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Best Western Elkhart Inn & Suites

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3326 Cassopolis Street, Elkhart, 46514-6740 Etats-Unis
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Telefonnummer : (574) 262-8761
4.0 / 5
337 BEWERTUNGEN Tripadvisor
REVENIR_AU_DEBUT

Vorteile des Hotels

Jacuzzi
Swimmingpool
Mikrowelle
Kühlschränke
Klimaanlage im Hotel
Ausstattung Buisness Plus
Fahrstuhl
Behandlungs-/Fitnesszentrum
Kostenloses Frühstück
Kostenloser Parkplatz
Schwimmbad im Innenbereich
Waschmaschine vor Ort
Parkplatz
Die Stärken

Beschreibung

Step into a comfortable stay in Northern Indiana at Best Western Elkhart Inn & Suites, conveniently located just off Interstate 80 with easy access to many of Elkhart's most popular attractions. Whether you're visiting for business, a weekend getaway, or exploring Amish Country, the hotel is close to the RV/MH Hall of Fame, Wellfield Botanic Gardens, the Quilt Gardens tour, and seasonal events throughout the region, including Notre Dame football weekends. Start each morning with a complimentary hot breakfast featuring eggs, meats, pastries, and fresh coffee before heading out for the day. Guests can unwind in the indoor heated pool, stay active in the 24-hour fitness center, and enjoy free high-speed Wi-Fi throughout their stay. Electric vehicle charging stations and select pet-friendly rooms add extra convenience, making the hotel a welcoming and comfortable base for exploring everything the Elkhart area has to offer.

Kundenbewertungen

Travellers choice
Tripadvisor
4.0
Gebildet aus de 337 Gästebewertungen
Ausgezeichnet
157
Sehr gut
96
Befriedigend
38
Mangelhaft
20
Ungenügend
26
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis/Leistung
"Near 5 😳"
Jayjay099, 28 Août 2026

Finding the entrance to this BW was a little dicey, I believe it shares a driveway with a gas station 🫪 Check-In and Out was easy 😃 Quite night sleep😃 Though that constant nightmare won't stay turned off!😡 Room came off clean, beds comfortable with plenty of pillows😃 Nice BIG TV with okay channel selection, yet, the TV kept resetting😡 Plenty of shower water, good pressure, but the tub doesn't drain, almost fell in the inches of 💦 water😳 Love BW towels at ever location. Like the push soaps😃Breakfast was your average BW standards. Room #204

Owner Response, 28 Août 2026

Dear Jayjay099, Thank you for taking the time to share your detailed feedback! We are glad to hear that you enjoyed an easy check-in and check-out, a quiet night's sleep, clean accommodations, and comfortable beds with plenty of pillows. We are also pleased that you enjoyed the spacious TV, strong shower pressure, quality towels, and convenient push-button bath products. It is great to know that you also found our breakfast consistent with our brand standards. We sincerely apologize for the issues you experienced with the television repeatedly resetting and, especially, the bathtub not draining properly. We understand how uncomfortable and potentially unsafe it must have been to have water accumulating in the tub and nearly slip. These maintenance concerns should be addressed to ensure a safe and comfortable experience. We also appreciate your comments about the entrance and understand that finding the property may have been a little confusing. Thank you again for sharing both the positives and the areas that need improvement. We truly appreciate your feedback and hope to provide an even smoother stay on your next visit!

"Great stay"
Roving38973697141, 15 Juillet 2026

Clean, friendly, good breakfast

Owner Response, 15 Juillet 2026

Hi Roving38973697141, Thank you so much for your wonderful review! We're delighted to hear that you had a great stay with us. It's especially rewarding to know that you found our hotel clean, our team friendly, and our complimentary breakfast enjoyable. Providing a welcoming atmosphere, comfortable accommodations, and a satisfying start to the day are all important parts of the experience we strive to create for every guest. Your kind words mean a great deal to our entire team and serve as wonderful encouragement to continue delivering exceptional hospitality. Thank you again for choosing to stay with us and for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back for another pleasant and enjoyable stay in the future! Sincerely, Bob General Manager Best Western Inn & Suites

"Clean, polite."
Kevin H, 13 Juin 2026

Clean. Polite. Efficient. Good value. Breakfast was hot, not great, good enough. I would definitely stay again.

Owner Response, 13 Juin 2026

Hi 96visitor, Thank you so much for taking the time to share your feedback and for choosing to stay with us. We're very pleased to hear that you found our property clean, our team polite, and our service efficient. Providing a welcoming environment with smooth and reliable service is something we take great pride in, and it's always rewarding to know when guests notice these efforts. We also appreciate your comments regarding the value of your stay and your experience with breakfast. While we're glad it met your expectations overall, we understand there is always room for improvement and your feedback is helpful as we continue to refine our offerings. Most of all, we are delighted to know that you will definitely stay with us again. That is the highest compliment we can receive, and we truly appreciate your trust and support. We look forward to welcoming you back for another comfortable and pleasant stay in the future.

"Where Cleanliness and Customer Service Go to Die"
Heather S, 16 Février 2026

Absolutely the worst hotel stay of my adult life. We were required to book here due to a tournament organized by Hockey Time Productions, which contracted hotels over 30 minutes away from our games in Elkhart. That inconvenience alone was frustrating — but the condition and management of this property made it exponentially worse. From the moment we arrived, the tone was hostile. The manager aggressively accused families of “not supervising their children” and threatened to withhold deposits. At one point, he even scolded our kids for playing in the snow outside the hotel — not near vehicles, not damaging property, not bothering anyone. Just kids playing in snow. The irony? There was an abandoned shopping cart sitting on the premises along with scattered belongings that clearly looked like they were left behind by homeless individuals. Apparently harmless children are the priority issue — not the condition of the property itself. Our room? My son found centipedes in the bathroom within minutes of unpacking. The lampshades had stains so questionable they made us genuinely uncomfortable. The property sits directly behind a gas station with zero visible security, so you can add “worrying about your vehicle” to the list of amenities. And it wasn't just our room. One of our team's rooms had a bathtub that would not drain — water was literally up to their calves while showering. That is not a minor inconvenience. That is a basic plumbing failure. Cleanliness clearly is not a priority here. In another room, the bathroom mirror had not even been properly wiped down — it still had an explicit phrase written across it in cursive finger streaks from a previous guest. That means the mirror wasn't cleaned at all before new guests checked in. There is no excuse for that level of negligence. Now let's talk about the laundry situation. The front desk assured me they had working washer and dryer units and could make change. Washer worked. Dryer absolutely did not. It spins. It makes noise. It does not dry. There is no signage indicating it's broken — because apparently pretending it works is the strategy. When I brought this up, the staff looked at me like I was speaking another language and offered zero solution. No refund. No access to their in-house machines. Nothing. Instead, I hauled 60+ pounds of soaking wet laundry to a laundromat three miles away, spending an additional $20 just to dry one load of clothes (plus the $2.50 I already wasted on their broken dryer). After being on the road for over 10 days for hockey, clean clothes were not a luxury — they were a necessity. The price gouging during the tournament was the final insult. The rates we were charged were significantly higher than booking directly through their own website. And the “complimentary breakfast”? Cold eggs. Bacon floating in grease. Even the cereal and milk tasted off. I wouldn't serve it at home, and I certainly wouldn't feed it to my kids. If you're looking for an overpriced, poorly maintained hotel with dismissive management, broken amenities, and shockingly low cleanliness standards, this is your place. If you value safety, working facilities, and even the bare minimum of hospitality — stay literally anywhere else.

Owner Response, 16 Février 2026

Dear heathersW7486NU, Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about the multitude of challenges you experienced during your stay. We are deeply concerned about your reports regarding cleanliness, room condition, and maintenance issues. Finding centipedes in the bathroom, lampshades, mirrors, and a bathtub that wouldn't drain are completely unacceptable, and not reflective of the standards we strive to maintain. Your observations regarding the laundry facilities and breakfast also highlight areas where our operations did not meet basic expectations, and this is taken very seriously. We are equally troubled to hear about your interactions with management and staff. Every guest including children should feel welcomed, safe, and treated with respect. Aggressive behavior or dismissiveness toward guests is not acceptable, and your experience clearly did not align with the level of professionalism and hospitality we expect from our team. Your feedback also sheds light on the importance of security, proper signage for broken amenities, and maintaining a clean and safe environment on the property. These are critical areas for any hotel, and it is clear that in this instance, we fell short. We understand that these issues compounded your frustration, especially during a long tournament trip where reliable accommodations were essential. Please know that your detailed review will be shared with the entire team to address the serious concerns you raised, including cleanliness, maintenance, management interactions, and guest services. Feedback like yours is crucial in helping us evaluate and improve operations for future guests. We are genuinely sorry that your stay caused such distress and inconvenience. Thank you again for your honesty, and we hope that despite this experience, your upcoming travels provide the safe, comfortable, and properly maintained accommodations every guest deserves. Sincerely, Bob General Manager Best Western Inn & Suites

"Room ok but didn't like the dope smoke"
Nevada_Tony, 06 Octobre 2025

Room was clean & fine but had a continued smell of marijuana smoke, especially around the elevator doors...we were across the door from the elevator and seemed like we got more than our share. Especially frustrating given this was a no-smoking facility. The folks at the desk said they were limited what they could do, only being able to charge the offender a smoking charge at check out. Also, the laundry room & lobby restroom could have been cleaner. Will add that the front desk folks were very friendly and courteous.

Owner Response, 06 Octobre 2025

Dear Nevada_Tony, Thank you very much for taking the time to share your feedback with us. We're happy to hear that you found your room clean and that our front desk team provided friendly and courteous service. We truly appreciate your kind words about them. That said, we're sincerely sorry for the inconvenience you experienced due to the marijuana odor near your room and elevator area. As a 100% non-smoking facility, we take these violations seriously, and it's unfortunate when a guest disregards our policy and impacts others' comfort. Please know that we have shared your comments with our housekeeping and management teams to increase monitoring in common areas and ensure that any odor issues are addressed promptly and thoroughly. We also appreciate your note about the laundry room and lobby restroom. Your feedback has been shared with our housekeeping staff to ensure those areas receive extra attention moving forward. Thank you again for your honesty and understanding. Your input helps us continue improving, and we hope to have the opportunity to welcome you back in the future for a fresher, more enjoyable stay. Sincerely, Bob General Manager Best Western Inn & Suites

"one night in town"
CHI C, 18 Août 2025

It was nice, great location. Close to the highway/toll road. clean, great breakfast. nice pool. convenient to everything

Owner Response, 18 Août 2025

Hi 577chic, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and that our location worked out so well for your travels. Being close to the highway and toll road does make getting around easy, and we're glad it added convenience to your visit. It's also wonderful to know that you found the property clean, enjoyed the pool, and had a great start to your day with our breakfast. Our team takes pride in maintaining a welcoming environment and providing thoughtful amenities, and it's rewarding to know these efforts made a positive impression. We truly appreciate your kind words and look forward to welcoming you back the next time you're in the area.

""
Linda S, 23 Juillet 2025

Very good but pricey for what you get. Bar was nice, but did not use. Breakfast was good. Clean. Breakfast staff had music on phone and sang, but was good and not to loud. Front desk could of been friendlier.

Owner Response, 23 Juillet 2025

Hi lindasY5902WX, Thank you for taking the time to share your recent experience with us. We're truly glad to hear that your stay was very good overall and that you found the property clean and well-maintained. It's also wonderful to know that you enjoyed our breakfast offerings and found the atmosphere in the breakfast area upbeat and not too overwhelming. We especially appreciate your kind mention of the breakfast team, they'll be pleased to know their energy and music added a positive note to your morning! We also appreciate you noting the quality and appeal of our on-site bar, even if you didn't have a chance to enjoy it this time. We hope on a future visit, you'll be able to unwind there, it's a great place to relax in the evening. That said, we're sorry to hear that the level of friendliness at the front desk didn't fully meet your expectations. Providing a warm and welcoming atmosphere is incredibly important to us, and we appreciate you bringing this to our attention so we can use it as an opportunity for growth and retraining. We also understand your comments regarding the value of your stay. While we do our best to provide a comfortable, enjoyable, and convenient experience, we know that each guest's perception of value is important, and we'll certainly take your feedback into account as we continue to assess our offerings and pricing. Thank you once again for your thoughtful review. We truly hope to welcome you back again soon and provide you with an even better experience. Sincerely, Bob General Manager Best Western Inn & Suites

"A great place to stay."
Anthony P, 30 Juin 2025

Everything was perfect from checking in to a very nice room, comfortable bed, good nights sleep, good breakfast and did I mention the very friendly staff.

Owner Response, 30 Juin 2025

Hi anthonyp794, Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that everything from check-in to check-out met and hopefully exceeded your expectations. It's always our goal to provide a seamless and comfortable stay, so knowing that you enjoyed a clean, well-appointed room, a restful night's sleep, and a satisfying breakfast truly means a lot to us. We're especially proud that our team left such a positive impression. Our staff takes great pride in offering warm, friendly service, and it's wonderful to hear that their efforts helped make your stay even more enjoyable. We truly appreciate your feedback and look forward to welcoming you back the next time you're in town! Sincerely, Bob General Manager Best Western Inn & Suites

"GREAT EXPERIENCE EVERY TIME"
Linda O, 18 Juin 2025

The Whole atmosphere of the Best Western is Great. I especially love that it's more Updated compared to a few other places in the area. Employees are helpful and very Pleasant. Breakfast changes daily and it's very tasty and hot. It's one of the 1st Hotels I've stayed at where people are considerate of others that might still be sleeping when they leave. Also I've never had problems with people above me being overly loud. That makes for a Wonderful night's rest. Best Western is my GO TO HOTEL when I'm in Elkhart, Indiana.

Owner Response, 18 Juin 2025

Hi N389IZDlindao, Thank you so much for your thoughtful and generous review! We're thrilled to hear that the atmosphere, comfort, and service made such a positive impression on you. It's wonderful to know that you found our property to be more updated than others in the area. We work hard to keep our facilities modern, clean, and welcoming, so your feedback truly means a lot. We're also glad our team members stood out to you, providing helpful and pleasant service is something we take great pride in. We're delighted you enjoyed the hot breakfast and appreciated the variety we offer daily. Starting the morning with a satisfying meal can make a big difference while traveling, and it's great to know that made your stay even better. And thank you for highlighting the peaceful environment! A quiet night's rest is essential, and we're so glad you felt that both our guests and building design contributed to a restful experience. Your loyalty and trust mean the world to us, and we're honored to be your go-to hotel when visiting Elkhart. We look forward to welcoming you back soon for another relaxing and enjoyable stay.

"BEST Best Western we've stayed at!"
B_b_and_E_travels, 06 Juin 2025

I'm so thankful that we found this gem after many hours of driving! It checked all the boxes for us: clean rooms, great breakfast, great pool. The breakfast and the pool especially won us over. I love that they alternate hot foods on different days. One day was sausage and the cheese omlete-looking eggs (the BEST eggs), and the next day they had bacon and regular scrambled eggs (even these eggs were a much better quality than the eggs we had at a previous Best Western in a different state). They had sausage gravy with the biscuits, which is my preference over the pepper gravy. Additionally, they had a PANCAKE maker, which had regular batter and red velvet batter!!! Also, they had powdered sugar that you could put on, which was a nice added touch. Plus, the coffee was a touch screen machine and it tasted great with the hot chocolate packets they put out (another nice added touch). The pool was warm, not too cold. It looked and smelled clean. I liked that they had a hot shower nearby that you could use afterwards. They also had a couple of floaties and toys that you could use, which AGAIN, a nice added touch. Everyone we spoke to was nice and professional, and they didn't seem bothered when we asked for extra towels and such. We even had a situation happen unexpectedly and we had to have a late check out and they were generous enough to accommodate us. Added bonus- they had a small "store" by the front desk where you could buy small snacks, drinks, and such. All in all, we will definitely be staying here again when we come through!

Owner Response, 06 Juin 2025

Hi B_b_and_E_travels, Thank you so much for this amazing review! We're absolutely thrilled to hear that your stay with us stood out, and we couldn't be more grateful for your thoughtful and detailed feedback. After a long day of driving, we're so glad our hotel was just the comfort and relief you were looking for. It's wonderful to hear that our clean rooms, warm and well-maintained pool, and especially our breakfast selection checked all the boxes for you. Your kind words about the breakfast made our team smile! We've put a lot of thought into offering variety and quality in our hot food selections, so hearing that you enjoyed the rotating options, like the cheese omelet-style eggs, sausage, bacon, and biscuits with sausage gravy truly means a lot. We're also delighted that you appreciated the red velvet pancake batter, powdered sugar topping, and hot chocolate add-ins with our touchscreen coffee machine. It's those little touches we hope make your morning just a bit more special. We're also pleased to know the pool area hit the mark. Cleanliness, comfort, and a few floaties for fun are all part of the experience we aim to create, and it's great to hear you noticed and enjoyed those extra touches. Having a hot shower nearby is something many guests appreciate, and we're glad you found it convenient. It's equally heartening to hear that our staff treated you with professionalism and kindness. Accommodating a late check-out when the unexpected happens is the least we can do to help ease your stay. We're here to make things as smooth and stress-free as possible. Thank you as well for mentioning our small front desk store, it's there for those little cravings or forgotten travel items, and we're happy it added to your experience. We're so thankful you found us and are beyond excited to welcome you back whenever your travels bring you through again. Safe travels until then!

"Pleasant stay"
Robert G, 27 Avril 2025

The rooms were spacious. Everything seemed clean. Front desk staff very polite. Breakfast was standard for Best Western, pretty good. Maybe they could have intructions for using the TV, took me awhile to figure it out. Could use a few teabags in the room with the coffee maker.

Owner Response, 27 Avril 2025

Hi robertgZ8657OZ, Thank you for taking the time to share your feedback with us following your recent stay! We're delighted to hear that you found our rooms spacious and clean, and that you had a positive experience with our front desk team. Providing a welcoming, comfortable environment and courteous service is very important to us, so your comments truly mean a lot. We're also glad to hear you enjoyed our breakfast offerings. We work to maintain the high standards our guests expect from Best Western, and we're pleased it met your expectations. Thank you as well for sharing your suggestions. We appreciate your feedback regarding the TV instructions. We understand how frustrating it can be when technology isn't immediately intuitive. We'll take a closer look at how we can make operating the TV clearer and easier for future guests. Your idea of adding teabags to the in-room coffee amenities is a great one, and we will review this with our team to see how we can improve the experience for our tea-loving guests. Your feedback helps us continue to enhance our service, and we sincerely appreciate you bringing these points to our attention. We hope to welcome you back again soon and provide an even better experience next time!

"HOCKEY TEAMS, BEWARE!"
Sunshine32599609628, 28 Mars 2025

If you're somehow lucky enough to attend a hockey tournament in the area and someone suggests staying here, do yourself a favor and fight back till you are thrown in the Penalty Box! The only exception to this rule is if your idea of a vacation is zero fun, a 10 p.m. curfew (yes, for ADULTS), and the pleasure of leaving your expensive hockey gear in your car overnight, in a sketchy neighborhood. Let me take you through the luxury that is this hotel: Upon arrival, you'll nearly miss your turn because you'll be too busy staring at the glaringly bright "MOTEL" sign and thinking, "Am I in the wrong neighborhood?" But alas, you'll have to abruptly turn into the parking lot of a run down gas station and drive on through to the Best Western Elkhart. Once inside, you'll be greeted by hotel staff who will act as if your very presence has inconvenienced them beyond measure. Don't worry, they'll rush you through signing a CODE OF CONDUCT that you won't have time to even skim (it's practically a race!). This privilege is also extended to those who arrive at midnight after a five-hour drive, so welcome to the party! After signing away your rights, they'll quickly stow your signed document, making sure you're blissfully unaware of any rules you've just agreed to break. Next, you'll head to your room, which will smell... interesting. Could be mildew, could be mystery juice... you'll never know. But wait, there's more! The bathroom will feature lovely black spots (mold, anyone?), water damage on the ceiling, and—plot twist—no towels! So, back to the front desk where you'll be gifted the hotel's last four "clean" towels—lucky you! After this exciting start, you'll enjoy access to the world's smallest elevator, which has to accommodate three other hockey teams. Breakfast? Questionable at best. And the lobby? Tiny, of course. And, oh yes, you'll be fined for gathering there as a team. Because who wants a hockey team to actually, you know, bond? The cherry on top: a 10 p.m. curfew for everyone, because nothing says "enjoy your stay" like being treated like you're 12 years old. Don't bother looking for the curfew notice, though—it's only in the CODE OF CONDUCT that you signed under duress. Days after your stay, you'll be pleasantly surprised to find that your account has been charged a $100 fine for a violation you were never warned about. But don't worry, the hotel manager will eventually get back to you—in weeks. In the meantime, the Sales Manager, Dawn, will bless you with unprofessional emails and phone calls for some, and ignoring others, while maybe responding to your complaint—if you're lucky! And don't forget, her favorite pastime is sending passive-aggressive emails about how your "team" caused the issue. If you're upset about your $100 fine, why not go all in? Dawn will assure you that other teams have upgraded to a $250 fine, or maybe a 1 a.m. eviction—that's always fun! As Dawn so kindly put it in her email to other parents, all while blissfully ignoring my emails and calls altogether, “There is no ‘I' in team.” So, enjoy being charged as a group for your team's sins. In conclusion, if you're a hockey team, RUN!!! This hotel is more interested in collecting extra fees from you than providing any semblance of hospitality, all while being the priciest hotel you've stayed at all season. They seem to have an intense hatred for hockey families and their teams, so do yourself a favor and book at a Marriott or Hilton. You know, a place that actually wants your business and will let you bond as a team. Good luck at your next tournament and enjoy your stay quite literally ANYWHERE else. Maybe the motel is nice?

Owner Response, 28 Mars 2025

Dear Sunshine32599609628, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations. We strive to provide a welcoming and comfortable environment for all our guests, including sports teams, and we are sorry that you felt otherwise. Our policies, including quiet hours and curfews, are in place to ensure an enjoyable stay for all guests, as we accommodate a mix of travelers, from families to business professionals. We understand that team camaraderie is important, and we do our best to balance this with the needs of other guests. However, we apologize if these policies were not clearly communicated at check-in. Regarding your concerns about cleanliness, we take feedback seriously and will address these issues with our housekeeping and maintenance teams. Our goal is to provide a clean and comfortable environment, and we regret that we did not meet that standard in your case. As for fines and charges, any fees assessed are based on documented violations of hotel policies. However, if there was any miscommunication or an issue with your charges, we encourage you to reach out directly to our management team so we can review your situation. We appreciate your feedback and will use it to improve our processes. Should your team need accommodations in the future, we would be happy to discuss how we can make the experience more positive.

"Poor choice"
Ira M, 07 Septembre 2024

We had a few choices and pulled into Best Western in Elkhart. I'd recommend staying elsewhere. Black mold on ceiling of bathroom, musty smell in room, limited breakfast hours and choices, only instant coffee. I'd advise staying elsewhere.

Owner Response, 07 Septembre 2024

Dear 272iram, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you encountered during your stay with us. We strive to provide a clean and comfortable environment for all our guests, and it's clear we fell short of your expectations. Please accept our sincere apologies for the black mold and musty smell you experienced. This is not the standard we aim to uphold, and we will address these concerns with our maintenance team immediately to ensure they are resolved. Regarding the breakfast and coffee options, I appreciate your comments and will discuss them with our team to explore improvements.We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"So happy we stopped here!"
268vickif, 12 Août 2024

The front desk service by Ashley was excellent! Friendly & efficient! Room was clean, beds dreamy and breakfast good! This is a great place to get a great nights sleep after driving 11 hours! Price, cleanliness, bedding , front desk service , lighted parking lot… all excellent!

Owner Response, 12 Août 2024

Hi 268vickif, Thank you for taking the time to share your positive experience with us! We're happy to hear that Ashley provided you with excellent service and that you found the room clean, the beds comfortable, and the breakfast satisfying. It's wonderful to know that our facilities, including the well-lit parking lot, contributed to a great night's sleep after your long drive. Your kind words and detailed feedback are greatly appreciated. We look forward to welcoming you back on your next trip and hope to provide you with another exceptional stay.

"Nicest Best Western"
x r, 09 Août 2024

Recently on my cross country drive I stayed at 3 different Best Westerns. This was the cleanest with the friendliest staff. The bed was definitely comfortable. the hot water for tea in the morning was really hot. I would definitely stay here again- not something I can say about every hotel.

Owner Response, 09 Août 2024

Hi suzb274, Thank you for your wonderful review. We're happy to hear that out of all the Best Westerns you stayed at during your cross-country drive, you found ours to be the cleanest with the friendliest staff. It's great to know that you had a comfortable night's sleep and that the hot water for your tea was just right to start your day. We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back on your next journey!

"Business Trip."
ricky S, 29 Juillet 2024

I stayed at this hotel last year and found the staff members to be very friendly and welcoming, They always greet you with a smile weather you are leaving or entering the hotel. The Manager Jay and Desk Clerk Victor are extremely nice to the guests. I will stay here anytime i'm in Elkhart. I was in town to work in Goshen but I stayed here. didn't mind the extra 30 mins drive. I'ts worth it. I also recommend this hotel friend but he couldn't make the trip this year. If you are going to Elkhart, pay the extra few $$$ if you want great service and quality.

Owner Response, 29 Juillet 2024

Hello rickysQ8868LO, Thank you for your wonderful review. We are happy to hear about your positive experience during your stay last year. It's heartening to know that our staff, especially Jay and Victor, made a lasting impression with their friendliness and warm greetings. We are thrilled that you found the service and quality worth the extra drive from Goshen and that you would recommend us to your friends. Your kind words mean a lot to us and serve as a great motivation for our team to continue providing excellent service to our guests. We look forward to welcoming you back to Elkhart on your future visits. Thank you once again for your recommendation and for choosing to stay with us. Sincerely, Bob General Manager Best Western Inn & Suites

"Homestead to Plainfield"
Craig S, 21 Juillet 2024

Good location for this property. Easy access from freeway. Friendly front desk staff, but rickety luggage carts. The room was clean with comfortable beds and good pillows. The bathroom was a little dated but clean and functional. We would stay again.

Owner Response, 21 Juillet 2024

Hi Dunerhandicap18, Thank you for your review. We're glad to hear that you found our location convenient and appreciated our friendly front desk staff. It's great to know that you enjoyed the clean, comfortable room and beds. We also appreciate your feedback about the luggage carts and the bathroom. We're looking into improvements to ensure that all aspects of our property enhance your experience. We're delighted that you would stay with us again and look forward to welcoming you back on your next visit! Sincerely, Bob General Manager Best Western Inn & Suites

"Dont't be fooled"
jenniferhW6785DX, 07 Juillet 2024

The exterior and lobby are updated and welcoming. But that is the extent. Rooms are basic. Furniture is tired and damaged. All of the lamps in our room were crooked and bent. The bathroom was disgusting!! Hairs on the floor and baseboards from other guests. The shower curtain was enough to make me want to leave- not changed between guests. Stained and crusty. The linens were soft and comfortable. The carpet was nice. Service was good. Online reviews do not match experience- I would NOT stay here again for any reason. Pick another hotel.

Owner Response, 07 Juillet 2024

Dear jenniferhW6785DX, Thank you for sharing your feedback about your recent stay with us. I apologize that your experience did not meet your expectations, and I regret any inconvenience caused. I'm sorry to hear about the issues you encountered with the condition of your room and bathroom. Your comments about the tired furniture, crooked lamps, and cleanliness concerns are concerning, and I assure you that we take them seriously. We are actively addressing these issues to ensure they do not recur. I appreciate your positive comments about our updated exterior, welcoming lobby, comfortable linens, and good service. However, I understand your disappointment with the overall experience not matching your expectations set by online reviews. Your feedback is invaluable to us as we strive to make necessary improvements. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"Great service great bed"
Ruggmann, 18 Juin 2024

I wasn't able to check in very early The night worker was at the desk and did greet me Offered me cold water and informed me of the coffee in the lobby The room was neat and tidy And the bed was Comfortable for me

Owner Response, 18 Juin 2024

Hi Ruggmann, Thank you for your wonderful review. We're glad to hear that our night staff welcomed you warmly and provided refreshments while you waited to check in. It's wonderful to know that you found your room neat and tidy and the bed comfortable. We appreciate your feedback and hope to have the pleasure of hosting you again in the future! Sincerely, Bob General Manager Best Western Inn & Suites

"Comfortable stay"
aniru0k, 07 Juin 2024

Room was super clean. Water flow in shower was amazing for a hotel. Breakfast was hot. Front staff were very accommodating.

Owner Response, 07 Juin 2024

We are delighted to hear that you enjoyed our clean rooms, excellent water flow, and hot breakfast. Our front staff always strive to provide outstanding service. We hope to welcome you back soon for another great stay.

"A fair-priced convenient stopover"
Len L, 18 Avril 2024

Had a mid-trip stopover recently. Very friendly and capable staff. Well cared for room with a very comfortable bed. Excellent breakfast with good variety of healthy, hot and cold options. Well-located near the toll road with a full-service market and restaurants nearby. Only major drawback was road construction in front of the access drive to the motel which made it even difficult to see where to enter. Otherwise, an overall good value facility.

Owner Response, 18 Avril 2024

Hi 40lenl, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a pleasant mid-trip stopover at our hotel and that you found our staff friendly and capable. It's wonderful to know that you enjoyed your well-cared-for room and found the bed very comfortable. We're also glad that you had a great breakfast experience with a variety of healthy and delicious options. We appreciate your feedback regarding the road construction near our access drive. We apologize for any inconvenience this caused and will work on this to improve visibility and accessibility for our guests. Thank you for choosing our hotel for your stopover, and we hope to welcome you back in the future.

"Great hotel and staff"
Ashley32086, 01 Janvier 2024

Great hotel great staff very cleaning the hotel even has a clean smell when you walk in as well as the rooms the pool is also kept very clean breakfast area clean full. This hotel is cheaper and.cleaner the your.more higher priced hotels

Owner Response, 01 Janvier 2024

Hi Ashley32086, Thank you for choosing to stay with us and for your great review regarding your recent stay. Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Sincerely, Bob General Manager Best Western Inn & Suites

"Best stay for the dollar"
Ashleyh032086, 28 Septembre 2023

Extremely happy with my stay. The staff is welcoming. The entire hotel is clean. The staff is always smiling and kind. No fuss to address a issue. Truly a hotel that wants to make sure your stay was pleasant

Owner Response, 28 Septembre 2023

HI Ashleyh032086, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, cleanliness and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. We look forward to seeing you again.

"Happy customer"
Dreamer573241, 19 Août 2023

Sunil was the gentleman that checked us in. He was wonderful, helpful and friendly. We requested a special room and we received it. The room was large and plenty of room for 2-4 people. It was clean and smelled fresh. The entrance was a little confusing, going through a gas station parking lot. It was no big deal once we figured it out. The breakfast served hot food and had a good variety. I also enjoyed the exercise room and used it daily. The room was quiet which I greatly enjoyed.

Owner Response, 19 Août 2023

Hi Dreamer573241, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our breakfast and amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We will share your comments with our staff, especially Sunil. We look forward to seeing you again.

"Above average!"
K7801HImatthewv, 14 Août 2023

Overall one of the better hotel stay experiences we've had! Nice, clean, quiet room. Quick friendly check-in. Well stocked breakfast that was kept fresh. Parking was well lit and felt safe. Would definitely recommend!!

Owner Response, 14 Août 2023

HI K7801Hlmatthewv, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, parking and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

"Nice rooms"
Sharon D, 31 Juillet 2023

The room was clean and functional. They have a night light on the wall that I did not like and didn't realize until morning that I could have turned it off. Bathroom was very cleaned and well stocked. Loved that the little fridge also had a small freezer.

Owner Response, 31 Juillet 2023

Hi Sharon D, Thank you for taking the time to share your review and experience. We are glad to know you found us a clean place to stay and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

"Business Trip"
rickys598, 31 Juillet 2023

Very friendly staff, always ready to help and answer any questions. Superb breakfast. Manager, and front desk clerk extremely nice, Manager have a very dedicated crew. well done. very polite, no matter what time you walk in the hotel, someone is always there to greet you. i've been staying in hotels for some time now, and really did'nt get the attention like I did from this hotel.

Owner Response, 31 Juillet 2023

Hi rickys598, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Just okay"
Barrynof, 02 Juillet 2023

The stay started with having to figure out that to get to the hotel, you have to first drive through the gas station in front of it. Strangest entrance to a hotel ever! Once there, I was confused by the all the weeds that were sticking up through the cracks in the pavement. For a second, I thought that the place was closed. There were two guys out front who immediately jumped up. So, I figured it must be open. One of the guys checked us in and placed us on the third floor where it would be quieter. We appreciated that. We hopped on the elevator, which clanked and banged it's way to the third floor. The hotel looked okay. Our room was big and FAIRLY clean. (See pictures.) The door to the closet did not seem to be hung right, since it did not close flush with the wall. Some of the decor was interesting, sparkly counter tops and gold shower escutcheons. Odd choices, if you ask me. Lastly, the breakfast was okay. The biscuits were hard, but the waffles were good. So, all in all, it was okay.

Owner Response, 02 Juillet 2023

Dear Barrynof, Thank you for staying at our hotel and for taking the time to write a review. Although the hotel looked okay and the rooms were big, we apologize for the difficulty you experienced during your most recent stay with us. We take the value on your report regarding the condition of the hotel and the door closet. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well-maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit. Sincerely, Bob General Manager, Best Western Inn & Suites

"Comfortable Stay - Slightly Above Average"
Cdnehrider, 01 Juillet 2023

We received a friendly greeting as an elite member. The room was clean and comfortable but a bit worn. There were rips in the sheet curtains that should be repaired. There are no big complaints, everything is average. It is located behind a gas station so at first easy to miss. You can book here and have a good stay.

Owner Response, 01 Juillet 2023

Hi Cdnehrider, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future! Sincerely, Bob General Manager Best Western Inn & Suites

"Absolutely amazed at cleanness even breakfast stays clean with a full house! Coffee is always available and fresh"
Ashley H, 26 Juin 2023

Very clean !!! Staff is pleasant makes. U feel welcomed no matter what your stay is for. Mangers and front desk workers always make the stay pleasant with smiles and greetings. Hotel has a fresh smell always

Owner Response, 26 Juin 2023

Hi ashleyhT8817II, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and welcoming experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!

"Ok. Front desk service for issues could improve."
Luv2spa2, 06 Juin 2023

Ok. Informed them I'd have a late check in which they honored nicely. A used face towel was still in bathroom upon my arrival. Initial front desk person offered room change which i considered (room also had a slight smell to it) but my son had already layed down. So i asked if bathroom could be re-cleaned to which he said yes. No one came. Front desk next morning (said his name was Mike, no name tag on) was rude...saying "it's just a towel " when I requested bathroom to be re-cleaned. No follow through from front desk. They did not send up fresh towels. Nothing. I would have changed my room had I known they weren't going to clean it. Front desk even didn't notify cleaners the next day to prioritize my room. I got the Cleaners myself (who were pleasant, didn't fully understand English) who came immediately to service the bathroom. Even saw the cleaners after their shift who remained very pleasant. Told upon arrival hold placed on card, which is understandable. I had a three night stay. Upon check out, when I wanted to change form of payment, was told rudely by Mike that it was charged in the night. When I checked, not only was it previously charged but seemingly charged upon my arrival vs just a hold. Food was delicious. Even though I got down there late for breakfast my last day, I was pleasantly surprised that I could still get some hot food that was left and with a take out container. Hotel worked but if in the area again, will probably choose different hotel, especially since there were several other brands I trust in the area (on same block) like Hilton Garden)

Owner Response, 06 Juin 2023

Dear Luv2spa2, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, the food was ice and the breakfast choices were, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

"Best best western ever visited"
dferrariwi094, 02 Juin 2023

Bob was great at the desk, he was very polite and informed us about all hotel amenities upon check in. Hotel is located off the Main Street so it was very quiet at night time. Breakfast was decent too.

Owner Response, 02 Juin 2023

Hi dferriwi094, Thank you for letting us know how impressed you were with our services, hospitality, breakfast and amenities of Best Western Elkhart Inn & Suites. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We will share your kind words with our staff and we look forward to welcoming you again soon!

"Nice Hotel"
annak15384964, 17 Janvier 2023

Hotel is located behind gas station. Entrance was neat and clean. Bob at the desk was very polite and quickly checked me in. My room was clean as well. Breakfast was good. Eggs, sausage, waffles and biscuit and gravy.

Owner Response, 17 Janvier 2023

Hi annak1538964, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. We will share your comments with our staff especially Bob. We look forward to seeing you again.

"Not up to BW standards"
William G, 28 Décembre 2022

Lobby was lovely, check in was smooth, room was not nearly as clean as it should be. Corners and edges were not clean, bathroom seemed to not have been cleaned with anything but a cloth for maybe days (yellow scum around drain, dirt and hair on edges of floor, mirror had dirty cloth marks, etc) which makes you wonder about the linens. This will not be a place we will stay again, not up to BW standards!

Owner Response, 28 Décembre 2022

Dear G5837NSwilliamg, Thank you for providing us with feedback from your recent stay. It's great to hear that our lobby was lovely and the check-in was smooth, however, I do regret that you experienced several shortcomings during your stay. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

"Pleasant Stay "
Nadia C, 12 Décembre 2022

Hotel is located off the Main Street which is quite location. Spacious room with separate entertainment area is a huge plus when you travel with family. Price was very reasonable. Frontdesk staff was polite enough to help us choosing a restaurant. Definitely recommended!!

Owner Response, 12 Décembre 2022

HiC8069AAnadiac, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We will share your comments with our staff. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Inn & Suites.

"Good Overall with some minor issues"
Lisa631, 24 Octobre 2022

The front desk staff was excellent , very friendly. The hotel lobby was nice as was the breakfast area. I thought the breakfast was good and appreciated the 24 hour coffee. The room was on the second floor across from the elevator. The room was nicely furnished but the bathroom was not to my liking. Old fixtures in the tub and the drain didn't work well. Not the cleanest either. Seems like the room was updated recently but not the tub. The bed was firm but comfortable. I have no idea why the cable box is behind the TV, so you couldn't change the channel while laying in bed. A few paint chips off the wall too. I may or may not return the next time I'm in town.

Owner Response, 24 Octobre 2022

HiLisa631, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. We have shared your feedback with our staff to ensure we continuously work on bettering our services and amenities. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

"Great hotel"
Wilsons711, 12 Octobre 2022

What a pleasant surprise this hotel was after a long drive. Best Western hotels are our go to if one is available, and we are rarely disappointed. But this little hotel was as nice as some way more expensive ones we've stayed in. Good job!

Owner Response, 12 Octobre 2022

Hi Wilson711, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

"Great stay"
karipettit304, 08 Octobre 2022

When we checked in the young man at the front desk was very pleasant and helpful. When we got to our room I noticed it was very modern and updated not to mention very clean. The bed and pillows were very comfortable and we had a very good night stay. The next morning the breakfast was good and we had zero complaints. We would definitely recommend staying at this hotel again.

Owner Response, 08 Octobre 2022

Hi karipettit304, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed and pillows, friendly staff, and breakfast. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Inn & Suites.

"Unresolved Issues Run"
tboothe1974, 15 Septembre 2022

Poor maintenance Air conditioning issues Plumbing issues Elevator issues Dryer issues Refrigerators issues Bathroom vents issues Smoke alarm issues Filthy carpet issues Rooms definitely don't smell like the lobby

"Amazing Hotel, Elkhart's Best Kept Secret"
BrucePeers, 10 Septembre 2022

If you are looking for affordable, beautiful rooms with a caring staff, amazing amenities, awesome breakfast (and early), and perfectly located close to the Interstate, you are at the right place. Tucked away, quiet, and perfect for family, business, individuals, or couples. Elkhart's best kept secret.

Owner Response, 10 Septembre 2022

Hi BrucePeers, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, great amenities, breakfast, and we were able to meet your expectations of quality service in our hotel. We will share your great review with our staff review, especially with Elkhart's, and we can't wait to serve you again. Thank you very much!

"Great service"
brittanyM3145, 06 Juin 2022

Receptionist was really kind and made me feel welcomed. Room was very clean and nice and they even have snacks to buy ! I definitely recommend this hotel if you're looking for a place to stay I loved it here!

Owner Response, 06 Juin 2022

brittanyM3145, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Inn & Suites. Sincerely, Bob General Manager Best Western Inn & Suites

"Not properly cleaned, neither window nor door locked"
Traveler8901, 22 Mai 2022

Check in was great. Front desk was very friendly. Room door was in dire need of WD 40. Was humid in the room when we arrived and it was due to a window partially open. We were able to get it even with the other glass but it would not lock. Also dead bugs in the track. Toilet seat didn't fit the toilet and there was dirt on the floor behind the door and under the sink counter on both sides. Tub faucet was dripping and the stopper was closed so there was water filling the tub. Closet door was warped open at the top. Yes, the entrance is updated and modern but the room itself was not. Hotel was sold out so switching rooms wasn't an option.

Owner Response, 22 Mai 2022

Traveler8901, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve. Sincerely, Bob General Manager Best Western Inn & Suites

"Good place to stay"
janetsX262AY, 06 Mai 2022

Did internet reservation through Best Western site while on the road to Elkhart. Registration ready for us when we arrived. Good breakfast. Close to numerous restaurants for lunches and dinner. Courteous staff. Had problem with TV that was quickly resolved by manager on duty.

Owner Response, 06 Mai 2022

janetsX262AY, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much! Sincerely, Bob General Manager Best Western Inn & Suites

"Convenient but not a familiar stay..."
Kmic000, 28 Avril 2022

We decided to stay at the Best Western Inn & Suites hotel in Elkhart before visiting the Notre Dame campus. We reserved a King suite room with kitchenette and specifically requested a room away from the elevator. Unfortunately the only suites available were directly across from the elevator. It was a little loud initially in the afternoon but quieted down in the evening. The general hotel and room was clean and comfortable. Bathroom was small and had older looking fixtures. TV's were outdated as well. Breakfast was complimentary and good. The lobby was updated and modern. There was an indoor pool that was nice. Front desk workers were friendly. Decent stay for a night if you're trying to save money but there are better options in the area if you're willing to pay extra.

Owner Response, 28 Avril 2022

Kmic000, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient. We have shared your feedback with our staff to ensure we continuously work on bettering our services, especially with the amenities and the breakfast. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future! Sincerely, Bob General Manager Best Western Inn & Suites

"Over priced for the quality of service and room selection."
Jbooze85, 26 Avril 2022

I wasn't disappointed in the cleanliness of the room when I first arrived. I was there for 4 days andc housekeeping never came in and cleaned the room. I had to get clean towels from the front desk. I also found the room for a lower rate than in was given and was told they wouldn't honor their prices match guarantee.

Owner Response, 26 Avril 2022

Jbooze85, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon. Sincerely, Bob General Manager Best Western Inn & Suites

"Very nice"
W480NVloric, 26 Avril 2022

We selected this hotel because of the reviews I read. The hotel did not disappoint. All areas of the hotel including the pool were very clean. Beds were comfortable, breakfast had a nice selection. I will definitely stay again

"Clean hotel"
Ann S, 23 Mars 2022

Hotel is located just off the interstate. My room was very clean and smelled very fresh. Breakfast was pretty nice in morning and pool was a plus. Frontdesk staff was very polite and informative about area. I highly recommend this hotel to everyone.

"Good for passing through or one night but that's it"
scramer1996, 20 Février 2022

I use TripAdvisor for all of my research so it only seems fitting to post an honest review. This is not a bad place to stay for someone just passing through or for one night but I do not recommend for longer stays. Here's why: Pros: Breakfast was nice even though we didn't eat there. They had a waffle maker and a hot pan with sausage eggs and bacon The location is nice. It's right behind a gas station with plenty of food options The beds were clean and the staff was friendly Cons: The hotel is kinda run down. The room was dirty with cobwebs in corners and scuffs on the walls. In the middle of the night I woke up smelling smoke. I noticed it was coming from the bathroom but there was nothing that could be causing the smell. My only thought is that someone in a nearby room was using their bathroom to smoke and had the fan on causing it to linger in the vents and drift into my room. I shut the bathroom door and that seemed to help. The smell was gone by morning. I should have called but it was 1am and I was exhausted and didn't want to pack all of my things just to switch rooms. In the morning I went to shower and pulled out the towels from the cubby only to find a pair of black underwear fall on the floor from the guest before. The cleaning crew needs to do a better job. It makes me wonder what else wasn't cleaned thoroughly. All in all it's ok and could be better with more attention but it needs improvement to be worth $99. * I mentioned the above about smoke and underwear to management when checking out but they didn't say anything. Hopefully they take care of the issue.

"Was a pleasant stay - no issues"
deemR1373IH, 28 Novembre 2021

After reading some other reviews , I was a bit worried. But we found this hotel to be clean and a great location. There is a delicious bbq place right nearby ( smoking fattys?). Yum! Hotel was clean and quiet .

"Awful customer service"
428raet, 21 Novembre 2021

The customer service was awful and the general manager was extremely rude. We booked 8 months in advance with a discount code, 7 months after booking the hotel I received a call from the General Manager saying he would not honor our rate and we had to pay over 5x the price we were promised and booked the room at. I was very reasonable since I understood it was a busy weekend, I said I understand we cannot use the discount code but I would like to at least have the rate we would have received at the time of booking. After this, he started getting very angry and said he "could change the rate anytime he wants". I would not recommend this hotel to anyone as he also changed the price on many other people who were also staying at the hotel that night.

"Irritating night light"
RaleighFrench, 06 Novembre 2021

Our room was spotless, and the bed was great. However, there was a night light on the wall next to the bed. We would turn it off and 20 minutes or so later it would come back on again. There was no way to unplug it as it looked to be just a button on the wall. We asked the desk clerk how to turn it off. He came and looked at it and was perplexed. He said he would speak to his boss. We stayed three nights and never learned how to turn this stupid light off. We saw the desk clerk every day and he never mentioned it to us again. The breakfast is the normal one. I put creamer in my coffee and it coagulated on the top as it is wont to do when it is spoiled. We mentioned it to the woman tending the breakfast area. She opened one of the little packets, took a sip, and said, "No, it's good". So what, we are playing Russian Roulette with the creamer? It would have been nice if she had looked at the expiration date on the little containers she had put out. I was concerned that we would hear the toll road traffic since the hotel is pretty much right next to it, but we had the heat on and never heard anything. If someone had told me how to turn off that irritating light, I would have given a much higher review.

"Cleanliness and staff above par!"
noradnoll, 18 Octobre 2021

The room was spic and span clean! The bed was so comfortable! I didn't wake up with an aching back like I usually do when staying in a hotel. The staff were so nice, knowledgeable and respectful. The decor was beautiful. The breakfast area spacious, clean and well stocked. A great experience. We will definitely stay here again!

"Good stay, good value"
rosie5658, 09 Octobre 2021

Easy booking. Good value and a clean hotel. It was easy to find and the hotel is not far off of the highway. We needed a room and it was late at night. They did all they could do to ensure we had a room that was within our budget and for that evening.

"CHARGED FOR 2 ROOMS AND REFUSE TO REFUND/ General Mgr who doesn't care!"
atexanboyz1, 05 Octobre 2021

I booked reservation for my son using Best Western app to avoid issues like the one we are facing today. In reviewing my credit card shpwing 2 charges one for 491.92 . And the other for 470.40 for 2 night stay this past weekend.. The general manager said to me over the phone that I made 2 reservations and should called to cancel because they were very busy due to some football game and had to hold my room. The fact is that he refuse to listen and take care of a client who stays at Best Western several times a month every month. We were there for business as we had delivery to make in Elkhart, Indiana. I send my son confirmation # and hotel details. Upon arriving he was attended by front desk clerk to who my son provided reservation #, I don't know what happened at the clerks end but he ended up booking him another room as we had already paid for online. I called corporate office they reached out to general manager who said my son didn't provide a reservation # he walked in and made a reservation for a room which is not what happened. I made a 3 way call with my son and general manager who said that my son should said something about staying in 2 queen room because I had booked a king room. As I had told the general manager that I make all reservations as he is driving from state to state for past 18 months first time dealing with this issue and poor service. What happened to finding a solution, Taking ownership, making every effort to make this right for the client experience. Instead flat out said you aren't getting a refund for one of the rooms. Then , Why in these challenging times with racial inequality does he have to throw in the race card when I said I was going to negative review. He said it's because of your kind of people. What does that have to do with taking care of his customer and doing the right thing to refund me for 1 of the rooms. What he failed to understand as I mentioned to him, we are a business too, we aren't asking or looking for anything for free. But when dealing with the general manager who doesn't know listen and refuse to take ownership and accountability to correct this obvious error on behalf of his clerk. I am emailing and escalating to Best Western corporate President and Ceo David Kong for resolution.

"Very nice..."
bobhayduk, 26 Septembre 2021

Over all this was a very nice Best Western, clean, quiet, and the staff was very helpful and curtious and friendly, It is very close to resturants and the highway. Easy to find and well lit parking area.

"A Good Place"
David L, 11 Septembre 2021

The check in was easy and pleasant and the room was neat and clean. Even though the property is older and somewhat dated, it's well cared for. The room amenities were fine with one exception. The tub didn't have a stopper so taking a bath was difficult. The room was sizable and the bed was just as we liked it. A good place to stay. We would recommend it.

"Unclean"
Susan H, 24 Août 2021

Found feces on toilet seat. Too tired after car trouble and 12,5 hours of travel to change rooms so we cleaned it off! No one answered bell at front desk on checkout to show my disgusting picture to. Another guest also rang the bell and received no response. He placed on front desk an item of clothing that was left by a previous guest so obviously his room wasn't clean leither. This was at 6:50 am.

"So many things wrong, switched hotels for 2nd night"
pubcrawler73, 16 Août 2021

Our room did not lock. From the inside I could use the deadbolt, but since I was planning to stay another night and didn't want to leave our luggage in an unlocked room, we had to move. Since there were so many other issues I just found a different hotel. The bathroom door didn't close. The closet door was hanging off the hinges and wouldn't close. The elevator was scary. The water pressure on the shower was terrible, so I attempted to wash my hair under the tub faucet. But the tub was so narrow that I could barely move my arms. I'm only 5'3", 130 lbs and it was too small for me! The mattress was an old spring mattress, and not at all comfortable. I have never left a hotel before in my life, but this one did it. Not worth it!

"Great place to stay"
rshafer038, 09 Juin 2021

This is a very great place to stay. Very clean friendly place. Not expensive. I would highly recommend staying here. We were here during the pandemic. But didn't have to worry because you could see they were doing everything they were supposed to be doing.

"Best bargain off exit 92"
CTThomas2, 02 Mai 2021

Clean and comfortable. The staff always seem friendly, and it's a good deal. What else needs to be said. Ill be back. If you're a transporter parking can get a bit tight if arriving late. Another plus is it's walking distance to about anything you might need.

"our go-to when visiting Elkhart"
uneven-terrain, 11 Janvier 2021

Hotel is in a good location with easy access to I-80 and close to a variety of restaurants. Staff was courteous and professional. Check-in was quick and smooth, and the young lady working the front desk was very helpful. Our room was very clean, and with a good shower and comfy bed. Hotel is very well-maintained and in a safe location. Looking forward to staying here again the next time we're visiting Elkhart.

Owner Response, 11 Janvier 2021

Thank you for being our guest at the Best Western! We are very glad that you had a great stay! We hope to see you again soon!

"Good Place to stay"
mzeast07, 08 Janvier 2021

I like this hotel, we've been going for years. It's always clean, the pool is almost always open and is also clean, the staff is always friendly and the price is reasonable. It is also very close to the turnpike.

Owner Response, 08 Janvier 2021

Thank you for being our guest! We hope to see you again soon!

"Great"
gkaren48, 08 Novembre 2020

Everything was great but had neighbors that was yelling,arguing and in and out rooms most of the night..besides that room was clean and pool looked nice although we didn't use it..thanks best western!

Owner Response, 08 Novembre 2020

Thank you for sharing your experience. We are glad that you enjoyed your stay. We hope to see you again soon.

"Great views"
teresar733, 20 Octobre 2020

Great: rooms, staff, views, location. Clean. Comfortable. Nice lobby. Could use more towels in the room. Pool hours were awesome - open til 2am. I wish we weren't so tired! They have a hot tub too. Wish we could've used it!

Owner Response, 20 Octobre 2020

Thank you for staying with us! I am so glad that you enjoyed your stay. We hope to see you again soon.

"Working "
KarenT573, 19 Octobre 2020

This is a gem among the number of hotels in this area. It's kind of off the path, behind a gas station. .. another bonus. There is a microwave, fridge, hair dryer and plenty of plug ins. The rooms are clean, bright and a good size. Bathtubs are very low. And easy access. Beds are a wee bit firm, but that's bony so bad. 4 pillows per bed and lots of towels. Shampoo& soap provided. Breakfast is amazing! Hot waffles! Yum! Fresh fruit. Hot coffee. Super friendly staff. Front desk and cleaning staff. Very clean and welcoming front entrance. For a few extra dollars treat yourself to this beautiful gem! They are not pet friendly. I don't know, maybe if you have a very small dog that is quiet, potty trained and doesn't shed they might say ok.... I might not hurt to ask... The down side... not much to say .. no laundry.. and our room plug seamed to have a weak breaker. The microwave kept tripping. They have one in the main lobby. So, we didn't let that ruin our stay. The laundry mat is just 3 minutes away. At a gas station. So that was pretty easy. 20$ more than some of the lower priced hotels, but WORTH THE JUMP!

Owner Response, 19 Octobre 2020

Thank you for staying with us! We hope to see you again soon!

"Extremely clean - A must stay"
Debbie K, 14 Septembre 2020

Great value-exceptionally clean (and I don't say that often). Definitely following COVID guidelines with staff and cleaning. Rooms are newer and updated decor. Staff went out of their way to accommodate our reservation requests. Breakfast bar was better than continental but, not hot food. Plenty of other choices though. I will DEFINITELY stay here again. Thank you VJ for your superb service!yy

"Very clean hotel "
ocasey, 08 Septembre 2020

The best Western hotel is a very clean. The rooms are clean and the pool is very clean also the people are very friendly here if i ever come back to elkhart Indiana i would definitely stay at this hotel

"Great value and service"
Gabriel C, 25 Juin 2020

ViJay checked us in quickly and was very helpful and friendly. Our room was very clean and also very large with a separate lounge area in addition to the bed. This hotel is less than a minute off the toll-way but we had no highway noise. It is very easy to get to and just as easy to get back on the toll way. 2 blocks away from several restaurants.

"Nice hotel"
Sherry J, 11 Janvier 2020

This is our second time to Elkhart. Very nice hotel. Stayed here in October 2019 and it had good beds, small pillows were not the nicest but the location is very convenient . Would recommend this hotel.

"Best of the Best"
S7045MJdavidp, 07 Janvier 2020

Stopped on our way from Rapid City, South Dakota and room was held for late arrival. Man at registration was really special and held the room, showed me how to work the key and even carried my bag. Quiet, beautifully decorated room with perfect mattress and choice of pillows, easily available pool, exercise facility and really looked like a new hotel. Clean, convenient location right off Route 80. Breakfast was delicious and man in charge was helpful. And hot breakfast started and was ready at 5 am. We leave early and usually miss the 6 am breakfast, so this was a really special treat at this hotel.

"Ok hotel"
Michael D, 28 Décembre 2019

Nightlights on the wall were distracting, breakfast was moderately tasty omelettes were gritty like under cooked was told they come pre made “we just reheat them” and they could do nothing about the night lights (autolights on the wall)

"Great place great value"
aaronrobison13, 04 Décembre 2019

The hotel was really nice. The rooms were well designed with great art work. It felt like being home with out the hassle of being at home. The pool looked great and didn't smell which is always nice as well.

"hotel review"
Culture56648797394, 03 Décembre 2019

I had an overall good experience with this property and staff and also this hotel is in a good location for nearby restaurants , the staff were very nice and polite, the hotel lobby was clean and up to date.

"Business stay over"
birddog42855, 19 Novembre 2019

This is a great value, clean and comfortable hotel offering amenities travelers appreciate. Breakfast was simple, good and well stocked. Rooms, lobby, breakfast area all well kept and something this hotel should be proud of.

"Nice comfortable stay"
josinordmark74, 27 Octobre 2019

My family and I spent a couple nights here just for fun. It is clean and the desk attendants were friendly. The beds were a little hard for me, but I like super soft mattresses. My family slept well on them. The breakfast was yummy and had biscuits and gravy, scrambled eggs, sausage patties and bacon along with the regular continental stuff. Their Maxwell House coffee was very good too. The shower was hot and adjustable. Great time!

"Fresh and Modern"
Eric L, 19 Septembre 2019

First time at a BW in a long time. Impressed with the fresh, new look. Everything was spic and span, no wear and tear anywhere. Breakfast was tasty. All staff members were polite and professional. I will definitely stay here again. Good value. Give BW a try - I think you'll like it!!

"Don't go swimming"
Jerry L, 06 Septembre 2019

The top 2-3" of the wall above the water in the pool was full of slime. The was enough slime that people had written their name it. Also don't stay in room 103 as the wall behind your head butts up against the breakfast dining area and the staff starts working around 2:30 am and the noise they make will wake you up. The room itself was very clean.

Owner Response, 06 Septembre 2019

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Bus Tour Overnight stay"
Z6398MNgaryr, 05 Septembre 2019

Overnight lodging at this location came with our tour bus package. Hotel looks to have been rehabbed recently. It aesthetically looks good (inside/out) and provides pleasant atmosphere. Clean and renovated room was far above average. Breakfast bar in morning was hot and above average. Faculty has inside pool and small exercise room. Ice machine available. You'll have to cross the street is access to a lengthy sidewalk connections if up for evening walk. This property is a good pick if you need one in this area. No restaurant on property. Several eating places across the street.

"Nice clean"
Ray W, 01 Septembre 2019

Nice and clean well lit hotel. Friendly and helpful staff. Standard breakfast, the usual scrambled eggs, sausage, biscuits and gravy.I didn't see one speck of dirt on the hallway floors.Or in my room for that matter. I would stay here again.

"Quick trip before school starts"
Delanabrown, 25 Juillet 2019

I booked 2 rooms a few days ahead of time, but made an update just a day before to get a larger room. The person who took my request was efficient and friendly. When we arrived, we found the staff to be friendly and very helpfui. The rooms were clean and breakfast was good. Thanks guys.

"Good nights sleep"
mariealicemyhre, 08 Juillet 2019

Stayed here for only one night, but we got a good nights rest and a decent breakfast. The room was spacious and clean. Staff was polite and check-in was fast and easy. I have nothing to complain about.

"Loved the staff"
Michellelosey, 07 Juillet 2019

The staff was very accommodating and helpful. The room was clean. I loved my good night sleep and the breakfast was ready when I was. The gentleman that checked us in made sure we had everything we needed and the man that checked us out made sure we had breakfast.

"This hotel is well worth the price."
larryw4405, 05 Juillet 2019

My family and I travel a lot. We have stayed in hundreds of hotels over the years. This hotel received a rating of a 9 from me and my family. We do not give this rating out very often. The check-in and check-out was great, the staff was excellent, the breakfast was good, the rooms were clean. What you expect of a hotel at this price.

"Clean, welcoming and professional"
natravellers, 03 Juillet 2019

Good value. Close to the interstate and easy to access. And pet friendly which is why we chose this hotel. A small up charge for pets but worth it. We traveled with a small parrot. Very clean room. We would stay here again.

"Great place to stay in Elkhart"
Elizabeth B, 03 Juillet 2019

We stayed two nights for a softball tournament. The staff was friendly and helpful. The rooms were clean. The mini fridge in the room was a wonderful surprise and so nice to have for our water!! The girls loved the indoor pool.

"Excellent value for the quality!"
Jimmy G, 07 Juin 2019

This was such a surprise on a night when we were exhausted. The room was clean, beautiful, and reminded me of an upscale hotel in a bigger city. The staff was very kind, the breakfast was good, and we slept great! Will be back again if the passing through.

"Best stay in years"
Camper32218717072, 03 Mai 2019

Staff treated me like royalty in Elkhart Indiana! Room was perfect, staff was ahead of my every request with concise answers and assistance. You could stay at a luxury hotel and not be treated this well!

"Stay in Elkhart"
Resort41038469478, 13 Avril 2019

Good place to stay when in Elkhart. The breakfast was great. Room was clean and nicely appointed. Very fast checkin and checkout. Easy drive to Notre Dame. Would recommend to anyone needing a place in Elkhart.

"Fight trip"
Venture50259134961, 12 Avril 2019

Weather Richey in a nutshell never think that's less than enough so what they did for us the money is gone 24 hours but they were right there to help us when Wyndham what and in will be forever grateful

"Nice, comfortable stay"
DownEast47, 30 Mars 2019

A nice property; cordial check-in and check-out staff. Welcoming lobby. Room was clean and current; comfortable bed, but rough, scratchy towels. Appreciated BW member “welcome” treat. While breakfast was good, we were caught off-guard with a table that was totally unsafe to use... extremely wobbly - not your typical slightly uneven table leg; MUCH worse; hot beverage spilled on table. We mentioned it to breakfast attendant who said she's mentioned it to management, but no action taken. We suggested to her it should have a “DO NOT USE” note on it. When she did nothing about it, we asked the front desk young woman to make a note ... which she did promptly.

"Leisure"
Nomad12753439586, 30 Mars 2019

Took my grandkids to stay at the hotel or a night of relaxation. It was a very nice day the room was nice and roomy for all of us to be comfortable. The pool was great for the kids it was quite loud for anybody that was not swimming. The only thing that was missing was hot tub. The breakfast was great I would definitely stay there again

"Excellent hotel"
135sandd, 23 Mars 2019

We stayed here one night on the way to Washington DC. Very conveniently located off the interstate. We had 4 teenagers/young adults with us so got a room for 6. The room had two queen beds and a sleeper sofa. The sofa wasn't really big enough for two teenagers so one slept in a sleeping bag on the floor. The sofabed was also pretty squishy, but fine for a 14 yo. The other beds were very comfortable. Room was very clean. Shower hot. Full breakfast was excellent. The breakfast area was also very clean and was kept well-stocked. Would stay here again.

"Clean, friendly"
Flyer00730644263, 28 Février 2019

Nice room, nice linens, direct TV, tub/shower was a little older but clean, provided shampoo and conditioner, hand soap and bath soap, room temp was easy to control. Breakfast was always hot and ready.

"Clean hotel with a full breakfast"
marco407, 08 Janvier 2019

Nice hotel, conveniently located near the freeway and restaurants. Clean rooms and a variety of hot and cold items for breakfast. The staff is very professional and I would recommend this hotel to my friends.

"Visiting family "
RosebudGreenville_SC, 06 Janvier 2019

I had not stayed at a BW for many years. I was very pleasantly surprised! The lobby, pool, room were all so much better than I expected. The bed & shower were both excellent! The quality of this hotel was what I would expect from a much more expensive hotel. The breakfast was great and the front desk attendant was very helpful & friendly. I will happily stay here again.

"A good nights stay"
CruiseTravellerTim, 02 Janvier 2019

In town for the night and the price was right. The room was clean and really that's all that matters for a one night stay. Sure there are small cosmetic issues in the room but in the end, everything worked, and it's a comfortable stay for the night. I'm not living there were it would bother me. Would definitely stay again.

"Elkhar"
Jaime i, 21 Décembre 2018

I stayed in this hotel 4 or 5 times this season I'm I never had a problem Before until this last time they told me I have to leave at 10:00am i wasn't happy about that I don't think I would stay here again

"Missing item"
linny4me, 08 Décembre 2018

The hotel was beautiful and the price was fair. Upon returning from a wedding we found our door not latched and there was a bath mat in my duffle bag that phone charger was missing from. Management failed to contact me. Customer service did not resolve issue. Refridgerator buzzed so sleep was not great.

"Family Trip"
Adventure36077003418, 30 Novembre 2018

We have been to this hotel after long time back. It's look like a new management, the entire working team was really good people, without hesitation they help all the time when ever we request. Their room are really spacious and well arranged, at the same very neat and clean too.. Morning breakfast was simply awesome, lot of verities and they had 24 h fresh coffee too.Thank to Best Western and their team. .

"Decent place"
Meander13090143563, 28 Novembre 2018

Service from the hotel staff was excellent,very neat and clean room, We enjoyed our our breakfast, because they had so many different verities. All are nicely arranged, so it was attracted really good. We love this place a lot. Next time we are not going to miss this place. Definitely we are going to share this message among our friends and family Thanks for whole smiley front desk hotel staffs. Keep it up.

"Our stay"
GoPlaces02909304023, 19 Novembre 2018

We enjoyed our time at this hotel. Staff was very friendly and nice! We stayed in the whirlpool king room and it was a nice room for the price. We were satisfied with our stay. The lobby and pool was very clean too. The coupons in lobby for where to eat was very helpful. Definitely try out Chubby Trout restaurant!

"Great place to stay"
Pat D, 13 Novembre 2018

The staff was very friendly and helpful. Went above and beyond. Room was comfortable and clean. Nice breakfast. Location was close to restaurants and shopping. Ease of getting on/off of the toll road.

"Best kept secret in Elkhart"
S187MZjohns, 23 Octobre 2018

A great stay. Close to the turnpike exit made it easy to find. Breakfast was enjoyable but would like french toast. Room was clean and comfortable. Prefer the vanity in the bathroom for added privacy.

"Nice Place"
Craig O, 05 Octobre 2018

Stayed here on a bus trip. Service was great and staff were friendly. Rooms included tv, microwave and refrigerator. It also had a couple of night lights on the wall, a real plus. Breakfast was typical. Place was clean.

"very comfortable"
charlescS355SF, 02 Octobre 2018

Enjoyed my stay at this hotel. Friendly front desk staff and very attentive breakfast host taking care of the morning breakfast buffet serving eggs, sausage, toast, waffles and cold cereal along with assorted fruit.

"Sonic Driller"
jasongreer80, 21 Septembre 2018

Bed bugs! Stay away! Stayed in rm 315 and woke up with about 20 bites. Saw a couple of them still crawling in the bed in the daylight. Sooo Disgusting! Told the manager and he could care less. Do not stay there.

Owner Response, 21 Septembre 2018

Probably you have mistaken the property name I guess. I wont be able see your name in our system at all. Before leave a comment properly check first.

"Very very disappointing."
Lanny L, 11 Septembre 2018

Stayed at the Elkhart Best Western at Elkhart, IN Monday, September 10. Very bad experience. No. 1, staff delivered our bags to the wrong room. We were on a bus tour. No. 2, we found two very large spiders in the bed. Called desk and asked for another room. They said all rooms were taken. Found out in the morning there were empty rooms. Staff came and made a feeble attempt at cleaning the room. No. 3, we found a empty potato chip bag between the mattress and the headboard. If they had made any effort at cleaning the room they would have found the chip bag. We would not stay at this motel if you paid us. We would rate it a minus 10 at best.

Owner Response, 11 Septembre 2018

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nice hotel. "
Mamabear451, 30 Août 2018

My husband, and I , are frequently in Elkhart, on business. This is the hotel we stayed at everytime. It's located near the highway, and many dining choices. The rooms are very clean and nicely appointed. The beds comfortable. There is a breakfast included. I'm a very fussy eater, but my husband really enjoys it.

"Ok for a night"
journalmytrips, 11 Août 2018

The exit where this hotel is located has plenty of choices for lodging, restaurants etc. We chose the Best Western to earn points for a future stay. The hotel is somewhat back from the main road and if you miss the sign you might have to turn around. Breakfast was included with adequate choices.

"Nice hotel, good location"
Greg S, 08 Août 2018

We were given a warm welcome, the man at the desk was very helpful and kind. The room was comfortable and restful and the breakfast was great. We prefer Best Western because their quality is almost always consistent.

"AYOP Nationals"
Excursion802670, 28 Juillet 2018

The hotel looks very nice once u walk in, however don't try checking in before 2pm or they will charge you $25 early check in fee even if ur in the rewards program. Let's start with the bad. The bad issues - ur key keeps getting de-magnetized and had to keep going to get a new one. Second - parking is awful in the evening. There wasn't enough parking for everyone staying in the hotel. Lastly - the beds are clean but hard as a rock. It's like ur sleeping on a stone slab. Ask for the 3rd floor bc if u have someone over u making noise at night u will hear them. The good -the breakfast was good but not Very many options for people that need gluten free food. Also the only drinks they offer is coffee, apple juice and orange juice. They need to offer water. The small indoor pool is nice.

"Not the best if best western"
jtkoehler2, 25 Juillet 2018

The hotel tried to charge me twice for one room. That was fixed after a trip to the desk. The drains in the tub and sink drain very slow. Room was clean. Wifi was slow, do you remember dial up? That's about how fast it was.

"Manager and staff very helpful"
hannahml, 19 Juillet 2018

Although we did not stay here as originally planned the manager and his staff were extremely helpful with our unforeseen change in itinerary. We have stayed at many Best Westerns prior to this and they have all been excellent.

"great price and customer service"
garymary, 15 Juillet 2018

coming home from a road trip to ocean city md, stopped at BW elkhart on thur 7-12 for 1 night. check in was quick and efficient. pool was nice, room was very clean and comfy with fridge and microwave. breakfast was great with eggs, meat, biscuits and gravy. hotel was quiet, close to restaurants with convenience store in front of hotel.overall, very nice, will stay there aain when in Elkhart

"Fair stay"
jmullikinesl, 18 Juin 2018

I was a little disappointed as it was a bare bones hotel. The breakfast the next morning was very simple, usual fair hotel food. Powdered eggs, boiled eggs, yogurt, waffle maker, etc. The room--the beds were comfortable and clean, the shower clean, and while we didn't swim in the pool, it appeared clean with chlorine. We worked out in their little gym and that was okay, as well. Fruit water in the lobby. My only reason I said it was fair instead of good is EACH night you couldn't get in your room as the card wouldn't work and we had to go back to the desk for them to reprogram a new card. The manager said it was because we kept the card in our bag too close to a cell phone?! I've always kept my card by my phone in every hotel I've stayed in and never had it happen before--also everyone on our bus tour had the same problem. Hmmm.

"Excellent Customer Service & Priced Right :-)"
LINDA H, 15 Juin 2018

Kudos to VJ at the front desk. Friendly & welcoming, I was made to feel like my business was valued. Check-in was quick & efficient, very much appreciated after a long day on the road. Automated lobby doors made bringing in the luggage cart so much easier. Room door held itself open by means of a magnetic doorstop, wow! Might seem like a little thing but it sure was handy. My room was lovely, spotless and nicely appointed with contemporary furnishings. Already nicely cooled off ~ so often I'll walk into a hotel room that is hot & stuffy & takes forever to cool down but that was not the case here. Fridge/micro & flat screen TV w/Direct TV & dozens of channels to choose from including TWC & TCM. Free wifi with strong signal enabled me to quickly get some work done online. Appreciated the side table at the desk and easily accessible electrical outlets in the base of the table lamps. Bedside clock had USB outlets, yay !!! Generous supply of towels. Bed was very comfortable with triple sheeting and lots of fat, fluffy pillows. Pool looked inviting. Express checkout with receipt under the door next morning. Didn't partake of much of the continental but it looked good too with hot & cold offerings including fresh fruit & a crock pot of oatmeal with all the fixin's. There were lots of tables but the best was a high table bar with stools and lots of outlets so you could even plug in to charge and easily use electronics during breakfast. Fantastic value and I would happily stay here again, but double check prices cuz I stayed on a Wed and it was $27 less than Thurs-Sat rates :-)

"Wonderful!"
knucci52, 20 Mai 2018

We stayed here for a Notre Dame graduation and it was as awesome! I have to admit, I was a little nervous passing The Diplomat hotel next door (classic dive motel) but this hotel is pristine. Looks newly built or renovated, super clean, and the staff was very friendly. Highly recommend!

"Trip to Elkhart"
J Michael C, 19 Avril 2018

Very nice and clean. Good value for the money. Hotel is tucked in behind a convenience store and car wash, entrance is not real obvious. Once you find it , getting in isn't a problem. We will stay there in the future.

Owner Response, 19 Avril 2018

Dear Michael C., Thank you for reviewing our hotel. We always endeavor to make you feel at home in a clean comfortable space. We welcome you back again whenever your in the area. Thank you, Have A Great Day!

"Friendly and Clean"
Rebecca B, 21 Mars 2018

We stopped here unexpectedly after our vehicle broke down. The room was a great value for the price ($71). I've stayed in hotels that cost more and look worse. The room seemed to be recently remodeled. It was decorated in calming blue and silver tones. It looked modern and clean. The mattress and pillows were comfortable and the room was sufficiently dark for sleeping well. The shower had good pressure. The bathroom was roomy and clean. But the thing that impressed me the most was the genuine care and friendliness of the manager at the front desk. I've actually never left a review for a hotel, but I wanted to make sure to leave a good word about this Best Western. I would definitely stay here again. I recommed it highly.

Owner Response, 21 Mars 2018

Dear Rebecca B., Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"nice hotel"
Sherry J, 27 Janvier 2018

Nice clean room. Good beds. Tub needed resurfaced soon, only bad thing our room had no curtains to darken room and light from parking lot shone right in window and lite up room like daylight all night. Breakfast was just OK, no milk, no OJ and especially no help.

Owner Response, 27 Janvier 2018

Thank You for reviewing our hotel. We would like to thank you for the compliment to our bedding. Although we do not have closable curtains, in ever room we do provide a black out screen that pulls down and covers the window. We regret that our breakfast seemed to be lacking, we apologize and will endeavor to make it better. We do hope that you will stay with us again. Thank You, Have A Great Day!

"Great hotel very accommodating staff!"
BorisMurchant, 15 Janvier 2018

Traveling on business I stayed for a night and had a great stay! Hotel is really nice inside with friendly staff. Room was large with nice comfy beds, very clean, bathroom clean with everything I needed. Would recommend for a great night's stay!

Owner Response, 15 Janvier 2018

Dear BorisMurchant Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"December 31, 2017 stay at BW Elkhart, IN"
kathrynp761, 07 Janvier 2018

Incredibly pleased with the staff and the remodeled must have been fairly recent. We had a situation that was remedied very quickly. I would definitely stay here again if the opportunity presented itself. I liked the breakfast selection.

Owner Response, 07 Janvier 2018

Dear Kathrynp761, Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"Our first night stop on our tour back east."
goldentraveler2015, 13 Novembre 2017

This hotel had a sandwich bar with chips and drinks for us when we arrived. The rooms were comfortable with flat screen TV's, nice white comforters with blue throws on the queen beds, refrigerators and microwaves, and nice bathrooms. The breakfast was not very large for our 52 people on the bus. We could get cereal, rolls, biscuits and gravy and a few more items.

Owner Response, 13 Novembre 2017

Thank you so much for your great comment. We would like to see your crew once more time. Thank you.

"Nicely Remodeled"
Ann K, 13 Novembre 2017

The room was very pleasant and the bed was wonderful with wonderful pillows. The tub didn't drain very well but the bathroom was large. The pool was a little questionable. There were some things floating in it when we got there and their was a film on top. The floor of the pool was peeling.

Owner Response, 13 Novembre 2017

Thanks lot for your great comment. Our management side we'll try correct our mistakes and sorry for the inconvenience. Thank you.

"Great location near South Bend!!"
kermit450, 08 Novembre 2017

This was an amazing hotel. So many things to do near and around this Elkhart location. Easy on and off the highway. I was on my way to Chicago and this location was perfect for me to stop over for the night. The front desk personnel was amazing. Very friendly and efficient. The room was very quiet and comfortable. I truly enjoyed my stay.

Owner Response, 08 Novembre 2017

Thank you for your Review. We appreciate the kind words. We hope that you will stay with us again whenever your in the area. Thank you, Have A Great Day!

"Very Clean"
Susan W, 03 Novembre 2017

This Best Western had just been remodeled and was very clean and well decorated. The staff went out of their way to make sure our stay was over the top. We will recommend this Best Western to our family and friends. And the Chubby Trout is right across the street, another plus as this is a very very good restaurant/pub with more friendly people.

Owner Response, 03 Novembre 2017

Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"Impressed"
E951KCjamesb, 09 Octobre 2017

Had a great night's sleep and breakfast. Staff is great. I haven't traveled in a while and forgot how nice best westerns can be. Of all the choices out there, this chain has consistently stood up to its name.

Owner Response, 09 Octobre 2017

Dear E951KCjamesb, Thank you for your review. We appreciate the compliments about the atmosphere. We always appreciate hearing that you had a great experience staying with us. Thanks again, Have A Great Day!

"Good Stop"
Cher H, 19 Septembre 2017

Friendly welcome and room assigned was right next to elevator. We returned to front desk and exchanged for a room further down the hall. Room, bed and bathroom were average along with clean and comfortable. Air-conditioner was blessedly quiet. Free breakfast was average and enough variety to choose from. Easy access from Interstate 90. We like Best Western in general as they are not too hard on the wallet and most locations we have stayed with are fairly acceptable with no issues.

Owner Response, 19 Septembre 2017

Dear Cher H, Thank you for reviewing our hotel. We always endeavor to make you feel at home in a clean comfortable space. We welcome you back again whenever your in the area. Thank you, Have A Great Day!

"Excellent stay"
P1188VEjoanneg, 27 Août 2017

Thank you for the hospitable stay and comfy rooms. I would recommend this hotel. The staff was helpful and courteous. Rooms were clean and comfortable. After along day of traveling, it felt like home. Very easy to reserve rooms along our route.

Owner Response, 27 Août 2017

Dear P1188VEjoanneg, Thank you for your review. We appreciate the kind words. We would like all guest to feel comfortable and at home when they stay with us. If your ever in the area again, we hope that you will stay with us. Thanks Again, Have A Great Day!

"Convenient To Freeway"
Rodney C, 25 Août 2017

We were returning from a trip to Missouri. This hotel was convenient to the freeway and was clean and quiet. The staff were very accommodating. It was also only one block from the Chubby Trout which was an excellent restaurant.

Owner Response, 25 Août 2017

Dear Rodney C, Thank you for your review. We appreciate the compliments about the atmosphere. We always appreciate hearing that you had a great experience staying with us. Thanks again, Have A Great Day!

"Clean, quiet, comfortable hotel"
guyannec, 24 Août 2017

I stayed at this Best Western twice in the last couple of months. The hotel is quiet and the beds are comfortable. There is a decent breakfast included, and good internet and a reasonable selection of television channels. The entrance to the hotel is a bit difficult to locate, as it is behind and shares a driveway with a gas station/Subway restaurant. This is a great place to stay if you are driving through on the Interstate,

Owner Response, 24 Août 2017

Dear guyannec, Thank you for your review. We appreciate all the compliments. We endeavor to make our hotel as comfortable as possible. We hope you will come and stay with us again whenever your in the area. Thanks again Have A Great Day!

"Staff is uncaring and unaccommodating"
Brooklynworldvoyager, 06 Août 2017

Suite bed unmade with no knowledge of their "policy." Nothing was done to fix the problem or make it better. I was traveling to my mom's funeral with another couple and got a suite to stay together. The pull out bed was unmade and when I called the front desk was met with

Owner Response, 06 Août 2017

Dear Brooklynworldvoyager, Thank you for your Review. We would like the linens of the pullout bed to be as fresh as possible. This is why we give them to you after you request them. Our hotel staff is always available to help you make the pullout sofa in case you are not able too. We apologize for any confusion. Have A Great Day!

"Nice hotel"
Daddyo1947, 02 Août 2017

This hotel was great. It was clean, the rooms were new, the bed comfortable, the staff was friendly, it had a good breakfast and check-in and check-out were fast. The price was fair and I would stay here again.

Owner Response, 02 Août 2017

Dear Daddyo1947, Thank you for your review. We appreciate that kind words toward both our staff and the hotel. We strive to make our guest feel comfortable and welcome. Thanks Again, Have A Great Day!

"Great Stay"
danieljQ9259FM, 31 Juillet 2017

I had a really nice stay. My family and I stayed for a week and have no complaints. The night front desk agent was very pleasant and helpful. The room was affordable and nice in size. The hotel is clean and updated. The housekeeping attended to my room every day and really did a fantastic job; beds were made each morning, bathroom was cleaned with fresh towel, and the room was vacuumed and dusted. I enjoyed my stay so much I decided to enroll in the rewards program. I look forward to staying at more Best Westerns.

Owner Response, 31 Juillet 2017

Thank you for your review. We are pleased that you enjoyed your stay with us. We always want our guest to be satisfied with their experience. We hope that you will stay with us again soon. Thanks Have A Great Day!

"Cutting Corners is a Bad Strategy"
rbeck_isd, 30 Juillet 2017

This hotel isn't terrible for its category. It's clean enough and the price is generally fair. However, a few issues were encountered that bothered me and might bother others. First, as other reviewers have mentioned, they appear to turn off the AC in unoccupied rooms. This leads to a hot and humid arrival for guests. This may also lead to the dank odor in both the rooms and the hallway. Second, the towels and sheets don't appear to be washed in hot water, bleach, or quality detergent. All were gray and not crisp. Third, they have the TV/DirectTV in the gym wired so that it powers off when the light is turned off (and it turns off automatically after 10-15 minutes of non-activity in the gym). This means that the DirectTV has to power up and get a signal before you can watch TV during your workout. This process can take 10 or more minutes. Fourth, our room's door did not automatically shut as most hotel room doors do when you leave a room. Surely the maid service has informed the management by now (?). These may be little things to some, but they add up. My advice to management is to stop trying to cut corners for small savings. You're in the hospitality industry and your guests' quality of stay is what will bring you a better reputation and profitability. Final note: I noticed Best Western awarded this hotel several quality awards over the years. If this hotel is representative of Best Western's standards, I should probably avoid staying at this corporation's franchises.

Owner Response, 30 Juillet 2017

Dear rbeck_isd, Thank you for reviewing our hotel. We apologize for anything that appeared to be unsatisfactory to you. We assure you that our hotel runs correctly and in order. We would have appreciated any of these complaints to be brought directly to us at the time of the incident rather then at the end of your stay. Be assured that we would have endeavored to make your stay more comfortable if our front desk had known. Have A Great Day!

"Good overall.."
ftblchic76, 28 Juillet 2017

FYI: You pull into a gas station and drive back to the hotel. Check-in was fast. The gal wasn't familiar with our CLC card, but it was fixed! The room was already open when we got to the door. The room was very spacious. Nice finishings. 2 beds, both comfy. Linens were clean and had no stains. Coverlet was thin, needed extra blanket. Figured out why door was open....room needed towels....(told at check out they had new towels and were washing them. They apologized for not stocking the room.) Not a big deal, we were there for only one night. The bathroom was clean and had a nice large vanity. The bedside table was missed as was the lamp. The table has fingerprints and sticky stuff and the lamp has a large cobweb going from it to the ceiling. So, housekeeping missed a few things. We travel with cleaning wipes, done. WiFi was spotty. Had a hard time connecting and/or staying connected. TV was a good size for the room and had a nice channel line-up. There was a small fridge and microwave as well. Parking for workers would be tight when full. Overall a nice place. We would stay again!

Owner Response, 28 Juillet 2017

Dear ftblchic76, Thank you for reviewing our hotel. We appreciate all the compliments. Thanks again, we hope you come back and see us again soon. Have A Great Day!

"Convenient location"
smith487, 26 Juillet 2017

Very easy to get to from the Indiana Toll Road. Take a right off the exit and then take a right at the gas station. Actually it feels like you are turning into the gas station, however the driveway runs right next to it. We filled up with gas and then went out back to the hotel. The next morning we were all gassed up and ready to go. The hotel was clean and the room was very nice. There is an elevator to the upper floors which makes it easy to bring in bags. The staff were all very friendly and professional. I would have given them 4.5 stars if it were possible. The only thing that I wasn't pleased with was the breakfast. That particular morning it was sausage and gravy which didn't excite me(admittedly a personal preference). I did end up having a hard boiled egg which seemed to be the popular choice that day. That being said I would stay there again if our timing worked out. I would probably make other arrangements for breakfast.

Owner Response, 26 Juillet 2017

Thank you for your review. We appreciate all the praise that you showered toward our hotel. We strive to make you feel comfortable. Our main hot breakfast dish is either biscuits and gravy or sausage and scrambled eggs, we do each every other day, but we do have several other options such as waffles and fresh hot oatmeal as well as microwavable breakfast sandwiches if your on the go. We would enjoy having you stay with us again whenever your in the area. Thanks, Have A Great Day!

"Great stay"
nicolebL6639FX, 19 Juillet 2017

This hotel was clean and comfortable. It is well located next to multiple restaurants and across the street from an Aldi. It was convenient to go get groceries. The pool was clean with warm water. Great stay!

Owner Response, 19 Juillet 2017

Dear nicolebl6639fx Thank you for your review of our hotel. We appreciate all the kind words. We work hard to make sure you walk into a clean and comfortable hotel. We would enjoy having you stay with us whenever you are in the area again. Thanks again, Have A Great Day!

"Best Western Elkhart IN"
D8914SJrichardg, 19 Juillet 2017

We have stayed at this Best Western about 5 times. We have always enjoyed our stay and been pleased with the room and staff. It is close to dining and shopping. There is a gas station next to the hotel.

Owner Response, 19 Juillet 2017

Thank you for your review. We always love to hear that our guest had a nice stay. We welcome you to come and stay with us again anytime you are in the area. Thanks, Have A great Day!

"Great hotel with small town hospitality"
joy53kl, 12 Juillet 2017

Not only efficient but also friendly & concerned front desk staff. Great breakfast and a pool that was actually warm made our stay there A+. Highly recommend this hotel if you are staying inn Elkhardtbor South Bend which is only 20 miles west.

Owner Response, 12 Juillet 2017

Dear joy53kl, Thank for your review. We try hard to make sure that you always feel welcomed when you stay with us. If you are ever in the area again we would enjoy having you stay with us again. Thank you Have A Great Day!

"Good stop on a road trip"
hkypta, 08 Juillet 2017

My family and I stayed here on our way out east. I had called them to let the front desk know that we would be in late. They were very accommodating and friendly even though we arrived after midnight. The room was spacious and clean. It appeared as though the hotel had been updated recently. Decent pool and fitness room. Breakfast was a typical continental with hot food choices. Would stay here again if we were in the area.

Owner Response, 08 Juillet 2017

Dear hkypta, Thank you for your review of our hotel. We appreciate all the kind words. We work hard to make sure you walk into a clean and comfortable hotel. We would enjoy having you stay with us whenever you are in the area again. Thanks again, Have A Great Day!

"Bad Hotel"
Linda E, 05 Juillet 2017

My niece fell in front of the front desk because the girl had just mopped floor and no wet floor signs. The girl at the desk did not react to my niece falling or anything. When we came out later to go to dinner there was sign saying wet floor and a fan. Told her she should have had the sign there before and she said "what sign". Never asked how niece was again. Very unprofessional clerks there with Addidass t shirt on and no name badge. Wrote to General Manager, Priya Patel, and no response!!! Don't use this hotel. Girl at check out was not any friendlier. Never said anything to me when I handed in room keys and only a quick thank you. Not even how was your stay or anything!!!!

Owner Response, 05 Juillet 2017

Dear Linda E, Thank you for your review. We always try to make sure that our facility is safe and that the appropriate signs are up when there is any chance of danger especially with a wet floor. I assure you that we will get this taken care of and corrected. Thank you for bringing it to our attention. Be assured also that if we had received a note or letter from you we would have responded immediately, but sadly we have not received anything. If you have any other concerns please give us a call (574) 262-8761. Thank You, Have A Great Day!

"Best place in ever!!!! "
jenkinslatrell, 25 Juin 2017

I love this place I stayed for one night and I was blown away by the exceptional customer service here!! The staff is so nice, everything is nice and clean!! Very modern updates!!! If you are looking for great quality and excellent customers service come here!! You will not be disappointed!!! I would come here again and again! Best hotel I have seen in a long time!!! So worth it!! Thank you for providing me with an amazing stay best western :)

Owner Response, 25 Juin 2017

Thank you for your kind review. We appreciate all the kind praise towards our staff and to our newly remodeled hotel. We endeavour to make our hotel clean and comfortable for every guest that stays with us. We hope that you will stay with us again soon. Thank you, Have A Great Day!

"Customer Service? What's that?"
Sue F, 14 Juin 2017

We arrived at our hotel at about 3:30 in the afternoon. The temp outside was 93 with a heat index of 105 degrees. They were expecting us, we had reserved our room weeks in advance. Yet on this simmering June day we entered a sweltering hotel room. Gosh, would it have been too much to have the air on in the room? ONE ice machine in the whole hotel, on the first floor near the elevator. Oh, the one and only elevator. Breakfast ends at 9am. Show up at 9:05 and the food is gone, no leftovers, no bread crumbs. Thank God there was still coffee. Now I know we were late for the deadline but surely the leftover eggs and such could stay out for a few minutes, don't put out more but would it hurt you to leave the leftovers for a minute? They have recently renovated the rooms and they look nice, they do. But customer service is sadly lacking.

Owner Response, 14 Juin 2017

Thank you for reviewing our hotel. We always try to give our guest a superior stay,unfortunately it looks like you had some issue with some of our conveniences. We apologize. We hope that you gives us another try when your in the area.

"Very nice place to stay"
LouiesLugger, 06 Juin 2017

Staff were very friendly and helpful. Our room was very clean and comfortable. We enjoyed our stay and had a very restful night. We always stay at a Best Western when we have a choice. We have never had any problems at these hotels.

Owner Response, 06 Juin 2017

Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"why do i need a title?"
jameseG5563VN, 05 Juin 2017

The toilet did not flush properly. There was no attendant for the breakfast. out of waffle mix orange juice and bananas. the desk looked for waffle mix and left without finding any. The desk clerk was notified in the morning about the problem with the toilet but it was not attended to while we were there.

Owner Response, 05 Juin 2017

Thank you for reviewing our hotel. We work hard to try to make sure that each stay is perfect. We apologize for not meeting and exceeding your expectations. We will be looking in to all that you have stated in order to make the Guest experience better.

"Graduation "
07201941, 25 Mai 2017

If you are thinking about going to Notre Dame to visit or going to a football game, I would highly recommend the Best Western in Elkhart. Extremely convenient and clean. This motel offers everything you could want. My wife and I throughly enjoyed our stay.

Owner Response, 25 Mai 2017

Dear 07201941, Thank you for reviewing our hotel. We appreciate that you chose to stay with us for your special Graduation weekend. We appreciate all the praise for our cleanliness. We hope that if you are ever in the area again you will stay with us. Thank You, Have A Great Day!

"Very nice and clean!"
Deanna K, 01 Mai 2017

This was a very nice and clean hotel and it was updated and modern. The hotel staff was very friendly. We stayed for a Rugby tournament so the hotel was pretty full.. There were a lot of high school girls running in and out and the staff kept the free breakfast well stocked. The only recommendation I have is to schedule more than one employee at the front desk. On Saturday night, one employee worked the front desk (I think she was the only employee in the hotel) and if you needed something you rang a bell. She took care of everything including checking people in, pool towels, room supplies etc. We observed a couple with a small child who waited over 10 minutes before the staff member came to the front desk to check them in. It wasn't until one of the guests called the hotel to report someone had been waiting to check in that got the attention of the worker. Despite the "high demand" from guests that evening, the employee was still very pleasant and helpful! Very good location in Elkhart-close to highway and restaurants.

Owner Response, 01 Mai 2017

Thank you for the kind review to our hotel. We appreciate all the praise to our hotel. We do try hard to meet everyones expectations. On the couple that you mentioned our staff had already helped them, the couple and their child were waiting for our front desk to check and see if we had a room available our staff member was simply making sure that the room that they wanted would meet their needs ,but thank you for your concern. We hope that you will come back and see us soon. Thank you, Have A Great Day!

"Conventions"
Juan L, 23 Avril 2017

The best place with the best amenities for the price. The staff of this location has gone above and beyond. They make you feel comfortable. Treat you with respect and courteous. Comfortable beds. Clean rooms and delicious breakfast.

Owner Response, 23 Avril 2017

Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"Enjoyable Stay"
louolym, 22 Avril 2017

We stayed here for one night at the Best Western in Elkhart after a long day of travel. We had a king suite which was clean and the bed was very comfortable. It's easy in the dark to miss this hotel as it is located in behind a Phillips 66 gas station and difficult to see from the road. Parking was free and lots of parking spaces. Breakfast was included which was a basic Best Western buffet. There was adequate area for seating but the hotel was full that night and the breakfast area was extremely busy in the morning. We would stay here again.

Owner Response, 22 Avril 2017

Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"Modern. Clean."
bettyZ9267FC, 09 Avril 2017

Modern. Clean. Friendly staff. Small details undone. Location hidden behind gas station. Traditional continental with waffles, biscuits and gravy, etc. Close multiple nice eating places. Close to interstate.

Owner Response, 09 Avril 2017

Dear BettyZ9267FC, Thank you for reviewing our hotel. We appreciate the kind compliments toward our cleanliness and our staff. I apologize for anything that was not to your liking. We endeavour to make sure that we cover the smallest of details. We hope that you consider staying with us again whenever your in the area. Thank you, Have A Great Day!

"A Wonderful Stay!"
RoadMap3, 01 Avril 2017

My 4-night stay at Best Western in Elkhart IN went without a hitch. The staff (front desk, hotel manager, and room cleaners) was extremely accommodating and kind. When I checked in, the hotel manager informed me that the rooms were recently remodeled. I was really pleasantly surprised with how nice my room's layout and decor was! The bed was also comfortable. If ever my business travels take me back to Elkhart, I would definitely return to this hotel!

Owner Response, 01 Avril 2017

Dear RoadMap3, Thank you for your kind review. We appreciate all the kind praise towards our staff and to our newly remodeled hotel. We endeavour to make our hotel clean and comfortable for every guest that stays with us. We hope that you will stay with us again soon. Thank you, Have A Great Day!

"Warm and Welcoming"
jnb326, 31 Mars 2017

After arriving home I am still amazed at the gracious and warm feeling of this hotel. After the many hours of being on the road, and many more to go, the manager was so helpful. It was like being at a friend's home. She was so kind. I would definitely stay in this hotel again. Absolutely perfect in every way!

Owner Response, 31 Mars 2017

Dear jnb326, Thank you for your review. Our staff endeavour to make sure that you have all you need especially after stopping after a long drive. We know that road trips take a lot of energy, maybe even double the energy when your making the trip home. We always want to make sure that you have a clean comfortable place to rest. Hope you stay with us again when your in the area. Thank you, Have A Great Day!

"Exceptional Hotel...Best Choice in Elkhart..."
wilhelmgrouppc, 27 Mars 2017

The Hotel Staff and their attention to details bring me back...I have stayed at this hotel once or twice a week... every week for the last year. Every time I check into a room it has been immaculately cleaned and re-supplied completely. The beds, sheets and pillows are new, clean and incredibly comfortable. The large flat screen television, refrigerator, microwave, desk and furnishings are all new and make my stays an absolute pleasure!!! I enjoy fresh air and all rooms have functioning windows with screens. There are multiple restaurants within walking and short drive distances available.

Owner Response, 27 Mars 2017

Dear Wilhelmgrouppc, Thank you very much for your kind review. We definatley enjoy having you stay with us. We thank you for your loyalty to our hotel. We also thank you for the great complements. We Try very hard to make sure that everyone feels welcome and at home. Our staff hopes to keep seeing you for the forseeable future. Thanks again, Have A Great Day!

"Great Hotel"
josephkR3810WD, 25 Mars 2017

Very helpful staff, clean rooms and good breakfast. Nice flat screen TV. Rooms have refrigerator and microwave. Internet service is very good. Hotel was just remodeled, looks great. Swimming pool and weight room are also available.

Owner Response, 25 Mars 2017

Dear Josephkr3810wd, Thank you for reviewing our hotel. We love hearing that you were very satisfied with our staff and our remodeled hotel. We hope that you will consider staying with us again soon. Thank you, Have A Great Day!

"Great hotel for ND football weekend."
JAV827, 21 Novembre 2016

We recently stayed at this hotel for a ND football weekend. Like most hotels in the area, it has a 2 night minimum during ND home games. We booked the hotel sight unseen on Trip Advisor. I was a little concerned since some of the reviews weren't that good, however, this is a very good hotel, especially for its price point. Staying in Elkhart, I learned, is much cheaper than staying in South Bend or Mishawaka on game weekends. The hotel was clean and appears to have been recently renovated. Beds were comfortable and clean and the hotel staff was very friendly. The breakfast was typical for hotels of this class--a variety of pastries and cereals with a couple of hot entrees and, of course, the ubiquitous waffle maker! The food was good and plentiful and the staff kept the breakfast buffet well supplied. No complaints whatsoever. Would highly recommend this hotel to anyone traveling to visit Notre Dame or just passing through.

Owner Response, 21 Novembre 2016

On behalf of all our staff thank you for your review. We always endeavour to make your stay as comfortable as possible. Thank you for all the complements to our facility and our staff. If you are ever in the area again we hope that you will stay with us . Thank You Have A Great Day!

"Comfort Away From Home"
Nina C, 12 Novembre 2016

I have stayed at this Best Western many times in the past and they never cease to meet my standards. The hotel is very clean and the staff is very personable! The beds are extremely comfortable and I'm always guaranteed a great night's sleep. The indoor heated pool is always a great feature, as I usually travel with my two kids and they LOVE it! Every morning they have a complimentary hot breakfast available, and that is a major perk when traveling! The staff was very accommodating when I need a late check out and promptly handled any requests that I had throughout the duration of my stay. I loved the convenient access of the business center and enjoyed the relaxed pace the hotel provided.

Owner Response, 12 Novembre 2016

Dear E9462KLninac On behalf of all our staff we would like to thank you for reviewing our hotel. We appreciate all the kind praise. We love to meet and exceed all of our guest expectations. It sounds like we a accomplished the task. We do hope that you come and visit us again soon whenever your in the area. Thanks Again, Have A Great Day!

"overpriced"
Deb G, 02 Novembre 2016

On the way to Elkhart, there are numerous billboards stating that there are over 1400 rooms in Elkhart-I would pick one of the other 1200 rooms and avoid this way overpriced hotel. The hotel was generally clean and the housekeeping staff was very helpful, however the front desk was rather rude and not helpful. I understand that all business within a 3o mile radius of Notre Dame capitalize on football weekends, but I don't think I have ever paid so much for so little in my life.

Owner Response, 02 Novembre 2016

Dear Deb G, Thank you for your review. I am sorry that you feel our establishment was overpriced, as with all hotels and citys we do have different rates do to events. We however always endeavour to keep our rates low. We thank you for the compliment to our housekeeping staff and the interior of our hotel, we appreciate it. We apologize for any encounters with our staff that were not satisfiing to you. Thank you again for your review. Have A Great Day!

"Great Hotel!"
BeckhamPeter, 03 Octobre 2016

This Hotel is a very great place to stay. With it being right off the toll road it is very convenient. Free hot breakfast was very good and fresh. The morning, Afternoon, and Night shift workers are all excellent with guests and go above and beyond to make sure you are satisfied. Pool was very clean. No complaints what so ever. Would rate 10/10 if possible. Highly recommend anyone traveling in the area stay at this hotel.

Owner Response, 03 Octobre 2016

Dear Beckhampeter On behalf of all our staff we would like to thank you for reviewing our hotel. We appreciate all the kind praise. We love to meet and exceed all of our guest expectations. It sounds like we a accomplished the task. We do hope that you come and visit us again soon whenever your in the area. Thanks Again, Have A Great Day!

"Oasis for Weary Family"
King K, 01 Octobre 2016

It was after a very long day of travel that we finally arrived at the Best Western Inn and Suites in Elkhart. From the very moment we walked in the stay could not have been better. Anessa was amazing, efficient and welcoming! The facilities were all outstanding. Even the breakfast the next day was groovy! Thank you for taking care of us. Peace!

Owner Response, 01 Octobre 2016

Dear Weary Family, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. We look forward to being your go to hotel any time you are Elkhart, IN. Sincerely, General Manager

"Great Motel"
rvdrakeman, 30 Septembre 2016

This is the best value in the area. Very clean and well appointed. Has the feel of a much more expensive motel. Great staff. I have stayed in many of the other motels in the area but none better for the value. Very happy and will return the next time I am in the area.

Owner Response, 30 Septembre 2016

Dear Rvdrakeman, Thank you for reviewing our hotel. We are pleased that you enjoyed your stay. We try hard to make sure that the hotel is well maintained and ready for all guest. We are so glad that you will be staying with us again when you are in the area. Thanks, Have A Great Day!

"Totally worth it."
tishaobryant, 27 Septembre 2016

The hotel is in a great location almost right off of highway 80. It is on what seems like the main strip, but surprisingly quite and comfortable. The building seems newly renovated. The room was very comfortable. The beds were amazing, super soft. The breakfast was really good, we loved the eggs and sausage. Super friendly and helpful staff. We will defiantly stay again.

Owner Response, 27 Septembre 2016

Dear TishaObryant, Thank you for taking the time to review our hotel. We appreciate all the great things you had to say about us. We Are always happy to hear what our guest liked about us. Thanks Again, Have a great day!

"Awesome Elkhart"
Dominic C, 26 Septembre 2016

If you are heading to the South Bend / Notre Dame area, skip the football crowds and stay in Elkhart at the Best Western. You will not be disappointed. The rooms are recently renovate and look great. The owners are usually onsite and will greet as a part of the family who are having you to their home for the weekend not someone just renting a room.

Owner Response, 26 Septembre 2016

Dear Dominic, Thank you for reviewing our hotel. We are delighted that you enjoyed your stay. We always want to make our guest feel at home. We hope that you and your family will come back and stay with us whenever your in the area. Thank You Have A Great Day!

"Lovely Accommodations"
Nancy S, 22 Septembre 2016

The staff was friendly and helpful; the room was immaculate. The breakfast was great. It was close to the interstate and easy to get to. The hotel met our needs perfectly. It would be a good place to stay for any occasion.

Owner Response, 22 Septembre 2016

Dear Nancy, Thank you for reviewing our hotel. We are glad that you thought are staff was helpful. We try hard to make everyone feel welcomed. Cleanliness is one of our prioritys Here. We are grateful for your kind review. We hope you come back and see us again. Thank You, Have A Great Day!

"Great breakfast"
Mitch D, 19 Septembre 2016

One of the best places I have ever stayed. Great breakfast. If you look at my posts that is saying a lot. Great room. Room clean and fresh. Breakfast hot and fresh. Front desk staff great. I definitely recommend.

Owner Response, 19 Septembre 2016

Dear Mitch D, Thank you for reviewing our hotel. We appreciate all the praise for the breakfast. We try to make sure that we have something for everyone. Its always great to hear a good review, but it is even better when it comes from someone who is focused on evey detail. This means That our standards are well above the average. Thanks again, Have A Great Day!

"FAMILY VIST"
nessawhitlow16, 18 Septembre 2016

an average priced hotel, with free hot complimentary breakfast, well lit lobby and market place, heated pool with a 24 hour weight room, great faculty and staff very polite super nice, it was a great experience very welcoming, had such a goodnight of rest the bed is amazing soft, comfortable. great all together. i would definitely recommended this hotel to all my friends and family.

Owner Response, 18 Septembre 2016

Dear nessawhitlow16, Thank you for reviewing our hotel. We appreciate all the great compliments that you have given us. It is always great to hear that our staff went above and beyond. It also nice to hear that you approved of our facility. We try hard to make sure that our Whole atmosphere is welcoming. Thank you, Have A Great Day!

"Great location, Friendly staff, New rooms"
CTThomas, 15 Septembre 2016

The title says it all. I always stay at this hotel when I am in the area. You cant go wrong. More than you can count nearby places to eat and shop. Plus it's literally right off the toll road. The hotel had a recent remodel of all the rooms. Truckers and RV haulers the parking can be tight so you should call first.

Owner Response, 15 Septembre 2016

Dear CTThomas, Thank you for reviewing our hotel. We are glad that you enjoy were our hotel is located. We always enjoy hearing that our guest have enjoyed their stay and that they return to stay again. We will look forward to you staying again with us. Thanks, Have A Great Day!

"Visting Family"
Sandra J, 04 Septembre 2016

Very nice Hotel, Average prices, average discounts, very nice rooms, we had a king suite, love how they have a shade that pulls down on window, carpet was clean, furniture was clean, bed was very nice, only complaint was not a thick enough blanket ,you can ask for another one. didn't hear any traffic noises we were on front of building. We will stay here again.

Owner Response, 04 Septembre 2016

Dear Sandra J, Thank you for reviewing our hotel. We appreciate all the great feedback. It is always nice to hear when we have met or exceeded the expectations of a guest. We are looking forward to when you stay with us again. Thank You, Have A Great Day!

"new area of travel"
indianaNurse10, 01 Septembre 2016

Was not familiar with area and have always had good luck with Best Western Hotels. Read other reviews and they were on the mark. Clean and quiet room. Beds comfortable and the staff were friendly. Easy access to toll road.

Owner Response, 01 Septembre 2016

Dear IndianaNurse10, Thank you for reviewing our hotel. We are so glad that you enjoyed your stay. We try hard to make you feel welcomed and to make sure that the atmosphere is always inviting. Thanks Again Have A Great Day!

"Not being maintained"
IdesofOct, 25 Août 2016

Apparently this hotel has been renovated in the past couple years.....you can tell. However, it is not being maintained adequately!! Some examples is the general odor of the lobby(dank and musty), the fan cover in the bathroom hanging down and the crud in the elevator floor. Don't waste your money....there are other hotels for the same money that would be comparable

Owner Response, 25 Août 2016

Dear Idesoofoct, Thank you for reviewing our hotel. We apologize for any inconveinence that you may have had while staying at our hotel. We endeavour to keep everything in perfect shape, so that you are welcomed into our hotel properly. As you might have seen from other guest's praise of our hotel this must have been an isolated incident, we hope you come and see us again so we can correct your perceptoion. Thanks Again, Have A Great Day!

"great location off rt 80"
Suzanne M, 22 Août 2016

easy to get to off rt 80, comfortable beds, clean, and decent breakfast. location close to restaurants and not far from notre dame. the staff is very friendly and helpful.check in and out was a breeze.

Owner Response, 22 Août 2016

Dear, Suzanne Thank you for reviewing our hotel. We are glad that our location was convenient for you. As you know we have most resturants in a radius of about a mile or two. Also thank you for the complement to our staff, we work hard to make you feel welcomed. Thank You Again, Have A Great Day!

"Stop on our way home"
Kathy G, 15 Août 2016

The location was right off the interstate and easy to find. Just a few problems with the room and service. The room smelled like it had just been painted but it was not overly bad. The bathroom door didn't shut all the way and therefore wouldn't lock. I could use my finger to show them all over where they needed to dust and also left them a note about it, There wasn't enough towels in the bathroom for the occupancy of the room, so we had to ask for more, and were given bath mats instead of towels, but didn't find that out until we took a shower. I was disappointed with my stay. I usually don't have issues that are not taken care of at a Best Western. But I'm not sure if I will stay at this one again. I didn't feel like I was welcome their. Just people doing what they have to for their job.

Owner Response, 15 Août 2016

Dear Kathy, Thank you for reviewing our hotel. We appreciate the feed back that you have given us. We apologize for the inconviences that you experienced. With the feed back that you provided we will endeavour to correct these problems. Thank you, Have A Great Day!

"Trip To Shipshewana"
Robert L, 03 Août 2016

This was a trip to Shipshewana to the Flea Market and other shops. We take our Grandchildren some place before the go back to school in the fall. They really like the local people and and learn a lot about other Cultures. The Elkhart Best Western is right in the middle of the things we wanted to do.

Owner Response, 03 Août 2016

Dear robert, Thank you for taking the time to review our hotel. We are glad that our location was convienent for you. We are happy that you had a great experience in the area. It is always nice to hear that a guest's vacation went great. We hope you come back and stay with us when your in the area. Thank You, Have a Great Day!

"Girls' 26 States road trip"
johannec348, 01 Août 2016

We had a nice stay at the hotel. Was my first time in Indiana. Wish we had more time to visit the state as I'm sure there would have been some cool hotspots for us girls. I took my friend on a road trip where the destination was not the point but the journey was. Glad we enjoyed ourselves.

Owner Response, 01 Août 2016

Dear Johannerc348, Thank you for reviewing our hotel. We are so glad that we could provide a great hotel experience for your girls Road trip. Hopefully you can come back in the future to stay with us and explore more of Indiana. We hope you are having or had a great time on the road trip. We appreciate the review. Thank you Have A Great Day!

"Clean"
_dkehler, 30 Juillet 2016

Steve checked us in. We were impressed with his friendly, charming personality. We felt that he really cared about our comfort. The Room was pleasant and clean, the bed was very comfortable. We will be sleeping here again when we are in the area. Shopping is convenient if you forgot to pack essentials.

Owner Response, 30 Juillet 2016

Dear _dkekler, Thank you for reviewing our hotel. We appreciate the praise for our staff member. our entire staff try to make sure that you walk into a well groomed hotel. We would love to have you come back, stop in the next time your in the area. Thank You, Have A Great Day!

"Don't judge book by its cover"
Francis J, 27 Juillet 2016

The room was 82 degrees on a 95 degree day. Towels were as thin as the coffee was watery. I like BW this one, not so much. Sometimes you buy a book based on the author, hoping its at least as good as the last one. I will say the A/c system was far superior once turned on the other BWs. It was not noisy which allowed a decent sleep. We did use the two soap slivers, one shampoo and the hand towel provided for us.

Owner Response, 27 Juillet 2016

Dear Francis J , Thank you for reviewing our hotel. We always try to give our guest a superior stay,unfortunatly it looks like you had some issue with some of our convienences. We apologize. We hopre that you gives us another try when your in the area. Thank You, Have a Great Day!

"DISAPPOINTED"
abramscn, 16 Juillet 2016

My family and I stayed in 4 rooms for three nights. After my first day, I asked for housekeeping twice (housekeeper and called front desk) and were told that they would come back later. I returned from my grandmother's birthday celebration to a room that had not been cleaned. I informed the front desk and they had no answer for me. I requested towels and some type of cleaner so that I could clean my tub. I also needed to get rid of trash that was left in my room. Also upon returning that same night we did not have a place to park due to large trucks and trucks with trailers that took up 6 parking spaces. I was also told by management that I would receive points for my inconvenience but did not happen. Also upon arrival my sister paid by cash and her credit card was charged even after she talked to the front desk.

Owner Response, 16 Juillet 2016

Dear Abramscn, Thank you for reviewing our hotel. We work hard to try to make sure that each stay is perfect. We apologize for not meeting and exceding your expectaions. We will be looking in to all that you have stated in order to make the Guest experience better. Thank You, Have a Great Day!

"very satisfied with the hotel"
W W, 15 Juillet 2016

Slightly set back from the road by the gas station but the facility was clean, modern and excellent condition. The room was very comfortable and nicely decorated. The morning breakfast was in a very well presented area and the food quality and quantity by far exceed other Best Westerns. Thank you.

Owner Response, 15 Juillet 2016

Dear W W, Thank you for reviewing our hotel. I am so glad that you enjoyed our remodel. We tried hard to make it modern, yet very comfortable so that guest could relax. We hope you come back and see us again soon. Thanks, Have A Great Day!

"Amazing"
lovelybro, 14 Juillet 2016

I thoroughly enjoyed my stay at Best Western Inn & Suites. The rooms were lovely and the employees were helpful as well. I am definitely going to stay here again sometime and I would highly recommend this hotel to anyone searching for a hotel to stay at.

Owner Response, 14 Juillet 2016

Dear Lovelybro, Thank you for reviewing our hotel. We are so glad that you enjoyed your stay. We try to make sure that all our guest feel welcomed and comfortable in our hotel. We would love for you to stay with us again, See you then. Thank you, Have A Great Day!

"Good place to stop in Elkhart"
Allison R, 11 Juin 2016

I stayed in the Best Western last week on a Saturday night when they were quite busy. The hotel is located on one of the main streets near the interstate, but is set back behind a gas station. It was quiet - we didn't notice traffic noise at all. It is conveniently located near many restaurant choices (within easy walking distance). Our room was nicely decorated in a calm grey color scheme with some really nice wall art. The beds were super comfortable - yay! and the A/C for once was actually quiet. Friendly people at the front desk and a quick spot for breakfast before hitting the road in the morning - well supplied, and someone was right on it if an item ran low. I would definitely stay here again. The only reason I wouldn't give it a five was that we noticed the carpet in the hall was seriously wrinkled - like it had stretched - and needed repair.

Owner Response, 11 Juin 2016

Dear Allison, Thank you for taking the time to review our hotel through tripadvisor. We are so glad that you enjoyed your stay. We try our best to make sure that you are properly welcomed into our hotel with friendly staff and a newly rennovated building . Again thank you for reviewing us, we hope you come and stay with us again soon. Thank You, Have a Great Day!

"Business Trip"
Robert L, 11 Juin 2016

Great for access to local RV manufactures. The hotel was only a few minutes from the Cargo Mate factory where I had to make a pick up. It is also close to many other trailer manufactures. Any one making a pick up in Elkhart will find this hotel very convient.

Owner Response, 11 Juin 2016

Dear Robert, Thank you for taking the time to review our hotel, we appreciate it. It is so nice to hear that you enjoyed your stay. It's always great to hear that our location in town made things easier for you. Thank You, Have a Great Day!

"Family Vacation"
Lori M, 04 Juin 2016

We had three rooms for three days. There was 11 of us. Breakfast everyday was fresh and was restocked as needed. All staff were very helpful and friendly. Rooms were clean and have been recently updated.

Owner Response, 04 Juin 2016

Dear Lori, Thank you for taking the time to review our hotel. We are so happy that you enjoyed your stay, we enjoyed having you. We try hard to make sure that everyones stay is stress-free and seamless, this is especially true with big family's and groups. We hope to see you and your family again soon. Thank you Have a Great Day!

"Good for One Night "
Chelsea0518, 28 Mai 2016

We stayed at other BWs while on our 2-week road trip so it seemed like a no-brainer to stay here. The quiet hotel is conveniently located right off the highway behind a gas station (quick fuel-up in the morning). Breakfast was super yummy! Check-in was a breeze--even at midnight. The fitness center has Dumbbells and a weight machine plus cardio machines. Now here's why I gave it an average rating: the sink stopper was broken so water drained slowly, the heater was on when we walked into our room which made the room uncomfortable at first, body lotion was not provided (other BWs provided this), towels are scratchy and well-used, and the light on our phone kept blinking all night but there was no voicemail button. The most annoying part of our experience was the housekeeping guy. He knocked on our door at 0900 and I told him we'd be out by 1100 (check-out time). At 1040, he knocked on our door once and then proceeded to use his key card to open it. My husband was just getting out of the shower so that was awkward. We paid for our room until 11AM but felt as if the hotel was trying to rush us out. It's a horrible feeling, especially since we got in at midnight and needed our rest. Please tell your housekeeping folks to leave guests alone until check-out time. The front desk could also set-up a walkie talkie system where they let housekeeping know when people check-out. This would prevent them from walking in on guests as they get out of the shower. This hotel is good for one or two nights but as it is now, I wouldn't stay longer than that.

Owner Response, 28 Mai 2016

Dear Chelsea, Thank you for taking the time to review our hotel through Tripadvisor. We are pleased that you enjoyed the hot Breakfast. We are also happy that you enjoyed our fitness room. We try hard to make sure that our guest have a great stay from start to finish. Unfortunatley it looks like we have some things to work on. We will make sure to look into all that was stated in your review so that we can make the guest experience better. We hope to see you again whenever you are in the Elkhart, Indiana area again. Thank you Have a Great day! General Manager

"Great Hotel"
705Jose321, 19 Mai 2016

Hotel is behind a gas station but is very nice & quiet. Restaurants and services & freeway nearby. Very good front desk service. Pool is small but refreshing. Hot tub also available. Walking distance to restaurant.

Owner Response, 19 Mai 2016

Dear jose, Thank you for reviewing our hotel. I am so glad that you enjoyed your stay with us. I hope that you will stay with us again soon. General Manager

"Tired"
Janice S, 21 Avril 2016

I believe that other guests either got a different remodeled section of the hotel, or they just plain over-rated it. The carpet in the hallways was old and tired, however, when I got into my room, it was clean, if a bit minimalistic in décor. The bed sheets were bleached, but the bath linen was dingy and unbleached. When I opened the refridgerator, I found someone else's Steak-n-Shake leftovers and a half-gallon of milk. My single night stay was a bargain, but I won't stay here with my family on a return trip this summer.

Owner Response, 21 Avril 2016

Dear Janice, We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. We would be honored if you would consider giving us another chance when you are in the area. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience. General Manger

"Retired"
Robert B, 13 Avril 2016

I would like to say thank you for the great service and accommodation you gave me while I stay there at the Best Western elkhart indiana northside The breakfast was always fresh and garentee and the lady at the front desk day shift was incredible. She went well beyond when it came to making sure her guess we're all taken care of and their needs. Also I would like to personally thank you for calling to make sure I arrive back in florida safely, not once . But, I believe another member of her family call the next day to make sure I arrive home safe and sound. That was the first time anyone has call from a motel to make sure I was home safe, that really touch me. Anyways I would recommend if your in elkhart indiana or close to there you might want to pick their hotel to stay in. The place is really clean and kept up and there is a exercise room with indoor pool and like I said if they don't have what you need I'm sure the staff there will try to accommodate you. Once again thank you for a great stay at Best Western Elkhart, Indiana. Thank you.

Owner Response, 13 Avril 2016

Dear Robert, Wow! We appreciate you taking the time to shower us with praise! I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"Excellant stay"
Patrick M, 03 Avril 2016

Check-in was very fast. Room was excellent with no problems for the 2 day stay. Wish the pool had a hot tub. Not a direct driveway into hotel, had to go thru a gas station to get to it. needs a bigger sign to turn off highwasy to get noticed.

Owner Response, 03 Avril 2016

Dear Patrick, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely, General Manager

"Award winning and easy drive to University of Notre Dame"
mjm0508, 31 Mars 2016

We stayed here two nights. Priya and her husband quickly learned who everyone was by name and made us feel very welcome. The lobby offers pleasant seating, a cozy fireplace, and free USA Today newspapers. There is also free wifi . The beds were comfortable, had large TV, refrig, and many amenities.The rooms were very clean and quiet, even with renovations underway!The complimentary breakfast has numerous fruit and protein options, among many offerings. Just so you know,the depth of the sparkling clean indoor pool is 3 ft-5 ft with ladder style entry/exit from the pool. This instant depth could be a bit more challenging for those with small children.The water was warm, no chill upon entering! There is a swim chair readily available for those with disabilities. Pool hours are 10 a.m.-10 p.m. This property is in a very good location right off I-90 & I-80 , with numerous dining and shopping options within walking distance. An excellent value for the price -with tax under $75 per night ( maybe discounted while renovations are underway?)We may have used AAA or AARP discounts but I am not sure. It is also an easy drive of about 20-25 minutes from the University of Notre Dame. We will be back! Tip #1: Look for the driveway right next to the gas station. The hotel is next door to the Steak 'n Shake restaurant and right behind the gas station/Subway shop. Tip #2 : This pool within sight of the lobby, is without a lifeguard. Parents might enjoy the pool more and worry a bit less by bringing US Coast Guard approved life jackets for their beginner/non-swimming children. It makes playing in the water more fun for all because the parent's hands can be free to twirl and play with the "swimmers".)

Owner Response, 31 Mars 2016

Dear Guest, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Old and worn"
Stephanie G, 21 Mars 2016

When arriving to the hotel, staff member was on a private call that never ended during check in. Linens were old and ragged. Hotel condition was very rough and well used. Breakfast was offered but all containers were empty or not working correctly. Staff never offered to assist. No hello or good bye when entering the building.

Owner Response, 21 Mars 2016

Dear stephanie, We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience.

"Pool was dirty and falling apart when we found the light wish we would have just left it off"
Tina R, 19 Mars 2016

Was told they had pool and hot tub no hot tub just a heated pool that was hard to get in and out of it only has small steps on the inside of the wall on liner dark and unclean. For breakfast nothing was working except for the cereal . Out of coffee, juice when asked if they had more the guy seemed upset that he had to get off his phone/ computer was Told they were doing construction on 2nd and 3 rd floors but seemed to be done with most I would choose some were else if it's for a family wouldn't do my daughter's birthday there next year

Owner Response, 19 Mars 2016

Dear Tina, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. We hope to see you in the future. Sincerely, Manager

"Would stay again."
Charles B, 15 Mars 2016

They are in the renovation process, so give them a little slack. We took a chance after reading a lot of mixed reviews and were.glad we did. They were more than willing to meet our requests. Very quiet and a good nights rest.

Owner Response, 15 Mars 2016

Dear Charles, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Medical visit"
Renee G, 09 Mars 2016

A family member lives in Indiana that became very ill. There were 10 of us that needed a place right of the toll road. Meena & the other staff were very courteous & compassionate. They are in the middle of remodeling & we got 3 rooms together, that were updated & clean. We had the opportunity to use the work out room & the swimming pool. No complaints at all. The breakfast was always fresh & hot. If you need a place right off the toll road, this is the place to stay. It is right in the middle of restaurants & all different types of stores. We will be going again in the near future and we will be staying there because of the hospitality & price.

Owner Response, 09 Mars 2016

Dear Renee, Wow! We appreciate you taking the time to shower us with praise! Thank you! I'm glad you had a great stay with our hotel and that it exceeded your expectations. Please come and stay with again should the need arise! Warmest Regards, The team at Best Western Inn & Suites. Sincerely, General Manager

"Will be coming back!"
Joe H, 06 Mars 2016

We decided to stay here for the night on our way to Chicago and we were happy we did! It seemed like they were renovating as the lobby looked updated and we were lucky to enough to get a updated room as well. They did a good job on the renovations as the rooms were clean and looked more modern. I would recommend this hotel for anyone if you are on I-90 and need a place to stay. The staff was friendly and the breakfast was good as well.

Owner Response, 06 Mars 2016

Dear Joe, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Newly renovated and very clean room"
Rick S, 06 Mars 2016

The rooms are newly renovated, excellent customer service, and breakfast is very good. The rooms are very clean and the room was up to standards. Overall, the stay was great, had no issues at all, and would recommend this hotel to anyone.

Owner Response, 06 Mars 2016

Dear Rick, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely, General Manager

"Price right and service great"
Daniel_WNewHaven, 29 Février 2016

The staff was always friendly and repeatedly went out of their way to serve. They are in the middle of upgrading the units and it was obvious that our unit had just been completed and was very nice. The located, just off of the toll road, made it easy to get to everywhere we needed to go. There are good restraints close and the Subway next door was great for a quick sandwich. The continental breakfast was fresh and well stocked.

Owner Response, 29 Février 2016

Dear Daniel, Thank you for your kind review and rating of the Best Western stay with people who care! You are right! Our super friendly staff, beautiful hotel and our breakfast are all great reasons to stay at the Best western Inn & suites! Hope we see you back soon! Safe Travels. Sincerely, General Manager

"stay twice a week every week"
jackakakoller, 18 Février 2016

i am truckdriver who stays twice a week. people at front desk always friendly and help me with computer as i am not very computer literate. rooms are nice,comfortable beds good cable selection on TV,good breakfast. It is my home away from home as I stay there so often

Owner Response, 18 Février 2016

Dear Jack, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. Sincerely, General Manager

"excellent customer service"
Lori S, 15 Février 2016

The lady at the front desk went out of her way to make sure her guests were comfortable. You don't often get that level of customer service anymore. I certainly recommend this hotel to anyone. Very clean, good breakfast.

Owner Response, 15 Février 2016

Dear Lori, I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"GREAT PLACE TO STAY LIKE HOME"
Chris F, 28 Janvier 2016

Staff were so friendly, made me feel like home. Management husband and wife team were great. I will be going back for sure when in town. Food, gas etc... very close. Highway close by to get on and off.

Owner Response, 28 Janvier 2016

Dear Chris, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,... General Manager.

"Nice hotel and good value"
2b0ysm0m, 22 Janvier 2016

We stayed here with a school group. Hotel was clean with very comfortable beds. It was a very good value, better than others in the area. Breakfast was included in the rate. Breakfast was very good and had hot and cold items.

Owner Response, 22 Janvier 2016

Dear Guest, Thank you for your wonderful review. I'm thrilled to hear that we're your favorite! It means a lot that you are so fond of our hotel. I'm glad that you enjoy the breakfast, cleanliness of the hotel, and friendliness of our employees. We look forward to seeing you again. Sincerely, General Manager.

"very quiet"
retiredtravelers30, 30 Décembre 2015

This was a good stop on the road for a night, very quiet motel and very quiet AC/heater unit, which is a real plus. The room was large, the bathroom was mostly updated, lighting was good, breakfast was good with hot choices, front desk staff was cordial. There were a few glitches: drapes in the room did not cover the very thin curtains allowing lights to shine through, some things in the room were dusty, the shower looked like it had been caulked with a shovel and looked old , and there were not enough warm covers on the bed for winter weather. Luckily we had a two queen bed room and were able to use the covers from the other bed to supplement. We did not try the wifi, the cable TV had minimal channels. Would we stay again? probably, for the same price.

Owner Response, 30 Décembre 2015

Dear Guest, Thank you for your kind review and rating of the Best Western stay with people who care! You are right! Our super friendly staff, beautiful hotel and comfy beds are all great reasons to stay at the Best western Inn & suites! Hope we see you back soon! Sincerely, General Manager

"Great for an overnight stop"
L M, 23 Décembre 2015

My husband and I stay here enroute when we visit our son and family. It's wonderful to pull off the highway and go a few hundred yards to our overnight stop. The rooms are clean, the beds comfortable, and it's quiet. Breakfast finishes at 9:00 am but that is okay for 99% of travelers. The pool is great if you arrive and want to take a plunge. My only negative was that there were no cooked eggs for breakfast except cold hard boiled eggs or a ready to heat packaged roll with sausage, egg and cheese. I think the breakfast could have been a little more imaginative.

Owner Response, 23 Décembre 2015

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. We look forward to being your go to hotel any time you are Elkhart, IN. Sincerely, General Manager

"Excellent stay"
Dwayne T, 20 Décembre 2015

Hotel/Motel is being refurbished with very nice appointments. Excellent stay. Very, very clean with helpful and attentive staff. Will stay again and recommend to others as an excellent motel on a thrifty budget.

Owner Response, 20 Décembre 2015

Dear Guest, I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"Home Away From Home"
Jerry K, 29 Novembre 2015

We choose to stay here because of the family approach by the staff to caring for us. We come several times a year to visit family. There are other Best Western's available but, we have found this one to be the best.

Owner Response, 29 Novembre 2015

Dear Guest, Thank you for taking the time to review. yes is this is your home and we are family. I am glad to hear that you enjoyed your stay with us. That you enjoyed the cleanliness and comfort of the hotel, and that you felt safe here. We hope all guests feel the same, as cleanliness, comfort, and feeling secure are very important to us. We will see you again in this year. Sincerely, General Manager

"Upscale accomodations"
RayBearTheEncourager, 22 Novembre 2015

We were looking for a nice hotel with a budget price and the lady at the front desk made it happen. She was able to find a way to reduce the rack rate to one that was manageable for us. We really appreciated her help. The room had two queen beds and decorated very nicely. Breakfast was spectacular with packaged egg and sausage sandwiches some of which were on a pretzel roll. Scrambled eggs, sausage links, cereal, waffles, yogurt, fresh fruit and more. Great value and a very pleasant stay. Would return if we needed a room in the area.

"Football Trip"
E1982TZbrianm, 16 Novembre 2015

Attending a Notre Dame football game and the pricing for this location was outrageous. Our floor was under renovations and check in was an obstacle course getting to our room. Chairs in room were broken and dangerous to sit in. Door didn't have a workable security lock for night time. Toilet ran on continually after flushing. Reported the issues to staff and chairs were removed with no replacements provided. Toilet continued to run on. Getting up in the night, had to wait five minutes to ensure the toilet would shut off properly. Hot breakfast was eggs and sausage and personally witness staff heating the food up in the microwave which all guests were using. Com'on man!

"Great Trip.."
Jimmy G, 16 Novembre 2015

Stayed here with family for ND weekend. Staff was very helpful, hotel was clean! A good deal all in all. Hotel was easily accessible to major highways. It was also close to restaurants and Notre Dame. All in all a great trip.

"No cleaning service"
Victor O, 18 Octobre 2015

It wasn't too bad. No cleaning service on Saturday and when I explained this to the desk, they said that the maid service had cleaned the room. No management on Sunday, nothing they could do for us. What a joke!! We will probably never stay here again.

Owner Response, 18 Octobre 2015

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. Sincerely, Manager

"Elkhart IN"
Lynne W B, 05 Octobre 2015

Stayed two nights for a family wedding. We've stayed at this hotel several times in their nicely remodeled rooms and the free breakfast is one of the nicer ones with a good selection. Their were a couple of little housekeeping issues this trip but were corrected when reported. A good value for the money and easy to get to; right off the toll road exit surrounded by restaurants etc.

Owner Response, 05 Octobre 2015

Dear Guest Thank you for your wonderful review. I'm thrilled to hear that we're your favorite! It means a lot that you are so fond of our hotel. I'm glad that you enjoy the breakfast, cleanliness of the hotel, and friendliness of our employees. We look forward to seeing you again. Sincerely Manager

"LEAVES MUCH TO BE DESIRED"
JTBMMB, 28 Septembre 2015

Lobby was clean and remodeled. Carpeting in halls and rooms (we had three rooms) was worn, soiled, and some holes. Towels were thin and grey. Lobby bathroom was filthy. We stayed there last year when owners were remodeling; however, we thought conditions would be improved one year later--especially rooms. Sheets were clean. Internet did not work properly, and TV channels were fuzzy.

Owner Response, 28 Septembre 2015

Dear Guest We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. We would be honored if you would consider giving us another chance when you are in the area. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience. Sincerely Manager

"a good value"
Suzanne M, 28 Septembre 2015

great location to stay for game weekends . close to highway and plenty of restaurants. the staff was very nice. we left an item in the room and carlos found it and was going to have it shipped to us. also stephanie at thr fromnt desk was very freindly and recommended a pizza place near by as we were too tired to eat out.

Owner Response, 28 Septembre 2015

Dear Guest Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely Manager

"Good Value for the cost"
Anil A, 28 Septembre 2015

Good place to stay, rooms are clean and comfortable, beds are comfortable, staff is courteous and attentive. Breakfast choices or food options are below average, we have stayed her a few nights in the past 2 years and enjoyed our stay.

Owner Response, 28 Septembre 2015

Dear Guest Thank you for the kind words. We hope you will be back to see us again the next time you are in the Elkhart area. Sincerely Manager

"Great Value"
rvdrakeman, 25 Septembre 2015

The motel looks great. new remodel was done nicely. I had a problem with the bathtub but they were extremely prompt to take care of it. The rooms are spacious and well laid out. The staff were very courteous and helpful. I will stay there again.

Owner Response, 25 Septembre 2015

Dear Guest I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely Manager

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8080 N State Road 9, 46746-9822 - Howe
4,6 (501)
Ist das Frühstück im Preis inbegriffen?
julie
Julie
Best Western Support
Diese Information finden Sie in der Tarifbeschreibung auf unserer Website und in Ihrer Bestätigungs-E-Mail – manche Tarife können es beinhalten. Ist das Frühstück nicht inbegriffen, wird sein Preis auf der Tarifseite in der Spalte „Verkaufsbedingungen" angegeben.
Ich werde voraussichtlich außerhalb der angegebenen Zeiten ankommen. Kann ich trotzdem einchecken?
julie
Julie
Best Western Support
In all unseren Hotels ist die Rezeption rund um die Uhr besetzt. Sie können das Hotel auch über die in Ihrer Buchungsbestätigung angegebenen Kontaktdaten informieren.
Sind Haustiere erlaubt?
julie
Julie
Best Western Support
Jedes Best Western® Hotels & Resorts-Hotel legt seine eigene Haustierrichtlinie fest. Die entsprechenden Bedingungen finden Sie auf der Hotelseite.
Wie buche ich eine kostenlose Nacht mit meinen Best Western Rewards®-Treuepunkten?
julie
Julie
Best Western Support
Die Anzahl der für eine kostenlose Nacht erforderlichen Punkte hängt vom gewählten Hotel ab.
Um eine kostenlose Nacht mit Ihren Best Western Rewards®-Treuepunkten zu nutzen, melden Sie sich in Ihrem Treuekonto an.
Bei der Buchung wird Ihnen, sofern das Hotel verfügbare und buchbare Zimmer anzeigt, die erforderliche Punktzahl angezeigt.
Falls Sie die gesuchte Information nicht finden, kontaktieren Sie unsere Reservierungszentrale unter 0805 08 08 58 (kostenloser Anruf von einem Festnetzanschluss in Frankreich).
Kann ich mit „Chèques-Vacances" bezahlen?
julie
Julie
Best Western Support
Jedes Best Western® Hotels & Resorts-Hotel entscheidet frei, ob es „Chèques-Vacances" als Zahlungsmittel akzeptiert. Für weitere Informationen wenden Sie sich bitte direkt an das betreffende Hotel. Die Kontaktdaten finden Sie auf der Hotelseite oder in Ihrer Bestätigungs-E-Mail. Betriebe, die diese Gutscheine akzeptieren, können Sie auch auf der ANCV-Website finden.
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