Best Western Hotel Chicago - Downers Grove, Downers Grove

I have stayed in this hotel a number of times, but it was under a different name it used to be the Comfort Inn. I can't really say that the name change has made any real difference except the price, but it is comfortable and has all the requirements of the needs of a traveler. It has a guest laundry (but you have to be quick as there is only one machine), the room has all the usual amenities, and it's quite spacious and comfortable. the staff a very friendly and helpful. It does have an elevator and boasts a business Centre. it also does a decent breakfast which is a bonus for travelers. There is a large shopping Centre nearby and plenty of restaurants and bars nearby in walking distance,

My family and I stayed here over the weekend for a quick trip to Chicago. Our whole experience was amazing! I would definitely stay here again. It was an amazing location from all that we wanted to see and the room was clean and comfortable. I was beyond impressed with the hotel for the price we paid.

We don't usually stay at Best Western and we're pleasantly surprised! Patricia at the front desk greeted us warmly and was happy and good at her job! The hotel was clean, our bed was comfy, and it was surprisingly quiet for being so close to the highway. The outdoor pool looked nice and refreshing, and there were many restaurants and shops nearby. The only downfall was that the showerhead was super low in our room which would make it hard for a man to shower, and the parking lot is packed (restaurant next door seems to share lot). Overall great stay though! Breakfast was pretty much continental with a couple warm sandwich options. We would stay again if driving through!

I had a family emergency so I was going to miss the first day of my stay, so I called the hotel. The person on the phone allowed me to prepay and said I'd be checked in so I wouldn't lose my room. When I arrived the next day I was told that I was marked as a no-show and the hotel was sold out. Meaning I wouldn't be guaranteed my ADA, king bed room. After a few minutes I was given keys to a room that stank of water damage and had a soaking wet floor. I was relocated to another non-ADA, two double bed room after booking a king bed, ADA room. On the 3rd day of my booking, the toilet had plumbing issues that were eventually addressed but the housekeeping staff never entered my room despite me asking the front desk when I reported the plumbing issue and also left the door card requesting housekeeping. I had to leave a day early, I was so dissatisfied. I had my travel advisor email the hotel asking for some remediation and have received no response.

Gabriel Jauridez, General Manager at Best Western Chicago - Downers Grove, responded to this review
Dear thecjcolon, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

5/5 What a hidden gem! I booked a two night stay at the last minute after a horrific experience at a different nearby accommodation. The front desk GM was the friendliest, even asking about my hometown and reason for travel. I was given all details on any Covid accommodations as well as the need to request cleaning if it was desired. Breakfast area was immaculate and well stocked, coffee was out even earlier (4AM!), and hallways were spotless. Felt very safe with the level of security and staff. Hope the pool is open soon! Will be back for sure!

I liked this Best Western. It's a good middle range hotel. Not premium but not a budget place either. The room was nice and clean. It was very comfortable with the climate control as it was hot on this Chicago trip. The staff were very pleasant and there is ample parking and amenities near by. It didn't have breakfast so don't know about that but everything else was good.

Service is very good and cleanliness is also good. I would definitely recommend stay in best western. Breakfast was not excellent but it was good. I slept peacefully and the motel was at good location. Front dest staff also very good

We stayed here for 3 nights and couldn't have been happier. The hotel was clean, the staff was helpful and friendly, and the breakfast was great! The value you get for your money here is fantastic. It was also quiet and in a great location (close to the highway with lots of restaurants & shopping nearby). We will definitely be back and recommending this place to others.

Gabriel Jauridez, General Manager at Best Western Chicago - Downers Grove, responded to this review
Dear 817rebeccaj, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630-515-1500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

While staying there the wifi service went out. When I asked at the front desk I was given a phone number to call to report this issue. I do not thing that it is the responsibility of a guest to report to an outside provider that something is not working, the staff should have taken care of this. I won't recommend this location due to this.

Gabriel Jauridez, General Manager at Best Western Chicago - Downers Grove, responded to this review
Dear Danandcar01, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 630-515-1500. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

Awesome location, great service especially front desk team. Clean environment you can smell the cleanliness. Ms. Patricia is always awesome and prepared. I can't wait until the pool opens up so i can visit with my daughter.

Gabriel Jauridez, General Manager at Best Western Chicago - Downers Grove, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 630-515-1500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

Reservation was for 5 nights - stayed one night and moved to Holiday Inn Express across the street. Sign in lobby indicates they are becoming a Best Western. People were friendly, but the reason we left was the included breakfast I was paying for. At check in I was told there is no hot breakfast but I could stop at the front desk and they could give me a granola bar. Nope.

I recently chose this hotel to stay at with my son for a few days. We smelled a persistent smoke smell near the front desk and more than once someone was smoking pot in a room on our floor and the smell wafted up and down the hallway. Twice we heard people yelling or arguing out in the hall. Rough crowd... spend more money and go somewhere else. No breakfast, no pool... none of the amenities that we looked forward to were offered.

My uncle and I always stay here when we're in town. The rooms are nice, and the beds are comfy. Most hotels are loud, you can always here someone slamming the door. I've never experienced that here. They're currently under construction to convert to a Best Western, but the construction didn't bother us. The pool was closed and they only offered granola bars and juice to go for breakfast. Parking is rough, due to the restaurant in the same parking lot (valet uses the good parking spaces at the hotel). Good options on the tv, plenty of channels. The comforter had some type of stain on it (it looked like dried blood). No other complaints though.

The room and lobby were semi-recently updated. However, there were stains on the bedding, the toilet did not look secured or caulked to the ground, and the overall state of the hotel itself was not the greatest. I planned on dropping my stuff of and then going out for dinner, but after getting into the hotel I decided if I ended up leaving for dinner, I wasn't sure I'd return for the night.

Taylor Smith, Other at Best Western Chicago - Downers Grove, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We spent one night here prior to flying out of Midway Airport. Everything was great. The room was clean and comfortable. Check-in and out was quick and easy. They let us have a hour late checkout because of our flight, no hassle at all. We were pleased to have breakfast, so many places are just doing away with it. It was just muffins, cereal, and juice but it felt good that they made the effort. The hotel is located next to a freeway and a busy road so there was some road noise but it wasn't bad. We'd gladly stay here again.

Taylor Smith, Other at Best Western Chicago - Downers Grove, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!