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Executive Residency Hotel by Best Western Calgary City View North, Calgary

9665 Aurora Park Link NE, T3K 0S2, Calgary, Canada - Siehe auf einer Karte
Executive Residency by Best Western Calgary City View North - Aussenansicht Das Executive Residency by Best Western Calgary City View North ist ideal in Calgary Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Executive Residency by Best Western Calgary City View North ist ein neu erbautes Hotel mit 117 Zimmern. Zehn dieser Zimmer sind Suiten mit einem separaten Schlafzimmer. Alle Zimmer sind modern eingerichtet und bieten eine voll ausgestattete Küche mit zwei Kochplatten und eine begehbare Dusche. Es gibt zwei behindertengerechte Suiten und fünf Gartenzimmer, die auch von Gästen mit Haustieren gebucht werden können. Dieses neue Executive Residency Hotel mit Blick auf die Skyline von Calgary befindet sich in unmittelbarer Nähe von schönen haustierfreundlichen Wanderwegen. Das Hotel ist nur wenige Schritte von mehreren Restaurants im Viertel Harvest Hills entfernt. Aufgrund seiner Nähe zum Flughafen gilt dieses Executive Residency Hotel als Flughafenhotel, doch Cross Iron Mills, das größte Einkaufszentrum, das Stadtzentrum und der QE II Highway sind ebenfalls leicht erreichbar. Unser Haus ist ein Flughafenhotel unweit des urbanen Zentrums, jedoch in Vorstadtlage. Zur Einrichtung gehören ein schönes Hallenbad und ein Whirlpool, ein gut ausgestattetes Fitnessstudio und ein Tagungsraum mit Platz für 150 Personen. Ein Restaurant mit vollem Serviceangebot serviert ein komplettes warmes Frühstück für Gäste. Frühstück zum Mitnehmen ist ebenfalls verfügbar. Am Abend können sich Gäste bei einem Getränk und Snacks an der Bar entspannen oder ein mehrgängiges Abendessen in unserem schönen Restaurant einnehmen. Im Untergeschoss gibt es einen überdachten, beheizten Grillbereich für Grillpartys, und von der oberen Etage bietet sich im Restaurantbereich ein fantastischer Blick auf die Stadt. Das Hotel ist mit seinen erschwinglichen Preisen und luxuriösen Unterkünften die perfekte Wahl für Geschäfts- und Urlaubsreisende sowie Reisegruppen. Im August 2019 neu erbautes Hotel mit Restaurant und Bar mit vollem Serviceangebot. Suiten und Zimmer mit Kochnische sind ideal für längere Aufenthalte. Jedes Zimmer inklusive kostenloses komplettes Frühstücksbuffet Kostenloser Flughafentransfer täglich von 9:00 Uhr bis 21:00 Uhr

Executive Residency

Hotel by Best Western Calgary City View North

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Hallenbad
    Hallenbad
  • Kostenloses Flughafen-Shuttle
    Kostenloses Flughafen-Shuttle
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 87 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
56
Sehr gut
14
Befriedigend
8
Mangelhaft
6
Ungenügend
3
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
4
Familie Familie
23
Geschäfts-<br>reisende Geschäfts-
reisende
18
Paare Paare
16
Reisen mit Freunden Reisen mit Freunden
3
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great stat"

5
mfa52, Toronto, Canada 02/07/2020

This is an excellent hotel close to the airport and highway. Clean, bright and comfortable. The staff were excellent and the room had everything you need to be comfortable. There was a stove top, refrigerator, dishwasher and enough to make something if you wanted to. Perfect stay.

"Amazing Hotel"

5
margaretcueto, Edmonton, Canada 22/06/2020

Modern and exceeds your typical hotel room! Dishwasher, stove and all the kitchenware makes it feel homey. Warning for people with sensitive skin like me, they use quite a strong detergent in their beddings that trigger my allergies. But other than that their beddings are comfy.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Margaret, Thank you for staying with us at the Executive Residency, Calgary. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. FD Supervisor

"Our best hotel experience."

5
dixztim, Coleman, Canada 14/06/2020

This was the best Hotel we have ever stayed in for the rates we payed. The total Hotel decor, common areas, and the amazing displays of art and stylish sitting areas throughout the Hotel. The amenities and availability of beverages for the guests. We so hope to visit you again.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Dixztim, We appreciate you staying with us and value your feedback. Should you visit us again, we will continue to offer you with our excellent and quality services. Thank You

"Extremely clean and pet friendly choice in a great location."

5
Geoffrey D, Ladysmith, Canada 13/06/2020

With everything that the experienced business traveller expects, the new Executive Residency by Best Western is located in a quiet area, right by the airport, and with easy access to Calgary's excellent network of Trails and Highways to get you to and from anything around town quickly and easily. The staff go above and beyond to ensure you have a terrific stay, and so will your family, pets, friends and colleagues. Five gold stars. Thank you!

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Geoffrey, We appreciate you staying with us and value your feedback. Should you visit us again, we will continue to offer you with our excellent and quality services. Thank You GM Shahid Khan

"Happy camper (guest) all the way!"

1
_yapsteve, British Columbia, Canada 24/05/2020

Almost everything was perfect with the exception of the same muffin in the grab bag (understandably due to pandemic - restaurant was not open) every morning. I will definitively stay at this location from now on. Steve Y.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Steve, We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you

"Comfortable but not extremely clean"

3
User 12/05/2020

The first thing I saw when I entered the room was a big greasy handprints on the headboard. In the shower there was a big brown hair. During pandemic I would've expected the room to be extremely clean

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you

"Cool decor"

4
gcory, Redcliff, Canada 16/03/2020

The decor is a combination of ice and mountains. Nice view, beautiful hotel. Rooms have a larger than usual fridge, 2 burners and a dishwasher. Rooms are sizeable. Breakfast is a nice bonus. Clean hotel, comfortable beds and pillows.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Gcory, Thank you for staying with us at the Executive Residency, Calgary. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Thank You FD

"Welcome Home Getaway"

4
User 07/03/2020

Staff were excellent! Breakfast buffet a nice way to start the day. Beautiful property with high end finishes and amenities. We found the beds too hard for our liking, but that is just a personal preference. We had booked this property for its quietly lounge and restaurant with a view, as a treat to ourselves after a six-week absence. Unfortunately, after check-in we were advised neither were operational. It would have been nice to have known this in advance, e.g. a note on the hotels' website or on the confirmation slip.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. We are glad to inform you that our Restaurant and Bar is open now from 4pm - 10pm everyday. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great location and excellent decor"

5
User 01/03/2020

I got together with friends from different areas of the city for our girls night in catch up . More reasonable priced wise than a meal and drinks out downtown! Decor was beautiful throughout the hotel and very easy checkin and our experience, would definitely recommend

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know that we exceeded your expectations and made your stay very comfortable. We look forward to your next visit. FD

"Great brand new hotel."

4
Anderhoofen, Saskatoon, Canada 27/02/2020

Excellent, convenient and beautiful hotel. Had some minor issues as it is brand new but hopefully they will have these addressed. Our room had kitchenette which we took advantage of. Also the pool and hot tub were awesome as well! We would definitely stay again.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know that we exceeded your expectations and made your stay very comfortable. We look forward to your next visit.

"Fantastic luxurious hotel!"

5
User 26/02/2020

This hotel offers spacious, luxurious rooms inclusive of a kitchenette and large refrigerator! Rooms are exceptionally clean and are tastefully decorated. Breakfast is simple but serves some warm and cold varieties of food choices. This is a brand new hotel and it is difficult to judge how much food is needed and people should be more understanding and flexible! It frustrates me to hear people complain about the food which is inclusive in the hotel price which is very reasonably priced. If people would like an elaborate breakfast they might consider going out for breakfast. In Europe most hotels do not offer free breakfast and charge 15-20 Euros equivalent to about $20-30 Canadian dollars. Appreciate the spacious rooms, luxury and great service rather than focus mostly about all the things that are wrong with breakfast. The staff was very accommodating, great manager and we definitely will return to this hotel. Thank you for our wonderful stay and service! We appreciated it very much!

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and value your feedback. Should you visit us again, we will continue to offer you with our excellent and quality services.

"Love this place except for the breakfast"

3
travellerjalanjalan, Edmonton, Alberta, Canada 26/02/2020

This new hotel is definitely home away from home. It is not far away from local supermarket and restaurant, and close to the airport. There are lots of parking in the premises, reception area is very welcoming. The room comes with well equipped mini kitchen. There is a good size heated pool and the water temperature is perfect. There is also huge hot tubs that can probably fit about 10 people +. Everything is perfect except for the breakfast. The first morning I was there for breakfast, they serves wiener and bacon. Only after I picked up the last two wiener, then they brought out breakfast sausages. The second morning (it was a holiday), breakfast time was not extended on holiday. We arrived 30 mins before closing, there were nothing left. They are in the mid of cleaning up; there were no cups or mugs. I walk around a bit looking for utensils, and have to keep asking the server who was busy cleaning to bring me the utensils and mugs. What they have left is couple slides of bread, a few pastry, cereal bar, but there is no milk to go with the cereal, no juice, no hot breakfast. And you think you can get by with homemade waffle but they ran out. There were a few of us walking around looking for food. So, there was a long line waiting for them to refill. It was not until after I settle down with whatever left over and started eating, the manager then go around putting in special request for people who comes after me. I had been ignore the whole time he was there. The only good thing about the breakfast is that they have a really nice commercial espresso machine that make good coffee. Very disappointing service during the breakfast time. The treatment is definitely not what I expected from all my stay at this brand of hotel.

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your breakfast expectations, and we hope you will give us another chance to make it better on your next visit.

"Exceptional hotel!"

5
User 24/02/2020

The hotel is conveniently located near the airport and offers free shuttle transportation! It is completely new and luxurious. The hallway entrance is elegant followed by spacious, tastefully decorated rooms inclusive of a mini kitchen with stove, sink, counter top space and a large refrigerator. The bathroom is spacious and modern. Most importantly everything is extremely clean! This hotel also features an exercise room as well as a pool and hot tub. Breakfast is included and serves a well balanced nutritious variety ranging from hot as well as cold food choices. Staff is very friendly and accommodating. This is a marvelous hotel to stay if you enjoy luxury, cleanliness, beautiful views and friendly service!

Best Western Executive Residencies Manager, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know that we exceeded your expectations and made your stay very comfortable. We look forward to your next visit.

"Great location, poor breakfast"

3
robyndonst, Calgary, Canada 18/02/2020

The location is beautiful and easy to get to. The pool area is fantastic and enjoyable. The rooms were large and featured mini kitchens with all kitchen items you would need. Everything here was great besides the breakfast. The staff could not keep up to the demand for breakfast therefore there was never much choice/left in regards to food for myself or my family.

bwexecutiveresidency, Front Office Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Hello Robyn, Our team would like to thank you for taking the time to write a review. We use our guests comments and feed back to improve and make your next stay exceptional, as we are new, we are always exploring ways to better our guests. We apologies your stay was not up to your expectations, and we hope you will choose us again in your future visits to the area. Thank you.

"Beautiful decorations for Christmas"

5
User 16/02/2020

We visited this new hotel the last day of November 2019, it was a new hotel with beautiful lighting and we are very impressed by Christmas decoration by the time you step into the front door. Room we had was a king bed suite with kitchenette,very comfortable bed and staffs were very friendly. My 2 and 3 years old kids love the pool, and the breakfast was delicious. It's a standard continental hot breakfast, but they served mushroom on the day we stayed there - nice add on. I'd definitely go back again for my staycation with children.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know that we exceeded your expectations and made your stay very comfortable. We look forward to your next visit.

"New hotel. Poor breakfast. Room cleanliness"

3
User 11/02/2020

We have stayed at this hotel about 5 times in last 6 months. This by far was the worst experience. Staff are friendly overall. The hotel has had issues with their breakfast provision and had just hired a 3 person since they opened 6 months ago. The service was good but the food selection was extremely poor. While I accept the scenario about a new party starting to provide the service the hotel obviously was not prepared to offer a reasonable product to eat. Y overriding concern however was we stayed 3 nights and we found out on the 2nd night when we got back late that the sheet we were laying on had dried excrement on it. It should never had been put on the bed as clean. When I asked if they change the sheets they said they did not usually until the 3 rd day. The sheet was obviously dirty when when we checked in. It was gross. I had the general manager to the room to show and he took ownership and apologized. He said he would have this rectified immediately and called the housekeeper and the supervisor when we were in the room to get it corrected. He said he would make it up to us in some fashion however this never occurred. We like the facility it is new the staff are courteous however these two situations particularly the latter are making us seriously think about returning. Also the management commitment to rectify the situation by offering some consideration was not met.

bwexecutiveresidency, Front Office Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Hello Mr. Wood, On behalf of our hotel we sincerely apologies that your experience wasn't up to your expectations. The GM has been in contact and is dealing with the situation. If you have any other questions or concerns please do not hesitate to contact us. Thank you, Front Office Supervisor

"Addition to previous review - please read all"

4
candycats, Edmonton, Canada 22/01/2020

Stayed here again last night (October 2019) Early check in request was granted without issue. Smooth check in but got to the room and it was literally 200 degrees in there - very smooth room change with very pleasant and efficient front desk staff. As before the rooms are very nicely appointed and equipped. King room with kitchenette for $89.00. Large washroom. Great bedding. Quiet location. Something needs to be done about the breakfast though. Not improved from our last stay. This could be a great breakfast as it has pretty much everything. I do think they cook everything at 5:45 and then let it sit. Eggs looked like yellow sand. First batch of sausage was not fully cooked. Second batch were like little brown torpedo bullets. Bacon was crispy (but old crispy- not the good crispy) to say the least. This hotel is trying to service business clients. We travel for business and I would NEVER meet a client for breakfast here. It's embarrassingly low quality when you consider the rest of the hotels offerings. And adding to this review.....we stayed again in December and breakfast was somehow worse......stayed again last night - January 2020 - have our dog with us this time. They have 4 dog friendly units all located on the lower floor. All have their own private door to outside with a little private patio. These rooms were only slightly higher fee and the one we had has a nice size seating area beside the kitchenette and a separate bedroom - nice upgrade for the money. And no carpeting so you know you're not walking around in some other dogs ‘mess'. Anyways - I want to touch on the breakfast ...... every stay we have had so far (I think 5 before this) the food had been horrific. We have talked to the ‘chef' and the staff And last time (December 2019) I spoke to the GM. When booking this time I was told that they have a new chef and are now running the kitchen in house. We were hopeful for a nice breakfast - and we got it! Much improved over every other stay. Items were fresh, not dried out like before, not watered down as before. Fruit was not rotting in its bowl. What a nice change! I can actually see a life for this hotel now as the food before was it's only real downfall. One other thing regarding dogs - right outside the back is a HUGE off leash dog park - nice way to start the day!

bwexecutiveresidency, Front Office Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Hello Guest, Thank you for staying with us at the Executive Residency, Calgary. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. On behalf of managment i would like to thank you for the continuous updates, informing us your most recent stay was improved. As we are new, we are still working out the kinks. Thank you so much, and we hope to see you again soon!

"Why debit my credit card for incidentals deposit ?"

2
User 12/01/2020

It is common hotel will just a temporary hold on the credit card for the incidentals deposit, it will be taken off customer account once customer check-out. But the hotel was physical charge my credit card when I saw my bank statement. I have contacted your global office and being told that they does not have access to the hotel's billing system, but have forwarded the case to your customer care file #19XXXX-4982. It has been over a week and I didn't hear back from anyone on the team. Anyhow, I go straight to my credit card issuer and proceed a chargback process.

BestWesternHotels, Corporate at Executive Residency by Best Western Calgary City View North, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Ideal location for us!"

5
Sandra M, Prince George, Canada 11/01/2020

New hotel in the NE neighborhood. Some quirks that are being ironed out. But excellent friendly service. A new chef (Vik) and parnter (Joon)sp? were re-establishing the breakfast service. The restaurant was Not open during our visit. (But soon)?!! A pet friendly room with a king bed, kitchenette, and step in shower!!! This is a garden room on the lower level where guest laundry , the pool and fitness rooms also are. We will be back-See you folks in April.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Thank you for staying with us at the Executive Residency, Calgary. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We cant wait for you to come back and see us again soon. We appreciate your loyalty to our brand.

"Airport Shuttle starts operation after 9 A.M."

3
Gottagosumware, British Columbia, Canada 07/01/2020

We stayed December 26/19 for one night to catch an early flight the next day. Upon arrival, we were surprised to learn that this airport hotel doesn't offer shuttle service until after 9 a.m. We had to be at the airport at 6:30 a.m., so we ended up paying for a cab. Had I known about this, we probably would have stayed elsewhere. In any case, the hotel is brand spanking new, and is quite nice. We were on the second floor which is the same floor as the entrance/lobby/restaurant. The pool and pet rooms are down one level. There are several rooms on the lower level that have a little patio. They looked quite cute, but it's my understanding that they are pet rooms, and have only one bed, so, it wasn't suitable for us. Since the hotel is new it seems to offer full accessibility services. There is even a lift in the pool which was impressive. My husband and son enjoyed the hot tub and the pool. We were unable to take advantage of the breakfast because of our early flight (breakfast starts at 6), so I cannot comment there. The "kitchen" had a 2-burner stove - no oven, a fridge and a microwave, with VERY minimal utensils, etc, so, don't plan on making much of a meal. We walked to a nearby supermarket (horrible) to pick-up some snacks. With a better shuttle service, I would stay here again, but that would have been a deal-breaker, had I known.

"Beautiful but with sore spots"

2
J3484FKderekb, Brooks, Canada 05/01/2020

Apart from two major issues, this place is awesome. It feels very high end when you arrive, in your room, and in the pool area. We don't stay at low-end hotels, yet my little ones raved that this was the fanciest hotel we've stayed at. They also loved the pool. Issue #1: persistent banging/clanking through the vents for most the night + an elevator chime loud enough to wake the family each time it went off (room 320 across the hall from elevators) Issue #2: breakfast...main focus is waffles & there is a sole waffle maker for all to fight over. We also had poor luck with staffing; coffee cups were unavailable during our meal. When they finally brought some out, the coffee was empty. We used a good chunk of our remaining travel points to stay for the night. Although we are not out actual money, we left feeling ripped off. I would likely avoid coming back unless I could ensure a quieter room. As far as breakfast, I understand that this may have been bad timing.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your breakfast expectations, and we hope you will give us another chance to make it better on your next visit.

"Going downhill fast!"

2
User 03/01/2020

The rooms are great, new, small kitchen area, mostly handicapped friendly, and the staff is lovely. Forget eating there, breakfast was oatmeal soup, hot dogs, boiled eggs, and something that no one could figure out what it was and no one was willing to try it out. No tea bags until I asked, coffee machine didn't work, and the fruit salad looked like it was a couple of days old. 3rd stay there and I have never seen the restaurant open in the evening. Great rooms, but make sure you have the energy to go out or get ready to order in food. Total fail for a new hotel that should have been over its opening issues by now.

"After Christmas Shopping Trip"

2
Wartson, Medicine Hat 31/12/2019

I have always had good luck with Best Western hotels and would always recommend them however this particular hotel fell way below my expectations. I chose this hotel because it was new and a new type of Best Western so I wanted to try is out. The check in process was good and Kimberly the front desk lady was awesome. After that though it went downhill. Yes being a new hotel it was nice and the rooms were nice too. My problem was with the overall service at the hotel especially the breakfast area. The hotel just seemed understaffed and I was constantly asking for things which should have been there like towels at the pool area. The breakfast selection was horrible. No cereal and there was only hard boiled eggs every day. Items were always empty and when you told the breakfast guy things were empty he just went back on his phone. I certainly wouldn't recommend this place for the breakfast. The location is a little out of the way of the other hotels by the airport in Calgary. I would not recommend this hotel but I will stay at other Best Western hotels in the future.

"Great hospitality"

4
User 30/12/2019

The hotel is very lovely and modern. The baby loved the water was display in the foyer, very calming.The staff were very helpful and accommodating for myself and the baby. The contenental breakfast was very good and they had lots of variety for the baby. We had a great stay.

"Horrible experience- bedding not changed from previous guest."

1
User 27/12/2019

My Husband, son and I stayed here over Christmas while in town to visit family. We were very excited to stay at this brand new hotel, however it turned into the worst hotel experience that I have ever had. Upon checking in, we went to drop our bags off in the room before leaving for the day. We found a grocery bag of garbage and used cutlery by the coffee machine. On our way out I stopped to let the front desk know and ask for someone to go clean it while we were gone. The front desk agent was apologetic and insured someone would deal with it. As I was speaking with her the managed was standing there and immediately started saying he was going to find out who cleaned that room and that it was their fault. We returned to the hotel that evening. The garbage was still on the counter and had not been dealt with. We called the front desk and they sent a housekeeper up who met us with attitude saying “ this is clean” as she grabbed the garbage and left. An hour or so later, when going to get into bed, we were absolutely horrified at what we found. The pillows had black hair all over them as well as brown smudges( makeup?). The sheets were also full of hair and were very clearly previously slept in. I took a bunch of pictures and went down to the front desk. Once again the desk agent was very apologetic. She offered to move us to another room but our baby was sleeping and I did not want to wake him. She brought me a new set up bedding so that I could change the bed myself. During this conversation I was told there was no manager on site but that I could discuss this with him the next day. A few minutes later the manager came to the desk..I explained to him how unhappy and disgusted I was and he once again immediately went to blaming his staff and saying he is going to find out who cleaned the room and deal with them. He was not at all pleasant to deal with and did not seem to be taking the situation seriously. I felt very bad for the front desk agent as she kept repeating that she was sorry it was her fault and seemed worried when the manager was around. She was very friendly and bubbly at first but barely spoke when we checked out two days later. This entire experience left me feeling that we could not trust anything in the hotel to be properly cleaned. After this we will not be returning to Best Western.

"Beautiful hotel, great price"

4
User 15/12/2019

I was very pleased with this hotel, the price compared to the amenities was absolutely worthwhile. The fact that I paid less than $100 for a king suite with a near-fully operational kitchen in it - outstanding. The bed in the king suite was extremely comfortable as well by my standards. A few brief things to note to potential visitors: - No PPV (not necessarily a hotel standard anyways, but for anyone who enjoys a good movie rental during their over night stays - not an option here) - If you are planning on bringing your own entertainment (ie. Gaming consoles, DVD player, etc.) I would ask the front reception for a remote to the TV upon check in, as they do not have the option to switch between Inputs on the TV from what I could tell (this is also fairly standard for most hotels nowadays anyhow). The front desk staff weren't as pleasant as I was hoping for, I wouldn't consider it a deterrent but management should definitely take the attitude and demeanor of their staff into consideration. I've had worse - but I've also had better. Overall I would definitely stay at this location again and I am very impressed.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Comfortable stay, Disappointing breakfast"

4
relaxreview, Winnipeg, Canada 04/12/2019

Stayed a night mid-week and the room amenities provided by the hotel were excellent. Besides a drafty noise from the hood fan we had a very comfortable stay, check-in was a good experience and parking/location was perfect for close to the airport. The breakfast was poor though. The oatmeal porridge did not look appealing, the bread and baked goods selection was slim and nothing looked particularly fresh. We didn't go away hungry but for such a lovely new hotel, the breakfast experience was left wanting.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know how we can improve our services. On behalf of management I sincerely apologize for not meeting your breakfast expectations, and we hope you will give us another chance to make it better on your next visit.

"Excellent hotel and staff"

5
User 24/11/2019

Beautiful, new hotel! Accommodations were outstanding. I had a slight inconvenience and Emma at the front desk (along with the GM) went above and beyond to accommodate us. Everyone I interacted with was friendly and always smiling. I travel 40 weeks out of the year, and this was one of my best stays this year. People make the difference, and the team at this hotel, esp. Emma, make the difference. Also, the food was amazing. Breakfast is included, and exceeded my expectations! I also really enjoyed the lounge for dinner and a drink. Kudos to the chef!

"Lovely new hotel"

5
Gail S, Vancouver, British Columbia, Canada 20/11/2019

This is a really nice, modern hotel. Great amenities, such as microwave, fridge, stovetop, and kitchen accessories. Very comfortable bed. Breakfast room looked nice, though I didn't have time to have the breakfast. Very nice pool, large enough to swim in, and hot tub. Would definitely stay here again!

"Just not Worth the Points"

1
User 17/11/2019

Came for leisure, had my wife check in early. That was taken care of perfectly, excellent front office. Wanted to adjust room to 1st floor, even spoke with front desk and confirmed we would have to wait for it. After waiting quite a few hours, came back to find they had sold the room, very disappointing Breakfast was okay, nothing to shout about. Spent 56 000 points on the room for 2 nights. Very disappointed in the quality of the stay. I've spent 24 000 points for 2 nights in a much better room, in a better location, with simply better amenities. Was very disappointed to stay here considering the price of the stay, simply was hoping would get more quality for money spent. While It's probably more accommodating to executive stays I can assuredly stay I'll be staying elsewhere in Calgary, especially considering most places are significantly less expensive.

"Great new hotel"

5
Turtledoves, mommyshann 11/11/2019

Stayed for one night while passing through. Loved the modern décor and the room was beautiful. Nice king bed, amazing mattress, full kitchen (though we didn't use it), loved the backlit mirror in the bathroom. Everything is clean and new. Location was convenient for us off of the highway since we were heading through to the mountains. Quiet inside the rooms, never heard other guests and the hotel was busy. We used the hot tub but found the pool too chilly. Breakfast was a great spread! Best cut fruit selection at a BW I've seen and the latte/cappuccino machine is a nice touch. Very happy with our stay.

"Leisure"

5
User 10/11/2019

Nice new hotel. Friendly staff. Overall experience compared to other places right up there. Keep up great service. Breakfast array very good although 2 minor comments. The drink machine was out of order. The waffle maker not the best

"So comfy"

5
juliaccccc, London, United Kingdom 07/11/2019

This place is sparkling new and it shows. Everything is pristine, the towels are small but still fluffy and the bed is super-comfortable. Brilliant breakfast also included in a great price. Brilliant airport hotel.

"A little gem"

5
User 05/11/2019

This place is great! 5 minutes from the airport and dead quiet, not a plane could be heard. The staff was very helpful and the rooms very clean and comfortable. They are within walking distance of good food and shopping.

bwexecutiveresidency, Manager at Executive Residency by Best Western Calgary City View North, responded to this review
We appreciate you staying with us and letting us know that we exceeded your expectations and made your stay very comfortable. We look forward to your next visit.

"Great Hotel in Calgary"

5
Robert B, Swift Current, Canada 02/11/2019

Stayed 1 night while traveling through town. An awesome hotel close to airport. Very new with all amenities. Terrific room with full kitchen and all amenities. Well lit parking lot. Quiet location. I will be staying here again especially for the price.

"4-day stay"

4
Jacqueline L, Vernon, Canada 01/11/2019

Brand new hotel - a few start-up issues. They are still getting their staff together, but otherwise excellent rooms, decor, service etc. Would definitely stay again. Each room has a kitchenette, so it is good for families.

"Comfortable and nice people"

5
User 28/10/2019

The hotel is very comfortable. Big king-size beds. Quiet rooms. The personnel is very kind and helpful. The breakfast is just awesome !!! The desktop attendants are very profesional and kind, the same as the breakfast people.

"BW near Calgary Airport"

5
634psw, Calgary, Canada 26/10/2019

Great new hotel. Rooms are beautiful and clean. All areas in the hotel were clean. Buffet was one of the best I've had, warm and tasty. The room was airy and clean. Staff were super! Lots of parking in a well lit parking area

"Bright and modern hotel"

3
User 24/10/2019

This hotel is bright, vibrant and modern, everything you'd expect in a new property. The beds were ok, but lets be honest is there a bed out there that's as comfy as your own? The pillows are actually normal size and your head doesn't roll off. Before we came I called the hotel to see about gluten free options, and there gluten free protocol. The front desk checked with chef I was told there's many options for breakfast, lunch and supper. We got there late and I went to the restaurant to see what they had. The 2 guys there told me only 2 options. I asked about breakfast and was told buffet. When I explained cross contamination I got the impression they had no idea. Since nobody could give me a concrete answer I opted to not eat at this restaurant as I feared I would get cross contaminated. Clearly not safe for celiacs or allergies, but some of the rooms have kitchenettes. The front desk clearly needs more explaining as not everyone is on the same page. Overall was a ok stay.

"Excellent experience!"

5
User 21/10/2019

Our room was large, clean, convenient and very comfortable in every way. With the kitchenette and well-laid out room it would be perfect for a longer stay. Staff were most helpful and pleasant. Breakfast was included and fantastic! Waffles, whipped cream, fresh berries, eggs, bacon, sausages, delicious potatoes, juices, all kinds of coffee . . . We were close to the airport, and to the Deerfoot - very handy. I highly recommend this hotel.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Szbbtfsrf, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Ugh"

3
User 18/10/2019

A beautiful new hotel well situated near the Calgary airport and many amenities. The food is horrible from the miserly dinner portions ..at least they were overpriced..pfft.to the terrible overcooked and undercooked choices on the breakfast buffet line this hotel has a long way to go in earning our business back.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Jeffhumphrey001, We appreciate you staying with us and letting us know how we can improve our services. On behalf of the management, I sincerely apologize for the inconvenience we may have caused during your stay. Your satisfaction is important to us, and we assure you that we will continue to offer you with our excellent and quality services should you visit us again. We appreciate your loyalty.

"Very good hotel!"

4
Kim P, Morinville, Canada 15/10/2019

The hotel and our room were very nice! There was lots of parking. The room we had was big and had a full size fridge. The shower was a walk in and very nice. The hotel is located in a nice and quiet area. Check in and check out was quick as well.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Kim P, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Good 2 day stay"

4
rhergane, Golden, Canada 14/10/2019

New and modern hotel. Room was big and has kitchenette. Beds and pillows are comfy. Had a good stay. Kids enjoyed the pool. Housekeepers were friendly. Afternoon front desk wasn't friendly and accommodating. Never greeted and never smiled. Waited for her too long coz when we come in agent wasn't in the reception. Didn't offer express c/o. I even did the express c/i through the website but still had to do everything upon c/i which is I didn't like because what's the sense of doing the express c/i through the website? Anyway, the rest stay was great and everything was good. I still recommend this hotel.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Rhona Erika N, We appreciate you staying with us and letting us know how we can improve our services. Your satisfaction is important to us, and we assure you that we will continue to offer you with our excellent and quality services should you visit us again. We appreciate your loyalty.

"3 day get away "

5
User 08/10/2019

We were so happy with our stay . Wonderful staff, the free breakfast was impressive as there was something there for everyone. The rooms were beautiful and the cost was great. This hotel was the best hotel we've ever stayed at , even for the low price. A beautiful hotel .Will be back for sure.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear 120lf, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Great value and location"

5
User 07/10/2019

This was a very quiet hotel. Brand new rooms. Enjoyed the clean hot tub and pool area. Free parking and a great breakfast, bacon, sausage, eggs, pancakes, waffles, fruit, etc. etc. Close to airport. Would stay here again and again.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear 244christined, We appreciate you staying with us and sharing your wonderful experience. We look forward to your next visit.

"Great, Brand New Hotel"

5
User 07/10/2019

We were pleasantly surprised by this hotel. The price was extremely reasonable, and it was the nicest Best Western room we have ever stayed in. The room was very clean and the bed was the most comfortable of a ten day/6 different hotel roadtrip. We wish our stay was longer because we wanted to try the exercise room. It was very nice. The breakfast was above average and included hot options. We especially enjoyed the fresh cut fruit--watermelon and berries. If we ever find ourselves in Calgary again, we'd definitely stay here.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Ross D, We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

"Great hotel "

5
Ramii44, Montreal, Canada 05/10/2019

It's less than 10min drive from Calgary's airport, rooms are super spacious, super clean, definitely highly recommended. My kids love the swimming pool and great breakfast. You are almost in highway 2, so you can hit the road easily home

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Ramii44, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Brand new and Beautiful!"

5
User 03/10/2019

Looking for a deal I stumbled onto this hotel and considering the price of approx. $100.00 it was a steal. Its about 10 mins for Calgary airport and a shuttle is provided. Since we came in off hours the shuttle service was not available and the hotel paid for our taxi. Its a brand new hotel and the decor was absolutely beautiful. Place was spotless and staff very very nice. Our room came with full kitchenette and there is a grocery store down the street. Its a bit off the beaten track but nice and quiet. Would be perfect for someone there for a bit on business. I;m sure once the word gets out it will be busier and the price will go up. But for now, book it while you can, you won't regret it! note: because it is new, the staff appeared to be diligent about the service provided. Hope they never loose that touch as it is always appreciated.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Compass65177619088, We appreciate you staying with us and sharing your wonderful experience. We look forward to your next visit.

"Nice new Hotel"

5
Matt S, Regina, Canada 02/10/2019

We enjoyed are stay here. Breakfast was good lots of options. Hotel was very clean and new. Would stay here again. Just an Fyi there is a stove top but no oven. We enjoyed the hot tub and pool. We didn't use the gym but it looked well stocked.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Matt S, We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

"New hotel need trained/experienced staff."

4
177audreyc, Lumsden, Canada 02/10/2019

Love the location, the newness of this hotel. Beautiful front lobby. The staff needs training, especially on the front desk. Breakfast has quantity but NOT quantity. Enjoyed the king suite we were upgraded to. Internet was intermittent in the room.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear 177audreyc, Thank you for staying at the Executive Residency, Calgary. We appreciate your feedback and we will continue to offer you with our excellent and quality services whenever you visit.

"Calgary Visit"

5
kennethp355, edmonton, Canada 28/09/2019

Found this hotel on various website. Hotel is new, very clean, great staff and as a bonus, had an excellent free breakfast. Food was hot and tasty. Rooms are fairly big, modern and very clean. 5 stars and highly recommended. Close enough to the airport, but we did not hear any planes or even other guests during our stay.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Kennethp355, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Excellent service"

5
User 28/09/2019

I traveled from new york up all the way to Calgary I've stayed in 10 different hotels the best of all the hotels was Executive Residency by Best Western offering a kitchen were we could make our own food the staff service outstanding one staff member came to pick me up from the airport with his own private vehicle cant get better service

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Coastal795315, We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

"Not a good experience."

2
IAN B, Rocky Mountain House, Alberta, Canada 26/09/2019

Stayed in September 2019. First impression was nice. When in lobby noticed a strong synthetic air freshener smell. Not needed considering the hotel is very new. When I finally got to my room, the temperature was very hot in the room. Looked at the thermostat in the room and it was at 49.8'C . Maybe a rude prank by the cleaning staff. Food was good but unable to bill food charges to Room. Room keys would constantly quit working and would need to the front desk to have them activated again. There was air freshener scent diffusers on every floor that were always pumping out stink. I have always been a loyal best western customer and have always had a good experience. The wifi internet does not work well in the rooms. At least not in my room. If you have allergies to synthetic air freshener fragrances this will Not be the hotel for you. The rooms are nicely equipped and bed was comfortable. Maybe the hotel just needs time to adapt as it was still new and had a lot of bugs to work out.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Ian B, We appreciate you staying with us and letting us know how we can improve our services. On behalf of the management, I sincerely apologize for the inconvenience we may have caused during your stay. Your satisfaction is important to us, and we assure you that we will continue to offer you with our excellent and quality services should you visit us again. We appreciate your loyalty.

"What a beautiful and clean hotel"

5
C8927NOmicheld, Quebec, Canada 26/09/2019

Although brand new hotel it was just an amazing stay. Decor and staff were great. Just had a problem with the air conditioning but should be taken care of. Breakfast was 6 out 10 for me. Overall, would definetley go back!! Close to airport so was perfectfor our needs.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear C8927NOmicheld, Thank you for staying at the Executive Residency, Calgary. We appreciate your feedback and we will continue to offer you with our excellent and quality services whenever you visit.

"what a fun time"

5
lucillepartington, Sexsmith, Canada 25/09/2019

a great swim in an exceptionally clean room and a great stay in an exceptional room with the best breakfast going. This hotel has a nice location with a nice walking area and amazing parking. The staff cares about the job they are doing and we benefitted.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Lucillepartington, Thank you for staying at the Executive Residency, Calgary. We are also glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Hotel overview"

5
Ronald R, Kelowna 24/09/2019

What a beautiful hotel, the bed was comfy, the decor was great and the breakfast had so many options. There was tons of parking and the approach was well lit. I liked the many extras that were in the room and was surprised at the size of the fridge. I would definitely stay here again.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Ronald R, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"IMPRESSIVE & EXCEPTIONAL RESIDENCY WITH THE UPMOST EXCELLENCY"

5
User 24/09/2019

Highly recommended & a must! The most outstanding, innovative, & impressive hotel I've ever stayed at. Magnificent original decor with exquisite avant-guard taste. Equipped with a heavenly bed & sublime pillows & everything you need to feel comfortable. Everyone from the staff, to housekeeping, to even the workers there we're extremely accommodating, most friendly, and always eager to help. A fantastic feeling of being at home and definitely not wanting to leave such splendid hotel.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Quest106357, We appreciate you staying with us and sharing your wonderful experience. We look forward to your next visit.

"Awesome Rates and Cleanliness"

5
161berniey, Regina, Canada 19/09/2019

This is a new hotel in Calgary near the airport and easy to get to from the TransCanada highway. It is very clean with spacious rooms, full sized fridge, modern cook top, dishes etc. It is close to several restaurants and a grocery store. Service is great, breakfast is mediocre but free.

"Fabulous Hotel!"

5
User 17/09/2019

The stay at an executive Residency by Best Western Calgary was great. The level of service provided by an executive chef Mr.Amit Paul was top-notch, the staff is friendly ( thank you to Jasper and Raymond) and eager to resolve any challenges presented. Rooms are quiet ( very well equipped) and facilities in excellent condition. It's a very nice thing to arrive in a different city and feel valued. Complimentary pick up and drop off service from the airport. Free parking and breakfast. All needs are taken care of. You made our first time at Calgary a memorable one! We really had an amazing stay at your hotel!

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear World-explorer111, We appreciate you staying with us and sharing your wonderful experience. We are also glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Brand New Property worth the visit"

5
auxiliary2976, Grande Prairie 13/09/2019

I stayed at this property for the first time, as it recently just opened. The property although is new, it was elegant, clean and charming all in one. The check in was quick and fast, my room request was met and did not disappoint upon my arrival into the quality of a room that i was expecting. It is very close to the Calgary airport but not in the flight path of air traffic why this hotel is my new favorite hotel because you can get a nice night sleep without the noise of car traffic and air traffic. Looking for a quiet, clean and business style hotel...look no further, this is the one, many restaurants are close by and even one on site with its own bar. My only regret is that i did not use the gym on site, perhaps next visit

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Auxiliary2976, We appreciate you staying with us and sharing your wonderful experience. We are also glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Brand new place which needs improvement."

4
Travel-W0nderer, Toronto, Canada 12/09/2019

First of all it was a good experience to try this hotel but three main problems which I would summerize them as below: Firstly noise from other rooms due to arrival of people from airport or maybe thin walls. I can not say which one was it. Secondly breakfast quality which has so much more space for improvement and during our stay with requests it changed a little toward better quality. And lastly the location which it is a little far from center of Calgary. Overal for 1 night or 2 it's a good choice but more I would say try somewhere better.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Travel-W0nderer, We appreciate you staying with us and letting us know how we can improve our services. Your satisfaction is important to us, and we assure you that we will continue to offer you with our excellent and quality services should you visit us again. We appreciate your loyalty.

"Beautiful Hotel"

5
User 10/09/2019

I recommend this hotel. The hotel staff were friendly and helpful. The rooms were clean. The kitchenette was perfect, well stocked for simple cooking. It was a very nice surprise. I would not hesitate to stay here again.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Marla M, We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"An excellent choice!"

5
User 10/09/2019

An excellent choice for a hotel in Calgary. The Chef has a very outgoing personality and, when asked, made informed suggestions for our dinner menu. In addition, he followed up to ask for feedback after our meal. Would definitely recommend this hotel for businnss or pleasure! A very enjoyable stay.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Leoncairns, We appreciate you staying with us and sharing your wonderful experience. We look forward to your next visit.

"Wonderful stay"

5
User 09/09/2019

Wonderful staff, clean and very inviting, rooms are great with a kitchenette love the colors and the decor our second stay in a month will be returning again in the next month .the lounge , out door patio are very relaxing

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear HappyGuestYYC, We appreciate you staying with us and sharing your wonderful experience. We look forward to your next visit.

"Excellent service"

5
User 06/09/2019

This hotel is one of the best I have stayed in. The employees were very courteous. The manager was well versed in his role and he went out of his way to help us. He even checked on a road closure as we were leaving guiding us to an alternative route. The front desk staff extremely helpful and always asking if we needed help. I would recommend any one to stay at this hotel. The dinner at the restaurant was 5 star. The salmon was perfect. Beautiful pool. The housekeepers were always saying hello and asked if we need anything. Overall 5 star service.

"Comfortable and nice"

4
User 05/09/2019

room was clean and neat everything so clean even you can cook for yourself all appliaces was good enough to make anything just they forgot the soap and shampoo but since we ask they said the housekeeper forgot to fill out overall Awesome

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Jet11141721771, We are glad to know that we made your stay very comfortable and pleasant. We value your feedback, and should you visit us again, we will continue to offer you with our quality services.

"Staff need training"

2
RodS149, Edmonton, Canada 02/09/2019

Food was poor. Service is in the works. Staff need way more training. Found hair on my shower wall. Was given coffee by holding top of coffee cup top with his fingers where you drink from. Gross. Pool area dirty. Wet towel on floor. Floor dirty. Fruit left on window ledge. Hot tub was 95. felt like a luke warm bath. Told service but he said it was working correct. I own a hottub so guess I dont know what 101 feels like. Felt sand in bottom of pool and Hot tub. Check in took 20 minutes. Said she didnt know i had a dog. This was a cluster f&@$. Checked out then got a call four hours later asking if i had left the hotel and was going to check out

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear RodS149, We appreciate you staying with us and letting us know how we can improve our services. On behalf of the management, I sincerely apologize for the inconvenience we may have caused during your stay. Your satisfaction is important to us, and we assure you that we will continue to offer you with our excellent and quality services should you visit us again. We appreciate your loyalty.

"Our new Calgary hotel"

5
candycats, Edmonton, Canada 01/09/2019

First time staying at this 3 week old hotel. Very nicely appointed 'Corporate stay' facility. Very nice front desk staff. Nice lounge and outdoor patio. Didn't get to use but checked out the pool, hot tub and fitness centre - all very nice and clean and fitness centre has a good selection of machines and free weights. Pool is wheelchair accessible. Common areas well appointed and clean. Very nice room with a king bed with excellent mattress and bedding. Room has everything needed for an extended stay including a good size fridge, hot plate, dishware etc. My only negative about this facility was the on site restaurant - included breakfast was just OK - the hot items were cold (with one more hour still remaining for service) but it did have a good selection of hot and cold items - eggs, bacon, sausages, hashbrowns, cereals, pancakes and make your own waffles etc. Had dinner the first night - wait staff needed to be 'found' and then the poor girl serving us just seemed lost as to what a server should be doing - no cutlery, salt, napkins until we asked for them and then a long wait to get them. Had to ask 3 times for the bill. I'd understand if it was busy but we were the only people there at the time. Having said that, the food (goat curry and the french dip) was very good if a little slow getting to us. I think with time and training the restaurant could be very good. Normally stay at the other end of town in am older Super 8 but got this for $99/night - this will be our new Calgary hotel.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Candycats, We appreciate you staying with us and sharing your wonderful experience. We are very excited to know that we met your expectations. We value your feedback and look forward to your next visit.

"great hotel"

3
User 27/08/2019

Customer service was great.one of the better hotels we have stayed in while visiting Calgary.That said the hallways could use a little cleaning there was stuff on the floors 3 days including plates from room service. Have been waiting a few days for my $100 deposit to be returned to my credit card....

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Inboundcircle55, Thank you for staying with us at the Executive Residency, Calgary. We appreciate and value your feedback and we look forward to your next visit.

"Great hotel"

5
User 26/08/2019

Stayed here for a few nights during the week, free breakfast provided was delicious, airport shuttle service to and from hotel was great and easy to use. We met the owner who was really friendly and made sure our stay was going well and asked if she could do anything for us. Great hotel, would recommend to friends and family.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Lauren_dmello7, We appreciate you staying with us and sharing your wonderful experience. We are also glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Modern hotel"

4
kdu1305, Edmonton, Canada 23/08/2019

My friends and I stayed at this hotel for the Country Thunder music festival and were pleasantly surprised. The hotel decor was way nicer in comparison to other Best Western's I've stayed at or even some higher end hotels. Beds were super comfy and tons of space in the bathroom which is super important for me when getting ready. Breakfast was included which was convenient and there is a shuttle bus for people coming/going to the airport which I didn't use as I had my car. The reason why I am giving 4/5 stars is because I feel the front staff could have been a bit more friendly but overall was a great experience. I travel back and fourth from Edmonton to Calgary and will definitely choose to stay here again.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Kdu1305, We appreciate you staying with us and scoring our property a 4 out of 5. We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

"Highly Recommend!"

5
User 19/08/2019

I would highly recommend staying at this hotel. It was extremely clean and the fact that it is basically brand new makes it that much better. Staff was helpful and accommodating to our needs which made our stay seamless. Great hotel!

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear SunnyM2324, We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

"Spacious, comfortable and accommodating staff"

5
User 19/08/2019

I had the pleasure of staying at this residence for extended business travel and I highly recommend you do the same. The service staff and experience was truly unparalleled. With spacious bedrooms with all the essentials as well as the quick commute to downtown, cross iron mall, and excellent running paths I no longer will be staying in downtown as this provides adequate space and a sense of being at home while travelling. Minutes from the airport and the price can't be beat.. will be back soon!

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Paultiwana, We appreciate you staying with us and sharing your wonderful experience. We are glad to know that we made your stay very comfortable and pleasant. Should you visit us again, we will continue to offer you with our quality services.

"Happy guest"

5
User 18/08/2019

Highly recommend this hotel. Loved the bed - very comfortable. Kitchenette and good sized fridge were quite handy with the kids. Very clean and excellent ambience. Walking distance to the local shops. Will definitely stay again!

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Manjit D, Thank you for staying at the Executive Residency, Calgary. We appreciate your feedback and we will continue to offer you with our excellent and quality services whenever you visit

"Summer Vacation"

5
User 14/08/2019

The hotel has very welcoming staff, nice decor, large rooms, comfy beds and is very clean. Made me feel like I was at home. Would highly recommend for anyone travelling solo or with children. Excellent stay.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear 47MSD, Thank you for staying at the Executive Residency, Calgary. We appreciate your feedback and we will continue to offer you with our excellent and quality services whenever you visit.

"Fantastic Extended Stay"

5
User 13/08/2019

I usually dread having to stay in a hotel for an extended period of time when I'm travelling for work; however, this hotel was amazing! The staff were all so friendly, it almost felt as if I never left my house. It must be a newer hotel as my room was very modern. I enjoyed having a kitchen and stove as I get tired of eating out too much. I would really recommend this hotel to anyone visiting Calgay - It was truly a 5 star experience.

bwexecutiveresidency, General Manager at Executive Residency by Best Western Calgary City View North, responded to this review
Dear Jt2121, We are very excited to know that we met your expectations. We appreciate your feedback and hope to see you soon.

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