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Best Western Plus Hotel Ahtanum Inn, Yakima

4.0/5  - basé sur 480 notations.
2408 Rudkin Road, 98903-1610, Yakima, United States - visualizzare mappa

Il nostro hotel di Yakima si trova vicino alla regione vinicola dello stato di Washington, la meta perfetta per gli appassionati di vini!Il nostro hotel di Yakima si trova in una regione in cui durante l'anno ci sono più di 300 giorni di sole, il che la rende il luogo perfetto in cui organizzare eventi di gruppo e riunioni di lavoro e in cui divertirsi con tutta la famiglia. I visitatori di questa ricca zona agricola potranno approfittare delle sue bellezze naturali e della sua fantastica atmosfera rurale. Ci troviamo a pochi isolati dall'arena Yakima Valley SunDome e vicino ai luoghi dove si svolge la fiera annuale dello stato di Washington, che attira nella Yakima Valley visitatori provenienti da tutti gli Stati Uniti. Che tu sia in città per staccare da tutto o in occasione di un evento speciale o di un torneo, concedi al nostro personale il privilegio di farti sentire come a casa. Il nostro hotel di Yakima è stato progettato per offrire il massimo del confort possibile e si trova a pochi passi dal centro commerciale Regional Valley Mall. Le nostre camere lussuose sono state ristrutturate di recente e dispongono di numerosi servizi e di tutte le comodità di casa. Serviamo tutti i giorni una colazione all'americana completa, per offrire ai nostri ospiti il pasto abbondante di cui hanno bisogno. La colazione comprende waffle appena fatti, uova e carne, un'ampia scelta di cereali, pasticcini e yogurt, nonché ottimo caffè e succhi di frutta freschi. La nostra piscina all'aperto e il nostro cortile recintato con giardino sono molto amati dalle famiglie, dai gruppi numerosi e dalle squadre sportive che soggiornano da noi. A Yakima si svolgono anche i tornei sportivi scolastici della WIAA e il nostro hotel ospita molti giocatori di golf che si trovano in città per approfittare dei pacchetti "Stay & Play" offerti dal campo da golf Apple Tree o in occasione di uno dei numerosi tornei annuali. Gli appassionati di corse automobilistiche potranno recarsi allo Yakima Speedway e allo State Fair Park Raceway. Yakima ospita anche molti tornei della Amateur Athletic Union e dello Sports Forum, nonché partite di calcio, softball e baseball. Anche i viaggiatori che si trovano in città per fare affari con il Perry Technical Institute, lo Yakima Valley Community College, la PNW University of Health Sciences e il centro di addestramento dell'esercito di Yakima scelgono un comodo soggiorno da noi.

Best Western Plus

Hotel Ahtanum Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 480 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
206
Molto buono
166
Nella media
68
Scarso
22
Pessimo
18
CONSULTARE I PARERI SU
Affari Affari
123
Business Business
73
Da solo Da solo
21
Di coppia Di coppia
72
In coppia In coppia
122
In famiglia In famiglia
147
Viaggio con amici Viaggio con amici
51
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"One of the better Yakima hotels for the price"

4
04/09/2018

We have stayed at this hotel for the past three years over Labor Day weekend and have always enjoyed our stay. The hotel is clean, has a nice pool, and the breakfast is very good. The staff are all very friendly and efficient. I would recommend this hotel for others looking for a good value in the Yakima area.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Linda M - Thank you for choosing us again on your Labor Day weekend get-away. So glad to hear that your stay was wonderful as in past years! KQ/GM

"Poorly Managed and Out-of-Date"

2
30/08/2018

How do I describe this place? It's a clean, yet trashy-feeling place. This reminds me of the places I stayed in when I was a kid in the 80s, but something should have changed in the past 30 years. The rooms have been what I would call updated, not remodeled and it seemed fairly clean, but it just felt like somewhere I didn't want to be. The people outside my courtyard door (having a courtyard and a door to it is a plus, I'll give them that) were playing music on their phone and smoking. This seems insignificant, but it is my number one complaint: they asked for my employer at check-in. Why on earth do they want this information? She said "the manager likes to have it." I didn't provide and she didn't force me to, but it is inappropriate. The check-in experience was unprofessional all-around, with them talking to each other and ignoring me throughout most of it, and she was awkward at best. Also, why do you need my license plate number? Do you have a problem with people parking here and then . . . I don't know . . . walking across the street to the mall with more than enough parking? It just felt like they were doing things "because" and not with an actual reason. I would stay here if the price was about a third less, but not for what I paid again.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear ralverde- I am sorry that you have described our hotel as "trashy-feeling" even though you stated that it was clean. Even though our property is 45+ years old, we do strive to keep it well-maintained and clean for our guests. Additionally, our owner re-invests into the hotel on a regular basis and we are constantly making updates. In the last 4 years, the majority of the hotel has renovated - including guest rooms and public areas. We do have rules posted in our courtyard and pool area, which includes no smoking. We do enforce these rules directly when they are witnessed by our staff but we also appreciate our guests letting us know so that we can immediately take care of the issue. We do have a specific reason for asking our business guests at check-in about company information. We do track frequency of stay on our guests. When a company stays with us on a regular basis over a period of time, we may offer a negotiated rate for that company on future visits in order to promote a long lasting relationship at a discounted amount. We also ask for vehicle information, including license plate number, in case we need to contact a guest about their vehicle during their time with us. This could be for a variety of reasons such as lights left on, trunk left open, vehicle needing to be moved, etc. Certainly, I would be very concerned if you were treated unprofessionally at our front desk upon your arrival. However, I have viewed the video footage of your check-in and did not find any evidence to the claims made about against the 2 agents. Both agents were courteous and professional during your entire check-in process. KQ/GM

"Yakima stayover"

1
28/08/2018

Great location for an overnight stay during our travel from Idaho to Vancouver Canada. Easy access from highway. Friendly staff. Large area for breakfast which included boiled eggs for non dairy travellers. Not all hotels include this option. Would definitely recommend this hotel for travelers.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Yakima stayover - Thank you for the wonderful comments about our hotel and your recommendation to other travelers. I can only assume that scores were meant to be all 5's rather than 1's with these great comments. KQ/GM

"Excellent stay"

5
22/08/2018

This property is maintained well and worked fantastic for our recent visit to the Yakima area. Clean, quiet plenty of space in the suites. The staff is friendly and polite and a great representation of the company. Keep up the great work.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear U97KCjasonb - Wonderful to hear that you had a great stay with us. Hope to see you again on you next visit to Yakima! KQ/GM

"great hotel"

5
22/08/2018

room, service and staff first rate,would stay there again next time in the area, suggest mini omlet instead of scrambled eggs on the breakfast buffet. this section of the review requires too many characters as i ran out of things to say

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear raytaitrt - Thank you for the great review of our hotel. It is interesting that you suggested the mini omelet option for our full hot breakfast buffet. We have just recently been discussing the addition of that item. Thanks for the confirmation. Perhaps you will get an opportunity to try it on your next stay with us. KQ/GM

"Safe and clean!"

4
21/08/2018

If you are not from the area, it can be hard to figure out if your hotel is in a safe neighborhood. This particular BW is far enough removed from some troubled areas. It is clean inside and out, and has friendly staff. The complimentary breakfast was great and made the room pricing a better value. There are definitely cheaper places to stay, but cheaper is not always better! I will stay here again if I get the chance.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear chrishuntoon - We are located in the city of Union Gap which is a suburb of Yakima. It is the growth area in the valley for shopping, dining choices and entertainment. Fortunately, we are located directly off the freeway and are within 5 minutes walking distance to many of the conveniences while staying at the Ahtanum Inn. You are correct that it can be difficult to know about "safe" areas in an unfamiliar town. Thank you for recognizing this and passing on the safety of our hotel in comparison to other properties in Yakima. KQ/GM

"Nice"

5
20/08/2018

Excellent property, great staff, good stay! I have stayed here before and I would definitely stay here again. I heartily recommend this to anyone travelling in the Yakima area. Front desk staff were particularly helpful.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear B9619CNscottm - Thank you for the wonderful comments and recommendation about our hotel and staff. So glad to hear that you had an excellent stay with us! KQ/GM

"Wonderful stay!"

5
18/08/2018

Excellent customer service. Clean room, quiet atmosphere. Two great restaurants and a shopping mall located within seconds/minutes. Easy access to the freeway as well. My pleasant experience leads me to believe that you won't be disappointed should you stay here.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear terripf - Thank you for sharing your great experience and passing it on to others. As you noted, we do have many options for shopping, restaurants and movie entertainment within 5 minutes of walking distance from the Ahtanum Inn. We are also located at the south entrance of the Yakima Valley Greenway walking path. The Greenway winds north to south along the Yakima River all the way through the valley. It is a pleasant paved walk or bike trail if you would enjoy seeing the valley from that perspective. Hope to see you again soon! KQ/GM

"Great stay and wonderful employees"

5
11/08/2018

I love this hotel. I have been going here for many years. Happy, friendly staff, rooms are comfortable and a great breakfast as well. The pool is always clean, and I never have to worry about finding a pool towel like in some places. Even though I don't travel as often, this hotel is where I will stay.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear cindykates61 - Thank you for your continued loyalty to the Ahtanum Inn and Best Western. It is always wonderful to see our returning guests and friends. Looking forward to your next visit. KQ/GM

"Great Place to Stop and Stay"

5
31/07/2018

The price is right, the people were great, the property is well maintained, the room was very clean, and the bed was comfortable. Not much more you can ask for. There is a nice swimming pool here that feels really good in the middle of summer, especially nice if you have kids that need to burn off some energy. The location is great too! Plenty of shopping, Outback Steakhouse is literally about 100 feet away, and there are also plenty of other places to eat. The breakfast served here was pretty good. It is probably one of the best ones we have had compared to other places we have stayed. You definitely will not have to go find breakfast. My wife and I were on our way back to the other side of the mountains and this was a great place to stop as a mid way point on our trip. When we make it back this way this is where we will be staying.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear 142joe - So glad that you found us as a place of rest and relaxation on your hot summer trip. Thank you for also mentioning our great location right off the I82 freeway, next to the Valley Mall shopping area and many great eating establishments. The nice thing too is that these close by accommodations are all within 5 min walking distance - not to also mention the largest movie theater in the valley. I hope to see you with us again when you travel to this side of the mountains. KQ/GM

"Phone guy"

5
27/07/2018

I have to say that when in Yakima or nearby towns, this is the only place I'd stay. The people are great, everyone behind the desk is amazing, GG, Jen, Isaiah, Deanne, Blair, and the rest of them Lways make me feel welcome. Jjulie in the kitchen, always on top of it. Very clean and good food. David the maintenance guy right there to lend a hand if you have any problems. The cleaning staff does an amazing job. If your in the area this is the place to stay.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear David N - Thank you for recognizing the entire staff! It does take a great team to achieve great guest experiences and create a place that feels like home away from home. Looking forward to your next stay with us! KQ/GM

"Mr. Jesse T"

5
22/07/2018

Long hot 3 days of Family, Baseball, & Fun! Arrived early and found out the Room, #of beds, and puppy accommodations were not ready or available. Mgr Blair, staff GG, Deanna, & GM Kelly helped take care of my family, our puppy, & Myself! Blair & Amazing Staff were very patient and took excellent care of all our needs Thru confusion, Sun-burned Family, and miscommunication. I am proud to be a Best Western Member because of top notch people to take care of my family! Thank You Blair and Staff once again!

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear JT - Thank you for your kind words about our hotel and staff. We strive to be a family friendly hotel and I am so pleased to hear directly how your family and puppy were well taken care of. We also hope that we can continue to be your short term family and home when you come to Yakima for your future visits to the valley. Looking forward to seeing you again! KQ/GM

"If you want conveinence"

3
18/07/2018

Hate when you get penalized for being a smoker....But thats what happened. Would rather it was ALL nonsmoking. No curtains so the streetlight made it impossible to sleep. (blinds didnt cut it) The room was kind of tattered. As a matter of fact the mirror frame was falling off in the bathroom. Fridge didnt stay cold. Pillows were lumpy and not one of the ice machines worked at the vending area. Free breakfast was okay...If you want convenience.....this is it. But dont expect bang for your buck.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear jennifermS2035EM - It is certainly not our intent to penalize smokers. We are actually one of the few hotels left that do have smoking rooms to accommodate our guests that do smoke. However, with smoking rooms comes on-going deeper cleaning issues. In the past couple of years, we removed the carpet and curtains in order to decrease the high smoke smell in the room. The switch to ceramic tile floors and wide leaver blinds has helped to some extent with odor and allows us to better clean the room. I did personally inspect this room after your check out and was very surprised to see the mirror frame not secured as it should have been. The mirror itself was well anchored to the wall. My apology though that the mirror frame was not properly in place. On review of the pillows in the room, there was one pillow that should have been replaced due to a "lumpy" feeling. Again my apology that this was not caught prior to your arrival. Unfortunately during the time of your stay with us, we had many sports teams also at the property and they will use our ice machines to fill their coolers. We do have 3 ice machines on the property which is usually adequate to meet the needs of our guests when they are not being over used by ice coolers. KQ/GM

"Great!"

4
17/07/2018

Stayed here as an overnight stop. Front desk agents were very welcoming and accommodated a slightly early check in. Invited us to park the Harleys basically at the front door which was great. This is a real BW perk for us. Outback Steakhouse across the parking lot was convenient, as is the sporting goods store. Rooms were spacious and comfortable. Morning breakfast very good. Would recommend this hotel for sure.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear shellybaier - I am very happy that you chose us and that you had a pleasant stay. We do get many guests traveling this time of year on motorcycles since we are directly off I-82. We have talked about enlarging our motorcycle parking just off the south side of our main lobby. The plans would include covered parking, wash station and the ability to park 10-12 bikes with lockdowns. No start date on this project but it is being given high consideration. The Outback Steakhouse, while directly across the parking lot, does provide room service to the hotel. This is nice for our guests if they just want to stay in their room or if the restaurant is busy and tables are being waited for. Continued happy travels to you! KQ/GM

"Great for Golf Trips!"

5
09/07/2018

I've stayed here a couple of times when traveling the area on buddy golf trips - The staff has always been friendly and the rooms were clean and well equipped - An outdoor pool and excellent free breakfast menu are perfect amenities for groups of golfers! - Its location is an easy get to many area golf courses and offers up plenty of parking - Discounts for groups are available so no reason not to stay here when in the area!

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Golf W - Thank you for pointing out our amenities, staff hospitality, cleanliness and the fantastic location of our hotel. Certainly, our golf packages are a great option to specifically enjoy the Apple Tree golf course. Hopefully we will see you again before the end of the golf season! KQ/GM

"Great for Families"

4
09/07/2018

Travelling to Yakima for a three day two night visit with the family. Normally we need two rooms so I am always looking for reasonable prices. This trip being in the summer we wanted an outdoor pool and I always prefer somewhere that offers a free breakfast. We stayed in one of the family suites. It wasn't actually a suite. It was a large single room. The kitchenette and bathroom were in the middle providing some separation between the area with two queen beds and the living room area which has a Murphy (fold down) bed. There was plenty of room for a roll away bed as well. The kitchen was well supplied with dishes and glassware. This room would allow a large family to cook meals and eat in if needed. The motel is centrally located and within walking distance of the mall and other shopping. The motel is laid out like a horseshoe with a large courtyard containing the pool. The fourth side has a tall hedge which maintains privacy and keeps out freeway noise. The area around the pool is nicely maintained grass, great for playing catch or other lawn games. I wish we would have brought a croquet set. The pool was large and very clean providing the kids with a lot of enjoyment. They have a really good complimentary breakfast. Scrambled eggs, sausage, biscuits and gravy and waffles. They also had fruit, yogurt, cereals, hot cereals, bread for toast, etc. The breakfast area was plenty big and contained ample seating. The rooms were well appointed, good wifi, comfortable mattresses and easily accessible from the parking lot. If you have children, I would recommend a first floor room as they have a sliding glass door onto the grassy area around the pool. There is enough space between the rooms and the pool to allow for a bit of privacy with the convenience of being right there. The rooms were clean and the staff very helpful and polite. They gave us a free parking pass to go see the Yakima Pippins which is the local semi-pro baseball team.

"Oldun in Yakima"

5
24/06/2018

If you are in this area, this Hotel is ideal. Staff are very helpful, rooms are the usual Best Western standard, all in all, a good experience' In the summer a visit to the Lake Area will require plenty of Mosquito repellent.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear TheOldun - So glad to hear that you enjoyed your stay with us and thank you for the reconmondation to other future guests to the Yakima Valley. Hope to see you again if you make back to the states. KQ/GM

"Very clean and excellent service"

4
18/06/2018

Stayed two nights as my son was playing in a local baseball tournament. Was a bit apprehensive as it looked like it needed updating but the room was very clean, customer service was great and the breakfast looked to be quite filling (I didn't partake but I noticed all the boys loved the waffles). I also appreciated the 24/7 coffee/hot water availability in the lobby.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear benjer2 - Yes our property is 45+ years old but, as you noted, we do strive to keep it well maintained and clean so that our guests will have an enjoyable stay. We do also update our carpets and furniture on a regular basis and will soon be making some modifications to the exterior of the property for outside seating and new landscaping. I hope that your tournament was a successful one and that we will see you the next time the team is in town. KQ/GM

"Great hotel with a full breakfast and easy access to the freeway"

5
31/05/2018

Stayed just one night, got in late with kiddos, found our room and pretty much crashed for the night. The next morning we woke to waffles, sausage, biscuits and gravy, and eggs that were much appreciated as we continued our journey. I really enjoyed our stay here and would definitely come back for another.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Dan J - Happy to hear you enjoyed your brief stay with us with a good night's sleep and a satisfying breakfast. Hope the rest of your journey was safe and pleasant. Hopefully we will see you again for a longer visit! KQ/GM

"good place to stay"

4
23/05/2018

i had only two smal issues with my stay smoke smell in pillows and coffee pot was hard to use because it was so close to the upper cabinet otherwise it was a great place to stay and the breakfast was very good

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear redflame3201 - Very sorry to hear that your pillowcases smelled like smoke. We do have 5 very nice smoking guest rooms with exterior entrances rather than to the interior hallways. We do have a process to keep linens for these rooms in a separate location but it appears that some must have gotten mixed in with the rest of the linen. I hope that our staff did respond to getting you fresh linen if it was requested. Thank you for letting me know about our coffee maker in your room. All of our coffee maker should have enough electrical cord to be slid out from underneath the cabinet. We will certainly be checking that this is the case in the room you stayed in. It would definitely be difficult to use if it did not slide out to clear the cabinet. So glad to hear that you did, in general, enjoy your stay and were able to take part in our large breakfast offerings. KQ/GM

"Always clean, always excellent service!"

5
16/05/2018

I've stayed here many times in the past year. The rooms are always clean and in good order, the breakfast is excellent with hot food and healthy choices. The staff is always amazing and accommodating. Best value in the area hands doen.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Scott - Thank you for continuing to make us your home away from home in Yakima. We hope that your great review will cause other visitors to the Yakima valley to give us a try. Looking forward to your next trip through! KQ

"Best Best Western we've found lately!"

5
13/05/2018

The breakfast was super-the room super clean-the staff was wonderful. I heard the front desk working with people who needed a few extra hours there, as there had been a late night basketball tournament and the kids were tired.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Thank you for your wonderful review. We do strive for each one of our guests to have the same experience that you described. Looking forward to your next stay with us! KQ

"Great Option"

5
03/05/2018

The Best Western Plus Ahtanum Inn is a great option for whatever brings you to Yakima. Whether for business or play this is an excellent choice for lodging. Close to interstate, restaurants, shopping as well as the Yakima Wine Trail.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear jkindle2018 - Thank you for your kind review. I am pleased that you were happy with the hotel and the convenience of the surrounding area. We are the only upper mid-scale hotel in the Yakima Valley that is within 5 minutes walking distance to many retail, restaurant and entertainment options. This area of the valley is also the gateway to the Lower Valley and its extensive winery offerings. Hope to see you again soon! KQ

"BW in Yakima"

5
01/05/2018

I found the room very nice and livable for our 4 day stay. The lobby was well kept up and the evening coffee and cookies were very nice. I would recommend this Best Western Inn if you are traveling through this area.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear bobpattie - So happy to hear that you had a great stay with us and that you recommend us highly to other travelers. We will have the coffee and cookies ready for you on your next visit. KQ

"Transportation"

5
29/04/2018

We stay at different hotels all over the country and this is one of the best and cleanest we stay at in this price range. Most hotels we stay at if you walk barefoot on the carpet your feet will be very dirty...not this one. The floors and everything are spotless. The free breakfast is hot and keep well stocked and clean by a friendly and polite lady. Want to have an excellent supper without having to leave your room? The Sagebrush restaurant will deliver right to your room...and fast...usually about 15 to 20 minutes. Something needs fixing in your room? An excellent maintenance person will be there and way faster than other places we have stayed. The front desk has a superb staff! Very courteous and helpful and for the time frame that we reserve a room and then check in we usually are taken care of by a lady named DeAnna. We have noticed that not only with us but with everyone she is very courteous and stays on top of getting it right for the customer. We have noticed the entire front desk staff is excellent! We highly recommended this hotel if you are in the area!

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear 201eagle - Thank you so much for all of the compliments to the hotel and staff. We certainly do strive to achieve the experience that you described for all of our guests. The Outback restaurant started providing room service last fall and this has proven to be a huge hit! They are a very busy restaurant, especially on the weekends, and not having to wait for a table during these timeframes is a plus for our guests. Thank you for specifically mentioning Deanna. She is very much a blessing to me and all of our guests. I am very fortunate to have her with us. KQ

"great place to stay"

5
28/04/2018

We enjoyed our stay here, the breakfast area is very nice and has many options. The staff are great, they even offered a free meal of chili when we arrived. The bed was comfortable and the rooms are clean.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear fraser79 - Very happy to hear that you enjoyed your stay. Thank you for mentioning the many options that we have in our breakfast area every day. Our hope is that on extended stays, a guest will have the opportunity to try something a little different each morning. Our evening chili/soup is offered September through May most nights with cookies year around and hot beverages 24/7. I hope that you will get an opportunity to visit us again soon and enjoy our wonderful outdoor pool until the end of September. KQ

"WE COME HERE OFTEN"

5
27/04/2018

We usually drop by here and set our timing so we can stop at Ahtanum Inn. People and Management are kind and from what I have seen all those who come through and stay there often are all known well and set up ahead of time to make sure they get the rooms they like. . From my view all who come there are happy, my wife and I being so as well.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear charlesb - It is always a pleasure to have you with us and thank you for the kind words. Looking forward to seeing you again on your next through the Yakima Valley. KQ

"Frequent Flier of BW"

3
23/04/2018

Our family often stays at BW hotels for Softball tournaments and leisure vacations. We stay at BW because of the free breakfast and decent prices. The breakfast here was substandard for BW. The eggs were gelatinous and the potatoes were rubbery and cold. There was no bacon only sausage. The lobby looked well kept but the decor was a little strange. The room decor was even stranger. It definitely needed updated. The bathroom door had been broken into at some point and the fan sounded like a 747 taking off. Pretty sure I woke the entire hotel up when I took a shower at 6:00 am. The staff was very friendly and helpful. Overall, the price was pretty average but the breakfast left me very unsatisfied. I will look elsewhere next time I stay in Yakima. The BW on First St in Yakima is no better. I have stayed at many BW hotels all over and this ranks pretty low.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear BW Frequent Flier - I was very disappointed to hear about your breakfast experience at our hotel. Our breakfast reviews have placed us in the top 20% of all North America Best Westerns for the past 2 1/2 years. I unfortunately cannot not speak directly to our breakfast offerings on April 23rd since I was not at the property. However from your description, I want to assure you that this is not the typical standard that we offer or the review that we see. Please accept my apology in regards to the breakfast experience that you and your family encountered. I did check the notes from our checkouts on Sunday and discovered that you did report the fan noise. Thank you for doing this. It allowed our maintenance team to get that issue resolved prior to the next guest arrival. We always appreciate our guests bringing an issue to our attention while they are here so that we can address it immediately if at all possible during their stay. Thank you for mentioning that our staff was very friendly and helpful and I do hope that you will give us another opportunity to serve you. KQ

"Not renovated and the train is goes by twice a night."

2
16/04/2018

I called ahead and the hotel told me the hotel had been renovated but when arriving at my room the sofa bed was old and very dirty. The train woke me up twice at night and the wind coming through my sliding glass door was loud. This was a frustrating experience. When I ask the front desk they said the room had received new carpet and paint and the train tracks had just been fixed so the train going by was new.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear love2travel - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Even though we do our best to maintain and provide a clean property for our guests, sometimes things get miscommunicated and we miss the mark on these critical objectives. Our property has been through a complete interior renovation in the past 3 years and we are currently working on the exterior of the property for additional updates. We are constantly looking at painting and taking care of carpet issues as a part of our regular maintenance and housekeeping. We have 3 newer employees at our front desk, and I believe that you were miscommunicated regarding the time frame of these interior renovations. Perhaps they did not understand the time frame of the renovations themselves. Please forgive us for the misunderstanding as it was not intended to directly mislead you. I believe that the same is true for the train that you heard. While there has been crews in the area doing track repair, the train has always gone through Yakima. However, the tracks are a good mile from the hotel and are typically not a problem for our guests to get a good night's sleep. We have did have some very strong winds during the time of your stay with us and this can consequently cause noise that is not apparent under normal weather conditions. However, I will have our maintenance team look at the seals on the slider door to see if anything is in need of replacement or adjustment. Thank you for bringing to my attention the sofa bed. While our housekeeping staff typically does a fantastic job, I will be speaking to our Head of Housekeeping regarding this concern. - KQ

"Loved my room!"

5
09/04/2018

Came to Union Gap for an event, I'll be back for my own pleasure. I had a queen suite and it was everything I needed and more. My girlfriend said it was bigger than her first apartment, including the kitchenette. I'll definitely ask for this room again!

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Linda Z. - So happy to hear that you loved your suite and that it met all your needs while you were with us. All of the cabinets in the kitchen and bathroom have been updated in the past 6 months. We also added a combination wall bed/couch, called a Eurobed, in the living room to allow for greater sleeping comfort rather than the standard couch hide-a-bed. I hope you will have the opportunity for pleasure to visit us again - perhaps during our outdoor pool season from May 1st to Oct 1st. KQ

"A great place"

5
28/03/2018

This is our favorite hotel.we have not been totally satisfied for a very long time at this location. We like the staff and management of this location better than any of the Best Westerns that we stay at.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Richard - Thank you for staying with us again and making this your consistent home away from home. It was great seeing and visiting with you again. Looking forward to your next visit! KQ

"Great place!"

5
14/03/2018

Our stay was fantastic! Check in staff was friendly and went out of their way to find a more suitable room. Breakfast was delicious! Easy location to find and get to. Bed was comfy! Non smoking room, no pet room definitely a bonus.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Shaw309 - We are so pleased with the wonderful stay that you had with us. May we continue to bless you with your future visits to Yakima.

"Best Western Plus in Ahtanum"

5
11/03/2018

Our stay at this hotel was excellent, very good location, lots of parking ( I drive a dually truck). There is an Outback restaurant next door and it is also very reasonably. Lots of shopping across the road if you're into that, (my wife).

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Daryl W - Thank you very much for your review. We certainly strive to make your stay with us pleasant and enjoyable but thank you also for mentioning our close location to the Valley Mall and other retail shopping. We do have many options for shopping, restaurants and entertainment within 5 minutes of walking distance from the hotel. For your future information, the Outback restaurant also provides room service to our hotel so that you can enjoy your meal in the comfort of your room and, perhaps, not have to wait for a table to become available. Happy journeys and we hope to be able to serve you again soon.

"Great place not sleep"

1
10/03/2018

stopped at the best western ahtanum because of the good reviews on trip advisor. The walls and floors are not sound proof. You can hear everything in the room above you and all the hall noise comes right through the door. Very disappointed with the stay. If sleep is your goal, carry on.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Matthew N. - So sorry to hear that you did not have a restful stay with us because of noise. We do our best to ensure a quiet environment so that all of our guests are not disturbed throughout the day. We do specifically have quiet time hours from 10 PM to 8 AM. However, our front desk attendants are available 24/7 to take care of any noise issues that are being impactful to a pleasant stay if they are notified. I do hope that you will give us another opportunity to serve you on your next visit to Yakima.

"Just what I needed after a long travel day!"

5
09/02/2018

I was exhausted after a long travel day and was totally ready for a cozy, clean, comfortable, quiet night's sleep. I found exactly what I needed at the Best Western Plus Ahtanum Inn in Yakima, Washington.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear foreverkristie, Thank you for your kindness in this review! Please know that we are all delighted that you enjoyed your stay with us so much, and found our property to be warm, inviting, cozy, clean, & comfortable. We are so pleased that you felt so warmly accommodated, and once again, we sure appreciate your kindness in letting us know! DH-Hotel Marketing & Sales Director

"Good breakfast"

4
07/02/2018

Pretty good hotel and staff. Breakfast is second to none for a chain hotel free breakfast. Work out room is small and needs sanitary wipes but they do have fresh towels to use. I would definitely stay here again

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear jasoncU9787YQ, Thanks for your kind words, and thank you for being our guest. Please know that we are honored to have hosted you, & all of us on our staff certainly appreciate your kind words here on the TripAdvisor website! We are pleased that you enjoyed your stay overall, and thank you again for your kindness! DH-Director of Marketing & Sales

"Bring a phone and sweater"

3
30/01/2018

All rooms telephones switched off,apparently for security purposes? Heating unit wasn't working as it was unplugged.Sharp carpet tacks cut feet at bathroom entry.Roving hooded men skulking outside windows smoking at this non-smoking hotel.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear perry2016 - So sorry that you discovered some carpet tacks near the bathroom door but thank you for letting me know. I have informed maintenance about this issue to take care of immediately. We discovered that the phone in your room had the phone line cut and then bundled back up so that it couldn't be directly seen. This most likely was cut by a previous guest but we should have caught that the phone did not work prior to your arrival. My apology for this inconvenience. Our heating units are not typically unplugged by our staff unless we are performing maintenance on the unit. Your guest room was not scheduled for this maintenance prior to your stay. So it is unclear how the unit got unplugged. My hope is that your heat did work satisfactory once this was discovered. The gentlemen smoking outside were members of a crew from Burlington Northern Railway that were also staying with us. Since we are a non-smoking hotel they are certainly allowed to smoke outside as long as they are 25 feet away from an entrance of the hotel. I do hope that you choose to stay with us again and we will have the opportunity to provide you with superb accommodations and excellent service. KQ/GM

"Excellent hotel with a commendable staff"

5
19/01/2018

My family and I stayed at this hotel during our recent visit to Yakima. Very clean, internet was great, breakfast was better than most and their suite was perfect for our family. We were even helped with loading our items by 2 staff members, during our departure. We will continue to stay at this property when in the area.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear jasonbarr7392, It was a tremendous privilege to host you & your wonderful family, Jason! Thank you so much for your incredible kindness & for the definite privilege of hosting you as our guest. We're delighted that you enjoyed our hotel so much, and thank you for the kind words about our breakfast, and hotel staff. We are all super pleased that you guys felt so warmly accommodated during your stay, and we will consider it a privilege to host you guys again the next time you are in our area. Thanks again for blessing us with your incredible kindness & please know that you are truly appreciated! With our kindest regards & respect, DH-Director of Marketing & Sales

"Greatest place to stay in Yakima"

5
10/01/2018

Our family stay at this same Best Western every time we visit Yakima area and are always very satisfies with their services and amenities. You won't be disappointed. If your coming to the Yakima or Selah area make this your overnight destination.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear SteveBurden, My goodness, thank you for your kind words here! All of us on our staff are incredibly grateful for your kindness. Steve, please know that we also have Best Western hotels in our "family" of Best Western hotels in the cities of Zillah, Sunnyside, Prosser, Colfax, and Clarkston, Washington if you ever travel to those areas & need hotel accommodations. Once again, thank you for being our guest, and please know that we look forward to welcoming you back. Thank you for making us your "property of choice" in Yakima. We are honored! DH-Hotel Marketing Director

"Great deal"

5
04/01/2018

Very nice motel with great breakfasts. Very good internet service. Very comfortable clean bed and room with a nice view. Frendly staff. Fitness room with treadmills and dumbells. Extra amenities in the bathroom even include a mini shoe shine pack.

BWPlusAhtanumInn, Director of Marketing & Sales at Best Western Plus Ahtanum Inn, responded to this review
Dear EddieandTracy, Please know that we were very honored to host you as our guest. Thanks for taking the time to let us know that you enjoyed our hotel so much during your stay. We are pleased to hear that you found your guest room so comfortable, experienced great internet service, and also enjoyed our fitness room & our delicious breakfast! Also, thank you for your kind words about our hotel staff. Please know that we all genuinely appreciate your kindness & this feedback. Happy New Year! With our kindest regards, DH-Director of Marketing

"Best place to stay in Yakima, Washington"

5
31/12/2017

We always have and excellent stay. We travel to Washington every 12 days. We drive a Semi Truck from Georgia to Seattle every 12 days. We have been staying at the Best Western Every chance we get for a break from the truck. They have wonderful beds. You get a excellent nights sleep. With no noise and are convienent to the shopping mall. And Outback Steakhouse is in parking lot.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear timothybO892MZ, Wow! Thank you for choosing to stay with us whenever you come to Yakima. It sounds like you have a very steady driving route, and we are so honored to be your "hotel of choice". Thank you again! We are very pleased to hear that you enjoy the location of our hotel property so much. We are very conveniently located to several excellent restaurants, great shopping, and even a great movie theatre! Finally, thank you for letting us know that you always get a good nights sleep, and feel warmly welcomed when you stay. We look forward to your return, and thank you again for your kindness. DH-Director of Marketing & Sales

"What a olace"

5
30/12/2017

Pet friendly and incredibly clean! We stayed during winter but the place was cozy and no drafts. Breakfast was a bit salty but no worse than most other hotels with the serve yourself food. Beds were comfortable.

BWPlusAhtanumInn, Director of Marketing & Sales at Best Western Plus Ahtanum Inn, responded to this review
Dear someyawhoo, Thank you for being our guest! Also, thank you for this kind review. We are all delighted that you enjoyed our hotel so much, and we greatly appreciate your kindness & feedback here. We are very pleased that you felt warmly accommodated during your stay, and we would be honored to welcome you back the next time you travel to the Yakima Valley! Kindly, DH-Director of Marketing & Sales

"Not worth the money"

2
26/12/2017

Stayed here over Christmas, the room smelled musty and toilet didn't work well. Bathroom was to small. Cobwebs in the lamps and room didn't feel real clean. Breakfast wasn't really hot or fresh tasting.

BWPlusAhtanumInn, Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Bluecamel1, Thank you for being our guest & for choosing to stay at our hotel property. On behalf of our entire team, I would like to apologize that we did not meet or exceed your expectations for an exceptional hotel experience. Please forgive us. I would also like to thank you for letting us know about the specific areas of concern that you had while staying with us. We genuinely apologize about these things, but also thank you for providing us with the feedback so that we can have the opportunity to improve. Please know that we greatly value you as our customer, and genuinely apologize if we let you & your family down in any way. Please know that since your stay we have completely investigated your guest room and the specific areas of concern. I have also and discussed your feedback with our front desk staff, and breakfast area staff. Should you have any concern with your room and/or the hotel in general during your next stay at our hotel property or others, please let the front desk staff and/or management know right away so that they can have the opportunity to correct any problems immediately, and/or move you to another guest room. Finally, please know that we wish you & your family our best during this Christmas season & in the coming new year. Once again, thank you for your feedback & we would be honored to have the privilege of hosting you again in the near future. Kindly & with respect, KQ, General Manager

"Awesome Breakfast!! We love Tracy!!"

5
17/12/2017

Wonderful breakfast and great selection! Tracy was so friendly and helpful! They even offered gluten free options which made my mother very happy. We will definitely be staying at this hotel when we visit family in Yakima.

BWPlusAhtanumInn, Director of Marketing & Sales at Best Western Plus Ahtanum Inn, responded to this review
Dear Mike V, We sure appreciate your kindness! Thank you for being our guest, and we are delighted that you enjoyed our hotel property so much. Thank you for your kind comments about Tracy, and we will be sure to share your kind words with her. Thank you again for your kind words about our staff, our breakfast, and our hotel property overall. We will be delighted to welcome you back the next time you & your family travel to the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"happy place / happy employees"

4
07/12/2017

great staff / happy staff. the breakfast is the best we ever had , the breakfast service was also the best we have ever had a .we found out the ladys name that took care of all our needs at breakfast is named Tracy - great person !! we also enjoyed the cookies in the afternoon but were shocked to have chili a first .

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hello dannyo860! Wow, thank you for your kind words! We are delighted that you enjoyed our property so much, and we certainly appreciate your kindness in letting us know. Thank you for your kind words about our breakfast, and about Tracy. She truly is wonderful at her job, and I will be sure to pass along your kind comments to her. Once again, thanks for staying with us, and thank you for this kind review. DH-Hotel Marketing Director

"Place to stay in Yakima, Union Gap WA"

5
06/12/2017

Hotel is plain on the outside but it will surprise you on the inside. Inside is very nice, rooms are very nice, staff is very helpful and friendly. Breakfast is hot and lots of choices. We will stay here whenever we are in the area.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear christinevM1840NE, Thank you very much for your kindness. We appreciate your feedback very much, and delighted that you enjoyed your stay with us. It will be wonderful to welcome you back the next time you are in the area! Thank you again, DH-Hotel Marketing Director

"Awesome location!"

5
01/12/2017

This hotel is conveniently located next to the Valley mall and numerous restaurants. The rooms are clean and spacious, and the staff exemplifies gracious hospitality. The breakfast is fantastic! I will definitely be saying here again next time I am in the area!!!

BWPlusAhtanumInn, Director of Marketing & Sales at Best Western Plus Ahtanum Inn, responded to this review
Dear justindR920OD, Thank you so much for your tremendous kindness! We are so pleased to hear that you enjoy our accommodations, location, amenities, and staff so much! Thank you for letting us know, and thank you for being our very valued guest. Please know that we will be honored to welcome you back the next time that your travels bring you back to the Yakima Valley. Once again, thank you for your kindness & please know that our entire staff truly appreciated your review! DH-Hotel Marketing & Sales Director

"Pleasant and easy stop in Yakima."

4
29/11/2017

Nice, large and convenient, this was a pleasant stop in Yakima on our way to Leavenworth. We've been impressed with BW's overall rebranding during the past few years and this was no exception. The interior, particularly the woodwork and vintage photographs, has an appearance of quality that harkens back to an earlier time. We were especially impressed by the friendliness and professionalism of the staff. We stayed Thanksgiving night on our way to Leavenworth. The quality of service on holidays can sometimes be compromised, but this was not the case at all. Everyone we encountered was helpful and pleasant. Breakfast was delicious...including the festive addition of pumpkin pie and whipped cream!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear PeriwinkleFoolery, We are so delighted that you had such a pleasant stay with us. Thank you for this incredibly kind review, and for choosing to stay with us! Thank you for letting us know that you enjoyed our recent remodeling, and you felt warmly accommodated overall. Also, thank you for your kind words about our hotel staff. They truly are a special group of people, and everybody truly appreciated your kind words. We look forward to welcoming you back the next time that your travels bring you back to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Yakima Best Western"

5
28/11/2017

This was an acceptable hotel and I really enjoyed the décor. It was a bit older but it was very nicely maintained. I will definitely keep this Best Western at the top of my list when I travel to Yakima again.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear robertmR7023OW, Thank you very much for being our guest, and for your tremendously kind words. We will be honored to welcome you back the next time that your travels bring you back to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Surprised"

4
27/11/2017

Nice Place for the value. I was surprised by the friendly staff and the room size. The location to shopping is good and services were great. i would and will stay at this place again. I had a baby and a 5 year old and the room was plenty big.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear ronmE6296FW, Thank you very much for your kind words. Please know that we were honored to host you as our guest, and delighted that you enjoyed our staff & accommodations so much. Once again, thanks for your kindness! DH-Hotel Marketing Director

"Not team friendly"

2
07/11/2017

Rooms were clean and tidy but when team talked in lobby the front desk staff were rude. When asked to open the eating area so as to move away from the front desk we were refused even though the girls were not at all out of line sitting in the lobby.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear joannabA7855IG, Thank you for the comments regarding the cleanliness and presentation of our guest rooms. Our housekeeping staff works very hard to make our rooms as care free as possible for our guest stays. I will pass on your compliment. Regarding the young ladies in our lobby, there are rare times when my staff at the front desk will ask for volume to be decreased. We certainly do want our guests to enjoy all aspects of our hotel but we do need to monitor activities and ask for cooperation when hotel operations are impacted for other guests. Numerous requests for this cooperation were asked of these young ladies but there was no compliance. Unfortunately, we do not open our breakfast area outside of our regular breakfast hours since we cannot assure proper cleaning of the area before the next morning's breakfast. Additionally, this group of ladies were also very loud in our hallways later in the evening hours and we did receive complaints from guests in other rooms. Again, there were numerous requests in asking for their cooperation and consideration in quieting down. Eventually, they did comply but it was only after staff became more stern in their request. We do host numerous teams for numerous events throughout the year and it is important that all of our guests enjoy their stay. We step in to respectfully ask for cooperation when we determine that proper consideration is not being given to others. Mr. Kelly Qunell General Manager Best Western Plus Ahtanum Inn 2408 Rudkin Road Yakima, WA 98903 (509) 248-9700 Ext. 166

"Awesomeness in Union Gap"

5
29/10/2017

Friendly, great value, clean and convenient area. Everyone at this hotel was awesome!! Employees went above and beyond the necessary. Breakfasts were yummy! Would highly recommend this hotel and location.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear williamgE2624WA, Thank you for this very kind review. Your review is AWESOME, and very genuinely appreciated! Our entire staff was very touched by your kindness, and we are delighted that you enjoyed your stay with us so much. We've spent a lot of time upgrading our property overall, (including our breakfast area) and we are super pleased to hear that you enjoyed everything so much. Once again, thank you for your tremendous kindness! DH-Hotel Marketing Director

"Another Great Stay"

5
25/10/2017

I had another great experience staying at the Best Western Pus Ahtanum Inn! The staff always greets me with a smile and is helpful with any of my needs. They now offer room service from the Outback Steak House located nearby. I do not use this service but it could be very beneficial to young couples with small children or guests who just don't want to leave their room.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Thank you again for your kindness, Gonzo1790! We sure appreciate the privilege of hosting you as our guest, and thank you for noticing our new restaurant delivery services! Once again, thanks for everything & we look forward to your return! Kindly, DH-Hotel Marketing Director

"A noisy place to sleep"

4
24/10/2017

The hotel has been remodeled from an older one. The walls and ceiling are very thin and the noise from other guests is loud. The beds are getting old and not as comfortable as some places. The location is good for the wine country.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Paul E, Thanks for staying with us recently, and thank you for your feedback! We certainly apologize that you experienced a noise problem while staying at our hotel property. Should that occur in the future, please notify our front desk staff and/or management right away so we can have the opportunity to assist with the situation. Once again, thank you for being our guest, and please know that we would be honored to welcome you back the next time that your travels bring you back to the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Great staff, clean rooms"

5
21/10/2017

This place is very clean and has the best staff. We enjoyed the morning brunch. Our two dogs were very happy with their stay, too, and when greeted professionally and quickly by check-in staff, they each got a big doggie biscuit! They have a beautiful outside pool and an exercise room. Every single staff person we interacted with cared about our experience and were proud of their hotel. They all looked professional, too

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear B8753TLsusans, We are so delighted that you enjoyed your stay so much! Thank you for letting us know, and please know that we were very honored to host you. We are very pleased to hear that you felt so warmly welcomed, your dogs were warmly treated, and you enjoyed our hotel staff so much. Thanks again for letting us know, and our entire staff truly appreciated your kind comments! Once again, thank you & we look forward to welcoming you back! With our kindest regards, DH-Hotel Marketing Director

"Do not stay here"

1
20/10/2017

Arrived with a clearly marked 'Prepaid' voucher from American Express travel. A young man and an older woman were at the desk and were completely stunned with my voucher. The young man then stated that my credit card was declined, he gave me a credit card# I had never heard of. I stated that there is no cc# as this is prepaid. They were totally unhelpful and insisted that I pay again. At this point another gal intervened sensed my frustration, made some calls and by the next morning the voucher was accepted and we were good to go. What a nightmare, three trips to the front desk with the completely incompetent older woman and young man, Alfonso? The pool advertised was not open and the hot tub is non existent, the breakfast was terrible. We had a suite,the room was great.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear lindanicholson - I certainly do understand your frustration since you had a voucher marked as prepaid from American Express travel. In talking with my Reservations Manager who attempted to assist you at your arrival, there was a problem in how your reservation came into our property management system. Thus, there was no guarantee of payment on your room until this could be rectified the next morning with American Express. Even though we had no guarantee of payment until this was resolved the following day, your room was made available to you for the night. Please understand that this is not our normal policy. All rooms must show a guarantee of payment before a guest is allowed to be checked in. So an exception was made here in hopes of the payment issue to be resolved. I am sorry that our outdoor pool was closed at the time of your stay. Our website does state that our outdoor pool is "seasonal". Those seasonal dates are May 1st through Sept. 30th. We do have a hot tub at our property and it is not listed as an amenity on our website. I am truly sorry that you found our breakfast "terrible". This area of our hotel has consistently received excellent reviews from the majority of our guests to place us in the top 20% of all Best Westerns in North America. Sincerely, KQ/General Manager

"Excellent accommodation"

5
19/10/2017

Our two night stay at this hotel was an excellent experience. The room and the overall property were very clean, the staff were very helpful and very welcoming. Plus the location is perfect - close to shopping, restaurants, golfing, etc...

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear J2419DOgordonm, Thank you very much for your kind words! We are delighted that you enjoyed your stay so much, and genuinely appreciate your kindness. Please know that we look forward to your return! Once again, thank you-DH-Hotel Marketing Director

"One Night at the Ahtanum Inn"

5
17/10/2017

My sister and I booked a room at the Best Western Ahtanum Inn as I've stayed at the Best Western in Everett and the Best Western in Liberty Lake in the past three years and had very good experiences and the Best Western Plus Ahtanum Inn is no exception. I was impressed with the friendly staff, clean inviting rooms, and the delicious breakfast that's included.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear wendysP4678EN, My goodness...., thank you for your kind words! We certainly appreciate your kind words about the Best Western hotels that you have stayed in around the state, and also about our property, the Best Western Plus Ahtanum Inn, in Yakima. Just so you know, Wendy, we also have 5 other Best Western properties in our ownership group/family of hotels. They are in the Cities of Zillah (brand new!), Sunnyside, Prosser, Colfax, and Clarkston Washington. If you ever need any information about those hotels, please give us a call and ask for the sales department. Once again, we are delighted that you & your sister had such a nice stay, and thank you for letting us know! With our kindest regards & respect, DH-Hotel Marketing Director

"Awesome"

5
15/10/2017

Everything met my expectations, it was clean, pet friendly, in a great location and I really enjoyed my stay and would defiantly stay and recommend to everyone it was very enjoyable. The value was good for me due to a discount I would probably not want to pay that much if I had paid full price but the cleaning people and staff were top of things. I was very pleased.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear M970VRrichardr, We are absolutely delighted that you enjoyed our property so much! Thank you for your tremendous kindness, and for taking the time to give us these positive comments. We are very grateful for your kind words about our housekeeping staff. They work hard everyday, and our entire staff truly appreciates your kind comments. Please know that we hope to have the privilege of welcoming you back again the next time that your travels bring you back to the Yakima Valley. Thanks again for your kindness, DH-Hotel Marketing Director

"Genuine Hospitality"

5
11/10/2017

We stayed here with a large group in town for a youth softball tournament. We do several travel tournaments each year and reserve blocks of rooms so the entire team and families can stay at the same location. It isn't unusual to feel as though the staff at the hotels we stay are 'tolerate' our team - a group of 12 year old girls- no matter how well behaved - seems to put many on edge. This Best Western, however, made us feel welcomed and happy to have us. The manager at the front desk was so super friendly - and in just the two days that we were there, she had come to recognize most of our group and greeted us warmly when she saw us. This is a nice place, slightly older facility but very well maintained. Clean. Great location. Great value for the price. But their greatest asset, above and beyond all, is their warm, genuine hospitality.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear R B, Thank you so much for this extremely kind & gracious review. We are incredibly grateful for your very kind comments. Once again, on behalf of our entire staff.....thank you. We are so delighted that you & the team enjoyed our property so much, and noticed our hospitality. Our guests are very special to us, and we are so thankful for your kindness, kind words about our staff, and also for the privilege of hosting you and your team. With our kindest regards, DH-Hotel Marketing Director

"Overall stay for the money"

5
09/10/2017

The best western plus Ahtanum inn did an excellent job in serving my needs. It was clean and comfortable. The breakfast was very complete and well displayed. The staff was friendly and helpful. I felt that the cost was very good for the service I received. I would highly recommend this inn to anyone who asked.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear donbT6810HF, Wow! Thank you so much for this very kind feedback. We are delighted that you enjoyed your stay so much, and very grateful for your kind comments! Our entire staff appreciated your review here very much, and please know that we look forward to your return! Once again, thank you for your kindness! With our kindest regards & respect, DH-Hotel Marketing Director

"Standard fare"

3
08/10/2017

This Best Western is large and in pretty good shape although getting a bit tired. The rooms are nice but aren't upscale by any means. Tough to find a King bed anywhere. The breakfast area is very large and nicely appointed. The breakfast however was meh. Scrambled eggs, sausage, gravy, potatoes, everything you could want almost... except something healthy. Would have been nice to have some plain yogurt and chopped fruit or berries. Front desk staff was busy when I was trying to change my stay length and I stood there for at least ten minutes while one clerk booked a room for someone, the other answered the phone when clearly I had been standing there long before the phone rang. Not too cool.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear RFA2249, Thank you for staying with us & for being our very valued guest. We greatly appreciate your feedback, and certainly apologize that you had to wait a while to visit with the front desk about changing your length of stay. Please forgive us for that. We also apologize that you could not find what you were looking for at breakfast. We do offer yogurt & a wide variety of breakfast options, but we genuinely apologize that you did not find what you were looking for. We are constantly working on, changing up, & expanding upon our breakfast offerings, so hopefully we will have what you enjoy on your next stay. Once again, thank you for your feedback, and thank you for being our very valuable guest. We are very grateful that you stayed with us & look forward to hosting you again in the future! With our kindest regards, DH-Hotel Marketing Director

"Good Choice For The Night"

4
08/10/2017

We stayed here on our way to the North Cascades. Though we had to ask for another room on account of the first on smelling from a smoker, the hotel was accommodating and nice. Actually, the second room I was given fit the preferences I had asked for when making the reservation - the first room didn't. Maybe they really don't read what you asked for in a room ? Anyway, great stay, warm cookies. (This is getting to be quite the thing at a lot places but, this hotel also had hot chili - who'd a thought !!) Good hotel - Outback out front.

"Our favorite Hotel"

5
04/10/2017

We have stayed at the hotel many times over many years and have watched it improve each year. The staff is more friendly and helpful, the cleanliness and condition of the hotel has continued to get better in the past few years. The breakfast rooms have improved also. The decor has improved also. It is not difficult to understand why this hotel is our favorite.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Richard F, Thank you so much for your kind words here! Please know that we are very grateful. We are so delighted that you have noticed our property improvements over the years, and once again please know that we are very touched by your kind review here on the TripAdvisor website. We really have worked hard over the past several years to make our property as nice as possible for our valued guests. Thank you for noticing, and thank you for continuing to choose to stay with us whenever you are in the area! With our kindest regards & respect, DH-Hotel Marketing Director

"Just Average"

3
02/10/2017

Had to wait almost 45 minutes to check in because they said my room was not ready when I arrived although multiple others were able to check in while I was waiting. Had to call the front desk about the Television as it would not come on. The door to my room was very hard to open and close and any time someone walked by my room in the hallway, I could hear there conversations.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear 648lynettew, Thank you for staying with us recently & for giving us this feedback here on the TripAdvisor website. We were pleased to be able to have the privilege of hosting you as our guest. 648lynettew, we certainly apologize that you did not have an exceptional stay with us overall. We regret that you had to wait to get checked into our hotel property, and apologize for any inconvenience that this caused you. Please forgive us. Other guest rooms were most likely already cleaned which allowed other arriving guests to check in more quickly. Regarding your television, we were not aware of any technical problems with our provider that day. Hopefully, our front desk staff was able to assist you with the television issue. Also, please know that we will certainly check into the issue with your guest room door. Finally, should you ever experience noise problems in your guest room in the future at our hotel property or during any hotel stay, please notify the front desk right away so that they can have the opportunity to assist with the situation. Once again, thank you for your feedback & for being our valuable guest! With our kindest regards & respect, DH-Hotel Marketing Director

"Great service, comfortable rooms, decent breakfast"

4
26/09/2017

The staff are friendly, efficient and helpful. Breakfast was good, the beds are comfortable, the pool is small but lovely (seasonal only, we were lucky to be here the last few days it's open until next spring!) The exercise room is small but well-equipped. The suites are roomy - the regular rooms are comfortable but the bathrooms are tiny! It's just off I-82, convenient but noisy. Overall a good place to stay.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear by VJ R, Thank you very much for staying with us! Thank you also for taking the time to give us this very kind review here on the TripAdvisor website. We are very pleased to hear that you enjoyed our hotel overall, and delighted that you felt warmly welcomed by our staff & during your stay overall. Once again, thank you! We look forward to your return. With our kindest regards, DH-Hotel Marketing Director

"Thank you"

5
25/09/2017

It was so comforting to have everyone in our group (11) happy with our overall experience. We were all treated so kindly and felt welcomed. The breakfast is the best we have come across. Thank you to all the staff. We sure wish there were more of you in our travels locations.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hello, 434trudys! Wow! Thank you so much for your kindness. We are delighted that you & your group were so pleased with our service & accommodations. 434trudys, thank you for letting us know that you enjoyed our breakfast so much! We really have worked hard in that area over the past several years, and it is really wonderful to hear that you & your group enjoyed it so much. Please also know that we have 5 other Best Western hotels in our "hotel ownership group/family" :-) They are in the Cities of Zillah, Sunnyside, Prosser, Colfax, and Clarkston, Washington. Please let us know if you would like any assistance with providing accommodations in any of those areas. You can also go to "bestwestern.com" to search for other Best Western hotel properties around the world. Once again, thank you for your kindness! DH-Director of Marketing & Sales

"A welcome respite on a long journey!"

5
25/09/2017

This Best Western is an excellent hotel. Friendly, accommodating, with all the amenities you could possibly want ... even a guest laundry facility. The staff went out of their way to make feel welcome, and the complimentary breakfast was the best we've ever had in a hotel.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear elizabethnoyes, We are so pleased to hear that you enjoyed our hotel so much! Thank you for taking the time to let us know. We are also pleased that you felt so warmly welcomed, and thank you for your wonderful comments about our breakfast! We are very proud of that part of our hotel, and we certainly appreciate your kind comments. Please know that we look forward to welcoming you back the next time that your travels bring you back to the beautiful Yakima Valley. Kindly, DH-Hotel Marketing Director

"Friendly, Helpful Staff"

5
25/09/2017

The staff at the Best Western in Yakima were exceptionally friendly and accommodating. I was especially thrilled at the quantity and quality of gluten-free breakfast options available upon request. Everyone, from the front-desk staff, to the cleaning staff were very kind and helpful. I will definitely stay at the Best Western in Yakima the next time that I am in the area.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear 153pamf, Thank you for your kindness here in this review. Our entire staff truly appreciates it! We are delighted that you enjoyed our property overall, and very pleased to hear that our breakfast options met your needs & that you enjoyed it so much. Once again, thank you for your kind comments about our hotel overall, and our hotel staff. We are very touched by your kindness. With our kindest regards & respect, DH-Hotel Marketing Director

"Great place for weary travelers"

5
22/09/2017

Great place for weary travelers greeted with smile warm words and chili in the lobby that made for easy adequate dinner. Nice bed and room. Variety at breakfast and cheerful manager checking on folks. A little south of town with easy access and parking.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear jadfriend, Simply said, thank you VERY much for your tremendous kindness here. Our entire staff is very touched by your kind words, and please know that we would consider it a privilege to welcome you back again in the near future. We are very pleased to hear that you enjoyed our staff & accommodations so much, and thank you again for letting us know. DH-Hotel Marketing Director

"A+ Customer Service"

4
19/09/2017

Our last night in a hotel after a long day and long motorcycle trip. Chose this hotel due to proximity to several eateries. Check-in was quick and easy. Staff were very friendly and helpful answering questions about local area. Room was decent size and well appointed, but for several other reasons we found it unsatisfactory. We discussed this with front desk and were offered a couple options to make the situation right. We accepted another room (upgraded) but given the late night and early morning departure were unable to really enjoy it. Explained to staff at check-out what had happened and they once again apologized for the situation. Was contacted later that day by the hotel manager to again apologize for the inconvenience. These situations happen if you stay in enough hotels. Its the final outcome that ultimately determines whether or not it becomes a negative or a positive. This was a positive experience despite the room situation. Staff and management were very professional in how they handled the situation. Great Customer Service. I would not hesitate to return to this hotel.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Walt182, Thank you so much for your very thoughtful review. Thank you for relaying to the front desk your concerns, and we are pleased that you expressed them to us. We're also pleased that you were able to get into an upgraded room, & sorry to hear that you were not able to truly enjoy it with the time frame. Thank you also for your kind words about our hotel staff & customer service. Please know that we are grateful. Thank you for being our guest, and please know that we would be absolutely honored to welcome you back again the next time your travels bring you back to the Yakima Valley! Once again, thank you for your kindness & understanding. With our kindest regards, DH-Hotel Marketing Director

"Don't judge a book by it's cover!"

4
19/09/2017

We arrived from Mt Ranier NP around 5.30 & thought the property, location & area in general didn't look that great initially. However the property is deceptive. Our room on the second floor overlooked the pool & outdoor barbecue area, which was a pleasant surprise. The check in guy was very nice & we were offered donuts & the coffee is readily available 24/7. The room was a reasonable size but the bathroom was tiny, although it did have countertop space for bags etc. A/c was fairly noisy but bearable. There was a fridge & microwave. It was a quiet location to sleep. The public areas were very nice & there were great choices at breakfast. Open wi-fi was stable. It is right next door to the Outback Steakhouse & the mall. No complaints.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Pearl65, Thank you for choosing to stay with us! Thank you also for taking the time to give us this feedback about our hotel, and also your very kind comments! We are delighted to hear that you enjoyed our hotel overall, and our special "oasis" pool & courtyard area. That really is a special part of our hotel property, that is not visible from the exterior. We are also pleased to hear that you enjoyed our breakfast & our proximity to restaurants, shopping, etc. Finally, we certainly apologize if you felt uncomfortable at all with the size of our bathrooms. Our hotel management has been looking into different door options, etc., and please know that it is being discussed. Thanks again for staying with us! Kindly, DH-Hotel Marketing Director

"Just a place to sleep"

3
18/09/2017

Room was big and clean, nice interior courtyard with pool. Staff was friendly and the breakfast was good. Pet are allowed, but no real place for them to do their business. Surrounding area not all that nice, next to truck stop and behind an Outback steak house. If you need a place to crash after a long drive this place works just fine

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Geoff S, Thanks very much for staying with us recently! Thank you also for your kind comments about our hotel property here on the TripAdvisor website. Geoff, for future reference, please know that we do indeed have a couple of "designated" pet areas, along with pet "stations" & bags, etc. They are along the grass area along the south side of our hotel, and also on the northern end of our property. We are very sorry that you were not made aware of these areas during your stay. Once again, thank you for your kindness, and thank you for being our valuable guest! With our kindest regards & respect, DH-Hotel Marketing Director

"Weekend garage sale getaway "

5
17/09/2017

Every year five of us that worked together visit The Yakima area to get sunshine and visit garage sales. This was another productive year of wonderful sales. Staying at the Hotel was perfect and this year marks the tenth year. Even though a state high school volleyball tournament was in progress and many teams were at the Hotel, it was quiet and comforting. It is located close to a mall with great shopping and good restaurants. The only downfall is how do we get all of our newfound goodies into our car to take home.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Janet S, Thank you for staying with us over these past 10 years! Wow, we certainly appreciate it. Thank you also for your kind words about our hotel overall, and we are so delighted that you & your friends enjoy staying with us so much. Once again, thank you for your tremendous kindness, and please know that we would be honored to welcome you back for year #11 next year! With our kindest regards & respect, DH-Hotel Marketing Director

"Convince of location for Union Gap (Yakima)"

3
15/09/2017

Close to the mall and restaurants as well as work. The two story hotel has cramped bathrooms but family friendly. A wonderful courtyard and outside pool. It is behind the Outback Steakhouse and had plenty of parking.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear George109276, Thank you so much for your very kind words here on the TripAdvisor website. We are delighted that you chose to stay with us when you have been in town for work. Please know that we would be honored to welcome you back at any time! We are very pleased that you enjoyed our hotel overall, and found our location great for shopping, etc. Thank you also for letting us know that you enjoyed our pool & courtyard area! That truly is a very special part of our hotel property. Finally, we apologize if you felt cramped in your guestroom bathroom. Our management group has been looking into other bathroom door options, etc., and it is being researched. Once again, thanks for your kindness! DH-Hotel Marketing Director

"Always the best place to stay in Union Gap/Yakima!"

5
11/09/2017

Clean. Great staff. Great location off the highway and next to shopping center! Really nice place to stay. Can't say enough good things about this hotel. The staff make you feel welcomed and go out of their way to help you. Great breakfast! Great stay.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear robertmc986, Thank you very much for your kindness! We are delighted that you enjoyed our hotel so much, and thank you for letting us know. Thank you also for your kind words about our hotel location, our delicious breakfast, and certainly our staff. We are all very grateful for your kind words. Please know that we would be honored to welcome you back again in the near future! With our kindest regards & respect, DH-Hotel Marketing Director

"Coming to Yakima, I won't stay anywhere else. "

5
09/09/2017

I can't believe how wonderful this Best Western is. The staff has been incredibly gracious. Gigi and Tracy both made me feel like family. The decor of the hotel is great-- no boring watercolor paintings as most hotels have. This place has cool historic photos of the area. I actually stopped to look at and appreciate them. Also, this place has a GREAT breakfast buffet. My husband was in heaven! I'm 100% satisfied with this hotel, and I'm a tough critic :)

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
Dear amandalynndebord, Wow! We sure are glad that you & your husband enjoyed our hotel so much. Thanks for your very kind words, and thank you for taking the time to let us know! We certainly are delighted to hear that you enjoyed the artwork at our property so much, and also our delicious breakfast. Finally, thank you for your kind words about staff! They truly are a special group of people, and they were very touched by your kind words. Please know that we look forward to welcoming you back! With our kindest regards, DH-Hotel Marketing Director

"#1 Hotel in Yakima!"

5
08/09/2017

Amazing staff, great rooms with comfy beds, amazing hot breakfast & a working elevator!!! Nearby shopping & restaurants are a bonus!! Close to the freeway also. I'll stay here every time I'm in Yakima or close by.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Bethe F, Thanks for calling us the #1 hotel in Yakima! Our entire staff genuinely appreciates your very kind words here on the TripAdvisor website! We are all so delighted that you enjoyed our hotel so much, and also our proximity to some great shopping & restaurants. Finally, thanks for letting us know you enjoyed our elevator, and found our guest rooms comfortable & accommodating. We look forward to your return! DH-Hotel Marketing Director

"Our choice for Yakima"

4
06/09/2017

Everything was good, ran out of sausage and the bed could have been softer, but the price and location for the amenities is really good. Had a nice pool and wonderful staff.We met a lot of nice people that were traveling through. Good location for wine country.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Susan C, Thank you very much for staying with us recently! Thank you also for your very kind comments here on the TripAdvisor website. Please know that we sure appreciate it! We are delighted to hear that you enjoyed our hotel overall, and that you enjoyed our staff & had a nice time overall at our hotel & in Yakima. Once again, thank you for your kindness, and thank you for the honor of hosting you as our guest. DH-Hotel Marketing Director

"One of the Best"

5
05/09/2017

Very clean nice rooms. The staff was very friendly. And a big shout out too DeAnna at the front desk she made our stay here the best. We had a mix up in our reservation on-line and she corrected right away with a big smile. The people at this hotel take pride in what they do and it shows when you walk in the front doors and the surrounding court yard and pool.

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
Dear Troy, Wow! Thank you so much for your kind words about our hotel, DeAnna, and our hotel staff overall. Please know that we certainly appreciate it! We're delighted that you had such a pleasant stay at our property, and that you enjoyed your experience overall. Thanks again for staying with us, and we would be honored to welcome you back again in the future! DH-Hotel Marketing Director

"Family friendly"

5
04/09/2017

We stay here two times a year and one is a holiday. Always good service and helpful. Never have had any issues here in the last 8 yrs. Pool is always clean and family friendly atmosphere. We will be back next year.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Krussell001, Thank you for your tremendous kindness! Thank you also for staying with us faithfully over this past 8 years! We understand that there are a lot of hotel choices, but we certainly appreciate your loyalty to our hotel property, and we also certainly appreciate and value your tremendous kindness. We look forward to your next stay with us! Kindly-DH-Hotel Marketing Director

"motorcycle friendly"

5
04/09/2017

this hotel very motorcycle friendly. allowed parking in well lit area immediately in front of the lobby. staff very friendly and helpful. i was new to the rewards program and they explained it all very well.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear 575dwainw, We are so pleased to hear that you enjoyed our hotel so much! Thank you for taking the time to let us know. Since you enjoy riding your motorcycle, please consider visiting one of our "sister" Best Western hotel properties in the Cities of Zillah, Sunnyside, Prosser, Colfax, & Clarkston. Zillah, Sunnyside & Prosser are in the heart of Washington's Wine Country, and our hotels in Colfax & Clarkston are near beautiful wheat/farming areas of the Palouse. Once again, thanks for staying with us & for letting us know that you enjoyed our hotel so much. Please know that we appreciate your kindness! DH-Hotel Marketing Director

"Great stay"

5
04/09/2017

My daughter had lost a very sentimental bracelet that her dad made her. We lost it at pool area we searched and searched for 2 days with no luck. at check out time we had left missing signs hanging at front office and pool area with contact info. Someone had turned it in to front office and they sent it to us right away!!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear jessicabY9781EY, We are all so happy to hear that your daughter's special bracelet was found, and it was sent to you right away! Thank you very much for staying with us, and please know that we would be extremely honored to welcome you & your family back to our hotel the next time that you are in our area. With our kindest regards & respect, DH-Hotel Marketing Director

"Business TRAVEL"

4
29/08/2017

The hotel is very well maintained and staff was very polite and professional. I would recommend the hotel with the exception of the pillows bring your pillow. Hotel pillows are not the kindest on the neck and back.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear B2872XDginah, Thank you very much for being our guest recently! Also, thank you for this very kind review here on the TripAdvisor website. Please know that we certainly appreciate your kindness, and we look forward to your next stay with us! DH-Hotel Marketing Director

"A KIND PLACE TO BE"

5
29/08/2017

People go out of there way for us and others there. People are smiling and staff love working there. Everything is always clean and there is plenty of Parking. We come here to buy fresh produce to take home and stay over night here as the owner of this Best Western is on top of things and makes sure all is as it should be.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Z8701IBcharlesb, Thank you for coming back! We're delighted that you were able to make it over to Yakima again to get the fresh produce. CB, sorry that our paths did not cross this time, but thank you again for your kindness & graciousness. It is an honor to know you guys! With our kindest regards & respect, DH-Hotel Marketing Director

"The Worst Customer Service ever"

1
28/08/2017

My wife and daughter stayed here with our Pet for my daughter's medical school event. The customer service was rude to start with and she was forced to sign an agreement that she cannot leave the pet in the Room, and if the dog barks, will be handed over to animal control, versus calling my wife. We do travel and stay at many Hotels with our dog and this is the first time ever some one say this adn they call themselves Pet friendly. I wasn't there else would have immediately walked out found another better Hotel. My wife had no options other than to stay here and hated every minute of her stay. First thing she had to do was to foind a Pet boarding place. We are glad she found a good one. I wouldn't recommend to stay in this Hotel unless you have no other choices.

BWPlusAhtanumInn, General Manager at Best Western Plus Ahtanum Inn, responded to this review
Dear Ram P, Thank you for allowing us to host your wife & daughter while they were in town recently for her medical school event. While we are a dog friendly property in specific rooms of our hotel, we do need to have rules regarding our furry guests in order to not impede upon our other hotel guests. All guests with dogs are asked to read & sign our pet policy upon their arrival to our hotel. This way our pet policy can be clarified if there are any specific questions and it can help to make their stay a pleasant one. We do not force anyone to sign the policy but it is potentially a condition of staying at our property if the guest decides not to sign it, thus stating that they are in disagreement & do not intend to follow the pet rules of the hotel property. If dogs are left in a guest room unattended and they start barking, they can certainly be a potential disruption to other guests in surrounding rooms. If this does occur, we certainly make every attempt to reach the owner of the dog in order to get the situation under control. However, this can be a significant disruption to our other guests until the pet owner can return to the hotel. If the owner cannot be reached after numerous attempts, our only recourse at that final point would be to call the animal control services. Please know that we have never had to resort to actually calling animal control, but we do want to let our guests know about our policies, and that this potential does exist in extreme situations. Once again, thanks for being our guest, and if you have any additional potential questions for me, please give me a call (Kelly) at (509) 248-9700 & ask for me at the front desk. With our kindest regards & respect, Mr. Kelly Q., Property GM.

"Repeat visit, property continues to improve"

4
24/08/2017

The exterior of the property does not do justice to the place. Crown moldings, variegated room ceiling textures and pleasing historical prints make this place a pleasure to visit. Front desk staff is much friendlier and better trained than on my previous visits. Breakfast quality is superior to other Best Western and other major flag competitors. This is so very close to a 5 rating for me. The hotel cannot escape its location immediately south of a major eighteen wheeler truck stop. Nothing unpleasant in the least. Noise does not seem to be a factor. I recommend this place without hesitation,.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear wr11, WOW! Thank you so much for your very kind comments. We are delighted that you enjoyed our property so much, and we are deeply touched by your tremendous kindness. We also appreciate you noticing & commenting upon our improvements! We have worked very hard in many areas of our property over the past several years. Finally, thank you also for your very kind & gracious comments about our hotel staff. Everybody sure appreciates your kind comments! We look forward to hosting you again in the near future! With our kindest regards & respect, DH-Hotel Marketing Director.

"Pet Restrictions"

3
21/08/2017

This year, 2017, they changed their pet rules. Pets are not allowed in the court yard where all the grass is and they can't be in a pool side room. Only place to walk with pets is outside the complex on the cement or next door at the truck stop that has a small fence pet area.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear tterrace2016, Thank you so much for staying with us! It sounds like you have stayed at our property in the past, and we certainly appreciate the honor of hosting you. We apologize if there has ever been any misunderstanding about our designated pet areas, but this has always been the rule at our hotel property. The inner courtyard (pool area) has never been an official designated pet area here at our property. However, in addition to the pet areas that you highlighted above, our primary pet area is actually along the south side of our hotel property. There is a long strip of grass that runs parallel to Rainier Place road on the south side of our building that has several designated pet stations, and a great strip of grass to walk your pet. Once again, thank you for being our guest, and please know that we would be honored to welcome you back on your next trip to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Looks can be deceiving"

4
18/08/2017

From the outside this Best Western looks like it's an older hotel and not very accommodating. But inside this hotel is very clean with some of the most respectful staff. I really enjoyed the breakfast because it was one less expense and unlike some places the food kept coming, they never ran out. I especially like the waffles.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear camlino, Thanks so much for your kind words. Please know that we were very honored to host you as our guest. Thank you for your kind words about our staff, and we are delighted that you enjoyed our breakfast so much! We really think that our staff and our breakfast are terrific too! Once again, thank you. DH-Hotel Marketing Director

"Nice hotel"

5
17/08/2017

Room air conditioning was a bit cold and could not be regulated to our comfort level, but we pulled up the covers in bed and slept comfortably. The breakfast was wonderful. We enjoyed our one night stay in Yakima and even considered looking for property to relocate to the area. The Columbia River and the Yakima River are beautiful and we look forward to returning.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Greetings, Robert M, Thank you very much for being our guest, and for your very kind words about our hotel property, and our area. We are delighted that you enjoyed our breakfast! We have spent a lot of time in that area of our hotel, and we are so pleased to hear that you enjoyed it so much. Also, it's nice to hear that you enjoyed the scenery in the beautiful Yakima Valley, and we do hope that you return soon, Robert. With our kindest respect & regards, DH-Hotel Marketing Director

"Nice Stay"

4
16/08/2017

Nice and quiet stay. Good rate, spacious room, good breakfast and easy on/off freeway. A shopping mall is very close by and you can pick up anything you need without having to drive too far. A large variety of restaurants nearby.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear concody, Thanks for this very kind review! Please know that we greatly appreciate it, and we are absolutely delighted that you enjoyed our hotel property so much. Please also know that we would certainly be honored to host you again the next time that your travels bring you back to the Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"nice area"

5
14/08/2017

We stayed in the queen suite. Lots of room, pool side, great beds, large fridge. Our only problem was no fault of the hotel but the people above us had VERY heavy feet and allowed their children to run nonstop, and throw things over the balcony. Otherwise, a very nice stay. Close to shopping and dining as well

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Lori, Thank you very much for your kindness. We are so pleased to hear that you enjoyed our hotel overall, and thank you very much for letting us know. We certainly do apologize for any noise that you experienced during your stay. Should that ever occur at our property or whenever you travel again in the future, please don't hesitate to notify the front desk staff and/or management right away so that they can try to remedy the problem. Once again, thanks for everything, Lori! DH-Hotel Marketing Director

"Good Stay"

4
11/08/2017

Nice stay for a week end away! Good value, great breakfast. nice professional staff. Would stay again. Cheaper rooms would be more accomadating for longer stay. Pool area nice and pool clean. Rooms clean and beds comfy

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear P221XTkimberlym, Thanks very much for these kind comments! Thank you also for being our guest. We are delighted that you enjoyed our hotel property overall, and please know that we would be honored to welcome you back! With our kindest regards & respect, DH-Hotel Marketing Director

"Great place"

4
08/08/2017

We are frequent BW customers. We were very happy with this location. The ease of accessing the interstate was great and the retail spaces are within walking distance if that is something you need. We were very happy with our room, it was quiet at night and very relaxing in the mornings. We had pool views, but that did not bother us and the swimmers were no bother either. Lots of space in the breakfast area. The only negative, was that the 2 Queen bed room has a very small and tight bathroom. Use the extra mirror in the room space if you are able too, otherwise it is really one person at a time. You can easily open and close the door while on the commode. Don't try this if you have long legs. Will stay here again, but get a King bed room.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Coreen S, Thank you for being frequent BW customers! Thank you also for the privilege of hosting you as our guest at our property recently. We are delighted to know that you enjoyed our hotel property overall, and found it to be conveniently located next to the freeway, great shopping, restaurants, etc. We also value & appreciate your feedback about the bathroom in your guest room. Our property management has been investigating ways to try to help with that situation, including different bathroom doors, etc., but it is being discussed. Once again, thank you for your kindness and for being our guest. We would be very honored to welcome you back! DH-Hotel Marketing Director

"Friendly and helpful staff"

5
07/08/2017

We hosted our annual board meeting at this facility and the staff were extremely helpful - bending over backwards to ensure that we had a good experience. The breakfast included many options and was delicious. The rooms were clean and comfortable. I highly recommend this hotel!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear rachelbY3068SD, Thank you so much for staying with us, and for having your annual board meeting at our hotel property. Please know that it was an HONOR for us to host you guys! Everybody was very kind, and it certainly was a privilege for our property to be able to host your group. Thank you also for these very kind words here on the Trip Advisor website, and we are certainly delighted to know that you enjoyed our hotel & staff so much. Once again, thank you for your kindness! DH-Hotel Marketing Director

"Clean and Friendly"

5
04/08/2017

Hotel is always clean. Beds are comfy. Amenities very close by. Pool is great as well. The staff always go out of their way to be friendly and accommodating. The breakfast is better than most and there is always hot coffee and tea available 24/7.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear lorens826, Thank you very much for being our guest, and for these very kind comments! Please know that we greatly appreciate your kindness, and it was certainly a privilege for us to host you! We look forward to hosting you as our guest the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"very nice place to rest and stay"

5
02/08/2017

check in was great, very clean, the rooms were nice and the beds extremely comfortable. Everyone was courteous and friendly. Would definitely stay here again. close to shopping, restaurants and the exits for the freeway were easy to follow and get to the motel.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear cltiller, Thank you for staying with us, and for these very kind comments! We are delighted that you enjoyed our hotel so much, and genuinely appreciate you letting us know. Thank you also for your kind comments about our hotel staff, and we are very pleased that you felt warmly welcomed. With our kindest regards & respect, DH-Hotel Marketing Director

"Great hotel in Yakima, WA"

5
01/08/2017

Enjoyed our stay at the Best Western Plus Ahtanum Inn in Yakima. Great location and close to a few restaurants. They have an awesome spread for breakfast- eggs, sausage, biscuits, waffles, etc. The breakfast attendant, Tracey, was amazing! She was upbeat, smiling, and super helpful. Every time anything got remotely low, she already had it replenished. I'd stay here again if I was in the area or passing through.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Arden C, Thank you VERY much for being our guest recently, and thank you for these very kind comments! Please know that we certainly appreciate it. We are delighted that you enjoyed our hotel overall, and especially our breakfast. We have worked very hard in that area over the past few years, and we sure appreciate your kind words! Thank you also for your kind comments about Tracey. She is a very special employee, and she GREATLY appreciated your very kind words! She has had a big smile on her face, so thank you again! With our kindest regards, DH-Hotel Marketing Director

"Nice, but needs updates."

3
28/07/2017

Great staff, clean room, but awfully cramped bathroom without safety grab bars. Also short on usb ports for electronics. A tad high priced for area, but probably in line with other inns in Yakima. Unable to redirect cold air from HVAC away from the bed - quite chilly all night! Lovely pool.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear O542LFrobertas, Thank you very much for choosing to stay with us recently. Please know that we were delighted to host you as our guest! We also appreciate your kind words & feedback, and certainly apologize that you had difficulties with the cold air in your room. Should that ever occur again the future, please let our front desk know right away so that we can assist you & send assistance. Thank you also for your kind words about our staff & we are pleased that you enjoyed our pool & courtyard area. Finally, we apologize that there is not anything we can do about the size of our bathrooms, but our management has investigated different sliding type doors to try to create more room. Once again, thank you for staying with us & we hope to have the privilege of hosting you again in the future! With our kindest regards & respect, DH-Hotel Marketing Director

"Always clean, very friendly and helpful staff"

4
24/07/2017

I stay here a lot and it's the best value in Yakima, Always a clean room, good internet, my only wish is that the breakfast had more fresh fruit options, but it is definitely a better breakfast than most...Scrambled eggs, link sausage, biscuits and gravy, potatoes, waffles, muffins, apples and bananas.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear T4087MTscottk, Thank you for staying with us whenever you are in the area! We genuinely appreciate the privilege of hosting you as our guest, and truly appreciate your kind words here. I will provide your feedback about the additional fresh fruit options to our hotel management/owners, and check into this. Thanks again for staying with us whenever you are in the Yakima area, and thank you again for your tremendously kind words here about our hotel property. Please know that we are grateful. With our kindest regards & respect, DH-Hotel Marketing Director

"Average Hotel"

3
22/07/2017

Typical Best Western. We had a suite which is a bedroom that connects to the living area by a galley style kitchen. The bed was comfortable but the living area could have better furniture. The breakfast was usual BW...wish they would provide higher quality fruit and pastry. The pool was very crowded while we were there. We were unable to use it as a large family took it over including all of the lounges. The front of the hotel was strewn with litter. The front desk staff was fine and housekeeping did a good job. All in all not the best value.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Greetings Western View, Thank you for being our guest recently, and thank you for your comments & feedback here on the Trip Advisor website. We certainly value you as our guest & appreciate your feedback. Based upon your description of your guest room, it sounds like you stayed in one of our suites. Please know that plans are currently in place to replace some of the furniture pieces in those rooms. Regarding your comments about the pool area, we certainly apologize that you were not able to sit by the pool. At the time of your stay, we were hosting several large youth sports teams & families at our property, and our pool furniture is offered on a first come, first-served basis. We are currently considering the possibility of expanding our seating areas in the grass courtyard area by adding more picnic tables. We also wanted to let you know that our maintenance department does a full sweep at least once a day around the entire perimeter of our hotel property to clean litter that has accumulated or blown in. Located next to a major shopping mall & especially when the wind blows, we sometimes experience a lot of paper & other items that blow in. Nevertheless, we certainly apologize that you noticed litter in front of our hotel. Once again, thank you for being our valued guest, Western View. We would consider it an honor to host you again the next time that your travels bring you back to the Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Pleasant stay"

4
22/07/2017

From arrival, friendly staff welcomed us. The rooms were well prepared. The layout of breakfast allowed multiple guests to access items without a back up or wait, and the breakfast room was spacious providing plenty of seating.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear christina l, Thank you very much for your tremendous kindness. Thank you also for being our guest recently. We certainly appreciate your kind words here on the TripAdvisor website. We are delighted that you found our hotel staff to be welcoming & accommodating, and pleased that your guest room was comfortable. Thank you for also letting us know that you enjoyed our breakfast! We have worked very hard in that area over the past few years, and are very pleased to hear that you enjoyed it so much. Once again, thank you for everything! With our kindest regards & respect, DH-Hotel Marketing Director

"Hotel in the right place."

4
13/07/2017

We stay here every time at least once or twice a year because of the location. It is right in the middle of everything we go there for. Pool is nice, would be nice if they changed out couches, they are not very comfortable to sit on. Beds great.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear J88RImaryn, Thank you for staying with us at least a couple times a year. Please know that we sure appreciate hosting you as our guest! We are very pleased to hear that you enjoy our hotel overall, especially our comfortable beds, and spacious outdoor pool & courtyard area. Thank you also for the feedback about our couches. It is timely that you mentioned them, because we are indeed currently in the process of replacing them at our hotel, so hopefully you will enjoy them more on your next stay with us. Once again, thank you for your kindness & for staying with us! DH-Hotel Marketing Director

"Good stay with a great staff"

4
13/07/2017

This is a well located hotel near restaurants and shopping within walking distance. The staff was very pleasant and helpful in accommodating my request and offered me an upgrade for being a points member. The fitness room is well equipped and spacious.

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
Dear Richard R, Thank you so much for being our guest recently, and thank you for taking the time to give us these very kind comments. Please know that we are very grateful. We are pleased that you enjoyed our hotel overall, and found our staff to be gracious and accommodating. Finally, thanks for your kind comments about our fitness center, and we are delighted that you enjoyed it. We look forward to welcoming you back the next time that your travels bring you back to the Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Great location"

4
09/07/2017

A very good location. We have never been to Yakima and the location was great. The hotel is next to many restaurants, stores, and things to do. Their is a Outback restaurant 200 yards away, so that was nice. After dinner my daughter and I caught a Pippen baseball game, good times.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Thanks for choosing to stay with us, Joseph, and we are delighted that you enjoyed your stay so much! We're also pleased to hear that you enjoyed our hotel's great location & proximity to so many great restaurants, shopping, etc. We are also very pleased to know that you went to a Pippins baseball game! We are honored to be the host hotel for the teams traveling to play the Yakima Valley Pippins, and delighted that you & your daughter enjoyed the game so much! Thank you again for everything, Joseph! With our kindest regards & respect, DH-Hotel Marketing Director

"Excellent"

5
08/07/2017

I've been staying at this Bestwestern since 2000, and I must say it's always a pleasant experience. I would and do recommend this to anyone who needs to take time to relax in one of the rooms, the pool or visit one of the many sites or wineries in the area, you will enjoy your stay.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Rusty1Rochester_WA, We certainly appreciate your loyalty to our property since you have stayed with us since the year 2000. Wow, thank you very much! We are very grateful. It sounds like you have experienced many of the changes, remodels, and improvements we have made over the years, and we sure appreciate you being our loyal guest. Thank you for letting us know that you always feel warmly welcomed, and you are able to relax & enjoy yourself during your stays with us. Once again, thank you so much for being our guest, and for your tremendous kindness! DH-Hotel Marketing Director

"Yakima trip"

5
06/07/2017

The friendly staff were welcoming and really made our first experience to the area a great one! We stayed in a suite and it was perfect for our family of 5. We had a nice balcony and were able to watch fireworks from our room. When staying in the area, I would recommend eating at Miner's restaurant not far from the hotel. Just be careful, their portions are huge!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear jennifergN3324IV, We are so delighted that you enjoyed your stay with us so much! Thank you for letting us know. We're also pleased to hear that you enjoyed your suite so much. Those really are terrific rooms, and we are pleased that you were able to enjoy the fireworks show at the Fairgrounds! I have also witnessed that event, and it really special to watch from our hotel property. Once again, thanks for your tremendous kindness, and for being our very valued guest. With our kindest regards & respect, DH-Hotel Marketing Director

"Safe and clean"

4
06/07/2017

The location was great with The Outback Steakhouse and a gas station in the same parking lot. Very accommodating with safe motorcycle parking. Very clean with a great breakfast. Quick easy access from Hwy. Will be back.

"Roomy Suite"

3
04/07/2017

Stayed for a week. Decent space to walk the dog, doggie bags provided at 2 stations. Unfortunately the large, fenced, grassy courtyard is off limits to dogs, but understandable - lots of kids playing out there. There is a small, shady dog park within a 10 minute drive next to the Humane Society and Arboretum. Suite was fairly large, although oddly arranged with the sleeping area closest to the door, and only a half-wall for separation. Living area furniture was very dated, but serviceable. Galley "kitchen" could have used a full size fridge instead of a mini, but dishes and utensils were provided. The microwave was dated 1993, so the appliances haven't been upgraded, but they were spotless. Breakfast was ample, nicely laid out, and the attendant kept it clean and stocked. Easy access right off the interstate, but still pretty quiet at night. Across the street from the mall, restaurants, etc. Grounds well maintained, parking lot well lit at night. Felt it was a little pricey.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear fancypawz, Thank you very much for being our guest recently, and for staying with us for a week. Please know that we were very grateful & honored to host you as our guest! Thank you for your review & feedback here on the TripAdvisor site, and we are very grateful for the constructive feedback, and also very pleased that you enjoyed our property overall, and found it accommodating for yourself, and your pet. Once again, thank you for the honor of hosting you as our guest, fancypawz! With our kindest regards & respect always, DH-Hotel Marketing Director

"Enjoyable Experience"

5
04/07/2017

Have stayed here for the past 4 years for our Annual conference. Great service, clean rooms. Very friendly and helpful staff. Recommend site highly. Will stay here in the future as long as our conference stays in the area. Another conference scheduled for next year.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Don S, Wow! Thank you so much for your very kind words & review here on the TripAdvisor website. Please know that we are very grateful. We are delighted that you enjoyed Yakima & our hotel overall, and we sure appreciate your kind comments about our hotel staff, guest rooms, and service. If you were in Yakima for the conference that I think you were in town for, please know how HONORED we are to host that event! Everybody at our hotel property, in Yakima, at the fairgrounds, etc., are all so honored to be hosting you guys, and we too hope that your wonderful event stays in town! Once again, thank you for your kindness, Don! DH-Hotel Marketing Director

"Teeny Tiny bathrooms for Wedding group"

3
03/07/2017

We were part of a wedding party staying for three nights in three rooms: 237, 245, 247. The most disappointing thing was the extremely small size of the bathrooms. They could only accommodate one person at a time directly in front of the sink because the toilet took up the remainder space between tub and counter. They were NOT convenient for everyone getting ready at the same time. These were the smallest Best Western bathrooms we have encountered. The air conditioner system control was disconnected from the wall unit and was re-routed through a small temperature control box on an adjacent wall. This should have been explained at check-in or a notice placed by the unit or temperature box. In two of our rooms of 8 adults, they never saw the small box and resorted to unplugging and re-plugging in the units to keep from freezing & overheating. We were on the courtyard with the pool. There was a lot of noise from the people using the pool. The staff was friendly and helpful & the breakfast was good, If only the bathrooms were larger...the one thing they can't fix!!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear David A, Thanks for staying with us recently for your wedding party! Please know that we were very honored to have the privilege of hosting you as our guests! We do hope that your overall trip to Yakima was very pleasant, and that the wedding was a very special event. We certainly apologize that you had problems with the a/c units in your rooms. If that ever occurs again in the future, please be sure to contact our front desk staff right away & they would be happy to help. Also, we genuinely apologize that you felt restricted for space in your guestroom bathrooms. You are correct, there isn't anything that can be done currently about the size of our guestroom bathrooms, but please know that our property owner has been considering other & possible entrance options to try to help create more space in them. Once again, we certainly apologize for any inconvenience you guys had! Thank you again for being our very valued guest & please enjoy the rest of this summer & year! With our kindest regards & respect, DH-Hotel Marketing Director

"Great experience"

5
29/06/2017

Great place to stay. One of the few hotels in the area with an outdoor pool. Very close to many wine tasting rooms. We stayed in a suite which was very nice. The beds are comfortable and the bathroom is large. Very clean room!

"Great value, clean rooms and nice staff"

5
29/06/2017

We did the Golf Stay and Play with Apple Tree and the hotel staff was exceptional about calling me ahead of time to confirm my stay and that we needed to pick up our golf package prior to going to the course. Great round in the morning and relaxing afternoon at the pool.

"Good rooms, Great amenities, greater staff"

5
27/06/2017

In a diverse city like Yakima, you might want to hide some place during the night and feel safe; that's exactly what we did and how we felt at this hotel. Though not perfect, the laid back vibe and beautifully kept exterior and interior of this hotel proved to be vital to our comfortable experience. The staff were very well maintained, professional and helpful. A young gentleman who goes by the name of "Zaya" had fulfilled all our needs, and informed us about all the benefits that came with our room and, according to my daughter, was dressed very nicely and is, "A sight for sore eyes." Gigi, who seemed to be the head honcho of the group, was super helpful and made us feel like we were back home. She gave us directions to restaurants and even gave us recommendations. The breakfast was wonderful; one of the best breakfasts we've had at a hotel. My son enjoyed the waffles, though he is more of a pancake fanatic. All in all, the experience was fantastic; the pool was soothing, the courtyard was well kept and the area around was convenient, as we did not need to travel far to shop. We could not get a chance to see the manager at this establishment, but judging from a great staff, I'd say he or she makes a very fine one at that. We may be planning to stay at this hotel again soon, should we be coming back down to Yakima, that is.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Stacey260285, Wow! We were all so delighted to read your very kind review. Thank you for all of these very thoughtful comments & kind affirmations about our hotel & our staff. They truly are a very special group of people, and on behalf of all of us, "thank you". Your kind comments are truly appreciated by our entire staff & hotel management group! We are also very pleased to hear that you felt so warmly welcomed, safe, and accommodated during your stay. We have worked diligently on our property over the past several years, and especially hard on recent improvements in our breakfast & lobby areas. Thanks again for letting us know that you enjoyed our breakfast so much, and also the very special little "oasis" area of our property, our pool & courtyard area. Please know that you have truly uplifted our entire staff, and your kindness is genuinely appreciated. Please make a point of coming back to see us again soon, and a very special "thank you" again from GG, Isaiah, and Mr. Kelly Q, our property General Manager. With our kindest regards & respect, DH-Hotel Marketing Director

"First Experience at the Best Western Plus, Ahtanum Inn, Tool Concert"

5
25/06/2017

Tracey as amazing, I have Celiac disease and when I asked if the breakfast potatoes were gluten free she informed me that they were not, but she would see what she could do. She showed up at my table with a tray of gluten free offerings that included gluten free oats and several varieties of breakfast/snack bars that I could have without having to worry about getting sick. Kudos to Tracey she made my experience much better and I will return to the Best Western, Ahtanum Inn whenever I take a concert a the Gorge Amphitheater!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Lois F, Thank you SO much for your extremely kind comments here about our hotel, and about Tracy! We will certainly let her know about your very kind comments! Thanks again for all of these positive comments, and for the privilege of serving you as our guest. Please enjoy the rest of your summer & this year! Kindly, DH-Hotel Marketing Director

"very nice room"

5
12/06/2017

They upgraded my room and I just love it from a standard room to suite. The room was very clean and newly remodel. I had my dog with me and she love this hotel to very clean potty spot and she get a cookie before bedtime and at check out.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Tracy D, Thanks very much for being our guest, and for your very kind words here on the TripAdvisor website. Please know that we certainly appreciate it! We are delighted that you & your dog enjoyed our hotel property so much, and please know that we would be honored to welcome you back again in the future the next time that you travel to Yakima! With our kindest regards, DH-Hotel Marketing Director

"Great value."

4
10/06/2017

While the outside may look like a big motor lodge, the inside is quite cozy with an old-fashioned feel to it. Pros: Rooms are clean, staff is very friendly and helpful, and it's near plenty of restaurants. Cons: The bathrooms can be a little narrow and the breakfast is just...okay. Additional note: Not to knock TripAdvisor, but it's best to book with the hotel directly to avoid potential check-in complications.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Trojanhawk, Thanks for your kind comments & great feedback here on the TripAdvisor website! Thank you also for choosing to stay with us recently. We certainly apologize if you had any complications when booking your room, and please notify us directly if we can ever assist you with booking in the future. Regarding our guestroom bathrooms, although we cannot change their size/layout, our management team is experimenting with different entry doors for the restrooms, so that is something we are currently looking into. Once again, thank you for being our guest & we would be honored to welcome you back again in the future! With our kindest regards & respect, DH-Hotel Marketing Director

"Best Western Plus Ahtanum Inn, Yakima"

4
10/06/2017

This hotel was good. The breakfast was fine. The staff was friendly and helpful. The room was good although I had problems with temperature control. It may have been my lack of understanding how to get it to be just right.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Teresa_and_Harry, Thanks for staying with us recently, and for your kindness in giving us this feedback here on the TripAdvisor website. We sure appreciate it! We're pleased to know that you enjoyed our hotel overall, and those temperature controls are controlled on the wall in each guestroom. Should you have any problems in the future, please let our front desk staff know right away so that we can assist you. Once again, thank you for being our guest and for your kindness! DH-Hotel Marketing Director

"Run with the boys"

3
02/06/2017

Nice hotel, room was clean and comfortable. Front desk staff were courteous and the breakfast was adequate. There is no elevator, so rooms on the second floor may not be suitable for all travelers. The beds were comfortable and I didn't notice any traffic noise at night.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Norman U, Thank you so much for being our guest, and for these very kind words here on the TripAdvisor website! Please know that we are very grateful. Thanks for letting us know that you enjoyed our hotel overall, and thank you for your kind words about our hotel staff. They truly are a special group of people. We're also very pleased to know that you enjoyed our breakfast, and your guest room. We apologize that you missed it, but please know that we do indeed have an elevator here at our hotel property. It is to the right of the front desk, just down the hall around the corner from the laundry area. Once again, thank you for staying with us! With our kindest regards-DH-Hotel Marketing Director

"Nice Stay"

4
02/06/2017

I was in the area for a dog show and found the hotel very good for this purpose. Clean and well maintained. Best hotel breakfast experience in a long time. The rooms had new bedding and the bathrooms were spotless. Close proximately to mall and restaurants.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear gailmE2723QS, Wow! Thank you very much for your kind words here. Please know that we are very grateful for your kindness. We are delighted to hear that you enjoyed our hotel so much, and thank you for your kind comments about our breakfast! We are indeed proud of our breakfast & our sunny dining area. We have worked very hard on trying to perfect that area over the past few years.....including the breakfast items that we offer, the kitchen utilities, and even the dining area including the "sun room" area. Thanks again for letting us know that you enjoyed it so much! Once again, thank you for your kindness, and please know that we would be honored to welcome you back again the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"My experience with Best Western Plus Ahtanum inn in Yakima, WA."

5
29/05/2017

I have stayed at this hotel on several occasions. I have always been treated very well. The staff is positive and courteous. The outside grounds are clean and well kept. The rooms are clean and cheery. I will not hesitiate to stay here again and recommend it to anyone that asks.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear donbT6810HF, Thank you for choosing to stay with us whenever your travels bring you to the Yakima Valley. Please know that we realize that there are a lot of hotel choices, and we are grateful to host you as our valued guest. Thank you also for your kind review here on TripAdvisor, and for your kind words about our property, and our hotel staff. We are delighted to know that you enjoy our hotel overall! With our kindest regards always, DH-Hotel Marketing Director

"Helpful, friendly service, clean room"

4
29/05/2017

This was a last minute reservation as we traveled to Yakima late in the day. The front desk staff was helpful and friendly in booking our room. The room was clean and comfortable. The bathroom was a little tight for getting in and out of due to the opening of the door being very close to the toilet and adjacent sink/counter. This wasn't much of an issue, just a little awkward. The bed was a little firm for our liking, but had clean and comfortable bedding. The room and hotel were quiet, with no observable traffic noise. Overall, the stay was very good, especially for a last minute reservation.

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
We are certainly delighted that you enjoyed your stay overall. Thank you for letting us know. Our hotel management has been investigating other options regarding our bathrooms. We cannot do anything about their size, but they are looking into other door options, etc., to create more room overall. Thank you for letting us know you enjoyed our front desk staff, and found your room to be clean & comfortable. Please know that we would be honored to welcome you back to our hotel the next time that your travels bring you to Yakima! With our kindest regards & respect, DH-Hotel Marketing Director

"Another Excellent Stay at Ahtanum Inn!"

5
24/05/2017

I just finished another week staying at the Best Western Plus Ahtanum Inn in Yakima. Another enjoyable experience. I have been staying at the Best Western Ahtanum Inn for 17 years. I stay one week a month on business. Even though the staff has changed numerous times over the years, I always feel welcomed and appreciated. They are always improving the overall appearance and amenities of the hotel. I would not hesitate to recommend a stay to anyone. Please just leave a room available for me!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hello Gonzo1790! My goodness, thank you for your kindness here! We cannot express enough our appreciation for your loyalty in staying with us over the years! I am fairly certain that I know who you are, Gonzo, and you my friend....are a huge joy to all of us here! Thank you for always pouring your kindness into our hotel staff with your kind words, affirmations, and great sense of humor! We appreciate you tremendously. Finally, thank you again for your loyalty in choosing to stay at our hotel. We understand that there are a lot of hotel choices, but please know that you are appreciated, and you will always be welcomed and accommodated here at our hotel property. Thank you also for noticing & commenting upon the improvements & amenities of our hotel property, and for your willingness to recommend us to other travelers. We are grateful to you and all of the guests that we are privileged to serve & host here at the Best Western Plus Ahtanum Inn. Thank you again for your kind words here! DH-Hotel Marketing Director

"Good Value"

4
23/05/2017

This hotel was quiet, clean and comfortable (no traffic noise even though not far from the freeway).. Staff were friendly and helpful. There was a full breakfast buffet included which had a full array of hot and cold breakfast items.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Thank you for being our valued guest! Thank you also for your tremendously kind words & feedback about our hotel. We are delighted to know that you found our hotel to be clean, comfortable, and restful. Thank you also for your kind words about our hotel staff. They truly are a very special group of people! Finally, thank you for letting us know that you enjoyed our breakfast & breakfast area so much. That really is a special part of our hotel property. Please know that we would be honored to welcome you back to our hotel the next time that your travels bring you back to the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel

"Basketball tourney stay"

4
19/05/2017

This was one of the better hotels we have stayed at in Yakima. The area was great and close to a lot a things. They had the pool open May 1st which is a huge bonus when traveling with a basketball team. Friendly staff and very helpful to make our stay comfortable. Large suite rooms with a kitchen. Great stay!

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear GobelC74, Thanks for your kindness! Also, thank you for staying with us recently & sharing your very positive feedback with us! We are delighted to know that you enjoyed our hotel property so much, and thank you for letting us know you enjoyed our pool area. That really is a very special area at our hotel & are always pleased to hear when people enjoy it so much. We hope you had a great tournament, and once again thank you for being our guest! With our kindest regards & respect, DH-Director of Marketing

"Overnight "

4
18/05/2017

Very nice hotel. Clean quiet priced right. Would come again. Breakfast was typical Best Western. Good for quick bite then back on the road. Hotel staff friendly but no sense of humor. Very large hotel with elevators.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hi Bearlaker2014! Thanks for staying with us recently! Also, thanks for your kind comments & feedback here on the Trip Advisor website. We certainly appreciate it. We're delighted that you enjoyed our hotel overall, and pleased to hear you found our hotel clean, comfortable, and accommodating overall. Finally, I have a sense of humor, my friend! :-) Here is a joke: "How does the moon get a haircut"? Answer...... "E-Clips" ! I hope this silly joke made you smile & once again, thank you for being our guest! Kindly - DH-Hotel Marketing Director

"Hidden from view "Best Western Plus, Rudkin Rd"

4
16/05/2017

Super friendly staff, great breakfast choices, pretty courtyard and comfie beds! Building is a little old but the price with breakfast is outstanding! It is neat and clean. near shopping and right next to Outback. Will stay again.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hi Norma! Thank you for staying with us! Thank you also for your kind words & comments here on the Trip Advisor website. We are delighted to know that you found our rooms to be welcoming & accommodating, and we sure appreciate your kind words about our hotel staff. Thank you! We are also pleased to know that you enjoyed our delicious breakfast, and also our pool & courtyard area. Those are both very special parts of our property, and thank you for letting us know that you enjoyed them so much. We would be honored to welcome you back the next time that your travels bring you back to the beautiful Yakima Valley. DH-Hotel Marketing Director

"A PLACE OF REST & PEACE"

5
14/05/2017

It was peaceful, Staff were kind and cheerful. I liked opening the sliding glass doors and seeing the nicely kept courtyard with the birds bouncing around on the lawn. It was quiet and one could just rest their mind. Great Food around the area and over-all the area of people were kind and polite.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hi Charles! It certainly was an honor for us to host you during your stay! Thank you for sharing your gracious gifts, kindness, and talents with us here in Yakima. We were all delighted to host you here at our hotel! Thank you for your kind words about our hotel staff, and our property overall. We are very pleased to know that you found our hotel property accommodating & peaceful, and that you felt warmly welcomed. Once again, thank you for being our guest, and please come back to visit us again soon! With our kindest respect & regards, DH-Hotel Marketing Director

"Phone guy "

4
13/05/2017

Upon arrival at this Best Western, the gal behind the desk (GG)was great. The price was good, the rooms were clean, a little small but clean. The beds and pillows were comfortable. Quick easy access to freeway. Plenty of options for breakfast, great place for Yakima and will stay there again

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear David N, Thank you for being our guest, and for your very kind review here on the Trip Advisor website. Please know that we are very grateful. We're delighted to hear that you enjoyed our hotel overall, and we genuinely thank you for your kind words about our hotel staff, your guest room, and our full hot breakfast! Once again, thank you for being our guest, and please know that we would be honored to welcome you back again in the near future. With our kindest regards & respect, DH-Hotel Marketing Director

"Best place to stay while on the road-traveling"

5
12/05/2017

I love Best Western Hotels, I have spent 80 plus nights this year at various Best Westerns in California and Washington and will stay no where else if there is a choice. Try it- you'll agree. Oh, and the breakfast is as good as any breakfast you would go out for. Try it once and you'll be a customer for life

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Y6138LIwilliamc, Thanks very much for staying at Best Western hotels when you travel! We certainly appreciate your loyalty to our hotel brand. Thank you also for your kind words about our hotel, the Best Western Plus Ahtanum Inn. Please know that we are grateful! We're delighted to hear that you enjoy our breakfast so much, and once again, thank you for your kindness! We look forward to welcoming you back the next time that your travels bring you back to the Yakima Valley. Kindly, DH-Hotel Marketing Director

"Clean, quiet, comfortable stay"

5
05/05/2017

If you want to feel welcome and appreciated, this is the place for you. Excellent staff courtesy, with attention to detail. They are clean quiet and comfortable rooms that suit our needs quite perfectly. I will definitely stay here again, and recommend this hotel to others.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Thank you VERY much for your tremendous kindness! Please know that we were honored to host you as our guest, and are delighted to hear that you enjoyed our hotel staff & hotel property so much. Thank you again for your kindness & for this very encouraging property review! DH-Hotel Marketing Director

"Great staff - average property"

3
05/05/2017

Mid range older facility - attentive staff - near freeway but not in town - included breakfast a plus - could use more amenities like a hot tub - outdoor pool only seasonal do was unavailable during our visit

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Jerry S, Thank you for staying with us! Also, thank you for your very kind words & comments here on the Trip Advisor website. We are pleased to know that you enjoyed our hotel property overall, and glad that you enjoyed our breakfast, and our hotel staff. Jerry, we apologize that you were not able to enjoy our seasonal pool during your trip, but please come back again & enjoy it this summer! Our pool is now open, and our pool & courtyard area is a special little oasis of our property. Once again, thank you for being our guest! With our kindest regards & respect, DH-Hotel Marketing Director

"Amazing hotel with great staff"

5
24/04/2017

The stay was awesome and the staff was helpful. I would suggest getting a poolside downstairs room so you can walk straight to the pool through the beautiful courtyard. I had a great stay even though it was just a trucking buiseness run

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear 771caseys, My goodness, thank you for your kindness! We are grateful that you stayed with us, and certainly appreciate your kind words here on the Trip Advisor website. We're also glad to know you enjoyed our hotel staff, and our special pool area! That really is a very special part of our hotel property. Once again, thank you for being our guest & we would be honored to welcome you back again soon! DH-Hotel Marketing Director

"Yakima weekend of Square Dancing"

5
24/04/2017

Our stay at the Best Western Ahtanum Inn was overall Excellent. The front desk employees were vary courteous and most helpful when asked questions about the local area. A SPECIAL thank you to the General Manager, Kelly Qunell.

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
Dear Bill H, We are delighted that you stayed with us & enjoyed a weekend of square dancing! Thank you for being our guest, and for your very kind words about Kelly, and the rest of our staff. We all appreciate your kindness very much! Bill, we would be honored to welcome you back again the next time you are in our area! Kindly & with respect, DH-Hotel Marketing Director

"Would return "

4
17/04/2017

This best western plus is one I've been too several times and would return. The front desk staff is very friendly. The bathrooms are small but beds comfortable and the rooms very clean. Grounds were well kept as well. Their location is fairly convenient too. Having stayed consecutive days it would be nice if they switched up there breakfast and had a few "healthier" options, although this would not prevent me from returning as everything thing else was very good.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Rebecca J, Thank you for being our guest recently! Please know that we are very grateful. We are delighted to know that you enjoyed our hotel overall, and we certainly thank you for these kind words here on the Trip Advisor website. We do indeed vary the foods that are offered periodically in our breakfast area, and if you should ever want to know more particular information, please contact us prior to your next stay and/or inquire at the front desk about this. Once again, thanks for your kindness, Rebecca! With our kindest regards & respect, DH-Hotel Marketing Director

"Would stay again"

4
07/04/2017

Nice hotel, close to shopping and restaurants, easy access to freeway, but did not notice any road traffic noise others have mentioned. Had booked online and did not realize I had booked a smoking room. Really nice lady called the morning of our arrival to confirm that is what we wanted. I was very thankful she had done so since that would not have worked at all. Asked for extra towels and they brought 4 floor mats instead. Not the first hotel to have done that though, so it must just be us.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear 996missyn, Thank you for staying with us recently. Please know that we were very honored to host you as our guest! We are delighted that you enjoyed our hotel overall, and thank you for your kind words about our hotel staff. Of course we are very pleased that you actually were able to stay in your desired room type. Finally, thank you for the feedback regarding the towels, and we certainly apologize that this mistake occurred. I will be certainly to let our housekeeping staff know about this & thank you again! Thanks again for everything, Kindly-DH-Hotel Marketing Director

"Consistantly good"

4
05/04/2017

I have stayed at this location for over 15 years and they are constantly improving the facility. Over the years they have redone the lobby, added a huge breakfast room, redone all the guest rooms. The staff is consistent in their service. Very nice breakfast as well as pleasant servers.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Dear Curt B, Thanks very much for staying with us over the past 15 years! We certainly are grateful. In addition to expressing our appreciation to you for staying with us over the years, thank you for noticing all of the improvements we have done to our hotel property! We are honored that you continue to choose us as your HQ hotel, and incredibly touched by your kind words. With our sincere respect & appreciation, DH-Hotel Marketing Director

"No-nonsense no worry nice hotel"

4
03/04/2017

Great management and service. Overall comfortable and clean hotel, good price, efficient and friendly service, easy stay. Great firm beds, good room lighting, everything I expect. Walkable area, close to acceptable restaurants, shopping, location and good sidewalks allow exercise and walk-to options.

BWPlusAhtanumInn, Marketing & Sales Director at Best Western Plus Ahtanum Inn, responded to this review
Hi kandles2017! My goodness, thank you for your kindness here! Please know that we are very grateful. We are delighted that you had such a positive experience at our hotel property, and that you enjoyed our staff, guestrooms, proximity to restaurants, shopping, etc. Thank you for taking the time to express these kind comments here on the Trip Advisor website. Please know that we were honored to host you as our guest, and we would be delighted to welcome you back the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest appreciation, DH-Hotel Marketing Director

"security and hospitality"

3
28/03/2017

I am staying for a few months. Some coworkers here either had their vehicles broken into or they have had someone looking around their vehicles in the early morning or late night. We have found out they had break ins before and have done nothing to improve the situation from happening again. We have had confrontations with the front desk about hotel bills too. I would rate this hotel average maybe lower if it doesn't improve. I believe it mainly the management not the front desk people.

BWPlusAhtanumInn, Director of Marketing at Best Western Plus Ahtanum Inn, responded to this review
Hello Nissanman05, We would be pleased to speak with you directly about your concerns, including your billing issues. If possible, please contact Kelly, our GM here at the property. You can reach him by inquiring at the front desk. We apologize that our hotel property has not met up to your expectations, but please know we always have security on during busy times, and our neighbor, the Union Gap Police Department, does indeed also patrol our lot on a nightly basis. Although it is very unfortunate & extremely concerning to us that a couple of vehicles have indeed been broken into here recently, historically this occurrence is very rare here at our property. With this in mind, please know that we are in the process of purchasing and installing new exterior video surveillance equipment to try to deter this illegal behavior. Thank you for being our guest, and please let us know if there is anything we can do for you during the remainder of your stay. With our kindest regards & respect always, DH-Hotel Marketing Director

"A cut above the rest"

5
23/03/2017

I stay in many hotels throughout the year and it stands out when you come across a hotel that cares about their work and their guest. The staff are professional, courteous and conscientious. In short....Clean, Comfortable & Affordable.

BWPlusAhtanumInn, Marketing Director at Best Western Plus Ahtanum Inn, responded to this review
Dear tomwallace66, My goodness, thank you for your tremendous kindness here with this review. Please know that we are grateful for your kindness. We are delighted that you stayed with us recently, and also to know that you enjoyed our hotel overall, and especially our hotel staff. Thank you for acknowledging them & please know that they all sure appreciate your kind words here! We look forward to welcoming you back the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest appreciation, DH-Hotel Marketing Director

"Great place to stay"

5
28/11/2016

We had to make a unexpected stay our son had had his last mile in the car seat. The staff was very friendly and made our stay injoyable. The breakfast was amazing. If we ever need a hotel in Yakima again we will defenstly be back.

"Best in Yakima area"

5
17/11/2016

Whenever I am in the Yakima area I try to book into this hotel. The room had a very comfortable bed, fridge, microwave and a nice love seat. It has been recently remodeled with room with modern useful amenities.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Michael A, My goodness, thank you for your kindness here! Please know that we are very grateful. We are delighted to know that you enjoy our hotel so much, and thank you so much for these very kind & thoughtful comments! We are honored to have you as our guest & wish you a Happy Thanksgiving, Michael! With our kindest regards & respect, DH-Hotel Marketing Director

"ahtanum inn"

4
10/11/2016

ok place. nice decor. free breakfast was pretty much tasteless. but people were nice who served breakfast and other personnel were nice. pet friendly but not a real great place to walk your dog, ie not a lot of green grass around.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Thomas! Thank you very much for staying with us recently, and for your kind words and feedback here on the Trip Advisor website. Please know that we are grateful! We would be honored to welcome you back the next time that your travels bring you back to the Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Great place to stay"

5
25/10/2016

Very nice place to stay,always a friendly and professional desk staff and very helpful. They have one of the Best breakfasts of any Best Western we've stayed at. Nice outdoor pool during the Summer months and easy access to the freeway.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Rolf D, Thanks very much for staying with us recently! Also, thank you for your kind words about our hotel staff, and our property overall. Please know that we are grateful, and we greatly appreciate your kindness! We look forward to the privilege of hosting you again the next time that your travels bring you back to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Expectations approved"

5
24/10/2016

We appeared in Yakima accidentally and have to stay for night somewhere. And here we found one of best western's hotels. Firstly,the design of the hotel is convenient seems like wooden. Second, of course the attitude of front desk was absolutely pleasing. I can calculate a lot of good things about this hotel but stayed just for night. The room, conveniences of the room, the view, the garden, the cleanness, the bathroom,the bed everything was high in the level. Thank you all Because we had the rest that we really needed to have!

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thank you very much for staying with us recently! We are delighted that you decided to stay at our hotel property, and thank you for your kind words here. We're glad that you enjoyed our hotel overall, and once again, thank you for your kind comments & kindness here on the Trip Advisor website. With our kindest regards & respect, DH-Hotel Marketing Department

"Remodeling issues"

4
18/10/2016

Stayed here for a school event. We were impressed with how clean and new things seemed. Unfortunately several of the newly remodeled rooms don't have everything hooked up. That should improve in time. Great front desk help and a decent breakfast top everything off.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear sologurl, Thank you so much for staying with us recently. Please know that we are grateful! We're glad that you enjoyed our hotel overall, and thank you for your very kind comments & feedback! We would be very honored to welcome you back the next time that your travels bring you back to the beautiful Yakima Valley. Once again, thank you! With our kindest regards & respect, DH-Hotel Marketing Director

"Poor customer service"

2
03/10/2016

We reserved a room through Priceline. We tried checking in at 1440'' but no rooms were available. The room they gave us was a smoking room with which we are allergic. The assistant manager said it wasn't up to them it was up to Priceline. She refused to give us another room or a refund and went about her business. At 1500' we asked for a room and they said the rooms were not ready yet. The assistant manager couldn't say what a time a room would be available. She didn't know if it would be 1600' or 2100'. She had a flippant attitude and was very rude. We called Priceline and they spoke with the assistant manager who reportedly refused to authorize a refund. They said there was nothing they could do. We spoke to the manager about the contact with Priceline and she said it was past the refund period and she acknowledged she refused to authorize a refund. She also threatened to ask us to leave (which she didn't do because she probably knew she'd have to authorize a refund.) We left a VM with the manager and spoke to Best Western customer service. They also spoke to the assistant manager who refused to authorize a refund. He said he managed to convince her to call us if a non smoking room became available. She did call us about 1630' or so. She refused to apologize. We will avoid this Best Western in the future and all Best Western hotels if possible.

BWPlusAhtanumInn, General Manager at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Unfortunately, 3rd party prepaid reservations (such as Priceline), do not allow a hotel all of the flexibilities in making modifications to a reservation upon the guests arrival to the hotel property. In this case, we certainly would have been able to change your room type from a smoking room to a non-smoking room, if we would have had one available & not been sold out at the time you stayed with us. In addition, any kind of a refund request for a 3rd party reservation can only be made with the 3rd party company you booked with. Since they are the ones that initially received the payment for the room, they are the only ones that can authorize a refund on those funds. I genuinely apologize if you felt that you were treated rudely. We certainly do try to make every attempt to meet the expectations of our guests. Sometimes specific circumstances can cause us to fall short and we then attempt to communicate the issue in a professional manner. Once again, please accept my humble apology on behalf of me and my staff if you were not taken care of properly at the time of your arrival. Thank you & with my kindest regards, Kelly Qunell-General Manager, Best Western Plus Ahtanum Inn

"Nice room, noisy neighbors"

4
01/10/2016

We enjoyed our overnight stay, though our neighbors talked loudly until late and then started back at it at 6 AM. The breakfast buffet was good with a nice variety, we even got to visit with a 14 week old Cougar cub who was here for the fair. Pillows were too puffy for me, but my wife thought they were wonderful. We would stay again.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear normana53, Thank you so much for staying with us recently! Please know that we were very honored to have you as our guest. We're glad to hear that you enjoyed our breakfast so much, and got to interact with the "Walk on the Wildside" folks that were here during our annual state fair! We certainly apologize if you experienced any noise while you were in our property. If that ever happens again, please be sure to notify our front desk staff so that we can try to remedy the problem. Once again, thank you very much for staying with us! With our kindest regards, DH-Hotel Marketing Director

"Great Place"

5
26/09/2016

First time staying in Yakima, attended Sprint Car Dirt Racing. Great hotel, location perfect. Very clean property, helpful staff. Nice to see they support local racing with a great racers discount. Next to mall and Outback Steak House.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Wendy W, Thanks very much for being our guest, and for your very kind & gracious comments here on the Trip Advisor website. Please know that we are grateful! We are delighted to hear that you enjoyed our accommodations overall, and found our staff to be friendly & helpful. We also hope that you enjoyed the fair while attending the Sprint Car races! Once again, thank you for your kindness. DH-Hotel Marketing Director

"another great stay"

5
26/09/2016

stayed here again for another softball tournament , great service from the start as you walk in , got a late check out . the breakfast is the best of a motel . The poolside courtyard area is a bonus -- all the lower rooms open up to it

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Steven F, Thanks for being our guest again while you were in town for a softball tournament! Also, thanks for your kind words to us here on the Trip Advisor website. We sure appreciate it! Please enjoy the rest of this year & we look forward to welcoming you back the next time that you are in our area! With our kindest regards & respect, DH-Hotel Marketing Director

"Typical"

4
23/09/2016

We stayed here one night and it turned out to be a typical Best Western. Clean rooms and reasonable prices. Our first room reeked of smoke even though it was a non smoking room. They moved us and the second room was fine. Good breakfast with a good selection of items.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear medalguy, Thanks very much for staying with us recently! Thank you also for your kind words & feedback here on the Trip Advisor website. Please know that we are grateful. We're pleased to hear that you enjoyed our property overall and found it to be clean, comfortable, & reasonably priced. We certainly apologize if you experienced any smoke odors in our hotel, and you definitely did the right thing by letting us know & requesting a different guest room. Once again, thank you for your feedback and for being our guest! With our kindest regards & respect, DH-Director of Marketing

"A good place to stay"

4
19/09/2016

We were traveling through Yakima so this was a good place for an overnight stay. A well k[t facility, caring and interested staff, and nice breakfast. Quiet room and close to the freeway, no real noise however.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Fred H, Thanks very much for choosing to stay with us recently. Please know that we were very honored to host you as our guest! We're delighted that you enjoyed our hotel property overall, and certainly appreciate your kind comments. Thanks again for everything, and please know that we would be honored to welcome you back the next time that you are in our area! Kindly & with respect, DH-Hotel Marketing Director

"Great Stay!"

5
15/09/2016

This hotel had very friendly staff, very clean and great breakfast! Would stay there again for sure and would highly recommend others to stay there as well. Only negative was the elevator was out of service and we had to carry out luggage up the stairs.

BWPlusAhtanumInn, Director of Marketing & Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Stacey M, My goodness, thank you for this very kind review here on the Trip Advisor website. Please know that we are very grateful! We're delighted to hear that you enjoyed our hotel, and thank you for your kind words about our hotel staff. We're also pleased to know that you enjoyed our breakfast so much! Once again, thank you for letting us know. We certainly apologize about any inconvenience you experienced because of our elevator. It is currently in an inspection process, and we hope to have it operational very soon. Thank you again for being our guest, Stacey! With our kindest regards & respect, DH-Hotel Marketing Director

"Impressive hotel in Yakima"

5
10/09/2016

When checking into our room, we were greeted very warmly by the front desk staff. They were kind and caring and asked how we were doing after our long car ride. I could tell that it was more than just the cursory "hi, how are you", that sometimes happens. The young lady was smiling and seemed genuinely caring about us. I had asked during our reservation process to have two rooms in close proximity and on the main floor, since I was traveling with my elderly mother. She verified that we still needed what was asked for on the reservation or if there were any needed changes. The breakfast the next morning was filling and delicious. I appreciated the great variety of cereals, oatmeal, eggs, and fruit. The rooms were well appointed and comfortable although the bathroom was on the small side.

BWPlusAhtanumInn, Director of Marketing & Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Andrea M, Thank you for your very kind comments! We are delighted to hear that you enjoyed your stay with us so much, and we certainly appreciate your kind words about our hotel staff. Please know that we are very grateful & truly appreciate your kind words. We are also pleased to know that you and your mother felt warmly welcomed to our hotel, and that our accommodations met your needs. Once again, thank you for letting us know. Finally, we are delighted to hear that you also enjoyed our breakfast! We have spent a lot of time working on our breakfast area & the foods that we offer, and are glad that you enjoyed our breakfast so much. Once again, thank you for your kindness & for being our valued guests! With our kindest regards & respect, DH-Hotel Marketing Department

"Not the best place to stay."

2
10/09/2016

Room condition not the best, bathroom very small and poor lighting in room. Does not meet BW "PLUS" standards in my opinion. Carpets not good, just not the Best place to stay with a family, and in No way a BW PLUS.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thank you for staying with us recently. Please know that we were honored to host you as our guest. We certainly apologize if your stay was in any way "less than spectacular". We apologize that you did not have good lighting in your guest room, and found the bathroom to be small. We are in the process of gradually changing our guest room lighting to LED, and are also discussing ways to enhance the size of our bathrooms. Should you ever wish to try another one of our guest rooms, please be sure to immediately ask the front desk if any other rooms are available and we will do our best to accommodate you, based upon our availability. Please know that we do indeed meet the BW Plus Standards, and once again we sure apologize if you did not find our hotel to be completely comfortable & accommodating to you & your family. Please know that we would be honored to welcome you back the next time that you are in our area and give our hotel property another opportunity to serve you. With our kindest regards & respect, DH-Hotel Marketing Director

"Well..."

2
07/09/2016

The hotel as a whole is not bad. The ruins are average if not a little small, not modern, needs an upgrade. The staff was pleasant but in the evening don't go outside!!!. The parking lot has people living in the bushes and it just doesn't feel safe.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear flight000, Thanks very much for staying with us recently! We're glad that you enjoyed our hotel overall, and certainly apologize if you felt unsafe at any time outside. Please know that our staff monitors both the inside & outside parking lot areas of our property often, and we find our property to be safe. In addition & just FYI, we are located just 1-bock from the Union Gap Police Station, and their officers also do periodic patrols of the exterior areas of our property. Once again, please know that we find our property to be safe & a family-friendly type environment. We look forward to the privilege of hosting you again on your next trip to the Yakima Valley. Thank you again for being our guest! Kindly, DH-Hotel Marketing Director

"Nice stay in the Yakima Wine Country"

4
05/09/2016

Excellent location for touring the area's attractions. Our room was spacious and clean. Staff were very helpful and welcoming. Very nice breakfast included in your stay. Our room was situated fairly close to the lobby, where the breakfast room is. Every morning, there was quite a noisy parade of people going to dine. Doors aren't very heavy and noise was very audible in the room. Chatting in the hallway, slamming doors. I would recommend a room, if you like to sleep later than 8am, less near the lobby. Otherwise a great stay. Recommend this excellent value.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear CoventryM, Thank you for staying with us recently, and also for your kind comments here in this review. Please know that we certainly value you as our guest, and truly appreciate your kindness & feedback! We certainly apologize for any noise you experienced during your stay. Please forgive us & please know that we will discuss this with our front desk staff. Thank you again for bringing it to our attention, and we genuinely apologize for the inconvenience. Once again, thanks for being our guest, and please know that we would be honored to welcome you back again in the future! Kindly, DH-Hotel Marketing Director

"Worst Hotel"

1
04/09/2016

There are lots of hotels where I stay throughout the year, and by far, this place stands out as one of the worst. They booked us into the wrong room, then it was like pulling teeth to get switched to the room we had booked. We got into our room to find a cockroach, stains on the bedspread and it was simply not up to other hotels standards that I usually stay in. To make matters worse, the pool had the most obnoxious loud people that we have ever been surrounded by and the staff simply Ignored it. Flash forward to later in the night (12:30AM), and people were outside being loud and noisy and the hotel staff did nothing to curb it, so we had to go out and request people quiet down. To make matters worse, we were told we couldn't get a late check out (no big deal), but we could use the pool for the rest of the day after we checked out. When we went to do that, we were told it was not allowed. The continental breakfast was substandard and the coffee was always out. Our room was advertised at $129.99 per night, but we looked at our receipt and the charges us $144.99 for the night. Staff was unsure of themselves and obviously not properly trained or empowered to make decisions, which is a kiss of death for the hospitality business. In closing, we won't be back, and unless you are extremely desperate for a cheap place to stay, I would avoid this place at all costs.

BWPlusAhtanumInn, General Manager at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Kael B, First of all, please allow me to apologize for the experience that you have described in regards to your stay. As you can see by the typical reviews that we get through Trip Advisor, this is certainly an anomaly. The stay that you have described is certainly not what we strive to achieve for any of our guests. On the night of September 3rd we had a very full hotel. I have done some investigating as to why your double queen poolside room was changed to a balcony room. It appears that there was a change to your room type shortly before 11 AM on the 3rd that did not have your approval. It is our policy to not change room types on a reservation unless we do get approval from the arriving guest. I will be clarifying this policy with my front desk staff. Once this change was made, it then became difficult to account for another poolside double queen room given the occupancy of the hotel. Fortunately, it appears that our front desk attendant was able to rectify this shortly after your arrival. We certainly do always attempt to keep our hotel a pleasurable environment for all of our guests. At times, we do not get the consideration and cooperation from guests to comply with our requests for compliance to our rules. Unfortunately, it appears that there were guests of this nature during your stay with us not adhering to our quiet time rules. My apology that you had to personally deal with these guests regarding their noise. These types of situations are usually given two requests to comply and then police are called on a third instance if there is still no compliance. I will also be discussing the details of this issue with my staff at the desk on that given night. Due to liability, our pool can only be used by our registered guests. I am sorry that you were told otherwise. My front desk lead was correct in stating the policy regarding this and I will make sure that all staff are clear on this policy. Our full hot breakfast receives extremely high reviews from many of our guests. My apology again if we somehow missed the typical standard of excellence in this area. I would like to reiterate that the reviews on Trip Advisor for our property are usually in the Excellent to Very Good range. I hope that you will take this into consideration and give us another opportunity to serve you on any future trips to the Yakima Valley. With my kindest regards & respect, KQ-General Manager

"worth the stop"

5
27/08/2016

All staff was exceptional friendly and helpful when needed. even the maids would greet you warmly when wandering the halls. everything was comfortable and clean. A very full breakfast compared to most places, large variety of items.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Cheri! Thanks for staying with us! Also, thanks for your very kind words here about our hotel, and our hotel staff. We are delighted to know that you felt so warmly welcomed during your stay, and we certainly appreciate your kindness in letting us know. We are also very pleased to know that you enjoyed our breakfast so much! Once again, thank you, Cheri. With our kindest regards & respect, DH-Hotel Marketing Director

"Great location!"

4
23/08/2016

A great place to stay and shop in Yakima. Next to restaurants and shopping. Hotel was clean and staff were very friendly. They offer a nice free breakfast with lots of options. If travelling with kids ask for a room that exits onto an outdoor pool area.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Laura C, Thanks for your kindness here. Please know that we certainly appreciate it! Thanks for letting us know that you like our hotel overall, and found our location ideal for shopping, dining, etc. Thank you also for your kind comments about our hotel staff, and breakfast. We are delighted that you enjoyed our staff, and that delicious breakfast! We're also glad that you enjoyed our pool & courtyard area, which truly is a wonderful place for families & all of our hotel guests to enjoy. Once again, thank you for letting us know. With our kindest regards & respect, DH-Marketing Director

"Very nice hotel."

5
22/08/2016

Wonderful hotel in convenient location. Terrific staff. Very dog friendly. Breakfast buffet was up to Best Western Plus standards. Clean and comfortable. Quiet. What else do you need? Beautiful lobby. Room with two queens was spacious. Very good TV selection. WiFi was not so fast/intermittent at the end of the top floor, but was super fast in the dining room.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear hhoudini300, Wow! Thank you so much for your kindness here. On behalf of our entire staff, please know that we are grateful! We are delighted to know that you enjoyed our hotel overall, and found our property to be clean, comfortable, and quiet. Thank you also for your kind words about our hotel staff, and our new hotel lobby area. That area was just recently remodeled over this past year & we are so glad that you enjoyed it! We are very grateful for your kindness, and please know that we would be honored to welcome you back again the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Good solid choice for a Yakima hotel"

4
22/08/2016

Yakima doesn't have a lot of first rate accommodations....The Best Western is a pretty good solid choice for this area. The staff was very friendly. The place was clean and the beds were comfortable.The air conditioner worked well (important for 100 degree weather). The breakfast was pretty good.... Our room was nice and fairly quiet (not the hotel's fault, the kids on sports teams get kind of noisy with the ice machine in the early morning. And thus, they run out of ice). The hotel is easily accessible from the highway. if we find ourselves back in Yakima, we would stay at this hotel again.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear SeattleGalSeattleWA, Thanks for your kindness here! Please know that we sure appreciate it. Thank you for choosing to stay at our hotel property when you were in Yakima, and once again, thanks for your kind words about our hotel. We are glad that you enjoyed the hotel overall, and that your room was comfortable during this very warm weather that we have been having. Thank you also for your kind words about our hotel staff. Once again, please know that we are grateful. We would be honored to welcome you back the next time that you are in our area! With our kindest regards & respect, DH-Hotel Marketing Director

"Outdoor pool is great"

4
22/08/2016

I stayed here because of the pool and the suite rooms on the ground floor with convenient access to the pool area. The pull out sofa was a horrible bed and a barely okay sofa. The breakfast is standard. The service is friendly and pleasant. We have stayed here 3 times over the last few years and always have a great time in spite of that sofa:).

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Jerry B, Thanks for staying with us & for your feedback here! Please know that we are very honored to host you as our guest, and sure appreciate your kindness. We are delighted to know that you enjoy our pool & courtyard area so much. That really is a special part of our hotel property, and thank you for letting us know that you enjoy it! Thank you for letting us know about the sofa, and please know that we are definitely looking into that in your suite. Finally, please know that we would be very honored to welcome you back again the next time that you are in our area! With our kindest regards & respect, DH-Hotel Marketing Director

"Cockroach found in the room"

3
20/08/2016

When we first arrived, my husband was unhappy with the rooms as he thinks they are reek of cigarette smoke smell even though they were non-smoking room. The staff was unwilling to let us change the rooms. However, we were able to change the room later after I found and killed a cockroach in drawer. :(

BWPlusAhtanumInn, General Manager at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Lazypigr, Thank you for taking the time to give us a review here on Trip Advisor. First of all, let me apologize for the experiences that you encountered in your guest room. We certainly do strive to make every stay a pleasant one for our guests. I ask for your forgiveness that we did not get you moved immediately with there being a smoke smell in your room. The front desk staff should have made this accommodation for you upon your request. The only time that this is not possible is if we are sold out for the particular evening & this could not have been the case since you were moved later due to the bug that was found in your room. Again, my sincere apology for this & I will review this important policy with my front desk manager. Regarding the roach that you found, we have never experienced this problem before at our hotel property. Thank you for immediately brining it to our attention. In seeking professional help, we have been told that this type of roach (and cockroaches in general) are extremely rare to find in this area of the country, and it was most likely brought in by a prior guest. We have already taken measures to address the entire hotel so that the problem does not spread to other rooms and locations. Once again, my sincere apologies for this stay with us, and I do hope that you will give us the opportunity to serve you again. With kindest regards, KQ-General Manager

"Very satisfied with my stay"

5
18/08/2016

Although the hotel was a bit older it was in amazing shape and very well cared for. This hotel is in the best area of Yakima, WA. Right next to a shopping mall, and within walking distance to several restaurants.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Cory A, Thank you for your kindness! Please know that we were honored to host you as our guest, and we genuinely appreciate your kind, heartfelt comments about our hotel property, and our proximity to the mall, restaurants, and several other great amenities. Cory, there is even a 10-screen movie theatre within walking distance! I hope that you can enjoy it on your next stay with us. With our kindest regards, DH-Hotel Marketing Director

"Ahtanum Yakima"

5
17/08/2016

Great place to stay! Excellent staff. Clean comfortable room. Will definitely stay again when in Yakima. Nice pool, quiet, good breakfast. Liked the cookies. Friendly people work there. Check-in and check-out went very smoothly.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Michael K, Thank you for your kind words here! We are delighted that you enjoyed your stay at our hotel overall, and enjoyed our pool, breakfast & other property amenities. It was an honor to host you & we look forward to welcoming you back! Kindly, DH-Hotel Marketing Director

"Still a fan of Best Western, but this one real flaws"

3
15/08/2016

While checking in, the front desk clerk answered at least a dozen phone calls so the process took longer than it should, although she was pleasant and apologetic The elevator didn't work, yet they didn't provide a heads up so if I were handicapped I could be sure to get a room on the first floor The front desk clerk had no idea where the exercise room was, even looking at a floor plan of the building The lobby walls are covered with large, framed quotes from the bible, which I found off-putting The exercise room is the smallest I've seen at a Best Western with old-school aerobics machines although at least the elliptical machine operated well but had no place for water bottle or iPod/phone The first floor hallways smelled of old cigarette smoke Internet connection was weak so I kept getting disconnected, so would avoid this BW location for future business trips.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
RoboOlympia, thank you for staying with us recently as our valued guest. We certainly apologize that your stay with us did not meet or even exceed your expectations. Please forgive us for that. We pride ourselves on an "excellent overall experience" for all of our guests, and genuinely apologize if we let you down. Thank you for the feedback that you have provided for us, and please know that the items that you commented on are being addressed. The elevator installation is currently in an inspection phase & pending approval, and ongoing training is continuing for our front desk staff & in all departments. Regarding the scripture on the wall, please know that it is not intended to offend, but simply to inform. Finally, thanks for the feedback about the Internet service, and our exercise facility. Charter communications did have some disruptions in service that have now been corrected, and our exercise room is scheduled for some renovations. Please know that we would be pleased to host you again in the future if your travels bring you back to the area. With our kindest regards & respect, DH-Hotel Marketing Director

"Great place to put your feet up!"

5
12/08/2016

I stay here 2-3 times a month, and always have had a great stay! its not the fanciest, or even the most modern. But its clean, quiet & comfortable. In my experience it seems to be well maintained. Good hot breakfast! Nice outdoor pool, and a very friendly/helpful staff.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear feekes75, Thanks for staying with us 2-3 times a month! My goodness, please know that we sure appreciate it! We realize that there are a lot of other lodging choices in the Yakima Valley, and we sure are grateful that you continue to choose to stay with us. Thank you again! We are also delighted to hear that you find our hotel to be clean, quiet & comfortable. We are also pleased to hear that you enjoy our breakfast & pool area. Those really are very special parts of our hotel property! Once again, thank you for your kindness & we certainly look forward to welcoming you back again on your next trip to the area. With our kindest regards & respect, DH-Hotel Marketing Director

"As expected, clean and comfy"

4
07/08/2016

Most definitely at the better end of Yakima with more going on for food and shopping. I appreciate that most BW's have upgraded, remodeled their facilities. The lobby and breakfast location were clean and spacious. The Ahtanum Inn added on a sun-room type seating off the breakfast area to more than double that space. Great visiting this place and seeing improvements along the way. This is definitely our usual stop when hanging over in Yakima!

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thanks for your kind comments about our hotel property, and for staying with us recently! We're glad that you enjoyed our recent hotel remodeling, and our new & very special "sun room area" of our breakfast room. Thanks for letting us know that you enjoyed that! Please know that we were honored to host you as our guest, and we definitely look forward to welcoming you back the next time you are in the area! With our kindest regards & respect, DH-Hotel Marketing Director

"Comfortable and Convenient"

4
06/08/2016

Excellent location just off I-82 in Union Gap, south end of Yakima, ten minutes to downtown. Close to the Valley Mall and a good selection of restaurants. We chose this hotel for a mid-summer getaway because it has a nice outdoor pool complete with loungers and umbrella tables, giving it a resort feel. The full hot breakfast was an extra bonus. Very good TV in the room and free WiFi, plus free computers in the lobby. We would definitely stay here again.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello GrandpaPete! Thanks for staying with us recently! And thank you for your very kind comments about our hotel property here on the Trip Advisor website. Thank you for letting us know that you enjoyed our hotel overall, and especially our pool area. That is a very special part of our hotel, and we are always delighted when people discover it & really enjoy it! Thank you for also letting us know that you enjoyed our TV, WiFi, and business center in the lobby. We sure look for to hosting you again on your next visit, GrandpaPete! With our kindest regards & respect, DH-Hotel Marketing & Sales Director

"Business Hotel"

4
04/08/2016

I stayed many times over the years and as a business hotel it is the most convenient for my needs. I like to have a hotel so easy to get to from the freeway and this one provides that. When going out of town the company I work for tries to have a consistent location for all of it's employees to stay while out of town.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Kenneth! Thanks for choosing to stay with us when you are in town for business. We genuinely appreciate that! We know that there are several lodging choices for the corporate business traveler, and it's a delight to have you choose to stay with us for your company business. My name is Dale, Kenneth, and please feel free to call me if I can ever assist you with your lodging needs, and also please let us know if you ever need a block of rooms for your company's business needs. Once again, thank you for being our valued customer, and also for your kind words about our hotel! We are glad that our property meets your needs. DH-Hotel Marketing Director

"Surprises Within!"

4
03/08/2016

Stayed here while working in Yakima. I have stayed here in the past, but had some surprises I did not know about! Check in was nice and easy, friendly staff. Room was larger than I needed and had a kitchenette! I did not know they had this! Beds were separated from a living area with couch and chair. Regular balcony that opened to my next surprise, a really nice grassy area in between the buildings and pool area. Picnic area, and stand alone BBQ grills like you see in the parks. This would be PERFECT if I was traveling with my family and wanted to cook out for dinner! Breakfast was fine, and they had chicken fried steak and makings for breakfast burritos. Not a restaurant, but many more selections than normal hotel breakfasts. Looks like they are updating and remodeling rooms too. Nice stay!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Brad! My goodness, thank you for your kind words here! Please know that we were honored to have you as our guest! We're delighted to hear that you enjoyed our hotel so much. It sounds like you might have been staying in one of our upstairs suite rooms, Brad, & YES that outdoor pool and courtyard area is a very special amenity of our hotel. Thank you also for your kind words about our hotel staff & breakfast. Once again, thank you for your kindness & please know that we would be honored to welcome you back again in the near future. Kindly, DH-Hotel Marketing Director

"Phenomenal Value"

5
01/08/2016

I discovered this hotel a few months back, and have stayed there three times already. The rooms are clean and quiet, the breakfast is about a nice of spread as you'll ever see, and the value is unmatched. I have now made this hotel my go-to place when I'm in the area. It's hard to beat the quality, and I highly recommend it!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Ronald R, We are delighted that you found us & sure appreciate your kind words here on the Trip Advisor website. Thank you! Please know that we are very honored to have become your HQ hotel whenever you visit the beautiful Yakima Valley. We look forward to your next visit! DH-Hotel Marketing Director

"Saviors"

5
29/07/2016

The front desk staff went way beyond normal courtesy. We had been denied a reserved room at a neighboring hotel because the previous guest had not vacated. When we went to Best Western Ahtanum Inn, we were told they were fully booked. Instead of sending on our way, the front desk personnel began an active search for a room as close to Yakima as possible. During this search there was a cancellation at Best Western and the room was offered to us. I can't say enough about the caring service!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thank you for your kind words, Peter! We are delighted that a room opened up & that things worked out for you to be able to stay with us. Once again, thank you for your kindness & for posting this very kind review about our hotel & staff. Please know that we are grateful! DH-Hotel Marketing Director

"Good for the price"

3
26/07/2016

Staff was nice. My room was clean. This is a decent hotel for the price. Air Condition was great on the very hot days. The ice machines did not work however. Breakfast meals were nice and they had a variety of items to choose from.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Catharine F, Thank you for being our guest recently! Also, thanks for your kind comments here on the Trip Advisor website. Please know that we are grateful! Catharine, thank you for the feedback about our ice machines, and please know that we will look into it. Thank you also for your feedback & kind comments about our hotel being clean, our affordable rates, and we are glad that you enjoyed our breakfast! Finally, thank you for your kind comments about our hotel staff. We hope to have the privilege of welcoming you back again in the near future! Kindly, DH-Hotel Marketing Director

"Friendly and Efficent"

5
20/07/2016

Close to several restaurants and shopping. Rooms were very clean and very nice to have a mini refrigerator in the room. Hotel staff was very friendly and helpful. They did not mind that our group of 65 people were there along with the baseball team that was playing in town.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Laurie V, Thank you for being our guest recently, and for this very kind review of our hotel property. Please know that we are grateful. We're delighted to hear that you enjoyed our hotel overall, and please know that we were honored to host you and your group at our hotel property! We hope to have the privilege of welcoming you guys back again very soon. With our kindest regards & respect, DH-Hotel Marketing Director

"Crossfire Club (CAA7)"

5
18/07/2016

This hotel hosted our group "Crossfires Across America" annual meet this year We had about 32 rooms for our group and the staff was outstanding We all received quality accommodations and very good service We all enjoyed breakfast each morning together before the day began General Manager "Kelly" was very friendly and enjoyed us staying there for the week I highly recommend this hotel for anyone to stay at Thank you all , Gary

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thanks very much for your kindness, Gary! We were very honored to host your great car club at our hotel property! It was wonderful to see all of the cars in our parking lot every day, and a real joy to see everybody smiling and enjoy themselves at our hotel & in the Yakima Valley. Thank you again for the privilege of hosting your fine car club, and please know that we would be honored to welcome you guys back again in the future! Kindly, DH-Hotel Marketing Director

"Adequate and clean place to stop "on the way""

4
18/07/2016

Since most of Yakima seemed to be booked up the day we needed to be there, we ended up at this freeway convenient Best Western. It's clean with a nice outdoor pool and grass for the little dog. The lobby walls are covered with Psalms and it's obviously a Christian owned facility. I question blatantly religious pronouncements in a hotel, no matter the religion. The breakfast was adequate, lots of parking and rooms are clean and nice. The best part is the Outback Steakhouse just steps across the parking lot. THAT was a nice amenity!

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello NWDogMom! My goodness, we sure are delighted that you discovered our property & decided to stay with us. Thank you! Thank you for your kind words about our hotel, and for this nice review here on the Trip Advisor website. Please know that we would be honored to welcome you back if your travels ever bring you back to the beautiful Yakima Valley. Once again, thank you for your kindness. DH-Hotel Marketing Director

"Summer stay"

4
17/07/2016

We enjoyed our stay at this hotel. We were with a car group and found the staff friendly and very accommodating for some "extras" that we required as part of our group activities. The rooms were very good and the location excellent for access and for nearby shopping.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear crossfire6, We're delighted to hear that you enjoyed our hotel so much, and thank you for letting us know! It certainly was an HONOR for us to host your great car club at our hotel! We would welcome the opportunity to host you guys again in the future! Thanks again for your kindness, DH-Hotel Marketing Director

"Best Western Ahtanum Inn Yakima Wa."

4
16/07/2016

We were part of a Car Group , Crossfires Across America, and a large one of over 32 cars ! It can be challenging, to manage a large group in a Hotel setting, but the Manager was nothing, but accomodating , to make our stay as a group work out well. The rooms were clean , and the pool area and grass area were well maintained, The complimentary Breakfast, was just what our group needed before we went on our Car excursions daily!!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Jean H, Please know that it was an absolute HONOR for us to host you & your car club at our hotel! It was wonderful to see everybody having such a great time, and a real delight to see those great cars in our parking lot. We would be honored to welcome you guys back in the future! Once again, thank you for your kindness, Jean! DH-Hotel Marketing Director

"Cross Fire Group Stay"

5
15/07/2016

Very enjoyable stay. Management and staff were most accommodating to our group. Our room was clean and stalked with toiletries that you would expect from a BW Plus. Breakfast was very good with lots of variety. Cookies and pastries in the afternoon was a treat. The location is near a freeway exit and across from a shopping mall. There are several eateries within walking distance or a short drive from the hotel. I would definitely stay there again.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Brenda C, Thank you for being our guest! Please know that it was definitely an HONOR for us to host you & your great car club! We are delighted to know that you enjoyed our hotel so much, and thank you again for letting us know, Brenda. With our kindest regards & respect, DH-Hotel Marketing Director

"Great Service, Even Before Checking In"

5
15/07/2016

We arrived around 4PM, the first hotel on our 9 day m/c ride. Right when we pulled up, an employee was coming out the front door and said, "Hey, welcome. You are welcome to park you bikes right here at the front door so we can keep an eye on them". Wow, not the first time we've heard this from Best Western, but easily the fastest. The desk host was super friendly and efficient, when asking my last name for the reservation, commenced with using my first name from there on. That felt very welcoming and comfortable. They had a ground floor room close to the entry as I had requested. Gave us the triple AAA rate and had us checked in and good to go within 5 minutes. The room was clean, comfortable and right up to the BW standard that we (my riding buddy & I) have come to rely on. Looking forward to the included breakfast and coffee in the morning.

"Wonderful Visit!!!"

5
15/07/2016

This hotel was great for our car club annual event!!! We arrived Sunday afternoon and left on Friday. The manager and staff were so friendly and accommodating. The breakfast each morning was wonderful; scrambled eggs, rosemary potatoes, tortillas, salsa, waffles, cereals, muffins and more. Right off the freeway for easy access for our daily drives. We would not hesitate to stay here again!!!

"Crossfires Across America"

5
14/07/2016

We came here with a Chrysler Crossfire Group of 32 Cars. They started out right, by having 30 sports of reserved parking on the side of the hotel. They let us use the breakfast room for our Mystery Crossfire Game (40-50 people.) They let us celebrate our last day together in the Breakfast room for our own Pizza Party. We used up the Lobby for people to inter mix with each other. Kindness was well above the normal. The GM (Kelly) was super kind, Vivian (and the new Trainee) were terrific, Nathan the night front desk did well even when us late goers were making some noise, and best of all for me Oscar did a fantastic job giving me the "Roof - Tour" to take pictures of the Crossfires and drivers. Thanks again for a great job !!!!!!!.

"Outstanding Staff & Service"

5
14/07/2016

From the moment of our arrival on Sunday evening for a week long stay with our Crossfire's Across America auto club we were treated like honored guests. Trina greeted us with an infectious smile and conveyed warmth like we were old friends. Thank you for the hospitality to us and exceeding expectations! The rooms were tidy, lobby and afternoon cookies inviting and location to shopping and dining steps away. We could not have asked for more. Job well done!

"RELAXING-CLEAN-AFFORDABLE"

5
14/07/2016

Desk personnel were very knowledgeable and efficient. We had a poolside room with a patio which was very relaxing in a garden setting. The room was spacious and clean. The breakfast area was spacious and the hot selections were very good (eggs, sausage, potatoes, biscuits, gravy) in addition to nice variety of cereal, fresh fruit, bagels, and pastries. And the price was certainly affordable. The only downside was the bathroom door which you had to close in order to access the bathtub.

"state softball"

5
12/07/2016

here for a state softball tournament , the staff here is the best , this is not a 5 star motel , more like a 3 , but they get 5 because of the service. we travel a lot in the summer & this place is my new favorite. the bathrooms are a little cramped - the only negative i have

"Nice place"

5
11/07/2016

Clean and nice it was close to the work we were doing in town. Breakfast was good, beds were comfortable. We will be staying again this week. The price of the hotel was reasonable. I would recommend this hotel.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Alejandro C! Thanks very much for staying with us! Also, thanks for this very kind review here on the Trip Advisor website. Please know that we certainly appreciate your kindness. We're glad you found our beds comfortable & that you enjoyed our breakfast so much. Thank you for letting us know! We definitely look forward to having you come back again this week! Once again, thank you for your kindness, Alejandro! DH-Hotel Marketing Director

"Nonsmoking Room Wreaked of Cigarette Smoke"

1
04/07/2016

We complained that our room smelled very strongly of cigarette smoke and asked for another room. They said they were completely booked and they couldn't move us to another room. The next day there were still no other rooms available but they said they would deep clean the room to get rid of the smell. When we got back to the hotel that evening, we were hit with a wall of vanilla room freshener so strong it burned our eyes. Ugh! Won't stay here again!! Breakfast was good so I gave them 1 star which is generous.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dean Jennae2012, We certainly apologize that your stay with us was less than spectacular. Please forgive us. We do have a few smoking rooms at our property at the north end of the building, but they are isolated from the rest of the building with their own exterior entrances. Once again, we deeply apologize if you experienced any smoke odors in your guestroom. Great care is taken by our housekeeping & maintenance departments to keep our property as clean & odor free as absolutely possible. You certainly did the right thing by asking for a different room at the front desk and once again we apologize that there was not another room to move you to. Once again, please forgive us, Jennae. Please give me (Dale), or our General Manager, Mr. Kelly Qunell. a call if you would like to discuss this matter further & provide us with some additional information. You can reach us at (800) 348-9701. Finally, thank you for choosing to stay with us & please know that we would be absolutely honored to host you again in the future whenever your travels might bring you back to the area. With our kindest regards & respect, Dale-Hotel Sales Director

"Very Good!"

5
04/07/2016

A very good experience ! Friendly staff. Clean. Will be nice when the elevator to the second floor is installed. Close to shopping and restaurants. The breakfast was good, the breakfast area was very clean. There is a washer and dryer if you have been on a long trip and need to do laundry.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Grant V, Thank you for the tremendous honor of hosting you as our guest. Also, thank you for taking the time to give us this review & for your very kind words about our hotel overall, our hotel staff, breakfast, etc. We hope to have our elevator operational very soon & that it will be running on your next stay with us. Once again, thanks for your tremendous kindness, Grant! Kindly, DH-Hotel Marketing Director

"K. Watier (Res. name Ruth)"

5
02/07/2016

Had a GREAT visit!! I am a self proclaimed "hotel snob" & almost always insist on staying at the Sheraton & Hilton properties. We were very VERY pleasantly surprised at the comfort, cleanliness, amenities and friendliness of the staff at this Best Western property. Every staff member we encountered was helpful, informative, accommodating & friendly!!! The breakfast was good & there was enough variety to satisfy everyone. We will certainly stay here on our next visit to the Yakima area!!

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Thank you SO much for your very kind words here! Our entire staff is very thankful for your kindness, and please know that we are all very grateful. We are delighted to hear that you had such a lovely stay with us, and that you enjoyed our staff, breakfast & our hotel overall. You kindness is truly appreciated! We look forward to the privilege of hosting you again the next time that your travels bring you back to the Yakima Valley! Please enjoy the rest of your summer! With our kindest regards & respect, DH-Hotel Marketing Director

"Needs some work"

2
28/06/2016

Staff at check in were not welcoming, my non-smoking room smelt like cigarette smoke, quality of bed was horrible (but everyone prefers different types of beds) (too hard for me), breakfast was GREAT, bathroom was extremely small with very little room to get ready in, location is great for shopping, clean room, just overpriced in my opinion. If other hotels weren't sold out I would have stayed somewhere else. Lots of truckers at this hotel.

BWPlusAhtanumInn, Hotel Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Melissa G, Thank you for staying with us recently, and for the honor of hosting you as our guest! We certainly apologize that you did not feel welcomed at our property. That is very important and please know that we have visited with our staff about this. Please forgive us as typically our property front desk & other staff are very welcoming & accommodating. We also apologize that you did not find your bed comfortable! Should that ever happen in the future, please notify our front desk staff right away so that we can try to find you another room that you might be more comfortable in. We are delighted to hear that you enjoyed our breakfast & hotel location! Please know that we have worked very hard on remodeling our breakfast area over the past couple of years, adding the "sun room area", etc., and working on the delicious food selections that are offered. Once again, we are glad you enjoyed it, and thank you for letting us know! Please know that we would be honored to have the privilege of welcoming you back to our hotel the next time that your travels bring you back to the Yakima Valley! Thanks again for your feedback, Melissa. With our kindest regards, DH-Hotel Marketing Director

"A nice hotel"

5
27/06/2016

This was a very nice hotel. Everyone on staff was friendly and helpful. The room was very clean and nicely decorated. The bed was probably one of the most comfortable hotel beds I have slept in. The pool area and pool itself were clean and well kept. Although the hotel was close to major roads, it was still very quiet. For us, it was also within walking distance to many restaurants.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Jeri H, Thank you SO much for your very kind words here! Our entire staff is very grateful for your tremendous kindness. We are delighted to hear that you had such a wonderful stay with us & enjoyed our hotel so much! Thanks for letting us know that you enjoyed your room & found the beds very comfortable. We're also glad to hear that you enjoyed our pool & courtyard area, and also our proximity to the freeway and great restaurants and shopping. Once again, please know that we were honored to host you as our guest & would consider it a privilege to have you come back and stay with us the next time you are in our area! With our kindest regards & respect, DH-Hotel Marketing Director

"No ADA"

2
26/06/2016

There were no grab bars in the room. Scooter nor walker could not fit into the bathroom. No shower access, or grab bars. No grab bar for the toilet. We specifically asked for ADA room when making reservation. Travelled 250 miles for a family function and room was small, partner couldn't get in the bathroom, toilet was low, no room to turn around. Bed was very comfortable.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Lynda W, Thank you for staying with us recently & for the privilege of hosting you as our guest! Lynda, our General Manager, Kelly, said that he has been in touch with you regarding your comments here. He is also working directly with our hotel owner regarding ADA requirements, etc., and is also working with you on a credit for your guest stay. Should you have any additional questions for him, please give him a call at 800-348-9701, Extension 166. On behalf of our entire team, we certainly apologize that we did not exceed your expectations. Please forgive us. We apologize that we did not communicate well with you at the time of your reservation. Please know that with some newer staff on board, ongoing training is happening overall & with respect to handicap rooms, ADA specifications, etc., & the differences between them. Once again, please forgive us but thank you for bringing all of this to our attention. Thank you for being our valuable guest & providing this feedback to us! We once again apologize for any inconveniences you experienced at our property, and are very sorry that your experience with us was less than spectacular. Please know that we would be honored to welcome you back again in the future. With our kindest regards & respect, DH-Hotel Marketing Director

"Wonderful Rooms, Wonderful Staff, Great Location"

5
20/06/2016

This Best Western has a lot to offer. The rooms are so nice and comfortable. The breakfast has a lot to offer and is very good. The breakfast area is kept very clean. Rooms facing the pool have relaxing seating out of each room. The pool has a nice sun bathing area, the court yard has a nice bbq and picnic area. Parking is plenty and the location is easy to access. This really is one of the nicest Best Westerns, I will always stay at this Best Western anytime I am in the area

BWPlusAhtanumInn, Director of Marketing & Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear 226phyllisr, My goodness, thank you very much for your kind words! Please know that your kindness has truly touched our entire staff. Thank you! We are certainly delighted to hear that you had such a nice stay overall with us, and that you enjoyed our hotel, breakfast, and special pool & courtyard area! That area really is like a little oasis where our guests can truly relax, enjoy the sun, swim in our pool, enjoy a bbq, etc. We are so glad to hear that you enjoyed it so much. Please know that we would consider it a privilege to welcome you back as our guest the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Wonderful visit"

5
18/06/2016

The staff was wonderful, clean accommodations. There wasn't a double queen, which we reserved a available so we got a free upgrade to a suite. The breakfast offered had many varieties to choose from. Would definitely stay here again.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Karen S, Thank you so much for staying with us recently! And on behalf of our entire staff, thank you for your very kind comments. Please know that we are grateful. We're glad that you enjoyed your suite & that you had a great stay with us! We are also pleased to hear that you enjoyed our breakfast! Please know that we have worked very hard on that area & the foods that we offer over the past few years. Once again, thanks for letting us know that you enjoyed it. Finally, please know that we would be honored to welcome you back to our hotel the next time you are in our area! With our kindest regards, DH-Hotel Marketing Director

"Overall a Very Nice Stay"

4
16/06/2016

The folks at the front desk were very friendly and helpful. Coffee is available in the lobby. We were upgraded to a very large double queen kitchenette suite as diamond select level. The carpet seemed new but the soft furnishings in the suite need replaced soon. The cushions on the sofa bed did not cover the bed mechanism and was very uncomfortable to sit on. The chair was much better. We had a first floor room with a sliding door in the back and a small patio with chairs. The second floor rooms have balconies with chairs. I liked that there was a table with four chairs and a nice kitchen (with a two burner cooktop) in the suite. Our beds were comfortable and the sheets were soft so we slept well. We did notice a lot of light in the bedroom when we turned off the lights as the TV had a bright red light and the alarm clock was also very bright. A rolled up towel blocked the TV light and a hand towel tossed over the alarm clock also helped. There is a picnic/BBQ area and a large pool inside the U made from the hotel rooms. Lots of restaurants nearby and almost shares a parking lot with an Outback. They had delicious link sausage in a casing (probably the best I've encountered recently) and wonderful bold coffee. There were four choices of cereal and skim milk available. Also, they had full size muffins and we really liked the chocolate chip ones. Finally they offered a free Sunday newspaper and this is very rare to find.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello AGoingGal! Thank you for this very kind review & great feedback for our hotel here on the Trip Advisor website. We sure appreciate it! Thank you for your kind words about our hotel staff. They truly are a special group of people & we all sure appreciate your kind words. Thanks for your feedback regarding our suites. Please know that our suites are currently right in the middle of a complete renovation & updating process, so hopefully you will be able to enjoy these remodeled rooms on your next stay with us! Please know again, however, that we truly do appreciate your feedback about our suites, and we also certainly apologize for any inconvenience you experienced in your room. Finally, we are so delighted to hear that you enjoyed our breakfast so much! We have worked very hard on our breakfast area, the new "sun room" area of the breakfast room, and on the foods that we offer. Thanks for letting us know that you enjoyed it! We certainly look forward to the privilege of welcoming you back to our hotel the next time that your travels bring you to the Yakima Valley! With our kindest regards, DH-Hotel Marketing Director

"Not a bad choice but could've been better."

3
13/06/2016

I reserved a "poolside" room and our was not poolside. Heating/cooling system was a little frustrating. We had to adjust the wall unit and the thermostat on the other side of the room. (Small inconvenience) Found a couple small pieces of garbage on the floor when we checked in. Front Desk staff was not unfriendly but not friendly as I would expect.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Christopher, Thanks for staying with us recently & for giving us this valuable feedback here on the Trip Advisor website. We sure appreciate it! We certainly apologize that you did not get the room that you requested. Should this ever occur in the future, please be sure to let our front desk staff know right away so that they can have the opportunity to switch you into your desired room type. We also certainly apologize that your room was not entirely clean. Please also forgive us for that oversight, and please know that we have notified our housekeeping department of that situation for them to look into it. Similar to the room type situation mentioned above, should that ever occur again in the future, please be sure to notify our front desk staff and/or management so that they can have the opportunity to correct the problem and/or switch you to another room. Once again, thank you very much for being our guest, and we certainly apologize that your experience with us was less than spectacular. Please know that we would consider it an honor to host you again if your travels ever bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Sales Director

"Happy friendly staff!"

4
05/06/2016

The check in at this facility was VERY friendly and welcoming! The bed and room were very nice and the only strange thing was the texturing on the ceiling in a rather unique fashion. My dog kept staring at it too :) They were very pet friendly and even have a small dog run for taking care of business - it was well stocked with bags along with the bag that came with my dog's welcome cookie. Hot breakfast was well stocked, clean and well organized - and the food was pretty good. Happy to see cheese to put on top of my biscuits and gravy - YUM!!! The cranberry juice was so cold and refreshing I had two cups. I do hope they get the elevator issue resolved so that my next trip can upgrade them to excellent!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Jeanette D! Thank you so much for being our guest recently! Also, thanks for taking the time to give us these very kind comments & review here on Trip Advisor. Please know that we are grateful! We're glad that you enjoyed our hotel overall, and that your dog was happy too! We're also glad to hear that you enjoyed our breakfast so much. We have worked very hard on remodeling & expanding that area over the past few years. We have also worked very hard on the foods that we offer, and are delighted to hear that you enjoyed it so much. Thank you, Jeanette. We apologize that our elevator is not operational yet. Our management team is working very hard on that, and we do hope that it is running great on your next visit. Once again, thank you for everything! With our kindest regards & respect, DH-Hotel Marketing Director

"Great Experience!!!"

5
31/05/2016

This hotel was a perfect fit for our group. The room exceeded my expectations and the staff was fantastic. The pool and grounds were great for all the kiddos we had in on our team. There was a lot of us and the Hotel staff managed it all beautifully. Breakfast was hot and ready for us, my kids loved making their own waffles!! We had a great time!!!

BWPlusAhtanumInn, Hotel Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Carmon/daniel T! My goodness, thank you for this very kind review here on the Trip Advisor website. Please know that we are very grateful! Thank you also for staying with us recently! We are delighted to hear that your experience overall at our hotel was so positive, and that you enjoyed our hotel, breakfast, and hotel staff. Once again, thank you for letting us know! We hope that you will choose to stay with us again the next time your travels bring you back to the beautiful Yakima Valley! Once again on behalf of our entire staff......thank you! With our kindest regards & respect, DH-Hotel Marketing Director

"Great location for shopaholics!"

3
30/05/2016

Our high school baseball team was participating in the Washington State Regional Championships in Yakima, Washington. We stayed here with the members of our team. Our number one praise for this hotel was its cleanliness. That is a very important attribute we look for in a hotel. The front desk staff were very helpful giving us directions to the stadium and other venues in the city. The best factor about this hotel is its back yard location adjacent to the 80+ store Valley Mall. A shopaholic's dream! The free breakfast seemed to have all the fixins for a big or small, healthy or not, breakfast. Overall, we enjoyed our stay and will book here again.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi freckles6! Thanks for staying with us recently with your team. Please know that we were very honored to have you as our guest. We are delighted to hear that you enjoyed our hotel overall, and especially our close proximity to all of the shopping! Thank you also for your kind words about our hotel staff, which we truly appreciate. Once again, thank you for staying with us, and for your kindness. With our kindest regards & respect, DH-Hotel Sales Director

"Good Hotel Value for The Price Paid"

5
19/05/2016

In Yakima for business. Room was clean and comfortable. Beds were very comfortable. Work area (desk and chair) were roomy enough to set up my laptop and get some work done. Breakfast was great. Staff was extremely friendly and helpful.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Larry! Thanks very much for staying with us recently. Also, thank you for taking the time to give us this kind review here on the Trip Advisor website. We sure appreciate it! We hope that your business trip was successful, and that you will choose to stay with us again the next time that you are in Yakima. Thanks for the kind comments about the desk & chair in your guest room, and we are glad to hear that it worked well for your business needs. Once again, thank you for being our guest & for these great comments. We were honored to host you & we all sure appreciate your kindness! DH-Hotel Marketing Director

"Excellent in every regard."

5
13/05/2016

We have stayed in MANY Best Western Hotels and this one offered the best breakfast we have ever had - from the variety to the presentation to the taste. Staff was friendly, courteous, helpful and happy. The hotel was well appointed, clean and wifi worked without any difficulty. Convenient location near the freeway was a bonus.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear HarvHaakonson, My goodness, thank you so much for your kind words about our hotel & staff here on the Trip Advisor website. Our entire staff is very grateful! Please know that we were very honored to host you recently, and we are delighted to know that you enjoyed our breakfast so much. A lot of emphasis has been put on that area of our hotel over the past few years, including the building of the "sun room" area, working on the variety & taste of the foods that we offer, service, etc., etc. *Thanks for letting us know that you enjoyed it so much! Thank you also for your kind words about our hotel staff, and hotel overall. Once again, we are very pleased that you enjoyed your stay, and we look forward to welcoming you back the next time that your travels bring you to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Huge place decent price."

4
25/04/2016

I spent one unscheduled night there,my vehicle broke down,i had to spend the night while it was being fixed at the dealership.The staff did a very good job at accommodating and help me the best they could,room was very clean and cozy and facing north(#240).Some kind of a little coffee break is served late afternoon and their complimentary hot breakfast is delicious.Eggs,sausage,ham,different potato styles,waffles,muffins,bread,fruits,variety of yogurts,cereals,coffee,tea,juices etc....Great place to stay even though i would have liked to keep going that day and skip the 300$ bill for my vehicle. I forgot to mention,they have a rate for CDL holders.

BWPlusAhtanumInn, Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Lejames1965! We sure apologize that you had vehicle problems while you were traveling through our area. We are glad, however, to hear that you eventually got it fixed & were able to get back out on the road. Thank you for choosing our hotel while you were in the area. Please know that we were very honored to host you as our guest! We're delighted to hear that you enjoyed our hotel overall, and especially our great breakfast. Please know that we have worked very hard over the past few years on that area of our hotel & we sure appreciate hearing that you enjoyed it so much! Thanks for also mentioning that we honor the CDL rate here at our hotel property. It is an important amenity for many drivers who travel a lot, and we are pleased to offer it. Once again, thanks for staying with us & for sharing your kind words to us here on the Trip Advisor website. We sure appreciate it! With our kindest regards & respect, DH-Hotel Marketing Director

"Stay in wine country"

4
23/04/2016

This hotel is in Union Gap just south of Yakima. We enjoyed seeing the apple and cherry blossoms as we drove in. Hotel is clean and staff friendly. We had a room overlooking the pool and lawn area which was clean and comfortable. The breakfast area is one of the largest we have seen at a Best Western with all the usual items with a friendly and efficient staff member.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello 2ontheroad_11! Thank you so much for your kind comments & feedback here on the Trip Advisor website. Please know that we certainly appreciate it! We are delighted that you enjoyed our hotel overall, and the beautiful scenery of our area with the cherry blossoms, etc. The Yakima Valley really is a lovely area this time of the year. Please also consider coming back in the late summer & fall as well. There are lots of fresh fruits & vegetables available for purchase from area farms, and also the various smells in the air are wonderful! Thank you for your comments about our hotel staff, pool & lawn area, and our delicious breakfast! Please know that we have worked very hard on that area over the past few years, and we are delighted to know that you enjoyed it so much. Once again, thank you for your kindness, and for being our valued guest! Kindly-DH-Hotel Marketing Director

"Great hotel!"

5
20/04/2016

I stayed here for work and I was very happy! Staff was very friendly and the hotel was very clean and comfy. Best nights sleep I have ever had at a hotel. I would definitely stay here the next time I am in Yakima!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello bethp393! Thank you for staying with us recently! And thank you for taking the time to give us this review & these very kind comments. Please know that we were honored to have the privilege of hosting you as our guest, and we are so delighted that you had such a wonderful stay at our hotel property, and great trip to Yakima! With our kindest regards & respect, DH-Hotel Marketing Director

"Great hotel with friendly, helpful staff!"

4
19/04/2016

We went to this area for a function in a nearby town. The staff were all friendly and extremely helpful with a mix-up with our reservations. The hotel had been remodeled recently, and the elevator was not yet up and running, so had to take the stairs to our room. Not a problem, though, as only 2 floors in the hotel. The hot breakfast was filling, with diced red potatoes, as well as the standard scrambled eggs and sausage. Both "light" and regular yogurt was a pleasant surprise. The eating area was quite large; a nice feature. Has an Outback Restaurant across its parking lot. Would stay there again if in the area.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Linda B, Thank you for taking the time to share your kind comments & feedback with us here on the Trip Advisor website. Please know that we certainly appreciate it! Thank you also for being our guest recently. Please know that we were very honored to have the privilege of hosting you at our hotel property. We are glad that you enjoyed our recently remodeled hotel property, including our breakfast area. We have spent a lot of time on our new front desk area/lobby, and on our breakfast room & the foods that we offer. Thank you for letting us know that you enjoyed it! Thank you also for your kindness & understanding about our elevator. The elevator is currently being inspected for operation, and we hope to have it up & running very soon. Once again, thanks for your feedback, Linda, and we look forward to hosting you again the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"what you need"

5
11/04/2016

Easy check in and check out, extra amenities in the room (towels, pillows etc). Nice staff and decent free breakfast. It is not the nicest hotel I have stayed at but for the price it is clean, proficient, nice staff, and has everything you need. I would stay there again anytime.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Christopher T, Thanks very much for staying with us! Please know that we are grateful to have hosted you. Thank you also for your very kind comments about our hotel here on the Trip Advisor website. We are delighted to know that you enjoyed our hotel overall, and enjoyed our guest room amenities, breakfast, etc. Thank you also for your kind words about our hotel staff, Christopher. Your kindness is truly appreciated. With our kindest regards & respect, DH-Hotel Marketing Director

"Yakima Marathon 2016"

5
06/04/2016

Staff is super accommodating and friendly, They got me a better rate at check-in and we also did a late check-out no extra charge. Full breakfast was available by 5:15AM race morning; shuttle bus to start and from finish - this is the only hotel in the area that does that. Conveniently located off 82, and close to shops and restaurants. Great value; I've stayed here a number of times and the staff always does a great job.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Doug! Thank you for staying with us recently, and for posting these nice comments about our hotel property here on the Trip Advisor site. Please know that we are grateful. We're glad that you enjoyed our hotel property, and that you were able to come for the Yakima River Canyon Marathon. That was truly a spectacular event, and we were quite honored to host all of you! Finally, thank you for your kind comments about our breakfast and the shuttle service. Once again, thank you for staying with us, Doug. With our kindest regards, DH-Hotel Marketing Director

"Excellent Overnight Stay"

5
04/04/2016

Very convenient location quiet and clean. This is an older property but has been renovated to keep up with the times. We had room with balcony facing the courtyard which was a added bonus. Beds were comfortable and even though the bathroom is small it was very clean. The staff is exceptionally friendly and helpful. They serve a good hot breakfast in a area with plenty of room which isn't always found. Would definitely stay here again when in Yakima area.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Greetings, Jerry G! Thank you for staying with us recently. Also, thank you for taking the time to give us these very kind & heartfelt comments here on the Trip Advisor website. Our entire staff is very grateful for your kindness. Thanks for noticing our recent renovations of our hotel property. We have spent a lot of time over the past couple of years remodeling the guest rooms, carpeting, breakfast area, and front desk area. We are delighted that you noticed & enjoyed these improvements. Thank you also for your kind comments about our breakfast, and especially our hotel staff members. They truly are a special group of people that really enjoy hosting travelers. Please know that we will be honored to welcome you back to our hotel the next time that your travels bring you back to the Yakima Valley, Jerry! With kind regards, DH-Hotel Marketing Director

"Very courteous Staff. Easy freeway access"

3
27/03/2016

This is a great place to stay. The rooms are clean and the beds comfortable. The breakfast is very good and you get a free local paper. The internet works well. The rooms are lacking in electrical outlets. It would be nice if the nightstand lamps had a recepticle. When traveling to this hotel I bring an extension cord. The front desk staff are the best.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear liferdave, Thanks for your kind comments! Also, thank you for staying with us recently. Please know that we were very honored to host you as our guest, and hope to have the privilege of welcoming you back soon! We're glad that you enjoyed our hotel overall, and found your guest room to be clean, and comfortable. We are also glad that you enjoyed our breakfast & breakfast area. We have spent the past few years remodeling & trying to make that dining area & the foods that we offer spectacular for our guests! Finally, thank you also for the feedback about our electrical outlets in the guest rooms. Please know that I will mention this comment to our maintenance department & onsite management team for them to consider & look into. Once again, thank you! With our kindest regards, DH-Hotel Marketing & Sales Director

"Best Stay Ever!"

5
19/03/2016

Awesome rooms with all the amenities. What I found particularly amazing was the free hot breakfast. We stayed on what appeared to be a busy day, but the breakfast area was very well stocked and prepared. We had a very nice lady in the kitchen named Roberta to point us in the right direction when we needed help, and she was very polite and professional even when our kids made a little mess. Great job Roberta and Best Western on a such a pleasant stay!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Quamera, Thanks for staying with us recently! Thank you also for your tremendously kind comments here on the Trip Advisor website about our hotel & staff. Roberta truly is great at her job, and please know that we will share your kind words with her. Thank you again! We're glad that you enjoyed your stay & our hotel overall. We have spend a lot of time over the past few years on our newly remodeled breakfast area, the sun room, & the foods that we offer. Thanks again for letting us know that you enjoyed it, and your stay overall. Please know that we are grateful. With our kindest regards & respect, DH-Hotel Marketing Director

"Great hotel, excellent location"

5
11/03/2016

This hotel is far enough from the highway to be quiet but close enough to be very convenient. I have stayed here multiple times and always enjoyed the peaceful atmosphere. The staff is very friendly and cheerful. The breakfast is exceptional for a hotel in this price range with hot eggs, bacon, and all of the conventional items too. I especially appreciate the excellent coffee which is not a given at moderately priced hotels.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Philip F, Thank you very much for staying with us recently, and in the past. We are delighted to hear that you enjoy staying with us whenever you are in the beautiful Yakima Valley. Thank you! We are pleased to hear that you enjoy our hotel overall, and find it to be a peaceful place, with a friendly & cheerful staff. Thank you for saying that, Philip, and for letting our staff know that they are making a difference & helping to make our guests feel welcomed. Please know that we are also delighted to hear that you enjoyed our breakfast so much! We have worked very hard on that area in having it remodeled, on the foods & beverages that we offer, etc., and we sure appreciate you letting us know that you enjoy it so much! Finally, thank you again for being our guest, and for sharing your kind comments to us here on the Trip Advisor website. We look forward to having you back! With our kindest regards & respect, DH-Hotel Marketing Director

"Worst I've been in"

1
09/03/2016

Beyond dated. How are they entitled to catorgize themselves as "Plus"? I stay in a lot of hotels. In fact I am in a hotel room 90% of the year. Never had I had a room worse than this. I am actually in pain. Bed here is in terrible shape, leans to the right, tag says it was manufactured 12 years ago. Other than that, this room is just akward. Bathroom counter height can't be to code. I'm 5'8" on a good day and the counter is at least 6" below my waist. Desk is more or less a small table with heavy, non rolling chairs...placed just at the foot of the bed. Room 230 just sucks. Next to stairwell, across from ice machine, facing highway, parking lot, restaurant, as well as a truck stop. Air filters were also filthy. If I have anything positive to say it's that the Internet is ridiculously fast for a hotel in the middle of nowhere. Just shy of 100mbps down and 10 up over ethernet...cut that in half for wifi. Still would never make up for the stay. I will never return to this location. (Rewards Status: BW Diamond)

BWPlusAhtanumInn, Director of Marketing & Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Floyd M, Thank you for choosing to stay with us recently as our guest. We certainly apologize that you did not enjoy your stay with us overall, and found your guest room to be uncomfortable. We noticed that you stayed 6-nights at our property. Should you ever have any problems with your guest room in the future, please notify our front desk staff and/or manager right away so that we can have the opportunity to look into the problems that you experienced in your room, and/or switch you to another guest room that better suits your needs. Our management team surveyed the guest room that you stayed in, and please know that you are correct with your comment that your room did not have a desk. That is indeed simply a guest room table. We do have other rooms available here at our property that are for business travelers & do have a desk, should you need one in the future. Regarding the beds in room 230, please know that we have scheduled a full inspection of the mattresses, box springs, etc., as soon as this room becomes available for us to do so. Regarding the air filter in this guest room, you are correct. We apologize that this filter was overlooked in our routine preventative maintenance schedule, and we appreciate you catching this & pointing it out to us. Our maintenance staff has rectified this problem by cleaning the filter. The guest room that you stayed in is indeed in a close proximity to our ice machine. We certainly apologize for any noise that you experienced, and hope that you will notify our staff for assistance if you ever experience any problems at our property in the future. Having a great night of rest is very important when you are traveling & working, and we apologize if this noise bothered you. In the future, please allow us the opportunity to correct such problems. Finally, we are glad to hear that you experienced great Internet service here at our hotel. Our IT professional just recently put in new access points to ensure this important guest amenity. We hope that you will reconsider & stay with us again in the future, Floyd. We value you as our guest, and would be pleased to welcome you if your travels bring you back to the Yakima Valley. Should you have any additional questions, comments or feedback for us, please call our Property General Manager, Kelly, at (509) 248-9700, to discuss them. With our kindest regards & respect, DH-Hotel Marketing Director

"Soccer Team Trip"

4
05/03/2016

The hotel was clean and the rooms comfortable. We had a youth soccer team staying at the hotel where we were able to get 11 families checked in, fed a breakfast, and checked out quickly so we could make their early game. The value was very good for all of the families.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Andrew W, Thank you very much for staying with us recently while you were in town for your soccer tournament! We hope that you enjoyed the tournament, and your time in Yakima overall. Thank you also for taking the time to give us these kind comments here on the Trip Advisor website. Please know that we are grateful! We are delighted to hear that you enjoyed the hotel overall, and that you had a quick check in & check out process at our hotel property. We're also glad that you enjoyed our breakfast, and the family atmosphere. Once again, thanks Andrew! Kindly-DH-Hotel Marketing Director

"visiting family"

4
02/03/2016

I went on a trip to visit my ill family member. I always stay at a Best Western when possible. It is comfortable and clean. I was not thrilled about the area but it worked. I came in late one night as I stayed out at my family members home for longer thab exoected. When I got back to the hotel the front door was locked. This hotel is basically off the highway behind a mall area in a very lonely spot, which made it kind of creepy. I had a room key but it didn't work for the main door as the door lock was not yet updated. I had to get the attention of the attendant that had just come out of the back room. He said that the lock had not been updated on the front door yet. You would think they would of done that one first. One complain though if you sleep in late you'll miss the cleaning service.

BWPlusAhtanumInn, Marketing & Sales Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Maria C, Thank you for staying with us recently. Please know that we were very honored to host you as our guest! We are delighted to hear that you enjoyed our hotel property overall, and we certainly apologize about any inconvenience that you experienced from our guest room key lock updating process. Thank you for your patience with us, and we apologize that the problem at the main door occurred. We would be honored to welcome you back to our hotel the next time that your travels bring you to the beautiful Yakima Valley. Once again, thank you for your kindness. DH-Hotel Marketing Director

"Convenient and predictable"

4
24/02/2016

Full met my expectation except for the fact that I didn not get a king as requested. Other than that Best Western Plus is a great way to go, and this one has everything you need and within walking distance.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Z6747EVchrisb, Thank you for staying with us recently! Thank you also for taking the time to give us these kind comments here on the Trip Advisor website. We're delighted to hear that you enjoyed our property overall, and certainly apologize that you did not get the King room that you requested. I do not know exactly how this transpired, but should this type of thing ever occur again, please notify our front desk staff right away so that we can try to get you into your desired room. Once again, thank you & please enjoy safe travels! With our kindest regards, DH-Hotel Marketing & Sales Department

"sportsman show"

5
21/02/2016

This Inn had everything I was looking for people were very friendly rooms were clean and quiet had everything you might want in the room. The hot breakfast was great clean great food and a large selection. I would stay there again for sure.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Greetings doglover w! Thanks for staying with us recently! Also, thank you for your very kind words regarding our hotel establishment. We're delighted to hear that you enjoyed your stay overall, and found your guest room to be clean and comfortable. We are also delighted to know that you enjoyed our delicious breakfast so much. Thank you for letting us know! Finally, please also know that we are delighted to work with the CW Sportsmen Show, and the event coordinators for that event are truly wonderful people! We're glad to know that you enjoyed the show & it really is a privilege and honor for our hotel to work with that show, and for us to have that great event in Yakima. Once again "thank you", and please come stay with us again! With our kindest regards always, DH-Hotel Marketing Director

"Excellent"

5
20/02/2016

Excellent staff very helpful and pleasant. Made sure that everything was perfect in everyway Room was great very clean and well stocked with coffee and amenities. Breakfast was first rate. Not just make your on waffle like most hotels.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Sharon L! Thank you so much for your very kind words here on the Trip Advisor website. Please know that we all appreciate your kindness very much! We're delighted to hear that you enjoyed your stay with us so much, and thank you again for letting us know. Thank you for your kind words regarding our hotel staff, your guest room, and our breakfast. We are glad to know that you enjoyed our breakfast so much. We have worked very hard on that area over the past few years including a complete expansion & remodel of the entire area, and a complete revamp of all of our breakfast food items. We are glad you enjoyed it, Sharon! Once again, thanks for your kindness, and we hope to have the privilege of welcoming you back again soon! With our kindest regards & respect, DH-Hotel Marketing Director

"Very pleasant stay !!!!"

5
16/02/2016

Our stay at the Best Western PLUS Ahtanum Inn in Yakima, Wa. was very nice. The rooms were nicely decorated and the beds were extremely comfortable to sleep on and we got a nice rest, The continental breakfast in the morning was excellent. They had a very good variety of items to have for breakfast. You just had to chose was you liked. The hot items were kept hot and were displayed very well. The location was excellent. There was lots of shopping areas within walking distance. Restaurants were close by also. So this hotel was located in a very good location. The staff were pleasant and helpful. The maids were also friendly and asked if there was anything we needed just asked them and they would accommodate our requests.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello dowayneg! My goodness, thank you very much for your kindness here! Our entire staff was deeply touched that you took the time to type up this very kind review here on the Trip Advisor website. Once again, thank you! We're delighted to hear that you enjoyed our hotel so much, and got a comfortable nights rest. Thank you for your comments about our breakfast here at the hotel. Please know that we have all spend a lot of time working on our breakfast room over the past few years in remodeling it, redesigning it, and working especially hard on the delicious foods that we offer our guests for breakfast. Thank you for letting us know that you enjoyed it so much! We're also glad to hear that you enjoyed our hotel's location & close proximity to great restaurants, shopping, etc. Finally, thank you for your very kind words about our hotel staff! They truly are a special group of people that all enjoy working here & we all certainly appreciate your kind words about our staff, and our hotel overall. Please enjoy the rest of this year, and we hope to have the privilege of welcoming you back to our hotel the next time your travels bring you back to the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"A nights stop"

5
07/02/2016

Although we had never stayed at Yakima before it was about 1/2 way on our destination so we thought we would give it a try. We always look for Best Western Hotels so when we found this one it was great. Very nice room with a patio door to the back yard. Although the pool wasn't open because of the season, the yard was very nice to walk in. Ladies at the front desk were helpful and friendly. The breakfast in the morning was organized and everything was kept full and tidy. All dishes were cleaned up as soon as someone left if they didn't take their own. Nice hotel and nice little town.

BWPlusAhtanumInn, Hotel Marketing Director at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Laurie L, Thanks very much for your kindness here! Please know that we were delighted to host you as our guest, and we certainly appreciate your kind words & feedback here on the Trip Advisor website. We're glad to hear that you enjoyed our hotel overall, and hope that you can come back sometime during the summer months to enjoy our pool & grass courtyard area! Our pool area is typically open from mid-May through mid-October. Thank you also for your kind words about our breakfast & breakfast area, and our front desk staff. They really are a special group of people & we truly appreciate your kindness! Enjoy the rest of this year, Laurie, and we hope you will stay with us again the next time you are in the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Best Western yes, Best Western Plus no"

3
06/02/2016

For a roadside accommodation this hotel is ok in terms of location and amenities. In terms of noise insulation it is not so good. We heard the guests next to our room shuffle chairs and talk loudly on their patio literally every fifteen minutes while they were smoking outside. Very annoying! On the positive side: tasty red bean soup was offered late afternoon.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear BeeVancouver, Thank you for staying with us recently! Please know that we were honored to host you as our guest. Thank you also for taking the time to give us your feedback & this review here on the Trip Advisor website. We greatly appreciate your feedback! We apologize that you experienced some noise in your room during your stay. If this ever occurs in the future, please contact our front desk right away so that we can have the opportunity to help with the situation. We can contact the guests that were making the noise to ask them to please quiet down for the consideration of other guests, or we could even move you to another guest room during your stay. Once again, we certainly apologize for any inconvenience you experienced because of this. Finally, we're glad to hear that you enjoyed our late afternoon snacks! Our breakfast is delicious too, and we hope that you were able to enjoy that when you were here. Thanks again for the privilege of hosting you! With our kindest regards & respect, DH-Hotel Marketing Department

"Very outdated hotel - Hallways reek of cigarettes"

2
03/02/2016

While this may be an okay hotel for truck drivers and construction workers, it is certainly not a suitable hotel for the typical business traveler. Very outdated and rundown decor. Hallways stink of cigarette smoke. On the positive side, the breakfast is huge and amazing for a Best Western of this type. They actually have a real kitchen. The staff is friendly and helpful. They have cookies and chili out every evening and coffee always available in the Lobby. That is a very nice touch. If you are a smoker, trucker, construction worker, you will probably like this property. Otherwise, I would recommend you steer clear.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear jrogerm, Thank you for staying with us recently & for being our guest. Please know that we were very pleased to host you as our guest. Please also know that we are honored and grateful to host several different types of travelers at our hotel property including corporate travelers of all types, family groups & leisure vacation travelers, several different types of sporting teams & other groups, golf, hobby, & wine tasting travelers, and we are honored & consider it a privilege to work with all types of travelers. Over the past couple of years we have remodeled our guest rooms, remodeled our front desk & lobby area, installed an elevator, and put new carpeting & other décor in all of our guestrooms. We are continually investing back into our hotel property to make the best impressions & guest experience that we possibly can. Our maintenance, housekeeping & other departments keep on top of deep cleaning of the rooms, any odors that occur, etc., and it would be helpful to know what area of the hotel you experienced an odor. We do indeed have five smoking rooms at our property that have their own individual entrances & are separated from any interior hallway areas of our hotel so that they do not affect other guests. We would appreciate more specific feedback on exactly where in our property that you experienced a smoke odor. With this in mind & if you are able to, please call our property onsite General Manager, Kelly, at 800-348-9701, Extension 166 to discuss this further. We greatly value & appreciate your feedback. In fact, we would also welcome any other feedback that you might have for us including other remodeling ideas, etc. We're also delighted to know that you enjoyed our breakfast area & breakfast so much! Similar to several other areas of our property, we have done extensive remodeling in that area recently, and have put a great emphasis on the overall environment of our breakfast area, and the foods that we offer, etc. Once again, thank you for letting us know that you enjoyed it so much! Finally, thank you also for your kind words about our hotel staff. They truly are a special group of people & your kindness to them is certainly greatly appreciated. With our kindest regards & respect, DH-Hotel Marketing Director

"We stay here every year for the central Washington state fair."

5
24/01/2016

I absolutely love the staff at this hotel. I have stayed here for five years in a row now. I come to town every September for the fair. We are at the hotel for anywhere between 10-15 days. We also have small exotic animal babies that accompany us. This hotel has been one of the BEST hotels I've ever stayed in. I applaud the staff and how they treat their guests. I look forward to my stay and the staff every year. Thank you for going above and beyond for your guests!

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Olivia! Thank you so much for your tremendous kindness, Olivia! I have actually met you here at the hotel, and please know that we sure appreciate you guys (very much) too! Thank you for the joy that you bring to our hotel by staying with us. You & your company not only make our staff smile, but our guests too. Thank you for that. Once again, please know that we are delighted to host you as our guest, and we look forward to seeing you again during this year's fair later this year. Thank you again for your kindness, Olivia! With our kindest regards & respect, DH-Hotel Marketing Director

"Yearly vacation stay"

4
20/01/2016

This is one of the places we go once or twice a year to get over to the east side of the state and enjoy some of their beautiful weather. We started staying here about 7 years ago and keep coming back for more. I will break this review down in 4 sections. Grounds/pool, Room/Bathroom, Hotel condition/service, and Breakfast. Grounds- The grounds at the best western are some of the best I have stayed at for a hotel in its category. The Pool area and courtyard are spectacular. They just recently replaced all of the pool furniture and the grounds are always usually very nicely landscaped. Plush green grass and a big area to play catch or even bbq on. They have a few charcoal bbq pits that you can use and a nice quaint gazebo to sit under. One of the big reasons we stay here is because of the private courtyard and pretty grounds. Room- The rooms are nice and have everything you need. Furniture seemed to be updated within the last 10 years and they do have flat screens in the rooms now. Mini fridge/microwave also are located in the rooms. I recommend spending the little extra and upgrade to the poolside/balcony rooms. Bathroom- The Bathrooms are where I deduct my 1* from. Most of the bathrooms are TINY. Its a challenge to maneuver around the bathroom when showering or trying to share it with another person. The shower head is also very low and its hard to not get water on the ground due to the shower curtain. Unfortunately there is nothing that can really be done about the bathrooms size at this point and I will have to live with them. If someone from the Best Western is reading this I would recommend attaching new shower heads that give the extra height.The ones that you can actually remove and hold in your hand. That Would help for us taller people. Hotel condition/ Service- This hotel is older and shows its age in the darker hallways but it doesn't feel cold or dingy like some older hotels. They seem to try to update this hotel little by little every year. Flat screens, outdoor furniture, elevator most recently. I am glad they continue improving the hotel and hope they don't stop as I would like to continue staying here. They have a large breakfast room now that was added a few years ago. Overall its a hotel that shows its age but not in a negative way. Just in some of the wood work and carpet choices and things of that nature. Service here is usually very good but I have came across one front desk person that seemed inconvenience by me when I went to ask a question and they were outside smoking a cigarette. They huffed back inside though and helped me. This was a rare occasion and hope it doesn't happen again. If so I may have to report that person to the manager. (not that I want too we all have our off days). Breakfast- Breakfast here is one of the better ones you will get at a continental breakfast. Has all the things you need and is usually always stocked. Waffles (with the yummy strawberries, butter, sugar free or normal syrup, and whipped cream), cereal, fruit, bagels, pastries, variety of milk, juices, eggs, fried potatos (microwaved), biscuits and gravy, sausage links, etc One of the very best for the price point. If you are staying in Yakima and are planning on doing things at the hotel like swim or play outside this is the place to go. They have fancier hotels in yakima with more up to date furnishings but they don't have the beautiful courtyard or 8 foot deep outdoor pool with bbq pits and gazebo.

BWPlusAhtanumInn, Director of Marketing at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Brandon P, My goodness, thank you for your kindness here! Also, thank you very much for choosing to stay with us when you come to the Yakima Valley. Please know that we are very grateful to have you as our guest. Also, thank you for taking the time to give us your comments here on the Trip Advisor website, and for your thoughtful suggestions. We are glad to hear that you like our pool area so much! That really is a special part of our hotel, and we are always delighted when our guests enjoy it so much. We're also glad to hear that you enjoyed your guest room overall, and thank you for your comments regarding the shower heads. Please know that your suggestion will be brought to the attention of our property owner & management group for their consideration. And yes, you are correct, unfortunately nothing can be done about the size of the bathrooms, although they are considering some different "sliding type" doors that might allow more room. Finally, please know that we sure are glad that you have noticed the improvements that we have done to our property overall, including a brand new lobby area, new guestroom carpeting, and the installation of a new elevator which should be inspected & operational very soon. We're also delighted that you enjoyed our breakfast! A lot of attention has been paid to that area over the past few years including the newer dining area, and the foods that we offer. It is getting similar to a restaurant now with all of the delicious choices. Thanks again for your kindness & for this thoughtful review, Brandon. We look forward to hosting you again the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Hotel"

3
21/12/2015

It was bad winter storm. We arrived late at the hotel. It is great to watch on the tv. It was nice shower. we couldn't sleep well in the bed. It was awful bed. It need update the bed. It was good breakfast.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Alexandre V! Thank you very much for staying with us recently & for being our guest. Please know that we were most honored to host you here at our hotel property. Thank you also for your valuable feedback. We are delighted to know that you enjoyed our hotel overall & that you enjoyed your shower and our breakfast. We have worked very hard on our breakfast area & the foods that we offer for our breakfast over the past few years. Once again, we are glad to hear that you enjoyed it! Finally, we certainly apologize that you did not find your bed to be comfortable. Please know that we rotate our mattresses quarterly, and we also offer extra comfort-padded mattress covers on our beds. We will certainly check out the room that you stayed in to assess your beds & mattresses. Thank you again for bringing this to our attention. Once again, thank you for being our guest, Alexandre! With our kindest regards & respect, DH-Hotel Marketing Director

"Only because my go to hotel was full"

3
10/12/2015

I tried a new hotel, and no good deed goes unpunished. The room needs to be updated, the bed was average, breakfast quality was ok but could be better. They really need to update the amenities in the room. For example the ironing board. Why in the world would they bolt the darn iron to it? The iron was junky and takes up so much of the useable space. Besides, the iron was nasty. Can someone tell me what in the world do people do to these things? It's like someone cooked a grilled cheese sandwich on it!! Need more outlets to plug electronics in to. The place was just ok.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Greetings PNWMR & thank you very much for staying with us recently. Please accept our most sincere apologies that your stay was less than outstanding, and we did not meet up to your expectations. We are genuinely concerned about this, and certainly apologize to you. It is very important to us that all of our guests feel welcomed, valued, and have a very comfortable stay with us in every way. Please know that our hotel had a complete renovation over the past couple of years including several things in our guest rooms, new carpeting, a new front desk area, breakfast room area remodeling, and also a new elevator that is currently being finalized for operation. Thanks for the feedback about the ironing boards & please know that our hotel General Manager & maintenance department is looking into this situation. All of our irons/boards are being inspected. Should you ever have a problem with your guest room or anything in your guest room in the future, please let our front desk staff know about it right away so that we can have an opportunity to correct the problem. PNWMR (sorry that I do not know your first name), please know once again that we apologize that we did not meet your expectations, and that we also were honored to host you as our guest. If you would like to discuss your stay further, our hotel Manager's name is Kelly. You can reach him at (800) 348-9701, Extension 166, if you would like to visit with him more extensively. Thanks again for your feedback & for being our guest. With our kindest regards & respect, DH-Hotel Marketing Department

"Priced right, Great Place to stay!"

5
30/11/2015

This Lg. Property is near Union Gap and the Valley Mall. Not far from Fairgrounds and Convention Center in Yakima. Clean, comfy and well equipped. Nice workout room, and hot breakfast with lots of choices! Plenty of seating for Breakfast. Breakfast also extends to 10:00 am. which is helpful. 2 levels, with Stairs only. So if you have chn. or mobility issues, request main floor.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello KJR4! Thanks very much for staying with us recently! Also, thank you for your very kind comments here on the Trip Advisor website. We are delighted that you enjoyed our hotel so much, especially our close proximity to the Valley Mall, Fairgrounds, and Convention Center. Thank you also for your kind comments about our breakfast area & breakfast. We have worked very hard on remodeling that area over the past couple of years, and are so delighted to know that you enjoyed it so much! Thank you also for your kind comments about our guest fitness center. Please know that we are currently having an elevator installed in our hotel which is currently being finalized & inspected, and should be operational very soon! Once again, thank you for staying with us & for your tremendous kindness! With our kindest regards & respect, DH-Hotel Marketing Director

"Great people"

5
30/11/2015

It was my first stay for business and my experience with Best Western. The people made the visit an excellent experience. There are very few things that really differentiate a hotel stay. The rooms are comparable, but its the people that can make or break the stay. This Best Western did an outstanding job!

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Bill F! Thank you very much for choosing to stay with us recently while you were in our area on business. Please know that we were honored to host you! Also, thank you for your very kind comments about our hotel, and especially our hotel staff. They really are a special group of people, and we certainly thank you for your kind comments about them here in this review. Please know that we are all very grateful & truly appreciate your kindness! We hope that you will continue to stay with us whenever you are in our area on business or personal travel! With our kindest regards & respect, DH-Hotel Marketing Director

"Greeted with cookies & hot chili"

5
12/11/2015

The front desk staff made us feel very welcome with fresh baked cookies and hot chili. They were very friendly and helpful. The room was large sand extremely clean. We had a restful sleep due to the quietness of the room and the comfortable bed. The breakfast was incredible - fresh ingredients cooked in front of you. We thoroughly enjoyed our stay here and would recommend it to all.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi cdncarol1! Thank you so much for your kind words about our hotel, and our staff. Please know that we are incredibly grateful! We're delighted to hear that you enjoyed our cookies & chili, and our breakfast! We are proud of our new breakfast area & the foods that we offer there, and thank you for letting us know that you enjoyed it so much! We're also glad that you found your guest room to be clean, quiet, and comfortable. That is of course a very important thing when a person is traveling. Thank you again for your kindness and for the privilege of hosting you as our guest. Please know that we would be most honored to welcome you back the next time that you are in our area. With our kindest regards & respect, DH-Hotel Marketing Director

"Best Western Plus Ahtanum Inn, Yakima"

5
09/11/2015

This Best Western is a very nice and comfortable place to stay. The suites are very roomy, the kitchen layout is perfect. They pool area is welcoming. I have used the BBQ area several times. A perfect place to stay with or without children. This Best Western is very accommodating and comfortable.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Phyllis R, My goodness, thank you very much for your kindness! Please know that we all certainly appreciate hosting you as our guest, and also your very kind comments & affirmations here on the Trip Advisor website. We're glad to hear that you enjoy our suites so much, and appreciate the kitchen area. They are special & spacious rooms that can accommodate a family or individual traveler on a long-term stay, or even larger teams & groups! We're glad that you also enjoy our pool & courtyard area, and our BBQs. That exterior outdoor pool & courtyard area is also a very special part of our property, and we are so delighted to hear that you enjoy it so much, Phyllis. Once again, we are very pleased that you enjoy our hotel so much, and thank you for letting us know. Your kindness is truly appreciated! With our kindest regards & respect, DH-Hotel Marketing Director

"Basic"

3
06/11/2015

No frills here. Not a hotel, more of a motel. They brag about a great breakfast, but don't offer it until 6am. I'm gone before then. now they are making me add more, so I'll say I didn't get the room I reserved. How do you reserve a room and then when you get there they say its not available?

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Barry D, Thank you very much for staying with us recently. Also, thanks for taking the time to give us your valuable comments & feedback here on the Trip Advisor website. We certainly genuinely apologize for any inconvenience you experienced with your guest room, and would welcome the opportunity to visit about this more with you to better understand what occurred. Please contact Kelly, our General Manager, at (509) 248-9700 x 166 if time permits for you and you would like to discuss this further. Once again, we certainly apologize for any less than superior service that you may have experienced with your room and/or overall, and please know that we would be very honored to welcome you back to our hotel again in the future. Thanks again for staying with us, Barry, and please call if you have time and would like to discuss this further. With our kindest regards, DH-Hotel Marketing Department

"Convenient Stop-over in Yakima"

3
03/11/2015

To break a long drive, we spent a night at this Best Western. It was not as good as many Best Westerns we've visited, but adequate, considering it's location in the middle of a commercial/industrial zone. This is Yakima. The service was average, the room clean, quiet and comfortable, and the complementary breakfast was surprisingly good. Our only criticism, as first appearances are important, is that they should replace the dilapidated front door and pick up the trash littered along the shrub-beds on the hotel front.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Melville M! Thank you for staying with us recently! Please know that we were very honored to host you as our guest. Thank you also for taking the time to give us this feedback here on the Trip Advisor website. We are grateful. We're glad to hear that you enjoyed our hotel overall, and that your guest room was clean, quiet, and comfortable. Also, thanks for your kind comments about our breakfast! We have worked very hard on that area & the foods that we offer, and are glad to know that you enjoyed it. Finally, we apologize about any trash that had blown in that had not yet been cleaned up. This is a windy area, but please know that one of our team members in our maintenance department goes outside to clean up any trash on a daily basis. Again, we apologize that you experienced that inconvenience. Once again, thank you for being our guest, and please know that we would be honored to welcome you back the next time you come to our area! With our kindest regards, DH-Hotel Marketing Department

"Nice Property"

4
03/11/2015

I was in town on business and thought I would try a different hotel this time. Found this hotel and it was nice but nothing special or out of the ordinary for the price. They did have an outdoor pool for families in the summertime which would be nice but for the difference in the price I would probably go back to my original hotel that I usually stay at when in town. Thanks for a "nice stay" Staff Was friendly so I cant say anything bad about that! Cant really say anything Bad just NOTHING Stood out to recommend to others. Sorry

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Brent S! Thanks for giving us a try when you were in town recently on business! Please know that we were very grateful to host you & hope that you will choose to stay with us again the next time you travel to our area on business, or personally. We appreciate you as our valued guest, and thank you for your kindness, Brent. With our kindest regards, DH-Hotel Marketing Department

"Nice but insensitive"

3
28/10/2015

One of Yakima's nicer facilities for overnighting. A classic Best Western with two exceptions. The included breakfast exceeds BW Plus standards and is terrific (though my traveling partner said the breakfast needed bacon). The other exception is the prominent display of religious sayings. This can be seen as offensive by some and certainly insensitive by management.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi DavidPortland! Thank you very much for staying with us recently, and for your very kind comments & feedback here on the Trip Advisor website. Please know that we are grateful. Thank you for saying that we are one of Yakima's nicer facilities for overnighting. We sure appreciate that! Also, we are glad that you enjoyed our breakfast overall. We have worked very hard on our breakfast area room & the foods that we offer over the past few years. Cost is the primary issue regarding bacon, but please know that we do offer ham & country fried steak on two days each week. Once again, we're glad that you enjoyed our breakfast overall, and thanks for letting us know. Thank you also for your comments & feedback on the scripture verses. The intent is certainly not to offend, but to inform. Once again, thanks for being our valued guest, David. We would be honored to welcome you back again the next time that your travels bring you back to the beautiful Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Department

"Would stay here again "

4
20/10/2015

This is an older hotel, but very clean and served our needs well. The beds were very comfortable, but seemed small...they said they were queen sized but felt much smaller than our queen at home. The entire room was very clean and quiet. I didn't hear a noise all night. Breakfast was very good, lots and lots of choices. We had Belgian waffles with strawberries and whipped cream, bagels and English muffins. They also had eggs, sausage, lots of pastries, cereals and yogurts. We traveled with our dogs, and there is plenty of grassy areas to walk them. Definitely staying here again if we go back to Yakima.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Heather K! Thank you very much for staying with us recently! Also, thank you for taking the time to share your kind comments with us. We are grateful to know that you enjoyed our hotel overall, and had a nice stay with us. We're glad that you enjoyed our breakfast so much. We have worked very hard on that area of our hotel over the past couple of years, and are delighted that you enjoyed it! We would be honored to welcome you back the next time your travels bring you back to Yakima, Heather! Thanks again for your kindness! With our kindest regards & respect, DH-Hotel Marketing Director

"Don't pick this Best Western"

2
12/10/2015

Best Western usually gives reliable if unspectacular service and amenities. The Ahtanum Inn looks to be an older facility and our room, while clean, had a non-working thermostat and the soap dispenser in the bathroom didn't work. The staff had not been particularly helpful on check-in so we didn't bother reporting these issues, as we had to get to sleep with a meeting to get to the next day. The 6 a.m. wakeup call we requested came in at 6:20, though luckily we had our cellphone backups. The breakfast was nice and the Internet service worked, but overall, I wish we'd chosen the northerly Yakima Best Western location - it was a bit more expensive, but sometimes you get what you pay for.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear Susanne W, Thank you very much for staying with us recently. Please know that we consider it an honor to have hosted you as our guest. Susanne, on behalf of our entire staff, we certainly apologize that our property did not exceed your expectations overall. Please forgive us. Your satisfaction is genuinely important to our entire team here, and we certainly apologize that we did not meet your expectations overall during your stay. Please know that the thermostat & soap dispenser in your room have been checked & corrected. Thank you for pointing that out to us. Also, we apologize that your wake up call arrived 20-minutes late. Our property manager has checked that and fixed the problem associated with that clock. Once again, please forgive us, Susanne. Please know again that we value you as our customer, and would be honored to have you give our property another try the next time your travels bring you back to the beautiful Yakima Valley. Thank you again for this feedback, Susanne. With our kindest regards & respect always, DH-Hotel Marketing Director

"Home-away-from-home"

4
11/10/2015

The staff here is always very pleasant & kind. There always very helpful if we need something. I especially like the Christian atmosphere. The complimentary breakfast & the way the room is set up makes it very convenient for the hotel guest.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Leslie! Thanks very much for your kind comments here on the Trip Advisor website. Please know that we were honored to host you as our guest, and very touched by your kindness. We're glad that you enjoyed our hotel property overall, and our Christian atmosphere. Thank you for letting us know that, Leslie! We look forward to the privilege of hosting you again the next time your travels bring you back to the beautiful Yakima Valley! With our kindest regards, DH-Hotel Marketing Director

"Convenient location suffers from truck stop neighbor and spotty service"

3
11/10/2015

I stayed at the hotel twice in midsummer 2015, last in 2015. The property has both a super convenient location, just off major freeway with fast on / off and still close to central Yakima. But the property is adjacent to a very busy, sizeable truckstop with all the related noise and visual impairments. The hotel management does an excellent job of assuring that the truckers do not hang around the property. However, one night I estimated that over 150 tractor trailer rigs were parked overnight behind the truck stop overflowing into the mall parking lot behind. The hotel is neat, clean and well maintained. Rooms are comfortable and décor is pleasant. Management is clearly working hard to try to upscale the property. Service is sketchy. It really irritates me when I approach front desk rep with local area questions and they know nothing about the area. If you hire newcomers or people commuting from some rural area, give them an orientation on surrounding restaurants, clubs, and shopping. Also, one day my room had not been cleaned, and the rather effete night desk clerk pointedly attempted to make it seem as if it were my fault. I would like to rate these folks a 4 for trying hard with property limitations, but I just can't quite justify it.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Greetings wr11! Thanks very much for staying with us when you have traveled to our area! Please know that we were very honored to host you as our guest. Thank you also for your very valuable feedback here on the Trip Advisor website. We certainly apologize that you did not get your questions answered when you asked for guidance about our area. Please know that our front desk staff does receive a complete training orientation, which includes an orientation of our area & things to do around the Yakima Valley. However, we certainly apologize if your questions were not answered in an acceptable manner, wr11, so please forgive us for that. Thank you for your kind comments about our hotel including our guestrooms, our property décor, and we are delighted to hear that you enjoyed our pool area & the sunset so much! That can be quite beautiful at times. Finally, please know that we are indeed located just off the freeway & one of our great neighbors is the Gearjammer Travel Plaza. They do indeed have a large, designated parking area behind their facility for long-haul drivers to park their vehicles, get gas, & eat. This facility is managed in an excellent manner, and they have always been a great neighbor to our property, along with several great restaurants, the Valley Mall Shopping Center, and the Mercy movie theatre. Once again, thank you for being our guest! We are honored to host you & would consider it a privilege to host you again the next time that your travels bring you back to the beautiful Yakima Valley. With our kindest regards & respect, DH-Hotel Marketing Director

"Not up to Best Western Plus standards"

3
09/10/2015

This sure wasn't like the other Best Western Plus hotels we stayed in during our three-week trip. The wi-fi was impossible to join without help from the front desk, and even then it was slow to connect. Then we were locked out of of wifi the next morning, even though 24 hours hadn't passed; and we couldn't get back online no matter what we tried. The bathroom was missing basic amenities like tissues. There was no directory of services. They only had one key for the room. The pool is outdoors and not very attractive. Breakfast was mediocre. What a contrast with the Best Western in Coeur d'Alene, ID the previous night. This place is not Plus!

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear RuNanS, Thank you very much for staying with us recently, and for taking the time to give us your valuable feedback here on the Trip Advisor website. Please know that we were honored to host you as our guest here at our property. We certainly apologize about the problems that you experienced with your Internet & wi-fi service during your stay. We have been experiencing some problems in that area, and we are currently diligently working with our Internet Service Provider, and our property IT technician to remedy those problems. We certainly apologize for any inconvenience you experienced in that service, and ask you to please forgive us. Our in-room directories are currently being updated & revised at this time, and we also certainly apologize that they were not available during your stay. Our pool & courtyard area is generally considered a very positive & attractive property amenity, but our pool is currently closed for the winter season, and we are having our deck area completely remodeled to be ready for next spring. We do offer an expansive breakfast & have worked very hard on our breakfast area and the foods that we offer over the past few years. We do, however, welcome & encourage any suggestions that you might have for us regarding our breakfast. If you have any further suggestions and/or ideas for us, please call Kelly, our General Manager, here at the hotel. Once again, thank you for being our guest, and please know that we would be honored to have the opportunity to host you again in the future. With our kindest regards & respect, DH-Hotel Marketing Director

"Golf Outing"

5
09/10/2015

The stay and play golf package, with Apple Tree GC, is a great value. We have been utilizing it for several years. I will recommend this hotel to anyone looking for a nice, clean, comfortable and quiet hotel in the Yakima area. Thank You BW.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi William! My goodness, thank you so much for your kindness here! We really appreciate you & your group staying with us & we are so glad to hear that you enjoyed our hotel & the Apple Tree so much! We are so honored to be partnering with such a fantastic golf course! William, thank you again for staying with us each year when you come back to the area, and thanks also for your very kind words about our hotel, staff, etc. We really appreciate you! With our kindest regards & respect, DH-Hotel Marketing Director

"Comfortable in Yakima"

4
08/10/2015

Nicely furnished hotel with clean, comfortable guest room. Convenient location to interstate. Hotel staff were friendly and helpful. Breakfast was standard Best Western breakfast fare. Would recommend this hotel if traveling inYakima.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear John S, Thanks very much for staying with us recently, and for your kind comments here on the Trip Advisor website. We are grateful! We are delighted to hear that you enjoyed our hotel overall, and would recommend us to others. Thank you! Please know that we would be honored to host you again if you are ever in our area in the future. With our kindest regards & respect, DH-Hotel Marketing Director

"Business Hotel"

4
06/10/2015

I use this hotel several times a year for business and it is always clean, comfortable and the location makes it work well for my needs. I really enjoy the fact that the staff knows my name each time I show up to check-in and that makes me feel welcome. There are restaurants close with a good variety of types of food.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi Kenneth! Thank you very much for using our hotel when you are in the area on business. Please know that we greatly appreciate hosting you! Also, thanks very much for your kind words about our hotel overall, and our hotel staff. They are a special group of people, and we are all very grateful for your very kind words. Once again, thank you for staying with us, and for this very kind review here on the Trip Advisor website! With our kindest regards & respect, DH-Hotel Marketing Director

"terrific staff great stay"

5
05/10/2015

our room was clean, the staff was very kind and friendly. The only draw back is the room doors slam very loud. Plenty of parking and well lit. There is a few restaurants nearby for easy dining options. The full breakfast in the morning was perfect.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hi 673lanettem! My goodness, thank you very much for your very kind words & feedback here on the Trip Advisor website. We sure appreciate it! We are very glad to hear that you enjoyed your stay overall, our proximity to area shopping & restaurants, & our breakfast! We have worked very hard on our breakfast dining area and the foods that we offer for our breakfast over the past couple of years, and we sure are delighted to hear that you enjoyed it so much. Once again, thank you for your very kind comments! Please also know that we will mention your feedback about the doors to our maintenance department to have them check them. We are sorry that that occurred during your stay. Thanks again & please know that we would be honored to host you again the next time that your travels bring you back to the beautiful Yakima Valley! Kindly, DH-Hotel Marketing Director

"A Good Overnight Stay"

4
29/09/2015

Just stayed here for one night, while traveling. Staff was friendly and efficient. Room was clean, well furnished and decent size. Breakfast the next morning was good. Breakfast area was clean, nice variety of items and they were kept well stocked.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Dear papawildcat, Thank you very much for staying with us recently! Please know that we were delighted to serve you as our guest. Thank you also for taking the time to give us your kind feedback here on the Trip Advisor website. We are delighted to know that you enjoyed our hotel overall, and our breakfast. We would be honored to welcome you back the next time that your travels bring you back to the Yakima Valley! With our kindest regards & respect, DH-Hotel Marketing Director

"Nice Rooms"

4
28/09/2015

Nice rooms, good size with accommodations perfect for families. Ask the desk for extra coffee. Seems to be limited supply at most Best Western facilities. Breakfast service is good but the fake eggs can get old. Big enough variety to choose something else. Good location about 40 minuets to Prosser and about 40 minutes back to Ellensberg. Many activities inbetween. This is far enough off the freeway to be quiet. Off ramp can be tricky.

BWPlusAhtanumInn, Director of Sales at BEST WESTERN PLUS Ahtanum Inn, responded to this review
Hello Michael A! Thank you very much for staying at our hotel! Also, thank you for taking the time to give us your feedback & kind comments here on the Trip Advisor Website. We are glad to hear that you liked our hotel overall & that our guest room size accommodated you and your family well! Also, we are glad to know that you enjoyed our breakfast, and our hotel's location between Ellensburg & Prosser. Please know that there are also other fine Best Western hotels in both Sunnyside, and Prosser, directly off of the freeway. We hope that you might also be able to stay at one of those hotels in the future! Once again, please know that we were honored to have you as our guest! With our kindest regards, DH-Hotel Marketing Department