of the interior in 2014 and work hard to ensure that we maintain the cleanliness and appearance. Thank you so much for taking the time to post your review and we look forward to welcoming you in the future.

"Business Trip"

5
16/04/2016

This is a great Best Western to stay at. The rooms are very clean and the staff are extremely professional. There is a good breakfast selection. Since it is near the main highway running from or to Calgary from Edmonton, easy to get to. I have stayed here several times in the past and will be during the next few months. Would highly recommend this hotel.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We look forward to welcoming you during your visits over the next few months. By letting us know what you like and how we can improve, will help deliver a superior stay to you and others in the future. Thank you so much for taking the time to post your review, it's truly appreciated.

"Friendly"

5
13/04/2016

The staff is very friendly, the room spotless, the bed heavenly. Get a King suit, very comfy. The fitness room is well supplied and just off the pool area. No slide means the pool is great for more than kids. Hot Tub and showers right there too. Gift bag upon entering is a nice friendly touch.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. As always, we strive to ensure every guest stay is superior. We know that it's the little things that matter and letting our guests know how much we appreciate their business.

"Surprised by how good it was"

4
07/04/2016

Number 1 asset - fantastic front desk staff. 5 stars for the welcome? Number 2 asset - clean, sparkling rooms - not the most spacious bathroom but I love the attention to cleanliness. The mattress was a little hard (mattress pads a good idea?) but lots of lovely pillows. The thermostat worked well too. Number 3 asset - the cinnamon buns - I'd love the recipe as they were the best I've ever eaten. Actually, lunch and snacks at the conference centre were delicious - another good surprise although a little butter or mayo to put in the buns before the meat would have been nice. There needs to be wheelchair access for the business centre and breakfast - it was not the best. I'm glad we had brought our own cereal just in case. I think it just needs a little menu creativity especially given the supply of fantastic local vegetables, grains and fruit in the province - and the quality of the rest of the meals. Best Western - I apologize - I was expecting less. Please keep up this standard elsewhere and we'll come back.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. I always love to read peoples suggestions, as this is how we learn and grow. It's our goal to provide all our guests with a superior stay. It's always great when we can outshine your expectations. We look forward to welcoming you again, should you require accommodations in Red Deer in the future.

"Best of Best Western"

4
04/04/2016

Very nice clean and well located the best western chain for the most part is a good place to stay. They offer everything you need while traveling thought Red Deer. Many place to eat nearby and good value for your dollar.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We strive to ensure every guest experience is superior. With our convenient location, just off highway QEII, and several options for restaurants in the area, we love to welcome guests who need a break from their travels.

"Super Comfy Beds"

5
03/04/2016

This is my go-to hotel when traveling in the area for business. Beds are super comfortable and I usually get a better night sleep here than at home. Fitness room is good. Hotel is quiet during the week. My only recommendation is to make the breakfast a bit more exciting/appealing. I highly recommend this hotel.

"Awesome service, great for sports teams "

5
01/04/2016

We were a sports group of 14 families that stayed at this wonderful facility. The service was excellent. They even provided an area for our potluck dinner and again for evening group hangout and snacks. They went above and beyond what we even were asking for. I highly encourage everyone to stay at this property, especially teams.

"Hotel was great!"

5
31/03/2016

Hotel was great! Dawn and the rest of the staff were great. They were very helpful and pleasant to deal with. The room was clean and the bed was comfortable. The breakfast was good as well. Thanks for being awesome!!

"Disappointed in treatment of children"

2
27/03/2016

We stayed at this hotel for two nights during a hockey tournament. I agree with many of the reviews that it is a nice facility with a great breakfast and some friendly staff - the lady who works in the breakfast room in particular was outstanding. My one complaint, and it is a significant one, is how the children on our team were treated. On the day we checked in, at 4 pm, a small group walking quietly to one of the rooms was yelled at by staff and told they could not be in the hall without a parent. Later that night families from our group were asked to leave the pool an hour before it closed because they happened to be there as part of a team. Not because they were disruptive or poorly behaved. We approached the staff about this, trying to understand why we were being singled out when we had been nothing but respectful and our children well behaved. There was no acceptable response and, in fact, the children were stopped again the next day and an explanation of where their parents were demanded with some of the parents no more than a few feet behind hearing this. I am not sure if the hotel does not like teams, or maybe just children in general, but perhaps they shouldn't register as a tournament hotel in the future. This is our third time at this tournament as a team (First at this hotel) and never have we been treated so poorly. We are respectful decent people, not thugs, who paid full price to stay at this facility and were not treated accordingly. We won't be back and if you are with a team, or have kids, I suggest you look elsewhere.

"The Perfect Reminder of Why We Are Loyal to Best Western"

5
21/03/2016

After an unpleasant stay the weekend prior at the Best Western in Lethbridge, this property in Red Deer was reassurance as to why we prefer Best Western properties. The staff at the front desk were prompt, courteous, friendly and helpful. The bed was to die for. Literally we crawled in and just never wanted to get up again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you enjoyed a superior stay with us during your recent visit. Many people have complimented about the comfort of our beds. Some have went as far as to contact the supplier to purchase for themselves. We truly appreciated your loyalty to the brand and look forward to welcoming you again, should you require accommodations if in Red Deer in the future.

"Fantastic Hotel"

5
21/03/2016

The staff were friendly, the rooms were clean, the complimentary breakfast tasted so good - especially the mini omelettes and it was affordable. The beds were super comfy and there were two different types of pillows with different firmness so our sleep was wonderful! Wifi was not great, but I haven't been to many hotels where the wifi is fantastic.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We strive to ensure every guest enjoys a superior stay with us. In regards to the Wifi, please know we are in the process of exploring our options for upgrading to top notch service.

"Staff was amazing!"

5
28/02/2016

Planning a trip to Edmonton and back to Calgary? Red Deer is a great way to break up the trip and this hotel has beautiful suites that are roomy and so comfortable. The 3 sided fireplace in our room with a sitting area, was a wonderful surprise and the Jacuzzi and king bed adding to our relaxation. The staff at the front desk were so very pleasant and helpful, eager to make our stay as pleasant as possible. The rate was fabulous as well.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We are constantly striving to meet our goal of providing every guest, every time with a superior stay. I'm very pleased to read you enjoyed your recent stay in one of our Jacuzzi Suites. This suite is definitely a big hit with our guests wanting to celebrate a special occasion with a night away. Again, thank you for posting your review.

"Excellent Hotel"

5
25/02/2016

The Best Western chain is my hotel of choice and the Red Deer location is yet another shining star. The staff here are exceptional, super friendly, caring, helpful, I could go on. The hotel and rooms are super clean, beds are so comfy you won't want to get up in the morning. I rate this hotel a solid five on the basics as that is what is super important to me. Now for the not to exceptional standard. Internet - The hotel internet is spotty at best. If you need to spend hours working and require internet you're better off using the hotspot on your phone. This has been addressed by management and I was told they are working on a better solution. Breakfast - If you enjoy the very basics for breakfast you will be super happy, if you are wanting something with a big variety including fresh fruit and fresh cooked fair, you'll be disappointed. It's certainly not the worst I've seen but a few minor additions would make it on par with the rest of the hotel and some of it's sister locations. I do love this hotel as it is super quiet and I just don't have enough kind words for the staff.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We are all so pleased you enjoy your stays with us. You are correct, we are working on a solution for the internet issues and will hopefully have something worked out in the near future. In regards to the breakfast, you'll be pleased to know we have a few changes coming that will give our breakfast a little boost. We'll start implementing them over the next few weeks. Again, thank you for posting your review, we truly appreciate it.

"Great Place to Stay"

5
25/02/2016

Stayed in King Jacuzzi suite. WOW! Fireplace, Jacuzzi, extra seating area. Could not have been better. Highly recommend. Great date night. The bed and bedding were the best we have ever experienced in any hotel.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We strive to provide all our guests with an superior stay. I am so pleased to read you enjoyed your stay in one of our Jacuzzi Suites. Thank you for taking the time to post your review, we truly appreciate it.

"Clean, exceptional staff"

5
21/02/2016

We stayed here for a soccer tournament. Ours was one of 8 teams staying in the hotel at the time. We didn't hear other people in the halls. Everyone was well behaved. The breakfast staff were over run but still had smiles and kept up very well. The rooms were spotless and all of the staff were friendly and smiling. The location was excellent and easy to access.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. No matter the number of teams and guests in the hotel at any given time, we always strive to provide every guest with a superior stay. All our staff play an active part in ensuring we meet the needs of every guest, every time. We hope to be able to provide you and/or your team with accommodations again should you require to stay in Red Deer in the future.

"Best Western"

4
19/02/2016

Another good stay at a Best Western. Their hotels always offer the same kind of standard and you know what you get, which I personally appreciate. Clean and comfy room, breakfast in the morning and friendly staff. All you need.

"Does it rate a 2, a 3, a 4, a 5???...depends on what is important to you."

3
17/02/2016

This hotel has some qualities that are outstanding, but then it has some things that are incredibly frustrating, so I'm still not sure if I rated it high enough or low enough. We had a suite, and it was outstanding, including the most comfortable pillow and mattress I've ever slept on. That alone gives the room a 5. Wifi, slowest I've experienced at a hotel in years, a 2. Configuration of the TV's in the suite, no rating, but humorous. The suite consists of a King Bed and a pull-out sofa. There is a TV in front of both, but are about 5' apart. Close enough that when you use the remote to control one, it controls both TVs. You turn off 1 TV and they both turn off, when you change the channel of 1 TV, they both get their channels changed. Hotel Hallways, the air conditioning was on so high all weekend that we'd get icicles hanging from our noses waiting for the elevator, a 1. The elevator, so slow, a 1. Free hot breakfast, exactly what you expect from mid-range hotel chains, average but free, so a 4. Staff responsiveness, a 3; check-in was quick, easy and friendly, a 5, but later that evening we discovered no bedding or pillows for the pull-out sofa. We went downstairs to request and the front desk person had a look of fear in her eyes and said she didn't know if there were any extra pillows or bedding to be had. I'll give her credit, half an hour later she knocked on hour door with what we needed, a 3. Check-out. What check-out? At 10:15 Sunday morning we came to check-out but there was a sign on the front desk that somebody would be there in 5 minutes. I counted 11 of us waiting to be checked out and I didn't have time to wait and so I left. Which reminds me, I'd better check my credit card to make sure there were no extra charges since I haven't seen a bill yet, a 1. I'd stay there again because of the beds, but if these other problems persisted, I wouldn't give them a 3rd chance.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. I appreciate the details you provided as it's our goal to provide all our guests with a superior experience. With these details it helps us to know where our strengths and weaknesses are. Please know we will be working on improvements going forward. Again, thank you for your time. Please don't hesitate to contact the hotel directly should you have any questions or other concerns. I would be more than happy to assist you.

"Home away from home"

4
08/02/2016

Friendly & helpful staff are a hallmark of this hotel. While the physical facilities are very nice and well maintained, it is the professional attitude of the staff members which makes the stay feel like being at home.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time out of your busy schedule to post your review. We would like to take this opportunity to thank you for allowing us to have you as one of our valued loyal guests. We truly appreciate your business and giving us the opportunity to deliver our superior customer service, that all of our guests deserve.

"Excellent Choice"

5
07/02/2016

A new hotel since we've been there but it was clean, friendly staff, and good quality. Bed was the MOST comfortable I have ever slept in. Will definitely go back. Only small issue was the location right on edge of town and a little difficult to find entrance for the street but certainly worth it.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your review about our property. It's our goal to ensure we are delivering a superior guest experience to every guest, every time. We have had many positive reviews regarding the comfort of our beds and are pleased to read you enjoyed them as well. With the convenience of being located right off the QEII and 67th Street (one of the main arteries to the city), we are pleased you found the side street we are situated on. We look forward to welcoming you to our property the next time you require accommodations in Red Deer.

"Everything was nice and clean"

4
01/02/2016

I stayed one night at this hotel. I wanted to treat my young daughter with a stay in a nice room with a jacuzzi. Our room was big. King bed with a living space partly separated by a fireplace. Everything was clean and in working order. Check in was quick and easy. I requested some additional tea for our in room coffee maker and it was no problem for the front desk to provide it. The morning breakfast was adequate and fresh. The only downside of this hotel is the train that goes right by the hotel as well as the major highway that is right there too. If you're a light sleeper then this location is definitely not for you. I bring along a white noise maker for my daughter so she wasn't bothered by it but I am a light sleeper and it woke me up even with the white noise in my room.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. Thank you for bringing the train noise disturbance to our attention. With the convenience of being located right off the QEII, unfortunately the train tracks run along side the highway. Although, we have always offered ear plugs at the front desk, we will now be providing them in the night stand of every guest room. This should eliminate the inconvenience for guests in the middle of the night. Again, thank you for posting your review and we would love to welcome you to our property, in a parking lot facing room, the next time you require accommodations in Red Deer.

"Great hotel"

5
13/01/2016

Everything good as usual. I have stayed here before to visit family. I am visiting from California and this is the perfect place to stay. Everything works good and beds are very comfortable. Will stay here next trip to Red Deer.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We always strive to ensure every guest stay is superior and are pleased to read you enjoy your stays with us. We definitely look forward to welcoming you back as a loyal guest.

"My Go to Place"

5
06/01/2016

When I need to stay overnight in Red Deer I always stay here - people are nice; place is clean - only drawback in the internet is slow but apparently they will fixing that soon. One of the nicest Best Westerns I have stayed at.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. You are correct, we are currently looking at upgrade options for our internet and hope to have a resolution in the near future. We are pleased you enjoy your stays with us and look forward to welcoming you again during your next visit to Red Deer.

"A great place to stay."

5
06/01/2016

Clean rooms and good layouts. Very execeptional hotel with a delicious free breakfast. This hotel has very friendly staff and is central to most attractions in Red Deer. Close to Tim Hortons and a Shell Gas Station

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay with us. We feel we offer an outstanding breakfast and are happy to know you enjoyed it. Thank you for taking the time to post your review.

"Bob's stay in Red Deer"

4
06/01/2016

I have had "another" stay at the Best Western in Red Deer. I have stayed at this specific property a few times, and at Best Western properties "many" times. There are never any surprises. The properties are consistent, the beds are very comfortable, and (most important) the IT always works. I need to have a good outside IT line to get work done; that is a "must". There are a couple of decent pubs/restaurants under a 5 minute walk from the property. Both are fine. The walk there, and back, never does me any harm. And, there is always the hot tub.........

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We appreciate you taking the time to post your review. We have received many compliments on the comfort of our beds and are pleased to read you agree. In regards to the internet, we are pleased you had good service. Please know we are looking at upgrade options for the near future to keep up with the modern technology.

"train yard out back"

2
05/01/2016

stayed here with work for 1 week, then moved to a different hotel because of the train yard out back. subsequently stayed there again because work booked it but i was given an east facing room which was a bit quieter. the rooms are ok, the top floor rooms are big , they remodeled the hotel while i was staying there so the noise and carpet glue smell was a bit much. they serve breakfast every morning so its good for working guys , there are restaurants within walking distance too. price was up there but work covered it. i wouldnt pay that much to stay there .

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. Please know we try our best to ensure every guest stay is superior. When guests provide us with concerns during their stay, we make every effort to resolve the issues at that time.

"Retired Xray"

5
02/01/2016

This hotel is located in a district of other hotels. As we are Best Western Reward patrons, we always come back to the Red Deer Inn. We have stayed many times over the years at this Best Western. The staff at check in has always been pleasant. The room we have stayed in has always been clean, comfortable and the bed was always a comfort for sleeping. We have occasionally found that we have been upgraded once we check in. What we thought we were going to have has been a pleasant surprise for us. We are very pleased that all the rooms we have stayed in provide the microwave and fridge. Though we have not used the exercise room or pool on any of our stays, they always appear to be clean. The breakfast area is also clean with enough selections to please. We would highly recommend this hotel to stay at.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. We are so thrilled when we are able to upgrade our loyal guests and offer them outstanding service. We look forward to welcoming you again during your next visit to Red Deer.

"Thanks for the upgrade to suite"

5
14/12/2015

Each year to celebrate our wedding (December 8 ) anniversary we travel to Rosebud AB to attend their Saturday brunch & theatre. In the evening we square dance at Gates United in Red Deer AB . We stay overnight in a hotel/ motel because on Sunday we attend Cow Patti brunch & theatre at Lacombe AB Golf Course. What a wonderful surprise this past Saturday December 12 evening when we opened our room to find a jet tub and fireplace! Thanks for the upgrade and we have already booked our stay February 13 for Valentine's day . A & N Edmonton AB

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
It's always a pleasure to read we were able to provide our guests with that little extra. What a great way to say we value your business and, in this case, Happy Anniversary, by upgrading to our Jacuzzi Suite. I'm glad we had the availability to do this for this guest...just put 'the icing on the cake' so to speak. That's what we strive to achieve with every guest, every day.

"Good stay"

4
10/12/2015

Attended the Red Deer Best Western on business. The rooms were clean and the staff were very accommodating. the room was quiet and the beds comfortable. The area surrounding the hotel has sufficient restaurants and bars to accommodate a wide range of ages.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am pleased you had a good stay with us. We strive to ensure the needs of our guests are met and preferably exceeded. The restaurants and amenities in the surrounding area are expanding to include a salon, gas station, sub shop, etc. This will be great for all our guests,

"A Cozy Hotel in the Middle of Small Town"

5
06/12/2015

Overall, my husband, my stepson and I had a great experience in this hotel during our 2-night stay. The room was modern, chic and very clean. Breakfast was good, lots of variety. The gym and sauna were really excellent. The staff were very professional and friendly. It's a good hotel to stay at.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are so pleased you and your family enjoyed your recent stay with us. It's our goal to ensure every guest experience with us is memorable and superior. Thank you for taking the time to post your review.

"over nite stay"

4
23/11/2015

Thsi hotel is well kept; staff is very friendly and quick to offer help Our room was very nice and breakfast was good .Would love to see ham or bacon on menu as my husband is ok with sausage but I'm not really fond of it as usually not cooked enough .

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for the suggestion in regards to serving ham on our breakfast. Please know that we actually do serve ham. Due to our limited space and without offer the same thing everyday, we alternate between the hot meats we serve. We always try to accommodate guests requests for anything in particular they may require or need. Please don't hesitate to ask one of the attendants should you require something that you may not see.

"Great Stay"

5
18/11/2015

Stayed for 2 nights. Very friendly staff in all areas. We were upgraded to a King suite and really enjoyed that. The breakfast area was spotless and a really nice lady was working there. Great parking. Hotel is far enough from the main roads that you hear virtually no noise. We'd definitely stay here again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. I am pleased you received friendly customer service from all staff members. We strive in all departments to ensure our guests receive the best service possible.

"They Did It Again What a Great Hotel"

5
11/11/2015

I stay at this hotel every time I come in to red deer but this time was the most special time yet. This is a dog friendly hotel, only this time I wasn't traveling with my furbabies. In the last 6 months all three of my dogs passed away, two of them because they were old very old, but my 5 month old French Bulldog puppy died unexpectedly when she got into some hand cream. When I booked my room I explained I had no dogs with me and why sadly. When I arrived at the hotel I was greeted by the hotel staff and one of the cleaners. I got the biggest hugs and the sincerest I'm sorries for my loss. They are incredible staff. But my biggest surprise came when I got up to my room, they're on the bed was a little stuffed animal puppy a beautiful sympathy card and at towel puppy Complete with eyes nose and a little mouth. It brought tears to my eyes as to how caring these people who have now become like family to me are. I could never ever stay at any other hotel when I travel to Red Deer these people go above and beyond and they are truly truly the top tier of Representatives of Best Western hotels. I have stayed at many many many Best Western hotels and none can surpass the staff at this hotel. If you have pets and you are traveling to Red Deer make sure you stay at this hotel you will never regret it.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are so pleased we were able to go the distance to make your stay enjoyable. We always strive to provide our guests with the little added touches whenever possible. Thank you so much for your loyalty and as always, we look forward to seeing you and your newest furbaby again.

"Treated very well in Red Deer."

4
10/11/2015

Good room, good bed. Good service. Nice and quiet - no road noise. Will be back again when in the area. I like that I don't need to use American dollars like the hotel at the other end of the city. ??

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We appreciate you taking the time to post your review. We always strive to provide our guests with excellent service and are pleased to know that we will be able to welcome you to our property again, should you require accommodations in Red Deer.

"Great Stay at Best Western Red Deer"

5
09/11/2015

The hotel is pet friendly, very clean and updated. We had a ground floor room that was quiet, clean and very spacious. Parking is close to the rooms and the hotel is close to amenities. We have stayed here before and will definitely be back!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased to read we can welcome you back to our property when you require accommodations in Red Deer in the future. Thank you for taking the time to post your review.

"Excellent staff and service"

5
07/11/2015

We just stayed at the Red Deer Best Western, and they have the best staff. From the front desk to the house keeping staff, we felt everyone went above and beyond to make our stay totally enjoyable. We took our dogs, and this hotel was wonderful, and there is miles of walking area right outside the door. We can't say enough about the excellent service we received, so we want to thank them all.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you so much for taking the time to post your positive review. It's a great inspiration to all the staff to know when they are meeting their goal of providing superior customer service to our guests. We hope we can welcome you again should you find yourself requiring accommodations in Red Deer in the future.

"Business stay"

2
05/11/2015

The air conditioner/ heater was extremely noisy, So i didn't use it. The head board above the bed wasn't clean. The Hot breakfast was not good and very little of there... Very disappointing Very noisy as the train next door actually shakes the bed when passing by!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We appreciate you posting your review. Please know that they level of service that was provided is definitely not normal for us. We strive to provide a superior experience for every guest. Please accept our utmost apology, If we can provide another chance to prove the level of experience we are use to providing please don't hesitate to contact us directly.

"A Great Experience"

5
02/11/2015

We were welcomed by friendly staff and told exactly where our room was. The room itself was clean and well-appointed. The breakfast was excellent with a nice selection of food. We were asked if we enjoyed our stay in a very professional manner.

"Great place to stay"

5
27/10/2015

I rarely spend more than one night in a hotel and usually don't sleep well when I do, but thanks to the super comfortable mattresses and pillows and adjustable room temperature, my daughter and I both slept extremely well three nights in a row. Room was well-appointed, wi-fi worked perfectly. Front desk staff were extremely pleasant and helpful. Breakfast was better than expected. Location, although just off the No. 2 highway, was relatively quiet. Would definitely choose a Best Western again!

"Excellent Short Stay"

5
21/10/2015

My wife and I visited Red deer and enjoyed Best Western plus. A friendly staff, clean well kept rooms and a great morning buffet added to our enjoyment. I did make use of the small exercise room which was convenient however it cannot hold more than 4 people. The equipment was in top notch condition.

"Great Stay!"

5
19/10/2015

Very comfortable, wonderful breakfast, incredible staff, great location. Price per night a bit high... oil country!!!... but they all are to high priced for an economy that is supposed to be depressed??

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I am pleased you enjoyed your recent stay at our property. In regards to our rates, yes, we are competitive with the hotels in our area. Thank you for taking the time to post your review. It's greatly appreciated.

"Great Stay as always"

4
16/10/2015

I stay at this hotel every time I come to Red Deer which can be quite often at times. Clean room, nice gym, pool and hot tub. Friendly staff and a good variety breakfast. Only one negative on my last stay was the toiletries and complementary coffee were not replaced everyday. But overall I would stay there again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for your loyalty. We are always happy to see our regular guests. In regards to your amenities not being replenished, please know I have spoken to the housekeeping department.

"Comfortable"

5
15/10/2015

We were in Red Deer for a funeral. The accommodations were comfortable quiet and clean. The breakfast was impressive and a good start to the day. The staff were all polite, courteous and helpful. Will stay there again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. I am pleased to read you had a comfortable stay with us recently. We look forward to welcoming you again, should you require accommodations in Red Deer.

"Make sure you have GPS!"

4
15/10/2015

I really enjoy Best Western Hotels. I love the cleanliness and their continental breakfast. The one thing I do not appreciate is their signage. If I don't know where I am going, I find it very hard to locate one of their Hotels due to their small signs. Red Deer Best Western is a prime example. Tucked neatly in between TWO other larger hotels with bigger signs is this Best Western. I still love this hotel...so I took the time to find it. I asked a few Red Deer locals if they knew where it was, and oddly enough the three I asked had no idea. I must say again, Best Western is a great hotel and I will find one even if I have to spend an hour looking for it!

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. Great news!! Best Western is looking at launching, in the near future, a new logo and signage for every hotel. Thank you for your loyalty to our brand.

"Not always the "best""

2
14/10/2015

Although this hotel is of the best western chain and i have stayed with them before there were a few issues with my stay mostly just the quality of the staff there, the rooms were alright nothing special, could use some better staff.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
I apologize you had issues with staff members during your recent visit to our property. Some staff members have changed recently. We strive to provide the highest level of customer service. In keeping with that, staff members who do not display outstanding customer service skills are typically not kept on our team.

"Nice hotel!"

4
14/10/2015

Excellent location and amenities. The room was clean, quiet and hotel is modern. Only downfall was the lady who checked us in and out wasn't friendly and was unpleasant. Everything was good except that.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review. It's our goal to provide every guest with superior customer service. I apologize it was not delivered to you during your check in and check out process. We will ensure to review our standards will all the front desk staff.

"Very friendly and clean"

4
14/10/2015

The front desk was very friendly and accommodating. The hotel is very clean all the way through. The pool, hot tub and exercise area were very clean and all modern equipment. The complimentary breakfast has a large variety to choose from.

"a real treat"

5
08/10/2015

our stay was so wonderful. there was a small issue with the water temperature in the shower and they quickly had it fixed. we didn't want our room made up but required refills on our coffee. the staff made sure that we not only got what we needed but that we had a good selection. the atmosphere was positive no matter where we went in the motel .i would highly recommend it for a relaxing time.

"good hotel, poor front desk staff"

4
05/10/2015

Seemed to busy to look after the hotel guests. Took too long to check in. I am not completely satisified with this aspect of the property. Otheriwse the room was great and everything in it worked well.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for posting your review and your concerns. Please know that the level of customer service you received is not typical of our staff. We continually strive to provide a superior experience for all guests and a review has been brought to the Front Desk staff.

""Best" for a reason"

4
04/10/2015

Needed a room last minute. Had 1 room left that fit our needs. Checkin clerk was so helpful and pleasant. The room was great, clean and beds comfortable. Will stay there again when in Red Deer. Had a bad experence in another hotel so almost drove back to Edmonton but glad we gave Best Western a chance. The continental breakfast was more than we expected. Both hot and cold choices.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for staying with us during your recent trip to Red Deer. We truly appreciate you giving us an opportunity to deliver the highest quality of service we strive to achieve for every guest. We look forward to welcoming you again should you require accommodations in Red Deer.

"relaxing stay"

4
22/09/2015

Nice enjoyable location and nice property. Hotel personalities were friendly and helpful. Room and bed were of good quality. The breakfast was great, tastey and of good quality and made a good meal to start the day off well.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
We are pleased you enjoyed your recent stay at our property. We strive to provide every guest with the highest quality of customer service, modern rooms and a comfortable nights sleep. We completed major renovations in 2014, where the entire guest rooms furnishing and decor were updated. We appreciate you taking the time to post your review, thank you.

"Three days of business - hotel escape"

5
22/09/2015

The check in process was fast and efficient, with the front desk staff being attentive and accommodating. Breakfast room was clean and nice variety of breakfast foods every morning. Property is clean, both inside and out. Conveniently located near Tim Hortons - BONUS - and just off the highway. Surprisingly the room was quiet with no highway noise at all. I look forward to staying there again.

381ALBERTA, General Manager at BEST WESTERN PLUS Red Deer Inn & Suites, responded to this review
Thank you for taking the time to post your review. We strive to provide every guest with a superior experience during their stay with us. We all agree, having Tim Horton's practically next door is definitely a bonus. We will look forward to welcoming you again, should you require accommodations in Red Deer.