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Vorteilscode

Best Western Hotel Inn & Suites, Elkhart

4.0/5  - basé sur 224 notations.
3326 Cassopolis Street, 46514-6740, Elkhart, United States - Karte ansehen

Notre Dame und Amish Country gehören zu den Attraktionen, die Gäste in unser gemütliches Hotel in Elkhart bringen. Freundliches Personal heißt die Gäste im Best Western Inn & Suites willkommen. Wohnwagen können in der Nähe gemietet werden, und Quilt Gardens ist ein beliebtes Ausflugsziel. Unsere Gäste schätzen die schön eingerichteten Zimmer mit luxuriösen Betten, ganz gleich ob sie für einen Geschäftstermin oder einen entspannten Urlaub in die Stadt kommen. Das Best Western Inn & Suites ist bekannt für perfekte Sauberkeit. Das Bonusprogramm BW Rewards und die Markenidentität von Best Western sorgen für einen geruhsamen Aufenthalt. Das Hallenbad bietet Abkühlung am Abend oder einen frischen Start in den Tag. Das Jazz-Festival oder ein Footballspiel der Uni von Notre Dame bieten beste Unterhaltung für die ganze Familie. Der Flughafen von Elkhart liegt ganz in der Nähe, wenn Sie einen Flug erreichen oder eine Flugschau erleben möchten. Viele Gäste besuchen die Stadt für ein Sporturnier. Die Region ist bekannt für Football und Stabdrehen (Twirling). Die Abschlussfeiern der Uni von Notre Dame sind natürlich auch stets ein spannender Grund für einen Besuch. Das Best Western Inn & Suites liegt im Herzen von Elkhart und ist bekannt als die „Wohnmobil-Hauptstadt der Welt“. Wir sind ein zweites Zuhause für Mitarbeiter von Tiara (Wohnmobile), Conn-Selmer Inc. (Musikinstrumente), Harley Davidson und Christiana Creek Country Club. Genießen Sie unser komplettes, kostenloses Frühstück, bevor Sie sich in die Arbeit stürzen. Unser Buffet umfasst heiße Waffeln, Müsli und Cornflakes, Joghurt und frisches Obst, knuspriges Gebäck, reinen Arabica-Kaffee und kalte Säfte. Das Hotel liegt in der Nähe der Mautstraßenabfahrt und die berühmte Quilt Gardens-Tour istnur eine kurze Autofahrt entfernt. Golf ist Big Business in dieser Region, und es gibt zahlreiche Möglichkeiten für eine Golfrunde. Ganz gleich, ob Sie einen Urlaub mit Outdoor-Abenteuern, Kulturellem oder einfach viel Entspannung planen, unser Hotel in Elkhart liegt in der Nähe von allem. Buchen Sie noch heute Ihr Zimmer im Best Western Inn and Suites und genießen Sie einen geruhsamen Aufenthalt. Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Inn & Suites

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Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 225 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
99
Sehr gut
68
Befriedigend
26
Mangelhaft
16
Ungenügend
16
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
3
Alleinreisende Alleinreisende
8
Familie Familie
89
Geschäftlich Geschäftlich
23
Geschäfts-<br>reisende Geschäfts-
reisende
44
Geschäftsleute Geschäftsleute
27
Geschäftsreisende Geschäftsreisende
34
Paare Paare
43
Reisen mit Freunden Reisen mit Freunden
25
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"great price and customer service"

5
15/07/2018

coming home from a road trip to ocean city md, stopped at BW elkhart on thur 7-12 for 1 night. check in was quick and efficient. pool was nice, room was very clean and comfy with fridge and microwave. breakfast was great with eggs, meat, biscuits and gravy. hotel was quiet, close to restaurants with convenience store in front of hotel.overall, very nice, will stay there aain when in Elkhart

"Fair stay"

3
18/06/2018

I was a little disappointed as it was a bare bones hotel. The breakfast the next morning was very simple, usual fair hotel food. Powdered eggs, boiled eggs, yogurt, waffle maker, etc. The room--the beds were comfortable and clean, the shower clean, and while we didn't swim in the pool, it appeared clean with chlorine. We worked out in their little gym and that was okay, as well. Fruit water in the lobby. My only reason I said it was fair instead of good is EACH night you couldn't get in your room as the card wouldn't work and we had to go back to the desk for them to reprogram a new card. The manager said it was because we kept the card in our bag too close to a cell phone?! I've always kept my card by my phone in every hotel I've stayed in and never had it happen before--also everyone on our bus tour had the same problem. Hmmm.

"Excellent Customer Service & Priced Right :-)"

4
15/06/2018

Kudos to VJ at the front desk. Friendly & welcoming, I was made to feel like my business was valued. Check-in was quick & efficient, very much appreciated after a long day on the road. Automated lobby doors made bringing in the luggage cart so much easier. Room door held itself open by means of a magnetic doorstop, wow! Might seem like a little thing but it sure was handy. My room was lovely, spotless and nicely appointed with contemporary furnishings. Already nicely cooled off ~ so often I'll walk into a hotel room that is hot & stuffy & takes forever to cool down but that was not the case here. Fridge/micro & flat screen TV w/Direct TV & dozens of channels to choose from including TWC & TCM. Free wifi with strong signal enabled me to quickly get some work done online. Appreciated the side table at the desk and easily accessible electrical outlets in the base of the table lamps. Bedside clock had USB outlets, yay !!! Generous supply of towels. Bed was very comfortable with triple sheeting and lots of fat, fluffy pillows. Pool looked inviting. Express checkout with receipt under the door next morning. Didn't partake of much of the continental but it looked good too with hot & cold offerings including fresh fruit & a crock pot of oatmeal with all the fixin's. There were lots of tables but the best was a high table bar with stools and lots of outlets so you could even plug in to charge and easily use electronics during breakfast. Fantastic value and I would happily stay here again, but double check prices cuz I stayed on a Wed and it was $27 less than Thurs-Sat rates :-)

"Wonderful!"

5
20/05/2018

We stayed here for a Notre Dame graduation and it was as awesome! I have to admit, I was a little nervous passing The Diplomat hotel next door (classic dive motel) but this hotel is pristine. Looks newly built or renovated, super clean, and the staff was very friendly. Highly recommend!

"Trip to Elkhart"

4
19/04/2018

Very nice and clean. Good value for the money. Hotel is tucked in behind a convenience store and car wash, entrance is not real obvious. Once you find it , getting in isn't a problem. We will stay there in the future.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear Michael C., Thank you for reviewing our hotel. We always endeavor to make you feel at home in a clean comfortable space. We welcome you back again whenever your in the area. Thank you, Have A Great Day!

"Friendly and Clean"

5
21/03/2018

We stopped here unexpectedly after our vehicle broke down. The room was a great value for the price ($71). I've stayed in hotels that cost more and look worse. The room seemed to be recently remodeled. It was decorated in calming blue and silver tones. It looked modern and clean. The mattress and pillows were comfortable and the room was sufficiently dark for sleeping well. The shower had good pressure. The bathroom was roomy and clean. But the thing that impressed me the most was the genuine care and friendliness of the manager at the front desk. I've actually never left a review for a hotel, but I wanted to make sure to leave a good word about this Best Western. I would definitely stay here again. I recommed it highly.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear Rebecca B., Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"nice hotel"

4
27/01/2018

Nice clean room. Good beds. Tub needed resurfaced soon, only bad thing our room had no curtains to darken room and light from parking lot shone right in window and lite up room like daylight all night. Breakfast was just OK, no milk, no OJ and especially no help.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Thank You for reviewing our hotel. We would like to thank you for the compliment to our bedding. Although we do not have closable curtains, in ever room we do provide a black out screen that pulls down and covers the window. We regret that our breakfast seemed to be lacking, we apologize and will endeavor to make it better. We do hope that you will stay with us again. Thank You, Have A Great Day!

"Great hotel very accommodating staff!"

4
15/01/2018

Traveling on business I stayed for a night and had a great stay! Hotel is really nice inside with friendly staff. Room was large with nice comfy beds, very clean, bathroom clean with everything I needed. Would recommend for a great night's stay!

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear BorisMurchant Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"December 31, 2017 stay at BW Elkhart, IN"

5
07/01/2018

Incredibly pleased with the staff and the remodeled must have been fairly recent. We had a situation that was remedied very quickly. I would definitely stay here again if the opportunity presented itself. I liked the breakfast selection.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear Kathrynp761, Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"Our first night stop on our tour back east."

4
13/11/2017

This hotel had a sandwich bar with chips and drinks for us when we arrived. The rooms were comfortable with flat screen TV's, nice white comforters with blue throws on the queen beds, refrigerators and microwaves, and nice bathrooms. The breakfast was not very large for our 52 people on the bus. We could get cereal, rolls, biscuits and gravy and a few more items.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for your great comment. We would like to see your crew once more time. Thank you.

"Nicely Remodeled"

4
13/11/2017

The room was very pleasant and the bed was wonderful with wonderful pillows. The tub didn't drain very well but the bathroom was large. The pool was a little questionable. There were some things floating in it when we got there and their was a film on top. The floor of the pool was peeling.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thanks lot for your great comment. Our management side we'll try correct our mistakes and sorry for the inconvenience. Thank you.

"Great location near South Bend!!"

5
08/11/2017

This was an amazing hotel. So many things to do near and around this Elkhart location. Easy on and off the highway. I was on my way to Chicago and this location was perfect for me to stop over for the night. The front desk personnel was amazing. Very friendly and efficient. The room was very quiet and comfortable. I truly enjoyed my stay.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Thank you for your Review. We appreciate the kind words. We hope that you will stay with us again whenever your in the area. Thank you, Have A Great Day!

"Very Clean"

5
03/11/2017

This Best Western had just been remodeled and was very clean and well decorated. The staff went out of their way to make sure our stay was over the top. We will recommend this Best Western to our family and friends. And the Chubby Trout is right across the street, another plus as this is a very very good restaurant/pub with more friendly people.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Thank you for your review. We always try to make sure that our guest feel welcomed into a clean and comfortable hotel. We appreciate the kind words for our staff. We hope you will stay with us again soon. Thank you, Have A Great Day!

"Impressed"

5
09/10/2017

Had a great night's sleep and breakfast. Staff is great. I haven't traveled in a while and forgot how nice best westerns can be. Of all the choices out there, this chain has consistently stood up to its name.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear E951KCjamesb, Thank you for your review. We appreciate the compliments about the atmosphere. We always appreciate hearing that you had a great experience staying with us. Thanks again, Have A Great Day!

"Good Stop"

4
19/09/2017

Friendly welcome and room assigned was right next to elevator. We returned to front desk and exchanged for a room further down the hall. Room, bed and bathroom were average along with clean and comfortable. Air-conditioner was blessedly quiet. Free breakfast was average and enough variety to choose from. Easy access from Interstate 90. We like Best Western in general as they are not too hard on the wallet and most locations we have stayed with are fairly acceptable with no issues.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear Cher H, Thank you for reviewing our hotel. We always endeavor to make you feel at home in a clean comfortable space. We welcome you back again whenever your in the area. Thank you, Have A Great Day!

"Excellent stay"

5
27/08/2017

Thank you for the hospitable stay and comfy rooms. I would recommend this hotel. The staff was helpful and courteous. Rooms were clean and comfortable. After along day of traveling, it felt like home. Very easy to reserve rooms along our route.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear P1188VEjoanneg, Thank you for your review. We appreciate the kind words. We would like all guest to feel comfortable and at home when they stay with us. If your ever in the area again, we hope that you will stay with us. Thanks Again, Have A Great Day!

"Convenient To Freeway"

4
25/08/2017

We were returning from a trip to Missouri. This hotel was convenient to the freeway and was clean and quiet. The staff were very accommodating. It was also only one block from the Chubby Trout which was an excellent restaurant.

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear Rodney C, Thank you for your review. We appreciate the compliments about the atmosphere. We always appreciate hearing that you had a great experience staying with us. Thanks again, Have A Great Day!

"Clean, quiet, comfortable hotel"

5
24/08/2017

I stayed at this Best Western twice in the last couple of months. The hotel is quiet and the beds are comfortable. There is a decent breakfast included, and good internet and a reasonable selection of television channels. The entrance to the hotel is a bit difficult to locate, as it is behind and shares a driveway with a gas station/Subway restaurant. This is a great place to stay if you are driving through on the Interstate,

bestwesterngm2, Front Office Manager at Best Western Inn & Suites, responded to this review
Dear guyannec, Thank you for your review. We appreciate all the compliments. We endeavor to make our hotel as comfortable as possible. We hope you will come and stay with us again whenever your in the area. Thanks again Have A Great Day!

"Staff is uncaring and unaccommodating"

1
06/08/2017

Suite bed unmade with no knowledge of their "policy." Nothing was done to fix the problem or make it better. I was traveling to my mom's funeral with another couple and got a suite to stay together. The pull out bed was unmade and when I called the front desk was met with

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear Brooklynworldvoyager, Thank you for your Review. We would like the linens of the pullout bed to be as fresh as possible. This is why we give them to you after you request them. Our hotel staff is always available to help you make the pullout sofa in case you are not able too. We apologize for any confusion. Have A Great Day!

"Nice hotel"

4
02/08/2017

This hotel was great. It was clean, the rooms were new, the bed comfortable, the staff was friendly, it had a good breakfast and check-in and check-out were fast. The price was fair and I would stay here again.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear Daddyo1947, Thank you for your review. We appreciate that kind words toward both our staff and the hotel. We strive to make our guest feel comfortable and welcome. Thanks Again, Have A Great Day!

"Great Stay"

5
31/07/2017

I had a really nice stay. My family and I stayed for a week and have no complaints. The night front desk agent was very pleasant and helpful. The room was affordable and nice in size. The hotel is clean and updated. The housekeeping attended to my room every day and really did a fantastic job; beds were made each morning, bathroom was cleaned with fresh towel, and the room was vacuumed and dusted. I enjoyed my stay so much I decided to enroll in the rewards program. I look forward to staying at more Best Westerns.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you for your review. We are pleased that you enjoyed your stay with us. We always want our guest to be satisfied with their experience. We hope that you will stay with us again soon. Thanks Have A Great Day!

"Cutting Corners is a Bad Strategy"

2
30/07/2017

This hotel isn't terrible for its category. It's clean enough and the price is generally fair. However, a few issues were encountered that bothered me and might bother others. First, as other reviewers have mentioned, they appear to turn off the AC in unoccupied rooms. This leads to a hot and humid arrival for guests. This may also lead to the dank odor in both the rooms and the hallway. Second, the towels and sheets don't appear to be washed in hot water, bleach, or quality detergent. All were gray and not crisp. Third, they have the TV/DirectTV in the gym wired so that it powers off when the light is turned off (and it turns off automatically after 10-15 minutes of non-activity in the gym). This means that the DirectTV has to power up and get a signal before you can watch TV during your workout. This process can take 10 or more minutes. Fourth, our room's door did not automatically shut as most hotel room doors do when you leave a room. Surely the maid service has informed the management by now (?). These may be little things to some, but they add up. My advice to management is to stop trying to cut corners for small savings. You're in the hospitality industry and your guests' quality of stay is what will bring you a better reputation and profitability. Final note: I noticed Best Western awarded this hotel several quality awards over the years. If this hotel is representative of Best Western's standards, I should probably avoid staying at this corporation's franchises.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear rbeck_isd, Thank you for reviewing our hotel. We apologize for anything that appeared to be unsatisfactory to you. We assure you that our hotel runs correctly and in order. We would have appreciated any of these complaints to be brought directly to us at the time of the incident rather then at the end of your stay. Be assured that we would have endeavored to make your stay more comfortable if our front desk had known. Have A Great Day!

"Good overall.."

3
28/07/2017

FYI: You pull into a gas station and drive back to the hotel. Check-in was fast. The gal wasn't familiar with our CLC card, but it was fixed! The room was already open when we got to the door. The room was very spacious. Nice finishings. 2 beds, both comfy. Linens were clean and had no stains. Coverlet was thin, needed extra blanket. Figured out why door was open....room needed towels....(told at check out they had new towels and were washing them. They apologized for not stocking the room.) Not a big deal, we were there for only one night. The bathroom was clean and had a nice large vanity. The bedside table was missed as was the lamp. The table has fingerprints and sticky stuff and the lamp has a large cobweb going from it to the ceiling. So, housekeeping missed a few things. We travel with cleaning wipes, done. WiFi was spotty. Had a hard time connecting and/or staying connected. TV was a good size for the room and had a nice channel line-up. There was a small fridge and microwave as well. Parking for workers would be tight when full. Overall a nice place. We would stay again!

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear ftblchic76, Thank you for reviewing our hotel. We appreciate all the compliments. Thanks again, we hope you come back and see us again soon. Have A Great Day!

"Convenient location"

4
26/07/2017

Very easy to get to from the Indiana Toll Road. Take a right off the exit and then take a right at the gas station. Actually it feels like you are turning into the gas station, however the driveway runs right next to it. We filled up with gas and then went out back to the hotel. The next morning we were all gassed up and ready to go. The hotel was clean and the room was very nice. There is an elevator to the upper floors which makes it easy to bring in bags. The staff were all very friendly and professional. I would have given them 4.5 stars if it were possible. The only thing that I wasn't pleased with was the breakfast. That particular morning it was sausage and gravy which didn't excite me(admittedly a personal preference). I did end up having a hard boiled egg which seemed to be the popular choice that day. That being said I would stay there again if our timing worked out. I would probably make other arrangements for breakfast.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you for your review. We appreciate all the praise that you showered toward our hotel. We strive to make you feel comfortable. Our main hot breakfast dish is either biscuits and gravy or sausage and scrambled eggs, we do each every other day, but we do have several other options such as waffles and fresh hot oatmeal as well as microwavable breakfast sandwiches if your on the go. We would enjoy having you stay with us again whenever your in the area. Thanks, Have A Great Day!

"Great stay"

5
19/07/2017

This hotel was clean and comfortable. It is well located next to multiple restaurants and across the street from an Aldi. It was convenient to go get groceries. The pool was clean with warm water. Great stay!

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear nicolebl6639fx Thank you for your review of our hotel. We appreciate all the kind words. We work hard to make sure you walk into a clean and comfortable hotel. We would enjoy having you stay with us whenever you are in the area again. Thanks again, Have A Great Day!

"Best Western Elkhart IN"

5
19/07/2017

We have stayed at this Best Western about 5 times. We have always enjoyed our stay and been pleased with the room and staff. It is close to dining and shopping. There is a gas station next to the hotel.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you for your review. We always love to hear that our guest had a nice stay. We welcome you to come and stay with us again anytime you are in the area. Thanks, Have A great Day!

"Great hotel with small town hospitality"

4
12/07/2017

Not only efficient but also friendly & concerned front desk staff. Great breakfast and a pool that was actually warm made our stay there A+. Highly recommend this hotel if you are staying inn Elkhardtbor South Bend which is only 20 miles west.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear joy53kl, Thank for your review. We try hard to make sure that you always feel welcomed when you stay with us. If you are ever in the area again we would enjoy having you stay with us again. Thank you Have A Great Day!

"Good stop on a road trip"

4
08/07/2017

My family and I stayed here on our way out east. I had called them to let the front desk know that we would be in late. They were very accommodating and friendly even though we arrived after midnight. The room was spacious and clean. It appeared as though the hotel had been updated recently. Decent pool and fitness room. Breakfast was a typical continental with hot food choices. Would stay here again if we were in the area.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear hkypta, Thank you for your review of our hotel. We appreciate all the kind words. We work hard to make sure you walk into a clean and comfortable hotel. We would enjoy having you stay with us whenever you are in the area again. Thanks again, Have A Great Day!

"Bad Hotel"

2
05/07/2017

My niece fell in front of the front desk because the girl had just mopped floor and no wet floor signs. The girl at the desk did not react to my niece falling or anything. When we came out later to go to dinner there was sign saying wet floor and a fan. Told her she should have had the sign there before and she said "what sign". Never asked how niece was again. Very unprofessional clerks there with Addidass t shirt on and no name badge. Wrote to General Manager, Priya Patel, and no response!!! Don't use this hotel. Girl at check out was not any friendlier. Never said anything to me when I handed in room keys and only a quick thank you. Not even how was your stay or anything!!!!

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear Linda E, Thank you for your review. We always try to make sure that our facility is safe and that the appropriate signs are up when there is any chance of danger especially with a wet floor. I assure you that we will get this taken care of and corrected. Thank you for bringing it to our attention. Be assured also that if we had received a note or letter from you we would have responded immediately, but sadly we have not received anything. If you have any other concerns please give us a call (574) 262-8761. Thank You, Have A Great Day!

"Best place in ever!!!! "

5
25/06/2017

I love this place I stayed for one night and I was blown away by the exceptional customer service here!! The staff is so nice, everything is nice and clean!! Very modern updates!!! If you are looking for great quality and excellent customers service come here!! You will not be disappointed!!! I would come here again and again! Best hotel I have seen in a long time!!! So worth it!! Thank you for providing me with an amazing stay best western :)

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for your kind review. We appreciate all the kind praise towards our staff and to our newly remodeled hotel. We endeavour to make our hotel clean and comfortable for every guest that stays with us. We hope that you will stay with us again soon. Thank you, Have A Great Day!

"Customer Service? What's that?"

3
14/06/2017

We arrived at our hotel at about 3:30 in the afternoon. The temp outside was 93 with a heat index of 105 degrees. They were expecting us, we had reserved our room weeks in advance. Yet on this simmering June day we entered a sweltering hotel room. Gosh, would it have been too much to have the air on in the room? ONE ice machine in the whole hotel, on the first floor near the elevator. Oh, the one and only elevator. Breakfast ends at 9am. Show up at 9:05 and the food is gone, no leftovers, no bread crumbs. Thank God there was still coffee. Now I know we were late for the deadline but surely the leftover eggs and such could stay out for a few minutes, don't put out more but would it hurt you to leave the leftovers for a minute? They have recently renovated the rooms and they look nice, they do. But customer service is sadly lacking.

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for reviewing our hotel. We always try to give our guest a superior stay,unfortunately it looks like you had some issue with some of our conveniences. We apologize. We hope that you gives us another try when your in the area.

"Very nice place to stay"

5
06/06/2017

Staff were very friendly and helpful. Our room was very clean and comfortable. We enjoyed our stay and had a very restful night. We always stay at a Best Western when we have a choice. We have never had any problems at these hotels.

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"why do i need a title?"

2
05/06/2017

The toilet did not flush properly. There was no attendant for the breakfast. out of waffle mix orange juice and bananas. the desk looked for waffle mix and left without finding any. The desk clerk was notified in the morning about the problem with the toilet but it was not attended to while we were there.

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for reviewing our hotel. We work hard to try to make sure that each stay is perfect. We apologize for not meeting and exceeding your expectations. We will be looking in to all that you have stated in order to make the Guest experience better.

"Graduation "

5
25/05/2017

If you are thinking about going to Notre Dame to visit or going to a football game, I would highly recommend the Best Western in Elkhart. Extremely convenient and clean. This motel offers everything you could want. My wife and I throughly enjoyed our stay.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear 07201941, Thank you for reviewing our hotel. We appreciate that you chose to stay with us for your special Graduation weekend. We appreciate all the praise for our cleanliness. We hope that if you are ever in the area again you will stay with us. Thank You, Have A Great Day!

"Very nice and clean!"

4
01/05/2017

This was a very nice and clean hotel and it was updated and modern. The hotel staff was very friendly. We stayed for a Rugby tournament so the hotel was pretty full.. There were a lot of high school girls running in and out and the staff kept the free breakfast well stocked. The only recommendation I have is to schedule more than one employee at the front desk. On Saturday night, one employee worked the front desk (I think she was the only employee in the hotel) and if you needed something you rang a bell. She took care of everything including checking people in, pool towels, room supplies etc. We observed a couple with a small child who waited over 10 minutes before the staff member came to the front desk to check them in. It wasn't until one of the guests called the hotel to report someone had been waiting to check in that got the attention of the worker. Despite the "high demand" from guests that evening, the employee was still very pleasant and helpful! Very good location in Elkhart-close to highway and restaurants.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Thank you for the kind review to our hotel. We appreciate all the praise to our hotel. We do try hard to meet everyones expectations. On the couple that you mentioned our staff had already helped them, the couple and their child were waiting for our front desk to check and see if we had a room available our staff member was simply making sure that the room that they wanted would meet their needs ,but thank you for your concern. We hope that you will come back and see us soon. Thank you, Have A Great Day!

"Conventions"

5
23/04/2017

The best place with the best amenities for the price. The staff of this location has gone above and beyond. They make you feel comfortable. Treat you with respect and courteous. Comfortable beds. Clean rooms and delicious breakfast.

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"Enjoyable Stay"

4
22/04/2017

We stayed here for one night at the Best Western in Elkhart after a long day of travel. We had a king suite which was clean and the bed was very comfortable. It's easy in the dark to miss this hotel as it is located in behind a Phillips 66 gas station and difficult to see from the road. Parking was free and lots of parking spaces. Breakfast was included which was a basic Best Western buffet. There was adequate area for seating but the hotel was full that night and the breakfast area was extremely busy in the morning. We would stay here again.

bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future.Sincerely, General Manager

"Modern. Clean."

4
09/04/2017

Modern. Clean. Friendly staff. Small details undone. Location hidden behind gas station. Traditional continental with waffles, biscuits and gravy, etc. Close multiple nice eating places. Close to interstate.

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear BettyZ9267FC, Thank you for reviewing our hotel. We appreciate the kind compliments toward our cleanliness and our staff. I apologize for anything that was not to your liking. We endeavour to make sure that we cover the smallest of details. We hope that you consider staying with us again whenever your in the area. Thank you, Have A Great Day!

"A Wonderful Stay!"

5
01/04/2017

My 4-night stay at Best Western in Elkhart IN went without a hitch. The staff (front desk, hotel manager, and room cleaners) was extremely accommodating and kind. When I checked in, the hotel manager informed me that the rooms were recently remodeled. I was really pleasantly surprised with how nice my room's layout and decor was! The bed was also comfortable. If ever my business travels take me back to Elkhart, I would definitely return to this hotel!

bestwesterngm2, Manager at Best Western Inn & Suites, responded to this review
Dear RoadMap3, Thank you for your kind review. We appreciate all the kind praise towards our staff and to our newly remodeled hotel. We endeavour to make our hotel clean and comfortable for every guest that stays with us. We hope that you will stay with us again soon. Thank you, Have A Great Day!

"Warm and Welcoming"

5
31/03/2017

After arriving home I am still amazed at the gracious and warm feeling of this hotel. After the many hours of being on the road, and many more to go, the manager was so helpful. It was like being at a friend's home. She was so kind. I would definitely stay in this hotel again. Absolutely perfect in every way!

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear jnb326, Thank you for your review. Our staff endeavour to make sure that you have all you need especially after stopping after a long drive. We know that road trips take a lot of energy, maybe even double the energy when your making the trip home. We always want to make sure that you have a clean comfortable place to rest. Hope you stay with us again when your in the area. Thank you, Have A Great Day!

"Exceptional Hotel...Best Choice in Elkhart..."

5
27/03/2017

The Hotel Staff and their attention to details bring me back...I have stayed at this hotel once or twice a week... every week for the last year. Every time I check into a room it has been immaculately cleaned and re-supplied completely. The beds, sheets and pillows are new, clean and incredibly comfortable. The large flat screen television, refrigerator, microwave, desk and furnishings are all new and make my stays an absolute pleasure!!! I enjoy fresh air and all rooms have functioning windows with screens. There are multiple restaurants within walking and short drive distances available.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Wilhelmgrouppc, Thank you very much for your kind review. We definatley enjoy having you stay with us. We thank you for your loyalty to our hotel. We also thank you for the great complements. We Try very hard to make sure that everyone feels welcome and at home. Our staff hopes to keep seeing you for the forseeable future. Thanks again, Have A Great Day!

"Great Hotel"

5
25/03/2017

Very helpful staff, clean rooms and good breakfast. Nice flat screen TV. Rooms have refrigerator and microwave. Internet service is very good. Hotel was just remodeled, looks great. Swimming pool and weight room are also available.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Josephkr3810wd, Thank you for reviewing our hotel. We love hearing that you were very satisfied with our staff and our remodeled hotel. We hope that you will consider staying with us again soon. Thank you, Have A Great Day!

"Great hotel for ND football weekend."

5
21/11/2016

We recently stayed at this hotel for a ND football weekend. Like most hotels in the area, it has a 2 night minimum during ND home games. We booked the hotel sight unseen on Trip Advisor. I was a little concerned since some of the reviews weren't that good, however, this is a very good hotel, especially for its price point. Staying in Elkhart, I learned, is much cheaper than staying in South Bend or Mishawaka on game weekends. The hotel was clean and appears to have been recently renovated. Beds were comfortable and clean and the hotel staff was very friendly. The breakfast was typical for hotels of this class--a variety of pastries and cereals with a couple of hot entrees and, of course, the ubiquitous waffle maker! The food was good and plentiful and the staff kept the breakfast buffet well supplied. No complaints whatsoever. Would highly recommend this hotel to anyone traveling to visit Notre Dame or just passing through.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
On behalf of all our staff thank you for your review. We always endeavour to make your stay as comfortable as possible. Thank you for all the complements to our facility and our staff. If you are ever in the area again we hope that you will stay with us . Thank You Have A Great Day!

"Comfort Away From Home"

4
12/11/2016

I have stayed at this Best Western many times in the past and they never cease to meet my standards. The hotel is very clean and the staff is very personable! The beds are extremely comfortable and I'm always guaranteed a great night's sleep. The indoor heated pool is always a great feature, as I usually travel with my two kids and they LOVE it! Every morning they have a complimentary hot breakfast available, and that is a major perk when traveling! The staff was very accommodating when I need a late check out and promptly handled any requests that I had throughout the duration of my stay. I loved the convenient access of the business center and enjoyed the relaxed pace the hotel provided.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear E9462KLninac On behalf of all our staff we would like to thank you for reviewing our hotel. We appreciate all the kind praise. We love to meet and exceed all of our guest expectations. It sounds like we a accomplished the task. We do hope that you come and visit us again soon whenever your in the area. Thanks Again, Have A Great Day!

"overpriced"

2
02/11/2016

On the way to Elkhart, there are numerous billboards stating that there are over 1400 rooms in Elkhart-I would pick one of the other 1200 rooms and avoid this way overpriced hotel. The hotel was generally clean and the housekeeping staff was very helpful, however the front desk was rather rude and not helpful. I understand that all business within a 3o mile radius of Notre Dame capitalize on football weekends, but I don't think I have ever paid so much for so little in my life.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Deb G, Thank you for your review. I am sorry that you feel our establishment was overpriced, as with all hotels and citys we do have different rates do to events. We however always endeavour to keep our rates low. We thank you for the compliment to our housekeeping staff and the interior of our hotel, we appreciate it. We apologize for any encounters with our staff that were not satisfiing to you. Thank you again for your review. Have A Great Day!

"Great Hotel!"

5
03/10/2016

This Hotel is a very great place to stay. With it being right off the toll road it is very convenient. Free hot breakfast was very good and fresh. The morning, Afternoon, and Night shift workers are all excellent with guests and go above and beyond to make sure you are satisfied. Pool was very clean. No complaints what so ever. Would rate 10/10 if possible. Highly recommend anyone traveling in the area stay at this hotel.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Beckhampeter On behalf of all our staff we would like to thank you for reviewing our hotel. We appreciate all the kind praise. We love to meet and exceed all of our guest expectations. It sounds like we a accomplished the task. We do hope that you come and visit us again soon whenever your in the area. Thanks Again, Have A Great Day!

"Oasis for Weary Family"

5
01/10/2016

It was after a very long day of travel that we finally arrived at the Best Western Inn and Suites in Elkhart. From the very moment we walked in the stay could not have been better. Anessa was amazing, efficient and welcoming! The facilities were all outstanding. Even the breakfast the next day was groovy! Thank you for taking care of us. Peace!

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Weary Family, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. We look forward to being your go to hotel any time you are Elkhart, IN. Sincerely, General Manager

"Great Motel"

5
30/09/2016

This is the best value in the area. Very clean and well appointed. Has the feel of a much more expensive motel. Great staff. I have stayed in many of the other motels in the area but none better for the value. Very happy and will return the next time I am in the area.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Rvdrakeman, Thank you for reviewing our hotel. We are pleased that you enjoyed your stay. We try hard to make sure that the hotel is well maintained and ready for all guest. We are so glad that you will be staying with us again when you are in the area. Thanks, Have A Great Day!

"Totally worth it."

5
27/09/2016

The hotel is in a great location almost right off of highway 80. It is on what seems like the main strip, but surprisingly quite and comfortable. The building seems newly renovated. The room was very comfortable. The beds were amazing, super soft. The breakfast was really good, we loved the eggs and sausage. Super friendly and helpful staff. We will defiantly stay again.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear TishaObryant, Thank you for taking the time to review our hotel. We appreciate all the great things you had to say about us. We Are always happy to hear what our guest liked about us. Thanks Again, Have a great day!

"Awesome Elkhart"

5
26/09/2016

If you are heading to the South Bend / Notre Dame area, skip the football crowds and stay in Elkhart at the Best Western. You will not be disappointed. The rooms are recently renovate and look great. The owners are usually onsite and will greet as a part of the family who are having you to their home for the weekend not someone just renting a room.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Dominic, Thank you for reviewing our hotel. We are delighted that you enjoyed your stay. We always want to make our guest feel at home. We hope that you and your family will come back and stay with us whenever your in the area. Thank You Have A Great Day!

"Lovely Accommodations"

5
22/09/2016

The staff was friendly and helpful; the room was immaculate. The breakfast was great. It was close to the interstate and easy to get to. The hotel met our needs perfectly. It would be a good place to stay for any occasion.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Nancy, Thank you for reviewing our hotel. We are glad that you thought are staff was helpful. We try hard to make everyone feel welcomed. Cleanliness is one of our prioritys Here. We are grateful for your kind review. We hope you come back and see us again. Thank You, Have A Great Day!

"Great breakfast"

5
19/09/2016

One of the best places I have ever stayed. Great breakfast. If you look at my posts that is saying a lot. Great room. Room clean and fresh. Breakfast hot and fresh. Front desk staff great. I definitely recommend.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Mitch D, Thank you for reviewing our hotel. We appreciate all the praise for the breakfast. We try to make sure that we have something for everyone. Its always great to hear a good review, but it is even better when it comes from someone who is focused on evey detail. This means That our standards are well above the average. Thanks again, Have A Great Day!

"FAMILY VIST"

5
18/09/2016

an average priced hotel, with free hot complimentary breakfast, well lit lobby and market place, heated pool with a 24 hour weight room, great faculty and staff very polite super nice, it was a great experience very welcoming, had such a goodnight of rest the bed is amazing soft, comfortable. great all together. i would definitely recommended this hotel to all my friends and family.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear nessawhitlow16, Thank you for reviewing our hotel. We appreciate all the great compliments that you have given us. It is always great to hear that our staff went above and beyond. It also nice to hear that you approved of our facility. We try hard to make sure that our Whole atmosphere is welcoming. Thank you, Have A Great Day!

"Great location, Friendly staff, New rooms"

5
15/09/2016

The title says it all. I always stay at this hotel when I am in the area. You cant go wrong. More than you can count nearby places to eat and shop. Plus it's literally right off the toll road. The hotel had a recent remodel of all the rooms. Truckers and RV haulers the parking can be tight so you should call first.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear CTThomas, Thank you for reviewing our hotel. We are glad that you enjoy were our hotel is located. We always enjoy hearing that our guest have enjoyed their stay and that they return to stay again. We will look forward to you staying again with us. Thanks, Have A Great Day!

"Visting Family"

5
04/09/2016

Very nice Hotel, Average prices, average discounts, very nice rooms, we had a king suite, love how they have a shade that pulls down on window, carpet was clean, furniture was clean, bed was very nice, only complaint was not a thick enough blanket ,you can ask for another one. didn't hear any traffic noises we were on front of building. We will stay here again.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Sandra J, Thank you for reviewing our hotel. We appreciate all the great feedback. It is always nice to hear when we have met or exceeded the expectations of a guest. We are looking forward to when you stay with us again. Thank You, Have A Great Day!

"new area of travel"

5
01/09/2016

Was not familiar with area and have always had good luck with Best Western Hotels. Read other reviews and they were on the mark. Clean and quiet room. Beds comfortable and the staff were friendly. Easy access to toll road.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear IndianaNurse10, Thank you for reviewing our hotel. We are so glad that you enjoyed your stay. We try hard to make you feel welcomed and to make sure that the atmosphere is always inviting. Thanks Again Have A Great Day!

"Not being maintained"

2
25/08/2016

Apparently this hotel has been renovated in the past couple years.....you can tell. However, it is not being maintained adequately!! Some examples is the general odor of the lobby(dank and musty), the fan cover in the bathroom hanging down and the crud in the elevator floor. Don't waste your money....there are other hotels for the same money that would be comparable

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Idesoofoct, Thank you for reviewing our hotel. We apologize for any inconveinence that you may have had while staying at our hotel. We endeavour to keep everything in perfect shape, so that you are welcomed into our hotel properly. As you might have seen from other guest's praise of our hotel this must have been an isolated incident, we hope you come and see us again so we can correct your perceptoion. Thanks Again, Have A Great Day!

"great location off rt 80"

5
22/08/2016

easy to get to off rt 80, comfortable beds, clean, and decent breakfast. location close to restaurants and not far from notre dame. the staff is very friendly and helpful.check in and out was a breeze.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear, Suzanne Thank you for reviewing our hotel. We are glad that our location was convenient for you. As you know we have most resturants in a radius of about a mile or two. Also thank you for the complement to our staff, we work hard to make you feel welcomed. Thank You Again, Have A Great Day!

"Stop on our way home"

3
15/08/2016

The location was right off the interstate and easy to find. Just a few problems with the room and service. The room smelled like it had just been painted but it was not overly bad. The bathroom door didn't shut all the way and therefore wouldn't lock. I could use my finger to show them all over where they needed to dust and also left them a note about it, There wasn't enough towels in the bathroom for the occupancy of the room, so we had to ask for more, and were given bath mats instead of towels, but didn't find that out until we took a shower. I was disappointed with my stay. I usually don't have issues that are not taken care of at a Best Western. But I'm not sure if I will stay at this one again. I didn't feel like I was welcome their. Just people doing what they have to for their job.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Kathy, Thank you for reviewing our hotel. We appreciate the feed back that you have given us. We apologize for the inconviences that you experienced. With the feed back that you provided we will endeavour to correct these problems. Thank you, Have A Great Day!

"Trip To Shipshewana"

5
03/08/2016

This was a trip to Shipshewana to the Flea Market and other shops. We take our Grandchildren some place before the go back to school in the fall. They really like the local people and and learn a lot about other Cultures. The Elkhart Best Western is right in the middle of the things we wanted to do.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear robert, Thank you for taking the time to review our hotel. We are glad that our location was convienent for you. We are happy that you had a great experience in the area. It is always nice to hear that a guest's vacation went great. We hope you come back and stay with us when your in the area. Thank You, Have a Great Day!

"Girls' 26 States road trip"

5
01/08/2016

We had a nice stay at the hotel. Was my first time in Indiana. Wish we had more time to visit the state as I'm sure there would have been some cool hotspots for us girls. I took my friend on a road trip where the destination was not the point but the journey was. Glad we enjoyed ourselves.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Johannerc348, Thank you for reviewing our hotel. We are so glad that we could provide a great hotel experience for your girls Road trip. Hopefully you can come back in the future to stay with us and explore more of Indiana. We hope you are having or had a great time on the road trip. We appreciate the review. Thank you Have A Great Day!

"Clean"

5
30/07/2016

Steve checked us in. We were impressed with his friendly, charming personality. We felt that he really cared about our comfort. The Room was pleasant and clean, the bed was very comfortable. We will be sleeping here again when we are in the area. Shopping is convenient if you forgot to pack essentials.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear _dkekler, Thank you for reviewing our hotel. We appreciate the praise for our staff member. our entire staff try to make sure that you walk into a well groomed hotel. We would love to have you come back, stop in the next time your in the area. Thank You, Have A Great Day!

"Don't judge book by its cover"

3
27/07/2016

The room was 82 degrees on a 95 degree day. Towels were as thin as the coffee was watery. I like BW this one, not so much. Sometimes you buy a book based on the author, hoping its at least as good as the last one. I will say the A/c system was far superior once turned on the other BWs. It was not noisy which allowed a decent sleep. We did use the two soap slivers, one shampoo and the hand towel provided for us.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Francis J , Thank you for reviewing our hotel. We always try to give our guest a superior stay,unfortunatly it looks like you had some issue with some of our convienences. We apologize. We hopre that you gives us another try when your in the area. Thank You, Have a Great Day!

"DISAPPOINTED"

1
16/07/2016

My family and I stayed in 4 rooms for three nights. After my first day, I asked for housekeeping twice (housekeeper and called front desk) and were told that they would come back later. I returned from my grandmother's birthday celebration to a room that had not been cleaned. I informed the front desk and they had no answer for me. I requested towels and some type of cleaner so that I could clean my tub. I also needed to get rid of trash that was left in my room. Also upon returning that same night we did not have a place to park due to large trucks and trucks with trailers that took up 6 parking spaces. I was also told by management that I would receive points for my inconvenience but did not happen. Also upon arrival my sister paid by cash and her credit card was charged even after she talked to the front desk.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Abramscn, Thank you for reviewing our hotel. We work hard to try to make sure that each stay is perfect. We apologize for not meeting and exceding your expectaions. We will be looking in to all that you have stated in order to make the Guest experience better. Thank You, Have a Great Day!

"very satisfied with the hotel"

5
15/07/2016

Slightly set back from the road by the gas station but the facility was clean, modern and excellent condition. The room was very comfortable and nicely decorated. The morning breakfast was in a very well presented area and the food quality and quantity by far exceed other Best Westerns. Thank you.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear W W, Thank you for reviewing our hotel. I am so glad that you enjoyed our remodel. We tried hard to make it modern, yet very comfortable so that guest could relax. We hope you come back and see us again soon. Thanks, Have A Great Day!

"Amazing"

5
14/07/2016

I thoroughly enjoyed my stay at Best Western Inn & Suites. The rooms were lovely and the employees were helpful as well. I am definitely going to stay here again sometime and I would highly recommend this hotel to anyone searching for a hotel to stay at.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Lovelybro, Thank you for reviewing our hotel. We are so glad that you enjoyed your stay. We try to make sure that all our guest feel welcomed and comfortable in our hotel. We would love for you to stay with us again, See you then. Thank you, Have A Great Day!

"Good place to stop in Elkhart"

4
11/06/2016

I stayed in the Best Western last week on a Saturday night when they were quite busy. The hotel is located on one of the main streets near the interstate, but is set back behind a gas station. It was quiet - we didn't notice traffic noise at all. It is conveniently located near many restaurant choices (within easy walking distance). Our room was nicely decorated in a calm grey color scheme with some really nice wall art. The beds were super comfortable - yay! and the A/C for once was actually quiet. Friendly people at the front desk and a quick spot for breakfast before hitting the road in the morning - well supplied, and someone was right on it if an item ran low. I would definitely stay here again. The only reason I wouldn't give it a five was that we noticed the carpet in the hall was seriously wrinkled - like it had stretched - and needed repair.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Allison, Thank you for taking the time to review our hotel through tripadvisor. We are so glad that you enjoyed your stay. We try our best to make sure that you are properly welcomed into our hotel with friendly staff and a newly rennovated building . Again thank you for reviewing us, we hope you come and stay with us again soon. Thank You, Have a Great Day!

"Business Trip"

5
11/06/2016

Great for access to local RV manufactures. The hotel was only a few minutes from the Cargo Mate factory where I had to make a pick up. It is also close to many other trailer manufactures. Any one making a pick up in Elkhart will find this hotel very convient.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Robert, Thank you for taking the time to review our hotel, we appreciate it. It is so nice to hear that you enjoyed your stay. It's always great to hear that our location in town made things easier for you. Thank You, Have a Great Day!

"Family Vacation"

5
04/06/2016

We had three rooms for three days. There was 11 of us. Breakfast everyday was fresh and was restocked as needed. All staff were very helpful and friendly. Rooms were clean and have been recently updated.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Lori, Thank you for taking the time to review our hotel. We are so happy that you enjoyed your stay, we enjoyed having you. We try hard to make sure that everyones stay is stress-free and seamless, this is especially true with big family's and groups. We hope to see you and your family again soon. Thank you Have a Great Day!

"Good for One Night "

3
28/05/2016

We stayed at other BWs while on our 2-week road trip so it seemed like a no-brainer to stay here. The quiet hotel is conveniently located right off the highway behind a gas station (quick fuel-up in the morning). Breakfast was super yummy! Check-in was a breeze--even at midnight. The fitness center has Dumbbells and a weight machine plus cardio machines. Now here's why I gave it an average rating: the sink stopper was broken so water drained slowly, the heater was on when we walked into our room which made the room uncomfortable at first, body lotion was not provided (other BWs provided this), towels are scratchy and well-used, and the light on our phone kept blinking all night but there was no voicemail button. The most annoying part of our experience was the housekeeping guy. He knocked on our door at 0900 and I told him we'd be out by 1100 (check-out time). At 1040, he knocked on our door once and then proceeded to use his key card to open it. My husband was just getting out of the shower so that was awkward. We paid for our room until 11AM but felt as if the hotel was trying to rush us out. It's a horrible feeling, especially since we got in at midnight and needed our rest. Please tell your housekeeping folks to leave guests alone until check-out time. The front desk could also set-up a walkie talkie system where they let housekeeping know when people check-out. This would prevent them from walking in on guests as they get out of the shower. This hotel is good for one or two nights but as it is now, I wouldn't stay longer than that.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Chelsea, Thank you for taking the time to review our hotel through Tripadvisor. We are pleased that you enjoyed the hot Breakfast. We are also happy that you enjoyed our fitness room. We try hard to make sure that our guest have a great stay from start to finish. Unfortunatley it looks like we have some things to work on. We will make sure to look into all that was stated in your review so that we can make the guest experience better. We hope to see you again whenever you are in the Elkhart, Indiana area again. Thank you Have a Great day! General Manager

"Great Hotel"

4
19/05/2016

Hotel is behind a gas station but is very nice & quiet. Restaurants and services & freeway nearby. Very good front desk service. Pool is small but refreshing. Hot tub also available. Walking distance to restaurant.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear jose, Thank you for reviewing our hotel. I am so glad that you enjoyed your stay with us. I hope that you will stay with us again soon. General Manager

"Tired"

3
21/04/2016

I believe that other guests either got a different remodeled section of the hotel, or they just plain over-rated it. The carpet in the hallways was old and tired, however, when I got into my room, it was clean, if a bit minimalistic in décor. The bed sheets were bleached, but the bath linen was dingy and unbleached. When I opened the refridgerator, I found someone else's Steak-n-Shake leftovers and a half-gallon of milk. My single night stay was a bargain, but I won't stay here with my family on a return trip this summer.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Janice, We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. We would be honored if you would consider giving us another chance when you are in the area. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience. General Manger

"Retired"

5
13/04/2016

I would like to say thank you for the great service and accommodation you gave me while I stay there at the Best Western elkhart indiana northside The breakfast was always fresh and garentee and the lady at the front desk day shift was incredible. She went well beyond when it came to making sure her guess we're all taken care of and their needs. Also I would like to personally thank you for calling to make sure I arrive back in florida safely, not once . But, I believe another member of her family call the next day to make sure I arrive home safe and sound. That was the first time anyone has call from a motel to make sure I was home safe, that really touch me. Anyways I would recommend if your in elkhart indiana or close to there you might want to pick their hotel to stay in. The place is really clean and kept up and there is a exercise room with indoor pool and like I said if they don't have what you need I'm sure the staff there will try to accommodate you. Once again thank you for a great stay at Best Western Elkhart, Indiana. Thank you.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Robert, Wow! We appreciate you taking the time to shower us with praise! I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"Excellant stay"

5
03/04/2016

Check-in was very fast. Room was excellent with no problems for the 2 day stay. Wish the pool had a hot tub. Not a direct driveway into hotel, had to go thru a gas station to get to it. needs a bigger sign to turn off highwasy to get noticed.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Patrick, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely, General Manager

"Award winning and easy drive to University of Notre Dame"

4
31/03/2016

We stayed here two nights. Priya and her husband quickly learned who everyone was by name and made us feel very welcome. The lobby offers pleasant seating, a cozy fireplace, and free USA Today newspapers. There is also free wifi . The beds were comfortable, had large TV, refrig, and many amenities.The rooms were very clean and quiet, even with renovations underway!The complimentary breakfast has numerous fruit and protein options, among many offerings. Just so you know,the depth of the sparkling clean indoor pool is 3 ft-5 ft with ladder style entry/exit from the pool. This instant depth could be a bit more challenging for those with small children.The water was warm, no chill upon entering! There is a swim chair readily available for those with disabilities. Pool hours are 10 a.m.-10 p.m. This property is in a very good location right off I-90 & I-80 , with numerous dining and shopping options within walking distance. An excellent value for the price -with tax under $75 per night ( maybe discounted while renovations are underway?)We may have used AAA or AARP discounts but I am not sure. It is also an easy drive of about 20-25 minutes from the University of Notre Dame. We will be back! Tip #1: Look for the driveway right next to the gas station. The hotel is next door to the Steak 'n Shake restaurant and right behind the gas station/Subway shop. Tip #2 : This pool within sight of the lobby, is without a lifeguard. Parents might enjoy the pool more and worry a bit less by bringing US Coast Guard approved life jackets for their beginner/non-swimming children. It makes playing in the water more fun for all because the parent's hands can be free to twirl and play with the "swimmers".)

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Old and worn"

1
21/03/2016

When arriving to the hotel, staff member was on a private call that never ended during check in. Linens were old and ragged. Hotel condition was very rough and well used. Breakfast was offered but all containers were empty or not working correctly. Staff never offered to assist. No hello or good bye when entering the building.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear stephanie, We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience.

"Pool was dirty and falling apart when we found the light wish we would have just left it off"

1
19/03/2016

Was told they had pool and hot tub no hot tub just a heated pool that was hard to get in and out of it only has small steps on the inside of the wall on liner dark and unclean. For breakfast nothing was working except for the cereal . Out of coffee, juice when asked if they had more the guy seemed upset that he had to get off his phone/ computer was Told they were doing construction on 2nd and 3 rd floors but seemed to be done with most I would choose some were else if it's for a family wouldn't do my daughter's birthday there next year

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Tina, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. We hope to see you in the future. Sincerely, Manager

"Would stay again."

4
15/03/2016

They are in the renovation process, so give them a little slack. We took a chance after reading a lot of mixed reviews and were.glad we did. They were more than willing to meet our requests. Very quiet and a good nights rest.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Charles, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Medical visit"

5
09/03/2016

A family member lives in Indiana that became very ill. There were 10 of us that needed a place right of the toll road. Meena & the other staff were very courteous & compassionate. They are in the middle of remodeling & we got 3 rooms together, that were updated & clean. We had the opportunity to use the work out room & the swimming pool. No complaints at all. The breakfast was always fresh & hot. If you need a place right off the toll road, this is the place to stay. It is right in the middle of restaurants & all different types of stores. We will be going again in the near future and we will be staying there because of the hospitality & price.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Renee, Wow! We appreciate you taking the time to shower us with praise! Thank you! I'm glad you had a great stay with our hotel and that it exceeded your expectations. Please come and stay with again should the need arise! Warmest Regards, The team at Best Western Inn & Suites. Sincerely, General Manager

"Will be coming back!"

5
06/03/2016

We decided to stay here for the night on our way to Chicago and we were happy we did! It seemed like they were renovating as the lobby looked updated and we were lucky to enough to get a updated room as well. They did a good job on the renovations as the rooms were clean and looked more modern. I would recommend this hotel for anyone if you are on I-90 and need a place to stay. The staff was friendly and the breakfast was good as well.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Joe, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,...

"Newly renovated and very clean room"

5
06/03/2016

The rooms are newly renovated, excellent customer service, and breakfast is very good. The rooms are very clean and the room was up to standards. Overall, the stay was great, had no issues at all, and would recommend this hotel to anyone.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Rick, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely, General Manager

"Price right and service great"

4
29/02/2016

The staff was always friendly and repeatedly went out of their way to serve. They are in the middle of upgrading the units and it was obvious that our unit had just been completed and was very nice. The located, just off of the toll road, made it easy to get to everywhere we needed to go. There are good restraints close and the Subway next door was great for a quick sandwich. The continental breakfast was fresh and well stocked.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Daniel, Thank you for your kind review and rating of the Best Western stay with people who care! You are right! Our super friendly staff, beautiful hotel and our breakfast are all great reasons to stay at the Best western Inn & suites! Hope we see you back soon! Safe Travels. Sincerely, General Manager

"stay twice a week every week"

5
18/02/2016

i am truckdriver who stays twice a week. people at front desk always friendly and help me with computer as i am not very computer literate. rooms are nice,comfortable beds good cable selection on TV,good breakfast. It is my home away from home as I stay there so often

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Jack, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. Sincerely, General Manager

"excellent customer service"

5
15/02/2016

The lady at the front desk went out of her way to make sure her guests were comfortable. You don't often get that level of customer service anymore. I certainly recommend this hotel to anyone. Very clean, good breakfast.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Lori, I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"GREAT PLACE TO STAY LIKE HOME"

5
28/01/2016

Staff were so friendly, made me feel like home. Management husband and wife team were great. I will be going back for sure when in town. Food, gas etc... very close. Highway close by to get on and off.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Chris, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again soon. Sincerely,... General Manager.

"Nice hotel and good value"

5
22/01/2016

We stayed here with a school group. Hotel was clean with very comfortable beds. It was a very good value, better than others in the area. Breakfast was included in the rate. Breakfast was very good and had hot and cold items.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for your wonderful review. I'm thrilled to hear that we're your favorite! It means a lot that you are so fond of our hotel. I'm glad that you enjoy the breakfast, cleanliness of the hotel, and friendliness of our employees. We look forward to seeing you again. Sincerely, General Manager.

"very quiet"

4
30/12/2015

This was a good stop on the road for a night, very quiet motel and very quiet AC/heater unit, which is a real plus. The room was large, the bathroom was mostly updated, lighting was good, breakfast was good with hot choices, front desk staff was cordial. There were a few glitches: drapes in the room did not cover the very thin curtains allowing lights to shine through, some things in the room were dusty, the shower looked like it had been caulked with a shovel and looked old , and there were not enough warm covers on the bed for winter weather. Luckily we had a two queen bed room and were able to use the covers from the other bed to supplement. We did not try the wifi, the cable TV had minimal channels. Would we stay again? probably, for the same price.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for your kind review and rating of the Best Western stay with people who care! You are right! Our super friendly staff, beautiful hotel and comfy beds are all great reasons to stay at the Best western Inn & suites! Hope we see you back soon! Sincerely, General Manager

"Great for an overnight stop"

4
23/12/2015

My husband and I stay here enroute when we visit our son and family. It's wonderful to pull off the highway and go a few hundred yards to our overnight stop. The rooms are clean, the beds comfortable, and it's quiet. Breakfast finishes at 9:00 am but that is okay for 99% of travelers. The pool is great if you arrive and want to take a plunge. My only negative was that there were no cooked eggs for breakfast except cold hard boiled eggs or a ready to heat packaged roll with sausage, egg and cheese. I think the breakfast could have been a little more imaginative.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. We look forward to being your go to hotel any time you are Elkhart, IN. Sincerely, General Manager

"Excellent stay"

5
20/12/2015

Hotel/Motel is being refurbished with very nice appointments. Excellent stay. Very, very clean with helpful and attentive staff. Will stay again and recommend to others as an excellent motel on a thrifty budget.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager

"Home Away From Home"

5
29/11/2015

We choose to stay here because of the family approach by the staff to caring for us. We come several times a year to visit family. There are other Best Western's available but, we have found this one to be the best.

bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review. yes is this is your home and we are family. I am glad to hear that you enjoyed your stay with us. That you enjoyed the cleanliness and comfort of the hotel, and that you felt safe here. We hope all guests feel the same, as cleanliness, comfort, and feeling secure are very important to us. We will see you again in this year. Sincerely, General Manager

"Upscale accomodations"

5
22/11/2015

We were looking for a nice hotel with a budget price and the lady at the front desk made it happen. She was able to find a way to reduce the rack rate to one that was manageable for us. We really appreciated her help. The room had two queen beds and decorated very nicely. Breakfast was spectacular with packaged egg and sausage sandwiches some of which were on a pretzel roll. Scrambled eggs, sausage links, cereal, waffles, yogurt, fresh fruit and more. Great value and a very pleasant stay. Would return if we needed a room in the area.

"Football Trip"

2
16/11/2015

Attending a Notre Dame football game and the pricing for this location was outrageous. Our floor was under renovations and check in was an obstacle course getting to our room. Chairs in room were broken and dangerous to sit in. Door didn't have a workable security lock for night time. Toilet ran on continually after flushing. Reported the issues to staff and chairs were removed with no replacements provided. Toilet continued to run on. Getting up in the night, had to wait five minutes to ensure the toilet would shut off properly. Hot breakfast was eggs and sausage and personally witness staff heating the food up in the microwave which all guests were using. Com'on man!

"Great Trip.."

5
16/11/2015

Stayed here with family for ND weekend. Staff was very helpful, hotel was clean! A good deal all in all. Hotel was easily accessible to major highways. It was also close to restaurants and Notre Dame. All in all a great trip.

"No cleaning service"

1
18/10/2015

It wasn't too bad. No cleaning service on Saturday and when I explained this to the desk, they said that the maid service had cleaned the room. No management on Sunday, nothing they could do for us. What a joke!! We will probably never stay here again.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. Sincerely, Manager

"Elkhart IN"

4
05/10/2015

Stayed two nights for a family wedding. We've stayed at this hotel several times in their nicely remodeled rooms and the free breakfast is one of the nicer ones with a good selection. Their were a couple of little housekeeping issues this trip but were corrected when reported. A good value for the money and easy to get to; right off the toll road exit surrounded by restaurants etc.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest Thank you for your wonderful review. I'm thrilled to hear that we're your favorite! It means a lot that you are so fond of our hotel. I'm glad that you enjoy the breakfast, cleanliness of the hotel, and friendliness of our employees. We look forward to seeing you again. Sincerely Manager

"LEAVES MUCH TO BE DESIRED"

2
28/09/2015

Lobby was clean and remodeled. Carpeting in halls and rooms (we had three rooms) was worn, soiled, and some holes. Towels were thin and grey. Lobby bathroom was filthy. We stayed there last year when owners were remodeling; however, we thought conditions would be improved one year later--especially rooms. Sheets were clean. Internet did not work properly, and TV channels were fuzzy.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest We apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. We would be honored if you would consider giving us another chance when you are in the area. As you can see from other reviews, we strive to make our guests feel welcomed and comfortable. Again, please accept my apology for the inconvenience. Sincerely Manager

"a good value"

5
28/09/2015

great location to stay for game weekends . close to highway and plenty of restaurants. the staff was very nice. we left an item in the room and carlos found it and was going to have it shipped to us. also stephanie at thr fromnt desk was very freindly and recommended a pizza place near by as we were too tired to eat out.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely Manager

"Good Value for the cost"

4
28/09/2015

Good place to stay, rooms are clean and comfortable, beds are comfortable, staff is courteous and attentive. Breakfast choices or food options are below average, we have stayed her a few nights in the past 2 years and enjoyed our stay.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest Thank you for the kind words. We hope you will be back to see us again the next time you are in the Elkhart area. Sincerely Manager

"Great Value"

5
25/09/2015

The motel looks great. new remodel was done nicely. I had a problem with the bathtub but they were extremely prompt to take care of it. The rooms are spacious and well laid out. The staff were very courteous and helpful. I will stay there again.

bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Guest I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely Manager