Best Western Plus Hotel Nexen Pattaya, Pattaya

I really impressed with the service here. I decided to visit Pattaya alone so I booked this hotel which I think its fits my proposal of visit. Quite place to focus on my work. Once I call to the hotel to request single bed, the lady pick up my call with gentle voice and I requested my demands to get a single bed. Unfortunately, the hotel is in very high occupancy so it a little hard to get a bed that I want. However, Faii the trainee can arrange the room that I expect even the front desk was crowded. Really touched my heart on her service and front desk team. In the night, the bar was closed and I need some drink. The friendly lady at bar willing to reopen shifts to sold it again for me. Again, with her smile is really impressive! The security guard at night also smiled and humble all the time when he meet the guest. And the housekeeper did her job very tidy, I shower before I go out but when I back to room. There no depiction of any wet part on the floors. So well. Finally, I love chicken porridge at the breakfast.

Overall is good, cleanliness ,good service, value of money with all facilities you get.Staff are friendly.Many restaurants near by.Bed and pillows are very comfortable.Nice swimming pool.A big shopping mall Terminal 21 just 10 minutes walking.

Best Western Plus Nexen, Owner at Best Western Plus Nexen, responded to this review
Dear Khun Nottluca, First of all, thank you very much for your recently stay with us. We were very happy to hear that you happy during your stay. Your value comment is much appreciated. I will share it to the entitle team. In same time if you have planned to Pattaya again in the near future please do not hesitate to contact me at gm@bwplusnexen.com anytime. Looking forward to welcome you again in the near future. Kind regards, KhaJohn W. General Manager

I stayed here for 25 days. Lazy very low quality room cleaning. The staff that greet you have poor attitudes. The breakfast staff are asking for signatures while you eat. To get a key reset that act like it's a hard task. Just a very very bad stay for a person who loves Thailand this is a poor representation. The points I had to call the number to get them added after over a week.

Best Western Plus Nexen, Owner at Best Western Plus Nexen, responded to this review
Dear MrUSA2022 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 033-112-999 or via email gm@bwplusnexen.com Sincerely yours,

I have stayed in this hotel a few times, it can be recommended. Rooms are convenient, wifi is fast, hotel location is a bit away from everything, but still in walkable distance and quiet. Staff is friendly and management is very professional.

Best Western Plus Nexen, Owner at Best Western Plus Nexen, responded to this review
Dear Arjunna93, First of all, thank you very much for your recently stay with us. We were very happy to hear that you happy during your stay. Your value comment is much appreciated. I will share it to the entitle team. In same time if you have planned to Pattaya again in the near future please do not hesitate to contact me at gm@bwplusnexen.com anytime. Looking forward to welcome you again in the near future. Kind regards, KhaJohn W. General Manager

I spent a couple day at this hotel during holiday and a bit disappointed for the management. Since it's long weekend and very crowded, hotel should prepare for it both Manning and resources. I didn't see someone who looks like management team around the hotel. 1st area for improvement. The breakfast didn't have enough food and staff should have more attentive to the guest. I tried to ask for the omelet but staff said they were cooking, so I waited till the fill up the line with only an sunny side up egg. The salad has only the cucumber that is green, other vegetables are red cabbage, carrot, corn. The food is not enough for this holiday, and people have to wait for having breakfast. 2nd I hang “ please make up the room” since the morning and I came back almost midnight, nothing is clean, no one enter the room to clean and fill up the water bottle. What's a shame on you. The paper sign is useless and waste of the money if it doesn't utilize. There is even no one to check the room before guest check in , cause there is a light over the bed flashing. Additional - The reception area is nice, there is a small bar on the left hand side. - The pool is medium, having a kid pool inside. - Thai food is tasty ( a la carte) but a bit pricy. - Buffet breakfast price is cheap as well as quality. - The parking lot is limited which no security stand by all the time. - Since it's new. I can smell of the paint wall in the room. - room side is large as standard. - The water pressure is good.

Best Western Plus Nexen, Owner at Best Western Plus Nexen, responded to this review
Dear values guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 033030485. Sincerely, Usa Prathumwong Front Office Manager Best Western Plus Nexen Pattaya