Best Western Hotel Green Oak Inn & Suites, La Vernia

Discount should be offered if you plan to book rooms with no running water. Facemasks should be informed not only with signs. Too many guests, and receptionist not wearing them. It is mandated by our state. Please follow those rules. Room was clean. And do was hotel throughout

Best Western Green Oak Inn - La Vernia TX, Owner at Best Western Green Oaks Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 830-253-1204. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Front Desk Manager Best Western Green Oak Inn & Suites

No one in the hotel word masks and there was not a mask mandate. Hotel was not safe from COVID. TV went out. Breakfast was limited. Would not recommend this hotel while the pandemic is still here. The staff is friendly.

Best Western Green Oak Inn - La Vernia TX, Owner at Best Western Green Oaks Inn, responded to this review
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Hotel Management

My kids and I live with relatives so decided to rent a couple nights to enjoy w/ just us and it was amazing!!! No disturbing sounds from other guest, plenty of clean warm blankets, and a nice clean bathtub.

This hotel is fairly new so it is very clean and up to date. The staff was very friendly and accommodating for any needs that we had while staying there. There is plenty of food options (fast food) right next to the hotel for convenience.

Best Western Green Oak Inn - La Vernia TX, Owner at Best Western Green Oaks Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 830-253-1204. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Front Desk Manager Best Western Green Oak Inn & Suites

Had a wonderful stay with 3 rooms for my family. Staff was very accommodating as we needed to get in early and dress for a family wedding. Everyone we ran into asked if we needed anything...great customer service. Rooms were clean and had everything we needed. If you are in the area, I would highly recommend this hotel.

Best Western Green Oak Inn - La Vernia TX, Owner at Best Western Green Oaks Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 830-253-1204. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Front Desk Manager Best Western Green Oak Inn & Suites

Brand new, great Large rooms especially the suites. Complete breakfast till 10am every day which is really nice. Convenient to grocery store, taco bell and other fast Foods and gas station. Easy to find . Staff was very friendly. Pool, gym, business center, small xtra store

HotelinLavernia, Front Office Manager at Best Western Green Oaks Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 830-253-1204. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Front Desk Manager Best Western Green Oak Inn & Suites

For this being the only hotel in this quaint town, we expected better quality. We stayed in a king size room that lacked design/decor and had obvious poor construction in the bathroom and entryway of room. Both bathroom door and closet door were very difficult to close, had to shove my shoulders into them. Paint was still on bathroom floor and cheaply constructed baseboards lacked finesse. Being a brand new hotel, the bed was not comfortable and our room was not cleaned for the 2 nights we stayed. We didnt have breakfast so we cant comment on the quality. For the discounted price of 75 per night, we should have just stayed in San Antonio and just traveled into LaVernia for the new year. Sorely Disappointed. -LaVerniaRaisedGirl

HotelinLavernia, Front Office Manager at Best Western Green Oaks Inn, responded to this review
Dear Guest, Let me thank you for your time and give us your honest feedback. Sorry to hear that we didn't meet your expectation so please accept my sincere apology. please consider us again for future stay and give us chance to rectify ourselves. Again, we are deeply apologize. Sincerely Management Best Western - La Vernia TX

Bed was so comfortable we slept through breakfast offering. Staff offered wake=up but we preferred sleep-in rather than breakfast, which we seldom partake. Coffee Maker made our morning. Pre=arrival, on arrival checks to insure our requests were met as we requested an accessible room. Could have been NO better communications, hospitality or amenities.

HotelinLavernia, Front Office Manager at Best Western Green Oaks Inn, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-253-1204. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

I elected to stay in La Vernia for lodging although my family business was in San Antonio. The hotel was extremely clean and quiet. The breakfast was good and offered a good choice of options. My only negative experience was with one of the receptionists who was not only unpleasant to deal with but managed to create errors in the billing that took some time to rectify at checkout.

Best Western G, Front Office Manager at Best Western Green Oaks Inn, responded to this review
Dear Lynns, Thank you for your valuable time to give your honest feedback and experience sharing online regarding your recent stay at our hotel. As per your input, we will train our staff more and make then more knowledgeable. we appreciate your input. Please give us chance again to serve your hospitality needs when you come back to La Vernia area. Thank you again J

We needed a place to stay for our Granson's wedding. My daughter reserved a block of rooms. We stayed for two nights and our experience was excellent. The room was spacious, the hotel was very clean, the service was excellent and the breakfast was outstanding.