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Best Western Oswego Hotel
2055 Wiesbrook Drive, Oswego, 60543-8312 Etats-Unis
kontaktieren Sie das Hotel
Telefonnummer : (630) 844-4700
4.4 / 5
249 BEWERTUNGEN 
Meine Suche
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Vorteile des Hotels
Zimmerservice
Kühlschränke
Mikrowelle
Bügeleisen und -brett
Haartrockner
Kaffeemaschine
Aktivitäten
Swimmingpool
Hoteldienstleistungen
Gratis Wifi
Mehrsprachiges Personal
Waschmaschine vor Ort
Schwimmbad im Innenbereich
Klimaanlage im Hotel
Kostenloser Parkplatz
Kostenloses Frühstück
Behandlungs-/Fitnesszentrum
Fahrstuhl
Rezeption 24h/7
Ausstattung Buisness Plus
Die Stärken
Zimmerservice
Kühlschränke
Mikrowelle
Bügeleisen und -brett
Haartrockner
Kaffeemaschine
Aktivitäten
Swimmingpool
Hoteldienstleistungen
Gratis Wifi
Mehrsprachiges Personal
Waschmaschine vor Ort
Schwimmbad im Innenbereich
Klimaanlage im Hotel
Kostenloser Parkplatz
Kostenloses Frühstück
Behandlungs-/Fitnesszentrum
Fahrstuhl
Rezeption 24h/7
Ausstattung Buisness Plus
Beschreibung
Kundenbewertungen
4.4
Gebildet aus de 249 Gästebewertungen
Ausgezeichnet
156
Sehr gut
62
Befriedigend
15
Mangelhaft
10
Ungenügend
6
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis/Leistung
"Great week stay!"
Check in was super quick and easy. Jennifer made everything go very pleasant and smooth, and Tucker was always checking how we were enjoying our stay, and asking if we needed anything. Room was clean and spacious, we had a king suite on the third floor. The parking lot was surprisingly full every day, but there was little to no noise from anyone. The breakfast was tasty, and there were plenty of options for meals nearby. We were there for 7 nights, and it was a very enjoyable stay! Jennifer and Tucker both did fantastic, and get many many kudos!!!
Thank you so much for the wonderful 5-star review and for spending an entire week with us! We're delighted that you enjoyed your clean and spacious king suite, peaceful atmosphere, tasty breakfast, and convenient location. We especially appreciate your kind recognition of Jennifer and Tucker. Providing a smooth check-in, friendly service, and making sure our guests are comfortable throughout their stay are exactly what we strive for. We'll be sure to share your many kudos with them! Thank you for choosing Best Western Oswego. It means a great deal to know you had such an enjoyable seven-night stay, and we look forward to welcoming you back again!
"Great place in Oswego"
Great location Clean room Great value Family friendly
Thank you for taking the time to share your feedback. We sincerely appreciate you choosing Best Western Oswego for your stay. Our team is committed to providing clean, comfortable accommodations, friendly service, and a welcoming experience for every guest. We value all feedback, as it helps us recognize our team's efforts and identify opportunities to continue improving. Thank you again for staying with us. We truly appreciate your business and hope to have the opportunity to welcome you back on your next visit to the Oswego area.
"We came for a wedding"
My family stayed here for a wedding and we had multiple rooms reserved. Our wonderful stay started with Tucker at the front desk who handled our check-ins including a late Friday night arrival. Tucker was extremely polite and pleasant and we were in our rooms quickly. The rooms were clean and comfortable. Breakfasts were great with a wide variety of hot and tasty foods. Diane was the breakfast hostess and she not only made sure there was always plenty of food, but also that everything was clean and neat. Then she found the time to come and visit with us at our table to make sure we had everything we wanted and to make us feel like family. If we have the need again, the Best Western Oswego, IL will definately be our hotel choice. Tucker and Diane made it a very pleasant experience.
"Trucker"
Had a great experience. The front desk worker Benjamin was amazing. You can tell he really cares about the job. And cares about the people who stay in the hotel.
"Family Friendly"
Great convenient. 15 minutes from Fox Valley indoor mall. 20 minutes from Premium Outlet (outdoor) mall. Nice restaurants, some within walking distance. Staff is friendly and they go above and beyond for guests. Hotel is clean throughout. Soft fluffy towels in the bathrooms and workout room.
"Great family friendly hotel"
Great hotel. Family friendly. Good rates. Nice location. Nice staff. Close to lots of restaurants. 20 minutes from Chicago Premium Outlet Mall.
Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and found our hotel to be family-friendly, well-located, and a great value. Our team takes pride in providing clean, comfortable accommodations and warm hospitality. We're also glad you appreciated the proximity to restaurants and the Chicago Premium Outlet Mall. We look forward to welcoming you and your family back on your next visit!
"Older hotel Needs Room maintenance done."
Ok, this is obviously an older property and they have done at least some cosmetic refurbishing. Like paint, carpet, wallpaper, etc. I will start off and say our room was clean and the bed pretty comfortable. When we arrived the woman at the front desk greeted us and told us Diamond members she had already gone ahead and upgraded our room. We appreciate being recognized for our Diamond status, but when we got to our room the first thing we noticed was the closet door didn't open right. We'll obviously the bottom of it is not connect to the bracket. We also noticed right away that the bathroom door wouldn't open all the way as it drags.on the floor. Also there is a big crack across the back of the vanity top and the toilet bolts are loose so the toilet wobbles a little. There is no excuse for these maintenance issues. A room simply shouldn't be allowed to be given to guests until everything in it is in proper working order. We were only here for one night so we really only used the room for sleeping. Also, breakfast was not on par with other Best Western properties. The omlets were over cooked, they had sausage links but no bacon. It was minimal as complimentary breakfasts go. I really hate giving less than good reviews of hotels. But this is one time I simply have to.
Thank you for sharing your thoughts. We're proud to be a welcoming and reliable choice for travelers, offering clean accommodations, friendly service, and a convenient location in the heart of Oswego. While we continuously work on property enhancements, our focus remains on delivering great value and comfort. We appreciate your visit and hope to have another opportunity to exceed your expectations.
"Decent budget stay"
Nice clean budget hotel. The room was clean and they served a decent breakfast. The staff was nice and the hotel is near a strip mall which includes a grocery store so you can avoid ordering out all the time. The only complaints I had was the fire alarm went off at 4am once and the pool was a little cold to be comfortable. Otherwise, a good budget stay.
Thank you for taking the time to share your experience with us! We're so pleased to hear that you enjoyed the cleanliness of your room, the convenience of our location, and the warm hospitality from our team. It's also great to know that our breakfast and proximity to nearby shopping made your stay even more convenient and budget-friendly. We sincerely apologize for the early morning fire alarm disruption—it was an isolated incident, and while we understand how frustrating that must have been, guest safety is always our top priority. We also appreciate your feedback on the pool temperature and will review this with our team to ensure a more comfortable experience for all guests. We're grateful for your stay and your thoughtful comments, and we hope to welcome you back again soon for an even better visit here at Best Western Oswego.
"A perfect stay"
This hotel is a Gem. The staff is excellent, hotel Is clean and well maintained. The room was spotless and offered all necessary amenities. I am very impressed with the hotel and my overall experience. The breakfast offered variety of food choices and the area was kept clean and presentable.
Dear Guest, Wow! Thank you for your wonderful review and for recognizing our hotel as a "gem." It truly means the world to us to know that you had such an excellent experience. We take great pride in maintaining a clean and welcoming environment, and it's fantastic to hear that our staff, amenities, and breakfast exceeded your expectations. Your kind words motivate us to continue providing exceptional service to all our guests. We're delighted you enjoyed the variety of breakfast options and found everything well-maintained and spotless. We sincerely appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Safe travels until then! Best Regards, Best Western Oswego Hotel
"Awesome experience!"
We have been coming here for four years for dance competitions and have stayed at this Best Western because they go above and beyond for their guests. Allen was a lifesaver! We were tired from driving and had a lot of luggage and he got all our luggage out of our car and brought it to our rooms and was extremely kind and thoughtful. He did not want us to tip him. I will definitely stay here again! The rooms are clean, the breakfast is great but the service is exceptional! Thanks Allen!
"Great Hotel with customer friendly staff"
Jenny (front desk) is always pleasant and attentive. She sees that I use the gym often so she is the one who makes sure that there are fresh towels available. Paula and Ava (housekeepers) are pleasant, professional and attentive as well. They notice the smallest of details! Alan (maintenance) and Diane (cafe) are very customer friendly!
Thank you for your glowing review and for recognizing the incredible efforts of our dedicated team! We are thrilled to hear that Jenny, Paula, Ava, Alan, and Diane all contributed to making your stay exceptional. Providing personalized and attentive service is something we take great pride in, and it's wonderful to know that their efforts made a lasting impression. At Best Western Oswego, we strive to create a welcoming and comfortable environment for all our guests, whether they are here for business, leisure, or an extended stay. From our well-maintained rooms to our fitness center and breakfast offerings, we aim to provide a seamless and enjoyable experience. We truly appreciate your kind words and your perfect ratings across the board. We look forward to welcoming you back for another outstanding stay! Best Regards,
"Staff Excellence"
Staff person Diane was the highlight of your Breakfast service. We were staying with you for a family gathering. Lots of kids, ages 6-17; we're a lot to handle. Diane made us feel welcome and she accommodated the picky eaters of our younger crowd. We also noticed her genuine caring for other people (not part of our family), reaching out to single guests/travelers with just as much warmth and concern as she showed us. If you wanted to know what Perfect customer service looks like, Diane is the model. Front Desk staff (daytime) very personable and accommodating, sorry I've forgotten his name. As a former hotel front desk staff myself, I appreciated that besides doing his job well, he was genuinely interested to make our stay great.
Thank you so much for your thoughtful and detailed feedback! We are thrilled to hear about your positive experience with our team. Diane truly is an exceptional member of our staff, and we're delighted that she made your family gathering even more special. Her warmth and ability to connect with guests of all ages make her such a valuable part of our team, and we will definitely pass along your kind words to her. We're also glad to hear that our front desk staff provided you with a personable and accommodating experience. It's especially meaningful coming from someone who has worked in hospitality and recognizes the genuine care and effort that goes into creating a great stay. Thank you again for sharing your experience and for choosing to stay with us. We look forward to welcoming you and your family back in the future for another memorable visit! Safe travels!
"Family Friendly Hotel"
Great hotel in a family friendly community. There's a nearby park with a beautiful lake for walking or biking. Variety of cuisines within 6-8 minutes away (American, Japanese, Vietnamese, Mexican). Hotel staff is SUPER friendly and VERY HELPFUL!!!
Thank you for your wonderful review! We're thrilled you enjoyed our hotel and its location in such a vibrant and family-friendly community. It's great to hear you appreciated the nearby park and the diverse dining options just minutes away. Our team takes pride in being super friendly and helpful, so your kind words mean a lot to us. We look forward to welcoming you back for another fantastic stay! Safe travels!
"Wonderful stay"
Clean hotel and quiet. Breakfast was fine for small families. Diane was a wonderful touch and truly such a ray of sunshine. The only thing I would recommend is her changing gloves when cleaning and managing food :) We enjoyed the clean room!!
Thank you for your feedback! We're happy to hear you enjoyed your stay and appreciated Diane's hospitality. We look forward to welcoming you back!
"Outstanding stay!!!"
It is the best hotel, the best associate team (Ben, Tucker, and Everly), the best location, great amenities, and the best room...need I say more? Want to experience the same? Just check them out, you will not be disappointed and will definitely return
Thank you for your fantastic review! We're delighted to hear that you had such a wonderful experience with us and that Ben, Tucker, and Evelyn provided you with exceptional service. It's great to know you enjoyed our location, amenities, and accommodations. We appreciate your kind words and your recommendation to future guests. We can't wait to welcome you back for another amazing stay! Thank you for being a valued guest!
"Exceeded our expectations and fairly priced."
The property was very neat and tidy. The staff was very friendly and hospitable. The property is a little hidden through a residential area but with gps it an easy find. Movie theater and lots of food choices are very close. The pool was open…I would stay here again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Oswego Hotel
"Clean and Comfortable"
This hotel was clean, and our room was comfortable. One of the rings on the shower was broken and allowed water to pool on the floor outside the shower. We could still take showers, but we just had to try to wipe up the water on the floor afterwards. The bed was comfortable. The TV, mini fridge and AC worked well. We didn't try the microwave. Ben, the front desk person when we arrived, was friendly and efficient at checking us in. Diane, in charge of the breakfast area, was extremely friendly and helpful. We didn't have time to use the pool, but it looked clean.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
"Barely even the bare minimum"
Absolute bare minimum hotel. Dirty floors. Broken plumbing. Rude front desk response when raising issue about other guests yelling and fighting in hallways at 3am. Guests Smoking in other rooms.
Respected Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of the high standards we aim to maintain, and we deeply regret any inconvenience caused. Cleanliness and comfort are our top priorities, and we are taking immediate steps to address the concerns you raised about the floors and plumbing. Our team is dedicated to ensuring all guests have a pleasant stay, and we will be reinforcing our protocols to prevent such issues in the future. We are also addressing the noise and smoking disturbances you mentioned. We strive to provide a peaceful and enjoyable environment for all our guests, and we will enhance our monitoring and response measures to better handle such situations. We truly value your feedback as it helps us improve our services. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a superior stay. Warm regards, Best Western Oswego Hotel
"Great stay, great hotel, great staff!"
Very good relaxing stay. The frontdesk staff as well as housekeeping were fantastic. The breakfast was tasty and satisfying. The hotel was quiet and safe. My room was clean and comfortable.
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a very good and relaxing stay with us. Your kind words about our front desk staff, housekeeping team, and the overall cleanliness and comfort of your room are greatly appreciated. It's wonderful to know that you enjoyed the tasty and satisfying breakfast and found our hotel to be quiet and safe. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are glad to have met your expectations. We look forward to welcoming you back for another relaxing stay in the future. Best regards, Best Western Oswego, IL
"Great Hotel in Oswego IL"
Family friendly hotel with great staff, good hot breakfast daily. Walking distance to the movie theater & grocery/drug store. Approx 20 minutes to the outdoor outlet mall and an indoor mall. Many great restaurants!
"Excellent Hotel and Service"
One of the best hotels with customer service that exceeded our expectations. The managers values are reflected in his employees. Really impressive! Just wish all Best Westerns had the same philosophies.
Thank you so much for your wonderful review and for choosing Best Western Oswego Hotel for your stay. We are thrilled to hear that you had such a positive experience and that our customer service exceeded your expectations. Your kind words about our manager and team are greatly appreciated. We strive to create a welcoming and exceptional environment for all our guests, and it is rewarding to know that our values are reflected in the service provided by our employees. We understand how important it is to maintain high standards across all Best Western locations, and we are proud to have made a memorable impact on your stay. Your feedback serves as an encouragement to our team to continue delivering outstanding service. Thank you once again for your compliments and for sharing your experience. We look forward to welcoming you back to our hotel in the future and hope that your stays at other Best Westerns will also be as impressive. Warm regards,
"Great location"
This location is hands down the best Best Western. I travel a lot as a travel healthcare employee. Tucker is so friendly and manages this hotel perfectly. Front desk employees and friendly and attentive. Hotel is always very clean and good breakfast!
It sounds like Tucker and our team made your stay special! We appreciate your kind words and are thrilled to be your go-to hotel. Safe travels, and we look forward to welcoming you back soon!
"Great hotel to visit!"
Our stay was very enjoyable! Staff was very friendly and helpful and ensured we had everything we needed to make our stay pleasant!
Thank you for choosing to stay with us! We're delighted to hear that you had such an enjoyable experience and that our staff could contribute to making your stay pleasant. Providing exceptional service and ensuring our guests have everything they need is always our priority. We appreciate your kind words and hope to welcome you back for another great stay soon!
"Excellent Place to Stay"
Nice clean rooms, Great value, we had the one-bedroom suite and it was very roomy with a pull-out couch and microwave, fridge, 2 TVs, internet, kitchenette, and tub-shower. Great breakfast and friendly staff.
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our rooms to be clean and spacious, and that you enjoyed the amenities provided in the one-bedroom suite. We take great pride in offering comfortable accommodations with all the necessary amenities to ensure a pleasant stay for our guests. Additionally, we're delighted that you enjoyed our breakfast offerings and that our staff made you feel welcomed and valued throughout your stay. Providing excellent service and a friendly atmosphere is always our top priority, and we're glad to hear that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great experience in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!
"INCREDIBLE STAFF!!!!"
Every employee that we interacted with were amazing! They went above and beyond!! Family from all over the US was in town for a funeral and the staff was so kind and accommodating. They even asked if we would like use of a conference room, that they set up, so we could visit and be with each other!
Thank you for your glowing review! We're deeply grateful for the opportunity to serve you and your family during such a challenging time. Our team is dedicated to providing exceptional service and ensuring that our guests feel supported and cared for, and we're delighted to hear that we could make a difference for you. Your kind words mean a lot to us, and we appreciate your recognition of our efforts to accommodate your needs. Please know that we're here for you whenever you need us, and we hope to have the pleasure of welcoming you back under happier circumstances in the future.
"Nice hotel"
Nice hotel but could use bit of updating and bed was uncomfortable but good otherwise. It was clean & quiet. Front desk clerk Ben was great, very friendly and accommodating, we ended up with a different room than booked and he made sure to check that we were happy with it, grabbed us extra pillows when we asked.
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness, quietness, and the service provided by Ben at the front desk. It's fantastic to hear that Ben was friendly, accommodating, and ensured that you were comfortable with your room. We also appreciate your constructive feedback regarding the need for updating and the comfort of the bed. We take guest feedback seriously, and your input helps us identify areas for improvement. If there's anything specific you would like us to address or if you have additional comments, please feel free to let us know. We value your perspective and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing to stay with us!
"Comfortable, clean hotel in Oswego, IL"
The Best Western in Oswego, IL is a good hotel. I would recommend it. It was clean and comfortable, the breakfast was good, and the staff was friendly, especially Diane who ran the breakfast. I was disappointed that the indoor pool was closed for maintenance. That's one of the reasons we chose this hotel because my kids like to swim. I understand maintenance has to be done sometimes, but the hotel had my email address and phone number and could notify guests when an amenity is unavailable. I asked for a discount because of the pool closure, but the clerk only said he would let me out of the reservation with no penalty. This was 9 PM after my family had driven about six hours, so I did not want to look for a new hotel at that time. But the lack of notification about the pool closure and the refusal to give a discount were very disappointing, especially since we've stayed in several Best Westerns lately.
Thank you for sharing your experience at the Best Western in Oswego, IL. We appreciate your positive comments about the cleanliness, comfort, and the friendly staff, particularly Diane, who made your breakfast experience enjoyable. We sincerely apologize for any inconvenience caused by the unexpected closure of the indoor pool during your stay. We understand the disappointment, especially when it comes to amenities that are significant for your family's enjoyment. Your feedback about the lack of notification is valuable, and we will certainly review our communication processes to prevent such occurrences in the future. Regarding your request for a discount due to the pool closure, we regret any confusion or frustration caused by the response from our clerk. We aim to provide excellent service, and it seems we fell short in this instance. Your feedback will be shared with our team to address this issue and ensure better communication in similar situations. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything more you'd like to share or discuss, please feel free to reach out. Best Regards,
"Above and beyond"
When I asked if I could switch rooms, due to the temperature in mine (with it being 19 degrees outside, someone must have left the heater on) they went above and beyond and upgraded me to a suite. Before they upgraded me, they asked if I would be willing to take a room with 2 queens instead of 1 king. I told them that that was perfectly fine. My previous room had absolutely nothing wrong with it, other than the temp inside. And seeing as I had a late flight, I did not have the time to cool it down myself before bed. I was perfectly fine with switching to whatever room they had available. But they did even more for me, and upgraded me to a suite for my stay of 4 nights. The staff is so friendly. During my last night stay, there was a group of guests having a party in the room next to mine. At around 9pm I called the front desk to ask about their checkout time. While on the phone, I asked if anyone had complained about the noise from the room next to me. The clerk told me "not yet, but I was waiting. They're having a birthday party, so I was going to give them a little time before I went and said something" I told him that that was perfectly understandable. About 20 minutes later, I heard him knocking on their door. He was not rude to the other guests, nor did he ask them to leave. He provided options for them and told them that they are welcome to take their party to the lobby, as to not disturb the other guests. I was blown away by his generosity. Especially when the other guests were being rude to him. I would not consider staying at any other hotel, when traveling to this location. The people who run this hotel are professional, compassionate and accommodating. And each time I stay there, I am impressed even more.
Dear Guest, Thank you for choosing to stay with us and for sharing your exceptional experience. We are truly honored to receive such a positive and detailed review of your recent stay at our hotel. It's fantastic to hear that our team went above and beyond to accommodate your needs, providing an unexpected upgrade to a suite. We understand the importance of a comfortable stay, and we are delighted that our staff was able to make your experience memorable. Your understanding and flexibility during the room switch process are greatly appreciated. We are pleased to know that our team responded promptly and professionally to the noise concerns from the neighboring room. Our commitment to providing a peaceful and enjoyable stay for all guests is a top priority, and we are glad the situation was resolved to your satisfaction. Your kind words about our staff's professionalism, compassion, and accommodation mean a lot to us. It's heartening to hear that you consider our hotel your preferred choice when visiting the area. Your loyalty is truly valued, and we look forward to welcoming you back for many more exceptional stays. If there is anything specific you would like during your future visits or if you have any additional feedback to share, please feel free to let us know. Your satisfaction is our priority, and we are committed to maintaining the high standards that impressed you during your stay. Thank you for being our valued guest. We can't wait to host you again soon! Best regards, Best Western Oswego Hotel.
"No frills hotel for business travel"
This hotel was very clean, has very comfortable beds and reliable internet. Sheets and pillows are in very good shape and it seems they were purchased recently. Water pressure in the shower was good and the bathroom had a bathtub (very clean also). TV and air conditioning system work flawlessly. Great selection of channels on the TV. The hotel also has a small swimming pool and gym area.
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfort, and amenities of our hotel. Providing a positive experience for our guests is our top priority, and it's rewarding to know that we met your expectations. Your comments about the cleanliness, comfortable beds, reliable internet, and other amenities are greatly appreciated. We strive to create a welcoming and comfortable environment for all our guests, and your feedback encourages us to continue our efforts. We hope to have the pleasure of welcoming you back on your future visits to the area. If you have any specific suggestions or if there is anything else we can do to enhance your experience, please feel free to let us know. Thank you for choosing to stay with us. Best regards,
"Great price for a great hotel"
Very nice hotel for the price. Clean, quiet and perfect for a quick trip. We enjoyed the pool, the complimentary breakfast and the location of the hotel was great. We felt safe and parking was close to our room.
Dear Guest, Thank you for sharing your positive feedback with us! We are delighted to hear that you had a very nice experience during your stay at our hotel. It's wonderful to know that you enjoyed the cleanliness, quiet environment, pool, complimentary breakfast, and the convenient location of the hotel. Ensuring our guests feel safe and have a comfortable experience is a top priority for us. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Best Western Oswego Hotel
"Family Friendly Hotel "
Great hotel in a family friendly community. There's a nearby park with a beautiful lake for walking or biking. Variety of cuisines within 6-8 minutes away (American, Japanese, Vietnamese, Mexican). Hotel staff is SUPER friendly and VERY HELPFUL!!!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Bad service"
Beware no house keeping on weekends terrible customer service. Had to switch rooms cause shower was cracked and leaking. No type of compensation for the inconvenience then moved us to the room the shower leaked in
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Not an ideal stay if you can afford another hotel."
If affordable do not stay here. I have stayed here 3 times and have had multiple instances of bad service. I got locked out of my room, had my key replaced 4-5 times by the nice gentleman at the desk and eventually he had to use his admin key. I have also stayed here 4 times and been sick everytime when I've come home / my last day of being in this hotel. This hotel and the rooms are not super clean and have horrible air quality. The rooms are nice in size and comfortable, but they bring other reasons which have caused me to not stay here any longer.! Neighbors are typically loud and rude. Doors being shut, people running and screaming in the halls. The room next to my room was spraying silly string in the halls.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Oswego Hotel
"My stay"
I really enjoyed my stay at this Hotel. The hotel and my room was very clean. The bed was very comfortable. The staff were great to work with, especially Molly in the breakfast area. She made sure I had everything I needed and she made sure everything was kept fresh, filled and clean. I have stayed at this location a couple times many months apart and each time it was a very good experience.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Great for the price"
Its not a fancy hotel, but it had a pool for the kids, rooms were clean, and the price was the best we found anywhere near by. Staff was helpful and pleasant and check in and out was simple and painless.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Recommended"
No complaints. The service was quick and efficient. The rooms are updated and clean and for the price you can't beat it. I would most definitely come back. If you are looking for something affordable and livable come to best western
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Best hotel stay in a LONG time!"
Diane in the kitchen! Wow such a sweetheart! There food service was better then any local restaurant I have been to in recent history! This entire place is extremely clean and inviting. 100% of the staff have been over the top with politeness and efficiency! This Best Western is well beyond a 5 star review! Beds, pillows very comfortable. Pool is nice, food is great, off the charts service! I really can't say enough!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Positive stay! "
The pillows were so fluffy and comfortable! Diane (the attendant at breakfast) was SO helpful and kind. She was kind enough to help our children with their breakfast and gave us muffins for the trip home. Highly recommend!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"BW / Best Western"
Great customer service at the front desk. Complementary breakfast was very good. Rooms were very clean and the downstairs where you have breakfast was clean. Made me and My Wife feel like we're at home. definitely, we come back.
"Clean, Comfortable and Friendly"
Our room was up to date, very clean and comfortable. Staff was friendly and helpful, always greeting us coming and going. Hotel common areas and breakfast area was clean and tidy, which I really appreciated. Stayed for just one night to visit family in Aurora, the hotel was just a short drive from everywhere we wanted to go. (outlet mall, Christkindlmarket, and family). Would stay here again in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Oswego"
A very pleasant hotel to stay in while in the area. The location for us was ideal for visiting family. The beds were very comfortable and so clean ! The staff were approachable and fun to talk to about anything.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"It was a pleasure"
It was such a pleasure staying at this hotel. When we arrived the front desk clerk, Ben, was super helpful, kind and courteous! The room was super clean, and whenever we needed anything they helped us! The breakfast in the morning was good! A bunch of different items to choose from. We thought it was delicious! From the time we checked in, to the time we checked out, it was a great experience!!!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Wedding Guest"
I stayed here as a guest for a family members wedding. As a woman traveling alone, I felt very comfortable with this hotel. It was a quiet and unrushed atmosphere which made it easy to relax and enjoy my weekend. Food and shopping are very close by for anything you might need.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Decent, but overpriced"
Many amenities were out of order - ice machine, microwave in my sister's room, no hand soap, pop machines were out of stock, small pool, breakfast items out of order. There is also a small area to eat which is not enough space for the amount of rooms. One large sitting area that states no food allowed. Breakfast staff was very friendly.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Nice Place"
We stay here when visiting family in Oswego. We have never had a bad experience. Rooms are clean. Staff is helpful. Breakfast is a little above average for a hotel. Parking for check-in is a little limited so you may need to park on the side and walk around to the front. Not a major issue, just a little different from most places. If you are not familiar with the area you might find the location a little out of the way, but don't let that stop you from staying. Nice place, nice price.
John, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Best Hotel Staff"
This hotel was by far the best in the area and the staff is beyond great. They make you feel like you are family. Highly recommend the hotel. We came in for a wedding and the staff went above and beyond to assist with the last minute emergencies.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Quiet & Wonderful"
It was a very nice visit ! While the choices for breakfast were limited, I enjoyed going because the woman in charge was such a delight. Everyone m including the cleaning staff I often passed and the guests were pretty nice. The location is near food and the theater. I stayed in the Suite and It was honestly breathtaking-- I didnt expect it to be that nice for the price. Exceeded my expectations and I will try my best to book here again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Best Western Oswego"
This hotel is quiet and clean (inside and out). It has free and convenient parking and a friendly staff. The room was just the right size and the bed was very comfortable. Did not get a chance to take advantage of many of the amenities; however, with the indoor pool and free breakfast the price was very affordable.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Better then expected"
We have stayed at this hotel when it was under a different brand. First time I remember staying at a Best Western. Joined rewards thru the AARP app. Was worried at first when we arrived. There was a bunch of people just sitting at the breakfast area table. They were talking a little loud. But later when we went down to that area it was quiter.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Very Friendly and clean"
The staff was very friendly the room was spacious and clean. The morning staff during breakfast was so sweet and friendly. Pool was open and the area was clean. The only thing I would change is front desk calling at 10:55a.m asking us if we knew check out was at 11 and if we would be out by then. (as we were heading out the door). Other than that we enjoyed our stay.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Wonderful all around"
We had a very large group for an ultimate tournament. The front desk attendant was great about getting everyone checked in and all the individual keys we needed. The manager was incredibly polite and friendly, even when he had to tell us to quiet down in the pool after the quiet hours. The staff got the breakfast ready an hour early so that everyone could be fed before we left for the day. We were so grateful to the entire staff. Couldn't have been a better stay. So good that we specifically found a best western hotel for our next tournament as well.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Everything we needed!"
Very clean, comfortable, and convenient. Diane and Allen were exceptional and went above and beyond. Probably the two nicest, most helpful staff members I've ever met at a hotel. Breakfast was good and had a decent amount of choices. Food area was very clean and enjoyed the extra touch of music playing. Would definitely stay there again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Best Western Oswego"
I would absolutely recommend this hotel! The customer service was great day/night/phone/etc. and the complementary breakfast had so many options! Love the pancake maker! We had one issue at 10 p.m. with a clogged toilet and someone was there and had it fixed five minutes after we called. Also really liked being able to have a handicapped room on the first floor with am attached double so we didn't have to go in the hallway. Also have to say everything was very clean.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Friendly service"
Great stay! Friendly staff. Not far from a neighborhood for a walk and businesses nearby to visit for amenities. We had a nice room that was clean and on the first floor, close to the pool and main conference room.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Great Staff!!!"
We used this location for out of town guests for our daughters wedding. Jazell and the entire staff were awesome to work with from start to finish. They were so helpful and nice. Our guests were treated fantastic. The hotel itself is very nice, clean and well appointed.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Loved our stay!"
Very clean and comfortable room with all the needed amenities. Good hot & cold breakfast variety, friendly & helpful staff. Great location close to stores, theater, and beautiful walking paths. Overall GREAT value!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jazell G. Best Western Oswego Hotel
"Great stay!"
We had such a great time staying at the hotel! Staff was so friendly and helpful. Check in was smooth. Lots of options for breakfast and it was delicious. Room was updated and very clean! We would definitely stay again!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630.844.4700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Clean hotel, friendly staff"
After a long day of travel, the last thing you want to do is walk into an establishment that is untidy, has visible garbage on the floor, or encounter a staff that seems uninterested in your patronage. This hotel was professional when I was greeted and yet were friendly and open to the amount of conversation I initiated. When I walked through the doors everything was clean and orderly, the elevator was immaculate, and when entering my room I could tell the staff really cared about their job because it was perfect. I would stay here again in a minute.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630.844.4700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Great staff great hotel"
Really enjoyed our stay and how professional the staff was. The breakfast was also really good and exceeded our expectations. The person who checked us in was amazing and we would definitely recommend this hotel
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630.844.4700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Nice place to stay."
Room was clean. Bed was comfortable. Breakfast was above average. Staff was friendly. General appearance of the hotel was good and well maintained. Only downside was nearby restaurants were not within walking distance. Would stay here again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630.844.4700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Oswego Hotel
"Best lodging and staff for the value!"
Currently staying for a week+ on business and can't commend the front desk/management team enough. They are very friendly and accommodating, even suggesting local restaurants and things to do. The hotel itself is very clean and well-kept. Definitely would look forward to staying here, business or leisure.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sales Best Western Oswego Hotel
"Last minute trip"
Decided last min. On our trip to get a room for me and my mother I choose this location due to having a handicap shower for my mother. This location is a bit hidden but not to bad. The room was nice and clean. The breakfast is good hot/cold continental. The pool area is a bit on the small side but you will most likely have it to yourself which is great. I'm sure once spring break or summer comes will be a different story but right now is perfect. The staff is very friendly and accommodating. Will definitely be coming back on all future trips!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sales Best Western Oswego Hotel
"The Worst Best Western I've Stayed in"
The desk clerk told me to park around the corner when I could have parked in front to be closer to my room. The heat unit and refrigerator were so noisy that they drown out the sound of the television. The web site made it seem like water/coffee/hot chocolate were free but had to pay $3 for a bottle of water. Also had to leave a $50 deposit for the room, which was not stated anywhere. My next trip to Oswego will be at the Holiday Inn.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sales Best Western Oswego Hotel
"Death"
My father passed away on Sunday. We checked in on Monday, the gentleman at the desk expressed his sympathy. The next morning there was a card under my door. Every time we leave or come back they are so pleasant. The breakfast lady is awesome food so tasty keep up the great work
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are one big family here at the Best Western Oswego. Welcome to the family!!! Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sales Best Western Oswego Hotel
"Nice, Clean Hotel"
I stayed here for a wedding. It was nice and clean, and the staff was very friendly. If you have trouble sleeping, though, I wouldn't recommend this hotel. The beds are u comfortable and the walls are thin. Otherwise, I would definitely stay again!
"Attentive service"
The entire staff was friendly, helpful and responsive Always willing to help and provide service The were very pleasant And went out of their way to accommodate requests. Well done This is rarely the case at other hotels
"Decent for the price"
We stayed in town for a local soccer tournament. The hotel was clean and in a good location, and staff was helpful, a decent value for the necessity and price, but breakfast and coffee were not very good. ☹️.
"Very nice place to stay"
This is our hotel of choice when visiting the area. Always accommodating, great staff, rooms are clean, and location is quiet. Breakfast before Covid was outstanding. Not good now but hopefully the good will return.
"Great value"
My daughter does competitive dance and quite often we need to stay in hotels. Best Western Oswego is a very clean and modern hotel for its price it is a great place to stay. Staff is kind and helpful.
"Terrible no blankets under construction maid walked in room"
The maid walked in on me and my partner on Valentine's Day this was the third stay with no blanket in room. Strange odor in room smelled like drugs and cleaner very cold whole building under construction
nathanialrmatheny - I am very sorry that we did not meet your expectations. We will address your concerns regarding the blanket and room concerns internally and hope to be done with our lobby renovation soon so all guests can enjoy our new look.
"Somewhat disappointed "
This has always been our preferred hotel in Oswego. However, this stay was disappointing. Although the hotel is nonsmoking, the room we were given obviously had been smoked in. The room smelled like stale smoke and after a night, so did our clothes. We should have complained upon check in but we were in a hurry and thought it might clear with the heat turned on but it didn't. Also, it had snowed a few days before we arrived but the sidewalks and front entrance had not been shoveled so we had to carry our luggage and walk thru snow and on slippery walks. This hotel is lacking good maintenance and it shows.
AAKPT - Thank you for your review and I am so sorry that we did not meet your expectations on this trip. There is no excuse for your disappointment experience but we will do better and we would still like to be your hotel of choice when traveling to Oswego. Hope you will give us one more try when you are back in town again.
"Stay"
Clean,friendly and enjoyable! The customer service was excellent will be coming back soon for another stay! Very nice and friendly environment! The price wasn't to expensive alot of privacy excellent.
dejaha72 - Thank you for your review! We appreciate your wonderful comments and hope to see you again on your next trip!
"Newly remodeled, wonderful staff"
Due to COVID and business obligations, our brief stay turned the Best Western into our home for over 7 months. Anita and her staff have been so kind and accommodating in these stressful times. The rooms are spacious, nicely decorated and newly remodeled. Everything is always clean and neat.
"Love it"
Well let me say , i am the picky person when choosing a hotel , i am germ phobia... but soon as we walked in we was greeted & a nice conversation with front desk . My kids LOVED the pool . Our room was nice and cleaned & i wanted to make sure my kids was not around other people since they are autistic & screamers haha . It was accommodated with them where they can be themselves. We will be doing our family trips more often here ...
Thank you kent755 for your wonderful review! Hope to see you again soon!
"Summer Stay and Photoshoot in area"
I was in Plainfield area (from Cincinnati) for a weekend photoshoot and Meetup. I called the hotel at last minute, the night before and was able to make my reservation for the weekend and advised that we'd love to use the pool for underwater night shoot. Not only did they accommodate me by allowing my colleague to check in ahead of me, but when I arrived they blocked out the pool for us after we returned from our shoot and then even gave us extra Pool Towels. With all that is going on with COVID and the typical restrictions of area hotels about shooting inside/using pool... it was a relief to find a place that was so accommodating. Ohhh and they even had oatmeal and coffee for us after a long day - they are sooo AWESOME! There was still some renovating but it didn't impact our stay at all.
"Great hotel !"
Beautiful hotel and wonderful staff ! They could recall our names and were prompt and friendly! We liked that they still had a breakfast option ! They also were taking precautions due to Covid 19 ! 5/5!
Thank you very much for your review, ambere7777! We hope to see you again soon!
"Clean Rooms, helpful staff, check-in, out very quickly"
Rooms are very clean and comfortable. Very spacious with mini-fridge and microwave. Very close to restaurants and pubs and nearby shopping malls. A very nice seating area in lobby. Also, a very nice pool area for anyone who prefers. Great location! Highly recommend!!
"Great time, very accommodating"
The staff was very nice and accommodating, and the rooms were perfect. COVID safety protocols were in effect and I felt I was in a safe environment. I would recommend for anyone looking for a nice place to stay
"Very accommodating in a hectic time!"
I stayed here for my wedding and encouraged my wedding party to do so as well. Staff were very responsive and helpful throughout the room block creation through the stay at the hotel. Unfortunatly we had to move dates for our wedding and BW Oswego was accomodating and worked with us to make sure things worked out. To go along with that we had some guests need to cancel due to COVID and we had to switch guests. The new guests were able to work with the staff to get a hotel block rate even after the reservation date had expired. Overall, highly recommend staying and working with them.
"Excellent Experience!"
Truly the most comfortable sleep I've had at a hotel! Room was very clean and modern and the hotel was also conveniently located by eating establishments! Didn't use the swimming pool but seemed open and safe to those that reserved it.
"Fantastic Experience"
The staff was so friendly and helped my group get everything we needed while also keeping proper COVID safety protocols! Loved the experience, and they honestly made a great result out of what has been a difficult few months. They really take care of you!
Thank you for taking time and writing a review! Glad to hear you had a fantastic experience and we hope to see you again soon!
"Needs some cleaning"
Surprised to read the place was newly renovated. Was there in mid-Sept. and our room carpet was filthy, our couch was stained and saggy and the bathroom floor had the dirt/hair mopped into the corners instead of being picked up. Otherwise, it was your typical Holiday Inn Express. Breakfast was good given the constraints of their offerings. Staff was friendly. Room was quiet. Typical Holiday Inn Express/Hampton Inn set up where the AC/heat unit blows on the bed. Block it with the desk chair. Just disappointed in the cleanliness of the place.
Greetings, bumpkin13, We are pleased to host your stay at the Holiday Inn Express And Suites Chicago-Oswego. We strive to make each stay as pleasant and comfortable as possible. I am glad that you appreciate our AC unit's strategic location, and you are pleased with our friendly staff and quiet room. I regret to learn about the couch, the carpet, and the bathroom's upkeep missed the mark to make your stay a complete stellar. I am sorry for the lapses encountered. I have shared your comment with the hotel management, who responded with genuine concern for the impact this had on your stay. I am positive that our hotel will take the necessary actions to improve on these areas. I hope this matter will not deter you from keeping us as your dependable choice for your future travels. We'd like to continue sharing your joy of travels and make the value of your experience worth it for all the right reasons. Warmly, Jeraldine R. Case Manager IHGService
"One night stay"
The hotel was clean and the front desk attendant was helpful. I enjoyed the breakfast as I was on a cross country trek with little time for extras. The hotel was easy to find with gps, but might have been tricky without it. It was a good experience overall.
"Small rooms with bathroom sink outside the bathroom itself"
This is not the place to stay if you are traveling with your family, as we found out. Each and every room has only the tub and toilet in the bathroom. The sink sits as you enter the room in the entry hall. This is odd and gives the place an efficiency feel. The hotel has not been updated during the recent run on this at a lot of the H.I. properties. If staying here by yourself I suspect the layout is fine but with a family, not so much so. The hotel is clean and the staff was friendly which we liked, hence the average rating. The property itself would earn poor for sure.
Hello GoPackGo3535, We appreciate you choosing Holiday Inn Express for your lodging needs here in Oswego. We want exemplary experiences for our guests, and I'm sorry that didn't happen due to the layout of the room and bathroom. I've looped management of your review, and in our effort to deliver complete guest satisfaction, I trust this will be addressed. We hope this incident doesn't stop you from giving us another try in the future. Best, Dianne L. Case Manager IHGService
"Holiday Visit"
The front desk staff was very helpful and we slept like hybernating bears in our comfy room. It was very warm outside but our room was cool and very clean. The area is quiet and the hotel is conveniently located near all the services one might need.
"So Disappointed . . ."
This hotel did not live up to the Holiday Inn name/image/values! We were there for 4 nights and was very uncomfortable. We had a coffee maker that did not work and was full of black water-reported it and was told a new machine would be brought up. It was not, and the next morning I had to talk with the Manager to get a working one. Also, I reported that there were ants in our room-took photos. Manager said they would get someone right in to spray. Well when we returned hours later, immediately saw ants on the desk and to top it off, when we went to get into bed and pulled the sheets down, there were a few there! I will stop with these situations, but I would add that we would NEVER stay there again, nor recommend it to anyone. I am happy for all of those who gave this place a glowing report, but I can not believe we were the only ones with uncomfortable situations that were not taken care of.
Hi PastorBonnie, Thank you for choosing Holiday Inn Express Chicago-Oswego. We are determined to provide ease and comfort in every way and I am sorry that this would be your last. I recognize that the room amenities such as the coffee maker did not work as expected and having to worry about the ants in your room made you uneasy. I understand these marred your experience during your 4-night stay with us. I applaud you for reaching out to our hotel manager but I am concerned that you found the resolution inadequate. This feedback keeps us growing and we appreciate you providing one. Please be assured that I have shared your thoughts with the team and I'm sure they would be happy to take steps to provide a superior experience on your next stay with us. We hope to have another opportunity to better look after you on your next stay. Cheers, Tine B. Case Manager IHG Service
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Julie
Best Western Support
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Julie
Best Western Support
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Julie
Best Western Support
Jedes Best Western® Hotels & Resorts-Hotel legt seine eigene Haustierrichtlinie fest. Die entsprechenden Bedingungen finden Sie auf der Hotelseite.
Wie buche ich eine kostenlose Nacht mit meinen Best Western Rewards®-Treuepunkten?
Julie
Best Western Support
Die Anzahl der für eine kostenlose Nacht erforderlichen Punkte hängt vom gewählten Hotel ab.
Um eine kostenlose Nacht mit Ihren Best Western Rewards®-Treuepunkten zu nutzen, melden Sie sich in Ihrem Treuekonto an.
Bei der Buchung wird Ihnen, sofern das Hotel verfügbare und buchbare Zimmer anzeigt, die erforderliche Punktzahl angezeigt.
Falls Sie die gesuchte Information nicht finden, kontaktieren Sie unsere Reservierungszentrale unter 0805 08 08 58 (kostenloser Anruf von einem Festnetzanschluss in Frankreich).
Um eine kostenlose Nacht mit Ihren Best Western Rewards®-Treuepunkten zu nutzen, melden Sie sich in Ihrem Treuekonto an.
Bei der Buchung wird Ihnen, sofern das Hotel verfügbare und buchbare Zimmer anzeigt, die erforderliche Punktzahl angezeigt.
Falls Sie die gesuchte Information nicht finden, kontaktieren Sie unsere Reservierungszentrale unter 0805 08 08 58 (kostenloser Anruf von einem Festnetzanschluss in Frankreich).
Kann ich mit „Chèques-Vacances" bezahlen?
Julie
Best Western Support
Jedes Best Western® Hotels & Resorts-Hotel entscheidet frei, ob es „Chèques-Vacances" als Zahlungsmittel akzeptiert. Für weitere Informationen wenden Sie sich bitte direkt an das betreffende Hotel. Die Kontaktdaten finden Sie auf der Hotelseite oder in Ihrer Bestätigungs-E-Mail. Betriebe, die diese Gutscheine akzeptieren, können Sie auch auf der ANCV-Website finden.
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bei Best Western
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