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Vorteilscode

Best Western Plus Hotel Hopewell Inn, Hopewell

4.5/5  - basé sur 263 notations.
3950 Courthouse Road, 23860-5600, Hopewell, United States - Karte ansehen
Best Western Plus Hopewell Inn - Außenansicht Das Best Western Plus Hopewell Inn ist ideal in Hopewell Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Genießen Sie all die Annehmlichkeiten unseres Best Western Plus. Wir befinden uns in Hopewell und in der Nähe von Fort Lee. Unser Haus ist zentral gelegen und befindet sich in der Nähe vieler örtlicher Sehenswürdigkeiten und Unternehmensstandorte. Dazu gehören das Petersburg National Battlefield, die historische Shirley Plantation, der Pamplin Historical Park und die Virginia State University. Zum internationalen Flughafen von Richmond sind es nur 32 km. Unser Hotel verfügt über eine gute Anbindung an die Interstate 295 und die Interstate 95. Hopewell liegt auf einer Fläche von 28 Quadratkilometern, auf drei Seiten begrenzt durch den Appomattox River und den James River. Besucher können einen erholsamen Tag auf einem der vier Golfplätze der Region verbringen oder einen der Fußwege am James River entlangschlendern. Shopping-Begeisterte finden zahlreiche Spezialitätengeschäfte in der Southpark Mall. Mehrere Restaurants und Cocktailbars sind nur einen kurzen Fußweg entfernt. Wir bieten ein kostenloses komplettes Frühstück, einen Swimmingpool (im Freien), ein Fitnessstudio, ein Business Center, einen Waschsalon für Gäste, einen 24-Stunden-Kaffeeservice sowie kostenlosen High-Speed-Internetzugang (drahtlos und über Dataports) im gesamten Hotel. Jedes Zimmer ist mit Mikrowelle, Kühlschrank, Ein-Tassen-Kaffeemaschine und 42"-Flachbildfernseher ausgestattet. Buchen Sie bei uns im Best Western Plus Hopewell Inn. Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Hopewell Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2017
Gebildet aus de 263 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
141
Sehr gut
85
Befriedigend
24
Mangelhaft
8
Ungenügend
5
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
13
Alleinreisende Alleinreisende
19
Familie Familie
108
Geschäftlich Geschäftlich
22
Geschäfts-<br>reisende Geschäfts-
reisende
35
Geschäftsleute Geschäftsleute
24
Geschäftsreisende Geschäftsreisende
27
Paare Paare
87
Reisen mit Freunden Reisen mit Freunden
9
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"virginia traveler"

4
30/10/2018

very nice property, clean neat and enjoyable. Stopped at this location on my way down to Myrtle Beach and was pleasantly surprised. All amenities were operational, classy room décor more so than the typical best western. with Maria staffing the front desk, this should be best western double plus hotel. Don't miss this best western gem when traveling I-95 near Richmond

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
SpringValleySid, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Hopewell Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We welcome you to visit our hotel again in the near future. Have a great day!

"Vacation "

5
08/10/2018

This is our second time to stay at this hotel. The first time we spent three nights and this time we stayed one night. Rooms are excellent, clean, comfortable. Staff is friendly and helpful. I would recommend this Best Western if you are in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear texgirl38, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We appreciate your loyalty and we are looking forward to your next visit! Kind regards, General manager of Best Western Plus Hopewell Inn Hotel

"Quick stop on way to North Carolina "

4
07/10/2018

The hotel was clean and checkin was easy. Our room smelled musty and the sheets felt humid. Breakfast was ok as good as can be expected for free. I would suggest a dehumidifier in rm 208. Checking out was a breeze. Plenty of parking on site.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear susynj, I am so sorry that you smelled of mold in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. Kind regards, General manager of Best Western Plus Hopewell Inn Hotel

"Great stay...latest fine experience at Best Western."

5
06/10/2018

Stayed at Best Western hotels three time over the past few months. Short stays all, but all very nice. Friendly and helpful staff here at Hopewell, along with immaculate facilities. Enjoyable visit. A-OK.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
jjcicalaphd, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Hopewell Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Kind regards General manager of Best Western Plus Hopewell Inn Hotel

"Clean Hotel, Likes to Charge for Services Not Rendered"

2
02/10/2018

Stayed there this past weekend; hotel isn't much to look at from the outside but it's clean and the staff are friendly. I accidentally booked it for two nights and checked out early and when I tried to get refund for the unused night, I was informed that there would be no refund. The only reason I gave it two stars is because it was inarguably clean and the staff were friendly; charging folks for a night they didn't even stay is unsat as can be.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
358no, Thank you so much for bringing this matter to our attention. I am so sorry to hear about the difficulties that you experienced for your refund request which didn't grant, The standard procedure in such cases is to confer with management regarding what can be done to resolve the error, as our staff is not authorized to make decisions which conflict with policy. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

"Our Family Get Together"

5
27/09/2018

Our stay at this hotel was very nice. We stay here whenever we come to this area. Normally at least once a year. We have been coming here for quite a few years & always stay here. The staff is always friendly & helpful. All of my out of town family stay here. We usually occupy 4 or 5 rooms. The hotel is well kept.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
gator60, Thank you for your kind comments and 5 star rating of Best Western Plus Hopewell Inn ! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We love having families around and I hope you come back to spend another wonderful time with us.

"En route stop over"

5
21/08/2018

The hotel is just off the highway and easy to access. The room was amazing with a kitchenette and a wonderfully comfortable bed. There is a small pool to cool off on a hot day. The breakfast was good and hot for the road ahead. Great value for a super room to rest when you're on the road.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
colina982, Thank you so much for your kind remarks to our breakfast and leisure facilities of Best Western Plus Hopewell Inn . We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Better than others for the price"

5
13/08/2018

I look for a clean, updated, hotel with good free breakfast, basic amenities, and I try to stay right around 100.00 The last two trips I just took to two different states, I ended up in Best Western Hotels because my extensive reading of reviews showed them to be the cleanest and best rated for the price right around 100.00 range in the area where I wanted to travel.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
We are so pleased to read your five star review of our hotel jewlsteneva ! We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Nice place great staff!!"

5
27/07/2018

The staff here are great especially Maria. She helped us secure a room even though we made a reservation for the wrong day. We just drove 350 miles and when we arrived we realized we reserved the wrong day and she bent over backwards to get us in a room for the same rate we booked all with a smile on her face. Outstanding!! I would recommend this place to anyone traveling or coming to town for an extended stay

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
lanny90, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We hope that your next visit will be another five star experience.

"Lackluster"

2
16/07/2018

The breakfast was very limited. Our room's window was leaking, so we heard dripping the entire night and the window cornice box was soaked. We told the front desk and they moved us to another room for the second night, but there was still dripping- except this time it was outside the window from rain dripping on the metal casing. The area convenient for the Petersburg Battlefield, but was a little shady... especially the nearby mall.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Karen L, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered with rooms window during your stay. The fact that we have failed to do this is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a five star experience. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

"Always Welcoming"

5
09/07/2018

We have stayed here many times on our way to and from Florida. Very convenient. Located right off the 295 by-pass around Richmond. Staff is extremely friendly and helpful. Rooms are clean and comfortable.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
James H, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Your loyalty is truly appreciated and we can't wait to see you again!

"Picked this hotel because it was highly rated. It did not disappoint."

5
01/07/2018

Very clean and well maintained. Friendly staff. Good basic breakfast. Convenient to highway. Quiet. No disappointments. Pool and laundry areas appeared to be very well maintained although we did not use them.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Lori T, Thank you so much for sharing your review and giving us an honest look at the guest experience in our of Best Western Plus Hopewell Inn hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

"Great hotel close to Fort Lee…pillows = bag full of rolled up socks"

4
22/06/2018

We stayed at this hotel for a long weekend to visit our soldier at Fort Lee. We were very please with the facility except for the pillows. They were terrible, like a bag full of rolled up socks. It is very difficult to get a good night's sleep on horrible pillows. I know we could have complained to management but figured it would be pointless assuming all their pillows were similar. That being said, everything else was exceptional. The bed was comfortable, the bathroom was large and accommodating with the appropriate amenities and nice big fluffy towels. The TV worked well with plenty of channels including HBO and ESPN. There was a little frig and a microwave and a small coffee maker that worked well. The complimentary breakfast was very good, and the pool/pool area was clean and fresh with nice pool side chairs and tables. The staff was very friendly and accommodating. We paid $113 for a king room through Hotels.com.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Terry C, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our pillows. Your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We hope you will return to be more impressed during your next visit.

"A nice BW"

4
18/06/2018

Desk staff were great, room was immaculate, large and quiet. Mattress was very good. Areas was safe. Breakfast was adequate for travel. Shower pressure was not very strong but adequate. Would definitely stay again if we were ever in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
George K, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Plus Hopewell Inn Hotel. We are very happy to discover that you had such a pleasant experience with us! We would love to have you back and we do hope to see you again soon.

"Average at best"

3
18/06/2018

If you need a place to stay overnight, this might fit the bill. I cannot understand for the life of me these 5 star ratings. Breakfast was plentiful but okay. I would choose another hotel if I was passing through again.

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Traci M, Thank you for taking the time to share your experience! We appreciate that you have taken the time to let us know how you perceived our accommodations. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Just for fun"

5
14/05/2018

So far our stay has been enjoyable. The front desk clerk, Maria, could not have been nicer. She found a bench for the bathroom for us. So we could have 2 beds in place of one. She has gone beyond what would be expected. She us a"keeper."

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
MindyOrchard, Thank you for leaving your five star rating of our hotel. We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with our staff. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

"Great hotel"

5
24/04/2018

One of the nicer hotels in the area. Clean, comfortable rooms. Courteous, helpful and accommodating staff. Good selection of breakfast items. Defintely would stay here again with my family. Highly recommend!!!

Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear slholsclaw, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of Best Western Plus Hopewell Inn Hotel. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Repeat Stay"

5
09/04/2018

We travel this way often and have stayed at this hotel several times. It is clean, comfortable and convenient and we are always made to feel welcome here. We look forward to stopping here again on our next trip.

Tina M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear dsladky2018, Thank you for leaving your five star rating of our Best Western Plus Hopewell Inn hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Your loyalty is truly appreciated and we can't wait to see you again!

"Great Stay at a Great Location"

4
04/04/2018

Easy off & on from the interstate...well lit area & plenty of parking. The front desk staff was professional, seemed well organized & check-in was a breeze. Our 3rd floor room almost appeared to be brand new with excellent furnishings & lighting plus very comfortable bed & pillows. Nice TV...lots of stations...mini fridge, coffee maker, good wifi, microwave plus a spacious sitting area & surface area for our laptop. Sure didn't need anything else. Spacious bathroom with a "power shower" that had ample pressure & plenty of hot water. Complimentary breakfast was pretty standard, but everything was properly prepared & quite good. Always a good thing when a place does things right & these guys do.

Tina M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
We appreciate the comments, especially with regards to your opinion of our staff and bed. We hope to someday have another opportunity to host your stay.

"Army Graduation "

4
15/02/2018

This hotel was very clean and quiet. I reserved two rooms, and was pleasantly surprised when I was “upgraded”. The front desk and house keeping staff always greeted us with a smile. This hotel was very close to Fort Lee and other shops and restaurants in the area. I would recommend this hotel to others.

Tina M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
sillyrabbit1620, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. Your recommendation is truly appreciated and we can't wait to see you again!

"No pets allowed!"

4
14/01/2018

Didnt get to stay after starting check in process. Website I looked at said pets ok. Tbey are not! But no worries hotel next door allowed pets. Lobby here was nice and had great reviews. The front desk lady was super pleasant and military discounts excepted if soldier is with you.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear J9292YNlauraw, Thank you for completing our guest satisfaction survey and sharing your experience I am so sorry that you found our pet policy to be lacking, though it is good to hear that you found the majority of your experience to be satisfactory. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again!

"Another great night at the Hopewell Virginia Best Western."

5
07/01/2018

Best Western again provided my wife and I an excellent travel night. We can count on The Hopewell Best Western to care for us after a long drive. Alba, the receptionist, was extremely personable. Another great night in Hopewell Virginia.

Tina M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

"Easily the best hotel I ever stayed at!!!"

5
06/01/2018

The best western in hopewell va is the best in town. The room has plenty of space and was perfectly clean! The Wi-Fi is very fast and the cable is great. Nice large screen TV. The bathroom has a very nice and modern style tub and sink! The service is the best I've ever seen! The staff are such nice people and so friendly! They made me feel like I was right at home. The breakfast was delicious. The coffee tastes like it was made at a starbucks coffee shop! Overall my stay was perfect! Everyone that comes to Hopewell has to stay at this hotel, you won't regret it!!!

Tina M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and breakfast. Please do come see us again.

"Spectacular Best Western in the country"

5
01/01/2018

Chose to stay here last minute and couldn't believe how well this hotel is kept to standard. The WiFi was at a 40mbs speed, exceptional service , and the room was very comfortable and clean. Excellent ! Well appointed room with complimentary WiFi access. Superior service and the complimentary breakfast was excellent. Excellent customer service.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and service. Please do come see us again.

"Dec. 30, 2017"

4
31/12/2017

The location, right off I 295 is excellent. The room was spacious, clean, and well appointed. Front desk reception was friendly and efficient. Parking was very close to room. Coffee/tea were available continually in breakfast room. This review would have been A++ but for the breakfast. Stayed here last year on same date. I recall last year's breakfast experience as much better. Spoke to a couple in the breakfast room, at breakfast who said this was their 3rd year here and the breakfasts seemed to be continuing on a downward trend. I experienced eggs and bacon whose warming receptacle was turned off and cold when I arrived at 9:00 a.m. for a breakfast that went until 9:30. No yogurt had been put into the refrigerator after I took the last one and several other guests arrived after me. I was thanked by a guest for requesting that the yogurt supply be replenished. The waffle batter was also so thinly mixed that messes occurred. Not sure if these issues resulted from poor decision-making by the breakfast attendant, (was in the room often), or by someone higher in the administrative chain. Not acceptable. I will reconsider staying here again.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our location and parking. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

"Very convenient location for long trips"

5
17/12/2017

Courteous staff. Overall the facility is very clean. We had a dirty kleenex behind an armchair, but these things happen. The rest of the room was very clean. Comfortable beds. Good value for the money. I prefer higher quality items for breakfast, but the kids loved the sugary cupcakes.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
geraldiner437, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

"Disappointed"

2
11/12/2017

I stayed at many Best western but never experienced this much lack of care. The room was smelled of cigarette overpowered by heavy cleaning deodorants. There were stains on the carpet resembling like old food. I had to leave the door open for couple of hours to let the air out.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
williamsluke752, Thank you for sharing your experience with us. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

"Nice place to stay"

3
29/11/2017

The lady at the front desk was super nice! She was helpful in finding a room that was already clean and available since I arrived a little early. I enjoyed my stay and I would probably stay there again when I go back to Hopewell.

Brandy C, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
rebeccawT2206WG, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Hopewell Inn Hotel. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We will happily share your comments with our staff and we look forward to seeing you soon!

"Very Nice Hotel"

5
09/11/2017

The staff was VERY nice and helpful, the room was clean and spacious, the common areas were very clean, as well. Location was 5 minutes from Ft. Lee (the reason we were there) and several restaurants. It was an excellent room for a great price.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
trudih776, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

"Excellent stop over stay"

5
26/10/2017

This was out first time staying at a Best Western Plus. The location was convenient off of I295 in Virginia. Maria at the front desk could not have been more pleasant and welcoming. Room was clean and fresh and so was the bathroom. The hotel was full but very quiet. You did not hear any noise from the other rooms. The breakfast was hot, fresh, and plenty. The coffee was also very good, much better than most you find in hotels.

Tom P, General Manager at Best Western Plus Hopewell Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am thrilled to hear that we exceeded your expectations in many aspects like our cleanliness and we look forward to seeing you and your family again! Thank you very much.

"New Grandbaby"

5
23/10/2017

I would stay at this hotel always, wish there were more like them. Rooms were wonderful, clean and decorated very tastefully. Check in was quick and easy with an extremely nice lady helping me. Beds were wonderful and so very comfortable. Shower was felt so good you didn't want to get out. Lobby was beautiful. Breakfast was set up very well and tasted great. Several staff asked if they good help with anything. All staff were very nice and courteous.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
conniemN1216JF, Thank you for choosing Best Western Plus Hopewell Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"Heading south"

5
21/10/2017

Great experience! We make it a point to plan out trips north and south to include a stay at this establishment. We are always treated with the greatest respect and it is always a comfortable stay. Place is clean and is being kept up to date with renovations. Just love it!

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
John C, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience. We would love to have you back and we do hope to see you again soon.

"Comfy stay in friendly hotel."

4
19/10/2017

Stayed here for just one night towards the end of our road trip. Our room was at the back, looking into the trees and was comfy and quiet so had a great sleep. Staff were friendly. Breakfast was plentiful and tasty - free too. I thought the place was good value and can certainly recommend it.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
GTSSurrey, Thank you for your compliments to our staff, hospitality and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Great to hear that you enjoyed the value, as well; and we are looking forward to your next visit to the area!

"Great hotel"

5
16/10/2017

Wonderful staff. Nice place to stay when in the area. Can not beat the deal for the money. I always stay here. I stayed here 90 days in last year. I do not even look at other hotels any more. They treat you like family.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
1jldowns777, Thank you for taking the time to write a review of the Best Western Plus Hopewell Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded.Thank you for being one of our frequent guests, we look forward to seeing you again!

"Not as great as the other reviewers said"

3
13/10/2017

We stayed at this hotel for 4 nights. When we 1st checked in, we were given the room on the 2nd floor overlooking the entry way and next to the elevator. Since my husband and I are poor sleepers, I asked if we could have a different room. Maria was very nice and gave us a different room. But the room we were given, #206, had a weird, musty odor. We accepted it thinking that the odor would go away after the a/c was running a while. Alas, the odor was there the whole time. Since we would not be spending much time in the room, we put up with it, not wanting to seem like complainers. But I did read another review since coming back home that was written in 2016, which I had not read before our trip. That person experienced a similar odor in his/her room. So be forewarned. Maria at the front desk is helpful and smiles a lot. Housekeeping seem to work hard. Breakfast was fine, better than Quality Inns at most locations but not was good as Holiday Inn Express. Surrounding area felt safe and it was nice to have a WAWA across the street, even if it was a very busy road. Easy on/off the interstate. Easy to get to lots of restaurants. We were there on a Civil War expedition.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
ColonelEllen, Thank you for taking the time to write this review and share your experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with the cleanliness of our rooms. This is certainly not the kind of experience we would like for our valued guests to have. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.I 'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

"Military Graduation"

5
07/10/2017

Service is great! The room is clean and presentable. The staff is courteous.There are a variety of breakfast food. The location of the hotel is accessible to a gas station, a convenience store, shopping area, interstate and it's just a mile away from the military base.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
mariabE153KD, Thank you for taking the time to complete our guest satisfaction survey and for rating Best Western Plus Hopewell Inn hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Wow! What Best Westerns were originally meant to be. "

5
05/10/2017

I read the reviews and booked the hotel based on TA. However, none of the reviews prepared me for how actually wonderful the hotel was. Immediately created by the most friendly desk agent. Then the room... Mind you, I'm a Hilton Diamond member. Sorry, Hilton, I have *never* had a room as nice as this Best Western. Spotlessly clean and even nicely scented throughout. Huge room with 2 queens and a kitchenette (microwave, stovetop, and full sized refrigerator/freezer). All for under $100/night!! Better quality wifi than most Hilton premium/pay service as well - no problems streaming HD Netflix to the big screen TV. I've already booked this hotel again for the return leg. I personally won't be considering any other in the Richmond metro area. Crazy good find.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Luv2Trvl2Europe, I can't begin to tell you how much we enjoyed reading this fantastic review of Best Western Plus Hopewell Inn Hotel. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We're glad you had a great time with us and we look forward to serving you again.

"Close to Perfect"

5
25/09/2017

This was our third stay at this hotel. Nice to see employees smiling. The room was thoroughly clean. The grounds always look well kept. We use this hotel as our comparison against other hotels. We will again stay at this hotel when we are in the area.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Richard E, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Stay here if you are in the area!"

5
18/09/2017

We came to this area with a pouring rain. Maria was extremely helpful and comforting. The breakfast was exactly as expected. There was also some healthful options as well. The rooms were extremely comfortable. The beds were comfortable. I would recommend that this would be a great facility to stay if you happened to be in the area.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Judy C, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Hopewell Inn Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your five star review means a lot to us, and Our team will be waiting for your next return for another well-deserved break.

"Large Rooms, Kind Staff"

4
05/09/2017

I booked 3 rooms for myself and family members--2 kitchenette rooms for my mom and brother and 1 king room for myself. I wish I would've spent the extra few bucks and got the kitchenette room! It was massive! However, the kitchenette rooms DO NOT have any dishes, pots, or cooking utensils. You will have to supply that yourself. The king room was nice sized as well. Everything was clean and I'm very particular about that. The beds were firm, but the pillows were soft. All in all, one of the better Best Westerns that I have stayed in. If I were in the area again, I would definitely stay again.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
FamilyAffair111, Thank you for choosing at the Best Western Plus Hopewell Inn and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Graduation"

5
28/08/2017

Visiting Fort Lee for my son Graduation, most of the time I stay at BW. This hotel was very nice, staff was friendly,and helpful. The hotel was clean the fitness room and pool was well maintain. If you ever visit this hotel say Hi to Jacqueline very nice lady fro Germany. I would recommend this hotel to anyone.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Ricky C, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Would recommend"

5
21/07/2017

Clean rooms, friendly staff. No problems. Comfortable. Stayed in the area with family. Easy to book on line. Have recommended a card in the room for checkout time and breakfast time. Internet was fine, no problems.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Lois S, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very nice."

5
17/07/2017

The room was spacious and well designed. The people were very nice and friendly. We only stayed 1 night while on our way to Charleston. The breakfast menu is not set up for gluten free, but as it is included for free, and I am on a restricted diet it was ok

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Ursula M, Thank you for taking the time to write this review and share your experience. I am sorry you feel we were not able to accommodate your diet. We do not have a gluten free menu however, we do offer many gluten free items every day such as oatmeal, grits, fresh fruits, yogurt, a variety of meats and potatoes. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Newly Upgraded and Great Staff"

5
17/07/2017

Hotel is beautifully decorated and the entire hotel is newly upgraded. Each room is great. Staff are super friendly and helpful. We had eggs, sausage, biscuits, gravy, make your own waffles, cereal, pastries, Activia yogurt, different breads for toasting, and juice. Our family meets here every year.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Betty R, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"will not stay anywhere else."

5
17/07/2017

family reunion every hear for past 5 years. everyone stays here. clean, comfortable, great rate, great check-in/out, close to dining (walk to italian/pizza and Mexican). great staff and house keeping. highly recommended. fills-up with Army-Fort Lee soldiers which to me is a plus. Seemed like a safe area. Nothing bad to say!

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Phyllis C, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Typical Hotel Stay"

3
14/07/2017

This hotel was clean and the bed was very comfortable. The staff was courteous and pleasant. The breakfast was the typical selection you see at the "breakfast included" hotels. The location was convenient for our stay.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Y2910CBjohnw, Thank you for taking the time to share your experience with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope you're looking forward to your next stay as much as we are!

"AAA recommended hotel"

3
03/07/2017

AAA picked this hotel for us. It was satisfactory, recently renovated. The negative was a machine that was being used to mask an odor in the room. It sprayed a fragrance that lingered....not sure what they were trying to cover up. The check in clerk was awesome, but the person that oversaw the breakfast was questionable......talking loudly on a phone as she walked and fixing a breakfast for herself and going in the backroom to eat it instead of being available for questions

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
978ernesto, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to the breakfast staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"We love Best Western Plus hotels"

5
02/07/2017

Best Western Plus hotels offer a great value without sacrificing quality. My wife and I know that we will find an affordable room that is clean and spacious with all amenities when we select Best Western Plus. We know that we will be in a safe environment with service by courteous and professional staff.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear rednrudy1, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Nice room!"

4
28/06/2017

Friendly welcome from the clerk. Large, comfortable room! Breakfast with waffles, 3 pastries, extras like salsa and peanut butter, sausage and bacon. Eggs were flat omelets made for sandwiches. All in all, a good place to stay.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear GG12014, Thank you for your compliments to our staff, hospitality and breakfast layout. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great location for visiting Mount Vernon"

4
25/06/2017

This hotel is great for the price. Clean, nice decor, tasty food items for the breakfast hour. A great Italian restaurant two blocks from hotel. Walkable to the restaurant. Very comfortable beds, quiet, pleasant staff.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Brenda, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality of our staff. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Thank you for a wonderful 55 nights stay"

5
18/06/2017

Clean rooms and wonderful staff. I stayed for well over 55 nights and everyday my room way well taken care of thank you, to all your staff for making my stay enjoyable. I had fresh breakfast every morning

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear X9327QAchristianc, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"Decent, clean accomodation"

3
01/06/2017

I stayed here for 12 nights for military training. The room was clean. The internet was pretty slow at times. The location is perfect those working at Ft. Lee. You can be on post in less than 5 minutes.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear christopherdA20PP, Thank you for your kind comments and review regarding our high standards of cleanliness and the convenient location of our hotel! It is also very helpful for us to hear your comments with the internet connection where we can improve. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great stay, great staff"

5
30/05/2017

Can't beat the price and the quality of the rooms. Helpful staff, Maria is the best! They will make sure to help you in any way to make sure your stay is good. Big rooms with kitchennets available and hot coffee always made

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear K81UXcarloso, you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

"Excellent"

5
16/05/2017

Was pleasantly surprised how high-end this reasonsbly priced hotel was. I was sorry it was only for one night. Rooms were comfortable and spacious. Staff was eager to assist; breakfast was excellent. The price was exceptional...we were very pleasantly surprised.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear 279lilliann, I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! I am happy to learn that you enjoyed the value and the breakfast of our hotel! Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

"Weekend getaway"

5
03/05/2017

The staff at this hotel are very friendly and welcoming. The well-appointed rooms were clean and very roomy. Location was very convenient for our needs. Breakfast was adequate and the breakfast area was very clean and attractive. We will definitely stay here again when we visit family in the area.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear posie2150, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We enjoyed having you here, and hope that you will come and stay again next time traveling through!

"Great hotel for my needs"

5
01/05/2017

I have stayed at this hotel over last 4yrs on returning to visit friends suits my needs.since then they have refurbished , updated interior and exterior garden areas. Looked after and cared by same staff ehich must mean they are looked after as well as guests.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Angela M, Thank you for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Looking for a restful place near Petersburg? Found it here."

5
01/05/2017

Welcoming staff, clean room, comfy bed, and quiet stay were found here. Could use a bit of updating in decor, but that's not critical to me - a good night's rest is. Will return next time business takes me to Petersburg, VA..

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear 440audreys, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to see you again soon, to give you another wonderful nights' sleep.

"Mostly satisfied "

3
28/04/2017

I stayed at the Best Western for five weeks while training at Ft Lee. I was very satisfied with the front desk staff and the cleaning staff. The continental breakfast was always decent as well. My one co.plaint would be that there was only one guest washer and dryer set for the whole hotel. It was coin operated and was out of order on several occasions.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Josh K, Thank you for your compliments to our staff, hospitality and breakfast layout. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Great Stay!!!"

5
26/04/2017

Staff was wonderful checking us in very late in evening. Room was very clean and bed was very comfortable. Very quiet. Had a very good night's sleep, would stay again or recommend to family and friends.

Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Dear Tasha R, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Heading North"

4
25/04/2017

On our way north from SC, we plan our trip so as to be able to stop here in Hopewell. We very much enjoy this motel and Rosa's Italian pizza/restaurant. Food there is great and within walking distance. The motel management is always making renovations to keep the place looking like new. The king rooms are comfortable and clean and there's a decent hot breakfast in the morning. The lobby was recently remodeled and looks great. New carpeting was laid on our floor, and I assume the entire motel. Very nice place to stay with friendly people running the place.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear John C, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN PLUS Hopewell Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We appreciate your rating and can't wait to provide you with another great stay when you're back in the area.

"Another Best Western Great Stay"

5
08/04/2017

The hotel was everything we expected, we love Best Westerns', everything was clean, the check in lady was great and breakfast was very good. The bathroom was roomy and the beds were very comfortable to sleep on.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Joanne1382, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN PLUS Hopewell Inn ! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great Stay"

5
06/04/2017

This hotel is very close to I 95 but not close to areas of large traffic issues. Great place to get a nights sleep and nice Italian restaurant just around the corner. The morning breakfast area was large and clean which made this stop over perfect.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear 471ralphb, Thank you so much for your kind comments and review regarding your most recent stay at the BEST WESTERN PLUS Hopewell. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a great time with us and we look forward to serving you again.

"Clean & Nice"

5
29/03/2017

This hotel is very neat, clean and organized. We enjoyed our stay here and will rebook when we come into town again. No bad smells in the room, the breakfast area was clean and well stocked wonderful food choices and variety.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear 219aprilk, Thank you so much for your compliments to our breakfast options and review regarding our high standards of cleanliness here in BEST WESTERN PLUS Hopewell Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Newly renovated Best Western Plus"

5
06/03/2017

Lovely clean and conveniently located hotel off of I-295 by pass around Richmond, Va. Everything has been replaced and rooms very clean and comfortable. The huge flat screen TV had excellent reception, the best of 3 other hotels of my trip to Florida, Best BBQ place is also located 5 minutes from hotel in Hopewell.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Lynn W, Thank you so much for your kind comments to our newly renovated BEST WESTERN PLUS Hopewell Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great stay for money's worth"

4
11/02/2017

Nothing EXCEPTIONAL but the staff was helpful and the room was clean and felt safe. A lot of renovations going on, but great stay for the price I paid. Was there with my 10 month old son for a graduation at Ft. Lee. Great place to stay close to base.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear crystalsT5773SY, Thank you for sharing the details about your recent visit. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"rest stop"

5
21/11/2016

We stayed twice during our road Trip to and from South Carolina. The check in process is prompt and the staff are very quick in the process. The rooms are clean comfortable. They have fridge and microwave in all rooms. Free WiFi . Great free breakfast with a large variety of food to sit and enjoy or grab to go. This location has a fitness room, pool and conveniently located by several restaurants and gas stations. Definitely would stay again. Great service by all hotel staff.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Dianna M, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our free breakfast which you liked it . Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Good hotel, Good location"

4
11/11/2016

This is a good hotel at a reasonable price. It is located at a stopping point where we needed it, also close to the I-295. We had stayed here before and found it very convenient. We will stay here again if convenient.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Brian C, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I am glad that you enjoyed the value and the convenient location of our hotel! We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Great Handicapped Room"

4
01/11/2016

Very large and nicely set up handicapped bathroom. Very quiet even on first floor next to conference room. Breakfast was very good and with great selection. Check-in and check-out was very courteous and as quick as possible. Nice baggage carts.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear kmw1942, Thank you so much for your kind comments and review regarding your most recent stay with us. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Overnight stay"

4
17/10/2016

We needed somewhere to stay halfway on a trip to see family, and this fit the bill. For the rate of $81, we had a nice, clean room with 2 queen beds in a non-smoking hotel. The staff was friendly, and the hotel was located right off of Interstate 295! It's not a fancy place, but if you're looking for a clean, decent place to spend a night for a reasonable amount of money, this is it.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear JED5066, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Heading South"

4
17/10/2016

We always stay here on our way to SC, and some times on the way north. Had a little mix-up at check-in, but the desk person was great and got us into a king room similar to the one we reserved. Breakfast overall turned out good, but with one person trying to cover the front desk and taking care of breakfast, we had to wait a while for eggs and sausage to be ready. A little confusion with the waffle maker as to which cups to use to make the waffles with. We're used to having the proper cups right there and not having to guess which ones to use. Overall, still a good stay, and we will definitely be back.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear John C, Thank you for taking the time to let us know how you enjoyed your stay with us! It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great value"

4
29/09/2016

This is not a luxury hotel, but provides excellent value for a budget-minded traveler. Breakfast is included, with sausages, bacon, & eggs along with usual cereal, pastries, waffles, & fruit. Rooms are spacious and clean, and have a mini-fridge. Staff are very friendly. Free parking, and convenient location. Pool is only open for summer season.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear carolgarr, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Clean and quiet"

4
29/09/2016

Nice hotel. Clean, comfortable room and good breakfast. Quiet location with easy access from highway. Nice pool and staff were professional and helpful in locating restaurants. We would stay here again.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Anne H, Thank you for taking the time to let us know how you enjoyed your stay with us! I am so glad that you found our hotel to be clean and convenient and hospitality that we strive to show to each guest, during every stay. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Great hotel and an equally great staff"

5
21/09/2016

The room was spotless. It was nice to see hotel staff members smile and say hello to a guest. This was our second stay at this hotel. We will, without hesitation, stay there again on our next trip to the area.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Dear Richard E, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our staff hospitality and compliment to our room. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"For those going to school "

2
30/08/2016

So the staff is incredible, very polite and as helpful as they can possibly be. Rooms are always clean tidy. The problem lies in the internet service. Your phone downs at 15 mbs, the hotel is 0.02 mbs. Absolutely terrible, equipment is old and extremely slow. In today's society as reliant as we are on technology and Internet I don't see how this is acceptable. A very serious upgrade is without a doubt necessary.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am very sorry to hear of the difficulties you experienced with our internet connection, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.

"hotel experience"

5
26/08/2016

This is the best hotel we have ever stayed at. I would highly recommend it to anyone going to Hopewell, Va. The staff is very friendly, helpful and just really nice people. Its clean and well maintained. Breakfast if also very good.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, as well as the liking you expressed with the accommodation in total. We only wish to give nothing but the best service to our guests and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Extremely poor service"

1
24/08/2016

came to stay here for a wedding with my family. The receptionist said she could not find our reservation nor did they have any rooms left. This was unacceptable as we drove over 120 miles just to get there. The receptionist just said sorry as they overbooked their reservations for the entire weekend. She said we were welcome to wait and see if anyone cancels. We were not waiting. Luckily the Econo lodge was available. Tip for future guests , call many times to confirm your reservation.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! I apologize for the difficulties that you experienced regarding with your reservation your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

"Left my laptop!"

5
21/08/2016

Stayed for a family wedding. Stayed two nights. Had drove home and then realized that I had left my laptop in one of the drawers in the room. Called and they said they had it at the desk and it was safe. We drove back and it was returned back with everything in the case! The hotel was clean and fitted with all of the basic amenities. The breakfast was good and the staff was nice! Would stay here again!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"The trip was aweful - poor sleeping conditions"

2
13/08/2016

I traveled to Hopewell, VA for a wedding with my family. For the value, the rooms were not good. My sheets were dirty with dust stains on them and bug track marks. I would not recommend this place to anyone. Tip for anyone coming to Hopewell, stay at Fairfield inn, much better for the value.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Two Nights with Sticky Spots"

3
12/08/2016

Arriving late and tired we entered our room unpacked, kicked off our shoes and that is when I stepped into something sticky on the carpeting. After looking more closely I found another sticky spot. To tired to call anyone I just laid a wash clothe on the spots so that I would avoid getting sticky feet. The next night we returned to a clean room but the two sticky spots remained. That means that the cleaning attendants had to have picked up the the wash clothes off the carpet but never cleaned the spots away. Not good.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.

"Good place to stay"

4
09/08/2016

Convenient location, friendly staff and clean room. Breakfast so so. Have stayed at other BW's and their presentation and quality better. We have stayed here before and will return in future travels, Check out person worked so that I received $50 promotion from other stays.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and breakfast offered.We hope to impress you again during your next visit and we thank you for sharing your experience.

"Good choice for stop over when traveling"

4
07/08/2016

This hotel is good choice for a stop over when traveling. The room and entire hotel seems well maintained and clean. The bathroom was probably the cleanest hotel bathroom I've seen. The continental breakfast was above average for a small hotel. The reason I'm not giving a 5 star rating is because the pool had so much hair floating in it that I wouldn't get in. Also, the pool area seems to be a smoking area, which I didn't enjoy. Perhaps a designated smoking area could be made away from the pool. Overall, this hotel is a good value.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and good value of our hotel. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. I assure you that the pool is cleaned on a regular basis, including weekly special treatment and I want to apologize for the temporarily of the hair floated in which you found it. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Very bad"

1
01/08/2016

I stayed at the best western plus 2 weeks ago while me and my freind were on our way to Virginia beach. We were super tired so thought lets just stay over see the area relax. We got a double room , price was not bad, staff was friendly. The room on the other hand, was not great. Before choosing best western we looked at the reviews and it seemed Hopefull, but we were wrong. While resting for a few hours I felt something crawl on my neck !! Right away we complained to staff ,got only half our money back and left. Never again, I'd rather drive 2 more hours then rest at that place.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"family gathering"

5
22/07/2016

our family meets there every year. great hotel, great rates, used the conference room to visit with family. breakfast staff and continental breakfast is excellent. Hotel books full often so reservations a good idea. we had to wait for a room to be cleaned but housekeeping allowed us to check in as soon as a room was cleaned. very accommodating especially with the family with about 6 rooms all or most on the same floor.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We are all looking forward to your next visit and hope it will be just as enjoyable.

"Friendly Staff/Excellent"

5
18/07/2016

We had a very nice stay at Best Western Plus in Hopewell, VA. The staff are very friendly. The breakfast was excellent (you can make your own waffle, sausage, bacon, eggs, cereal, yogurt, nice pastries, etc). The room was very clean.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Good staff"

4
11/07/2016

There was a problem with my reservation but the front desk took care of it right away! The pool is outside and not heated. It is the best hotel in the area. The only real negative is getting in and out of their parking lot is a bit of a challenge.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to write this review and share your experience. It means so much to us to hear your positive comments regarding our staff hospitality. I do apologize for any inconveniences that you experienced due to our parking arrangement and the high volume of guests during your stay. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

"Nice for a night"

4
04/07/2016

Recently stayed here with the family for a night during a road trip. The rooms were clean, staff was friendly, and breakfast was decent. Would recommend if you need a place to stay while traveling. Very easy to get to from 95. There are gas stations and convenience stores right across the street, which also makes for a smooth stop during a road trip.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. . Thank you for your recommendation! We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Confortable - Clean & charming"

4
24/06/2016

It's tricky to get into the parking lot, but check in is fast and the staff was more than friendly and helpful! Breakfast provided a good choice for a smaller hotel, and the staff member replenishing the food items was fast. The pool was clean and the parking lot was well lit. You will enjoy your stay at this Best Western.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Couldn't be better!"

5
23/06/2016

This Best Western was a great selection. The room was large, immaculate, AC was powerful, and lots of amenities including a fitness center and pool, free in-room wifi, iron, ironing board, nice refrigerator, coffee machine, microwave, and sitting area as well as the usual desk and chair. And take note of the bedside lamps that have built-in phone chargers in the base (that work even when the lamp is off) so you don't have to crawl around looking for an outlet! The front desk staff were delightful, so friendly and helpful. The location is just a few minutes in every direction from the thruways and Civil War sites. A convenient, nice buffet breakfast was included.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Well managed and maintained hotel"

4
14/06/2016

I was very impressed by how clean and well maintained this property was, as well as by the friendliness and helpfulness of the staff at the front desk. The room was spacious and we slept well. That said, it does share some limitations that we've observed at other Best Westerns, namely limited breakfast fare and exercise equipment that hasn't been programmed properly and hence is difficult to use.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Best Western Hopewell, a great place for sightseers"

4
14/06/2016

I stay here often because amongst other things, the standard of service is always dependable, and it is not far from the highway (I-95) If you are a history buff, there are a myriad of things to see, and there are restaurants close by

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you for your loyalty and we look forward to seeing you again.

"Great Room for the Price"

5
13/06/2016

We booked this hotel in advance because we were traveling to Dinwiddie for a music festival. It was a good thing we did because there were no vacancies when we got there! We checked in late because of the concert and actually the Front Desk had called to make sure we were still coming. We brought 2 extra people and they made sure we had extra towels. Breakfast was great - definitely worth the money!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for your kind comments and 5 star rating! We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Bed Bugs"

1
09/06/2016

My family and I arrived at this hotel at 11 pm with a reservation. We got into our room and there was white sand all over the table but we were so tired from a long drive I disregarded it. The room was dated and there was a huge patched hole in the bathroom door. Once we fell asleep a fire alarm went off at 4 am and woke us all up. Just as I was about to turn the light back off I noticed something crawling on my pillow. It was a bedbug. I stay in hotels at least once a month for travel but this is the first time I have ever been in a hotel with bedbugs. I had a welt on my neck from being bitten. I went downstairs to the front desk and told the woman I wanted a refund and we were leaving immediately. We packed up and went into the lobby only to be told she couldn't issue the refund until hours later because she didn't know how to do it. She was very nice and I know she felt bad but I was not staying in that hotel another minute. At 4:30 am we checked into another hotel. I never take the time to review hotels but I had to warn other people to be careful of this hotel.

"Convenient Loacation"

4
08/06/2016

Have stayed at this Best Western before. Stall helpful, rooms clean and location conveniently located off Rt. 295 exit 9A. Civil War sites close if interested in that sort of history. Will be back again when have more time to walk battlefields.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We thank you for your loyalty and look forward to serving you again in the future!

"Rooms very nice"

3
02/06/2016

Our room was very clean & very nice. The staff was friendly...but the hotel seemed dated and dark. The lobby area and where the breakfast was served always seemed dark. I think if they kept the TV and lights on in the breakfast area on it would definitely brighten up the place. As soon as 930 am hit they cleared out everything, cut off TV & lights. No real place outside of your room to sit etc.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Top Hotel"

5
27/05/2016

Stayed here overnight on the way to College of Charleston. Great hotel with clean rooms, friendly staff and hearty free breakfast. Will be back on next trip for sure. Front desk staff was very helpful, was nervous at first but Trip Advisor reviews helped me. This location is a gem!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"Great Base for Exploring"

5
24/05/2016

This hotel was perfect for exploring the Civil War sites near Petersburg and Richmond -- clean, convenient to the interstate and sights, and with incredibly friendly staff who recommended a great local restaurant. Highly recommend!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Your five star review is greatly appreciated! Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and convenient experience for our valued guests. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Clean, Comfortable and Convenient"

5
09/05/2016

Our stay at the Best Western in Hopewell VA provided a very convenient place to stop in our drive down the east coast to Florida. The hotel and room was very clean and well take care of. The breakfast was well stocked with a variety of items. The internet was quick and reliable. The people checking us in and out were very friendly and helpful

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

"Bestwestern is consistent"

4
03/05/2016

This hotel is very well located just off Interstate #295 with restaurants really close by. Excellent place to stop for Snowbirds heading back to Canada from Florida. Rooms are spacious and well decorated. Bed was very comfortable and we would recommend this BestWestern Plus to anyone.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It is wonderful to hear of the great impression we made with our amenities and services. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Probably the best choice in this area"

4
27/04/2016

We stayed at this place on a trip north. The staff were extremely pleasant and helpful. We checked out 2 other hotels in the area before settling on this place - both seemed rather run down. Our room was well appointed, clean and comfortable. Breakfast was very good.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"Excellent choice."

5
07/04/2016

This is my go to hotel when I'm working the Richmond area. Worth the extra miles to travel for the quality and value. Rooms are clean and nice and the staff are always friendly and professional. Well worth the money.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Mixed Experience"

3
03/04/2016

Checked in near midnight during a long trip. Front desk experience was slow and painful. She seemed very confused about everything. Maybe we were all tired. Room was clean. Bathroom fan sounded like a jet engine. Could hear water running loudly in pipes in ceiling all morning. Strange odor throughout stay - a combination of must and smoke I think. Pillows were terrible. Nice carpeted stairwell offered good alternative to elevator. Breakfast was pretty good with a wide variety. It wasn't very busy. No one seemed to be around to refill items but since it was slow that was ok. Overall a mixed stay. There are a few other hotels next door I might consider but for a short night it was ok.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Spring trip home"

4
03/04/2016

Stopped here once again on the way home to CT because we've never been disappointed in the past, and we were once again very pleased with our stay. The king room was clean, roomy and the bed very comfortable. Breakfast was very good, but the hot foods needed just a quick few seconds in the microwave, to get them warmer. Presentation was good, and selection was very nice. Overall, a very pleasant stay.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Good room and welcome staff"

4
31/03/2016

I was welcomed at the reception desk and the room was ready. A loud person, perhaps someone in boots, paced above but I was surprised at how little it disturbed me. I thought of calling the front desk but could think of little else than the business at hand. Fortunately, it did not disturb an otherwise good stay. Very nice staff.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are all looking forward to your next visit and hope it will be just as enjoyable.

"A Welcome Break on a Long Journey"

5
23/03/2016

I have stayed at this location many times over the last 16 years. There is a selection of room sizes to suit families. When you ask for a roll away it is waiting for you. The staff are very welcoming and the waffles at breakfast are delicious. It is our home away from home.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We are all looking forward to your next visit and hope it will be just as enjoyable.

"always great staff and stay"

5
18/03/2016

Met family from FL VA SC. Staff very courteous, professional, accommodating with all of us visiting in the breakfast lounge. Our room was spacious, quiet and comfortable. Bathrooms were spotless. The price was reasonable and in line with other hotels. Near a large Army base, FT. Lee so book early. There was a "no vacancy" sign on the door but you wouldn't know they were full... unless you look at the parking lot and the neighboring hotels.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are glad that you were satisfied with the hospitality of our staff and I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We look forward to seeing you again soon. Thank you for leaving your five star rating of our hotel!!

"best stay ever"

5
15/03/2016

great staff, easy check in, clean rooms, best rate. just a wonderful place to stay. will continue to make this our home away from home. Met family in lobby/breakfast room and they turned on the juice machine and made coffee for our family visit until late at night.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Your five star review is greatly appreciated.It is so rewarding to hear that we were able to provide a comfortable and convenient experience .We look forward to seeing you again!

"Great stop over on the way to S.C."

4
22/02/2016

The staff was very pleasant and accomodating. The breakfast buffet saves time and money when traveling. We visited the buffet around 7:30 AM and a lot of the selections were gone. The eggs were cold and gross. The room was nice but too cold. we had trouble regulating the heat/air. we had a problem with odor the last time we were here but it was corredted and the company's management contacted us to appologize.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. I am sorry for the issue with amenities and maintenance and I thank you for bringing it to our attention. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We appreciate how you have let us know what areas of our service impressed you and which were lacking. We are all looking forward to seeing you again!

"Great Value, Clean Hotel"

5
08/02/2016

This hotel was such a nice place to visit a friend stationed at Fort Lee. It was clean, everyone was nice and the room was great. They even let us check in early which helped our busy day. Check out was a breeze and the stay was very affordable. We would definitely stay again!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Left next door, came here"

4
07/02/2016

Checked out of the Fairfield next door after listening to a dog bark repeatedly. Didn't even unpack as the dog barked from the time we walked down the hall and while we were in our room across and down the hall could still hear. Good for Pet Friendly travelers but not for me. Went right next doo to the Best Western Plus and they accommodated us with no problem.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again in the future!

"Absolutely Horrendous Experience!"

1
26/01/2016

We booked a one night stay at the Best Western Plus in Hopewell Virginia using the online booking capability on the official Best Western web site. We had been driving on Route 95 for roughly twelve hours and were in serious need of a place to spend the night. I had looked on Google maps using my cell phone and located what appeared to be a reasonably priced and available room for that night at the Best Western Plus in Hopewell VA. I went to their website and booked, and paid for, the room with relative ease right on their web site. When we got to the hotel, the woman at the desk said there was no reservation there for us. She was not friendly or helpful or even apologetic that there was a problem, even after I showed her the reservation confirmation email that I had gotten directly from Best Western. It turns out that the night that was listed on the reservation that I was emailed was actually the following night and not the night that I had requested, online. When I pointed that out to the unpleasant woman behind the desk, she informed me coolly that she showed no reservation for me for the following night either and dismissively returned to reading her book. At that point I called the Best Western main reservation number and explained the problem to them. They told me that the reason that the hotel didn't know about my reservation was that their "two-way communication" between the main reservation desk and their hotels was "down". She also said that she didn't know how the wrong date was made for the reservation, but that it was now too late to change it or to give us a refund because it was already "in the system". This was apparently the same system that was down for any two-way communication. She then helpfully suggested that I pay for a second night so that I could have the privilege of staying the one night that I needed at their wonderful establishment. I am speechless at the lack of common sense and actual hospitality provided by Best Western both on-site at the hotel and on the phone with their main reservation desk. They were rude, unhelpful and unfriendly. I will never stay at another Best Western for the rest of my life, and I would recommend everyone else think twice as well. Horrible all the way around!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had with reservations and unprofessional behavior of our staff. Thank you for your feedback as we will have our Management Team look into this and resolve immediately. We hope that you can still give us another chance on your next visit in the area.

"Nice people decent hotel"

5
21/01/2016

Everyone at the hotel was very nice and helpful. Check in was fast and easy. Booked thru Trip Advisor and got a good rate. Clean rooms and nice free breakfast included. Good stopover place from NY to SC. Easy to get to-avoids having to endure Richmond traffic!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you chose us for your stopover from NY to SC. We are happy to know that we have exceeded your expectations with our staff's excellent customer service, clean accommodations, easy check in and nice free breakfast. Thank you for staying with us and we are looking forward for your next visit in our hotel.

"Nice room, friendly desk clerk"

4
16/01/2016

We stayed just one night. We had a nice room with a king size bed. It was quiet even though our room was next to the elevator. The price was good and the staff was friendly. I thought the bed was a bit hard but my husband thought it was perfect. There were lots of pillows. It is also convenient--just off the highway. The shower head needs to be replaced as it is not dispersing the water well any more.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
I am glad that we have met your expectations with our accommodations, reasonable rates, accessible location and hospitable staff. We sincerely apologize for the shower heads. Thank you for feedback as we will have this checked by our management and resolve immediately. We hope that you can still give us another chance on your next visit in the area.

"Going back south"

5
07/01/2016

Overnight on way to SC. We've considered 2 other hotels in the area, but thought, why mess with a good thing. We stop here on the way home and on the way south and have never been disappointed. Our king room is always clean, everything works the way it is supposed to and the beds are incredibly comfy. This last stay, the owner wasn't sure about our 3rd floor room being ready, and not wanting us to schlep all the way up there, just gave us an upgrade on the 1st floor. You just can't beat that for service. Breakfast is always good and has a nice hot selection of bacon, sausage, eggs and waffles along with other items all presented nicely. As usual, a very pleasant stay.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you had an excellent customer experience in our hotel. We are happy to know that we have exceeded your expectations with our facility. Thank you for staying with us and we are definitely looking forward for your next visit in our hotel.

"Hotel Visit Dec 2015"

4
28/12/2015

This was a very nice hotel right off I-295, with a gas station/WAWA store right across the street and a plethora of other stores to choose from. So something for everyone. The hotel was rather clean and well kept. The staff courteous and professional. My one draw back is whoever was on the floor above us. Wow, they were pounding back and forth like drill sergeants or something...all through the night into the morning. Crazy. I would recommend staying at this hotel, which also offers a small gym and complimentary breakfast. Good value for price when we went and stayed.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for taking the time in sharing your experience with our hotel. I am glad that we have met your expectations with our hotel. We sincerely apologize for the unsatisfactory experience that you had with the noise on the floor above your your room. Thank you for feedback as we will have this checked by our management and resolve immediately. We hope to see you again on your next visit in the area.

"Overnight going north"

5
05/12/2015

Overall, this hotel is clean, neat, reasonably priced and has a very comfortable bed. Breakfast is nicely presented and has a few hot items from which to choose. Had some trouble with the high speed internet which we hope is just a temporary thing. It's been just fine in the past. We'll surely be back.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for giving us a five star rating! We are happy to know that you enjoyed our accommodations and breakfast. Thank you for your business and we are looking forward for your next visit with us!

"Amazing!"

5
02/12/2015

This hotel was perfect and the staff is excellent. The breakfast was outstanding and offered several options. Very clean and comfortable. The beds were comfortable and furnishings new. The staff goes out of their way to assist in whatever you could need while traveling.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
I am glad to hear that our hotel is perfect for you and your friends! Thank you for appreciating all our efforts in providing you an excellent customer experience especially with our accommodations and staffs' awesome customer service. Thank you so much for your business and hope to see you again on your next trip in the area!

"Nice stop on the trip to Myrtle "

3
20/11/2015

We stopped here on our way to Myrtle Beach. The hotel was just what we were looking for. It's what I expect from a Best Western. Beds were comfy, breakfast was standard fare and the staff were pleasant. Located close to an Italian restaurant. ...you could walk there. I'd stay here again without hesitation.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am excited to hear that we have been an important part of your travel convenience. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Nice Place Nice $"

4
17/11/2015

Would recommend this Best Western Plus to any friend or family. Good value, Staff was eager to please. Location was easy on and easy off Route Inter-State 95. Breakfast area was clean, well organized and maintained a pleasant appearance. Price was right too, very reasonable for an area round Richmond.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. I am so glad that you enjoyed the breakfast and the service and I want to apologize for the inconveniences that you did experience. Thank you for taking the time to share your experience.

"Good visit"

4
12/11/2015

We have enjoyed staying here. Our nephew is completing his military training there. It was nice to get up in the morning knowing you can grab nice food on the way out. I have and will continue recommending this hotel to oters.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
I am glad to know that you enjoyed your stay with us. We are very grateful that you appreciated our efforts in providing guests a great customer experience. Thank you for your business and we are looking forward on next visit at our facility!

"Good value for the money"

4
01/11/2015

The hotel was nothing special, but better than average in this price range. Most importantly to me, my room was clean. The staff was nice. Bed was comfortable, pillows a little too firm/thick for my liking. Sheets comfortable, bedspread looked outdated, I always remove them and set them aside. Breakfast was adequate and began at 6:00 am so that we could jump back on the highway early which I appreciate. Coffee very good, and available in the lobby outside of breakfast hours which was nice. It has great proximity to 295; hotel is not right off 95, but is close by, a few exits up off 295 and gas station and services are right next store. I would definitely stay here again.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
I am glad to hear that you enjoyed your stay at our hotel. Thank you for appreciating our efforts in providing an excellent customer experience. We sincerely apologize about our accommodations, rest assured that this will be forwarded to the management and have them look into it and resolve immediately. Thank you for your business and hope to see you soon in our facility!

"Trip South"

5
19/10/2015

We make it a point to arrange our trip south so as to stop here each time. Everything about this establishment is classy. Everything is clean, hot breakfast starts our day by putting us in a good frame of mind for the rest of our trip. Every time we stop here, the staff makes sure all is ok and should there be a problem or suggestion, they handle it graciously. We find the King room very roomy, clean, and nicely appointed. Always a great stay!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
It's so nice to hear that you enjoyed your stay with us. We are very proud to claim that we provide that excellent customer satisfacion to each and every guest staying at our hotel. Thank you so much for giving us a five-star review and hope that we can have you again real soon!

"BUSINESS TRAVEL"

5
16/10/2015

Nice hotel appear very clean, good front desk met the qualify of customer service, room clean daily, It is more valuable then expecting. I will reference co-worker about this hotel when travel in this area

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We are so glad that we have met your expectations in providing excellent customer service. Thank you for sharing us with your co-workers and hope to see you again soon!

"Friendly staff, very clean and close to Ft. Lee"

5
10/10/2015

I needed a place to stay that was clean, close to Ft. Lee and included breakfast. The Best Western met all my expectations. The staff was very pleasant and helpful. The room was very clean. Breakfast was very good (cereal, toast, bagels, eggs, sausage, fresh fruit, etc) and the staff kept it very clean and ensured that coffee, etc was always stocked. Would stay here again.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you so much for taking the time in giving us a 5 star review! We are so happy that all our efforts exceeded your expectations. We are very glad that we had provided you an excellent customer experience from our staff to our accomodations and facilities. We are looking for your business in the future!

"decent place to stay"

4
05/10/2015

The room was nice, and the continental breakfast was decent. The man at the front desk was very nice and helpful. It was a busy weekend, and one of our party cancelled, so we had to cancel a room and it wasn't a problem at all. The in-room wifi didn't work super well (it kept kicking me off and I had to keep logging back in). Overall I would stay here again!

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
Thank you for appreciating our efforts in providing you with clean accomodations and friendly staff. We are happy to know that you find our reservations department hassle-free. We apologize that our internet connection didn't meet your expectations, thank you for your feedback so we may improve our facilities. Thank you for your business and see you again real soon!

"Very Good"

5
05/10/2015

Very nice large rooms. Great location. Excellent staff and management that were always ready to meet any of our needs. I was more than pleased with the size of the rooms which made our stay comfortable since we had three adults in one room.

Tom P, Guest Relations Manager at BEST WESTERN PLUS Hopewell Inn, responded to this review
We are so happy that you and your family enjoyed your stay with us. Thank you for giving us a chance in providing you an excellent customer experience. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are looking forward in doing business with you again!

"Picky hotel Queen"

5
04/10/2015

Check in was easy, rooms are very clean I check everything! Only thing that I had a problem with and some of you may is they go overboard with the clean air freshener! I think it's in the air/ system a little overboard I am a massage therapist by trade and use aromatherapy in my office. It's just a little to much for me. So if you have a sensitivity to smell this may not be the place for you. As soon as you walk in the door it's noticeable

"suggestive ideas"

3
28/09/2015

Strict adherence to fire alarm procedures and permission to enter the building after alarm has been adjudicated. Next time will report to desk when late nijght guests be a problem but mite suggest when upstairs amongst guests that are trying to sleep to please be courteous.

"Well Above the Average"

5
21/09/2015

A very clean hotel. Guest room was clean and neat. We inspect immediately after check-in. A television guide in the room. Amazing how many hotels don't have this simple item. The room was quiet. The bed was comfortable. Most people would probably like the pillows. I prefer flatter pillows. I am a tough person on cleanliness. I wouldn't hesitate to stay at this hotel again. I will very likely stay here on the next trip. I was told that the radio/alarm clocks make water fall sounds, etc. but didn't try it.