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Best Western Plus Poconos Hotel, Tannersville

3.5/5  - basé sur 696 notations.
2647 Route 715, 18372-7882, Tannersville, United States - visualizzare mappa
Best Western Plus Poconos Hotel - Facciata dell'albergo Il Best Western Plus Poconos Hotel è situato nel centro di Tannersville. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a goderti i servizi della stazione sciistica di Camelback Mountain, a pochi chilometri da questo spazioso hotel di Tannersville, ideale per famiglie, viaggiatori d'affari e turisti. Vuoi soggiornare vicino a Stroudsburg, Pennsylvania, ma lontano dal caos della città? Che ne dici di un hotel vicino al casinò Mount Airy, che offre i migliori divertimenti 24 ore su 24? A Tannersville potrai godere di tutta la pace e la tranquillità che desideri per la tua vacanza, ma anche di una posizione imbattibile. Le migliori attrazioni della Pennsylvania sono a breve distanza e il nostro personale cordiale ti garantisce un trattamento da VIP. Una visita al parco acquatico Camelbeach Mountain è una fonte sicura di divertimento per tutta la famiglia. I clienti che invece preferiscono rilassarsi senza spostarsi troppo potranno sempre approfittare della piscina al coperto riscaldata del nostro hotel di Tannerville. Disponiamo anche di suite con vasca idromassaggio e caminetto, perfette per un soggiorno romantico. Al centro commerciale outlet Crossings potrai fare fantastici affari o acquistare ciò che ti manca per praticare gli sport invernali. Nei mesi invernali, gli ospiti si trovano a breve distanza da eccezionali piste da sci. Nei mesi estivi, l'hotel si trova vicino agli impianti di rafting dei monti Pocono. Ogni momento dell'anno è perfetto per le gare al circuito automobilistico internazionale di Pocono, situato a Long Pond, dove si confrontano i migliori piloti al mondo. Questo hotel di Tannersville si trova anche in prossimità di campi da golf unici e impegnativi. Che tu ti trovi in questa zona dello stato per lavorare presso il centro di logistica Tobyhanna Army Depot o semplicemente di passaggio, è molto importante soggiornare in una struttura calda e accogliente. Coloro che sono qui per affari con il Walmart Distribution Center e Sanofi Pasteur e le coppie in fuga romantica sono tra i nostri ospiti abituali. Per una vacanza con il tuo partner, non c'è nulla di meglio delle nostre camere con vasca idromassaggio a forma di cuore. Prenota oggi stesso una suite con caminetto al Best Western Plus® Pocono Hotel e fai fare un salto di qualità al tuo viaggio! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Poconos Hotel

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Basato sul parere di 696 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
168
Molto buono
202
Nella media
134
Scarso
81
Pessimo
111
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39
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25
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245
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"Best Western Plus Poconos Hotel..As they say, simple and basic"

3
13/10/2018

As they say, simple and basic. But, i will give you the best things first. (room 318) A fireplace in the corner of the room, with some firewood provided. A great heated pool, and the exercise room is well maintained and in great shape. Good ice machines, and a game room with a pinball machine. Average breakfast and eating area. Nice elevators. Nice flat screen tv. As for the room....Firm bed, good air conditioner/heater, fine bathroom (but locate the toilet paper roll first as you go in). We kept the air conditioner on all of the time, and it was just 3 ft. from my bed. Try placing the chair in front of the air conditioner, and place the luggage on the chair to to help separate the air flow. Another good feature...As you open your bedroom door, you will walk 4 steps, and make a turn to where the beds are. Why good? With that angle turn, it reduces any hallway noises by nearly 85% or more. We heard no noises, what-so ever (and the place was packed). Rt 611 and Rt 80 are close buy. the best to you all..... jerryandbarb8

"Nice & clean with a friendly staff!"

4
23/09/2018

Hubby & I had tickets for Leah Ann Rimes @ Mount Airy Casino for Friday night (9/21/18). We would have liked to stay at the same venue BUT $509 a night for Friday, well it just wasn't happening! We have stayed in other BW & come to depend on this brand of hotels. The staff is very personable, friendly & accommodating. Rooms clean & affordable ($122 for Friday night). Free breakfast included with something for everyone to choose from.

"Very nice personnel...property in need of deep cleaning"

2
22/09/2018

My husband and I spent a week at Best Western Poconos in Tannersville. We booked a king room with fireplace. When we checked in we were told the fireplace was wood burning and seasonal and therefore not available. The room had a very strong odor and I have asthma so we asked for a different room. The only available was a room with 2 double beds, but we were told the price was the same since the fireplace could not be used. The room we stayed in still had a very strong odor.. must/mildew in the carpet. The room was very damp, and not much better for my asthma, and was vacuumed only once during our stay upon request. There were cobwebs, peeling paint,etc. Housekeeping was hit or miss in restocking basic supplies such as tissues and washcloths. However, if we called to request items they were brought to our room right away. Beds were comfortable so that was a definite plus. There is an indoor pool but due to the intense chlorine we were unable to make use of it. Breakfast is served on the second floor and includes a nice variety of hot items... but if you are a coffee drinker... it is disappointing to be served instant coffee- Nescafé from a machine. There is brewed coffee in the lobby, so we started drinking that instead. The redeeming quality really is that the employees in the breakfast area and front desk are all very welcoming and accommodating- with the exception of the actual manager. The hotel is also very central to the Poconos, Philly and NYC. Unless the property had some deep cleaning and painting we would not stay here again.

"Great Service Clean Room"

5
19/09/2018

I was not familiar with the area and the Best Western was the only Hotel with availability. I was pleasantly surprised to find pleasant customer service and a clean room with all amenities functioning. The only Negative is no Coke a Cola!

"Perfect weekend"

5
08/09/2018

Nice clean room great staff locked my key in my room 60 sec and I was back in I stay BW because they do have a good breakfest good location for area food from quick to nicer dinning good location from Pocono Racetrack not to close or to far

"OK room, but there are issues"

3
05/09/2018

We wanted a decent place to stay for the long Labor Day weekend. I expected the rooms to be a bit expensive but we reserved a Suite for the three nights. For a Best Western Plus, this hotel was lacking. The main issues we had were: 1. The Suite we stayed in had no air conditioning in the second room. With the 90+ degree temperatures during our stay, it made the room basically unusable. 2. The Breakfast room is the most poorly laid out and tiny (wih a major choke point in front of the counter with the one waffle maker, powdered eggs and salty sausage links) for the size of the property I have ever seen in a Best Western, especially BWPlus. It was like a cattle call trying to get to the food, and again, even though there was an air conditioner it was uncomfortably warm in the breakfast room, to the point that by the end of our stay we opted to find breakfast elsewhere. 3. The bathroom shower sprayed out the back of the shower head. 4. There are no towel racks in the bathroom, no place to put towels other than the cubby under the sink. 5. TV remote had no way to direct access a channel, since it was digital and the "clean remote" had no way to enter a hyphen or decimal point (i.e. to access channel 36.2). Very inconvenient. That said, the room and the property were clean and well kept and the staff was friendly and efficient. We were suprised by the fireplace in the room, but since it was over 90 degrees we did not use it.

"Basic accommodation for post-airport stay"

3
24/08/2018

This hotel served its function of giving us a good night's sleep on our way home after a flight back from Europe, and I slept well despite the smoky smell in our room. The carpets hadn't been properly vacuumed (felt dirt crunching under my feet as I walked across the room) and several of the towels had brown spots on them. The staff were quite nice, welcoming, and as soon as I called they came up to replace the towels with clean ones.

"Overpriced and old"

1
20/08/2018

Staff - very nice.Cleanliness - awful. Hotel is old, outdated and not clean. Terrible odor in hallways, rooms, towels and linens. Carpets stained. They try to keep it clean, but the facility is just too old and worn. Needs a major update. Extremely overpriced for the condition of the hotel.

"Great location, and a heart shaped tub!"

4
20/08/2018

We were going to the Poconos for a family reunion and we needed a one night stay. The Best Western Plus was the perfect spot and we asked for a room with a jetted tub. We checked in and lo and behold the jetted tub was heart shaped. What fun! I mean the Poconos and a heart shaped tub, bingo!! If you need a shower this is not the room for you. The room also had a gas fireplace. The hotel is nicely decorated and the staff is always asking if you need anything, just ask. Good breakfast in the morning, scrambled eggs, sausage, make your own waffles, the standards but nicely presented and maintained. The location is very central and my wife enjoyed the upscale outlet center around the corner from the hotel. A fun place in the Poconos without going to one of the big resorts.

"Very nice.."

4
06/08/2018

I did one night, very clean and cozy. Breakfast was good and the hotel people were very friendly. Room was clean, bathroom was big. The restaurants they close early so make sure you get your food early. Only the Chinese food was open.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you for staying with us and please come back and see us soon!

"Average hotel, close to everything"

3
24/07/2018

Started out getting a double pending charge but upon discovery it was quickly resolved. Free continental breakfast was great with lots of fresh choices. Hotel room was spacious and pretty clean. No issues with sounds from other rooms, however, someone was either smoking pot in the hallway or stairway outside by our room because the smell was coming under the door. Also after hiking the falls and touring the area, we filled our tub and pressed the button only to discover the jets didn't work. A little disappointed but no big deal. Clean bathroom. Nice size refrigerator and microwave.

"DO NOT STAY HERE"

1
14/07/2018

The place stank of dead meat. The pool was horrible, it stank, was cloudy, had gobs of hair floating everywhere, the paint is coming off, and the edges of the pool is caked with grime. The staff likes to watch porn instead of taking care of you. Families staying together, up till past midnight with no control over their kids, kids slamming doors, yelling and running up and down the hallways. Unfortunately the stereotype of people groups is very true. Hallways were filthy like they had not been vacuumed in days. Do not stay here unless you plan to not sleep and don't mind a stinky hotel.

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Mr. Hoffman, I apologize for the conditions that you experienced during your stay. I have had a meeting with all the department heads and reviewed your feed back. We all are going to be a lot more diligent in our Inspections and will not let this happen again. I certainly thank you for your feedback. This will ensure that our future guests do not experience what you had to. Once again please accept my sincere apologies. Sanjiv Gosain General Manager.

"BW Tannerville"

4
12/07/2018

The Hotel is located in the center of Outdoor activities for all ages ,a few minute drive to Casino, Waterpark, Outlet shopping, Restaurants,Gun Range as well as the Highway exit. The Hotel has pretty strong WiFi and Decent sized pool. Breakfast is a variety and well stocked, ( Bacon was crispy)

"Big "

4
17/06/2018

Large, two wing hotel (smoking & non) , stayed in a king suite with whirlpool & fireplace that was clean and cozy. The bed & pillows were very comfortable. The Pharmacopia citrus shampoo & conditioner and lotion smelled wonderful & was all natural. Used the small gym area which was open until 11pm. The free hot breakfast was so busy but it was the best one I've had yet staying in a hotel. Sausage links & well cooked scrambled eggs. The espresso machine was great & the selection of pastry, cereals, yogurt was much better than most. The Orange juice was higher quality too. Really enjoyed it although it was quite crowded and served on the second floor in the breakfast room & not in the lobby, which was unusual. We really enjoyed our stay here and would definitely return in the future when passing through for overnight accommodations.

"Great start to summer "

4
17/06/2018

We found booking this directly got us the best price. Outstanding front desk staff. Very helpful. Well maintained. Excellent breakfast wide variety of items, including fresh fruit ( apples and bananas). Located so easy access to restaurants Drug stores , gas and numerous high schools. We were there for high school graduations.

"Exceeded expectations"

4
15/06/2018

Very good value. Room seemed to be updated, included a fireplace (didn't use), a good TV, fridge & microwave, plenty of power outlets (pet peeve if not). Free breakfast I had was fresh and warm scrambled eggs and sausages, plus lots of other choices. The building and hallways have an odd layout, probably due to expansions in the past. Only problem found was a loose toilet seat, but someone came to fix it in less than 10 minutes. This will be my first choice hotel for future visits to the area.

"2 day getaway "

5
24/05/2018

excellent experience. hotel was super clean very reasonably priced. parking very convenient. beds were very comfortable we had a fridge and microwave a huge digital tv. we really enjoyed it i would recommend this hotel to anyone staying in the Poconos area. its also a great location next to alot of attractions.

"Overnight stay"

4
20/05/2018

Was going to wedding in the poconos and i have always had really good experiences with best western hotels. Was able to use my AAA to book the room and i usually don't do the breakfasts but this time i did and was not disappointed.

"If you don't want to sleep come here"

1
16/05/2018

The walls are hollow so if you have noisy neighbors you will get no sleep. And if you ask the front desk to do something they won't do it either. Several times I had to call and ask them to have the people next-door quiet down - the last call being at 2 AM to no avail. It's like nobody even cared that there were others trying to get some sleep. Also the stopper for the tub didn't close. So no bath option. When I made a comment on my check out the response I got was “I will have maintenance look at it”. Not even an I'm sorry about anything, nothing. I definitely would not recommend staying here.

"Another Stay in the Suite"

4
12/05/2018

Stayed once again for a few nights. The suite room 311 was clean but a few things were wrong. The sink was clogged and the coffee table was cracked and chipped. The room in general was great. Stayed here and did some shopping at The Crossings. I will be coming in June to stay again.

"Older property with wonderful charm and customer service"

4
04/05/2018

The accommodations available at the Poconos Best Western hotel adequately met my needs during a recent business trip. One Guest Services Representative, Courtney, was very helpful in her expertise of the area and the accommodations she represented. While the hotel may not be the nearest property in the area, they deliver an exceptional level of customer service and overall cleanliness. I enjoyed the indoor pool and fast WiFi internet connection. In my opinion, the bathroom in my suite was quite small and the breakfast selection was much to be desired. Overall, I would recommend the hidden gem in the Poconos region. It's proximal to ski resorts, shopping, the interstate, and exceptional dining options.

"Finale Cheer Comp"

4
27/04/2018

Excellent hotel for the price. Cleanliness of room and Amentities were very good. Very close to All Indoor Waterparks and the Crossings Shopping Outlet. Fitness Center was great, New Equipment and Pool was very nice. Walls of rooms very thin, can hear everything that goes on above you and next to you. Overall stay was very good.

"Just okay.."

3
24/04/2018

My family and I rented two rooms for a Monday night. Check in was a breeze and the receptionist was very friendly and chatty. She did tell me to park my car out front because the back wasn't ‘safe.' That should have warned me right there. The rooms were decent but cobwebs were all over and the fireplaces were wood burning so it couldn't be used in April. We left to go to the store and when we came back a man was in front of the hotel peeing in full view behind his truck. We notified the front desk and they told us the people out there were drinking and were guests so they couldn't help us. I thought that was inappropriate and I had my two young children with me on this trip so I was very unhappy with that answer. The breakfast was good and it was walking distance to the outlets. Overall, for under 100$ a night with breakfast it was good but with the sketchy clientele and poor problem solving by the staff I don't think I would return.

"Quick stop on he way to NYC"

3
04/04/2018

Overall, good quality for the price. Very convenient to I80. The staff was helpful with suggestions and directions to local eateries and places to see sports. Breakfast was incredibly crowded (though this was the beginning of a holiday weekend). Food was mediocre.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank for your review. Unfortunately it does get crowded for breakfast. We try to keep extended hours on busy days to facilitate our guests. Hopefully you will visit us on a Day when we are not so busy to enjoy your stay little better.

"Fantastic Stay"

5
31/03/2018

Don't miss this opportunity to stay in one Poconos Best. I enjoyed every minute of the stay. When I need a break this s where I go, at least once a month, Take advantage of the jacuzzi and fireplace. Love the privacy

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you for your 5 star review,

"Comfortable "

3
24/03/2018

We had a clean comfortable room. Quality mattress recently updated deco in the room. Breakfast was included scrambled eggs which were salty, bacon, waffle yogurt and dry cereal choices. Interesting coffee machine gives you regular to expresso choices.

"Worst hotel and customer service"

1
19/03/2018

My fiancé was called a prick ! The room reeked with smoke to the point you could barely breathe and the sheets were not clean ! In the bathroom the towels were wet as if someone used them ! The hotel did nothing to accommodate us to rectify the situation, instead we were kicked out without a refund !

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
It was very unfortunate that we had to take the extreme step of calling the cops and escorting you from the hotel. We at the hotel tried everything to accommodate you the best we could. As a hotel Manager my job is to Welcome the Guests to the hotel and take care of every need of theirs within reason. Unfortunately with you booking a smoking room online and Hotel being sold out that evening we could not accommodate persistent requests for being accommodated in a Non Smoking Room. When the gentleman with you, became belligerent and disruptive, in order to protect the other guests's experience and guests safety we were left with no other choice to call the cops and have you removed from the Property. Mind it this was done after repeatedly asking the gentleman to control his language and loudness of his voice. The gentleman was being abusive to the staff and their were other guests with children in the Lobby. We had to do what we did to protect those guests and their children.

"Port in a Storm"

5
18/03/2018

Our power was knocked out during a recent snowstorm/blizzard. Checked in here. Room was clean and warm, Staff was very helpful. Overall an excellent experience. Breakfast was good to have as a lot of places still had no power and were closed. Quiet considering the place was full. Really nice will stay again if need be.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thanks for your Review. We look forward to hosting you again.

"Average Hotel, great location"

3
07/03/2018

The hotel room could have been cleaner, my wife found hair on the bed sheets and we contacted the front desk. The custodian was prompt and courteous and changed the sheets. The hotel was totally booked up, due to locals renting rooms because of snow storm power outages. The TV screen was dirty and the bathtub drain was clogged. My grand kids loved the indoor pool. The location is great if you are visiting Camelback or the Outlet stores.

"Helpful and friendly staff, clean and comfortable hotel"

4
04/03/2018

The front desk staff were awesome, very friendly. We checked in during the recent snowpocalyse, and considering all of the mayhem going on, the staff were awesome. The room, a king, was clean and comfortable. Breakfast was great, and the staff kept everything neat and tidy even though the hotel was inundated with people stuck there due to Rt 80 and all other roads being closed.

"Okay Stay-Cleanliness is so-so"

3
04/03/2018

Stayed 2 nights with my husband for a snowboarding trip. Upon entering room it looked clean and orderly, but when I went to use bathroom there were long, thick black head hairs on bathroom floor-grosss! That turned me off a bit esp when inhad to dispose of them. Noticed a lot of dust in bathroom, on tissue box cover, ice box/tray, towel shelves. Minimal amount of towels, no hand towels- just large (had to ask for more hand ones). Stains on some towels-gross. Looked like makeup or grease. Makes me wonder how thorough they clean things like the toilet and tub in between guests. I went to the bed to start to upack and the same black hair was on the bed! I checked the entire bed at this point, but that was the only one. Still gross. Anytime we wanted to use the indoor pool (which was on our floor) it was packed with kids and their parents. Since it's a small pool We were never able to swim. It's annoying when the same groups take over any hotel pool. Walls were paper thin, was able to hear every child on our floor screaming and running down the hallways at 11pm while we tried to sleep (their parents as well!). Staff should monitor halls, esp the one where the pool is to ensure people aren't being disruptive at night. Breakfast was ok, eggs seem to be powdered due to the abundant amount of water sitting in the chafing dish. Tasted fake but there werent many options for protein. One choice of meat-turkey sausage. Waffles were pretty good. Staff/ guests like to smoke right next to the back door, which is annoying when you want to come in. Have to pass a giant cloud of smoke. Should require people to smoke certain amount of feet away from door. Overall it was an ok stay for 2 nights but I was glad to leave.

"Serves its purpose"

3
02/03/2018

We are a family of 4 who left the great wolf lodge and realized we were stuck in the area due to the hazardous road conditions. So we decided to stay 1 mile down the road at this best western. pros: free wifi; the rooms are clean, conveniently located, free breakfast; very quiet in room despite full occupancy; we arrived very early and our room was available. Negative: the front desk only had one receptionist so the wait to check in was 25 minutes since she also had to answer the phone; the hotel pool water is not heated (we bumped into a maintenance man in hall who said it was set to 85, but did not care to check the pool after we told him the water was cold); no shop to purchase essentials such as milk which is much needed when stranded in a hotel; not enough towels in room for family of 4 plus they are small towels; there is 1 pinball machine that is very loud and eats your money; there is no storage room for your luggage should you arrive early. Despite all of this I would still recommend this place if you are looking for a clean room to sleep in. We paid 139.99 plus tax which I believe is comparable for the area.

"Good rooms and helpful service "

4
25/02/2018

We reserved two rooms for three generations of the same family to facilitate a visit to Camelback Mountain. On arrival, the front desk was very helpful and friendly. Recommended an excellent restaurant nearby. Breakfast was merely adequate but again, the staff was very helpful in making waffles for us.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Hello Businessfellow, Thank you for your review and we are glad that your family enjoyed their stay with us. I will relate your positive comments to our staff. Sorry to hear that our breakfast was only adequate for your liking, we always welcome feedback to make necessary changes to the guest experience. Best Regards, Tom M. Operations Manager

"Best service I've seen in a while!"

5
28/01/2018

All of the staff was very outgoing and helpful. If we needed something they had it ready. Room was amazing with the fire place and jacuzzi. Very clean hotel and great people who work there. If we go back to the Poconos we will definitely be back to stay with Best Western.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Hello Victoria V, I am glad to hear that you enjoyed your stay with us and will pass on your praise to our staff. Thank you for your review, hope to see you soon. Best Regards, Tom M. Operations Manager

"One Night Stay"

4
25/01/2018

I was little reluctant to stay here again but under new management and it shows the place was very clean rooms are redone and very clean, the breakfast was good for quick bite and out the door. Overall very nice and clean compared to what it was before. Great job place looks good from what I seem!!

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Hello Animal661, Thank you for your kind review. I am glad that you enjoyed your stay with us and noticed our renovations since your last visit. We are constantly making improvements in our facility and service to better cater to our guests' needs. Hope to see you very soon. Best Regards, Tom M. Operations Manager

"Avg Hotel; Great Staff"

3
15/01/2018

Very average hotel near Camelback Mountain Resort (3 miles). Free breakfast, pool, free parking, and some rooms have fireplaces. Staff was very friendly and accommodating. Breakfast area gets very crowded during the winter. It could use more seating and a better layout. Its a linear setup along side a wall so it gets back and very hard to move. Pool is nice but dark. It could use more lighting and a hot tub for adults. No restaurant or bar on site.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Hello Drew Y, Thank you for your review. We are always trying to improve the guest experience and we'll take your concerns about the breakfast seating/layout and pool area into consideration. Thank you for acknowledging our staff as well who take pride in providing exceptional service to our guests. Looking forward to seeing you on your next visit. Best Regards, Tom M. Operations Manager

"My stay at Best Western"

5
09/01/2018

The hotel is clean and very nice. It is quite comfortable y did provide what I was expecting to receive. The rooms smell good and they were always very clean. The double beds are a little small, though. The front desk service is really good and they were always polite when I needed something. The location is very strategic as it is close to shopping malls, the resorts, and restaurants.

"Poorly managed"

1
07/01/2018

Manager does not return calls/emails. Problems: 1) arrived late (midnight) and didn't get into room until 1am. No other guests were checking in 2) room didn't get serviced. Request to provide towels due to room not being serviced took 1.5 hours 3) when room did get serviced, it was not properly cleaned

"Pleasant Stay"

3
02/01/2018

Rooms were clean, but small. Staff is very helpful and accommodating. Pool was very nice on a cold, snowy day! Because of an illness, and a trip to Urgent Care, we asked for a late checkout, and the staff was very accommodating, allowing us to stay late, even though the hotel was fully booked for the next night.

"Decent stay"

4
23/12/2017

I stayed here for 1 night while skiing. It's super convenient to Camelback and loads of restaurants. Chris at check in was friendly. The room was decent. The only prob with the rooms are the bath towels. They can fit around a child, not any normal sized adult! Breakfast is included and was good - cereal, waffles, bagels, toast, juice, coffee. The woman working at the breakfast was my only real problem with the hotel. She asked me my thoughts on the president. I don't like to have political discussions with people I don't know so I just said he is okay then went back to checking my email while eating. She replied with something to the effect of since I like this president she does not like me. Ok. Whatever. A little while later, a family of 4 - 2 kids and the parents - all were wearing the same clothes - a festive Christmas shirt and matching flannel pants. The worker said to the the mother that she can't believe the father convinced her and the family to dress like this. The mother said she agreed with it. The worker then said she wants to take a picture of them and post it on Facebook. At the same time, the father said no they don't like pictures and the mother said no they do not want to be on Facebook. They got their food and sat down. I saw this worker start sneaking pictures of this family and talk under her breath saying with each picture that the picture isn't good or she can't get a good picture until she finally said it will have to do. She was already told by the family no pictures! Very nervy!

"Nice hotel"

5
17/12/2017

We stayed here on our way back from Virginia. This is a very nice hotel that is close to everything. The breakfast was setup nicely and was located on the second floor. The room was comfortable although the bathroom was a little small. Overall a nice hotel.

"Great Hotel!"

5
12/12/2017

Great experience from start to finish. Your staff is very friendly, helpful and pay attention to details. Very clean hotel. Nice breakfast with variety of options. Convenient location. We will be back!!

"GREAT HOTEL"

5
11/12/2017

My husband and I stayed here over night this past weekend for our 1 year wedding anniversary and loved everything from the fireplace in the room to the nice comfy bed to the indoor pool, free breakfast and fitness room. Also the staff was great as well and the room was nice and clean.We recommend it to anyone staying in the Pocono area. We will be back for sure. Two thumbs up and 5 stars for sure.

"Great hotel."

4
04/12/2017

Great hotel. Friendly, helpful staff. Clean rooms. Close to many amenities including outlet shopping and casino. Great place to stay with or without kids. We will recommend best western Poconos to friends

"The most relaxing and best place to go to take it easy"

5
30/11/2017

I enjoyed myself very much at the Best Western Poconos plus staff was beautiful the manager was beautiful and I'm looking to forward to going back again in the area was very nice everything was right there that you need it along with the outlets right in the back over a thousand stores down the block that have a pharmacy gas station everything was right there

"Was just ok.room clean bathroom mold on shower curtain "

3
26/11/2017

Really replace them.. free breakfast..place was overrun with people...looked like one woman trying to refill containers,and wasn't keeping up one woman monopolized waffle maker ..bagels ran out...no cream cheese or butter..total fiasco... Desk staff friendly and helpful..about the only plus..room clean beds comfortable Wouldn't go again

"Happy to have chosen this hotel."

4
26/11/2017

Staff were extremely friendly all around. Any and all questions were answered and the overall attitude of the staff were great! I was also happy with the two double bed room. The room was clean and roomy which kept our twin 3 year olds happy and entertained while we had our black Friday shopping bags safely stored. This place was right next to the outlet shopping g, and connected to a gas station with a burger king so everything was conveniently close by. The kids loved the pool as well with good hours of operation (up to 9pm). All other entities were close by so we had no issues with this place at all.

"Unclean, incompetent staff"

1
26/11/2017

Unfortunately, our stay was not enjoyable. We were charged extra for staying on Thanksgiving but did not receive anything in addition. The overnight check-in employee was incompetent and took 30 minutes to check us in. The room had a heavy smell of smoke despite being a non-smoking room. The heater was too hot or too cold all night. One of the towels had a red, blood like stain on it. The bathroom was extremely small (the door ran into the toilet). And we had a suite but this did not offer us with anything extra as there was no door between the rooms. It was simply a cheap experience for a moderate price. Very disappointing.

"A Very Nice Place to Stay"

5
14/11/2017

Clean rooms with an enjoyable fireplace, bright decor and the comfy beds. Great hot breakfast with a good variety of items to choose from. Close to the outlet mall. Will be back to explore this area further.

"Good hotel near the Water Gap"

4
13/11/2017

We stayed here while hiking around the Delaware Water Gap. The location is good, right of the interstate and not too far from the gap. The staff were all very good to deal with; friendly, helpful, and professional. Our room was very clean. The shower, bed and tv were all fine. We did not try the pool but it looked nice. Coffee and tea are available in the lobby 24 x 7. The breakfast was good, waffles, scrambled eggs, sausage plus all the other usual items. The had a very nice coffee, latte machine. It was a treat! We wish breakfast had started earlier than 7 am.

"Great Hotel!!!!"

5
11/11/2017

Best hotel in the poconos!!!! Well the suites are awesome so I assume the other rooms are great too! The hot tub in room is a nice touch along with a beautiful fireplace!!!! The room had a living room off to the side! What a wonderful layout! Felt nice and cozy like we were a guest in someone's home!

"Good value"

4
09/11/2017

Good value over all for the price. If you are traveling for business and need Wi-Fi, a clean room, and a quick breakfast in the morning, this hotel is a solid choice. I happen to like the Best Western chain as their location fall nicely within my company's price range for expenses.

"One of my favorite hotels to stay at when in Pennsylvania"

5
05/11/2017

This Best Western hotel is now on my favorites list when visiting Pennsylvania. The staff was great and friendly, the room was clean and modern, breakfast was great and plentiful. The variety of options at the complimentary breakfast buffet was excellent. Although we did not have the time to use the indoor pool during our stay, it appeared to be very clean and a farely large size. I would definitely recommend this hotel to others.

"a great hotel"

5
03/11/2017

If your looking for a nice hotel this is the one the only thing i can say its clean and it has a great staff to greet you and help you Go staff if i didnt say this hotel is very close to everything even the casinio

"I will not stay at Best Western in the Future"

1
31/10/2017

Staff was incredibly rude and the hotel misrepresents the handicap accessibility of the building. This hotel is not ADA complaint. When I arrived (before we even had the handicap issue), I paid the deposit on both rooms we had paid for, and asked to leave a key at the desk for other half of our group. I was told that that wouldn't be a problem, but when the other half of our group arrived, the desk refused to issue the keys unless they paid another deposit on both rooms. This was corrected by another associate, but only after we missed our dinner reservation. Later we learned that the bathroom in the room was not handicap accessible, and the bathroom in the lobby was also not accessible despite being label as such. When we asked for any kind of accommodation, they became indignant and told us to use the bathroom at the gas station down the street.

"Super friendly, clean and accomodating"

5
28/10/2017

We were welcomed with a great smile and friendly hello from Alexis. We were booked in a double bed but wanted to be in a king since it was just the two of us. Chris, the front desk manager was helpful and was able to accommodate us. Our room was super clean, and the bed was comfortable. The hotel was quiet despite all the kids and families going to the spooky event at Camelback. Awesome staff, room, convenient location and great coffee. Who could ask for more. Looking forward to staying here again. /

"Good stay"

5
27/10/2017

Had a good stay. Bed was comfortable and breakfast was good. Quiet stay on the 3rd floor. Only "issue" are the towels are a little thin and leave lint on you. Had and issue with the drain in the tub not sealing completly when trying to fill the tub. Maintenance was there to fix it shortly after the call was made to the front desk. Very close to food and shopping. Will stay there again if I will be in the area.

"Clean, close to shopping and wonderful complimentary breakfast served."

5
23/10/2017

My kids stayed at this hotel for an overnight trip to view the wonderful fall foliage and to do some sightseeing. Our family has stayed at this hotel other times as well. It is neat and clean. Breakfast served is always fresh, many choices-something for everyone. This hotel is close to shopping, restaurants and many sightseeing areas. We got a discount through Triple AAA- so it was reasonably priced. Would like to see bigger beds in the room though-full size beds are a little small for 2 people.

"Convenient location with pros and cons"

3
23/10/2017

The pros clean spacious rooms, beds were comfortable. Complimentary breakfast was ok. The cons the staff wasn't warm and welcoming outside of check in. Our room wasn't clean when we left and we were gone for the entire day. So it is possible to not get any housekeeping service while at this hotel. The towels are old and some had stains in them. The chalking around the shower needs to be redone. The room I was in faced the pool (rm 326) which didn't allow any sunlight. I would recommend the hotel butI would also recommend you bring your own towels. The hotel is right of the highway and right around the corner from the outlets.

"Clean and comfortable place to stay-close to shopping and site-seeing. Fabulous complimentary breakfast too!"

5
23/10/2017

We have stayed at this hotel before-have always enjoyed the complimentary breakfast-the food is always fresh and there are a good amount of items to choose from. It is very convenient to be able to grab a nice breakfast before going about your day. The hotel is neat and clean, close to shopping, restaurants and sightseeing.

"A retreat from home"

5
21/10/2017

We enjoyed a king bed suite thanks to our Best Western Rewards program. The room had a fireplace and hot tub. The bed was comfortable and the ambiance relaxing. The breakfast buffet was above average. Wifi was satisfactory.

"Tannersville"

4
15/10/2017

nice room, a little small, but clean. big jetted tub but two jets didn't work nice breakfast room and hot breakfast HVAC unit worked well Fire stays lit for over 3 hours, but is definitely meant for warmth not decoration

"Clean Hotel with Indoor Pool"

5
13/10/2017

Hotel was very clean, both the room and exterior/interior. Indoor Pool was nice except for a Band Aid floating around. Breakfast had many selections and was very good. My only negative would be the traffic noise on the back side of the Hotel which faces the Interstate.

"Good location"

4
12/10/2017

It is a good location for what the Poconos has to offer. It is a little better that average. The rooms were OK, the bathrooms were on the small side. We had a none smoking room, but we could still smell smoke in the bathroom area. The breakfast was good, but the breakfast area was small and very crowded.

"Best Western Pocono, Pennsylvania"

3
10/10/2017

Decent...not great. Provides some value but you get what you pay for. The staff was helpful but the decor and interior needs updating. The hall and facilities were dated also. A bit overpriced for what you get.

"Good value"

4
10/10/2017

Although quite dated we found this hotel very clean and good customer service. It is well located just off the interstate and although slightly higher price than some other nearby hotels, was worth the extra. The beds were comfy, facilities good, shower hot and the breakfast had plenty of choice. It's also walking distance to the Crossings outlets.

"It was ok..."

3
04/10/2017

Very clean, but a big dingy. Bed had a slump in the middle so my husband and I kept rolling in all night long. Bathroom is really small and tub would fill up when you took a shower. But clean does mean a lot to me so there's that. The free breakfast was good. Eggs, bacon, waffles, the normal, but the flavor was there. The rooms were quiet. No traffic noise which was great. Only 5 miles from Mt. Airy Casino, which was nice.

"Comfortable and convenient"

5
30/09/2017

The room was comfortable and clean. The only draw back is our room was located on the 3rd floor and no elevator access past the 2nd. (There are 2 different 3rd floor wings) when you have a weeks worth of luggage this can be quite difficult, especially with arthritis. But it was quiet and comfortable!

"Clean, quiet and confortable"

4
21/09/2017

We checked in at the hotel late and got a good rate. We were on our way back to NY from Niagara and decided to stop in Tannersville as the hotels in New Jersey/New York are crazy expensive. This hotel was nicely located and affordable. The rooms were comfortable, clean and most of all, the hotel is located outside of the immediate highway surrounding (< 1 mile though) but in a very quiet environment which made our short stay even more comfortable. The staff were friendly at check-in and breakfast. I would definitely recommend for a stop over or if you are doing business in the area i guess. Close to two malls and restaurants, etc. (driving distance < 1 mile from the hotel).

"Best Quality"

5
20/09/2017

For the price, this is one of the Better Best Westerns I have stayed at. I have stayed in Deluth Ga, Edison NJ and Tannersville PA. I have recommended the Tannerville PA location because of it's location right next to the outlets. The diners in the area are reasonable.

"Good"

4
06/09/2017

Will stay again.The only negative is there is no security. short staff the front desk lady multi task and it look like she does all the roles. Printer does not work. But overall Breakfast excelent fresh food clean area. The vending machine they were not working the sell snack in the front desk but have no room charge. Room good size for family. Hotel near express way gas station restaurants and stores.

"Tannersville Stopover"

4
04/09/2017

We stopped here on route to NYC. The area is pretty. The room we stayed in was OK The dissapointing part was the mold in the shower area. The staff were very good at checking and checkout. We enjoyed the Barley Brewery for our dinner.

"Our room smelled dirty."

2
31/08/2017

We stayed here last week and our room had an unpleasant musty smell. We were offered another room a few doors down later that evening, but it smelled even worse. Also, the towels didn't smell clean either. They smelled like they were either washed without soap or dried without being washed. Breakfast was decent, but crowded and the front desk staff were fairly nice, but I don't think I would want to stay here again based on the smells in our room.

"Happy with Best Western!"

5
28/08/2017

I come to visit with my grandkids who live nearby. The hotel is always very clean, and attractive, and the staff are always very accommodating and hospitable, The breakfast is delicious and the pool is an extra added attraction for the kids. High marks!

"Its Ok...Clean Rooms"

3
27/08/2017

Not too Bad if you get a good rate....Nice Pool. Its close enough to everything in the area.The breakfast was included and very good for free. Staff were nice people and we had no issues. If your in this area you will be fine and comfortable in this place.

"Decent Room; Disgusting Service"

2
24/08/2017

I booked this room at the last minute because the hotel I normally stay at in this area was sold out. By the pictures on the website I thought I would have a relatively good experience. However, when I checked in I was greeted by a disgruntled employee at the front desk who stated that "I booked a smoking room with two double beds" and that was all he could give me. I did not prefer a smoking room, but if that's all that was available I would be alright with it, there is just a nicer way to explain the situation to a guest. Additionally, there is a $50 hold upon check in which is normal. However, you are unable to charge snack items that are for sale in the lobby back to the room toward the $50. The gift shop is CASH ONLY. This is very unusual, as normally deposits are applicable to room charges as well as incidentals. While my boyfriend voiced his concern to me about only being able to pay cash for the items, the manager snarled that my boyfriend should talk to his manager instead of talking "under his breath" to me. Yes, I understand employees are often forced to enforce rules that they did not create however being in the hospitality industry, this employee should know that is no way to speak to a guest. When we asked for a receipt we were again greeted with poor service and told that "it would be a while" and that nobody since 2014 has asked for a receipt. Additionally, there is no elevator access to the room we were assigned to. Aside from poor service, the room itself is fine.

"Rude dirty ignorant staff at front desk"

1
24/08/2017

Terrible front desk staff charity unknowledgeable about product knowledge about the layout of the hotel I was on crutches and had to walk two flights of stairs. Told me there were 2 elevators and I was out of luck for paying for fireplace & pretend it was on

"Change the sheets"

3
24/08/2017

Didn't change the sheets, the bathroom was dirty, there was blond hair everywhere and I have black hair, we paid for two nights, but stayed only one. The hotel looks nice and is very well located, but for me a clean bed and bathroom is the most important.

"relaxing"

4
24/08/2017

Location convenient to Outlet Mall and Interstate 80. Continental breakfast full of variety. Pool large and clean. Mattress comfortable. I would recommend the hotel to my friends and family. Many restaurants are nearby.

"Convenient"

5
22/08/2017

I was very pleased with my stay. Rooms were clean, comfortable,quiet and the location was great.The staff was professional and accommodating and attended to our needs promptly. We will stay there again when in the area.

"Nice place"

4
17/08/2017

Everyone was friendly and the place both inside and out were very nice. The breakfast was very good with a nice variety including hot and cold selections. The only negative thing I have to say is that they lack seating. The place was way too small for the amount of people that stay there.

"Comfortable"

4
14/08/2017

Clean and comfortable although the beds are starting to get a little on the tired side. Location to area of Poconos we were in was perfect. Close to shopping if that is your thing. Right of route 80, gas close by which is convenient.

"Plus??"

2
11/08/2017

This is a Best Western Plus, but I have stayed at better Best Westerns. We arrived in the late evening. The front desk staff was very nice and welcoming. They even offered suggestions for dinner. When we got to our room, it had a bad smell, something like urine or old fish. Because the hotel was sold out, they did not have any other rooms to offer us. They did send someone up right away to spray the carpet with something that smelled like febreez. It helped for a little while, but the room smelled again later that night. The room was small, the bathroom tiny. The hotel does offer a fitness center and pool. The morning front desk staff was not as friendly and we saw them outside smoking multiple times as we were loading our car.

BestWesternHotels, Corporate at Best Western Plus Poconos Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"SO CLOSE TO OUTLETS"

4
08/08/2017

I would rate this hotel as very good. The room are okay with very comfortable beds and pillows. It provided free Wifi service and onsite parking. The only way to enter the hotel's side doors is with the key so that made safer. The breakfast was a basic continental breakfast with the waffle maker and coffee machine. There was free coffee and tea in the lobby 24-7. The pool was very warm when you enter the room, however, it had a very high chlorine smell and water was too cold for us. We visited the pool room and decided to leave. The gym room was crowed the times we walked by so we decided to walk around the area instead. Outlets very close with small food court. I will stay here again but would not want a room with the heart shape whirlpool bathtub. I rather pay less and have a regular shower instead

"Friends Getaway"

4
07/08/2017

Convenient to the activities of Camelback Resort, dining, and shopping. We booked a room here in 2009 for a mini honeymoon when it was the Ramada and had an awful experience. The place was so dirty that we had to leave and fought for 6 months to get our money back. I did not realize when I booked this hotel that it was the same one, but now a Best Western. We had a WONDERFUL experience this time. I am so glad that this hotel can now be an option for travel again in the future.

"Awesome hotel"

5
03/08/2017

clean and friendly the pool site is nice and kid friendly. Breakfast is delicious. Only thing missing is a little spot outside for families and kids to relax at night instead having to be in the actual room.

"Short Getaway"

4
31/07/2017

Good location... one down side (although I've never stayed in a smoking part of a hotel) was that there were no elevator service directly to the floor I was staying. Nonetheless, this was a sudden getaway and was very pleased with my stay. Familiar with the area, so getting around was pretty easy..Kids had great time, really enjoyed the pool... short stay so only had time for fishing near by...will hopefully spend more time on another occasion.

"Awesome Hotel"

5
23/07/2017

This hotel was great!! From the cheerful staff at check-in, to the beautiful mountain scenery, and let's not forget the breakfast, everything was absolutely delightful. 10/10 would definitely stay here again.

"Great Hotel"

4
21/07/2017

Great Staff at this location. Room was nice and clean upon arrival. After checkout i left several items inside my room, staff was nice enough to mail my items to my home in New York. Overall it was a great stay. Would recommend to others and will return on future trips.

"Not bad but could be better"

3
19/07/2017

The bed mattress was not in very good shape. This hotel is in need of some work. The room and the hotel is smoke free but the room did have some kind of smell. The electrical outlet outside the bathroom needs to be replaced. The area where the free breakfast is small and congested. They allowed a group of people to have a breakfast meeting and they took up a lot of the seating. The WIFI was terrible.

"Mommy Daughter Trip"

4
19/07/2017

We enjoyed our stay. It was quite comfortable. We enjoyed the breakfast, pool, convenient location and free parking. Will visit again in the fall and possibly in the winter. Great place to stay. Thank you Best Western!

"Very Nice Property"

4
09/07/2017

Only stayed for 1 night, but the property is really nice. Better than my previous overnight stay last week at the Hilton Meadowlands! There were plenty of a/c outlets for chargers and the breakfast was nice, even though it was crowded. If ever I'm up in the area again, I'll definitely consider this property. Also the front desk staff was extremely nice and accommodating.

"Better than average"

3
05/07/2017

We weren't too sure what to expect, but we were pleasantly surprised. We arrived early and could not checkin right away, however, we were invited to eat breakfast. While it was crowded, the breakfast was better than expected. After-breakfast we went to the Outlets which are only about 5 minutes away. By 11am, we called and our room was ready. The room was clean, New looking rugs, good size, and close to the breakfast room and pool on the second floor. All in all, it was a great stay. It served the purpose and I would stay again. It pretty close to most attractions and the breakfast was not bad. Scrambled eggs, sausage, variety of breads, yogurts, fruit, juices, cereals, waffle maker; Many options to choose from. But, get there early because the layout causes congestion. I would make two small recommendations: 1) Alternate breakfast meats 2) redesign layout for smoother flow. Beds were also very comfy. Thumbs up !!

"Not a good dining room or breakfast experience"

2
04/07/2017

This is amazing and I can't submit a review unless it is at least 200 words long and I learned this after I've gone through all the other questions. Let me say I did not like the dining room area the chairs were very close to each other you couldn't even navigate the dining room also the waffle maker didn't work I was really not happy with my stay here

"GREAT STAY AT THE BEST WESTERN"

5
02/07/2017

Front desk clerk CHRIS is awesome his suggestion for dinner was also a great pick. Even before HE TENDED TO US HE WAS ON THE PHONE TRYING TO HELP SOMEONE WITH A FEW QUESTIONS AND WAS VERY NICE AN POLITE. The room and pool are very clean.

"Relaxing in the Poconos"

4
30/06/2017

Our room was nice and clean. Decor was pleasant. Staff was very friendly and helpful. Chris, one of the managers, recommended a great Italian restaurant for dinner. My husband and I had a nice relaxing time. Pool was a bit disappointing. It was cold and dark. Skylights would have been nice. Overall our stay was nice.

"Weekend stay"

4
25/06/2017

Plus: The hotel was very well kept, clean, very courteous attendants, good service and well located to nearby attractions and shopping areas. Minus: The lighting was not bright enough, the hotel should consider day light LED light bulbs. The refrigerator was not working at that time.

"Awesome stay"

5
20/06/2017

We had gone for the weekend in the February and the trip was amazing. I had pre booked Best Western Plus. The room was very nice, less spacious but good enough for two people and according to the price. The room and bathroom were clean, ample space for parking. The best part was it's delicious breakfast with lots of varieties. I definitely recommend this hotel. It's like 10 minutes drive to Camelback and around 20 minutes drives on the other side towards the city for dinner. For a quick food, Burger King is attached to the hotel.

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Dear Amitatu 3, First off let me thank you for your kind words about our Hotel the Best Western Plus Poconos, we strive our selves on making each guest feel like it is their home away from home. We are glad you enjoyed the breakfast, we always try to add more variety of items to make sure the guests keep coming back. Once again thank you for your comments and hope to see you come back very soon. Regards, Sanjiv Gosain General Manger.

"Not bad"

4
18/06/2017

We stayed at this Best Western while attending the NASCAR race at Pocono Speedway. Great location for accessing the track -- several ways to get there and none took more than 20 minutes. The room was comfortable - wish it were a little bigger. The bathroom was way too small...had to close the door to sit on the toilet. Breakfast was the exact same options every day -- "hot" breakfast was scrambled eggs and sausage and then you had the usual choices of oatmeal, yogurt, waffles, fruit, etc. Awesome coffee machine!

"Bday weekend at the Poconos"

4
06/06/2017

Came here with my husband for a bday shopping spree (Compliments of my husband) :-) Hotel is nice, it is located on a hill next to a Burger King and Gas station. Nothing extradorinary but it was clean and nice-looking. Staff was friendly. Parking is free. This hotel is so close to the outlets, which is great. (I think 5mins away) Breakfast was ok, not too much variety but at least I could get a hot meal. Can't say anything else for the pool and fitness center, didn't use it but it looked like it was in good shape.

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Dear Melissa D, Thank you for your comments regarding your stay, We love it when our guests enjoy their stay. I am glad you enjoyed your birthday weekend, We are very close to the outlets, and many other of Pocono activities. Once again thank you for your comments and hope to see you stay again Regards, Sanjiv Gosain General Manager

"Comfortable, clean and quiet!"

4
05/06/2017

Close to everything, and very nice! The room looked totally upgraded with new everything--frig, microwave, furniture. Comfy chair with foot stool, too. Staff were terrific. I will stay there again if I'm in the area.

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Dear Taichimeyers, Thank you for your comments regarding your stay, We are glad you noticed our renovations we did for our guests, We love when our guest take notice. Also thank you for your comments about our staff, they take great pride in making sure every guest has the best stay ever. Once again thank you for your comments and look forward to seeing you again. Regards, Sanjiv Gosain General Manager

"rooms could be larger"

3
05/06/2017

the staff was great.the rooms are small for four adults. the beds are regular and they all should be Queen size- and not very comfortable. the bath room small. the pool needed to be deeper this one is 4 feet,no one could swim.the towels for pool were rough and scratchy to the skin.

"Family trip"

3
03/06/2017

Hotel was more than I expected. Close to shopping outlets and Casino, Mom and family were happy with breakfast. Staff was very courteous and always Available. Will definitely stay again when visiting .

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Dear Marisol R, Thank you for taking time to write the review of Hotel, We at the Best Western Plus Poconos strive to make each guests stay memorable. We are happy you enjoyed the close proximity to all that Poconos has to offer. Also thank you for your kind comments about our staff, we love when we make our guest stay an enjoyable one. Once again, thank you for you comments regarding your stay and hope to see you next time you come to our Hotel. Regards, Sanjiv Gosain General Manager

"nice hotel"

5
01/06/2017

To all that reads this this is a very nice place to stay and the whole staff go out of there way to help you it is also very close to everything this hotel is also very clean and kept up nice if you need anything just ask at the front desk. you can say hello to chris or alexa

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Dear firesafety1, Thank you for your review of the hotel, we at Best Western Plus Poconos love when are guests stay is enjoyable. We are glad you were happy with the cleanliness of the Hotel. Also we are glad Chris and Alyxes at the front desk were able to assist you with all your needs. Once again thank you for staying with us, and hope to see you soon. Regards, Sanjiv Gosain General Manager

"Quick, nice stay"

5
30/05/2017

We stayed 2 nights as we were passing through town. very convent location~ close to everything, nice staff~ very friendly, we used the free internet, free breakfast~ food was good but was crowded, and work out room and pool

"Beautiful Area"

5
29/05/2017

We would have stayed longer but we were passing through on our way to NYC. A very nice place to stay and a lovely area. Nice any time of the year. Lots to see and do. Have visited this area in the past and always liked it!

"Hidden Gem and close to everything"

5
28/05/2017

I booked this hotel on the fly for Memorial Day weekend and I was lucky enough to be able to stay one night. Our room was spacious and clean. I would definitely stay there again. The breakfast was delicious and the waffles were hot & tasty! A few minor things to note- the 2nd TV did not work ( no biggie), the coffeepot did not work (it can be changed out). The mattress was comfortable but it did sink into the middle with our 2 bodies in it, but the sheets were clean and soft. I wish we had more time to use the jetted tub! I hope to come back and stay there again in August. It is a great location and our front desk man Chris was great. A bonus- the pool is inside if the weather stinks.

"Nice Stay in the Poconos"

5
26/05/2017

We have been off the Best Western Brand for a while but recently we made a trip to Kentucky and they were the only decent Hotel in the area and we had a great stay, so when we decided to make an overnight trip to the Pococnos for a shopping expedition we found this Best Western Plus in Tannersville that was highly rated on Tripadvisor and we reserved a room and it was a good choice. Check in was quick with the person at check in talking to us about local dining options. Our room was on the second floor and had two Double Beds, not many places have double beds and we love them as that is what we sleep in at Home. We slept very well and in the morning headed to the Breakfast Room, We had fresh waffles, scrambled eggs, bacon & yogurt, the Person servicing the Breakfast Room kept everything replenished and was very friendly, while we were eating a Man in a Suit came in and looked around, we thought he was a Guest but turned out to be the Manager, apparently he is very hands on we had a lengthy conversation with him at check-out. Oh another thing, in the Breakfast Room they have a Coffee Machine instead of Coffee in Thermos Jugs, I was apprehensive to use it but it made very good Coffee as a matter of fact I made a cup of Cappuccino to take back to our room. I can't wait for our next shopping expedition to stay here again.

BESTWESTERNPOCONOS, General Manager at Best Western Plus Poconos Hotel, responded to this review
Michael thank you for your Review. It is my pleasure to Welcome you back the Best Western Brand. I am so happy you liked your room and the Breakfast. I am not sure if you were able to use our other amenities in the Hotel like our Indoor Heated Pool and fully Equipped Gym. Me and Tom who you met in the Breakfast Room would be very happy to take care of your reservations for your next trip to the Poconos. If you would prefer to Book online please copy and Paste this URL in your browser. http://www.bestwestern.com/pluspoconoshotel Sanjiv Gosain General Manager.

"Very Clean Hotel"

5
17/05/2017

My husband and I stayed here one night while visiting relatives in the area. The hotel was easy to find and in a good location, as we needed to do some grocery shopping for a family bbq the following day.. There was a Weis grocery store down the road as well as gas stations, restaurants, etc. The hotel was immaculate and the bed was very comfortable. It also had a gym, an indoor pool, and free breakfast. The breakfast was average (scrambled eggs, sausage,waffles.) The only thing missing was bottled water, as we wanted something cold to drink and they only thing they had was orange or apple juice (too much sugar for us). The main thing we were unhappy with was that there was no ATM on site and the vending machines do not accept debit cards. Neither does the clerk at the counter. The night we checked in we were very thirsty and could not get anything cold to drink other than tap water (awful). We were out of cash and only had our debit cards. The nearest ATM was at the gas station next door. I was told there was a path I could follow to get there. My husband recently had spinal surgery and was in pain so he couldn't walk there, and I was not about to walk alone at night in a strange place, nor were we willing to get back in the car to drive to an ATM so we had to settle for horrible tap water. I suggest they get an ATM in their lobby for the convenience of their guests.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Hello, Gina G, and thank you for taking the time to write your informative review. Thank you for choosing to stay with us while in the Poconos visiting family. I'm glad to hear that your room was immaculate and comfortable, and that you were able to enjoy the gym, pool, and breakfast buffet. I am sorry that we don't carry bottled water in the breakfast, but we do have a water dispenser in the gym free of charge. I will pass on your suggestion of an ATM to our owner. As of now, we do not have an ATM on site, but there is one in the gas station next door. Our apologies for any inconvenience. We do hope you will choose to stay with us again on your next visit. Best Regards, Jackie Russell Guest Services

"Quality Time!"

5
16/05/2017

My boyfriend and I went to The Poconos, so we need an hotel to stay 3 days out of the city (New York) we choose The Best Western just because I read the reviews and it fulls my expectations, once we were there, the reviews were nothing, the employers all are great, but the ladies in the reception were exceptional to me, specially one with blonde hair and glases, I forget to ask for her name but she were really helful, because we were kind of lost, and she guides us... I would like to come back same hotel, with same staff...

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Flora Z, thank your for your review and your kind words! I am happy to hear that we not only met, but exceeded your expectations. It will be my pleasure to personally pass your compliments along to the ladies at the front desk for their exceptional service. We're always happy to help our guests find local attractions and print out any directions that you may need. We hope you both will come visit us again, we'd be happy to help book your next reservation, give us a call anytime! Best Regards, Jackie Russell Guest Services

"Great hotel, poor sleep conditions"

3
15/05/2017

Hotel is conveniently located, staff are very friendly, and rooms look very nice inside. Unfortunately we got very poor sleep with our room being too warm (thermostat was set to 61 but probably stayed above 70 all night) and the pillows were MUCH too large to sleep comfortably. I would suggest bringing your own pillow if your room has a king bed.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, linseyo395. I am so glad to hear that you found our staff friendly and welcoming, our rooms attractive, and our location convenient. I apologize for the room temperature not being comfortable for you. I will have our maintenance personnel look into the heating and cooling unit in your room to correct any issues present. In our constant effort to improve our hotel and our guests' experience we have recently placed new, king size pillows in our guest rooms with king beds. I am sorry they were not to your liking, but you make an excellent suggestion for our future guests to bring their own pillows if they have a preference for a different size/style of pillow. Ours are generally replaced pretty often and tend to be of the "fluffier" variety. We do hope you will stay with us again and give us the opportunity to provide you with an exceptional stay. Best Regards, Jackie Russell Guest Services

"Fine for two-night stay"

4
08/05/2017

We stayed on the nights of May 6 & 7. The inn is classified as a "Plus," although I wouldn't go so far as to say that it was that exceptional. Best Western Plus is supposed to be more upscale than its sister properties that bear the name Best Western (without the Plus name). I had actually stayed at a regular Best Western in Cumberland, Maryland on the night of May 5 that was a nicer property. Don't get me wrong, though. The property had very attractive rooms and hallways. It had pretty carpeting in the hallways and guest room. The beds were very comfortable, and they gave each bed three pillows. You can't beat the location, which is very close to the Interstate, off of Exit 299. You can go to the large factory shopping outlet for in just a couple of minutes. The breakfast room seemed to be a bit small and crowded for such a large facility. There is a good-sized indoor pool, but there is no hot tub. I wouldn't have a problem with staying at this facility again, and it is one of the nicest inns in the area.

BESTWESTERNPOCONOS, Owner at Best Western Plus Poconos Hotel, responded to this review
Thank you, karoleigh for taking the time to write your review. I'm sorry to hear that we did not exceed your expectations to provide you with an exceptional stay. I'm glad to hear that we had some redeeming qualities, such as clean and attractive guest rooms and corridors, comfortable beds, and convenient location. I'm glad you mentioned our pretty carpets, as we have just recently installed new carpeting, in our constant effort to improve our hotel and our guests' experience. Thank you for your continued patronage and loyalty to the Best Western brand of hotels, we do hope you will stay with us again when you are in the area. Best Regards, Jackie Russell Guest Services

"Quiet and clean in a central location"

4
03/05/2017

The computer was down on our arrival so we had to take a seat until the frustrated clerk could get it restarted, it took 15 minutes. The room was very clean and even though it was close to the highway was very quiet. It's located 2 minutes from a outlet mall so that was a bonus. Lots of restaurants in the area to choose from and a casino about 15 minute drive.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you, Sheila M for taking the time to review your stay. I'm sorry to hear that there was a short delay in getting you checked in upon your arrival. Our apologies. I am glad to hear that after that slight issue you and your family found our rooms, clean, comfortable and quiet. As you mentioned, our convenient location is a bonus for people looking to enjoy the Poconos. We are situated near many area attractions, such as the Crossings Outlet, Mount Airy Casino, Camelbeach Water Park, restaurants and more. We thank you for choosing Best Western and hope you will visit us again soon to give us the opportunity to provide you with a perfect check in experience. Best Regards, Jackie Russell Guest Services

"Vacation /Get Away"

5
26/04/2017

This trip was very economical and relaxing. I love Best Western hotels and have stayed at several. I highly recommend. Also, very accommodating to families with kids. The highlight of my trip was that the outlet was five minutes away. Also, a variety of restaurants within two to three miles.

"Warm and Welcoming"

5
26/04/2017

The facility was pretty and very clean. The staff were professional in appearance and with interaction with the guests. The continental breakfast was good, with several items to choose from. Overall, a great stay.

"Great night at the best western plus!"

5
24/04/2017

Professional & polite staff. The room was nice and Cozy. My kids loved the pool area, I was relieved the pool was clean and well kept. We had a nice stay, even if it was just for the night. We would definitely stay here again.

"waterpark trip"

4
23/04/2017

This a excellent hotel to stay if your planning a trip to any of the nearby waterparks and shopping areas in the Poconos. It has a fitness room, indoor pool, free breakfast, and free parking. it is a great option for family trips.

BESTWESTERNPOCONOS, Manager at Best Western Plus Poconos Hotel, responded to this review
Thank you roberttZ9961UW for choosing to stay with us on your water park trip. I hope your family had a great time riding the slides and waves! As you mentioned in your review, we are close to several Pocono area attractions, including the Indoor waterparks at Kalahari and Aquatopia. We hope to see you and your family will visit us again this summer. You can enjoy some outdoor fun at Camelbeach Waterpark, zip lining and tree-top tours at CBK Mountain Adventures, as well as golfing, hiking, and more. Call us anytime, I'd be glad to book your next stay for you! Best Regards, Jackie R. Guest Services

"best western plus"

5
21/04/2017

My stay was made great by the outstanding customer service and high level of commitment by the management and staff. Breakfast was fresh and always full. They also gave great suggestions for places to see and also to dine around.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, georgegU6753HI, for your kind words. I am glad to hear that we are reaching our goal of providing superior service. I will be sure to pass your compliments along to the staff. We hope to see you again soon. Please feel free to call us anytime, we'd be happy to book your next stay. Best Regards, Jackie R Guest Services

"Loved everything except.."

4
20/04/2017

Upon arrival we stepped into a clean, warm, and sunny lobby. Jackie at the desk was genuinely pleasant and welcoming. She answered our questions and made sure were settled. Our rooms were clean and quiet. No specks or dirt or dust or stray hair anywhere. The bathroom was gleaming but small - not a big deal for us who have bathrooms at home anyway. There are microwaves in the room. I've never seen that before! Housekeeping during our stay was exceptional. Breakfast was filling - make-your-own waffles, pork sausage, eggs, cereal, delicious coffee, and juice. My son enjoyed the Danimals yogurt - great call on stocking kid-friendly yogurt. My advice for breakfast is to get there early because it could get crowded and the tables aren't that many. The location can't be beat. It's right off I-80 and close to other attractions in the Poconos. it's less than 5 minutes away to the Outlets too. My only suggestion for improvement would be the indoor pool. It would be better if it was heated, and if there was maybe hourly or frequent checks to see if towels are stocked (they ran out the few times we took a dip) and if the pool area is clean. I saw assorted small bits of trash on the concrete lip of the pool. All in all I was satisfied with my experience. Your staff Jackie, Betty, housekeeping, the ladies at breakfast, they're all great! Will definitely return if we visit the area.

"Best Western"

5
18/04/2017

I really like this hotel is very nice the lobby is very clean the rooms are very clean. The only thing I have to say bad is that the breakfast has all pork items. There is non pork items for those whom don't not eat pork. Just have more items that pleases everyone would be great.

"Great for a night's stay"

4
18/04/2017

Stayed here for a night, and we were pleased. Clean, mostly up-to-date, and everything working like it should. Seemed overall fairly updated, with nice furnishings and electric outlets. Bathroom ok, nice shower area with natural look solid surface - not cheap plastic nor tiles, but looked good. Bathroom needed towel racks, hangers. Relatively less expensive than other more resort-like places.

"A Great place."

5
14/04/2017

The experience was very good. I enjoyed all the amenities and the staff were very friendly. The rooms were well clean and the breakfast was delicious. I would recommend this hotel to anyone who wants a peaceful get away.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, 122orlandod for your kind words. I'm very pleased to hear that we provided you with a clean and comfortable room, a tasty breakfast, and service with a smile. Thank you for recommending us, we appreciate it! And we hope to have the pleasure of seeing you again soon. Best Regards, Jackie R Guest Services

"Great hotel"

5
09/04/2017

Hotel has s great location. Right off exit In heart of Poconos. Staff was super Friendly and helpful . Room was very clean and the shower was very good Internet was also very good. Staff gave exact directions to my meeting Breakfast was very good and staff at breakfast very friendly and attentive Will return for sure

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Robert J, for taking the time to review your stay with us. I'm glad to hear that our staff was able to provide you with a clean and comfortable room, a delicious breakfast, and superior service with a smile. We hope to see you again in the near future. Please call 570-629-4100 and we would be happy to book your next stay. Best Regards, Jackie R. Guest Services

"Great place to stay"

5
07/04/2017

Was with my family and we wanted to get away for a couple of days. I usually pre-plan but I figured this time of year we would have no problem finding a place. We headed towards the Poconos from NYC. We pulled over near camelback. I use to ski there as a kid. What a great choice we made to stay at this Best Western. From the minute I met Jackie the Desk Clerk I was impressed. Super friendly staff all around. Breakfast was much more then you get even when you pay and this was free. Indoor pool was clean and gave the kids something to do. My wife was happy to have a fitness room to use. The location is near everything. The room was so clean we felt as if we were the first people to use it. I was shocked to see a working fireplace in the room. Amazing! I cannot say enough positive things about our experience. We will be back.

BESTWESTERNPOCONOS, Front Office Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your in depth review. We are all pleased that you enjoyed your stay. I will personally pass down your comments to Jackie and let her know about your kind comments. I will also let the staff know about this review so we continue to provide excellent service to all of our guests. I hope to see you again in the future and if I can be of any service to you please do not hesitate to contact me directly at the hotel at 570-629-4100. Kind Regards, Christopher Russell Front Office Manager

"Excellent experience"

5
05/04/2017

The breakfast buffet was excellent every morning the staff were extremely nice housekeeping was excellent prices were reasonable and the overall experience was definitely well worth it I will definitely go back

BESTWESTERNPOCONOS, Front Office Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for letting us know about your stay. We are all pleased that you enjoyed everything while here. If I can be of any service in the future please do not hesitate to contact me directly at the hotel. We hope to see you again in the future! Kind Regards, Christopher Russell Front Office Manager

"BW Tannersville"

5
28/03/2017

The Hotel is pretty good and its nestled in the Middle of most activities in the Area. The Breakfast Lady is very welcoming. They served Breakfast for Champions, sausage&egg, pancakes and Whipped cream.You can't beat that! We will be back. :)

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Lee Van T. I'm glad to hear you guys received excellent service from our breakfast attendant and enjoyed a hearty breakfast. We can't wait to have you stay with us again! Give us a call and we'll be happy to book your next reservation.

"Pocono Getaway "

4
27/03/2017

Very Friendly and professional services, From check in to check out. Room was very nice as well as the fireplace in the room. Very close to some major attractions. Highly recommend.. Thank you for such a great weekend...

BESTWESTERNPOCONOS, Front Office Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for letting us know about your stay. We are delighted to know everything was great during your visit with us. We would love to see you again and if I can be of any assistance, please contact me directly at the hotel so I may help you with your next reservation. Kind Regards, Christopher Russell Front Office Manager

"NICE CHRISTMAS SHOPPING GETAWAY !!"

5
28/11/2016

I reserved Best Western Plus after a last minute decision to visit 100 Outlet Mall, for some Christmas shopping, the mall is just around the corner from the hotel. Very nice surprise when we get to the hotel, everything was clean outdoor and the same was indoor. The front desk guy was very friendly and helpful in assisting us with recommendations on where to eat. Our room was absolutely comfortable, clean and also has a good size for a couple. The rooms includes microwave, fridge, coffee maker. This time we stayed one night only, but our next stay will be for a whole weekend for a Romantic Winter Getaway, I will choose a room with fireplace and whirlpool !! The breakfast was super good and the lady that is in-charge of that area is super kind.

"Pool cold "

2
23/11/2016

Why have an indoor pool is the water is cold? Doesn't that defeat the purpose of an indoor pool. Double beds are not double. No way are they double wish I had a measuring tape. Bathroom door hit the toilet that's how small it was. Breakfast was delightful (eggs are not real) waffles yum!!! and staff friendly and nice. Gym is nice great fresh spring water. Wouldn't stay here again bc indoor pool was cold :(

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us snandwani. I'm glad to hear you enjoyed the hot waffles at breakfast and were able to take advantage of our fitness area. I have checked with our maintenance department, and our pool water is at regulation temperature of 80 degrees. Since our bodies are at 98 degrees, that is still going to feel chilly until we acclimate to it. It is a refreshing pool, not a hot-tub, so the water will not be bath temperature. I apologize for any inconvenience, and we hope you will stay with us again in the future.

"Place to visit"

5
23/11/2016

I would recommend this hotel to anyone. Excellent service and lovely room. The location is great as far as restaurants are concerned and Mt. Airy the casino is also close by. My friends and I plan to visit this Best Western again as it was an enjoyable time.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, 293madelines! We are so happy to hear that you enjoyed excellent service, a clean & comfortable room, and our convenient location. Thank you, and we hope to see you and your friends again soon!

"Nice hotel for price range"

4
17/11/2016

Overall the hotel was nice, especially for the price. The rooms were recently renovated with very modern furnishings, but unfortunately the hallways, and common areas and layout of the hotel are still dated. Not a huge deal, but the layout was especially confusing with parts of the main floor including the lobby being blocked off by a series of doors and linking staircases between the three floors. We got lost easily a couple of times trying to find the back entrance. We had a room with a fireplace which was a nice addition and provided the feel of being inside a rustic cabin without the cabin price. Breakfast was okay. Big selection, but not a lot of healthy choices beyond yogurt and fresh fruit. Fitness equipment was brand new and in great working order. My biggest quibble would be with the quality of cable TV and reception. I could not get over how poor the picture quality was on the TV. The TV was brand new, so it wasn't an issue with equipment. I don't know if they had the settings on the TV set-up wrong (as the TV in the fitness center was so much more clear) or if the cable signal was just of a poor quality. So, if you want to watch TV in the evening be prepared to endure a fuzzy reception and poor contrast.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Cheryl S. I'm glad to hear that you enjoyed the fireplace in your room and our fitness area. I will be sure to have the television from your room looked at to address your concern over picture quality. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Misty Mountain Hop..."

4
09/11/2016

This was a last minute booking before heading off to another part of the mountains, and it turned out to be a nice surprise. The room we were in (two full-size beds) was small but appeared recently renovated. Everything was clean and in good order. The front desk staff at check-in were welcoming and engaging (the same duo were there at check-out too)... not distracted or disinterested like some hotels we've been to. Their pool area is simple and very nice, though we did not have time to go in the water. The fitness room looks pretty up-to-date too. The game room on the second floor needs a little attention. All in all, we were very happy with this hotel. It is clean, quiet, convenient, and a good place to get some rest.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you wwwkenorg for taking the time to review your stay with us. I'm glad to hear that you received friendly and attentive service from our front desk staff and enjoyed your room and the pool area. I will take a look into the game/vending room. Thank you and we hope to see you again soon!

"Romantic Weekend"

4
03/11/2016

This was a great hotel for a romantic weekend. Lighting the fire place was a little hokey since Shawn the maintenance guy had to come up to light it, but the next night a duraflame log from CVS did the trick. Just make sure to take off the wrapper to reduce ash. The heart shape whirlpool tub was great. Sorry to any other guests for the singing.

"Freindly, clean, reasonable."

5
26/10/2016

For travelers on the road needing a good sleep and relax, this is the place. complete facilities. Plenty of good food around all types and prices. Supreme Outlet Mall around the corner and all the roads to the Poconos are near by.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Shim S for taking the time to review your stay with us. We're very happy to hear that we were able to provide you with a clean, friendly, and relaxing hotel experience. Thank you for mentioning our convenient location, we are near many local area attractions. We hope you will stop in again on your next trip to the Crossings Premium Outlets.

"Great Stop Over"

5
26/10/2016

This was our stop over after a long drive from Cape Code and before we drove to Washington DC. Loved Pocono shame we only had the one night stay. This is a quiet area with plenty of shopping and various attractions close by. The hotel included hot breakfast and free parking such a great bounus. The rooms have excellent facilities fridge, microwave and coffee machine. Spacious rooms clean and comfortable. There was a pool and fitness centre coffee in the lobby 24hours. We had an excellent welcome by Chris.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words of recommendation, Sandraw7! We are thrilled to hear that you had a great stay and friendly welcome from our front desk staff. We hope to see you again soon!

"Good Value"

3
21/10/2016

Both the room and bathroom were small but adequate. Carpet at the door entrance was a bit worn but otherwise everything was in good condition. 2 double beds with 3 pillows on each. Empty fridge and a microwave in the room for your use and free coffee & tea in room and foyer. Was also nice and quiet and came with a free hot breakfast. Good value for the price.

"Great service and quiet"

5
21/10/2016

Stopped here on our way to NYC (after driving for 6 hrs straight). It was very late and we were trying to find a place ASAP. The front desk person (Tony) was extremely friendly and helpful. The rooms are comfortable and the only thing that really was not up to par was carpet (some weird smell when we came in the room) but nothing that would make you leave and search somewhere else. Breakfast the next morning was excellent. Everything was so fresh and clean. Again the lady that was there was very helpful and friendly. Check out staff in the morning was super nice as well. Did not use the pool but my sister checked it out and she wished we had time to jump in. She said it look very clean and inviting. Trust me, after all the travel I did all week, this was a nice, friendly, clean, and relaxing surprise. If ever traveling those parts I will definitely go back...and make time for pool time for sure.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words and recommendation, Brian-Ivee! I am pleased to hear that you received great service from our front desk and breakfast staff during your stay. I will be sure to pass your compliments along to our crew members. We certainly hope you and your sister will come by again soon!

"very nice but a little high priced"

4
19/10/2016

staff made this trip extra nice but no elevator to 3rd floor breakfast nice room nice and clean - check in and check out time not worth the cost of stay unfortunately - 4pm ck in and 11 am ck out they have a pool but unless you jumped in and out you wouldn't have a chance to really use it because of ck in and out times - a lot of hotels have started using this small window to stay so cost of stay should adjust down not up also

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Margaret D. I am glad to hear that our staff made your stay extra nice! And that you were able to enjoy our hot breakfast buffet. Unfortunately, our elevator does not service the smoking section, it does require 1 set of stairs to get to the smoking rooms. Also, just wanted to let you know that you can still use our pool before checkin and after checkout. We hope you will come back and enjoy the pool on your next stay.

"One night stay to check out Mt. Airy casino"

5
18/10/2016

Very pleasant experience from arrival to departure. Quick check-in; cart & elevator readily available; complimentary coffee/tea at all times. Room had comfortable beds & chairs. Bathroom was clean; Shower pressure & settings better than home. Breakfast choices (& service) were excellent!!!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Paul S. I'm glad to hear that your stay was a pleasant experience from arrival through departure! I'm happy that you enjoyed superior service from our front desk and breakfast staff and I will be sure to pass your compliments along. personally. We hope to see you again soon!

"Overall A good stay for the value - Great Staff"

4
11/10/2016

Great Staff Expected level of free breakfast Perfect location to navigate the area from. Comfortable rooms. Updated work out facility. Plenty of parking close to outside entrances. Close to a wide variety of businesses.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Matthew S, for your informative review. We are near many area attractions, including Mt. Airy Casino, The Crossings Premium Outlets, Waterparks, Ski Areas, Golfing and more! Easy on/off to Route 80 and centrally located. I'm glad to hear that you enjoyed our clean, comfortable rooms, friendly service and hot breakfast buffet. Hope to see you again soon!

"Nice Hotel & Good Location"

4
11/10/2016

The hotel was nice and the staff friendly. Location in the Pocono's was great for shopping, visiting attractions, etc. Plus easy access to all the major highways. Also, many fine restaurants in the area to get a meal and also the Mt. Airy Casino is close for golfing, gambling and entertainment.

"Great Bang For Your Buck!"

5
10/10/2016

I was impressed as soon as I arrived. Staff courteous and friendly. Room was clean and beds were comfortable. Complimentary breakfast was delicious with a nice selection. Great location off the highway. I would definitely stay here again.

"Golf Trip"

5
10/10/2016

We stayed in Tannersville because it was centrally located to the golf courses we were playing. The rooms were very nice for a reasonable price. When I do another Poconos golf trip, I will have no qualms about staying here again.

"Clean, Welcoming, Easy to Find!"

4
05/10/2016

My husband & I were cerebrating our 40th Wedding Anniversary. At the Best Western Plus in the Poconos Mountains, Tannersville, Pa., and it was a great choice! Our room was very clean, no mold, no nasty smells. Shower very clean as well as the rest of the bathroom. We were in a corner room, which was fine with us. GREAT FREE breakfast, every morning. Staff was VERY friendly & helpful. We only stayed 2 notes, but plan to return! P. S. BENNY'S on Rt 715 south about 5-6 miles down the road has GREAT food from pizza to a VERY large portions of Chicken Marsala. Which was some where close to Heaven! Our server was a good kind hearted young woman which made our meal all the better!

"Great Value"

5
22/09/2016

We stayed here for one night last week and we were pleasantly surprised. Extremely friendly staff, a clean room with a comfortable bed and a decent breakfast. A great value and would not hesitate to go back!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Janine C for you recommendation. I'm glad to hear that we exceeded your expectations and delivered a great value with our clean and comfortable rooms, friendly staff, and hot breakfast. We hope you will stay with us again soon!

"Not a good choice for business stay"

2
22/09/2016

I stayed one night at this hotel. Upon arrival, check-in was smooth and front desk personnel was very courteous and efficient. I'm a platinum member of BW Rewards, but was not greeted as such nor was I offered any special welcome (normally even bottled water is offered). When I got to the room, the door was wide open - a first for me. Made me wonder if this is a standard practice or not. First thing was to find out if someone else was already in the room. Checked the closet and bathroom for anyone who might be in there. That was a bit creepy. The room smelled very stale. There was a de-humidifier in the hallway leading to the room - that should have been the tipoff. And behind the de-humidifier was a scented wall plug-in to mask the odor. The bathrooms are very small but functional. There were no wash cloths provided. Internet was sufficiently fast. Breakfast was ok, standard fare for BW. Tried to print some documents before leaving to my work for the day. Business Center computers did not have Office software - no Word or Excel. When I opened my files, they were totally distorted and not printable. Even a PDF file was not printable. Overall, this place is a disappointment. I will not return to this hotel and will opt for a Holiday Inn Express or anything else that is a national chain with higher standards of service.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Dear Roadking818, I am very sorry to hear that you did not receive a sufficient welcome as a platinum member of the Best Western Rewards program. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight Stay for my friends 60th Bday Party"

4
19/09/2016

This hotel was clean, quiet and everyone was nice. It is around the corner from a pistol range and the outlets so if you needed any of these it is ideally located. It was a deal for my friend's 60th bday party who lived 18 miles away.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Happy Belated Birthday to your friend, Jolinda R. We're glad you decided to celebrate here with us. We hope everyone had a wonderful time visiting the nearby attractions at Sunset Hill Shooting Range and the Crossings Premium Outlets. Keep us in mind for your next birthday or special getaway!

"Great value"

5
18/09/2016

Room was nicely decorated, comfortable, clean and everything in working order. Nice staff. The included breakfast was better than the usual free breakfast. There was a nice variety, and staff were making sure everything was well stocked and clean. We were in a king bed jacuzzi room. The room rate was less than you'd pay for a basic room at most places, so we felt like we got a great deal.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, Ruffian62! I'm glad to hear that we were able to provide you with a great value through our clean, comfortable room, hot breakfast and friendly service. We hope to see you again soon!

"A great stay in eastern Pa."

5
18/09/2016

We stayed at the Best Western in Pocono area. It was the most comfortable, cleanest and best Breakfast of 7 stays on our trip to Bar Harbor Maine and back. If ever in this area again, we will stay at this Best Western.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, Gloria M! I'm so happy to hear that we provided you with the cleanest and most comfortable room and best breakfast out of 7 hotels on your trip. We hope to be able to provide you with the same level of service on your next stay in the Poconos!

"Good Stay"

4
12/09/2016

Stayed here in September 2016 for a friend's annual golf trip in the Poconos. Checked hotels in the area and this place was the best rated and most cost effective. Was charged $147 a night as opposed to Mt. Airey Casino that was charging $450 a night. 10 minute ride from hotel to Mt. Airey Casino. This hotel appeared to have gone through a partial remodel. Lobby was nice and rooms were nice as well. Could use new carpeting or flooring in hallways and rooms. Furniture was new, mattress was fine, bathroom was small, but clean and funtional. All in all, I'd recommend staying here if looking to save a few $$$ and be close to all the Poconos offers. Close to Interstate 80 too.

"Summer Vacation"

3
09/09/2016

Nice Hotel, close to everything, Staff was friendly, Breakfast buffet was nice But the room is to small to have everyone in the hotel be there at once it seemed my whole stay there, Had to eat out in the hallway.

"Best Service"

5
08/09/2016

This was our first time visiting Poconos. I called the hotel and reservation was very professional, they also offered me discount. The check in and out was very good. All staff were very helpful. Breakfast was good and staff at the breakfast were extremely friendly and helpful. One of them went beyond my expectations unfortunately, I did not take her name so I can mention to her supervisor. Room was clean however, box bed needs some adjustments as they were tilting. Hotel is near all important areas lots of restrautaunts, outlets, parks, etc. Nice pool.

"Great Experience"

5
01/09/2016

The rooms were clean also had a micro wave , coffee machine and fridge in the room which was a great convenience . It was peaceful and somewhat secluded but close to shopping and restaurants . I am happy with the staff and the service given. I will use the Best Western again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Steven T, for taking the time to review your recent stay with us. We are pleased to hear that you had a great experience with us and that our location, service, and room amenities provided you with a relaxing and convenient getaway. We hope to see you again in the near future!

"Dungeon Room 101! Hotel?"

2
28/08/2016

The nightmare began when we checked in. The room was very dark and gloomy even with all the lights on. Room 101. It was the last room of that type so we couldnt change rooms. Upon unfolding the covers on the bed we realized the sheets were badly stained . There were blood stains on the pillow cases, brown stains on the duvet cover and the sheets seemed to have black mold like stains all over one side. We were so grossed out! They did change them right away however, the new sheets they put on didnt help the stained pillows underneath. You could see the stains through the pillow cases. The worst part of this room was the entire BATH ROOM! The tiles and grout around the tub were so cracked and mildew/moldy that it smelled horrible. The whirlpool tub is new but the rest is old and decaying. The water from the shower just seeps into the cracks or sits on top of the flat tile and never drains anywhere. There was some type of drippings on the wall near the toilet and the vent cover had all kinds of weird colored stains on it as well. As a result there was mold growing in the cracks which stunk up the whole bathroom let alone the smell came into the bedroom. We couldnt breath and had to keep the bathroom door closed all night so we could sleep! Using the bathroom was a nightmare because of the moldy smell! We had to hold our breath everytime we went in there and came out with a headache. We reported the aweful moldy smell to the front desk staff right away but they didn't have another room for us! They said they would tell the manager and he would speak to us in the morning. Upon check out of course the manager wasnt there. The staff gave us $25.00 off the room which was a nice gesture but doesnt make up for not being able to breath all night! Later in the day we did speak with the manager over the phone who apologized about the room and said he would go check out the situation himself. He said he would send us a $25 voucher because of our troubles for our next stay. We have been home for a week an still have not received it! Who would want to go back to this location anyway?! Staff was nice but our stay was a hazard to our health! This was the worst room We've ever stayed in. Although they have redone some parts of this hotel others parts are not maintained or clean! Help!

"Great Location"

3
27/08/2016

Recently stayed here for a couple days. The location is great for easy on/off of I80 and many area attractions/restaurant. The staff was friendly and the hotel was clean. Downside: the bathroom was crazy small and the mattress was very poor quality (lumpy). The price was average for the area. Overall, I wouldn't avoid staying here if we are in the area again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Dean_Amy-2004 for taking the time to write your review and let us know what you liked and where we could improve. We hope that our clean rooms, friendly staff and central location will convince you to stay with us again in the future.

"Good hotel"

4
26/08/2016

Very good hotel. Rooms are very clean. Staffs are helpful. Every thing is working. Good free breakfast. Great value. Highly recommended. I have been using Best Western before. This hotel has so far given me consistent impression. Will use it again in the future.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your recommendation and kind words, Yujie W. I'm very happy to hear that with our clean rooms, hot breakfast and helpful staff we were able to provide you with a great value. Please feel free to come back and visit anytime, we look forward to seeing you again soon!

"Disgusting! Stay far away!"

1
25/08/2016

I wish I could give this place 0 stars. After reading mixed reviews, we were hesitant to stay at this hotel. We decided to give it a shot after hearing that it was "recently renovated." What a mistake! Our room was disgusting. The walls and ceiling were all battered, cracked, black and filthy. The photos don't even show how gross it was because they had minimal lighting. The carpet was torn and stained. The bathroom smelled like urine and there were yellow stains on the shower curtain. The room smelled old and musty. We had a whirlpool in our room, which was dirty and had someone's hair in it. When we turned on the jets, debris came shooting out (SO GROSS!). The coffee maker had not been cleaned and had white residue inside of it. The bed had soiled stains all over it... AND to make matters WORSE, I woke up with bug bites on my legs. We didn't even feel comfortable eating our snacks in this suite. The staff, particularly the General Manager, couldn't care less about you as a customer. He didn't try to accommodate us in the least and was very rude when we brought our issues to him. This is the worst customer service experience I've ever had. Spend the extra money and go to Skytop Lodge; that's what we did after visiting this nightmare!

"Very nice hotel"

5
25/08/2016

Great Stay! The hotel was located in a good area. The room was very nice. The staff was very welcoming and interested in making our stay enjoyable- even offered a dinner recommendation! We enjoyed our time there.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Bruce K, and we are very happy to hear that you had an enjoyable stay with us. Our staff members try to make sure each and every guest feels welcome and at home, and I'm glad to hear that they met this goal. We hope to see you again!

"Wonderful stay!"

4
24/08/2016

Needed a hotel last minute since my original hotel got flooded and got stuck in a dump the previous night. I was pleasantly surprised by what a nice stay I had. Room was very clean, bathroom needs a slight update of the floors but overall newer, good counter space. Bed was ultra comfortable. The best part was the staff, they were very very helpful and after I told them my bad situation, they let me check out an hour late for free and held my luggage the next day while I did some retail therapy in the Tannserville Outlets which is like 800 feet away so that si great. The staff really made my horrible weekend much better, thanks!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Ann1109, for your kind words and compliments for our staff. Our team members try to make each guest feel welcome and at home, and I'm glad they were able to go above and beyond to help you turn a bad situation into a good one. We hope that you'll keep us in mind if you need a place to stay for yourself, or friends and family.

"A pleasant stay"

4
22/08/2016

We spent 2 nights at the Best Western in Tannersville. The hotel is very close to the outlets, Big Pocono state park and Camelback mountain and the Mount Airy Casino. We had a comfortable room that was clean and well stocked with towels etc. We even found a nice little diner down the street Billys Pocono Diner that had very good food. our only issue was the free breakfast--the room was so tiny and too crowded--we ate out. The staff was very friendly and helpful. We will go back to this hotel when we visit the area again.

"Best experience, will be returning next year."

5
20/08/2016

I enjoyed my stay at Best Western Plus Poconos Hotel, the staff was very friendly & helpful, the non-smoking room I got was clean, the room was nice and cold since I had a long and hot day at CamelBeach Water Park, I needed the cooling!!!

"Just OK"

3
18/08/2016

Stayed for one night on our way to a house rental. To me it didn't seem like a "Plus" hotel. Our room #326 was situated at the top of a stairwell away from the other rooms on the floor. Our only window overlooked the indoor pool so we had no direct view to the outside and couldn't open the draperies because of the swimmers below. Bathroom was very small. Bed was comfortable. Breakfast consisted of eggs, sausage, cold and hot cereals, bread and bagels, muffins, donuts, yogurt, and make your own waffles. Decent. Not sure if I would return but for one night it was ok.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Pat D for taking the time to review your stay with us. We're glad to hear that you enjoyed our breakfast and comfortable beds. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon, please call us and we will make sure that you have a room that is better-situated.

"Nice hotel but get to breakfast early!!!!"

4
18/08/2016

Hotel was very nice and did the job. Room was clean, bathroom is really small and tight but for a one night stay it was fine. Breakfast was a hot mess! Got there around 8:30am only to find it so crowded we couldn't get any food and the items we did want, was gone. It says breakfast ends at 10am, but almost everything was gone by 8:30am, so we had to leave and found a McDonald's 6 miles away. We would stay here again but next time we'd have to make sure to get up really early just to grab something to eat!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, ccarzon for taking the time to review your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"nice and clean hotel"

5
15/08/2016

If anyone is looking for a great place to stay this is the place not only is it in a great location the hotel and its staff are great people and clean.. you are only 10 mins from the casino and the waterparks for kids and dont forget shopping is right there looking for a hotel this is the one

"none"

4
11/08/2016

it was very good. the bathroom door would stick and the pool was colder than i thought it would be but the room where the pool was hot. overall this was a great stay. the staff was very nice and friendly. i would recommend it and i would stay there again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, 26ericalees, for taking the time to review your stay with us. I'm sorry for the issue you experienced with your bathroom door, we will have maintenance take care of that right away. I'm glad you enjoyed your stay and received friendly service, we look forward to seeing you again soon!

"Very Good Stay"

4
10/08/2016

Celebrating our 22nd wedding anniversary with a short get-a-way, we stayed at this hotel for a night. The staff was very accommodating, very friendly, and very thoughtful. We were greeted in our room with a dozen roses and an a card with a handwritten message. We enjoyed the use of the in-room hot tub as well as the indoor pool. The breakfast was good and included eggs, bacon, sausage, and make your own waffles. The only downside was that the breakfast room was overcrowded which made things a little tight. Overall, it was a very good stay and we would stay here again, no questions asked.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Brendan O, for taking the time to review your stay. We're so glad you chose to spend your Anniversary with us, and we hope you both had a wonderful time! We really love to celebrate special milestones with our guests, and I'm happy to hear you enjoyed the roses and card we put in the room for you. Glad you enjoyed your overall stay and we hope to see you on your next Anniversary!

"Great place to stat"

4
10/08/2016

Our first visit to this hotel, we were pleasantly surprised at how classy the room looked and how well appointed it was. The hotel staff also greeted us with a dozen roses and a card with a handwritten message to celebrate our anniversary with us. The breakfast room was a bit small and therefore was overcrowded for breakfast, so it just took us a little longer than anticipated. Overall, all of our needs were met and we had a very pleasant stay.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Brendan O, for taking the time to review your stay. We're so glad you chose to spend your Anniversary with us, and we hope you both had a wonderful time! We really love to celebrate special milestones with our guests, and I'm happy to hear you enjoyed the roses and card we put in the room for you. Glad you enjoyed your overall stay and we hope to see you on your next Anniversary!

"Good Location, Kinda Dirty"

3
10/08/2016

I got a room here easily from the polite and helpful front desk staff, late in the evening after a long day of hard driving and unexpected issues. I did not have a reservation. The room was surprisingly quiet, since there is a lot of nightlife in this area and I was closer to main walkways in the hotel. Overall not well-kempt and had a dirty feel.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you DeborahcP6425FE for taking the time to let us know what you liked and what you didn't like about your stay with us. Your feedback helps us to make improvements and provide a better service to our future guests. I'm glad to hear that we were able to provide you with a quiet night's rest and friendly service, and we will strive to improve our cleanliness. We hope to have the chance to serve you again in the future.

"Our weekend at the Poconos"

5
09/08/2016

We loved our room. The hot tub was great, beds comfortable. Desk staff very helpful in giving directions to the various attractions & restaurants in the Poconos. Breakfast was delicious, and we definitely would stay here again when we make our next trip up to the Poconos. Thanks for an enjoyable weekend!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Luis E, thank you for your kind words! You're very welcome! I'm happy to hear that we were able to provide you with a comfortable night's rest, caring and helpful staff, and a delicious breakfast. We look forward to seeing you on your next visit to the Poconos!

"Nice, clean hotel - convenient to everything"

4
02/08/2016

Great hotel for the money that's convenient to everything. Room was nice, clean and comfortable. Beds were comfy, but double vs a queen size. Free hot breakfast was delicious and a variety of things to please everyone. Staff is friendly and efficient. Advertises for a fitness room ... didn't get to use as it was busy. Also advertises for a heated pool. It has a very clean pool, but not so much heated.

"Almost perfect"

4
01/08/2016

First and foremost the front desk staff and the hotel staff in general were very accommodating and friendly. Sanjiv Gosain, the General Manager, went out of his way to make sure that even though we had problems during the stay we were given a discount on our stay and threw in some points. The hotel is very well maintained, the beds were comfortable and the pool was clean and the breakfast was better than most. Rooms and Housekeeping need to be upgraded. Will be back for sure.

"NASCAR WEEKEND"

5
01/08/2016

Hotel was clean and staff was very accommodating. Many restaurants around the area also. Very close to I-80 and outlets also. Indoor pool was clean. Breakfast area is small, so get there early. About 20-25 minutes to Pocono Raceway.

"WONDERFUL 5TH ANNIVERSARY AT THE BW"

5
24/07/2016

The hotel is amazing and the room was wow!!!! :) My wife and I are definitely coming back. It was our 5th year anniversary and since we got there at check in, Ketty (My apologies if that's the wrong name) she made us feel at home, very professional and friendly. Highly recommended!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
David R, we are so glad to hear that you enjoyed your stay with us! It is our goal to make each guest feel welcomed and at home, and I will be sure to pass your compliments along to Betty at the front desk for her welcoming and friendly demeanor. Congratulations again on your 5th Anniversary, we hope to see you on your next anniversary, or anytime!

"Not recommended"

2
21/07/2016

No microwave full breakfast wasn't a full breakfast. Continental at best. Somewhat clean. Second floor smelled like pee. All front desk staff were friendly and helpful EXCEPT the front desk person that also doubled as the maid. Very rude rotten attitude, would not recommend this hotel.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Hello Tracy. I'm not sure if you have the correct hotel. All of our rooms contain a microwave and minifridge and we don't have any front desk personnel who also work housekeeping. We have a hot breakfast buffet which serves scrambled eggs, sausage, yogurt, fresh fruit, pastries, etc. I hope next time you are in the area you will give us a try.

"Had a very enjoyable stay! Will surely book with them the next time we're in the area"

5
18/07/2016

My family had a very enjoyable stay in the hotel. Very clean rooms, free hot breakfast, pool is clean and well-maintained, courteous and friendly staff, very near to attractions and in a quiet area. We will definitely pick this hotel the next time we are in the area.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, tjay10 for your kind words! We are so happy to hear that you had an enjoyable stay in a clean room, with hot breakfast and friendly service. We hope to see you again soon!

"BED BUGS. DO NOT STAY HERE"

1
13/07/2016

This place has Bed Bugs. DO NOT STAY HERE. Rude staff, did not help us fixing this issue at all. Nasty place with bugs in the bed. Ruined our stay and we had to leave early, due to my wife's swollen hand when she got bitten by the bugs in the middle of the night.

"An alright stay"

3
11/07/2016

We stayed at this hotel for one night during a road trip. The main reason for choosing this hotel was for its pet friendly policy. Overall the property is alright, mostly clean, the breakfast hall is too small to accommodate everyone. It has a pool which we never used but seemed decent from a distance. My main issue with this hotel is the crib they provided. It was a pack n play which is pretty standard. However it was obvious that this particular pack n play was kept in a smoking environment for a long time, it stunk big time. I sprayed it down with a bottle of Febreeze and it didn't work at all. I called the front desk and they said they didn't have any more left and the best they can offer was to sanitize it. Not sure why it wasn't sanitized in the first place or thrown away because expecting people to have their babies/kids sleep in a stinky pack n play is a stupid expectation. The receptionist told me that if I kept nagging, she would hang up on me. Clearly I was agitated and angry and instead of apologizing, she threatened to hang up on me. Needless to say, I was the first to hang up. The next day when I told the front desk about the stinky pack n play, they apologized a million times so I didn't escalate it any further. Luckily I won't have to stay there again.

"GET AWAY IN THE POCONOS"

5
07/07/2016

We really enjoyed our stay at the Best Western Plus in Tannersville, PA. We travelled to the Poconos for a surprise birthday party and we were so pleased we picked this hotel. We would definitely stay there again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Barbara P. We're happy to hear that you enjoyed your stay. I hope you had a great time at the party and we hope to see you again soon!

"Value and convenience"

5
07/07/2016

We were attending meetings at the Kalahari convention center. The value was worth staying less than 10 mins away. The service people are fantastic at the hotel. I like the location away from the resort, but still close enough to enjoy if you choose to do so. Our group enjoyed a quiet swim more accustomed to our liking than the water park nearby.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Debbie G, for your kind words! I will be sure to pass your compliments along to my staff, they always like to hear that their efforts have been noticed and appreciated. I am glad to hear that we were able to provide you with friendly service, a great value and a convenient location. We hope to see you next time you're in the Poconos or attending another conference at Kalahari.

"Great staff and very clean"

5
30/06/2016

I greatly enjoyed my recent stay. The associates at check-in/check-out times were extremely helpful, courteous, and quick. Rooms were clean and the fireplace was a nice addition (although it was not cool enough to use).

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Karen H. I am glad to hear that our Front Desk staff provided friendly and efficient service upon checkin and checkout. We hope that you'll come visit us in the winter to take advantage of the log-burning fireplaces and nearby skiing, snowboarding and snowtubing at Camelback.

"Not a Good Pick"

2
30/06/2016

Very Poor. The room A/C intake air comes from the indoor pool area, therefore is heavily of a chlorine odor, could effect breathing for some people. The bathroom, excluding the shower area, was 5ft by 6ft total and the sink surface was below my crotch, I am 5'-7". The sleeping experience was that of sleeping inside of a Christmas tree. We could find no redeeming qualities for this stay, other than the very accommodating staff.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, howards77. I apologize for your less than stellar experience at our hotel. We do have a limited number of rooms which overlook the pool area. The non-smoking king room with shower that you reserved is only located in this area. I am very sorry that there was a chlorine smell in the room. I hope that our friendly service will entice you to give us another chance to provide you with a truly enjoyable stay. Please give us a call and we can work together to accommodate you in a room that meets your needs.

"2 night stay"

3
27/06/2016

Had to stay somewhere on a tight budget that was near all major attractions in the poconos. Location is perfect. It's near outlets, water parks, shopping and plenty of places to eat. Hotel was clean. Staff is friendly. They offer free breakfast but we didn't eat it so I can't rate it. Would definitely stay here again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, CSellitti822, for your review. I'm happy to hear that you enjoyed our clean room and hotel, friendly staff and convenient location close to many Pocono area attractions such as Mt Airy Casino, Camelbreach, and the Crossings Premium Outlets. We hope that next time you stay with us you'll have time to enjoy our hot breakfast buffet.

"Great Hotel if Visiting Camelbeach/Camelback"

5
26/06/2016

This is a great hotel. Close to Camelbeach, outlets, horseback riding and much more. Very central located in Tannersville. The pool is very clean along with the rooms and the entire hotel. Staff is very friendly and accommodating to all your needs. Breakfast is a fantastic bonus. Eggs, bacon, sausage, coffee, juice, cereal and pastries, etc and much more. I totally recommend this hotel to all.

"Good Location"

4
21/06/2016

Good clean hotel with great location next to Premium Outlets, restaurants, and everything Pocono has to offer. Good hot breakfast is included. Easy checkin. . Management and staff were accommodating..

"Total disrespect for the client"

1
19/06/2016

A hotel that does not respect the clients cant have positive feedbacks. And we are not talking about an adult but a baby. A baby that slept on the floor because the hotel policy is to give the baby cribs "first come first serve", even when the reservation is already prepaid and made for a long time. Worst than that, and to clean their face, they send an email on the same day the client arrives...for international clients that is the same as nothing because they dont have internet access. As the room is already prepaid, the hotel has nothing to lose, besides off course their reputation!! Be also advised that althought the room looks nice, the mattress is terrible.

"Yucky place to stay"

1
05/06/2016

The breakfast was a joke. Below continental. This is a MOTEL. The bathrooms are not maintained well at all. The carpets have dust mites. This place is for the homeless. THE BLANKETS ARE SCARY. I have no idea about this beautiful suite people are mentioning on the reviews but I was with a group and we had about 6 rooms and they all looked like dumpster Dives

"very clean"

4
05/06/2016

I will tell other people and family to stay in this hotel clean attentive, they willing to go to the string to help you and any matter I will recoment this hotel. this hotel very convenient to everything to the mall, restaurant, to my family and friend and to the water park.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, 852iriss for your recommendation! I'm so glad to hear that our staff members were attentive and went out of their way to make your stay great in addition to our clean rooms, hot breakfast, and convenient location. We hope you will stay with us again the next time you're in the Poconos to visit friends and family. Give us a call, we would be happy to set up your next reservation!

"Consider one of the other options in the area first"

3
05/06/2016

We stayed here for a race weekend, as it was late planned and options were slim. The hotel lobby is modern and clean, but the rooms left something to be desired on the the cleanliness front as we had loose change and a store price tag on the floor, which any decent cleaning would have easily taken care of. Moreover, there was a huge stain on the curtain. The bathroom is very small, e.g. the open bathroom door goes right to the toilet. Breakfast, unlike other business class hotels, did not start until 7, so those with an early start cannot take advantage of it. Staff was ok, but did not seem concerned about any of the foregoing when mentioned. Indoor pool looked nice but we didn't use at as we only needed a place to lay our heads for the night. It is right by the outlets and Rt. 80 so the location is convenient.

"With all the options in the area go elsewhere"

3
05/06/2016

We waited until last minute to book for a race weekend, and didn't have many options so we tried this hotel. The location is convenient right near 80, the outlets and not too far from Pocono Raceway. However, cleanliness left something to be desired as there was loose change, and a store tag on the floor of our room, as well as a large stain on the curtain. Unlike most business class hotels we stay in the breakfast does not start until 7 a.m. so if you need an early start, like we did, you will miss out on that. We needed a place to lay our head for a night and it served the purpose. However, next time we will book earlier to have other options to consider. We did not use the indoor pool, though it did look nice.

"Nice Stay"

4
02/06/2016

I was here in the middle of May. Very nice rooms. The suite is clean and spacious. The bathroom was a little small. The have an indoor pool that is nice and warm. It is also down the road from the Crossings Outlet.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, David. I'm glad to hear that you had an enjoyable stay in a clean and spacious suite accommodation and that you were able to take advantage of our heated indoor pool. We hope you will think of us next time you're in the Poconos for shopping at the Crossings Premium Outlets, or other area attractions, such as the Camelbeach Waterpark.

"Do not stay here."

1
31/05/2016

This hotel has the feel of a motel that has been slightly renovated. We were booked for a non-smoking room with a king bed and jacuzzi and upon arrival to our room we immediately noticed a TERRIBLE SMOKE SMELL due to the wood burning fireplace. As soon as we opened the door and we walked around we immediately realized that we could not sleep well here inhaling the unbearable smell. We went back to the lobby with luggage in hand and informed the front desk and they said we were lucky we didn't book a Smoking Room, because those are even worst. Then we were given another room with a King bed and again it had a fireplace and the smell was even worst than the first one. Thirdly, we were given the only other option: a room with 2 double beds and a tiny bathroom. We took that since there was no smell of smoke. But then the bathroom door did not open all the way due to the curved shower bar. This hotel needs to shut down for a total gut renovation. Don't waste your time of money here. We couldn't bear to stay for our 2nd night and ended up checking out early and drove 30 more minutes to Dickson City to stay at the Holiday Inn Express for the same rate and a beautiful and clean room with a king bed. Now the Best Western does not want to refund our 2nd night stay even though we checked out after just 1 night. Terrible Customer Service! Do Not stay here!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Beachbumchic, I apologize for the odor you experienced in the room. Since our fireplaces are wood-burning, the do tend to have a campfire-like smell. We do have King rooms without fireplaces that may be a better option if you are sensitive to the smell. I do hope you will give us another chance to better serve you in the future. Please call us directly to make any future reservations, as we can not make adjustments to reservations made through third parties.

"Dirty, Disgusting, Gross"

1
29/05/2016

Well it is an older place so we were willing to give the benefit of the doubt but, it really was terrible! The rooms have a terrible stench and they are disgustingly dirty. We had to move rooms at 9:30 at night when we discovered our bathtub did not drain and the hotel employee couldn't fix it. So our 2nd room smelled worse (if that was possible) and it was even dirtier! There were potato chips ground into the carpet and the AC was spewing black stuff out of it. We had to cover the AC w the curtain so that we could still stay cool but the black stuff wasn't being inhaled by us. It was noisy due to being by the highway. We did not sleep well because we were all so itchy. I didn't see any bugs but I think we were all just so outdone by the filth that it got to us. The room and bathroom were really small. The only good things I can say is that the pool was a good size and the breakfast was very good.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Our apologies for your stay, Cory 1022. I will meet with our housekeeping and maintenance staff to discuss the issues you've mentioned in your review. It appears as though there was a lack of attention to detail in the room you occupied and we will do our utmost to rectify it. We hope you will give us another opportunity to provide you with a clean room, hot breakfast and stellar service.

"Great weekend"

5
27/05/2016

I wanted to spend the weekend with my mom shopping and relaxing and we did just that. The outlets were right across the street and the hotel was clean and comfortable, only the room was a bit small for the roll out bed I requested but other than that it was a great weekend.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Brenda M for taking the time to review your stay with us. I'm happy to hear that we provided a clean and comfortable room for your relaxing weekend shopping at the outlets. If you need a little more room, I suggest booking a suite, which has a sitting room with pull-out sofa-bed. We hope you and your mother will come and stay with us again soon!

"Nice place to stay"

3
18/05/2016

This place is acceptable to stay for an overnight which we did for The Crossings shopping trip. There really isn't a lobby to speak of. There is a front desk when you first walk in. The front desk clerk wasn't a happy camper. Honestly I didn't care but a smile goes a long way. They do claim to have a breakfast which is in a very small room and has the normal fare, but the amount of people eating and no one maintaining the area it can get nasty fast. The hot food was gone. We took a look and left for the diner for breakfast. If you want to feed the kids and save some time and money it is worth a look. For some reason we were given a handicap room and the bathroom was in need of cleaning. It is good for overnight which is what we stayed for. I would have been disappointed if I was booked there for longer.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, nativenyer514. Our goal is to exceed our guest's expectations, and I apologize for not meeting that goal during your stay. I am sorry you did not receive a warm and friendly welcome. It is very unusual. Our front desk staff is usually complimented for being so friendly and helpful. I will look into this issue, as well as the cleanliness of the accessible bathroom. I hope you will give us an opportunity to show you that we are better than this. Please give us a call if I can assist you in making future reservations.

"Suite is amazing"

5
18/05/2016

I stayed in a suite here. It was great. Lots of room and quite. Beautiful pool and fairly close to many activities. The Crossings Outlets right down the road that has many great stores. Will come back and stay again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, David T, for your kind words! We are happy to hear that you enjoyed your stay in our spacious suite accommodation. We will be happy to book the suite for you next time you visit the Poconos to do some shopping at the nearby Crossings Premium Outlets. Give us a call anytime, hope to see you soon!

"Clean and well maintained"

4
18/05/2016

The hotel is clean and seems to be well appointed. The front desk clerk was great as was the rest of the staff. The complimentary breakfast was "average" with scrambled eggs, bacon, sausage, yogurts and cereals available. The wall seem to be "paper thin" and you can hear your neighbors. For the price I would stay here again. I've been in much worse and at the price I paid, I haven't really seen much better.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Brian F. I'm glad to hear that we provided value through our clean and well-appointed rooms, hot breakfast, and friendly service. We hope you will stay with us again for your next trip to the Poconos!

"5 Nights Here"

3
17/05/2016

Travel in late February and hotel almost deserted. About average for Best Western chain. Great location for Pocono Racetrack. Pool was nice and warm, and we had it so ourselves. It was a "Lazy Week" for us, so we never got up in time for breakfast buffet.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, JudgeDean, for taking the time to review your 5 night stay with us. I'm glad to hear our convenient location to Pocono Raceway was a plus for you. I hope you enjoyed your "Lazy Week" of swimming and sleeping in. We hope to see you again soon. Maybe next time you'll get to try our hot breakfast buffet!

"Disgusting Tub"

2
17/05/2016

We stayed in this hotel for one night while we were on our way to New York City for the weekend. We read the reviews before booking the hotel and the site that we looked at had an overall rating of 3.9 out of five stars. That sounded fairly decent for a one night stay but we certainly came to regret that decision. This appears to be an older hotel that has been remodeled, which is good. However, the bed was extremely uncomfortable to the extent that it was difficult to get a good night's sleep. And then there was the bathroom! The bathroom was very small and cramped and the tub was disgusting. There was a long dark hair on the edge of the tub and the drain was obviously clogged so no water went down the drain while showering. I had to wait about 15 minutes after my husband finished his shower to be able to shower because it took that long for the water to drain out of the tub. I showered as quickly as I could hoping the tub wouldn't fill with water again. Hair that didn't belong to either of us was floating around in the water in the tub and hanging from the shower curtain. There was also crud along the edges of the floor and around the bottom of the outside of the tub. I mentioned the issues with the tub at the front desk when we checked out and the attendant apologized and said he would have maintenance check it out. It's hard to believe that the drain was that bad and the cleaning staff or another guest had not brought it to their attention previously. The free breakfast was sufficient to keep us from stopping on our way out of town to get something to eat. There was hot food available and the dining area was clean. Now, would I recommend this hotel to anyone or stay here again - NO! I would be willing to pay more for a better place to stay.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay, Shirley E. I sincerely apologize for the issues you experienced with the tub cleanliness and draining. I can assure you that we take this matter seriously. I have already met with my housekeeping and maintenance staff in order to ensure that future guests are not inconvenienced, as you were. I can only hope you will give us a second chance so that we may provide you with a clean, comfortable room, hot breakfast, and friendly service.

"Pleasant"

4
17/05/2016

Booked last minute as a quick overnight stay. We needed something close to the outlets. We could actually walk. It's so close. Clean and pleasant. Friendly staff. Going back again for a longer stay in August to do school shopping.

"Great Experience !! Close to Everything :-)"

5
16/05/2016

Just an overall great experience. The location to many of the attractions were non-comparable. Plus to wake up in the morning not having to worry about breakfast is always a plus. Staff was very helpful and friendly as well. Rooms were clean, beds comfortable. Looking forward to my next stay.

"clean and helpful"

4
16/05/2016

This hotel is simple and clean average amenities indoor pool. Front desk is very helpful and staff are friendly. Desk very helpful in helping me find a restaurant with vegetarian options.Check in and out very quick and easy. Good value for money. Indoor pool was a bit cold and the towels in hotel run are small so if using pool I would bring your own towel.

"Friendly, comfortable, and clean!"

5
13/05/2016

For the price, I was definitely pleased with the hotel. Staff were friendly and polite, room was clean, pool and fitness center were clean. No problems with any of the service. Bed was comfortable, breakfast was fresh. Would recommend and would stay here again!

"Nice and clean"

4
04/05/2016

Just needed a place for the night. Friendly and helpful staff.Clean rooms and hotel.Breakfast was plentiful and delicious.Easy to get to. Lots to offer,indoor pool, fitness area. Close to outlets. Worth the trip.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, bunnyblue. We are glad to hear that you enjoyed your stay with us and that we were able to provide you with a clean room, friendly service, and hot breakfast. We hope to serve you again soon!

"Average"

3
04/05/2016

Average hotel with above average breakfast service. I waited a little longer than usual for a cot that I ordered but the hotel clerk was by himself that evening and he did apologize profusely later. I would probably stay there again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Eric M. for taking the time to review your stay at our hotel. I'm sorry that we did not exceed your expectations and I hope you will give us another opportunity to wow you with our friendly service, clean rooms, and hot breakfast.

"Friendly staff, good location"

4
03/05/2016

Close to outlets and casino. Staff was very helpful. Pretty good hot breakfast. Nice to have fridge & microwave. The only thing that would have made room better is if the beds were queen instead of double

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Debbie H. for your review. We're so glad to hear that you received friendly service and a tasty, hot breakfast during your stay. As you mentioned, all of our rooms contain a microwave and minifridge for your convenience. All of our double rooms offer 2 full size beds, however, if you need a little more space, we do have King Suites which offer 1 king size bed and a full size sofa bed. We would be happy to arrange this for your next stay.

"Stop at Outlets"

3
29/04/2016

Great price on tripadvisor. Only negatives were cheap towels and the breakfast didn't start till 7am. Not good for getting on the road on time. It was a Wednesday night. Good point was the outlets were right next door.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, John K, for taking the time to review your stay with us. I'm glad to hear that our convenient location around the corner from the Crossings Premium Outlets was a positive for you. Sorry that you weren't able to make our hot breakfast which is served from 7 - 10 am. Just to let you know, we now offer a "Grab & Go" breakfast bag Monday through Friday from 6 - 7 am for our guests that need to head out a bit early. We hope you'll be able to take advantage of our breakfast on your next stay.

"One Big Ding For No HBO"

4
26/04/2016

Rooms are clean.. Housekeeping staff and breakfast staff are very friendly and helpful. Front desk was cordial, but they seem frustrated about job comensation. No HBO..big disappointment when we missed first show of the season. Pool looked nice...no,hot tub. Coffee service was kept fresh 24 hrs. That was nice. Beds are comfy...but not outstanding. Good location for stores, restaurants. Laundromat is close, but not in hotel. I would book this place again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Tina S for your review. Sorry to hear that you missed the season premier of your show, we hope you were able to catch up on it later. Glad to hear that otherwise you had an enjoyable stay with pleasant service, clean and comfortable room, and convenient location. We hope to see you again soon.

"Great Value"

4
25/04/2016

My family of 3 stayed at this property while on a last minute getaway to the Pocono area of Pennsylvania. We arrived at about 5:45 on a Saturday night and we were able to book a nonsmoking double room for $107. The room was clean and in good condition. Breakfast in the morning was complimentary and included eggs, sausage, waffles and an assortment of continental breakfast items. It was more than enough to get us started for the day. The lovely lady that was working in the breakfast room was super friendly. I'm sorry I didn't catch her name as she deserves recognition for being such an asset to the property, her personality added to the overall experience of staying at this hotel. I would not hesitate to book this hotel in the future and I am looking forward to a trip in the summer months to enjoy all the hot weather activities the area has to offer.

"very pleasing"

5
17/04/2016

I was very happy with everything during my stay. The front desk employees were very helpful sand even found me the name of the mattress we had in our room as it was that comfortable. The breakfast was very good and the cleanliness of the room was wonderful!!!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, Patricia S. We are so happy to hear that you had a pleasant stay with us and enjoyed a clean, comfortable room, hot breakfast, and friendly service. I'm glad to hear that our front desk staff was able to find that mattress information for you. We hope to see you again soon, give us a call anytime and our front desk would be happy to help set up your next reservation.

"Nice Stay"

4
11/04/2016

Wonderful room very large, excellent price. Close to everything. Only wish fireplace was working, it would have made stay perfect. Breakfast was ok. Everything was very clean and front desk staff was very friendly and quick!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Tracey F, for taking the time to review your stay. I'm glad to hear that you had a nice stay in a clean room, with hot breakfast and friendly service. I'm sorry that you weren't able to use the fireplace and I do hope you will come back during the fall and winter season to experience one of our log-burning fireplaces.

"Camelback Mtn"

4
09/04/2016

Good hotel, 5 minutes from Camelback. Nice indoor door pool and good breakfast. However as a couple without kids, I'd recommend a room not near the pool as it can be noisy. We've used this hotel for both summer and winter visits to the area. Highly recommend it, especially for the price!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Jess I for your review and recommendation. Reviews like yours help our guests get the most enjoyment out of their stay. We do have some rooms overlooking the pool area, and it can be a bit noisy. In order to ensure that all of our guests are able to enjoy a quiet night's sleep we do close our pool down at 9pm. We hope to see you again soon, give us a call anytime and we would be happy to get you set up in a room away from the pool area.

"Amazing"

5
04/04/2016

This hotel surpassed our expectations. The room was fantastic and huge. Our whirlpool was beautiful, spacious, and comfortably fit two people with plenty of room to spare. The furniture was classy and very well placed. The bed was extremely comfy (and we are very picky)! The front desk staff were approachable, friendly, and went out of their way to make us feel at home. They gave us some great recommendations on where to visit and were extremely informative when we checked in. Check in and out were a breeze and super fast. We loved this hotel and we will definitely be coming back and recommending!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, Jennifer B! We strive to exceed our guest's expectations and I am so glad to hear that we achieved our goal. We hope that you will come and stay with us again in the future. Please call us anytime and we would be happy to arrange your next reservation.

"BEST WESTERN PLUS Poconos Hotel"

4
23/03/2016

We were pleasantly surprised when we arrived, we thought it was a budget hotel for the price, but they exceeded our expectation. The rooms were nice and clean, with MW, C/maker, and mini-fridge. Staff was very nice, we enjoyed the pool, but the water was a tad chilly. Breakfast items were pretty good, scrambled eggs, waffles, etc. Close to attractions, food and a nice shopping mall.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
I'm so glad we were able to exceed your expectations, MisterG! It's nice to hear that our clean and comfortable rooms, hot breakfast, and service have provided you with an enjoyable stay. Summer is right around the corner, and there are many outdoor waterparks and activities to enjoy in the Poconos, we hope you'll come visit us again soon!

"Great getaway"

5
23/03/2016

We were in town to visit my aging mother in a nearby hospital and were exhausted from the 20 hour trip. Thankfully, the hotel was clean, comfortable, and very relaxing helping to ease our tensions at the end of each day. The breakfast buffet was surprisingly thorough and fresh with a variety of healthy choices and helped us start our day off well as we went to visit my ailing mother. This hotel provided us with a quiet relaxing refuge and getaway from a stressful situation. We are hopeful that my Mom will rebound so we can return for a longer visit and enjoy other amenities in the community, like Camel Back mountain, pottery shops, and the beautiful outdoors.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, Roger S. I'm so glad we were able to offer you and your family a relaxing refuge during a stressful time. Starting the day with a hot meal and ending it with a clean and comfortable room can make all the difference when traveling, especially under such circumstances. We hope your mother makes a speedy recovery and that the next time you visit you'll be able to enjoy the area together!

"More like mediocre western but definitely not best"

2
06/03/2016

I stayed at the Best Western Plus last weekend. I will state the positives first because there are less. The staff at the front desk were very friendly and the fireplace in the room was nice although they seem to have a lot of trouble with them. Now the bad. The rooms are small and dark I was in 308 so perhaps a different room would not be so dark but with the old dates carpet and small window I doubt it. Next the breakfast is not very good. The sausage was cold and the scrambled eggs had no flavor. The worst part of the breakfast is the nasty girl who works in the breakfast area. The only cold drink available was orange juice the Apple juice wasn't working and they had no water available. I was travelling with my three year old son and when I asked her if she could help us get water she said no and told me I could go get it in the fitness room. When I explained to her that I was alone with my 3 year old who was sitting at the table and eating she suggested that I could leave him there and go get it or leave his food there and go get it with him. I have never been to a breakfast buffet that didn't offer a pitcher of water and to either leave my 3 year old alone at a table or interrupt him and take him to another area when someone who was working in the area could have easily helped is ridiculous. I did mention this to the woman at the front desk and she was very nice about it but she said they cannot have water available but she would get me water herself the next day which she did. 1 cup. There were 3 other guests discussing the lack of water available during breakfast. It was kind of ridiculous. Tap water and Ice is free so there is no reason to have it available for the hotels guests. Beyond that I found the hotel to be overall shabby and in need of update. I will not be staying here again.

"celebrating a birthday"

5
02/03/2016

Clean room, good location, good breakfast very nice staff. Staff was very helpful and giving directions to certain places. Location of this hotel is inches away from the Tannersville outlets. Also, the mount airy lodge casino is also close by. and must check out the cheese factory.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, Norma C! And I hope you had a very Happy Birthday! It sounds like you had fun visiting the nearby Crossings Outlets and the Mount Airy Casino. I'm glad that we were able to contribute to your celebration getaway by providing you with a clean room, friendly staff, and tasty breakfast. We'd love to see you again in the future!

"needs update"

3
01/03/2016

Place is clean, service is good, breakfast is good. Staff is friendly and helpful. Only negative is the rooms really need updating. Carpeting in rooms - gross. Bed - uncomfortable. Hotel in good location to Camelback and Outlet shopping.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you maylboxx for reviewing your stay with us. I am glad to hear that we were able to provide you with clean rooms, friendly service and a tasty, hot breakfast. I would like to add that our hotel was recently renovated as of late 2014, including all-new mattresses. But mattresses are subjective, what is comfortable for one person may not be comfortable for another, and I apologize that you were not able to get a comfortable night's sleep on ours. I hope that our cleanliness, service, and convenient location were able to provide you with a comfortable stay otherwise.

"Saturday night stay"

4
29/02/2016

We arrived Saturday at check-in time and were able to get in our room very quickly. The room was small, but nice and clean. The beds were full size; we would try to look for a room with queen size next time. The bathroom is tight, very small and hard to move around in, it did have products in case you forgot your shampoo, conditioner or soap. The breakfast area was very small for as many people that were in trying to eat on a Sunday morning. Some had to take food back to the room or stand and eat. The hostess did a good job keeping up with the disappearing food. The waffle makers definitely need replaced, even with a good spraying of non-stick, they did not work.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, JoAnn578 for taking the time to review your recent stay with us. I understand you had a room with two double beds that was a bit tight for your needs. I just wanted to suggest for your next stay our King Suite. The suite room has a king bed in the main room and a pull out sofa-bed in the sitting room. There's a bit more space for you to move around. In regards to the breakfast room, Sunday is our busiest morning and it does tend to get a bit crowded. In April/May we are implementing a "grab and go" breakfast program that should help ease the congestion of the breakfast area. We appreciate your feedback and hope to see you again soon.

"Missing the Plus"

4
28/02/2016

Hotel nice enough but just a little short of plus. Rooms small and still offering double beds. Bathroom updated and clean but tight even for one person. Breakfast area extremely small, unable to accommodate an even half full hotel. Fitness room minimally filled. Facility was clean. All is adequate but I wouldn't say "plus"

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, cheertraveler. I am sorry your stay was not up to your expectations. I can only hope that our clean rooms and friendly service helped make your stay as pleasant as possible.

"Nice place near Camelback mountain"

4
28/02/2016

Had a very nice stay here at the Best Western. Service was friendly. Booked with Expedia, which turned out to be a slight problem. Call ahead and make sure you got the kind of room you requested (double beds, non-smoking, etc), because it will be switched with no notice. Otherwise, no problems at all. There are fireplaces in some of the rooms which were super nice and added a cool twist to the room. The breakfast was nice in the morning (but the staff member running breakfast was pretty rude, but not a huge deal). Waffles, cereal, sausage, eggs, pastries, etc. No water, for some reason. Check this place out for a cheap option to staying at Camelback.

"Perfect for Local Skiing"

4
27/02/2016

We stayed here for two nights in order to do some local skiing and it was the right choice. The hotel staff was friendly and accommodating and the room was clean and comfortable. The hotel is within minutes of the local ski areas. Although we did not have time to use the pool and fitness room, it was nice to know they were available. The hotel provides a nice book of menus and we were able to order food in one night right to our door. Great coffee in the lobby too!

"Negligent and unresponsive management"

1
24/02/2016

Went there with my family over the Valentine's weekend for a ski trip. On 2/14/16 6pm we informed the staff of a smell of smoke that was in the hallway. They said that some residual smoke came out of a fire place in a room near ours and nothing to worry about. It will vent. At 10pm the smell remained and the staff brushed off the problem as well. At 12am the fire alarm went off, fire department arrived. They opened the door to the room to get the smoke out, it escaped into the hallway and went into nearby rooms. We had to move rooms with our terrified kids. Next day they were nauseous and vomiting from the smoke exposure. We checked out and left forfeiting our prepaid lift tickets and ski rentals. At check out, at 11am, we asked to speak to the manager who was conveniently absent. We were told he was running late to work, and he would contact us. Needless to say he did not. My husband emailed him the following day and received a generic letter offering a $30 certificate. Really?!! I had 2 sick kids because the staff failed to respond properly to concern of the smoke 6 hours before the alarm went of, the manager was not there and unreachable even the next morning, there was only 1 staff person working that night who couldn't explain the situation, I loose money on the ski trip, and the best offer he give is $30. I certainly won't be staying at this place again

"Skiing at Camelback"

5
24/02/2016

Hotel was clean, room was a good size, fridge, TV and microwave all worked. Very close to Camelback ski are and local shopping. Staff was helpful and courteous. Pool and fitness center looked inviting but did not have a chance to use these facilities.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Sol_Pardes! We're glad to hear that your room was clean and that all amenities were in proper working order. We hope you will come back again soon to enjoy our indoor pool and fitness center and give our staff another opportunity to provide superior service!

"Perfect for Family!"

4
21/02/2016

We enjoyed skiing and snowtubing during the day, and returning to our room with a hot tub and wood burning fireplace. It is also close to supermarkets, restaurants, CVS, and shopping. This hotel has everything you need for a comfortable stay with family.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Tricia K for your kind words of recommendation! We're so glad to hear that you and your family had a great time skiing and snowtubing and were able to come back to a nice relaxing soak and fireplace. We hope you'll keep us in mind for your next family or romantic trip to the Poconos!

"dishonest"

1
20/02/2016

Booked this hotel through a website that was labeled Best Western. I paid extra for a flexible booking so that I could cancel if I needed to. When I tried to cancel my third night the hotel told me I had sctuslly booked through expedia and would have to call Expedia. No where on my reservetion or on the booking site fidnit say Expedia. Was on hold with Expedia for 45 minutes trying to cancel and then they hung up on me. After checking ou of the hotel, they sent me a suvey asking for feedback on my stay. Five minutes after submitting it then hotel emailed me, not to apologize, but to complain about my bad review!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
I'm sorry you had such trouble booking through Expedia. Unfortunately we do not control their website nor how it appears. Reservations booked through third party online travel agents are subject to the terms and conditions that you approve when you submit your reservation online. Again, I apologize that your experience was frustrating and can only suggest that you contact the hotel directly for future stays. I also do not see anywhere in our survey responses that we emailed you complaining about your review. Please contact us directly if we can be of any further help.

"great breakfast for kids,and adults clean rooms nice employees"

5
20/02/2016

the only thing bad about this hotel is the pool closes at 900 pm and when you have kids you need until at least 1100 when you check in they should tell you before you book.A lot of the quests were disappointed.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Hi SperoFamily! Thank you for taking the time to review your stay with us. I'm so glad to hear that you and your family enjoyed your stay with us and that we were able to provide you with a great hot breakfast, clean rooms, and friendly service. I know it can be hard to cut the night short when everyone is having such a good time at the pool, but we do have rooms that are above the pool area. We close the pool at 9:00 pm so that they can enjoy their stay and get a good night's rest as well. Thank you for staying with us and we hope to see you again soon!

"Horrible Stay"

1
20/02/2016

Where to start. The third floor evidently has fire places. Every time one was being used it filled our floor (second floor) with smoke causing the smoke alarms to go off. We called the desk and was told an employee is on the way up. When we advised the employee about the smoke condition in our room we were told to deal with it they are all like that and to keep the door open. This time it was at 2 am . I have a 10 and 11 yo children up during this process which was the third time of the night. The next problem was the breakfast. There was a girl with red hair and tattoos that possibly has picked the worst job for her disposition. She was very hostile towards the guests cursing under her breathe when my 11 yo son asked her a question and was very annoyed, pushy and rude towards guests the both days. The breakfast room was very small for the amount of guests and the employees were not keeping up with food replenishment .

"recent stay"

3
20/02/2016

Nice hotel close to ski area , shopping , dining ect. . Great service and check in staff .Problems I encountered during my stay were slow internet and housekeeping took way too long to make up my room.

"Valentine's Weekend Stay"

3
16/02/2016

My boyfriend and I had a lovely stay for Valentines weekend. We loved how close this hotel was to Camelback ski mountain and the outlets. Our room had a hottub in the bathroom which felt great after a cold ski day. The only issue was the fire alarms went off in the middle of the night and no one informed us what was going on until we got dressed and walked downstairs. Our lights in the bathroom also stopped working the last night.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Nicole D for reviewing your Valentine's Weekend stay. I'm happy to hear that you were able to take a relaxing soak in your hottub after a long day on the slopes at Camelback. I apologize for the inconvenience with the alarm during your stay, unfortunately we did have a guest backup the fireplace in their room which caused the alarm to go off. It wasn't a fire emergency, and the fire department cleared us which is why we did not evacuate our guests. I hope you will be able to give us another chance to serve you in the future.

"EH"

3
15/02/2016

They said there was gonna be a bar and a hot tub online and the sign outside the hotel said there was going to be a hot tub and there was not one.Though it wasn't a deal breaker the bar scene was seriously lacking.

"Wxcellent Option for a stat"

5
11/02/2016

We (grandma+ grandpa) invited our daughter family (+husband + 4 kids) for 2 days on the slopes of Camelback ski resort. first timer. Great experience for al of us We chosed to stay at the Best Western hotel - and it was a really good decision. Helpful team, clean rooms. nice breakfast. And the proximity to the site + the lovely town (and close outlet). I have stayed in the past in all other hotels in the area`; but for a nice family vacation - this is the place. We reserved rooms with fireplace - though we were too tired to make use of them.. Higly recommended hotel

"Good place to rest your head"

4
07/02/2016

I stayed here with friends while in Tannersville. We had 2 rooms on the 2nd floor.We parked out back, so when you go inside you are on the second floor. No stairs or elevators needed.all doors inside which was a plus.Pool, vending and breakfast right there. The rooms were nice and fairly clean. I am a fussy traveler so some vacuuming behind the furniture should be in order once a month to keep the dust from piling up. The shower curtain had a few stains on it so these would be part of a 4 star rating. The second room had a rollaway bed added for an extra $15 a night with barely a spot to put it in.The breakfast was sufficient and the staff friendly and helpful. There was a $50 hold on each room for incidentals. I have stayed at several best westerns and this was a first. The crossings outlets were right there and it was a 5 minute drive to the casino. Plenty of things to keep you busy. Overall I would definitely stay here again if in the area.

"Good Choice when visiting Camelback Ski Resort"

5
05/02/2016

This is a newly renovated property. The hotel and it's facilities are very good. They have a good breakfast and the service by the hotel staff during breakfast was quick, especially when replenishing items that were running out. The hotel is prett clean and has a good parking facility. It is situated at the base of the Camelback ski resort and it is good option if you want to stay at the base of the mountain. I will surely be going back to this hotel next time I visit Camelback.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you so much for your kind words, Shaunakg2016! We truly appreciate you taking the time to review your stay with us. I will happily pass your comments along to our breakfast and housekeeping staff. We hope to see you on your next visit to Camelback!

"Inviting indoor pool and sauna"

3
23/01/2016

This place gave us a nice quiet room with our pet and good wifi. The pool/sauna were open late, which was great after a long day on the road. They have a pretty strict pet policy, so bring your own bedding just in case.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
I'm sorry, Michelle, but I think your review is for another location. Our property does not have pet rooms or a sauna. We hope you will keep us in mind for your next trip to the Poconos!

"It's an adequate hotel at best"

3
15/01/2016

I had a King suite with a fireplace and a jetted tub on the 3rd floor. The hotel was adequate, but nothing special. My two main complaints are the size of the bathroom and the heating/AC unit in the room. Although those weren't the only things wrong. First, the bathroom was tiny and the thing that made it even worse was the door opened into the bathroom giving you even less space. You had to squeeze between the door and the sink to get in there. It consisted of a toilet, right in your face, a sink that you could literally wash your hands at while sitting on the toilet and a shower. The tub was in the living room area. The heating/AC unit in the room didn't work well at all. This was January so it was cold. We tried putting the temperature everywhere from about 62 to 72 degrees. No matter what temperature we tried we were either ice cold or boiling. We never found the temperature where the room was comfortable. Another issue was the microwave. It really didn't work all that well. You had to fiddle with the knob quite a bit to get it to work. We would have used the fireplace but we were afraid to after hearing a fire alarm go off one day thinking that maybe another couple tried and set off the fire alarm or something. Another issue is that there is only one elevator in the whole place. It's located near the main entrance, where the front desk is. So if you go into any other entrance of the hotel you have to climb the stairs. It's not terrible because it's only 3 floors but it could be a pain if you have to get your luggage to the other side of the hotel from where the main entrance is. As for the noise level, it wasn't so bad. There was one night where a couple was arguing rather loudly in the hallway. Other than that it was pretty quiet. The other thing I couldn't figure out was that I heard this hotel was renovated in 2014 yet the rugs and lots of other things there looked very old. My husband had been there like 15 years ago when it was still a Ramada and he said he didn't see any difference at all there. I'm giving it 3 stars in my review because the people at the front desk were very friendly both checking in and out and it was clean. I guess if you're going to Tannersville to go to Camelback mountain and ski or to go to the outlets and you're just concerned with having a clean place to sleep, then this is the place to go. Next time in the Poconos my husband and are are going to stay elsewhere.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Cynthia V. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will certainly check on the heating unit and microwave in your room so that no one is further inconvenienced. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Hotel"

5
13/01/2016

I searched several hotels and decided to choose this one. The room was very clean nice size and the BED was HEAVEN lol. Most comfortable king size bed I have ever slept in. I would defiantly be staying there when I go back worth the money.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your kind words, Shardae R. I'm glad to hear that we were able to provide you with a clean, comfortable room and a great night's rest on our new mattresses. We can't wait to see you again!

"Nice Place to Stay in the Pocono's"

4
11/01/2016

One of the best prices in the Pocono's. Friendly staff, clean rooms and great location ...right off the Tannersville, PA exit close to everything. Bathroom a little small and not sure the beds were actually Queen size but overall good stay.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Valdom1 for taking the time to review your stay with us. I'm glad to hear that our friendly staff and convenient location helped to make your stay enjoyable. Our double rooms are configured with 2 full size beds, sorry we do not have any queens. We do have a king suite which has one king bed and a pull out sofa, if you would like a bit more room for your next stay. Give us a call anytime and we would be happy to arrange that for you!

"Nice Hotel, Great Location"

4
04/01/2016

Nice Hotel which is extremely close to the Outlet Mall, 7 minute drive to the Casino and directly off of the Highway. Check in was quick and easy, room was clean, bed was comfortable. Free Breakfast was good

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for taking the time to review your stay with us, Ogorman. I'm glad to hear that out clean and comfortable rooms, hot breakfast, and convenient location helped to make your stay enjoyable. We hope to see you again soon!

"Clean But Small"

3
29/12/2015

The room rates were very good but know you get what you pay for - a fairly small room and a minuscule bathroom. One nice thing about the property is that it is built on a hill so you can drive around the back and access the second floor with no steps... neat!

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Thomas S for your review. I'm glad our cleanliness and convenient access provided some positives to outweigh the small bathroom size. I also wanted to let you know that we do have suite rooms, which have a sitting room in addition to the main room and could provide you with more space. We hope to see you again in the future!

"Great hotel"

5
15/12/2015

Close to out let malls, quite and clean. The breakfast was fresh and hot. Staff were friendly. Easy on and of for hwy. 80. Nice indoor pool and work out area. Hotel was clean. Good view of the surrounding area.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you C.C.M. for taking the time to review your stay with us. I'm glad to hear that we were able tot provide you with clean and quiet accommodations, friendly staff, and a convenient location. We hope to be of service to you again in the near future!

"Stellar server in continental breakfast"

4
09/12/2015

The lobby of this Best Western was not the greatest not to mention 2 staff members playing on the computer with their feet propped up on the chair (not very professional) while we were checking in. The lady checking us in was very nice...quick easy check in. But the key factor for us was the great breakfast and the service while eating!!! Bar none the best..

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your response, Julie H. I apologize for any unprofessionalism, and I will look into the situation. I'm glad to hear that other staff members were able to provide the friendly, professional and efficient service we are known for. We hope you will give us a second chance to provide you with the superior customer service I know we can deliver.

"Best Western, great stay"

5
07/12/2015

My parents and I make an annual shopping trip to the Poconos and had a great time at the Tannersville Best Western. The rooms are comfy and the breakfast is convenient and very satisfying. The staff is also very pleasant and helpful.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review as well as your continued patronage, Bennzz61. I'm so glad to hear that our comfortable rooms, hot breakfast buffet, and friendly staff keep you coming back to us for your annual family trip to the Poconos. I hope you got some great deals at the Crossings Premium Outlets this year, and we can't wait to be of service to you and your family again next year. Happy Holidays!

"Hospital on Thanksgiving"

4
02/12/2015

Seems to be well run and clean. Not the most fabulously decorated but spacious and cheerful. The staff is very pleasant, best of all. Easy, convenient location. Easy in and out because of the access to parking.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, Patricia. While I am sorry to hear that you needed the room for a hospital visit on the holidays, I am pleased to know that our pleasant staff and convenient location/access made the trip a little easier for you. Thank you for choosing us and we hope to see you again soon under happier circumstances.

"great stay for disabled"

5
21/11/2015

This was a great place to stay. The room was clean. I got a room for disabled and it was great. The shower was designed for disabled perfect. The shower was walk in and very roomy. Had regular shower and hand held. A shower chair was available and pedestal sink was perfect for a wheelchair if needed. The shower had 2 bars and one attached to the floor for the toilet. Personnel were friendly and helpful of places to go and to eay We would go back and use this again. It also had a gym pool, free breakfast,

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you Sharon K! We appreciate that you took the time to write your thorough review, which will provide our disabled guests with invaluable information. I'm glad to hear that we were able to meet your needs during your stay with us, as well as provide you with a clean, comfortable room and friendly service. We hope to have the opportunity to be of service to you again in the future.

"OK"

3
13/11/2015

I feel it was a little high on price. There was no special amenities. I was especially disappointed the pool was closed when we had time to use it. Overall it was not a bad experience, but it was OK. The breakfast was a little above most hotels I've stayed at but nothing fantastic.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, Steven C. I am sorry that your experience with us was less than stellar. We strive to provide value to each of our guests by providing clean accommodations and caring service in addition to our on-site amenities. Our amenities include an indoor pool, which is open from 8:00 am to 9:00 pm, a hot breakfast buffet 7:00 am to 10:00 am, and a fitness room 6:00 am to 11:00 pm. We have a computer center and coffee available in our lobby 24 hours per day. We also include free parking and free WiFi throughout the building. We hope you will give us another shot and enjoy the use of our amenities on a future stay. Please call if you would like us to set something up for you.

"Great Hotel"

5
09/11/2015

Can't say enough about how great of a hotel this is. Staff is very friendly. Hotel is clean and reasonable priced. Great location. This will now be our permanent place to stay when we go to the Poconos!

BESTWESTERNPOCONOS, General Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, Lisa P for your review and recommendation! I'm glad to hear that our convenient location, friendly service, and clean rooms at a great value will keep you coming back in the future. We appreciate your compliments and hope to see you again soon!

"Pass on this place"

3
08/11/2015

Hotel was not so good. Room was worn and dated, but clean. Hotel in general was unkept and dirty. Breakfast was ok. pool was good Good location for access to local attractions. Price was moderate for area...

BESTWESTERNPOCONOS, General Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your review, mdmyers1. Feedback such as yours helps us to discover areas where we need improvement. I will work with my housekeeping staff to make sure that the public areas are being cleaned to the same standards as the guest rooms. I'm glad that there were some positive points during your stay, such as our proximity to local attractions, clean rooms, and indoor pool. We hope you will stay with us again and allow us to show you our improvements.

"Best Western Poconos"

5
02/11/2015

Great value. I was so surprised at the wonderful hot breakfast buffet. Clean and very elegant. Close to all activities. Would definitely stay at a Best Western again. The staff could not have been nicer.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your recommendation, Diane. I'm glad we were able to provide you with a clean, comfortable room, friendly service, and a tasty, hot breakfast during your stay. Thank you for your compliments, which I will be sure to pass along to the staff! We truly hope to see you on your next visit to the area!

"Good Value - Would Recommend"

4
23/10/2015

Quiet, clean, comfortable. Recently renovated. Staff was helpful, friendly and courteous. Did not use exercise room or pool so cannot comment on that. Great value for the price. Would definitely stay there again.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your recommendation, Robert B! I'm so glad that we were able to provide you with a clean, quiet, and comfortable room. I will be sure to pass your compliments along to the staff, as well. We hope to have you back again so that you can take advantage of our fitness room and indoor pool!

"Retired couple"

5
20/10/2015

Nice and comfort stay highly family friend couple to consider staying at this hotel and enjoy their stay the room is very clean and quality of furniture is very nice also i assure that who ever will stay this hotel they will enjoy stay.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your seal of approval, Narayan! I'm so happy to hear that we were able to provide you with a clean, comfortable room. The hotel was renovated last year, and I'm so glad that our updates and new furnishings have made such an impression on you. Thank you for your compliments, and we hope to see you again soon.

"Great Hidden Gem"

5
20/10/2015

This hotel was a great place to relax and unwind. The room was great and the breakfast was fresh and filling. I enjoyed the roaring fireplace in my room and the large TV. The bed was very comfortable and firm. My two boys enjoyed the weight room and the beds they had.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you for your recommendation, Sherri! I'm so happy to hear that you were able to enjoy a comfortable and relaxing getaway. It sure is nice to kick back in front of one of our roaring, log-burning fireplaces! We hope you and your family will come back again soon, I'm sure the boys would love to hit the slopes at Camelback Mountain this winter!

"Needs Some Sprucing Up"

3
14/10/2015

I feel safe booking Best Westerns because they tend to be clean and comfortable. This particular hotel seemed a bit pricey for what I got. The rooms were somewhat small but didn't bother me much. What did bother me was the size of the bathroom. When you have to slide in beside the toilet to close the door that might be a clue that you should make the room slightly bigger. If you get a room here, ask for a room on the second or third floors. The first floor, where we stayed, was carved into the hill, so it had a bit of a musty smell. They even had dehumidifiers all along the hallways. The upper floors were much better-smelling. The breakfast was the most basic fare - nothing to get excited about. The staff was friendly, and for the amount of time we actually spent in the hotel, it was pleasant enough, I just think, after traveling around the area, some of the other hotels look a bit newer and more appealing for our next stay.

BESTWESTERNPOCONOS, Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
History Nerd, thank you for taking the time to review your stay with us. I am sorry that we were not able to exceed your expectations during your trip. Please accept our sincere appologies. Our bathrooms can be a bit cramped. As a tip for future stays, I would recommend booking a room with a jetted tub, those rooms tend to have a larger bathroom, and would be a bit more comfortable for you. We do sometimes have to combat a bit of humidity, which is why we have the dehumidifiers on the first level. Sorry for any inconvenience and thank you for your tip for future guests. We hope to serve you again.

"A good choice"

4
13/10/2015

Hotel is close to many attractions. Room clean and up to date. Staff at front desk was friendly and accomodating to met any request we had. The cleaning crew was alsao very helpful and accomodating. Free breakfast which is also very nice as well as convient, do not loose time looking for place to eat.

"Convient hotel in the Pocono's"

4
13/10/2015

Thie hotel is near the Crossings outlet stores in Tannersville. The hoyel is convient to many attractions in the area. The rooms are nice size but the bathrooms tend to be small. There is a pool and gym are as weell as a breakfast room , wher they serve coffe, juice, ceral, waffles, eggs sausage, etc. The staff is very accomodating and friendly.

"pennsylvania trip"

4
12/10/2015

the hotel was great VERY close to the shopping, my employer offered me a discount with the hotel, the breakfast was good. no hassle for the check in we got there really early around 10 am and our room was already ready. great friendly staff as well. the washrooms could be a little bigger not enough space for 2 people to be in there at the same time

"Did not live up to a BW Plus"

3
02/10/2015

Room odor possible due to previous pet in the room. Pool only available till 9PM which should be listed in the advertising. Surprised they did not comp the room or offer points to make up for the issue as other chains would have done. They did provide the use of a deodorizer spray.

"Ok, but nothing special"

3
29/09/2015

Room was nice, and so was the staff, but the layout of the building is very confusing, and the walls are paper thin. If the couple next door had got it on one more time in a single night I was going to knock on their door and ask for their autographs! Not much left to the imagination.

"Very Nice Weekend Stay"

4
27/09/2015

For the price paid compared to other hotels in the area this was more than reasonable. The staff was extremely helpful and accommodating. The room while a tad cramped was big enough for 2 adults & 2 children. The free breakfast served was actually way better than I was expecting and had plenty to choose from. Personally not too sure what negative to speak of.

"Enjoyed our stay"

4
13/09/2015

Although we had a short stay and it was for a sad occasion the hotel was very comfortable, great location, and the staff was very friendly and helpful. the room is a bit small but very clean and the bed was very comfortable. We enjoyed our stay and would recommend to anyone looking for a nice spot in the Poconos area.

"Nice place to stay"

4
11/09/2015

This is a nice place t o stay. The stay is absolutely lovely and helpful. The room was very clean and neat. Breakfast was fine. They need to replace the Nestle coffee machine with real coffee. Coffee was available in the lobby.

BESTWESTERNPOCONOS, General Manager at BEST WESTERN PLUS Poconos Hotel, responded to this review
Thank you, alexandriak for taking the time to write your review. I'm glad to hear that we were able to provide you with a clean, comfortable room and friendly, helpful service from our staff. I'm sorry you didn't enjoy the coffee machine at breakfast. The coffee machine in the breakfast room serves a variety of coffee, such as cappuccino, hot chocolate, and mocha, as well as regular and decaf. As you mentioned, we do also brew and have regular and decaf coffee available in the lobby 24 hours. We hope to see you again soon!