SureStay Plus Hotel by Best Western McGuire AFB Jackson, Cookstown

Breakfast was excellent. Lobby was beautiful. Smell of water in bathroom sink. Water stains and mold in bathroom. No housekeeping or making of bed or sheets changed. Was told every 3 days do it. Bathroom was most disappointing. Friendly staff.

Everything was good. Except the awful smell on the second floor by elevator! Room was clean and smelled good. Fresh towels and sheets. The shower/tub was high off ground it was very hard for my 72 year old mother to get in and out. I had to help her so she wouldn't fall.

In general, the staff was friendly and courteous. However the bathrooms were not cleaned properly. The tub was dirty, and the toilet had fecal matter sprayed about the inside of the bowl. This was clearly not cleaned properly by the cleaning staff. It was not reported, we just chose not to tip the cleaning staff when we left.

Tracy Gilbert, General Manager at SureStay Plus Hotel By Best Western McGuire AFB Jackson, responded to this review
The hotel strives to make everyone feel at home. I sorry the the bathroom was not clean proper and will talk to one in charge. Please give us another chance to make to stay the best you had

Called before we left to make sure the Pool was open for Labor Day weekend. They said yes it will close after Labor Day. Took the two hour drive and once we arrived the pool was closed. The pool is outside it wasn't covered and looked like there was nothing wrong. I asked why didn't they notify everyone that the pool would be closed before they arrived. The lady in the front said when people get here we will tell them and if they want a refund we will refund them. So they made people drive to their hotel to tell them the pool is not open and they can get the money back. WHERE WOULD WE GET A HOTEL DURING THE SATURDAY OF LABOR DAY EVERYTHING WAS SOLD OUT! Many people did ask for a refund but they were giving them the run around. They just scammed so many people to go to their hotel for the pool that they knew was closed. The rooms smell. My daughter found a condom wrapper in our room. So they don't even clean the rooms. Worse place!

Tracy Gilbert, General Manager at SureStay Plus Hotel By Best Western McGuire AFB Jackson, responded to this review
I do understand the frustration with the pool but do to the circumstance to the pool we had to close because a pump was not working correctly and didn't want anyone to get sick because chemical was not correct in the pool. We would of love to have it open and everyone to enjoy the pool.

It all started when I checked in greeted by lovely smiles. The atmosphere was warm and friendly. The next morning I awakened to a lovely breakfast. Going through the lobby I was greeted with good mornings and hellos. As I walked out the door on my journey I hear "have a nice day." The hotel left me full of peace and this place will always be on my list of stops when I'm in town! Thank you for your kind service!

The staff are awesome and helpful. They are on top of everything that I need. Being here feels like I'm at home. Comfy rooms and peaceful environment. I love it here. Thank you for a great stay here!!

We needed a hotel near Jackson on a weekend in the summer and this is the only one we could find under $300. The google reviews were surprisingly good for the price ($140) compared to other hotels for that night so we booked it for 3 nights. As soon as we turned into the parking lot late friday night we realized this was not what we thought. There were people hanging around all over out front - leaning on the walls smoking and hanging out on the benches. It looked like one of the motels that people live at. It looked very dirty and sketchy. My husband went in to cancel the reservation and they said they must charge us for one night. We still left losing $140 with no other place to stay rather than stay there. Later, I looked back at the google reviews that convinced me this hotel would be okay and noticed the 5 star reviews were by people who also gave glowing reviews to many other sketchy run down motels in the area. There is a reason they make you confirm 3x that you understand there is no refund for cancellation when you book.

Tracy Gilbert, General Manager at SureStay Plus Hotel By Best Western McGuire AFB Jackson, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The room was so humid that our clothes were wet putting them on each day. The ceiling of the bathroom looked like it was going to fall in because of the humidity. Maintenance was supposed to come to our room to help fix multiple things but never did. The front desk acted like they had no idea what to do or who to call when we told them about our concerns and another guest needed to explain to call the manager. The manager said she would stop to check on us the next day and never did. This doesn't even touch on the dead bugs everywhere. It was ridiculous and we were so happy to leave.

Tracy Gilbert, General Manager at SureStay Plus Hotel By Best Western McGuire AFB Jackson, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6097236500.

This was one of the few hotels during our roadtrip where could park for free. We booked this hotel while we were heading to Washington. The checkin was fast and the staff was absolutely friendly and helpful. Rooms were ok, but they were clean. We arrived rather late, so we just slept, had breakfast and moved on. The breakfast was basic, but ok. There is also a 7-Eleven next to the site, as well as a grill.

The staff was incredibly friendly and helpful. Clean facility all around and very pleasant. I was able to bring my dog and park my horse trailer and the crew was extremely accommodating. I look forward to my next stay!