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Vorteilscode

Best Western Plus Hotel Oak Mountain Inn, Pelham

4.0/5  - basé sur 316 notations.
100 Bishop Circle, 35124-1397, Pelham, United States - Karte ansehen

Dieses Best Western in Pelham bietet beste Südstaaten-Gastlichkeit in Verbindung mit geräumigen, ruhigen Zimmern – perfekt für einen Urlaub oder eine Geschäftsreise. Das Best Western Plus Oak Mountain Inn befindet sich in einer großartigen Region. Hier wird es Gästen leicht gemacht, die bekanntesten Attraktionen der Umgebung zu besichtigen. Wählen Sie dieses Best Western in Pelham für einen angenehmen und stressfreien Aufenthalt. Wir bieten eine günstige Autobahnanbindung und eine unschlagbare Lage, nur eine kurze Autofahrt von zahlreichen lokalen Events entfernt. Hotels in Pelham sind bekannt für beste Südstaaten-Gastlichkeit, und auch für uns genießt der Komfort unserer Gäste höchste Priorität. Unsere geräumigen und komfortablen Zimmer mit luxuriösen Betten sind für jede Reise perfekt, ob für einen romantischen Ausflug oder einen längeren Aufenthalt. Wir möchten Ihnen von allem das Beste bieten. Verschiedene Veranstaltungen und Attraktionen liegen in der Nähe unseres Hotels in Pelham. Viele Gäste besuchen ein Event im State Park oder möchten einfach die freie Natur genießen. Radrennen, Pferdeshows und Marathonläufe sind nur einige der Aktivitäten, die in diesem Naturpark stattfinden. Ganz gleich, ob Sie Ihren ersten Marathon planen oder die Gegend lieber mit dem Rad erkunden, alles ist nur wenige Kilometer entfernt. Das Verizon Wireless Center und die Stadthalle von Pelham sind weitere Veranstaltungsorte, die das ganze Jahr über ein vielseitiges Programm bieten. Aus dem ganzen Land reisen Gäste an, um die dort stattfindenden Tagungen oder Konzerten zu besuchen. In unserem Hotel in Pelham betreuen wir auch gern jene Gäste, die einen leichten Zugang zu diesen Zentren benötigen. Ihre Unterkunft ist bei jedem Urlaub von entscheidenderBedeutung. Sie verdienen saubere, komfortable Zimmer kombiniert mit dem freundlichsten Service der Stadt. In diesem Hotel in Pelham werden Gäste wie VIPs behandelt, und die Umgebung lässt sich leicht von hier erkunden. Besuchen Sie uns, und wir machen Ihre nächste Reise zu einem fantastischen Aufenthalt. Reservieren Sie Ihren nächsten Aufenthalt zu einem günstigen Preis im Best Western Plus Oak Mountain Inn! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Oak Mountain Inn

LABEL_ITINERAIRE

LABEL_DEPART:

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Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 312 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
162
Sehr gut
92
Befriedigend
38
Mangelhaft
10
Ungenügend
10
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
12
Alleinreisende Alleinreisende
25
Familie Familie
112
Geschäftlich Geschäftlich
32
Geschäfts-<br>reisende Geschäfts-
reisende
52
Geschäftsleute Geschäftsleute
33
Geschäftsreisende Geschäftsreisende
38
Paare Paare
83
Reisen mit Freunden Reisen mit Freunden
27
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"arrived with reservation in hand only to be told we have no room for you!!"

1
03/09/2018

I made a reservation weeks in advance! I arrived a little after 6:00pm I was told my reservation had been canceled at 4:00 !! They could not tell me why it had been canceled they tried to say my card must have been declined but that was not the case. The hotel apparently starts taking walk ins at 4:00 so they had no more rooms!!!! I drove two hours for a concert and had my reservation number and paperwork in my hand but NO ROOM!!!! The young lady at the desk was kind and I could tell upset that I was upset but still could not provide me a room!

Crystal B, General Manager at Best Western Plus Oak Mountain Inn, responded to this review
I do apologize for the inconvenience, with the reservation being made through a third party we tried to contact the third party and guest. The guest number we had was not a good number and the third party would not answer. The reservation was made with a 24 hour cancelation policy and we held past the time hoping the guest would come in. But as the case was it was a sell out night for the area and we had to release all rooms that were not guaranteed at 4PM. Again I do apologize. Renea Roper

"1-Night Stop-Over"

4
13/08/2018

Stayed for 1 night on a stop-over on our way to Branson, Mo. We stayed as a family of 5. We found the hotel to be well suited to our short stay and within a good location with a lot of eateries close by.

"Nice place"

4
07/08/2018

Hotel was very clean. Room was good. The unfortunate thing about traveling in the summer on weekends is that you run into a lot of little league teams in the hotels. Running in the halls at 10 o'clock is unacceptable and the young lady at the front desk took care of it within 5 minutes of a call to her. Parents need to step up but they were in the halls drinking their beer. Breakfast was a little above average.

"Short walk to Oak Mountain Amphitheatre."

4
06/08/2018

We stayed here to see a concert at the amphitheatre. Front desk staff were nice and answered all my questions. Room was quiet and clean. Carpet in the room and hallway was clean. Breakfast was hot a had a nice variety. Cleaning and breakfast staff were polite. Grounds were clean and well kept. An exterior door on the side of the building did not lock. Made them aware of this and they said they would check on it.

"Problem settled"

5
14/07/2018

Hotel very quiet and convenient. The staff was very professional and helpful. The Room clean & the bed was comfortable. I had problems with the refrigerator but they sent a service person out immediately and she took care of the problem.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us! On behalf of our entire team I would like to apologize for the issues with the refrigerator. I am glad that we could get that issue taken care of in a timely manor for you. Hope to see you again soon!

"Friendly Staff, Clean Room"

5
11/07/2018

My family (me, my husband, and two young children) needed a place to stop for the night, and this place popped up on Hotels.com. The staff was friendly, everyone of them made an effort to speak with us in passing, checking on our well-being. The room was clean and the beds were comfortable. Breakfast was served in the morning and provided the essentials for the start of our day. Would definitely stay here again!

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked during your stay and where we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113. Thanks again! Hope to see you again soon.

"Very Clean. Good breakfast. Nice Staff."

4
03/07/2018

The Best Western Plus Oak Mountain Inn was a great value and we were impressed. We stayed in room 225, a king bed with pull out sofa. It was extremely clean, bed was comfortable, and the room was spacious and kind of L shaped. It was very close to restaurants and the expressway but it was surprisingly pretty quiet minus some kids running down the hall for a short time. The free breakfast was great. They had pastries, bagels, and toast as well as a waffle maker with various toppings. Biscuits and sausage gravy, eggs with shredded cheese on the side for topping, fresh fruits, yogurts and more. They also had a good variety of coffee creamers and travel coffee cups with lids, which you don't always see. They kept everything well stocked while we were there and Katie at the front desk did a great job of coming around and asking everyone how they were doing and if she could get them anything. Also, at check in when we asked if there was were 2 pillows in the room for the pull out sofa (we had 2 kids) the guy at the front desk wasn't sure. When we brought in our luggage he had one ready for us at the desk just in case. There wasn't a second one in the room so we were glad he saved us a trip back downstairs. My only critiques would be that since we had reserved for 4 people it would have been nice to have enough towels, pillows and a blanket for the sofa bed in the room when we got there. There were sheets but no blanket but luckily my kids brought their own. All employees were very nice and helpful and I would definitely recommend this place for someone looking for a nice, clean place to stay with free breakfast, for a lower price than most.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked during your stay and where we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113. Thanks again! Hope to see you again soon.

"Nice place to stay"

4
14/05/2018

Overall, my experience with the hotel was good. The hotel was very clean on both the interior and exterior. The staff was very friendly. The only issues that I had was the bathroom door not wanting to close and the toilet had to be flushed twice. My room was clean and I loved the whirlpool tub and shower.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked during your stay and where we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113. Thanks again! Hope to see you again soon.

"Graduation stay"

4
11/05/2018

The staff was great; check in was quick. The breakfast was normal fare for these types of hotels, but biscuits were dry and eggs runny. Breakfast room was very nice. Elevator floor was sticky the whole time there. I'm sure they would have taken care of this if we'd said something, but it was like this the 2 days we were there.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked during your stay and where we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113.

"Excellent Staff!"

5
25/04/2018

Excellent Staff very helpful and just plain nice. Clean room, quiet and comfortable. Close to restaurants and easy access to Highway. Close to State Park. Convenient parking. Will be returning in the Fall.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked during your stay and where we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113.

"good deal"

4
24/04/2018

Aside from the freeway noise, this older hotel has a convenient location and is well managed. Many restaurants in walking distance. Internet, pool and gym and everything in working order! Great breakfast and overall excellent value!

"Excellent Hotel"

5
19/04/2018

The gentlemen that checked me in was very friendly and the room was clean! Location is right off the Interstate. Alot of other hotels were booked up and we arrived late. The price was great. I have no complaints!

"Clean Hotel"

5
16/04/2018

We enjoyed our one night stay at Best Western on our way to the beach. It was clean, wifi worked fine, and breakfast was very good with plenty of seating. We look forward to staying again on our trips to the gulf.

"Clean room."

5
03/04/2018

This is a Clean hotel with a decent breakfast. Would stay here again. Did not use the pool. Location is close to several restaurants. Limited parking. The side entrance to the hotel (key card) was not working. Told the front desk person, who responded by saying that she couldn't get it to work. Front desk person was pleasant upon arrival.

"Stop on way to Florida "

4
30/03/2018

No complaints at al!! Bed was comfy, room was clean, service was very friendly and breakfast was perfect! Location was right off I65 making it easy to get back on our trip. Thank you for helping our trip be even better??

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling I was you liked during your stay and what we can improve, you are helping us to deliver a superior experience to you and others in the future. If there is anything we can help you with please feel free to give us a call at 205-982-1113

"One night stop on way home"

4
24/03/2018

Nice accommodations. Staff was friendly and competent. Clean and up to date. I used my points to pay for the room and left before breakfast was ready. Definitely will return next year. And, eat the complementary breakfast

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us! Your business is very important to us and we value your feed back. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon.

"DAVID IS A FANTASTIC BEST WESTERN EMPLOYEE!!"

5
20/02/2018

Booked two rooms, including one pet friendly. David was a great help in assuring that we would have the pet friendly room when we arrived. David is a great "Multi-Tasker", found him doing many other duties besides manning the front desk. Very good breakfast, plenty of food choices. Our rooms were clean.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon.

"VERY CLEAN AND FRIENDLY EMPLOYEES"

4
13/01/2018

Stopped here on our way to Florida and have no regrets at all. Crystal greeted us upon check in, and truly showed her southern hospitality. Very friendly and made one feel very welcomed to the area. Check in was easy. The hotel lobby area, breakfast area, hallways and our room, were all very, very clean. You can tell that the employees take pride in their jobs! Bed was very comfortable, plenty of outlets for all the phones, IPads, etc. TV worked great as well as the wifi. Bathroom had plenty of lighting, and the shower had plenty of hot water. Breakfast was the usual breakfast fare of scrambled eggs, sausage patties, waffles, biscuits and gravy, cereals, fresh fruit, pastries, yogurt to name a few. Crystal also took care of the breakfast area, and she did an excellent job keeping everything filled up and the whole area clean. The only "complaint" I have is the interstate traffic could be heard. I am a light sleeper, so if you don't mind that, this is the perfect place. It does have easy access to the interstate, and there are numerous restaurants nearby. We would stay here again, if ever in the area.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
I am so glad you guys enjoyed your stay with us. Your business is very important to us, and we value your feed back. We hope to see you again soon! If there is anything we can be of assistance with please do not hesitate to give us a call at 205-982-1113.

"Excellent stay all around!"

5
07/01/2018

Stayed here on our way to Florida. Great stay. Reasonably priced. Quiet surroundings. Comfortable bed. Good breakfast. Friendly staff. Good selection of eateries close by for dinner the night of arrival. Would definitely stay again.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Hope to see you again soon.

"Consistent experience"

4
26/12/2017

This place is in an easily accessible area for when I visit family. But then, so are other hotels. What sets this place apart is the consistency of service and that they honor requests on reservations. Their breakfast is always consistent. The staff is friendly and engaging.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us! Your business is very important to us and we value your feed back. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. If there is any way we can be of assistance please do not hesitate to call 205-982-1113

"Great hotel"

5
26/12/2017

Friendly, polite & professional front desk staff. Room was comfortable. Breakfast was tasty. I would stay here again if needed. Close to the I-65 exit/entrance ramps. Many restaurants close such as Cracker Barrel,.

"Nice place to stop"

4
20/12/2017

We stopped here on the way down to Destin FL. Parking is close to rooms. Good free breakfast. 2 story so if you want to stay on the first floor get a king bed. Pool, fitness and free WiFi. Also easy to book rooms online.

"Great Staff, Good location and place to stay"

5
14/12/2017

The first thing that I noticed is that it smelled SO good in there. It was clean and cozy. They had it decorated for Christmas. Staff was very attentive and helpful Great location. Great choice of restaurants around. Close to interstate but was still quiet.

"A wonderful place to stay"

5
05/12/2017

Very clean and comfortable. The wi fi was very fast and we had no problems. The staff was so friendly. The breakfast was delicious and hot. They offered so many items. We have marked this as our favorite place to stay as we go from Florida to Oklahoma to see our Grandchildren twice a year.

"Great!!!"

5
20/11/2017

I would recommend this location to anyone looking for a nice,comfortable, clean, hotel, this best western plus(Pelham) is the one..The area is a great location, plus some of all kind of restaurants within walking distance from this hotel..

"It's the little things that count!"

5
17/11/2017

Although I have stayed here several times, I know I have not written a review in a while. Since I first stayed here, I have stayed in many hotels all over this country and Canada. I just keep coming back here everytime I am in Alabama to visit my granddaughter, I needed to write another review because, indeed, to me, it is the little things that count. The desk help is always so personable and helpful, several additional outlets are provided in the room so that you may charge your phone or your computer, the lights in the bathroom are bright enough to put on makeup (which rarely happens), and the rooms are so clean, well lit, and updated. AND the price is right! Thank you, Best Western,for always making my stay lovely.

"Best Western Plus Oak Mountain Review"

5
27/10/2017

Best motel in the Birmingham, AL area bar none. Cleanest, best kept, friendliest staff, best breakfast. Just an all round fun place to stay and visit. Staff are exceptional: courteous, friendly, helpful and kind. Don't stay anywhere else.

"Nice hotel for the cheap price"

4
19/10/2017

I am pretty sure I have already done a review. The hotel is a nice decent place to stay when you do not have a whole lot of money, compared to other cheap hotels. The quirks are not only being safe and clean with good breakfast, it is also right next to the state park, and surrounded by many restaurants and food places. So you have options for entertainment and food. The pool is nice and clean, just be sure to go when no one else is around since it gets crowded fast. Staff is very friendly and the guy that was checking me in last time was hilarious. Overall, this is the hotel that I recommend to anyone who is looking to stay in the area but do not have a whole lot of money.

"nice place"

4
17/10/2017

It is a nice place. beds are comfy and you will wake up rested. Had fridge in room and microwave. I would stay here again and there if i go to this area. People working desk were nice.Everything in room was in working order.

"great place"

5
16/10/2017

Very clean spacious rooms, very friendly staff. Great breakfast; have to have flavored creamer for my coffee and they have it! Great location, very close to Oak Mtn state park and close to lots of good restaurants. It's our go to place to stay when we come to the park!

"A+++ Hotel"

5
08/10/2017

We stay at this Best Western quite a bit , Love the location , lots of nearby restaurants , stores , and very close to 65 North , it's right off exit 246. Clean rooms and Friendly Staff . Breakfast choices good also.

"Close & easy access to the interstate"

4
06/10/2017

Despite being immediately next to the Interstate the developer had the good sense to set the building perpendicular to road which makes the traffic noise inperceptible. Staff is helpful. Parking spaces wide for easy luggage movement. Breakfast is 6am-9:30am to facilitate getting back on the road.

"Don't count on breakfast but good customer service at the front desk"

3
02/10/2017

This isn't the first time I have written this review. Do not count on having a hot or stocked breakfast..our last visit the food was cold and the second day they didn't have everything stocked and we were before 7 am. DO count on very good customer service at the front desk.

"wonderful hotel"

5
01/10/2017

Best Western, in my opinion, has exceeded what other hotels offer. We travel about 20 days a year and use to do Holiday Inn until each hotel complex updated their sites. Holiday Inn is not up to the new Best Western standard. This site, in particular, has exceeded my standards. I will only stay at Best Western's in the future.

"Not very clean"

2
25/09/2017

I was disappointed in rolling back the sheets to find them dirty, along with stepping on waffle fries left by the previous people that stayed before us, we took sheets to front desk and she gave us fresh ones with no apology, nor offering a discount for the rooms appearance. when we checkout we were never asked how are stay was and nothing was noted on our room for a discount or maybe that a manager would be in contact about the rooms condition. disappointed.

BestWesternHotels, Corporate at Best Western Plus Oak Mountain Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Value"

4
13/09/2017

Very nice, well maintained hotel for the money and conveniently located off of the expressway. The staff were friendly and helpful despite being extremely busy trying to help folks find a room due to hurricane Irma.

"Excellent stay for Business trip"

5
10/09/2017

Pleasant place to stay. Room has enough space to prepare your next day presentations. Staff is helpful and well prepared. There is a pretty standard breakfast but works ok. Internet connection works excellently. IT system remembers you next day as well, Internet and room key.

"Outstanding value and customer service"

5
10/09/2017

Lovely location, access to Birmingham and local attractions. Hotel is nice and well maintained, great breakfast and exceptionally friendly, helpful staff team. Pool and fitness room are good. Pelham area is pleasant and Oak amounts in Park is right next to the hotel.

"Great stay in Pelham"

5
10/09/2017

The folks at Best Western have worked hard to make the hotel there first rate. Very clean and very nice and helpful staff. Breakfast is fresh and a good selection. More improvements are on the way, the staff tells me.

"STINCH no help on front desk"

1
04/09/2017

checking in the young lady was care free and very uniformatve, appearance was terrible t.v. was so loud on RAP music I could barely hear her then at check out there wasnt a front desk clerk so I didn't get my receipt house keepins said she had stepped out and would be back later .. WOW .. very un professional not sure I will EVER stay there again

"Not satisfied at all..."

1
27/08/2017

Check-in was simple. Room was for a handicapped person so everything was handicapped accessible (no one was handicap) room was dirty with cigar wrappers and bed had nasty pillows cases. Plug outlets was nasty with dirt and crumbs. Window was open.. so anyone who is on the first floor Please check windows because someone could come through window and steal all your belongings.... Hot breakfast was ok.. the Host was mad annoying and at checkout told her about our stay and the issues we experienced she said:"ok well we will send you a copy of your receipt".. Never will stay here again.!

"Everything You Expect From Best Western And More!"

5
22/08/2017

This stay was 45 minutes away from the University of Alabama where my step daughter is attending graduate school. The Best Western in Tuscaloosa was completely booked and we decided to make the drive in order to stay where we new we would be comfortable. The hotel was clean and the staff was friendly and courteous and that's what we love about Best Western Properties. We have grown accustomed to the hospitality and will go out of our way to stay at a Best Western every time!

"Birmingham"

5
20/08/2017

I was very please to have several creamer flavors to chose from. My husband was disappoint there was not gravey. The room was very nice and comfortable. When we checked in the staff were very knowledgeable and accommodating.

"Sweet people and amazing views!"

5
02/08/2017

The entire staff was amazing and helpful! Our room was clean and everything was in working order! The pool was clean and not overly chlorinated. You can't beat the price either! We will definitely be staying again!

"Great Stay"

5
28/07/2017

I loved it, the outdoor pool, the breakfast and staff. Close to other amenities. The beds were comfortable just like home. I highly recommend this hotel if you are in the area and need a place to stay.

"Nice rest stop"

4
27/07/2017

Close to the Hwy and several restaurants. Large crowds made breakfast a little challenging. Staff unable to keep up and not much seating for large families. Room was clean. No major problems. Would stay there again.

"Vacation. "

5
25/07/2017

Excellent. Clean, comfortable beds, and great price. Convenient to freeway, restaurants and shopping. Free and tasty breakfast. Courteous staff. We were traveling to Michigan from Florida and normally take I 75. We probably won't take I 65 again as that route was 150 miles farther. To all those who are traveling this route this is a great place to stay.

"Best Western Reborn with the "Plus""

4
11/07/2017

BW had been slipping in a couple of catagories, like cleanliness and so we began to avoid staying at BW. Years have passed without BW and we have become used to very clean, well arranged rooms and a nice breakfast. With the "Plus" now on the title we decided to give BW a try again and were happily rewarded with a very nice stay. It was clean, had a nice breakfast and overall it was back on our radar for a place to stay.

"Breakfast food is awful"

3
10/07/2017

Pleasant staff and good location. Rooms certainly nothing special for price you pay., way overpriced. Hot breakfast food was disgusting and made my husband sick. Best Western is usually not my first pick and I can remember why

"Great bed."

4
08/07/2017

Slept there two nights. Great bed, nice breakfast, attentive staff at check-in and check-out. Air is a little humid, but I find that to be common in modestly priced motel/hotels. A little extra AC helped.

"Vacation overnight stop."

5
27/06/2017

Great hotel. Friendly staff. Fabulous bed. Great breakfast!!! Easy to find. Did not use pool. Can't leave comment on that. Awesome shower. We used the Best Western as a stop over on our way to Florida.

"Clean rooms, kind staff and great breakfast!"

5
19/06/2017

We stayed here one night passing through AL on our way to Florida. It was the first night of our roadtrip and the beds were just what we needed to rest. The staff was friendly and helpful, shower and beds were perfect, pool was great and breakfast the next morning was a major bonus -- my kids LOVED it!

"Disappointed with Best Western"

3
13/06/2017

Broken hinges, toilet seats and faucets should be fixed before allowing guest to use room. Cleaning staff and or management are responsible to make sure everything is working correctly, not guest that are staying for the night while traveling.

"Love the updates!!!"

5
13/06/2017

I have stayed at this hotel several times, and this visit had a surprise! The rooms have been remodeled and there is absolutely NO smoke smell at all! It looks and smells like a new place! I will continue to stay here on upcoming visits to the area!

"Terry's Review"

5
11/06/2017

Very clean hotel. The area has a great deal of restaurants within 1 mile. The staff was excellent in sharing information and recommending restaurants. The breakfast was also great but, for some reason did not serve a meat for breakfast. Everything else you could ask for was presented. The rooms were clean and comfortable. It is 20-30 easy minutes from the Birmingham Airport. Wonderful place to stay.

"Recommended"

5
10/06/2017

Very pleasant stay at motel. Attractive room and foyer. Good breakfast. We will stay here again. Staff was very helpful and pleasant. Near I-65, which made it convenient, but there was some noise due to proximity to the Interstate.

"Average"

3
09/06/2017

Everything was good about this hotel.. however the fan did not work in the bathroom. Also the area behind the toilet has not been cleaned in months. The lobby and remainder of the room was good. Location and quietness were the perks

"Overnight stay on the way to Destin"

4
03/06/2017

We stayed at this hotel on 6/2/17. Hotel was clean. Our room was clean and hotel staff were friendly. Continental breakfast was good and what you typically see offered. Our only complaint was the temperature. Our room was hot even with the thermostat set at the lowest possible temperature. The hallways were even hot. Would stay here again for an overnight. It is right off the exit which is one reason we chose it. We did not hear any interstate noise.

"Great value"

4
30/05/2017

Best value in the area. There was some type of sports event in town and many other hotels were offering rates that were crazy high. This location was a few miles away from but was an amazing value (30-40% lower). Since the ratings were high, I took a chance and was very happy with the outcome. Free, hot breakfast and fast internet were added bonuses. One complaint? The four pillows on the king size bed were TINY! A square about the size of 1/2 of a standard pillow (1/3 the size of a king-size pillow). I didn't ask if they had any others so I can't really complain too much. I would highly recommend this hotel.

"Wonderful staff"

5
22/05/2017

The young lady at the front desk make us feel welcome from the moment we walked in looking for the room. She was very sweet and helpful. The room was very clean and the location was close to everything we wanted to do

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay at our property. If there is anything we could do for you in the future please do not hesitate to give us a call at 205-982-1113. Hope you will be staying with us again soon.

"Good experience"

4
20/05/2017

The Best Western is convenient to I-65 and a large selection of chain restaurants. The room was good sized and quite clean and comfortable. Staff were friendly and very helpful. Internet was balky, not good if you are working and in a hurry. Breakfast was a mediocre selection, e.g. only one type of bagel and no cream cheese. But there are plenty of places to get a sit down or fast food breakfast. Price was very reasonable.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and our staff. If there is anything we could assist you with in the future please do not hesitate to give us a call at 205-982-1113. Hope to see you again soon.

"Great lodging"

5
14/05/2017

This hotel has a complete make over. Room was thoroughly cleaned.The best selection I've seen for breakfast items! Highly recommend this location! Internet was not working for me but want in the room long enough to worry about it.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, our newly renovated guest rooms, and our breakfast. We do apologize that the WIFI was down during your stay, we are in the process of resolving that issue. We hope to see you again soon. If there is anything that we could assist you with please do not hesitate to give us a call at 205-982-1113. Thanks

"Travel"

2
12/05/2017

Front desk was not a nice person. No power, no shower because no hot water no breakfast besides sweet rolls husband is diabetic. Have they not heard of generators? No comp. at least a little toward breakfast since I pd for breakfast with my room

Bridgette H, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this review
Thank you for staying with us and taking time to complete our survey. We apologize for not exceeding your expectations. We hope you will give us another chance to provide us with superior service next time you are in the area. Thanks, Bridgette Houser Front Office Manager

"We Love The Best Western Plus Oak Mountain Inn"

5
09/05/2017

This is 3rd time staying here. We come every year for Talladega and we much prefer this hotel over those closer to the track. The staff is always friendly and caring and the property is always well maintained.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed you stay, our property, and staff. If there is anything that we could assist you with please do not hesitate to give us a call. We look forward to seeing you again next year!

"Keep looking"

1
06/05/2017

We accompanied our youth group to Alabaster for fine arts. The youth pastor selected this hotel because of price I'm sure. This place was a dump. For starters the chain on our toilet kept falling off. Had to keep fixing it. Continental breakfast was very weak. Powdered eggs were dry, sausage gravy was like water. Not much of a selection. Next time I will pay whatever extra for a better hotel.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
On behalf of our entire staff I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using your feedback to implement improvements in the breakfast area for a better experience in the future. We have renovated all of our rooms and I do apologize that you had issues. I hope that you will consider staying with us again so that we can have the opportunity to provide you with a superior experience in the future. If there is anything we can assist you with please do not hesitate to give us a call at 205-982-1113

"Best"

5
02/05/2017

Very good for the money. Made you feel just like home. They even came around at breakfast to freshen up our coffee at our table. We did not even ask for that. i have never been approched for that option. It was a very nice touch.

Crystal B, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this review
I am so glad that you enjoyed your stay with us, and our hotel and staff exceeded your expectations. If there is anything we could do for you to assist in future stays please do not hesitate to give us a call at 205-982-1113. Hope to see you soon.

"Nice rest stop"

4
29/04/2017

This facility has become a regular when When I take a trip to Florida or the Mississippi Gulf Coast after 8 hours driving its a quality waypoint to rest. Excellent staff, always very clean, near many restaurants. I would highly recommend

Crystal B, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and that our staff and hotel met your expectations. We hope to see you again soon. If there is any way we can assist please do not hesitate to give me a call at 205-982-1113

"Perfect stay in Pelham AL"

5
27/04/2017

Stayed a night for concert at Amphitheater. Able to have short walk so not deal with driving/parking. Very comfortable stay for low cost. Very friendly and helpful staff. Good sized rooms. Yummy breakfast.

Crystal B, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this review
I am so glad that you guys enjoyed your stay with us, and that our property and staff exceeded your expectations. If there is anything that I could assist you with please do not hesitate to give me a call 205-982-1113. Hope to see you again soon!! Thanks

"Customer Satisfaction"

4
16/04/2017

A good value and quality hotel that I would return over and over again. Clean and comfortable hotel with excellent housekeeping. Presentable breakfast menu. Friendly and helpful staff to make me feel welcome.

Crystal B, Front Office Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and that our staff, breakfast, and hotel met all your expectations. If there is any way we can assist you please do not hesitate to give us a call at 205-982-1113. Hope to see you guys again soon.

"never bad with best western"

5
12/04/2017

I go to best westerns because they are consistently great, you know you will have a quiet nights sleep even next to the hwy. Rooms are sound proof and always clean. Have been on the road for12 days and spent 9 in bestwestern. Other times no B.W. Available.

Crystal B, Guest Relations Manager at Best Western Plus Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and that our hotel met all your expectations. If there is any way that we can assist you please do not hesitate to give us a call at 205-982-1113. Hope to see you again soon.

"Vacation travel"

5
27/03/2017

The night manager was a very professional lady with an excellent personality. She was very helpful and courteous. Rooms spacious and clean. The only complaint I had was there was a bad drip in the shower and the exhaust fan in the bathroom was very noisy.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay at our hotel, and that our staff, and guest rooms met your expectations. I do apologize about the drip in the shower and the exhaust fan, I will be looking into getting that repaired. If there is anything else we can do for you please do not hesitate to give us a call at 205-982-1113. We hope to see you again soon.

"Best Western Plus Oak Mountain Inn"

5
11/03/2017

We stopped here on our way south. We always enjoy Best Western as they are usually clean, they have a pleasant staff, and a good hot breakfast, This place covered all of these and you will not be disappointed if you make this stop in your journey!

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and that our staff, breakfast, and hotel met all your expectations. If there is any way we can assist you please do not hesitate to give us a call at 205-982-1113. Hope to see you guys again soon.

"Friendly service, clean room, comfortable beds!"

5
08/03/2017

We were traveling through on our way to Miami and stopped at the BW for one night. The young lady at the counter was super friendly, our room was ready and clean, and the beds were very comfortable. Had breakfast on our way out the next morning, they had a nice variety. Wonderful stay, and would recommend and stay again if ever traveling through Pelham!

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay, and that our property, staff, and rooms exceeded your expectations. If we can be of any assistance to you in the future please don't hesitate to give us a call at 205-982-1113. Hope to see you again soon.

"Passing through..."

4
01/03/2017

Older hotel, but clean. Very comfortable for 1 night as we drove to florida. Had a child get car sick on way and the VERY NICE staff helped us out by letting us wash clothes!! Madison (front desk) saved our trip!!! Thanks so much for going out of your way to help us out!!!

"Comfortable stop. Close to highway."

4
22/11/2016

Comfortable room and friendly staff. Small issue with TV remote not working on/off or volume (not the first time this has happened with the Clean brand remote). Highway going south is right around the corner.

"Great"

5
18/11/2016

This is a great property to stay at you could not find a better place that's A great budget nice clean safe and quiet good breakfasts and the people that works at the front desk is outstanding the Internet is also great

"Fourth Visit"

3
14/11/2016

For the price, this place can't be beat. However, you do get what you pay for here, and what you pay for is a serviceably clean room with a decent bed, a few aesthetic dings, and a relatively safe atmosphere. Over the past few years, my family and I have stayed here many times, often for one night stays en route to holiday destinations. Recently, we have noticed that the upkeep of the rooms appears to have slipped a bit. On our last two visits, we have found the bathrooms unswept and trash unchanged. Small things, sure, but who wants to have to wear socks all night to avoid stepping in someone else's hair? In short, know that you will get what you pay for here. If you want next level cleanliness and accoutrements, consider continuing on to Birmingham and staying at one of the less modestly priced hotels around the I-459 corridor. I find that those hotels can be had for around $50 more a night than this Best Western, on average.

"Great stay "

5
13/11/2016

This was our first time staying in this best western, as we traveled to Florida we stoped and stayed here. Check in process was simple and fast, the room was nice and clean. The breakfast options were limited but everything was still good. Overall a great stay.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us. We hope to see you again soon. If there is anything we can do for you please don't hesitate to give us a call 205-982-1113. Thanks again.

"Honeymoon getaway "

4
13/11/2016

Our stay was good, comfy bed etc. but one night I needed a pair of scissors to trim some shoe inserts. I went to the front desk and asked Felicia if I could borrow a pair of scissors. She was sitting in the lobby with her feet up watching tv and she flat out rudely said "no". The next morning when Rene was working I asked her if she had some I could use and she didn't hesitate to hand them to me from the front desk.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay at our hotel. On behalf of our entire staff I would like to apologize for not exceeding your expectations. If there is anything we can do please do not hesitate to give us a call at 205-982-1113. We hope you will consider staying with us again. Thanks for your feedback.

"Above average"

4
09/11/2016

The people that work at the hotel were very friendly and the room was clean. The air conditioner/fan did not work properly so it was difficult to control the temperature in the room. We had an issue with the bathtub and sink not draining and they were quick to fix the issue. The breakfast was not as good as other Best Western's where I have stayed. There was no bacon, the eggs had a funny texture and the bagel choices were limited. For what we needed which was a place to sleep it was fine.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
On behalf of our entire staff we would like to apologize for not exceeding your expectations. We are in the process of renovations of guest rooms, and hope you will be staying with us in the future. If there is anything we can help you with please don't hesitate to give us a call at 205-982-1113. Thanks for your feedback.

"Nice stay very nice hotel"

5
04/11/2016

We spent the night passing through on vacation and was pleased with the staff, the cleanliness, the hotel itself, and the parking lot. Felt comfortable and we got a good night sleep and a warm good breakfast. Would recommend staying if in the area.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and that our staff and hotel met your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again on your next vacation! If I can be of any assistance please don't hesitate to give me a call 205-982-1113

"Nice hotel"

5
27/10/2016

Nice clean hotel with professional staff. Enjoyable stay.. Comfortable bed. I love all the pillows! Breakfast area neat clean and well stocked. I would stay again if I was in the area. A great family hotel.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed your stay with us, our rooms and our breakfast. Your feedback is greatly appreciated and we hope to see you again soon. If you're in need of any assistance please do not hesitate to give us a call directly. 205-982-1113

"Great beds and breakfast"

5
22/10/2016

Found this hotel after the one we previously stayed in was $200+. Late night check in was fast and easy, lovely people, perfectly clean room, GREAT bed (firm but comfortable)-I have a bad back, so this is important. Breakfast buffet was better than most...we got there with only 15 minutes left, and there was plenty of everything. They even asked us if we needed more of anything. The sausage gravy with chunks of sausage was yummy, and they had real butter! Biscuits were fluffy, and warm. Perfect for an overnight stopover! Will stay here again on our way through!

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad to hear that you enjoyed your stay with us and that our hotel, staff, and breakfast exceeded your expectations. We greatly value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope to see you again soon. If you need any assistance please do not hesitate to give me a call. 205-982-1113

"Great place to stop over"

5
16/10/2016

We stopped here on out way to Destin, Fla. Very nice and clean. Great stop over for the night. We arrived late, and our room was waiting for us. Because of the huricane, the motel was full and parking was very limited. Finally found a place to park close.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us. I do apologize for the limited parking and am glad you were able to find something close. If there is anything we can do for you in the future please do not hesitate to give us a call. 205-982-1113 Hope to see you guys again soon.

"Helpful employee"

4
07/10/2016

This morning at breakfast a young lady by the name of Kayla was so nice and helpful to everyone. You are lucky to have an employee like her. Her attitude made a great start to the day. Also, the rooms were clean and the price was reasonable.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and that Kayla was so nice and helpful. If there is anything we can do for you or if you have any questions please don't hesitate to give us a call. Thanks again.

"My stay "

5
07/10/2016

The stay was great. The staff are very nice. The rooms are very cozy and kept up. The breakfast was great. Kayla did a great job at it. She was very outgoing and always made sure I had what I needed..

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you guys enjoyed your stay with us, and our breakfast, and staff. We hope to see you again soon. Thanks again.

"survey"

4
07/10/2016

breakfast was a disappointment. quality of food needs to be improved especially the biscuits staff performed basic job had to wait for clerk at checkin she rattled off the breakfast serving time just like a little robot. she was pleasant but did not display much personality or show apprecitation for us being there.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
On behalf of our entire staff I would like to apologize for not meeting your expectations. By telling us what you liked and disliked about your stay helps us to provide a better experience for you and future guest. We hope you will consider staying with us again and giving us the chance to exceed your expectations. Thanks for your feedback and if you need any assistance please do not hesitate to give us a call. Thanks

"Great location, not so great inside"

3
07/10/2016

we stayed here three nights. it is right next to I 65 so it's convenient for travelers and it's on a strip with tons of restaurants. The downside was the beds were uncomfortable, it smelled smokey even though you're not supposed to smoke there. the cleaning staff told us if we wanted to smoke they didn't care because they were work release people from the prison, but we should blow the smoke out of the window because if other hotel staff caught us we would be fined $200. well, great thanks. we don't smoke so they told the wrong people to blow the smoke out of the window.

165Renea, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for taking time out of your day to give us feed back about your stay. We are glad you chose our hotel for your stay and regret to hear the beds were not the most comfortable for you. Our hotel has been a non smoking hotel for two years now, we are proud to say and are in process of renovating our hotel as we speak. We are excited about changes we have made and others that are in line. We do work with government programs to train workers with a profession, once on there own they will be able to work and lead a normal and healthy lifestyle. I have spoken to the staff and encouraged each one to do there very best work, to be proud of our hotel and all we have to offer and that we are a non smoking facility and will stand by this decision 100 %. Again thank you for staying with us and we look forward to seeing you in the future.

"Clean and Quiet"

5
22/09/2016

When I checked in the front desk was very prompt and she was very friendly and polite. Got checked in and the room was clean and a nice comfortable temperature. My stay was quiet and relaxing each night when I came in. Exactly the restful place I needed.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us. We hope to see you again soon. If there is anything we can do for please do not hesitate to give us a call. 205-982-1113

"You will leave happy"

5
17/09/2016

Hands down one of the best and most comfortable Hotel in the area. I stayed here through my company work related reasons and would come here every time if available. Kayla Danford has got to be one of the best housekeepers I've come acrossed she will always make sure you have what you need and have it waiting for you. She will make sure that you are taking care of and make you feel like at home I truly recommend this hotel to anyone wanting to visit the Birmingham area. Lot of restaurants and sightseeing close by also

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and that our housekeeping exceeded your expectations. We hope that you will be back to see us again soon. If there is anything we can do for you please do not hesitate to give us a call. 205-982-1113

"Plug your nose and ears"

3
11/09/2016

The room smelt musty from mildew and previous tenant smokers. It could've very well been the leave in carpet cleaner I smelt. But the funk hit me when I first went in, which I assume is because the bathroom is right next to the entrance. Aside from the smell that assaulted your senses, when you walked in, it went away. The pillows were soft but not too flimsy. They were so good that I wish I'd remembered what the brand and all was so I could go out and buy some for at home. The bathtub faucet plinked all night long. I hate to see their water bill.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using your feedback to implement improvements to ensure a better experience for you and other guests in the future. I hope you will consider giving us another chance to meet your expectations. And the pillows are serta:)

"Nice stay"

4
28/08/2016

Nice motel, close to good restaurant. Office lady very helpful and told me where the restaurant was. The motel is easy on/off from the freeway. Gas stations and restaurants close by. I definitely would stay here again.

Crystal B, Guest Relations Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay st our hotel, and our staff. We hope you will be staying with us again soon. If you have any questions or need assistance please don't hesitate to give us a call. Thanks

"Great value and staff"

5
24/08/2016

I booked this location last minute and couldn't have been happier. The front desk staff was awesome and very helpful. It was nice to have fridge and microwave in the room. I really enjoyed the complimentary breakfast and the workout room was a bonus.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay, our staff, and our breakfast. We hope that you will be back to see us again soon.

"Perfect location"

5
18/08/2016

This hotel is easy accessible and close to the interstate. Very quiet, clean and peaceful. Will stay here again. Staff was professional and offered service whenever we needed. Room had BW standards and quality throughout.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us to provide a superior experience for you and other guest in the future. Thanks for choosing Best Western Plus and we hope to see you again soon.

"Employee stay daughter in UAB Hospital "

3
13/08/2016

I would like to say I did not have a nice stay. At checking in told the guy I wanted to pay for 1 night he insisted I pay for both up front. I am an employee. I know how the system works. So I went ahead and said I would because he said I could get a refund for the second night. Which was a hard time to get .he kept telling me they will send me a check. I said no so he gave me 40 something out of drawer. Which was not correct. My employee rate for first night was wrong also. So I will call bestwestern monday.not only that, his attitude was not great until I told my husband to walk in. And by the way . I am not just an employee I am a Manager.... not a great stay at all I went to another motel and paid double for a nice stay. By the way fix the towel Holder. It just fell when we grabbed a towel.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
On behalf of our entire team I would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope you will consider staying with us again so that we have the chance to provide you with a superior experience. If we can provide any assistance please don't hesitate to call us.

"Great Coffee! Very Loud."

3
04/08/2016

Booked this hotel in advance of visit to UAB Hospital due to the cost difference between it and another hotel we had stayed at recently. Room was clean, bed was comfortable. Had an issue with the TV that the attendant handled immediately. Temperature in the room was hard to keep controlled during night, seemed to alternate between too hot and too cold. The room on the 1st floor was not very soundproof. Heard lots of slamming doors and traffic noises during the night. Read other reviews that the 3rd and 4th floor are better but we needed a handicapped accessible room and were happy it was on the 1st floor for that reason. Coffee at breakfast was very good, and they had a vast assortment of creamers/sweeteners. Also, lots of choices for breakfast (eggs, bacon, biscuits and gravy, oatmeal, cereal, breakfast breads, waffles, yogurt, juice and milk.) They kept the breakfast area clean and well stocked throughout the morning. Overall, it was a decent hotel/room for the money.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed our breakfast and that your room was clean and comfortable. I would like to apologize for the traffic noises and we will be checking on the HVAC unit. By telling us what you liked about your stay you are helping us to provide a superior experience for you and other guest in the future. We hope you will consider staying with us again. If you need any assistance please don't hesitate to give us a call. Thanks again.

"great stay"

5
04/08/2016

great breakfast and friendly staff! Our room was also extremely clean and it was easy to get extra towels when we needed them. Jamie made us a great meal and kept everything stocked and cleaned for every guest.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed you stay with us and our staff met your expectations. We value your feedback as it helps us to provide a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of any assistance please don't hesitate to call. Thanks again.

"great stay"

5
03/08/2016

Service, amenities, and over all experience was fantastic. I have never stayed at a 4 or 5 star establishment before ; but cant imagine it any greater than this experience. The breakfast was very good too.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and enjoyed our breakfast. Your feed back is appreciated and helps us to provide a superior stay for you and other guest in the future. We do hope you come and stay with us soon. Thanks again.

"Group of 8, 2 rooms"

5
14/07/2016

Nice place, clean and great hot breakfast. Stayed overnight while passing through. Called ahead and we were able to get 2 rooms next to each other. Would stay here again. Close access to Highway made it easy to get back on the road the next morning.

"Great stay"

4
12/07/2016

Just wanted to share we enjoyed our stay. I stayed with a group of figure skaters and other moms. A big shout out of thanks to Jamie--the staff member who was always working and had a smile on her face always. She worked at the breakfast buffet and later saw her cleaning rooms. She was so sweet to our kiddos. She needs to be promoted! Clean room and comfortable beds. Kids really enjoyed the pool and we appreciated your keeping it open a little later than normal. We would stay again. Thanks much for a great stay!

"HORRIBLE REPAIR ISSUES"

1
27/06/2016

We had a group booked for the weekend. This was a $2000+ booking. The air was out in five out of nine rooms booked. Four rooms got to trade, but one room could not due to the hotel being full. We got stuck in elevator. No service at front, due to lack of training. OUT of towels. The manager didn't repair the air for the weekend. No one was available to speak to. The poor girl at the font was new and had zero training.

"Nice room with an extra bonus! "

3
25/06/2016

We stayed over night on our way to PCB. Room was nice, clean, pool was clean although a huge storm came through about an hour before we got there. The fitness center was locked although it said it was open until 8 or 9 and we arrived at 5:30 so I'm not sure if there was a reason for it being deadbolted. Our only complaint was when we came back from dinner, we opened our door and were hit with a very strong marijuana smell (my husband and I both work in secondary schools so we are very familiar with that smell!) it was so strong that we really didn't want our 5 year old to be in there all night. My husband went down to speak to the front desk who informed us that we couldn't switch rooms because they were booked (we were disappointed but understood) she said she would spray something but that was only in the hallway. That was our one complaint...not against the hotel per say but against the people doing it!! Lol

"We try to stay at B/W Plus hotels"

1
24/06/2016

Worse B/W Plus we ever stayed at....never again at this one..dog barking continually for approx 2 hours until front desk finally got ahold of owners that left it in a room by itself. After driving for 12 hours that day we just wanted to rest. Room stunk when we 1st got in it until we got the air turned on, the refrigerator switch was on back very inconvenient.

"Great stay"

5
18/06/2016

My family and I had a wonderful over night stay. We checked in around 7pm and both receptionists were as sweet as could be. Rooms were very clean and quiet. Beds are very comfortable. Plenty of TV channels and free WiFi. Full breakfast in the morning and it was wonderful. Checkout was easy and Nick was very courteous. We would stay here again. 5 stars for Best Western in Pelham,AL.

"Always clean with good breakfast"

5
23/05/2016

I have stayed at Best Western Plus several times in the last 2 years on business trips. The surrounding grounds and parking lot, hotel lobby and guest rooms are always clean, neat and welcoming. I am a female traveling alone and feel safe staying here. The breakfast is very good with an excellent variety of food. This is a very good value for the price.

"Lovely stay!"

5
12/05/2016

Best Western in Pelham was a very lovely place to stay the evening. I really enjoyed my stay and would absolutely recommend this hotel to anyone. Jaime was a pleasure!! The breakfast was really satisfying!

"Wallace State Softball"

5
01/05/2016

Best Western Staff was wonderful to the girls. Very helpful and very considerate. Let us host meetings in the lobby late at night and even went as far as to wash some uniforms for the girls. The hotel was very clean and the rooms were always stocked with necessities. We will definitely be back.

"Superior - Top Quality"

5
29/04/2016

This was a spur of the moment travel stay on the way back east. Absolutely an excellent hotel - just the best. Super comfortable bed, great TV, wonderful shower and linens. The breakfast items are top of the line. The first place I have ever had caramel creamers. Bigelow teas - all kinds. Free USA. Very professional staff.

"Great visit"

4
21/04/2016

The hotel is very clean and Chrystal at the desk is cheerful and very helpful. Have stayed on the property twice this month and both stays were great! Highly recommend . Lots of restaurants close easy access from I-65. We dined at the Margarita Bar and Grille ( about 3 blocks away) and I'll be doing a rating of excellent on it.??

"Another excellent Best Western!"

5
19/04/2016

This hotel was great. The location was wonderful, it was easily accessible from the interstate and close to gas stations, restaurants, etc. I was pleasantly surprised at both the size of the rooms and how quiet they were. We never heard anything out of any other guests! Every staff member we encountered was very friendly, and of course, the continental breakfast was excellent. All in all, this hotel was another great example of why I try to only book Best Western hotels when i travel.

"a great Staycation; very worth it!!"

4
18/04/2016

I live about 30 minutes from this hotel. I needed a night away from home(I'm 21 and live at home still) and this was totally worth it. I was skeptical about paying for a hotel room half an hour away, but this was great!

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thanks for completing the survey on your recent stay with us. We are so glad that you enjoyed your stay with us and hope to see you again soon. If you have any questions feel free to give us a call.

"Great place to stop on way to FL"

3
11/04/2016

The hotel is right off the freeway, it is clean and staff is friendly and helpful. It isn't the best of the best, but definitely an ok place to stop for the night. I saw no bugs (my main concern always) and other than a stale smell in the hallway, the rooms were nice. They even came up to help us figure out how to get our TV working. If you go be sure and hit the Margarita Grille for dinner, a great place to eat and relax.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thanks for completing the survey on your recent stay. Your business is very important to us and we value your feedback. We are glad that you enjoyed your stay with us and hope that you will come stay with us again soon.

"Thanks"

5
11/04/2016

We had the cleanest room ever and Kaila at the front desk was extremely helpful, no matter what the question, she answered with a smile. She was really pleasant and very friendly, no matter what and how many times, Kaila always answered and reacted very efficiently, professionally and always with a nice smile. Thanks to Kaila for really making our stay so good.

"A very nice stay"

5
10/04/2016

The staff was very friendly and helpful; the room was very attractive, clean and comfortable; and the free breakfast had many appealing choices which were constantly replenished by a watchful, friendly "hostess". We would be happy to stay there again.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, the rooms, staff, and breakfast. We strive to make sure that our guest are satisfied with all aspects of their visit. If there is anything we can do for you, or if you have any questions give us a call. We look forward to seeing you again soon.

"Wonderful stay at this Best Western"

5
09/04/2016

I was greatly impressed with how helpful the staff were and appreciated their willingness to answer questions about a promotion that was currently running. The room was great and internet worked very well.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us, and our staff was so helpful. If there is anything we can do for you in the future please don't hesitate to give me a call. Hope to see you again soon.

"Great sleep for a decent price"

4
06/04/2016

Booked via Hotels.com and received a great rate for a large, dbl queen room 20 minutes south of Birmingham on I-65. At 1/2 the rate for staying in the city, it comes with a large flat screen TV, microwave, fridge and breakfast (large selection of items) in a quite area with several restaurants (fast food & sit down) within 3 miles.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed your stay with us. By telling us what you enjoyed about your stay and what we can improve upon help us to provide superior service for you and other guest in the future. Hope to see you again soon.

"Great Place to Stay right off 65"

5
05/04/2016

We have stayed at this Best Western many times and have always had great service and the rooms are clean . They also have a free breakfast in the morning thats a plus if you have children . The rooms are all in the inside also, which is great. Friendly staff also.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us. By telling us what you liked about your stay, and ways that we can improve help us provide superior service for you and other guest in the future. Hope to see you again soon.

"a great place to stay for a fair price"

4
03/04/2016

when registering we requested a king bed for my spouse and myself. Our king bed was firm and we were able to sleep comfortably for about nine hours. Our room was on the 3rd floor. The motel was very quiet. Hot breakfast was included with our stay the next morning and was quite tasty.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Your business is very important to use and we value your feed back. By telling us what you like about your stay and how we can improve, you are helping us to deliver a superior experience to you and other guests in the future. We are so glad that you enjoyed your stay and our breakfast. If there is anything we can do for you in the future feel free to call us. Hope to see you again soon.

"OVERNIGHT STAY FOR FUNERAL"

5
30/03/2016

Check in easy but clerk not aware of close by businesses, especially the funeral home down the street. Room was clean and everything was satisfactory.The check out clerk was very courteous and aware of our situation, even gave us a box of tissues to take with us. I thought that was going the "extra mile". I would recommend this hotel to others.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Your business is very important to us and we value your feed back. By telling us what you liked about your stay and how we can improve you are helping us to deliver a superior experience for you and other guest in the future. I am so glad that our staff met your expectations. If there is anything we can do for you in the future feel free to give us a call. Hope to see you again soon.

"Driving through"

4
25/03/2016

My family & I were passing through to get to my daughters boot camp graduation in South Carolina. Best Western Plus was very nice. Front desk, housekeeping , & breakfast attendant excellent customer service. I forgot my jacket in my room and they saved it for me to pick up when I was passing through on my way home. The only thing I would say negative is hair all over the bathroom floor and the bath towels are see through. I would definitely recommend this hotel.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed you stay with us, and our staff. I do apologize for the bathroom and am glad that it was brought to our attention. We hope that you will be staying with us again soon.

"Clean Comfortable Quick "

4
19/03/2016

We passed through on our way to spring break on the beach. We basically just planned to sleep and get back on the road, with low expectations on the hotel based on the cheap rates. We were pleasantly surprised by the quality of the hotel. Chris was on duty and was super nice and helpful. I teased him that I expected hot cookies, and he delivered! Breakfast was average at best, but I won't complain for the price we paid. Staff in thr morning was super friendly, especially the lady in charge of stocking breakfast. We would stay here again.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed your stay and that Chris was so nice and helpful. We hope that you come back and stay with us again soon.

"Overnight stay"

5
19/03/2016

Very nice clean room! Coffee and blow dryer included. Comfy beds! Right amount of blankets pillows towels and wash clothes. Room thermostats worked great! Very economical room rates! Huge breakfast choices! The people were friendly and helpful . We even got pizza delivered . Very pleased!

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and that our rooms and staff met your expectations. Hope you come back and stay with us again soon.

"Noisy"

3
15/03/2016

We stayed 1 night. The room was OK. There was drunken revelry in hall late in the night. The TV channel listing was out of date and no staff person could figure out how to help even though I talked to two different people. One said she would get a new listing for us which she did not, and the other just scratched his head and said that he thought those old listings had been removed.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
On behalf of our entire staff I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Good "

4
12/03/2016

We stayed on March 11 2016. Our room was a very good size. King bed and sleeper sofa. Also had fridge and microwave. The only real complaint that I have is that the ice machine (3rd Floor) was out of order. Other than that, all was good.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad that you enjoyed your stay with us and our King suite. We do apologize for your inconvenience of the 3rd floor ice machine being out of order, we are in the process of getting it repaired. By telling us what you like about your stay and how we can improve you help us deliver a superior experience for you and other guests in the future. We hope to see you again soon and if you have any question do not hesitate to call. Thanks,

"Nice Night"

4
09/03/2016

We stayed here overnight before an early meeting nearby. The staff were all friendly and nice. The location is close to several food choices (sit down and fast-food options). Our room was fine - clean enough and all amenities seemed to be in working order. The breakfast was not crowded at all, but we were also there during the week. I imagine on the weekend if there is a crowd the lobby is very busy during breakfast.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed you stay with us and that our staff was so friendly. By telling us what you liked about your stay and what we can improve upon you are helping us deliver a superior experience for you and other guest in the future. We hope to see you again soon!! If there is anything we can do for you please do not hesitate to call. 205-982-1113

"Cramped"

2
09/03/2016

Room was small even though nice decor. I had to get out of the way for my room partner to pass between end of bed and dresser. This cramped feeling caused me to not sleep well. I chose Best Western PLUS expecting a spacious room.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I do apologize that we did not meet your expectations. If you decide to stay with us again in the future please be aware that we do offer different size rooms and we have suites available also that you may enjoy. If you have any questions please do not hesitate to call us at 205-982-1113

"Pleasant visit!"

5
01/03/2016

This location is conveniently located just off the highway. We found the room to be up to date and very clean. Had a nice breakfast before continuing our trip to Florida. We would definitely stop here again.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad you enjoyed your stay with us on your trip to Florida. We would love to have you as our guest on future trips. If there is anything we can do for you in the future feel free to contact us.

"Very Nice"

5
18/02/2016

Stayed here for one night, was in the king suite, very spacious. The sofa bed was in an area of the room that was private from the other sleeping area. This room was had been updated very nicely, the room had 2 windows which was nice. There were a lot of food options for breakfast. Was very convenient to the freeway. Very happy with my stay.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am so glad that you enjoyed your stay and I see that you had the oppurtunity to stay in one of our suites! We just added the addition items to our breakfast and are always happy to here feed back from our guest. We hope you will come back to see us soon.

"Lady Bug"

2
21/01/2016

Hotel was typical moderate cost hotel and would have been fine but was infested with Lady Bugs. They were dropping off the ceiling and falling on us. Someone in a management position told me it was good luck (said in a good natured way) and we moved. There was only 1 Lady Bug in the new room. Will avoid this location in the future.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We do apologize for the inconvinience of the lady bugs. They do migrate through once a year and are now gone. We are glad that we could get you a new room im a timely manner. We do hope you would consider staying with us in the future and giving us a chance to provide you with superior sevice.

"great time"

5
10/01/2016

Helpful and friendly staff with excellent breakfast.clean rooms and comfortable beds.Looking forward to my next stay when im in town.Told all my family and friends about this place and they have a gym complete with free weights another plus.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us, It's great to hear that you enjoyed your stay, and that our staff was helpful and friendly, and the bed was comfortable . I see you had the opportunity to spend some time in our fitness center, this is a new part of our hotel, Glad to hear you enjoyed the free weights. we look forward to seeing you on your next trip.

"Right on the way....."

5
08/01/2016

Perfect location on the way south! After a long days drive, was wonderful to be greeted like family! Breakfast was just what we needed...a good selection for both of us; coffee to go was an extra....... Many thanks to you all!

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us on your way to the south. We are glad you got to stop and relax on your way. Our staff enjoys seeing guest come from all over the world to stay with us, we treat our guest the way we would treat our on family, making sure you have all you need, even down to the coffee on the go. We look forward to seeing you on the trip home. Enjoy the south.

"Very Nice!"

5
19/12/2015

Front Desk very nice and helpful.Beds were great. Nice location. Would stay again.Loved the shopping around the area.oak Mountain park was a great place to see. Breakfast was nice and hot.Had every thing you would want.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Glad to hear you enjoyed your stay, that we provided you with a great staff, beds and breakfast. Make sure to stop back by the next time you are in town.

"Love it!!!"

5
19/12/2015

I stayed at this hotel recently on the way to the beach. The staff was very friendly & the rooms were clean & comfortable. Front desk was very helpful & housekeeping exceptional! I would highly recommend this hotel! Fe Fe

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Glad to see that you enjoyed your stay and that our staff and housekeeping was friendly and efficient. We hope you stay with us again next time you are in the area.

"Very Satisfied!"

5
17/12/2015

The beds were great and the front desk personel were professional . Great stay for the price. Nice location and we felt safe. Pool was just right. Recommend highly. Right off the interstate and easy to find. The shopping. Mall (the galleria) was close enough we could go shopping.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and our staff. We look forward to seeing you again next time you are in the area.

"GREAT STAY"

5
17/12/2015

Stopped in after a long day of driving and was greeted by the front desk clerk who has great customer service skills check in was a breeze our room was clean and comfy.. i will be back here again the next time i am in this area...

"Best Western Plus Pelham Alabama"

5
17/12/2015

I found the staff to be very knowledgeable and friendly. I recommend this hotel as the place to stay. The rooms were very comfortable with a microwave and refrigerator, a larger than normal television. This is a great place to stay!

"Clean rooms, nice staff, and great location"

5
17/12/2015

I stayed at the hotel for a concert being held at the Oak Mountain Amphitheater and had a fantastic experience. Friendly staff got me checked into my room quickly and easily. It was everything I could want in a hotel: the room was very spacious and clean, there were plenty of restaurants within walking distance (Chick fil a, cracker barrel, hooters, etc.), and every one of the staff members I encountered was very pleasant and eager to greet me with a smile. I will definitely be staying here again when im back in this area.

"Another part of our road trip"

5
17/11/2015

We have learnt from experience that Best Westerns are usually good places to stay and again this one was no exception. The welcome we received was up to the excellent standard we have come to expect. The room was clean and comfortable, with good wifi. The breakfast was of a good quality. All in all an excellent stopping off point

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us we are glad to hear you received the service you expected and that you enjoyed the staff and your stay. Next time your in the area make sure to stop by we look forward to see returning guest.

"Best Western Oak Mountain"

5
09/11/2015

Absolutely love staying at this hotel. I travel for my job and if I'm in North Alabama, I stay at this hotel. Very comfortable beds, clean nice rooms for a great price. The Hotel Staff are very nice and friendly. Makes you feel like you are coming home. I highly recommend this hotel for business or pleasure

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
It is great to hear you enjoy your stay each time you stay with us, we enjoy seeing friendly faces, it is like family coming home to visit, we appreciate all our guest and look forward to seeing our returning guest. Thank you for taking time out of your day to complete the review.

"FRAUD"

1
02/11/2015

I checked in for a couple of hours the front desk clerk Kimberly assist me with a smile. Little that I knew she was going to STEAL MY IDENTITY. When I went to pay my credit card bill the bank informed me of a purchase in Alabama. I knew exactly who did it. I would not recommend anyone to stay at this hotel with those type of employees. When I called to speak with the manager I spoke to Rene who was very nasty and protective of her employee. I told her I am just trying to inform you of your employee stealing your customers identity. STAY AWAY FROM THIS HOTEL PEOPLE

"Great Place to stay"

5
31/10/2015

My husband and I were in the area for a family member's wedding and stayed there 2 nights. Great area with plenty of restaurants and not too far away from an outlet mall that we took advantage of going to while there. Breakfast was one of the best we have had in any hotel. I made waffles both mornings in the waffle machine and they came out really good. WE would definitely stay there again.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Its great to hear you enjoyed your stay and our breakfast. We have a lot of complements on our waffles and the good news is we are going to be offering toppings for the waffles, such as pecans, cinnamon and other items. Make sure you stop by on your next trip to try it out.

"Very poor service, and cleaning of room"

1
28/10/2015

Unfortunately we were booked for 5 nights. When we checked in we advised the clerk that we were adding 2 nights to our reservations of 3 nights. She said we had to do the 2 night stay and then on the morning of the original reservation, we had to advise the desk that we had reservations for 3 more nights. She told us that we would be able to stay in our room etc. Well on Friday, I went and advised the desk and they told me that I had to switch rooms due to our having a reservation for a handicap room. We did not reserve a handicap room. I was then also disappointed everyday when the maid service said they completed our room, but yet the room was never vacuumed the whole time we were there, they did not leave the proper towels, wash clothes, floor mat, coffee, cups, etc. We were very disappointed with this hotel and room.

renea r, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Unfortunately we can not alter third party reservations. Room type availability is booked on demand, If the demand is high and the hotel is booked full, it decreases our ability to be able to move reservations around that are booked in house at last minute. I do apologize for any inconvenience, we were fortunate to be able to keep you in your room.

"Rude staff"

2
20/10/2015

2 desk clerks were speaking in front of me concerning me and what was being said was not correct and i said so.well 1 of them said i was not talking to you.then do not speak concerning me in front of me and be wrong about what your saying and not expect me to correct you.very rude.its human nature when your being spoken about in front of you and its wrong to say something to correct what is being said.i was correct and she was wrong

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I do apologize for any inconvenience, I have spoken to the desk clerk who was on duty at time of check in. She was checking with the front desk manger on the proper way to use a travel card with a discounted rate, I do apologize that you were uncomfortable, the desk clerk was wanting to make sure the travel card was processed correctly, to avoid any overcharge to your personal card. Again I do apologize for the inconvenience.

"Overnight stay "

4
15/10/2015

Front desk clerk was very nice. Arrived late so was anxious to get to our room. Room was clean and bed was comfy. Breakfast was the usual. 'Nothing fancy but adequate. We noticed the desk clerk was going back and forth from helping with the breakfast and the back to the desk which seemed odd to me but whatever works! I would definitely stay there again.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
I am glad you enjoyed your stay and that you had a great nights sleep. We love hearing from our guest. Thank you for taking time to complete our survey and we look forward to seeing you the next time your in town.

"Just OK"

3
10/10/2015

The room was average. The worker at check in was slightly rude. When we got to the room the lights and all tv equipment were unplugged, even cable boxes. The front desk worker said this was cause of cleaning. Well..... They must have missed the fridge with the leftover pizza box in it! "Hot breakfast" was the usual. Waffles, toast, bagels, etc. could have used some bacon or sausage. Plus side was the beds were comfortable.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us, I do apologize for the inconvenience you may have encountered while you were at our hotel. We have taken your comments into consideration. Thank you for taking your time to fill out a review. We daily, look for ways to improve our hotel. Thank You.

"Stay over on trip home"

5
20/09/2015

The staff was very friendly and helpful at check-in. Bed was awesome. Internet was very easy and fast. Breakfast would have been better with real eggs instead of powdered ones. I felt very safe staying here while traveling alone.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying with us on your way home, I am pleased to here the bed was comfortable for you and that you felt safe staying with us. Make sure on your next trip you stop by and pay us visit we would love to be a regular stop on your trip.

"More than adequate."

4
19/09/2015

Conveniently located just off I-65. Easy to find. Building and surrounding area were clean. Rooms clean and well appointed. Abundant places to eat nearby. 8 minute walk to amphitheatre. To boot Ms. Bridgette behind the counter is lovely! NOTE: Use Best Western's main website to secure and guarantee your reservation.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are so glad you stayed with us during your travels and that Bridgette was a lovely hostess. We do our best to make sure you feel at home and are comfortable. Make sure you stay with us on your next trip.

"Not bad. "

3
18/09/2015

The hotel is conveniently located in Pelham, and within walking distance from the Oak Mountain Amphitheater. The room was clean and comfortable, however nei ther the phone nor the microwave worked, there was no phone book or guide for local restaurants, shopping, etc., and the breakfast was mediocre at best. Still, it was not a bad experience at all. I would stay there again.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
Thank you for staying, Give us a call when you are back in town, we have great concert rates and we are within walking distance from the amphitheater. The closest in walking distance to the stands.

"Nice, Clean Place to Stay"

4
18/09/2015

We enjoyed our 2-night stay. Oak Mountain State Park is just down the road. There were good restaurants super close and the Hotel was quiet and nice. Having breakfast cooked and ready each morning was nice also.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are pleased to know you enjoyed your stay with us, we strive for excellent customer service. And as you mentioned keeping our hotel clean is one of the biggest assists we can physically do ourselves. Thank you again for staying with us and we look forward to seeing you again.

"Very comfortable"

4
31/08/2015

Our stay was very short - used just for sleeping. Excellent king bed. The overall experience was very pleasant and comfortable. Good complimentary breakfast which served both hot and cold items. There were plenty of other restaurants and shopping opportunities in the area if one stayed here for an extended period.

Renea R, General Manager at BEST WESTERN PLUS Oak Mountain Inn, responded to this review
We are pleased you were able to enjoy a good nights sleep and a great breakfast the next morning. We are thrilled to hear news like this, we strive to be the best we possibly can be, to go beyond every chance we have and to make all our guest have a great experience as you. Thank you for taking time for the review and we are looking forward to seeing you on your next trip.