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Best Western Plus Plaza Hotel, Thermopolis

4.5/5  - basé sur 680 notations.
116 E Park Street, 82443-2440, Thermopolis, United States - visualizzare mappa
Best Western Plus Plaza Hotel - Facciata dell'albergo Il Best Western Plus Plaza Hotel è situato nel centro di Thermopolis. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Plaza Hotel, albergo storico di Thermopolis, Wyoming, offre camere pulitissime e una meravigliosa posizione all'interno dell'Hot Springs State Park, a breve distanza dal fiume Big Horn, dal Wyoming Dinosaur Museum e dal Wind River Canyon. L'hotel è iscritto nel Registro Nazionale dei Siti Storici ed è completamente ristrutturato. Questo hotel di Thermopolis, Wyoming, si trova a pochi passi dalle attrazioni dell'Hot Spring State Park, fra le quali: ponte sospeso, Bath House statale, Rainbow Terrace e zone di pascolo dei bufali. I turisti che soggiornano in questo hotel Best Western del Wyoming possono esplorare la regione e rimanere affascinati alla vista del Wind River Canyon, del lago e bacino artificiale di Boysen e dal sito delle incisioni rupestri di Legend Rock. Molti soggiornano in questo hotel di Thermopolis per praticare nuoto, golf, equitazione, bowling, rafting su rapide e caccia. Gli ospiti potranno rilassarsi e scaricare la tensione accumulata nelle sorgenti calde di acque termali o gustando le specialità di uno dei sei ristoranti che si trovano nel raggio di tre chilometri da questo hotel di Thermopolis, Wyoming. Questo hotel di Thermopolis, Wyoming, è inoltre situato lungo la stessa autostrada che porta al parco nazionale di Yellowstone, raggiungibile in poche ore. Ti sentirai come a casa nelle camere spaziose e accoglienti di questo hotel di?Thermopolis, dotate di televisione via satellite ad alta definizione con HBO®, accesso a Internet ad alta velocità, macchina per il caffè da una tazza, minibar, microonde e molto altro. Goditi un meritato riposo nei nostri comodi letti e inizia la giornata con la nostra colazione all'americana completa e gratuita, che comprende cereali, vari tipi di pane, yogurt, pasticcinidanesi, uova strapazzate, bagel, frutta fresca, caffè, succo di frutta e latte. Dopo una giornata di lavoro o di escursioni, rilassati nella piscina stagionale all'aperto riscaldata e nell'idromassaggio con acqua calda minerale accessibile tutto l'anno presso questo hotel di Thermopolis, Wyoming. Questo hotel di Thermopolis offre poi ai suoi ospiti molti altri meravigliosi servizi, come ad esempio attività per bambini, business center, strutture per conferenze e parcheggio gratuito. Per un servizio accogliente a prezzi convenienti, prenota oggi stesso al Best Western Plus Plaza Hotel!Ti auguriamo un soggiorno gradevole!

Best Western Plus

Plaza Hotel

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i vantaggi dell'hotel

  • Aria condizionata
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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 680 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
423
Molto buono
187
Nella media
28
Scarso
18
Pessimo
24
CONSULTARE I PARERI SU
Affari Affari
83
Business Business
60
Da solo Da solo
19
Di coppia Di coppia
177
In coppia In coppia
274
In famiglia In famiglia
230
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great room, Great Value"

5
03/12/2018

We stayed in a King Suite, the bed was nice and the room was fairly private. The layout was pretty cool with only 2 rooms sharing a hall. The hot spring heated hot tub looks amazing but I wasn't able to use it this time. Breakfast was good and internet was good. Staff was very friendly.

"Nice, comphy, nice hot tub!"

4
30/11/2018

No elevator so if you're on the second floor you have to haul it up outside stairs in an inner courtyard. Hot tub is fed from the natural hot Springs so that's nice. They can't seem to keep it regulated very well. One day 100 degrees the next day it was closed for a few hours because it was 107? I would have jumped in 2 or 3 times a day but with their manual adjustments I used it once a day. Nice place though. I will stay their again.

"Nice Propery & Good Value"

5
27/11/2018

Property was very nice inside and out. Location was in a park area close to the hot springs (Hotel had the mineral water piped into it's hot tub). Rooms were clean, comfortable, and a very good value.

"Cozy, unique historic hot springs hotel"

4
26/11/2018

If you're looking for a unique hotel that's not like the rest, this is an enjoyable place to stay. The suites with the fireplace are really nice in the winter and having the living room area makes it a relaxing experience and a good place to stay in bad weather. Plus the hot pool isn't far away from any of the rooms.. This isn't some swanky resort, but a pleasant place to stay in a small town in central Wyoming. The staff has always been friendly and accommodating. The rooms are clean and the log furniture adds charm and a unique feel to the place. We've been coming here for years and it's a nice getaway location for a couple of days. Breakfast has a lot of choices. Quality isn't amazing, but good enough for a free breakfast and there is something for everyone. We've been here in the summer and winter--both fun!

"Different!"

4
20/11/2018

We really enjoyed our stay at BW Thermopolis! The 24 hour hot springs spa was great and the breakfast was pretty good -- the homemade? quiche was outstanding! The room was cozy and the exterior of the hotel is so different; a mix of antique and modern.

"Best Western Plus Plaza Hotel"

5
14/11/2018

We stayed at this very unique hotel because of the history and because we are members of their rewards program. The hotel was awesome, the room was spacious, clean and comfortable. The only downside was the nasty breakfast, common in a lot of Best Western Hotels. Fake eggs, cold and under cooked sausage and potatoes without any other real choices. There were cereal and oatmeal packages as well as fake yogurt.

"Nice Stop Over on Way to Parks"

4
25/09/2018

My wife and I stayed here for 1 night on route from Denver to Yellowstone (via Cody). The room was larger than expected (lounge and bedroom) and had everything we needed although being a corner room, was a little dark. We didn't get much opportunity to use the facilities but we did enjoy a good choice of complimentary breakfast in the morning. We would recommend Thermopolis for people doing a similar journey in future (a larger and perhaps more "modern" town than some eariler in the journey) and thus would also recommend this hotel, which was also reasonably priced.

"Beautiful Historic Hotel"

5
18/09/2018

We were traveling with another couple to Yellowstone and stopped here for the evening. Staff at check in were very courteous and friendly and recommended a good brew pub for dinner. We had a 2 room suite - very clean. It also had a mineral hot tub that was free to use as well. Complete breakfast buffet as well. Good rates and nice little town.

"Great historic elegance"

4
10/09/2018

This is a wonderful hotel with old time elegance; we had a great rate and were upgraded to a king suite! Very clean; lots of room and great patio area with hot tubs. The only negative I can say is that the breakfast was not the greatest offerings. They were out of many things and they had not been refilled; we weren't there that late. But other than that I would highly recommend this place!

"Character, charm and comfort"

4
27/08/2018

Best place to stay in the state park. This historic building has been updated and the staff makes sure everyone feels comfortable and happy with their accommodations. Hot tub is open 24-7 and pool is open until 10:00 which is perfect after a day filled with sightseeing. It has a funky feel to it and is very family friendly. There are "wings" so if you have a couple of people in your group you can request rooms on the same wing. Be sure to visit nearby Kirby for a tour and taste of Wyoming Whiskey.

"A touch of western class!"

5
26/08/2018

Absolutely a must do stop on way to Tetons or southern Wyoming. This hotel was not only historic but came with a mineral hot tub to boot! We loved its quaintness and authenticity to the region we were in. A park with mineral springs and free pools within walking distance. I want to return!!!

"Dinosaur dig visit"

5
18/08/2018

We stayed at this hotel in aug 2017 while going to the dinosaur museum to dig for a day. We had a suite with fireplace which was wonderful for two adults, two teens. The historic hotel was charming, very close drive to the Dino museum and right in the hot springs park so you could walk and see the sites. You could drive through a buffalo farm on the hot springs park and the hot springs pools are also in walking distance. Food was an issue, make sure you have plans for meals outside the hotel. Would stay here again, it was lovely. Great location.

"Wonderful Hotel for a self professed hotel snob."

5
15/08/2018

Even friends and family will say I am a hotel snob. As a travel advisor it is my job to check out hotels I stay in as a potential hotel for clients. The Plaza Hotel a Best Western Plus hotel is what all hotels should strive for. This is a 3 star hotel that has 5 star service and is white glove clean. It looks as though it was recently renovated and is located in Hot Springs state park in Thermopolis. It has a nice breakfast included in the price. Since it was summer it did have a portable AC unit in the room that took up a little space. For someone that prefers 5 star hotels I would stay here again and have no problem sending clients there. Good job Plaza hotel.

"Getting Thrown Out of the Plaza Hotel"

1
13/08/2018

Last October, 1 member of our family made reservations for 4 identical rooms at the Plaza for a family reunion. Harley Miramontes, the hotel manager, honored the price quoted for 3 of the rooms but would not honor the price on the 4th room. He insisted that the price on that identical room was $40 more expensive per night. When we asked him to honor the price we were quoted, he got extremely belligerent, hostile, and was extremely rude. He told us that if we did not leave his hotel immediately he would call the sheriff. When we told him that we knew the sheriff quite well, he got furious and stormed off. All 10 of us left immediately.

"Best place in town"

5
12/08/2018

This is a very small town with limited options, and we were thrilled to stay in such a historic building, right in the state park. We walked to the hot springs and river at night and they have actual (very hot) mineral spring water in the whirlpool. The manager at the front desk was so welcoming and helpful- above and beyond the norm. He fixed our tv within 5 minutes of our call. We had a two room suite and I was amazed that there was zero noise from outside, as there was quite a large, loud group outside the pool. The rain shower head in the bathroom was amazing! The tv remotes were in cleaning sleeves, and the rooms were spotless. Breakfast included quiche slices, in addition to standard offerings. The decor appears to be transitioning over to a more modern look with grays (and less of the pine furniture), which will be a good change. Compared with the shabby, standard appearing neighbor hotel across the street, this was the right choice for us.

Harley M, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank You for taking the time to review and rate us, we are very glad you enjoyed your stay with us, and enjoyed our beautiful town. We enjoyed having you and look forward to hopefully welcoming you back.

"Great service"

5
11/08/2018

Riding our motorcycle through Wyoming we decided to stop here. Room, amenities and all that were to be expected for best western, good. What made this place stand out was Harley the general manager was amazing. He's knowledgeable, friendly, and goes above and beyond.

Harley M, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank You for taking the time to review us, we are very glad you chose to stay with us. We look forward to hopefully welcoming you back in the future.

"One night stop over"

5
11/08/2018

An excellent place for one night stop. Within reach of east yellowstone. Excellent staff and helped us navigate to dinner in town. There were roadworks around the entrance so had to get to back entrance. Certainly within walkin distance of town but excellent room n nice quiet location. Didnt see a lift anywhere for 2nd floor tho.

Harley M, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank You for taking the time to review us. We were glad to have you and apologize about the construction and not having a lift available. We hope to welcome you back in the future.

"Great Hotel"

5
28/07/2018

We stopped in Thermopolis on a whim while on our way to Yellowstone. The young man working the front desk gave us a great deal on 2 rooms. We weren't expecting that since it was last minute. Rooms were clean and spacious. Our a/c wasn't working properly but an employee was sent up immediately & had it fixed within minutes! The area is beautiful & we enjoyed walking all around the hot springs. Breakfast was very good & Daniel gave us great tips & info for our first visit to Yellowstone. He even gave us sunscreen after hearing us talking about finding a store to buy some! Awesome customer service!

"Fantastic Find! Best place in Thermopolis. "

5
26/07/2018

We booked the place across the street and were so disappointed we planned to move on and skip Thermopolis. One quick conversation with Dominick at the desk here and we knew we found the right place. It's historic, has a great pool and hot tub courtyard, and the room is wonderful. It costs a little more but is certainly worth it.

"Best place in Thermopolis"

5
24/07/2018

The rooms are fantastic, clean and roomy. Service is great and its the closets place in the park to use the facilities. Easy walking distance to the swimming pools with the river right in front of the place. Extremely beautiful place to stay.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your review. we really appreciate it, and look forward to having you back.

"Great find"

5
09/07/2018

What a great find. We loved every minute of our stay. Wonderful environment; at the edge of the Big Horn River, the well maintained lawns of the adjoining park and the on-site hot spring fed spa. Staff was great and always helpful. The building, though 100 years old, has be so tastefully remodeled. Clean room, comfortable bedding. We were in room 220, a suite, and would recommend it to anyone.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your Review, we really appreciate it. Have a Great day and hope to see you again in the future.

"One night stay."

5
07/07/2018

Unique and historic hotel, updated, and very friendly and helpful staff. We did not use the pool but it looked very nice. Bonus is close walking distance to Hot Springs SP. Breakfast in AM had good selections.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your Review, we really appreciate it. We are glad you enjoyed our breakfast and our very unique location of being located in the state park. Have a Great day and hope to see you again in the future.

"Standard travel hotel, elevated by hilarious reception manager "

4
03/07/2018

Stayed here on the way to Yellowstone, for one night only. Rooms were as expected. Spacious. Comfortable and clean. Spa plunge pool is an interesting if pungent addition. Breakfast was as expected. However, hats off to the guy on reception who delivered great directions and tips with an unexpectedly engaging sense of humour.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the property, the cleanliness, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Unique, clean and friendly"

5
29/06/2018

Out of all the hotels we stayed at during our 10 day road trip, incuding several Best Western Hotels. this one was the best. The breakfast was by far superior also and the price definitely reasonable.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
We appreciate your Review and were glad you enjoyed your stay. have a great day and hope to see you again in the future.

"Charming"

4
22/06/2018

Nicely remodeled rooms. Nice tv, and the bed was comfortable. I remember in the past hearing the neighbors showers but it is old. Have relaxing rocking chairs on the porch. Enjoyed the beautiful park and river that this hotel is adjacent to. . The natural hot springs and pool at the hotel felt wonderful.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the amenities and the location. I hope to see you again soon. Thanks again, Dan B, GM

"Still love it"

5
16/06/2018

We always try to stay here when in Thermop, for the comfort of the rooms and the hot spring hot tub. Very comfortable beds still. The only annoyance is the number of things I have to cover at night for the bright lights that shine all over the room from various plugged in things. And some of the curtains let in too much light so we wedge stuff on the sills to hold back the blinds. The staff is friendly, but apparently has high turnover which is sad. Wyoming has been hit by various troubles which are apparent in the staff and also in the number of restaurant closures. Visit Thermop, it's great. So much to do between soaking, dinosaur fossils, the river, the canyon, and the good restaurants in town. Love it always.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the rooms, and the amenities. I am excited to say that within the next year we will be replacing all of our guest room window treatments. The new ones we will be installing will be more effective in blocking the light from outside. I look forward to seeing you again soon. Thanks again, Dan B, GM

"Lovely Updated Rooms"

4
12/06/2018

We didn't know what to expect when we pulled up because the hotel is defiantly historic. Sometimes historic hotels can feel dated on the inside- especially when they have a reasonable price like this one. We were so pleased to see that the rooms had been updated with beautiful log furniture and modern bathrooms though. The rooms were HUGE, everything was clean and the staff was lovely. The location in the state park made it easy for us to walk around and access amenities without moving our car. Wish we'd stayed for more than one night. The pool and hot tub are both heated with hot spring water as a great added bonus.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the decor, and the location. I hope to see you again soon. Thanks again, Dan B, GM

"Great stay "

5
27/05/2018

We came for a family trip, and enjoyed our stay! The rooms were surprisingly quiet. Sara at the front desk was friendly and accommodating- she definitely made our stay that much better. We were surprised to learn that the building was built in 1918, it was very sturdy, well renovated, clean and well kept.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the cleanliness, and the property. I hope to see you again soon! Thanks again,

"Great choice"

5
25/05/2018

This is such an interesting hotel, as it has a history and has a mineral water hot tub. The room was well-equipped and clean. The breakfast was very good. When we checked-in we were offered chocolate chip cookies. The clerk was quite friendly and made us feel welcomed.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the cleanliness, the breakfast, and the staff. I hope to see you again soon! Thanks again,

"Clean & Comfortable Rooms"

4
21/05/2018

The rooms are very clean and the beds are extremely comfortable. The hotel staff are very kind and enjoyable. It is walking distance to the park and very family friendly. This will be the only hotel I stay at in Thermopolis.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the cleanliness, and the beds. I look forward to seeing you again soon. Thanks again,

"Best Hotel in Thermopolis"

3
01/05/2018

Solid hotel. Nothing Fancy. Breakfast is okay for a continental style. Hot tub is nice but small. Clean rooms and fairly quiet. Good location to mid-town restaurants and stores. A bit expensive for what you get, but best place in town.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the cleanliness, the location, and the amenities. I hope you will consider staying with us again soon. Thanks again, Dan B, GM

"Historic hotel walking distance to springs"

5
23/04/2018

We book a one night stay here so we could enjoy the hot springs and Thermopolis. What a great location where you can walk through the park to the springs. The hotel is nicely updated with old historic charm and the rooms are filled with windows. There is an outside pool and a natural spring hot tub that's open year round. Free chocolate chip cookies and water serviced all day and a free hot breakfast in the morning. The bottom floor can get a little noisy with people above you so book a room one second floor.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the rooms, the amenities, and the breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Unique Hotel in Thermopolis"

5
19/04/2018

This is a cleverly redesigned apartment building with a courtyard housing a pool and hot tub with water from the local hot springs. The entire staff was friendly and helpful, there's a great breakfast to start the day and I really enjoyed the overall comfort of the room and space.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the amenities, and the staff. I hope to see you again soon! Thanks again, Dan B, GM

"Spring break getaway!"

5
01/04/2018

The staff was very friendly and accommodating. We came to Thermopolis for a quick family get away at the end of our spring break. The rooms were very clean. The complimentary breakfast met everyone's needs. The location is very good for partaking in activities in Thermopolis. I would not hesitate to stay here again.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the cleanliness, and the breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Theraputic stay in Thermopolis, WY"

5
25/03/2018

We enjoyed a three day/night stay at the Thermopolis Best Western Plus motel recently. It is within a couple blocks of the State Park natural mineral springs spa, However, we spent most of our stay in the natural spring spa located at the Best Western which is the only motel with this luxury. We did take advantage of the free State Park spa but found it was more private from our motel accommodations to take advantage of their spa, privacy, 24 hour availability, and spa monitored 24/7 for consistent 104 degree temps plus the hot breakfast. Couldn't ask for more.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the amenities, the breakfast, and the staff. I hope to see you again soon! Thanks again, Dan B, GM

"Neat hotel"

5
22/03/2018

Cool building, friendly staff, loved that the hot tub is filled with the water from the hot springs. Very enjoyable stay. There are lights that face the building, recommend lowering the shades before bed or room will be very bright. Quick easy walk in the morning to see the hot springs, Its the perfect place to stay if you are visiting Thermopolis Wy.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the facility, the staff and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"An unexpected jem"

5
21/03/2018

I was booked into this hotel on business and did not expect anything special. Instead I found this historic facility built in the late 1800s located in a small state park with natural mineral hot springs. Rustic decor, comfortable and immaculate room, and delightful staff. It made my business trip into a mini vacation . I hope to return in the future.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the decor, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Not worth the money"

3
03/01/2018

Rooms are tiny and not clean, hairs in shower, you can literally touch each wall in the living room area it is so narrow, staff was ok, spiders on the bed (which was not comfortable) not worth the money at all. We stayed at three Best Westerns the month of December 2017 and this one by far was the worst. We stayed in the same "room type" at each Best Western and this was the smallest and dirtiest and was $50 more than the other two. I would skip this one.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us in the future. Sincere apologies, Dan B, GM

"We visited in late October for a perfect fall stay."

4
01/01/2018

The rooms are large and well furnished. The bathrooms great. Breakfast hot and delicious. Their coffee is really good. It's close to the river walk so you can meander through this scenic area without driving. We enjoyed the hot spring spa. Not sure how it is during a more crowded season. Staff is very accommodating.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the amenities, the breakfast, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Best Western Plaza Hotel"

4
27/12/2017

This is a "Plus" hotel and although I don't stay in Best Westerns frequently, I'm pretty sure it's much nicer than most. My wife is from Thermopolis so I've been there many times. It's by far the best in the area. The staff is very friendly. It's located right between beautiful Hot Springs State Park and the Wind River. The mineral springs hot tub and pool are both very clean as is the entire property. The rooms are all updated with nice showers and other fixtures/furnishings. Wi-fi works great and the daily breakfast had a really good egg casserole plus many other buffet items. Definitely the place to stay in Thermop.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the amenities, and the breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Christmas surprise"

5
27/12/2017

We just happened upon Thermopolis in our travels, and decided a hot mineral springs hotel would be a lovely place to stay over Christmas. The historic hotel was very well kept up, had a modern bathroom, a large room with comfortable furniture. The king size bed was wonderful! We had the outdoor hot mineral water tub to ourselves every time. Divine! Breakfast was better than a lot of best westerns we've stayed in. It's set in a state park with thermal springs everywhere, groomed hiking trails. Loved it!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the breakfast, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"RELAXING"

5
18/12/2017

Very relaxing. The staff is top of the line, from the house keepers to kitchen staff. Front desk staff very friendly and professional. The weather was snowy and cold, but the hot springs water was nice and hot

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Awesome Experience"

5
01/12/2017

This historic hotel is a wonderful place to stay and relax. The staff is extremely helpful and friendly; they go above and beyond to provide excellent service to their guests. Our favorite activity is soaking in the hot spring-fed hot tub/pool. We highly recommend this hotel!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your comments regarding the staff, the service, and the amenities we offer. I hope to see you again soon! Thanks again, Dan B, GM

"A great place to relax."

5
27/11/2017

Thermopolis is a hidden treasure and this Best Western is definitely a gem. Clean, comfortable and friendly. The mineral hot tub adds great relaxation in the central courtyard of the hotel. The warmth of the hot springs is embedded in the hotel.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the cleanliness, the staff, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Best sleep & breakfast in Thermopolis!"

5
26/11/2017

I love going to Thermopolis for a quick, relaxing getaway. The slightly more expensive accommodations at the Best Western are well worth it! The rooms are spacious and well-appointed, the 24 hour hot springs pool is lovely year-round, and the breakfast even included a yummy veggie quiche. I can't say enough good things about this facility!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the breakfast, the amenities, and the rooms. I hope to see you again soon. Thanks again, Dan B, GM

"Super Clean And Super Relaxing"

5
24/11/2017

At the time of our reservation, Chellidy went above and beyond to accommodate us with our room request, thank you so much for that, too bad we didn't get to meet you but we hope you had a nice Thanksgiving. At check-out Harley pointed out some interesting things to see and do in Thermopolis and Cody, very professional and pleasant front desk person. 24/7 mineral hot tub is a wonderful treat. This Hotel is allowed to access the wonderful mineral spring's waters with over 27 different minerals. This stay was a beautiful mix of healing waters, and pure relaxation, ohh and it was so clean, housekeepers even left a hand written note in our room. Thank you, thank you, and thank you! We will be back.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the cleanliness, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Perfect choice for Thermopolis"

5
09/11/2017

We really enjoyed our overnight stay here. The staff member who checked us in, Harley, was really friendly and helpful. Our room on the second floor was lovely, which a separate seating area with sofa, microwave, tea/coffee facilities, fireplace and TV. We had a good night's sleep, and appreciated being able to control the room temperature. There's no restaurant, but it's a short trip into the town centre to find something to eat, so it wasn't too bad. There's a marvellous free breakfast - it was so nice to see soya milk in the fridge! - and free tea, coffee and cookies in the lobby during the day. The hotel is ideally located if you're looking to visit the State Park and hot springs. Really can't complain at all, it's a great hotel and I'd definitely stay there again next time I'm in the area!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the staff, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Great choice for our overnight in Thermopolis."

5
05/11/2017

After a long drive from Fort Collins we really enjoyed relaxing in the Hot Tub. We had a nicely furnished King Room on the second floor, it was also comfy and quiet. There didn't appear to be much choice of eateries within walking distance and we were told that places stop serving food early. Breakfast was good with plenty of choice. From the hotel it was an easy walk across a park area to the Hot Springs. You can walk along the boardwalk over the mineral water and across a suspension bridge. Would certainly stay at this hotel again and recommend this hotel to others travelers.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the breakfast, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Quaint and charming"

5
28/10/2017

Loved the room and the charm of this almost 100 year old building. They've kept up with the needed upgrades and the room was in excellent condition. The mineral hot springs is a huge benefit and the breakfast selection was pretty good.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the maintenance, the amenities, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"Best Rooms in Town"

5
17/10/2017

Best rooms in town! However no restaraunt. Which means no in room food service. Wonderful natural Hot Springs Jacuzzi, perfect for a drink or three right outside your door. All night long. As long as you are not a nuisance.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property and amenities. I hope you will consider staying with us again soon! Thanks again, Dan B, GM

"Quiet rooms, comfortable beds"

5
14/10/2017

I consider no other hotel when traveling through Thermopolis, Wyoming. There is a fresh water pool(seasonal) and a mineral springs hit tub open year around, I believe. The rooms are filled with rustic furniture and yet a touch vintage surrounds you. Very comfortable bed and professional friendly service.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the amenities, the decor, and the service. I hope to see you again soon! Thanks again, Dan B, GM

"Pretty good stay"

4
09/10/2017

Hot tub is too small. We wanted to enjoy the mineral spring but there was always someone in there and it's pretty small so we felt we were intruding. The service was amazing, our room was clean and pretty comfortable and breakfast was pretty good. Coffee was great.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the service, the cleanliness, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"Great Stay in Thermopolis"

4
09/10/2017

Great Stay...Great Soak! Just what we needed for an overnight stop in Thermopolis to soak...appreciate the mineral hot tub soak available at the Hotel. Always friendly & helpful service. Good breakfast & WIFI that works quickly!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the hot tub, the breakfast, the service, and the Wi-FI! I hope to see you again soon. Thanks again, Dan B, GM

"Best Western Plaza Hotel in Thermopolis, WY"

5
05/10/2017

Superb hotel in every way in the town with the huge hot springs; hotel has their own hot-springs pool/tub in which guests can soak. Wonderful breakfast buffet. Great location near hot springs park & right on Big Horn River.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the breakfast, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Great value in one of Wyoming's best towns"

5
04/10/2017

This hotel is a great place to stay in Thermopolis, right in the Hot Springs State Park area. The Bighorn river is 100 yards away also. The rooms are very nice, very clean, and very roomy. I like just about everything about this hotel. Their breakfast service is free and varied enough to be interesting and it is WAY better than the usual 2-star offerings of make-your-own waffles etc.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the location, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"Clean"

4
01/10/2017

Well kept and the staff was excellent. Very personable and helpful. Close to Star plunge! Noise above us was horrible... squeaky floors and the people above kept us awake from 8 pm until close to midnight. We did not report it hoping it was going to stop. I specifically asked for a quiet room!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. We are continually looking for ways to reduce the impact that the old building has on our guests. I hope you will consider staying with us again in the future. Thanks again, Dan B, GM

"Surprisingly Nice Hotel"

4
29/09/2017

We were very pleasantly surprised by the quality of this hotel. Loved the brick building and its history with old photos in the lobby. The rocking chairs on the top landing were also a nice touch. The room was very spacious with many windows and a very comfortable bed, sheets/pillows and bathroom. The breakfast was also very good and diverse with eggs and waffles in a nice sunny breakfast sitting room. You can very easily walk over to three hot springs establishments. Only drawback if you have a lot of luggage as we did there is no elevator. The desk attendant offered to help us but was then "too busy" so we lugged it all upstairs ourselves. If stairs are an issue for you please check in advance to get a ground floor room. Otherwise very nice place.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the breakfast, the staff, and the building. I hope to see you again soon! Thanks again, Dan B, GM

"Travels"

4
29/09/2017

In my travels to the Big Horn Basin of Wyoming. I prefer to stay in Thermopolis, WY as it is a nice quite town. My favorite place to stay is the Best Western. The staff is always friendly and helpful more than willing to go out of there way to do what ever you need to be comfortable and taken care of. The rooms, grounds and building are always clean and comfortable.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the facility, and the cleanliness. I look forward to seeing you again soon! Thanks again, Dan B, GM

"Enjoy the outdoor hot springwater spa"

5
26/09/2017

Though plain on the outside, this is a gem of a hotel. Comfortable and quiet room, opening out to a park at the back of the hotel. The outdoor spa was nicely hot at 104 degrees. This park includes nice gardens and the fun Splash Park that is recommended for a swim.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the spa, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Very Nice Historic Hotel"

4
24/09/2017

We stayed for a night when visiting Thermopolis in September. The hotel was easy to find, ideally located, close to the park and hot springs. Check in was easy and quick. The room we got was not very specious, but completely fine for a night stay. it was clean and bed comfortable. We enjoyed a hot tub located next to the pool. Breakfast was very nice experience, offering wide variety of warm and cold. This Best Western is one of the best hotels we have stayed in in the US and can only recommend. Thank you.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I appreciate the kind comments regarding the cleanliness, breakfast, and location. I hope to see you again soon! Thanks again, Dan B, GM

"Very Pleasant Stay"

4
23/09/2017

The hotel is convenient for the Hot Springs Park, is clean, friendly and provides a good breakfast. We had booked a room with a King bed and ended up with a suite, a separate seating area with TV. Everything was clean. The Park is two minutes walk away.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments, and hope to see you again soon. Thanks again, Dan B, GM

"Very nice night's stay"

4
22/09/2017

This historic hotel is well-kept, has extremely clean rooms, and a wonderful breakfast. My room was fairly small, but fine for one person, one night. It had all of the amenities for which one could ask, and although a historic building, was completely modernized and updated. It's location in the Hot Springs Park, and the hotel itself featured an outdoor thermal spa/pool. There's also a nice river walk nearby.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the cleanliness, and the breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Nice, well-appointed hotel with very comfy rooms"

5
21/09/2017

Had a very nice couple nights here on a business trip — front desk staff (in particular the manager) were very friendly and helpful! The rooms are a great size with lots of places to put your stuff. I'm particularly grateful for a table *and* a desk! Furniture is the sort of fake log-cabin variety that isn't always the most comfortable, but the bed was great. Only thing I didn't love is that the bathroom light and fan are controlled by a single switch, which makes the bathroom loud all the time. (I don't need a fan if I'm only brushing my teeth.) A very minor complaint, though. Plus the hot springs hot tub is open 24/7 and was an enjoyable perk of an otherwise all-work-no-play trip. I'd be very happy to stay here again!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the amenities, and the room. I hope to see you again soon! Thanks again, Dan B, GM

"AFL convention"

4
15/09/2017

Great hotel, only place to stay in Thermopolis, plan ahead, lack of available rooms means price gouging. The area of the Basin is one to make time to explore. Rafting, fishing, hiking and exploring are just a few of the opportunities here in the area

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments, and hope to see you again soon. Thanks again, Dan B, GM

"Charming hotel and location"

4
13/09/2017

Found out about this hotel through Trip Advisor. It was quite charming, and the room was comfortable. The pool and mineral spa were lovely. No restaurant, so ate across the street at the Day's Inn - not bad, not great.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the room, the amenities, and the location. I hope to see you again soon. Thanks again, Dan B, GM

"Wedding Stay"

4
10/09/2017

Very nice, comfortable, near to things. It was a nice time with family for the wedding of my stepdaughter. We had the availability to be near activities for the kids and use the pavilion in the park for the reception.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property and location. I hope to see you again soon! Thanks again, Dan B, GM

"Thermopolis - Best Western"

5
10/09/2017

We thought that this was a great place to visit and the room was excellent. Nice historic building in the state park. Surroundings are real interesting. We would consider coming back to Best Western in Thermopolis for many reasons. It is nice to have breakfast included in the cost or the room.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the building, the location, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"Natural spa was wonderful!"

5
08/09/2017

Walked into the hotel after driving for 20 hours and staff was very friendly. Checked in late and was told the natural hot springs spa was open 24/7 natural spa which was quite relaxing. Bed was great! Breakfast good too!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the amenities, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"Great hotel"

5
01/09/2017

Great hotel with well appointed rooms and bathrooms. The only issue was that the walls were a bit thin so we could hear the person in the room next to us snoring, which could only mean that they could also hear us snoring! So earplugs could be of use. Other then that amazing hotel in a great location.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Relaxing, pleasant hotel"

4
31/08/2017

My husband and I often stay at The Plaza in Thermopolis and enjoy it very much. It's not a luxury hotel but it's a pleasant, comfortable, relaxing place. The bathrooms have been upgraded since our last visit three years ago. The rooms have log furniture --it's Wyoming after all. There are a lot of choices at the breakfast "buffet." The hot pool is fairly small as is the main pool, but both are adequate for soaking or a little swimming. It's nice that it's located within Hot Springs State Park. We believe this is the best place to stay while in Thermopolis!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the breakfast, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Lovely rooms, nice pool and spa"

5
30/08/2017

Rooms are lovely, well appointed and clean. Breakfast buffet is generous and has many options. Afternoon chocolate chip cookies are yummy! We enjoyed the pool and spa. The hotel is conveniently located right in the park. A great place to stay.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the breakfast, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"A 5-star winner!"

5
28/08/2017

Excellent property and staff. Great rooms, a 24-hour hot springs spa and no negatives. Out of probably hundreds of "breakfast included" hotel stays, this breakfast was by far the most excellent. The chef had prepared an exquisite quiche, and the other breakfast items were top notch. Highly recommended.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the staff, and the breakfast. I look forward to seeing you again! Thanks again, Dan B, GM

"Nice hotel in nice town"

5
26/08/2017

We were driving from Denver to Yellowstone and needed a place to stay. This hotel filled the bill! The room was large and comfortable. The hot tub spa was relaxing, and the desk clerk was able to adjust the temperature by increasing or reducing water flow from the spring. We found the town of Thermopolis to be much nicer than any of the towns near by. A good variety of restaurants were a short drive from the hotel.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the staff, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Our Only Place to Stay in Thermopolis"

5
23/08/2017

Converted from old hotel into a charming newer version within the Hot Springs Park. Amenities abound especially their very own hot spring spa and fresh water swimming pool. Comfortable, clean, and wonderful to stay in.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, cleanliness, and location. I hope to see you again soon. Thanks again, Dan B, GM

"Vacation in Thermopolis"

5
23/08/2017

Very relaxed and pretty. The easy access to the mineral pools is great. We walked along the river and ran into the Teepee vent and the State Park. The sulfur smell is present, but fits the experience .

"Thermopolis Treat"

5
19/08/2017

Wonderful quiet accommodations. Bath House, board walk, hiking, early morning Smoking Waters and Bison viewing are just around the corner. An experience you will never forget. Hot tub at hotel is 104 degrees most of the time, what a treat at the end of the day.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the location, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Best Western in Thermopolis"

4
18/08/2017

This Best Western is housed in a beautiful historic building, the rooms are wonderful, furnishings beautiful. It has a mineral spring fed hot tub and pool which we enjoyed, They added quiche to the normal best western breakfast. And you can walk to the State park hot springs. The only real issue we noticed, is the faint but persistent smell of sulfur from the mineral spring.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the location, the breakfast, and the amenities. I look forward to seeing you again soon! Thanks again, Dan B, GM

"Best Place to Stay on My Quarterly Travels"

5
17/08/2017

I travel for work four times a year and stay at this Best Western every time. They offer amazing service and a nice, clean, and safe place to stay along my route. I always feel very comfortable and enjoy my stay in Thermopolis.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the service, cleanliness, and security you enjoyed. I look forward to seeing you again soon! Thanks again, Dan B, GM

"Good sleep"

5
17/08/2017

Excellent staff, comfy bed, many pillows to choose from, fast Internet, big towels, the morning newspaper, fresh, quiet, private, great breakfast. What more could a guy want ... all inside Wyoming's best state park. What a deal!

"Interesting Historic Building"

4
14/08/2017

We stayed here on July 31st. We were a little reluctant as this is a historic building, but we took a chance anyway. The front desk clerk was very friendly and either the manager or an owner was also there. Both welcomed us, gave us some background information about the hotel and gave us ideas for restaurants to eat at. We were also told that this property will undergo a complete renovation next year to mark 100 years. We went to our room and this was a most unique room. It was pretty large for the time period of the building and the bathroom had recently been upgraded. All was very clean. The only drawback was that the doors into the hallway were very noisy. The hot spring spa was very enjoyable. We were up early and went into the breakfast room for breakfast. There was the typical hotel fare plus many other options. It was really good. We will stay here again.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the property, and the breakfast. I look forward to seeing you again. Thanks again, Dan B, GM

"Horrible place to stay"

1
13/08/2017

If you want to stay at a hotel that stinks, this is the one for you. It is expensive and not worth the money. You can find a better one in this city than the Best Western Even if you have to travel a bit further or not as far. If you stay there, remember your were warned.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again so we can have another chance of providing superior customer care. Thanks again, Dan B, GM

"expensive!"

3
09/08/2017

Too pricey for what it is - Nice place otherwise and wonderful mineral water in hot tub! Good location in the park. Heavy wood log furniture in the room: beware if you are using a wheelchair- The room is blocked by large furniture. Nice for others, but not for us. Helpful staff and great cleaning crew. Lovely location.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your feedback. We are going through a re-design, and over the next couple of years we will be replacing all of the heavy log furniture so hopefully the next time you stay with us, you won't experience the same frustration. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again. Thanks again, Dan B, GM

"Beautiful rooms in Hot Springs State Park"

5
09/08/2017

What a delightful surprise in the small town (under 3000 people) of Thermopolis. Of the 8 places we stayed on a 2+ week Yellowstone vacation (and we stayed at some pretty expensive ones), I'd rate this hotel at the top. We had a "corner king" on the 2nd floor. It was a beautifully appointed spacious room, immaculate, with a lot of windows, separate dressing area, and one of the better showers I've had in a hotel (large, again well appointed). The bed linens were excellent, the bed very comfortable. Several desks and places to sit. A refrigerator and microwave had recently been added to the room's fixtures (not listed on line). In very hot weather, the a/c worked perfectly. The entrance is semi-private, and the hotel was quiet. The view is relaxing out to lawns in the state park and the river. You can easily walk to both state park attractions and the town (the latter is a bit further). Management was hospitable and accommodating; when they couldn't check us in early (room wasn't ready), they plugged in our electric cooler in a corner in the 1st floor office. When we returned to check in after a few hours at the dinosaur museum (be sure to visit that!), our cooler had been carried to our 2nd floor room and plugged in for us! Breakfast was quite good, especially the freshly-cooked quiche, but we regretted there was no vegetarian version (so my wife couldn't eat it). There are several relaxing public areas for this relatively small hotel: a comfortable lobby, and the dining area has large attractive tables that can be used outside of breakfast hours as workspaces to spread out (which we saw somebody doing with lots of papers), or to eat your own meal (we'd brought our lunch). A couple of notes. As an historic structure, located within the state park, and meticulously maintained (read its interesting history as a spa apartment house), there is no elevator; 2nd floor rooms are walk-up. There is a soaking pool with water piped in from the hot spring (so you can get a mineral bath without having to go to the public pool in the state park). When I was there, the temperature (posted) was 102 degrees, and it was VERY relaxing (provided you don't mind the strong sulfur aroma, which reminds you that you're in a state park with the world's largest single hot spring; I actually liked it). There is also a small regular swimming pool, which I didn't try. The small size of this hotel makes it a relaxing, intimate experience. I really can't think of any negatives – I wish everyplace we stayed while traveling were like this. My highest rating.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the service, the property, the location, the breakfast, and the amenities. I am so glad you enjoyed your stay with us, and I look forward to seeing you again! Thanks again, Dan B, GM

"Rough start great finish"

5
08/08/2017

Our group arrived at the hotel late after a day on the road with mechanical troubles only to find that one of our rooms had be mistakenly given to another guest. The lady on duty immediately got control of the situation and got us another room. The hotel is beautiful surrounded by a park with great hot and cool pools. First rate staff and fantastic breakfast.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the staff, the property, and the breakfast. I apologize for any frustration or confusion, and will work with my desk staff to ensure this does not happen again. I look forward to seeing you again soon. Thanks again, Dan B, GM

"WyomingTrip; Thermopolis"

4
05/08/2017

Great location inside the Hot Springs Park with very nice rooms; heated outdoor pool & mineral hot springs hot tub... All of the newly renovated rooms have some view of the park and/or river, and a full breakfast is served every morning for guests only (no public restaurant)...

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the amenities, and the breakfast. I hope to see you again soon. Thanks again, Dan B, GM

"I love this place!"

5
02/08/2017

The rooms are so nicely furnished with log furniture. Entries are semi private. The mineral water pool is awesome, the water is piped in from nature and the underground hot springs. The mineral water makes the pain in my back go away, nothing else does.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities and the decor. I am so glad that the water helps your back! I look forward to seeing you again soon. Thanks again, Dan B, GM

"Relaxing and quaint. Experience was unique set up of rooms and the mineral pool and regular pool were awesome and relax"

5
28/07/2017

The staff was very friendly. The breakfast was plentiful and delicious. The pools were relaxing and the setting was beautiful. In walking distance to many activities. The hotel set up was unique in that the building is historical.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the service, the breakfast, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Awesome Location!"

5
27/07/2017

Funky little hotel with a cool history! Great location with a river running in front of it that allowed my son an I to try a little fishing. The hotel also backs up to the town's famed mineral springs. We stayed in Thermopolis because we couldn't find a hotel any closer to Yellowstone for our last minute road trip. However, we ended up loving the location and took a day to fish, explore the mineral springs, floating bridge, and dramatic scenery. We also got in a visit to the Dinosaur Center which is well worth it!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the location, the property, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Great Stay in Thermopolis"

5
25/07/2017

We greatly enjoyed our brief stay at the Plaza in Thermopolis. The hotel is clean, comfortable and well situated, near the hot springs. We enjoyed Thermopolis and the location of the hotel made it easy to explore. The staff was very accommodating both in service and providing information about the area.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the cleanliness, the amenities, and the service. I hope to see you again soon! Thanks again, Dan B, GM

"Enjoyable stay"

5
24/07/2017

I have stayed that the Best Western in Thermopolis several times and have always enjoyed my stays. The rooms are nicely decorated with log furniture, the bathrooms are very nice and always clean. Nice place to stay!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the decor, the cleanliness, and the amenities. I look forward to your next visit! Thanks again, Dan B, GM

"Thermopolis Best Western"

5
23/07/2017

We loved this a Best Western. After camping for many days, the hot tub from the mineral springs and the pool were a welcome relief. It is located in the state park so we were also able to do some walking near the hotel and could leave the car parked. A very nice place to stay.

"Excellent Service in Thermopolis!"

5
22/07/2017

We enjoyed our stay at the Best Western in Thermopolis! We had excellent service from the front desk management. We also could walk to the Hot Springs from the hotel. The hotel also had an outdoor pool and mineral spring spa.

"Best Western Plaza Hotel, Thermopolis, WY"

5
18/07/2017

We enjoyed our second visit to Best Western Plaza Hotel in Thermopolis, Wyoming. The decor was great. The room was clean and comfortable. The staff was welcoming. The breakfast options were great. The location was superb. The swimming pool and hot tub were very nice.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the design, the cleanliness, the staff, and the amenities. I hope to see you again soon. Thanks again! Dan B, GM

"Awesome - Just Don't Stay on First Floor"

5
18/07/2017

Awesome stay with the family except our upstairs neighbors decided to be very awake at 2a. We heard their every move. It wouldn't be bad if we didn't have night owls above us. The rest of the hotel is awesome for being located in a 99 year young building. The room was clean the bathroom was as well. The beds were comfortable. The pool and mineral spa was awesome and the kids enjoyed both. Highly recommended! I would stay here again if we are passing trough.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the cleanliness, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Best place to stay in Thermopolis"

5
16/07/2017

The Plaza is a well run, historic hotel in a terrific location. I had a large queen bed room with a beautiful view of the Big Horn River. The hotel has a mineral hot pool that is open 24 hrs. A day as well as a swimming pool. The room was a nice size with refrigerator and microwave. My only complaint was too few hangers in the closet.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, location, and the property. I hope to see you again soon! Thanks again, Dan B, GM

"Classic and Beautiful"

5
11/07/2017

A lovely, classic hotel that has been thoughtfully updated and looks great inside and out. Rooms are large and very classy and comfortable, with a decor that blends the classic style of the property with every modern convenience. Everything felt like I was at a very upscale resort. Our room felt like a small suite.The breakfast buffet was a cut above what I've come to expect at a hotel. One of the best BW's I have ever stayed at, was sorry it was just for one night.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the amenities, and the breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Love Thermopolis"

4
10/07/2017

The building was erected in 1918. Updated and very modern inside while keeping the 100 year old charm. Our room was very comfortable with all the modern amenities.We will stay here again when we visit Thermopolis next time.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the rooms, and the amenities. I look forward to seeing you again! Thanks again, Dan B, GM

"Great place to stay!"

5
08/07/2017

We love staying at the Bestwestern hotels because they all have great beds and pillows for a great night sleep after riding all day on our Harley's! They have a wonderful breakfast and the staff are very helpful. The mosquitoes were very bad this year. We could not enjoy sitting in the hot tub or swimming in the pool without getting ate up. We should have brought mosquito spray. The breakfast was excellent and the quiche was wonderful !

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the breakfast, the staff, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Incredibly attentive Staff, Clean and cozy"

5
07/07/2017

We had a great room on the second floor of the hotel. We only stayed one night but I was able to check out the hot spring in the MIDDLE of the hotel, have some breakfast, and get some recommendations from the staff. Everything here was top notch.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the service, and the rooms. I hope to see you again soon. Thanks again, Dan B, GM

"Comfortable hotel perfectly situated for the hot springs park"

4
07/07/2017

We stayed one night in Thermopolis to break up the long journey back to Denver from Jackson Lake and what an enjoyable detour this was. Our room was enormous with a huge comfortable bed. It was nice to relax by the small pool in the afternoon and the hot springs and dinosaur museum a few minutes drive away. The journey back to the interstate through the wind river canyon is spectacular.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"BW stays"

4
04/07/2017

Overall, very nice, no major problems All rooms available, did not like lack of included breakfast at BW rapid city. Also need elevator or help with baggage to 2nd floor in Thermopolis. Otherwise, BW hotels were excellent and we have booked another BW stay this weekend

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the property, and I hope to see you again soon. Thanks again, Dan B, GM

"Lovely place to stay"

5
03/07/2017

This is a lovely place to stay located in a beautiful State Park with mineral hot springs, shade trees and picnic areas plus wonderful walking paths. Close to museum and other small town specialties. Mineral water hot tub with fresh water swimming pool also close to free Wyoming State Bath House. Well worth the cost.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the property and location. I hope to see you again soon! Thanks again, Dan B, GM

"Great hotel/staff"

5
28/06/2017

Loved the hotel; from the outside it is very attractive; upon entering it is a little western and attractive as well; love the room as the decor was great and it was a comfortable room; our room was on the 2nd floor with our window facing the walkway and it was perfect. close to the hot pools and walking path; definately would stay here again

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the decor, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Thermopolis Best Western Excels"

5
27/06/2017

I travel quite a bit for business. The staff at this hotel if very friendly and helpful. The rooms are exceptionally comfortable. The pool and hot tub area are well maintained and very clean. The mineral hot tub is a great bonus.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the service, the rooms, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Thermopolis, Wyoming"

4
27/06/2017

This was a very nice hotel, a little older building but very nicely kept up. Décor in room was nice and the beds were comfortable. Besides the pool there was a mineral soaking pool. There is not an elevator (2 floors) but that was not an issue for us. The hotel is located right in the Hot Springs Park that has a free public spring you can soak in and also 2 small water slide parks with mineral spring pools/slides that charge a reasonable fee.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the rooms, the amenities, and the location. I hope to see you again soon! Thanks again, Dan B, GM

"Clean place"

5
27/06/2017

Rooms where clean and outside well kept. Need to eat early, as most places in town close by 8 pm. The State Park is beautiful and nice walking paths. Pool was clean and hot tub was too. Easy to book and check in and check out with the express check out which was nice,

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the cleanliness, amenities, and service. I hope to see you again soon! Thanks again, Dan B, GM

"Favorite place in Wyoming"

5
27/06/2017

I always love staying at the Best Western Thermopolis, Wy. This hotel has the friendliest employees and the building itself is so quaint. It has almost a bed & breakfast feel but all the amenities of a hotel. The location is beautiful and you can walk to the hot springs. The rooms are very clean and the showers are amazing! Lots of windows in the rooms are a great touch too! Don't miss the quiche at breakfast in the morning!!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the staff, and the breakfast. I look forward to seeing you again soon! Thanks again, Dan B, GM

"Good Hotel in small town with Great Museums and Hot Springs"

4
17/06/2017

Good Hotel. Great Museums (Dinosaur and Historical) plus Hot Springs and good fishing at the right time of year in the river. Very good for a small town. Good pie at the Bear Restaurant and the Safari club across the street from the Hotel is a good place for a drink or meal with a lot of wildlife trophies mounted on the walls.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, and hope to see you again soon! Thanks again, Dan B, GM

"Excellent experience!"

5
08/06/2017

Although this hotel was a bit "spendier " than we'd hoped, this is a LOVELY facility! The room was very clean, very quiet, very quaint, 24-hour access to the natural hot-spring fed spa, great complimentary breakfast (including quiche!) - well done, Laura! I got the feeling of Ritz-Carlton quality customer service.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the breakfast, the amenities, and the service. I will be sure to pass your comments on to the staff! Thanks again, Dan B, GM

"Great Service, Great Place, EXCELLENT STAFF"

5
08/06/2017

The staff at Plaza Hotel- BW Thermopolis are the best ever. They are kind, helpful, caring, and really know how to treat their customers. I will and would always stay there. It is so close to the river that you have a great place to walk and the pool and hot spring hot tub are great and relaxing.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! As always, it's such a pleasure to see you, and we look forward to your next arrival! Thanks again, Dan B, GM

"Weary business traveler"

4
08/06/2017

This is a wonderful renovated hotel. Love the history of it. It is beautifully kept and where else will you find home made quiche with your full breakfast? The rooms are not very big but very adequate and the on site mineral spring fed spa was a wonderful way to relax after driving many miles!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the facility, the amenities, and the property. I hope to see you again soon! Thanks again, Dan B, GM

"Nice folks, great breakfast, perfect location."

5
07/06/2017

This hotel is perfectly located in the state park in Thermopolis, WY. This is a perfect place to relax on your way to or from Yellowstone N.P. Do yourself a favor and plan your trip to include a stay at this property in Thermopolis. Employees were hard working and interested in hosting us as their guests... just like it should be... Breakfast was nice with a wide range of options to satisfy everyone. Natural mineral springs pumped into the hot tub helps everyone to relax and enjoy their visit! One night was great, but I'd love to take the time and just chill at this property for about five nights-make my own cruise.... Fish, walk, hot tub and relax.... I didn't even mention the very cool western, lodge-pole furniture and décor in the rooms...

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the breakfast, and the amenities. I look forward to seeing you again, and if I can be of any help in planning your getaway, please don't hesitate to call! Thanks again, Dan B, GM

"Best Hotel in the county"

5
04/06/2017

If you plan on staying anywhere between Casper and Cody, this is the place and the hotel. Enjoy the hot springs and a nice remodeled old hotel with good staff, accommodations, and their own hot springs fed hot tub. Local dining is average, so save your fancy meal plans for Cody or Casper.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I appreciate the kind comments regarding the staff, the rooms, and the amenities. I hope to see you again soon! Thanks again, Dan B, GM

"Thermopolis Stay"

5
29/05/2017

This is not a drive-by. You will be pleasantly surprised when you go inside and check into your room. All recently remodeled and spacious rooms. Very friendly staff and excellent breakfast. We would definitely stay here again on a return visit.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your review of your recent stay! I appreciate the kind comments regarding the rooms, staff, and breakfast. I hope to see you again soon! Thanks again, Dan B, GM

"Air conditioning not working. No response for customer service."

2
08/05/2017

Clean but no air conditioning. Response was not satisfactory from staff. No repair of air conditioning. Staff was not caring. Mineral spa was cold and dirty. Breakfast was ok. Very disappointed overall

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again. Thank you, Dan B, GM

"DON'T answer the phone in the middle of the night"

1
08/05/2017

we stayed at this hotel and got a scam phone call at 2:30 am from the "front desk". I almost gave out my personal information but woke up enough to realize that this was not the front desk. Much to my surprise I found out after I called the front desk that they have been having this problem at their hotel. Apparently here is a sign if you look hard enough BUT THEY MUST DO BETTER TO ALERT GUESTS OF THIS PROBLEM

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again. Thank you, Dan B, GM

"great place to stay"

5
06/05/2017

we had a very comfortable spacious room, with a modern bath that was spotless. this is cleanest motel we have stayed at in years. the king size bed was comfortable. the breakfast was excellent. the staff was friendly and helpful. we would love to go back and stay anytime.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the cleanliness, breakfast, and service and hope to see you again soon! Thanks again, Dan B, GM

"great hotel"

5
26/04/2017

We stayed here with a group for a family reunion. The place was very nice, staff helpful, and room nice and comfy. There are plenty of places to eat around town, and lots of things for kids to see and do. If you are traveling though or just coming in for a fun, this is probably the best hotel in the area.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the property, the staff, and amenities you experienced. I hope to see you and your family again soon! Thanks again, Dan B, GM

"Best hotel in Thermopolis"

5
24/04/2017

Always a great hotel. Just when I didn't think the breakfast could get any better, they added potatoes. Fresh fruit toppings, Top of the line breakfast by any standards. Fresh cookies in the afternoons ...... Great staff, everyone will help accommodate requests with cheerfulness. I love this place and go several times during the winter .

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the breakfast, the staff, and the service you experienced during your stay. I hope to see you the next time you're through! Thanks again, Dan B, GM

"Best place to stay in Thermopolis!"

5
16/04/2017

My husband and I stay here 3-4 times a year. Rooms are always clean and service is great. Hotel is close to the hot springs and the walkway along the river. There is a hot spring hot tub on site open 24 hous. Rooms have fireplaces, refrigerators and modern bath areas. Breakfast is included. Staff are very friendly and accommodating every time we visit!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the rooms, service, and location. I hope to see you and your husband soon! Thanks again, Dan B, GM

"Lovely staff"

4
15/04/2017

Stayed just one night. Great, helpful staff. Not sure if the buildings history but it's very cool. They have their own personal hot spring spa and close to State Park. Lovely grounds too. Wind River Canyon and dinosaur museum are on our agenda.

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, location, and amenities. I hope to see you again soon. Thanks again, Dan B, GM

"Far Exceeded Expectations"

5
10/04/2017

What a pleasant surprise to find this gem in Thermop!! I had never been to Thermopolis before so I was a little worried on finding a nice place to stay. Once I walked in to the lobby I was somewhat put to ease about my stay. The desk clerk was extremely helpful and the lobby and surrounding areas were clean. Once I arrived to my room, all worries were put to rest. My room and bathroom were both extremely clean. I was blown away, honestly. Will stay here again in the future!!

Daniel B, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the cleanliness and service you experienced during your stay. I hope to see you again soon! Thanks again, Dan B, GM

"Kyla"

5
06/04/2017

After some issues with another hotel in town, we decided to stay here. It seemed a little pricey, but worth it. If we rent a room in Thermopolis this the only place we will stay. They were very accommodating, it was clean, and the food was actually good!!!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the service, the food, and the cleanliness. I hope to see you again soon! Thanks again, Dan B, GM

"Fun Family Weekend"

4
27/03/2017

Nice, clean hotel exterior, entry, and room. The hotel is centrally located within Thermopolis and within walking distance to fly fishing on the river and the hot springs state park and Star Plunge water park. The mineral pool outside in the courtyard was very nice for a quick soak with the kids. We would stay there again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the amenities, location, and cleanliness you experienced. I hope to see you again soon. Thanks again, Dan B, GM

"Nightmare in Thermopolis"

1
26/03/2017

This hotel is very noisy walls are paper thin the staff is very rude and will not help with problems. Furniture looks nice but very uncomfortable. Hallways are very noisy like being in a cave every time doors are closed it wakes you up the hot tub is open all night so some guests are in and out being very noisy. There are other hotels very close that are a better quality.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I apologize for any inconvenience, and hope you will consider staying with us again. Thank you, Dan B, GM

"A new favorite "

5
22/03/2017

I travel a ton for work so I love finding a hotel that is different. Just to lay out alone it's pretty cool here. The Hot tub was great. I went there both at night and the next morning. I got it admit it's a pretty amazing smell and even though I rinsed the heck out of my swimsuit and put it in a plastic bag in the trunk of my car I could still smell it all day long. Back to the hotel, the king suite was huge and I liked the unique building. Cookies at night are always a positive. Good breakfast, with quiche as an option. I also liked how they had flour tortillas available. Plus chocolate chips to add to the waffles. Nice extras. I asked for things to do, and was told about the walk along the river and then up across the boardwalk to see the hot springs, and then across the swinging bridge. Beautiful walk at sunset.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities and breakfast. If I may, I suggest using baking soda in the wash to get ride of the sulfur smell in your swimsuit. I hope to see you again soon! Thanks again, Dan B, GM

"Awesome rooms and great fireplace."

5
27/11/2016

This hotel is in an old building that used to be apartments. We had rooms that were made up of a living room and bedroom with fireplace. The rooms were very clean, bathrooms clean. There was a refrigerator and coffee maker. There was a hot tub fed by the hot mineral springs, the outdoor pool was closed when we were there. The only knock on the room was that the beds are very firm. Awesome people working there, very friendly and easy with a conversation.

"A very nice place."

4
17/11/2016

I'd highly recommend this hotel as the place to stay while in Thermopolis. It's quiet, super clean with an out door public hot tub, that's open 24/7, fed from the hot springs. (It was AMAZING after a long drive. ) Everyone on the staff was friendly and helpful. We would happily stay here again. The only oddity about the rooms is they don't have tubs, only showers. The only other heads up I would give, that I didn't notice in any other reviews, is about the sulfur smell. If you have a serious aversion to the smell of rotten eggs, I'd suggest staying somewhere different. The hotel is built in a small U shape around the court yard which has the hot tub, since it's heated by the hot springs, there is always a heavy sulfur smell as soon as you step out of your room (not at all in the rooms though!).

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the staff, the cleanliness, and the amenities. For your future trips, please be sure to inquire about the rooms with tubs, as we do have some available. I hope to see you soon! Thanks again, Dan

"Great staff and CLEAN!"

5
12/11/2016

We had spent almost 13 hours in the truck when we finally made it to the hotel. The staff was friendly and got us checked in quickly. They also let us know about the fun amenities (mineral pool and fresh banana bread). The rooms were clean and aesthetically pleasing.We will stay there when passing through again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I appreciate the kind comments regarding the staff, the cleanliness, and the amenities. I look forward to seeing you soon! Thanks again, Dan

"Just a perfect get away spot from the usaual hotel."

5
09/11/2016

Older building with great décor of the early year in Thermopolis. Beautiful rooms with comfortable beds and nice furnishings. Staff is anxious to help and has always been polite and helpful. It has its own hot spring spa and is walking distance to the larger hot spring spas.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking time to review your recent stay with us! I appreciate the kind comments regarding the rooms, staff, and amenities. I hope to see you again soon! Thanks again, Dan

"Nice Place to stay"

4
31/10/2016

Hotel is neat and clean and very close to hot springs. Great staff but you definitely have to pay a heftier price for the room considering the location. Has great pool and hot tub. The breakfast is about average for this type of lodging. I would like to see the price of the stay come down a little bit. I have stayed in much nicer rooms for less money.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I appreciate the kind comments regarding the staff and amenities. We do lower our rates for the winter season, and hope to see you again soon! Thanks again, Dan

"We travel though Thermop often and this is always where we stay"

5
30/10/2016

ALWAYS friendly - ALWAYS clean - ALWAYS accommodating - ALWAYS a good experience. Whether we are in town for a conference here or driving through for pleasure, this hotel is our choice every single time. My husband travels through often enough they know his first name. The beds are comfortable. The hotel is not upscale, but we don't care, because the hospitality is more important to us. Little tid-bit: The hotel we stayed in last night, at a different town, had closed its lobby until 6AM. I am a very early riser and had to sit in the hallway so I would not wake my husband in our room. This morning, I entered the lobby of this hotel and it was not only open, but they already had hot water and tea bags out so I could compute and have hot tea. Little things like that matter.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property! I appreciate the kind comments regarding the service and amenities. I hope to see you again soon! Thanks again, Dan, GM

"Best night sleep ever! Good Breakfast too!"

4
28/10/2016

the hotel is nice - the beds comfy. Shower - plenty of pressure, room spacious. The hot tub was nice, really hot. the front desk person told us we would have the best night sleep after soaking in the tub and he was right. The breakfast options were great. Homemade quiche, plenty of fruits, yogurt and waffles - everyone in our picky party found something to eat. We love how close it was to the park and we just walked to site see.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the hot tub, the staff, and the breakfast. I hope to see you again soon! Thanks again, Dan

"Great Place to Stay with Great Staff"

5
28/10/2016

I would highly recommend this hotel. The staff are efficient, helpful and very friendly. The hotels is beautifully decorated and very comfortable. Breakfast is hot and a great variety of foods to eat. They even have quiche!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the staff, decor, and breakfast. I always look forward to seeing you again! Thanks again, Dan

"Friendly place"

4
26/10/2016

Stayed here for one night when we were unable to get into Yellowstone National Park due to road closures. Room was very comfortable and clean. Breakfast selection in the morning was quite good. Hot tub (heated by natural spring water) was amazing and quite a gathering point for guests in the evening. Very friendly and accommodating staff. After I left my coat at a nearby restaurant they are taking care of getting it and sending it back to me. That's extraordinary service that I really appreciate and recognize. Kudos and thanks to the staff for helping me out.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the staff, the service, and the breakfast. I hope to see you again soon! Thanks again, Dan

"great stay and soak"

5
25/10/2016

This is a great place to go for soaking. I appreciated the pure mineral water. I hope to get back again soon. The staff was very helpful in finding a dinner place. The breakfast had a bit more choices than the usual BW.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the staff, the breakfast, and the amenities. I hope to see you again soon! Thanks again, Dan

"great front desk personnel"

5
24/10/2016

we have staid in this hotel 10/19/2016 one night, we have rented two rooms, rooms are really specious and modern, everything is clean. the best part was a front desk lady, she really understood our needs and manage everything great. 5 stars for the service

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I especially appreciate the kind comments regarding the rooms, the cleanliness, and the service you experienced! I hope to see you again soon. Thanks again, Dan

"Great surprise in Thermopolis!"

5
23/10/2016

I was pleasantly surprised when we pulled up to the BWP after days of driving. Harley, the front office representative, was very helpful and spent time acquainting me with the local area and pointing out the places that I was interested in visiting. It's also in a convenient location as the Star Plunge Mineral Hot Springs was just behind the hotel and a great place to take the family.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the staff and location. I hope to see you again soon! Thanks again, Dan

"Another great stay at the BWP Plaza Hotel!"

5
22/10/2016

I love staying here when in town. The staff is always friendly and helpful. The rooms are spacious, very clean, and comfortable. The complimentary breakfast is a plus. Parking is easy and it is great to be staying in the park. Highly recommend!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I appreciate the kind comments regarding the staff, rooms, and breakfast. I hope to see you again soon! Thanks again, Dan

"Thermal Springs Treat"

5
09/10/2016

What a pleasure to stay at this hotel at the end of a long day of driving across Wyoming from South Dakota. It is like a European boutique hotel rather than a typical chain. Room was large, comfortable, and very nicely decorated. The hot tub spa was wonderful, being fed from the thermal springs. Much nicer than using the public areas. Inviting lobby with a fireplace, yummy breakfast selection even quiche. We would stay again if driving through this quaint little town.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the decor, the amenities, and the rooms. I hope to see you again soon! Thanks again, Dan

"Historical hotel"

5
07/10/2016

Probably one of the nicest Best Western's I have stayed. We stayed in a King suite the first night. Very large room. Comfortable bed. Nice towels. Very updated bathroom with large shower. Two tv's, microwave and refrigerator. It was downstairs. Very good free breakfast, on real plates. 2nd night we had a queen room with a soaking tub. Very nice, but upstairs, no refrigerator or microwave. Still a very nice room. Employees were all very friendly.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, the breakfast, and the service you received. I hope to see you again soon! Thanks again, Dan

"Great location and very clean"

4
01/10/2016

After a long drive we received a lovely welcome from the receptionist. He was very friendly and helped with all our questions. The room was small but clean, well equipped and we had a great nights sleep. We were able to wander to the thermal spa in the morning which was great.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the service, the amenities, and the cleanliness you experienced. I hope to see you again soon! Thanks again, Dan

"Hotel does not stand behind their confirmations, were to stay in October, did not stay."

1
27/09/2016

On September 3 we made a phone reservation with a front desk person. We asked for 2 rooms with 2 guests. He quoted us an $89.00 rate. When I was printing the confirmations getting ready for our trip, I noticed they had only wrote down 1 guest. I called the hotel to be sure they had us down for 2 guests. They advised that the new rate would now be $132.12. Really, a difference of over $42.00 for an extra guest? Even the national customer care call center states there is no difference between 1 and 2 guests. On their website reservation there is not a difference. They would not honor our $89.00 rate even though it was the front desk person that made the mistake. Thank goodness all Best Westerns are not like this, the Burnsville, MN location has always been very accommodating every time we have stayed with them. We have cancelled our reservation and will be staying elsewhere. Very disappointing, incredibly bad customer service. We were using a military discount too, way to treat your veterans!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your experience. I do apologize for the frustration. I hope you will consider staying with us in the future. Thank you, Dan

"Two Great Nights!"

5
27/09/2016

I just spent 2 nights at this hotel and thoroughly enjoyed it. Dana at the front desk was wonderful as was the room I stayed in. It had a king bed with a large bathroom. It also had a separate living room with a fridge and microwave. The place was very quiet and I slept like a baby! Also, they have a hot mineral bath with water coming out directly from the hot springs. The temperature of the water was between 101 and 103 degrees the entire time I was there. It was very relaxing and I really enjoyed a soak at the end of each day.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am so glad you had such an enjoyable experience, and hope to see you again soon! Thanks again, Dan

"Excellent location for this historic hotel"

5
21/09/2016

This is a great hotel right in the state park next to walking, exploring and hot tubing. A fair price, good internet, free parking, and a fantastic breakfast. This place is quiet and has wonderful service. Love it.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the amenities, facility, and service you received. I hope to see you again soon! Thanks again, Dan

"Loved this hotel and mineral spring fed hot tub!"

5
19/09/2016

Our room was clean and beds were comfortable. Loved that there was a separate room with a fireplace as I always wake up earlier than the hubby and usually freeze while waiting for him to wake up. The staff were helpful and recommended and excellent restaurant. The best part about it was the mineral spring fed hot tub!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am glad you were able to get some use out of the fireplace! They definitely make for a warm, cozy morning. I hope to see you again soon! Thanks again, Dan

"excellent for visiting Thermopolis"

5
18/09/2016

perfectly placed for a visit to Thermopolis - we were passing through for 1 night and this hotel was great - right in the park itself. Good for exploring trails to the river and hot springs as well as visiting the pools and historic town centre. Comfortable room, friendly staff, nothing to fault.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the area, the room, and the staff. I hope to see you again soon! Thanks again, Dan

"Very clean and Inviting"

5
14/09/2016

This hotel is very comfortable and clean.Rooms are decorated nicely with log furniture and pleasant decor. Always look forward to our stay here. Breakfast is great and you can soak in the onsite mineral pool, without going to the ones off site. Beds are comfy and linens are always clean. Great place. Parking is a little tricky if you get in later at night because the lot is rather small. Usually see deer on the lawn by the river.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the rooms, the breakfast, and the amenities. I hope to see you again soon! Thanks again, Dan

"YOU WILL NOT GO WRONG STAYING HERE..."

4
13/09/2016

We stay here at least 4/5 times a year when we pass thru Thermop. Always try to get a suite, but avoid room 109 because the floor above squeaks incessantly. The outside mineral "hot pool" was noticeably cool, so the staff came out to adjust it upwards. We also pointed out that it looked like it could use a good cleaning, and the next morning as we were leaving, the pool was drained and they were doing just that. Breakfast is the best inclusive breakfast I experience in my travels. The staff there makes HOMEMADE quiche for the guests. The rest is standard fare, but the people are genuinely friendly. Write me if you have any questions.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property. I greatly appreciate the comments regarding the staff and the breakfast. I do hope to see you again soon. Thanks again, Dan

"Would be a perfect 10 except for the squeaky floor board over room 209"

4
13/09/2016

This place I rate a perfect ten every time except this time. We stayed in this room before and I don't remember the startling floor sound which woke me up at 5:45 and then again around 6:30! I thought the floor was going to come crashing in to our bedroom! Mind You I was dead asleep at this time and we had a wonderful suite to watch the football game on a Monday night. BTW the cushions need to be replaced on the couch Management should sit in them to see hat I mean. Good to sit and tie your shoes but not to sit for more than that time. I'm only 5 7 and my husband I 6 foot tall but the backs are not tall enough and the width of the cushions do not cover where your legs rest on the couch supports! Bathrooms are well appointed and the curtains allow you I to sleep longer and feel like it's still dark out so we could get a great nights sleep. THE Breakfasts are amazing and they have ALSO added Quiche. HOMEMADE!!!!! WOW! Delicious! Definitely will stop back to stay again. Some people think it is too expensive but with the closeness to the free baths, healthy breakfasts 2 different newspapers , fresh homemade cookies and drinks in the evening it makes it all worth it!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I do apologize for the noise issues you experienced. We are looking at ways to minimize the impact the historic factor of the hotel has on our guests. I hope you will consider us again on your next trip. Thanks again, Dan

"A Quaint Hotel"

5
12/09/2016

Our room was recently renovated and was a nice large corner room on the second floor with several windows overlooking the park and pool. The bed was very comfortable, the cable TV worked and the bathroom was very updated with large towels and a rain shower. The breakfast was very good and staff were very courteous and pleasant. Best of all, the price was very reasonable. If you can't walk stairs, there is no elevator.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the rooms, the amenities, and the breakfast. I will make sure to pass them along to the staff. I hope to see you again soon! Thanks again, Dan

"Best hotel in thermop!"

5
08/09/2016

I lived in thermop for about 7 months or so last year, but when i went back it was the first time i needed a hotel room. Great to be in the park- you can float the river and then come out right by the hotel! The breakfast was one of the best ones i have seen- hot quiches, and all the usual breakfast necessities. The mineral springs fed hot tub is open 24/7, definitely a plus! The lady at the front was so helpful! A little pricey, but i think it is worth it!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I greatly appreciate the kind comments regarding the location, the amenities, and the breakfast! I hope we will see you again soon. Thanks again, Dan

"Best place to stay in Thermop"

5
06/09/2016

This is the fourth time I've stayed at the BW Plaza Hotel and each stay has been pleasant. Needless to say, I do love the rooms. They are nicely appointed with log style furniture, beautiful bed linens, clean, well taken care of and spacious. Daniel, the manager runs a top notch BW establishment and makes sure ones stay is comfortable. This is an older historic hotel. There is no elevator to the second floor, so if you have issues with climbing a flight of stairs, ask for a first floor room. I like being on the second floor and don't have an issue with this, so I always book a king corner room when I stay. The beds are comfy and the linens are attractive and nicely laundered. The furniture is rustic style and in good repair, clean, and quite attractive. Beautiful framed prints decorate the walls. The curtains are ecofriendly and in summer help block heat, in winter help block cold. The carpets are cleaned regularly and you can walk barefoot without worry. The tv has lots of stations and is up to date as well as internet and wifi service (it worked well for me since this was a business trip. I sleep with windows open instead of using the ac and it was cool at night so this worked well for me. The shower is large and really pretty neat. HUGE shower head. Nice bath towels, large and fluffy. I love the banity in this place. It has unique sink bowls and rustic spigots that look like old water pumps. COOKIES in the afternoon and night...all I would need is some milk. The staff from the desk staff like Dan, Harley, and the rest of the crew are great as well as the grounds crew and the cleaning crew. They all make you feel welcome and like a valued guest. Breakfast is great. You don't need to go out and find anywhere else to enjoy breakfast. The scrambled eggs with onions and peppers is tasty, you can make yourself a waffle which I didn't but the people who did were enjoying them, apple and orange juice, a nice selection of different kinds of yogurt as well as fresh strawberries, granola, cereals for the kid in you, coffee, tea, fresh fruit, muffins, bagels, breads. The lobby is comfortable, a great place to sit and relax, look at artwork, read the paper. The couches are western style and comfy. The pool and hot springs spa are clean, well maintained and filled with water from the hot springs. The spa (like a hot tub) is clean, has a lift for those whose abilities are limited and is usually about 104 degrees though it can heat up a little more. Do you want to visit Thermop and want a great place to stay> Look no further. Service, cleanliness, great property, great rooms. Good for the biz traveler or families or just anybody for that matter.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your review of your recent stay! On behalf of the entire staff, we are so thankful you had such a wonderful experience. We all look forward to your next visit, and hope it's soon! Thanks again, Dan

"Wonderful Location"

4
05/09/2016

This hotel has a wonderful location, actually IN the state park! We had a room on the first floor right near the pool which was a bit noisy until the pool closed at 10pm but turned on the fan in the bathroom and that drowned it out. The room did smell a bit like sulfur in the morning but I think the whole area does. :) My kids loved the pool and the chocolate chip cookes in the lobby. The breakfast was wonderful!! There are two large playgrounds within walking distance of this hotel as well as the hot springs. A very relaxing area. We stayed in 7 hotels during our cross country trip and my kids proclaimed this one 'the best!'

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I do appreciate the kind comments regarding the property, amenities, and breakfast. Make sure to tell your children thank you from us! Thanks again, Dan

"You won't regret it!"

5
05/09/2016

While it's a little pricey for me, this is a great hotel! It was around $189. We stayed one night with our kids. The room was amazing! It had an amazing bathroom with beautiful fixtures and a squeaky clean walk in shower. I also enjoyed the bath and body works toiletry items that were provided. The room was well furnished with a comfortable bed and the separate room had a pull out sofa which my kids slept on. There was a large flat screen tv in each room. We didn't use the pool but it looked very nice. Delicious hot breakfast the next morning! Stay here! You won't regret it!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I am so glad you had such an enjoyable experience, and hope to see you again soon! Thanks again, Dan

"Not what I was hoping for and certainly not value for money"

2
03/09/2016

This was a place I was looking forward to staying at, as on a pretty fast trip around Montana and Wyoming it was the only place with a pool. We had just one night and were intending chilling for the afternoon and having a little swim after a hot dusty trip to get there. We arrived at lunchtime but were told pretty rudely that we were too early to check in so we sat on the grass outside for an hour or so and were finally allowed into our room at 3. Checking in was a bizzare experience itself as it took for ever and required documention with our address on which we have never had to do before as usually passport suffices. The desk clerk used my driving licence and as I was born in Nigeria but am a Londoner I had the craziest address on the original invoice which had Nigeria, my address in London and then completely curiously Poland at the end. Surely, everyone who is not a remote tribesman knows where London is!!! By the time we had done all of this and got to our room and sorted ourselves out it was nearly 4 by the time we got to the very small pool - it looked bigger in the photos. We then had a nice 20 minutes in the sun and I was just ready for a cooling dip when someone came and tested the pool and then closed it. 40 minutes later it was still closed and I had had enough so left. The next morning I thought I would have an early morning dip but yes it was closed again! I mentioned this as I was leaving to a different desk clerk and he was pretty indifferent. One other annoying thing was a tapping sound all night from the bathroom pipes but again it was a bit of a shrug. In the room you are asked to let them know if things weren't right and so I dutifully did but then they didn't really care so not sure why I bothered. The room was clean the grounds were nice and the breakfast was pretty reasonable for one of these more convenience style places but this was very expensive for what it was and when I compare it with the fantastic value I had in the B&Bs we stayed in with their wonderful service and food then there is no comparison

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I do apologize you had a negative experience. We are bound by law to close the pool if the chemical levels are unsafe, which is why we check it regularly. I do hope you will consider staying with us again. Thank you, Dan

"I'd stay again!"

5
31/08/2016

Loved the location of the hotel! Beautiful park setting and walking distance to the mineral hot springs. The hotel has been refurbished and is very nice. They may want to consider adding insulation if they can as we had a first floor room and could hear our neighbors talking and walking above us, every step! I would request a 2nd floor room next time because of this.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! We are always looking for ways to reduce the noise bleed between rooms. I hope to have a solution to this problem for your next stay. I hope to see you again soon! Thanks again, Dan

"Best hotel of our entire trip"

5
31/08/2016

While travelling through Wyoming and South Dakota, this Best Western was the best stay we had. Great staff, great little extra's like homemade quiche and warm chocolate chip cookies. The hot spring spa was a nice surprise and saved us having to spend money on the commercial hot spring spa experience. You could see the pride everyone had in making everyone comfortable.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for reviewing your recent stay with us! I appreciate the kind comments regarding the breakfast, staff, and amenities! I hope to see you again soon. Thanks again, Dan

"Noise"

4
27/08/2016

I have stayed at this hotel on several occasions and have always had a great experience until last week. Our room was located next to the mechanical room for the pool. When the pool closed at 10 pm the MANAGER of the hotel had the pool equipment running, buzzers going off and on and he slammed the door every time he entered and exited. Finally after about 45 minutes of constant noise and door slamming I went into the hallway and asked him if he knew people were trying to sleep! He said he was almost finished. And when he was finished he slammed the door extra hard!! Very rude, unprofessional and disrespectful of his guests.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property. I do apologize for the noise issues you experienced, and hope you will consider staying with us again. Thanks again, Dan

"Great Homey Place"

5
25/08/2016

Love this place. It is a very old building that was renovated. Showers are fabulousness we really enjoyed the hot springs hot tub. Cute rooms! Free breakfast and the hotel is surrounded by a beautiful park. It is difficult to see the sign for Best Western.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property! I do appreciate the kind comments regarding the amenities and breakfast. I hope to see you again soon! Thanks again, Dan

"overnight to visit dinosaur museum"

5
25/08/2016

got to the town late after dark. Took me awhile to find the hotel. But once there, everything was great. Checkin fast, but no elevators. Pool closed at 10pm, I wanted to go and sit in the hot tub, but attendant said pool is closed. Breakfest was very good

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay! I do apologize you were unable to experience the hot tub. I will make sure that our desk staff knows that the hot tub is available 24 hours a day. I hope to see you again soon! Thanks again, Dan

"Great hotel, stay here"

5
24/08/2016

This hotel is clean and staff is friendly and helpful. GREAT location for hot springs. They have a spa hot springs at the hotel. Breakfast is good and cookies in evening-homemade and delish! No stairs so beware of bringing too much stuff but everything was real cute including light fixtures.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking time to review your recent stay! Thank you for your kind comments regarding our amenities and breakfast! I hope to see you again soon. Thanks again, Dan

"Love This Place"

5
22/08/2016

We've stayed here numerous times while traveling on our Harley through Wyoming. Always a clean, comfortable property. Contrary to another reviewer, our WIFI was excellent. Breakfast and Staff are excellent. We had one disappointment this trip. When we arrived the pool was closed but we were told it should be open in an hour. Five hours later...still closed due to chlorine issue. After riding 500+ miles on a motorcycle, it's a pleasure to take a dip in the pool and soak in the hot springs hot tub. But we went without this trip. We'll hope for the best next trip.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I do apologize for the frustration regarding the pool. I hope you will consider staying with us again soon. Our hot tub is open 24 hours a day, and available for all of our guest's use year round. Thanks again, Dan

"Great place to stay"

5
18/08/2016

We spent two nights at this hotel. It is located in the state park but within walking distance of all three hot springs. The rooms were very nice and have been updated in the last few years. They have very up to date bathroom and light fixtures. I especially liked the lamps. They were very unique. The lady working in the breakfast area was exceptionally friendly. She made three or four hot egg bakes every morning. The rooms were very clean. It also had a pool and a hot mineral spa (hot tub). Across the street was a nice restaurant and another hotel that offered massages with a hot soak in a mineral tub. It is a place I would spend time at again. Well worth our trip.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I especially appreciate the kind comments regarding the breakfast, the rooms, and the staff. I look forward to seeing you again soon! Thanks again, Dan

"Harley group"

5
18/08/2016

Hotel is awesome, clean and rooms gorgeous. Love the hot springs pool. Cont. breakfast was the best I've had!!! And who doesn't love warm chocolate chip cookies served thru out day!!!! Have stayed several times at this location and will definitely stay again during out travel to Thermopolis!!!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am so glad you had such a wonderful time, and look forward to seeing you again! Thanks again, Dan

"Very nice property"

4
15/08/2016

Overall we really enjoyed our stay. The staff is very good and responsive. The breakfast is very good and the staff there is excellent. Biggest complaint is the wifi system is terrible - I finally set up a hot spot with my iPhone and paid the data charges.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I am grateful for the kind comments regarding the staff and the breakfast. I am sorry you experienced the issues with the Wi-FI, and we will take the necessary steps to prevent this from happening again. I hope to see you again soon! Thanks again, Dan

"Great Place to Stay"

5
11/08/2016

Love this place, have stayed here several times. Great service, clean rooms. Really like the breakfast they offer. The hotel is located in the park...just step out the door and walk along the river or to the park.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I especially appreciate the kind comments regarding the breakfast, cleanliness, and service. I will make sure to pass along your words to the staff. I hope to see you again soon! Thanks again, Dan

"Friendly and great"

5
11/08/2016

This is so nice of a hotel, best ever! Friendly, clean and breakfast is great! décor is Wyoming and parking is good and safe, in a small community and worlds largest hot springs. Updated bathrooms and sanitized remotes.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am so pleased you enjoyed your stay! Our staff really pride themselves on providing excellent customer service, and it is always appreciated when it gets noticed! I hope to see you again soon! Thanks again, Dan

"Really nice hotel - unexpected!"

5
06/08/2016

We were quite surprised with how nice this hotel was on the inside! Really top notch for a small town! We loved the big bed with 6 pillows! Within walking distance to the public hot springs. They also have their own hot springs fed hot tub - the best! Our only complaint was that you have to get the pool towels at the front desk and there was no one there when we wanted our towels. We waited quite a while and then finally gave up. Really great breakfast, better than most.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am glad you enjoyed your stay, and will make sure to discuss the availability of desk staff with the people involved. Thank you for the kind comments regarding the breakfast and amenities, and I hope we will see you again soon! Thanks again, Dan

"Superb Retreat"

5
05/08/2016

After a week's journey into Wyoming backcountry, the Best Western Plus Plaza Hotel in Thermopolis was a great spot to rest and recover. The accommodations were clean and comfortable. The real attraction was the mineral spring, just the thing after a week of backpacking. The staff was very helpful, available to answer questions about the hotel and the local area. The complimentary breakfast was more than adequate to start the day. Don't miss the boardwalk and suspension bridge in the adjoining State Park. We look forward to a return visit.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the cleanliness and accommodations. We are very fortunate to have such a wonderful resource to utilize. I hope to see you again soon! Thanks again, Dan

"highly recommend "

5
02/08/2016

we are traveling cross country again and staying in a variety of hotels from three to five star, depending on availability. This one thus far is at the top of the list. pretty, historic building, very well maintained. knowledgeable, extremely friendly staff, very comfortable rooms, (awesome bed and great AC!) beautiful views of the park the hot tub is filled with the Mineral Springs. Very nice relaxing pool area, and a great homemade breakfast. Could not possibly ask for more for the price. if we come back to Thermopolis, definitely staying here!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the facility and the staff. I will make sure to pass along your comments to the staff. I hope you enjoy the rest of your trip, and come back and see us some time! Thanks again, Dan

"Great Place to Stay"

5
02/08/2016

The Plaza Hotel in Thermopolis is a small, well-maintained, friendly hotel - rooms are western themed - hotel is quiet and located in a state park right next to a river. Beautiful location and a great breakfast is included during your stay. This is the only hotel I stay in when I come to Thermopolis!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the facilities, and thank you for your continued patronage! I look forward to your next arrival, and hope it's soon. Thanks again, Dan

"wonderful stay"

5
01/08/2016

chose this hotel based on tripadvisor reviews overnight on cross country motorcycle trip hotel and rooms beautiful reese at front desk couldn't have been more accommodating enjoyed adjacent town park and natural hot mineral spring

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am so happy you enjoyed us as much as our previous guests. I will make sure that Reese sees your comments. I hope to see you again soon! Thanks again, Dan

"Outstanding Hotel in a Park-like Setting"

5
01/08/2016

We chose this hotel because we needed a stopping point on our way to Yellowstone. What a beautiful, pleasant surprise. The hotel itself is a converted apartment building in the city park that features a hot spring. The units are roomy and the entrances are somewhat more private. Four or five unit entrances are clustered in suites around the building. The architecture is charming, and the pool and hot tub are mineral spring-fed. The whole experience was relaxing and totally enjoyable. The staff was helpful, friendly and efficient. The breakfast which was included was filled with variety and of excellent quality. This place was easily one of our favorites on our 16 day road trip.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am thrilled you had an enjoyable experience, and hope to see you again soon! Thanks again, Dan

"Amazing Suite! no elevator, great hot tub"

4
01/08/2016

Loved my suite in this hotel! Lots of room and nicely decorated. Slight odor when entering. Hot tub is fed from the hot springs and is open 24/7! Loved that! Pool is regular pool water and has limited hours. Kids were sad about this, never got to use the pool. There is NO elevator in this building as it is a historic building. We were on the 2nd floor with lots of luggage. The cute tiny lady at the desk offered to take it up for us, no way my husband would allow that. The suitcases were heavy! Walking distance to hot springs and super close to Wyoming Dinosaur center! We were there for the active dinosaur dig! Which was amazing! The town shuts down VERY early! Keep this in mind if you are night people like us. Breakfast was good. Liked the egg frittata. They had cheerios, which made my daughter happy. Over at 9:30 though when most hotels go to 10AM.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I do appreciate the kind comments regarding the staff, the rooms, and the breakfast. I hope to see you again soon! Thanks again, Dan

"Private mineral springs"

5
27/07/2016

Wonderful 1930s brick building on the corner of the state park. Great setting to walk the park and go to the large hot springs pools The hotel has a small natural mineral hot spring (105 degrees) and a nice size regular pool that's only 5 feet deep so fine for family's. Rooms are very clean and spacious. With a nice breakfast. The staff is wonderful , friendly and super helpful. Setting is special and in demand so make sure to book ahead if your traveling in the summer season.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am pleased you enjoyed your stay, and hope to see you again soon! Thanks again, Dan

"Historic building"

4
26/07/2016

This hotel is located in a historic building, built for people visiting the hot springs in the early 1900's. Best Western runs the renovated property, which has both a fresh water pool and a mineral hot spring pool. It was a pleasant place to spend a night before our dinosaur dig at the Wyoming Dinosaur Center, though being in an older building, it was noisy- you could hear people in the stairwells and above you. Clean, with a spacious bathroom and decent included hot breakfast.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the comments regarding the facility and cleanliness. We are looking at ways to minimize the impact that the noise issues have on our guests. I hope you will consider staying with us again! Thanks again, Dan

"Why I use the Thermopolis Bestwestern"

5
26/07/2016

The staff of any hotel / motel is the heart of the facility. All of the times that I have stayed at the Thermopolis Best Western has been great. The staff are outstanding in the services that they provide. There is nothing like feeling you are part of their family while away from ours. Thank you all for a job well done! See you next trip.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I greatly appreciate the kind comments regarding the staff at our facility. We all take pride in what we do, and are always appreciative when people notice our efforts. I look forward to seeing you again soon! Thanks again, Dan

"Vacation"

5
23/07/2016

We were in town to bring our daughter to see dinosaurs. Even though we had a portable air conditioner unit in the room for our stay because the air conditioner was broken, the room was in good shape. I did find a few coffee beans on the floor next to the desk, this was the only problem I could see with the room or hotel not being clean. The service a personnel were very informative and helpful. The hot springs hot tub was fun. I would definitely stay here again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your recent stay! I do appreciate the kind comments regarding the room and the service you experienced. I am sorry you found an issue with cleanliness, and will have a conversation with the Executive Housekeeper to ensure that this doesn't happen again. I hope to see you again soon! Thanks again, Dan

"The cleanest place that I have ever stayed."

5
23/07/2016

Great people,the room was great and very quaint! The location is awesome, right i the middle of the park. Everything is within walking distance. The hot spring fed hot pool was very relaxing and it is very quiet! Go there!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! Thank you for your kind comments regarding the staff, and the facilities. We are very fortunate in where we get to work every day. I hope to see you again soon. Thanks again, Dan

"Great, No-Nonsense Place to Stay"

4
13/07/2016

Stayed three days in Thermopolis for the Dinosaur Center. Hotel is near everything--the Dinosaur Center, the Hot Springs, and downtown, all walking distance. Solid breakfast in the morning; fresh cookies in the lobby; and a hot tub that is filled with water from the natural hot springs, next to their clean, cool pool! Room clean, service pleasant and helpful (we arrived early, an hour before check in, and they looked for and found an available room). Very happy with this hotel.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your recent stay! I am so glad to hear you had such an enjoyable experience, and we hope to see you again soon! Thanks again, Dan

"Best place to stay in Thermopolis"

5
11/07/2016

Clean, comfortable, and spacious room with nice amenities. Would have preferred a king sized bed instead of a queen, and an in-room refridgerator would have been a nice convenience, but the room size would only allow so much. Out of the 4 hotels we stayed in on our 9 day trip, this was easily the best. Be sure to get up in time for the hot breakfast (9:00 weekdays, 9:30 weekends) and bring a swimsuit for the hot spring-fed hot tub that's open 24/7. My wife is originally from Thermopolis and insisted that we stay at this particular hotel; I can see why.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the facility, amenities, and cleanliness. We are looking at ways to include mini-refrigerators and microwaves in all of our rooms, so hopefully the next time we see you, that project will be completed. Thanks again, Dan

"Best Hotel, Best Vacation Town"

5
11/07/2016

Pristine small town with lovely state park and hot springs—this hotel is next to the park and is a beautiful, historic facility. The pool and hot tub at the hotel was great but the park facilities were even better. Wish we had more days here. Don't miss the Dairyland Drive-in just down the road.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! We are very fortunate in our location, and that just makes it easier for us to come to work every day, to be sure. I hope to see you again soon! Thanks again, Dan

"Wow!"

5
06/07/2016

Very impressed with this hotel, right inside Hot Springs State Park. The room is absolutely gorgeous very clean and quaint inside. They even have the remote in a special bag that says Fresh Remote how cool is that. Before we checked in because it was too early we went to the hot springs which is free, but you can only stay in for 20 mins. This is our first time here just love it would definitely come again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I appreciate the comments regarding the cleanliness of the property. Our housekeeping department works very hard to make every guest comfortable every time, and I will make sure they hear your words. I hope to see you again soon! Thanks again, Dan

"Lovely overnight stay- Great pool"

5
06/07/2016

We stayed here for one night on our way back from Yellowstone and Cody to Denver. This hotel has beautifully appointed rooms. Ours had 5 Windows and a double aspect. It was nice and quiet. Breakfast was included and was plentiful. The outside pool is great and well kept with loungers and plentiful towels. We would recommend this hotel .

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the facilities. We are fortunate in the building we get to be in. I hope to see you again soon! Thanks again, Dan

"Great Place with Great Staff"

5
05/07/2016

We absolutely loved our stay here! We checked in after spending almost 10 hours on the road, and Dana at the front desk was amazing! She took time to explain the hotel policies, amenities and their express check out. Since we had not eaten much since breakfast, we asked if there was anywhere we could go to grab a bite to eat. Dana suggested we try Stones Throw up the hill in Thermopolis. She said it was casual (jeans and tees),moderately priced and within a few minutes drive. Stones Throw did not disappoint, this was the best meal we had during our trip. Dana also checked in with us when we returned to the hotel to see what we thought about her recommendation, which was very thoughtful. The room was a smaller room but perfect for our one night stay. Nicely decorated with a very comfortable bed and pillows. The room was clean and well maintained. The bathroom was lovely with Bath and Body Works shampoo, conditioner, lotion, and soaps. Only one con and that was the air conditioner. It sounded like there was a loud dripping noise when it kicked off but didn't last more than a few minutes and would not deter us from staying there again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I am so glad to hear you had such an enjoyable experience. I am sorry you had a negative experience with your air conditioning unit. I will definitely make sure to have the maintenance department take a look at that. I hope to see you again soon! Thanks again, Dan

"An absolute gem of a hotel. "

5
03/07/2016

A long time since I have stayed in one of their hotels so this one was a great choice. It is a "plus" hotel in their range and I see why. The room is a good size with the shower cabinet and WC separate from the wash hand basins. The furniture is all made from natural wood. The beds too are made this way and the overall impression is very Scandinavian. Not all rooms have refrigerators. The breakfast is included in the room rate which means I normally go out. The reviews were so good we decided to try it - absolutely first class. The home made quiche were to die for. Excellent fresh orange juice and everything was freshly prepared. Sitting within walking distance of the hot springs, and feeding the hotel pool, this a great hotel and fantastic location.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I am so glad you had an enjoyable experience! I thank you for the kind comments regarding the breakfast, decor, and amenities. I hope we will see you again soon. Thanks again, Dan

"Anniversary 2 nites"

5
02/07/2016

Excellent experience and exceeded expectations. The room was very clean and spacious. Updated furniture with a living/kitchenette area was especially nice. Pool and hot tub were enhanced with landscaping and flowers. Full breakfast selections every morning were served....even quiche! Staff was exception.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property! I am so glad you enjoyed yourself, and thank you for the kind comments regarding the breakfast and amenities. I hope we will see you again soon! Thanks again, Dan

"Great place!"

5
01/07/2016

Very clean, very friendly and helpful, breakfast included, pool and hot tub. The hot tub is fed from the same thermal springs as the paid establishments in the area. Nice to have a more quiet option right outside your door.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I am so glad you enjoyed your stay, and especially appreciate the comments regarding the cleanliness and service you received. I hope to see you again soon! Thanks again, Dan

"Good stay"

4
29/06/2016

We were upgraded to a suite without asking so got off to a good start.The room was spacious & comfortable but rather dark. Air con worked well & was quiet, another plus point. Breakfast was the normal fayre & plentiful. Breakfast room a bit cramped. No guest laundry but one in town so not a major problem ( we were on a 3 week road trip so laundry was necessary! I would recommend this hotel - we enjoyed our stay very much.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I am glad you had an enjoyable stay! I hope to see you again soon. Thanks again, Dan

"Great Hotel!"

5
27/06/2016

Great Hotel with friendly staff. Great location. Staff was very friendly and helpful. Breakfast was outstanding. Nice to see everyone taking pride in their work. I would highly recommend staying here. If I ever get back to Thermopolis I'll be sure to stay here again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the staff and the breakfast. We do take pride in our work, and are grateful that it shows! Thanks again, Dan

"Spotlessly Clean"

5
27/06/2016

This hotel was the cleanest hotel I have ever stayed in. One afternoon I even noticed housekeeping dusting the outside railings--no kidding. Refreshing establishment and nostalgic. Breakfast was served on real dishes with real silverware. The breakfast cook makes a delicious fresh quiche, which was served on real dishes with real silverware. What a treat it was not to have paper plates and plastic utensils. Location in the park was lovely.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I greatly appreciate the kind comments regarding the cleanliness and the breakfast. We are very fortunate to have the staff we do, and the location as well. I hope to see you again soon! Thanks again, Dan

"A Step Back In Time...."

5
26/06/2016

This historical location was charming with our own mineral springs to enjoy. The rooms were unique and beautiful, comfortable and cozy. A two story facility with no elevator, the stairway was handy and the room were sectioned off in "wings", with the porch facing the pool area. Lots of seating and rockers! We enjoyed the company of friends late into the evening, again with the solitude of the wing of the hotel, we practically had our own private space. The breakfast was fabulous. Everything you could ask for including quiche, and later, afternoon/evening homemade cookies ! The folks at the desk were helpful and the grounds beautiful at the foot of the State Park. LOVED IT!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments, and hope to see you again soon! Thanks again, Dan

"Favorite Best Western!"

5
24/06/2016

We've stayed in a lot of Best Westerns and this one is now my favorite! It is a small property, which in my mind adds to its charm. The hotel itself was quaint and beautiful, we loved the relaxed atmosphere in the rooms and around hotel, the breakfast was super good and of course, the hot springs tub was spectacular. We loved everything and hope to be back!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I appreciate the kind comments regarding the facility, the hot tub, and the breakfast. I will make sure your comments are shared with the staff. I hope to see you again soon! Thanks again, Dan

"Nice, historic hotel"

4
22/06/2016

Small property right in hot springs park. Stayed in a king suite--two separate rooms with TV's in both. Kids enjoyed having own TV. Pool and hot tub had mineral water with distinct sulfur smell. Continental breakfast was good. Walked from hotel through the hot springs park. Walking distance to Star Plunge and also to free bath houses.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I am glad you and your family enjoyed the separate rooms in the suite, and I hope we will see you again soon! Thanks again, Dan

"You must stay here! "

5
21/06/2016

Upon our road trip to Yellowstone, we opted to stay here for one night. We have an avid dinosaur lover in the family, so we had to visit the dinosaur museum here (you must check it out!). The hotel is supreme! We stayed in the suite and "sweet" it was! Lots of space, deep tub, comfy beds, friendly staff, excellent views of the hot springs park, great pool and spring hot tub...what more could you ask for! Very pleased customers! We'd stay again if in that area!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the property and the room. I hope we will see you again soon! Thanks again, Dan

"Awesome Best Western"

5
20/06/2016

By far the best Hotel I have ever stayed at. We go to Thermopolis every Fathers Day and this is the first time we stayed at the Best Western, but will stay again for sure. The rooms were amazing, the pool was awesome. The breakfast was by far the best I have ever been offered at any motel. Staff was great as well. Cant wait for next year to stay again.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I greatly appreciate the kind comments regarding the facilities, the breakfast, and the staff. I will make sure that the staff is aware of their impact they had on you and your family. I look forward to seeing you again next year! Thanks again, Dan

"Great Spot Awesome Breakfast!"

5
18/06/2016

Stayed for one night on our road trip through Wyoming to Colorado to drive through Rocky Mt. National Park. Cool location, room on the 2nd floor overlooking the park was nice. The hot spring was fantastic. Would definitely stay again. To top it off breakfast was fantastic. She just kept in making food for us it was great. We will be back.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the breakfast and rooms. We are in a very special location with the access to the hot springs, and we love that you loved it! I hope to see you again soon! Thanks again, Dan

"Outstanding"

5
15/06/2016

We travel from Laramie, WY to Bozeman, MT 2 or 3 times a year. For 3 years, we have stayed at this location by choice. The facilities our outstanding. We really enjoy the hot spa which is immaculately clean. Only 1 problem we have, the cost is quite high. This can be a deterrent to many!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the facilities and the hot tub. We do have lower rates in the winter season, as well. I hope to see you again soon! Thanks again, Dan

"very relaxing"

5
10/06/2016

We stayed 2 nites june5&6th The hotel was very cozy and fun . We met people and everyone was nice. The breakfast was great. I loved this place. We wanted to relax and we did. Thanks staff from front desk to housekeeping. Keep it up. I hope to return one day. By the way we met the owner you could tell he cares.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I definitely appreciate the kind comments regarding the staff and our breakfast. I will certainly make sure to pass along the words of encouragement to the right departments. I hope to see you again soon! Thanks again, Dan

"Exceeded Expectations!"

5
07/06/2016

This place is special! Unlike current motel properties, it is a repurposed turn of the (20th) century apartment building but don't let that put you off! Somebody sunk a LOT of money into this motel to bring it up to modern standards while preserving the historical architecture. The result? A very clean comfortable room (very roomy!) that is very quiet and has access to a private hot spring (in a central courtyard). All in all, highly recommended for a restful night. A soak in the hotspring will leave you really relaxed before bed time.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I appreciate your kind comments about our building. I know I speak for all of the staff when I say that we love what we do, and greatly appreciate it being noticed. I certainly hope to see you again soon! Thanks again, Dan

"Beautiful historic hotel"

5
31/05/2016

We loved this beautiful historic hotel! Both the hotel and the street outside our windows were very quiet. The hotel and grounds were immaculate and the staff were very friendly. We loved the warm cookies upon our arrival. Our suite was beautifully updated and very spacious. Our room was located on the first floor and was equipped with both a fridge and microwave. Right outside our door was the gate to the mineral water hot tub. The soak in the hot tub was wonderful and we met a lot of nice people while we soaked! The temperature of the mineral water was taken every hour and updated on the fence next to the hot tub. The hotel is conveniently located in Hot Springs State Park so it's an easy to walk to the Swinging Bridge and other attractions. The Wind River Canyon is just a short drive away from the hotel. The full breakfast was wonderful and the breakfast area was always clean and well-stocked. This is our new favorite destination and we can't wait to come back!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I greatly appreciate your kind comments regarding the facility and the staff. We are very fortunate where we get to live and work, and we appreciate the comments regarding the area, as well! I hope to see you again soon! Thanks again, Dan

"Restful night and good breakfast"

4
30/05/2016

We had a nice room, good bed, and a good breakfast. They use real dishes and had breakfast quiche which was different. Cookies were delicious in the evening. There was not an elevator and we were on the second floor. The cost seemed more than most comparable places to stay.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I do appreciate the kind comments regarding the breakfast. I hope to see you again soon! Thanks again, Dan

"Perfect Midweek Getaway"

5
29/05/2016

Perfect place for a romantic getaway if you can make reservations midweek when all the families are home. Quiet, relaxing and worth the price. There are a handful of good places to eat in the area that are very reasonable.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I do appreciate the comments regarding the peacefulness of the property. I hope to see you again soon! Thanks again, Dan

"Thermopolis Best Western"

5
27/05/2016

The staff were all friendly, helpful and provided interesting history about the hotel! It was also such a nice surprise to have delicious quiche for breakfast!! This is now my favorite place to stay in Wyoming!! Thank you especially to the evening staff who provide me the history of the building and directed me to such a wonderful Thai restaurant for dinner. Such a wonderful staff!! Thank you all for the delightful stay!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the breakfast, and staff. I will make sure to pass along your words to the employees. I look forward to seeing you again soon! Thanks again, Dan

"Mineral hot pool open 24 hours"

5
26/05/2016

Lovely old brick two story hotel inside the park. Helpful front desk. Quiet. But the reason we chose this place was because we were checking in late, and the mineral hot tub did not shut down at 11:00 pm. Tho it is small (maybe 8 people max?) I could get a good mineral soak any time. Before dawn with the birds was quite lovely. Excellent breakfast!! Friendly. I like this place. The swimming pool is outdoor and is closed 'till June. Summer only. Be sure to get a reservation. There is no such thing as off season any more.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I greatly appreciate the kind comments regarding the building and the staff. I do have to agree with you that early in the morning, with the sun just coming up and the birds singing is probably my favorite part of the day! I hope we will see you again soon! Thanks again, Dan

"Best Hotel around for miles"

4
20/05/2016

A very quaint and unique hotel set inside the Hot Springs State Park. This historical hotel has a relaxed vintage feel with all the updates. It's clean, fresh, well appointed with unique furnishings and well thought out touches of special comfort. There are wrap around porches facing the interior of the hotel pool and mineral springs hot tub. Rockers welcome you to relax and enjoy the cool breeze and a great book. There are rooms that offer gas fireplaces that are great for winter. There's so much to do in the area to enjoy. Breakfast is included too! Walk in the park, soak in the hot mineral springs, view the Buffalo, tour the dinosaur museum, shop downtown stores and enjoy a relaxed town of friendly people!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I greatly appreciate the kind comments regarding the property and amenities. We are very luck to be able to operate in such a fantastic venue as the Hot Springs State Park. I hope to see you again soon! Thanks again, Dan

"thermoplis"

4
16/05/2016

nice place to visit had to get use to the smell of hydrogen sulfide and finding the designated smoking area substantially higher price on room per night but probally got more ammenities my daughter enjoyed it key cards had to be reset every day

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay! I do apologize for the issue you experienced with the keys. I hope you will consider staying with us in the future. Thanks again, Dan

"Accessibility"

5
06/05/2016

Overall, this is a wonderful hotel for those in wheelchairs. The only issues, which are small, is that the bathroom mirror and sink are a little too high for comfortable access, and due to the furniture, the room is a a little crowded for wheelchair accessibility.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay. I appreciate the comments, and will take this information into consideration when we redesign our rooms in the next few months. I hope to see you again soon! Thanks again, Dan

"Excellent Choice"

5
04/05/2016

This hotel is so comfortable, well decorated and well kept. The rooms are beautiful and clean. This is a GREAT hotel. Hot Springs coming right into the hotel. Staff very pleasant and you wake up to a hot cooked breakfast that was very tasty and with lots of variety. The rooms are limited so if you can be one of the 33 families having the pleasure to stay, I would not miss it.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for reviewing your recent stay at our property! Thank you so much for the kind comments regarding the cleanliness, staff, and breakfast. I will make sure they get passed on to the right employees. We love to hear when we do things right! We hope to see you again soon. Thanks again, Dan

"Exceeding Expectations"

5
02/05/2016

For a very small town, this is an excellent hotel. I would probably rate it a four star hotel. The rooms are significantly larger than expected. It felt like a bed and breakfast with significant pride to keep the place exceptional. The facility looks like a completely remodeled old school or apartment that has been re-done to new standards.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I greatly appreciate your kind comments regarding the property. We do take pride in our facility, and are thrilled that it is showing. Thank you again, Dan

"Always comfortable"

5
25/04/2016

We have been coming to Thermopolis for several years- We ALWAYS stay at this wonderful motel- The staff have always been top notch and very helpful. The motel is beautiful and it always feels good to come here- We always come when the temps are cold and we use the hot tub all the time since it has the mineral water in it. It is a very comfortable place to stay. It is also extremely clean!! Very important to us.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property! On behalf of the entire staff, thank you for your kind comments! We strive to be the leader in customer care, cleanliness, and comfort in the region. I will make sure your comments are shared with the staff, as well. We look forward to welcoming you back! Thanks again, Dan

"Getting in hot water"

5
24/04/2016

My traveling buddy and I came to Thermopolis, Wyoming, deliberately, because it's the home of Hot Springs State Park and we wanted to visit the Wyoming State Bath House. We stayed at the Best Western Plus Plaza Hotel, which is on the grounds of the state park. It's a two-story brick structure built in 1918, and converted from apartments to a hotel at some point. The rooms were comfortable, the beds fine, and the wifi fast. I knew from a friend that the bathrooms had been recently remodeled, and they were lovely. I like a bathroom with glassed in shower and no tub. There were afternoon chocolate chip cookies and banana bread, too. Breakfast was hot and excellent, but featured the only drawback on our particular visit. It was only 7:30 a.m., but the dining area was closed off for a conference. This left only two tables in the lobby area, which were already in use. We had to sit in armchairs and juggle our meals on our laps. It was inconvenient in a first-world sort of way. I would recommend that conferences at the prime breakfast-eating time be held somewhere else. Other than that, we enjoyed our visit and would return, especially since it's so convenient to the hot springs. Oh yes, one thing more, and this is a huge plus - the outdoor pool wasn't open yet, but the hot springs mineral hot tub was, and it was magnificent. It was every bit as enjoyable as the state-run bath house. My old bones have never felt so pampered.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay at our property! I appreciate your kind comments about the property, breakfast, and staff, and will make sure they get passed on to the appropriate departments. We are looking at ways of lessening the impact to all of our guests of our current breakfast seating arrangements, and hope to have some innovative and satisfactory changes in place in the near future. I hope to see you again soon! Thanks again, Dan

"Thermopolis"

5
17/04/2016

The hotel is very clean and staff were courteous.Complimentary Breakfast was delicious. A plus is the hot pool on site, just what was needed after hours on the road. Enjoyed our stay at the Best Western Plaza.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the breakfast. We have recently made some improvements, and it's great to know that it hasn't gone unnoticed! I hope to see you again soon! Thanks again, Dan

"Wonderful Stay"

5
13/04/2016

My children and I enjoyed our stay at the Best Western Plus. The hot tub was amazing. The check-in time was quick and easy. The hotel staff was very helpful with all of our questions. The room was clean and the beds very comfortable. The breakfast was amazing. Thanks for such an enjoyable stay.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the comments regarding the staff, the room, and our breakfast. I will be sure to pass on your kind words to the staff involved. I look forward to seeing you and your family again! Thanks again, Dan

"The Last Old "Resort" in Town"

5
02/04/2016

Well-appointed, very clean rooms built around a private pool fed by the local hot springs. Very friendly, helpful staff who take pride in their hotel and their jobs. Standard but perfectly decent free breakfast. Pretty plainly the best hotel in town.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for taking the time to review your recent stay with us! I greatly appreciate the comments regarding our rooms and facility. I will make sure to pass them on to the staff. I hope to see you again soon! Thanks again, Dan

"Great family trip"

5
30/03/2016

This hotel is a favorite for our family. We love the ambiance, the relaxing hot springs tub, and the two room suites. We vacation here often. Great family spot for soaking, biking, hiking, sight seeing, and relaxing. This hotel is always exceptionally clean and all amenities are in great working order. The grounds around the hotel are a wonderful and open park. The location of this property is amazing. Great to be close to the hot springs pools,mountain biking, road biking, and hiking. This remains a favorite spot for our family trips.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking time to review your recent stay with us! I'm so appreciative of your kind comments regarding the cleanliness of our property, and will make sure to pass them along to our housekeeping and maintenance departments. I hope to see you and your family again soon! Thanks again, Dan

"Fun Weekend"

5
22/03/2016

Two years in a row - fun was had, quality service and amenities were provided. A smiling, professional staff, clean rooms, well kept up property. Love staying here when visiting the Hot Springs! This is the 2nd yr. I have taken my son and met family for a "Winter Warm Up" session. I appreciate how well taken care of the staff makes us feel!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I appreciate your comments regarding the property, the rooms, and especially the staff. I will make sure to pass along your kind words to our staff. I look forward to seeing you and your son again! Thank you, Dan

"The VERY best place to stay in Thermopolis!"

5
21/03/2016

This hotel is by far the best place to stay in town. Price is a little higher, but well worth the money. Rooms are all remodeled, clean and inviting. Log furniture, tons of windows. I stayed in a queen room with a soaker tub. If available, be sure to request one. Breakfast was great, service excellent. Quiet and convenient. Parking was a little tricky if you get in late. I will be back asap. Dana checked me in with no reservations, she was exceptional.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I appreciate the comments regarding our rooms and the service you experienced. I will make sure to pass along your comments to both Dana and my breakfast department. I look forward to seeing you again soon! Thanks again, Dan

"Thermopolis Best Western"

4
21/03/2016

The stay was pleasant and the staff was very attentive and friendly. My family and I will be back to the same hotel again, This is the fifth year in a row that we have gone to this same place and we have not had any problems. I would recommend staying at this Best Western. The hotel is a re-modeled hospital and is a national historic building. There is a lot of neat history with the building.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I appreciate your comments regarding the staff and our facility. I look forward to seeing you and your family again next year, if not sooner! Thanks again, Dan

"Room Very Nice"

4
19/03/2016

Room was very nice. Staff was very accommodating. Breakfast was good. We chose this hotel for the historic background and the hot springs tub. Was disappointed in hot spring tub. It was not warm, nor very clean. Reese at the desk was great. He got the tub temperature up to where it should be. He also left a note for the next desk person to make sure tub was hot. The next morning tub was warmer. All in all, hotel was nice, but didn't warrant the price we paid.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I greatly appreciate the comments regarding the desk staff and breakfast. I will make sure that all staff knows the proper temperature for the hot tub, and knows how to keep it within that range. I sincerely hope you will consider staying with us again. Thanks again, Dan

"The walls are so thin."

2
26/02/2016

We stayed in a king suite on the first floor. Besides the hideous furniture (that weird light colored raw tree type stuff), the room was nice. Looks as though it's been updated in the last couple of years. The problem was that we could hear everything from all the rooms around us. I could hear the people next door turn on their bathroom fan. The person above us was walking around like a normal person and it sounded like someone had let an adolescent elephant loose in there. So noisy. I was afraid it would wake up the kid asleep on the sofa bed in the living room. The mattress was incredibly hard as well. The staff was very friendly and the breakfast was good.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking time to review your recent stay with us. I apologize for your frustration regarding the noise. This is a known issue that we have had, and we are continually looking for ways to reduce the impact that this issue has on our guests. Again, thank you for your review, and I hope you will consider staying with us again.

"Stay"

3
26/02/2016

Hotel is extremely clean, rooms are in excellent condition. However, the staff is extremely below acceptable standards. Room keys are continually deactivated. Check your receipt while at the hotel, they will charge you for someone else's room and give you that receipt.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us. I apologize for the frustration you experienced with your keys and the billing issues you had. If you would like to contact me, my phone number is (307)864-2939. I would be happy to discuss your billing issues, and would like to correct this for you. Again, thank you for your review.

"The Best in Town"

5
16/02/2016

The hotel itself is proably the best in town. Its next to the hot springs and has a natural hot tub on the premises. Thermopolis a great old western town and worth the visit and this hotel is the best in town.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for taking time to review your stay with us! I sincerely appreciate your comments about our property, and the town itself. I hope you will stay with us again in the future. Thanks again, Dan

"Great Place"

5
11/02/2016

Nice, clean and friendly. It is in a great location being in the Hot Springs State Park. No matter what season it is nice to enjoy the hot springs. I would recommend this stay for couples or family. Can't be beat in Thermopolis!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your stay. I'm so glad you were able to take time to enjoy the natural mineral springs in the area, and enjoyed them from our property! I hope to see you again soon. Thanks again, Dan

"The Only Place to Stay in Thermopolis"

5
08/02/2016

The Best Western is clean, comfortable, and right in Hot Springs State Park. The hotel staff were very friendly, courteous, and professional. It is a historic building, and very well maintained. The hot breakfast was excellent, and our room was quiet, clean, and nicely decorated with a wonderful large shower.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your stay. Also, thank you for your kind comments regarding the staff, maintenance, and breakfast! We try to provide an excellent experience in every aspect of the stay, and knowing that it's working is wonderful. I will pass along your kind comments to the staff, so they know what our guests are saying. I hope you will stay with us again soon! Thanks again, Dan

"Best of both - mineral bath and great stay"

5
03/02/2016

Best Western in Thermopolis is a great place to stay to experience the mineral baths without time limits imposed by the State Park. After a great soak - and the mineral bath is open 24/7 - you can walk directly to your room. Doesn't get any better than that. The rooms are comfortable, buffet breakfast is delicious, and the staff go out of their way to help their guests in every way. In my opinion it is the best place to stay in Thermopolis.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us! I appreciate your kind comments regarding the breakfast, rooms, and the staff. I will make sure to pass along your sentiments! I hope you will come and stay with us again in the future. Thanks again, Dan

"just what we needed"

5
29/01/2016

Had 3 days of a great hotel and soaking in their mineral springs to unwind. did not get up in time for breakfast but the local restaurants were very good and the staff at the plaze gave us great advice on where to eat.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your review! I appreciate your kind comments about our staff. I will make sure to pass them along. I hope to see you again soon! Thanks again, Dan

"Clean,quiet,and comfortable"

5
18/01/2016

We have not been to Thermopolis in awhile but were pleased to stay in this wonderful hotel just steps from the water parks.It was a very cold weekend and the rooms were clean,quiet and cozy.The bathroom was especially nice,updated,convenient and spotless.Friendly,helpful staff.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your review! I love hearing good things about my staff and housekeeping department. They work very hard at making all of our guests feel welcome and appreciated, and I love knowing that it pays off! I hope to see you again soon, and will definitely pass along your comments. Thanks again, Dan

"A Quiet and Fitting Property"

5
18/01/2016

This is a great place to stay in Hot Springs State Park. They have a great mineral bath and a well kept historic property. The staff are wonderful and they went out of their way to make sure we had a pleasant stay. I really like the layout of the hotel and the courtyard.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your stay! I do have to say that I feel we have one of the best teams in the area (of course, I could be a little biased.) I hope to see you again soon, and will pass along your kind comments to our team! Thanks again, Dan

"Quiet, Relaxing"

5
27/12/2015

I am thinking of retiring to Wyoming and checked out winter services. This motel was clean, comfortable, and an excellent value. I liked the spa with natural hot spring water. The breakfast was excellent and the coffee good.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your recent stay with us! We greatly appreciate your kind comments regarding the cleanliness of our property, and I will make sure our housekeeping department gets them. We pride ourselves on providing excellent customer service in all departments, and we appreciate when our guests notice! I hope you will come stay with us again on your future trips! Thanks again, Dan

"A clean, well run hotel"

5
22/12/2015

We enjoyed our clean room, clean common areas, the hot water spa, coffee or tea available most of the day and fresh baked cookies around 3:00 pm. Top it off with friendly staff and a great breakfast! We will be back.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your stay! I appreciate your kind comments regarding the cleanliness and quality customer service you received. I will make sure to pass your comments on to my staff. We hope to see you again in the future! Thanks again, Dan

"A good stay"

4
22/12/2015

Loved the decor and the cleanliness of the room. We were offered express check out but didn't get it although we said we would like it. The walls were thin and people partying in the mineral spa until 2 am made sleeping very difficult

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your comments regarding your stay! I definitely understand the frustration and apologize for any inconvenience you experienced because of noise or not getting the express check out you requested. I will follow up with my front desk agents regarding our express check out procedures to make sure this type of issue does not happen again. I hope you will consider staying with us again in the future. Thanks again, Dan

"Beautiful property, amazing staff, and welcome environment for a large group"

5
18/11/2015

We booked the Best Western for a group of 38 high school students and 5 faculty. From the initial email contact, to setting the room rate, to walking in the door to a super organized room distribution, the staff at the hotel was professional, efficient, and super sweet! We needed to do some room shuffling and add cots, and the front desk staff and support crew could not have been more accommodating. The front desk crew also let us set up dinner in the dining room and store food in the kitchen, which made it easy to feed our students quickly and efficiently. We worked even harder to make sure the dining area was spotless when we finished because of the opportunity to use the space! A couple of other general comments. The facility was spotless with beautiful bathrooms, nice linens, and welcoming common areas. The location provided easy access to the major thoroughfares in town, but was just far enough off the main roads. The park on the east side of the hotel was great for our kids! For people who have difficulty with noise, bring something to mute the sound, as the walls were thin and easy to hear through. We look forward to staying at the Best Western Thermopolis again in the future!

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your review! We love hearing how our guest's enjoyed their stays. Our staff was particularly pleased to hear that you were satisfied with the service you received. I hope that you and your group will be back soon, as we enjoyed having you as much as you enjoyed being here. Thanks again!

"OK, I'll probably stay here again"

3
30/10/2015

I knew this was an older, renovated property when I made the reservation. I don't have anything really negative to say and will likely stay here again but this experience will hopefully help me know how to better plan for the next trip. When I arrived I was greeted warmly by Tyler who checked me in promptly and gave me directions to my room on the second floor. There are no elevators and I have a bit of a foot issue right now that makes stairs with a suitcase and heavy backpack very hard to negotiate. Tyler was very understanding and was able to make the change to a first floor room with two double beds...not a big deal since there's only me, right? Unfortunately I had some difficulty fitting into the bed, length wise. I'm not a tall guy but the footboard is taller than the mattress and I kept bumping my feet. Finally turned diagonal in the bed and slept pretty well the rest of the night. I couldn't get hot water to shave for the longest in the morning and finally discovered the single handle faucet had the hot and cold reversed...it just took a while. Good walk in shower, the room and bathroom met my expectations for cleanliness. The room configuration is such where I could hear some loud mouth guy in the next room talking on the phone for about thirty minutes. Fortunately, he finally settled down and I didn't hear anything more after that loud, profane conversation. Choices are limited in Thermopolis and this is probably better than the rest. I do think the rooms are a bit overpriced for the area and this particular property. One other thing, there is a decent bar across the street at the Days Inn if you would like a couple of beers and not have to drive afterward :)

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us. I appreciate your feedback, and hope that the next time you visit our area you will allow us the opportunity to improve upon your previous experience. We are aware of the noise issues with the rooms, and are considering some changes to help alleviate that frustration. Again, thank you for your time, and we hope to see you again soon.

"Nice"

5
30/10/2015

Stayed there for business. Very comfortable, quiet and clean. Used the spa/hot springs hot tub which was very relaxing. The internet worked well and was ease to access. The breakfast was convenient. I will stay here again if I am in the area.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review of your stay. We appreciate you taking the time to comment on your experience at our property. I hope we get the opportunity to provide another excellent stay for you in the future. Thank you again.

"Quick get away"

5
22/10/2015

We really enjoyed our stay here. Staff was friendly, always available each time we visited the front desk and helpful with directions and things to do. The room was a suite which was perfect for traveling with a teenager. It was clean, nicely furnished and the bed was comfortable. Enjoyed the mineral spa which had just been cleaned. Breakfast was good. We will plan to stay here again on our next visit.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your experience at our property. I greatly appreciate the comments about the desk staff, as our staff is one of our greatest assets. I sincerely hope to see you and your family again soon. Thanks again for the comments.

"Rest and Refreshment"

5
20/10/2015

Years ago we passed through Thermopolis on a family vacation. We didn't stay but noticed how inviting the hot springs looked. Just over a week ago on our way to Yellowstone we decided to stay in Thermopolis. Comfortable property in a well renovated historic building with .....hot springs pool and hot tub. Wow!! We relaxed well, slept well, had a simple breakfast and look forward to returning.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us. I appreciated the comments about how relaxing you found our property. Relaxation is one of our priorities, and we take pride in being able to provide that. Thanks again.

"BEST WESTERN PLUS Plaza Hotel"

4
19/10/2015

This is a historic facility located inside Hot Springs State Park. The building is renovated and modern inside, but definitely retains the historic quality on the exterior. We were very impressed with the politeness, friendliness, and helpfulness of the staff, who seem to take a lot of pride in the facility and in providing the best service possible to their guests. The free continental breakfast was more than adequate to keep us from wanting to go elsewhere for a nice breakfast, and the kitchen attendant was always ready with a cheerful "good morning" and to provide assistance. The hotel location within the state park places it within easy walking distance to three hot springs pools as well as the walkways leading by the mineral springs and swinging bridge across Wind River. I made it a point to compliment the staff at the front desk at checkout that we were very impressed with our stay, and I don't often have the inclination to do that. We highly recommend the hotel.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for taking the time to review your stay with us. I greatly appreciate your comments and kind words regarding our staff. They truly do care about what they do, and it is nice that it goes noticed by our guests. I hope to see you again on your next trip through the area. Thanks again.

"Wish we could clone this amazing place!"

5
19/10/2015

We had planned to just spend one night, but after seeing our room (#222) we immediately made the decision to stay 2 nights. Historic building has been a hotel and apartments over the years. Lovely, comfortable room with beautifully appointed bathroom. Lots of outlets to plug in our electronics. Large TV. Windows on 2 walls made for a gentle breeze (a nice change from AC every night). Wonderful night sleep. Located in the park with public mineral springs; good restaurants and a movie theater within walking distance. Hotel has its own outdoor pool and hot tub which are hot spring fed (just remember to take off your jewelry as the springs will temporarily turn them black). Sulfur smell is common but not overpowering. Dustin at the front desk (and everyone we met on staff) was friendly, efficient and helpful. Free breakfast is standard fare. Within driving distance to the Wyoming Whiskey Distillery (closed on Sundays) and the Dinosaur Museum.

"Loved it and walking distance to hot springs"

4
18/10/2015

In the many times we have stayed in Thermopolis, I have always wanted to stay here due to the location close to the hot springs and love the look of the building. We really enjoyed this hotel. Breakfast was really good, waffles, pastries, cereal, coffee, juice, fresh fruit. They have really yummy cookies in the afternoons. Check in was fast and all the staff we spoke with was really nice. We got a room with a king and sofa bed. It was very nice because we had our own room and the front room with sofa bed was big enough we also used the aerobed we brought so our two kids could have their own bed. It worked out great. TVs in both rooms which was nice for relaxing and have separate TV for kids. They provided towels for hot springs, which was a nice perk to always have dry towels for trips into Tepee and Star Plunge. Great price when you include breakfast.Free wifi. Would highly recommend.

"Alpaca Girlfriends"

5
18/10/2015

THE only place to stay in Thermopolis! Has its own mineral hot water in its spa. Its location is within Hots Springs park so also within easy walking distance of State Bath House (which is free to the public) and the beautiful walking trails around the hot springs. Also within walking distance of the buffalo pasture where you can walk and observe buffalo in a natural setting. Thermopolis has lots of things to do and see such as a nationally acclaimed Dinosaur Museum, an incredible history museum of local settlers, world class trout fishing within walking distance, and really good local restaurants.

"Great classic hotel"

5
16/10/2015

The upgraded rooms, year-round natural hot spring fed hot tub, and surrounding park make the Best Western Plus Plaza Hotel in Thermopolis, WY, a delightful getaway. A relaxing stop to or from Yellowstone, or a worthy destination in its own right. Check out the dinosaur dig and museum nearby. Best in season for families, off season for couples.

"In the park"

5
15/10/2015

Beautiful and comfortable decoration. Located inside the park permits walks by the river and gardens. The room furniture atractive and comfortable. Highly recomend this hotel. When we visited they only had the jacussi working recomend they keep the swiming pool open more hours.

"Great Stay"

4
12/10/2015

Very nice place to stay =o) Rooms are beautiful, scenery was very beautiful as well. The smell was common for the surroundings. Could use maybe another exit, we were told there was only one entrance and one exit.

"Outstanding Experience at Best Western Thermopolis!"

5
11/10/2015

No other hotel in the area can compare to this historic jewel. Totally updated and beautifully appointed, this site offers the unique attractions of the area right outside your doorstep. The natural hot tub at the hotel is a wonderful added bonus. Staff are friendly and helpful, the the hotel a tremendous bargain for all you get.

"Gone to the Wolves"

1
08/10/2015

I have stayed here many times in past years. The Plaza has changed into a nightmare. I had to change reservations and was given a smelly room with a very strong moldy odor. Running the bathroom fan 24/7 removed the odor. If the fan was turned off, the odor soon returned. The Plaza mineral srings spa is now open 24/7 in the courtyard close to rooms. I was awakened 3 times/night by guests in the spa- they were old enough to know better but acted more like they were raised by wolves. The Plaza use to be a really special place, now it seems like like the pits. Go there if you want to party on all night, otherwise you may be disappointed.

Daniel B, General Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your review. I definitely understand your concerns, and apologize for the inconvenience you experienced during your stay. I hope that you will consider giving us another opportunity to provide excellent customer service and a comfortable stay.

"Wonderful Experience"

5
02/10/2015

Warm, friendly, helpful staff. Go out of their way to help and make one's stay more pleasant. Delightfully decorated room and lobby area. Good breakfast choices. Great spa and hot spring pool at the motel.

"Good pick - interesting hotel"

4
01/10/2015

Older Motel but with access to an internal corridor as well as door opening opening straight onto the car park. Handy when a huge storm hits and you don't want to get soaked going for dinner ! Rooms very clean, nothing fancy but definitely had updated bathrooms. Quirky restaurant and bar - food was nice too. Did not get to the Hot Springs State Park due to bad thunderstorm, but it's adjacent. Wish we could have visited but needed to press on next morning.

"Best in the West"

4
01/10/2015

Well worth your consideration, especially if you are looking for an accessible room. The staff are courtious, helpful and very friendly. The location is wonderful and the town of Thermopolis is a quiet, welcoming community.

"Very Nice"

5
01/10/2015

I loved my stay here mainly because their bathroom was updated and looked very fancy. The fixtures in the bathroom were really pretty. The room was small, but unlike other places the carpet was a brighter color so made it feel roomier.