Best Western Hotel Southwest Little Rock, Little Rock

Awesome staff very nice also made accommodations for my disabled daughter so she didn't have to walk so far to a room so they put us up by the front desk so she didn't have to walk so far they treated us like family I would recommend them to anyone

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you so much for your kind words! We are thrilled to hear that our staff made your stay special and we were able to provide accommodations for your daughter. We strive to make everyone feel like family and are very glad to hear that you enjoyed your stay. We would be delighted to welcome you back anytime! Sincerely, Hotel Manager

The location was perfect just off the highway. The room was very clean and comfortable. And the breakfast service was really nice. The front desk clerk was very accommodating and helpful in recommending where I could get dinner and another other service I might need for the night

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Bibikhanam, It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciating the staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests even better. We look forward to welcoming you again soon. Best Regards, Hotel Manager.

This hotel has been redone. Still needs some work but clean and a friendly staff. Breakfast is good but come early so it's all hot. Beds are good, frig and microwave supplied and that makes it nice for a stay

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Unfortunately breakfast was the most disappointing thing of all. All the food was there and looked very delicious and presentation and arrangement but it was not thoroughly cooked including the egg stuff sausage the biscuits everything was cold or still frozen on bottom

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. We will definitely address your concerns about the breakfast. Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time. Looking forward to welcoming you again. Sincerely, Hotel Manager.

Per my Google review, the facility is in need of repairs and all shower curtains should be washed. Food was barely consumable. Staff was friendly and bed was comfortable. If you simply wand a place to sleep it is ok

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Guest, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.

The room service did accidentally walk into our room , but it was an accident with the misreading of the room numbers. Everyone is suck darlings it warms my heart. I didn't try the food but heard that it was fantastic.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear symfonigreen13, Thank you for your kind words - we're so glad to have made your stay a comfortable one! We're sorry for the mix-up with the room numbers and are glad that it was all sorted out quickly. We enjoy serving guests and hope you will return frequently in the coming months and years. We look forward to serving you again. Sincerely, Hotel Manager

Best sleep I've ever had! Hotel staff is very welcoming and accommodating! They absolutely go above and beyond for each and every guest that I've seen them interact with! Breakfast is great! Just ask for Jessie or Jenny or any of the Staff Members.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Arthur, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation of Jenny and Jessie. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager

Horrible experience all together. Neighborhood was horrible. Sirens and noises all night. Room smelled of smoke and mildew. Bathrooms were filthy, toilet wobbled, and drains wouldn't drain. Bedding was full of cigarette burns.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Andrea, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again. Sincerely, Hotel Manager

Very friendly, helpful welcoming staff, especially the Manager Mr. Patel!! My husband and I are both handicapped and he had someone load the luggage in our car - it was so thoughtful and greatly appreciated! The motel was clean & comfortable and a good value for the reasonable rate.

Not a great area of the city. Room was dirty. We were disappointed as we felt we couldn't leave the room to go for dinner. We stayed in instead of having the opportunity to explore the city a bit. Bathroom has hair on the floor. We would never stay there again.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.

Facts are you get what you pay for. This hotel is not the most expensive hotel in the area. Please don't expect a 5 star treatment. But if you are looking for a convenient clean hotel, with a great breakfast provided with friendly hosts upon check-in and out as well as serving the breakfast buffet this is your spot.. Newly renovated.... Fitness center included. It is the best bang for the buck by far. The night (Gabby) and morning host (Rada) never let a smile leave from thier face. Just an overall warm and inviting environment. Please let me reiterate again that this establishment is CLEAN!!!! I had a great stay.... Would happily recommend to others and I will be back when I'm in town.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am delighted to note that you had a nice experience. We will take your comments for future improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again. Sincerely, Hotel Manager

Excellent hotel. Everything worked. Everything was clean. Exceeded all expectations. Breakfast was just the perfect size. Had options that everyone could enjoy. Room very quiet, even though you could see the interstate from the window.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Guest, I appreciate your kind words regarding your stay at our hotel. Our team is really delighted with your comments. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

We did an overnight here on our way to visit family. It had banners saying they were open so I thought they were new, but reception said that it had been acquired by Best Western about 1.5 years ago and had previously been at least one other motel chain. It was clean, no bugs (roaches or bed bugs), staff were attentive. Did not hear highway noise. Breakfast was better than most places. There was scrambled eggs, sausage patties, biscuits and gravy, pancakes plus bread products, cereal, fresh fruit, yogurt and of couse coffee and juices. Had we'd gone to a restaurant we probably would have paid $10 each for the breakfast so I consider the price of the accommodation with breakfast was an excellent value. We went to dinner downtown Little Rock which was easy access and about 20 minutes. I'd recommend this place to others. It is not the Hilton but you are paying almost 1/2 of what you'd pay for the Hilton.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Julie, Thank you for the stay and the positive feedback. I am pleased to note that you had a satisfactory stay. It is encouraging to see your appreciation for the hotel and staff. Guest satisfaction is our primary focus and driving force. Looking forward to welcoming you back soon. Sincerely, Hotel Manager.

We were very pleasantly surprised at how nice this motel was! Everything was squeaky clean and everyone was very nice and helpful. The furnishings and bedding were all new-looking, and the toiletries included conditioner, lotion and mouthwash - which is not always the case with lower priced places.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Joanne, I am very pleased to see your positive comments about your stay. Nice to note the appreciation for the amenities and staff hospitality. We are privileged to have guests like you. Please come back again and have another fantastic stay. Sincerely, Hotel Manager.

Why do I hate to give it a good review? Because now everyone will find this little gem. Don't get me wrong, there is nothing special about this place unless you like a great price for a good place. The entire staff is helpful and polite which is rare now a days, the rooms are clean, the fitness room and breakfast are found in hotel chains costing twice what this place costs. I stay in a lot of hotels and for the price, this place is one of the best. No stay somewhere else so I can keep getting my rooms.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Daniel, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

From start to finish EVERYTHING was perfect! I've never experienced such amazing customer service like I've experienced here! Jay and Ms Gabby (sorry if i spelled it wrong) was heaven sent! I wish it was a ten start rating because this hotel deserves it!!! the cleanliness of the lobby, hallways,and our room was amazing! the king size bed was super comfy along with the rest of the room! and I can't leave out that good ole hot breakfast I was the first one in line my stay here every morning lol….amazing!!!!

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, I am absolutely delighted to see that our hotel and team was able to provide you a pleasant safe stay and ultimately lasting positive impression. It is nice to know that that you appreciate our breakfast, room, bed and friendly team. I hope to have the pleasure of welcoming you back personally in the not too distant future and remain entirely at your disposal should you ever require any assistance at all with the making of future bookings. Sincerely, Hotel Manager.

I had a pleasant stay at this location with best western in Little Rock. Rooms were clean, very quiet. The front desk workers were extremely pleasant. Location was great for many foods places close by when i needed food. Guest services were always right on time when i needed fresh towels. 100 percent recommended this place to anyone that visits

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I am very happy to see that you liked the room, cleanliness and location. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.

The hotel is located right off the highway 30. The receptionists were friendly and we had a smooth check in and check out. The rooms were very clean with enough towels, toiletries and fresh sheets. The AC worked great. There were fridge, coffee maker and microwave in the room. Ice machine, laundry and fitness centre available as well.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Shambhavi, I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission. We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager.

I love the customer service. And I love the staff. HOUSEKEEPING IS THE BEST. I like the place so much, I gained employment. I would advise anyone who comes to visit the Little Rock area that they spend their time at Best Western on Mitchell drive thank you

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Willie, It's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back. Happy Travels, Hotel Manager

This hotel was very nice. The staff was very nice and friendly. For the most part it was quiet. Very clean, the room smelled nice. Comfortable bed. The lighting was good. They have an outdoor pool. They offer laundry facilities for guests. They also have good, strong WiFi. The breakfast was very good, one of the e best we've had lately. I recommend this place.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Kathy, Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back. Warm Regards, Hotel Manager

Front desk was exceptionally friendly, Gabby and Jessy are the best!! Housekeeping does a tremendous job! The housemen(Cam ,D ) are always on the move doing something to better everyone else's stay!! Management is very respectful and understanding of any issues that may come ( I haven't had any this far and I've been here since November by way of an unfortunate and unforeseen accident within my house). Breakfast is always fresh and timely, and they always have hot coffee! I will stay there every time I need a quick and peaceful getaway!

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Tyronev, It was a pleasure having you stay at our property recently. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you back soon! Sincerely, Hotel Manager

It is a new facility and it shows. Great room, everything worked as it should. Super staff, very helpful. Best breakfast I had on this trip. Hot foods were hot, Cold foods were cold. Not something you see at every buffet.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager

Very clean hotel quiet. The beds were comfortable plenty of towels in the bathroom. Staff were very friendly.. We did not utilize the breakfast accommodations but they were available. There's also free Wi-Fi at the hotel.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Rebecca, It was a pleasure having you stay at our property recently. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you back soon! Sincerely, Hotel Manager

This hotel is small but definitely family friendly! The hotel staff goes beyond the normal to make you feel comfortable, and give you the best rates, their friendly and care about your visit! Don't miss out! Every time I come too Ark this location is one I will always have on as a top option! They have good rates, friendly staff, Clean rooms, and they have comfortable beds, it doesn't feel like your sleeping on bricks! Lol!

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Jennifer, Thank you for your recent stay at our property. It is great to hear that your stay with us was satisfactory. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

Our stay was excellent. Beds were comfy. Rooms were clean. Breakfast was good. Quiet evening. I had read previous reviews and someone complained about a repair truck parked there. This was not a problem. In the morning when we checked out there were several work/repair vehicles there but these men were also guests of this hotel. Everyone was respectful and mannerly. I will stay here again!! Recommended!!!

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Samuraijean, Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager.

All of the staff were very friendly. The breakfast was good. The heater was broken and it was cold in my room. I waited all day and it was never fixed. I was offered a discount but I don't know if I got one. I got two extra blankets and that was helpful. there is a 2 foot deep hole, maybe three! It's right off the sidewalk in the back and filled with water. This is very dangerous. This was the noisiest hotel I have been in in the last year or honestly that I can remember. I literally heard door slamming 75 times in an hour! It was bad. The pillows smelled bad. The floor felt grimy on my bare feet. The breakfast was good and I really liked the pictures in the room. I hate to leave a two star review because the people were also nice, but I would not return.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Guest, Thanks for your stay and sharing your experience. I appreciate your feedback and telling us the positive and negative aspects of the stay. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

Pros are that we had a clean room, check in was easy and quick and the hotel had an updated interior. The hotel allowed our dog to stay and we were stopping in on our way west on route 40. Close to several fast food chains. We did not use the gym or other amenities. Left at 5:15 am so did not get the breakfast. Cons are that it's a good 15 minutes into Little Rock on the highway, small room and close enough to the highway to hear the background noise. It was not bad but if you are a light sleeper, it could be problem. Also, this is minor, but nowhere to hang your wet towels.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

Amazing ,loving ,caring staff and cleanest rooms in town. Also their breakfast is fantastic! they make you feel right at home, and as if u family, everything/everyone is wonderful here. I wouldn't want to stay anywhere else but at Best Western in Southwest Little Rock,Arkansas.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for the wonderful review. We are delighted that you liked everything about our hotel. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. You can get a great experience when you give us your stay again. Sincerely, Hotel Manager.

Easy access from the highway. Close to amenities, gas, and stores. Friendly, convenient hotel. Friendly front desk staff. Would stay here again when doing road trips. Would recommend to other travelers.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for sharing your experience. We are pleased to learn you liked the friendly staff service, the location, and the amenities. Our goal is to provide an experience worth repeating for every guest, every time. Thanks for recommending us and we look forward to welcoming you back soon. Sincerely, Hotel Manager.

Thank you Tonya and Jay for assisting me with my stay after my doctor appointment. The room was clean staff was so helpful. I was able to rest with no distractions. Thank you again. I will be back to stay.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Tanya and Jay. Look forward to your next visit! Sincerely, Hotel Manager.

The Best Western on Geyers Springs in Little Rock, Arkansas is a very Good place to get away after a strenuous work week. The Amenities are excellent and the staff very friendly and inviting. One of the Best places to stay in Little Rock.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. We are very touched and inspired by your feedback. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.

I was very impressed by this hotel. Clean upon entering. The room was very clean as well. Very cozy and comfortable stay having to be away from home. Will definitely stay again if my travels take me back there.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Hello Guest, Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments.Guest satisfaction is a special reward for our team. We are privileged to have guests like you.Please do visit us again. Sincerely, Hotel Manager

I travel for work and have been at this hotel for a month and a half. When I say they do it right they really do. The rooms and common areas are very clean, and they clean your rooms a couple days a week not that whole once every 1 to 2 weeks. They come by every day to every other day the clean your room. The have a real continental breakfast. You get eggs, sausage, bacon, waffles sausage gravely and all the fruits breads and cereals. They have a nice weight room that is clean and has up to date equipment. The staff is very accommodating and friendly. I would definitely use this hotel if I'm in the area and recommend it to anyone traveling to the area. One other thing there are a lot of restaurants in the area and it is right off the exit so it is really convenient.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am delighted to note that you had a nice experience. We will take your comments for future improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again. Sincerely, Hotel Manager

This hotel was very friendly and very accommodating. They provided everything we needed and more. Very on top of your needs. In a good location within short driving to near by stores and activities. Would definitely stay here again!

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Gerry, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager

After a long day of travel to end up here was a big misfortune. The room was dirty, stained linens, bugs everywhere, mattresses were GOD awful, the room smelled like wet dogs and the list goes on. We could not get comfortable no matter what. I would suggest you run from this hotel. I usually do not like to give bad reviews but this was ridiculous. On top of it all, the guest clerk did not have a mask on and was sniffling and coughing constantly. Every time I would walk by, she would be coughing. The PITS! And a very sketchy neighborhood.

Hotel Manager, Owner at Best Western South West Little Rock, responded to this review
Dear Lucia, I absolutely regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

Room was full of ants. Moldy bathroom. Weird people hanging around lobby and outside hotel. Very unsafe feeling here. Was not refunded for stay and ant issue was not taken care of. Breakfast was only good part

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
We apologize for inconvenience that you endured during your stay. We have called the pest control to make sure the ant problem is taken care of. We will talk to our housekeeping staff to ensure all the bathrooms are clear of mold. Again, we apologize for the inconvenience that was caused during your stay. We hope you give us another chance in the future.

Wrote this on Google and it definitely belongs here too. Made an account with TripAdvisor just to share my wife's and I pleasent experience at this Best Western. Let me start by saying that my wife and I evacuated to Little Rock last minute with no reservations anywhere. This was the literally the first hotel hotel we called and Mann we landed a gem. The owner, manager, housekeeping, and the front desk lady was Soo comforting and welcoming. Everyone I just mentioned works their butt off to absolutely make sure they will help you in anyway shape or form. Not going to go in detail how they helped my wife and I but they truly take care of their customers. Breakfast was delicious. Biscuits and gravy with some apple juice really hit the spot every morning. The room was really clean! Bathrooms were clean and seemed to be freshly remodeled. The bed was comfortable and housekeeping did an absolute fantastic job making up the room everyday. Kept it smelling fresh and new. Also, the air conditioning was absolutely on point and kept the room cool during 90 degree days I'm honestly shocked to see other reviews on here saying they had a bad experience... Just doesn't make any sense after the last week I had there. Would recommend this hotel to all my friends and family. 10 out of 10. Wish I would of taken a couple of pics in the room!

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
Thank you for your positive feedback. We will share your positive review with our staff as well. We look forward to seeing you in the future!

Hotel was nice but elevator was broke had to use stairs and receptionist had really bad cough and sniffles with no mask plug didn't work in bathroom but smelt very clean when first entering front staff was friendly but waffle iron wasn't working correctly

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
We apologize for the elevator not working during your stay. We will re inform our staff regarding our mask policy as we take our guest safety very seriously. We hope you will give us another chance. We appreciate your feedback as we continue to make improvements to our property.

Terrible its not even the word to describe the situation that i had to deal with with the young lady that work there. After she already knows me and my husband Because we been staying at this location for about almost 3 weeks straight already we from miami one day we got to the hotel around 7 am to get a room again and she had a horrible attitude and start telling us that she couldn't rent us until 3 pm and that she was not going to take my payment when she always rent everyone no matter the time, she refuses to check me in at all knowing that it was going to be 105 degrees outside. Im pregnant and she knew it and she just didn't care, so we had to wait until they change the shift so the manager check us in.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
We apologize for the inconvenience that was caused during your stay. Our check-in time is 3:00 p.m. local standard time but we do make exceptions for our guest. We will definitely inform our staff about the exceptions that we make depending on availability of the rooms and room types. We appreciate your feedback; we hope you will give us another chance.

This is my original email to the general manager ..The reason of my email is to express to you how dissatisfied i am with your hotel . after staying there for 3 nights in room 216 we were in shock of the conditions of your hotel dirty and in real bad shape with multiple violations from ADA to OSHA violations i couldn't believe that you are allowed to operate a hotel in these conditions i included pics for you to see .when i booked this room i specifically request accommodations for a disabled person wheelchair bound witch were not met including that when i arrived to the hotel i told the male clerk that check me in that i have a person with disabilities to please give me a room with plenty of room to navigate with his chair if no handicap accessible room was available the clerk assured me that my room will have plenty of room for my son didn't. as you can see in the pics couldn't even turn his chair around needer taking him in the bathroom .also the front door safety Loock doesn't work have to block the door with my son wheelchair to have some sense (have video of the mal function of this lock) of safety at bed time the toilet tank lid didn't fit in between the wash cabinet and the toilet this and many OSHA violations and ADA also the pool is a disaster brown water not in compliance we were never told that the pool was on this bad shape as shown in the pics this is completely unacceptable i want 100%my money to be refunded .i hope this can be resolved without the need for me to go to social media and other means... thank you Felix Rosa

This is the most nastiest best western ever they should not be open for business period the elevators was nasty the pool was nasty the rooms where nasty. House keepers on drugs manager poor service period there is no manager on duty at night. I was almost moved to 6 nasty rooms no one in the hotel complained on the hotel internet wasn't working properly and overall I would never stay here again. Forget that never at a best western again never experienced service like this before couldn't get a refund didn't have anywhere to go and I have a little baby very pissed about the quality of my stay period.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
We apologize for the inconvenience that was caused during your stay. Please email us at bestwesterni30lr@gmail.com with your stay information so we can investigate further. We appreciate your feedback as we make improvements on better serving you in the future and others as well.

After a long day of driving across the state, this hotel was worth the stay! I can tell this hotel has been newly remodeled and a very clean environment also staff was very friendly and helpful! The rooms were very nice and clean! Glad I stayed! Thank you Best Western South West Little Rock for giving me a great experience at this hotel!!

Stayed overnight here after 7 hour drive from Nashville! Hubby and I were exhausted to the point of slurring our words at check-in and just prayed for a clean bed to rest our weary heads... We were grateful for the cleanliness and disinfection protocols. The hot breakfast was especially welcome after plain "grab & go" at other places post(?) pandemic... This establishment met our needs, but hubby and I aren't high fallootin' people. If you're a high fallootin or high maintenance type, head to the Omni Hotel or some other 5,6, or 7 star hotel. Thanks Best Western in Southwest Little Rock!!

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
On behalf of our entire team thank you for selecting our hotel for your stay. I am glad to know your overall experience was great. We look forward to having you stay with us again.

The room was gross and hadn't been cleaned, there was hair all in the bathtub and on the toilet. Smelled so bad, it's okay if you want to go to a hotel that smells like weed but this definitely isnt a hotel to bring your kids.

I had earned two BW gift cards but was only allowed to use one for this stay per the general manager's rule. I was not recognized as a diamond member at check in. Mask required sign up but staff not wearing masks all the time. Elevator not working properly. The breakfast buffet was open but just average. Pool closed and empty with pool gate propped open. Overall the hotel offers a decent clean room at a fair price right off the interstate; however, when we return to the area we will look for other hotels.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
Hello SonicDave, We apologize for the inconvenience that was caused during your stay. We will take your feedback and make improvements. I apologize about our staff not wearing mask as we are adjusting our mask policies to accommodate everyone. We hope you will give us another chance in the future as we make improvements to our property.

I spent 20 years traveling for work so I have some context for this review. The hotel is in a busy and downscale area, the lobby furniture was dirty and the bathroom was a mess, as in a horrible renovation that was sloppy and made the toilet difficult to flush. BWs are very inconsistent. Would not recommend this place. Gave it a two because I've seen worse.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
We apologize for the inconvenience that you endured during your stay. Would you be able to email me your stay information so I could look into what was going on during your stay. We appreciate your feedback as this is the way to improve our property. Thank you for your feedback and we look forward to hearing back from you.

I don't stay at Best Western properties often. But I will be staying more after my stay here. The room was really clean. The staff was very accomodating, considerate and helpful. I can see the pride they have in the hotel.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
On behalf of our entire team, thank you for selecting our hotel for your stay. Your satisfaction is important to us. I am glad to know that everything went well with your stay and look forward to you staying with us again.

I stopped here for the night while driving through. I will often choose to stay at Best Westerns because I find they are clean, friendly, pet friendly and economical. They had a current "remodel" but when I arrived the ceiling in the lobby was leaking, only 1 of their elevators was operational but it was unfinished and the floor was sticky. It also sounded/felt like it was going to break down when you were on it. The stairs were not even an option to get to/from your room in this building. They had recently put in new carpet but it made it so the door did not open or shut easily. The room was not clean and the building overall was musty and sticky. When I went to leave in the morning at 6 am there were people wandering around inside that did not seem to be guests of the hotel and followed me onto the elevator then blocked the door so it did not lock. This is not the fault of the hotel and I choose it because it was so close to the highway but for anyone that is a light sleeper there is alot of noise from highway traffic in the room.

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
Hi 493michellac, We apologize for the inconvenience that you endured during your stay. Would you be able to email me your stay information so I could look into what was going on during your stay? We appreciate your feedback as this way we can improve our property. We look forward to hearing back from you. Thank you, Radha P. Manager

It has been a while since I have stayed at a Best Western property due to some problems in the past. Unfortunately with the terrible weather this past weekend there was not much of a choice. I am very glad that I did. The property has been very newly remodeled and is clean and very appealing. There was an issue with the heating/cooling unit in the room on Saturday evening. First thing Sunday morning the General Manager (whose name I believe was Jay) came to the room to look at it. He took the entire unit apart, replaced the control board and then it worked like a charm. Turns out that all of the heating/cooling units are brand new and there are a couple of issues with them. He had already contacted the manufacturer and they had already sent new boards to replace the improperly working ones. Not only was he extremely friendly, knowledgeable and quite obviously dedicated to ensuring that his guests are happy but the speed with which the problem was handled was quite appreciated. In these days of Covid it is nearly impossible to find any location which offers a hot breakfast (if any) for the guest anymore (as well as other services being suspended). Yet you are still charged the same rates. It was a very welcoming surprise to actually have the availability of a fresh HOT breakfast in the mornings! My thoughts are if you are paying for something then it should be available for you. Overall this location left me feeling like I was an actual guest in someones home. Not simply a customer. Thank you!

BestWestern Inn, Owner at Best Western South West Little Rock, responded to this review
On behalf of our entire team, thank you for choosing our hotel for your stay. We are glad your overall experience was great. Please come back in the future to visit us again.

The desk clerk was not friendly, and acted like it was a bother to check us in. Our room was in need of repair, deep cleaning, and updating. Breakfast was a banana, plastic wrapped pastry, and a bottled water. We weren't offered juice, milk, or cereal.

Great room comfortable beds. I would definetly recommend this hotel to any persons that might be in this area. Not to mention the reasonable prices. Great setup in the rooms. The bathroom was very clean.

I was doing work for them as they were renovating the hotel but I cannot get paid for whatever reason. I had been trying to get paid for the last week and have been getting the run around. I have a family to support and I can't do that because a millionaire doesn't want to pay me a $150 that's sad

We we're in Little Rock visiting family I didn't want to drive any further and Quality Inn was one of two choices Two stars because the beds were comfortable and clean This place has roaches so bad I killed six while there I would have asked for a refund but I was to tired to bother with it My mother works for Choice Hotels so we use them a lot and I've never seen anything like this before

Moving from Atlanta to Seattle on a budget this Quality Inn was on the way and how do surprise compared everybody else. In early August it was under construction so it was kind of a mess but still the prices seem reasonable for what we're getting

We stayed here for 2 nights. Price was very reasonable. Room was good but there is a bit problem with the shower. No hot water and the water came out very weakly. Breakfast was great at this price !!!!