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Codice vantaggio

Best Western Hotel Wilsonville Inn & Suites, Wilsonville

4.0/5  - basé sur 416 notations.
29769 SW Boones Ferry Road, 97070-7202, Wilsonville, United States - visualizzare mappa

Benvenuto al Best Western® Wilsonville Inn & Suites!Il nostro hotel si trova vicino a Portland e a soli 20 minuti a sud di Wilsonville, nei pressi di un fantastico centro commerciale outlet. Che tu ti trovi qui per lavorare presso Colombia Helicopters o in occasione della competizione Spring Horse Classic, Wilsonville è una città incantevole con alcuni dei migliori negozi della zona. Da Fry's Electronics ai numerosi ristoranti, questo sobborgo di Portland offre tutto ciò di cui hai bisogno per un viaggio fantastico. Le camere ristrutturate di recente ti offrono tutto il confort e la tranquillità che meriti. Potrai approfittare di piscina e idromassaggio al coperto nel nostro hotel di Wilsonville. Ci sono molti ristoranti nelle vicinanze, ma la colazione è offerta da noi. Ti attende ogni mattina una colazione completa a buffet gratuita. Sono inclusi waffle, pasticcini e yogurt a volontà, per farti iniziare la giornata nel modo migliore. Potrai completare il pasto con succhi di frutta e caffè 100% qualità arabica. Aziende quali Sysco Wilson Construction, OIT, Marten Transport, Ricoh e Aurora Jet Center attirano spesso viaggiatori presso il nostro hotel di Wilsonville. Accogliamo anche i concorrenti del Mount Hood Invitational. La città è nota per i numerosi concessionari di autovetture e molti viaggiatori d'affari si recano qui per lavorare presso aziende di spicco da Audi a Nissan. Questa zona è molto frequentata dai viaggiatori d'affari e il nostro personale sa che per loro pace e tranquillità sono fondamentali. Per questo le nostre camere spaziose sono concepite in modo che tu possa lavorare in tutta comodità. Il vicino campus della Xerox attira numerosi visitatori da fuori presso il nostro hotel di Wilsonville. Tra riunioni e lavori da portare a termine, potrai facilmente ritagliarti un po' di tempo libero. Il Bullwinkle Family Fun Center della città offre ogni genere di svago, da un campo da minigolf ai videogiochi. Anche se sei qui per un breve viaggio aziendale, approfitta finché puoi dei servizi privi di imposta di vendita dell'Oregon. Prenota oggi stesso al Best Western Wilsonville Inn & Suites, per goderti i vantaggi di una posizione fantastica!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Wilsonville Inn & Suites

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i vantaggi dell'hotel

  • Terme
    Terme
  • Aria condizionata
    Aria condizionata
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 416 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
198
Molto buono
117
Nella media
50
Scarso
30
Pessimo
21
CONSULTARE I PARERI SU
Affari Affari
97
Business Business
65
Da solo Da solo
29
Di coppia Di coppia
61
In coppia In coppia
84
In famiglia In famiglia
174
Viaggio con amici Viaggio con amici
22
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Nice location, poor housekeeping"

2
11/08/2018

I'm not sure why this location gets such great reviews. Location? First, let me say how fortunate this hotel is to have Angela at the front desk. She is outstanding and in my opinion, holding this place together. We had a King Deluxe room which still had long black hairs all over the bathroom floor. There was no soap. When we asked about it at front desk, Angela (being a bit embarrassed) confessed they had run out and all rooms had shampoo offered as soap. This sweet lady sent someone (maybe herself?) to get liquid soap for us. At breakfast, there was a rotten orange in the fruit basket and another guest found several small packets of creamer so old they'd molded... It makes you wonder where housekeeping is and if the sheets are really being laundered. I would not recommed staying here nor would I stay again. I hope Angela finds a place more suitable to her.

"Comfortable place to stay"

4
09/07/2018

The location is perfect for my needs, 5-6 minutes to the Aurora airport where I need to go for work from time to time. Only 30 minutes to the Portland airport, too. The rooms are generally quiet, always clean and the beds are always comfortable. The exercise room is adequate for a basic workout. The only downside is that the breakfast, which is included in the cost of the room, is boring, pre-made and repetitive, and not conducive to a multi-day stay because of that. On the bright side, there are a number of good restaurants very close by.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for your feedback about your recent stay. We appreciate your honesty and will take it to heart to improve in our breakfast . We hope you come back and see us again and tell us how we did! Best Regards, Jessica Cornish

"Good Location"

4
09/07/2018

Good location with easy access on and off I5. A variety of stores and restaurants close by. The property is clean and relative quiet. Would ask for room on west side to avoid freeway side if light sleeper. Rooms were large. Breakfast was OK. WIFI was pretty good for a hotel. Workout room was small but not busy. Staff was great and the night shift had coffee for me early which was appreciated. Hotel was sold out each evening, would book before arriving.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Brian, Thank you for submitting a review online! We love to hear about your experience and we keep striving to make it better! We hope to see you again and you can tell us about our improvements in the future! Best Regards, Jessica Cornish

"Wonderful hotel in Wilsonville Oregon"

5
21/05/2018

We had a wonderful stay at this hotel on our way home from a trip, I made the reservations with Angela who was extremely professional, friendly, helpful, and knowledgeable! She went out of her way to make us feel very welcomed and appreciated. We will definitely tell our family and friends to stay at this hotel when traveling.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Sandra, I am very happy you enjoyed your stay at our property. Thank you for letting us know about your experience online. We appreciate your feedback and we hope to see you again in the future! Best Regards, Jessica Cornish

"Wilsonville, OR"

5
10/05/2018

This was a perfect hotel for our stay. Great places to eat close by and also to shop. The freeway was located right by hotel for easy access to get around area so there was some traffic noise during the day, nighttime was pretty quiet. Hotel served a great breakfast in morning everything was fresh and hot. Pool and hot tub worked great. Room was clean and very comfortable, our only issue was not the greatest shower pressure. Overall stay was wonderful, very friendly and helpful staff as well.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you so much for your review. We are happy to hear that you had a good time! We work really hard to make all our guest happy! We hope to see you again in the future to provide excellent customer service! Best Regards, Jessica Cornish

"Clean and comfortable hotel!"

4
25/03/2018

Very clean and comfortable and the staff very friendly. The pillow-top beds were very very comfortable so that we had good night sleep.Also, the breakfast was good and especially one of the staff made my son extra bacon strips. Yummy! Overall very good!

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you so much for your feedback! We are happy you enjoyed your stay and we hope to see you again in the future! Best regards, Jessica Cornish

"Convenient location"

3
19/03/2018

I travel weekly for work and I enjoy staying at Best Western hotel's during my travels. They have a good breakfast and the rooms are clean. The Wilsonville Best Western is in a great location close to restaurants and easy access to I5.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear John, Thank you for choosing Best Western for your travels and thank you for the feedback! We hope to see you again in the future! Best, Jessica Cornish

"Convenient to I-5"

3
08/03/2018

A fairly generic hotel that is not close to town or very exciting, but for someone visiting Portland from the south, a decent place to stay without having to fight through traffic. It met my basic needs. Back side of the building away from I-5 has the quietest rooms.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for letting us know about your stay! We appreciate you and your loyalty to our brand! we hope to see you again sometime! Best, Jessica Cornish

"Average BW"

3
25/02/2018

The pros were large room with love seat couch sitting area. Good breakfast for a BW with hot food, large and small yogurt containers and sliced peaches in a cup. Friendly front desk staff. It is a good location, easy on/off from the 5. They had a small indoor pool and gym. There are 2 restaurants across the street. One was pizza, burgers and the other was the Ram. Both were crowded at 5:30 on Fri, I assume popular with the after work crowd. At the end of the block in a strip mall was a Hunan Kitchen where we ate. It was OK Chineese food for on the road. Now for the 3 star rating: There were some safety concerns with hotel. First, the door to the room was missing metal plate in door jam so it was jiggily when closed and could of easily break open with a foot. Second, it was a 4 story hotel and all the stair well doors were left open all of the time. This is a fire hazard, and the sign next to the door indicates that. Third, it was wet outside, and they had a small mat at entrance with a tile floor. We came in from outside and almost slipped on the tile floor after taking one or 2 steps on the mat - like the floor was waxed or something. Someone could have EASILY fallen. We did notify the front desk at check out about the door to the room and she said she would tell maintenance to fix it. These safety concerns can be easily addressed and not sure why they haven't. The place doesn't seem up to BW standards. Our room was on the side facing the freeway and could hear the traffic. I assume it would be much quiter on the back side. Would I stay there again? - only if I had to.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for letting us know about your recent experience here at the Best Western in Wilsonville. I highly appreciate your feedback and will address your concerns directly. Hopefully we get a chance to see you again in the future , to see if you like the improvements! All the best, Jessica Cornish

"Nice, affordable and quite and near the freeway"

5
11/02/2018

This hotel was a great deal for under a $100. It was just right off the freeway but surprisingly very quiet. I got coffee and breakfast and was right back in the freeway. Nice rooms with good beds too.

"Unique room set up"

5
09/02/2018

Easy and friendly check in. Great location just off I5. I could walk to several restaurants. Room had a short wall between where bed was located and sitting area. Attached to wall was granite counter, bar sink and fridge and microwave too. TV could swivel so you could watch from bed or couch. Nice desk and comfortable chair. Wifi is good too. Breakfast staff was very friendly. Hot breakfast with pancakes, scrambled eggs, sausage, hash browns and biscuits and gravy. Also had cereal, instant oatmeal, yogurt, fruit cups and bread and pastries.

"Wilsonville Best Western"

5
01/01/2018

We highly recommend this Best Western. We have stayed here 3 years in a row for Christmas/New Year's and have been very satisfied with our experience. The staff is wonderful, very kind and cheerful. Our grandkids love the pool and the many breakfast options. I'm sure we'll stay there again in the future.

"Perfect last-minute stay"

5
31/12/2017

Had a great stay here. Was travelling for most of the day when me and my family got stuck in bumper to bumper traffic for more than 90 minutes in the Portland area. My 4-year old had had enough, so we decided not to try to drive the extra hour to the city where we planned to stay the night and just took the next exit with a hotel. We're so glad the exit was the one next to the Best Western Wilsonville Inn & Suites. The front desk person was friendly and helpful and the room was clean, spacious and quiet. The free breakfast was great and the woman running it was so nice and did a wonderful job of quickly bringing out food and asking folks if there was anything she could help them with. Before we left, she grabbed some stickers for my daughter, which was quite nice of her to do. The person at check out was also quite good as well. All in all a great stay. If I am in the area again I would without question consider staying here again.

"Never again"

2
21/12/2017

Would not recommend this hotel unless it is your last choice. Many issues from booking to check out. Beds not sized properly. Breakfast cold, door broken and repaired with packing tape. Room appeared not to have been vacuumed. Closet door stuck/hard to open.

"Good rooms. Small mix up"

3
15/12/2017

Had a reservation. Checked into room. When I entered my room, there was luggage already in there. I Ended up getting moved from a quiet 3rd floor room to a first floor across from pool entrance. That kind of was a disappointment but I went along. Rest of stay was fine.

"Nice Hotel"

5
03/12/2017

Everything was very comfortable and clean. The staff at breakfast was motivated, and did a great job stocking the items as they ran out. I would definitely stay here again the next time I'm in Oregon.

"Great location, but poorly managed hotel."

2
03/12/2017

The overall appearance of this hotel is satisfactory, but please do not let that persuade you to visit this property. I stay at BW's about 90% of the time I travel, which is often. This particular property did not meet my expectations on multiple levels. Keep in mind, I've only ever left a couple below average reviews of BW properties, and this is one of them. There were a few different issues that arrived during my stay at the Wilsonville BW location. The TV signal was intermittant and made watching TV impossible. I left for work at 6:45AM and returned at 4:30PM, at which time both days my room was never cleaned. I only used the heater during my stay (not the HVAC), and the carpet inside of the room was soaked near the unit. This is a sign of poor sealing, which I am sure if you removed the carpet you would find mold. My worst experience was trying to check my co-worker in a day later than myself and experience a $50/night increase in his room vs mine. After 5-10 minutes explaining how I am a Diamond member and paid $50 less a night, they only offered a $10/decrease. This was extremely wrong of them; especially after I went to BW.com afterwards to check to find out the standard rate for that room was only $101, compared to the $150/night they were requesting. Overall, this was not the absolute worst hotels I've stayed in, but it is down there. I would not recommend staying at this location for your personal or business travels.

"Great value for Money"

5
01/12/2017

The Staff is extremely helpful and friendly. Nice to have small kitchen with sink and frig in our room. The bed was very comfortable. They have a nice meeting room that we were able to use for a family/friends gathering for pizza and games. The breakfast is good - but could use some more items.

"Overall good stay"

5
23/11/2017

Nothing to complain about. Very good customer service, nice room for a business trip, great location. Room is larger and nicely decorated. The window opened so I could get fresh air. Did not eat breakfast so I cannot comment on it.

"Great place to stay!"

5
22/11/2017

The staff was very friendly and helpful, the room was clean and fresh-smelling, and the location is within walking distance of restaurants, shops, and a Fred Meyer store. This Best Western is a great place to stay!

"Excellent Motel"

5
18/11/2017

Beautiful motel, very nice people. It was a very comfortable room and if we are ever in the area we would prefer to stay at this motel. The motel was close to the shopping areas we wanted to visit. It was also close to good restaurants.

"Wonderful "standard" Best Western"

5
14/11/2017

The rooms and amenities of this hotel are at least as nice as some "Best Western Plus" properties. My large room was basically a suite. Extra pillows and blankets were available in the closet, although the bed was suitably outfitted already. The staff was pleasant and efficient. It's a lovely property!

"Very nice stay"

5
13/11/2017

The hotel is clean, and well cared for. We stayed for two nights while in town for business. The room is comfortable, and well laid out. Only down side I found was the bedside lamps did not have USB ports. This hotel is well within walking distance to many restaurants and shops.

"Pretty good place to stay traveling on I-5"

3
10/11/2017

Nice motel that is right off I-5. The rooms are nice. I have stayed here several times, including when it was a Phoenix inn, before being changed into a BW. The rooms are about the same.The breakfast is not as good. Close to a number of restaurants. Way more food choices than 15 miles another direction.

"Great place to stay in Wilsonville, OR"

5
10/11/2017

If you are looking for a "home away from home" while traveling in the Wilsonville area, this is a must stay! The front desk staff are always friendly and will not hesitate to go out of their way to make sure you have everything you need. The rooms are spacious and the beds extremely comfortable. Nice options for breakfast from hot breakfast to cereal, pastries and fruit. I travel to this area a few times a year and always make sure to stay at Best Western.

"Good for a roadside hotel"

4
09/11/2017

The hotel is located literally one block off I5 just south of Portland in Wilsonville. If you are staying here, you are probably doing business in the area or need a quick pit stop for the night. The hotel has a breakfast area with a typical offering: yogurt, eggs, fruit, cereal, muffins etc. Not a bad spread but when I was there the hot food were already gone by 7am. The staff as trying to catch up but no such luck for me. There is also a small but decently set up gym on the first floor. Checkin/check out was quick and the staff were very nice. I had a king room with a small kitchenette and a sofa bed. It was clean and if you are staying toward the back of the hotel (Recommended), it was quiet. There was a bit of a dank/wet smell but it went away with time in the room. There is ample parking and getting to the hotel is fairly straightforward. A 5 minute walk and you have a collection of retail and restaurants ranging from quick fast food to casual dine in establishments.

"Great Place!"

5
05/11/2017

Very happy with my stay. The room was clean, comfortable, and spacious. Lots of shops and restaurants nearby and very easy to find from the freeway. Even when the hotel was full of people, it was very quiet and easy to sleep. The parking lot is a little small, so if getting there on a weekend later at night may be a little challenging with parking. Overall, the staff were great and highly recommend.

"Very nice BW! "

5
02/11/2017

I've stayed in several BWs in this area over time, and this is perhaps the nicest one. Located 10 miles or so South of Portland and 30 miles North of Salem, this motel is located close to I 5. Even so, I barely registered any freeway noise. The hotel is surrounded by pines. There's a Pizza restaurant directly across the street, and a steak/ burger/ brew restaurant just another 50 feet away. Easy walk! Check-in and out was friendly and efficient. My room seemed to be clean. It was spacious and comfortable. I had a good night's sleep and therefore was able to drive on without fatigue. One thing I would absolutely change if I were managing BWs. Fresh clean towels are stored right above the toilet- and there's no cover to the lid. Science has shown that each flush generates droplets upward... right into the towels. So if I don't use one more more of my towels they are left on the rack for the next guest. The next guest gets the previous guest's droplets. Sounds yucky? It is. However, since most motels are still following this practice I won't deduct points at this time. But I really wish motels would store towels out of the pathway of toilet flushes!

"Laid back, clean and friendly!"

5
01/11/2017

Whatever Best Western is doing to build their brand is working! Hotel is very close to I5 just to the west of Wilsonville exit. Entire parking lot is bathed in white LED floodlights. It is rare to find a decent place near Portland for under $100. This property lived up to the fine reviews from other customers. Gentleman at check in was super friendly and gave selected a room on first floor close to the pool. Room very new and spotless. Flat screen TV with more channels ( Dish network) than I had seen in any hotel in many years. Beds comfy- room very quiet even though property is less than a block from freeway. Our kids enjoyed the pool - which just like the parking lot was bathed in white LED lights. The breakfast was much like any other hotel brand in this range- yogurt, cereal, sausage patties, scrambled eggs, pancakes. The big difference- consistent with all the people from check-in, cleaning staff, to the breakfast staff was their smiling faces and helpfulness. We confused the weekday breakfast time with the weekend time- so walked in just as Amanda was putting away the breakfast bar food. I explained our confusion- she saw my boys were hungry- asked them what they wanted and brought them plates of items they requested. Above and beyond! Thanks. Internet wired and wireless fast enough for emails and web surfing. Hotel location is excellent , close to Portland but without all the extra traffic and headache. Within a block of hotel one can walk to a sushi restaurant, fast food, or 7-11.

"Phenomenal service"

5
30/10/2017

Angela, the girl at the front desk, was absolutely phenomenal and her service her friendliness. There are no words to explain how this woman went above and beyond what she needed to do to make our stay Pleasant.

"Angela was the best welcome"

5
29/10/2017

We came to the hotel to visit family and we were worried about staying at a nice hotel in Wilsonville. We were pleasantly surprised when we arrived from a long day of driving to the nicest hostess ever Angela was incredible. She asked how our drive was and was genuinely interested and genuinely caring. it was such a refreshing way to begin our hotel stay. The rooms were nice and clean and well worth the money we spent but the highlight of our trip truly was Angela

"Excellent Value and Very Nice"

5
26/10/2017

The hotel and room was clean. Easy check-in/check-out. Very good service, not canned. Big continental breakfast with weird automatic pancake making machine. Comfortable beds with lots of pillows. Our room had a privacy wall between beds, which would be nice for families or shared business travel. Quiet rooms. Easy parking. Easy to find.

"Fantastic staff!"

4
22/10/2017

Highly recommend this hotel for the service alone. Friendly staff that went out of their way to fix the problems that came up. The satellite TV was very confusing but they showed me how to use it. The fridge froze my rice milk since it had no cold control dial. The front desk was very apologetic and said they would replace it. In the meantime they put my food in a fridge in the kitchen so I was able to have breakfast the next day and keep my sack lunch cool. Every hotel can have problems but how they fix them makes all the difference. The staff here was fantastic! If you can, reserve a King Suite since it is very roomy: sofa, coffee table, office chair and desk, kitchenette area with a deep sink, microwave and small fridge---all separated from the bed area by a half wall. I was visiting friends so having a place to hang out before they came by to pick me up was great! One of the best features about the room if you aren't traveling solo is that the bathroom sink and large counter is available for multiple people to use since it is in the bed area rather than in the bathroom. The sleeping area had two nightstands big enough for a CPAP machine as well as a small dresser and pillow-top bed. The bed was a disappointment because it was extra firm despite the soft top--might be great for some but I was really hurting when I got up. Fortunately they have a small but wonderfully warm swimming pool that is perfect for exercising. They offer breakfast but it is nothing to write home about: standard offerings in warming trays but no waffles or cooked oatmeal. Fortunately the location is convenient since it is close to a large grocery store and small restaurants as well as easy access to the freeway. Even though I could see the freeway from the window, I couldn't hear it! I definitely would recommend this hotel for both business customers and families.

"Nice place to stop....south of Portland traffic"

5
19/10/2017

Driving from San Francisco to Seattle, this was a nice place to stop that was short of Portland traffic. Stores, park, restaurants, river, river park, all close by. Caught smallmouth at the river on one trip.

"This is an average Best Western"

3
12/10/2017

The staff is very pleasant. The rooms are clean. There is noting special about this Best Western. The breakfast still has something to desire. the pancake maker was broke, there are no eggs. The Sausage was hard to cut. If you take away the breakfast everything else is good.

"the late night stay"

4
10/10/2017

We booked this room that very morning after making a decision to get past the congestion of two major cities in the Northwest. There was very little room left and yet when we got there we were welcomed and helped. This was very nice after a long drive. Finding the place was a bit difficult in the dark, but find it we did.

"Another visit to Wilsonville"

5
03/10/2017

The staff are awesome, always trying to be helpful and meet the needs of each person. Breakfast is warm, tasty, with a wide variety to choose from. Leslie is always making sure the choices are warm, available and not letting food and supplies run out. The front desk staff are wonderful and available for any requests. Easy access to and from interstate, with a lot of shopping choices near by. Restaraunt within walking distance.

"close to the outlet mall"

5
01/10/2017

This Hotel was close to the outlet mall. We had an easy stopover to the coast. The staff recommended great places to eat. The Breakfast was just enough to get us on the road for the rest of our travels.

"Great Hotel Near Places to where I went"

5
29/09/2017

We go to Canby every year for OFFF and stay at this hotel. WE find it to usually be very good. Rooms are good with no problems, breakfast is good, except that there were items above our reach. (We are short-under 5 feet.) Service was excellent.

"Mostly good"

4
26/09/2017

Of the choices in Wilsonville, this hotel is probably the best, if one wants the continental breakfast. I fail to understand why the rooms are so expensive in Wilsonville, however. I stayed four nights and the bedding was not changed during that time. Okay, but they should have advised. Good TV and channels. Room very clean, with exception of carpet, and comfortable. Typical breakfast and the area was kept clean. Desk personnel was standoffish, doing only what was absolutely required.

"Great staff. Convenient location."

4
25/09/2017

I like to stay at this Best Western because of its location. There are lots of services nearby. The beds are great. The staff is friendly, professional, and deal with problems quickly. Good breakfast.

"Great stay "

5
14/09/2017

Very pleasant front desk agent! Easy check in! Never been here before but would stay again! Just passing through heading home back to Canada from San Francisco!Great breakfast:) great beds! Close to everything!

"Good to Go"

5
13/09/2017

Clean, Comfortable, Friendly, would stay again if in the area. Close to good food and retail if needed, was nice and fast check in. The coffee was ok for being in room and the bed was one of the better ones I have stayed in recently.

"honesty"

2
09/09/2017

it would have been a nice experience but house keeping staff is dishonest. i firmly believed that they found my mom"s jewelries and did not turn it in. i'm it would probably the same regardless of hotel we stayed. There is no such thing as honest people in this world anymore. Well, what comes around, goes around. Karma will take care of it.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Sir, I already talked to you on the phone about this and I cannot believe you are leaving me this review... I don't know why you think blaming it on my staff will make it better. If that jewelry was so valuable, maybe you shouldn't travel around with it. Also you indicated that your mom lost it. No offense, but maybe she misplaced it elsewhere due the fact that she is in a certain age already. That there are very few honest people left in this world is very true.. Unfortunately.. And I am very sorry you lost your jewelry, but I do not tolerate you calling my staff dishonest. I hope you find your jewelry again and I am expecting an apology if you do so! Sincerely, Jessica Cornish

"Great experience"

5
08/09/2017

The staff were courteous and helpful, the room was clean and comfortable. The location was perfect and parking was easy access to our room. It was a relaxing and enjoyable stay, I would definitely stay at this hotel again.

"Birthday Celebration"

5
05/09/2017

We had a very nice stay celebrating our daughters birthday. The hotel was very nice and convenient, we will definitely stay again. The room was really clean, the hotel was quiet too. Breakfast was great! So close to downtown Portland, easy access to the freeways.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you very much for your review! We are glad you enjoyed your stay for your daughter's birthday. We hope to see you again the next time you come our way!

"Great Place!"

5
04/09/2017

We have stayed here before when in the area. We had a first floor double queen in the back away from the freeway. They have great fast internet and lots of plugins for our electronics. They have a 48" TV and lots of channels w/HBO, we found our fav football game and were content. It was quiet and comfortable. Their AC didn't even have to be fiddled with the whole time we were there. Bathroom was great with separate double sinks and lots of counter space, but the fan was noisy. They have some issues with batteries in their small electronics. The remote kept saying the batteries were low overtime we pressed a button. I asked at the front desk but they were busy and it never was resolved. Fortunately it never quit working. Also the clock radio on the nightstand started beeping at bedtime, the light for the battery was flashing. I didn't want to have to deal with it so we unplugged it and placed it under towel in the bathroom so we couldn't hear the beep all night. The free breakfast had a lot of choices. I liked that they had greek yogurt. They have a the usual continental affair with a pancake machine, scrambled eggs, hash browns, sausage, biscuits and gravy. All in all a great night's stay and I would recommend staying here if in the area.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Kathleen, Thank you for your response. We truly appreciate your feedback and are glad you enjoyed your stay. I do apologize that the TV remote issue was not resolved and I will further look into why that didn't happen. In regards to the clock radio, we will replace the batteries, so that shouldn't be an issue for future stays in that room. Thanks again and we look forward to seeing you again the next time you come our direction!

"handy to portland"

4
30/08/2017

good place to stop prior to fighting traffic in portland, oregon. very large rooms. even though close to interstate did not hear any traffic noise. breakfast consisted of scrambled eggs, sausage, new potatoes, gravy, pancakes instant oatmeal. apples and oranges

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dawn, Thank you for the lovely review! We are glad you were comfortable and enjoyed your stay with us. We look forward to seeing you next time!

"Affordable accommodation outside of Portland"

3
27/08/2017

We discovered Wilsonville because we were on our way between McMinnville and the Swan Island dahlia festival, and didn't want to stay in Portland. The accommodation was comfortable, and quiet, even though it was near the freeway. I would definitely recommend as an affordable alternative to staying in Portland for nearby events.

"Nice Place"

4
23/08/2017

Wife and I stayed here over night before catching plane next day. Place is clean, attractive and reasonably priced. Robert the guy at front desk is super customer service guy. Very helpful and pleasant.

"Restful excellence at the end of a long day!"

5
23/08/2017

After driving from Port Angeles through Portland's horrible traffic , we wanted to stay somewhere between Portland and Salem, OR. There, just off the freeway, was a most inviting looking Best Western Inn. There is thankfully for tired travelers an elevator and a most impressive suite with an amazing king bed with a down mattress cover; ah, the wonderful sleep we looked forward to. The excellent pool and spa were just what I needed after that Portland traffic. Breakfast the next morning was served in a large dining room and included scrambled eggs and sausage - most delicious! We paid a bit more than I had planned, but the quality of this inn was worth it.

"Nice hotel "

4
14/08/2017

Rooms were clean, organized and plenty of towels. Front desk was attentive and responsive, professional and made sure we were settled. Plenty of places to eat within walking distance. Pool and hot tub were clean and enjoyed w my daughter Breakfast was common hotel breakfast

"Great vacation spot"

5
13/08/2017

This is my favorite best western hotel. The rooms are beautiful and very comfortable. I always stay here when I am near Portland. I would recommend this hotel to my friends. The grounds are beautiful, and is very close to the freeway which is easy on easy off for me .

"A welcome Oasis after a looong day Traveling"

4
12/08/2017

We didn't get to spend a whole lot of time here, just a one night stop, but it was soo nice to finally see after a long day of traveling the Pacific Coast Highway, stopping at the beach, driving through the amazing Redwood National Forest and lots and lots of construction. We didn't get to the hotel until just about 10 pm but the staff were helpful, check in and out was quick. They even had some toothpaste for us since we had run out and had not had the chance to stop and get some more on our drive. Our room featured a King and Queen bed and was nice and up-to-date. The hotel is away from all the hustle and bustle of the big city Portland but had a couple of nearby restaurants. We ran over to one to get some food and it was great! We were too tired to try the pool or workout room I'm afraid but breakfast the next morning was good - hot and cold items and perfect for getting us up and ready to go on the next leg of our trip. I would definitely stay here again (hopefully for a bit longer this time)

"A very good place to stay!"

5
08/08/2017

I was dropping my daughter off at college and stayed at this BW and it is much nicer than the one in Newberg where my daughter attends school. I will stay at this hotel 30 minutes away when we visit rather than the one 2 minutes from her apartment because it is that much nicer. It smelled good, not a hotel smell. It was very clean.

"Comfortable & affordable"

5
08/08/2017

This was exactly what we needed. A place to stay outside of Portland. It is located right off the I5. It had a pool that the kids to enjoyed both before bed and in the morning. Its close to restaurants. Comfortable bed for the night.

"Friendly and Helpful Staffs"

5
07/08/2017

Have used this facility several times in the past and each time we stayed, we always have a pleasant experience. Staff are friendly, helpful and always have a friendly smile. Rooms are clean, beds are comfortable, sheets and towels are pearl white. One small complain, the water pressure for the shower are not as powerful. Otherwise, our stay is always A1.

"Birthday stay"

4
07/08/2017

This is probably the nicest Best Western I've ever stayed in. Everyone was very friendly, and all had smiles. The rooms were updated, and very comfortable. The location was conveniently located to where we were going during the weekend. Super easy access to I-5. I will definitely stay there again if I make it that way. Thank you!

"Comfy beds"

5
04/08/2017

The room was spotless and the beds we're comfy. The pool was warm and clean, we had a great time swimming with the grandson. Cookies at night and a great breakfast in the morning. We will be back. Staff is amazing. Close to shopping and restaurants.

"Nice room at a price"

5
01/08/2017

The location was close to services but far enough out of the way it was quiet with very little traffic. The room was spacious and provided plenty of space to relax with the family. The staff was friendly and helpful. We used the laundry service that was convenientlyocated. We recommend this Best Western and plan to stay here again on our next visit to Wilsonville

"Average... for a steep price."

3
31/07/2017

There was glasses left in our room when we arrived, room showed some wear, and our keys stopped working at night time making us have to go out of our way to get back in. Pool was warm, hot tub was way too hot. Beds were comfortable, and there is a lot of food near by for easy access.

"Close to Amenities"

5
31/07/2017

This hotel is easy to get to from I-5, close to great restaurants and shopping and Memorial Park for walks in the woods. The hotel is at the end of a cul-de-sac so very little traffic sounds. The staff was friendly, especially Dave the grounds keeper/maintenance/handy man. Always had a smile for whoever walked by.

"Comfortable, affordable, and hospitable"

5
30/07/2017

Our family of four loved the king/queen suite, cleanliness, breakfast buffet, easy access to the Wilsonville Transit Center & restaurants/merchants; excellent value for our budget conscious road trip. Wonderful staff!

"Nice clean hotel"

5
17/07/2017

We were accommodated a very early (11:30AM) upon arriving. Room and premesis were very clean. Breakfast of eggs, biscuits and gravy, bacon, potatoes and pancakes was good. Friendly staff. I would certainly stay here again.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me directly. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish

"warning to others"

2
17/07/2017

this hotel was not worth the money,ruined whole trip unreliable wakeup calls,should had in woodburn,or for abetter valve.what would you want me to say tear it down,lousy,lousy,lousy,not worth the money,not worth the money

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am looking into your statements and wonder how all this happened to you. As I am investigating this case I can see that our wake up call did go through. It's not someone placing the call physically, its an automated message. It shows up in the phone's history that it went through , but if the phone is set to DND or the volume is turned down it might have not rang to wake you up. I apologize for not getting this information to you. The staff should explain this when setting up a wake up call for our guest. I am also sorry about the system being down. We had our modem replaced on Friday and apparently Comcast removed some very important boxes that caused a 24 hour outage. It was a rough time for our entire team, but it should have not affected you . To the person that was sleeping while you tried to check out, I have no words. There is no excuse and it will definitely have consequences for the gentleman that was on duty. I know you have already said , that you won't come back, but I would like to have another chance to provide you with a superior experience. If you do change your mind about giving us another chance in the future please let me know and I will personally make sure that you are well taken care of. Our goal is to satisfy all of our guests 100%. We failed this time, but if we get the opportunity, we won't next time. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Jessica Cornish

"Quiet and comfortable"

5
07/07/2017

This hotel was comfortable and clean for our 1 night stay. Even though it is very close to the freeway (I5) the rooms are very quiet. Staff were welcoming and considerate. A wide range of prices paid by the group of people I was with so watch all websites for the best deal.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me directly. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish

"Best Western Wilsonville a must!"

5
01/07/2017

Pros at the front desk, nice property, good breakfast selections and very reasonably priced! Check in and check out was easy and quick. The rooms are clean, decorated in a classic style, and the beds were very comfortable.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me directly. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish

"Another trip to Wilsonville "

5
24/06/2017

Wonderful place to stay, rooms are quiet smell fresh, and great, staff are great, and breakfast room pleasant with a nice variety of breakfast foods. Breakfast room attendant always making sure food is fresh, warm, and has a pleasant appearance. We all enjoy the pool and hot tub. Close to restaurants, shopping, fun center, and Portland.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Hi Lorri, Thank you for taking the time to leave us a review on TripAdvisor. We appreciate you and your loyalty to our brand. It's always a pleasure to have you here. We're looking forward to seeing you again soon! Best, Jessica Cornish

"Outstanding Front Desk Clerk"

5
23/06/2017

I stayed at this hotel to be near the VA Hospital where my husband was having open heart surgery. The front desk clerk on duty two mornings was caring and sensitive and made my stay there memorable. The hotel is easily accessible to the freeway and good nearby variety of places to eat.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Diane, Thank you for your feedback regarding your recent stay . I am glad to hear that you enjoyed our staff and we all hope that everything went well with your husband. Wishing you all the best and we hope to see you again soon! Best, Jessica Cornish

"Very comfortable stay"

4
22/06/2017

This BW is conveniently located, within walking distance of restaurants, drugstore and grocery story. The beds were especially comfortable. Wonderful mattresses! The staff at the front desk along with the housekeeping staff are very welcoming and professional. Very nice stay for the month that we had to stay waiting on a move into our new home.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Patricia , Thank you again for staying with us. We really enjoyed the time we had you here. It was good seeing David again when your son was here and we hope this was not the last time! I hope your new home is everything you were wishing for and the entire staff says hi! See you again! Jessica Cornish

"Feel at home in Wilsonville, OR!"

5
20/06/2017

If you are traveling to Wilsonville, OR and looking for a hotel with friendly service, good food and comfortable and appealing rooms; then be sure to stay at the Best Western! Conveniently located right off the highway and close to many great restaurants.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Lori, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-570-9700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish General Manager Best Western Wilsonville Inn & Suites

"Nice hotel, great pool and hot tub"

5
12/06/2017

Our stay at the best Western was phenomenal. But check in staff, especially Angela and Kayla, or delightful and helpful. No later than 15 minutes after we got to our room, we were receiving a phone call making sure that we had everything we needed. We thoroughly enjoyed the breakfast. We were expecting a continental breakfast, but this was full-service with eggs and bacon and sausage and a variety of drinks. The staff kept it stocked The whole time we were there. I never ran out of coffee which is a plus for us. The dining area is small and was busy. But you wouldn't have known they were any other hotel guest there, it was very quiet ordering our whole trip. We will stay here when we are in the area again. The pillows were comfortable and each had four on each bed, but the mattresses were firmer than I prefer.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to hear that you had such great experience with our staff. I am very proud to have Kayla and Angela on my team! We hope you will come back and see us again soon. Best, Jessica Cornish

"Disappointed"

2
11/06/2017

Eggs, potatoes, sausage were cold and orange juice was watered down. Only hot item was pancakes we made with machine. We stood at reception desk a good 5 minutes before being helped. One person on phone ,other chatting with housekeepers. A simple acknowledgement would have been good instead of completely ignoring us. Just bad service. Never experienced this before at a BW property. We travel a lot and this was a surprise for a BW property.

"Great stay in Wilsonville"

5
05/06/2017

Called late at night, still had a nice room for a rewards member. Room was very nice, bed was comfy, breakfast was excellent with many choices of beverage and food. I would definitely stay and recommend to anyone wanting a good stay in Wilsonville.

"hotel"

5
04/06/2017

Enjoyed stay and staff went above and beyond. Very comfortable room from the A/c and heating to the beds. Location was perfect, close enough for all the amenities yet not right in downtown busy ness. Will be staying here again in future.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-570-9700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish

"Away on business"

5
29/05/2017

I booked they hotel for my father, who is also my business partner. In the special request i put 'Please put a picture of a velociraptor that is saying "Hi Bruce, I've been waiting for you." under the sheet peaking out.' They for filled this request and boy did we all have a good laugh. My dad runs around our restaurant like he is a velociraptor to make all the staff laugh. The picture is now hanging on the front of our bar in eastern Oregon. Thanks for the laughs!

"Clean, comfortable and welcoming"

5
23/05/2017

The staff was welcoming and accommodating. We stayed in the King suite, with 1 King and 1 Queen separated by a half wall. It gave us enough privacy and plenty of space for 3 of us. Room was quiet and clean. Bed was a little firmer than what I'm used to but still comfortable. Internet connection was fast. Breakfast was typical of a continental breakfast but no complaints.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Jessica, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-570-9700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish

"Convenient and quiet stay"

5
19/05/2017

Great little hotel with everything I needed for a quick overnight business stay. Very professional and helpful staff at all times. Was running late in the morning so staff suggested and gave me a breakfast bag to go. Saved my morning. Will definitely stay here again.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Holly, Thank you for completing the survey regarding your recent stay at our property. We're happy that you liked it. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-570-9700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica Cornish General Manager

"Maintenance terrible"

1
29/04/2017

Room maintenance was terrible. It is a fire hazard because of poor electrical plugs. Almost impossible to work tv because of hanging the cable/modeum on the back of the tv. Toilet, drains and water controls are broke, plugged or just plain wrong.

"Best Western Wilsonville Inn & Suites, Wilsonville, OREGON"

5
27/04/2017

Great place to stay while in Wilsonville. It is close to plenty of restaurants and shopping. The swimming pool area has been refreshed and it looks fantastic! The staff there are always friendly, professional, and helpful. I always enjoy my stay there.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Hello Chap P Thank you for your feedback! I'm pleased to hear that you had such an enjoyable stay at Best western Wilsonville. Our team looks forward to providing you with exceptional service in the future. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Donna S. GM

"Great option on business"

4
19/04/2017

This hotel is in a great area, and access. Hotel is located close to the freeway, which is nice when you are having to travel in a metro area, making travel easy. Hotel has good staff, and nice rooms. Easy check in and check out.

BW_Wilsonville, General Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Sarah, Thank you for taking the time to leave us your feedback. We really appreciate it. We hope to see you again in the future! Sincerely, Jessica Cornish

"Love this place convenient"

5
07/04/2017

Try to stay here when visiting family. It is convenient to eating, shopping and visiting the wine country. The hotel itself is clean the rooms area comfortable and the staff extremely helpful. The internet is nice addition.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Hello O6616VSterryh, Thanks so much for the review! We appreciate your loyalty and absolutely look forward to your return! Until then, we wish you safe travels. Donna S. GM

"Stop over"

4
03/04/2017

The location is a quick on-off I-5. Room was comfortable and clean. Appears hotel/rooms have been upgraded. Had difficulties with the tv. Someone came almost immediately to sort out the problem. We were on the freeway side. Didn't hear much probably due to the double windows. Appreciate having the fridge and microwave in our room.

BW_Wilsonville, Manager at Best Western Wilsonville Inn & Suites, responded to this review
Dear Marina B, Thank You for your feedback! I'm pleased to hear that you had such an enjoyable stay at Best Western Wilsonville. Our team looks forward to providing you with exceptional service in the future. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Donna S. General Manager

"Good overnight stay"

3
02/04/2017

Average hotel along the highway, with decent sized rooms and simple breakfast included in the rate. I wasn't really impressed, but at the same time i didn't need much for a stop of some hours during my trip. There are a couple of restaurants nearby if you want to take a walk. All in all, averagely good.

BW_Wilsonville, Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Dear thirstytravelingman, Rest assured your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thanks again for your time, and hope we'll see you back with us at Best Western Wilsonville once again. Donna S. General Manager

"Great place!"

5
24/03/2017

Great place to stay in Wilsonville. Room was clean, bed was very comfortable, staff was friendly...breakfast wasn't near what a lot of BW are...but overall, this was a very nice place to stay. Thank you

BW_Wilsonville, Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Dear Phoebe R, Thanks so much for the review! We appreciate your loyalty and absolutely look forward to your return! Until then, we wish you safe travels. Donna S. General Manager

"Clean and close to shopping places"

4
22/03/2017

The hotel meet the usual high standard of Best Western that is suitable for a family with small kids. The hotel seems undergone recent renovation. The room is clean and quiet, the breakfast has good variety (only pan cake, no waffle though), internet connection is fast. The location is only 18 min to Woodburn Outlet and 15 min to Tigard where we can find our favourite Red Lobster Restaurant and Nordstorm Rack. It is close to downtown Portland too. The only down side is the indoor swimming pool is under renovation as of Mid March 2017 but the staff was very nice and advised us right at the time of check in and provided us the options including looking for another Best Western nearby.

BW_Wilsonville, Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Dear Chung W, Thank you for your feedback! I'm pleased to hear that you had such an enjoyable stay at Best Western Wilsonville. Our team looks forward to providing you with exceptional service in the future. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Donna S. General Manager

"visiting family"

5
27/11/2016

This is a fantastic place to stay. My grandkids and I enjoy our stay every time. The staff are pleasant and welcoming. The breakfast has a wide variety to select from, is always warm and tastes good. The kids enjoy having biscuits and Gravy or pancakes, whole I enjoy the simple English muffin , tea, and juice. We all enjoy swimming, my favorite is the hot tub. Donna always has a smile when she welcomes the guests and Maria keeps the rooms looking nice and clean. We look forward to returning to this motel.

"Nice Stay"

4
14/11/2016

We had two rooms here for our annual family shopping trip. One room was a king and the other was a king and queen suite. The hotel has great freeway access but no freeway noise. Both ladies that helped us at the front desk were friendly and professional. Lobby, dining area, pool area and rooms were clean and furnishings were new. We had a comfortable bed and nice breakfast. This will be our first choice for next year's trip.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good morning, We are so glad to hear that you where happy with your stay and that you chose to stay with us. We strive hard to make sure each guests needs and comforts are not just met but exceeded. We greatly appreciate the extra time you spent on this review and we look forward to seeing you again on your next trip here. Please don't ever hesitate to let us know if there is something extra we are able to do for you. Thank you, Carol Scott- General Manager

"Good Breakfast and beds"

5
10/11/2016

We thoroughly enjoyed our stay here. The beds were comfortable and the room was clean. We enjoyed the many options at breakfast as well. Would stay again! Loved the view of the beautiful fall colors as well. Just DO NOT BOOK THROUGH TRIP ADVISOR! I paid an extra $28 compared to what the hotel would have charged me, buyer beware.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Lynn, Thank you so much for taking the extra time to post to trip advisor, we really do appreciate all feedback. I'm pleased to hear you had a great stay, and look forward to your return. We really did enjoy having you here with us and appreciate you choosing our hotel to stay with. I am very sorry to hear you paid extra by booking via trip advisor and encourage you to call us to double check our rates first next time. Thank you again for your review and for staying with us. Have a great week! Carol Scott- General Manager

"Good place to break a journey."

4
16/10/2016

A good BW, clean, comfortable bed, usual amenities and breakfast. Good indoor pool and hot tub. Reasonable price. Easy access from I 5. Pleasant and efficient staff. Nothing exceptional or bad, just a solid choice to break a trip.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
David, We are so glad you decided to take a small break and stay with us here in Wilsonville. I greatly appreciate your review and feedback. Hopefully next time we can WOW you a bit more and make it a EXCEPTIONAL stay with us. We do try very hard to make every single guest leaves happy and ready for their journey. Thank you, Carol Scott - General Manager

"Best Western Wilsonville, OR"

5
16/10/2016

Easy access to freeway, shopping and restaurants. My company hosted two meetings at this hotel and we were very satisfied with the outcome, available meeting supplies and staff support. Clean rooms, comfortable bed, good breakfast and courteous staff. I will stay there again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Julie, Thank you again for this review and the other one as well. It was a great pleasure working with you and your company. We are very pleased that everything went well with your entire stay. We sure hope that we can continue business with you and your company. We work very hard to try and make sure very detail is taken care for your meeting, so you don't have to come in and worry about that on top of everything else. Please don't hesitate to let me know if you ever need anything. Thank you! Carol Scott - General Manager

"We'd like to thank Donna in the hotel reception"

5
12/10/2016

We came to BestWestern Wilsonville for the 2nd time and wish to thank Donna who was both times in the reception giving us a great home even when so far from home. We liked our 218 room, nice breakfast and like Donna' great smile, assistance and attitude. 3 minutes walk good chinese food and japaneese is great but clised sundays.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning, I was the one that spoke with you at checkout about Donna. You had asked me what you could do to highlight how much she had helped you. She was all smiles yesterday after reading this review, she was recognized for her hard work by myself and the owner. We truly enjoy having her here working with this company and we sure hope she stays for a very long time. She is a very hard worker and tries so hard to make sure every guest is happy with their stay. She thanks you so much for the review and for staying with us here in Wilsonville. We greatly appreciate your feedback and your business. Hopefully we will get to see you again very soon. Carol Scott- General Manager

"Best Western Wilsonville Inn & Suites, Wilsonville, OREGON"

5
11/10/2016

Great hotel to stay at. It is very close to my business clients and lots of dining within 5 minutes of driving. The ladies at the hotel are always smiling and very helpful. It is a pleasure to stay there as I can count on great service every time.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Chad, Thank you for being such a loyal wonderful guest. We always look forward to your stay, and enjoy having you hear. I did do something special for you on your next visit for posting this review. I know you didn't expect it but you didn't have to take extra time out of your busy schedule to do this review. So thank you so very much and please never hesitate to let me know if there is something that I can do for you. Carol Scott General Manager

"Leisure Stay during a lengthy journey"

4
18/09/2016

Though very difficult to find because of inadequate signage, the hotel was comfortable and our room quiet. Food as usual at BW Hotels, was quite "plastic" and did not have the quality of food to which we are accustomed . The receptionist was very friendly and positive

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We greatly appreciate the feedback on your stay, and for you choosing our hotel. We apologize that you didn't have the 5 star experience with us but we do appreciate all the feedback. We do have new signs that should help guide our guests to the property better but we are stuck in limbo with the city. We hope to have the signs up very soon!! I'm very happy to hear that you had good interactions with my staff. We really do appreciate the time you took to share your experience and hopefully you will decided to come back soon. Thank you so much for your business!! Carol Scott - General Manager

"BEST VALUE for near Portland stay!!!"

5
11/09/2016

This hotel had everything my girlfriend and I were looking for. The room was VERY clean, spacious, quiet, newly remodeled and all amenities were supplied. The staff was exceptional! We were greeted each time we arrived. Also willing to make accommodations when needed. The breakfast was also great! So many options to choose from, unlike most hotel's breakfast (Rosemary potatoes (so good), biscuits and gravy, fruit, sausage, muffins, etc). The hotel was a great break from the city but also not too far. It was the perfect stay and we will definitely be back!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Than you for taking the extra time to get on trip Advisor and share your experience with us. We try very hard to make sure things run smooth, stay clean, and that the staff is well trained and happy to help. I spend many hours trying to make sure every department have what they need and get the training they need to provide superior guest experience. It is so wonderful when have guests that appreciate the hard work. We truly enjoyed having you here with us and would love to see you come back again very soon. Also if you ever need anything don't hesitate to ask. THANK YOU!! Carol Scott General Manager

"Enjoyed my stay "

5
10/09/2016

I travel often for business, and this is one of the best places to stay in Wilsonville. The staff is always helpful and I like the breakfast. I have used the workout room and hot tub, both are great and meet my needs.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We appreciate the time you spent doing a review on your stay with us. It was very nice to have you hear at the hotel. All my staff enjoyed visiting with you while you were working in town. We are so glad you chose our hotel to stay and encourage you to return soon. Thank you Carol Scott - General Manager

"In the right place at the right time!"

4
06/09/2016

The wife and I were returning home from a road trip. I had reached the point where I couldn't go any further, so we pulled off the road and there was the hotel. The hotel was very nice. We had a very nice room. The price was right. The only downside was the parking, it was a little strange.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
On behalf of the staff here we would just like to say thank you first for choosing out hotel to stay with and second for he review. We are very pleased to hear you had a wonderful stay with us and we do look forward to you returning. I'm not sure if the staff let you know where all the extra parking is but we do have it. :) Thank you again for staying and If you ever have any questions or concerns please don't hesitate to let me know. We are happy to help!! Carol Scott - General Manager

"Amazing customer service"

5
26/08/2016

The hotel was perfect for us. It is very close to the highway yet you can't hear it from your room. The rooms were very clean and neat. The indoor pool and jacuzzi were a big hit with the kids and parents. It is really close to anything you might need. Walking distance to 7-eleven, baskin robbins and restaurants. And most importantly the staff was awesome. They were very friendly when we first visited while we were looking to buy a house in the area. And even when we moved into our house our printer wasn't working and they let me print up my sons medical release forms for him to start soccer when I had a day to figure that out. They have gone out of their way. Just really nice people. I highly recommend this hotel. If you want to stay where there are simply "good people" working you'll want to stay here.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Kris, We are so happy to hear you enjoyed your stay here with us. We work very hard here to make sure all of our guests needs are met or exceeded. We care about all of our guests and try as hard as we can to make sure you leave well rested, a full tummy and a smile on your face. If not then I am always happy to help with anything! So next time your hear if you need anything or have any questions please don't hesitate to ask me or my staff. Thank you for being a wonderful loyal guest! Please come back again very soon to visit us. Thank you Carol Scott- General Manager

"BEST HOTEL"

5
22/08/2016

Everyone is extremely nice and welcoming. It seemed like a hectic weekend for the hotel but anything I needed was taken care of. Afternoon cookies are the best!! And breakfast was great. Thank you for the great stay we will be back again very soon.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We really appreciate any all reviews our guests post about their stay with us here. Thank you so much for the review and for staying with us here. If there is ever anything we can do to make your stay better please let us know. Thank you Carol Scott - General Manager

"Lots of potential, Poor execution."

2
20/08/2016

Outside of the hotel looks great as does the lobby. Swimming pool was nice as well, but I did not have the same experience as other recent reviews. We were there for two nights with my in-laws (seperate room). When I booked the rooms I asked for the rooms to be close together, we were on the 4th floor, my in-laws were on the 2nd. Their AC unit did not work the first night and could not move due to the fullness of the hotel. My room had a small piece of peeling wallpaper behind a curtain and behind the sink. Otherwise the room was fine. The beds were comfy and my family slept well. Breakfast was another thing altogether. On the first day, there were almost no hot items. The only thing that the attendant kept filed was the biscuits and eggs. The pancake machine had to be refilled twice (batter only makes 12) and there were already people waiting to eat them so waiting was not fun. The breakfast are was full and we had to wait for seating. Also, when we left, about a half hour, the potatoes had barely been refilled, and the sausage never was. On the second day, when I when down by myself (my kids did not want to wait there again) early than the previous day, everything was there but it was not busy. My mother-in-law stated that when she went down later, the same problem of refilling stations happened again, this time, the fridge did not get resupplied either. I have never had that problem at any other BW hotel and I try to stay in BW hotels wherever I go. Last, there was a spill in the elevator the second night, some kind of juice. It was still there in the morning when I went to breakfast. At checkout, I had to wait for the hostess to get back from helping another guest(?), at least that's what the sign on the counter said. I brought the food issue up with her and she said that the help in there was temporary and that hopefully by the time I stay there again, it will be running smoothly. I don't plan on staying again if I can help it, but the price was the lowest of the BWs in the area, so I may give it another chance if others are full.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Afternoon, We do apologize for the unsatisfactory stay and wish I had the chance to speak with you while you where here in the hotel. I know busy season is among us and it can present many problems among our traveling guests. Luckily we have not had many issues but greatly appreciate you sharing your story with us about how unsatisfactory your stay was. We do try very hard to make sure each guests needs are met and are very sorry you did not enjoy your stay with us. :( I also understand breakfast can be a bit crazy at times especially near 8:30am when all the last minute folks show up for breakfast. We provide many food items that most regular Best Western hotels do not which does present problems for us in keeping them stocked at busy times. We are a limited service hotel so it takes us a bit more time in cooking each item, but we do it anyways so you can leave with a full belly. It looks like you did not and we are sorry for that. I spoke with all my staff and they did read both of your reviews. Thank you for sharing your information with us and we really do hope you come back again so you can see that it is not normally this crazy busy. :) Thank you for your business!! Carol Scott - General Manager

"We were there 10 days for the Girls Softball World Little League Series for 12U."

5
19/08/2016

It was a wonderful experience. There were several great restaurants in walking distance. The employees at the hotel were all friendly, helpful and kind. The hotel was clean, breakfast was delicious with a good variety, and our room was large and the bed was very comfortable. We would definitely stay there again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Afternoon, I would just like to say thank you for allowing us to have you as guests!! We greatly appreciate every guest we get and are very happy you had a great stay with us. Thank you for sharing about your stay and if you ever need anything don't hesitate to ask!! Thank you!! Carol Scott- General Manager

"Fabulous"

5
14/08/2016

After a 10 hour drive-the staff was very helpful. Traveling with two small children, I felt the staff went out of their way to make our stay wonderful. The pool was a wonderful way to start the morning off, before we got in the car for another 6 hour drive. I love the convenience of this location, it is right off the freeway, plus there is several food choices and grocery store with a couple of blocks. I feel safe in this area with my children and when walking the dog in the middle of the night. Thank you for a great night stay!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Audra, We take lots of pride in making sure each guests needs and wants are met or exceeded. We love to make sure everyone with any special need is taken care of and we want to make sure you feel at home. We know you have a choice is where you stay and we always want you to come back to us. If there is ever anthing you need please don't hesitate to ask we are very happy to help. Thank you ! Carol Scott

"The BEST hotel"

5
07/08/2016

These people were warm and kind to us the Manger carol, lacey at front desk were awesome and compassionate about customer service. Warm and tasty breakfast was warm and tasty. Housekeeping was accommodating and quick

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning Lori, It is always such a pleasure having you here with us. We enjoy having you and your family here. Your children are so polite and sweet, it is always heart warming to see you. We know how busy you are and we really do appreciate the great review and the time you took to make one. We look forward to your next visit soon! Carol Scott General Manager

"Beautiful Wilsonville"

5
07/08/2016

Very clean and comfortable hotel. Friendly and helpful staff. Centrally located. Walked across the street for dinner and drinks at The Ram. Very friendly community. I would definitely stay here again. I do think the rate was a bit too high.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning, Thank you for the wonderful review and for choosing our hotel to stay at. We are so happy you had a wonderful stay and greatly appreciate your business. I know our rates at times are kinda high but they should return to normal next month. :) Thank you for being such a loyal guest spite the raise in rates! Thank you Carol Scott

"Unplanned trip"

5
02/08/2016

I hadn't planned on going back to Oregon so soon after the last trip. Lucky me, Best Western had one room left. Like it was meant to be. Had 2 grandchildren with me this time and they sure enjoyed the pool. And breakfast. Neither wanted to leave.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Dear Guest, I apologize for not knowing your name, your screen name leaves me no hints! :( Thank you so much for choosing our hotel to stay with. I hope I had the pleasure of meeting you while you where here. We greatly appreciate your business and look forward to a return trip. Please feel free to say hello next time and let me know who you are. :) Carol Scott

"cozy home away from home"

5
25/07/2016

For the money this is a great place to stay. The staff is nice and friendly. The pool, spa and other ammenities are great to use. The breakfast is fresh, and there are several options. This was my second time to stay at this hotel, and I will most likely be staying here again in the future.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Lisa, We thank you so much for choosing our hotel to stay at, it was very enjoyable having you here with us. The review you posted is absolutely wonderful and we are so pleased to hear you had a great stay with us. We always want our guests to feel welcomed as if they are family. :) Thank you again for staying and for the review, please come back again very soon! Carol Scott General Manager

"Clean and convenient! "

4
20/07/2016

Super clean room and friendly front desk staff! We stayed in room 107 which has a king bed and a queen bed. Beds were nothing spectacular but not broken down and pretty firm. The indoor swimming pool was a hit with the kids and a fairly typical continental breakfast is offered.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning, We greatly appreciate you taking the time to fill out a extra survey on your stay with us. We are pleased to hear you had a great stay and that you enjoyed your room. Guest service is #1 here. We love making sure you are happy and comfortable with your stay. If you are ever not satisfied we will do whatever is in our power to make sure you are taken care of. Thank you for choosing us over the other hotels in the area. We hope you have a wonderful weekend and we invite you back to stay with us anytime! Thank you! Carol Scott

"Comfortable, Clean, Restful"

5
19/07/2016

This hotel is right off of Hwy 5 - The staff was very cheerful and helpful. The room was spacious and I like that the sink is outside of the toilet and shower room. The breakfast was great and the whole place was very clean.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning John, All the staff would like to say thank you for staying here with us. We greatly appreciate your wonderful review. We all work so hard to make sure all our guests are taken care of, and that they leave happy. We truly care about our guests and will do whatever is in power to make sure you have a great stay. Thank you again so much for choosing our hotel to stay at and if you ever need anything don't hesitate to ask. Thank you!! Carol Scott- General Manager

"Praise for the Staff"

4
18/07/2016

Everyone working there was polite and helpful. They went out of their way to help us. They offered to di things for us that would be beyond their job description. They were also very familiar with the area and could make suggestions,

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Roger, Once again thank you for staying with us. As I told you in my last email it was such a great pleasure having you here at our hotel. You made a huge impact on Jenn my morning front desk agent. She just loved chatting you with you so much. I really wish I had the chance to speak with you as much. We greatly appreciate the wonderful reviews you gave us and can't wait till you return. Thank you! Carol Scott- General Manager

"Very nice and peaceful place to stay"

5
15/07/2016

While the hotel is located right next to I-5, the building is constructed in such a manner that there is very little noise distractions from the very busy interstate. The building and rooms are very appealing and make for a very nice and peaceful place to stay.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you for completing this survey and for sharing your stay with so many other travelers. It was wonderful having you stay here with us and we greatly appreciate your business. If you ever need anything please don't hesitate to ask! We are happy to do whatever is in our power to make sure you have a 5 star stay! THANK YOU :) Carol Scott General Manager

"Best Western Wilsonville, Oregon"

4
14/07/2016

Facility was acceptable and room was clean. however there was a issue with TV/Remote that required maintenance to arrive and repair. the following morning, shower drain did not drain properly, desk staff were advised at check out

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
I'm very pleased to hear you had a great stay with us. And we much appreciate you letting us know about the drain, we had that fixed right away. Those things are so common here with as much use as all drains get. :) I do believe I was the one that had pleasure of checking you out and it was real pleasure getting to meet you. Thank you for choosing our hotel to stay and please come visit us again soon. Carol Scott General Manager

"Ok location, quiet, great bed."

4
13/07/2016

All in all a good stay. Bed was awesome. Ice maker did not work on my floor or another. Hit paydirt on the third try. I would stay again. Breakfast was a pretty standard BW fare. Quiet. I would stay again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Hello Anthony, On behalf of all my staff we would just like to say thank you! We enjoyed having you stay here with us and we appreciate the extra time you spent to share your stay with fellow travelers. It's the busy season right now so the rate is a bit higher than normal but we certainly do appreciate you staying with us anyways. Carol Scott General Manager

"Great Hotel"

4
08/07/2016

A little on the pricey side considering Salem is substantially less, but it is a very quiet hotel, even being so close to the freeway! It was a great stay and the Ram restaurant across the street was awesome!!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We greatly appreciate your review on Trip Advisor. Our rates are very competitive I know, that's why we try to provide 100% best guest care and amenity's for our guests. They will be returning to a more cost effective rate in September. We do greatly appreciate your business and hope you get the chance to stay with us again very soon. THANK YOU ! Carol Scott General Manager

"Nice stay at Best Western"

5
06/07/2016

We experienced very friend and helpful staff through out our entire stay period. Pool was warm and hot tub was great. Breakfast had a nice variety of foods and drinks. Arrival time cookie and cold lemon water was refreshing and much needed after a long day of travel.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you for the feedback on your stay and for sharing what you liked at our hotel. We try hard to make sure every detail is taken care of for our much appreciated guests such as yourself. I know we love the cookies as well! ;) Thank you so much for choosing us as your hotel and please come back to visit us again very soon. Carol Scott- General Manager

"Clean, Quiet & Courteous"

5
05/07/2016

Clean hotel with easy I-5 access. Hotel was very clean with a courteous, helpful staff. Great meeting room for business meetings or larger groups. Staff makes you feel like you are their only guest...Customer Service is Top Priority! You won't be disappointed!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Kevin, We always look forward to having you visit us every month. Your group is very kind, polite, and clean for being a huge group of men. ;) We always look forward to your next visit and it's always great chatting with you. Thank you so much for all your business and for the review. We will see you in just a few short weeks!! Carol Scott General Manager

"Best Western Wilsonville Oregon"

4
05/07/2016

Nice friendly staff. Cool little exercise room. Big breakfast. Close to lots of shops. Right off the freeway. Safe area. I have not had any issues while staying here and I have used this location many times.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We greatly appreciate you staying at our hotel and for sharing your feedback on how your stay was with us. Thank you for being such wonderful guests and company. We hope you are able to come back and visit us again very soon! Have a wonderful weekend. :) Carol Scott- General Manager

"Impressed"

4
02/07/2016

We had been on the raod 12 hours and decided to stop. We have heard good things about Best Western hotels so we decided to try it. The desk clerk was friendy and attentive. The room was beautiful, a king bed that was actually a king, a bit hard for me but over all i had a good night sleep. The pillows are mini pillows, but oh well bring your own. The area is quiet. Large TV and a mini kitchen. The breakfast is your typical continental breakfast. I will stay here again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning, I sure hope you had a wonderful 4th of July weekend! Thank you for giving us a try, we would love to see you return again very soon. Also we are working to upgrade all pillows to a thicker bigger pillow, I just changed a bunch out the other day. :) We want to make sure your entire stay is wonderful so if there is anything we can ever do to help you please let us know. Sometimes we have extra stuff in the back (pillows) that may make your stay better, never hesitate to ask. :) And thank you again for choosing us to stay with! Carol Scott- General Manager

"Favorite hotel near Portland"

5
01/07/2016

I have never stayed in such a welcoming place, the front desk clerk, I believe it was Donna? She was an amazing help and made sure we had everything we needed, including fresh baked cookies and complimentary bottled water; very refreshing on a hot summer day. I have previously stayed at another hotel in the area, The La Quinta, and I would choose this Best Western over that hotel any day. Their amazing customer service blows La Quinta out of the park. Not to mention, the breakfast items were of all varieties, oatmeal, eggs and bacon, biscuits and gravy, even a waffle maker with syrup and strawberries. Not to mention the room was beautiful, little to no noise from the freeway, we even stayed in a room looking straight at the freeway, and I have never stayed in a quieter hotel. Housekeeping was very sweet and helpful, even gave us a few extra towels for the kiddos. I believe the young lady that cleaned our room was Helen? Never seen a cleaner room. Left the room a disaster, I apologize, (I blame the children) and when we came back from the pool, the room looked brand new. I may be wrong with the names but she was a very sweet and helpful young lady, and I plan on always staying at this Best Western every time we visit. By far my favorite hotel in the area.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
On behalf of the entire staff we would like to stay thank you for staying with us. It was a pleasure getting to know you and your children. They were very polite and respectful of the hotel, we greatly appreciate that. We would love to see you and your family come back again soon. Thank you!! Carol Scott- General Manager

"Average Economy Stay"

3
28/06/2016

This Best Western is nothing fancy. The room was regular size and the bathroom small. There were signs of wear such as scratches on the furniture. The room had a mini fridge, microwave, ironing board, free Wi Fi. Breakfast was the standard fare. If you're looking for an economy comfortable place to sleep, then this is o.k. We paid $161.28 total for a room with 1 king and 1 queen bed.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We would like to just say thank you for sharing your review here on Trip Advisor. We are very sorry you didn't have a 5 star stay with us but are happy that you were comfortable and happy. We will be happy to take care of any extra needs that you may need just please feel free to let us know. It was a pleasure having you here with us and we invite you back again. I would be happy to do a upgraded room for you to give a try out next time if possible. We would like all our guests to have that 5 star experience! Thank you again for choosing us to stay with and for sharing your review. THANK YOU ! Carol Scott General Manager

"OTR TRUCK DRIVER"

5
27/06/2016

Super awesome staff. ....knowledgeable and always there to help..Great place to stay ..everything is nearby..downtown or beautiful farm country..pick your direction!! Cannon beach was a blast.saturday market, awesome.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Michael, Even though it was only 1 night spent here, we will remember you here. It was a great pleasure getting the chance to met you. And we greatly appreciate the wonderful feedback on how your stay was. Please come back and visit us again soon we look forward to your next visit. And once again THANK YOU !! Thank you Carol Scott-General Manager

"quiet, Comfortable"

5
27/06/2016

quiet, comfortable room. for staying near the freeway, we did not hear any of the cars. Had a very spacious, quiet room at the rear of the hotel. Were able to walk across the street to a nice restauarant for dinner. Would stay here again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning Clayton, On behalf of all the staff here at Best Western Wilsonville thank you! It was wonderful to have a great guest like yourself come stay here with us. We really appreciate you sharing the feedback on how your stay was with us here on Trip Advisor. If there is ever anything we can do to make your stay even better please don't hesitate to ask. We appreciate your business and please come back again very soon to visit. Thank you, Carol Scott- General Manager

"Great Place"

5
16/06/2016

100% in every way. Friendly staff that is always willing to lend a hand...great rooms that are set up well. Exeptionally clean rooms as well. I am never disappointed staying here. If your looking for a nice clean hotel with amazing staff and clean rooms...this is it. They even bake fresh cookies daily for the guests.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning Brent, Thank you so much for being such a wonderful guest! We enjoy having you here with us. It's nice to have someone that likes to joke around and is very honest on how they feel. We like to know when your happy and when your not. You have a very down to earth attitude and we always look forward to your arrival. We enjoy your enthusiasm and kind words. :) We especially enjoy visiting with you in the evenings. Thank you so much for your business. And you know I will do whatever I can to make sure your stays are great! Thank you so much!! Please come back and say hello again soon. Carol Scott - General Manager

"Great location, great staff"

4
16/06/2016

We stayed here for three nights while the motorhome was being worked on. Great location. Staff was friendly and helpful. Hotel is clean and comfortable. Rooms are spacious with big flat screen, fridge and microwave. Hot breakfast was ok... scrambled eggs, frozen patty type hashbrowns, link sausage, waffles and the usual cold fare.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Richard, On behalf of the entire staff we thank you for choosing our hotel to stay at. We are sorry to hear you had to repair your vehicle but are very happy you enjoyed the time you spent here. We greatly appreciate the wonderful review and invite you back to stay with us again very soon. Thank you, Carol Scott- General Manager

"Hot Breakfast and Heated Indoor Pool"

5
13/06/2016

We've definitely had better breakfast, but the selection huge, one reason it wasn't as good as others was the lack of supply on a few things. Limited eggs, sausage patties, and hot chocolate, which all ran out. I think everything was probably cooked in the microwave so the bacon and hash brown patties were meh. Sausage links were good, waffles, biscuits and gravy, salsa, cheese, and yogurt were good. The fruit selection was down to red apples and some peach cups. Fruit loops, Cheerios, and Raisin Bran, with only whole milk option. Oatmeal, juice, coffee, bagels, mini muffins, Danishes, and English muffins. They had peanut butter and jelly, so I got PB for my strawberry flavored waffle, which had a mild but good flavor. They also have brown sugar, walnuts and raisins for oatmeal. They had half and half and vanilla creamer cups. The pool is average size and is heated and indoors- we planned to swim while Mr took his exam, and this place did the trick. They allowed us to check out late to work with his schedule, but the hot tub is out of service... Towels and plenty of chairs in the pool area. Public restrooms just outside as well, which is nice, especially with small 'nes. All of the employees were so kind and all seemed to be willing to focus on putting what we needed or wanted first. Extra blankets and towels. The cart to get suitcases to the car, even the maintenance crew was willing to help if we needed anything. Very professional and attentive to guests. I would stay there again. I would bring my kids again- it was a pleasant area. The price is par for the service received. I would recommend getting enough extra blankets ahead of sleeping, I didn't realize it would be cool until I was too asleep to ask for more.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Wow, such a detailed review thank you!! :) I do apologize we have been busier than normal. I ordered double or triple of everything this week to solve the problem of running out of stuff. I also was not aware till Monday when I came in that we had ran out of so many items. I made sure to remind my staff to let me know if we are running low on Friday or to call me on the weekend if we need something to help with the issue. We did just purchase some new breakfast stuff and it should be arriving by next week to help the breakfast experience here. We want to make sure you leave full and happy!! We truly care about our guests here and want to make sure they come back again to visit. Thank you so much for your feedback and we hope to see you again very soon! Thank you Carol Scott

"Convenient"

3
11/06/2016

Close lodging while visiting the SpringRidge retirement center.They said they had a discount for this visiting the retirement center, but didn't. No traffic noise, near shopping, clean room, weren't there very long. Good bed.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for taking the time to post your review to Trip Advisor, and thank you for staying here with us. We do have a negotiated rate for Spring Ridge but during the summer months we tend to shut if off. However if you speak with me directly I can usually help you get a little bit of a better deal. We will go back to all negotiated rates starting in September and we would love for you to come back and stay with us again. Once again thank you for the review and please come back again soon. Thank you Carol Scott

"Good Location; Clean; Friendly"

4
20/05/2016

It was our first time staying at this Best Western. The location is very convenient. The hotel was clean and the hotel staff were very friendly and helpful. It's nice that they include breakfast and cookies at night. We especially liked the double sink vanity outside of the toilet/bathroom. My only suggestion is that the lighting could have been brighter inside the room. We will be returning again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Derrick, Thank you so much for staying with us here in Wilsonville. I'm so glad you enjoyed your room and the afternoon cookies. :) We are doing something with the lighting in the rooms and in the bathrooms to add some light so its kinda interesting that you mentioned it. We really appreciate the feedback and it will be fixed. We really look forward to your return and once again thank you so much for choosing us. Thank you Carol Scott - General Manager

"surprise family visit"

4
18/05/2016

I chose Best Western in Wilsonville, OR. as it is close to I-5 and I could hop on the freeway in which ever direction I needed to go, so it's location was important to me. Eateries were close by and stores were as well. Even though it was close to the freeway, the room was quiet, no freeway noise. Hot tub was a blessing on my aching back.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We really appreciate the feedback on your stay. I'm not sure if I had the chance to meet you or not. I really try and get a chance to meet and greet everyone that stays with us or as many guests as I possibly can. Hopefully next time you come through we can get the chance to chat. :) Thank you again for the wonderful feedback and for choosing our hotel to stay at, we realize all our guests have a choice as to where they stay and we feel privileged to have had you in our hotel. Thank you!!! Carol Scott - General Manager

"Awesome"

5
18/05/2016

Your hotel is clean, comfortable. i've stayed here before and always look forward to coming back. The staff is nice and the breakfast is great. The internet is quick. And it's within walking distance of a yummy steakhouse. It's located within easy access to the freeway. I'll be back!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Becky, It was a great pleasure having you here with us. I did see the medialla you sent in as well and we really appreciate the kind words. If you ever need anything please let me know. We had a nice time speaking with you and getting to know you. We really appreciate your business. Thank you so much!! Carol Scott- General Manager

"Probably wouldn't stay here again"

2
15/05/2016

Good: good breakfast buffet with a lot of choices, king bed queen bed combo room which was great for our family of 4. Disappointing: water pressure in the shower was horrible, hot tub was cold both days (colder than the pool) and when I told the staff it didn't seem to be addressed, bathrooms near the pool were dirty and completely out of paper towels and toilet paper. One of the noisier places I have stayed, able to hear people in rooms above and next to you, people walking by.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are so very sorry you didn't enjoy your stay with us here. We are aware of the hot tub issue and have ordered the parts to fix it. :(I noticed the day you happened to be here was a day that the pool was extremely busy, which explains the bathrooms being not so clean. Either way we have taken steps to ensure this will not happen again. If you are able please give me a call regarding this issue there may be something I can do to compensate you for the issue. I am very happy to hear you enjoyed our breakfast and if there is anything I can do to make a more enjoyable stay for you please don't hesitate to let me know. We truly care about our guests here and would love a second chance. Please let me personally know if you decide to come back I will make sure everything is perfect for you. Thank you so much for your business!! Carol Scott- General Manager

"Best pool temperature! So relaxing after a full day of driving."

5
02/05/2016

A great, easy stop on our way home from Disneyland. After several hours in the car, a couple antsy girls were ready to swim. Usually I would watch from the chairs, but I joined them for an hour before I even considered the hot-tub. The hotel, overall, was clean, comfortable and staff was friendly. Our beds were very comfortable and the towels were thick (I love that)! We stayed a Saturday night, and the area was quiet and felt safe.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Rebekah, Thank you for taking the extra time during your busy travels to stay such wonderful things about our hotel. I bet after that long drive it was wonderful to send the kids off to the pool to release that energy. :) Hopefully it made the rest of your trip much more relaxing. It was a pleasure to have you here with us, and I'm sorry I didn't get a chance to meet you. Hopefully next time you come In I will get the pleasure. Thank you again for the wonderful review and please come see us again soon. Thank you Carol Scott - General Manager

"Nice place."

5
30/04/2016

Nice place, nice bed, nice atmosphere, safe location! Other than a few nose buggers on the cloth shower curtains, great stay! Everything was very clean and set very nice. Staff was helpful courteous and very well dressed. The location was perfect and obviously a very secure crime free area! Thanks

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Richard, First of all thank you so much for the review. Second we replaced those shower curtains, and I appreciate you letting me know about that. As you stated we like things to be clean and well kept. We are human and we do miss things so when a guest lets us know about stuff like this we are happy to fix it. I wish I had known when you where here I would have been able to come change it right then for you. I did remind my staff to check the curtains better. Thank you for staying with us and it was a real pleasure meeting you. We appreciate the great reviews and we look forward to your return visit. THANK YOU! Carol Scott - GM

"a great place to stay"

5
26/04/2016

The convenience and quality of this hotel is hard to beat. Very quiet place to stay. lots of variety for breakfast items. Rooms clean and very comfortable. Hot tub was not hot but other than that I like being able to hop on the I5 freeway so easily. There are two restaurants across the street for convenience.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Wow, thank you so much!! Your review is so wonderful. Good news our spa was just down for 2 days before we received the part to fix it, so it's back up and going strong. We are so sorry you didn't get the chance to enjoy it. :( But it sounds like your stay was great anyways. We greatly appreciate the time you took to review us on trip Advisor and we hope to see you again very soon. THANK YOU!!! Carol Scott - General Manager

"New Favorite Place to Stay"

5
25/04/2016

This is my first stay at this hotel and I will definitely be back. Hotel has been recently remodeled and basically appears to be brand new. Good size, will appointed guest rooms. Friendly staff, good breakfast in the morning. Good workout facility on site. It is a pleasure to find a hotel workout room where the equipment actually works the way it is supposed to. Good location, close to restaurants and shopping.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Afternoon, I really wish I knew who I writing back too. :) I really try and make sure I know who each guest is but your review name isn't one I could find in my computer. I am willing to bet I had the honor of meeting with you though. We really appreciate the feedback on how your stay was with us. We still have more to do around here but thank you so much for noticing the hard work we have put in over the last year. We absolutely look forward to your return and thank you again for choosing our hotel to stay at! Thank you! Carol Scott- General Manager

"It was ok"

3
08/04/2016

I felt like the room was dirtier than a hotel room should be. Especially for the dirtiest room to be the bathroom. The floor looked like it hadn't been mopped, the tub on the outside was filthy, the light switch appeared to not have been cleaned for awhile, spider webs. I was just appalled at was was not cleaned in the bathroom of all places. And if the bathroom was cleaned appropriately, it made me think what else was not cleaned. Also, i could literally hear everything around me. I was able to hear when someone got out of bed, walked from one end of the room to the next. It probably kept me up a good two hours. When I finally got to sleep, I was woke back up by a loud thump, and continued to hear walking.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are very sorry you didn't enjoy your stay with us here. I did speak with housekeeping about these issues and we will be investigating it to find out what happened. We hold our self to high standards and this is unacceptable. We are very sorry once again and I did notice you are a BW reward member so I will be able to add some extra points onto your card to help you get a closer to a free nights stay. Please accept our deepest apologies and we hope this doesn't steer you away from us or other Best Westerns. Thank you so much for your feedback, it helps us to improve in these areas. Thank you, Carol Scottt

"Best Check in Ever!!"

5
05/04/2016

Best check in ever, Finally got to use some points. Upon check in I was offered free room with points redeemed without even asking!!! Carol you are the Best!!! Also did not know that BW has special rates for visiting family that are hospitalized. So kind and thoughtful.

"Location and quality!"

5
18/03/2016

Good location, just off freeway yet quiet, close enough to Portland to attend shows and events there. Better quality of breakfast than most. Rooms spacious and comfortable. Winter rates reasonable (nearly doubled in summer!)

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Linda, I would like to say thank you first of all for staying with us. And also thank you for positing your feedback here. We really appreciate guests like you and enjoy you coming back to stay with us. We are really glad you had a great stay and really appreciate your business. Thank you from all my staff!! Carol Scott- General Manager

"Nice, comfortable place to stay!"

5
16/03/2016

Despite one rocky situation (which has been resolved), this IS a great place to stay. Shouldn't write reviews when angry. Very quiet, comfortable beds, great breakfast. Staff (minus one who is gone) is exceptionally friendly & helpful. Breakfast attendant went out of her way to be sure everyone had everything they wanted or needed.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
It really was a pleasure meeting you ladies. I actually kinda glad you had a issue I could resolve, just because it gave me the honor of meeting you ladies. It was sad seeing you leave, and we hope you visit soon. Also I thank you for allowing me to fix the situation for you! Thank you again and I really do look forward to a future visit from you. Please let me know directly when you plan to visit next time and I will get you all taken care of. Thank you again!! Carol Scott- General Manager

"Comfortable and quiet and handy"

5
16/03/2016

This was a spur of the moment stop when we had delays in our travel due to rain. The only problem is finding the hotel. We trusted Google Maps but it was a puzzle. The rooms are large and quiet and attractive and well priced. I think they might cater to business travelers since the rooms would be comfortable for an extended stay. We asked for a dinner recommendation and they sent us to a nearby family friendly "Pub" type restaurant. It was perfect since we didn't need to dress up. Plus the food was good and we could watch basketball on the TV monitors.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
I would just like to say thank you for taking the time to post on trip Advisor how your stay was. We do in fact cater to lots of business folks, and extended stay guests for companies. Which we just love having repeat guests like that, its like family coming to visit each week. I'm so glad you enjoyed your room and our hotel. I'm not sure if you where the ones I had spoken with that got lost but if not, it sometimes helps to call the hotel to get directions from where you are at. We would have been happy to help you out. Once again thank you so much for your business and please come back soon. Hopefully we see more sun this week though. :) Thank you, Carol Scott- General Manager

"Very Disappointing"

1
27/02/2016

We used this location as a wedding venue and guest stay. We were originally thrilled with the pricing and staff willingness to accommodate our party, but the night before the ceremony, things changed very quickly. The staff began acting very snobby, as if we were bothering them. The nightmare had only begun. By the time the wedding was done and the reception had begun (which the wedding turned out to be beautiful), the hotel staff began behaving HORRIBLY! One of the housekeepers rolled her eyes at the most basic of requests (to move a table), while the evening front desk clerk (who they later excused his behavior: chopping it up to "We have a lot of new people...") threatened to call the police because I REFUSED to end the reception early, stating that he was told to call the police immediately if we became rude in any way. Talk about workplace gossip...I'd never met this guy. We rented the meeting room until 10 pm, but he thought by 8pm, he'd given us long enough. What a rip off! To top things off, I am holding a bill in my hand for the cost of the room- $175.00. The hotel goofed (as the room should have been $250.00), but the young girl at the front desk stated that the room was discounted (for whatever reason, which we weren't going to argue about); but a couple of days later, we realized that they'd gone back and changed the amount billed, and essentially TAKEN the money they wanted. Mind you, this was done without any sort of notification. Shame on you BEST WESTERN. Shame shame shame. We were treated like crap, and then responded to with a guilt trip by Carol- the manager. I am not looking for your generic response about how sorry you are that our family was treated like a lesser group of people, nor do I care to hear the guilt trip you put on my sister about how much you did or the "extras" you did for us. Carol, your staff is under-trained and potentially could have ruined my sister's wedding. We barely asked for anything and you made us feel like criminals. Best Western is NOT represented well through your location. How dare you present yourself as the kind hearted manager when you were calling your staff during your "off time" to ensure we were leaving (even when you so kindly stated we could set up the night before.) We even paid for cookies and coffee, which your staff so kindly put away during the reception- why didn't you give them to us? WE PAID YOU FOR THEM. We were nothing but kind to you and your staff- this was an exciting day for us. Your staff nagged us and they were beyond rude to us. You went above and beyond, alright- Too bad it was in the wrong direction. Your behavior was uncalled for, and your staff is merely a perfect reflection of you: under-trained, untruthful, and combative. Thankfully, we were classy enough to move past you and your staff's insults and distasteful comments, and pulled out a good experience for the bride and groom. Jacob, Evan, and the young girl at the desk should not be in the hospitality industry. I'm sure it will only be a matter of time before you'll have to replace them with new people and someone else will be given the excuse that "Sorry, we have a lot of new people. I hope you will give us another chance by staying here again." As for us, you've permanently lost our entire family as customers.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are very sorry you didn't enjoy your stay here. We did everything we could to make you and the other wedding guests happy. However there where miscommunications between me and you. I was very clear about the rules and we gave much more extra accommodations than we do for a normal group. Cookies where provided in the lobby and it was announced twice that they here out there with water. They where all eaten as well. We are sorry you where unhappy but we did what we could to make a group this large happy. On a different note the employee that threatened to call the police because of shutting down at 8pm and kicking you out the pool early was not behaving professionally and we are very sorry for that, since then I have let him go. Thank you for your business! Carol Scott- General Manager

"A great stay"

5
13/02/2016

You get good bang for your buck at this hotel. The room was spacious, the beds large and comfy, and the pool was wonderfully warm. The common spaces are small-ish, so the hotel is not a destination in itself, but it was perfect as a home base while visiting relatives nearby. Easy freeway access, but very quiet inside.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
What a nice review! Thank you so much for taking the time to post on how your stay was here with us. We really enjoyed having you stay here and we are so happy that everything went the way it should. We pride ourselves on trying to make sure everyone leaves here happy and smiling. Thank you so much for staying with us, please come back soon. Thank you, Carol Scott

"3 for 3"

5
10/02/2016

Third time I have stayed at this hotel. Never been disappointed. Each time I have not had a reservation as I travel and my daily schedule changes. After the first stay I made this hotel a destination along my trips. South of Portland makes departure in the morning Southbound easy with minimal amount of rush hour traffic. Rooms are clean, well appointed and have current amenities that work. Wifi was fine. Breakfast is hot and has ample selection. Will continue to stay here on my travels and have recommended this hotel to my co workers that also travel past Wilsonville. Ample parking for large vehicles . Restaurants nearby . Staff are extremely friendly and accomadating. 3 for 3 BW will stay again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We really enjoy having you stay with us!! Thank you so much for staying and for posting your feedback on trip advisor. Making you happy is what makes us happy!! We really appreciate your loyalty to our brand and to us. I hope to see you again on your next trip. Thank you so much! Carol Scott - General Manager

"Stayed a couple nights..."

5
24/01/2016

Friends were visiting, and I picked best Western. Always had great experiences with Best Western's. So u thought this would be a best bet in the area. Very spacious rooms. I also liked the fact that we could walk across the street to a great little pub/eatery! Also great location, located right off I5.this location looks newly remodeled, 5 stars for sure!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Our entire staff would like to thank you for staying with us and for posting such a wonderful review on trip advisor. It was a pleasure to have you with us and we are so glad you enjoyed your entire stay. We would love to invite you back again to stay with us very soon. Thank you again for staying with us and being a loyal guest. Thank you, Carol Scott- General Manager

"Thanks!"

5
11/01/2016

You were all very nice and accommodating. You had yummy warm cookies. I slept great and enjoyed the breakfast. Next time I'll have to try your fitness center. The internet was quick and efficient too. Keep up all the hard work. Thanks!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
THANK YOU!! We really appreciate the time you have taken to fill out a survey on trip advisor and would love to thank you for staying with us. It was a real pleasure to have you here with us and thank you for mentioning the cookies. Some guests don't even know we have them or may miss out. We love being able to sneak a little treat in and we try to tell people but some people get missed. Once again thank you for staying with us and we would love to welcome you back again. Thank you Carol Scott- General Manager

"Do not pass up this hotel!"

5
06/01/2016

The front desk staff (check-in and check-out) gave great suggestions, were extremely professional and anticipated any guest issues before they became problems - thanks. Excellent facility and staff. Will be on our list on our next trip down I-5. Immaculately clean and great pool area. We couldn't have been more satisfied. This may sound like an overboard review, but we have stayed at many BW's in the last 40 years and this one rates in the top 5 for all BW Inns and Lodges.The entire staff was superb and extremely helpful. The breakfast room attendant had a wonderful personality and went well above expected requirements to make sure the room was well stocked and several times assisted many customers with tips on equipment operation and even food suggestions and different menu item combinations. Tip to other travelers: The RAM Restaurant across the street has a terrific menu and atmosphere for a comfortable sit-down dining event. The other restaurant next to it is good for in-room sandwich delivery (not bad menu for the price, if you are too tired to go out), but don't go into it unless you like are personally found of a very small, "dive bar" atmosphere with a ton of smokers out on the front porch/entrance.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Russell, Once again thank you so much for providing your feedback on how your stay was with us. We really appreciate both reviews you took the time to write for us. Its not overboard at all, we love to hear what you liked about your stay and what the highlights of it were. We really enjoy guests like you that we can get to know and are friendly back. Thank you so much for staying and for both reviews. We look forward to your return visit!! Carol Scott- General Manager

"Wonderful stay"

4
03/01/2016

Service from reservation through checkout was friendly, professional, and our stay in the room was great. The double sink in the wet bar king bed room was great. The bed was really comfortable, nice and quiet easy to adjust room temperature. Food for breakfast was also well done, fresh, easy to access and enjoy. Overall a very pleasant experience and we look forward to returning in future.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you for posting your feedback on your stay on trip advisor we really appreciate the time you took to let us know how your stay was. And the feedback on the breakfast is especially good to hear. We really have tried to put out a nice breakfast for the guests and its hard to know at times what people like and don't like about it. Thank you so much for your business and for all the wonderful feedback, please come back again and stay with us. Thank you, Carol Scott - General Manager

"Excellent stay"

5
01/01/2016

Our stay at Best Western Wilsonville was a very pleasant and exceptional stay. All of the staff from the manager, night manager, kitchen staff, cleaning people were very courteous and helpful at all times. The breakfast was exceptional. The best we have had after staying many times around the country. We will go back again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
It sure was a pleasure having you stay with us. We will be missing you!! It made my day so much brighter having you folks here with us. Make sure and enjoy some of that Texas sunshine for me. We really appreciate the time you took to fill out a trip advisor survey, how you feel about your stay is very important to us. Please come back again soon, our doors are open waiting for you! Thank you - Carol Scott General Manager

"Family Reunion"

5
28/12/2015

Our entire family enjoyed our Christmas stay. We especially appreciated the kindness of the staff. The breakfast menu was varied enough that everyone in our party of 16 found something to their liking. We especially enjoyed the indoor pool, which was very clean and warm enough for even our youngest grandchildren.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for staying with us!!! I was the one that checked you in and remember you and your family very well. I was worried with so many little ones we would have a tough time making everyone happy. I was actually thinking of your family the very next day hoping that all went great with you. This is so good to hear! We really try hard to get to know our guests and make each one happy. We sure hope you decide to come back and stay with us again. Thank you for sharing your stay with everyone. Thank you Carol Scott - General Manager

"A great experience at Best Western Wilsonville Inn & Suites"

4
27/12/2015

I stay at Best Western Willsonville Inn & Suites every Christmas while visiting family in Lake Oswego, West Linn, Portland and on the Oregon Coast. It is perfectly located off I-5. I also choose Best Western Park Place Inn while vacationing at Disneyland. Convieniently located across the street from the Harbor Blvd. entrance to Disneyland. Enjoy the pool, spa and the short walk to theme parks.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We appreciate the time you took to post your feedback on your stay here with us. It was great to have you here with us and we certainly hope you come back again soon on your next trip. We do appreciate you staying loyal to our brand as well and are very happy to hear you have another BW that you like very much as well. Thank you for staying!! Carol Scott - General Manager

"Reliable stop off I-5 south of Portland "

5
26/12/2015

We have stayed here twice and both times we got a clean comfortable room in short order. We found the staff to be quite friendly. The serve - yourself breakfast had scrambled eggs, biscuits and gravy, a waffle machine, and plenty of other options. Though tucked in a business park, there are plenty of dining possibilities nearby.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you for deciding to stay with us! We greatly appreciate the time you took to let others know how your stay was with us. We certainly hope you decide to come back again very soon. Thank you for your business! Carol Scott- General Manager

"Like being welcomed home by a friend"

5
16/12/2015

Every member of the staff was pleasant, helpful and accommodating. Most importantly they appeared to like people and enjoy their work. That is HUGE in the service industry. The included breakfast was good. It was available at 6 am which got us back on the road quickly. The food was fresh and the "make it yourself, buffet style" works well.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Dear David, Thank you so much for your business we were thrilled to have you as a guest here. We do try and treat every guest like they are family and try to go above and beyond with everyone we can. We are constantly trying to upgrade the hotel and provide more and more for the guest. We still have a ways to go, but are so happy to hear you had a wonderful experience with us. We will continue to strive to bring a warm professional atmosphere for all guests! THANK YOU !! :) Carol Scott- General Manager

"Great room for a great price!"

5
14/12/2015

We had a great room, good breakfast and not far from the freeway. All pluses when traveling! We called as traffic and rain was getting worse as it got later. So glad they had a room available. The desk clerk, Jenn, was so very helpful.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are so happy to hear you had a nice stay with us, and that it made your traveling experience better. I have spent so much time trying to make sure we have a good breakfast for the guests. Since we don't have a full kitchen it makes it hard to keep up when its busier but we have added lots of extra items and I actually had staff try new and old items to see which are better, So we are trying really hard to make sure every guest leaves full and happy with all aspects of the stay. Thank you again so much for staying with us and for your business. Carol Scott- General Manager

"All in all, great place to stay!"

4
11/12/2015

With exception of one bad apple, the staff and management were truely amazing and helpful. They made me feel at home and welcome! Had a problem with the mini fridge and had a brand new one the next day. I was there on business and got a warm welcome from the staff upon returning in the evenings and felt like I was being sent off to school by Mom in the mornings. Some of the most welcoming and kindest staff I've yet to encounter while traveling for work.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for sending in your feedback on how your stay was with us here. We appreciate you letting us know how everything was for you and we are glad you had a nice stay. Thank you for your business and please come back again soon. Carol Scott- General Manager

"Beware: They will scam you"

1
06/12/2015

Thought everything was great when I checked out. Then later discovered a mysterious $350 charge on my card. Called them up and they said it for 'smoking' and 'window damage'. First off. We don't smoke and secondly the window screen was already damaged when we rented the room. They totally made all this up to scam me out of $350. Very disappointed with this. I'm a rewards member and having used BW for many years. Not anymore.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Unfortunately from time to time we have guests that smoke in the room. Each guest signs a contract stating they will not smoke in the room, since we have many guests with allergies we are a non smoking and pet free hotel. We also do not charge a guest the fee unless we have pictures and proof by at least 3 employees inspecting the room. We don't charge very often but occasionally it is necessary when damages are done in combination or deep cleaning. We would never scam a guest here but we do charge when they smoke or damage items in the room. Thank you, Carol Scott- General Manager

"Nice place , easy to access"

4
02/12/2015

Long haul travel has me staying at different locations throughout pacific northwest. B/W hotels have a standard that I haven't been disappointed at. Friendly staff here with ample parking for large rigs. Room was nicely appointed and excellent bed. Breakfast is adequate and quick on departure. Will stay again. BTW it easy to access from I-5

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We appreciate the time you took to fill out a trip advisor survey. It's good to hear you had a nice stay and that you felt welcomed here. We try to make sure each guest has a wonderful experience. We really appreciate you staying with us and sincerely hope you come back again soon. Thank you for your business! Carol Scott - General Manager

"I would come again!"

5
30/11/2015

We stayed here during a mini Thanksgiving get away. It was great to pull in, and have a friendly face at the desk. We had been stuck in traffic for 3 hours, so it was great to be able to get right in, and have kindness shown.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for staying here with us! We really appreciate the time you took to send in your feedback. We are so glad to hear that your stay was great and that everything about your stay was wonderful. Thank you for your business! Carol Scott- General Manager

"Great staff and place to stay in Wilsonville"

4
23/11/2015

My daughter and I stayed at this Best Western for 2 nights this month and were treated great by all of the staff. They were all very friendly and quick to check us into our room which was clean and spacious. The location is very convenient and we will come back to stay at this hotel again!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Good Morning, I would like to say thank you so much for staying with us here in Wilsonville and thank you so much for the wonderful feedback on your stay here with us. It is very important that we please each guest, and make sure they have a wonderful stay here. We want all our guests to want to come back and stay with us again. Once again thank you so much for your business and hopefully we will see you back again very soon. Thank you, Carol Scott

"Best Western Wilsonville"

5
13/11/2015

The staff does an excellent job at making sure your stay is perfect, very helpful, rooms are clean, if you have any issues the staff is there promptly and very helpful The hotel is right off Highway 5 and very a convenient location for staying and business meeting.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Joyce Thank you so much for such a nice review. We greatly appreciate the time you took to write the survey and appreciate you even more so as a guest here. We look forward to having you back again very soon. Thank you! Carol Scott - General Manager

"Friendly Staff"

5
10/11/2015

Hotel was booked through Expedia. Upon our arrival the receptionist (Jenn) took our info and check-in was very quick and expedious as she welcomed us to the hotel. The hotel and rooms are very clean, along with pool and hot tub. Like some reviews I have written, this one really goes out to the staff of the hotel. The receptionist (Jenn) was very professional, courteous and personable which made us very welcomed as well. Each time we left and/or arrived she asked how we were doing. When we were looking for somewhere to eat she recommend an awesome restaurant where the food was great (walking distance from the hotel). The staff was also very friendly and courteous. Considering that we are beside the I-5 and our room is at the front, it is surprising how quiet it is. Would highly recommend this hotel to others

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for your review we really appreciate you sharing your stay with others. It was a pleasure meeting you this morning as well. You and your husband where both very pleasant and friendly as well. You made Jenn's day with this review, and I made sure and reminded her what a wonderful job she is doing. She felt very happy and appreciated. We hope you both come back and visit us again very soon. Thank you again !!! Thank you, Carol Scott- General Manager

"Nice place to stay"

5
09/11/2015

The staff went out of their way to be helpful. Breakfast was good. The room was clean. Beds were very comfortable. Nice indoor pool. Easy access to the freeway. Close to shopping area. Nor too far to drive to the coast.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are glad you had such a great stay with us and that everything here was wonderful for you. We try our best to make sure everyone leaves happy, it doesn't happen every time but we do try hard. We also appreciate the time you took to fill out the survey and post for others to read. Thank you again for staying with us and we hope to see you again in the near future. Thank you ! Carol Scott- General Manager

"Excellent"

5
06/11/2015

Everything was at least very good and the staff was excellent. And they have cookies in the afternoon. The property is close to the freeway but has no freeway noise. It blens in with it's surroundings and can be easy to miss. If you aren't watching closely you could drive right past it. I'll be back.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We appreciate your feedback and we are very happy you had a great stay with us. We do plan to change and add signs to help with the guests that have a hard time finding or seeing us. However we are currently waiting to see if the brand logo changes. Thank you again for staying with us and we hope to see you in the near future. Carol Scott - General Manager

"Poor internet service - do not stay for business travel"

2
04/11/2015

Although location is fantastic - close to the work facility I needed, near great restaurants and great coffee - the purpose for my trip was to work and without the internet in my room I was down 80% of the time. Twice I went to starbucks and half the time I used my phone as a hot spot. I reported the problem for 3 days. On the 4th day the manager got involved. She was very nice and offered to let me change rooms, but I was leaving the next morning and didn't have time to mess with moving all of my equipment, etc. Jacob, who was on staff the other days was not helpful and in the end down right rude - not understanding what a HUGE inconvenience this was for me. I do not recomment this hotel if you are on business travel.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Denise, Once again we are sorry this happened. I did everything I could to fix the issue and tried to upgrade your room for you. And added fx points also to help with the issue. Thank you for staying with us. Carol Scott- General Manager

"Excellent accommodations"

5
01/11/2015

We had a wonderful stay and plan to return soon. Everyone was so nice and all went out of their way to make sure that we had an excellent stay. The Inn is very handy to many of the other places that we love to visit, including restaurants and shopping.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for taking the time to post your feedback. We are pleased to hear you had a wonderful stay with us. We would love for you to come back again very soon. Thank You!! Carol Scott - General Manager

"Sarah "

3
28/10/2015

Hotel is very conveniently located to where I need to go. It's clean, the staff are fabulous and welcoming. The bedding and pillows are definitely something to be desired; they're not very comfortable. I've stayed here several times and will continue to while here on business but I recommend getting rid of the old blankets in-between the sheets and get some higher quality pillows. Maybe add cushier bed pads. Sleep is super important to me; so these little changes will make a major impact.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
I am sorry to hear you are not completely satisfied with your stay here. We try very hard to make sure everyone has a unique and wonderful stay. We actually do have plans in the future to replace all linens and top sheets. We are under new ownership so we have to take one step at a time to replace most items in rooms and out. We have made so many changes already but have many more plans. Hopefully next time you come back it will have been all changed out. We appreciate your business and would love to see you come back. Thank you. Carol Scott General Manager

"Clean, quiet, good stay"

4
25/10/2015

Clean rooms, decent beds, dark and quiet. Breakfast had many options from pastries/toast to eggs & bacon, great selection. Internet was easy to use and Dish was ok (lots of channels but not much on- but not BW fault). Pool warm and hot tub even warmer, nice. Easy access from I-5 with lots of restaurants/shopping nearby.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for your review and thank you for staying with us. We are happy to hear you had a great stay and everything was good for you while you stayed with us. We try hard to make sure every guest has a great stay and appreciate the feedback on everything you enjoyed. Thank you again and hopefully we will see you again soon. Thank you Carol Scott - General Manager

"A great place to stay"

5
20/10/2015

This motel fulfills all a travelers needs. It is clean and well appointed. The breakfast is truly oustanding. You will find the staff efficient and eager to assist you. The location is perfect for reaching Wilsonville proper and the freeway going either north or south.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for your review and thank you for choosing us to stay with. We appreciate the time you took to post your feedback on Trip advisor and are very happy to hear you had a nice stay with us. We sure hope to see you again very soon! Thank you Carol Scott - General Manager

"Great place to stay"

5
15/10/2015

Central location to many resturants and shopping. Close and easy access to the freeway. The beds were Great! The breakfast was full hot breakfast with eggs, bacon, hot cereal along with waffles. The indoor pool was heated plus a good hot tub. Friendly and helpful staff to service your needs.. Stay 3 days with family, would booked it again.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Wow, Thank you for such a wonderful review! It was our pleasure to have you stay with us and we can't wait for you to come back again very soon. We love all feedback but this was so nice of you to share your wonderful stay on trip advisor! Thank you again ! Carol Scott - general Manger

"Still worth staying"

4
06/10/2015

Have been coming here annually w he ever we go to the Oregon Flock and Fiber Festival in Canby. Host/hostesses seem nice and accommodating. The breakfast may be warm and not piping hot it is more than what may be served at other hotels.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
We are delighted that you decided to stay with us the last few years when attending your event in Canby. We are putting a lot of time and money into upgrading this hotel and hopefully the next time you come back it will be even better. Thank you for your feedback on our breakfast! We try to make sure all our guests leave here with a good breakfast and a smile. Thank you again for staying with us and we hope to see you again next year or sooner! Thank You! Carol Scott - General Manger

"No water"

3
25/09/2015

They had worked on the water my first night there. I didn't have water the next morning to take a shower. It would have been nice if when I checked in late Monday afternoon they would have told me the water may not be back the next morning. I would have showered that night.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
I am very sorry for this inconvenience unfortunately we did not know that our pipe would burst in the middle of the night. So we had to shut it down from about 9:30pm to 8am. We did have it back up as soon as possible and we had no way of knowing it would happen. We did give every one a discount that came up and mentioned not having water. If you did not receive one I would still be happen to give you one. Once again we are very sorry for the inconvenience and we certainly tried to get this fixed in a timely manner. Thank you very much for staying with us and hopefully we will see you again in the future! Thank you , Carol Scott - General Manager

"Lovely place!"

5
18/09/2015

Booked this place for just a 1-night stop for my friend and I. It is easy access off the freeway, and in an awesome location for restaurants to choose from for dinner - within walking distance! The neighborhood is very safe, so walking to food or stores is very easy and comfortable...The hotel and our room were very very clean and aesthetically pleasing. The front desk staff was courteous. I would absolutely recommend this hotel to anyone looking for a place around Wilsonville/Tualatin! WONDERFUL!

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
This is such a nice review! Thank you so much for coming to stay with us, and thank you for your business! We are extremely happy to hear you had a wonderful stay with us, and we can't wait to see you all again very soon. Thank You! Carol Scott - General Manager

"Very courteous staff"

5
14/09/2015

We enjoyed our stay. The property was clean and the staff was very nice and pleasant. The continental breakfast was good, as it always is. The location was good for shopping and also for just walking.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you so much for staying with us. It is wonderful to hear you had a great stay with us. We appreciate your business, and hope to see you again in the very near future. Thank you again ! Carol Scott - General Manager

"Gem Show"

5
12/09/2015

I have stayed at this hotel many times previous to this and have always enjoyed it.. There is food within walking distance. I attend a couple rock and gem related events in the area each year and always use this hotel.

BW_Wilsonville, General Manager at BEST WESTERN Wilsonville Inn & Suites, responded to this review
Thank you for reviewing our hotel! We are very happy to hear you have a great stay, and thank you for continuing to stay with us. We are glad to have you as a frequent guest and appreciate your business. Thank You! Carol Scott - General Manger