Best Western Westminster Hotel

We usually stay here every time we visit family in the area. We get a pool-side room because they are quiet. We figured out how to make the room rather dark, but light still comes in from the corridor around the loose-fitting door. This room had a walk-in shower and a "comfort-height" toilet. Internet speed very good, but you have to reconnect every day. Breakfast was usual, nothing special, and the strong coffee was not very strong.

The Best Western in Westminster, Maryland, about an hour west of Baltimore, is a good, basic hotel a few minutes from downtown, McDaniel College, and Carroll Hospital. It does not provide maid service for stays of three days or less. Shower temperatures are limited. Shower runoff from the bathroom into the entryway may occur. It provides breakfast. Room temperature settings worked easily.

This Hotel has many problems and is not suitable for the average business traveler. Feel free to read my experience but I would suggest staying somewhere in Owings Mills and driving into Westminster. The hotel is older and shows its age. The rooms were mostly clean but there were spots that were noticably missed, corners of the shower/Bathroom. Heavy Dust in corners of the room. Stains were noticeable in areas. The bed has an 8 inch mattress and is hard a rock and the walls are very thin. Breakfast was poor in offerings and there is no housekeeping unless requested. This led to guests simply depositing their full waste cans outside their room. This hotel has many families living full time as evidenced by the school bus that stopped to pick them up and drop them directly at the hotel. Guessing many rooms are at capacity which contributes to the noise. The staff were friendly but I do not think I would stay here again as the accommodations were not up to my standards.

Back to Basics very clean hotel with comfortable beds. Nostalgically dated (I love a bathroom with a good ceiling sunlamp!) but rooms & public areas look in new & nearly pristine condition. Great location convenient to historic & modern areas in Westminster & the college. Could maybe bump up the coverlet a notch, some more guest convenience options would be nice (even a set of vending machines on both sides of the hotel), & the stair situation is a bit unique - but overall a comfortable & safe place to stay.

If you need to stay in the Westminster/MD area, this is a good choice of a hotel. The hotel is one-story, so all rooms are on the ground floor. Decent bedding and bathroom /shower. Most Best Western hotels do not offer gym services, but this specific one has a relationship with an nearby fitness center. This hotel also has a separate conference center for meetings and events.

Hotel itself was good clean/comfortable rooms but somewhat out dated. Pillows need to be replaced. Breakfast was adequate but there was definitely room for improvement in choices and availability of what was offered each morning. Staff was friendly and helpful! Good location.

Truly a terrible experience - I could heard sounds both nights I slept in my room that lasted until 3 to 4 a.m. Not only was someone above me thumping and pounding the walls and floors (something was obviously wrong with them), but people to either side were also easily heard. The paper thin walls do not lead to an enjoyable experience at all. Sadly, there isn't much competition in the area, and maybe this hotel knows it - the price was absolutely nowhere near what I expected in value. The breakfast was dismal, too - too few choices and not particularly delectable at all. I would look elsewhere if getting uninterrupted sleep is meaningful to you.

Paper thin walls. You will hear your neighbors, and if they have leaden heels, like the neighbor above me, or enjoy coming in drunk and giggling at 11 pm like the neighbors to my left, or bang furniture and doors like the neighbors on my right, you'll be sleeping when your neighbors decide you will, which was practically never both days I stayed at this terribly insulated hotel. Hope you like luke-warm hotdogs for breakfast and mealy grits and watery eggs. Will never return.

We booked a block of rooms at the best Western for my daughter's wedding. Matt was very easy to work with and extremely accommodating. The hotel was clean and comfortable. It was very nice to be able to continue the party in the lobby after the wedding! I would like to give this hotel five stars however I have two complaints 1) the pillows were awful! 2) we told our guests to call the hotel to make a reservation. Unfortunately, a few guests decided to not heed our advice and used a third-party for booking. On the day of their arrival, they were told that their reservations were canceled because of water problems. Rumor has it that they did not have water problems at all, but were overbooked and canceled those third-party reservations. I was not happy!!!

The hotel is dated on the outside but the room was very clean. Staff was friendly & helpful. No elevators in case you need them.

Our stay was short, but we definitely be back. Room was clean and welcoming, lovely sitting area overlooking the pool. Breakfast was great, anything from waffles, eggs, cheese grit, etc. Delicious and very clean food area.

From check in to check out a great experience! Room was spacious, clean and the A/C was finely tuned!! Breakfast was hot, abundant and delicious! Did not get to use the pool but it was clean and inviting! All of the staff were friendly and helpful ! Will definitely stay next family visit!

Not great, could not sleep because of the noise. Trash bags littered the second floor when I got there and received a wake up call at 5:30am that I didn't request. No tv stations other then fox. Overall I would not recommend.

We enjoy Best Western mainly because the rooms are always clean and they are a good size. The hotel is a perfect location for us to our kids.

I enjoyed my stay. Front desk staff is excellent to work with. Rooms are always clean. Breakfast is always on time. Everything about the place is great.

Wow! My experience with this hotel was spectacular. I felt safe at all times. I stayed 5 nights and all services maintained a consistent 5 stars in performance. Very friendly, pleasant and helpful front desk staff. The room was clean and welcoming. The mattress and pillows were one of the most comfortable I've ever slept on. The HVAC was quiet!!!! The breakfast was superb - great, fresh selection always. Clean and well kept by a caring staff, always greeting me with a smile each morning. Awesome accommodations! If I have business again in this area, this is my hotel of choice.

This hotel was outdated. But tv was very good that you could use apps like Netflix. Was decent value

The Westminster Best Western is well managed and staffed. The rooms are clean and remodeled. They have outstanding breakfast with many hot items such as waffles, eggs, sausage, grits, biscuit and gravy as well as yogurt, fruit cereal, etc. The staff went above and beyond to meet our group's needs. I highly recommend this hotel and conference center.

.I made my reservation in JAN 2024 using points. i was told by the manager there who made the reservation that i had sufficient points. on the day of the reservation, when I checked in, I was checked in, given my room key. then I received a call from the front desk that I couldn't use points because corporate had increased the point value of a stay without alerting the hotel and i didn't have the additional points now required. It was the worst experience I have ever had at a hotel. We ended up having to pay $195 since it was the evening of the wedding I was attending and i didn't have time to find another hotel. We ended up checking out at 1030pm because of horrible noise at our room location (#101) first floor near the lobby and stairs.

Great place to stay and enjoy yourself and I would come back anytime.With your new additions it made our stay very comforable and really enjoyed it.

We stayed at this hotel several times and this was without a doubt the worst experience I've ever had at the Best Western. No notice that they were replacing the roof waking us before 7 AM. Awful breakfast service when the two boys were working it. Room smelling of smoke .

A very nice clean hotel. The rooms are very nice. The room had coffee maker in it with microwave and refrigerator. The bed was semi comfortable. The shower did not have any shampoo or soap dispenser in it which most hotels do nowadays. The breakfast, my wife loved it!seem to have good variety. The only thing that bothered us was a $25 check in early fee. Which would this was the only hotel that charged that during our trip this week.

Great hotel for the price paid. Very clean, great appearance, and extremely nice staff. The only issue we faced was the first floor rooms can hear the second floor guests - however, the problem was not enough to justify giving the entire stay a bad review.

Clean , quiet, close to things, helpful and pleasant staff, nice breakfast included with your room. Great place with great people! Lovely jacuzzi in the bathroom, very relaxing! Don't hesitate to book a room in this great little hotel, you'll be glad you did!

We have stayed here numerous times in the past. Each time has been a different experience. My wife, in whose name we made the reservation, is a Diamond Select Best Western member. On check in, no one acknowledged her membership, the desk clerk having the personality of a turnip. We were given room 110 on the noisy side (next to the highway) of the hotel. Unless requested, there was no maid service. We stayed 5 nights. Room was noisy but otherwise okay; however, the toilet was too low. Shower was so-so and bathroom lighting was okay. No nightlight in the bathroom, so we supplied our own. WiFi speed as measured was a blistering 148 Mbps down and 233 Mbps up. The bed had one thin blanket and a sheet. We asked the next morning for an additional blanket. The oddly-shaped pillows felt as if they had been stuffed with forgotten socks and underwear, not feathers or foam. One night, the very large screen tv came on automatically around 4:00 a.m. It was very bright, woke us up and welcomed us to the hotel. That was not pleasant at all. After 2 nights, we asked our room be serviced by housekeeping. I must not have left an adequate tip because they took the original rubber anti-slip mat for the shower but did not leave another. In addition, while they took the used one, they did not replace the shower mat for outside the shower, nor did they check the tissues, in which only one remained. We obtained a new box at the front desk. Breakfast our first morning was okay with a variety of pastries, two types of scrambled eggs (the second type appearing very thin with no body and very little flavor) and the usual weak coffee. After the first morning, only the thin eggs with no body were available and the only pastries were apple with cinnamon Danish and apple with cinnamon muffins. That selection continued for 3 mornings even after I asked. There was a waffle machine that my wife used. There was only fake milk and 1-percent milk available.

We did a room block for a big wedding. The GM, Morgan, forgot to complete our paperwork on their end- causing a lot of confusion with my guests booking rooms. Then, the front desk ultimately fixed the issue and guests were finally able to book under the appropriate room block. Then, we arrived at the hotel- & the television did not get all of the channels on the guide as listed. If we press channel 52- it went to a totally different channel. Like always, I call the front desk for assistance- and Mike told us “just keep searching channels until you find something you like.” Then another guest from our room block, called about towels and wash cloths. He didn't feel like leaving the desk so he replied, “ well I guess I better go find you some towels then”. We definitely did not deserve this treatment- all of my guests paid for their rooms & caused no issues

Our stay at this Best Western was very nice. We were very happy with our accomodations. It was amazingly quiet. We enjoyed the breakfast bar. It was convenient to Walgreens and IHOP. The location was right on Route 140

Was a little leery regarding this hotel. There aren't many options in the area. However, we were pleasantly surprised. Hotel refurbishment was nicely done. Very clean and comfortable. Did not partake in the breakfast since I have specific dietary requirements. But, the breakfast had eggs, sausage, grits and waffles. Also they had instant oatmeal and various cereals.

My wife and I have stayed here multiple times while visiting our daughter. Several times we have brought our dogs and the outside area for dog duty is away from noisy and busy roads. The rooms have always been clean. The breakfast has always been excellent with a good variety of offerings.

One star considering the ridiculous price. Cheap, cheap, cheap hotel. Hampton Inn in Frederick MD was luxurious compared at two third the cost. Walls paper thin, we could hear neighboring rooms all night. We expected breakfast to be ugly and it was.

I stay at this hotel frequently with limited options in the Westminster area. It's average, and somewhat predictably from visit to visit. However on my most recent visit, the hotel staff would not correct my rate because I booked through an agency. He knowingly would not honor my corporate rate and as a result I was charged $35/night more than I should have been. Now I'll have to spend the time to work on recovering his inability and lack of effort to correct this at the time of transaction.

Our family stayed one night after an event at the Carroll County Farm Museum. All of the staff members we met were friendly. Clean, comfortable, and my husband and I were pleasantly surprised by the variety at breakfast. There was a waffle station, oatmeal, eggs, potatoes, sausage, cereals, brags, fresh fruit and more. There are a number of restaurants within walking distance-Classico Pizzeria was great! And Baugher's is down the hill. It's less then a mile from McDaniel College. The hotel was sold out the night we stayed, so plan ahead.

Easily accessible location from where we needed to go in Westminster. Rooms and lobby were very clean and comfortable. Rooms had all the amenities we could have needed. Comfortable gathering spots in the lobbies.

Good place to stay, the breakfast was really good and the room was nice and clean. The staff was very polite and friendly. Usually don't get to stay here because it's expensive but there's really nothing else around that's very good. Check them out !

I stayed for a week. The staff I encountered was friendly and overall the room and the grounds were clean. The bed was uncomfortable and I requested housekeeping once during my week long stay and they never came to room.

Book ahead because rooms go quickly when they are having special events. Good food located at the mall across the street. Friendly staff and always willing to listen and help. Pool is available also..

Our stay was wonderful. Staff were very friendly and everything was clean and comfortable. I would stay here again! I recommend this property to anyone looking to get away. The common area and pool were really nice and well kept. Coffee and soda machines were readily available, and laundry facilities too!

Good sized clean room. Comfortable bed. Nice breakfast as well. Hotel was well maintained as well as the surrounding grounds. The staff was friendly and engaging. The amenities were nice and pool was very clean looking.

Stayed here with friends and teammates for a local tournament. The hotel staff was extremely accommodating to our large group and helped make out stay much more enjoyable. They had a really good breakfast, and the rooms were clean with a comfortable bed. Good location with nearby food options and safe area.

Just spent one night at this hotel. The room was nice, everything worked well. The breakfast was reasonable (with eggs, sausage, biscuits and gravy, bagels, waffle maker etc). Pillows were were comfortable. The only issue was: the almost constant noise of someone walking, above our room, literally all night long, and into the next day. I was having trouble sleeping (which was my own issue, having nothing to do with the hotel), and as I was awake through much of the night, I could not believe the walking, walking, walking noise from above. I was in room 109. No sure what was going in above us. No idea if that was just a fluke, or a frequent problem with the hotel. Nice hotel, but I would ask for a different room, in the future.

Hotel room was absolutely disgusting. Mold in bathroom tile as well in bathroom fans. Dust everywhere, cobwebs on the ceiling, hair all over the bed paneling. Water pressure in shower was nonexistent. But the kicker was the guest noise throughout the entire stay. People running up and down the hallways all evening long, to the point of it sounding as though they would fall through the ceiling. I was accompanied by other guests who stayed on both the first and second floor, all of who complained about the same issue. I called the front desk on multiple occasions and nothing was done. As someone who travels frequently for work, this was by far the worst hotel stay I have had on record. I would not stay at this location and certainly would not recommend.

My husband and I arrived a little early, decided to see if our room was available for check in. Our club had set up a block of rooms with one being a handicapped room which was mine. Right after the block was set up, way back in March, I called the hotel to reserve my room. I brought my printout of my reservation confirmation stating that it was a handicapped room. There was a guest ahead of us. While checking in he asked if there were any first-floor rooms (this is a two-story hotel, no elevator). She clerk told him they had one handicapped room left. This gentleman didn't need it, he just wanted to be on the first floor. I didn't think too much about it at first...until I got up to the desk to check in. They sold MY room to the gentleman in front of me. I showed her my printout and said that I specifically booked a handicapped room. She stood there in silence looking at her computer screen. That went on for nearly 10 minutes before she finally asked that guest if he wouldn't mind taking a 2nd floor room after all which, thankfully he obliged. I asked her, 'had we not arrived when we did, would you have done?' She told me that the handicapped requirement was removed from the block. I said, 'well I certainly didn't remove it. And no one from here bothered to call me and let me know because I would have told you that information was wrong.' It says in the rules that I can't share another person's experience so I will just say there was another issue with another room in our same block and they ended up having to go to another hotel. The pool was not pristine like it shows in the photo, but we used it anyway. The breakfast was good, and the staff that took care of that was very accommodating and on the ball. I highly doubt we will ever come back to this particular hotel, not only because of the major screwup with our block but because it's right on the main drag and the traffic and the speed in which they drove was not desirable in the least.

This was the 3rd time we stayed here. Each time just 1 night. Has always been clean. Good value for the money the way hotels go these days. Will stay again next year. Plenty of establishments nearby selling about anything you need. Grocery store, liquor stores, etc within walking distance as well as other places making it convenient. Seems like a nice area, safe. Very nice lobby sitting area. Breakfast was basic scrambled eggs, sausage, waffles, biscuits and gravy as well as typical cold selections. Very satisfied with it.

A well maintained, clean room with adequate space, great hot breakfast even on the weekend, and easy parking are what you get here. There's even a pool which we didn't have the time to enjoy. Very happy with our stay here.

The whole hotel smelled of mold. My bathroom door was covered in mildew. Hotel solution. They put a dehumidifier in my room that I had to empty every 6 hours. Hotel AC system should be replaced with central heat/ac.

Have stayed at the Westminster MD Best Western many times over many years. It is always a pleasure! Bravo! They were especially accommodating regarding a late check-in. The hot breakfast in the morning was especially nice and the host was extremely helpful.

If you are lookiing for a great place to stay while in Westminster, BW is the place to be! The staff is welcoming, the entrance and foyer always warmly decorated with an appropriate theme for the holiday or time of year, CLEAN and good value for money. FULL breakfast buffet with great coffee. The machine is left there for some sleepytime tea at bedtime, too. All around, very nice!!

We had a wonderful stay here, the entire staff was fabulous !! Everything was great, the hotel was very clean, the breakfast was great, service was top notch !! Thank Y'all so much !! We whole heartly recommend this establishment !!

The room is very clean. The folks are wonderful. The breakfast is good with a wide variety of choices. We stayed multiple days and it was nice to have a different breakfast every day. There were eggs, sausage and sausage gravy along with cereals, waffles, bread, bagels and pastries. Fresh fruit and yogurt were offered and to many other items to list.

To rate this the best hotel in Westminster fails to mention it's really the only hotel in Westminster. The most important aspect of a place to stay is that it offers a good night's sleep. This Best Western, while clean, has old, lumpy foam mattresses that offer no support. They should have been replaced a decade ago. I woke up in pain. Even worse than the mattress were the pillows: small, square, “things” that feel like they're filled with straw. Why would you let your beds degrade to the point that they are the biggest negative of your establishment? The owner of this place needs to invest in decent bedding. I was not expecting the Ritz but I suspect sleeping in my car would have been more comfortable.

We really liked the hotel. The only reason it is 3 stars is due to their pet policy. $20 per night per dog is a bit much. I have no problem with paying the pet deposit (heck double it) pending inspection of the room after checkout. (My $200 pet deposit was credited back a couple of hours after checkout). What I liked: there was more than enough grassy areas to walk the dogs. It was rather beautiful there. The room was quite spacious, though the beds were only full size. Linens were excellent, towels were unbelievable for a hotel. Bathroom amenities were excellent. However, ask for extra bath mats as it is impossible to keep water off the floor. Also, water pressure in the shower left a lot to be desired. The morning breakfast options were quite blah. But overall, a nice, quiet and comfortable place to stay. I probably won't be back due to the pet policy, but would if I were ever traveling without my guys (which is very unlikely).

We had a basketball tournament at McDaniel College. The Hotel was great, affordable, and close by to the college. The staff were all nice and the breakfast was hot and quick for early games. The beds were a little small for several staying in a room but otherwise great.

From the central location, the cleanliness and sense of security at the hotel, and the really good hot breakfast, the Best Western Westminster is the only hotel that we choose when we stay in Westminster. It is convenient to everything in the city, and the staff is super caring and right on top of any minor issue that may arise. A well-run hotel for sure.

Visited McDaniel College with our son. The hotel was quiet, staff was friendly and very helpful, plus the breakfast was tasty like home cooked. The Westminster, MD area is just beautiful and we loved McDaniel College and the great small Colonial style town. We'll be back!

Person at the front desk was not very friendly, was not even willing to give me a pillow . She told me the place was full and that there was none available when in fact the parking lot was pretty empty at night , which means she was lazy and lied

The Best Western is really the only quality place to stay in Westminster. The other two options are pretty sketchy. The BW is clean and convenient to the McDaniel College campus. It's close to Baugher's restaurant, a local staple, and other shopping (grocery, booze).

Well cleaned! Friendly staff! It was great to also get back to a normal full scale hot breakfast. Hotel was updated and all items were operational. It was a great choice for our stay in terms of location and price point.

Clean, quiet, personable staff and a good location.HIGHLY recommend this hotel if you need to stay away from home while in Westminster. Checking in and out is efficient. Decor in the lobby is welcoming. Good breakfast.

This hotel is always clean. The folks here are excellent, helpful and friendly, and always happy. The breakfast is good, scrambled eggs, sausage gravy and waffles with syrup and/or powdered sugar. There is toast, bagels and pastrys as well as freash fruit and yogurt Access to the hotel is easy.

The hotel is beautiful. All amenities were great. Breakfast was really nice, variety of food and designated space to eat in. My room was clean, comfy and roomy, bed was comfortable! Great location-lots of businesses around- shopping centers and restaurants. Great stay!

This hotel is our go to hotel when visiting family and we are never disappointed. The rooms are clean,cozy and have everything anyone could possibly want. The lobby is lovely and the staff go above and beyond. The free breakfast is delicious and has a huge variety of food and beverages Also,the location is minutes away from shopping centers and restaurants.

I booked 2 nights with the understanding that I could cancel without penalty if needed. Our schedule changed and I called to cancel the 1st night. I was told at that time that they require a 2 night minimum the weekend I was staying there and I would have to pay $50 to cancel the 1st night. Schedule changed again and I needed to cancel completely and I was told I cannot cancel and the fees are non refundable. I will NEVER book at Best Western again.

Everything was just what one expects for an overnight stay at a hotel. Clean, warm, convenient. Pet-friendly was very important to us, and they were very accommodating. Even their "pet regulation agreement" was laced with humorous pet-related puns. Fun!

I stayed here and found the accommodations exceeded my expectations,, the staff was very organized, friendly and made our stay very comfortable,, Micheala was a joy and greeted us with a huge smile and her eagerness went above the call of duty,, I would definitely recommend this place as a thumbs up!!!

From all appearances there is a focus on everything in the room and the hotel in general being very CLEAN, which is my main criterion of importance. ... Beyond that, the front Desk Officials were very helpful with a couple misc. questions and such that I had. ... There is a large array of breakfast items available and 24-hour coffee. Note that even with GPS the signage is not immediately obvious and the hotel is a bit difficult to find, even in daytime with sunshine. It's across the street from the "Burger King." ... I got a bereavement rate; however, for me, it was still a bit expensive. ... There was a Large Bowl of lovely cookies (individually wrapped) available just beside the check-in desk. The towels were so soft - and there were a LOT of them in the room. Way helpful, that. And there's a "larger-size mini-fridge" (if that makes sense) in the room, microwave, and coffee-maker thing. WAY helpful and appreciated, these.

The stay at the Westminster Best Western was unremarkable. Its a main stay place that was clean and simple. Paying $100+ and tax plus fees for an average place, not great. That being said, after much searching it is the best game in town. STAY AWAY from the Boston Inn and the other motel south on 140

I booked this hotel for its great group rate price for our conference - they offered our group a rate of $83 when I selected this Best Western about 10 months out. It has a large multi-functional meeting room that fit our purposes exactly, which was a big plus. The guest rooms were quite nice, good decor, and very clean. We also got the use of a large suite for socializing before and after some of the main events, which worked out great as well. Early on, I had reserved a block of 25 rooms, and we lost some of the block to renovations, and we ended up with 20 rooms total. A few members had to find a room at another hotel in town, but we still made the event work, and it was successful from start to finish at this location.

I always choose this Best Western because it is centrally located to all the places I visit. The breakfast was more than expected. Plenty of choices and I never left hungry. Coffee was available at all hours of the day and the staff was very helpful.

Facility was excellent. Everyone there could not be more helpful, Location was perfect, Services at the Conference Center ( a dinner catered by third party ) was perfect. The bartender ( hotel staffer ) was outstanding.

The Best Westminster Maryland was very clean from the front desk, housekeeping, kitchen host , manager was wonderful and friendly. I will stay there again . The coffee and breakfast sandwiches were hot and very good

Good location, friendly staff, but the rooms are very dated and old looking.The breakfast was just ok as the sandwiches were institutional. It does not look like any updates have been done to this hotel in many years

Was skeptical about staying here, but after we checked in and saw how big the room was, was very pleased with the accommodations. Nice Area and has just about everything you need close by. Bed was a little soft for me, but it was still nice to sleep in.

Clean Rooms, great Staff and always helping with any issue. I travel for business and the staff tries very hard to give you the at home feeling. Breakfast options are fantastic, fresh Fruits and pastries

This hotel is very, very clean! They abide by all the Covid regulations, masks were worn by all staff. The hotel itself is beautifully decorated, very inviting. Our room was clean and very comfortable.

Had a trip to see family in Westminster MD and this is one of the only hotels in town. Clean, friendly staff and coffee and breakfast in the morning. This is a no frills hotel but it did the trick. There is a swimming pool and plenty of parking. There is a liquor store and iHop close by.

My husband and I stayed here for 5 days visiting family. It was our first hotel stay since the beginning of the pandemic, and we were unsure as to what to expect. We were very pleased with how clean the room was, and the extra Covid accommodations that were made. The breakfast area was set up to allow you to bag up your breakfast to take back to your room, which we did. Most everything was individually wrapped. The staff were super friendly and helpful, and happily gave us extra coffee for our room. :) The bed was a little hard for our liking, but that is a personal preference. There is a Safeway across the street, so it was easy to pick up water and snacks for the room. The refrigerator and microwave worked great, and were very clean. All in all, a very comfortable stay!

Unfortunately this is really the only hotel in Westminster. This used to be a great hotel… they have not faired well with Covid. I don't understand how asking people to leave their dirty towels in the hallway (not even bagged up) is sanitary. Towels are only replaced if you go to request them. Rather than what I was told which was that they would be left at your door. Beds are terrible - rock hard - and the pillows are literally the size of a throw pillow. Broken outlets, and not the cleanest. Found hair in my bed and the “clean remote” was clearly not new and changed. I understand that breakfast needs to be changed due to COVID rules, but there are very few healthy choices, other than apples and bananas. Never used it in the 4 days I needed to be there. TV reception was terrible.

Very friendly staff and cleaning crew, clean linens and cold AC. That's where it ends. The bed was old and not comfortable, the water pressure in the shower was dismal, and luckily my wife has short hair! There is no elevator and the ice machine on the first floor. Not many choices in this town

This was a convenient place located near the event that I attended. Plenty of food and shopping and near beautiful farmland, My stay was amazing. The staff were all friendly and explained everything that i needed. There were two weddings happening near the area and most of the guests were from out of town and the staff allowed us to congregate in the hallways and lobby area to ensure that we were not disrupting other guests. We had an enjoyable time!

We were excited to come for my daughter's graduation. This place has really gotten run down. Wall paper was peeling on a corner of the wall in our room. When I got in the shower, the floor of it moved. I have a normal BMI. I was scolded twice while taking a shower as I think someone else was starting theirs in another room. I asked for a late checkout as my daughter and I had an appointment at the local college and I wasn't sure if we would make it back in time. I was told they were booked and it wasn't possible as I looked at the empty parking lot. The highlight of the morning was the breakfast delivered to my door. It was simple, but very convenient. I understand there are really only 2 hotels in town, but this was really overpriced for what it is. We will be staying at some nicer places outside of town the next time we visit. Being part of their membership club had no rewards or benefits for me.

Quick overnight for a wedding. Easy check-in, clean room. Because of Covid, it was a bagged breakfast, but a very good one. Have stayed in some other chains during Covid, and their bagged breakfasts were margainal. This one surprisingly very good. Good breakfast crossiant sandwich, yogurt, milk, fruit. They obviously put more effort into it than a lot of other chains like Hampton Inn, for example.

This BW has been a go to in Westminster. It did not disappoint. Front desk check process was easy. I am older, and only 2nd floor rooms were available. Front desk person carried my suitcase upstairs. The grab and go breakfast was more than adequate and very tasty.

The hotel is in desperate need of an upgrade; from the furniture to the business center, and the breakfast selection. The location is convenient to McDaniel College and Starbucks. That's the only reason to stay here. I give it two stars.

Enjoyed my 11 week stay at the Westminster Best Western. They have friendly people at the front desk, preparing breakfast, and maintaining the hotel. They provide breakfast and drop it off at your room door. Westminster BW Rocks!

Breakfast was not delivered as promised. Upon notification of such, a replacement was received within 10 minutes. HOWEVER, the apple and orange juices were both 1/2 frozen, and the egg sandwich incompletely thawed. The bathroom soap dish was missing, and the clerk would not replace it. There was continual smoking in adjacent rooms that was ignored and the no-smoking policy blatantly ignored by both staff and hotel room guests. The water was only warm, not hot. The bed was exceedingly firm, and the bedding very thin and cheap material. The cost far exceeded the quality, and is not commensurate with any value.

We were not happy with the bathroom situation. The toilets were very low and not ADA friendly. The railings were too far from the toilet to provide any assistance. There was no hot water to shower with and when reported the staff said oh yeah that hallway is a problem. Then fix it!!!

Best Western in Westminster is an excellent option as a basic hotel. We stayed here 10 nights, due to a family death. Recently renovated, very clean, caring staff, Covid regulations, comfortable beds, soft linens, and fluffy pillows. Suspended room service replaced with daily hallway towel exchange and wastebasket emptying. Room service/item requests efficiently handled by the front desk. Basic breakfast items ordered by 10 pm, delivered to your room the next day at the hour requested. Frig & microwave very helpful for storing/cooking breakfast items. Thank you Best Western for being kind & efficient.

The hotel was clean and cheery - a good value for the money. Friendly staff, a nice warm fire in the lobby and breakfast left outside of your door due to Covid 19. It is convenient to the entire area and will accept pets as well.

My wife and were overnighting to attend a small, outdoor family event. The weather made the outdoor event impossible. The Sunday morning manager was very accommodating and creative in finding a space in the hotel we could use with additional expense.

Checked in and spent the evening in our second floor (2 story hotel). The room was nice, the shower was good, but there was noise that sounded like footsteps above us all night, not sure what it was. Just generally annoying

I had not been to Westminster, MD in a couple of years and glad to once again have stayed at the Best Western. The hotel looks different than my last trip, with new furniture and everything looks new. Very Clean and will certainly be back..

Overpriced at $119/night BUT I was genuinely surprised at the updated rooms and cleanliness of the rooms and property. Breakfast was a little brown bag with random items, so nothing to write home about. But loved the mini fridge, microwave and nice TV channel selections. Front desk staff were friendly. No elevator (only 2 floors though) No breakfast Free parking Outdoor pool Fridge and microwave in room

The rooms were very clean and they had friendly staff. Check in was at 3 we got there at 2:30 and the room wasn't ready until almost 4pm. Keys stopped working and breakfast was subpar. They didn't even bring us one the second morning.

Was in Westminster for a wedding and had the pleasure of staying at Best Western Westminister. One of the finest establishments I have had the pleasure of staying at. Clean, beautiful lobby area, breakfast was great. Would definitely stay here again if in the area. Thumbs up!

Clean, comfortable rooms. Real wood fire in wood burning stove located in lobby. Convenient to 2 shopping centers and to a local farm market and restaurant, Baugher's. Friendly employees who actually help.

Stayed here during the holiday after visiting family in a neighboring town. Check-in was simple, parking was ample, and the lobby was very clean. Only stayed one night, but the room was clean and quiet. The complimentary breakfast in the morning was higher quality than expected. It had a great variety of foods, including an assortment of hot items and a custom omelette station with a cook. Overall a good value hotel.

This BW always goes all out for their guest. The room is clean! The breakfast are excellent and the omelet man is wonderful. The breakfast area is always clean and orderly. The front desk had chocolates for the all the guest.

Best Western is location to many restaurants in walking distance. Even a drug store is across the street. Shopping mall close by. Service is very friendly. Breakfast is outstanding. Coffee, tea or hot chocolate is available 24 hrs. In room coffee, tea, refrigerator, microwave and TV.

Check in was easy as I used my Best Western Points to stay free. I had a nice room with a jacuzzi. Room was spacious and clean. Had a microwave and fridge. My only complaint was that the room above me sounded like a herd of cattle was in it. Had a very good hot breakfast. Checkout was easy also.

Great hotel in a small city. Rates are a little higher than some comparable hotels in Westminster, MD. No elevator, so guests with disabilities must book on ground floor. Good security system. FIRST hotel where TV remote matched every channel on the room card!!!!

The check in was great, staff were great, hotel was very clean and breakfast was outstanding. Would highly recommend this Best Western in Westminster, Maryland. Great location across from Me Daniel College.

Our team and their families were able to gather here and were taken great care of by the staff. Rooms were clean and took care of all our needs. Fire was always burning warm all weekend long and was so nice to gather to talk & warm up.

This property was updated and modern. The staff was friendly and efficient. I would definitely recommend this property. The beds were fantastic, I slept like a baby. I couldn't believe for breakfast they made you an omelet that was out of this world.

Have stayed here before and it was fine if a little noisy from other rooms. This time, however, was a pain the entire time. No place to park. Was told if my car was told to "definitely bring it up with the General Manager" since I had to park in a lot not owned by the hotel. The hotel lot was FILLED with trucks taking up 3-5 spots each. Adjoining room may as not have a curtain between rooms for how much sound bled through the door and the cherry on top of this frustration was that for some reason the towels were stored in the closet which I did not realize until AFTER I had dried myself off with the two hand towels and walked out to start getting dressed.

For a reasonable rate I enjoyed an exceptional stay at the best western. The facility is cleaner than any hotel I've ever stayed in. Breakfast is delicious and offers a wider range of choices than other competitors. You can even have a fresh omelette! Oh and it is so QUIET and peaceful. Got great sleep every night and the bed was very comfortable.

Nice stay! The only thing that was a negative is that there.is no elevator on the property, and that the hallways smell like dog. When I first checked in a dog was whimpering, howling, and barking for like 45 minutes.

Stayed at the BW in Westminster, MD for a 4-day dog show. Hotel is convenient to show site, biggest draw back is no elevator, a problem for older folks with big dogs and bad knees. Great breakfast. Good facilities for walking dogs. Nice rooms. Friendly staff.

Very nice stay; truly dog friendly; comfortable and clean; courteous staff; convenient parking; everything in working order; quiet; if i were in the area again, I would certainly stay here again; nice hotel!

Clean and Friendly Staff, we have visitied this hotel on multiple occassisons this year and will come again during our next visit in Westminster, Location is convinently located next to our sons college as well as resturants in the area.

Do not stay here for large family events. The night staff, Bill and Barry, are the most unprofessional men that our families have ever encountered in the hotel/service business. What should have been a joyous wedding celebration ended in wrongful evictions in the middle of the night escalated by these 2 dishonest, antagonistic men. The general manager Cammy, although polite, lacks the management skills to justify and resolve this horrific incident by crediting us the nights stay we never had. Absolutely most horrible experience for myself, my children and my extended families.

I recommend this hotel over any others. Best staff, awesome clean rooms, great price and free breakfast was great and close to shops.Staff was super friendly. Internet was perfect.I had questions and staff was ready to answer.

Not to be compared to our last visit some years ago: Breakfast quality, esp. coffee very average. We had a whining noise in our room and there was apparently nothing to be done about it. Reception sent us to a closed tram station for our trip to the airport. Spa is cramped and not worth it. Pity, I loved the Westminister last time.

Best complimentary breakfast I've had anywhere. Upgrades have truly improved the look of the hotel in the past three years. The lobby is attractive and a great place to play games with your family. A late night arrival is never a problem, and my bill was delivered directly to my email.

This hotel is great for business conferences and overnight business stays. Excellent staff who are very friendly and treat you like royalty. Breakfast includes a made to order omelet station and excellent coffee! I travel a lot in the Delmarva area and this is my favorite hotel!

Very clean. Staff very helpful and friendly. Would definitely stay there every time I'm in Westminster. Convenient and comfortable. Would recommend the Best Western in Westminster. Looking forward to staying there in the future.

Average place, breakfast good, rooms not very sound proof, heard someone snoring in the middle of the night thru walls. Room big, clean, I would return. One desk clerk had the personality of a tree stump.

The hotel is in a great location and has a scenic view. I have stayed here twice and both times the whole experience from reservations to checkout has been without a problem. Only suggestion Is bring your own pillow. BW tries to get it right offering firm, medium, soft pillows, but they are small— more like travel pillows for a plane. Other than that, both stays have been excellent!

There's nothing amazing about the price. However, you can be assured that this property is clean & sanitary. There's a fitness center & a pool outside. All the rooms have a fridge & a mike. Bathroom was really clean & bed was super comfortable. There's is even an omelette station w/ an attendant that makes omelettes to order for you. There's plenty of room for a truck or 2 around back (even though the counter attendant made it sound like there wasn't). The staff is really friendly & I had a really peaceful night of sleep here. I will stay here again if I'm in the area. Definitely recommended. Be blessed & try to be patient w/ Baltimore drivers. It IS 1 of the worst cities in America to drive in.

Upon informing the desk that I had to kill bugs in my room and asking if they had bedbugs, I was told that they don't due to the fact that they don't let Indians in - not sure why they felt this was okay

The hotel is very clean and even the hallways and common areas smell fresh. The staff is very friendly and helpful. The breakfast is fantastic, and the outside pool is nice and clean. The room was comfortable and it included a microwave, a small refrigerator, a phone, a mid size TV, and an ironing board. The bathroom had a good size and it was kept very clean. A customer receives a lot in return for the price.

Good points- easy check in and out, beautiful lobby, nice pool, sufficient seating in the breakfast area. Not so good points- freezing in the room and no extra blankets, no bathtub, no hand soap or place to put the bath soap on the bathroom sink, our first floor room was very loud- when the guests above us came in during the wee hours it sounded like a cattle stampede up there.

If you are planning a special event consider this hotel. Morgan Bompard did a fantastic job of planning a very special event for us. Very enjoyable and memorable with delicious food and beautiful decorations

I was passing through town on a business trip and pre-ordered a room through the BW website. The hotel is nice inside but the entrance to get in can be a little confusing. There is 3 entrances right next to each other so its kind of like "Choose your path". The hotel is clean and very quiet even with a highway nearby. My only real gripe is the bed was very flat and hard. Not a huge deal for some who like this but i prefer softer beds. The vending machines are all the way on the other side of the hotel requiring me to go for a hike for some candy. I did not try the pool but it looked nice and well cared for. The people at the front desk were friendly and helpful. All in all a good hotel. Softer beds would make it a great hotel.

But you will not find better in Westminster. Rooms are clean, service is okay, price is reasonable. Breakfast is not the ‘dernier cri', but makes you survive though the amount of garbage they produce is quiete impressive. One more: it is the only good hotel in Westminster

We are staying here for a lacrosse tournament and normally we would stay at a Marriott property so our standards are high but not ridiculous. There was a large roach like bug on one of my players carpet, there were toe nail clippings on our bathroom floor, the mattresses soft. The coffee is hot and available at 630am that was an upside. Otherwise eeeeeww.

Quiet hotel. Our room looked out over pool and people were there, but didn't hear anything form inside the room. Front desk very nice and polite. I always take my pillows with me everywhere we stay. I forgot this time and the pillows were very nice. Room was updated. They are still working so the hall ways are a little rough looking, but as long as the room is fine, that's not a problem. My husband went to breakfast and said it was good. Someone is there making eggs to order

Hotel has been going through remodeling, but still kept clean with minimal inconvenience. Staff is very friendly and there is a good hot breakfast. I personally have not had any problems with my stays.

Stayed here 4 times and it's always been good: plenty of close-in parking, nice outdoor pool, better than average free breakfast with an omelette chef plus other hot foods, fruit and good coffee. Best of all the staff are both competent and caring. Yes, 5 stars

Immediate surroundings make it hard to believe the location is so close to town and businesses. The room was clean and equipped well. Breakfast menu with many choices (scrambled eggs were good). Coffee and tea were available all day. The lobby is large with furnishings arranged to accommodate small gatherings in several open areas. Staff were attentive and friendly.

Very nice hotel. Rooms neat and clean, staff very welcoming. Beds comfy and all the essentials you need are on site. Hope to return in 2020 for the next event with the group for the next event like this one.

We have stayed here numerous times, about once or twice a year the past 9 years. The rooms always seem to differ. This time, it was easy to hide all extraneous light (which we dislike) and sleep in a very dark room. With the exception of the second night when a very noisy couple checked in at 2:00 a.m., waking both of us, the room also was very quiet. The only problem was the commode. It was so close to the bathroom vanity that even a slender person could not use it comfortably and I have not used one so low to the ground since I was in Turkey many years ago. Staff was very friendly, from front desk to the lady who filled the coffee pots as well as the maids. It also is nice to be able to order an omelet fro breakfast on weekdays. Be aware there is NO elevator to the second floor rooms.

It is a clean hotel and nice decor. Room was clean and kept at a good temperature and everything was in working order. We got a suite with the jacuzzi tub and it was amazing. Breakfast in the morning was great. There was someone who made eggs to order and omelets and it was amazing. Waffles were delicious and the variety offered was amazing.

The Westminster Best Western is one of the most consistent hotels I have ever experienced; smiling faces greet you, efficient and effective processes to support check in and out; nice breakfast opportunity and generally a quiet and well insulated hotel

Due to traveling 90 minutes to reach our granddaughters high school graduation at McDaniel College, we chose to stay the night. Shari, front desk associate, greeted us professionally, made our requested early check-in happen and explained the hotel. Our room with 2 queen beds was comfortable and well accommodated with fridge, microwave and coffee maker. The included breakfast next day was a nice value perk!

Every aspect of my visit was nice. The staff was friendly. The pool area which my son and nephew utilize was great. The use of the internet and games available was a plus. The location of this hotel was/is great because of the quietness a d the shopping centers.

Hotel was great as usual. It was fun seeing other McDaniel families for breakfast or lounging in the comfy couches in the lobby. Breakfast staff kept the food supplied and area quite clean even with the high amount of traffic.

Very friendly staff. Breakfast is great. Location is perfect for dinning and shopping. Rooms are very clean and nicely decorated. Check in and out is very easy and quick. I was here for business and stay here every 6 weeks. If you need a great place to stay then give this hotel a shot!

Staff was friendly and courteous. The mattress was the worst I have ever encountered in a hotel. Most likely won't use this location again unless I am assured that the mattresses have been upgraded. I am not a complainer, I was in the army and have slept on the ground in a sleeping bag with better results. It was so uncomfortable that my wife and I got little rest.

This is a nice local hotel. We were very pleased with the cleanliness of the lobby and the room. The room was huge. Breakfast was great, They had someone making omelets. It seemed a little pricey since we stayed on a week night and it is not a resort location. The biggest negative was the people above us. They stomped until late at night and started again around 5 am. I think this was part of a construction crew that was staying here. The hotel should have put them in their own are since they have a specific work schedule.

The staff was very friendly and helpful. Breakfast was well stocked and better than average. Delicious coffee and potatoes! But the hotel is outdated, the second floor rooms smelled like cigarettes, and the King sized bed was very uncomfortable.

Old hotel under face lift renovation. WiFi, Breakfast. HDTV with lousy low resolution, grainy standard definition TV signal. Hallways currently under construction but rooms got a facelift. Clean, safe hotel with friendly staff.

Although there are few good alternatives in this area, this hotel still strives to get your business. A fireplace in the winter and a pool in the summer. Freshly cooked eggs or self-serve waffles the breakfast service is well executed for any number of guests. I stay here annually and can attest to the devotion of the hotel staff and management to keep this place ahead of competition.

Only stayed one night before a funeral. Staff was super friendly, helped when we couldn't figure out the whillpool tub.Breakfast was amazing!!!! made to order omelets during the week. my kid doesn't care of omelets so she scramble some eggs for him and put some cheese on it.

Due to its convenient location to family, I have stayed at this hotel on a number of occasions over many years. This year I was in for an unexpected treat as the hotel has been totally refurbished and renovated. The front desk staff were so helpful in recommending nearby restaurants and our room was clean and well updated. The hot breakfast was delicious, and all of the staff went out of their way to be accommodating. Looking forward to a return visit!

I have stayed here many times. Rooms were a bit worn, but rooms and halls are in the process of being updated. My room this time was fairly new, comfy bed and nice arm chair. Fridge, coffee maker and microwave in room. Good breakfast, with made to order eggs. Other items just ok. Definitely the best place in Westminster.

I reserved a room and noted I needed a room with the least amount of walking. They put me at the farthest room from breakfast. And the entrance was very icy and untreated. toilet in the room did not flush

Great location - clean well decorated rooms - great breakfast - competitive rates.Just enough of everything to make traveling very comfortable. Plenty of shopping for your needs close by - a 24 hour food store across the street.

I brought family in from Chicago, there are not many options for hotels in Westminster, MD so i picked what I thought would be the best hotel, considering they are the most expensive. Well, the room was nice, clean and the check in went smooth. However they quickly realized the next day that they had no hot water. They informed the front desk of the problem. Time went by, they stated it was fixed, and it was not. On the third day still no hot water. The staff offered them to move to a room on the other side of the hotel, this was not easy due to kids, clothes unpacked etc. Additionally, on one evening the kids were being a little loud, however the nightwatchman came to the room pointed his finger and stated "if you don't be quiet you will be out". Could have been handled a little better. They did give a $25 gift card for the trouble, but considering I paid over $500 that doesn't really do the trick. So use this as you should. Oh, and the hotel was pretty much empty for the whole stay.

Location is perfect, lots of parking and easy access. Great breakfast. Rooms very big and clean. Price was very affordable. Front desk staff very friendly. Property was better than expected. Would go back.

You can have fresh waffles, omlettes, juice, coffee and sausage right in the hotel (and many other breakfast alternatives). Excellent free breakfast. New room decor and furniture is great. New mattresses a little hard on the back. Otherwise, amenities are all you need. I usually use Priceline or Hotwire to make low cost reservations but I got the lowest price directly through Best Western and signing up for a Best Western Rewards card ( Trivago is a waste of time. Never found a good deal there even though I love the commercials).

Fabulous property! From the moment we arrived to the moment we checked out, we could not have been more impressed. Room was super spotless, comfortable, and had all the amenities one would expect, including USB port on the bedside tables and desk. Breakfast was exceptional. Staff the most accommodating, friendly, and professional. We'll be back.

I stay at this hotel often. I know that I am getting a good consistent experience. Breakfast is great, and the staff try hard here. While I sometimes stay at luxury hotels like Four Seasons, this hotel delivers its own value proposition.

The hotel and conference center hosted a wedding reception that we attended. The staff was extremely helpful and accommodating during the set up of the reception. Macy, the event coordinator, was wonderful! The general manager was the best - she went out of her way to help in all aspects (clearing tables, setting up, etc.). Shout out to Carolyn who worked the reception and had the loveliest personality. This was a great experience and we look forward to our next visit.

This hotel is nice, clean and quiet. The staff is very accommodating and friendly. Location is excellent right off of route 140. I would definitely recommend. Complimentary breakfast is very nice I heard from other guests (I did not eat there-due to time constraints).

Stayed here because a friend was getting married and the festivities lasted all weekend. The conference hall was very nice, we had a party there the night before the wedding. Staff were nice and professional, no real issues other than our first set of room keys not working but they fixed that right away. Room was clean, plenty of towels, was nice to have a mini frig and coffee pot right in the room. Would recommend!

We had a wonderful stay at the Best Western Westminster. The lobby was bright and nice, the grounds and inside was very neat and tidy, the rooms were very nice and newly done. The breakfast was delicious and had various items to choose from to eat. We enjoyed our stay and would recommend this hotel to anyone traveling through the area.

Great value. The room was quiet and clean and the beds were comfortable. It is a good location as several restaurants and other stores are nearby. I would stay at this hotel again. Really enjoyed out stay.

I've stayed at this hotel a few times. It has a beautiful lobby and a homey environment with a shelf full of board games to play. The room was pretty clean but it smelled musty and odiferous. The towels and toiletries were amply stocked. Beds were comfy and shower is good size. Would stay here again.

Hotel is very clean and well maintained. Room was very clean and comfortable and smelled great, Very pet friendly accommodations. Dogs even had a treat upon checking in. Large area for walking dogs. Breakfast was delicious and coffee was perfect.

Make sure you call ahead for reservations, this chain is doing the right things. Always busy and WHY? Because they are doing the right things and that is makes them the BEST. Just imagine- a part of the West in the East and it is the BEST.

If you are looking for a reasonably priced hotel with a fine staff, and in a good location for transportation, quiet, safety, good fresh breakfast... both hot and cool choices, I recommend this hotel.

We stayed here to visit Gettysburg, should have stayed another night. The room was spacious and clean, bed comfortable, quiet hotel. The morning made to order omelettes were a wonderful surprise.Again we wished to have stayed an extra night, in order to take in a private guided tour of Gettysburg.

My husband and I stayed at this hotel along with our dog to attend a wedding nearby. It was the only option the couple chose that was dog friendly. The hotel is very basic. A bit outdated, but clean and presentable enough. The biggest disappointment was that the wifi did not work at all during our stay. I asked front desk and their suggested to troubleshoot did not work. They did not seem very concerned. The walls were also pretty paper thin as our dog is not usually bothered by outside noises but was here. Breakfast was fine thought the breakfast attendant seemed very overwhelmed. All in all fine for quick stay.

Excellent location for attending events at McDaniel College. Plenty of nearby restaurants. Staff very helpful and efficient check-in and check- out. Rooms well maintained with comfortable furnishings.

Came for our grandson's wedding. This location was perfect. The hotel was only eight minutes away from where the wedding was taking place. The hotel was very clean, the food was very good, there was a lot of it, there was coffee all day. My husband and I thoroughly enjoyed ourselves. We were able to visit with family members we hadn't seen in a number of years, since we were all staying at the Best Western.

I have been staying in hotels for work on a regular basis since 1985. This is obviously an older hotel but it is up to date, clean, and well maintained. Great hot breakfast, really nice staff, and I will definitely stay here on my next trip through.

Nice place to bring your pet. A lot of grass for them. Breakfast was nice to have included omelets were good. Don't forget to tip your cook a couple bucks. I would not hesitate to go back again and bring my pets.

Check in was easy but NO discounted price on the room. The clerk would not budge. The room was nice with a fridge and microwave. The breakfast featured a chef that would fix you an omelet the way you like it!!

I'm writing this review while I'm staying at the hotel as I didn't want to wait till I got home. Super clean hotel with excellent service. The room was fantastic with a walk in shower with a great smelling shampoo, conditioner, body lotion, shower cap, soaps and a little pouch with a file, cotton swabs, makeup remover pads. Breakfast today (saturday) was scrambled eggs, sausage, biscuits, sausage gravy and hash browns as well as waffles with strawberry and cherry topping, yogurts, fresh fruit, toasts, bagels, cereals, muffins and juice and coffee. Great way to start the day. Would stay here a again and highly recommend it. The pool looked nice too and the hotel was fairly quiet. They had games and puzzles in the lobby too which was quite nice. Lots of extra details in this hotel.

I had two rooms, one for myself and one for my son and daughter-in-law. We were visiting relatives in the area. Both rooms were great and the staff was very great, friendly and accommodating. Located conveniently to stores and restaurants. Plus the area of Westminster is very pretty. The breakfast was acceptable for a free breakfast. I will definitely stay again at this hotel.

This super clean, comfortable, and SMOKE-FREE hotel was such a pleasure! The staff is friendly and welcoming. Our king-sized bed and pull-out sofa were super comfortable! The hot breakfast was a great surprise!

Spent 4 nights here for a conference and was pleasantly surprised! The management and staff aim to please and they do. They are extremely attentive to your needs whether it be meals, pillows, etc. The rooms were recently updated and they are very comfortable. Breakfast is included and they have an omelette bar, fresh fruit, and decent baggies. Parking is ample.

I stayed at the Best Western for a business meeting last year in August. Enjoyed the hotel was one floor and pet friendly. Easy access to walk the dog. Good offering for the breakfast buffet, the staff was friendly. The rooms were clean and bright. Great location from the downtown restaurants. Would recommend this hotel.

We stayed at the BW for 4 days and had a great stay. Clean room, comfy beds, and nice staff. They do a very nice breakfast with made to order omelets or scrambled eggs on some days. They also offer free coffee all day long. They only have an outdoor pool which was a little chilly and no hot tub but the hotel stay was very nice.

Man, we just needed to get a sanity break. The destination was Cascade Lake (don't bother!) and this BW was a good location. I found the town of Westminster delightful! All employees that I came in contact with were pleasant, especially the staff in the breakfast area. Basic breakfast offerings but made to order omelets were a plus.The hotel was clean and the lobby was quiet! I love that televisions and music were not blaring. Our room was clean and comfortable. This establishment did fall to my number one pet-peeve though. I was not thanked when I checked out. I say this every time. It is a small thing, but I have a choice. A simple "thank you for choosing to stay with us" goes a long way.

Greeted by a friendly staff, had a special room request which was exactly what we wanted. Clean, neat comfortable room. Uncluded a breakfast buffet with an egg station. Nice selection for breakfast. East checkout. Wi-fi worked perfectly. We stay at this BW every time we visit our family in the area.

Thank God for the Wedding because the stay at this hotel was really not enjoyable. While the room we finally got was fair and had most of what we expected - we were not happy with the customer service at all. We attempted to check in 30 minutes early and were told no. Mind you not a car in the lot except ours and two others also attending the same wedding. We returned about 20 minutes later - still no. So we sat annoyed and at 30 minutes went to check in and shocker - got into our rooms with not a service in site meaning the rooms had been ready all along. Absolutely I'm cooperative staff. We returned late after an awesome wedding the Seasons at Magnolia and when we came in the lobby found no one around (we needed an extra pillow for our sound asleep son). When someone did finally come out to the desk she hollered back to whoever else was there to grab an extra pillow and woke out obviously sleeping son in my husbands arms!!! I said seriously??? And her reply? “I'm sorry but you asked for a pillow and I don't keep them up here.” Highly DO NOT recommend.

convenient location in a very cool little town; recently completely remodeled, motel is clean, comfortable, roomy, walk-in shower for safety, nice attention to details, good breakfast - what's to not like?

I don't normally think of Best Western as being that good of a hotel. However I think they've really stepped up in their quality and this hotel is a good example. Definitely would recommend this hotel if you're staying in Westminster area.

The hotel operates in the same efficient, friendly and supportive manner that it had previously. The interior has undergone a slow and steady renovation that now includes all guest rooms. The updates are noticeable and welcomed and were down with little to no disturb to frequent guests. The same remains to be the sceret sauce - they simply care!!!!!!

My niece came up from the Eastern Shore for a funeral and after taking a shower she had ants in her hair and on the floor. When talking with the manager she stated it is cold outside and that happens. What... ants in the room and "it happens". Requested a reduction rate but that didn't happen. Terrible place to stay - would not stay again. General Manager was rude and hung up on me. :(

In town for a friend's wedding. Inn of choice for the wedding party. Rooms were in the process of renovating, but one would not know renovation was in progress. We stayed in a room awaiting renovation. Room and amenities were still very good. Staff was very accommodating. Hot breakfast catered from a local firm. Location is central to many historical sites.

I was in town for a trail race and needed just a place to stay for an evening. The location was easy to find and centrally located to stores and food. Check in was easy and staff was helpful. Our room was mostly clean, but nothing that caused concern to bring to attention of management. Our room was near ice stairwell so there was a lot of noise that came under the door as people made their way in during evening. There is a large gap under the door so I put a towel down to try and drown out any additional noise. We had to leave early before breakfast so we weren't able to enjoy that. I would recommend the Best Western if you need a place to stay in the area.

We have stayed at this hotel multiple times and were pleasantly surprised to be given a newly renovated room for this visit. New carpet and decor gave the room an updated look. The front desk staff are always pleasant and accomodating.

Stayed for two nights while attending a family wedding. Comfy bed. Clean room. Fridge and microwave a plus. Single paper cup style coffee maker not a plus. Bad coffee and a hassle brewing multiple cups. Had some trouble with the TV that took three room visits to fix. Hot water for showering was hit or miss. Never cold but sometimes not hot enough. But a friendlier more welcoming staff you will be hard to find elsewhere. Cheerful and professional. Sometimes budget type hotels are just cheap in all respects with grumpy employees. In this case the people made the difference. Not a place I'd pick for myself, but for a quick one night-er you could do worse.

Have never had a problem with the hotel or staff in previous years. This year(2018) went through booking with Expedia, BAD! DO NOT USE THEM ! Can't understand operator, did not give cheapest rate and NO REFUND if cancelled anytime! Deal directly with the hotel !!!

Ugh. Couldn't shower because there was no hot water. Hotel staff said (too many people were showering at the same time). And they did not discount our room. Other guests had the same problem. Wouldn't stay here again.

Stayed at this hotel twice now, once when traveling home on vacation, another for business in the Baltimore area. This is one of the nicer Best Western's we've stayed at and the second time it was close enough to N. Baltimore that it was a convenient place to stay (just about 35 minutes from the city.)

The room was clean and well-appointed. Wifi worked well. Staff was attentive and courteous. I was surprised to have a staffed omelet station after 9:00 am on a Tuesday morning, and the breakfast buffet was well above average for this kind of place. Overall, while higher priced than other nearby options, it felt like the money was well-spent.

Like new room, (rugs, furniture, curtains, et alia) Very nice breakfast. Omelets to order. Close to room parking. Easy yet secure access. Lobby warm and cozy. Desk personnel friendly and helpful. Good value overall.

Arguably the best motel in Westminster, though there are few options. Rooms adequate size and quiet, with reasonably comfortable beds. Bathrooms good, with standup shower rather than tub/shower. Good internet. Large, open lobby with central, cozy fireplace. Excellent breakfast with omelets made to order on weekdays and holidays. Plenty of parking. But, an older motel, although remodeling coming.

Room was a little dated, but they were renovating at the time I stayed. Location great, staff very good, and value not bad. Clean and I would 100% stay again. Shopping, restaurants, and anything I needed to do withing minutes drive.

The hotel was clean, friendly & courteous staff! Pet friendly hotel, perfect location if you have pets. The only problem we had and it was nipped in the bud right then and there was the people above us were loud walking across the floor, it sounded like a party going on, like a herd of jackasses kicking around, maybe they were bowling up there too! Elephants walk quiet than these folks and at 1:30am in the morning? So I went and scoped out the room , then headed to the front desk and explained and Larry nipped it right away! Can't blame the hotel for what other peoples ignorance, at least they took care of the situation.

Stayed at the Best Western the first weekend of November while visiting family in the area. Arrived late in the day, due to flying into IAD airport, but when we checked in, we were warmly greeted by the friendly front desk person. The room was fine; clean and comfortable. I liked the large shower in the space where the bathtub used to be. Great water pressure and lots of hot water. Mini refrigerator in room was nice. I was very impressed by the daily breakfast that is included in the room price. Fruit, waffles, eggs, sausage, muffins, cereal, etc. Hot coffee/tea/hot chocolate and juice included. This could easily be $10 per person at one of the nearby restaurants. I also liked the hospitable staff that said hello, have a nice day, etc., when walking by in the halls.

The staff is great and the hotel is well kept for the most part. We would definitely stay there again. The rooms could be a little larger, but they are certainly "doable". Any problems are taken care of right away.

Town doesn't have too many choices for overnight stays. Good location, close to restaurants. Hotel is under renovation. Mattress was very firm, clean room. Bathroom could be improve for handicap individuals. Hope my next visit will be more comfortable.

The bed and pillows were VERY hard and EXTREMELY uncomfortable, my husband and I barely slept for the 3 nights we stayed. We asked for different/extra pillows but they were all the same. The room was very dated but otherwise the hotel was fine.

This hotel was like a home away from home. Very comfortable. Helpful, courteous staff. Good breakfast choices each morning. Excellent place to stay. Hotel currently being remodeled but wasn't a problem at all.

I have stayed at this hotel 3 different times and always found it to be one of the best in my travels. The personnel, cleanliness, rooms, comfort, breakfast have always been first class. Everyone here has always been very helpful. Even when I arrive early, they go out of their way to see that I have a room in a very fast amount of time. Great location and like I stated it is the best.

The staff was very courteous and polite. Slightly noisy but we had a room near the ice maker and a side door, which did make checking in and out much more efficient. Turning the HVAC on helped offset some noise. They are in the midst of updating the decor so the dumpsters can be an eyesore. Some of them are taking up parking spaces. Still, parking was easy and close. Breakfast was very good - probably the best part of our stay. Overall I would highly recommend this hotel.

We were in town for a basketball tournament at McDaniel College. Best Western is one block away. Facilities are clean, comfortable, and the staff is very helpful. We would stay there again, if in the area, and would recommend to others.

This is a clean, well run hotel, minutes from the McDaniel College campus. Great value for your money. Staff was friendly and very accommodating. They even had a welcome bag for my dog and a great spot for him to run. Breakfast is simple but good.

Welcoming and accommodating staff. Good value. Our room was renovated and pretty basic but well-equipped with microwave, sink, tea and coffee and refrigerator. An older motel and conference center. Short drive to McDaniel College, formerly Western Maryland College, restaurants, downtown. We'd stay here again.

Hard to say anything other than good things about this facility; great location; great staff; comfortable and clean accomodations...I am a frequent guest and enjoy the consistency of the product ---great staff

We have stayed at this hotel 3 times in the last year, twice for funerals and 1 for family gathering. Can't say enough about what a great experience we had. From the front door to breakfast and check out could not have been a better pick.

The Carroll County Chamber of Commerce has an event there every year. They serve prime rib that is the best. We have had family and friends stay here. Don't miss the fresh morning omelet. It is also very clean and well managed. Gizmos Art has always put their guests from out of town there.

New flooring in the room but same old dirty chairs and old bedding and curtains. Maybe not finished with the update. Bed was very hard this trip last time was fine. Broken shower head but water came out so made it work!! The hotel is near where we need to be and is fine.

The Best Western Hotel in Westminster MD is a quality operation, with knowledgeable, courteous staff, a clean, well-maintained operation with comfortable, clean, and well-equipped rooms at an excellent price

The staff, room, breakfast and internet were all very good. There was no elevator and we were on the 2nd floor. It was very difficult navigating the steps with our belongings. The sink drain was plugged but we got by.

We were in town for my son's wedding. Room was extremely clean . We didn't have breakfast this time but in the past times it has been excellent I like the new decor. Very quiet. It is located near several restaurants and shops which is good in case you have forgotten something. The town of Westminster has some good restaurants also. Nice town

I have to send out a huge heartfelt thank you from both myself and my new bride. We were married at the conference center on 9/16/17 and it was nothing short of perfect. Our original wedding planner unfortunately quit two months before our wedding which had us panicing a bit, however, Cammy came to the rescue along with Macie and actually ended doing a much better job. The food was fantastic, and as we had a Fall themed wedding, we brought quite a bit of our own decorations and left them for Cammy and Macie to decorate how they thought would look appealing. We were blown away with how they set everything up. Everyone in our wedding party, family and friends were all complimenting how wonderful everything was and looked. When we awoke the following day, we both had "wedding hangovers" and were expecting to have to gather up all of the items from the night before, and to our pleasant surprise, ALL of it was packed up in our totes and waiting for us at the front door of the conference center. If you are looking for an affordable, not too over the top place to have your wedding, this is where it should be! Thank you again to all the staff who made our wedding absolutley perfect, you guys are the best!

so disappointed - so clean and above average last time - now moldy A/C unit, loud customers, less than gracious receptionists, MANY earthworms in the pool (I get it, they come out - but 2-3 days earlier after a big storm - time to clean the thing! decomposition! gross!) Bed were terrible - made even my young kids ache!

We had stayed here for a wedding. The entire experience was a nice time. The family celebrated and reminisced in the hotel lobby until late in the morning and the staff was a joy to allow us to do this. We had a great time and would recommend this hotel to others.

Surprisingly nice. Neat, clean, clean TV remote, good breakfast. Room had a hint of must but was ok when A/C was on high. Bathroom stocked with shower cap and makeup remover packet in addition to the usual stuff. Nice touch.

Horrible beds &pillows. Staff was not accommodating-- changed rooms 3 times. air conditioner rattled all night. If there was ANY other hotel in the area we would have stayed there. Some of the staff tried to be helpful ( especially the front desk manager ) but one gentleman was VERY nasty & not caring. My husband is slightly handicap & uses a cane -- this guy just didn't care & never asked if we needed any help.

We stayed here after attending a wedding in Taneytown. The hotel was just OK. The AC in our unit worked but the dehumidifier did not so it was a very long and uncomfortable night. I was so tired the next day because the pillows were so uncomfortable (way too fat) and I got a sore neck. I feel like I barely slept and was all too happy to get out of bed in the morning. The breakfast offerings were meh, my fiance opting to just not eat anything at all after such a bad nights sleep. The rooms were very clean though and the staff was friendly.

This was our second time staying at this property and it was even better than the first time we stayed here in 2016. The lobby has been completely renovated and the location is great. Our daughter just started school at McDaniel College and this is where we will stay when visit!

This hotel was very nice and clean inside. The pool is small, but well maintained. The exterior looks old and should be updated. The King bed itself was comfortable, but the pillows were to firm for me and I didn't sleep well.

It was the thinnest blanket ever, there was hair in my bed, there was a big bug on the wall that I had to catch, the heater put out a foul smell, and the pillows look like pillows that were cut in half a little puffy squares they weren't even comfortable.

My family and I stayed here one night to attend a friend's party. We booked using the hotel website and reserved a room with two queen beds. Upon arriving to our room we saw we had 2 double beds. At checkout, I mentioned this and we were told that there were no queen beds in the hotel and this was a corporate mistake. Understandable but the rate we paid was for two queens. The staff were friendly. There are limited options in the area, so I would consider staying here again.

We planned to stay two days but ended up staying at the Best Western Westminster Hotel for three. The staff is very friendly and informative, the breakfast is very good and the hotel is clean. It is located near plenty of places to eat and shop. The pool is nice and the outside is kept up nice. The only downside for us was that we were told our rate was going to be $106. A night. The first night (Saturday) the price given was accurate but Sunday night the price changed to $110 and Monday night to $114. No explanation could be given to us by the staff why our rate changed except for the computer sets the rates. Even though we were not happy about the rate change, we were not going to waist our time to haggle over a few dollars. It was just the point though that we were not told our rate would change daily. We would come back but would make sure they clarify their rates for each night. I would have rated them excellent if it wasn't for that.

Could not get king room as requested; two double beds not useful for two adults; room and bathroom layout very inefficient-too narrow; toilet too low with cheap plastic concave seat. Room was clean and beds were comfortable. Pet fee was about twice what we would have paid most places. Location is OK. Can't walk to any stores/food without crossing a busy road. Quiet area that seems relatively safe. Overall, average.

My husband and I spent a relaxing time at this hotel --just what we wanted. The property is large and the room was quiet even though moderate traffic is nearby. I was pleased to check in an hour early thanks to the helpful lady at the front desk. The room was good sized. It held a desk and two side chairs in addition to the bed and dresser. We loved having a fridge and microwave, too.

We were attending a family reunion in the area and the host said that this is the best place to stay in the area. There were several of our families staying here and we were all happy with the accommodations. My only disappointment was that we were not put close to each other and were spread out throughout the facility.

This is a great Best Western. They even have a nice outdoor pool for summer fun. It is near a shopping center and restaurants if you want to eat or shop. The breakfast includes a fresh homemade omelet by a chef if you want it. We have had our children stay here and guests from Europe. They were all impressed. I attend meetings there often and they do a real good job with special events. Their best food is the prime rib!

I tried to book two rooms in this hotel for October. They claim to be pet friendly and they are not!!! They only allow dogs in a very few number of rooms and they are the very tiny rooms (no king beds). The staff I spoke to were unhelpful and rude. I was coming in to town for a dog show (with one dog) and they were not accomodating in the least! I will find somewhere else to stay!!! No more Best Westerns for me!

The room was clean, quiet, and comfortable. The free hot breakfast was delicious and is a great perk! The Wi-Fi was spotty, but there was a computer in reception I was able to use to check e-mail, and the internet was fast on that computer. Overall, an excellent stay! I'll be back!

The hotel staff were efficient and friendly. The place was clean and well kept. A storm had swept through and the staff busily cleaned up the debris immediately. The check in process was fast and efficient and the morning breakfast was very good with omelets to your order. A great stay close to the airport where I could wake up and fly my plane home.

Greeted by Sherrie and she was very accommodating in moving us from the second floor to the first, due to no elevator. Staff were always smiling and accommodating, actual cooked egg breakfast a pleasant surprise. Nice little pool, comfortable accommodations that although dated, worked for us for three days. Needed better air conditioning controls but that's a quibble.

Pros: renovation in progress, attractive lobby, good computers, quiet spacious, comfortable room, eggs to order at breakfast. Cons: shabby exterior, no elevator, some attention needed. See toilet photo. ICK!

excellent place to stay, room was clean and bright, very welcoming. pool was clean, clear water, great chairs to sit in, breakfast was hot with lots of selections and many tables to sit at we always stay here. Boston Inn near by is smoke smelling and the other hotels are just ok

Sherrie at front desk very nice! remote had smudges...gross especially since in box stating clean Some staff fabulous others rude Didn't like the pricing one night was almost doubled ridiculous but only nice and clean place to stay in area so customer held victim

The staff is friendly and kind, the rooms are dirty, dusty, sticky. They have a housekeeping staff the performs "light housekeeping" on their rooms. The rooms need a simple full cleaning. If it were simply a dated, simple hotel it would be fine-not many options in the area. But unclean is simply unacceptable.

Very nice and clean hotel with very friendly staff. Stayed over 2 nights with a small child. There was no tub, but the shower worked out ok and had I been traveling without a child I would have really appreciated just a shower. We would definitely stay again if in the area.

A few years ago I faulted this Best Western for its noisy rooms, poor breakfast and tiny postage-stamp-sized pillows. Well, that has changed. I must not have been the only one who disliked it because now the rooms are nice and quiet. Breakfast includes a chef who will fix you an omelet with your choice of goodies. And the pillows: there are various sizes, from slightly above postage stamp to really big and comfy. I'd recommend the Westminster Best Western to anyone today.

My wife and I used to stay at another hotel when we visit this area which is 3-4 times a year. We looked at their reviews this time and they went down hill. We look at this Best Western reviews and they were great reviews so we stayed at this Best Western. Our stay was great. The staff was great, Everything very clean. We will be staying here in the future.

I only stayed one night, but I was impressed with BW Westminster, MD. I would say that, if you are unable to walk stairs, then be sure to ask for a first floor room, as there are no elevators. I enjoyed my stay very much.

We have stayed here before and it was good . The beds were very comfortable and the room was very clean; people were nice also. The only thing is it is an older place so no elevator ( I looked at it like I was getting exercise) but it may not be the right place for you. We have stayed here several times and will be back again. This is the best place to stay in Westminster.. We have had the breakfast before and it was very good also. Great location. If you don't want to eat at hotel for breakfast there are alot of options.

Staff was very helpful in mailing my phone charger to me. I had left it in the room during my stay. I appreciate the kindness. Will be happy to stay at this Best Western again when I am in Westminster.

For those traveling in and/or around the Westminster MD area - why gamble, this facility is consistently pleasant and located on a central corridor accesible to all your needs. The staff is the hidden jewel here. Always friendly and accomodating - THEY ARE THE BEST

From the moment we checked in to check out we were treated wonderfully!! Our room was clean and neat, loved the low step shower!!! The breakfast was the best I've had in our many years of traveling. We traveled with our dogs as a group with other dog competing in the area. I never heard a dog all weekend and our friends asked who stayed next to us as theirs as well as our barked at hall noise...nothing! Great sound proofing! Will definitely stay again!

The room was filthy, bed doesn't contain actual pillows, window was broken, heating/ac doesn't work properly and the room looked like 1970. There was a constant beeping outside all night that was terribly annoying. The blanket on the bed looked 20 years old. The tv barely worked. I will never stay here again.

I have stayed here in the past, but out of site, out of mind. This hotel is clean, but I think like most hotels in this chain, most suitable for older travelers. If you have trouble climbing stairs, there are no elevators, so request a room on the first floor. This hotel has two floors. The room was clean, but out dated. The TV was a smaller flat screen, but not high definition. The bathroom was bright and the usual soaps and shampoo is standard. The towels were nice. The toilet had problems draining. That's all I'll say about that. The pillows were hard in my opinion. There were no receptacles at the desk area, only at the floor. There was a receptacle at the light base on an end table. There was a refrigerator and microwave in the room. Breakfast was your typical free breakfast. If you have a coupon, you get an omelet prepared. The floors and wall appear thin, so if you have a first floor room and kids on the second floor above you, you'll hear them or a heavy adult walking or moving about.

I stay here a few times a year for business. There are limited hotel choices directly in Westminster and I think this is the best option. But, it is an older property, rooms have not been recently updated. The breakfast is quite good with made to order omelets. You can hear people going up and down the halls, doors slamming, etc.

This is a very well run and nicely appointed hotel. The rooms are clean and comfortable and the staff is very accommodating. We had 4 rooms reserved for a family wedding and all went smoothly. Only difficulty is they do not have an elevator. But there are only 2 floors so it's manageable!

This hotel is well managed and maintained. The stairwell and hallways were very clean; as well as my room. The staff were efficient and pleasant. Tere's a wonderful farmer's market nearby and it's surrounded by stores and eating establishments. The only negative for some would be that they don't have an elevator.

We have stayed at Best Western many, many times. We have never experienced this problem with housekeeping. We were there five nights. The first two, we slept in & had our Do Not Disturb sign out. However, Monday we left for an appt at 9:15am & made sure the sign was in. Tues, we left at 11:15 & made sure the sign was in. Monday I thought it was a weird fluke. Tues evening when we got back, I reported it, when I went to get washcloths. The gentleman at the desk offered to pick up the trash, but I didn't see any reason, at that point, as we were checking out the next day. He did say that we were no on the "Do Not Disturb" list. Upon check out, the lady behind the desk stated she wished I had reported it earlier in the day, on thise days. (But we were out at appts & visiting relatives all day, and didn't return until bedtime most days. Even if we weren't gone until late, I'm thinking blaming the customer for the poor service the hotel provided us with, is not the way to go.) Other than that, our room was nice & clean when we checked in & the bed was comfy. But maybe they need to take a hard look at their housekeeping staff. It's always possible they are over-worked or short-staffed.

Another successful stay The BW is very comfortable, clean and welcoming. The hot breakfast with made to order omelets was very good. Very friendly staff! In the middle of renovations but no inconvenience of noise.

As stated our bed was not made and we received only 1 fresh bath towel in our 3 night stay. I felt that because I was using my award points for most of this stay I did not want to complain. Looking back I should have said something to the front desk. We did complain to the person refreshing the room, but to no avail.

The stay was great. However, we booked it through Priceline's affiliate getaroom.com. We booked ahead because it was Thanksgiving weekend. When we awoke to leave, the hotel left their rate slip under the door per normal. It was over $135 LESS than the third party rate we paid with getaroom. I contacted getaroom to dispute the huge difference in price. They would not give us a full refund of the difference in price. Needless to say, I will NEVER use them again. I should have just booked with the hotel or checked a week ahead of time so I coul still cancel to get the much lower rate directly from the hotel. The hotel was fine and we will definitely stay there again, as we recently moved and it is affordable and near family. But getaroom--no thanks. We paid 38% more than the hotel would have charged--what a rip off!

This is definitely the best hotel in town. Rooms are very clean. Hot breakfast is great, with sausage patties, sausage gravy and biscuits, scrambled eggs. Waffles, toast, bagels, yogurt, etc. Staff is always friendly. We defiantly pick this hotel over the Boston Inn or Days Inn any day.

Hotel is Ok based on the value...only $114/night. The hotel is old (even smelled old), like most Best Westerns, and the interior, including the rooms need updated. Bed was very comfortable. Breakfast was not anything special. Location is good.

There are limited number of places to stay in this rural area. Reservation was easy, front desk staff friendly. Building is old and outdated. After check in, I pulled sheets back on bed and there was hair on it. I don't know if linens werent washed correctly or something else. Staff quick to get me another set of sheets. Sheets were dingy worn, The mattress was too soft. There's a moldy smell in the room as if room needed some sun or fresh air air or carpet needed professional steam cleaning. The a/c unit is very loud. When I turned off, the room got too hot. There's no air flow in the bathroom. Other than that, the room appeared clean. There was a mini fridge and microwave. A lock was broken on the window. This is a 3 store hotel. I stayed 1 night because of a conference. There really wAs no where else to stay and maybe that's why chain won't invest to update the building. There's a shopping center and grocery store across the street with access to food. I would not book a conference here unless it's for blue collar workers. I could hear traffic all night next to highway.

Completely unhelpful and rude staff. Promised us early check-in, didn't have it and so we had to get ready for a wedding in the hallway of the hotel without any apologies or attempts to satisfy our customer experience. They did not have a room for the bride and groom and made the bride cry due to how unhelpful and rude they were being. They gave away reserved lobby use to another wedding for the after party. Never coming here again.

First if you can not do steps, request the first floor. There is no elevator, but only two floors. Otherwise this hotel is clean, updated, plenty of parking, nice breakfast, and congenial staff. I would certainly recommend. Location is convenient to restaurants, shopping, and weddings at Atrim.

Comfortable beds, reasonably priced, decent coffee, clean rooms and good breakfast choices - oh and dog friendly too! We stayed here 3 nights. No reason to have much contact with staff other than check in. They were friendly enough. Pretty quiet even though there were two weddings the weekend we were there. Parking lot is a little stupid, getting in and out, but I don't know that they could help that. We enjoyed our stay there and would definitely return. It's nice that even though there are not many choices in Westminster, there is one that stands out!

I am loyal to the Best Western Brand. Anywhere I go I usually stay with Best Western. On my most recent trip to Westminster, Maryland I found this hotel to for some reason to be more expensive than the Best Western Plus located outside the Baltimore Washington Airport. I had stayed at the airport BW many times until a casino was built in the area and over crowding became a problem. At $170.00 a night I stayed 2 nights. What i found was that this price was justified by a whirlpool tub and a king size bed. However, while the bed was king size the whirlpool did not work unless you consider a tub of muddy water suitable for relaxation. When taking the photos to the clerk she said she would contact maintenance and have it taken care of. What really took place was the housekeeping staff came in the next day and ran water until it cleared up. There was no bleach or any other product to kill the bacteria that had been in the tub from the night before. Upon arriving back at the hotel that evening and attempting to use the whirlpool the began to run dirty again. Didn't bother saying anything. At checkout without me asking they had taken $20.00 off the 1st night. Use your own judgement but at this rate I expect things to work.

Staff was great. Breakfast was fine and coffee was excellent. I don't know if they are in the process of updating rooms or not, but the room we were in was very outdated. It was clean, but felt very damp and smelled very musty. So musty our suitcase and clothes smelled when we left and we were only in the hotel long enough to sleep. Our mattress was very old. Bed was low to the ground, mattress was very springy and just uncomfortable and the pillows were small and lumpy. Bathroom was large, but very dark and just dingy. Not dirty...just old. The rest of the hotel is bright and clean and the grounds are nice and it is very convenient, but please update the mattresses and bathrooms!! Just glad we were only there for one night as there are not many choices in Westminster, and for more than one night, I would have been rather uncomfortable.

I stayed here for a business trip this week. The rooms were clean and the beds were quite comfortable. I loved the remodel on the bathrooms with the walk in showers, clean, modern, and very nice. The only thing I didn't like was breakfast. They had premade pancakes, a waffle iron, a few yogurts, and a chef making omelets. I got one of the omelets and it was ok but was a little too greasy. The hotel did give me a coupon for that initial "hot" breakfast, i.e. the omelet, but they didn't say how much it would have been the second day. I opted to eat out the second morning. In all, I would stay here again if I'm in the area because the rooms were good, but I would just choose to eat breakfast elsewhere.

I rarely stay at a Best Western but this location was the most convenient to local family. Room was VERY clean, staff members were very helpful, and breakfast was above average. No complaints! I would return to this motel without hesitation.

We stayed at this hotel because it was close to every event and all relatives. The hotel staff was very friendly and greeted you each and every time they saw you. The room was spacious and clean. The "HOT" Breakfast was hot and plenty of items to choose from. We will definitely stay again when in Westminster.

Great visit to west minster! Great staff at a great rate! Great breakfast selection, lots of options,rooms were ok, and clean. Rooms were quite and it was nice to see the courtyard.Will be back next year!

We always stay here when visiting family in Westminster. Great location and efficient, caring staff. Really nice breakfast choices. This visit was for granddaughter's wedding in Gettysburg and staff accommodated our request for early check-in and family rooms located together. Had a wonderful weekend stay!

The staff at this hotel go out of their way to help make your visit wonderful. I was staying as part of a large family for a wedding. The hotel is a little older and of average condition, but I would stay again just because of the service.

Very nice room and the staff was very helpful with any and all the things need for the three day stay. The only thing lacking was that there could have been more room for eating the wonderful breakfast.

A good hotel in a very convenient location. Small pool is nice. Rooms clean and staff very friendly. We have stayed there every year with other family. Supermarket and great liquor store across the street.

Never having stayed in a Best Western , I didn't know what to expect. But the cleanliness of the rooms exceeded by expectations. The complimentary breakfast was very good. Hot options as well as the traditional offerings. The staff was friendly and very helpful. We had a great stay. And will use this hotel again when visiting friends and family in Maryland.

Breakfast was excellent-eggs to order. Room was clean and comfortable. Great for family stay. Convenient to shopping and visit to area. Hotel emphasizes quiet time at 10 PM to assist sleeping guests.Good spot for meetings or wedding reception.

A nice Maryland Brick with white trim Motel with a spacious and clean comfortable room. Service was good and the morning breakfast was very good. Location was close to all activities around Westminster.Front desk help was pleasant and helpful.

was in town for a graduation. the hotel was perfect and located just west of Westminster. I would recommend this hotel for any one needing to stay in Westminster. easy access to and from town. located with in short distance of several restaurants, the local mall, and the city center

This isn't an upscale place to stay. However, it is always clean and comfortable. When in the Westminister area, I always choose to stay here as it is a good bargain. It is usually very quiet and comfortable. I've never had a problem here.

Visiting family in the area, and this was well-located and nice accommodations. Fridge, microwave and coffee in room, with breakfast in back lobby. Get there early as it gets crowded. The rooms were clean and well maintained.

A very nice hotel with nice rooms , a good breakfast and very close to the college. One thing you should consider on is there is no elevator to the second floor so if you have heavy luggage , it is a point to think of it. We stayed there 5 nights and the bottom line it was OK.

My initial thoughts were negative. I arrived and could not find a handicapped parking spot except by a locked side door. Staff person solved the problem. Place was quiet. The room felt humid but I got used to it. The high rating reflects the actions of the staff. The front desk person was very helpful. The breakfast room person was friendly and helpful. My omlett made to order would be good anywhere. But if eggs are not to your taste there are many good choices. NOTE to management-you have a great staff!

We were in town for a family get together and several of us stayed at the Best Western. The rooms were a bit dated but clean and large. They could use a few more electrical outlets. Everyone enjoyed their stay and commented on the friendliness of the staff. There is an outside pool which was nice on what were very warm days. The breakfast offering was good however the serving area is small for a large hotel.

I would highly recommend this hotel the staff is friendly especially Shannon who gave excellent recommendation for dining and made us feel very welcome. Great heated pool location is convient to attractions comfy clean rooms and breakfast was tasty and hot

What a surprising little gem of a hotel! The rooms were clean and in relatively good condition. The breakfast had a good variety. We loved the "make your own omelette chef" who was cooking made to order omelettes for guests. However, the very best part was the service received by all of the staff. The breakfast staff were friendly and helpful. The biggest praise however, should go to the front desk staff who went above and beyond to help us and make our stay enjoyable. I highly recommend this location if you're ever in town.

Have been staying at this facility for better than two years. The team there is extremely competent and friendly. They have made improvements to all aspects of a guests experience - not earth shaking but steady and also noticeable. Congrats to them!!

We stayed at this hotel for over 11 weeks. Our family was displaced from our home due to a flood, and we were forced to stay at the Best Western. overall I was very satisfied, an extremely difficult situation was made better by a phenomenal housekeeping crew.

Best place in town. Good breakfast, especially Mondays through Fridays when there is a chef on duty. The location is very close to fast food restaurants, regular family restaurants, grocery stores and many other services. It is however lacking an elevator to the second floor. It would also be nice if it had a hot tub to go along with the outside unheated pool.

Hotel is clean, room is clean. No TV remote and when requested was told the remote had to be programmed by the housekeeping staff, who were not available. Breakfast was substantial, much more than continental. However, staff worked in the breakfast room on the food without wearing gloves. There is no elevator, handicapped or those with luggage be aware. Hotel is on the outskirts of town surrounded by lawn and fields. Other than the swimming pool, nothing for kids. Evening manager did not know how to give directions to places in town. On the whole, the staff needs training. This could be a nice place with a little of attention.

We enjoyed every aspect of this hotel. The staff was efficient and pleasant. The room was clean, comfortable, and quiet. As soon as we walked into the hotel, we noticed how it smelled and looked very clean. We would stay here again without any hesitation.

Staff was very friendly and helpful. The rooms inside was comfy and clean. It was nice having a "continental breakfast" to help save money.Pool was sparkling clean. I would stay again. Only negative if staying at this location there is no elevator to the 2nd floor, so ask when reserving your room.

Room reeked of mildew when we walked in the room, it was hard to want to run the fan or a/c because it intensified it. The coffee pot was broken when we went to use it in the morning, and we did not receive the discount offered because of these problems when we got the bill. Very overpriced for the garbage we received.

Whole motel needs some basic cleaning inside and landscaping outside. Breakfast average; room and bathroom clean, but room had a musty smell. Location really good be a 4 or 5 with some updates and cleaning. Room had fridge and coffee pot. Outside pool looked ok, didn't try it

Front desk staff very helpful, clean rooms and convenient location, good breakfast included. Pool area offers nice place to gather Restaurants and stores near-by. We would stay here again. Quiet, but near everything you need.

My recent Business Stay at this hotel was excellent. Friendly staff, nice clean rooms, and nice commons area to hold interviews in. Breakfast is very good. A "Made to Order" Omelet Bar and Biscuits w/Gravy, and a sausage patty filled me up. ALWAYS had Hot Coffee available. In the evenings treat yourself to a FREE Bag of Freshly Popped Popcorn. I will definitely stay here again.

I thought this was a very good hotel/ it needs to be updated but my main concern is clean and good customer service and it was a 10 on both. The location was good ; there were several restaurants in the area and places to shop etc.It was so very quiet I couldn't believe it . The bed / mattress could have been a little firmer but the space of the room was unbelievable. It was a good experience since we will be coming back to the area.

Great value & excellent overall experience I found this hotel on a third party site I use to book hotels and I would say they meet all of my needs I had to do a very late check in and sometimes you worry if you arrive late you will lose the room BUT just call ahead to let them know

Another visit with family in Westminster MD. As usual, we stayed at the Best Western. We like it because the staff is friendly and the rooms are both reasonably priced and quite pleasant. It is two stories but there is no elevator. We always request a ground floor room and have never been disappointed. The facility has initiated a "Good Neighbor" policy that requires quiet time after 10 PM. This is nice as McDaniel College is nearby and in the past young folks have been more exuberant than us old folks can tolerate. The inn is across the street from a small shopping center with a grocery store, Burge King, Subway, pizza place and liquor store. Also, nearby are several restaurant including an IHOP. Downtown Westminster downtown is about 5 minutes away with several good restaurants. Note that the ratings are comparing this BW with other hotels / motels in it class.

When we first arrived we were assigned room 102. It was across from the ice machine and there was a loud, clacking fan blowing there. In addition, it was next to the entrance and a room where maids kept their materials. We complained and immediately were given room 115. Our new room was very quiet, except for the noise of guests walking in the room above ours. But after 10:00 p.m. or so, that stopped. There were two sizes of pillows and the shower was probably the best I have ever had in a hotel or motel. Unlike some venues, the bathroom was extremely well lighted. During weekdays they now have a man making omelets. On weekends there are scrambled eggs. I would expect I was not the only one who complained in the past about their very cold "full breakfast," because now it is excellent. Only the coffee was poor, but that seems to be the case in every hotel and motel: coffee-colored hot water with little flavor. We checked out on Sunday morning, but did not have breakfast because it was very, very crowded. On omelet days we had no problems.

Went to visit our daughter in Maryland and were looking for a convenient comfortable place to stay. Chose the Best Western in Westminster. No regrets at all. Could not ask for a better place for the money. Was very clean and the staff were excellent. I would highly recommend and will definitely stay again in the future.

Hotel is very clean, great staff, convenient location. Breakfast option is one of the best I've had in a long time. Omelets on request, waffle maker, biscuits and gravy, sausage and yummy pastries. Love the shower in the bathroom versus a tub. Highly recommend for the area

breakfast biscuits eggs & sausage all had tongs or spoon laying on top of the food. meaning that everyone that handled utensils, may have transferred germs to food.. also this review was very hard to post to trip advisor.

I really enjoyed my stay. The hotel was clear. I am pleased with the staff. Good parking..The location is near to the highways. The room attendant took care of the room very well. the breakfast was very good

This location has some age to it, but it is clean and well maintained, and staff is courteous and very helpful. Average breakfast bar offerings, but there is a cook who will make omelets, to order. Great, convenient location...and an excellent value for price.

One of three motels in town. The other two are very poor. Because of this BW hikes up room rates to almost double when demand is high.( i.e. next door college graduation etc.) When it gets busy all promo rates disappear and only the highest rate is offered by the front desk. The facility is clean and comfortable, and the breakfast is good on week days when there is a cook. Week-ends are dry scrambled eggs, and biscuit with commercial mix gravy. Room conditions are usually good, but sometimes repairs are neglected. (Plumbing, microwave, electrical receptacles.) No rain protection at side and back access doors. Good internet connectivity. Good location except on high demand days.

I stayed here this past weekend and I must say I haven't slept that well in a hotel in some time. I found the mattress to be comfortable yet firm and the air conditioner kept the room to the perfect temperature without hearing a loud motor followed by total silence (instead there was a constant low buzz - white noise). The Internet was consistent and reliable throughout the property and provided a fast connection - and the same cannot be said for most hotels. I stayed in a jacuzzi suite and was overall very pleased with the room - it was quite large and the addition of the jacuzzi was a great touch. Areas for Improvement: I won't necessarily call these "cons," but rather places where I think this hotel could improve. 1) The breakfast was good, but the breakfast room was cramped - I get the feeling that 90% of the time the room is plenty large, but for weekends with events going on in the area, the breakfast room itself just could not hold enough people. 2) In the suite's bathroom, the shower/toilet area is quite dark with just the regular light on - it becomes necessary to turn the dial of the "heat lamp" as well. Honestly, I think the bathroom would be better served with a regular light in the shower/toilet area. 3) The stall shower was not bad, although a few times the water went from comfortably warm to nearly scalding hot for a moment. I'm not sure what caused this, but it did cause some alarm 4) On the last day, the hot water was discolored - it was not something that I was too concerned about since it was my last day and the cold water ran clear, but perhaps something that the hotel should fix 5) I only turned the (very large) tv on once, and it looked kind of blurry. That may have just been the cable connection or something, and this wasn't of concern to me, as the room was mainly for sleeping! 6) This was not a concern for me, but I did hear an older couple that was not too pleased that there was no elevator available. Mainly just want that to be in the review (the hotel is only 2 floors, but for anyone who struggles with stairs, staying on the second floor may not be an option).

There are not many choices in Westminster, MD, so the Best Western was an obvious choice. Best Westerns can be hit or miss. This one is a definite hit. All the employess from check-in to check-out were friendly and helpful, the room (and bathroom) were nicely clean. Surroundings were well kept and attractive. The breakfast was excellent. Perhaps not the newest building, but it is well maintained and quiet. If you are nearby and need a place to stay, this is a fine choice.

I wish i could have stayed longer. The staff could not have been more helpful, friendly and welcoming. Room was clean, bed was comfortable and received personal wake up call was a bonus. there is no fitness center but coupon for nearby gold's gym was available for modest fee.Hot breakfast was terrific! thank you chris J