Saga Hotel Oslo, BW Premier Collection, Oslo

The hotel was clean and calm, perfect for us with kids. One from the reception staff were especially helpful, he answered all our questions and showed us evertything we needed! All of the hotell staff were friendly, helpful and kind. Great location near the castle. We stayed at both Saga hotel Oslo and the Saga hotel apartments and the apartmens were also clean and nice snd with a good location. We would strongly recommend these hotels.

Christian Fredrik Sandberg, Daglig leder at Saga Hotel Oslo, responded to this review
Dear Inahing, Thank you so much for sharing this wonderful review with us and thank you for recommending our hotels! I am so happy to hear that you enjoyed your stay at Saga Hotels and were pleased with our wonderful staff. We look forward to seeing you, hopefully soon again and we wish you a nice summer!

+ The hotel is situated between the Kings castle and Vigelands/Frognerparken in quiet surroundings. Fairly clean room. - Fell asleep to party music, woke up to some noisy sex. There seems to be really bad sound isolation. Tried to turn on the TV, but it didn't work. Bed was very cheap and uncomfortable. I was supposed to have a double bed with a view, but it was a single bed (1,20m though) in a tiny room with a view into the narrow backyard, right on the delivery entrance and a security camera in front of the small window. Bad lighting and the small window made the room very dark. Impossible to read or write at the desk. The breakfast delivered to my room was what you usually expect on an airplane, with the cheese on the tiny sandwich already hard around the edges. I got charged 150NOK more than the booking price, without any explanation. Toilet and sink are very close, water temperature in the shower varies. Room temperature more on the chilly side (and I'm from arctic Norway). Sadly the worst hotel experience I've had so far, and I travel a lot.

Christian Fredr... S, Daglig leder at Saga Hotel Oslo, responded to this review
Dear Bernd_Luff Thank you for taking the time to share your feedback with us! I would first like to personally apologize for your less than perfect experience with us. We appreciate your honest opinion and are we are deeply sorry to hear that this is how you experienced our hotel. We can assure you that this is not usually how our guests experience our hotel. Regarding room type: I see that you have booked a Single room, if you would have been interested in changing your room to a double room with double bed and view towards the street you could have contacted our reception for a upgrade. Our reception is open 24/7 and are always there to assist you with any matters you may have. Breakfast: Our breakfast offer is unfortunately different than our usual breakfast buffet due the situation we are in. We are already offering a new breakfast menu this week. Extra charge: Upon check- in we take an authorization for a deposit as guarantee. Our reception is always supposed to inform about this, I apologize if they did not inform you this time. The deposit was released the day you checked out. With all this said we hope you give us another opportunity to try one our other room categories and our new breakfast offer. If your travels bring you back to the Oslo, please do not hesitate to contact us directly for booking. I wish a nice day and wonderful summer! Take care.

stayed in a hostel type room, was great ,clean bed clean shower with power points next to the bed etc , close to town centre , friendly staff and good value for money , trip advisor making me do the 200 character thing again

Nice and clean hotel in a really nice part of town. Coffee shops and restaurants nearby. I could easily stroll to a nice tapas bar just 5 minutes away. Shops were also just around the corner and communication by public transport made my business trip super efficient. A big minus for me that the breakfast was served from 07:00 as I usually try to maximize my workdays while traveling in business.

Christian Fredr... S, Daglig leder at Saga Hotel Oslo, responded to this review
Hello J0akimhanss0n, thank you for your feedback! We are happy that you've enjoyed your stay with us and that you are pleased with where we are situated. We wish you would have told us about your early schedule as we do of course offer an early bird breakfast that you can take with you on the fly or enjoy in our lounge area. Have a great day and welcome back!

Welcoming staff interested about your stay. The hotel is beautiful. Stunning. So well designed - everything - it's really one of the most beautiful hotels I've been to. All staff were polite, helpful, attentive and friendly.

Christian Fredr... S, Daglig leder at Saga Hotel Oslo, responded to this review
Hi annarsteen281291, Thank you for your kind review! We are very happy to hear your kind words about our staff and our hotel, it means a lot to us. We hope you stay with us again next time you visit Oslo. Welcome back! Best regards